Ashley Store | Frisco, TX 75034

This was a great experience. We were looking at the Ashley Navi sleeper sofa, and the Ashley Frisco store was able to meet and even beat the price that other stores were selling it for. Our salesman Doug was great, very knowledgeable and spent a long time with us comparing sofas. Couldn’t have asked for better. Our delivery guys were great too, they got it up the stairs and set up perfectly with no damage to sofa or house. And we love the Navi sofa, it exceeded our expectations.

Stacie was the kindest saleswoman I have ever encountered. She was patient and thorough. She is an exceptional employee and wonderful person. We had a wonderful experience.

Writing a new review that is 1 star (previously was 2 star). In summary: awful customer service with a bunch of lying sales people including the store manager. You are better off shopping at rooms to go, stash, or Nebraska furniture mart nearby. Don't fall for the warranty. It's a scam. Context: was sold a 5 year warranty on a couch 5 years ago. The sales person names Bob Babu (Indian fella) told me "if you don't use the warranty you get the value of it back as in store credit" that's it. No other asterisks or special conditions. Fast forward to last year, my original review, I was told you can't forfeit the remainder warranty to use the credit early. Now fast forward to present day, I try to use my credit as I followed their previous "new rule" I didn't know about. After 3 weeks of back and forth with their customer service I finally get a message that my credit has been applied to my purchase. I go into the store and get told about yet another NEW rule that I have to spend at least $500 to use the store credit. WHAT!? I feel as if the scammers at the store, manager included, keep moving the finish line further. I called customer service again and they said "we did research into the warranty and there's nothing about needing to spend $500 to use the store credit" so apparantly the store manager completely LIED about that and is trying to scam me out of my money. Now I have submitted. A new ticket with this new knowledge from their corporate customer service. If they don't honor it they will lose me as a customer for life. I already have visited Nebraska furniture and Stash more since my last visit with Ashley a year ago, but this will be the final straw. And I won't be able to recommend Ashley furniture to any friends or family. Because every time I have interacted with them or their sales people I've been lied to. Every time.

I was allowed to walk around and look on my own which was good. As I was ready I found a salesman. This young man was very attentive to my needs. He patiently let me drive my needs. Once he found out what I REALLY WANTED AND NEEDED, he worked with me to get the best deal I could get and still get the delivery. Thank you for all you did to make this possible.

Destiny was awesome!

Destiny was great answering our questions but not pressuring us. Unfortunately we have to wait a few weeks for our purchase to become available.

Great experience. Easy process, love that I was given enough space to look and walk around. Great service.