Ashley Store Grapevine, TX

Ashley Store

(972) 539-2117

3400 Grapevine Mills Pkwy

Grapevine, TX, 76051

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Store hours

Open today: 10:00 AM - 09:00 PM

Monday 10:00 AM - 09:00 PM

Tuesday 10:00 AM - 09:00 PM

Wednesday 10:00 AM - 09:00 PM

Thursday 10:00 AM - 09:00 PM

Friday 10:00 AM - 09:00 PM

Saturday 10:00 AM - 09:00 PM

Sunday 12:00 PM - 08:00 PM

About Ashley

The Ashley Store in Grapevine, TX represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.

Store Details

Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Grapevine, Texas at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us off of Grapevine Mills Pkwy, near Corky’s Gaming Bistro. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

Ashley Store Grapevine, TX

In-store offers

What our customers say

4.6

(4268 reviews)

85%

FILTER Star Ratings

Bertina Harris

Apr 23, 2025

Taleshia Turner

Apr 23, 2025

I came to look for a sofa and was able to purchase it without complications. The staff was very welcoming.Thanks for making my purchase simple.

Ron C

Apr 22, 2025

Very good experience. Easy and smooth

Jackie T

Apr 21, 2025

Anthony did an amazing job!!! Bought a mattress and the base. Highly recommend coming to this store. Excellent customer service

bryan fetter

Apr 20, 2025

They have a no returns policy. Do not buy from Ashley's. They only delivered 4 out of the 5 piece sectional and refuse to give me a refund.

Linda Nicodemus

Apr 19, 2025

Great sofa. The color is a match for my decor. Anthony worked hard to make sure my colors would look good together. Would use Ashley’s again but their delivery service needs better communication

john lasinski

Apr 19, 2025

My salesperson (Daniel Ayo) was great during and after my visit. I received conflicting information from Ashley on which warehouse I was to pick up my furniture and Daniel straightened it out and scheduled my pickup appointment for me.

Jimmy Barrera

Apr 19, 2025

Great Service!!

Michele Emmett

Apr 18, 2025

Great delivery and perfect set up. Thanks

Bobbi Gordon

Apr 17, 2025

Anthony was great!

Leihua Jones

Oct 10, 2024

We actually purchased a living room, dining room, and bedroom set 2.5 years ago when we bought a house. Initially we had so many issues getting our furniture delivered to us and at that time, I considered posting this review but then I changed my mind but we now have had more issues. In the beginning, they scheduled us for delivery but then we would get another call a week later saying they needed to set us up for delivery. I told them we were already scheduled for delivery. They actually did that to us twice because they had to make two deliveries because part of the order had to be shipped from the warehouse. We actually had 2 accounts. One in my husband's name and one in my name so each account had each other's information. They had put my phone number on his account and his phone number on my account which caused us great grief recently. We made this purchase because of the 5-year no interest offer. Well, a couple of months ago, they apparently made some changes to their account system and as I was logging on to my account, it said I needed to reset my password. By phone, it asked for my social security number and my zip code. The computer tells me that my phone number, my social and my zip does not match the info in their files so I couldn't reset my password to access my account. I never could speak to a representative. After figuring things out on my own, I discovered they tied my phone number to my husband's social and to our old address' zip code and they tied my husband's phone number to my social and our new address' zip code. Once I got logged in to my account and my husband got logged in to his, we noticed the minimum payment due had doubled. After several calls to customer service and being on hold for at least an hour each time, I finally got to talk with someone. After some crazy explanation of why our payments doubled, they told us next month, our payments would be back to normal. Well, it is "next month" and our minimum payment is still doubled our usual amount so whereas we should have until Jan 2027 to pay them off, one account (based on their doubled minimum payment due) will be paid off in April 2025 and the other (based on their doubled minimum payment due) will be paid off in June 2025, a far cry from Jan 2027. I know this is long but I see all the positive reviews on here but our experience was and is far from positive. We will NEVER buy from Ashley Furniture or any business who uses TD Card Financial Services to finance their customers. We had other issues but I think you get the idea.

Aaron

Jul 04, 2024

BUYERS BEWARE In store experience was good. Gavin was nice and helpful. What sold us was Gavin talking about his focus on his customer service. Follow up experience has probably been the worst customer service experience we have ever had. After a couple months of ownership, my wife and I spent hundreds to have a bug expert confirm that Ashley’s Furniture did not treat their wood properly and our wood furniture was infested with wood boaring beetles that were now hatching and chewing their way out of our wood furniture. Neither our yard, house or other furniture had any signs of these beetles. After countless hours of being on hold, and weeks of being promised a call back, we were strong armed into taking a new set since Ashley’s Furniture was adamant they would never sell such a product. We were told they wouldn’t be picking up the infested furniture and we were responsible for discarding of it. Fast forward a couple weeks and the new set arrives. We are forced to spend an hour on the phone pleading to an agent that we were told to discard of the furniture since the delivery team said we were out of luck since we didn’t have a set to exchange for the new furniture. It’s not until we forward them THEIR OWN EMAIL showing that Ashley’s Furniture instructed us to discard of the furniture that they start to unload the items. ***Upon unpackaging we find the same wood boaring beetles in the SECOND set of Ashley’s Furniture*** The delivery guys were astonished. They made a few calls and quickly put the furniture back in their loading truck. Leaving us with NO FURNITURE. Even after the second infested set of furniture, I am battling with agents who take no responsibility. I’ve talked to over 5 “Customer care agents” and had the same conversation 5 times since they don’t track your conversations or messaging to share with one another. Up to now, I have no furniture and no refund and im currently trying to prove to the 5th agent that I was told to discard of the initial items by one of their fellow associates. Throughout all of this… Gavin is of course M.I.A. I guess once you’ve seen the commission $ hit your account, anything outside of selling you more furniture is outside of his “customer service” duties. If you’re going to buy furniture from this company I would recommend asking to speak to the owner or operator of the store and get in writing, that you will be taken care of if you run into these wood boaring beetles. This is my 2nd set, I’ve seen others post online about it and I’m convinced this is a warehouse wide problem. *I have pictures/screenshots to back up all claims made on this post.

