Ashley Store Fort Worth, TX (Alliance)

We worked with Asif who was courteous, explained everything well, answered all our questions and best of all we did not feel rushed to make a decision. Asif was not pushy at all. A very much enjoyable experience.

The pickup process is ridiculous. It took so long to pick up 1 item. It’s like they could care less about there customers

This store is very nice. David Hardcastle is an excellent sales person. Provided excellent customer service.

Sales woman was so good

I was helped by Keo and Adrian who were incredibly helpful and patient while processing my purchase. I highly recommend anyone looking to buy furniture to go see them! I will be telling all my family and friends to do the same😊

Great service and experience. Helped us find exactly what we were looking for together!

Thanks Tammi for taking care all my needs.

Alan and Bowin very helpful and knowledgeable in selecting the right furniture for my needs

Hartson is a Great salesman

Only reason I gave this a 2 star is the store matched online prices. Delivery ended up being two weeks out but thanks to some routing issue it is pushed off another week. We had to handle getting rid of our own furniture which we did for most of it expecting delivery on a certain date. I will not buy from this store again. Living spaces handled our purchases for our son last year way better. Wish I would have gone back there.

Great experience an Alex helped us find the perfect table.

Ken was a great sales person, he asked what we were looking for and proceeded to show us what we asked we wanted to see. He was very professional and friendly. Tried to help with a situation with Synchrony Bank and was very patient. He made the whole experience less frustrating. Thanks Ken!!

Quality furniture, excellent sales help.

I have never been so disrespected by any Manager or company in my life! Ashley delivered the wrong mirror on Saturday November 23rd 2024 ok stuff happens they were supposed to deliver the correct one on Wednesday November 27th 2024 never showed up. Called customer care and could not get anyone to answer. So I went up to the store at alliance town center today the 29th the store Manager told me to call customer care so I did that while in the store was on with them for a hour all I need was someone to do was fix the wrong sku on the open order the store Manager refused three times to help me! I asked if a sales rep could help me. He said nope they were busy with black friday he even told that to the girl at their customer care center. Get ready Ashley, this old Marine is just getting started!

We shop to day great job great service the sale is so helpful david

Had a great experience, Bowen was our Guy that helped us and he was fantastic! Very kind and patient with my 89 ur old mom and myself as well!

I really should’ve read the reviews on yelp prior to making any purchase at this store. Customer service is horrendous. You cannot speak with the manager because they never answer their phone and if you stop in the store, there’s not a manager available. They do not stand behind their protection plan reimbursement, and they continue to give you the runaround when you wanna speak with someone. Followup: I did receive a response from the store, but the number that they gave me to call is the same number I’ve been calling and got the same runaround

Alex B.was great, took really good care of us. Best price around.

We had great customer service when we bought our couch. Alan was attentive to what we liked. Walked us through the great pricing. Can’t wait for the couch to arrive.

Friendly and just overall great service. Alan is awesome. Great Customer Service

Awesome

Customer service was there to greet you at the door and to point 👉 you were you need to be. Not pushy to make a sale. Store was very nice and clean and organized.

Richard S and Hairston were awesome! Weren’t pushy to sell us the most expensive, super patient with us while we decided and in general, were nice guys.

This was my first time at Ashley’s and I had a very pleasant experience at this location! Adrian helped me through the process of purchasing my bed frame and was so courteous. He mentioned all the deals they had and made sure I got the best price possible. Definitely recommend this store to anyone as their Black Friday deals are a STEAL

Trying to cancel an order is nearly impossible without going back into the store and that is absolutely ridiculous. Online chat can’t help you and the auto answering only has options for order status, warranty or a new order. It should not be this difficult to cancel an order and I will likely not shop at Ashley in the future.

Bought a sofa and the delivery truck broke down multiple times so I haven’t received the sofa. They didn’t offer me a discount or free item for dealing with bad service.

Selection for kids bedroom furniture was low. We did end up purchasing sets online and it will take approx 4 weeks to receive. Other then that the experience was great, the young man that help me and my husband I believe his name was Adrian was awesome considering we came in 1 hour before close.

Donna was fantastic to deal with

Very good.

Sales person / Manager was very helpful. He did a great job!

Our salesman Jesse was very helpful had a great experience @ Ashley Furniture

Sells person was very pushy. She seemed to want to rush us to buy. The store was also dirty.This was totally different than we normally experience from Ashley’s.

Very friendly staff

Very nice selection, never bought my own furniture before , Mr. Salazar was very helpful. Thank you

I would give no stars for the Alliance store. It isn’t a Corporate owned store so they don’t give a crap about customer service. My order was to be delivered today. Got several text messages saying what time the should be showing up then all of a sudden my delivery was cancelled and there is no way to talk to a person at the store. You with get a chat bot or someone sitting at home taking their customer service calls and they can’t even reach the store. I had the sales person’s cell number and he ignored me several times until I left a voicemail stating he would lose the entire sale if I didn’t hear from the manager. Still haven’t heard from the manager. Apparently the manager doesn’t care about customers or employees. This is the same exact experience I had with RTG 7 years ago. You get what you pay for. I won’t be shopping discount furniture stores in the future. It’s hilarious how they have a chat bot tell you they are sorry for your inconvenience but yet the crappy manager is still there and the customer is not satisfied Ashley doesn’t care. Omg. I guess the like getting trashed due to their poor customer service. What a joke.

Best store in the DFW area. I was helped by both Donna M and Alan. Very professional and knowledgable. They have assisted me with numerous projects and it has been nothing but 10/10 experiences. I will be recommending this location to my colleagues as well as continuing to give them my own business.

I wish I could give zero stars, don't buy from Ashely, my mom bought a leather couch and less than 2 years later she can't recline her couch, when she called Ashley, they said that's been discontinued and nothing they can do. Sad they feel that way, my mom is elderly and can't even put her feet up on her leather couch. I will let everyone I know to not buy from Ashely Furniture!

Salesman were very professional, not pushy . Just let us look .

Alex was great!

Buyer Beware, purchased a couch and Loveseat from Ashley 2 years ago. The warranty was for 5 years on the recliners. It seems they discontinued this brand and will do nothing to honor the warranty. Now im stuck with a couch that won't recline and that's the only reason I bought it. The Corporate office is useless and when I spoke to Jessica the supervisor she made it clear they cannot do anything. She refused to give me her managers number, she said she already spoke to Patty, her manager, and she can't help me either. Stay away from Ashley Furniture unless you have over $3000 dollars to throw away. I now have a couch that won't recline and need the recliner to elevate my legs. I have also filed a complaint with BBB Texas. Wish I would have googled the reviews in the 1st place, I would have know what a rip off this company is.

Great experience!

Adrian was excellent! Very kind and welcoming. He made sure that my wife and I got exactly what we were looking for. He’s great as his job as he sold us on our new entertainment center only 10 minutes after the store opened!!

Bad place to get your furniture took 5 weeks to deliver and was damaged when I got it waited two weeks to fix and tech messed it up even more and had to order more parts and still have to wait to get it fixed and make sure it's not noticable, also tech dropped all the staples in my driveway when he did the so called repair hopefully they didn't get in my tires if not I will file a claim tech said reviews didn't matter he hardly got called out when he had bad reviews so he didn't care.

Bowen was a professional representative of his trade. Good to work with and closed a great deal. Ashley product and their people are an awesome fit, for today's economy.

Donna was great! She’s personable and friendly

This store is filled with liars and will take your money without giving you the furniture. Between Alex the salesperson , Alan the manager, and the call center, nobody can resolve why my order hasn’t been delivered. We just want our furniture and nobody can get us our furniture we already paid for.

Salesman was great. However, we had an issue with delivery and we refused the ordered furniture due to black smudges on every piece of furniture. We have tried for over a month to get the issue resolved with no help from the store manager nor customer service. It’s a joke. At this point, we just want our money back and we will never order from them again. Buyer beware!!

Our salesperson Dayna was AWESOME 👏 She worked very hard to take care of us, made sure we were happy with the purchase, & got us a GREAT deal.

Tawnya was very helpful and got us taken care of quickly. She was able to find exactly what we were looking for

Very good experience with Bowen

We had a great experience at the Alliance location. Richard S. was very helpful and friendly. Appreciated his knowledge and letting us wander around without hovering.

Went in looking for a dining table. Was immediately greeted. I told the sales associate (SA) I was interested in three of their round tables, but that my favorite was discontinued. He explained to me that the online inventory was different than what was available through their warehouse. Sure enough there was one available at the warehouse. He price matched the website for it, set up the purchase and warehouse pick up and quick as you please I was on my way: the proud owner of the exact table I wanted!

Donna at Alliance Center was very helpful and patient. I would refer Donna to anyone!

David was fantastic to work with. Took time to explain all the ins and outs of the pieces we were looking at and gave us a deal we couldn’t pass up.

Pleasant buying experience

I purchased a Starmore bedroom set from Ashley in March 2021. Yesterday one of the side rails of the bedframe ($799) broke when I, 5'11/190, sat on the foot of the bed. I lifted up the box spring and found that it was only being supported by 3 slats. This is a design flaw where Ashley "cheaped out" on support slats which I believe led to the failure. I'm now having to replace my bed 3 1/2 years into the 5 year protection plan that I paid an additional $499 for... only to find out that the "protection plan" doesn't cover breaks! I spoke to Ashley customer service who could only apologize for the inconvenience. If you want furniture that lasts, please shop elsewhere.

My husband and I decided to purchase new mattresses for the whole family during the Labor Day sales at the Alliance location and Donna Mims took spectacular care of us. She was fun, knowledgeable and great to work with. Not only did she take care of us during the sale but she followed through on every promise after the sale. She went above and beyond to make sure we were taken care of and had a great experience from start to finish. The level of customer service she provided is something that you rarely experience these days and it was definitely appreciated. We will definitely go back to Ashley for our next furniture purchase!

Young professionals stay away from this place. Me and my wifey (both 25) went in as we are looking for a new bedroom furniture set and a new couch, and we did a full lap around the store and were completely ignored by all of the employees. We saw as other people came in and were immediately greeted and offered assistance, so tired of being ignored we decided to leave and take our business elsewhere. This was our 1st time in an Ashely’s and the actual furniture was nice, we even really liked a bed so had anyone bothered to approach us they would have made a good sale that day. Had great hopes so I was upset at our treatment.

Kody P. was wonderful and made our experience purchasing smooth and easy. We loved that he wasn’t being pushy at all and was very mindful of our time. I’m glad we were able to purchase our dream couches thanks to Kody!

My husband and I had a great experience at this location. They had a great selection to choose from. Our salesman, Adrian, was very knowledgeable and helped us with any questions and concerns we had regarding the furniture pieces. He didn’t rush us and also allowed us to have time to ourselves to discuss things over. Once we were happy with our couch selection, Adrian made the checkout process as smooth as possible. I highly recommend this location and I also highly recommend going to Adrian as your salesman. He also speaks spanish.

Got lots of furniture from Ashley. Sale folks are great. Future is very good quality!

Donna was amazing! My mother and I have never had this much fun shopping around and browsing furniture before. Donna helped pick out the perfect dinning room and eat kitchen table sets for my Mom and she loves them. Ask for Donna she will hook you up!🫶🏻

Great Customer Service!!! We enjoyed buying couches for our game room.

Professionalism knowledge of the inventory, and courtesy customer service

Great phone order for recliner-would do it again.

The young men that delivered the third time were great but getting to that point with the automated system was a nightmare. I was not told there were two levels of delivery. They tried to deliver to the doorstep. After three attempts with AI, I got a human who said I had to go to the store to fix the problem. I went to the store and Alan re-setup delivery. He showed me in the system it would be white glove. When they showed up the second time, they tried to deliver to the doorstep again. I called Alan again and after a lot of work with the distribution office, they finally got it correct in the system. They need to add a feature to speak with a customer service rep. Some concerns cannot be addressed by AI. If not for the caring wonderful service of Alan, I would have canceled the order and never shopped Ashley again. Thank you Alan! I love my new table!

Deanna did a wonderful job and really knew how to provide outstanding customer service and customer satisfaction.

Great service

Alex, Did a great job, very pleasant to work with.

From the moment i walked into the store, Donna was right there to greet me, take me to the sofa i was looking for and give me some well deserved information. I left for about 10 minutes and when i returned, unfortunately, Donna wasn't available, but she asked Wyzell, to assist and he carried it the rest of the way. The whole process was smooth, and Donna and Wyzell made it possible with the valuable information i received, and the service. Definitely recommended, thank you. And yes, i did purchase the Maggie Sofa.

We were pleasantly surprised that we found the perfect sofa for our home. Ordering was simple, and delivery tracking was very helpful. The only negative we experienced was trying to reach anyone via phone. The customer service rep was unprofessional and looped me into a frustrating series of automated “offers” that had nothing to do with our furniture purchase.

Donna and Everyone was awesome, great experience!

Donna was very knowledgeable and helpful throughout the entire buying process.

The sales woman wasnt very knowledgeable about product prices and delivery charges. We purchased a recliner, saw a couch table wanted to add to the delivery. We were charged $99 for the chair, $79 for the table??!! We asked the lady why, she lost it, took off walking fast around the store, we had to ask another salesperson the question, then was told we could get it delivered in the box for $0 but will get charged $79 with it being assembled. Then was told the charge was because of the price of the furniture. Well if you combine the two products is that enough to get what we wanted? Got no answer from either person. This was unacceptable. We didnt get mad, we werent loud, just wanted answers. The lady lost it. Doubt if we will ever go back to this store again.

David did a great job & really took good care of us.

Excellent Customer Service! Thanks Adrian for all of your help!

Purchased a queen size bed. Salesperson was nice and the price was reasonable. Paid $99 for delivery and haul away of the box from the new bed. The delivery team left packing in the room and left a big box on our lawn. I told customer service and they said, they will come back for the box. They never did.

We like the your friendly people that you employ to help wend we shop in your store.

Avoid this place unless you want to get ripped off. Came and purchased a super over priced couch. I was pressured into purchasing the warranty even though I said no multiple times. Was told I could cancel if I decided I wanted to. A week and a half after getting my couch I tried to cancel and the store tells me I have to call corporate for that. I try to call corporate and they say the store has to do it. Store manager is a joke, pretends not to be there when you ask to speak with a manager.

Friendly, knowledgeable, pleasant to work with salesperson.

Nalelly Reyes was very helpful with our outdoor furniture purchase.

The experience was good. Still waiting for my invoice/receipt to be sent to me email. I did not get a hard copy so I want the receipt sent. There does not appear to be a number to call to request this. We spent 5+ thousand dollars. Where is my receipt? Adrian was professional and kind. David in the mattress department was very informative.

We found exactly what we wanted. Sales associates were friendly and helpful and prices were great.

My salesman Cody did well. He explained how the sales worked, looked up and priced the items I was interested in. He did not try to over sell me or have me buy more than I wanted. Asked me to look around to see if there was anything more I wanted because I was undecided about the chair so I checked out a few others. When I had my decision, I was ready to purchase and he was ready to sell and take care of me. Great job!

Adrian was very nice and knowledgeable. I recommended him to two other couples before I left the store. Hope he was able to make a sale or two.

Great experience, great prices and great selections.

Kendaryll was so patient as I wanted to see all the offerings that Ashley had in store for modular units and sofa beds. In the end he suggested something that was not requested but fit our needs and the styles we identified through our exploration of the Ashley Homestore. I fell in love with a green set including an independent chase and sofa. I am so excited about getting this furniture. Thank you, Ken.

I will return best ashley store customer service!!!! Asif was my salesman and did he job exceptionally well. Understood what I needed without spending a lot of money!

I received stellar services today at Ashley furniture. Donna helped me to pick out the perfect bed. She was friendly and very knowledgeable. I will recommend her to friends and family. Thank you so much Donna.

Adrian was great. He was very helpful and attentive, he was very patient.

Misleading prices

Employees are always super helpful and friendly.

The salesperson was fine, and the delivery was a nightmare. Took about ten days to get the bed we ordered delivered. They call the morning of delivery and say they don't have all the pieces. They deliver 3/5 of the bed and say the rest will come soon. Eight days later, the last two pieces are delivered, but they don't have the hardware to put it together. I have to reach out several times, but no one called me to get the hardware delivered to my house. Then they tell me it will be ten more days until someone can come out and assemble the bed. Nightmare. Go somewhere else! UPDATE TO THE RESPONSE. That number is not a real number. You text it and someone will respond several hours later. They ask for your information and then ask you to rate 1 if you're satisfied or 2 if you're not. They do not help at all.

I tried to be positive dealing with a very dry sales person, William. He was sarcastic and bothered when we would ask to compare some prices for us. We spent 3 1/2 hours there with the majority of it due to technical issues caused by carelessness and unapologetic mistakes. He even seemed bothered when I asked for water for my 5 yr old. He made mistakes in creating my account but would pass the laptop to another salesperson to correct. Currently, we are experiencing having to push back our delivery date (originally supposed to be delivered on Monday 8/26) because he entered the address incorrectly. This was probably due to the multiple attempts at creating our account. We had looked online and were very excited to update our bedrooms with new furniture but this experience is taking a toll. I don't like to bash but I feel if you are in a sales position, there are certain attributes you should posses. 1 week later: I have a partial delivery and it’s the wrong color from what was ordered. I’m missing items from the order that was originally created therefore the order that has had its delivery delayed 3 times is still going the be lacking. When you try to contact the sales people onsite, they’re too busy to take your call and flat out tell you they’re too busy to take your call and direct you to call the Customer Service phone number. It’s a big snow-balling mess. We just want to cancel our order and get our money back…. Oh but wait… you can’t. All sales are final. Update: 9/11/24 Alan saved the day!!!! We called the store after Labor Day and thought we were going to have to explain our situation again to only fall onto deaf ears but we were wrong! Alan B. answered the phone and took the bull by the horns and FIXED everything! We are happy campers. It took a lot of rearranging and sorting that no one else wanted to bother with. Alan is a SUPERSTAR!!! Thank you!

Go see Adrian, Kody or Alex! Either one of those guys will get you the best deal! Very knowledgeable and easy to get along with! Each of them have helped me out throughout the years of buying from Ashleys!

