Ashley Store Fort Worth, TX (Alliance)

My experience at Ashley store was great. The salesman was very helpful. He even gave me the lower price from online.

Not going back again, just the entire experience from the purchasing the furniture and try to incorporate things that you didn’t ask for to the delivery experience and they had to do it on two separate occasions and when we purchased the delivery and the set up the driver comes and says i was not told to do the set up and was running behind!!! It was a mistake walking into Ashley. Never again.

Loved working with Donna Mims at the Ashley Store! Can’t wait for our new couch!

We had a great experience at the store but not with the sectional we got. We are stuck with a sectional that has a strong chemical smell. We contacted the store to open a claim but still haven’t heard back from them. It’s hard to breathe in our home with the chemical smell all over the house now.

I picked some couches that are “typically in stock” and delivery was supposed to be 2-3 days. Once I was finalizing the purchase, delivery turned into 2-3 weeks. Finally got a confirmation for delivery and looks like it’s a 6 week wait. Whatever it takes to get that sale and commission I guess.

I went in just looking for a bed to show my sister. Well the bed has been discontinued but my sales person Bowen Parker offered to show me a replacement. He was so professional and friendly from the time I walked through the door until the end. I ended up buying the bed that he showed me and a new mattress! He extended great customer service and I absolutely appreciated it!!

Awesome experience at the store!

David did great work helping me with the dining room table and chairs! Excited to get it delivered next Saturday!

Alex was very helpful. Love the Ashley products. Enjoyed our experience at Ashley today.

Donna did an amazing job. She was very professional and friendly and she explained everything to us about the dinette and the warranty process.

Donna was fantastic,friendly,and fun to work with

I had tons of preassure to buy. The deal was way to high and I had to cancel afterwards.

Excellent service with Adrian.

Donna Mims has been so helpful! I was able to furnish my small new home in her store. She was so helpful. The home will not be complete for 6 mons and they were able to hold the furniture until my home is completed.

I worked with the sales people discussed what I wanted and needed, they complied. When I got the receipt it was the wrong furniture. Went back to the store it was corrected by sales staff. Second order when I recieved it was again some other wrong furniture. Went back again to cancel purchase , the store was unhelpful , I was told to call Ashley. Money should be refunded… I’m awaiting. I have done business with Ashley several times with great experiences but it has changed sadly.

It was great shopping here

Adrenaline was very helpful and we purchased a table.

Nice selection of furniture. Did not like salesperson following us around lurking in the background

I asked for my old mattress to be taken when they delivered my new one and it apparently wasn’t in the paperwork. So,I contacted my salesman and he said he put a ticket in and that was on February 21st and I never heard back from him. It seems as if once they got the sale the customer service was gone. In turn I had to pay someone to come haul my old mattress off. I love my new bed though! I am updating my review as they reached out to me to rectify the situation. Although , it was still an inconvenience I appreciate them taking the time to reach out and fix the situation.

Very detailed professional. Very fast delivery billing setup. Very fast credit approval.

Great experience with salesman . Got what I wanted

Found exactly what I was looking for in a very short period of time thanks to my salesman. He was very helpful and even though there was a mixup in the order (not his fault) it was all taken care of and I was on my way.

Kendarryl and Donna were amazing!! They were so helpful and so understanding and very sweet people! Definitely recommend going to this place!

Salesman Alex B was great n patience very knowledgeable couldn’t have gotten a better person

The whole experience was amazing. I forgot the name of the manager and the Blake were super helpful.

This was the easiest sale ever sales reps were amazing. They worked with us and helped us out and got exactly what we wanted at a good price. :-)

Adrian was very helpful and responsive.

Great group of people at this store. Matthew was very helpfull.

Great experience. Blake was super helpful and Asif was able to give us a great deal. Couldn't really ask for anything more. Thanks guys!!!

Great customer service from David at the Alliance location. He was very helpful ⭐️⭐️⭐️⭐️⭐️

Ashley, my sales person, really listened to my need. She was in good spirits and really wanted to assist. I visited two of their competitors and was able to purchase a chair at Ashley’s for half the price! The store was set up very nice.

Richard S was amazing. He explained everything very well and was patient.

DONT BUY FROM HERE OR ANY ASHLEY'S. We had ordered some bar stools for our kitchen. We spoke with our sales person 3 times to confirm they had the right color. All three times he confirmed. They arrive all the wrong color. When we reached out to try to get it corrected his ignored us. Then we got an ottoman delivered to the wrong address. It was oversized and heavy so we had to figure out a way to bring it back to our home. Super inconvenient. Lastly, they came to set us an office chair and did it all wrong. We had to call, file a claim for the needed parts, then wait for them to get delivered, then set up a date and time for them to come out and fix it. You would think the service technician would have the parts needed instead of it being a two part process. Then we waited all day for the technician to come and he never showed up. No phone call or anything. The way Ashley's does business is terrible. I'm surprised they're still in business. We've had nothing but issues with them. We definitely won't be returning customers.

The store was great, the assistance at the alliance location was great! The issue was with pick up. Took over an hr and half and had to load it myself, luckily there was a few other customers who were there to help.

Please read. My wife and I purchased paid hard earned money for new furniture. Went to pick it up and was first there. Waited almost 2 hrs after checking in before they even acknowledged us at the loading docks. Upset I went to the store of purchase and the manager Austin Bennett didn’t want to even empathize with what had happened and only threatened to have me removed to the store. I was speaking loudly but not yelling because all this store wants to do is take your money. Beware and go somewhere else. Look at his posture and money. Terrible person

Needed new knobs on some older dresser drawers. Called customer service and Katelyn was able to swiftly find the manufacturer of my dresser and helped me order the right knobs.

Everyone was so friendly! Great place to buy furniture!

It was a great experience and everything went very smooth. Blake allowed us our time to look on our own and was ready to help with any questions we had . Will definitely be getting more furniture from this store. Thanks again

Great place to buy from. Matt & Ed were great. Harston did good.

Matt was super helpful!

The sales clerk Donna was extremely helpful at the Fort Worth location. She greeted me and helped me complete my purchase. I would recommend this location to others.

Great -I enjoyed the whole experience

Aron was so good to work with on the phone ... thank you for all your help! Can't wait to pick up and I'll let you know how the furniture looks in my grandsons room!

Good selection, reasonable pricing, finance options, friendly sales personnel👍👍

Great experience! Go see Alex B at the alliance location.

Watch out for deceptive business practices! I had to wait almost two weeks from time of purchase to pick up my power recliner. It was fully discussed that I could only be available on Mondays to pick it up and that I would be picking it up at the store I bought it from. So it was set for Monday the 10th, confirmed in writing both on my receipt and my emailed confirmation. The 10th finally arrived and I’m contacted to set up a schedule for a day Tues - Fri, to pick up from their warehouse only, and offered concierge delivery for $99. They KNEW I couldn’t pick it up T-F. They deceptively tried to make me pay another $99 KNOWING I would have no choice. Then I was told they do not do ANY pickups or deliveries on Mondays. This was well known to the store long before they set me up for a Monday. The best alternative they would offer is to deliver it to my doorstep two days later while I’m not home, blocking access and egress to my door. They did me dirty. I’ll NEVER deal with this shady company after this!

The experience was much more pleasant Than I expected. The sales rep greeted me when I walked in and asked what I was looking for. He then pointed out where I could find it and then left me alone. I was expecting to be followed every step of the way. This was great. Next time I am looking for furniture I will come back to this store and hope for the same treatment in all future trips.

Very nicely organized with a large selection to choose from.

Salesperson Jesse and Manager Austin at the store were amazing. So incredibly helpful.

Shopping for a new living room suite so we went a few places @ then decided Ashley’s furniture was our next stop . We walked in & Donna introduced herself pointed us in the right direction & gave us space . She did check back with us a few times but she didn’t smoother us. Thanks to her help we found exactly what we wanted at a nice price and closed the deal. Very happy with our purchase and the experience.

Teo was great in her service

Alex B was very friendly and helpful. I didn’t feel any pressure and I found exactly what I wanted. I will be coming back to purchase the rest of my living room furniture.

Jessie was knowledgeable and very helpful. Thanks Jessie!

Show room/in person employees a little chaotic. Help over the phone with online purchase and delivery pretty good.

Richard was awesome. Answered all our questions and showed us many options. Would buy from Richard again!

Very professional great customer service and me as a Ashley furniture customer I love the place

Don’t buy anything from ashleys. They have a very bad customer service department. I bought 2 table lamps in which one came defected/damaged. It has been over a month and they still have not replaced it or refunded my money back. I have been on the phone at least 8 times in the past month to get this resolved.

Upon entering on Feb 1, 2025, I was greeted. The salesman immediately began talking about the sales signs and scanning the QR code. I said hi and kept walking toward the couch I had looked at a few weeks prior. He continued talking and I said Thank you. He took a few a quick steps toward me and in a loud aggressive tone he said “What did you say to me?”. I replied “thank you”. I repeated that I knew where I was going. He began an aggressive monologue about he’s only doing his job, and I need to let him do it. At his point, I would consider it yelling. I said “ok, we will be leaving”. He tried to get up in my face as I walked toward the door. He continued his monologue until I was gone. The worst part is there were other salesman watching and listening. They did not even get up off their seats to control this man. I know he did not know that my wife is 100% disabled retired veteran of 28 years, and she is limited with movement due to injuries.

Everyone was friendly and Donna was especially helpful without being pushy. Very pleasant experience in shopping.

I had a great experience. David was great. He was helpful without being a “pushy” salesman. I’m in sales, so I appreciate that.

Excelent seller, great deals...

Walked in and was greeted by David. He directed me to the bedroom sets I was looking for. The manager I think was Austin or Justin, sorry I can't remember, but he was very friendly and helpful. I found my bedroom set, but wasn't absolute sold on the price. The manager came over and assisted gave me price and I was very happy. I have purchased from Ashley before and will again. The process was fast and I walked out very happy. Thank you David and Austin (the manager on duty) . I very much appreciate it. Sylvia --- this is the bed plus night stand and dresser. LOVE IT!

Worst experience of our life. We regret ever walking into this Ashley store. We were essentially scammed when ordering the bed (it resulted in double the cost of what we expected to spend, we dealt with that, thats on us) but then the mattress which isn't even a year old till March is already failing. After contacting the phone number for help, no luck, went to the store, they were absolutely unwilling to help us and told us to GO TO THE MANUFACTURER FOR A LESS THAN YEAR OLD MATTRESS. After attempting that, we ended up BACK with Ashley making them assist us. We FINALLY after basically pulling all our hair out to get some help, had an appt set for someone just to "come look" at the bed nearly 2 weeks out (15th to the 28th). We get the confirmation and they never bothered to update that we moved, and were sending them to the wrong address....you'd think they could just update it....nope. They now are requiring us to drive into the store, provide our ID and THEN they will reschedule someone to come look at this bed. If i could drop this bed off at their door TODAY - IT WOULD BE DONE. STAY AWAY FROM ASHLEY. THE FURNITURE IS TERRIBLE QUALITY AND THEY DO NOT CARE ABOUT YOU AT ALL. HEAD TO NFM IN THE COLONY IF YOU WANT TO BE TAKEN CARE OF oh and NOT scammed out of thousands of dollars.

