Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Houston, TX represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Houston, Texas at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on Tomball Pkwy, next to Office Depot. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Went into the Willowbook Store and was greeted by Veronica. She asked if there was anything of interest she could guide us to. We were interested in bar stools and she showed us the various selections. Sales rep Alisha came over and talked us through decision and completed the sale. Very pleasant experience with everyone. Great selection of furniture in store.
Cameron was very helpful and attentive. He was able to answer our questions and was not pushy to make a “Sale”. Thanks again for your service, Cameron! You made our experience of purchasing a dining table set an enjoyable one.
DJ was very polite, knowledgeable and helpful. He allowed us to walk the store at our own pace without suffocating us to make a purchase. He advised us of the current promotions and explained the financing process to us in detail. We honestly felt like he was there to assist us and not just another sale for him. Great job!
Very friendly and professional customer service.
Great customer service and I loved how they worked with us to get what we wanted and met our needs and budget.
Customer service was very good.
Mr Tomy the best
It was amazing experience very detailed, very quick and very understanding of what I need
The manager was aggressive, judgmental, and flat out rude. His attitude and training style was evident upon being approached by his associates. This guy does not have clue on sales, it truly makes me question the integrity of this organization! Furniture is an integral part of my home and I need time to think. These people are vultures. It was more about what we can do for them and not what they can do for us.
Our Sales guy Shelton was amazing!! In and out with my perfect dining room table
Toby was awesome. He made my transaction smooth and stress free. Approached very professionally with a great sales pitch. And yes he sold me. Thanks Toby
The sales team worked great to make things work out great for me! Very professional.
Tommy Barkley made our shopping experience such a delight. He gave us various options of furniture available both in house and those in the warehouse, he was keen on our needs and sought to fulfill them. His sense of humor added a nice touch to everything. Definitely going back there
Salespeople Subaas Baig and the management team made the decision to purchase outstanding
My salesman Deonte exemplifies top notch customer service! He greeted me as soon as I walked into the door. He was very attentive to my needs and gave me ample time to explore my options.He made my shopping experience enjoyable! His expertise about bedding helped seal the deal. I will definitely shop at Ashley furniture again in the future!
After going by several different stores looking for the perfect pieces to set up our game room we landed at Ashley! It was an excellent purchase experience with Toby and also Syed. I love the fact that we got top-notch service and the opinion and input from two different sales people. They went over everything with me on performance of the fabric quality of the cushions all of the things that make a difference when you have multiple children and all boys in the household!! We are super excited and cannot wait for our delivery! I highly recommend Toby and Syed! I have attached a photo of what we ordered and we cannot wait for this to come!
Raquel was great. Had patience as I tried to find my account number
There was various selections of furniture. The staff was professional and polite. Go see and shop there. The experience will be pleasant and the prices are affordable for quality furniture.
DJ was great and explained everything from furniture options to payment plans and discounts! Thanks for making it easy for us!!
Sales wasn’t pushy
The salespeople didn't mention I would be waiting 2 months for a love seat, so fine. I wait just to end up with a love seat that smells like second-hand smoke. The smell is so strong my head hurts.
Very easy to work with. Provided all options when asked. No pressure. Very efficient. Went Furniture shopping with my wife, instead of taking all day 😳🤪 took less than an hour! Much appreciated 🤭
My experience with Ashley Furniture was AMAZING until the day of delivery. There was an old delivery driver who was so rude and complained the whole time! He just started throwing my stuff anywhere and when I tried to help he just sighed and complained more. This delivery was the worst delivery I’ve ever experienced! Please Ashley Furniture find a new delivery company!!!!!
Tommy was great!
Everyone was cheerful and helpful from the minute I walked through the door.
Jeff was very knowledgeable and found the perfect sofa to fit us for our likes and personal fit. There was no pressure and the process was very seamless.
I would like to recognize the excellent customer service from Alyssa Mckellen. She is a lovely person and helped me with the round table that I purchased I will look for you again. Thanks a lot!
Alyssa McKellen was very helpful with our daughter to find the right bed and mattress set for her. She was amazing!
Very professional staff, good customer service. Cameron is really professional
Was greeted upon entering the store. Everyone was friendly. My salesman, DJ, was very helpful, knowledgeable, and patient. Wonderful experience!!
Jeff was such an amazing salesman! I appreciate that he gave me recommendations and he was very knowledgeable and helpful. The financing offers are MUCH better than they used to be. I'm really excited to get my new couch!
My experience with the sales person Shelton Fortenberry was absolutely awesome, infact, I'll be coming back for more.
Subaas Baig and the whole team at Ashley Store 249 Made my day I received my order at curbside service After being in an Auto accident Monday brought me so much joy 😊
Toby made my purchase easy and painless. He was very helpful and gave me suggestions. I felt like I was able to save money on my purchase. I hope the bed matches my current pieces that I already have. I’m looking forward to receiving the bed and mattress.
Shelton was amazing. He greeted us right away when we walked in asked us what we were looking for and directed us in the right direction. He didn’t hover, he let us look and try the furniture at our leisure. He was extremely helpful and was even able to price match our leather couch and love-seat for the best deal! Will definitely be returning to deal with Shelton! Thank you for a great experience!
Our salesman, Pablo, was extremely helpful on the phone and at the store the day after. He was knowledgable and friendly and courteous. We would not hesitate to recommend him.
This was my first time at Ashley's (located on Mills Road and Willowbrook). I was in there for over 3 hours because I was amazed by the prices and the quality of the furniture. I merely wanted to buy one item but ended up walking out with multiple (two lamps, a large rug, some home decor and even a living room set). If it wasn't for Mr. Ozwald Browne Jr, I wouldn't have bought anything. I would personally like to thank Ozzy for his excellent service, as he was very patient, he was very friendly, and he was very knowledgeable of the furniture and store policy. Mr. Ozwald has shown all the necessary prerequisites to not only serve his clients, but to go beyond what is required. It's only because of Mr. Ozwald's compassionate vigor that I will indeed be returning to Ashley's in the near future. Someone give him a promotion, please
Raquel was great and I am very happy with the furniture that I purchased 😀
Was a pleasant experience. In and Out quickly . Salespersons were very nice and helpful. Great experience !
Tommy was very gracious and got the best price for me that he could. I appreciate that he gave thanks to God during our conversation. Looking forward to my new table and chairs.
Very helpful sales person.
excellent staff, very friendly
I would like to express my sincere appreciation to Vanessa and Alyssa for their exceptional service. Both of you made my urgent shopping experience seamless and hassle-free. Thank you for your professionalism and efficiency!
Jay z take good care of us
We had s great experience at Ashley Homestore with Subaas Baig showing us exactly what we were looking for and answered any questions we had thank you
I would not recommend subaas. She was unprofessional and unenthusiastic and kind of rude. She offered no information and even made me feel dumb for asking questions and only asked us if we were financing. She did not earn our business that day. Maybe we just didn’t look like people who have money to her. The two black gentleman are the only reason I would come back. They have the best energy and the right information. I might just order from a different store or try west elm. This was our first impression of this town. I drove an hour and I was happy with the selection and enjoyed some parts.
This is not our first purchase at Ashley Furniture, it was by far a great experience. Thank you Raquel for helping with our purchase. I highly recommend asking for her when you are looking to purchase furniture. This is at the Willowbrook location.
I want to thank Tobi (Mattress Specialist) and DJ (Sales Manager) for being so professional, considerate, courteous, and patient with me visiting on Labor Day. DJ was phenomenal help me with what I was looking for, the piece I am thinking about getting and how the material/make of Ashley's patent mattered. Tobi was outstanding with explaining and breaking down mattress and pillow comfort while also looking for a couch (and possible a new pillow to that wasn't even on the list but is now). Both individuals were extremely helpful and carried themselves with the highest standard in being to assist and cater to their individual customers based on their needs and have to be recognized. I truly appreciate their assistance along with the store staff, I could not be more appreciative and grateful for their help, information, and also teachable/educational moment when looking for a couch and even looking at mattresses. They did not have to go above and beyond even though they were a fantastic help just by being patient, listening without interrupting, understanding my needs, but did anyways, and I hope they are recognized as outstanding employees at Ashley's Store.
Variety, affordable prices and convince finance.
Deontae handled my order swiftly and was very nice and efficient.
Raquel made my buying experience wonderful. She helped me get the recliner I wanted and and was able to get it to me quickly. A great place to purchase furniture!!
This was a breezy visit for me and my boyfriend. Tommy was amazing and relatable. He was very helpful and funny. Guy helped us finish things out. Thank you!
My sales person was awesome! She really took her time to explain every option that I had to get the product and the service that I wanted
Friendly sales associate and knowledgeable
Great customer service! No high pressure. Great communication with Toby.
Raquel was my salesperson person. She was so patient and made my order possible. I couldn’t have done it without her She is a jem
Delivered furniture in box. Tried to get it delivered again and still had it on deliver in boxes. I cancelled the order refused delivery and still has not got a credit on my credit card.
My wife and I were extremely pleased with the level of customer service and knowledge our salesman displayed!!! -Chris M
Shelton was incredibly helpful in guiding me to the perfect furniture choices and securing some great deals. His patience and outstanding customer service made the experience enjoyable. The store offers a diverse mix of furniture styles, making it easy to find something that suits your taste. I highly recommend this place for both the quality of their products and the exceptional support from their team, including the finance staff.
Very good the sales rep was very helpful thank you
Pedro the salesman was awesome and assisted me with all my needs to make sure I left satisfied
Syed was amazing, he really took care of us, my family I enjoyed buying at Ashley.
(Translated by Google) The person who attended us was great with us, it is recommended. (Original) La persona que nos atendió fue genial con nosotros, es recomendable.
We don't like to be followed around, until we see something we are looking for. I overheard our salesperson on our way out "one down!" Then she tried to play it off with her colleague. Prices are not very negotiable, especially when comes to seniors. I won't buy anything more at this place!
I called the store ahead and spoke to Jeff. He was super helpful to let me know the items we liked were in stock and in the floor to try out.
They ordered the wrong table, won't give us a refund. Workers tried to blame us. They don't have a refund policy all they can do is give us store credit and they don't even have the table we want anymore. After this, I'm never purchasing from Ashely's store.
Application process is lengthy and tedious.
Servicer was nice enough to bring it in even though he didn’t have to
Absolutely horrible experience after we left the store. We were promised free delivery since we wanted a table with 4 chairs and it came with 6. He “would make it happen” the first thing I saw showed 0 for delivery and noticed later the next day it was charged, $169.99. We even said we would pick it up directly but “we could get it for free!” We picked the date for delivery, Friday 8/16 and I get a text today to confirm delivery for Wednesday 8/14, which we absolutely said would not work. I go back in forth with in this chat who is “looking into our case” and 3 hours later (at 9:27pm) a text they “removed our delivery from the scheduling system” so not only are we not getting our purchase the day we picked, we paid for a delivery that was supposed to be “free” I’m tempted to cancel the whole purchase and pay the $760 online and get $0 delivery to the door. Instead we’re paying $1,000 for the same thing. If we get it, since delivery cancelled. Absolutely ridiculous.
(Translated by Google) Very good experience, I had bought before and the person who helped me was very friendly (Original) Muy buena experiencia, ya antes había comprado y la persona que me atendió fue muy amable
Bought my sectional couch from this Ashley location and I appreciate Syed for his excellent customer service and going above and beyond to assist myself and my family with any questions we had as well as our purchase!
Oswald was very professional, friendly, and helpful in helping me with my purchase. He listened to my desires and met them head on. He explained everything to my understanding. It was a pleasure doing business at this store.
Alyssa McKellen is a rockstar. We had to keep coming back because I couldn’t make up my mind. It took weeks and she stayed a total ray of sunshine every time we came in. 10 out of 10 service
Great deal on really nice furniture! Tommy made whole process easy!
Very easy to shop at! The sales associate was very kind guiding us through the process of furniture buying,Miss Alyssa was great help.
The staff was wonderful, patient and guided me through all options. Looking forward to my delivery. Thanks Chandra and Guy!!!
We are very pleased on how we were treated by Sam. He found one set my wife wanted dearly and gave us great pricing and his full attention. We will be back.
This is solely based on the delivery experience and post sale support. They are quick to take your money and do a good job at it in the store. However, good luck getting help after. I bought a matress on July 12th, I financed with them and they didn't give me the paperwork before I left. Once I got home, I received via email loan terms completely different from what was said in the store. I left to the store again to get it clarified, I was close to canceling the order. The store reps struggled to explain it but managed to give me the printout, and I saw what they promised me in writing, so that's good. Delivery was delayed since the financing didn't go through right away for whatever reason. Delivery comes July 31st, I'm excited to finally have a new matress. The team was good and quick, but they didn't bring the box frame. Apparently, somebody separated the frame to another appointment since the box frame got backordered, and I was not informed. Now I'm stuck with a matress and no box frame. Keep in mind that in order for them to honor the 90-day comfort guarantee, the matress has to be covered and clean. I was told to put it on the floor, so let's see how they act if that claim happens. I called multiple times to get stuff sorted out, maybe get the box swapped for a different brand or size, I don't care at this point. I called, and I always got the run around of "your sales person will call you back," which they don't, I always find myself doing the calling. Only once did a manager call me, they explained what happened and said "I will call you by the end of the day or first thing in the morning" Never got a call, called again and they were off the next day. Called again today, August 3rd, asking about the box frame. Apparently, somebody switched it to pick up without telling me. No, I didn't ask for that. I was told delivery on August 10th, and now I'm told to pick up August 13th. Of course, I got the "I'll have your salesperson call you in 10-15 minutes." it's been almost an hour now. I don't expect a call back. Im to the point of renting a truck to pick it up myself and be done with them. Service has been mediocre at best. What was supposed to be a purchase and install with a week or two at most is on its way to becoming a month long tedious and grueling game of "the phone game" I gotta take more time off of work to make this work. It's frustrating, I wouldn't be mad if the proper expectations were set in place and there was clear communication. I work in sales, so I understand a lot of these variables. Under promise and over deliver is what I practiced for years. Im experiencing the opposite. I just feel I'm getting told stuff to just get off the phone at this point. I'm managing my own order, I should have just bought it online. I'm getting a house next year, and I heavily considered this place to furnish it since my inlaw worked for the company, but after this, I'm either shopping online or just with a different retailer. This wasn't no crappy little 400-800 dollar matress. After taxes, the sale totaled right at 3200$ First purchase and ended with a bitter taste. Do better, team.
Easy to reorder replacement furniture for previously purchased Ashley’s furniture.
Thank you for knowing my style
Had a great experience! Jacob Carrasco was our salesman and even went out of his way to have my order waiting for me to pick up at the nearby warehouse (I declined delivery). This saved me about 30 minutes of wait time and really made the experience enjoyable!
(Translated by Google) Exceptional service, very professional attention. I recommend 100% (Original) Servicio excepcional, atención muy profesional . Recomiendo al 100%
(Translated by Google) Everyone was very friendly and clarified all my doubts. (Original) Todos muy amables y aclararon todas mis dudas
Loved it
Wonderful service!! And beautiful furniture!!
(Translated by Google) Very good attention in Spanish from Mr. Quiroga (Original) Muy buena atención en español del Sr Quiroga
Very professional!
(Translated by Google) I appreciate Pablo's great assistance. He helped us a lot with patience and very kind. (Original) Agradezco la asistencia genial de Pablo. Nos ayudó mucho con paciencia y muy amable.
Mr. Sam was great! He helped me breeze through the process of buying our living room set & getting a great deal for my budget. I may be returning to furnish the other 3 rooms remaining
Very sad and dissappointed of my purchase at this store ,the sales man Oswald promise my recliner will be deliver it on friday yasterday ( 3 days after my purchase). I spent at the store 3 hours to process my purchase 1 hour tryng to sign all the paperwork and verify my id ,He requested me two different ID to confirm my id. And I was there with my newborn because i relly need a rocking chair asap. No one call me during the week to update about my order and I called SATURDAY to costumer service because MY order didnt deliver on friday and I was unable to contac the sales man at the store, so the representative tells me I have to go back to the store and verify my ID again, I feel very upset because its so hard for me get back with a newborn. So I decided cancel my order and find other options online and take my business to other place. And the second reason its because they have a special of 4 of july 60months payment plan but at the time of the purchase he said we.requerid a minimum order of 1000 because the manager didnt approve the financial special. But online the advertisement said no minimum purchase requeried so I figure it out they want me to spend more money and thats the reason I been there for 3 hours!!
Excellent team and folks out here. I recommend this outlet after my experience today
Alyssa McKellen was exceptional. I came in with one piece of furniture I needed for my mother in mind and she helped me find better options with great care and understanding. Such a pleasure
We have had Very bad experience. We purchased recliner sofa and love seats from Ashley, Willowbrook, in Aug 2021 along with 5 year warranty from Ashley via their warranty company -GBS Enterprises. The recliner stopped working around Aug 2023. We filed a complaint. We were directed to GBS Enterprises. Here is the list of tricounty technician visits that have taken place while our recliner is not working : Tech visit 1: Few months later Technician came and said that a plug in the assembly is faulty. He ordered that part through GBS. Tech visit 2: Further few months later another technician came. He declared that earlier technician was wrong. Entire motor is faulty. He ordered new motor through GBS. Tech visit 3: Another Few months later third technician came. He declared that earlier technician has wrongly ordered wrong motor. He ordered another new motor through GBS. He refused to take the previous motor with him Tech Visit 4: Today, Jul 3, 2024, same technician came and said GBS had sent wrong motor again. He again created a work order and took our signature. He again refused to take 2 motors with him. It's been more than 1 year since our original complaint. We now have 2 motors sitting with us, that are of no use for us. Our recliner is in non - working condition even today. GBS is highly unresponsive and a highly bureaucratic company. I highly recommend to not take any motorised items from Ashley. Workmanship of the furniture is good but you cannot rely on the motorised parts. And Ashley warranty would rob you of your mental peace instead of adding to your peace. Beware, Stay away
the staff is very friendly and knowledgeable. I received star treatment. sheldon started the deal and Raquel closed it. thanks 😊
Guy,Jeff and LaDelle We’re amazing and assisting us with finding the right bed to relieve our sleep, problems, and pain!!! Thank you so much and I’m very impressed with Ashley‘s furniture's sleep experts
Experience inside this store was great! We originally made this trip to look for a new couch and a mattress. Walking, in we were greeted immediately by Raquel and received help regarding size and budget. Raquel was a perfect fit for her job by walking us through several couches that might work. Specifically, we looked at material, firm/cushiony, price, features. After finding one I loved, we immediately stopped and moved on to finding a new mattress. Here, Ladelle helped us. Since he knew a great amount about sleep science, he was a perfect fit for the job. After choosing a mattress in the budget, we went over to checkout which was a breeze! I just wanted to thank Raquel Leineweber, Ladelle Evans and any other employees we met during our visit for being of such great help! We enjoyed the shopping experience as well as hearing your stories.
Went by the store to check out lamps. My sales rep was awesome. She showed me Lamps that may like and I did. Very nice. Purchase both lamps. Great Customer Service.
Originally delivered date had some questions based on system/ timing/ inventory. But salesman Ladelle Evens worked tirelessly to deliver on promise of following through the entire process past sale point, and follow up call to keep me informed. I would definitely deal with him again.
Raquel was amazing. Very attentive and made sure we left with everything we needed and stayed within the budget.
We purchased a sectional that cushions are losing their thickness within one month. They sent us newer cushions doing the same thing and they slide off!!! This sectional is poorly manufactured. They will not take it back. One thing for certain EVERONE before you shop at Ashley ALL SALES ARE FINAL!!!! And this is not an outlet They treat us like OH WELL you bought it.
The Sales Rep RAQUEL was wonderful, patient and accommodating. Great experience. Ashley Furniture did not disappoint. Delivery in 3 days
Was helped by Sobath, wonderful sales rep, was not rushing us nor pushing anything else we weren't asking for. Simple yes or no questions on anything extra. Made clear our budget and helped us out through the whole process. Awesome
It was a great experience, Jeff was so helpful and so pleasant,friendly etc...I am extremely excited and satisfied with the merchandise I purchased 👍
Great people, salesman Oswald and the store manager were very helpful.
Raquel was great to work with. From the time of purchase to delivery she worked with us to meet our needs and kept us informed of delivery of furniture.
We had an amazing experience when we were shopping, but now we have questions and can’t get any help. They don’t even answer the phones.
I had a great experience at Ashley. I found the perfect couch and my salesman Jeff went over and beyond.
Raquel was super patient with us while we looked through many different living room sets. She had great follow up in priced it very well to our satisfaction.
The sales rep paid attention and showed us the furniture that we were interested in, there was no pressure or annoying upselling experienced. A very pleasant experience.
Raquel is the bomb 💣❤️🔥
The store was really clean, the staff and management were very professional, and the inventory was very well presented!
The staff was professional and straight to the point, the whole process was easy and pleasant.
Working with Syed was the literal best experience we’ve ever had buying furniture. He is funny, works hard to get you a great deal, and was not pushy AT ALL. He let us take our time and discuss the purchase to make sure we were comfortable with everything. We cannot recommend him enough! Go see him and he won’t disappoint!
Excellent customer service working with Raquel and the managers.
I had a great experience at Ashley Furniture thanks to the amazing advisor Subbas who helped me. She was incredibly helpful. She made the whole process seamless and stress-free, and I couldn't be happier with the service I received. I highly recommend visiting Ashley Furniture and seeking out Saabas for a truly good shopping experience. Thank you for your exceptional service!
Thank you , Sales Associate LaDelle Evans , I appreciate you taking the time to make sure I got what I wanted at Ashely. Thank you for your patience, because I could not make up my mind. 😀
Jadelle was very knowledgeable and made the experience enjoyable.
DJ and Pablo were both super kind and helpful in finding me a bed and mattress! 😊
The staff was welcoming and very energetic. Leedell helped with my purchase and was superior the Acima financing agent was quick and responsive to any questions I had. Great experience that’s way I love shopping at Ashley.. thank you for all your help and support. Yvette Wilson
Quality Furniture, knowledgeable sales staff and exceptional customer service.
Great Service and Patience of DJ the service rep that took care of my purchase-a $800 recliner chair
My husband and I visited this location today and we were impressed! Ozzy and Tommy helped us. Tommy was helping Ozzy because he is new. They made a great team! They were informative, kind, and helped us have an overall great experience. We bought a bedroom set from them. They were not overly pushy like most places we went to. They gave my husband and I space to discuss things when needed. We had a great experience working with these gentleman!
Ozzy was a pleasure to work with.
Raquel was very helpful and knowledgeable, we had a great experience!
Salesperson was very helpful and knowledgeable! Went in looking for 2 chests for the bedrooms and left with 2 pieces that I really liked and both met our needs perfectly! Will be back when it's time to purchase new living room furniture.
Great attention to our needs. Very pleased with Ashley Furniture.
I was greeted and acknowledged the minute. I walked in the door, which is very much appreciated. Jacob was a fantastic sales representative and guy in the finance department was also amazing. I appreciate their kindness and patience. Very good energy. Would love to do business with them in the near future thanks 1 million for your outstanding customer service, it’s hard to find these days but you are appreciated
Thank you so much and Appreciate PABIO QUIROGA 🌺 He so Kind and Patient to help Us That the where we feel comfortable and happy to get something furniture for family GOOD PRICE - GOOD SERVICE
Chandra was amazing to work with! Very knowledgeable and friendly. Looking forward to our new furniture
It is a fantastic collection of furniture. I thank Mr Jacob, who helped me find the right product at the right price. Indeed, it is a place to look for furniture.
The sales representative, Subaas, was very helpful. I told her I was looking for a queen bed not wood. We walked around and saw all the upholstered beds. She was very patient because I was sending pictures of the bed to my son and sister to help me make my decision. She calculated the totals for me with delivery and taxes so I could make my ‘final decision’. Thanks Subaas for being so patient.
Fantastic customer service by a young man that just started very helpful.
The team was responsive. SPECIAL THANKS to Don on the forklift cruiser for helping us get coordinated.
Chandra was excellent helped us figure out what we wanted and was very patient with us and made sure we got what we wanted
The salesperson and sales manager were extremely courteous and more than accommodating. I would definitely recommend buying your furniture from this location.
We purchased 2 king sized beds from Willowbrook Ashley Furniture for our remodel project. Alyssa was wonderful to work with and there was a large and varied selection to choose from. Delivery and set up is still a few weeks away but I expect that will also go smoothly. I would recommend Alyssa and this location.
Raquel Leineweber helped me with my purchase, she was very kind,knowledgeable and friendly, she saved me a lot of money. This will be my home store for future purchases.
Go visit Tommy! An expert and experienced furniture specialist. He was helpful and was able to meet our needs. Can’t wait for my frame to come!
Process was smooth and simple and Tommy was great with his customer service and timing
I had an amazing experience at Ashley. I spoke with Jeff by phone, but when I arrived the next day he wasn't in. Sabaas helped me. She was calm, professional and helpful. She gave me a great deal on my couch, which gave me further confidence that I made the right decision coming to Ashley. I fully intend to revisit when I purchase my bed room furniture.
Easy to work with and no hassle. Very pleasant experience.
Had a great experience, very helpful and friendly
Great shopping experience. Bathroom needs a face lift Regardless, I got what I came for at a great price. My Sales person Zaid was fantastic.
DJ and Jacob was such a pleasant to work with. Customer Service was superb along with the relatable personality. It was a fun shopping experience with the two of them. Please visit this store for your furniture shopping. You will not regret it.
Came here after a horrible experience at another local furniture retailer. Sam was super friendly and helpful. I'm most impressed with their communication and delivery. I was given a 3 hour time window a week before delivery. The morning of, I was sent an ETA as well as a link where I could track the progress of the delivery (like Doordash). I was notified immediately when the ETA was updated, as well as when the truck pulled up. The 2 employees were quick and professional. Overall a great experience.
Lots of great information on sleep and mattress demo.
(Translated by Google) It is an excellent place, I was treated wonderfully and everything was very nice (Original) Es un Excelente lugar, fui atendido de maravilla y todo muy bonito
Everything was good
We had a great experience with the sales person that worked dutifully to accommodate our needs.
Called and spoke with a gentleman named Tommy. He had the chair we needed and was able to take it thay same day. Excellent customer service.
Friendly staff, great service and made our purchase a breeze.
Pablo was awesome.
(Translated by Google) Everyone was very friendly, I liked the attention and they helped me with everything I was looking for. (Original) Todos fueron muy amables, me gustó la atención y me ayudaron en todo lo que andaba buscando
Awesome place to shop
Raquel did a great job. I had instant rapport with her. She answered all my questions. The floor room was clean and organized. Will return for future business
Mr. Tommy is a wonderful salesman he worked with me and also got me what I wanted.
My salesperson was really sweet. Only thing that upset me was that, she messed up my order and I had to come back and sign new papers for a higher payment. No compensation was given for the inconvenience that occurred. I feel that she should not have been the only one to take blame. She was a new associate.
