Ashley Store Fort Worth, TX (Alliance)

Absolutely terrible experience - sold me a loveseat with a broken zipper on the armrest - took over a month to get the replacement - charged me a refundable deposit to hold it for a couple days - then didn't refund it - and now I'm unable to get through to talk to the salesman - due to their nightmare phone prompt system! Update: I called the number you provided in your response - same nightmare prompt system - no way to talk to anyone at the store - and they couldn't help me with the refund!

Jessie was great.

Everyone was very helpful in getting my mom a mattress and frame. Thank you!

All sales people were very helpful and patient with me as it took me some time to decide on the correct sofa for myself.

Bed was damaged at delivery they started a claim no one has called me on the claim left trash all over my yard the worst experience EVER!!! Will never use again run go to rooms togo or nebraska experience is 100 times better an so is customer service WAY BETTER

Furniture is great and Dennis did a good job as a salesman. Unfortunately Austin the manager declined a check that should not have been declined. He will be hearing from me

I went in the store to pick up a bedside stand and while they did not have it in stock it was available for me to pick it up in the same city. I was able to pick it up the same day and the very friendly guys put it in my car for me. It sits next to my bed and it's a perfect addition to my bedroom.

First time shopping with Ashley. Customer service is great, but the real nightmares came after purchase of a couple grand. A bed we purchased two weeks before scheduled delivery was missing a part. Then didn’t get notified till day of delivery. Weather did play a factor, but I’m still without a bed and a mattress for my newly furnished home. This makes me kind of skeptical of Ashley‘s moving forward. Two weeks after something we purchased you would think they would’ve checked what they had set up on the floor. Not too happy about the situation may avoid Ashley’s altogether If you’re looking for furniture, triple check everything thanks

Shopping a a new mattress and out of all the stores in Alliance Center they are the most helpful. My sales rep Bowen was extremely knowledgeable and a huge help.

Do not shop here or use the finance service here. I bought my furniture here and I was offered an incentive to finance. When the first payment was due with the finance company I paid it in full over the phone with Ed with the financial company Acima. It has been over a month of me trying to contact Ed to get my account closed with Acima. The account is still open and I have a remaining balance because the finance company is charging me a “mark up” which I was NEVER made aware of.

Absolutely terrible experience. I ordered a bed from Ashley Furniture over a month ago. When it was finally delivered, it came with the wrong bed slats, so the entire bed had to be broken down and taken back. I was then scheduled for a replacement delivery a week later—only for the exact same bed with the wrong slats to be delivered again. I mistakenly trusted the delivery driver when he told me he would go get the correct slats and bring them back later that day (my mistake). Of course, that never happened. Now I’m stuck calling guest services repeatedly, begging them to fix an issue that was 100% their fault. Customer service is a nightmare—endless phone calls, being put on hold forever, talking in circles, and being asked to prove they delivered the wrong item with photos. After all that, I’m told to wait 1–3 business days just to see if they’ll approve sending the correct slats. Empty promises every time. Do yourself a favor and never buy from Ashley Furniture. And absolutely do not buy the protection plan—it’s worthless. They will run you around, waste your time, and leave you without a solution. Worst furniture purchase experience I’ve ever had.

We purchased a recliner and a sectional from Ashley Furniture and had a great experience. Dennis was our salesperson engaging, knowledgeable, and never pushy. He worked with us to put together a solid deal and made the whole process easy. We’re repeat customers and would absolutely recommend both Dennis and Ashley Furniture.

Worst experience ever! Had the best experience with Jordan new sales person but then Asif one of the managers tried to take over and commit an illegal processing of a sale and say it was the process to place a hold on the couch incase I decided to come back so I could get the sale price. If that was the case why did I get an email that said thanks for your order. Thank goodness I realized his SCAM just before the final signature. SHAME ON YOU ASHLEY'S FOR ALLOWING THIS TO HAPPEN!!

Great customer service with lots of design tips and suggestions.

Adrian and chuck are hilarious and amazing!

My salesman Matt M. was amazing. I was looking dinning sets. They have abundance of sets. He was happy to move different chairs for me to try with the table that I chose. I will be getting my new dinning set next Friday.

Had exceptional customer service ! Very professional @

I just recently moved to Dallas. People are a bit different here. I walked in the store and not one person acknowledged me while I browsed the store not even the manager. I come from a place where people say hi and smile to welcome and acknowledge you. I browsed the store for a little bit longer to only greeted by a sales lady Keo who was not only friendly but had beautiful spirit. She was pleasant to work with and very helpful with my decision of furniture choice. After we completed our transaction she introduced me to her manager! I give Keo 10 stars individually.

***Definitely be aware, they will give a delivery date in store and will change it without notice*** I ordered a chair and was told it would be delivered Monday 12/29 and that I would get a call, email or text the day before with a window for the delivery time. I didn't receive a notification the day before the delivery so I ended up calling the day of the scheduled delivery date and was told the chair was delayed and the next available deilvery date would be almost a week later. I asked why I wasnt made aware of the delay ahead of time but the person on the phone didnt have an explanation. Really frustrating that I had made arrangements to be home from work and it ended up being a waste of a day off. Now I am wondering if the updated delivery date will even be correct or if I will be wasting yet another day off from work. Based on this experience I doubt I would purchase from them again. Had I known my order would have taken 3 weeks to deliver I definitely wouldnt have purchased it. The lack of communication and explanation for the delay and having to now waste 2 days off from work is really frustrating.

Do not shop here!!! You've been warned. I requested a layaway option and instead the assistant manager Asif signed me up for a store credit card without my knowledge. Now I have a cheesy low limit, revolving credit line from Ashley furniture on my credit profile and as a former credit lender this looks terrible!!! I could have just paid for this outright Unfair and deceptive business practices like this are what gives Synchony bank and other furniture stores a bad reputation.

Great service and cut for myself and my son. Love the MVP pack!

Had to go back because wrong order was placed. When I went back I had my baby and a mattress protector and was clearly struggling to get out the door. A guy even made a comment about me needing a stroller and there were 5 associates at the front watching me struggle to get out the door. Not one offered to help or open a door for me. I guess their customer service stops after they finalize a sale.

Salesman was great. Got us exactly what we were looking for.

Chuck was a pleasure to work with. He got me a great deal. Will be back. Haven’t gotten my furniture yet, however what I saw in the store was of a good quality.

0 STARS. Avoid this place at all costs. Truly so scammy. And they’re down right annoying because they stalk you while you shop because of commission. We had a warranty we bought 5 years ago that we were finally able to use the credit for. But mind you, there were 500 fine print things. So it made using the credit literally so difficult. Nearly impossible. Super unpleasant ordeal. We went to another Ashley’s in grapevine first and the lady told us COMPLETELY different things than the alliance location. Red flag. Someone’s gotta be lying here. The whole business is so shady. We picked up our ottoman today and it was dirty and even ripped because they wrapped it so poorly. It was the same ordeal with the couch we bought a few months ago. Poorly wrapped and dirty. With the warranty, it had to be “approved” by corporate first. And apparently they claimed we didn’t pay so we had to send proof we did pay. Such a mess and pain in the butt. Avoid at all costs. Go to living spaces or Nebraska furniture mart. We will never step foot in one of these again or purchase from here again.

Dennis was great and easy to work with. I would recommend him to all for a great experience at Ashley's.

Great ,thanks 👍

My experience at Ashley’s was good. I spoke with Bowen over the phone and then Matt at the store helped me with the purchase. Friendly staff and very knowledgeable. Thank you!

The friendly experience was astounding

Dennis was a great help in finding a good recliner that fit our needs.

Home of the slimy sales staff who follows you around and makes you uncomfortable.

Absolutely terrible telephone customer service. The people in store are great! But having to speak to someone over the phone is almost impossible! You would think after spending thousands of dollars they could waive a delivery fee after being pushed back for so long! Having to sit on the floor during the Holidays is depressing as hell! We will never be shopping here again and i advise everyone else to AVOID ASHLEY FURNITURE!

Donna was helpful and knowledgeable. She was wonderful to work with.

Great experience. Really enjoyed the time spent with our salesman Chuck.

Furniture is nice and we lucked out that it was still “Black Friday” priced. Adrian was very nice and didn’t pressure us into anything.

I just bought a sectional sofa yesterday. The price I was given a price that I couldn't pass up. David was the salesman that helped me. He was very nice and answered all questions I had.

Although the furniture selection is decent and the salesman was nice, I bought a display set and was scheduled to have it delivered that next week. They couldn’t tell me why the delivery never came and when I asked for an update on the new delivery date, they never responded back. I’ve had to call three different times to get information on my own and they kept pushing back the delivery date. With a display, there should be no issue with getting it delivered. I’ve been waiting almost a month for my floor display furniture now.

The store is super nice. The prices seem okay for the quality . My only complaint is the sales lady following us around, joining into conversation several times, and consistently telling her we would come get her if we needed any help.

The sale at the office on November 20 appeared smooth, but the product delivered was broken on arrival the first time-Nov 24. The replacement (second delivery Nov 29) also was broken on arrival. All my efforts to get my refund is met with customer service that is refusing to give me my refund. The customer service phone number that they provide here leads to agents in the Philippines. My experience with them is not pleasant at all. And they are not picking up the broken item neither are they refunding my money. They tell me that they do not have an available slots for pickup until December 4. They will start the refund after that date. The pickup team even try to setup an obviously scratched dining table. I have pictures to post but this feature is giving errors So, one I do not have the dining set after payment Two, I do not have my money. This is Ashley furniture for you!