Patient and kind

UPDATE: ALL THEY DO IS LIE!!!! I SPOKE WITH A REP TODAY 02/11/25 THAT SAID MY MATTRESS WOULD BE EXHANGED THIS FRIDAY, HE THEN CALLED ME BACK AND SAID HE OVERSTEPPED HIS JOB AND I WILL NOT BE GETTING AN EXCHANGE. Do not EVER buy a mattress from here!!!!! We purchased a mattress 02/2024 and it was replaced 06/2024. Now the second mattress has a broken spring again. I went into the store 11/2024 and was rudely turned away at the front door saying they dont assist customer service in store. A tech was sent out 12/2024 and they told me in text on 12/31/24 the mattress would be exhanged. In January they called and said they were denying the claim stating the impression is under an inch and a half. Customer service was no help at all they said they can only do another inspection every 30 days. Which im sure they will again keep denying. No one will let me speak with who is denying these claims. Again do not ever ever ever buy anything from Ashley. Especially something you sleep on. Them replying to this review like they really want to help is a joke.

Richard Salazar was terrific

We had a great experience. We found the bedroom suite we wanted and the salesman was very helpful.

Great customer service and friendly staff

Alex was helpful, not pushy! We appreciated his detail on prices and getting us out after purchases in a great time frame. Thanks again to Alex and the manager who came to assist as well.

Excellent customer service

Excellent service.

Austin & Donna 20/10 service!! 🤝🏼

Easy process

Bowen Parker is a natural salesman. He really knows your business. He should be a store manager or executive with your company.

I had the best salesman, which given me all the details I needed for beautiful bedding. Thank you family of ASHLEY STORE

Ken was great and provided us with a lot of good information!

Came in looking for a piece of furniture with specific dimensions. The sales person wandered around looking with no clue. Never offered to help me find online. I even asked if she could and she acted like she didn’t know how. I was asked by her and 3 other employees if I wanted a mattress. I came in for a love seat! It was always by all the employees. The sales woman literally sat down and began to describe the couch that I told her I wasn’t interested in. I literally felt like I was in some sort of SNL skit! I found a comforter set I wanted. The sale took over 40 minutes!!! I almost walked out 3 separate times! Never again!

Great experience! Have been buying my couches the last couple of times. Great customer service.

Good choice of options and friendly floor staff, without being too pushy. Richard helped me get the perfect chair for my space at the price point I needed.

Sales person and manager were great to work with. Be aware that you cannot get sale prices AND 60 month financing.

Good service

Great experience with Donna. She is a wonderful Saleswoman and never once did I feel overwhelmed or pushed into purchasing something I wasn’t interested in. This was our first Ashley furniture purchase but definitely won’t be our last thanks to Donna!

My salesman Richard Salazar was so kind and helpful. He tried everything to find me an extra large rug. I’m very satisfied with the items we picked out. Can’t wait to get them.

Working with Jesse && Richard was a pleasure. I'm excited to get my new furniture.

Ashley Home Furniture Store is a relaxing environment to shop. Friendly associates and excellent prices and furniture. Josh Beane helped me and was very professional and helpful. Thanks for a great experience

Great experience, got Walmart we needed at a reasonable price !

I will never buy anything from Ashley furniture again. If I could give negative stars I would! It took 5 months and multiple cancelled/rescheduled deliveries to finally receive my complete bedroom set. Customer Service and management were horrible and I am glad to finally be done with them. Unsatisfied Customer

Alan is a great store manager. He moved furniture around to show us contrast and made our decisions really easy for us along with the buying process. We'll definitely be back for more!

If I could give 0 stars I would. The experience started off well enough in the store. But then I had a concern about my receipt and you can’t call the store directly. The phone number on the receipt takes you to a phone tree that will not connect you to a live person. The only live person I could get was for online orders and when I told her what I needed she told me I would need to drive into the store which is an hour away from my house. Today our furniture was delivered… in boxes just inside our front door. I was told when I ordered it I had to inspect the furniture for damage before the delivery team left. HOW ? After unboxing the dresser there is a very large scratch on top but what am I going to do about that now? I have never in my life had to unbox and assemble furniture bought at a store that offered delivery. Also where I live doesn’t have bulk pick up so now I’m stuck with a ton of cardboard and styrofoam and it’s my problem to pay to get rid of it? I will never in my life order another thing from Ashley. Go anywhere else but here!!

(Translated by Google) Excellent customer service, very friendly and respectful and above all excellent prices. I recommend Mr. Josh Beane whenever you go shopping for Ashley, he is a very patient person with an excellent explanation of each item you are going to buy. I wish you a happy end of the year and a prosperous new year. Much health, luck, prosperity and blessings to him and his family. (Original) Excelente servicio al cliente, muy amable y respetuoso y sobre todo excelentes precios. Le recomiendo al señor Josh Beane siempre que valla a comprar Ashley, es una persona muy paciente con una excelente explicación de cada artículo que valla comprar. Le deseo un feliz fin de año y próspero año nuevo. Mucha salud, suerte, prosperidad y bendiciones para él y su familia.

The sales representative Josh Beane is the best, very patient and knowledgeable about the business process! He is a great asset to the organization

It was the worst experience I have ever had in this Ashley store. They made me waste an hour of my time. I never want to buy from Ashley Formiture again. The saleswoman showed little knowledge of the system. I told her that I already had a credit opened twice and yet she opened a new application, running my credit and generating a new inquiry. I plan to pay everything I owe Ashley Forniture and buy from another store.

One this day I visited 1/2 a dozen furniture stores. All of them basically the same . A friendly staff member introduced themselves and I tell them what I'm looking for.. they'd show me what they had. Every one a pleasant experience. Until I got to Ashley furniture. This was the Twilight zone I was uncomfortable I wandered around for 15 min or so and started looking for exit . You all shop away all you want. I want nothing to do with this group

The easiest purchase ive made. I was in and out so fast, they handled everything i needed to a T, ask for Josh Beane, he was the absolute best customer service experience i have had in a long time.

Had a nice experuence shopping at Ashley. Josh was great prosesing our order once we decided what bed frame we wanted

Very friendly and efficient help

I’ve went into Ashley furniture and I had a great experience with the greeting from Keo and Donna. We went in looking for a new mattress and we tried out different ones and we left with something with what we loved .

Walked in ready to furnish our new home and not one single salesperson bothered to even say hello. Not a peep from anyone and no one to be found for assistance. After 20 minutes we walked out and went elsewhere. Don't waste your time or money here.

We did not have a great experience and will not be going back there

Sales people were patient with me, no sales pressure, and assisted me in purchasing exactly what I wanted. Thanks again!

Alex and Ed were fantastic! No issues, great experience.

No issues at all. Thanks.

Helped us find several pieces for our new home

Went to Ashley’s furniture at Alliance and the young man that waited on us was very pleasant. He helped us find the perfect recliner and arranged for us to pick it up the same day.

Excellent place to buy furniture. Kil was are sales person she was excellent. Thank you

First off the sales person was clearly rushing me and made no secret about having two other customers waiting. However more importantly look at the attached photo. If you see a tag that has a price with a slash through it and above that it says "Take 35% off" would you expect to pay the price with the slash through it or do you expect to pay 35% off that price? Well according to this Ashley's location, I must pay $750. Not 35% off $750. $750 is the price with the discount. Plus they told me they don't ship clearance items, but if I paid that price plus $100 for shipping they would send it to Louisiana for me (this was a gift for my mom in La.). On top of that it was a floor model! (Which was not made clear to me until we were discussing the price discrepancy) I called another Ashley's location in Louisiana and got the exact same recliner, brand new, & shipped for less than the $750 this location was trying to charge me. What a joke!

Tammy was AMAZING! My fiancé and I stopped here to shop for a dining table and we left with a great affordable table plus a rug, and a new bed frame all for a great price! Outstanding customer service from Tammy!

Tammy was patient, helpful and worked hard to get us a great deal on everything we needed.

Alex waited on us 2 years and did a fantastic job. We needed new furniture today, we asked for Alex again. He did more than fantastic! He is so personable and made us great deals. Thank you and God Bless You Alex.

I had the most wonderful experience when shopping at this furniture store. My sales person was Harston, and he really worked at helping me get a couch within my budget. His kindness persuaded my shopping companion to buy a Tempur-Pedic bed. I was a little impatient on the day my couch was to be delivered, but the delivery team was amazing as well and came within the expected time. I only discovered some of the couch's added features and its exceptional quality upon delivery. I must say that this couch is a tremendous blessing and a beautiful addition to my home. I have all good to say about this experience!

Getting the items I bought to be delivered has been a nightmare. I have taken off work twice, and both times the order was cancelled without notification. There is some kind of issue with their system, and each employee gives a different reason why, and none of them can fix it.

Worst customer service process in the world. Couch was supposed to be delivered today, hadn’t heard anything so reached out yesterday and there was some issue at the store with how the input the sales code. Called the store all day today and yesterday and got no answer. Went through million automated steps and finally made it through and confirmed they updated the code and delivery could be rescheduled . Again- they did not notify us of any of these important details that impacted our delivery…. Very disappointed in the way this was handled…

Excellent

Our sales rep David was fantastic. He was helpful in every way.

We worked with Asif who was courteous, explained everything well, answered all our questions and best of all we did not feel rushed to make a decision. Unfortunately things changed once everything was signed. Communication completely stopped issues arose. Wrong furniture was delivered. Charges were made. We were sent back-and-forth from customer service to the store. Nobody could answer our questions. And charges have not been dropped from our credit card, which we did not make. I have tried to contact this gentleman at no avail. My husband and I are extremely disappointed and no I would not shop at this store at all. There is no customer service whatsoever.

The pickup process is ridiculous. It took so long to pick up 1 item. It’s like they could care less about there customers

This store is very nice. David Hardcastle is an excellent sales person. Provided excellent customer service.

Sales woman was so good

I was helped by Keo and Adrian who were incredibly helpful and patient while processing my purchase. I highly recommend anyone looking to buy furniture to go see them! I will be telling all my family and friends to do the same😊

Great service and experience. Helped us find exactly what we were looking for together!

Thanks Tammi for taking care all my needs.

Alan and Bowin very helpful and knowledgeable in selecting the right furniture for my needs

Only reason I gave this a 2 star is the store matched online prices. Delivery ended up being two weeks out but thanks to some routing issue it is pushed off another week. We had to handle getting rid of our own furniture which we did for most of it expecting delivery on a certain date. I will not buy from this store again. Living spaces handled our purchases for our son last year way better. Wish I would have gone back there.

Great experience an Alex helped us find the perfect table.

Ken was a great sales person, he asked what we were looking for and proceeded to show us what we asked we wanted to see. He was very professional and friendly. Tried to help with a situation with Synchrony Bank and was very patient. He made the whole experience less frustrating. Thanks Ken!!

Quality furniture, excellent sales help.

Ashley Furniture is not the place to go for customer service or quality service. I was very unhappy with my experience!!

I have never been so disrespected by any Manager or company in my life! Ashley delivered the wrong mirror on Saturday November 23rd 2024 ok stuff happens they were supposed to deliver the correct one on Wednesday November 27th 2024 never showed up. Called customer care and could not get anyone to answer. So I went up to the store at alliance town center today the 29th the store Manager told me to call customer care so I did that while in the store was on with them for a hour all I need was someone to do was fix the wrong sku on the open order the store Manager refused three times to help me! I asked if a sales rep could help me. He said nope they were busy with black friday he even told that to the girl at their customer care center. Get ready Ashley, this old Marine is just getting started!

We shop to day great job great service the sale is so helpful david

Had a great experience, Bowen was our Guy that helped us and he was fantastic! Very kind and patient with my 89 ur old mom and myself as well!

