Ashley Store Greenville, TX

Was a great place to shop.They went far beyond expectations. Five star treatment!!!!!!

I am formally documenting an unacceptable customer service experience involving management at this location. My parents were explicitly told they were purchasing a leather couch. Upon delivery, it became apparent the material was not leather, at which point the issue was raised in good faith at the time of delivery. EDIT: there was no resolve and clearly no accountability given the response from the owner. The manager’s response was dismissive, condescending, and unprofessional. He refused to provide corporate contact information, declined to offer a refund, and spoke to my sister who was there on behalf of my mother in a demeaning manner, implying my mother “did not know better” due to a lack of prior furniture purchases. Regardless of any dispute over product details, misrepresentation of materials and disrespectful treatment of customers, particularly older customers, is unacceptable. While the delivery issue was eventually corrected, the manager’s conduct reflects a serious failure in customer service and accountability. This experience warrants review by corporate leadership. We will not be returning and highly recommend others avoid this establishment.

Loved this place, the staff were stellar!!! Definitely has my business from now own!!!😀 Just had my new mattress delivered today and the delivery was great. They were polite and I highly recommend them, you’ll not be disappointed.

Appreciate how they handled my request to get the mattress I bought delivered the next day. Thanks

Patrick and his partner were great. They installed everything so quickly. Very kind and on time.

Along with the great experience i had at the Ashley store in Greenville where Marissa & John explained in detail the benefits of each mattress I tried, the delivery guys were very professional. They introduced themselves and shook our hands upon arrival. I would recommend Ashleys & Red River Home to everyone.

I have always enjoyed ASHLEY STORE. My sales person is Mary and she’s very very great with me and I enjoyed the products that she showed to me. Thank you so much ASHLEY and thank you Mary.

Love it!!! Bri was excellent and the staff

This is not a review of the employees as they were great. All super friendly and helpful. The issue is we bought a couch a little over a year ago and it is falling apart. Fabric is ripping at the seams. The fabric on the seat of the couch is coming unattached from the couch. The foot rests are squeaking and they have a glitch when you go to put them up and down. So we spent about 3k on a couch and it’s a year later and we already need a new couch. The quality of the products they sell just isn’t very good.

I had a wonderful experience at the Greenville Ashley store. Went in just to look at different beds and ended up with best service from Javier Solano, very knowledgeable and friendly. My wife and I decided to purchase a new bed same day! Customer service still goes a long way with me!

Great place. Great service. Love my new furniture .Cant wait until it gets here.

5 star all around. Delivery guys were very nice, hardworking and professional. Great experience all around from purchase, the deal I got to delivery.

Bree is outstanding at customer service! So friendly and she knows all about the furniture in the store. She made my buying experience a total delight! I wish there were more people like Bree in the world!! She deserves a raise!!! Thank you, Bree!!

Great help,very knowledgeable

Delightful experience! Briyanah is excellent in her knowledge of store stock and everything’s exact location. When I explained what we needed , she quickly pulled together just the right chair in the perfect color plus a throw and pillow options. And the price was very good, too.

Bre with Ashley is truly the best. Always willing to go the extra mile.

Javier Solano Was very pleasant to work with. Very knowledgeable. Because of him we will be back sometime next year to invest in the awesome bed he showed us.

Beautiful showroom Helpful salesman Courteous and friendly staff

Very helpful and professional.

Thanks for a caring and helpful service!

As soon as I walked in, it was very welcoming we were just looking around trying out multiple sofa love seats recliners, and we ended up getting what we've been looking for for the past couple years. Overall, a great experience and would suggest to anyone looking for furniture needs.

Good costumer service.

Had a great experience shopping at Ashley's in Greenville the Sales person Maria was very knowledgeable and incredibly helpful on my recliner I purchased look forward to next time

Love it

Always take great care of their customers.

Perfection!

I had a truly great experience at Ashley. The prices are affordable and the selection good. Mary, my sales representative was very knowledgeable, patient and kind as she helped me make my selections. The financing process was a breeze. I'd went to another furniture store in the area after my initial visit to Ashley and decided to purchase what I wanted from Ashley. I'm excitedly awaiting my furniture delivery and can't wait to see the difference it makes in my home. Thank you to everyone involved in the process.

Marissa is very knowledgeable and experienced at her job. I recommend that you ask for her assistance as soon as you walk in.

What a fun and productive experience. Marissa was very helpful in me finding my new beautiful sofa, ottoma, and matching big comfy chair. We also purchased a beautiful large rug to pull it all together. So thankful we were able to purchase at such a good price. The quality and comfort is what I was looking for. I can't wait for the delivery which looks like it will be sooner than expected. It will completely upgrade my living room. Thank you.

Javier is a good sales person very polite and trustworthy person

Great customer service. Very helpful . We will definitely be back!

Breyonia is awesome and so helpful and friendly. Found the table I was looking for. I sent her a text asking for pictures of the table I was considering and she promptly responded with plenty of pictures that helped me make my decision. I cannot wait to get my new table.

Went in hunting for a special sized recliner and David got it done. Bought and loaded up same afternoon!! Did such a great job my mother in law bought a sleeper sofa also!! I got a great price compared to what I had looked at other places and got what I wanted!!

Excellent customer service! Great prices!

Very helpful and handled quickly.

Kind and courteous got me what I wanted and a good price

My experience today was great. Maria helped us out and was able to answer all of our questions. She welcomed us with a smile and great hospitality. Very respectful as well which we appreciated. We are very pleased with our purchase today.

Just awesome CS.

Great experience! Bought a bed frame and mattress for our spare bedroom. Marissa helped us pick out exactly what we needed! She is awesome! Super helpful and so sweet!!

Very comfortable shopping environment with great customer service. Bought a love seat and will definitely come back as I need other furniture.

Super friendly and helpful staff. Great experience through the entire process. The woman that helped us was very knowledgeable and made the process very easy for us.

Maria took time to answer all my questions. Gave me a few quotes on different living room sets. I walked out of there feeling as if a family member attended me during my purchase.

Easy process ,and Javier is great. He was very helpful, Great selection of furniture for every room in your home. Thanks again.

When I walked in the door I was greeted quickly by Deanna. I told her what I was looking for and she took me right over. She was very helpful and nice. Very personable. I was very happy about my experience with all the staff at this location.

Great service.

Good products and good service. I really appreciate the delivery and set up.

Very pleasant and knowledgeable experience

Purchased electric sofa and love seat in December 2024 and in March the padding came out from under the legs and the seat. After a few weeks of working with customer service they sent a repairman out to replace the defective parts. Shortly aftrmer that we noticed that the same thing was happening again. Due to being in the hospital and being sick, I was not able to pursue getting back with Ashley until recently. For the last few weeks I have received no response response from Ashley except someone will be in touch with you shortly. I have not heard anything from the service department OR the upper management team that was going to see what's going on. STaY AWAY FROM ASHLEY!

Marissa was great! Very knowledgeable, helpful & friendly.

David Smith did an excellent job with helping us find the perfect bedroom set and mattress and never seemed bothered by the time it took us to make our decisions. Was willing to look at prices and compare different sets for us. Would definitely recommend his services.

Salesperson David Smith was great. He took his time with us and was very helpful.

​Cory at Ashley Furniture is the best! He was incredibly helpful, knowledgeable, and made the whole furniture buying process easy and stress-free. Highly recommend asking for Cory when you visit! Thanks again!

Came for a mattress. Everyone was great. They let us do our things and them helped us from there.

Javier was fantastic! Answered all out questions and was very patient. We will be back again.

We had a great experience at Ashely furniture in Greenville. The lady who helped us was very knowledgeable and helpful in deciding on which mattress was best for us. We will definitely be back.

Maria was very helpful without being pushy. I also appreciated Alain’s help with filling out the financing application.

They were above and beyond great customer service.. very thoughtful and curteous...I refer this to anyone looking for furniturethey are willing to help you get your results..thank you Ashley Store...

Great service,! Highly recommend David Smith, a great guy. Couldn't be more satisfied with my purchase.

