Ashley Store Frisco, TX

I purchased a sofa from Ashley Furniture, quality is not good, I was getting sound while using recliner and also bought a 5-year protection plan from PROTECTALL. I’ve raised three service requests, and every single one was denied. The protection plan clearly says it covers stains and accidental damage, yet when my 4-year-old son accidentally marked the sofa with a pen, they claimed it was “misuse” and refused to honor the claim. I even explained to the support agent how unreasonable that sounds — how can a 4-year-old “misuse” a product? Still, they denied coverage. This protection plan is misleading and not worth the money. PROTECTALL does not stand by their promises, and the Ashley Furniture store staff never warned that the warranty company would find excuses not to pay. ⚠️ My advice: Do not waste your money on PROTECTALL protection plans and Ashley Furniture, and think twice before purchasing extended warranties from Ashley Furniture. They are not helpful once you actually need service. - I tried to reach Ashely customer service, but Ashley customer service is not helping, asked me to talk to GBS ( PROTECTALL ) company, so don’t buy any extended warranty it’s scam.

I had a great experience shopping at Ashley in Frisco. Caden assisted me and provided excellent service. He showed me a variety of options to meet my needs and was very kind and patient. Ashley has a really good selection and competitive prices. This was my third time buying furniture from Ashley and I will continue to shop there in the future.

Amazing service!! Everyone here was so friendly and helpful in my quest to get a rug. The atmosphere was electric; everyone was having fun providing top notch customer service. I will definitely be back!

Warning: Do not buy the warranty services.

After originally placing an order on 9/26/25 for them to promise a delivery on 10/4, we received a call canceling that delivery date due to supply chain concerns. The warehouse customer service team, then rescheduled it for 10/9/2025. Without notifying me, this warehouse customer service team cancelled that delivery. Then, I call to get it rescheduled for 10/15/2025. They assured me multiple times it would be delivered on 10/15/2025. Then, on 10/14/2025, I checked on it myself, and it was cancelled without a trace in their records of the scheduled 10/15/2025 delivery date. I called on 10/15/2025 to speak with someone to get it scheduled, and the soonest they could then reschedule it for the third time was 10/17/2025. With all of the cancelations, no calls to me to notify me, and lack of apparent accountability shown in these recent weeks, I am surprised that Ashley's furniture claims to be the #1. This is the worst example of business practices that I have ever seen. Taking everything together, you would expect this company that proudly flaunts their furniture in other businesses to at least deliver an equal to or better experience in delivering it to their customers directly. In working with their competitor NFM, we have had a night and day difference in customer service. I would highly recommend people try other stores before settling on Ashley's. On an aside, I do not direct this to the customer service and sales reps that have served me. They have all been the best. Their company system is what is letting them down. They are giving their word that their system will deliver these orders, and it is letting them down as well as their customers. I tried calling the store back where I originally placed this order shown in this review, and they couldn't do anything to make sure my order would be delivered on 10/17/2025 since they didn't manage the warehouse and those deliveries directly. This is managed by a separate policy and procedure.

Don was great !

The sales folks kinda kept their distance and let you browse. We went and found someone when we needed to talk about specific pieces. Checkout was easy. Look for bargains if your open to options. We actually got a floor model for a great price. You can sit on whatever you want. They have a lot of "smart furniture" also w usb ports, power recliners, sound systems etc. Lots of options. Edited. Be sure that you get the delivery set up when. You purchase. I was told the Delivery which would be Friday. I was sent a text to setup my delivery. Seemed weird to me. So I called and the agent said the delivery was never setup at time of purchase and earliest delivery was the following Wednesday. Had to move a few things around since we had other furniture to move out.

Brother bought a sectional. Ask for Dwight Howorth when you arrive or call for inquiries.

Thank you so much for working so hard to fine the furniture I wanted.

Salesman was professional and friendly. The store had what needed and we finished the sale quickly and efficiently. The store was well stocked and had a good variety.

Derrick Mason was so nice to work with. He wasn’t pushy, he was super knowledgeable and helpful. I feel like he wasn’t pushy and was honest. I will work with him for my future needs.

Nick Sermons did an excellent job working with us! Thank you Nick!

Mari and Jeff were AMAZING

The manager and Caden was exceptional several agents passed by me but Caden kept coming to check on me to see if I needed anything thank you Caden sales agents don’t go by looks you may be missing a sale

Paris was great help to us choosing lamps and checking out.

Professional! Great experience!

First class mattress service with Jeff.

They showed up early, were great at navigating the front entrance and removed all debris

Courtney was great to work with. Very easy to find and purchase the item I needed.

Worst furniture store to go to. I wanted to buy a bed for my daughter which she saw online but I visited store to be sure of what I am getting, bed wasn't available in the store however a useless sales person lied to me about so many things and got me in to otdereding a bed from him. When it was scheduled for delivery they went on changing the delivery time, when it finally arrived driver can't speak or understand english, we somehow managed to get them deliver the bed and when we open to fix it we reliase that the whole bed is not delivered. Now no one wants to help, there is no return or refund policy and ashley expects customers to just loose money for the mistake that they do. When I went back to store to discuss the same sales guy who I dealt with started behaving like he doesn't know me. He doesn't even know what is white glove service. such a pathetic experience , it's been 2 weeks since I ordered a bed and paid for it but my daughter still doesn't have it. Steoheny from custiner care finally is trying to help me. I hope we get it resolved quickly.

Marwan was great! He helped me find the exact item I was looking for, at a better price than I was expecting! I’ll be back!

Derrick, the salesperson, was very patient and professional. He answered all my questions and was quite a gentleman in his presentation. He listened and was not the least bit pushy. Thank you for making my shopping day quite pleasant! Ruth Greever

Caden helped us and he was great! We didn’t feel pressured and he was super helpful. He was able to price-match a living room set that we saw at Nebraska Furniture Mart. Delivery was only a week out too. Excited to get our furniture in our new home!

Customer Service was awesome. I highly recommend Paulo as your salesperson.

Chris was helpful and didn’t hover. We are excited to have the new furniture delivered.

Great service Lucky was great

I had such a wonderful experience. Everyone was so friendly and patient as we designed a room that would be perfect for me. Even after I changed my mind the next day and had to reorganize my choices! I loved their furniture. They had some really unique and beautiful pieces! I worked with Derrick Mason. He was an exceptional salesman, and a very nice man! I think y'all should go check out Ashley Furniture in Frisco!

Derrick was super helpful and got us exactly what we were looking for!

Mikal was extremely helpful and knowledgeable. Sold us a great couch, thank you!

I will never go back to this store ever again. The parking lot is always empty and I’ll tell you exactly why: employee harassment. Y’all are literally scaring your customers AWAY! Never in my life have I walked out of a store so quickly after being followed around to both sofas I chose to sit on. I couldn’t even talk to my partner next to me because the female sales associate kept interrupting me and sitting next to us. Then had the audacity to ask for our number just so she could look up a store product that WE NEVER ASKED FOR!! This is by far the WORST experience I’ve ever had. You guys need to change your store model for sales and honestly the harassment by employees is down right disgraceful.

Great service. My salesperson, Marian, was so professional and made sure he showed me everything that I asked about. Not pushy at all. A true professional!!

The sales representative, Christian is very patient and helpful. He is also very knowledgeable and professional.

Great Experience

Lemlem was so welcoming and made my shopping experience wonderful. She patiently showed me a wide variety of sofa options, carefully considering both my comfort and budget. Thanks to her guidance, I was able to find one of my favorite pieces that perfectly fits my home. I truly appreciate her professionalism, kindness, and knowledge—highly recommend asking for Lemlem if you’re shopping at Ashley Furniture!

Naufil and his team were great! We will be back for all our future purchases

My experience today with Ashley was awesome. Ashley has always been excellent their patient their understanding and I just love shopping here this isn't my first time this is about the fourth time I bought furniture from them within the last 2 years there's no other place like Ashley the Personnel here is outstanding and they were very attending and helpful

Well I like Ashley But I payed for s warranty and I was scammed , BEWARE

I paid in full for a dresser (≈$1,500), it was never delivered. Store Manager Nick Robles was unable to cancel my order or provide a delivery update. We purchased the dresser in store and paid additional $150 delivery fee... they said we'd have automated notifications, live tracking, and pro delivery. WRONG. Dresser was scheduled for 3-6 pm delivery, then moved to 2-5pm, and by 8pm after calling and waiting on hold / speaking to several people, I drove to the store. Nick left me with a sticky note of Ashley furniture Customer support to call in the morning... I have no dresser, I'm out $1,500, and I have to wait until business hours to call a 1-800 number. I'd recommend going to one of the other 4 or 5 large furniture stores in the same plaza. Order 087H814933

Worst experience ever!!!! Paid for white glove delivery service. Furniture never delivered as promised. After multiple calls was told the “truck broke down”. I called my sales representative (Derrick @ Frisco, TX location) who has yet to call back. I paid for this delivery and still no furniture or call. I will never ever order from this company again!!!!

Jeff Maggio helped me get a sofa for my new home before closing - was in and out in 30 minutes. Great product availability and customer service.

This is Vikas, and I posted a review yesterday regarding the damaged bed set with mirror. I noticed the owner’s response suggesting I email or reach out to Customer Care, but that has not helped. There is no clear escalation path for a quick pickup of the damaged items—after a long struggle, the pickup dates are being scheduled a week out, with the refund only after that. This is unacceptable. Our room cannot be used because of the unassembled bed set, and we are struggling with basic space for sleeping. Why should the customer be penalized for Ashley’s mistakes? Why can’t this be expedited? Is this really how you want to treat customers and expect them to return?

I ordered a bed and mirror that were delivered on 9/24 in damaged condition. The delivery team appeared inexperienced with assembly, which resulted in chipping and damage to both the bed and the dresser/mirror wood. They then left everything unattended and signed off the order as “complete.” Despite multiple calls to Customer Care, no action has been taken to arrange pickup of the damaged items or process my refund. This experience has been extremely disappointing, and I am very dissatisfied with the lack of resolution and poor customer service. I request immediate action to collect the damaged items, free up the room, and issue a full refund without further delay.

Great service!

All I know is I got everything I wanted and needed it and then some. The sales agent. The young lady I called her doctor of furniture. She is amazing.

Mikael was very personal and knowledgeable and made our experience great! We will be back in the future!!

Christian was the most knowledgeable salesman I’ve ever had. We bought a mattress and bed set and he explained everything perfectly along with helping us understand the technology of the different mattresses.

As a first-time buyer, you have no idea how disappointed and frustrated I am with the service and how the employees handle the still unresolved problem. I made a purchase on Sunday (09/20) and delivery was scheduled for today, Friday (09/26), and it was supposed to be delivered between 3pm and 6pm, and so far nothing. I was told that there was a mechanical problem with the truck transporting the products but that it was on the way. I went to the store in person to see what was happening and why I received a message that the driver was 45 minutes away, when more than 1 hour and 30 minutes had passed and still nothing. The store employee named Nick did not know and does not know anything that is happening in the store itself, leaving me without any delivery information. I am extremely upset, I lost a workday to be able to receive the package, literally wasted the whole day for nothing. Congratulations on your crappy service.

