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Ashley Homestore Clearance
Open today: 10:00 AM - 07:00 PM
Ashley HomeStore represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Ashley Homestore Clearance Harlingen, TX
I understand that the distribution center isn’t the same thing (now,) but you don’t have to be so mean about it. Thanks for your passive aggressive help
Yesterday, Nathan and I went into Ashley Home Furniture in Brownsville TX to purchase a new bed. The salesman, Jaimie, did an amazing job helping us settle on our second choice in beds (our first was sold out and would've taken weeks to get here); he really did a great job. Unfortunately, Jaimie is the only person in the entire company who seems to be capable of doing a great job. We opted to go pick our new bed up in Harlingen to avoid a two week turn around on delivery and when we got the package (that we rented a truck to pick up) home, it was missing over 50% of the parts. This wouldn't be a huge problem, except when we tried to call the warehouse nobody would answer the phone. So we hopped in the car to head back for our missing parts and managed to get ahold of the warehouse after about 5 connecting steps were taken. The woman at the warehouse was rude and unhelpful stating that the shop guys were gone for the day, over an hour before the business closed, so she couldn't access our missing parts. We were then forced to call the corporate claims line and speak with a woman who refused to let us be transferred to any other departments and claimed there were no members of the escalation team, or any other department company wide in office today. Actually, all this woman did was tell us to speak to an AI on their corporate website and wait 2-3 business days to hear back, which left us with just as long a wait to have a bed as what we paid uhaul rental fees to avoid. Ive spent over a decade in customer service and i can assure you there is never a situation where a problem cannot be escalated. There is never a moment when a large corporate chain doesnt have money to throw at a problem. And there is never a reason for your store to be entirely unreachable over phone. The ball was not dropped today, it was punted. Every person we dealt with throughout this process, aside from Jaimie, gave intentionally bad service. All in all, id just like to reccomend that if you can not get same delivery, do not use Ashley Home Furniture stores.
Great customer service, if they don't have their in store they can order. I highly recommend. Brandon help me that day. Friendly personal. Thank you.
First I want to mentioned the associate who gave us fantastic service. His name is Brandon, when no other associate would get off their phone or off the furniture lounging on their computer , Brandon was the only one to approach us. We had found a sofa but it was for a clearance piece, more than we wanted to spend and it was rather dirty. So as not to lose the sale he informed us the warehouse may have a new one. Long story short we purchased, and can’t wait to get it! Brandon deserves the 5 star rating , however the store its self did not. Thank you Brandon for going above and beyond, your knowledge, patience, and kindness was the only reason we purchased that day!
Never answer the phone
Expensive. Not customer friendly; don't collect old mattress even for $$
Friendly staff. Feels like a closeout, rejected mismatched furniture store.
The staff is very knowledgeable and helpful for us to make a decision about the different mattresses that were available .
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0% interest for 60 months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.