Ashley Store Grapevine, TX

Read the bad reviews. They all have similar issues. It’s a pattern and no one is helping. The comments about the number they tell you to call, all true. Once they make the sale, they don’t care. Try Nebraska Furniture instead. PS. Notice how a lot of the 5 star reviews are bots? Someone created a profile just to review the one store. Or they are about the shopping experience only. Not many good reviews on the delivery.

Update *** the number given in the response is the number I’ve been calling and it’s not local support. Do not buy from Ashley. The delivery service is horrible!!! We got a delivery with out the parts to assemble our bed, they just dropped the bed in our garage and ran off. It’s in a beat up box that looks like it’s been a 5 other homes. We Didn’t get to sign anything or say it was okay to leave. No review of our other furniture to make sure it was okay and assembled correctly. We were supposed to have the beds swapped out (for one not missing parts) and scheduled a time and confirmed it via text. They no showed my delivery window. When I called they didn’t have any answers. So disrespectful of our time. At least call day of and say you can’t make it. Apparently it’s on back order and no one had the decency to tell us. I’ve asked to speak to someone that can help and get told no. When you call it’s all out of network and no one knows what’s going on. So unprofessional!! Can’t get ahold of anyone in management and waiting for a support ticket. 🙄

Very friendly and attentive staff. But not overbearing. Lenae was awesome!

Good selection of furniture, both in style and price. The most friendly environment and very helpful. I bought a dining set and selected for delivery and assembly.

The in store help was very helpful, even the manager stopped by to inquire if we needed anything else. The delivery went perfect. I would give everyone a super five.

We went in for a desk, left with a kitchen table and new bed. Elizabeth and Mike were very knowledgeable and helped us find great items.

Delivery has been a nightmare. The store manager in Grapevine is very nice but once the sale is done, that’s it. You have to work with a text bot and call center folks. I had to pay delivery fees for two separate deliveries because they couldn’t coordinate a single delivery. Two weeks after my purchase, I still don’t have a bed to sleep in. They delivered a USED bed to my door. As I watched the furniture being pulled from the “new” box and plastic removed, black and brown stains covered the headboard. Now, the store manager is telling me to work with the text bot to fix these issues and the text bot is telling me to work with the store manager. I took a video of the used product but I can’t upload a video here. FYI, the response below offered me a different number but it routs to the same call center. Completely unhelpful.

Visited the store about a month ago. Great experience and wonderful service from Todd Hall and the store manager. They were attentive, patient & kind, and they helped us find the perfect recliner for our living room. Would recommend the store and service from both Todd and the manager. Thanks again.

Our sales rep was great!

Anissa and Tyler were AWESOME today with helping us find the right couch! So kind and patient with us (we had so many questions and i’m sure we were a handful😅). We can’t wait to get our new sectional, and it’s all thanks to them! 🫶🏻

Anthony is a true professional. He got me the sales price on a couch and l Iove seat that had ended a few days earlier. Absolutely love the furniture. Ask for this guy, he will hook you up.

Maria was a charm to work with. Thanks for your expertise input.

Cameron Mitchell was responsive to all questions during my decision phase, over 10 days!

Gavin was awesome. Kept me in my budget and was able to get exactly what I wanted.

Mary was amazing!

Received the best help

Michale was extremely experienced and helpful in finding us just what we needed!

competitive pricing and plenty of selections

Very satisfied with the customer service Daniel provided us.

I\nLove Ashley furniture.It holds up very well and it lasts to be for years.I bought a couch friday so it'll be tuesday

Michael Kelly is an amazing salesman, very diligent and attentive . Found exactly what we wanted. 10/10

Micheal was so kind. He really explained every option, and empathized with every decision made. He cared a ton about making sure we made the best decision for us. Ask for Michael!

Love the furniture. The salesman was very attentive and polite.We bought the recliner. So happy with it.

Mike spent several hours with me, getting me a great price and making sure everything was right. The manager was also very helpful.

The company is lying to its clients and stealing their money. A sweet woman ordered a couch that she wanted in a different color and it arrived damaged and it wasn’t even the right couch!! They even stole $1,000 from her if I could give this negative reviews I WOULD

I bought two couches and Michael Kelly helped me with both of them. I liked that he didn't follow me around but was there when I had questions.

Gavin was great.

Excellent Customer Service by Daniel

Very nice people, manager is very helpful and go out his way to help you get what you need. Thank you!

Jose was beyond awesome! I received a great price on my washer and dryer. So happy I went there!

Went to Ashley to look for a couch. Came back again and decided on the perfect one. Our salesman Daniel was very helpful and patient while we made our decision! Our last 2 furniture purchases have been at Ashley. Good quality furniture at affordable prices.

The store is good with ok prices

Lenae was fantastic and very helpful. We were in a rush and had to finish our purchase online and she went above and beyond looking for a comforter set in the size we needed.

Very nice experience, not pressured at all. Found a couch we love

Started off with "lets just stop by and look" and left with a really great pruchase.We went in searching for a sectional couch for our living room. Our sales person Todd greeted us in and gave us a quick rundown of the couches and they had multiple options and styles. Then as we looked around both store manager and assistant manager stopped by and checked in which I appreciated. We ended up getting not just our couch but also the ottoman and an accent chair!! Best purchase ever, thank you Todd and Tyler for helping. This will be a great addition to our new home 👍🏼

Lenae at the Grapevine store was wonderful to work with. She was friendly, professional, responsive, very helpful and knowledgeable. She answered all of questions and got me through the process of purchasing an item that I was only able to see online. I have not yet received my purchase but wanted to commend Lenae for all the help she provided.

Very easy and effortless purchase

Tom greeted me at the door when I came in. I knew what I wanted when I went in. Even though the prices were different online than they were in the store, I got the inline price. He was very helpful in making sure what I wanted was in stock. Not my first time buying from and won’t be my last. Thanks Tom for all your help!!

Anisa was warm, helpful, knowledgeable, and extremely kind. She had someone move a chair for me for quite a long distance so I could compare it to the couch. I was interested in. I will be returning.

Appreciate Tyler and Lenae. They were very professional.

Johnay was awesome to work with. Will be back to buy Future furniture just due to her professionalism

Todd was great. He didn't hover at all and gave us all the info we needed when asked. Will definitely come back for our next purchase

Johney was excellent. She was very knowledgeable about the various sofas and had a great energetic vibe.

Daniel greeted me as soon as I walked in. He explained everything that I needed to know. The process was easy and the furniture is beautiful. I will definitely be going back!

The furniture was very stylish, the staff was very professional, and the shopping conditions were very good. I would really like to recommend it to everyone.

Great experience! Daniel helped us and was awesome to work with. He wasn’t pushy, didn’t follow us around and checked in to see if we had questions when it was appropriate. 10/10 experience!

Great customer service walked in and Elizabeth got me to the perfect couch. Great financing options! Got the couch the same day

Todd was so helpful and had a great attitude!! The selection and quality was noticeably much better here than most other furniture stores! The bed lady was also great! I will be back for a bed here for sure when I'm ready

I was looking for an office desk. I found one however the selection of desk and chairs was very limited.

we were helped by Lanae at the Ashley’s in Grapevine TX. Lanae helped us a lot by providing all the information we asked of the furniture we purchased, having a measuring tape when we needed it !and answering questions via text after our visit. Lanae is awesome! thanks Lanae - Ani & Jeanie

Never shop at Ashleys in Grapevine…. they will scam you out of your money. My contract clearly stated no interest accrue for a certain time period and they still charged me interest despite what my contract clearly stated and then proceeded to close my account. Never again will I ever buy any item from this raggedy business. DO NOT finance because they will screw you over.

The service was excellent. Ayo, the member of staff who helped me, made sure the furniture I wanted to buy was right for its intended use. He was very patient and attended to me from the minute I walked in to when I left store. Would not hesitate to recommend Ashley Store to anyone looking to buy new furniture for their home.

Staff was pleasant and helped us with our order. We went in knowing what we wanted. Not in stock but did order items for us. Only negative was a $129.00 charge for a delivery that only leaves the items on the front door stoop. Extremely steep charge. Happy with furniture that should come soon but feeling a bit overcharged for delivery. Others only charge $30.00 Go figure.

Great people Daniel help me with getting my bed and making things quicker and also Tyler help me with financing and to see if I was approved very kind people

They built my furniture fast in literally less than 25 minutes. Very happy with it. They were also very nice.

Daniel, was exceptional ,very,patient and professional . I'm not a very decisive person, I'm like a kid in a candy store to many choices. Daniel was patient with me ,hands on but not aggressive and smothering.

Jahi was professional, knowledgeable and very kind. Thank you for making my purchase seem less as possible

Daniel Ayo was extremely helpful throughout the process.

I would never order anything from them again. The furniture I was supposed to get 2 months ago is still not in. The customer svc number cannot call the warehouse. I'm cancelling my order. Never again

Lenae and Kaleb were great! They were so patient and gave us all options. Great customer service!

Daniel was great .

Gavin did very well. He worked with us and our budget to get us what we wanted.

Very helpful and friendly staff!

My wife and I had been furniture shopping for several weeks and decided we would get our bedroom set, dining table, and sectional from Ashley’s. We were helped by Daniel Ayo and Manager Tyler. They went out of their way to help us find the furniture we loved and securing us the best deal they could. Definitely appreciate the team’s time and help while meeting our budget. Thank you!