Really poor customer service and follow up when they make mistakes with delivery. Still waiting for them to correct their error.

Very hard to get a written estimate. Hard to get information. Like shopping for a new car. No fluidity in transfer of information. I am currently pursuing information at the Corporate offices in Wisconsin. When I shop for a new car, I walk out the third time the salesman gets up to talk to the manager. That’s the point I am at now

Alex B. was a great associate to work with Ashley Home Store. He helped me with a number of living room and home office furniture items for my upcoming move. He also went a step further in price matching the items that were priced lower on the Ashley website. He went above and beyond and I’m excited to get my new furniture! I highly recommend Alex B.!

Foster was amazing with us thank you so much he is an absolute excellent employee

Loved the ease of our salesman, Alex

They lie I purchased a counter top table and picked out the chairs that I wanted they gave me a delivery date and now are telling me that they don’t have them they don’t return calls. The is the worst experience I have ever had I will be calling corporate office I don’t want the table without my chair I want them to come pick this up are get me my chairs

Started out to be a very good experience. The reclining sofa that we bought is the hardest piece of furniture I’ve ever sat in. Donna was the sales person at Ashley‘s in alliance. The reclining sofa we chose in the store was the most comfortable. Ours, is hard as a rock. We went back to change our furniture for something else and they had a no return policy. They told us to have a bunch of kids over to jump up and down on our furniture. I’ve had major neck surgery, and we are stuck with a couch that is so uncomfortable. You can go online and buy a piece of furniture, site unseen and you have 30 days to return the item. there’s something wrong with this picture. I would definitely do your research and make sure that you can have a piece of furniture that you’re gonna have for years and if it is not comfortable, turn it back in for something better. We followed up with Ashley’s a directed by (Owner) only to be approved for a re-selection and told by Jennifer to go to the store and pick out suitable sofa only to be told that that was not going to happen. They said they do not have a return policy. This head rest is so stiff and bulky that it pushes my head forward causing horrible pain and further damage above and below the rods in my neck.

Showroom was clean and staff was friendly. Alan greeted me as I first walk in the door. He took me to the bedroom set I saw advertised on Ashley sale email.

Easy & quick! Alex helped me out and gave me professional advice!

This is by far the absolute worst experience I have ever had with any large retailer. I ordered a mattress and box springs from the Alliance in Keller location and scheduled my delivery. The first scheduled date, they did not show up so I rescheduled. The second date they said their truck broke down and they would give me status updates. Without any updates, two men showed up at my house at 11pm to deliver my items. They delivered the box springs-no mattress. They said the mattress was on backorder which was news to me. I tried to contact my sales associate with absolutely zero follow through and out of frustration, cancelled my order which I had already paid for. Dealing with customer service was an absolute nightmare. It’s almost impossible to get an actual human on the phone. When I was finally able to get through, I was told twice that my order had been cancelled and I would get an email confirmation of the return. I never received any confirmation or credit. After much more back and forth with zero success in getting a credit back for an item that I do not have, my only choice was to dispute with my credit card company which is what I did. I say all this to hopefully save potential buyers the hassle and frustration that I’ve had over something so simple which still is unresolved Hope this helps.

We came in looking to buy a powered dual electric reclining loveseat. I found one on their websites, but they don't keep it in stock, and it would be over a week to arrive. I told her I needed to be able to sit in it to determine if it was comfortable before spending that much money. She tried to pressure me into going ahead and buying it and then just refusing delivery if I didn't like it. I told her I didn't want to wait that long for delivery only to possibly have to wait for a refund before buying something else. She then proceeded to show me more expensive ones that were on stock that were manual. Even after repeatedly telling her it had to be powered due to disability. She had the audacity to tell me that I didn't look disabled. They will never get my business.

Was great experience and a lot of choice we can choose

Alan did an awesome job. Will continue doing business there, because of him.

Online order was horrible plus I could not pay with my Ashley’s credit card. But the sales rep was awesome and helpful to fix my order and finally get it put in.

We strongly recommend NOT buying from this Ashley’s store! All sales are final. We purchased a high end reclining sofa after sitting in their showroom sofa. We were delivered a sofa that was like sitting on a rock! We went back to the store after giving it a week to try to get used to it. They told us the floor model had been in the store for over a year and was VERY broken in and ours would soften up. They actually recommended we recruit some kids to jump on our new couch! We waited another 3 weeks, still painful to sit in. Offered to buy more furniture from them to equal or even go over the purchase price of the sofa. They would NOT do ANYTHING to help us. Researched further and found out that if you purchase from Ashley.com, they allow returns for 30 days. This store does no such thing. If you find something you like, purchase it online and NOT at this store!

I recently had a terrible experience with a purchase from them. Both the manager and the seller misled me during the financing process, claiming there would be no additional fees or interest if paid within 90 days. However, Acima and the store deceived me, and now I’m stuck paying nearly $1,000 in extra fees and taxes to cover the financing, even though I paid it off in full within a week. The customer service from both Acima and the store manager is awful. The manager provided totally conflicting information before and after the sale. Overall, the manager seems highly unprofessional, and Acima feels like a scam. I’m writing this review to share my experience and prevent such scam for the new buyer!

Great shopping experience and David was so helpful and kind!

We had a great experience! Allen offered no pressure advice for our purchase. We’ll definitely return to Ashley for our furniture needs!

(Translated by Google) Very good service from very friendly work staff (Original) Muy buen servicio del personal de trabajo muy amables

I moved here from across the country and bought furniture (with cash) for my entire house over a month ago. I have had zero communication from this company and I still do not have my bed, and the “delivery” keeps getting pushed back without telling me anything! I am so utterly disappointed and disgusted that this is happening! Stay away from this Ashley furniture store! They are unethical and this has been the absolute worst experience! Enough is enough! Where is my bed?! Ridiculous!

It was a very pleasant experience shopping at the Ashley's store at Alliance Town Center. I was greeted as soon as I walked in. The salesman, David Hardcastle, was friendly and let me explore without hovering. He did check with me a couple of times to ask if I had any questions and he directed me to more choices of sofas that I was shopping for. I did purchase a sofa and recliner and was pleased with the purchase process also.

I took my 88yo mom into this store on June 27 to buy a recliner and a bed for her new apartment at her assisted living place. We worked with Kendarryl who was very helpful and assisted us in finding the right pieces of furniture. Where everything fell apart? After the sale! This company has NO customer service. It's impossible to get a live human being on the phone. They use bots for everything, from scheduling delivery to dealing with customer issues. We scheduled furniture delivery and had everything set up, then they texted to change the date because they didn't have everything in the warehouse yet. OK fine. We finally get the furniture delivered on July 29 - a MONTH later. The recliner, the mattress and box spring are delivered. But no bed frame. They honestly expected my 88yo mom to sleep on a bed on the floor. Then I got another text THREE HOURS AFTER the delivery that the bed frame was not available and wouldn't be arriving with today's delivery. Thanks for the news flash. Then they texted and said they'd let me know when it would be delivered. I get delivery mess-ups; stuff happens. What I am FURIOUS about is the inability to TALK to a LIVE HUMAN about this and work out the details. I will NEVER do business with Ashley Homestore again. This appalling lack of customer service is too frustrating and time-consuming. We found an alternate solution for my mom and have cancelled the bed frame from our order. I refuse to spend anymore time with bots and AI generated text messages. Good-bye Ashley.

Horrible. They lied and misrepresented the item that was supposed to be delivered before I then canceled order. Now I decided to give them another chance. I ordered a console with a fireplace. They tried to deliver only the fireplace without the console. Delivery man said he did not know about the console. I called the store who said both were supposed to be delivered. I now had to cancel the order because I don’t want a fireplace and no where to put it. I will NEVER buy from them again.

I purchased my bedroom set in the first week of June, but it took five attempts to get everything delivered. We needed a bed frame in the meantime while waiting for our bed rails, so we bought one for $65. However, the salesperson sold us a used one that was missing parts. I returned it the next day, and it took almost two months to get a refund. I reached out to the local manager, Allan, but received no response. The sales rep at the Foster-Alliance location was really pushing us to accept their warranty, and we told him more than three times that we didn’t need it. He also mentioned that he wasn’t making much from us, which I couldn’t believe he said. I’ve never bought anything from Ashley Furniture before, and now I understand why. While the local manager tried to help, the only person who was truly helpful during this process was Maria, the manager in customer service. We won’t be returning to purchase anything from this store.

Excellent customer service throughout the entire process, from phone to in-person service.

What a customer service! I’ve rarely seen this culture elsewhere. Ken was amazing with my family. He listened to our needs and gave us the best possible solution. He was also very patient with my toddlers. I will definitely recommend this store. Thank you Ken for such a great experience.

Ms Donna was very helpful. She took great care of us in providing our needs to furnish our living room. She's very patient with us, definitely great customer service. She made us feel at ease. Will recommend Ashley store and Ms Donna. Thank you.

Delivery was awful because I have a lakehouse and it was suppose to be delivered july 4th weekend. They brought the bedroom set without the base and mattress. Now the second time last weekend they just brought the base and once again no mattress. Now this Saturday once again they are suppose to deliver. What date will that be? And then they have the nerve to charge me delivery for a desk I bought but will be delivering the mattress anyway. Worse service I have ever had. No communication whatsoever.

Friendly, knowledgeable, and helpful. Good prices!

From the moment I walked in Bowen was right there to greet me and Was very informative. I told him what I was looking for and also the price range that I could deal with and if.he could get me out for that amount he would have a customer today. He worked very hard to make sure that all my needs were met and he was an excellent excellent sales representative.

Ordered a table then they cancelled my order via email no phone call! And for no reason and now it’s going to take 5-7 days for a refund and the rep suggest I go in store to purchase again. No thank you I’ll take my business elsewhere.

I went in to look around with my friend as we both just built new homes . I had no intentions of purchasing anything but after Kendarryl Johnson took so much time taking care of me and helping me measure out different items I ended of purchasing a sectional and 12 pieces of art work. To the vice president that just left when we arrived I hope you take some time out of your busy day to recognize him as he goes above and beyond to help bring in sales. We will tell everyone in our neighborhood that’s building homes to go see Kendarryl. Fantastic job Ashley!!

On June 13th I received no help from this store. My whole family was discriminated. We were standing and walking around the whole entire store and no one approached us to assist us. We were there for at least 30 minutes. A white older couple came in and they all ran to them to assist them. Left a really bad taste; poor customer service. One finally asked to help us. No thank you I took my business to Rooms to go down the street where they know how to treat all their customers with respect and curtesy as soon as you walk in the door, bought two bedroom sets and mattresses from them, I’m sure that would have helped your sales numbers. Do better! I will never recommend Ashley Stores to anyone. It was a bald man and younger man. Just because we are Hispanic doesn’t mean we don’t have money!

I am a regular customer for Ashley and purchased more than $40k worth of furniture. However I had a very bad experience with the manager and employee of this store. They can messed up with your paperwork and add up charge quickly. Hence, I would strongly suggest to avoid this store as there are very customer friendly store within 35 mins drive.

Summary: There is no trust in the manager and employee of this store, please avoid this store as there are alternatives within 30 mins drive. They can messed up with the paperwork to deceive customers. Moreover, the contact number they provide in the reviews seems to be just for show, as they don’t answer calls or respond to texts. I am a regular Ashley customer, however I got disappointed by this store. I purchased a couch, and due to technical problem in my credit card I need to go with Acima, the manager and the seller clearly mentioned I am not required to pay any additional fee for Acima if I paid the amount in 90 days. I am trying to pay the money within a week of purchase, However Acima combined with Ashley Alliance cheated on us, They entered money without deducting taxes on the total amount to Acima, hence now I am entitled to pay taxes twice one time with Acima and another with Ashley . Also, when I try to pay the money for Acima this is charging additional fees, not sure, how they can cheat people.. I am supposed to pay $4000(including taxes) for Ashley, however the Ashley seller made a mistake when entering the Acima, hence they made $4000 without taxes, that should ended up $4400 in Acima but Acima is charging an additional fee so when I call Acima I am entitled to pay $4800. Store manager is good and polite but he is not accepting the mistake of his employee, I showed written text from the employee who told the amount was including taxes, but he refused and said whatever is entered in the Acima is final. So, I am becoming a victim and need to pay $800 more because of the mistake of the employee and manager is not cooperating. One day they can resolve if there is written proof, other day they can’t do anything! It seems like Acima and Ashley are partnering to cheat customers!

Dayna was so friendly and knowledgeable. She went above and beyond to make sure that we were happy with our purchase! Thank you for making our experience with Ashley a wonderful one!

Awesome company! Went in and was immediately greeted at the door. Staff was extremely helpful and gave me all the information I needed to make an informed purchase. This was not my first time shopping at Ashley Home Store in Fort Worth and it won’t be my last! Keep up the great work!

After a terrifying day of shopping at a competitor the day before, I walked in at Ashley Furniture only to be greeted by Dayne. She wasn’t an overbearing salesperson just wanting to make her commission. She wasn’t afraid to ask me if she could pray with me about my situation. She gave me hope in a moment I was lost. She was kind and patient while paying close attention to my budget. Once my items were selected, Alex stepped in to assist with financing. After a total time of 4 hours, I am now the proud owner of a full house of furniture. I can’t thank these two people enough who showed me kindness, empathy and some good laughter throughout an unexpected experience. Customer service is very important to me and Ashley Furniture has the best team possible at the Fort Worth-Alliance location.

Donna was amazing!!!

Wyzel was very helpful and informative. Very professional as well!

Our first time in this place , we had Great experience beautiful furniture, , very pleasant people and professional , very good prices..

Staff here is amazing!!! Best by far furniture buying experience.

Buying of furniture was a great experience. Delivery has been a disaster. When we bought the sales person told us Ashley would be flexible on delivery based upon when we moved out the new furniture. The original delivery date was scheduled for July 11th; when we let the sales person know we could take deliver a few days earlier, he informed us the delivery had been moved out to the following week with no explanation from the delivery service. Despite numerous follow ups we still do not have a delivery date and have no where to sit in our home until the furniture gets delivered. No updates from the sales person in 2 days and all he can share is he cannot get a response from the delivery team. Major fail in customer services.

Everything was good prices ,services, selection whole experience was good we had shopped at another store prior to going to Ashley and they just seemed more interested in making their commission money ( I know that is important and all ) But there is more to being a good salesperson I would recommend them

Great experience, our sales consultant David did an excellent job showing us the benefits of the Tempur- Pedic mattress compared to competitors. He provided all details accurately with promotions and delivery options. Highly recommend if you’re in the market for a mattress or bed.

Super happy with our experience at this store. Salespeople were helpful but not pushy. Lots of variety to choose from.

Both Wyzell Boddy and Donna, the mattress expert, were great to work with. They answered all my questions and were incredibly helpful.

Alan Borgeson was great to work with and made our buying experience very easy. I highly recommend!

Easy and painless.

Bowen was very professional. He was very knowledgeable with all the configurations of the furniture we had looked at. We had been to several furniture stores and he was , by far, the most helpful! I would highly recommend him.

We were very pleased at the deals we found. We left there with a sweet deal on a great hybrid mattress and free adjustable stand. Literally half the price as rooms to go. Also we liked a children’s bedroom suite but they didn’t have a queen listed. KD was able to find a queen sized set in the same pattern. We were 500 dollars under budget by shopping at Ashley’s. The only thing I would say is that the internet was slow and kept people waiting sometimes but hopefully they will get that figured out.

Had a good experience with the staff. I have bought many sets from Ashley furniture and all had great lasting quality. The stuff is flexible and always tries to give you the price that fits your comfort level. They even try to price match

Buyers be ware.. Sofa is painful and not what we sat in after spending hours picking out of sofa with Donna. They have no warranty!! We spent 2400.00 $ and can’t use sofa. As you can see I have had major surgery on my neck. This sofa pushes my head forward witch causes great pain for me. The model we sat in at the show room was the most comfortable sofa. We were very cautious to pick comfort. They have been reported to BBB on numerous occasions. We have contacted them on numerous occasions only to be told that they do not do returns.

Alan was fantastic at helping us

Store manager very knowledgeable and very helpful and accommodating.

Professional, great customer service from Alex and Andy! Clean store and lots of selections! I would highly recommend this store!

(Translated by Google) The person who served them was excellent, Adrián Rivera, friendly, excellent service. I recommend it. (Original) Exelente la persona que los atendió Adrián Rivera, amable exelente servicio lo Recomiendo

I had a great experience Adrian helped me find the chairs I was looking for even though they are discontinued! Thank you!

Nice facility/ great selection/ not “attacked” at door by pushy salesmen. Came to look/ bought nice love seat.

Very informative.

Cancelled my delivery since my old furniture won’t be picked up on time. Got a little crazy in the AI system when trying to confirm a new date. Truly don’t like AI! But then I DID actually receive a real phone call to confirm my new delivery date, though AI told me I had not replied with an available response. Not true. Don’t have time for games communicating with a computer.

They convinced me to buy furniture, saying that it will arrive within a week. Before making a payment I asked more than 3 times about delivery dates, but call the customer service and came to know that it will arrive after 4 month. Very bad experience

The store and the sales team are great. But......... Home office is a joke and theives. I returned a table and chairs and after over a month I am still waiting for the refund. Not only am I still waiting for it. I'm given the run around. IF you buy from ashley's make sure it's what you want because they will steal your money if you change your mind.

We had a very nice experience while shopping there. Dayna was very friendly and helpful with our purchase. Thank you!!

David was great, super helpful and took his time explaining every detail to us.

Great experience. Our sales person Nallely was outstanding and went above and beyond for us! Highly recommended

Very nice and awesome service

Alex was awesome. He shook my hand as I entered the store an introduced himself. Helped me to find a desk and a chair at a great price. He was very patient with me which is great.

The salesperson had no idea and gave us the wrong pricing which with so called discount was higher than the normal price. Then we ask for the manager who takes his own time to come over and with his sarcasm made our decision easy to walk out

Donna was great! Very knowledgeable, professional, and friendly. We checked 2 other furniture stores in the area and none of the sales reps were as helpful as she was. She was also able to get me a great deal on a great sectional and ottoman! Would recommend.