Beautiful establishment with quality furniture and my salesman Jeff was AWESOME!
Jeff was very polite and knowledgeable.
Jeff took care of at this willowbrook location and it was smooth as can be! Nice clean store and everyone very friendly here.
I typically don’t leave reviews at places, but I do want to shoutout the sales associate who was helping me because I had a great experience. Jacob C was extremely professional, not pushy, and helped me with a price match on a bedroom set I had seen online. The process was quick and easy and I was able to get what I wanted at a great price. Everything was thoroughly explained to me for financing and delivery. I appreciate him and the manager DJ for being great at what they do. I will definitely be back at this location!
Syed Zaidi was our salesman during our visit to the Ashley store at Willowbrook. Initially we were disappointed because we were hoping to see specific furniture on display which was unavailable at the Willowbrook store. Nevertheless, we needed other pieces but we had not gone with the intent of purchasing these at this time. We do not often make a large purchase without having first ample information and a decision closed to being made. Whenever that does happen it is because a salesperson intuits what information we need to make a decision and provides it to us. This is a rare experience. I give Syed Zaidi an outstanding rating of 5 stars.
No sales pressure. Nice product offerings. Good prices.
Great value and great service. Chandra was great!
Walked in with questions , my budget, and ready to buy. Ms Raquel Leineweber gave me outstanding customer service and helped me to stay in budget and also helped me find discounts . I will be returning back to purchase a new mattress. THANK YOU
Surprisingly, I throughly enjoyed the buying experience at Ashley Furniture! The staff were genuinely friendly and listened to my needs before offering suggestions and I was quickly directed to a selection suitable to my styling and price point. In particular, Alyssa was professional and quickly moved me through the checkout procedures. I will be sure to start with them next time I’m shopping because of their great service and quality furniture at an affordable price!
I had the most pleasant experience at this Ashley furniture location. Tommy and DJ were extremely helpful and I found the perfect sofa and dining room set for my family.
The salesman Ladelle was great , we appreciate him in helping us make our decision. Thanks
Well I have to say I was very disappointed with this place, we were ready to spend some serious money in here, but when the manager wasn't willing to help us out, that tells me, I don't want to buy anything from them.
I had an amazing experience at Ashleys! The customer service was amazing Alyssa helped out and also you will receive your purchase pretty fast🥰 10/10!!!
I had a great customer experience at Ashley Furniture. Tommy, our sales representative, did an incredible job showing us their selection of kitchen tables – we found exactly what we were looking for! Sam, the store manager, was also amazing and demonstrated that good leadership makes a huge difference. We're very happy with our purchase and the overall experience. I'll definitely recommend Ashley Furniture..
Everything was good
Syed was helpful without being pushy. E was knowledgeable about the brands and styles we wanted. He answered all of our questions and completed our transaction quickly and efficiently. Good man. Great price. 👍
We visited Ashley two days in a row and we met our salesman, Jeff, on day two and he was phenomenal! Super helpful, checked on us throughout the HOURS we spent browsing without being over bearing. So recommended Jeff if you are visiting the Willowbrook location! He helped us get our dream sectional, dining room set, our breakfast table set, and more.
Syed was nice, helpful, and efficient. I knew what I wanted and he helped me place an order and it ended up being a faster estimated time of arrival than just buying online. Thanks Syed!
Very helpful, understanding, knowledgeable and made sure we were satisfied with our purchase.
Wonderful Experience ! Usually I order everything online because I don’t like going in stores but I decided to take a chance and Syed honestly made me feel like it was the best day ever ! He made sure all of our needs and concerns were met and he was very patient with our indecisiveness . If I could vote to make him manager I would
Great service and same day delivery will be The only place I get furniture from from now on.
Star is the bestttt! We found our couch quick and she was so fun to talk to! Love them ❤️
Great customer service!! Pablo was very helpful
Salesman was very helpful. They showed me what I wanted. They had a good stock to choose from. We decided on a table and chairs.
Jeff and the entire staff are absolutely fantastic to work with. Very professional and truly understand the product they sell. I’m so grateful that they are willing to take the time out to help me with selections and prices. Love the quality of the furniture and the excellence of the staff!!!
Our sales representative was extremely helpful. We came in looking for a loveseat we'd seen online. He helped us with pricing and when we asked questions that he couldn't answer, he went looking for them. He got us the pricing from the Web site and recommended warranty and treatment for the loveseat. He was very professional and showed integrity in dealing with us.
My experience was very good, the sales associate was very helpful
Mr Tommy was so helpful and dedicated his time 100 % to our need.. He make us feel like home.
The delivery was great once we got the date confirmed. The communication after the delivery continues to help deal with any back orders.
I have been to Ashley's to purchase a bedroom set in the past and now a living room coffee table with side tables and the people who work here are always polite, helpful, and friendly. The furniture looks great and is sturdy (made with solid materials). The store is clean and easy to walk through. I will definitely be back to buy more furniture when I need it.
Raquel Leineweber was such a great help and made my shopping experience a breeze. Raquel went above and beyond with helping with all my choices.
DJ was excellent. Communicated well, told us the pros and cons, no pressure sales pitch. Delightful experience.
Purchased a beautiful couch at a very reasonable price and delivery was so quick! Couldn’t be happier!
It was a great experience and I am happy with my purchase. I look forward to future purchases at this location. Thanks again!
Excellent salesperson very attentative good personality
Great experience and I so excited to receive my new furniture pieces!
Very helpful but let me take my in choosing without any pressure
Store employees were great. Customer service for delivery needs help. Our delivery kept getting cancelled because they were calling the wrong number for confirmation. After figuring out the problem it still took days for them to correct the number. We had to say we were canceling the order for them to get it right.
**1-Star Review for Ashley Furniture** Despite the disappointing experience with the TV console and the lack of satisfactory assistance from the customer representative during, we must highlight that the sofa itself is in excellent condition, free of any issues, and the sales representative was exceptionally nice. Our recent purchase of a TV console table from Ashley Furniture left us deeply dissatisfied. The delivered item arrived marred with scratches, an uneven surface, and various other damages, immediately catching our attention. Despite promptly reporting these issues, we received no follow-up communication from Ashley Furniture, leaving us frustrated and disillusioned. This lack of response is particularly disheartening given our expectations from a reputed local vendor like Ashley Furniture. Furthermore, this isn't the first time we've faced problems with your products. A previous delivery also necessitated a return due to damages, compounding our disappointment. With guests scheduled to visit and the TV already in place, the need for a functional console table was urgent. Waiting for another delivery or repair was simply not feasible, despite our previous willingness to exchange the item. Therefore, we respectfully request either a refund or store credit for the defective TV console table. **Update: Multiple Calls, and the resolution is exchange**
Fast and swift delivery and set up! Nothing but great recommendations towards Ashley’s furniture.
From the minute I met Raquel my service was outstanding. I had some issues and she was on top of it and resolved everthing for me. Highly recommend you ask for her when shopping at this Ashley furniture!
Store Mgr and my sales person was very Professional, Kind and very knowledgeable about the items I selected. They were very patient with me as I did change my mind several times. Simply very Kind and made sure we had a Great Experience 🙏🏽
Worst!
I'm very satisfied with Ashley furniture services.
Great! Absolutely great service along with the trusted Ashley brand!
Pablo was great! I have no complaints!
Our salesman Pablo was very helpful and we got just what we needed in our price range.
Great customer service everyone greet me with a smile look like each customer was treated with respect. Mr LeDelle Evan was very patient with me and love the way he explained how we sleep and the right mattress to help us rest well🤗❤🙏
Michael B. is amazing he helped us find everything we needed and made the process so smooth. Thanks so much for the help young man. You rock!
Salesperson was excellent no problem made me feel comfortable. Definitely gonna ask for him when I come back.
Careful with this location bought a dining table for $1700 on credit but when Bill came it was for $2400 unless it was$700 in taxes which i don't think so. Will take off review when it's fixed.
Broad inventory at good prices with great customer service
Michael Brown was awesome. He really rallied for us as a customer to get the best deal possible
We were helped over the phone LaDelle prior to our visit, and by both he and Michael while in the store. The entire process was simple, pleasant, and efficient. Both salesmen were personable and friendly and were able to get our pick up order expedited as an added bonus!
Sales person Chandra was very pleasant and helpful. Sam the manager worked with us to get the price in our range.
Mr Michael Brown did awesome..he's the Best
My salesman was very helpful. Making right decision on my mattress.
Very nice staff, La Delle and manager were great! Excited for the new bedroom set !
Our sales rep gave us our space to look and also made sure we saw everything the store had - great shopping experience
(Translated by Google) I do not recommend buying at Ashley Story, it is a bad service when delivering the merchandise and all the products come out damaged and they do not give you all the pieces. It is very bad, I do not recommend it. (Original) No recomiendo comprar en Ashley Story es un mal servicio a la hora de entrega de la mercancia y sale todo el producti danado y no te dan todas las piezas es muy mala no la recomiendo
They will explain alot on how your bed affects sleep and health. Once you understand the benefits then you are willing to buy premium product to help you sleep much better.
Do not buy here. They don’t keep their promises on delivering. They tell you they are on their way and go to a wrong address. Say they are at your address. Then say “oops we missed you” lazy sorry for nothing Ashley employees. Buy somewhere else. It will be better and professional.
Sales service was excellent. Very satisfied with my purchase.
Tommy is awesome. We will always ask for him.
I am very pleased with my furniture and the service I received from Guy and Syed
Great prices and quality furniture. And the staff are nice , and the sales women Subaas was very helpful
Long wait, unprofessional staff.
Michael Brown was a tremendous help to us in choosing the correct kitchen table.
Great salesman . Wasn’t pushy. Told us if features and benefits
Our salesman was DQ. He was amazing, friendly, knowledgeable about the products in its entirely. This was the best experience I've had in a furniture store in a long time. We can't wait to get our new furniture. Thank you DQ, you need a raise. From Willie and Bobbie
Chandra helped us from the start and she was so lovely and patient! I loved working with her - she got everything we wanted and worked with us on everything to ensure I was happy. She is AMAZING!!!
Great customer service
Good service from MR. Tommy
Michael listened to exactly what we were looking for and showed us several options and made our visit seamless….thank you Michael!
The saleswoman was patient, understanding of my needs and found solutions for me.
Couch was delayed , staff were not helpful. Delivery staff were not helpful either due to it being a doorstep delivery….we live on the 3rd floor. Our associate told us different and they refused to assist . Couch is beautiful but will not use this location again.
They had exactly what I wanted and can get it to me quickly.
Good quality furniture. On the pricey side but some items are worth it.
Great experience from the time we walked in to the time we walked out.
Micheal was our sales man he was no pressure and made our experience perfect we found exactly what we were looking for. I would like to thank him for his work and a great experience.
Sales men was awesome and helpful. Knowledgeable about their products and store items. Tommy Barkley did a fine job, I would refer him to my family members and friends.
Lots to choose from, great prices
LaDelle Evans was so polite and kind and made the furniture ordering process seemless. I have a cross-state move coming up and he made sure all of my questions were answered and he did an awesome job! Thank you!
Subaas was very help and patient, not pushy at all and was able to get us the best deal on a couch and coffee table for my MIL.
Sales man nice but wanted us to pay To charge 8o for cheaply made mattress protector even paying 40 was too much also my temp mattress hurt my back saved waiting for replacement
LaDale was extremely helpful and we were able to make a decision quickly with his knowledge.
This is my first time shopping at Ashley furniture. The furniture was delivered yesterday, and it looks amazing. Delivery was on time. The sales and delivery people are the best. A special thank you to Tommy who helped me every step of the way.
Tommy Barkley was a very nice salesman. Quick and professional.
Very poor delivery service we had to reschedule multiple times due to the fact they say they can not deliver after 5. What's the point of scheduling a delivery if the company can not meet the time frame you requested. The company makes you feel like they don't want or need your business so I recommend shopping somewhere else
Sales people were friendly and matched competitors price. Items were in stock also.
Lavel was very professional and help with all my concerns
Tommy Barkley is a pros pro. He made everything a great experience. Will definitely return the next time we have a home furnishing need.
Excellent customer service Micheal & Guy!
Tommy provided excellent service and the overall experience was effortless
Awesome service! Tommy gave a great deal 👍
. Everything was perfect. First class service. Raquel did a awesome job. Thank you so much.
Great prices and service
Excellent Jesus is the best fast kind good actitude great service
Ms. Raquel is nice. She did took care of our needs with her Manager also.
From buying to picking up, the process was excellent. I will say I would have liked better communication from the pick up facility. Looking on the Internet it says the facility closes at 8pm. So when I went at 6:30 to get my item, they told me the warehouse was closed. During communication with the warehouse, not once did they ever say what their store hours were. But definitely will buy again from Ashley’s!
DQ, our salesman was amazing. He went the extra mile to help us find the furniture that fitted our needs. We will definitely be back for a new mattress soon!!
The salesman was very friendly & professional. Never any pressure while I took my time selecting.
Great service. Delivery drivers were awesome
Tommy, sales person, was amazing. He worked with us for 2 hours selecting and buying sofa and love seat. Enjoyed our visit. He helped with decision and financing.
Very quick but did not check to make sure all pieces were ok. Love seat has a piece of fabric hanging. Should have been fixed before they left. However the guys we polite and fast.
I had a wonderful experience at this location with Mr. Tommy. He was not pushy and allowed us to view their beautiful furniture pieces privately, unlike other furniture places we had been to. He answered any questions we had, and even helped us select a sectional that we are absolutely in love with. We initially came in a few months back to prepare for an upcoming move but had to wait on our purchase due to the move being pushed back. Mr. Tommy was patient and even called to check in with us & was very friendly & professional during that wait time. When we returned and were ready to make our purchase, Mr. Tommy got us everything we wanted from the visit a few months prior and gave us an amazing deal. Overall, it was a wonderful experience & I’ll definitely be returning to Ashley to make more purchases.
The store experience was fine but the problem came in with delivery. We scheduled a delivery date when we purchased the item. Then close to date for delivery I get a text and automated message that we don’t have a delivery date scheduled. Tried to contact someone and received text what i needed. I responded and never received text back. I responded again and still no reply. I went ahead and rescheduled so now we wait another week for delivery. I am very disappointed on when calling phone number all you get is automated messages and not option to talk to someone. I will go back to look at furniture at store but then will buy elsewhere.
Everything was great!!
Prompt and professional delivery. This is our second purchase from Ashley at Willowbrook. No doubt we will be back again.
Sales rep was very friendly and knowledgeable
Nice furniture with expensive prices
Michael Brown was our seller, very nice gentleman and the delivery guys too.
Friendly and Knowledgeable, La Delle was a pleasure to work with
👍👍excellent service…🌟🌟🌟🌟🌟
Wonderful customer service. In and out with fast credit approval. Mr Syed helped me choose the most comfortable sectional in the store! Worked out a great deal during the Black Friday Event special. Thank you!
Sales person Tommy was very helpful and provided great discounts. Would recommend visiting Ashley for your furniture needs.
My sales person di an excellent job, and helped to get what I was looking for.
I am very satisfied with our purchase and with the delivery. Mike Brown, our sales associate was Awesome. I recommend you ask for him when you shop at Ashley Willowbrook. He is very knowledgeable and has a great attitude!
So I would personally recommend that you do not go to this. Ashley's furniture on Veterans Day as me being a veteran. I went to purchase furniture at this store. And when they made the delivery 2 weeks after I made the purchase. They did not inform me that a piece of my furniture was damaged. At the warehouse, so they got to my apartment and completely told me they did not have it i said that is not my problem nothing was communicated. They told me that they would get it to me at a later date. And of course I can't leave work too receive another shipment so I canceled the tv stand delivery and told them to take it off my account because communication is key and they do not have it.
Go see Kirt! He is fun and helpful! I purchased couch, chair and ottoman from him! When and if I need more furniture, mattress or whatever else that Ashley sales, I will go see Kirt!
Tommy Barkley was great! He took all morning to help me find the reclining loveseat that was perfect for me.
Great customer service
Jeff Harmon was excellent to work with. He did not pressure a sale, and answered all of my wife and I's questions. Will definitely recommend anyone go see him and his staff. We will come here again if we have any other furnishing needs.
Great dealing with DJ. My only mistake was forgetting my $25 off coupon!
Exceptional service. Sales agent Jeff was able to confirm inventory of a tv console accent cabinet and I was able to purchase it on the phone. And also arranged for delivery next week.
Absolutely amazing. Lavelle and Tommy were nothing short of amazing. I left happy and satisfied with the value and quality of my purchases. Lavelle had me sold when he used the phrase, “sleep health “.
It was a great experience 10/10 would recommend. Ali helped us out so much I really appreciate him for that.
Awesome experience! Great service! Ms. Sharonda knew exactly what I wanted, her and the manager gave me the deal of the century and Ms. Lynette finished it off. Everyone I worked with was professional and gave me options. I didn’t expect to buy from the first place I looked, but the product, quality, price and service sold me.
We’ve been an Ashley’s customer for a while, but this was our first time visiting this location in Texas. We picked out the furniture we wanted and it was delivered, the only issue was the middle piece did not have brackets on it, so anytime you sit there it would bend and hit you in the head. We spoke to the proper department to get this serviced- sent photos as requested and It took two months to finally send someone out who said he couldn’t fix it so they wanted to send us a replacement. They came with the delivery of the placement however, it had the same issue so we refused it. We went to the store and spoke with the store manager as well as our sales rep that told us we can do an exchange(getting different furniture), which we did select and let them both know about. It has been 30 days and we have not heard from the store manager who was supposed to process the exchange, we’ve called and left voicemails for him to return and it never happened!! We have given up on Ashley’s. They have lost our business and will get no more of our hard earned money!
The store was great but the guys who bought my entertainment center was disappointing. They didn’t install my shelves correctly and they already fell down.
This is the 2nd time I bought a furniture from this store and unfortunately there is always an issue with my order. This time they changed the delivery date without a notice in advance. I recommend you triple check with sales-person before you leave the store. I was expecting at least a credit towards the delivery fee, but so far, I just got silence as response.
Very friendly and professional sales personnel.
Staff was very helpful and professional. Syed, in particular, answered all of my questions and took his time in showing me several pieces. With his help I purchased a living room and a kitchen set. He ensured I left with a great deal…go see him!
Good selection, quality was hit or miss, we didn't buy furniture.
Jeff is always pleasant and eager to help. I also like the fact he doesn't jump on you to make a sale or bombard you upon entering store.
Great service with friendly staff. Very nice choice of furniture on display.
LaWonda was amazing!! She was so helpful and had the biggest smile. Will definitely be returning for our mattress!
Jeff was amazing to work with. He was very personable and listen to everything I wanted and showed me exactly what I was looking for. It’s nice to see there’s still people out there that truly care about their customers needs and take their time with them. Thank you Jeff!
Found the item online I wanted, visited the store and it took no more than 30 minutes to complete my purchase. Syed was an awesome salesman! Thanks so much for your awesome service.
Salesperson seemed more interested in the upsale than what we were trying to say.
Appreciate Tommy very much
Excellent service and great price!!
My husband and I are very much impressed with the quality of service received while looking for living room furniture. We appreciate all the attention given to our need to have the appropriate furniture that will fit the living room. Great Job!
My experience was good. I went for an entertainment center, the selection was small but the sales person Chandra was knowledgeable, helpful, gave me a reasonable price, but what I liked most of all she asked me for the sale. She asked “what can I do to earn your business today?”. Most sales people let the customer walk right out the door. She gave me a respectable discount that I was comfortable with so I bought it. Sales people take note…. Ask for the sale !
I found the mattress I wanted at Ashley and then went to one other store to see if they could provide the same mattress. They made me a very good offer but it would take 3 weeks to deliver. I went back to Ashley to see if the would match the offer and they did! The big plus was a delivery in 3 days.
It was a good experience. Found the couch I wanted. Wasn't pressured into anything. Didn't try to upsell me on anything. Just listened to what I wanted and needed and found a great piece.
**SECOND UPDATE** Still have not received a word from Ashley furniture and it’s been weeks now. **UPDATE** Funny how my review hasn't been responded too quite yet. They called me on Thursday 09/21 asking for me to send images....AGAIN. Sent them & got a response a few hours later stating "We apologize for any confusion. Our team is currently reviewing your case and will provide a response within 24-48 hours. Thank you for your patience". Waited until today (09/25) 2pm to contact them. Gave them the ticket number and they said I NEVER SENT THE IMAGES....Gave them proof that I did indeed send the images & yet they couldn't do anything. Called them & then was told that because I didn't originally contact them 72 hours after receiving the item there's nothing they could do. LOL...I did though & I told the woman that. She then told me there's nothing they can do until I brought up the ticket number...AGAIN stating that I provided them with a hell lot of proof for them to, at this point, give me a refund. The lady then stated I needed to now wait 72 hours for someone to contact me. I WILL NEVER BE ORDERING FROM ASHLEY FURNITURE AGAIN. Will continue to update my review as well until this can get resolved. NIGHTMARE! ABSOLUTE NIGHTMARE! We placed an order on August 20th, received it on August 29th. The boxes on the outside were in perfect condition, however, when we got to a particular box of my sons bed almost EVERY piece of wood was chipped or had a piece of wood missing. I contacted them the very next day (unable to reach on the phone) so I chatted with them. They let me know that they were going to open a ticket. I gave it a few days before I called back & they let me know there was NO ticket that was ever opened. They then assisted me with opening a new ticket only for me to receive a text message on September 11th stating "we reviewed your service request and the issue reported is not covered under our manufacture warranty" clearly upset, I gave them a call only for them not to be able to find my order # or anything in regard to my account. After being passed to a couple of people they finally figured it out and said that it was rejected due to "scratches" not being covered. Livid I let the woman know (calmly as I know it wasn't her) that I provided images of the missing wood & chips missing. She then reopened the ticket & said I should hear something in 48 hrs. Once I heard nothing...AGAIN, I reached out again on September 15th letting them know I haven't heard anything. Went through the same song and dance where they couldn't find my account, had to pass me to someone else and they were finally able to find it. She then let me know the ticket is still open and pending, She said that someone should reach out by Monday. Here we are September 20th, AN ENTIRE MONTH SINCE I'VE PLACED MY ORDER. I called again, asking for an update only for them to not be able to pull my account up AGAIN! The rep then tried opening up another ticket, frustrated, I let him know that I didn't need another ticket open I needed the existing OPEN ticket resolved & just a replacement sent to my house. I don't understand how or why this has to be this difficult when I have provided said "evidence" of the damaged product and why I continuously am getting the runaround. Hopefully this review will grab the appropriate attention for someone to reach out to me and provide me with the replacement.
Very good customer service ! And very understanding of what I wanted .
The sales person was awesome. He made me feel as if I was getting the best deal in town
My husband and I came into just window shop and walked out with an AMAZING deal on a big comfortable sectional. A major thank you to Lawonda Brown and Eddie White for being so patient with us and for the GREAT deal they hooked us up on. Sincerely Rebekkah & Ricardo :)
Brian made our visit very pleasant and we were very happy with our purchase.
Brian and LaDell are awesome! I got what I needed and the sleep education was really informative and I’ll have a beautiful comfortable bed. The store mgr Ed was very helpful explaining the financing. A wonderful experience. Thank you!
Syed and his colleague (sleep specialist) were beyond helpful it’s unbelievable. Can’t remember the sleep specialist name and that’s shameful for me, but I will forever remember his knowledge on sleeping. Syed went to bat for us on a 3 year expired store credit and got us damn near the whole amount back in one way or another. I can’t wait to watch football on my new couch set, and sleeping Sunday’s off on my temperpudic bed to rejuvenate for Monday’s.
The salesmen were so helpful. I got a good price and they helped me update my account address. They were very professional.
Professional and friendly
We ordered a table set and a couch set including a bed frame they said if will get delivered on Tuesday Sep 12. nothing came in we called to check in but they said there was an error with the delivery they have half the order but not all of it ready and they gonna reschedule it for another date. now they making us wait two more weeks for my order delivery to come in. I have to wait supposedly until sept 20th for the delivery to happen and come in this store is the worse place to come they have good customer service but bad delivery.
9/14/23- Good Customer Service, delivery is a little slow its taking about a week and a half, but all in all Good Customer Service
DQ was awesome! Very knowledgeable and thorough. It was a great experience overall.
Great customer service! Beautiful furniture!
Syed was fantastic! He gave us time to browse and when we were ready, he helped us make an informed decision on a beautiful sofa and loveseat.
Great customer service and a great time! Samar really made the experience effortless! Gentleman beware! He will ensure your girls gets EXACTLY what she wants!!! But it’ll be in your budget. All around great guy!!!
Amir was excellent very kind and friendly took me right to what I ask for a recliner for my bedroom that would support my back and he made a excellent choice because I had only intended to spend no more than $700 and he was very convincing and I spent 3 times the amount but he such a cool guy I was okay with it.
Tommy who helped us was friendly and helpful. My wife and I went into the store to cross it off our list with no plans of buying a dining set today from Ashley, but Tommy was able to talk us through what we were looking for and show us a great piece at a good offer. We wanted to check out our other options at nearby stores and explained this to Tommy who was super understanding- giving us a clear quote on the item we were interested in before we left. He even price matched the Labor Day sale prices on the companies’ website for us. We were back within the hour to complete our purchase. Very positive buying experience.
We purchased a mattress from here and it has been causing me back problems and when i came in to see if i could exchange it for another mattress they told me that wasn't possible.. Talked to the Ashley Customer Solutions and they were not of help!! I don't understand how a prestigious furniture store cannot help their customers out when they need. I should've just stuck with Costco or Rooms to go. This unbelievable that i have to keep paying for a bed that's causing me back problems.DO NOT RECOMMEND buying your furniture or mattress here.
My sales experience was quick and easy. Great customer service.
LaDelle had amazing costumer service, was very helpful to fill our heads with knowledge about our sleep when it came to our mattress options. He went ABOVE and beyond to help us get the best quality for the best price. He had patience with me and my wife and got it done fast, thank you LaDelle you’re the best!
Service was horrible never using the Willowbrook store again , On 8/22/23 I was having furniture delivered , I was told by the salesperson that Ashley will not deliver because I got the furniture in the store , the salesman I had told me I had to use a third party and he recommended a person that he said they use at Ashley , the 2 guys came and when they brought in the first piece they began to argue in my home sweating all over the furniture , they went outside got the second piece started to argue again because they did not know how to turn the furniture to get it in the door once I told them how to get it in they got it inside they went to get the third piece started to argue in the streets then started fighting all my neighbors came outside , as the one guy was trying to bring the last piece along the other guy came running up my driveway grab the guy they started to fight again they damage our truck and now we are out of $2300 to fix our truck as well as $2500 for the furniture , I messaged the salesman as the fight was going on no respond , I send another threatening message the following day he called never once did he apologize for the people that Ashley is allowing someone to recommend to their customers then they snatched the tags off and I have small holes in my furniture , I wish I could send this mess back , I also got sick with a raising heartbeat and I have all this on my outside camera , NEVER USING AGAIN.