I had an exciting shopping experience. I was greeted at the entrance with smiles felt welcomed and than i looked around the whole place and the furniture was breath taking there wasnt one item I didnt want. I told the furniture representative what I was looking for and was showned a bunch of stuff and found what I was looking for. I was helped not rushed or forced to buy something all my question were listen to and then answered just had fun and enjoyed everything about ashleys shoppping experience. My new place to shop for any kind of home stuff. I will be back. Love you guys and thank for making my home better.

Delivery was very quick and easy. Set up immaculate. Arrived on time

Sales person was very nice.. the sofa weren’t exactly what I wanted I cancelled the order. Please ensure me that it was cancelled

Delivery was flawless.Everything put into place.Looking great

Ashley furniture in FW Texas is the best store that I have visited in a long time! Representative Kelley was courteous, patient and a great helper today. I got the best deal buying a living room during Black Friday! I am so excited!

Adrian R. was great! Very personable and professional. Knowledgeable as well. He let us have space while shopping but was not far when we had questions. Great experience. Looking forward to receiving our new living room set.

They are charging way too much for delivery

The rug looks great! Delivery was great too!

The agent was extremely helpful in helping me find the right mattress. He even changed the mattress on the frame several times.

On November 14th, I ordered the Marleton Sofa with the left-facing chaise in Gray at the Alliance location. During the ordering process, my sales associate Adrian, told me he was having issues with his tablet. He apologized and said he was going to step away for a few minutes because his tablet was having errors. He was gone for about 5–10 minutes. When he returned, he apologized again and told me that he had already re-entered everything. He then proceeded to take my driver’s license information a second time and had me sign. Because he assured me he had re-entered the order correctly, I trusted that he put the correct color—Gray—back into the system, just as it had been before the tablet crashed. However, when the sofa was delivered on November 22nd, it was the correct model but the wrong color—Denim, which is the default color. This confirms that when Adrian re-entered the order after the tablet issues, he did not update the color back to Gray. I called the store immediately and spoke with Chuck, who said Adrian would call me the next day. He never did. I called again and was told Adrian would call by the end of the day. Again, no call. No one at the store has followed through on any promised communication. This is unacceptable, especially when the mistake originated entirely from the salesperson and malfunctioning equipment—not from anything I did.

Customer service was good but shop around for the best prices for the same or similar items.

Michael Kelly at the Ft Worth location was very helpful in selecting a stylish, affordable and comfortable couch. He was patient while I considered my options and was successful in finding me a couch that will accommodate lower back needs. His knowledge and pleasant personality made the experience all the better.

I was late getting home but the drivers stayed and waited for me for 20 minutes. They had a great attitude the whole time. A+ service.

Quick and easy our salesman Kendarryl was very informative and gave us the best options for the purchase, no pressure and easy going

Very polite, helpful salesman. Pleasant experience

I want to give Bowen a big shout out and say thank you so much for all help today !!!!!

Working with Dennis at Ashley in alliance town center was a great experience, he helped me through multiple decisions and got me squared away. He was very communicative and willing to help on his days off!

Ashley has been an amazing experience from the way we are pleasantly greeted walking through the doors, to our sales associate Mr. Parker walking through our purchases with us. It has been a wonderful and easy experience. We will happily return again in the future! Five Stars!!!!!

Keo and Donna were very helpful.

Ashley's welcomed us to our new Texas home by making us a great deal on our sofa, dining room, and bedroom furnishings. We are coming back for more next month!!

I had the best experience at Ashley! Michael was patient and took his time showing me furniture and answering my questions! I highly recommend and will be a repeat customer!

Great customer service

Got a great deal thanks to helpful salespeople

Great great customer service great Mike

It was well above a 4 star rating, but no one believes a 5 star. ;)

Extremely nice designer, Michael! Very well versed about merchandise. Knew the store and the merchandise. What a treat!

The store in Fort Worth is great and I have no complaints! However, the company as a whole is the worst company to ever deal with. We submitted a ticket back in June to get our couch fixed under warranty. They keep telling us they will ship the parts and fix it but we have yet to get the parts or have a technician come out to fix it. We have asked to speak to a supervisor and they tell us the supervisor will call us back and we have not received a call back. We have been dealing with this issue for going on 5 months. I will NEVER buy from Ashley Furniture again and will advise others to NEVER buy from Ashley as well. Worst company ever!! They DO NOT honor their warranty!!!

We had a great experience shopping at Ashley for furniture. Our salesperson Keo was not too pushy and very helpful, patient. Quality of furniture was great for what we were looking for. We could not find on the floor the coffee table we wanted so they helped us find something online.

The sales person was very courteous and so was the manager. Excellent service and we got good deal for the desired product. Thanks to the entire team at Ashley.

We came in just to look,I think we're going to walk out with a sleeper sofa and a new mattress... Great salesperson!!!

(Translated by Google) Terrible experience, I do not recommend it. About three weeks ago I bought a bed and one part came out broken. They were supposed to bring it. After 2 weeks I don't know anything, they have not brought it. They do not call me to tell me what is happening. I called them, they did not give me any information, I went to the furniture store and they did not resolve anything, and they sent you to customer service. Terrible customer service. Now I just want my money back and I will never buy again. And I do not recommend it either. (Original) Pésima experiencia no la recomiendo ase como tres semanas compré una cama y una parte salió quebrada quedaron de traerla des de ase 2 semanas queno se nada no la an traído no me llaman para decir k pasa yo les llame note dan información fuy a la mueblería y note resuelven nada ay te mandan a servicio al cliente pésimo servicio al cliente ya solo quiero k me regresen el dinero y nunca más regresara a comprar ay y tampoco la recomiendo

They were very kind.

Adrian was exceptional!

Great, professional service was provided by Keo. Loved her

Somewhat disappointing experience. This started out fine on Oct 7th with a trip to the store where I found a power reclining loveseat that I liked and fit my needs. The sales associate, Donna, was helpful and they actually gave me a discount on the posted price. I was happy. Then it was delivered. All seemed to be going well... the guys unboxed the loveseat at our front doorstep, brought it in, assembled it and made sure the motors were working. As they were driving away, my husband said- "Hey, did you see these ink stains?" What? Sure enough there are two small stains- different colors on the seat and console. I wasn't worried as I had spent $300 on a protection plan, so I assumed they had actually treated the loveseat and I could sponge the stains off. Nope. So I called for service as ink stains are covered... and waited, and waited (5 working days)... then called again and was told, basically, to wait and someone would contact me. By the way, they also need the numbers on the bottom of the loveseat and pics to file a claim- these loveseats with motors are quite heavy- surely they have this info? On the 23 of October, I got an email asking for an address where the loveseat is. (If this was 6 months later I might understand this question- but who buys furniture then moves 2 weeks later?) Meanwhile I have a loveseat with ink stains and I don't even have an appointment for someone to come fix it. I don't recommend spending $300 on upholstery protection. I will update this post if they actually make good in a timely manner, but just the fact that they are slow to acknowledge a request for service is worrying. I understand waiting a couple of weeks for the actual service, but 18 days without even an appointment? Disappointing. Update: Oct 28 I was told someone would be here on the 30th. Update: Oct 30 No one showed up. Update: Oct 31 I have now been told that someone will come inspect (not fix) the item on Dec 10th. What a nightmare- don't buy from Ashley and don't buy "protection" for your upholstery. Update: Dec 10th Someone came out to clean the ink stains. One came out and the cleaner tried so hard he left a pale spot around the other ink stain. Today is the 13th and no one has called me to tell me how / when they are going to fix this debacle.

Great customer service. We couldn’t make our minds up on the type of sofa and Adrian, patiently explained well all the ins and outs of each sofa.

Excellent service and very professional

I’ve had better service witt this visit last time I was offered better deal etc but Ashley’s is my go to and will continue to shop

Great experience. Dennis was very kind, helpful, and answered all of our questions.

Chuck and Ed really helped explaining everything really well, was very respectful and nice and got us to a better deal

Great experience! David C was awesome to work with!

Very happy with the customer service,

Ross was a great salesman. Really appreciate his enthusiasm and the extra effort he took to help us get the price and financing that we wanted. Ashley is our go to and ross will be our sales person from now on. Thank you for making it a great experience.

Excellent customer service

Harston was very professional and very friendly. No hard sales push, just worked with me to get the best deal. Happy customer.

Super nice service and furniture

Harston was excellent, he helped us find exactly what we needed and was able to get us a great deal. We will be back!

Bowen Parker , the best salesperson I have met. Knowledgeable, patient respectful. Just A+ customer service .

Absolutely loved our shopping experience. Found our perfect living room furniture, side tables and even a rug! All in budget and what we wanted. Dennis took great care of us 👍🏼 so excited for our new living room

Adrian was a great sales person and personality was a wow factor. Thank you for being along my side! Elzina

Great customer service

Came in for a couch, wasn't sure, Adrian made sure I found what I wanted. Was in and out within an hour!

The salesman was very nice and I really enjoyed the experience. He was not pushy and he stayed behind to let us talk about what we wanted so yes, it was a good experience. Thank you.

Donna the association knew exactly what I wanted. Very professional as well as courteous and friendly . I might return to purchase a kitchen table.

Outstanding!!! service saved us 1200.00 they really Rock at this location!!!

