Ashley Store | Fort Worth, TX 76177

Awesome company! Went in and was immediately greeted at the door. Staff was extremely helpful and gave me all the information I needed to make an informed purchase. This was not my first time shopping at Ashley Home Store in Fort Worth and it won’t be my last! Keep up the great work!

After a terrifying day of shopping at a competitor the day before, I walked in at Ashley Furniture only to be greeted by Dayne. She wasn’t an overbearing salesperson just wanting to make her commission. She wasn’t afraid to ask me if she could pray with me about my situation. She gave me hope in a moment I was lost. She was kind and patient while paying close attention to my budget. Once my items were selected, Alex stepped in to assist with financing. After a total time of 4 hours, I am now the proud owner of a full house of furniture. I can’t thank these two people enough who showed me kindness, empathy and some good laughter throughout an unexpected experience. Customer service is very important to me and Ashley Furniture has the best team possible at the Fort Worth-Alliance location.

Donna was amazing!!!

Wyzel was very helpful and informative. Very professional as well!

Our first time in this place , we had Great experience beautiful furniture, , very pleasant people and professional , very good prices..

everything is okay here except for the payment part. they deal with synchrony Bank and they have no idea how it works nor do they know how to help you pay your bill or set you up they're just into selling furniture and kicking you out the door. the couch is decent definitely not the best quality I spent $1,200 I expect a little more durability but it's not that great. but as far as being able to pay my payment I'm still trying to figure it out with no help from these guys they have no clue so get all the details before you leave the store. and they act like you're a fool for not knowing customer service kind of sucks here

Staff here is amazing!!! Best by far furniture buying experience.

Buying of furniture was a great experience. Delivery has been a disaster. When we bought the sales person told us Ashley would be flexible on delivery based upon when we moved out the new furniture. The original delivery date was scheduled for July 11th; when we let the sales person know we could take deliver a few days earlier, he informed us the delivery had been moved out to the following week with no explanation from the delivery service. Despite numerous follow ups we still do not have a delivery date and have no where to sit in our home until the furniture gets delivered. No updates from the sales person in 2 days and all he can share is he cannot get a response from the delivery team. Major fail in customer services.

Everything was good prices ,services, selection whole experience was good we had shopped at another store prior to going to Ashley and they just seemed more interested in making their commission money ( I know that is important and all ) But there is more to being a good salesperson I would recommend them

Great experience, our sales consultant David did an excellent job showing us the benefits of the Tempur- Pedic mattress compared to competitors. He provided all details accurately with promotions and delivery options. Highly recommend if you’re in the market for a mattress or bed.

Super happy with our experience at this store. Salespeople were helpful but not pushy. Lots of variety to choose from.

Both Wyzell Boddy and Donna, the mattress expert, were great to work with. They answered all my questions and were incredibly helpful.

Alan Borgeson was great to work with and made our buying experience very easy. I highly recommend!

Easy and painless.

Bowen was very professional. He was very knowledgeable with all the configurations of the furniture we had looked at. We had been to several furniture stores and he was , by far, the most helpful! I would highly recommend him.

We were very pleased at the deals we found. We left there with a sweet deal on a great hybrid mattress and free adjustable stand. Literally half the price as rooms to go. Also we liked a children’s bedroom suite but they didn’t have a queen listed. KD was able to find a queen sized set in the same pattern. We were 500 dollars under budget by shopping at Ashley’s. The only thing I would say is that the internet was slow and kept people waiting sometimes but hopefully they will get that figured out.

Had a good experience with the staff. I have bought many sets from Ashley furniture and all had great lasting quality. The stuff is flexible and always tries to give you the price that fits your comfort level. They even try to price match

Donna was a very enjoyable sales person. If we love our furniture, we will be back to do business with Donna again. And we will review our furniture once we get it and see how it wears. Thank you, Debra

Alan was fantastic at helping us

Store manager very knowledgeable and very helpful and accommodating.

Professional, great customer service from Alex and Andy! Clean store and lots of selections! I would highly recommend this store!

(Translated by Google) The person who served them was excellent, Adrián Rivera, friendly, excellent service. I recommend it. (Original) Exelente la persona que los atendió Adrián Rivera, amable exelente servicio lo Recomiendo

I had a great experience Adrian helped me find the chairs I was looking for even though they are discontinued! Thank you!

Nice facility/ great selection/ not “attacked” at door by pushy salesmen. Came to look/ bought nice love seat.

Very informative.

Cancelled my delivery since my old furniture won’t be picked up on time. Got a little crazy in the AI system when trying to confirm a new date. Truly don’t like AI! But then I DID actually receive a real phone call to confirm my new delivery date, though AI told me I had not replied with an available response. Not true. Don’t have time for games communicating with a computer.

They convinced me to buy furniture, saying that it will arrive within a week. Before making a payment I asked more than 3 times about delivery dates, but call the customer service and came to know that it will arrive after 4 month. Very bad experience

The store and the sales team are great. But......... Home office is a joke and theives. I returned a table and chairs and after over a month I am still waiting for the refund. Not only am I still waiting for it. I'm given the run around. IF you buy from ashley's make sure it's what you want because they will steal your money if you change your mind.

We had a very nice experience while shopping there. Dayna was very friendly and helpful with our purchase. Thank you!!

David was great, super helpful and took his time explaining every detail to us.

Great experience. Our sales person Nallely was outstanding and went above and beyond for us! Highly recommended

Very nice and awesome service

Alex was awesome. He shook my hand as I entered the store an introduced himself. Helped me to find a desk and a chair at a great price. He was very patient with me which is great.

The salesperson had no idea and gave us the wrong pricing which with so called discount was higher than the normal price. Then we ask for the manager who takes his own time to come over and with his sarcasm made our decision easy to walk out

Donna was great! Very knowledgeable, professional, and friendly. We checked 2 other furniture stores in the area and none of the sales reps were as helpful as she was. She was also able to get me a great deal on a great sectional and ottoman! Would recommend.

Although they didn't have the product at my location,the service was great.

DAYNA was a great salesperson. She was very knowledgeable and sweet.

I would give negative stars if I could. This whole location is full of liars and scammers. Went into the store on 5/5 and purchased a couch, loveseat, coffee table, side tables and recliner- advised delivery would be 6/6 when I completed my purchase. 5/6 I received over 20 text messages about the delivery. On 5/20 I contacted the store to confirm my delivery and they said although all the pieces are available they will not be able to deliver until 6/20. I was told they would contact the scheduled delivery team and call me back within 48 hours to confirm date and time. No call back, this went on for 2 weeks. Today 6/17 they call me to tell me they do not have my items available for 6/20 delivery. I called in, the guy lied to me telling me he can only cancel the order if I drive over an hour to the store. I told him that doesn’t sound right and I would like a refund as I do not wish to do business with their organization. Finally I was told order was canceled and I should receive an email with 30 minutes and red within 7-10 days. Advised he would also send an email advising he cancelled the order (Atish is what he said his name was). After 45 mon still no email and called back to speak with the general manager Austin who said they can’t do returns and would have to contact customer service, no email could be issued. Don’t waste your time or money with this fraudulent company

Great customer service

Great service was provided.

Knowledge and experience sales staff

Found exactly what I was looking for and at a great price. Foster was my salesman and gave me room and space to check showroom out and pointed me always in the right directions for all my needs. He was very friendly and guided me on my scooter safely thru showroom. Bought a sofa and loveseat matching pair along with a fantastic power recliner. Getting delivered in 2 business days. It was an extremely successful afternoon experience with Foster. I will be back.

(Translated by Google) Excellent (Original) Exelente

Dayna was the greatest help! She helped us find the exact piece of furniture that I was looking for and at a great price! She is the best and we will continue to look for her when we purchase from this store! She deserves a raise because she was so knowledgeable and efficient! Thank you Dayna!!

Donna was fantastic! Will always shop at Ashley before anyone else.

I know people don’t write these unless something is wrong or they have a great experience. Unfortunately I have had the worst experience with this store and delivery service. I ordered two beds for my kids. I paid and ensured that they updated my phone number and address at the store. A week goes by and the day they promised delivery never happened. I call the delivery and they promised sat delivery. I also told them they needed to update my number. They tell me I had to call main store to do that. So here I go again and wasting time to get my number updated as they promised it was. After a week of not hearing anything, I call back up and guess what, they still have old number. I politely ask them to cancel the order. They promised it was cancelled. Delivery service calls me and I told them it was cancelled. I then have to call store again and the gentleman I spoke with promised me it’s cancelled. I just received a call today from delivery asking what day works. I politely explain this to the person over the phone. She then tells me they see a note but no cancellation was ever put in . I have spent a lot of money here in the past, but this is the worst service ever. No body will take accountability and make things right. I caution you before you shop here

I really appreciate your approaches and the attention you gives to customers. I was well attended to even more than I expected. In facts I love to buy all my furniture in Ashley again as I needed them. Thank you Ashley.

Foster Fornara at Alliance Ashley Furniture was very informative and helpful! He allowed us to look on our own, and was available for questions. He spent lots of time to make sure our purchase was a good fit for us. The manager was also very friendly. We have more furniture to purchase and will be back to Ashley!

Nallely was very helpful and informative! She made sure I was getting the right mattress for me. I would highly recommend her.

Everyone was so nice and friendly! Our Rep Aide was patient and very informative. Her customer service was top notch we will definitely be coming back to get more furniture.

Allen and Luis were very friendly and easy to work with to find the right furniture. They went above a beyond to help get it what I needed in a timely manner

It was a pleasant experience

Loved shopping at Ashley’s - shout out to Daniel Ayala great customer service. Listened to what we wanted and helped us out to purchase a living room set, and entertainment center we weren’t planning on getting😉. It was nice looking on our own and not have a pushy salesman, though always near by just in case, Thank you for that!

False promises of availability. Something was taken from my home while delivery was made. NO followup from Ashley after several reports made.. Don't leave them alone if you use them.

Daniel was incredibly helpful! We came in right before the store closed and he stayed with us and did not rush us until we decided on a chair. He was so kind and courteous and we will definitely come back to Ashley!

They were too busy to disassemble a bed I told them I wanted the day before so I had to disable myself with one other worker on a floor model I purchased. Salesman told me he’d get it loaded and didn’t help out. They are understaffed.

Bought a chair as a present for my dad to replace his current recliner. Got the chair to the house and was not a good fit for him due to his size and level of comfortability. Tried to talk to the store manager and was shoved off by the sales people. Contacted the GRT team and they have 0 returns. Worst customer service I’ve ever experienced. Would rate 0 stars if possible. Cross-posting review for awareness.

I purchased a vanity mirror. Salesman was nice, they price matched the website. But after the sale, it has been extremely inconvenient. I was told it would be delivered Saturday, On Saturday I called and was told the order accidently did not get placed even though they had charged my credit card. We changed delivery to Weds ONLY because he told me I did not need to be home and they would drop it off at the door. On Sunday I received a text saying someone 18 years or older would need to be home to sign for the delivery. I said I wanted to just change the delivery address to my work. They told me I needed had to go into the store. So on Sunday I went to the store to update the delivery address. Now today on Weds, the expected delivery date, It shows out for delivery to my home. We called in to notify them we went in store to change the delivery address on Sunday. They told us the store only changed the billing address and not the delivery address. So after 2 store trips and a missed delivery date, my husband is now taking a day off work just to receive the delivery.

Great customer service for our purchase of new living room furniture. Painless process and I feel like we paid a fair price.

Alex did a awesome job with assisting us with what we were looking for. He was very professional and gave us the best deals. Thank you so much.

Alex met us at the door and was so helpful! It was a very pleasant experience thanks to him.

What a fun and easy shopping spree we had at Ashley today. I’ve been an Ashley shopper before, but today was the best as we were greeted with a huge smile by Nallely Reyes! She knew exactly where the sofa was located that I described seeing online & answered all my questions & gave me credit back on a retired protection plan! What a bonus & all these things made me make my decision to buy Ashley rather than their competitor! I loved her so much, I hugged & thanked her on leaving!!!! Then her manager, Alan, came and verified what a wonderful asset she was for Ashley! He felt as lucky to have her. What an employee to work for! You just don’t get genuine caring people like this everyday! It restored my faith in sales people. I will now always go to Ashley first when I’m furniture shopping. You can’t find this kind of hospitality everywhere and the price was great but …the service was impeccable!

Most excellent experience. Austin ensured our transaction was smooth and error free. He went above and beyond and far exceeded our expections. A man of his word with superior recall!

Quickly took care of my order. Was knowledgeable about the product. Sales person was friendly and attentive.

We recently purchased a living room set with Kendarryl Johnson. He has great communication and answered all our questions. He was patient with us as well. I highly recommend asking for him.

Pleasant

Ashley service was great!

Adrian was great. Answered questions and honored price matching. We have two full rooms of Ashley furniture and recommend them.

Adrian was very helpful and helping us find the right furniture!!

We went in looking for a new bed and mattress for my mom. Our salesman, Adrian, was great. He really listened when we told him what we were looking for and helped find the mattress my mom needed. I had no intention of buying a bed for myself, even though I desperately needed one. But they were having their Memorial Day sale and the prices were too good to pass up, so I upgraded to a king-size mattress and adjustable base. Thanks for the great buying experience, Adrian!! I will be back for the power recliner soon!

I love to go in and out and waste no time shopping for anything. This Ashleys was able to provide that experience. The staff was super helpful,understanding, and friendly. 100% worth returning.

Dayna is absolutely amazing! She helped me in store and remotely as well. she is fantastic!

My wife's long time perch (rocker recliner) is on it's last leg. We drove up to Ashley's in Fort Worth and were greeted by Dayna Chapman. In a nutshell, a very pleasant experience as she showed us what was available and didn't mind our various inquiries. She actually made me feel comfortable spending our children's inheritance. Very professional individual.

Adrian was fantastic to work with! He was so kind and patient with our indecisiveness. We got exactly what we wanted and will be back to work with Adrian again.

Donna was great to work with and come to find out we were from the same area. So extra plus. Thank you Donna !!!!!!!

Jake was fantastic. He let us browse as we needed. He was quick and efficient to answer any questions we had. I really appreciate all of Jake’s help.

Thank you Brad for your excellent customer service skills. You were very kind and patient over the two days that it took me to decide on my bedroom purchase.

Jake, our salesman, was fantastic in every way. He showed us exactly what we wanted to see and assisted us with all of our questions. He was polite, professional, and friendly. He was not pushy at all and explained all of our options thoroughly. Ashley furniture has great selection too. Do yourself a favor and see Jake. He’s the best!!!

Alan was very helpful. Nice experience buying there.

Our sales guy was great as were the delivery men. We love our sectional and will return to Ashley as our go-to furniture store.

Ms. Reyes was very pleasant, took time to answer all questions, store was nice and clean.

Last month, I experienced a truly disheartening service at Ashley Furniture that has completely turned me off from their brand. Initially, I was pleased to purchase a sectional sofa along with a mattress, enticed by their assurance that all but two sections of the sofa would be delivered within a week. However, this promise quickly fell through. After agreeing to a delivery schedule for the available items, only the mattress arrived on the designated day. To my frustration, I was then informed that the complete sofa delivery would be inexplicably delayed by an astonishing 2-3 months, a drastic deviation from the initial timeline provided. This delay was not only inconvenient but completely altered our furnishing plans. Seeking resolution, I visited the store a few weeks later, only to be met with apathy from the manager. There was a stark lack of accountability as they dismissively cited the fine print on the receipt about "estimated delivery." However, it is misleading to suggest that an "estimate" could entail a quarter of a year's delay, as reasonable customer expectation set by initial sales discussions anticipated a far shorter timeframe. The situation escalated when we decided to cancel our order, only to discover that the delivery fee was non-refundable. This policy felt like a final slap in the face, penalizing us for Ashley’s logistical failings. I am utterly disappointed by the lack of professionalism and customer care demonstrated by Ashley Furniture. I advise potential customers to consider other furniture providers who value customer satisfaction and transparency. I, for one, will not patronize Ashley again and will ensure my friends and family are aware of their deplorable service practices.