The sales professionals and management are top notch in Ashley's. They are knowledgeable but not pushy. They let me take my time in choosing a mattress. I've been looking for months. Only tried Ashley's because my sister used them in VA Beach. They will be my go-to furniture store!

Store manager was very accommodating to a situation that didn't come through with a product. Thank you for that.

Great experience. Teddy did great

Fantastic salesman Derrick Mason, wonderful man and so helpful. Great price on a 4 piece modular sofa and ottoman. Workers were professional, courteous and friendly and store was clean and well laid out. Would do business with Derrick again. Blessings Ed

Came into the store to purchase a bedroom and dining set. The store was full of people working and not one of them asked me if I needed any assistance. Appalled! Will never return!

The store was well ventilated.

Our experience as first time buyers was incredibly pleasant. The assistance from Christian was certainly friendly, respectful, and he proved very knowledgeable. This was one of the rare assistance without pressure, but more of support and sharing knowledge. I’m incredibly happy with Christian with his personality and wealth of products’ knowledge.

Paris is a very professional and personable person. My wife and I had a lot of fun dealing with her. Ashley’s is lucky to have an employee like her.

Great experience.

Received a great price on a close out Sofa, our salesman was very helpful and covered everything I needed to know such as delivery and protection plan. Would buy from them again

The shop had a nice atmosphere.

Great assistance with the purchase of our furniture. Thanks for everything

Incredibly poor experience with the sales , delivery, and store manager Nick Robles.

Great experience, great customer service! Derrick was awesome. Will come back again.

Working with Chris and Beau was great and they made the whole process smooth!

Jeff Mazzini is the man!

We came in looking for a couch and had a great experience with Chris who was very knowledgeable and friendly and helped us find exactly what we were looking for. Highly recommend! Thanks Chris for making our visit so enjoyable.

Courtney was great! Helped us out a lot and was very knowledgeable.

Christopher was very friendly, knowledgeable, helpful, and efficient. The staff feel like one team and help each other out. They also price match. A great experience

Syed Naufil was very knowledgeable and helpful. He was able to get us the right piece in no time and helped schedule delivery. We are return customers!

SHOUT OUT TO T. Patel ! He was great and helped us with all our needs. Provided answers to every question 😄

Upon arrival we were greeted by Chris Garza who was very friendly and professional, we came in with intentions of buying with cash and taking products with us only to discover everything including room decor and wall decor was delivery (only)as well which is absurd but ok, our delivery is still waiting to arrive however the issue came with after we purchased and wanted another picture that they could not locate a sku number for because what we uncovered ourselves (looking online) was that it was tagged wrong, we were told we would receive a call once the merchandiser returns after the holiday but no calls or call back after texting and calling our sales rep Chris. We purchase furniture for several homes and I was hesitant to purchase from Ashley due to reviews but my husband said let’s check it out now I will tell you we will not be back and it’s lost business. Btw we went to another Ashley and they were willing to sell us pictures and decor off the floor without saying oh the merchandiser will be upset if we do. We decided not to except for one item that I wanted so we purchased and left with the item but this reflects dishonesty and just a total disregard for after the sale customer service which is unacceptable. You never know who your customers will be therefore it’s important to be honest with everyone not just to get a one day sale but a recurring customer.

I should have done this awhile ago, but I'm glad I was reminded today. Last year, I moved to the area from Austin, TX. I had such a hard time transferring a pending transaction to the Frisco store to be delivered. I spoke to several people from Austin & Frisco, but Nick Robles was the ONLY person to listen to me & take care of the issue. Once he was involved, my things were delivered in no time. Since then, I've been there a few more times. Today, Jeff Ziti helped me. I was on the fence, but his wit, kindness, & patience allowed me to move forward with locking down the price. My rooms are all Ashley & the Realyn brand is my absolute favorite. Thank you.

My husband and I had a very positive experience on Labor Day. Christian - the mattress guru - was wonderful, helpful and knowledgeable (not pushy at all) and he helped us find the perfect mattress for us. They had a great selection, financing was super easy, and I’ll definitely check them out again when I need furniture.

Talk to Chris. He’s amazing.

Service was great - walked me through several different options which helped me make a good buying decision.

Very kind, professional staff who answered questions effectively and impactfully! We worked with Paris, who was fabulous! Thank you again!

Don Lopez has been amazing Provided a great deal and answered all our questions we bought a sofa Do ask for Lopez when you are at the store

Busy day with the holiday, but customer service was still solid. Nick Sermons is a great sales professional; knowledgeable and friendly.

Chris C at Ashley Furniture is very friendly, highly professional, and truly customer-oriented. He goes above and beyond to listen to customers’ needs, provides clear and honest product guidance, and makes sure every question is answered with patience. He is approachable, respectful, and creates a welcoming shopping experience. Chris pays attention to details, helps customers find the best solutions within their budget, and ensures that they feel confident and satisfied with their choices. His warm personality and dedication make furniture shopping smooth and enjoyable.

Sales team was very helpful without being pushy. Very pleased with our purchases!

Teddy was very helpful and informative...great experience!

Had a great experience with Beau Davis showing us around and giving us information on all the different items they have to offer. He was very knowledgeable and helpful.

Jeff was very knowlegable & helpful. Answering all questions. Good at explaining features of product purchased.

Awesome salesperson!

We received a personalized attention from Frank and he help us to found out the best deal, we so thankful 🙏🏻

We bought the Genoa living room set including sofa, love seat, chair and ottoman. Paris was our sales person. She was outstanding - answering all questions promptly and creating a great deal. We would highly recommend working with her at Ashley, you won’t be disappointed.

Our sales agent, Paris was wonderful. She made our shopping experience enjoyable and easy. She was a real professional.

We worked with Derrick Mason and had an incredible experience. He was very kind and knowledgeable + attentive without being pushy. Next time we’re in the market for furniture we’ll be headed to Ashley to work with Derrick!

Christian and Bronte helped us find the perfect furniture for our house! I have worked with other furniture stores and I would recommend talking to either one of them for your next purchase.

I called the Ashley Furniture Frisco location regarding a refund for my mother-in-law that has been pending for well over 30 days. During my call with Scott, he became frustrated when I asked why the refund was taking so long. Without telling me, he abruptly transferred my call — and while the line was still open, I overheard him use the N-word multiple times. I immediately called back, and while customer service was on the line, another associate (name starting with B) was hostile, rude, and unprofessional. Only after realizing customer service was listening did she try to walk back her behavior. This location demonstrates extremely poor customer service, lack of professionalism, and outright discriminatory conduct, starting at the management level. No customer should ever be treated this way, especially after spending their hard-earned money. Ashley Furniture corporate needs to step in, provide accountability, and train their staff on professionalism and basic respect. Customers deserve better.

Great buying experience!

Excellent experience

Very good.

Had a great time shopping at Ashley! Found fabulous furniture and Marwon answered all our questions to help us make the best choices.

The best service with the best collections in furniture

Very easy and simple process. Paris is amazing great customer service!

Jeff was such a big help without pushy. Go Jeff!! Maggie M.

Very good experience. Highly recommend them!

Beau and Paulo was a great combination to work with. They displayed professional customer service.

Great staff and great options. All the bells and whistles, or nothing extra, it’s all up to you.

Knowledgeable and friendly staff and transparent with sells expected mystifications which was very appreciated. The sells representatives to specifically mentioning “Teddie” was well groomed and dress professionally with no pressure or sell expectations. I did compare other store brands prices, product quality and after care / warranties. I asked the tough questions and validated most responses given by the staff upfront. Some other brands were comfortable in pricing however my final decision was based on delivery options, selection and attentiveness to customer satisfaction. Signed former US Marine / combat veteran with high standards

Great experience on shopping for a new bed, Chris knows his stuff. He gave my wife and I all the information we needed to pick the perfect bed and etc.

Bronte was amazing!! Very honest & helped me feel fully informed.

Chris was AMAZING!! Great service, attention to detail, and was relatable. He wasn't pushy or overbearing. I will definitely come back and see him. Thanks again Chris!

They got great collection. People assist you in making the right selection. I was assisted by Ms. Moore and Ms. Funches. Thank you both for your help.

Great customer care.

Very professional and knowledgeable sales rep, Paris. Will go back for any future furniture needs.

I like the store and the gentleman that assisted me, he was nice. However, I was only looking for a sofa and next thing you know, he brings in the bed expert even though I did not inquire about a bed and did not need one; then included the manager to try to close the deal. Way too much!

Do not buy anything.They will not honor warranties and defective products. I am out $4,200 dollars with no help from them. Choose a different store and company. I wish I had!

Ashley once again had everything we need for great prices! We have a long history with Ashley because they have great service and their quality is high. Jeff Maggio helped us today and got us a good deal on everything we needed! Very helpful, too!!

Marwan was amazing

Great sales personnel

I was greeted with a very friendly sales person Angie …. I have been shopping almost since 20 years at Ashley … I liked their collections and got what I was looking for… will continue shopping here

Derrick Mason did an amazing job working with my husband and I to furnish our new Texas home! He was knowledgeable, patient, and professional. Thank you. Derrick, and we will be back!

Excellent customer service.

Michael was great! Super friendly and helpful throughout the whole process.

Would do business with Ashley‘s furniture again would recommend Ashley‘s furniture to anybody friends and family

The process took to long. I pick out what I needed and it still took two hours to finish

Had so much issues with the Plano location but then one of their manager suggested to visit Pablo and he solved my financing issue and there was one more person who helped me find the best furniture. Thank you so much guys. Thank you Pablo..also I would suggest taking their protection plan, it was a good deal. I regret not taking it. :(

On time. Professional, careful with an expensive item.

Great service! Don helped us out while visiting the store and was very informative.

Paris was the name of the young lady that helped us out. Very polite & very much so a people’s person. She was the main reason why we bought. Thank you Paris & Nick.

Had a great experience w our salesperson Nick…very knowledgeable and worked on lowering price even more on some chairs we bought. Overall wd definitely recommend!

Teddie was a wonderful salesman, knowledgeable and helpful. He spends a lot of time helping us pick out just the right pieces of furniture. The furniture is very good quality also. Great experience.

Great service & attention! Very willing to work with the customer

I appreciate your help. Thanks you for assistant Mr Rony. Your help has truly made a deference.

We had a fantastic experience at Ashley Furniture thanks to Derrick! He was incredibly helpful, patient, and knowledgeable as we searched for the perfect couch. Derrick listened carefully to what we were looking for, offered thoughtful suggestions, and never made us feel rushed or pressured. He made the whole process smooth and enjoyable from start to finish. We’re so happy with our purchase and really appreciate the great customer service. If you're shopping at Ashley, ask for Derrick you’ll be in good hands!

Chris seemed well informed and was honest about the pricing.

Marwan amazing

We were quite literally in and out within 25 minutes IF that. Paris was by far one of the best associates I’ve came across when looking for furniture. She was quick to give me prices and different styles of couches that fit to my style and wants. If you’re looking for a quick answers and someone who is willing to work with you, please work with Paris. Thanks again!! Can’t wait for my new couch

Ordered two beautiful couches! Had a wonderful experience with Chris from the Frisco location, he was extremely helpful and had great communication. Thanks so much for all the help!