They were very pleasant and professional. They took their time to make sure we were getting what we wanted and keeping it in our budget. Thank you we will return!
Terrible experience with Ashley! I will never buy from here again. Sales associate in the store was super nice and welcomed you to text/call him on her personal number if there was any issues, of course that wasn’t the case after he closed the deal. Upon delivery I got damaged items and had to reject them. I waited a whole month to finally get all my furniture in good condition, and even then the quality is terrible. I was also scheduled for a delivery at one point and they never even showed up, so I have to call customer service and complain. And good luck finding support from customer service, they’ll give you the run around!
Always friendly and helpful.
Syed was very informative and answered all of my questions. I will be back in the future and will request him again. A GREAT GUY!!!
I have purchased 2 different room set and each time I have had issues with extremely late delivery ( months and months) or when I finally get what I paid for, it comes to me damaged and there is No assistance on getting me what I paid for. I will No longer be doing business with Ashley Furniture. Very Very dissatisfied customer. After they get your money you No longer matter to them.
Jeff was extremely helpful & patient. I got exactly what I was looking for.
Sales staff was friendly, knowledgeable and very helpful
Worst experience ever … Find somewhere else .. I bought a bed room and dining room .. dining room arrived with wrong table and not stable chairs!! Bed room arrived with broken dresser!! Customer support team not picking the phone !! Will definitely not buying or recommending Ashly to any one !!
Michael is the best! Helped my boyfriend and i find the sectional we wanted and worked out an amazing deal!! Go see him!
Quick and courteous service. Listened and worked on meeting our needs.
Excellent customer service
Had a great salesman and recommend him to friends that are looking for furniture
Excellent customer service! I walked in just to browse and left with an amazing purchase. Thanks Michael Brown!
Easy, friendly service! Jeff our salesman, listened to our needs and showed us just what we wanted.
It’s been a few years since I’ve visited Ashley’s furniture I haven’t had a reason too , but I’ve had my furniture for a very long time and Ashley’s is where I bought it , so that should sum it up . The furniture has lasted for a very long time and sadly I hate to say it it’s time for the new and out with the old . But the old furniture will be new for someone else I’ve been asked to pass ot on to them so I’m happy to do that . Great service and personal goes way beyond to make sure that ur happy with ur purchase. I wouldn’t go anywhere else .
Where should I start, I bought a dinette table with chairs from this store Aug of 2022 my sales person was Michael Brown, at all cost stay away from him ,he is very unethical and always in a rush, he will say anything to you to get a sale. anyway they delivery me the table set it up and everything ,come to find out the legs on the table was broken. I called Ashley about the table being damaged as soon as I noticed it. Ashley furniture was giving me the run around about who is responsible for replacing the table after so many called and almost six months later I was giving a new table. now when I purchased the table Michael Brown convince me to add the protection for the chairs to cover any stains that may get on the chairs. okay then he tell me if I don't file any claims within a year the money I paid for the protection will be issued back to me as a store credit. move forward today I called Ashley today inquiring about the store credit for the protection the person on the phone tell' me no it after five years of purchase, but mind you now that wasn't what was told to me when I added the protection. I do not recommend them at all.
Tommy Barkley was very helpful patient because my husband .Had a stroke so he was very patient and kind to him. He didn't talk at us he talked to us with so much kindness and respect. Thank You Mr.Tommy Barkley
Ladelle is the man!
Friendly and helpful staff. I’ll definitely be shopping here again
Our sales agent DJ was very helpful, super friendly and very knowledgeable.
Michael Brown is excellent
Good stuff ladelle was awesome
I love shopping at Ashley the quality & selection of furniture is excellent. Tom our sales person was a pleasure to work with & very knowledgeable on product
Thank you Ladelle! We have come to Ashley Furniture in Willowbrook twice for sofas and Ladelle has been so personable and helpful both times. Our last sofa lasted us five years and is still in great condition after wear and tear from two dogs and a baby. We are excited to have something new from such a reliable furniture store!
(Translated by Google) Good prices and quality in furniture, Excellent Service.. (Original) Buenos precios y calidad en muebles,Excellent Servicio..
Michael was awesome. We had a great experience and bought a sectional couch and breakfast table. We will definitely be back for any of our furniture needs in the future.
Really nice, very helpful folks.
I have never written a review on any business, but Ashley sure does know how to make itself an exception. This is the THIRD time me and my partner had purchased items from Ashley. ALL of which had problems. And this is our final straw. BEWARE OF BUYING STUFF FROM ASHLEY AS THEY WILL DO EVERYTHING IN THEIR POWER NOT TO GIVE YOU A REFUND EVEN THOUGH IT IS THEIR FAULT. First, we purchased a mattress and a spring box (total of $4,000) back in August 2022, their delivery team damaged our staircase while transporting the goods up to our bedroom. Which we had to call Ashley to come over and fix it. We then purchased their recliner sofa (total of $2000), which we later learnt that it was recalled due to fire hazard incidents reported among those who used it. After spending thousands of money into this store and giving them so many chances, we thought we'd expect a better customer service from them but no. We purchased a swivel chair from them recently and their delivery team DAMAGED the chair AGAIN upon delivering. Called their corporate, and they made us talk to a chat box. Got bounced to different people handling the situation and every one of them absolutely refused to refund us. Talked to a supervisor after being placed on hold for an hour. Supervisor REFUSED to give us his full name. Instead they blatantly replied "we're doing an exchange for that ottoman, delivery scheduled for later date". First off, it's a chair, not an ottoman. And, no we don't want an exchange because we do not want to use your damaged stuff anymore, nor do we want bring our business here after you guys screw us over 3 times. It is YOUR fault for messing it up, why do we have to bear the consequences? **Buyers, if you're confident and have faith in Ashley and their delivery team in treating your stuff with respect, the stuff that you bought with your hard-earned money. And you're confident you can afford to bear their mistakes after reading my reviews. Then please go ahead.* Other than that, I must say our sale rep at this store is very friendly and made us feel welcomed. Which was why we kept coming back after the 2nd time Ashley screwed us up. But we won't bring our business to Ashley store ever again after this.
Was not pushy but helpful in answering questions I had. Came in several times to review the item purchased.
Excellent customer service
Great customer service!!!
Very good service
Ashley is my go to furniture store in Houston when shopping for beds, living room or bedroom furniture and accessories. It is the perfect mix of quality choices and appropriate pricing. It is rare that I can’t find what I’m looking for and the sales consultants don’t attack you at every turn.
Thank you so much to Mr . Ledell !!! My boyfriend and I experience was amazing from the first time we entered the building and left with a purchase !!! Thank you so much !!! May God bless you and the entire Ashley’s Crew !!!
Good selection and great service from Michael Brown.
Sales representatives Amir was outstanding
From the time we walked in we were greeted and acknowledged. Chandra helped us find exactly what we were looking for, plus at a great price! Can’t wait for our living room set to arrive!
Our sales guy Admir was very kind and attentive. Didn't feel pressured and that is a huge factor for me. I don't want to feel rushed nor pressured and he did neither of that. Great job!
My experience at your establishment was horrible. I would not recommend anyone to go there. As a matter of fact I would highly advise against it.
Tommy was amazing!!! We are so happy with our purchase.
My husband wasn't to happy about the deal with money back contract, but the store manager helped keep my husband happy.
The store on willbrook is a joke I ordered a queen size bed as well as a queen size mattress and I called to get it returned that first week no one answered my calls so i went up to the store and they told me i had to go though acema which is the financing company they go though well i had gotten several letters stating thay will not finance me so i tried calling them now they are saying i have to pay 300 dollars a month for me to return the bed and mattress if you dont want to be scammed dont buy from ashely home and furniture
Had a great experience with Michael, love this store my house is all Ashley furniture
Sam was very helpful finding just the right chair for our needs.
Great experience again! I recently moved into an apartment from a house and my previous furniture was too large. After donating to Goodwill, I started over and have purchased items for both living room and now bedroom. Michael Brown was very knowledgeable and courteous. In and out with no hassle. Great job!
they we're very helpful and friendly
This Ashley store is owned by a company called DSG. The store and people there may be good but if you have an issue or need to return something...it's a complete runaround. Calling customer service is an adventure that has gone on for 2 weeks on an exchange. No matter who you talk to you get a different answer. Ashley has a civil lawsuit pending for deceptive practices. Buyer beware, don't buy from them.
I came into Ashley furniture, as I have been a customer for a very long time. The gentleman that helped me was great, offered me discounts on all the furniture I was interested and was very patient with me as of course I kept changing my mind when I would see something different. I was having to buy furniture for a 2 bedroom cottage so I needed a lot of it and wasn’t sure what I wanted to get. We got to the end and this is why they are losing a star… I already have an account with Ashley Furniture and was prepared to pay cash for anything over my existing credit line. The salesman told me I would have to reapply from this barcode on his tablet since I was in a different state from the state it was opened. Now I have purchased from various Ashley stores throughout the United States and it is used just as any other department store credit card. So I did and of course since I have an existing account it was declined. Now I have an unnecessary hit against my credit and then offered credit from some other company I have never heard of. He then called the bank that issued my Ashley card and she of course explained it was declined as I had an existing account and she explained to him exactly what I was saying before he asked me to do this. At that point I lost trust in the salesman and decided not to move forward with the purchase. My feelings were if he wasn’t sure how their existing accounts with their company work then how many other things might he be misrepresenting? I was disappointed as I spent hours and was hopeful I was done with this aspect of my week so I can move onto something else. I like the quality and style of furniture you get from Ashley.
Large selection, quality mostly seems pretty good, the "buy it today" pressure was more than I prefer.
Great furniture. Friendly staff.
The sales associate Syed was very helpful and not to aggressive or pushy trying to make the sale. He left us alone to do our shopping.
Affordable furniture. Helpful and informative service from the time you step in the store until your furniture is delivered.
The staff is wonderful!! I’ve always been a fan of Ashley furniture because of the quality and it last for years. I just moved from California and had to sell all my furniture! Out with the old and in with the new .. This store has a beautiful selection of furniture.. You won’t be disappointed !!
The products that I researched online looked similar I'm person and were available for delivery in a timely manner. The sales team was friendly and knowledgeable which made my decision to purchase that much easier.
Vince was a huge help and very knowledgeable about everything we needed. Thanks!
I ordered furniture a week ago and was told I’d hear from someone in a few days regarding my order. I have yet to hear from anyone and when I call the store, no one answers. I’ve reached out to the sale person who assisted me but they’ve read my message but haven’t replied. It’s disappointing that they can be aggressive with a sale but unprofessional with their follow up.
very bad because they have not delivered it yet and it is almost 1 week of purchase I will have to make the cancellation
It was great customer service and they really listen to what the customer wants
I’ve had the worst experience with this company!! I was charged for to parts of a sofa I NEVER RECEIVED AND THIS WAS MORE THAN A YEAR AGO!! I have contacted them to dispute this more than a few times. I have been patient thinking it was a misunderstand that could be easily be fixed. I get bounced around when I call after emailing back and fourth for months and still getting no real help. PLEASE TAKE YOUR BUSINESS TO ROOMS TO GO OR GALLERY FURNITURE!! ASHLEY FURNITURE WILL ROB YOU AND THEN TELL YOU TO DISPUTE AND AND PROVE YOU DONT HAVE THE ITEMS. When clearly they see the delivery slip show what was delivered. I WILL CONTINUE TO LEAVE REVIEWS TO WARN PEOPLE UNTIL MY ISSUE IS RESOLVED!! But please don’t waste your time or money with this company!!!
Terrible service, Horrible return policy, awful delivery team that takes advantage of the situation and lies to customers. Corporate/customer service is rude, unhelpful and unprofessional. Save you some time and headaches and go to American Furniture Warehouse instead.
The service and hospitality was great.
Showroom was emaculate, Regina knows the merchandise and applied a professional experience for my purchase Store manager Eddie I will be back for future home furnishings
Syed was an absolutely fantastic help. He asked me all the correct questions, listened to me, and made professional recommendations. I will most definitely return to this store to buy more furniture from Syed. Thank you, Syed!!!
I had a very good experience .The sales person very nice and willing to help!
My guy and I recently purchased a sofa set, mattress, and bed from this location. I was met by Chandra at the door. She listened to what our needs were and immediately set out to help us. She was extremely knowledgeable about the mattresses and was patient as we tested out each mattress multiple times, eventually choosing the best fit. Next, it was on to sofas... Instead of being a pushy sales person, she picked up on the clues that we needed a bit of space and checked on us from time to time. She was VERY friendly and personable. I definitely recommend Ashley Funiture and this gem of an associate!
It was a nice experience talking to Sam at Ashley. Very knowledgeable of everything at the store and provided excellence advise. Thank you Sam for your service.
If i can put 0 stars i do
Very good attention
The store was well clean and maintained. Our salesperson, Syed, greeted us as soon as we walked through the door and helped us immediately. I was in search of a new mattress and Syed was very helpful, knowledgeable, and personal without any pressure to purchase. Overall, great experience and would definitely be shopping at this location
Great customer service, very patient selection is great 👍 I could say more but visit you will not be disappointed I am a customer and me and my wife bought Beautiful furniture thank you guys 💯
This is a best place to sell but not for customer service and satisfaction. I am highly disappointed with Ashley as there was no one to resolve my issue when I bought king and queen mattress. I called multiple times to the customer service and explained the issue about the defect item delivered to me but no one bothered to address my issue .
Our salesman Amir (??) was great, didn't try to pressure us into something we didn't want. We look at a few options and then purchased the one we liked. He got us in and quickly. Very personable, knowledgeable and friendly
(Translated by Google) excellent furniture (Original) Excelente mueblería
Great service
My sleep specialist, Regina was very nice, friendly and knowledgeable about the different types of bed
Michael Brown made me feel very welcomed & he went above and beyond to make sure I got what I wanted.
I got the couch I wanted ❤️❤️❤️❤️
Great customer service! The sales person was very courteous and helpful with our purchase.
Great service and attention. No high pressure tactics. Available when needed and left to browse as desired. Manager showed his appreciation and staff were highly professional. Great experience 5 stars
💯
Great service and friendly sales people
Great customer service and selection of items.
Syed was quick and knowledgeable, I’m looking forward to working with him soon and in the future!
This people here are amazing, excellent service and Josie is the sale representative to ask for it!! Thanks Josie.
Easy to shop around without the sales people being pushy. Fast and simply purchase process.
Excellent attention 👍
Excellent customer service above and beyond for Ledalle Evans and his manager went above and beyond they both were professional and welcoming !!
Great friendly service.
Purchased a couple of furnitures from Ashley's store a few weeks ago and the sales man Amir was super helpful and made the process easy! He was not pushy at all to make a quick sale and was very knowledgeable of his work!
I ordered some couches seen in the store and was told they were the color beige. When I received they were a steel color and I took a cushion to compare it to the one in the store. The salesmen agreed they were a different color but when I contacted customer service they were no help at all. Told me that they saw no mistake when even their employees agreed on the color change.
Sunday was very wonderful. Not pushy. Very polite. A pleasant experience
Bad customer service ask them repair 5 different servers
Eddie was very helpful, professional, and pleasant. I purchased a couch that was better than the one I initially thought I wanted! Thank you!
Ashley had a wonderful selection to choose from. Pierre was an absolute pleasure to work with. I have visited other Ashley home stores in the Houston area and this was by far the best experience.
Absolutely horrendous quality furniture for the cost. My husband bought two couches from them, and within a month the cheap particle board supporting the cushion cracked in half. On the other couch the arm rest started separating from the rest of the couch and is sagging. Not once was the furniture misused or roughly handled. It was used for its intended purpose. We called customer service and they refused to help and said we had to pay for the damages due to THEIR failure in quality management. Don’t shop at Ashley. Save your money it’s just not worth it. Absolutely atrocious furniture from a terrible company.
Bought a cabinet on April 22, 2023. I was promised by sales guy, I. E. Sunday that it will be delivered with shelves. I received the cabinet an hour ago without 6 shelves. Of course that is what other sales person do give promises to make a sale. Now I have to make phone calls to get the shelves and wait for delivery! Who knows when those shelves will come, right?
Provided great and friendly service with a very pleasant atmosphere.
I had a great experience at this location and the process was very fast and easy. I knew exactly what I wanted and needed and Mr. Sunday was very helpful.
I was first given to a Michael brown and then he gave me to Jeffrey Horman which turn out to be class act professional and he made me feel good about decision as soon as he open his mouth so I definitely will be referring this furniture store and Mr Horman
Store experience was good. Our mattress guy Vince was extremely knowledgeable. Definitely pricey compared to other stores. However when we left, the only put one box spring on our paperwork, so we had to go back to the store so they could correct and sign new papers. Delivery was fast- but we didn’t get our full order. Missing the mattress. Unfortunately we’ve already sold our other bedroom set so now we have nothing to sleep on until it arrives. Just talked to customer service and they said it could be 48 hours before they even contact to me to set up a delivery date. Not happy or satisfied at the moment.
I purchased a sofa and love seat SET from the Willowbrook store. The sofa was delivered. The love seat was on back order, according to the salesman, Amir. When I called to check the status of the love seat, I was told it was discontinued. I asked them to refund both the sofa and the love seat, since it was purchased as a set. I was told that someone would contact me to schedule pick up of the sofa in order to process the refund. No one is calling me back to process the return. This has been going on for almost two weeks now. The store refuses to provide contact information for anyone higher than Eddie, the store manager. They also refuse to provide a working number to the distribution center to schedule a pickup. The call center is located overseas and keeps telling me someone from the store will call me to schedule the pick up.
Sales Representative was Very Courteous and Professional...Excellent Customer Service!
Sad to say that our experience here was not the greatest. Mr Brown seemed very distracted and in a rush - the forms I filled out for the dining table we purchased were filled out correctly and after I received the printed forms of confirmation, my mothers name had been misspelled. I contacted him to let him know and to please fix it, he said he would and that it would not affect anything. We just received her credit card and now every other piece of information from our purchase, has her name misspelled on everything. Now we have to contact customer service to have it changed yet again. On a good note, we are happy with our dining table
She was friendly and helpful.
For a simple small dollar cash purchase they wanted DL number, sign 5 times, copies, more signing- they weren't going to complete the sale w/o my DL number. Idiotic
My SA was very helpful and I was happy to find a piece I love!
Amir was very professional, polite and knowledgeable of all his products and promotions. I will recommend him to my friends.
Jeff and Mike were amazing!!!! Jeff is so personable and they both took the time to explain everything to us! They seemed as excited about furnishing our new house and we were.
Had my delivery date set up for Saturday 4/8. Didn’t receive a time frame to pick up and now I’m canceling the delivery and going to pick up myself since they can’t do their job correctly.
Came in and knew exactly what I wanted and Regina was super helpful. I made my purchase and I was out of the store in less than 30 minutes!
I search long and hard for a nice couch. I really wanted went to Ashley Furniture, the salesman was helpful. Set an a lot of couches wanted this one. It was delivered my neighbor received it while I was working. There is no apparent damage. The fabric is very scratchy. I've tried to live with it. I finally complained when I noticed all these other faults and it has been months of calling sending pictures. I think I feel like I will go away but I'm not the customer service has created a nightmare for me.Today I'm supposed to have a technician come, so I takeoff work don't get paid and half the day is gone and no one's even called me. This is a joke, right? I knew I should've gone to Gallery furniture.
Pierre is always so professional and helpful when I purchase any furniture from Ashley. I don’t go anywhere else because I trust and value his service, Ashley’s product, and the great deals.
I love this store. They are so helpful.
Syed I think was his name. Highly recommend, was very helpful.
The salesman Mr Donovan Barret was very nice and professional , I told him I would go and ask for him to show me living room furniture as soon as I am ready, however, I was disappointed that I picked out an accent chair that we saw online and was willing to wait for delivery however that accent chair had been discontinued and it was still on their website. So when you have your heart set on something you really like and it is not available anymore even though it’s still showing that it is , it’s a big let down.. so I ended up choosing something else . I recommend that the IT Dept keep their website updated on a daily basis to avoid these let downs.
Bought furniture at the end of January....furniture was delivered all damaged. Took multiple calls and visits for them to respond. Will they replace the furniture....nope, will they take the furniture back....nope but they will repair it. So basically you are buying repaired furniture when you shop there. I would strongly suggest not shopping there, unless you like getting repaired furniture and lousy customer service.
Excellent service. Patient with our needs, explained everything thoroughly. Thank you
Great service from our salesperson Mike. Always great quality. Really nice experience.
I lovedddd it , for my first time Jeff made sure I was in good hands ! Great time , wasn’t a dull moment making a huge financial decision .
High pressure salesman, very uncomfortable, needed to leave
Syed Sold me an Hybrid Adaptive Queen and adjustable base, which I had to finance. I also purchased a recliner for $575 in Cash. The recliner in the store was very comfortable and soft and easy to get out of. The one that was delivered in the one that I sit in, is very hard very uncomfortable and I can maneuver. When I called the store they said sorry. Too bad you signed for it. It's yours now. On top of that I did not get the adjustable base come to find out they were out of the adjustable base that they sold me. So basically they sold me something that they did not have which the adjustable base itself is 575 and I'm paying for it monthly with the bed and I still don't have it and I purchased this stuff February 7th. The multiple excuses that they've been given me have been just lies upon lies upon lies but what I've basically come to find out is they can't get the SKU number out of my contract so that they can get me a new base delivered to my address. Or take it off of my contract. But of course they don't want to take it off my contract because they just want the money. I've been reading all these bad reviews and I think a class action lawsuit is in order. Ashley at the corporate to the regional to the area stores have no integrity. It's terrible
Regina in Ashley store willow brook is really good, very patient and understanding .
Went in to purchase full size bed for guest room and was assisted by a very knowledgeable young man. I was able to purchase the bed and mattress. Great sale. Thanks for a pleasant experience.
I came in looking for a Bedroom suit and found exactly what I was looking for with the help of Amir Shekarisaz . He did a great Job ( Presentation) on all I wanted and Wes looking for .
We’re so glade to choose Ashley for our bedroom set. Great customer service, and my salesman Mr Sunday was awesome. He help us through the whole process. I mean from the time we walked in the building. He was very patience with us and made sure that we were satisfied when we left. If you in the market of buying furniture I highly recommend to shop at Ashley
(Translated by Google) They have nice furniture, but in certain items they exaggerate their prices and some products are chipboard (Original) Tienen bonitos muebles,pero en ciertos artículos exageran sus precios y algunos productos son aglomerado
Loved that they took they’re time with us and did all that they can for us .
Pierre was amazing and helped us through the process of picking out a lot of furniture for our new home. Great representative for your company
What a pleasure to do business at Ashley. Ladelle was very knowledgeable and patient. We never felt pressured to purchased anything. Thank thank Ladelle for your help and your honesty.
Felicia is awesome and so patient!
We purchased furniture and had it delivered....every single piece was damaged.....I reached out to them immediately and than headed to the store the same day when they didn't respond. It took them until March for someone to finally come out after I reached out to them multiple times. They want to fix my furniture??? I didn't buy repaired furniture, I bought new furniture. I guess I really bought damaged furniture.....Ashley, I still haven't heard back from you when you visited; just come pick up your garbage; I'll spend more money with Mattress Mac..
Great experience!
Pierre was very helpful. He gave us space to shop and look around and answered all our questions. He gave us a great deal and helped us find exactly what we were looking for.
Good clean store , great selection, and pricing. The people working were very helpful as well. Definitely check them out for furniture needs.
Go see Ms. Regina ! Thanks again for your amazing customer service.
Rocco rocks for allowing my family to be in the presence of professionalism and ensuring with got the best deal!
Had a great experience. Could look around with no pressure. If I had questions Sunday was right their for me. Great salesman. Made me feel very comfortable. He was awesome. Great furniture to choose from.
Quick and easy!
The worst people to deal with . Been waiting on my furniture since December, here we’re are almost 3 months and still my living room set is incomplete. The worst sales people . I will never ever give them my business again . I’m taking this to the news . Do not buy from Ashley
First time at Ashley Furniture and do not regret the it! Great Customer Service!
Great customer service! We arrived around 8:10pm and they close at 9pm. They were very helpful/energetic/ and with an upbeat mood. After a long day you wouldn’t expect to get that type of customer service. Syed was the sales man to help us and he was very great. He wasn’t pushy from the get go he said feel free to look around and any help let me know. Most of the time salesmen are over your shoulder and you feel like you can’t even speak in private with your partner of what’s better. He knew when to come and help us out. I really appreciate that and he stayed late with us to help. Again thank you Syed!
Excellent customer service I was just looking at furniture and the salesman made my dreams come true 👍
Awesome Experience. Pierre and Chris was Amazing very helpful great customer service 😍Thank you so much I will share my experience with family and friends ❤
Very friendly and helpful staff. Will definitely come back to purchase more furniture.
Love this place and the variety! The sales person there Sam is awesome! We’ve been shopping there for years and always ask for Sam. Great attention and is always helpful!
I want to file a complaint and I will be reporting you all to the bbb. I placed an order on 2/6/23 with your sales rep Michael brown who told me I would have the sectional by 2/11 he stated you all had it and I would just have to wait two weeks for the additional chair I purchased. I didn't hear back from anyone about delivery so I called on 2/10 and was told that he did not schedule delivery. So then they proceeded to schedule delivery for the 2/15 then when 2/15 come i am told my item is back ordered. Every time i called they kept switching which product is here and which is back ordered. So basically everyone is lying. Then i was told it would be here on 2/18. Now i am being told April. I believe you guys are lacking integrity and are committing fraud to bring in business. You took my money and i have no product. And when i ask for corporates number no one wants to give me the information. This is a large business in many states I know you have a corporate or complaint department. I will be reporting you. This is the worst service I've ever encountered .
We had a great experience and a wonderful salesman Mr. Nabulsi
Everything delivered was damaged, noticed it as they were driving away. Went to the store the same day and also immediately responded to their number that asked if everything was okay. We are over a month and two store visits and still have the broken furniture. Very disappointing - Shame when you like the salesman and one of the managers that it gets screwed up by the delivery guys and customer care team.
Regina was amazing. She guided and informed me about the best options for me. This was the best mattress buying experience I’ve ever had.
Quick and friendly service
Friendly, personal employees.
Pierre was a great salesperson… let me meander around and answered all our questions. Picked out a beautiful new sectional for home with the help of Pierre’s knowledge
We found what we need there.
Wonderful experience
Had an amazing experience great costumers service I definitely recommend Syed Zaidi ..
Great sales men Ladelle Evens treated us like a friend and taught us the importance of a great bed.
Great customer service. Pierre was excellent very patient with us. Extremely patient with my wife in making her choices
The sales guy as well as the Store manager were so friendly and helpful.
Service was great not rushed and was very through. Ladell was Awesome!
Syed B at the Willowbrook location was amazing! He helped us on the phone the day before and made sure our in store experience was smooth and quick. He was very knowledgeable about the different lines and was able to answer all our questions. Thanks Ashley!