Marissa was wonderful and answered all of our questions! Will come back just because of her kindness and helpfulness!

Btw was amazing! Thank you so much for staying connected with me and keeping me posted on any promotions you had available! Finally after a few weeks I was able to move forward with the purchase and had it not been for you I would have probably not followed through! Thank you!

Place was clean, and organized ! People were very friendly greeting us. My salesman wasJavier, and was very professional and kind . Great experience !

Delivery was late because frame was not ready delivered with temporary frame then came and swapped out for correct frame 3 weeks later but nice people .

I thought Ashley was just going to replace the arms on my outdoor furniture due to scratches, instead I got two new chairs. Ashley has went above and beyond to satisfy a customer. I am satisfied. Thank you Ashley

I walked into Ashley’s Furniture in Greenville and met David a sales rep. He let me look at the beds and when I decided what I wanted he figured up the total cost and the cost I would be paying and for how many months. I purchased a beautiful bed. David was very nice and patient with me and allowed me privacy while talk everything over with my husband. And no interest. Ashley’s is amazing

Deana was the best! Thank you for being so patient with us!!

Very helpful

Our delivery personal Darrell and Patrick were awesome! The handled our new furniture with the utmost of care. Both were polite and hard workers.

Great team, great service! 🙌🏻

It was very good. The young lady who helped me was very good at her job.

I changed my review from 5 stars to 1 because I only received half of my couch after waiting 3 weeks and now I have to wait 3 more because of a mistake they made and they won't do anything to make it right.

Waited until after I purchased $800 for two twin metal frames and a box spring to tell me that I would have to wait for 10 days to pick it up. Glad I got this review text. I will return My purchase for a refund and go elsewhere.

David was just outstanding. He walked around with me and found exactly what I was looking for.

Very friendly staff and I got a good deal on a clearance item

Cory was most helpful. He showed us what we asked and was not pushy at all. I appreciate his patience while we deliberated on what we wanted and finally made a purchase. Thank you Cory.

Worked with us on our purchase and needs polite and helpful well worth the look

Ashley furniture is the Best place to shop for quality furniture and the staff was amazing , I was in and out in no time.

Wonderful experience! A warm welcome from everyone on staff made the entire shopping experience a breeze. Everyone was friendly and knowledgeable and helped us every step of the way without being distracting. We’ll shop here again in the future for sure. Highly recommended!

We went in not knowing what we wanted or what we were looking for. Javier approached us not long after we walked in and was so welcoming. We walked around looking at loveseats and he helped us narrow our options down to find exactly what we wanted. Would highly recommend anyone shopping there to request Javier! We will definitely be back for future purchases!!

Great service

Mary was fantastic. She explained everything in detail and was very helpful. Experienced was very pleasant.

Very pleasant experience to purchase from this store.

Love your work

Treated just right by my Sales rep .... Deana West .... and helped us select the best recliner for our needs .... 5 stars are not enough .... !!!

Sales personnel was very helpful and knowledgeable. Made us very comfortable

David helped me find the perfect sleeper sofa for my guests who visit. I even found a beautiful coffee table and 2 end takes that match it . I was in and out in less than an hour. Very pleasant experience.

I came in looking for a sofa and bedroom set. Javier was very knowledgeable, but not pushy. Great experience buying furniture.

Very professional and helpful

Big thanks to Marissa! She made our shopping experience easy and enjoyable 😊

I liked the diversity in the styles and quality of the furniture. Different price ranges and styles gives you a lot of options.. Mary was exceptional, not pushy just gave us the facts about each item we looked at. She didn’t Hoover over us when my wife and I were mulling over the different prices and options. We are looking forward to enjoying our new pieces and will definitely return when we are shopping again.

Great salesman and excellent product and price

Cory was awesome. Very knowledgeable of his products and made sure we were comfortable with the whole process.

We had a wonderful and pleasant experience at the Greenville Ashley Store. Cory was our consultant and big shout out to him because he was extremely helpful and patient with us. We felt comfortable the entire time in making our decision and highly recommend to at least give him a try if you are looking for furniture.

Javier S. was very helpful with helping me find what I needed and at my price point. Very nice store in Greenville with a ton of beautiful furniture.

Breyonia Ford my sales lady in the Greenville, Texas location was very helpful. She made my purchases so easy. She has a great professional sales quality and very genuine personality. I highly recommend her.

I was impressed with Product Specialist Javier’s presentation and knowledge of mattresses, as well as his ability to help me find the most suitable one for my needs.

Marissa and Jake were so helpful and accommodating. No pressure sales. Allowed us to look at our own pace. We found exactly what we were looking for and found it on sale. Delivered in a week. We will definitely buy again from this location.

Had a wonderful experience at Ashley today in Greenville. Deana was a wonderful help with assisting with furnishing our new home. Plan to be back soon to find the finishing touches.

Great purchase experience. Merissa was so helpful, patient and knowledgeable. There was no pressure, just eagerness to help me find what I wanted.

Everyone was so helpful,

Best experience ever! Breyonia was amazing, her knowledge was impressive, her attention to detail is unmatched, & she treated us like family. I highly recommend everyone visit Ashley in Greenville and be sure to ask for Breyonia!

I had a wonderful sales experience.. fast and easy financing and great options.

Excellent Service from Sales and Staff!!!!

Cory was great. Showed me lots of options and gave me space and time to think and shop around.

Great experience! I went in met with Cory found the set I liked . It took no time to write it up . Cory was a really good salesman . One of the reason I bought there . He made me feel like my being there mattered . I will continue to buy from Ashley .

We had an issue with getting a coffee table off the floor.....the Manager , after listening to my feedback, was able to suggest an optional path forward. Deal was done. Thank you!!!!!!

I love shopping at Ashley's furniture store. David was such a wonderful salesman.

Deana was very knowledgeable about the product purchased and helped us make a good selection explaining all of our options.

Very Helpful, purchased bedroom furniture and mattress. Knowledgeable salesman.

Superior service

Everyone was very nice and helpful.

Had an amazing shopping experience. Maria help us out and went above and beyond.

Had an amazing experience. Maria helped us, even though she was new at the job did an outstanding job and went above and beyond to help us out.

Today was my second purchase at Ashley’s store in Greenville TX. I returned b/c of the good experience and quality of product during my first purchase. Today I was treated with the same respect and am looking forward to taking delivery on my purchases. They made the whole process easy.

Excelent customer service. Very professional. Highly recommend .

Great people. Great prices. Would recommend.

We had a wonderful experience with Ashley Furniture in Greenville, Tx. David our salesman was knowledgeable and kind. Overall great customer service. Thank you

Store representative was very patient and helpful in helping me decide on the item I wanted to purchase.

Grate service.

The staff were very nice and super helpful when my partner and i were having issues deciding. They helped us figure out a payment plan and everything we needed to know was answered in depth and coherently.

David was very friendly and helpful.

Deana West provided me with excellent customer service. I just got my sofa bed delivered two days early at a great price!

Had a great experience getting our couch. Working with Javier made it easy and enjoyable for us, I’d highly recommend! Not pushy but helpful and knowledgeable.

Hands down the best customer service and sales experience I’ve had. Javier was so helpful and knowledgeable about the products. My husband and I were both very impressed and excited about our purchase!

María went above and beyond to help us find what we were looking for. She was patient and friendly too😊

Extremely satisfied.

(Translated by Google) Very friendly staff, I received very good service, thank you very much (Original) Muy amable personal, recibí muy buen servicio, muchas gracias

Great experience at Greenville Ashley today. I. And out very quickly, awesome service. Thank you Maria Walton!

Very professional and knowledgeable and helpful

Breyonia Ford was very helpful showing patience.She made the entire process easy and we will shop there in the near future

Very friendly beautiful products I highly recommend this store

David was very helpful in showing us various options of what we were looking for. Everything went very smoothly.

Very helpful. Could answer every question excellent. Great salesman!