The sofa quality is very good, but if you are in a hurry to get it don’t fall for the salesman promises of delivery… they will not even pick up your calls when there is a delay. Ok a couple of days of delay is understandable but 4 weeks? Plus the delivery window are all over the place if they say is 3:00 to 6:30 wait for it at 8-9 if you get lucky. The reply states that is a miscommunication? It is a straight up lie in your face… 1 star less.

Teddie was fantastic to work with. Very professional. Understood our needs/wants immediately and directed us to those sections in the store. Great prices with delivery when we needed it. Pleasurable shopping experience.

Great service from Paris, she was very patient and helpful

Great Experience, Michael our salesperson was very helpful to us.

Bronte Funches at the Ashley’s in Frisco is amazing!! She was so helpful and honest!! 10/10 recommend

Great experience from purchasing to delivery and set up. Great quality and completes the room perfectly

Great location with lots of options. Nick was awesome!

Paris did a great job of selling us the new sectional couch

We went in looking for a very specific item. Derrick greeted us first and asked us what we were looking for. We told him and he found it! He was very friendly, professional and informative on the furniture. Derrick made the shopping experience so easy and pleasant! We will definitely go back when we are looking for something else!

Karthik (Lucky) Madipelli Ashley sales manager , great guy gave great support and service and make Ashley my favorite place

Chris Kramer was very helpful!

Excellent customer service, very helpful and beautiful furniture to choose. Just waiting for my delivery in a week and see how it goes.

Awesome experience at this Ashley store. Met with Nick and he was fantastic, súper helpful and patient with me. Love my new set! Thank you Nick!

Review for Ashley Furniture – A Story of Second Chances Today’s experience at Ashley Furniture was excellent. The sales associate, Beau, was incredibly knowledgeable, attentive, and professional. He took the time to clearly explain the delivery process, which helped ease some of my concerns based on a prior experience. The manager was also involved and, although he couldn’t honor a past promise made by a former manager, he still made me a very good deal and worked hard to make the overall experience positive. To be transparent, I walked into the store today with a lot of hesitation. When we purchased our home in 2022, we furnished nearly the entire place with items from Ashley. While the in-store experience back then was great, the delivery process was a disaster. Almost all of the furniture arrived damaged, and the third-party delivery team lied to us, saying they were Ashley employees. They refused to take the damaged furniture back, and we later learned they were only paid once the delivery was accepted. That started a long and stressful ordeal. Ashley’s customer service after delivery was extremely difficult to deal with. I had to visit the store nearly 20 times before the situation was finally resolved – and only after the then-manager, Charles, stepped in and demanded the warehouse make things right. Thanks to him, the damaged furniture was eventually replaced, but the experience left a lasting negative impression. I swore I’d never shop at Ashley again. Today, I came back because my wife still loves Ashley’s furniture and asked me to give them a second chance. Charles no longer works there, and while the new manager couldn’t honor the lifetime “at-cost” pricing Charles had promised due to that past issue, he did everything he could to accommodate me and make the purchase worthwhile. Beau’s transparency about the delivery process — including steps to take if something arrives damaged — gave me confidence that things will be different this time. They also mentioned they now use a new delivery company. So here we are, giving Ashley a second chance. Everything has gone well so far, and we’ll wait to see how the delivery goes. If things are handled properly, this might be the start of a renewed relationship with the brand. But we’re clear: there won’t be a third chance. We’re hopeful — and watching closely.

What a great experience at the Frisco store. Derrick Mason helped us and he was a jewel! Went above and beyond to help us find the right chair (because I had quite a few requests because of certain limitations), and he was knowledgeable about the inventory! Got my chair today & I love it and he was right about every detail. Delivery guys were awesome too. And the manager at the Frisco location is very kind also.

I had a great experience with Marwan this morning in looking for new furniture. I definitely appreciate his patience and expertise which made my purchasing much easier.

Great experience and really amazing product selection.

Had a great experience here in order to buy a couch! Bronte was super helpful :)

Don and the GM where both to helpful and knowledgeable they worked with us to get the best bang for our buck and had a great no pressure attitude!!

Great service

No issues with the Ashley store. Online reps always provide excellent service. Horrible/ terrible/ awful customer received by store manager and the other salesperson was on the clock at this location. They were unhelpful and rude. Couldn't solve my issues in the store or over the phone. Choosing to go elsewhere for my home shopping.

First and Last time to shop with Ashley. We came in to buy a bedroom set and the experience in the store was phenomenal. The next day my husband drove close to two hours to retrieve our furniture at the distribution site in Fort Worth, only to be told in a very rude manner that he would not be permitted to pick up the furniture! After having rented a truck, waiting an hour, going back and forth, having taken time off of work - he left with no furniture due to “systems issues”. Something that should have been so simple, now impossible. This happened on Monday. It’s Friday and we still have no furniture. Basically, steer clear unless you want to donate hundreds of dollars to them while they play games with your furniture. Good luck. Who knows where this will end and how.

Do not buy the five years of protection or any years protection，sales just want to sales，they dont even know what is that includes，that just happen to me，call 2hours ，this phone number ，that phone number，but later says not includes cleaning the sofa，or can not give a cleaning kit，so what is $400 protection fee paid about，they dont even have my file in their register system ，I am glad I have-invoice, don’t buy protection ,is use less! Won’t to go back again

Dwight and Paulo were great!!! The staff overall was nice and helpful!! I told them what I wanted and they didnt disappoint!!!

I came in to the store with a mind set to just to look and I took home a living room set with a dining table with chairs. The service that I received was invaluable. Thank you Andrew so much!

Paris assisted us with several furniture purchases recently and she is extremely knowledgeable , professional , caring and on top of that has a great eye for design and decor ! If you are looking for furniture ask for Paris!

Jeff was fantastic! He knew the budget, knew the product, and had a great idea of how to make our layout work for the best cost. Awesome mattress selection too.

The store has nice collection and great staff. NICHOLAS SERMONS was awesome and helped us to find the perfect option , we also got great deal 😀.

My first time purchasing from Ashley was a great experience! Teddie P., located at the Frisco location, was my sales representative. He did an amazing job assisting me with my selections. He was very professional, detailed oriented, and explained everything thoroughly. I walked away from the transaction feeling great about my purchase and the overall experience thanks to him. Because of that great first impression, I plan to shop with Ashley again in the future!

Mia …our sales representative was amazing. She was so helpful to us. We were looking for a particular item and she made our experience simple and fun. Great Job Mia!!

The reason we purchased today was due to how comfortable and welcomed Derrick Manson made us feel. There was no pressure but great conversation and understanding of why our choices were perfect for us. We cannot wait to go back to buy our next piece or knowing we for sure would be blessed with great conversation and care. Thanks Derrick for today. Glad our paths crossed and we truly have a friend in the biz!

Was very pleased with the service, and detailed knowledge with every question I had. The two that helped me were very pleasant without being pushy. Overall one of my better experiences shopping for furniture.

Ashley Furniture in Frisco, Texas produced AMAZING results today in our furniture purchase!!!!!’

I bought a bed on the advice of the seller with interest-free monthly installments, but unfortunately, when I paid the installments, I realized that my installments were calculated with interest. The seller lied and said the installments were interest-free.

Loved the entire experience. Way easier NFM, better quality for less.

If I could do a zero I would. I have left many many positive feedback and reviews to other businesses. This one by far is the worst. Nick Robles and Joseph Mills horrible customer service. Avoiding to get on the phone with me to speak about how there associate did not know the return policies. The issue is I bought a dresser and mirror both came damaged. I was told verbatim by the sales associate that we can return within a 24-72 hour window if we wanted. Turns out you can not return at all. I said ok I’ll keep the dresser and send a claim but the mirror I don’t want. If I didn’t know that I couldn’t return then I would have not bought the items!! I am beyond irate and will be reaching out to corporate because I will not let this go also will be posting on all social media to get the word out. This is now not about the money it’s about the cowardly behaviour avoiding a customer to not speak about and issue that your sales associate made. I personally would never ever shop at Ashley’s again, do your research all the deals and all the gimmicks are just for show. Frisco Ashely I gave you a chance to fix this many times. I guarantee corporate is not going to condone this type of behavior.

Paris was so, so helpful and knowledgeable! we got in and out so quickly and got exactly what we wanted!!!

Some are deceptive. They manipulate their own price match policy and when we show them their price match policies on their website, they would give other excuses to not match the price. If you don’t want to follow your own price match policy, why did you even create one? Hope someone sue them for their unethical practices. And their products are highly overpriced. You will get same or better quality at lower rates in other stores. Never going back. And no, I am not going to call you to discuss once you reply to this comment. You figure out on your own.

Excellent experience

Everything was perfect. The salesman was very nice. The assistant was very nice. I got a nice discount off a mattress and um um up a thing that go underneath the bed. I would definitely come back to him again. And buy other items, they were very helpful. Thank you so much for everything

So we have recently been to Ashley at Frisco, They definitely do have a great quality stuff!! But add on is they also have great staff!!! We worked with Nick Semons who is so thoughtful and understanding.. He literally converted our shopping experience to an awesome one by suggesting great stuff and helping through the order… Will surely be back again…🙂🙂

Angie is amazing! Truly appreciate her expertise and guidance through purchasing items for my new home! Chris is the bed doc with great knowledge and recommendations to fit your sleep needs!

While I have no issues with Ashley Furniture as a whole, I have issues with one specific salesman at the Frisco, Texas location. He literally lied to me to get the sale. Plus he stole the sale from the online sales person who had already started a cart for me. It is being handled internally so I will not mention his name here. However I would like to take a moment to mention the excellent customer service that I received from the online sales team. Kimberly and the regional sales manager, Christi are fantastic.

Excellent customer service. Friendly and polite

Id been putting off in-person furniture shopping for awhile. I finally drug myself into as store and was pleasantly surprised! Teddie P at Ashley Furniture in Frisco was amazing. He listened and lead me right to the sofa id been looking for! I'm so excited! Thanks Teddie!

Unprofessional salesman

Reasonable price, good customer service , very knowledgeable representative.

We love our experience at Ashley furniture. Marwan was so helpful and friendly. Nick also helped us and was great. 5 stars!

Found the living room furniture we wanted online, measured our living room using the measurements provided online and everything was going to line up perfectly. Went to the store to make sure that the couches were comfortable and liked them so decided to order from in the store. Couches get delivered and don’t fit in our space, we remeasure them only to find that the dimensions provided online are different than the actual dimensions. Both the couch and love seat were larger in width and depth. I called customer service and they informed me they would do absolutely nothing for this. “All sales are final” is all they kept saying. I understand that concept but when your website is that far off you really should take care of your customers. I will NEVER buy from Ashley again and I advise anyone else to consider another store. $3000 worth of living room furniture and my wife and I hate it. UPDATE: Called the number provided in the reply and got absolutely no where. Ashley is completely unwilling to help their customer. The one saving grace to this MODMAX stuff was supposed to be that it was washable and stain resistant. Got our first spot on the couch today, washed it and it’s still there so that was also a LIE if I could give Ashley negative stars I would.