Deepa Acharya

Jan 18, 2024

I regret to share my harrowing experience with Ashley Furniture in the hope that others can be spared from the frustration and inconvenience I have endured. While it’s January of 2024, Im still going back and forth for the furniture that I paid in full in July of 2023. Below I highlight my issues: I purchased a bed from Ashley in July of 2023 and, unfortunately, my entire experience has been nothing short of a nightmare. Here is a summary of the ongoing issues I have faced: Incomplete Tools for Assembly: Upon delivery, the Ashley team did not provide the full set of tools required to assemble the bed. False Promises and Poor Communication: Promises were made by the delivery team to return for assembly, but subsequent calls to Ashley revealed that there was no order placed for the necessary tools. Delayed Delivery of Tools: After weeks of waiting, the tools were eventually delivered, but the promised assembly scheduling did not materialize. Inability to Assemble - Unspecified Issues: Multiple attempts were made to schedule assembly, but the crew that finally arrived in November reported that they could not assemble the bed due to unspecified issues. Insurance Inspection Reveals Safety Concerns: In January, an insurance inspection revealed that the bed was damaged and posed safety risks. The insurance representatives recommended an immediate replacement. Failed Replacement Attempts: Despite rescheduled delivery dates, Ashley only sent the footboard and headboard for replacement, not the entire bed. Ongoing Delays and Frustration: Subsequent attempts to rectify the situation have been met with further delays and incomplete replacements, leaving me without a functional bed. This prolonged and distressing experience has severely impacted my daily life and well-being. The lack of accountability and the repeated failures in customer service have left me with no choice but to express my dissatisfaction and warn others about the poor service provided by Ashley Furniture. I urge potential customers to reconsider their decision to purchase from Ashley based on my unfortunate experience. The unreliability of their products and the indifference towards customer satisfaction have been deeply disappointing. In conclusion, I strongly advise against choosing Ashley Furniture for your home furnishing needs, as my ordeal highlights a complete disregard for customer well-being and satisfaction.

APRO CORP.

Jun 27, 2023

BAD CUSTOMER SERVICE!!! I went in on June 11th,2023, and purchased a mattress. Gavin, my salesman, assured me that everything would go well. Gavin is a LIER!!! I was told I would be notified when the mattress would be ready for pick up. I was never contacted. I called, and a recording let me know that my mattress was ready for pick up. Gavin told me the pick-up hours were Tuesday to Saturday from 9 am to 6 pm. When you call to schedule the pick up, the recording says it is from 9 am to 6 pm. When you speak with the customer service (if you want to call it that) person they tell you it's from 9 am to 4 pm. I questioned the difference in pick-up time, and their only response is that our system says 9 to 4, not 9 to 6? I asked if we could contact the distribution center to confirm the pick time. Was told "Sure, let me get the number." After waiting on hold for over 20 minutes, I hung up and called back the next day. Well, that was a repeat of the first day. Another 20+ waiting for the phone number. I called a third time, and this time, I was on hold for over 50 minutes, and no one EVER came back. ( Do not ask for the distribution center phone number unless you want to be on a permanent hold) I even asked to speak with a supervisor. I guess they do not have them because the customer service rep. that answer the phone did not want to get a supervisor. Instead, he was trying to help me. I tried to call the store in Grapevine where I made my purchase. No one answers, and NO ONE RETURNS YOUR CALLS! At this point, I do not know when I will be able to pick up my mattress. If I had a chance to do it over again, I would not make a purchase from Ashley Furniture. Once they have your money, good luck getting anything out of them. Update: I got the bed I paid for! That process went smooth! Just wish the rest of the company was the same. Overall, I will not be making any more purchases with this company due to the way Ashley Furniture treats its customers! So sad! With the internet taking away so many retail stores and you have companies like this making it worse. There are many more furniture companies out there that appreciate their customers!

D Warren

Apr 07, 2022

Ashley does not honor their warranty and does care about customer service. I purchased a sofa in 2020 and at the beginning of 2022 the frame broke. Per their warranty card they provide a limited lifetime warranty on frames used in upholstered and leather products. Whenever I called the store, I was told to call one of their warranty providers, none of which could help me. I spoke with a supervisor at the customer care center about a month ago who stated that my claim would be processed because the furniture was manufactured by Ashley and the frame broke, which was covered by the lifetime limited warranty. They were supposed to come out today to look at the couch but now I am being told my claim was closed. I have had two claims which were closed without any notification to me about the closure or the reason why.... I just spoke to two customer service supervisors at the customer care center who stated that I would need to pay the inspection fee first before a technician could be assigned, a fact that has not once been shared in my two previous conversations with customer care (where my service requests were scheduled) or on any of my many calls to the store. Their response was, "sorry, there is nothing we can do but you can go to the store, pay the fee and schedule your service (I had to wait three weeks to get scheduled the last time); Also, there was no one else I could speak to.... apparently, the supervisor is the highest position in the organizational chart. No manager works at the customer care center?? I would not have minded paying the service fee if I had been told about it when I first called, but I have been trying for about three months to get my warranty claim addressed. After being a loyal customer for over 20 years, I am done. They have lost a customer. Update: I contacted the number they provided and they did nothing but restate what I was told previously. So, still not happy. No effort at all to improve the situation. I would still have to wait almost another month to get a technician out just to look at my sofa.