Everyone was so helpful. Took time to understand what I needed and found it. Willing to hold it till my move for me. Very happy 😊

Definitely will be back for any future purchases!!!!!! Ms. Maria W helped us with our purchase today and not only had the patience of a saint with all the questions we were asking, but made sure our experience was a complete pleasure!!! She helped us find the furniture we were interested in, gave us our privacy to discuss our options, and made sure to check in on us periodically in case we had any questions or needed anything!!! she was the shinning star of the day as well as her manager (I believe Mr. Jake, I’m sorry if not, I am terrible with names!) who was able to help us get the furniture of our dreams!!! We can’t wait for the furniture to arrive and we greatly appreciate Ashley and its employees (especially Maria!!) for all their help and getting us the furniture we’ve been dreaming of!!! Thank y'all so very much!!!!

Cory was great got use a really good deal on a Beauty Rest Black Mattress. We bought our living room furniture there a few years and love it. We be going back for future stuff.

Everyone was so helpful, and my bed was perfect!

Marissa was wonderful and knowledgeable. I told her what I was looking for and she took me Direct way to it.

I was helped quickly and bought what I was looking for. Nice place. Nice salespeople!

The Fourth of July tent sale was what brought me in. I browsed what was there and was surprised that so much furniture had already been sold. I was helped right away by two staff, both of whom attended to all my questions. I eventually made my way into the store and found just what I was looking for. Mary came from the tent and made sure to help me with any questions I had. She was extremely helpful and I did not feel over pressured. When I finally made my purchase Mary helped me finalize everything and I couldn’t be happier about my purchase and my experience!

Got a great price on a recliner. Cody was great about getting me in and out quickly.

Having recently moved from England and little to no furniture it was a blessing to stumble across the tent sale you were having. Wish we had known about you before we drove all the way to The Colony’s a few weeks ago.

Young lady so so helpful and patient with me. Very pleasant shopping experience.

We had a very positive experience at Ashley in Greenville. Javier was very friendly and really knew his inventory. He understood immediately what we were looking for and did not waste our time showing us what we didn't want. We bought a couch and recliner which will be delivered in 2 days. I am very happy with our purchase.

Deana was amazing from start to finish!

Sooooo glad I decided to go back & check out Ashley Furniture in Greenville! I was greeted by Mary & she was able to help me find what I needed for my new home here in Texas. I had opened a Synchrony credit card 5 years ago & remembered what great credit no interest plans they have! After I made my Furniture selection Mary got to work on the numbers. She spoke with her manager & he made it happen! Very friendly, patient & willing to serve their customers. Thank you for all of your help & giving me such a nice Texas welcome! 🤠👍

Our sales person was very helpful and even came in to take our order on her day off. Great service!

Very helpful staff Corey. Helped me find what I needed very wwuickly

Javier was a great salesman. I already knew what I wanted when I walked in, he led me strait to it and was very nice!

Javier made the purchase experience relaxing and simple. We're happy to have stopped by the store and look forward to future purchases.

The salesman was very helpful and we found the furniture went wanted.

Great customer service! Marissa was our sales associate and she was fabulous…friendly, polite, very familiar with the store’s inventory and able to show us exactly what we were looking for. We will shop here again. Highly recommend!

Got what we were looking for and had a very nice salesperson helping us.

Everyone one at the store were amazing and helpful. Brianna was the best she helped me all the way through and I purchased a couch and a recliner and she went with me through probably about two hours deciding on what I wanted cause I kept changing my mind and helped me make sure that I wanted this and picked the perfect piece of furniture. She was very kind and helpful. She was amazing.

Marissa and her manager were very helpful and patient with answering all my questions. Thanks to both of you!

My sales assistant Mary at Greenville is amazing! March was month I originally began working to get some ideas on what I wanted. Mary knows her products! She answered several questions and explained details that I had not thought of. Mary thanked me by text. I knew she was my go to person. Fast forward to June. Greenville store was full of customers. I quickly found her and was able to purchase what I wanted in less than an hour! Her customer service skills are amazing and refreshing. Ashley is lucky to have her

Cory was excellent, patient, and very helpful! Great purchase decision with his assistance.

I went in with and met Cody with a list of furniture I needed due to a move in resident. He took my list led me through the store help me find the stuff I need and got me in and out. I am so pleased the process of moving has Tire me out and I was real proud of everything I got thank you so much.

Purchased furniture recently & was told I would not get charged promotional fees for 60 mth if I paid full price & not the sale price. Ashleys then charges me anyways & I could have taken the 30 mo pay off with no fees. Manager at Ashley tells me there is nothing he can do because it's delivered already as if I knew they were going to lie about it after delivery. Makes no sense & was a ignorant reply. False information was given from Vee about it. Why would I be ok with a fee for 60 mths if I don't need that long so that they can charge me anyways. Beware people they are giving false information. I will never buy from them again. And will tell EVERYONE I know that buys there. There was no confusion on my end. It was Ashley's sales team that was confused to m I ney grab. Leaving me a voicemail that you can't fix it because items were just delivered makes no sense either. It is a crummy sales tactic to money grab & no one appreciates a lie.

Bre is AWESOME! So kind and helpful! Great experience! Will definitely be going here for all my home needs!

Excellent customer service and beautiful furniture options. We made the mistake of going to Rooms to Go before going to Ashley Furniture. Ashley furniture has also been our final choice because they have a much better selection.

When we went to Ashley‘s, we were greeted near the front door by Deana West. She asked my partner and I if she could help us with anything and I said we were looking for living room furniture. She made sure that we were fully informed about the products in the store. She answered all our questions promptly. I was very impressed with her customer service skills. Just to make a long story short, I will definitely go back to do my shopping at Ashley’s.

I needed a new pillow for my son, and Sierra was a great sales associate. She helped us find a great one.

Our sales person, Mary, is excellent. She takes her time to listen to our needs and wants, understands want concept we like and goes beyond to make our purchase exactly as we need. She is very nice and is always helpful. We have had Mary help us 3 times now and have been happy every time.

Maria was great.

2. Google, you are a pain! Why can’t I leave a second review? That’s just silly. Anyway, Breyonia did a lot of pre-work for me and I did my homework too. This time she helped me get dining room furniture for my grandson and a sofa recliner to match the recliner I bought last visit. They’re so genuine and helpful at Ashley Furniture. I’m grateful they’re located so close to me. I feel like Bre and the others must love their work a d it shows with the customers. I feel like I’m visiting a close friend when I step into the store. Kudos! 🎉🎉 Rock stars all! 1. I’ll start with Breyonia. What a smile! I wanted to see if the recliner I looked up on the Ashley Furniture website had one on the floor for me to try before ordering it, given it had an 8- to 14-week delivery time. Turns out it was to be discontinued, but the exact one I wanted was in the store and it is perfect for me. Thank you, Breyonia, for letting me know that I was going to get the best deal of my life and a gorgeous smile to go with it. Thanks to all staff who helped me, the gentleman who helped me run the debit card and the young lady who checked me out. Shame on me for not getting their names. Very happy customer! 😁

They did so much for us, able to find ways for us to find discounts and find what's right for us.

Mary showed us many different choices as she learned what we needed. No pressure to buy the expensive ones. She was vey helpful.

Great sales men. I hope the furniture gets here in time and in perfect condition.

Very helpful and considerate. Took their time with me while I looked for and chosea mattress. I can't wait to get it delivered. It was a very nice experience.

Very helpful

Bre is the absolute best!!!

Great experience. Deanna is amazing and her manager is just as good!

Marriage was very helpful and was able to find the soda we were looking for online

Enjoyed the experience!

We had a great experience at Ashley Furniture in Greenville, TX. The sales person Cory, was very friendly and helpful, along with the rest of the staff. We will definitely be going back for any of our furniture needs.

The customer service at this Location is bad and not welcoming. I purchased a Sofa and Love seat because I needed one. As a Realtor I will not be recommending this Location to my clients and friends moving to new Home Construction at Royse City

Get you what you want!!!!!!

Deanna was absolutely amazing! Friendly, kind, listened to what I wanted, it was just like hanging out with my best friend. You have a great employee in Deanna, because of her I will do all my furniture shopping with Ashley Furniture.