Paris offered to help me immediately when I walked in the door. I later took her up on her offer. She was most helpful even though I did not make a purchase.

Andrew did an amazing job and went out of hai way to follow up and ensure all of our needs were met.

Andrew was great!!

(Translated by Google) Great product. Excellent service. Excellent manager. 👌 Very pleased (Original) Buen producto. Excelente atención. Excelente manager. 👌 muy complacido

Great experience. Nick was awesome and the store matched price of another store. Highly recommend using Ashley furniture.

Awsome staff Specially Mr lucky and Marwan thank u guys for keeping up with me and your amazing customer service

Tarang was incredible to work with! He approached us right away, asked all the right questions, and made the entire process smooth and easy. He really helped us lock down the perfect color combo for our couch and went above and beyond—literally moving tables around to help us visualize our home theater setup. Super helpful, knowledgeable, and genuinely cared about helping us bring our vision to life. Highly recommend working with him!

Not happy with a recent purchase I made. Bought a bed, side tables and mattress. The bed was supposed to be delivered on a separate day from the mattress. I paid almost $300 for them to set up my furniture but since the side tables were delivered separately from the bed the guys that delivered the bed said they could not set up the side tables. To make matters worse I got a call that they are unable to deliver my mattress on the day we selected. Very unhappy customer. Please do better!

Dereck was extremely helpful and answered all our questions to our satisfaction regarding our purchase, he helped with the financing and we truly appreciate his help.

I’d give it better stars because of the people who actually helped us but I’m gonna go ahead and give zero for the lady who butt into my conversation and basically told me I couldn’t afford their “boujee” comforter sets lmao everything I have in my house is from Ashley furniture we were there to buy a recliner. If you’re going to assume how much money someone has maybe you shouldn’t work in sales babe. I was trying to run money up for a deal by adding the comforters not because I don’t have money lmao even people with money like to keep their money you trying to embarrass me shows more about you than it does me babe.

Angie was very helpful. Not pushy, but available to answer questions.

Beware of their delivery service and staff. They are not professional and will damage your home. I had two couches delivered—not only was the delivery late and outside the quoted window, but my home was left bruised and battered. The supposedly “professional” delivery crew I was promised in-store turned out to be anything but. Apparently, they can’t navigate stairs without scraping walls, damaging ceilings, and snapping stair spindles. Worse, they only informed me after the damage was done—then made me sign a “we’ll fix it” disclosure before continuing the delivery. If you don’t sign, they refuse to complete the job you’ve already paid for. Communication from their customer support is evasive and unhelpful. Frankly, it feels like they just don’t care.

The team delivered or new bedroom sure with incredible care are we're very through in the assembly and clean up. Great job and thanks for the hard work!

Easy peasy

Everyone in the store was very nice and helpful. The furniture I selected felt like a great value. The deliveries (plural) and ensuing dealings with their “customer service department” has been an absolute nightmare. I have had to dedicate four separate days for someone to come to my house to deliver or repair furniture that should have been checked/inspected before it ever made it onto the delivery truck. It’s still not fixed but I am absolutely done dealing with them. I’ve accepted my losses, but please be advised: the in store experience is nothing like the overall experience. Avoid this place like that ex that sends “you up?” texts.

I was sure about buying from Ashleys, however the salesman, listened to what I wanted. Did not try to sell me something just to sell me something.

Cora Martinez was awesome. She was very patient and explained everything very well

I had a great experience The furnitures are so beautiful and the colors are amazing, I was well attended to good customer service in fact I was very impressed with the quality of your product. Thank you

BUYER BEWARE!!! I purchased furniture from Ashley and was told if I purchased the home warranty, I would be able to use the value of warranty as store credit if I did not use the warranty. At the time of purchase, I was not told of any expiration date I had to use the credit. Now Ashley furniture is refusing to honor their agreement and commitment. They say its due to being old and change in ownership. This is disappointing and does not lead one to believe they are valued as a customer. From previous purchases, I was able to use the credit without incident long after the warranty expired. And to top it off, the sales manager still tried to get me to purchase the items I was going to use the credit for, this is beyond disrespectful and a slap in the face. Additionally, customer service was not able to help either when I discussed with them. This is a bait and switch and reflects badly on Ashley furniture. As I continue to purchase furniture for a house I recently purchased, I will no longer consider Ashley as an option now or for future purchases. I also would discourage anyone else from shopping at Ashley furniture. #Ashleyfurniture, #AshleyfurnitureFriscoTx Update: I attempted to resolve this issue and contacted customer service prior posting my review. I was told there was nothing could be done from their end. Now if something can be done, I welcome the opportunity to discuss further.

The Ashely store in Frisco store worst experience my order delivery date canceled two times😰

Paulo and Derrick were superb!!

Excellent customer service.

I had a great experience at Ashley Home Furniture thanks to Derrick! He was incredibly helpful in guiding me through the different sofa options and made sure I found one that fit both my style and budget. He was patient, knowledgeable, and made the whole process smooth and stress-free. If you're shopping for furniture, definitely ask for Derrick—he’ll take good care of you!

Extremely helpful and willing to work for my business.

Nick was so friendly and went above and beyond to get us what we needed.

Beau provided excellent salesmanship, professionalism and took time to address all our questions, while providing thoughtful suggestions and alternative decorating ideas! Joe, the GM, also supported efforts to offer"best pricing". Top Notch sales experience, with expert insights. Highly recommend utilizing Beau Davis for your furniture/mattress needs.

I had a great experience at Ashley Furniture, thanks in large part to Nick. From the moment I walked in, he was welcoming, knowledgeable, and patient. He took the time to understand what I was looking for and offered helpful suggestions without being pushy. Nick made the entire buying process smooth and stress-free. He answered all my questions clearly and followed up to make sure everything was delivered on time and in perfect condition. I really appreciated his professionalism and customer service. If you’re shopping at Ashley Furniture, I highly recommend asking for Nick — he truly went above and beyond.

My furniture purchase from Ashley Furniture in Frisco was a pleasant experience. The salesman, Derrick, was very helpful without being overbearing. The communication regarding delivery of the furniture was good. The delivery team was right on time, careful with the items, and quick with installation. I recommend Ashley Furniture Frisco.

Beau was helpful and had me out of the store with in about 30 mins tops. I told him what I wanted he showed me a few things I made my choice and voilà done. Thanks Beau.

We picked up a loveseat and table from the Ashley Store in Frisco, and enjoyed our experience from start to finish. Paris was friendly, delightful, and incredibly helpful throughout the purchase process. We would definitely shop here again!

HORRIBLE HORRIBLE customer service!! NICK ROBLES likes to antagonize upset customers by making smart comments, then tries to deny service when he is given the same energy back!! Don’t shop at this location, they will quote you one price then charge you more on the back end!!! Run!!!!! Don’t get scammed!!!

Swooping in on you when you enter the door. Not a comfortable tactic. Salesman was nice enough. Your prices are too high.

Also help on phone and quick service!

Bronte was fantastic. I will definitely work with her again to finish furnishing my daughter's first apartment. She was patient and professional and super knowledgeable. She wasn't just selling to us she was servicing, and there is a difference. She knows her stuff.

Decent

Excellent customer service

helpful and good value

We had a great experience purchasing a sectional with Nick. He made the process easy and helped keep us in budget.

Paris is A++++ saleswomen at the Frisco location!!!! She was informative and listened to our needs and our wants!!! I will shop with her in the near future!!!

Chris and Nick were great. Really appreciated the whole experience.

Great on-time service and professionalism!!!!

Coral and Joe gave us an amazing deal! Very happy with our visit today. They were able to help get me and my fiancé a great deal on a new bedroom set for our new home. She was so warm and inviting, and was so knowledgeable on the products. We have been going to different stores trying to get all of our new furniture in one place and and Ashley Furniture achieved that!

Bronte took great care of us and were extremely satisfied with our purchase! Plenty of showroom furniture to view and the Frisco store is super nice.

The team was very patient with us trying to decide which would best fit What we needed

Great experience!

Nice store but everything I found online is never in the store.

Ziti was amazing fast and great personality. Would recommend him to everyone. I would have to add that Jeff made sure we got everything. There was any issues he was a text away. I really do appreciate him checking until are whole order got delivered. Made us feel like family and not just a sale. Would recommend this location and him any day. We live in Lubbock and will make the drive just for him.

Great experience! Nick and his team were so helpful.

We worked with Beau Davis at the Frisco location on a sectional sofa for our kids moving to an apartment. He was so helpful and made our purchase easy! Thank you Beau!

The woman who helped us was super kind and helped us to find a GREAT DEAL and we are in and out with a new set!

Great collection at reasonable prices with attractive discounts. The agent provided exceptional explanations and made the experience smooth and informative.

Angie did a great job. Super friendly and a good deal.

I just had a truly awesome experience with Beau Davis, a superb mattress specialist, who really knows his mattresses! You might say Beau knows! If you are considering buying a new mattress, particularly a new Temperpedic mattress, look no further than Beau Davis! It’s hard to imagine anyone who is more knowledgeable and is genuinely interested in helping each customer choose just the right mattress to fit his or her individual needs! You owe it to yourself and to your significant other! Remember, Beau knows! a very satisfied customer, Don

Great service and bent over backwards to help me find the deal I wanted. Ask for Keith!

Missing parts on my order.

Overall experience is great. The sales person Tarang is exceptionally good that made our experience even better.

If I could give zero stars, I would! We bought this dining table in 2021 along with an extended warranty, thinking we were covered for the long haul. Big mistake. By year three, the color started fading noticeably, and by year four, it looked downright awful. When we tried to file a claim, we were hit with the classic bait-and-switch: the warranty doesn’t cover issues caused by poor material quality—only if the table literally breaks. Seriously? It’s frustrating that they market this warranty as peace of mind, when in reality, it’s worthless. Unless you want to be shopping for a new dining table every few years, I’d strongly suggest looking elsewhere. To make matters worse, customer service was beyond rude—defensive, dismissive, and completely unhelpful. No solutions, just attitude. We’re extremely disappointed and won’t be buying from this company again.

Great personable staff. Ease of buying.

Brontae is honestly the best person I’ve ever met in a retail environment. She’s prompt , responsive , helpful , and knowledgeable. I continue to shop at Ashely solely because of her

Tarnisha Hayter was an awesome sales rep! She greeted me as soon as I walked through the door and helped me find everything I needed! She worked with my budget and got it done! I’m finally getting my dream furniture I worked so hard to save up for! Definitely would shop with her again!

I had a great experience at Ashley’s. I went in to look at a set of tables I found online and wanted to see in person. Nick was extremely helpful in finding what I needed and following through with all of the information I would require for purchase, care, and delivery. He was able to make suggestions and answer my questions without making me feel pressured, and I left with an order for exactly what I wanted. I can’t wait for my delivery! Thanks, Nick!

Bronte listened to what I needed and was so helpful in showing me the pieces that would work for me. What I thought would be a long, drawn out search took very little time. One of the many reasons I buy my furniture at Ashley.

Paris did an amazing job! Great customer service!

It was great!! Sales guy was very helpful. Thank you so much. I will recommend Ashley furniture.

