Ashley Store | Houston, TX 77064

Toby was awesome. He made my transaction smooth and stress free. Approached very professionally with a great sales pitch. And yes he sold me. Thanks Toby

The sales team worked great to make things work out great for me! Very professional.

Tommy Barkley made our shopping experience such a delight. He gave us various options of furniture available both in house and those in the warehouse, he was keen on our needs and sought to fulfill them. His sense of humor added a nice touch to everything. Definitely going back there

Salespeople Subaas Baig and the management team made the decision to purchase outstanding

My salesman Deonte exemplifies top notch customer service! He greeted me as soon as I walked into the door. He was very attentive to my needs and gave me ample time to explore my options.He made my shopping experience enjoyable! His expertise about bedding helped seal the deal. I will definitely shop at Ashley furniture again in the future!

After going by several different stores looking for the perfect pieces to set up our game room we landed at Ashley! It was an excellent purchase experience with Toby and also Syed. I love the fact that we got top-notch service and the opinion and input from two different sales people. They went over everything with me on performance of the fabric quality of the cushions all of the things that make a difference when you have multiple children and all boys in the household!! We are super excited and cannot wait for our delivery! I highly recommend Toby and Syed! I have attached a photo of what we ordered and we cannot wait for this to come!

Raquel was great. Had patience as I tried to find my account number

There was various selections of furniture. The staff was professional and polite. Go see and shop there. The experience will be pleasant and the prices are affordable for quality furniture.

DJ was great and explained everything from furniture options to payment plans and discounts! Thanks for making it easy for us!!

Sales wasn’t pushy

The salespeople didn't mention I would be waiting 2 months for a love seat, so fine. I wait just to end up with a love seat that smells like second-hand smoke. The smell is so strong my head hurts.

Very easy to work with. Provided all options when asked. No pressure. Very efficient. Went Furniture shopping with my wife, instead of taking all day 😳🤪 took less than an hour! Much appreciated 🤭

My experience with Ashley Furniture was AMAZING until the day of delivery. There was an old delivery driver who was so rude and complained the whole time! He just started throwing my stuff anywhere and when I tried to help he just sighed and complained more. This delivery was the worst delivery I’ve ever experienced! Please Ashley Furniture find a new delivery company!!!!!

Tommy was great!

Everyone was cheerful and helpful from the minute I walked through the door.

Jeff was very knowledgeable and found the perfect sofa to fit us for our likes and personal fit. There was no pressure and the process was very seamless.

I would like to recognize the excellent customer service from Alyssa Mckellen. She is a lovely person and helped me with the round table that I purchased I will look for you again. Thanks a lot!

Alyssa McKellen was very helpful with our daughter to find the right bed and mattress set for her. She was amazing!

Very professional staff, good customer service. Cameron is really professional

Was greeted upon entering the store. Everyone was friendly. My salesman, DJ, was very helpful, knowledgeable, and patient. Wonderful experience!!

Jeff was such an amazing salesman! I appreciate that he gave me recommendations and he was very knowledgeable and helpful. The financing offers are MUCH better than they used to be. I'm really excited to get my new couch!

My experience with the sales person Shelton Fortenberry was absolutely awesome, infact, I'll be coming back for more.

Subaas Baig and the whole team at Ashley Store 249 Made my day I received my order at curbside service After being in an Auto accident Monday brought me so much joy 😊

Toby made my purchase easy and painless. He was very helpful and gave me suggestions. I felt like I was able to save money on my purchase. I hope the bed matches my current pieces that I already have. I’m looking forward to receiving the bed and mattress.

Shelton was amazing. He greeted us right away when we walked in asked us what we were looking for and directed us in the right direction. He didn’t hover, he let us look and try the furniture at our leisure. He was extremely helpful and was even able to price match our leather couch and love-seat for the best deal! Will definitely be returning to deal with Shelton! Thank you for a great experience!

Our salesman, Pablo, was extremely helpful on the phone and at the store the day after. He was knowledgable and friendly and courteous. We would not hesitate to recommend him.

This was my first time at Ashley's (located on Mills Road and Willowbrook). I was in there for over 3 hours because I was amazed by the prices and the quality of the furniture. I merely wanted to buy one item but ended up walking out with multiple (two lamps, a large rug, some home decor and even a living room set). If it wasn't for Mr. Ozwald Browne Jr, I wouldn't have bought anything. I would personally like to thank Ozzy for his excellent service, as he was very patient, he was very friendly, and he was very knowledgeable of the furniture and store policy. Mr. Ozwald has shown all the necessary prerequisites to not only serve his clients, but to go beyond what is required. It's only because of Mr. Ozwald's compassionate vigor that I will indeed be returning to Ashley's in the near future. Someone give him a promotion, please

Raquel was great and I am very happy with the furniture that I purchased 😀

Was a pleasant experience. In and Out quickly . Salespersons were very nice and helpful. Great experience !

Tommy was very gracious and got the best price for me that he could. I appreciate that he gave thanks to God during our conversation. Looking forward to my new table and chairs.

Very helpful sales person.

excellent staff, very friendly

I would like to express my sincere appreciation to Vanessa and Alyssa for their exceptional service. Both of you made my urgent shopping experience seamless and hassle-free. Thank you for your professionalism and efficiency!

Jay z take good care of us

We had s great experience at Ashley Homestore with Subaas Baig showing us exactly what we were looking for and answered any questions we had thank you

I would not recommend subaas. She was unprofessional and unenthusiastic and kind of rude. She offered no information and even made me feel dumb for asking questions and only asked us if we were financing. She did not earn our business that day. Maybe we just didn’t look like people who have money to her. The two black gentleman are the only reason I would come back. They have the best energy and the right information. I might just order from a different store or try west elm. This was our first impression of this town. I drove an hour and I was happy with the selection and enjoyed some parts.

This is not our first purchase at Ashley Furniture, it was by far a great experience. Thank you Raquel for helping with our purchase. I highly recommend asking for her when you are looking to purchase furniture. This is at the Willowbrook location.

I want to thank Tobi (Mattress Specialist) and DJ (Sales Manager) for being so professional, considerate, courteous, and patient with me visiting on Labor Day. DJ was phenomenal help me with what I was looking for, the piece I am thinking about getting and how the material/make of Ashley's patent mattered. Tobi was outstanding with explaining and breaking down mattress and pillow comfort while also looking for a couch (and possible a new pillow to that wasn't even on the list but is now). Both individuals were extremely helpful and carried themselves with the highest standard in being to assist and cater to their individual customers based on their needs and have to be recognized. I truly appreciate their assistance along with the store staff, I could not be more appreciative and grateful for their help, information, and also teachable/educational moment when looking for a couch and even looking at mattresses. They did not have to go above and beyond even though they were a fantastic help just by being patient, listening without interrupting, understanding my needs, but did anyways, and I hope they are recognized as outstanding employees at Ashley's Store.

Variety, affordable prices and convince finance.

Deontae handled my order swiftly and was very nice and efficient.

Raquel made my buying experience wonderful. She helped me get the recliner I wanted and and was able to get it to me quickly. A great place to purchase furniture!!

This was a breezy visit for me and my boyfriend. Tommy was amazing and relatable. He was very helpful and funny. Guy helped us finish things out. Thank you!

My sales person was awesome! She really took her time to explain every option that I had to get the product and the service that I wanted

Friendly sales associate and knowledgeable

Great customer service! No high pressure. Great communication with Toby.

Raquel was my salesperson person. She was so patient and made my order possible. I couldn’t have done it without her She is a jem

Delivered furniture in box. Tried to get it delivered again and still had it on deliver in boxes. I cancelled the order refused delivery and still has not got a credit on my credit card.

My wife and I were extremely pleased with the level of customer service and knowledge our salesman displayed!!! -Chris M

Shelton was incredibly helpful in guiding me to the perfect furniture choices and securing some great deals. His patience and outstanding customer service made the experience enjoyable. The store offers a diverse mix of furniture styles, making it easy to find something that suits your taste. I highly recommend this place for both the quality of their products and the exceptional support from their team, including the finance staff.

Very good the sales rep was very helpful thank you

Pedro the salesman was awesome and assisted me with all my needs to make sure I left satisfied

Syed was amazing, he really took care of us, my family I enjoyed buying at Ashley.

(Translated by Google) The person who attended us was great with us, it is recommended. (Original) La persona que nos atendió fue genial con nosotros, es recomendable.

We don't like to be followed around, until we see something we are looking for. I overheard our salesperson on our way out "one down!" Then she tried to play it off with her colleague. Prices are not very negotiable, especially when comes to seniors. I won't buy anything more at this place!

I called the store ahead and spoke to Jeff. He was super helpful to let me know the items we liked were in stock and in the floor to try out.

They ordered the wrong table, won't give us a refund. Workers tried to blame us. They don't have a refund policy all they can do is give us store credit and they don't even have the table we want anymore. After this, I'm never purchasing from Ashely's store.

Application process is lengthy and tedious.

Servicer was nice enough to bring it in even though he didn’t have to

Absolutely horrible experience after we left the store. We were promised free delivery since we wanted a table with 4 chairs and it came with 6. He “would make it happen” the first thing I saw showed 0 for delivery and noticed later the next day it was charged, $169.99. We even said we would pick it up directly but “we could get it for free!” We picked the date for delivery, Friday 8/16 and I get a text today to confirm delivery for Wednesday 8/14, which we absolutely said would not work. I go back in forth with in this chat who is “looking into our case” and 3 hours later (at 9:27pm) a text they “removed our delivery from the scheduling system” so not only are we not getting our purchase the day we picked, we paid for a delivery that was supposed to be “free” I’m tempted to cancel the whole purchase and pay the $760 online and get $0 delivery to the door. Instead we’re paying $1,000 for the same thing. If we get it, since delivery cancelled. Absolutely ridiculous.

(Translated by Google) Very good experience, I had bought before and the person who helped me was very friendly (Original) Muy buena experiencia, ya antes había comprado y la persona que me atendió fue muy amable

Bought my sectional couch from this Ashley location and I appreciate Syed for his excellent customer service and going above and beyond to assist myself and my family with any questions we had as well as our purchase!

Oswald was very professional, friendly, and helpful in helping me with my purchase. He listened to my desires and met them head on. He explained everything to my understanding. It was a pleasure doing business at this store.

Alyssa McKellen is a rockstar. We had to keep coming back because I couldn’t make up my mind. It took weeks and she stayed a total ray of sunshine every time we came in. 10 out of 10 service

Great deal on really nice furniture! Tommy made whole process easy!

Very easy to shop at! The sales associate was very kind guiding us through the process of furniture buying,Miss Alyssa was great help.

The staff was wonderful, patient and guided me through all options. Looking forward to my delivery. Thanks Chandra and Guy!!!

We are very pleased on how we were treated by Sam. He found one set my wife wanted dearly and gave us great pricing and his full attention. We will be back.

This is solely based on the delivery experience and post sale support. They are quick to take your money and do a good job at it in the store. However, good luck getting help after. I bought a matress on July 12th, I financed with them and they didn't give me the paperwork before I left. Once I got home, I received via email loan terms completely different from what was said in the store. I left to the store again to get it clarified, I was close to canceling the order. The store reps struggled to explain it but managed to give me the printout, and I saw what they promised me in writing, so that's good. Delivery was delayed since the financing didn't go through right away for whatever reason. Delivery comes July 31st, I'm excited to finally have a new matress. The team was good and quick, but they didn't bring the box frame. Apparently, somebody separated the frame to another appointment since the box frame got backordered, and I was not informed. Now I'm stuck with a matress and no box frame. Keep in mind that in order for them to honor the 90-day comfort guarantee, the matress has to be covered and clean. I was told to put it on the floor, so let's see how they act if that claim happens. I called multiple times to get stuff sorted out, maybe get the box swapped for a different brand or size, I don't care at this point. I called, and I always got the run around of "your sales person will call you back," which they don't, I always find myself doing the calling. Only once did a manager call me, they explained what happened and said "I will call you by the end of the day or first thing in the morning" Never got a call, called again and they were off the next day. Called again today, August 3rd, asking about the box frame. Apparently, somebody switched it to pick up without telling me. No, I didn't ask for that. I was told delivery on August 10th, and now I'm told to pick up August 13th. Of course, I got the "I'll have your salesperson call you in 10-15 minutes." it's been almost an hour now. I don't expect a call back. Im to the point of renting a truck to pick it up myself and be done with them. Service has been mediocre at best. What was supposed to be a purchase and install with a week or two at most is on its way to becoming a month long tedious and grueling game of "the phone game" I gotta take more time off of work to make this work. It's frustrating, I wouldn't be mad if the proper expectations were set in place and there was clear communication. I work in sales, so I understand a lot of these variables. Under promise and over deliver is what I practiced for years. Im experiencing the opposite. I just feel I'm getting told stuff to just get off the phone at this point. I'm managing my own order, I should have just bought it online. I'm getting a house next year, and I heavily considered this place to furnish it since my inlaw worked for the company, but after this, I'm either shopping online or just with a different retailer. This wasn't no crappy little 400-800 dollar matress. After taxes, the sale totaled right at 3200$ First purchase and ended with a bitter taste. Do better, team.

Easy to reorder replacement furniture for previously purchased Ashley’s furniture.

Thank you for knowing my style

Had a great experience! Jacob Carrasco was our salesman and even went out of his way to have my order waiting for me to pick up at the nearby warehouse (I declined delivery). This saved me about 30 minutes of wait time and really made the experience enjoyable!

(Translated by Google) Exceptional service, very professional attention. I recommend 100% (Original) Servicio excepcional, atención muy profesional . Recomiendo al 100%

(Translated by Google) Everyone was very friendly and clarified all my doubts. (Original) Todos muy amables y aclararon todas mis dudas

Loved it

Wonderful service!! And beautiful furniture!!

(Translated by Google) Very good attention in Spanish from Mr. Quiroga (Original) Muy buena atención en español del Sr Quiroga

Very professional!

(Translated by Google) I appreciate Pablo's great assistance. He helped us a lot with patience and very kind. (Original) Agradezco la asistencia genial de Pablo. Nos ayudó mucho con paciencia y muy amable.

