Ashley Store Frisco, TX

Beau was super helpful in getting us a mattress and a new table for our new house he spent the time to make sure we picked out the right one for both our needs and was able to keep us within our expected price range

Frank was excellent. Very helpful and knowledgeable. Helped us make the right decision on a living room set.

Amazing experience. Jeff was great, he help me find the perfect couch

Destinie really helped us decide on the sofa, loveseat and ottoman we were looking for. Nice and informative people work at this Ashley store.

Really good selection of furniture under one roof! I am writing this review for Aseel who worked with like family and got the best deal for me and my new home. I highly recommend you get with him let him worry about the price so you can focus on what you need! Thank you Aseel and Ashley’s furniture!

Worst store i have ever seen in my life. Sales rep gave me a price to bait me to buy it. Once i committed he made us wait for 2 hours going back and forth. Finally the price he gave me was very different. Full of sales people working for commission. Never going back :(

Salesperson Doug was a great communicator and took extra sure that all of my questions were answered. If he wasn’t sure he asked someone else to make sure I had the right info

Shad was great-not pushy or “sales” driven.

Great customer service, great price and fast process

I so appreciated the great assistance from sales person Brontë Funches as I searched the right sofa for my home. She answered all my questions on each sofa I considered until I narrowed it down to the right one to fit my needs. Great showroom and selection to choose from.

Service is great.Staff is always there to help and assist.

The staff members we saw were friendly and helpful and the store has a lot of nice furniture options.

Nick was very patient with us and answered all of our questions.

Paris was the most help!! She was so friendly and knowledgeable, I found just what I needed. The Frisco location was really nice!

Great experience, Chris is the man, he was so helpful and very patient, he helped me with everything and answered all my questions. Love the store and if when you go look for Chris, he’s the best.

Worst customer experience. Sales persons are rude and not customer friendly.

Paris was amazing! She went above and beyond to help us find the perfect match living room set. We didn’t feel pressured, rushed, or annoyed. Thank you for making couch buying….relaxing. We can’t wait to get it.

Doug was awesome! He was very patient and made sure we got exactly what we wanted😃

Christopher Garza was too good in explaining everything. Ashley have best furniture.

Helpful, friendly employees. Good experience. Thank you.

Excellent furniture at very reasonable prices. Bronte was an wonderful sales person

Paris was wonderful! Super helpful and accommodating. Very nice experience.

They will price match

Great experience! Jordan was helpful and so informative l! Thank you so much!

The sales rep that helped was awesome. She didn’t waste time with useless jibber-jabber, and she offered an array of products when certain things didn’t quite match our taste or financial appeal. They had some really great deals, even for this economy, and also offer some sensible coverage plans for those with fur babies or real babies.

Staff was extremely helpful. They did not rush me, but helped me complete my purchase with ease

Great team!

The associates were very helpful. They could see we were trying to figure out measurements for a sectional and assisted with our assessment. Also very knowledgeable about the products and helped us select the best sofa for our living room.

Accessories always seem to be discounted! Paris is my usual rep and she is the best. Paris knows this store from corner to corner and is always willing to help.

Where to begin. We recently purchased furniture at Ashley's in Frisco. We purchased a king bed, 2 nightstands, and a dresser. We were told that the bed was available and the rest was on backorder. We decided to go ahead and purchase, because we were really looking for the bed to come the soonest. I called the next day to confirm what I was told was accurate, with the bed coming soon. I was told I would be getting it in a few days and how to confirm the delivery. The day I was told it was going to be delivered comes, no text to confirm. I call and speak to someone and they said it won't come until December. Had I known, that no furniture was coming, I would of purchased something else. Susie in Frisco worked some magic, and I'm told that we would be getting the king bed and dresser on 11/2. We were super excited. I recieved emails and text about delivery times and windows. I take the day off to accept the delivery. Guess what, no delivery. We wasted the whole day waiting for the furniture. We got rid of furniture so the new furniture could fit in the room. We are being told now that it's not coming until the end of December. We have be lied to many times throughout this process. Our first time experience with Ashley's and it will be our last. BEWARE OF WHAT THEY TELL YOU. THEY WILL KEEP YOUR MONEY AND KEEP YOU WAITING!!! Do better, at least don't lie to people, be honest with them, and let them make the decision based on the facts.

Gross and tacky. No wonder no one I know shops from here

What a horrible place. They will sale items to you that’s not in stock. And you will wait for months to get the item. I bought a dining table set in May 2024 and after 12 phone calls, and reschedule from them due to unavailability finally the item got delivered in stages. Chairs first and then after 3 weeks the table came. (In October 2024). The table could not be opened to put the extended leaf by the delivery guys so best options was given to accept the table and open the service request. The service was created for the technician to arrive on Nov 1st 2024. (No show and no calls or communication) No calls or confirmation from service department which is worse than sales. Seems like they decided to reschedule as and technician will be available on Dec 7th 2024. Since we accepted the item, we can not refund or replace it … Stay out from this place. What a horrible experience. It should be 0 Star..

Easy to get in & out! Got exactly what we wanted.

They are the used car lot of furniture stores. NFM has many of the same items at much lower prices.

The people at the warehouse were rude and ignorant. Not to mention they ordered the wrong headboard for my bed in the first place. I will never buy anything from Ashley again or any other store affiliated with them. Oh and customer service is a total joke. It took 10 minutes every time I tried to speak with a person to get a human on the phone and the number for the warehouse is not a working number. Ashley Furniture ia a total trash company in my opinion.

Everyone was very friendly and helpful.

The store representative was very kind and helpful with our request. I’m happy with the experience we had at Ashley Furniture.:)

Friendly and helpful staff. Greeted me at the door and gave me prompt / professional service. Answered all my questions…will be back for all my furniture needs

Great staff! Great management! Remember that they will price match. Check out Luna Furniture’s prices online. They are about half the price and Ashley’s will match them every time.

SCAMMERS - WHAT A DISAPPOINTMENT!! Absolutely do not buy from Ashley Furniture. Spend the extra money and time going to NFM, pottery barn or other furniture stores. From the moment I walked into the store, I was greeted and helped. Good communication and sales to get the sale secured. After that, our experience has been nothing but a headache. We were second guessing our selections so went back into the store to preview them again, the sales guy said our sales girl should be in constant contact with us through the process (she was not). We ended up keeping what we decided because we were told we could refuse delivery and that would cancel the items. We finally got everything but a few pieces scheduled for delivery. The delivery text messages and calls are the most annoying and too many. During the delivery the delivery guys seemed okay, until we started second guessing pieces and a few didn’t fit. So we asked them to take them out and we’d refuse them (return and get a refund). The delivery drivers then started to ask for a tip… we help you, you help us kind of attitude for taking the furniture back that didn’t fit. Very uneasy about this exchange and unprofessional. Along with a bit of attitude that things weren’t working out. They told us we had 72 hours to think on furniture that we weren’t 100% on to return. As well as anything damaged, we should keep it. And then someone would reach out to come fix it and if not fixable they’d replace. They also signed for me at end of delivery. No one from Ashely’s reached out that day like they said someone would. My husband then went the next morning to talk with someone where we purchased everything to get the furniture we needed replaced, replaced and the furniture we were second guessing (but felt pressure to keep from the delivery drivers because of their frustration) to return. He was able to get a manger to approve a refund and someone was to contact us to schedule pick up of the items. 2 days go by, nothing from Ashley’s. I text my sales girl, she then proceeds to tell me it was approved for exchange, not return, of greater or equal value. Which is not the case. I still go in to pick out new items. Which I am still not 100% happy with. I feel like I am being forced and scammed into keeping my money with Ashley’s for the “sale.” It’s now been a week since I’ve been in and there has been 0 communication from Ashley’s on our refund or exchange. What I am getting is calls to schedule delivery of the items we refused on delivery because they didn’t fit in our home. So again, scamming me with items that we refused and were told we’d get a refund for. But no return was processed by the delivery drivers. I finally got someone on the phone to cancel those items so I didn’t receive calls to get them re-delivered. We are STILL WAITING to hear from the escalation department on the decisions about our order. I’m like what decisions? A return was accepted by the store manager? We were told someone would contact us to pick up the items and we’d get a refund. Then told something different by each person we’ve talked to. Now 2 weeks later from our original delivery we’re sitting here waiting to get these items returned we aren’t happy with/that aren’t fitting in our home. No decision. Not able to use our furniture in fear we would damage it. We are feeling very scammed out of our money. Scammed by their process. Scammed by their customer service. There are 0 phone numbers to call to actually get someone on the phone who can help. I’d appreciate a call from escalation department and get this handled in the next 24 hours. I am tired of Ashley’s having my money for product I am not happy about.

Great experience. Chris was very helpful. Not pushy! Found a sofa and ottoman I liked have to already going to three other places. Great sale this weekend.

Great store with even better deal!s! Really appreciate everyone’s effort and top notch customer service! Thank you!!

Paris was amazing! I told her what I wanted and she led me to several options. I left with beautiful living room and dining room furniture. Thank you so much!

I love to shop at Ashley people are the best at the store good prices and quality

Very helpful and knowledgeable and personable as well , it was a great and smooth transaction from start to finish

The young man that that served me was professional, polite and knowledgeable about store furniture. I will seek his assistance when I shop at this store. He is a Gem!!!

Excellent service, gave us several options in what we looking for. No pressure

My furniture buying experience with Ashley in Frisco has been nothing but wonderful. From the in store shopping to delivery, the sales team to delivery guys, they’re professional, helpful and worked hard to get me great deals! The furniture was delivered with care and kindness. Thanks Gregory for an excellent purchasing experience.

I bought an expensive all wood bedroom set from Ashley and every item purchased has had an issue. First, my delivery was scheduled to deliver the bedroom set all together but delivery showed up without my bed. Then I had to call to find out why I didn’t get my bed only to have the automated system tell me that all items had been delivered. After much time on hold I was told that the bed was on hold for some reason unknown to the representative. I was promised a return call with further information but that never happened. I contacted the salesman who provided me his card the evening I made the purchase and stated that I could call him anytime but he did not return my calls and only texted me after I called several times claiming to be in a meeting and stated he would “call me back asap”. That also never happened. I had to call back several times to get my bed rescheduled for delivery. I never got an explanation as to why it was put on hold when I already paid for it. My dresser has a middle cabinet door that doesn’t close. My nightstand was previously damaged and repaired very sloppily so the repair was noticeable upon inspection. My footboard to my bed that I spent 2 days at home waiting for delivery since it did not come when expected also has damage where the footboard is cracked by either those who delivered it or prior to. I had to contact Ashley every time a piece was delivered. 3 out of 4 items delivered was either damaged or poorly assembled do not properly working. I was offered nothing for these numerous inconveniences. My nightstand was swapped but that cost me another day off waiting for another delivery. My bed was Putin as a warranty repair when it should not have been delivered damaged and should require a repair. I did not receive a discount for purchasing clearance or defective items. I expect the furniture to be delivered in new and working g condition. Is that too much to ask for when you’ve spent thousands on a bedroom set label “hold tag” supposedly the best Ashley has to offer! Apparently, it’s too much to ask Ashley Store for…. Don’t expect the best from Ashley in service or product because apparently they just “can’t deliver!”

Good customer service, explanation of all options, and follow up leading to completion of sale by Karen at the store.

Worst service in store by sales team. They are lazy to explain details or provide pricing details.

Worst experience I have ever had at any business! Purchased $5000 worth of living room furniture, a tv stand, a sectional and a (matching) ottoman. We saw everything in store except for the ottoman which was not on the showroom. We told the salesman (Shad) that we wanted to order that without seeing it because he told us it was a MATCHING ottoman. Let’s just say it is not. My couch is grey and the ottoman is green. Not only that but it is cover in glue marks from where it had tape all over it. It is actual trash and it cost $370. After numerous calls and emails I’m told now I have to make a warranty claim to correct it. So I did that and was then told that it was sold As-is so they will not repair, replace or clean it. Nowhere on it does it say as-is or on any of my paperwork. If I can I just want to save anyone else from going through this nightmare I have experienced. Please, please go elsewhere!! I will never shop at an Ashley’s again and will shout it from the rooftops!! They are liars and thieves.

Mattress sales guy Beau and the regional manager lied through their teeth. Regional manager has huge ego issues and will make you feel like he’s doing you a favor by letting you spend your money there. Store manager refused to even talk to us to resolve the issue and just gave us 800 customer service number to call. Don’t waste your money on this store. They are masters of bait and switch. The mattress base we ordered was not what we received. Customer service will tell you to talk to the store manager and store manager will tell you to talk to customer service. They’ll keep giving you run arounds until you just give up. I wish I could just give zero stars because they don’t deserve even a single star.

Product was scheduled to be delivered and came hours late after business hours (after 8 pm). It also came missing whole sections of the couch. I called before delivery asking for a manager and was assured I would get called back. That never occurred. They also said the delivery was handled by other groups so couldn’t provide details on delivery timing. I won’t be buying furniture from Ashley. Our time is valuable and after spending 3k on a large sectional they should realize taking 8 hours waiting for a delivery to not occur (after paying extra) is unacceptable. Then throw in an incomplete order means a second day of waiting. It should have been 5 pieces and we got 3. Update: the number they give you is a virtual response person and they bounce you back and forth between the store and the remote workers. Neither take responsibility and claim the store is a very busy location so the managers may or may not call back. Numerous calls and they do not care that extensive time was spent waiting and more will now be needed for the remaining pieces. Customer service will leave you frustrated so would avoid Ashley. No concessions were made to make this right. They won’t even escalate to virtual supervisors.

The wife and I went into the Frisco location looking for a dining room set and buffet. We were approached at the door by Tahar Migal. He showed us several sets and we decided on one and purchased it. Tahar was very professional and his knowledge was over the top. We were very pleased and also bought some accessories that we didn't plan on buying. We was very pleased with Tahar. He is definitely an asset to Ashley's. I wouldn't hesitate to buy again from Tahar. Great job Tahar.

More salesman than a car lot

I wish I could give this place zero stars!!!!!! The absolute worst purchasing experience of my life!!!! PLEASE SAVE YOURSELF AND YOUR TIME AND PURCHASE FURNITURE LITERALLY ANYWHERE ELSE. Waited all day for a delivery, got told they wouldn’t be able to deliver, when they finally arrived at 10PM they showed up with broken, scratched up, and stained furniture. Customer service is a nightmare and I am STILL trying to get my money returned. RUNNNN AWAY

Terrible Experience – DO NOT BUY FROM ASHLEY! I had the absolute worst experience ordering a bed frame from Ashley Furniture. After FOUR failed delivery attempts over a span of 1.5 months, I was consistently sent damaged and defective items. Every single time, the bed frame arrived partially assembled, covered in dents, scratches, glue, and paste marks. The quality control is non-existent. Despite numerous hours spent on the phone with their customer service team, trying to resolve the issue and begging for a product in acceptable condition, they repeatedly failed to deliver. There was no sense of urgency, accountability, or care for customer satisfaction. In the end, I had no choice but to cancel the order and, incredibly, received no support or compensation for all the time and frustration they caused. Ashley Furniture might be one of the largest furniture manufacturers in the U.S., but they are #1 in being the absolute worst at delivering quality and service. Save yourself the stress and frustration – look elsewhere for your furniture needs.

Horrible service after we left. Would not recommend the Frisco Tx location at all.

My wife and I moved into a new place and began furnishing our new home, and came to Ashley for our new mattress. We had a salesman tell us we’d get next day delivery otherwise it’d be 3 days out. Ashley continued to tell us it was going to be delivered with scheduled times, and would just no show. I had to call the store multiple times to get any answers and they never had any. After 3-4 alleged scheduled deliveries over a 2+ week period, we finally requested a refund because we didn’t believe they intended to deliver it anymore, and no one had any answers. Bought the exact same mattress from Rooms to Go and had it delivered within 48 hours. I will never trust a word that comes from anyone at this company because they are either liars or incompetent. Nebraska was great, rooms to go was great, even the local consignment store was great to deal with. Take your money to one of those if you want your furniture on time and to work with honest companies! Still no refund from Ashley after 2 MORE weeks of alleged approval on the refund request, so may need to file a chargeback. Happy to chat with anyone at Ashley who might want to make this right.

Courteous delivery team, waited patiently till our queries are addressed !

Very nice treatment

I went to Ashley furniture location in Frisco and so glad I did, firstly - this is not the first time I have shopped for furniture at this store - I have a leather recliner set that is gorgeous and durable, and a beautiful round, dark wood dining set on a pedestal with solid wood detail on the chairs, they are all eye catching staples in my home and the quality is my favorite part- got this furniture years ago and it still looks new. So fast forward to last night , I got help from Chris Kramer , this guy was amazing and extremely helpful to me! Not only was he a sharp professional - he did not pressure me, was honest, knowledgeable and fun to talk to! He gave me incredible, sincerity and aided in my tough decision for the best dinette set option for my Air BNB. Not only that- he knows his products and gave many “dos and don'ts” that really helped me. You don’t always find someone with his type of customer service who listens to the customer and cares, and is solution oriented at the same time (not pushy). I will be a customer of Ashley Furniture for life because of him!!!

