Ashley Store Houston, TX (Willowbrook)

Hi there! I want to express my deepest gratitude for the seamless experience I had at Ashley. Samantha played a pivotal role in my decision to choose this place, and I eagerly anticipate receiving everything soon. I’m planning to bring friends and family so they can also enjoy the same wonderful experience. Thank you once again for everything!

I stopped in the Willowbrook location bed/mattress shopping. Shelton is very courteous, patient, and knowledgeable. He ensured the process was clear with great communication even following me leaving the store.

The service at Ashley’s was great. The sales person, Mr. Fortenberry was patient, kind and understanding. My family was happy once again for the quality service. He really worked with me in getting all the different furnitures I needed for my new apartment. Thank you Ashley’s Furniture and Mr. Fortenberry. 🙏🏾

(Translated by Google) Mohammad K…was greattttt!!!!!! (Original) Mohammad K…was greattttt !!!!!!

I am trying to buy in person,, made in America products to support my country and our workers and not buy from Amazon. I know I will have to pay a little more but it suck’s that you also have to deal with sleazy sales people who try and take advantage of you.

Fantastic service when I stopped by one weekday evening. The chairs I saw online were there and would match well with my table. Thanks Sheldon.

6/12/2025 We had a wonderful experience furniture shopping today at Ashley Willowbrook. Our Furnishing Specialist was professional, efficient and very considerate of our preferences. She was wonderful in executing her profession with care and excellence in rendering her knowledge of the showroom furnishings and meeting our specific needs. We love our beautiful furniture selections and we really love the discount and savings we received. I recommend Ashley's Home Store and I highly recommend Raquel L., Home Furnishing Specialist.

DO NOT BUY THE WARRANTY. Ashley Furniture’s salespeople (ours was Chandra) are in the business of scamming customers when they push so heavily for you to buy the warranty. They promised us in store that it’s as simple as a phone call to get anything fixed but they are liars. The warranty doesn’t cover a single thing- not stains, not wear and tear, not manufacturer defects, NOTHING. Our couch is barely 2 years old and has had multiple issues that no one at Ashley or the warranty company are willing to fix. We spent thousands of dollars here only to be told that nothing can be done. Zero accountability from Ashley Furniture for selling a bogus policy to customers and promising to fix things that they obviously don’t care for. We will never ever return and would NEVER recommend anyone spend their hard earned money here.

The guys did a great job delivering. CHANDRA AT ASHELY FURNITURE WILLOWBROOK LOCATION IS WONDERFUL.

Friendly, knowledgeable and patient.

Great service, friendly and quick.

It was the best experience !!!

Low pressure by salespeople. Professional and courteous. Salespeople were knowledgeable about their products. My experience this time was very pleasant.

Delivery people were amazing 🤩

Samantha was very helpful without being intrusive. She showed me only the living room sets that matched my description, including the one I decided upon. I needed the sale price extended one day past the sale, and she told me the layaway option provided for that and set it up. Ashley's third party credit card processor was uncooperative, but Samantha found a more direct path and took care of everything. Now I am getting what I wanted, a sofa and loveseat of good quality at a good price that are comfortable and pretty and match my criteria.

I don’t even know where to begin. The first time we went to the branch, they told us we could pick up our items from the Distribution Center the next day. That is why we purchase from there. So we went the pick up our furnitures—but they said they had nothing for us, systen shows only 2 chairs. Then they told us to come back the following Wednesday. We went on Thursday, and they only had noje of them either. They said the full order would arrive the next Friday. We waited and returned on Friday, picked up everything, and brought it home. Then we find out there were missing parts. We went back to the branch and spoke with the manager. At that point, they told us they could't do anything, we would contact with warranty service for claim. I guess they are works is done after sales. Fine—we reached out to headquarters. They responded the next day, said they would investigate, and promised to send the missing parts within six days. Six days later, we received the package—and guess what? It was still missing parts. If you’ve got free time and feel like getting frustrated, go ahead and deal with this company. By the way, we still haven’t been able to assemble our tables. The parts are just sitting separately on the floor. Waiting Ashley Furniture to send us missing parts. What a great experience, right?

Mindful & was an extremely professional sales man.

I am so pleased with the customer service and sales experience Tommy knows his stuff and he’s so pleasant to work with. Thank you!! Customer Service is Optimum…❤️

Raquel was an amazing sales associate! Got us a great deal and was great to talk too! Thanks again!

We visited Ashley Furniture on the 31st of May evening to explore options for a new couch, following a stop at Rooms To Go. Upon arrival, we were assisted by Chandra, a sales person who was courteous, professional, and helpful throughout our interaction. However, the quoted price was a bit over our budget, so we decided to leave. At that point, Chandra brought in the store manager (unfortunately, we didn’t catch his name), and that’s where our experience took a very disappointing turn. He approached us with an abrupt tone and threw out a price in a way that came off as dismissive and rude. Initially, we thought he might be joking, so we continued the conversation in good faith. However, his tone only became more condescending. He questioned our understanding of furniture materials in an unnecessarily belittling way, which felt completely uncalled for. When we mentioned that we had traveled all the way from Westheimer to visit the store, his response was sarcastic and unprofessional — saying he drives two hours to work every day. It was clear he was more interested in pressuring us into a sale than in having a respectful, informative discussion. When the price was finally brought down to $2200, we asked if there was any room for negotiation. Instead of responding, he shook his hand and walked off without a word — closing the conversation in an extremely unprofessional manner. This was by far one of the most uncomfortable and disappointing experiences we’ve had in a furniture store. We’ve never encountered this level of rudeness before, and it was especially surprising coming from a well-known brand like Ashley. We hope the store takes this feedback seriously and addresses the importance of respectful customer interaction — especially from someone in a managerial position.

DJ was extremely helpful and professional. He listened to our needs and directed our attention to items that would meet our needs. DJ was able to describe the characteristics of each piece. Guy was very informative.

Shayne was great! He took his time and explained benefits and features.

Syad was very helpful and helped me get my perfect sofa

Excellent selection and personal service.

Tommy was very informative with no pressure. Enjoyed meeting him today. we’ll be back

The salesperson who rang up my purchase was dishonest, claiming that the store required my name, address, email address, and phone number simply to purchase a single item (with no delivery required), in person, and with a credit card.

Deceptive pricing. We bought one floor model bar chair that was a little beat up but the price tag said 1/2 off $150 down to $75 so we thought it was acceptable. We got home and wanted to order additional chairs and found out that they are sold in sets of two for $180. So the beat up one we bought was only $5 off not $75 off. Edit: I’m not sure what you (Ashley) mean by confusion. The floor model had a price tag that said 1/2 off $149. We paid $75 for one floor model chair. The website price for 2 new Centiar Counter Height Bar Stool is $160. This is not at all confusing, however I do believe it is deceptive.

The young man who helped me was knowledgeable and friendly the only issue I had was I had my 24 yr old grandson with me and he continued to address answers directly to him as if I wasn’t there. I even said something to him that he should be talking to me not my grandson but he continued to do it. I will continue to be an Ashley’s customer. Your salesman needs a bit more training on people skills.

(Translated by Google) Everything was excellent. Salesman Tory did a great job. (Original) Todo excelente. El vendedor Tory hizouy buen trabajo.

I had a great experience, Toby was my sales person and he was excellent. He had a wonderful personality and sold me exactly what I wanted and didn’t try to push anything else, I appreciate that, thank you Toby for a painless experience for me, I’m excited for my new couch.

Toby was extremely professional and so patient with me. First, the recliner had to have a certain look and comfort. Then, texture and feel and finally , color. So, yes, thank you for being so patient.

Mohammed was very helpful. He did a great job.

Toby was more than caring and capable he is an expert when it comes to bedding. Consequently I purchased a new tempopedic mattress when it's set up I'll let you know how it Is for my back. Thank you Toby for being so thoughtful

Look up prices and potential pieces online before going in. Sales associate tried to sell us and "as-is" floor model bed. With 2 dressers and quoted us $1300! Bought the same exactly set online all 3 brand new for $400 LESS. Marked up in store and "brought down to sale". As a return customer it feels really scammy.

Mr. Sam was really helpful and patient. He without being pushy, answering all my questions and offering honest suggestions that made my decision easier.

Deonte was such a huge help. I definitely recommend this location. Very quick service

Great interaction with our sales person Saeed.

Very nice and sales person was very good and helpful

Go in and shop with Dean!!!! He is the nicest guy! He explained the purchase programs available and got me the best deal on my furniture! I will be back to shop with Dean exclusively!!!!

Tommy was great and we love our purchase

Excellent service by sam

Zane was helpful in providing us what we wanted. No push, friendly and helpful. We will come back for his service and prices.

Tommy was great! I am so excited for my new furniture! He answered all my questions and gave me a big savings.

Brian was really helpful and patient with us.

Brian was a pleasure to work with! Outstanding customer service!

Everybody, the whole staff was very nice, especially DJ

Dean is amazing! He met all our needs and went above and beyond to give us price breakdowns for different payment and protection options. We will definitely be back!

Nice and friendly with a good selection and good price

Deonta was very helpful in finding a sofa and chair combination that we loved and the financing to fit our budget. This is our first time using the store at Willowbrook, but this is not our first time shopping at Ashley. I would highly recommend them.

Great

Individual that I interacted with was very helpful and nice.

My salesperson Chandra helped me find what I was looking for. It was a pleasant experience.