sruffjr

Apr 04, 2022

The store manager and employees are incompetent scam artists. I entered the store seeking a new couch set and the first thing they wanted to show me were mattresses. After about 8 mins of this, I got upset and was about to leave as I already have abrand new tempurpedic matress. I explained that to the associate when they first handed me off to him. The associate then agreed to show me leather couches. He then took me to a clearance section to show me a couch that e said was normally about 7k that happened about $3,700, as it was used as a display. I told the associate that I liked the set, however, was interested in new furniture. I also asked whether they could come down on the price. Armed with that information, he and another associated went over to the store manager. They huddled for a while looking over at me occasionally, then came back and offered me an amazing deal which they said the manager approved. Rather than 7k, they would offer me the couch set at $4400. This price included tax, shipping, and a warranty. I accepted the offer and made the purchase immediately. They credit card charge was stuck in limbo for a few minutes, so I decided to walk over and check the price tag on the couch. I found it odd, that it was REMOVED. I then searched for the couch set on the Ashley website and to my great surprise, found that it was listed for $3,200! I confronted the manager and requested a refund, which the manager said would take a few minutes. About 3 minutes later, I walked back over to the register to check on the progress. The manager said he felt bad about what happened and that he could offer me the couch set at $3,000. I declined and left the store. About 8 minutes after leaving, one of the other sales associates called my cell to apologize again and tried to get me to come back to the store. I advised him that I would be reporting this attempted scam to the corporate office, which I did. The corporate office was appalled. If for some reason, you decided to shop at Ashley furniture, purchase only from the website. They are considered a separate entity, with separate pricing, and will almost always be much lower than offered in the stores. Good luck!

Betty Garcia

Mar 30, 2022

If I could give a -100 stars I would. The worse experience I have ever encountered. We purchased a round dining room table and chairs in Oct.8th 2021. The first deliver date of 11/5 was canceled without any notification. On 11/6 went to the Grapevine Store store "manager" was at lunch and not available. 2nd delivery date scheduled for 11/12/21. There were damages to chairs, table was unstable, delivery person took pictures of damages and sent them to 'someone". We were advised to keep furniture because it was fixable. We were then advised that we would get a phone call that same day or the next, we never did. We then called GRT (Guest Response Team) which is in Mexico. Repair service came out 1 month later 12/20 touched up chairs and stated that the table was not fixable. Table was unstable by design, too top heavy and not properly supported by center pedestal. Went back to Grapevine Store manager was again "busy" surprise, surprise! Handed off to James Cluley I showed him the same table on his sales floor and he to agreed the table was not safe due to being top heavy. James had the person who does the set of of furniture take a look at the table and he also agreed there was no fix to it. Next step was to exchange the round table to a rectangle table. Exchange was "approved" We selected another table but it was on backorder would be available in Feb. In Feb we were told backorder now until March. March 25th table was delivered, it never left the truck because the driver pointed out a major defect with the table as well as a large scratch going across one corner. Called the Grapevine Store spoke with Rosie gave her an update on what was going on, she could not help us until the end of the day when the delivery drivers were done for the day. Asked to speak with the store manager and guess what HE WAS NOT AVAILABLE! We ended up showing up at the store. NO customer should ever have to return to a store 5 times to try to get things settled. Rosie tried to help as much as she could, Spoke with Brock the "store manager" he said he could not do anything until the delivery drivers had finished for the day. Had to wait until the next day, next day called GRT again in Mexico waited on hold x 1 hr after asking to speak with manager spoke with Sofia, let her know that we just wanted EVERYTHING picked up mind you we still have the round table at our house because they had said to keep it from the beginning and were to do an exchange when the rectangle table was delivered. Sofia advised us that they have a NO RETURN POLICY! She then arrange for another delivery on 03/30. Today 03/30 we took off work for the delivery, the delivery drivers show up start to unpack the table and guess what IT IS MISSING ONE OF THE LEGS TO THE TABLE!!!! Delivery drivers call "whoever" repack the table tell us to call GRT and leave. We call GRT well they can't help us because the delivery drivers have to finish their days delivery's first! They have our hands tied behind our backs! We are at a loss of what to do. They will not let us return the furniture. This has been going on since Oct 2021, they have our money but we don't have our furniture! Now we have to set up another date for table to be delivered. DO NOT PURCHASE ANYTHING FROM ASHLEY!!!!! THEY DO NOT CARE ABOUT THEIR CUSTOMERS, MANAGERS THAT HIDE FROM CUSTOMERS, HAVING TO DEAL WITH GRT IN MEXICO. CORPORATE COMPLAINT PUT