I do not recommend! Purchase from anywhere but here! I am not one to write a negative review but I feel like I am at the end of my rope and want future purchasers to be aware of false advertising and bad company practices. I ordered a bedroom set with mattress and box springs, almost $5K purchased and what the store calls “white glove delivery” and had it delivered on August 31st. We received the upholstered headboard and footboard without any hardware or feet to put it together, a mattress, no box springs and a nightstand that is over 5 inches bigger than what their own website describes as 26 inches in diameter which no matter how I turn it it will not fit in my bedroom adequately for the drawers to open. I ordered 2 nightstands but 1 was not in stock so I was refunded and I purchased another one from another company $137 cheaper than Ashley Furniture, never thinking that the dimensions could be wrong on the Ashley website, just ordered the same stock# that I was given. The delivery team was refusing to put the bed together and once they agreed and did. I looked at it while he was trying to unwrap the mattress and install it without the box springs and the bed was not sturdy at all so I texted the delivery manager. He said someone would come back and the only crew that came back was to pick up the footboard which I refused. After many texts and calls and even a visit in person, it is now 9/17 and I still have no resolution and no usable bed. I ordered the feet to fix the bed frame myself from Amazon, got the screws and washers from the hardware store and completed the assembly ourselves. Still no box springs which they claim was delivered but the delivery department has no picture of it in the delivery file, was never asked to sign for items that were delivered and the not so nice person from their escalation department said I should have measured the nightstands myself as the store in Frisco Texas is a franchised store and Ashley Furniture is not responsible for the store nor the website but yet it is Ashley Furniture’s website where I pulled the dimensions and measured my room to ensure a proper fit. Please if you are still reading this, don’t trust these people! Worst furniture buying experience I have had in my entire life!

It was a joy to talk to a sales associate, Ms. Paris! That was not pushy, that understood what we were looking for. Very smooth, easy. We agreed that after going through almost every furniture store in Dallas Metro area, That you had the better quality better.Looking better selection overall. We trust that we will be just as delighted when our furniture is delivered. 5 Stars 🌟

Thank you Mr. Marwan for providing advice in choosing the best sofa. Marwan is an expert and provides all support.

pressure selling, managers can’t leave you alone

Chris immediately grasped the style of my home, based on just a verbal description.He didn’t waste my time showing me pieces that weren’t going to work, but instead led me directly to the pieces that would coordinate well. No pushiness, which I greatly appreciated.I will happily shop here again, and will make a point of specifically asking to work with Chris again!

The sales team is PHENOMENAL. Walked in dreading the typical “vulture” sales associates but we were greeted with smiles and a warm welcome. Our sales associate was Beau Davis. He answered all of my questions, moved the furniture around so I could see different configurations of the couch and took his time to explain how everything worked. I would 100% recommend shopping at this store.

Beau was so helpful!!!!!! He made sure to honor the budget we wanted and provided us with an excellent experience! I am an indecisive person but Beau was extremely patient. I will be shopping at Ashley’s furniture moving forward! Thank you ☺️

Chris Lewis was such a wonderful salesman. He was helpful and courteous. I would recommend him to anyone buying furniture. Thank you

My initial experience in store was great. Everyone was super nice and helpful. The experience turned sour when I paid for the "white glove" delivery service which is when they assemble the furniture. After the assembly everything looked great until we went to sleep on the bed. It was super noisy. In the morning I looked under the bed to discover the bed frame was assembled upside down and the support feet were not even touching the ground. Also only 2 of 3 feet were there. As the supports were installed wrong, the wood support in the box frame also broke. The next morning I went to the store and they said they would handle everything. They would refund my delivery fee since I rebuilt the bed, get me another foot and give me a new box spring. Ten days later and over 10 calls, nothing is resolved. They came to my house Saturday, killed another weekend day waiting, and he did not have the foot or box spring. they still need to order the foot and they are not committing to the box spring. I called the store and they would get in touch with the Regional Manager and call me back that day. Well, it is 4 days later and still no answer from the regional manager. I guess he/she does not care.

Christopher G. provided a great service, he pointed us in the right direction and made the purchase of a new bed an decor a smooth process. Thanks again Chris!

Tahar was a pleasure to work with, we appreciate his patience and working with us.

The sales people are way too pushy. It's overwhelming.

Victor did an excellent job ....he was very kind & professional

Our salesman Chris was very knowledgeable and extremely nice.

Terrible service and poor communication from Ashley Furniture. The salesperson assured me that they would accept returns, but customer service later said they won't. Very disappointing.

Paris was very helpful. She listened carefully to my needs.

Great customer service. Marwan and his coworker did a great job. It was a smooth process.

My husband and I have been searching for a living room set for months with no success. Thanks to Angelina we were finally able to find the perfect set that meets our needs and wants. She was extremely helpful and really listened to us.

I enjoyed my experience very much! Destiny was wonderful to work with. She was very patient with me and all of my questions. The same loveseat was cheaper at NFM, but I called Destiny to ask if Ashley's would would price match. I was very thankful she said yes! I I went to several places yesterday, and Destiny was the nicest, most personable Salesperson I spoke with. I told her the list of things I wanted, she took me straight to several models that fit my needs. Some of the other places were not even able to meet my list of wants.

Amazing experience!!!! 🤍🙌

Great experience today purchasing furniture at Ashley’s in Frisco. From the excellent customer service to the respect for what we were looking for and not trying to sell us something else, Jeff Z was awesome. Thank you

I came in looking for a mattress and was helped by Paris. She was amazing to work with and really helped me to find the best option for my lifestyle

Amazing service as always!

Ashley came helpful when I was struggling with other bigger stores. The only thing Ashley lacked is transparency in pricing although they say others can’t beat their price tag and discounts elsewhere the same items are less expensive.Anyways I got my job done and I’m good with it.

One of the best customer service experience my wife and I have had in a while. Juan and Bauh really took care of us. Without a doubt it will be the first place we stop by the next time we go shopping for furniture

Great team explaining all features and benefits

Paris was wonderful! I have been looking for a mattress. Paris made the trip to Ashley very easy! Thank you! I will definitely shop in your store again!

This store and customer service Sucks! Promise and do not deliver. Wont answer the phone or messages. Very poor customer service. DO NOT SHOP HERE!!!!

I want to start by saying I had what I thought was a good experience, I picked out my pieces, discussed which pieces would fit, agreed to pay for the pieces and was told once I knew if any pieces would not work to let my salesperson know and he would refund them. This is where it went south. I came home, did my measurements again, called right away and told them which piece would need to be taken off. Was assured again that this was not an issue. I waited the standard 7-10 days for my refund, called again and supposedly a manager was going to call me back. That never happened. Call their "support" number and was told that I was receiving a $1500 credit for the store. Umm no I want my money. Anyway after clawing my past everyone I finally got the refund only took me three weeks. I will definitely not be purchasing through Ashley again.

WARNING DO NOT GO TO THIS LOCATION! My significant other and I came in on a Saturday and spent a while looking for a couch. After fending off sales people a couple of times, we made a decision on one and asked a few questions about delivery and pet protection when he then decides to pull in the manager Megan Wright for help pitching which felt sharky and very pressured, so we decided against both since they were weird about it then he called her over AGAIN to try and pressure us even more. We still said no, and they still showed another quote with both items on there. What a terrible business practice. As a sales manager, I would be ashamed if my team acted like that. After taking them off, we finally get to the register and run our card on the terminal it says approved, thanks for your payment. Then the sales person goes to have us sign something on a tablet, and the tablet dies... they converged and conversate in the back room, then came back and said the charge never went through.After checking our account, the charge 100% went through. Even after showing her, she claims the charge never went through and refuses to do anything to try and help other than suggest we swipe our card again. Wow. Here we are 3 days later, and the charge is still there, yet I have no couch. Megan Wright was incredibly unprofessional and offered nothing not even an apology after I swiped away $2300 in her store. Please. Go ANYWHERE else

Everyone at Ashley Furniture in Frisco, Texas was friendly and helpful and professional! They were patient with us & provided guidance! We highly suggest you check them out!

Sales associate Shad Swanzy was excellent! He approached and gave us helpful information when we found something we liked, but did not pressure us. We did a lap to see what else there was and when we came back he was nearby and ready to assist us. Great service! We’ll be looking for him next time we are furniture shopping.

Ask for Paris! She’s very helpful and quick. We were in and out and able to pick up our furniture same day!

Christian was great!!

I want to rate Ashley with zero stars if I had an option. Worst customer service. Next time I will make sure that I don’t buy anything from here .. buying any product is waste of money.. so disappointing

Zero stars of I could. The moment I walk in, the sales guy (big guy with a hairdo) walks straight up to us and starts harrassing right away. He wants to know why were are there, what we are buying and starts being snarky. I tell him we are there to have a look around and get some ideas but he insists - nobody comes to the store to get ideas, they are there to buy the stuff. He then follows us around asking why are we just looking at the furniture (sofas) and not sitting on it and taking it out? If this is how pushy the customer service is before we even buy the furniture, imagine how they will be once you buy some stuff. Good luck if you are financing. We made a beeline out of there and went to the straight to the much nicer store next door. Sorry Ashley your lost our business and my family's. If you don't want to be harassed by pushy sales people then don't go here.

I purchased two chairs and the service was great. Paris and Montique were very knowledgeable and helpful in picking the right chairs for my needs.

I had very nice experience during purchase in store. Maryam was nice guy (deserves 5 star) Real fun start with delivery, very poor warehouse management and worst delivery and installation folks anyone can ever imagine. Yesterday, they came to deliver and install a bed which they left in middle and ran away with a leg telling that they dont have screw. You pay for installation but these guys are simply there to throw our stuff and run away. I will never go to Ashley again.

I would never shop here for no other reason than them thinkings it’s okay to play their commercial 4 times in a row, back to back, on FUBO. Marketing team is obviously the lazy “beat you into submission” type.

Great people great healp

Place was very good and Jordan went above and beyond with his assistance!

Went to location looking to replace a mattress (don't buy sleep number). Met Jordan at the location, got to talking about the mattress we currently had and do not like, and he showed us several different mattresses that would fit our sleep style. He was more than helpful even though I told him we were just looking. After seeing what options were available and the current sales, we decided to purchase the mattress. Great experience without feeling pressured to buy.

An overwhelming amount of sales people

Karen did a great job showing us everything we were looking for. The store, however, was very warm and the music was quite loud which made it uncomfortable for the length of time we were in the store. We were quite pleased with our purchases and the prices.

Beau was awesome! We came in originally looking for one couch and decided about a week later to go with a different one and he helped us every step of the way. The manager Megan was also very helpful with the ordering process and now we are excited for the delivery of our new couch in our new home!

Absolutely amazing experience, Tahar our salesman did such an amazing job guiding us through the store and finding us exactly what we needed and more. Such a friendly and welcoming experience I highly recommend this place and I really appreciate Tahar's and Beau's help. Beau did such an amazing job helping us pick out a mattress that fit all of our need and gave us such great deals. Highly recommend this play and thank you Tahar and Beau for your amazing skills and helpfulness.

My wife and I were looking for a Sofa and Loveseat combination for our living room. Jeff Ziti offered to help us. We described what we were looking for and he showed us several combos that were in the basic look of what we were wanting. We took measurements and went home to see how they would fit in our available space. The one we liked best fit so I called Jeff back, and he made the price a good value, so I drove back to the store, and made the purchase. Meghan and Jeff helped with the details and our new furniture will be delivered in about 10 days.

I am giving Ashley sellers under zero rate because they don’t know what the customer’s order is. they spend our hours of time first for calculating the prices after hours seller come back with the wrong number of the order even after we paid for the product once I noticed I told her this number is not what we’re looking for and again she spend hour of time for configuring out the new price for the correct number of the product which of course was more than our expectation so we asked her to cancel it , then the whole team plus supervisor and store manager were having discussions on until I went back and asked them if they can be a little more quick because I have to pick up my kids from school so the whole team got separated and the manager was trying to cancel it and then he was not sure what printer is in use so he can print the cancellation paperwork. I was like what the heck is going on ? they are spending hours of customer time just for configuring out the price ? Why prices are not printed or I meant why if they are fixed or firm prices why are not written down over the samples ? I mean if prices are not negotiable then why they are negotiating it? OMG please don’t go there if you want to save your time.

Christopher the sales rep was great. He went above and beyond to help me with finding the items I wanted and savings too.

Salesman Shad Swanzy was fantastic. Very knowledgeable about all of the products, very calm and not overbearing, and very good at problem solving to get us the price and monthly payment we were looking for. Should we need anything more for our home we will be looking for him directly.

I feel like people were trying to hard to sell sell sell!! My wife and I was felt overwhelmed about the amount of salesmen and managers that harassed us as soon as we hit the door. I know people work of commission but can I please breathe. We did buy furniture but a word of advice please let the customer look and have a conversation with their spouse before the over kill of “ customer service” Felt attacked on all side of the building.

Sales people were ok, but would not use their delivery service again. Forgot one piece of furniture the first time, and the re-delivery a week later was an hour pasta their 3 hour window. Almost had to re-schedule again. Will not be buying anything from here again.

Jeff Ziti was very good and answered all our questions. I give him a 10. I would like to know the manufacturer of the recliner please.

Convoluted online credit application leads you to believe you can finance for 12 months at 0 interest. Pre-approved rate then comes back with 34 percent. And, of course, there is no actual way of getting through to anyone who can help. Finally gave up and made purchase with a 0 interest BofA card.

Christian was incredibly professional and personable. Made my furniture shopping experience easy! So excited to get my furniture next week! Great job!!

If I could give zero stars I would. Sales team are inexperienced and lie. Go look in store and then buy online! It way cheaper and delivery is $100 cheaper if you order online. Destiny used lame sales techniques, when asked about a lower price on delivery, she said it was only $10 cheaper, but online the furniture was $200 cheaper and the delivery was over $100 cheaper.

Great experience. We had a pretty good idea of what we wanted for our bedroom set. Paris helped us as soon as we walked in and was great to work with. She made the process easy, smooth, and was very knowledgeable and friendly.

Jeremy was really great. Friendly, knowledgeable and professional. We will be back!

The people at the store are great. The delivery was great as well. When installing the feet on my media console I found one of the bolts was manufactured incorrectly (zoom in the pic). I had to submit a claim and wait 2 days for them to just make a decision on if they will even help me. I have people coming to install it that I now have to reschedule a month out because of a silly error. First world problem? Yes, still really annoying anyway.

Bo was amazing. I’m going to return to buy a mattress because of him.

SHAD and Megan are a Dynamic Duo

WARNING TO ALL FUTURE BUYERS: the customer service of Ashley is absolutely horrendous. The sellers will do their best to find and sell you furniture, and they are all friendly and nice, but once you sign the paper, it is no longer their problem. We have ordered from Ashley twice, and both times had issues with both delivery and customer service. Firstly, they only have automated phone numbers which will not send you to customer service unless you purposefully make wrong number inputs in their automated numbers. Furthermore, even trying to text them will provide you no information at all, and will close your chat without answering your questions. Ive attached texts from their customer "service" as proof. They have promised compensations in calls, but when calling back a week later, say they will not be providing said compensation. For our first order, they delivered outside of the times of the delivery order, and had to get a friend to go to our house to pick up the order because we were at work and they require somebody to be there. We are now still waiting for our second delivery where we had scheduled a time for delivery over a week ago, and then the day before the expected delivery, pushed back the dates by over 3 weeks with no earlier notice. Customer service were unfriendly and aggressive when discussing our order, especially after realizing there was something wrong. They had no sense of wanting to solve the issue at hand, and only wanted to argue that there was nothing wrong with the order. For anyone who is still considering Ashley as a potential place to buy furniture, I wish you the best of luck and the strongest of wills and patience.

Awesome sales people there, like the store!

I have been shopping for a sofa for the last 3 months and have visited almost all the stores including NFM, Macy's, and Ikea. I initially picked up a sofa from Ikea and also selected one from Macy's. However, thanks to their return policy, I was able to return the Macy's sofa within the return window. Finally, I decided to try Ashley Furniture, hoping my search would end there. The salesperson at Ashley Furniture offered me the option to have two sofas delivered so that I could make a decision at home about which one to keep. After waiting for almost 4 weeks, the delivery day arrived. I requested the delivery personnel to bring in at least one piece of each different sofa so that I could make a decision. However, the delivery person was extremely rude and initially refused to comply with my request. After much insistence, he finally brought in one of the sofas, which looked nice but dull. Unfortunately, they were unable to bring in the other white sofa due to the way it was packed or for some other reason. They took the white one back and left the gray one. I then drove almost 45 miles to the Ashley store to speak with the salesperson, LU, as I didn't have his direct number. Upon reaching the store, LU acknowledged that it was the delivery company's mistake and apologized for the inconvenience. He promised to make arrangements to take back the sofa and offered me a chance to choose another one. I chose a replacement sofa that would fit through my door. As I was about to sign and leave, the salesperson informed me that once the furniture is delivered, they would not accept returns as per their policy. He suddenly changed his words and promises he made. This was a shock to me. I spoke to the manager too at the store, but they refused to assist me and directed me to their customer care department. This has been a very frustrating experience with Ashley and their return policy. I am still waiting for a resolution from their customer care department. The fact that I cannot receive the sofa I selected is not my fault. I hope they will address this issue and reconsider their return policies, especially in situations like mine. I am very disappointed with this overall experience and hope that they will not prove me wrong in choosing Ashley as my best option for purchasing a sofa, over the other furniture stores.