We were warmly welcome by Marie as soon we walked in the Ashley room. She's an amazing person with great customer service👌Highly recommend 👍Thank you

Daniel was great! They price matched. Did not take long. Thanks a bunch

Extremely helpful & patient staff. Richard Salazar 5 stars for your assistance & getting the order through.

Impressed with the price and service

Great customer service Anissa was amazing.

Marie Did Very Well... She Helped Us Buy That Bedroom Furniture. Thanks Marie..

Highly recommend Daniel, completely impressed with his honesty and customer service.

I had two young ladies that whole they could have sold me very expensive stuff, saw I just wanted a very basic matress and a furniture and didn't bother me much. They were also pretty flexible with clients ans very attentive. Will definetely check it out on labor day

Really nice furniture, pricey but good quality

Our salesperson patiently answered our questions and made our visit a pleasant one. We ultimately purchased from another store but only because we found a more fitting living room set.

Exceptional attention to all customers! Great customer service from staff.

Marie was very helpful. We came in 30 mins before close and discussed what we are looking for. She showed us options and was very knowledgeable about the products. Thank you for your assistance!!

Everything went smoothly. Delivery on time and the furniture looks great.

Was great shopping with Ashleys. Special thanks goes to the amazing staff Daniel Ayo. Very helpful with amazing personality. Will definately come back

Great service, no pressure to buy, very knowledgeable regarding product. He encourages me to come back to Ashley’s Furniture.

Anthony was amazing! So friendly and informative but not pushy. The entire aura of this store is friendly and welcoming. We have had bad experiences at another Ashley stores and this store is the ONLY one I will ever go to again. All Ashley stores should be so nice!

Great options , Great customer service.

After a long search with repeated visits at several retailers for a king bedroom set, we decided to go with a set from Ashley Furniture Grapevine. Our Sales Associate, Marie B, was very helpful but not pushy. She was very responsive via text and email with our questions, quote and order process to delivery. The delivery date was met and within the window of time. The Delivery Team led by Justin was careful with our new set and did not damage any of the furniture or staircase. While only the first night, we would consider ordering again and definitely would use Marie when the time comes.

Bought a $3,200 sofa from Ashley in Grapevine and deeply regret it , within a month it started shedding lint. The quality is terrible - cheap materials that feel nothing like what I expected for the price. Even worse, the fabric is causing skin irritation. When I contacted customer service, they were rude and unhelpful. I would not recommend shopping here unless you want to overpay for subpar furniture and deal with unprofessional service.

The sales agent that I had today at Ashley Furniture store, the young lady was awesome( Lenae Houston) she was very patient with me and deciding on a bedroom set and helping me find a kitchen table as well! Great prices! Great customer service from her and the manager! I am very satisfied with my purchase and the customer service I received here today! I will definitely come back and purchase again

Maria was great we are return customers

We came in with an insurance claim and had to buy a new couch. We were helped by Elizabeth, Anthony and the store manager, Tyler. They were fantastic to work with and very flexible. My wife had bought her dresser there years ago so we decided to go back to look for couches. After a long and extensive search, we landed on the LARCE couch, which was amazing. We will definitely be back for furniture purchases in the future Thank you, Ashley store team

Marie is wonderful to work with!

Ashley's sales associates were very enthusiastic during our furniture purchase process. However, we have been working with the distribution center to get it delivered for two weeks.. First delivery was incomplete. We were given a new date but no one has shown up. We called and now we're told it will be five more days. First time purchasing from Ashley's and it has been horrible - failed commitments and rude conversations from distribution center team members & managers.

Great experience

Mr. Daniel was very helpful I went buying a bedroom set for my oldest and bought another one for my youngest daughter.

Ashley Furniture is the best. Especially the salesman named Daniel. He always works with us re: colors, and what styles want. The experience is always pleasant while closing the deal, as all our questions are answered professionally, before the deal is consummated. The manager is always friendly and makes sure we are satisfied with our decisions. Mr. & Mrs. Waldrop, Grapevine TX

Excellent customer care service! The sales representative were helpful and extremely patience! Making my decision for my 1st time home shopping more delightful! Thank you so much for you help, smiles and concern!

We recently bought a leather sleeper sofa from Ashley’s Furniture and had the pleasure of working with Anthony. He went above and beyond to help us find the perfect piece that met all of our needs and fit our budget. Anthony took the time to explain quality details, point out features we might have missed, and compare options so we could make the best choice. His knowledge, patience, and customer care made the whole experience easy and enjoyable. We’re thrilled with our purchase and can’t wait for it to be delivered—thank you, Anthony!

I visited Ashley yesterday and I met with a Nigerian guy who was so nice and patient with us despite our indecisive choose, we left and came back today because of the way he took care of us and took his time to explain the difference between other furniture, Today we bought our king size bed and a dining table and 6 chairs at a discount price .we left satisfied and pleased. Ashley is a place to match your budget. I strongly recommend Ashley furniture to everyone,

Gavin was very friendly and helpful. he helped us find the best deals.

Anthony was wonderful - very knowledgeable, professional and helpful!

Received excellent service, Salesman listened to what we were looking for and pointed us in the right direction. Got some great deals on most of the pieces that we picked out!

Wonderful sales and management staff. Overall the best experience I’ve ever had buying furniture. Go see Daniel!

Excellent service and selection.

I walked into the store and I was immediately greeted by friendly people and they were able to help me select the perfect furniture piece for my home. They walked me through all the options and made the process very easy. Anthony helped me so much and I couldn’t be more grateful. I’ll 100% be back to this store again.

The manager helped us and was very fair on the recliner that we bought.

Richard was so helpful. Prior to that I have been liking stuff online and I knew what I wanted. He made everything so easy I was their in and out in a couple of minutes

Anthony was incredible! He knows his stuff. We went to 7 different stores and no one bothered to go the extra mile to help us find a couch that would fit in our living room. So grateful we met Anthony. Not only did he find us an amazing couch but he was also extremely kind, trustworthy, and personable! Thank you Ashley for hiring great sales people!

Ty and the gentleman helping were AWESOME!!! Very professional and knowledgeable with putting furniture together. It was a plus that they were very personable! I hope I can get them for ALL my future deliveries! Job well done! A++++++!

Daniel is an Awesome guy. His customer service and professionalism always exceeds my expectations. It is remarkable! My whole experience was more than good. We purchased a rug ,dresser and a matching love seat to go with our sofa. All of the pieces are of the highest quality and the prices are very reasonable. I highly recommend this place over any other furniture stores. Ashley Furniture is 2nd to none.

Just moved to Texas and with one trip to Ashley in Grapevine got all my bedroom and living room furniture. Very helpful staff and customer service.

Great / Outstanding Customer Service / Great Prices / Special thanks to Michael J for his service in getting us a chair

(Translated by Google) Excellent service and payment plans! High-quality products! (Original) Excelente atención y planes de pago ! Alta calidad de sus productos !

Maria helped me with all of my questions

Fast and easy, no pressure sales people and good discounts...and the choice to get exactly the pieces or configuration you want. Excellent service.

Great service

Gavin was great! Sold me a bed and dresser at a great price and worked hard to get me a great deal.

Easy experience and helpful staff

David was really patient but with excitement helping me find the perfect bedroom suit

I had done my research on line and visited the store before making my decision on the furniture I wanted. When I was ready to purchase the process took no time at all. I was at the store for a total time of 30 minutes. Got everything I wanted and Daniel my salesman got me the best prices. I scheduled my delivery with no problems. Was very pleased with the whole experience. Thank you.

Christian was fantastic at helping us to choose a new mattress. He knows his stuff!

Christian Stephens, his Manager and Daniel took care of us week. Great customer service! Thank you!

Michael was very knowledgeable and helpful. I will request him next time

Excellent services

Overall, the experience was about what you’d expect from Ashley Furniture… not bad, but not great either. We went in on a Sunday to buy a couch and ended up finding a bed frame we really liked. The salesperson who helped us told us the price was firm and wouldn’t budge, and he kept aggressively pushing the warranty despite us saying multiple times we weren’t interested. That turned us off, and we decided not to buy the bed frame at that time. After thinking it over, I went back the next day ready to purchase, this time with a different salesperson who was fantastic. Not only was he respectful and didn’t pressure me about a warranty, but he also offered the bed frame for $140 less than the original price I was quoted. The takeaway? Do your homework and shop around, even within the same store. Prices and experiences can vary depending on who helps you. Nothing out of the ordinary for a commission-based sales environment, but it still left a bit of a bad taste.

It was very pleasant

Excellent customer service

Richard was very helpful!

Great staff, like what the store offers.

We spent hours days to finalise a sectional only to find out 2 weeks after the order that it can be delivered only after 2 months. Just waste of time

Working with Richard Salazar was a great experience. We never felt rushed to make a decision and he let us walk the entire store checking occasionally to see if we had any questions. Checking out was easy. Richard went over the entire process and we paid (again easy) and were on our way. Store is very neat and well laid out tribute to good management.

Christian was very knowledgeable and listen to our concerns. Tyler- store manager was very helpful also. Highly recommend this location

Anthony was great and very helpful!

Johnay helped me out, her smile and pleasant spirit won me over, she was very helpful, patient and very informative of the deals that were available my furniture will be delivered July 3rd

Ashley was wonderful!!!!!

I love this dining set. The store has many varieties of dining sets and furniture. Great store to shop in.

Ashley’s is incredible. Furniture is affordable but more importantly it is all beautiful, excellent quality and employees are professional. Daniel the sales representative is another reason I continue to go back to the Grapevine location.