I really should’ve read the reviews on yelp prior to making any purchase at this store. Customer service is horrendous. You cannot speak with the manager because they never answer their phone and if you stop in the store, there’s not a manager available. They do not stand behind their protection plan reimbursement, and they continue to give you the runaround when you wanna speak with someone. Followup: I did receive a response from the store, but the number that they gave me to call is the same number I’ve been calling and got the same runaround

Alex B.was great, took really good care of us. Best price around.

We had great customer service when we bought our couch. Alan was attentive to what we liked. Walked us through the great pricing. Can’t wait for the couch to arrive.

Friendly and just overall great service. Alan is awesome. Great Customer Service

Awesome

Customer service was there to greet you at the door and to point 👉 you were you need to be. Not pushy to make a sale. Store was very nice and clean and organized.

Richard S and Hairston were awesome! Weren’t pushy to sell us the most expensive, super patient with us while we decided and in general, were nice guys.

This was my first time at Ashley’s and I had a very pleasant experience at this location! Adrian helped me through the process of purchasing my bed frame and was so courteous. He mentioned all the deals they had and made sure I got the best price possible. Definitely recommend this store to anyone as their Black Friday deals are a STEAL

Trying to cancel an order is nearly impossible without going back into the store and that is absolutely ridiculous. Online chat can’t help you and the auto answering only has options for order status, warranty or a new order. It should not be this difficult to cancel an order and I will likely not shop at Ashley in the future.

Bought a sofa and the delivery truck broke down multiple times so I haven’t received the sofa. They didn’t offer me a discount or free item for dealing with bad service.

Selection for kids bedroom furniture was low. We did end up purchasing sets online and it will take approx 4 weeks to receive. Other then that the experience was great, the young man that help me and my husband I believe his name was Adrian was awesome considering we came in 1 hour before close.

Donna was fantastic to deal with

Very good.

Sales person / Manager was very helpful. He did a great job!

Our salesman Jesse was very helpful had a great experience @ Ashley Furniture

Sells person was very pushy. She seemed to want to rush us to buy. The store was also dirty.This was totally different than we normally experience from Ashley’s.

Very friendly staff

Very nice selection, never bought my own furniture before , Mr. Salazar was very helpful. Thank you

I would give no stars for the Alliance store. It isn’t a Corporate owned store so they don’t give a crap about customer service. My order was to be delivered today. Got several text messages saying what time the should be showing up then all of a sudden my delivery was cancelled and there is no way to talk to a person at the store. You with get a chat bot or someone sitting at home taking their customer service calls and they can’t even reach the store. I had the sales person’s cell number and he ignored me several times until I left a voicemail stating he would lose the entire sale if I didn’t hear from the manager. Still haven’t heard from the manager. Apparently the manager doesn’t care about customers or employees. This is the same exact experience I had with RTG 7 years ago. You get what you pay for. I won’t be shopping discount furniture stores in the future. It’s hilarious how they have a chat bot tell you they are sorry for your inconvenience but yet the crappy manager is still there and the customer is not satisfied Ashley doesn’t care. Omg. I guess the like getting trashed due to their poor customer service. What a joke.

Best store in the DFW area. I was helped by both Donna M and Alan. Very professional and knowledgable. They have assisted me with numerous projects and it has been nothing but 10/10 experiences. I will be recommending this location to my colleagues as well as continuing to give them my own business.

I wish I could give zero stars, don't buy from Ashely, my mom bought a leather couch and less than 2 years later she can't recline her couch, when she called Ashley, they said that's been discontinued and nothing they can do. Sad they feel that way, my mom is elderly and can't even put her feet up on her leather couch. I will let everyone I know to not buy from Ashely Furniture!

Salesman were very professional, not pushy . Just let us look .

Alex was great!

Buyer Beware, purchased a couch and Loveseat from Ashley 2 years ago. The warranty was for 5 years on the recliners. It seems they discontinued this brand and will do nothing to honor the warranty. Now im stuck with a couch that won't recline and that's the only reason I bought it. The Corporate office is useless and when I spoke to Jessica the supervisor she made it clear they cannot do anything. She refused to give me her managers number, she said she already spoke to Patty, her manager, and she can't help me either. Stay away from Ashley Furniture unless you have over $3000 dollars to throw away. I now have a couch that won't recline and need the recliner to elevate my legs. I have also filed a complaint with BBB Texas. Wish I would have googled the reviews in the 1st place, I would have know what a rip off this company is.

Great experience!

Adrian was excellent! Very kind and welcoming. He made sure that my wife and I got exactly what we were looking for. He’s great as his job as he sold us on our new entertainment center only 10 minutes after the store opened!!

Bad place to get your furniture took 5 weeks to deliver and was damaged when I got it waited two weeks to fix and tech messed it up even more and had to order more parts and still have to wait to get it fixed and make sure it's not noticable, also tech dropped all the staples in my driveway when he did the so called repair hopefully they didn't get in my tires if not I will file a claim tech said reviews didn't matter he hardly got called out when he had bad reviews so he didn't care.

Bowen was a professional representative of his trade. Good to work with and closed a great deal. Ashley product and their people are an awesome fit, for today's economy.

Donna was great! She’s personable and friendly

This store is filled with liars and will take your money without giving you the furniture. Between Alex the salesperson , Alan the manager, and the call center, nobody can resolve why my order hasn’t been delivered. We just want our furniture and nobody can get us our furniture we already paid for.

Salesman was great. However, we had an issue with delivery and we refused the ordered furniture due to black smudges on every piece of furniture. We have tried for over a month to get the issue resolved with no help from the store manager nor customer service. It’s a joke. At this point, we just want our money back and we will never order from them again. Buyer beware!!

Our salesperson Dayna was AWESOME 👏 She worked very hard to take care of us, made sure we were happy with the purchase, & got us a GREAT deal.

Tawnya was very helpful and got us taken care of quickly. She was able to find exactly what we were looking for

Very good experience with Bowen

We had a great experience at the Alliance location. Richard S. was very helpful and friendly. Appreciated his knowledge and letting us wander around without hovering.

Went in looking for a dining table. Was immediately greeted. I told the sales associate (SA) I was interested in three of their round tables, but that my favorite was discontinued. He explained to me that the online inventory was different than what was available through their warehouse. Sure enough there was one available at the warehouse. He price matched the website for it, set up the purchase and warehouse pick up and quick as you please I was on my way: the proud owner of the exact table I wanted!

Donna at Alliance Center was very helpful and patient. I would refer Donna to anyone!

David was fantastic to work with. Took time to explain all the ins and outs of the pieces we were looking at and gave us a deal we couldn’t pass up.

Pleasant buying experience

I purchased a Starmore bedroom set from Ashley in March 2021. Yesterday one of the side rails of the bedframe ($799) broke when I, 5'11/190, sat on the foot of the bed. I lifted up the box spring and found that it was only being supported by 3 slats. This is a design flaw where Ashley "cheaped out" on support slats which I believe led to the failure. I'm now having to replace my bed 3 1/2 years into the 5 year protection plan that I paid an additional $499 for... only to find out that the "protection plan" doesn't cover breaks! I spoke to Ashley customer service who could only apologize for the inconvenience. If you want furniture that lasts, please shop elsewhere.

My husband and I decided to purchase new mattresses for the whole family during the Labor Day sales at the Alliance location and Donna Mims took spectacular care of us. She was fun, knowledgeable and great to work with. Not only did she take care of us during the sale but she followed through on every promise after the sale. She went above and beyond to make sure we were taken care of and had a great experience from start to finish. The level of customer service she provided is something that you rarely experience these days and it was definitely appreciated. We will definitely go back to Ashley for our next furniture purchase!

Young professionals stay away from this place. Me and my wifey (both 25) went in as we are looking for a new bedroom furniture set and a new couch, and we did a full lap around the store and were completely ignored by all of the employees. We saw as other people came in and were immediately greeted and offered assistance, so tired of being ignored we decided to leave and take our business elsewhere. This was our 1st time in an Ashely’s and the actual furniture was nice, we even really liked a bed so had anyone bothered to approach us they would have made a good sale that day. Had great hopes so I was upset at our treatment.

Kody P. was wonderful and made our experience purchasing smooth and easy. We loved that he wasn’t being pushy at all and was very mindful of our time. I’m glad we were able to purchase our dream couches thanks to Kody!

My husband and I had a great experience at this location. They had a great selection to choose from. Our salesman, Adrian, was very knowledgeable and helped us with any questions and concerns we had regarding the furniture pieces. He didn’t rush us and also allowed us to have time to ourselves to discuss things over. Once we were happy with our couch selection, Adrian made the checkout process as smooth as possible. I highly recommend this location and I also highly recommend going to Adrian as your salesman. He also speaks spanish.

Got lots of furniture from Ashley. Sale folks are great. Future is very good quality!

Donna was amazing! My mother and I have never had this much fun shopping around and browsing furniture before. Donna helped pick out the perfect dinning room and eat kitchen table sets for my Mom and she loves them. Ask for Donna she will hook you up!🫶🏻

Great Customer Service!!! We enjoyed buying couches for our game room.

Professionalism knowledge of the inventory, and courtesy customer service

Great phone order for recliner-would do it again.

The young men that delivered the third time were great but getting to that point with the automated system was a nightmare. I was not told there were two levels of delivery. They tried to deliver to the doorstep. After three attempts with AI, I got a human who said I had to go to the store to fix the problem. I went to the store and Alan re-setup delivery. He showed me in the system it would be white glove. When they showed up the second time, they tried to deliver to the doorstep again. I called Alan again and after a lot of work with the distribution office, they finally got it correct in the system. They need to add a feature to speak with a customer service rep. Some concerns cannot be addressed by AI. If not for the caring wonderful service of Alan, I would have canceled the order and never shopped Ashley again. Thank you Alan! I love my new table!

Deanna did a wonderful job and really knew how to provide outstanding customer service and customer satisfaction.

Great service

Alex, Did a great job, very pleasant to work with.

From the moment i walked into the store, Donna was right there to greet me, take me to the sofa i was looking for and give me some well deserved information. I left for about 10 minutes and when i returned, unfortunately, Donna wasn't available, but she asked Wyzell, to assist and he carried it the rest of the way. The whole process was smooth, and Donna and Wyzell made it possible with the valuable information i received, and the service. Definitely recommended, thank you. And yes, i did purchase the Maggie Sofa.

We were pleasantly surprised that we found the perfect sofa for our home. Ordering was simple, and delivery tracking was very helpful. The only negative we experienced was trying to reach anyone via phone. The customer service rep was unprofessional and looped me into a frustrating series of automated “offers” that had nothing to do with our furniture purchase.

Donna and Everyone was awesome, great experience!

Donna was very knowledgeable and helpful throughout the entire buying process.

The sales woman wasnt very knowledgeable about product prices and delivery charges. We purchased a recliner, saw a couch table wanted to add to the delivery. We were charged $99 for the chair, $79 for the table??!! We asked the lady why, she lost it, took off walking fast around the store, we had to ask another salesperson the question, then was told we could get it delivered in the box for $0 but will get charged $79 with it being assembled. Then was told the charge was because of the price of the furniture. Well if you combine the two products is that enough to get what we wanted? Got no answer from either person. This was unacceptable. We didnt get mad, we werent loud, just wanted answers. The lady lost it. Doubt if we will ever go back to this store again.

David did a great job & really took good care of us.

Excellent Customer Service! Thanks Adrian for all of your help!

Purchased a queen size bed. Salesperson was nice and the price was reasonable. Paid $99 for delivery and haul away of the box from the new bed. The delivery team left packing in the room and left a big box on our lawn. I told customer service and they said, they will come back for the box. They never did.