One would think shopping for a bedroom suite would be easy but after shopping several stores for the perfect one and not being able to locate it, we went in Ashley’s in Greenville, Tx. We met Corey and he stayed back and allowed us to browse a while. We found a beautiful set and working with Corey and his Mgr. we closed the deal . Corey and his Mgr were very polite, not pushy and answered all of our questions and concerns. We will be shopping at Ashley and with Corey in the future.

Marissa assisted me with picking out living room furniture. Jake also assisted me . They were a pleasure to work with.

Great Customer Service

Great store. Ran professionally and Deana did an awesome job on answering all my questions. Thanks

Everyone was so nice and explained things to me on a level of my understanding. They helped when I asked questions and were very descriptive to make sure there were no misunderstandings. So, as an overall rating I’ll give it a great review for their GREAT work! ✌🏼 EDIT; My first review was 5 stars but now it’s 1. I am making a second review, an updated version from my last one. I brought a second mattress after I returned the first one because it didn’t inflate right and was hard as a rock. The manager herself told me that if I wanted to I could return the second one if I wasn’t satisfied with my purchase, but I just got off the phone with her…and she said that I couldn’t return my SECOND one because it was due to me being “unsatisfied” instead of there being a problem with the actual product like the last one. Basically I was lied to so DON’T SHOP HERE! They will gleefully return something that’s defective, but as soon as you aren’t satisfied, they don’t care and won’t return to give you a full refund. I already brought another mattress so there isn’t a reason for me to keep this one. Edit 2; I spoke with the regional manager, and he was super sweet and helpful about this situation. They have agreed to compensate me by giving me a refund with a 20% restocking fee, but that’s fine with me. My review still still be staying a one star because I had to go to ANOTHER Ashley’s Furniture Store for this problem to be solved when I shouldn’t have had to in the first place.

Absolutely love this queen sized box spring would recommend to family and friends

Great experience, knowledgeable and friendly staff, didn’t pressure us to be buy but as soon as we made the decision they were there to get the job done!

Breyonia was amazing!!! She helped pick out a wonderful sectional and went above and beyond to make sure that we were happy with our purchase. We will coming back again to her for more furniture.

Very good service and people

Dakota was AMAZING!!! He was EXTREMELY helpful and very kind. Couldn’t ask for a better experience at Ashley furniture! Will definitely be coming back!

Bree was very helpful. We were looking for a sofa bed and she knew exactly where the floor models were. The price was more than the internet price was and she made sure we paid the lower price.

Cory was absolutely great! Very patient and understanding when we changed our minds multiple times. He worked with us on every aspect of the process and showed us a variety of options. We will be back!

Great service! Mary helped me tremendously in finding my furniture. I will definitely be returning for my other furniture!

Just left Aaron’s disappointed and had low expectations. Got to Ashley’s and Cory welcomed me in. He asked me one question and in less than 2 minutes found exactly what I was looking for and at a fraction of what I was willing to pay. No beating around the bush if you need furniture, Cory Crowder is your guy!

Had to get a bed for nephew and Dakota was great and helped me out. My man was new and learning and still helping and teaching and the same tim3. Definitely recommending 🤳🏿👌🏿

Everyone was super friendly and professional! My sales lady, Marissa, listened to my needs and hooked me up accordingly! I can't wait 'til delivery day!

very helpful at finding what we were looking for.

The salesperson (Deanne) was great and very knowledgeable about different products we inquired about. She was helpful with us deciding what we wanted to purchase or not purchase. We had been looking at the products we did purchased for a few years. Glad we waited. Thank you Deanne!!!

Cory, the Sales Manager and Jake, the General Manager were a pleasure to work with recently on my mattress purchase for my new home. I took advantage of the Friends & Family event, including a few cups of free wine. I will definitely consider Ashley Store in Greenville, Texas as I need more furnishings for my new place. I will also refer all of my friends and family that live in the area. Thanks Guys!!

Super experience. Our salesperson, Corey was very helpful and knowledgeable about the furniture we were interested in. He helped us make a decision and the whole process was very easy.

Marissa was extremely patient and so very helpful. Jake assisted us a well. Very professional team.

friendly good customer service!

Very helpful, wonderful experience! And reasonably priced beautiful furniture! 😊

I had an incredible experience at the Greenville Ashley Furniture Store. Marissa Singletary was friendly, knowledgeable and took time after we had left the store to text me bedroom options for my daughter since we couldn't stay longer. All around between Marissa and the store manager helping us, we were able to get the furniture we wanted for our new home. Thank you from the bottom of my heart for making this process special. I cant wait for all of our new furniture to arrive. **Definately ask for Marissa if your shopping at the Ashley Furniture Store in Greenville, TX!!**

The manager was extremely helpful when we were choosing a new bed for our son. Very knowledgeable and extremely nice!

Great customer service. Thank you Marissa!!!

Beautiful store. Customer service was very helpful. Will certainly use Ashley furniture for future needs.

Many was a bigg help to me my experience was amazing I got approved in like 20mins..the team was awesome & a great help

We were helped by Mary she really went all out helping us find the right bed and mattress for our needs. They have beautiful furniture great quality, I would definitely recommend this store

Great experience!!!! Got the sofa Met at the door with a smile and showed sofas that I was Interested in. Made a decision and Trina wrote it up and it will be delivered in a couple of weeks....

We throughly enjoyed shopping here. Cory was our guy. He had us do a pressure point machine and helped us oick out a mattress and bed. He even helped us figure out different ways to save on our order.

My sales person, Deana, did an excellent job helping me choose recliners that would fit into the space I had available in my house and was exceptionally patient with my measuring and asking questions! I was very pleased with the whole shopping experience!

Great place and people at this Greenville location. They weren't pushy, showed us what we wanted to look at, then gave us space to decide. The manager stepped in to get the pricing within our budget including delivery and warranty. Will go again for next furniture purchase.

In store shopping was fine unfortunately the wait time for our delivery was much longer the we were told at the time of purchase. Paid cash up front we a delivery date set for 2 weeks, after two weeks of no update date we called ourselves to be told that the store manager at the time of sale was no longer there and there was both they could help us with. Just our experience so each and everyone to there own but we definitely do not plan on shopping with Ashely furniture again!!!

Trina from the Ashley furniture store in Greenville is fantastic! She has great energy and works hard and diligently to make sure I received exactly what I needed. My vehicle was too small for What I purchased and she kindly volunteer to drive it to my home.Not often do you find such customer service like this. I’m new to the area and Ashley furniture in Greenville is my go to store to furnish my new home Because of the fantastic customer service they give me..( furniture is solid too)

Loved the care and attention my sales person Mary gave me! Carolyn was awesome. They made sure to find a chair in my budget to fit my needs and some of my wants. Great job ladies!

Mary was great and helped me get the furniture I wanted.

Easiest process and a wonderful selection. I found just what I needed and of course, something I want! My furniture is on order. So, go see Javier at Ashley’s Furniture in Greenville.

I had a great experience at this store. Mary helped me and she was fantastic and very good with my kiddo that came in with me which I appreciated! She was not overbearing like most people are in furniture stores I have been to in the past!! After I left I texted her due to wanting to change the color on the chair I purchased and she responded almost immediately and had it changed for me with a sooner delivery date! Would definitely recommend this location and her!!

Brianna was a delightful, knowledgeable and efficient.

The store was very clean. The employees were quite helpful, thanks

I love this store! The staff made it so easy to finish my whole house!

Friendly professional affordable Mary was great

I’ve had a good experience choosing Ashley‘s furniture to furnish my home. They was very patient with me. I’ve had so many mind changes and called constantly about A certain set to see was it there and it was there and they were patient with me

Everyone at the Greenville store are great. We came in to exchange some batteries and then shopped for a sofa. The salesman was the same person who had helped us previously. They are friendly and courteous people. We buy all our furniture from them.