Nice place with helpful friendly people. Will visit and purchase again.

we love the furniture that we purchased at ASHLEY furniture and the delivery guy was absolutely incredible. Seamless.

good man!

Our salesperson Raquel was phenomenal. I can’t say enough about how helpful she was

Toby was very professional and knowledgeable answering all my questions regarding the purchase of my new kitchen table.

Love our furniture. We had a night stand thay came unlevel so we are waiting on them to fix this... looks like it's going to take a month. Our sales guy stated that the furniture would come in 4/27. It ended up being back ordered till 5/10. Not happy... we were without a bed for a month. He said we should get it sooner before he put a ticket in... wow 2 days sooner lol. Super annoying. I always buy from this place but we'll see hie the rest of this order goes.

I would no recommend this store to anyone.

Great experience, was very knowledgeable in the product we were interested in.

Sam provided an impressive experience during our visit! She was patient, understanding, and flexible, which made the process enjoyable. Her guidance on what to buy, including color choices and collections, was invaluable. We look forward to returning to see Sam at Ashley Furniture for more furniture purchases in the future, and we will definitely recommend her to our friends and family.

D.J. was delightful. Lots of choices and good prices. I recommend Ashley.

Mohammed was amazing! So many great options for furniture and bedding. I bought a couch and mattress for my new apartment for a great price and great quality.

This system is a joke. We made a purchase at the store and decided to cancel them all after suffering too much from their delivery process. It is such a painful process. They are not communicating with each other at all. Every single days we got phone calls and texts messages from them regarding our delivery, but with completely conflicting information. So, I called their customer service to request to go ahead and cancel them all. Today, May 6, I got a text from them reminding me to pay for the past due balance!? I canceled them all, so how can I get the balance!? So, I called again, and was informed the balance, which was initially for the entryway table now turn into the mattress protector, which was given to me at the store as a free gift. I told them if that was the case, I can return them that mattress protector since I don’t have the mattress, no reason for me to keep it, and they said all sale are final!!! What is going on!??? It was the gift, not the sale! I would never agreed to buy the mattress protector at $432.99. They should have let me know if they are going to charge me for what so-call free gift. They sent me an “interesting invoice” that I never get communicated for. I told them it was not on my invoice, and I have the invoice with me. $432.99 is the balance for the entry way table on my invoice, how come it turned into the mattress protector on their invoice??? Where is that invoice coming from??? I ended up being set up and forced to buy stuff that I didn’t want to!? They changed the invoice into something else in their favor without your agreement!!! This is ridiculous!!!

My experience with Ashley Furniture store was horrible. They mislead and deceived me on my purchase. They don't tell you about additional fees if you finance. My total amount was not what I signed in the contract. There are others fees. Once the finance company pay them. They are done with you and do not even try to resolve your issue because they have gotten pay through finance company and tell you to speak with finance company Acima which has know ideal that they are misleading customers for there own gain , which is horrible. I want ever deal with them again, GO to Rooms to go.

Great customer service! Dean was so helpful! Great selection of furniture.

Great experience ! Dean, the sales person took his time finding out what we were interested in and our budget and worked hard to help us find the exact fit . We are very happy with our purchase and dean the salespersons due diligence,

Very helpful and courteous

Toby did an awesome job helping me to find just the right recliner. I appreciate all the help!

Awesome job again, Ashley furniture. You guys have convinced us, for a second time, NEVER to use Rooms to Go again! I appreciate Dean our salesman. He was just an amazing person. Very helpful, very knowledgeable. Worked with us on our pricing and we were very appreciative of that fact. Thank you.!

The salesman was very friendly.

Great store. Gorgeous furniture. Best sales people to work with. I had a fellow Beaumonter!!!

The energy and customer service is GREAT here.

Great customer service and product quality.

A little disappointed and the fact that I went to the Ashley store and bought two items and then asked if they could be shipped to me to my location which was in the same vicinity or the same zip code and they said it would be an additional $75 But then the following day I bought another item online from the same location or in the same zip code from the warehouse that I was supposed to go and pick him up and it arrived the following day which was Monday and it was for free what I mean by free delivery So now I have to go Tuesday and pick up the two items from the Ashley Warehouse when I could have just ordered them online and they probably would arrived the same day as the item that I purchased on

Sheldon excellent salesman, informative. Had personality!!

THE 2 DELIVERY GUYS WERE AMAZING. ON TIME, QUICK AND SO POLITE. CLEANED UP AND WANTED US TO MAKE SURE WE CHECKED THE FURNITURE TO MAKE SURE WE WERE GOOD WITH EVERYTHING!!!! THANK YOU ASHLEY FURNITURE!!!! THANK YOU SAM( OUR SALES ASSOCIATE) THAT WAS GREAT WITH HOW HE HELPED US SHOP FOR OUR ITEMS!!!

Tommy is awesome! He was very patient with us and helped us get everything we needed! Guy with Acima also helped us with our financing allowing us to get it all taken care of!!

We were warmly greeted DJ, who was very knowledgeable on the products carried by Ashley furniture. He was very accommodating and made sure we left with the furniture we wanted. Great service provided!

The two gentlemen who delivered the mattress were very professional, and did an outstanding job.

Helpful, thorough and enjoyable.

Excellent! Made me Feel like Family. Thank You All!

We had an excellent experience here purchasing a living room set for our new home. DJ was so helpful, patient and friendly and went out of his way to make sure we found just what we were looking for! Highly recommend!

If everything was correct, I would give 5 stars. My delivery was taken 2 hours after the last time. They took $200 more than the warranty I requested. They said $300 discount, they only made it $200. Finally, my delivery sofa and loveset came in their original sealed packages. My coffee table and rocking chair came open. They were not brand new. Just the furniture and the design are nice. Please make sure everything is correct and place your order.

Chandra, store attendant, was very welcoming and eager to help us find exactly what my husband and I needed. She provided all the options available and explained everything clearly.

Chandra was very helpful and friendly. She understood what I wanted and explained all financing options clearly. She got my paperwork done quickly and efficiently.

‼️ BUYERS BEWARE. Toby will offer "free delivery with my discount" but corporate will cancel your order. Asked for a moment and he barked "do you want the couch or not?" I ordered through the Spring location instead. No aggression and a way better experience there.

Friendly atmosphere... helpful sales staff.

Customer service & delivery were excellent. There were no problems … everything went well Thank You!

Great service by Raquel. We found exactly what we wanted.

Head board missing holes to connect the side rail on the left side.

(Translated by Google) Bad service (Original) Mal servicio

Bestest experience! Mrs Chandra and Mr Guy were both very nice and happy to help me with my purchase. The entire experience was great! And it didn’t feel like shopping. Above and beyond. Thank you both!

Chandra was very helpful. She found a Solution to my design dilemma. She had great knowledge of the products Ashley carries and made thoughtful suggestions. Thank you for your help today

From buying at the store to picking up from warehouse. Everything was excellent. Thank You Ms. Raquel, for your are awesome help. And thank you warehouse people too.

100% recommend avoiding this location My experience with this store was nothing less than a complete disaster. 1. The assistant manager has a complete lack of knowledge about the store credit card and provides false information about it. I spoke with the store managers, customer service and the bank, but they will not make any changes after you make your purchase. The store manager even refused to give me store credit to cover the mistakes made by her assistant manager that cost me several hundred dollars. 2. They ordered the wrong furniture. The one thing I requested on my tempur pedic was the massager. I confirmed with the assistant manager numerous times that the one he was ordering included it and he promise it did. Well, it didn’t and it took a lot of work to get it exchanged. 3. The assistant manager cannot communicate. He hung up on me on the phone which is completely unacceptable. He didn’t want to do the work to fix his mistakes. Customers: I recommend going elsewhere. Ashley Management: This store’s management team should be reevaluated. Additionally, I requested a district or regional manager’s information but the managers at the store claimed there was no such thing. According to them, they don’t report to anyone.

order barstools never delivered it. I’m not buy anything On this store and not recommended anybody

Raquel is the best

My daughter listed a couple of nightstands in her wedding registry, and they wound up being on the Ashley Furniture site. I figured, let's see if they're in stock, and save on some shipping. So, went by the store, and Shane told me they weren't at the store, but close by at the warehouse. Our transaction was easy. Quick purchase, got a text with a scheduling link, and I pick them up in 2 days. Plenty of time before her event. Shane was the epitome of professional and friendly! We talked about his coming from NOrth Carolina (I welcomed him to Texas), and mentioned checking our our BBQ (all the while, praising his former NC BBQ!). Super guy! My overall Ashley transaction went very well.

Shane really listened to what we wanted and took us right to it! The perfect sectional!

(Translated by Google) Excellent service from the seller, Syed Zaidi. We were very satisfied with our purchase. Highly recommended! Everything was very nice and high quality. (Original) Excelente atención por parte del vendedor Syed Zaidi, quedamos satisfechos con nuestra compra. Recomendados! Todo muy bonito y de calidad.

Great customer service. Everyone is knowledgeable and very attentive. They gave me a good deal on the furniture we purchased.

I really enjoyed my sale person , he was so knowledgeable and helpful.

I was assured the furniture was in stock at the warehouse and scheduled a pickup for the following day. Upon arrival I was told the items were on a truck and wouldn’t arrive until the next day. The customer care service is now telling me that it will be another week. Everyone is blaming the salesperson but it shows in the system that the items are at the warehouse. Just a sign of a poorly managed company that does not value the customer.

