Ashley Store Houston, TX (Katy)

Alyssa was super helpful with our purchase and made it a seamless process! Could not be more pleased with our experience and super excited for our purchase to deliver in less than 1 week!

Disappointed

7/23/2025, after work around 7pm. I went in hoping to purchase a sectional and get a fairly quick delivery… I wasn’t greeted and those that were busy didn’t make any gesture to give them a moment or that they’d get someone to help me. I walked around for about 10min and saw a sales man pass by again that didn’t acknowledge me, so I kindly had to stop him and ask him to send someone to help. Shortly after I was finally approached by Alex, who was GREAT but unfortunately their system was down and he said he’d message me tomorrow, which he did. The next day he asked me to go in and ask for Marco and he’d help me with my purchase. Again I went in straight after work at 4:30pm, as I started the process with Marco ( who was also very polite) their system went down again. I decide to wait for a short time hoping they’d be back up and running, they were not. Marco stated he’d hate to have me waiting and he’d call me. I was frustrated because now I definitely wouldn’t get a delivery anytime soon. I went home and waited and waited until I decided to call up to the store and speak to a manager for clarification , if I should just go down to another furniture store. I called at 7pm and spoke to Bryan, he stated system was back up and he’d do his best to get me a quick delivery date but I needed to go back in that evening. It’s a 20min drive and I was exhausted from work, traffic and having to go back and forth both days…. But I really liked this sectional. Once I got there it was fairly quick process, he got the ball rolling and was able to get delivery on Tuesday the 29th, not bad. I really wished they would of given me a greater deal for all that frustration but ultimately I’m getting the sectional I desired.

Reece was super helpful and patient. He helped me pick the perfect couch!

Once you have purchased product from Ashley Furniture you are passed off to an A.I Chatbot. First 3 deliveries were all damaged products and one piece has still been sitting here at my home for the last 60 days with no resolution of picking it up. I’ve been to the store a few times over the last 60 days and at this point there is not a single person at this store can make anything happen. They blame it on the delivery, their chatbot that they have built to respond to customers is worthless. They label their selves the #1 furniture store in America, However all my furniture purchased from their competitors have had same day delivery and no damaged items at all. Maybe they should take some tips from Gallery Furniture on how to handle their Clients. If I could give this company a “0” Star I would do so in a “Heartbeat”

Worst experience I've ever had with a furniture company will never buy from them again. Even Rooms to Go are better. Takes your money & does not live up to customer service, let alone good customer service. Don't understand how they stay in business

Marcos helped my wife and I find a nursing chair that was a great option us! He provided great service throughout the search and the ordering process. We really appreciated how easy and pressure-free the entire process was.

I went to look for a new couch, when I entered an older gentleman welcomed me in and told me the deals. I’ve gotten bedroom furniture from them before so I was excited to look. I looked around and found a few that I really liked. What I didn’t like was he hovered over me the entire time. He wouldn’t let me or my friend who was with me breathe. He didn’t give us a chance to check out a few options just by ourselves. I understand you need to make a sale but at least let your customers breathe and look without you standing over them the entire time. I left because I felt uncomfortable. When I thanked him for his time he literally said “no, you can’t leave. You haven’t looked at all of them” with the most upset look on his face ??? You can’t tell someone no they aren’t allowed to leave. I’m sure all of his other sales associates knew he spoke to us so they weren’t going to steal his commission. All I’m saying is he would’ve made a sale that day if he didn’t hover over me the entire time.

Great customer service and great price on recliner.

We were helped by Reece, and he was fantastic! We originally came in just to look at new beds, but Reece took the time to thoroughly explain our options, discuss posture and support, and walk us through the financing process. His knowledge and customer service were outstanding—we couldn’t have asked for a better experience. Thank you, Reece! We’re excited for our new bed to arrive this week!

(Translated by Google) The seller was super excellent, he took care of every detail and helped us find exactly what we needed. (Original) El vendedor fue super excelente cuido cada detalle y nos ayudo ha buscar justo loq necesitavamos

Had a very good experience at the, with a great sales agent , his personality is Amazing 👍

The showroom floor is nice and clean, the sales staff are nice, but very...annoying? I know it's your job to sell but being pushy is a thing of the past. It doesn't feel good to be followed. My wife and I also saw another sales rep encountering another customer, an African American male, was extremely pushy and rude with the "what price do you want then?". I get the message, but that was a sour taste delivery. We walked out after that.

Excellent and very impressive service provided by sales associate Ms.Alisa.

I don’t speak English well, so shopping is hard for me. But Adame was very kind and helped me a lot from the beginning to the end. Thanks to him, I found a coffee table I really like. His service was great, and I’m very happy.

Charlie was a phenomenal help! Very informative and knowledgeable on my various purchases.

Ken greeted us kindly at the door, and was eager to help us with finding a set that worked for us. Ken gave us the space to explore, but also remained near for any questions we had about the furniture. He helped with understanding financing options and making the best decision for our purchase.

Carve is super helpful and friendly. Great service and honest about delivery and quality.

Charles was outstanding great customer service

Charlie Smith was SHARP and incredibly knowledgeable!! Great service and excellent deal!!

They were very good Marco was very helpful

Good

The sale person was really Great, I told him what I was looking for, as comfort,and was very satisfied of the product s that was offered .

5 star goes to Carvé Phillips, the Manager! He’s very professional. Although we cancelled our order a day after, he maintained his professionalism and helped us with the order cancellation.

The salesman needs to talk less and listen more.

Great customer service

Pleasurable fast painless complete thanks Charles

(Translated by Google) Personalized attention and they really cared about always providing a good solution. (Original) Atención personalizada y de verdad se preocuparon en dar siempre una buena solucion

Charlie at Ashley furniture was absolutely wonderful!! He helped me find so many wonderful pieces for my new home. He customized my mattress shopping experience and helped me bundle and save! 10/10 recommend him. He’s a great salesman.

Charles, was extremely knowledgeable and patience with us in helping choose our bedframs. Would highly recommend your location.

Carve was very hospitable and helpful I am very pleased with my purchase last but not least the customer service was impeccable 👌

Friendly help and very knowledgable about the furniture!

Phil provided excellent service! Highly recommend connecting with him if you have any questions.

Good service helpful and fast delivery

The best

Went furniture shopping, negotiated a price of 1500. 1900 including delivery setup and taxes. I started signing documents on their iPad and when i asked to read what i was signing first, the salesman told me hed print the papers out after i signed them all! Come to find out he was trying to get me to sign for a price of 2600. Cancelled the sale, him and his manager started acting very rude and irritated with me once they realized i caught it. They quoted me a counter offer of 2400 and i refused. Read before you sign, always!!

Charles Croom was at the entrance and immediately told us to the couches that I was looking to purchase! He knew, measurements, pricing, quality etc. I left a happy customer !

Brian is the best, totally restored my confidence in Ashley.

Brian is the best, totally restored my confidence on Ashley!

Me and my wife have been looking for the best deals for furniture to put in our Home. Ashley had everything we were looking for plus the DEAL WE GOT WAS THE BEST FOR WHAT WE PURCHASED thank you Ashley.

Great customer service from start to finish! We were greeted as soon as we walked in the door. We changed our mind a couple of times throughout the ordering process and didn't bat an eye or skip a beat. They quickly made the change and moved on. We found the perfect dining table from their HUGE selection, and the manager was kind enough to give us a deal on the reclining loveseat we picked out at the last minute. Really glad we decided to stop in! Thanks, y'all!

Very helpful had a fantastic deal Alex Castillo was of great service and helped us thoroughly

Found the table we wanted at the price that we were looking for…..

This transaction was the smoothest of all furniture transactions that I have encountered. CINDY was awesome, professional and friendly. Cindy was very knowledgeable with the different product options available. This transaction from start to finish took no more than 30 minutes. Me and my husband are very please with the service we received today, 07/06/2025.

Carve Phillips was an excellent salesman and handled everything from start to finish and explained all about our purchase and other options we had

Marcos was excellent - helped us find the perfect toddler bed set

I had excellent customer service from William

Came in to browse patio furniture and left with an awesome shelf for my office all in about 20 minutes with great customer service by Marcos!

Charles was so helpful in helping my fiance and I find the perfect mattress. He was quick, detailed and kind!

I was looking for a hide a bed sofa and recliner chair. Brian Fritz assisted me with my search. Brian was very patient and explained the fabrics and durability of each. There were several options and he assisted me with selecting the right one for me. Brian was very thorough with the explanations and with completing the order. This was a very positive experience and will not hesitate to shop Ashley furniture in the future.

Amazing customer service!

Reese was a great sales rep.

Alex was the best!

My salesman Charles provided a pleasurable shopping experience. He was engaged, listened to what I needed, and at no time did I feel rushed. We designed my new office space to my specifications. I am happy with my purchase.

Our salesman Carve was very professional knowledgeable and a big help

(Translated by Google) They have always treated us very well. They have attentive and respectful staff, trained to provide the best guidance on what would truly meet our expectations regarding what we are looking for and need. Thank you very much! (Original) Siempre nos han atendido muy bien, tienen personal atento y respetuoso, capacitado para la mejor orientacion de lo que realmente cubriría nuestras espectativas en cuanto a lo que buscamos y necesitamos. Muchas gracias !

Purchased furniture and was scheduled a delivery. After purchase the delivery was rescheduled for a different day that was not acceptable. The sales person and manager refused to help and we felt that since the sale was complete they didn’t care! Complete lack of post sale assistance

Shout out to Dan Aurelio at the Katy Home Store! From the moment I walked in, Dan welcomed me warmly and took the time to explain the layout of the store. He was incredibly knowledgeable about the different furniture styles and fabric options, and best of all he wasn't pushy. Dan answered all my questions with patience and professionalism, making the experience enjoyable. I'm so happy with my decision and absolutely love my new family room furniture. Thank you again, Dan for making this such an easy and pleasant purchase!

Needed a chair for the house & found what I needed. My salesperson was knowledgable & helpful in finding my chair

Satisfaction and achievement AMIL..

100% feedback

My wife and I came in and Reece was extremely helpful and knowledgeable in suggesting products suited for our needs. This man deserves to be manager, give him a raise.

Amir was great!

bought a mattress last year then until now never receive it

Great furniture with outstanding prices. We had been to 5 furniture stores and finally found the sectional we wanted. The staff was so amazing and worked with us on our budget. I would definitely buy furniture from Ashley again!

Dan was very helpful with the purchase of my power recliner.

Do not buy their warranty. Their warranty is a big FRAUD! They will use all the loopholes to deny the claim.

Ashley Furniture - Excellent Customer Service Experience 24JUN25 Mr. Phillip Johnson was our Salesman and he provided Excellent Customer Service! I had an extremely refreshing sales experience, (in this day & time of wide spread poor/non-existing personal contact and customer service.) His initial greeting as we entered the store relayed a sincerely eager interested in helping us. So welcomed !!! --- We had just arrived to Houston Airport@0830 from Hawaii. My Daughter recommended Ashley 👌🏾. He was an awesome example; full of professional, knowledgeable, friendly & attentive customer service. He was knowledgeable of the inventory, pricing & availability. He was able to take the roomsize infoprovided and share & advise regarding furniture pieces placement. He was patient & thoughtful when addressing my questions/concerns about color coordination, quality and durability of our selected pieces. I mentioned a furniture piece I saw in Hawaii, and he was familiar with piece & immediately located the piece on his showroom floor. I appreciated the discounts he applied and how he was forthcoming and descriptive in providing details for purchase & delivery options and delivery directions and timing options. He made efforts to work with my time schedule & payment selection. I am so thankful to have been assisted by Mr. Johnson - He was extremely pleasant, informative & enjoyable to work with. I would gladly recommend that he be sought out by anyone visiting Ashley Furniture. Alexis Conner

My wife and i experience today at Ashley in Katy was very awarding. Buying from Ashley is the way to go. Thanks Reece

Marcos was amazing! He is very friendly and knowledgeable.

Charles provided us with excellent service!

Felicia was amazing to work with, very helpful and honest. Unfortunately, the sectional that I had chosen said it was available for my preferred delivery date but then when we got to the end of the transaction, the date changed so I had to choose another one but overall, it was a great experience. I’m still holding out for that sectional to be Changed to available.!!

Amir Shekarisaz is a PHENOMENAL sales person, very professional, great personality. If you need anything for your home, patio, he's the person to ask for at Ashley Furniture in Katy.

Don't buy anything from here. Their after-sales customer service is pathetic. I bought a queen bed from them in February 2025. I noticed they forgot to attach the wooden leg to the frame. Reaching customer service is also horrible. You can't talk. It's sms based. Submitted a ticket on June 16 with the picture of the issue. After a week they came back It was wear and tear.

The store manager that helped me was amazing , very detailed and left me more that confident about my purchase. Ask for Jay Carvey!

Felicia was amazing! She guided us and explained everything extremely well. Will definitely continue to shop with Ashley furniture in the future.

Reese K. at Ashley Story-Katy was awesome to work with and super knowledgeable about the Ashley furniture products. Would recommend anyone to him for their home furniture needs.

The Sales Rep. Was very nice. He gave me great service no preassure. The checkout was quick and easy.

