Ashley Store | Houston, TX 77064

The staff was welcoming and very energetic. Leedell helped with my purchase and was superior the Acima financing agent was quick and responsive to any questions I had. Great experience that’s way I love shopping at Ashley.. thank you for all your help and support. Yvette Wilson

Great Service and Patience of DJ the service rep that took care of my purchase-a $800 recliner chair

My husband and I visited this location today and we were impressed! Ozzy and Tommy helped us. Tommy was helping Ozzy because he is new. They made a great team! They were informative, kind, and helped us have an overall great experience. We bought a bedroom set from them. They were not overly pushy like most places we went to. They gave my husband and I space to discuss things when needed. We had a great experience working with these gentleman!

Ozzy was a pleasure to work with.

Raquel was very helpful and knowledgeable, we had a great experience!

Salesperson was very helpful and knowledgeable! Went in looking for 2 chests for the bedrooms and left with 2 pieces that I really liked and both met our needs perfectly! Will be back when it's time to purchase new living room furniture.

Great attention to our needs. Very pleased with Ashley Furniture.

I was greeted and acknowledged the minute. I walked in the door, which is very much appreciated. Jacob was a fantastic sales representative and guy in the finance department was also amazing. I appreciate their kindness and patience. Very good energy. Would love to do business with them in the near future thanks 1 million for your outstanding customer service, it’s hard to find these days but you are appreciated

Thank you so much and Appreciate PABIO QUIROGA 🌺 He so Kind and Patient to help Us That the where we feel comfortable and happy to get something furniture for family GOOD PRICE - GOOD SERVICE

Chandra was amazing to work with! Very knowledgeable and friendly. Looking forward to our new furniture

It is a fantastic collection of furniture. I thank Mr Jacob, who helped me find the right product at the right price. Indeed, it is a place to look for furniture.

The sales representative, Subaas, was very helpful. I told her I was looking for a queen bed not wood. We walked around and saw all the upholstered beds. She was very patient because I was sending pictures of the bed to my son and sister to help me make my decision. She calculated the totals for me with delivery and taxes so I could make my ‘final decision’. Thanks Subaas for being so patient.

Fantastic customer service by a young man that just started very helpful.

The team was responsive. SPECIAL THANKS to Don on the forklift cruiser for helping us get coordinated.

Chandra was excellent helped us figure out what we wanted and was very patient with us and made sure we got what we wanted

The salesperson and sales manager were extremely courteous and more than accommodating. I would definitely recommend buying your furniture from this location.

We purchased 2 king sized beds from Willowbrook Ashley Furniture for our remodel project. Alyssa was wonderful to work with and there was a large and varied selection to choose from. Delivery and set up is still a few weeks away but I expect that will also go smoothly. I would recommend Alyssa and this location.

Raquel Leineweber helped me with my purchase, she was very kind,knowledgeable and friendly, she saved me a lot of money. This will be my home store for future purchases.

Go visit Tommy! An expert and experienced furniture specialist. He was helpful and was able to meet our needs. Can’t wait for my frame to come!

Process was smooth and simple and Tommy was great with his customer service and timing

I had an amazing experience at Ashley. I spoke with Jeff by phone, but when I arrived the next day he wasn't in. Sabaas helped me. She was calm, professional and helpful. She gave me a great deal on my couch, which gave me further confidence that I made the right decision coming to Ashley. I fully intend to revisit when I purchase my bed room furniture.

Easy to work with and no hassle. Very pleasant experience.

Had a great experience, very helpful and friendly

Great shopping experience. Bathroom needs a face lift Regardless, I got what I came for at a great price. My Sales person Zaid was fantastic.

DJ and Jacob was such a pleasant to work with. Customer Service was superb along with the relatable personality. It was a fun shopping experience with the two of them. Please visit this store for your furniture shopping. You will not regret it.

Came here after a horrible experience at another local furniture retailer. Sam was super friendly and helpful. I'm most impressed with their communication and delivery. I was given a 3 hour time window a week before delivery. The morning of, I was sent an ETA as well as a link where I could track the progress of the delivery (like Doordash). I was notified immediately when the ETA was updated, as well as when the truck pulled up. The 2 employees were quick and professional. Overall a great experience.

Recently, (my son, his wife and I) went in to Ashley Willowbrook and were pleasantly assisted by Chandra Dasgupta. They purchased a temperpedic mattress and adjustable bed frame. They absolutely love it and we thank Chandra for her expertise and knowledge in showing all the benefits in having a great night’s sleep! Thanks to her professionalism and attention to detail I know all the information provided will help my son and daughter in law have a better night’s sleep for years to come! I will highly recommend to go see Chandra for your mattress and furniture needs!

Lots of great information on sleep and mattress demo.

(Translated by Google) It is an excellent place, I was treated wonderfully and everything was very nice (Original) Es un Excelente lugar, fui atendido de maravilla y todo muy bonito

Everything was good

We had a great experience with the sales person that worked dutifully to accommodate our needs.

Called and spoke with a gentleman named Tommy. He had the chair we needed and was able to take it thay same day. Excellent customer service.

Friendly staff, great service and made our purchase a breeze.

Pablo was awesome.

(Translated by Google) Everyone was very friendly, I liked the attention and they helped me with everything I was looking for. (Original) Todos fueron muy amables, me gustó la atención y me ayudaron en todo lo que andaba buscando

Awesome place to shop

Raquel did a great job. I had instant rapport with her. She answered all my questions. The floor room was clean and organized. Will return for future business

Mr. Tommy is a wonderful salesman he worked with me and also got me what I wanted.

My salesperson was really sweet. Only thing that upset me was that, she messed up my order and I had to come back and sign new papers for a higher payment. No compensation was given for the inconvenience that occurred. I feel that she should not have been the only one to take blame. She was a new associate.

Beautiful establishment with quality furniture and my salesman Jeff was AWESOME!

Jeff was very polite and knowledgeable.

Jeff took care of at this willowbrook location and it was smooth as can be! Nice clean store and everyone very friendly here.

I typically don’t leave reviews at places, but I do want to shoutout the sales associate who was helping me because I had a great experience. Jacob C was extremely professional, not pushy, and helped me with a price match on a bedroom set I had seen online. The process was quick and easy and I was able to get what I wanted at a great price. Everything was thoroughly explained to me for financing and delivery. I appreciate him and the manager DJ for being great at what they do. I will definitely be back at this location!

Syed Zaidi was our salesman during our visit to the Ashley store at Willowbrook. Initially we were disappointed because we were hoping to see specific furniture on display which was unavailable at the Willowbrook store. Nevertheless, we needed other pieces but we had not gone with the intent of purchasing these at this time. We do not often make a large purchase without having first ample information and a decision closed to being made. Whenever that does happen it is because a salesperson intuits what information we need to make a decision and provides it to us. This is a rare experience. I give Syed Zaidi an outstanding rating of 5 stars.

No sales pressure. Nice product offerings. Good prices.

Great value and great service. Chandra was great!

Walked in with questions , my budget, and ready to buy. Ms Raquel Leineweber gave me outstanding customer service and helped me to stay in budget and also helped me find discounts . I will be returning back to purchase a new mattress. THANK YOU

Surprisingly, I throughly enjoyed the buying experience at Ashley Furniture! The staff were genuinely friendly and listened to my needs before offering suggestions and I was quickly directed to a selection suitable to my styling and price point. In particular, Alyssa was professional and quickly moved me through the checkout procedures. I will be sure to start with them next time I’m shopping because of their great service and quality furniture at an affordable price!

I had the most pleasant experience at this Ashley furniture location. Tommy and DJ were extremely helpful and I found the perfect sofa and dining room set for my family.

The salesman Ladelle was great , we appreciate him in helping us make our decision. Thanks

Well I have to say I was very disappointed with this place, we were ready to spend some serious money in here, but when the manager wasn't willing to help us out, that tells me, I don't want to buy anything from them.

I had an amazing experience at Ashleys! The customer service was amazing Alyssa helped out and also you will receive your purchase pretty fast🥰 10/10!!!

I had a great customer experience at Ashley Furniture. Tommy, our sales representative, did an incredible job showing us their selection of kitchen tables – we found exactly what we were looking for! Sam, the store manager, was also amazing and demonstrated that good leadership makes a huge difference. We're very happy with our purchase and the overall experience. I'll definitely recommend Ashley Furniture..

Everything was good

Syed was helpful without being pushy. E was knowledgeable about the brands and styles we wanted. He answered all of our questions and completed our transaction quickly and efficiently. Good man. Great price. 👍

We visited Ashley two days in a row and we met our salesman, Jeff, on day two and he was phenomenal! Super helpful, checked on us throughout the HOURS we spent browsing without being over bearing. So recommended Jeff if you are visiting the Willowbrook location! He helped us get our dream sectional, dining room set, our breakfast table set, and more.

Syed was nice, helpful, and efficient. I knew what I wanted and he helped me place an order and it ended up being a faster estimated time of arrival than just buying online. Thanks Syed!

Very helpful, understanding, knowledgeable and made sure we were satisfied with our purchase.

Wonderful Experience ! Usually I order everything online because I don’t like going in stores but I decided to take a chance and Syed honestly made me feel like it was the best day ever ! He made sure all of our needs and concerns were met and he was very patient with our indecisiveness . If I could vote to make him manager I would

Great service and same day delivery will be The only place I get furniture from from now on.

Star is the bestttt! We found our couch quick and she was so fun to talk to! Love them ❤️

Great customer service!! Pablo was very helpful

Salesman was very helpful. They showed me what I wanted. They had a good stock to choose from. We decided on a table and chairs.

Jeff and the entire staff are absolutely fantastic to work with. Very professional and truly understand the product they sell. I’m so grateful that they are willing to take the time out to help me with selections and prices. Love the quality of the furniture and the excellence of the staff!!!

Our sales representative was extremely helpful. We came in looking for a loveseat we'd seen online. He helped us with pricing and when we asked questions that he couldn't answer, he went looking for them. He got us the pricing from the Web site and recommended warranty and treatment for the loveseat. He was very professional and showed integrity in dealing with us.

My experience was very good, the sales associate was very helpful

Mr Tommy was so helpful and dedicated his time 100 % to our need.. He make us feel like home.

The delivery was great once we got the date confirmed. The communication after the delivery continues to help deal with any back orders.

I have been to Ashley's to purchase a bedroom set in the past and now a living room coffee table with side tables and the people who work here are always polite, helpful, and friendly. The furniture looks great and is sturdy (made with solid materials). The store is clean and easy to walk through. I will definitely be back to buy more furniture when I need it.

Raquel Leineweber was such a great help and made my shopping experience a breeze. Raquel went above and beyond with helping with all my choices.

DJ was excellent. Communicated well, told us the pros and cons, no pressure sales pitch. Delightful experience.

Purchased a beautiful couch at a very reasonable price and delivery was so quick! Couldn’t be happier!

It was a great experience and I am happy with my purchase. I look forward to future purchases at this location. Thanks again!

Excellent salesperson very attentative good personality

Great experience and I so excited to receive my new furniture pieces!

Very helpful but let me take my in choosing without any pressure

Store employees were great. Customer service for delivery needs help. Our delivery kept getting cancelled because they were calling the wrong number for confirmation. After figuring out the problem it still took days for them to correct the number. We had to say we were canceling the order for them to get it right.

**1-Star Review for Ashley Furniture** Despite the disappointing experience with the TV console and the lack of satisfactory assistance from the customer representative during, we must highlight that the sofa itself is in excellent condition, free of any issues, and the sales representative was exceptionally nice. Our recent purchase of a TV console table from Ashley Furniture left us deeply dissatisfied. The delivered item arrived marred with scratches, an uneven surface, and various other damages, immediately catching our attention. Despite promptly reporting these issues, we received no follow-up communication from Ashley Furniture, leaving us frustrated and disillusioned. This lack of response is particularly disheartening given our expectations from a reputed local vendor like Ashley Furniture. Furthermore, this isn't the first time we've faced problems with your products. A previous delivery also necessitated a return due to damages, compounding our disappointment. With guests scheduled to visit and the TV already in place, the need for a functional console table was urgent. Waiting for another delivery or repair was simply not feasible, despite our previous willingness to exchange the item. Therefore, we respectfully request either a refund or store credit for the defective TV console table. **Update: Multiple Calls, and the resolution is exchange**

Fast and swift delivery and set up! Nothing but great recommendations towards Ashley’s furniture.

From the minute I met Raquel my service was outstanding. I had some issues and she was on top of it and resolved everthing for me. Highly recommend you ask for her when shopping at this Ashley furniture!

Store Mgr and my sales person was very Professional, Kind and very knowledgeable about the items I selected. They were very patient with me as I did change my mind several times. Simply very Kind and made sure we had a Great Experience 🙏🏽

Worst!

I'm very satisfied with Ashley furniture services.

Great! Absolutely great service along with the trusted Ashley brand!

Pablo was great! I have no complaints!

Our salesman Pablo was very helpful and we got just what we needed in our price range.

Great customer service everyone greet me with a smile look like each customer was treated with respect. Mr LeDelle Evan was very patient with me and love the way he explained how we sleep and the right mattress to help us rest well🤗❤🙏

Michael B. is amazing he helped us find everything we needed and made the process so smooth. Thanks so much for the help young man. You rock!

Salesperson was excellent no problem made me feel comfortable. Definitely gonna ask for him when I come back.

Careful with this location bought a dining table for $1700 on credit but when Bill came it was for $2400 unless it was$700 in taxes which i don't think so. Will take off review when it's fixed.

Broad inventory at good prices with great customer service

Michael Brown was awesome. He really rallied for us as a customer to get the best deal possible

We were helped over the phone LaDelle prior to our visit, and by both he and Michael while in the store. The entire process was simple, pleasant, and efficient. Both salesmen were personable and friendly and were able to get our pick up order expedited as an added bonus!

Sales person Chandra was very pleasant and helpful. Sam the manager worked with us to get the price in our range.

Mr Michael Brown did awesome..he's the Best

My salesman was very helpful. Making right decision on my mattress.

Very nice staff, La Delle and manager were great! Excited for the new bedroom set !

Our sales rep gave us our space to look and also made sure we saw everything the store had - great shopping experience

(Translated by Google) I do not recommend buying at Ashley Story, it is a bad service when delivering the merchandise and all the products come out damaged and they do not give you all the pieces. It is very bad, I do not recommend it. (Original) No recomiendo comprar en Ashley Story es un mal servicio a la hora de entrega de la mercancia y sale todo el producti danado y no te dan todas las piezas es muy mala no la recomiendo

They will explain alot on how your bed affects sleep and health. Once you understand the benefits then you are willing to buy premium product to help you sleep much better.

Do not buy here. They don’t keep their promises on delivering. They tell you they are on their way and go to a wrong address. Say they are at your address. Then say “oops we missed you” lazy sorry for nothing Ashley employees. Buy somewhere else. It will be better and professional.

Sales service was excellent. Very satisfied with my purchase.

Tommy is awesome. We will always ask for him.

Great prices and quality furniture. And the staff are nice , and the sales women Subaas was very helpful

Long wait, unprofessional staff.