Our in store experience was quick and our sales person was great, however when they delivered the furniture the ottoman was damaged. We called to report the next day, thinking they would just bring us a new ottoman but instead we were told 2-4 weeks for someone to come and repair it. Also it’s impossible to actually call and speak to someone in the store. When you call it goes to a call center and we spoke to someone in Tennessee. I did speak to my salesperson who said she would have her manager call me, but of course I never heard anything. We definitely will not purchase from them again.

Syed was our salesman today. He was very accommodating as we had lots of questions. He was helpful and friendly. Our shopping experience was thoroughly enjoyable. We would definitely do business there again.

Sam, was very professional and informative of the furniture that we purchased. We are very excited about our experience shopping at Ashley Furniture Store

My sales lady was very knowledgeable and very patient with my wife and I

We had the best experience this past weekend at Ashley ! Raquel was so helpful and friendly through the whole experience!

Desire Davis was amazing! Her customer service was stellar and she was really helpful and knowledgeable about thefurniture I was interested in purchasing. I spent more than I intended but with her help found everything I needed in one place! Thank you Ashley furniture.

Very good and professional service

Charles and l went to Ashley and was so disappointed because he was to get 200.00 store credit we look to see what we can get then he find something on sale when she check out we was told Charles store credit was 41.00 not 200.00 so we callbut Mrs. Jones was not available we was so embarrass and couldn't get the 200.00 put on the account he went back in foward and nothing was done now we have to want again l been doing this forever not a happy camp now it sure before than 200.00 for the inconvenience l don't like to be lies to burn up my gas going there and have to go back l feel tried and angry about Ashley Furniture can you help me.

Sales person was both friendly and knowledgeable. Plus, he went the extra

Very professional and knowledgeable

Our sales associate Sam was wonderful, very respectful of our budget and taste, helping both me and my daughter who was looking for a bed frame. The "sleep specialist" that Sam asked to assist me in the adjustable base area, however , became condescending and downright rude when I indicated TemperPedic was not in my budget. He even ask me "why" i couldn't buy it because my old mattress is Sterns &Foster! He was visibly displeased with my bed choice, he told us there was no trial/return period for the set I was looking at (Sam later advised there is) he then told me a mattress protector was required for return eligibility and it would be $250 (Sam later advised a $120 option was available.) If he had been my only contact, I would have walked out and never returned. Sam however, was very helpful and demonstrated customer service. Unfortunately, days after finalizing the purchase , I was advised the bed was backordered...I waited 7weeks for delivery!

Professional and courteous service!

Ashley was great and informative. She don’t ignore us when we walked in but still gave us space to look around. Stayed close enough though to answer questions. Took us about an hour to decide but she was very patience.

Toby was very helpful and knowledgeable. We will definitely continue to shop with Ashley Furniture.

Professional, highly recommend

Desiree Davis was our sales person. She was excellent. She was helpful and not pushy at all. She gave me my space when I was looking and seemed to time things perfectly. As soon as she came to check on me, that’s when I had questions. She made shopping for my furniture pleasant and seamless. I have bought a lot of furniture from Ashley and this was by far the best experience. Desiree is the biggest reason. We are happy with all the furniture we’ve purchased with them and I recommend Ashley Furniture and Desiree Davis highly! Go see her. You will enjoy your shopping experience.

My experience with the company was wonderful very good. Glad that you hire two wonderful people you have hired.

Thank you Mr Tommy for your professionalism, courtesy and knowledge helping me to select my lamps and bedroom set. I highly recommend Mr Tommy to assist customers in selecting and purchasing furniture.

Relaxed setting? No high pressure. Made my wife and I feel like old friends.

I had a wonderful experience at this location, the salesman was very knowledgeable and helpful. I will continue to shop at this location.

Store didn’t have items ready for pick up. Notified next day, second piece has to be picked up from different location. No one at store is available for a call. Beyond furious

I had a very pleasant experience at Ashley Store, especially with help provided by Shayne. He was very helpful and gave excellent customer service. Because of Shayne, I will visit the store again and recommend to others.

It was such a pleasure working with Mr. DJ he took his time working with me on helping me finding what I needed. Awesome salesman..

The greatest sales specialist ever! I met him as soon as I walked through the door. Normally I don’t like to be bombarded at the front door, but today I was very thankful for Shelton. He was amazing. I felt such sense of relief and not one time did I ever feel pressured. He was very knowledgeable and he just let me do my thing. I walked around the sales floor and sat in a few chairs to get a good feel of what I was looking for. I checked out the quality before making my decision. Shelton went above and beyond. Now I will wait for my scheduled delivery next week. Ashley Furniture needs more Sheltons!

Sam is extremely helpful and knowledgeable. He showed me what I wanted. I had talked to him on the phone before I came so he was aware of what recliner I wanted to get so everything went very smoothly. I was in and out in a timely manner. Thank you.

Tommy was great. He provided friendly efficient service.

Samantha did a wonderful job today. She took the time to have me look at all the different recliners explaining everything along the way. Didn't feel rushed or pressured.

Came in looking for a small dining table. Raquel helped us find the perfect one and gave us a great deal. Her expertise and quick and easy checkout was very appreciated. We will be back!

Sales man, was very nice worked with me. I will come back purchase some furniture, once I pay this off. I would want the same sales man to help me

(Translated by Google) Excellent service and high quality products, I recommend it (Original) Excelente atención y productos de alta calidad lo recomiendo

Everyone was great here. Customer service was amazing.

Saes is an unbelievable salespersons very attentive and is given great prices and service. I would definitely go back and do more business with them.

Tony and Sam so patient with my process of helping me figure out what I wanted & needed, as well as what would work best for my space. It was a comfortable sales experience.

Shelton greeted us within a good timeframe. Didn't hover. Respected our budget. Sense of humor. Good product knowledge.

The sales lady was great. Tax exempt process took way too long.

I had a pleasant experience with the Ashley team, Devontae was an awesome salesperson. He made me feel very comfortable not pressured in any way. I love my oversize recliner.

UPDATE: 2/27/2025 @4:09 PM At 12:57pm Sam from the Tomball Parkway store called. He talked very fast regarding the fact there is a leg missing from our bedframe. I tried to slow him down and walk through the situation as when we were at the store on Monday, 2/24/2025 we addressed the bed, it's the floor model and as is. We spoke about all the frame parts, they were all there we signed. He raised his voice to me and I replied to take it down a notch. He stated it's as is you can get a 4x and fix it. I said that's not acceptable, he said well we just noticed it's gone or we never recieved it originally. He said ill just call the driver and cancel your delivery. I asked to speak with manager or sales that we spoke with. He said DJ is with a customer but he will have him call me in 10 minutes and yall can figure it out. DJ called @ 1:15pm. He stated he just got into the store, he wasn't there prior with a customer. We talked about the situation and he stated we can get you a leg, it should have been there. He stated he was going to speak to Manager, Vanessa, tomorrow when she is in. 3:13 PM delivery arrived. Driver comes to door with 1 of the pillows we show him where to go. He stated he has a bed and a mattress we agreed and stated and you are taking the old mattress. He looked confused and walked to the room. He asked what is wrong with this mattress we stated it's not comfortable. He goes back to truck and cones back with headboard. My husband has to help him, he seemed to be struggling, he began to slide the foot of the headboard on the floor into room when I quickly said don't drag on floor it will scratch. We have polished concrete throughout. The second delivery guy came to door with a dolly and the 3 bed rails on it. I said just don't bring dolly in so it doesn't scratch my floors. He said it won't scratch, I said just don't bring it in. He got upset by me saying that. Grabbed one of the rails and walked inside. As they began to put frame together I said which leg is missing. He pointed it out, he said he talked to big boss and nothing will be done your keeping it. I took a few pictures and stepped away and called DJ back. The attitudes of the drivers were rude, I understand they have hard physical days but we were friendly as none of this was their fault. As they were getting ready to leave I asked where do we note the leg is missing, he stated you can't, I talked to the big boss, the district manager, and she stated you bought it this way. My husband then filled out the part of the screen, on his phone, that 1 leg is missing. I assume they will delete it based on their reactions. I then sent a message to sales rep stating this same thing. This is just unacceptable, the sales part of this transaction was great as you can read below. However, the execution is where they fail. So now it's a ping pong of a missing leg. Somehow went missing but only after we purchased, that's unacceptable. To have Sam, I guess assistant store manager, raise his voice and speak the way he did is not something that should be tolerated. Ashley Furniture needs to make good on their transactions, I understand our obligation but you can't change the terms after the purchase has been made. Nonesense this is where it is after such a positive interaction at store on Monday. Let's see what they do now... First time at this location and it was the best by far. Raquel, apologies on spelling, was friendly upon us arriving giving us the space to look around. Then the store manager, another apology I can't remember at this moment his name. He was amazing as well, they worked together. The I formation he provided on mattresses was what we needed to make pur selection. He took the tine to show us everything based on our needs and wants out of a mattress. Gosh, I cannot say enough good things about our experience here tonight. Thank you to these two what a great experience!

Alyssa was great! Showed us all the options possible and eventually we found the perfect dining room table. After that we were inclined to look at a couch as well. We will be back soon!

Come to this location to view more items on the floor. Once you make a decision about what you want head to the Spring location. Their financing people are not trying to scam people and their sales reps. Don’t try to pressure you by talking fast and making promises they can’t keep. Get everything in writing.