Very good quality products for price. 4 stars because the payment process is SLOW; takes forever to make invoice and pay

Quick and easy sales- not pushy at all

Very nice people

The sales rep did a very good job, informing us of all the options yet Letting us look around on our own as well. The key is the entire purchase experience will depend on timely delivery of the furniture and set up at my home. Thank you

"Don" really worked with us we found everything we were looking for and the price was right!

JHAMAL MCCORMICK Was the BEST and Management I give a A+

Good experience Vanessa Camacho was helpful and a skilled salesperson

Folks, yesterday I hit up the fantastic Ashley Homestore on I-10 at Fry Road in Katy, Texas—classy place, best furniture, believe me! Jhamal Mccormick, this big, friendly sales pro, was absolutely tremendous—helped me snag the perfect chair like a furniture wizard! The price? A total steal for that top-notch quality. Only tiny hiccup? Three weeks for delivery—c’mon, I want it now! But Jhamal and Ashley Homestore? Absolutely the greatest, folks!

Great experience. I thought Ashley was Chinese content, but it’s manufactin America. Fantastic sales people and quick process. Only one of a half dozen stores that had what we wanted.

Sleep Dr. Aurelio’s knowledge and passion are hard to find these days. Great job making you feel a little more comfortable making large purchases.

Great service and very professional

(Translated by Google) We had a very unpleasant experience here. We bought an armchair in March and it was damaged during delivery. We requested a repair and for months now we've only been told that the part is not yet available. It's been so disappointing and frustrating. After so much time, they should have replaced it with a new one and not kept us waiting for a repair. It hasn't been days, it's been weeks!!! I definitely do not recommend this place. (Original) Hemos tenido una muy desagradable experiencia aquí, compramos un sillón desde marzo y durante la entrega lo dañaron, se solicitó la reparación y desde hace meses solo nos han dicho que la refacción aún no está disponible, ha sido tan decepcionante y frustrante, después de tanto tempo deberían de reemplazarlo con uno nuevo y no tenernos en espera para una reparación, no han sido días, han transcurrido semanas!!! No recomiendo este lugar definitivamente.

Charles C was fantastic!

Item arrived damaged. Called customer service and they promised a $50 refund to original purchase method to keep 'as is.' I never got the refund and now they say it was entered as store credit and nothing they can do about it. Sounds very fishy!! Also, can never call stores directly.. must go through central customer service where they give you the runaround and keep you on the phone until you hang up. Will never shop here again... you would think spending $500 on a dresser means good service 🙅‍♀️

Great customer service! Nice furniture!

The product is of good quality, but the customer service is poor, the delivery service is terrible, and unfortunately, the customer support is not responsive.

AMAZING!! 1000/10

excellent!

I enjoy the variety of furniture and accessories. I feel my sales person valued my time and tried to help locate items I was interested in.

William Chun Rojo was very patient and helpful.

Excellent attention and kindness from Mr. Brian Fritz. He was very patient because I was very indecisive and gave me suggestions to combine my ideas. Thanks

Alex was absolutely wonderful helping me find a bed frame. He was very clam, kind , and patient. Didn’t pressure or push anything just very genuine and answered all my questions. Thanks so much!

Wonderful experience, nice easy. Marcos Escobar was amazing.

(Translated by Google) Excellent service, good prices and quality (Original) Excelente atención buenos precios y calidad

Charlie did a great job with assisting me find a new new bedroom set and mattress. Very knowledgeable and very personable. Thank you.

Allyssa was amazing! She got me a good deal and was super friendly and helpful!

If you want to maintain a pleasant shopping experience, definitely don't come Ashley

Never buy from them. Once delivered, you can never return. This is a bully policy.

My sales person Carve Phillips was very helpful and professional! Helped me find exactly what I wanted. Will shop again and specifically ask for him!

The experience was fast and easy

Our salesman was wonderful.

Good service

I had the best experience at the Katy store had the pleasure of having Brian Fritz as my sales person . He explained every detail about the living room set that I purchased, he’s patient didn’t try to fast talk me into purchasing the set just to make a sale. I had a bad experience at the Tomball location , the sale person was the total opposite of Brian he made it seemed like he was trying to sell me what he wanted just to make a sale . My son brought me to this store because of the good reviews and I knew he would ask the right questions. This sales person went as far as to tell my son I was buying it not him . My son told him he didn’t like his attitude and told him he wanted another sales person, he slammed the tablet on the table . And at one point he told me my son should go half on the purchase with me. I told him my son and his wife does good by me and this was my purchase and I wanted to stay within my budget. I think his name was Toby and he said he’s from Beaumont Tx and had been working for the company since the age of 18 , he became belligerent. My son had a conversation with the store manager. We left that store and went to Katy and got excellent service, I want to thank Brian for his professionalism.

Very good Carve did awesome helping me

We had a great experience today. Loved working with Charles. Thank you so much for your help. Super fast and efficient way to find exactly what we wanted in a timely fashion.

I had the BEST experience with Alex C. He helped me from start to finish. He was patient, kind, and did extremely well with assisting me . He took the time to give me the best options for my situation, and I was able to get all the items I wanted. He made my furniture experience the best ever!!! Thank you so much!! Great deals! Come get them before they are gone!!!

Marcos was polite kind and excellent

I had a smooth purchasing experience, and the delivery team provided excellent service with a high level of professionalism. However, I am disappointed that the sectional I ordered was split into two deliveries, scheduled a week apart. Additionally, the delivered pieces had stains on them. Due to these inconveniences, I am rating the store 1 star.

Crave was a great ! He never made us feel pressured, was very personable and worked with us to get what we wanted at a great price. Thanks Crave

Dan was simply amazing, he explained everything with details, me and my wife loved it, going back for some new furniture

Salesperson was very attuned to what we wanted and executed the transaction quickly and efficiently.

The salespeople and manager were very patient and attentive to my furniture decisions. They kept things simple and straightforward

My salesman went above and beyond and did an excellent job explaining the difference between the types of cushion stuffing. He was very patient with me helping me find the right sofa for my needs. Marcos Escobar is why I purchased today. I had actually gone to another Ashley’s location earlier in the day and the salesman was VERY rude and dismissive. I walked out after my interaction with him. I was so pleasantly surprised by how Mr Esboar was so courteous, knowledgeable and had a respectful behavior. It was The way he conducted himself that made me purchase a couch today. Well done.

Great salesman

Great service, and excellent people! We recommend alex!

Marcos was patient, knowledgeable, and accommodating

Charlie our sales rep was super knowledgeable and super friendly, thank you for working with us

I had a wonderful experience at your store! Thank-you Carve Phillips for your excellent customer service! The store itself was beautiful, and the prices were very reasonable. Definitely coming back to Ashley Furniture!

Bought a king sized blanket for $50 and got home and looked at the label and it was a throw but the sales person had me sign 3 pages of paperwork for. no return when he knew he sold me the wrong size. It was actually a throw 60 by 60 instead of a 90 by 108. They practice very deceptive trading at this store. I will never shop at Ashley again. The other blanket I bought could only be ordered and I regret that too because it just might be a twin size being sold for a king size. Very disappointed.

Alyssa was great she took her time with me and got me a great deal on the couch I have been looking at for over 2 years now. She needs a raise!

I made the purchase online and it was easy! Alex in Katy was awesome!

I wanted to deal with Ashley but had to get leverage first before they would negotiate.

Marcos was really helpful yet not pushy at all. Really good service and love the bed I got!

Absolutely terrible experience with Ashley Furniture. Customer service is horrible. The bed I bought fell apart way too quickly. Trying to get replacement parts has been impossible and incredibly difficult. They make it so hard. On top of everything, they charged me TWICE for parts and still haven't shipped ANYTHING. Do NOT recommend anyone buy from or do business with them. Complete nightmare.

Excellent Furniture Best Local Seller, See you again soon. Fast delivery

Fast and easy. Charles was very nice.

Very informative and welcoming staff!

Daniel Aurelio too great care of me and made sure that I got the perfect bed!

I got exactly the best customer service I was looking for

Great and expedient shopping experience. Told salesperson what exactly I was looking for and was out in about 30 minutes. That included comparison of two recliners.

Charles was great, he was very knowledgeable, not pushy and great to work with.

(Translated by Google) Excellent service from Rodney Francois, 100% recommended. (Original) Excelente atención de Rodney Francois recomendado 100%

(Translated by Google) Excellent service. Alex Castillo, the best host, eager to help you get the best deal. (Original) Excelente atención. Alex Castillo el Mejor anfitrión, con ganas de ayudar que salgas con la mejor oferta

I have purchased furniture from this location twice. Both times service was outstanding. I will continue to purchase from here in the future. Highly recommend this location.

The delivery guys did an absolutely great job. Was fast and very professional.

Marcos helped us find the perfect mattress to fit my husband and my own very differing sleep preferences. He was knowledgeable and up front with the monthly cost so there were no surprises in the end. Will update when the bed has been delivered, but so far the sale was smooth and easy.

Felicia was very helpful. Furniture arrives May 7. Let you know then

Phillip provided me with the utmost customer service. I shop at Ashley years ago and back in Louisiana and was never greeted like this before. Not only did he deliver great customer service but he was able to get what I needed within my price range. Give this guy a raise ASAP 😊and I definitely be coming back to the store to purchase more items and he will be my sales guy from here on out!

It’s very nice store Furnishing Specialist CINDY RIOS is very nice on Katy freeway

Every one was helpful and it was a good experience

Wonderful experience with my salesman.

Charles was really easy to work with and was patient with us throughout the whole process. My wife and I went in there with a mission of buying a dresser for our babies room and ended finding one at the store. I mentioned to Charles that I was also interested in buying a mattress in the next couple of months. He introduced to Alex and showed us all the mattresses they had available at the store, we were there for at least an hour trying out different kind of mattresses. My visit at this location in Katy was an 10/10, definitely going back for future purchases on any furniture. Thank you!

Very patient no Harry up and buy

Philip did an amazing job and helped us understand everything and worked with us.

Phillip was great 👍 saleman would recommend him to anyone who wants furniture

I think I’m gonna have to rate my overall experience with Ashley’s 8 out of 10, with the reasoning being that nothing’s perfect.

(Translated by Google) Excellent service. The guys who installed it were very professional and, above all, kind and respectful. 100% recommended. (Original) Excelente servicio los chicos que instalaron fueron muy profesionales y sobre todo amables y respetuosos. Recomendados 100%

Cindy our sales Lady was very friendly. my family and I had a great shopping experience today!

I really enjoyed the service at Ashley furniture store and also was very amazed on how prompt and how communicative the delivery service was. I would highly recommend this to future companies to Copy their delivery style. I was able to track the driver. He was very communicative and on time with my delivery and also was very professional when they arrived. I couldn’t ask for more. Thank you, Ashley furniture for making my experience rememberable and satisfying

I was in the Katy location. Went in there to look for table lamps. Had an idea on what, i wanted. Their online site, offers a lot to look at. But very limited inside the store. Didn’t see the table lamps, i wanted online. I saw something close to what i wanted and settled for what they have in the store. I was thinking, i could take that home that day. But, they dont carry any extra in their store. The Sales Person, had to order it for me. Which is fine. But she didnt know or have an idea of when it will be shipped to me. It’s been a week since, I’ve ordered it. I have not heard from Ashley Furniture on any updates on my order. So I'm wondering, when I’ll be getting my lamps? As a big company like this, there should be some kind of update for the shipping part. But no update at all. This would be something, i would change for this company. Better communication for their online order clients.

Wonderful experience in store and with delivery!! Top notch!

Delivery was on schedule, the guys were efficient and professional!

Very nice and polite and friendly person

No one has ever gone as far as Alex to make sure a customer was satisfied with a purchase. Outstanding customer service. Give this associate a raise.

The severs was great

I want to put Ms Felicia on the stand and say how a wonderful she was, her customer service was outstanding, she even sat and listen to me as I vented and sheaf some tears. Gave me some water to calm dawn, she really made me feel like I was important, so if you sales people want us as buyers to purchase something from Ashley, follow Felicia. Thanks again Ms Felicia and I will be back to look for you

Excellent service and attention.

I am a 50 something female who not only recently moved to Houston with no family and recently bought a mattress and a chest from the Katy location. My sales person Felicia did not explain their “doorstep delivery” or the fact that once an item is delivered it can’t be returned. I have a queen sized mattress that is in a box that I cannot pick up to put in my bedroom. They refused to take it out the box. If I received the proper communication I would have made an informed decision of not purchasing ANYTHING from this place! I asked about warranty in reference to the mattress and she couldn’t give me any information. I’ve purchased from Ashley in other states but never had this experience before. I was told that “doorstep delivery” is like AMAZON! Well I should have purchased from AMAZON at least you can return when you’re not satisfied. So my suggestion buy from Amazon before here since they referred to themselves like Amazon. The to open up chest and to have a nic that I didn’t cause is crazy! UPDATE…yesterday I was told that Paula with customer service would contact me by 6pm. As of today I haven’t heard from Paula. I filed a complaint about the damaged chest yesterday and will see if this is resolved accordingly.