I always read negative reviews about any Ashleys store but ive never had anything but great service and ive purchased anything from dining room furniture to living room furniture to bedroom suites and mattresses. Very pleased with Christian and how he explained everything and never pressured us. Got some good deals and came out happy

Beau has helped me refurnish my home. He was patient and helpful. I love my beautiful nightstands and dbl chest. Very nice quality at a great price.

Chen and the desk personnel were great. Now when the couch comes in will see if it is as great as what was on your floor, but it has been great on all buys I have done before.

We were greeted by Paris when we entered the store and she helped us shop the whole time we were there. We walked in looking for a specific item and she helped us find great deals on many other furniture pieces. She was very knowledgeable and friendly and gave us a great experience here!

Very satisfied with the attention we received from Beau (and Chris). Personality and knowledge are a plus.

Chris was a great help

Plenty of great options to choose from. Service was wonderful and their financing options with 0% interest was perfect for us!

Spent here 45 min on a Saturday! The staff here is super annoying, they come to you every 3-4 minutes and break your flow, and keep talking about offers and deals even though we never asked for any help. Couldn’t shop around for more than 40 minutes!

The sales staff is very helpful and patient as you go through the store and make an honest attempt to find the right things rather than selling items on the floor

Great salesperson

I want to start by saying that this review is not a criticism of the individual sales associate I worked with, but rather the sales manager and Ashley's internal corporate behavior problems. I was looking for a specific recliner, and the sales associate did a great job with locating it in Ashley's computer system. However, the price was higher than on the Ashley website, which makes no sense. This recliner was part of a line that has been around for years, but it is apparently being discontinued, so I decided to continue with the purchase. I declined the optional service contract coverage for $179, and the sales associate had to call a sales manager over to decline it, which is unacceptable from a customer perspective, as it wasted my time and potentially sets up a cage match between the manager and the customer. The sales manager then proceeded to continue upselling the service coverage, which is also unacceptable, as I had already made my position clear. Later in the purchase process, the sales associate had to again go to the sales manager to have her decline the service coverage, which further wasted my time and was unacceptable from a customer perspective. I will not be returning to Ashley for my future furniture needs. I also want to mention that I had just purchased the sofa and loveseat that completed this set from Nebraska Furniture Mart, and the sales process there was excellent. The prices were much better, there was no nonsense, and delivery to your front door is free! If you want something of Ashley's, I would recommend checking NFM instead.

Knowledgeable and Proficient in understanding and recommending the right Mattress.

Stay away!! When I tried to use the Warranty credit $400 they mentioned it is expired. No one mentioned that there is an expiration date to this credit while taking warranty. Also they don’t send any notification that it is expiring. There are better stores who cares about customers satisfaction.

Staff was friendly and very helpful. Mr Woodward was helping with Tajar and all was good… unlike your competitor RTG

I give Ashley Homestore 1 star because I cannot give them anything less. The staff are nice and friendly but that is about as far as they go. Once they sell you something and if problems arise they have a propensity to ignore you and unwillingness to solve any problems. With that said I bought a Makeup Vanity/Mirror set and matching Chest with premium Home Delivery on 6/21/24 with a promise for delivery on 6/26/24. The day before we get a call from Ashley delivery team saying they only have the Vanity set to deliver and asked if it was ok to deliver the Vanity and the Chest at a later date. I was not ok with that because the day we bought and paid for the two pieces the seller said if we don't buy it now they cannot guarantee they have anymore in stock since it was the last piece. I told them not to deliver until they have both pieces we will not accept partial delivery. With that said they gave me new delivery date of 6/28 so I accepted. On that day late afternoon they notified me that they could not deliver both pieces and asked for a later date. By this time Ashley lack of ability to deliver as promised ruined my plans so I first called the store and talked to Marwan who sold me the furniture and asked him if I could have a refund since they are not able to deliver as planned. I asked their Store manger for a refund who agreed but said unfortunately he could not because the pieces showed as delivered in the system and he would have to get that fixed first. Well that was 12 days ago and now they will not talk to me and say they will call me back later. I have been a long customer of Ashley's in a different City , spent thousands of dollars in furniture. The feeling I get from this store is they have a lack or sense of good customer service and unwillingness to do what is right by their customers. They lost me as a loyal customer and now It seems I have to take this a little further to get my money back since the store will not return my calls.

This is the first time I feel welcome and Invited to there, of any furniture store that I been. Amanda the sales person was amazing thru out. She make sure that my daughter and I from the get go know that we can ask anything. The store manager was supreme making sure we understood the sale financing options etc. they both make sure that everything was correct before finalizing, great relief there... Even other sales personnel was welcoming. 10 ⭐ for the whole experience.

I am very unimpressed with the management of the Frisco store. My sales associate was new and management was more concerned about selling me a warranty than making sure the right product was being ordered. I spent 4 hours in the store because management did not walk my sales associate through the right steps. It took a week to “fix” my address to the right place for delivery and when my product was delivered, it was the wrong product. When I wanted to cancel my order, they told me it would take 24-48 hours. It has been 5 days and I haven’t heard confirmation of anything. Feeling very untaken care of. This whole experience has been awful.

Chris was wonderful. Great knowledge of products and was extremely helpful.

Love the atmosphere the happiness, friendliness of all the employees

It was great working with Sausha, who is very knowledgeable and professional. I found everything that was on my list at a very reasonable price.

Destiny and Chris made our shopping experience great. Very knowledgeable and patient. After all our years of shopping with Ashley by far this one was the best.

Shad was very helpful and friendly.

Ashley is the best furniture experience I have had recently. The salesman was fantastic

My husband and I went to look for a couch. We were greeted by a salesman who only shook my husbands hand. Which okay? Then he proceeded to do the salesman routine of showing us availability and getting to know what we were looking for. He was very helpful. After walking alone for a bit we noticed that everything was out of price range. I made the joke we had more of “ikea money” he automatically seemed less interested in us. He seemed bored with us and asked my husband a lot of the questions instead of me “I wanna hear what he has to say”

Bought a $900 couch and was given a voucher for a free Stanley water bottle as part of a promo. Long story short, they gave me a bad voucher and I haven’t been able to contact anyone at the local store to get my free Stanley cup /:

Destiny made my experience at Ashley so easy.She helped me find a sectional within my budget and my delivery arrived within 5 days.Thanks Destiny

We had a wonderful experience, staff was excellent!

Megan the Manager was very helpful and trying to help us out. She did everything she could to make the sale happen.

Jeremy was phenomenal and cared about our experience from the beginning. He spent hours with us discussing different options and listened wholeheartedly. We are so thankful that Jeremy was our first face to see at Ashley Furniture!

Bought new home recently and needed it completely furnished. On top of starting a new job and moving to a new state, buying furniture was the last thing i wanted to deal with. Marwan greeted me when the store was PACKED! Chris picked up where Marwan left off! Chris and Marwan made sure i had everything i needed. They even found me a few discounts that i didn't know i could get!! Marwan and Chris are both awesome and easy to speak to.

Sadly, we have had a very bad experience. This was our first time to buy from Ashley Furniture. We had one bedroom collection delivered and it smelled horribly of chemicals. They tried to replace it but the replacement had the same problem. We were finally able to have them let us do a selection. We visited the store to look for another set but were told we could not go in to select because the store was being rearranged. When we originally went the store was being renovated. We had to drive to another Ashley store to select and they were not pleased to have us there as they were not making a sale. We finally chose another set. It was delivered and when we went to use it, the drawers were terrible not like the set at store. Our saga has gone on about three months. Today a second technician came by to try and fix this set which required new drawer slides. He decided he did not have enough time to install all the drawer slides we had so he did something else to help them open and close easily but now some of them just stay open. Both technicians we had commented that Ashley Furniture is just bad furniture. I wish I had known before. We are now stuck with $2,500 dollars worth of worthless furniture. At this point all that would make me happy would be a refund but I know that will never happen. Beware that once you make a purchase you are stuck with it! Three months of dealing with this has not been good for my health so perhaps we will donate it and find a good furniture store like we had in Illinois here in North Dallas to purchase a new set.

Christian my sales rep was great. Not overbearing or pushy which was a win for me. Found what we were looking for and they had some decent deals going on.

Hadi is great! I’ve been searching for months for a leather sofa that could be customized to meet my needs and found it here. Hadi was very helpful and answered my questions with out any pressure. He followed up with me after a little while and showed me the sofa I have been looking for. He asked his manager to help answer my questions and she was also very helpful and super friendly. I can’t wait to get our sofa delivered. Thanks Hadi!

My experience was a disaster they got they order partially wrong I got a sofa bed and a love seat but when they delivered the sofa wasn't a sofa bed I call them and they was that was not what you order but I told the sale person two are you should it a sofa bed he insured me that it would be that when I got home I call back k and I don't get a receipt he said I'll email it come I didn't get receipt then and has of today 3 days late they belivered the furniture but it was not a sofa bed I called the store they told mrI order a sofa they refuse to charge it and told me I sign the belivered paperwork so it's mines now and it's nothing they can do I called and talked to three customers service they all told me three different stories they won't send me my paperwork on the Transaction. Thank god I got my bank statement I been trying from the time they belivered the furniture until now no one has gotta in touch with me they just screwed me over and nobody care PS this is the one in Frisco TX

Mr. Marwan was great. He helped us choose the best bed, gave us very competitive pricing and overall wonderful experience.

Clinked Real Estate Services was so patient informative and understanding with me going through my first homebuying process. Ashley and Sophia laughed with me ,talk me through and even cried with me, but threw it all I was able to purchase my first home. Very professional and even Damon C got in on the fun ☺️

Pathetic delivery experience. When we purchased we got delivery date confirmed as 6/28 for dinning table, bed, mattress and mattress base. Today we got delivered with missing bench and mattress base. Store associates gives one delivery date but it never gets met by delivery team. Now we are ending up sleeping on floor

Great place to purchase your home furnishings. The sales person were really good and helpful.

After looking at few furnitures stores i tried Ashley. From the moment I walked into the showroom, Shad Swanzy greeted me with a warm and friendly demeanor that instantly put me at ease. What stood out most was his professionalism and in-depth knowledge about the products. Shad patiently answered all my questions, provided detailed information, and offered valuable insights without ever making me feel pressured to make a purchase. His ability to understand my needs and preferences made the entire process smooth and enjoyable. Moreover, he was exceptionally accommodating, taking the time to ensure that I found the perfect product that met all my requirements. The level of customer service provided was truly exceptional and exceeded my expectations. I highly recommend Shad Swanzy to anyone looking for a seamless and enjoyable buying experience. He is a true asset to Ashley furniture, and I will definitely return for future purchases thanks to his outstanding service.

Excellent attention, Josh was undoubtedly a very good person, kind, patient and very funny.

Purchased a 5 piece sectional was hesitant if either the 4 or 5 piece, was told that I can return the piece if not needed just to be told at delivery all sales are final even if item is packaged new. Destinee was no help after all

We are so excited about the couch we got from Ashley’s. They had it in stock and we were able to pick it up next day which is great. Kori, our sales lady was very helpful and over the top sweet. She made sure to create a deal that worked for us and met our needs. Would definitely be coming back!

Paris of Ashley furniture did a beautiful job. Keep up the great work.

0 stars they messed my order up and charged me for stuff i didnt want saying they took it off the price of the couch when it didn’t show in price and I paid cash 2700 so not getting back my money for 7-10 business days and my couch wasnt going to be delivered for 6 weeks

I originally went into the store to look at the bed I seen online. Never thinking I would be walking out getting the bed and it being delivered to me that following week. I want to thank the manager and Christian who helped me tremendously. I’m happy and excited for my new bed.

The staff at the Frisco store are top notch. Chris Kramer was so helpful and explained every detail about the products I was interested in. He made the process of buying a house full of furniture very easy. The manager Nicho was also very helpful!

Great experience! Good sleep expert who guided us to choose the right mattress for our need .

Delivery was delayed but when my product was delivered it was done so very well.

My husband and I have never been so bothered at a furniture store we were scared to look at something for to long , touch , set down or say we liked something to each other. The sales guy was always right there gave us no real space. (Also had a manager and sales lady came up to us ) we’re only there 10 minutes before we ran out of the store! This is not our first time feeling harassed we tried to go last year and the same thing happened we couldn’t remember why we didn’t go in or buy anything anymore today definitely reminded us. I would suggest any other store or online I definitely don’t blame the sales people for doing their job. I blame the Ashley store for turning them into harassers.

Marwan was very friendly and professional, he understood my need and offered the best option. Ashley is obviously a leader in furniture business.

Great service and a pleasant buying experience.

My experience was disappointing. It took 4 attempts within 3 months to get my furniture delivered. I had ordered several items in the past including a couch and a bedroom suit from Ashley furniture in Frisco. I was a loyal customer and recommended many friends. The most recent purchase included 2 recliners. I had originally said I would pick up the items but I changed my mind after I learned the warehouse was 2 hours away from me. I paid $99 for delivery and thought I scheduled a delivery through text format. The day I thought I scheduled the delivery for came and no furniture was delivered. I called customer service but it was extremely difficult to get a real person on the line. After calling multiple times and going through push options, I finally was able to talk to someone. We scheduled the furniture delivery again. That day came and no furniture was delivered. I called the Frisco store but that phone line wanted to direct me back to customer service. After finally being able to get through to the Frisco store, I left a message for the manager. I received no call back. I learned later that they don’t even check their voicemails at the Frisco store. Somehow I was able to schedule a delivery again through the Ashley furniture website with a virtual assistant. The week of that delivery was promising, I received a text message confirming my delivery a few days in advance. The delivery day came and I got a phone call from customer service. She said the only thing that was scheduled for delivery was a “white glove delivery”. My furniture had apparently not been added to the delivery fulfillment. She said she had to send an inquiry to the store and that she couldn’t change anything in her system. 4 hours later, my sales person Shad calls me and lets me know he was unaware of everything that has been happening and puts me on with the assistant manager. The assistant manager was able to fix the error but the next available delivery date was 2 weeks later. The best he could do was discount the furniture to take off the $99 because he couldn’t directly refund the delivery fee in his system. I was still very unhappy with the inconvenience and piss-pour systems of Ashley furniture. He couldn’t expedite delivery or offer a larger discount. He even tried to explain statistics to me that because I had been a recurring customer that an error in the system was more likely to happen. The delivery team that finally delivered my furniture was great though. They took it upstairs and set both recliners up.

Best furniture store, I highly recommend, sales Associates are professional and prices are super affordable, Natalia Acosta took care of me and guide me through all want I need to get my living room setup. Thank Natalia, thanks Ashley.

Great service and great prices!!

Marqan Makawy was very professional and helped my family buy a dining table for our new home. He made the experience extremely pleasant and we look forward to buying more furnitures for our home from him. Will definitely be coming back to visit Ashely Homestore because of great salesman like Marwan! ❤️

We purchased a "Sealy 13" Posturepedic Foam TT Soft King" mattress and foundation Ashley. They were very nice. The sales person said to immediately put a cover on the mattress before using it because we could return it within 20 days if we didn't like it. We did so. The mattress we received was not like the floor model we tested. It was as hard as can be. My wife gave up after 2 hours of laying on it. Note that we bought a "soft" mattress. I called the sales person and he referred me to customer service. They said mattresses are not returnable, and we should have purchased a 90 day return contract. That was never offered to us.

Christian was very helpful in processing my purchase. Excellent job!

We worked with Shad who was fantastic! We love the furniture. Bought a couch and an ottoman without any issues.

They will promise the world and deliver late. If you enjoy waiting a month+. Getting rescheduled 3 times. And waiting with empty promises, buy from Ashley. Destiny was the sales rep that mislead us in this entire process.

Worst! Ordered mattress and bedroom suite back before Memorial Day. Paid in full for everything and here it is June 14 and still no delivery has been scheduled. They did not give us any clue it would take so long. We asked for a specific delivery date and of course, they said, “no problem.” Here it is a month later, and the items haven’t even been received by the warehouse. Worst customer service ever!

Thank you Shad and Beau! You both were outstanding, caring and made our purchasing decision very easy. Would highly recommend Shad or Beau if you are looking for someone who’s going to shoot you straight and give you a great deal!

I walked in with what I thought was a unique situation. I wanted to look at and purchase furniture in Texas and have it delivered to a home in Indiana. Greg didn't bat an eye a this request. He looked online, quite efficiently, to see about availability and delivery times and was very patient when I left to present my finding with my spouse. When I returned an hour or so later Greg picked up right where we'd left off and managed my transaction from purchase to delivery scheduling in record time. I look forward to getting my new pieces in Indiana in 10 days or so and am grateful that Ashley made it easy!