I was immediately greeted by a sales woman as I walked in. She was friendly and knowledgeable, but most importantly she listened to me. I told her I was interested in a smaller dining set. She showed the dining sets and the different options available. I found a dining set that I wanted, and made my purchase. She didn't drag me through the store trying to 'interest' me other items. I was in and out of the store in less than an hour. I can't remember the young woman's name, but I did appreciate her assistance and knowledge.

I bought a sofa and mattress set from the Willowbrook location. BUYER BEWARE! They used a 3rd party delivery company. They knocked a shelf off the wall when delivering my mattress set. A precious handblown heart ornament was shattered in a million pieces. It is impossible to replace as it was made as my mother and I watched. They never told me the shelf was knocked off the wall. They stood in a way where I couldn't see it until they left. There was never a resolution to this. It would have cost less to rent a truck and have my son bring everything inside. This was my 1st and last purchase from Ashley.

Raquel was awesome!

Alyssa provided speedy, efficient, and excellent service in assisting us with a lovely dining table set along with other furniture. We appreciated the energy she brought when helping us work out pricing and gave us the best she had to offer!

Raquel Leineweber was awesome!!! Did not pressure us, let us roam and answered all our questions. We look forward to getting our new furniture.

Tommy Barkley, gotta give him a shout out for being a great help and experience.

Ashley was great!! She made us laugh and helped us find the perfect bedroom set!! We will be back to buy the rest of our furniture!

My husband and I were in the market for some new furniture for our new place. We had a really good experience here and Jeff was very helpful in letting us known about different promotions they were running as well as what they could do for us when it came to modifying certain pieces to our liking. Overall I would recommend this place if you’re in the market to get reasonably priced furniture. They were really easy to work with when it came to financing.

Good customer service

I have relied on Ashley’s to fill my everyday furniture needs. Just bought a recliner and very satisfied with the service and selection.

Professional and friendly. Truly dedicated to finding you the perfect pieces for your home.

Mis.Te was very helpful,and professional,I really appreciate all she done to make my shopping a success.DJ sealed the deal with the sale by getting me the assistant with the finance company.

I love my new sectional and dining set. Raquel was super friendly and had great suggestions on which items would look the best for my home. Highly recommend!

Our sales representative was amazing. We urgently needed an estimate to replace damaged furniture due to water leak which our homeowner insurance required. Mr. JD was fast and amicable in helping us with what we needed. Thank you Mr. JD.

Delivery service & experience is a disappointment. - We have been long time Ashley customers and went in the store to purchase an oversized chair and ottoman. The store service was great. We selected a delivery date for the chair, and a later delivery date for the ottoman based on stock availability. Totally OK. 3 day prior to our initial chair delivery, we received numerous calls/text/email messages asking us to confirm delivery date of Mon 1/27/25. We confirmed Yes. We received acknowledgment. On Sunday, we received our 3 hour window Monday 4:15pm - 7:15pm. Acceptable. We made arrangements to have someone home for that 3 hour window. However, no one ever showed up. No one called to say there was a delay or issue. Customer service closed at 7pm so there was no way we could get questions answered. (Why does customer service close when you still have a delivery window open?) We called the following day and customer service told us our delivery was CANCELED for Monday with no reason at all. The chair delivery had been rescheduled for Saturday, 2/1 and would be delivered with the ottoman. - I am so very disappointed with the delivery service Ashley has or contracted out. I spent a lot of time and effort to move furniture around for delivery guys to bring in, only to put it back and do it again in 5 days.

Ashley Furniture offers exceptional service with a professional and friendly team. Their prices are very reasonable, and the entire shopping experience was seamless. Highly recommend!

DJ was our salesman. Very knowledgeable person and definitely recommend asking for him on your furniture purchases. He will take care of you from start to finish. Will definitely come back when it's time for new furniture.

Great support by Sales staff. Great pricing.

Mr Singleton was very good at helping me with my purchase

Raquel is the best! She makes the process seamless!

Sam was the best..he was very patient and very kind. He diligently worked to fulfill our needs. We left satisfied. Can’t wait for the furniture to arrive. Thanks Sam..at Ashley’s.

curteous

Great store, excellent attention of Alyssa. She helped us at all times, he never pressured us to buy. We found a good deal, we will definitely be back!

Chandra was very helpful and not pushy!! We purchased the table and chairs we were wanting and she ran us all over the store showing us everything we needed. Very helpful!!

Here is my experience with Ashley Furniture. I bought a mattress with its box spring, which cost me around $3000. For those who are thinking about shopping here, I suggest you think twice, actually, better make it three times. On December 28th, 2024, I made the purchase, and everything was supposed to arrive by January 6th, 2025, but they only sent me the mattress without the box spring. It was total incompetence, and I had to leave the mattress in the living room, where we eat. Afterward, Ashley scheduled the box spring delivery for January 21st, 2025, but after I made a complaint, they moved it to January 15th, 2025. On the delivery day, the incompetent people at Ashley sent me only one part of the box spring, as it comes in two parts. I spoke with the delivery people, and they told me that out of the 17 deliveries they had, more than 8 people complained because their furniture arrived in different colors or was not the item they ordered. They also told me that the shipping logistics are prepared at the store location where you buy the item, but even then, I wouldn’t risk buying from any Ashley Furniture. Now I have to wait until January 21st, 2025, to receive my box spring. It’s incredible how expensive furniture and beds are, and having to wait almost three weeks to receive it. THINK TWICE BEFORE BUYING HERE.

Great experience from the moment we walked in to the moment we wrapped up our purchase. Desiree Davis was our sales representative and she was awesome! We were in the market for a new power recliner sofa and chair, and Desiree took her time in showing us all of their inventory. And after about two hours of trying out different sofas, we finally narrowed down to the one we wanted. Desiree was very professional and patient throughout the whole process. If anyone is in the market for new furniture, I highly recommend visiting the Ashely Willowbrook location and asking for Desiree Davis to assist with your next purchase, you won’t be disappointed.

I went to the Ashley store in Willowbrook just to browse and ended up purchasing a bedroom set and a new mattress. Tommy and DJ were great salesmen. Both were very helpful, knowledgeable, patient and accommodating. I would definitely return for future furniture purchases.

Tommy and Sam were very helpful. Very nice people. Thank you both.

Typical salesmen!! They start right when you walk in. If you refuse to talk to them or shake the mattress guys hand, they'll get pretty rude with ya. Lol. Unprofessional tactics with unqualified employees.

Great customer service and in & out! They had exactly what I was looking for! Been a customer of many years and always satisfied. Thank you!

This location has a pretty wide selection of furniture to browse. The employee we worked with was Raquel and she was extremely pleasant to work with during the shopping experience. She was present when needed and not overly overbearing while looking around. I feel that the pricing might be a little high but the quality of the product seems to stand out compared to other comparable brands. I have a feeling we will be shopping here frequently over the next year.

First off this is our second time shopping and most likely will not be shopping from here again . This time we bought a clearance couch which I inspected and everything was working just fine . Next day we come to pick it up, the wires on the back of the couch were semi snapped off. We tried returning for help but none was given to us . I understand all sales are final but not even any help at all as to what we could do to fix it . Very sad to say the least. Very disappointed

We had a great sales experience with Raquel. She listened to our needs and helped us find a nice sofa plus a lamp.

Went in late Saturday looking for a mattress, we had just left some other stores but they left a lot to be desired unlike here with Samer he made my process so easy, I expressed what kind of mattress we were looking for and ended up with something extremely better! I am so satisfied with what we got he even sold us on the adjustable base and all the warranty’s, the honesty and efficiency was top notch definitely recommend this location and make sure to ask for Samer.

Dj was the best …

They lied to me several times in the store about removing the old mattress and box spring then on the delivery day they refused to take it. Went to the store and was told they only do that for premium mattresses. Save yourself a headache and go to Mattress Mack! They are not true to their word here!

I went into the store knowing exactly what I wanted. The salesperson was nice but followed me at every move that I made while browsing. I was given a delivery date of 1/4/25 while at the store. The next day, I received an email and was given an option of 1/14, 15 or 16. I called the store to inquire. I was told it must have changed when the order went into the system. We'll see when I actually get my chair.

My salesperson Rachel at the Ashleys Willowbrook location was very personable and proficient in the sale of my furniture purchase. She took me from end to end of the store until I found what I wanted and that took a while and her attitude remained positive throughout the entire time because when I say she pretty much showed me every style of the furniture that I was looking for and I finally found it. Thank you so much Rachel and I would highly recommend you!!

My experience with Ashley stores is not good at all. I wait for The rest of my bedroom from August till today is about four months. waiting for the dressers sorry Ashley I’m not going to shop in your store anymore. Thank you.

I was taking care real and professional. Try these guys out

Great shopping experience. I was greeted at the store and directed to the performance fabric furniture. No pressure to buy. Alyssa assisted me with my purchase. Will shop at Ashley again for my furniture needs.

We were shown where to look for our bedroom suit. We were left alone to look but Cameron was there with info when needed. Job well done. Thank guys.

Service was great! Was able to get exactly what I wanted and when! Definitely a repeat customer and referring everyone I know looking for furniture!

Freshly with Bobby from sales and the Mgr., both very helpful and accommodating. We were able to get a discount, but it was equal to the delivery fee, that's okay, it's s what we wanted.

Was a fantastic furniture shopping experience. Mrs Tea was a joy to have guide me through the process.

Cameron was helpful and knowledgeable and helped us get what we needed at a great price.

The Asst Sales Mgr was very knowledgeable about all of Ashley’s furniture selections including commercial details and technical specifications. She was exceptionally courteous and patient. We found the Sectional Couch that we wanted that is now paid for and scheduled for delivery. Thank you Jossy de Sorta!