Mr. Sam was great! He helped me breeze through the process of buying our living room set & getting a great deal for my budget. I may be returning to furnish the other 3 rooms remaining

Very sad and dissappointed of my purchase at this store ,the sales man Oswald promise my recliner will be deliver it on friday yasterday ( 3 days after my purchase). I spent at the store 3 hours to process my purchase 1 hour tryng to sign all the paperwork and verify my id ,He requested me two different ID to confirm my id. And I was there with my newborn because i relly need a rocking chair asap. No one call me during the week to update about my order and I called SATURDAY to costumer service because MY order didnt deliver on friday and I was unable to contac the sales man at the store, so the representative tells me I have to go back to the store and verify my ID again, I feel very upset because its so hard for me get back with a newborn. So I decided cancel my order and find other options online and take my business to other place. And the second reason its because they have a special of 4 of july 60months payment plan but at the time of the purchase he said we.requerid a minimum order of 1000 because the manager didnt approve the financial special. But online the advertisement said no minimum purchase requeried so I figure it out they want me to spend more money and thats the reason I been there for 3 hours!!

Excellent team and folks out here. I recommend this outlet after my experience today

Alyssa McKellen was exceptional. I came in with one piece of furniture I needed for my mother in mind and she helped me find better options with great care and understanding. Such a pleasure

We have had Very bad experience. We purchased recliner sofa and love seats from Ashley, Willowbrook, in Aug 2021 along with 5 year warranty from Ashley via their warranty company -GBS Enterprises. The recliner stopped working around Aug 2023. We filed a complaint. We were directed to GBS Enterprises. Here is the list of tricounty technician visits that have taken place while our recliner is not working : Tech visit 1: Few months later Technician came and said that a plug in the assembly is faulty. He ordered that part through GBS. Tech visit 2: Further few months later another technician came. He declared that earlier technician was wrong. Entire motor is faulty. He ordered new motor through GBS. Tech visit 3: Another Few months later third technician came. He declared that earlier technician has wrongly ordered wrong motor. He ordered another new motor through GBS. He refused to take the previous motor with him Tech Visit 4: Today, Jul 3, 2024, same technician came and said GBS had sent wrong motor again. He again created a work order and took our signature. He again refused to take 2 motors with him. It's been more than 1 year since our original complaint. We now have 2 motors sitting with us, that are of no use for us. Our recliner is in non - working condition even today. GBS is highly unresponsive and a highly bureaucratic company. I highly recommend to not take any motorised items from Ashley. Workmanship of the furniture is good but you cannot rely on the motorised parts. And Ashley warranty would rob you of your mental peace instead of adding to your peace. Beware, Stay away

the staff is very friendly and knowledgeable. I received star treatment. sheldon started the deal and Raquel closed it. thanks 😊

Guy,Jeff and LaDelle We’re amazing and assisting us with finding the right bed to relieve our sleep, problems, and pain!!! Thank you so much and I’m very impressed with Ashley‘s furniture's sleep experts

Experience inside this store was great! We originally made this trip to look for a new couch and a mattress. Walking, in we were greeted immediately by Raquel and received help regarding size and budget. Raquel was a perfect fit for her job by walking us through several couches that might work. Specifically, we looked at material, firm/cushiony, price, features. After finding one I loved, we immediately stopped and moved on to finding a new mattress. Here, Ladelle helped us. Since he knew a great amount about sleep science, he was a perfect fit for the job. After choosing a mattress in the budget, we went over to checkout which was a breeze! I just wanted to thank Raquel Leineweber, Ladelle Evans and any other employees we met during our visit for being of such great help! We enjoyed the shopping experience as well as hearing your stories.

Went by the store to check out lamps. My sales rep was awesome. She showed me Lamps that may like and I did. Very nice. Purchase both lamps. Great Customer Service.

Originally delivered date had some questions based on system/ timing/ inventory. But salesman Ladelle Evens worked tirelessly to deliver on promise of following through the entire process past sale point, and follow up call to keep me informed. I would definitely deal with him again.

Raquel was amazing. Very attentive and made sure we left with everything we needed and stayed within the budget.

We purchased a sectional that cushions are losing their thickness within one month. They sent us newer cushions doing the same thing and they slide off!!! This sectional is poorly manufactured. They will not take it back. One thing for certain EVERONE before you shop at Ashley ALL SALES ARE FINAL!!!! And this is not an outlet They treat us like OH WELL you bought it.

The Sales Rep RAQUEL was wonderful, patient and accommodating. Great experience. Ashley Furniture did not disappoint. Delivery in 3 days

Was helped by Sobath, wonderful sales rep, was not rushing us nor pushing anything else we weren't asking for. Simple yes or no questions on anything extra. Made clear our budget and helped us out through the whole process. Awesome

It was a great experience, Jeff was so helpful and so pleasant,friendly etc...I am extremely excited and satisfied with the merchandise I purchased 👍

Great people, salesman Oswald and the store manager were very helpful.

Raquel was great to work with. From the time of purchase to delivery she worked with us to meet our needs and kept us informed of delivery of furniture.

We had an amazing experience when we were shopping, but now we have questions and can’t get any help. They don’t even answer the phones.

I had a great experience at Ashley. I found the perfect couch and my salesman Jeff went over and beyond.

Raquel was super patient with us while we looked through many different living room sets. She had great follow up in priced it very well to our satisfaction.

The sales rep paid attention and showed us the furniture that we were interested in, there was no pressure or annoying upselling experienced. A very pleasant experience.

Raquel is the bomb 💣❤️‍🔥

The store was really clean, the staff and management were very professional, and the inventory was very well presented!

The staff was professional and straight to the point, the whole process was easy and pleasant.

Working with Syed was the literal best experience we’ve ever had buying furniture. He is funny, works hard to get you a great deal, and was not pushy AT ALL. He let us take our time and discuss the purchase to make sure we were comfortable with everything. We cannot recommend him enough! Go see him and he won’t disappoint!

Excellent customer service working with Raquel and the managers.

I had a great experience at Ashley Furniture thanks to the amazing advisor Subbas who helped me. She was incredibly helpful. She made the whole process seamless and stress-free, and I couldn't be happier with the service I received. I highly recommend visiting Ashley Furniture and seeking out Saabas for a truly good shopping experience. Thank you for your exceptional service!

Thank you , Sales Associate LaDelle Evans , I appreciate you taking the time to make sure I got what I wanted at Ashely. Thank you for your patience, because I could not make up my mind. 😀

Jadelle was very knowledgeable and made the experience enjoyable.

DJ and Pablo were both super kind and helpful in finding me a bed and mattress! 😊

The staff was welcoming and very energetic. Leedell helped with my purchase and was superior the Acima financing agent was quick and responsive to any questions I had. Great experience that’s way I love shopping at Ashley.. thank you for all your help and support. Yvette Wilson

Quality Furniture, knowledgeable sales staff and exceptional customer service.

Great Service and Patience of DJ the service rep that took care of my purchase-a $800 recliner chair

My husband and I visited this location today and we were impressed! Ozzy and Tommy helped us. Tommy was helping Ozzy because he is new. They made a great team! They were informative, kind, and helped us have an overall great experience. We bought a bedroom set from them. They were not overly pushy like most places we went to. They gave my husband and I space to discuss things when needed. We had a great experience working with these gentleman!

Ozzy was a pleasure to work with.

Raquel was very helpful and knowledgeable, we had a great experience!

Salesperson was very helpful and knowledgeable! Went in looking for 2 chests for the bedrooms and left with 2 pieces that I really liked and both met our needs perfectly! Will be back when it's time to purchase new living room furniture.

Great attention to our needs. Very pleased with Ashley Furniture.

I was greeted and acknowledged the minute. I walked in the door, which is very much appreciated. Jacob was a fantastic sales representative and guy in the finance department was also amazing. I appreciate their kindness and patience. Very good energy. Would love to do business with them in the near future thanks 1 million for your outstanding customer service, it’s hard to find these days but you are appreciated

Thank you so much and Appreciate PABIO QUIROGA 🌺 He so Kind and Patient to help Us That the where we feel comfortable and happy to get something furniture for family GOOD PRICE - GOOD SERVICE

Chandra was amazing to work with! Very knowledgeable and friendly. Looking forward to our new furniture

It is a fantastic collection of furniture. I thank Mr Jacob, who helped me find the right product at the right price. Indeed, it is a place to look for furniture.

The sales representative, Subaas, was very helpful. I told her I was looking for a queen bed not wood. We walked around and saw all the upholstered beds. She was very patient because I was sending pictures of the bed to my son and sister to help me make my decision. She calculated the totals for me with delivery and taxes so I could make my ‘final decision’. Thanks Subaas for being so patient.

Fantastic customer service by a young man that just started very helpful.

The team was responsive. SPECIAL THANKS to Don on the forklift cruiser for helping us get coordinated.

Chandra was excellent helped us figure out what we wanted and was very patient with us and made sure we got what we wanted

The salesperson and sales manager were extremely courteous and more than accommodating. I would definitely recommend buying your furniture from this location.

We purchased 2 king sized beds from Willowbrook Ashley Furniture for our remodel project. Alyssa was wonderful to work with and there was a large and varied selection to choose from. Delivery and set up is still a few weeks away but I expect that will also go smoothly. I would recommend Alyssa and this location.

Raquel Leineweber helped me with my purchase, she was very kind,knowledgeable and friendly, she saved me a lot of money. This will be my home store for future purchases.

Go visit Tommy! An expert and experienced furniture specialist. He was helpful and was able to meet our needs. Can’t wait for my frame to come!

Process was smooth and simple and Tommy was great with his customer service and timing

I had an amazing experience at Ashley. I spoke with Jeff by phone, but when I arrived the next day he wasn't in. Sabaas helped me. She was calm, professional and helpful. She gave me a great deal on my couch, which gave me further confidence that I made the right decision coming to Ashley. I fully intend to revisit when I purchase my bed room furniture.

Easy to work with and no hassle. Very pleasant experience.

Had a great experience, very helpful and friendly

Great shopping experience. Bathroom needs a face lift Regardless, I got what I came for at a great price. My Sales person Zaid was fantastic.

DJ and Jacob was such a pleasant to work with. Customer Service was superb along with the relatable personality. It was a fun shopping experience with the two of them. Please visit this store for your furniture shopping. You will not regret it.

Came here after a horrible experience at another local furniture retailer. Sam was super friendly and helpful. I'm most impressed with their communication and delivery. I was given a 3 hour time window a week before delivery. The morning of, I was sent an ETA as well as a link where I could track the progress of the delivery (like Doordash). I was notified immediately when the ETA was updated, as well as when the truck pulled up. The 2 employees were quick and professional. Overall a great experience.

Lots of great information on sleep and mattress demo.

(Translated by Google) It is an excellent place, I was treated wonderfully and everything was very nice (Original) Es un Excelente lugar, fui atendido de maravilla y todo muy bonito

Everything was good

We had a great experience with the sales person that worked dutifully to accommodate our needs.

Called and spoke with a gentleman named Tommy. He had the chair we needed and was able to take it thay same day. Excellent customer service.

Friendly staff, great service and made our purchase a breeze.

Pablo was awesome.

(Translated by Google) Everyone was very friendly, I liked the attention and they helped me with everything I was looking for. (Original) Todos fueron muy amables, me gustó la atención y me ayudaron en todo lo que andaba buscando

Awesome place to shop

Raquel did a great job. I had instant rapport with her. She answered all my questions. The floor room was clean and organized. Will return for future business

Mr. Tommy is a wonderful salesman he worked with me and also got me what I wanted.

My salesperson was really sweet. Only thing that upset me was that, she messed up my order and I had to come back and sign new papers for a higher payment. No compensation was given for the inconvenience that occurred. I feel that she should not have been the only one to take blame. She was a new associate.

Beautiful establishment with quality furniture and my salesman Jeff was AWESOME!

Jeff was very polite and knowledgeable.

Jeff took care of at this willowbrook location and it was smooth as can be! Nice clean store and everyone very friendly here.

I typically don’t leave reviews at places, but I do want to shoutout the sales associate who was helping me because I had a great experience. Jacob C was extremely professional, not pushy, and helped me with a price match on a bedroom set I had seen online. The process was quick and easy and I was able to get what I wanted at a great price. Everything was thoroughly explained to me for financing and delivery. I appreciate him and the manager DJ for being great at what they do. I will definitely be back at this location!

Syed Zaidi was our salesman during our visit to the Ashley store at Willowbrook. Initially we were disappointed because we were hoping to see specific furniture on display which was unavailable at the Willowbrook store. Nevertheless, we needed other pieces but we had not gone with the intent of purchasing these at this time. We do not often make a large purchase without having first ample information and a decision closed to being made. Whenever that does happen it is because a salesperson intuits what information we need to make a decision and provides it to us. This is a rare experience. I give Syed Zaidi an outstanding rating of 5 stars.

No sales pressure. Nice product offerings. Good prices.

Great value and great service. Chandra was great!

Walked in with questions , my budget, and ready to buy. Ms Raquel Leineweber gave me outstanding customer service and helped me to stay in budget and also helped me find discounts . I will be returning back to purchase a new mattress. THANK YOU

Surprisingly, I throughly enjoyed the buying experience at Ashley Furniture! The staff were genuinely friendly and listened to my needs before offering suggestions and I was quickly directed to a selection suitable to my styling and price point. In particular, Alyssa was professional and quickly moved me through the checkout procedures. I will be sure to start with them next time I’m shopping because of their great service and quality furniture at an affordable price!

I had the most pleasant experience at this Ashley furniture location. Tommy and DJ were extremely helpful and I found the perfect sofa and dining room set for my family.

The salesman Ladelle was great , we appreciate him in helping us make our decision. Thanks

Well I have to say I was very disappointed with this place, we were ready to spend some serious money in here, but when the manager wasn't willing to help us out, that tells me, I don't want to buy anything from them.

I had an amazing experience at Ashleys! The customer service was amazing Alyssa helped out and also you will receive your purchase pretty fast🥰 10/10!!!

I had a great customer experience at Ashley Furniture. Tommy, our sales representative, did an incredible job showing us their selection of kitchen tables – we found exactly what we were looking for! Sam, the store manager, was also amazing and demonstrated that good leadership makes a huge difference. We're very happy with our purchase and the overall experience. I'll definitely recommend Ashley Furniture..

Everything was good

Syed was helpful without being pushy. E was knowledgeable about the brands and styles we wanted. He answered all of our questions and completed our transaction quickly and efficiently. Good man. Great price. 👍

We visited Ashley two days in a row and we met our salesman, Jeff, on day two and he was phenomenal! Super helpful, checked on us throughout the HOURS we spent browsing without being over bearing. So recommended Jeff if you are visiting the Willowbrook location! He helped us get our dream sectional, dining room set, our breakfast table set, and more.

Syed was nice, helpful, and efficient. I knew what I wanted and he helped me place an order and it ended up being a faster estimated time of arrival than just buying online. Thanks Syed!