Although they didn't have the product at my location,the service was great.

DAYNA was a great salesperson. She was very knowledgeable and sweet.

I would give negative stars if I could. This whole location is full of liars and scammers. Went into the store on 5/5 and purchased a couch, loveseat, coffee table, side tables and recliner- advised delivery would be 6/6 when I completed my purchase. 5/6 I received over 20 text messages about the delivery. On 5/20 I contacted the store to confirm my delivery and they said although all the pieces are available they will not be able to deliver until 6/20. I was told they would contact the scheduled delivery team and call me back within 48 hours to confirm date and time. No call back, this went on for 2 weeks. Today 6/17 they call me to tell me they do not have my items available for 6/20 delivery. I called in, the guy lied to me telling me he can only cancel the order if I drive over an hour to the store. I told him that doesn’t sound right and I would like a refund as I do not wish to do business with their organization. Finally I was told order was canceled and I should receive an email with 30 minutes and red within 7-10 days. Advised he would also send an email advising he cancelled the order (Atish is what he said his name was). After 45 mon still no email and called back to speak with the general manager Austin who said they can’t do returns and would have to contact customer service, no email could be issued. Don’t waste your time or money with this fraudulent company

Great customer service

Great service was provided.

Knowledge and experience sales staff

Found exactly what I was looking for and at a great price. Foster was my salesman and gave me room and space to check showroom out and pointed me always in the right directions for all my needs. He was very friendly and guided me on my scooter safely thru showroom. Bought a sofa and loveseat matching pair along with a fantastic power recliner. Getting delivered in 2 business days. It was an extremely successful afternoon experience with Foster. I will be back.

Ask management why i gave them this score

(Translated by Google) Excellent (Original) Exelente

Dayna was the greatest help! She helped us find the exact piece of furniture that I was looking for and at a great price! She is the best and we will continue to look for her when we purchase from this store! She deserves a raise because she was so knowledgeable and efficient! Thank you Dayna!!

Donna was fantastic! Will always shop at Ashley before anyone else.

I know people don’t write these unless something is wrong or they have a great experience. Unfortunately I have had the worst experience with this store and delivery service. I ordered two beds for my kids. I paid and ensured that they updated my phone number and address at the store. A week goes by and the day they promised delivery never happened. I call the delivery and they promised sat delivery. I also told them they needed to update my number. They tell me I had to call main store to do that. So here I go again and wasting time to get my number updated as they promised it was. After a week of not hearing anything, I call back up and guess what, they still have old number. I politely ask them to cancel the order. They promised it was cancelled. Delivery service calls me and I told them it was cancelled. I then have to call store again and the gentleman I spoke with promised me it’s cancelled. I just received a call today from delivery asking what day works. I politely explain this to the person over the phone. She then tells me they see a note but no cancellation was ever put in . I have spent a lot of money here in the past, but this is the worst service ever. No body will take accountability and make things right. I caution you before you shop here

I really appreciate your approaches and the attention you gives to customers. I was well attended to even more than I expected. In facts I love to buy all my furniture in Ashley again as I needed them. Thank you Ashley.

Foster Fornara at Alliance Ashley Furniture was very informative and helpful! He allowed us to look on our own, and was available for questions. He spent lots of time to make sure our purchase was a good fit for us. The manager was also very friendly. We have more furniture to purchase and will be back to Ashley!

Nallely was very helpful and informative! She made sure I was getting the right mattress for me. I would highly recommend her.

Everyone was so nice and friendly! Our Rep Aide was patient and very informative. Her customer service was top notch we will definitely be coming back to get more furniture.

Allen and Luis were very friendly and easy to work with to find the right furniture. They went above a beyond to help get it what I needed in a timely manner

It was a pleasant experience

Loved shopping at Ashley’s - shout out to Daniel Ayala great customer service. Listened to what we wanted and helped us out to purchase a living room set, and entertainment center we weren’t planning on getting😉. It was nice looking on our own and not have a pushy salesman, though always near by just in case, Thank you for that!

False promises of availability. Something was taken from my home while delivery was made. NO followup from Ashley after several reports made.. Don't leave them alone if you use them.

Daniel was incredibly helpful! We came in right before the store closed and he stayed with us and did not rush us until we decided on a chair. He was so kind and courteous and we will definitely come back to Ashley!

They were too busy to disassemble a bed I told them I wanted the day before so I had to disable myself with one other worker on a floor model I purchased. Salesman told me he’d get it loaded and didn’t help out. They are understaffed.

Bought a chair as a present for my dad to replace his current recliner. Got the chair to the house and was not a good fit for him due to his size and level of comfortability. Tried to talk to the store manager and was shoved off by the sales people. Contacted the GRT team and they have 0 returns. Worst customer service I’ve ever experienced. Would rate 0 stars if possible. Cross-posting review for awareness.

I purchased a vanity mirror. Salesman was nice, they price matched the website. But after the sale, it has been extremely inconvenient. I was told it would be delivered Saturday, On Saturday I called and was told the order accidently did not get placed even though they had charged my credit card. We changed delivery to Weds ONLY because he told me I did not need to be home and they would drop it off at the door. On Sunday I received a text saying someone 18 years or older would need to be home to sign for the delivery. I said I wanted to just change the delivery address to my work. They told me I needed had to go into the store. So on Sunday I went to the store to update the delivery address. Now today on Weds, the expected delivery date, It shows out for delivery to my home. We called in to notify them we went in store to change the delivery address on Sunday. They told us the store only changed the billing address and not the delivery address. So after 2 store trips and a missed delivery date, my husband is now taking a day off work just to receive the delivery.

Great customer service for our purchase of new living room furniture. Painless process and I feel like we paid a fair price.

Alex did a awesome job with assisting us with what we were looking for. He was very professional and gave us the best deals. Thank you so much.

Alex met us at the door and was so helpful! It was a very pleasant experience thanks to him.

What a fun and easy shopping spree we had at Ashley today. I’ve been an Ashley shopper before, but today was the best as we were greeted with a huge smile by Nallely Reyes! She knew exactly where the sofa was located that I described seeing online & answered all my questions & gave me credit back on a retired protection plan! What a bonus & all these things made me make my decision to buy Ashley rather than their competitor! I loved her so much, I hugged & thanked her on leaving!!!! Then her manager, Alan, came and verified what a wonderful asset she was for Ashley! He felt as lucky to have her. What an employee to work for! You just don’t get genuine caring people like this everyday! It restored my faith in sales people. I will now always go to Ashley first when I’m furniture shopping. You can’t find this kind of hospitality everywhere and the price was great but …the service was impeccable!

Most excellent experience. Austin ensured our transaction was smooth and error free. He went above and beyond and far exceeded our expections. A man of his word with superior recall!

Quickly took care of my order. Was knowledgeable about the product. Sales person was friendly and attentive.

We recently purchased a living room set with Kendarryl Johnson. He has great communication and answered all our questions. He was patient with us as well. I highly recommend asking for him.

Pleasant

Ashley service was great!

Adrian was great. Answered questions and honored price matching. We have two full rooms of Ashley furniture and recommend them.

Adrian was very helpful and helping us find the right furniture!!

We went in looking for a new bed and mattress for my mom. Our salesman, Adrian, was great. He really listened when we told him what we were looking for and helped find the mattress my mom needed. I had no intention of buying a bed for myself, even though I desperately needed one. But they were having their Memorial Day sale and the prices were too good to pass up, so I upgraded to a king-size mattress and adjustable base. Thanks for the great buying experience, Adrian!! I will be back for the power recliner soon!

I love to go in and out and waste no time shopping for anything. This Ashleys was able to provide that experience. The staff was super helpful,understanding, and friendly. 100% worth returning.

Dayna is absolutely amazing! She helped me in store and remotely as well. she is fantastic!

My wife's long time perch (rocker recliner) is on it's last leg. We drove up to Ashley's in Fort Worth and were greeted by Dayna Chapman. In a nutshell, a very pleasant experience as she showed us what was available and didn't mind our various inquiries. She actually made me feel comfortable spending our children's inheritance. Very professional individual.

Adrian was fantastic to work with! He was so kind and patient with our indecisiveness. We got exactly what we wanted and will be back to work with Adrian again.

Donna was great to work with and come to find out we were from the same area. So extra plus. Thank you Donna !!!!!!!

Jake was fantastic. He let us browse as we needed. He was quick and efficient to answer any questions we had. I really appreciate all of Jake’s help.

Jake, our salesman, was fantastic in every way. He showed us exactly what we wanted to see and assisted us with all of our questions. He was polite, professional, and friendly. He was not pushy at all and explained all of our options thoroughly. Ashley furniture has great selection too. Do yourself a favor and see Jake. He’s the best!!!

Alan was very helpful. Nice experience buying there.

Our sales guy was great as were the delivery men. We love our sectional and will return to Ashley as our go-to furniture store.

Ms. Reyes was very pleasant, took time to answer all questions, store was nice and clean.

Last month, I experienced a truly disheartening service at Ashley Furniture that has completely turned me off from their brand. Initially, I was pleased to purchase a sectional sofa along with a mattress, enticed by their assurance that all but two sections of the sofa would be delivered within a week. However, this promise quickly fell through. After agreeing to a delivery schedule for the available items, only the mattress arrived on the designated day. To my frustration, I was then informed that the complete sofa delivery would be inexplicably delayed by an astonishing 2-3 months, a drastic deviation from the initial timeline provided. This delay was not only inconvenient but completely altered our furnishing plans. Seeking resolution, I visited the store a few weeks later, only to be met with apathy from the manager. There was a stark lack of accountability as they dismissively cited the fine print on the receipt about "estimated delivery." However, it is misleading to suggest that an "estimate" could entail a quarter of a year's delay, as reasonable customer expectation set by initial sales discussions anticipated a far shorter timeframe. The situation escalated when we decided to cancel our order, only to discover that the delivery fee was non-refundable. This policy felt like a final slap in the face, penalizing us for Ashley’s logistical failings. I am utterly disappointed by the lack of professionalism and customer care demonstrated by Ashley Furniture. I advise potential customers to consider other furniture providers who value customer satisfaction and transparency. I, for one, will not patronize Ashley again and will ensure my friends and family are aware of their deplorable service practices.

Jake was awesome!

Great experience in purchasing our new living room and bedroom furniture. Thanks again

They were so helpful with everything from guiding us to comfort to giving us the freedom to choose what we wanted. Would recommend anyone 1000% to this store and Ashley for that matter.

They were awesome! Donna was outstanding. She got us the bed that was right for us. Thank you Donna and Austin for everything you did!! You went above and beyond!!

Daniel A was great. He helped me a month ago and was very low pressure but so helpful. I went back today just because of him!! Prices are good for good quality but he made it so easy. He took a lot of time to help me, look at pictures, make suggestions and ultimately get three bedrooms furnished!! My dad sold furniture for 37 years and I know he would approve of my experience today.

Absolutely the best experience shopping for furniture ever!! Jake greeted us when we walked in the store, and he couldn't have been nicer. We told him we were looking for a new couch, and what style we wanted. He was so helpful in answering all of our questions. We never felt rushed or forced to buy anything. We found the perfect couch, pillows and an ottoman at great prices. Thanks so much Jake for giving us such a wonderful buying experience! We will definitely be recommending you to our family and friends.

We had a terrible experience with Ashley's Alliance. We will never use them again.

Thank you!

Ashley’s has been our go-to for the last several furniture purchases, they seem to have the best options in terms of product. The staff is always helpful and attentive without being overbearing. Like everything else with the current regime, furniture prices are up too. Even at that, I was especially surprised at how much they’ve increased delivery and warranty prices.

I had a great experience at Ashley. Our salesman,Ken, helped us find what we needed and even got us a good deal. Will be shopping here again!

(Translated by Google) Friendly and helpful (Original) Amable y servicial

I always go to the Ashley Homestore in Alliance. I have never had any issues with anything. From the salesperson that helped me to the delivery of my furniture. Awesome service all the way around!

We loved our salesman, Jake. He was so kind and patient with us. However, the store manager was vaping in the restroom and refused to accept the price matches we found online. This store lost a sale on a bedroom suite because the manager couldn’t get over the idea that we were able to find each piece significantly cheaper elsewhere. The signs should say “price matching is subjective to the manager’s opinion”

Ashley’s furnitures warranty is a joke. I bought a defective tempur-pedic mattress from Ashley’s, they agreed that it was defective but still will not take care of the issue. The general manager Austin had nothing but excuses and no solutions. After asking who his boss was he just directed me to a customer service line that is impossible to talk to anyone. If you’re ok spending a lot of money with a company that will not back their product this is your place. Otherwise I would recommend buying from a different company. I personally will never do business with Ashley’s again. Thanks again to Austin for all the excuses and no solution.

Had wonderful experience shopping for dressers.

I had an amazing time with Jake (from state farm) and his manager Alan (alex ) two amazing people they made me feel like i was at home i left extremely happy please if you looking for great customer service ask for jake or alan but the looks of everything they have such an amazing staff so if jake or alan cant get to you the others will take great care of you as well

Very excellent customer service !! Very comfortable shopping , thank you

Adrian was super helpful and patient. This is the buying experience everyone looks for. Thank you for all your help.

Salesperson was very helpful and personable. Delivery was on time and helpful to set furniture where we wanted

My husband and I worked with Daniel and he was wonderful! When we applied online, we were approved for a much higher limit but for some reason, it could not complete our order, so we went back in to see Daniel who had spoke with us in store earlier that day. We did not get approved for as high of an amount in store but we were still able to finance everything we wanted, and he gave a discount on a rug I purchased in full! We’ve already earned coupons for our next purchases and will be returning!

The saleswoman was extremely attentive, helpful and made my shopping experience a great one.

Allan and Daniel were very helpful in helping us selecting our furniture all the while letting us chose what best fit our needs. What I most appreciate from the whole experience is the fact that they were not pushy nor did they pressure us into anything and they treated us with respect and humility.

We had a great experience at Ashley Furniture.Alan is a super nice guy really enjoyed chatting with him and made a really great purchase. 👍

Enjoyed Dayna assisting me at the store she was very helpful and resourceful, definitely I will be back and ask for her!

I went in looking for a bedroom set, and staff was extremely pushy and tried to sell me a mattress even though I had stated that I wasn’t interested. I understand that they need to upsell, but I found it to be very rude and a waste of my time when I had explicitly stated that I was going to purchase a mattress elsewhere. I told the employee that I wanted to think about the bedroom set for another day or so, and she continued to try and pressure me into purchasing that day. And even as I was leaving the store, another employee stopped me and tried to get me to make the purchase that day. Overall, I didn’t feel like I being listened to and made to feel like a transaction rather than a person.

Very good service, I'm very happy.

Alex B is the BEST!!!

Thank you Daniel for helping my bf and I with purchasing our new couch! He was very thorough with explaining everything and made the process as smooth as possible. We will be back😊

Alex was very friendly and answered all our questions. He was very knowledgeable about the product. He was kind and patient with us until we were sure that this was what we wanted. We appreciated his out put.

Alex our sales rep was amazing. We just stopped in to shop not really buy at this time. He was so knowledgeable about everything. If it weren’t for him we would still be shopping. Great service!

Luis was a great, very nice young man. We enjoyed his company when we finished the decisions. He left us alone to look except for a couple quick check ins. We sure like it that way. Donna also helped with the mattress deal and she did very well also. Our experience was nice and thought all the staff did a great job. Thanks!

Daniel did a fantastic job helping us find a new sofa for our trailer and working with us on a delivery date. He is an asset to the Aliance store and a great young man.

I received a damaged product I called customer service 20 times and no one was able to help me. When we purchase the bunk bed in the store the manager gave us 100 off because the bunk bed was advertised incorrectly. The lady that assisted us, told us that the 100 dollars came out of her pay check!!! They’re unprofessional. I will never come back her again

Worst delivery and installing ever

With such a vast selection, picking out the right recliner was a snap. Thank you.

I am not happy with Ashley furniture at all. I was told by the salesman on the phone that they had my chair IN stock and available for pick up IN store because I did not want to pay almost $80.00 for delivery as that is ridiculous to pay for one chair. When I received my email for payment I opened the PDF file and noticed I was to pick up at the warehouse south of Fort Worth a 30 mile trip one way. So I call the store back and talked to another salesman and he said yes I had to pick up at the warehouse. After explaining to him my conversation with the first salesman I was hoping they would corrected their mistake by offering at least half off on the delivery as I would have taken the deal but I am not spending almost $80 for delivery on a chair that I paid $299.00 for. So I took it as they are not really interested in helping the customer. They just want money and nothing else. They will not get my business unless they call me back and do the right thing! Some people is not made out of money or has the proper vehicle to pick things up. Deliveries need to be a lot less expensive on a single item and not the same as like buying a whole living room outfit. So if they do not want to make a sale then I will buy elsewhere as someone will be willing do the right thing!

Jack was very nice and helpful. Got what I need and had some laughs too. Thanks to all the help.

Nice people. Quick an easy.

Nallely Reyes was the person that assisted us. she was very knowledgeable; efficient and thorough. She made us feel very comfortable in choosing the items we were looking for.

Arrived and was met by Daniel, excellent character and patient. Was able to help us find, choose and ultimately purchase our investment. We were very happy with the purchase and went back the next day to get our dinning set. Thank you Ashley team and especially thank you Daniel! I look forward to doing future business with you.

Very friendly we were able to pick out what we wanted and before you know we were out of there

Excellent customer service, and product knowledge... purchased S&F mattress and bed for spare bedroom,.. considering dinning room table due to level of service and product quality... Thanks for taking the time to answer all our questions!

Amazing customer service, delivery team (Antoine and Jr), communication was flawless, and no walls were hit in the process. Thank yall, my kids enjoy the new furniture.

I found what I was looking for at good prices.

Ashley has great products and many options for making purchasing right for the customer. Staff were all very nice, especially salesperson, Daniel.

