Ashley Store Houston, TX (Katy)

Charles was a great person to work with, professional, listened, not pushy, but understood what I needed and directed me to what I wanted. Great person, Ashley is lucky to have him!!!!

I specifically asked the sales lady if the coffee table set was available for delivery on Thursday and was told yes. Come to find out it wasn't and the earliest delivery was Saturday. I feel like the sales team will tell you whatever you want to hear to get a sale.

Went in to use my store credit for not using protection plan on couch and love seat and ended walking out with new bedroom furniture and mattress. Brian Fritz was amazing! Ask for him if you go in! Great experience..I now have Ashley furniture in my living room, dining room and bedroom! Love Ashley! The furniture, the whole process...

Seamless experience and knowledge staffed

This was my first and last experience with Ashley furniture. We ordered a bed 11/28. Was told due to it being a special order delivery would be 12/09. Then on 12/09 delayed to 12/27. Then 12/27 delayed to 1/09. There was 0 communication from Ashley of the recent delay we had to call. The customer service rep was rude from the first hello and while trying to cancel an overdue order I was intentionally placed on hold and ignored. The abandonment and insufficient cmmunication speaks volumes on the lack of professionalism within this company. Go elsewhere.

Mr. Shekarisaz was helpful and went thoroughly with us about everything. We purchased a dresser which we’ve been looking for. We will definitely come back for more home needs in the future.

Great experience. Mr. Mehran was our sales advisor and he was extremely informative, answered all our questions and helped us choose exactly what we were looking for.

(Translated by Google) Excellent service, very friendly, and with great knowledge of the products offered. Thanks to Marcos, the salesperson, for his attention. 100% recommended. (Original) Excelente atención, muy amable, y con gran conocimiento de los productos ofrecidos, gracias a Marcos el vendedor por su atención, 100 % recomendado

It was a great experience shopping at the Katy store. Alex C helped us with our purchase but gave us the space to make a decision and not feel pressured or rushed.

Excellent customer service

The salesperson, Philip was excellent! We only went in to browse but came out with more furniture to add to our home. I believe it was the quickest sell on furniture we've ever made! He answered all our questions and was helpful throughout the whole visit. Great experience at Ashley Furniture!

Salesman was very kind and likeable

My wife and I came into the store looking for particular pieces of furniture. Right away, we were greeted by Ryan, a new employee who had only been there a short time. He did a great job and assisting the week of Black Friday assisting us in find exactly what we wanted. He was very patient.We came back several days later and he finished the sale. We couldn’t be happier. Thx Ryan!!!

Charlie was great to deal with

Gave me a great price. Delivery was fast and the set process was easy. Ashley is my go to place!

Reece, a manager at the Ashley Furniture Katy location, was an amazing help while I was searching for new furniture for my new home! He paid attention to my preferences for colors and comfort, and was so kind and patient as to walk the entire store and bring pillows and furniture across the store to a couch I purchased to ensure color matching. I would recommend working with him to anyone looking to buy new, quality furniture because of his professionalism and helpfulness. 👍👍

Very happy with our experience with Charles! We went in looking for some ideas for our upcoming move and Charles was very attentive, knowledgeable and helpful. He made sure to listen to what we were looking for and did not push anything but gave much appreciated feedback. We are happy with our purchase and definitely will return for some of our other favorites.

Alex C was amazing at Ashley Furniture! He was friendly, professional, and extremely helpful from start to finish. He made sure to walk me through all the deals and promotions they had going on and took the time to answer every question I had without ever making me feel rushed. The whole experience was smooth, easy, and actually enjoyable thanks to him. If you’re shopping at Ashley, definitely ask for Alex — top-tier service all around!

Not good! Back of chaise look like this, not align with chair. Very unhappy with look of the product. Can’t get anyone on the line to talk to had the furniture 2days.

Great Service

I was looking for recliner chairs. My husband wanted non electric, I'm looking for beauty, electric or not. The agent showed me all the available recliner chairs, electric and non electric. He spent alot of time with me, working thru my conflicted decision making- he never advised me one way or another. I worked thru my decision: got the non electric with features my husband wanted and some I wanted as well . He was patient and knowledgeable and worked with me on pricing. It was a great experience.

Charlie and his manager were great and extremely helpful. The whole process was very smooth and easy and I was very satisfied with the service I received.

I was met at the door by a sales rep. She was extremely helpful and accommodating very nice very polite. Her name is Alicia. She found me several options for what I was looking for. She gave me choices, which was nice. She wasn’t pushy. She wasn’t trying to sell me this or sell me that I picked out what I wanted, they had some really good prices she got it written up For me We took care of the payment and we set a delivery date. It was one of the easiest purchases for a large item that I have done in quite a while. actually, I was dreading going to look for something I needed a new chair in my living room, but I was reluctant because I didn’t want to be pressured. I didn’t want the hassle, but I didn’t get any of that. It was a very pleasant experience. I will definitely go back to Ashley furniture

Jaylynn, Phil, and Vanessa took very good care of me and answered all of my questions. They were friendly, knowledgeable, and professional. 😊💕

The sales rep was very helpful in the beginning. He even gave me a good deal and I decided to move forward with the purchase with financing option. Upon his direction, I went ahead and entered all my information including my SSN to get financing approval at the kiosk. He noted some information and told he was going to come back to me and asked me to wait. After some waiting he came out and told me that the furniture pieces I chose are obsolete and that I could get only display pieces! He ran my credit score, I took a hit on my credit score and the worst part, he tells me that I can get only display pieces without any further reduction in price! I was asked to talk to his manager and see if we could work it out. The manager talked to me very nicely, but he told me that I cannot get the deal at the price that I was quoted for! That would be a loss for them and that they cannot sell me the pieces. He used the wrong price tag to show me the Math in detail. Then he said that I can get the price only if I financed for a smaller term. Then he said that I can get the deal only if I added warranty which is another 600 bucks or so. The sales manager was not clear on what he wanted to offer me or whether he even wanted to make the deal work or not. He was trying to use wordplay with me just to get me sign up for a portion of the furniture set for a higher price than what I was quoted. There was so much back amd forth. I literally spent 3 hours trying to make the original deal work. After so much tension between the parties, I decided it is best to walk out. Worst experience of buying a furniture. Never going back to another Ashley store again!

Purchased a solid wood bedroom set which was what we were looking for. The salesman was very polite without pressuring us. He did not know the answers to all our questions so politely grabbed his manager which further assisted. Both were very helpful and our purchase went smooth. Look forward to having it in our home.

GREAT SERVICE AND VERY FRIENDLY ! ILL BE BACK FOR MORE FURNITURE! CHEERS 🥂 PAPACASS!

Great experience! Super helpful and answered all our questions

I would like to report a very disappointing experience at your 19660 Restaurant Row, Houston Tx77084. The sales employee I dealt with was extremely rude and unprofessional, which made my visit uncomfortable and left a very negative impression. I came with the intention to purchase, but the employee’s attitude completely changed my mind. I hope management will address this issue and improve customer service, as this behavior does not reflect the standards expected from Ashley.

First of all the delivery guys were amazing. Professional, friendly and fast! The sofa is beautiful and comfortable. Great job all around Ashley Furniture! Last but not least, excellent sales team at the Katy store.

Great service and affordable prices. Charles was great

Ryan was my salesman and he was very nice and very helpful. I would definitely recommend him to anyone looking at Ashley Furniture. He spent enough time helping me that I felt confident in my decision to buy. His manager was also very helpful to me.

The store was kept well & stocked and the staff that greeted was very friendly. Reece did an exceptional job with my purchase. I will definitely come back to make another purchase in the future.

Charlie was great help. He didn't pressure us with what we were looking for but, he was there when we had questions and had the answers. Charlie even demonstrated in other furniture the quality of the furniture. He also explained how the process worked on picking up the furniture or having it delivered.

Exceptional customer service. Professional, knowledgeable and very helpful.

Brian did a great job of presenting several selections of the furniture I was looking for without “high pressure” selling tactics. He helped me work within my budget and clearly communicated the financing options that worked best for me. I found just what I was looking for and appreciate the excellent service!

Great store, nice and friendly personnel, amazing deals.

Our Ashley Furniture delivery window was 4:15–7:15 pm, but the crew didn’t arrive until 9:30 pm. We received several delay notices and were offered a reschedule, but we worried the delays would continue. The delivery team was polite but far from professional. Very disappointing considering the $179 delivery fee. We purchased a sofa based on the comfort of the showroom floor model. The sofa delivered has a clear performance discrepancy and is not as represented — it sits much higher and is significantly firmer than the model we tested before buying. A 3rd-party technician visited on 12/2 and confirmed there is no mechanical defect, but that is not the issue. Total waste of time for everyone concerned. If it had a mechanical defect I would have rejected the delivery. The problem is a non-conformity / misrepresentation concern, because the delivered product does not match the comfort or seating feel of the showroom model. After confirming the product # of the sofa on the showroom floor and the one we received match to Customer Care today, my case was closed with “ALL SALES ARE FINAL,” even though this situation falls outside that policy. I was advised to escalate but was given no contact information or next steps. Can someone from your Corporate Quality Assurance or Executive Resolution Team please review this for an exchange or return? We simply want the product we believed we were purchasing based on the floor model. Thank you — we would really appreciate assistance. I'd be happy to return it for a store credit but unable to have a discussion with anyone even though they are bombarding me with Ratings requests.

Horrible customer service and even worse MANAGEMENT! I’ve been shopping with Ashley Furniture for over 15 years and the quality and customer service has completely gone downhill. I truly understand and have a newfound appreciation for the rise of online shopping. Save your energy, preserve your peace, and go with Wayfair!

🧡

Very poor experience trying to get a warranty return. The team are evasive and dishonest. Trying to delay to the point where I give up and don’t peruse the claim.

REPORRING TO BBB TODAY! Extremely disappointed. I bought an upholstered queen size bedframe and mattress. The headboard had large black marks frame all across the board. The picture attached only shows one end, towards the other end the mark got wider and darker, but i didn't take a picture until after delivery man attempted to scrub it off (he was trying to remove it before i walked back into the room and saw it). Bbut even after you can see where the stain was scrubbed. I've contacted Ashley 3 times now since it was delivered just over 2 weeks ago and have yet to have someone contact me. With exception to my initial interaction when I bought the furniture, this is below par service. Now i have to spend more time escalatjng this. Not what I expected from Ashley.

Charles was knowledgeable and very helpful. He made sure I got the best deal an I appreciated his congenial vibe.

Our Sales Professional, Mr. Charlie S. at the Katy location was very helpful, and knowledgeable of the stores items. Most of all he greeted us with a true concern to assist us by asking questions ( our color scheme, etc.)

Ashley furniture came in clutch, couldn’t be happier with the service our sales rep Amir provided. Attentive, courteous, knowledgeable and to the point, most certainly will be doing business there again.

My daughter and I loved the selection and the sales people were amazing. Not sure if I have his name right but I think it was Charles. He paid attention to detail and remembered my daughter coming in the store. The whole process was great because of him. Kudos Charles 👏🏽

I spent all day at other stores searching for a particular bed frame for my new place and this Ashley was like the 5th one I ended up in. Reece was the first person to greet me and asked if there was anything specific I was needing. I shared the details and the first bed he showed me was PERFECT, it was exactly what I was looking for. His friendliness and professionalism left an impression and I ended up buying 2 of them lol. Thanks Reece!