Had to drive 45 minutes away from from the sore that I purchased from to pickup. Then had to wait an hour to get it loaded. I would never recommend this store to anyone.

Their customer services is terrible after you purchase your product. We recently bought a table and chairs from the Frisco location and arranged for a day to pick up. We arrived on the specified day, and waited for 30 minutes just to be acknowledged. After going back and forth with the warehouse staff for an additional 30 minutes, we finally had to leave with no product. We called management and were told they'd call us back. However, we never received a returning call. We called customer services. They offered to deliver it to our house, but would not waive the delivery fee. We ended up completely cancelling our order. In summary, they'd rather lose $1600, than waive their delivery fee. I planned to buy our formal dining set, and a living room set from them, but I will now spend money with a company that values me as a customer.

Beau was so amazing. He went out of his way to help us find everything we needed for a good price. Very great service!

The employees there were very nice and I've gotta say very good at convincing people to buy things lol I got a whole new bed set setup and it wasn't to expensive. The employees were very funny and cheerful we got everything done pretty quick which was good. Over all the store and employees are amazing and id definitely be going back.

Well. I like the location, it's right there among all the other furniture stores so you can compare and contrast your likes and preferences. As of June 2024, the store is under renovation, but still open, no worries. Usually, a sales agent will greet you upon entering, and you can let them know what you're trying to find. I have bought a lot of things from Ashley Furniture in the past, but lately I'm not as convinced about the quality. Fabrics on sofas seem either too thin or too itchy, and dining tables are made from some wooden or wood-resin-like material that snags and chips too easily. This time, I just looked and didn't buy. I think maybe after the renovation they might have better choices. At least I hope.

It was very pleasant from the Tim I walked into the building and greeted me and help me with all my questions and more thanks Paris

I will never step foot into another Ashley store, ever. From the beginning, I was bombarded as soon as I walked in the door, I hate that. They didn't have what I was looking for, so she looked online, and said "here's one, I can get you this for $1499" and I am looking at the price, it's $1199. I say "the price says it's $1199?..." She says "oh we can certainly price match". It's YOUR website, what are you price matching? Then she made mention in our small talk that they're commission only, that should have been my cue to leave. Instead, I purchased the couch without having seen it in person, my mistake. It arrived, it didn't look like the photo, but thought I'd get used to it, I don't like it at all. Online says you have 72 hours after delivery to return it. I called customer service, because I saw some where if you get the White Glove delivery, you have 30 days to return it. **The sales associate did mention that if there was anything wrong with it, don't sign for it. While there is nothing WRONG with it, except it's ugly, I signed. Ugh, now I'm stuck with it. Customer Service says "all 'in store' purchases are FINAL". Kicking myself for not refusing delivery once I saw that I didn't like it. All of this to say: Very disappointed in the whole experience and DO NOT SIGN if you even THINK you don't like it.

The most bad experience ever on my life if you looking to buy a new furniture, make sure you don’t stop by any Ashley furniture stores. It’s a huge scam even the insurance policy I’ll never had a bad experience same as this furniture purchase from Ashley furniture store me and my wife stopped by Ashley furniture store on March 13. We purchased living room dining room and king size bedroom and mattress so it’s a huge amount for financing specially in this days long story short I’m gonna leave some pictures on the end everybody can take a look at it and tell me if I’m right or wrong i give them a call on May 1 complaining about the living room sofa loveseat and one and a half seat if you sit on them, you dive inside you almost sitting on the ground something broken from inside they send a service gentleman to check the furniture on June 4. He told me you were right something broken he take. Photos and leave notes in his tablets and he said somebody will communicate with you very soon. Few hours later a lady called from the head corporate she said and she said oh I reviewed the photos and complaining about your living room furniture look like to me it’s nothing wrong with it so there is nothing we can do, are you serious guys been back-and-forth text messages emails with every time random people I have to tell the story all over again you telling me there is nothing you can do to me. I’m gonna leave some photos and I need people to look at it and see if this is fair or unfair, but trust me every single dollar you make after you sell this furniture to me it will be not clean money. I told the girl all I need just send someone pick up this furniture. I will stop by the store select model with a different model. Maybe it will be better than what I take the first time and I’m willing to pay a little extra. I’m trying to work with you guys. Is that how you’re treating your customers, very bad very bad customer service. I will never forgive you I will leave it for God. He will take care of it. please if you read my review, take a look at the picture for the furniture and tell me is this furniture look like only about three months old!!!! Update since I right this review till today nobody communicate with me the store owner have a time only to respond for the good reviews, but after he take my money and put me on loan for the next five years, he doesn’t even bother his self to respond to my review, I’m still waiting till when somebody communicate with me Update Today is July 29 till today. Nobody respond last week the three seats couch. The base broke. I called Ashley furniture Head corporate. Nobody respond. They didn’t even want to listen to my conversation. Tell me what should I do are big huge scam the moment they involve people to a bank loan for the next five or six years and they got the money they don’t have the after sale customer service I have no idea what to do if somebody know what should I do or any phone number for customer protection please leave me a number thanks

Delivery 1. 1of 3 del sent back. Del. 2 , 2 del out 3 recliner- mattress no frame. Still waiting. For next delivery

Jay was a great sales man and tended to all needs. Great price and great quality. Thank you for everything

Jeremy was extremely helpful and made my first purchase amazing!! The staff was very nice and helped me very fast. 10/10 i will be coming back 😆

Wonderful greeting with a smile, understood what I was looking for and treated me with respect. I picked out my chest of drawers, paid for it and was able to hit the Kong bell. It was the best experience I’ve had an any furniture store.

great and easy experience! christian was awesome and even carried an ottoman across the entire store so i could see it with the coffee table i wanted 😂 10/10 would recommend!!!!

Went in today to purchase a bedroom set found online. I was greeted right away by Kori, who was very polite and professional. She was able to help me locate the set I was looking for. Kori and the Floor Lead, Kevin, assisted me in finding the right mattress and box spring for my new set. Kevin was great, in that he was able to ge me what I wanted at a price that worked for me! Thank you both and see you soon for the new living room set!

The sales associates, Kori and Sausha, were very informative and had outstanding service when I recently bought furniture at Ashley. They were professional and kind and attentive to my needs and desires. I will go here again for sure. Thank you Ashley’s furniture.

Good customer service they make you feel right at home 🏡 😀

Good staff

Great experience shopping, Paris was very friendly, manager was helpful getting great deals 👍

Quick and easy! Got us a new couch for a great price. Thanks Christopher Garza!

Mike was very professional, polite and all around a great customer service. Thank You Mike for everything. I will be back and I hope you are there to help me again. Great Guy

Everything was quick and easy.

We truly appreciated Chris for assisting us in our new purchases. He was greatly informative and walked us thru the whole process. Ask for Chris!

Good store

An easy process with great customer service.

Awesome, fast and excellent service, would definitely recommend.

Shad, was very personal, very helpful most of all knowledge with you products, I would highly recommend Shad to family and friends, great asset to the company.

Shopping at Ashley was a severe disappointment and a mistake. I recommend shopping elsewhere. I discovered a catastrophic design/manufacturer defect less than a month after the initial warranty expired. Too bad, so sad. I have no personal dispute with any employee I interacted with. Their salespeople were very polite when I complained, and in one instance went slightly above what they were contractually obligated to do about the situation. That's nice. Nice is better than mean. But how about good and how about professional? How about some pride in your product? You're a furniture company, so why was the quality of your furniture the last thing on your employees' minds? I cannot recommend any additional warranty they sell, especially since it didn't cover the problem I had, and I won't find out until at least 2028 whether or not they intend to honor the no-lose guarantee. It's possible that they will use the failed claim to weasel out it. And, of course, I would then have to buy another piece of furniture from Ashley. In case I haven't made my opinion clear, I don't really want to do that. I don't intend on updating this review when I find out, since I can't lower the rating I gave them if they let me down twice. The actual hero in the whole situation was Visa, who paid for the required replacement parts. It should be embarrassing to be out-shone by a credit card network in terms of how you treat your customers.

Nice experience. Salesperson (Destiny) listened to what we wanted and showed us several choices meeting our desires, then left use alone so we could decide on our own. Definitely will return for future furniture needs.

Here's a refined version of your feedback: They don't deserve even 1 star. Be aware of their insurance policy; it's a scam and doesn't cover anything. Please don't waste your money. Horrible service and policy.

Destiny was great. Very attentive and sweet. Showed us multiple items until we arrived to our ultimate choice. During the sales process we asked, if they could move old furniture upstairs and Destiny said that she would include in delivery notes. However, to our surprise when they delivered they said that they would not help us. Called back Destiny at Frisco store to let her know that they did not help us with old furniture to other room upstairs. She replied that she never said that, even though she said she would include in notes so they would do it. When I confronted her about her misstatement, she hung up the phone. I cannot believe that people will mislead you to make a sale and not own up to it. Not even an apology. Ashley has Good merchandise but the sales practices are a bit misleading. Over promising and under delivering on statements used to secure the sale

Christian was very helpful, not pushy, and totally found me what I was looking for. Another great experience with Ashley Furniture!

Jafar was a great help with my order.

Had a very good experience shopping at the Ashley in Frisco! Beau and Chris were so helpful and determined to give us the best deals and they did not disappoint. Definitely worth the time to go see them and get some top quality furniture for an amazingly reasonable price!

Excellent customer service!

One of the pathetic delivery experience I am going through. One item got missed on delivery today I was promised by guest care that recovery team will be calling me. Till now no updates from recovery team. Guest care support persons have zero knowledge and they give some reasons or make me to wait in call for hours. I need whoever reading this review to contact me ASAP and provide a solution. 6/28 Update: Items scheduled for delivery missed. Cockroach came out when open the dinning table. Store associate blames delivery team and delivery team blames store associate. Useless store. Don’t buy anything from this store

Sausha was the best! Her and K were very helpful, I’ll be doing all my shopping with them.

The sales man have no correct information. And he constantly buggies back of us which made not to take decisions properly. Also they said 60 month finance and they gave only 30 month finance. They compiled to take warranty for sofa for 5 years which cost 550$. Total business Marfia. Also the mattress we bought they cost 1400$ but in online it is 1000$ . Totally I hate Ashley.

Amazing service. Juan and Terrell were so helpful and made sure to make everything easy and smooth for me.

Never come here

I been a loyal Ashley customer and was seeking an office desk as well as guest bedroom furniture. The Ashley, Frisco store was under construction so the entry to showroom was a bit confusing at first; however, the level of service as well as informative guidance to select a mattress was Top Notch. Thank you Shad and Kramer for all your time and service.

With nearly one year of experience with their products I strongly recommend to not to go to Ashley even with price matching. If you have a chance, even go to a local store to get good quality and service. One star is just for their price matching. Other than that everything is horrible. I had to make several rounds to complete my purchase. Even with charges their delivery and installation is very poor. I did big purchase with major items and paid for delivery, installation and extended warranty too. They installed them very poorly, one king bed is very very poor in quality. The slats not even strong to hold mattress and legs were not reaching floor at all. Almost all have some minor or major issue. Contacted the warranty service, they asked lot of things after providing all and back and forth communication in 3 months. They agreed to fix few things, but just in a week they escaped saying we can’t cover those. While selling they made lot of promises regarding warranty and extended warranty but now I am afraid of their service.

At Plano store, lady was very pushy, did not listen to us at all. Took her price for the couch to the Frisco store, they wanted over $400 more for the same couch, they finally matched the pice. Took over an hour to pay for it with my CC. He kept leaving for 15 - 20 mins, then return and leave again. I’ve bought a car in less time. Then, Due to construction, no indoor restroom, but the outdoor restroom had a barricade, which I crossed, the no lights - what a mess

Our salesman Scott was great very happy with my purchase.

Sausha was wonderful! Incredibly fast and soo nice. Would definitely come back again just to see her!

The salesmen were very helpful and not pushy. The let us decide and answered all our questions.

They have some lovely pieces. We just got a bed and dresser delivered and I was so excited. It was the most expensive furniture I have treated myself to. A week after it was delivered, I discovered several dings in the side that clearly happened before it arrived here. Then I noticed that the frame of the bed isn’t squared off. They couldn’t be bothered to make the frame line up! It isn’t an easy fix since the holes are not aligned. I have tried to sort it out, but all you get is AI bots that are useless. I was sent to a webpage to file a claim when I did call the warranty number. It gets rejected with no clear reason and no number to call (they ask for a serial number that I simply don’t know how to locate). The customer service is great till they run your card. Just be aware and really check everything before they leave because once they are out the door, you probably won’t speak to a competent person again. Probably not worth the risk for expensive pieces.

DO NOT BUY FROM THIS PLACE. The sales staff lie about return policies and will dodge your calls. I plan on taking this as far as possible to let others know. They obviously train their staff to lie and deceive.

The Sales persons are lying little thieves. The lying lie about returns and just want the sale. Do NOT buy.

Scam location. Buy from them at your own risk. They botched delivery - delivered during wrong time and day - - it was pouring rain when they showed up and poured rain during entire delivery. They dropped off the wrong furniture set - furniture that we did not pay for and of cheaper value. We showed them evidence that the delivered furniture was wrong. The manager refused to make it right. They lied to us and told us that they would fix it - delayed the solution for more than one week, then changed their minds. So now I have to file a complaint with BBB and consumer protection agency of texas for their shady business practices. Also, The manager, Greg Dennison, mocked my wifes accent and discriminated against her in the store bringing her to tears. He's lucky I wasnt there. I do look forward to seeing him again Again, buy from them at your own risk. They steal from people and Greg Dennis9n the floor manager is a racist weasel

We had a great experience at the store. The sale associate Brandon, did a great job and was very helpful. We highly recommend working with him. Thanks,

Thanks to the assistance of Sausha Penn, the experience at the store and the entire checkout process became remarkably smooth. Sausha's patience, attention to detail, and kindness were greatly appreciated. She grasped my requirements perfectly and ensured that I obtained exactly what I needed. Despite the typically time-consuming nature of furniture shopping, Sausha made the decision-making process effortless and enjoyable.

Scott and Beau (the sleep specialist) were both so nice, very helpful throughout our experience at the store and since buying (with the scheduling of delivery and such). Felt very well taken care of and had a Great experience!

DON’T BUY WOODEN FURNITURE AT ASHLEY FURNITURE STORES. Powderpost beetles started to appear in the table leg, and we called pest control and they discovered that the beetles had already arrived inside the table. They generate eggs and take 3 to 6 moths to develop. We contact Ashley customer service and they basically said that’s our problem because the purchase was made 3 months prior. So, $1800 thrown in the trash. What a Shame and lack of quality of control for a big store like this.

We had good experience at Ashley furniture in Frisco, TX. Beau is a thorough professional, he gave good advice on the Tempurpedic products and also the demo was fun 🙂 we are happy with it and also the bed frame purchase.

Excellent

Went in with a sofa and loveseat set already in mind. When I walked in I was greeted by Dustyn. I showed him what I was looking for and he let me know they didn’t have it on site but that it could be ordered. He was very helpful from start to finish and assured me if I needed anything before or after the set was delivered he’d be available. It was a quick and pleasant buying experience!

First time shopping at Ashley’s in a very long time. Brandon, our sales agent, was very courteous, knowledgeable and helpful. He was not pushy at all, which I appreciated. Definitely would give him 5 ⭐️ s

I'm so glad we visited this location! I called and spoke to Sausha, who encouraged my husband and I to come in. We were looking for a mattress. When walking in, we were greeted kindly and attentively. We worked with Beau, the sleep expert who worked with us every step of the way to find our best match based on our sleep habits, comfort, and budget. He was awesome and extremely knowledgeable. He knows his stuff! We ended our visit working with Paulo, who was just as knowledgeable, friendly, and kind! From start to finish, the customer service at this location is not only phenomenal but a breath of fresh air. I don't think our experience could have been any better. First class all the way! I encourage you to stop by this location if you are ever in need of any type of furnishing!

I called Ashley Furniture to ask for some information about a particular piece of Ashley Furniture . The young man, I spoke to was quite informative, pleasant, and professional. He answered all my questions over the phone and invited me to visit his store. Based on that conversation I went to the Ashley Furniture store at 121 and the Tollway. I was treated very well at all, my questions were answered.

We had the pleasure of having Paris Moore help us today. She was very helpful and very communicative. We went to see a lot of other furniture stores that day, but none of the people who helped us were as helpful as her. If you are thinking about going to Ashley’s furniture in Frisco TX I’d definitely recommend asking for Paris Moore!

Great customer service, so helpful!

I love it at Ashley furniture they are super nice and provide great customer service

Destiny was very helpful and showed patience throughout a phone transaction.

Shad was a pleasure to work with, he gave me payment options and walked me through all the steps very carefully. Chris with Tempurpedic was like a mad scientist with his knowledge on their mattresses and sleep performance. I learned a lot and got exactly what I wanted. Paolo with Acima financing was very personable and charming, he patiently walked me through all the steps and answered all my questions. I will be back soon to by a new media console. Thank you guys!