Rodney was my Salesman he did a GREAT JOB 👍! but when it came to product availability it was like all of the sudden I was working with a different company. Some of the products I selected were either not in stock or they didn't sell it anymore. Now let me explain to you Ashley Furniture Store has been sending me emails at least 2 times a day with different specials DAILY to get me in the store to make a purchase, then when I do they don't even have the product available for me to buy. So it's been a month since my purchase and I am being told that one of my items would take 3 more months to be delivered. Another item was supposed to be scheduled for delivery on Tuesday and the representative forgot to put it in the system. So I had to reschedule it for another day. ULTIMATELY, I made the purchase to prepare for guest coming Easter weekend. HAPPY EASTER to me!! Thank you Ashley Furniture,

Charles was excellent!!! He is very knowledgeable about the product he’s selling! Thank you Charles for assisting me with this purchase!!

I had great experience at this store!! My sales lady Felicia Hollis was wonderful help me to find furniture I like. I will go back because of her thank you Felicia

The manager offered me a good deal however she said she would do a soft check on my credit and turns out she did a hard inquiry. It was a very low ball from her. Ended up not buying there...

Charlie was the man with the plan. Helped me and my fiancé with great deals! Could not ask for a better experience!

Awesome and very attentive

Very great customer service

Rodney did such a great job! He definitely helped us get what we needed! ask for him next time you visit Ashley furniture.

I brought my couch out right, my issue is I started shopping a week and the sale person quoted me 1,883 that’s shipping and taxes so when I went to buy the sectional, the prices now 2200. On top of that the sale person I worked with passed me to another salesman when I arrived to the store.

Carve was great!

Exclusive selections, friendly non pushy staff, lots of options financially! I was suprised!

Carve was a knowledgeable, attentive, and efficient salesman. He thoroughly explained the warranty and ensured my delivery was seamless. When the guys delivered my furniture they were quick but careful. It really felt like "white glove" service and overall a positive experience. I will chose Ashley again for my furniture needs.

Charlie S. was very professional, knowledgeable and friendly.. Hopefully I get to order the dinning table soonest 😊🫶🏽

Dan was a great help! Not in our face the whole time we shopped but helpful and friendly with our questions. I would return and ask for him again.

Went above and beyond to assist with my order! Highly recommend! Can’t wait to receive my new bed!

My experience at Ashley in Katy was better than I ever imagined. Phil Johnson was an amazing person& non pushy salesman to help me out during my search for the perfect couches for my new space and made 100% sure that I would leave with exactly what I wanted. The female manager was super friendly and helpful during the process of purchasing. Highly recommend this store to buy all your furniture needs. Keep up the great work.

Great service and kind, patient staff.

Great service and easy to purchase.

Our sales representative Carve P was great! I’ve shopped several other Ashley stores and furniture stores but his customer service was top notch. He didn’t hassle us or make us feel pressured. Easy to understand our time limit and helped worked through that. Due to this experience we purchased more than we expected going in! Would drive the distance again!

excellent sales service.

Alyssa Was amazing and worked really good deal for us. Confident and outstanding personality

Financial fraud. Do not buy from this company. They refuse to offer refunds for items WE HAVE NOT EVEN RECEIVED. What kind of company does that? A canceled item that was never received, and they still making us pay for said item. Can't you see it was canceled? Scam artists. Heed my words, and do not go here unless you want to be charged extra by surprise.

The salesman that helped me was so damn rude and so pushy and fast paced and so unfriendly and unwelcoming his name was brian fritz, i went to get a rug that was mentioned to be in store for pick up and after he said its not and that he will assist me to order it , he only told me it'll take up to 3 weeks after the rushed purchase was done. I needed the rug soon. Horrible experience lack of professionalism.

Was a very good experience, Charles was very knowledgeable about the matress we wanted ! Very professional ! And super nice guy!

Hi Ashley Team! Thank you for reaching out. My experience at Ashley in Katy was wonderful! The staff was friendly, and I found exactly what I was looking for. I appreciate your commitment to gathering feedback, and I'll make sure to share my thoughts using the link. Thanks.

Recently bought some furniture at Ashley furniture in Katy and had the best experience with Bianca and Charles is so knowledgeable about mattresses. They made the best team of getting all my questions answered so that I could make an informed decision before I decided to purchase. Bianca went above and beyond with helping getting my old bedroom set removed so that I could get my new bedroom set as soon as possible. If I ever need more furniture, she is my to go person. I HIGHLY recommend her as your sales rep if you are deciding to make a purchase at Ashley furniture in Katy. *UPDATE- 2/21/2025- Delivery…..Horrible process what I am having to deal with which significant changed my rating. Just got my bed delivered yesterday and while the delivery people were here I told them that the feet on this adjustable base needs to be lowered because the bed is too high and I know it can get lowered because my last adjustable base have the same type of feet on it. The delivery guys had no clue what I was talking about and admitted they have never put together an adjustable base with a lift on it. Now the lift on the bed has nothing to do with the feet on the adjustable base but again they were clueless. Now I’m getting the run around from so many people from Ashley furniture to try to get somebody out here that knows what they’re doing. They went to the extent of closing a my ticket stating as you see in the photo that it should have been addressed at delivery….which it was by me! But obviously their people don’t know what they are doing. I still have not had this addressed by them to get anybody out here to fix it. That’s how bad their service is. I still commend the sales people I dealt with but the delivery and the warehouse are horrible, which makes me not ever want to refer Ashley furniture to anybody. I always bought my furniture from them in the past, but they definitely lost my business with this one.

Fine collection of items and great staff.

Really love Ashley furniture, my salesperson Carve was totally professional, knowledgeable, personable, friendly, and assisted me throughout the process! Honestly I came to look, and ended up buying ! Carve showed me the sofa of my dreams and an affordable price! I couldn’t resist! Thanks Ashley! I’m a repeat customer!!!!!

Marcos was great! He was able to assist us on exactly what we were looking for.

Bianca and Charles were very knowledgeable and helpful. It made the whole experience easier .

Good customer service. Allowed us to shop without getting in the way. Friendly and helpful sales person.

never receive my order or refund

Ashley Furniture tried to bait and switch us. They showed us pricing and switched it at financing to almost double. We specifically asked about pricing and financing before we shopped. We even got an approval before hand, because the pricing and terms looked so good. The sales lady Bianca told us one thing and then when we went to finance, the price more than doubled and the financing was not the same terms they told us before. These people are trash mammals and dishonest. DO NOT DO BUSINESS WITH THEM!!!

Great store manager!!! I appreciate the deal!!!

Adame was so great! He welcomed me and my mom in and offered us some water, gave us a rundown on the store layout, and asked us if we had any questions. It’s my first time living alone and buying any furniture, so he was able to help me narrow down what I was looking for and find pieces that I love. He also gave me some advice when I asked his opinion on how I could style the furniture together, and he was able to help me get a discount for everything I purchased! Overall, I really enjoyed my first ever experience at Ashley Furniture and I look forward to coming back soon for my bedroom furniture.

Hi, my experience was wonderful 😊

Charles is the best! He had us in and out with an order for a beautiful sofa that met both my husband’s need for comfort and my design vision. We were exited to get it for lower than expected so added perk. Super friendly store and excellent service.

Various selections of furnitures. Service agent is courteous, professional and not pushy. I found the right coffee table I was looking for.

Great customer service

5 stars for Carvey.

I highly recommend Rodney—he was absolutely fantastic! A perfect 10/10 experience!

I would like to thank Carvey and Phillip for their excellent customer service. I arrived at the store with specific task to purchase a office desk, printer stand, a chair and half, and a chest drawer. I actually left with 3 of the four items. I decided not to purchase the chair at that time, returning in the future to buy it. The patience and understanding I received wads superb. Actually all of the team greeted me with great enthusiasm. Thanks guys. Deloris and Denzel

Rodney is superb! He has in-depth knowledge of his products. He ensures you get what you need and what you’re searching for. Request Rodney; he’ll make you feel at ease.

From the second we walked in the door to the moment we walked out my guy Carve made sure the experience was smooth and easy. If you’re ever in need of furniture ask for him as he will make sure you walk out of there with exactly what you need and even more. Top tier service!

Please call or go in store instead of purchasing online. I called knowing exactly what I wanted and received a great discount. Very pleased!

It was an easy decision and awesome experience!

Charles was very helpful. He is very knowledgeable about all of the items in the store.

Alex was amazing. Super attentive, knowledgable, and very thorough. Definitely ask for him if you visit this location. Excellent customer service

Wonderful staff and very clean and organized. Great prices and sales on quality furniture.

Our customer experience with Rodney was Amazing! He asked the right questions. Was very attentive to OUR NEEDS and not his own at our expense. We were searching for furniture for almost one month and decided to go to Ashley and we have finalized our decision. Rodney did not try to assert any sales tactics but was strategic in helping us with OUR purchase. We were extremely pleased with our Ashley experience.

The experience was top tier. The representative was great to work with and very patient with my questions. He took time to allow me to observe and think then rethink my decision and never applied pressure making me feel like i needed to rush to a purchas

I had a change of thought yesterday after leaving the store but I called back and spoke with Charlie and he agreed to help make sure my Mom got exactly what she wanted when I went back to the store. I went into today and he was very friendly, made sure my mom got the recliner she wanted and for a good deal! I appreciate your help!!

Amir was a great sales guy that was helping me find exactly what I needed, without me even knowing it! And was happy to help me find ways to save money. Highly recommended!

Very aggressive agents. Don’t come here

I loved the decoration so much, I love how they play with the colors, I was fascinated and fell in love with all the decoration and everything they sell. 😍😍😍😍😍

Great customer service.

Alex was so helpful today. Great way to start the year! Thanks

The worst store I ever experienced they are liars they will lie to you about delivery dates to get you to purchase. Adam told me straight to my face everything was going to be delivered on a certain day he assured me of that however that was not case. I would never purchase anything from this company again.

Marcos Escobar greeted us at the door and immediately asked what we had in mind and how he could assist us. We needed a vanity chair and showed us what he had on floor and looked up others for my daughter. At the end of our visit he found what we wanted and even personally carried it out to our vehicle. Customer service was the best as quality of chair and my daughter loved it. Thanks, M. Sabbagh

DO NOT PURCHASE FROM HERE. The furniture is cheaply made. Please don't purchase the extended warranty because everything they say is covered is not. I filled a claim because my ottoman tore a few months after purchase the stand were coming out, the warranty company didn't cover it and Ashley said they see where I called to get it replaced they sent the stuffing but I waited to late to call them back after explaining I almost lost my child in an accident who is now blind. They are insensitive and cheap. DO NOT BUY WARRANTY ITS A FRAUD AND DO NOT BUY FROM HERE.

Personnel were friendly and very helpful with my purchase. Extra effort was made to help me get the chair I needed for my dad.

We had the most amazing customer service experience on Saturday at this location. Mr John Hasselbatch went above and beyond to show us around and explain how pricing and offers work. He was very patient when we tried to finance the sofa before deciding to pay in full to avoid the headache. John even did his best to schedule the delivery before our travel day and when asked a question he wasn’t sure about, he always double checked with his manager to make sure we got the right answer. We really did not intend to buy from Ashley that day but let’s just say that John’s care made us reconsider. They are lucky they have him (when we visited 2 months ago nobody cared to explain things so we just left). We are so excited to receive our new sofa!

(Translated by Google) I went to this store a while ago to see the beds, an employee who assisted me and insisted that I check if I liked any to pay for it in installments, she asked me for my social number, I told her clearly that I didn't want my credit to run out, she told me that It had nothing to do with the credit, it was just an application to see if I could pay for the bed in installments, in the end I told him that I was not going to choose any bed and that I was going to another store, a week later I received a card Ashley credit!!! The lady applied me for a credit card without my authorization… 😡 (Original) Fui a esta tienda hace un tiempo ya a ver las camas , una empleada que me asistió y me insistió a chequear si me gustaba alguna para pagarla a plazos , me pidió mi social le dije claramente que no quería que me corriera mi crédito me dijo que no tenía nada que ver con el crédito que era solo una aplicación para ver si yo podía pagar la cama a plazos, al final le dije que no iba a escoger ninguna cama y que me iba a otra tienda , a la semana me llegó una tarjeta de crédito de Ashley !!! La señora me aplicó a una Tarjeta a de crédito sin mi autorización… 😡

If I could give no star I would I was there for three hours today and I didn't get my bed because they couldn't figure out with my application 😔😡

(Translated by Google) What is happening with your services and responsibilities perhaps 🤔 the ​​people who are going to buy and you are treating them badly should file lawsuits because they are not fulfilling their commitment to their clients and I was seeing that they have not wanted to return refund money and have treated them badly to several clients…….👌🏻 (Original) Que está pasando con sus servicios y responsabilidades quizás 🤔 las personas que van a comprar y ustedes andan tratando mal deben de poner demandas porque no están cumpliendo con sus compromiso con sus clientes y estaba viendo que no han querido devolver dinero de reembolso y han tratado mal a varios clientes…….👌🏻

John was so patient while I was trying to make up mind! I really appreciated his help

Went shopping for a new sofa and thanks to Charles we got exactly what we were looking for!

Not a recommended place 0 stars.😵‍💫

I recently visited Ashley Furniture and was extremely unpleasant. This is the second time I’ve encountered poor service at this store.