Michael Brown was a tremendous help to us in choosing the correct kitchen table.

Great salesman . Wasn’t pushy. Told us if features and benefits

Our salesman was DQ. He was amazing, friendly, knowledgeable about the products in its entirely. This was the best experience I've had in a furniture store in a long time. We can't wait to get our new furniture. Thank you DQ, you need a raise. From Willie and Bobbie

Chandra helped us from the start and she was so lovely and patient! I loved working with her - she got everything we wanted and worked with us on everything to ensure I was happy. She is AMAZING!!!

Great customer service

Good service from MR. Tommy

Michael listened to exactly what we were looking for and showed us several options and made our visit seamless….thank you Michael!

The saleswoman was patient, understanding of my needs and found solutions for me.

Couch was delayed , staff were not helpful. Delivery staff were not helpful either due to it being a doorstep delivery….we live on the 3rd floor. Our associate told us different and they refused to assist . Couch is beautiful but will not use this location again.

They had exactly what I wanted and can get it to me quickly.

Good quality furniture. On the pricey side but some items are worth it.

Great experience from the time we walked in to the time we walked out.

Micheal was our sales man he was no pressure and made our experience perfect we found exactly what we were looking for. I would like to thank him for his work and a great experience.

Sales men was awesome and helpful. Knowledgeable about their products and store items. Tommy Barkley did a fine job, I would refer him to my family members and friends.

Lots to choose from, great prices

LaDelle Evans was so polite and kind and made the furniture ordering process seemless. I have a cross-state move coming up and he made sure all of my questions were answered and he did an awesome job! Thank you!

Subaas was very help and patient, not pushy at all and was able to get us the best deal on a couch and coffee table for my MIL.

Sales man nice but wanted us to pay To charge 8o for cheaply made mattress protector even paying 40 was too much also my temp mattress hurt my back saved waiting for replacement

LaDale was extremely helpful and we were able to make a decision quickly with his knowledge.

This is my first time shopping at Ashley furniture. The furniture was delivered yesterday, and it looks amazing. Delivery was on time. The sales and delivery people are the best. A special thank you to Tommy who helped me every step of the way.

Sayed was a very nice salesman. Quick and professional.

Very poor delivery service we had to reschedule multiple times due to the fact they say they can not deliver after 5. What's the point of scheduling a delivery if the company can not meet the time frame you requested. The company makes you feel like they don't want or need your business so I recommend shopping somewhere else

Sales people were friendly and matched competitors price. Items were in stock also.

Lavel was very professional and help with all my concerns

Tommy Barkley is a pros pro. He made everything a great experience. Will definitely return the next time we have a home furnishing need.

Excellent customer service Micheal & Guy!

Tommy provided excellent service and the overall experience was effortless

Awesome service! Tommy gave a great deal 👍

. Everything was perfect. First class service. Raquel did a awesome job. Thank you so much.

Great prices and service

Excellent Jesus is the best fast kind good actitude great service

Ms. Raquel is nice. She did took care of our needs with her Manager also.

From buying to picking up, the process was excellent. I will say I would have liked better communication from the pick up facility. Looking on the Internet it says the facility closes at 8pm. So when I went at 6:30 to get my item, they told me the warehouse was closed. During communication with the warehouse, not once did they ever say what their store hours were. But definitely will buy again from Ashley’s!

DQ, our salesman was amazing. He went the extra mile to help us find the furniture that fitted our needs. We will definitely be back for a new mattress soon!!

The salesman was very friendly & professional. Never any pressure while I took my time selecting.

Great service. Delivery drivers were awesome

Tommy, sales person, was amazing. He worked with us for 2 hours selecting and buying sofa and love seat. Enjoyed our visit. He helped with decision and financing.

Very quick but did not check to make sure all pieces were ok. Love seat has a piece of fabric hanging. Should have been fixed before they left. However the guys we polite and fast.

I had a wonderful experience at this location with Mr. Tommy. He was not pushy and allowed us to view their beautiful furniture pieces privately, unlike other furniture places we had been to. He answered any questions we had, and even helped us select a sectional that we are absolutely in love with. We initially came in a few months back to prepare for an upcoming move but had to wait on our purchase due to the move being pushed back. Mr. Tommy was patient and even called to check in with us & was very friendly & professional during that wait time. When we returned and were ready to make our purchase, Mr. Tommy got us everything we wanted from the visit a few months prior and gave us an amazing deal. Overall, it was a wonderful experience & I’ll definitely be returning to Ashley to make more purchases.

The store experience was fine but the problem came in with delivery. We scheduled a delivery date when we purchased the item. Then close to date for delivery I get a text and automated message that we don’t have a delivery date scheduled. Tried to contact someone and received text what i needed. I responded and never received text back. I responded again and still no reply. I went ahead and rescheduled so now we wait another week for delivery. I am very disappointed on when calling phone number all you get is automated messages and not option to talk to someone. I will go back to look at furniture at store but then will buy elsewhere.

Everything was great!!

Prompt and professional delivery. This is our second purchase from Ashley at Willowbrook. No doubt we will be back again.

Sales rep was very friendly and knowledgeable

Nice furniture with expensive prices

Michael Brown was our seller, very nice gentleman and the delivery guys too.

Friendly and Knowledgeable, La Delle was a pleasure to work with

👍👍excellent service…🌟🌟🌟🌟🌟

Wonderful customer service. In and out with fast credit approval. Mr Syed helped me choose the most comfortable sectional in the store! Worked out a great deal during the Black Friday Event special. Thank you!

Sales person Tommy was very helpful and provided great discounts. Would recommend visiting Ashley for your furniture needs.

My sales person di an excellent job, and helped to get what I was looking for.

I am very satisfied with our purchase and with the delivery. Mike Brown, our sales associate was Awesome. I recommend you ask for him when you shop at Ashley Willowbrook. He is very knowledgeable and has a great attitude!

So I would personally recommend that you do not go to this. Ashley's furniture on Veterans Day as me being a veteran. I went to purchase furniture at this store. And when they made the delivery 2 weeks after I made the purchase. They did not inform me that a piece of my furniture was damaged. At the warehouse, so they got to my apartment and completely told me they did not have it i said that is not my problem nothing was communicated. They told me that they would get it to me at a later date. And of course I can't leave work too receive another shipment so I canceled the tv stand delivery and told them to take it off my account because communication is key and they do not have it.

Go see Kirt! He is fun and helpful! I purchased couch, chair and ottoman from him! When and if I need more furniture, mattress or whatever else that Ashley sales, I will go see Kirt!

Tommy Barkley was great! He took all morning to help me find the reclining loveseat that was perfect for me.

Great customer service

Jeff Harmon was excellent to work with. He did not pressure a sale, and answered all of my wife and I's questions. Will definitely recommend anyone go see him and his staff. We will come here again if we have any other furnishing needs.

Great dealing with DJ. My only mistake was forgetting my $25 off coupon!

Exceptional service. Sales agent Jeff was able to confirm inventory of a tv console accent cabinet and I was able to purchase it on the phone. And also arranged for delivery next week.

It was a great experience 10/10 would recommend. Ali helped us out so much I really appreciate him for that.

Awesome experience! Great service! Ms. Sharonda knew exactly what I wanted, her and the manager gave me the deal of the century and Ms. Lynette finished it off. Everyone I worked with was professional and gave me options. I didn’t expect to buy from the first place I looked, but the product, quality, price and service sold me.

We’ve been an Ashley’s customer for a while, but this was our first time visiting this location in Texas. We picked out the furniture we wanted and it was delivered, the only issue was the middle piece did not have brackets on it, so anytime you sit there it would bend and hit you in the head. We spoke to the proper department to get this serviced- sent photos as requested and It took two months to finally send someone out who said he couldn’t fix it so they wanted to send us a replacement. They came with the delivery of the placement however, it had the same issue so we refused it. We went to the store and spoke with the store manager as well as our sales rep that told us we can do an exchange(getting different furniture), which we did select and let them both know about. It has been 30 days and we have not heard from the store manager who was supposed to process the exchange, we’ve called and left voicemails for him to return and it never happened!! We have given up on Ashley’s. They have lost our business and will get no more of our hard earned money!

The store was great but the guys who bought my entertainment center was disappointing. They didn’t install my shelves correctly and they already fell down.

This is the 2nd time I bought a furniture from this store and unfortunately there is always an issue with my order. This time they changed the delivery date without a notice in advance. I recommend you triple check with sales-person before you leave the store. I was expecting at least a credit towards the delivery fee, but so far, I just got silence as response.

Very friendly and professional sales personnel.

Staff was very helpful and professional. Syed, in particular, answered all of my questions and took his time in showing me several pieces. With his help I purchased a living room and a kitchen set. He ensured I left with a great deal…go see him!

Good selection, quality was hit or miss, we didn't buy furniture.

Jeff is always pleasant and eager to help. I also like the fact he doesn't jump on you to make a sale or bombard you upon entering store.

Great service with friendly staff. Very nice choice of furniture on display.

LaWonda was amazing!! She was so helpful and had the biggest smile. Will definitely be returning for our mattress!

Jeff was amazing to work with. He was very personable and listen to everything I wanted and showed me exactly what I was looking for. It’s nice to see there’s still people out there that truly care about their customers needs and take their time with them. Thank you Jeff!

Found the item online I wanted, visited the store and it took no more than 30 minutes to complete my purchase. Syed was an awesome salesman! Thanks so much for your awesome service.

Salesperson seemed more interested in the upsale than what we were trying to say.

Appreciate Tommy very much

Excellent service and great price!!

My husband and I are very much impressed with the quality of service received while looking for living room furniture. We appreciate all the attention given to our need to have the appropriate furniture that will fit the living room. Great Job!

My experience was good. I went for an entertainment center, the selection was small but the sales person Chandra was knowledgeable, helpful, gave me a reasonable price, but what I liked most of all she asked me for the sale. She asked “what can I do to earn your business today?”. Most sales people let the customer walk right out the door. She gave me a respectable discount that I was comfortable with so I bought it. Sales people take note…. Ask for the sale !

I found the mattress I wanted at Ashley and then went to one other store to see if they could provide the same mattress. They made me a very good offer but it would take 3 weeks to deliver. I went back to Ashley to see if the would match the offer and they did! The big plus was a delivery in 3 days.

It was a good experience. Found the couch I wanted. Wasn't pressured into anything. Didn't try to upsell me on anything. Just listened to what I wanted and needed and found a great piece.

**SECOND UPDATE** Still have not received a word from Ashley furniture and it’s been weeks now. **UPDATE** Funny how my review hasn't been responded too quite yet. They called me on Thursday 09/21 asking for me to send images....AGAIN. Sent them & got a response a few hours later stating "We apologize for any confusion. Our team is currently reviewing your case and will provide a response within 24-48 hours. Thank you for your patience". Waited until today (09/25) 2pm to contact them. Gave them the ticket number and they said I NEVER SENT THE IMAGES....Gave them proof that I did indeed send the images & yet they couldn't do anything. Called them & then was told that because I didn't originally contact them 72 hours after receiving the item there's nothing they could do. LOL...I did though & I told the woman that. She then told me there's nothing they can do until I brought up the ticket number...AGAIN stating that I provided them with a hell lot of proof for them to, at this point, give me a refund. The lady then stated I needed to now wait 72 hours for someone to contact me. I WILL NEVER BE ORDERING FROM ASHLEY FURNITURE AGAIN. Will continue to update my review as well until this can get resolved. NIGHTMARE! ABSOLUTE NIGHTMARE! We placed an order on August 20th, received it on August 29th. The boxes on the outside were in perfect condition, however, when we got to a particular box of my sons bed almost EVERY piece of wood was chipped or had a piece of wood missing. I contacted them the very next day (unable to reach on the phone) so I chatted with them. They let me know that they were going to open a ticket. I gave it a few days before I called back & they let me know there was NO ticket that was ever opened. They then assisted me with opening a new ticket only for me to receive a text message on September 11th stating "we reviewed your service request and the issue reported is not covered under our manufacture warranty" clearly upset, I gave them a call only for them not to be able to find my order # or anything in regard to my account. After being passed to a couple of people they finally figured it out and said that it was rejected due to "scratches" not being covered. Livid I let the woman know (calmly as I know it wasn't her) that I provided images of the missing wood & chips missing. She then reopened the ticket & said I should hear something in 48 hrs. Once I heard nothing...AGAIN, I reached out again on September 15th letting them know I haven't heard anything. Went through the same song and dance where they couldn't find my account, had to pass me to someone else and they were finally able to find it. She then let me know the ticket is still open and pending, She said that someone should reach out by Monday. Here we are September 20th, AN ENTIRE MONTH SINCE I'VE PLACED MY ORDER. I called again, asking for an update only for them to not be able to pull my account up AGAIN! The rep then tried opening up another ticket, frustrated, I let him know that I didn't need another ticket open I needed the existing OPEN ticket resolved & just a replacement sent to my house. I don't understand how or why this has to be this difficult when I have provided said "evidence" of the damaged product and why I continuously am getting the runaround. Hopefully this review will grab the appropriate attention for someone to reach out to me and provide me with the replacement.

Very good customer service ! And very understanding of what I wanted .

The sales person was awesome. He made me feel as if I was getting the best deal in town

Brian made our visit very pleasant and we were very happy with our purchase.

Brian and LaDell are awesome! I got what I needed and the sleep education was really informative and I’ll have a beautiful comfortable bed. The store mgr Ed was very helpful explaining the financing. A wonderful experience. Thank you!

Syed and his colleague (sleep specialist) were beyond helpful it’s unbelievable. Can’t remember the sleep specialist name and that’s shameful for me, but I will forever remember his knowledge on sleeping. Syed went to bat for us on a 3 year expired store credit and got us damn near the whole amount back in one way or another. I can’t wait to watch football on my new couch set, and sleeping Sunday’s off on my temperpudic bed to rejuvenate for Monday’s.

9/14/23- Good Customer Service, delivery is a little slow its taking about a week and a half, but all in all Good Customer Service

DQ was awesome! Very knowledgeable and thorough. It was a great experience overall.

Great customer service! Beautiful furniture!

Syed was fantastic! He gave us time to browse and when we were ready, he helped us make an informed decision on a beautiful sofa and loveseat.

Great customer service and a great time! Samar really made the experience effortless! Gentleman beware! He will ensure your girls gets EXACTLY what she wants!!! But it’ll be in your budget. All around great guy!!!

Amir was excellent very kind and friendly took me right to what I ask for a recliner for my bedroom that would support my back and he made a excellent choice because I had only intended to spend no more than $700 and he was very convincing and I spent 3 times the amount but he such a cool guy I was okay with it.

Tommy who helped us was friendly and helpful. My wife and I went into the store to cross it off our list with no plans of buying a dining set today from Ashley, but Tommy was able to talk us through what we were looking for and show us a great piece at a good offer. We wanted to check out our other options at nearby stores and explained this to Tommy who was super understanding- giving us a clear quote on the item we were interested in before we left. He even price matched the Labor Day sale prices on the companies’ website for us. We were back within the hour to complete our purchase. Very positive buying experience.

My sales experience was quick and easy. Great customer service.