Great experience

Absolutely amazing customer service!! The guy who helped us made the whole process super smooth and easy to understand! I’m in love with my couch

Great service. Worked diligently to get my order submitted quickly. Would definitely use them again

ALL good! So they are remodeling but it didn’t stop them from having a good amount of furniture. Found something better than what I was going to get. Brandon was awesome! Super helpful and answered all my questions. I didn’t feel rushed or that I irritated him in any way at all. He got me a great deal and I couldn’t ask for more. Thank you!

Great experience, had just moved in and was stressed. I met with the team at Ashley’s and they were able to assist.

Sausha is kind, patient and knowledgeable. A pleasure working with her and Ashley Homestore.

From purchase to delivery, one of the absolute smoothest purchases of my life. It was that easy and good! ' could not have gone better, from beginning to end.

Great service and high quality stuff

Brandon was very tentative and helpful . He helped us find exactly what we were looking for and made sure we had a great experience.

Friendly staff and great service.

Shad was awesome! He was very very helpful and polite to my boyfriend and I. We love our couch from Ashley Furniture!

Excellent service

Great salesman Shad, Juan and Mr. Tennison. Great prices and love my purchase

Shad and Bo were great. 10/10 def recommend

My salesperson Paris was very helpful ,shared knowledge about the furniture, was attentive to our specific goals for the purchase/ delivery and was professional.

I had a great experience here. Dustyn helped me from the moment I walked in the store. He helped me get some great deals on a couch I absolutely loved. He was efficient and knowledgable on the process. Also, there was an issue with my delivery and when it seemed like it would not be solvable, he went above and beyond to make sure I got my couch on the day it was promised. He deserves a raise! Oh and btw, my couch is amazing. Everyone who sits on it never wants to leave

Paris was great. Very nice and helpful in showing me around and the exact bed I wanted. I’m very pleased with my experience

Great value for the high quality of their products. The furniture sales associate Dustin was so cordial, helpful and professional🙂

Great services by Chris 🙏Ashley never fails in home furnishings 💪🏾

What a fantastic team! Destiny, wonderful and creative, helped us find the perfect living room space for all our family. The management team helped us with staying in the range we needed financially, including extra care for a parent. Thank you! Good luck with the remodeling! It will be fabulous.

Very unprofessional management and staff. They were throwing insults and mocking! Do not believe the sales guys , especially if they promise any store credits pushing you to into making purchase. They wouldn’t honor that later. I went in the store to help a friend make a tempurpedic purchase! (Which I had also made a year ago. And was given $$$ store credit notated to my account. I was doubtful back then , and requested for gift card /email which they denied and convinced me that account notation was good enough. Sales pitch! ). I thought, I’ll redeem my store credit first and then go ahead with my friend’s purchase. The store staff and manager gave us all random reasons to stop us from using the store credit along with lots of mockery. Little did they know that they showed their true colors to a customer that’s back to the store to make another purchase! Glad that we didn’t make the purchase first and took our business elsewhere.

great job!

Beau was terrific! Really appreciate it

Fantastic experience, our salesman Brandon Griffith helped us find a raps round couch that was within our budget and soooooo comfortable!

It was a good experience. Jafar/Sonny was very helpful in picking out our couch.

We had a wonderful experience looking for a new table, Christian was extremely helpful with showing us different options both on the floor and online, and helped us find the best table for our needs!

Excellent experience, 5 star! I have been in the store several times and have always received nothing but quality service from Juan Martinez and Shasha Penn, they are the best. They both provide Professional yet personal service each time and make me feel like a valued customer. I highly recommend them and the store.

I had a TERRIBLE experience after purchasing a bed from Ashley. The sales associate told me I had 30 days if I needed to make any changes on the furniture, and that was his selling point b/c I wasn't sure if the bed would fit right in my room in the first place. Turns out, that was a lie. Also, I called customer service, as sales associates told me they had no authority to help me in store, and I was told over the phone that it wouldn't be a problem to exchange my bed (with drawer) for the same bed (no drawer). He told me they'd call me tomorrow for scheduling. No one called me. I called back and was told my request to exchange was denied. I told them how I was sold on the 30 day window and how the scheduling call was all a lie. I was told a more senior manager would call me that day or the next, never heard from anyone. Ashley associates are all in it for the sale. I will never be buying from them and I will tell anyone else not to as well. They will tell you whatever they need to get the sale b/c you can't do anything "after the delivery drivers drive away from your house."

I had a TERRIBLE experience after purchasing a bed from Ashley. The sales associate told me I had 30 days if I needed to make any changes on the furniture, and that was his selling point b/c I wasn't sure if the bed would fit right in my room in the first place. Turns out, that was a lie. Also, I called customer service, as sales associates told me they had no authority to help me in store, and I was told over the phone that it wouldn't be a problem to exchange my bed (with drawer) for the same bed (no drawer). He told me they'd call me tomorrow for scheduling. No one called me. I called back and was told my request to exchange was denied. I told them how I was sold on the 30 day window and how the scheduling call was all a lie. I was told a more senior manager would call me that day or the next, never heard from anyone. Ashley associates are all in it for the sale. I will never be buying from them and I will tell anyone else not to as well. They will tell you whatever they need to get the sale b/c you can't do anything "after the delivery drivers drive away from your house."

Amanda Belfield was great!. She was very nice and helpful and made sure that we got the correct items that we like from online order. Highly recommended her services ❤️❤️❤️

Marwan helped us, We had a nice shopping experience.

Terrible store rude employees. They don't want to do a thing want you to do all the work and they get a commission. called in and asked them to look up a recliner and he said rudly you look it up. Asked for a manager and he refused. called back a girl answered rude laughed at me said i work on commission and I don't care!!

Top notch customer service! Brandon our sales rep went above and beyond.

A very good experience. Thank you

Great customer service! Thank you so much !!

We had an amazing experience at Ashley’s. Our sales guy was super helpful with all the questions we had and even helped us get our furniture in our truck.

Husband and I went in looking for a dresser and was greeted by Paris offering her assistance on anything we need. When we found our ideal piece, Paris was quick with knowing the pricing and explaining the financing options. Going through that was as efficient, too. Thank you for the excellent customer service, Paris!

Excellent service by Paris. She made the transaction very simple, she helped us with everything we needed, answered our questions, París was straightforward and kind! This was the best customer service at a furniture store we have ever received. Keep up the good work!

It was my first time visiting the store. I had a great experience. The staff was amazing, very cordial and available to answer all my questions. And the price is unbeatable! I recommend

Scam company, the worst experience of my life. My tension has risen many times due to the anger I have with this company of thieves. I am not going to pay anything for an ugly, poorly made bed and for a piece of furniture that they have not sent me. They are so starving that even the protection of the mattress was stolen. I will look for all possible means to sue this company.

Very friendly and efficient. Great experience!!! Paris was awesome!

We had our worst experience at this store. Ordered mattress, foundation and protector and struggled for almost 2 months to get something we paid for. The delivery was scheduled after a month and that too a wrong size mattress was delivered. Multiple attempts were made to explain that a wrong size mattress was delivered and that we ordered a king size. We received 10+ calls from delivery team that delivery is scheduled and upon checking the items it was always the wrong size mattress. There were n number of text exchages to explain that this is the wrong size and requested them to correct it on their side. Finally, the delivery was done and it wasn’t even complete. We were told that few items are to be picked from store. We reached the store to pickup the remaining items only to know that the items that we are here to pick are scheduled for delivery and we will have to get it changed and were asked to reach out to someone to get the delivery type changed. The expierence at store - All sales agents are busy with their clients and we had no one on the counter to listen to what we had to say. One of the agents told us that we dont have a senior here and someone can talk to you only after they are done with current engagements(which I understand) but atleast was expecting someone like a store manager to be there. After we showed our discontentent with experience at Ashley to someone at store(waiting for sometime for someone to attend us) a gentleman came, listened and resolved the issue. But m never coming back…

Sausha and Destiny were wonderful helping me find a new bed and adjustable mattress! Both were extremely knowledgeable and made the process fun!

Great customer service. Really liked this Store compared to others I been to.

We were assisted by Mr. Marwan. He's very helpful, knowledgeable, and did not hover around us. The furniture arrived on time, and the delivery person helped with setting up the sofa and disposed off the wrapper.

This store is a disaster. Everyone you talk to gives a different answer. They will say anything to make a sale. Stay away.

I had the pleasure of working with Korey at Ashley's Furniture Store in Frisco, Texas, and I couldn't be more impressed. Korey's knowledge and expertise were evident from the moment we began discussing furniture options. Not only was he patient in answering all of my questions, but he also went above and beyond to ensure I found exactly what I was looking for. Korey's professionalism and dedication to customer satisfaction are truly commendable. I will definitely be recommending him to all of my friends and family. Thank you, Korey, for providing such exceptional service!

Amazing experience. Korey and Beau was patient and well informative. They answer all our questions and never felt rush..

Absolutely ridiculous. We paid in full and were promised a delivery date. On that date we changed our whole schedule around to receive the furniture. We never received a call or email. We called them and they said because the sale was done incorrectly no delivery date was set. They didn't even have our correct number or email on file so no one cares here. Stay away.

I had great customer service from the minute I walked in the door. Our rep was Very helpful, not pushy & excellent personality . I will definitely go back!

As we entered the store we were met by Korey who was very helpful in locating the perfect piece of furniture for us. I can't thank him enough for all his help!

Four “men” standing at the front of the store watching blankly as I struggled to open the doors holding a large box in my hands. Maybe help open the door instead of just watching me struggle through both sets of doors to get in the store while you stand just a few feet away…

Unpleasant

Great experience. Have shopped at Ashley many times over the years and furnished most of our house. Never disappointed.

Our salesman Korey was fantastic and very knowledgeable!

Paris was very helpful

Brandon provided excellent customer service and had great product knowledge. We can't wait for our new couch.

The floor staff were very friendly, present when we needed him, and let us roam/explore when we wanted. Thank you Brandon. We hate shopping, but working with you was very delightful.

Destiny was great and helpful. She was knowledgeable and quick which I appreciated.

Had a bad experience with sales in the store. There were 4 or 5 salespeople, but only 1 guy (Chris?) seemed to be the only person who had the approval to do all the work. He was nonstop talking about himself up and his background. He takes multiple phone calls in the middle of assisting us. On one phone call, he tells us that it's his wife calling so he has to pick up but I overhear him talking inventory??? He would also share details from his other customers that I really couldn't care about. Other than picking up phone calls, and had to step away (to help other clients) I approached another salesperson for help because it's been 2 hours and I made my decision now. I want to pay and go home. But they all go to Chris and ask him if they could do the transaction a certain way. Chris instead tells them he will take care of it. Mind you, we were not originally Chris' customers. But somehow the other sales associates keep referring back to him. What I expected to be a 1-2 hour experience ended up being about 4 hours!! For one piece of furniture! (We took about 1 hour to decide on one) We waited because we opened up a credit line within 15min of going into the store and intended to use our line of credit that day. We didn't know we would end up staying 4 hours. One thing that bothered me was that, he knew I was the one paying, yet he kept talking to my partner instead! Also, didn't appreciate the tough push on purchasing add-ons. When I refused on the warranty, cuz I just clearly don't see the point of purchasing one (I dont care what it covers and I dont have to justify why). His reaction was blatant shock like 'no? just no? you dont even want to know what it covers?' By that time, I had enough and done being nice. Fair question but I'm interpreting his reaction like I'm annoying because he has to 'work for it' now. The look on his face was pure annoyance and shock. Didn't even bother hiding it (it was almost 4 hours, getting closer to closing time).My experience with delivery actually went fine. When I had to reach customer service, I called the phone number on our receipt and when they picked up, they said this is Ashleys Furniture Canada and they couldn't assist us and don't know why our phone call went to them instead. SMH.

Delivery was fast and efficient.

The sales team were so professional and nice! They made sure we had any and all information we needed!

Great customer service

Paris was so awesome, she listened to my furniture needs and showed exactly what I was looking for. She was so patient and understanding too, she’s a rockstar!

Friendly people, decent product, watch for sales.

I’ve been a repeat customer for 18 years. My last purchase was 2 sofas in 2019. Last November we heard the sofa crack and drop down when my son was sitting on it. I filed a claim with the protection plan but it was denied because they don’t cover the frame. So I decided to investigate to see what was going on internally since I have no other option and can’t use the sofa. Once I opened the bottom part, I see exactly what is wrong. They clearly damaged the support while building the sofa and just left it that way. So the sofa was 100% going to break it was just a matter of how long it would take for it to crack all the way down. I called the store and was told it would be $90 to have a technician look at it and $99/hour if they are able to fix it. Even though they sold me a sofa with a compromised frame, I’m responsible to pay for it, which it would end up costing more than what I originally paid. I’d highly recommend you take apart any furniture you buy from here and inspect it yourself (manufacturer warranty is 1 year) since they clearly don’t care about quality control, and the protection plan is a waste. ** I am still waiting to hear from a manager

Korey was fantastic! He went out of his way to help us! Excellent customer service! Very knowledgeable of the products.

The best

I desperately need a new mattress. Christian and Paris had all the information about the different brands of mattresses and were very patient to give me time trying them out. There was zero pressure to purchase, which I appreciate. I would highly recommend this store and this representatives.

Brandon Griffith did an amazing job helping my husband and I pick out the perfect couch for our first home together. He was extremely helpful and knowledgeable. Highly recommend

Excellent customer service and very helpful. Recommended!

I was shopping around for a bedroom set. I told the saleswoman, Paris, what I would like, and she was able to help me find the perfect set. I ended up paying for it in full, and she included a 5-year protection plan. I would definitely shop here again if I need to.

It is worth shopping in Ashley Frisco , the salesperson Marwan and his manager gave time for us and helped in suggestion for the furnitures

Beau is the absolute MAN! Go in and just ask for him. He made sure that I was giving all my options and genuinely helped me pick out the product that fit my needs. We didn’t even squabble about price. He made sure everything could fit within my budget. Plus Al the manager is cool too!

30 minutes to buy 2 small items. Waaay too much paperwork and each item had to be done separately. Unable to use credit from unused warranty purchase due to no explanation of the terms. VERY unpleasant experience. Not coming back

My boyfriend and I absolutely love Korey! He was so helpful through our whole process of finding a new sectional! We will definitely be coming back for more furniture! HIGHLY recommend Korey!!

Daniel gave me a great experience and he made sure I got what I wanted. I will definitely be back in the future to add to the bed I purchased.

Korey was great to work with. Super friendly, incredibly helpful. Best furniture buying experience I've had!

Forceful "customer service". The sales associate tried to pressure my husband and I, several times, even after we declined, into buying from their store and not online, when we came in and said we were looking at a bedroom set we found online. I trusted my gut and refused to be pressured into buying it from them, even though they had it in stock and was the set we wanted. GLAD WE DID! It was $1100 for the dresser at the store and online it was $800! The end table was $600 in the store and $350 online. What a scam. Never going there again. CUSTOMERS BEWARE.

Great customer experience. They were attentive to my needs and helped me as needed. The salesman was very patient and friendly.

They were helpful and friendly. Great service!

Chris Kramer was absolutely amazing, so much experience and transparency and willing to help us find exactly what we needed!! Took a lot of stress off of trying to find furniture. Same with Christian!! Thanks guys!

Paris was very helpful and had me in and out quickly.

Very bad customer services, especially the manager of the store, Greg lack of experience, not only sell us wrong furniture and also don't work to solve customer issue, shame on Ashley management, who appoint people who don't know how to handle customer issues.

Do NOT buy from this store. I purchased a kids bed/room furniture set from this store and they delivered an incomplete/wrong set. I have been trying to correct this issue since 12/1/23 and have had no luck because when you call their store no one helps or they just say they call back (they don't).

This was the absolute worse furniture shopping experience ever! If I could give 0 stars I would. DO NOT shop at the Frisco location. The manager, Megan, is terrible to work with. She does not take care of her customers. This was my daughter’s first experience buying furniture which turned into a nightmare. We will definitely not return!

Corey was awesome! So helpful and didn’t pressure us at all. He let us shop at our own pace but was readily available for questions and guidance. Highly recommend asking for Corey!

They was very professional top tier awesome ♥️

Amazing customer service.

One of the best shopping experience- very knowledgeable and courteous staff, extremely transparent business!!

I found a great dining table with excellent help from my salesperson, Paris. Easy purchase, quick delivery and I am very happy.

Fast and easy!

We already knew what we wanted when we walked in. Made the order and purchase quickly.