Guy who answered the phone sounded uninterested and miserable. No greeting, no manners, and was overall rude. Ashley has become so lazy and low class, I don’t see myself giving them anymore business any time soon.

Rodney made it one of the best shopping experiences we have ever had. He is very pleasant and likeable.

They push you to purchase their protection plans and lie to you about what it all covers. And then years into it, you need to call and they blow you off and ignore you and wait till your protection plan expires and ghost you. So you’re wasting your money on their protection plans. 10/10 do not recommend!!!!

Helpful staff. First salesperson, Rodney, had to hand off to a coworker, Daniel, during our transaction, but they didn't miss a beat. Helpful with info but no pressure and offered options without overdoing the upselling.

I had a very disappointing experience at Ashley’s furniture store. The sales associate, Mr. Jason Slangy, was not only rude but also disrespectful and unprofessional. It was clear that they had little regard for customer service, and their behavior made the whole shopping experience uncomfortable. What was even more frustrating was that the manager was present and did absolutely nothing to address the situation or offer any assistance. No one in the store seemed friendly or willing to help, so we ended up leaving without making a purchase. I will definitely not be returning and would not recommend this store to anyone looking for quality customer service.

Aggressive, Rude, and borderline racist sales team. I am never, ever going back to this store or any other Ashley store. Upon reading the reviews, it appears that there is a systematic issue going on. @Management - Please don't bother replying and asking me to call a 1800 number to resolve this matter. Instead, take time to talk to your sales people and fix your sales training and perhaps their incentive process that is leading to this type of behavior. On Sunday Dec 1, 2024 my wife and I visited the Ashley furniture store location on Restaurant Row, Katy TX. We were in the market for several furniture items but didn't specifically have one thing in mind when we walked in through the doors of this Ashley furniture store location. As soon as we walk in, we were approached by a Sales Associate, asking if he could assist. We respectfully said that we'd like to be left alone and would like to first walk around and then ask for help as needed. We did not realize that it's almost apparently a crime in this store, to look around and say no to the sales associate. This sales associate, who was clearly upset, kept hovering around us and making jokes (about us) with his colleagues, verbally taunting us for the next several minutes. He was passing comments almost generalizing my race. We had our teenage daughter with us, and we didn't want to create a scene by confronting him. We silently approached the manager, who made us wait until he was done with another customer, and then we explained the situation to him. He was so nonchalant about the whole situation and it appeared as if he was very much aware of this type of sales behavior. The manager was confused as to what he could do about the situation, seriously dude ?? I have never experienced this type of customer service and rude sales behavior in my life and I hope that no one experiences it. I don't want to include the names of the Sales person and the manager. IMO, they are merely reflecting the company culture and their tolerance for these types of behavior and the total disregard of 'customer experience'. What a shame ?

Great location and super clean store. Salesman was knowledgeable and friendly and our purchase was quick and painless. Highly recommend

Great experience buying furniture on Black Friday! Phil was great and i’d definitely do business with him again! Great deals and lots of choices!

Purchasing furniture is like purchasing a vehicle. Not fun kinda stressful & aggressive sales associates are aggravating. I went because I had to and there was a sale. My sales associate wasn’t pleasant, was combative, and not well groomed. Would have preferred someone else. But it wasn’t a major investment so I didn’t push or ask for anyone else. I just wanted to get it & go.

Great service, thank you Jude Laurence for your help and assistance.I loved the great variety of sofas and bed sets, dressers. I am very happy with my sofa set!.

OMG! Carve Phillips is the best salesman at Ashley Homestore. Over the weekend, I called for help with furnishing and designing my entire apartment. He helped me to refine my choices over the phone by sending photos of what I saw online. He came in to work early Monday morning to give me a tour based on my preferences. In no time we had my entire two-bedroom apartment furnished for an excellent price! It was unbelievable how he stayed in my budget without trying to oversell me. He even gave me a bonus item, then walked me to my car. Go to Ashley in Katy on 19660 Restaurant Row. Ask for Carve Phillips. You will be glad you did!

What a wonderful experience at the Katy location! Our salesman was Amir Shekariaz. He has a very pleasant personality. Amir was very thorough in supplying information pertaining to both of our purchases. My husband and I felt comfortable with Mr. Shekariaz the moment he approached us.We are very glad we found what we needed at Ashley Furniture.Thank you Amir!

i would give this place zero stars if i would. me and my partner were in this store hoping to just look around for fun. when we first walked in and told the guy that we weren’t looking for anything in particular, he was confused but left us alone. maybe 2 minutes later i go to the restroom and while im in there, a worker goes up to my partner and asks what she’s doing, she tells him she’s waiting for me and that we’re just looking and he asks if we’re going to buy anything and she says “maybe, but we’re just looking” and he responds saying that he’s gonna need us to buy something atleast “10 dollars”. by the time i left the restroom, he was gone. we look around for maybe 2 more minutes and a nicer worker asks if we need any help and we say that we’re just looking and he politely says to let him know if we need any help. not even a minute later, the same guy who was talking to my partner earlier goes up to us and asks if we need any help. i said no thank you and that we were just looking, he asks again and i say that “we’re just looking for fun” and he responds saying that we “need to buy something atleast $10 dollars” and i respond saying no thank you and he keeps pushing. i say that if it’s a problem that we can leave and he said no and that we can buy a clock or lamp and i said no again. my partner pulled me away and we left. we were there for maybe 10 minutes and i didn’t feel comfortable being there.

Prices are way higher than I found online before going there

We stopped by at this Ashley store and Rodney was the person who assisted us. He took the time to show us the different kind of bed sets they have in the store. We walked us all around giving us options to choose from, at the end we chose a nice bed frame with the night stands. Very good service and the quality was above our expectations. Thank you Rodney NYC!!

Rodney was very patient and knowledgeable. Allowed my wife and I to make a decision on our needs. We will be back.

Great experience. Found exactly what I wanted. Alex is superb.

Our overall experience was outstanding in the Katy location everyone was very helpful that we encountered throughout the store! We came in looking for two specific furniture pieces for our business, and Phil was incredibly helpful. From the moment we walked in, he greeted us warmly, introduced himself, and asked what were we searching for. He also shared details about the great sale happening in the store. I showed him images we were interested in, and he made the entire process super easy. Even though the pieces were not in the store he went above and beyond to show us a similar pieces to give us an idea of the height and color. Phil’s knowledge, professionalism and personable nature stood out. We initially purchased two bed frames, but thanks to his guidance, we ended up adding a full living room set as well! He created a welcoming environment, made us feel valued and showed genuine care throughout the process. It’s rare to find someone so passionate about their role and dedicated to delivering outstanding service! Just wanted to recognize this gentleman for his work! Thank you, Phil!

Great customer service

Great experience at Ashley Store Katy, TX 11/16! Marcos Escobar (sales associate) was amazing, very knowledgeable with excellent customer service. I’m so happy with my beautiful modern coffee table set! Thanks!

Great job, good customer service very quick and easy thank you!

Me and my wife experience seems okay. The quality seems to be great, just more on the expensive side and the sales team was more adamant. The sales person was nice and offered to lower the price but hovered more than what we liked.

Great experience! Many thanks to Marcos Escobar, he was really helpful and attentive! Thanks so much Marcos!

I purchased online & they cancelled my order without a valid reason. Not only did they cancel the order, THEY STILL HAVE NOT CREDITED MY CREDIT CARD! How is it that you CANCEL my order, i have no furniture and they keep the CREDIT HOSTAGE. It have been TWO WEEKS!!!! And when i call customer service, they keep telling me to WAIT! I went to LIVING SPACES, bought a BEDROOM SET in store, THEN THE COUCH SET ONLINE with ABSOLUTELY NOOOOO PROBLEMS!!!!!!! I received my items THE NEXT DAY! ASHLEY FURNITURE have turned me completely Off.

*0 stars* Avoid Ashley Furniture Katy: A Nightmare Customer Service Experience I've had an extremely disappointing experience with Ashley Furniture's Katy store and customer service. After spending a significant amount on furniture and purchasing a warranty, I've encountered numerous issues with claim processing and customer support. Despite multiple attempts to resolve simple warranty claims and inquire about unused warranty credit, I've been met with rudeness, indifference, and a complete lack of accountability. The store manager's behavior was particularly unprofessional and disrespectful. I strongly advise potential customers to reconsider shopping at Ashley Furniture, especially the Katy store. Their poor customer service and lack of responsiveness are unacceptable.

Updating my review - 2/25/25 I lowered my score because a couple of days after I made my purchase , I looked on the Ashley website and the cabinet we bought was over $300 cheaper. I asked the Ashley online customer service rep if they do price adjustments since I just made the purchase and they said they don’t match in-store prices. I emailed our rep and never got an answer. The cabinet we got is still great, but make sure you check the online prices before you go in-store. In this economy, that extra money could have gone to essentials like food or house payments. ————- We just made a purchase at Ashley Furniture today. We were checking out different furniture stores and we were close by the Katy location so we popped in. Truthfully, I always thought Ashley was insanely expensive and everything would be outside of my budget. I might have thought that because I always considered it to be “high end”. Most of my furniture has been from Rooms To Go / Wayfair / Amazon. But to my surprise, the prices were ok! And the quality was great which was important for us because we want pieces that will last us for a long time. My sales rep Felicia H. was so nice and pressure free. She immediately greeted us at the door and she let us roam around the show room. We were surprised how many pieces immediately caught our eye and we settled on one. The financing was quick too. We signed up for the Ashley card so we could get 0% interest financing and it was easy. Felicia told us our monthly payment options and we went with what was right for us. I highly recommend going to Ashley Furniture!

Friendly service from Daniel. Answered all my questions and concerns.

Good service and good price

Great experience and patience staff. Reasonable price. Highly recommended.

My story is very long with the purchase I made at Ashley at Restaurant Row location, Katy, Texas. Please if you decide to buy from them I beg you to reconsider and turn around and buy from somewhere else. I’m in financial trouble bc they over charged me and the salesman DANNY won’t respond to me and tells me I have customers to take care of so what am I? They have greedy salesman that overcharges for the comission . They say the furniture is in stock but it’s not really they are lying to make a sale. If I ever need to buy any furniture i will use the floor for eating, sleeping and watching tv then go to Ashley furniture store. The 866 number they give you is useless CS will only tell you I have forwarded you info. To the store or someone who deal with your particular issues and you don’t hear from anyone.

I came here looking for a living room set and left 100% satisfied. Alex Castillo was awesome. Super helpful and very knowledgeable. I would shop with him again.

Had a great shopping experience and when your there you should ask for Dan. He is amazing at assisting and helping with buying all furniture needs.

Spend $4000 on a couch set and they have forgot to send me the legs to attach. It’s been almost 4 months that my new couch is sitting on the floor and I have been asking them to send me the parts. No response yet

the WORST customer service ever!

(Translated by Google) Excellent and cordial attention. They always showed ways to make it possible to get what we wanted and at reasonable prices. Grateful (Original) Excelente y cordial atención. Siempre mostraron formas de hacer posible para conseguir lo que deseamos y en precios razonables. Agradecido

(Translated by Google) I bought an extra firm mattress that was supposedly the best in the store, I bought the special base and its protector, and after a while the mattress I received was not comfortable like the sample one in the store and when I went to claim it, no one could give you an answer. , they give you a phone number so you can resolve it, it seems like an abuse to me the importance they give to your claim and they tell you that it is not their problem... I do not recommend buying anything in this store (Original) Compré un colchón extra firm que supuestamente era el mejor de la tienda, le compré la base especial y su protector, y disas después el colchón que recibí no era confortable como el de muestra en la tienda y cuando fui a recla nadie te sabe dar respuesta, te dan un número de teléfono para que tú resuelvas, me parece un abuso la importancia que le dan a tu reclamo y te dicen que no es su problema.. no recomiendo comprar nada en esta tienda

Went to several furniture stores to buy a couch. At first we were very interested with living space couch. We went several time to check out the couch that we were about to get, but me and wife decided to shop at other furniture store before wanting to make that purchase. We went to living space, bell furniture, American furniture warehouse, and lastly Ashley furniture all in the same day! We walked into Ashley furniture, and so far Ashley furniture got the best customer service! Rodney our sales rep greeted us right as we walked in! From there on it was game time! Rodney showed us multiple different couches. From price ranges from low to high, medium firm to soft. Me and wife found 2 couches so far as we walked in due to Rodney expertise! Once he got done showing us the couches we were best interested in we decided to pull the trigger on one of them! He was able to make us a good deal on it, and we went for it! Finally on Friday 09/27 my couch was delivered! Super impress with the couch! Even though the couch is still needed to be broken into it’s still comfortable! Love my purchase so far and the price he gave us definitely beat Living space as Living space price is what you see is what you pay! As for Ashley furniture customer service, and as price goes…hands down one of the best furniture store to go to! Ashley furniture is 10/10 recommended! If ya need any furniture ask for Rodney! He will give you the best price and best customer service, and will show you your best preference!

Looking for a small living room carpet, they didn't have.

We went in looking for a simple sectional to replace ours. After going to several stores in the area we finally found exactly what we were looking for at this Ashley store and got it at a great price. Sales reps are friendly but let you look around and don't bombard you while you are looking. Our experience was great.