Andrea Garcia

Apr 23, 2021

(Translated by Google) First and LAST time I buy in this store. Be careful with the seller Leonardo Sanchez. We went to the store to buy a bed that we saw on good deal for approximately USD 600 online. It took the seller two hours to make an invoice and when he gave us the invoice it was almost the store's closing and we were tired of waiting. He said the shipping was free as it says on the invoice in the description: PREMIUM HOME DELIVERY. They set the total to 0 and finally loaded it. They charged 169.98 for shipping. In addition to this, the seller included a mattress cover that I never asked to include. The agreement in the store was for deferred payments over 12 months and they discounted EVERYTHING in a single payment. Those who installed the bed put so much pressure on the screws that the screws became slippery. I called their customer service line and filed a complaint and they never gave me a response. I went to the store to talk to the Manager and one at least expects to be treated cordially. I think they couldn't have a ruder manager. He simply shoved the bill in my face and told me to sign and that was his polite and kind response. BE CAREFUL BUYING IN THIS STORE (BETTER NOT BUY HERE). REVIEW THE INVOICE IN DETAIL SO THAT WHAT HAPPENED TO ME DOES NOT HAPPEN TO YOU. THIEVES!!!!!!! *****ENGLISH**** First and LAST time I shop at this store. Beware of the seller Leonardo Sanchez. We got to the store to buy a bed that we saw in good deal for USD 600 approx online. The seller took two hours to make an invoice and when he handed us the invoice it was almost the closing of the store and we were tired of waiting. He said the shipping was free as he says on the invoice in the description: PREMIUM HOME DELIVERY. They put the total at 0 and in the final total they loaded it. They charged for the shipment 169.98. In addition to this, the seller placed a mattress cover that he never asked him to include. The agreement in the store was in deferred payments to 12 months and they deducted EVERYTHING in a single payment. The people who installed the bed put so much pressure on the screws that the screws rolled. I called their customer service line and placed the complaint and they never gave me an answer. I went to the store to speak with the Manager and one at least hopes that they will treat you cordially. I think a more RUDE manager can't have. I just threw the bill in my face and that was his polite and kind response. BEWARE OF BUYING IN THIS STORE (BETTER DO NOT BUY HERE). PLEASE REVIEW YOUR INVOICE VERY WELL BEFORE ACCEPTING BUSINESS WITH THEM. BURGLARS!!!!!!!! (Original) Primera y ULTIMA vez que compro en esta tienda. Cuidado con el vendedor Leonardo Sanchez. Llegamos a la tienda a comprar una cama que vimos en good deal por USD 600 aprox online. El vendedor tardo dos horas en hacer una factura y cuando nos entrego la factura ya era casi el cierre de la tienda y estabamos cansados de esperar. El dijo que el envio era gratis como dice en la factura en la description: PREMIUM HOME DELIVERY. Pusieron el total en 0 y en final total lo cargaron. Cobraron por el envio 169.98. Adicional a esto, el vendedor coloco un cobertor de colchon que nunca le pedi incluir. El acuerdo en la tienda fue en pagos diferidos a 12 meses y me lo descontaron TODO en un solo pago. Los que instalaron la cama hicieron tanta presion con los tornillos que los tornillos quedaron rodadizos. Llame a su linea de servicio al cliente y coloque la queja y nunca me dieron respuesta. Fui a la tienda hablar con el Manager y uno por lo menos espera que le atiendan cordialmente. Creo que un manager mas RUDO no pueden tener. Simplemente me tiro en la cara la factura y me dijo que yo firme y esa fue su educada y amable respuesta. CUIDADO CON COMPRAR EN ESTA TIENDA (MEJOR NO COMPRE AQUI). REVISE LA FACTURA CON DETALLE PARA QUE NO LE PASE LO QUE ME PASO. LADRONES!!!!!!! *****ENGLISH**** First and LAST time I shop at this store. Beware of the seller Leonardo Sanchez. We got to the store to buy a bed that we saw in good deal for USD 600 approx online. The seller took two hours to make an invoice and when he handed us the invoice it was almost the closing of the store and we were tired of waiting. He said the shipping was free as he says on the invoice in the description: PREMIUM HOME DELIVERY. They put the total at 0 and in the final total they loaded it. They charged for the shipment 169.98. In addition to this, the seller placed a mattress cover that he never asked him to include. The agreement in the store was in deferred payments to 12 months and they deducted EVERYTHING in a single payment. The people who installed the bed put so much pressure on the screws that the screws rolled. I called their customer service line and placed the complaint and they never gave me an answer. I went to the store to speak with the Manager and one at least hopes that they will treat you cordially. I think a more RUDE manager can not have. I just threw the bill in my face and that was his polite and kind response. BEWARE OF BUYING IN THIS STORE (BETTER DO NOT BUY HERE). PLEASE REVIEW YOUR INVOICE VERY WELL BEFORE ACCEPTING BUSINESS WITH THEM. BURGLARS!!!!!!!

L. R.

Feb 05, 2021

I have multiple accounts that have been frustrating to say the least but today was the first time I have felt inclined to review my experience with this store. I ordered some furniture in October of 2020 and was made aware that due to Covid items would not arrive until November. This was completely understandable but due to some delivery mixup's I did not receive any items when scheduled. During that entire fiasco I talked to customer service multiple times and after they failed to deliver the second time was told that my furniture was on back order. I decided to visit the store to cancel my order but after a very long wait the sales rep was able to obtain the items that were on "backorder". My items recently arrived in late January and even with my negative expirience with scheduling the delivery service personnel were incredible. Today I wanted to cancel the protection plan and called customer service as well as the company GBS that covers the items to try to make the changes. I was not able to be helped over the phone and was instructed to make this change in person. When I arrived I approached a sales representative at the customer service desk and was assured his manager would help. I waited for roughly 35-40 mins to speak to someone. Eventually I was notified the change would cost me more as they would remove the discounts they originally gave me. So I wasted an entire hour so someone could tell me I had to pay for the protection plan or my discounts would be removed. Nevertheless there is no reason a customer should wait this long just to speak to someone! Especially in the middle of the day when there is a limited number of customers. The manager on duty was a Mr. T. Ray and I would just like to say this is poor management and a serious communication issue within your establishment. I will never again purchase from this store and I am very dissatisfied with the service that I encountered today. This is disheartening as I have bought multiple pieces from Ashley and have never had any previous issues.

Araseli Liz

Jan 07, 2021

Made a purchase for nearly 8k in August. Unfortunately our Tempurpedic Mattress was too firm, we requested an exchange. When we visited the store, (October) we were helped by the same sales person, Christy. The only option that made sense was a softer mattress that was over $1200 more. There was a promotion going on that day where the customer receives $300 store credit with a purchase. She didn't know if this would qualify so she asked her Manager who then approved it. After being in the store for about 2 hours (the process was very time consuming), we explained that we had someplace to be and asked if the credit would be valid at a later date. Christy assured us it would be valid for 90 days so we could return another day. I asked her if there was some note in our account or how would we redeem it. She said she would write in on the receipt, which she did along with her signature. Fast forward to about a week ago (nearly 60 days from when we last visited), we found ourselves with a couple more hours to shop, headed in with the note in search for a desk. After picking a desk and chair that totaled about $760 we gave (different) sales person the note and after him talking to his manager for an extended time, he explained he would do what he could, but could NOT honor the full amount because this had to be redeemed that same day. I explained that she assured we would be able to (it was on the note in her writing and signed by her) and added that is honestly something she should have known if we had to redeem it that same day. He told us to have a seat and after waiting once again, salesperson explained they could not honor it and could only discount about $100 making our total about $650. Needless to say, after much more time wasted, we walked out. Having spent over 9k in this particular store in the past couple months, the fact that they could not honor something their own salesperson wrote is ridiculous. We will definitely take our business elsewhere!!!