We like the your friendly people that you employ to help wend we shop in your store.

Avoid this place unless you want to get ripped off. Came and purchased a super over priced couch. I was pressured into purchasing the warranty even though I said no multiple times. Was told I could cancel if I decided I wanted to. A week and a half after getting my couch I tried to cancel and the store tells me I have to call corporate for that. I try to call corporate and they say the store has to do it. Store manager is a joke, pretends not to be there when you ask to speak with a manager.

Friendly, knowledgeable, pleasant to work with salesperson.

Nalelly Reyes was very helpful with our outdoor furniture purchase.

The experience was good. Still waiting for my invoice/receipt to be sent to me email. I did not get a hard copy so I want the receipt sent. There does not appear to be a number to call to request this. We spent 5+ thousand dollars. Where is my receipt? Adrian was professional and kind. David in the mattress department was very informative.

We found exactly what we wanted. Sales associates were friendly and helpful and prices were great.

My salesman Cody did well. He explained how the sales worked, looked up and priced the items I was interested in. He did not try to over sell me or have me buy more than I wanted. Asked me to look around to see if there was anything more I wanted because I was undecided about the chair so I checked out a few others. When I had my decision, I was ready to purchase and he was ready to sell and take care of me. Great job!

Adrian was very nice and knowledgeable. I recommended him to two other couples before I left the store. Hope he was able to make a sale or two.

Great experience, great prices and great selections.

Kendaryll was so patient as I wanted to see all the offerings that Ashley had in store for modular units and sofa beds. In the end he suggested something that was not requested but fit our needs and the styles we identified through our exploration of the Ashley Homestore. I fell in love with a green set including an independent chase and sofa. I am so excited about getting this furniture. Thank you, Ken.

I will return best ashley store customer service!!!! Asif was my salesman and did he job exceptionally well. Understood what I needed without spending a lot of money!

I received stellar services today at Ashley furniture. Donna helped me to pick out the perfect bed. She was friendly and very knowledgeable. I will recommend her to friends and family. Thank you so much Donna.

Adrian was great. He was very helpful and attentive, he was very patient.

Misleading prices

Employees are always super helpful and friendly.

The salesperson was fine, and the delivery was a nightmare. Took about ten days to get the bed we ordered delivered. They call the morning of delivery and say they don't have all the pieces. They deliver 3/5 of the bed and say the rest will come soon. Eight days later, the last two pieces are delivered, but they don't have the hardware to put it together. I have to reach out several times, but no one called me to get the hardware delivered to my house. Then they tell me it will be ten more days until someone can come out and assemble the bed. Nightmare. Go somewhere else! UPDATE TO THE RESPONSE. That number is not a real number. You text it and someone will respond several hours later. They ask for your information and then ask you to rate 1 if you're satisfied or 2 if you're not. They do not help at all.

I tried to be positive dealing with a very dry sales person, William. He was sarcastic and bothered when we would ask to compare some prices for us. We spent 3 1/2 hours there with the majority of it due to technical issues caused by carelessness and unapologetic mistakes. He even seemed bothered when I asked for water for my 5 yr old. He made mistakes in creating my account but would pass the laptop to another salesperson to correct. Currently, we are experiencing having to push back our delivery date (originally supposed to be delivered on Monday 8/26) because he entered the address incorrectly. This was probably due to the multiple attempts at creating our account. We had looked online and were very excited to update our bedrooms with new furniture but this experience is taking a toll. I don't like to bash but I feel if you are in a sales position, there are certain attributes you should posses. 1 week later: I have a partial delivery and it’s the wrong color from what was ordered. I’m missing items from the order that was originally created therefore the order that has had its delivery delayed 3 times is still going the be lacking. When you try to contact the sales people onsite, they’re too busy to take your call and flat out tell you they’re too busy to take your call and direct you to call the Customer Service phone number. It’s a big snow-balling mess. We just want to cancel our order and get our money back…. Oh but wait… you can’t. All sales are final. Update: 9/11/24 Alan saved the day!!!! We called the store after Labor Day and thought we were going to have to explain our situation again to only fall onto deaf ears but we were wrong! Alan B. answered the phone and took the bull by the horns and FIXED everything! We are happy campers. It took a lot of rearranging and sorting that no one else wanted to bother with. Alan is a SUPERSTAR!!! Thank you!

Go see Adrian, Kody or Alex! Either one of those guys will get you the best deal! Very knowledgeable and easy to get along with! Each of them have helped me out throughout the years of buying from Ashleys!

Really poor customer service and follow up when they make mistakes with delivery. Still waiting for them to correct their error.

Jessie was very helpful. Put the time in (as he did on a previous visit) to match us to product we desired

Alex B. was a great associate to work with Ashley Home Store. He helped me with a number of living room and home office furniture items for my upcoming move. He also went a step further in price matching the items that were priced lower on the Ashley website. He went above and beyond and I’m excited to get my new furniture! I highly recommend Alex B.!

Foster was amazing with us thank you so much he is an absolute excellent employee

Loved the ease of our salesman, Alex

They lie I purchased a counter top table and picked out the chairs that I wanted they gave me a delivery date and now are telling me that they don’t have them they don’t return calls. The is the worst experience I have ever had I will be calling corporate office I don’t want the table without my chair I want them to come pick this up are get me my chairs

Started out to be a very good experience. The reclining sofa that we bought is the hardest piece of furniture I’ve ever sat in. Donna was the sales person at Ashley‘s in alliance. The reclining sofa we chose in the store was the most comfortable. Ours, is hard as a rock. We went back to change our furniture for something else and they had a no return policy. They told us to have a bunch of kids over to jump up and down on our furniture. I’ve had major neck surgery, and we are stuck with a couch that is so uncomfortable. You can go online and buy a piece of furniture, site unseen and you have 30 days to return the item. there’s something wrong with this picture. I would definitely do your research and make sure that you can have a piece of furniture that you’re gonna have for years and if it is not comfortable, turn it back in for something better. We followed up with Ashley’s a directed by (Owner) only to be approved for a re-selection and told by Jennifer to go to the store and pick out suitable sofa only to be told that that was not going to happen. They said they do not have a return policy. This head rest is so stiff and bulky that it pushes my head forward causing horrible pain and further damage above and below the rods in my neck.

Showroom was clean and staff was friendly. Alan greeted me as I first walk in the door. He took me to the bedroom set I saw advertised on Ashley sale email.

Easy & quick! Alex helped me out and gave me professional advice!

This is by far the absolute worst experience I have ever had with any large retailer. I ordered a mattress and box springs from the Alliance in Keller location and scheduled my delivery. The first scheduled date, they did not show up so I rescheduled. The second date they said their truck broke down and they would give me status updates. Without any updates, two men showed up at my house at 11pm to deliver my items. They delivered the box springs-no mattress. They said the mattress was on backorder which was news to me. I tried to contact my sales associate with absolutely zero follow through and out of frustration, cancelled my order which I had already paid for. Dealing with customer service was an absolute nightmare. It’s almost impossible to get an actual human on the phone. When I was finally able to get through, I was told twice that my order had been cancelled and I would get an email confirmation of the return. I never received any confirmation or credit. After much more back and forth with zero success in getting a credit back for an item that I do not have, my only choice was to dispute with my credit card company which is what I did. I say all this to hopefully save potential buyers the hassle and frustration that I’ve had over something so simple which still is unresolved Hope this helps.

We came in looking to buy a powered dual electric reclining loveseat. I found one on their websites, but they don't keep it in stock, and it would be over a week to arrive. I told her I needed to be able to sit in it to determine if it was comfortable before spending that much money. She tried to pressure me into going ahead and buying it and then just refusing delivery if I didn't like it. I told her I didn't want to wait that long for delivery only to possibly have to wait for a refund before buying something else. She then proceeded to show me more expensive ones that were on stock that were manual. Even after repeatedly telling her it had to be powered due to disability. She had the audacity to tell me that I didn't look disabled. They will never get my business.

Was great experience and a lot of choice we can choose

Alan did an awesome job. Will continue doing business there, because of him.

Online order was horrible plus I could not pay with my Ashley’s credit card. But the sales rep was awesome and helpful to fix my order and finally get it put in.

We strongly recommend NOT buying from this Ashley’s store! All sales are final. We purchased a high end reclining sofa after sitting in their showroom sofa. We were delivered a sofa that was like sitting on a rock! We went back to the store after giving it a week to try to get used to it. They told us the floor model had been in the store for over a year and was VERY broken in and ours would soften up. They actually recommended we recruit some kids to jump on our new couch! We waited another 3 weeks, still painful to sit in. Offered to buy more furniture from them to equal or even go over the purchase price of the sofa. They would NOT do ANYTHING to help us. Researched further and found out that if you purchase from Ashley.com, they allow returns for 30 days. This store does no such thing. If you find something you like, purchase it online and NOT at this store!

I recently had a terrible experience with a purchase from them. Both the manager and the seller misled me during the financing process, claiming there would be no additional fees or interest if paid within 90 days. However, Acima and the store deceived me, and now I’m stuck paying nearly $1,000 in extra fees and taxes to cover the financing, even though I paid it off in full within a week. The customer service from both Acima and the store manager is awful. The manager provided totally conflicting information before and after the sale. Overall, the manager seems highly unprofessional, and Acima feels like a scam. I’m writing this review to share my experience and prevent such scam for the new buyer!

Great shopping experience and David was so helpful and kind!

We had a great experience! Allen offered no pressure advice for our purchase. We’ll definitely return to Ashley for our furniture needs!

(Translated by Google) Very good service from very friendly work staff (Original) Muy buen servicio del personal de trabajo muy amables

I moved here from across the country and bought furniture (with cash) for my entire house over a month ago. I have had zero communication from this company and I still do not have my bed, and the “delivery” keeps getting pushed back without telling me anything! I am so utterly disappointed and disgusted that this is happening! Stay away from this Ashley furniture store! They are unethical and this has been the absolute worst experience! Enough is enough! Where is my bed?! Ridiculous!

It was a very pleasant experience shopping at the Ashley's store at Alliance Town Center. I was greeted as soon as I walked in. The salesman, David Hardcastle, was friendly and let me explore without hovering. He did check with me a couple of times to ask if I had any questions and he directed me to more choices of sofas that I was shopping for. I did purchase a sofa and recliner and was pleased with the purchase process also.

I took my 88yo mom into this store on June 27 to buy a recliner and a bed for her new apartment at her assisted living place. We worked with Kendarryl who was very helpful and assisted us in finding the right pieces of furniture. Where everything fell apart? After the sale! This company has NO customer service. It's impossible to get a live human being on the phone. They use bots for everything, from scheduling delivery to dealing with customer issues. We scheduled furniture delivery and had everything set up, then they texted to change the date because they didn't have everything in the warehouse yet. OK fine. We finally get the furniture delivered on July 29 - a MONTH later. The recliner, the mattress and box spring are delivered. But no bed frame. They honestly expected my 88yo mom to sleep on a bed on the floor. Then I got another text THREE HOURS AFTER the delivery that the bed frame was not available and wouldn't be arriving with today's delivery. Thanks for the news flash. Then they texted and said they'd let me know when it would be delivered. I get delivery mess-ups; stuff happens. What I am FURIOUS about is the inability to TALK to a LIVE HUMAN about this and work out the details. I will NEVER do business with Ashley Homestore again. This appalling lack of customer service is too frustrating and time-consuming. We found an alternate solution for my mom and have cancelled the bed frame from our order. I refuse to spend anymore time with bots and AI generated text messages. Good-bye Ashley.