Bad service l when to get some chair on December 23 and l still not get anything they take so long one of the guys Jeffrey Harmon never respond 😡😡😡
Everyone was very knowledgeable about the merchandise I was interested in
Very good experience
Excellent service!!! Thank you so much Syed & Regina!!!!!
Great customer service!!
Met Syed Z today at the Willowbrook store. He was very pleasant, friendly and helpful. I really enjoyed interacting with him. He made sure I understood the financing and the procedure for picking up the merchandise at the warehouse (which was my choosing).
(Translated by Google) The customer service in answering all my concerns was excellent. (Original) El servicio al cliente al contestar todas mis inquietudes fue excelente.
It was very professional, courteous and considerate. Sunday explained and answered all our questions. It was our pleasure in meeting a person that takes time with the customer.
I ordered a Temperpedic mattress at this location from whom I thought was a seasoned Salesman, Mr Pierre Green. Come to find out he placed the wrong order. I ordered a Medium temperpedic mattress, I was delivered a Firm temperpedic mattress. I call customer service and even spoke with Mr. Green directly over the phone who advised the mistake was taken care of and on the 30th day of the trial period the bed would be exchanged…per the company’s guarantee policy. I accepted it because, okay per policy. Just wait for the trial period. Its a mistake, it will get fixed, so I thought. Come to find out on the 30th day there was no record of the request or complaint. I called the customer service line, spoke to a representative for about 45 min and again thought a request or whatever paperwork was needed to be completed was done in order to exchange the mattress. She advised she would call back with an update. Negative!! Two days go by and I called back again and spoke with Mrs Porsha in Sales, who states there is no record of my complaint or exchange request. Mr. Green calls me back and advises the request will be submitted. Of course with plenty of attitude and is very offended I am even having this issue with my order. No apologies. He continues to state he has been doing this for years and there was no way he made the mistake. He was unable to provide me with any documentation or proof of my request and I am just suppose to continue to get the run around on a huge purchase. Customer service personal were no help on this matter. I understand mistakes happen, I have been more then patient with dealing with this order. Refrain from coming to this location. My second time at the location and thought I was going to have a decent experience but it has been an absolute headache. Go to Gallery Furniture or directly to the companies store. So disappointing.
Pierre green is the guy to go to.. Dude is top shelf when it comes to finding what you truly want in furniture and when it comes to three mattresses the got really knows it all. Thanks Pierre I will be coming back
Excellente... Friendly !!!
I felt very comfortable talking with my sales representative. And everyone else was also very pleasant. I had great experience!
Low pressure easy buying experience. Salesman was informative but did not act like my shadow. The furniture I bought was very good quality and they also gave me a discount along with deferred interest financing
Lies, empty promises and do not schedule delivery of in stock items as promised only to have it sold to someone else and place our delivery on back order. Bad business. Follow up: Their multiple responses to "make right" gets nothing done. More lies and empty promises. Waste of time. I will not use Ashley again and recommend you all to go to the many better competitors out there. You will thank me later.
store give me the worst experience of my life .that furniture I got from Ashley was broken , and really late on the delivery day also I cancel the order and it take for ever for they to fix a issue these is the worst future store
Quick and did a great job putting together and cleaning up.
It was so wonderful to walk in and be greeted by one of the most genuine people I’ve ever met. Mr. Pierre Green was knowledgeable about all the products and he did not try to update me, he really wanted to give me and my wife what we needed. He did an amazing job and we are so excited about our purchase.
It was a pleasant professional experience. Now I just have to wait for the piece to come in v
Awesome
Ashley Homestore is a big disappointment. They put high dollar price tags on furniture (sofas, sleepers, and chairs) that's not made of solid wood. Their sales staff convince you to purchase their protection plans, but when you call because the furniture is falling apart they won't honor it. The plans my 83 year old mother paid for were $299 and $399. Nevertheless less, the furniture is not made of solid wood. The furniture is made of wood chips or shavings that have been compressed together. If you don't believe me, take a look under the back fabric of your recliners, or the sides under the pillows of the sleeper sofa. It's horrible. The furniture from Big Lots is a better quality. I just wish I could get my 83 year old mother's money back. It's terrible the management know it's not right but won't stand up for the customers. This is a place I never want to work for, and will never buy anything from them again. We've told all our family and friends about our experience, and ask that they not shop there and spread the word. It's ridiculous, all the money that was wasted on cheap furniture being passed off as furniture that was of good quality. Ashley has a number of class action lawsuits against them for this very thing. Just awful. DON'T SHOP AT ASHLEY HOMESTORE EVER!!!!!
I needed an item for Christmas and they made it happen. I got to pick up quickly and Vince Rocco was a great salesperson to work with
thank you for your help and great price
Pleased
Store operate and manage by Sicilian mafia! you will regret after closing deal with this store! Its better to shop from any other furniture store! If you support shady business practices and scammers sales associates like Micheal Brown then you can shop form this store! You will regret! They don’t even deserve 0 star
Loved merchandise and made arrangements for bedding to be PICKED UP. When my son arrived for pick up he was told HE couldn’t pick up. After phone calls he was told he could but merchandise was not available. First personI spoke to was not very helpful. Decided not to do business with store and cancelled. This was all within ONE day for merchandise paid on ful.
Obviously did a great job as we bought today when we were only planning on looking today!
Chandra was so helpful and easy to work with. She greeted us when we walked through the door and was so sweet throughout the whole process! I recommend coming and seeing her.
LeDale helped us today with some patio furniture & he was awesome!! Go see him!!
Ladell was excellent
Positive and efficient. I would recommend. Pierre was a enlightening.
If I could give this place 0 stars, I would. I purchased furniture in October and they told me I would receive it in 2 weeks after purchase. It is now December 6th and I have still not received my table or the couch. They have lied many times about when it’s suppose to arrive, yet it never does. I have gone to the store to bring this to their attention and they never help me out. They also denied my refund when I asked for one. They are there to help you when purchasing their items but after that, they do not care anymore. They only care about selling it to you and taking your money.
Good selection and great service
Great customer service
Many salespersons where there ready to greet you at the entrance, but without the rush to haggle with you. As my wife and I proceeded further into the store, we were met by one of the individuals standing to greet customers, and I had a great experience with working out a affordable deal for quality furniture and quantity to fill two rooms in our new home.
Why didn't we go first to Ashley Furniture? we coul save a lot of time by doing so. Jake, our salesperson was very helpful and knowledgeable about the items we were looking for and made our purchase much easier so we could enjoy our evening. Absolutely recommend.
LaDelle E. was our salesperson and extremely helpful, professional, courteous and efficient. I came in for one thing and he focused like a laser to help me find it. I gave him a tight timeline for delivery and he met it. I could not have been more pleased. We need more people like LaDelle in this world!!
We had a good customer service, but I don’t think he was honest when he said the product would be here to revive in 2 to 3 weeks. We bought the sofa believing we could have in a few weeks. Next day we called them to make sure and another person said the sofa would be available just 8 to 13 weeks after we bought. I don’t think was a honest conversation with the guy in the store, he just wanted sell the product and didn’t think about us. Other than that was everting fine.
Nice, supportive and respectful staff
Michael was very patient with us. We were a bit undecided about what wanted but he handled us perfectly.
Great quality furniture and great service.
Everyone Was great and had me laughing the entire visit Thank you and I will definitely return with My sales Lady…
Good experience. Our sales representative was easy to work with in making our selections.
Sales rep was very helpful. He knew his products and was very efficient in the sale.
The staff was very friendly and helpful with the whole purchasing process! They didn't follow you around the store continuously, and let you explore on your own, checking up on you every now and then. Once they learn the style you are going for they give you good suggestions! If the sales associate Jeff is there, he was a huge help!
Sunday was excellent.. we actually ended up buying more furniture than we thought from your store because of his welcoming and polite nature.Great stuff and excellent customer service..
Very quick and easy! We weren’t followed around and we got to take our time and I found a great couch!!
Purchased a sofa set. When it was delivered by their horribly staffed 3rd party team, one of the power cords didn’t work. Neither the deliverer nor Ashley followed through on commitments to replace so I ended up buying another cord which has a 2 month lead time. Will not spend another dollar at Ashley..and I have lots more furniture to buy.
Great service. Pierre was a pleasure to work with!
Ordered a cabinet . Came to the their outlet 2 1/2 months later. In a Box. Took a couple of pieces out , the front with the front doors attached. Could see a gap between the doors but thought we could adjust them. The area did not have good lighting. Got it home and there was significant gaps at the top and on the sides of the doors. The inside shelf has a finish but not the cabinet itself. The shelf is a different color than the cabinet. The image on line shows smoked glass .Mine are clear . Went to the store, talked to the manager. Rude is putting it mildly. Very, very rude. This is the store in the Willowbrook. Sales person is now gone. He stated to me if the piece was not what it looked like online I could exchange it. BEWARE be very careful with this store. Technician they sent said it can’t be fixed. Have to order new doors. So I paid, waited 2 and half months and now wait another two months!!!!!! I should be enjoying what I paid for NOW. DON’T trust these people.
Awesome people they made it fun to look for furniture Peter and Regina are the best thank you for everything
Helpful and friendly sales personnel. No high pressure.
Pleasant experience. Knowledgeable salesman and he did not pressure me.
I'm not sure where to begin here. I have purchased from this location before. The store is clean, the salesmen are attentive, and I normally have an easy time finding what I want. The wife and I purchased a living room coffee table and side table, it arrived today. I began to put everything together just fine (side table). When I inbox the coffee table I notice damage on the inside, ok I guess. I don't complain much and it's on the inside so it's ok. I began to put on the legs and that's when I spotted the problem. Why in the hell is there a hole missing for me to put the legs on the table together. At this point it's almost comical as everything was going too smoothly. Recommendations: Always always always CHECK your items when buying from Ashley. I did but this deficiency was on the bottom and I missed it. This mixup aside I am pleased with my items but I expect better from Ashley furniture. If I knew this was something to worry about I would have just gone to IKEA.
Micheal B. was a great help and i will be referring people to him
Loved the furniture selection! Good quality as well as modern pieces to choose from. we went during a black Friday sale and it was so well priced!!! The gentleman helping us, Tommy, was so nice and helpful. Not a pushy salesmen by any means. Highly recommend !
The salesman, Jeff was super nice, the delivery team came when they were supposed to, delivered and set up quickly, and left 0 mess behind. We love the sectional and overall it was a good experience.
Terrible shady buisness. We ordered a table set and only a few chairs came and the table, and it was messy, and we waited half a year for the first table and chairs. Later the other chairs came by. Soon after that. And all they said was They opened 3 credit cards on our name without our permission and dropped our credit score. This is a scam.
Our experience at Ashley’s furniture was fantastic thanks to our sales rep, Sunday. He was friendly, professional, and knowledgable. Will definitely keep shopping here and adopting Sunday as our new rep!
I ordered a credenza in June, received it in October only for the legs to be warbling and the legs did not touch the ground. When I mentioned this to the guys who delivered this he stated he would contact customer service.
I wish I could give a 0 star but it has been a very poor service from Ashley. I ordered a dining table from their store in Tomball Parkway. Firstly, the delivery was late. Later the delivery guys found out that the warehouse sent incorrect parts due to which they could not assemble the table. They left all the parts (unassembled) and told us that the replacement part would be delivered in next 2 days. However something did not sound right to me, so I called the sale representative who helped us with the table in the store, and he was not helpful at all. He said there is nothing he could do and I needed to call the customer service. The customer service was not aware of this situation at all and told me that they would now order the replacement part that would take 7 to 10 days ( I called the customer service again the same day only to find out that the part would not be available until November). On asking if I would at least receive an email confirmation about what we just spoke about, the guy on call was rude and told me that there is nothing he can do and I should trust him with what ever information he provides.So here I am. I have guests coming in 2 days and I have no idea if I will ever receive all the parts for my dining table. I am never going back to Ashley for my furniture. Seems like they only care about selling their product, they do not take any responsibility of the delivery and assembly once the product has been sold.
Very good people. Great prices.
False delivery date they promised delivery on the date i chose and turned out it will be about a month later i specifically told him if there is any risks i won’t buy gotta get refund and find bed for my daughters soon. They got nice stuff tho wish they would trick me tho
Today my husband and I went by to look at couches for our new home. We worked with Jeff. He was very helpful, informative, and most importantly, he gave us our space to shop around and answered questions when we had them! We are so grateful to Ashley Furniture and Jeff for a great shopping experience today and our beautiful couch we purchased! Thank you!
We loved the service and good deal
Salesperson was great. Quick and easy purchase
my sales person was Tommy and he was great very helpful I was very satisfied will shop here again and would recommen the store to others
Both Christopher’s were great ! And very helpful! Thank you!!
Tommy provided me excellent service as aslways. He was very friendly, curteous and funny.
Syed B was amazing with helping me and my girlfriend get a bedroom set, made the process smooth as possible and offered the best pricing aswell. Much appreciated, and I recommend him to anyone shopping here!
Two out of three pieces of furniture were damaged. I don’t like the poor quality, which was beyond obvious when they loaded up boxes of pieces of furniture I had to assemble. It was supposed to be already assembled for me. They don’t want to give me a refund. If their furniture was of decent quality and they had good service, they wouldn’t try to force you into keeping it. I’m honestly embarrassed that I did business with this pathetic company. Wish I could give ZERO STARS.
Bought a recliner from Jeff at Ashley furniture willbrook they delivered it today perfect condition set it up and it’s beautiful furniture
Don’t shop there . All staffs are rude and unprofessional.
I actually love their choice of furniture and feel most of it is made with good quality. We have purchased many items from Ashley. I feel their communication is very poor. I would think that if there are significant delays in delivery dates of furniture that the sales person should take the time to communicate with the customers, especially at the amount of money spent. Also, we took ALL precautions they suggested when delivery date and time is expected and this last delivery the men were very abrupt with us and managed to scratch and put a very large gouge our brand new floors and then covered it up. Again, mistakes happen but taken ownership of said mistakes is huge in integrity. Unfortunately we will no longer be purchasing from them.
I can’t comment on the actual chairs yet, as they won’t be delivered for a few weeks, but Syad was an awesome sales guy! He didn’t hound me or make me feel stressed, and he was also very professional and nice! You should ask for him when you go to the Willowbrook store◡̈ 5 stars for service!! Yay Syad!!
The sales team did a great job working together to get all my bedroom needs. No sales tactics just great customer service from everyone at the store.
The salesman was very knowledgeable and courteous to us We had a pleasant experience with him I'll definitely recommend him to other people
I purchased 2 Temper Pedic Mattress on August 21 and picked delivery day was Sep,3 . On that day, they delivered only the Queen one with no note, no call, no text. I called CS and they said the King one was on back order and would be delivered earliest on Sep, 13. By Sep, 7 they asked me to choose delivery date between Sep 14-17. I chose Sep , 14 . And now they call me back and said it will be delivered only on Sep,15. I asked to talk with manager but they denied me. Never do any business with Ashley again.
Great job
I'm very glad I went to Ashley Furniture, located at 17727 Tomball Pkwy. I was looking for a black bed in a certain style and my sales specialist,Tommy Barkley, went the extra mile to find the perfect bed for me. He knew there was a bed on line that was not in the store. He showed it to me and it was exactly what I wanted. He placed an order and it will be delivered to my home in a few weeks. Tommy is very knowledgable, professional and friendly. Thanks Tommy for finding my bed for me!
Great help and good product.
Very customer friendly and showed patience
Excellent Sales Associates with gorgeous furniture. I ordered a beautiful Coffee Table. I just wish it was readily available sooner than the six weeks.
Very unprofessional salesman at the sleep center instead of asking me what kind of mattress he asked my for “how much you want to spend $5000 , 4000 3000
I ordered a dinning room table with six chairs and a dining server. Took excellent time to arrive,less than a week I believe. But… the table didn’t come with any hardware,one of the six chairs was wrapped in plastic and when I took it off there were already scratches on it. The servers bottom drawer was not installed correctly. It took me four time to get in touch with someone from Ashley’s. Then I get told it will take 7-10 business days for my hardware to come in. We will be eating dinner on the floor I guess. The delivery guys were in a hurry so we couldn’t even check if everything is there. It was our second time ordering from Ashley’s and didn’t have any issues with our first order.
My salesman, Mr. Sunday Eshiet was absolutely the best. We clicked from the moment I walked into the Ashley store. He didn’t apply the usual high pressure sales tactic. Plus I knew what I was looking for, and Sunday took me straight to the collection. The best part is that Sunday overdelivered with an exceptional price and made me laugh while I spent money. Sunday should be the company lead trainer on delivering exceptional customer service and a memorable Ashley customer experience. Thanks Mr. Eshiet!
Everything was great. From the time I went to the store to the time I left. They assisted me with purchasing furniture. It was good….
Chris was a great help. He knew how to give us space to look yet stay close enough to assist when we had questions. We will return to this store for future furniture needs.
HORRIBLE HORRIBLE place. They lie to you about your delivery day to get your money. They told me 2 weeks and it’s now 2 months and every time I call the store they give me a new date which is 20 days out again another month wait. Save yourself a headache Don’t trust them don’t shop from them!
Good
Sales person Michael Brown was so patient, has excellent customer service skills and was able to work with us to obtain excellent financing !
When you go in knowing what you want or need and they listen and deliver. Nothing more nothing less.
Friendly and Helpful staff.
I don't recommend this store because not every item on the show floor is available and they refuse to sell you the floor model. They also have no idea how to figure out if and when they will get the furniture on top of requiring you to pay for delivery of said furniture. Ridiculous.
Mr Tommy is an amazing example of great customer service! From the moment my family and I walked in, he greeted us and helped us with everything we needed. He explained everything in detail and had so much patience and kindness. I will definitely be back to shop for more in the future, thank you for a great experience! I can’t wait to get my furniture.
They were on time. Polite. Courteous. However there was a language barrier and no one could tell me why my order was incomplete. No coffee table or end table. Just the sofa, live seat and wedge..
I knew what I wanted. The salesperson was proactive in answering my questions with sincere courtesy and concern.
Michael greeted us as we had couple calls to arrange our visit to see a dining set prior to purchase. Lots of wonderful pieces of furniture and greatly appreciate the time Michael spent with us completing our purchase.
Went on a whim expecting to be in there 15 minutes or so, in and out. Got caught by salespeople! Stuck there almost two hours :( listening to speeches, and left upset. I'd never recommend them. Although the staff was kind, they shouldn't hold you 2 hours. Unacceptable! AND America's Furniture Warehouse has 2 EXACT SAME sofas for $1,000 less!! And NO salespeople to track you down. Go there instead. And this high priced store doesn't even offer military discount or any discount.
I worked with Michael Brown and he is great to work with! However can only give great reviews for the furniture when it is received! So far this review is for my salesperson only! There was torrential rain Michael made sure I got into my car safely and then texted me to verify if I had reached home safe! Very caring fella! Thank you Michael
Una verdadera pérdida de tiempo 😕 mal servicio, pedí un mueble paso un mes y nunca me lo entregaron cuándo lo compré me dijeron que tardaba de 5 a 7 días la entrega tanto paso el mes y mejor pase por mi reembolso nunca mas volveré
Now the delivery guys were great but the time it took to get our dining table was horrible. It took almost 4 months to get it. So please make sure your item is in stock before you purchase. Our salesman failed majorly to tell us that and was no help when we went back to see what was going on. He really needs to work on his customer service skills.
This place has awful customer service. They made mistakes on our order- they have my money and are dragging their feet on rectifying the matter. Buyer Beware!
This place is absolutely horrendous. From the MOMENT my grandmother stated we were there to look at sales, Micheal Brown pitched an absolute man-tantrum, over what i can only assume is him previously thinking he was going to get some kind of commission from a full sale. I mean this man so just so condescending. Completely turned off our sale all together. Things like "we are looking for ____" was met with a sarcastic "wellp we dont have that here" and a dramaticz unprofessional thud.
I ordered over $2K worth of furniture on July 9, 2022. I received an email letting me know my delivery date was scheduled for July 23, 2022. I verified the delivery date three times within that week and rid my other living room to make the delivery and assembly more achievable and less stressful. On the day of the delivery I had family and relatives from various states coming to visit and there was ABSOLUTELY NOWHERE for anybody to sit!!! I called again and they said “oh I’m sorry, your furniture is on back order”! BACKORDER!!!!!! They replied with your delivery is now scheduled for August 6, 2022. 🗣 AUGUST 6th???? I then received a call on Friday, July 29, 2022 at approximately 9:55 am from Ashley Homestore giving me, Tuesday August 2nd as a first available and I said I’d just keep my August 6th date because I wouldn’t be home. She said okay and she had me scheduled for the 6th. I eventually wound up being off on Tuesday, so I called Ashley on Monday, August 1st to see if they could honor Tuesday’s date then they tell me oh we see you are scheduled for Thursday, August 4th. 🗣AUGUST 4th??? I’m like where did that date come from??? That’s not what I indicated to the representative when she called and they all keep saying “oh, I’m sorry, the system changes the date”! 🗣THE SYSTEM CHANGES THE DATE??? Are you kidding me??? I’m plastering my review in everyplace where the eye can see. I will NOT order anything else from Ashley. If I’m at a non-Ashley store and I see the name Ashley (made or manufactured by) I’m still not buying it!!!!!
Always great helpful staff, and they don't hover which is nice. Ask for Syed!
0 STARS!!! My wife and I have been extremely disappointed with the lack of action since purchasing a couch from the store on 249 and 1960. I went into the store during lunchtime to see if they had what my wife was looking for and after the salesman approached with the whole rundown, I told him I would be back with my 7-months pregnant wife. She picked a couch, so we proceeded to discuss numbers and delivery. We went in the 06/08/2022 and before purchasing the couch, were told that we could expect the "white glove" delivery since we added it to our order for delivery on 06/28/2022, since it was in stock. Fast forward now to 7/24/2022, wife now over 8-months pregnant, WE HAVE YET TO RECEIVE ANYTHING. I go into the store every single week to get an update and every week I keep being told by management that the delivery date has been pushed back starting from 6/28, 7/5, 7/12, 7/26 and now 8/5!!! 3 week wait has turn into 7 weeks!!!I will never purchase from this brand again. The salesman was persistent in getting us to sign, but we haven't received the same attention or updates since. Mind you, THIS is for a couch, I'm glad it wasn't a bed!We only went with Ashley because the wait would be 3 weeks. We could've gone to someone else had we known the truth. I would like to know how to cancel the order or at least remove the $300 white glove option and perhaps pick up the couch myself.AGAIN, They deserve 0 STARS!
I was very pleased with my experience. Pierre was very pleasant, professional and helpful. He made the experience fun.
Sunday was really friendly and enthusiastic. He knew about the product and was prompt to help. Excellent customer service.
Great job delivery. Set up was quick and professional.
Booked a Dining Table and Chairs back in Feb with a promised delivery in 6 weeks! Multiple follow ups and nobody could give an exact delivery date. Finally was delivered today, 13 July! The one star I have given is for the courteous delivery personnel ! .. otherwise the whole experience was a negative star!
Ashley Furniture claims to be the # 1 in the world with 500 stores in over 123 countries,,,, awesome right????? But I can get a simple couch that I bought and was promised delivered in on 6/7/22 and other delivery cancellations because of back order and as of today 7/13/22 another promise on the 24th of this month… never again!!!!!!
las personas son muy amables. te atienden desde que entras en donde tienen la sala de exhibición y están atentos a tus preguntas.
The saleslady, Josie, was very professional and friendly and helped me find what I was looking for. The whole process was easy and I was very pleased to get the current discount price.
Sales person Mr. Jeff made this a very confortable and surprisingly, pleasurable shopping experience. To be honest his customer service and help is the main reaso. We decided to buy then and there. The store itself is a very clean and nice store. But the salespeople are the reason I became a customer. Having things in stock was also a plus.
Sunday was very helpful on my visit and continues to help me with my issues...
Very polit, professional and simple no hassle no trouble and good savings for good quality furniture I 100% garentee it.
From purchase to delivery and setup, everyone was professional, and everything was smooth and easy. Thank You!
I have purchased from them before and was pleased with their customer service. I went to purchase a new recliner and possibly a living room set. I go for comfort and durability. I found my chair and sofa and loveseat. The salesperson was knowledgeable and made recommendations for my needs. Any wait for the delivery
I have never had such a horrible experience buying furniture.
(Translated by Google) first of all I love the quality of the furniture and the excellent service 🙏🙌 it is my favorite furniture store 🙌 (Original) en primer lugar amo la calidad de los muebles y la atención excelente 🙏🙌 es mi mueblería preferida 🙌
This is our second big purchase from Ashley Furniture, and very satisfied with the service, quality and price.
Syed was amazing! He was very patient and gave us info upfront , very transparent and honest. Let us know each items availability that we were interested in. We are very pleased with our experience with syed and the sleep specialist at Ashley’s.
Just fantastic
Customer service was amazing, the manager nick was very polite and informed me everything I needed to know.
Great customer service from the time I entered the door till my purchase was made. Syed was an awesome sales rep and made suggestions to help me make my decision immediately. I’m truly happy with my decision.
I am so disappointed and frustrated with Ashley Home Store, I decided to take a second chance ordering furniture from this store, but I would never do it again. I did it in 2019 (which was a nightmare) and now in 2022. First They do not give you a exact delivery date, they just keep pushing back the order for months. I went to the Willowbrook store now in 2022, the sales representatives can be described as liars and unprofessional, to be exact Pablo Quiroga now he is at the Spring store (he said it). When I was undecided to place my order he was nice and placed the order so quick and gave me his cell phone #, but he will never pick up the phone when I was trying to check the status on my order. I only did place my order because he said it would take 3 weeks for the delivery, but after 3 months and 2 weeks I got I notification that my order was going to be delivered in 17 minutes, I was at work and rushed out to get there, but they could not wait for me 5 minutes after me waiting such a long time. I am suppose to get a call back to reschedule my delivery date (has not happen) hopefully it does not take another 3 months.The worst thing is if I cancel my order they would charge me about $400 dollar as if they would deserve my money for free.
Wonderful service, Mr Vincent Rocco help me with my transaction he was very knowledgeable and patient , he listened to what I wanted and he delivered.
Sure, the quality of Ashley's furniture is as expected. It was superb. The service was good when we showed up to make our purchase. As a matter of fact, to make a sale EVERYONE is attentive. UNTIL they make their sale. The rest after that is highly unsatisfactory. We purchased a dining set. The Sales rep stated we would get it in April. We purchased it in store March. We did not get it until May. I was not happy with the simple fact it was a two month wait, not because of the delay but because we were told differently. To top it off, it came incomplete. Just the table and chairs. This set includes a bench. The bench is still not available. We are now in June. I have tried chatting with an agent. They were quick to respond because they thought it was a sales chat. When they found out it was regarding my order status the representative stated there is no one available to attend me. I called the 1-800 customer service number that only gives me an automated recording telling me it will be another 5 weeks for my order to be ready. If it is accurate information my order will not arrive till end of July. This will have been FOUR Months just to get my bench. I had such high expectations of Ashley's furniture, but this is highly discouraging! This will most likely be my last purchase with Ashley's Furniture. They really need to communicate better with customers. The fact I have been the one to have to inquire about the status of my order each month rather than a sales rep taking the time and courtesy to update me on my very delayed order is appalling. Makes one ask, "Do you care at all about your customers???", Or is your "sales quota" all that matters??"