Complaint: Misleading Sales Practices and Denied Mattress Exchange at Ashley Furniture – Frisco, TX We purchased a Tempur-Pedic mattress from Ashley Furniture (Frisco, TX location) for approximately $6,700. During the purchase, we were undecided between the firm and medium models. The sales representative MARWAL assured us that we could exchange the mattress within 90 days if we were not satisfied with firm one. Based on this assurance, we proceeded with the purchase. Unfortunately, the firm mattress caused significant back pain. We waited the required 30-day adjustment period and then contacted customer service to initiate the exchange as directed by the sales rep Marwan. To our surprise, our request was denied on the grounds that we did not purchase a $130 mattress protector from Ashley during the initial purchase. At no point during the sale were we told that buying the protector from Ashley was a condition for the exchange policy. In fact, we explicitly asked the sales representative about mattress protectors and exchange policy repeatedly, and we were told that if we had one at home, we wouldn’t need one. Had we been informed that this was a mandatory purchase to secure the exchange right, we would have gladly bought it—especially considering the large investment we were making. When the store supervisor asked Marwal Garadal—the sales associate who initially assisted us—why he sold us the mattress without informing us about the protector requirement, he falsely claimed that he should have had mention it. That is simply not true. If he had, we certainly wouldn’t have hesitated to pay $130 on top of a $7,000 purchase. Now, Ashley Furniture is refusing to assist us, and we are left with a $7,000 mattress that causes us physical discomfort. This feels like a classic bait-and-switch: we were promised a 90-day exchange with no mention of protector, and now that we need to use that option, we are being stonewalled over an undisclosed requirement. We request that Ashley Furniture honor the original promise made at the point of sale and allow us to exchange the mattress as agreed. PS: While we were calmly speaking with the supervisor, another associate named Bronte Funches approached us in an extremely disrespectful manner, interrupting our conversation to say, “I’m helping my customer here, can you talk somewhere else?”—even though we were calmly speaking to the supervisor and not disturbing anyone. Her tone and behavior were highly unprofessional. Ironically, the customer she was supposedly helping came up to us after we left the store to ask what had happened and apologized on behalf of the store for the way we were treated.

Chris was very professional knowledge and friendly made it very easy and fast with the purchase excellent customer service

They made it easy to get in and out with my purchase.

Salesperson was very good. This was a phone order.

Andrew was great. Can't wait for our new furniture

Excellent sales lady and service!

Took me awhile to decide on the item I was looking for … but Mr Patel was very gracious and accommodating showing me all my options. First time visit to Ashley Furniture. I will return! Highly recommend!

Good Service!

Great service, my son is very happy with his new chair

Great service found what I needed in no time.

The process was very easy. Coral helped us from the moment we walked in the door. She was cheerful, patient and very knowledgeable. She made good suggestions for sofa options given our desires and worked with us on pricing along with the store manager, who was also very personable. It was a very good experience without the BS.

Shopping experience was wonderful thanks to Paris, she took excellent care of us.

The store interaction was great, Sales lady was very helpful...the delivery was rocky though, it was s rainy day so we expected it to be a late delivery, no problem with that, upon arriving the guys staged the items outside the truck with a possibility of another down pour (luckily it didn't) they were single chairs so ideally I thought the would bring them from truck one a t a time and at least place them inside, nevertheless they got them inside and were unaware this was a white glove delivery , after we got that understood they begin unpacking them and 5 were ✂️ cut!! Fortunately customer service is getting us 5 new ones out this week. Please don't best the guys up, I use to be a delivery guy and I'm sure they had a 14 hr day with the down pours all morning, just make this a teachable moment!!

Had a great experience at this Ashley location. Go find Beau and forget about everything else.. He was great and knowledgable. Shout out to Jo as well who figured out a way to get what I wanted at the prices I wanted… Definitely recommend..

very helpful, friendly and accommodating

Repeat customer!!! Enjoyed working with our favorite sales rep Bo….can’t wait for our delivery!!!

I have been trying to get someone out to repair a reclining sofa since mid march. I have spoken to 4 different people, even had it elevated to someone who would take care of lack of responses and have had no success in getting anyone to even contact me to set up a date to come out to repair my sofa. They don't give a crap about the customers that have already bought furniture. Their customer service is horrible. Promises promises promises!

My husband & I had a great purchase experience with Beau at Ashley furniture in Frisco, TX. Beau’s professionalism salesmanship & experience was superior. We can’t wait to receive our furniture and hope our delivery & set up., & furniture wear goes as smoothly as our sales transaction. Holly & Fred Allen, TX

Andrew was amazing !!!! He was so patient with us and very considerate of what I was looking to purchase.

Didn’t receive delivery until 10;15pm, which was unacceptable. Updates were helpful however. Delivery men did a fine job.

Tarkisha did a great job with all our selection and purchasing needs. Great job on your first day on the floor.

We came here to look at furniture and possibly buy. The workers work off commissions and you can easily tell because they literally follow you throughout the store and don’t leave you alone. Jeffrey had a nasty attitude when he came up to me for the second time bothering me about promotions when I said I’m just looking. Then he proceeds to follow us around the entire store. We got so annoyed we just left and definitely won’t be coming back ever. We’ve bought a couch before with Ashley’s and don’t remember the workers being this forceful.

My salesman was named Derrick Mason and we are glad we got him. He took the time to find out about us and our needs not push anything on us.He not only found the way to get us all the discounts that after they did i ask for an extra 5% and we will swipe the card .... and he called my bluff and now thanks again for couch. Look for him you will be happy.

Nick and the manager Derrick were excellent!!! They answered all of our questions and concerns. They worked with us and we believe we were given the best possible deal on a beautiful leather sofa and love seat.

Marwan did a great job and gave us a great deal.

One of the worst customer experiences I’ve ever had. I purchased a sofa, and the delivery took over a month and a half. During that entire time, I received no updates from the store — I had to personally go there multiple times, make phone calls, and send messages just to get any information. On top of the unreasonable delay, the customer service was disrespectful and dismissive, especially the salesperson who sold me the sofa — he would mock me every time I showed up at the store asking about the delivery. I even missed work days trying to resolve something that should have been simple. After constantly insisting, the sofa finally arrived, but it was not worth the stress and lack of professionalism. I do not recommend this store to anyone. The experience was disappointing and full of disregard.

Sure! Here’s a great review you can use for Andrew at Ashley’s Furniture: ⸻ I had an amazing experience at Ashley’s Furniture thanks to the incredible service provided by Andrew. I came in looking for a bedframe and left not only with the perfect one, but also with the confidence that I made the right choice—largely due to Andrew’s stellar support throughout the process. From the moment I walked in, Andrew was welcoming, attentive, and truly listened to what I was looking for. He was patient and knowledgeable, taking the time to explain the different options and features without ever making me feel pressured. What really stood out was how he worked with me to find something that fit both my style and my budget. His professionalism, combined with a genuine desire to help, made the entire experience smooth and enjoyable. It’s rare to find a salesperson who goes above and beyond the way Andrew did. If you’re shopping for furniture, I highly recommend asking for him—he’ll make sure you leave happy and well taken care of. Thank you, Andrew, for your outstanding service! ⸻ Want a shorter version too?

Quick and easy buying process and installation.

Absolutely Terrible Customer Service – Will Never Shop Here Again I am extremely disappointed with Ashley Furniture. We were sold a furniture warranty with the clear condition that if the warranty wasn’t used, we would receive a $200 refund. Guess what? We didn’t use the warranty. But now that it’s time to honor that promise, Ashley Furniture conveniently claims they were “bought out” and are refusing to honor the agreement. Not only is this completely unethical, but they’ve also made no attempt to resolve the issue or work with us. Just a flat-out refusal. It’s unacceptable for a company to push add-ons and guarantees at the time of sale, only to wash their hands of any responsibility when it comes time to deliver. This kind of behavior is exactly why customers lose trust. We will never be purchasing from them again, and I will make sure friends and family steer clear as well. Absolutely disgraceful experience. Buyer beware.

Angelina/Paulo make great team very smooth and easy process

Keith did a wonderful job and was not pushy. Very informative on the item we purchased.

Great! So glad to have my new couch.

Love my new bed! The installation was quick and fast and my bed looks nice in my new apartment. 10/10 Service 👌🏾

Great customer service, Great experience. Highly recommended. Thanks!

Angie was incredibly helpful and friendly! Made the process seamless and gave me a great price. $185 cheaper than what I would have spent on the same item at NFM

Chris Kramer was awesome to work with!!

Our shopping experience was excellent! We initially visited the Ashley Frisco store to purchase a dining table, but ended up buying several items. The service was outstanding—Tarang was especially helpful.

Staff was more than helpful, not pushy and very transparent when it came to information about warranty

Amazing customer service. Paris Moore greeted me straight at the door and walked me through my entire experience and got the job done so fast. I’m so happy with my experience and my new purchase. I will recommend her to all of my friends and you guys store. Thank you so much

Love this store! I've bought almost all my furniture in my house from Ashley's Huge selection and a beautiful showroom. Frank was very friendly and helpful . And the store is just fun to browse for home

I had the pleasure of working with Chris Kramer and Jeff during my recent visit to Ashley Furniture, and I cannot recommend them highly enough! From the moment I walked in, they made the entire process smooth and enjoyable. Chris really stood out with his expertise in mattresses. Within just a few minutes, he was able to help me and my partner find the perfect mattress that suited both of our needs. His deep knowledge of the different options, combined with his attention to our comfort preferences, made a potentially overwhelming decision easy. I truly appreciated his no-pressure approach and the time he took to answer all of our questions. As for Jeff, his assistance in the overall furniture selection was just as valuable. His friendly demeanor and willingness to go above and beyond to ensure we were happy with our choices made the whole experience even better. Both Chris and Jeff worked seamlessly as a team and ensured we were well taken care of from start to finish. If you're in the market for furniture or mattresses, don't hesitate to stop by and ask for them. You won’t be disappointed!

Friendly sales rep. The website thy gave me fir parts replacement does not work though.

Exceptional service and staff… they worked closely with us to get us the right price for the item we were looking for.

Our salesman, Eric, was a pleasure to work with. Was not pushy and knew the answers to all our questions and plus some. Next time I buy something I will definitely ask for him.

Paris was a very knowledgeable salesperson and helped us find exactly what we needed.

Both beds have cracks and Ashley don't want to fix it. I don't recommend this store

Cody was fantastic! He understood what I required. He was very patient and friendly. He helped me get what I had in mind.

First I want to say that Tarang Patel was absolutely amazing! He was very helpful and knowledgeable. We purchased quite a bit and he made it so easy. My wife and I will definitely continue to use Ashley furniture!

Terrible Customer Service – Extremely Disappointed with Ashley Furniture I had a horrible experience with Ashley Furniture and will never be shopping here again. I paid **$200 for a service** that they are now **refusing to honor** unless I spend **another $500** — which was *never* part of the original agreement. It feels like a complete scam. When I tried to speak to someone about it, the **manager was incredibly rude and unprofessional.** Instead of helping resolve the issue, they spoke down to me, showed no empathy, and basically told me to take it or leave it. I’ve never encountered such dismissive and arrogant behavior from a customer service representative, let alone a manager. I expected better from a national brand like Ashley, but clearly they don’t care once they have your money. Save yourself the headache — shop elsewhere.