Retired and downsizing from a large house to an apartment, and Ryan at Ashley’s helped my husband and I find just the right furniture to begin a new adventure! Prices were great and I love that our new furniture is made in America and looks beautiful in our new home! We’ll be back for more!

Rodney is a great sales person, he helped us find what we were looking for and is very patient.

Salesman Terry did a good job clearing our doubts and being patient with us!

(Translated by Google) Excellent service, my congratulations and thanks to Marcos Escobar. 100% satisfied, thank you 🙂 (Original) Excelente trato , mis felicitaciones y agradecimiento a Marcos Escobar 100% satisfechos gracias 🙂

I had a great experience purchasing a new love seat. Was easy no pressure with good prices.

Excellent service

I wanted to write a really good review - sadly, my experience just doesn't warrant that. It has been almost 2 months since the Ashley delivery service damaged two new sofas during the delivery. I opened a claim for service the following day - and two months later I've only received a few of the necessary replacement parts. Today I was greeted by an email requesting photos of damage, as if I've just opened a case with them. I'm about ready to move the conversation to having them send the delivery service out to pickup the damaged furniture and refund the entire purchase. Absolutely shameful that the delivery guys dragged leather across concrete. No one at the store answers calls. I managed to find a number where someone answered, and was told to send text messages to another number - that's the only way to get anything done. But it doesn't actually get anything done - just get the run-around and wasted time.

Great experience with Amir at the Katy location. He explained everything very well and was patient the whole time. Recommend him to anyone.

Great experience!!!

Very friendly and helpful.

Charles has been extremely helpful to explore and understand yet allowing us space and time to decide. Loved it. Waiting for our furniture now

Ordered three rugs August 16, 2025. Received one. Cancelled one and still waiting on the third. Was lied to over and over. My sales associate, Alyssa told me twice she would call me back and I have yet to hear from her. Once they make the sale…good luck! Poor Management also.

(Translated by Google) Excellent (Original) Excelente

(Translated by Google) Excellent service from Mr. Marcos! All the furniture is beautiful! (Original) Excelente atención del señor Marcos! Todos los muebles están hermosos!!

Wasted time and money dealing with this store. Wish I would have kept on driving instead of stopping in the day that I did.

We had been to several furniture stores and were not confordable with sales persons putting pressure on you to buy at Ashley s didn’t feel any pressure sales person Phil was very patient and helpful on what we wanted

Charles was very patient and welcoming. He took time to show us everything we were interested in. I highly recommend this store and Charles for your needs!

Great experience. Vanessa and Alex were amazing.

Rodney was incredibly professional, welcoming, and informative. He took the time to understand my needs and offered several options that fit perfectly within my budget. I felt truly heard and left with everything I wanted. Thank you, Rodney!

Great experience, I described to Terry Pettit what I wanted and needed. He was very knowledgeable and kind, he showed me several things but the first one he showed me was what I needed. It was perfect. I love Ashley Homestore in Katy! Very friendly and we had some gteat conversations ❤️✨💫

I received a partial delivery, notwithstanding I was very specific with only making a purchase on items in stock . Your store and warehouse systems are not working.

Excellent service, very professional and good quality furniture

I had very very very bad experience with this place.They’re unprofessional,Rude,And liar..I order stuff they promised the date and never delivered,Second date setup and never delivered again 3rd delivery date missing products,If I had -10 option I would definitely select that..Stay away from Ashley. Definitely not recommended 👎👎👎👎

My family recently visited Ashley Furniture, and we had the pleasure of working with Rodney Francois as our salesman. He was personable, funny, and down-to-earth, which made the whole experience enjoyable and stress-free. Rodney took great care of us and gave us a really good deal on my son’s bedroom furniture. Excellent customer service and a great shopping experience—highly recommend asking for Rodney if you visit!

Great manager!! Friendly atmosphere. Everyone was willing to help very courteous!

Alyssa was very professional. She knew the couches well and helped us pick a great couch!

(Translated by Google) Perfect, the attention was magnificent and the whole process was super easy. (Original) Perfecto la atención magnífica y todo el proceso súper facil

Went to Ashley looking for nightstands, a dresser, and dining chairs. We were promptly greeted by Rodney who was super helpful with showing us around the showroom and assist me with finding what I was looking for. He was personable and not just interested in making a sale but building rapport and making friends and asking you about life things. I love when a sales representative is personable and can make it a good time and not just trying to make the sale. I want to thank Rodney for the assistance and in purchasing the nightstands and dresser. Going to go back soon and look for chairs with Rodney again!!

My husband and I dropped in today just to look around. 2 employees closer to the back kept nudging each other and pointing at us as if they were trying to figuer out who would assist us. One in a red shirt one in a gray shirt. Both men walked off. We crossed paths with the red shirt guy shortly after, he asked of we had been assistanted and I said no, but we were just browsing, he asked what we were looking for and I said nothing in particular, just killing time. The look of disgust on his face before walking off and then shaking his head over and over before looking back at us to give us another nasty look was shocking. Probably won't be back. Wow...

We've shopped with Charles twice, and both times have been a great, quick experience. He's consistently helpful and efficient—highly recommended!

Excellent service. Very happy with the experience. Sales guy greeted us but wasn't too pushy. He waited patiently until we asked for help and then he delivered in a balanced way. Kudos to that guy. Update: Knocking off 1 star from the original 5 stars because I had to fight for them to honor the commitment to deliver on the day that was agreed upon. Long story short, we have a house warming party and needed the table we bought delivered by end of week. After two confirmations of delivery they cancelled it so I had to call complain and have them fix it. Total pain. Not a good experience. The experience at the store was great. The delivery experience was bad.

Brian is an awesome salesperson,, but I do think you should bring back Progressive, Acima 12% extra to pay off early is ridiculous

I had a wonderful experience. The store has a beautiful selection of high-quality furniture. Ken was knowledgeable, patient, and never pushy. He helped me find the perfect pieces for my home.

Brian was our Salesman, he did an excellent job today ! Professional and explained everything thoroughly, not high pressure, store selection great !! We will be back to purchase other items soon!

I had a wonderful experience so happy

Always an easy process buying furniture here! Charlie was great! He was professional, helpful and patient when my daughter changed her mind on furniture at the last minute. I’ve bought several room sets here, and will keep going back for needs in the future.

Rodney was great to work with and explained the different upholstery coverings to us.

If you want to wait around 5 months for your order to be delivered, have at least 6 useless phone conversations every week, receive contradictory texts every day canceling your order, have at least 1 migraine after every call, and receive rude workers who say things about your family in Spanish (thinking you don't understand the language), Ashley furniture is the place for you! You'll suffer a headache per each dollar spent here! 💩

Rodney was amazing! Extremely knowledgeable and was a joy to be around!

Went into Ashley furniture today and was greeted by Charles, received GREAT service. I knew what I was looking for he assisted in the process making my visit enjoyable and pleasant. KUDOS Charles for great service

Very helpful and gave us options on the different item we were looking at

The manager was excellent I was in and out I forgot his name but he is the manager.. great customer service and catered to my furniture needs

Great Experience Choosing and buying new furniture for our home

Charleswas so helpful and patient in explaining everything,we truly appreciate his help on our purchased!

Phil who assisted us was every bit a perfect gentleman and salesman. Even though we changed our initial order, he assisted us with kindness and continued to be helpful in every way.

We went to every story looking for the right couch and found it here! Charles is the best dude ever! I would buy anything from that guy!!

(Translated by Google) I am really grateful to the representative, very nice, helpful and focused on his sales, without a doubt the best seller (Original) En realidad estoy agradecida con el representante muy agradable ,servicial y enfocado en sus ventas sin duda el mejor vendedor

100% recommended. The service was impeccable and very fast. The seller was always attentive to every detail and very kind and friendly. We got exactly what we were looking for, and with very good discounts.

Marcos was very helpful in helping us with bed and mattress selections today. He is a real asset to Ashley Furniture!

Very nice place and very helpful staff, the person that help us was very helpful and friendly. Very knowledgeable and offer great advice on the dinning room table we were looking for

Great selection of sofas and the salesman was helpful in addressing our needs.

The sales people have been nothing but amazing in helping me with my purchases. Ryan and Reece have excellent customer service skills.

Excellent service and professionalism observed, especially being a repeat customer. The salesman was fantastic.

I had a great experience purchasing my mattress and adjustable bed frame. Charlie was very helpful and professional, and explained everything in detail.

Phillip J is amazing!!! Recommend going to have him outfit your home. 😊

Excellent customer service! Philip made my shopping experience a breeze!

We found several items that we need and really like. Charlie knew the products well and helped us get a good deal on the purchase.

Very helpful, professional and was able to take care of my needs within a reasonable timeframe.

Had gone to get a Sofa which was on labor day sale and got it, was also looking for dinning chairs which were online only so could not get that in store, had to order online separately. Overall the experience was OK as the store did help us get what we wanted at the price which was advertised. Still waiting for the delivery. 🚚 Katy store is nice 😊

Great Costumer Service and Awesome Furniture

I loved the attention I got from Marcos. Thank y’all !

Adam Z. was great! Super helpful & helped with clear communication during the sale. Very happy with the piece I purchased & definitely recommend!

Honestly… myself and my spouse went in there dead set on a bed set that we saw at another Ashley furniture store in hopes it was here . Till Rodney and Terry came. Myself and her were hesitant at first because we didn’t want to get “Got”, we went in there already knowing we were going to get a bed set for our new home. But after talking with Rodney and Terry, we felt comfortable with them and we played to their game, I knew there job was there to “sell us” something so they can get a little something out of it. But it wasn’t that. I like people that are blunt and straight to the point with me. And Rodney was that person he didn’t BS us on anything and told me straight up. He didn’t try to sell me on something that we would “like” but sold us on something that we ended up “falling in-love with”. And we are Happy with it because we know it’ll last us for many years to come. Don’t settle for less get Rodney and Terry and they will get you something that will last you a life time.

Marcos helped me out with my purchase. Great customer service and pricing. 100% recommend

This place has beautiful things and the best is Phillip Johnson's attention, thank you very much for the shopping experience and my deals!!

Although the sales person was amazing, I will not be shopping at Ashley furniture again. I have bought many large items from them but this last experience has ruined this company for me. The furniture came damaged and I have been fighting with corporate or whoever they are since April. Not the stores fault I know but the company as a whole does not care.

Rodney was amazing! He was patient and showed us options to ensure we purchased what we were looking for! We've purchased our living room set from Ashley's 13 years ago and their quality is amazing, which is why we are back!

I had a wonderful experience with Ashley in Katy buying our recliner sofa. An special Thanks to Marcos Escobar, who served us wonderfully.

What the heck, I bought insurance from ashley it is handled by a third party, they dont even have the details of the insurance. This is bad they get your money jus to swindle your money??????? By the way it was bought 3 years ago, so its not like I bought it yesterday and expect it to be in the other company system today.

Ken was great! Very helpful and knowledgeable.

Nice clean and organized store. I was greeted by Charles as soon as I walked in. He was knowledgeable on products and made great recommendations.