LaDelle had amazing costumer service, was very helpful to fill our heads with knowledge about our sleep when it came to our mattress options. He went ABOVE and beyond to help us get the best quality for the best price. He had patience with me and my wife and got it done fast, thank you LaDelle you’re the best!

They were very pleasant and professional. They took their time to make sure we were getting what we wanted and keeping it in our budget. Thank you we will return!

Terrible experience with Ashley! I will never buy from here again. Sales associate in the store was super nice and welcomed you to text/call him on her personal number if there was any issues, of course that wasn’t the case after he closed the deal. Upon delivery I got damaged items and had to reject them. I waited a whole month to finally get all my furniture in good condition, and even then the quality is terrible. I was also scheduled for a delivery at one point and they never even showed up, so I have to call customer service and complain. And good luck finding support from customer service, they’ll give you the run around!

Always friendly and helpful.

Syed was very informative and answered all of my questions. I will be back in the future and will request him again. A GREAT GUY!!!

I have purchased 2 different room set and each time I have had issues with extremely late delivery ( months and months) or when I finally get what I paid for, it comes to me damaged and there is No assistance on getting me what I paid for. I will No longer be doing business with Ashley Furniture. Very Very dissatisfied customer. After they get your money you No longer matter to them.

Jeff was extremely helpful & patient. I got exactly what I was looking for.

Sales staff was friendly, knowledgeable and very helpful

Worst experience ever … Find somewhere else .. I bought a bed room and dining room .. dining room arrived with wrong table and not stable chairs!! Bed room arrived with broken dresser!! Customer support team not picking the phone !! Will definitely not buying or recommending Ashly to any one !!

Michael is the best! Helped my boyfriend and i find the sectional we wanted and worked out an amazing deal!! Go see him!

Quick and courteous service. Listened and worked on meeting our needs.

Excellent customer service

Excellent customer service! I walked in just to browse and left with an amazing purchase. Thanks Michael Brown!

Easy, friendly service! Jeff our salesman, listened to our needs and showed us just what we wanted.

It’s been a few years since I’ve visited Ashley’s furniture I haven’t had a reason too , but I’ve had my furniture for a very long time and Ashley’s is where I bought it , so that should sum it up . The furniture has lasted for a very long time and sadly I hate to say it it’s time for the new and out with the old . But the old furniture will be new for someone else I’ve been asked to pass ot on to them so I’m happy to do that . Great service and personal goes way beyond to make sure that ur happy with ur purchase. I wouldn’t go anywhere else .

Where should I start, I bought a dinette table with chairs from this store Aug of 2022 my sales person was Michael Brown, at all cost stay away from him ,he is very unethical and always in a rush, he will say anything to you to get a sale. anyway they delivery me the table set it up and everything ,come to find out the legs on the table was broken. I called Ashley about the table being damaged as soon as I noticed it. Ashley furniture was giving me the run around about who is responsible for replacing the table after so many called and almost six months later I was giving a new table. now when I purchased the table Michael Brown convince me to add the protection for the chairs to cover any stains that may get on the chairs. okay then he tell me if I don't file any claims within a year the money I paid for the protection will be issued back to me as a store credit. move forward today I called Ashley today inquiring about the store credit for the protection the person on the phone tell' me no it after five years of purchase, but mind you now that wasn't what was told to me when I added the protection. I do not recommend them at all.

Tommy Barkley was very helpful patient because my husband .Had a stroke so he was very patient and kind to him. He didn't talk at us he talked to us with so much kindness and respect. Thank You Mr.Tommy Barkley

Ladelle is the man!

Friendly and helpful staff. I’ll definitely be shopping here again

Our sales agent DJ was very helpful, super friendly and very knowledgeable.

Michael Brown is excellent

Good stuff ladelle was awesome

Thank you Ladelle! We have come to Ashley Furniture in Willowbrook twice for sofas and Ladelle has been so personable and helpful both times. Our last sofa lasted us five years and is still in great condition after wear and tear from two dogs and a baby. We are excited to have something new from such a reliable furniture store!

(Translated by Google) Good prices and quality in furniture, Excellent Service.. (Original) Buenos precios y calidad en muebles,Excellent Servicio..

Michael was awesome. We had a great experience and bought a sectional couch and breakfast table. We will definitely be back for any of our furniture needs in the future.

Really nice, very helpful folks.

I have never written a review on any business, but Ashley sure does know how to make itself an exception. This is the THIRD time me and my partner had purchased items from Ashley. ALL of which had problems. And this is our final straw. BEWARE OF BUYING STUFF FROM ASHLEY AS THEY WILL DO EVERYTHING IN THEIR POWER NOT TO GIVE YOU A REFUND EVEN THOUGH IT IS THEIR FAULT. First, we purchased a mattress and a spring box (total of $4,000) back in August 2022, their delivery team damaged our staircase while transporting the goods up to our bedroom. Which we had to call Ashley to come over and fix it. We then purchased their recliner sofa (total of $2000), which we later learnt that it was recalled due to fire hazard incidents reported among those who used it. After spending thousands of money into this store and giving them so many chances, we thought we'd expect a better customer service from them but no. We purchased a swivel chair from them recently and their delivery team DAMAGED the chair AGAIN upon delivering. Called their corporate, and they made us talk to a chat box. Got bounced to different people handling the situation and every one of them absolutely refused to refund us. Talked to a supervisor after being placed on hold for an hour. Supervisor REFUSED to give us his full name. Instead they blatantly replied "we're doing an exchange for that ottoman, delivery scheduled for later date". First off, it's a chair, not an ottoman. And, no we don't want an exchange because we do not want to use your damaged stuff anymore, nor do we want bring our business here after you guys screw us over 3 times. It is YOUR fault for messing it up, why do we have to bear the consequences? **Buyers, if you're confident and have faith in Ashley and their delivery team in treating your stuff with respect, the stuff that you bought with your hard-earned money. And you're confident you can afford to bear their mistakes after reading my reviews. Then please go ahead.* Other than that, I must say our sale rep at this store is very friendly and made us feel welcomed. Which was why we kept coming back after the 2nd time Ashley screwed us up. But we won't bring our business to Ashley store ever again after this.

Was not pushy but helpful in answering questions I had. Came in several times to review the item purchased.

Excellent customer service

Great customer service!!!

Very good service

Ashley is my go to furniture store in Houston when shopping for beds, living room or bedroom furniture and accessories. It is the perfect mix of quality choices and appropriate pricing. It is rare that I can’t find what I’m looking for and the sales consultants don’t attack you at every turn.

Thank you so much to Mr . Ledell !!! My boyfriend and I experience was amazing from the first time we entered the building and left with a purchase !!! Thank you so much !!! May God bless you and the entire Ashley’s Crew !!!

Good selection and great service from Michael Brown.

Sales representatives Amir was outstanding

From the time we walked in we were greeted and acknowledged. Chandra helped us find exactly what we were looking for, plus at a great price! Can’t wait for our living room set to arrive!

Our sales guy Admir was very kind and attentive. Didn't feel pressured and that is a huge factor for me. I don't want to feel rushed nor pressured and he did neither of that. Great job!

My experience at your establishment was horrible. I would not recommend anyone to go there. As a matter of fact I would highly advise against it.

Tommy was amazing!!! We are so happy with our purchase.

My husband wasn't to happy about the deal with money back contract, but the store manager helped keep my husband happy.

The store on willbrook is a joke I ordered a queen size bed as well as a queen size mattress and I called to get it returned that first week no one answered my calls so i went up to the store and they told me i had to go though acema which is the financing company they go though well i had gotten several letters stating thay will not finance me so i tried calling them now they are saying i have to pay 300 dollars a month for me to return the bed and mattress if you dont want to be scammed dont buy from ashely home and furniture

Had a great experience with Michael, love this store my house is all Ashley furniture

Sam was very helpful finding just the right chair for our needs.

Great experience again! I recently moved into an apartment from a house and my previous furniture was too large. After donating to Goodwill, I started over and have purchased items for both living room and now bedroom. Michael Brown was very knowledgeable and courteous. In and out with no hassle. Great job!

they we're very helpful and friendly

This Ashley store is owned by a company called DSG. The store and people there may be good but if you have an issue or need to return something...it's a complete runaround. Calling customer service is an adventure that has gone on for 2 weeks on an exchange. No matter who you talk to you get a different answer. Ashley has a civil lawsuit pending for deceptive practices. Buyer beware, don't buy from them.

I came into Ashley furniture, as I have been a customer for a very long time. The gentleman that helped me was great, offered me discounts on all the furniture I was interested and was very patient with me as of course I kept changing my mind when I would see something different. I was having to buy furniture for a 2 bedroom cottage so I needed a lot of it and wasn’t sure what I wanted to get. We got to the end and this is why they are losing a star… I already have an account with Ashley Furniture and was prepared to pay cash for anything over my existing credit line. The salesman told me I would have to reapply from this barcode on his tablet since I was in a different state from the state it was opened. Now I have purchased from various Ashley stores throughout the United States and it is used just as any other department store credit card. So I did and of course since I have an existing account it was declined. Now I have an unnecessary hit against my credit and then offered credit from some other company I have never heard of. He then called the bank that issued my Ashley card and she of course explained it was declined as I had an existing account and she explained to him exactly what I was saying before he asked me to do this. At that point I lost trust in the salesman and decided not to move forward with the purchase. My feelings were if he wasn’t sure how their existing accounts with their company work then how many other things might he be misrepresenting? I was disappointed as I spent hours and was hopeful I was done with this aspect of my week so I can move onto something else. I like the quality and style of furniture you get from Ashley.

Large selection, quality mostly seems pretty good, the "buy it today" pressure was more than I prefer.

The sales associate Syed was very helpful and not to aggressive or pushy trying to make the sale. He left us alone to do our shopping.

Affordable furniture. Helpful and informative service from the time you step in the store until your furniture is delivered.

The staff is wonderful!! I’ve always been a fan of Ashley furniture because of the quality and it last for years. I just moved from California and had to sell all my furniture! Out with the old and in with the new .. This store has a beautiful selection of furniture.. You won’t be disappointed !!

The products that I researched online looked similar I'm person and were available for delivery in a timely manner. The sales team was friendly and knowledgeable which made my decision to purchase that much easier.

Vince was a huge help and very knowledgeable about everything we needed. Thanks!

I ordered furniture a week ago and was told I’d hear from someone in a few days regarding my order. I have yet to hear from anyone and when I call the store, no one answers. I’ve reached out to the sale person who assisted me but they’ve read my message but haven’t replied. It’s disappointing that they can be aggressive with a sale but unprofessional with their follow up.

very bad because they have not delivered it yet and it is almost 1 week of purchase I will have to make the cancellation

It was great customer service and they really listen to what the customer wants

I’ve had the worst experience with this company!! I was charged for to parts of a sofa I NEVER RECEIVED AND THIS WAS MORE THAN A YEAR AGO!! I have contacted them to dispute this more than a few times. I have been patient thinking it was a misunderstand that could be easily be fixed. I get bounced around when I call after emailing back and fourth for months and still getting no real help. PLEASE TAKE YOUR BUSINESS TO ROOMS TO GO OR GALLERY FURNITURE!! ASHLEY FURNITURE WILL ROB YOU AND THEN TELL YOU TO DISPUTE AND AND PROVE YOU DONT HAVE THE ITEMS. When clearly they see the delivery slip show what was delivered. I WILL CONTINUE TO LEAVE REVIEWS TO WARN PEOPLE UNTIL MY ISSUE IS RESOLVED!! But please don’t waste your time or money with this company!!!

Terrible service, Horrible return policy, awful delivery team that takes advantage of the situation and lies to customers. Corporate/customer service is rude, unhelpful and unprofessional. Save you some time and headaches and go to American Furniture Warehouse instead.

The service and hospitality was great.

Showroom was emaculate, Regina knows the merchandise and applied a professional experience for my purchase Store manager Eddie I will be back for future home furnishings

Syed was an absolutely fantastic help. He asked me all the correct questions, listened to me, and made professional recommendations. I will most definitely return to this store to buy more furniture from Syed. Thank you, Syed!!!

My guy and I recently purchased a sofa set, mattress, and bed from this location. I was met by Chandra at the door. She listened to what our needs were and immediately set out to help us. She was extremely knowledgeable about the mattresses and was patient as we tested out each mattress multiple times, eventually choosing the best fit. Next, it was on to sofas... Instead of being a pushy sales person, she picked up on the clues that we needed a bit of space and checked on us from time to time. She was VERY friendly and personable. I definitely recommend Ashley Funiture and this gem of an associate!

It was a nice experience talking to Sam at Ashley. Very knowledgeable of everything at the store and provided excellence advise. Thank you Sam for your service.

If i can put 0 stars i do

Very good attention

The store was well clean and maintained. Our salesperson, Syed, greeted us as soon as we walked through the door and helped us immediately. I was in search of a new mattress and Syed was very helpful, knowledgeable, and personal without any pressure to purchase. Overall, great experience and would definitely be shopping at this location

Great customer service, very patient selection is great 👍 I could say more but visit you will not be disappointed I am a customer and me and my wife bought Beautiful furniture thank you guys 💯

This is a best place to sell but not for customer service and satisfaction. I am highly disappointed with Ashley as there was no one to resolve my issue when I bought king and queen mattress. I called multiple times to the customer service and explained the issue about the defect item delivered to me but no one bothered to address my issue .

Our salesman Amir (??) was great, didn't try to pressure us into something we didn't want. We look at a few options and then purchased the one we liked. He got us in and quickly. Very personable, knowledgeable and friendly

(Translated by Google) excellent furniture (Original) Excelente mueblería

Great service

My sleep specialist, Regina was very nice, friendly and knowledgeable about the different types of bed

Michael Brown made me feel very welcomed & he went above and beyond to make sure I got what I wanted.

I got the couch I wanted ❤️❤️❤️❤️

Great customer service! The sales person was very courteous and helpful with our purchase.

Great service and attention. No high pressure tactics. Available when needed and left to browse as desired. Manager showed his appreciation and staff were highly professional. Great experience 5 stars

💯

Great service and friendly sales people

Great customer service and selection of items.

Syed was quick and knowledgeable, I’m looking forward to working with him soon and in the future!

This people here are amazing, excellent service and Josie is the sale representative to ask for it!! Thanks Josie.

Easy to shop around without the sales people being pushy. Fast and simply purchase process.

Excellent attention 👍

Excellent customer service above and beyond for Ledalle Evans and his manager went above and beyond they both were professional and welcoming !!

Great friendly service.

Purchased a couple of furnitures from Ashley's store a few weeks ago and the sales man Amir was super helpful and made the process easy! He was not pushy at all to make a quick sale and was very knowledgeable of his work!

I ordered some couches seen in the store and was told they were the color beige. When I received they were a steel color and I took a cushion to compare it to the one in the store. The salesmen agreed they were a different color but when I contacted customer service they were no help at all. Told me that they saw no mistake when even their employees agreed on the color change.

Sunday was very wonderful. Not pushy. Very polite. A pleasant experience

Bad customer service ask them repair 5 different servers

Eddie was very helpful, professional, and pleasant. I purchased a couch that was better than the one I initially thought I wanted! Thank you!