My salesperson was very nice and helpful! Thank you

Don't waste your time with these stupid idiots...We dealt with the absolute worst customer experience in our lifetime (of any type)...Walked in and bought furniture...was given a delivery date (you get charged for delivery by the way) and the week of the scheduled delivery, we get a text that our order has been rescheduled / pushed out another two weeks which will have made the delivery wait time over a month at this point...then get another notification today that the delivery would need to be rescheduled / pushed out another week...The excuse each time?..."we're going to be closed that day" - the day THEY scheduled...brilliant!...Just go with another furniture store and avoid Ashley at all costs...You're welcome.

Had a great experience Donna Mims was very knowledgeable and gave me the info I needed to make a good purchase also gave me info on buying Ashley item on line that I wanted to very enjoyable and thanks!

Our sales person (Donna) was very helpful & we enjoyed working with her. That’s the good news !!! Other than that - Ashley’s paperwork and computer systems suck !!!!!!! We were in the store at least an hour extra due to slow internet etc. Also everything requires manager approval - felt like I was in a used car dealership.

I had to call Ashley about a problem with my recliner. A fellow named Victor was so helpful, courteous and nice with me and solved my problem. But I didn't get a chance to commend him cuz my cell phone dropped us. So I am commending him now for his superior customer service and I sure hope Ashley can find him and put a giant gold star in his file. Way to go, Victor, and thank you for your great service! Cathy R.

Really great experience there. The selection is great, and the set up is really pretty. Mason was extremely helpful! He wasn’t pushy and was very patient and knowledgeable with all of our questions. We felt completely comfortable and prepared buying our couch because of him. He made sure to walk through all of the information with us and left us feeling confident with our decision. Thanks Mason!

Mason was just wonderful. The dining set I had seen before was on sale and he helped me price out every piece so I was sure of how much I would be spending. He arranged delivery and explained all the particulars. He was patient and very knowledgeable.

My wife and I visited the store at Ashley Store 4851 Citylake Blvd E Fort Worth, TX 76132 today. Upon entry we were met by Leah, she advised us of the sales and stated that she was available if we had any questions. As we toured the store, less than 5 minutes passed and Leah is is asking if we had questions. We said no continued looking. About 2 minutes passed, then the store manager and introduced himself offered us water and advised he was available if we had any questions. We continued to look around the store, 2 minutes hadn’t passed and some other manager walked up and and stated he knew we were working with Leah. This is absolutely unnecessary! I can’t even discuss anything with my wife without being harassed; if this is how Ashley furniture operates, then I choose a different furniture store to shop at! Is there something I should have stated beside I’m just looking?? How is the customer supposed to consider purchasing anything when every couple a minutes someone else prevents me from considering to purchase! If there is a code word that I need to utilize, please let me know!

Great service and amazing sales team

Today's experience was absolutely perfect!! Adrian Rivera helped me pick out the perfect mattress and made my whole experience painless. Noone wants to spend thousands to replace worn out living room furniture and mattress ... But when you get a great price, 0% financing options and expert sales help, it makes it all worth while. What a GREAT experience! Thank you Adrian!

I visited the store this afternoon intent to purchase living room furniture...I was in the store for 10 to 15 minutes and no one acknowledged me at all. Only one person said hello, but did not ask if I needed anything! Definitely frustrated, on my way out of the store,I saw two people sitting close to the front door. I asked who's the manager for the store and the guy pops up and says "oh, oh that's me." There was also a young lady there I said to him I've been in the store at least 15 minutes and no one has acknowledged me or asked if I needed anything. I am beginning to feel like alot of people in Texas are rude and definitely prejudice. You all just lost a sale today!!! Poor customer service at its best.

Alex was very nice and informative. We had a great experience.

I was looking for a new living room chair. Alex greeted us when we arrived, allowed us to browse the chairs on our own with no hard sale. He gave us time to look and then found us so he could answer our questions. It was a painless trip to the furniture. Thank you, Ashley Furniture!

After visiting several furniture stores, my husband and I decided to try Ashley before calling it quits. Good thing we did because Austin really made our experience a great one! He listened to our needs and made a great recommendation which lead to us finally picking a couch that checked all of our boxes. Great service and communication!

Great service as always.

Good staff and good selection

Staff always friendly and helpful. We tell them what we are looking for and they show us the area and let us browse undisturbed.

Great selection of product. Decent prices. Ask for Ken. He was excellent. We were looking for a recliner and with Ken’s help we found the perfect one.

My experience with Ashley and Austin Bennett is definitely 5+ stars! Austin is very knowledgeable, helpful and patiently answered all questions. He is the reason I chose Ashley for my purchase!

Best customer service and highly educated employees.

Beware of questionable sales practices! I thought the sales person was helpful and pleasant. However, when I said I didn’t want to pay for extended care, suddenly she had a way to provide it for free. Shame on me for not questioning her more but when I reviewed my receipt more thoroughly at home, it turns out she gave me an online sales price for the sofa and then charged me for the warranty. She never mentioned or offered me the sales price and NOT getting the protection. So not exactly ‘free’. Doubt I’ll do any more business with them.

It always amazes me when businesses automatically send a link to write a review when you’ve had nothing but a difficult experience. I wouldn’t normally seek to write a bad review, but since you sent me a link asking for one, here goes. Fix your very broken system. If the person who pays for an item has to be the one to pick it up, you MIGHT want to make it perfectly clear before accepting payment. When the person buying the item offers a perfectly LOGICAL fix and you deny it - well you’ve lost my trust and therefore my business. Either fix your very broken system for a pickup OR, offer more delivery options that don’t include delivery that is 5 weeks out. It’s amazing how a place like mattress firm can manage to deliver something in a timely manner, but you can’t. Buyer beware. You need to fix your very broken system.

Mason was extremely helpful!!!! He helped me find everything I was looking for more. I’ll definitely be shopping here again soon.

We had a great experience here buying a new couch! Mason did a wonderful job and was very professional, kind and patient with us! Would definitely go back here in the future!

(Translated by Google) Excellent service, and different payment opportunities (Original) Excelente atención, y diferentes oportunidades de pago

Adrian was very helpful

It was good. Everyone was very friendly and helpful.

Ken provided excellent professional service with our purchase. He walked us step by step about the delivery of new recliner.

Called to see if they had an item in stock, unfortunately they didn’t but they were able to show us a similar design and fabric to help with out purchase. We called a couple other locations in Arlington and Grapevine but they weren’t nearly as willing to help. Daniel was great.

Worst customer experience ever! Been rescheduled for delivery 3 times...almost 2 months of waiting and still nothing. Can't even get through to anyone over the phone. We were contacted to reschedule over text 3 times and all have been within 3 days of supposed delivery because the warehouse will be closed on a random Thursday! What is that?! We will be canceling our order and never purchasing from Ashley ever again! I will be sure to let everyone I know to do the same! Honestly horrendous service!

Delivery availability was way too far out had to go elsewhere.

Ken was great

Buyers beware!!!My wife had purchased 2 reclining chairs, when they arrived they didn't match. She had contacted customer service, that was the 1st nightmare..... This woman explained to my wife that they are hand made from the same manufacturer... well that's a lie, you look at the tags and 1 chair is made in Taiwan and the 2nd chair's manufacturer is Japan. In the pictures you can see the stitching is not the same the dimensions of the seat and the backrest is shorter than the other. So we had to wait 2 months for a tech to come and verify that they do not match... he finally comes and agrees that they do not match, he takes the information he needed for his report to send in... A month passes by, my wife and I reach out thinking that they should have received the engineer's reports... well sadly it has not been filed and we get passed to management.... The manager takes the report and says she will look into it and should hear back after a week..... 3 weeks later we hear nothing we have made several calls and texts during this time and it is falling on deaf ears.... I believe they are thinking we will give up... This will not happen!!! Now I will take my time and write a review every week for 2 weeks and after that I will write a review everyday till they make this right and send us 2 chairs that are exactly the same.

Great service and products, friendly, and knowledgeable. The whole purchasing and delivery process was smooth and simple.

The crew is so friendly and the atmosphere is amazing, highly recommended!

Absolutely greatest transaction! Matt was a super professional salesperson & while showing me what I came in to see, I passed by the sectional of my dreams! He was very helpful with the entire process!! Melissa P.

Dayna was absolutely wonderful to work with.

Overall good, could have used a better explanation of protection plan and fees that were added. Here hoping the delivery is A-plus service.

Today while I visited the store, I encountered an Amazing sales associate named Dayna. Thank you for a great experience and fellowship on today. I needed to meet you. Thank you for your words of encouragement. Keep up the great work. I wasn’t having the best day, but you changed my perspective.

The process was super quick and easy! Chase helped me out and made it a seamless experience. The only improvement could be more options or the ability to order online from store.

It was a great experience. Everybody was extremely nice and helpful, Donna took very good care of us big thanks to all and they were all patient while I looked. I want to thank everyone there from Susan Boston.

I worked with Mike Jones and he was very helpful and tried to find one of the two discontinued recliners I bought and only one came in. I was very disappointed and ended up buying two matching recliners at 25% rather than 40% that didn’t match my loveseat but I think they will be fine.

My sales guy was great. My mistake was arranging pickup at your warehouse. What a nightmare. Never again.

Easiest purchase I’ve ever made

My salesman Andrian has always been professional, friendly and polite

Alex is an outstanding sales representative he greeted us as soon as we enter the building. Alex gave us space to walk around and check out the product in the store. We found some bedroom furniture that we loved and is great quality. Alex was amazing!!! When going to this store always ask for Alex he is intelligent and knows his products that he sales to his customers. The manager is sweet also thank you 😊

Not a good experience at all. Found the item I wanted, they agreed to a price match but when it came down to the actual order, it was not the correct piece. I called my sales rep who promptly blamed the error on someone else but said he would update the order. I never heard back from him. I called to cancel the purchase because I do not think this is good customer service so I have no desire to purchase anything from Ashley.

I am disappointed in the service received by the sales person at the alliance location last Friday. I found a tv stand that was perfect, I asked if they could match the price for the same exact piece I found online with NFM. Sure, no problem. Got the paperwork processed and then I realized I did not have the credit card I wanted to use to purchase the piece. The sales people sent me a link to purchase and once I got home I went online to pay. However, when reviewing the purchase I noticed the piece on the invoice was not correct. I called the sales person who promptly blamed the mistake on someone else ‍I was dismayed that he didn't own up to him mistake but whatever...he told me it was too late in the evening to make the update, (it was 7:00pm), I was ok with him telling me he would get back with me the next day. On Saturday around 3:00 in the afternoon I finally called the store because I never heard from the sales person but was directed to a call center advising that the stores do not take calls. Well, that was it for me. I did not feel like my issue would be resolved so I canceled the transaction. On Sunday around 1:00 in the afternoon I get a text from the sales rep telling me he completed the updates to the order and I could proceed to pay for the furniture. He explained that he didn't call or update me yesterday because it was his birthday and he didn't go into work. I replied back that I was disappointed in the service and if he knew he wasn't going to be in the store the next day, he should have said so but he could cancel the order. His response was, ok, order cancelled. Would not recommend and will be hard pressed to shop at this store.

The sales lady was extremely helpful. She was very patient with us and kept showing and explaining the different options to us. I would recommend her and Ashley furniture to my friends any day.

Donna was very helpful in negotiating a fair price for our purchase.

Ordering my son’s furniture was super easy the sales guys were awesome. We were told all the furniture was available and would only take a week for delivery. We were told we should get a 24-48hr notice before delivery well the day before delivery I still hadn’t heard anything so I called(which took forever to get to talk to an actual person) and the guy on the phone then told me it would be delivered the following week. Following week came and same thing I called the day before delivering was supposed to come since I hadn’t heard anything the lady said there was some type of note on the paperwork which she needed to send to the store to get fixed and they would give me a call once the my had a date of delivery. My mother went to the store(she was the one that purchased furniture for my son) they told that since she purchased right before Christmas it looked like a fraud so they hadn’t put the order in and she needed to sign some papers. This time almost 2 weeks went by and was given a new date but my order would now be split into 2 orders and once again once that date came nothing. They called my mom sometime later to try and schedule a delivery date and told us the reason we aren’t getting our delivery is because we aren’t responding to the 24-48hr text and somehow they were texting a wrong number. Which is a bunch of crap since they had been texting both our numbers and if was a wrong number they never stated we weren’t responding to a notification the 4-5 times I talked to someone. I’ve ordered furniture from several other places and my orders all came in the date I was originally given. Trying to talk to an actual person was was the worst it was hard to get through. This was my first and only time I will ever order from Ashley’s.

I will never buy at Ashley ever again. We purchased our living room set on 12/9/23. Picked it up from the warehouse on 12/18/23. We noticed it was damaged and called the guest response team right away. A technician has been out to my house twice and has been unable to complete the repair because he isn't given enough time. Save yourself a headache and shop somewhere else! Customer service is horrible and the staff at the store is unable to help you, you have to deal directly with warranty claims.

My littler brother and I, 16, went in completely normally and as normal customers as we were actually going to look for beds, pillows, and stuff of that nature. Immediately upon entering we received a disgraceful look from one of the workers sitting at the entrance. We shrugged it off and continued walking to the bed section. We were only here for about 2 minutes before being approached by one of the female workers that asked, “are your parents here” to which we responded with no and that I am 16. She then said “ok, let’s go,” while motioning for us to follow her. We didn’t and I explained that we drove here and are just looking for beds. She seemed somewhat satisfied with that answer and left us alone. About 2 minutes later, 2 male workers approached us, one of which we believe was the manager but could’ve just been a regular worker, they then asked if either of us was 18 to which we truthfully responded no. keep in mind we had done nothing that any adult customer wouldn’t have done and we were at least neutral with our replies to the workers and not disrespectful. They then said that we had to leave because of “liability purposes.” I obviously did not believe that but I am currently recovering from a concussion and was not about to fight it. I do understand after some research that you have to be 18 to buy things because of their return policy, but I do believe that they do not have the right to kick us out as we could’ve been looking then proceeded to come back another day with our parents to actually buy it. Overall it was a horrible experience and I will not be returning to buy anything. I also have not re-read this review because of my concussion, but I bet if flows better than some of the essays these employees wrote while in school based off how they acted.

We had a wonderful experience with Mason at Ashley’s today and walked away with a beautiful new couch!

I appreciate your salesman Mike, knew his job snd sold the product, good experience!!

Dayna Chapman was a pleasure to work with on our purchase. She is an asset!

Always fast, friendly and courteous!

Our experience was quick and easy. We already knew what we wanted so it was just a matter of seeing it in person and ordering it. Our representative Matt was able to help us efficiently and get us what we were looking for.

My experience with Ashley Furniture in Alliance was very rough to say the least. I ordered a mattress from here in April or so and I was set to receive it in early June. However, I did not receive it until July. Because of this, I ended up sleeping on the floor of my new apartment for over a month. I was then told that the mattress I ordered would not be available and that I needed to choose a different mattress (ridiculous). Only for the mattress I originally ordered to be delivered. Please do yourself a favor and shop literally anywhere else.

Chase was very helpful in our choice of our sofa and table and answered all of our questions. He wasn’t pushy or persistent just perfect in his sales approach.

Ashley Funiture SUCKS don’t spend you time or money here they won’t take care of there problems!!!!

Nice store and friendly staff that lets you look without being pesky… mostly middle of the road stuff with a few high end pieces mixed in…. Kind of the “Target” of furniture stores.

Alex was great Salesperson , not pushy but readily available and efficient He was informative as well. Can’t wait to get my new leather couch and loveseat in 2 weeks. Might get the additional Recliner if still have space.

Ordered a piece of furniture and was told it would arrive on tuesday 01/09/24. I have since had to contact customer service twice now because the store never informed the distribution center to ship my furniture, we paid of $500. The representative that sold us the furniture provided a number but either ignores my calls or sends me directly to voicemail. Will not be buying from this store again

Poor customer service beginning with salesman, Mason who gave his number and said if there were any issues notify him. (No he never responded) furniture was damaged, returned on 2nd delivery Ashley never showed up. Ray, another sales associate assured me he would have a manager call. After 2 hours decided I’d just resolve situation in person and drove to store. Was not one customer, store was empty however Ray still had not found time to contact a manager or get back with me. They just don’t care about customer service!!! Last purchase with Ashley and I will not recommend to anyone!

Pretty easy process and fast quality service

Do not purchase from this store. They delivered a defective sofa and took over a month to get something done.

First time instore shopper. Experience was amazing! Matt made my husband and I feel comfortable. Answered all our questions very well and went above and beyond to ensure customer satisfaction! We will definitely be returning for future purchases and recommend this store to our family and friends. Keep up the great work!!! Two thumbs up!!!

Very professional and knowledgeable. Matt was not pushy took the time to listen to what we wanted and then directed us to our purchase

Awesome customer service!!

A+ sales and service. Highly recommended.

My fiancé and I have bought 2 different pieces of furniture here and both experiences were great! Both sales men were professional, informative, and personable. We highly recommend going here!

After searching for weeks, we visited Ashley Furniture and Daniel A. found exactly what we needed! Very professional and helpful. Also just a really friendly and likeable guy!

It was great!

Good customer service. Very good quality furniture. Prices are high so wait for a sale then negotiate.

The staff was friendly and very helpful with assisting us with the selection of our purchase.

Bought a Signature Series by Ashley furniture set from NFM. It’s already falling apart after less than 2 years. Can’t get anyone live to talk to me or look at my pictures. Beware!

I received the wrong foot board and have been waiting months for the correct one. I ordered a bed frame with a storage footboard and received one without storage, we have contacted customer service multiple times and they keep making claims and “expediting” the process however it has been over three months and we still don’t have the correct footboard. they refuse to give us a discount or even help us get our footboard. We were told we’d hear back from customer service, the last time we contacted them was a month ago.

We had a great experience with Donna! She has great customer service! She was very knowledgeable with everything. We are very thankful that she saved us money!!!

Alex was a professional salesman. He showed us and was very knowledgeable and helpful.

