Ashley Store Frisco, TX

Tarang was incredible to work with! He approached us right away, asked all the right questions, and made the entire process smooth and easy. He really helped us lock down the perfect color combo for our couch and went above and beyond—literally moving tables around to help us visualize our home theater setup. Super helpful, knowledgeable, and genuinely cared about helping us bring our vision to life. Highly recommend working with him!

Not happy with a recent purchase I made. Bought a bed, side tables and mattress. The bed was supposed to be delivered on a separate day from the mattress. I paid almost $300 for them to set up my furniture but since the side tables were delivered separately from the bed the guys that delivered the bed said they could not set up the side tables. To make matters worse I got a call that they are unable to deliver my mattress on the day we selected. Very unhappy customer. Please do better!

Dereck was extremely helpful and answered all our questions to our satisfaction regarding our purchase, he helped with the financing and we truly appreciate his help.

I’d give it better stars because of the people who actually helped us but I’m gonna go ahead and give zero for the lady who butt into my conversation and basically told me I couldn’t afford their “boujee” comforter sets lmao everything I have in my house is from Ashley furniture we were there to buy a recliner. If you’re going to assume how much money someone has maybe you shouldn’t work in sales babe. I was trying to run money up for a deal by adding the comforters not because I don’t have money lmao even people with money like to keep their money you trying to embarrass me shows more about you than it does me babe.

Angie was very helpful. Not pushy, but available to answer questions.

Beware of their delivery service and staff. They are not professional and will damage your home. I had two couches delivered—not only was the delivery late and outside the quoted window, but my home was left bruised and battered. The supposedly “professional” delivery crew I was promised in-store turned out to be anything but. Apparently, they can’t navigate stairs without scraping walls, damaging ceilings, and snapping stair spindles. Worse, they only informed me after the damage was done—then made me sign a “we’ll fix it” disclosure before continuing the delivery. If you don’t sign, they refuse to complete the job you’ve already paid for. Communication from their customer support is evasive and unhelpful. Frankly, it feels like they just don’t care.

The team delivered or new bedroom sure with incredible care are we're very through in the assembly and clean up. Great job and thanks for the hard work!

Easy peasy

Everyone in the store was very nice and helpful. The furniture I selected felt like a great value. The deliveries (plural) and ensuing dealings with their “customer service department” has been an absolute nightmare. I have had to dedicate four separate days for someone to come to my house to deliver or repair furniture that should have been checked/inspected before it ever made it onto the delivery truck. It’s still not fixed but I am absolutely done dealing with them. I’ve accepted my losses, but please be advised: the in store experience is nothing like the overall experience. Avoid this place like that ex that sends “you up?” texts.

I was sure about buying from Ashleys, however the salesman, listened to what I wanted. Did not try to sell me something just to sell me something.

Cora Martinez was awesome. She was very patient and explained everything very well

I had a great experience The furnitures are so beautiful and the colors are amazing, I was well attended to good customer service in fact I was very impressed with the quality of your product. Thank you

BUYER BEWARE!!! I purchased furniture from Ashley and was told if I purchased the home warranty, I would be able to use the value of warranty as store credit if I did not use the warranty. At the time of purchase, I was not told of any expiration date I had to use the credit. Now Ashley furniture is refusing to honor their agreement and commitment. They say its due to being old and change in ownership. This is disappointing and does not lead one to believe they are valued as a customer. From previous purchases, I was able to use the credit without incident long after the warranty expired. And to top it off, the sales manager still tried to get me to purchase the items I was going to use the credit for, this is beyond disrespectful and a slap in the face. Additionally, customer service was not able to help either when I discussed with them. This is a bait and switch and reflects badly on Ashley furniture. As I continue to purchase furniture for a house I recently purchased, I will no longer consider Ashley as an option now or for future purchases. I also would discourage anyone else from shopping at Ashley furniture. #Ashleyfurniture, #AshleyfurnitureFriscoTx Update: I attempted to resolve this issue and contacted customer service prior posting my review. I was told there was nothing could be done from their end. Now if something can be done, I welcome the opportunity to discuss further.

The Ashely store in Frisco store worst experience my order delivery date canceled two times😰

Paulo and Derrick were superb!!

Excellent customer service.

I had a great experience at Ashley Home Furniture thanks to Derrick! He was incredibly helpful in guiding me through the different sofa options and made sure I found one that fit both my style and budget. He was patient, knowledgeable, and made the whole process smooth and stress-free. If you're shopping for furniture, definitely ask for Derrick—he’ll take good care of you!

Extremely helpful and willing to work for my business.

Nick was so friendly and went above and beyond to get us what we needed.

Beau provided excellent salesmanship, professionalism and took time to address all our questions, while providing thoughtful suggestions and alternative decorating ideas! Joe, the GM, also supported efforts to offer"best pricing". Top Notch sales experience, with expert insights. Highly recommend utilizing Beau Davis for your furniture/mattress needs.

I had a great experience at Ashley Furniture, thanks in large part to Nick. From the moment I walked in, he was welcoming, knowledgeable, and patient. He took the time to understand what I was looking for and offered helpful suggestions without being pushy. Nick made the entire buying process smooth and stress-free. He answered all my questions clearly and followed up to make sure everything was delivered on time and in perfect condition. I really appreciated his professionalism and customer service. If you’re shopping at Ashley Furniture, I highly recommend asking for Nick — he truly went above and beyond.

My furniture purchase from Ashley Furniture in Frisco was a pleasant experience. The salesman, Derrick, was very helpful without being overbearing. The communication regarding delivery of the furniture was good. The delivery team was right on time, careful with the items, and quick with installation. I recommend Ashley Furniture Frisco.

Beau was helpful and had me out of the store with in about 30 mins tops. I told him what I wanted he showed me a few things I made my choice and voilà done. Thanks Beau.

We picked up a loveseat and table from the Ashley Store in Frisco, and enjoyed our experience from start to finish. Paris was friendly, delightful, and incredibly helpful throughout the purchase process. We would definitely shop here again!

HORRIBLE HORRIBLE customer service!! NICK ROBLES likes to antagonize upset customers by making smart comments, then tries to deny service when he is given the same energy back!! Don’t shop at this location, they will quote you one price then charge you more on the back end!!! Run!!!!! Don’t get scammed!!!

Swooping in on you when you enter the door. Not a comfortable tactic. Salesman was nice enough. Your prices are too high.

Also help on phone and quick service!

Bronte was fantastic. I will definitely work with her again to finish furnishing my daughter's first apartment. She was patient and professional and super knowledgeable. She wasn't just selling to us she was servicing, and there is a difference. She knows her stuff.

Decent

Excellent customer service

helpful and good value

We had a great experience purchasing a sectional with Nick. He made the process easy and helped keep us in budget.

Paris is A++++ saleswomen at the Frisco location!!!! She was informative and listened to our needs and our wants!!! I will shop with her in the near future!!!

Chris and Nick were great. Really appreciated the whole experience.

Great on-time service and professionalism!!!!

Coral and Joe gave us an amazing deal! Very happy with our visit today. They were able to help get me and my fiancé a great deal on a new bedroom set for our new home. She was so warm and inviting, and was so knowledgeable on the products. We have been going to different stores trying to get all of our new furniture in one place and and Ashley Furniture achieved that!

Bronte took great care of us and were extremely satisfied with our purchase! Plenty of showroom furniture to view and the Frisco store is super nice.

The team was very patient with us trying to decide which would best fit What we needed

Great experience!

Nice store but everything I found online is never in the store.

Ziti was amazing fast and great personality. Would recommend him to everyone.

Great experience! Beau was so helpful and knowledgeable. He made the selection process easy.

We worked with Beau Davis at the Frisco location on a sectional sofa for our kids moving to an apartment. He was so helpful and made our purchase easy! Thank you Beau!

The woman who helped us was super kind and helped us to find a GREAT DEAL and we are in and out with a new set!

Great collection at reasonable prices with attractive discounts. The agent provided exceptional explanations and made the experience smooth and informative.

Angie did a great job. Super friendly and a good deal.

I just had a truly awesome experience with Beau Davis, a superb mattress specialist, who really knows his mattresses! You might say Beau knows! If you are considering buying a new mattress, particularly a new Temperpedic mattress, look no further than Beau Davis! It’s hard to imagine anyone who is more knowledgeable and is genuinely interested in helping each customer choose just the right mattress to fit his or her individual needs! You owe it to yourself and to your significant other! Remember, Beau knows! a very satisfied customer, Don

Great service and bent over backwards to help me find the deal I wanted. Ask for Keith!

Missing parts on my order.

Overall experience is great. The sales person Tarang is exceptionally good that made our experience even better.

If I could give zero stars, I would! We bought this dining table in 2021 along with an extended warranty, thinking we were covered for the long haul. Big mistake. By year three, the color started fading noticeably, and by year four, it looked downright awful. When we tried to file a claim, we were hit with the classic bait-and-switch: the warranty doesn’t cover issues caused by poor material quality—only if the table literally breaks. Seriously? It’s frustrating that they market this warranty as peace of mind, when in reality, it’s worthless. Unless you want to be shopping for a new dining table every few years, I’d strongly suggest looking elsewhere. To make matters worse, customer service was beyond rude—defensive, dismissive, and completely unhelpful. No solutions, just attitude. We’re extremely disappointed and won’t be buying from this company again.

Great personable staff. Ease of buying.

Brontae is honestly the best person I’ve ever met in a retail environment. She’s prompt , responsive , helpful , and knowledgeable. I continue to shop at Ashely solely because of her

Tarnisha Hayter was an awesome sales rep! She greeted me as soon as I walked through the door and helped me find everything I needed! She worked with my budget and got it done! I’m finally getting my dream furniture I worked so hard to save up for! Definitely would shop with her again!

I had a great experience at Ashley’s. I went in to look at a set of tables I found online and wanted to see in person. Nick was extremely helpful in finding what I needed and following through with all of the information I would require for purchase, care, and delivery. He was able to make suggestions and answer my questions without making me feel pressured, and I left with an order for exactly what I wanted. I can’t wait for my delivery! Thanks, Nick!

Bronte listened to what I needed and was so helpful in showing me the pieces that would work for me. What I thought would be a long, drawn out search took very little time. One of the many reasons I buy my furniture at Ashley.

Paris did an amazing job! Great customer service!

It was great!! Sales guy was very helpful. Thank you so much. I will recommend Ashley furniture.

Complaint: Misleading Sales Practices and Denied Mattress Exchange at Ashley Furniture – Frisco, TX We purchased a Tempur-Pedic mattress from Ashley Furniture (Frisco, TX location) for approximately $6,700. During the purchase, we were undecided between the firm and medium models. The sales representative MARWAL assured us that we could exchange the mattress within 90 days if we were not satisfied with firm one. Based on this assurance, we proceeded with the purchase. Unfortunately, the firm mattress caused significant back pain. We waited the required 30-day adjustment period and then contacted customer service to initiate the exchange as directed by the sales rep Marwan. To our surprise, our request was denied on the grounds that we did not purchase a $130 mattress protector from Ashley during the initial purchase. At no point during the sale were we told that buying the protector from Ashley was a condition for the exchange policy. In fact, we explicitly asked the sales representative about mattress protectors and exchange policy repeatedly, and we were told that if we had one at home, we wouldn’t need one. Had we been informed that this was a mandatory purchase to secure the exchange right, we would have gladly bought it—especially considering the large investment we were making. When the store supervisor asked Marwal Garadal—the sales associate who initially assisted us—why he sold us the mattress without informing us about the protector requirement, he falsely claimed that he should have had mention it. That is simply not true. If he had, we certainly wouldn’t have hesitated to pay $130 on top of a $7,000 purchase. Now, Ashley Furniture is refusing to assist us, and we are left with a $7,000 mattress that causes us physical discomfort. This feels like a classic bait-and-switch: we were promised a 90-day exchange with no mention of protector, and now that we need to use that option, we are being stonewalled over an undisclosed requirement. We request that Ashley Furniture honor the original promise made at the point of sale and allow us to exchange the mattress as agreed. PS: While we were calmly speaking with the supervisor, another associate named Bronte Funches approached us in an extremely disrespectful manner, interrupting our conversation to say, “I’m helping my customer here, can you talk somewhere else?”—even though we were calmly speaking to the supervisor and not disturbing anyone. Her tone and behavior were highly unprofessional. Ironically, the customer she was supposedly helping came up to us after we left the store to ask what had happened and apologized on behalf of the store for the way we were treated.

Chris was very professional knowledge and friendly made it very easy and fast with the purchase excellent customer service

They made it easy to get in and out with my purchase.

Salesperson was very good. This was a phone order.

Andrew was great. Can't wait for our new furniture

Excellent sales lady and service!

Took me awhile to decide on the item I was looking for … but Mr Patel was very gracious and accommodating showing me all my options. First time visit to Ashley Furniture. I will return! Highly recommend!

Good Service!

Great service, my son is very happy with his new chair

Great service found what I needed in no time.

The process was very easy. Coral helped us from the moment we walked in the door. She was cheerful, patient and very knowledgeable. She made good suggestions for sofa options given our desires and worked with us on pricing along with the store manager, who was also very personable. It was a very good experience without the BS.

Shopping experience was wonderful thanks to Paris, she took excellent care of us.