Ashley had a wonderful selection to choose from. Pierre was an absolute pleasure to work with. I have visited other Ashley home stores in the Houston area and this was by far the best experience.

Absolutely horrendous quality furniture for the cost. My husband bought two couches from them, and within a month the cheap particle board supporting the cushion cracked in half. On the other couch the arm rest started separating from the rest of the couch and is sagging. Not once was the furniture misused or roughly handled. It was used for its intended purpose. We called customer service and they refused to help and said we had to pay for the damages due to THEIR failure in quality management. Don’t shop at Ashley. Save your money it’s just not worth it. Absolutely atrocious furniture from a terrible company.

Provided great and friendly service with a very pleasant atmosphere.

I had a great experience at this location and the process was very fast and easy. I knew exactly what I wanted and needed and Mr. Sunday was very helpful.

I was first given to a Michael brown and then he gave me to Jeffrey Horman which turn out to be class act professional and he made me feel good about decision as soon as he open his mouth so I definitely will be referring this furniture store and Mr Horman

Store experience was good. Our mattress guy Vince was extremely knowledgeable. Definitely pricey compared to other stores. However when we left, the only put one box spring on our paperwork, so we had to go back to the store so they could correct and sign new papers. Delivery was fast- but we didn’t get our full order. Missing the mattress. Unfortunately we’ve already sold our other bedroom set so now we have nothing to sleep on until it arrives. Just talked to customer service and they said it could be 48 hours before they even contact to me to set up a delivery date. Not happy or satisfied at the moment.

I purchased a sofa and love seat SET from the Willowbrook store. The sofa was delivered. The love seat was on back order, according to the salesman, Amir. When I called to check the status of the love seat, I was told it was discontinued. I asked them to refund both the sofa and the love seat, since it was purchased as a set. I was told that someone would contact me to schedule pick up of the sofa in order to process the refund. No one is calling me back to process the return. This has been going on for almost two weeks now. The store refuses to provide contact information for anyone higher than Eddie, the store manager. They also refuse to provide a working number to the distribution center to schedule a pickup. The call center is located overseas and keeps telling me someone from the store will call me to schedule the pick up.

Sales Representative was Very Courteous and Professional...Excellent Customer Service!

Sad to say that our experience here was not the greatest. Mr Brown seemed very distracted and in a rush - the forms I filled out for the dining table we purchased were filled out correctly and after I received the printed forms of confirmation, my mothers name had been misspelled. I contacted him to let him know and to please fix it, he said he would and that it would not affect anything. We just received her credit card and now every other piece of information from our purchase, has her name misspelled on everything. Now we have to contact customer service to have it changed yet again. On a good note, we are happy with our dining table

She was friendly and helpful.

For a simple small dollar cash purchase they wanted DL number, sign 5 times, copies, more signing- they weren't going to complete the sale w/o my DL number. Idiotic

My SA was very helpful and I was happy to find a piece I love!

Amir was very professional, polite and knowledgeable of all his products and promotions. I will recommend him to my friends.

Jeff and Mike were amazing!!!! Jeff is so personable and they both took the time to explain everything to us! They seemed as excited about furnishing our new house and we were.

Had my delivery date set up for Saturday 4/8. Didn’t receive a time frame to pick up and now I’m canceling the delivery and going to pick up myself since they can’t do their job correctly.

Came in and knew exactly what I wanted and Regina was super helpful. I made my purchase and I was out of the store in less than 30 minutes!

Pierre is always so professional and helpful when I purchase any furniture from Ashley. I don’t go anywhere else because I trust and value his service, Ashley’s product, and the great deals.

I love this store. They are so helpful.

Syed I think was his name. Highly recommend, was very helpful.

The salesman Mr Donovan Barret was very nice and professional , I told him I would go and ask for him to show me living room furniture as soon as I am ready, however, I was disappointed that I picked out an accent chair that we saw online and was willing to wait for delivery however that accent chair had been discontinued and it was still on their website. So when you have your heart set on something you really like and it is not available anymore even though it’s still showing that it is , it’s a big let down.. so I ended up choosing something else . I recommend that the IT Dept keep their website updated on a daily basis to avoid these let downs.

Bought furniture at the end of January....furniture was delivered all damaged. Took multiple calls and visits for them to respond. Will they replace the furniture....nope, will they take the furniture back....nope but they will repair it. So basically you are buying repaired furniture when you shop there. I would strongly suggest not shopping there, unless you like getting repaired furniture and lousy customer service.

Excellent service. Patient with our needs, explained everything thoroughly. Thank you

Great service from our salesperson Mike. Always great quality. Really nice experience.

I lovedddd it , for my first time Jeff made sure I was in good hands ! Great time , wasn’t a dull moment making a huge financial decision .

High pressure salesman, very uncomfortable, needed to leave

Syed Sold me an Hybrid Adaptive Queen and adjustable base, which I had to finance. I also purchased a recliner for $575 in Cash. The recliner in the store was very comfortable and soft and easy to get out of. The one that was delivered in the one that I sit in, is very hard very uncomfortable and I can maneuver. When I called the store they said sorry. Too bad you signed for it. It's yours now. On top of that I did not get the adjustable base come to find out they were out of the adjustable base that they sold me. So basically they sold me something that they did not have which the adjustable base itself is 575 and I'm paying for it monthly with the bed and I still don't have it and I purchased this stuff February 7th. The multiple excuses that they've been given me have been just lies upon lies upon lies but what I've basically come to find out is they can't get the SKU number out of my contract so that they can get me a new base delivered to my address. Or take it off of my contract. But of course they don't want to take it off my contract because they just want the money. I've been reading all these bad reviews and I think a class action lawsuit is in order. Ashley at the corporate to the regional to the area stores have no integrity. It's terrible

Regina in Ashley store willow brook is really good, very patient and understanding .

Went in to purchase full size bed for guest room and was assisted by a very knowledgeable young man. I was able to purchase the bed and mattress. Great sale. Thanks for a pleasant experience.

I came in looking for a Bedroom suit and found exactly what I was looking for with the help of Amir Shekarisaz . He did a great Job ( Presentation) on all I wanted and Wes looking for .

We’re so glade to choose Ashley for our bedroom set. Great customer service, and my salesman Mr Sunday was awesome. He help us through the whole process. I mean from the time we walked in the building. He was very patience with us and made sure that we were satisfied when we left. If you in the market of buying furniture I highly recommend to shop at Ashley

(Translated by Google) They have nice furniture, but in certain items they exaggerate their prices and some products are chipboard (Original) Tienen bonitos muebles,pero en ciertos artículos exageran sus precios y algunos productos son aglomerado

Loved that they took they’re time with us and did all that they can for us .

Pierre was amazing and helped us through the process of picking out a lot of furniture for our new home. Great representative for your company

What a pleasure to do business at Ashley. Ladelle was very knowledgeable and patient. We never felt pressured to purchased anything. Thank thank Ladelle for your help and your honesty.

Felicia is awesome and so patient!

Great experience!

Pierre was very helpful. He gave us space to shop and look around and answered all our questions. He gave us a great deal and helped us find exactly what we were looking for.

Good clean store , great selection, and pricing. The people working were very helpful as well. Definitely check them out for furniture needs.

Go see Ms. Regina ! Thanks again for your amazing customer service.

Rocco rocks for allowing my family to be in the presence of professionalism and ensuring with got the best deal!

Had a great experience. Could look around with no pressure. If I had questions Sunday was right their for me. Great salesman. Made me feel very comfortable. He was awesome. Great furniture to choose from.

Quick and easy!

The worst people to deal with . Been waiting on my furniture since December, here we’re are almost 3 months and still my living room set is incomplete. The worst sales people . I will never ever give them my business again . I’m taking this to the news . Do not buy from Ashley

First time at Ashley Furniture and do not regret the it! Great Customer Service!

Great customer service! We arrived around 8:10pm and they close at 9pm. They were very helpful/energetic/ and with an upbeat mood. After a long day you wouldn’t expect to get that type of customer service. Syed was the sales man to help us and he was very great. He wasn’t pushy from the get go he said feel free to look around and any help let me know. Most of the time salesmen are over your shoulder and you feel like you can’t even speak in private with your partner of what’s better. He knew when to come and help us out. I really appreciate that and he stayed late with us to help. Again thank you Syed!

Excellent customer service I was just looking at furniture and the salesman made my dreams come true 👍

Awesome Experience. Pierre and Chris was Amazing very helpful great customer service 😍Thank you so much I will share my experience with family and friends ❤

Very friendly and helpful staff. Will definitely come back to purchase more furniture.

Love this place and the variety! The sales person there Sam is awesome! We’ve been shopping there for years and always ask for Sam. Great attention and is always helpful!

I want to file a complaint and I will be reporting you all to the bbb. I placed an order on 2/6/23 with your sales rep Michael brown who told me I would have the sectional by 2/11 he stated you all had it and I would just have to wait two weeks for the additional chair I purchased. I didn't hear back from anyone about delivery so I called on 2/10 and was told that he did not schedule delivery. So then they proceeded to schedule delivery for the 2/15 then when 2/15 come i am told my item is back ordered. Every time i called they kept switching which product is here and which is back ordered. So basically everyone is lying. Then i was told it would be here on 2/18. Now i am being told April. I believe you guys are lacking integrity and are committing fraud to bring in business. You took my money and i have no product. And when i ask for corporates number no one wants to give me the information. This is a large business in many states I know you have a corporate or complaint department. I will be reporting you. This is the worst service I've ever encountered .

We had a great experience and a wonderful salesman Mr. Nabulsi

Everything delivered was damaged, noticed it as they were driving away. Went to the store the same day and also immediately responded to their number that asked if everything was okay. We are over a month and two store visits and still have the broken furniture. Very disappointing - Shame when you like the salesman and one of the managers that it gets screwed up by the delivery guys and customer care team.

Quick and friendly service

Friendly, personal employees.

We found what we need there.

Wonderful experience

Had an amazing experience great costumers service I definitely recommend Syed Zaidi ..

Great sales men Ladelle Evens treated us like a friend and taught us the importance of a great bed.

Great customer service. Pierre was excellent very patient with us. Extremely patient with my wife in making her choices

The sales guy as well as the Store manager were so friendly and helpful.

Service was great not rushed and was very through. Ladell was Awesome!

Syed B at the Willowbrook location was amazing! He helped us on the phone the day before and made sure our in store experience was smooth and quick. He was very knowledgeable about the different lines and was able to answer all our questions. Thanks Ashley!

Bad service l when to get some chair on December 23 and l still not get anything they take so long one of the guys Jeffrey Harmon never respond 😡😡😡

Everyone was very knowledgeable about the merchandise I was interested in

Very good experience

Excellent service!!! Thank you so much Syed & Regina!!!!!

Great customer service!!

Met Syed Z today at the Willowbrook store. He was very pleasant, friendly and helpful. I really enjoyed interacting with him. He made sure I understood the financing and the procedure for picking up the merchandise at the warehouse (which was my choosing).

(Translated by Google) The customer service in answering all my concerns was excellent. (Original) El servicio al cliente al contestar todas mis inquietudes fue excelente.

It was very professional, courteous and considerate. Sunday explained and answered all our questions. It was our pleasure in meeting a person that takes time with the customer.

I ordered a Temperpedic mattress at this location from whom I thought was a seasoned Salesman, Mr Pierre Green. Come to find out he placed the wrong order. I ordered a Medium temperpedic mattress, I was delivered a Firm temperpedic mattress. I call customer service and even spoke with Mr. Green directly over the phone who advised the mistake was taken care of and on the 30th day of the trial period the bed would be exchanged…per the company’s guarantee policy. I accepted it because, okay per policy. Just wait for the trial period. Its a mistake, it will get fixed, so I thought. Come to find out on the 30th day there was no record of the request or complaint. I called the customer service line, spoke to a representative for about 45 min and again thought a request or whatever paperwork was needed to be completed was done in order to exchange the mattress. She advised she would call back with an update. Negative!! Two days go by and I called back again and spoke with Mrs Porsha in Sales, who states there is no record of my complaint or exchange request. Mr. Green calls me back and advises the request will be submitted. Of course with plenty of attitude and is very offended I am even having this issue with my order. No apologies. He continues to state he has been doing this for years and there was no way he made the mistake. He was unable to provide me with any documentation or proof of my request and I am just suppose to continue to get the run around on a huge purchase. Customer service personal were no help on this matter. I understand mistakes happen, I have been more then patient with dealing with this order. Refrain from coming to this location. My second time at the location and thought I was going to have a decent experience but it has been an absolute headache. Go to Gallery Furniture or directly to the companies store. So disappointing.

Pierre green is the guy to go to.. Dude is top shelf when it comes to finding what you truly want in furniture and when it comes to three mattresses the got really knows it all. Thanks Pierre I will be coming back

Excellente... Friendly !!!

I felt very comfortable talking with my sales representative. And everyone else was also very pleasant. I had great experience!

Low pressure easy buying experience. Salesman was informative but did not act like my shadow. The furniture I bought was very good quality and they also gave me a discount along with deferred interest financing

Lies, empty promises and do not schedule delivery of in stock items as promised only to have it sold to someone else and place our delivery on back order. Bad business. Follow up: Their multiple responses to "make right" gets nothing done. More lies and empty promises. Waste of time. I will not use Ashley again and recommend you all to go to the many better competitors out there. You will thank me later.

store give me the worst experience of my life .that furniture I got from Ashley was broken , and really late on the delivery day also I cancel the order and it take for ever for they to fix a issue these is the worst future store

Quick and did a great job putting together and cleaning up.

It was so wonderful to walk in and be greeted by one of the most genuine people I’ve ever met. Mr. Pierre Green was knowledgeable about all the products and he did not try to update me, he really wanted to give me and my wife what we needed. He did an amazing job and we are so excited about our purchase.

It was a pleasant professional experience. Now I just have to wait for the piece to come in v

Awesome

Ashley Homestore is a big disappointment. They put high dollar price tags on furniture (sofas, sleepers, and chairs) that's not made of solid wood. Their sales staff convince you to purchase their protection plans, but when you call because the furniture is falling apart they won't honor it. The plans my 83 year old mother paid for were $299 and $399. Nevertheless less, the furniture is not made of solid wood. The furniture is made of wood chips or shavings that have been compressed together. If you don't believe me, take a look under the back fabric of your recliners, or the sides under the pillows of the sleeper sofa. It's horrible. The furniture from Big Lots is a better quality. I just wish I could get my 83 year old mother's money back. It's terrible the management know it's not right but won't stand up for the customers. This is a place I never want to work for, and will never buy anything from them again. We've told all our family and friends about our experience, and ask that they not shop there and spread the word. It's ridiculous, all the money that was wasted on cheap furniture being passed off as furniture that was of good quality. Ashley has a number of class action lawsuits against them for this very thing. Just awful. DON'T SHOP AT ASHLEY HOMESTORE EVER!!!!!