Ashley Home Store treated me and my roommate with such hospitality and friendliness. There was no pressure to buy something immediately and everything was explained so well. I definitely recommend everyone to come to this Ashley store.

It’s a bit disappointing how the level of service changed after the purchase. Before buying, they had plenty of time to sit down, explain everything, and convince me to move forward. But once the purchase was made, getting any follow-up or support became difficult. It feels like the priority shifted as soon as the sale was closed.

Gavin was so easy to work with and made everything a great experience! Thanks to Gavin and Richard!!!

I have to click on 1 star otherwise it would have been minus 500. Be very careful when purchasing sofa from this company because under their lights it looks different, and they don't tell you that so if you like a color double check the color in a dark area otherwise, they look different when they deliver. Moreover, they never communicated that once we sign upon delivery, that was the end! They will make you sign a bunch of papers, and they don't even highlight the part where it says 'if you sign the paper at the time of delivery, they are no longer returnable. Imagine the trap! I signed a trap yesterday! Manager was very rude upon going back to the store. No mercy whatsoever for a 8k purchase because they got the money and we didn't receive the same product what we saw at the store, and they don't care whether we satisfied or not. Either they need to clearly communicate these things at the time of purchase or change policy to add at least 3 days to permit clients if they are not satisfied to return the product. This is the only store i experienced this all-other stores they would give us certain time to return and if we go past that time, I totally agree!

I had a very smooth and great purchasing experience because of Mr Tyler.After I told him I am looking for sofa chaise ,he immediately showed me all the sofa chaise they have in the store ,it’s amazing that he remembers all the spots that these sofas at ,it really saved my time.Also Mr Tyler’s communication skill is impressive,no chitchat,very professional,made the deal quick and smooth . Christopher helped me get the discount .Very pleasant purchasing experience.Highly recommend Ashley furniture store in grapevine!

Does not keep their promises. Sales person made lots of promises but does not deliver

My experience of buying from Ashley was very unsatisfactory and frustrating. I bought a sectional sofa. A defective item was delivered to my home. In the last several weeks, I have been trying to get service from Ashley to get the defective item replaced or repaired, with no luck so far. It seems Ashley is only interested in pocketing the customer’s money but not interested in providing quality in their products or services. UPDATE: Even the gesture of providing a toll-free number in owner response seems like a token service just to show the public. I have used the same toll-free number and customer contact email several times already and there is no progress being made. In the first instance that I raised the issue I clearly mentioned that the problem is with the chaise and the cushion within. The solution that Ashely used was that they sent me a replacement seat cover. Topping that comical solution approach, Ashley closed my claim ticket without verifying. The next time, Ashley sent a technician to my home to check the issue. The tech visited my home and very promptly identified that the chaise was indeed defective, with not much cushion filing within. Although the tech was courteous and prompt in her update, there has been no follow up from Ashley in the last 2 weeks to get the defect fixed.

Gavin was great!

Johnay was a pleasure to work with! Thank you

Great product and the delivery team was great!

(Translated by Google) Good experience, excellent service, thank you. (Original) Buana experience exelente service grasias

I'm not happy about my delivery. I ordered two additional nightstands. The store I purchased from told me that they will be assembled along with everything else and it was included with my delivery. The driver tells me that they are unable to assemble it as it comes unassembled and I have to put it together myself.

Great service and great deals!!! Our family has been purchasing furniture from Ashley's for over 13 years.

Excellent service from Anthony! Helped me find the perfect sofa for the perfect price

Friendly, knowledgeable,. Worked together for the best deal for me

Chris had amazing energy and was very helpful with helping coordinate my purchase of the bed and nightstands along with tv cabinet. I also ended up buying a loveseat and matching chair with ottoman. Absolutely no pressure sale. Thank you, Chris!

Mike met us as we walked in the door and as we told him what we were looking for he took us to several options to look at that might meet our approval. We made our selection and it was fast and super easy process. We had purchased a sofa online the night before and Mike was able to get that money credited to my account where it could be applied to my new purchase. The delivery date was even moved up weeks earlier than I could get it online. Everyone assisting us was very friendly, knowledgeable and professional. I will return in the future to this Grapevine location to make a purchase.

No pressure, very helpful, found the set that will work well in our home. Thanks much

Daniel who assisted me was very helpful and friendly

Sales person was extremely helpful and attentive to my questions. I was able to find exactly what I was looking for at a reasonable price.

Daniel was extremely helpful. Not pushy and he never hovered. We really enjoyed his happy demeanor and informative nature. The Store was well laid out and very clean. We will be back in the near future to purchase some new wall art.

Richard was great low pressure and there when I was ready. Perfect experiance.

Daniel was great.. the sale was helpful.

Very friendly salesperson. Beautiful store. Will receive sofa in a couple days.

Love how Chris been very professional and efficient showing us and closing out with us

“It was a pleasant experience. I was received politely, and everything was explained in a friendly manner.”

Found what I was looking for and service was great.

I’ve shopped at this store for years. My son and I went to the store to purchase a sofa for his new apartment. Heard the store manager introduce himself to a couple right behind us saying he was going around checking on everyone. We were sitting in the sofa directly behind the other couple checking it out. He came around and I thought he would greet us, but he didn’t. As we continue walking around, I see him talking to everyone else, none of whom looked like us. I will never ever spend another dime at an Ashley’s Furniture store and will advise my friends and family to do the same. Heading back to Haverty’s where we were treated with kindness and respect to purchase the sofa we saw there.

I went into the store to buy a king sized headboard on 6 May. I bought one that i really liked with all the bells and whistles (their white glove service with warranty). The sales lady was very nice and did a good job closing the sale. She said there was one in the warehouse and the system set up a Thursday delivery. The next day i got rid of my old bed and got ready for the new one. The next day (Wednesday) they call and say there was not one and that one would be ordered, but i should not expect it for2-3 weeks. Unacceptable. So i went back to the store and tried to cancel the order. Nope. Stores can't cancel. So they gave me a number to call and the ladies that i dealt with were very nice and tried very hard to be helpful. One of them, Rosa, found the headboard at another store and initiated a transfer with dlivery to be on Saturday 10 May. On Friday they called and said there was none in the warehouse and no delivery would be on Saturday. I talked to several people and kept getting different stories (it was in the warehouse, the transfer went through, to no delivery on Saturday). After several back and forths i cancelled the order and went to another store where i found an even better bed at a lower cost from Nebraska Furniture Mart with zero hitches or speed bumps. My take away was Ashley was doing the old bait and switch. Make the sale, but then fail on the delivery. Hint to Ashley: There are hundreds of furniture stores in the metroplex.. Service like this will get around and folks will go elsewhere. I wondered why the parking lot was empty when i went there..........now i think i know why. Ashley can and should do better.

I was looking for a particular sofa because it was cheaper for my new apartment. The salesmen actually found me a cheaper ome at the store that was perfect

Richard took awesome care of us. He greeted us then allowed us to shop without hovering over us, yet he was close when we had questions. He also moved furniture so we could see the end table we liked with the couches we liked. Very accommodating. Ashleys had a wonderful Memorial Day Sale, which allowed us to get our lamp and rug too. This is our third experience at Ashley's and we will be back!

Leticia was awsome helped me find what I was looking for and team members....I will come back...Thank you .

Marie, our sales representative, was great to work with in choosing and ordering the dining furniture we selected.

Ashley’s is one of our “go to” store for bedroom furniture because it’s beautiful and lasts. We always ask for Daniel in the Grapevine store. He greets us with a smile then gives us personal attention. He hears what our needs are, walks us around to show us what the store has that may be of interest to us, and then allows us the space to take our time to look at things on our own. You never feel rushed whether making a purchase or just browsing. This trip we bought a mattress to be delivered a few days earlier than expected. Already purchased 2 mattresses from Ashley in the past and haven’t been disappointed. - The Walkers

“Excellent advice and customer service from Daniel Ayokunle at the Grapevine Store. He provided all the help we needed to choose the perfect king mattress for our needs. Very kind, patient, and professional. Highly recommended!”

Excellent service & very fast. Thank you

Great experience!! Leticia was so wonderful, thorough and detailed helping me with my purchase and order.

Daniel was an amazing helper! He was attentive without being intrusive! 10/10 recommend this kind gentleman for your shopping needs!

Lovely furniture!

Marie was awesome!!! She was very professional and knowledgeable helpful in all aspects to make sure we got what we needed! We were able to get the perfect sectional at an awesome price!

Christian is a true professional. He educated us on our mattress purchase. We got everything we needed and wanted. If that’s not enough, they price matched the competition for about a 30% discount. Wonderful buying experience. My only downside, I have a previous Ashley credit card that could not be honored because Ashley changed their creditor without my knowledge. Not cool

Daniel was very helpful from the moment we walked in the store. He gave us our space to look around and shop. But he and the manager were around when we had questions. Ashley Furniture is great to work with. We aren’t moving in for another 6 weeks. But we were able to take advantage of the Memorial Day deals now and they’ll hold our stuff for up to 6 months! Super accommodating and making the overall process that much less stressful for us. Highly recommend working with Daniel and we are very excited for our new furniture!!

Christian and Tyler were such good help. Made the purchase easy and fun.

Chris was friendly and wanted to make sure I was happy with my purchase.

Excellent service

Everything is good!

Not happy.

Maria was extremely helpful in helping pick out what I needed to furnish my apartment. She help guide me through the store to find exactly what I needed.

Very professional and helpful !