Large selection of sofas, recliners. Sales staff very helpful and knowledgeable of all the furnishings.

Very helpful in finding the correct product for me!

Great Customer service

I honestly had the worst experience. Purchased a table on April 20th, or so, delivery date said July 9th. I get a call on July 9th and the table is now gonna arrive on August 2nd, the day comes and the same thing happens again this time is gonna arrive the 18th, finally comes and is BROKEN. I ask for a replacement and they say yes and that they will get in contact with me, a week goes by and i decide to call them and they tell me that the table is not gonna arrive until october... at that point i waited since april. I canceled and ask for my money back. Terrible experience, poor communication. On the good note the representative that took care of me at the end took care of me above and beyond.

Buying from Ashley has been a headache. People who buy online are treated even worst than people who buy in the store. If you buy online, and you have a problem, you have to deal with operators in the Fillipines, and they only take messages and write a report. They say you will be contacted in 3-5 days but that day never arrives. Ashley charged my credit card on August 28, I returned the item before arriving because they were sending 1 chair instead of 4, and I am still waiting for a refund. I will never buy from this store again!

I went into Ashley Furniture yesterday afternoon looking to purchase a bedroom suite and did just that! My experience was fantastic! Amir met my daughter and I while we were walking through and he was a breath of fresh air! He stood out from the typical salesman. Most are pushy and down your throat, but not Amir. Amir got down on my level and actually listened to what I wanted and was looking for and showed me what he thought would be best for me mattress wise according to my health and current issues I was having with my current mattress. Best experience and I HIGHLY recommend looking up Amir at the Katy, Texas location.

Very good

We had an excellent experience today picking out furniture. Rodney was very helpful and I got everything I wanted. Thank you so much for everything you were so patient and kind.

Amir was so nice and helpful 😊

Johnathon did a great job of showing us all the selections and working with us.

Spend 1200 on a baby’s crib it shows up damaged and screws not working. You would think for that much money that wouldn’t happen. It also showed up damaged. I’ve been going back and forth with their warranty people. It’s a nightmare getting new pieces and parts. This company is a joke do not waste your time buying from these clowns. I just wanted something my son would be safe sleeping in and he can’t even do that. Risking his life co sleeping with me because of this company. It also says solid wood in description, it the cheapest quality wood there is. GO ANYWHERE BUT TO ASHLEY IT IS A SCAM

(Translated by Google) It is the worst place you can go to buy your furniture after more than 20 days that I had to pick up my furniture they tell me that 10 more days I think it is a lack of respect that they sell you something that is not available Anyway I will not return go there more never in my life (Original) Es el peor lugar al que puedes ir para comprar tus muebles después de más de 20 días que tenía que recoger mis muebles me dicen que 10 días más creo que es una falta de respeto que te vendan algo que no esté disponible En fin no vuelvo a ir ahí más nunka en mi vida

Just took too long - furniture shopping in general feels like car shopping-

I bought my furniture from them , the whole order was wrong . Everything was missing , they brought everything late ,and they bring everything separately peace by peace . I was told everything will be arrived in a specific date , everything toke over two months to ship . The men that put my furniture made a huge mess in my house . I don’t recommend them to anyone , they don’t return or refund their rules are horrible . If I could put 0 stars I would my experience was horrible the manager was very rude telling me “I’m not dealing with you get out , get out of my face “ very childish behavior, I had every right to be mad .

I recently had a fantastic experience at Ashley Furniture, and I couldn’t be happier with my purchases! I was on the hunt for the perfect couch for my new apartment, along with some essential bedroom furniture. Thankfully, I had the pleasure of working with Felicia, who was incredibly helpful throughout the entire process. Felicia was knowledgeable and attentive, guiding me through the available options and ensuring that I found exactly what I needed. She answered all my questions with patience and provided valuable insights regarding finances, making the purchasing process smooth and stress-free. I walked away with a beautiful couch that fits perfectly in my space, as well as essential pieces for my bedroom. If you’re looking for exceptional customer service, I highly recommend visiting Ashley Furniture and asking for Felicia. She truly made my shopping experience enjoyable!

Salesman Phil Johnson was great and completed the sale very quickly. As I was in a hurry, to get to the warehouse, before it closed.

STAY AWAY!!! This is a licensed store and not a corporate store!!! Sales people will say and promise anything just to make a sale. We bought eight different items from this store. After selecting the furniture we wanted, we asked when the furniture would be delivered and they guaranteed a single delivery within a week. It was too good to be true and we should have known better. As soon as the money left our bank account we got a text message with a completely different delivery date. We tried calling and they said they were behind on deliveries and that there was nothing they could do about it. We said ok things happen whatever. A week later I get another text message saying that the one delivery we had scheduled was now two deliveries. I called and they said that the item they had sworn was in stock was now on back order. We said that's not what we were told, we asked all these questions before making the purchase and were assured otherwise. Whatever, we get half our furniture delivered nearly two and a half weeks after the purchase and are told that the rest won't be here until another two weeks. When I called to see what was going on they said that they had the entertainment center we ordered in stock but the couch that we wanted was on backorder. I spoke to the manager about this and he said he was not going to schedule a delivery just for the entertainment center and that I was going to have to wait for the couch to be in stock. ONCE AGAIN, I said fine things happen, however, I just started a new job and cant be taking days off my first week. AGAIN, he promised that it would be delivered on a Saturday. The week the couch was supposed to be delivered I get another text message saying that the couch can't be delivered on Saturday and that I need to reschedule, so I reschedule for the following week. The following week the couch still cant be delivered on a Saturday, so I have to reschedule AGAIN. Until I finally get a Saturday delivery date nearly three weeks later. The same day the couch and entertainment center was supposed to be delivered, I get a call saying the entertainment center we had ordered was now on back order and won't be delivered until September. Mind you it's been almost two months since we paid in full for this furniture and it's "guaranteed" delivery. As if this was not enough, once the couch gets here, the chase it came with is ON THE WRONG SIDE! TLDR: Save your self the trouble and go with anyone else!!! These people don't care about their business or their customers.

Rodney was awesome. He heard me when I explained what I was looking for and the space I was working with. The selection I made with him will be a perfect fit. Thanks again.

Appreciate the outstanding service provided by Alex, who greeted us at the door, told us about the awesome specials and helped us with our furniture purchase. An amazing experience! Thank you again, Alex!

I will NEVER do business with this company again, and would highly discourage you from purchasing from them as well! This includes the third party they use, Acima, as they were very misleading from the beginning; leading me to believe I was paying one price and added several hidden fees, harassed me when I wanted to unenroll in autopay, and upon making the initial payment I found out that there was another surcharge. This is unacceptable and highly immoral to take advantage of customers this way! Their agent Jillese is incredibly unprofessional and rude, and I received the same lack of consideration and understanding upon reaching out to Ashley and dealing with the sales representative Phil. DO NOT PURCHASE FROM THIS COMPANY!!!

This location is trash. BUYERS BEWARE do not purchase from Phil!!!!

Misleading service!

I will NEVER PURCHASE FROM THIS LOCATION! ACIMA IS VERY PREDATORY COMPANY. I will never spend my money here again.

Charlie was very knowledgeable, personable and committed to helping us find exactly what we wanted. He offered specific 2nd options that would be similar to our style in case the first didnt work out(first choice was backordered). He was very detailed and transparent about the delivery processes, communication and costs and made sure to triple check our order for optimal service. Above and beyond service from him and his team without feeling the pressure to buy.

My husband and I visited the store in the Katy looking for a new sofa today and were very shocked at the sales people all sitting at a table in the showroom, laughing and carrying on like it was a party. Only one guy got up and greeted us, we told him what we were looking for and he pointed to the area where the sofas were, couldn’t even be bothered to show us himself. After about ten minutes of looking the same guy came back over to us to see if we had found anything. We asked him if they could remove our old sofa upon delivery of a new one and was told, “We don’t do that”. The salesman offered no other options so we walked out of the store. These salesman at this location could care less about a sale and treat customers like dirt. STAY AWAY!!!! Spend your money elsewhere!!!!!!!! Will never recommend or go back.

We are extremely happy with Ashley store, in particular with Marcos Escobar. He is the best salesman we have ever seen at any furniture store. He was extremely patient and isn't pushy at all unlike other salesmen. He gave us ample time, answered all our questions and made us comfortable while helping us decide on the bedroom furniture and mattress. Because of such an excellent customer service by Marcos, I would only go to Ashley store in future for my furniture needs.

Extremely rude and unbothered staff

I came to Ashley’s to shop for dining chairs. Phil was awesome, he made me comfortable with my shopping experience. He was professional and very knowledgeable with selection of dining chairs Ashley’s had to offer. He offered great details on product protection plans and delivery. He helped me find dining chairs for my table.

Our sales rep Phil did a great job showing us everything we needed. He gave us space and time to look and decide. He was honest and detailed in his product descriptions.

I drove a hour to the nearest showroom, which is in the Katy area. It was a bit frustrating that furniture isn’t housed at the showroom. You have to drive an additional hour down the Gulf Freeway to the warehouse for pickup; however, I was willing to do so. I purchased end tables on 7/2 and was told I could pick them up on 7/9. I am glad I called in advance because customer service informed me the order wouldn’t be ready until 7/19. On 7/19, an automated message said the order was ready, and I drove 1.5 hours to the warehouse. I was told there that the order was not ready, and there were none in stock. The warehouse employee suggested I call the original salesperson and request free delivery. I did so, she agreed and said that’s easy on her end. Today, 7/25, I’m receiving texts that my order is ready for pick up, that the salesperson didn’t change the original order, although I have copies, and now the order will be delivered 8/8/24, which is 37 days after purchase.

Veronica and Rodney were amazing! Very professional, patient and knowledgeable. I thoroughly enjoyed the conversation with Rodney. He was very personable and detailed about the mattress inventory. I purchased a side chair w/ ottoman. Will be back soon for my mattress purchase.

Went in on a whim to browse their selection of sectional sofas and was immediately greeted by Rodney upon walking through the door. He was not pushy or insistent, but rather friendly and informative. After we told Rodney what we were looking for, he showed us several options, helped us narrow down our choices, and ultimately walked back and forth with us multiple times between our two choices. Rodney had such a patient personality and his knowledge of the inventory was extremely helpful when we were looking around. I can honestly say I haven't had that much fun shopping for furniture and Rodney was the reason. We got a great deal, timely delivery, and had fun in the process. Do yourself a favor and ask for Rodney... You won't regret it.

Brian was patient and extremely helpful in my purchase experience. He showed me several options and waited so long for me to try to make up my mind. I really appreciated his time and consideration the store was clean. He was very professional and the furniture seems to be great. I’m going to have it delivered soon and looking forward to it.

I was very happy with the service and the couch.

Went in looking to furnish my new home, and was planning to visit a few furniture stores to compare. I did not have to, I got everything I personally needed in one trip. Marcos Escobar greeted us at the door, and we were highly impressed with his knowledge. We took the reigns of what we wanted while he just helped with any questions we had. He wasn't super imposing like other sales reps we have had before trying to make a sale. He was respectful, knowledgeable, and very helpful. It was nice to meet an employee who was proud of the company he works for quality as well as flexibility. I would recommend both this store and Marcos. Additionally, the combination of sales helped a lot for furnishing my house, at a reasonable price.

Very bad experience. Do not go to this store. Sales team is very rude. We met a person named Amir, he was not at al nice with us. He laughed on us and made fun of us. Company should fire him or else will loose more customers like me. I WONT BUY MY FURNITURE FROM THIS STORE EVER.

The Ashley Store had a wide selection of dining room tables and chairs for my selection. Victoria, the sales person who sold a dining room set to me, was very professional, knowledgeable, and cordial throughout my time with her. She went above and beyond to make sure I was satisfied with my selection. Whenever I have occasion to return to the store again, I will look forward to seeing her.

Carve Phillips was very professional and gave us a perfect experience with our purchase. He was very patient with us and answered all of our questions. Definitely recommend carve Phillips to any one that may want to purchase an item from Ashley furniture. Thank you.

Charlie took great care of us, was professional and friendly and gave us a great deal on a lovely dining set. Delivery was quick, and they set it all up! Thank you!!

I order a dresser from this place and when we open the box we noticed it was broken they won’t exchange it or give me my money back

Had originally gave them 5 stars. I was trying to update my review and accidentally deleted it. I ordered 4 chairs and got 2. Jude was the actual sakes person who took the order. When I went in to correct it, they tried to insinuate I ordered only 2 for the price of the 4. They were a set of two for $140 and they charged me $ 240 for 2 then tried to get me to buy two for $80 each and when I said no to that, tried to sell me two for $50. I had to call customer service for assistance. This is the second time I have gone into this store and gotten bottom of the barrel customer service. Won’t give them a chance to do it again.

I had a great experience shopping at Ashley today. I really enjoyed my time here. Phillip was great help. He really took his time with me, and he showed he cared to help me find what ‘I’ wanted, needed. I highly recommend you ask him when you are shopping at Ashley.