I needed an item for Christmas and they made it happen. I got to pick up quickly and Vince Rocco was a great salesperson to work with

Pleased

Store operate and manage by Sicilian mafia! you will regret after closing deal with this store! Its better to shop from any other furniture store! If you support shady business practices and scammers sales associates like Micheal Brown then you can shop form this store! You will regret! They don’t even deserve 0 star

Loved merchandise and made arrangements for bedding to be PICKED UP. When my son arrived for pick up he was told HE couldn’t pick up. After phone calls he was told he could but merchandise was not available. First personI spoke to was not very helpful. Decided not to do business with store and cancelled. This was all within ONE day for merchandise paid on ful.

Obviously did a great job as we bought today when we were only planning on looking today!

Chandra was so helpful and easy to work with. She greeted us when we walked through the door and was so sweet throughout the whole process! I recommend coming and seeing her.

LeDale helped us today with some patio furniture & he was awesome!! Go see him!!

Ladell was excellent

If I could give this place 0 stars, I would. I purchased furniture in October and they told me I would receive it in 2 weeks after purchase. It is now December 6th and I have still not received my table or the couch. They have lied many times about when it’s suppose to arrive, yet it never does. I have gone to the store to bring this to their attention and they never help me out. They also denied my refund when I asked for one. They are there to help you when purchasing their items but after that, they do not care anymore. They only care about selling it to you and taking your money.

Good selection and great service

Great customer service

Many salespersons where there ready to greet you at the entrance, but without the rush to haggle with you. As my wife and I proceeded further into the store, we were met by one of the individuals standing to greet customers, and I had a great experience with working out a affordable deal for quality furniture and quantity to fill two rooms in our new home.

LaDelle E. was our salesperson and extremely helpful, professional, courteous and efficient. I came in for one thing and he focused like a laser to help me find it. I gave him a tight timeline for delivery and he met it. I could not have been more pleased. We need more people like LaDelle in this world!!

We had a good customer service, but I don’t think he was honest when he said the product would be here to revive in 2 to 3 weeks. We bought the sofa believing we could have in a few weeks. Next day we called them to make sure and another person said the sofa would be available just 8 to 13 weeks after we bought. I don’t think was a honest conversation with the guy in the store, he just wanted sell the product and didn’t think about us. Other than that was everting fine.

Nice, supportive and respectful staff

Michael was very patient with us. We were a bit undecided about what wanted but he handled us perfectly.

Great quality furniture and great service.

Everyone Was great and had me laughing the entire visit Thank you and I will definitely return with My sales Lady…

Good experience. Our sales representative was easy to work with in making our selections.

Sales rep was very helpful. He knew his products and was very efficient in the sale.

The staff was very friendly and helpful with the whole purchasing process! They didn't follow you around the store continuously, and let you explore on your own, checking up on you every now and then. Once they learn the style you are going for they give you good suggestions! If the sales associate Jeff is there, he was a huge help!

Sunday was excellent.. we actually ended up buying more furniture than we thought from your store because of his welcoming and polite nature.Great stuff and excellent customer service..

Very quick and easy! We weren’t followed around and we got to take our time and I found a great couch!!

Purchased a sofa set. When it was delivered by their horribly staffed 3rd party team, one of the power cords didn’t work. Neither the deliverer nor Ashley followed through on commitments to replace so I ended up buying another cord which has a 2 month lead time. Will not spend another dollar at Ashley..and I have lots more furniture to buy.

Great service. Pierre was a pleasure to work with!

Ordered a cabinet . Came to the their outlet 2 1/2 months later. In a Box. Took a couple of pieces out , the front with the front doors attached. Could see a gap between the doors but thought we could adjust them. The area did not have good lighting. Got it home and there was significant gaps at the top and on the sides of the doors. The inside shelf has a finish but not the cabinet itself. The shelf is a different color than the cabinet. The image on line shows smoked glass .Mine are clear . Went to the store, talked to the manager. Rude is putting it mildly. Very, very rude. This is the store in the Willowbrook. Sales person is now gone. He stated to me if the piece was not what it looked like online I could exchange it. BEWARE be very careful with this store. Technician they sent said it can’t be fixed. Have to order new doors. So I paid, waited 2 and half months and now wait another two months!!!!!! I should be enjoying what I paid for NOW. DON’T trust these people.

Awesome people they made it fun to look for furniture Peter and Regina are the best thank you for everything

Helpful and friendly sales personnel. No high pressure.

Pleasant experience. Knowledgeable salesman and he did not pressure me.

I'm not sure where to begin here. I have purchased from this location before. The store is clean, the salesmen are attentive, and I normally have an easy time finding what I want. The wife and I purchased a living room coffee table and side table, it arrived today. I began to put everything together just fine (side table). When I inbox the coffee table I notice damage on the inside, ok I guess. I don't complain much and it's on the inside so it's ok. I began to put on the legs and that's when I spotted the problem. Why in the hell is there a hole missing for me to put the legs on the table together. At this point it's almost comical as everything was going too smoothly. Recommendations: Always always always CHECK your items when buying from Ashley. I did but this deficiency was on the bottom and I missed it. This mixup aside I am pleased with my items but I expect better from Ashley furniture. If I knew this was something to worry about I would have just gone to IKEA.

Micheal B. was a great help and i will be referring people to him

The salesman, Jeff was super nice, the delivery team came when they were supposed to, delivered and set up quickly, and left 0 mess behind. We love the sectional and overall it was a good experience.

Terrible shady buisness. We ordered a table set and only a few chairs came and the table, and it was messy, and we waited half a year for the first table and chairs. Later the other chairs came by. Soon after that. And all they said was They opened 3 credit cards on our name without our permission and dropped our credit score. This is a scam.

Our experience at Ashley’s furniture was fantastic thanks to our sales rep, Sunday. He was friendly, professional, and knowledgable. Will definitely keep shopping here and adopting Sunday as our new rep!

I ordered a credenza in June, received it in October only for the legs to be warbling and the legs did not touch the ground. When I mentioned this to the guys who delivered this he stated he would contact customer service.

Very good people. Great prices.

False delivery date they promised delivery on the date i chose and turned out it will be about a month later i specifically told him if there is any risks i won’t buy gotta get refund and find bed for my daughters soon. They got nice stuff tho wish they would trick me tho

Today my husband and I went by to look at couches for our new home. We worked with Jeff. He was very helpful, informative, and most importantly, he gave us our space to shop around and answered questions when we had them! We are so grateful to Ashley Furniture and Jeff for a great shopping experience today and our beautiful couch we purchased! Thank you!

We loved the service and good deal

Salesperson was great. Quick and easy purchase

my sales person was Tommy and he was great very helpful I was very satisfied will shop here again and would recommen the store to others

Both Christopher’s were great ! And very helpful! Thank you!!

Tommy provided me excellent service as aslways. He was very friendly, curteous and funny.

Syed B was amazing with helping me and my girlfriend get a bedroom set, made the process smooth as possible and offered the best pricing aswell. Much appreciated, and I recommend him to anyone shopping here!

Two out of three pieces of furniture were damaged. I don’t like the poor quality, which was beyond obvious when they loaded up boxes of pieces of furniture I had to assemble. It was supposed to be already assembled for me. They don’t want to give me a refund. If their furniture was of decent quality and they had good service, they wouldn’t try to force you into keeping it. I’m honestly embarrassed that I did business with this pathetic company. Wish I could give ZERO STARS.

Don’t shop there . All staffs are rude and unprofessional.

I actually love their choice of furniture and feel most of it is made with good quality. We have purchased many items from Ashley. I feel their communication is very poor. I would think that if there are significant delays in delivery dates of furniture that the sales person should take the time to communicate with the customers, especially at the amount of money spent. Also, we took ALL precautions they suggested when delivery date and time is expected and this last delivery the men were very abrupt with us and managed to scratch and put a very large gouge our brand new floors and then covered it up. Again, mistakes happen but taken ownership of said mistakes is huge in integrity. Unfortunately we will no longer be purchasing from them.

I can’t comment on the actual chairs yet, as they won’t be delivered for a few weeks, but Syad was an awesome sales guy! He didn’t hound me or make me feel stressed, and he was also very professional and nice! You should ask for him when you go to the Willowbrook store◡̈ 5 stars for service!! Yay Syad!!

The sales team did a great job working together to get all my bedroom needs. No sales tactics just great customer service from everyone at the store.

The salesman was very knowledgeable and courteous to us We had a pleasant experience with him I'll definitely recommend him to other people

I purchased 2 Temper Pedic Mattress on August 21 and picked delivery day was Sep,3 . On that day, they delivered only the Queen one with no note, no call, no text. I called CS and they said the King one was on back order and would be delivered earliest on Sep, 13. By Sep, 7 they asked me to choose delivery date between Sep 14-17. I chose Sep , 14 . And now they call me back and said it will be delivered only on Sep,15. I asked to talk with manager but they denied me. Never do any business with Ashley again.

Great job

I'm very glad I went to Ashley Furniture, located at 17727 Tomball Pkwy. I was looking for a black bed in a certain style and my sales specialist,Tommy Barkley, went the extra mile to find the perfect bed for me. He knew there was a bed on line that was not in the store. He showed it to me and it was exactly what I wanted. He placed an order and it will be delivered to my home in a few weeks. Tommy is very knowledgable, professional and friendly. Thanks Tommy for finding my bed for me!

Great help and good product.

Very customer friendly and showed patience

Excellent Sales Associates with gorgeous furniture. I ordered a beautiful Coffee Table. I just wish it was readily available sooner than the six weeks.

Very unprofessional salesman at the sleep center instead of asking me what kind of mattress he asked my for “how much you want to spend $5000 , 4000 3000

I ordered a dinning room table with six chairs and a dining server. Took excellent time to arrive,less than a week I believe. But… the table didn’t come with any hardware,one of the six chairs was wrapped in plastic and when I took it off there were already scratches on it. The servers bottom drawer was not installed correctly. It took me four time to get in touch with someone from Ashley’s. Then I get told it will take 7-10 business days for my hardware to come in. We will be eating dinner on the floor I guess. The delivery guys were in a hurry so we couldn’t even check if everything is there. It was our second time ordering from Ashley’s and didn’t have any issues with our first order.

My salesman, Mr. Sunday Eshiet was absolutely the best. We clicked from the moment I walked into the Ashley store. He didn’t apply the usual high pressure sales tactic. Plus I knew what I was looking for, and Sunday took me straight to the collection. The best part is that Sunday overdelivered with an exceptional price and made me laugh while I spent money. Sunday should be the company lead trainer on delivering exceptional customer service and a memorable Ashley customer experience. Thanks Mr. Eshiet!

Everything was great. From the time I went to the store to the time I left. They assisted me with purchasing furniture. It was good….

Chris was a great help. He knew how to give us space to look yet stay close enough to assist when we had questions. We will return to this store for future furniture needs.

HORRIBLE HORRIBLE place. They lie to you about your delivery day to get your money. They told me 2 weeks and it’s now 2 months and every time I call the store they give me a new date which is 20 days out again another month wait. Save yourself a headache Don’t trust them don’t shop from them!

Good

Sales person Michael Brown was so patient, has excellent customer service skills and was able to work with us to obtain excellent financing !

When you go in knowing what you want or need and they listen and deliver. Nothing more nothing less.

Friendly and Helpful staff.

Mr Tommy is an amazing example of great customer service! From the moment my family and I walked in, he greeted us and helped us with everything we needed. He explained everything in detail and had so much patience and kindness. I will definitely be back to shop for more in the future, thank you for a great experience! I can’t wait to get my furniture.

They were on time. Polite. Courteous. However there was a language barrier and no one could tell me why my order was incomplete. No coffee table or end table. Just the sofa, live seat and wedge..

I knew what I wanted. The salesperson was proactive in answering my questions with sincere courtesy and concern.

Michael greeted us as we had couple calls to arrange our visit to see a dining set prior to purchase. Lots of wonderful pieces of furniture and greatly appreciate the time Michael spent with us completing our purchase.

Went on a whim expecting to be in there 15 minutes or so, in and out. Got caught by salespeople! Stuck there almost two hours :( listening to speeches, and left upset. I'd never recommend them. Although the staff was kind, they shouldn't hold you 2 hours. Unacceptable! AND America's Furniture Warehouse has 2 EXACT SAME sofas for $1,000 less!! And NO salespeople to track you down. Go there instead. And this high priced store doesn't even offer military discount or any discount.

I worked with Michael Brown and he is great to work with! However can only give great reviews for the furniture when it is received! So far this review is for my salesperson only! There was torrential rain Michael made sure I got into my car safely and then texted me to verify if I had reached home safe! Very caring fella! Thank you Michael

Una verdadera pérdida de tiempo 😕 mal servicio, pedí un mueble paso un mes y nunca me lo entregaron cuándo lo compré me dijeron que tardaba de 5 a 7 días la entrega tanto paso el mes y mejor pase por mi reembolso nunca mas volveré

Now the delivery guys were great but the time it took to get our dining table was horrible. It took almost 4 months to get it. So please make sure your item is in stock before you purchase. Our salesman failed majorly to tell us that and was no help when we went back to see what was going on. He really needs to work on his customer service skills.

This place is absolutely horrendous. From the MOMENT my grandmother stated we were there to look at sales, Micheal Brown pitched an absolute man-tantrum, over what i can only assume is him previously thinking he was going to get some kind of commission from a full sale. I mean this man so just so condescending. Completely turned off our sale all together. Things like "we are looking for ____" was met with a sarcastic "wellp we dont have that here" and a dramaticz unprofessional thud.

Always great helpful staff, and they don't hover which is nice. Ask for Syed!

I was very pleased with my experience. Pierre was very pleasant, professional and helpful. He made the experience fun.

Sunday was really friendly and enthusiastic. He knew about the product and was prompt to help. Excellent customer service.

Great job delivery. Set up was quick and professional.

Booked a Dining Table and Chairs back in Feb with a promised delivery in 6 weeks! Multiple follow ups and nobody could give an exact delivery date. Finally was delivered today, 13 July! The one star I have given is for the courteous delivery personnel ! .. otherwise the whole experience was a negative star!

Ashley Furniture claims to be the # 1 in the world with 500 stores in over 123 countries,,,, awesome right????? But I can get a simple couch that I bought and was promised delivered in on 6/7/22 and other delivery cancellations because of back order and as of today 7/13/22 another promise on the 24th of this month… never again!!!!!!

The saleslady, Josie, was very professional and friendly and helped me find what I was looking for. The whole process was easy and I was very pleased to get the current discount price.

Sales person Mr. Jeff made this a very confortable and surprisingly, pleasurable shopping experience. To be honest his customer service and help is the main reaso. We decided to buy then and there. The store itself is a very clean and nice store. But the salespeople are the reason I became a customer. Having things in stock was also a plus.

Sunday was very helpful on my visit and continues to help me with my issues...

Very polit, professional and simple no hassle no trouble and good savings for good quality furniture I 100% garentee it.

From purchase to delivery and setup, everyone was professional, and everything was smooth and easy. Thank You!

I have never had such a horrible experience buying furniture.

(Translated by Google) first of all I love the quality of the furniture and the excellent service 🙏🙌 it is my favorite furniture store 🙌 (Original) en primer lugar amo la calidad de los muebles y la atención excelente 🙏🙌 es mi mueblería preferida 🙌

This is our second big purchase from Ashley Furniture, and very satisfied with the service, quality and price.