Mike was very helpful and informative

Amazing amazing amazing! Kendarryl what’s such a huge help and patient and kind! He listened to every concern I had right down to how picky I am with styles and colors and was able to find me exactly what I wanted! 10/10 experience!

Chuck was great. Showed is many options and got us a great deal on what we were looking for.

Went there to look for a dining room table and came out with a great deal on an 8 pc set! Very impress with the customer service. Also the “sleep doctor” at the mattress section was awesome.

One star is still over rating you Day 34 STILL NO REAL LOVE FROM Ashley! Dealing with Ashley is an absolute abomination! The finger-pointing within this corporation, blaming each other, and no one taking ownership of the issue is a failure of corporate leadership, oh and indicator of absolute incompetence. Call me Ashlie!

We just purchased two couches and a recliner. Our salesman, Harston, was easy to work with and never pressured us in any way. He was knowledgeable of the products and worked with us on the pricing. We visited three other competitors and found our best option to be Ashley’s.

Furniture quality has dropped over the years.

Ken was the most patient and caring salesperson I have ever met! I bought a sofa and chair and I’m coming back for bedroom just because of his great personality and knowledge! Thanks Ken!!!!

Connor was an excellent sales person. Very friendly, professional, and helpful.

Mr Johnson was very patient and helpful- will go back next time we’re looking for furniture!

Bowen was very nice and easy to communicate with and did everything he needed to to make our visit pleasant, while finding what we wanted.

On August 29th I ordered a rug, I was told by the in store associate 2 weeks at the latest for delivery. The person talked to in store was professional and respectful. I have no complaints about them. On September 18th I called and was told that they don’t have access to the direct shipping information but they requested a call back and that I would receive that information within 48 hours. I still have not received that call back so I called Ashley’s again today. The unprofessional associate said the same thing after I told her my situation. She requested a call back for me again when that did not work that last time, I asked where the rug is shipping from, she didn’t have access to that or an order number. I’m unsure what the team handling packages and shipping is doing all day, you would think they could track it. My question is, where is my rug? Terrible customer service. If it’s lost in the mail- just say that so I can order a new one. Update: our rug was lost in the mail, they had a dirty used rug at the store and were refusing a refund or being able to choose a new rug with the same discount we originally received so we got the disgusting dirty rug. We are going to have to spend close to what it costs to get this rug cleaned. Never buying from Ashley’s again. Plenty of other options.

Donna was phenomenal and helped us pick out the perfect couches for us.

Harston set me and my wife and daughter up today with a nice new couch for our media room! He was very professional and courteous. Thank you Harston and Ashley Furniture for a new addition to our home!

My experience was a very pleasant one. Donna provided exceptional customer service. She gave me some great suggestions when selecting furniture for my office. Her kind and friendly attitude was refreshing. The whole experience was easy, smooth and efficient. Thank you Donna, you were amazing.

Staff was very friendly and helpful. And offered me good prices

Been a great experience! Sales rep-Ross was very professional and helpful. Delivery team Daniel - courteous, professional and did a great job!

Our experience could not have been better. Mike Kelley was absolutely awesome. Thank you.

I walked in the the store and wad immediately helped, I was able to find the furniture I wanted and got a discount on the price as well. Would highly recommend

Great selection, great customer service and having the inventory in stock was a plus too, (too bad it was a lie to make the sale). Post sale customer service is absolutely terrible, I was advised that my furniture delivery would be October 1st 2025 then days later I was advised that this was not possible. Matt (assistant manager) provided a ER # for me to contact their DC rather than handling this himself. After many hours on hold and offering to drive to Houston to pick up the furniture myself. The date was required due to a gathering at my house days later.

I bought furniture today with the help of Donna, and it was a wonderful experience. She was very kind, knowledgeable, and made everything easy. I truly appreciate her service!

Donna was great!!! Also Ed with Acima was awesome!!!!! I was not expecting to buy today and they both took care of us!!! Great Job!!!

Asif was fantastic. Let us walk around and only checked in for questions. The entire experience was great in store. Since then, not so much. No one has reached out for delivery information. Fingers crossed.

The guys did an awesome job and got everything installed really quickly!

Very helpful and friendly! Good prices!

Nice place and Ross was very helpful and gave us a great deal.

Very helpful. Led me to exactly what I wanted.

Miss communication at first Then excellent. Thank you.

Delightful

Very pleasant to work with

We were very happy with our experience at Ashley furniture today. Cooper was a very nice salesman.

Great job

Love how they where so professional and nice and very helpful

Great salesman!

Super, friendly staff. Even the manager came and introduced himself. The atmosphere and vibe were very comforting and Keo made sure I received the best deals! I am a very satisfied customer. Thank you Ashley Alliance Fort Worth!!!

Very attentive welcoming and patient. Pleased with our visit today will recommend to friends and fam.

Matt M. was very kind and helpful

I am never purchasing with you all again. You talk about Nebraska taking your hand me downs, and you just proved to me why they take your business led and right. I decide to purchase a cabinet with you all on 08/23. You make me wait until 09/13 for the delivery and no one bothers notify me and tell me that the order had been cancelled. I call the one number available in the order, spoke with Agent Gaby Q. bless her heart , even if she wanted to help me, she has no information on why it was cancelled. And the solution that she cab give me a callback for alliance location in 24 hrs. She mentioned something about the credit. I have a line of credit up to $9,000 and everything has been paid off. What upsets me is that no one bothered to call or email me and update me. People make plans around your deliveries. In a month I could have gone to Nebraska and had the furniture be delivered in a week. I went to you all because I live in Fort Worth and I thought it might be easier if I went closer to my home. This has been the wort service. In a time where people talk about recession you should be more careful how you about your services, not only at the store but until the product is actually delivered. You lost my business.

It was one of my best experiences buying furniture, thanks Cooper Dunn, you are amazing!!

David was very helpful! I will be going here for my furniture pieces moving forward!

Bowen was real nice and made the process so easy. Very happy!

We were greeted entering the store, pointed in the direction we asked about. Found what we wanted. Chuck helped us by telling us about the furniture, financing available, warranties available and set up delivery. It was easy and Chuck was friendly, helpful and patient. We will return to this store. Thanks Chuck!

Absolutely amazing. We will always go back to see Kio!

Great experience very helpful great prices

My daughter just moved into her first apartment and I, her mother sent her to Ashley’s furniture to furnish her first apartment. When I tell you this has been the most horrific experience for my daughter, I cannot put it into words how angry we both are and what we have been through. We purchased 4K worth of furniture to furnish my daughter’s apartment. We purchased a loveseat, chair, bedroom suite and mattresses. The loveseat, chair, mattresses, and nightstand were fine, but the entire bedroom set was used and damaged. We sent the bedroom suite back, and were told they would bring a new one out. My daughter who works as a nurse at night took off for the day they were suppose to deliver the bed. They never showed up. She was given the run around all day. The next day they showed up with more damaged furniture and slats that were too big. The drivers said someone would bring them the next day and the damaged drawers would be replaced. My daughter called customer service and they told her she needed to return the entire bed because the slats were assigned to a specific sku and in order to get that fixed she needed to return the bed, but the drivers would not come back upstairs to get the bed. They left and said they had to go to the next stop. Now we are here today, Day 3 and they were supposed to deliver first thing this morning to make it right. Guess what, she ended up taking off today to be given the run around and told this evening they had no record of her being on the schedule. They have now told us that we cannot speak to management for another 48 hours. We want to give it all back, but again they stand firm on there policy of not taking furniture back, yet you played child and forced damaged furniture on her knowing once the drivers left the apartment they would not come back, even though they were still in the complex. So, help me Ashley’s understand how she is forced to keep your horrible furniture, while you have operated in bad faith this entire process!! It goes without saying that we will never use your company again, but this has made my daughters first experience being on her own an entire nightmare. It has cost time, money and unsurmountable stress. We won’t stop until she gets what she paid for, but your bath faith efforts have been on display big time. We are kind and patience people, but this has been the most disappointing experience ever. Do better Ashley’s furniture and make this right for our daughter!!!!!!!

Donna did an excellent job assisting with our mattress selection by demonstrating the difference in the brands and functionality based on our personal need. She was professional and has a pleasant demeanor. Donna made sure that we were happy with our purchase and she was attention to detail. We had a great experience. Keep up the great customer service.

Utterly disappointed with the overall customer service. Despite multiple attempts to resolve a simple issue, I was met with long wait times, unhelpful representative s and a general attitude that can only be described as apathetic. I was promised calls from the store and salesman that sold me my furniture to receive nothing. Let me be clear, I would definitely not do business with this company again, and still do not have the correct items I purchased Buyers be aware of this before going to this store.

David was especially helpful in helping us to get new bed for better sleep. He was thoroughly knowledgeable about the various mattresses, able to answer questions and was patient while we were trying to make a decision. Thank you, David.

Delivery was awful. We were re given four different delivery dates in an hour and a half. 2 by email and 2 thru text. When i called they said email and text were two different departments and that they couldn't help with the emails were getting. The result was the worst, it was two days off from the date we had it scheduled for.

We are very excited about our visit today and happy with the service. The assistant manager was very knowledgeable and helpful. Also very friendly

Donna was very helpful.

I was greeted as soon as I walked in, told my rep Bowen exactly what I was looking for and he knew exactly how to help me. He was very knowledgeable and knew exactly what to show me and did not try to upsale me, but provided all the important information and allowed me to make the decision. I didn’t feel pressured at all.

Adrian showed us exactly what we needed and gave us a great deal.