Poor customer service! Please avoid this store! My sales person was Dayna and she was not knowledgeable. My husband was trying to figure out minimum height differences between two counter stools and she was not understanding what he was asking, nor did she try to find the answer. We made a purchase and they told us pick up 12/31/23 as early as 10 am. We were skeptical because it was New Year’s Eve and a Sunday, and should have known better. We drove 45 minutes to the warehouse and no one was there at 10 am. I called the number provided, no answer. I called this store’s number and the system told me my pick up date was 1/7/24 😡🤬 We went to the store, Dayna was standing at the front door, I told her that I wanted a refund, and she said I have to call customer service. She escorted me to the desk for the number. I asked if they were open and she said “I don’t know” and walked away. I called the number, it said it was after business hours and to call during regular business hours. I waited at the desk to ask if they would answer the call on New Year’s Day, but no one was available as they were all crowded in the office. Those that saw me just looked and kept walking. Very frustrating, horrible experience, have yet to receive a refund, and who knows what that process will be like 🙄 🤦🏻‍♀️

Great experience buying and getting furniture delivered. 100% Satisfied

Daniel was very helpful.

Everyone that I spoke with were very helpful.

Great place and Donna was great helping us. We'll be back.

Had a great experience! We were able to find the perfect couch for a perfect price. The employee who helped us was amazing

Dayna was very easy to work with made the whole experience smooth and enjoyable. thank you so much for all your help again.

Great shopping experience. No pressure and great prices. Would recommend to all who need nice furniture.

Everyone was super nice and professional and felt at ease with selecting and purchasing our new furniture. They had great options to select from.

Fantastic service! Aide was helpful, knowledgeable, and personable. Will definitely come back for our future needs!

Awesome customer service!

There are always several friendly faces waiting at the front to welcome you in and let you know they are there when you need them but they give you space to comfortably shop the store. The lady manager there at the time of my visit was super friendly and helpful. The new guy s approach was just right a real gentleman salesman. He was informative and patient throughout our shopping journey. I've been purchasing from this location 10 years and can confidently say the service is consistently pleasant, product variety and quality only continue to improve. From my family to yours, Thank you Ashley team!

Donna was excellent in handling my time as I was pressed with little time to look and purchase and she took great care of me.

I will never buy at Ashley ever again. We picked up our living room set on Saturday, got home and noticed the sofa was broken and the leather was damaged. We were told we couldn’t get an exchange or a refund. We have to wait a month until the part is shipped and after that schedule a technician for the repair. It’s very unfortunate that we have to deal with all this with Christmas around the corner.

Very good prices, services are great very welcoming

Looks like we are just echoing what everyone else is saying; however, our experience is beyond the sales and delivery experience. Our experience is with the 'white glove' warranty. We have been battling with the warranty company for almost a year to replace a cushion cover due to spillage. It took the warranty company a over a month and 5 canceled appointment to come take a look at the couch, to come determine they couldn't clean it and that they would have the company send out the replacement. Here we are 6+ months later to be told that we will not receive a replacement because they determine that we cleaned it; even after we have told them and the technician documented that it was not cleaned.Ashley's points the finger at the warranty company; when at the end of the it is all a reflection of Ashley's Furniture.DO NOT SHOP AT ASHLEYS!!!

The staff was very friendly and found what I was looking for.

My husband and I had already found the couch we were looking for online so we were ready when we arrived at the store. Mason helped us get the purchase done in record time and headed it super easy.

Fantastic experience. Matt was a rock star... Explained all the ways to create value. Today, about 10 days later, we still don't have our sofas. The original set was too big, it took a couple days to reselect and even though there was a redelivery scheduled for Saturday, they were not able to delivered the belt selected set on that day... Pushed it out another 5 days to Thursday, December 28th. Response has been extremely slow... Don't know if it is due to holidays schedule or what but I am very disappointed as compared to my first day's experience. Lowering the stars from 5 to 3

Salesman did an wonderful job assisting my daughter and I! He was very friendly and helpful!

Mike Jones was awesome!! Will be coming back sometime and hope to work with Mike again.

We got exactly what we wanted Chase was a gem! And the price was really good!

Lack of communication and common sense knowledge at this location is unreal. Make sure your employees are knowledgeable on credit/purchase limitations and rules, especially when it comes to family accounts where the main account holder lives in another state. Clearly, they just want to force people to apply for more credit lines so they can line their pockets. Lost sale, which I'm sure they don't care about as they get some other sucker to ruin their credit during these trying times. The older gentleman who tried explaining it already seemed annoyed, so I matched his energy. I was just here the other week speaking with another salesman who said it would be no problem ordering the couch I was looking at and he was aware of my account as well and the fact that the main account holder was out of state. I also just called the other local Ashley I work with and they stated it should not be an issue to make this purchase. All that is needed is to verify my identity with ID on the account...

The salesman was absolutely very helpful and price matched to get us the best price. When we had the love seat delivered on the original date, the wrong color was loaded. Our delivery men were very nice when they realized they were going to have to reload it. It took 3 more weeks to get the correct love seat. I wish we would have been told it was no longer on stock but the help line didn't tell us that. The last delivery men were super and set the loveseat up and made sure everything was fine before they left.

It was amazing. It was a very a good experience and Alex the guy who helped us was very helpful and patient with us. I looked forward to the next purchase at Ashley’s and pray to get someone as amazing as Alex or Alex if I can get him again.

Easy,smooth and very satisfying.Nallely was knowledgeable and very helpful in our furniture buying process. Highly recommend and would purchase there again.

Great experience, and customer service.

Helpful, quick and easy purchase! Thanks Ashley's!

Great service and fast!

My experience was wonderful! Ask for Dayna. She was kind, warm and very helpful!

They delivered ealier than promised, put everything together threw away the trash. Very happy

superb Customer Service, indeed. Very, very professional with a 5-star attitude. Great experience. Mary Jacqueline Lee/. Retired Department Administrator

Extremely helpful and got just what I wanted at a great price

Dayna was very helpful and polite!

The buying procedure was great, financing is great. Thats the best part. The bad part. Delivery was never received as promised. No communication between store and delivery. Trying to change a pillow is nearly impossible. No customer service after purchase. Once they got your money they want nothing to do with you. I dont recommend Ashley Furniture, these corporate furniture places are the worst.

The buying procedure was great, financing is great. That's the best part. The bad part. Delivery was never received as promised. No communication between the store and delivery. Trying to change a pillow is nearly impossible. No customer service after purchase. Once they get your money they want nothing to do with you. I don't recommend Ashley Furniture, these corporate furniture places are the worst.

I have been having and still having considerable trouble getting someone out here to fix a defect on the furniture.

We bought a new bedroom set a few months ago and Mason was fantastic! Not too pushy as my wife and I circled the giant store multiple times, but always there when we had a question. But where Mason really shined was a few nights ago when we found that our puppy, rightly named Chaos, used our new footboard as a chew toy. Mason quickly found just the footboard and ordered it for us for much less than it would have cost to repair. Thank you Mason for saving my marriage and my puppies future in this house lol!

My table was damage.

The guys were on time, professional and were very informative.

Can not express my disgust in our experience with Ashley furniture. Bought our youngest son a bunk bed in late may/early June. The bottom bed frame broke in several places in late October. When we called to use the manufacturer warranty, we were told their next available date was 12/1/2023. Got a confirmation yesterday 11/30/2023 for between 230 and 530. Sat around the house all afternoon waiting and they never called or showed up. Kids been without his bed for over a month. ***** update****** 12-3-2024 Finally fed up with my kid not being able to use his bed and decided to fix it myself, since they had shipped the needed parts to us. Opened the box to find out they sent the WRONG parts! So, even if they had shown up when they were scheduled, the bed still wouldn't be fixed. I noticed they also over tighten the leg and broke it and tried to fix it with a wood screw. Guess I will pay a personal visit to the store tomorrow.

It was good for me

Customer service was great. They made all the arrangements easy. Did not have to wait long to get all paperwork done. Shopping for furniture and found what we were looking for and great prices.

My experience was a good one? I didn’t feel pressured and my salesman was awesome.

Daniel was very helpful & knowledgeable! Excellent service & prices!!!

Donna gave us great service and wonderful advice. She knows her stuff!

The initial buying experience was great. After the first week we noticed one of the recliners had a hitch and not reclining properly. We were told a new part would be ordered and we’ve been following up for 5 months with no feedback. Changing my 5 star rating to a 2

No pressure Great experience

Horrible! They ordered the wrong chairs and I am now stuck with them.

Good prices, very pleasant professionals.

Matt was fantastic in helping us! We had a great experience with everyone in the store!

We bought a 4000+ dollar Stern and Foster Mattress. The Sales person stated that you had up to a year to change your mind if you wanted to upgrade or return. We wanted to get the more expensive mattres but the manager claimed that we were lied to. There is only a 90 day “comfort guarantee”. I hate being lied to especially if I have spent 10’s of thousands in their store. If you can afford it just go to Haverty‘s and if you can’t, go to Rooms to Go but I definitely not Ashley’s where they’ll say whatever just to get a sale.

Alex was absolutely great and helpful

Helpful and a great sale.

Ashley's customer service is the worst I've ever seen. Do not buy anything here! If there's any issue at all, forget it. They say they have a 30 day return policy but that's a lie. The fine print in the contract says NO RETURNS! It took 3 months for them to fix a defective bar stool.

I would share my experience if I truly had one. As my husband and myself entered the store we were not greeted in any way although there were about 3 reps standing near the entrance. We continued to walk around, test out different sofas, still no type of acknowledgment from anyone. No one inquired as to what we shopping for or bothered to offer assistance. After about 30 minutes we decided to leave. If the store was busy I would normally try to write it off as just that but when we see salespersons just standing and chatting with one another, not making any attempt help, clearly they had made enough money for the day.

Worst place to buy furniture. They don’t care about costumer at all. My sectional sofa came with big, dark stain and I reported the issue same day. I was assured that they will take care of it. Months went by and I am still waiting.

Extremely disappointed in this store. Sales rep blatantly lied to us to convince us to order additional items for a sectional couch. She claimed that it was better to order more and return items that won’t fit. 5 minutes after we got our delivery we called the sales rep to see how we can return a corner wedge of a sectional we did not need and she just said all sales are final after delivery. When calling the manager he said he couldn’t do anything about it and can only give us a number to try. No one helps from that number and they cannot provide me a district manager to discuss this with. Now we are stuck with a brand new corner wedge and it appears the only option they recommend I do with it is to throw it away…

Very bad exp and feeling bad for buying Ashley product

They are a very professional salesman what I really like about them is that they introduce their selves and let you shop around and once in a while they come to see if you need any help.

You'd think these people would be tired of answering these ONE star reviews and reading about everyone's horrific experience. You'd think they'd try and do a little better. I'm going to make it my mission to bring their disgusting, unethical, FRAUDULENT practices to light so they stop taking peoples money delivering wrong, dirty, broken furniture. They're only getting one star because there's no other choices. This place is a total scam, they'll take your money, deliver you the wrong item, deliver you dirty furniture and then tell you "well you have to stay at home and wait for our warranty people to come and they'll decide what's next". Shopping at this store is worse than buying a used car with horrible credit! You know how disgusting those places are, this is about equal. We bought thousands and thousands of dollars worth of brand new furniture, to refurnish our new home. Thankfully, this is the only piece from Ashley. Although our sales person begged and BEGGED us to cancel our other purchases at Living Spaces and order the items through them, hahaha!!! DISGUSTING!! Thankfully, I listened to my husband and didn't! Then you have the nerve to deliver the wrong sectional, completely different than the one on the floor and the little troll of a GM finds it all acceptable. Wrong one, you're not taking my money and forcing me to keep something that I didn't order and that's got black grease stains all over it. My bank will back this dispute because I have ALL my proof!

What a horrible experience. Ordered a twin bed and mattress, was told that the frame purchased required a Twin XL mattress so that's what was ordered. They are the furniture experts after all. Bed was delivered yesterday, no assembly was included so it was assembled today, one day later. The twin xl mattress is too big and does not fit the bed. Went to the store to get an exchange going and was told they can't exchange a mattress that has been delivered and accepted. No help whatsoever, won't admit they did wrong.

Mike Jones was amazing!! I told him what my budge was and not only did he meet it, he has superb customer service and took the time to explain each and every detail. Thanks Mike job well done!!!

Staff was friendly and not pushy. Huge selection of furniture.

Great Job Love the way my salesman executed the perfect plan

Landry was incredibly helpful in assisting my family to find the ideal living room set that perfectly suits our needs.

Friendly service

It was great

Excellent service, cool nice and helpful people I love em all

FRAUDULENT PRACTICES -- AVOID LIKE THE PLAGUE!!!!!1) I purchased a bedroom suite several years ago. When it arrived it was much darker than what was on the showroom and Ashley said the new color is dark and I can't get the lighter color. They would not refund my money, so I had to pick something else that I didn't really like.2) They convinced me to buy their protection package for $269 saying that if I didn't use it then I would get a FULL refund on the price of the protection package. Note that WAS NOT AN END DATE TO THE OFFER. 3) I sold the furniture a couple of years later, and never used the protection package. 4) every time I needed something for my house I would look at Ashley first so that I could use my coupon but they never had anything I wanted.5) Two weeks ago: Finally!! Voilla!! I needed a couple of lamps. So as was my habit, I looked at Ashley first. I went to THE SAME ASHLEY THAT SOLD ME THE PROTECTION PACKAGE. And, to my amazement, they had two lamps that I really liked. When I tried to use my "fully refundable protection package $269" I was told it had expired and was no longer usable. I told them there was no language on the CONTRACT that gave an expiration date. THEY DIDN'T CARE!!!!!! Needless to say I will NEVER shop there again.

Oct 25. 2023 at 4:40 I finished work and went with my wife to the store, the place I chose best to buy some furniture for the living room because we just moved and I found out that it is the worst store we have ever been to, the old lady at the door without education intercedes with us by talking to me about things that do not interest me and asks us for our name to enter the store. After that I let her know that we only want to buy furniture but she continues pedantically making us lose our enthusiasm in being there. There was also a man standing watching how typical security gorilla and another one who would be the manager, I told my wife let's get out of here because I already feel bad and I don't want to leave my money to these idiots, because on the way out they only laughed at me and my wife like yes It was a joke. I recommend not going to that store, they treat them very badly there, they are disrespectful, ignorant, racist.

Worst service ever... we purchased a dining table and other items. We called ahead of time to make sure it was ready and wrap. We get there and all the sales people just gave us a very interrupting look. Like it bother them that we had walk in. We told them the reason why were there and they all acted like they had no clue about the purchase. Finally some guy came out from the back and look up our order and just said to go to the back of the store and that it was ready... surprisingly we go back and guess what, it wasn't even ready!!!! Very bad customer service... never spending our money with Ashley Homestore ever again... Employees please do better that's why y'all are there to help out and be polite!!!!

My husband and I bought an electric recliner. it did not come with the correct power supply. We called customer services when we installed it. They said that they would send the power supply. It arrived on Wednesday. The power supply is still not correct. Customer service is called again. Told a service call would be placed. It will take 48-72 hours for them to be in contact with me me. Called back. I am told that they need pictures and they give me a number to text them to. They gave me the wrong number. I call back and am told that I must email the pictures so I email. Horrible customer service. At this point I just want to return it to the warehouse. Customer service you bought it. It is yours. The recliner in unusable without power. worthless!

The staff is friendly and courteous with my furniture purchases. I know exactly what I wanted to order, they did not try to sell on additional products.

Everyone was awesome and we found exactly what we wanted for an amazing price. 5 stars for sure! Alex was so helpful and the store manager couldn’t have been helping us find what we needed.

Very professional and personable. Very pleased.

Dayna was very friendly and helpful. She got us the best deal available for the sofa set we wanted to get. The furniture selection at the showroom was extensive and we were able to find just the right furniture of a great quality.

I received great service. They matched a price I saw online which was quite a bot cheaper than what the price was in the store. That made me a very happy customer!

Great customer service . Tray was a great representation of the company .

Ordered a beautiful ivory Lindyn three piece sofa from Ashley and had a horrible experience so let me share. My sofa was delivered this morning and I noticed a black streak across the ivory sofa and said something to the two men that brought it to my house which was a service I paid $300 for might I add. I tried to send it back with them but they argued with me and would not take it telling me within 30 minutes or less someone would be calling me to professionally clean it with Ashley furniture. After three hours had passed and no call and having looked under the cushions and further into this situation I noticed the men flipped the cushions over that had more black spots and hand prints on them trying to hide it as well as the inside of the pillows the stuffing was falling out and busted and many more marks on the couch. I called the guest services and they are supposed to be having someone call me back within the week, but this service is ridiculous. A “white glove” delivery service for what?? Maybe you should rename it a black glove service since that’s what you like to do is stain everyone’s furniture and hide it and lie about it so you can argue with the customer and not take it back with you. I have never seen such poor customer service in my life and surprisingly I have used Ashley for years and this is my first time seeing their true colors for myself but I have always heard the horror stories! My recommendation is GO TO NEBRASKA. Extremely disappointed.

The salesman was very knowledgeable and polite. He made us feel very comfortable.

Very professional Help me since I get there with all my needs. And wait on me. That's awesome 👌

It was a great experience. Everyone was friendly. Daniel was excellent to work with.

Highly do not recommend! We were sold the wrong item. I think it was an error on the salesman’s side but when we receive the wrong item and called customer service we were told all sales are final and we got the item that matched our sales ticket. Even though this was not the item we were looking at in store. If you purchase here make sure to cross reference item numbers and all info before paying. You won’t get your money back if it’s wrong.

(Translated by Google) The financing plan is a robbery, do not fall into this trap. We went to buy a mattress and the person who assisted us promised us a financing period that was not the same when closing. DO NOT TAKE THOSE PLANS, it is better to save and Buy things in one payment, these people are not there to help, they are there to take advantage of you not having credit, they are not good people, stay away from them (Original) El plan de financiación es un robo no caigan es esta trampa. fuimos a comprar un colchón y la persona que nos atendió nos prometió unos tiempo de financiamiento que al cerrar no fueron los mismos NO TOMEN ESOS PLANES, mejor ahorren y compren las cosas de un solo pago, esta gente no está para ayudar, están es para aprovecharse que que no tengas crédito, no son buenas personas, aléjate de ellos

Love Ashley Furniture! Very good choices and quality! The sales associates are pleasant and very helpful with the details. Thank you

Matt was very professional and knowledgeable. Very great atmosphere. I am a very happy customer.