Very helpful, understanding, knowledgeable and made sure we were satisfied with our purchase.

Wonderful Experience ! Usually I order everything online because I don’t like going in stores but I decided to take a chance and Syed honestly made me feel like it was the best day ever ! He made sure all of our needs and concerns were met and he was very patient with our indecisiveness . If I could vote to make him manager I would

Great service and same day delivery will be The only place I get furniture from from now on.

Star is the bestttt! We found our couch quick and she was so fun to talk to! Love them ❤️

Great customer service!! Pablo was very helpful

Salesman was very helpful. They showed me what I wanted. They had a good stock to choose from. We decided on a table and chairs.

Jeff and the entire staff are absolutely fantastic to work with. Very professional and truly understand the product they sell. I’m so grateful that they are willing to take the time out to help me with selections and prices. Love the quality of the furniture and the excellence of the staff!!!

Our sales representative was extremely helpful. We came in looking for a loveseat we'd seen online. He helped us with pricing and when we asked questions that he couldn't answer, he went looking for them. He got us the pricing from the Web site and recommended warranty and treatment for the loveseat. He was very professional and showed integrity in dealing with us.

My experience was very good, the sales associate was very helpful

Mr Tommy was so helpful and dedicated his time 100 % to our need.. He make us feel like home.

The delivery was great once we got the date confirmed. The communication after the delivery continues to help deal with any back orders.

I have been to Ashley's to purchase a bedroom set in the past and now a living room coffee table with side tables and the people who work here are always polite, helpful, and friendly. The furniture looks great and is sturdy (made with solid materials). The store is clean and easy to walk through. I will definitely be back to buy more furniture when I need it.

Raquel Leineweber was such a great help and made my shopping experience a breeze. Raquel went above and beyond with helping with all my choices.

DJ was excellent. Communicated well, told us the pros and cons, no pressure sales pitch. Delightful experience.

Purchased a beautiful couch at a very reasonable price and delivery was so quick! Couldn’t be happier!

It was a great experience and I am happy with my purchase. I look forward to future purchases at this location. Thanks again!

Excellent salesperson very attentative good personality

Great experience and I so excited to receive my new furniture pieces!

Very helpful but let me take my in choosing without any pressure

Store employees were great. Customer service for delivery needs help. Our delivery kept getting cancelled because they were calling the wrong number for confirmation. After figuring out the problem it still took days for them to correct the number. We had to say we were canceling the order for them to get it right.

**1-Star Review for Ashley Furniture** Despite the disappointing experience with the TV console and the lack of satisfactory assistance from the customer representative during, we must highlight that the sofa itself is in excellent condition, free of any issues, and the sales representative was exceptionally nice. Our recent purchase of a TV console table from Ashley Furniture left us deeply dissatisfied. The delivered item arrived marred with scratches, an uneven surface, and various other damages, immediately catching our attention. Despite promptly reporting these issues, we received no follow-up communication from Ashley Furniture, leaving us frustrated and disillusioned. This lack of response is particularly disheartening given our expectations from a reputed local vendor like Ashley Furniture. Furthermore, this isn't the first time we've faced problems with your products. A previous delivery also necessitated a return due to damages, compounding our disappointment. With guests scheduled to visit and the TV already in place, the need for a functional console table was urgent. Waiting for another delivery or repair was simply not feasible, despite our previous willingness to exchange the item. Therefore, we respectfully request either a refund or store credit for the defective TV console table. **Update: Multiple Calls, and the resolution is exchange**

Fast and swift delivery and set up! Nothing but great recommendations towards Ashley’s furniture.

From the minute I met Raquel my service was outstanding. I had some issues and she was on top of it and resolved everthing for me. Highly recommend you ask for her when shopping at this Ashley furniture!

Store Mgr and my sales person was very Professional, Kind and very knowledgeable about the items I selected. They were very patient with me as I did change my mind several times. Simply very Kind and made sure we had a Great Experience 🙏🏽

Worst!

I'm very satisfied with Ashley furniture services.

Great! Absolutely great service along with the trusted Ashley brand!

Pablo was great! I have no complaints!

Our salesman Pablo was very helpful and we got just what we needed in our price range.

Great customer service everyone greet me with a smile look like each customer was treated with respect. Mr LeDelle Evan was very patient with me and love the way he explained how we sleep and the right mattress to help us rest well🤗❤🙏

Michael B. is amazing he helped us find everything we needed and made the process so smooth. Thanks so much for the help young man. You rock!

Salesperson was excellent no problem made me feel comfortable. Definitely gonna ask for him when I come back.

Careful with this location bought a dining table for $1700 on credit but when Bill came it was for $2400 unless it was$700 in taxes which i don't think so. Will take off review when it's fixed.

Broad inventory at good prices with great customer service

Michael Brown was awesome. He really rallied for us as a customer to get the best deal possible

We were helped over the phone LaDelle prior to our visit, and by both he and Michael while in the store. The entire process was simple, pleasant, and efficient. Both salesmen were personable and friendly and were able to get our pick up order expedited as an added bonus!

Sales person Chandra was very pleasant and helpful. Sam the manager worked with us to get the price in our range.

Mr Michael Brown did awesome..he's the Best

My salesman was very helpful. Making right decision on my mattress.

Very nice staff, La Delle and manager were great! Excited for the new bedroom set !

Our sales rep gave us our space to look and also made sure we saw everything the store had - great shopping experience

(Translated by Google) I do not recommend buying at Ashley Story, it is a bad service when delivering the merchandise and all the products come out damaged and they do not give you all the pieces. It is very bad, I do not recommend it. (Original) No recomiendo comprar en Ashley Story es un mal servicio a la hora de entrega de la mercancia y sale todo el producti danado y no te dan todas las piezas es muy mala no la recomiendo

They will explain alot on how your bed affects sleep and health. Once you understand the benefits then you are willing to buy premium product to help you sleep much better.

Do not buy here. They don’t keep their promises on delivering. They tell you they are on their way and go to a wrong address. Say they are at your address. Then say “oops we missed you” lazy sorry for nothing Ashley employees. Buy somewhere else. It will be better and professional.

Sales service was excellent. Very satisfied with my purchase.

Tommy is awesome. We will always ask for him.

I am very pleased with my furniture and the service I received from Guy and Syed

Great prices and quality furniture. And the staff are nice , and the sales women Subaas was very helpful

Long wait, unprofessional staff.

Michael Brown was a tremendous help to us in choosing the correct kitchen table.

Great salesman . Wasn’t pushy. Told us if features and benefits

Our salesman was DQ. He was amazing, friendly, knowledgeable about the products in its entirely. This was the best experience I've had in a furniture store in a long time. We can't wait to get our new furniture. Thank you DQ, you need a raise. From Willie and Bobbie

Chandra helped us from the start and she was so lovely and patient! I loved working with her - she got everything we wanted and worked with us on everything to ensure I was happy. She is AMAZING!!!

Great customer service

Good service from MR. Tommy

Michael listened to exactly what we were looking for and showed us several options and made our visit seamless….thank you Michael!

The saleswoman was patient, understanding of my needs and found solutions for me.

Couch was delayed , staff were not helpful. Delivery staff were not helpful either due to it being a doorstep delivery….we live on the 3rd floor. Our associate told us different and they refused to assist . Couch is beautiful but will not use this location again.

They had exactly what I wanted and can get it to me quickly.

Good quality furniture. On the pricey side but some items are worth it.

Great experience from the time we walked in to the time we walked out.

Micheal was our sales man he was no pressure and made our experience perfect we found exactly what we were looking for. I would like to thank him for his work and a great experience.

Sales men was awesome and helpful. Knowledgeable about their products and store items. Tommy Barkley did a fine job, I would refer him to my family members and friends.

Lots to choose from, great prices

LaDelle Evans was so polite and kind and made the furniture ordering process seemless. I have a cross-state move coming up and he made sure all of my questions were answered and he did an awesome job! Thank you!

Subaas was very help and patient, not pushy at all and was able to get us the best deal on a couch and coffee table for my MIL.

Sales man nice but wanted us to pay To charge 8o for cheaply made mattress protector even paying 40 was too much also my temp mattress hurt my back saved waiting for replacement

LaDale was extremely helpful and we were able to make a decision quickly with his knowledge.

This is my first time shopping at Ashley furniture. The furniture was delivered yesterday, and it looks amazing. Delivery was on time. The sales and delivery people are the best. A special thank you to Tommy who helped me every step of the way.

Tommy Barkley was a very nice salesman. Quick and professional.

Very poor delivery service we had to reschedule multiple times due to the fact they say they can not deliver after 5. What's the point of scheduling a delivery if the company can not meet the time frame you requested. The company makes you feel like they don't want or need your business so I recommend shopping somewhere else

Sales people were friendly and matched competitors price. Items were in stock also.

Lavel was very professional and help with all my concerns

Tommy Barkley is a pros pro. He made everything a great experience. Will definitely return the next time we have a home furnishing need.

Excellent customer service Micheal & Guy!

Tommy provided excellent service and the overall experience was effortless

Awesome service! Tommy gave a great deal 👍

. Everything was perfect. First class service. Raquel did a awesome job. Thank you so much.

Great prices and service

Excellent Jesus is the best fast kind good actitude great service

Ms. Raquel is nice. She did took care of our needs with her Manager also.

From buying to picking up, the process was excellent. I will say I would have liked better communication from the pick up facility. Looking on the Internet it says the facility closes at 8pm. So when I went at 6:30 to get my item, they told me the warehouse was closed. During communication with the warehouse, not once did they ever say what their store hours were. But definitely will buy again from Ashley’s!

DQ, our salesman was amazing. He went the extra mile to help us find the furniture that fitted our needs. We will definitely be back for a new mattress soon!!

The salesman was very friendly & professional. Never any pressure while I took my time selecting.

Great service. Delivery drivers were awesome

Tommy, sales person, was amazing. He worked with us for 2 hours selecting and buying sofa and love seat. Enjoyed our visit. He helped with decision and financing.

Very quick but did not check to make sure all pieces were ok. Love seat has a piece of fabric hanging. Should have been fixed before they left. However the guys we polite and fast.

I had a wonderful experience at this location with Mr. Tommy. He was not pushy and allowed us to view their beautiful furniture pieces privately, unlike other furniture places we had been to. He answered any questions we had, and even helped us select a sectional that we are absolutely in love with. We initially came in a few months back to prepare for an upcoming move but had to wait on our purchase due to the move being pushed back. Mr. Tommy was patient and even called to check in with us & was very friendly & professional during that wait time. When we returned and were ready to make our purchase, Mr. Tommy got us everything we wanted from the visit a few months prior and gave us an amazing deal. Overall, it was a wonderful experience & I’ll definitely be returning to Ashley to make more purchases.

The store experience was fine but the problem came in with delivery. We scheduled a delivery date when we purchased the item. Then close to date for delivery I get a text and automated message that we don’t have a delivery date scheduled. Tried to contact someone and received text what i needed. I responded and never received text back. I responded again and still no reply. I went ahead and rescheduled so now we wait another week for delivery. I am very disappointed on when calling phone number all you get is automated messages and not option to talk to someone. I will go back to look at furniture at store but then will buy elsewhere.

Everything was great!!

Prompt and professional delivery. This is our second purchase from Ashley at Willowbrook. No doubt we will be back again.

Sales rep was very friendly and knowledgeable

Nice furniture with expensive prices

Michael Brown was our seller, very nice gentleman and the delivery guys too.

Friendly and Knowledgeable, La Delle was a pleasure to work with

👍👍excellent service…🌟🌟🌟🌟🌟

Wonderful customer service. In and out with fast credit approval. Mr Syed helped me choose the most comfortable sectional in the store! Worked out a great deal during the Black Friday Event special. Thank you!

Sales person Tommy was very helpful and provided great discounts. Would recommend visiting Ashley for your furniture needs.

My sales person di an excellent job, and helped to get what I was looking for.

I am very satisfied with our purchase and with the delivery. Mike Brown, our sales associate was Awesome. I recommend you ask for him when you shop at Ashley Willowbrook. He is very knowledgeable and has a great attitude!

So I would personally recommend that you do not go to this. Ashley's furniture on Veterans Day as me being a veteran. I went to purchase furniture at this store. And when they made the delivery 2 weeks after I made the purchase. They did not inform me that a piece of my furniture was damaged. At the warehouse, so they got to my apartment and completely told me they did not have it i said that is not my problem nothing was communicated. They told me that they would get it to me at a later date. And of course I can't leave work too receive another shipment so I canceled the tv stand delivery and told them to take it off my account because communication is key and they do not have it.

Go see Kirt! He is fun and helpful! I purchased couch, chair and ottoman from him! When and if I need more furniture, mattress or whatever else that Ashley sales, I will go see Kirt!

Tommy Barkley was great! He took all morning to help me find the reclining loveseat that was perfect for me.

Great customer service

Jeff Harmon was excellent to work with. He did not pressure a sale, and answered all of my wife and I's questions. Will definitely recommend anyone go see him and his staff. We will come here again if we have any other furnishing needs.

Great dealing with DJ. My only mistake was forgetting my $25 off coupon!

Exceptional service. Sales agent Jeff was able to confirm inventory of a tv console accent cabinet and I was able to purchase it on the phone. And also arranged for delivery next week.

Absolutely amazing. Lavelle and Tommy were nothing short of amazing. I left happy and satisfied with the value and quality of my purchases. Lavelle had me sold when he used the phrase, “sleep health “.

It was a great experience 10/10 would recommend. Ali helped us out so much I really appreciate him for that.

Awesome experience! Great service! Ms. Sharonda knew exactly what I wanted, her and the manager gave me the deal of the century and Ms. Lynette finished it off. Everyone I worked with was professional and gave me options. I didn’t expect to buy from the first place I looked, but the product, quality, price and service sold me.

We’ve been an Ashley’s customer for a while, but this was our first time visiting this location in Texas. We picked out the furniture we wanted and it was delivered, the only issue was the middle piece did not have brackets on it, so anytime you sit there it would bend and hit you in the head. We spoke to the proper department to get this serviced- sent photos as requested and It took two months to finally send someone out who said he couldn’t fix it so they wanted to send us a replacement. They came with the delivery of the placement however, it had the same issue so we refused it. We went to the store and spoke with the store manager as well as our sales rep that told us we can do an exchange(getting different furniture), which we did select and let them both know about. It has been 30 days and we have not heard from the store manager who was supposed to process the exchange, we’ve called and left voicemails for him to return and it never happened!! We have given up on Ashley’s. They have lost our business and will get no more of our hard earned money!