Ashley furniture staff were very helpful , friendly great to work with . We purchase a sofa set that be loved Thanks Ashley furniture

Wonderful Salesman and great service!

IT WAS GREAT

Dj the sleep doctor and Cameron was very professional and helpful I will definitely be BACK

Went in today to browse options for a future purchase. Desiree Davis was extremely helpful and informative with the questions we had!

After having severe frustration and disgust towards Ashley’s from a prior large purchase 5 years ago I decided to step foot inside of one again. Shelton F. Was a champion, not too pushy, and very reasonable with the negotiation process. Items should be delivered next week. Hoping things go smoothly!

The Willowbrook experience was excellent! However the pick up at Ashley outlet was not a good experience… line of people waiting ONE forklift running for pick up. I can see other forklifts and men standing on the other end chatting .. the attendant was nice but was not able to help retrieve items from racks. Those forklifts could be helping this guy.

It was great! They took good care of us and made sure we were happy with our overall shopping experience. Thanks to the Ashley Home Furnishing Professional Cameron Scanlin and his manager!!! 😁

Went into the Willowbook Store and was greeted by Veronica. She asked if there was anything of interest she could guide us to. We were interested in bar stools and she showed us the various selections. Sales rep Alisha came over and talked us through decision and completed the sale. Very pleasant experience with everyone. Great selection of furniture in store.

Cameron was very helpful and attentive. He was able to answer our questions and was not pushy to make a “Sale”. Thanks again for your service, Cameron! You made our experience of purchasing a dining table set an enjoyable one.

DJ was very polite, knowledgeable and helpful. He allowed us to walk the store at our own pace without suffocating us to make a purchase. He advised us of the current promotions and explained the financing process to us in detail. We honestly felt like he was there to assist us and not just another sale for him. Great job!

Very friendly and professional customer service.

Great customer service and I loved how they worked with us to get what we wanted and met our needs and budget.

Customer service was very good.

Mr Tomy the best

It was amazing experience very detailed, very quick and very understanding of what I need

The manager was aggressive, judgmental, and flat out rude. His attitude and training style was evident upon being approached by his associates. This guy does not have clue on sales, it truly makes me question the integrity of this organization! Furniture is an integral part of my home and I need time to think. These people are vultures. It was more about what we can do for them and not what they can do for us.

Our Sales guy Shelton was amazing!! In and out with my perfect dining room table

Toby was awesome. He made my transaction smooth and stress free. Approached very professionally with a great sales pitch. And yes he sold me. Thanks Toby

The sales team worked great to make things work out great for me! Very professional.

Tommy Barkley made our shopping experience such a delight. He gave us various options of furniture available both in house and those in the warehouse, he was keen on our needs and sought to fulfill them. His sense of humor added a nice touch to everything. Definitely going back there

Salespeople Subaas Baig and the management team made the decision to purchase outstanding

My salesman Deonte exemplifies top notch customer service! He greeted me as soon as I walked into the door. He was very attentive to my needs and gave me ample time to explore my options.He made my shopping experience enjoyable! His expertise about bedding helped seal the deal. I will definitely shop at Ashley furniture again in the future!

After going by several different stores looking for the perfect pieces to set up our game room we landed at Ashley! It was an excellent purchase experience with Toby and also Syed. I love the fact that we got top-notch service and the opinion and input from two different sales people. They went over everything with me on performance of the fabric quality of the cushions all of the things that make a difference when you have multiple children and all boys in the household!! We are super excited and cannot wait for our delivery! I highly recommend Toby and Syed! I have attached a photo of what we ordered and we cannot wait for this to come!

Raquel was great. Had patience as I tried to find my account number

There was various selections of furniture. The staff was professional and polite. Go see and shop there. The experience will be pleasant and the prices are affordable for quality furniture.

DJ was great and explained everything from furniture options to payment plans and discounts! Thanks for making it easy for us!!

Sales wasn’t pushy

The salespeople didn't mention I would be waiting 2 months for a love seat, so fine. I wait just to end up with a love seat that smells like second-hand smoke. The smell is so strong my head hurts.

Very easy to work with. Provided all options when asked. No pressure. Very efficient. Went Furniture shopping with my wife, instead of taking all day 😳🤪 took less than an hour! Much appreciated 🤭

My experience with Ashley Furniture was AMAZING until the day of delivery. There was an old delivery driver who was so rude and complained the whole time! He just started throwing my stuff anywhere and when I tried to help he just sighed and complained more. This delivery was the worst delivery I’ve ever experienced! Please Ashley Furniture find a new delivery company!!!!!

Tommy was great!

Everyone was cheerful and helpful from the minute I walked through the door.

Jeff was very knowledgeable and found the perfect sofa to fit us for our likes and personal fit. There was no pressure and the process was very seamless.

I would like to recognize the excellent customer service from Alyssa Mckellen. She is a lovely person and helped me with the round table that I purchased I will look for you again. Thanks a lot!

Alyssa McKellen was very helpful with our daughter to find the right bed and mattress set for her. She was amazing!

Very professional staff, good customer service. Cameron is really professional

Was greeted upon entering the store. Everyone was friendly. My salesman, DJ, was very helpful, knowledgeable, and patient. Wonderful experience!!

Jeff was such an amazing salesman! I appreciate that he gave me recommendations and he was very knowledgeable and helpful. The financing offers are MUCH better than they used to be. I'm really excited to get my new couch! Edit: it has now been 6 months since I got my couch and Jeff told me that I would receive a credit for 1/2 of my delivery fee to help offset the cost of the ottoman on the website vs at the store. That has not happened. I still LOVE my couch but this is disappointing since I have text him many times.

My experience with the sales person Shelton Fortenberry was absolutely awesome, infact, I'll be coming back for more.

Subaas Baig and the whole team at Ashley Store 249 Made my day I received my order at curbside service After being in an Auto accident Monday brought me so much joy 😊

Toby made my purchase easy and painless. He was very helpful and gave me suggestions. I felt like I was able to save money on my purchase. I hope the bed matches my current pieces that I already have. I’m looking forward to receiving the bed and mattress.

Shelton was amazing. He greeted us right away when we walked in asked us what we were looking for and directed us in the right direction. He didn’t hover, he let us look and try the furniture at our leisure. He was extremely helpful and was even able to price match our leather couch and love-seat for the best deal! Will definitely be returning to deal with Shelton! Thank you for a great experience!

Our salesman, Pablo, was extremely helpful on the phone and at the store the day after. He was knowledgable and friendly and courteous. We would not hesitate to recommend him.

This was my first time at Ashley's (located on Mills Road and Willowbrook). I was in there for over 3 hours because I was amazed by the prices and the quality of the furniture. I merely wanted to buy one item but ended up walking out with multiple (two lamps, a large rug, some home decor and even a living room set). If it wasn't for Mr. Ozwald Browne Jr, I wouldn't have bought anything. I would personally like to thank Ozzy for his excellent service, as he was very patient, he was very friendly, and he was very knowledgeable of the furniture and store policy. Mr. Ozwald has shown all the necessary prerequisites to not only serve his clients, but to go beyond what is required. It's only because of Mr. Ozwald's compassionate vigor that I will indeed be returning to Ashley's in the near future. Someone give him a promotion, please

Raquel was great and I am very happy with the furniture that I purchased 😀

Was a pleasant experience. In and Out quickly . Salespersons were very nice and helpful. Great experience !

Tommy was very gracious and got the best price for me that he could. I appreciate that he gave thanks to God during our conversation. Looking forward to my new table and chairs.

Very helpful sales person.

excellent staff, very friendly

I would like to express my sincere appreciation to Vanessa and Alyssa for their exceptional service. Both of you made my urgent shopping experience seamless and hassle-free. Thank you for your professionalism and efficiency!

Jay z take good care of us

We had s great experience at Ashley Homestore with Subaas Baig showing us exactly what we were looking for and answered any questions we had thank you

I would not recommend subaas. She was unprofessional and unenthusiastic and kind of rude. She offered no information and even made me feel dumb for asking questions and only asked us if we were financing. She did not earn our business that day. Maybe we just didn’t look like people who have money to her. The two black gentleman are the only reason I would come back. They have the best energy and the right information. I might just order from a different store or try west elm. This was our first impression of this town. I drove an hour and I was happy with the selection and enjoyed some parts.

This is not our first purchase at Ashley Furniture, it was by far a great experience. Thank you Raquel for helping with our purchase. I highly recommend asking for her when you are looking to purchase furniture. This is at the Willowbrook location.

I want to thank Tobi (Mattress Specialist) and DJ (Sales Manager) for being so professional, considerate, courteous, and patient with me visiting on Labor Day. DJ was phenomenal help me with what I was looking for, the piece I am thinking about getting and how the material/make of Ashley's patent mattered. Tobi was outstanding with explaining and breaking down mattress and pillow comfort while also looking for a couch (and possible a new pillow to that wasn't even on the list but is now). Both individuals were extremely helpful and carried themselves with the highest standard in being to assist and cater to their individual customers based on their needs and have to be recognized. I truly appreciate their assistance along with the store staff, I could not be more appreciative and grateful for their help, information, and also teachable/educational moment when looking for a couch and even looking at mattresses. They did not have to go above and beyond even though they were a fantastic help just by being patient, listening without interrupting, understanding my needs, but did anyways, and I hope they are recognized as outstanding employees at Ashley's Store.

Variety, affordable prices and convince finance.