Ken was Grea

Rodney expertise on sales and the furniture was marvelous at Ashley furniture in Katy. My goal was to get a new living room set and ended up getting a new bedroom set. I would highly recommend this store. The only downfall is the length of delivery,( waiting on sofa set). Quality furniture and sales.

Nice big store. Charlie was awesome. Got me just what I was looking for and at a price point I could afford. Will be back for any future purchases

I purchased a new dining table in the store and was delivered a damaged/used dining table. Firstly, it was delivered on a Saturday not in its original packaging but in a cardboard box labeled a king size bed. My husband signed for the delivery and when he put it together, noticed the table leg was severely damaged as well as minor scratches and discoloration on one of the table pieces. On Monday, I called the store about the situation and requested they send me a new dining table. I was told it was a discontinued item and they could not send me a new table, they offered a $120 discount or store credit for a different table. Furniture selection for your home is very personal and I did not want another dining table, I wanted the one I selected in the store. Neither options were acceptable to me and the store refused to take back the damaged dining table and refund me. I will be suing them for the following: Breach of contract: The furniture store failed to deliver the item I paid for, providing a damaged one instead, thus breaching the terms of the sale. Breach of implied warranty: Under consumer protection laws, there is an implied warranty that products sold will be fit for their ordinary purpose. A damaged item is not fit for use and violates this warranty. Unfair and deceptive trade practices: By refusing to provide a refund for a defective product, the company engaged in deceptive business practices. I am disappointed this company has such deceptive business practices given it is a large national chain. Do not buy from them.

Marcos was very helpful. Looking forward to getting my new couch!

Amir and Ken treated us very well. Extremely good experience. Amir was extremely helpful in finalizing the selection for us.

Great job!

Very friendly and was very informative. I am excited about my purchase and the great sale price.

Charles was amazing! Not pushy at all, very knowledgeable, very respectful and just a fun, cool guy. Great experience!!!

Charles was very helpful and very professional and kind

Charles at the Katy-Ashley Store was very professional, patient, and extremely knowledgeable about the furniture pieces we were looking to place in our home. Ask for Charles!!

Excellent!

Very helpful and professional

Amir was great! Very knowledgeable and patient.

We had a great experience. Our sales person was excellent.

I had such a wonderful experience at Ashley Furniture thanks to Charlie! He went above and beyond to help me find the perfect lamps, and I absolutely love them. Charlie was incredibly friendly, patient, and knowledgeable—truly one of the best when it comes to customer service. He made the entire shopping experience easy and enjoyable. I’ll definitely be coming back and recommending him to friends and family.

Great service. Broad, good quality, competitively priced, in stock furniture.

Very friendly and extremely helpful service!

Marcos was amazing, enjoyed the shopping experience

(Translated by Google) Excellent (Original) Excelente

Terry did wonderful job assisting with the purchase of my brand new leather couc💯 Ask for Terry when furnishing your home

Marcos was absolutely amazing!!!

Sales person was extremely knowledgeable and grounded.

Great service

I will never buy from Ashley Furniture again — worst experience ever. The bedroom set I received was a complete quality and service failure. The dresser and nightstand are unstable, the edges of several pieces are dangerously sharp, and the interior surfaces are unfinished — leaving splinters, scratches, and wood debris on my clothing. These defects only became clear after use, yet Ashley’s rigid return policy offers no protection in such cases. My repeated attempts to resolve the issue were met with constant handoffs between representatives, unreasonable demands for photographic proof of problems that require in-person inspection, and empty promises from the escalation team — who ultimately made things worse. Replacement parts arrived weeks ago, but no technician ever came to install them, and the company has since stopped responding. This is far from the quality, safety, and accountability expected from a national brand. I have been in this loop for three months and still no resolution! Very frustrated with the terrible experience.

Definitely recommend and will continue shopping @ Ashley’s. Alyssa @ I-10 location was WONDERFUL!! She introduced herself but gave us space, checked on us multiple times but again without being pushy. She was friendly and did not mind all the questions we asked even if asked more than once. Was not planning on buying anything but walked away with some furniture because of her help and knowledge.

We had very nice experience, thank you very much Phil for providing us with an excellent customer service, keep it up!

Dan was very informative,Friendly and patient. He answered all our questions and made this experience a breeze

Purchased a chase furniture and I was very much welcomed and it was very easy to purchase. Everyone was so very helpful with me.

Brian was very helpful and got me the best deal. The whole process was so quick and easy. He truly made my experience great.

I dislike incompetent sellers. What's so hard in writing down the item number I pointed on? Buyers be aware: DON'T take any verbal confirmation. If you see something wrong, don't take, oh yeah, even though it says this, it will be fixed in the system. LIES!! The same error shows up on your door and if it comes in your house, you can't return it.

Mr. Phillip Johnson was our Salesman and he provided Excellent Customer Service! He is professional and knowledgeable. I appreciated the discounts he applied on entire purchase. My furniture was delivered today. Delivery was issue free. I love the quality and style of my new furniture. Thankyou ASHLEY!!

The team was so helpful. We had been mattress shopping for so long and we finally made a decision. They answered all our questions and really helped us get to a place we needed to. We have since recommended family members to check them out.

Wonderful experience. I truly appreciate Marcos for helping my finance and I get the perfect bedframe for us. He’s professional and great to work with!

Carve phillips helps us alot with our purchase. Thank you so much

Loved the customer service and inventory! Amir was awesome!

Aggressive sales tactics. Sales person politely greeted me upon entering and I politely told him I was just looking around and declined assistance. He then proceeded to follow me and would not allow me to shop independently. I told them 4 times I did not need a sales person following me and he would not leave me alone. He said I had an attitude and he took on a very condescending tone, laughing at me each time I politely asked to have space to shop on my own. I provided feedback to manager who said his sales guy was “just doing his job.” The sales guy laughed at me as I walked out (walked out to take my business elsewhere that is more professional). I’ve never been so aggressively hounded in a store. Avoid this place if you’re trying to find a pleasant low pressure shopping experience - you won’t find that here. That was such an offensive experience.

I appreciate the great service from Adame and his manager, especially considering mine was not a large purchase. I just needed a headboard for the queen bead in our guest room.

(Translated by Google) Super Bad! I bought a new bed frame and they gave it to me broken. The store only washes their hands. (Original) Super Malo, Compre un frame de cama Nuevo y me lo dieron quebrado LA tienda solo se lavan las manos

Brokey furniture store. All the tags have payment plans so you can know how long it will take you to pay off your $50 lamp!

Charles was AMAZING!!!!! He was very kind and knowledgeable. He took care of all our needs in a timely manner. My husband and I are very pleased with his EXCELLENT service.

Charlie was knowledgeable, professional, quick, and polite. I am a furniture salesman as well and appreciate him giving us our time to shop and talk , then present to ask all our questions. Thank the Team Again

The manager and the salesman the was nice to me and my family thanks guys… and everyone was keep asking if we needed help… thanks again I will always definitely come again thanks….nice team.

Charlie Charlie Charlie . The best absolute BEST!

Amazing place, full of options to choose great prices and the Staff is outstanding. The Girl ALYSSA that took care of us was so friendly and helpful, what an amazing experience, she did great, she is tremendous seller.

Alyssa was super helpful with our purchase and made it a seamless process! Could not be more pleased with our experience and super excited for our purchase to deliver in less than 1 week!

Disappointed

7/23/2025, after work around 7pm. I went in hoping to purchase a sectional and get a fairly quick delivery… I wasn’t greeted and those that were busy didn’t make any gesture to give them a moment or that they’d get someone to help me. I walked around for about 10min and saw a sales man pass by again that didn’t acknowledge me, so I kindly had to stop him and ask him to send someone to help. Shortly after I was finally approached by Alex, who was GREAT but unfortunately their system was down and he said he’d message me tomorrow, which he did. The next day he asked me to go in and ask for Marco and he’d help me with my purchase. Again I went in straight after work at 4:30pm, as I started the process with Marco ( who was also very polite) their system went down again. I decide to wait for a short time hoping they’d be back up and running, they were not. Marco stated he’d hate to have me waiting and he’d call me. I was frustrated because now I definitely wouldn’t get a delivery anytime soon. I went home and waited and waited until I decided to call up to the store and speak to a manager for clarification , if I should just go down to another furniture store. I called at 7pm and spoke to Bryan, he stated system was back up and he’d do his best to get me a quick delivery date but I needed to go back in that evening. It’s a 20min drive and I was exhausted from work, traffic and having to go back and forth both days…. But I really liked this sectional. Once I got there it was fairly quick process, he got the ball rolling and was able to get delivery on Tuesday the 29th, not bad. I really wished they would of given me a greater deal for all that frustration but ultimately I’m getting the sectional I desired.

Reece was super helpful and patient. He helped me pick the perfect couch!

Once you have purchased product from Ashley Furniture you are passed off to an A.I Chatbot. First 3 deliveries were all damaged products and one piece has still been sitting here at my home for the last 60 days with no resolution of picking it up. I’ve been to the store a few times over the last 60 days and at this point there is not a single person at this store can make anything happen. They blame it on the delivery, their chatbot that they have built to respond to customers is worthless. They label their selves the #1 furniture store in America, However all my furniture purchased from their competitors have had same day delivery and no damaged items at all. Maybe they should take some tips from Gallery Furniture on how to handle their Clients. If I could give this company a “0” Star I would do so in a “Heartbeat”

Worst experience I've ever had with a furniture company will never buy from them again. Even Rooms to Go are better. Takes your money & does not live up to customer service, let alone good customer service. Don't understand how they stay in business

Marcos helped my wife and I find a nursing chair that was a great option us! He provided great service throughout the search and the ordering process. We really appreciated how easy and pressure-free the entire process was.

I went to look for a new couch, when I entered an older gentleman welcomed me in and told me the deals. I’ve gotten bedroom furniture from them before so I was excited to look. I looked around and found a few that I really liked. What I didn’t like was he hovered over me the entire time. He wouldn’t let me or my friend who was with me breathe. He didn’t give us a chance to check out a few options just by ourselves. I understand you need to make a sale but at least let your customers breathe and look without you standing over them the entire time. I left because I felt uncomfortable. When I thanked him for his time he literally said “no, you can’t leave. You haven’t looked at all of them” with the most upset look on his face ??? You can’t tell someone no they aren’t allowed to leave. I’m sure all of his other sales associates knew he spoke to us so they weren’t going to steal his commission. All I’m saying is he would’ve made a sale that day if he didn’t hover over me the entire time.

Great customer service and great price on recliner.

We were helped by Reece, and he was fantastic! We originally came in just to look at new beds, but Reece took the time to thoroughly explain our options, discuss posture and support, and walk us through the financing process. His knowledge and customer service were outstanding—we couldn’t have asked for a better experience. Thank you, Reece! We’re excited for our new bed to arrive this week!

(Translated by Google) The seller was super excellent, he took care of every detail and helped us find exactly what we needed. (Original) El vendedor fue super excelente cuido cada detalle y nos ayudo ha buscar justo loq necesitavamos

Had a very good experience at the, with a great sales agent , his personality is Amazing 👍

The showroom floor is nice and clean, the sales staff are nice, but very...annoying? I know it's your job to sell but being pushy is a thing of the past. It doesn't feel good to be followed. My wife and I also saw another sales rep encountering another customer, an African American male, was extremely pushy and rude with the "what price do you want then?". I get the message, but that was a sour taste delivery. We walked out after that.