The store was great but the guys who bought my entertainment center was disappointing. They didn’t install my shelves correctly and they already fell down.

This is the 2nd time I bought a furniture from this store and unfortunately there is always an issue with my order. This time they changed the delivery date without a notice in advance. I recommend you triple check with sales-person before you leave the store. I was expecting at least a credit towards the delivery fee, but so far, I just got silence as response.

Very friendly and professional sales personnel.

Staff was very helpful and professional. Syed, in particular, answered all of my questions and took his time in showing me several pieces. With his help I purchased a living room and a kitchen set. He ensured I left with a great deal…go see him!

Good selection, quality was hit or miss, we didn't buy furniture.

Jeff is always pleasant and eager to help. I also like the fact he doesn't jump on you to make a sale or bombard you upon entering store.

Great service with friendly staff. Very nice choice of furniture on display.

LaWonda was amazing!! She was so helpful and had the biggest smile. Will definitely be returning for our mattress!

Jeff was amazing to work with. He was very personable and listen to everything I wanted and showed me exactly what I was looking for. It’s nice to see there’s still people out there that truly care about their customers needs and take their time with them. Thank you Jeff!

Found the item online I wanted, visited the store and it took no more than 30 minutes to complete my purchase. Syed was an awesome salesman! Thanks so much for your awesome service.

Salesperson seemed more interested in the upsale than what we were trying to say.

Appreciate Tommy very much

Excellent service and great price!!

My husband and I are very much impressed with the quality of service received while looking for living room furniture. We appreciate all the attention given to our need to have the appropriate furniture that will fit the living room. Great Job!

My experience was good. I went for an entertainment center, the selection was small but the sales person Chandra was knowledgeable, helpful, gave me a reasonable price, but what I liked most of all she asked me for the sale. She asked “what can I do to earn your business today?”. Most sales people let the customer walk right out the door. She gave me a respectable discount that I was comfortable with so I bought it. Sales people take note…. Ask for the sale !

I found the mattress I wanted at Ashley and then went to one other store to see if they could provide the same mattress. They made me a very good offer but it would take 3 weeks to deliver. I went back to Ashley to see if the would match the offer and they did! The big plus was a delivery in 3 days.

It was a good experience. Found the couch I wanted. Wasn't pressured into anything. Didn't try to upsell me on anything. Just listened to what I wanted and needed and found a great piece.

**SECOND UPDATE** Still have not received a word from Ashley furniture and it’s been weeks now. **UPDATE** Funny how my review hasn't been responded too quite yet. They called me on Thursday 09/21 asking for me to send images....AGAIN. Sent them & got a response a few hours later stating "We apologize for any confusion. Our team is currently reviewing your case and will provide a response within 24-48 hours. Thank you for your patience". Waited until today (09/25) 2pm to contact them. Gave them the ticket number and they said I NEVER SENT THE IMAGES....Gave them proof that I did indeed send the images & yet they couldn't do anything. Called them & then was told that because I didn't originally contact them 72 hours after receiving the item there's nothing they could do. LOL...I did though & I told the woman that. She then told me there's nothing they can do until I brought up the ticket number...AGAIN stating that I provided them with a hell lot of proof for them to, at this point, give me a refund. The lady then stated I needed to now wait 72 hours for someone to contact me. I WILL NEVER BE ORDERING FROM ASHLEY FURNITURE AGAIN. Will continue to update my review as well until this can get resolved. NIGHTMARE! ABSOLUTE NIGHTMARE! We placed an order on August 20th, received it on August 29th. The boxes on the outside were in perfect condition, however, when we got to a particular box of my sons bed almost EVERY piece of wood was chipped or had a piece of wood missing. I contacted them the very next day (unable to reach on the phone) so I chatted with them. They let me know that they were going to open a ticket. I gave it a few days before I called back & they let me know there was NO ticket that was ever opened. They then assisted me with opening a new ticket only for me to receive a text message on September 11th stating "we reviewed your service request and the issue reported is not covered under our manufacture warranty" clearly upset, I gave them a call only for them not to be able to find my order # or anything in regard to my account. After being passed to a couple of people they finally figured it out and said that it was rejected due to "scratches" not being covered. Livid I let the woman know (calmly as I know it wasn't her) that I provided images of the missing wood & chips missing. She then reopened the ticket & said I should hear something in 48 hrs. Once I heard nothing...AGAIN, I reached out again on September 15th letting them know I haven't heard anything. Went through the same song and dance where they couldn't find my account, had to pass me to someone else and they were finally able to find it. She then let me know the ticket is still open and pending, She said that someone should reach out by Monday. Here we are September 20th, AN ENTIRE MONTH SINCE I'VE PLACED MY ORDER. I called again, asking for an update only for them to not be able to pull my account up AGAIN! The rep then tried opening up another ticket, frustrated, I let him know that I didn't need another ticket open I needed the existing OPEN ticket resolved & just a replacement sent to my house. I don't understand how or why this has to be this difficult when I have provided said "evidence" of the damaged product and why I continuously am getting the runaround. Hopefully this review will grab the appropriate attention for someone to reach out to me and provide me with the replacement.

Very good customer service ! And very understanding of what I wanted .

The sales person was awesome. He made me feel as if I was getting the best deal in town

My husband and I came into just window shop and walked out with an AMAZING deal on a big comfortable sectional. A major thank you to Lawonda Brown and Eddie White for being so patient with us and for the GREAT deal they hooked us up on. Sincerely Rebekkah & Ricardo :)

Brian made our visit very pleasant and we were very happy with our purchase.

Brian and LaDell are awesome! I got what I needed and the sleep education was really informative and I’ll have a beautiful comfortable bed. The store mgr Ed was very helpful explaining the financing. A wonderful experience. Thank you!

Syed and his colleague (sleep specialist) were beyond helpful it’s unbelievable. Can’t remember the sleep specialist name and that’s shameful for me, but I will forever remember his knowledge on sleeping. Syed went to bat for us on a 3 year expired store credit and got us damn near the whole amount back in one way or another. I can’t wait to watch football on my new couch set, and sleeping Sunday’s off on my temperpudic bed to rejuvenate for Monday’s.

The salesmen were so helpful. I got a good price and they helped me update my account address. They were very professional.

Professional and friendly

We ordered a table set and a couch set including a bed frame they said if will get delivered on Tuesday Sep 12. nothing came in we called to check in but they said there was an error with the delivery they have half the order but not all of it ready and they gonna reschedule it for another date. now they making us wait two more weeks for my order delivery to come in. I have to wait supposedly until sept 20th for the delivery to happen and come in this store is the worse place to come they have good customer service but bad delivery.

9/14/23- Good Customer Service, delivery is a little slow its taking about a week and a half, but all in all Good Customer Service

DQ was awesome! Very knowledgeable and thorough. It was a great experience overall.

Great customer service! Beautiful furniture!

Syed was fantastic! He gave us time to browse and when we were ready, he helped us make an informed decision on a beautiful sofa and loveseat.

Great customer service and a great time! Samar really made the experience effortless! Gentleman beware! He will ensure your girls gets EXACTLY what she wants!!! But it’ll be in your budget. All around great guy!!!

Amir was excellent very kind and friendly took me right to what I ask for a recliner for my bedroom that would support my back and he made a excellent choice because I had only intended to spend no more than $700 and he was very convincing and I spent 3 times the amount but he such a cool guy I was okay with it.

Tommy who helped us was friendly and helpful. My wife and I went into the store to cross it off our list with no plans of buying a dining set today from Ashley, but Tommy was able to talk us through what we were looking for and show us a great piece at a good offer. We wanted to check out our other options at nearby stores and explained this to Tommy who was super understanding- giving us a clear quote on the item we were interested in before we left. He even price matched the Labor Day sale prices on the companies’ website for us. We were back within the hour to complete our purchase. Very positive buying experience.

We purchased a mattress from here and it has been causing me back problems and when i came in to see if i could exchange it for another mattress they told me that wasn't possible.. Talked to the Ashley Customer Solutions and they were not of help!! I don't understand how a prestigious furniture store cannot help their customers out when they need. I should've just stuck with Costco or Rooms to go. This unbelievable that i have to keep paying for a bed that's causing me back problems.DO NOT RECOMMEND buying your furniture or mattress here.

My sales experience was quick and easy. Great customer service.

LaDelle had amazing costumer service, was very helpful to fill our heads with knowledge about our sleep when it came to our mattress options. He went ABOVE and beyond to help us get the best quality for the best price. He had patience with me and my wife and got it done fast, thank you LaDelle you’re the best!

Service was horrible never using the Willowbrook store again , On 8/22/23 I was having furniture delivered , I was told by the salesperson that Ashley will not deliver because I got the furniture in the store , the salesman I had told me I had to use a third party and he recommended a person that he said they use at Ashley , the 2 guys came and when they brought in the first piece they began to argue in my home sweating all over the furniture , they went outside got the second piece started to argue again because they did not know how to turn the furniture to get it in the door once I told them how to get it in they got it inside they went to get the third piece started to argue in the streets then started fighting all my neighbors came outside , as the one guy was trying to bring the last piece along the other guy came running up my driveway grab the guy they started to fight again they damage our truck and now we are out of $2300 to fix our truck as well as $2500 for the furniture , I messaged the salesman as the fight was going on no respond , I send another threatening message the following day he called never once did he apologize for the people that Ashley is allowing someone to recommend to their customers then they snatched the tags off and I have small holes in my furniture , I wish I could send this mess back , I also got sick with a raising heartbeat and I have all this on my outside camera , NEVER USING AGAIN.

They were very pleasant and professional. They took their time to make sure we were getting what we wanted and keeping it in our budget. Thank you we will return!

Terrible experience with Ashley! I will never buy from here again. Sales associate in the store was super nice and welcomed you to text/call him on her personal number if there was any issues, of course that wasn’t the case after he closed the deal. Upon delivery I got damaged items and had to reject them. I waited a whole month to finally get all my furniture in good condition, and even then the quality is terrible. I was also scheduled for a delivery at one point and they never even showed up, so I have to call customer service and complain. And good luck finding support from customer service, they’ll give you the run around!

Always friendly and helpful.

Syed was very informative and answered all of my questions. I will be back in the future and will request him again. A GREAT GUY!!!

I have purchased 2 different room set and each time I have had issues with extremely late delivery ( months and months) or when I finally get what I paid for, it comes to me damaged and there is No assistance on getting me what I paid for. I will No longer be doing business with Ashley Furniture. Very Very dissatisfied customer. After they get your money you No longer matter to them.

Jeff was extremely helpful & patient. I got exactly what I was looking for.

Sales staff was friendly, knowledgeable and very helpful

Worst experience ever … Find somewhere else .. I bought a bed room and dining room .. dining room arrived with wrong table and not stable chairs!! Bed room arrived with broken dresser!! Customer support team not picking the phone !! Will definitely not buying or recommending Ashly to any one !!

Michael is the best! Helped my boyfriend and i find the sectional we wanted and worked out an amazing deal!! Go see him!

Quick and courteous service. Listened and worked on meeting our needs.

Excellent customer service

Had a great salesman and recommend him to friends that are looking for furniture

Excellent customer service! I walked in just to browse and left with an amazing purchase. Thanks Michael Brown!

Easy, friendly service! Jeff our salesman, listened to our needs and showed us just what we wanted.

It’s been a few years since I’ve visited Ashley’s furniture I haven’t had a reason too , but I’ve had my furniture for a very long time and Ashley’s is where I bought it , so that should sum it up . The furniture has lasted for a very long time and sadly I hate to say it it’s time for the new and out with the old . But the old furniture will be new for someone else I’ve been asked to pass ot on to them so I’m happy to do that . Great service and personal goes way beyond to make sure that ur happy with ur purchase. I wouldn’t go anywhere else .

Where should I start, I bought a dinette table with chairs from this store Aug of 2022 my sales person was Michael Brown, at all cost stay away from him ,he is very unethical and always in a rush, he will say anything to you to get a sale. anyway they delivery me the table set it up and everything ,come to find out the legs on the table was broken. I called Ashley about the table being damaged as soon as I noticed it. Ashley furniture was giving me the run around about who is responsible for replacing the table after so many called and almost six months later I was giving a new table. now when I purchased the table Michael Brown convince me to add the protection for the chairs to cover any stains that may get on the chairs. okay then he tell me if I don't file any claims within a year the money I paid for the protection will be issued back to me as a store credit. move forward today I called Ashley today inquiring about the store credit for the protection the person on the phone tell' me no it after five years of purchase, but mind you now that wasn't what was told to me when I added the protection. I do not recommend them at all.

Tommy Barkley was very helpful patient because my husband .Had a stroke so he was very patient and kind to him. He didn't talk at us he talked to us with so much kindness and respect. Thank You Mr.Tommy Barkley

Ladelle is the man!

Friendly and helpful staff. I’ll definitely be shopping here again

Our sales agent DJ was very helpful, super friendly and very knowledgeable.

Michael Brown is excellent

Good stuff ladelle was awesome

I love shopping at Ashley the quality & selection of furniture is excellent. Tom our sales person was a pleasure to work with & very knowledgeable on product

Thank you Ladelle! We have come to Ashley Furniture in Willowbrook twice for sofas and Ladelle has been so personable and helpful both times. Our last sofa lasted us five years and is still in great condition after wear and tear from two dogs and a baby. We are excited to have something new from such a reliable furniture store!

(Translated by Google) Good prices and quality in furniture, Excellent Service.. (Original) Buenos precios y calidad en muebles,Excellent Servicio..

Michael was awesome. We had a great experience and bought a sectional couch and breakfast table. We will definitely be back for any of our furniture needs in the future.

Really nice, very helpful folks.