Gavin was attentive but not pushy while I was looking at all the options. When I decided on my pieces he was extremely knowledgeable about bundling and financing. Really appreciated his knowledge & professionalism.

I stopped by Ashley Furniture just by chance when I missed the correct off ramp while driving in the Grapevine area. I’ve had three spinal surgeries resulting with eight fused vertebrae & received a new right hip in the last 18 months & decided I needed a new mattress & base. CHRISTIAN @ Ashley was probably the best person I could have happened across that day. His knowledge on mattresses was spot on & he was pleasant to speak with. If you go there for a new mattress be sure to ask for Christian. You won’t be disappointed.

I came to look for a sofa and was able to purchase it without complications. The staff was very welcoming.Thanks for making my purchase simple.

Very good experience. Easy and smooth

Anthony did an amazing job!!! Bought a mattress and the base. Highly recommend coming to this store. Excellent customer service

They have a no returns policy. Do not buy from Ashley's. They only delivered 4 out of the 5 piece sectional and refuse to give me a refund.

Great sofa. The color is a match for my decor. Anthony worked hard to make sure my colors would look good together. Would use Ashley’s again but their delivery service needs better communication

My salesperson (Daniel Ayo) was great during and after my visit. I received conflicting information from Ashley on which warehouse I was to pick up my furniture and Daniel straightened it out and scheduled my pickup appointment for me.

Great Service!!

Great delivery and perfect set up. Thanks

Anthony was great!

VERY POOR CUSTOMER SERVICE. I DID NOT USE A PRODUCT AND CANNOT RETURN. I AM NOT SATISFIED WITH THE MATTRESS I BOUGHT AND CANNOT RETURN. I HAVE SPOKEN TO MANAGER AT THE STORE AS WELL AS CUSTOMER SERVICE. NO WHERE ON MY RECEIPT DOES IT SAY "NO RETURN " YET, THEY TAKE YOUR MONEY AND DON'T WANT TO HONOR THEIR PRODUCTS. VERY UNPROFESSIONAL AND POOR. I WOULD ADVISE NOT TO BUY FROM ASHLEY AS I WILL TELL EVERYONE HOW THEY SCAM YOU!!!!!

Salespeople were honest and answered questions. Great experience.

Gavin was very helful.

Anthony was a great help! I had several questions after our first visit and he quickly texted back with accurate answers. We had problems with service at differnt company during our furniture shopping spree so we really appreciated Anthony’s help during our buying experience.

My husband and I just purchased a reclining sofa and loveseat from Ashley Furniture in Grapevine. Our salesman, Michael Jones, the floor manager and store manager were absolutely wonderful. We really loved a particular sofa and loveseat but it appeared they were discontinued. So, they sold us the floor model at a great discount. Our delivery is set for Tuesday. Thank you Mike and Team!

This is the best Ashley Furniture location I have ever been to, and I have been to several. Daniel was a great help and seemed to enjoy his job! No one at this location hassled or pressured us and we ended up being able to purchase what we wanted and more. We truly appreciate the customer service and also being greated by the store manager as well. Thank you for giving us excellent customer service and complete satisfaction! Ya'll are awesome!!

Very friendly people, I found the best furniture in Ashley

It was okay.

Everything was quick, and we bought what we liked. Highly recommended for the price and quality.

We went in to purchase a couch. There was significant lack of attention to detail. The sales woman ran our credit card on someone else’s account. Then she had us re swipe for our purchase and did not show us the line by line item bill til after she swiped our card. And we had asked to decline the protection plan but she had added it anyways…. And then when we asked her to take it off, she couldn’t because she had already swiped our card. Overall NOT impressed with the sales people on the floor. We were supposed to get a refund and we still have not.

The store is well organized, clean and practically setup. My rep, Maria, did a great job in getting what I wanted. She seemed to be very smart, quick, professional and has an amazing personality! If I ever want anything in the future, it'll be Maria who I would go to. Thanks Maria for a Super Great experience! Imran

Marie was awesome and everyone we encountered was awesome!

Daniel did a great job taking of our furniture needs. Excellent customer service and genuinely concerned for customer needs.

My delivery was not complete,ordered three (3)mattresses only one (1)was delivered!!!

Kevin was very helpful when I brought my sister and niece who are using wheelchairs He shifted furniture where needed worked with us to purchasing a dual recliner chair/ love seat

Ashley furniture was of great assistance to me in time of need. They were able to provide receipts/Comparables of items destroyed. Customer Service was better than exceptional.

Great visit! Leticia Lopez was awesome! Friendly, professional and patient. We will work with her again.

Excellent service

John Gilmore was great! I appreciate the help and assistance from a fellow veteran.

Great customer service very friendly and gave us a great deal!

The tracking system was the best part about our delivery, the link to see what stop your driver was at and the window of arrival updates I received throughout the day were spot on. The furniture was handled with care, and arrived wrapped, secured and assembled timely. Beautiful bedroom suite!

Anthony Chansky was a gem. I walked in told him what I was looking for and budget an within 30 minutes he found me the perfect sectional!!!! Ask for him if you're shopping at the Grapevine location you won't be disappointed.

Great service, reasonable prices, friendly and perfectional manner

Very good customer service. Rep was very friendly!

Friendly, helpful, and efficient! Great shopping experience!

Christian is very helpful and very knowledgeable

We had a great experience today at Ashley Furniture! Marquis was amazing and so helpful in our decision making process. We were buying a new recliner for our mom. After shopping other stores, we found the perfect one here at Ashley Furniture! Many Thanks to Marquis and your helpful staff! God Bless! 😇😎❤️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Gavin was a great salesman. He greeted us and let us have time to look around on our own without pressuring us about what we should choose. He would check in on us and then helped us when we were ready. He has a great personality and was really honest about the quality of the furniture. We are excited about our new sofas and can’t wait to show them off.

Daniel made everything so easy. I received email, used the payment link and the. Received confirmation. Very easy and appreciated.

Great sales rep. He help me through it all.

My experience in Grapevine was fine. However, I thought the administrative staff and the dock loaders seemed a bit overwhelmed at the Wharehouse. Everything seemed a bit too difficult for them. Also, you might want to consider adding another warehouse in the North Dallas area. Denton or Frisco. DFW is a giant area.

Every one did a great job of providing great crust care and service!!!

Ill give it a 5 start cause they got a great selection of everything plus miss Marie who's help us out she did an awesome job on helping us out thanks miss Marie😊😊😊.

Service was amazing

Sslesman was awesome...found exactly what I wanted

(Translated by Google) Excellent service, excellent products. (Original) Exelente atención, productos de excelencia.

I went in Ashley for a bedframe Michael was able to assist me greatly and I ended up with 2 night stands. Very easy and accommodating. Smooth process.

Gavin did a great job.

Customer service

Good knowledge by all, very helpful

My husband and I went to Ashley looking for a couch set. We had some budget restrictions and Marie was SO helpful in making our dream couch a reality. She was very respectful and wasn’t focused on hard-selling us on anything we didn’t want which is SUCH a relief when making a big purchase such as this one. Highly recommend!

Had a wonderful experience at Ashley’s Furniture! We came in with a pretty good idea of what we wanted but as we described more of our vision they truly helped us pull it all together and in the most economical way! It was truly a team effort as we had 4 people helping us!

Our shopping and purchase was smooth. They are helpful and accommodating in selecting the best product, at a reasonable price, for our need.

I am extremely disappointed with my recent experience at Ashley HomeStore. I purchased a new couch and specifically discussed the delivery process with the salesperson, Vincent. He assured me it would be a doorstep delivery, which included assembly and a final walkthrough to ensure my satisfaction before I signed the delivery receipt. This was a key factor in my decision to purchase from Ashley. Unfortunately, the delivery was a complete disaster. The delivery team simply dropped the couch at my doorstep, still in its packaging, and left immediately. There was no assembly, no walkthrough, and certainly no opportunity for me to inspect the couch before signing anything. This was the exact opposite of what Vincent had promised. I immediately tried contacting Ashley customer service to rectify the situation. However, I have been met with complete unresponsiveness. I've called multiple times, left messages, and even tried their online chat, but have yet to receive any assistance. This lack of customer service is frankly appalling. This entire experience has been incredibly frustrating. I am now left to assemble a heavy couch myself, with no guarantee that it isn't damaged. The misleading sales tactics and the nonexistent customer service have completely soured my opinion of Ashley HomeStore. I will not be shopping there again and would strongly advise others to consider other furniture retailers. This was a terrible experience, and I regret my purchase.

Had a great experience at Ashley, Last Sunday. Tyler greeted me at the door and showed me several selections of what I wanted to look at. Great service great pricing and even a five year warranty on the product. It was a sofa. Free delivery to your door… That was nice. He also introduced me to the manager Tyler just in case I ever came back and had a question and he wasn’t there but More can you ask for?

Great Service

My wife and I had an excellent experience shopping for a new bedroom set at this location in Grapevine. Christian was incredibly helpful in guiding us through the process, from choosing the perfect bed set and mattress to setting our delivery date. He patiently ensured that we made the right choices and that everything was just what we wanted. We’ve consistently had great experiences at this store, and Christian was a big part of that.

I gave 4 stars cause the experience was good in general, couldn’t give 5 cause they didn’t have the price updated in the store. Online prices were cheaper and they matched it but if I didn’t see it I would know what the prices were online. Over all it was good

I went into Ashley’s looking for a dining table and chairs, came out with table,chairs and sofa’s. Ashely’s at grapevine has the most friendly staff and they don’t RUSH you. Experience was 10/10 go visit Mike Jones. Thank you Ashely’s & Mike & management!