The store interaction was great, Sales lady was very helpful...the delivery was rocky though, it was s rainy day so we expected it to be a late delivery, no problem with that, upon arriving the guys staged the items outside the truck with a possibility of another down pour (luckily it didn't) they were single chairs so ideally I thought the would bring them from truck one a t a time and at least place them inside, nevertheless they got them inside and were unaware this was a white glove delivery , after we got that understood they begin unpacking them and 5 were ✂️ cut!! Fortunately customer service is getting us 5 new ones out this week. Please don't best the guys up, I use to be a delivery guy and I'm sure they had a 14 hr day with the down pours all morning, just make this a teachable moment!!

Had a great experience at this Ashley location. Go find Beau and forget about everything else.. He was great and knowledgable. Shout out to Jo as well who figured out a way to get what I wanted at the prices I wanted… Definitely recommend..

very helpful, friendly and accommodating

Repeat customer!!! Enjoyed working with our favorite sales rep Bo….can’t wait for our delivery!!!

I have been trying to get someone out to repair a reclining sofa since mid march. I have spoken to 4 different people, even had it elevated to someone who would take care of lack of responses and have had no success in getting anyone to even contact me to set up a date to come out to repair my sofa. They don't give a crap about the customers that have already bought furniture. Their customer service is horrible. Promises promises promises!

My husband & I had a great purchase experience with Beau at Ashley furniture in Frisco, TX. Beau’s professionalism salesmanship & experience was superior. We can’t wait to receive our furniture and hope our delivery & set up., & furniture wear goes as smoothly as our sales transaction. Holly & Fred Allen, TX

Andrew was amazing !!!! He was so patient with us and very considerate of what I was looking to purchase.

Didn’t receive delivery until 10;15pm, which was unacceptable. Updates were helpful however. Delivery men did a fine job.

Tarkisha did a great job with all our selection and purchasing needs. Great job on your first day on the floor.

We came here to look at furniture and possibly buy. The workers work off commissions and you can easily tell because they literally follow you throughout the store and don’t leave you alone. Jeffrey had a nasty attitude when he came up to me for the second time bothering me about promotions when I said I’m just looking. Then he proceeds to follow us around the entire store. We got so annoyed we just left and definitely won’t be coming back ever. We’ve bought a couch before with Ashley’s and don’t remember the workers being this forceful.

My salesman was named Derrick Mason and we are glad we got him. He took the time to find out about us and our needs not push anything on us.He not only found the way to get us all the discounts that after they did i ask for an extra 5% and we will swipe the card .... and he called my bluff and now thanks again for couch. Look for him you will be happy.

Nick and the manager Derrick were excellent!!! They answered all of our questions and concerns. They worked with us and we believe we were given the best possible deal on a beautiful leather sofa and love seat.

Marwan did a great job and gave us a great deal.

One of the worst customer experiences I’ve ever had. I purchased a sofa, and the delivery took over a month and a half. During that entire time, I received no updates from the store — I had to personally go there multiple times, make phone calls, and send messages just to get any information. On top of the unreasonable delay, the customer service was disrespectful and dismissive, especially the salesperson who sold me the sofa — he would mock me every time I showed up at the store asking about the delivery. I even missed work days trying to resolve something that should have been simple. After constantly insisting, the sofa finally arrived, but it was not worth the stress and lack of professionalism. I do not recommend this store to anyone. The experience was disappointing and full of disregard.

Sure! Here’s a great review you can use for Andrew at Ashley’s Furniture: ⸻ I had an amazing experience at Ashley’s Furniture thanks to the incredible service provided by Andrew. I came in looking for a bedframe and left not only with the perfect one, but also with the confidence that I made the right choice—largely due to Andrew’s stellar support throughout the process. From the moment I walked in, Andrew was welcoming, attentive, and truly listened to what I was looking for. He was patient and knowledgeable, taking the time to explain the different options and features without ever making me feel pressured. What really stood out was how he worked with me to find something that fit both my style and my budget. His professionalism, combined with a genuine desire to help, made the entire experience smooth and enjoyable. It’s rare to find a salesperson who goes above and beyond the way Andrew did. If you’re shopping for furniture, I highly recommend asking for him—he’ll make sure you leave happy and well taken care of. Thank you, Andrew, for your outstanding service! ⸻ Want a shorter version too?

Quick and easy buying process and installation.

Absolutely Terrible Customer Service – Will Never Shop Here Again I am extremely disappointed with Ashley Furniture. We were sold a furniture warranty with the clear condition that if the warranty wasn’t used, we would receive a $200 refund. Guess what? We didn’t use the warranty. But now that it’s time to honor that promise, Ashley Furniture conveniently claims they were “bought out” and are refusing to honor the agreement. Not only is this completely unethical, but they’ve also made no attempt to resolve the issue or work with us. Just a flat-out refusal. It’s unacceptable for a company to push add-ons and guarantees at the time of sale, only to wash their hands of any responsibility when it comes time to deliver. This kind of behavior is exactly why customers lose trust. We will never be purchasing from them again, and I will make sure friends and family steer clear as well. Absolutely disgraceful experience. Buyer beware.

Angelina/Paulo make great team very smooth and easy process

Keith did a wonderful job and was not pushy. Very informative on the item we purchased.

Great! So glad to have my new couch.

Love my new bed! The installation was quick and fast and my bed looks nice in my new apartment. 10/10 Service 👌🏾

Great customer service, Great experience. Highly recommended. Thanks!

Angie was incredibly helpful and friendly! Made the process seamless and gave me a great price. $185 cheaper than what I would have spent on the same item at NFM

Chris Kramer was awesome to work with!!

Our shopping experience was excellent! We initially visited the Ashley Frisco store to purchase a dining table, but ended up buying several items. The service was outstanding—Tarang was especially helpful.

Staff was more than helpful, not pushy and very transparent when it came to information about warranty

Amazing customer service. Paris Moore greeted me straight at the door and walked me through my entire experience and got the job done so fast. I’m so happy with my experience and my new purchase. I will recommend her to all of my friends and you guys store. Thank you so much

Love this store! I've bought almost all my furniture in my house from Ashley's Huge selection and a beautiful showroom. Frank was very friendly and helpful . And the store is just fun to browse for home

I had the pleasure of working with Chris Kramer and Jeff during my recent visit to Ashley Furniture, and I cannot recommend them highly enough! From the moment I walked in, they made the entire process smooth and enjoyable. Chris really stood out with his expertise in mattresses. Within just a few minutes, he was able to help me and my partner find the perfect mattress that suited both of our needs. His deep knowledge of the different options, combined with his attention to our comfort preferences, made a potentially overwhelming decision easy. I truly appreciated his no-pressure approach and the time he took to answer all of our questions. As for Jeff, his assistance in the overall furniture selection was just as valuable. His friendly demeanor and willingness to go above and beyond to ensure we were happy with our choices made the whole experience even better. Both Chris and Jeff worked seamlessly as a team and ensured we were well taken care of from start to finish. If you're in the market for furniture or mattresses, don't hesitate to stop by and ask for them. You won’t be disappointed!

Friendly sales rep. The website thy gave me fir parts replacement does not work though.

Exceptional service and staff… they worked closely with us to get us the right price for the item we were looking for.

Our salesman, Eric, was a pleasure to work with. Was not pushy and knew the answers to all our questions and plus some. Next time I buy something I will definitely ask for him.

Paris was a very knowledgeable salesperson and helped us find exactly what we needed.

Both beds have cracks and Ashley don't want to fix it. I don't recommend this store

Cody was fantastic! He understood what I required. He was very patient and friendly. He helped me get what I had in mind.

First I want to say that Tarang Patel was absolutely amazing! He was very helpful and knowledgeable. We purchased quite a bit and he made it so easy. My wife and I will definitely continue to use Ashley furniture!

Terrible Customer Service – Extremely Disappointed with Ashley Furniture I had a horrible experience with Ashley Furniture and will never be shopping here again. I paid **$200 for a service** that they are now **refusing to honor** unless I spend **another $500** — which was *never* part of the original agreement. It feels like a complete scam. When I tried to speak to someone about it, the **manager was incredibly rude and unprofessional.** Instead of helping resolve the issue, they spoke down to me, showed no empathy, and basically told me to take it or leave it. I’ve never encountered such dismissive and arrogant behavior from a customer service representative, let alone a manager. I expected better from a national brand like Ashley, but clearly they don’t care once they have your money. Save yourself the headache — shop elsewhere.

Great working with Chris! He provided what we were looking for at a good price and quick delivery!

Great service

Wonderful sales team!

Coral was great, she was amazing and very helpful. Paola was the best manger I’ve ever worked with, he was so professional, courteous, very sincere and incredibly knowledgeable. Hands down the best experience ever

Update: our couch was delivered today with several stains all over the cushions which was so frustrating. I know it wasn’t the delivery people’s fault as the couch came wrapped in full plastic. I called the salesman, Nick and was just told to refuse the delivery and Nick offered no apology about the fact that our furniture arrived damaged. After dealing with all of these headaches and unprofessionalism, I canceled our whole order because it’s simply not worth the headache. Please avoid this store and the unprofessional salesman and managers here. It’s not worth the time!!! Nick was a great salesman and made the process of finding out couch easy! Overall our experience with the salesman was good. However, on our way out of the store after purchasing our couch, there was a group of salesman all huddled together that seemed to be laughing at us and said “bye kids have a good day!” My fiancé and I are in our mid to late 20s (not that it matters), but I felt this comment along with the laughing from the other group of salesman was unnecessary and unprofessional. It left a bad taste in our mouth when we were leaving, and I almost decided to cancel our purchase if that’s how we were going to be treated on our way out of the store. I didn’t cancel because our salesman wasn’t involved in this and it wouldn’t be fair to him, but I’m not sure I would return in the future.

Amazing experience love Ashley’s

Erick was a furniture salesman, he was very knowledgeable and helpful when selecting furniture pieces that would fit our livingroom.

Wonderful experience shopping at Ashley furniture. Paris was the best and so knowledgeable and helpful.

Paris was amazing and definitely helped us out with all of our needs!

Great service!!

It's a furniture store. We found what we wanted at a decent price. Time will tell.

If I could leave a 0 star I would. Customer service rep lied to us telling us we could fully return and fully refund the $4k mattress we bought. It has been a struggle finding the perfect mattress and we made that very clear up front. He swore up and down we could return as long as we bought the mattress protector which we did. My husband has back issues and were unsatisfied with the mattress. Management and above would not work with us on this. To make matters worse they never gave me the signed copy of the paper work that "stated we could only trade or upgrade" They never gave me a copy of this. You would think as big of a company as Ashley is that they would work with their clients. Nope.... telling all my clients, friends and family to never buy from this store!

I loved this piece of furniture and the help from the salespeople. Excellent advice. The employees speak different languages ​​and patiently show you all the varieties and sizes to choose from. I'm super happy. 🥰

Nightmare of an experience post purchase. Do not buy in store. I ordered over $6700 worth of furniture from Ashley furniture in Frisco via sales person names Beau. While experience in store was good, the post purchase experience was horrific. Our 1st order of furniture arrived incomplete. We were told to accept the order and rest of it will be send the next day. Nothing came for couple days and then 2nd shipping came through which was not even the items we ordered. After numerous attempts(10 or more)to reach the salesperson (Beau) and store, we got no response. The online regular call line goes to distribution center. They blame sales person. The delivery guys blame sales and distribution manager. Everyone plays blame game with you while you the Customer suffers. I would highly suggest ordering from a retailer that has an online portal for self help and troubleshooting. Complete waste of your precious time.

Excellent service quick and easy

It was a very great experience And they were very helpful

It was the best time I had in a long time. The sales guy was perfect. He was so sweet. Very patient and caring thank y'all so much for his service.

I always prefer to purchase furniture from Aslay due to their excellent customer service, fair terms and conditions, and high-quality products. Their commitment to maintaining standards makes them my top choice. I wish them continued success in their future endeavors. Thank you.

Paris was beyond amazing, she exemplified and provided 5 star customer service which was refreshing.

Worst experience I had. They delivered broken oversized accent chair. I paid $360 for delivery. The guys were not able to put on the sofa as well and left. I called the store right away. They don’t replace if the delivery guy leave. They put a lot of time trying to put together the sofa and unwrapped the accent chair in hurry in got me signed quickly . The technician came after a month to fix both accent chair and put together sofa but couldn’t . Pasting picture of broken furniture when cloth was removed . Now the technician is requesting to add more time as it is 5-6 hours job. He left without fixing anything. God knows how much more time will it take for the technician to come back. We have broken furniture in our living room now for more than a month. Worst customer service. Not coming back

Keith Warren was fantastic to work with and answered all of our questions immediately. We truly enjoyed working with him.

Had the best experience shopping at this location, thanks to Paris M.! She went above and beyond at showing us around for furniture that was in our price range that we mentioned to her. She did not push on items that were above the price we suggested and gave us our space to look around and think of our options. She helped answer all our questions and showed us furniture with specific features we were looking for. We did purchase something we loved and worked best for our family at a fantastic price! Definitely recommend her !

Marwan provided an excellent customer service. He gave me great recommendations and made the furniture buying a fun process.

Chris and Beau were excellent! They were knowledgeable and I am very happy with my purchase

Malachi was very helpful!

Chris Segovia helped us was great, knowledgeable, professional and listened to our needs and fulfilled them. Great quality products and prices. Our 2nd purchase at this store and we’ll continue to give them our business!

Excellent service! Found thr couch I wanted and they worked with me! Great experience, I will return!

Thank You!

