Ashley Grand Prairie, TX
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
3 weeks for a piece of my "In Stock" bed frame to arrive from Houston. I called to verify that everything was available for pickup and was assured by customer services at the Arlington location, where I madey purchase, that everything was available. I arrived at the warehouse to pick up my bed frame and was told that the bed rails were not in yet. Two days later I arrive again at the warehouse and have to wait for 30 minutes to an hour to receive my order. The wait time for the bed was already unacceptable. The 30-60 minute wait to receive my order is enough for me to NEVER purchase anything from Ashley Furniture again. This was my first and WORST Ashley purchase and it will be my last.
LOAD YOUR OWN FURNITURE from their sales warehouse floor side door to your vehicle - since it was OUTLET furniture - was not communicated prior to purchase. I did ask if they had delivery and was told it was 3rd party and very expensive - about $100-125+ per piece. Not paying that when I purchased 5 pieces. While purchasing was a decent experience, picking up is completely opposite. I was told by the salesperson, Todd, pick up was open until 7 pm every day. I paid 3 times for help to get the furniture. First, on Monday afternoon, only to see they were closed, except receiving. The sign at CUSTOMER PICK UP said they were open Tuesday – Sunday until 7 pm. Possibly my mistake and I misunderstood. Second, I paid again for people to meet me there on Tuesday to pick up almost $3k worth of furniture purchased the previous Friday. I was then told since I purchased from the OUTLET (in the same building) …. I would have to pick up from them, but they are ONLY open Friday, Saturday, Sunday, and MONDAY, which I was there Monday but the wrong side of the building unknowingly. Very frustrated at this point. Friday - I paid for a 3rd time – for help picking up several pieces of furniture as I could not get it all myself. I attempted to call the number on my receipt and google every day including Friday to make sure I could pick up without issue - the phone just rings and eventually hangs up. NOW – I am told I HAVE TO LOAD THE FURNITURE MYSELF!! I am furious at this. I cannot believe I have to load myself. I tried to be understanding to the staff as it is not their fault, but at times they seemed frustrated with me… because I was upset that I had to load my own furniture! Of course, I knew I would have to unload once we got it home, which we had people at the house for that, but NOT AT THE STORE – Load yourself….WOW. The salesperson, Todd, and woman at the desk also helped load – seriously, not their job to load furniture. I was told their ONE loader was moved to the “NON-OUTLET” side. One person could not have loaded this furniture alone. Nothing was covered for transport. We had to make several trips so we did not damage the furniture, since we had no way to cover it. It was as if I was picking up from someone else’s house from a garage sale! Extremely disappointed about communication regarding pick-up times, locations, AND more so that I should have brought men to help me load my own vehicle from their sales floor side warehouse door with customers browsing furniture watching us load our own furniture! Disappointed.
Truck delivering to a neighbor chose not only to block one driveway but 2 driveways! RUDE and INCONSIDERATE!!
I love Ashley furniture on this day 9/26/2022 they was given away I'm telling you Sale sale sale If you didn't make it out on this day to Ashley furniture you miss a big thank Go on out of business Sales Ashley furniture for taking care of me they have great quality and good furnitureNot every store is going out of business Justice This particular one
Junkyard of out dated furnitures.
Today was moving day for us but a 3 hour wait for 2 stinking nightstands derailed that plan. It’s totally unacceptable!! Ashley you have got to get a system in place to serve your customers better and get to them on their way after a purchase. Even your employees don’t care about how long a customer waits, they’re like here’s your stuff..bye. My husband said we’d go somewhere else before purchasing with Ashley again.
Price was supposed to be accompanied with a discount so I thought and it took too long for us to have our item loaded in vehicle.