Friendly, not overbearing, good experience

The place was amazing and the manager that was there helping us gave us a great deal on some of the stuff that was discontinued there. the only bad things that i had is that the customer service line for the company to schedule you drop off when it comes to delivery is the absolute worst, they are so rude and disrespectful, they called and changed my delivery without even notifying me, DO NOT DEAL WITH DELIVERY, the worst.

Christian was great. He was very knowledgeable and helpful. We will be back.

I purchased a new sofa this past weekend and Daniel Ayo was very helpful and made sure all of my questions was answered. Everyone in the store was very nice. I'm excited for my couch to come this week.

Were greeted at the door and we were helped Immediately in and out in 30 minutes. Thank you for helping us and making our purchase quick and easy.

Gavin was great and worked his magic to get us a great deal! Knowledgeable and helpful in every way. Definitely recommend him and the store!

Daniel has been taking care of us for over 10 years. He is courteous and listens to our needs and always gives us a fair price.

I recently purchased furniture and I couldn't be more pleased with my experience. From the moment I entered the store, I was greeted by Marquis very knowledgeable staff who was eager to assist my family in finding the perfect pieces for my home. Marquis took the time to understand my needs and provided valuable insights that helped me make informed decisions. The purchasing process was seamless, and I appreciated the clear communication regarding delivery timelines. Overall, my experience with Marquis exceeded my expectations. Tyler the store manager made us feel like family. I highly recommend anyone looking for quality furniture and exceptional customer service. I will definitely return for future purchases!

Very lovely store with a huge variety. The floor models of the furniture are very nice and well kept. The staff is very friendly and accommodating. they went above and beyond helping us move furniture around to try and construct our ideal modular sectional. I love going to Ashley for their service, quality, and selection. Very excited for my new purchases!

Anastasia was very efficient & helpful. The delivery & setup was great. Mario & Jose did a good job piecing & positioning the furniture. Thank you!

Anthony was professional and very helpful. My transaction was great.

Johnay was Very professional and extremely knowledgeable

Excellent customer service. Daniel did a great job helping me pick out the best adjustable tempurpedic bed. Tyler was helpful as well. Thanks gentlemen! I’m a happy customer!

Awesome sales associate. Couldn't expect more than this the kind of service I had.

Very enjoyable. Salesperson was professional and great to deal with.

Very pleasant experience. Salespeople were super nice very knowledgeable and professional.

The representative made it seem as though he was giving me a discount. In reality the online price was cheaper.

Delivery service rescheduled our delivery from Friday to next week without asking us.,I’m very angry and thinking about canceling.

Worst customer service I’ve ever experienced. They delivered a bed with missing pieces. We tried to get it fixed and were given a run around for three days. Finally went to warehouse to fix it ourselves and staff were unprofessional. Would never recommend working with this team.

Thank you so much for all the help you gave us being so kind with us. We really appreciate i wonderful teamwork ❤️

(Translated by Google) Attention and good customer service. María was very nice and had a lot of patience with us during our purchase!! (Original) Atención y buen servicio al cliente. María fue muy agradable y nos tuvo mucha paciencia durante nuestra compra!!

Michael was great to work with!! Very knowledgeable and found just what we were looking for.

Quick and flawless transaction

Anthony was really helpful. He did an amazing job!

Very happy with sales and delivery people

Christian was awesome and we got exactly what we wanted and the best service we could have hoped for. Hopefully we’ll love our new mattress and adjustable base once we get it delivered in a couple weeks!

Anthony very helpful on showing me items in the store and providing options.

I had a Great experience in shopping and finalizing a purchase today. Thanks to all involved.

The agent was amazing and the process to get approved was fast! Love my couches

I was greeted immediately and the sales rep was easy to work with, showing me exactly what I wanted at prices reflecting great value. The whole process was enjoyable.

My salesperson (Gavin) was polite, helpful and professional. Allowed us to take our time browsing through the store w/o pressure to purchase anything.

Beautiful store, great customer service, and my furniture got in earlier than expected.

Marie was very knowledgeable of the furniture in the store and was great to work with she was professional and I appreciate her patience, and the time that she took to help me, I love the choices that we made that day I couldn’t have done it without her! Thank you Marie

Great staff and great furniture and great customer service from Vincent in Grapevine

Jonathan was kind and knowledgeable. The sofa and loveset arrived today and it's what I expected. Merry Christmas

If you buy from this store be ready to stress yourself cause the delivery people never show up. You have to keep calling costumer services to try to schedule delivery. This is my 3rd time in the schedule for a delivery.

Awesome customer service by Vincent and Marquis. Keep spreading cheer and joy during the holiday season.

Salesmen was cordial and informed. Selection was great.

We had an amazing experience working with Ashley, I would 100% recommend Ashley and her team.

Johnay was an excellent sales representative for Ashley. No pressure, but listened, got information for us, and was so helpful!

The experience in the store was terrific. I have no complaints there. When they table and bed frame were delivered. I thought, hey this is awesome. The bdled frame and table were not put together properly. It took roufhly 5 months later to complete the delivery task for the bed frame. I didn't want to go through various phone calls, people forgetting to submit the request after writing it down, taking months to complete the table when this should have been done on day 1, so I will take the table in my own hands. The lady on the phone whn I told this too thought I was upset because when my bed frame was fixed, they did not fix the table. Not at all. I understand protocol and procedures. I just did not want to wait for a long time and make multiple calls. P.S. they thought my bed frame was broken and were ready to replace it, when really parts were missing to keep it together. Ugh. My bed btw was from mattress firm which no complaints whatsoever with Mattress Firm.

Everyone just sits over talking !! You can't call there because they will not answer the phone. I drive up there, and Ashely had 8 employees there sitting down doing nothing ..really I need the job bad customer service..

Not the best experience. Our sales rep tried to give us an added protection plan after we said we didn’t want it. Said the amount would be credited to our account. It never was, so we called again. Was rude over the phone when trying to credit our account back with the amount he charged us for but we did not agree to.

Daniel and team was very helpful with helping us design our living room and make the purchase.

Store was relatively empty but none of the reps bothered to walk up asking if I needed help. I ended up selecting what I wanted and requested a passing by rep to help me with the order. No wonder prices and experience is better and seamless online! There was $100 price difference between online and in store which was matched.

They didn’t keep us there longer than they needed to!!

Anastasia was great! Our experience couldn’t have been better. Loved all the options and was really surprised to see modern and trending pieces.

It was a great experience. Daniel was so helpful and knowledgeable. Thank you.

This is our second time purchasing from Ashley Furniture, and we’re happy to say the experience was just as wonderful as the first! Vincent demonstrated an impressive knowledge of the mattresses in stock. Daniel worked tirelessly to get us approved for all the furniture we purchased. It was a fantastic experience from start to finish, and we’ll gladly shop at Ashley Furniture again. Highly recommend!

SIMPLY THE BEST (ALL CAPS!!!). We had been to a few big name stores. Lov Sac, Lazy Boy. The Sac as we call it wasn’t that impressive for the price the Lazy Boy was what you should expect (Lazy). But man was Ashley’s Furniture amazing. We walked in the Wife said WOW!!! So many options for so many rooms. Good quality ok quality what ever your looking for it’s there! While we didn’t meet Ashley who was no where to be found we did meet Gavin. What an amazing guy. He was the perfect balance of attentive but relaxed. No pressure from this salesman but absolutely ready and able to make us a deal. With the amount of stuff we purchase for our new house we should have spent the entire bank account. But with Gavin’s help we spent much much less and Gavin helped me make my wife’s dreams come true! Will definitely be back and highly recommend anymore looking for furniture to look for Gavin at Ashley furniture. Id say that Ashley better watch out btw because that Gavin’s coming for her wouldn’t be surprised if in the next 6 months there calling it Gavin’s furniture he’s such a great guy.

Mazen Hassan was very helpful. He answered all my questions, researched products I needed, helped me solve an issue with an account and quickly helped me place my order and go.

Excellent staff, Coral and her boss, knew their product, no hard sale, right amount.

Salesperson Cora was fantastic. Everybody was friendly, non pushy enjoyed my experience.

Wonderfull

Michael Jones was awesome and was patient enough to answer all out questions. He did pressure us into buying anything not he tried to upsell us, Great customer service and we found what we were looking for.

We went in for the 25% Sale, we found what we were looking for, and the store manager, who we were working with, made sure that we were able to get the most for our money. It was a pleasure working with him.

Gavin was very helpful and super patient as we had a lot of questions!

This location is well-stocked and immaculate! The items on the showcase floor are really well-maintained too. No dust to be seen. Sales team is attentive but nit overbearing. The manager at this location, Vince, is kind and super helpful. I had an issue with an online order and he went above and beyond to help me. I'm super thankful and will rlgladly return to shop here

Just great service plus they gave me my space with me and my wife and perfect service

Maria is the best sales person , the is a valuable asset to the company .