Excellent and very impressive service provided by sales associate Ms.Alisa.

I don’t speak English well, so shopping is hard for me. But Adame was very kind and helped me a lot from the beginning to the end. Thanks to him, I found a coffee table I really like. His service was great, and I’m very happy.

Charlie was a phenomenal help! Very informative and knowledgeable on my various purchases.

Ken greeted us kindly at the door, and was eager to help us with finding a set that worked for us. Ken gave us the space to explore, but also remained near for any questions we had about the furniture. He helped with understanding financing options and making the best decision for our purchase.

Carve is super helpful and friendly. Great service and honest about delivery and quality.

Charles was outstanding great customer service

Charlie Smith was SHARP and incredibly knowledgeable!! Great service and excellent deal!!

They were very good Marco was very helpful

Good

The sale person was really Great, I told him what I was looking for, as comfort,and was very satisfied of the product s that was offered .

5 star goes to Carvé Phillips, the Manager! He’s very professional. Although we cancelled our order a day after, he maintained his professionalism and helped us with the order cancellation.

The salesman needs to talk less and listen more.

Great customer service

Pleasurable fast painless complete thanks Charles

(Translated by Google) Personalized attention and they really cared about always providing a good solution. (Original) Atención personalizada y de verdad se preocuparon en dar siempre una buena solucion

Charlie at Ashley furniture was absolutely wonderful!! He helped me find so many wonderful pieces for my new home. He customized my mattress shopping experience and helped me bundle and save! 10/10 recommend him. He’s a great salesman.

Charles, was extremely knowledgeable and patience with us in helping choose our bedframs. Would highly recommend your location.

Carve was very hospitable and helpful I am very pleased with my purchase last but not least the customer service was impeccable 👌

Friendly help and very knowledgable about the furniture!

Phil provided excellent service! Highly recommend connecting with him if you have any questions.

Good service helpful and fast delivery

The best

Went furniture shopping, negotiated a price of 1500. 1900 including delivery setup and taxes. I started signing documents on their iPad and when i asked to read what i was signing first, the salesman told me hed print the papers out after i signed them all! Come to find out he was trying to get me to sign for a price of 2600. Cancelled the sale, him and his manager started acting very rude and irritated with me once they realized i caught it. They quoted me a counter offer of 2400 and i refused. Read before you sign, always!!

Charles Croom was at the entrance and immediately told us to the couches that I was looking to purchase! He knew, measurements, pricing, quality etc. I left a happy customer !

Brian is the best, totally restored my confidence in Ashley.

Brian is the best, totally restored my confidence on Ashley!

Me and my wife have been looking for the best deals for furniture to put in our Home. Ashley had everything we were looking for plus the DEAL WE GOT WAS THE BEST FOR WHAT WE PURCHASED thank you Ashley.

Great customer service from start to finish! We were greeted as soon as we walked in the door. We changed our mind a couple of times throughout the ordering process and didn't bat an eye or skip a beat. They quickly made the change and moved on. We found the perfect dining table from their HUGE selection, and the manager was kind enough to give us a deal on the reclining loveseat we picked out at the last minute. Really glad we decided to stop in! Thanks, y'all!

Very helpful had a fantastic deal Alex Castillo was of great service and helped us thoroughly

Found the table we wanted at the price that we were looking for…..

This transaction was the smoothest of all furniture transactions that I have encountered. CINDY was awesome, professional and friendly. Cindy was very knowledgeable with the different product options available. This transaction from start to finish took no more than 30 minutes. Me and my husband are very please with the service we received today, 07/06/2025.

Carve Phillips was an excellent salesman and handled everything from start to finish and explained all about our purchase and other options we had

Marcos was excellent - helped us find the perfect toddler bed set

I had excellent customer service from William

Came in to browse patio furniture and left with an awesome shelf for my office all in about 20 minutes with great customer service by Marcos!

Charles was so helpful in helping my fiance and I find the perfect mattress. He was quick, detailed and kind!

I was looking for a hide a bed sofa and recliner chair. Brian Fritz assisted me with my search. Brian was very patient and explained the fabrics and durability of each. There were several options and he assisted me with selecting the right one for me. Brian was very thorough with the explanations and with completing the order. This was a very positive experience and will not hesitate to shop Ashley furniture in the future.

Amazing customer service!

Reese was a great sales rep.

Alex was the best!

My salesman Charles provided a pleasurable shopping experience. He was engaged, listened to what I needed, and at no time did I feel rushed. We designed my new office space to my specifications. I am happy with my purchase.

Our salesman Carve was very professional knowledgeable and a big help

(Translated by Google) They have always treated us very well. They have attentive and respectful staff, trained to provide the best guidance on what would truly meet our expectations regarding what we are looking for and need. Thank you very much! (Original) Siempre nos han atendido muy bien, tienen personal atento y respetuoso, capacitado para la mejor orientacion de lo que realmente cubriría nuestras espectativas en cuanto a lo que buscamos y necesitamos. Muchas gracias !

Purchased furniture and was scheduled a delivery. After purchase the delivery was rescheduled for a different day that was not acceptable. The sales person and manager refused to help and we felt that since the sale was complete they didn’t care! Complete lack of post sale assistance

Shout out to Dan Aurelio at the Katy Home Store! From the moment I walked in, Dan welcomed me warmly and took the time to explain the layout of the store. He was incredibly knowledgeable about the different furniture styles and fabric options, and best of all he wasn't pushy. Dan answered all my questions with patience and professionalism, making the experience enjoyable. I'm so happy with my decision and absolutely love my new family room furniture. Thank you again, Dan for making this such an easy and pleasant purchase!

Needed a chair for the house & found what I needed. My salesperson was knowledgable & helpful in finding my chair

Satisfaction and achievement AMIL..

100% feedback

My wife and I came in and Reece was extremely helpful and knowledgeable in suggesting products suited for our needs. This man deserves to be manager, give him a raise.

Amir was great!

bought a mattress last year then until now never receive it

Great furniture with outstanding prices. We had been to 5 furniture stores and finally found the sectional we wanted. The staff was so amazing and worked with us on our budget. I would definitely buy furniture from Ashley again!

Dan was very helpful with the purchase of my power recliner.

Ashley Furniture - Excellent Customer Service Experience 24JUN25 Mr. Phillip Johnson was our Salesman and he provided Excellent Customer Service! I had an extremely refreshing sales experience, (in this day & time of wide spread poor/non-existing personal contact and customer service.) His initial greeting as we entered the store relayed a sincerely eager interested in helping us. So welcomed !!! --- We had just arrived to Houston Airport@0830 from Hawaii. My Daughter recommended Ashley 👌🏾. He was an awesome example; full of professional, knowledgeable, friendly & attentive customer service. He was knowledgeable of the inventory, pricing & availability. He was able to take the roomsize infoprovided and share & advise regarding furniture pieces placement. He was patient & thoughtful when addressing my questions/concerns about color coordination, quality and durability of our selected pieces. I mentioned a furniture piece I saw in Hawaii, and he was familiar with piece & immediately located the piece on his showroom floor. I appreciated the discounts he applied and how he was forthcoming and descriptive in providing details for purchase & delivery options and delivery directions and timing options. He made efforts to work with my time schedule & payment selection. I am so thankful to have been assisted by Mr. Johnson - He was extremely pleasant, informative & enjoyable to work with. I would gladly recommend that he be sought out by anyone visiting Ashley Furniture. Alexis Conner

My wife and i experience today at Ashley in Katy was very awarding. Buying from Ashley is the way to go. Thanks Reece

Marcos was amazing! He is very friendly and knowledgeable.

Charles provided us with excellent service!

Felicia was amazing to work with, very helpful and honest. Unfortunately, the sectional that I had chosen said it was available for my preferred delivery date but then when we got to the end of the transaction, the date changed so I had to choose another one but overall, it was a great experience. I’m still holding out for that sectional to be Changed to available.!!

Amir Shekarisaz is a PHENOMENAL sales person, very professional, great personality. If you need anything for your home, patio, he's the person to ask for at Ashley Furniture in Katy.

Don't buy anything from here. Their after-sales customer service is pathetic. I bought a queen bed from them in February 2025. I noticed they forgot to attach the wooden leg to the frame. Reaching customer service is also horrible. You can't talk. It's sms based. Submitted a ticket on June 16 with the picture of the issue. After a week they came back It was wear and tear.

The store manager that helped me was amazing , very detailed and left me more that confident about my purchase. Ask for Jay Carvey!

Felicia was amazing! She guided us and explained everything extremely well. Will definitely continue to shop with Ashley furniture in the future.

Reese K. at Ashley Story-Katy was awesome to work with and super knowledgeable about the Ashley furniture products. Would recommend anyone to him for their home furniture needs.

The Sales Rep. Was very nice. He gave me great service no preassure. The checkout was quick and easy.

Very good quality products for price. 4 stars because the payment process is SLOW; takes forever to make invoice and pay

Quick and easy sales- not pushy at all

Very nice people

The sales rep did a very good job, informing us of all the options yet Letting us look around on our own as well. The key is the entire purchase experience will depend on timely delivery of the furniture and set up at my home. Thank you

"Don" really worked with us we found everything we were looking for and the price was right!

JHAMAL MCCORMICK Was the BEST and Management I give a A+

Good experience Vanessa Camacho was helpful and a skilled salesperson

Folks, yesterday I hit up the fantastic Ashley Homestore on I-10 at Fry Road in Katy, Texas—classy place, best furniture, believe me! Jhamal Mccormick, this big, friendly sales pro, was absolutely tremendous—helped me snag the perfect chair like a furniture wizard! The price? A total steal for that top-notch quality. Only tiny hiccup? Three weeks for delivery—c’mon, I want it now! But Jhamal and Ashley Homestore? Absolutely the greatest, folks!

Great experience. I thought Ashley was Chinese content, but it’s manufactin America. Fantastic sales people and quick process. Only one of a half dozen stores that had what we wanted.

Sleep Dr. Aurelio’s knowledge and passion are hard to find these days. Great job making you feel a little more comfortable making large purchases.

Great service and very professional

(Translated by Google) We had a very unpleasant experience here. We bought an armchair in March and it was damaged during delivery. We requested a repair and for months now we've only been told that the part is not yet available. It's been so disappointing and frustrating. After so much time, they should have replaced it with a new one and not kept us waiting for a repair. It hasn't been days, it's been weeks!!! I definitely do not recommend this place. (Original) Hemos tenido una muy desagradable experiencia aquí, compramos un sillón desde marzo y durante la entrega lo dañaron, se solicitó la reparación y desde hace meses solo nos han dicho que la refacción aún no está disponible, ha sido tan decepcionante y frustrante, después de tanto tempo deberían de reemplazarlo con uno nuevo y no tenernos en espera para una reparación, no han sido días, han transcurrido semanas!!! No recomiendo este lugar definitivamente.

Charles C was fantastic!

Item arrived damaged. Called customer service and they promised a $50 refund to original purchase method to keep 'as is.' I never got the refund and now they say it was entered as store credit and nothing they can do about it. Sounds very fishy!! Also, can never call stores directly.. must go through central customer service where they give you the runaround and keep you on the phone until you hang up. Will never shop here again... you would think spending $500 on a dresser means good service 🙅‍♀️

Great customer service! Nice furniture!