Great working with Chris! He provided what we were looking for at a good price and quick delivery!

Great service

Wonderful sales team!

Coral was great, she was amazing and very helpful. Paola was the best manger I’ve ever worked with, he was so professional, courteous, very sincere and incredibly knowledgeable. Hands down the best experience ever

Update: our couch was delivered today with several stains all over the cushions which was so frustrating. I know it wasn’t the delivery people’s fault as the couch came wrapped in full plastic. I called the salesman, Nick and was just told to refuse the delivery and Nick offered no apology about the fact that our furniture arrived damaged. After dealing with all of these headaches and unprofessionalism, I canceled our whole order because it’s simply not worth the headache. Please avoid this store and the unprofessional salesman and managers here. It’s not worth the time!!! Nick was a great salesman and made the process of finding out couch easy! Overall our experience with the salesman was good. However, on our way out of the store after purchasing our couch, there was a group of salesman all huddled together that seemed to be laughing at us and said “bye kids have a good day!” My fiancé and I are in our mid to late 20s (not that it matters), but I felt this comment along with the laughing from the other group of salesman was unnecessary and unprofessional. It left a bad taste in our mouth when we were leaving, and I almost decided to cancel our purchase if that’s how we were going to be treated on our way out of the store. I didn’t cancel because our salesman wasn’t involved in this and it wouldn’t be fair to him, but I’m not sure I would return in the future.

Amazing experience love Ashley’s

Erick was a furniture salesman, he was very knowledgeable and helpful when selecting furniture pieces that would fit our livingroom.

Wonderful experience shopping at Ashley furniture. Paris was the best and so knowledgeable and helpful.

Paris was amazing and definitely helped us out with all of our needs!

Great service!!

It's a furniture store. We found what we wanted at a decent price. Time will tell.

If I could leave a 0 star I would. Customer service rep lied to us telling us we could fully return and fully refund the $4k mattress we bought. It has been a struggle finding the perfect mattress and we made that very clear up front. He swore up and down we could return as long as we bought the mattress protector which we did. My husband has back issues and were unsatisfied with the mattress. Management and above would not work with us on this. To make matters worse they never gave me the signed copy of the paper work that "stated we could only trade or upgrade" They never gave me a copy of this. You would think as big of a company as Ashley is that they would work with their clients. Nope.... telling all my clients, friends and family to never buy from this store!

I loved this piece of furniture and the help from the salespeople. Excellent advice. The employees speak different languages ​​and patiently show you all the varieties and sizes to choose from. I'm super happy. 🥰

Nightmare of an experience post purchase. Do not buy in store. I ordered over $6700 worth of furniture from Ashley furniture in Frisco via sales person names Beau. While experience in store was good, the post purchase experience was horrific. Our 1st order of furniture arrived incomplete. We were told to accept the order and rest of it will be send the next day. Nothing came for couple days and then 2nd shipping came through which was not even the items we ordered. After numerous attempts(10 or more)to reach the salesperson (Beau) and store, we got no response. The online regular call line goes to distribution center. They blame sales person. The delivery guys blame sales and distribution manager. Everyone plays blame game with you while you the Customer suffers. I would highly suggest ordering from a retailer that has an online portal for self help and troubleshooting. Complete waste of your precious time.

Excellent service quick and easy

It was a very great experience And they were very helpful

It was the best time I had in a long time. The sales guy was perfect. He was so sweet. Very patient and caring thank y'all so much for his service.

I always prefer to purchase furniture from Aslay due to their excellent customer service, fair terms and conditions, and high-quality products. Their commitment to maintaining standards makes them my top choice. I wish them continued success in their future endeavors. Thank you.

Paris was beyond amazing, she exemplified and provided 5 star customer service which was refreshing.

Worst experience I had. They delivered broken oversized accent chair. I paid $360 for delivery. The guys were not able to put on the sofa as well and left. I called the store right away. They don’t replace if the delivery guy leave. They put a lot of time trying to put together the sofa and unwrapped the accent chair in hurry in got me signed quickly . The technician came after a month to fix both accent chair and put together sofa but couldn’t . Pasting picture of broken furniture when cloth was removed . Now the technician is requesting to add more time as it is 5-6 hours job. He left without fixing anything. God knows how much more time will it take for the technician to come back. We have broken furniture in our living room now for more than a month. Worst customer service. Not coming back

Keith Warren was fantastic to work with and answered all of our questions immediately. We truly enjoyed working with him.

Had the best experience shopping at this location, thanks to Paris M.! She went above and beyond at showing us around for furniture that was in our price range that we mentioned to her. She did not push on items that were above the price we suggested and gave us our space to look around and think of our options. She helped answer all our questions and showed us furniture with specific features we were looking for. We did purchase something we loved and worked best for our family at a fantastic price! Definitely recommend her !

Marwan provided an excellent customer service. He gave me great recommendations and made the furniture buying a fun process.

Chris and Beau were excellent! They were knowledgeable and I am very happy with my purchase

Malachi was very helpful!

Chris Segovia helped us was great, knowledgeable, professional and listened to our needs and fulfilled them. Great quality products and prices. Our 2nd purchase at this store and we’ll continue to give them our business!

Excellent service! Found thr couch I wanted and they worked with me! Great experience, I will return!

Thank You!

Our rep and the other representatives were outstanding outgoing and over delivered

Beau is great! We first tried Nebrasksa Furniture Mart and it was a bust. Me and my husband then went to Ashley Furniture Mart because I had remembered they had nice couches I had liked when I was shopping for baby furniture a year ago. Immediately when we got there Beau offered his assistance. He helped us narrow it down to 2 choices we really like. And we ended up bying the one me and my husband agreed on. Definitely preferred the service and selection at Ashley's! Beaus got a great personality and extremely knowledgeable on furniture and helpful. I would recommend him helping in your search!

Excellent Service

We came in knew what we wanted and were in and out with a purchased dresser within 15 minutes! Lady who helped us was super friendly

I’m a very unsatisfied customer !

Update- After I lashed out here last week, a rep reached out to me and when I tell you he ensured I got my delivery. He was spot on. I appreciate the fact that my work was prioritized. Got an upgraded bed. However I wish I didn’t have to wait this long and go through all the back and forth to get my delivery. Regardless, Thanks Ashley, I got my bed and mattress delivered today I wish there was something lower than a one star. Placed an order and after 2 months no delivery was made. The delivery date always got rescheduled without prior notice. I had to be the one calling to track the status of my order. I am so annoyed and frustrated. If you need your time wasted please go ahead and buy from this store.

Aseel was my salesperson and Beau assisted in the transaction! These two are amazing at what they do! Most of us miss the old days when you could walk into a furniture store and actually work out a deal, this is still alive today and was shown during my encounter with Aseel and Beau! Aseel told us, "Don't worry about the price right now, just pick what you want"! This statement made me and my wife feel like he truly cared about what we as the customer wanted, which soon proved to be genuine. We were able to purchase a beautiful king size sleigh bed with the fancy adjustable base for our new home! The entire staff actually assisted in the end of the transaction past closing time of 9PM! Everyone was so nice, polite, and made me, my wife, and three kids feel comfortable while the transaction was being processed. I 100% recommend you all to give Ashley Furniture, more specifically, Aseel and Beau your business for your home decor needs! You won't be disappointed. Thank you Aseel and Beau!

Paris was very helpful and assisted us in selecting the perfect dining set

Great experience, great store, great sales person!!!

The salesman and finance team were superb! Professional and attentive. A true corporate asset!

Sales Person was very helpful. Enjoyed his experience and knowledge of Ashley’s Furniture.

My wife and I enjoyed our first time shopping @ Ashley’s in Frisco. Our sales specialist Chris Garza was great. He gave us our space but checked with us often to see if there were any questions we had about any furniture pieces.

I was looking for a recliner. I told my salesperson, Chris Kramer, what I was looking for. He showed me what they had and I found what I wanted. Chris was very knowledgeable about each recliner and where they were on the floor. I was not rushed and felt no pressure to make up my mind. Would definitely recommend this store.

Easiest and best time I’ve ever had in a furniture store. Pricing was great and our sales person, Chris Kramer was fantastic. Go ask for him!!!

The team provided an excellent customer experience by listening to our needs and ensuring we left with what we desired and with a smile.

Coral was great and explored all options for us

Beau and the manager Jordan were exceptional in service. Very happy with our purchase and the customer service we received from start to finish!

Great service from the salespeople at Ashley, especially Nick. Great prices and very easy to make the purchases. Really good experience.

I recently had an extremely disappointing experience with Ashley Furniture, one that has left me feeling misled and frustrated. As a long-time customer, I expected a certain level of professionalism and transparency, but my recent interaction with them has completely shattered that expectation. My ordeal began when I purchased a mattress from Ashley Furniture. During the sale, the salesperson assured me that there was a flexible return policy in place, allowing me to return the mattress if it did not meet my expectations. Taking their word for it, I proceeded with the purchase, confident that I could return the product if needed. To my dismay, after a few nights of discomfort and sleeplessness, I decided to return the mattress. That’s when the true nature of Ashley Furniture’s return policy was revealed. Contrary to what was assured at the time of purchase, I was informed that mattresses are non-returnable but can be exchanged. They do not have any mattresses that meet my needs to constitute an exchange. When I came back to the store to discuss the discrepancy, I was met with indifference and a lack of accountability. The salesperson who made the promise was suddenly unavailable, and the manager I spoke with showed no willingness to rectify the situation. They repeatedly referenced the fine print and to call the 800 provided, dismissing my concerns despite the clear misrepresentation during the sale. Calling Ashley Furniture’s 800# did not get any better. Their representative kept referring back to their policy and not accepting responsibility for what their store representative verbally said. To make matters worse their phone representative supervisor Alicia raised her voice and hung up on me. Throughout this experience, the customer service at Ashley Furniture has been woefully lacking. Not only was I MISLED and lied about an essential aspect of my purchase, but the response I received when trying to resolve the issue was dismissive and unhelpful. It was evident that they prioritize sales over customer satisfaction, and their unwillingness to address the problem has left me feeling undervalued as a customer. I am writing this review to strongly caution potential buyers about the misleading practices and poor customer service at Ashley Furniture. It is crucial to double-check the terms and policies, especially when dealing with high-value purchases. Unfortunately, based on this experience, I cannot recommend Ashley Furniture to anyone looking for a reliable and customer-oriented furniture retailer. I hope this review serves as a wake-up call for Ashley Furniture to reconsider their approach to customer relations and ensure that their sales promises align with their actual policies. 2/25/2025 UPDATE. Ashley Furniture responded to my review and asked for me to contact them in order to find resolution. It was very disappointing to hear Ashley Furniture state the same statement from our last conversation. To make matters worse, I spoke to a escalation manager and was told I will be getting a call back to find resolution to this matter. It has been 4 days and no call back. Business' are not defined by how much they sell. A company who truly cares for their customers show their character when their is something wrong. Selling is the easy part. Taking care of your valued customers is the what defines a company. Ashley Furniture is not a good company. i STRONGLY SUGGEST TO PURCHASE FURNITURE ELSE WHERE.