I have never written a review on any business, but Ashley sure does know how to make itself an exception. This is the THIRD time me and my partner had purchased items from Ashley. ALL of which had problems. And this is our final straw. BEWARE OF BUYING STUFF FROM ASHLEY AS THEY WILL DO EVERYTHING IN THEIR POWER NOT TO GIVE YOU A REFUND EVEN THOUGH IT IS THEIR FAULT. First, we purchased a mattress and a spring box (total of $4,000) back in August 2022, their delivery team damaged our staircase while transporting the goods up to our bedroom. Which we had to call Ashley to come over and fix it. We then purchased their recliner sofa (total of $2000), which we later learnt that it was recalled due to fire hazard incidents reported among those who used it. After spending thousands of money into this store and giving them so many chances, we thought we'd expect a better customer service from them but no. We purchased a swivel chair from them recently and their delivery team DAMAGED the chair AGAIN upon delivering. Called their corporate, and they made us talk to a chat box. Got bounced to different people handling the situation and every one of them absolutely refused to refund us. Talked to a supervisor after being placed on hold for an hour. Supervisor REFUSED to give us his full name. Instead they blatantly replied "we're doing an exchange for that ottoman, delivery scheduled for later date". First off, it's a chair, not an ottoman. And, no we don't want an exchange because we do not want to use your damaged stuff anymore, nor do we want bring our business here after you guys screw us over 3 times. It is YOUR fault for messing it up, why do we have to bear the consequences? **Buyers, if you're confident and have faith in Ashley and their delivery team in treating your stuff with respect, the stuff that you bought with your hard-earned money. And you're confident you can afford to bear their mistakes after reading my reviews. Then please go ahead.* Other than that, I must say our sale rep at this store is very friendly and made us feel welcomed. Which was why we kept coming back after the 2nd time Ashley screwed us up. But we won't bring our business to Ashley store ever again after this.

Was not pushy but helpful in answering questions I had. Came in several times to review the item purchased.

Excellent customer service

Great customer service!!!

Very good service

Ashley is my go to furniture store in Houston when shopping for beds, living room or bedroom furniture and accessories. It is the perfect mix of quality choices and appropriate pricing. It is rare that I can’t find what I’m looking for and the sales consultants don’t attack you at every turn.

Thank you so much to Mr . Ledell !!! My boyfriend and I experience was amazing from the first time we entered the building and left with a purchase !!! Thank you so much !!! May God bless you and the entire Ashley’s Crew !!!

Good selection and great service from Michael Brown.

Sales representatives Amir was outstanding

From the time we walked in we were greeted and acknowledged. Chandra helped us find exactly what we were looking for, plus at a great price! Can’t wait for our living room set to arrive!

Our sales guy Admir was very kind and attentive. Didn't feel pressured and that is a huge factor for me. I don't want to feel rushed nor pressured and he did neither of that. Great job!

My experience at your establishment was horrible. I would not recommend anyone to go there. As a matter of fact I would highly advise against it.

Tommy was amazing!!! We are so happy with our purchase.

My husband wasn't to happy about the deal with money back contract, but the store manager helped keep my husband happy.

The store on willbrook is a joke I ordered a queen size bed as well as a queen size mattress and I called to get it returned that first week no one answered my calls so i went up to the store and they told me i had to go though acema which is the financing company they go though well i had gotten several letters stating thay will not finance me so i tried calling them now they are saying i have to pay 300 dollars a month for me to return the bed and mattress if you dont want to be scammed dont buy from ashely home and furniture

Had a great experience with Michael, love this store my house is all Ashley furniture

Sam was very helpful finding just the right chair for our needs.

Great experience again! I recently moved into an apartment from a house and my previous furniture was too large. After donating to Goodwill, I started over and have purchased items for both living room and now bedroom. Michael Brown was very knowledgeable and courteous. In and out with no hassle. Great job!

they we're very helpful and friendly

This Ashley store is owned by a company called DSG. The store and people there may be good but if you have an issue or need to return something...it's a complete runaround. Calling customer service is an adventure that has gone on for 2 weeks on an exchange. No matter who you talk to you get a different answer. Ashley has a civil lawsuit pending for deceptive practices. Buyer beware, don't buy from them.

I came into Ashley furniture, as I have been a customer for a very long time. The gentleman that helped me was great, offered me discounts on all the furniture I was interested and was very patient with me as of course I kept changing my mind when I would see something different. I was having to buy furniture for a 2 bedroom cottage so I needed a lot of it and wasn’t sure what I wanted to get. We got to the end and this is why they are losing a star… I already have an account with Ashley Furniture and was prepared to pay cash for anything over my existing credit line. The salesman told me I would have to reapply from this barcode on his tablet since I was in a different state from the state it was opened. Now I have purchased from various Ashley stores throughout the United States and it is used just as any other department store credit card. So I did and of course since I have an existing account it was declined. Now I have an unnecessary hit against my credit and then offered credit from some other company I have never heard of. He then called the bank that issued my Ashley card and she of course explained it was declined as I had an existing account and she explained to him exactly what I was saying before he asked me to do this. At that point I lost trust in the salesman and decided not to move forward with the purchase. My feelings were if he wasn’t sure how their existing accounts with their company work then how many other things might he be misrepresenting? I was disappointed as I spent hours and was hopeful I was done with this aspect of my week so I can move onto something else. I like the quality and style of furniture you get from Ashley.

Large selection, quality mostly seems pretty good, the "buy it today" pressure was more than I prefer.

Great furniture. Friendly staff.

The sales associate Syed was very helpful and not to aggressive or pushy trying to make the sale. He left us alone to do our shopping.

Affordable furniture. Helpful and informative service from the time you step in the store until your furniture is delivered.

The staff is wonderful!! I’ve always been a fan of Ashley furniture because of the quality and it last for years. I just moved from California and had to sell all my furniture! Out with the old and in with the new .. This store has a beautiful selection of furniture.. You won’t be disappointed !!

The products that I researched online looked similar I'm person and were available for delivery in a timely manner. The sales team was friendly and knowledgeable which made my decision to purchase that much easier.

Vince was a huge help and very knowledgeable about everything we needed. Thanks!

I ordered furniture a week ago and was told I’d hear from someone in a few days regarding my order. I have yet to hear from anyone and when I call the store, no one answers. I’ve reached out to the sale person who assisted me but they’ve read my message but haven’t replied. It’s disappointing that they can be aggressive with a sale but unprofessional with their follow up.

very bad because they have not delivered it yet and it is almost 1 week of purchase I will have to make the cancellation

It was great customer service and they really listen to what the customer wants

I’ve had the worst experience with this company!! I was charged for to parts of a sofa I NEVER RECEIVED AND THIS WAS MORE THAN A YEAR AGO!! I have contacted them to dispute this more than a few times. I have been patient thinking it was a misunderstand that could be easily be fixed. I get bounced around when I call after emailing back and fourth for months and still getting no real help. PLEASE TAKE YOUR BUSINESS TO ROOMS TO GO OR GALLERY FURNITURE!! ASHLEY FURNITURE WILL ROB YOU AND THEN TELL YOU TO DISPUTE AND AND PROVE YOU DONT HAVE THE ITEMS. When clearly they see the delivery slip show what was delivered. I WILL CONTINUE TO LEAVE REVIEWS TO WARN PEOPLE UNTIL MY ISSUE IS RESOLVED!! But please don’t waste your time or money with this company!!!

Terrible service, Horrible return policy, awful delivery team that takes advantage of the situation and lies to customers. Corporate/customer service is rude, unhelpful and unprofessional. Save you some time and headaches and go to American Furniture Warehouse instead.

The service and hospitality was great.

Showroom was emaculate, Regina knows the merchandise and applied a professional experience for my purchase Store manager Eddie I will be back for future home furnishings

Syed was an absolutely fantastic help. He asked me all the correct questions, listened to me, and made professional recommendations. I will most definitely return to this store to buy more furniture from Syed. Thank you, Syed!!!

I had a very good experience .The sales person very nice and willing to help!

My guy and I recently purchased a sofa set, mattress, and bed from this location. I was met by Chandra at the door. She listened to what our needs were and immediately set out to help us. She was extremely knowledgeable about the mattresses and was patient as we tested out each mattress multiple times, eventually choosing the best fit. Next, it was on to sofas... Instead of being a pushy sales person, she picked up on the clues that we needed a bit of space and checked on us from time to time. She was VERY friendly and personable. I definitely recommend Ashley Funiture and this gem of an associate!

It was a nice experience talking to Sam at Ashley. Very knowledgeable of everything at the store and provided excellence advise. Thank you Sam for your service.

If i can put 0 stars i do

Very good attention

The store was well clean and maintained. Our salesperson, Syed, greeted us as soon as we walked through the door and helped us immediately. I was in search of a new mattress and Syed was very helpful, knowledgeable, and personal without any pressure to purchase. Overall, great experience and would definitely be shopping at this location

Great customer service, very patient selection is great 👍 I could say more but visit you will not be disappointed I am a customer and me and my wife bought Beautiful furniture thank you guys 💯

This is a best place to sell but not for customer service and satisfaction. I am highly disappointed with Ashley as there was no one to resolve my issue when I bought king and queen mattress. I called multiple times to the customer service and explained the issue about the defect item delivered to me but no one bothered to address my issue .

Our salesman Amir (??) was great, didn't try to pressure us into something we didn't want. We look at a few options and then purchased the one we liked. He got us in and quickly. Very personable, knowledgeable and friendly

(Translated by Google) excellent furniture (Original) Excelente mueblería

Great service

My sleep specialist, Regina was very nice, friendly and knowledgeable about the different types of bed

Michael Brown made me feel very welcomed & he went above and beyond to make sure I got what I wanted.

I got the couch I wanted ❤️❤️❤️❤️

Great customer service! The sales person was very courteous and helpful with our purchase.

Great service and attention. No high pressure tactics. Available when needed and left to browse as desired. Manager showed his appreciation and staff were highly professional. Great experience 5 stars

💯

Great service and friendly sales people

Great customer service and selection of items.

Syed was quick and knowledgeable, I’m looking forward to working with him soon and in the future!

This people here are amazing, excellent service and Josie is the sale representative to ask for it!! Thanks Josie.

Easy to shop around without the sales people being pushy. Fast and simply purchase process.

Excellent attention 👍

Excellent customer service above and beyond for Ledalle Evans and his manager went above and beyond they both were professional and welcoming !!

Great friendly service.

Purchased a couple of furnitures from Ashley's store a few weeks ago and the sales man Amir was super helpful and made the process easy! He was not pushy at all to make a quick sale and was very knowledgeable of his work!

I ordered some couches seen in the store and was told they were the color beige. When I received they were a steel color and I took a cushion to compare it to the one in the store. The salesmen agreed they were a different color but when I contacted customer service they were no help at all. Told me that they saw no mistake when even their employees agreed on the color change.

Sunday was very wonderful. Not pushy. Very polite. A pleasant experience

Bad customer service ask them repair 5 different servers

Eddie was very helpful, professional, and pleasant. I purchased a couch that was better than the one I initially thought I wanted! Thank you!

Ashley had a wonderful selection to choose from. Pierre was an absolute pleasure to work with. I have visited other Ashley home stores in the Houston area and this was by far the best experience.

Absolutely horrendous quality furniture for the cost. My husband bought two couches from them, and within a month the cheap particle board supporting the cushion cracked in half. On the other couch the arm rest started separating from the rest of the couch and is sagging. Not once was the furniture misused or roughly handled. It was used for its intended purpose. We called customer service and they refused to help and said we had to pay for the damages due to THEIR failure in quality management. Don’t shop at Ashley. Save your money it’s just not worth it. Absolutely atrocious furniture from a terrible company.

Bought a cabinet on April 22, 2023. I was promised by sales guy, I. E. Sunday that it will be delivered with shelves. I received the cabinet an hour ago without 6 shelves. Of course that is what other sales person do give promises to make a sale. Now I have to make phone calls to get the shelves and wait for delivery! Who knows when those shelves will come, right?

Provided great and friendly service with a very pleasant atmosphere.

I had a great experience at this location and the process was very fast and easy. I knew exactly what I wanted and needed and Mr. Sunday was very helpful.

I was first given to a Michael brown and then he gave me to Jeffrey Horman which turn out to be class act professional and he made me feel good about decision as soon as he open his mouth so I definitely will be referring this furniture store and Mr Horman

Store experience was good. Our mattress guy Vince was extremely knowledgeable. Definitely pricey compared to other stores. However when we left, the only put one box spring on our paperwork, so we had to go back to the store so they could correct and sign new papers. Delivery was fast- but we didn’t get our full order. Missing the mattress. Unfortunately we’ve already sold our other bedroom set so now we have nothing to sleep on until it arrives. Just talked to customer service and they said it could be 48 hours before they even contact to me to set up a delivery date. Not happy or satisfied at the moment.

I purchased a sofa and love seat SET from the Willowbrook store. The sofa was delivered. The love seat was on back order, according to the salesman, Amir. When I called to check the status of the love seat, I was told it was discontinued. I asked them to refund both the sofa and the love seat, since it was purchased as a set. I was told that someone would contact me to schedule pick up of the sofa in order to process the refund. No one is calling me back to process the return. This has been going on for almost two weeks now. The store refuses to provide contact information for anyone higher than Eddie, the store manager. They also refuse to provide a working number to the distribution center to schedule a pickup. The call center is located overseas and keeps telling me someone from the store will call me to schedule the pick up.

Sales Representative was Very Courteous and Professional...Excellent Customer Service!

Sad to say that our experience here was not the greatest. Mr Brown seemed very distracted and in a rush - the forms I filled out for the dining table we purchased were filled out correctly and after I received the printed forms of confirmation, my mothers name had been misspelled. I contacted him to let him know and to please fix it, he said he would and that it would not affect anything. We just received her credit card and now every other piece of information from our purchase, has her name misspelled on everything. Now we have to contact customer service to have it changed yet again. On a good note, we are happy with our dining table

She was friendly and helpful.

For a simple small dollar cash purchase they wanted DL number, sign 5 times, copies, more signing- they weren't going to complete the sale w/o my DL number. Idiotic

My SA was very helpful and I was happy to find a piece I love!

Amir was very professional, polite and knowledgeable of all his products and promotions. I will recommend him to my friends.

Jeff and Mike were amazing!!!! Jeff is so personable and they both took the time to explain everything to us! They seemed as excited about furnishing our new house and we were.

Had my delivery date set up for Saturday 4/8. Didn’t receive a time frame to pick up and now I’m canceling the delivery and going to pick up myself since they can’t do their job correctly.

Came in and knew exactly what I wanted and Regina was super helpful. I made my purchase and I was out of the store in less than 30 minutes!

I search long and hard for a nice couch. I really wanted went to Ashley Furniture, the salesman was helpful. Set an a lot of couches wanted this one. It was delivered my neighbor received it while I was working. There is no apparent damage. The fabric is very scratchy. I've tried to live with it. I finally complained when I noticed all these other faults and it has been months of calling sending pictures. I think I feel like I will go away but I'm not the customer service has created a nightmare for me.Today I'm supposed to have a technician come, so I takeoff work don't get paid and half the day is gone and no one's even called me. This is a joke, right? I knew I should've gone to Gallery furniture.

Pierre is always so professional and helpful when I purchase any furniture from Ashley. I don’t go anywhere else because I trust and value his service, Ashley’s product, and the great deals.