The product is of good quality, but the customer service is poor, the delivery service is terrible, and unfortunately, the customer support is not responsive.

AMAZING!! 1000/10

excellent!

I enjoy the variety of furniture and accessories. I feel my sales person valued my time and tried to help locate items I was interested in.

William Chun Rojo was very patient and helpful.

Excellent attention and kindness from Mr. Brian Fritz. He was very patient because I was very indecisive and gave me suggestions to combine my ideas. Thanks

Alex was absolutely wonderful helping me find a bed frame. He was very clam, kind , and patient. Didn’t pressure or push anything just very genuine and answered all my questions. Thanks so much!

Wonderful experience, nice easy. Marcos Escobar was amazing.

(Translated by Google) Excellent service, good prices and quality (Original) Excelente atención buenos precios y calidad

Charlie did a great job with assisting me find a new new bedroom set and mattress. Very knowledgeable and very personable. Thank you.

If you want to maintain a pleasant shopping experience, definitely don't come Ashley

Never buy from them. Once delivered, you can never return. This is a bully policy.

My sales person Carve Phillips was very helpful and professional! Helped me find exactly what I wanted. Will shop again and specifically ask for him!

The experience was fast and easy

Our salesman was wonderful.

Good service

I had the best experience at the Katy store had the pleasure of having Brian Fritz as my sales person . He explained every detail about the living room set that I purchased, he’s patient didn’t try to fast talk me into purchasing the set just to make a sale. I had a bad experience at the Tomball location , the sale person was the total opposite of Brian he made it seemed like he was trying to sell me what he wanted just to make a sale . My son brought me to this store because of the good reviews and I knew he would ask the right questions. This sales person went as far as to tell my son I was buying it not him . My son told him he didn’t like his attitude and told him he wanted another sales person, he slammed the tablet on the table . And at one point he told me my son should go half on the purchase with me. I told him my son and his wife does good by me and this was my purchase and I wanted to stay within my budget. I think his name was Toby and he said he’s from Beaumont Tx and had been working for the company since the age of 18 , he became belligerent. My son had a conversation with the store manager. We left that store and went to Katy and got excellent service, I want to thank Brian for his professionalism.

Very good Carve did awesome helping me

We had a great experience today. Loved working with Charles. Thank you so much for your help. Super fast and efficient way to find exactly what we wanted in a timely fashion.

I had the BEST experience with Alex C. He helped me from start to finish. He was patient, kind, and did extremely well with assisting me . He took the time to give me the best options for my situation, and I was able to get all the items I wanted. He made my furniture experience the best ever!!! Thank you so much!! Great deals! Come get them before they are gone!!!

Marcos was polite kind and excellent

I had a smooth purchasing experience, and the delivery team provided excellent service with a high level of professionalism. However, I am disappointed that the sectional I ordered was split into two deliveries, scheduled a week apart. Additionally, the delivered pieces had stains on them. Due to these inconveniences, I am rating the store 1 star.

Crave was a great ! He never made us feel pressured, was very personable and worked with us to get what we wanted at a great price. Thanks Crave

Dan was simply amazing, he explained everything with details, me and my wife loved it, going back for some new furniture

Salesperson was very attuned to what we wanted and executed the transaction quickly and efficiently.

The salespeople and manager were very patient and attentive to my furniture decisions. They kept things simple and straightforward

My salesman went above and beyond and did an excellent job explaining the difference between the types of cushion stuffing. He was very patient with me helping me find the right sofa for my needs. Marcos Escobar is why I purchased today. I had actually gone to another Ashley’s location earlier in the day and the salesman was VERY rude and dismissive. I walked out after my interaction with him. I was so pleasantly surprised by how Mr Esboar was so courteous, knowledgeable and had a respectful behavior. It was The way he conducted himself that made me purchase a couch today. Well done.

Great salesman

Great service, and excellent people! We recommend alex!

Marcos was patient, knowledgeable, and accommodating

Charlie our sales rep was super knowledgeable and super friendly, thank you for working with us

I had a wonderful experience at your store! Thank-you Carve Phillips for your excellent customer service! The store itself was beautiful, and the prices were very reasonable. Definitely coming back to Ashley Furniture!

Bought a king sized blanket for $50 and got home and looked at the label and it was a throw but the sales person had me sign 3 pages of paperwork for. no return when he knew he sold me the wrong size. It was actually a throw 60 by 60 instead of a 90 by 108. They practice very deceptive trading at this store. I will never shop at Ashley again. The other blanket I bought could only be ordered and I regret that too because it just might be a twin size being sold for a king size. Very disappointed.

Alyssa was great she took her time with me and got me a great deal on the couch I have been looking at for over 2 years now. She needs a raise!

I made the purchase online and it was easy! Alex in Katy was awesome!

I wanted to deal with Ashley but had to get leverage first before they would negotiate.

Marcos was really helpful yet not pushy at all. Really good service and love the bed I got!

Absolutely terrible experience with Ashley Furniture. Customer service is horrible. The bed I bought fell apart way too quickly. Trying to get replacement parts has been impossible and incredibly difficult. They make it so hard. On top of everything, they charged me TWICE for parts and still haven't shipped ANYTHING. Do NOT recommend anyone buy from or do business with them. Complete nightmare.

Excellent Furniture Best Local Seller, See you again soon. Fast delivery

Fast and easy. Charles was very nice.

Very informative and welcoming staff!

Daniel Aurelio too great care of me and made sure that I got the perfect bed!

I got exactly the best customer service I was looking for

Great and expedient shopping experience. Told salesperson what exactly I was looking for and was out in about 30 minutes. That included comparison of two recliners.

Charles was great, he was very knowledgeable, not pushy and great to work with.

(Translated by Google) Excellent service from Rodney Francois, 100% recommended. (Original) Excelente atención de Rodney Francois recomendado 100%

(Translated by Google) Excellent service. Alex Castillo, the best host, eager to help you get the best deal. (Original) Excelente atención. Alex Castillo el Mejor anfitrión, con ganas de ayudar que salgas con la mejor oferta

I have purchased furniture from this location twice. Both times service was outstanding. I will continue to purchase from here in the future. Highly recommend this location.

The delivery guys did an absolutely great job. Was fast and very professional.

Marcos helped us find the perfect mattress to fit my husband and my own very differing sleep preferences. He was knowledgeable and up front with the monthly cost so there were no surprises in the end. Will update when the bed has been delivered, but so far the sale was smooth and easy.

Felicia was very helpful. Furniture arrives May 7. Let you know then

Phillip provided me with the utmost customer service. I shop at Ashley years ago and back in Louisiana and was never greeted like this before. Not only did he deliver great customer service but he was able to get what I needed within my price range. Give this guy a raise ASAP 😊and I definitely be coming back to the store to purchase more items and he will be my sales guy from here on out!

It’s very nice store Furnishing Specialist CINDY RIOS is very nice on Katy freeway

Every one was helpful and it was a good experience

Wonderful experience with my salesman.

Charles was really easy to work with and was patient with us throughout the whole process. My wife and I went in there with a mission of buying a dresser for our babies room and ended finding one at the store. I mentioned to Charles that I was also interested in buying a mattress in the next couple of months. He introduced to Alex and showed us all the mattresses they had available at the store, we were there for at least an hour trying out different kind of mattresses. My visit at this location in Katy was an 10/10, definitely going back for future purchases on any furniture. Thank you!

Very patient no Harry up and buy

Philip did an amazing job and helped us understand everything and worked with us.

Phillip was great 👍 saleman would recommend him to anyone who wants furniture

I think I’m gonna have to rate my overall experience with Ashley’s 8 out of 10, with the reasoning being that nothing’s perfect.

(Translated by Google) Excellent service. The guys who installed it were very professional and, above all, kind and respectful. 100% recommended. (Original) Excelente servicio los chicos que instalaron fueron muy profesionales y sobre todo amables y respetuosos. Recomendados 100%

Cindy our sales Lady was very friendly. my family and I had a great shopping experience today!

I really enjoyed the service at Ashley furniture store and also was very amazed on how prompt and how communicative the delivery service was. I would highly recommend this to future companies to Copy their delivery style. I was able to track the driver. He was very communicative and on time with my delivery and also was very professional when they arrived. I couldn’t ask for more. Thank you, Ashley furniture for making my experience rememberable and satisfying

I was in the Katy location. Went in there to look for table lamps. Had an idea on what, i wanted. Their online site, offers a lot to look at. But very limited inside the store. Didn’t see the table lamps, i wanted online. I saw something close to what i wanted and settled for what they have in the store. I was thinking, i could take that home that day. But, they dont carry any extra in their store. The Sales Person, had to order it for me. Which is fine. But she didnt know or have an idea of when it will be shipped to me. It’s been a week since, I’ve ordered it. I have not heard from Ashley Furniture on any updates on my order. So I'm wondering, when I’ll be getting my lamps? As a big company like this, there should be some kind of update for the shipping part. But no update at all. This would be something, i would change for this company. Better communication for their online order clients.

Wonderful experience in store and with delivery!! Top notch!

Delivery was on schedule, the guys were efficient and professional!

Very nice and polite and friendly person

No one has ever gone as far as Alex to make sure a customer was satisfied with a purchase. Outstanding customer service. Give this associate a raise.

The severs was great

I want to put Ms Felicia on the stand and say how a wonderful she was, her customer service was outstanding, she even sat and listen to me as I vented and sheaf some tears. Gave me some water to calm dawn, she really made me feel like I was important, so if you sales people want us as buyers to purchase something from Ashley, follow Felicia. Thanks again Ms Felicia and I will be back to look for you

Excellent service and attention.

I am a 50 something female who not only recently moved to Houston with no family and recently bought a mattress and a chest from the Katy location. My sales person Felicia did not explain their “doorstep delivery” or the fact that once an item is delivered it can’t be returned. I have a queen sized mattress that is in a box that I cannot pick up to put in my bedroom. They refused to take it out the box. If I received the proper communication I would have made an informed decision of not purchasing ANYTHING from this place! I asked about warranty in reference to the mattress and she couldn’t give me any information. I’ve purchased from Ashley in other states but never had this experience before. I was told that “doorstep delivery” is like AMAZON! Well I should have purchased from AMAZON at least you can return when you’re not satisfied. So my suggestion buy from Amazon before here since they referred to themselves like Amazon. The to open up chest and to have a nic that I didn’t cause is crazy! UPDATE…yesterday I was told that Paula with customer service would contact me by 6pm. As of today I haven’t heard from Paula. I filed a complaint about the damaged chest yesterday and will see if this is resolved accordingly.

Rodney was my Salesman he did a GREAT JOB 👍! but when it came to product availability it was like all of the sudden I was working with a different company. Some of the products I selected were either not in stock or they didn't sell it anymore. Now let me explain to you Ashley Furniture Store has been sending me emails at least 2 times a day with different specials DAILY to get me in the store to make a purchase, then when I do they don't even have the product available for me to buy. So it's been a month since my purchase and I am being told that one of my items would take 3 more months to be delivered. Another item was supposed to be scheduled for delivery on Tuesday and the representative forgot to put it in the system. So I had to reschedule it for another day. ULTIMATELY, I made the purchase to prepare for guest coming Easter weekend. HAPPY EASTER to me!! Thank you Ashley Furniture,

Charles was excellent!!! He is very knowledgeable about the product he’s selling! Thank you Charles for assisting me with this purchase!!