Syed was amazing! He was very patient and gave us info upfront , very transparent and honest. Let us know each items availability that we were interested in. We are very pleased with our experience with syed and the sleep specialist at Ashley’s.

Just fantastic

Customer service was amazing, the manager nick was very polite and informed me everything I needed to know.

Great customer service from the time I entered the door till my purchase was made. Syed was an awesome sales rep and made suggestions to help me make my decision immediately. I’m truly happy with my decision.

I am so disappointed and frustrated with Ashley Home Store, I decided to take a second chance ordering furniture from this store, but I would never do it again. I did it in 2019 (which was a nightmare) and now in 2022. First They do not give you a exact delivery date, they just keep pushing back the order for months. I went to the Willowbrook store now in 2022, the sales representatives can be described as liars and unprofessional, to be exact Pablo Quiroga now he is at the Spring store (he said it). When I was undecided to place my order he was nice and placed the order so quick and gave me his cell phone #, but he will never pick up the phone when I was trying to check the status on my order. I only did place my order because he said it would take 3 weeks for the delivery, but after 3 months and 2 weeks I got I notification that my order was going to be delivered in 17 minutes, I was at work and rushed out to get there, but they could not wait for me 5 minutes after me waiting such a long time. I am suppose to get a call back to reschedule my delivery date (has not happen) hopefully it does not take another 3 months.The worst thing is if I cancel my order they would charge me about $400 dollar as if they would deserve my money for free.

Wonderful service, Mr Vincent Rocco help me with my transaction he was very knowledgeable and patient , he listened to what I wanted and he delivered.

Sure, the quality of Ashley's furniture is as expected. It was superb. The service was good when we showed up to make our purchase. As a matter of fact, to make a sale EVERYONE is attentive. UNTIL they make their sale. The rest after that is highly unsatisfactory. We purchased a dining set. The Sales rep stated we would get it in April. We purchased it in store March. We did not get it until May. I was not happy with the simple fact it was a two month wait, not because of the delay but because we were told differently. To top it off, it came incomplete. Just the table and chairs. This set includes a bench. The bench is still not available. We are now in June. I have tried chatting with an agent. They were quick to respond because they thought it was a sales chat. When they found out it was regarding my order status the representative stated there is no one available to attend me. I called the 1-800 customer service number that only gives me an automated recording telling me it will be another 5 weeks for my order to be ready. If it is accurate information my order will not arrive till end of July. This will have been FOUR Months just to get my bench. I had such high expectations of Ashley's furniture, but this is highly discouraging! This will most likely be my last purchase with Ashley's Furniture. They really need to communicate better with customers. The fact I have been the one to have to inquire about the status of my order each month rather than a sales rep taking the time and courtesy to update me on my very delayed order is appalling. Makes one ask, "Do you care at all about your customers???", Or is your "sales quota" all that matters??"

Michael Brown was super helpful and made sure we found everything we needed. We are so excited about our bookshelves and can’t wait until they are delivered. We will look for Michael next time we go back

I would not recommend this Furnature store if you intend to receive the furnature that you purchase. I purchased a large sectional sofa in cash. Was schedule a delivery date of May 31. Since that date I have gotten the run around, stating that it would be delivered the next week. At the end of the following week, they said it would be delivered by June ll. Now, today they say that is scheduled for June 21, but it’s only an estimate.

Don’t buy extended warranty don’t work And the living room are made from cheap Materials

Regina and Pierre worked above and beyond the call of duty. Professional and courteous to a fault. From rushing to get my mom a wheelchair when she became weak and could no longer walk; to making sure she was comfortable while testing out mattresses. This type of behavior can't be trained, it's learned at home. Respect for elders and real customer service. And to be blessed with the same two people who sold me my base and mattress four years ago was bonus. Thanks for a great experience, Mrs. Antonieta Baker-Simpson

Richmond was amazing. Not high-pressured, direct and to the point and easy to talk to. And, upon discovering a missing signature from our deal actually drove out to our house rather than have me come back up to the store! Amazing customer service!

There is always an issue with this company.

There was a little miscommunication with delivery of my furniture but I actually stopped in the store and Nick the manager was able to at least give me two barstools to hold me over until the rest of my furniture comes. He was outstanding

Excellent customer service!

Went In to look for a power recliner to replace one I previously purchased and it went out. The associate Michael was very friendly, courteous, and made the process an easy experience. He left his card with his information in case we had any concerns or questions. Awesome customer service skills.

Waited a month now for delivery with no furniture in sight. They gave us a delivery date which we confirmed three ways, took a day off work to be home, and got rid of our old furniture, and . . . the day came and went with no delivery. Only after I called them did they tell us they canceled the delivery because of a delay on their end without contacting us! The furniture hadn't even arrived in the city. So they knew days ahead they would not deliver and just didn't bother to tell us. No apology. We get the runaround every day we call, "be in a few days". Absolute clowns. Now we have to go furniture shopping again and go through the trouble of canceling orders. They'll mob you with dozens of fawning salesmen until you make the purchase, then they'll forget all about you.

Excellent facilities with to much to see… the staff is very good giving information and very patient… great costumer service Thank you Mr Tommy!

The staff were so friendly and helpful. Will come back!!

bought sectional here for tagged price two weeks later called alex salesman he told me that I was charged the wrong price call store an salesperson told me it was tagged wrong the wrong price on the unit my first an last time shopping here horrible experience will tell all my family and friends not to shop here thanks for nothing Alex terrible job guy.

Took 8 weeks to get my sectional because of a mistake the sales rep made (mis-labeled floor model) and the store manager ignored my phone calls and emails the entire time. Run, don't walk, ANYWHERE else is a better alternative.

Excellent customer service and recommendations!

Tommy and Nick were awesome and did there best to make me satisfied with my purchase. Will be back again in the future for more.

Definitely love this place, ask for Richmond. He helped me and my husband with communicating with the credit company, making sure we were satisfied, and answering questions or concerns.

Great experience at the Willowbrook TX location! Chandra took the time and was very informative, as I thought through what I wanted to do in regards to making a couch purchase. Want a true professional that cares about her customers… go see Chandra! UPDATE: I had such a great experience until I changed my order with my sales rep. Now a major delay in shipping back to the sectional I originally ordered. I was told one delivery date, now has changed three times. What’s so unfortunate about it all, is the sales rep blocked my phone number on her cell phone and quit being apart of the transaction.

Being a veteran of Viet Nam in the USMC MY WIFE &;& I were grreted witj thank you fpr your service by every employee we encounteted. Vince was our salesman. He was very infomative & polite. He made comparesoms between 2 lift chairs we were considering. Have never purchased any thing from Ashleys before. My only complaint is the delivery people will not Help move 2 chairs to make room for the one we just bought. Gallery furniture delivers for free & always help moves any furniture.

I was surprised on how knowledgeable my salesperson was on the product I brought. The experience was very nice.

Very friendly and helpful. The sales team went way out of their way to help us!!

It is now May 2022. One of the pieces that I ordered in November 2021 has still not been delivered. I get calls every couple of weeks saying they’re still working on it.

Very nice and extremely helpfully

This store has horrible business practices. The sales people completely lie about product availability and return policies and omit details of 10% cancel fees. We specifically started we only wanted to buy a couch that was in stock. After days of not hearing back from salesman on a delivery date we called to find out there is no eta for when it will be available. When we tried to cancel we were told we'd have to pay hundreds of dollars.

We always get great customer service from Jeff, he's our go to sales person..

My husband and I went in to look at some couches. Tanya greeted us when we walked in; when we told her we just wanted to look (we weren't certain that we wanted to purchase from here) she proceeded to follow up around the store. When my husband and I sat down on a set we liked, she came right up to us to ask if we wanted to see about getting financed for the set. Did not offer any information on the set, did not try to see what we were looking for. We told her no, and asked if the particular set we were looking at was part of the buy one, get one 50% off deal; she told us she'd check to see. When she came back, she read off a list including couches, dining room sets, bedroom sets.. so I specified again asking if this particular set was part of that promo. Again, she told us she'd check. So she's at the computer while my husband and I are discussing the set. She turns to ask us for the full name so she can get us set up for financing. We were literally just trying to see if the set was covered under the promo. All she was trying to do was make a sale, was not interested in helping us at all. She ended up bringing another gentleman over (the same guy who was talking/laughing loudly on the phone that I couldn't hear Tanya speak). He explained to us that he could work the deal but at this point, we were so turned off by this place we didn't want to do any business here.

My service in the store was great. I was not advised I needed to be home for my doorstep delivery, so the driver refused to leave my package and was a bit rude. Customer service is also unable to refund my purchase and advised me to call back at a later date. I would suggest buying from somewhere else if you need something delivered.

DO NOT SHOP AT ANY ASHLEY Store. STILL WAITING FOR PARTS OVER 6 MONTHS LATER. everytime we contact them they dont have a record of the missing parts and say they will order and the estimated wait time is over 2 months. Wont refund. Wont do anything to solve the issue. Spend your money at a store that will actually give you everything you paid for.

Great experience. Chandra did a great job, she was patient and very knowledgeable. If you go to Ashley, definitely ask for Chandra.

DO NOT PURCHASE FURNITURE FROM HERE. I bought a couch… delayed for a month. Purchased a set of chairs later for my parents birthday, delayed a month. We finally got notice that delivery was randomly 10 minutes away, and they never showed up. I called Ashley Furniture and they told me they needed another two weeks. Horrible customer experience. I’m never buying anything from here again. Went down the street to rooms to go where items were actually in stock without fake delivery times.

I'm still waiting for my table that I bought on Black Friday 2021. Originally it was going to be delivered between January - March 2022, then it was May 2022 and now it's July 2022. The date keeps getting pushed back, so I'm sure the July 2022 date will get pushed back too.

My daughter and I had an AMAZING!!! AMAZING!!! experience! From the moment we walked in the door we were assisted by Levi who was extremely professional and courteous. His Product knowledge was superb! He took the time to understand our project goals and plans for furnishing our new home! He was amazing! Thank you Levi for the best buying experience! We are thrilled with our purchase and will always recommend Levi. Be blessed!

Nick the sales manager provided us with WONDERFUL friendly service. I would highly recommend shopping at Ashley Furniture. Made in the USA.

Excellent service from Mr. Gary. He was very helpful.

Wonderful experience.

Great selection. Furniture was in stock. Very friendly & kind salesperson Micheal Brown!

Felicia was very attentive and patient was with us to find the best couch for us. We purchase easy breezy experience

Good service, good attention, awesome designs

THEY DON'T DELIVER ITEMS AND REFUSE TO ISSUE REFUNDS WHEN THEY DON'T I purchased a couch from this store on 02/20/22. The first delivery was scheduled for 02/23/22 and never showed. After the delivery window passed, I made an inquiry and was told the couch was never in stock. Okay, these things happen and just wished I was informed at the time of knowing. Second delivery was scheduled for 03/02/22 and the couch was again not delivered. It was damaged when it was being retrieved. I got a call that time. Silly me, scheduled it for a third time on 03/04/22 and you guessed it, another issue. It was damaged again when being retrieved. I requested to cancel the order and to process a refund. I purchased a couch elsewhere and it was delivered on 03/06/22 with no issue. 03/14/22 after seeing no refund, I inquire about the status. The cancellation was never submitted. This time a refund was issued on 03/16/22 but nor for the full amount. I inquire again and was told I need to physically go into the store to get the rest of the refund. I enter the store on 03/16/22 and am given a heap of "that's the system and it's the process and we don't have control of that side of the refund" nonsense excuses. It's 03/27/22 and I am still awaiting that refund and was just told I need to return to the store to find out the status of the refund. At this point, it's clear this is nothing more but a SCAM. Stay away from this store. Truly, I just need the rest of my money.

Alex was very friendly when we walked in. He answered all of our questions and helped us find what we were looking for. He even went the extra mile and price matched what we found online before arriving to the store. We got exactly what we were looking for. He made the process quick and easy.

(Translated by Google) Beware of this store, they sell you double items on your bills so that the final cost is higher even when the customer does not need it. When you call to complain, they treat you badly, they tell you that this is no problem at the store and they hang up the phone. My experience was horrible. I do not recommend it at all. (Original) Cuidado con esta tienda te venden artículos dobles en tus facturas para que el costo final sea más alto aún cuando el cliente no lo necesita . Cuando llamas a reclamar te tratan mal te dicen que eso nones problems de la tienda y te cuelgan el teléfono . Mi experiencia fue horrible .No la recomiendo para nada .

Excellent buying experience. Josie was the best sales manager. No pressure. She was patient, kind and very understanding of my needs. Mattress purchasing was very long but I appreciate the information about sleep, posture and the benefits of the perfect mattress and pillow. I will definitely be coming back here in the future to purchase more furniture.

NICK THE UNPROFESSIONAL SALES MANAGER! I called today and spoke with Nick the “sales manager “ . I was calling because I was looking for a couple of different mattresses that are only available online and I wanted to know if they have them in the show room. The one specific mattress I’m very interested in seeing in person is called the Avocado Mattress it’s an organic mattress. I asked Nick if they had this in his show room and he seemed reluctant to tell me if they do or not. He asked me if I saw it online I told him no he then asked me who said that we had it I said No One I’ve been looking online and I’m calling around to see who has it in their show room so I can see it in person before I buy it. He said no we don’t have that specific mattress in our show room. I didn’t continue to ask him if they carry any organic or non toxic mattresses. He responded with “ THIS IS NOT KROGER” . I was instantly offended because I felt like I was being made fun of for my question and to his knowledge being a sales manager of a furniture store, you would think that one would know that there is a such thing as organic, eco friendly and non toxic furniture. I let him know that he should not be manager of any sales team let with his response which was absolutely unprofessional. Beware of the sales manager NICK.. he’s incompetent and very unprofessional, Ashley’s will not be getting my business.

This is my second purchase with Ashley’s and I knew exactly what I wanted and Michael did a great job assisting me to purchase.

I went in and researched items ahead of time so went I went in the second time it was very easy to pick out what I needed. Tommie was very helpful and I was in and out of there quickly. My furniture will be delivered Tuesday. Looking forward to it!!

The store experience was great, however waiting almost (2) months for a table with 4 chairs and a coffee table is ridiculous. 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️. I was told the table would be here 3/15/22 and I received a call from a Ashley rep this morning that it will be another (2) weeks!!! At least waive the delivery fee! She never offered. Like Ashley are you serious??? So disappointing. This will be my first and last time buying from Ashley. Gallery Furniture here I come.

What makes anyone's experience awesome are the sales people. Michael Brown has always made my experience amazing. I've purchased several large items from Ashely because of Mr Brown's customer service! Job well done Michael Brown!! If you want that amazing experience at Ashley Furniture, make sure you ask for Michael Brown!!! I promise you want be disappointed.