Deontae handled my order swiftly and was very nice and efficient.

Raquel made my buying experience wonderful. She helped me get the recliner I wanted and and was able to get it to me quickly. A great place to purchase furniture!!

This was a breezy visit for me and my boyfriend. Tommy was amazing and relatable. He was very helpful and funny. Guy helped us finish things out. Thank you!

My sales person was awesome! She really took her time to explain every option that I had to get the product and the service that I wanted

Friendly sales associate and knowledgeable

Great customer service! No high pressure. Great communication with Toby.

Raquel was my salesperson person. She was so patient and made my order possible. I couldn’t have done it without her She is a jem

Delivered furniture in box. Tried to get it delivered again and still had it on deliver in boxes. I cancelled the order refused delivery and still has not got a credit on my credit card.

My wife and I were extremely pleased with the level of customer service and knowledge our salesman displayed!!! -Chris M

Shelton was incredibly helpful in guiding me to the perfect furniture choices and securing some great deals. His patience and outstanding customer service made the experience enjoyable. The store offers a diverse mix of furniture styles, making it easy to find something that suits your taste. I highly recommend this place for both the quality of their products and the exceptional support from their team, including the finance staff.

Very good the sales rep was very helpful thank you

Pedro the salesman was awesome and assisted me with all my needs to make sure I left satisfied

Syed was amazing, he really took care of us, my family I enjoyed buying at Ashley.

(Translated by Google) The person who attended us was great with us, it is recommended. (Original) La persona que nos atendió fue genial con nosotros, es recomendable.

We don't like to be followed around, until we see something we are looking for. I overheard our salesperson on our way out "one down!" Then she tried to play it off with her colleague. Prices are not very negotiable, especially when comes to seniors. I won't buy anything more at this place!

I called the store ahead and spoke to Jeff. He was super helpful to let me know the items we liked were in stock and in the floor to try out.

They ordered the wrong table, won't give us a refund. Workers tried to blame us. They don't have a refund policy all they can do is give us store credit and they don't even have the table we want anymore. After this, I'm never purchasing from Ashely's store.

Application process is lengthy and tedious.

Servicer was nice enough to bring it in even though he didn’t have to

Absolutely horrible experience after we left the store. We were promised free delivery since we wanted a table with 4 chairs and it came with 6. He “would make it happen” the first thing I saw showed 0 for delivery and noticed later the next day it was charged, $169.99. We even said we would pick it up directly but “we could get it for free!” We picked the date for delivery, Friday 8/16 and I get a text today to confirm delivery for Wednesday 8/14, which we absolutely said would not work. I go back in forth with in this chat who is “looking into our case” and 3 hours later (at 9:27pm) a text they “removed our delivery from the scheduling system” so not only are we not getting our purchase the day we picked, we paid for a delivery that was supposed to be “free” I’m tempted to cancel the whole purchase and pay the $760 online and get $0 delivery to the door. Instead we’re paying $1,000 for the same thing. If we get it, since delivery cancelled. Absolutely ridiculous.

(Translated by Google) Very good experience, I had bought before and the person who helped me was very friendly (Original) Muy buena experiencia, ya antes había comprado y la persona que me atendió fue muy amable

Bought my sectional couch from this Ashley location and I appreciate Syed for his excellent customer service and going above and beyond to assist myself and my family with any questions we had as well as our purchase!

Oswald was very professional, friendly, and helpful in helping me with my purchase. He listened to my desires and met them head on. He explained everything to my understanding. It was a pleasure doing business at this store.

Alyssa McKellen is a rockstar. We had to keep coming back because I couldn’t make up my mind. It took weeks and she stayed a total ray of sunshine every time we came in. 10 out of 10 service

Great deal on really nice furniture! Tommy made whole process easy!

Very easy to shop at! The sales associate was very kind guiding us through the process of furniture buying,Miss Alyssa was great help.

The staff was wonderful, patient and guided me through all options. Looking forward to my delivery. Thanks Chandra and Guy!!!

We are very pleased on how we were treated by Sam. He found one set my wife wanted dearly and gave us great pricing and his full attention. We will be back.

This is solely based on the delivery experience and post sale support. They are quick to take your money and do a good job at it in the store. However, good luck getting help after. I bought a matress on July 12th, I financed with them and they didn't give me the paperwork before I left. Once I got home, I received via email loan terms completely different from what was said in the store. I left to the store again to get it clarified, I was close to canceling the order. The store reps struggled to explain it but managed to give me the printout, and I saw what they promised me in writing, so that's good. Delivery was delayed since the financing didn't go through right away for whatever reason. Delivery comes July 31st, I'm excited to finally have a new matress. The team was good and quick, but they didn't bring the box frame. Apparently, somebody separated the frame to another appointment since the box frame got backordered, and I was not informed. Now I'm stuck with a matress and no box frame. Keep in mind that in order for them to honor the 90-day comfort guarantee, the matress has to be covered and clean. I was told to put it on the floor, so let's see how they act if that claim happens. I called multiple times to get stuff sorted out, maybe get the box swapped for a different brand or size, I don't care at this point. I called, and I always got the run around of "your sales person will call you back," which they don't, I always find myself doing the calling. Only once did a manager call me, they explained what happened and said "I will call you by the end of the day or first thing in the morning" Never got a call, called again and they were off the next day. Called again today, August 3rd, asking about the box frame. Apparently, somebody switched it to pick up without telling me. No, I didn't ask for that. I was told delivery on August 10th, and now I'm told to pick up August 13th. Of course, I got the "I'll have your salesperson call you in 10-15 minutes." it's been almost an hour now. I don't expect a call back. Im to the point of renting a truck to pick it up myself and be done with them. Service has been mediocre at best. What was supposed to be a purchase and install with a week or two at most is on its way to becoming a month long tedious and grueling game of "the phone game" I gotta take more time off of work to make this work. It's frustrating, I wouldn't be mad if the proper expectations were set in place and there was clear communication. I work in sales, so I understand a lot of these variables. Under promise and over deliver is what I practiced for years. Im experiencing the opposite. I just feel I'm getting told stuff to just get off the phone at this point. I'm managing my own order, I should have just bought it online. I'm getting a house next year, and I heavily considered this place to furnish it since my inlaw worked for the company, but after this, I'm either shopping online or just with a different retailer. This wasn't no crappy little 400-800 dollar matress. After taxes, the sale totaled right at 3200$ First purchase and ended with a bitter taste. Do better, team.

Easy to reorder replacement furniture for previously purchased Ashley’s furniture.

Thank you for knowing my style

Had a great experience! Jacob Carrasco was our salesman and even went out of his way to have my order waiting for me to pick up at the nearby warehouse (I declined delivery). This saved me about 30 minutes of wait time and really made the experience enjoyable!

(Translated by Google) Exceptional service, very professional attention. I recommend 100% (Original) Servicio excepcional, atención muy profesional . Recomiendo al 100%

(Translated by Google) Everyone was very friendly and clarified all my doubts. (Original) Todos muy amables y aclararon todas mis dudas

Loved it

Wonderful service!! And beautiful furniture!!

(Translated by Google) Very good attention in Spanish from Mr. Quiroga (Original) Muy buena atención en español del Sr Quiroga

Very professional!

(Translated by Google) I appreciate Pablo's great assistance. He helped us a lot with patience and very kind. (Original) Agradezco la asistencia genial de Pablo. Nos ayudó mucho con paciencia y muy amable.

Mr. Sam was great! He helped me breeze through the process of buying our living room set & getting a great deal for my budget. I may be returning to furnish the other 3 rooms remaining

Very sad and dissappointed of my purchase at this store ,the sales man Oswald promise my recliner will be deliver it on friday yasterday ( 3 days after my purchase). I spent at the store 3 hours to process my purchase 1 hour tryng to sign all the paperwork and verify my id ,He requested me two different ID to confirm my id. And I was there with my newborn because i relly need a rocking chair asap. No one call me during the week to update about my order and I called SATURDAY to costumer service because MY order didnt deliver on friday and I was unable to contac the sales man at the store, so the representative tells me I have to go back to the store and verify my ID again, I feel very upset because its so hard for me get back with a newborn. So I decided cancel my order and find other options online and take my business to other place. And the second reason its because they have a special of 4 of july 60months payment plan but at the time of the purchase he said we.requerid a minimum order of 1000 because the manager didnt approve the financial special. But online the advertisement said no minimum purchase requeried so I figure it out they want me to spend more money and thats the reason I been there for 3 hours!!