Horrible. They lied and misrepresented the item that was supposed to be delivered before I then canceled order. Now I decided to give them another chance. I ordered a console with a fireplace. They tried to deliver only the fireplace without the console. Delivery man said he did not know about the console. I called the store who said both were supposed to be delivered. I now had to cancel the order because I don’t want a fireplace and no where to put it. I will NEVER buy from them again.

I purchased my bedroom set in the first week of June, but it took five attempts to get everything delivered. We needed a bed frame in the meantime while waiting for our bed rails, so we bought one for $65. However, the salesperson sold us a used one that was missing parts. I returned it the next day, and it took almost two months to get a refund. I reached out to the local manager, Allan, but received no response. The sales rep at the Foster-Alliance location was really pushing us to accept their warranty, and we told him more than three times that we didn’t need it. He also mentioned that he wasn’t making much from us, which I couldn’t believe he said. I’ve never bought anything from Ashley Furniture before, and now I understand why. While the local manager tried to help, the only person who was truly helpful during this process was Maria, the manager in customer service. We won’t be returning to purchase anything from this store.

Excellent customer service throughout the entire process, from phone to in-person service.

What a customer service! I’ve rarely seen this culture elsewhere. Ken was amazing with my family. He listened to our needs and gave us the best possible solution. He was also very patient with my toddlers. I will definitely recommend this store. Thank you Ken for such a great experience.

Ms Donna was very helpful. She took great care of us in providing our needs to furnish our living room. She's very patient with us, definitely great customer service. She made us feel at ease. Will recommend Ashley store and Ms Donna. Thank you.

Delivery was awful because I have a lakehouse and it was suppose to be delivered july 4th weekend. They brought the bedroom set without the base and mattress. Now the second time last weekend they just brought the base and once again no mattress. Now this Saturday once again they are suppose to deliver. What date will that be? And then they have the nerve to charge me delivery for a desk I bought but will be delivering the mattress anyway. Worse service I have ever had. No communication whatsoever.

Friendly, knowledgeable, and helpful. Good prices!

From the moment I walked in Bowen was right there to greet me and Was very informative. I told him what I was looking for and also the price range that I could deal with and if.he could get me out for that amount he would have a customer today. He worked very hard to make sure that all my needs were met and he was an excellent excellent sales representative.

Ordered a table then they cancelled my order via email no phone call! And for no reason and now it’s going to take 5-7 days for a refund and the rep suggest I go in store to purchase again. No thank you I’ll take my business elsewhere.

I went in to look around with my friend as we both just built new homes . I had no intentions of purchasing anything but after Kendarryl Johnson took so much time taking care of me and helping me measure out different items I ended of purchasing a sectional and 12 pieces of art work. To the vice president that just left when we arrived I hope you take some time out of your busy day to recognize him as he goes above and beyond to help bring in sales. We will tell everyone in our neighborhood that’s building homes to go see Kendarryl. Fantastic job Ashley!!

On June 13th I received no help from this store. My whole family was discriminated. We were standing and walking around the whole entire store and no one approached us to assist us. We were there for at least 30 minutes. A white older couple came in and they all ran to them to assist them. Left a really bad taste; poor customer service. One finally asked to help us. No thank you I took my business to Rooms to go down the street where they know how to treat all their customers with respect and curtesy as soon as you walk in the door, bought two bedroom sets and mattresses from them, I’m sure that would have helped your sales numbers. Do better! I will never recommend Ashley Stores to anyone. It was a bald man and younger man. Just because we are Hispanic doesn’t mean we don’t have money!

I am a regular customer for Ashley and purchased more than $40k worth of furniture. However I had a very bad experience with the manager and employee of this store. They can messed up with your paperwork and add up charge quickly. Hence, I would strongly suggest to avoid this store as there are very customer friendly store within 35 mins drive.

Summary: There is no trust in the manager and employee of this store, please avoid this store as there are alternatives within 30 mins drive. They can messed up with the paperwork to deceive customers. Moreover, the contact number they provide in the reviews seems to be just for show, as they don’t answer calls or respond to texts. I am a regular Ashley customer, however I got disappointed by this store. I purchased a couch, and due to technical problem in my credit card I need to go with Acima, the manager and the seller clearly mentioned I am not required to pay any additional fee for Acima if I paid the amount in 90 days. I am trying to pay the money within a week of purchase, However Acima combined with Ashley Alliance cheated on us, They entered money without deducting taxes on the total amount to Acima, hence now I am entitled to pay taxes twice one time with Acima and another with Ashley . Also, when I try to pay the money for Acima this is charging additional fees, not sure, how they can cheat people.. I am supposed to pay $4000(including taxes) for Ashley, however the Ashley seller made a mistake when entering the Acima, hence they made $4000 without taxes, that should ended up $4400 in Acima but Acima is charging an additional fee so when I call Acima I am entitled to pay $4800. Store manager is good and polite but he is not accepting the mistake of his employee, I showed written text from the employee who told the amount was including taxes, but he refused and said whatever is entered in the Acima is final. So, I am becoming a victim and need to pay $800 more because of the mistake of the employee and manager is not cooperating. One day they can resolve if there is written proof, other day they can’t do anything! It seems like Acima and Ashley are partnering to cheat customers!

Dayna was so friendly and knowledgeable. She went above and beyond to make sure that we were happy with our purchase! Thank you for making our experience with Ashley a wonderful one!

Awesome company! Went in and was immediately greeted at the door. Staff was extremely helpful and gave me all the information I needed to make an informed purchase. This was not my first time shopping at Ashley Home Store in Fort Worth and it won’t be my last! Keep up the great work!

After a terrifying day of shopping at a competitor the day before, I walked in at Ashley Furniture only to be greeted by Dayne. She wasn’t an overbearing salesperson just wanting to make her commission. She wasn’t afraid to ask me if she could pray with me about my situation. She gave me hope in a moment I was lost. She was kind and patient while paying close attention to my budget. Once my items were selected, Alex stepped in to assist with financing. After a total time of 4 hours, I am now the proud owner of a full house of furniture. I can’t thank these two people enough who showed me kindness, empathy and some good laughter throughout an unexpected experience. Customer service is very important to me and Ashley Furniture has the best team possible at the Fort Worth-Alliance location.

Donna was amazing!!!

Wyzel was very helpful and informative. Very professional as well!

Our first time in this place , we had Great experience beautiful furniture, , very pleasant people and professional , very good prices..

Staff here is amazing!!! Best by far furniture buying experience.

Buying of furniture was a great experience. Delivery has been a disaster. When we bought the sales person told us Ashley would be flexible on delivery based upon when we moved out the new furniture. The original delivery date was scheduled for July 11th; when we let the sales person know we could take deliver a few days earlier, he informed us the delivery had been moved out to the following week with no explanation from the delivery service. Despite numerous follow ups we still do not have a delivery date and have no where to sit in our home until the furniture gets delivered. No updates from the sales person in 2 days and all he can share is he cannot get a response from the delivery team. Major fail in customer services.

Everything was good prices ,services, selection whole experience was good we had shopped at another store prior to going to Ashley and they just seemed more interested in making their commission money ( I know that is important and all ) But there is more to being a good salesperson I would recommend them

Great experience, our sales consultant David did an excellent job showing us the benefits of the Tempur- Pedic mattress compared to competitors. He provided all details accurately with promotions and delivery options. Highly recommend if you’re in the market for a mattress or bed.

Super happy with our experience at this store. Salespeople were helpful but not pushy. Lots of variety to choose from.

Both Wyzell Boddy and Donna, the mattress expert, were great to work with. They answered all my questions and were incredibly helpful.

Alan Borgeson was great to work with and made our buying experience very easy. I highly recommend!

Easy and painless.

Bowen was very professional. He was very knowledgeable with all the configurations of the furniture we had looked at. We had been to several furniture stores and he was , by far, the most helpful! I would highly recommend him.

We were very pleased at the deals we found. We left there with a sweet deal on a great hybrid mattress and free adjustable stand. Literally half the price as rooms to go. Also we liked a children’s bedroom suite but they didn’t have a queen listed. KD was able to find a queen sized set in the same pattern. We were 500 dollars under budget by shopping at Ashley’s. The only thing I would say is that the internet was slow and kept people waiting sometimes but hopefully they will get that figured out.

Had a good experience with the staff. I have bought many sets from Ashley furniture and all had great lasting quality. The stuff is flexible and always tries to give you the price that fits your comfort level. They even try to price match

Buyers be ware.. Sofa is painful and not what we sat in after spending hours picking out of sofa with Donna. They have no warranty!! We spent 2400.00 $ and can’t use sofa. As you can see I have had major surgery on my neck. This sofa pushes my head forward witch causes great pain for me. The model we sat in at the show room was the most comfortable sofa. We were very cautious to pick comfort. They have been reported to BBB on numerous occasions. We have contacted them on numerous occasions only to be told that they do not do returns.

Alan was fantastic at helping us

Store manager very knowledgeable and very helpful and accommodating.

Professional, great customer service from Alex and Andy! Clean store and lots of selections! I would highly recommend this store!

(Translated by Google) The person who served them was excellent, Adrián Rivera, friendly, excellent service. I recommend it. (Original) Exelente la persona que los atendió Adrián Rivera, amable exelente servicio lo Recomiendo

I had a great experience Adrian helped me find the chairs I was looking for even though they are discontinued! Thank you!

Nice facility/ great selection/ not “attacked” at door by pushy salesmen. Came to look/ bought nice love seat.

Very informative.

Cancelled my delivery since my old furniture won’t be picked up on time. Got a little crazy in the AI system when trying to confirm a new date. Truly don’t like AI! But then I DID actually receive a real phone call to confirm my new delivery date, though AI told me I had not replied with an available response. Not true. Don’t have time for games communicating with a computer.

They convinced me to buy furniture, saying that it will arrive within a week. Before making a payment I asked more than 3 times about delivery dates, but call the customer service and came to know that it will arrive after 4 month. Very bad experience

The store and the sales team are great. But......... Home office is a joke and theives. I returned a table and chairs and after over a month I am still waiting for the refund. Not only am I still waiting for it. I'm given the run around. IF you buy from ashley's make sure it's what you want because they will steal your money if you change your mind.

We had a very nice experience while shopping there. Dayna was very friendly and helpful with our purchase. Thank you!!

David was great, super helpful and took his time explaining every detail to us.

Great experience. Our sales person Nallely was outstanding and went above and beyond for us! Highly recommended

Very nice and awesome service

Alex was awesome. He shook my hand as I entered the store an introduced himself. Helped me to find a desk and a chair at a great price. He was very patient with me which is great.

The salesperson had no idea and gave us the wrong pricing which with so called discount was higher than the normal price. Then we ask for the manager who takes his own time to come over and with his sarcasm made our decision easy to walk out

Donna was great! Very knowledgeable, professional, and friendly. We checked 2 other furniture stores in the area and none of the sales reps were as helpful as she was. She was also able to get me a great deal on a great sectional and ottoman! Would recommend.

Although they didn't have the product at my location,the service was great.

DAYNA was a great salesperson. She was very knowledgeable and sweet.