Doug was amazing and helped every step of the way showing us everything and really narrowing down our choices for us. He got us Chris who was absolutely amazing at his job he asked our needs and everything about us and narrowed it down to three beds. We ended up loving the first one we tried it was perfect and him as well as Doug helped us every step of the way. We can’t wait to revive our mattress!

Really trying for that sale, rushed my fiance

Paulo and Nick were exceptional. They both answered all my questions and made sure that we were pleased! Great job

Chris K was excellent to work with! Very product knowledgeable, not pushy, excellent communication skills, very friendly and explained the buying and delivery process and what to expect thoroughly!

It was a great experience, we found what we were looking for & had great service. Thank you !

Had a great buying experience. Bought a dining table set today. Cody was very helpful and knowledgeable! Hopefully the delivery will be as great of an experience.

Good selection and prices . Very helpful staff

We would like to send a special thank you to Angie. She greeted us with a smile and showed sincere interest in our needs. She listened to our concerns and she really knew her product. You have a true asset working for Ashley stores. Please make sure that you acknowledge her and tell her thank you. I personally have been in sales for over 40 years (Real Estate) and I was very impressed with Angie. We even had a few good laughs. Thank you again from a satisfied customer. I hope my sofa gives me the same feeling. Vicki & Jerry Dooling.

We recently visited the Ashley store in Frisco, TX . We were greeted by a very kind sales person who intently listened to what exactly we were looking for and what things we did not like. Doug was very courteous and helpful, directing us to various different sofa sectional groups that we might be interested in. He was very patient and didn’t appear that he was in a rush to get us to make a decision. He watched our expressions and comments and after trying a few out, he said, I think I have an idea that you might like. After explaining that we could select the pieces that would fit our your particular space, He showed us the exact perfect grouping. He also offered very good suggestions that would work well. When we left the store I felt really good about the purchase! I am so thankful that Doug was so gracious in helping us think through all aspects of our purchase. It was a very positive experience from start to finish.

Absolute trash. I bought a bed frame for $1200. The parts are damaged, instruction set is missing and screws are missing.when you call customer support no one is helping us. Never buy from this store. Edit: I tried calling the customer number a couple of times. Each time they are not helping us. I am put on hold for over 20 mins like 3 times and the call drops. I have spent over 4 hours on customer support with no help at all.

DOUG SHUMWAY He was the sales rep who assisted us. He gives us a final quote on a sectional and then offers us a free APR for 3 years. He said its the discounted price and that it was final. After doing a hard check on my account ( without my acknowledgement)his manager says se can't offer the price and increased it by $500. This was a shock. He didn't even take any approval from me to perform a hard check. Upon saying this is fraud, the sales rep agreed and apologized in person but the manager wouldn't accept it. He kept arguing that the price can't go down and sharing our SSN is same as a consent to do a hard check which is insane. The manager ANTONIO GONZALEZ was extremely rude and wouldn't accept their mistake. We walked out with nothing but a hard check on our SSN. Total disappointment and waste of time!

We went in with a plan and they executed it for us flawlessly. We were shopping on a budget and they did so much to help us stay within our means and I appreciate all the help from Angie and their store manager. Thank you guys for helping us make our new house feel like home!

Went to multiple furniture stores in the area, and ultimately ended up buying a couch from Ashley. Bronte F. was super helpful and kind - she helped me answer all my questions and made the process very easy! She was a big reason I ultimately chose my couch from Ashley at this location. Staff overall seemed really kind and helpful, would definitely return to buy furniture from here!

Beau was great. Very helpful and informative

DOUG, CHRIS AND JOSEPH WERE ALL GREAT!!! From the moment we arrived they were welcoming but not pushy. Chris knows everything about mattresses and the GM Joseph was always there to lend a hand. Great team!!

We had a pleasant experience our sales rep was wonderful thank you

The delivery men were horrible. They damaged our front door frame, which we notified Ashley customer service about immediately and still waiting for the compensation that was promised. The delivery men also left trash underneath the sofa from the packaging. They also told us the sofa we ordered came with only 3 pillows. And only when I stated that it should have been 6, they miraculously came back with 3 more pillows. Then, during delivery, we noticed there was a stain on one piece of the couch, a rip in fabric on another piece of the couch, and one section had different legs than the rest of the couch. Despite notifying the delivery men about this, we were forced to sign the receipt for delivery regardless. The sales associate told us, after the fact, that we should not have signed for it and then prompted us to call the customer service team. I have been back and forth with the customer service team to schedule a technician to come and fix the issues with our couch. Marlen was the initial customer service agent I spoke with who ordered the parts. Troyee was the second agent I spoke with after receiving the parts who “scheduled” a technician to come out on 1/28/25. On 1/28/25, no one came. We were not notified. Then I spoke with Dominique, the third customer service agent at this point, who stated that Troyee never put in the service ticket for 1/28/25 at all so that was why no one showed up. Dominique then scheduled a technician to come on 2/4/25. We received texts and emails that the technician would arrive between 1:45-4:45PM CST. Then at 6:10PM CST, we received a text stating the technician would be late. It is now 9:27PM CSTand no technician has showed up. I called the Guest care team at 9PM CST. And I sent a text, which stated the guest care team hours are 8AM-10PM CST, yet when I called and texted at 9PM CST, they are closed.

Friendly sales lady

Malachi at Ashley Store Frisco location provided exceptional service during my visit. He was knowledgeable, patient, and went above and beyond to help me find the perfect pieces for my home. I highly recommend Malachi for anyone looking for a seamless and enjoyable furniture shopping experience.

Nicolas (Nick) was so helpful and awesome person. We loved buying furniture from him. He is very knowledgeable about all the Ashley products.

Nick and Manwar were patient, worked with us on pricing and delivery

The experience was great the sofa I pick was exactly what I was looking for and reasonably priced the sales person was helpful and efficient

Jordan and Destinie were both amazing helping me to decide on a new mattress. Destinie went to find Jordan to assist me with my mattress needs when she saw no one assisting me. So glad Ashley crew will be removing my old mattress and setting up my new mattress. I had the best customer service here!

Great buying experience! Arseel was very patient and gave us great information and a great price!

Very helpful, kind and professional.

I purchased a kitchen table and chairs and two bar stools at the Frisco location. I paid a $130 delivery charge and an $80 white glove charge for assembly by the delivery man of bar stools at my home. Upon delivery, the stools were already assembled. I feel this is an unfair double charge. If I purchased a three piece sectional, would I have to pay to have it delivered and assembled?

I went to Ashley to check out their furniture because all other furniture stores were already closed. I appreciated that they stayed open until 9pm. I had a great experience from start to finish. I was promptly greeted upon arrival. After telling the salesman what i was looking for, he took me to each section and provided recommendations. I really appreciate that i was given some space and time to look on my own when trying to make my selection. When I finalized the pieces i wanted, the write up of the order and final arrangements went very smoothly. A huge thank you to the team that stayed past closing time to get me checked out. I had an excellent 5-star experience at Ashley’s in Frisco, TX. Thank you

Chris was very professional and made sure he answered all our questions! Looking forward to our delivery when we have our current entertainment center donated.

Beau from Ashley Frisco store was super helpful helping my fiancé and I purchase a bed! Would definitely recommend!!!

Came to Ashley's to look for new bedroom furniture. Our sales person Destinie, went above and beyond to help us pick the perfect addition to our home. She was friendly and knowledgeable! Highly recommend Destinie and Ashley's Frisco!

Great customer service, I was in and out and was approved for an overly amount of credit with Acima!!

Found what we needed and the salesman was helpful without being pushy or annoying

I worked with Paris Moore and she was a pleasure to work with. She took time to explain the different mattresses and help with some other furniture. Really nice not to get ambushed by a used car salesman like other places. The manager also stopped by and assisted and all around it was a good experience. Plus they had it in stock and is being delivered. Much better experience than the Plano store on Central Expressway.

The store has great selection. The sales rep was knowledgeable and helpful

Great service and quality products! I love the desk and bookcase I purchased for my office.

best service ever after I’m in Texas

Expensive but nice

Walking in to browse options for a reno guest room and was politely greeted by Bronte. She was very helpful and immediately understood our vision and showed us a few options. We did the purchase and in a week we are expecting our delivery. Great customer service experience in a time that is rare to find. Thank you Bronte

Nice people, very helpful and friendly. Good customer service. Overall great experience.

Blake helped us find the right recliner we needed for our movie room. We found one with heated seat and back massager, it’s awesome. We couldn’t be happier. Can’t wait to get it delivered so we can try out for good measure. Thank you for helping us.

Excellent customer service and prices

Paris was so pleasant to work with. She answered all my questions, was very knowledgeable and so helpful.

Very professional and was not pressured into buying.

Mawan and angie were fantastic! So friendly and helpful! So happy with my purchase

Sales team not transparent about availability of products and delivery dates. My order will be two weeks late.

Friendly and efficient service. Thanks Christopher and Beau!

Jeff ziti was very pleasant to work with.

If I could give -stars I would. Over all the process is a joke. The delivery was almost 10 hours late. There is no communication from the call center to the warehouse to the driver. I don't know where they get these drivers these deliveries guys clearly they do not know how to use a GPS or understand they have to take the old mattress. The management in the warehouse absolute redundant on how any management is done. Their way of apologizing is asking if they can pick up a we soaked mattress that was left outside to be picked up a week later. Once a pickup schedule was rescheduled for them to finish doing their job I informed them to not call me do not bother me do not text me and what did they do call and text me all day non-stop. To sum up my experience. Ashley furniture product = good Customer service = horrible Distribution center = no management Drivers/delivery = insanity idiotic and clueless of their job Would I buy from Ashley furniture in the future = NO Would I recommend Ashley furniture = NO Am I satisfied with my purchase = YES Was it an easy delivery that is not stressful = NO

We were in and out with a friendly staff member; Jeff Ziti. He even helped with the door as my mom uses a walker. We will have her new dresser in 4 days; we have just moved here and have nowhere to unpack some clothing. Wonderful experience and a beautiful addition to our home to look foreword too. 9/19/25 we went back to Ashley Furniture to get the matching headboard for Mom’s bedroom. This time we were waited on by Lemlem and she helped us with the door coming and going. She was training and we got Christian as her backup. Everything went well and all questions answered. Everyone was very friendly.

Buyer Beware. Awful company. Bought protection plan. Problems with both sofas we bought with normal use. Denied by protection plan because "structural damage". Was told that unused protection plan could be used as in-store credit. But tried to receive credit after expiration and told that they changed their system and credit now only works for purchases over $500 (this was not mentioned when purchased the plan or in the plan documentation at time of sale). Support keeps sending in different directions (e.g., 'we only cover first year, so now you need to contact X company and file a claim for credit). Wasted a lot of time. Still waiting for Ashley to address. Frankly, anything I could get with the credit would be cheap junk anyway.

Nice experience great service 💯

Ashley Furniture has been our go to furniture store ever since we moved to Frisco in 2004. Great quality furniture along with friendly staff equals a great experience. Thanks Destiny for your help on our latest purchase!