I love this store. They are so helpful.

Syed I think was his name. Highly recommend, was very helpful.

The salesman Mr Donovan Barret was very nice and professional , I told him I would go and ask for him to show me living room furniture as soon as I am ready, however, I was disappointed that I picked out an accent chair that we saw online and was willing to wait for delivery however that accent chair had been discontinued and it was still on their website. So when you have your heart set on something you really like and it is not available anymore even though it’s still showing that it is , it’s a big let down.. so I ended up choosing something else . I recommend that the IT Dept keep their website updated on a daily basis to avoid these let downs.

Bought furniture at the end of January....furniture was delivered all damaged. Took multiple calls and visits for them to respond. Will they replace the furniture....nope, will they take the furniture back....nope but they will repair it. So basically you are buying repaired furniture when you shop there. I would strongly suggest not shopping there, unless you like getting repaired furniture and lousy customer service.

Excellent service. Patient with our needs, explained everything thoroughly. Thank you

Great service from our salesperson Mike. Always great quality. Really nice experience.

I lovedddd it , for my first time Jeff made sure I was in good hands ! Great time , wasn’t a dull moment making a huge financial decision .

High pressure salesman, very uncomfortable, needed to leave

Syed Sold me an Hybrid Adaptive Queen and adjustable base, which I had to finance. I also purchased a recliner for $575 in Cash. The recliner in the store was very comfortable and soft and easy to get out of. The one that was delivered in the one that I sit in, is very hard very uncomfortable and I can maneuver. When I called the store they said sorry. Too bad you signed for it. It's yours now. On top of that I did not get the adjustable base come to find out they were out of the adjustable base that they sold me. So basically they sold me something that they did not have which the adjustable base itself is 575 and I'm paying for it monthly with the bed and I still don't have it and I purchased this stuff February 7th. The multiple excuses that they've been given me have been just lies upon lies upon lies but what I've basically come to find out is they can't get the SKU number out of my contract so that they can get me a new base delivered to my address. Or take it off of my contract. But of course they don't want to take it off my contract because they just want the money. I've been reading all these bad reviews and I think a class action lawsuit is in order. Ashley at the corporate to the regional to the area stores have no integrity. It's terrible

Regina in Ashley store willow brook is really good, very patient and understanding .

Went in to purchase full size bed for guest room and was assisted by a very knowledgeable young man. I was able to purchase the bed and mattress. Great sale. Thanks for a pleasant experience.

I came in looking for a Bedroom suit and found exactly what I was looking for with the help of Amir Shekarisaz . He did a great Job ( Presentation) on all I wanted and Wes looking for .

We’re so glade to choose Ashley for our bedroom set. Great customer service, and my salesman Mr Sunday was awesome. He help us through the whole process. I mean from the time we walked in the building. He was very patience with us and made sure that we were satisfied when we left. If you in the market of buying furniture I highly recommend to shop at Ashley

(Translated by Google) They have nice furniture, but in certain items they exaggerate their prices and some products are chipboard (Original) Tienen bonitos muebles,pero en ciertos artículos exageran sus precios y algunos productos son aglomerado

Loved that they took they’re time with us and did all that they can for us .

Pierre was amazing and helped us through the process of picking out a lot of furniture for our new home. Great representative for your company

What a pleasure to do business at Ashley. Ladelle was very knowledgeable and patient. We never felt pressured to purchased anything. Thank thank Ladelle for your help and your honesty.

Felicia is awesome and so patient!

We purchased furniture and had it delivered....every single piece was damaged.....I reached out to them immediately and than headed to the store the same day when they didn't respond. It took them until March for someone to finally come out after I reached out to them multiple times. They want to fix my furniture??? I didn't buy repaired furniture, I bought new furniture. I guess I really bought damaged furniture.....Ashley, I still haven't heard back from you when you visited; just come pick up your garbage; I'll spend more money with Mattress Mac..

Great experience!

Pierre was very helpful. He gave us space to shop and look around and answered all our questions. He gave us a great deal and helped us find exactly what we were looking for.

Good clean store , great selection, and pricing. The people working were very helpful as well. Definitely check them out for furniture needs.

Go see Ms. Regina ! Thanks again for your amazing customer service.

Rocco rocks for allowing my family to be in the presence of professionalism and ensuring with got the best deal!

Had a great experience. Could look around with no pressure. If I had questions Sunday was right their for me. Great salesman. Made me feel very comfortable. He was awesome. Great furniture to choose from.

Quick and easy!

The worst people to deal with . Been waiting on my furniture since December, here we’re are almost 3 months and still my living room set is incomplete. The worst sales people . I will never ever give them my business again . I’m taking this to the news . Do not buy from Ashley

First time at Ashley Furniture and do not regret the it! Great Customer Service!

Great customer service! We arrived around 8:10pm and they close at 9pm. They were very helpful/energetic/ and with an upbeat mood. After a long day you wouldn’t expect to get that type of customer service. Syed was the sales man to help us and he was very great. He wasn’t pushy from the get go he said feel free to look around and any help let me know. Most of the time salesmen are over your shoulder and you feel like you can’t even speak in private with your partner of what’s better. He knew when to come and help us out. I really appreciate that and he stayed late with us to help. Again thank you Syed!

Excellent customer service I was just looking at furniture and the salesman made my dreams come true 👍

Awesome Experience. Pierre and Chris was Amazing very helpful great customer service 😍Thank you so much I will share my experience with family and friends ❤

Very friendly and helpful staff. Will definitely come back to purchase more furniture.

Love this place and the variety! The sales person there Sam is awesome! We’ve been shopping there for years and always ask for Sam. Great attention and is always helpful!

I want to file a complaint and I will be reporting you all to the bbb. I placed an order on 2/6/23 with your sales rep Michael brown who told me I would have the sectional by 2/11 he stated you all had it and I would just have to wait two weeks for the additional chair I purchased. I didn't hear back from anyone about delivery so I called on 2/10 and was told that he did not schedule delivery. So then they proceeded to schedule delivery for the 2/15 then when 2/15 come i am told my item is back ordered. Every time i called they kept switching which product is here and which is back ordered. So basically everyone is lying. Then i was told it would be here on 2/18. Now i am being told April. I believe you guys are lacking integrity and are committing fraud to bring in business. You took my money and i have no product. And when i ask for corporates number no one wants to give me the information. This is a large business in many states I know you have a corporate or complaint department. I will be reporting you. This is the worst service I've ever encountered .

We had a great experience and a wonderful salesman Mr. Nabulsi

Everything delivered was damaged, noticed it as they were driving away. Went to the store the same day and also immediately responded to their number that asked if everything was okay. We are over a month and two store visits and still have the broken furniture. Very disappointing - Shame when you like the salesman and one of the managers that it gets screwed up by the delivery guys and customer care team.

Regina was amazing. She guided and informed me about the best options for me. This was the best mattress buying experience I’ve ever had.

Quick and friendly service

Friendly, personal employees.

Pierre was a great salesperson… let me meander around and answered all our questions. Picked out a beautiful new sectional for home with the help of Pierre’s knowledge

We found what we need there.

Wonderful experience

Had an amazing experience great costumers service I definitely recommend Syed Zaidi ..

Great sales men Ladelle Evens treated us like a friend and taught us the importance of a great bed.

Great customer service. Pierre was excellent very patient with us. Extremely patient with my wife in making her choices

The sales guy as well as the Store manager were so friendly and helpful.

Service was great not rushed and was very through. Ladell was Awesome!

Syed B at the Willowbrook location was amazing! He helped us on the phone the day before and made sure our in store experience was smooth and quick. He was very knowledgeable about the different lines and was able to answer all our questions. Thanks Ashley!

Bad service l when to get some chair on December 23 and l still not get anything they take so long one of the guys Jeffrey Harmon never respond 😡😡😡

Everyone was very knowledgeable about the merchandise I was interested in

Very good experience

Excellent service!!! Thank you so much Syed & Regina!!!!!

Great customer service!!

Met Syed Z today at the Willowbrook store. He was very pleasant, friendly and helpful. I really enjoyed interacting with him. He made sure I understood the financing and the procedure for picking up the merchandise at the warehouse (which was my choosing).

(Translated by Google) The customer service in answering all my concerns was excellent. (Original) El servicio al cliente al contestar todas mis inquietudes fue excelente.

It was very professional, courteous and considerate. Sunday explained and answered all our questions. It was our pleasure in meeting a person that takes time with the customer.

I ordered a Temperpedic mattress at this location from whom I thought was a seasoned Salesman, Mr Pierre Green. Come to find out he placed the wrong order. I ordered a Medium temperpedic mattress, I was delivered a Firm temperpedic mattress. I call customer service and even spoke with Mr. Green directly over the phone who advised the mistake was taken care of and on the 30th day of the trial period the bed would be exchanged…per the company’s guarantee policy. I accepted it because, okay per policy. Just wait for the trial period. Its a mistake, it will get fixed, so I thought. Come to find out on the 30th day there was no record of the request or complaint. I called the customer service line, spoke to a representative for about 45 min and again thought a request or whatever paperwork was needed to be completed was done in order to exchange the mattress. She advised she would call back with an update. Negative!! Two days go by and I called back again and spoke with Mrs Porsha in Sales, who states there is no record of my complaint or exchange request. Mr. Green calls me back and advises the request will be submitted. Of course with plenty of attitude and is very offended I am even having this issue with my order. No apologies. He continues to state he has been doing this for years and there was no way he made the mistake. He was unable to provide me with any documentation or proof of my request and I am just suppose to continue to get the run around on a huge purchase. Customer service personal were no help on this matter. I understand mistakes happen, I have been more then patient with dealing with this order. Refrain from coming to this location. My second time at the location and thought I was going to have a decent experience but it has been an absolute headache. Go to Gallery Furniture or directly to the companies store. So disappointing.

Pierre green is the guy to go to.. Dude is top shelf when it comes to finding what you truly want in furniture and when it comes to three mattresses the got really knows it all. Thanks Pierre I will be coming back

Excellente... Friendly !!!

I felt very comfortable talking with my sales representative. And everyone else was also very pleasant. I had great experience!

Low pressure easy buying experience. Salesman was informative but did not act like my shadow. The furniture I bought was very good quality and they also gave me a discount along with deferred interest financing

Lies, empty promises and do not schedule delivery of in stock items as promised only to have it sold to someone else and place our delivery on back order. Bad business. Follow up: Their multiple responses to "make right" gets nothing done. More lies and empty promises. Waste of time. I will not use Ashley again and recommend you all to go to the many better competitors out there. You will thank me later.

store give me the worst experience of my life .that furniture I got from Ashley was broken , and really late on the delivery day also I cancel the order and it take for ever for they to fix a issue these is the worst future store

Quick and did a great job putting together and cleaning up.

It was so wonderful to walk in and be greeted by one of the most genuine people I’ve ever met. Mr. Pierre Green was knowledgeable about all the products and he did not try to update me, he really wanted to give me and my wife what we needed. He did an amazing job and we are so excited about our purchase.

It was a pleasant professional experience. Now I just have to wait for the piece to come in v

Awesome

Ashley Homestore is a big disappointment. They put high dollar price tags on furniture (sofas, sleepers, and chairs) that's not made of solid wood. Their sales staff convince you to purchase their protection plans, but when you call because the furniture is falling apart they won't honor it. The plans my 83 year old mother paid for were $299 and $399. Nevertheless less, the furniture is not made of solid wood. The furniture is made of wood chips or shavings that have been compressed together. If you don't believe me, take a look under the back fabric of your recliners, or the sides under the pillows of the sleeper sofa. It's horrible. The furniture from Big Lots is a better quality. I just wish I could get my 83 year old mother's money back. It's terrible the management know it's not right but won't stand up for the customers. This is a place I never want to work for, and will never buy anything from them again. We've told all our family and friends about our experience, and ask that they not shop there and spread the word. It's ridiculous, all the money that was wasted on cheap furniture being passed off as furniture that was of good quality. Ashley has a number of class action lawsuits against them for this very thing. Just awful. DON'T SHOP AT ASHLEY HOMESTORE EVER!!!!!

I needed an item for Christmas and they made it happen. I got to pick up quickly and Vince Rocco was a great salesperson to work with

thank you for your help and great price

Pleased

Store operate and manage by Sicilian mafia! you will regret after closing deal with this store! Its better to shop from any other furniture store! If you support shady business practices and scammers sales associates like Micheal Brown then you can shop form this store! You will regret! They don’t even deserve 0 star

Loved merchandise and made arrangements for bedding to be PICKED UP. When my son arrived for pick up he was told HE couldn’t pick up. After phone calls he was told he could but merchandise was not available. First personI spoke to was not very helpful. Decided not to do business with store and cancelled. This was all within ONE day for merchandise paid on ful.

Obviously did a great job as we bought today when we were only planning on looking today!

Chandra was so helpful and easy to work with. She greeted us when we walked through the door and was so sweet throughout the whole process! I recommend coming and seeing her.

LeDale helped us today with some patio furniture & he was awesome!! Go see him!!

Ladell was excellent

Positive and efficient. I would recommend. Pierre was a enlightening.

If I could give this place 0 stars, I would. I purchased furniture in October and they told me I would receive it in 2 weeks after purchase. It is now December 6th and I have still not received my table or the couch. They have lied many times about when it’s suppose to arrive, yet it never does. I have gone to the store to bring this to their attention and they never help me out. They also denied my refund when I asked for one. They are there to help you when purchasing their items but after that, they do not care anymore. They only care about selling it to you and taking your money.

Good selection and great service

Great customer service

Many salespersons where there ready to greet you at the entrance, but without the rush to haggle with you. As my wife and I proceeded further into the store, we were met by one of the individuals standing to greet customers, and I had a great experience with working out a affordable deal for quality furniture and quantity to fill two rooms in our new home.

Why didn't we go first to Ashley Furniture? we coul save a lot of time by doing so. Jake, our salesperson was very helpful and knowledgeable about the items we were looking for and made our purchase much easier so we could enjoy our evening. Absolutely recommend.

LaDelle E. was our salesperson and extremely helpful, professional, courteous and efficient. I came in for one thing and he focused like a laser to help me find it. I gave him a tight timeline for delivery and he met it. I could not have been more pleased. We need more people like LaDelle in this world!!

We had a good customer service, but I don’t think he was honest when he said the product would be here to revive in 2 to 3 weeks. We bought the sofa believing we could have in a few weeks. Next day we called them to make sure and another person said the sofa would be available just 8 to 13 weeks after we bought. I don’t think was a honest conversation with the guy in the store, he just wanted sell the product and didn’t think about us. Other than that was everting fine.