Michael Brown was super helpful and made sure we found everything we needed. We are so excited about our bookshelves and can’t wait until they are delivered. We will look for Michael next time we go back
I would not recommend this Furnature store if you intend to receive the furnature that you purchase. I purchased a large sectional sofa in cash. Was schedule a delivery date of May 31. Since that date I have gotten the run around, stating that it would be delivered the next week. At the end of the following week, they said it would be delivered by June ll. Now, today they say that is scheduled for June 21, but it’s only an estimate.
Don’t buy extended warranty don’t work And the living room are made from cheap Materials
Regina and Pierre worked above and beyond the call of duty. Professional and courteous to a fault. From rushing to get my mom a wheelchair when she became weak and could no longer walk; to making sure she was comfortable while testing out mattresses. This type of behavior can't be trained, it's learned at home. Respect for elders and real customer service. And to be blessed with the same two people who sold me my base and mattress four years ago was bonus. Thanks for a great experience, Mrs. Antonieta Baker-Simpson
Richmond was amazing. Not high-pressured, direct and to the point and easy to talk to. And, upon discovering a missing signature from our deal actually drove out to our house rather than have me come back up to the store! Amazing customer service!
There is always an issue with this company.
There was a little miscommunication with delivery of my furniture but I actually stopped in the store and Nick the manager was able to at least give me two barstools to hold me over until the rest of my furniture comes. He was outstanding
Excellent customer service!
Went In to look for a power recliner to replace one I previously purchased and it went out. The associate Michael was very friendly, courteous, and made the process an easy experience. He left his card with his information in case we had any concerns or questions. Awesome customer service skills.
The personal attention was great. Everyone was very professional and knowledgeable. Great experience.
Waited a month now for delivery with no furniture in sight. They gave us a delivery date which we confirmed three ways, took a day off work to be home, and got rid of our old furniture, and . . . the day came and went with no delivery. Only after I called them did they tell us they canceled the delivery because of a delay on their end without contacting us! The furniture hadn't even arrived in the city. So they knew days ahead they would not deliver and just didn't bother to tell us. No apology. We get the runaround every day we call, "be in a few days". Absolute clowns. Now we have to go furniture shopping again and go through the trouble of canceling orders. They'll mob you with dozens of fawning salesmen until you make the purchase, then they'll forget all about you.
Excellent facilities with to much to see… the staff is very good giving information and very patient… great costumer service Thank you Mr Tommy!
The staff were so friendly and helpful. Will come back!!
bought sectional here for tagged price two weeks later called alex salesman he told me that I was charged the wrong price call store an salesperson told me it was tagged wrong the wrong price on the unit my first an last time shopping here horrible experience will tell all my family and friends not to shop here thanks for nothing Alex terrible job guy.
Took 8 weeks to get my sectional because of a mistake the sales rep made (mis-labeled floor model) and the store manager ignored my phone calls and emails the entire time. Run, don't walk, ANYWHERE else is a better alternative.
Excellent customer service and recommendations!
Definitely love this place, ask for Richmond. He helped me and my husband with communicating with the credit company, making sure we were satisfied, and answering questions or concerns.
Tommy and Nick were awesome and did there best to make me satisfied with my purchase. Will be back again in the future for more.
Definitely love this place, ask for Richmond. He helped me and my husband with communicating with the credit company, making sure we were satisfied, and answering questions or concerns.
Great experience at the Willowbrook TX location! Chandra took the time and was very informative, as I thought through what I wanted to do in regards to making a couch purchase. Want a true professional that cares about her customers… go see Chandra! UPDATE: I had such a great experience until I changed my order with my sales rep. Now a major delay in shipping back to the sectional I originally ordered. I was told one delivery date, now has changed three times. What’s so unfortunate about it all, is the sales rep blocked my phone number on her cell phone and quit being apart of the transaction.
Vince at Ashley was great! He introduced himself, told me about the current promotions, and then left me to shop. He helped me out when I needed questions answered, and helped me find pieces of furniture I was looking for. Vince even let me pick up an end table and move it to another collection to see how it looked mix/matched. I ended up financing everything for 0%. Great experience and some really nice furniture to boot! I highly recommend Ashley Furniture!
Being a veteran of Viet Nam in the USMC MY WIFE &;& I were grreted witj thank you fpr your service by every employee we encounteted. Vince was our salesman. He was very infomative & polite. He made comparesoms between 2 lift chairs we were considering. Have never purchased any thing from Ashleys before. My only complaint is the delivery people will not Help move 2 chairs to make room for the one we just bought. Gallery furniture delivers for free & always help moves any furniture.
I was surprised on how knowledgeable my salesperson was on the product I brought. The experience was very nice.
Very friendly and helpful. The sales team went way out of their way to help us!!
It is now May 2022. One of the pieces that I ordered in November 2021 has still not been delivered. I get calls every couple of weeks saying they’re still working on it.
If I could give zero stars, I would. In April of 2021, after much shopping around, I purchased a sofa from Ashley (Tomball Parkway) for my new house. Paid cash for it. The salesperson told me that delivery would be in 4 weeks and I would get a phone call prior to that confirming delivery time, etc. Well, I got nothing and the delivery date comes and goes. So I called the store, go through their automated system and am told that delivery is now 16 weeks!! I decide to go back to the store and cancel the order. So I drive 65 miles (because by now, I've moved to my new home literally an hour away from the store) and go into the store. I go to the service desk and tell them I want to cancel my order. Suddenly, low and behold they've got a sofa to deliver to me THAT WEEK!!! Despite the niggling voice in my head, (which I should have listened to), I decided to accept delivery of the sofa. The sofa is delivered exactly as promised, the delivery guys are professional, etc. We are happy with the new sofa. Fast forward to early April 2022. One evening my husband sits down on said sofa and we hear a huge cracking/tearing noise. Immediately the seat area starts to sag. The fabric base that the sofa seat cushions sit on has torn where it wraps around a support wire. So, on April 7 I initiate a service warranty claim. Am told a service tech will contact me. On April 28, I call back, because I've heard nothing. They tell me that they are waiting for parts to ship to me and that when I receive them, I should call back to schedule a technician. May 13 the parts arrive, but they're not even the right parts. They sent me a new seat cushion, a seat cushion cover and some metal bar. I call the service desk again. Explain everything again. Kevin (the service desk person), can't schedule a service call because he tells me the system says the parts haven't arrived (when I'm sitting there staring at them in my house). Finally tells me that a service technician will call me on Monday, May 16. May 16 comes and goes, no call. Call this morning (May 17) and immediately ask to talk to a supervisor. I end up talking to Valerie, who then proceeds to lie and tell me that they tried to call me on May 4. I tell her no, my phone log shows no calls from them on May 4th. After more discussion, she tells me the service desk will call me tomorrow (May 18) and that my account has been classified high priority. So, that's where we are. I'm sitting in a hole in my sofa and vague promises of it getting repaired. Really what I want is my money back so I can go buy a well built, American made sofa that won't fall apart in less than a year. Take my advice, don't set foot in their doors.😡
Very nice and extremely helpfully
This store has horrible business practices. The sales people completely lie about product availability and return policies and omit details of 10% cancel fees. We specifically started we only wanted to buy a couch that was in stock. After days of not hearing back from salesman on a delivery date we called to find out there is no eta for when it will be available. When we tried to cancel we were told we'd have to pay hundreds of dollars.
We always get great customer service from Jeff, he's our go to sales person..
My husband and I went in to look at some couches. Tanya greeted us when we walked in; when we told her we just wanted to look (we weren't certain that we wanted to purchase from here) she proceeded to follow up around the store. When my husband and I sat down on a set we liked, she came right up to us to ask if we wanted to see about getting financed for the set. Did not offer any information on the set, did not try to see what we were looking for. We told her no, and asked if the particular set we were looking at was part of the buy one, get one 50% off deal; she told us she'd check to see. When she came back, she read off a list including couches, dining room sets, bedroom sets.. so I specified again asking if this particular set was part of that promo. Again, she told us she'd check. So she's at the computer while my husband and I are discussing the set. She turns to ask us for the full name so she can get us set up for financing. We were literally just trying to see if the set was covered under the promo. All she was trying to do was make a sale, was not interested in helping us at all. She ended up bringing another gentleman over (the same guy who was talking/laughing loudly on the phone that I couldn't hear Tanya speak). He explained to us that he could work the deal but at this point, we were so turned off by this place we didn't want to do any business here.
My service in the store was great. I was not advised I needed to be home for my doorstep delivery, so the driver refused to leave my package and was a bit rude. Customer service is also unable to refund my purchase and advised me to call back at a later date. I would suggest buying from somewhere else if you need something delivered.
DO NOT SHOP AT ANY ASHLEY Store. STILL WAITING FOR PARTS OVER 6 MONTHS LATER. everytime we contact them they dont have a record of the missing parts and say they will order and the estimated wait time is over 2 months. Wont refund. Wont do anything to solve the issue. Spend your money at a store that will actually give you everything you paid for.
Great experience. Chandra did a great job, she was patient and very knowledgeable. If you go to Ashley, definitely ask for Chandra.
DO NOT PURCHASE FURNITURE FROM HERE. I bought a couch… delayed for a month. Purchased a set of chairs later for my parents birthday, delayed a month. We finally got notice that delivery was randomly 10 minutes away, and they never showed up. I called Ashley Furniture and they told me they needed another two weeks. Horrible customer experience. I’m never buying anything from here again. Went down the street to rooms to go where items were actually in stock without fake delivery times.
I'm still waiting for my table that I bought on Black Friday 2021. Originally it was going to be delivered between January - March 2022, then it was May 2022 and now it's July 2022. The date keeps getting pushed back, so I'm sure the July 2022 date will get pushed back too.
My daughter and I had an AMAZING!!! AMAZING!!! experience! From the moment we walked in the door we were assisted by Levi who was extremely professional and courteous. His Product knowledge was superb! He took the time to understand our project goals and plans for furnishing our new home! He was amazing! Thank you Levi for the best buying experience! We are thrilled with our purchase and will always recommend Levi. Be blessed!
Nick the sales manager provided us with WONDERFUL friendly service. I would highly recommend shopping at Ashley Furniture. Made in the USA.
Excellent service from Mr. Gary. He was very helpful.
Wonderful experience.
Great selection. Furniture was in stock. Very friendly & kind salesperson Micheal Brown!
Felicia was very attentive and patient was with us to find the best couch for us. We purchase easy breezy experience
Good service, good attention, awesome designs
THEY DON'T DELIVER ITEMS AND REFUSE TO ISSUE REFUNDS WHEN THEY DON'T I purchased a couch from this store on 02/20/22. The first delivery was scheduled for 02/23/22 and never showed. After the delivery window passed, I made an inquiry and was told the couch was never in stock. Okay, these things happen and just wished I was informed at the time of knowing. Second delivery was scheduled for 03/02/22 and the couch was again not delivered. It was damaged when it was being retrieved. I got a call that time. Silly me, scheduled it for a third time on 03/04/22 and you guessed it, another issue. It was damaged again when being retrieved. I requested to cancel the order and to process a refund. I purchased a couch elsewhere and it was delivered on 03/06/22 with no issue. 03/14/22 after seeing no refund, I inquire about the status. The cancellation was never submitted. This time a refund was issued on 03/16/22 but nor for the full amount. I inquire again and was told I need to physically go into the store to get the rest of the refund. I enter the store on 03/16/22 and am given a heap of "that's the system and it's the process and we don't have control of that side of the refund" nonsense excuses. It's 03/27/22 and I am still awaiting that refund and was just told I need to return to the store to find out the status of the refund. At this point, it's clear this is nothing more but a SCAM. Stay away from this store. Truly, I just need the rest of my money.
Alex was very friendly when we walked in. He answered all of our questions and helped us find what we were looking for. He even went the extra mile and price matched what we found online before arriving to the store. We got exactly what we were looking for. He made the process quick and easy.
(Translated by Google) Beware of this store, they sell you double items on your bills so that the final cost is higher even when the customer does not need it. When you call to complain, they treat you badly, they tell you that this is no problem at the store and they hang up the phone. My experience was horrible. I do not recommend it at all. (Original) Cuidado con esta tienda te venden artículos dobles en tus facturas para que el costo final sea más alto aún cuando el cliente no lo necesita . Cuando llamas a reclamar te tratan mal te dicen que eso nones problems de la tienda y te cuelgan el teléfono . Mi experiencia fue horrible .No la recomiendo para nada .
Excellent buying experience. Josie was the best sales manager. No pressure. She was patient, kind and very understanding of my needs. Mattress purchasing was very long but I appreciate the information about sleep, posture and the benefits of the perfect mattress and pillow. I will definitely be coming back here in the future to purchase more furniture.
NICK THE UNPROFESSIONAL SALES MANAGER! I called today and spoke with Nick the “sales manager “ . I was calling because I was looking for a couple of different mattresses that are only available online and I wanted to know if they have them in the show room. The one specific mattress I’m very interested in seeing in person is called the Avocado Mattress it’s an organic mattress. I asked Nick if they had this in his show room and he seemed reluctant to tell me if they do or not. He asked me if I saw it online I told him no he then asked me who said that we had it I said No One I’ve been looking online and I’m calling around to see who has it in their show room so I can see it in person before I buy it. He said no we don’t have that specific mattress in our show room. I didn’t continue to ask him if they carry any organic or non toxic mattresses. He responded with “ THIS IS NOT KROGER” . I was instantly offended because I felt like I was being made fun of for my question and to his knowledge being a sales manager of a furniture store, you would think that one would know that there is a such thing as organic, eco friendly and non toxic furniture. I let him know that he should not be manager of any sales team let with his response which was absolutely unprofessional. Beware of the sales manager NICK.. he’s incompetent and very unprofessional, Ashley’s will not be getting my business.
This is my second purchase with Ashley’s and I knew exactly what I wanted and Michael did a great job assisting me to purchase.
I went in and researched items ahead of time so went I went in the second time it was very easy to pick out what I needed. Tommie was very helpful and I was in and out of there quickly. My furniture will be delivered Tuesday. Looking forward to it!!
I've visited this store 4 times, various days and times and I have never been assisted. Not one sales person, male, female, old or young has ever said can I help you. I've been passed over for families and couples. I experienced this treatment in the 80s when buying a car and again in the 90s when buying a home. The buying power of the single professional female is immense, and they are missing this market if this behavior or lack of it is the norm. I called the store twice requested the manager. I was on hold 20min ltr. Terrible service!
The store experience was great, however waiting almost (2) months for a table with 4 chairs and a coffee table is ridiculous. 🤦🏽♀️🤦🏽♀️🤦🏽♀️🤦🏽♀️🤦🏽♀️🤦🏽♀️🤦🏽♀️🤦🏽♀️🤦🏽♀️. I was told the table would be here 3/15/22 and I received a call from a Ashley rep this morning that it will be another (2) weeks!!! At least waive the delivery fee! She never offered. Like Ashley are you serious??? So disappointing. This will be my first and last time buying from Ashley. Gallery Furniture here I come.
What makes anyone's experience awesome are the sales people. Michael Brown has always made my experience amazing. I've purchased several large items from Ashely because of Mr Brown's customer service! Job well done Michael Brown!! If you want that amazing experience at Ashley Furniture, make sure you ask for Michael Brown!!! I promise you want be disappointed.
friendly knowledgeable staff , without high pressure tatics
This has been the worst experience at a furniture store, first one of the sales order (SO) has item numbers that are nowhere to be found on the website to verify your purchase. The sales manager description of some of the items were totally inaccurate to the items they were actually entered on the SO. Good thing I caught it on time and was able to cancel the bedframes before they got delivered. But in order to find out the exact description of the items I had to go after the salesperson who's name was on the SO that had no clue of what we were buying because she was not able to find the items #'s on her computer. We still have items purchased on November 26th of 2021 that have not been delivered yet, first they gave me a February to March 2022 delivery date and today when I called they said June 7th, but could be before or after, what kind of answer is that. They also mentioned that some customers have been waiting for more than a year. Is this true, is this the kind of service we should expect from this store? Is there any way I can escalade my complain? since customer service just reads what shows on the computer? additionally if I had not called to get a delivery update, nobody would have bother to call or email to give me an update.
Great service.
Felicia assisted us wonderfully from the moment we walked in! She was able to price match an item for us at a lower rate than what was on the website and she went above and beyond to accommodate our needs!
The salesperson (Richmond Purnell) and staff were excellent and accommodating in helping me find a furniture replacement while addressing all of concerns about pricing and general wear and tear of products.
Very friendly staff and fast processing for purchases !
Great!!!!
Had the best experience at this location! Lindsey was such a great help and very patient with us during decision making. Definitely looking forward to purchase more in the future.
I placed an order in September and was told it would be delivered by end of October which did not happen, but I understood COVID was delaying a lot of things. I did not want to continue to follow up and assumed Ashley Furniture would notify me once things were ready. Sure enough, I got a call in early February that my bedroom set except the mirror would be ready for delivery by February 15th- I called on that day to confirm it was ready and was told the bed slats were missing and would be in by Feb 20th. I called on Feb 22nd to try and schedule a delivery and was told that not all of my furniture was in (the mirror) and would not be ready for delivery until April 5th. I explained that the person I had spoken with on the 15th said I could do a partial delivery without the mirror, which the person on the 20th said he would need to get supervisory approval. Supervisory approval was supposedly received to do partial delivery for March 1st. I received a call yesterday which I assumed was to schedule a delivery window, when I call in today to try and schedule the time I was told that no, my furniture isn't in and actually, my loan will no longer be viable after February 28th. Now to repeat, I made the agreement in September, was scheduled for delivery in October and was finally confirmed in February. I understand that things have been pushed back because of COVID- but what Ashley's customer service is doing is lying to people. What was the point in telling me my items might ALL be ready by April 5th if my loan wasn't going to be viable anymore? What was the point in me returning calls over and over again and setting aside time in February for schedules that weren't happening? I ended up canceling my order TODAY because despite my order supposedly being ready- I would need to once again go out of my way to go to the store, resign loans, and also call back to schedule delivery. That is ridiculous. This was my first purchase attempt from Ashley and I guess it is my last.
2nd time in Ashley within a month & we LOVE shopping with Regina! So friendly & knowledgeable…asked all the right questions to get to know exactly what we wanted & immediately pointed us in the right direction. Great experience overall & will definitely return!
We purchased a recliner loveseat. The salesperson was patient and helpful as we tried just about every item in the store. When we finally made our selection the piece arrived two days later and was placed in our living room. I am seated on it now and couldn't be happier.
Furniture are good but prices are very expensive.
Entered the store, knowing what I was looking for. Two agents help and assisted me with my purchase. Awesome! They priced match online price at the store. Will absolutely return.
My overall experience at this particular location was amazing. I give it 5 stars because they acknowledge you as soon as you come in the door but they don’t harass you like the car salesmen do at dealerships. Our salesman was Michael Brown, he was very courteous and knowledgeable of all the furniture pieces I had inquired about throughout our duration in the store. He didn’t pressure us into buying anything or guilt us by wasting his time. He gave me and my husband adequate time to make decisions. We are happy with our purchase at this location and the customer service we received! Thanks again Michael Brown!!! Y’all go see him!!!
Está todo perfecto muebles excepcionales y una atención sencasional
Horrible delivery service! They cancel delivery by their own choice and don’t even bother informing. Not once, twice! That too for an item that was supposed to be in stock at their warehouse. Calling customer support is waste of your time, as they are all lost and some of them are rude too!! And you are just left wondering if you would ever receive your order…. (Still waiting!!!)
The salesman Tommy was very helpful in helping me choice the best for me. Will shop again. Thanks so much
The sales manager, Nick is truly rude and racism. Talking to me like I'm stupid! When I try to adjust the item I purchased. he was turning ugly. Told me he can't do it .they never do it .But the Ashley store at katy help me adjust my other oder already. ( I order office furniture at katy).and katy store staff trying to help me on this order too. But since I pay cash at this location. They can't help me .I have to come this location ask them to help . Anyway Nick said when you order from this store they don't adjust price for you .If you want cancel your order . There will be 20% cancelation fee!!! .when I called Ashley furniture costomer service. They said cancelation fee is 10%. So be careful when you purchase anything here !!! They only take your money no help ! The phone number business owner gave to me is costomer service line . No one will really care about you after you purchased
(Translated by Google) It is my first time buying, it is a furniture store and the attention was very good and pleasant, the seller is very kind, now I hope that the order arrives on the date that they gave me (Original) Es mi primera vez comprando es una tienda de muebles y la atención fue muy buena y agradable el vendedor muy amable ahora espero que la orden llegue en la fecha que me dieron
It was meant to be …. Our sales rep was Felicia also and she was great and patient with me. I had all 4 of my kids with me too and she patiently helped us make a great decision.
I've had multiple issues with Ashley's furniture. From lack of training for people skills all the way down to deception on when your furniture will actually show up. I was thought I'd get my furniture in three months I waited almost 9. No one would ever help me I had to find my way to corporate. I did decide to give it a try again eight months later which is now today. I had a very pleasant experience with the sales guy did not try to be asked me in any which way and told me the honest truth. I ordered two pieces. One will come on the 19th of this month and one will come in April. I understand the pandemic has put a strain on everybody. All I ask for is a little communication telling me that there will be a delay. He assured me that he would do it. This would be something new and I do appreciate it.
Friendly staff and great quality selection.
It’s been 7 months already and until now I haven’t receive our furnitures. We don’t know until when are we going to wait. They kept on changing the delivery date from October then it became December then February then became March.
Wow! I Was Really Impressed By The Service At Ashley's Furniture Store They Had Great Accommodations To Match My Needs The Salesman Gary Was Wonderful And I Am One Happy Customer 😊
Love their furniture. I’ve bought several times from them and will continue to go back. They always have plenty of options and the latest trends. I always leave happy with my purchase.
Got just what i wanted at a good price. Quick and easy.
Great service Pablo help us to get what we need and very helpful will recommend this place to shop on all your furniture needs..
I knew what I wanted. The sales person was able to quickly show me the pieces of furniture I wanted.
Very over priced. Rooms to go is a better bang for your buck on most things. But the bedroom sets was fairly reasonable here
Great displays, grea service, great closures as we closed our deal on the couch that we bought.
We didn’t initially go into the store with plans on purchasing a bed, however we were invited to test different beds out to see if they could help with getting better sleep. Their sleep expert Ladelle spent personable time with us explaining how to get a good nights rest and we ended up purchasing a bed before we left the store. We had a great experience.
best furniture store in Houston, TX. selection of furniture its incredible. and the crew people awesome
Michael Brown took excellent care of us before, during, and after our visit. I found the sofa I wanted online but you have to sit on it and get comfortable to truly fall in love with it. The price was perfect. After buying several pieces from Ashley Furniture, i highly recommend them to anyone who wants quality, long lasting furniture!
We went to Ashley Furniture today just to "look" and ended up walking out with a brand new set of couches! Lol they gave us a fantastic deal on a "Zero-APR" for a good bit of time! That was the kicker, they were very nice and very supportive in making sure the numbers were financially good enough for us. Again, we went to LOOK, well now we have a new set of couches on the way! Thanks Ashley Furniture, quality furniture for sure.
So let me start by just saying … I’ve never really been able to go look cause usually I couldn’t afford what I wanted. Sometimes just looking at stuff is a dream. I went in and was able to pick out a new kitchen table and I felt so good about it. Never felt pressured by my one , they were able to help me out! I found one I loved and Pablo was awesome and explained how everything worked. I am extremely thankful. Thanks for the help! Can’t wait to make memories at my new table with my daughters!
Worse experience buying furniture ever. The salesman was very nice when we did the purchase but never answered the phone again when the issues came. They have almost anything of what they show in the floor, they gave me different ETA's per each item but when is the date for delivery they reschedule it. The have rescheduled several times my deliveries for different reason. I bought on October and I'm still waiting for some items. Really bad experience.
Great people….
My wife and I arrived at Ashley Furniture ready to buy the sectional we researched online. An associate immediately greeted us, escorted us to the sectional, and patiently explained all our options while we dealt with our little twins. Very kind and helpful and so glad we went with Ashley Furniture. Thank you!
Walked into Ashley’s and was immediately welcomed. Tommy was very helpful and went above and beyond to ensure I was able to purchase the bedroom set I really wanted. I’m definitely coming back! Thank you, Tommy!!
Our salesperson, Regina, was awesome. Due to low supplies some items are not available. The recliner we picked fell into this group. She tried to find it at other locations but was unable to locate it. We left the store to look at another store. We came back to Ashley and Regina was able to help us with a little different type of recliner. She was very knowledgeable about the products and care. It was a pleasant experience.
Mr Tommy is a great person. He has good customer service
Sales associate Jose was great. She help us find exactly what we wanted. The only reason for 4 stars is we were disappointed it would take 2.5 months to received the items we ordered, but looking forward to our purchase.
Considering how long we had to wait for delivery due to pandemic we were kept informed about the situation and was given my furniture before estimated time after initial delay. Thanks!
If you're looking for affordable furniture and amazing deals! Look for MARQUS RABUN! You will not regret it!!
Michael Brown was absolutely great! I am originally a North Carolina Ashley Home Furniture customer and just moved out to Houston. He was a warm welcome into AHF Houston. He provided great customer service and showed me the best deals. I will continue working with him in the near future!
Shared with Tommy what I was looking for and took me straight to the items. Amazing customer service.
Worst store ever! Just do your self a favor and go somewhere else. (Queen Furniture) 👍Just to much to shorten this up. When i walked in the store a sales lady was standing at door. I walked up to her and she told me she was going to help a lady and her baby. I said ok no worries ill just look around. The lady with the baby said she didnt need her help. So the sales lady walked with me for about 3min until a couple came up. She told me they already asked for her help and took off. Little did she know i have money.. Another guy came up and asked me what i was looking for i told him a bedroom set and some other things. He did tell to me about how i was going to pay. I told him and that i needed to buy today. All of the sudden after i find the set i want the lady that walked off was back and wanted the commission. They even discued thid in front of me. I went to the restroom and when i came out another sales guy was like oh here she is laughing about getting sales saying oh yeah shes here. Extremely unprofessional, it was like hounds. Next the sales guy told me it would be a couple of weeks before my orders in and gave a a text number to check status. I did and from nov when i purchsed it was going to be jan.18th. I check on order jan. 2nd and now its going to be march 11. I told them to cancel. I have repeatedly canceled this 5 times now for i was lied to. I even had a lady call me and ask why im canceling with an attitude. I told her. They refuse to cancel. I had to call my bank and let them know about the situation. This place is unbelievable, unprofessional and just full of it. I will never ever again give them my business. Now watch they will comment on my post. Just crazy. And they still are yet too give me my cash difference.