The experience was superb. Charlie was patient and took the time to listen and address our concerns. I would gladly recommend him to anyone who shops at the Katy location

The sales lady Victoria she is a excellent sales lady

Excellent Customer Service

Their help was much appreciated! Right as I walked through the door I was greeted and i was in and out! Will most definitely come again

Nice staff and good selection

BUYERS BEWARE!!! BUYERS BEWARE!!! BUYERS BEWARE!!! Pretty close to the worse furniture experience I have encountered. Purchased a $2000 dollar Bedroom Dresser and Drawer set on May 27th, delivered on June 5th. Didn't think that we had to check the drawers of the units before the delivery personnel left, but definitely should have. Out of the 11 drawers available on the set, only 2 operate correctly. The rest either do not close properly or once closed you have to use force to open them. Reported this to their customer support and they said they would reach back out with more info. After not hearing from them for almost 3 days, called back, and the associate mentioned that the claim was not complete so I spent another 30 minutes on the phone with her to complete the claim. Their solution to having dead on arrival furniture was to have the drawer sliders sent out, then once we received the shipment then they would schedule a technician to come out to repair. To me this sounded so backwards, but agreed, we had no other choice they refused to swap the units out. So two weeks later we finally received the sliders, and we had to call back to schedule a technician to come out. Low and behold they said the next available would be another 10 days out, SMH. So we purchased on May 27th, delivered on June 5th and still do not have a usable product and technician will not be out until the 28th of June. So almost a month later and still waiting to be taken care of. Definately the last time I will purchase anything from there . BUYERS BEWARE!!!

Great place indeed!

Great store, great choice of furniture. Thanks to Phil that stayed even after closing and worked with us for all issues. His advice and experience convinced us to furnish all our home there. Ask for him if you go to this location.

I recently received my new sofa, the Carianna, on Friday the 14th, and while it is undeniably beautiful to look at, I’m disappointed by several issues. First, the leather material is problematic. My skin sticks to it every time I make contact, making it very uncomfortable to sit on. To mitigate this, I’ve had to cover the leather with blankets, which diminishes the aesthetic appeal. Interestingly, I didn’t experience this issue when I sat on the same model in the store multiple times. This discrepancy is quite puzzling and frustrating. My cat is also upset, as am I, because he cannot fit on the couch with me to snuggle. I didn’t have this issue with my previous couch. Overall, while the sofa is visually appealing, these practical issues overshadow its beauty. Sad part is, after spending all that money, I am stuck with my purchase. Should have went to Gallery where you can return the furniture if it don’t work once in your home. Also, I just realized that Ashley comments on every positive review, but I haven’t found a response to a single negative review.

Amir was amazing very friendly and patient answered all my questions had a very quick transaction

I will give a 2nd star because while I ultimately stopped hearing from my sales person very abruptly, they were overall polite. Beyond that: I went in looking for a sectional on a Monday. Found one and was told it could be delivered by the end of the week. Thursday or Friday. My information was taken. I have an account already with Synchrony. However, there was a delay due to some miscommunication between Ashley and their own financing bank. This lead to a two day delay, which pushed my 3/4 day delivery to closer to 10 days, which was unacceptable. I feel misled by the original time window I was given, and had to personally cancel my order after my sales person stopped responding to my texts (a means of communication they began). I've purchased from Ashley once before and had no issue. After this experience, I am unsure I will try purchasing from them again.

Great prices, nice people, and fast service

Felecia was very polite and attentive to our needs and desire.

Lots of stuff thanks MO for the great fantastic help your a winner

Carve was amazing. Go to him when shopping here . Purchased a queen mattress and I’m in love

Had a Great experience with sales person Amir Shekarisaz he listened to my needs and I got exactly what I wanted for a great deal. I recommend when shopping there ask for him and you will not be disappointed….. 💯 I had previously gone to another store (different company) and service was horrible.

Alex was amazing! Very helpful! Will be shopping at this Ashley location in the future!!

Salesman very polite and knowledgeable on products. No pressure sales will go back again thanks Mo hope to see you soon

First I answered 5 stars because the attention at the moment of searching for the furniture was amazing, sadly they took 2 complete weeks to find out where the furniture was and now they are telling me I need to wait 9 weeks to receive the cabinet I bought. Terrible service, it feels like a scam

I recently purchased a couch from Ashley Furniture, and although it hasn’t arrived yet, I wanted to commend the excellent service I received. A special thank you to Mohsen, our salesman, who was incredibly helpful and patient throughout the entire process. His expertise and genuine willingness to assist made the shopping experience seamless and enjoyable. Mohsen’s recommendations were spot-on, and he took the time to answer all of our questions without making us feel rushed. I am eagerly anticipating the arrival of my new couch and am confident it will be just as high-quality as the service I received. Thank you, Mohsen, and the Ashley Furniture team!

Yes love the man cave furniture.

Carve was a great help. At first we were looking for a dresser to match a bed frame we have but after he looked up a few we realized we were at the wrong store. However, we saw a table that we liked and picked out some chair and made a purchase. Carve did a great job and was very professional. Thank you!

I had a salesman who was really really good I didn’t have no problem with and his name is Amir but my experience with another salesman was very rude to my girlfriend. Things got really bad and the salesman and I almost got into a very heated altercation that almost lead to the situation to get physical. Instead of the manager that was on duty stopping the salesman from arising to the point to where it had gotten, she let the situation go on. I spent over 10k in the store today and I’m surely thinking of returning everything because of the bad service I received. Yeah I highly wouldn’t recommend here.

Alex Castillo was wonderful. He listened to our needs and found the best item possible for us. I highly recommend him if you are looking for a person who cares.

Store manager Dawyne DeCloutte is a racist person(towards Asians).He was very disrespectful towards us, he is super rude, arrogant person..he sat with us for hardly 5 minutes and during those 5 minutes he mentioned 3 times to us “ dont waste my time” which was very disrespectful towards any customer and he told us to “GET OUT OF STORE” when i asked him what about our 5 hours which we wasted in your store due to your salesman Charlie’s miscommunication and you guys lost full on spot Cash deal of $9500. We could have paid your said amount if you had shown basic humanity talking ettiquates, forget about customer ettiquates. You didnt bother to even discuss itemised pricing with us, you came and immediately asked us to give our number and we took 2-3 minutes to think about our number which annoyed him and he got super angry and disrespectful towards us. When we gave our number he immediately got up and ran away from us by saying “stop wasting my time”. Why did you even ask for a number if you were not in a mood to discuss the deal..you think we should just take out $9500 cash from the pocket and hand over to you without even knowing what exactly is happening.

Do not buy from here. If you are unsatisfied, oh well. Bar stools were delivered and they were too short and I told the delivery driver I didn’t want them and he made me keep them and said I must call corporate because he can’t return them. We went back and forth and he wouldn’t take them back. I then spoke with the manager and he says he can only take one of them because he doesn’t have a warehouse and can’t return them and he has already helped me before. I’m being forced to keep chairs that i spent a great deal of money on and tried to refuse them so they weren’t in my possession. The manager even mentioned to me once I complained, that policy says once in your possession all sales are final but the drivers wouldn’t take them back and forced them in my possession. This is so wrong. I’m still waiting on a rug I ordered 3 weeks ago that hasn’t delivered that I no longer want because I won’t spend another dime with this company. Will be cancelling that order.

I was very happy with my sales person, Victoria. She was helpful, professional, and attentive to my needs through purchase

My husband went in to order a chair we saw online. He was in and out with the best service experience. Thanks Ashley in Katy.

Great experience with store

Rodney was the sales person who helped me buy our furniture. He was professional, friendly and helpful. I loved the things available in the Ashley Store. Definitely highly recommended.

Most Excellent salesman award goes to....ALEX CASTILLO, very helpful and courteous and of course patient, allowed us to take our time browsing and addressed all of our questions and concerns promptly, would definitely work with Mr. Castillo again in the future.

We were greeted by Dan, I advised him what I was looking for as well as my budget. He directed me accordingly and gave us the space we needed to explore w/out feeling pressured. He listened and we were in and out in less than an hour with delivery scheduled within a week.

A great experience with a great Representative named Victoria Reyes

Lovely service and great products

Credit card processed twice and Ashley furniture wants me to wait 7 to 10 days for a refund and no furniture

Phillip was very informative, Patient and helpful in making my recent furniture purchase. Ask for Phillip!

Felicia was knowledgeable and courteous of the dining set I purchased.

Felica Hollis was amazing she exceeded our expectations. Great customer service. Communication was an 10 out of 10.

Ok selection..need to bargain, they can give you additional discounts

Very friendly, amazing furniture.

OK so to start off with I am going to say I have purchased from 4 Ashley stores in various states as I have moved across the country and I can say without a doubt not all Ashley stores are created equal, my last purchase was with a store in a different town and they missed delivery date by 3 months, terrible communication, just felt bad about the purchase. Now to the Katy store: This is by far the best Ashley store I have EVER shopped with, Felicia worked really hard to get our business and helped get us a price we were happy with, extremely knowledgeable and helpful. The delivery had ZERO issues, which is impressive because it was less than a week between purchase and delivery. 11/10 will shop here again

Always find what I need at Ashley. Good stuff for a good price. Definitely check them out if you’re on a budget, but they also have some high end stuff. Always worth a look. Simone and the manager I met were very cool people, Easy location to get to, with plenty of parking too. Great all around.

Sales person Amir was very helpful in choosing our ideal furniture.

Customer service is always exceptional at this location. I've gotten multiple furniture sets from Ashley and they hold up well, especially with small children. My style has evolved throughout the years so wish you guys expanded your selection, with more classic transitional pieces.

Felicia was wonderful, professional, and most of all attentive! She got my style right away and went to work! She was pretty patient as I kept changing my mind! 😁 I will definitely shop with her again. So much fun working with her!

Felicia Hollis was amazing she exceeded our expectations. Great customer service. Communication was an A+. She heard our concerns and requirements. Made sure to keep us satisfied. Will definitely be back. Thank you 🙏

Friendly, knowledgeable sales person, opportunity to try out and consider as many products as we wanted, with no sense of rushing, ongoing discussion of pros, cons of products.

They made sure to be very careful.

Perfect experience

I like this story

Bunch of thieves they are, if you don’t like being ripped off don’t EVER, REPEAT EVER EVER EVER NO MATTER WHAT go there, we purchase some furniture and a carpet from them, the furniture was delivered within a week and the carpet, well we’re still waiting for it a month later, when we went to the physical store to speak to the manager in the lobby was a salesperson that ask us to wait for it because he was busy, the manager ended up being right next to us that whole time doing absolutely nothing and after 10 minutes he spoke to us like we weren’t there during that time, we ask about the carpet that we paid with OUR MONEYYYY, the manager get very defensive right away ( he knew who we were that second) because we’ve already spoke through the phone several times regarding the same issue and still no solution, he told us that they cannot refund the money because they could not find our carpet and then show us a picture of the carpet laying down in some apartment(we live in a house) and stated that I was delivered, explain how can you deliver the furniture to the right address and not the carpet, the most incompetent people in the whole state of Texas, end of story, enjoy the money guys, you needed more than I do, I’m sorry if I don’t wish you luck but honestly you don’t deserve it, worst customer service ever PD: I don’t put 0 stars because google won’t let me

Had an absolute fantastic experience I even tested the salesman because I knew what I wanted but I wanted to see other options. However, those salesman are extremely knowledgeable fantastic at their job very professional I Enjoyed my experience, and I will be coming back for more furniture. I got a sleeper sofa with a chase lounge.

Alex, help us with all our orders, he was awesome, very friendly and cordial, very please with him.

Thank you Dan for your excellent customer service

Felicia was very friendly and listened to what we were looking for.We were not rush to make a purchase,actually sat for minutes and discussed what we wanted to do.Made a purchase and got a great deal.Thank you Felicia .Also have to thank Dewayne for working them numbers 😊

Our salesperson Brian bent over backwards to help us including loading my SUV. Much appreciation.

Nice atmosphere!! The associate was very helpful

Ashley was very easy to work with. The sales rep was friendly, knowledgeable and courteous.

The expensive sofa I bought from Ashley came with several defects in workmanship. There was a seam in the middle of the ottoman cushion as if they initially cut the fabric too short and made it work. The seam was right where you sit and busted. The sectional couch does not align with the other sections to sit flush against each other. The sections were not built square so they don’t match up and leave a huge gap in our sectional. What you see on the showroom floor when you purchase is not what you get.

Great service! Moses went above and beyond. He was very friendly and willing to help however he could. I'm very happy with my purchase.

Purchased 2 bar stools, come to find out they dont fit with what i need them for (they're too tall) and when i call to see if i can get a refund im thrown through hoops by my showroom host cause i was never informed prior to purchasing or even when i called later for a refund that they dont offer refunds. I have to call the warehouse outlet that i drove to pickup my items from to even get the number to customer care, just for them to inform me of this. Horrible experience. Horrible service. DEFINITELY NOT WORTH THE PRICE.