Nice, supportive and respectful staff

Michael was very patient with us. We were a bit undecided about what wanted but he handled us perfectly.

Great quality furniture and great service.

Everyone Was great and had me laughing the entire visit Thank you and I will definitely return with My sales Lady…

Good experience. Our sales representative was easy to work with in making our selections.

Sales rep was very helpful. He knew his products and was very efficient in the sale.

The staff was very friendly and helpful with the whole purchasing process! They didn't follow you around the store continuously, and let you explore on your own, checking up on you every now and then. Once they learn the style you are going for they give you good suggestions! If the sales associate Jeff is there, he was a huge help!

Sunday was excellent.. we actually ended up buying more furniture than we thought from your store because of his welcoming and polite nature.Great stuff and excellent customer service..

Very quick and easy! We weren’t followed around and we got to take our time and I found a great couch!!

Purchased a sofa set. When it was delivered by their horribly staffed 3rd party team, one of the power cords didn’t work. Neither the deliverer nor Ashley followed through on commitments to replace so I ended up buying another cord which has a 2 month lead time. Will not spend another dollar at Ashley..and I have lots more furniture to buy.

Great service. Pierre was a pleasure to work with!

Ordered a cabinet . Came to the their outlet 2 1/2 months later. In a Box. Took a couple of pieces out , the front with the front doors attached. Could see a gap between the doors but thought we could adjust them. The area did not have good lighting. Got it home and there was significant gaps at the top and on the sides of the doors. The inside shelf has a finish but not the cabinet itself. The shelf is a different color than the cabinet. The image on line shows smoked glass .Mine are clear . Went to the store, talked to the manager. Rude is putting it mildly. Very, very rude. This is the store in the Willowbrook. Sales person is now gone. He stated to me if the piece was not what it looked like online I could exchange it. BEWARE be very careful with this store. Technician they sent said it can’t be fixed. Have to order new doors. So I paid, waited 2 and half months and now wait another two months!!!!!! I should be enjoying what I paid for NOW. DON’T trust these people.

Awesome people they made it fun to look for furniture Peter and Regina are the best thank you for everything

Helpful and friendly sales personnel. No high pressure.

Pleasant experience. Knowledgeable salesman and he did not pressure me.

I'm not sure where to begin here. I have purchased from this location before. The store is clean, the salesmen are attentive, and I normally have an easy time finding what I want. The wife and I purchased a living room coffee table and side table, it arrived today. I began to put everything together just fine (side table). When I inbox the coffee table I notice damage on the inside, ok I guess. I don't complain much and it's on the inside so it's ok. I began to put on the legs and that's when I spotted the problem. Why in the hell is there a hole missing for me to put the legs on the table together. At this point it's almost comical as everything was going too smoothly. Recommendations: Always always always CHECK your items when buying from Ashley. I did but this deficiency was on the bottom and I missed it. This mixup aside I am pleased with my items but I expect better from Ashley furniture. If I knew this was something to worry about I would have just gone to IKEA.

Micheal B. was a great help and i will be referring people to him

Loved the furniture selection! Good quality as well as modern pieces to choose from. we went during a black Friday sale and it was so well priced!!! The gentleman helping us, Tommy, was so nice and helpful. Not a pushy salesmen by any means. Highly recommend !

The salesman, Jeff was super nice, the delivery team came when they were supposed to, delivered and set up quickly, and left 0 mess behind. We love the sectional and overall it was a good experience.

Terrible shady buisness. We ordered a table set and only a few chairs came and the table, and it was messy, and we waited half a year for the first table and chairs. Later the other chairs came by. Soon after that. And all they said was They opened 3 credit cards on our name without our permission and dropped our credit score. This is a scam.

Our experience at Ashley’s furniture was fantastic thanks to our sales rep, Sunday. He was friendly, professional, and knowledgable. Will definitely keep shopping here and adopting Sunday as our new rep!

I ordered a credenza in June, received it in October only for the legs to be warbling and the legs did not touch the ground. When I mentioned this to the guys who delivered this he stated he would contact customer service.

I wish I could give a 0 star but it has been a very poor service from Ashley. I ordered a dining table from their store in Tomball Parkway. Firstly, the delivery was late. Later the delivery guys found out that the warehouse sent incorrect parts due to which they could not assemble the table. They left all the parts (unassembled) and told us that the replacement part would be delivered in next 2 days. However something did not sound right to me, so I called the sale representative who helped us with the table in the store, and he was not helpful at all. He said there is nothing he could do and I needed to call the customer service. The customer service was not aware of this situation at all and told me that they would now order the replacement part that would take 7 to 10 days ( I called the customer service again the same day only to find out that the part would not be available until November). On asking if I would at least receive an email confirmation about what we just spoke about, the guy on call was rude and told me that there is nothing he can do and I should trust him with what ever information he provides.So here I am. I have guests coming in 2 days and I have no idea if I will ever receive all the parts for my dining table. I am never going back to Ashley for my furniture. Seems like they only care about selling their product, they do not take any responsibility of the delivery and assembly once the product has been sold.

Very good people. Great prices.

False delivery date they promised delivery on the date i chose and turned out it will be about a month later i specifically told him if there is any risks i won’t buy gotta get refund and find bed for my daughters soon. They got nice stuff tho wish they would trick me tho

Today my husband and I went by to look at couches for our new home. We worked with Jeff. He was very helpful, informative, and most importantly, he gave us our space to shop around and answered questions when we had them! We are so grateful to Ashley Furniture and Jeff for a great shopping experience today and our beautiful couch we purchased! Thank you!

We loved the service and good deal

Salesperson was great. Quick and easy purchase

my sales person was Tommy and he was great very helpful I was very satisfied will shop here again and would recommen the store to others

Both Christopher’s were great ! And very helpful! Thank you!!

Tommy provided me excellent service as aslways. He was very friendly, curteous and funny.

Syed B was amazing with helping me and my girlfriend get a bedroom set, made the process smooth as possible and offered the best pricing aswell. Much appreciated, and I recommend him to anyone shopping here!

Two out of three pieces of furniture were damaged. I don’t like the poor quality, which was beyond obvious when they loaded up boxes of pieces of furniture I had to assemble. It was supposed to be already assembled for me. They don’t want to give me a refund. If their furniture was of decent quality and they had good service, they wouldn’t try to force you into keeping it. I’m honestly embarrassed that I did business with this pathetic company. Wish I could give ZERO STARS.

Bought a recliner from Jeff at Ashley furniture willbrook they delivered it today perfect condition set it up and it’s beautiful furniture

Don’t shop there . All staffs are rude and unprofessional.

I actually love their choice of furniture and feel most of it is made with good quality. We have purchased many items from Ashley. I feel their communication is very poor. I would think that if there are significant delays in delivery dates of furniture that the sales person should take the time to communicate with the customers, especially at the amount of money spent. Also, we took ALL precautions they suggested when delivery date and time is expected and this last delivery the men were very abrupt with us and managed to scratch and put a very large gouge our brand new floors and then covered it up. Again, mistakes happen but taken ownership of said mistakes is huge in integrity. Unfortunately we will no longer be purchasing from them.

I can’t comment on the actual chairs yet, as they won’t be delivered for a few weeks, but Syad was an awesome sales guy! He didn’t hound me or make me feel stressed, and he was also very professional and nice! You should ask for him when you go to the Willowbrook store◡̈ 5 stars for service!! Yay Syad!!

The sales team did a great job working together to get all my bedroom needs. No sales tactics just great customer service from everyone at the store.

The salesman was very knowledgeable and courteous to us We had a pleasant experience with him I'll definitely recommend him to other people

I purchased 2 Temper Pedic Mattress on August 21 and picked delivery day was Sep,3 . On that day, they delivered only the Queen one with no note, no call, no text. I called CS and they said the King one was on back order and would be delivered earliest on Sep, 13. By Sep, 7 they asked me to choose delivery date between Sep 14-17. I chose Sep , 14 . And now they call me back and said it will be delivered only on Sep,15. I asked to talk with manager but they denied me. Never do any business with Ashley again.

Great job

I'm very glad I went to Ashley Furniture, located at 17727 Tomball Pkwy. I was looking for a black bed in a certain style and my sales specialist,Tommy Barkley, went the extra mile to find the perfect bed for me. He knew there was a bed on line that was not in the store. He showed it to me and it was exactly what I wanted. He placed an order and it will be delivered to my home in a few weeks. Tommy is very knowledgable, professional and friendly. Thanks Tommy for finding my bed for me!

Great help and good product.

Very customer friendly and showed patience

Excellent Sales Associates with gorgeous furniture. I ordered a beautiful Coffee Table. I just wish it was readily available sooner than the six weeks.

Very unprofessional salesman at the sleep center instead of asking me what kind of mattress he asked my for “how much you want to spend $5000 , 4000 3000

I ordered a dinning room table with six chairs and a dining server. Took excellent time to arrive,less than a week I believe. But… the table didn’t come with any hardware,one of the six chairs was wrapped in plastic and when I took it off there were already scratches on it. The servers bottom drawer was not installed correctly. It took me four time to get in touch with someone from Ashley’s. Then I get told it will take 7-10 business days for my hardware to come in. We will be eating dinner on the floor I guess. The delivery guys were in a hurry so we couldn’t even check if everything is there. It was our second time ordering from Ashley’s and didn’t have any issues with our first order.

My salesman, Mr. Sunday Eshiet was absolutely the best. We clicked from the moment I walked into the Ashley store. He didn’t apply the usual high pressure sales tactic. Plus I knew what I was looking for, and Sunday took me straight to the collection. The best part is that Sunday overdelivered with an exceptional price and made me laugh while I spent money. Sunday should be the company lead trainer on delivering exceptional customer service and a memorable Ashley customer experience. Thanks Mr. Eshiet!

Everything was great. From the time I went to the store to the time I left. They assisted me with purchasing furniture. It was good….

Chris was a great help. He knew how to give us space to look yet stay close enough to assist when we had questions. We will return to this store for future furniture needs.

HORRIBLE HORRIBLE place. They lie to you about your delivery day to get your money. They told me 2 weeks and it’s now 2 months and every time I call the store they give me a new date which is 20 days out again another month wait. Save yourself a headache Don’t trust them don’t shop from them!

Good

Sales person Michael Brown was so patient, has excellent customer service skills and was able to work with us to obtain excellent financing !

When you go in knowing what you want or need and they listen and deliver. Nothing more nothing less.

Friendly and Helpful staff.

I don't recommend this store because not every item on the show floor is available and they refuse to sell you the floor model. They also have no idea how to figure out if and when they will get the furniture on top of requiring you to pay for delivery of said furniture. Ridiculous.

Mr Tommy is an amazing example of great customer service! From the moment my family and I walked in, he greeted us and helped us with everything we needed. He explained everything in detail and had so much patience and kindness. I will definitely be back to shop for more in the future, thank you for a great experience! I can’t wait to get my furniture.

They were on time. Polite. Courteous. However there was a language barrier and no one could tell me why my order was incomplete. No coffee table or end table. Just the sofa, live seat and wedge..

I knew what I wanted. The salesperson was proactive in answering my questions with sincere courtesy and concern.

Michael greeted us as we had couple calls to arrange our visit to see a dining set prior to purchase. Lots of wonderful pieces of furniture and greatly appreciate the time Michael spent with us completing our purchase.

Went on a whim expecting to be in there 15 minutes or so, in and out. Got caught by salespeople! Stuck there almost two hours :( listening to speeches, and left upset. I'd never recommend them. Although the staff was kind, they shouldn't hold you 2 hours. Unacceptable! AND America's Furniture Warehouse has 2 EXACT SAME sofas for $1,000 less!! And NO salespeople to track you down. Go there instead. And this high priced store doesn't even offer military discount or any discount.

I worked with Michael Brown and he is great to work with! However can only give great reviews for the furniture when it is received! So far this review is for my salesperson only! There was torrential rain Michael made sure I got into my car safely and then texted me to verify if I had reached home safe! Very caring fella! Thank you Michael

Una verdadera pérdida de tiempo 😕 mal servicio, pedí un mueble paso un mes y nunca me lo entregaron cuándo lo compré me dijeron que tardaba de 5 a 7 días la entrega tanto paso el mes y mejor pase por mi reembolso nunca mas volveré

Now the delivery guys were great but the time it took to get our dining table was horrible. It took almost 4 months to get it. So please make sure your item is in stock before you purchase. Our salesman failed majorly to tell us that and was no help when we went back to see what was going on. He really needs to work on his customer service skills.

This place has awful customer service. They made mistakes on our order- they have my money and are dragging their feet on rectifying the matter. Buyer Beware!

This place is absolutely horrendous. From the MOMENT my grandmother stated we were there to look at sales, Micheal Brown pitched an absolute man-tantrum, over what i can only assume is him previously thinking he was going to get some kind of commission from a full sale. I mean this man so just so condescending. Completely turned off our sale all together. Things like "we are looking for ____" was met with a sarcastic "wellp we dont have that here" and a dramaticz unprofessional thud.

I ordered over $2K worth of furniture on July 9, 2022. I received an email letting me know my delivery date was scheduled for July 23, 2022. I verified the delivery date three times within that week and rid my other living room to make the delivery and assembly more achievable and less stressful. On the day of the delivery I had family and relatives from various states coming to visit and there was ABSOLUTELY NOWHERE for anybody to sit!!! I called again and they said “oh I’m sorry, your furniture is on back order”! BACKORDER!!!!!! They replied with your delivery is now scheduled for August 6, 2022. 🗣 AUGUST 6th???? I then received a call on Friday, July 29, 2022 at approximately 9:55 am from Ashley Homestore giving me, Tuesday August 2nd as a first available and I said I’d just keep my August 6th date because I wouldn’t be home. She said okay and she had me scheduled for the 6th. I eventually wound up being off on Tuesday, so I called Ashley on Monday, August 1st to see if they could honor Tuesday’s date then they tell me oh we see you are scheduled for Thursday, August 4th. 🗣AUGUST 4th??? I’m like where did that date come from??? That’s not what I indicated to the representative when she called and they all keep saying “oh, I’m sorry, the system changes the date”! 🗣THE SYSTEM CHANGES THE DATE??? Are you kidding me??? I’m plastering my review in everyplace where the eye can see. I will NOT order anything else from Ashley. If I’m at a non-Ashley store and I see the name Ashley (made or manufactured by) I’m still not buying it!!!!!