I had great experience at this store!! My sales lady Felicia Hollis was wonderful help me to find furniture I like. I will go back because of her thank you Felicia

The manager offered me a good deal however she said she would do a soft check on my credit and turns out she did a hard inquiry. It was a very low ball from her. Ended up not buying there...

Charlie was the man with the plan. Helped me and my fiancé with great deals! Could not ask for a better experience!

Awesome and very attentive

Very great customer service

Rodney did such a great job! He definitely helped us get what we needed! ask for him next time you visit Ashley furniture.

I brought my couch out right, my issue is I started shopping a week and the sale person quoted me 1,883 that’s shipping and taxes so when I went to buy the sectional, the prices now 2200. On top of that the sale person I worked with passed me to another salesman when I arrived to the store.

Carve was great!

Exclusive selections, friendly non pushy staff, lots of options financially! I was suprised!

Carve was a knowledgeable, attentive, and efficient salesman. He thoroughly explained the warranty and ensured my delivery was seamless. When the guys delivered my furniture they were quick but careful. It really felt like "white glove" service and overall a positive experience. I will chose Ashley again for my furniture needs.

Charlie S. was very professional, knowledgeable and friendly.. Hopefully I get to order the dinning table soonest 😊🫶🏽

Dan was a great help! Not in our face the whole time we shopped but helpful and friendly with our questions. I would return and ask for him again.

Went above and beyond to assist with my order! Highly recommend! Can’t wait to receive my new bed!

My experience at Ashley in Katy was better than I ever imagined. Phil Johnson was an amazing person& non pushy salesman to help me out during my search for the perfect couches for my new space and made 100% sure that I would leave with exactly what I wanted. The female manager was super friendly and helpful during the process of purchasing. Highly recommend this store to buy all your furniture needs. Keep up the great work.

Great service and kind, patient staff.

Great service and easy to purchase.

Our sales representative Carve P was great! I’ve shopped several other Ashley stores and furniture stores but his customer service was top notch. He didn’t hassle us or make us feel pressured. Easy to understand our time limit and helped worked through that. Due to this experience we purchased more than we expected going in! Would drive the distance again!

excellent sales service.

Alyssa Was amazing and worked really good deal for us. Confident and outstanding personality

Financial fraud. Do not buy from this company. They refuse to offer refunds for items WE HAVE NOT EVEN RECEIVED. What kind of company does that? A canceled item that was never received, and they still making us pay for said item. Can't you see it was canceled? Scam artists. Heed my words, and do not go here unless you want to be charged extra by surprise.

The salesman that helped me was so damn rude and so pushy and fast paced and so unfriendly and unwelcoming his name was brian fritz, i went to get a rug that was mentioned to be in store for pick up and after he said its not and that he will assist me to order it , he only told me it'll take up to 3 weeks after the rushed purchase was done. I needed the rug soon. Horrible experience lack of professionalism.

Was a very good experience, Charles was very knowledgeable about the matress we wanted ! Very professional ! And super nice guy!

Hi Ashley Team! Thank you for reaching out. My experience at Ashley in Katy was wonderful! The sale person was friendly, and knowledgeable. I found exactly what I was looking for. I appreciate your commitment to gathering feedback, and I'll make sure to share my thoughts using the link. Thanks.

Recently bought some furniture at Ashley furniture in Katy and had the best experience with Bianca and Charles is so knowledgeable about mattresses. They made the best team of getting all my questions answered so that I could make an informed decision before I decided to purchase. Bianca went above and beyond with helping getting my old bedroom set removed so that I could get my new bedroom set as soon as possible. If I ever need more furniture, she is my to go person. I HIGHLY recommend her as your sales rep if you are deciding to make a purchase at Ashley furniture in Katy. *UPDATE- 2/21/2025- Delivery…..Horrible process what I am having to deal with which significant changed my rating. Just got my bed delivered yesterday and while the delivery people were here I told them that the feet on this adjustable base needs to be lowered because the bed is too high and I know it can get lowered because my last adjustable base have the same type of feet on it. The delivery guys had no clue what I was talking about and admitted they have never put together an adjustable base with a lift on it. Now the lift on the bed has nothing to do with the feet on the adjustable base but again they were clueless. Now I’m getting the run around from so many people from Ashley furniture to try to get somebody out here that knows what they’re doing. They went to the extent of closing a my ticket stating as you see in the photo that it should have been addressed at delivery….which it was by me! But obviously their people don’t know what they are doing. I still have not had this addressed by them to get anybody out here to fix it. That’s how bad their service is. I still commend the sales people I dealt with but the delivery and the warehouse are horrible, which makes me not ever want to refer Ashley furniture to anybody. I always bought my furniture from them in the past, but they definitely lost my business with this one.

Fine collection of items and great staff.

Really love Ashley furniture, my salesperson Carve was totally professional, knowledgeable, personable, friendly, and assisted me throughout the process! Honestly I came to look, and ended up buying ! Carve showed me the sofa of my dreams and an affordable price! I couldn’t resist! Thanks Ashley! I’m a repeat customer!!!!!

Marcos was great! He was able to assist us on exactly what we were looking for.

Bianca and Charles were very knowledgeable and helpful. It made the whole experience easier .

Good customer service. Allowed us to shop without getting in the way. Friendly and helpful sales person.

never receive my order or refund

Ashley Furniture tried to bait and switch us. They showed us pricing and switched it at financing to almost double. We specifically asked about pricing and financing before we shopped. We even got an approval before hand, because the pricing and terms looked so good. The sales lady Bianca told us one thing and then when we went to finance, the price more than doubled and the financing was not the same terms they told us before. These people are trash mammals and dishonest. DO NOT DO BUSINESS WITH THEM!!!

Great store manager!!! I appreciate the deal!!!

Adame was so great! He welcomed me and my mom in and offered us some water, gave us a rundown on the store layout, and asked us if we had any questions. It’s my first time living alone and buying any furniture, so he was able to help me narrow down what I was looking for and find pieces that I love. He also gave me some advice when I asked his opinion on how I could style the furniture together, and he was able to help me get a discount for everything I purchased! Overall, I really enjoyed my first ever experience at Ashley Furniture and I look forward to coming back soon for my bedroom furniture.

Hi, my experience was wonderful 😊

Charles is the best! He had us in and out with an order for a beautiful sofa that met both my husband’s need for comfort and my design vision. We were exited to get it for lower than expected so added perk. Super friendly store and excellent service.

Various selections of furnitures. Service agent is courteous, professional and not pushy. I found the right coffee table I was looking for.

Great customer service

5 stars for Carvey.

I highly recommend Rodney—he was absolutely fantastic! A perfect 10/10 experience!

I would like to thank Carvey and Phillip for their excellent customer service. I arrived at the store with specific task to purchase a office desk, printer stand, a chair and half, and a chest drawer. I actually left with 3 of the four items. I decided not to purchase the chair at that time, returning in the future to buy it. The patience and understanding I received wads superb. Actually all of the team greeted me with great enthusiasm. Thanks guys. Deloris and Denzel

Rodney is superb! He has in-depth knowledge of his products. He ensures you get what you need and what you’re searching for. Request Rodney; he’ll make you feel at ease.

From the second we walked in the door to the moment we walked out my guy Carve made sure the experience was smooth and easy. If you’re ever in need of furniture ask for him as he will make sure you walk out of there with exactly what you need and even more. Top tier service!

Please call or go in store instead of purchasing online. I called knowing exactly what I wanted and received a great discount. Very pleased!

It was an easy decision and awesome experience!

Charles was very helpful. He is very knowledgeable about all of the items in the store.

Alex was amazing. Super attentive, knowledgable, and very thorough. Definitely ask for him if you visit this location. Excellent customer service

Wonderful staff and very clean and organized. Great prices and sales on quality furniture.

Our customer experience with Rodney was Amazing! He asked the right questions. Was very attentive to OUR NEEDS and not his own at our expense. We were searching for furniture for almost one month and decided to go to Ashley and we have finalized our decision. Rodney did not try to assert any sales tactics but was strategic in helping us with OUR purchase. We were extremely pleased with our Ashley experience.

The experience was top tier. The representative was great to work with and very patient with my questions. He took time to allow me to observe and think then rethink my decision and never applied pressure making me feel like i needed to rush to a purchas

I had a change of thought yesterday after leaving the store but I called back and spoke with Charlie and he agreed to help make sure my Mom got exactly what she wanted when I went back to the store. I went into today and he was very friendly, made sure my mom got the recliner she wanted and for a good deal! I appreciate your help!!

Amir was a great sales guy that was helping me find exactly what I needed, without me even knowing it! And was happy to help me find ways to save money. Highly recommended!

Very aggressive agents. Don’t come here

I loved the decoration so much, I love how they play with the colors, I was fascinated and fell in love with all the decoration and everything they sell. 😍😍😍😍😍

Great customer service.

Alex was so helpful today. Great way to start the year! Thanks

The worst store I ever experienced they are liars they will lie to you about delivery dates to get you to purchase. Adam told me straight to my face everything was going to be delivered on a certain day he assured me of that however that was not case. I would never purchase anything from this company again.

Marcos Escobar greeted us at the door and immediately asked what we had in mind and how he could assist us. We needed a vanity chair and showed us what he had on floor and looked up others for my daughter. At the end of our visit he found what we wanted and even personally carried it out to our vehicle. Customer service was the best as quality of chair and my daughter loved it. Thanks, M. Sabbagh

DO NOT PURCHASE FROM HERE. The furniture is cheaply made. Please don't purchase the extended warranty because everything they say is covered is not. I filled a claim because my ottoman tore a few months after purchase the stand were coming out, the warranty company didn't cover it and Ashley said they see where I called to get it replaced they sent the stuffing but I waited to late to call them back after explaining I almost lost my child in an accident who is now blind. They are insensitive and cheap. DO NOT BUY WARRANTY ITS A FRAUD AND DO NOT BUY FROM HERE.

Personnel were friendly and very helpful with my purchase. Extra effort was made to help me get the chair I needed for my dad.

We had the most amazing customer service experience on Saturday at this location. Mr John Hasselbatch went above and beyond to show us around and explain how pricing and offers work. He was very patient when we tried to finance the sofa before deciding to pay in full to avoid the headache. John even did his best to schedule the delivery before our travel day and when asked a question he wasn’t sure about, he always double checked with his manager to make sure we got the right answer. We really did not intend to buy from Ashley that day but let’s just say that John’s care made us reconsider. They are lucky they have him (when we visited 2 months ago nobody cared to explain things so we just left). We are so excited to receive our new sofa!