*Alert: long post, please read because it is worth it* Be aware and stay away !! Where to begin ?! Placed an order in store and the Journey begins with incorrect communication, I was told in the store that price include delivery and installation, on the day of delivery I got to know orders are delivered by third party delivery and they do not have to do anything with the installation !! Upon unwrapping the couch, I got to know the product is damaged, Call 1 : I called to report an issue with delivery within 72 hours of delivery as mentioned in the invoice, customer care person told me that an order for material has been placed to repair the damage, and advised to reach out again once I receive the material. 3 weeks go by and I do not hear back so Call 2 : Customer care person was not able to find the previous work order initially after few mins provided tracking number and told me it was delivered 2 weeks ago without any communication ! Call 3 : Called customer care again to schedule a technician's visit to repair, the person on the phone told me he is processing the work order for technician visit and will get confirmation soon and hung up. Call 4 : a week go by and I do not hear anything back regarding technician visit so I called again, and a person on the phone told me that they are not seeing any work order for technician !!! and asked me to send all the pictures and product details again in the email, did that and he was able to create the work order and told me I will receive a text message/call within 72 hours to schedule date and time for technician's visit. Call 5 : 4 days go by and I do not hear anything back, so I called again, the person on the phone mentioned that oh I see your visit is scheduled for next Saturday on XX/XX and advised I will receive a message before 24 hours to confirm. at this point since it has been this long I cancelled my weekend plan as it has been dragging and I just want to get it repaired and enjoy the product that I have paid in full. Call 6 : Saturday morning I woke up to the message that technician visit has been cancelled and someone will reach out within 24 hours to rescheduled that has not happened yet ! so at this point I have spent more than 10 hours and 6 phone calls to customer service and still have the damaged product after 2 months !!

Vanessa welcomed me and helped me and made sure I was able to feel comfortable with my Purchase.

Be careful buying anything from there. I just bought a mattress and it’s not the same information they have in the website and unfortunately the didn’t have the example there. Wrong adverting

My recent experience with Ashley Furniture at the Restaurant Row location in Houston/Katy has left me deeply disappointed and dissatisfied. As my family and I embarked on the journey of furnishing our new home, we had high hopes for finding quality furniture and a positive customer experience. However, our visit to Ashley Furniture shattered those expectations entirely. Upon entering the store, we were immediately drawn to a beautiful sofa that seemed perfect for our living room space. Excitedly, we explored the various payment options presented to us: monthly financing or a cash payment with a generous discount. Opting for the latter, we made our purchase, including a 5-year warranty for damages and white glove delivery. Sadly, the troubles began as soon as the delivery team arrived at our home. Far from the promised "white glove" service, the delivery was marked by disrespect and carelessness. The team traipsed through our home with dirty shoes, blasted loud music, and showed a complete disregard for our property, causing damage to our door frames in their rush to complete the delivery in one trip. To make matters worse, upon unpacking the furniture, we discovered that our sofa was riddled with flaws. The wood frame was broken, resulting in visible holes and scratches on the fabric. The cushion covers and pillows were stained and dusty, indicating poor storage conditions prior to delivery. This was not the quality we expected from a reputable furniture retailer like Ashley Furniture. Seeking a resolution, we contacted our sales representative, Alex Castillo, to be met with a shocking response: "ALL SALES ARE FINAL." It was disheartening to learn that this crucial information was buried in the fine print of our receipt, conveniently disclosed only after the purchase was made. The lack of transparency in Ashley Furniture's business practices is concerning and undermines the trust of customers in our community. Despite our efforts to find a solution, the customer support team remained adamant about their no-return policy, leaving us stuck with a broken sofa that didn't even fit our living room space. Even when presented with the opportunity to exchange for a larger sofa at a higher price, we encountered resistance and a blatant disregard for customer satisfaction. The final blow came during a conversation with a store manager, who callously remarked, "This is a million-dollar company, if you don't buy again, someone else will." Such dismissive attitudes towards customer concerns are unacceptable and reflect a lack of respect for the community Ashley Furniture serves. In the aftermath of this ordeal, I cannot recommend Ashley Furniture to anyone with good conscience. While their furniture may appear beautiful, the lack of transparency, poor customer service, and refusal to address legitimate concerns have deeply disillusioned me. I sincerely hope that Ashley Furniture will reconsider its policies and prioritize honesty, respect, and customer satisfaction. Our community deserves better.

Charlie was great to deal with. Looking forward to getting our new couch

I am a return customer to Ashley and this store doesn’t disappoint. I’m so thankful we went in today and met Vanessa. She helped us so much finding everything we needed and at a great price. She has the ability to guide you in a direction you want to go without pushing you into things you don’t want. Super appreciative for her service today and excited for our new furniture!

Salesperson Travis was outstanding and explaining. Everything show me differences in product. Help me make my purchase smooth.

I have visited the Katy location several times to just look around. The employees are very pleasant., polite and professional.My salesman is Marcos Escobar, each time he has always greeted me with a smile and a willingness to help. Thank you so much for not being impatient with me. You are truly an asset to Ashley furniture.

The were respectful and within the margins of time

Ashley was awesome she had great ideas for us which helped us select our furniture

My experience was Awesome. Told my salesman exactly what I wanted. He pointed me directly to it. Helped me decide on configuration. Closed the deal. I was in and out on less than 20 minutes. Great customer service.

I felt comfortable from the moment I walked in the store. I know I am hard to please sometimes because of so many options and price points but Carve was patient and made my family and I feel like we were the only thing that mattered. He applied no pressure, just professionalism and patience. He showed us the ultimate buying experience. I also like the fact that he didn’t bash other furniture stores, he just told us what he could do that they may not be able to but still allow us to consider other options. We chose Ashley hands down!!!

Friendly and helpful salesman. Available for any questions and helpful suggestions without being pushy

Do not buy from this place. They will tell you what you want to hear to make the sale and lie about your delivery date. We paid cash for a whole living room set just to be rescheduled for delivery twice and then ended up only getting a love seat delivered that was damaged. We were charged full price for some tables that were on the floor as clearance as is items. Quality is very poor and is already peeling. Ashley furniture is a joke and a scam I will never recommend or bring my business to this sorry excuse of a furniture store again. We canceled our order and still ended up paying way above list price for the trash tables we were forced to keep because of their manipulation. Typical sales tactics and dishonesty. We removed our living room set the night before scheduled delivery and threw it away just to be left without furniture because of a failed delivery and damaged love seat. We were told our items wouldn’t be back in stock for over a week. Canceled our order and went to rooms to go and had our furniture in 2 days. Don’t not waste your time and money!!!!

Everyone was so helpful and so much sofas to choose from we are so glad to have shopped at Ashley furniture store

(Translated by Google) It is the worst place to go shopping. I went 3 weeks ago and paid for 2 pieces of furniture and they were supposed to deliver it to me on the 20th of this month and they called me to tell me that they don't have it available that on the 24th today is the 27th they call me again to tell me that there is a delay of one week and I do not recommend this place at all. It's so easy to tell people that we don't have that piece of furniture, don't let them bring it with lies.😡 (Original) Es el peor lugar para ir a comprar. Yo fui hace 3 semanas y pagué por 2 muebles y se supone que el 20 de este mes me lo entregarían y me llaman para decirme que no lo tienen disponible que el 24 hoy es 27 me vuelven a llamar para decirme que hay un retraso de una semana y no recomiendo para nada este lugar. Tan fácil es decirle a la gente no tenemos ese mueble no que lo traigan con mentiras.😡

Purchase Date:12/31/23 I have ordered the bedroom furniture for my guest room. I have seen this online, but the furniture looked unclear, so we visited the Ashley Store at 19660 Restaurant Row, Houston, TX. They didn't have it on display, but a standing bookcase headboard they showed and a similar bed with a slat. I picked up the mattress and confirmed with salesperson Mr. S that I would have a SLAT. He confirmed it would come with the SLAT. They run my Credit report. I did the financing. They Scheduled the Delivery for 13 Jan 2024, which was Saturday; I threw my old furniture to clear the space as advised in the delivery message. On Saturday, the 13th, they came with all the items except the rails, with three black supports, not the SLAT. I talked to Support and told them the item was missing. They told me that SLAT needed to order separately and advised me to speak to the salesperson. On the other hand, the person who came for installation told me these beds don't come with SLAT. I went to the store, and they had already added the SLAT to the Order without cost with the Help of the Store Manager, Mr. M. I told him we were too much of a problem as now my mom only needed to sleep on the mattress, and even at that time, Cold Breeze was about to come. I told the salesperson about the person coming for installation, and he said my Manager added the SLAT; those people don't have more insight into the inventory. They scheduled it for 23 on Tuesday, even though I told him we needed it ASAP. When they sent the furniture on 23 Jan, they sent the SLAT, but Rails is not compatible with fixing the SLAT on it. I am frustrated and pissed by this behavior; I Asked sale-Person to share Manager's Number, but Manager never picks the phone. Instead, he called my wife and told her we were canceling as your husband needed some compensation. After some time, the Manager cleared up that this bed didn't come with the SLAT ( he should not have made a false statement without confirming). He was also rude to my wife. Mr. S blamed the Manager on the Call, and then I went to the store again. The Manager blamed Mr. S. The Attitude of the Store manager was worse; he should have been sorry and guilty for wasting more than 20 days on a mistake made at their store. Instead, he was insulting me. If you want to select a new one, then talk. I am not getting this for free; I am paying for this, and he cannot cancel my Order like this. I have spent many hours selecting this and waiting for it to come and changing my room's color to match the furniture. I bought this in New Year when many deals were going on. I could select from many other stores if they didn't lie. Now, canceling will be a financial loss for me. I need people to know this because it could happen to you, not because of his mistake they made but because of his Attitude towards the customer. I went to Ashely. Store, this behavior shows how Ashely cares for their customer. I called the main office. Initially, they told me we would talk to the store about it. Now they are saying we cannot do it as the Order has been canceled. They don't even have the email where you can send the written complaint. The only reason you go to the store is if something goes wrong, they are there to help, but if this is the case it is better to buy online. I have intentionally hidden the person's name; I only want to create a caution for the customer where they are going.

Marcos helped us from the moment we walked through the door. He was attentive without being pushy. He was helpful and immensely patient. He took what I told him I wanted or didn't want and showed us all the options available with my specifications. Awesome experience. Would definitely go back and purchase from him again.

Excellent service. Veronica Reyes was very professional. Just perfect.

Though my service in store was satisfactory, I was disappointed to learn the "discount" I was given was merely the same pricing listed online! I was on an Ashley Furniture site, not a 3rd party. How is that acceptable? I told the sales associate I was paying cash and he upped my "discount" from 20% to 25%, conveniently still exactly what the online price was.

Excellent customer service and easy transaction. I was able to find the dining set I saw online in the store and received online pricing.

Our sales person was so patient and helpful.. We can definitely recommend Phil at Ashley Katy if you need good high quality furniture!

Great 👍

The agent was very professional and helpful

Excellent service

Excellent service! Thanks to Alex Castillo and the Ashleyfurniture team!

Awesome customer service and very attentive and informative. Definitely will continue to shop here for my furniture needs.

Amir was great! He was really helpful and has the made the buying process super smooth, along with the help from the Acima representative. Definitely would return and recommend to others!

Great team very helpful 💪🏼🥳

It was going very well until the general manager started getting very upset because I needed to because I wanted to do my application on my phone and when he thought it did not go through, he started disciplining his employees in the front of us and acting very rudely, so that was my experience With Ashley furniture which I was able to purchase what I wanted but just the fact that he thought that it wasn’t gonna go through. He became very agitated and I did not like that at all. It is a right place in wrong place to do Anything and I thought it was just very unprofessional the way he handled the whole thing

Shopping at store was great, salesperson was very helpful and delivery was smooth and they arrived well ahead of scheduled time. 😃

Charlie was a very good and understanding sales staff

Ashley worst store poor customer service and never delivered my furniture and still had to pay the full cost even after I explained to them that the furniture was delivered. Horrible will never buy from them again

Recently bought a beautiful sectional as always. Customer service was very helpful. Our sales representative Charlie went above and beyond to get us the best deal and a quick delivery date.

On November 11th, 2023, I placed an order with Ashley and am still waiting to receive it. Earlier today, I spoke with a representative from Ashley to inquire about the status of my order, but I was met with rudeness from the store manager. The way he talked to me was highly disappointing, and it was the worst customer service experience I've ever had. After waiting for three weeks, he told me to cancel the order. Additionally, they charged me a 10% delivery fee on my order, even though many people receive free delivery from Ashley. He told me that the policy is that orders above $2500 get free delivery, but I paid $2280 for my order, while my friend paid $1200 and received free delivery from Ashley. I tried to register a complaint against the agent, but after explaining the whole story to two people, they disconnected the line. I felt like Ashley was content with maintaining their rude behavior despite being considered one of America's best furniture shops.

Very helpful, answered all my questions. A pleasure to do business with.

Do not consider buying ashley furniture. Within a few months our expensive sectional started to break down; sinking down in corners, creasing cushions and pillows and arms dented in. We bought the 549.99 warranty and were told we could return it if we bought the warranty. They don't take our calls, running us around from 1 dept.to another. We have done it all to get in touch with someone to no avail. Just do yourself a favor and research reviews. You've been warned!

The guys were experienced and helpful.

DON'T BUY HERE! We bought a sofa set and they told us we can also get a kind of "insurance" and if we never claimed or use that, they will give us back $500.00. We never claimed or use that insurance during 5 years, now they told us they will not return that money, but "we can buy something that values $400 (not the $500 they promised) but they will not return us that money.