I would give negative stars if I could. This whole location is full of liars and scammers. Went into the store on 5/5 and purchased a couch, loveseat, coffee table, side tables and recliner- advised delivery would be 6/6 when I completed my purchase. 5/6 I received over 20 text messages about the delivery. On 5/20 I contacted the store to confirm my delivery and they said although all the pieces are available they will not be able to deliver until 6/20. I was told they would contact the scheduled delivery team and call me back within 48 hours to confirm date and time. No call back, this went on for 2 weeks. Today 6/17 they call me to tell me they do not have my items available for 6/20 delivery. I called in, the guy lied to me telling me he can only cancel the order if I drive over an hour to the store. I told him that doesn’t sound right and I would like a refund as I do not wish to do business with their organization. Finally I was told order was canceled and I should receive an email with 30 minutes and red within 7-10 days. Advised he would also send an email advising he cancelled the order (Atish is what he said his name was). After 45 mon still no email and called back to speak with the general manager Austin who said they can’t do returns and would have to contact customer service, no email could be issued. Don’t waste your time or money with this fraudulent company

Great customer service

Great service was provided.

Knowledge and experience sales staff Boden was Absolutely awesome curious kind knowledgeable and helpful

Found exactly what I was looking for and at a great price. Foster was my salesman and gave me room and space to check showroom out and pointed me always in the right directions for all my needs. He was very friendly and guided me on my scooter safely thru showroom. Bought a sofa and loveseat matching pair along with a fantastic power recliner. Getting delivered in 2 business days. It was an extremely successful afternoon experience with Foster. I will be back.

Ask management why i gave them this score

(Translated by Google) Excellent (Original) Exelente

Dayna was the greatest help! She helped us find the exact piece of furniture that I was looking for and at a great price! She is the best and we will continue to look for her when we purchase from this store! She deserves a raise because she was so knowledgeable and efficient! Thank you Dayna!!

Dayna was amazing! She has amazing customer service and is very knowledgeable and friendly. She was able to help me find the perfect dining room table! Definitely will return!!

Donna was fantastic! Will always shop at Ashley before anyone else.

I know people don’t write these unless something is wrong or they have a great experience. Unfortunately I have had the worst experience with this store and delivery service. I ordered two beds for my kids. I paid and ensured that they updated my phone number and address at the store. A week goes by and the day they promised delivery never happened. I call the delivery and they promised sat delivery. I also told them they needed to update my number. They tell me I had to call main store to do that. So here I go again and wasting time to get my number updated as they promised it was. After a week of not hearing anything, I call back up and guess what, they still have old number. I politely ask them to cancel the order. They promised it was cancelled. Delivery service calls me and I told them it was cancelled. I then have to call store again and the gentleman I spoke with promised me it’s cancelled. I just received a call today from delivery asking what day works. I politely explain this to the person over the phone. She then tells me they see a note but no cancellation was ever put in . I have spent a lot of money here in the past, but this is the worst service ever. No body will take accountability and make things right. I caution you before you shop here

I really appreciate your approaches and the attention you gives to customers. I was well attended to even more than I expected. In facts I love to buy all my furniture in Ashley again as I needed them. Thank you Ashley.

Foster Fornara at Alliance Ashley Furniture was very informative and helpful! He allowed us to look on our own, and was available for questions. He spent lots of time to make sure our purchase was a good fit for us. The manager was also very friendly. We have more furniture to purchase and will be back to Ashley!

Nallely was very helpful and informative! She made sure I was getting the right mattress for me. I would highly recommend her.

Everyone was so nice and friendly! Our Rep Aide was patient and very informative. Her customer service was top notch we will definitely be coming back to get more furniture.

Allen and Luis were very friendly and easy to work with to find the right furniture. They went above a beyond to help get it what I needed in a timely manner

It was a pleasant experience

Loved shopping at Ashley’s - shout out to Daniel Ayala great customer service. Listened to what we wanted and helped us out to purchase a living room set, and entertainment center we weren’t planning on getting😉. It was nice looking on our own and not have a pushy salesman, though always near by just in case, Thank you for that!

False promises of availability. Something was taken from my home while delivery was made. NO followup from Ashley after several reports made.. Don't leave them alone if you use them.

Daniel was incredibly helpful! We came in right before the store closed and he stayed with us and did not rush us until we decided on a chair. He was so kind and courteous and we will definitely come back to Ashley!

They were too busy to disassemble a bed I told them I wanted the day before so I had to disable myself with one other worker on a floor model I purchased. Salesman told me he’d get it loaded and didn’t help out. They are understaffed.

Bought a chair as a present for my dad to replace his current recliner. Got the chair to the house and was not a good fit for him due to his size and level of comfortability. Tried to talk to the store manager and was shoved off by the sales people. Contacted the GRT team and they have 0 returns. Worst customer service I’ve ever experienced. Would rate 0 stars if possible. Cross-posting review for awareness.

I purchased a vanity mirror. Salesman was nice, they price matched the website. But after the sale, it has been extremely inconvenient. I was told it would be delivered Saturday, On Saturday I called and was told the order accidently did not get placed even though they had charged my credit card. We changed delivery to Weds ONLY because he told me I did not need to be home and they would drop it off at the door. On Sunday I received a text saying someone 18 years or older would need to be home to sign for the delivery. I said I wanted to just change the delivery address to my work. They told me I needed had to go into the store. So on Sunday I went to the store to update the delivery address. Now today on Weds, the expected delivery date, It shows out for delivery to my home. We called in to notify them we went in store to change the delivery address on Sunday. They told us the store only changed the billing address and not the delivery address. So after 2 store trips and a missed delivery date, my husband is now taking a day off work just to receive the delivery.

Great customer service for our purchase of new living room furniture. Painless process and I feel like we paid a fair price.

Alex did a awesome job with assisting us with what we were looking for. He was very professional and gave us the best deals. Thank you so much.

Alex met us at the door and was so helpful! It was a very pleasant experience thanks to him.

What a fun and easy shopping spree we had at Ashley today. I’ve been an Ashley shopper before, but today was the best as we were greeted with a huge smile by Nallely Reyes! She knew exactly where the sofa was located that I described seeing online & answered all my questions & gave me credit back on a retired protection plan! What a bonus & all these things made me make my decision to buy Ashley rather than their competitor! I loved her so much, I hugged & thanked her on leaving!!!! Then her manager, Alan, came and verified what a wonderful asset she was for Ashley! He felt as lucky to have her. What an employee to work for! You just don’t get genuine caring people like this everyday! It restored my faith in sales people. I will now always go to Ashley first when I’m furniture shopping. You can’t find this kind of hospitality everywhere and the price was great but …the service was impeccable!

Most excellent experience. Austin ensured our transaction was smooth and error free. He went above and beyond and far exceeded our expections. A man of his word with superior recall!

Quickly took care of my order. Was knowledgeable about the product. Sales person was friendly and attentive.

We recently purchased a living room set with Kendarryl Johnson. He has great communication and answered all our questions. He was patient with us as well. I highly recommend asking for him.

Pleasant

Ashley service was great!

Adrian was great. Answered questions and honored price matching. We have two full rooms of Ashley furniture and recommend them.

Adrian was very helpful and helping us find the right furniture!!

We went in looking for a new bed and mattress for my mom. Our salesman, Adrian, was great. He really listened when we told him what we were looking for and helped find the mattress my mom needed. I had no intention of buying a bed for myself, even though I desperately needed one. But they were having their Memorial Day sale and the prices were too good to pass up, so I upgraded to a king-size mattress and adjustable base. Thanks for the great buying experience, Adrian!! I will be back for the power recliner soon!

I love to go in and out and waste no time shopping for anything. This Ashleys was able to provide that experience. The staff was super helpful,understanding, and friendly. 100% worth returning.

Dayna is absolutely amazing! She helped me in store and remotely as well. she is fantastic!

My wife's long time perch (rocker recliner) is on it's last leg. We drove up to Ashley's in Fort Worth and were greeted by Dayna Chapman. In a nutshell, a very pleasant experience as she showed us what was available and didn't mind our various inquiries. She actually made me feel comfortable spending our children's inheritance. Very professional individual.

Adrian was fantastic to work with! He was so kind and patient with our indecisiveness. We got exactly what we wanted and will be back to work with Adrian again.

Donna was great to work with and come to find out we were from the same area. So extra plus. Thank you Donna !!!!!!!

Jake was fantastic. He let us browse as we needed. He was quick and efficient to answer any questions we had. I really appreciate all of Jake’s help.

Jake, our salesman, was fantastic in every way. He showed us exactly what we wanted to see and assisted us with all of our questions. He was polite, professional, and friendly. He was not pushy at all and explained all of our options thoroughly. Ashley furniture has great selection too. Do yourself a favor and see Jake. He’s the best!!!

Alan was very helpful. Nice experience buying there.

Our sales guy was great as were the delivery men. We love our sectional and will return to Ashley as our go-to furniture store.

Ms. Reyes was very pleasant, took time to answer all questions, store was nice and clean.

Last month, I experienced a truly disheartening service at Ashley Furniture that has completely turned me off from their brand. Initially, I was pleased to purchase a sectional sofa along with a mattress, enticed by their assurance that all but two sections of the sofa would be delivered within a week. However, this promise quickly fell through. After agreeing to a delivery schedule for the available items, only the mattress arrived on the designated day. To my frustration, I was then informed that the complete sofa delivery would be inexplicably delayed by an astonishing 2-3 months, a drastic deviation from the initial timeline provided. This delay was not only inconvenient but completely altered our furnishing plans. Seeking resolution, I visited the store a few weeks later, only to be met with apathy from the manager. There was a stark lack of accountability as they dismissively cited the fine print on the receipt about "estimated delivery." However, it is misleading to suggest that an "estimate" could entail a quarter of a year's delay, as reasonable customer expectation set by initial sales discussions anticipated a far shorter timeframe. The situation escalated when we decided to cancel our order, only to discover that the delivery fee was non-refundable. This policy felt like a final slap in the face, penalizing us for Ashley’s logistical failings. I am utterly disappointed by the lack of professionalism and customer care demonstrated by Ashley Furniture. I advise potential customers to consider other furniture providers who value customer satisfaction and transparency. I, for one, will not patronize Ashley again and will ensure my friends and family are aware of their deplorable service practices.

Jake was awesome!

Great experience in purchasing our new living room and bedroom furniture. Thanks again

They were so helpful with everything from guiding us to comfort to giving us the freedom to choose what we wanted. Would recommend anyone 1000% to this store and Ashley for that matter.

They were awesome! Donna was outstanding. She got us the bed that was right for us. Thank you Donna and Austin for everything you did!! You went above and beyond!!

Daniel A was great. He helped me a month ago and was very low pressure but so helpful. I went back today just because of him!! Prices are good for good quality but he made it so easy. He took a lot of time to help me, look at pictures, make suggestions and ultimately get three bedrooms furnished!! My dad sold furniture for 37 years and I know he would approve of my experience today.

Absolutely the best experience shopping for furniture ever!! Jake greeted us when we walked in the store, and he couldn't have been nicer. We told him we were looking for a new couch, and what style we wanted. He was so helpful in answering all of our questions. We never felt rushed or forced to buy anything. We found the perfect couch, pillows and an ottoman at great prices. Thanks so much Jake for giving us such a wonderful buying experience! We will definitely be recommending you to our family and friends.

We had a terrible experience with Ashley's Alliance. We will never use them again.

Thank you!

Ashley’s has been our go-to for the last several furniture purchases, they seem to have the best options in terms of product. The staff is always helpful and attentive without being overbearing. Like everything else with the current regime, furniture prices are up too. Even at that, I was especially surprised at how much they’ve increased delivery and warranty prices.

I had a great experience at Ashley. Our salesman,Ken, helped us find what we needed and even got us a good deal. Will be shopping here again!