This has been the worst experience at a furniture store, first one of the sales order (SO) has item numbers that are nowhere to be found on the website to verify your purchase. The sales manager description of some of the items were totally inaccurate to the items they were actually entered on the SO. Good thing I caught it on time and was able to cancel the bedframes before they got delivered. But in order to find out the exact description of the items I had to go after the salesperson who's name was on the SO that had no clue of what we were buying because she was not able to find the items #'s on her computer. We still have items purchased on November 26th of 2021 that have not been delivered yet, first they gave me a February to March 2022 delivery date and today when I called they said June 7th, but could be before or after, what kind of answer is that. They also mentioned that some customers have been waiting for more than a year. Is this true, is this the kind of service we should expect from this store? Is there any way I can escalade my complain? since customer service just reads what shows on the computer? additionally if I had not called to get a delivery update, nobody would have bother to call or email to give me an update.

Great service.

Felicia assisted us wonderfully from the moment we walked in! She was able to price match an item for us at a lower rate than what was on the website and she went above and beyond to accommodate our needs!

The salesperson (Richmond Purnell) and staff were excellent and accommodating in helping me find a furniture replacement while addressing all of concerns about pricing and general wear and tear of products.

Very friendly staff and fast processing for purchases !

Great!!!!

Had the best experience at this location! Lindsey was such a great help and very patient with us during decision making. Definitely looking forward to purchase more in the future.

I placed an order in September and was told it would be delivered by end of October which did not happen, but I understood COVID was delaying a lot of things. I did not want to continue to follow up and assumed Ashley Furniture would notify me once things were ready. Sure enough, I got a call in early February that my bedroom set except the mirror would be ready for delivery by February 15th- I called on that day to confirm it was ready and was told the bed slats were missing and would be in by Feb 20th. I called on Feb 22nd to try and schedule a delivery and was told that not all of my furniture was in (the mirror) and would not be ready for delivery until April 5th. I explained that the person I had spoken with on the 15th said I could do a partial delivery without the mirror, which the person on the 20th said he would need to get supervisory approval. Supervisory approval was supposedly received to do partial delivery for March 1st. I received a call yesterday which I assumed was to schedule a delivery window, when I call in today to try and schedule the time I was told that no, my furniture isn't in and actually, my loan will no longer be viable after February 28th. Now to repeat, I made the agreement in September, was scheduled for delivery in October and was finally confirmed in February. I understand that things have been pushed back because of COVID- but what Ashley's customer service is doing is lying to people. What was the point in telling me my items might ALL be ready by April 5th if my loan wasn't going to be viable anymore? What was the point in me returning calls over and over again and setting aside time in February for schedules that weren't happening? I ended up canceling my order TODAY because despite my order supposedly being ready- I would need to once again go out of my way to go to the store, resign loans, and also call back to schedule delivery. That is ridiculous. This was my first purchase attempt from Ashley and I guess it is my last.

2nd time in Ashley within a month & we LOVE shopping with Regina! So friendly & knowledgeable…asked all the right questions to get to know exactly what we wanted & immediately pointed us in the right direction. Great experience overall & will definitely return!

We purchased a recliner loveseat. The salesperson was patient and helpful as we tried just about every item in the store. When we finally made our selection the piece arrived two days later and was placed in our living room. I am seated on it now and couldn't be happier.

Furniture are good but prices are very expensive.

Entered the store, knowing what I was looking for. Two agents help and assisted me with my purchase. Awesome! They priced match online price at the store. Will absolutely return.

My overall experience at this particular location was amazing. I give it 5 stars because they acknowledge you as soon as you come in the door but they don’t harass you like the car salesmen do at dealerships. Our salesman was Michael Brown, he was very courteous and knowledgeable of all the furniture pieces I had inquired about throughout our duration in the store. He didn’t pressure us into buying anything or guilt us by wasting his time. He gave me and my husband adequate time to make decisions. We are happy with our purchase at this location and the customer service we received! Thanks again Michael Brown!!! Y’all go see him!!!

Horrible delivery service! They cancel delivery by their own choice and don’t even bother informing. Not once, twice! That too for an item that was supposed to be in stock at their warehouse. Calling customer support is waste of your time, as they are all lost and some of them are rude too!! And you are just left wondering if you would ever receive your order…. (Still waiting!!!)

The salesman Tommy was very helpful in helping me choice the best for me. Will shop again. Thanks so much

The sales manager, Nick is truly rude and racism. Talking to me like I'm stupid! When I try to adjust the item I purchased. he was turning ugly. Told me he can't do it .they never do it .But the Ashley store at katy help me adjust my other oder already. ( I order office furniture at katy).and katy store staff trying to help me on this order too. But since I pay cash at this location. They can't help me .I have to come this location ask them to help . Anyway Nick said when you order from this store they don't adjust price for you .If you want cancel your order . There will be 20% cancelation fee!!! .when I called Ashley furniture costomer service. They said cancelation fee is 10%. So be careful when you purchase anything here !!! They only take your money no help ! The phone number business owner gave to me is costomer service line . No one will really care about you after you purchased

(Translated by Google) It is my first time buying, it is a furniture store and the attention was very good and pleasant, the seller is very kind, now I hope that the order arrives on the date that they gave me (Original) Es mi primera vez comprando es una tienda de muebles y la atención fue muy buena y agradable el vendedor muy amable ahora espero que la orden llegue en la fecha que me dieron

It was meant to be …. Our sales rep was Felicia also and she was great and patient with me. I had all 4 of my kids with me too and she patiently helped us make a great decision.

Friendly staff and great quality selection.

It’s been 7 months already and until now I haven’t receive our furnitures. We don’t know until when are we going to wait. They kept on changing the delivery date from October then it became December then February then became March.

Wow! I Was Really Impressed By The Service At Ashley's Furniture Store They Had Great Accommodations To Match My Needs The Salesman Gary Was Wonderful And I Am One Happy Customer 😊

Got just what i wanted at a good price. Quick and easy.

Great service Pablo help us to get what we need and very helpful will recommend this place to shop on all your furniture needs..

Very over priced. Rooms to go is a better bang for your buck on most things. But the bedroom sets was fairly reasonable here

We didn’t initially go into the store with plans on purchasing a bed, however we were invited to test different beds out to see if they could help with getting better sleep. Their sleep expert Ladelle spent personable time with us explaining how to get a good nights rest and we ended up purchasing a bed before we left the store. We had a great experience.

Michael Brown took excellent care of us before, during, and after our visit. I found the sofa I wanted online but you have to sit on it and get comfortable to truly fall in love with it. The price was perfect. After buying several pieces from Ashley Furniture, i highly recommend them to anyone who wants quality, long lasting furniture!

We went to Ashley Furniture today just to "look" and ended up walking out with a brand new set of couches! Lol they gave us a fantastic deal on a "Zero-APR" for a good bit of time! That was the kicker, they were very nice and very supportive in making sure the numbers were financially good enough for us. Again, we went to LOOK, well now we have a new set of couches on the way! Thanks Ashley Furniture, quality furniture for sure.

So let me start by just saying … I’ve never really been able to go look cause usually I couldn’t afford what I wanted. Sometimes just looking at stuff is a dream. I went in and was able to pick out a new kitchen table and I felt so good about it. Never felt pressured by my one , they were able to help me out! I found one I loved and Pablo was awesome and explained how everything worked. I am extremely thankful. Thanks for the help! Can’t wait to make memories at my new table with my daughters!

Worse experience buying furniture ever. The salesman was very nice when we did the purchase but never answered the phone again when the issues came. They have almost anything of what they show in the floor, they gave me different ETA's per each item but when is the date for delivery they reschedule it. The have rescheduled several times my deliveries for different reason. I bought on October and I'm still waiting for some items. Really bad experience.

Great people….

My wife and I arrived at Ashley Furniture ready to buy the sectional we researched online. An associate immediately greeted us, escorted us to the sectional, and patiently explained all our options while we dealt with our little twins. Very kind and helpful and so glad we went with Ashley Furniture. Thank you!

Our salesperson, Regina, was awesome. Due to low supplies some items are not available. The recliner we picked fell into this group. She tried to find it at other locations but was unable to locate it. We left the store to look at another store. We came back to Ashley and Regina was able to help us with a little different type of recliner. She was very knowledgeable about the products and care. It was a pleasant experience.

Mr Tommy is a great person. He has good customer service

Sales associate Jose was great. She help us find exactly what we wanted. The only reason for 4 stars is we were disappointed it would take 2.5 months to received the items we ordered, but looking forward to our purchase.

Considering how long we had to wait for delivery due to pandemic we were kept informed about the situation and was given my furniture before estimated time after initial delay. Thanks!

If you're looking for affordable furniture and amazing deals! Look for MARQUS RABUN! You will not regret it!!

Michael Brown was absolutely great! I am originally a North Carolina Ashley Home Furniture customer and just moved out to Houston. He was a warm welcome into AHF Houston. He provided great customer service and showed me the best deals. I will continue working with him in the near future!

Shared with Tommy what I was looking for and took me straight to the items. Amazing customer service.

Worst store ever! Just do your self a favor and go somewhere else. (Queen Furniture) 👍Just to much to shorten this up. When i walked in the store a sales lady was standing at door. I walked up to her and she told me she was going to help a lady and her baby. I said ok no worries ill just look around. The lady with the baby said she didnt need her help. So the sales lady walked with me for about 3min until a couple came up. She told me they already asked for her help and took off. Little did she know i have money.. Another guy came up and asked me what i was looking for i told him a bedroom set and some other things. He did tell to me about how i was going to pay. I told him and that i needed to buy today. All of the sudden after i find the set i want the lady that walked off was back and wanted the commission. They even discued thid in front of me. I went to the restroom and when i came out another sales guy was like oh here she is laughing about getting sales saying oh yeah shes here. Extremely unprofessional, it was like hounds. Next the sales guy told me it would be a couple of weeks before my orders in and gave a a text number to check status. I did and from nov when i purchsed it was going to be jan.18th. I check on order jan. 2nd and now its going to be march 11. I told them to cancel. I have repeatedly canceled this 5 times now for i was lied to. I even had a lady call me and ask why im canceling with an attitude. I told her. They refuse to cancel. I had to call my bank and let them know about the situation. This place is unbelievable, unprofessional and just full of it. I will never ever again give them my business. Now watch they will comment on my post. Just crazy. And they still are yet too give me my cash difference.

DO NOT BUY AT ASHLEY. THEY HAVE HORRIBLE COSTUMER SERVICE AND ARE NOT WILLING TO HELP. I bought my furniture at ashley a year ago and I still haven’t received the order. I tried to resolve the problem and they weren’t willing to help they kept saying bringing up that I signed a contract. I haven’t had furniture in my house now for a year and there’s nothing I can do about it. DO NOT BUY WITH THEM SAFE YOUR SELF THE TROUBLE.

Great place to shop if you want to tie up a large amount of money for MONTHS without receiving your furniture. Sales guy, Jeff H. was great, but today(1/5/22) is the 4th time they've rescheduled delivery for a bed that we ordered in early November. Will never order from here again. Customer service is non-existent after they take your money. Edit: I have been in contact with someone at Ashley. They stated that the headboard and footboard of the bed had been erroneously marked as delivered, and now the ETA for the bed is MID MARCH. unbelievable disorganization and if you check their twitter you'll see someone else having issues every few minutes. Edit 2: So here were the delivery dates that I was told since I wrote the initial review on 1/5/22: 3/15 4/12 4/5 4/16 4/29 It seems every time we approached ~2 weeks before delivery, the delivery would be magically pushed back ~2 weeks. I've emailed the representative who reached out to me and am asking for a refund. Never stepping foot in another Ashley store again.

First time in Ashley Furniture!! I was greeted with a smiling face. I enjoyed walking around looking at all the beautiful furniture! Staff is very helpful and friendly! I’m excited about my purchase! I would definitely recommend and return for future purchases! Thanks so much!!

We purchased a bedroom set and everything was going good until the sales man messed up the final numbers on our loan. I didn’t catch it until we got home and we had to come back the next day and have them correct it. Once we explained the problem the sales guy went to go look into it. After 30 minutes of him looking at the paperwork he came back and explained to us the numbers where right. We then proceeded to show him they were not. He finally realized the error and fixed it. After fixing the issue he explained that the manager would email me the revised invoice because he was helping some customers. I told him we could wait and he made a face and looked to be frustrated. We wanted to purchase a dinning table as well but not with that sales guy. We looked for a different person but they brought us the manager. He helped us get what we wanted and made our buying experience much better and smoother than the first guy. I would give this review a 2 stars if it wasn’t for the manager stepping in and making the experience better for us.

The have a great selection, however the sales people ruined the experience. They would not stop following me from the second I stepped into the store I couldn’t discuss my options without my sales person showing up out of nowhere and interrupting. My sales person kept trying to pre approve me and run my credit after I told them numerous times I wanted some time to think it over and look at other furniture in the store. The shopping experience was rather uncomfortable :(

Quick service

Great experience. No one hounded us we were able to leisurely explore the options then make a firm choice with the information the salesperson provided.

Ladelle was so helpful and patient. He had a great sense of humor and was kind to my child as well. He helped me find what my wife needed and got us checked out. Thanks Ladelle you were amazing.

I was helped by Mr Pablo who made my experience wonderful buying furniture from Ashley home store.. he was so professional, and helped answering all of my questions even after the purchase was made.

Thus particular one has not have a good customer service! They just want you to apply for credit are they don't talk to you! No its not the best store!!

Good people.

Good service and very nice staff

We purchased a floor model that was in near perfect condition. Upon pick up (the next day) the item had been wrapped in clear wrap for transport- which was fine however it was strategically wrapped to cover the damage THEY did "prepping" it. We have pictures from the day we bought it and after we unwrapped it. Elliot the manager has blamed us and said that it happened when we installed the leaf.. weird since we never installed the leaf. He also claims his wrapping pictures don't include the damage but refuses to share those. Super disappointing when you spend that kind of money. Mistakes happen but covering them up is just shameful.

I would put 5 stars but they hardly have anything in stock.

Super great selection of furniture!

We purchased a dining room table and chairs in September. Was told it would be delivered mid October. I called mid October and was told the new delivery date is late November. Furniture never showed up in November. Now its mid December and the new estimated delivery date is in February. If you need furniture ASAP, do not buy from Ashley.

I had a great shopping experience working with Nick. He was patient and informative. I walked out with the couch I desired and fell in love with.

I have a hard time picking what I want because there are so many sets that I like! I love that their items are nice looking and affordable. Michael Brown has been my sales guy for purchases over the last couple of years and is great! He is patient, informative, friendly, and helpful. I can’t wait to get the new furniture that I ordered yesterday!!

Josie was very helpful! I found the perfect bedroom set.

First I would like to say that Ashley Furniture has always been one of our favorites over the years. Recently, we purchased a beautiful leather sofa set for our home. Unfortunately, we were caught up in the shipping delays. We have waited several months before receiving our 2nd piece, which was scheduled for today. I spoke with the dispatch company two days ago to assure a good delivery time in order for us to be home and the delivery still came too early while we were at work. When my husband called the driver, the driver was more defensive versus being helpful and threatened not to deliver the couch since he did not see a 1230 delivery note from dispatch. When calling customer service today, I asked for the representatives name and she immediately transferred me without warning and the call hung up on me. I called back the number for the FM249 location and spoke to Leslie another representative, who took time to listen and check our account. She informed me that the only notes was that "customer will not be home in the morning", with not other clarification times mentioned by me and my husband. We are very disappointed in the customer service extended by the dispatch company with Ashley Furniture. I am even more disappointed that it seems our money is good enough, but to work with the customer is an inconvenience.