Jake was awesome!

Great experience in purchasing our new living room and bedroom furniture. Thanks again

They were so helpful with everything from guiding us to comfort to giving us the freedom to choose what we wanted. Would recommend anyone 1000% to this store and Ashley for that matter.

They were awesome! Donna was outstanding. She got us the bed that was right for us. Thank you Donna and Austin for everything you did!! You went above and beyond!!

Daniel A was great. He helped me a month ago and was very low pressure but so helpful. I went back today just because of him!! Prices are good for good quality but he made it so easy. He took a lot of time to help me, look at pictures, make suggestions and ultimately get three bedrooms furnished!! My dad sold furniture for 37 years and I know he would approve of my experience today.

Absolutely the best experience shopping for furniture ever!! Jake greeted us when we walked in the store, and he couldn't have been nicer. We told him we were looking for a new couch, and what style we wanted. He was so helpful in answering all of our questions. We never felt rushed or forced to buy anything. We found the perfect couch, pillows and an ottoman at great prices. Thanks so much Jake for giving us such a wonderful buying experience! We will definitely be recommending you to our family and friends.

We had a terrible experience with Ashley's Alliance. We will never use them again.

Thank you!

Ashley’s has been our go-to for the last several furniture purchases, they seem to have the best options in terms of product. The staff is always helpful and attentive without being overbearing. Like everything else with the current regime, furniture prices are up too. Even at that, I was especially surprised at how much they’ve increased delivery and warranty prices.

I had a great experience at Ashley. Our salesman,Ken, helped us find what we needed and even got us a good deal. Will be shopping here again!

(Translated by Google) Friendly and helpful (Original) Amable y servicial

I always go to the Ashley Homestore in Alliance. I have never had any issues with anything. From the salesperson that helped me to the delivery of my furniture. Awesome service all the way around!

We loved our salesman, Jake. He was so kind and patient with us. However, the store manager was vaping in the restroom and refused to accept the price matches we found online. This store lost a sale on a bedroom suite because the manager couldn’t get over the idea that we were able to find each piece significantly cheaper elsewhere. The signs should say “price matching is subjective to the manager’s opinion”

Ashley’s furnitures warranty is a joke. I bought a defective tempur-pedic mattress from Ashley’s, they agreed that it was defective but still will not take care of the issue. The general manager Austin had nothing but excuses and no solutions. After asking who his boss was he just directed me to a customer service line that is impossible to talk to anyone. If you’re ok spending a lot of money with a company that will not back their product this is your place. Otherwise I would recommend buying from a different company. I personally will never do business with Ashley’s again. Thanks again to Austin for all the excuses and no solution.

Had wonderful experience shopping for dressers.

I had an amazing time with Jake (from state farm) and his manager Alan (alex ) two amazing people they made me feel like i was at home i left extremely happy please if you looking for great customer service ask for jake or alan but the looks of everything they have such an amazing staff so if jake or alan cant get to you the others will take great care of you as well

Very excellent customer service !! Very comfortable shopping , thank you

Adrian was super helpful and patient. This is the buying experience everyone looks for. Thank you for all your help.

Salesperson was very helpful and personable. Delivery was on time and helpful to set furniture where we wanted

My husband and I worked with Daniel and he was wonderful! When we applied online, we were approved for a much higher limit but for some reason, it could not complete our order, so we went back in to see Daniel who had spoke with us in store earlier that day. We did not get approved for as high of an amount in store but we were still able to finance everything we wanted, and he gave a discount on a rug I purchased in full! We’ve already earned coupons for our next purchases and will be returning!

The saleswoman was extremely attentive, helpful and made my shopping experience a great one.

Allan and Daniel were very helpful in helping us selecting our furniture all the while letting us chose what best fit our needs. What I most appreciate from the whole experience is the fact that they were not pushy nor did they pressure us into anything and they treated us with respect and humility.

We had a great experience at Ashley Furniture.Alan is a super nice guy really enjoyed chatting with him and made a really great purchase. 👍

Enjoyed Dayna assisting me at the store she was very helpful and resourceful, definitely I will be back and ask for her!

I went in looking for a bedroom set, and staff was extremely pushy and tried to sell me a mattress even though I had stated that I wasn’t interested. I understand that they need to upsell, but I found it to be very rude and a waste of my time when I had explicitly stated that I was going to purchase a mattress elsewhere. I told the employee that I wanted to think about the bedroom set for another day or so, and she continued to try and pressure me into purchasing that day. And even as I was leaving the store, another employee stopped me and tried to get me to make the purchase that day. Overall, I didn’t feel like I being listened to and made to feel like a transaction rather than a person.

Very good service, I'm very happy.

Alex B is the BEST!!!

Thank you Daniel for helping my bf and I with purchasing our new couch! He was very thorough with explaining everything and made the process as smooth as possible. We will be back😊

Alex was very friendly and answered all our questions. He was very knowledgeable about the product. He was kind and patient with us until we were sure that this was what we wanted. We appreciated his out put.

Alex our sales rep was amazing. We just stopped in to shop not really buy at this time. He was so knowledgeable about everything. If it weren’t for him we would still be shopping. Great service!

Luis was a great, very nice young man. We enjoyed his company when we finished the decisions. He left us alone to look except for a couple quick check ins. We sure like it that way. Donna also helped with the mattress deal and she did very well also. Our experience was nice and thought all the staff did a great job. Thanks!

Daniel did a fantastic job helping us find a new sofa for our trailer and working with us on a delivery date. He is an asset to the Aliance store and a great young man.

I received a damaged product I called customer service 20 times and no one was able to help me. When we purchase the bunk bed in the store the manager gave us 100 off because the bunk bed was advertised incorrectly. The lady that assisted us, told us that the 100 dollars came out of her pay check!!! They’re unprofessional. I will never come back her again

Worst delivery and installing ever

With such a vast selection, picking out the right recliner was a snap. Thank you.

I am not happy with Ashley furniture at all. I was told by the salesman on the phone that they had my chair IN stock and available for pick up IN store because I did not want to pay almost $80.00 for delivery as that is ridiculous to pay for one chair. When I received my email for payment I opened the PDF file and noticed I was to pick up at the warehouse south of Fort Worth a 30 mile trip one way. So I call the store back and talked to another salesman and he said yes I had to pick up at the warehouse. After explaining to him my conversation with the first salesman I was hoping they would corrected their mistake by offering at least half off on the delivery as I would have taken the deal but I am not spending almost $80 for delivery on a chair that I paid $299.00 for. So I took it as they are not really interested in helping the customer. They just want money and nothing else. They will not get my business unless they call me back and do the right thing! Some people is not made out of money or has the proper vehicle to pick things up. Deliveries need to be a lot less expensive on a single item and not the same as like buying a whole living room outfit. So if they do not want to make a sale then I will buy elsewhere as someone will be willing do the right thing!

Jack was very nice and helpful. Got what I need and had some laughs too. Thanks to all the help.

Nice people. Quick an easy.

Nallely Reyes was the person that assisted us. she was very knowledgeable; efficient and thorough. She made us feel very comfortable in choosing the items we were looking for.

Arrived and was met by Daniel, excellent character and patient. Was able to help us find, choose and ultimately purchase our investment. We were very happy with the purchase and went back the next day to get our dinning set. Thank you Ashley team and especially thank you Daniel! I look forward to doing future business with you.

Very friendly we were able to pick out what we wanted and before you know we were out of there

Excellent customer service, and product knowledge... purchased S&F mattress and bed for spare bedroom,.. considering dinning room table due to level of service and product quality... Thanks for taking the time to answer all our questions!

Amazing customer service, delivery team (Antoine and Jr), communication was flawless, and no walls were hit in the process. Thank yall, my kids enjoy the new furniture.

I found what I was looking for at good prices.

Ashley has great products and many options for making purchasing right for the customer. Staff were all very nice, especially salesperson, Daniel.

My salesperson was very nice and helpful! Thank you

Don't waste your time with these stupid idiots...We dealt with the absolute worst customer experience in our lifetime (of any type)...Walked in and bought furniture...was given a delivery date (you get charged for delivery by the way) and the week of the scheduled delivery, we get a text that our order has been rescheduled / pushed out another two weeks which will have made the delivery wait time over a month at this point...then get another notification today that the delivery would need to be rescheduled / pushed out another week...The excuse each time?..."we're going to be closed that day" - the day THEY scheduled...brilliant!...Just go with another furniture store and avoid Ashley at all costs...You're welcome.

Had a great experience Donna Mims was very knowledgeable and gave me the info I needed to make a good purchase also gave me info on buying Ashley item on line that I wanted to very enjoyable and thanks!

Our sales person (Donna) was very helpful & we enjoyed working with her. That’s the good news !!! Other than that - Ashley’s paperwork and computer systems suck !!!!!!! We were in the store at least an hour extra due to slow internet etc. Also everything requires manager approval - felt like I was in a used car dealership.

I had to call Ashley about a problem with my recliner. A fellow named Victor was so helpful, courteous and nice with me and solved my problem. But I didn't get a chance to commend him cuz my cell phone dropped us. So I am commending him now for his superior customer service and I sure hope Ashley can find him and put a giant gold star in his file. Way to go, Victor, and thank you for your great service! Cathy R.

Really great experience there. The selection is great, and the set up is really pretty. Mason was extremely helpful! He wasn’t pushy and was very patient and knowledgeable with all of our questions. We felt completely comfortable and prepared buying our couch because of him. He made sure to walk through all of the information with us and left us feeling confident with our decision. Thanks Mason!

Mason was just wonderful. The dining set I had seen before was on sale and he helped me price out every piece so I was sure of how much I would be spending. He arranged delivery and explained all the particulars. He was patient and very knowledgeable.

My wife and I visited the store at Ashley Store 4851 Citylake Blvd E Fort Worth, TX 76132 today. Upon entry we were met by Leah, she advised us of the sales and stated that she was available if we had any questions. As we toured the store, less than 5 minutes passed and Leah is is asking if we had questions. We said no continued looking. About 2 minutes passed, then the store manager and introduced himself offered us water and advised he was available if we had any questions. We continued to look around the store, 2 minutes hadn’t passed and some other manager walked up and and stated he knew we were working with Leah. This is absolutely unnecessary! I can’t even discuss anything with my wife without being harassed; if this is how Ashley furniture operates, then I choose a different furniture store to shop at! Is there something I should have stated beside I’m just looking?? How is the customer supposed to consider purchasing anything when every couple a minutes someone else prevents me from considering to purchase! If there is a code word that I need to utilize, please let me know!

Great service and amazing sales team

Today's experience was absolutely perfect!! Adrian Rivera helped me pick out the perfect mattress and made my whole experience painless. Noone wants to spend thousands to replace worn out living room furniture and mattress ... But when you get a great price, 0% financing options and expert sales help, it makes it all worth while. What a GREAT experience! Thank you Adrian!

I visited the store this afternoon intent to purchase living room furniture...I was in the store for 10 to 15 minutes and no one acknowledged me at all. Only one person said hello, but did not ask if I needed anything! Definitely frustrated, on my way out of the store,I saw two people sitting close to the front door. I asked who's the manager for the store and the guy pops up and says "oh, oh that's me." There was also a young lady there I said to him I've been in the store at least 15 minutes and no one has acknowledged me or asked if I needed anything. I am beginning to feel like alot of people in Texas are rude and definitely prejudice. You all just lost a sale today!!! Poor customer service at its best.

Alex was very nice and informative. We had a great experience.

I was looking for a new living room chair. Alex greeted us when we arrived, allowed us to browse the chairs on our own with no hard sale. He gave us time to look and then found us so he could answer our questions. It was a painless trip to the furniture. Thank you, Ashley Furniture!

After visiting several furniture stores, my husband and I decided to try Ashley before calling it quits. Good thing we did because Austin really made our experience a great one! He listened to our needs and made a great recommendation which lead to us finally picking a couch that checked all of our boxes. Great service and communication!

Great service as always.

Good staff and good selection

Staff always friendly and helpful. We tell them what we are looking for and they show us the area and let us browse undisturbed.

Great selection of product. Decent prices. Ask for Ken. He was excellent. We were looking for a recliner and with Ken’s help we found the perfect one.

My experience with Ashley and Austin Bennett is definitely 5+ stars! Austin is very knowledgeable, helpful and patiently answered all questions. He is the reason I chose Ashley for my purchase!

Best customer service and highly educated employees.

Beware of questionable sales practices! I thought the sales person was helpful and pleasant. However, when I said I didn’t want to pay for extended care, suddenly she had a way to provide it for free. Shame on me for not questioning her more but when I reviewed my receipt more thoroughly at home, it turns out she gave me an online sales price for the sofa and then charged me for the warranty. She never mentioned or offered me the sales price and NOT getting the protection. So not exactly ‘free’. Doubt I’ll do any more business with them.

It always amazes me when businesses automatically send a link to write a review when you’ve had nothing but a difficult experience. I wouldn’t normally seek to write a bad review, but since you sent me a link asking for one, here goes. Fix your very broken system. If the person who pays for an item has to be the one to pick it up, you MIGHT want to make it perfectly clear before accepting payment. When the person buying the item offers a perfectly LOGICAL fix and you deny it - well you’ve lost my trust and therefore my business. Either fix your very broken system for a pickup OR, offer more delivery options that don’t include delivery that is 5 weeks out. It’s amazing how a place like mattress firm can manage to deliver something in a timely manner, but you can’t. Buyer beware. You need to fix your very broken system.

Mason was extremely helpful!!!! He helped me find everything I was looking for more. I’ll definitely be shopping here again soon.

We had a great experience here buying a new couch! Mason did a wonderful job and was very professional, kind and patient with us! Would definitely go back here in the future!

(Translated by Google) Excellent service, and different payment opportunities (Original) Excelente atención, y diferentes oportunidades de pago

Adrian was very helpful

It was good. Everyone was very friendly and helpful.

Ken provided excellent professional service with our purchase. He walked us step by step about the delivery of new recliner.

Called to see if they had an item in stock, unfortunately they didn’t but they were able to show us a similar design and fabric to help with out purchase. We called a couple other locations in Arlington and Grapevine but they weren’t nearly as willing to help. Daniel was great.

Worst customer experience ever! Been rescheduled for delivery 3 times...almost 2 months of waiting and still nothing. Can't even get through to anyone over the phone. We were contacted to reschedule over text 3 times and all have been within 3 days of supposed delivery because the warehouse will be closed on a random Thursday! What is that?! We will be canceling our order and never purchasing from Ashley ever again! I will be sure to let everyone I know to do the same! Honestly horrendous service!

Delivery availability was way too far out had to go elsewhere.

Ken was great

Great service and products, friendly, and knowledgeable. The whole purchasing and delivery process was smooth and simple.

The crew is so friendly and the atmosphere is amazing, highly recommended!

Absolutely greatest transaction! Matt was a super professional salesperson & while showing me what I came in to see, I passed by the sectional of my dreams! He was very helpful with the entire process!! Melissa P.

Dayna was absolutely wonderful to work with.

Overall good, could have used a better explanation of protection plan and fees that were added. Here hoping the delivery is A-plus service.