Update: I’ve read a few reviews and it seems like it’s the same pattern. Do not order from this store. They say one thing and do another. They do not communicate when things go wrong on their side. We were told a manager would contact us right back once he got off the phone. It’s 3 days later. We will be taking this further because it involves a forged signature. Just want to help others with not ordering furniture from here. I’ve had a horrible encounter when it comes to the delivery with Ashley Home-store. The delivery drivers forged a signature of mine and Ashley has still yet to call to resolve the issue of changing the furniture. We had a set of a huge sectional and dining table set. We were not going to sign off for the couch just the dining table set, the delivery drivers signed without our permission after we refused the order because they said they could not alter or take pieces we wanted to change. They kept repeating they did not want to ruin their Saturday. They did not want to take pieces back to the truck since they felt it would prolong their day. They rather us sign for furniture that we were not satisfied with and stick with it because it was “too much work”. We were speaking with the manager of the delivery drivers to outweigh the options we had since it was an holiday and the store was closed. Once we got on the phone with the manager the delivery drivers left without saying a word and the refused couch. When we told the manager he was very shocked that they would leave one without the photo of the furniture but two without our signature for the approved pieces. The supervisor called them to have them return, however, the manager did not give us a call back right away. It was about an hour later and we left the apartment momentarily because we had not heard anything back yet. We let the supervisor know it would be 45 minutes until our return. This is when all communication stopped with the manager along with the delivery drivers. We received a call from the driver but it hung up right away. We called right back and no one answered. Not shortly after I received the notification that the drivers forged a signature to be signed and that the delivery was completed, even though we made an agreement for the couch to be returned back.

We ordered a couch in store with Charles in early November. Was told delivery would be in 4 weeks. Once 4 weeks go by, then they decide to let us know they need 5 more weeks. Once 5 more weeks go by... guess what... they need another 4 weeks. How can you be so wrong in the first place?! Charles said to reach out to him if we have any issues and he never replied to our email or returned our calls. Save yourself the false hope of having new furniture when they say they'll deliver. Never shopping at Ashley again. Telling all our friends and family to stay far away as well.

Korey was awesome! He was very knowledgeable and listened to our needs. He was very patient, answered our questions, and took us all through the store to make sure we saw everything that might meet our needs. We found everything we were looking for. There was no pressure. He didn't try to upsell us more than we wanted. Altogether, a very pleasant experience!

Korey was great. He helped us get new bedroom furniture. Highly recommend!

Paris was amazing as usual! Very attentive and knowledgeable.

I had a very good experience while purchasing a mattress set for a guest room. No high pressure sales, very knowledgeable and they worked with me on price. I enjoyed shopping at Ashley.

Excellent service

Philip was great and very helpful.

Jafar Zaidi was an amazing sales person!!! he is your man to go too! Great customer service and made us feel welcome.

I recently purchased a dining table from Ashley Furniture, and I must say, the delivery service was extremely disappointing.. When the table arrived, I discovered a noticeable chip on the table and one of the chair is ripped off , prompting me not to sign off on the delivery. The delivery guys noticed the damage and told us that they will make a report of damage and someone will come and replace the table and chair , and they also told they don't have to take it back and I don’t have to sign and the delivery will be marked as fail .. To my dismay, I later discovered that someone had forged my signature and accepted the delivery on my behalf. This unauthorized sign-off is not only a breach of trust but also raises concerns about the security of your delivery processes. After my complaint also no action was taken for the forged signature and delivery.. After multiple follow they agree for replacement but now after 4th attempt of delivery also the table still has dents and each time they bring a used one with scratch and dents .. I am still waiting on the new table replacement done after one month of purchase .. Overall, a frustrating experience that tarnished my impression of Ashley Furniture.

Salesperson was extremely helpful and great at problem solving.

Carla Johnson assisted me with my purchase and was very very helpful! Carla was patient as well as knowledgeable when it came down to finding what I came into the store to purchase! She provided the BEST customer service I’ve had in a very long time! Great job, Carla!

Korey was great and made it super fast and easy. Got everything I wanted/ needed.

Brandon and Douglas were phenominal. Made my purchase extremely easy. Both parties went above and beyond expectation…

Wonderful, we had a great delivery and guys were very skilled at their job.

The sale guy was friendly, but he was not going to give me the sales price. I happen to look at the online sale and then he said he remembered it was on sale. Also didn’t know if the piece I was looking at could be rearranged to fit a different corner in a room. It took 3 people to figure it out.

They are very attentive and professional... They have beauty in everything they sell

Mr Korey is awesome. He was so helpful and kind and because of him we are able to purchase whatever we liked

Paris was a great salesperson. Made my stay at the store a good experience.

It was a great experience at Ashely, We worked with Stacey, who was a very kind and knowledgeable person. She understood our needs and budget and layed out different options to choose from. Thank you Stacey, Appreciate your time and support in getting us what we were looking for. Great Job Stacey. Keep Rocking.

We had a great experience. They were very helpful and nice to us.

Great experience working with Chris for our furniture needs. I will go back for future furniture purchases.

I am always glad to visit Ashley Store located at Frisco Tx, to get such beautiful furniture and reasonable price moreover sales person whose name is Chris Kramer very awesome, extremely knowledgeable and professional, treated me like friendly as a family member, always he went very extra miles to help me out in few minutes outstanding personality with knowledgeable skills, I would like to say him thank you so much also customer service at this location more than words awesome job, and I do recommend to all of you if need furniture stuff Ashley Frisco at this location very phenomenal thank you again keep your excellent outstanding customer service!

Excellent customer service. Quality furniture.

I would definitely not purchase any kind of warranty from Ashley’s. The protection they said covered spills and this and that I paid 358 dollars for, they replaced a single cushion to my sofa and called it done.. sorry for $358 I should be able to replace ALL my cushions so they all match

Excellent knowledge in their product and what they had available in color and fabric. Great selections of styles and pieces to add. The nicest surprise was the price fit my budget which is always the best outcome. 😊

Great customer service from Korey.

Great customer service & selection. Thanks again.

The delivery men were prompt, cordial, and very professional.

This was a great experience. We were looking at the Ashley Navi sleeper sofa, and the Ashley Frisco store was able to meet and even beat the price that other stores were selling it for. Our salesman Doug was great, very knowledgeable and spent a long time with us comparing sofas. Couldn’t have asked for better. Our delivery guys were great too, they got it up the stairs and set up perfectly with no damage to sofa or house. And we love the Navi sofa, it exceeded our expectations.

Stacie was the kindest saleswoman I have ever encountered. She was patient and thorough. She is an exceptional employee and wonderful person. We had a wonderful experience.

Edit: have to keep shortening my original review because of the ongoing Saga. I've received my coffee table after a 3 month delay on my shipping and it arrived cracked, the box got dropped during delivery. Now I'm talking to warranty claims and they have already lost my original claim and I guess the new agent on the phone didn't want to deal with it so she hung up on me. Literally if you can think of anything that can hamper the experience of purchasing furniture, it's happened with Ashley. Stay away. If I could offer 0 stars i would Original review: Buying a coffee table has been almost a 9 month ordeal going on 10. After having total argue my way out of the scam that is the Ashley warranty and their "no use no lose in store credit", my coffee table has now gotten delayed a second month after waiting 2 months for backorder. Ashley refuses to offer any more reimbursement for the continued delays in delivery of their furniture. Honestly if they delay it again I'm just going to aks for a refund and take my money elsewhere permanently. I ordered a back ordered custom couch from Nebraska and got it in 2 months. How Ashley has 4.3 stars is beyond me, I work in Healthcare and every patient I've spoken with that has bought from Ashley has always had the worst experience, one even said she considered sueing Ashley. Unless Ashley gets fake reviews or has Google delete negative reviews (I worked for a company befote that paid for that) My best advice. Stay away from Ashley, take your money to one of the numerous other nearby furniture stores

I was allowed to walk around and look on my own which was good. As I was ready I found a salesman. This young man was very attentive to my needs. He patiently let me drive my needs. Once he found out what I REALLY WANTED AND NEEDED, he worked with me to get the best deal I could get and still get the delivery. Thank you for all you did to make this possible.

Destiny was awesome!

Destiny was great answering our questions but not pressuring us. Unfortunately we have to wait a few weeks for our purchase to become available.

Great experience. Easy process, love that I was given enough space to look and walk around. Great service.

That guy Brandon is just amazing. Great customer service and he worked until he found the right deal for me. 100% satisfied

They are running a Price Match sale for Black Friday. Stacie has gone beyond an extra mile to get us the best offer.

The salesman put in the wrong item code while we were sitting in the store beside the bed frame that I wanted. The wrong bed frame was delivered.

They were very efficient and quick with the set up.

Great buying experience, Chris was knowledgable, transparent and did a great job walking us through the whole process. They were also able to apply the black friday discount which made it easier. Acknowledge another gentleman manager who walked the floor with us, all of their sales rep seem well tuned to customer needs.

Korey was awesome! We got a great deal without any pressure, and he let us explore without bothering us all the time, just checking in periodically.

Friendly and fast! Paris is amazing! Ask for her if you get the chance.

Exceptional

Philip did a great job finding what I needed and very helpful with the Black Friday discounts. Would highly recommend him/Ashlee furniture in Frisco

All good

We were in and out in 10-15 minutes. Brandon, the guy that helped us out showed us exactly what we requested and didn’t waste any time in getting us taken care of!

Love the furniture. - 5 start. Delivery men were so nice and efficient. 5 stars 3 stars for account/ order management .

Today I was at Ashley for sofas, but the salesman was a racial person, this led me to walkout, SORRY ASHLEY YOU LOST A CUSTOMER, I was to buy sofa worth 6000/- dollars

Very poor service , just trash talk to impress you. I received a wrong product and struggling to return them. Don't buy from store .. better buy online. Update : After multiple visit , things got heated up today. Had to call 911 as the employee who ordered the wrong product manhandled me due to this arguement. Then finally the store manager dropped a note to customer service for return . It took a month to make it happen , now waiting on customer service again . p.s. the employee disappeared before the arrival of police . Update 2 : After multiple customer service call , our money was returned as store credit . Never wanted to enter that store so raised a credit card dispute to get refunded .

I purchased three bar stools in the store for $500. However, they delivered the wrong items valued at $250. When I attempted to contact the store, they directed me to customer care. Upon contacting customer care, they instructed me to go back to the store. It has been two weeks, and my claim has received no attention or resolution. Marwan was the sales representative who made us to pay for discontinued items and created invoice with wrong items

Do business with this company at your Own Risk! Beware of their NO RETURN POLICY which is buried as a one liner of the page 5 of the 6 page receipt they gave us. At no time during the sales process was this policy disclosed nor is it posted anywhere in their showroom. What company today doesn't offer returns or exchanges??? When our bedroom set was delivered it was defective, the headboard of the post bed we ordered was poorly constructed. When inspecting it further we came to the conclusion that the panel board design in the same collection would be a bit more sturdy than the post board So we contacted the Frisco Ashley location from where we purchased and asked since the headboard needed to be replace if we could swap out with the panel board instead. We even offered to pay any additional costs of shipping, etc. We were told NO. They would send someone out to repair. We asked if we could escalate to a manager. NOPE. All we received was deflection from the staff saying how this location and the parent company are two separate entities, and how the parent company makes all the decisions, blah... blah... blah. Eventually we were relegated to the Associate Sales Manager, Kendra Stevens, when we asked to speak to the store manager. Kendra promised to raise our concern and also our solution / proposition to the parent company and get back to us. She would not give me the parent company's name. After some digging, I found the company: Dufresne Spencer Group out of Memphis TN. Kendra never got back to us. Again, she deflected any responsibility and decision making to the parent company saying her hands were tied. And she wasn't the only one saying this. It was like Ashley's whole staff was trained more in deflection techniques rather than customer service. No one there was able to make a simple decision AFTER the SALE. So, we decided to call the parent Group DSG. No luck. System and phone issues prevented us from contacting anyone with decision making ability by phone. By text and email Ashly communicates letting us know they are sending a box of parts to repair the headboard. This is after a technician who came to our house determined the board couldn't be repaired. Well the box comes to my house and sits in my garage for several weeks until another technician is scheduled. This technician arrives and makes the determination also that the board can't be repaired. We are now several months into this. We once again propose an exchange to the panel board style and offered for Ashley to keep the difference in the less expensive panel board and we would pay any exchange / delivery fees. Again, the answer was NO. It was almost as though they got pleasure and delight out of pissing you off not satisfying your purchase experience. In the end, 5 MONTHS LATER, we finally got a replacement post board. Again, understand when you are doing business with this location... RETURN POLICY "Once the item(s) are in your possession, all sales are final." Believe me, we were delightfully reminded of this by there staff several times by email and text. In our experience, this company is not the least bit concerned about your overall purchasing experience or satisfaction, only in making the sale. There is zero flexibility... NO EXCEPTIONS! And if you think you're going to call the local location or DSG in Memphis try to reason with someone who legitimately cares about you and your satisfaction as a paying customer... think again. Remember, look at your sales paperwork carefully for this No Return Policy, because our sales rep didn't disclose it nor was is conspicuously displayed anywhere in the store. I will never shop at this location that is owned by DSG. Instead, shop for your Ashley furniture on-line where you have 72 hours to report if you are unhappy with the item in anyway and then work with them for replace, pick-up, or return.

Excellent customer services. Enjoyed workibg with Charles

Destiny helped us tremendously and she is very knowledgeable. Thanks for helping us with our purchase.

5 stars went in on a not so busy evening. Was approached and helped right away. Kris was great, he was informative and matched my price from online. Definitely made it super easy.

Chris is great to work with!

Chris and Jafar were very helpful with answering all our questions until we found the perfect items.

Chris Kramer was very personable and made our buying experience smooth. He listened to our wants and needs. Every question we asked, he had an answer. He taught us quite a bit about mattresses. We appreciate his thoughtfulness and kindness. He’s the mattress King!

I recently had the pleasure of shopping at Ashley Furniture Store, and I must say that the experience was exceptional, thanks to the fantastic assistance provided by Ethan. Ethan was helpful in explaining everything to us.

They treated us really nicely when they were making the sale/ their commission…… when it came down to helping us load the furniture to our truck they acted like their arms fell off and didn’t work. The warehouse guy flat out lied to my husband about when he could pick up our couches and when someone could help load. It took 2 days to get all of our furniture. No one cares or called to ask how they could help. They were sure to be happy to take our money though. I wouldn’t do business with this company based on this customer experience.

Dealt with illegal business dealings today. About 10 minutes after they setup my account I received a notice of a class action lawsuit for a pricing settlement. Sure enough they were continuing the same practices. Charging me two different prices for the same set of furniture. I was essentially forced to purchase the $700 warranty or pay $700 more for the same merchandise. Ended up cancelling my order and wasting three hours in that store to get jerked around by a very disrespectful and rude manager Don - avoid this store at all costs. You will waste your time and money. Also, if you have experienced the same treatment, I encourage you to report it to the Texas attorney general and BBB.

Do not do business here. The company forces their people to be dishonest pond scum. They will remind you 100 times that you have to sleep on a mattress for 30 days before they'll even consider taking it back but not mention once there's a 3 day return policy for everything else. Then, they'll just repeatedly ignore you or pass you off while hiding behind fine print like it's a shield.

My husband and I went in to look at a certain table and Chris was there to help us right away! He gave us all of the information we needed and answered any questions that we had! Highly recommend!

Philip at Stonebriar location was great. He was patient to take the time to help me and understand what I was looking for. He also worked within my budget as well. Professional and caring. I would definitely buy from him again.

Great customer service. Paris was really nice and super helpful.

Danger! We have hired a lawyer for Frisco and Plano location. Ashley in other locations are great. They will not let you return any furniture even when it is the following day! We have a terrible story of what they did to us. I have purchased beautiful furniture from Ashley for years. The problem is the owner of the Frisco and Plano location. It started with a purchase of family room furniture. We bought a couch, love seat and over sized chair. They delivered the couch first. It was defective. One side was puffy as it should be. The other side was flat. I called the next day and they said we could not return it! I canceled the rest of the set so we would not be charged. I fought for at least two months with the manager. She finally agreed to give a credit. I did not need furniture, starting picking up decorations for the house. I had a $5000.00 credit. This is not what I thought was fair. As I was picking up things I liked but did not need, she came up to me and said it had to be furniture! We had already bought furniture. We knew we could not fight them so we decided to get a new bed. We loved our bed, but felt that was all we could do. We bought a Temporpedic soft mattress anld a $150.00 cover. The first night we slept in it we knew we made a big mistake. We like extremely soft beds and it was not for us. We paid $5000.00 dollars for the furniture, and the bed with base was $7000.00! Again, I called the next day and asked to return it. I wad told that we had to wait six months to get use to it. If we still were not happy, they would give us a refund. I called the day of six months. No return because it had been over there return time. I have always loved Ashley furniture. It is just the owner of the Plano and Frisco location. I spoke with the corporate office and learned a lot more. I will not inform you of what I heard in respect for them. The BBB has had many complaints and had nothing good to say about them. We have been through many tragedies at the same time and did not fight back. We have hired a lawyer and he will expose the two locations that are giving them a bad name. I have bought Ashley furniture for years! Always great furniture and customer service!

Marwan G. Was a phenomenal sales rep and helped us get a great deal on a couch we’ve been searching forever for. I highly recommend the protection plan as well!

My husband and I came in just looking for options for a dining room table. The sales representative introduced herself which was nice, but every 4-5 minutes she would ask if we needed help. That is not the shopping experience I prefer.

Korry was our sales rep and he took his time to show us around, identifying options and asking us questions to help us with our decision making. We came in for a couch/loveseat and added a new Tempurpedic mattress. And they were offering great no interest financing that really helped us with getting more for our money. Thanks for helping us with our new furniture.