DO NOT BUY AT ASHLEY. THEY HAVE HORRIBLE COSTUMER SERVICE AND ARE NOT WILLING TO HELP. I bought my furniture at ashley a year ago and I still haven’t received the order. I tried to resolve the problem and they weren’t willing to help they kept saying bringing up that I signed a contract. I haven’t had furniture in my house now for a year and there’s nothing I can do about it. DO NOT BUY WITH THEM SAFE YOUR SELF THE TROUBLE.
Great place to shop if you want to tie up a large amount of money for MONTHS without receiving your furniture. Sales guy, Jeff H. was great, but today(1/5/22) is the 4th time they've rescheduled delivery for a bed that we ordered in early November. Will never order from here again. Customer service is non-existent after they take your money. Edit: I have been in contact with someone at Ashley. They stated that the headboard and footboard of the bed had been erroneously marked as delivered, and now the ETA for the bed is MID MARCH. unbelievable disorganization and if you check their twitter you'll see someone else having issues every few minutes. Edit 2: So here were the delivery dates that I was told since I wrote the initial review on 1/5/22: 3/15 4/12 4/5 4/16 4/29 It seems every time we approached ~2 weeks before delivery, the delivery would be magically pushed back ~2 weeks. I've emailed the representative who reached out to me and am asking for a refund. Never stepping foot in another Ashley store again.
professionalism and their salesperson. Mr. N. at the Willowbrook store has patience and his love for selling furniture. I didn't have any idea I would have found what I needed. Now my stress is over.
First time in Ashley Furniture!! I was greeted with a smiling face. I enjoyed walking around looking at all the beautiful furniture! Staff is very helpful and friendly! I’m excited about my purchase! I would definitely recommend and return for future purchases! Thanks so much!!
Chandra did an excellent job meeting our needs!!!
We purchased a bedroom set and everything was going good until the sales man messed up the final numbers on our loan. I didn’t catch it until we got home and we had to come back the next day and have them correct it. Once we explained the problem the sales guy went to go look into it. After 30 minutes of him looking at the paperwork he came back and explained to us the numbers where right. We then proceeded to show him they were not. He finally realized the error and fixed it. After fixing the issue he explained that the manager would email me the revised invoice because he was helping some customers. I told him we could wait and he made a face and looked to be frustrated. We wanted to purchase a dinning table as well but not with that sales guy. We looked for a different person but they brought us the manager. He helped us get what we wanted and made our buying experience much better and smoother than the first guy. I would give this review a 2 stars if it wasn’t for the manager stepping in and making the experience better for us.
The have a great selection, however the sales people ruined the experience. They would not stop following me from the second I stepped into the store I couldn’t discuss my options without my sales person showing up out of nowhere and interrupting. My sales person kept trying to pre approve me and run my credit after I told them numerous times I wanted some time to think it over and look at other furniture in the store. The shopping experience was rather uncomfortable :(
Quick service
Great experience. No one hounded us we were able to leisurely explore the options then make a firm choice with the information the salesperson provided.
Ladelle was so helpful and patient. He had a great sense of humor and was kind to my child as well. He helped me find what my wife needed and got us checked out. Thanks Ladelle you were amazing.
I was helped by Mr Pablo who made my experience wonderful buying furniture from Ashley home store.. he was so professional, and helped answering all of my questions even after the purchase was made.
Thus particular one has not have a good customer service! They just want you to apply for credit are they don't talk to you! No its not the best store!!
Good people.
Good service and very nice staff
We purchased a floor model that was in near perfect condition. Upon pick up (the next day) the item had been wrapped in clear wrap for transport- which was fine however it was strategically wrapped to cover the damage THEY did "prepping" it. We have pictures from the day we bought it and after we unwrapped it. Elliot the manager has blamed us and said that it happened when we installed the leaf.. weird since we never installed the leaf. He also claims his wrapping pictures don't include the damage but refuses to share those. Super disappointing when you spend that kind of money. Mistakes happen but covering them up is just shameful.
I would put 5 stars but they hardly have anything in stock.
Super great selection of furniture!
We purchased a dining room table and chairs in September. Was told it would be delivered mid October. I called mid October and was told the new delivery date is late November. Furniture never showed up in November. Now its mid December and the new estimated delivery date is in February. If you need furniture ASAP, do not buy from Ashley.
I had a great shopping experience working with Nick. He was patient and informative. I walked out with the couch I desired and fell in love with.
I have a hard time picking what I want because there are so many sets that I like! I love that their items are nice looking and affordable. Michael Brown has been my sales guy for purchases over the last couple of years and is great! He is patient, informative, friendly, and helpful. I can’t wait to get the new furniture that I ordered yesterday!!
Josie was very helpful! I found the perfect bedroom set.
First I would like to say that Ashley Furniture has always been one of our favorites over the years. Recently, we purchased a beautiful leather sofa set for our home. Unfortunately, we were caught up in the shipping delays. We have waited several months before receiving our 2nd piece, which was scheduled for today. I spoke with the dispatch company two days ago to assure a good delivery time in order for us to be home and the delivery still came too early while we were at work. When my husband called the driver, the driver was more defensive versus being helpful and threatened not to deliver the couch since he did not see a 1230 delivery note from dispatch. When calling customer service today, I asked for the representatives name and she immediately transferred me without warning and the call hung up on me. I called back the number for the FM249 location and spoke to Leslie another representative, who took time to listen and check our account. She informed me that the only notes was that "customer will not be home in the morning", with not other clarification times mentioned by me and my husband. We are very disappointed in the customer service extended by the dispatch company with Ashley Furniture. I am even more disappointed that it seems our money is good enough, but to work with the customer is an inconvenience.
The store experience was very nice. Pablo and Tommy took very good care of me today. I hope the delivery experience is just as nice. Thank you.
Customer service was great in stock on what I needed
Great customer experience!
I enjoyed my experience. Regina was an awesome and knowledgeable saleswoman. I will definitely be back to see her.
Great service
The value and respect they give you
Michael Brown has been our sales rep twice now and it has been a wonderful experience. Good selection of what we were looking for in the store.
I did like all merchandise real nice and the sales personal was very thoughtful and kind. I will certainly recommend this store.
(Translated by Google) Excellent service, Pablo's attention was the best. I am a beginner shopper and he helped me choose something according to my budget. In the end I took something that I love and the best thing is that I do not exceed the budget. (Original) Excelente servicio, la atención de Pablo fue la mejor. Soy una compradora principiante y el me ayudo para elegir algo de acuerdo a mi presupuesto. Al final me lleve algo que ame y lo mejor que no rebaso el presupuesto.
Never ever buy anything from Ashley., the leather sofa I bought within 3months it got recliner issues and it took more than an a year and continuous follow up with them for service., and the quality of sofa is pathetic it’s seems like they gave me some kind of refurbished sofa the leather got lot of worn out already on day one.
The shipping experience is terrible . The salmon LaDelle Evans our salesman We calll him. . He was very helpfulll. To getting our delivery together and did his best. For us so he should really be recognized for his honest hard working for us. He apologized. And said he get it to us. .. the warehouse are terrible so we’re wait on dec1 for our sofas . And I pray I go bac if alll is good. . Please as of now I’m giving warehouse no stars and Mr LaDell Evans 5 stars
Good customer service. Nice variety of furniture.
Terrible customer service!!! My mother got a different color bedroom set delivered to her house that what she picked off the show room floor and it had poor craftsmanship nothing like what she had seen at the store she was told to keep it and it was going to be swapped out for the correct color that will also fix the hard to close drawers and the miss alignment of the drawers sense it was going to be a hole different bedroom set to not to worry but now they told her the color she had picked out was discontinued and because she accepted the bedroom set she can’t return it anymore the sells person don’t return the calls and the manager is almost impossible to get on the phone she’s been to the store a few times but they can’t find a manager the time she’s been there I think cause there a language barrier she been taken advantage of
I give 4 stars only because of first person who greeted my husbandand me. While he was courteous at first, once he realized we we looking for something within the price range found online prior to coming in he just pointed us to a general area to go look and said he will check in with us in a bit. That wasn't an issue except once we found what we wanted, he was nowhere to be found. Finally after about 15 minutes of waiting, we decided to leave and opt for ordering online. On our way out, we were greeted by another salesman who asked if we found everything ok. My husband said yes but we decided to order online. The salesman asked why and we expressed it was due the price difference. He offered to price match. He was very nice and knowledgeable and didn't make us feel bad about wanting a lower price. He deserves the 5 🌟 but as I said before I gave 4 because of the initial salesman who pretty much wrote us off and assumed we were not going to buy anything.
My experience was terrible at this store. Customer services never answer the phone. The delivery days change several times. They gave me the wrong promotion that made me pay interest and they never fixed the problem. I and my family will never go back to buy in these stores or recommend them to anyone.
Just stay away. I bought a couch, what was delivered was nothing like what was displayed in store. They agreed to exchange it. Now I have a couch I don't want sitting in my house and am waiting on a different one for which the delivery date has been pushed back 4 times. It started out with me being told I'd get in mid October, now I'm told mid December. I will not be back. Horrible customer service. At this point I'd be surprised if my couch even gets here any time this year.
Excellent attention, real sales persons, usually they try to sale you first and later check the inventory , this guys do it like I charm , faster and efficient, The best experience !!!
Great fast service and they were able to help me find exactly what I wanted
Run people...horrible customer service...I wish I have option to give Ashley an 0 in rating. Sale rep, store manager and customer service are all terrible. Ashley scheduled to delivery my dining table 9 times and I still haven't received my table. Every scheduled day, I waited and home all day and no phone call and no follow up why my order not delivery. Ashley delivered 8 chairs as part of dinning set 2 months ago but now don't accept a return and NOT delivery the table. What am I suppose to do? The chairs can't go with other table so I can't buy another table from other store. They forced me keep the chairs of which is ridiculous.
Excellent!
Great customer service ! Michael Brown was great at assisting me and making sure I got the perfect bedroom suite. Forgot her name, but the lady who helped me pick a mattress was also very knowledgeable and helpful and made sure I got the best mattress for me!
My wife and I purchase an Tv stand back in March. It came in damaged and we have been waiting on an exchange since then. I have been to the store numerous of times. Just to keep having my delivery date changed. This last time I dealt with the store Manager Elliot who was extremely rude and unprofessional regarding the frustration of the situation. All I got was call this number there’s nothing I can do. You would think when you accept money for a service you would at least follow up on the orders. Doing this whole process the lack of communication has been horrible. Now it is almost Thanksgiving and still no Tv stand for our home. Ashley will not get anymore of my business!!
I am not happy with Ashley HomeStore....This is my 1st and LAST order that I made with them. I order furniture in beginning of Aug and still did not receive it. To be worst when I called to check status of my order it says 'its unavailable' . It should be available in 3-5 weeks. So how long we should wait for our orders to deliver 18weeks??? Shame....
Tommy is amazing he worked with us to put our perfect living room together. The staff at Willowbrook is amazing!
Buenos precios y buen financiamiento
Came in found what I liked and got out . Just like that.
Michael Brown did a great job getting us set up with a new couch and working with us to get in the best situation for us. Thank you
Love the furniture - I purchased my master bedroom set & half of my living room furniture. Quality, attractive pieces. Sales people are very helpful!!!
Awesome experience at the 249 location with Victoria. I made about 3 trips to this location while trying to decide what furniture we wanted. She was exceptionally patient with us and made the process easy.
I can not say enough great things about the service I received from Jeff! We purchased a sectional and had to constantly push back the delivery due to our new construction home being delayed. Jeff was with me every step of the way and constantly easing my nerves. We finally moved in and our sectional is absolutely perfect! THANK YOU JEFF! We will be back!
At this time I will give 0000000 reviews had to pay almost $300 for delivery to get delivered a certain day asked for day off missed work and money for them to first say they lost my furniture then said it was not going to be delivered then I was hung up on 3 times I do want to say thank you Vincent for your MISCOMMUNICATION…………
We purchased furniture from Ashley in June of this year, the initial experience with the sales team onsite was good, but when I looked online, the Ashley website pricing was 30% lower than the price quoted in-store. We were told product would be delivered at the end of August. The following day we received a call from the delivery saying our order was ready to be delivered. We cleared out the bedroom, moved our old furniture to the garage and readied the space for delivery. When the team showed up they had 1 of the 5 pieces on our order. At this point I called the delivery number to find out where the rest of the product was, the driver would not wait for me to get answers from Ashley. I asked for their assistance moving the existing furniture back and they refused to assist me. I finally got feedback that we could expect the order at the end of August again and I moved everything back to the bedroom without their help. At this point I was several hours of my labor into a delivery I paid nearly $300 for. When the end of August rolled around and we had not got a delivery call we reached out, the story was that it would take another couple of weeks because they only had some of the pieces. Over the next few months this continued to happen, we'd call and the date would be a couple weeks later. We'd talk to someone and they had dresser but no bed. Then they'd have the bed but no nightstands. Finally we asked what was happening to our furniture. We were informed that if we wanted it all we would either have to take several deliveries of each pieces as it came in or wait until it was all in stock at the same time. We asked them to begin delivering piece by piece as they wanted to do initially. The cycle continued, as of today we are now "expecting" the furniture in December and they never changed the status of our delivery to deliver as available. At every point we have received conflicting information from the in-store team and the delivery team. There has been no attempt to address any of our concerns and we have been unable to reach our sales person directly. In short, this experience has been the worst purchase I have ever made from a retailer, characterized by dishonesty, incompetence, and an unwillingness of anyone at Ashley to address the situation and a constant back and forth between Ashley's corporate delivery team and the local store. FOLLOW UP- I did what the customer service rep requested in the reply below. The result was another 30 minutes of my time wasted just to have the person tell me what I already know "your expected delivery is several weeks out, but it could come sooner. Unfortunately there's nothing we can do". My response was "Why ask me to escalate this if there's nothing you can do about it", the response was that these responses from db are automatic responses to unfavorable reviews and that the "investigation" is literally just looking up the projected delivery date. Ashley furniture is trash.
Ordered furniture on 8/8/21 and I was told 6-8 weeks. I called to check on my order since I never received an update and was told a new delivery date for next year. I’m over Ashley furniture
Josie was so helpful in finding us the perfect furniture set. She was willing to take her time and ensure we saw all of our options within the store. She made the check out process a breeze and let us know we could call or text if we had any issues. Would highly recommend Josie and this store as it was large and had a full showroom.
My experience with Purchasing a Tempur-Pedicure bed at Ashley HomeStore was simply amazing! The sales man Tommy Barkley was funny and made me feel comfortable with my investment!
The customer service was awesome, the entire group was very helpful & knowlegeable. Price was reasonable
Marqus Rabun is the best! Thanks for taking care of me bro! Anyone looking for new furniture, I highly recommend him. Very easy to deal with and stays in communication with you through the whole process.
Absolutely wonderful and easy experience ! From right when we walked in and got a warm welcome. Don was very patient walking back-and-forth and letting us decide on what we wanted and answering all our questions. He’s very helpful and nice. I would definitely recommend coming in and asking for him!!
Customer service is good. They have a good selection on furniture.
Awesome store and amazing service. Sadiel is the man to reach out. He gave great discounts compared to online prices. Will definitely one back
(Translated by Google) I want to buy everything (Original) Quiero comprar todo
Bought a sectional recently. They have affordable prices and good financing plans. Staff is professional and friendly.
All of the displays. We was very pleased.
Great Customer Service, efficient and very professional.
Awesome experience! And affordable
We walked into Ashley's Willowbrook knowing what we wanted. Our salesman NIck Bradney took us directly to the couch we were interested in. He was great! Very nice personality, helpful, not pushy, very patiently waited while we tried the couch out and asked questions. He gave us a quote, was very honest about delivery time, and we couldnt' have had a better experience because of Nick. We decided to think on it, he thanked us for coming in; and we were back the next day to buy the couch. He made the process easy and it was a great experience! Thanks Nick.
Don was very knowledgeable and helpful! We appreciated the honesty and showing us everything even if it was a downsell in price.
It took almost a year to deliver my furniture. My dining room came in 3 separate deliveries. 4 of the 6 chairs are wobbly and the heads of the screws are stripped so I can’t balance the chair. Delivery guys were either too early or late. My bed frame was scratched. A side table has a latch that won’t latch. I can’t send it back because I don’t want to wait another year
Pathetic service from all store even the delivery dept they miscommunicate all the time always deliver items with damages or something missing and not available in stock at the delivery it waste of time and money furniture no doubt is very good only they have to work on there service / management depts i dont prefer anyone to buy furniture from Ashley cancel my orders and there credit cards
(Translated by Google) My wife made a purchase of a dining room set and a room set in the month of May, they told us that they would deliver the order in June we are in October and nothing, they told us that today they would deliver only the dining room table without the chairs hahaha that lack of respect and the chairs could be the delivery for January and the room game without information, the best thing I could do is cancel the order they are irresponsible without any information about the things that happen with their product, -5 stars if I could place anything recommendable this store (Original) Mi esposa realizó una compra de un juego de comedor y un juego de cuarto en el mes de mayo, nos dijeron que entregaban el pedido en junio estamos en octubre y nada, nos dijeron que hoy harían la entrega solo de la mesa del comedor sin las sillas jajaja que falta de respeto y las sillas podría ser la entrega para enero y el juego de cuarto sin información, lo mejor que pude hacer es cancelar es el pedido son unos irresponsables sin ningún tipo de información de las cosas que pasan con sus producto, -5 estrellas si pudiera colocar nada recomendable esta tienda
My experience at the store was good. My sales person was very helpful and I found the side table l wanted. The negative I have is I bought a side table for $169.99 and the delivery fee was $69.90. It had to be ordered and I think the fee was not good. This will definitely be a factor before I buy anything else from Ashley again. Paying isn't a problem, l just think the $69.90 was high for a simple side table that was just taken by one man and set on the floor.(10-10-21.
Ordered and paid for our furniture on August 1, we were told that we would have it by the time we moved into our new house in September. It is OCTOBER and i was just informed I MIGHT have SOME of my furniture by the end of the month. Thanksgiving is going to be great with a table and no chairs......
I suggest everyone to visit Ashley HomeStore…beautiful furniture, great quality with Amazing customer service.. had wonderful experience.
Nick was an amazing salesman for only his second day! I got exactly what I wanted! THANK YOU!!!!
Nice furniture but they do not stand behind the warranty we paid $500.00 for. $6,500.00 sectional not even a year old and the manager would not do a thing. Buyer be where!
Tommy at the Ashley’s at 249 & 1960 was very helpful. They have a large selection for all types of furniture and home accent pieces. I would recommend going there when you need new things for the house!
Not overly impressed. The selection and sales people are great. The issue is availability. We purchases several pieces, including a kids table. We have been told twice that it was in the warehouse, but when we arrive its not there. I was given a phone number to call to verify it is in stock but no one ever answers. When I dial another extension I either get promised a call back that never happens or get hung up on. The item is supposedly on back order but it seems like they keep selling the item and everyone that purchased it is in a race to get the few that become available.
These people are LIARS and just want you money (of course)!!! My family and I just moved to TX, newly bought a house, so the only thing we had was our master-bedroom mattress. Long story short we were promised to get our son's mattress and the rest of the furniture that we ordered (about 7k worth or merchandise) 2-3 weeks from the day we placed the order. Little did we know we were being lied to. We received our first delivery (partial) 2 MONTHS later, and the delivery guys were jamming the furniture through the front door, which in turn damage the merchandise (another headache within it self to try to get this replaced as the tech never did his job to put in a ticket to have a new piece delivered). and still now 4 months later we do not have our FULL order. This location does not answer their phone, half of the customer service reps (call center by the way) are incompetent lazy people. We have done business with Ashley's furniture before (different locations) but we have never had a bad experience UNTIL NOW.
Vince was very helpful and worked with us to get exactly what we wanted. New leather sofa and loveseat
Like many others, our experience has been awful. We purchased a sectional back in May and were told it would be available for delivery in July. July came and went and I never heard a peep, so I reached out only to be told a new time frame of September to October. I was ready to cancel then, but they offered us a 10% discount and I really wanted the sectional, so I agreed to it. I was told last week everything should be coming in by the end of this week, but when I didn’t hear anything I called and now am being told NOVEMBER. That is 6 months that Ashley has had our money and no couch in sight. I understand that product delays are out of their control, but I never would have agreed to purchase a piece of furniture that I would have to wait that long for (and if I had to guess, will be even longer). The lack of communication has been frustrating as well. I was able to cancel my order and fortunately am not being charged anything, so at least they did the right thing there, but sheesh - think twice before moving forward with a purchase with them if it’s not in stock.
My experience was great! The customer service was amazing. I was greeted before I even walked through the door. Chondra was very understanding and patient with me while picking out and making a decision on my purchase. I didn’t feel pressured to get something I didn’t want. Chris was very informative with all the payment plans that were offered. Again I didn’t feel pressured to agree on something I was unsure of.
We drove to the Ashley Furniture store in The Willowbrook area of Houston from The Woodlands/Magnolia area and were promptly greeted by Michael Brown. He was awesome! He offered us something to drink. He had patience with what felt like a million questions we had for him not to mention several phone can interruptions during our time together. We purchased a sofa and love seat and he made that process easy and painless! Michael was very nice and personable. He did not pressure us and allowed us to make our decision on our time not his. I can't say enough good things about him! The world needs more Michael's in it!
Got a good deal on a bed for my son and Karla was very helpful to both of us!
Regina was very nice and helpful. the bed I picked out is half the price of one's similar that I found in other stores
Great experience. Knowledgeable and friendly staff.
customer service is great
These people promised us the furniture will be delivered in 4 weeks. Now it’s been over that time, and they wanna push it back 2 more months. They are gonna offer a refund because there is nothing comparable in stock, and it will take 10 business days to get the refund with 10% restocking fee UPDATE: spoke to the manager, he made a few phone calls and now our furniture is being delivered on-time.
WORST CUSTOMER SERVICE EVER! Do not waste your time with this store! I ordered $6k worth of furniture back in June and am still waiting on the last item. I also was promised that a $300 delivery fee would be credited back to my account but that hasn’t happened yet either. I’ve tried countless times to call the store with no luck. You only get customer service reps from other locations that can’t do anything besides tell you mixed information and shuffle you around from department to department.
Worst experience ever! Sales promises prompt delivery dates which turn out to be 20+ weeks. Ashley Customer Service is worse with hour hold times and no information. It is impossible to get through to the Tomball store on the phone. Headed back to the store this weekend to cancel our order.
Finally a great furniture customer service. Wife and I been to Rooms to Go Cypress, Star Furniture Cypress and Exclusive Furniture. After seeing that many of those stores actually were selling Ashley sofas, we decided to go directly to Ashely. It was a good experience and great discounts on top of the 25% off we also got a price match discount.
Best experience I’ve had told them what type of mattress I liked and the size I was looking for and the first one the showed me was dead on what I wanted. The sales transaction was quick and easy as well. Highly recommend
Great service! Caleb was a huge help.
I want to say that I am beyond displeased and frustrated with Ashley Furniture. It has been almost two months since I ordered my bedroom set for our new home and every time I have called to inquire about the delivery date I am given a later date than the one previously scheduled. THEY ARE NOW TELLING ME MY ORDER WILL NOT BE HERE UNTIL DECEMBER AND THAT IF I CANCEL I WILL STILL HAVE TO PAY FOR THE ITEMS IN MY HOME THAT ARE STILL IN BOXES. I feel like my business has not been appreciated and frankly, taken for a fool by each customer service representative when they inform me that my delivery date has been moved back with no regard at all for my time or satisfaction. This whole experience has been unpleasant - customer service, getting a hold of the store manager, defective items needing to be exchanged, constant delivery date changes . WORST EXPERIENCE I HAVE EVER HAD AS A CUSTOMER ANYWHERE.
(Translated by Google) The service with the seller Pablo and he treated us wonderfully! 😊 (Original) El servicio con el vendedor Pablo y nos trató de maravilla!😊
I bought a sofa from Ashley furniture today and had a great experience. All the sales people I encountered were friendly and helpful. I didn't feel stalked or hounded while I looked around. Regina was awesome and quickly assisted me with my purchase. I will definitely shop there again and send others to this Willowbrook location.
Lots of choices and reasonable prices. Regina took care of us and was very courteous.
If you want your furniture in 2 years, you better order from this place now. If you want your furniture very soon, PLEASE go somewhere else. Don’t say I didn’t warn you. They take forever to deliver furnitures, and is not transparent about it. Will never use them again. All these positive reviews are either paid or they must have went to the outlet store.
Had the pleasure of working with Jamil he was knowledgeable and honestly. I would recommend him for sure. Very fast to pay and leave.
Absolutely awful, non-customer-oriented, disrespectful service at this place! We bought 17 pieces of furniture in July. The sales manager promised to deliver the main things (dining set and couch) in one week; all other stuff should have been delivered in 3-5 weeks. And just one drawer in 6-8 weeks. After more than six weeks, everyday reminders, calls to the sales manager, and store visits, we received the dining set. And no answer when we should expect the rest of our order. I reached out to our Sales manager three times per day last four days with one request – share with us estimated delivery dates. Four days sales manager lied to me that the program didn't work, he with customers and can't answer, promised recall – and nothing! Today it looks like he blocked my number. This is an unimaginably bad service - spending a lot of money but not getting what you paid for. They even can indicate delivery dates!
Ashley Home Store was convenient for us because it was close to our house. All the employees there were very pleasant. The gentleman (Tommy)who help us was great because he wasn't high pressure and just let us look by ourselves, and did come back by to see if we had any questions. He didn't try to push us to by higher priced furniture or extra items we weren't interested in. Checking out was an easy and fast. Thank you Ashley Home Store, Tomball, TX.
Arrived at Ashley’s Furniture and was looking around when approached by a salesperson named Rich spoke to us gave a quick possible price then he walked away. My wife & I continue to look around and Rich was no where to be found then about 15 minutes later we see him sitting down on his cell phone, we approached him to ask him a question about some throw pillows he responded with no that they don’t sell them separate. I also asked him if he could put a lamp that was on sale to the side cause we were wanting to buy it and he said don’t worry he got it covered and walked away again. I caught up to my wife that was still looking around and within about five minutes Rich showed up with another salesperson named Pablo because he claims he had an important call in the back area. Thank God cause my wife & I were about ready to leave because of the bad service Rich was giving to us. Pablo turned out to be amazing first he offered us something to drink then we asked him the same question about the pillows and told us there are racks with pillows for sale, then he sat down with us to see exactly what we was there for and the style and color and stayed with us throughout the whole process and we found what we needed. Upon pricing out everything my wife asked if because Rich started with us does he get any of the commission and Pablo said yes since he was our inicial salesperson, my wife and I didn’t find that fare as Rich did nothing to gain our trust or business and we didn’t get anything with Rich and did with Pablo. So we asked Pablo to call for the manager so we can speak to her about our situation and he did. We just hope Pablo gets full commission for himself and not Rich. Rich should either get fired or retrained. We’ll update had to cancel order due to taking forever to deliver. Kept changing dates with cheap excuses like damaged while loading or it’s made in the US but stuck at the Ports definitely not made in US if at ports. Went elsewhere and have delivery in two days
My saleslady Josette was Awesome explained everything in great details to my understanding. She was polite and courteous. I enjoyed visiting the store. No pressure.