Today while I visited the store, I encountered an Amazing sales associate named Dayna. Thank you for a great experience and fellowship on today. I needed to meet you. Thank you for your words of encouragement. Keep up the great work. I wasn’t having the best day, but you changed my perspective.

The process was super quick and easy! Chase helped me out and made it a seamless experience. The only improvement could be more options or the ability to order online from store.

It was a great experience. Everybody was extremely nice and helpful, Donna took very good care of us big thanks to all and they were all patient while I looked. I want to thank everyone there from Susan Boston.

I worked with Mike Jones and he was very helpful and tried to find one of the two discontinued recliners I bought and only one came in. I was very disappointed and ended up buying two matching recliners at 25% rather than 40% that didn’t match my loveseat but I think they will be fine.

My sales guy was great. My mistake was arranging pickup at your warehouse. What a nightmare. Never again.

Easiest purchase I’ve ever made

My salesman Andrian has always been professional, friendly and polite

Alex is an outstanding sales representative he greeted us as soon as we enter the building. Alex gave us space to walk around and check out the product in the store. We found some bedroom furniture that we loved and is great quality. Alex was amazing!!! When going to this store always ask for Alex he is intelligent and knows his products that he sales to his customers. The manager is sweet also thank you 😊

Not a good experience at all. Found the item I wanted, they agreed to a price match but when it came down to the actual order, it was not the correct piece. I called my sales rep who promptly blamed the error on someone else but said he would update the order. I never heard back from him. I called to cancel the purchase because I do not think this is good customer service so I have no desire to purchase anything from Ashley.

The sales lady was extremely helpful. She was very patient with us and kept showing and explaining the different options to us. I would recommend her and Ashley furniture to my friends any day.

Donna was very helpful in negotiating a fair price for our purchase.

Ordering my son’s furniture was super easy the sales guys were awesome. We were told all the furniture was available and would only take a week for delivery. We were told we should get a 24-48hr notice before delivery well the day before delivery I still hadn’t heard anything so I called(which took forever to get to talk to an actual person) and the guy on the phone then told me it would be delivered the following week. Following week came and same thing I called the day before delivering was supposed to come since I hadn’t heard anything the lady said there was some type of note on the paperwork which she needed to send to the store to get fixed and they would give me a call once the my had a date of delivery. My mother went to the store(she was the one that purchased furniture for my son) they told that since she purchased right before Christmas it looked like a fraud so they hadn’t put the order in and she needed to sign some papers. This time almost 2 weeks went by and was given a new date but my order would now be split into 2 orders and once again once that date came nothing. They called my mom sometime later to try and schedule a delivery date and told us the reason we aren’t getting our delivery is because we aren’t responding to the 24-48hr text and somehow they were texting a wrong number. Which is a bunch of crap since they had been texting both our numbers and if was a wrong number they never stated we weren’t responding to a notification the 4-5 times I talked to someone. I’ve ordered furniture from several other places and my orders all came in the date I was originally given. Trying to talk to an actual person was was the worst it was hard to get through. This was my first and only time I will ever order from Ashley’s.

My littler brother and I, 16, went in completely normally and as normal customers as we were actually going to look for beds, pillows, and stuff of that nature. Immediately upon entering we received a disgraceful look from one of the workers sitting at the entrance. We shrugged it off and continued walking to the bed section. We were only here for about 2 minutes before being approached by one of the female workers that asked, “are your parents here” to which we responded with no and that I am 16. She then said “ok, let’s go,” while motioning for us to follow her. We didn’t and I explained that we drove here and are just looking for beds. She seemed somewhat satisfied with that answer and left us alone. About 2 minutes later, 2 male workers approached us, one of which we believe was the manager but could’ve just been a regular worker, they then asked if either of us was 18 to which we truthfully responded no. keep in mind we had done nothing that any adult customer wouldn’t have done and we were at least neutral with our replies to the workers and not disrespectful. They then said that we had to leave because of “liability purposes.” I obviously did not believe that but I am currently recovering from a concussion and was not about to fight it. I do understand after some research that you have to be 18 to buy things because of their return policy, but I do believe that they do not have the right to kick us out as we could’ve been looking then proceeded to come back another day with our parents to actually buy it. Overall it was a horrible experience and I will not be returning to buy anything. I also have not re-read this review because of my concussion, but I bet if flows better than some of the essays these employees wrote while in school based off how they acted.

We had a wonderful experience with Mason at Ashley’s today and walked away with a beautiful new couch!

I appreciate your salesman Mike, knew his job snd sold the product, good experience!!

Dayna Chapman was a pleasure to work with on our purchase. She is an asset!

Always fast, friendly and courteous!

Our experience was quick and easy. We already knew what we wanted so it was just a matter of seeing it in person and ordering it. Our representative Matt was able to help us efficiently and get us what we were looking for.

My experience with Ashley Furniture in Alliance was very rough to say the least. I ordered a mattress from here in April or so and I was set to receive it in early June. However, I did not receive it until July. Because of this, I ended up sleeping on the floor of my new apartment for over a month. I was then told that the mattress I ordered would not be available and that I needed to choose a different mattress (ridiculous). Only for the mattress I originally ordered to be delivered. Please do yourself a favor and shop literally anywhere else.

Chase was very helpful in our choice of our sofa and table and answered all of our questions. He wasn’t pushy or persistent just perfect in his sales approach.

Ashley Funiture SUCKS don’t spend you time or money here they won’t take care of there problems!!!!

Nice store and friendly staff that lets you look without being pesky… mostly middle of the road stuff with a few high end pieces mixed in…. Kind of the “Target” of furniture stores.

Alex was great Salesperson , not pushy but readily available and efficient He was informative as well. Can’t wait to get my new leather couch and loveseat in 2 weeks. Might get the additional Recliner if still have space.

Ordered a piece of furniture and was told it would arrive on tuesday 01/09/24. I have since had to contact customer service twice now because the store never informed the distribution center to ship my furniture, we paid of $500. The representative that sold us the furniture provided a number but either ignores my calls or sends me directly to voicemail. Will not be buying from this store again

Poor customer service beginning with salesman, Mason who gave his number and said if there were any issues notify him. (No he never responded) furniture was damaged, returned on 2nd delivery Ashley never showed up. Ray, another sales associate assured me he would have a manager call. After 2 hours decided I’d just resolve situation in person and drove to store. Was not one customer, store was empty however Ray still had not found time to contact a manager or get back with me. They just don’t care about customer service!!! Last purchase with Ashley and I will not recommend to anyone!

Pretty easy process and fast quality service

First time instore shopper. Experience was amazing! Matt made my husband and I feel comfortable. Answered all our questions very well and went above and beyond to ensure customer satisfaction! We will definitely be returning for future purchases and recommend this store to our family and friends. Keep up the great work!!! Two thumbs up!!!

Very professional and knowledgeable. Matt was not pushy took the time to listen to what we wanted and then directed us to our purchase

Awesome customer service!!

A+ sales and service. Highly recommended.

My fiancé and I have bought 2 different pieces of furniture here and both experiences were great! Both sales men were professional, informative, and personable. We highly recommend going here!

After searching for weeks, we visited Ashley Furniture and Daniel A. found exactly what we needed! Very professional and helpful. Also just a really friendly and likeable guy!

It was great!

Good customer service. Very good quality furniture. Prices are high so wait for a sale then negotiate.

The staff was friendly and very helpful with assisting us with the selection of our purchase.

Bought a Signature Series by Ashley furniture set from NFM. It’s already falling apart after less than 2 years. Can’t get anyone live to talk to me or look at my pictures. Beware!

I received the wrong foot board and have been waiting months for the correct one. I ordered a bed frame with a storage footboard and received one without storage, we have contacted customer service multiple times and they keep making claims and “expediting” the process however it has been over three months and we still don’t have the correct footboard. they refuse to give us a discount or even help us get our footboard. We were told we’d hear back from customer service, the last time we contacted them was a month ago.

We had a great experience with Donna! She has great customer service! She was very knowledgeable with everything. We are very thankful that she saved us money!!!

Alex was a professional salesman. He showed us and was very knowledgeable and helpful.

Poor customer service! Please avoid this store! My sales person was Dayna and she was not knowledgeable. My husband was trying to figure out minimum height differences between two counter stools and she was not understanding what he was asking, nor did she try to find the answer. We made a purchase and they told us pick up 12/31/23 as early as 10 am. We were skeptical because it was New Year’s Eve and a Sunday, and should have known better. We drove 45 minutes to the warehouse and no one was there at 10 am. I called the number provided, no answer. I called this store’s number and the system told me my pick up date was 1/7/24 😡🤬 We went to the store, Dayna was standing at the front door, I told her that I wanted a refund, and she said I have to call customer service. She escorted me to the desk for the number. I asked if they were open and she said “I don’t know” and walked away. I called the number, it said it was after business hours and to call during regular business hours. I waited at the desk to ask if they would answer the call on New Year’s Day, but no one was available as they were all crowded in the office. Those that saw me just looked and kept walking. Very frustrating, horrible experience, have yet to receive a refund, and who knows what that process will be like 🙄 🤦🏻‍♀️

Great experience buying and getting furniture delivered. 100% Satisfied

Daniel was very helpful.

Everyone that I spoke with were very helpful.

Great place and Donna was great helping us. We'll be back.

Had a great experience! We were able to find the perfect couch for a perfect price. The employee who helped us was amazing

Dayna was very easy to work with made the whole experience smooth and enjoyable. thank you so much for all your help again.

Great shopping experience. No pressure and great prices. Would recommend to all who need nice furniture.

Everyone was super nice and professional and felt at ease with selecting and purchasing our new furniture. They had great options to select from.

Fantastic service! Aide was helpful, knowledgeable, and personable. Will definitely come back for our future needs!

Awesome customer service!

There are always several friendly faces waiting at the front to welcome you in and let you know they are there when you need them but they give you space to comfortably shop the store. The lady manager there at the time of my visit was super friendly and helpful. The new guy s approach was just right a real gentleman salesman. He was informative and patient throughout our shopping journey. I've been purchasing from this location 10 years and can confidently say the service is consistently pleasant, product variety and quality only continue to improve. From my family to yours, Thank you Ashley team!

Donna was excellent in handling my time as I was pressed with little time to look and purchase and she took great care of me.

I will never buy at Ashley ever again. We picked up our living room set on Saturday, got home and noticed the sofa was broken and the leather was damaged. We were told we couldn’t get an exchange or a refund. We have to wait a month until the part is shipped and after that schedule a technician for the repair. It’s very unfortunate that we have to deal with all this with Christmas around the corner.

Very good prices, services are great very welcoming

The staff was very friendly and found what I was looking for.

My husband and I had already found the couch we were looking for online so we were ready when we arrived at the store. Mason helped us get the purchase done in record time and headed it super easy.

Fantastic experience. Matt was a rock star... Explained all the ways to create value. Today, about 10 days later, we still don't have our sofas. The original set was too big, it took a couple days to reselect and even though there was a redelivery scheduled for Saturday, they were not able to delivered the belt selected set on that day... Pushed it out another 5 days to Thursday, December 28th. Response has been extremely slow... Don't know if it is due to holidays schedule or what but I am very disappointed as compared to my first day's experience. Lowering the stars from 5 to 3

Salesman did an wonderful job assisting my daughter and I! He was very friendly and helpful!

Mike Jones was awesome!! Will be coming back sometime and hope to work with Mike again.

We got exactly what we wanted Chase was a gem! And the price was really good!

Lack of communication and common sense knowledge at this location is unreal. Make sure your employees are knowledgeable on credit/purchase limitations and rules, especially when it comes to family accounts where the main account holder lives in another state. Clearly, they just want to force people to apply for more credit lines so they can line their pockets. Lost sale, which I'm sure they don't care about as they get some other sucker to ruin their credit during these trying times. The older gentleman who tried explaining it already seemed annoyed, so I matched his energy. I was just here the other week speaking with another salesman who said it would be no problem ordering the couch I was looking at and he was aware of my account as well and the fact that the main account holder was out of state. I also just called the other local Ashley I work with and they stated it should not be an issue to make this purchase. All that is needed is to verify my identity with ID on the account...

The salesman was absolutely very helpful and price matched to get us the best price. When we had the love seat delivered on the original date, the wrong color was loaded. Our delivery men were very nice when they realized they were going to have to reload it. It took 3 more weeks to get the correct love seat. I wish we would have been told it was no longer on stock but the help line didn't tell us that. The last delivery men were super and set the loveseat up and made sure everything was fine before they left.

It was amazing. It was a very a good experience and Alex the guy who helped us was very helpful and patient with us. I looked forward to the next purchase at Ashley’s and pray to get someone as amazing as Alex or Alex if I can get him again.

Easy,smooth and very satisfying.Nallely was knowledgeable and very helpful in our furniture buying process. Highly recommend and would purchase there again.

Great experience, and customer service.

Helpful, quick and easy purchase! Thanks Ashley's!

Great service and fast!

My experience was wonderful! Ask for Dayna. She was kind, warm and very helpful!

They delivered ealier than promised, put everything together threw away the trash. Very happy

superb Customer Service, indeed. Very, very professional with a 5-star attitude. Great experience. Mary Jacqueline Lee/. Retired Department Administrator

Extremely helpful and got just what I wanted at a great price

Dayna was very helpful and polite!

The buying procedure was great, financing is great. Thats the best part. The bad part. Delivery was never received as promised. No communication between store and delivery. Trying to change a pillow is nearly impossible. No customer service after purchase. Once they got your money they want nothing to do with you. I dont recommend Ashley Furniture, these corporate furniture places are the worst.

I have been having and still having considerable trouble getting someone out here to fix a defect on the furniture.

We bought a new bedroom set a few months ago and Mason was fantastic! Not too pushy as my wife and I circled the giant store multiple times, but always there when we had a question. But where Mason really shined was a few nights ago when we found that our puppy, rightly named Chaos, used our new footboard as a chew toy. Mason quickly found just the footboard and ordered it for us for much less than it would have cost to repair. Thank you Mason for saving my marriage and my puppies future in this house lol!

My table was damage.

The guys were on time, professional and were very informative.

Can not express my disgust in our experience with Ashley furniture. Bought our youngest son a bunk bed in late may/early June. The bottom bed frame broke in several places in late October. When we called to use the manufacturer warranty, we were told their next available date was 12/1/2023. Got a confirmation yesterday 11/30/2023 for between 230 and 530. Sat around the house all afternoon waiting and they never called or showed up. Kids been without his bed for over a month. ***** update****** 12-3-2024 Finally fed up with my kid not being able to use his bed and decided to fix it myself, since they had shipped the needed parts to us. Opened the box to find out they sent the WRONG parts! So, even if they had shown up when they were scheduled, the bed still wouldn't be fixed. I noticed they also over tighten the leg and broke it and tried to fix it with a wood screw. Guess I will pay a personal visit to the store tomorrow.

It was good for me

Customer service was great. They made all the arrangements easy. Did not have to wait long to get all paperwork done. Shopping for furniture and found what we were looking for and great prices.

My experience was a good one? I didn’t feel pressured and my salesman was awesome.

Daniel was very helpful & knowledgeable! Excellent service & prices!!!

Donna gave us great service and wonderful advice. She knows her stuff!

The initial buying experience was great. After the first week we noticed one of the recliners had a hitch and not reclining properly. We were told a new part would be ordered and we’ve been following up for 5 months with no feedback. Changing my 5 star rating to a 2

No pressure Great experience

Horrible! They ordered the wrong chairs and I am now stuck with them.

Good prices, very pleasant professionals.