Good price great sales person inDennis

I had such a great experience in your store today! Chuck was amazing! He was so patient as I walked to the store comparing living room sets and looking for a rug that I liked. It was very very helpful. I will definitely be back to buy more furniture and hopefully get a deal with Chuck again

Very good service

We met Mike at the door as we entered. However, he didn't use the expected pressure when greeting us. He sent us on our way to explore the store. Later, he found us sitting on a living room set. He provided some detailed information about the construction and quality. After continuing our exploration, we made a decision to get a detailed quote from Mike. His pleasant manner made us very comfortable. We made a great bargain and moved forward with our purchase. It was a great experience!

Amazing

Great experience at Ashley Furniture, and highly recommend Cooper Dunn for your furniture needs. Super nice young man with an extensive knowledge of available inventory, and he will make you a great deal!

Bowen was AMAZING! So helpful and friendly! Would definitely buy from him again! We were in a crunch after having to cancel a purchase at Living Spaces, Bowen helped us find exactly what I wanted within my budget!!

Matt was great, polite, and made us feel at home.

The salesmen Bowen did an outstanding and great job in helping us and giving outstanding service. A super great job.

It's the WORST company ever to do business with i will NEVER go through them again CUSTOMER SERVICE SUCKS RUDE AND PRETTY MUCH CALL YOU A LIAR this is for there EXTEND WARRANTY

We worked with Brock B. At our location. He was amazing! Was helpful and patient, answering all of our many questions. We don’t feel pressured or crowded during our visit. We ended up getting a dining room table and chairs! It’s going to look amazing in our dining room!

My experience was excellent. We needed to purchase a king size bed and frame, and we were met as soon as we walked in and we felt welcomed. The sales man named Ross was a excellent person and helped us to get exactly what we wanted in a short amount of time

(Translated by Google) The seller Bowen was very kind and attentive at all times, trying to help you see what you needed. He was patient. (Original) Muy amable el vendedor Bowen en todo momento muy atento en tratar de ayudar a ver qué es lo que necesitabas tenía paciencia

Chuck and Teresa were super helpful with getting me set up. I have been searching for over a month and can happily say that I found the perfect couch for my space!

Our salesman was very helpful to us. He helped us get the right time for our furniture and the right payments. He was very helpful.

Very nice. Went above and beyond

Salesman’s name was Ross. He was amazing. He was very sweet kind and patient. We were there for hours and he didn’t rush us at all. He was very thorough and explained everything. Great experience! Bought our entire living room and bedroom furniture

Service was very nice, business was clean and employees were professional and very helpfull...hey...they made a sale!

My payment keeps getting blocked even though I'm cleared on my end..CitiBank. They suggested to contact Ashley and see if there is a problem on your end. This has been about a 5 day experience trying to purchase my recliner.

Excellent customer service provided by Harston Reynolds. Can’t wait for our items to be delivered.

Great service

Very satisfied and the sales person was really good.

We worked with Chuck, and he was absolutely amazing! Super helpful and friendly. Highly recommend him personally! We found great quality furniture for a good price. They have great styles and colors to choose from.

My husband and I were met with a welcoming smile from Donna. She was very interested in our needs and help with a purchase of a beautiful couch. I would definitely recommend her for your purchase. And I will be going back for all of my Furniture and mattress needs.

The salesman was nice ,answered all of my questions. I felt that he was honest trying his best to help me.

Friendly and curtious

Sales representative previously worked at a pawn store and brought dishonest and unethical business practices with him. Took me almost a full calendar year to resolve my issue. I'll be shopping at Nebraska Furniture Mart from now on.

Very knowledgeable and friendly was Keo and Sefi. We were pleased with the products and price. We would recommend Ashley Furniture Store to all of our friends and family. 🤔😇🙂

Absolutely the worst experience we have ever had with a furniture store. We spent over $5,000 at Ashley Furniture in Fort Worth on a mattress and base. Before handing over our money, we clearly and repeatedly asked the associate if removal of our old mattress was included, and we were told YES, absolutely. Delivery day comes, and the crew informs us that mattress removal is NOT included. We called the store thinking it had to be a mistake, only to be told, “Sorry, the associate gave you wrong information.” That’s it. No solution. No offer to make it right. No respect for the fact that they misled us on a major purchase. This isn’t just poor customer service — it’s dishonest, careless, and shows zero integrity. For a store that claims to value customers, they clearly only care about making the sale and walking away. We feel betrayed, frustrated, and completely disappointed. Save yourself the heartache and shop somewhere that actually keeps their word. Update: the number provided was as helpful as the store associate so nothing was resolved.. we won't be shopping here again and recommend that if you do don't work with Cooper as he is more interested in his commission than making sure the customer is happy.

They were very helpful and got me a great deal! Will definitely be returning.

I was pleasantly surprised with our sales person’s personality and knowledge of the bedroom furniture I was buying. Bowen was able to get his manager to approve furniture protection at no cost for us and delivery by our due date!

Bought a floor model bed they lost the screws be careful non refundable. They almost loaded up another customers order as well obviously bad at paying attention to detail

Adrian, our salesmen was great to deal with. We’re thoroughly satisfied with our service and purchase.

Great experience at Ashley’s! Friendly associate & very helpful!

Michael Kelly was wonderful to work with. He listened to what we were wanting and made sure that we were happy and comfortable in our new purchase.

We came in to look for lamps and were greeted by Cooper Dunn! We said we were looking for lamps and we'd let him know if we needed anything! He was kind to give us some space! We did not find the lamps I as looking but...... left with a NEW Bedroom set!!! We will send our family and friends to see him!! I would give him a 10 Star review I could!! Happy Wife Happy Life !!

Donna was great ! Such a sweet lady.

Chuck was wonderful. He was patient and showed me exactly what I was looking for. He found the best balance between comfort, price, and what I was looking for. Thanks Chuck for a great experience! All in about an hour!

Our buying experience was great our sales rep. Bunnary was very nice respectful and very helpful.

Micheal Kelly did a great job helping me and my husband.

Anissa was great, she knows what the store offers and found what we we're looking for. She moved differant chairs around the table we were looking at so we had the best match. We also got a great deal on the price.

It was my pleasure to work with Keo. She helped me pick out what best for my living room's furnitures. She was knowledgeable and friendly. I appreciate her. Thank you, Keo and the Ashley store.

William was awesome. He did all he could to make our experience great.

I had a great experience at Ashley's today. Harston was a great help for my mom and myself. I am moving into a new apartment and needed some of the furniture as soon as possible and he made it happen. Thank you Harston!

The store was great. The sales rep worked with me and was very professional. Just be watchful when your items get delivered. Sometimes the delivery drivers are not so careful with your belongings when they deliver them.

Very friendly and professional service! Listened to what we were looking for and delivered exactly that. Meet our needs, wants, and most importantly our budget. Great people skills and didn’t come off as to aggressive like a lot of stores we’ve been to.

Adrian made this a very easy buying experience. He helped us make sure we purchased the right furniture based on what we needed. The quality of the furniture we bought is outstanding. We will return to Ashley Furniture for our next furniture purchase.

Poor poor poor pooooooor delivery service

Excellent job from Chuck! Will be back again.

I just googled the store and I’m getting texts and emails just because I opened your app….please stop..

We recently purchased a couch from Ashley’s Furniture, and our experience was excellent from start to finish! Harston, the associate who helped us, went above and beyond to make the process smooth and enjoyable. He was incredibly knowledgeable about the different options, patient with our questions, and never made us feel rushed. Harston took the time to understand our needs and helped us find the perfect couch that fits both our style and comfort preferences. The quality of the couch exceeded our expectations. We’re so happy with our purchase and grateful for Harston’s outstanding customer service. Highly recommend asking for him if you visit Ashley’s!

My sales woman was not only beautiful but so nice and sweet. I will gladly do business at Ashley’s again because of her.

Cooper Dunn was the best! Knowledgeable and easy to talk to. We enjoyed our experience with him. He sold us a recliner sofa, a recliner chair and an end table. Will come back for our furniture needs in the relatively near future. Thanks Cooper!

We had a great experience with Dennis. Very knowledgeable, patient, professional and most of all helpful. The store had a great selection to choose from… But Dennis was the true reason for the great customer experience.

We had a very good experience with Mike. He was very helpful and was able to get us everything we wanted.

This store has no customer service when you have an issue with items shipped are damaged. Huge disconnect from Customer Service help desk and store personnel on what return/replacement policies are.

Mike and Uncle Ed did an amazing job! We walked out with everything we wanted and had so much fun doing it! We did this all with a 1 year old and no problems! Highly recommended!

Bowen Parker was absolutely hands down the best sales person my husband and I have ever encountered. He was extremely helpful, patient, and kind. He definitely knew his stuff and was extremely knowledgeable. Will be going back in the future and we will use him again.

Anissa was amazing! We bought several pieces of furniture, she helped us pick pieces, was very knowledgeable with our many questions, and even after completing the purchase has continued to help us coordinate date changes for delivers. Ashley has some beautiful furniture and I highly recommend letting Anissa help you find what you’re looking for!

Dennis was excellent to work with— knew the products, showed exactly what we needed, and secured our purchase and had us out the door quickly— thank you!

Anissa and Matt took great care of me. They didn’t rush me and took care to answer all my questions!

Anissa and the team were welcoming and very informative in assisting me to make a selection decision.

Amazing experience, they were very helpful and happy to answer all our questions!