Excellent team and folks out here. I recommend this outlet after my experience today

Alyssa McKellen was exceptional. I came in with one piece of furniture I needed for my mother in mind and she helped me find better options with great care and understanding. Such a pleasure

We have had Very bad experience. We purchased recliner sofa and love seats from Ashley, Willowbrook, in Aug 2021 along with 5 year warranty from Ashley via their warranty company -GBS Enterprises. The recliner stopped working around Aug 2023. We filed a complaint. We were directed to GBS Enterprises. Here is the list of tricounty technician visits that have taken place while our recliner is not working : Tech visit 1: Few months later Technician came and said that a plug in the assembly is faulty. He ordered that part through GBS. Tech visit 2: Further few months later another technician came. He declared that earlier technician was wrong. Entire motor is faulty. He ordered new motor through GBS. Tech visit 3: Another Few months later third technician came. He declared that earlier technician has wrongly ordered wrong motor. He ordered another new motor through GBS. He refused to take the previous motor with him Tech Visit 4: Today, Jul 3, 2024, same technician came and said GBS had sent wrong motor again. He again created a work order and took our signature. He again refused to take 2 motors with him. It's been more than 1 year since our original complaint. We now have 2 motors sitting with us, that are of no use for us. Our recliner is in non - working condition even today. GBS is highly unresponsive and a highly bureaucratic company. I highly recommend to not take any motorised items from Ashley. Workmanship of the furniture is good but you cannot rely on the motorised parts. And Ashley warranty would rob you of your mental peace instead of adding to your peace. Beware, Stay away

the staff is very friendly and knowledgeable. I received star treatment. sheldon started the deal and Raquel closed it. thanks 😊

Guy,Jeff and LaDelle We’re amazing and assisting us with finding the right bed to relieve our sleep, problems, and pain!!! Thank you so much and I’m very impressed with Ashley‘s furniture's sleep experts

Experience inside this store was great! We originally made this trip to look for a new couch and a mattress. Walking, in we were greeted immediately by Raquel and received help regarding size and budget. Raquel was a perfect fit for her job by walking us through several couches that might work. Specifically, we looked at material, firm/cushiony, price, features. After finding one I loved, we immediately stopped and moved on to finding a new mattress. Here, Ladelle helped us. Since he knew a great amount about sleep science, he was a perfect fit for the job. After choosing a mattress in the budget, we went over to checkout which was a breeze! I just wanted to thank Raquel Leineweber, Ladelle Evans and any other employees we met during our visit for being of such great help! We enjoyed the shopping experience as well as hearing your stories.

Went by the store to check out lamps. My sales rep was awesome. She showed me Lamps that may like and I did. Very nice. Purchase both lamps. Great Customer Service.

Originally delivered date had some questions based on system/ timing/ inventory. But salesman Ladelle Evens worked tirelessly to deliver on promise of following through the entire process past sale point, and follow up call to keep me informed. I would definitely deal with him again.

Raquel was amazing. Very attentive and made sure we left with everything we needed and stayed within the budget.

We purchased a sectional that cushions are losing their thickness within one month. They sent us newer cushions doing the same thing and they slide off!!! This sectional is poorly manufactured. They will not take it back. One thing for certain EVERONE before you shop at Ashley ALL SALES ARE FINAL!!!! And this is not an outlet They treat us like OH WELL you bought it.

The Sales Rep RAQUEL was wonderful, patient and accommodating. Great experience. Ashley Furniture did not disappoint. Delivery in 3 days

Was helped by Sobath, wonderful sales rep, was not rushing us nor pushing anything else we weren't asking for. Simple yes or no questions on anything extra. Made clear our budget and helped us out through the whole process. Awesome

It was a great experience, Jeff was so helpful and so pleasant,friendly etc...I am extremely excited and satisfied with the merchandise I purchased 👍

Great people, salesman Oswald and the store manager were very helpful.

We had an amazing experience when we were shopping, but now we have questions and can’t get any help. They don’t even answer the phones.

I had a great experience at Ashley. I found the perfect couch and my salesman Jeff went over and beyond.

Raquel was super patient with us while we looked through many different living room sets. She had great follow up in priced it very well to our satisfaction.

The sales rep paid attention and showed us the furniture that we were interested in, there was no pressure or annoying upselling experienced. A very pleasant experience.

Raquel is the bomb 💣❤️‍🔥

The store was really clean, the staff and management were very professional, and the inventory was very well presented!

The staff was professional and straight to the point, the whole process was easy and pleasant.

Working with Syed was the literal best experience we’ve ever had buying furniture. He is funny, works hard to get you a great deal, and was not pushy AT ALL. He let us take our time and discuss the purchase to make sure we were comfortable with everything. We cannot recommend him enough! Go see him and he won’t disappoint!

Excellent customer service working with Raquel and the managers.

I had a great experience at Ashley Furniture thanks to the amazing advisor Subbas who helped me. She was incredibly helpful. She made the whole process seamless and stress-free, and I couldn't be happier with the service I received. I highly recommend visiting Ashley Furniture and seeking out Saabas for a truly good shopping experience. Thank you for your exceptional service!

Thank you , Sales Associate LaDelle Evans , I appreciate you taking the time to make sure I got what I wanted at Ashely. Thank you for your patience, because I could not make up my mind. 😀

Jadelle was very knowledgeable and made the experience enjoyable.

DJ and Pablo were both super kind and helpful in finding me a bed and mattress! 😊

The staff was welcoming and very energetic. Leedell helped with my purchase and was superior the Acima financing agent was quick and responsive to any questions I had. Great experience that’s way I love shopping at Ashley.. thank you for all your help and support. Yvette Wilson

Great Service and Patience of DJ the service rep that took care of my purchase-a $800 recliner chair

My husband and I visited this location today and we were impressed! Ozzy and Tommy helped us. Tommy was helping Ozzy because he is new. They made a great team! They were informative, kind, and helped us have an overall great experience. We bought a bedroom set from them. They were not overly pushy like most places we went to. They gave my husband and I space to discuss things when needed. We had a great experience working with these gentleman!

Ozzy was a pleasure to work with.

Raquel was very helpful and knowledgeable, we had a great experience!

Salesperson was very helpful and knowledgeable! Went in looking for 2 chests for the bedrooms and left with 2 pieces that I really liked and both met our needs perfectly! Will be back when it's time to purchase new living room furniture.

Great attention to our needs. Very pleased with Ashley Furniture.

I was greeted and acknowledged the minute. I walked in the door, which is very much appreciated. Jacob was a fantastic sales representative and guy in the finance department was also amazing. I appreciate their kindness and patience. Very good energy. Would love to do business with them in the near future thanks 1 million for your outstanding customer service, it’s hard to find these days but you are appreciated

Thank you so much and Appreciate PABIO QUIROGA 🌺 He so Kind and Patient to help Us That the where we feel comfortable and happy to get something furniture for family GOOD PRICE - GOOD SERVICE

Chandra was amazing to work with! Very knowledgeable and friendly. Looking forward to our new furniture

It is a fantastic collection of furniture. I thank Mr Jacob, who helped me find the right product at the right price. Indeed, it is a place to look for furniture.

The sales representative, Subaas, was very helpful. I told her I was looking for a queen bed not wood. We walked around and saw all the upholstered beds. She was very patient because I was sending pictures of the bed to my son and sister to help me make my decision. She calculated the totals for me with delivery and taxes so I could make my ‘final decision’. Thanks Subaas for being so patient.

Fantastic customer service by a young man that just started very helpful.

The team was responsive. SPECIAL THANKS to Don on the forklift cruiser for helping us get coordinated.

Chandra was excellent helped us figure out what we wanted and was very patient with us and made sure we got what we wanted

The salesperson and sales manager were extremely courteous and more than accommodating. I would definitely recommend buying your furniture from this location.

We purchased 2 king sized beds from Willowbrook Ashley Furniture for our remodel project. Alyssa was wonderful to work with and there was a large and varied selection to choose from. Delivery and set up is still a few weeks away but I expect that will also go smoothly. I would recommend Alyssa and this location.

Raquel Leineweber helped me with my purchase, she was very kind,knowledgeable and friendly, she saved me a lot of money. This will be my home store for future purchases.

Go visit Tommy! An expert and experienced furniture specialist. He was helpful and was able to meet our needs. Can’t wait for my frame to come!

Process was smooth and simple and Tommy was great with his customer service and timing

I had an amazing experience at Ashley. I spoke with Jeff by phone, but when I arrived the next day he wasn't in. Sabaas helped me. She was calm, professional and helpful. She gave me a great deal on my couch, which gave me further confidence that I made the right decision coming to Ashley. I fully intend to revisit when I purchase my bed room furniture.

Easy to work with and no hassle. Very pleasant experience.

Had a great experience, very helpful and friendly

Great shopping experience. Bathroom needs a face lift Regardless, I got what I came for at a great price. My Sales person Zaid was fantastic.

DJ and Jacob was such a pleasant to work with. Customer Service was superb along with the relatable personality. It was a fun shopping experience with the two of them. Please visit this store for your furniture shopping. You will not regret it.

Came here after a horrible experience at another local furniture retailer. Sam was super friendly and helpful. I'm most impressed with their communication and delivery. I was given a 3 hour time window a week before delivery. The morning of, I was sent an ETA as well as a link where I could track the progress of the delivery (like Doordash). I was notified immediately when the ETA was updated, as well as when the truck pulled up. The 2 employees were quick and professional. Overall a great experience.

Lots of great information on sleep and mattress demo.

(Translated by Google) It is an excellent place, I was treated wonderfully and everything was very nice (Original) Es un Excelente lugar, fui atendido de maravilla y todo muy bonito

Everything was good

We had a great experience with the sales person that worked dutifully to accommodate our needs.

Called and spoke with a gentleman named Tommy. He had the chair we needed and was able to take it thay same day. Excellent customer service.

Friendly staff, great service and made our purchase a breeze.

Pablo was awesome.

(Translated by Google) Everyone was very friendly, I liked the attention and they helped me with everything I was looking for. (Original) Todos fueron muy amables, me gustó la atención y me ayudaron en todo lo que andaba buscando

Awesome place to shop

Raquel did a great job. I had instant rapport with her. She answered all my questions. The floor room was clean and organized. Will return for future business

Mr. Tommy is a wonderful salesman he worked with me and also got me what I wanted.