Good selection, very helpful

Salesman lied to me Offered me one thing and then added on all kinds of charges and even tagged on $100 on top of asking me to pay cash to third party delivery!! Ridiculous! Manager came to fix. Very shady way of doing business. I ended up with a proper deal but $800 less than what salesman charged me. Makes Ashley appears like a bait and switch shyster biz. I am a good Ashley customer and this experience makes me feel violated. A most disappointing and distressing experience. He seemed so friendly at first and when I was ready to walk out he tried to guilt me by telling me that he stayed behind for me!! What sort of shady training do you give your sales people!

Alex B was excellent!! Very knowledgeable. Listened to my needs and matched mattress options to meet my needs. Very friendly and great sense of humor! Thank you Alex!!

Adrain is great! He will work with you to get the best deal.

We walked into the Ashley Store in North Fort Worth, TX and was immediately greeted by Dayna (salesperson) She knew exactly what we were looking for and within 20 minutes the deal was made and we purchased our Dining table and Living Room Set. She was lovely and very personable. Please give her a Kudos from us... job well done. Hopefully all of your staff is like her! Thank you Dayna!

Chase made my process soooo simple and easy

My family and I had a wonderful experience at Ashley’s. Daniel was very helpful and attentive and we love our new furniture!

Alex B was extremely helpful and patient with me. He answered all questions and made sure I was completely satisfied before making a purchase

Lonnie Contreras was awesome. We had really great experience with him. Great customer service. Will definitely visit the store again when in need of good stuff😊

Bought my table here and I got it delivered to my house and when it got there it came with a stain and a scratch and they sent me to costumer service but they never fixed anything and they offered me money to stay with that table but I payed a lot of money for that table for them to say that all I wanted was a good table that I payed a lot of money for and they sent me that damaged one I will definetly not be back here again ,overall bad company

Dayna with Ashley has followed through and been great! The furniture was delivered with a seam coming apart however they’ve assured us a tech will call within the next couple of days and repair or replace the damaged piece. We love our couch and chair so much we’ve also ordered bar stools.

It was a pleasant experience & Lonnie took care of us! He was a great sales rep, we Will remember him for sure! Thanks for helping us pick out exactly what we were wanting & no pier pressure. Loved this place & will come back! Thanks Lonnie!!

Impressive showroom and sale items easily financed were a plus. Monique, the sales person, was superb. She was very attentive and provided valuable insight on the specials being offered. Her manner was professional and a pleasure. I strongly endorse her. If you have an opportunity to have her advise you in your search, you will not be disappointed.

Ken was efficient and made it work!!! Thanks Ken. My son is going to love his new furniture!!!

I needed a recliner asap. 2 very nice men sold me one after 8 pm and my brother was able to pick it up at the warehouse the following morning at 10:15am.

Very friendly and answered all my questions

Bad experience dont buy from here! I have been waiting for my refund on a warranty i purchase and its been 6 months.

Experience was fast and great. Ordered a couch I saw online and completed the entire transaction virtually. Within two days it was delivered to my front door. Fast, friendly, and convenient service.

Great customer service

Mike took the time to show us all of our options and get the best price for us.

Made a stressful task easy and fun Would deal with her again great service

Great experience with the sales team at Alliance. We got the financing, discounts and everything we needed to complete our kitchen experience.

Dayna was AMAZING! So helpful and friendly and worked with us on what we could do without being pushy or judgmental. The perfect shopping experience for us.

Matt was awesome & very patient with us while we made our decision. The purchase process was so easy. Thanks Matt

Do not buy from this place! All they do is pass the buck. I submitted a warranty claim I've been trying to get fulfilled for two years over something simple... Zero help from them! They took my $4000 for the couches though.

Great customer service, team was willing to work with us on pricing and applied no pressure to buy.

Everything went great! Dayna was wonderful to work with! Thanks

Austin was super helpful on my initial phone call. He was patient as we worked through the pieces that I was inquiring about. He was also extremely helpful when it came to explaining the payment process as well the pick up process for my items. Would definitely recommend!

Daniel, the young mam that assisted with my purchase was amazing. This young man was kind, considerate, attentive, showed Integrity and a blessing. Please ask for Daniel Ayala, if you decide to make a purchase, he showed the old time way of good customer service. I normally do not give reviews because I am not into technology or going out putting in reviews, however, this young man deserves 10 stars, truly this was no coincidence! God is so good! We want to have a good experience when furniture or any shopping.

Austin was informative made relevant suggestions and got the best deal possible 😁

Mike was very helpful and knowledgeable also was able to enjoy time talking to him.

Tried to sell us $6000 mattress when we were just looking for a bed

(Translated by Google) I love Daniel's attention to Ashley, I'm sure I made a good choice in what I was looking for. Thank you (Original) Me encántenla atención de Daniel en Ashley, estoy segura que hice una buena elección en lo que buscaba. Gracias

We had the best experience at the Ashley’s furniture store today in Alliance! We came in and looked through everything and we’re almost done when the sweetest sales lady named Dayna Chapman came over and asked if we needed anything and helped us with our questions. She was so efficient, friendly, knowledgeable about the whole process, and overall extremely helpful. She was not pushy with us at all, which we really appreciated. We will definitely be back!

Adrian Rivera was really helpful. You made picking out the furniture so much easier, thank you

Buyer Be AWARE of this north forth worth alliance location. If I could give a negative 0 rating, I would. This was the most horrible customer experience I have had in a very long time from management to sales. I paid for an adjustable base and mattress along with several other pieces of furniture only to find out upon calling to confirm delivery that my adjustable base and mattress were canceled. After going into the store I learned from a sales person and Asst Manager (I will leave out names for now) that both were sold to another customer. The sales person went on to even disclose that he sold both to 2 other customers and how he even sold a higher mattress to one of the customers for over $3000. I trusted them to do the right thing as they said and provide me with an adjustable base that matched the amenities of the original I paid for even though I was now forced to pay more for the same mattress that was sold. Not the case at all! They delivered a basic base far from what was agreed upon that matched the one they sold to 2 other customers. When I reached out to tell them they delivered the wrong one, Nothing. No return calls. I went back into the store and explained and was told by the Asst Mgr that it would be fixed, he apologized even had the sales person to take me to choose the correct one.Guess what, that was over 2 weeks ago and Again, crickets. I have called several times to get an update and have been told by the manager he would call back in 10 mins and he has yet to call. The same asst manager placed me on hold for over 20 mins and never called back. When I call to get update everyone is either "off or busy" with no return calls. All this begin over a month ago, July 28. When I call the customer service 866 number I was told that that the store has to put in a ticket to update for the exchange and unbelievably their are no notes of this. There is also a part 2 of someone in the store cancelling the delivery of my other pieces furniture which I will discuss in a separate post.I have now escalated this issue again and hopefully can get this resolved. I will post outcome. I will not recommend anyone to shop at this location. There business sales practices are questionable from my experience. They lack customer service. Now that I remember, I believe the only reason they agreed to fix the issue that day was because a Regional Manager was there that day and both explained how they felt they had to be i their P's and Qi's. Customer service is not hard. One of the best business practices is to do right by your customers,it will bring you more business. Also, right your mistakes the best you can. Avoidance doesn't make it disappear. This experience has lead me to believe that this particular store lacks integrity. I can't say this for all the staff but, only the ones I've dealt with and in my opinion, how can it when the leadership team here sets such low standards. Because of this, I will never shop here again nor will I recommend anyone to.

Adrian was great!! Such a help with out being overbearing.

Dayna was an absolute gem to work with. She was very patient with us. Great experience.

Ms Dayna was sweet and helpful

Very nice experience

Great Customer Service! Our salesman, Mike was Awesome! He allowed my husband and I long enough to browse the selections, then he approached us at the perfect time for us to ask questions. We came in to buy a bed but ended up buying an additional item because of his salesmanship. We will come back to Ashley's when we need furniture in the future!

Revised review. My previous four-star review is based on a decade of purchases and experiences. You are only as good as your last encounter, which in this case is zero stars but Google does not allow that for some reason.... Still trying to figure that one out. We walked into the store, typical hounding by sales people trying to claim you as you walk in the door. The whole process of the sale is newer to me. First time that the salesperson pretty much took care of everything via their laptop. There really is no more checkout center therefore you really don't feel like you're going through the process of buying a car like it felt like on last purchases. Mine are glitches, this process was good. Our salesperson was nice. This is where things take a dramatic tailspin. On the day of delivery, which was actually rather quick (now I think I know why), I paid $170 for white glove delivery which was essentially taking the wrap off of four chairs that were already assembled and sliding them across the floor. Then taking a table, which was completely assembled aside for four table legs which took about 30 seconds to put on. They were out in less than 5 minutes. Did not see that every single chair had a defect in the legs that left them wobbly and uneven. One person saw this and did nothing about it. We called, they were going to send someone out and were going to send a chair leg kit, whatever that was. So this firm hired by Ashley to make their imperfect furniture perfect involves a robo scheduler, not a real person. We had something scheduled for 3 days out. On that day, they called to reschedule. They did that five more times. We accepted every single time we were given. Then on the 6th reschedule, it was the one time in the entire week that we were not able to be there and they just canceled everything out right. I called Ashley furniture to complain and reschedule. My sentiments fell on partially deaf ears. I did at least get something rescheduled, and someone is supposedly coming out in 3 days (mind you at the time I I'm updating this review it is now a month since we purchased and received this defective product). However, when I informed the rep that I was not going to pay $170 for sloppy delivery I was told that the manager from the store would have to call me, which of course still to this day has not happened. So, I just hope that we don't have the same dog chasing its tail experience when they call us to reschedule six more times in 3 days. If that does happen, this furniture will be loaded up and dropped off at the front door!!!

We visited Alliance Town Center to buy an Executive Desk, Daniel helped us. Daniel was extremely knowledgeable about the products on the sales floor, very professional, kind and treated us with the utmost respect. We bought the desk and will be having it delivered in only three days. We are very satisfied. If you plan on visiting Alliance Town Center, Ashley Store, I highly recommend you ask for Daniel, very good salesperson, you will be glad you did.

Adrian was awesome

Customer service was excellent! Great experience with selection of furniture needed. Nali was very personable!

Great service and very helpful with any questions I had!👌🏽

Great experience at Ashley Alliance

Went in today to look, ended up purchasing. Ken was knowledgeable, professional and did not pressure us at all. Definitely recommend him and this location.

Daniel our sales man was awesome!!!! Very courteous and not pushy at all.

Is this a joke? Been trying to get a chair repaired/replaced since March, this is August. Don’t walk, run for any purchases from Ashley Furniture!!!

In the past Ashley’s has been very quick to see if I needed help. Today the guys were either playing around on their phones or in a group chatting with each other. Finally after about 20-30 minutes a very nice sales person named Ken came up to us to see if we needed help.

The experience with this store has been the worst I’ve ever experienced with any furniture retailer I’ve ever worked with. I would say contact rent a center( if they still exist) before dare heading into this store. The customer service from the store and even corporate is disgusting. Alex the floor manager and Austin the sales guy are pure liars. My wife and I gave them multiple chances before finally just giving up. It’s sad to know how they treat people ready to spend money with them. We have our living room, dining room and two bedrooms that we were looking to refurnish with them and there’s not a chance in hell I would ever move forward with that. If you’re looking for furniture go to rooms to go in the same parking lot! They are friendly, honest, helpful and work with you to find your dream couch even if you walk in 20 minutes before they close! At Ashley’s they run from business. Such lazy people there. You walk in and they are just laid around on furniture like it’s a lounge. That should have been our first red flag to run! Nobody is willing to help(actually help) not just lie about it to get you moving on. Just know this place isn’t worth it!

Adrian was helpful and very pleasant to work with.

Very nice and patient. Kept us informed. Mason was great!

When I tell you run the other way! The customer service is HORRIBLE here. I work off surveys and would never want to leave someone a bad review but I have had enough. Everyone there lies about when your salesperson day off is or when managers are off just so they don’t call you back. Furniture arrived damage so we didn’t accept the delivery. Since then it has been PURE CHAOS. Telling us we will get new pieces then we will have to take a partial delivery because one piece is in Houston. To never delivering the partial delivery and now we can’t get a straight answer from anyone. Nobody there cares to help or has any actual customer service. Our salesperson Austin started great and at this point he’s pretty good at hide and seek cause we can’t get help from that boy to save our lives. The sales manager Alex is just as bad! Nothing but lies from him since he had to jump in. They do not care at all about your experience being good. Just selling you some furniture and pushing you out the door. Now it’s even a struggle to cancel the order. Nothing but lies! I will never even look their way ever again and I’ll be sure to stop every friend and family member from ever walking in their front doors.

Found several items online, came to touch, feel and measure. Ended up buying entire home staples for 3 rooms. Thrilled with selections and customer service. Loved Mason, salesrep was fabulous!

Okay so the first thing was that we were nearly run off the road in an extremely terrifying incident on our way there. Upon entering, my husband and I basically collapsed on the display closest to the door. Hope was our sales person and she was amazing. She did everything in her power to make sure that we were comfortable and calm before we even began talking about furniture or anything like that. I was like mid panic attack and she really helped pull me back to center. I will forever be grateful. Hope was AMAZING

Great experience all the way!! Will be our first choice of furniture store next time around.

Tyler was an excellent sales person. He helped us. We were able to get exactly what we were looking for and have it delivered in a very timely manner. Looking forward to the delivery of our new furniture in just 48 hours from now. This is our second time selling our house with Ashley‘s furniture. We sold our first house that we bought 17 years ago with Ashley’s and we’re starting to do the same with this house that we just purchased. If you’re looking for a reputable company look no further.

Have problem with having to make second trip to pick up at warehouse! Why is it the customer has to pay THIS extra cost! The warehouse can have one to store in minutes!

Ashley has amazing quality furniture and such a wide selection. Lonnie is incredible and really helped us get the perfect mattress and bedroom set. I can’t wait to sleep in our new bed. Thank you Lonnie!!!

My husband and had a great experience and with the help of Mike Jones! He is a nice and knowledgeable salesman. Very warm and personable and helped us pick a couch we love! Would definitely come back again!!

Tyler was a huge help to us. We got our new living room set. Can’t wait until it gets here.

Mike jones was great. Went out of his way to help load and move the furniture.

He made us feel at home

We haven't received the delivery yet but we are expecting in 2 days thanks to the awesome sales agent, Mike Jones. He was very y helpful, informative, personable, and when we told him what we were looking for he immediately showed us many choices. Thank you again! Just know Ashley has several choices and also it is better to go in person than online. They have better choices and the ones online more than likely come from the West coast stores and not Texas! Stop by here! You won't be disappointed!

Lonnie took great care of my furniture needs on the first visit. He made it easy, answered my questions, and in a professional manner. I will definitely visit them again and highly recommend!

At first my husband and I were VERY disappointed. We knew exactly what we wanted so we swung by after church and made our way to our desired item. Upon walking in my husband noticed a manager nodding at another worker, motioning to approach us. This wouldn’t have been a big deal if she would have left us alone after our first interaction. However, she continued to follow us around the store. It made us feel uncomfortable and honestly if it wasn’t for Hope, we would have left and bought somewhere else. But, Hope noticed us and was the kindest, most personable worker and made the transaction not only easy but enjoyable. She is truly a gem! Very thankful for her and believe she deserves to be the trainer of all people on the floor. I bet if everyone was as pleasant and warm as she was, they would sell out of inventory. Thank you Hope, we loved meeting you!

The experience was awesome! Nice customer service from beginning to the end. Beautiful set up. I would always recommend to anyone who needs their service! Thanks to everyone who attended to us at Ashley’s store! Keep up the good job!

We enjoyed purchasing out new couch, Adrian was really nice to us and understood our circumstances, they found us a solution and negotiate with us. Thank you so much again!

Great place 👌

The lady was so helpful and she helped with all the details including my payment and delivery

Went to the store and spent nearly $10,000 on furniture. We told the sales rep, Matt L. that we were doing our best to match the coffee table and end tables with our current furniture. We asked, "If it doesn't match, can we return it? Haverty's has a 3-day return policy. Do we have the same with you? He said, "that shouldn't be a problem." My wife and I both heard him say that. We get the furniture and it doesn't match. So, we call Ashley's and get no help. The local manager said he would throw the furniture in the trash if we brought it back, the sales rep denies saying what he did, and customer service is no help. I will never buy another piece of furniture from this company, even if it's only out of principle. There is no integrity there if their sales reps are lying about having a return policy when they don't and if their company will not back up what was said to make the sale. If I were you, I would look elsewhere for better quality furniture and a place where the employees have integrity. Update: I followed up with the text and email as you requested. Still haven't heard anything several days later. Very disappointing. Found poor workmanship on the back of my sofa and they won't even respond. EVERYONE HAS GHOSTED ME AND I WANT RUDE NOR DID I USE POOR LANGUAGE. AVOID THIS STORE AT ALL COSTS. GO TO HAVERTY'S. IT'S WORTH THE EXTRA INVESTMENT. Update 8/14/23 I finally got a refund and they picked up the furniture. Someone from the home office was very understanding and polite. I appreciate that she went out of her way to help me. While I am not going to modify the first part of this review, the second part is positive. I'm adjusting my overall rating to three stars because of the home office communication.

The furniture was nice, but the salesperson promised delivery for us on the following week on the day we needed it and the warehouse refused to meet that date. The delivery didn’t actually happen until almost a week after that. No one at the warehouse was interested in fulfilling the salesperson’s promise, even when the salesperson contacted them directly on our behalf. I asked to speak to a manager about getting the delivery as promised and was told the manager would call me the next day…of course, no one called. So, our furniture delivery was embarrassingly late. I’ll never shop there again. I don’t want to do business with people do business that way. :(

Ken was great , very helpful , knowledgeable , and courteous . Did not hound us which was much appreciated .