I Have bought many items thru the years from the store in Greenville and has always been a pleasure and a good deal to boot...Thank You Deana for making it smooth and fast..Granddaughter can't wait for her new bed :)

We went to Ashley‘s on a warranty exchange on a mattress not knowing what to expect or how to even go about the exchange. Trina, our product specialist was very eager to help us. She was very informative with the product and because she didn’t know all the answers to our questions brought in the store manager to help us with our selection. What I thought I was gonna have to do to get the warranty taken care of, they took over and took care of all of the paperwork and communication with the Beautyrest warranty team. They made it painless for us. I’m so grateful we went to Ashley‘s and any future furniture purchases that we make will definitely be from Ashley‘s in Greenville, Texas

Nice and helpful and explanatory

Very, helpful and not overbearing like pushing you to buy something, not always in your face where you can browse comfortably taking your time to look, I personally love that!!!

Great service!! They go above and beyond!!

Everyone was very friendly and helpful, selection was great and got our furniture on sale. Good place to shop

AMAZING CUSTOMER SERVICE!!!!! Everyone was very friendly! Lyle listened and catered to every need I had! Just all around a wonderful place to get whatever you need for your home!!!!!!!! 5 stars is not enough!

Everyone was great helping to find the right sofa & helping me obtain financing! Thank you all🤗

Sales people were great weren’t pushy and when we had questions were extremely helpful got a great deal especially considering was with full delivery and installation will definitely have repeat business in the future

This was my first visit to the store and I was greeted by two different employees at the same time welcoming me into the store

Found just what we wanted. Sweetest salesperson, BAF are her initials on our sales slip, precious lady, very good at customer service.

Very friendly

Ana R. and the entire staff were awesome to say the least! If you are needing furniture, don’t hesitate to visit them. 10/10!! Thank you for all of your help and for getting us taken care of. Will be coming back soon!

Was happy to get my furniture at Ashley's.

Cory did an amazing job showing us numerous wonderful options and spending quality time answering our needs and questions! Can't wait to get our new bedroom set! Great job!

We had the pleasure of doing business with sales rep Brittany and her manager Jake. They were absolutely amazing and so helpful. 10 out of 10 would do business with them again. Thank you guys for going above and beyond for us.

Jumped in and ordered the recliner I wanted and the price matched a lower price from a competitor and I was in and out in no time! Lyle took good care of me.

The staff was courteous and helpful.

Very good experience. Kind people to work with. Answered all our questions. Very patient with us while we chose a mattress.

Friendly service. Lyle was very exceptional in helping me find the right bed frame for me. Very courteous.

Great shopping experience at Ashley Furniture in Greenville. Javier and Jake were very helpful without any pressure selling. Looking forward to the new furniture arriving soon.

Communication from store to customer has been terrible. Was told 2 weeks for our stuff to be delievered and now be month and still won’t get everything. Only excuse they gave is our salesman no longer with them. Don’t matter still your job as a business to communicate with customers. Don’t recommend this location if anything. Lady answers the phone is also rude and not helpful.

Knowledgeable staff and very friendly

Salesman was very helpful. Everyone wa friendly and helpful. Got exactly what I was looking for at a great price. I will be back!

I went in looking for a recliner.And the young lady her name's Bree, she was very nice.She showed me several chairs and And help me pick up one that would help me

Very friendly and knowledgeable staff.

Great customer service, Mary was kind and knowledgeable!

Very friendly staff. Willing to work with us to insure we were happy with our purchase

Lyle helped us find something we liked and was very patient and not pushy ., Good experience !!

Ashley in Greenville did not disappoint. They were friendly, NOT PUSHY and answered all of our question on the various sofa and love seat. No hassle checkout and got a great price.

10 out of 10 AMAZING!!! Marissa is a lifesaver. We had a last minute issue with an order from another company and Marissa went out of her way (on a rainy Friday evening) to help me locate the chair we needed, gave us an excellent price, wrapped the item, and got it all loaded in my car (beyond grateful for this offer as my foot was incapacitated at the time). To top off an excellent experience, the efficiency and kindness were unbeatable. Needless to say, the other company has lost our business. Next time, I’ll drive from Dallas to Ashley in Greenville to begin with.

Bree was very helpful. I needed to exchange a couch. She made the experience comfortable.

I was shown quite a few choices in what I was looking for. Trina was nice and helpful, as was Jay. I recommend Ashley for your furniture needs.

The salesman was very knowledgeable and helpful, and the whole sales team were terrific.

Trina helped us. She was very nice & got us a great deal on exactly what we wanted

We went in to price new mattress and found out we could put money down and finance with no interest at a low payment. We'll long story short our mattress will be delivered in the next few weeks. The girl that helped us was super sweet and took time answering all my questions. I recommend Ashley Furniture highly. Good prices and great service. We priced at other places and they were the best price. Thank you Ashley Furniture for a great experience!

Javier was patient in showing me and figuring up the prices of furniture I was considering. I did buy a chair of which he helped carry out. I will return to buy furniture.

The staff was fast and courteous and attentive to the customers needs/wants. We went in for a shelf we could walk out with and was shown a few different options without being pressured to purchase anything we'd have to wait for

Ms Deana and Jake were great and very helpful with making our decision for living room furniture!!

We found this beautiful chair today, and the service was awesome!

Awesome service, so excited for our new bed, thank you!

Ms Deanna( Ms Tall’s)was wonderful and the Team was also wonderful they made me feel right at home. Ms Deanna was very knowledgeable and very professional in explaining everything to me and I wanted to thank her for everything……

So very pleased with my Ashley experience. I went into the store knowing what I wanted and my salesman took care of it all in just a short period of time. He answered all of my questions and setup my delivery. Would recommend Ashley furniture store to anyone. Efficient and polite.

The sales people there are amazing and worked well with my budget I am very pleased with the service that Lyle and his team gave me and my son.

Marissa was a great help!

Customer service is great Trina did a great job!!! Thanks for helping us pick out our New couch/chase. I'm excited about getting. Can't wait 😁 Thanks again. I will definitely be referring friends and family

Trina was absolutely amazing. She was so patient with me and very kind. If I could give her ten stars I would!!

We have been very pleased with our purchases at Ashley's. The employees are polite, friendly and helpful. We will shop again. Always a pleasant experience. . JACK and Carolyn Holley

Best furniture purchase ever! I had a specific need and a very short time frame. I was greeted quickly by several friendly people, was shown the selection, paid for it, got it loaded in my vehicle, and was in and out of the store with a new mattress in less than 30 minutes, (even with the computer system being down). Trina and all the staff at Greenville tx Ashley store are amazing and I couldn't have had a better experience. I would definitely recommend this location and staff for any furniture purchase

I was able to get a Great Living Room set for a really great price. Even with the protection plan, that I really never add to my purchases, i saved over $800! Thank you Javier, and the Ashley Furniture Store!

Javier was wonderful

Very helpful employee, Deana, showed me rocker/recliners to help me decide exactly what I wanted!

Helped us find what we wanted. Perhaps not the best prices, but seems high quality and they made us a fair deal. Second set of furniture from Ashley and we haven't been disappointed. We'll be back.

They had a lot to choose from and the prices were good

My only negative is how every time you go into look the sales people follow you around so you can't even discuss with your spouse if you want to purchase or keep looking.

"Customer service was great. No pressure which was refreshing. Good selection of furniture in stock.

Tons of fun! Got $250 off our couch with a little scratch off ticket they gave us, found a cute little couch that works great for our first one.

Lyle was very helpful in getting what I wanted ordered.

Bre helped us purchase a sectional and ottoman and she was absolutely wonderful! She answered all of our questions, got us in and out quickly, and made us feel so welcomed in the store. I highly recommend checking out the Greenville location and ask for Bre!

Awesome experience!

Best price and no pressure sales.

Our Ashley sales representative, Trina Wilson, made our shopping a wonderful experience. She managed our selection and sale with warmth and excellence. Trina met us at the door when we arrived, made herself available to us, but was not a bit pushy. The entire team of sales experts at our local Ashley store seemed to us as a team of supportive experts. Thank you Ashley managers and training experts for developing a solid team!