(Translated by Google) Friendly and helpful (Original) Amable y servicial

I always go to the Ashley Homestore in Alliance. I have never had any issues with anything. From the salesperson that helped me to the delivery of my furniture. Awesome service all the way around!

We loved our salesman, Jake. He was so kind and patient with us. However, the store manager was vaping in the restroom and refused to accept the price matches we found online. This store lost a sale on a bedroom suite because the manager couldn’t get over the idea that we were able to find each piece significantly cheaper elsewhere. The signs should say “price matching is subjective to the manager’s opinion”

Ashley’s furnitures warranty is a joke. I bought a defective tempur-pedic mattress from Ashley’s, they agreed that it was defective but still will not take care of the issue. The general manager Austin had nothing but excuses and no solutions. After asking who his boss was he just directed me to a customer service line that is impossible to talk to anyone. If you’re ok spending a lot of money with a company that will not back their product this is your place. Otherwise I would recommend buying from a different company. I personally will never do business with Ashley’s again. Thanks again to Austin for all the excuses and no solution.

Had wonderful experience shopping for dressers.

I had an amazing time with Jake (from state farm) and his manager Alan (alex ) two amazing people they made me feel like i was at home i left extremely happy please if you looking for great customer service ask for jake or alan but the looks of everything they have such an amazing staff so if jake or alan cant get to you the others will take great care of you as well

Very excellent customer service !! Very comfortable shopping , thank you

Adrian was super helpful and patient. This is the buying experience everyone looks for. Thank you for all your help.

Salesperson was very helpful and personable. Delivery was on time and helpful to set furniture where we wanted

My husband and I worked with Daniel and he was wonderful! When we applied online, we were approved for a much higher limit but for some reason, it could not complete our order, so we went back in to see Daniel who had spoke with us in store earlier that day. We did not get approved for as high of an amount in store but we were still able to finance everything we wanted, and he gave a discount on a rug I purchased in full! We’ve already earned coupons for our next purchases and will be returning!

The saleswoman was extremely attentive, helpful and made my shopping experience a great one.

Allan and Daniel were very helpful in helping us selecting our furniture all the while letting us chose what best fit our needs. What I most appreciate from the whole experience is the fact that they were not pushy nor did they pressure us into anything and they treated us with respect and humility.

We had a great experience at Ashley Furniture.Alan is a super nice guy really enjoyed chatting with him and made a really great purchase. 👍

Enjoyed Dayna assisting me at the store she was very helpful and resourceful, definitely I will be back and ask for her!

I went in looking for a bedroom set, and staff was extremely pushy and tried to sell me a mattress even though I had stated that I wasn’t interested. I understand that they need to upsell, but I found it to be very rude and a waste of my time when I had explicitly stated that I was going to purchase a mattress elsewhere. I told the employee that I wanted to think about the bedroom set for another day or so, and she continued to try and pressure me into purchasing that day. And even as I was leaving the store, another employee stopped me and tried to get me to make the purchase that day. Overall, I didn’t feel like I being listened to and made to feel like a transaction rather than a person.

Very good service, I'm very happy.

Alex B is the BEST!!!

Thank you Daniel for helping my bf and I with purchasing our new couch! He was very thorough with explaining everything and made the process as smooth as possible. We will be back😊

Alex was very friendly and answered all our questions. He was very knowledgeable about the product. He was kind and patient with us until we were sure that this was what we wanted. We appreciated his out put.

Alex our sales rep was amazing. We just stopped in to shop not really buy at this time. He was so knowledgeable about everything. If it weren’t for him we would still be shopping. Great service!

Luis was a great, very nice young man. We enjoyed his company when we finished the decisions. He left us alone to look except for a couple quick check ins. We sure like it that way. Donna also helped with the mattress deal and she did very well also. Our experience was nice and thought all the staff did a great job. Thanks!

Daniel did a fantastic job helping us find a new sofa for our trailer and working with us on a delivery date. He is an asset to the Aliance store and a great young man.

I received a damaged product I called customer service 20 times and no one was able to help me. When we purchase the bunk bed in the store the manager gave us 100 off because the bunk bed was advertised incorrectly. The lady that assisted us, told us that the 100 dollars came out of her pay check!!! They’re unprofessional. I will never come back her again

Worst delivery and installing ever

With such a vast selection, picking out the right recliner was a snap. Thank you.

I am not happy with Ashley furniture at all. I was told by the salesman on the phone that they had my chair IN stock and available for pick up IN store because I did not want to pay almost $80.00 for delivery as that is ridiculous to pay for one chair. When I received my email for payment I opened the PDF file and noticed I was to pick up at the warehouse south of Fort Worth a 30 mile trip one way. So I call the store back and talked to another salesman and he said yes I had to pick up at the warehouse. After explaining to him my conversation with the first salesman I was hoping they would corrected their mistake by offering at least half off on the delivery as I would have taken the deal but I am not spending almost $80 for delivery on a chair that I paid $299.00 for. So I took it as they are not really interested in helping the customer. They just want money and nothing else. They will not get my business unless they call me back and do the right thing! Some people is not made out of money or has the proper vehicle to pick things up. Deliveries need to be a lot less expensive on a single item and not the same as like buying a whole living room outfit. So if they do not want to make a sale then I will buy elsewhere as someone will be willing do the right thing!

Jack was very nice and helpful. Got what I need and had some laughs too. Thanks to all the help.

Nice people. Quick an easy.

Nallely Reyes was the person that assisted us. she was very knowledgeable; efficient and thorough. She made us feel very comfortable in choosing the items we were looking for.

Arrived and was met by Daniel, excellent character and patient. Was able to help us find, choose and ultimately purchase our investment. We were very happy with the purchase and went back the next day to get our dinning set. Thank you Ashley team and especially thank you Daniel! I look forward to doing future business with you.

Very friendly we were able to pick out what we wanted and before you know we were out of there

Excellent customer service, and product knowledge... purchased S&F mattress and bed for spare bedroom,.. considering dinning room table due to level of service and product quality... Thanks for taking the time to answer all our questions!

Amazing customer service, delivery team (Antoine and Jr), communication was flawless, and no walls were hit in the process. Thank yall, my kids enjoy the new furniture.

I found what I was looking for at good prices.

Ashley has great products and many options for making purchasing right for the customer. Staff were all very nice, especially salesperson, Daniel.

My salesperson was very nice and helpful! Thank you

Don't waste your time with these stupid idiots...We dealt with the absolute worst customer experience in our lifetime (of any type)...Walked in and bought furniture...was given a delivery date (you get charged for delivery by the way) and the week of the scheduled delivery, we get a text that our order has been rescheduled / pushed out another two weeks which will have made the delivery wait time over a month at this point...then get another notification today that the delivery would need to be rescheduled / pushed out another week...The excuse each time?..."we're going to be closed that day" - the day THEY scheduled...brilliant!...Just go with another furniture store and avoid Ashley at all costs...You're welcome.

Had a great experience Donna Mims was very knowledgeable and gave me the info I needed to make a good purchase also gave me info on buying Ashley item on line that I wanted to very enjoyable and thanks!

Our sales person (Donna) was very helpful & we enjoyed working with her. That’s the good news !!! Other than that - Ashley’s paperwork and computer systems suck !!!!!!! We were in the store at least an hour extra due to slow internet etc. Also everything requires manager approval - felt like I was in a used car dealership.

I had to call Ashley about a problem with my recliner. A fellow named Victor was so helpful, courteous and nice with me and solved my problem. But I didn't get a chance to commend him cuz my cell phone dropped us. So I am commending him now for his superior customer service and I sure hope Ashley can find him and put a giant gold star in his file. Way to go, Victor, and thank you for your great service! Cathy R.

Really great experience there. The selection is great, and the set up is really pretty. Mason was extremely helpful! He wasn’t pushy and was very patient and knowledgeable with all of our questions. We felt completely comfortable and prepared buying our couch because of him. He made sure to walk through all of the information with us and left us feeling confident with our decision. Thanks Mason!

Mason was just wonderful. The dining set I had seen before was on sale and he helped me price out every piece so I was sure of how much I would be spending. He arranged delivery and explained all the particulars. He was patient and very knowledgeable.

My wife and I visited the store at Ashley Store 4851 Citylake Blvd E Fort Worth, TX 76132 today. Upon entry we were met by Leah, she advised us of the sales and stated that she was available if we had any questions. As we toured the store, less than 5 minutes passed and Leah is is asking if we had questions. We said no continued looking. About 2 minutes passed, then the store manager and introduced himself offered us water and advised he was available if we had any questions. We continued to look around the store, 2 minutes hadn’t passed and some other manager walked up and and stated he knew we were working with Leah. This is absolutely unnecessary! I can’t even discuss anything with my wife without being harassed; if this is how Ashley furniture operates, then I choose a different furniture store to shop at! Is there something I should have stated beside I’m just looking?? How is the customer supposed to consider purchasing anything when every couple a minutes someone else prevents me from considering to purchase! If there is a code word that I need to utilize, please let me know!

Great service and amazing sales team

Today's experience was absolutely perfect!! Adrian Rivera helped me pick out the perfect mattress and made my whole experience painless. Noone wants to spend thousands to replace worn out living room furniture and mattress ... But when you get a great price, 0% financing options and expert sales help, it makes it all worth while. What a GREAT experience! Thank you Adrian!

I visited the store this afternoon intent to purchase living room furniture...I was in the store for 10 to 15 minutes and no one acknowledged me at all. Only one person said hello, but did not ask if I needed anything! Definitely frustrated, on my way out of the store,I saw two people sitting close to the front door. I asked who's the manager for the store and the guy pops up and says "oh, oh that's me." There was also a young lady there I said to him I've been in the store at least 15 minutes and no one has acknowledged me or asked if I needed anything. I am beginning to feel like alot of people in Texas are rude and definitely prejudice. You all just lost a sale today!!! Poor customer service at its best.

Alex was very nice and informative. We had a great experience.

I was looking for a new living room chair. Alex greeted us when we arrived, allowed us to browse the chairs on our own with no hard sale. He gave us time to look and then found us so he could answer our questions. It was a painless trip to the furniture. Thank you, Ashley Furniture!

After visiting several furniture stores, my husband and I decided to try Ashley before calling it quits. Good thing we did because Austin really made our experience a great one! He listened to our needs and made a great recommendation which lead to us finally picking a couch that checked all of our boxes. Great service and communication!

Great service as always.

Good staff and good selection

Staff always friendly and helpful. We tell them what we are looking for and they show us the area and let us browse undisturbed.

Great selection of product. Decent prices. Ask for Ken. He was excellent. We were looking for a recliner and with Ken’s help we found the perfect one.

My experience with Ashley and Austin Bennett is definitely 5+ stars! Austin is very knowledgeable, helpful and patiently answered all questions. He is the reason I chose Ashley for my purchase!

Best customer service and highly educated employees.

Beware of questionable sales practices! I thought the sales person was helpful and pleasant. However, when I said I didn’t want to pay for extended care, suddenly she had a way to provide it for free. Shame on me for not questioning her more but when I reviewed my receipt more thoroughly at home, it turns out she gave me an online sales price for the sofa and then charged me for the warranty. She never mentioned or offered me the sales price and NOT getting the protection. So not exactly ‘free’. Doubt I’ll do any more business with them.