Always great helpful staff, and they don't hover which is nice. Ask for Syed!

0 STARS!!! My wife and I have been extremely disappointed with the lack of action since purchasing a couch from the store on 249 and 1960. I went into the store during lunchtime to see if they had what my wife was looking for and after the salesman approached with the whole rundown, I told him I would be back with my 7-months pregnant wife. She picked a couch, so we proceeded to discuss numbers and delivery. We went in the 06/08/2022 and before purchasing the couch, were told that we could expect the "white glove" delivery since we added it to our order for delivery on 06/28/2022, since it was in stock. Fast forward now to 7/24/2022, wife now over 8-months pregnant, WE HAVE YET TO RECEIVE ANYTHING. I go into the store every single week to get an update and every week I keep being told by management that the delivery date has been pushed back starting from 6/28, 7/5, 7/12, 7/26 and now 8/5!!! 3 week wait has turn into 7 weeks!!!I will never purchase from this brand again. The salesman was persistent in getting us to sign, but we haven't received the same attention or updates since. Mind you, THIS is for a couch, I'm glad it wasn't a bed!We only went with Ashley because the wait would be 3 weeks. We could've gone to someone else had we known the truth. I would like to know how to cancel the order or at least remove the $300 white glove option and perhaps pick up the couch myself.AGAIN, They deserve 0 STARS!

I was very pleased with my experience. Pierre was very pleasant, professional and helpful. He made the experience fun.

Sunday was really friendly and enthusiastic. He knew about the product and was prompt to help. Excellent customer service.

Great job delivery. Set up was quick and professional.

Booked a Dining Table and Chairs back in Feb with a promised delivery in 6 weeks! Multiple follow ups and nobody could give an exact delivery date. Finally was delivered today, 13 July! The one star I have given is for the courteous delivery personnel ! .. otherwise the whole experience was a negative star!

Ashley Furniture claims to be the # 1 in the world with 500 stores in over 123 countries,,,, awesome right????? But I can get a simple couch that I bought and was promised delivered in on 6/7/22 and other delivery cancellations because of back order and as of today 7/13/22 another promise on the 24th of this month… never again!!!!!!

las personas son muy amables. te atienden desde que entras en donde tienen la sala de exhibición y están atentos a tus preguntas.

The saleslady, Josie, was very professional and friendly and helped me find what I was looking for. The whole process was easy and I was very pleased to get the current discount price.

Sales person Mr. Jeff made this a very confortable and surprisingly, pleasurable shopping experience. To be honest his customer service and help is the main reaso. We decided to buy then and there. The store itself is a very clean and nice store. But the salespeople are the reason I became a customer. Having things in stock was also a plus.

Sunday was very helpful on my visit and continues to help me with my issues...

Very polit, professional and simple no hassle no trouble and good savings for good quality furniture I 100% garentee it.

From purchase to delivery and setup, everyone was professional, and everything was smooth and easy. Thank You!

I have purchased from them before and was pleased with their customer service. I went to purchase a new recliner and possibly a living room set. I go for comfort and durability. I found my chair and sofa and loveseat. The salesperson was knowledgeable and made recommendations for my needs. Any wait for the delivery

I have never had such a horrible experience buying furniture.

(Translated by Google) first of all I love the quality of the furniture and the excellent service 🙏🙌 it is my favorite furniture store 🙌 (Original) en primer lugar amo la calidad de los muebles y la atención excelente 🙏🙌 es mi mueblería preferida 🙌

This is our second big purchase from Ashley Furniture, and very satisfied with the service, quality and price.

Syed was amazing! He was very patient and gave us info upfront , very transparent and honest. Let us know each items availability that we were interested in. We are very pleased with our experience with syed and the sleep specialist at Ashley’s.

Just fantastic

Customer service was amazing, the manager nick was very polite and informed me everything I needed to know.

Great customer service from the time I entered the door till my purchase was made. Syed was an awesome sales rep and made suggestions to help me make my decision immediately. I’m truly happy with my decision.

I am so disappointed and frustrated with Ashley Home Store, I decided to take a second chance ordering furniture from this store, but I would never do it again. I did it in 2019 (which was a nightmare) and now in 2022. First They do not give you a exact delivery date, they just keep pushing back the order for months. I went to the Willowbrook store now in 2022, the sales representatives can be described as liars and unprofessional, to be exact Pablo Quiroga now he is at the Spring store (he said it). When I was undecided to place my order he was nice and placed the order so quick and gave me his cell phone #, but he will never pick up the phone when I was trying to check the status on my order. I only did place my order because he said it would take 3 weeks for the delivery, but after 3 months and 2 weeks I got I notification that my order was going to be delivered in 17 minutes, I was at work and rushed out to get there, but they could not wait for me 5 minutes after me waiting such a long time. I am suppose to get a call back to reschedule my delivery date (has not happen) hopefully it does not take another 3 months.The worst thing is if I cancel my order they would charge me about $400 dollar as if they would deserve my money for free.

Wonderful service, Mr Vincent Rocco help me with my transaction he was very knowledgeable and patient , he listened to what I wanted and he delivered.

Sure, the quality of Ashley's furniture is as expected. It was superb. The service was good when we showed up to make our purchase. As a matter of fact, to make a sale EVERYONE is attentive. UNTIL they make their sale. The rest after that is highly unsatisfactory. We purchased a dining set. The Sales rep stated we would get it in April. We purchased it in store March. We did not get it until May. I was not happy with the simple fact it was a two month wait, not because of the delay but because we were told differently. To top it off, it came incomplete. Just the table and chairs. This set includes a bench. The bench is still not available. We are now in June. I have tried chatting with an agent. They were quick to respond because they thought it was a sales chat. When they found out it was regarding my order status the representative stated there is no one available to attend me. I called the 1-800 customer service number that only gives me an automated recording telling me it will be another 5 weeks for my order to be ready. If it is accurate information my order will not arrive till end of July. This will have been FOUR Months just to get my bench. I had such high expectations of Ashley's furniture, but this is highly discouraging! This will most likely be my last purchase with Ashley's Furniture. They really need to communicate better with customers. The fact I have been the one to have to inquire about the status of my order each month rather than a sales rep taking the time and courtesy to update me on my very delayed order is appalling. Makes one ask, "Do you care at all about your customers???", Or is your "sales quota" all that matters??"

Michael Brown was super helpful and made sure we found everything we needed. We are so excited about our bookshelves and can’t wait until they are delivered. We will look for Michael next time we go back

I would not recommend this Furnature store if you intend to receive the furnature that you purchase. I purchased a large sectional sofa in cash. Was schedule a delivery date of May 31. Since that date I have gotten the run around, stating that it would be delivered the next week. At the end of the following week, they said it would be delivered by June ll. Now, today they say that is scheduled for June 21, but it’s only an estimate.

Don’t buy extended warranty don’t work And the living room are made from cheap Materials

Regina and Pierre worked above and beyond the call of duty. Professional and courteous to a fault. From rushing to get my mom a wheelchair when she became weak and could no longer walk; to making sure she was comfortable while testing out mattresses. This type of behavior can't be trained, it's learned at home. Respect for elders and real customer service. And to be blessed with the same two people who sold me my base and mattress four years ago was bonus. Thanks for a great experience, Mrs. Antonieta Baker-Simpson

Richmond was amazing. Not high-pressured, direct and to the point and easy to talk to. And, upon discovering a missing signature from our deal actually drove out to our house rather than have me come back up to the store! Amazing customer service!

There is always an issue with this company.

There was a little miscommunication with delivery of my furniture but I actually stopped in the store and Nick the manager was able to at least give me two barstools to hold me over until the rest of my furniture comes. He was outstanding

Excellent customer service!

Went In to look for a power recliner to replace one I previously purchased and it went out. The associate Michael was very friendly, courteous, and made the process an easy experience. He left his card with his information in case we had any concerns or questions. Awesome customer service skills.

The personal attention was great. Everyone was very professional and knowledgeable. Great experience.

Waited a month now for delivery with no furniture in sight. They gave us a delivery date which we confirmed three ways, took a day off work to be home, and got rid of our old furniture, and . . . the day came and went with no delivery. Only after I called them did they tell us they canceled the delivery because of a delay on their end without contacting us! The furniture hadn't even arrived in the city. So they knew days ahead they would not deliver and just didn't bother to tell us. No apology. We get the runaround every day we call, "be in a few days". Absolute clowns. Now we have to go furniture shopping again and go through the trouble of canceling orders. They'll mob you with dozens of fawning salesmen until you make the purchase, then they'll forget all about you.

Excellent facilities with to much to see… the staff is very good giving information and very patient… great costumer service Thank you Mr Tommy!

The staff were so friendly and helpful. Will come back!!

bought sectional here for tagged price two weeks later called alex salesman he told me that I was charged the wrong price call store an salesperson told me it was tagged wrong the wrong price on the unit my first an last time shopping here horrible experience will tell all my family and friends not to shop here thanks for nothing Alex terrible job guy.

Took 8 weeks to get my sectional because of a mistake the sales rep made (mis-labeled floor model) and the store manager ignored my phone calls and emails the entire time. Run, don't walk, ANYWHERE else is a better alternative.

Excellent customer service and recommendations!

Definitely love this place, ask for Richmond. He helped me and my husband with communicating with the credit company, making sure we were satisfied, and answering questions or concerns.

Tommy and Nick were awesome and did there best to make me satisfied with my purchase. Will be back again in the future for more.

Definitely love this place, ask for Richmond. He helped me and my husband with communicating with the credit company, making sure we were satisfied, and answering questions or concerns.

Great experience at the Willowbrook TX location! Chandra took the time and was very informative, as I thought through what I wanted to do in regards to making a couch purchase. Want a true professional that cares about her customers… go see Chandra! UPDATE: I had such a great experience until I changed my order with my sales rep. Now a major delay in shipping back to the sectional I originally ordered. I was told one delivery date, now has changed three times. What’s so unfortunate about it all, is the sales rep blocked my phone number on her cell phone and quit being apart of the transaction.

Vince at Ashley was great! He introduced himself, told me about the current promotions, and then left me to shop. He helped me out when I needed questions answered, and helped me find pieces of furniture I was looking for. Vince even let me pick up an end table and move it to another collection to see how it looked mix/matched. I ended up financing everything for 0%. Great experience and some really nice furniture to boot! I highly recommend Ashley Furniture!

Being a veteran of Viet Nam in the USMC MY WIFE &;& I were grreted witj thank you fpr your service by every employee we encounteted. Vince was our salesman. He was very infomative & polite. He made comparesoms between 2 lift chairs we were considering. Have never purchased any thing from Ashleys before. My only complaint is the delivery people will not Help move 2 chairs to make room for the one we just bought. Gallery furniture delivers for free & always help moves any furniture.

I was surprised on how knowledgeable my salesperson was on the product I brought. The experience was very nice.

Very friendly and helpful. The sales team went way out of their way to help us!!

It is now May 2022. One of the pieces that I ordered in November 2021 has still not been delivered. I get calls every couple of weeks saying they’re still working on it.

If I could give zero stars, I would. In April of 2021, after much shopping around, I purchased a sofa from Ashley (Tomball Parkway) for my new house. Paid cash for it. The salesperson told me that delivery would be in 4 weeks and I would get a phone call prior to that confirming delivery time, etc. Well, I got nothing and the delivery date comes and goes. So I called the store, go through their automated system and am told that delivery is now 16 weeks!! I decide to go back to the store and cancel the order. So I drive 65 miles (because by now, I've moved to my new home literally an hour away from the store) and go into the store. I go to the service desk and tell them I want to cancel my order. Suddenly, low and behold they've got a sofa to deliver to me THAT WEEK!!! Despite the niggling voice in my head, (which I should have listened to), I decided to accept delivery of the sofa. The sofa is delivered exactly as promised, the delivery guys are professional, etc. We are happy with the new sofa. Fast forward to early April 2022. One evening my husband sits down on said sofa and we hear a huge cracking/tearing noise. Immediately the seat area starts to sag. The fabric base that the sofa seat cushions sit on has torn where it wraps around a support wire. So, on April 7 I initiate a service warranty claim. Am told a service tech will contact me. On April 28, I call back, because I've heard nothing. They tell me that they are waiting for parts to ship to me and that when I receive them, I should call back to schedule a technician. May 13 the parts arrive, but they're not even the right parts. They sent me a new seat cushion, a seat cushion cover and some metal bar. I call the service desk again. Explain everything again. Kevin (the service desk person), can't schedule a service call because he tells me the system says the parts haven't arrived (when I'm sitting there staring at them in my house). Finally tells me that a service technician will call me on Monday, May 16. May 16 comes and goes, no call. Call this morning (May 17) and immediately ask to talk to a supervisor. I end up talking to Valerie, who then proceeds to lie and tell me that they tried to call me on May 4. I tell her no, my phone log shows no calls from them on May 4th. After more discussion, she tells me the service desk will call me tomorrow (May 18) and that my account has been classified high priority. So, that's where we are. I'm sitting in a hole in my sofa and vague promises of it getting repaired. Really what I want is my money back so I can go buy a well built, American made sofa that won't fall apart in less than a year. Take my advice, don't set foot in their doors.😡

Very nice and extremely helpfully

This store has horrible business practices. The sales people completely lie about product availability and return policies and omit details of 10% cancel fees. We specifically started we only wanted to buy a couch that was in stock. After days of not hearing back from salesman on a delivery date we called to find out there is no eta for when it will be available. When we tried to cancel we were told we'd have to pay hundreds of dollars.

We always get great customer service from Jeff, he's our go to sales person..

My husband and I went in to look at some couches. Tanya greeted us when we walked in; when we told her we just wanted to look (we weren't certain that we wanted to purchase from here) she proceeded to follow up around the store. When my husband and I sat down on a set we liked, she came right up to us to ask if we wanted to see about getting financed for the set. Did not offer any information on the set, did not try to see what we were looking for. We told her no, and asked if the particular set we were looking at was part of the buy one, get one 50% off deal; she told us she'd check to see. When she came back, she read off a list including couches, dining room sets, bedroom sets.. so I specified again asking if this particular set was part of that promo. Again, she told us she'd check. So she's at the computer while my husband and I are discussing the set. She turns to ask us for the full name so she can get us set up for financing. We were literally just trying to see if the set was covered under the promo. All she was trying to do was make a sale, was not interested in helping us at all. She ended up bringing another gentleman over (the same guy who was talking/laughing loudly on the phone that I couldn't hear Tanya speak). He explained to us that he could work the deal but at this point, we were so turned off by this place we didn't want to do any business here.