Matt was fantastic in helping us! We had a great experience with everyone in the store!

We bought a 4000+ dollar Stern and Foster Mattress. The Sales person stated that you had up to a year to change your mind if you wanted to upgrade or return. We wanted to get the more expensive mattres but the manager claimed that we were lied to. There is only a 90 day “comfort guarantee”. I hate being lied to especially if I have spent 10’s of thousands in their store. If you can afford it just go to Haverty‘s and if you can’t, go to Rooms to Go but I definitely not Ashley’s where they’ll say whatever just to get a sale.

Alex was absolutely great and helpful

Helpful and a great sale.

Ashley's customer service is the worst I've ever seen. Do not buy anything here! If there's any issue at all, forget it. They say they have a 30 day return policy but that's a lie. The fine print in the contract says NO RETURNS! It took 3 months for them to fix a defective bar stool.

I would share my experience if I truly had one. As my husband and myself entered the store we were not greeted in any way although there were about 3 reps standing near the entrance. We continued to walk around, test out different sofas, still no type of acknowledgment from anyone. No one inquired as to what we shopping for or bothered to offer assistance. After about 30 minutes we decided to leave. If the store was busy I would normally try to write it off as just that but when we see salespersons just standing and chatting with one another, not making any attempt help, clearly they had made enough money for the day.

Worst place to buy furniture. They don’t care about costumer at all. My sectional sofa came with big, dark stain and I reported the issue same day. I was assured that they will take care of it. Months went by and I am still waiting.

Extremely disappointed in this store. Sales rep blatantly lied to us to convince us to order additional items for a sectional couch. She claimed that it was better to order more and return items that won’t fit. 5 minutes after we got our delivery we called the sales rep to see how we can return a corner wedge of a sectional we did not need and she just said all sales are final after delivery. When calling the manager he said he couldn’t do anything about it and can only give us a number to try. No one helps from that number and they cannot provide me a district manager to discuss this with. Now we are stuck with a brand new corner wedge and it appears the only option they recommend I do with it is to throw it away…

Very bad exp and feeling bad for buying Ashley product

They are a very professional salesman what I really like about them is that they introduce their selves and let you shop around and once in a while they come to see if you need any help.

What a horrible experience. Ordered a twin bed and mattress, was told that the frame purchased required a Twin XL mattress so that's what was ordered. They are the furniture experts after all. Bed was delivered yesterday, no assembly was included so it was assembled today, one day later. The twin xl mattress is too big and does not fit the bed. Went to the store to get an exchange going and was told they can't exchange a mattress that has been delivered and accepted. No help whatsoever, won't admit they did wrong.

Mike Jones was amazing!! I told him what my budge was and not only did he meet it, he has superb customer service and took the time to explain each and every detail. Thanks Mike job well done!!!

Staff was friendly and not pushy. Huge selection of furniture.

Great Job Love the way my salesman executed the perfect plan

Landry was incredibly helpful in assisting my family to find the ideal living room set that perfectly suits our needs.

Friendly service

It was great

Excellent service, cool nice and helpful people I love em all

Oct 25. 2023 at 4:40 I finished work and went with my wife to the store, the place I chose best to buy some furniture for the living room because we just moved and I found out that it is the worst store we have ever been to, the old lady at the door without education intercedes with us by talking to me about things that do not interest me and asks us for our name to enter the store. After that I let her know that we only want to buy furniture but she continues pedantically making us lose our enthusiasm in being there. There was also a man standing watching how typical security gorilla and another one who would be the manager, I told my wife let's get out of here because I already feel bad and I don't want to leave my money to these idiots, because on the way out they only laughed at me and my wife like yes It was a joke. I recommend not going to that store, they treat them very badly there, they are disrespectful, ignorant, racist.

The staff is friendly and courteous with my furniture purchases. I know exactly what I wanted to order, they did not try to sell on additional products.

Everyone was awesome and we found exactly what we wanted for an amazing price. 5 stars for sure! Alex was so helpful and the store manager couldn’t have been helping us find what we needed.

Very professional and personable. Very pleased.

Dayna was very friendly and helpful. She got us the best deal available for the sofa set we wanted to get. The furniture selection at the showroom was extensive and we were able to find just the right furniture of a great quality.

I received great service. They matched a price I saw online which was quite a bot cheaper than what the price was in the store. That made me a very happy customer!

Great customer service . Tray was a great representation of the company .

Ordered a beautiful ivory Lindyn three piece sofa from Ashley and had a horrible experience so let me share. My sofa was delivered this morning and I noticed a black streak across the ivory sofa and said something to the two men that brought it to my house which was a service I paid $300 for might I add. I tried to send it back with them but they argued with me and would not take it telling me within 30 minutes or less someone would be calling me to professionally clean it with Ashley furniture. After three hours had passed and no call and having looked under the cushions and further into this situation I noticed the men flipped the cushions over that had more black spots and hand prints on them trying to hide it as well as the inside of the pillows the stuffing was falling out and busted and many more marks on the couch. I called the guest services and they are supposed to be having someone call me back within the week, but this service is ridiculous. A “white glove” delivery service for what?? Maybe you should rename it a black glove service since that’s what you like to do is stain everyone’s furniture and hide it and lie about it so you can argue with the customer and not take it back with you. I have never seen such poor customer service in my life and surprisingly I have used Ashley for years and this is my first time seeing their true colors for myself but I have always heard the horror stories! My recommendation is GO TO NEBRASKA. Extremely disappointed.

The salesman was very knowledgeable and polite. He made us feel very comfortable.

Very professional Help me since I get there with all my needs. And wait on me. That's awesome 👌

It was a great experience. Everyone was friendly. Daniel was excellent to work with.

Highly do not recommend! We were sold the wrong item. I think it was an error on the salesman’s side but when we receive the wrong item and called customer service we were told all sales are final and we got the item that matched our sales ticket. Even though this was not the item we were looking at in store. If you purchase here make sure to cross reference item numbers and all info before paying. You won’t get your money back if it’s wrong.

(Translated by Google) The financing plan is a robbery, do not fall into this trap. We went to buy a mattress and the person who assisted us promised us a financing period that was not the same when closing. DO NOT TAKE THOSE PLANS, it is better to save and Buy things in one payment, these people are not there to help, they are there to take advantage of you not having credit, they are not good people, stay away from them (Original) El plan de financiación es un robo no caigan es esta trampa. fuimos a comprar un colchón y la persona que nos atendió nos prometió unos tiempo de financiamiento que al cerrar no fueron los mismos NO TOMEN ESOS PLANES, mejor ahorren y compren las cosas de un solo pago, esta gente no está para ayudar, están es para aprovecharse que que no tengas crédito, no son buenas personas, aléjate de ellos

Love Ashley Furniture! Very good choices and quality! The sales associates are pleasant and very helpful with the details. Thank you

Matt was very professional and knowledgeable. Very great atmosphere. I am a very happy customer.

Good selection, very helpful

Salesman lied to me Offered me one thing and then added on all kinds of charges and even tagged on $100 on top of asking me to pay cash to third party delivery!! Ridiculous! Manager came to fix. Very shady way of doing business. I ended up with a proper deal but $800 less than what salesman charged me. Makes Ashley appears like a bait and switch shyster biz. I am a good Ashley customer and this experience makes me feel violated. A most disappointing and distressing experience. He seemed so friendly at first and when I was ready to walk out he tried to guilt me by telling me that he stayed behind for me!! What sort of shady training do you give your sales people!

Alex B was excellent!! Very knowledgeable. Listened to my needs and matched mattress options to meet my needs. Very friendly and great sense of humor! Thank you Alex!!

Adrain is great! He will work with you to get the best deal.

Super great experience, everyone was super helpful. Adrian was the one who helped us out and he made the process easy and answered any questions i had. Definitely recommend!

We walked into the Ashley Store in North Fort Worth, TX and was immediately greeted by Dayna (salesperson) She knew exactly what we were looking for and within 20 minutes the deal was made and we purchased our Dining table and Living Room Set. She was lovely and very personable. Please give her a Kudos from us... job well done. Hopefully all of your staff is like her! Thank you Dayna!

Chase made my process soooo simple and easy

My family and I had a wonderful experience at Ashley’s. Daniel was very helpful and attentive and we love our new furniture!

Alex B was extremely helpful and patient with me. He answered all questions and made sure I was completely satisfied before making a purchase

Lonnie Contreras was awesome. We had really great experience with him. Great customer service. Will definitely visit the store again when in need of good stuff😊

Bought my table here and I got it delivered to my house and when it got there it came with a stain and a scratch and they sent me to costumer service but they never fixed anything and they offered me money to stay with that table but I payed a lot of money for that table for them to say that all I wanted was a good table that I payed a lot of money for and they sent me that damaged one I will definetly not be back here again ,overall bad company

Dayna with Ashley has followed through and been great! The furniture was delivered with a seam coming apart however they’ve assured us a tech will call within the next couple of days and repair or replace the damaged piece. We love our couch and chair so much we’ve also ordered bar stools.

It was a pleasant experience & Lonnie took care of us! He was a great sales rep, we Will remember him for sure! Thanks for helping us pick out exactly what we were wanting & no pier pressure. Loved this place & will come back! Thanks Lonnie!!

Impressive showroom and sale items easily financed were a plus. Monique, the sales person, was superb. She was very attentive and provided valuable insight on the specials being offered. Her manner was professional and a pleasure. I strongly endorse her. If you have an opportunity to have her advise you in your search, you will not be disappointed.

Ken was efficient and made it work!!! Thanks Ken. My son is going to love his new furniture!!!

I needed a recliner asap. 2 very nice men sold me one after 8 pm and my brother was able to pick it up at the warehouse the following morning at 10:15am.

Very friendly and answered all my questions

Bad experience dont buy from here! I have been waiting for my refund on a warranty i purchase and its been 6 months.

Experience was fast and great. Ordered a couch I saw online and completed the entire transaction virtually. Within two days it was delivered to my front door. Fast, friendly, and convenient service.

Great customer service

Mike took the time to show us all of our options and get the best price for us.

Made a stressful task easy and fun Would deal with her again great service

Great experience with the sales team at Alliance. We got the financing, discounts and everything we needed to complete our kitchen experience.

Dayna was AMAZING! So helpful and friendly and worked with us on what we could do without being pushy or judgmental. The perfect shopping experience for us.

Matt was awesome & very patient with us while we made our decision. The purchase process was so easy. Thanks Matt

Do not buy from this place! All they do is pass the buck. I submitted a warranty claim I've been trying to get fulfilled for two years over something simple... Zero help from them! They took my $4000 for the couches though.

Great customer service, team was willing to work with us on pricing and applied no pressure to buy.

Everything went great! Dayna was wonderful to work with! Thanks

Austin was super helpful on my initial phone call. He was patient as we worked through the pieces that I was inquiring about. He was also extremely helpful when it came to explaining the payment process as well the pick up process for my items. Would definitely recommend!

Daniel, the young mam that assisted with my purchase was amazing. This young man was kind, considerate, attentive, showed Integrity and a blessing. Please ask for Daniel Ayala, if you decide to make a purchase, he showed the old time way of good customer service. I normally do not give reviews because I am not into technology or going out putting in reviews, however, this young man deserves 10 stars, truly this was no coincidence! God is so good! We want to have a good experience when furniture or any shopping.

Austin was informative made relevant suggestions and got the best deal possible 😁

Mike was very helpful and knowledgeable also was able to enjoy time talking to him.

Tried to sell us $6000 mattress when we were just looking for a bed

(Translated by Google) I love Daniel's attention to Ashley, I'm sure I made a good choice in what I was looking for. Thank you (Original) Me encántenla atención de Daniel en Ashley, estoy segura que hice una buena elección en lo que buscaba. Gracias

We had the best experience at the Ashley’s furniture store today in Alliance! We came in and looked through everything and we’re almost done when the sweetest sales lady named Dayna Chapman came over and asked if we needed anything and helped us with our questions. She was so efficient, friendly, knowledgeable about the whole process, and overall extremely helpful. She was not pushy with us at all, which we really appreciated. We will definitely be back!

Adrian was great!! Such a help with out being overbearing.

Dayna was an absolute gem to work with. She was very patient with us. Great experience.

Ms Dayna was sweet and helpful

Very nice experience

Great Customer Service! Our salesman, Mike was Awesome! He allowed my husband and I long enough to browse the selections, then he approached us at the perfect time for us to ask questions. We came in to buy a bed but ended up buying an additional item because of his salesmanship. We will come back to Ashley's when we need furniture in the future!

Revised review. My previous four-star review is based on a decade of purchases and experiences. You are only as good as your last encounter, which in this case is zero stars but Google does not allow that for some reason.... Still trying to figure that one out. We walked into the store, typical hounding by sales people trying to claim you as you walk in the door. The whole process of the sale is newer to me. First time that the salesperson pretty much took care of everything via their laptop. There really is no more checkout center therefore you really don't feel like you're going through the process of buying a car like it felt like on last purchases. Mine are glitches, this process was good. Our salesperson was nice. This is where things take a dramatic tailspin. On the day of delivery, which was actually rather quick (now I think I know why), I paid $170 for white glove delivery which was essentially taking the wrap off of four chairs that were already assembled and sliding them across the floor. Then taking a table, which was completely assembled aside for four table legs which took about 30 seconds to put on. They were out in less than 5 minutes. Did not see that every single chair had a defect in the legs that left them wobbly and uneven. One person saw this and did nothing about it. We called, they were going to send someone out and were going to send a chair leg kit, whatever that was. So this firm hired by Ashley to make their imperfect furniture perfect involves a robo scheduler, not a real person. We had something scheduled for 3 days out. On that day, they called to reschedule. They did that five more times. We accepted every single time we were given. Then on the 6th reschedule, it was the one time in the entire week that we were not able to be there and they just canceled everything out right. I called Ashley furniture to complain and reschedule. My sentiments fell on partially deaf ears. I did at least get something rescheduled, and someone is supposedly coming out in 3 days (mind you at the time I I'm updating this review it is now a month since we purchased and received this defective product). However, when I informed the rep that I was not going to pay $170 for sloppy delivery I was told that the manager from the store would have to call me, which of course still to this day has not happened. So, I just hope that we don't have the same dog chasing its tail experience when they call us to reschedule six more times in 3 days. If that does happen, this furniture will be loaded up and dropped off at the front door!!!

Adrian was awesome

Customer service was excellent! Great experience with selection of furniture needed. Nali was very personable!

Great service and very helpful with any questions I had!👌🏽

Went in today to look, ended up purchasing. Ken was knowledgeable, professional and did not pressure us at all. Definitely recommend him and this location.

Daniel our sales man was awesome!!!! Very courteous and not pushy at all.

Is this a joke? Been trying to get a chair repaired/replaced since March, this is August. Don’t walk, run for any purchases from Ashley Furniture!!!

The experience with this store has been the worst I’ve ever experienced with any furniture retailer I’ve ever worked with. I would say contact rent a center( if they still exist) before dare heading into this store. The customer service from the store and even corporate is disgusting. Alex the floor manager and Austin the sales guy are pure liars. My wife and I gave them multiple chances before finally just giving up. It’s sad to know how they treat people ready to spend money with them. We have our living room, dining room and two bedrooms that we were looking to refurnish with them and there’s not a chance in hell I would ever move forward with that. If you’re looking for furniture go to rooms to go in the same parking lot! They are friendly, honest, helpful and work with you to find your dream couch even if you walk in 20 minutes before they close! At Ashley’s they run from business. Such lazy people there. You walk in and they are just laid around on furniture like it’s a lounge. That should have been our first red flag to run! Nobody is willing to help(actually help) not just lie about it to get you moving on. Just know this place isn’t worth it!