It’s been a horrible experience my fiancé and I purchased a bedroom set from a Maria. We have had NO updates and we get no response or answer when we call the store. We had a dresser delivered with NO mirror and still no updates or phone calls to give us any updates on our order! It’s really unprofessional how this store and associates run this place.
Great place for furniture nice atmosphere. Everyone is very friendly and willing to help you. Marcus was guy who helped us and we got a great deal!!!!! Ashley is definitely in the HOUSE!!!!!!!
The process we had was very quick in store but as far as delivery and receiving our items has been a night mare we went back in Aug to purchase and received a call that are items where ready for delivery on 10/2/2021 we received only our love seat and nothing else I was told we would receive the rest of our items sometime in December keep in mind I have already been charged for items on 9/15/2021 that I hadn’t even received. I been calling and no one can give me a straight answer and was told to go up to the store because by calling much couldn’t be done.
Shopping at Ashley furniture was the worst experience of my life. I can’t get anyone to answer my questions their customer service sucks they cannot give you any idea on when your product will be in but they don’t tell you that when you order it. Their customer service representatives are a literate and you can’t even understand what I say stay away by at Star
Kenny helped us at the Willowbrook location and he was kind, and super helpful! We bought a 2 piece couch/loveseat and we could not be happier with our purchase.
(Translated by Google) They have a wide variety of furniture, beds and products to decorate the house, and their prices are very competitive and accessible, but they have not been able to fulfill the guarantee commitment, I have more than 6 months trying to change a sofa cushion I bought in this store , which has a manufacturer defect and no one has solved the problem for me, Ashley tells me that it is the responsibility of the insurance company and the insurance company tells me that they cover guarantees for damages or accidents, not by the manufacturer, so for me they do not have any stars 🌟 nor do I recommend buying in this store specifically. (Original) Tienen gran variedad de muebles camas y productos para decorar la casa, y sus precios son muy competitivos y accesibles, pero no han podido cumplirme con el compromiso de garantía, tengo más de 6 meses tratando de cambiar un cojín de un sofá compre en ests tienda, que tiene un defecto del fabricante y nadie me ha resuelto el problema, Ashley me dice que es responsabilidad de la empresa de seguro y la empresa de seguro me dice que ellos cubren garantías por daños o por accidentes, no por el fabricante, así que por mi no tienen ninguna estrella 🌟 ni recomiendo comprar en esta tienda específicamente.
This has been the worst experience I’ve ever had with any company and it’s all because of the leadership at this location. I made a purchase in April. Was told my items would be delivered in 4 weeks. Here it is August 13th. I just called the store in an attempt to schedule my delivery and I was told if she tries to schedule my delivery I risk losing my items so I have no choice but to pick the items up myself. Well I purchased a giant, oversized sectional! I don’t want to risk damaging the items that I’ve waited this long fo, all because of a system limitation. My original request was for DELIVERY- all I’ve been told by this team is how nothing will workout for me… and they can’t do anything … but they had no issue taking my few thousand bucks. I wish I could rate the 0 across the board. No customer service No professionalism No problem solving skills No real company knowledge since I always get the people who can’t figure out how to get my items to me. 20 years of buying from this brand and I hate that this location is so poorly run. Won’t ever do business with them and I caution anyone considering it. Go to another location at least. This team is the absolute worst.
Jeff Harmon did a really good job for us at the Willowbrook location. Thank you Jeff and see you next time!
I bought a beautiful sleeper sofa from the Willowbrook Ashley store. My sales person was Tommy Barkley. He handled all the details for me and made it so easy. He got me a very good price and an affordable protection plan. I checked in from tome to time because the couch was on order and he always updated me with courtesy. He made to so easy for me to pay for delivery. Tommy is a great salesman!
I worked with Kenneth (Kenny), apologies the last name escapes me at the moment. I have to applaud his approach, he was there to speak with when I needed him to be and let me browse as I saw fit. He was honest and up front about pricing and delivery times which helped me make the best selection for my personal needs and helped with getting the Ashley Furniture account setup as well. I would recommend this location. If it is your first time and you plan to apply for the Ashley Furniture account do be patient as things like that can take awhile through no fault of anyone.
ABSOLUTELY HORRIBLE SERVICE! We purchased a mattress set July 10th. We were told that it would be in within 2-3 weeks. As of today we have been told that our purchases may be in by August 24th and that is an estimated date. I will NEVER purchase anything from this company again. We are extremely disappointed with this customer service and our first purchase with this company.
Great experience! Super fast delivery as promised!
They don’t even deserve 1 star. We purchased furniture they said was in stock, 2 weeks later they tell us it is no longer in stock. Over a month later and they have yet to refund us our money. No one cares. People are no longer returning our calls or texts. Do not ever shop at Ashley Home store! Worst furniture buying experience I have ever had.
Sales associate was attentive and at no time did we feel pressured at all. Competitive pricing. Multiple styles to choose from.
It's very nice and friendly store, good selection and good prices.
Ask for Tommy! Very attentive sales associate that wasn't over bearing! We left very satisfied with our purchase. 5 star service!!
We were welcomed in when we came in. We knew what furniture we were looking for, just not the brand. So the bed doctor (lol) gave us all the information we needed, so we could make the right choice for us. Now we are waiting for the phone call so we can have the delivery date of our bed. They were upfront saying it may take 2 weeks, so we know what to expect. We are excited and will be back again when the time comes.
Manager's don't know what they are doing. Wearhouse people know more. Manager lied to me guess to get me to shut up for a few days. Horrible customer service the Willowbrook store never answers the phone. Plenty broken promises. Never going back again.
Great experience, was able to get a great price for two complete rooms. Staff stayed past closing to get our orders confirmed and was polite.
I was looking for a sofa that did not recline. My husband and I went to two stores before going to Ashley furniture. All they had were recliner type sofa. We walked into Ashley furniture and I showed the guy want I was looking for. He led me to the type of sofa that I wanted.. Not only that, it was in my price line. Next time I will start with Ashley furniture. Thank you Ashley furniture!
Worst customer service. Wait time is over twelve weeks long. Save your time and money and shop elsewhere.
Went into the store to browse and the sales person gave us our space and when we were ready, he was right there to help us. Great experience purchasing a dresser. Our salesperson was very knowledgeable and respectful. Will definitely go back again.
Good customer service. The only thing is that we are getting furniture in 4 months.
So enjoyed every moment the staff was amazing and the customer care was unmatched. What I appreciated the most was the salesman. My wife and I are on a budget and he worked with us like we were millionaires. My wife and I also pray everyday at 7pm well we were shopping at this time. So we’re not ashamed of our faith so right in the middle of the sale we need to pray. The salesman respected our belief and gave us a moment. So 😎. Thanks #beststore
Ashley furniture was wonderful. Alex was easy going, patient and very helpful. Will be returning.
Purchased a new mattress while working with Kenny Jones. Such a delight to work with a kind person with great customer service. I will definitely recommend him and Ashley Furniture.
Good products and professional staff. Little on the higher end of prices in general, but their products usually meet the expectations.
I would avoid doing business with Ashley Furniture at any cost. They are quick to take your money only to be followed by horrible service. They have made 2 home deliveries for the same piece of furniture and still not gotten it done correctly. Their problems are internal and created by themselves. They have a company culture of not taking responsibility or empowered to fix their problems.
The service in the store was nice and pleasant. The DELIVERY is horribly terrible. If you want to wait MONTHS for your bedroom or any other furniture ASHLEY's is the place for you. We purchased a full bedroom, dinning set, sofa table in MAY and still have not received the items, with no delivery date in the near future. I DO NOT RECCOMMEND for purchases.
Great experience with Kenny and the Sleep Doctor.
Good service from sales agent Alex, purchased a living set with a good price. will recommend to others
Best place to go , service was great would recommend!
I am not one to leave a negative review unless necessary. I have experienced horrible customer service at this location and with the customer service number. I purchased some couches in May was told 5-7 weeks for them to be at the warehouse. I would pick them up. once weeks 5 came I called to get an estimated date- was then told couches would not be in for 21-WEEKS!! that weekend I went to the store spoke with my sales rep. and he also said that was horrible and we both agreed it would be best to cancel that order. I asked for IN STOCK sectionals and was shown one that was over my budget but was ensured that they would be in within a week but they would but two weeks just to be on the safe side. I got a message that Tuesday stating they would be ready for pick up that Wednesday. I called and they said they would be ready for pick up on July 9th. thankfully I called on July 8th just to confirm that they were ready- so glad I called because they then told me they would not be in until July 13th. my couches never arrived to the warehouse. once again I called the day before my "estimated delivery " for them to tell me yet again date moved to July 16. Called again today to confirm now I am being told 2-4 weeks no date is given to me now. and these are couches that I was told were IN STOCK AND READY TO SHIP! I have been ON HOLD FOR over 40 MINUTES waiting to speak with a manager and still waiting to speak to someone as I write this. extremely upsetting. I have had to cancel and reschedule my U-Hual 3 times already for this purchase. I am most upset because I could have gone to a different furniture store that did in fact have some IN STOCK and ready to go but they told me to give them another chance. just beware of false delivery dates given and continuous push backs. on promised orders.
Friendly and helpful staff! I’m in love with the couch we picked out, just waiting on delivery. 5 years interest free financing!!
Ms Josie is greatly appreciated
(Translated by Google) Very good staff, especially Maria who helped me a lot and improved the prices compared to the Internet (Original) Muy buen personal, especialmente Maria que me ayudó bastante y mejoró los precios comparados a Internet
Had a great buying experience once we were helped. Took us a while for anyone to greet us. But once Kenny finally found us wondering in the mattress section he took very good care of us.
Over priced and poor quality. Whatever u do, Pls dont buy the protection polcy u will be hassled by fine print until u fwel stupid!
Hello everyone. I would like to tell you about my shopping experience at Ashley Home Store. We have been looking for a bed for some time now and quite frankly I was tired and did not go in the store with much hope of finding a bed. We were greeted by the door by the sales person, Maria, and she directed us to the mattress section where we were greeted by the salesperson, I think his name was Lou,that was very knowledgeable about the product he was presenting. He sold us on a Temperpedic Pro adjustable bed, My wife was headed to the bathroom as we did the paperwork and saw the Bed, headboard and dresser she liked so we bought it as well. We were thoroughly impressed with the service and the quality at Ashley Home store and would recommend this store and these salesperson anytime. Please go and see for yourself From one tired shopper to another start at Ashley HomeStore....
My experience was great. Alex helped us a lot, he answered our questions, concerns and was knowledgeable about the store products. The process was easy and I finally purchased my new bedroom set.
Best store ever, the furniture is high category, I love it
Nice place to go to , clean , nice smell, good service and me and my wife found a awesome bed frame for a really good price so we grabbed two. Thanks 😊
Josie was very helpful. She patiently answered all of questions and showed us different options to fit our needs. She explained each step of the purchase and delivery process. We enjoyed our experience, and will be back!
Don was super helpful in helping us find what we need as well as walking us through the whole process
Our first time in Ashley Homestore and we were greeted by the lovely Chandra who gave us such a wonderful experience! My fiancé and I were looking for a sleeper sofa and a small coffee table, but Chandra changed our outlook on what kind of Sofa was best! We ended up getting a beautiful grey recliner that would fit in our space and give us the best comfort! She even showed us the lovely coffee tables around the store. She sold us on a wonderful coffee table that not only matches our dinning table but extends like a desk, which is perfect for laptop use or even eating! This store and Chandra was such a delightful experience that I would recommend anyone to come and see this store and lovely associate! ❤️ Thank you!!
Joseph was friendly, helpful and knowledgeable. Great price on sofa. The only downside was most sofas were not available.
Had the best experience at Ashely Home Store today!! My toddler became super rowdy while we were looking for a new couch and our sweet sales associate went and got him paper and highlighters and to draw with while we took care of paperwork! 10/10 will be purchasing from this store again!
purchased a bed and took a month to recieve it.
This location is excellent. All of the salespeople are welcoming and helpful. Ask for Michael Brown.
On July 8, 2021. Ashley Furniture delivered the same exact damaged merchandise. I refused to take delivery. The driver was given specific orders to take everything back. He deliberately abandoned the furniture and forged my signature. I complained in person to sales manager Josie Christolin, who lied to my face in compensating a different order I had processing and promised to exchange all damaged furniture. Needless to say, when I contacted corporate. I was surprised to be informed that no notes or any comments were input by the lying sales manager. I spent hours and hours on the phone. Lupe Castellano in corporate, also lied and provided false hopes and promises. (Prior)Sadly, I had a terrible experience with Ashley Furniture. I shopped and purchased a new dining set with the Hutch and Buffet. Had to wait a week for the delivery. Merchandise delivered was damaged and looked used. No choice , but to refuse delivery. I was promised new furniture within another week. Today, I had to refuse delivery due to incomplete order. The delivery guy was the one who informed me of the incomplete order. Unlike the distribution manager who's job would be to inform me prior to deliver attempt. I was bounced around for an answer and spent hours on the phone to file a complaint. Only to receive a $200.00 dollar compensation. Now, I am informed that I have to wait another week for my purchase to be delivered. So, this waiting period and inconvenience has me and my 80 year old grandma sitting on the floor to enjoy meals. Why would I want to shop Ashley or recommend it? Maybe I should just cancel my purchase. "HELLO", not my mistake. The least Ashley Furniture could do was provide a 50% discount for this terrible inconvenience and experience. l
Victoria Garza was very helpful!!
Friendly knowledgeable salesman! I knew what I wanted, and he was a pleasure to deal with.
My furniture was very good quality and durable .. My only issues were the 2 1/2 month wait for my set … We were given 3 different dates and it became frustrating to the point we gave up .. By the time we decided to get refund they finally gave us a text that our furniture was in route to warehouse … So if your looking to buy just know you’ll be waiting at least 30-65 days
Nice store with a great selection unlike other stores
Calidad y atención al cliente 👍
Excellent customer service. The sales associates were not pushy in the beginning, and let us browse around. When we had questions and were ready to purchase they were there to help provide the information and help with the purchase.
I had a wonderful experience at Ashley HomeStore today. I had a very attentive representative, her name is Maria Alvarado. She took her time with me and explained everything thoroughly. I would like to thank her for her assistance. Her personality was amazing ! 🙏🏽
Do not buy furniture here!! They have no problems selling you the furniture, it's GETTING the furniture that is the problem. The guy who sold me the furniture was very nice and apologized for delays but then every time I was told a delivery day, their warehouse/delivery team would say oh no its not in its still on back order. I was literally told yesterday I could come and pick up my furniture if I wanted to but it wouldn't be assembled, now today they are telling me all of it is on backorder. They lie. Also don't bother trying to call the store as they never answer the phone. I'll be going in there today to cancel my $3k order. What a waste of time.
Horrible communication. Kalani McDowell was quick to take our money but was horrible at communicating shipping delays. No one picks up the phone when we call the store. I had to call corporate to cancel my order after it was delayed numerous times without notification. I came into the store to check refund status and the front counter lady was so rude. I tried to love Ashley, but upper management needs to get a grip on their employees.
All kinds of furniture and an excellent warranty program.
Great place. Si took care of me, had me in and out inno time. I will be returning for my next furniture purchase.
Muebles de calidad y el personal súper amable los recomiendo
Had a great time working with Regina at the Willowbrook Houston location! If you want great service, ask for Regina. I left the store and wasn’t going to purchase due to price, but her service overshadowed the price at that point.
The sales person and manager were extremely knowledgeable and helpful. They were also very personable and friendly discussing time spent in USN AND FAMILY matters. Also got a good deal without pressure. Thank you Ryland and Alex.
Only giving two stars because of the customer service I received the second time I visited. I ordered a couch back in MARCH that was supposed to be ready to deliver JUNE 5th. At the time, the wait was fine since I didn’t need it until June but now June 5th has passed and I’ve been told I won’t receive it until possibly mid-JULY.
My experience with the salesman I dealt with was definitely a 5 STAR!!! Vince Rocko was referred to me. I’m moving to Navasota Texas from New York. And wanted to buy furniture before the move. He was so helpful, and did everything he could to make it easy on me.
We had a good experience shopping at this location back in 2015. However, after the store experience, everything is horrendous. The delivery service was horrible. There were multiple deliveries scheduled but every time the furnitures were arrived damaged (holes on leather couches and dented coffee tables). After over 6 months, I had to accept a damaged leather loveseat and had a Ashley’s craftsman to come fix it to end the chaos. We also purchased the protection plan and were told to redeem a store credit after the protection period if no claim was filed. The sales person did not mention that the store credit has to be redeemed within 180 days after protection period ends. We called Ashley’s Customer Service several times over the years about this credit and no one had mentioned anything about the timing of redeeming this credit. And we just found out that we lost nearly $500 in credit when we called this store. Please be aware they were nice when attempting to make a sale and the services after that are problematic.
Were very helpful in store and efficient time delivery.
Maria, the sales associate, was helpful and kind while not being pushy. She gave us the information we needed and ultimately won our purchase. Purchasing also went smoothly. Hoping delivery next week is all the same.
Hey guys! My family and I just came in to the store looking for a couch and an TV stand! We had the best sales associate Chandra!! She was price matching getting us the best prices available! We will be coming back and buying more stuff with her!! Thank you so mu h for all your help!! ♡♡
Had a great experience and our rep LaDelle, really took care of us and made it a fun experience, as well as did the manager, Ryland. I would recommend . 🙂👍🏻
So unorganized. Have been waiting 3 months for a couch that was supposed to come 4 days after i bought it. They haven’t contacted me since the day i bought it to inform me it’s not coming. I have reached out multiple times asking when it’s coming- each time there’s a different answer which is months down the line. This was my first purchase at Ashley, and my last i assume. Now i realize the seller got me for commission and most likely cancelling the sale. I really loved the item i bought in store, but i feel it’s not going to come
The whole staff was very attentive and patient with me. Micheal Brown was the sales associate that help me he was very helpful patient and understanding.
Ashley furniture makes their money off of their workers by making them work more than 14 hours a day with long deliveries routes low pay and long hours of work making them work more than 80 hours a week hope their business goes bankrupt because of the abuse they give to the WAREHOUSE WORKERS is not fair stop the abuse
Our sales associate Regina was so helpful. She was extremely patient, kind and genuine and was not pushy. She explained everything to us and clarified misinformation that was given to us by another store. She didn't know we had come from across the street. The sales associate at their competitor was rude and creepy. Anywho..we are excited about our purchase. Thanks Regina!
Great service from Sleep specialist Ladelle. He was very knowledgeable and guided me through my mattress purchase by sharing a lot of good information.
Horrible customer service from the sales team member. Always check online pricing as they try to sell you a higher price in store if you don’t check. Also they try to pull a fast one by lying about different store policies.
I had an excellent experience at Ashley HomeStore and purchased excellent furniture at great prices.
Great quality and friendly service
Quick easy and attentive Customer services by mr Si
Muy buena atención excelente servicio
The sales staff were very knowledgeable in helping us select the perfect mattress and bedroom furniture. Thanks to Sherri Kiovula!
Great product. Delivery not good at all. If you want to wait for items this is the place!!! Very disappointing..
The Sales people were friendly, not too pushy and the whole process was quick and easy!
I went there to purchase a sofa and a recliner. They will be delivered Tuesday. Nice quality excellent service and great price. I tried the high end stuff and it didn't last ten years so like a car I will just replace it every 6 or 7 years and be happy because I have new furniture.
Do not buy the warranty from this store !! it's a scam, they don't cover anything.
Went in April 14th and purchased bed set w/mattress and sofa/loveseat recliner. Sales rep was great, helped out told us we should receive bed in 3-4 weeks, and other in 4-6 weeks, well I called to get ETA since it has been a month now and have not received any emails or calls regarding my purchase. Spoke to customer service and they are telling me my date to receive is not till July 15??!! I asked to cancel and they stated that they would charge me 10%? I clearly have in black in white that I should receive bed in 3-4 weeks and they want to charge to cancel? We go to buy furniture to think we should receive within a week at the most but 3 months? Thats insane!
Chandra was great straight forward gave us a right price in and out..... so happy with our new sectional😁
(Translated by Google) She was attended by Mr. Don. Excellent service, he explained everything very well, he took the time to attend me very well. I made my purchases very comfortable. I left that store with a satisfaction with the service and quality (Original) Fue Atendida por el señor Don . Excelente servicio explico todo muy bien se dio el tiempo de atenderme muy bien . Hice mis compras muy agusto . Salí de esa tienda con una satisfacción con el servicio y calidad
Jeff our sale associate was awesome. Very helpful and showed us everything my daughter needed to see for her new bedroom. Definitely going back to get more furniture.
Chandra was so helpful today at the Willowbrook location. They have some really nice looking pieces & I highly suggest you check them out. Friendly staff beautiful building
had a great experience with Todd
To shop there for their home furniture needs at the Willowbrook location and ask for sales person, Maria Alvarado because she’s awesome!!!
Very nice furniture!🥰 people helping there is awesome.
I received great service and detailed advice based on my desires. The woman that assisted me is also a great sales person and I respect her skill.
Joseph and tommy were extremely helpful. Never felt pushed to buy something we didn’t live. We ended up finding a great living room set.
Excellent service knowledgeable staff and very friendly
Beautiful furniture. Awesome customer service with Sherry.
La calidad delos muebles. Y el personal. Muy muy amable y atento. La recomiendo. 💯
Michael was very helpful when I went to buy my furniture. The furniture is beautiful and will be perfect in my home.
Horrible Customer Service. After 20 minutes in the store, i only received a greeting from one of the staff. His name is Michael Brown. Michael's service was exceptional!. There was a man standing at the front waiting for customers to come in. When i walked i did not get a greeting from him, but 5 seconds later he greeted a family that walks in after me. I planned to buy a sofa chaise today, but I decided to take my money else where due to the unwelcoming atmosphere. I didn't feel welcomed in that particular Ashley's store.
Great experience. Vincent was a great salesman and listened to what I wanted. Found just the right sofa!
Regina, was super helpful and informative on what my specific needs were. She was very familiar with her stores showroom and took me to not one but 3 options immediately. As we discussed further we found exactly what I was looking for. Thank you so much! Will shop again in the future.
The best customer service. Only frustration is the length of time I have to wait to get the chair I purchased. I do not blame this on the sales person that helped me. That service was great. I do feel that mentioning the fact it will take about 6 weeks to get my chair is important to note.
A customer took me to his sales guy Jeff and the transaction was smooth and my bedroom set will be delivered next week...
I have to say Baylee worked with us to create the sofa we wanted for our family. Beyond happy with the process.
When my boyfriend and I originally came in, we received terrible customer service. We were looking for a sectional and the associate, Michael, didn’t seem to care about helping us find what we needed. Maybe it was because we were young but both my boyfriend and I felt like he could not care less about helping us. We saw a sectional we really liked online and went back into the store a second time to see it and this time we received excellent service! Vincent was so helpful and we ended up purchasing the Tanavi sectional. Now, we need a piece removed before it is delivered (misjudgment on our part for measurements) and the store does not answer their phone at all! Go to any other Ashley for furniture. This one just does not care about customer service!
I have to say great customer service!!!!
I have been looking online at Ashley sofas for the past six months. Finally made it to a store today. Joseph Wilson helped make my shopping experience delightful, excellent customer service, took time to explain how the service warranty works, pleasant personality. I picked the perfect sofa, can't wait until I have it in my home. Thank you Joseph for assisting me today.
Vence helped us pick a mattress and bedroom set. He was very patient, especially with our two little guys being with us. He got us a great deal and made sure we were able to have it delivered when we needed it! Will definitely recommend this location to our friends and family.
Our purchasing experience was great. Ashley Furniture was able to price match with a competitor and we got a great deal. Hoping the delivery times can improve from the expected delivery date but pleased with service so far.
Friendly People
I walked in with a budget, sales person worked with it and it worked out well for me! 💯👍
Very good customer service and excellent furniture quality
Excellent shopping and customer service experience. Victoria introduced herself then took me to the section where I could find what I was looking for. She did not bother us just waited for us to reach back out to her. I usually want to shop around before making a major purchase, however, I really liked the couch and the offers that were available for purchase. Again, Victoria gave information and left us alone to talk about it and make a decision. We purchased the couch and we are extremely happy with our choice. The store atmosphere was peaceful. I highly recommend Ashley HomeStore on 249 and 1960. If you're looking for quality furniture, at a fair price, and excellent customer service then this is the place to shop.
Definitely did not have a good experience at this store location .
Mr. Michael Brown was a easy to work with. He never harassed us and he was able to answer every question. After looking for over a week we returned to Ashley’s Homestore and found exactly what we wanted and we knew that every piece that we purchased was exactly what we had wanted. Would recommend Ashley’s for sure and also Michael Brown.
Nice
Great experience once u go there
The staff was very kind, and they helped us find the best deal.
Tommy was wonderful!
Great experience, found the dining table I wanted, payed and was given delivery date all within an hour. The faster the better for me. Great experience.
Disappointed online prices are not honored in store
Was told mattresses would be delivered in 14 days.Finally after waiting, was informed that mattresses would be available in montj
Joseph was extremely helpful and very knowledgeable about what was in the store. He was extremely friendly and very personable. As long as Joseph is at the Willowbrook location we will always shop with Ashley!
Cedric is very helpful and corteous. Easy process gave him suggestion and took to what we wanted will go back in the near future
We walked in and Tommy Barkley was the first person we met. We told him what we were looking for and he walked us to the exact spot. He didn’t try to sell us something we were not interested in. We came in on Wednesday told him we will be back the next day wanted to mesure the area. That night I messed Tommy with questions and he answered as fast as I could ask. I made a promise to Tommy that I would be back on Thursday. Now I’m happy with my purchase and hope to do Business with Tommy again.