A very good experience with my purchase

Great experience

Ethan was very kind and patient. He welcomed us in and got our purchase together in a timely manner.

Experience was amazing. Beau made sure I was taken care of. Definitely buying here again!

Very pleasant experience!

Marwan was very nice and helpful. I am very happy with my purchase. Great job.

Great customer service from the management team and some deep savings. Really enjoyed purchasing a bedroom set from this location. We will definitely be back again!

Good services. Satisfied.

Great customer experience, I recommend others to buy from this store.

The worst service ever they delivered damaged item I asked for replace it and they send the wrong peace twice made me take off day from my job 3 times and in the end they send one stinky smell so bad and bad finishing i will never deal with them again

Amazing customer service! Korey was the B E S T. So helpfully and you can tell hell truly cared about what was best for my family.

Amazing !! Get me what I wanted at a price I could work with !! Paris was amazing !!

Wonderful and satisfactory service Thanks Phillip and Chris

Great selections and great service

Paris was a pleasure to work with. She showed us all our options and made the checkout process very easy. Loved the large selection of furniture too.

Everyone either staff, associate or manager did good job. Provide excellent customer service and help out where we struck.

Korea was the best. Very knowledgeable and a talented salesman.

Best service! I an so excited about my new couches and can’t wait to have friends come over and watch the game while we have the best time!

Zero Star. Worst shop ever. Post product purchase support is very bad. They don't care if the product is good or bad after purchase.

Very helpful and honest service. Thank you

Paris and Paulo was great! They made me feel at ease and made sure that I will have the perfect furniture to make my house a home. Thank you both for making my new start in Dallas a positive one.

Korey did an awesome job helping me find a product on short notice. Highly recommend him if you’re looking for help!

I’m a lover of great products/furnishings However; I must say Ashley delivery service has drop I’m My product was delivered damaged, cracked and broken. Sadden Anitan f

Beau Davis was an exceptional sales advisor. He helped us find the right couch that fit all of our requirements and kept a positive attitude through the process.

I went specifically to purchase mattresses for my teenage boys. Korey was super helpful. Very patient and knowledgeable. He didn’t try to upsell me and really took the time to educate us on the different mattress types and helped the boys understand their preferences. Previously I selected the mattresses for the kids. Now they are older I allowed them to select their mattresses based on their needs and preferences. Korey helped us pick the perfect tempurpedic based on their needs and preferences.

Very good customer service. Very attentive to our wishes and choices.

Great customer service

Zoe was extremely helpful and knowledgeable!!!!!

Ethan was great at Frisco Ashley

You can get the same furniture at Nebraska furniture quicker and cheaper.

Paris was great, all of our furniture needs were handled excellently. Thank you!

Paris helped find the perfect dining table for my space and got me an acceptable price to rival NFM. Very happy customer.

Great experience! We bought several items there, and loved our sales associate Phil because he was patient and able to show us lots of options!

DaShawn did a great job! Knowledgeable, personable, a joy to work with!

Korey was very knowledgeable about the products offered and had an understanding of what we needed for our comfort.

Chris Kramer he was great! Very knowledge about all the products in the store and very professional with his craft/work. Great guy!!

The sales woman and her manager was TOP TIER!! Thank you Kaitlyn and Paulo

I bought a bench from this store and it was shipped to me in bad smell. And in their email about delivery i found that they faked my signature on the delivery document. Ashley local store has independent return policy, and this store declares all sales are final and they do not allow any return. So, one star at most is fair for them. I would never recommend this store maybe any Ashley store to my friends. Stay away from them.

The service at our Ashley Store was awesome. Very patient and there was always someone available.

Corey was very helpful and we ended up with the exact table we wanted with very nice chair. It was a pleasant experience all around!

Destiny was an excellent sales person. I had done my shopping online, knew what I wanted, and Destiny made closing the sale a pleasant experience.

Carla was such a good help. She was friendly and welcoming to me and my family!

Staff was friendly. Our expert associate Paris was great! She was extremely patient with my indecisiveness and helped me sort through my furniture decor ideas without pushing for sales. She made the shipping experience great!

We had a wonderful experience. Chris, one of the managers there was very knowledgeable and great to work with. I would recommend him and Ashley to anyone.

Ben was awesome - took care of all the concerns we had and went the extra mile to ensure we were happy with the purchase…

Ashley furniture in frisco was great! Specifically Paris! She was extremely helpful and answered all of our questions without being too salesy. She was a pleasure to work with and we never once felt like we were being pressured by any of the the sales reps while we were there — unlike our experience at a different furniture store. We ended up with an amazing deal and were able to get 2 beautiful pieces of furniture that we are so excited for!! Paris is literally the best and if it weren’t for her amazing help, we probably wouldn’t have gotten what we needed! Definitely recommend this store! We will be back to fill up the rest of our home with furniture as we move in! :)

Wonderful place, service, sales people!!!

Ethan was great! We walked in and he greeted us immediately. He was very helpful showing us around. We found was we we’re looking for and did a price matching. Great costumer service!

This place is an absolute mess. Whoever is managing this place hasn't the foggiest idea how to run a store.

Chris was Awesome & answered all my questions. Easy to make purchases over the phone. Thanks for your help !!!

Ben was great

Excellent service. The representative was very polite and helpful.

Found what I wanted, and Kaitlyn got me set up for delivery and checked out quickly!

Excellent A1 service by Corey.We bought a quality dining table set for very reasonable price at ashley store frisco.I had to cancel an earlier purchase from a different store as their quality and price was not anywhere close.

I have to select at least one star. If you want to go to this store, just be careful. They will force you to buy their mattress even you don't have any plan to buy it. I went there to buy just sofa set. They pushed me to buy a $4500 dam mattress and any time I sleep on it I get a terrible back ack. My wife put the review before and they asked her to send an email with details, but nobody didn't answer. The only thing that I can say if you want to go there is: God Bless You and Your Pocket.

Purchased a chair & ottoman. Salesman was friendly and not pushy

I was so pleased with Phillip professionalism l called back and order a couch and a love seat! He deserves a raise. Thank you Phillip and Ashley Furniture ❤️

First let me say this is my opinion and was my experience. What a TERRIBLE after sale customer experience! Be warned that they will tell you anything to make the sale, once the sale has been completed they couldn't give two shits about you. My sales person said this came with "White Glove Service" but when the delivery guys came they told me they don't move the old furniture (lie 1)My sales guy also said "if you get the delivery and you determine you don't want a piece, refuse it and we'll credit you back (lie 2)After drop off I noticed damage to one of the feet, I reached out to customer (no) service and opened a ticket, sent a picture and... opened a second ticket. My suggestion AVOID this place at all costs. Typical scumbag sales hucksters!

Don was great and very helpful!!

We were pleasantly greeted by Caitlin and we told her what we were looking for. She showed us a couple of pieces and pointed us to where to look further. She then allowed us to browse on our own but checked on us to answer questions. Ashley had a wide variety of pieces to choose from compared to the other stores we had just visited. We found just what we were looking for and the purchase was quick and easy.

Delivered broken furniture.

Buying at Ashley's was a great experience. Our sales consultant was friendly and knowledgeable.

Great customer service and product knowledge. Got a better price elsewhere and Ashley matched the new price

UPDATE! I rescheduled for the correct bed to be delivered(3RD TIME), and now it finally arrives with no hardware to put it together. I contact customer service through text AND phone, they say there is nothing they can do until 48 hours from today. I also spoke with a supervisor over the phone and he said he could only offer me $100 dollar gift card for Ashleys. No money back on my items, no money back for my inconvenience, nothing!! I even emailed the email address that they gave me in the last review, but got no response. I contacted my sales person (Travis Weithorn), but he never called me back or followed up on this on going issue. This is the worst company to order furniture from! I am looking to furnish my whole entire house but will not be going to ashleys EVER AGAIN!!!!

Pricing in store is double for so many of the same things on-line for some reason. Same with nearby competitors that carry Ashley furniture who carry it for far lower. Staff in store seem pushy and non-customer oriented. It is clear the focus is money driven rather than being truly helpful, knowledgeable about their product and paying attention to the customer in front of them’s needs. I bought a few items years ago that were mid-range priced comparatively and ended up being junk too soon. Was hoping for a better product and better service. Seems it’s gone downhill on both fronts. Disappointed and done with Ashley as a store.

Everyone in the store was nice and friendly. Ethan and manager Don did everything they could to earn my business. I will definitely tell everyone I know to go to Ashley’s and see Ethan. Thanks for everything!

Philip was so helpful. We’d gone to several other furniture stores looking for a sofa, and honestly Ashley’s made our experience so quick and painless.

Helpful non pressuring sales person (Kay Kay) was helpful and knowledgeable. Good value purchase

Great service

Chris was very helpful and knowledgeable about mattresses, which I appreciated.

I have been a customer in Ashley for the last 10 years and I can see that the quality of the products have come down extremely badly. My first purchase was in 2013 and I had never used my warranty claim because the product was so good. In 2019 Nov I bought Furniture‘s worth close to $15,000 from Ashley and within a year I had to return the couch and now within two years I’ve had to apply for warranty for almost all the products that we bought. No I am chasing Ashley customer care and the warranty company as the list that was sent did it have my entire furniture that was under warranty. So I can’t get the repairs done either.Very very disappointed & frustrated. Do not expect to have the same quality that Ashley used to have. Please go else where

Corey made a big difference in our decision to purchase a mattress.

Great customer service

My salesman Korey Delaine was awesome! My mother and I came in 20 minutes before the store closing to buy a mattress I already picked out online. Korey greeted us within 5 minutes of us walking in and had a very pleasant demeanor. He assisted me with my purchase quickly and I was able to open an account for future purchases. Even after we left, Korey called to make sure we were safe as he saw our car parked in the car lot well after closing. Funny enough we were fine and just scrolling through social media. I would refer Ashley and Korey’s services to all!

Worst experience we’ve ever had with a furniture store. They offer and you pay for what they call “what’s glove delivery” which indeed it is the opposite from that! Two people who are in dirty scuffed up clothes smelling like smoke who come to your home. Without even getting the furniture off the truck they say, “it doesn’t fit” no measurements, nothing! Spoke with the distribution center they are clueless and after several calls will hang up on you for no reason. Now we’re having to cancel the item with no receipt or proof it was canceled. It’s just, “take our word for it it’s been canceled “ nobody has addressed the issue not even the store manager Charles. The salesmen in the store Judge you and won’t help you if they think you aren’t buying. Overall the store is a disgrace I recommend ANY other furniture store in the area. There are several to choose from. Don’t say you haven’t been warned.

Great Customer Service!

Todays experience was exceptional because I had the honor of working with Juan Martinez. He was very personable and made me feel very comfortable with my purchase. I really want to share my inside joke but I really can’t on this platform. However, I wish all of the sales people were as nice as Juan. I’m glad he was in the area when I was I the store. El Paso is lucky to have him.

Juan Martinez from El Paso, TX is amazing! I received fast service & got a great deal on a sofa & 2 chairs at a really cheap price. I will shop Ashleys again! Thanks Juan for all your help!!!

The service was greatly appreciate it, polite, and very professional.

Juan Martinez was so helpful and professional and just Fun to be around! Lots of positive energy! Thanks Juan!!

Very poor delivery and customers service. They hardly care once the sale is made.

Everything is so wrong about this store now. The furniture is made so cheaply and the furniture is pretty awful! The sales people are rude! The store is extremely crowded and hot!

Travis was great. Answered all our questions. Showed us many options for guest room furniture. Went that extra mile for us. Can't wait for our delivery

Went in the store ordered a KING bed and KING mattress, took off work, because Ashley only delivers Tuesday-Saturday, and you must be home ALL day because they do not know what part of the day the delivery will come. So the delivery gets here and its a King mattress with a Queen bed. So now I just wasted a day of work and no bed because they got it wrong. On top of all that, the only way to fix this is to text a bunch of numbers or call customer service and tell them the problem and then wait until they fix everything in 2-3 days from now and reschedule you another delivery 4 days from that(hopefully you are home sitting around doing nothing)! This place is horrible! Oh and I got no compensation or anything for the inconvenience!

There were about 7 employees standing around, all saw me come in. Was not greeted. Nor helped. They walked past me and greeted others, then helped them with their shopping. Guess it’s sales game.

The furniture is nice, price was good, God help you if you need any follow up, after sales support or run into a "hiccup" My advice, avoid this place, the savings is not worth it, when you need after sales support they couldn't give a sht about you.

My wife and me wasn't trying to buy anything just looking but Marwan and Korey these guys are simply the best they wasn't trying to pressure us into buying anything but as they was showing us around and looking at different beds we left with a whole bedroom set and mattresses and pillows their customers service and professionalism are A-1 so if you are looking for new furniture go check these guys out in the Frisco store

Our salesman, Juan, was very knowledgeable and directed us to mattress options after telling him our preferences. He was personable and willing to help us get to a comfortable price point.

Juan Martinez is an awesome salesman. He was very patient and helped us find a great set.

This is second time they delivered damaged product and mentioning that they cannot replace the damaged products and it is a mistake to buy from them even after the bad experience during the last time

Paris was great, very attentive and helped us pick out the perfect sectional for our space.

Called Ashley Furniture and was able to get item I needed sent the day I wanted as if I had ordered online and with friendly service

Great furniture great deals and the employees around the store were very helpful with finding me what I was looking for! I’ll definitely be back!

It was a pleasure working with Ashley Curtis. She is friendly and professional.

Nice experience with Ashley store although you don’t see everything online in store. They have selective but better products as compared to other furniture stores. Sales person was with good knowledge.

The person who helped me was very professional and helpful. I found the perfect bar stools. Will go back.

if you shop here, ask for travis! he was super helpful and wasn’t pushy at all like some sales people are. helped us purchase the perfect couch without feeling like we were being haggled!

Easiest process of buying a couch I’ve had!!!

We found exactly what we were looking for at a great price point. Setting up delivery was easily done and customer service was top tier.

We came back to Ashley because it was where we bought our furniture 5 yrs ago. We began with one person but then he was pulled away so another sales person helped us. They were quick and efficient and very friendly.

Chris was phenomenal! So knowledgeable, kind and a good listener! I am definitely going to tell my friends and family where to go and who to talk to about buying a bedding ensemble!

***I strongly advise against choosing Ashley!*** 1)Their store managers lack proper customer communication skills, displaying rudeness and an indifferent attitude. 2)The delivery team's behavior is extremely rude, and their hygiene leaves much to be desired – they arrived with dirty, old shoes. Despite our request to wear shoe covers, they refused, displaying an offensive attitude. 3)A significant portion of the furniture was delivered in a damaged state, leading to its return. Although I reported the damage, Ashley has not responded even after a week. 4)It has been a month since I placed the order, and half of the furniture is yet to be delivered. I've had to contact customer care regarding the undelivered items. 5)Important: Ashley refuses to pick up any furniture that has been delivered to your home, regardless of the reason, even if it's damaged. 6)I would suggest considering NFM or Rooms to Go, most of the times its less expensive there. 7)Whenever I used to visit an Ashley store, I wondered why they didn't seem to have many customers despite their large stores. Now I understand the reason the hard way – after spending $3000. 8)It's been a valuable lesson. Please avoid visiting any Ashley store, as it's not worth your time.

I'm sick of waiting! On the day I received our power recliner, the right side would not close properly. I reported it the day of, and I've been getting the runaround from Ashley for over a month to get it repaired. It's always "just give us 48 more hours" or "Just give us a few days." In addition, the couch is hard as a rock. They claim the couch needs "time to break in." I'm sorry, we've sat on it for a month, and it's still hard as a rock and uncomfortable. NOT like the one we sat on in the store (no one told us to expect a much harder cushion than what was in the store). At this point, I just want them to take the couch back and let us choose something else! This is ridiculous!

They’ll bait and switch you on the return policy - saying one thing and make you sign the fine print of another. Don’t do business with these people. Zero stars. Not to mention the fact that they delivered the wrong items the first time around and then took four weeks to send the correct items. If you must purchase from them, do not do it in the showroom. If you purchase from them directly, they will not uphold Ashley’s 30 day return policy.

Reiner was great. Lots of patience and help me find the perfect sofa.

Excellent service

Have good experience with the help of chris

Charles took time out to greet us and go over options for mattresses. He was very knowledgeable and friendly. Zoe was very personable and provide bed options. I walked away confident that I made the right decision. Thank you for providing excellent customer service.