Adrian was helpful and very pleasant to work with.

Very nice and patient. Kept us informed. Mason was great!

When I tell you run the other way! The customer service is HORRIBLE here. I work off surveys and would never want to leave someone a bad review but I have had enough. Everyone there lies about when your salesperson day off is or when managers are off just so they don’t call you back. Furniture arrived damage so we didn’t accept the delivery. Since then it has been PURE CHAOS. Telling us we will get new pieces then we will have to take a partial delivery because one piece is in Houston. To never delivering the partial delivery and now we can’t get a straight answer from anyone. Nobody there cares to help or has any actual customer service. Our salesperson Austin started great and at this point he’s pretty good at hide and seek cause we can’t get help from that boy to save our lives. The sales manager Alex is just as bad! Nothing but lies from him since he had to jump in. They do not care at all about your experience being good. Just selling you some furniture and pushing you out the door. Now it’s even a struggle to cancel the order. Nothing but lies! I will never even look their way ever again and I’ll be sure to stop every friend and family member from ever walking in their front doors.

Found several items online, came to touch, feel and measure. Ended up buying entire home staples for 3 rooms. Thrilled with selections and customer service. Loved Mason, salesrep was fabulous!

Okay so the first thing was that we were nearly run off the road in an extremely terrifying incident on our way there. Upon entering, my husband and I basically collapsed on the display closest to the door. Hope was our sales person and she was amazing. She did everything in her power to make sure that we were comfortable and calm before we even began talking about furniture or anything like that. I was like mid panic attack and she really helped pull me back to center. I will forever be grateful. Hope was AMAZING

Great experience all the way!! Will be our first choice of furniture store next time around.

Tyler was an excellent sales person. He helped us. We were able to get exactly what we were looking for and have it delivered in a very timely manner. Looking forward to the delivery of our new furniture in just 48 hours from now. This is our second time selling our house with Ashley‘s furniture. We sold our first house that we bought 17 years ago with Ashley’s and we’re starting to do the same with this house that we just purchased. If you’re looking for a reputable company look no further.

Have problem with having to make second trip to pick up at warehouse! Why is it the customer has to pay THIS extra cost! The warehouse can have one to store in minutes!

Ashley has amazing quality furniture and such a wide selection. Lonnie is incredible and really helped us get the perfect mattress and bedroom set. I can’t wait to sleep in our new bed. Thank you Lonnie!!!

My husband and had a great experience and with the help of Mike Jones! He is a nice and knowledgeable salesman. Very warm and personable and helped us pick a couch we love! Would definitely come back again!!

Tyler was a huge help to us. We got our new living room set. Can’t wait until it gets here.

Mike jones was great. Went out of his way to help load and move the furniture.

He made us feel at home

We haven't received the delivery yet but we are expecting in 2 days thanks to the awesome sales agent, Mike Jones. He was very y helpful, informative, personable, and when we told him what we were looking for he immediately showed us many choices. Thank you again! Just know Ashley has several choices and also it is better to go in person than online. They have better choices and the ones online more than likely come from the West coast stores and not Texas! Stop by here! You won't be disappointed!

Lonnie took great care of my furniture needs on the first visit. He made it easy, answered my questions, and in a professional manner. I will definitely visit them again and highly recommend!

At first my husband and I were VERY disappointed. We knew exactly what we wanted so we swung by after church and made our way to our desired item. Upon walking in my husband noticed a manager nodding at another worker, motioning to approach us. This wouldn’t have been a big deal if she would have left us alone after our first interaction. However, she continued to follow us around the store. It made us feel uncomfortable and honestly if it wasn’t for Hope, we would have left and bought somewhere else. But, Hope noticed us and was the kindest, most personable worker and made the transaction not only easy but enjoyable. She is truly a gem! Very thankful for her and believe she deserves to be the trainer of all people on the floor. I bet if everyone was as pleasant and warm as she was, they would sell out of inventory. Thank you Hope, we loved meeting you!

The experience was awesome! Nice customer service from beginning to the end. Beautiful set up. I would always recommend to anyone who needs their service! Thanks to everyone who attended to us at Ashley’s store! Keep up the good job!

We enjoyed purchasing out new couch, Adrian was really nice to us and understood our circumstances, they found us a solution and negotiate with us. Thank you so much again!

Great place 👌

The lady was so helpful and she helped with all the details including my payment and delivery

Went to the store and spent nearly $10,000 on furniture. We told the sales rep, Matt L. that we were doing our best to match the coffee table and end tables with our current furniture. We asked, "If it doesn't match, can we return it? Haverty's has a 3-day return policy. Do we have the same with you? He said, "that shouldn't be a problem." My wife and I both heard him say that. We get the furniture and it doesn't match. So, we call Ashley's and get no help. The local manager said he would throw the furniture in the trash if we brought it back, the sales rep denies saying what he did, and customer service is no help. I will never buy another piece of furniture from this company, even if it's only out of principle. There is no integrity there if their sales reps are lying about having a return policy when they don't and if their company will not back up what was said to make the sale. If I were you, I would look elsewhere for better quality furniture and a place where the employees have integrity. Update: I followed up with the text and email as you requested. Still haven't heard anything several days later. Very disappointing. Found poor workmanship on the back of my sofa and they won't even respond. EVERYONE HAS GHOSTED ME AND I WANT RUDE NOR DID I USE POOR LANGUAGE. AVOID THIS STORE AT ALL COSTS. GO TO HAVERTY'S. IT'S WORTH THE EXTRA INVESTMENT. Update 8/14/23 I finally got a refund and they picked up the furniture. Someone from the home office was very understanding and polite. I appreciate that she went out of her way to help me. While I am not going to modify the first part of this review, the second part is positive. I'm adjusting my overall rating to three stars because of the home office communication.

The furniture was nice, but the salesperson promised delivery for us on the following week on the day we needed it and the warehouse refused to meet that date. The delivery didn’t actually happen until almost a week after that. No one at the warehouse was interested in fulfilling the salesperson’s promise, even when the salesperson contacted them directly on our behalf. I asked to speak to a manager about getting the delivery as promised and was told the manager would call me the next day…of course, no one called. So, our furniture delivery was embarrassingly late. I’ll never shop there again. I don’t want to do business with people do business that way. :(

Ken was great , very helpful , knowledgeable , and courteous . Did not hound us which was much appreciated .

Alex B. Is a great salesman. He’s helped us multiple time. Next time your in look him up.

Everyone was very nice, Adrian was knowledgeable with regards to the merchandise and helpful.

Sales rep was distracted at times and was talking dollars and a sell than attributes of product. Very pleased with the product.

No one approached me to see if I needed help or anything. Actually went in to get help for a recliner I had bought another time. But didn't know where the main desk is at to get help. Plus I'm somewhat handicapped and had someone approached me then I wouldn't have wasted time trying to find someone. Finally found the desk and eventually got help.

Ken was great. The entire process was seamless and pleasant. We’ll be back.

We had an Amazing experience today at Ashley’s in Alliance. Daniel Ayala took very good care of us and we got what we wanted and more. He is a 5 star employee!

Daniel Ayala got us in and out. We we’re very satisfied and will go back to him anytime we want to buy anymore furniture. Thank you sir.

Thankful for Alex who was happy to help assist us in purchasing our daughters first big girl bed!

Ashley’s representative Adrian took good care of me with rebates and the ongoing promotions and sales, made it easy for me to walk out the store with a awesome purchase.

Mike was great! Helped us get all the pieces we needed and made suggestions without being pushy. Furniture arrived today, delivery and set up was fast, and it came right when they said it would. I love my new room! Thank you Mike!

Dayna is great she is the only one walking around with a smile and a positive attitude everyone else walk around with a frown and without a smile and not greeting anyone. Dayna is great

Thank you Maria for helping me. She was very helpful, kind, and professional. Appreciate everything.

In the Store i had a Great Experience, But After that there customer Support was Horrible !!! they couldn't answer their phone, tried Texting as they said to do, they wouldn't get me to anyone, called a Third number and no response.

Great Service! Alex and Maria were very helpful and patient with us! Maria answered all of our questions, gave us great tips and helped us efficiently with our order. Def. would come back to this location.

We went in looking for a dinning room table. Asked for difference in pricing with payments, different furniture pieces and adding and changing different prices to the set with no feelings of rushing or like it was a hassle. Thanks Dayna Chapman for helping my family out and leaving with a Kitchen table set!

Matt was awesome to work with.

Alex and Dayna are awesome! They did a great job helping me out and were super kind/patient with me the entire time!

daniel is super awesome!! got a whole room set up thanks to his customer service!

Sales person was great… I was looking at my statement and noticed that $500 was added for “protection plan” and a $250 delivery charge. If I did hear the price on either of them… I would not have done either. We may be returning to the store tonight and declining the purchase.

After a long search for a new set of couches, we finally found what would work best for us with the help of Daniel A. He truly helped the experience go much smoother and truly was patient with us. Daniel helped us throughout the whole process and even helped by moving around sectionals and tables to see what best fit our living area. To top it off we even found a bedroom set for our son. The best news is they had everything in stock and we would not need to wait months before getting our new furniture like at some other stores. Thanks Daniel and Ashley’s! Y’all did not disappoint!

Staff was friendly and answered all questions. I’ve purchased furniture for two homes at Ashley and never been disappointed.

My wife and I were looking for a dining room set, We worked with Tyler and found exactly what we were looking for.

All was good good service

Everyone was amazing!

I want that bed please Because I have chosen that bed but I didn’t pay because your service down

I had a great experience. Daniel patiently answered all of my questions and helped me find the right furniture and mattress for me!

Dayna was the absolute best! Thank you for your time, effort and help picking the best piece for me! You stand out above the rest!! Thank you Dayna, you were awesome!!!

Very favorable experience. Found the bed and mattress I was looking for with excellent service.

The ease of simply talking and explaining what you are getting into as far as what you choose is spot on.

Junk

Excellent Sofa and Amazing Service by Adrian! Rating: ⭐️⭐️⭐️⭐️⭐️ I recently purchased a fantastic sofa from Ashley Furniture's Lyndeboro collection, and I am absolutely thrilled with my purchase! The service provided by Adrian, the sales rep, made the entire experience easy and stress free. Adrian was incredibly friendly and helpful throughout the process. He showed me different collections and took the time to understand my needs and preferences. He had excellent knowledge about the Lyndeboro collection and provided valuable insights, making it easier for me to make a decision. The Lyndeboro sofa exceeded my expectations. It has a stylish and modern design that perfectly complements my living room. The quality craftsmanship is evident in every detail, and the sofa offers exceptional comfort for both myself and my guests. Adrian's customer service was outstanding. His professionalism and friendly approach made me feel valued as a customer. I highly recommend the Lyndeboro collection and Adrian's assistance to anyone looking for high-quality furniture. The combination of a great sofa and excellent service from Adrian has made me a loyal customer of Ahsley Furniture.

This by far is worst store I have ever encountered. The customer service was disappointing and unprofessional. They also go through new management every month. We had a manager make promises to us about our purchase and when we had issues with our order they wouldn’t honor their promise. They lied just to take advantage and I advise anyone looking for furniture to look anywhere else but here. It is not worth the hardship these people will put you through.

It was more than amazing Daniel is more than amazing too

Adrian did a great job and was very helpful

Adrian was very helpful and patient as we selected furniture for our living room. It was a great experience and plan to use Ashley’s again in the future.

Michael J. provided us with great customer service. Especially when we all realized that what was listed as the description and sku number did not match what was actually packaged as a grouping. He immediately got it corrected in no time!

I needed everything and by a super quick date and they made it happen 💜 fun and easy experience

Franchise location had a “Memorial Day Sale”. Went in for the prices we saw online and when we called they were offering 25% off any order over $4,000. Picked out furniture but noticed the chairs we originally came for were $220 difference each from the online price. Still bought over $4,000 but felt weird about the price the next morning and realized that the dresser we bought was a $400 difference and the sofa and loveseat were also a $300 difference. So the franchise store jacked up the prices for the “Memorials Day Sale”. Which seems very un-American thing to do on a day to remember our fallen heroes. I will not be giving our business to Ashley’s.

Everything went well. Initially the night stand was dropped off like a FedEx package, minimal damage. Took a star away for tha

I was immediately greeted by Ms. Nallely. I told her what I was looking for and she took it from there. I'm on a cane so I was super slow in moving but she stayed with me all the way. She knew exactly what I wanted! She's knowledgeable in what your store has to offer. I will recommend family and friends to seek Ms. Nallely out if and when they are looking to buy furniture!

Great service from Mason

Walked in looking for a living room set and was greeted by Tyler. He did an amazing job showing us around. We settled on a set of recliners that come with a massage feature. Love my new sofa.

(Translated by Google) Nallely was very kind :) (Original) Nallely fue muy amable :)

Maria was wonderful. She was very personable and directed me to what I was looking for. She was very clear with my options and was able to adjust my delivery to what worked with my moving schedule. I had a bad experience with Ashley Furniture before but after meeting Maria I look forward to shopping there again.

Excellent service and excellent delivery guys. Very respectful!

My service was good. The person I spoke to was polite and communicative.

Great experience with the sales representative Matt. He was kind to me and my wife. Catered to what we ask for and then some. Saw I had back pains and inquired about it. Told him we need a new mattress but we were not ready to purchase one yet. Insisted on us just trying one. The 3rd try, we ended up buying one we loved. Thank you

Dont come here They told me first no penalty for canceling then i went there they told me 10% penalty which is alarming and start asking me why i wanted to cancel , first if all who gave your authority to ask me why i wanted to cancel?

Mason was great and made the whole process of buying a new couch effortless

Great experience. Adrian was an incredible salesman. Have plenty of space but was always close enough to answer all my questions. Got an amazing deal on the master bedroom suite and got the incredible Temperpedic with the newest adjustable base. So excited. Can’t wait for delivery!

I purchased a tv console with fireplace from this location and paid $2235 for it. They delivered and installed the piece. They said I have 72 hours to call and report any issues. After they left I noticed the fireplace does not fuction correctly. I called customer service and they said a technician will come out and take a look to see what happen. 2 weeks past by and didnt hear anything from them which I had to called them again and they said my case is still open they just dont have anyone to work on it yet. Another 2 weeks went by and I got a text from them and said that their techs are not qualified to service the fireplace and that they will closed out my service request. So I paid for an item that delivered to me malfuntion and they dont want to do anything about it. As a consumer I have to take the loss is not right!

According to price tag in store I was getting half off. After the sale I checked company website and it was 100’s less online. Not good business.

Tyler was great and super helpful! we had a very relaxed shopping experience and didn't feel pressured :)

Five years ago I spent over $20,000 in this store and today I went there to buy some more furniture and I earned protection plan from my old furniture for about 1000 bucks they told me today I cannot use my credit with any promotions and they was very rude especially the manager in the store I don’t recommend this store to nobody

Good collection, different price levels. Quality is not optimal, support is not the best, but the worst thing is that sales associates will fool you, check the model code on the website and compare it to the quote/receipt before you buy. I’m not kidding, they’re dishonest like that!

Super easy and simple process. Matt made sure everything went smoothly.

Excellent experience. Didn’t feel pressure from floor vendors and when finally decided to ask questions they were available.

The team at Ashley Furniture--Alliance were great with top notch service. I will definitely be returning.