(Translated by Google) I went to this store a while ago to see the beds, an employee who assisted me and insisted that I check if I liked any to pay for it in installments, she asked me for my social number, I told her clearly that I didn't want my credit to run out, she told me that It had nothing to do with the credit, it was just an application to see if I could pay for the bed in installments, in the end I told him that I was not going to choose any bed and that I was going to another store, a week later I received a card Ashley credit!!! The lady applied me for a credit card without my authorization… 😡 (Original) Fui a esta tienda hace un tiempo ya a ver las camas , una empleada que me asistió y me insistió a chequear si me gustaba alguna para pagarla a plazos , me pidió mi social le dije claramente que no quería que me corriera mi crédito me dijo que no tenía nada que ver con el crédito que era solo una aplicación para ver si yo podía pagar la cama a plazos, al final le dije que no iba a escoger ninguna cama y que me iba a otra tienda , a la semana me llegó una tarjeta de crédito de Ashley !!! La señora me aplicó a una Tarjeta a de crédito sin mi autorización… 😡

If I could give no star I would I was there for three hours today and I didn't get my bed because they couldn't figure out with my application 😔😡

(Translated by Google) What is happening with your services and responsibilities perhaps 🤔 the ​​people who are going to buy and you are treating them badly should file lawsuits because they are not fulfilling their commitment to their clients and I was seeing that they have not wanted to return refund money and have treated them badly to several clients…….👌🏻 (Original) Que está pasando con sus servicios y responsabilidades quizás 🤔 las personas que van a comprar y ustedes andan tratando mal deben de poner demandas porque no están cumpliendo con sus compromiso con sus clientes y estaba viendo que no han querido devolver dinero de reembolso y han tratado mal a varios clientes…….👌🏻

John was so patient while I was trying to make up mind! I really appreciated his help

Went shopping for a new sofa and thanks to Charles we got exactly what we were looking for!

Not a recommended place 0 stars.😵‍💫

Marcos is a great advisor. He is patient and helped me pick the right pieces for my home. Absolutely recommend Ashley amd make sure to ask for Marcos!

I recently visited Ashley Furniture and was extremely unpleasant. This is the second time I’ve encountered poor service at this store.

Guy who answered the phone sounded uninterested and miserable. No greeting, no manners, and was overall rude. Ashley has become so lazy and low class, I don’t see myself giving them anymore business any time soon.

Rodney made it one of the best shopping experiences we have ever had. He is very pleasant and likeable.

They push you to purchase their protection plans and lie to you about what it all covers. And then years into it, you need to call and they blow you off and ignore you and wait till your protection plan expires and ghost you. So you’re wasting your money on their protection plans. 10/10 do not recommend!!!!

Helpful staff. First salesperson, Rodney, had to hand off to a coworker, Daniel, during our transaction, but they didn't miss a beat. Helpful with info but no pressure and offered options without overdoing the upselling.

I had a very disappointing experience at Ashley’s furniture store. The sales associate, Mr. Jason Slangy, was not only rude but also disrespectful and unprofessional. It was clear that they had little regard for customer service, and their behavior made the whole shopping experience uncomfortable. What was even more frustrating was that the manager was present and did absolutely nothing to address the situation or offer any assistance. No one in the store seemed friendly or willing to help, so we ended up leaving without making a purchase. I will definitely not be returning and would not recommend this store to anyone looking for quality customer service.

Aggressive, Rude, and borderline racist sales team. I am never, ever going back to this store or any other Ashley store. Upon reading the reviews, it appears that there is a systematic issue going on. @Management - Please don't bother replying and asking me to call a 1800 number to resolve this matter. Instead, take time to talk to your sales people and fix your sales training and perhaps their incentive process that is leading to this type of behavior. On Sunday Dec 1, 2024 my wife and I visited the Ashley furniture store location on Restaurant Row, Katy TX. We were in the market for several furniture items but didn't specifically have one thing in mind when we walked in through the doors of this Ashley furniture store location. As soon as we walk in, we were approached by a Sales Associate, asking if he could assist. We respectfully said that we'd like to be left alone and would like to first walk around and then ask for help as needed. We did not realize that it's almost apparently a crime in this store, to look around and say no to the sales associate. This sales associate, who was clearly upset, kept hovering around us and making jokes (about us) with his colleagues, verbally taunting us for the next several minutes. He was passing comments almost generalizing my race. We had our teenage daughter with us, and we didn't want to create a scene by confronting him. We silently approached the manager, who made us wait until he was done with another customer, and then we explained the situation to him. He was so nonchalant about the whole situation and it appeared as if he was very much aware of this type of sales behavior. The manager was confused as to what he could do about the situation, seriously dude ?? I have never experienced this type of customer service and rude sales behavior in my life and I hope that no one experiences it. I don't want to include the names of the Sales person and the manager. IMO, they are merely reflecting the company culture and their tolerance for these types of behavior and the total disregard of 'customer experience'. What a shame ?

Great location and super clean store. Salesman was knowledgeable and friendly and our purchase was quick and painless. Highly recommend

Great experience buying furniture on Black Friday! Phil was great and i’d definitely do business with him again! Great deals and lots of choices!

Purchasing furniture is like purchasing a vehicle. Not fun kinda stressful & aggressive sales associates are aggravating. I went because I had to and there was a sale. My sales associate wasn’t pleasant, was combative, and not well groomed. Would have preferred someone else. But it wasn’t a major investment so I didn’t push or ask for anyone else. I just wanted to get it & go.

Great service, thank you Jude Laurence for your help and assistance.I loved the great variety of sofas and bed sets, dressers. I am very happy with my sofa set!.

OMG! Carve Phillips is the best salesman at Ashley Homestore. Over the weekend, I called for help with furnishing and designing my entire apartment. He helped me to refine my choices over the phone by sending photos of what I saw online. He came in to work early Monday morning to give me a tour based on my preferences. In no time we had my entire two-bedroom apartment furnished for an excellent price! It was unbelievable how he stayed in my budget without trying to oversell me. He even gave me a bonus item, then walked me to my car. Go to Ashley in Katy on 19660 Restaurant Row. Ask for Carve Phillips. You will be glad you did!

What a wonderful experience at the Katy location! Our salesman was Amir Shekariaz. He has a very pleasant personality. Amir was very thorough in supplying information pertaining to both of our purchases. My husband and I felt comfortable with Mr. Shekariaz the moment he approached us.We are very glad we found what we needed at Ashley Furniture.Thank you Amir!

i would give this place zero stars if i would. me and my partner were in this store hoping to just look around for fun. when we first walked in and told the guy that we weren’t looking for anything in particular, he was confused but left us alone. maybe 2 minutes later i go to the restroom and while im in there, a worker goes up to my partner and asks what she’s doing, she tells him she’s waiting for me and that we’re just looking and he asks if we’re going to buy anything and she says “maybe, but we’re just looking” and he responds saying that he’s gonna need us to buy something atleast “10 dollars”. by the time i left the restroom, he was gone. we look around for maybe 2 more minutes and a nicer worker asks if we need any help and we say that we’re just looking and he politely says to let him know if we need any help. not even a minute later, the same guy who was talking to my partner earlier goes up to us and asks if we need any help. i said no thank you and that we were just looking, he asks again and i say that “we’re just looking for fun” and he responds saying that we “need to buy something atleast $10 dollars” and i respond saying no thank you and he keeps pushing. i say that if it’s a problem that we can leave and he said no and that we can buy a clock or lamp and i said no again. my partner pulled me away and we left. we were there for maybe 10 minutes and i didn’t feel comfortable being there.

Prices are way higher than I found online before going there

We stopped by at this Ashley store and Rodney was the person who assisted us. He took the time to show us the different kind of bed sets they have in the store. We walked us all around giving us options to choose from, at the end we chose a nice bed frame with the night stands. Very good service and the quality was above our expectations. Thank you Rodney NYC!!

Rodney was very patient and knowledgeable. Allowed my wife and I to make a decision on our needs. We will be back.

Great experience. Found exactly what I wanted. Alex is superb.

Our overall experience was outstanding in the Katy location everyone was very helpful that we encountered throughout the store! We came in looking for two specific furniture pieces for our business, and Phil was incredibly helpful. From the moment we walked in, he greeted us warmly, introduced himself, and asked what were we searching for. He also shared details about the great sale happening in the store. I showed him images we were interested in, and he made the entire process super easy. Even though the pieces were not in the store he went above and beyond to show us a similar pieces to give us an idea of the height and color. Phil’s knowledge, professionalism and personable nature stood out. We initially purchased two bed frames, but thanks to his guidance, we ended up adding a full living room set as well! He created a welcoming environment, made us feel valued and showed genuine care throughout the process. It’s rare to find someone so passionate about their role and dedicated to delivering outstanding service! Just wanted to recognize this gentleman for his work! Thank you, Phil!

Great customer service

Great experience at Ashley Store Katy, TX 11/16! Marcos Escobar (sales associate) was amazing, very knowledgeable with excellent customer service. I’m so happy with my beautiful modern coffee table set! Thanks!

Great job, good customer service very quick and easy thank you!

Me and my wife experience seems okay. The quality seems to be great, just more on the expensive side and the sales team was more adamant. The sales person was nice and offered to lower the price but hovered more than what we liked.

Great experience! Many thanks to Marcos Escobar, he was really helpful and attentive! Thanks so much Marcos!

I purchased online & they cancelled my order without a valid reason. Not only did they cancel the order, THEY STILL HAVE NOT CREDITED MY CREDIT CARD! How is it that you CANCEL my order, i have no furniture and they keep the CREDIT HOSTAGE. It have been TWO WEEKS!!!! And when i call customer service, they keep telling me to WAIT! I went to LIVING SPACES, bought a BEDROOM SET in store, THEN THE COUCH SET ONLINE with ABSOLUTELY NOOOOO PROBLEMS!!!!!!! I received my items THE NEXT DAY! ASHLEY FURNITURE have turned me completely Off.

*0 stars* Avoid Ashley Furniture Katy: A Nightmare Customer Service Experience I've had an extremely disappointing experience with Ashley Furniture's Katy store and customer service. After spending a significant amount on furniture and purchasing a warranty, I've encountered numerous issues with claim processing and customer support. Despite multiple attempts to resolve simple warranty claims and inquire about unused warranty credit, I've been met with rudeness, indifference, and a complete lack of accountability. The store manager's behavior was particularly unprofessional and disrespectful. I strongly advise potential customers to reconsider shopping at Ashley Furniture, especially the Katy store. Their poor customer service and lack of responsiveness are unacceptable.

Updating my review - 2/25/25 I lowered my score because a couple of days after I made my purchase , I looked on the Ashley website and the cabinet we bought was over $300 cheaper. I asked the Ashley online customer service rep if they do price adjustments since I just made the purchase and they said they don’t match in-store prices. I emailed our rep and never got an answer. The cabinet we got is still great, but make sure you check the online prices before you go in-store. In this economy, that extra money could have gone to essentials like food or house payments. ————- We just made a purchase at Ashley Furniture today. We were checking out different furniture stores and we were close by the Katy location so we popped in. Truthfully, I always thought Ashley was insanely expensive and everything would be outside of my budget. I might have thought that because I always considered it to be “high end”. Most of my furniture has been from Rooms To Go / Wayfair / Amazon. But to my surprise, the prices were ok! And the quality was great which was important for us because we want pieces that will last us for a long time. My sales rep Felicia H. was so nice and pressure free. She immediately greeted us at the door and she let us roam around the show room. We were surprised how many pieces immediately caught our eye and we settled on one. The financing was quick too. We signed up for the Ashley card so we could get 0% interest financing and it was easy. Felicia told us our monthly payment options and we went with what was right for us. I highly recommend going to Ashley Furniture!