The staff is very nice, I’m very happy and satisfied! 👍🏻

If you go to this location ask for Dennis. He is very kind and knowledgeable about the store. Not a pushy salesman.

Harston was an incredible help for us picking out a new couch, bed, and headboard. He explained everything, answered all of our questions, and overall went above and beyond to make sure we were not only fully informed, but completely satisfied with what we ended up deciding! We are a gay couple (which we hadn't mentioned) and he never questioned us buying all of our stuff together. Which means so much to us, to be treated just as kindly as any other person! We highly recommend you seek him out!

(Translated by Google) The seller was very kind and answered all our questions. (Original) El vendedor fue muy amable y respondió a todas nuestras dudas

Great experience. Bowen Parker is a great Sales Professional!

Friendly and knowledgeable.

We visited Ashley Furniture and had a great overall experience. The showroom was well-organized, and it was easy to browse without feeling overwhelmed. The staff was helpful but not pushy, which I appreciated. I found exactly what I was looking and it was quick and smooth, and the setup team was professional. Definitely a solid experience from start to finish.

Cooper was an excellent salesman. He explained everything to us and was very courteous. We certainly enjoyed doing business with him and will ask for Cooper when we purchase more furniture in the future.

Ken was great to work with and helped us find exactly what we were looking for.

Was helped by Matt assisted by Bob and both were knowledgeable of the items we needed, understood what we wanted and gave us good options to choose from.

Excellent relaxed no pressure friendly helpful service and good prices.

The team at this location in Alliance is top tier. They worked with us until we were able to land on a plan that worked for everyone. Austin & Ken are both patient, understanding, & kind. Thanks y’all!

Met the best sales guy, Cooper and he worked super hard to find the bedroom of my dreams! Thanks Cooper for going all out for me!

Adrian is a wonderful salesman! This is our second purchase and we specifically requested him. Great product and great price.

Donna was very helpful, but on her time, and shared our excitement about our new furniture!

It was a pleasure and our sales person, Keo, was great!

BUYER BEWARE. !! The sales lady at Ashley Furniture was very pushy and made me feel rushed to make a decision. The delivery experience was also frustrating — they didn’t arrive until 9:44 PM, and not all the items were delivered. When I called customer service, they weren’t very helpful either. Overall, I’m not happy with the experience.

My experience was better than I expected. I went in looking for a sofa but ended up getting a bed. It was priced well for the quality of product that I’m receiving. Everyone from the manager to my sales representative, Dennis, were very kind and very knowledgeable. Dennis by the way has only been working there for a week. He knew his stuff. Very helpful and wasn’t pushy, he gave me space to shop, but he was right there when I had questions. Harston helped me find the best mattress for the bed I purchased. He knows more than enough about matching your sleep and body needs to the best mattress for you. He should really consider being the “sleep whisperer”. Overall my experience was better than I expected just to purchase furniture. The staff went over and beyond to meet my needs. Kindness and professionalism go a long way. Whoever is in charge of this Ashley location can give hiring lessons to some of the other furniture stores I looked at yesterday. Thanks Ashley!!! You have a new long time customer here…

If you go to Ashley off 35 in Fort Worth ask for Dennis, you’ll be happy you did.

Dennis was great. Very polite ,patient and helpful. It was a joy having him as a sales person. Kuddos

Adrian was very helpful gave us many options to pick from if you need a Spanish speaker ask for him.

Had a great smooth experience with Matt mangram Would definitely recommend talking to him super nice and helpful

Great service from Chuck! Can't wait to get my purchase

Awesome experience!

Great experience

I knew exactly what I was looking for and with the associate's help I chose the appropriate piece. Thank you Ms. Donna. You made my shopping experience a pleasant one.

Michael Kelly is an excellent sales representative for the store at Alliance Town Center. He is very knowledgeable and is great at assisting you with suggestions. He is not high pressure and easy to work with. He is definitely an asset to your organization. If you're looking to purchase some furniture, I highly recommend seeing Michael.

Chuck was AMAZING!!!! If you need to buy new furniture make sure you get a team that has your best interest in mind. Chuck was extremely helpful, respectful and helped us make an informed decision on what worked best for us. AND THREW IN SOME GREAT DISCOUNTS!!! Everyone needs a Chuck in their buying plans. I don’t know about you but every time I need to purchase furniture I will make sure I look for Chuck!!!

The salesman listened and I bought exacywhat I was looking for

This was our first time at Ashley’s, we came in just looking for a sectional after being disappointed at another furniture stores selection. Little did we know that Donna would make the purchasing process so seamless and we left having purchased our sectional that same day! Donna is the absolute sweetest and such a joy to converse with. She answered all our questions and tried to get us the best deal. We will definitely come back and see her for all of our furniture purchases! Thank you Donna!

Donna was extremely helpful in finding furnishing for my apartment

Matt C was a professional in a good way, not pressuring or helicopter sales. He introduced himself asked how we were and what he could help direct us to find. They were able to price match a comparable living room set and we were good. Overall great experience.

Had a great experience buying a dining room table and chairs. Chuck was our sales personnel and he presented the various sales options which helped us seal the deal. Pickup at the warehouse was easy too.

Chuck is awesome! Very knowledgeable, and patient with all my questions. Go see Chuck, he can close the deal.

(Translated by Google) Excellent (Original) Excelente

Me and my wife bought a bedroom set from Ashley’s on June 19th 2025. The agent that helped us was Matt Mangram. I tried several times to get him to call me back because I realized he did not offer me any coverage on our furniture when we bought it. I even called a sells man that works in the mattress department to have Matt call me back. Well guess what he didn’t call me back. So I called customer service on the day of the delivery Wednesday June 25th 2025 to ask them If I could add insurance to my furniture and they told me because it was already delivered, I could not add insurance. So if you go to Ashleys store please be careful when you deal with Matt Mangram. I will make sure to tell all our military connections to please be careful when dealing with Ashley’s furniture. I got a reply from I want to believe from a computer to call a number and they could help. USELESS!! The lady said she could not help me. Once again my military brothers and sisters. Be careful when buying from Ashleys. Alberto/Mary Colunga

Great price. Great service from Bowen Parker. Thank you.

Shopping here was a great experience. Bowen did a wonderful job of helping me get my new apartment furnished with quality stuff before the rest of my family gets into town.

Great sales personnel. Good selection. Very informative all around a very good experience

Great experience from start to finish. The delivery team was professional, on time, and took great care bringing everything in. The furniture looks fantastic and was set up perfectly. Really happy with the service!

Defective Vietnamese imported furniture and the most horrible customer service I have ever experienced. They have cancelled TWO service calls to come fix it without any communications or notice. When I called they tell me I have to wait another month. The reps are cold and uncaring.

Came in store to buy some reclining sofas and Jesse who helped us was great understood what we were looking for and made it great in-store experience.

Great staff. Great service. Pleasant to work with & buy from. Furniture is solid & well made. We will buy from again.

Giving 1 star for customer Service. The store manager Austin personally told me a refund would be issued towards some pillows I had purchased. The manufacturer had a much lower price and he said he’d match versus me making a return. He never came though. And this is after spending 10g there. So suggest if you like Ashley furniture, use a different store because customer service matters.

Chuck was awesome! He helped me with my furniture shopping from beginning to the end!

We needed a couple of recliners and have done business with Ashley's in the past. We have always had a pleasant experience. Ashley's was the business we chose to stop first. We were not mobbed with sales personnel as we arrived. We were free to look around and when found what could work we were approached by a great salesman who answered all questions, priced the recliners and we purchased them at Ashley's without having to go elsewhere. Perfect experience all the way around.

Really nice sales reps! Worked with us on pricing, etc. Good selection of furniture.

Everything was excellent.

Great service and quality products. The salespeople are friendly and know their products. Prices are reasonable. This is a mid range brand.

Great customer service and professional salesperson that was very polite and helpful.

Chuck was an absolute dog. Best salesman there by far.

Was able to get the furniture we wanted with a great selection to choose from.

My wife and I purchased a new sofa along with two end tables on a Monday in May. During the negotiations, our salesman, named Alex, sold us on a discounted three (3) year warranty plan, stating that he couldn't actually show the reduced price for the warranty on the paperwork but would reduce the amount towards the sofa. We agreed to purchase it, signed the paperwork (on an iPad), then went home, waiting for our new purchase to arrive in a few days. My wife realized one week later, after this was delivered, that the 3 year warranty was not listed on the agreement and immediately called the store to discuss this with Alex. Low and behold, Alex was no longer working for them, so she asked for a manager who informed her to call their Guest Relations. Unfortunately they told her that the ticket was closed out and that they could not help us and to contact the store. The next day, she called the manager on duty and was told the same thing, which is that once the ticket was closed, they could not add the warranty back on for us but would talk to the IT department and get back with her. After six (6) days (never hearing back from this wonderful manager), my wife had to call the store again and was told yet again that they could not add it to a closed ticket. Obviously we were going around in circles with this, so my wife asked them to 'come pick it up then', and was told that once it's delivered, they cannot do this and referred her back to Guest Services, who of course told us that they couldn't help either. This is a horrible way to treat a customer, much less a brand new one who had never purchased from Ashley's before. I would highly suggest to all to avoid this place like the plague, all they want to do is sell you something and get you out the door. We are now stuck with either contacting a local TV investigative team or contacting an attorney in hope that they can resolve this - pretty sad if you ask me but that's what they have left us with so that's what we'll do!