Sonya Price

Dec 01, 2020

I love this store. The people were so friendly. I went in to look at one couch but left after purchasing a nicer one. I recommended 2 of my family members because of the sale and they will be visiting soon... UPDATE: Let me mention that when I walked in and asked Christy about a Pre-Black Friday Deal and the HEALTHCARE PROFESSIONAL DISCOUNT to which was all a BAIT AND SWITCH... because I initially asked about a loveseat which advertised for $215 thinking that would be great for my son who is in college and has just moved to the campus apartments. I was told that it was not in the store. Ok soo I start looking around as she follows and then I ask if this was a bait and switch. I'm sure other customers would like to know not to waste their time. THEN she decides to look for it stating well let me look. They may have moved it. She finds it while I am eyeing another loveseat. I go to feel it out and we go to the counter. After bein told that because of the availability it would not be ready until 12/08. Not acceptable so I ask if can get the other loveseat quicker and am told 12/02. I decide on the one that is 3 times the amount of what I went in for. I get my purchase financed through a lease option. All of this occurring on 11/18. On 11/30 I call the delivery center to confirm my delivery for 12/02 and the recording tells me that it won't be available for 5-6 weeks. I was livid. I call the store and ask to speak with a manager or Christy. I was told tat Christy wasn't in. "So let me have a manager please". I was told that no manager was available. I responded "Well I'll just come up there which is what you really didn't want. Person on the other line ask me how soon could I get there I responded that I was on my way. 2 minutes later a manager by the name of Joseph calls me. JOSEPH in no way tried to de-escalate the situation nor make this customer happy. I caught him in inconsistent statements throughout the conversation and at one point was told "You need to listen" I explained to him that I was not a child nor his child. I would like to continue my experience with a supervisor over the manager or in customer care.

Kelly Lopez

Oct 30, 2020

EDITED REVIEW: I am very disappointed with how Ashley’s has handled my order this time around. I understand the delays and unexpected circumstances that COVID has brought, but that can only excuse so much. I ordered 3 different pieces in July and have been given a different expected delivery date every time I have called (they never called/emailed me to keep me updated). When I was finally able to get a hold of a “manager” at the warehouse she did thankfully waive the delivery fee for the inconvenience, but also promised to have 1-2 pieces delivered immediately since we had been waiting three months and they were only missing the smallest piece. I understand two deliveries are an inconvenience for them, but sitting on lawn chairs for 3 months while my sofa is sitting in their warehouse is an inconvenience for me and my family. She said she would bring it up in the war room and see if there was anything else they could compensate me, and after that I heard nothing. I called back and she told me she wasn’t the manager anymore, so she would have the manager call me but they never did. After a few days I asked if I could have the managers number and she said she couldn’t hand out her personal number but promised she’d have her call me...why is she using her personal number as her work number if she’s not going to do business on it? A few days passed and still no call from either, I called back and left voicemails and again nothing. I finally had to go up to the store and they told me that they couldn’t do separate deliveries, I have to wait until November, and there is nothing else they can do about it. The only reason I’ve waited all these months, besides the fact that they would get my hopes up every time I called, is because I already have credit with them. Otherwise I would have cancelled and bought somewhere else. I am too disappointed with this whole process and wish they would have been more honest throughout it.

Lisa Anousone

Oct 26, 2020

Edit: Editing my previous post and rating due to the horrible customer service after the fact that our order was placed. I was more than patient with the staff in the store and when calling customer service. There was an issue with our order. The cocktail table that arrived on Friday was not the one we had picked out at the store with the sales person. After doing some research I noticed the the items numbers were incorrect. She had somehow entered in the wrong item number. The first two numbers of the item was mixed around. We’re all human, I get it. Mistake. So I called the store to try to get it fixed only to have someone tell me they’ll get back to me. Later that day a manager called and I explained to him what happened, he then said he will “try” and get it fixed and call me back. Later on that evening the sales person who helped us called me back to say she wasn’t scheduled to work today but saw my name on a piece of paper and thought I was calling for her. She had no clue about the mix up and proceeded to tell me the sectional we ordered was back ordered until 12/30/20! After she said what she needed to say I explained to her I wasn’t calling about the sectional and when I told her the issue with the table she had no clue and said she will call me back Saturday cause she had things she needed to do tonight and wasn’t even scheduled to work. Never got a call from the manager or the sales rep. Called back all day Saturday, no one picked up. Called Sunday and Rebekah stated she was a manager. I AGAIN explained the mix up with the table and she said she’d have to get with the other manager who handles issues like this and to text her on her work phone the item number that I wanted and she will follow up with the other manager. Never heard back from her either. Poor communication and customer service. Now we have a cocktail table we didn’t want just sitting in our living room, I don’t have a vehicle that it will fit in or else I’d take it back to the store myself. ..... Went there to look for a living room set. We’ve been looking online and had a couple we liked but wanted to see in person . We were greeted by Deborah who was very friendly. We told her what we were looking for (sectionals) and she proceeded to ask more questions to figure out what our style was and showed us around the store. We didn’t plan on buying one quite yet but one of the ones she showed us (not any of the ones we actually liked on line) we instantly both new this was the one! Most sectionals are pretty similar but this one had a unique, urban style to it. We ended up purchasing it along with a coffee table. The overall experience was pleasant ( mind you, we had a 2 yr old son who was running around everywhere) Very friendly staff! Easy application process if you decide to finance. I would’ve given 5 stars but the down fall was the sectional was not going to arrive for 6-12 weeks. Which Deborah did tell us! Hopefully the delivery will be sooner than later! Store was very clean and everyone had masks on!