I went to pick up lady in front desk with colour ful hair was very rude and arrogant

First-time buyer makes a last-time buyer Stopped in the Grapevine, Tx store on Tuesday, Nov. 5, 2024 because I needed to buy a new twin bed and mattress for my daughter's visit the following Friday. I decided to pick up the bed from the Ft. Worth warehouse the following day, which was 45 minutes each way. When I returned home that evening, I started building the bed and toward the end, realized the roll-slat (planks the mattress rests on) was missing. Called Warranty Service the next day and after three more calls (each time saying someone would call me back) they gave me the run-around that I needed to disassemble the bed and haul it back to Ft. Worth for an exchange. Nope. Obviously, the bed would be useless for Friday. The following week, and a visit back to the Grapevine store, someone called me to say, they understood my issue, I didn't need to exchange the entire bed, and someone would call me within 2 days about shipping the roll slats to me. No one called me. On the third day, I called back and someone named Ellie was very sympathetic and she worked most of the day to get me the logistics on receiving the roll slats. The following day, the slats arrived at my home. THEY WERE THE WRONG SIZE. I called the Warranty Department and they said "Oh, they shipped the size slats used for a Twin XL bed - sorry. I can ship you the correct slats in 7-10 business days". I said "I'm done". I ended up cutting the slats to size in my garage. Ridiculous, bungled customer service. My response to "Owner": Why would I call in for another dose of frustration? Your response is obviously geared to making readers think this customer was offered a viable resolution and surely ended up satisfied. This customer has settled in to his fate. Have a great day.

Marie has helped us get the furnitures we have been wanting. Also, she has made it possible to apply sales that were only offered online and matched it. She was also very knowledgable with the products she was selling. Highly recommend her, and will definitely come back to furnish the rest of the house.

I loved the quality of the furniture mixed with the price. I had looked at other furnitures stores and didn’t like them as much. If I did, they were extremely expensive. When I came in and made big purchases, Michael helped me and went out of his way to make sure I received every discount available. 10/10 service!

I have 1 month whit my sofa and is incomplete I tried to call but they hang my call today nov- 15 is my fist payment but still not send the peace of my love seat

Good parking

Changing my review from a 5 to a 1 star. In store I was told my purchase could be delivered as early as next day (Saturday) then it was Tuesday, which was fine but when I received a text to schedule the delivery the soonest available was Wednesday. This isn’t even what caused the negative review, on Wednesday I received a call an hour into the delivery window that the table was damaged and would not be deliver. When we called they said there was no option for us to pick up the table and there were only two tables at the distribution center, both already sold, likely one was for us as replacement due to the original being damaged. From there soonest available delivery date was Saturday, on Saturday I received a text request to schedule my delivery which was weird because it was already scheduled to be deliver that day. When calling back up to the store they told us there were no tables available at the distribution center and the whole truck was canceled. We rescheduled the delivery for a 3rd time to Wednesday (today) and wouldn’t you know… the table and chairs are damaged right out of the box. Absolutely no one cares. They tell you to call another number, not the store. I understand this is a 3rd party that is providing the delivery service but as a consumer it doesn’t matter. This is a company Ashely’s trusts to handle their customers, you are 100% responsible and all texts for scheduling delivery are from Ashley’s furniture. Do not purchase ANYTHING from Ashley’s!

Good furniture and have bought several large ticket items but it is a pain trying to contact the store since they don’t have a phone number directly to the store (it goes to a call center). Some employees will give you their cell phone for contact when you are working with them, but the last one I dealt with wouldn’t respond back for days. They do offer warranties on their items but if you ever have to use it be prepared to go through a very tedious, time consuming, and frustrating process. I have had 2 sofas over the past 7 years from Ashley, and when I tried to use the warranty for a stain they came out and said it was not able to be removed so a full new sofa replacement would be given to me. After about 30 days I was eventually told the sofa is discontinued so they can’t replace it, and therefore I get a store credit for the amount. That take an additional 45-60 days for the credit to be processed. Then there is more waiting after it’s finally approved cause you have to go in the store to select what you want but have to wait a few more days for the store to verify the credit amount issued to you. I dealt with that same thing twice and it’s almost not worth all the trouble. After all my warranties and credits are used up I won’t be buying any more furniture from Ashley due to how hard it is to deal with their whole process. Also their online store and individual physical stores are completely different and you can only use your credit at the original store you made the purchase from.

We had a great experience with the entire team at this location. We were immediately greeted and attended to. Employees were never pushy on the sale and were extremely accommodating in helping us find what we were searching for. Even the general manager helped us with his recommendations and insight into a durable material. Price breakdown and closing was easy and straightforward. Very patient with us and quick process. Will definitely be coming back to fulfill our furniture needs.

Great experience. We love going to this location because of their amazing customer service!

We had a great experience with Marie! Went in the store looking for just a dresser and ended up with a whole new bedroom set and mattress 😊

I went in and was immediately helped. The salesman listened to exactly what I wanted, allowed me to take time to decide which couch, and was overall a very easy experience because of him! Would recommend to anyone looking for a seamless place to get new furniture!

Maria was very knowledgeable. I appreciated her patience while I looked around

. We were greeted by Coral Martinez. She has a pleasant smile and she is a happy person . She wasn’t pushy and didn’t follow us around however she did check in just to see if we had any questions . We came in for a sofa but actually left with a couple of more items. The manager also came by to say thank you . We had a pleasant experience and would come back.

I couldn’t have had a better experience and that’s why I keep coming back. Gavin was attentive to my needs. I couldn’t have asked for a better person to cater to my needs and wants. He was awesome!!!

We actually purchased a living room, dining room, and bedroom set 2.5 years ago when we bought a house. Initially we had so many issues getting our furniture delivered to us and at that time, I considered posting this review but then I changed my mind but we now have had more issues. In the beginning, they scheduled us for delivery but then we would get another call a week later saying they needed to set us up for delivery. I told them we were already scheduled for delivery. They actually did that to us twice because they had to make two deliveries because part of the order had to be shipped from the warehouse. We actually had 2 accounts. One in my husband's name and one in my name so each account had each other's information. They had put my phone number on his account and his phone number on my account which caused us great grief recently. We made this purchase because of the 5-year no interest offer. Well, a couple of months ago, they apparently made some changes to their account system and as I was logging on to my account, it said I needed to reset my password. By phone, it asked for my social security number and my zip code. The computer tells me that my phone number, my social and my zip does not match the info in their files so I couldn't reset my password to access my account. I never could speak to a representative. After figuring things out on my own, I discovered they tied my phone number to my husband's social and to our old address' zip code and they tied my husband's phone number to my social and our new address' zip code. Once I got logged in to my account and my husband got logged in to his, we noticed the minimum payment due had doubled. After several calls to customer service and being on hold for at least an hour each time, I finally got to talk with someone. After some crazy explanation of why our payments doubled, they told us next month, our payments would be back to normal. Well, it is "next month" and our minimum payment is still doubled our usual amount so whereas we should have until Jan 2027 to pay them off, one account (based on their doubled minimum payment due) will be paid off in April 2025 and the other (based on their doubled minimum payment due) will be paid off in June 2025, a far cry from Jan 2027. I know this is long but I see all the positive reviews on here but our experience was and is far from positive. We will NEVER buy from Ashley Furniture or any business who uses TD Card Financial Services to finance their customers. We had other issues but I think you get the idea.

Mary was great she help me throughout my buy answer all my questions and make sure my experience there was pleasant.

Ordered a king bed and they delivered with the white glove service. They sent people out to assemble the bed who never put the center support pieces in, assuming the pieces are in the packaging on the truck. I had anchors that hold the headboard bolts in place missing and happened to find those in the parking lot. The package was opened so at some point they knew they had them and just didn’t know what to do with them I guess. Called multiple numbers and just get told they’ll call back if they find them, meanwhile I will be sleeping on an air mattress in my living room because my mattress is against the wall and the bed cannot support the weight of it. Not their problem though. It’s the delivery service who “will call back”. I don’t care that they forgot them OR didn’t know what they were doing. I’d pick them up at this point and be happy but I just get blown off and told to wait for a call back. Don’t expect them to have anything to do with you once it’s sold and dropped off.

Marie was right on top of it the moment I walked through the door! She was very helpful and professional and a real sweetheart! Thank you Marie for a great 1st time experience at Ashley Furniture!

My experience w/ Ashleys was positive. Our sales specialist, Michael J. was very professional & customer focused. He made every effort to show me what Ashley had to offer, provide as much info about product lines & answer questions, as needed. All of which helped in making an informed decision about my purchase. He helped 2 navigate the entire process, making it a more efficient & worthwhile shopping experience. If you visit Ashley, ask for Michael J, you will be in great hands. I look forward to my new furniture delivery! DB

Very professional, they understood my needs, and assisted me as needed.

I was able to take my time to look my best option, they never forced us to buy. Also great prices.

Good costumer service and help

Anthony was super friendly and helpful, made our purchase simple and quick which I appreciate!

Excellent customer service and patience. I am thankful for the service I received and explanation of the types of mattresses offered.

Anastasia helped me and my boyfriend find a perfect sectional under our budget! She was very informative and very patient. I’m great full she helped us throughout the process. Service was so great I have referred friends and family. We will be coming back in a couple of months!

Coral was amazing. Not only was she very informative she was so kind and patient with my family. All the staff was amazing and the store is very nice and clean. Would definitely recommend this store for all your furniture needs.

Very bad experience every time. Selling same product for so much high price. Even made me buy insurance on furniture they said if you don’t claim it you can get money in check back. Never ever act on claim and neither gave me money back. Gave me rude attitude after i bought so much stuff from them. 2 bedroom furniture and 1 big dinning table. Very rude and mean place i will never ever go back there.

The costumer service it's awesome we recommend this store for shopping.

Amazing experience Anthony was super knowledgeable and did everything in his power to give us an amazing experience!