Alex B. Is a great salesman. He’s helped us multiple time. Next time your in look him up.

Everyone was very nice, Adrian was knowledgeable with regards to the merchandise and helpful.

Sales rep was distracted at times and was talking dollars and a sell than attributes of product. Very pleased with the product.

No one approached me to see if I needed help or anything. Actually went in to get help for a recliner I had bought another time. But didn't know where the main desk is at to get help. Plus I'm somewhat handicapped and had someone approached me then I wouldn't have wasted time trying to find someone. Finally found the desk and eventually got help.

Ken was great. The entire process was seamless and pleasant. We’ll be back.

We had an Amazing experience today at Ashley’s in Alliance. Daniel Ayala took very good care of us and we got what we wanted and more. He is a 5 star employee!

Daniel Ayala got us in and out. We we’re very satisfied and will go back to him anytime we want to buy anymore furniture. Thank you sir.

Thankful for Alex who was happy to help assist us in purchasing our daughters first big girl bed!

Ashley’s representative Adrian took good care of me with rebates and the ongoing promotions and sales, made it easy for me to walk out the store with a awesome purchase.

Mike was great! Helped us get all the pieces we needed and made suggestions without being pushy. Furniture arrived today, delivery and set up was fast, and it came right when they said it would. I love my new room! Thank you Mike!

Dayna is great she is the only one walking around with a smile and a positive attitude everyone else walk around with a frown and without a smile and not greeting anyone. Dayna is great

Thank you Maria for helping me. She was very helpful, kind, and professional. Appreciate everything.

They were ultra friendly & knowledgeable.

In the Store i had a Great Experience, But After that there customer Support was Horrible !!! they couldn't answer their phone, tried Texting as they said to do, they wouldn't get me to anyone, called a Third number and no response.

Great Service! Alex and Maria were very helpful and patient with us! Maria answered all of our questions, gave us great tips and helped us efficiently with our order. Def. would come back to this location.

We went in looking for a dinning room table. Asked for difference in pricing with payments, different furniture pieces and adding and changing different prices to the set with no feelings of rushing or like it was a hassle. Thanks Dayna Chapman for helping my family out and leaving with a Kitchen table set!

Matt was awesome to work with.

Alex and Dayna are awesome! They did a great job helping me out and were super kind/patient with me the entire time!

daniel is super awesome!! got a whole room set up thanks to his customer service!

Sales person was great… I was looking at my statement and noticed that $500 was added for “protection plan” and a $250 delivery charge. If I did hear the price on either of them… I would not have done either. We may be returning to the store tonight and declining the purchase.

After a long search for a new set of couches, we finally found what would work best for us with the help of Daniel A. He truly helped the experience go much smoother and truly was patient with us. Daniel helped us throughout the whole process and even helped by moving around sectionals and tables to see what best fit our living area. To top it off we even found a bedroom set for our son. The best news is they had everything in stock and we would not need to wait months before getting our new furniture like at some other stores. Thanks Daniel and Ashley’s! Y’all did not disappoint!

Horrible horrible awful terrible bad experience. If I could leave 0 stars I would. WARNING If you want to get taken advantage of and scammed then this is the place for you! Not only did the staff lie about applying the current discount that was going on but he had the nerve to argue with me about it after I looked up my $2000 worth of furniture online and it was cheaper than what I paid in store that was supposedly 10% off for not getting it online. Oh yeah if you don't want it delivered and want to pick up from distribution center BEST OF LUCK because they don't answer their phone ever and you can't find their hours anywhere ! The system went down supposedly so I paid in full no payment plan $2000 for a single piece of paper. They said they'd deliver for free for the inconvenience and 3 weeks pass by still no furniture! My refund took even longer to receive. First time buying expensive furniture for my first apartment and I will never forget the disrespect, frustration, and feeling like I didnt matter.

Staff was friendly and answered all questions. I’ve purchased furniture for two homes at Ashley and never been disappointed.

My wife and I were looking for a dining room set, We worked with Tyler and found exactly what we were looking for.

All was good good service

Everyone was amazing!

I want that bed please Because I have chosen that bed but I didn’t pay because your service down

I had a great experience. Daniel patiently answered all of my questions and helped me find the right furniture and mattress for me!

Dayna was the absolute best! Thank you for your time, effort and help picking the best piece for me! You stand out above the rest!! Thank you Dayna, you were awesome!!!

Very favorable experience. Found the bed and mattress I was looking for with excellent service.

The ease of simply talking and explaining what you are getting into as far as what you choose is spot on.

Junk

Excellent Sofa and Amazing Service by Adrian! Rating: ⭐️⭐️⭐️⭐️⭐️ I recently purchased a fantastic sofa from Ashley Furniture's Lyndeboro collection, and I am absolutely thrilled with my purchase! The service provided by Adrian, the sales rep, made the entire experience easy and stress free. Adrian was incredibly friendly and helpful throughout the process. He showed me different collections and took the time to understand my needs and preferences. He had excellent knowledge about the Lyndeboro collection and provided valuable insights, making it easier for me to make a decision. The Lyndeboro sofa exceeded my expectations. It has a stylish and modern design that perfectly complements my living room. The quality craftsmanship is evident in every detail, and the sofa offers exceptional comfort for both myself and my guests. Adrian's customer service was outstanding. His professionalism and friendly approach made me feel valued as a customer. I highly recommend the Lyndeboro collection and Adrian's assistance to anyone looking for high-quality furniture. The combination of a great sofa and excellent service from Adrian has made me a loyal customer of Ahsley Furniture.

This by far is worst store I have ever encountered. The customer service was disappointing and unprofessional. They also go through new management every month. We had a manager make promises to us about our purchase and when we had issues with our order they wouldn’t honor their promise. They lied just to take advantage and I advise anyone looking for furniture to look anywhere else but here. It is not worth the hardship these people will put you through.

It was more than amazing Daniel is more than amazing too

Adrian did a great job and was very helpful

Adrian was very helpful and patient as we selected furniture for our living room. It was a great experience and plan to use Ashley’s again in the future.

Michael J. provided us with great customer service. Especially when we all realized that what was listed as the description and sku number did not match what was actually packaged as a grouping. He immediately got it corrected in no time!

The store itself was terrific however customer service is horrible! 🥲I purchased a beautiful bedroom set back in Feb of this year. Its the entire bed, dresser, 2 nightstands, a vanity and stool. The day it was delivered I told the men who set it up that there were dents in the headboard, a CHUNK missing out of the footboard and then I saw the vanity. Totally put together BACKWARDS! The stool that goes underneath it was about 3-4 feet away from it. I told them the legs were on backwards. They assured me that they were not. I then asked them how I was supposed to put the stool underneath it? There's a wooden bar that goes across the two legs they had put in front and none between the back two legs. I said they put the legs on backwards. They said - it's the only way it would go together. It was a "manufacturer error" and that I needed to call them and have it replaced. I immediately sent in photos along with everything that was wrong and all that had transpired that same day - actually same hour! One week later around 11pm the bed totally fell to the floor while my husband and I were asleep. There were only 3 small pieces of wood holding my bed up and one of the screws wasn't even long enough to connect to the 2nd piece of wood. Nor were there any legs under it for support Skip forward to today, May 31st, over THREE MONTHS LATER - I have now taken off work 4 days to have my furniture fixed. Day 1 - they didn't come with the entire bed. Day 2 - they called that day and said it was damaged in transit so had to reschedule. Day 3 - AGAIN, they didn't come with the entire bed. They said they were not told to bring the side rails. I showed them ONCE AGAIN, the inside of them had been ripped apart as the screws pulled out and the bed fell. Day 4 - arriving between 9:15-12:15 - I received a text message at 9:14 am saying they will arrive in approximately 30 minutes. At 1:00 I left my house - very upset....again! at 1:08 my Ring went off that someone was at my door. I told them too late! I had to get to work. So...what to do? By the way, this furniture is silver, has beaded drawer fronts and rhinestone handles. This was my perfect bedroom set! I wanted to make sure it lasts forever so I called Keller Glass & Mirror and had them specifically cut me 4 pieces of glass back in Feb once my furniture had arrived. They had to come out and measure and make a pattern of the mirror cutouts as well as the corners. A week later, they installed it and my bedroom is gorgeous! But I still have a BROKEN bed with dents and a chunk missing! At this point, I've made calls - many calls. Today I spoke with "Joe" for about 12 minutes and was placed on hold. He was going to see if they would discount the bed as I am NOT taking off for this again. At 15 minutes, I was disconnected. He had asked if the number I was calling on was the same as on my account and I had said yes. But nope! He did not return the call. I then called him back, only to find out you cannot contact a "specific person". I let her know that she did NOT want to be the one to speak to me. Ask Joe! He already did! He had about 12 full minutes of my story, disappointment in their customer service (which by the way - if you call customer service phone line, it tells you to call the store you purchased from - so it's just a GIANT CIRCLE of Crap!) The lady, Carla had me start all over AGAIN! She put me on hold to see how much they could compensate the bed for if I dropped it. She came back saying $262. I said NO! Come get my furniture! I told her I wanted to speak to her superior. She said that wasn't possible - and couldn't give me a phone number. I said then put me on 3 way or tell her to get on this line. I was then put on hold after exactly 24 minutes and 34 seconds of conversation. So I stayed on hold for 20 minutes and hung up. It was now 1:11 EXACTLY 5 minutes later, I received a text message saying "Great, you're all set. We'll see you on 06/01/23. I'll let you know when the driver is about to head over." It came through TWICE. I answered back NO. I'm returning my products. Ashley Home Furniture - you guys are a total disappointment! I will never purchase anything from your company again.

I needed everything and by a super quick date and they made it happen 💜 fun and easy experience

I'm giving only 1 star because you can't post a minus star. I purchased a beautiful bedroom set back in Feb of this year. Its the entire bed, dresser, 2 nightstands, a vanity and stool.The day it was delivered I told the men who set it up that there were dents in the headboard, a CHUNK missing out of the footboard and then I saw the vanity. Totally put together BACKWARDS! The stool that goes underneath it was about 3-4 feet away from it. I told them the legs were on backwards. They assured me that they were not. I then asked them how I was supposed to put the stool underneath it? There's a wooden bar that goes across the two legs they had put in front and none between the back two legs. I said they put the legs on backwards. They said - it's the only way it would go together. It was a "manufacturer error" and that I needed to call them and have it replaced.I immediately sent in photos along with everything that was wrong and all that had transpired that same day - actually same hour!One week later around 11pm the bed totally fell to the floor while my husband and I were asleep. There were only 3 small pieces of wood holding my bed up and one of the screws wasn't even long enough to connect to the 2nd piece of wood. Nor were there any legs under it for supportSkip forward to today, May 31st, over THREE MONTHS LATER -I have now taken off work 4 days to have my furniture fixed.Day 1 - they didn't come with the entire bed.Day 2 - they called that day and said it was damaged in transit so had to reschedule.Day 3 - AGAIN, they didn't come with the entire bed. They said they were not told to bring the side rails. I showed them ONCE AGAIN, the inside of them had been ripped apart as the screws pulled out and the bed fell. Day 4 - arriving between 9:15-12:15 - I received a text message at 9:14 am saying they will arrive in approximately 30 minutes.At 1:00 I left my house - very upset....again!at 1:08 my Ring went off that someone was at my door. I told them too late! I had to get to work.So...what to do?By the way, this furniture is silver, has beaded drawer fronts and rhinestone handles. This was my perfect bedroom set! I wanted to make sure it lasts forever so I called Keller Glass & Mirror and had them specifically cut me 4 pieces of glass back in Feb once my furniture had arrived. They had to come out and measure and make a pattern of the mirror cutouts as well as the corners. A week later, they installed it and my bedroom is gorgeous! But I still have a BROKEN bed with dents and a chunk missing!At this point, I've made calls - many calls. Today I spoke with "Joe" for about 12 minutes and was placed on hold. He was going to see if they would discount the bed as I am NOT taking off for this again. At 15 minutes, I was disconnected. He had asked if the number I was calling on was the same as on my account and I had said yes. But nope! He did not return the call.I then called him back, only to find out you cannot contact a "specific person". I let her know that she did NOT want to be the one to speak to me. Ask Joe! He already did! He had about 12 full minutes of my story, disappointment in their customer service (which by the way - if you call customer service phone line, it tells you to call the store you purchased from - so it's just a GIANT CIRCLE of Crap!) The lady, Carla had me start all over AGAIN! She put me on hold to see how much they could compensate the bed for if I dropped it. She came back saying $262. I said NO! Come get my furniture! I told her I wanted to speak to her superior. She said that wasn't possible - and couldn't give me a phone number. I said then put me on 3 way or tell her to get on this line. I was then put on hold after exactly 24 minutes and 34 seconds of conversation. So I stayed on hold for 20 minutes and hung up. It was now 1:11EXACTLY 5 minutes later, I received a text message saying"Great, you're all set. We'll see you on 06/01/23. I'll let you know when the driver is about to head over."It came t

Franchise location had a “Memorial Day Sale”. Went in for the prices we saw online and when we called they were offering 25% off any order over $4,000. Picked out furniture but noticed the chairs we originally came for were $220 difference each from the online price. Still bought over $4,000 but felt weird about the price the next morning and realized that the dresser we bought was a $400 difference and the sofa and loveseat were also a $300 difference. So the franchise store jacked up the prices for the “Memorials Day Sale”. Which seems very un-American thing to do on a day to remember our fallen heroes. I will not be giving our business to Ashley’s.

Everything went well. Initially the night stand was dropped off like a FedEx package, minimal damage. Took a star away for tha

I was immediately greeted by Ms. Nallely. I told her what I was looking for and she took it from there. I'm on a cane so I was super slow in moving but she stayed with me all the way. She knew exactly what I wanted! She's knowledgeable in what your store has to offer. I will recommend family and friends to seek Ms. Nallely out if and when they are looking to buy furniture!

Great service from Mason

Walked in looking for a living room set and was greeted by Tyler. He did an amazing job showing us around. We settled on a set of recliners that come with a massage feature. Love my new sofa.

(Translated by Google) Nallely was very kind :) (Original) Nallely fue muy amable :)

Maria was wonderful. She was very personable and directed me to what I was looking for. She was very clear with my options and was able to adjust my delivery to what worked with my moving schedule. I had a bad experience with Ashley Furniture before but after meeting Maria I look forward to shopping there again.

Excellent service and excellent delivery guys. Very respectful!

Tommy was a Great Salesman!!! Answered all our questions and left us alone when we wanted to look around. Then once we decided on something, he was Great at answering questions and getting everything set up, included Delivery.

My service was good. The person I spoke to was polite and communicative.

Great experience with the sales representative Matt. He was kind to me and my wife. Catered to what we ask for and then some. Saw I had back pains and inquired about it. Told him we need a new mattress but we were not ready to purchase one yet. Insisted on us just trying one. The 3rd try, we ended up buying one we loved. Thank you

Dont come here They told me first no penalty for canceling then i went there they told me 10% penalty which is alarming and start asking me why i wanted to cancel , first if all who gave your authority to ask me why i wanted to cancel?

Mason was great and made the whole process of buying a new couch effortless

Great experience. Adrian was an incredible salesman. Have plenty of space but was always close enough to answer all my questions. Got an amazing deal on the master bedroom suite and got the incredible Temperpedic with the newest adjustable base. So excited. Can’t wait for delivery!

I purchased a tv console with fireplace from this location and paid $2235 for it. They delivered and installed the piece. They said I have 72 hours to call and report any issues. After they left I noticed the fireplace does not fuction correctly. I called customer service and they said a technician will come out and take a look to see what happen. 2 weeks past by and didnt hear anything from them which I had to called them again and they said my case is still open they just dont have anyone to work on it yet. Another 2 weeks went by and I got a text from them and said that their techs are not qualified to service the fireplace and that they will closed out my service request. So I paid for an item that delivered to me malfuntion and they dont want to do anything about it. As a consumer I have to take the loss is not right!

According to price tag in store I was getting half off. After the sale I checked company website and it was 100’s less online. Not good business.

Tyler was great and super helpful! we had a very relaxed shopping experience and didn't feel pressured :)

I searched online for a piece of furniture sold by Ashley. My search showed that this store had stock along with Grapevine, and the price was $389. When I clicked on the item, the price jumped to $429. I tried the live chat to inquire about this, along with a Screenshots, and I was told that I was looking at an old search. I pulled it up five minutes before hand. Is that considered old? When I questioned it, I was told that she was busy helping someone else, and I was being transferred. The next person, Tammy, wasn't any more help. She basically said 429 is the best I can do, and seemed kind of rude and disinterested in my questions. Then she said I was probably looking at someone else's advertisement, not theirs. How strange that a store would advertise and then add someone else's link. The price is clearly from Ashley, so this is false advertising.

Five years ago I spent over $20,000 in this store and today I went there to buy some more furniture and I earned protection plan from my old furniture for about 1000 bucks they told me today I cannot use my credit with any promotions and they was very rude especially the manager in the store I don’t recommend this store to nobody

I am a 77 year-old veteran with cancer. On 4/7/2023 I went to Ashley's and spoke with the salesman, Adrian about my needs. I purchased a matching TV Console, an Accent Console and End Table. I also purchased one piece of wall art. Not once was I ever told it would come in boxes and I would have to put the furniture together, but that is how it was delivered. The delivery guys simply stacked the three very large boxes in the middle of my living room and left. My wife was home and asked about it, but they did not know anything. I called and spoke with Alex, who is suppose to be a manager. He said he would get a third party to put it together and deduct the price off my credit card. He said, 'I will make a call and get right back with you.' That never happened. After waiting a few days I had to hire someone to put the furniture together. I sent a text to the sales man Adrian and asked him to please have Alex to deduct the cost of me having to get someone to put it together. Two days later I never heard back from either of them, so I sent another text to Adrian asking about the refund. He said, "Alex said they cannot give me a refund now because I did not use their team." These two men, along with this store location are an insult to my intelligence and to the general public. I was never even given a "signed" copy of my agreement, but an "unsigned" copy. I told Alex I had cancer, taking chemo, was getting ready for hernia surgery - obviously, neither of them had any concern about my problem. Glad I didn't have them next to me in combat. If this had happened on my watch, I would have been over there personally putting this furniture together. Also, watch out for their tricky reduction on furniture on paper so they can add their furniture insurance. One more note, this furniture is as cheap of quality as I have ever found. Several screws and pieces would not fit properly due to poor craftmanship. Stay far away from this store!!!