Our rep and the other representatives were outstanding outgoing and over delivered

Beau is great! We first tried Nebrasksa Furniture Mart and it was a bust. Me and my husband then went to Ashley Furniture Mart because I had remembered they had nice couches I had liked when I was shopping for baby furniture a year ago. Immediately when we got there Beau offered his assistance. He helped us narrow it down to 2 choices we really like. And we ended up bying the one me and my husband agreed on. Definitely preferred the service and selection at Ashley's! Beaus got a great personality and extremely knowledgeable on furniture and helpful. I would recommend him helping in your search!

Excellent Service

We came in knew what we wanted and were in and out with a purchased dresser within 15 minutes! Lady who helped us was super friendly

I’m a very unsatisfied customer !

Update- After I lashed out here last week, a rep reached out to me and when I tell you he ensured I got my delivery. He was spot on. I appreciate the fact that my work was prioritized. Got an upgraded bed. However I wish I didn’t have to wait this long and go through all the back and forth to get my delivery. Regardless, Thanks Ashley, I got my bed and mattress delivered today I wish there was something lower than a one star. Placed an order and after 2 months no delivery was made. The delivery date always got rescheduled without prior notice. I had to be the one calling to track the status of my order. I am so annoyed and frustrated. If you need your time wasted please go ahead and buy from this store.

Aseel was my salesperson and Beau assisted in the transaction! These two are amazing at what they do! Most of us miss the old days when you could walk into a furniture store and actually work out a deal, this is still alive today and was shown during my encounter with Aseel and Beau! Aseel told us, "Don't worry about the price right now, just pick what you want"! This statement made me and my wife feel like he truly cared about what we as the customer wanted, which soon proved to be genuine. We were able to purchase a beautiful king size sleigh bed with the fancy adjustable base for our new home! The entire staff actually assisted in the end of the transaction past closing time of 9PM! Everyone was so nice, polite, and made me, my wife, and three kids feel comfortable while the transaction was being processed. I 100% recommend you all to give Ashley Furniture, more specifically, Aseel and Beau your business for your home decor needs! You won't be disappointed. Thank you Aseel and Beau!

Paris was very helpful and assisted us in selecting the perfect dining set

Great experience, great store, great sales person!!!

The salesman and finance team were superb! Professional and attentive. A true corporate asset!

Sales Person was very helpful. Enjoyed his experience and knowledge of Ashley’s Furniture.

My wife and I enjoyed our first time shopping @ Ashley’s in Frisco. Our sales specialist Chris Garza was great. He gave us our space but checked with us often to see if there were any questions we had about any furniture pieces.

I was looking for a recliner. I told my salesperson, Chris Kramer, what I was looking for. He showed me what they had and I found what I wanted. Chris was very knowledgeable about each recliner and where they were on the floor. I was not rushed and felt no pressure to make up my mind. Would definitely recommend this store.

Easiest and best time I’ve ever had in a furniture store. Pricing was great and our sales person, Chris Kramer was fantastic. Go ask for him!!!

The team provided an excellent customer experience by listening to our needs and ensuring we left with what we desired and with a smile.

Coral was great and explored all options for us

Beau and the manager Jordan were exceptional in service. Very happy with our purchase and the customer service we received from start to finish!

Great service from the salespeople at Ashley, especially Nick. Great prices and very easy to make the purchases. Really good experience.

I recently had an extremely disappointing experience with Ashley Furniture, one that has left me feeling misled and frustrated. As a long-time customer, I expected a certain level of professionalism and transparency, but my recent interaction with them has completely shattered that expectation. My ordeal began when I purchased a mattress from Ashley Furniture. During the sale, the salesperson assured me that there was a flexible return policy in place, allowing me to return the mattress if it did not meet my expectations. Taking their word for it, I proceeded with the purchase, confident that I could return the product if needed. To my dismay, after a few nights of discomfort and sleeplessness, I decided to return the mattress. That’s when the true nature of Ashley Furniture’s return policy was revealed. Contrary to what was assured at the time of purchase, I was informed that mattresses are non-returnable but can be exchanged. They do not have any mattresses that meet my needs to constitute an exchange. When I came back to the store to discuss the discrepancy, I was met with indifference and a lack of accountability. The salesperson who made the promise was suddenly unavailable, and the manager I spoke with showed no willingness to rectify the situation. They repeatedly referenced the fine print and to call the 800 provided, dismissing my concerns despite the clear misrepresentation during the sale. Calling Ashley Furniture’s 800# did not get any better. Their representative kept referring back to their policy and not accepting responsibility for what their store representative verbally said. To make matters worse their phone representative supervisor Alicia raised her voice and hung up on me. Throughout this experience, the customer service at Ashley Furniture has been woefully lacking. Not only was I MISLED and lied about an essential aspect of my purchase, but the response I received when trying to resolve the issue was dismissive and unhelpful. It was evident that they prioritize sales over customer satisfaction, and their unwillingness to address the problem has left me feeling undervalued as a customer. I am writing this review to strongly caution potential buyers about the misleading practices and poor customer service at Ashley Furniture. It is crucial to double-check the terms and policies, especially when dealing with high-value purchases. Unfortunately, based on this experience, I cannot recommend Ashley Furniture to anyone looking for a reliable and customer-oriented furniture retailer. I hope this review serves as a wake-up call for Ashley Furniture to reconsider their approach to customer relations and ensure that their sales promises align with their actual policies. 2/25/2025 UPDATE. Ashley Furniture responded to my review and asked for me to contact them in order to find resolution. It was very disappointing to hear Ashley Furniture state the same statement from our last conversation. To make matters worse, I spoke to a escalation manager and was told I will be getting a call back to find resolution to this matter. It has been 4 days and no call back. Business' are not defined by how much they sell. A company who truly cares for their customers show their character when their is something wrong. Selling is the easy part. Taking care of your valued customers is the what defines a company. Ashley Furniture is not a good company. i STRONGLY SUGGEST TO PURCHASE FURNITURE ELSE WHERE.

Doug was amazing and helped every step of the way showing us everything and really narrowing down our choices for us. He got us Chris who was absolutely amazing at his job he asked our needs and everything about us and narrowed it down to three beds. We ended up loving the first one we tried it was perfect and him as well as Doug helped us every step of the way. We can’t wait to revive our mattress!

Really trying for that sale, rushed my fiance

Paulo and Nick were exceptional. They both answered all my questions and made sure that we were pleased! Great job

Chris K was excellent to work with! Very product knowledgeable, not pushy, excellent communication skills, very friendly and explained the buying and delivery process and what to expect thoroughly!

It was a great experience, we found what we were looking for & had great service. Thank you !

Had a great buying experience. Bought a dining table set today. Cody was very helpful and knowledgeable! Hopefully the delivery will be as great of an experience.

Good selection and prices . Very helpful staff

We would like to send a special thank you to Angie. She greeted us with a smile and showed sincere interest in our needs. She listened to our concerns and she really knew her product. You have a true asset working for Ashley stores. Please make sure that you acknowledge her and tell her thank you. I personally have been in sales for over 40 years (Real Estate) and I was very impressed with Angie. We even had a few good laughs. Thank you again from a satisfied customer. I hope my sofa gives me the same feeling. Vicki & Jerry Dooling.

We recently visited the Ashley store in Frisco, TX . We were greeted by a very kind sales person who intently listened to what exactly we were looking for and what things we did not like. Doug was very courteous and helpful, directing us to various different sofa sectional groups that we might be interested in. He was very patient and didn’t appear that he was in a rush to get us to make a decision. He watched our expressions and comments and after trying a few out, he said, I think I have an idea that you might like. After explaining that we could select the pieces that would fit our your particular space, He showed us the exact perfect grouping. He also offered very good suggestions that would work well. When we left the store I felt really good about the purchase! I am so thankful that Doug was so gracious in helping us think through all aspects of our purchase. It was a very positive experience from start to finish.

Absolute trash. I bought a bed frame for $1200. The parts are damaged, instruction set is missing and screws are missing.when you call customer support no one is helping us. Never buy from this store. Edit: I tried calling the customer number a couple of times. Each time they are not helping us. I am put on hold for over 20 mins like 3 times and the call drops. I have spent over 4 hours on customer support with no help at all.

DOUG SHUMWAY He was the sales rep who assisted us. He gives us a final quote on a sectional and then offers us a free APR for 3 years. He said its the discounted price and that it was final. After doing a hard check on my account ( without my acknowledgement)his manager says se can't offer the price and increased it by $500. This was a shock. He didn't even take any approval from me to perform a hard check. Upon saying this is fraud, the sales rep agreed and apologized in person but the manager wouldn't accept it. He kept arguing that the price can't go down and sharing our SSN is same as a consent to do a hard check which is insane. The manager ANTONIO GONZALEZ was extremely rude and wouldn't accept their mistake. We walked out with nothing but a hard check on our SSN. Total disappointment and waste of time!

We went in with a plan and they executed it for us flawlessly. We were shopping on a budget and they did so much to help us stay within our means and I appreciate all the help from Angie and their store manager. Thank you guys for helping us make our new house feel like home!

Went to multiple furniture stores in the area, and ultimately ended up buying a couch from Ashley. Bronte F. was super helpful and kind - she helped me answer all my questions and made the process very easy! She was a big reason I ultimately chose my couch from Ashley at this location. Staff overall seemed really kind and helpful, would definitely return to buy furniture from here!

Beau was great. Very helpful and informative

DOUG, CHRIS AND JOSEPH WERE ALL GREAT!!! From the moment we arrived they were welcoming but not pushy. Chris knows everything about mattresses and the GM Joseph was always there to lend a hand. Great team!!

Met a sales associate, she was a female and the store manager. They delegate everything outside of something they’d like to sell to the “corporate number”. They need more modesty and understand the brand/company they’re representing and how to deal with customers. Bunch of clowns in my opinion who need business schooling

We had a pleasant experience our sales rep was wonderful thank you

The delivery men were horrible. They damaged our front door frame, which we notified Ashley customer service about immediately and still waiting for the compensation that was promised. The delivery men also left trash underneath the sofa from the packaging. They also told us the sofa we ordered came with only 3 pillows. And only when I stated that it should have been 6, they miraculously came back with 3 more pillows. Then, during delivery, we noticed there was a stain on one piece of the couch, a rip in fabric on another piece of the couch, and one section had different legs than the rest of the couch. Despite notifying the delivery men about this, we were forced to sign the receipt for delivery regardless. The sales associate told us, after the fact, that we should not have signed for it and then prompted us to call the customer service team. I have been back and forth with the customer service team to schedule a technician to come and fix the issues with our couch. Marlen was the initial customer service agent I spoke with who ordered the parts. Troyee was the second agent I spoke with after receiving the parts who “scheduled” a technician to come out on 1/28/25. On 1/28/25, no one came. We were not notified. Then I spoke with Dominique, the third customer service agent at this point, who stated that Troyee never put in the service ticket for 1/28/25 at all so that was why no one showed up. Dominique then scheduled a technician to come on 2/4/25. We received texts and emails that the technician would arrive between 1:45-4:45PM CST. Then at 6:10PM CST, we received a text stating the technician would be late. It is now 9:27PM CSTand no technician has showed up. I called the Guest care team at 9PM CST. And I sent a text, which stated the guest care team hours are 8AM-10PM CST, yet when I called and texted at 9PM CST, they are closed.

Friendly sales lady

Malachi at Ashley Store Frisco location provided exceptional service during my visit. He was knowledgeable, patient, and went above and beyond to help me find the perfect pieces for my home. I highly recommend Malachi for anyone looking for a seamless and enjoyable furniture shopping experience.

Nicolas (Nick) was so helpful and awesome person. We loved buying furniture from him. He is very knowledgeable about all the Ashley products.

Nick and Manwar were patient, worked with us on pricing and delivery

The experience was great the sofa I pick was exactly what I was looking for and reasonably priced the sales person was helpful and efficient

Jordan and Destinie were both amazing helping me to decide on a new mattress. Destinie went to find Jordan to assist me with my mattress needs when she saw no one assisting me. So glad Ashley crew will be removing my old mattress and setting up my new mattress. I had the best customer service here!

Great buying experience! Arseel was very patient and gave us great information and a great price!

Very helpful, kind and professional.

I purchased a kitchen table and chairs and two bar stools at the Frisco location. I paid a $130 delivery charge and an $80 white glove charge for assembly by the delivery man of bar stools at my home. Upon delivery, the stools were already assembled. I feel this is an unfair double charge. If I purchased a three piece sectional, would I have to pay to have it delivered and assembled?

I went to Ashley to check out their furniture because all other furniture stores were already closed. I appreciated that they stayed open until 9pm. I had a great experience from start to finish. I was promptly greeted upon arrival. After telling the salesman what i was looking for, he took me to each section and provided recommendations. I really appreciate that i was given some space and time to look on my own when trying to make my selection. When I finalized the pieces i wanted, the write up of the order and final arrangements went very smoothly. A huge thank you to the team that stayed past closing time to get me checked out. I had an excellent 5-star experience at Ashley’s in Frisco, TX. Thank you

Chris was very professional and made sure he answered all our questions! Looking forward to our delivery when we have our current entertainment center donated.

Beau from Ashley Frisco store was super helpful helping my fiancé and I purchase a bed! Would definitely recommend!!!

Came to Ashley's to look for new bedroom furniture. Our sales person Destinie, went above and beyond to help us pick the perfect addition to our home. She was friendly and knowledgeable! Highly recommend Destinie and Ashley's Frisco!