It always amazes me when businesses automatically send a link to write a review when you’ve had nothing but a difficult experience. I wouldn’t normally seek to write a bad review, but since you sent me a link asking for one, here goes. Fix your very broken system. If the person who pays for an item has to be the one to pick it up, you MIGHT want to make it perfectly clear before accepting payment. When the person buying the item offers a perfectly LOGICAL fix and you deny it - well you’ve lost my trust and therefore my business. Either fix your very broken system for a pickup OR, offer more delivery options that don’t include delivery that is 5 weeks out. It’s amazing how a place like mattress firm can manage to deliver something in a timely manner, but you can’t. Buyer beware. You need to fix your very broken system.

Mason was extremely helpful!!!! He helped me find everything I was looking for more. I’ll definitely be shopping here again soon.

We had a great experience here buying a new couch! Mason did a wonderful job and was very professional, kind and patient with us! Would definitely go back here in the future!

(Translated by Google) Excellent service, and different payment opportunities (Original) Excelente atención, y diferentes oportunidades de pago

Adrian was very helpful

It was good. Everyone was very friendly and helpful.

Ken provided excellent professional service with our purchase. He walked us step by step about the delivery of new recliner.

Called to see if they had an item in stock, unfortunately they didn’t but they were able to show us a similar design and fabric to help with out purchase. We called a couple other locations in Arlington and Grapevine but they weren’t nearly as willing to help. Daniel was great.

Worst customer experience ever! Been rescheduled for delivery 3 times...almost 2 months of waiting and still nothing. Can't even get through to anyone over the phone. We were contacted to reschedule over text 3 times and all have been within 3 days of supposed delivery because the warehouse will be closed on a random Thursday! What is that?! We will be canceling our order and never purchasing from Ashley ever again! I will be sure to let everyone I know to do the same! Honestly horrendous service!

Delivery availability was way too far out had to go elsewhere.

Ken was great

Great service and products, friendly, and knowledgeable. The whole purchasing and delivery process was smooth and simple.

The crew is so friendly and the atmosphere is amazing, highly recommended!

Absolutely greatest transaction! Matt was a super professional salesperson & while showing me what I came in to see, I passed by the sectional of my dreams! He was very helpful with the entire process!! Melissa P.

Dayna was absolutely wonderful to work with.

Overall good, could have used a better explanation of protection plan and fees that were added. Here hoping the delivery is A-plus service.

Today while I visited the store, I encountered an Amazing sales associate named Dayna. Thank you for a great experience and fellowship on today. I needed to meet you. Thank you for your words of encouragement. Keep up the great work. I wasn’t having the best day, but you changed my perspective.

The process was super quick and easy! Chase helped me out and made it a seamless experience. The only improvement could be more options or the ability to order online from store.

It was a great experience. Everybody was extremely nice and helpful, Donna took very good care of us big thanks to all and they were all patient while I looked. I want to thank everyone there from Susan Boston.

I worked with Mike Jones and he was very helpful and tried to find one of the two discontinued recliners I bought and only one came in. I was very disappointed and ended up buying two matching recliners at 25% rather than 40% that didn’t match my loveseat but I think they will be fine.

My sales guy was great. My mistake was arranging pickup at your warehouse. What a nightmare. Never again.

Easiest purchase I’ve ever made

My salesman Andrian has always been professional, friendly and polite

Alex is an outstanding sales representative he greeted us as soon as we enter the building. Alex gave us space to walk around and check out the product in the store. We found some bedroom furniture that we loved and is great quality. Alex was amazing!!! When going to this store always ask for Alex he is intelligent and knows his products that he sales to his customers. The manager is sweet also thank you 😊

Not a good experience at all. Found the item I wanted, they agreed to a price match but when it came down to the actual order, it was not the correct piece. I called my sales rep who promptly blamed the error on someone else but said he would update the order. I never heard back from him. I called to cancel the purchase because I do not think this is good customer service so I have no desire to purchase anything from Ashley.

The sales lady was extremely helpful. She was very patient with us and kept showing and explaining the different options to us. I would recommend her and Ashley furniture to my friends any day.

Donna was very helpful in negotiating a fair price for our purchase.

Ordering my son’s furniture was super easy the sales guys were awesome. We were told all the furniture was available and would only take a week for delivery. We were told we should get a 24-48hr notice before delivery well the day before delivery I still hadn’t heard anything so I called(which took forever to get to talk to an actual person) and the guy on the phone then told me it would be delivered the following week. Following week came and same thing I called the day before delivering was supposed to come since I hadn’t heard anything the lady said there was some type of note on the paperwork which she needed to send to the store to get fixed and they would give me a call once the my had a date of delivery. My mother went to the store(she was the one that purchased furniture for my son) they told that since she purchased right before Christmas it looked like a fraud so they hadn’t put the order in and she needed to sign some papers. This time almost 2 weeks went by and was given a new date but my order would now be split into 2 orders and once again once that date came nothing. They called my mom sometime later to try and schedule a delivery date and told us the reason we aren’t getting our delivery is because we aren’t responding to the 24-48hr text and somehow they were texting a wrong number. Which is a bunch of crap since they had been texting both our numbers and if was a wrong number they never stated we weren’t responding to a notification the 4-5 times I talked to someone. I’ve ordered furniture from several other places and my orders all came in the date I was originally given. Trying to talk to an actual person was was the worst it was hard to get through. This was my first and only time I will ever order from Ashley’s.

My littler brother and I, 16, went in completely normally and as normal customers as we were actually going to look for beds, pillows, and stuff of that nature. Immediately upon entering we received a disgraceful look from one of the workers sitting at the entrance. We shrugged it off and continued walking to the bed section. We were only here for about 2 minutes before being approached by one of the female workers that asked, “are your parents here” to which we responded with no and that I am 16. She then said “ok, let’s go,” while motioning for us to follow her. We didn’t and I explained that we drove here and are just looking for beds. She seemed somewhat satisfied with that answer and left us alone. About 2 minutes later, 2 male workers approached us, one of which we believe was the manager but could’ve just been a regular worker, they then asked if either of us was 18 to which we truthfully responded no. keep in mind we had done nothing that any adult customer wouldn’t have done and we were at least neutral with our replies to the workers and not disrespectful. They then said that we had to leave because of “liability purposes.” I obviously did not believe that but I am currently recovering from a concussion and was not about to fight it. I do understand after some research that you have to be 18 to buy things because of their return policy, but I do believe that they do not have the right to kick us out as we could’ve been looking then proceeded to come back another day with our parents to actually buy it. Overall it was a horrible experience and I will not be returning to buy anything. I also have not re-read this review because of my concussion, but I bet if flows better than some of the essays these employees wrote while in school based off how they acted.

We had a wonderful experience with Mason at Ashley’s today and walked away with a beautiful new couch!

I appreciate your salesman Mike, knew his job snd sold the product, good experience!!

Dayna Chapman was a pleasure to work with on our purchase. She is an asset!

Always fast, friendly and courteous!

Our experience was quick and easy. We already knew what we wanted so it was just a matter of seeing it in person and ordering it. Our representative Matt was able to help us efficiently and get us what we were looking for.

My experience with Ashley Furniture in Alliance was very rough to say the least. I ordered a mattress from here in April or so and I was set to receive it in early June. However, I did not receive it until July. Because of this, I ended up sleeping on the floor of my new apartment for over a month. I was then told that the mattress I ordered would not be available and that I needed to choose a different mattress (ridiculous). Only for the mattress I originally ordered to be delivered. Please do yourself a favor and shop literally anywhere else.

Chase was very helpful in our choice of our sofa and table and answered all of our questions. He wasn’t pushy or persistent just perfect in his sales approach.

Ashley Funiture SUCKS don’t spend you time or money here they won’t take care of there problems!!!!

Nice store and friendly staff that lets you look without being pesky… mostly middle of the road stuff with a few high end pieces mixed in…. Kind of the “Target” of furniture stores.

Alex was great Salesperson , not pushy but readily available and efficient He was informative as well. Can’t wait to get my new leather couch and loveseat in 2 weeks. Might get the additional Recliner if still have space.

Ordered a piece of furniture and was told it would arrive on tuesday 01/09/24. I have since had to contact customer service twice now because the store never informed the distribution center to ship my furniture, we paid of $500. The representative that sold us the furniture provided a number but either ignores my calls or sends me directly to voicemail. Will not be buying from this store again

Poor customer service beginning with salesman, Mason who gave his number and said if there were any issues notify him. (No he never responded) furniture was damaged, returned on 2nd delivery Ashley never showed up. Ray, another sales associate assured me he would have a manager call. After 2 hours decided I’d just resolve situation in person and drove to store. Was not one customer, store was empty however Ray still had not found time to contact a manager or get back with me. They just don’t care about customer service!!! Last purchase with Ashley and I will not recommend to anyone!

Pretty easy process and fast quality service

First time instore shopper. Experience was amazing! Matt made my husband and I feel comfortable. Answered all our questions very well and went above and beyond to ensure customer satisfaction! We will definitely be returning for future purchases and recommend this store to our family and friends. Keep up the great work!!! Two thumbs up!!!

Very professional and knowledgeable. Matt was not pushy took the time to listen to what we wanted and then directed us to our purchase

Awesome customer service!!

A+ sales and service. Highly recommended.

My fiancé and I have bought 2 different pieces of furniture here and both experiences were great! Both sales men were professional, informative, and personable. We highly recommend going here!

After searching for weeks, we visited Ashley Furniture and Daniel A. found exactly what we needed! Very professional and helpful. Also just a really friendly and likeable guy!

It was great!

Good customer service. Very good quality furniture. Prices are high so wait for a sale then negotiate.

The staff was friendly and very helpful with assisting us with the selection of our purchase.

Bought a Signature Series by Ashley furniture set from NFM. It’s already falling apart after less than 2 years. Can’t get anyone live to talk to me or look at my pictures. Beware!

I received the wrong foot board and have been waiting months for the correct one. I ordered a bed frame with a storage footboard and received one without storage, we have contacted customer service multiple times and they keep making claims and “expediting” the process however it has been over three months and we still don’t have the correct footboard. they refuse to give us a discount or even help us get our footboard. We were told we’d hear back from customer service, the last time we contacted them was a month ago.

We had a great experience with Donna! She has great customer service! She was very knowledgeable with everything. We are very thankful that she saved us money!!!

Alex was a professional salesman. He showed us and was very knowledgeable and helpful.

Poor customer service! Please avoid this store! My sales person was Dayna and she was not knowledgeable. My husband was trying to figure out minimum height differences between two counter stools and she was not understanding what he was asking, nor did she try to find the answer. We made a purchase and they told us pick up 12/31/23 as early as 10 am. We were skeptical because it was New Year’s Eve and a Sunday, and should have known better. We drove 45 minutes to the warehouse and no one was there at 10 am. I called the number provided, no answer. I called this store’s number and the system told me my pick up date was 1/7/24 😡🤬 We went to the store, Dayna was standing at the front door, I told her that I wanted a refund, and she said I have to call customer service. She escorted me to the desk for the number. I asked if they were open and she said “I don’t know” and walked away. I called the number, it said it was after business hours and to call during regular business hours. I waited at the desk to ask if they would answer the call on New Year’s Day, but no one was available as they were all crowded in the office. Those that saw me just looked and kept walking. Very frustrating, horrible experience, have yet to receive a refund, and who knows what that process will be like 🙄 🤦🏻‍♀️

Great experience buying and getting furniture delivered. 100% Satisfied

Daniel was very helpful.

Everyone that I spoke with were very helpful.

Great place and Donna was great helping us. We'll be back.

Had a great experience! We were able to find the perfect couch for a perfect price. The employee who helped us was amazing