Allana Banana

Oct 24, 2020

PLEASE DO NOT GO TO THIS LOCATION!!! GO anywhere else, even to a competitor before you go to this location!!! Firstly they do NOT answer the phone when you call. Every other srore in the metroplex answers their phone EXCEPT to this location. I made a purchase of about $6000 worth of leather furniture, and the sales person named Willy completely messed up the entire order. I was in the store for more than 3 hours being very patient with him and he still managed to mess up my address, the color I wanted, my name, financing information, and even the account to which I made the down-payment to. After 3 hours I couldn't wait anymore, so I had the store manager intervene to fix it after I left. I went to the Frisco location the next day to make a different purchase, and that was how I found out that Willy messed up all of my information. The sales people at the Frisco location fixed what they could from their end, then told me that I needed to reach out to the Grapevine location for them to fix the rest. I called for an ENTIRE WEEK and no one answered. I had to drive 45 minutes back to the store to get it rectified. When at the store I worked with Rebekah the ASM, and took about 45 minutes to get everything sorted out. That was on the 12th of October 2020. I told her for the inconvenience and having to drive all the way back out to the store, I should receive free delivery. Rebekah said that she would speak to the store manager to see what he could do. I messaged her in the afternoon of the 12th, she did not respond. I messaged her again on the 19th, she responded an hour later asking me what was I messaging her about? I explained to her, then today the 24th of October is when she finally respond to me, to let me know that I will NOT be getting the free delivery. TWELVE DAYS it took Rebekah the ASSISTANT STORE MANAGER to let me know that they will NOT be giving me free delivery for the inconvenience that their staff put me through. I immediately told her to cancel my order, and she did not respond. I was on the phone for almost 2 hours calling other locations, customer service, and even chatted online with someone, trying to get onto the store. I was finally transferred by someone and Rebekah answered the phone at 2:30pm. I asked to speak to the store manager, she said that she is the only manager there. I told her I want to cancel my order due to the lack of customer service and terrible experience, and her response was just "okay". And that was it. No care, concern, or regard for me, my experiences with them, my waste of time, energy, and money. I hung up and that was it. She texted me 5 minutes later letting me know that my deposit will be refunded to my card, and then blocked me from being able to text her again. The store manager at the Grapevine location needs to look into this. Your staff are doing a TERRIBLE JOB!!! PLEASE, save your money and your sanity and go somewhere else....ANYWHERE ELSE!!

Elizabeth Dunphy

Jun 20, 2020

We just moved into a new home that needed furnishing. We went on Memorial Day to 3 furniture stores, Ashley's being one of them. We purchased two full size bedroom sets, mattresses and a dining room table/chairs along with a server. We were told delivery would be June 8th. We could live with that. Mind you we have no furniture in our home. Our boys had been sleeping on the floor, awaiting their beds, mattresses. We called a few days before June 8th to find out the status and then we were told it would not be until June 23rd. I spoke with branch manager, Rodney and told him that I wasn't too happy with that date but I at least needed the mattresses ASAP because my boys were sleeping on the floor. We could live with the rest of the furniture coming on the 23rd. I was told that mattresses would be delivered on June 16th. I figure, one more week. Finally June 16th comes and no mattresses. I called on the 17th, branch manager not available. Come to find out, mattresses were in but delivery had not been set up. Neither was delivery set up for the rest of the furniture for June 23rd. The woman I spoke with set up a date for June 25th, which would be the earliest. So I am told June 16th for the mattresses and June 23rd for the rest of the furniture. Why was delivery not set up for those dates? I left a message to have Rodney call me back. Here it is June 20th and still haven't heard from him. Had we known it would take a month to receive our furniture, especially the mattresses, we would have never placed the order. We went to Rooms To Go, same day to purchase living room furniture, 2 weeks later, we received our furniture. Same with Nebraska Furniture. We had always thought highly about Ashley's but this has been unacceptable. We understand that due to Covid 19, things have been crazy but to continue to give me the run around and not keep your word, not set up delivery dates, not return my calls. I will never shop at Ashley's again nor will I recommend their store to anyone. I have been in Customer Service for 29 years and this is by far the worst service I have seen.

Brandon Mosby

Jan 21, 2020

Had a great experience with the assistant manager and her staff. She was very knowledgeable and even though we came in 15 minutes to close, she had no issues with staying over a little bit later to finish our purchase. She also moved the showroom pieces around so we could pick the right decor for our new apartment. At the end of it all we made two additional small purchases to add some adorable decor to our new place. We bought a beautiful sectional couch and a nice and rustic new dining room set. We went in there with a budget specifically for our living room and because of the savings she was able to give us we walked out with our dining room taken care of too. We have two more rooms to go and will be going back to see this awesome staff for our purchases. I would advise you to go see Christy as she was down to earth, energetic and not pushy in any way. She did a lot of running around just to make sure we were happy with our purchase and she even tried to up sell without making it an annoying sales pitch. My girl had the greatest shopping experience and we left the store laughing about how fun furniture shopping was for us. I might add that we had been to three other furniture stores that evening and none of them gave us the attention and time that we needed to make an informed decision. They even pleasantly waited while we face timed my mother to get her opinion on colors. They also invited us back for a private session when we are ready to purchase for our additional rooms. What an amazing furniture shopping experience. Thank you for helping my beautiful lady and I have a seamless and smooth transition to our new place. We will see you soon!!! Update: So I wanted to again say thank you to the Ashley staff but this time my thank you goes to the warehouse team. We came home from vacation to a phone call stating our furniture has came in almost two weeks early. Now we originally had a delivery planned but decided to go ahead and pick it up ourselves because living without furniture is no bueno. They refunded our delivery charge with no questions asked and helped us load the furniture nice and neat so it was easy to unload for us. Thank you again Ashley I will continue my business with you in the future. Customer service is on point with this company!!!!