My salesperson was really sweet. Only thing that upset me was that, she messed up my order and I had to come back and sign new papers for a higher payment. No compensation was given for the inconvenience that occurred. I feel that she should not have been the only one to take blame. She was a new associate.

Beautiful establishment with quality furniture and my salesman Jeff was AWESOME!

Jeff was very polite and knowledgeable.

Jeff took care of at this willowbrook location and it was smooth as can be! Nice clean store and everyone very friendly here.

I typically don’t leave reviews at places, but I do want to shoutout the sales associate who was helping me because I had a great experience. Jacob C was extremely professional, not pushy, and helped me with a price match on a bedroom set I had seen online. The process was quick and easy and I was able to get what I wanted at a great price. Everything was thoroughly explained to me for financing and delivery. I appreciate him and the manager DJ for being great at what they do. I will definitely be back at this location!

Syed Zaidi was our salesman during our visit to the Ashley store at Willowbrook. Initially we were disappointed because we were hoping to see specific furniture on display which was unavailable at the Willowbrook store. Nevertheless, we needed other pieces but we had not gone with the intent of purchasing these at this time. We do not often make a large purchase without having first ample information and a decision closed to being made. Whenever that does happen it is because a salesperson intuits what information we need to make a decision and provides it to us. This is a rare experience. I give Syed Zaidi an outstanding rating of 5 stars.

No sales pressure. Nice product offerings. Good prices.

Great value and great service. Chandra was great!

Walked in with questions , my budget, and ready to buy. Ms Raquel Leineweber gave me outstanding customer service and helped me to stay in budget and also helped me find discounts . I will be returning back to purchase a new mattress. THANK YOU

Surprisingly, I throughly enjoyed the buying experience at Ashley Furniture! The staff were genuinely friendly and listened to my needs before offering suggestions and I was quickly directed to a selection suitable to my styling and price point. In particular, Alyssa was professional and quickly moved me through the checkout procedures. I will be sure to start with them next time I’m shopping because of their great service and quality furniture at an affordable price!

I had the most pleasant experience at this Ashley furniture location. Tommy and DJ were extremely helpful and I found the perfect sofa and dining room set for my family.

The salesman Ladelle was great , we appreciate him in helping us make our decision. Thanks

Well I have to say I was very disappointed with this place, we were ready to spend some serious money in here, but when the manager wasn't willing to help us out, that tells me, I don't want to buy anything from them.

I had an amazing experience at Ashleys! The customer service was amazing Alyssa helped out and also you will receive your purchase pretty fast🥰 10/10!!!

I had a great customer experience at Ashley Furniture. Tommy, our sales representative, did an incredible job showing us their selection of kitchen tables – we found exactly what we were looking for! Sam, the store manager, was also amazing and demonstrated that good leadership makes a huge difference. We're very happy with our purchase and the overall experience. I'll definitely recommend Ashley Furniture..

Everything was good

Syed was helpful without being pushy. E was knowledgeable about the brands and styles we wanted. He answered all of our questions and completed our transaction quickly and efficiently. Good man. Great price. 👍

We visited Ashley two days in a row and we met our salesman, Jeff, on day two and he was phenomenal! Super helpful, checked on us throughout the HOURS we spent browsing without being over bearing. So recommended Jeff if you are visiting the Willowbrook location! He helped us get our dream sectional, dining room set, our breakfast table set, and more.

Syed was nice, helpful, and efficient. I knew what I wanted and he helped me place an order and it ended up being a faster estimated time of arrival than just buying online. Thanks Syed!

Very helpful, understanding, knowledgeable and made sure we were satisfied with our purchase.

Wonderful Experience ! Usually I order everything online because I don’t like going in stores but I decided to take a chance and Syed honestly made me feel like it was the best day ever ! He made sure all of our needs and concerns were met and he was very patient with our indecisiveness . If I could vote to make him manager I would

Great service and same day delivery will be The only place I get furniture from from now on.

Star is the bestttt! We found our couch quick and she was so fun to talk to! Love them ❤️

Great customer service!! Pablo was very helpful

Salesman was very helpful. They showed me what I wanted. They had a good stock to choose from. We decided on a table and chairs.

Jeff and the entire staff are absolutely fantastic to work with. Very professional and truly understand the product they sell. I’m so grateful that they are willing to take the time out to help me with selections and prices. Love the quality of the furniture and the excellence of the staff!!!

Our sales representative was extremely helpful. We came in looking for a loveseat we'd seen online. He helped us with pricing and when we asked questions that he couldn't answer, he went looking for them. He got us the pricing from the Web site and recommended warranty and treatment for the loveseat. He was very professional and showed integrity in dealing with us.

My experience was very good, the sales associate was very helpful

Mr Tommy was so helpful and dedicated his time 100 % to our need.. He make us feel like home.

The delivery was great once we got the date confirmed. The communication after the delivery continues to help deal with any back orders.

I have been to Ashley's to purchase a bedroom set in the past and now a living room coffee table with side tables and the people who work here are always polite, helpful, and friendly. The furniture looks great and is sturdy (made with solid materials). The store is clean and easy to walk through. I will definitely be back to buy more furniture when I need it.

Raquel Leineweber was such a great help and made my shopping experience a breeze. Raquel went above and beyond with helping with all my choices.

DJ was excellent. Communicated well, told us the pros and cons, no pressure sales pitch. Delightful experience.

Purchased a beautiful couch at a very reasonable price and delivery was so quick! Couldn’t be happier!

It was a great experience and I am happy with my purchase. I look forward to future purchases at this location. Thanks again!

Excellent salesperson very attentative good personality

Great experience and I so excited to receive my new furniture pieces!

Very helpful but let me take my in choosing without any pressure

Store employees were great. Customer service for delivery needs help. Our delivery kept getting cancelled because they were calling the wrong number for confirmation. After figuring out the problem it still took days for them to correct the number. We had to say we were canceling the order for them to get it right.

**1-Star Review for Ashley Furniture** Despite the disappointing experience with the TV console and the lack of satisfactory assistance from the customer representative during, we must highlight that the sofa itself is in excellent condition, free of any issues, and the sales representative was exceptionally nice. Our recent purchase of a TV console table from Ashley Furniture left us deeply dissatisfied. The delivered item arrived marred with scratches, an uneven surface, and various other damages, immediately catching our attention. Despite promptly reporting these issues, we received no follow-up communication from Ashley Furniture, leaving us frustrated and disillusioned. This lack of response is particularly disheartening given our expectations from a reputed local vendor like Ashley Furniture. Furthermore, this isn't the first time we've faced problems with your products. A previous delivery also necessitated a return due to damages, compounding our disappointment. With guests scheduled to visit and the TV already in place, the need for a functional console table was urgent. Waiting for another delivery or repair was simply not feasible, despite our previous willingness to exchange the item. Therefore, we respectfully request either a refund or store credit for the defective TV console table. **Update: Multiple Calls, and the resolution is exchange**

Fast and swift delivery and set up! Nothing but great recommendations towards Ashley’s furniture.

From the minute I met Raquel my service was outstanding. I had some issues and she was on top of it and resolved everthing for me. Highly recommend you ask for her when shopping at this Ashley furniture!

Store Mgr and my sales person was very Professional, Kind and very knowledgeable about the items I selected. They were very patient with me as I did change my mind several times. Simply very Kind and made sure we had a Great Experience 🙏🏽

Worst!

I'm very satisfied with Ashley furniture services.

Great! Absolutely great service along with the trusted Ashley brand!

Pablo was great! I have no complaints!

Our salesman Pablo was very helpful and we got just what we needed in our price range.

Great customer service everyone greet me with a smile look like each customer was treated with respect. Mr LeDelle Evan was very patient with me and love the way he explained how we sleep and the right mattress to help us rest well🤗❤🙏

Michael B. is amazing he helped us find everything we needed and made the process so smooth. Thanks so much for the help young man. You rock!

Salesperson was excellent no problem made me feel comfortable. Definitely gonna ask for him when I come back.

Careful with this location bought a dining table for $1700 on credit but when Bill came it was for $2400 unless it was$700 in taxes which i don't think so. Will take off review when it's fixed.

Broad inventory at good prices with great customer service

Michael Brown was awesome. He really rallied for us as a customer to get the best deal possible

We were helped over the phone LaDelle prior to our visit, and by both he and Michael while in the store. The entire process was simple, pleasant, and efficient. Both salesmen were personable and friendly and were able to get our pick up order expedited as an added bonus!

Sales person Chandra was very pleasant and helpful. Sam the manager worked with us to get the price in our range.

Mr Michael Brown did awesome..he's the Best

My salesman was very helpful. Making right decision on my mattress.

Very nice staff, La Delle and manager were great! Excited for the new bedroom set !

Our sales rep gave us our space to look and also made sure we saw everything the store had - great shopping experience

(Translated by Google) I do not recommend buying at Ashley Story, it is a bad service when delivering the merchandise and all the products come out damaged and they do not give you all the pieces. It is very bad, I do not recommend it. (Original) No recomiendo comprar en Ashley Story es un mal servicio a la hora de entrega de la mercancia y sale todo el producti danado y no te dan todas las piezas es muy mala no la recomiendo

They will explain alot on how your bed affects sleep and health. Once you understand the benefits then you are willing to buy premium product to help you sleep much better.

Do not buy here. They don’t keep their promises on delivering. They tell you they are on their way and go to a wrong address. Say they are at your address. Then say “oops we missed you” lazy sorry for nothing Ashley employees. Buy somewhere else. It will be better and professional.

Sales service was excellent. Very satisfied with my purchase.