First time shopping here and my last! This store is VERY DECEITFUL TO THEIR CUSTOMERS! Price Match Guarantee is complete FALSE ADVERTISEMENT and Management is UNPROFESSIONAL. My husband and I purchased a dining room set from this store Friday 03/26/21, we had it set to be delivered Wednesday 03/31/21. On Tuesday night 03/30/21, my husband checked the Ashley's Furniture website and notice that our Dining Set price had dropped. The next day, our dining set was delivered and as soon as the delivery men left I called Ashley's Furniture store near Willowbrook and spoke to someone name Shirley regarding price matching the current store price for the dining set we had recently bought and she immediately told me that once the item had been delivered they cannot Price Match and I would need to contact Corporate for a price adjustment and provided me the number. I contacted the Corporate number she provided and spoke with Joseph and he stated that I needed to contact the store where I purchased my dining set and the store could adjust my price. At this point I realized I was being given the run around by Shirley. I contacted the store once again, got ahold of Shirley and this time around she sounded annoyed with me for calling back. I asked what was her Job title and she said "Assistant Manager" at this point, I took offense not only because of her voice demeanor but because I was speaking to actual management who lacked PROFESSIONALISM. While I was speaking to her I could hear that she was talking away from the phone with a co-worker about me and I tried getting her attention by say " Ma'am I can hear you talking about me" at first she did not hear me and once she came back on the phone. I told her "You do know I can hear you talking to your co-worker" and she cut me off and raised her voice at me and said " I HAVE MY EAR TO THE PHONE, I ALSO HAVE TO GREET WALK-IN CUSTOMERS and speak to the FEDEX GUY BECAUSE THEY WORK AT A TIMELY MANNER" and this point I was irate! As if I was not a customer myself? While I was trying to speak to her, Shirley kept rudely talking over me. She finally got fed up and told me that I could speak to another manager and advised he would be telling me the same thing. A guy named Michael came on the phone, he was already on defense mode with me and without allowing me to explain what the issue was. He began talking talking over me and kept cutting me off to the point where I question his management etiquette with their customers. I was in complete shock the way I was treated over a PRICE MATCH adjustment. It gets worse. When Michael finally allowed me to explain the issue, he began to be inconsistent with the reasoning behind as to why they couldn't price match. First, he claimed because the delivery was in a "manifest period" they could not price match. I didn't believe that. Then, he blamed it on the financing option I chose when I applied for their credit card and said if I would've chose a different financing term THEN they would've gladly price match my dining set. I didn't believe that either. Lastly, he said that it was our fault for not checking the price online before purchasing the dining set at the store and having it price match right there and then, maybe we wouldn't have settled for the price our sales man gave us. That was the last straw for me, I cannot believe I did business with this store, they caused me all this stress and headache over price matching which is advertised ON THEIR WEBSITE!
After browsing around several different furniture stores, we came back to Ashley’s to look a second time at a bedroom set, and ended up purchasing that day. The team was welcoming, helpful, and patient with us as we spent over two hours circling the store and making a final decision on what we wanted. We’ll definitely be heading back to shop there for our future furniture purchases!
Todd did a great job sell us den furniture. We hope to buy more items from him soon as the product seems to be very good and he does not pressure
Regina was so helpful, and didn’t bat an eyelash at the shenanigans of my sister and her three kids. She gave me the best deal on two couches and a table. I will definitely be going back to her for playroom and patio furniture in the future.
Kyle was great. We got what we wanted! Right now, our furniture is on order, but hopefully, everything goes well from here. If, not I will be updating this post!!
**UPDATE CAUTION** Maria the sales consultant was great while we were there making a purchase soon after that when we got the our furniture she never returned our calls after 3 to 4 attempts. The issue we had was we ordered a new table with six chairs. Two of the chairs look like they were used already used from store show floor. Also as I was putting the table together two of the pieces that holds the table to the base well warped and cracked. These are some of the things that we would not have caught if they were delivering and assembling the table table. I doubt that they would’ve told us about it since they were trying to pass out the chairs as new. I’m not saying furniture is bad I’m just saying be cautious of the personnel working with you. All they’re seeing is a paycheck.
I have been working closely with Jeff H. on a 5 bedroom/ full-house furniture order and his customer service, feed back and follow-through were impeccable. With over 60 items on the order, Jeff tracked items down, set dates, moved dates at my request and did everything necessary to ensure a perfect delivery. Every item was delivered and set-up by two of the most professional delivery men I have met. It was an amazing job done by all- Congrats Jeff H and Ashley Willowbrook!
Tommy was great! He greeted us, directed us toward what we were looking for but let’s us look around with out high pressure. Once we found what we wanted he helped us get the best deal and moved the purchase process along swiftly. I will absolutely come back to purchase from him again.
Tommy and Joseph helped me purchase a sectional. I had a great experience! Thank you!
Very friendly staff and the prices are the best I would recommend this place for everyone if you looking for good service and prices
(Translated by Google) One of the best furniture stores in all of Houston tx (Original) Una de las mejores mueblerias en todo Houston tx
My experience at ASHLEY HOMESTORE (near Willowbrook) was absolutely amazing!! Everything flowed smoothly and everyone I encountered made me feel special. I was even greeted by employees who were just passing my way. The salesman (Tommy) and Acceptance rep (Chris) were the most helpful and pleasant that I've encountered in a long time. If I would have listened to a few naysayers, I would've definitely missed out on truly a great buying experience. I will certainly return!! Thank you Tommy and Chris for your exceptional customer service support and thank you ASHLEY HOMESTORE and ACCEPTANCE for employing such cheerful and helpful people. UPDATE (4/30/21)...this has been the ABSOLUTE WORST furniture buying experience of my entire life!!! I ordered ONE bed and a mattress set. I canceled the order on Tuesday or Wednesday of this week because I had not received it and was burnt out on the lies and excuses from Ashley and Acceptance Now employees. Every week they gave me a date this part and that part should come in (every part of the queen size bed came in at different times) and, when the time came, something else was pushed back. I was told on Saturday that only 10 mattresses were coming into the warehouse and they didn't know who would get one. It goes without saying that mine didn't come in (these 2 companies are a joke)!!!!! I have been given vague to no answer at all about the cancellation of my order nor have/can I receive any proof that I requested a cancellation. Tommy (the salesman) seemed to still be helpful but Chris (Acceptance Now) has the worst telephone etiquette and attitude and really shouldn't be allowed to communicate with customers. After all of that, I received an email TODAY from Acceptance Now informing me of the payment that they are going to draft tomorrow for a CANCELED order that I have yet to receive...and again, no one can give me an answer as to why!!!! Stay away, stay far away!!!!! Oh and the reason the reviews are so good is because they send a link through text message that you could win a shopping spree in the store if you leave a good review...another lie
It is good
Our experience at Ashley Homestore was flawless! Our sales person was very knowledgeable and helpful.
Amazing experience by a nice staff !
Vince approached my wife and I as soon as we walked in. We didn’t have to wait around for someone to help us. Vince was very helpful through the whole process of buying a new bedroom set for our son. Thanks Vince and thanks Ashley’s furniture.
Excellent salesperson SADIEL GÁMEZ 👍🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 I highly recommend the attention in this Ashley store, especially customer service. SADIEL GÁMEZ 👍
Baylee is a great salesperson, very professional, helpful and straight to the point. I highly recommend this store.
(Translated by Google) The sellers are very attentive and friendly and the furniture of very good quality with their guarantor doubt in any damage; just a little above the fair price! (Original) Muy atentos y amables los vendedores y los muebles de muy buena calidad con su garante duda en cualquier daño; solo un poquito arriba del precio justo!
Rude manager 😒, ordered my chair on February 14 and never received because according to them the item is in back order, but when ever I check online it shows that item is in stock. I will never shop from this store. On the other hand they gave me green light file. I have canceled my order. I sent you an email, but haven't heard anything yet.
(Translated by Google) Very good attention, thank you for the help. (Original) Muy buena atencion exelentres gracias por la ayuda
Had a great experience at this location. Walked in looking for a sectional and walked out buying one. Price was good but shipping time seems a bit long. Quoted 6-8 weeks. Chandra was our sales rep.
Had a great experience at this location. Walked in looking for a sectional and walked out buying one. Price was good but shipping time seems a bit long. Quoted 6-8 weeks. Chandra was our sales rep.
Quality merchandise with quality assistance. Thank you Jesus thank you Mr Brown the sales rep that assisted me.
Awesome experience!! Michael Brown was so helpful and supportive. His guidance made the drive from Baytown worth it!! I will definitely shop here again!!
I wasn't bombarded when I came in the store but my experience was wonderful...Si really helped me get the things I needed for my new house
VERY friendly service
Edit/update: We ordered our couch on 2/27 an still have not gotten it. They never called us to update us on the delay. First it was we would get it April 26. Then it was June 1. And the latest is July 15. When we call and ask for a manager or someone higher up to call us back no one ever does, even though they promise they will. The last person said that she would refund us 10%. But we haven’t seen that either. However, I don’t see how at this point it is even right that I have been charged on my credit card for a product that I have not received and that has not shipped. This seems very fraudulent to me. 4-6 weeks I could be okay with. Custom furniture - 12 weeks okay, but this was not custom furniture. At the end of this, if we don’t get a couch we have in essence paid interest for it for 6 months...buy at your own risk.
Very friendly staff, no one is pushy to get you to buy and had multiple pieces of furniture that I was interested in.
This Ashley Furniture location is the absolute worst place to do business with. Every single person I've dealt with on their staff is rude and condescending. Ordered furniture back in Sep 2020 and delivery wasn't made until Dec 2020. On top of that, every single piece delivered was damaged, defective or poorly assembled. Took weeks just to get an answer on how they would handle the return/exchanged items. Avoid this place!
Seems a little overpriced
We went in just to look and get some ideas, but the deals were so great that we walked out with an entire living room. The store staff was very kind and easy going, no pressure but I was willing to help. If you're interested in a mattress go look at the sleep center and visit Don, he's very informative and friendly.
We weren’t sure exactly what we wanted for the den, and kept changing our minds. Our salesman - Michael Brown - was patient and very helpful from start to finish. We liked the selection and pricing however his attention made it that much more pleasant to buy from Ashley Furniture.
Excellent service. Very helpful, no pressure at all. We were able to get what we needed for a good deal too
Love my purchase. Price a affordable and friendly stuff
Sales team were friendly and helpful
Furniture came damaged and they wouldn’t help. They told me to call customer service. Customer service said to call the store and circle kept happening. A year later, I still have damaged furniture.
Just purchased our new sectional sofa and dresser! Everything is so lovely it was hard to choose but the service was great as usual and really made things easier for us. Beautifully made quality furniture. Definitely check it out!
Don Ledford always provides wonderful service, if you are looking to buy new furniture ask for him.
Tommy was awesome and very friendly!
If you go to Ashley Furniture Store on 249, ask for Tommy. If he’s not there, find out when he will be and go back then. Tommy is personable, knowledgeable and not the usual “high-pressure” sales rep that is common in furniture stores. He works hard to get you into the furniture you really want at a fair price. We bought an amazing sectional, that was exactly what we wanted (comfort/style) at the best price we had seen (we’d spent the entire day before trolling all of the local furniture stores, large and small). We will definitely be back when we are ready to work on furniture for the rest of our home!
Chandra was great! She answered all questions we had and was very friendly. Greeted as soon as we walked in the door.
We where looking for a dining room set. We were introduced to Todd. He was new, but knowledgeable about the dining room sets. It only took 10 minutes and we were purchasing a dining room set
Good quality furniture but disappointed by the lack of color/finish and upholstery options.
The store has a wide collection of awesome furniture and the salesman DL is a great person. The whole staff is welcoming and we bought what was wanted and it will be delivered in few days .. what else you want ?
Walked in knowing what I wanted. I was approached by Todd and help me with the purchase of the items I wanted. He was an awesome salesman, no b.s.'ing around didn't try to up sale anything or try to get me to purchase more than I wanted which I appreciated that. I will definitely be going back for future purchases and will make sure I deal with Todd!!!
Micheal Brown was my salesman. He was very nice and knew the products he was selling. He made sure I only saw leather furniture and not faux leather. They had a great selection to choose from. The whole experience didn't take that long and he was very patient with me. I went in and got exactly what I wanted. No pressure!
After searching for almost a month we finally found our new bedroom furniture! Special thanks to Baylee for all her help in making this possible!
My salesperson was Bailey Denison. She greeted me at the door and asked if she could help me find anything. I asked to see a Gentleman’s Chest. She showed me 2 I told her the prices were higher than I wanted to spend. Bailey checked to see if she could lower the price. She then figured the new price which was acceptable to me. Bailey was able to help me with a delivery date. She was very helpful. I recommend to anyone to use Bailey at Ashley Furniture at Willowbrook, Houston TX for all your furniture needs!
Nice people.
We really liked the variety, customer service. Everyone was really nice and polite. The furniture seem to be really good quality and most of all we loved the promotions. We finally were able to get our first living room sectional.
(Translated by Google) We arrived as a family on a very special date that is February 14 and curiously my husband and my children agreed on the taste for the room we chose, we saw the great variety and above all the quality that exists throughout the store, we fell in love with this room that we look forward to as it will provide great comfort to our home. I highly recommend it because you feel at home with the freedom to ask questions openly to the staff who work and especially to those who attended us. We will return because we want to decorate our house with Ashley. (Original) Llegamos en familia en una fecha muy especial que es el 14 de febrero y curiosamente mi esposo y mis hijos coincidimos en el gusto por la sala que elegimos, vimos la gran variedad y sobre todo la calidad que existe en toda la tienda, nos enamoramos de esta sala que esperamos con ansias ya que brindará un gran confort a nuestro hogar. Lo recomiendo ampliamente porque te sientes como en casa con la libertad de hacer preguntas abiertamente al personal que labora y sobre todo a quien nos atendió.Regresaremos porque queremos decorar nuestra casa con Ashley.
Chandra and Todd were so knowledgeable and helpful. They both offered their expertise and advice that were catered to my preferences that ultimately led me to pick the perfect furniture for my home. I’m 100% confident that this purchase will last me years of happiness all thanks to these wonderful professionals.
I appreciate Maria showing us many options. She answered questions and truly gave us the best possible deal
Love the furniture we bought. We added a piece to previously purchased furniture.
Explain everything and helped make the process easier.
Everything. biggest bunch of incompetent people that we have ever seen. DO NOT DO ANY BUSINESS WITH THIS STORE. Negative 100 stars. The manager is absolutely worthless. He's lazy, incompetent and doesn't care.
We went in and were immediately helped by Joseph, he said he was new but he did a great job and got us exactly what we wanted. Edit, we’ve been waiting for almost a month for all our stuff to get delivered. Today they were to be delivered and they didn’t bring us the headboard or put our bed together. You’d think with how much we paid they’d be a little bit more professional. When I called to ask what was going on the person on the phone just rushed me off the phone and told me there was nothing they could do. At this point I just want to return everything and get a refund. We will never be buying from Ashley furniture again.
Good ahop
Our sales rep Tommy was very honest and helpful I would highly recommend this place. Our daughter is having a home built and she’s going to furnish her home with Ashley furniture because she was with us during our experience when we purchased our bed.
Worst customer service ever. We were in there for 20 minutes shopping for a dining room table and not ONE salesperson acknowledged us or asked if we needed help. I took my money to another store.
Great customer service as well as price matching 👍👍
I was happy with the purchase I made in 2018 until recently the leather couch and loveseat started peeling which the sales person said it would never do. Called warranty company and they say they don’t cover that. Talk to at least 3 different people at the customer service and get different information. Was told to come in to pick out new ones for the same price because ours was discontinued. Picked one out then got a call from the store saying we were not supposed to be told that. One of the recliners broke and they are saying it can be fixed but we would have to pay labor. But it can take up to 60 days for a decision on the peeling. What is the point in paying for a warranty if it’s not going to fix the problems and also paying another fee on top of it. I will never buy anything from ashly furniture again. I am also making a complaint with the BBB because they are ripping people off. If I could of I would have given no stars!!!
We bought a beautiful dining set, and will be back for more. I love nearly every piece in this store, their prices, and the customer service I receive when going in there! Highly recommend!
Was 5 stars but ended up being 1. Sent me a ripped chair and I told them and it took a month to be replaced and then the wrong chair came and it took another 3 weeks. The $400 “Ashley Cares” deal I got never has happened yet after 7 months and me calling and I knew they’d do this in the beginning somehow but gave them a chance instead of doing the website and saving money that way.
Nice place to go for furniture. Salesman was great to work with.
I had the best sells person ever. I will forever give him 5 stars. 10 would be better!!!.
The customer service was great, but I don't appreciate being told my furniture was going to arrive in 2 to 3 weeks and here it is over 2 months later I finally received my last piece of furniture. It took one and a half months to receive a few pieces. Then 2 weeks later another piece. Then a week later the last.. When I called customer service and the store about it I already gotten different stories. Sometimes one would say all but one piece of my furniture is here and they will deliver and the other would say something totally different. No one's stories ever matched up.. This was a very frustrating experience and I will never buy from here again.
The specialist that helped us was really knowledgeable about the products and had an answer for all my questions.
Very professional and friendly customer service. After visit a couple furniture stores we found in this one the best deals.
Great customer service and merchandise!
They were fantastic! Very helpful, showed us all the merchandise we needed, and helped us get the one that we really wanted. they were also a lot of fun and personable. Would recommend to anyone.
The staff was very professional and the prices were reasonable.
We went in to purchase a sectional. We found one but we’re unsure of the size and had decided to go home and measure then come back and buy. The salesmen “sold” us on a deal where we could get a sale price if we bought it and if we got home and it did t fit I could simply call him and he would cancel the order. We got home and immediately measured and realized it was in fact too big so I called and he didn’t answer. This led to several days with no response. I finally got through to billing and they told me it was canceled. At this point I have been told it’s canceled but we still haven’t received a refund and it has been almost four weeks. We have bought a lot from Ashley Home Store in the past but this will be the last interaction we ever have. We’ll be taking our cash and going elsewhere. This location lacks integrity.
Excellent experience if you purchase in store, in stock furniture and pickup same day at the outlet store.
Awesome customer service! Todd was a great help with everything we needed.
Ashley has a good selection of furniture, we went there once found something we liked but wanted to way our options so we traveled to a few other stores and ended up at Ashley once again... I found a living room set that I really loved but when we went to purchase we couldnt get the complete set right away, 1 of the couch pieces of the set woukd not even come in for another maybe 3 months.. so we decided to go with our original choice for a couch and even tho we have to wait an unknown time for it we still completed an order.. im fortunate enough to still have a couch to sit on but its extremely frustrating to purchase a $3,000 piece of furniture and have absolutely no idea when you will get it.
Our store associates were wonderful! We came a week before just to check it out and when we came back the associates we met a week before remembered us and the product we looked at. They made the process easy! Will definitely return to buy again!
We went in to purchase a sectional. We found one but we’re unsure of the size and had decided to go home and measure then come back and buy. The salesmen “sold” us on a deal where we could get a sale price if we bought it and if we got home and it did t fit I could simply call him and he would cancel the order. We got home and immediately measured and realized it was in fact too big so I called and he didn’t answer. This led to several days with no response. I finally got through to billing and they told me it was canceled. At this point I have been told it’s canceled but we still haven’t received a refund and it has been almost four weeks. We have bought a lot from Ashley Home Store in the past but this will be the last interaction we ever have. We’ll be taking our cash and going elsewhere. This location lacks integrity.
Tommy Barkley went out of his way to show me all options in recliners to help me select the perfect chair for me. He was a pleasure to work with and followed up to accommodate on delivery for me. When you step in the store you won’t have to look for him...he is right there to greet you. Thanks again Tommy.
My experience with this store was on or around November 8/9. I bought two beds, two dressers, a coffee table, a sofa, and recliner chair. I was told my items would be delivered in November 18th. Only a coffee table was delivered. I contacted customer service asking where is the remaining pieces of my order and she advised one bed would be delivered on November 24 and another bed on December and my sofa and chair to be delivered on January 31. She offered an in store credit of 150 dollars and I told her the holidays are around the corner and I would prefer to have my furniture. She advised a manager would call me regarding the issue. No manager has contacted me and today only a dresser was delivered when I was told a week ago the bed and dresser would be delivered today. I’m very unsatisfied with my experience!!
Regina was a great salesperson! Very attentive! I needed a sleeper sofa and had been everywhere including Ashley to find one. They just aren’t out there! Regina checked on her laptop to see if any of them offered sleepers she found a couple of them and I loved the gray one I picked. They will need to make it. Ashley makes their own furniture! This couch has a steel frame and real wood parts! I will have to wait several weeks to get it, but it will be worth it. I am so glad I went back to Ashley and met Regina! Thanks Regina for listening and taking the time to find just the right sleeper sofa for me!
We had a great experience buying a bedroom set. The sales team was wonderful with helping us find the perfect set. I would recommend Ashley for all of your furniture needs. Thanks, Kristina
I dropped my phone while in the store and the staff helped look for it. I was able to go in and get what I was looking for with no fuss. Fast and friendly service.
Love my experience Tommy was excellent!
I love Todd!! Best customer service provided
Tommy was awesome to work with in the Store, the delivery guys were kind, fast, and on time. We couldn't be happier with out experiences.
Customer service was excellent. They gave us sufficient time to look for the mattress that suits our needs, no rush, bo presumption, all expectations met.
Peor experiencia hice mi compra desde Noviembre por un comedor hasta hoy Enero 11 ( casi 2 meses) solamente la mesa recibí pero sin sillas ( promesas de entrega sin cumplir ) considerando que soy yo la que me he comunicado con ellos y no ellos conmigo. No hay servicio al cliente.. Nunca volveré a comprar con ellos .
Nice furniture, good service. Would come again. 😄
Had the best experience with Sadiel, he was an awesome sales associate. I was in and out in no time and the delivery date works out perfectly with my upcoming move.
All I can say is Chris, si and ryland are the best!
Very inviting place , the sales people really work with you . They approved me instantly , and put me on an awesome payment plan . Si was awesome and so was the rest of the team ‼️
Great employees I highly recommend this place
Great place. Customer rep was however not focused on us as he was watching a sports game on his phone.
Don was extremely helpful and pleasant to work with. Very knowledgeable and professional. The store itself was comfortable and clean. I would highly recommend checking out their collection when you’re in need of new furniture.
My husband and I went to look for a new couch. We had a great experience. We were greeted at the door and given basic directions of where to find what we were looking for. Then we were left to explore without the constant hovering that sometimes occurs at furniture stores. Jeff H would check in on us occasionally and when we made our final selection he was efficient and quick to finish the sale.
Very attentive and helpful. Only negative would be the repeated mentions of finance options which I wasn’t interested in
Have a great experience with Maria 😊 Will definitely be back again.
Great service from Tommy, didn't bug us which was nice. Let us roam the store to find what we wanted. Can't rate the furniture cuz we haven't got it and won't for 3 months but that's okay willing to wait for it
Really good pricing. We went to exclusive furniture first and they had the same item but the lowest end version. Paid a bit more here for the upgraded model but got exactly what we wanted
Jeff was very helpful and knowledgeable. Also very friendly, and made my experience very easy and confident that I made the right decision
So much for a Merry Christmas. It’s more like the story of How Mr. Grinch Stole Christmas—with the lying, no integrity in their word—organization of Ashley Furniture playing the part of Mr. Grinch. Went shopping on NOVEMBER 15, 2020, with a promise made of delivery by November 27. After 7 calls, now being told that my furniture was “reassigned” to someone else. Now told it MIGHT be delivered in another month or so. That’s 2-3 months from the date of purchase.Just like that. Customer with no say-so in the matter. Don’t bother asking to speak with the manager. Wendy says it might be 24-48 hours.
I just had a great experience at Ashley Home! I've been experiencing back pain with my mattress for months and went to visit their sleep center to find a new mattress. They made the experience so easy and we're very thorough in their explanations of each mattress and benefits. I was worried about pricing but they broke it down for me and by the end I felt very confident in my purchase by the time I left. So excited to have my new mattress show up next week and to finally get a great nights sleep again!
I usually love buying from here. But delivery service this time around has been a clown show. We were scheduled to receive two night stands, dresser, and a recliner today. We only got the night stands. We called the delivery service the day before and confirmed the delivery of two night stands, a dresser and a recliner. Again only two night stands arrived. My first day of vacation I spend taking apart our bedroom all for nothing. Now I get to put everything back only to do it again possibly two more times. Please clear this up so I don't waste more time on your inability to schedule. 12/23/2020 Update. This is now a Mickey Mouse show. Everyday I have called this week our delivery schedule has now changed. Absolutely ridiculous. I'm going to call each day until this is all delivered. I'm glad you think our schedules are so flexible I can just drop what I'm doing to come wait for furniture. What a joke.
The sales lady was very helpful and knowledgeable. I love my bedroom set!!!
Read the reviews and do not believe the 5 star rating, unfortunately i had the same salesperson everyone is complaining about. I thought it could not happen to me. They will say anything to make a sale. I was told delivery of my order would be December 28th come to find out I was not scheduled for delivery at all plus the salesperson was not sure about my order🤦🏾♀️. Come to find out I will not get my order until February 2021 like really?. They even had the nerve to ask me if i was called for delivery knowing it was not going yo happen.Don't waste your time go across the street to Roomstogo outlet( i wish i had stuck to my gots and went with roomstogo) and get your order delivered the same week. NO MATTER HOW MUCH YOU THINK YOU LOVE THE SOFA, BED, ETC. DO NOT ORDER FROM HERE, DISAPPOINTMENT IS GUARANTEED. MY HOLIDAY IS RUINED. EVERYONE DESERVES THE TRUTH TO MAKE AN INFORMED DECISION NOT A RUN- AROUND BECAUSE YOU WANT TO MAKE A SALE. PERHAPS I WOULDS HAVE CONSIDERED STILL ORDERING BUT MADE PLANS ON WHERE MY FAMILY WOULD SIT. AHLEY'S ITS THE LITTLE THINGS LIKE RECEIVING YOUR ORDER THAT BRIGHTENS UP A PERSON'S DAY. COVID IS STRESSFUL ENOUGH DO NOT ADD TO IT BECAUSE OF THE CHOICE I MADE TO PATRONIZE YOUR BUSINESS.
Nice
September 2022 UPDATE: the disappointment didn’t stop with the delivery. Fast forward a year and the leather living room set we thought we purchased starts to peel and tear. No problem because we were smart & bought the warranty. WRONG! The “leather” is actually vinyl and vinyl isn’t covered under the plan. That’s funny because that’s not what Si told us. The BBB is full of complaints like this for Ashley. The warranty company refuses to do anything. The store refuses to do anything. I’m waiting for their corporate office to “make their decision” which I am told could take up to 90 days. Buyer beware of the salespeople, the quality of goods and the customer service. November 2020 - Salesman, Si, ordered the wrong color couch and loveseat. So hasn’t returned calls or texts & I can’t get through to the store. Our invoice only has SKU numbers, not a description so we didn’t know until it was delivered 6 weeks and 3 promised delivery dates later. Save your money, time and sanity. Shop elsewhere.
Terrible service. Ordered couch on Nov 11 for delivery on Dec 16. Dec 16 comes, no couch. Talked with customer service, apparently I was not even scheduled for Dec 16 and would take an additional few weeks for sofa to arrive. Customer service was rude and could not provide any information. Buy a couch at a different store; Ashley Furniture does not deserve anyone's money.
Good customer service! Everyone is wearing masks and still keeping their distance!
Not my cup of tea
Mr. Sadiel Gamez provided great customer service. He's very helpful and professional and my sister and I enjoyed shopping at Tomball Ashley Home store.
Exelent. Ashley home Store
The salesperson Regina was a pleasure to work with. She was patient and very knowledgeable about the products and programs available. Thanks! You made my move easy!!!
We have bought furniture from the man, the myth, the legend Daniel aka Grandpa. He was one of our favorites bu