Great customer service, I was in and out and was approved for an overly amount of credit with Acima!!

Found what we needed and the salesman was helpful without being pushy or annoying

I worked with Paris Moore and she was a pleasure to work with. She took time to explain the different mattresses and help with some other furniture. Really nice not to get ambushed by a used car salesman like other places. The manager also stopped by and assisted and all around it was a good experience. Plus they had it in stock and is being delivered. Much better experience than the Plano store on Central Expressway.

The store has great selection. The sales rep was knowledgeable and helpful

Great service and quality products! I love the desk and bookcase I purchased for my office.

best service ever after I’m in Texas

Expensive but nice

Walking in to browse options for a reno guest room and was politely greeted by Bronte. She was very helpful and immediately understood our vision and showed us a few options. We did the purchase and in a week we are expecting our delivery. Great customer service experience in a time that is rare to find. Thank you Bronte

Nice people, very helpful and friendly. Good customer service. Overall great experience.

Blake helped us find the right recliner we needed for our movie room. We found one with heated seat and back massager, it’s awesome. We couldn’t be happier. Can’t wait to get it delivered so we can try out for good measure. Thank you for helping us.

Excellent customer service and prices

Paris was so pleasant to work with. She answered all my questions, was very knowledgeable and so helpful.

Very professional and was not pressured into buying.

Mawan and angie were fantastic! So friendly and helpful! So happy with my purchase

Sales team not transparent about availability of products and delivery dates. My order will be two weeks late.

Friendly and efficient service. Thanks Christopher and Beau!

Jeff ziti was very pleasant to work with.

If I could give -stars I would. Over all the process is a joke. The delivery was almost 10 hours late. There is no communication from the call center to the warehouse to the driver. I don't know where they get these drivers these deliveries guys clearly they do not know how to use a GPS or understand they have to take the old mattress. The management in the warehouse absolute redundant on how any management is done. Their way of apologizing is asking if they can pick up a we soaked mattress that was left outside to be picked up a week later. Once a pickup schedule was rescheduled for them to finish doing their job I informed them to not call me do not bother me do not text me and what did they do call and text me all day non-stop. To sum up my experience. Ashley furniture product = good Customer service = horrible Distribution center = no management Drivers/delivery = insanity idiotic and clueless of their job Would I buy from Ashley furniture in the future = NO Would I recommend Ashley furniture = NO Am I satisfied with my purchase = YES Was it an easy delivery that is not stressful = NO

We were in and out with a friendly staff member; Jeff Ziti. He even helped with the door as my mom uses a walker. We will have her new dresser in 4 days; we have just moved here and have nowhere to unpack some clothing. Wonderful experience and a beautiful addition to our home to look foreword too.

Buyer Beware. Awful company. Bought protection plan. Problems with both sofas we bought with normal use. Denied by protection plan because "structural damage". Was told that unused protection plan could be used as in-store credit. But tried to receive credit after expiration and told that they changed their system and credit now only works for purchases over $500 (this was not mentioned when purchased the plan or in the plan documentation at time of sale). Support keeps sending in different directions (e.g., 'we only cover first year, so now you need to contact X company and file a claim for credit). Wasted a lot of time. Still waiting for Ashley to address. Frankly, anything I could get with the credit would be cheap junk anyway.

Nice experience great service 💯

Ashley Furniture has been our go to furniture store ever since we moved to Frisco in 2004. Great quality furniture along with friendly staff equals a great experience. Thanks Destiny for your help on our latest purchase!

Stay away from this shop, not only bad quality but terrible policies and customer service. I give One start because there is not possibility to rate it lower They deliver late and with incomplete pieces, take longer to send some more parts but not completed, there is no policy for return and for all the troubles we have been tricked and lied

The Gines Family experience with Ashley Furniture Store in Frisco Texas was awesome, very helpful, very friendly and very professional. Thank you all very much. The Gines Family

Sales associate Chris G. Was very helpful.

No communication l go pick up l road away about 1 hour at 2:00pm when arrive is closed haven’t good communication

Poor delivery service and poor communication. Prices always shifting to meet up with their competitors NFM. Their delivery service is trash.

Chris was very knowledgeable and easy to work with.

I would like to start by saying that the team who helped purchase the bed were fantastic! They showed us many options and stayed with us until we found the right one. They made purchasing the bed easy, the store was clean and professional. My number one issue is with everything that happens after purchase. We scheduled the delivery to be on a day that you would be home, the on the delivery day itself we noticed that the marker indicating where the delivery spot was. Was that correct? It took us hours to get a hold of a person to make sure that the delivery address would be changed. The delivery address was not changed. The scheduled time for delivery was supposed to be there by 3:00 p.m. they did not arrive until 10:00 p.m. After they had finally delivered the mattress, they did not take the mattress the old mattress with them which causes an issue in my living room.

Our experience here was satisfactory! My husband and I just moved to Texas and after going to 3 different furniture stores and feeling defeated…We walked into Ashley furniture and was greeted by a nice gentlemen on the floor named Nick. He was able to find us everything we were looking for from a beautiful couch, bed frame and mattress! We were unsure what kind of mattress we needed so Chris the Tempur-pedic specialist was able point us in the right direction. He was very knowledgeable and broke down everything we needed to know when it comes to getting a great mattress! All in all Ashley furniture gave us a great experience!

Blake was amazing! So kind a patient throughout the whole process, also very knowledgeable and answered all of our questions. Ask for Blake!

Nick and Jordan are really nice guys! They were careful -

Amazing service. Thank you Marwan!!!

Paris was absolutely amazing. She made the entire process seem less. Paris was able to answer all of my questions and also made me feel comfortable with my decision.

I came into the store with a particular sofa in mind, although they did not have it in the store I was able to purchase it online in store. The sales associate and manager worked with me on the purchase price. I will be returning for future purchases.

Horrible!! The salesman will lie to you just to make a sale happen. I was promised the delivery next week … Three months later still no delivery …After constant inquiries delivery was scheduled for December 28th . One day before received the phone call that the order was pushed on back order for January 28th ! And suppose it’s a domestic made furniture! At least they would have a decency to tell you the truth about the delivery date before I would decide to buy it.

Good assortment. Like the variety.

Delivery persons were great!

One of the worst delivery scheduling i have ever dealt with. They missed my delivery window by 4hrs tried to deliver at 10pm. Lost my sofa now its on backorder for over a month.

If you’re looking for furniture of any kind, go see Destinie in Frisco! Buying furniture has never been so much fun! Staff is very friendly and helpful!

Beware don’t buy from Ashley. I bought a product online, thinking that it was sold through Ashley, come to find out after receiving the product and not wanting it anymore, I tried to return it and spoke to the customer service line online and they told me that I was not able to return in store. I asked them why is that, they respond Because online purchases cannot be returned within the store. You have to ship it back to us or have a return label. I didn’t understand why I couldn’t return it in person and I found out that they sell products online through third-party vendors. They’re not actually actually sold and manufactured products and this has been the most frustrating experience I’ve ever had. I will never trust or buy products from Ashlee furniture in store or online ever again and I hope This helps someone else who doesn’t know before buying a product.

If you’re looking for furniture, go see Destinie at Ashley in Frisco! I’ve never had so much fun shopping for furniture. Staff is super friendly! They worked with us to get the best deal and find all the perfect pieces.

We ordered a bedroom set costing $3400.00 for our son's new apartment. The salesman was great, delivery was on time. BUT, the bed was missing the slats for the bedframe in the box of hardware for supporting the mattress. That was Monday. So the bed can't be used. Customer service had slats delivered the next day(wrong Slats). Today is Friday and my son is sleeping on a air mattress. Every day customer service tells us someone will contact us by a certain time (we have to call them, ticket number for reference is a waste of time) Watch out! If everything is not to your liking DO NOT AGREE TO HAVE THEM SEND OUT MISSING PART THE NEXT DAY. DO NOT SIGN. I will be contacting Amex to dispute and get a resolution from their end. The unusable bed looks good, If it wasn't for in store service I would say they are a zero rating. Solving issues is NOT their forte!

Nicholas & Sounh was great help!! Highly recommend

Would give a 0 star if i could ! Sent a incomplete couch

I don’t even know from where to start about the dining set we purchased. We had the worst ever experience with the purchase we did in the Ashley furniture.This is just hopeless. I have received replacement of the table top which was damaged and complained about it countless times.None of them from Ashley team are bothered to neither call nor fix the issue even after I tried calling them many times.The funniest part about the table top is even the 4th time replaced got the scratch on it.least bothered about the cust satisfaction and the service they provide . But definitely close to a month I had constantly talking to the customer service to fix the issue.. After spending so much money on it this is what I’m getting from ASHLEY FURNITURE. Even MY PLANS FOR THANKSGIVING has JUST RUINED as your team hasn’t provided me proper support at the right time. I am writing to express my deep frustration with the ongoing issue related to my recent dining table purchase from Ashley Furniture. Despite having raised multiple complaints, the issue remains unresolved, and I have not received any follow-up on the promise of getting with brand new product. I am a new mom and, as you can imagine, my time and patience are extremely limited at this moment. However, I have spent a significant amount of money on this purchase, and I expected a much higher level of service and accountability from your company. Instead, I have been left without a functional dining table. This situation is caused unnecessary stress and inconvenience and it is unacceptable. No one is bothered in considering the feedback.As I’m in hopeless and frustrated with follow up on getting the brand new dining table the least thing I can do here is to write a review so no other customers suffer like me by purchasing in Ashley

Not a great experience I wouldn’t recommend Ashley’s. The quality isn’t great, especially for how expensive it is. It even took them four weeks just to send me a pillow, which felt ridiculous. Even though they called me from customer service and told me it’s ready. I went there 2 times and of course it wasn’t ready. To make things worse, they ended up charging me more than what I was told, and when I tried to get it sorted, the manager, Nick, was rude and unhelpful. It just felt like they didn’t care at all. Honestly, I’d say save yourself the hassle and shop somewhere else.

Great customer service and follow through!

Our delivery driver Edwin and his crew was very nice. They called when they were five minutes out and also when they arrived. Everything was brought up completely wrapped in blankets so no damage was done or could be done and they installed everything exactly where we wanted it and everything looked great.

Good service

Destiny was incredible! She was so knowledgeable about the various details and differences between mattresses. She was very patient as we tried out so many different ones. All the while be very conscientious about my comfort, as I was 2 weeks post surgery and on a knee scooter. While processing our order she set me up in a recliner so i could get my foot up. We have always had good experiences at Ashley, but this was a whole new level of exceptional customer service.

Took 5 iterations to make payment online. Delivery crew damaged the floor and walls. Salesman didn't tell us there was a 'no return' policy.

Malachi was very pleasant and patient. He helped us through the whole process. Very pleasant interaction. Great job Malachi!

BEWARE - Absolutely no customer service and complete disregard for their customers! I purchased a bedroom set with a marble top from their clearance section. I willingly accepted the wear and tear visible in the store. My wife, my adult children, and I thoroughly inspected the marble in-store, and it was completely intact. However, when it was delivered, a closer inspection revealed the marble was cracked. Within just 15 minutes of delivery, I contacted the company, provided clear pictures of the damage, and explained the situation. Their response? They gave me the runaround and said, “It was sold as is, so we cannot do anything.” This is unacceptable! My response to them was simple: “Sure, it was sold as is, but you damaged it during delivery—so now what?” And yet, here I am, still without a resolution. I paid over $2,500 for this set. I could have bought a brand-new one elsewhere, but we chose this because we loved the color and trusted what we thought was the quality. This company’s unwillingness to take responsibility is beyond disappointing. Do not make the same mistake I did. If they can’t stand behind their products or their delivery service, they don’t deserve your business. BEWARE BEWARE I see that Ashley responded and asked me to call or text the 866 number and I did, that number does not accept text, so what is the deal. I will try to call tomorrow morning and see. By the way I did visit to store where I bought the set and both the manager and the salesperson confirmed that the set did not have the cracks when it left the store so obviously it was the delivery that caused them I am sure that the set was loaded without padding and the bumps. Update: 12/15/2024 Very disappointed with Ashley, they kept pushing me around from one to another and between the store and online. My receipt does not state that the sale is as is. Yet they keep pushing me away. The quality of the furniture is a big question and the delivery even more. I think I will have to take legal action like one of you suggested

AWESOME experience! The young man helping us (Erick) was absolutely wonderful. He really worked hard to get me exactly what worked with my price range and what I was looking for. There's was another gentleman whom was also helping and he was absolutely adorable! He made our visit fun, and gave us lots of knowledge at the same time. Always remember... GRAVITY!! 🤣 When in need of any furniture again I will be returning to this store! Thanks so very much!

great job

My dining furniture buying experience was too notch! Destiny Robinson was an amazing help! Ask for her! 😉 She knows her stuff

I shopped around different stores and finally got in Ashley. They did a price match and able to get all items in same store. Negative: They charge for shipping. Which can be waived when compared with other stores. Salesperson needs to show more patience and respect towards customers and to answer their questions.

Beau was super helpful in getting us a mattress and a new table for our new house he spent the time to make sure we picked out the right one for both our needs and was able to keep us within our expected price range

Frank was excellent. Very helpful and knowledgeable. Helped us make the right decision on a living room set.

Amazing experience. Jeff was great, he help me find the perfect couch

Destinie really helped us decide on the sofa, loveseat and ottoman we were looking for. Nice and informative people work at this Ashley store.