Stopped by for a mattress and Mr Lyle was very informative and helpful. Coincidentally they had one we liked available on-site due to a previous order cancelation so we managed to drive away same-day with exactly what we were looking for! Mr Lyle even helped load the box onto my trailer, all around he's an awesome and knowledgeable guy and I would recommend stopping in to see him with any of your furniture shopping needs.

Employees were very nice, patient, and great about giving us time to decide and very helpful

Found exactly what I needed with several great choices. Lyle made the process so easy for me. Would definitely consider buying from Ashley in the future.

Very friendly and helpful. Lyle made us feel right at home. Nice selection of furniture and all other home furnishings.

Wonderful service, answered any and all questions we needed about our purchase. Kindly and friendly staff.

Trina was hands down the best! She was not pushy, and she was patient with me. Very professional but had humor.

Jake and the crew at Ashley in Greenville, TX always go out of their way to ensure we are getting the best deal on exactly what we need!

Trina was amazing and very friendly! She treated us like her own family and was extremely patient with us. I highly recommend Ashley Furniture for your furniture needs and wants!! Here is the sectional we chose, I can’t wait until we receive the delivery!

Marissa; she and the technical advisor were excellent. Marissa was a top professional gave us full attention and her time and we appreciate the great service and attitude with which the sale was handled.... Oliver Snyder

My wife and I had a wonderful experience purchasing our new mattress. We were taken care of from the time we walked in the door until we left with no detail spared.

Very pleasant people and really worked with me. Overall I’m happy with my purchase and customer service.

Went to Ashley to buy a new Chair & are salespeople Javier sold use a table & bar stool & mad my wife happy , so we both won

Found chair liked. Ordered two. No problem completing order. Courteous staff

Javier Was a great help in getting me what we needed. We just closed on a house and now we have the furniture we wanted thank you Javier.

Brittany was very helpful in our search for a recliner. She was knowledgeable but not pushy.

Sales person along with the manager were awesome! There selection of furniture met our needs perfectly. Delivery date and time fit our needs to a tee. We found the end tables that matched our existing coffee table which was a plus. Just a overall great experience. Thanks guys!!!!

Excellent experience. Brittany was awesome and went above and beyond for us.

Come see Javier for great customer service. He made our shopping experience painless. We purchased new couches, an ottoman, and two new beds. He had great communication.

Great customer service from Trina and Jeff!

They worked with us and got us great deals. Customer service was A+. We will be back.

Bery pleasant experience purchasing new living room furniture today. Couldn't be happier

Pleasant shopping experience. No pressure sales team helped us weigh various options. Once decided they gave us a great deal/discount.

Ordered furniture online. They accepted the order and deducted 1100+ from my checking. I wake up to an email saying order declined then am told it would be 7 to 10 busness days till i get my money back. What a scam. Also check out all the BBB complaints i sure wish i had

Lyle was AMAZING!! So kind and knowledgeable. He took his time showing me everything I was interested in. Y’all are lucky to have him as employee. I will always refer anyone looking for furniture to Ashley’s and Lyle!

The staff was very kind and helpful. They didn’t rush, even though it was close to closing time. We appreciate all their help.

Marissa greeted me at the door. She was very helpful and cordial. I found what I wanted and The prices were affordable!

DO NOT do business with this company. Read their small print do not believe any thing they say.

Beautiful furniture and the staff are helpful.

We have always been greated with friendly smiles and great eagerness to assist.

Loved the people that work there. They were helpful and kind.

Friendly Staff. Gave us a very fair deal on 2 Loveseats.

I had originally called the Paris store to place my order and they didn’t seem like they wanted to help me very much right from the beginning and they they told me they would have to call me back an hour later they called and told me the item I wanted was out of stock…I told them it showed available…the lady said well I don’t know it’s not available…. Called the Greenville location and Deana got to work immediately, five minutes later she called me back and said there are 9 left, they are in MS let me see if I can’t get it for you and SHE DID!!! that’s what you call customer service and that’s how you gain a repeat customer THANK YOU FOR TAKING CARE OF ME

Going into this Ashley store was the best experience I have ever had shopping for furniture. Bre, my associate, was the best! She was so very helpful. I had so much fun running around the store looking for what I wanted. Best Experience EVER!!

Ordered a power loveseat recliner that Ashley had to order. When it came in they called and we went to pick it up. Got home unboxed and it was manual. Called to let them know and they were going to let us keep it to use until the correct one came in but we didn’t take them up on their offer. When it came in we were out of town and went to pickup it on Monday. They don’t do pickups on Monday which we didn’t know and wanted to know if we could come back the next day. The guy that works there was in the store on his day off with his wife. He offered to pull the order and load it for us. Thank you so much for taking your time off with your wife to pull and load for us. We greatly appreciate it.

Scored an incredible deal on artwork and huge round mirror... woohoo!!!! Incredible helpful staff ♥️♥️♥️ Thank you, Deanna and Manager

The staff at this store are amazing and very accommodating. They always have a wonder if selection and are extremely welcoming and professional!

Great store, many available selections, and friendly and helpful staff

Great and friendly people, answered all questions.

Trina was amazing. Helped us with everything we needed and more

BRE WAS AMAZING! SHE WAS KNOWLEDGEABLE AND FRIENDS AND VERY HELPFUL

Stopped by to just “look around “ but after speaking with Deana and seeing the great deals I left there ready to purchase. Only needed to go home and measure. That night my car broke down so they completed the process with me by phone. What a positive experience!

Deena was so helpful went above and beyond to help me find the perfect furniture for my home.

This store is AMAZING! I ventured out with my friend in a search for a variety of pieces of furniture. We were instantly greeted with a smile and offered a nice beverage! We had the pleasure of working with Mary and Jon and told them what we wanted. They literally did laps around the store and everything they could to accommodate us and got us what we wanted and needed! Mary and Jon even provided us with a detailed information folder with our purchases. Showed us our protection plans, color options, and more! I live in mesquite! So in my opinion driving to Greenville for phenomenal customer service is well worth it!

It was a very rewarding experience Brittany is very knowledgeable very professional and a joy to work with we will definitely continue to use Ashley stores

Mathew was very helpful

Matthew was top notch! Very helpful, engaging, and professional. Sold us 5 new pieces!!

Brittany and the entire team were great. We found exactly what we needed and can't wait to have the items in our home!

Deana was absolutely amazing and helped us with exactly what we were looking for

Deana helped me find a recliner today. She was very patient with me as I tried several chairs. There were a lot of beautiful chairs to choose from. Plus they have many that do several different things. Great service will shop with you again. Keep up the great work. Thank You Jan

I won’t go into too many details but just know I’ll NEVER shop at this private owned location again…Sammie & his staff were amazing; Jake was great as well and that’s all I will say.

Everything went well.. ordered 4 bar stools for my kitchen.. sales woman was very helpful and patient..

Mary was a great sales person. Very nice and helpful. Great prices.

Very good customer service.

Great

This was a nice store and we found the exact chair we wanted. We were a little disappointed that the initial time table was for 3 weeks for it to be delivered. It sounds like it will arrive much sooner than the original plan. Yay!

Very helpful and we got an excellent price for 2 recliners. Thank you for.your team!

They’re so friendly, you’re always greeted with a smile, they treat you like you were their family and aren’t pushy! It was an easy buying experience and so happy with what we picked.

The staff was very friendly and helpful, the furniture was good quality and comfortable.

Brittany B. was absolutely fantastic! We had several pieces we were looking at and had a very specific price we were looking for. She worked tirelessly for multiple weeks to find us the best deal and the best items to match our every need! She was patient and kind throughout the whole process even after we had to pass on a few quotes she worked up for us! I would highly recommend working with her and the whole team at Ashley in Greenville!

Breyonia was very attentive to my family and I. She was friendly, knowledgeable and professional. She made the buying process for our new furniture, smooth and easy. I would highly recommend this store because of her!

Great service. Mary is such a sweet lady and strives to make sure you're taken care of. She is an excellent sales person.

We had a great experience. All personnel were very helpful. We went to Ashley’s Home Furniture Store with the intent only to look. But the store gave us a great offer on a sofa we couldn’t refuse. Thanks everyone especially Brittany and Devin at Greenville TX location.