If you need anything at all, go see Donna! She worked her magic and got us an incredible deal for a sectional for our new house. We were well taken care of and are so excited for movie nights at home!

Do NOT shop here. They told us that the bar stools were $149 each in the store, but when we looked them up online it said $100 each. They made it seem like they were giving us a deal by coming down the normal price. Don’t even get me started on trying to pick it up at the warehouse. The store took over 30 minutes to resolve a paperwork issue on their end while we waited at the warehouse. I would recommend shopping elsewhere.

Wonderfully friendly staff. Good quality, good prices, we'll be back, Chuck was outstanding.

Our sales agent was very friendly and knowledgeable and I always come to Ashley Furniture when I’m looking to find what I want because they usually carry the trending styles that appeal to my taste… I always see something there I like including decor and artificial plants ! I love this store !

Very helpful staff and good selection.

I had the worse experience of my life at this location. It took me almost 1 month to get one recliner. I have never experienced anything like this from any furniture store. Lori Bennett was true to her word about getting my recliner delivered today. Thank you for that. The sales people and there customer service people needs a class on professional etiquette. I will never as long as God keep breath in my body will step foot or purchase anything from Ashley furniture stores. People had warned me about there service.

I enjoyed my time at the showroom. The staff was friendly and not at all pushy. They had good suggestions and helped me find exactly what I needed.

We want to thank Ken for all his hard work on getting us out Living room furniture. He's honest and very pleasant to work with, i really appreciated it!! I also want to thank Austin for everything he did for us!!! I would recommend this store to everyone!!!! We love you guys! Can't wait to get our furniture

Adrian is a great salesperson to deal with. He have us space to look around but near if we have any questions. Easy transaction and got a good deal too.

Good helpful and prompt attention.

Michael was a great help when we were choosing our new mattress!

Our Salesperson Kio was Amazing! She was very helpful and knowledgeable. Assisted us in choosing the best sectional for our family and very courteous! Ashley had a great sale going along with offering us 24mths same as cash! Will definitely do business with Ashley Furniture again! Thanks Kio for a very pleasant experience!

Extremely friendly sales staff and everything was within my budget and very affordable. Greatly appreciate it. Would definitely shop there again and send family and friends.

Beautiful place, beautiful and elegant furniture, and very respectful staff

My visit was great, all the salesmen were so pleasant and friendly . M. Kelly was the Best Salesman I’ve had in awhile he made sure I was happy and satisfied. I will be returning in the future to purchase Love Seat Recliner. Thanks

Customer Service is their priority. Donna was by far the most helpful associate. We will be back again.

Brock was very helpful!

Great experience, very helpful merchant

He was awesome

Excellent

Ashley employees are the Best!

Jessie was fantastic! Thank you!

Marvian showed amazing customer service. She answered all of our questions and concerns with patience, kindness, and detail. She never caused us to feel pressured to buy anything. We didn't have the same experience at another location. Because our experience with Marvian was so pleasant, we decided to purchase our items at the FW location. It was an overall great experience.

Best store we found for a recliner. Would have given a five, but their delivery is way to slow Great salesman.

Love the customer service from Adrian .

It was nice being able to look at furniture on our own with the salesperson just checking in. Marvian was wonderful to work with she showed us the direction to go in and we found what I was looking for pretty quickly. And she was great working with u when we had made our decision!!

Kendarryl was very good.

Chuck was very helpful. We were able to find the perfect rug for our living room 😊

Jessie and Bo were great. Bo had so much information walking in the door and Jessie helped check out. Awesome experience.

Michael was friendly and attentive. Listened to what we needed and made it work within our budget

Jordan- Ken was super helpful in helping me find the perfect Sleeper Sofa and Recliner to fit my needs and elevate my home. 100/10 customer service and great experience at the Ashley Homestore!

Annisa was very helpful and knowledgeable about the product.

Normally, I never write reviews, so this is a rare and upsetting occasion. I purchased a large couch in-store with some reservations about sizing. I provided measurements, but I was assured that if the sizing did not work out for me, I could return the item within 72 hours. Come drop-off day, my fears were realized, and it was far too large. The movers clearly did not want to take the sectional back to the truck, so they rearranged it so that it would barely fit. Remembering our conversation at the store, we tried to reject 1 armless chair from our sectional. We had tried contacting the store for our salesperson, left messages, and were recommended to contact the Customer Service line. We were promptly told that no returns are accepted from customer service, even though online it states that it only applies to online purchases. We contacted the store again to inform them of our situation, but were met by a busy rep and "we will leave a message for a callback" If you take away anything from this review: -Deceptive business practices -Not accredited by the BBB -Once you sign you waive all right to any form of litigation -Corporate is uncooperative -Movers they hire are not professional(come from a third-party) -Will avoid taking accountability

Great experience, everyone was so helpful.

All the store associates are very helpful.

I came in asking about a recliner loveseat that I saw online. A sales person greeted me at the door and was very friendly and helpful. They no longer had that particular recliner loveseat, but he showed me two others, and I ended up buying one!

Wonderful selection and guidance from sales rep.

Adrian was super helpful!

Jessie Ebey was very friendly and helpful. Answered all of our questions. Purchased a reclining sofa. Can’t wait for it to be delivered

Greeted and helped immediately upon arriving. Very knowledgeable staff and easy to communicate with. The purchased items will be delivered within 72 hours.

They were wonderful, kind and took time to help us choose the best mattress and base for us! Donna went above and beyond for us!

Great job

Entering the store we met Matt and he guided us to Bowen, who is very knowledgeable in what he does. He spoke to us about all the types of beds we were interested in and answered all of our questions. Thank you to the team, they took very good care of us.

Kendall was amazing! Easy, quick painless! Gave us the best deal. Highly recommend going to see him! Store manager was very nice too!

We had a great experience the salesman was not pushy at all and showed us only what we came in looking for, which was a plus for us!

Got my order wrong so now we have to wait for them to switch the love seat and the chaise to the correct side so it will fit our living room.

Quality furniture and quality sales people. If you stop in be sure to ask for Donna. She is the sweetest and most helpful associate and will take great care of you.

Nice people. Friendly & accommodating. Gave me a great discount! Thanks Ashley store! Suzanne

Bowen was great. All service was great. Helpful and patient through the process and offered sisxoyans bundles we couldn't pass up.

Quick and easy process! Adrian was super helpful!🥰

Our experience at Ashley's furniture in Alliance exceeded our expectations. The customer service was great and a very friendly atmosphere. We would like to send a special shout out to Mr. Harston R. Thank you for all your help and customer care. Ashley family keep up the great work. We certainly recommend Ashley's Alliance if you are looking to upgrade your furniture ask for Harston that's our guy. 💯

Sales person was very warm and friendly, both her and Ed were very professional, and understanding, tailored her approach to meet me where I am. She far exceeded my expectations and I’ll definitely refer others. Thank you much Ashley Furniture 😊

Anissa was so helpful. She spent time searching for the barstool that we needed. She made the process simple and positive.

Great store with great prices you can not miss this store!

The couches are excellent quality, but the delivery experience was disappointing. We were told we'd receive a one-hour notice before arrival, but instead got a call while we were out, with the team already at our door. They spoke rudely and insisted on a tip to wait, despite being within the 4–6 PM window. When we arrived, the couches were left on the ground outside with them waiting. One of the team members dragged them inside, leaving black marks on the fabric. He attempted to clean them with our laundry detergent but was unsuccessful. This was meant to be a special day, and the unprofessional behavior was disheartening.

The service was great!! They were professional and and patient with our requests.

Stopped here with my mom and wife, the staff was very professionally, also had a nice selection of furniture

Our salesman was the best

Herston was very helpful with us making a decision om my new living room and dinning room set. He's an awesome salesman!!!! Thank you so much. Mr &Mrs. Bell

Awesome service, Marvian was super helpful and got us exactly what we wanted. Great service, will be back!

I told Anissa what I was looking for & she took me right to the perfect cabinet! Looking forward to displaying my figurines in it. Thank you!

Salesman was very helpful. Quick and knowledgeable. Great experience.

Good prices. Great service

Very professional sales man, he was not a pushy person like others could be.

Matt was very kind and helpful! I walked in with a general idea and he walked me through options until I found just what I wanted/needed! No high pressure sales - suggestions and understanding. It was a great experience. I walked out happy and will come back for the next few purchases I anticipate making.

The salesman was polite and knowledgeable. It was a smooth experience and didn't hurt a bit. 😀

Had a good visit and the salesperson was very helpful. Price quote was really good. We wentbin just to look butvwe are now really thinking about a new purchase

We were expecting the furniture to be delivered after waiting more than 2 weeks, but they brought it out unassembled. They then tried to get my wife to pay $200 to assemble the furniture. Totally unacceptable.

The sales staff was very attentive and answered all our questions. Anissa answered our specific questions on some leather chairs and helped us secure a deal with her general mgr that we were happy with.

Great sales people at Ashley always helpful and don't put much pressure on you. Great experience!

Michael was pleasant and helpful.

Great experience

Will never shop at this location again. We came in payed in full and 3 weeks later we were FINALLY told that our order was in layaway with nothing payed on it. No one in the store answers the phone and the help line is useless except for maybe 2 out of 6 people we talked to.

Our experience was great at Ashley Furniture I would have give a 5 star

Terrible experience all around, I wouldn't go here ever again. Customer service is a joke and the sales and management team could care less. Told me I couldn't get a refund since there's a no return policy. DON'T EVER SHOP HERE!