DO NOT BUY FROM THIS STORE. Purchased a couch and extended warranty in October 2022. Couch was delivered broken. Filed a claim. It has been 6 months and the couch is still broken. We have contacted Ashley more than a dozen times. Each customer service rep has ordered us the wrong part. Reached out to Ashley on social media and they put In touch with a customer service specialist. They ordered the wrong part as well. As of April we have have been ghosted by that customer service rep. As of May 2022 couch is still broken and do not expect it to get fixed.

DO NOT SHOP AT THIS STORE. THE SALESPERSON MIKE JONES AND HIS MANAGER ARE CHEATING CUSTOMERS BY ADDING ITEMS SUCH AS MATTRESS PROTECTORS totaling over $90 WITHOUT COMMUNICATING TO THE CUSTOMER. This IS DECEITFUL and BAD BUSINESS PRACTICE. VIOLATING CONSUMER”S Rights.

Worst place to purchase furniture. The customer service sucks to say the least. Nobody gives you the same information. The warranty program is the worst I have seen. You cannot get any manager to call you back or email. You cannot get anyone to come fix the problem. I will NEVER purchase from Ashley furniture again.

We worked with Hope and Alex. They were wonderful! They gave us time to explore our options, answered all of our questions and were true professionals. This experience was WAY BETTER than online shopping.

Hope was amazing! She helped us find exactly what we needed!

[DID NOT RECEIVE MATTRESS UNTIL 7 MONTHS AFTER ESTIMATED TIME AND 6 FAILED DELIVERY ATTEMPTS] [DELIVERY GUY SIGNED FOR ME WHEN I DIDNT ACCEPT ORDER??] TLDR: Ordered mattress from this location in October 2022, didn't receive CORRECT one until May 2023 after 6 incorrect delivery attempts. Delivery guy tried to pull a fast one and forged our signature claiming we accepted the incorrect mattress. Horrible customer service. Horrible store. Ordered a mattress in October of 2022 and was told it would be a week for delivery. All was fine until the delivery guy came to our home and gave us the incorrect one. We told the delivery guy it was incorrect, and were told to notify the store within 72 hours, we did so, only for the store to tell us to remain with it for 30 days. We then contacted the salesperson in charge of our order and notified them it was incorrect, then were told another delivery with the correct order would be organized. AGAIN, it was the incorrect one. Long story short, this happened a total of 6 times within the span of 7 months. Ashleys always said they would investigate why we were receiving the same incorrect one but never gave us an answer/explanation as to why it was happening. We were frustrated after the 4th time and wanted a refund or compensation. Unfortunately, neither were able to be provided from the company due to the “higher ups” not approving the refund. We also decided to head to the Ashley’s location in person and express to them how baffling it was to send us the incorrect mattress 4 times during this time and asked if there was a solution. We even suggested to pick up from the warehouse directly but were told not to by Ashley’s. Instead, we were repeatedly told a chain of command were investigating why we received the same incorrect mattress so many times. Management told us they would be in charge of the order personally but we still received the incorrect one. Calls after calls, frustration, clearing schedules each time for each delivery, whilst still receiving the incorrect mattress not 2 times but 6 times is ridiculous. Better yet, the delivery guy the 6th time even took it upon themselves to SIGN FOR US when we DECLINED the 6th incorrrect mattress. Extremely disappointing if this company considers this “professional”. Bad management, bad customer service, bad deliveries. This location/company should not be considered the location to provide you with “The furniture that makes your house a home” if you cannot deliver 1 single mattress within 2 attempts. Regretfully, you were given 6 and were not able to do so within those attempts. Save yourself the time, money, and the headache and go somewhere else please.

Luiz was extremely friendly and helpful from the time we walked through the door & throughout the purchasing process. We came in looking to purchase a nice mattress and he was able to show us some extremely great deals on a bedroom set and a nice mattress. Will be back to see him when I redecorate my living space

Moving into the area. We just stopped in to find a few things. David was very helpful and patience.

A lot to choose from! They're just out of our affordable range 😂

Michael Jones (at the alliance location) was very helpful with his info and patience. He gets 5 stars for his professionalism. I will say, when I walk into a store, having 10 salesman standing there looking at me like I'm prey about to be gobbled up wasn't ideal. I understand that they are salesman and are there to help, but it's a bit overwhelming when you walk in the door and there are a bunch of people staring at you.

I shop at Ashley’s furniture for all of my furniture and I must say Daniel and Mason are my go to guys. They are very professional a make the whole checking out process go smoothly and quick.

Hope was very professional and was extremely helpful in my search for new accessories for my home. I will definitely be coming back for more furniture.

Friendly staff, good selections, and good discounts!

Excellent customer service and clarification on any doubts or questions about products.

We are repeated customers and we will not shop anywhere else. The service is amazing Edited !! Nallely is the best, we got our couch today and we over the top about it!

The experience in placing the order was ok. I didn’t appreciate the fact that my delivery got pushed out months without notice. I was initially lied to in order for the sale to happen and told they had all pieces in stock when that wasn’t true. The actual delivery was the best part. The guys were polite and quick.

Staff was great and patience. Adrian explained very detailed all my questions and was very helpful. Was a very good experience to see and buy on Ashley. Thanks to the staff that make it possible.

Trey Pierce helped my girlfriend and I pick out some new furniture for our apartment. He was knowledgeable and kept the process easy and helped guide us to the pieces we were looking for. This was my 3rd purchase from Ashley Furniture and he has been the best sales rep I’ve worked with so far.

Over pressured sales staff that was not very knowledgeable about their financing and delivery dates on everything was too slow. Bought same items we needed at T-Mart for a lot cheaper and had delivered next day.Ashley products at that

Shopping at Ashley’s was easy and stress free. Lonnie helped my husband and I pick out a kitchen table for our space that was within our price range. The entire experience was great. I can’t say enough good things about the location and how easy it all was.

Very satisfactory experience. We just moved to the Dallas area and Matt helped us furnish our new home. He is very good at his job! Please give him a raise immediately.

Excelente service

Mike was very helpful and informative.

Our experience with the Ashley store was horrendous First, they rescheduled the delivery three times. Second, when they came, they brought the loveseat with the legs all scratched. Third, when they installed the frame king bed, they damaged it. They put parts in backward, scratched the wood, and left the screws loose and parts incomplete. We immediately contacted the warranty call center to claim the two damages, and they took a month to help us. We called multiple times and sent emails and Facebook messages, but no one helped us. We had to go to the store for help, and they told us to call the technical company. When we reached the technical company, they corroborated that Ashley never scheduled a person to fix the bed frame. I recommend that you avoid buying from this store and any Ashley store. Some of the delivery employees do not know how to assemble the furniture, so they damage it and don't care if the furniture is damaged. They just want to deliver it, and they promise a warranty that, at the end, has terrible customer service.

sales people werent all that nice, seemed eerie and confrontational. also very strict on hiring policies, making it horrible to work here if in need of a job.

Hope was very Helpful and had a Great vibe which made me and my wife comfortable and gave us a great experience shopping Ashley's furniture store. Going back soon for some couches and hope she's there to help us.

My experience was amazing, David was very friendly, and was so sweet to find out things for me as prices and when you have somebody like Mr David doing all he can to make our visits pleasant, and going the extra mile to make sure we are pleased , but still giving us the time and comfort to look around and still close to answer any questions, I have to say I had the best day of shopping, oh please let Mr. DAVID I WILL BE COMING BACK FOR MY LIVING ROOM FURNITURE. And if he could give me a call when is a good time to see him for my furniture., thank you for have such a wonderful sales person. ASHLEYS IN FORT WORTH ALIENCE

Sales experience was good, once I paid it all went downhill. No answer at the warehouse when I went to try and pick up my items. Reached out to the sales guy for assistance and he was no longer responsive. Person at the front desk was emotionless and barely spoke. Was told I'd have to wait at least 30 minutes even though my pickup was scheduled.

This has been the absolute worst and most stressful purchasing experiences of our lives. We never get the same answers from customer service, when we can even get answers. No one responds to the emails we "have to wait for". I have called and emailed numerous times. We have been dealing with customer service since the day we picked up these items almost 2 months ago. We have also gone into the store we purchased them from, but they said we needed to contact customer service. They have not been used or even finished being put together because the quality is so bad! After waiting for a reply from the emails they make you wait on for several weeks with no response, I called again and spoke to someone who told me they could not be refunded because it had been over 2 weeks. I explained that we had been waiting on Ashley to contact us because we called to get it taken care of the first business day after we received the items. He told me a supervisor would call me within 2 hours and I never heard back. I called again later that afternoon multiple times and was passed from one person to another saying no supervisors were available. I waited another hour and tried again. I was able to speak to a supervisor who told me that there was nothing Ashley could do until a technician had been sent out. My husband called again a few days later to check on the status and they told us the parts were on order and someone would be here within 7-10 days. We called 7-10 days later to check and were notified that the technician and parts had been cancelled, so we were given a supervisors email. Emailed the supervisor with no response. Waited over a week and emailed him again to get a one sentence response letting us know parts were ordered and it would be ANOTHER 3 WEEKS before anyone could do anything. He completely ignored the fact that no one ever responded to the previous emails or even acknowledged the emails I was told to forward him. Like I said, WORST EXPERIENCE EVER!

A wonderful store and great people to work with I was needing a new couch and they allowed me to shop on my own aswell as giving me good guidance . Although I did not get anything today I definitely will be coming back !

Do yourself a favor and go see Trey at Ashley Furniture in Presidio! He was so helpful and patient! I changed my mind at least 3 times and made him walk all over the store multiple times. The store manager even came and thanked us for our purchase. Great experience!

Austin was great! Very respectful and helpful!

Our salesman, Tommy Barkley, did an outstanding job of working with us over several weeks, to get us the perfect mattress for the kids’ wedding present: getting us the best price, and arranging delivery and setup by their wedding date. He was patient and kind, and very helpful. We live outside of the DFW area, but he was able to make it all happen over the phone from the Ashley Homestore in Alliance Town Center, Ft Worth. Thank you, Tommy, for your excellent customer service.

Michael Jones was fantastic on hearing what I wanted and getting a delivery date that would work.

Austin was great!

Trey Pierce at the Fort Worth Alliance store was fabulous. He really listened to what I wanted and helped me find it. Would highly recommend Rhonda LeSiege

I had a great experience today at Ashley’s with Alex. Thanks so much for all of your help!

Update: 04/13 Pathetic customer service. They replaced the table with another defective peice and I am trying to reach out to them for past 1 week. Even the escalations specialist who mentioned she will be my point of contact going forward, does not care to reply to my emails or answer my calls.Please save your time and energy and shop elsewhere. Worst customer service. Received Dining table with defect and when contacted customer service, just for them to come and validate the turn around time is 3 weeks and they wont even accept return even if the product is damaged. Horrible customer Service.

Great shopping experience for new mattresses. Matt was very pleasant and accommodating to my disability. He was not pushy (y'all know how that feels) and I was pleasantly surprised by Matt's demeanor. Very happy with my choice to purchase at Ashley Furniture. I highly recommend them!! Thank you, Marilyn

UPDATE: Text and email to the info from the response below and nothing ever happened. Please DO NOT BUY anything from this awful company. Worst experience. We have been waiting for over a month to get two items delivered. The team at the store doesn't do anything to fix the issue. Good luck trying to contact someone at customer service. It is nearly impossible. DO NOT BUY from this store. If you do keep an eye on the "FREE EXTENDED WARRANTY" is not free and you will pay for it. They tag it along with every order to push the sale. Also, the generic response to call the store doesn't do anything. I have called almost everyday with no answers.

Everyone was extremely helpful, polite and professional.

Looking for a comfortable recliner chair to help me through recovery with rotator cuff surgery. Austin was the perfect sales representative...understanding, empathic, knowing what limitations I would have. Ended up spending more than I planed. However the " loveseat recliner" will be a valuable addition to what I already have, and will be a part of our home for years to come.

Great customer service. Adrian, the sales person was very patient and knowledgeable about the inventory. There was no sales pressure: just helpfulness in finding the right sofa.

It’s a very comfortable place to shop will be back again

i was given a price of 1100.00 total, including tax and told the furniture comes with a 5 year protection plan. when the paperwork was in front of me i saw i was being charged like $299.00 for the protection plan and told the guy i didn’t want it. so he had to redo the paperwork. i decided to have it delivered and was told $99.00 so when the guy came back with the new paperwork, the protection charge removed , i see i’m being charged $114.00 for delivery and now my purchase price after i paid $124.47 cash is total $1244.97. what happened to the original price quoted? so my experience wasn’t such a positive one. somehow since they removed the protection fee which was almost $300.00 the cost increased for my purchase. beware of the protection plan that supposedly is included. i wasn’t asked if i wanted it they were trying to sneak it in.

My parents ordered a sofa bed, it got delivered but the bed doesn’t work, we can’t use the bed!! It has been 3 months since the couch got delivered and whatever they said they have to fix it hasn’t been fixed! 3 MONTHS later and nothing has been done! They are still waiting for an answer, they have lied to them many times, saying that they will go fix it and guess what nothing has been done!

Excellent service

I went in.... got what I needed and was helped by the best sales associate possible. Update: I did cancel my order because I found what I needed way cheaper online.

Lony and Nick Great service

I purchased a king bedroom set and a living room set, I'm upset because my furniture was supposed to be delivered last week 02/28/2023 i made plans for my delivery date i work out of town and took off work to be home! Just for it not to come,It was very inconvenient! I just received a new delivery date for 03/10/23 very disappointing! Let see how it goes this time!

stay away from here. the worst experience i ever had PERIOD! purchased a king size bed, the deliver eveything, so i declined to receive it,i ask for a refund, custome service said it gona take up to 3 weeks to get my refund!!!

Austin was the best salesman ever. He was polite, professional and went above and beyond to make sure we were taken care of. Thank you Austin!

We received great service from Alex and very competitive pricing for our select pieces. Our experience doing business was easy and informative.

Awesome 1st class act on professionalism!!!

Good value and fairly transparent pricing…let’s see how the delivery goes

It was great. Dante was very patient and knowledgeable. I came in and got exactly what I wanted. Thank you

The sales guy that I had was very helpful.

David was great and ensured we got the best service/deal!

(Translated by Google) I bought a sofa bed in November of last year, since the item arrived we realized that it was damaged and cannot be used; We immediately contacted the next day to have them solve it and to date we have had countless calls because the bad part of the Sofa was supposed to arrive, we are at the end of February 2023 and we still have not found a way for this incompetent company to solve us our problem. The worst thing is that our payments are up to date because otherwise my credit would affect me and the sofa bed is of no use to us; I would advise people not to take the time to go to that store so they don't go through the incredible hassle we have….we keep waiting for them to fix us incompetent ASLEY 😡😡😡 (Original) Compre un sofá cama en el mes de Noviembre del año pasado, desde que llegó el artículo nos dimos cuenta de que venía averiado y no se puede usar; nos comunicamos inmediatamente al siguiente día para que nos solucionaran y hasta la fecha hemos tenido incontables llamadas porque se supone llegaría la pieza mala del Sofá , estamos a finales del mes del febrero del 2,023 y aún no encontramos la forma de que esta compañía incompetente nos solucione nuestro problema. Lo peor es que tenemos los pagos al día porque sino me afectaría mi crédito y el sofá cama no nos sirve de nada ; aconsejaría a las personas que no se tomen el tiempo de ir a esa tienda para que no pasen la increíble molestia que tenemos….seguimos esperando nos solucionen incompetentes ASLEY 😡😡😡

I forgot what great quality of furniture Ashley has and very affordable. Please ask for Mr. Tommy Barkley if you visit the Alliance store in Ft. Worth!! Very professional but most importantly very courteous and he listens to your wants and recommends items closest to it. Then entire shopping experience was very pleasurable!! I’ll be going back for my next furniture purchase. Thanks Ashley & Mr. Barkley 😊

Dalton and Alex were both awesome. They were patient and really tried to find out what I wanted. Went above expectation. Thank you. Would highly recommend either of these gentlemen if you go to Ashley 's.