Bre was very knowledgeable & professional! Thank you for making us want to come back.

Brittany was amazing. She made the whole process flawless and easy.

Breyonia was very knowledgeable and helpful. She was aware of what the store could and couldn't offer and made our buying experience so quick and easy.

Easy to talk to and no pressure.

From the moment I walked in the door I was impressed!! Mary immediately greeted me with a genuine smile and asked how she could help me. I told her what I had seen online and she suggested I walk the store to be sure I saw everything and then helped me find exactly what I wanted. The whole process was seamless and relatively quick. I told my daughter about Mary and she now wants to go see her to furnish her new home. I highly recommend this store location and of course ask for Mary 😌

Can’t recommend this place enough!!! Marissa was incredible, we’re so grateful for her patience and help. This location also had the best selection, in my opinion! We went to the Frisco one before coming here and we found way more options when searching for a couch. And everyone here was way friendlier and not pushy at all. Marissa was also super knowledgeable and knew a ton about all the couch options off the top of her head. Such a great experience and we will definitely be back any time we need anything else!

Great customer service, will be doing business there again.

Deana and Britany were very helpful during all three of the visits it took to finalize our furniture/rug purchase.

Everyone was knowledgeable and professional. Would highly recommend.

Very nice, I give it a 5 star. My sales person Javier was extremely nice and explained all details of cost and efficiency!

Never again. For any reason, I'll live off 1960's yard furniture before my family will EVER spend even $1 inside this store. Lies. Cheat. Steal. Will provoke an argument, will delay and make excuses, just so they make the extra money in finance charges. BEST ADVICE, SPEND THE EXTRA MONEY AT THE BIG NAME STORES. GREENVILLE Tx deserves better than this, Too bad furniture One moved to Forney and Terrell The drive is worth it and you won't get ripped off.

I have to say, the Ashley furniture store in Greenville, TX is amazing. The payment plans are super reasonable and the in store staff were great! My sales person Marissa was great. Non pressure and answered my questions without making me feel stupid. The gentlemen that delivered my couch, Kyle and Brent were fantastic! Professional, timely and did a great job setting everything up for me! An amazing experience all the way around!

Bre was very helpful with my selections and everyone was very nice,very happy I chose Ashley in Greenville thanks 😊

This is got to be the most pushy and the least respectful retail store I have ever dealt with. I purchased from a relative literally years ago purely because it was a relative. She has not worked with this company for years now and they still repeatedly call me and when I don't answer they text me trying to get me to come in for sales and promotions. If I had known it was going to be this much of a hassle simply purchasing a mattress I wouldn't have gone there even with my relative working there. I empathize with the fact that y'all work on commission and are sales people but for the love of God please take a hint. I will never purchase from Ashley furniture ever again purely due to the inconvenience of having to repeatedly ask for them to stop trying to contact me YEARS LATER.

My daughter in-law and I went to look for a mattress and bedroom suit. Deana West greeted us with a smile. She is very knowledgeable, friendly, great customer service, and no pressure to buy something out of our price range, as well as great deals throughout the store. Thank you Deana for all your help!

Our sales representative, Mary, was absolutely wonderful and very helpful. She and her coworkers were willing to move one piece of furniture from the opposite side of the store to the other side just so we could see how it all coordinated. ❤️

We had the best time buying our Couch . We just love this place . The ppl are so helpful

Javier was an excellent sales person to work with and made the experience easy and enjoyable. He made sure to explain all warranty information. The rest of the staff were friendly and easy to work with as well. Looking forward to working with them in the future for additional purchases.

No comment evey thing ok

Was looking for a love seat to match a set we already had. Found exact one.After leaving we heard another retailer had same one at a lower cost .They matched price and issued refund. We are very pleased with sales person and process.

Whatever you do, do not go online to try, and order a product. It is the most discombobulated company I have ever worked with. All I am trying to do is buy my mom a couch. Last. Night. I was in a chat with LATRAVIA. She disconnected from me saying they were closed three different times because she did not want to answer my questions. What kind of customer service is that ASHLEY HOME FURNITUTE? I checked a better business bureau website. Ashley home furniture has a 1.12 rating with the Better Business Bureau, that is sad. Do not let them fool you. They have no customer service skills at all and they are liars. This morning. I chatted with three different people; JASON, KAY, and AMANDA. That was a joke. I was in a chat with them from 10:30 a.m. to 12:15 p.m. and I still do not have a couch for my 82-year-old Mother. JASON QUOTED me a delivery fee of $79.99 to deliver. And then the next agent gets on the line and tells me $219.00. How do you quote somebody a price and then take it back That is some crappy customer service. ASHLEY HOME FURNITUTE you get a zero for customer service and you have one mad lady here! All I want is the couch for my mom. What the heck? ASHLEY HOME FURNITUTE employs LIAR’S…

My wife and I visited Ashley to find a new mattress. Deana was very nice to work with. She was extremely patient with us taking our time to consider all the options, and she stayed past closing time on multiple occasions to ensure we had the best experience and the least amount of pressure. Overall, our experience was excellent, and we would shop at Ashley again in the future.

Our sales lady Deana was excellent!! Thank you. Luther & Mary

I spent almost 6k on a bed set. I was told by the sales associate that it had left the WH in New Mexico and that it should be there on that Friday and that once it was there on Friday they would get it delivered that day. That was a bold faced lie. Keep in mind that I talk frequently with the sales associate and was told this several times. Today is Friday. When I called them again (because they do not call me me as they say they would) I was told that it "should be" at the warehouse, but that there was no way that it would be delivered today and that they would have to find the next delivery date for my area that could require a significant wait. This is not a $10 toaster. It 6k worth of merchandise and I feel like this store has given me the runaround for 3, going on 4 weeks now. This is unexceptable.

Lovely furniture and excellent service.

Deana is very accommodating and helpful.

We bought a couch and a bed set through Ashley furniture. We worked with Deana and she was great! Very kind and got us a great deal. Pleasure doing business with them:)

Deana is amazing!!!

Brittany B. was professional and a joy helping with my kitchen table purchase. I never felt pushed or pressured into my purchase. She listened and had me in and out quickly. I will definitely request her for my future Ashley Furniture shopping.

We went in on a Saturday afternoon. We were able to browse without anyone hovering over us, which we greatly appreciate!! The store manager stopped to ask how I was doing while I was waiting for my husband. I told him we saw a couch we were interested in, he was very kind and let us do our thing and browse. We went back to the couch we were interested in, and then he approached and gave us all of the information we needed! He was thorough, personable, and was not pushy like some people can get in sales roles. He helped me fill out our paper work, gave us an estimate window for delivery, and it was very simple and easy! With that said, we did not go through any financing, we just paid for it outright! We’re excited and cannot wait for delivery!! Will update after delivery!

Helpful information from staff.

Very professional helpful friendly, we were in and out with what we were looking for. Thanks Jake

Excellent service, friendly environment, no pressure. And Breyonia who helped us was the best!

Very pleasant staff but need to let customers know a little earlier that it takes awhile for your purchases to be delivered but overall experience was very good. My sales lady Did a wonderful job, I'm very pleased.

Brittany Bishop was courteous and very helpful.

Bre was amazing! Listened to what we were looking for, made awesome suggestions, and helped us find the perfect pieces to add to our new home! Looking forward to doing shopping here again in the future. -Raven and Christina Ross

Found what we needed and no hassle to buy. Brittany was patient and didn't push anything we didn't want. We were offered a drink while we shopped, which is a small, but nice, gesture.

They were amazing from top to bottom. Beers and waters while we filled out our paperwork. Thanks to Deana and Jake for taking great care of us!

Got my new bed today Deana was awesome she took time with me n my wife to find the bed we wanted.in the guys who delivered were awesome guys as well

Wonderful experience with Mary! She was able to show us exactly what we were looking for!

Danna West was very helpful and she didn't follow me through the store. Great customer service 👏

Breyonia was amazing to work with. She made picking our furniture so easy and fun. She has such a gift for interior design. She was able to mix and match and give us the best possible combination for our space. Highly recommend asking for her. Furniture quality and pricing was great too!