Very nice, and professional

Customer service was amazing. He was so nice and very patient

Lady at Ashley furniture messed up our order, first she gave us a deal and then she said the warranty was “free” and once the order was submitted it was less then what we had agreed which was great but when we told her she said she had forgot to add the warranty… and we were confused because she said it was “free”. She got upset and left the lesser price to us. When we got our couches delivered the right side of the couch was a different color from the rest so we had to call the store again and tell them she messed up our order again. Don’t know if she did this on purpose but it was not professional. But delivery drivers were awesome and helpful. But everything else just seemed like no one knew what they were doing.

Donna was amazing! Listened to what I needed and never made us feel pressured into buying. We just bought a house and short on funds but she made it happen for us to be able to get some living room furniture! I'd recommend her 100%!

Very happy with our sales person and the very quick purchase process. I didn’t feel harassed or pressured by the sales staff. This was the 3rd store we visited and just as we were about to give up, we spotted a beautiful piece right by the front door.

Terrible service. Took 3-4 months to get the delivery corrected due to multiple errors with customer service team. The store team did great though

The two men delivering our new bed and were very polite and knowledgeable. They had the bed up and working in no time.

We received excellent customer service!! Thank you Adrian and David!

Please read my post before purchasing from this store. Yesterday I picked up a chair that I purchased from this store. The Ashley employee put chair in bed of my truck. I was holding straps and asked him if we should strap it down. He said, No it so heavy it will take a tornado to fly it. I got miles down the road and the chair flew out onto the middle of a busy 3 lane highway. I relied the expertise of their employee who loaded the chair. Ashley’s told me they will not repair or replace the chair that was damaged. Sadly Ashley’s doesn’t want to take responsibility for the actions of its employee. They informed me the minute the chair was placed on the bed of my truck it became my responsibility regardless of what their employee said. So, I am stuck with a damaged chair.

Donna and Austin are amazing!!! They spent several hours helping us with a very difficult issue, was extremely patient with all the questions and concerns and demonstrated excellent customer service!!!

The employees that were working on Sunday, April 13th were the best. They all were very friendly and asked us several times if we needed anything. Our salesman was so kind and attentive to what I wanted. I will definitely refer all my friends and family to visit the Ashley's Store in the Alliance Town Center.

We had such a great experience at Ashley furniture picking out a new coffee and end tables! Anissa Hernandez was wonderful to work with! She is passionate about helping people create the perfect space at home! She was very helpful and patient and we will see her the next time we come in. We’d give her 10 stars if we could! Highly recommend that you go see her at the Fort Worth store!

Very professional, friendly associates! Knowledgeable, but not pesky. 😁 Highly recommend for their vast selection of furniture!

My entire experience at Ashley Alliance was awesome!! Donna was friendly, attentive, knowledgeable and awesome as well!! I couldn’t ask for a better all around experience!! Thank you!! Adding today’s delivery post: They were wonderful, friendly and set up my couch in no time! And that was after starting their day at five AM they were still smiling and friendly! I so appreciate Ashley’s attention to detail, notifications of delays and prompt responses.

My mom and received immediate help the second we walked into the store and our representative (Blake) was so kind and patient with us due to me having to translate for my mom so all in all we were given the help we needed and had an amazing service and was able to purchase what we needed with ease!

Marviana was an excellent worker, she made sure that I had everything I wanted

Great customer service and quick delivery.

Great service

Found my dream recliner with the assistance of furnishing Specialist Bunnary Holtman! Store manager worked to get me the best deal .

All the sales reps are courteous and friendly. The selection is really good.

I had the best experience at Ashley furniture thank you to our salesman David that went above and beyond in making us happy customers highly recommended. Excellent customer service, and great quality furniture 😊

Your team was so excellent and they know how to do their job!

Adrian spent a great deal of time with patience to help us find the sofa we felt would be right for the space.

Richard in mattress sales is so kind & very helpful, he was knowledgeable & answered all my questions. Jesse in furniture sales was very kind & helpful. They both were very patient with me while I spent about 6 hours deciding what I wanted. One of the managers Matt was great, he got me a good deal on the furniture I was wanting since I purchased a mattress. I will definitely go back for future purchases & I highly recommend them to anyone looking for a mattress or furniture. I wish I had gotten a picture with them to post.

Not acceptable that I have to give up my email address, phone number and street address just to purchase a simple lamp.

I purchased a set of stools and when I was making my purchase I specifically asked the salesperson if the price was for a set. She didn’t know and wanted to confirm. The ski number and picture clearly showed 2 stools for 1 qty. I purchased 2. My receipt showed 2 separate sku lines with 1 QTY each. When I received my delivery. I only received 1 box and included 2 stools. I was advised that even though the website showed the same sku number and description of set of 2. Ashley would NOT refund me for the additional set I purchased. AND they would not price match. I asked to return the product and requested a full refund. Supposedly there is a no return policy. There is no verbiage on the receipt stating no return policy or sales are all final. I am EXTREMELY disappointed that I paid for another set of stool and do NOT have the item or get a credit for the additional charge. NO ONE would assist in this correction. So buyer BEWARE when you purchase anything!!! The customer service is ABSOLUTELY HORRIBLE and they will rip you off!!!!! I was advised that the sales people can charge you whatever they want. That is clearly shown here. Do not buy from there!!! I am still fighting to get my credit for the additional charge.

I have been looking for a new sofa in sandstone. I was so pleased to find it at Ashley Home Store. It was even on sale! 20 minutes and it was purchased and ready for delivery next week. I’ve purchased furniture from the Alliance location several times and I have not been disappointed. The sales person was equally great.

Anissa Hernandez was fantastic. She was so patient with my 94 yr old mother who was there to purchase a bed, a dresser, and a coffee table. My mom said the coffee table was the least important but we were able to purchase all three items and get the Ashley financing setup. Between Anissa & Bowen, We will definitely be back again.

(Translated by Google) Excellent 😎 (Original) Excelente 😎

Very knowledgeable and helpful sales person. Very patient

Excellent buying experience. Nissan deserves a pat on the back for her service.

We both dining table and chairs 🪑 with bar table and chairs 🪑 they delivered for as used dining table that’s really no good almost like 3 months ago they didn’t solving the problem

My experience at Ashley store was great. The salesman was very helpful. He even gave me the lower price from online.

Not going back again, just the entire experience from the purchasing the furniture and try to incorporate things that you didn’t ask for to the delivery experience and they had to do it on two separate occasions and when we purchased the delivery and the set up the driver comes and says i was not told to do the set up and was running behind!!! It was a mistake walking into Ashley. Never again.

Loved working with Donna Mims at the Ashley Store! Can’t wait for our new couch!

We had a great experience at the store but not with the sectional we got. We are stuck with a sectional that has a strong chemical smell. We contacted the store to open a claim but still haven’t heard back from them. It’s hard to breathe in our home with the chemical smell all over the house now.

I picked some couches that are “typically in stock” and delivery was supposed to be 2-3 days. Once I was finalizing the purchase, delivery turned into 2-3 weeks. Finally got a confirmation for delivery and looks like it’s a 6 week wait. Whatever it takes to get that sale and commission I guess.

I went in just looking for a bed to show my sister. Well the bed has been discontinued but my sales person Bowen Parker offered to show me a replacement. He was so professional and friendly from the time I walked through the door until the end. I ended up buying the bed that he showed me and a new mattress! He extended great customer service and I absolutely appreciated it!!

Awesome experience at the store!

David did great work helping me with the dining room table and chairs! Excited to get it delivered next Saturday!

Alex and Donna were very helpful. Love the Ashley products. Enjoyed our experience at Ashley today.

Donna did an amazing job. She was very professional and friendly and she explained everything to us about the dinette and the warranty process.

Donna was fantastic,friendly,and fun to work with

I had tons of preassure to buy. The deal was way to high and I had to cancel afterwards.

Outstanding Service and sales

Excellent service with Adrian.

Donna Mims has been so helpful! I was able to furnish my small new home in her store. She was so helpful. The home will not be complete for 6 mons and they were able to hold the furniture until my home is completed.

I worked with the sales people discussed what I wanted and needed, they complied. When I got the receipt it was the wrong furniture. Went back to the store it was corrected by sales staff. Second order when I recieved it was again some other wrong furniture. Went back again to cancel purchase , the store was unhelpful , I was told to call Ashley. Money should be refunded… I’m awaiting. I have done business with Ashley several times with great experiences but it has changed sadly.

The delivery guys were wonderful very quick placed exactly were needed and cleaned up beautifully. The only problem was the remote is not synchronized with the frame of the bed therefore, have to schedule a technician to come out should’ve been checked before delivery.

It was great shopping here

Adrenaline was very helpful and we purchased a table.

Nice selection of furniture. Did not like salesperson following us around lurking in the background

I asked for my old mattress to be taken when they delivered my new one and it apparently wasn’t in the paperwork. So,I contacted my salesman and he said he put a ticket in and that was on February 21st and I never heard back from him. It seems as if once they got the sale the customer service was gone. In turn I had to pay someone to come haul my old mattress off. I love my new bed though! I am updating my review as they reached out to me to rectify the situation. Although , it was still an inconvenience I appreciate them taking the time to reach out and fix the situation.

Very detailed professional. Very fast delivery billing setup. Very fast credit approval.