(Translated by Google) Good attention 👏 👍 👌 10 of 10 (Original) Buena atención 👏 👍 👌 10 de 10

Adrian was phenomenal!

Bowen and Daniel were the best. We weren’t planning to purchase but they're good at their craft. Made a great deal and couldn’t say no. Thanks!

Adrian was great and helped us out a ton.

Not pushy, very helpful. Very good experience.

Mike was very pleasant to work with. He was very knowledgeable in the product i was buying. He did not pressure me in anyway.

Adrian was very knowledgeable and helpful. it was nice not being pressured into buying something that we did not want. We have looked around for the exact same mattress and did not know all of the details or options before we talk to Adrian.

I have purchased many things from Ashley in the past and VERY disappointed!! I never usually give bad reviews unless I am truly unsatisfied. I bought a mattress from them last year in October 2022 and have still not been able to sleep on it. This will be the 3rd mattress they deliver to me and same problem! They deliver it in a box when it has springs and is damaging the coils in them as it not meant to fold! Big lump in middle section and goes down on each end, not flat. They said they cannot reimburse me nor change for a different mattress has to be an even exchange. So I guess they will have to spend their money coming out if they want to play this game. I have every conversation documented for future reference has anyone else had this problem? They definitely are not the #1 mattress selling store believe me!! False advertising!! Test before you buy, check and ask questions or take your money someplace else you'll be glad you did.

It was a good experience

My delivery order was wrong multiple times.

Excellent service!

Wonderful sales rep and pricing of dining set was great.

I purchased a dining room table from Ashley Furniture in Alluance Center and needless to say, my chairs started to fall apart after a year of having the set. It's ridiculous the amount of money I paid for this set for it to start breaking. I even purchased the insurance and let's just say that was a joke. If I could give no stars I would. I am furious with the lack of communication from ProtectAll insurance. This service is a RIP off. Do not waste your money with this company. I brought a dining set from Ashley Furniture and the chair screws and upholstery screws started to fall out, and some of the legs broke. I filed a claim on November 9, 2022, and never heard anything back until February 12th. After three months of no communication, I finally received an email stating my claim was deemed non-serviceable. When you purchase the insurance plan, they fail to tell you certain things won't be covered, just to file a claim and be told, the damage isn't covered. This entire company is fraudulent and I will NEVER buy from Ashley Furniture and NEVER purchase an insurance plan from this company again. Almost, $400 for a plan and it's useless. BE ADVISED, DO NOT PURCHASE from Ashley Furniture or get the insurance. It's a waste of money.

First time here for me. Nice store. Good selection and mostly competitive pricing. Sales people ask if they can help you find anything, but are not pushy. They told us they supply other furniture stores and if we find something for less elsewhere, they would match it. We did find an exact nice TV stand elsewhere for about $250 less and will buy it at that place. If Ashley's wants the business, they should price it well in the first place. Notice the owner reply below does Not address my concern.(Review just went down a star)

We stood at the counter for several minutes while sales people walked passed us without checking on us. We were greeted when we first came in, but said we were going to the counter. No one told us the girl who worked the counter wasn't in yet. They all just let us stand there for several minutes. I finally stopped someone who told us she wasn't in. That guy didn't bother to ask what we needed either, just that she wasn't in. We asked for someone to help us figure out our remaining credits. This kid was very helpful. We purchased some end tables Over the years we've purchased 2 beds, a dresser, a coffee table, a recliner, a sofa, a loveseat, a dining table, and a China hutch. Today was the worst service we've ever had. Yes, when we walked in we told the guy who greeted us that we were going to the counter. However, he, or any of the several employees who walked past us, including the 3 or 4 guys who actually walked behind the counter, should have told us there was no one there to look at our credits.

David took care of us and also answered our questions!

My salesman, Alex, was friendly and informative! He took the time I needed to answer ALL my questions about the Tempur Pedic bed. I ultimately made the purchase! Thanks Alex, you ROCK!

They were very nice and professional. They took care of us and even price matched from a competitor. Good experience.

My table and chairs came damaged. After 4 attempts with damaged table each time. I went to the store to request a refund only for them to cancel my exchange order and deny my refund. So I'm stuck with a damaged table and 6 chairs with left leg 1/2 short. I will NEVER purchase anything from Ashely again.

Nice furniture but overpriced. Staff very accommodating, thank you.

I have bought quite a bit of furniture from Ashley over the years but will not buy from them again. I have a problem with a reclining love seat the release mechanism is plastic and when it broke I put in a claim which I was told it was part of the frame so it was not covered on the 5 year warranty. Their warranty is outsourced. If you do buy something there don’t waste your money on the warranty.

Absolutely great service went into look and came out purchasing the Aida was great as well as the supervisors. I will definitely recommend this location best service ever!!

DeAnthony was a very good salesman.

The staff was good about looking into anything I asked about regarding prices or warranty. Knowledgeable about delivery, set up etc.

Dante was very accommodating, knowledgeable and pleasant to work with.

My husband and I bought a leather sofa set, and we are HIGHLY disappointed. It was delivered on 1/21/23, and there are rips on the sofa, loveseat, and chair. We spent over an hour trying to get in touch with the store AND customer service, and our calls continued to get dropped. I even contacted our sales agent, Mason, and he never returned my call. In fact, I drove up to the store to speak with a manager who was no help, and Mason walked the other direction when he saw me storm in. We will NEVER purchase from Ashley again, and our whole experience was highly disappointing. Talking to customer service was a joke too - not helpful and very rude. We spent WAY TOO MUCH MONEY to get furniture that looks like the floor model. Now we have to wait for a call to schedule a technician to come out to "view" the damaged furniture to THEN DECIDE if it will be repaired or replaced. Absolutely unbelievable. We should get new furniture, along with some money back for all the trouble and how we were treated. Why would anyone want to purchase furniture from a store that is rude and doesn't help, along with getting furniture that is damaged?! DO NOT BUY FROM ASHLEY. ***Just contacted the number and email you provided me and they are NO HELP. Who is going to make this right? You want to argue that we should have not accepted the items if they were damaged, however, we didn’t know that we had to examine your product. We did not want to make the delivery men wait and everything seemed to be fine. However, as soon as they left, we saw the rips in the furniture. How can a company make the customer feel like it is OUR FAULT for this issue? This is ridiculous. I have contacted my lawyer to make this right since you cannot own up to this huge mistake. We are so sorry to do business with such a shady company.***

Matt was very helpful! Great experience and wonderful quality as well.

The salesman David was great... highly recommend him !

Customer Service was amazing, Matt was awesome didnt push or try to sell me anything I didnt need. Overall this store had a lot of nice choices and glad that I went with them.

Austin made us feel like family rearranged the lamp so we can see it w my color furniture. Will definitely come back to see him! Thank you Austin

I had such a great experience with Sales Rep Matt! He definitely knew exactly what he was talking about and cared for what was in my best interest other than anything else!

Ashley Furniture always has amazing furniture, the quality, the selections and employees. We came in today to look at a certain couch and the Salesman who assisted us today went way beyond. He knew exactly what couch we were looking for and keen about the couch and quality. The salesman also took the time to go over the mattresses and explain the importance of having a good mattress and coated out the price for the mattresses that we would need for the future. I will also be an Ashley Furniture customer.

It was great! Mason and Dalton helped us and answered a million questions without getting annoyed! We will be back!

I had a wonderful sales experience and was treated with excellent customer service by the sales associate who assisted me. Thank you for a wonderful sales experience

Great experience. Ours sales rep was so helpful since we couldn’t decide what we exactly wanted. He was very patient and we had a great time. We we greeted immediately and all the staff was friendly. Great selection to choose from. We will be back when we are ready for our next purchase.

Found a chair that I loved—got a great price. Hopefully the delivery will go just as smoothly.

What great service!!! Thanks so much Shannon! My parents are going to be so happy when we surprise them with their new sectional tomorrow.

We had a great experience at the Fort Worth Ashley Homestore. Adrian and Dalton were fantastic! My only reason for not giving a 5 star rating is because I am disappointed in their pricing. Truth be told, part of that is my fault for not attempting to negotiate a better price. I'm very excited to get the furniture we ordered though.

Very nice sales people, pricing not too crazy high … good experience … need more choices , more selections on bedding but good experience

David was amazing and helped us make beautiful and comfy decisions?

Advertising isn't what it is. Working with sales person I have to give him a 5 star.

Alex always works miracles!

Hope was a fantastic sales lady. And we would shop here again because of her.

The manager she is rude,no skills with costumers.

Absolute disappointment with an ongoing issue Ashley has continued to ignore for months! The typical canned response of "please reach out to customer service so we can resolve the issue" is ridiculous. CUSTOMER SERVICE DOESN'T SOLVE ANYTHING AS THE STORE DOESN'T RESPOND TO THEM!!! You think we haven't already gone down that path? Seriously, the worst company we have dealt with. You will regret your purchase if you have any issues. At this point, no response to attorney and working on credit dispute for resolution. Great sales experience, but be forewarned it stops there!

Thank you for the help. You made the purchase a pleasant experience.

Sales did not clarify the type of delivery, delivery or warehouse damages my box and it’s taken a month to get replacements which involved multiple phone calls. There was 1 gentleman that was actually extremely helpful but other than that Customer Service was terrible.

Awesome customer service and attention to detail when it came to my furniture needs.

Had a great experience With Alex, very helpful and friendly, will most definetely comeback again.

Worst experience I have ever had! I will literally never shop at Ashley’s again. I will spend more money and go ANYWHERE else!

Dalton was great, provided excellent service

Friendly, no hassle. Great time shopping for a couch!

Got the bed delivered, after a while. Delivery people said they had wrong rails, they called customer service. Ashley claims delivery is complete and won't deliver correct rails. Frustrating... Called them only to be cut off while talking. Edit: They finally scheduled a delivery for correct rail next week. Hope this goes through without any issues. Edit:2: They delivered, yet agin, wrong rails. Repeat the cycle... Looks like delivery people sign for you... So you dont have option to claim you did not accept the delivery.

Sales person was great! Delivery and customer pick up options are lacking.

Wonderful Nick was extreamly helpful

David was a great help!

“Sales specialist” David Simmons seems very nice when he sells you something, that’s what salesmen do. Our order came to our house and brought us the incorrect mattress. Now there is not a mattress to sleep on because we have to return this one. We called David and he said “we were being disrespectful and you measured it wrong” even though we were nice reporting our frustrations. He was very condescending. He hung up on us while we were trying to express our frustrations. I would not ever trust David as a salesman again.

An amazing experience. David was amazing

We recently moved to the area and purchased some furniture. First the sales rep said we would have our purchases within a week. Two months later we finally received 3 of the 7 pieces. Of the three pieces two was damaged. We called made a claim for the damage. They filed a claim for one piece of furniture but not the other. We have made several trips to this location and they say you have to call 1800 customer service number. We have called the customer service number and spent over two hours on the phone with multiple agents. This whole experience has been the worst. At this point we just want to have the 3 pieces picked up and cancelled the rest of our order. The customer service has been horrid and I do not recommend Ashley whatsoever. At this point we have been refunded for the four pieces we never received and are still battling ashley furniture to have the three pieces picked up and refund us.

Even while being short staffed on Black Friday, D' Anthony was particularly patient with us as we made our decision on an expensive couch. Michael the store manager took time as well to greet us and encouraged us to browse and we were very happy with our experience

Service was hard to obtain on this busy day. Not friendly, but got the job done once I flagged someone to help me.

Very displeased with Ashley furniture. They were not able to delivere what they promised and even-though I called and canceled the order they still tried to delivery the furniture. I tried calling the Forth Worth stone for 4 hours and no one answered the phones

Ordered a bedroom set on 10/2 being told it was in stock and ready for delivery in 2 weeks. Not a problem we set delivery for 11/5. On 11/4 we had not received any communication and called customer support to find out our order is on back order. We get a different date every time we call customer support. Tried calling the store and the Sales rep (Alex Beach) neither answered. Finally, drove an hour out of our way to go to the store. We were told by Alex he would call on 11/22 to update us on the order and delivery. You guessed it no response from him. I had to call him to find out he forgot he was off on 11/22 when he set the appointment to update our order status. Still no update on our status and can’t speak to anyone at the store. Would recommend going to another store. We ordered a dining room table on 11/10 from another store and it was delivered on 11/15 and they called and gave updates.

Shannon was our sales person, he was very professional, kind, let us shop around, and told us about every product we inquired about. Shannon was very knowledgeable and worked with us as though we were family. We will definitely be shopping here again, and hopefully Shannon will be our sales person again. Thank you Shannon for all your help.

Make sure everything is finalized while in store. Horrible post-sale customer service. Phone numbers just ring and ring. Nobody answers. He had to drive back up to the store to see somebody in person to get answers about our delivery. Do not trust distribution center or customer service.

I would give this store zero stars. I was promised by the store manging team that my dinning table would be delivered by Thanksgiving and it will not be. They over promised and under delivered and to boot when you call the store no one answers.

Great customer service. The person who helped me shop around was very helpful and friendly. Bought a sofa and a coffee table, great price and found the style I wanted. Can't wait to have it delivered next week.

Great service, big selections and friendly people.

Nick is THE BEST! Exceptional Customer Service! Any question my wife and I had shopping for furniture Nick answered. Nick was very knowledgeable of all warranties and discounts offered. We had visited 3 other competitive furniture stores in the area. Nicks customer service for us was THE BEST! We chose new living furniture and other pieces at Ashley Furniture due to Nick!!!

As always Ashley is the place to go! Everyone is friendly and my salesman, Mason? was so kind, patient with me changing my mind a few time..lol and just absolutely wonderful!

It was so nice being able to walk around a furniture store and not have a pushy salesperson right on your heels. The sales lady, Maria, was very nice and helpful. We'll be going back.

Ashley salesman Austin B met me as soon as I entered the bldg and helped me find what I needed. Very friendly & helpful. Went to Living Spaces earlier, no one greeted me at the door, no one assisted me while I was in the store. I actually found something I like but decided not to make a purchase because no one ever asked if I needed assistance. Purchased a dining room set several years ago from Ashley & I am still happy I bought it.

Customer service was great. They were patient and understanding.

Ashley Furniture at Alliance always makes it easy to find just what we need. Great service, good prices, and nice quality!

Delay after delay after delay. Going on months now. They actually cancelled our order then reinstated it. We had no idea. Honestly, worse furniture store ever. If you can find something you like elsewhere, buy from them, not Ashley. They totally ruined our holiday living room setup we had planned for a get together in our new home.

Great selection and quality.

Great place, didn’t feel rushed at all; Dalton was really good at understanding what I needed and working with me! Good job guys, and thank you!

Rude and pushy sales employees that follow you around the whole time and then when one leave another pop up in seconds

Excellent service and the salesperson was very patient with us while we made our decisions.

We have been getting furniture from Ashley Furniture for many years. Thrur furniture is always quality made, their staff is always helpful and friendly and we always find what we are looking for! Great salesman and great delivery staff!

Delivery was on time. Very professional would and friendly. highly recommend.

Hope was so helpful in helping us pick just the right furniture. She was patient and knowledgeable. Furniture arrived on time. Very happy with the whole process!