Really good selection of furniture under one roof! I am writing this review for Aseel who worked with like family and got the best deal for me and my new home. I highly recommend you get with him let him worry about the price so you can focus on what you need! Thank you Aseel and Ashley’s furniture!

Worst store i have ever seen in my life. Sales rep gave me a price to bait me to buy it. Once i committed he made us wait for 2 hours going back and forth. Finally the price he gave me was very different. Full of sales people working for commission. Never going back :(

Salesperson Doug was a great communicator and took extra sure that all of my questions were answered. If he wasn’t sure he asked someone else to make sure I had the right info

Shad was great-not pushy or “sales” driven.

Great customer service, great price and fast process

I so appreciated the great assistance from sales person Brontë Funches as I searched the right sofa for my home. She answered all my questions on each sofa I considered until I narrowed it down to the right one to fit my needs. Great showroom and selection to choose from.

Service is great.Staff is always there to help and assist.

The staff members we saw were friendly and helpful and the store has a lot of nice furniture options.

Nick was very patient with us and answered all of our questions.

Paris was the most help!! She was so friendly and knowledgeable, I found just what I needed. The Frisco location was really nice!

Great experience, Chris is the man, he was so helpful and very patient, he helped me with everything and answered all my questions. Love the store and if when you go look for Chris, he’s the best.

Worst customer experience. Sales persons are rude and not customer friendly.

Paris was amazing! She went above and beyond to help us find the perfect match living room set. We didn’t feel pressured, rushed, or annoyed. Thank you for making couch buying….relaxing. We can’t wait to get it.

Doug was awesome! He was very patient and made sure we got exactly what we wanted😃

Christopher Garza was too good in explaining everything. Ashley have best furniture.

Helpful, friendly employees. Good experience. Thank you.

Excellent furniture at very reasonable prices. Bronte was an wonderful sales person

Paris was wonderful! Super helpful and accommodating. Very nice experience.

They will price match

Great experience! Jordan was helpful and so informative l! Thank you so much!

The sales rep that helped was awesome. She didn’t waste time with useless jibber-jabber, and she offered an array of products when certain things didn’t quite match our taste or financial appeal. They had some really great deals, even for this economy, and also offer some sensible coverage plans for those with fur babies or real babies.

Staff was extremely helpful. They did not rush me, but helped me complete my purchase with ease

Great team!

The associates were very helpful. They could see we were trying to figure out measurements for a sectional and assisted with our assessment. Also very knowledgeable about the products and helped us select the best sofa for our living room.

Accessories always seem to be discounted! Paris is my usual rep and she is the best. Paris knows this store from corner to corner and is always willing to help.

Where to begin. We recently purchased furniture at Ashley's in Frisco. We purchased a king bed, 2 nightstands, and a dresser. We were told that the bed was available and the rest was on backorder. We decided to go ahead and purchase, because we were really looking for the bed to come the soonest. I called the next day to confirm what I was told was accurate, with the bed coming soon. I was told I would be getting it in a few days and how to confirm the delivery. The day I was told it was going to be delivered comes, no text to confirm. I call and speak to someone and they said it won't come until December. Had I known, that no furniture was coming, I would of purchased something else. Susie in Frisco worked some magic, and I'm told that we would be getting the king bed and dresser on 11/2. We were super excited. I recieved emails and text about delivery times and windows. I take the day off to accept the delivery. Guess what, no delivery. We wasted the whole day waiting for the furniture. We got rid of furniture so the new furniture could fit in the room. We are being told now that it's not coming until the end of December. We have be lied to many times throughout this process. Our first time experience with Ashley's and it will be our last. BEWARE OF WHAT THEY TELL YOU. THEY WILL KEEP YOUR MONEY AND KEEP YOU WAITING!!! Do better, at least don't lie to people, be honest with them, and let them make the decision based on the facts.

Gross and tacky. No wonder no one I know shops from here

What a horrible place. They will sale items to you that’s not in stock. And you will wait for months to get the item. I bought a dining table set in May 2024 and after 12 phone calls, and reschedule from them due to unavailability finally the item got delivered in stages. Chairs first and then after 3 weeks the table came. (In October 2024). The table could not be opened to put the extended leaf by the delivery guys so best options was given to accept the table and open the service request. The service was created for the technician to arrive on Nov 1st 2024. (No show and no calls or communication) No calls or confirmation from service department which is worse than sales. Seems like they decided to reschedule as and technician will be available on Dec 7th 2024. Since we accepted the item, we can not refund or replace it … Stay out from this place. What a horrible experience. It should be 0 Star..

Easy to get in & out! Got exactly what we wanted.

They are the used car lot of furniture stores. NFM has many of the same items at much lower prices.

The people at the warehouse were rude and ignorant. Not to mention they ordered the wrong headboard for my bed in the first place. I will never buy anything from Ashley again or any other store affiliated with them. Oh and customer service is a total joke. It took 10 minutes every time I tried to speak with a person to get a human on the phone and the number for the warehouse is not a working number. Ashley Furniture ia a total trash company in my opinion.

Everyone was very friendly and helpful.

The store representative was very kind and helpful with our request. I’m happy with the experience we had at Ashley Furniture.:)

Friendly and helpful staff. Greeted me at the door and gave me prompt / professional service. Answered all my questions…will be back for all my furniture needs

Great staff! Great management! Remember that they will price match. Check out Luna Furniture’s prices online. They are about half the price and Ashley’s will match them every time.

Great experience. Chris was very helpful. Not pushy! Found a sofa and ottoman I liked have to already going to three other places. Great sale this weekend.

Great store with even better deal!s! Really appreciate everyone’s effort and top notch customer service! Thank you!!

Paris was amazing! I told her what I wanted and she led me to several options. I left with beautiful living room and dining room furniture. Thank you so much!

I love to shop at Ashley people are the best at the store good prices and quality

Very helpful and knowledgeable and personable as well , it was a great and smooth transaction from start to finish

The young man that that served me was professional, polite and knowledgeable about store furniture. I will seek his assistance when I shop at this store. He is a Gem!!!

Excellent service, gave us several options in what we looking for. No pressure

My furniture buying experience with Ashley in Frisco has been nothing but wonderful. From the in store shopping to delivery, the sales team to delivery guys, they’re professional, helpful and worked hard to get me great deals! The furniture was delivered with care and kindness. Thanks Gregory for an excellent purchasing experience.

I bought an expensive all wood bedroom set from Ashley and every item purchased has had an issue. First, my delivery was scheduled to deliver the bedroom set all together but delivery showed up without my bed. Then I had to call to find out why I didn’t get my bed only to have the automated system tell me that all items had been delivered. After much time on hold I was told that the bed was on hold for some reason unknown to the representative. I was promised a return call with further information but that never happened. I contacted the salesman who provided me his card the evening I made the purchase and stated that I could call him anytime but he did not return my calls and only texted me after I called several times claiming to be in a meeting and stated he would “call me back asap”. That also never happened. I had to call back several times to get my bed rescheduled for delivery. I never got an explanation as to why it was put on hold when I already paid for it. My dresser has a middle cabinet door that doesn’t close. My nightstand was previously damaged and repaired very sloppily so the repair was noticeable upon inspection. My footboard to my bed that I spent 2 days at home waiting for delivery since it did not come when expected also has damage where the footboard is cracked by either those who delivered it or prior to. I had to contact Ashley every time a piece was delivered. 3 out of 4 items delivered was either damaged or poorly assembled do not properly working. I was offered nothing for these numerous inconveniences. My nightstand was swapped but that cost me another day off waiting for another delivery. My bed was Putin as a warranty repair when it should not have been delivered damaged and should require a repair. I did not receive a discount for purchasing clearance or defective items. I expect the furniture to be delivered in new and working g condition. Is that too much to ask for when you’ve spent thousands on a bedroom set label “hold tag” supposedly the best Ashley has to offer! Apparently, it’s too much to ask Ashley Store for…. Don’t expect the best from Ashley in service or product because apparently they just “can’t deliver!”

Good customer service, explanation of all options, and follow up leading to completion of sale by Karen at the store.

Worst service in store by sales team. They are lazy to explain details or provide pricing details.

Worst experience I have ever had at any business! Purchased $5000 worth of living room furniture, a tv stand, a sectional and a (matching) ottoman. We saw everything in store except for the ottoman which was not on the showroom. We told the salesman (Shad) that we wanted to order that without seeing it because he told us it was a MATCHING ottoman. Let’s just say it is not. My couch is grey and the ottoman is green. Not only that but it is cover in glue marks from where it had tape all over it. It is actual trash and it cost $370. After numerous calls and emails I’m told now I have to make a warranty claim to correct it. So I did that and was then told that it was sold As-is so they will not repair, replace or clean it. Nowhere on it does it say as-is or on any of my paperwork. If I can I just want to save anyone else from going through this nightmare I have experienced. Please, please go elsewhere!! I will never shop at an Ashley’s again and will shout it from the rooftops!! They are liars and thieves.

Mattress sales guy Beau and the regional manager lied through their teeth. Regional manager has huge ego issues and will make you feel like he’s doing you a favor by letting you spend your money there. Store manager refused to even talk to us to resolve the issue and just gave us 800 customer service number to call. Don’t waste your money on this store. They are masters of bait and switch. The mattress base we ordered was not what we received. Customer service will tell you to talk to the store manager and store manager will tell you to talk to customer service. They’ll keep giving you run arounds until you just give up. I wish I could just give zero stars because they don’t deserve even a single star.

Product was scheduled to be delivered and came hours late after business hours (after 8 pm). It also came missing whole sections of the couch. I called before delivery asking for a manager and was assured I would get called back. That never occurred. They also said the delivery was handled by other groups so couldn’t provide details on delivery timing. I won’t be buying furniture from Ashley. Our time is valuable and after spending 3k on a large sectional they should realize taking 8 hours waiting for a delivery to not occur (after paying extra) is unacceptable. Then throw in an incomplete order means a second day of waiting. It should have been 5 pieces and we got 3. Update: the number they give you is a virtual response person and they bounce you back and forth between the store and the remote workers. Neither take responsibility and claim the store is a very busy location so the managers may or may not call back. Numerous calls and they do not care that extensive time was spent waiting and more will now be needed for the remaining pieces. Customer service will leave you frustrated so would avoid Ashley. No concessions were made to make this right. They won’t even escalate to virtual supervisors.

The wife and I went into the Frisco location looking for a dining room set and buffet. We were approached at the door by Tahar Migal. He showed us several sets and we decided on one and purchased it. Tahar was very professional and his knowledge was over the top. We were very pleased and also bought some accessories that we didn't plan on buying. We was very pleased with Tahar. He is definitely an asset to Ashley's. I wouldn't hesitate to buy again from Tahar. Great job Tahar.

More salesman than a car lot

I wish I could give this place zero stars!!!!!! The absolute worst purchasing experience of my life!!!! PLEASE SAVE YOURSELF AND YOUR TIME AND PURCHASE FURNITURE LITERALLY ANYWHERE ELSE. Waited all day for a delivery, got told they wouldn’t be able to deliver, when they finally arrived at 10PM they showed up with broken, scratched up, and stained furniture. Customer service is a nightmare and I am STILL trying to get my money returned. RUNNNN AWAY

Terrible Experience – DO NOT BUY FROM ASHLEY! I had the absolute worst experience ordering a bed frame from Ashley Furniture. After FOUR failed delivery attempts over a span of 1.5 months, I was consistently sent damaged and defective items. Every single time, the bed frame arrived partially assembled, covered in dents, scratches, glue, and paste marks. The quality control is non-existent. Despite numerous hours spent on the phone with their customer service team, trying to resolve the issue and begging for a product in acceptable condition, they repeatedly failed to deliver. There was no sense of urgency, accountability, or care for customer satisfaction. In the end, I had no choice but to cancel the order and, incredibly, received no support or compensation for all the time and frustration they caused. Ashley Furniture might be one of the largest furniture manufacturers in the U.S., but they are #1 in being the absolute worst at delivering quality and service. Save yourself the stress and frustration – look elsewhere for your furniture needs.

Horrible service after we left. Would not recommend the Frisco Tx location at all.

My wife and I moved into a new place and began furnishing our new home, and came to Ashley for our new mattress. We had a salesman tell us we’d get next day delivery otherwise it’d be 3 days out. Ashley continued to tell us it was going to be delivered with scheduled times, and would just no show. I had to call the store multiple times to get any answers and they never had any. After 3-4 alleged scheduled deliveries over a 2+ week period, we finally requested a refund because we didn’t believe they intended to deliver it anymore, and no one had any answers. Bought the exact same mattress from Rooms to Go and had it delivered within 48 hours. I will never trust a word that comes from anyone at this company because they are either liars or incompetent. Nebraska was great, rooms to go was great, even the local consignment store was great to deal with. Take your money to one of those if you want your furniture on time and to work with honest companies! Still no refund from Ashley after 2 MORE weeks of alleged approval on the refund request, so may need to file a chargeback. Happy to chat with anyone at Ashley who might want to make this right.

Courteous delivery team, waited patiently till our queries are addressed !