Great experience with salesman . Got what I wanted

Found exactly what I was looking for in a very short period of time thanks to my salesman. He was very helpful and even though there was a mixup in the order (not his fault) it was all taken care of and I was on my way.

Kendarryl and Donna were amazing!! They were so helpful and so understanding and very sweet people! Definitely recommend going to this place!

Salesman Alex B was great n patience very knowledgeable couldn’t have gotten a better person

The whole experience was amazing. I forgot the name of the manager and the Blake were super helpful.

This was the easiest sale ever sales reps were amazing. They worked with us and helped us out and got exactly what we wanted at a good price. :-)

Adrian was very helpful and responsive.

Great group of people at this store. Matthew was very helpfull.

Great experience. Blake was super helpful and Asif was able to give us a great deal. Couldn't really ask for anything more. Thanks guys!!!

Great customer service from David at the Alliance location. He was very helpful ⭐️⭐️⭐️⭐️⭐️

Ashley, my sales person, really listened to my need. She was in good spirits and really wanted to assist. I visited two of their competitors and was able to purchase a chair at Ashley’s for half the price! The store was set up very nice.

Richard S was amazing. He explained everything very well and was patient.

DONT BUY FROM HERE OR ANY ASHLEY'S. We had ordered some bar stools for our kitchen. We spoke with our sales person 3 times to confirm they had the right color. All three times he confirmed. They arrive all the wrong color. When we reached out to try to get it corrected his ignored us. Then we got an ottoman delivered to the wrong address. It was oversized and heavy so we had to figure out a way to bring it back to our home. Super inconvenient. Lastly, they came to set us an office chair and did it all wrong. We had to call, file a claim for the needed parts, then wait for them to get delivered, then set up a date and time for them to come out and fix it. You would think the service technician would have the parts needed instead of it being a two part process. Then we waited all day for the technician to come and he never showed up. No phone call or anything. The way Ashley's does business is terrible. I'm surprised they're still in business. We've had nothing but issues with them. We definitely won't be returning customers.

The store was great, the assistance at the alliance location was great! The issue was with pick up. Took over an hr and half and had to load it myself, luckily there was a few other customers who were there to help.

Please read. My wife and I purchased paid hard earned money for new furniture. Went to pick it up and was first there. Waited almost 2 hrs after checking in before they even acknowledged us at the loading docks. Upset I went to the store of purchase and the manager Austin Bennett didn’t want to even empathize with what had happened and only threatened to have me removed to the store. I was speaking loudly but not yelling because all this store wants to do is take your money. Beware and go somewhere else. Look at his posture and money. Terrible person

Needed new knobs on some older dresser drawers. Called customer service and Katelyn was able to swiftly find the manufacturer of my dresser and helped me order the right knobs.

Everyone was so friendly! Great place to buy furniture!

It was a great experience and everything went very smooth. Blake allowed us our time to look on our own and was ready to help with any questions we had . Will definitely be getting more furniture from this store. Thanks again

Great place to buy from. Matt & Ed were great. Harston did good.

Matt was super helpful!

The sales clerk Donna was extremely helpful at the Fort Worth location. She greeted me and helped me complete my purchase. I would recommend this location to others.

Great -I enjoyed the whole experience

Aron was so good to work with on the phone ... thank you for all your help! Can't wait to pick up and I'll let you know how the furniture looks in my grandsons room!

Good selection, reasonable pricing, finance options, friendly sales personnel👍👍

Great experience! Go see Alex B at the alliance location.

Watch out for deceptive business practices! I had to wait almost two weeks from time of purchase to pick up my power recliner. It was fully discussed that I could only be available on Mondays to pick it up and that I would be picking it up at the store I bought it from. So it was set for Monday the 10th, confirmed in writing both on my receipt and my emailed confirmation. The 10th finally arrived and I’m contacted to set up a schedule for a day Tues - Fri, to pick up from their warehouse only, and offered concierge delivery for $99. They KNEW I couldn’t pick it up T-F. They deceptively tried to make me pay another $99 KNOWING I would have no choice. Then I was told they do not do ANY pickups or deliveries on Mondays. This was well known to the store long before they set me up for a Monday. The best alternative they would offer is to deliver it to my doorstep two days later while I’m not home, blocking access and egress to my door. They did me dirty. I’ll NEVER deal with this shady company after this!

The experience was much more pleasant Than I expected. The sales rep greeted me when I walked in and asked what I was looking for. He then pointed out where I could find it and then left me alone. I was expecting to be followed every step of the way. This was great. Next time I am looking for furniture I will come back to this store and hope for the same treatment in all future trips.

Very nicely organized with a large selection to choose from.

Salesperson Jesse and Manager Austin at the store were amazing. So incredibly helpful.

Shopping for a new living room suite so we went a few places @ then decided Ashley’s furniture was our next stop . We walked in & Donna introduced herself pointed us in the right direction & gave us space . She did check back with us a few times but she didn’t smoother us. Thanks to her help we found exactly what we wanted at a nice price and closed the deal. Very happy with our purchase and the experience.

Teo was great in her service

Alex B was very friendly and helpful. I didn’t feel any pressure and I found exactly what I wanted. I will be coming back to purchase the rest of my living room furniture.

Jessie was knowledgeable and very helpful. Thanks Jessie!

Show room/in person employees a little chaotic. Help over the phone with online purchase and delivery pretty good.

Richard was awesome. Answered all our questions and showed us many options. Would buy from Richard again!

Very professional great customer service and me as a Ashley furniture customer I love the place

Don’t buy anything from ashleys. They have a very bad customer service department. I bought 2 table lamps in which one came defected/damaged. It has been over a month and they still have not replaced it or refunded my money back. I have been on the phone at least 8 times in the past month to get this resolved.

Upon entering on Feb 1, 2025, I was greeted. The salesman immediately began talking about the sales signs and scanning the QR code. I said hi and kept walking toward the couch I had looked at a few weeks prior. He continued talking and I said Thank you. He took a few a quick steps toward me and in a loud aggressive tone he said “What did you say to me?”. I replied “thank you”. I repeated that I knew where I was going. He began an aggressive monologue about he’s only doing his job, and I need to let him do it. At his point, I would consider it yelling. I said “ok, we will be leaving”. He tried to get up in my face as I walked toward the door. He continued his monologue until I was gone. The worst part is there were other salesman watching and listening. They did not even get up off their seats to control this man. I know he did not know that my wife is 100% disabled retired veteran of 28 years, and she is limited with movement due to injuries.

Everyone was friendly and Donna was especially helpful without being pushy. Very pleasant experience in shopping.

I had a great experience. David was great. He was helpful without being a “pushy” salesman. I’m in sales, so I appreciate that.

Excelent seller, great deals...

Walked in and was greeted by David. He directed me to the bedroom sets I was looking for. The manager I think was Austin or Justin, sorry I can't remember, but he was very friendly and helpful. I found my bedroom set, but wasn't absolute sold on the price. The manager came over and assisted gave me price and I was very happy. I have purchased from Ashley before and will again. The process was fast and I walked out very happy. Thank you David and Austin (the manager on duty) . I very much appreciate it. Sylvia --- this is the bed plus night stand and dresser. LOVE IT!

Worst experience of our life. We regret ever walking into this Ashley store. We were essentially scammed when ordering the bed (it resulted in double the cost of what we expected to spend, we dealt with that, thats on us) but then the mattress which isn't even a year old till March is already failing. After contacting the phone number for help, no luck, went to the store, they were absolutely unwilling to help us and told us to GO TO THE MANUFACTURER FOR A LESS THAN YEAR OLD MATTRESS. After attempting that, we ended up BACK with Ashley making them assist us. We FINALLY after basically pulling all our hair out to get some help, had an appt set for someone just to "come look" at the bed nearly 2 weeks out (15th to the 28th). We get the confirmation and they never bothered to update that we moved, and were sending them to the wrong address....you'd think they could just update it....nope. They now are requiring us to drive into the store, provide our ID and THEN they will reschedule someone to come look at this bed. If i could drop this bed off at their door TODAY - IT WOULD BE DONE. STAY AWAY FROM ASHLEY. THE FURNITURE IS TERRIBLE QUALITY AND THEY DO NOT CARE ABOUT YOU AT ALL. HEAD TO NFM IN THE COLONY IF YOU WANT TO BE TAKEN CARE OF oh and NOT scammed out of thousands of dollars.

Patient and kind

UPDATE: ALL THEY DO IS LIE!!!! I SPOKE WITH A REP TODAY 02/11/25 THAT SAID MY MATTRESS WOULD BE EXHANGED THIS FRIDAY, HE THEN CALLED ME BACK AND SAID HE OVERSTEPPED HIS JOB AND I WILL NOT BE GETTING AN EXCHANGE. Do not EVER buy a mattress from here!!!!! We purchased a mattress 02/2024 and it was replaced 06/2024. Now the second mattress has a broken spring again. I went into the store 11/2024 and was rudely turned away at the front door saying they dont assist customer service in store. A tech was sent out 12/2024 and they told me in text on 12/31/24 the mattress would be exhanged. In January they called and said they were denying the claim stating the impression is under an inch and a half. Customer service was no help at all they said they can only do another inspection every 30 days. Which im sure they will again keep denying. No one will let me speak with who is denying these claims. Again do not ever ever ever buy anything from Ashley. Especially something you sleep on. Them replying to this review like they really want to help is a joke.

Richard Salazar was terrific

We had a great experience. We found the bedroom suite we wanted and the salesman was very helpful.