This is the most horrible store you can ever visit FYI manager and owners are horrible bunch of useless people i regretted coming in to this store,order was missed up and when you complain they walk over you

The store is very good but the distribution center is the mess. We’ve been there for two hours and they haven’t given us our things. This is ridiculous.

Friendly staff and smooth purchasing process

I bought some mattresses at the fort worth alliance store and the queen size never inflated, I have been to the store several time to correct this problem and it's like they don't care I spoke to customer service several times the store manager send in pictures ans still haven't heard from anyone, I did field a complaint with BBB and now to Chanel 5 on yourside .horrible customer service

David was our salesman. Worked very hard on our behalf, very polite and helpful. If you go to the Ashley’s in the Alliance shopping center make sure and ask for him.

I’ve always had a good experience at Ashley’s and this location was great!

Maria was great as was everyone else. We were extremely satisfied.

It took over 30 minutes to get some help. You're really on your own so you can browse, just can't get ETA for purchase. They need more help.

I almost gave up on Ashley because when I initially called because the first associate couldn’t help me. I ended up calling back because I had another question after the fact, but the phone just rang and rang. No answer. I waited a couple days and thought I’d give them 1 more chance. Thank God I did! I got Dalton on the phone and he was amazing. I am moving to DFW from out of state so I was stressed and trying to get my furniture ordered before I arrived. He made it so easy and was super nice. I will be back at Ashley to order more and I will only work with Dalton!

I bought a couch 3 years ago along with the extended warranty. The couch and recliner mechanisms were so poorly made the frame (Made of compressed wood) snapped in half and the recliner mechanism will not shut. I submitted a claim through my warranty and after a nearly 2 month run around of me having to call multiple numbers to even get an update on my technician visit, I find out that the frame and recliner mechanism are not covered by the warranty. So the largest part outside of the fabric is not covered? The quality of their furniture has heavily declined and I am so upset. I still use furniture purchased 15 years ago from there that is made better than something I purchased 3 years ago. Your outsourced warranty is a joke and your furniture is so cheaply made.

Went in looking for a dinning set. From where we went in there was a group of 5 salesmen talking among themselves. Four looked at us, and went back to talking. We were there for about 40 minutes, several salesman passed by us , but none had asked if we needed help. Nice furniture all around, there was one beautiful table my wife really liked and was close to ordering. We noticed the sales team greeting other people, and offering help. Since no one bothered to help us, we left.

We had a great associate that was friendly and helpful!

This was our 3rd time to choose Ashley’s for furniture and Carlos was a pleasure to work with.

Alex was very nice and welcoming when we came in looking for a new mattress and bed set.

My visit at Ashley Alliance was great! Hope assisted and answered all my questions. She did above and beyond in terms of customer service!We purchased a few furniture.

I like the chair. The delivery men were nice and helpful. However, the wood on the chair had 2 dings in different places. I was told someone would be calling me but have yet to receive a call.

Friendly, coutereus, no push & buy tactics.

D’Anthony was awesome! Walked in to find furniture for my first apartment today, and had no idea what I was looking for. He was very helpful and super outgoing when it came to finding out what I liked and best suited me. 10/10 experience today. Highly recommend asking for him if you have any questions or need help.

Ashley is charging me for furniture I never received. I refused the delivery because of a defect in the furniture and had them return it to the store after waiting over a month to receive it. When the charged appeared I was shocked and have received the run around to get it corrected. I now have to take time off of work to go to the store to get corrected. I am extremely frustrated with this companies entire process. I would not recommend this company to anyone

We received the best help about the furniture that we are looking for. Our sale person was Nallely Reyes and we did purchase living furniture Thank you We are looking forward to going back to look for bedroom furniture

I had an excellent purchasing experience at Ashley Alliance/Fort Worth! My items were in stock and the level of customer service I received by DAnthony and Dalton was exemplary! I’m sure I’ll be back!

Friendly sales and service. Found specific items I went into store searching for.

If you have any order issues, you will immediately be regretting your purchase. This location is owned by a company focused on being the number one furniture business, but at what cost? The answer is their customer's dissatisfaction. We will NEVER purchase from this company again and have literally been completely ignored with our service issue since June. They're canned response from customer service is "we will provide a response within 24 hours" only to be told "the store has not yet responded". Really, 90 days later and a letter from our attorney and you still don't respond? Ridiculous! Absolutely regret not going across the parking lot to Haverty's. Now stuck with a useless $3,500 matress. Don't do it, you'll be sorry.

The customer service was exceptional. We didn’t feel pressure, he allowed us to ask lots of questions, was able to answer our questions and was able to add another piece at the end of the transaction.

Great customer service very friendly staff will be going back for sure.

We bought a mattress. Two stars because the mattress itself is still great ( 9 months later ) and they did lend us a hand with a throw away mattress while we waited for the new onw. HOWEVER... we bought this mattress and it was supposed to come with a set of sheets, two pillows, and the base which lifts at the head etc. None of that ever showed. It's not on the paperwork so we didn't know how to even complain. We got the pillows because he gave those to us that day and we left with them. I tried contacting our sales rep at both the store AND the cell phone number he gave us and got nothing. Edit: One star again because I remember just how MAD I am again. Edit Edit: response from owner never lead to anything if anybody wonders.

Today I went into Ashley with a type and style of dresser in mind for my new place. Upon entering, David immediately asked me if he could point me in the right direction and he quite literally took me to the dresser I saw online and was wanting! I spent about a total of 15-20 mins in Ashley and walked out the door with my receipt, delivery date set up, and contentment from receiving such efficient and helpful services. Can’t wait to receive my dresser in a couple of weeks!

Pleasant young lady who assisted us. I liked the fact she did not push us but was there when we had questions. I was pleased with the whole process and felt I received a good deal. We will be back.

Walked the full store and no one was willing to help me. I purposely walked by several sales agents once I found items I liked and they just walked away from me head in their tablets. Ive never had a good experience at this chain.

I'm disappointed with the practices of Ashley furniture in store and online procedures. I have a reimbursement from protection plan I purchased. I'm being told it can only be used in store and not online. And I can only use it in the state I purchased the original furniture. I can't use it in another state. I'm being told I can't use the protectin plan chart (for the new furniture) that is online and I can't use the delivery fee chart that is online either. They won't apply the memorial day 5% discount because it would make my purchase less than the refund credit. As a result I'm paying about $229.48 more because to these rules. I guess loosing $229 is better than loosing the refund of $1535. Will not recommend Ashley in future.

Alfred was excellent , work with us on what we wanted, not to sell us what didn't want

Great service! Alex B was very helpful and knowledgeable.

Ashley has some really nice furniture and the sales associates are really nice and help you get discounts. Thank you for taking care of us!

If I could rate my experience any lower, I certainly would. It started out great, but has been ridiculously awful since signed paperwork. 12/10 do NOT recommend Update: The mattress and adjustable base we were sold in Sept along with the bedframe and remaining bedroom set is all finally here as of 12/2. The delivery drivers informed us that these components do not belong together. They removed legs from the base and laid bed on top. It was cracking the slats. Nick at Ashley's tells us they should have removed legs. He never calls back with a technician arrangement. We call the next day, another manager, Katie states she will call us back. Welp, she has Fred, the sales rep call and offer a buckee board. We want a technician to determine if this will even be ok long term. She acts like she is doing us a huge favor to even "GIVE" us the buckee board for the furniture they sold us that obviously doesn't go together. Finally, a week later, the board arrives, and delivery people install it. Now our bed is even taller (like ridiculously too high). We still haven't heard from an actual tech. 12/10, I was told we were moved to the tech supervisor top of list. 12/15, I'm told that we will hear from someone by Tuesday.....the 20th! 18 days after we received the furniture we will get a call. They sell you the furniture and we are paying for it, yet once it's sold... your problem is not theirs.

Found what we wanted at a fair price. Delivery in a week so expecting the best.

WeHadStppedAt a different store on Saturday and notice a bedroom suite that we really liked. We stopped at several other stores and had narrowed our search down to sets at two stores. Because the Ashley we initially stopped at was out of the area we thought we would take a chance that our local Ashley in Alliance would have the set we saw. They did and the price we were offered was better than what we got at the other store. We made the decision to make the purchase and were happy we went to the Alliance location. Our salesman was very friendly and worked with us to complete our purchase. A great experience.

Found what we wanted. For approved financing and setup delivery. Great experience.

I purchased a Stearns & Foster mattress last night 8/20, from your salesman Nick Parham at the AHS Alliance Fort Worth store at 9100 N. Fwy, Suite 140. Unlike a lot of sales people, Nick was laid back and did not put any pressure on me to buy. He was also VERY knowledgeable about each Stearns & Foster mattress as well as the other mattress company’s products. I just bought a house in Haslet and because of Nick, I will be an Ashley repeat customer - for sure.

Really good job by the delivery crew unloading, setting up and cleaning up after. Only reason they didn’t get 5 stars is they broke a support piece assembling it. But they handled that well and a new piece was ordered immediately.

Bought sofa and complained about it as it looked used. Initially they said they will send representative in 7-10 days after sending pictures in chat. Next morning they called and said they do not check it. Will never buy furniture from Ashley if they send used furniture.

I get logistics issues, but Ashley’s logistics issues are completely unreasonable. Two orders in April, which we paid in full and won’t complete order till end of November. Now we have one order partially in so I don’t want it sitting in a warehouse getting beat up, but Ashley obviously does not a single system solution that all departments can access. I can only make that assessment when I get sales clerk say your chairs are in, call to set up delivery, chairs are not in, then another call on the same day chairs are in and will be delivered. Wife goes into store to verify delivery, yes ma’am they will be delivered today, no chairs delivered, just a tv stand. F course TV stand shows up damaged, so they are going to exchange it but you need to wait 7 days before anyone will call you. Call Ashley to find out where are the chairs, qnow we have to wait till the table to come in, what?! I have recently dealt with 5 different furniture companies because we just moved into a new home. All other stores, Havertys, Ethan Allen, lazy boy, Nebraska furniture mart and Living spaces have figured out logistics and have managed to get me my purchased products. Ashley doesn’t know what’s actually in or what they are delivering. They clearly have management issues they need to work thru.

Found a dresser for our master bedroom. Ashley’s had the best selection, the best pricing and value, really great sales people and service. Maria helped with our final sale and we were very pleased with her knowledge, professionalism and patience. Thank you!

The gentleman that came were very nice and quick. The only complaint I have is that there are two screws that were not screwed in all the way and the bunk beds are very wobbly and move a lot when my little one is on the top bunk. The whole bunk bed moves quite a bit. Really rocky feeling. Not sure how to stop that from happening. Overall it was a great experience and we love the bunk beds.

My wife and I were greeted at the door by D’Anthony Miller. He spent a few minutes with us explaining the store layout and then allowed us to roam the store. Then, he spent quite a bit of time with us selecting mattresses. He is knowledgeable, professional, easy to work with and not pushy! We had a great experience at Ashley’s thanks to D’Anthony and the quality of their products!

Got a great chair. David Simmons was awesome. They even matched the online price.

Carlos was a wonderful and helpful salesperson! He made sure he explained everything and did not rush. We definitely will be doing business with him in the near future! Dalton was very helpful and knowledgeable about mattresses and explained everything!

Update. I went back to the store and discussed my displeasure about how I was charged on my purchase. The store manager was readily willing to adjust my charges to apply the 20% discount and removed the Protection Plan. Thank you, Ashley Furniture! I was making a purchase and had a coupon for 20% off. They would only adjust the price if the Protection Plan was included, which ended up only being about a 5% discount on the purchase. Not a good way to do business!

It was a great experience! Fred helped us find exactly what we were looking for and has outstanding customer service skills. Thank you again I will be returning based of this experience!

Guys came in and immediately asked for water. Then for a phone charger. They were very unprofessional and my 18 year old daughter didn’t feel comfortable being there by herself with them. They didn’t install the shelves on the island and scuffed my new floors. Very disappointed.

Ashley experince is horrible. My honest opinion.

My sales person Nallely was fantastic, she was knowledgeable and very personable. She was a total joy to be with looking for my sofa, love seat and recliner I would recommend her to anyone looking for furniture. Thank you Nallely and I hope your mom gets better soon 🙏!!

Austin and Alex were awesome! My husband and I were just going to look at bedroom sets and mattresses and we ended up reserving both. They were very respectful and nice throughout our time there. I highly recommend this location!

Got a great deal on a sectional sofa. Jeff our sales guy was informative, friendly and helpful

Don’t bother buying the extended warranty, they won’t honor it. I have a dresser drawer that never opened more than 2 inches. They claimed it was normal wear and tear. I had the furniture repair guy from Haverty’s confirm that it was put together wrong and he’d have to break the dresser and patch it back together to get it to work.

Thank you Dalton Porteous! Supper fast process, amazing customer service.

Right off the bat, this Ashley house was great. Everyone was great, they welcomed us and proceeded to let us browse about as immediately as we entered; then David introduced himself. Great guy, knowledgeable, and didn't "float around" waiting to assist. It was almost as if he only showed up when he knew we had questions etc. Needless to say we left with an awesome selection of furniture on delivery because they allowed us to stick to our tastes and budget AND had the furniture to satisfy the criteria. No pressure. Just a great experience.

Delivery folks were very professional, polite and courteous

Terrible do not buy from ashley it takes months to get your furniture. Customer service on the phone always hangs up or you can barely understand them. Even then nobody knows what's going on with your order and when you show up at the actual location the store to fix the issue no one wants to help you unless your look to spend a couple of thousand dollars more just save yourself money and time and go to rooms to go better all the way around

Our salesman Alex was fantastic. I give him six stars. The pickup, however, was horrible. We drove 30 minutes each way to discover that the hours posted online were incorrect and it was closed. The next day my husband went alone to pick up, and was refused because only my name was on the order and account. Alex saved the day by adding his name later, but it took a third trip and this time he waited 2.5 hours in line before getting the furniture. It’s unlikely we’ll buy from Ashley again.

On November 14, 2021, I order a beautiful dining room table from Ashley Homestore in Fort Worth. At the time of ordering the table, we were informed that there would be a 12 week delay in receiving our table due to COVID and difficulty with shipping. My husband and I weren't exactly thrilled with the news, but we understood as we knew first hand the effects of COVID as I work in healthcare and my husband works in transportation. Fast forward to our 12 week mark, we heard nothing from an Ashley representative regarding our order. About 16 weeks in, we decided to reach out for an update in which we found out that delivery of our table would occur in late April. Late April turned into May which turned into June. At no point in this time frame, did we receive any notification or updates regarding our order. All updates were initiated by us either going into the store or calling to inquiry. So long story short, the customer service was very lack luster and definitely did not meet Ashley's mission statement. Eight months later, we FINALLY received our dining room table. And although the set itself is beautiful, one of the chairs we received was chipped and the cushion of another chair was dirty. So needless to say, I can't in good faith recommend Ashley to anyone as their customer service is less than subpar.

Great service here in store! Dalton was super helpful and made finding the right furniture for my budget a breeze!

We had a great experience here. D’Anthony Miller did a great job providing customer service and helping us find the best fit for our furniture needs! Thanks again!

I appreciate the fantastic customer service David provided me. It was a very fast shopping trip & he understood my needs & was very engaging. Thank you. - and to David: you rocked!

Brittany P. was great-awesome customer service! Gave us enough room to look around without hovering around, offered water, and looked up an item I was interesting in.

Fred was awesome! He helped us find the perfect mattress. He was knowledgeable, easygoing and fun. We know we will be sleeping comfortably thanks to Fred!

Fred was great to work with and got all my pesky questions answered before I completed the sale