Very nice treatment

I went to Ashley furniture location in Frisco and so glad I did, firstly - this is not the first time I have shopped for furniture at this store - I have a leather recliner set that is gorgeous and durable, and a beautiful round, dark wood dining set on a pedestal with solid wood detail on the chairs, they are all eye catching staples in my home and the quality is my favorite part- got this furniture years ago and it still looks new. So fast forward to last night , I got help from Chris Kramer , this guy was amazing and extremely helpful to me! Not only was he a sharp professional - he did not pressure me, was honest, knowledgeable and fun to talk to! He gave me incredible, sincerity and aided in my tough decision for the best dinette set option for my Air BNB. Not only that- he knows his products and gave many “dos and don'ts” that really helped me. You don’t always find someone with his type of customer service who listens to the customer and cares, and is solution oriented at the same time (not pushy). I will be a customer of Ashley Furniture for life because of him!!!

I do not recommend! Purchase from anywhere but here! I am not one to write a negative review but I feel like I am at the end of my rope and want future purchasers to be aware of false advertising and bad company practices. I ordered a bedroom set with mattress and box springs, almost $5K purchased and what the store calls “white glove delivery” and had it delivered on August 31st. We received the upholstered headboard and footboard without any hardware or feet to put it together, a mattress, no box springs and a nightstand that is over 5 inches bigger than what their own website describes as 26 inches in diameter which no matter how I turn it it will not fit in my bedroom adequately for the drawers to open. I ordered 2 nightstands but 1 was not in stock so I was refunded and I purchased another one from another company $137 cheaper than Ashley Furniture, never thinking that the dimensions could be wrong on the Ashley website, just ordered the same stock# that I was given. The delivery team was refusing to put the bed together and once they agreed and did. I looked at it while he was trying to unwrap the mattress and install it without the box springs and the bed was not sturdy at all so I texted the delivery manager. He said someone would come back and the only crew that came back was to pick up the footboard which I refused. After many texts and calls and even a visit in person, it is now 9/17 and I still have no resolution and no usable bed. I ordered the feet to fix the bed frame myself from Amazon, got the screws and washers from the hardware store and completed the assembly ourselves. Still no box springs which they claim was delivered but the delivery department has no picture of it in the delivery file, was never asked to sign for items that were delivered and the not so nice person from their escalation department said I should have measured the nightstands myself as the store in Frisco Texas is a franchised store and Ashley Furniture is not responsible for the store nor the website but yet it is Ashley Furniture’s website where I pulled the dimensions and measured my room to ensure a proper fit. Please if you are still reading this, don’t trust these people! Worst furniture buying experience I have had in my entire life!

Ashley Furniture is poorly managed. Customer service is non existent. They delivered furniture that is mismatched in color. One dresser the drawers won't fully close. I've had to go to the store 3 times and each time they try, but they say it's up to customer service to fix it. It has been horrible, the only delivered part of the bedroom set ... now 2 months later they are bringing the night stands. Still have heard nothing from customer service regarding the defective dresser! Update, it has been over 4 weeks and still no communication from Ashley! I'm considering what my alternatives are. I think I'll start by filing a complaint with Texas Attorney General. See if that gets Ashley motivated to fix their defective furniture

Thank you Mr. Marwan for providing advice in choosing the best sofa. Marwan is an expert and provides all support.

pressure selling, managers can’t leave you alone

Chris immediately grasped the style of my home, based on just a verbal description.He didn’t waste my time showing me pieces that weren’t going to work, but instead led me directly to the pieces that would coordinate well. No pushiness, which I greatly appreciated.I will happily shop here again, and will make a point of specifically asking to work with Chris again!

The sales team is PHENOMENAL. Walked in dreading the typical “vulture” sales associates but we were greeted with smiles and a warm welcome. Our sales associate was Beau Davis. He answered all of my questions, moved the furniture around so I could see different configurations of the couch and took his time to explain how everything worked. I would 100% recommend shopping at this store.

Beau was so helpful!!!!!! He made sure to honor the budget we wanted and provided us with an excellent experience! I am an indecisive person but Beau was extremely patient. I will be shopping at Ashley’s furniture moving forward! Thank you ☺️

Chris Lewis was such a wonderful salesman. He was helpful and courteous. I would recommend him to anyone buying furniture. Thank you

My initial experience in store was great. Everyone was super nice and helpful. The experience turned sour when I paid for the "white glove" delivery service which is when they assemble the furniture. After the assembly everything looked great until we went to sleep on the bed. It was super noisy. In the morning I looked under the bed to discover the bed frame was assembled upside down and the support feet were not even touching the ground. Also only 2 of 3 feet were there. As the supports were installed wrong, the wood support in the box frame also broke. The next morning I went to the store and they said they would handle everything. They would refund my delivery fee since I rebuilt the bed, get me another foot and give me a new box spring. Ten days later and over 10 calls, nothing is resolved. They came to my house Saturday, killed another weekend day waiting, and he did not have the foot or box spring. they still need to order the foot and they are not committing to the box spring. I called the store and they would get in touch with the Regional Manager and call me back that day. Well, it is 4 days later and still no answer from the regional manager. I guess he/she does not care.

Christopher G. provided a great service, he pointed us in the right direction and made the purchase of a new bed an decor a smooth process. Thanks again Chris!

Tahar was a pleasure to work with, we appreciate his patience and working with us.

The sales people are way too pushy. It's overwhelming.

Victor did an excellent job ....he was very kind & professional

Our salesman Chris was very knowledgeable and extremely nice.

Terrible service and poor communication from Ashley Furniture. The salesperson assured me that they would accept returns, but customer service later said they won't. Very disappointing.

Paris was very helpful. She listened carefully to my needs.

Great customer service. Marwan and his coworker did a great job. It was a smooth process.

My husband and I have been searching for a living room set for months with no success. Thanks to Angelina we were finally able to find the perfect set that meets our needs and wants. She was extremely helpful and really listened to us.

I enjoyed my experience very much! Destiny was wonderful to work with. She was very patient with me and all of my questions. The same loveseat was cheaper at NFM, but I called Destiny to ask if Ashley's would would price match. I was very thankful she said yes! I I went to several places yesterday, and Destiny was the nicest, most personable Salesperson I spoke with. I told her the list of things I wanted, she took me straight to several models that fit my needs. Some of the other places were not even able to meet my list of wants.

Amazing experience!!!! 🤍🙌

Great experience today purchasing furniture at Ashley’s in Frisco. From the excellent customer service to the respect for what we were looking for and not trying to sell us something else, Jeff Z was awesome. Thank you

I came in looking for a mattress and was helped by Paris. She was amazing to work with and really helped me to find the best option for my lifestyle

Amazing service as always!

Ashley came helpful when I was struggling with other bigger stores. The only thing Ashley lacked is transparency in pricing although they say others can’t beat their price tag and discounts elsewhere the same items are less expensive.Anyways I got my job done and I’m good with it.

One of the best customer service experience my wife and I have had in a while. Juan and Bauh really took care of us. Without a doubt it will be the first place we stop by the next time we go shopping for furniture

Great team explaining all features and benefits

Paris was wonderful! I have been looking for a mattress. Paris made the trip to Ashley very easy! Thank you! I will definitely shop in your store again!

This store and customer service Sucks! Promise and do not deliver. Wont answer the phone or messages. Very poor customer service. DO NOT SHOP HERE!!!!

I want to start by saying I had what I thought was a good experience, I picked out my pieces, discussed which pieces would fit, agreed to pay for the pieces and was told once I knew if any pieces would not work to let my salesperson know and he would refund them. This is where it went south. I came home, did my measurements again, called right away and told them which piece would need to be taken off. Was assured again that this was not an issue. I waited the standard 7-10 days for my refund, called again and supposedly a manager was going to call me back. That never happened. Call their "support" number and was told that I was receiving a $1500 credit for the store. Umm no I want my money. Anyway after clawing my past everyone I finally got the refund only took me three weeks. I will definitely not be purchasing through Ashley again.

WARNING DO NOT GO TO THIS LOCATION! My significant other and I came in on a Saturday and spent a while looking for a couch. After fending off sales people a couple of times, we made a decision on one and asked a few questions about delivery and pet protection when he then decides to pull in the manager Megan Wright for help pitching which felt sharky and very pressured, so we decided against both since they were weird about it then he called her over AGAIN to try and pressure us even more. We still said no, and they still showed another quote with both items on there. What a terrible business practice. As a sales manager, I would be ashamed if my team acted like that. After taking them off, we finally get to the register and run our card on the terminal it says approved, thanks for your payment. Then the sales person goes to have us sign something on a tablet, and the tablet dies... they converged and conversate in the back room, then came back and said the charge never went through.After checking our account, the charge 100% went through. Even after showing her, she claims the charge never went through and refuses to do anything to try and help other than suggest we swipe our card again. Wow. Here we are 3 days later, and the charge is still there, yet I have no couch. Megan Wright was incredibly unprofessional and offered nothing not even an apology after I swiped away $2300 in her store. Please. Go ANYWHERE else

Everyone at Ashley Furniture in Frisco, Texas was friendly and helpful and professional! They were patient with us & provided guidance! We highly suggest you check them out!

Sales associate Shad Swanzy was excellent! He approached and gave us helpful information when we found something we liked, but did not pressure us. We did a lap to see what else there was and when we came back he was nearby and ready to assist us. Great service! We’ll be looking for him next time we are furniture shopping.

Ask for Paris! She’s very helpful and quick. We were in and out and able to pick up our furniture same day!

Christian was great!!

I want to rate Ashley with zero stars if I had an option. Worst customer service. Next time I will make sure that I don’t buy anything from here .. buying any product is waste of money.. so disappointing

Zero stars of I could. The moment I walk in, the sales guy (big guy with a hairdo) walks straight up to us and starts harrassing right away. He wants to know why were are there, what we are buying and starts being snarky. I tell him we are there to have a look around and get some ideas but he insists - nobody comes to the store to get ideas, they are there to buy the stuff. He then follows us around asking why are we just looking at the furniture (sofas) and not sitting on it and taking it out? If this is how pushy the customer service is before we even buy the furniture, imagine how they will be once you buy some stuff. Good luck if you are financing. We made a beeline out of there and went to the straight to the much nicer store next door. Sorry Ashley your lost our business and my family's. If you don't want to be harassed by pushy sales people then don't go here.

I purchased two chairs and the service was great. Paris and Montique were very knowledgeable and helpful in picking the right chairs for my needs.

I had very nice experience during purchase in store. Maryam was nice guy (deserves 5 star) Real fun start with delivery, very poor warehouse management and worst delivery and installation folks anyone can ever imagine. Yesterday, they came to deliver and install a bed which they left in middle and ran away with a leg telling that they dont have screw. You pay for installation but these guys are simply there to throw our stuff and run away. I will never go to Ashley again.

Great people great healp

Place was very good and Jordan went above and beyond with his assistance!

Went to location looking to replace a mattress (don't buy sleep number). Met Jordan at the location, got to talking about the mattress we currently had and do not like, and he showed us several different mattresses that would fit our sleep style. He was more than helpful even though I told him we were just looking. After seeing what options were available and the current sales, we decided to purchase the mattress. Great experience without feeling pressured to buy.

An overwhelming amount of sales people

Karen did a great job showing us everything we were looking for. The store, however, was very warm and the music was quite loud which made it uncomfortable for the length of time we were in the store. We were quite pleased with our purchases and the prices.

Beau was awesome! We came in originally looking for one couch and decided about a week later to go with a different one and he helped us every step of the way. The manager Megan was also very helpful with the ordering process and now we are excited for the delivery of our new couch in our new home!

Absolutely amazing experience, Tahar our salesman did such an amazing job guiding us through the store and finding us exactly what we needed and more. Such a friendly and welcoming experience I highly recommend this place and I really appreciate Tahar's and Beau's help. Beau did such an amazing job helping us pick out a mattress that fit all of our need and gave us such great deals. Highly recommend this play and thank you Tahar and Beau for your amazing skills and helpfulness.

My wife and I were looking for a Sofa and Loveseat combination for our living room. Jeff Ziti offered to help us. We described what we were looking for and he showed us several combos that were in the basic look of what we were wanting. We took measurements and went home to see how they would fit in our available space. The one we liked best fit so I called Jeff back, and he made the price a good value, so I drove back to the store, and made the purchase. Meghan and Jeff helped with the details and our new furniture will be delivered in about 10 days.

I am giving Ashley sellers under zero rate because they don’t know what the customer’s order is. they spend our hours of time first for calculating the prices after hours seller come back with the wrong number of the order even after we paid for the product once I noticed I told her this number is not what we’re looking for and again she spend hour of time for configuring out the new price for the correct number of the product which of course was more than our expectation so we asked her to cancel it , then the whole team plus supervisor and store manager were having discussions on until I went back and asked them if they can be a little more quick because I have to pick up my kids from school so the whole team got separated and the manager was trying to cancel it and then he was not sure what printer is in use so he can print the cancellation paperwork. I was like what the heck is going on ? they are spending hours of customer time just for configuring out the price ? Why prices are not printed or I meant why if they are fixed or firm prices why are not written down over the samples ? I mean if prices are not negotiable then why they are negotiating it? OMG please don’t go there if you want to save your time.

Christopher the sales rep was great. He went above and beyond to help me with finding the items I wanted and savings too.

Salesman Shad Swanzy was fantastic. Very knowledgeable about all of the products, very calm and not overbearing, and very good at problem solving to get us the price and monthly payment we were looking for. Should we need anything more for our home we will be looking for him directly.