Horrible experience to get a bed frame delivered. I was under the impression that ordering this bed frame would be delivered to my front door & it was not. FedEx tried delivering to the wrong location the day it was supposed to be delivered then when it actually came to my apartment they left it in the mailroom & marked it for the wrong apartment unit so I was never notified it was delivered. Neither I or the leasing office could find the bed & the bed is entirely too big for a single woman to carry it to the 3rd floor. I made it very clear on my order what my shipping address was. FedEx & Ashley home store customer service was no help at all & they claimed Fedex would come back to check for the package so I waited for almost an hour & they never came back to my apartment complex. First time ordering from here & it will be my last.

I bought my dining table here and y’all Vanessa and Ashley are amazing! They’re so helpful, kind, humorous, patient, etc. Top notch customer service! Definitely recommend going here for your home furnishing needs!

Great experience working with Phil. He was transparent on pricing with no hidden fees, and he gave us space to look around on our own. Even when we told him we were not necessarily purchasing, he was still respectful and made sure we were taken care of. We did end up purchasing with him so I’m glad it worked out for both parties. Also cool that the displayed price I coudes both the bottom line cost and the expected monthly payment. In addition, happy to see how customizable/modular the sectionals were.

The service is very good and the workers are very nice and kind. Especially Ms. Ashley

We just bought a dinner table here and we had a great purchasing experience using Vanessa. She wasn’t pushy as other sales people tend to be and was very friendly. The store had a really nice vibe, as well. I’m amending my review, all above is true, but 3 chairs arrived damaged and it’s been quite annoying going through the process to get them repaired.

The couches were installed and one them wasn’t fully setup despite that service being paid for. There was wiring left behind the couch that wasn’t connected to the couch or wall and so far the recommendation has been that I finish the setup. Sure thing, as soon as I’m refunded for the service I paid for.

The costumer service was awesome at the store but some kind of way the when the delivery people came out to set thing's up the salesman forgot to put box springs on the order so now I'm here with a bedroom set and can't even sleep on it. Wooooooooooow now I have to find box springs because of a mistake not of my own.

I’d give this place a negative five stars if I could. Worst high pressure sales experience ever. Avoid Victoria! Husband went to the bathroom , while we were still shopping, and she attempted to ring up the purchase for the last item, we looked at, on credit on his Ashley’s card, when neither my spouse nor me, had even said we wanted the items, yet, as we were still shopping! She continued to pressure me into a delivery date for the items, when again, we hadn’t agreed on the sale! I stormed out because I was about to use lots of profanity with her, because every-time, I tried to tell her, what we wanted, she didn’t listen, and continued to push for a sale for items that we didn’t agree to. And get this, my husband later, was sent an invoice saying that the items were on layaway. Now, I storm off in a huff, and you think we want the items rang up for us, still? Unbelievable!

Poor quality furniture. Spent more than 3k to get a sectional couch from Ashley Furniture after all the promotions still. The couch begins to slump within the first month of using and the material is too tough and rough not as the one in display I tried in store. I’ve gotten a backache after lying on the sofa. Their product is a scam. Worst experience with Ashley and will not come back!!

I bought a 3000$ sectional and it was soft at the store. I believe i got scammed since they deliver rock hard cheaper quality product. Not sure if it was this specific location or all Ashley furniture operates like this.

Welcoming and engaged on what we were wanting as well as knowledgeable on the product.

The staff are very friendly, professional and knowledgeable. I will definitely be returning soon.

Excellent service and very profesional salesman by Marcos

Dell was an exceptional salesman. We’re in the process of purchasing a home, so we were looking for living room and bedroom furniture. We were so indecisive and had so many questions. He was very patience with us and very knowledgeable about the furniture. Keep up the good work Dell!

Awesome Customer Service! The manager went above and beyond to make my sale happen, giving me options for my purchase and I’m super happy and can’t wait to receive my order! Thank you Katy Ashley

Staff was amazing at helping me find exactly what I needed I definitely recommend them they got me into the perfect sectional this location is not closing and ready for business (:

Met with Dell! He had the best Customer Service Skills!

Stay Away! Save yourself your money and headache. Purchase a sofa and 2 beds in July. My delivery was in September due to me moving. The sofa was on backorder and not available, so I cancel that order. My 2 beds were delivered on Friday and received the wrong bed. Almost 1 week later and nothing has been resolved. Went to the store to speak to manager and is not there. No one cares all they want is your money. Store is closing and Ashley's getting sued. Worst experienced and customer service!

The sales rep Ashley gave phenomenal service and displayed superb knowledge of the products. I will definitely be shopping here again. Thank you

We bought a very nice couch just over a year ago. During our purchase, they gave us an offer to cover the couch under a warranty in case of any damages. I advised the salesman that we are thinking about getting some dogs in the future, and if the warranty would cover any damages done by the dogs. The salesman stated that if the dogs would damage the couch that the warranty would cover it. A year down the line we’ve got three new lovely puppies, and one of them ended up chewing up a corner of our couch. We were very upset, but we’re glad that we got the warranty. We gave their warranty a call and put in a claim and they stated they will not cover any of the damages. if you have any questions about the warranty, you will have to do your own research because clearly the salesman have no idea what they’re talking about and what they actually cover. I would recommend not purchasing their warranty because I have you’ll have to deal with any damages yourself anyway.

Great service! I was in and out within 20 minutes. I will shop here again!

Very good experience.

Dwayne was super helpful! Any questions we had, he answered them so quickly. Even when my husband and i settled on a couch that wasnt exactly what we wanted, he found something even better!!!!! Better than we were hoping for. Dwayne was beyond professional and showed extreme patience and kindness.

Phil helped us and he was amazing. He explained the prices and respected the budget.

If you're looking for a deal on great furniture. See Marco at Ashley Furniture on Restaurant Row near I-10. He's courteous, patient; professional and willing to go above and beyond to make you happy. Thanks Marco!

The seller was very professional and very easy to understand everything he told us.

Knowledgeable, efficient, and helpfully happy

Excellent

Very informative and quick

One star because store under construction but sill looked clean. Salesperson Dan was helpful initially with mattress and bed frame during sale however turned mean bulldog and shouting when my 83 yr. old mother decided to cancel the order within the appropriate timeframe due to the cost. threatening and screaming at her that she had to pay $900 restocking fee, delivery fee and would still be charged the $8500.00. All un-truths. We had to call corporate and complain and synchrony bank to rectify the problem with the salesperson Dan. Not once did he try to ask why she wanted to cancel or listen to what she was trying to tell him nor did he ask then if he could do anything to help or offer a different less costly product. Shame on him and shame on this stores tactics ! This store you cannot reach a live person by the telephone number listed. This store does not fall under the umbrella of Ashley Corporation, it is a third party bought franchise. Forget about trying to reach a manager because they wont even give you their names, stating that is personal information. I have them if you need them lol Do your homework , there is a huge sale for Labor day that offers many discounts and this store is not the only game in town. At the very least go down the street and check Mattress Firm if your in the market for a bed. What a shame in the past I have spent thousands upon thousands at this store and referred it since 2013 but never again. I am 65 years old and have always worked customer service/sales , never in my life have I ever encountered such behavior from a salesperson especially to a senior citizen. You are entitled to fair business practice no matter your age, sex, color, and/or religion.

The sales agent (Carve) was a great big help to me! He went above and beyond to make sure my purchase went smoothly. If you guys go in person, make sure to ask for him. He will make sure to get you right! Thanks Carve !

Outstanding customer service and support!!!

My experience was great! Helpful + In stock + Price +

Rodney greeted me as I walked in the store. He was friendly and knowledgeable. It was an enjoyable experience at Ashley Furniture store. Rodney is a great asset to the store.

We walked into Ashley and was greeted with a pleasant smile by Carve! He was very informative about whatever l asked and helpful. I was looking to color match a piece of furniture and was able to do so because of his professional skill set! Thank you!

Great place but everything has to be ordered.

The attention was excellent. Kayleigh Frank was very nice and professional. She explained everything about the product that I was buying. I was very satisfied. Thank you.👍

Excellent service. Very helpful without being pushy.

If I could give zero stars I would. We bought a sofa couch from them. We were wanting to replace the mattress to one that would be better for guest. The manager of the store insisted that an 8inch would fit. We purchased and it did not fit. When I fought for a return we were denied. Now, we are stuck with a mattress that we don't need due to a manager just trying to make a sale. I would NOT recommend this store to anyone!

Very nice store with lots of furniture to choose from. Marcos Escobar was really nice and helpful through the whole process and it was quick and easy. We can't wait to get our furniture delivered! Thank you Ashley furniture and Marcos

I do not even want to give one star. Our experience has been absolutely terrible. We purchased a very expensive couch on Memorial day and we were promised by our Sales Representative, Toby, delivery in three weeks. "Every other store will be much longer, I will take care of you." We never heard from him again stating our order had been delayed. The only reason we even knew it was is because I had to call the corporate phone number. When I did this, I got disconnected three or four times and every person had different information. I received at least two phone calls saying my items had arrived and I could schedule delivery...however never heard back and I had to once again call corporate and "the order will arrive in the next two weeks" was all I got. I reached out once again to Toby for help and a text reply is all I got...not even a phone call...with different information than before. He did not seem to help at all or care to make our experience better. It very much seemed like once we placed our order he was done with us and we were an inconvenience. We have been without a couch now for 6 weeks. Their customer service is absolutely terrible and I would not believe anything they say. Their sales people seem to care while at the store..just to get a penny out of you and then you never hear from them again. I will tell everyone I know to not come here.

The customer service was FANTASTIC! I had originally purchased my mattress at another furniture store a couple of days ago, so I had came to Ashley to browse their furniture for it. Once Vanessa, our sales rep, found out she was able to help me not only get the bed frame I wanted, but also a dresser AND the exact same mattress for a better deal!!!! I of course cancelled my original mattress purchase as well! Lesson learned! I should’ve gone to Ashley’s from the beginning! Lol

They allowed us to shop without too much pressure. Travis was helpful and allowed us to shop on our own time. Glad they worked with us as our move in date was a few months away. Looking forward to this amazing couch!

Disrespectful and unprofessional people. Not recommend to deal with.

I have a bad experience to dealing with this store disrespectful people and unprofessional staff. One month before I go to that store and choose to purchase some furniture than sales persons behavior very disrespectful and unprofessional after purchasing the furniture delivered to my home almost one month later and the furniture that I received is different that I purchased. So I go to the store and cancelled that order then again the behavior of the staff is disrespectful and totally unprofessionals.

I wish I can even rate "zero". This is the worst store ever. Bought furniture cash with some of the furniture as clearance sale. Paid for delivery and never got one of the product. The sales manager is very rude. Will never go to this store again

Very bad quality. I bought a furniture on each broken in two days

My experience with Charlie was AMAZING I went in asking for a sectional I seen a month ago and price went up and this guy gave me a better deal. I was in and out if there less than an hour. Thank you Charlie and I can’t wait to get me sectional on Friday!

I went there today, this store does not deserve to be in Katy. The worst experience in every way in my 25 years of living in Katy. I am shopping for outdoor furniture, and checked others stores, in the area, being Saturday and July 4th season. The sales guy who tagged, was very unprofessional in the first few words on the product enquiry! I asked for delivery, and i dud nit get a straight answer.. I asked if i were to see another person to know about delivery, and the sales was literally waving hands and shouted at me “ go see other sales guy” i was shocked… his demeanor was almost combative.. asked him to see the Manager, which was my right in that situation… still giving the benefit of doubt to the business, despite one bad apple. When I approached who they said the manager did not inquire the issue and try to make any effort to sell, instead he “ganged up” with previous two guys…. I felt very insucure and intimidated… i left the place immediately, faster than the time to enter. Also, i checked the prices inline before visiting the Ashley Store in Katy. The prices sales guy gave was about $300 more than online… the sales guy was totally discouraging in buying online. Which I understand due to sales commissions. But there he was very untruthful on prices and very aggressive. Sales staff are very unprofessional, intimidating and gets down street behavior quickly… Never shop here.

I only gave a star to write this review, the Manager Carve, Kayleigh both lied. This is the worst experience I have ever had. They have no coustmer service etiquette, the manager was talking like we was on the street. Do not shop here.

Very disappointed with the process of our furniture!! Since the system has been down for about 2 weeks or more, getting our furniture has been a pain in the ***. We got a great deal with our stuff which we are happy with but we just moved into our home and still don't have our furniture and the only person trying to help us is Marcos which I know he can only do so much. This whole process has been horrible and I will not be going back to Ashley's. Our stuff was going to be ready for pick up today, for the second time and we rented a uhal $100 and just our luck they were closed since the morning. Nobody got in contact with us!! We waisted our time and money!!! We don't live close to the warehouse and my husband works everyday and keeps getting out early to pick up the stuff for nothing!! So upset!

Came here in may to buy a dresser and the guy who help us was very nice and professional and was able to help us order the dresser i wanted. Unfortunately its been a month now a still haven’t received the dresser on the date i was supposed to be delivered. I’ve been calling to see whats going on but no one answers the phone or “ system been having issues “ so the system been having issues for a month ?? At this point they need to get it together why get furniture here when they cant even deliver on time or gives false information to customers about delivery date.