Stay away from this shop, not only bad quality but terrible policies and customer service. I give One start because there is not possibility to rate it lower They deliver late and with incomplete pieces, take longer to send some more parts but not completed, there is no policy for return and for all the troubles we have been tricked and lied

The Gines Family experience with Ashley Furniture Store in Frisco Texas was awesome, very helpful, very friendly and very professional. Thank you all very much. The Gines Family

Sales associate Chris G. Was very helpful.

No communication l go pick up l road away about 1 hour at 2:00pm when arrive is closed haven’t good communication

Poor delivery service and poor communication. Prices always shifting to meet up with their competitors NFM. Their delivery service is trash.

Chris was very knowledgeable and easy to work with.

I would like to start by saying that the team who helped purchase the bed were fantastic! They showed us many options and stayed with us until we found the right one. They made purchasing the bed easy, the store was clean and professional. My number one issue is with everything that happens after purchase. We scheduled the delivery to be on a day that you would be home, the on the delivery day itself we noticed that the marker indicating where the delivery spot was. Was that correct? It took us hours to get a hold of a person to make sure that the delivery address would be changed. The delivery address was not changed. The scheduled time for delivery was supposed to be there by 3:00 p.m. they did not arrive until 10:00 p.m. After they had finally delivered the mattress, they did not take the mattress the old mattress with them which causes an issue in my living room.

Our experience here was satisfactory! My husband and I just moved to Texas and after going to 3 different furniture stores and feeling defeated…We walked into Ashley furniture and was greeted by a nice gentlemen on the floor named Nick. He was able to find us everything we were looking for from a beautiful couch, bed frame and mattress! We were unsure what kind of mattress we needed so Chris the Tempur-pedic specialist was able point us in the right direction. He was very knowledgeable and broke down everything we needed to know when it comes to getting a great mattress! All in all Ashley furniture gave us a great experience!

Blake was amazing! So kind a patient throughout the whole process, also very knowledgeable and answered all of our questions. Ask for Blake!

Nick and Jordan are really nice guys! They were careful -

Amazing service. Thank you Marwan!!!

Paris was absolutely amazing. She made the entire process seem less. Paris was able to answer all of my questions and also made me feel comfortable with my decision.

I came into the store with a particular sofa in mind, although they did not have it in the store I was able to purchase it online in store. The sales associate and manager worked with me on the purchase price. I will be returning for future purchases.

Horrible!! The salesman will lie to you just to make a sale happen. I was promised the delivery next week … Three months later still no delivery …After constant inquiries delivery was scheduled for December 28th . One day before received the phone call that the order was pushed on back order for January 28th ! And suppose it’s a domestic made furniture! At least they would have a decency to tell you the truth about the delivery date before I would decide to buy it.

Good assortment. Like the variety.

Delivery persons were great!

One of the worst delivery scheduling i have ever dealt with. They missed my delivery window by 4hrs tried to deliver at 10pm. Lost my sofa now its on backorder for over a month.

If you’re looking for furniture of any kind, go see Destinie in Frisco! Buying furniture has never been so much fun! Staff is very friendly and helpful!

Beware don’t buy from Ashley. I bought a product online, thinking that it was sold through Ashley, come to find out after receiving the product and not wanting it anymore, I tried to return it and spoke to the customer service line online and they told me that I was not able to return in store. I asked them why is that, they respond Because online purchases cannot be returned within the store. You have to ship it back to us or have a return label. I didn’t understand why I couldn’t return it in person and I found out that they sell products online through third-party vendors. They’re not actually actually sold and manufactured products and this has been the most frustrating experience I’ve ever had. I will never trust or buy products from Ashlee furniture in store or online ever again and I hope This helps someone else who doesn’t know before buying a product.

If you’re looking for furniture, go see Destinie at Ashley in Frisco! I’ve never had so much fun shopping for furniture. Staff is super friendly! They worked with us to get the best deal and find all the perfect pieces.

We ordered a bedroom set costing $3400.00 for our son's new apartment. The salesman was great, delivery was on time. BUT, the bed was missing the slats for the bedframe in the box of hardware for supporting the mattress. That was Monday. So the bed can't be used. Customer service had slats delivered the next day(wrong Slats). Today is Friday and my son is sleeping on a air mattress. Every day customer service tells us someone will contact us by a certain time (we have to call them, ticket number for reference is a waste of time) Watch out! If everything is not to your liking DO NOT AGREE TO HAVE THEM SEND OUT MISSING PART THE NEXT DAY. DO NOT SIGN. I will be contacting Amex to dispute and get a resolution from their end. The unusable bed looks good, If it wasn't for in store service I would say they are a zero rating. Solving issues is NOT their forte!

Nicholas & Sounh was great help!! Highly recommend

Would give a 0 star if i could ! Sent a incomplete couch

I don’t even know from where to start about the dining set we purchased. We had the worst ever experience with the purchase we did in the Ashley furniture.This is just hopeless. I have received replacement of the table top which was damaged and complained about it countless times.None of them from Ashley team are bothered to neither call nor fix the issue even after I tried calling them many times.The funniest part about the table top is even the 4th time replaced got the scratch on it.least bothered about the cust satisfaction and the service they provide . But definitely close to a month I had constantly talking to the customer service to fix the issue.. After spending so much money on it this is what I’m getting from ASHLEY FURNITURE. Even MY PLANS FOR THANKSGIVING has JUST RUINED as your team hasn’t provided me proper support at the right time. I am writing to express my deep frustration with the ongoing issue related to my recent dining table purchase from Ashley Furniture. Despite having raised multiple complaints, the issue remains unresolved, and I have not received any follow-up on the promise of getting with brand new product. I am a new mom and, as you can imagine, my time and patience are extremely limited at this moment. However, I have spent a significant amount of money on this purchase, and I expected a much higher level of service and accountability from your company. Instead, I have been left without a functional dining table. This situation is caused unnecessary stress and inconvenience and it is unacceptable. No one is bothered in considering the feedback.As I’m in hopeless and frustrated with follow up on getting the brand new dining table the least thing I can do here is to write a review so no other customers suffer like me by purchasing in Ashley

Not a great experience I wouldn’t recommend Ashley’s. The quality isn’t great, especially for how expensive it is. It even took them four weeks just to send me a pillow, which felt ridiculous. Even though they called me from customer service and told me it’s ready. I went there 2 times and of course it wasn’t ready. To make things worse, they ended up charging me more than what I was told, and when I tried to get it sorted, the manager, Nick, was rude and unhelpful. It just felt like they didn’t care at all. Honestly, I’d say save yourself the hassle and shop somewhere else.

Great customer service and follow through!

Our delivery driver Edwin and his crew was very nice. They called when they were five minutes out and also when they arrived. Everything was brought up completely wrapped in blankets so no damage was done or could be done and they installed everything exactly where we wanted it and everything looked great.

Good service

Destiny was incredible! She was so knowledgeable about the various details and differences between mattresses. She was very patient as we tried out so many different ones. All the while be very conscientious about my comfort, as I was 2 weeks post surgery and on a knee scooter. While processing our order she set me up in a recliner so i could get my foot up. We have always had good experiences at Ashley, but this was a whole new level of exceptional customer service.

Took 5 iterations to make payment online. Delivery crew damaged the floor and walls. Salesman didn't tell us there was a 'no return' policy.

Malachi was very pleasant and patient. He helped us through the whole process. Very pleasant interaction. Great job Malachi!

BEWARE - Absolutely no customer service and complete disregard for their customers! I purchased a bedroom set with a marble top from their clearance section. I willingly accepted the wear and tear visible in the store. My wife, my adult children, and I thoroughly inspected the marble in-store, and it was completely intact. However, when it was delivered, a closer inspection revealed the marble was cracked. Within just 15 minutes of delivery, I contacted the company, provided clear pictures of the damage, and explained the situation. Their response? They gave me the runaround and said, “It was sold as is, so we cannot do anything.” This is unacceptable! My response to them was simple: “Sure, it was sold as is, but you damaged it during delivery—so now what?” And yet, here I am, still without a resolution. I paid over $2,500 for this set. I could have bought a brand-new one elsewhere, but we chose this because we loved the color and trusted what we thought was the quality. This company’s unwillingness to take responsibility is beyond disappointing. Do not make the same mistake I did. If they can’t stand behind their products or their delivery service, they don’t deserve your business. BEWARE BEWARE I see that Ashley responded and asked me to call or text the 866 number and I did, that number does not accept text, so what is the deal. I will try to call tomorrow morning and see. By the way I did visit to store where I bought the set and both the manager and the salesperson confirmed that the set did not have the cracks when it left the store so obviously it was the delivery that caused them I am sure that the set was loaded without padding and the bumps. Update: 12/15/2024 Very disappointed with Ashley, they kept pushing me around from one to another and between the store and online. My receipt does not state that the sale is as is. Yet they keep pushing me away. The quality of the furniture is a big question and the delivery even more. I think I will have to take legal action like one of you suggested

AWESOME experience! The young man helping us (Erick) was absolutely wonderful. He really worked hard to get me exactly what worked with my price range and what I was looking for. There's was another gentleman whom was also helping and he was absolutely adorable! He made our visit fun, and gave us lots of knowledge at the same time. Always remember... GRAVITY!! 🤣 When in need of any furniture again I will be returning to this store! Thanks so very much!

great job

My dining furniture buying experience was too notch! Destiny Robinson was an amazing help! Ask for her! 😉 She knows her stuff

I shopped around different stores and finally got in Ashley. They did a price match and able to get all items in same store. Negative: They charge for shipping. Which can be waived when compared with other stores. Salesperson needs to show more patience and respect towards customers and to answer their questions.

Beau was super helpful in getting us a mattress and a new table for our new house he spent the time to make sure we picked out the right one for both our needs and was able to keep us within our expected price range

Frank was excellent. Very helpful and knowledgeable. Helped us make the right decision on a living room set.

Amazing experience. Jeff was great, he help me find the perfect couch

Destinie really helped us decide on the sofa, loveseat and ottoman we were looking for. Nice and informative people work at this Ashley store.

Really good selection of furniture under one roof! I am writing this review for Aseel who worked with like family and got the best deal for me and my new home. I highly recommend you get with him let him worry about the price so you can focus on what you need! Thank you Aseel and Ashley’s furniture!

Worst store i have ever seen in my life. Sales rep gave me a price to bait me to buy it. Once i committed he made us wait for 2 hours going back and forth. Finally the price he gave me was very different. Full of sales people working for commission. Never going back :(

Salesperson Doug was a great communicator and took extra sure that all of my questions were answered. If he wasn’t sure he asked someone else to make sure I had the right info

Shad was great-not pushy or “sales” driven.

Great customer service, great price and fast process

I so appreciated the great assistance from sales person Brontë Funches as I searched the right sofa for my home. She answered all my questions on each sofa I considered until I narrowed it down to the right one to fit my needs. Great showroom and selection to choose from.

Service is great.Staff is always there to help and assist.

The staff members we saw were friendly and helpful and the store has a lot of nice furniture options.

Nick was very patient with us and answered all of our questions.