Loved my experience there. I went for something specific, no one tried to hassle me or upsale me. I did ask about a few other things as I saw walking thru the store. She answered them and continued working on the item I chose. Super fast, wasn’t there for maybe 30 minutes.

Everything was done over the phone with Breyonia. She was a delight to do business with and gave us a great experience. We would definitely refer others there especially to work with her.

Really nice lady

Friendly and welcoming environment. Super helpful staff! Definitely recommend.

We've always bought our furniture from one of the big box stores but decided to try Ashley's in Greenville. We have been so pleased with the whole process. Jake was our sale person and is also the store manager. He definitely went out of his way to make the whole process great. We had a bit of a mix up (on our part, not the store) and he made it right. He remembered our preferences when we returned to the store for the 2nd time and really took the time to make sure we got what was best for us. When we need a new piece of furniture we will 100% return. Everyone in the store is very friendly and not pushy at all.

I just have to say that Deanna West & Joe were a tremendous help. I needed a recliner for my sister who had been in the hospital since March. Deanna showed many chairs and was very knowledgeable about them. She and Joe loaded my purchase in my car for me.

Excellent knowledge and most importantly, Service!

Cece was really nice and helpful and appreciate her patience! I'm anxious to receive the dining set! It will be beautiful!

Excellent customer service! Knowledge staff. Good quality furniture. Family owned company which indicates they take pride in every piece produced! Can’t wait to get my new Lombardia leather sofa!!!!

Sales staff are friendly, knowledgeable and helpful. I wish there were more selection I was able to find a bed and mattress that I can use.

Our first time in the Greenville,Texas store. We were looking and Brittany was so wonderful , and easy to talk with, knowledgeable, and helped us find everything we needed.

Deana W. was my sales associate and did a great job helping me find what I wanted.

Good selection of furniture and extremely friendly. Bree was my salesperson and was wonderful to work with.

Absolutely great in all aspects..

Bre was AWESOME! Saturday was my first furniture buying experience alone, and it was seamless and quick thanks to her! She knew all the options we had, and presented all of them efficiently. I'm very happy with my purchase. And I bet I'll be even happier when my things actually get here 😉

Breyonia was amazing. Very helpful and genuinely happy to assist.

Good prices 👍

Nick was great. Very helpful and professional.

Great customer service! We went in with 1 goal in mind and that was to purchase beds. Marissa helped us out and was very kind. She listened, took us to what we wanted/needed based off of what we said. No over selling or forcing of extra things we didn't ask for. She simply showed us the information and mentioned things that can compliment or make our experience better with our purchase. Everything was great!

When in looking for recliner salesman showed us the recliners, he did NOT hover over us but stayed close enough to answer our questions

I went into Ashley's looking for a bed and a recliner. The sales lady Deana was very helpful. She was knowledgeable and very nice to us. We bought a beautiful bed and chair. I would tell every body to ask for Deana. Ashley's is the place to shop. They treat you like family.

We had a great experience with our sell lady (Deana West). She did a wonderful job getting us what we needed.

Wide selection, great deals! Breyonia was super knowledgeable and personable! Very pleasant experience

My husband and I enjoyed our shopping experience at the Greenville Ashley Store. We found what we were looking for in a no pressure environment.

Nick was awesome in helping me with my purchase today . I’m a happy customer and plan to return and ask for him again .

Brianna worked with me to make the purchase I wanted. I was not pressured to make a purchase. I was able to purchase a sofa with the recliner I went in to purchase. She is a sweetheart!

I'm NOT pleased at all, the lady that helped me was nice, but her customer service is super shaky! My advise please listen to what you are being told! I looked at my contract and realized I was sold something that I did not need, and will never need for an extra 300.00. It was my first and last time going there! NEVER AGAIN

Good, we new exactly what we wanted, but they did give us a 30% discount. That was nice...

CiCi, was patient, knowledgeable, and fun to work with.

Found what we wanted, no tagging-along sales person, and when we did find something our person was polite, never pushy, and we were able to negotiate the price without any real pushback. I'd go back to this location anytime. Greenville! Ask to see Deanna.....she is great.

Great Service, Friendly Sales Team walked us through several items to narrow down exactly what we were looking for.

(Translated by Google) They treated us very well, they clarified all our doubts and were very kind. (Original) Nos atendieron muy bien ,nos aclararon todas nuestras dudas y fueron muy amables

Great Customer Service

Our salesman took his time with us and allowed us to look at whatever we wanted to look at without pushing us into a decision. He was very patient and upfront about pricing and any fees that would be added on in the purchasing process. Would highly recommend working with this Ashley's store!

Bri is so so sweet and knowledgeable thanks for helping find exactly what I was looking for

Love Deanna she's not pushy.great knowledge and she's our girl 😘

Nick was a great help in helping me get what I wanted. He is honest and hardworking. If I choose to buy something in the future I would definitely want Nick to help me. Doneen

Super helpful! Marissa has helped me out several times with furniture, and a matress this time! Let me try everything out and take my time on a decision. Great price for what i needed as well!

Just want to say that I was well taken care of I was very satisfied I give a 10 star to Ashley Furniture

Very profesional, Nick helped us with finding our furniture and any questions we had about it and with financing!

We had a great experience buying our new sectional from Marissa! She was very patient and the communication was amazing throughout the process. We will definitely give them our business for any future needs we may have.

Nick went above and beyond, he took the time to listen to our needs and was very patient with us. Our family has various texture and sensory disorders, and Nick ensured that the choices we made were suitable for everyone. His attentive service made all the difference. ---

Great customer service! Made us feel welcome.

Nice furniture and great service from CC!.. go see her for next purchase.

This is the first time I've made a purchase inside an Ashley furniture store and Deana West made the expert very enjoyable. She listened to what my wife and I were looking for and went above and beyond to help us find what we needed. She was very friendly and also made sure I knew of the deals and discounts they had going on. If your in the market for furniture go to Ashley furniture of Greenville and talk with Deana.

Great product knowledge and customer service. Cici in the Greenville store was so helpful.

Deana was our salesperson and was most patient with even after we chose another recliner after she had it all written up. Thank you Deana.

Easy!!! Great experience!!

Deana was so professional. She did not try to sell me something I didn't want. She listened and was very attentive. Great job Deana!

Great customer service! Will definitely be back anytime we need more furniture.

I was very pleased with my experience at your store. Deana was very patient, friendly and professional. I felt like I was having a friendly get together with a friend for lunch or a shopping spree. I’m glad that I chose this location to make my purchase. Thank you Deana.

I would not recommend Ashley. I was forced to have a $379 protection plan that I didn't want. Because I am so far out this is the only store close enough to me. I was told I couldn't buy anything unless I brought the 4 year protection plan. Another company that is squeezing everything they can from average person.

Breyonia made my experience so enjoyable, with Ashley Furniture in Greenville. She displayed professionalism, expertise and patience. I will definitely be back!

Always a great experience! Go see Deana for all your furniture needs!

I recently had the pleasure of purchasing a dining room table from Ashley,and I must say, it was an exceptional experience from start to finish. From the moment I entered the store, I was greeted warmly by the staff, (CC) who were not only knowledgeable but also incredibly helpful in guiding me through their selection of dining tables. They took the time to understand my needs and preferences, making sure to recommend options that suited both my style and budget. What truly stood out was the quality of the furniture. The dining room table I ultimately chose exceeded my expectations in terms of craftsmanship and durability. It was evident that the store takes pride in offering only the finest pieces to its customers. Overall, my experience at Ashely was nothing short of excellent. I highly recommend them to anyone in search of high-quality furniture and outstanding customer service. I am thrilled with my new dining room table and look forward to many memorable meals shared around it with family and friends. Thank you to the team at Ashely for making this purchase a truly enjoyable one! Warm regards, Erica Roach

Nicholas did a great job helping us. Answered all questions with a smile.

We just bought a reclining chair, Bree was awesome, and so was the manger! If you want a great experience, ask for Bree!