Great quality and great service. Thank you Michael

Anthony was extremely helpful and we are so glad we stopped at Ashley furniture to buy our new dining table. We found some great treasures!

Great! Found exactly what we needed

I had the best salesman any one can ask for. Anthony was very helpful in every way. I will definitely recommend him to my friends and family.

Good experience.

Great customer service from specialist Coral Martinez, friendly, efficient, knowledgeable. Found the bed and bedroom set we wanted! At a great price! Very excited to have it delivered and transform our bedroom!

Great experience buying furniture at Ashley's during labor day weekend. Michael, the seller, was super attentive, patient and efficient! I got a grear deal on quality furniture.

Gavin was great. Experience was easy and painless. Listened to wants and needs and accommodated.

Wow! Had a great experience picking out a king bedroom set at a great price with excellent service!!

Best experience you rank high on my list of companies employee knowledge and great people skills I would give more than a five star rating

(Translated by Google) Very good service and attention (Original) Muy buen servicio y atenciones

Daniel Ayokunle had good customer service.

Gavin was great!

Jakob did an awesome job giving us space to shop but also checking in to answer any questions we had. There were also other sales personnel that checked on us during our shopping time. We purchased multiple items and it was a delightful experience. Would highly recommend Ashley furniture in Grapevine.

Johnay Parham was a positive helpful associate, but made my experience a long one due to her inexperience with the system. Made for a lot of wasted time. I have my doubts if I will be back.

Gavin Masumoto, our Sales Professional did an exemplary job. He was knowledgeable and a great listener. We will be back to Ashley.

Awful. Salesman put completely wrong delivery address on the order and I have to go into the store to change it despite it being his error. Add on top of that I live 2500 miles away from the store and was visiting at the time of the purchase and that makes the entire afternoon and multiple phone calls a waste.

Michael and Manager Nicholas at Ashley Store, Grapevine provided an exceptional customer service experience. From the moment I walked in, Michael's enthusiasm was evident as he gave me all the details I needed and ensured I found exactly what I was looking for. They went above and beyond by helping me load the furniture into my car. Great experience.. Thanks !!!

Do not buy from this store! Do not use their services they lie about everything and then send you to the Philippines to be stuck in a call center if there is a problem. If I could give them less starts I would. I ordered from them far in advanced and then they spammed me for a week to confirm delivery. The best part is they canceled the delivery after I had already taken off work. They then rescheduled it for weeks later. When I tried to cancel my order because I needed it that week hence why I ordered in advanced they just gave me the run around. Don't trust these people. All they say is oh im so sorry. Nooo its unacceptable. Update: These people give me a phone number to call for help and all it does is try to get me to update my order that i want cancelled. Never a live person. These people are just responding to save face. They dont care about their customers they just want your money.

Great experience at this location, they have so many options to choose from and Anthony was great to work with!

Quick Service and Great Prices

Recently Went there to buy some living room furniture for our new apartment and found the perfect living room setup and the service provided by anthony he was knowledgeable, patient, and truly helped us to find a perfect peice for our new apartment. If you guys go there just asked for salesman anthony. He will never disappointed you. His customer service is next level.

Do not waste your money! I am about to commit to going to the local Ashley store to tell every customer I meet on the showroom floor- “Don’t waste your money” and show them the pictures we have. Cheap furniture that breaks- then when you call in, they play games for months and months. No resolution constant cancelation in repair- of all the furniture I have bought- I have never had to have them come back out and fix anything- Ashley furniture does not stand behind their word- the furniture is not constructed well. We were sold on what they call their top of the line- what a joke. No follow through- no commitment, no value- embarrassingly spent $6k on the worst furniture and the worst furniture company ever. Oh- and if you do make the mistake- and their “install crew” comes- lol- they cannot put Lego’s together…Go anywhere else!!!

Very sad situation store and pickup warehouse same poor service not phone number and support provided a same number ono or four times same number treated like doumb back and forward , not helping with the problem. Call store calling support same just the recorders

Ashley’s kept me informed of my delivery date, they were promptly on time and set up the furniture for me! I would highly recommend Ashley’s!

Good customer service!

Scored a good buy on an office chair that fits me and my office decor. There was a good selection and the sales person, Anastasia, was patient with me in my decision making process. Thank you!

I had a bad experience a few years ago at another Ashley’s and did not want to go to another one. After not being able to find what I wanted other places, I gave this one in Grapevine a shot. It was a great experience and Mazen found me EXACTLY what I had in mind. I told him what I wanted and he took me right to it! The whole experience was great and I will definitely go back to see him for more pieces!

Jacob was very friendly and attentive he was very knowledgeable and let us take our time looking without feeling rushed or overwhelmed all the employees we came across including the Manager were very friendly and helpful They even price matched my Items for me I will be going back

Anthony was extremely helpful in exploring options in the furniture we were looking for. Went out of his way to bring chairs over so we could compare on the table we ending up buying

Anastacia did a great job! Very personable and professional!

We came into the store an hour before close and we told Gavin what we were looking for. He immediately showed us some great options. We made a decision and Gavin went above and beyond to make the transaction work for us, including staying past close to make sure everything was set up the way we needed it to be. Thanks Ashley Furniture and thank you, Gavin.

Gavin was incredibly helpful. I was able to order a sofa and set up delivery in about 15 minutes. The prices are very competitive.

gavin is the best he found me exactly what i wanted. request him!!!!

Daniel was the best host/salesman. He has a great sense of humor and he is kind. He was very honest with me. I purchased a bedroom set and living room furniture. He helped me throughout the whole process and was very patient with me. If you ever need furniture, go see Daniel at the Grapevine location.

Great service and the delivery driver provided great customer service

Coral was great to work with.

Rychelle from acima was amazing!!! Great person ! I'll be back to buy more

Buying a mattress during the 4th of july sale, was a smooth and easy process, glad we came in!

Excellent Services, thanks!

Wonderful place for furniture sale very convenient location and prices in different models and design

Yes, I did experience a very good visit at Ashley's today. I found the recliner I was looking for and the right sales people to help me. Coral Martinez was very professional friendly and knew her the products, also Nicholas Robles Gen. Sales Mgr.answer all guestions.very Attentive, knew is job. I'm grayefull.

Salesperson Anastasia and Rychelle with acima inside of Ashleys were so professional and good natured. Even though we kept running into issues outside of their control they kept pivoting to help me get the best possible deal. I really appreciate their patience and professionalism. I will be returning here again! These ladies deserve a raise! I cannot wait for my furniture to arrive.

Nice showroom and inventory, was a great place to walk around out of the heat....unlike some furniture "joints" excellent AC. Nobody hounded us after initially welcoming my wife and I. Jacob was helpful and help work out a excellent price on a dinette set. Thanks!!

Absolutely would recommend this location in Grapevine, Tx. Gavin the sales guy was amazing in our process looking for our bedroom furniture! Was welcomed with huge smile from everyone and immediately felt like family. Couldn’t have asked for a better experience!

We were very well taken care of ! Our sales associate, Anthony, was awesome! Very helpful and patient.

BUYERS BEWARE In store experience was good. Gavin was nice and helpful. What sold us was Gavin talking about his focus on his customer service. Follow up experience has probably been the worst customer service experience we have ever had. After a couple months of ownership, my wife and I spent hundreds to have a bug expert confirm that Ashley’s Furniture did not treat their wood properly and our wood furniture was infested with wood boaring beetles that were now hatching and chewing their way out of our wood furniture. Neither our yard, house or other furniture had any signs of these beetles. After countless hours of being on hold, and weeks of being promised a call back, we were strong armed into taking a new set since Ashley’s Furniture was adamant they would never sell such a product. We were told they wouldn’t be picking up the infested furniture and we were responsible for discarding of it. Fast forward a couple weeks and the new set arrives. We are forced to spend an hour on the phone pleading to an agent that we were told to discard of the furniture since the delivery team said we were out of luck since we didn’t have a set to exchange for the new furniture. It’s not until we forward them THEIR OWN EMAIL showing that Ashley’s Furniture instructed us to discard of the furniture that they start to unload the items. ***Upon unpackaging we find the same wood boaring beetles in the SECOND set of Ashley’s Furniture*** The delivery guys were astonished. They made a few calls and quickly put the furniture back in their loading truck. Leaving us with NO FURNITURE. Even after the second infested set of furniture, I am battling with agents who take no responsibility. I’ve talked to over 5 “Customer care agents” and had the same conversation 5 times since they don’t track your conversations or messaging to share with one another. Up to now, I have no furniture and no refund and im currently trying to prove to the 5th agent that I was told to discard of the initial items by one of their fellow associates. Throughout all of this… Gavin is of course M.I.A. I guess once you’ve seen the commission $ hit your account, anything outside of selling you more furniture is outside of his “customer service” duties. If you’re going to buy furniture from this company I would recommend asking to speak to the owner or operator of the store and get in writing, that you will be taken care of if you run into these wood boaring beetles. This is my 2nd set, I’ve seen others post online about it and I’m convinced this is a warehouse wide problem. *I have pictures/screenshots to back up all claims made on this post.

Jacob was extremely polite and attentive!

Great customer service!

Went shopping for a desk at Ashley in grapevine today. Jacob is awesome and helped me a ton. Thanks again Jacob !