dolphine mitchell

Jan 07, 2020

Worst experience of my life. I needed new furniture and went to the Grapevine location Tuesday before Thanksgiving 2019. I looked around about 30 minutes and decided on 2 queen bedroom sets. Completed a credit application. Within 5 minutes I was approved. I was advised that it would take a couple weeks for my bedroom set but my grand children’s bedroom set wouldn’t be in until January due to rails needed for the drawers on the side of the bed. I told them fine but I have every Friday off in December & want to make sure my set can be delivered to whatever Friday is closest to arrival. The salesman assured me this could get done but told me there would be to delivery charges. I told him no to the two delivery charges because it’s not my fault the sets can’t be delivered together. They waived one fee. I was notified they rushed the orders & both sets were in December 17th but they were booked on Friday December 20th. They couldn’t confirm a delivery after 12 noon which would have allowed me to work from 5am-11 am. I had to take off work for the furniture to be delivered Dec 21, 2019. The delivery driver called at 1 pm to advise delivery w/I 30 minutes and didn’t make it till 2. Once all items were in, I found the sales guy never ordered the bench for the foot of my bed & the tech couldn’t set up my mirror with dresser due to rusted screws. The screws had to ordered but they did not advise they would ship them to me. The screws arrived by Fed-Ex Dec 27th but because I do not go out of my front door and use my garage I didn’t see the package until Sunday, Dec 29, 2019. I called customer service to set up delivery for 12/30 or 12/31 since I was off work but they do not have an opening until 1/2/2020 which I went back to work 1/2/2020. I was off every Friday in December then worked Dec 23 & was off work until 1/2/2020. They couldn’t work with me on a late delivery. My time slot was 11:30-2:30. I made it home at 11:30 the technician called me at 1 & advised he would be there w/I 30 minutes. Once he arrived he noticed the screws that were sent were the wrong size but he had some in his car to work. Once back in side he noticed the holes in the board to attached the mirror were not aligned with holes on back of dresser & mirror. Another Ashley screw up. I had to talk to several managers through this whole ordeal & maybe tomorrow they will finally have things right. I previously asked them to pick the furniture up & cancel my order but they refused. I don’t understand because my credit & money is good but there products & service is not good. Would like to be compensated some type of way other than just the delivery fee being credited by to the finance company. I bwill never step foot in an Ashley store again.

Chris Blumenshine

Dec 20, 2019

If I could give negative stars, I would. Anybody looking to do business with this company, i strongly suggest you read complaints on BBB. There's even a dedicated Facebook page to "Ashley Home Furniture Customer Complaints". That's how bad their product and especially customer service is. I placed an order for some beds and dressers for a new residence I was moving into in a couple of weeks. After not being able to schedule a delivery date for those items, I tried to cancel the order the next morning. I was told that I was unable to cancel because those items were on another system since I ordered online and not in the store. What a crock. Another system? Online or in the store, what's the difference? They said there's no tracking number so there's nothing they can do. Does this make sense to anybody?? I got an email the next day with a tracking number for the items I tried to cancel. Mind you they're delivering to an address that's vacant. I called the same customer service number and gave the tracking number and wanted to cancel and guess what? Yep, they can't cancel because it's on a truck but they'll try to "intercept" the order. Riiiiiight. After being put on hold for 10 minutes I was told it was my lucky day and they got it "intercepted". The very next morning i got an email saying my credit card was charged. At that moment I knew that furniture was delivered to the vacant address. I drove to said address and sure enough, there was a banged up box with holes in it, stood up next to the door. What's funny is that I paid extra for assembly. Guess they didn't care about that when the dropped off a damaged box. I called again this morning and they said they'll pick up items on Monday. Meanwhile i have a pending transaction on my credit card. Again, do yourself a favor and go to the BBB and read the complaints. It's really crazy. BUYER BEWARE. YOU WILL GET RIPPED OFF FROM ASHLEY FURNITURE.