In store was normal experience Delivery was on time Worker's were a nightmare Dropped headboard on my table The rambled on about swapping it out Then on final inspection more damages were found the worker asked for help typing in all damages on his device Then went back outside I went out to find them leaving I said they needed to take it back the guy followed me back in and began raising voice about just take the furniture and call Ashley Then the other Worker came in yelling that this was a 20 minute job and they were already here for 1.5 hours they then left We dealt with cs they are sending another bed Store managers at Ashley in Frisco_TX are not returning calls thousands of dollars for us to just be upset Don't go here

We had a horrific delivery experience today. The two team members arrived timely, but that was about it. The driver was stumbling and all over the place. At one point he even dropped the headboard in our hallway. They were careless and trying to do to much at once. They hit (damaged) walls, stairs, pictures and at one point my husband who had heart surgery had to assist as they were unable to carry items on their own due to carelessness. We requested to reject the bed, as instructed by out Sales rep, as it was clearly damaged from being dropped, and had additional damage too, and they refused to reject and take back. They became beligerent and telling us what should have been a 20 min job was now an hour and a half. Mind you, this had nothing to do with us. They demanded we get Ashley on the phone while continuing to talk and tell us how we should just keep the furniture. The thought crossed my mind that they may be under the influence. They stated they had done 9 stops together today, but they didnt know each others names, and refused to help each other in any effective/efficient manner. We made multiple attempts to contact Ashley Management (store) to no avail, as they were too busy. Moral of the story, once they have your money, they're done with you and aren't accountable for their deliveries. Thousands of dollars spent and we will NEVER return.

We had a fantastic experience. We got the couch we wanted, and for the price that worked for us! Paris Moore was our sales associate and she was wonderful and patient with us! I highly recommend Paris for taking care of your furniture buying experience. Thank you!

DO NOT RECOMMEND TO ANY ONE. We purchased a Sofa. We noticed defects/damaged marks that indicates poor quality and or defects in the same day they delivered. We called within the 72 hours to return it and address the issue. They refused to return it even though their return policy online clearly says they would. Their service team will arrive in 3 weeks from now to inspect it and try to address the issue. This means we are stuck with a fully priced sofa that is damaged until they come!! This is a very poor customer service. I am on the phone for 30 min awaiting a supervisor and no answer yet!! This is the Last time we buy from Ashley. We do not recommend to anyone. We will also be taking further actions to address their misleading stated policy.

Easy and quick

While I purchased a lot of furniture from this Ashley store in Sep 2017, I was strongly encouraged by the sales to purchase their 5-Years protection for the furniture. They said if I didn’t use the protection, then I can convert the protection to in-store credit after 5 years. It’s July 2023 now. When I was trying to convert the protection to the credits 2 weeks ago, I was denied. They said the credits have to be converted within 180 days when the protection expires. It’s like a fraud to me. However, they didn’t tell me the HIDDEN limitations. I wouldn't buy the 5-years protection if I knew this limitation. OK. There is some follow-up story now. They do have a good customer service, which helps me to resolve the problem eventually.

Juan Martinez at Ashley was awesome! He helped us pick out the perfect couch and got us an amazing price. Highly recommend

I am 83 years old and I have bought a lot of furniture from many different furniture stores in my life. I have NEVER bought a piece of furniture that could not be returned if it did not look good in my room. I never saw anything in the paperwork that said anything about your return policy until I was told it was on the back of a page. No one told me this when I purchased my chair. No wonder you have class action suits against you for many reasons. I am on a fixed income and to finally be able to buy a chair that was not easy to do and then not to be able to use it is really outrageous to me. Obviously, I would never buy anything at Ashley ever again nor will my family and friends. Additionally, I was never able to get to speak to anyone in the store. One person I talked to in one of the other departments told me the phones were down for several weeks and you had to go into the store. I even emailed my salesperson (who happens to be a manager) never returned my email to her. Does it make you feel good to do this to a senior citizen? YOU CAN BET I WILL NEVER RECOMMEND Ashley to anyone. Eileen Lieberman Ps I would be shocked if anyone in your corporation gets back to me. My telephone number is: 214-704-6242.

You ll like it Post delivery star is 0. shipment was delivered damanged and ripped off. Running around to get someone to talk to. I would not buy fro here.

Juan was amazing!

We had a fantastic experience at this store. After frustrating experiences in other states - at Ashley and stores that carry Ashley products, we went in anticipating a confrontational salesperson. However, we were very pleasantly surprised to have the complete opposite experience at this location. Not only did our salesman find the item we wanted - even though it wasn't available in-store, but he got it delivered to us in 2 days - the website said 5-6 weeks! We got a great deal on an awesome piece for our living room. I can't recommend this store enough.

Paris was knowledgeable in the Frank.1944 merchandise and our needs. She has a calm demeanor, and answer all the questions..

París that helped us was amazing!!!! Can’t wait for my new couch to get delivered.

Korey was excellent. Great customer service. Very knowledgeable about furniture.

Great customer service and love the furniture!

Juan greeted us as we walked in the door, explained the promotions in store and waited for us to walk around and see everything. He then helped us get the best price for our needs. If it wasn’t for Juan we would have left and went somewhere else.

Xoe was awesome. The best experience I have ever had anywhere. She was down to earth, funny but yet professional. Very knowledgeable and energetic. I will definitely be back!

My order was canceled without my permission and then when I called the store, the sales guy said we don’t have any notes on your account… I asked to speak to a manager and apparently the manager was not in. I would not purchase anything from Ashley‘s as they don’t respect peoples time and now want me to come in to re-fill out paperwork. I forgot to mention, on memorial day the sales guy said we got a great deal, but then got home and saw cheaper prices online, Definitely feel played.

I don't recommend this branch specially the mattress department. The guys try to sell and don't care what will happen to your back and your budget. After one year punches a $ 4500 mattress still I get terrible backache right after I sleep on it. Any time I was there I saw couple customers that were arguing with them. I should have figured it out what was going on but unfortunately didn't. It is a long story. Just go and stay front of customer service and you will understand what am I saying.

Love the experience and love what I got

Excellent service

Korey was very helpful and dynamic!!!!

We walked in and were greeted by Zoey. She asked what she could help us with and we told her we were just looking. She said, “I guess we’re a museum now.” That was terribly rude. We wanted to look around and see what our options were. We left and took our business to Haverty’s down the street.

Sales person was Rainer! He was very professional, kind & willing to help find the right sofa for our home! I was happy with his service & I will shop there again!

Very helpful in making sure I received quality service. They listened to what I wanted and am very pleased with the service. No pressure, which I really appreciated. Thank you. ☺️

Kaitlyn was helpful, knowledgeable, and professional. I would come back and buy from her again.

I’m only giving 4 stars because this is a “preliminary review”. Paris was an awesome sales person! She didn’t follow us around & try to push us in a certain direction. We told her what we were looking for & she gave us many options to choose from without hovering over us. If she had not shown us that the couch serves as a perfect loveseat with the fold down option we probably would have chosen something else. I can’t rate the quality of anything other than Paris helping us & she gets 5 stars from me but I don’t want to mislead anyone with this review because we just ordered our furniture today so I can’t really give an honest review of the overall experience yet. I’m happy to update once the furniture arrives

Terribly unhelpful staff. Their phone lines have been down for MONTHS, and they have been giving us the run around to get our sectional fixed that came unassembled. Sales was all super accommodating of course and so we're the people shipping and delivering. The "customer service person" who were were told to talk to has been unable to fix our problem since June 1, 2023. I've had to drive up here four times since their phone lines are still down. UNACCEPTABLE!

The box is damaged and the inner boxes were opened. I purchased a set of barstools, and they only delivered 1 of the two pieces.

Horrible customer service!!!

I was in a hurry. Phillip was on his game. I walked in and knew exactly what I needed to buy. I told him I needed to be out and on my way in 10 minutes and he made it happen. Phillip was friendly, understanding and very professional about the whole situation. People like him make shopping smooth and effortless.

Kaitlyn was so very awesome!!! Will for sure come back and purchase from her again!!!!

Both Beau and Shad did an excellent job in helping me find what I was looking for. I really appreciate their patience and help. Good job!!!

KD was very knowledgeable and helpful. Made sure he explained everything to me in detail before I signed paperwork.

Thus store has lot of collection but a little pricey

Thank you Doug Mims! Exceptional customer service.

Phillip was great!! He listened to my needs/wants and helped me from beginning to end and it was very easy and painless

Very friendly, informative, and helpful sales staff. Wonderful experience purchasing various levels of mattresses.

Great selection and service, purchased complete king size bedroom set from Javier. Highly recommend checking out their store.

KK helped us, she was outstanding! Very nice and knowledgable.

Doug was extremely helpful and talked us through our choices and options . The furniture is super well made and comfortable. Setting up delivery was very easy

Ben was our sales person. He was very pleasant and knowledgeable. We appreciate the time he spent with us when selecting our furniture.

Allan was amazing. He was extremely knowledgeable, helped to research requests and made the process enjoyable.

Great friendly knowledgeable sales person

Paris was fantastic! Answered all my questions and got us taken care of so quickly. Really great experience!

(Translated by Google) I loved how they treated me very kindly I recommend them (Original) Me encanto como me atendieron muy amables se los recomiendo

The sales associate DK was great. I purchased my living room and dining set from there. He was very knowledgeable. I will return for my coffee and end tables. Thank you DK!!!

Jake was super helpful and knowledgeable as well as patient. The purchasing experience was smooth.

Sales was not pushy and delivered exactly what I was looking for! Thank you

I shopped around. Best comfort I could find for this price. I thought the stuff in RTG felt uncomfortable. Service was great. Made in USA by them. New stuff will be here Saturday! So far so good.

I had the worst possible experience at this store. I ordered a dinning table set and waited over a month for delivery. Finally i decided to check at the store and they have not even placed the order. They just had my order in the system without any actual details. I was shocked and they gave excuses like system was down, system was hacked, ransomware and they could not place the order again. They we’re struggling to use their own software. I finally told them to cancel the order and I walked out. Never again!

My couch is only a year old and its making a horrible squeaking noise. I would never buy another couch from them.

Horrible service and first-time experience!!

A pleasant experience.

Fantastic service!

A Bit dishonest. Kept showing how much they were saving us over their listed price of a 5 piece sectional. What they actually sold and delivered was a 4 piece sectional.

Amazing experience, as always. The chair I wanted was in stock and will get immediate delivery. Highly recommend Ashley for quality furniture and utmost professionalism.

Paris at the Ashley Store in Frisco is Phenomenal and worked with us to make sure everything was perfect!!!

Customer Service is terrible. Received couch on 05/25/23- and it was defective. I called customer service and mentioned couch is defective they gave complaint number. Now its almost 1 month not getting any response I went into store on to request return I was specifically told about. Susan manager didn't respond properly return was denied. Susan was misbehaving as if she doesn't care really irritating . I've spoken to Customer Service and even Ashley Corporate Consumer Affairs. Very bad experience

Paris was great in answering all our questions (and we had a lot!) and left us alone to look and talk when needed. Great salesperson and great quality furniture for a reasonable price.

Very helpful, knowledgeable, and easy people to work with! Our sales person, Tony, really wanted us to be happy with our choices - he went above and beyond to answer all of our questions and helped put together a terrific furniture package for us. This store has a wonderful selection of quality furniture, plus great pricing online. We have had a very positive experience with Ashley. If you're in the market for new furniture pieces, I highly recommend you go see Tony at Ashley in Frisco!

Javier was great

We walked in looking for a bedroom set. Found a couple we were interested in. But nobody would help us. We were glad we weren’t accosted at the front door like mosts furniture places, but soon realized it wasn’t their procedure, just nobody wanted to work. Lots of sales people sitting around. I think these 2 were too busy flirting with each other! Lol

Tony and Charles were awesome. They made the process quick and enjoyable. Highly recommended!

Jake was great helping us from start to finish with a personal touch he is the person I will ask for when I shop at your location

Caitlin was awesome. I told her what I wanted and the first piece of furniture she took me to was exactly what I was looking for. I am looking forward to getting my new sofa!

Bought some barstools and some side tables at such a great price and Tony who had helped us and greeted us since we walked through the door was such a big help and made the process a true walk in the park. Ask for him if you go

Very friendly Good delivery service This was our first time. Martha and Harry

My salesperson was great but apparently there was a glitch with their system so I don’t have anymore information about my purchase that’s why I’m giving 4 stars

I recently ordered a dresser and 2 night stand. My order just got delivered. I only received the 2 night stand. No one notified me about the dresser been canceled. I can’t get a hold of anyone to see when the dresser will be delivered. Poor customer service and communication

During our visit today, we weren't greeted by anyone. We walked around the store for approximately fifteen and none of the associates greeted us. Our sole purpose today was to purchase a couch we saw at your other location. This location is significantly closer so we decided to purchase from here. The lack of service was deplorable. It's improbable we will purchase the couch from Ashley Furniture now or any item for this matter.

The worst customer experience till date. The product ( sofa ) has been sold by a sales rep it was promised to be delivered within a week. They mentioned systems crashed and there is no ETA . Fine understood things happen. Later a store rep says systems are being backed up come back on Monday to see us and later when I go to the store they say the same things I heard on first day!! System are still down and we cannot even cancel the order. Later a gentleman named Charles comes up and tries to push us out of the store saying there is no ETA till systems are all crashed first there is lies that system are backed up. No apology nothing and no ETA on delivery so shameless no one takes ownership. While selling the product they try to be so hospitable and when it’s done they even neck us out of stores. Such a shameless customer experience!!!

Very good service and very friendly

We had a good experience with the Frisco store. Our sales specialists Paris, was very attentive, and made sure that our buying process went smoothly.

My sales person, Javier Solano, did an excellent job answering my questions and processing my purchase quickly and easily. Customer service was excellent and he texted me his card for any further needs or issues.

Jake was absolutely amazing. He took the time to show me around the store to find the PERFECT dining room set with matching entertainment center. I’m SO happy. I’ve been searching for a set for six months and thanks to Jake was able to find one. Great customer service and huge selection to choose from. THANK YOU!!!

Salesman, Beau, was knowledgeable and personable. Closed sales professionally and quickly.

Allegedly this store charge my brother 700 on a delivery fee and he never received his whole order after weeks of waiting. Than he canceled the bed and still never received his money back even though this was cleary a mess up on there end. Please do better cause people work hard for there money and shouldn't be taking advantage of like this.

Was not a fan of the car salesman tactics for selling furniture.

HORRIBLE!!! ILL TAKE MY BUSINESS TO NEBRASKA FURNITURE!!

I was greeted immediately by Paris and she was professional, helpful, and bubbly. She showed me multiple options and payed attention to detail based on what I was looking for. Their system had been down and she handled it with grace and even engaged in friendly conversation. My experience felt easy despite technical difficulties. My couch was delivered in a timely and professional manner and I’m beyond pleased with my new couch.

Worst experience. Purchased 2 mattresses over 3k spent. I leave work early to pick up and they didnt have any mattress plastic wrap on my beds. The lady at the counter asked me if i had sheets to cover the bed. Why, would i ride around with sheets? I asked the salesman 2 days before if they come wrapped and he said yes. They lied there. Had to wait another 30 mins for them to try and wrap them in shrink wrap and driving away all the wrap comes off. I would never recommend anyone to buy from this store.

Great experience at Ashley. Tony Snow was fantastic!!

Went to the the Frisco store on Memorial Day 2023 and was greeted by salesman Edward. He was very attentive and listened to what my furniture needs were. I found what I was looking for and pleased with my salesman.

Nadia was great at helping me understand delivery options

Lonzell was so helpful and was able to help us find the couch we needed for our first home. Thank you Lonzell!

Walked in looking for a couch and had no idea what direction I wanted to go. Chip was really helpful with guiding me and helping me choose. His approach of "let me show you a few things and then you go browse" was a relief. It gave me space to think clearer, come up with more questions, and form better opinions on my choices without feeling pressured. Grateful for an extremely smooth and easy purchase experience (under an hour) and was happy to be a sale for Chip. Even got a MDW discount.

Very pricey

Our sales rep was awesome, he took his time and explained everything to us.

Don't buy from Ashley. They will deliver damaged products and not replace them. If you refuse delivery, they will hold you hostage. Their quality is pretty cheap, even Amazon has a superior quality as compared to them! Just scammers running business.Does not deserve even 1 star.

Can be a better store.. other place like NFM have more products of Ashley then their store .

We had a great experience buying a bedroom set and living room tables here. Our salesman put together a great deal and made sure every detail was covered.

I had to exchange an adjustable bed to just regular box springs both of which would have been too big for the bed that I bought. However on delivery when the bed was set up. It was two big 4 fr from the floor. I immediately started making calls. I received a call back for a return on the box springs. He left a message but the number he called would not allow call backs. Like the. I’m se was blocked. Therefore I have issues that I am trying to get resolved but I need to talk to someone please.

Doug did a marvellous job with showing us choices on bedding and worked very well trying to meet our delivery needs. Problem came up, did not get a call 48 hours prior to delivery date. Still waiting for delivery of my mattress, box spring as well as recliner.

My saleswoman Xoe was very kind, knowledgeable and capable of working within my budget to help me get the furniture I wanted. The experience was very pleasant and exciting- especially as I was able to get what I wanted!

Great service

Pathetic service. Sales person was okay as it expected to be. But delivery sucks. Ordered two costly beds. One came defective, they took the defective part back keeping unfinished bed lying in the room. Promised to send and fix replacement part same day. Replacement came 4 days later. And unfortunately that was also defective. Still chasing customer service for last three weeks to repair or replace the defective part and they are pushing the responsibility from one department to another. Currently not able to use the room nor the bed. Never experienced such poor customer service from any merchant....white glove service and protection plan is only for name sake. Ashley by name was expected to be way better. Will not recommend anyone to go to this store.