I feel like people were trying to hard to sell sell sell!! My wife and I was felt overwhelmed about the amount of salesmen and managers that harassed us as soon as we hit the door. I know people work of commission but can I please breathe. We did buy furniture but a word of advice please let the customer look and have a conversation with their spouse before the over kill of “ customer service” Felt attacked on all side of the building.

Sales people were ok, but would not use their delivery service again. Forgot one piece of furniture the first time, and the re-delivery a week later was an hour pasta their 3 hour window. Almost had to re-schedule again. Will not be buying anything from here again.

Jeff Ziti was very good and answered all our questions. I give him a 10. I would like to know the manufacturer of the recliner please.

Convoluted online credit application leads you to believe you can finance for 12 months at 0 interest. Pre-approved rate then comes back with 34 percent. And, of course, there is no actual way of getting through to anyone who can help. Finally gave up and made purchase with a 0 interest BofA card.

Christian was incredibly professional and personable. Made my furniture shopping experience easy! So excited to get my furniture next week! Great job!!

If I could give zero stars I would. Sales team are inexperienced and lie. Go look in store and then buy online! It way cheaper and delivery is $100 cheaper if you order online. Destiny used lame sales techniques, when asked about a lower price on delivery, she said it was only $10 cheaper, but online the furniture was $200 cheaper and the delivery was over $100 cheaper.

Great experience. We had a pretty good idea of what we wanted for our bedroom set. Paris helped us as soon as we walked in and was great to work with. She made the process easy, smooth, and was very knowledgeable and friendly.

Jeremy was really great. Friendly, knowledgeable and professional. We will be back!

The people at the store are great. The delivery was great as well. When installing the feet on my media console I found one of the bolts was manufactured incorrectly (zoom in the pic). I had to submit a claim and wait 2 days for them to just make a decision on if they will even help me. I have people coming to install it that I now have to reschedule a month out because of a silly error. First world problem? Yes, still really annoying anyway.

Bo was amazing. I’m going to return to buy a mattress because of him.

SHAD and Megan are a Dynamic Duo

WARNING TO ALL FUTURE BUYERS: the customer service of Ashley is absolutely horrendous. The sellers will do their best to find and sell you furniture, and they are all friendly and nice, but once you sign the paper, it is no longer their problem. We have ordered from Ashley twice, and both times had issues with both delivery and customer service. Firstly, they only have automated phone numbers which will not send you to customer service unless you purposefully make wrong number inputs in their automated numbers. Furthermore, even trying to text them will provide you no information at all, and will close your chat without answering your questions. Ive attached texts from their customer "service" as proof. They have promised compensations in calls, but when calling back a week later, say they will not be providing said compensation. For our first order, they delivered outside of the times of the delivery order, and had to get a friend to go to our house to pick up the order because we were at work and they require somebody to be there. We are now still waiting for our second delivery where we had scheduled a time for delivery over a week ago, and then the day before the expected delivery, pushed back the dates by over 3 weeks with no earlier notice. Customer service were unfriendly and aggressive when discussing our order, especially after realizing there was something wrong. They had no sense of wanting to solve the issue at hand, and only wanted to argue that there was nothing wrong with the order. For anyone who is still considering Ashley as a potential place to buy furniture, I wish you the best of luck and the strongest of wills and patience.

Awesome sales people there, like the store!

I have been shopping for a sofa for the last 3 months and have visited almost all the stores including NFM, Macy's, and Ikea. I initially picked up a sofa from Ikea and also selected one from Macy's. However, thanks to their return policy, I was able to return the Macy's sofa within the return window. Finally, I decided to try Ashley Furniture, hoping my search would end there. The salesperson at Ashley Furniture offered me the option to have two sofas delivered so that I could make a decision at home about which one to keep. After waiting for almost 4 weeks, the delivery day arrived. I requested the delivery personnel to bring in at least one piece of each different sofa so that I could make a decision. However, the delivery person was extremely rude and initially refused to comply with my request. After much insistence, he finally brought in one of the sofas, which looked nice but dull. Unfortunately, they were unable to bring in the other white sofa due to the way it was packed or for some other reason. They took the white one back and left the gray one. I then drove almost 45 miles to the Ashley store to speak with the salesperson, LU, as I didn't have his direct number. Upon reaching the store, LU acknowledged that it was the delivery company's mistake and apologized for the inconvenience. He promised to make arrangements to take back the sofa and offered me a chance to choose another one. I chose a replacement sofa that would fit through my door. As I was about to sign and leave, the salesperson informed me that once the furniture is delivered, they would not accept returns as per their policy. He suddenly changed his words and promises he made. This was a shock to me. I spoke to the manager too at the store, but they refused to assist me and directed me to their customer care department. This has been a very frustrating experience with Ashley and their return policy. I am still waiting for a resolution from their customer care department. The fact that I cannot receive the sofa I selected is not my fault. I hope they will address this issue and reconsider their return policies, especially in situations like mine. I am very disappointed with this overall experience and hope that they will not prove me wrong in choosing Ashley as my best option for purchasing a sofa, over the other furniture stores.

I always read negative reviews about any Ashleys store but ive never had anything but great service and ive purchased anything from dining room furniture to living room furniture to bedroom suites and mattresses. Very pleased with Christian and how he explained everything and never pressured us. Got some good deals and came out happy

Beau has helped me refurnish my home. He was patient and helpful. I love my beautiful nightstands and dbl chest. Very nice quality at a great price.

Chen and the desk personnel were great. Now when the couch comes in will see if it is as great as what was on your floor, but it has been great on all buys I have done before.

We were greeted by Paris when we entered the store and she helped us shop the whole time we were there. We walked in looking for a specific item and she helped us find great deals on many other furniture pieces. She was very knowledgeable and friendly and gave us a great experience here!

Very satisfied with the attention we received from Beau (and Chris). Personality and knowledge are a plus.

Chris was a great help

Plenty of great options to choose from. Service was wonderful and their financing options with 0% interest was perfect for us!

Spent here 45 min on a Saturday! The staff here is super annoying, they come to you every 3-4 minutes and break your flow, and keep talking about offers and deals even though we never asked for any help. Couldn’t shop around for more than 40 minutes!

The sales staff is very helpful and patient as you go through the store and make an honest attempt to find the right things rather than selling items on the floor

Great salesperson

I want to start by saying that this review is not a criticism of the individual sales associate I worked with, but rather the sales manager and Ashley's internal corporate behavior problems. I was looking for a specific recliner, and the sales associate did a great job with locating it in Ashley's computer system. However, the price was higher than on the Ashley website, which makes no sense. This recliner was part of a line that has been around for years, but it is apparently being discontinued, so I decided to continue with the purchase. I declined the optional service contract coverage for $179, and the sales associate had to call a sales manager over to decline it, which is unacceptable from a customer perspective, as it wasted my time and potentially sets up a cage match between the manager and the customer. The sales manager then proceeded to continue upselling the service coverage, which is also unacceptable, as I had already made my position clear. Later in the purchase process, the sales associate had to again go to the sales manager to have her decline the service coverage, which further wasted my time and was unacceptable from a customer perspective. I will not be returning to Ashley for my future furniture needs. I also want to mention that I had just purchased the sofa and loveseat that completed this set from Nebraska Furniture Mart, and the sales process there was excellent. The prices were much better, there was no nonsense, and delivery to your front door is free! If you want something of Ashley's, I would recommend checking NFM instead.

Knowledgeable and Proficient in understanding and recommending the right Mattress.

Stay away!! When I tried to use the Warranty credit $400 they mentioned it is expired. No one mentioned that there is an expiration date to this credit while taking warranty. Also they don’t send any notification that it is expiring. There are better stores who cares about customers satisfaction.

Staff was friendly and very helpful. Mr Woodward was helping with Tajar and all was good… unlike your competitor RTG

I give Ashley Homestore 1 star because I cannot give them anything less. The staff are nice and friendly but that is about as far as they go. Once they sell you something and if problems arise they have a propensity to ignore you and unwillingness to solve any problems. With that said I bought a Makeup Vanity/Mirror set and matching Chest with premium Home Delivery on 6/21/24 with a promise for delivery on 6/26/24. The day before we get a call from Ashley delivery team saying they only have the Vanity set to deliver and asked if it was ok to deliver the Vanity and the Chest at a later date. I was not ok with that because the day we bought and paid for the two pieces the seller said if we don't buy it now they cannot guarantee they have anymore in stock since it was the last piece. I told them not to deliver until they have both pieces we will not accept partial delivery. With that said they gave me new delivery date of 6/28 so I accepted. On that day late afternoon they notified me that they could not deliver both pieces and asked for a later date. By this time Ashley lack of ability to deliver as promised ruined my plans so I first called the store and talked to Marwan who sold me the furniture and asked him if I could have a refund since they are not able to deliver as planned. I asked their Store manger for a refund who agreed but said unfortunately he could not because the pieces showed as delivered in the system and he would have to get that fixed first. Well that was 12 days ago and now they will not talk to me and say they will call me back later. I have been a long customer of Ashley's in a different City , spent thousands of dollars in furniture. The feeling I get from this store is they have a lack or sense of good customer service and unwillingness to do what is right by their customers. They lost me as a loyal customer and now It seems I have to take this a little further to get my money back since the store will not return my calls.

This is the first time I feel welcome and Invited to there, of any furniture store that I been. Amanda the sales person was amazing thru out. She make sure that my daughter and I from the get go know that we can ask anything. The store manager was supreme making sure we understood the sale financing options etc. they both make sure that everything was correct before finalizing, great relief there... Even other sales personnel was welcoming. 10 ⭐ for the whole experience.

I am very unimpressed with the management of the Frisco store. My sales associate was new and management was more concerned about selling me a warranty than making sure the right product was being ordered. I spent 4 hours in the store because management did not walk my sales associate through the right steps. It took a week to “fix” my address to the right place for delivery and when my product was delivered, it was the wrong product. When I wanted to cancel my order, they told me it would take 24-48 hours. It has been 5 days and I haven’t heard confirmation of anything. Feeling very untaken care of. This whole experience has been awful.

Chris was wonderful. Great knowledge of products and was extremely helpful.

Love the atmosphere the happiness, friendliness of all the employees

It was great working with Sausha, who is very knowledgeable and professional. I found everything that was on my list at a very reasonable price.

Destiny and Chris made our shopping experience great. Very knowledgeable and patient. After all our years of shopping with Ashley by far this one was the best.

Shad was very helpful and friendly.

Ashley is the best furniture experience I have had recently. The salesman was fantastic

My husband and I went to look for a couch. We were greeted by a salesman who only shook my husbands hand. Which okay? Then he proceeded to do the salesman routine of showing us availability and getting to know what we were looking for. He was very helpful. After walking alone for a bit we noticed that everything was out of price range. I made the joke we had more of “ikea money” he automatically seemed less interested in us. He seemed bored with us and asked my husband a lot of the questions instead of me “I wanna hear what he has to say”

Bought a $900 couch and was given a voucher for a free Stanley water bottle as part of a promo. Long story short, they gave me a bad voucher and I haven’t been able to contact anyone at the local store to get my free Stanley cup /:

Destiny made my experience at Ashley so easy.She helped me find a sectional within my budget and my delivery arrived within 5 days.Thanks Destiny

We had a wonderful experience, staff was excellent!

Megan the Manager was very helpful and trying to help us out. She did everything she could to make the sale happen.

Jeremy was phenomenal and cared about our experience from the beginning. He spent hours with us discussing different options and listened wholeheartedly. We are so thankful that Jeremy was our first face to see at Ashley Furniture!

Bought new home recently and needed it completely furnished. On top of starting a new job and moving to a new state, buying furniture was the last thing i wanted to deal with. Marwan greeted me when the store was PACKED! Chris picked up where Marwan left off! Chris and Marwan made sure i had everything i needed. They even found me a few discounts that i didn't know i could get!! Marwan and Chris are both awesome and easy to speak to.

Sadly, we have had a very bad experience. This was our first time to buy from Ashley Furniture. We had one bedroom collection delivered and it smelled horribly of chemicals. They tried to replace it but the replacement had the same problem. We were finally able to have them let us do a selection. We visited the store to look for another set but were told we could not go in to select because the store was being rearranged. When we originally went the store was being renovated. We had to drive to another Ashley store to select and they were not pleased to have us there as they were not making a sale. We finally chose another set. It was delivered and when we went to use it, the drawers were terrible not like the set at store. Our saga has gone on about three months. Today a second technician came by to try and fix this set which required new drawer slides. He decided he did not have enough time to install all the drawer slides we had so he did something else to help them open and close easily but now some of them just stay open. Both technicians we had commented that Ashley Furniture is just bad furniture. I wish I had known before. We are now stuck with $2,500 dollars worth of worthless furniture. At this point all that would make me happy would be a refund but I know that will never happen. Beware that once you make a purchase you are stuck with it! Three months of dealing with this has not been good for my health so perhaps we will donate it and find a good furniture store like we had in Illinois here in North Dallas to purchase a new set.

Christian my sales rep was great. Not overbearing or pushy which was a win for me. Found what we were looking for and they had some decent deals going on.

Hadi is great! I’ve been searching for months for a leather sofa that could be customized to meet my needs and found it here. Hadi was very helpful and answered my questions with out any pressure. He followed up with me after a little while and showed me the sofa I have been looking for. He asked his manager to help answer my questions and she was also very helpful and super friendly. I can’t wait to get our sofa delivered. Thanks Hadi!