I bought a lot of furniture from the store is about $21,000 in one day five years agoToday I went there to buy living room set, and I was trying to use my protection plan for my old furniture because I don't use it and they told me if I use that they would not give me the memorial day discount My protection plan around $4000 and they said if I use this money I will be a regular price for anything in the store with no discount whatsoever. Plus I want to talk to the manager and he was very rude and he come up with some rules you snooze you lose and you cannot use this coupon with any other promotion, which is the money I earned it's not a coupon is the money I paid for protections to my furniture but I don't use it in the past five years The manager was very rude, I think they want you to buy furniture but when you come back to buy some more and use your protection plan money they rather get rid of you instead of giving you what you deserve, thank you

Good collection, different price levels. Quality is not optimal, support is not the best, but the worst thing is that sales associates will fool you, check the model code on the website and compare it to the quote/receipt before you buy. I’m not kidding, they’re dishonest like that!

Super easy and simple process. Matt made sure everything went smoothly.

Excellent experience. Didn’t feel pressure from floor vendors and when finally decided to ask questions they were available.

The team at Ashley Furniture--Alliance were great with top notch service. I will definitely be returning.

DO NOT BUY FROM THIS STORE. Purchased a couch and extended warranty in October 2022. Couch was delivered broken. Filed a claim. It has been 6 months and the couch is still broken. We have contacted Ashley more than a dozen times. Each customer service rep has ordered us the wrong part. Reached out to Ashley on social media and they put In touch with a customer service specialist. They ordered the wrong part as well. As of April we have have been ghosted by that customer service rep. As of May 2022 couch is still broken and do not expect it to get fixed.

DO NOT BUY FROM THIS STORE. Purchased a couch and extended warranty in October 2022. Couch was delivered broken. Filed a claim. It has been 6 months and the couch is still broken. We have contacted Ashley more than a dozen times. Each customer service rep has ordered us the wrong part. Reached out to Ashley on social media and they put In touch with a customer service specialist. They ordered the wrong part as well. As of April we have have been ghosted by that customer service rep. As of May 2023 couch is still broken and do not expect it to get fixed.

DO NOT BUY FROM THIS STORE. Purchased a couch and extended warranty in October 2022. Couch was delivered broken. Filed a claim. It has been 6 months and the couch is still broken. We have contacted Ashley more than a dozen times. Each customer service rep has ordered us the wrong part. Reached out to Ashley on social media and they put In touch with a customer service specialist. They ordered the wrong part as well. As of April we have have been ghosted by that customer service rep. As of May 2022 couch is still broken and do not expect it to get fixed.

DO NOT SHOP AT THIS STORE. THE SALESPERSON MIKE JONES AND HIS MANAGER ARE CHEATING CUSTOMERS BY ADDING ITEMS SUCH AS MATTRESS PROTECTORS totaling over $90 WITHOUT COMMUNICATING TO THE CUSTOMER. This IS DECEITFUL and BAD BUSINESS PRACTICE. VIOLATING CONSUMER”S Rights.

Worst place to purchase furniture. The customer service sucks to say the least. Nobody gives you the same information. The warranty program is the worst I have seen. You cannot get any manager to call you back or email. You cannot get anyone to come fix the problem. I will NEVER purchase from Ashley furniture again.

We worked with Hope and Alex. They were wonderful! They gave us time to explore our options, answered all of our questions and were true professionals. This experience was WAY BETTER than online shopping.

Hope was amazing! She helped us find exactly what we needed!

[DID NOT RECEIVE MATTRESS UNTIL 7 MONTHS AFTER ESTIMATED TIME AND 6 FAILED DELIVERY ATTEMPTS] [DELIVERY GUY SIGNED FOR ME WHEN I DIDNT ACCEPT ORDER??] TLDR: Ordered mattress from this location in October 2022, didn't receive CORRECT one until May 2023 after 6 incorrect delivery attempts. Delivery guy tried to pull a fast one and forged our signature claiming we accepted the incorrect mattress. Horrible customer service. Horrible store. Ordered a mattress in October of 2022 and was told it would be a week for delivery. All was fine until the delivery guy came to our home and gave us the incorrect one. We told the delivery guy it was incorrect, and were told to notify the store within 72 hours, we did so, only for the store to tell us to remain with it for 30 days. We then contacted the salesperson in charge of our order and notified them it was incorrect, then were told another delivery with the correct order would be organized. AGAIN, it was the incorrect one. Long story short, this happened a total of 6 times within the span of 7 months. Ashleys always said they would investigate why we were receiving the same incorrect one but never gave us an answer/explanation as to why it was happening. We were frustrated after the 4th time and wanted a refund or compensation. Unfortunately, neither were able to be provided from the company due to the “higher ups” not approving the refund. We also decided to head to the Ashley’s location in person and express to them how baffling it was to send us the incorrect mattress 4 times during this time and asked if there was a solution. We even suggested to pick up from the warehouse directly but were told not to by Ashley’s. Instead, we were repeatedly told a chain of command were investigating why we received the same incorrect mattress so many times. Management told us they would be in charge of the order personally but we still received the incorrect one. Calls after calls, frustration, clearing schedules each time for each delivery, whilst still receiving the incorrect mattress not 2 times but 6 times is ridiculous. Better yet, the delivery guy the 6th time even took it upon themselves to SIGN FOR US when we DECLINED the 6th incorrrect mattress. Extremely disappointing if this company considers this “professional”. Bad management, bad customer service, bad deliveries. This location/company should not be considered the location to provide you with “The furniture that makes your house a home” if you cannot deliver 1 single mattress within 2 attempts. Regretfully, you were given 6 and were not able to do so within those attempts. Save yourself the time, money, and the headache and go somewhere else please.

Luiz was extremely friendly and helpful from the time we walked through the door & throughout the purchasing process. We came in looking to purchase a nice mattress and he was able to show us some extremely great deals on a bedroom set and a nice mattress. Will be back to see him when I redecorate my living space

Moving into the area. We just stopped in to find a few things. David was very helpful and patience.

A lot to choose from! They're just out of our affordable range 😂

Michael Jones (at the alliance location) was very helpful with his info and patience. He gets 5 stars for his professionalism. I will say, when I walk into a store, having 10 salesman standing there looking at me like I'm prey about to be gobbled up wasn't ideal. I understand that they are salesman and are there to help, but it's a bit overwhelming when you walk in the door and there are a bunch of people staring at you.

I shop at Ashley’s furniture for all of my furniture and I must say Daniel and Mason are my go to guys. They are very professional a make the whole checking out process go smoothly and quick.

Hope was very professional and was extremely helpful in my search for new accessories for my home. I will definitely be coming back for more furniture.

Friendly staff, good selections, and good discounts!

Excellent customer service and clarification on any doubts or questions about products.

We are repeated customers and we will not shop anywhere else. The service is amazing Edited !! Nallely is the best, we got our couch today and we over the top about it!

The experience in placing the order was ok. I didn’t appreciate the fact that my delivery got pushed out months without notice. I was initially lied to in order for the sale to happen and told they had all pieces in stock when that wasn’t true. The actual delivery was the best part. The guys were polite and quick.

Staff was great and patience. Adrian explained very detailed all my questions and was very helpful. Was a very good experience to see and buy on Ashley. Thanks to the staff that make it possible.

Trey Pierce helped my girlfriend and I pick out some new furniture for our apartment. He was knowledgeable and kept the process easy and helped guide us to the pieces we were looking for. This was my 3rd purchase from Ashley Furniture and he has been the best sales rep I’ve worked with so far.

Over pressured sales staff that was not very knowledgeable about their financing and delivery dates on everything was too slow. Bought same items we needed at T-Mart for a lot cheaper and had delivered next day.Ashley products at that

Shopping at Ashley’s was easy and stress free. Lonnie helped my husband and I pick out a kitchen table for our space that was within our price range. The entire experience was great. I can’t say enough good things about the location and how easy it all was.

Very satisfactory experience. We just moved to the Dallas area and Matt helped us furnish our new home. He is very good at his job! Please give him a raise immediately.

Excelente service

Mike was very helpful and informative.

Our experience with the Ashley store was horrendous First, they rescheduled the delivery three times. Second, when they came, they brought the loveseat with the legs all scratched. Third, when they installed the frame king bed, they damaged it. They put parts in backward, scratched the wood, and left the screws loose and parts incomplete. We immediately contacted the warranty call center to claim the two damages, and they took a month to help us. We called multiple times and sent emails and Facebook messages, but no one helped us. We had to go to the store for help, and they told us to call the technical company. When we reached the technical company, they corroborated that Ashley never scheduled a person to fix the bed frame. I recommend that you avoid buying from this store and any Ashley store. Some of the delivery employees do not know how to assemble the furniture, so they damage it and don't care if the furniture is damaged. They just want to deliver it, and they promise a warranty that, at the end, has terrible customer service.

Hope was very Helpful and had a Great vibe which made me and my wife comfortable and gave us a great experience shopping Ashley's furniture store. Going back soon for some couches and hope she's there to help us.

My experience was amazing, David was very friendly, and was so sweet to find out things for me as prices and when you have somebody like Mr David doing all he can to make our visits pleasant, and going the extra mile to make sure we are pleased , but still giving us the time and comfort to look around and still close to answer any questions, I have to say I had the best day of shopping, oh please let Mr. DAVID I WILL BE COMING BACK FOR MY LIVING ROOM FURNITURE. And if he could give me a call when is a good time to see him for my furniture., thank you for have such a wonderful sales person. ASHLEYS IN FORT WORTH ALIENCE

Sales experience was good, once I paid it all went downhill. No answer at the warehouse when I went to try and pick up my items. Reached out to the sales guy for assistance and he was no longer responsive. Person at the front desk was emotionless and barely spoke. Was told I'd have to wait at least 30 minutes even though my pickup was scheduled.

I purchased my furniture and a warranty from the store in Alliance shopping center. The furniture is subpar at best, the salesman lied, delivery was delayed almost 3 months, whomever did the paperwork for the warranty was the real winner though. not only did they charge almost $700 for a limited warranty, salesman said it covered everything and it doesn't, but I wouldn't be able to say that for sure. Why you ask? Well, let me tell you I order dining room and living room furniture, but they completed the paperwork for the warranty as outdoor furniture. So, now the warranty company PtotectAll GBS, says even though I could never use it the would only give me a prorated refund. Okay, whatever maybe Ashley will make it right because it was their mistake. WRONG!!! Not only are they not trying to work with me but according to ProtectAll GBS warranty company the Ashley Furniture located in Alliance Town Center 9100 N Frwy Suite 140, Fort Worth, TX 76177 817.346.4649, received my refund amount last year. Wow, and now when I call to get answers it always ends with me upset and no answers. I'm told a supervisor will call but if they do it's the same BS as customer service. Avoid this place, furniture is over priced, sales team from my experience is not helpful, friendly yes but how else will they steal your money and management leadership nonexistent.

This has been the absolute worst and most stressful purchasing experiences of our lives. We never get the same answers from customer service, when we can even get answers. No one responds to the emails we "have to wait for". I have called and emailed numerous times. We have been dealing with customer service since the day we picked up these items almost 2 months ago. We have also gone into the store we purchased them from, but they said we needed to contact customer service. They have not been used or even finished being put together because the quality is so bad! After waiting for a reply from the emails they make you wait on for several weeks with no response, I called again and spoke to someone who told me they could not be refunded because it had been over 2 weeks. I explained that we had been waiting on Ashley to contact us because we called to get it taken care of the first business day after we received the items. He told me a supervisor would call me within 2 hours and I never heard back. I called again later that afternoon multiple times and was passed from one person to another saying no supervisors were available. I waited another hour and tried again. I was able to speak to a supervisor who told me that there was nothing Ashley could do until a technician had been sent out. My husband called again a few days later to check on the status and they told us the parts were on order and someone would be here within 7-10 days. We called 7-10 days later to check and were notified that the technician and parts had been cancelled, so we were given a supervisors email. Emailed the supervisor with no response. Waited over a week and emailed him again to get a one sentence response letting us know parts were ordered and it would be ANOTHER 3 WEEKS before anyone could do anything. He completely ignored the fact that no one ever responded to the previous emails or even acknowledged the emails I was told to forward him. Like I said, WORST EXPERIENCE EVER!

A wonderful store and great people to work with I was needing a new couch and they allowed me to shop on my own aswell as giving me good guidance . Although I did not get anything today I definitely will be coming back !

We purchased an entire bedroom suite in July 2019. We also purchased a "authentic leather" living room set in January 2020. Fast forward to now: the adjustable base for the bed doesn't work anymore and I called to find out "no warranty after one year." The "leather" sofas are peeling with wear. The dressers are sinking where the drawers are and the drawers won't close. Combined, we spent $10,200 on these sets. Please spend your money somewhere with quality!!!

Do yourself a favor and go see Trey at Ashley Furniture in Presidio! He was so helpful and patient! I changed my mind at least 3 times and made him walk all over the store multiple times. The store manager even came and thanked us for our purchase. Great experience!

Austin was great! Very respectful and helpful!

Our salesman, Tommy Barkley, did an outstanding job of working with us over several weeks, to get us the perfect mattress for the kids’ wedding present: getting us the best price, and arranging delivery and setup by their wedding date. He was patient and kind, and very helpful. We live outside of the DFW area, but he was able to make it all happen over the phone from the Ashley Homestore in Alliance Town Center, Ft Worth. Thank you, Tommy, for your excellent customer service.

Michael Jones was fantastic on hearing what I wanted and getting a delivery date that would work.

Austin was great!

Trey Pierce at the Fort Worth Alliance store was fabulous. He really listened to what I wanted and helped me find it. Would highly recommend Rhonda LeSiege

I had a great experience today at Ashley’s with Alex. Thanks so much for all of your help!

Update: 04/13 Pathetic customer service. They replaced the table with another defective peice and I am trying to reach out to them for past 1 week. Even the escalations specialist who mentioned she will be my point of contact going forward, does not care to reply to my emails or answer my calls.Please save your time and energy and shop elsewhere. Worst customer service. Received Dining table with defect and when contacted customer service, just for them to come and validate the turn around time is 3 weeks and they wont even accept return even if the product is damaged. Horrible customer Service.

Great shopping experience for new mattresses. Matt was very pleasant and accommodating to my disability. He was not pushy (y'all know how that feels) and I was pleasantly surprised by Matt's demeanor. Very happy with my choice to purchase at Ashley Furniture. I highly recommend them!! Thank you, Marilyn

UPDATE: Text and email to the info from the response below and nothing ever happened. Please DO NOT BUY anything from this awful company. Worst experience. We have been waiting for over a month to get two items delivered. The team at the store doesn't do anything to fix the issue. Good luck trying to contact someone at customer service. It is nearly impossible. DO NOT BUY from this store. If you do keep an eye on the "FREE EXTENDED WARRANTY" is not free and you will pay for it. They tag it along with every order to push the sale. Also, the generic response to call the store doesn't do anything. I have called almost everyday with no answers.

Everyone was extremely helpful, polite and professional.

This is our less than one year old over $2000 couch set. I bought the extended warranty and they denied our claim saying that they don’t cover the frame of the couch. This is normal wear and tear from two average size adults. I have always shopped at Ashley’s but unless this is made right I will never be back and will let everyone I know see this. I really hope someone from Ashley furniture can reach out and make this right!!!!

Looking for a comfortable recliner chair to help me through recovery with rotator cuff surgery. Austin was the perfect sales representative...understanding, empathic, knowing what limitations I would have. Ended up spending more than I planed. However the " loveseat recliner" will be a valuable addition to what I already have, and will be a part of our home for years to come.

Great customer service. Adrian, the sales person was very patient and knowledgeable about the inventory. There was no sales pressure: just helpfulness in finding the right sofa.

Love our couches and delivery was super fast!

It’s a very comfortable place to shop will be back again

i was given a price of 1100.00 total, including tax and told the furniture comes with a 5 year protection plan. when the paperwork was in front of me i saw i was being charged like $299.00 for the protection plan and told the guy i didn’t want it. so he had to redo the paperwork. i decided to have it delivered and was told $99.00 so when the guy came back with the new paperwork, the protection charge removed , i see i’m being charged $114.00 for delivery and now my purchase price after i paid $124.47 cash is total $1244.97. what happened to the original price quoted? so my experience wasn’t such a positive one. somehow since they removed the protection fee which was almost $300.00 the cost increased for my purchase. beware of the protection plan that supposedly is included. i wasn’t asked if i wanted it they were trying to sneak it in.

My parents ordered a sofa bed, it got delivered but the bed doesn’t work, we can’t use the bed!! It has been 3 months since the couch got delivered and whatever they said they have to fix it hasn’t been fixed! 3 MONTHS later and nothing has been done! They are still waiting for an answer, they have lied to them many times, saying that they will go fix it and guess what nothing has been done!

I went in.... got what I needed and was helped by the best sales associate possible. Update: I did cancel my order because I found what I needed way cheaper online.

Lony and Nick Great service

I purchased a king bedroom set and a living room set, I'm upset because my furniture was supposed to be delivered last week 02/28/2023 i made plans for my delivery date i work out of town and took off work to be home! Just for it not to come,It was very inconvenient! I just received a new delivery date for 03/10/23 very disappointing! Let see how it goes this time!

stay away from here. the worst experience i ever had PERIOD! purchased a king size bed, the deliver eveything, so i declined to receive it,i ask for a refund, custome service said it gona take up to 3 weeks to get my refund!!!

Austin was the best salesman ever. He was polite, professional and went above and beyond to make sure we were taken care of. Thank you Austin!

We received great service from Alex and very competitive pricing for our select pieces. Our experience doing business was easy and informative.

Awesome 1st class act on professionalism!!!

Good value and fairly transparent pricing…let’s see how the delivery goes