Rychelle and Daniel were the best help today in helping me choose my bed room set! Daniel helped me pick out the perfect bed ,and Rychelle was excellent help when it came to the financing part of it. Thanks to the both best customer service with a big smile all around ! 😊

I had a very positive experience at Ashley. Daniel made sure I was taken care of with water as it was very hot.I purchased a bed and mattress and I am happy with the products and the price! 😊👍 Linda

From welcoming my family & I in ,Anthony was amazing!! He listened & explained every step of the way. Ask for him. The Manager - was helpful .Rychelle was awesome! Great team, Ashley

We are very happy with our experience at the grapevine store today. Bought a bedroom set along with a mattress. We liked what we saw and the store has great variety of furniture to choose from. Daniel Ayo made it easy for us to navigate the store and his inputs were great . He not only realized what our requirements are but also provided us with technical and some good old practical inputs which greatly helped us in making our decision. Courtesy Daniel our overall shopping experience at the store was a great one and we feel exited with our new purchases.

We were kindly greeted by Daniel and started browsing for a sectional. Once we made our decision Daniel made the process so quick and easy! Thank you!

Jacob was awesome! We had no intention of buying anything and ended up buying exactly what we needed. We were just there to get the sizes of bed frames, tables, and a toddler bed and see them in person to see how they fit and purchase elsewhere. He’s young and knew exactly how to approach us. Best part was he wasn’t pushy! Thanks Jacob for a fantastic shopping experience and a great sales approach!

Like the layout of the store. Was easy to look and find what I liked. Anthony and Daniel were super helpful and knowledgeable about the products in the store.

Our sales rep was no pressure all help. That’s exactly what we wanted and it was enjoyable experience.

Anastasia was very helpful in our process!

The sales person and manager were very professional and went above expectations! Very pleased with my experience and will continue to shop there 🤠🌷

Clean store, good selection, bit rushed.

(Translated by Google) Excellent service, very good customer service (Original) Excelente servicio, muy buena atención al cliente

We had a great experience at Ashley furniture in grapevine. Jake Andrew’s was our sales guy and was very patient with all our requests and very knowledgeable. We found some great furniture and can’t wait to get it.

I enjoy going to this Ashley in Grapevine because of the location, the no-pressure and helpful sales staff, and the competitiveprices. Gavin helped me with my purchase today, and his customer service was a breath of fresh air. I have purchased furniture here before, and will continue to do my furniture shopping here.

I have shopped with Ashley furniture for 15 years because I trust there quality And let me tell you about My awesome salesperson Anthony Chansky he went above and beyond I will be back and trust me when I say I’ll be looking for this guy , he was amazing thank you for your excellence to customer service !!You made my experience easy and effortless!

Transaction over the phone was quick and efficient. No complaints

Awful, don't do it! The owner, as you can see below, won't even acknowledge the bad reviews. I should have listened to my family and not purchased from this company. Never again. Go to literally any other store.

Daniel was extremely knowledgeable and helpful. I had called the store to see if a particular item was available is a different color and within 2 minutes I had pictures of three substitutes that were perfect. I met him the next day and made my purchase.

My wife ordered a dining table and the delivery service was not great. One of the chairs had a big blue stain on it so they had to take it back and now have to wait for someoneto contact us. More importantly the delivery service DAMAGED our home. The person carrying the table inside thought he cleared the top and as he flipped it up hit the edge. This is upsetting because not too long we had the whole house painted and redone. My wife has been trying to get ahold of someone to see what can be done, instead she's being left on hold and hung up on. This might be our last purchase from Ashley.

Ashley did a fantastic job getting me in and out, even on a super busy day. The team performed everything they promised and even went over and beyond to help me with a nail in my front tire. I will always take my car to Toyota or Grapevine!

Sales agent was very friendly, attentive, knowledgeable ,and patient with me. Also, she probing questions to assist me find exactly what I’m looking for. The manager who was working with her was very good too. Overall an excellent experience!

Daniel was wonderful really helpful And patient ! Definitely will be back .

My wife and I had a good experience at Ashley furniture and we found just what we were looking for. They price-matched their competitor when we asked.

Gavin is amazing! So helpful and able to work magical deals. We will be bringing him our business in the future.

I bought $5,000 worth of furniture from Ashley. Paid for delivery plus 5 year warranty. The couch and bed frame are really nice and I actually love the furniture BUT upon delivery and installment there was some sort of small damage that honestly wasn’t worth the hassle and reporting within the 72 hour time frame the company gives. Spending that much money and not getting a product in perfect condition really sucks. I believe the products already come damage from the warehouse because I watched the delivery team put the furniture together and they were very cautious/careful. For this reason, moving forward I don’t think I would buy furniture from Ashley again.

We had a great experience at Ashley's. They didn't pressure us and they made sir that we got what we needed at the price we could afford.

Ashley Store is the best choice for purchasing any furniture, decorative pillow and accessories ! Nice collection! We are the customer from 15 years! Customer service is excellent! This time while buying the furniture we got great help from Sales professional Anastasia. She is really awesome! Also the store manager was very helpful to us! 👌👌👌👌👌👍 For future purchase we will definitely come again! Very happy and satisfied with my purchase here!

I experienced exceptional service at the Ashley Store in Grapevine. Gavin M. assisted by listening to my needs and wants for a dining room table. He went above and beyond to provide helpful feedback and direction with my questions and concerns. I do not live in the area so he also assisted with providing a seamless purchase and delivery option that best fit my needs. I will return for future purchases and share store information with my friends and family. Thank you, Gavin and Ashley Store in Grapevine!

My experience at Ashley store in grapevine was great. The staffs ensured we were well cared for, especially Daniel Ayo, he was an exceptional associate with great customer service.

Furniture delivery experience

Daniel and Nick gave great customer service!!

Had it not been for knowing what we wanted to buy we would have left. Between the salesperson and his manager it was like we were on a used car lot. We're there to buy furniture and can walk / browse on our own, we don't need to be checked on 5 plus times. We would have skipped the process all together and purchased online had we known how to swap out a post bed for a sleigh bed. Fix your process...

Beautiful store and amazing customer service. Manager was very attentive and answered every question we had.

Great Service, smile and overall assistance from Savannah at the Grapevine,TX store. Sad that she’s leaving soon but she’s so great that I’ll still be shopping with her even after she’s gone.. 10s across the board!

I had a great experience, the team really went above and beyond, exceptional customer service.

Quick and friendly service.

Gavin at the Grapevine Ashley furniture store was very thorough and made the pricing and delivery scheduling simple, direct and transparent. He offered us several ways to finance the purchase and, when we needed to take a breath to decide between Ashley’s sofa and the one at another store, he was very professional and understanding. He made me want to come back and shop with him for future purchases too.

It was Abrline I think was the city. Customer service was rude didn't follow through didn't respond to my call. I tried to make a purchase but my payment had trouble processing I was told that a new system was in place called E-SIGN and there had been some issues with the new system. I'm very disappointed in the supervisor of online purchases. I've purchased from Ashley Home Store in New Orleans LA. The purchase was great I loved my bedroom & living room purchase but not at that location. I wish things could've went better it's too late. I really wanted my chest of drawers and nite stand but I guess I'll have to go elsewhere

(Translated by Google) Great crew, kind and they explain all you need, like all the furniture 😀 excellent quality and prices 👏. Great team, they are friendly and explain everything necessary, the prices and quality are excellent. (Original) Great crew, kind and they explain all you need, like all the furniture 😀 excellent quality and prices 👏. Gran equipo, son amables y explican todo lo necesario, los precios y la calidad son excelentes.

Was looking for a dresser and dinning room table, Mazen was very helpful. Was able to find what I was looking for.

Great customer service. Nice selection of quality mattresses.

I was provided with personalized, attentive service by Gayle. She addressed all my needs, while offering up expert recommendations.

We enjoyed our visit to the Ashley store in Grapevine yesterday. Nick, the store manager & and Isaac, the Tempurpedic experts, were kind, knowledgeable & helpful. Unfortunately, we didn't find the piece that we were looking for. However, there are a couple of items that we'd like to return to the store to purchase. Thanks for your time and efforts, Nick & Isaac!

Anthony was terrific. I explained what i was looking for, showed me a couple of things, then left me to trst different chairs.

I have been to numerous furniture stores in my lifetime. Ashley and Levitz always meet my needs. Most places don’t scotch guard your furniture anymore. They sell you the kit and you have to apply it yourself. I have lung issues and can’t do that. Yes you have to pay for it but, at least Ashley will do it. Big selling point for me. Thanks

Well organized. Not pressured by the sales team. My sales person was Mazen and they were wonderful. My wife drove him crazy I'm sure, but he never let it show and was very helpful! Thank you

From the moment we walked in, we felt welcomed and were greeted! Ed and Gavin were exceptional associates! Will definitely visit again!

The sales man was very pleasant and helped me in making my choice. I recommend him and the grapevine team including the manager to who ever need their services. Ashley furnitures has nice designs.

Daniel Ayo is the bomb! Not only does he know the products in the store, but he is super friendly and makes shopping there fun. He never puts pressure on you!

Jake was professional and polite and helped us make our purchasing decision. Very pleased

I was hesitant to visit your store because usually sales people are so pushy but this experience was great. The salesmen were very helpful and tried to fulfill our needs and made it very affordable. Thanks guys. You know who you are.

Daniel was awesome!

Ethan and Daniel were both great!!!! Daniel remembered me from when I came in two months ago. He immediately greeted me by name. I explained to him how o had been working 3 days with the warranty people to get my mattress replaced for a softer version and showed him the emails that I had sent with no progress. Daniel immediately said I will take care of it and the very next day the delivery people were calling to schedule the delivery of my new mattress!!! Daniel is a keeper and deserved a raise!!!