My experience was a disaster they got they order partially wrong I got a sofa bed and a love seat but when they delivered the sofa wasn't a sofa bed I call them and they was that was not what you order but I told the sale person two are you should it a sofa bed he insured me that it would be that when I got home I call back k and I don't get a receipt he said I'll email it come I didn't get receipt then and has of today 3 days late they belivered the furniture but it was not a sofa bed I called the store they told mrI order a sofa they refuse to charge it and told me I sign the belivered paperwork so it's mines now and it's nothing they can do I called and talked to three customers service they all told me three different stories they won't send me my paperwork on the Transaction. Thank god I got my bank statement I been trying from the time they belivered the furniture until now no one has gotta in touch with me they just screwed me over and nobody care PS this is the one in Frisco TX

Mr. Marwan was great. He helped us choose the best bed, gave us very competitive pricing and overall wonderful experience.

Clinked Real Estate Services was so patient informative and understanding with me going through my first homebuying process. Ashley and Sophia laughed with me ,talk me through and even cried with me, but threw it all I was able to purchase my first home. Very professional and even Damon C got in on the fun ☺️

Pathetic delivery experience. When we purchased we got delivery date confirmed as 6/28 for dinning table, bed, mattress and mattress base. Today we got delivered with missing bench and mattress base. Store associates gives one delivery date but it never gets met by delivery team. Now we are ending up sleeping on floor

Great place to purchase your home furnishings. The sales person were really good and helpful.

After looking at few furnitures stores i tried Ashley. From the moment I walked into the showroom, Shad Swanzy greeted me with a warm and friendly demeanor that instantly put me at ease. What stood out most was his professionalism and in-depth knowledge about the products. Shad patiently answered all my questions, provided detailed information, and offered valuable insights without ever making me feel pressured to make a purchase. His ability to understand my needs and preferences made the entire process smooth and enjoyable. Moreover, he was exceptionally accommodating, taking the time to ensure that I found the perfect product that met all my requirements. The level of customer service provided was truly exceptional and exceeded my expectations. I highly recommend Shad Swanzy to anyone looking for a seamless and enjoyable buying experience. He is a true asset to Ashley furniture, and I will definitely return for future purchases thanks to his outstanding service.

Excellent attention, Josh was undoubtedly a very good person, kind, patient and very funny.

Purchased a 5 piece sectional was hesitant if either the 4 or 5 piece, was told that I can return the piece if not needed just to be told at delivery all sales are final even if item is packaged new. Destinee was no help after all

We are so excited about the couch we got from Ashley’s. They had it in stock and we were able to pick it up next day which is great. Kori, our sales lady was very helpful and over the top sweet. She made sure to create a deal that worked for us and met our needs. Would definitely be coming back!

Paris of Ashley furniture did a beautiful job. Keep up the great work.

0 stars they messed my order up and charged me for stuff i didnt want saying they took it off the price of the couch when it didn’t show in price and I paid cash 2700 so not getting back my money for 7-10 business days and my couch wasnt going to be delivered for 6 weeks

I originally went into the store to look at the bed I seen online. Never thinking I would be walking out getting the bed and it being delivered to me that following week. I want to thank the manager and Christian who helped me tremendously. I’m happy and excited for my new bed.

The staff at the Frisco store are top notch. Chris Kramer was so helpful and explained every detail about the products I was interested in. He made the process of buying a house full of furniture very easy. The manager Nicho was also very helpful!

Great experience! Good sleep expert who guided us to choose the right mattress for our need .

Delivery was delayed but when my product was delivered it was done so very well.

My husband and I have never been so bothered at a furniture store we were scared to look at something for to long , touch , set down or say we liked something to each other. The sales guy was always right there gave us no real space. (Also had a manager and sales lady came up to us ) we’re only there 10 minutes before we ran out of the store! This is not our first time feeling harassed we tried to go last year and the same thing happened we couldn’t remember why we didn’t go in or buy anything anymore today definitely reminded us. I would suggest any other store or online I definitely don’t blame the sales people for doing their job. I blame the Ashley store for turning them into harassers.

Marwan was very friendly and professional, he understood my need and offered the best option. Ashley is obviously a leader in furniture business.

Great service and a pleasant buying experience.

My experience was disappointing. It took 4 attempts within 3 months to get my furniture delivered. I had ordered several items in the past including a couch and a bedroom suit from Ashley furniture in Frisco. I was a loyal customer and recommended many friends. The most recent purchase included 2 recliners. I had originally said I would pick up the items but I changed my mind after I learned the warehouse was 2 hours away from me. I paid $99 for delivery and thought I scheduled a delivery through text format. The day I thought I scheduled the delivery for came and no furniture was delivered. I called customer service but it was extremely difficult to get a real person on the line. After calling multiple times and going through push options, I finally was able to talk to someone. We scheduled the furniture delivery again. That day came and no furniture was delivered. I called the Frisco store but that phone line wanted to direct me back to customer service. After finally being able to get through to the Frisco store, I left a message for the manager. I received no call back. I learned later that they don’t even check their voicemails at the Frisco store. Somehow I was able to schedule a delivery again through the Ashley furniture website with a virtual assistant. The week of that delivery was promising, I received a text message confirming my delivery a few days in advance. The delivery day came and I got a phone call from customer service. She said the only thing that was scheduled for delivery was a “white glove delivery”. My furniture had apparently not been added to the delivery fulfillment. She said she had to send an inquiry to the store and that she couldn’t change anything in her system. 4 hours later, my sales person Shad calls me and lets me know he was unaware of everything that has been happening and puts me on with the assistant manager. The assistant manager was able to fix the error but the next available delivery date was 2 weeks later. The best he could do was discount the furniture to take off the $99 because he couldn’t directly refund the delivery fee in his system. I was still very unhappy with the inconvenience and piss-pour systems of Ashley furniture. He couldn’t expedite delivery or offer a larger discount. He even tried to explain statistics to me that because I had been a recurring customer that an error in the system was more likely to happen. The delivery team that finally delivered my furniture was great though. They took it upstairs and set both recliners up.

Best furniture store, I highly recommend, sales Associates are professional and prices are super affordable, Natalia Acosta took care of me and guide me through all want I need to get my living room setup. Thank Natalia, thanks Ashley.

Great service and great prices!!

Marqan Makawy was very professional and helped my family buy a dining table for our new home. He made the experience extremely pleasant and we look forward to buying more furnitures for our home from him. Will definitely be coming back to visit Ashely Homestore because of great salesman like Marwan! ❤️

We purchased a "Sealy 13" Posturepedic Foam TT Soft King" mattress and foundation Ashley. They were very nice. The sales person said to immediately put a cover on the mattress before using it because we could return it within 20 days if we didn't like it. We did so. The mattress we received was not like the floor model we tested. It was as hard as can be. My wife gave up after 2 hours of laying on it. Note that we bought a "soft" mattress. I called the sales person and he referred me to customer service. They said mattresses are not returnable, and we should have purchased a 90 day return contract. That was never offered to us.

Christian was very helpful in processing my purchase. Excellent job!

We worked with Shad who was fantastic! We love the furniture. Bought a couch and an ottoman without any issues.

Worst! Ordered mattress and bedroom suite back before Memorial Day. Paid in full for everything and here it is June 14 and still no delivery has been scheduled. They did not give us any clue it would take so long. We asked for a specific delivery date and of course, they said, “no problem.” Here it is a month later, and the items haven’t even been received by the warehouse. Worst customer service ever!

Thank you Shad and Beau! You both were outstanding, caring and made our purchasing decision very easy. Would highly recommend Shad or Beau if you are looking for someone who’s going to shoot you straight and give you a great deal!

I walked in with what I thought was a unique situation. I wanted to look at and purchase furniture in Texas and have it delivered to a home in Indiana. Greg didn't bat an eye a this request. He looked online, quite efficiently, to see about availability and delivery times and was very patient when I left to present my finding with my spouse. When I returned an hour or so later Greg picked up right where we'd left off and managed my transaction from purchase to delivery scheduling in record time. I look forward to getting my new pieces in Indiana in 10 days or so and am grateful that Ashley made it easy!

Had to drive 45 minutes away from from the sore that I purchased from to pickup. Then had to wait an hour to get it loaded. I would never recommend this store to anyone.

Their customer services is terrible after you purchase your product. We recently bought a table and chairs from the Frisco location and arranged for a day to pick up. We arrived on the specified day, and waited for 30 minutes just to be acknowledged. After going back and forth with the warehouse staff for an additional 30 minutes, we finally had to leave with no product. We called management and were told they'd call us back. However, we never received a returning call. We called customer services. They offered to deliver it to our house, but would not waive the delivery fee. We ended up completely cancelling our order. In summary, they'd rather lose $1600, than waive their delivery fee. I planned to buy our formal dining set, and a living room set from them, but I will now spend money with a company that values me as a customer.

Beau was so amazing. He went out of his way to help us find everything we needed for a good price. Very great service!

The employees there were very nice and I've gotta say very good at convincing people to buy things lol I got a whole new bed set setup and it wasn't to expensive. The employees were very funny and cheerful we got everything done pretty quick which was good. Over all the store and employees are amazing and id definitely be going back.

Well. I like the location, it's right there among all the other furniture stores so you can compare and contrast your likes and preferences. As of June 2024, the store is under renovation, but still open, no worries. Usually, a sales agent will greet you upon entering, and you can let them know what you're trying to find. I have bought a lot of things from Ashley Furniture in the past, but lately I'm not as convinced about the quality. Fabrics on sofas seem either too thin or too itchy, and dining tables are made from some wooden or wood-resin-like material that snags and chips too easily. This time, I just looked and didn't buy. I think maybe after the renovation they might have better choices. At least I hope.

It was very pleasant from the Tim I walked into the building and greeted me and help me with all my questions and more thanks Paris

I will never step foot into another Ashley store, ever. From the beginning, I was bombarded as soon as I walked in the door, I hate that. They didn't have what I was looking for, so she looked online, and said "here's one, I can get you this for $1499" and I am looking at the price, it's $1199. I say "the price says it's $1199?..." She says "oh we can certainly price match". It's YOUR website, what are you price matching? Then she made mention in our small talk that they're commission only, that should have been my cue to leave. Instead, I purchased the couch without having seen it in person, my mistake. It arrived, it didn't look like the photo, but thought I'd get used to it, I don't like it at all. Online says you have 72 hours after delivery to return it. I called customer service, because I saw some where if you get the White Glove delivery, you have 30 days to return it. **The sales associate did mention that if there was anything wrong with it, don't sign for it. While there is nothing WRONG with it, except it's ugly, I signed. Ugh, now I'm stuck with it. Customer Service says "all 'in store' purchases are FINAL". Kicking myself for not refusing delivery once I saw that I didn't like it. All of this to say: Very disappointed in the whole experience and DO NOT SIGN if you even THINK you don't like it.

The most bad experience ever on my life if you looking to buy a new furniture, make sure you don’t stop by any Ashley furniture stores. It’s a huge scam even the insurance policy I’ll never had a bad experience same as this furniture purchase from Ashley furniture store me and my wife stopped by Ashley furniture store on March 13. We purchased living room dining room and king size bedroom and mattress so it’s a huge amount for financing specially in this days long story short I’m gonna leave some pictures on the end everybody can take a look at it and tell me if I’m right or wrong i give them a call on May 1 complaining about the living room sofa loveseat and one and a half seat if you sit on them, you dive inside you almost sitting on the ground something broken from inside they send a service gentleman to check the furniture on June 4. He told me you were right something broken he take. Photos and leave notes in his tablets and he said somebody will communicate with you very soon. Few hours later a lady called from the head corporate she said and she said oh I reviewed the photos and complaining about your living room furniture look like to me it’s nothing wrong with it so there is nothing we can do, are you serious guys been back-and-forth text messages emails with every time random people I have to tell the story all over again you telling me there is nothing you can do to me. I’m gonna leave some photos and I need people to look at it and see if this is fair or unfair, but trust me every single dollar you make after you sell this furniture to me it will be not clean money. I told the girl all I need just send someone pick up this furniture. I will stop by the store select model with a different model. Maybe it will be better than what I take the first time and I’m willing to pay a little extra. I’m trying to work with you guys. Is that how you’re treating your customers, very bad very bad customer service. I will never forgive you I will leave it for God. He will take care of it. please if you read my review, take a look at the picture for the furniture and tell me is this furniture look like only about three months old!!!! Update since I right this review till today nobody communicate with me the store owner have a time only to respond for the good reviews, but after he take my money and put me on loan for the next five years, he doesn’t even bother his self to respond to my review, I’m still waiting till when somebody communicate with me Update Today is July 29 till today. Nobody respond last week the three seats couch. The base broke. I called Ashley furniture Head corporate. Nobody respond. They didn’t even want to listen to my conversation. Tell me what should I do are big huge scam the moment they involve people to a bank loan for the next five or six years and they got the money they don’t have the after sale customer service I have no idea what to do if somebody know what should I do or any phone number for customer protection please leave me a number thanks

Delivery 1. 1of 3 del sent back. Del. 2 , 2 del out 3 recliner- mattress no frame. Still waiting. For next delivery

Jay was a great sales man and tended to all needs. Great price and great quality. Thank you for everything

Jeremy was extremely helpful and made my first purchase amazing!! The staff was very nice and helped me very fast. 10/10 i will be coming back 😆

great and easy experience! christian was awesome and even carried an ottoman across the entire store so i could see it with the coffee table i wanted 😂 10/10 would recommend!!!!