The store experience was very nice. Pablo and Tommy took very good care of me today. I hope the delivery experience is just as nice. Thank you.

Customer service was great in stock on what I needed

Great customer experience!

I enjoyed my experience. Regina was an awesome and knowledgeable saleswoman. I will definitely be back to see her.

Great service

Michael Brown has been our sales rep twice now and it has been a wonderful experience. Good selection of what we were looking for in the store.

I did like all merchandise real nice and the sales personal was very thoughtful and kind. I will certainly recommend this store.

(Translated by Google) Excellent service, Pablo's attention was the best. I am a beginner shopper and he helped me choose something according to my budget. In the end I took something that I love and the best thing is that I do not exceed the budget. (Original) Excelente servicio, la atención de Pablo fue la mejor. Soy una compradora principiante y el me ayudo para elegir algo de acuerdo a mi presupuesto. Al final me lleve algo que ame y lo mejor que no rebaso el presupuesto.

Never ever buy anything from Ashley., the leather sofa I bought within 3months it got recliner issues and it took more than an a year and continuous follow up with them for service., and the quality of sofa is pathetic it’s seems like they gave me some kind of refurbished sofa the leather got lot of worn out already on day one.

The shipping experience is terrible . The salmon LaDelle Evans our salesman We calll him. . He was very helpfulll. To getting our delivery together and did his best. For us so he should really be recognized for his honest hard working for us. He apologized. And said he get it to us. .. the warehouse are terrible so we’re wait on dec1 for our sofas . And I pray I go bac if alll is good. . Please as of now I’m giving warehouse no stars and Mr LaDell Evans 5 stars

Good customer service. Nice variety of furniture.

Terrible customer service!!! My mother got a different color bedroom set delivered to her house that what she picked off the show room floor and it had poor craftsmanship nothing like what she had seen at the store she was told to keep it and it was going to be swapped out for the correct color that will also fix the hard to close drawers and the miss alignment of the drawers sense it was going to be a hole different bedroom set to not to worry but now they told her the color she had picked out was discontinued and because she accepted the bedroom set she can’t return it anymore the sells person don’t return the calls and the manager is almost impossible to get on the phone she’s been to the store a few times but they can’t find a manager the time she’s been there I think cause there a language barrier she been taken advantage of

I give 4 stars only because of first person who greeted my husbandand me. While he was courteous at first, once he realized we we looking for something within the price range found online prior to coming in he just pointed us to a general area to go look and said he will check in with us in a bit. That wasn't an issue except once we found what we wanted, he was nowhere to be found. Finally after about 15 minutes of waiting, we decided to leave and opt for ordering online. On our way out, we were greeted by another salesman who asked if we found everything ok. My husband said yes but we decided to order online. The salesman asked why and we expressed it was due the price difference. He offered to price match. He was very nice and knowledgeable and didn't make us feel bad about wanting a lower price. He deserves the 5 🌟 but as I said before I gave 4 because of the initial salesman who pretty much wrote us off and assumed we were not going to buy anything.

My experience was terrible at this store. Customer services never answer the phone. The delivery days change several times. They gave me the wrong promotion that made me pay interest and they never fixed the problem. I and my family will never go back to buy in these stores or recommend them to anyone.

Just stay away. I bought a couch, what was delivered was nothing like what was displayed in store. They agreed to exchange it. Now I have a couch I don't want sitting in my house and am waiting on a different one for which the delivery date has been pushed back 4 times. It started out with me being told I'd get in mid October, now I'm told mid December. I will not be back. Horrible customer service. At this point I'd be surprised if my couch even gets here any time this year.

Excellent attention, real sales persons, usually they try to sale you first and later check the inventory , this guys do it like I charm , faster and efficient, The best experience !!!

Great fast service and they were able to help me find exactly what I wanted

Run people...horrible customer service...I wish I have option to give Ashley an 0 in rating. Sale rep, store manager and customer service are all terrible. Ashley scheduled to delivery my dining table 9 times and I still haven't received my table. Every scheduled day, I waited and home all day and no phone call and no follow up why my order not delivery. Ashley delivered 8 chairs as part of dinning set 2 months ago but now don't accept a return and NOT delivery the table. What am I suppose to do? The chairs can't go with other table so I can't buy another table from other store. They forced me keep the chairs of which is ridiculous.

Excellent!

Great customer service ! Michael Brown was great at assisting me and making sure I got the perfect bedroom suite. Forgot her name, but the lady who helped me pick a mattress was also very knowledgeable and helpful and made sure I got the best mattress for me!

My wife and I purchase an Tv stand back in March. It came in damaged and we have been waiting on an exchange since then. I have been to the store numerous of times. Just to keep having my delivery date changed. This last time I dealt with the store Manager Elliot who was extremely rude and unprofessional regarding the frustration of the situation. All I got was call this number there’s nothing I can do. You would think when you accept money for a service you would at least follow up on the orders. Doing this whole process the lack of communication has been horrible. Now it is almost Thanksgiving and still no Tv stand for our home. Ashley will not get anymore of my business!!

I am not happy with Ashley HomeStore....This is my 1st and LAST order that I made with them. I order furniture in beginning of Aug and still did not receive it. To be worst when I called to check status of my order it says 'its unavailable' . It should be available in 3-5 weeks. So how long we should wait for our orders to deliver 18weeks??? Shame....

Tommy is amazing he worked with us to put our perfect living room together. The staff at Willowbrook is amazing!

Came in found what I liked and got out . Just like that.

Michael Brown did a great job getting us set up with a new couch and working with us to get in the best situation for us. Thank you

Awesome experience at the 249 location with Victoria. I made about 3 trips to this location while trying to decide what furniture we wanted. She was exceptionally patient with us and made the process easy.

I can not say enough great things about the service I received from Jeff! We purchased a sectional and had to constantly push back the delivery due to our new construction home being delayed. Jeff was with me every step of the way and constantly easing my nerves. We finally moved in and our sectional is absolutely perfect! THANK YOU JEFF! We will be back!

At this time I will give 0000000 reviews had to pay almost $300 for delivery to get delivered a certain day asked for day off missed work and money for them to first say they lost my furniture then said it was not going to be delivered then I was hung up on 3 times I do want to say thank you Vincent for your MISCOMMUNICATION…………

We purchased furniture from Ashley in June of this year, the initial experience with the sales team onsite was good, but when I looked online, the Ashley website pricing was 30% lower than the price quoted in-store. We were told product would be delivered at the end of August. The following day we received a call from the delivery saying our order was ready to be delivered. We cleared out the bedroom, moved our old furniture to the garage and readied the space for delivery. When the team showed up they had 1 of the 5 pieces on our order. At this point I called the delivery number to find out where the rest of the product was, the driver would not wait for me to get answers from Ashley. I asked for their assistance moving the existing furniture back and they refused to assist me. I finally got feedback that we could expect the order at the end of August again and I moved everything back to the bedroom without their help. At this point I was several hours of my labor into a delivery I paid nearly $300 for. When the end of August rolled around and we had not got a delivery call we reached out, the story was that it would take another couple of weeks because they only had some of the pieces. Over the next few months this continued to happen, we'd call and the date would be a couple weeks later. We'd talk to someone and they had dresser but no bed. Then they'd have the bed but no nightstands. Finally we asked what was happening to our furniture. We were informed that if we wanted it all we would either have to take several deliveries of each pieces as it came in or wait until it was all in stock at the same time. We asked them to begin delivering piece by piece as they wanted to do initially. The cycle continued, as of today we are now "expecting" the furniture in December and they never changed the status of our delivery to deliver as available. At every point we have received conflicting information from the in-store team and the delivery team. There has been no attempt to address any of our concerns and we have been unable to reach our sales person directly. In short, this experience has been the worst purchase I have ever made from a retailer, characterized by dishonesty, incompetence, and an unwillingness of anyone at Ashley to address the situation and a constant back and forth between Ashley's corporate delivery team and the local store. FOLLOW UP- I did what the customer service rep requested in the reply below. The result was another 30 minutes of my time wasted just to have the person tell me what I already know "your expected delivery is several weeks out, but it could come sooner. Unfortunately there's nothing we can do". My response was "Why ask me to escalate this if there's nothing you can do about it", the response was that these responses from db are automatic responses to unfavorable reviews and that the "investigation" is literally just looking up the projected delivery date. Ashley furniture is trash.

Ordered furniture on 8/8/21 and I was told 6-8 weeks. I called to check on my order since I never received an update and was told a new delivery date for next year. I’m over Ashley furniture

Josie was so helpful in finding us the perfect furniture set. She was willing to take her time and ensure we saw all of our options within the store. She made the check out process a breeze and let us know we could call or text if we had any issues. Would highly recommend Josie and this store as it was large and had a full showroom.

My experience with Purchasing a Tempur-Pedicure bed at Ashley HomeStore was simply amazing! The sales man Tommy Barkley was funny and made me feel comfortable with my investment!

Marqus Rabun is the best! Thanks for taking care of me bro! Anyone looking for new furniture, I highly recommend him. Very easy to deal with and stays in communication with you through the whole process.

Absolutely wonderful and easy experience ! From right when we walked in and got a warm welcome. Don was very patient walking back-and-forth and letting us decide on what we wanted and answering all our questions. He’s very helpful and nice. I would definitely recommend coming in and asking for him!!

Awesome store and amazing service. Sadiel is the man to reach out. He gave great discounts compared to online prices. Will definitely one back

This store has many unhelpful salesmen, you can literally look around for 30 minutes and nobody’s going to help you. ZERO stars.

(Translated by Google) I want to buy everything (Original) Quiero comprar todo

We walked into Ashley's Willowbrook knowing what we wanted. Our salesman NIck Bradney took us directly to the couch we were interested in. He was great! Very nice personality, helpful, not pushy, very patiently waited while we tried the couch out and asked questions. He gave us a quote, was very honest about delivery time, and we couldnt' have had a better experience because of Nick. We decided to think on it, he thanked us for coming in; and we were back the next day to buy the couch. He made the process easy and it was a great experience! Thanks Nick.

Don was very knowledgeable and helpful! We appreciated the honesty and showing us everything even if it was a downsell in price.

It took almost a year to deliver my furniture. My dining room came in 3 separate deliveries. 4 of the 6 chairs are wobbly and the heads of the screws are stripped so I can’t balance the chair. Delivery guys were either too early or late. My bed frame was scratched. A side table has a latch that won’t latch. I can’t send it back because I don’t want to wait another year

Pathetic service from all store even the delivery dept they miscommunicate all the time always deliver items with damages or something missing and not available in stock at the delivery it waste of time and money furniture no doubt is very good only they have to work on there service / management depts i dont prefer anyone to buy furniture from Ashley cancel my orders and there credit cards

(Translated by Google) My wife made a purchase of a dining room set and a room set in the month of May, they told us that they would deliver the order in June we are in October and nothing, they told us that today they would deliver only the dining room table without the chairs hahaha that lack of respect and the chairs could be the delivery for January and the room game without information, the best thing I could do is cancel the order they are irresponsible without any information about the things that happen with their product, -5 stars if I could place anything recommendable this store (Original) Mi esposa realizó una compra de un juego de comedor y un juego de cuarto en el mes de mayo, nos dijeron que entregaban el pedido en junio estamos en octubre y nada, nos dijeron que hoy harían la entrega solo de la mesa del comedor sin las sillas jajaja que falta de respeto y las sillas podría ser la entrega para enero y el juego de cuarto sin información, lo mejor que pude hacer es cancelar es el pedido son unos irresponsables sin ningún tipo de información de las cosas que pasan con sus producto, -5 estrellas si pudiera colocar nada recomendable esta tienda

My experience at the store was good. My sales person was very helpful and I found the side table l wanted. The negative I have is I bought a side table for $169.99 and the delivery fee was $69.90. It had to be ordered and I think the fee was not good. This will definitely be a factor before I buy anything else from Ashley again. Paying isn't a problem, l just think the $69.90 was high for a simple side table that was just taken by one man and set on the floor.(10-10-21.

Ordered and paid for our furniture on August 1, we were told that we would have it by the time we moved into our new house in September. It is OCTOBER and i was just informed I MIGHT have SOME of my furniture by the end of the month. Thanksgiving is going to be great with a table and no chairs......

I suggest everyone to visit Ashley HomeStore…beautiful furniture, great quality with Amazing customer service.. had wonderful experience.

Nick was an amazing salesman for only his second day! I got exactly what I wanted! THANK YOU!!!!

Tommy at the Ashley’s at 249 & 1960 was very helpful. They have a large selection for all types of furniture and home accent pieces. I would recommend going there when you need new things for the house!

Not overly impressed. The selection and sales people are great. The issue is availability. We purchases several pieces, including a kids table. We have been told twice that it was in the warehouse, but when we arrive its not there. I was given a phone number to call to verify it is in stock but no one ever answers. When I dial another extension I either get promised a call back that never happens or get hung up on. The item is supposedly on back order but it seems like they keep selling the item and everyone that purchased it is in a race to get the few that become available.

These people are LIARS and just want you money (of course)!!! My family and I just moved to TX, newly bought a house, so the only thing we had was our master-bedroom mattress. Long story short we were promised to get our son's mattress and the rest of the furniture that we ordered (about 7k worth or merchandise) 2-3 weeks from the day we placed the order. Little did we know we were being lied to. We received our first delivery (partial) 2 MONTHS later, and the delivery guys were jamming the furniture through the front door, which in turn damage the merchandise (another headache within it self to try to get this replaced as the tech never did his job to put in a ticket to have a new piece delivered). and still now 4 months later we do not have our FULL order. This location does not answer their phone, half of the customer service reps (call center by the way) are incompetent lazy people. We have done business with Ashley's furniture before (different locations) but we have never had a bad experience UNTIL NOW.

Like many others, our experience has been awful. We purchased a sectional back in May and were told it would be available for delivery in July. July came and went and I never heard a peep, so I reached out only to be told a new time frame of September to October. I was ready to cancel then, but they offered us a 10% discount and I really wanted the sectional, so I agreed to it. I was told last week everything should be coming in by the end of this week, but when I didn’t hear anything I called and now am being told NOVEMBER. That is 6 months that Ashley has had our money and no couch in sight. I understand that product delays are out of their control, but I never would have agreed to purchase a piece of furniture that I would have to wait that long for (and if I had to guess, will be even longer). The lack of communication has been frustrating as well. I was able to cancel my order and fortunately am not being charged anything, so at least they did the right thing there, but sheesh - think twice before moving forward with a purchase with them if it’s not in stock.

My experience was great! The customer service was amazing. I was greeted before I even walked through the door. Chondra was very understanding and patient with me while picking out and making a decision on my purchase. I didn’t feel pressured to get something I didn’t want. Chris was very informative with all the payment plans that were offered. Again I didn’t feel pressured to agree on something I was unsure of.