Jennifer Qamruddin

Sep 01, 2019

My honest review of this store: First of all, I wouldn't be fooled by their excellent reviews on Google. They ask (pretty much expect you to do it right there in the store) to post a review about their customer service right after you make a purchase on a review site, and they advertise to leave it on Google. To which I don't deny Lisa had given me excellent sales customer service initially, and so like everyone else that posted, I mentioned the names of the sales and finance rep commending them on their service and how great they were. The problem with this store is after the initial purchase. So yesterday my furniture was delivered, but it had many problems. It was damaged in multiple places on the headboard including scratches and dents, the drawers would not close on the sides of the bed, there was a piece missing initially, and the screws would just pop up out of the planks that hold the mattress (I bought the Kira Queen Storage Bed). However, I’ll leave reviewing of the product under their website. Anyways, I had to resend it back to be reordered, meaning I refused the delivery. I didn't want a technician to come out because after waiting 3 weeks of getting a bed, sleeping on the floor with back problems, and paying over $1000 dollars for a product, it should have arrived in perfect condition. BEWARE: THERE IS ALSO ONLY A 3 DAY RETURN POLICY IF YOU DON'T REFUSE THE DELIVERY. AFTER THAT, YOU ARE PRETTY MUCH STUCK WITH THE PRODUCT. I READ THIS FINE PRINT AFTER I SENT MY FURNITURE BACK AND I'M HAPPY THAT I DID. Afterwards, I called the customer service department and they left me so uneasy after speaking with them. They said that my furniture will automatically be re-ordered after it reaches the warehouse and then when it comes in again, it will be scheduled for delivery. Which is not until 3 weeks for now (approximately since they didn’t give me a date or verification). So, after sleeping on the floor for 3 weeks, I receive my furniture, it is damaged, and I have to wait ANOTHER 3 WEEKS to get another bed. That is absolutely ridiculous! Not only that, I asked for a confirmation number or a reference number to confirm that my furniture is re-ordered. I was refused that, and so I just am supposed to wait without any email or confirmation on when my furniture is expected to be back again. What type of satisfaction and guarantee does this give the customer. What if it never arrives? I messaged the initial contact I had with Lisa with the number she was messaging me on to update my order to explain this, and nothing. No response, acknowledgement, or even I’ll get back to you. After this horrendous experience, I don't have the patience to wait 3 more weeks for a bed again. I called customer service this morning to get a refund initiated as I don't want this product anymore at all. They said I have to physically go into the store. So now I have to drive down 4 hours tomorrow from Houston on my Labor Day weekend just to take care of this in this store. And after this whole experience I don't have that much expectation for Ashley Furniture. My parents and I have been a long time Ashley Furniture user, actually most of our furniture in my parents’ house currently is all Ashley, but bought from Houston. But after this experience, not only do I not want to ever go back to this store, but I don’t want to go to any Ashley Furniture ever. I’d rather by furniture a little expensive rather than go through this experience of wasting my time, money, and sacrificing my back for this ridiculousness. I just want my money back and take my business elsewhere where not only I’ll get faster delivery, but not have to deal with this absurd customer service. I hope I get my money back tomorrow and everything goes well. Learn from my experience. Make sure you check reviews on Yelp, and other places. Don’t just rely on Google reviews cause they can be deceiving. If you find the furniture defective, send it back right there and then. Don't rush them into making you sign anything until you're satisfied for delivery.

Tole W

Dec 26, 2018

BUYER'S BEWARE: Their claim for quality that they continuously brag about is a lie. If your quality was so great why only a 1 year warrant? Their furniture quality is a joke. DO NOT WASTE YOUR HARD EARNED MONEY HERE. I bought a (not cheap) king size bed room suite from them and wouldn't you know as soon as the warranty expires I have a problem. The rail that attaches to the header board and footer had issues with the screws loosening. I had this delivered and setup. I contacted their Customer service and spoke to them about the issue. I sent in a picture and they finally got back to me a week later and told me they couldn't do anything because it was past warranty by a few months. They also claimed the damage was from the bed being moved around. That is bogus. This bed has only been moved once since it was received. I changed homes back in MARCH and the bed was disassembled and setup at the new home. That is the LAST time it was moved. The rail has a metal plate that is screwed to it. It hooks into the head board. All you have to do is lift it up and pull it out to remove it from the head board and footer. Otherwise there really isn't anything to it. The bed is too heavy with a king mattress to move around when everything is together so that is a bogus excuse. I tried myself to screw the plate back in but the bed ended up falling again while on it. The holes are stripped so the screws won't stay in. I don't know why that would be that way. It scratched it up too because of falling while on the bed. This is too fragile to be something that should hold a lot of weight. Only one person uses this so that shouldn't be a problem. They made no attempt to have a solution for this issue on an item I'm still paying for. I've had Walmart furniture last years longer then this. SO WHAT AM I SUPPOSED TO DO WITH A BROKEN PIECE AND ONE SIDE OF THE BED WON'T STAY UP? THEY GAVE ME NO OPTIONS. THIS IS THE WORST PURCHASE AND WILL NEVER BUY ANYTHING FROM THEM AGAIN OR USE THEIR CARD.

Bronnie Davidson

Nov 10, 2015

I purchased a couch love seat chair ottoman night stand and chest from Ashley furniture. Unfortunately for me after I made my purchase I came on here to read the reviews. But it was too late at that point. The salesman was very nice and so were the deliverymen however, the lady who accepted my cash while paying for the merchandise confirmed I would receive my merchandise within 2 - 3 weeks. Then after she gave me my receipt she said I would receive my merchandise 2 weeks from September 26th which was Oct 10th (completely unacceptable). But I tried to see things from a positive perspective and figured this may give me time to donate or sell my furniture, and at the same time help me become more patient. What made it even worse was the merchandise actually came October 15th. Like I said delivery men were very nice, they delivered my merchandise Oct 15th, and today it is Oct 24th and the ottoman is already caving in. It has a dent in the middle where we prop our feet. Very poor in material. So the store "may" say, well you could have purchased our warranty plan blah, blah, blah even if I did it is way too soon for the merchandise to start failing. I am 5'7 145 lbs, my daughter is not even 5'0 and she is less than 99lbs, and my son is all of 38lbs so we're not overweight people. This is just very poor quality material. This furniture has only been here a week and it is already failing in quality. I AM GOING TO CONTACT ASHLEY FURNITURE ABOUT THIS AND SEE WHAT THEY WILL DO TO HELP BEING THAT I'VE ONLY HAD THIS FOR A WEEK. THEN I WILL RE-POST TO LET Y'ALL KNOW. To be continued...... Date: 11/09/2015 So as yall know I had some manufacturer issues with my furniture. So I contacted Ashley Furniture and they sent someone out to completely fix the dent in the Ottoman. The guy's name was Curtis, he was very professional and I was happy with the correction Ashley Furniture made to the piece. Thank you Ashley Furniture, for making this wrong situation right! Now that this issue was corrected. I give them ⭐⭐⭐. Only because of how long it took in the first place. Either was my problem is resolved ☺.

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0% interest for 80 Months^° - In-Store only

On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.

†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.

$1 to Start‡^

‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.

Shop without using credit 5

5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.

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