Friendly service from Daniel. Answered all my questions and concerns.

Good service and good price

Great experience and patience staff. Reasonable price. Highly recommended.

My story is very long with the purchase I made at Ashley at Restaurant Row location, Katy, Texas. Please if you decide to buy from them I beg you to reconsider and turn around and buy from somewhere else. I’m in financial trouble bc they over charged me and the salesman DANNY won’t respond to me and tells me I have customers to take care of so what am I? They have greedy salesman that overcharges for the comission . They say the furniture is in stock but it’s not really they are lying to make a sale. If I ever need to buy any furniture i will use the floor for eating, sleeping and watching tv then go to Ashley furniture store. The 866 number they give you is useless CS will only tell you I have forwarded you info. To the store or someone who deal with your particular issues and you don’t hear from anyone.

I came here looking for a living room set and left 100% satisfied. Alex Castillo was awesome. Super helpful and very knowledgeable. I would shop with him again.

Had a great shopping experience and when your there you should ask for Dan. He is amazing at assisting and helping with buying all furniture needs.

Spend $4000 on a couch set and they have forgot to send me the legs to attach. It’s been almost 4 months that my new couch is sitting on the floor and I have been asking them to send me the parts. No response yet

the WORST customer service ever!

(Translated by Google) Excellent and cordial attention. They always showed ways to make it possible to get what we wanted and at reasonable prices. Grateful (Original) Excelente y cordial atención. Siempre mostraron formas de hacer posible para conseguir lo que deseamos y en precios razonables. Agradecido

(Translated by Google) I bought an extra firm mattress that was supposedly the best in the store, I bought the special base and its protector, and after a while the mattress I received was not comfortable like the sample one in the store and when I went to claim it, no one could give you an answer. , they give you a phone number so you can resolve it, it seems like an abuse to me the importance they give to your claim and they tell you that it is not their problem... I do not recommend buying anything in this store (Original) Compré un colchón extra firm que supuestamente era el mejor de la tienda, le compré la base especial y su protector, y disas después el colchón que recibí no era confortable como el de muestra en la tienda y cuando fui a recla nadie te sabe dar respuesta, te dan un número de teléfono para que tú resuelvas, me parece un abuso la importancia que le dan a tu reclamo y te dicen que no es su problema.. no recomiendo comprar nada en esta tienda

Went to several furniture stores to buy a couch. At first we were very interested with living space couch. We went several time to check out the couch that we were about to get, but me and wife decided to shop at other furniture store before wanting to make that purchase. We went to living space, bell furniture, American furniture warehouse, and lastly Ashley furniture all in the same day! We walked into Ashley furniture, and so far Ashley furniture got the best customer service! Rodney our sales rep greeted us right as we walked in! From there on it was game time! Rodney showed us multiple different couches. From price ranges from low to high, medium firm to soft. Me and wife found 2 couches so far as we walked in due to Rodney expertise! Once he got done showing us the couches we were best interested in we decided to pull the trigger on one of them! He was able to make us a good deal on it, and we went for it! Finally on Friday 09/27 my couch was delivered! Super impress with the couch! Even though the couch is still needed to be broken into it’s still comfortable! Love my purchase so far and the price he gave us definitely beat Living space as Living space price is what you see is what you pay! As for Ashley furniture customer service, and as price goes…hands down one of the best furniture store to go to! Ashley furniture is 10/10 recommended! If ya need any furniture ask for Rodney! He will give you the best price and best customer service, and will show you your best preference!

Looking for a small living room carpet, they didn't have.

We went in looking for a simple sectional to replace ours. After going to several stores in the area we finally found exactly what we were looking for at this Ashley store and got it at a great price. Sales reps are friendly but let you look around and don't bombard you while you are looking. Our experience was great.

Large selection of sofas, recliners. Sales staff very helpful and knowledgeable of all the furnishings.

Very helpful in finding the correct product for me!

Great Customer service

I honestly had the worst experience. Purchased a table on April 20th, or so, delivery date said July 9th. I get a call on July 9th and the table is now gonna arrive on August 2nd, the day comes and the same thing happens again this time is gonna arrive the 18th, finally comes and is BROKEN. I ask for a replacement and they say yes and that they will get in contact with me, a week goes by and i decide to call them and they tell me that the table is not gonna arrive until october... at that point i waited since april. I canceled and ask for my money back. Terrible experience, poor communication. On the good note the representative that took care of me at the end took care of me above and beyond.

Buying from Ashley has been a headache. People who buy online are treated even worst than people who buy in the store. If you buy online, and you have a problem, you have to deal with operators in the Fillipines, and they only take messages and write a report. They say you will be contacted in 3-5 days but that day never arrives. Ashley charged my credit card on August 28, I returned the item before arriving because they were sending 1 chair instead of 4, and I am still waiting for a refund. I will never buy from this store again!

I went into Ashley Furniture yesterday afternoon looking to purchase a bedroom suite and did just that! My experience was fantastic! Amir met my daughter and I while we were walking through and he was a breath of fresh air! He stood out from the typical salesman. Most are pushy and down your throat, but not Amir. Amir got down on my level and actually listened to what I wanted and was looking for and showed me what he thought would be best for me mattress wise according to my health and current issues I was having with my current mattress. Best experience and I HIGHLY recommend looking up Amir at the Katy, Texas location.

Very good

We had an excellent experience today picking out furniture. Rodney was very helpful and I got everything I wanted. Thank you so much for everything you were so patient and kind.

Amir was so nice and helpful 😊

Johnathon did a great job of showing us all the selections and working with us.

Spend 1200 on a baby’s crib it shows up damaged and screws not working. You would think for that much money that wouldn’t happen. It also showed up damaged. I’ve been going back and forth with their warranty people. It’s a nightmare getting new pieces and parts. This company is a joke do not waste your time buying from these clowns. I just wanted something my son would be safe sleeping in and he can’t even do that. Risking his life co sleeping with me because of this company. It also says solid wood in description, it the cheapest quality wood there is. GO ANYWHERE BUT TO ASHLEY IT IS A SCAM

(Translated by Google) It is the worst place you can go to buy your furniture after more than 20 days that I had to pick up my furniture they tell me that 10 more days I think it is a lack of respect that they sell you something that is not available Anyway I will not return go there more never in my life (Original) Es el peor lugar al que puedes ir para comprar tus muebles después de más de 20 días que tenía que recoger mis muebles me dicen que 10 días más creo que es una falta de respeto que te vendan algo que no esté disponible En fin no vuelvo a ir ahí más nunka en mi vida

Just took too long - furniture shopping in general feels like car shopping-

I bought my furniture from them , the whole order was wrong . Everything was missing , they brought everything late ,and they bring everything separately peace by peace . I was told everything will be arrived in a specific date , everything toke over two months to ship . The men that put my furniture made a huge mess in my house . I don’t recommend them to anyone , they don’t return or refund their rules are horrible . If I could put 0 stars I would my experience was horrible the manager was very rude telling me “I’m not dealing with you get out , get out of my face “ very childish behavior, I had every right to be mad .

I recently had a fantastic experience at Ashley Furniture, and I couldn’t be happier with my purchases! I was on the hunt for the perfect couch for my new apartment, along with some essential bedroom furniture. Thankfully, I had the pleasure of working with Felicia, who was incredibly helpful throughout the entire process. Felicia was knowledgeable and attentive, guiding me through the available options and ensuring that I found exactly what I needed. She answered all my questions with patience and provided valuable insights regarding finances, making the purchasing process smooth and stress-free. I walked away with a beautiful couch that fits perfectly in my space, as well as essential pieces for my bedroom. If you’re looking for exceptional customer service, I highly recommend visiting Ashley Furniture and asking for Felicia. She truly made my shopping experience enjoyable!

Salesman Phil Johnson was great and completed the sale very quickly. As I was in a hurry, to get to the warehouse, before it closed.

STAY AWAY!!! This is a licensed store and not a corporate store!!! Sales people will say and promise anything just to make a sale. We bought eight different items from this store. After selecting the furniture we wanted, we asked when the furniture would be delivered and they guaranteed a single delivery within a week. It was too good to be true and we should have known better. As soon as the money left our bank account we got a text message with a completely different delivery date. We tried calling and they said they were behind on deliveries and that there was nothing they could do about it. We said ok things happen whatever. A week later I get another text message saying that the one delivery we had scheduled was now two deliveries. I called and they said that the item they had sworn was in stock was now on back order. We said that's not what we were told, we asked all these questions before making the purchase and were assured otherwise. Whatever, we get half our furniture delivered nearly two and a half weeks after the purchase and are told that the rest won't be here until another two weeks. When I called to see what was going on they said that they had the entertainment center we ordered in stock but the couch that we wanted was on backorder. I spoke to the manager about this and he said he was not going to schedule a delivery just for the entertainment center and that I was going to have to wait for the couch to be in stock. ONCE AGAIN, I said fine things happen, however, I just started a new job and cant be taking days off my first week. AGAIN, he promised that it would be delivered on a Saturday. The week the couch was supposed to be delivered I get another text message saying that the couch can't be delivered on Saturday and that I need to reschedule, so I reschedule for the following week. The following week the couch still cant be delivered on a Saturday, so I have to reschedule AGAIN. Until I finally get a Saturday delivery date nearly three weeks later. The same day the couch and entertainment center was supposed to be delivered, I get a call saying the entertainment center we had ordered was now on back order and won't be delivered until September. Mind you it's been almost two months since we paid in full for this furniture and it's "guaranteed" delivery. As if this was not enough, once the couch gets here, the chase it came with is ON THE WRONG SIDE! TLDR: Save your self the trouble and go with anyone else!!! These people don't care about their business or their customers.

Rodney was awesome. He heard me when I explained what I was looking for and the space I was working with. The selection I made with him will be a perfect fit. Thanks again.

Appreciate the outstanding service provided by Alex, who greeted us at the door, told us about the awesome specials and helped us with our furniture purchase. An amazing experience! Thank you again, Alex!

I will NEVER do business with this company again, and would highly discourage you from purchasing from them as well! This includes the third party they use, Acima, as they were very misleading from the beginning; leading me to believe I was paying one price and added several hidden fees, harassed me when I wanted to unenroll in autopay, and upon making the initial payment I found out that there was another surcharge. This is unacceptable and highly immoral to take advantage of customers this way! Their agent Jillese is incredibly unprofessional and rude, and I received the same lack of consideration and understanding upon reaching out to Ashley and dealing with the sales representative Phil. DO NOT PURCHASE FROM THIS COMPANY!!!

This location is trash. BUYERS BEWARE do not purchase from Phil!!!!

Misleading service!

Charlie was very knowledgeable, personable and committed to helping us find exactly what we wanted. He offered specific 2nd options that would be similar to our style in case the first didnt work out(first choice was backordered). He was very detailed and transparent about the delivery processes, communication and costs and made sure to triple check our order for optimal service. Above and beyond service from him and his team without feeling the pressure to buy.

My husband and I visited the store in the Katy looking for a new sofa today and were very shocked at the sales people all sitting at a table in the showroom, laughing and carrying on like it was a party. Only one guy got up and greeted us, we told him what we were looking for and he pointed to the area where the sofas were, couldn’t even be bothered to show us himself. After about ten minutes of looking the same guy came back over to us to see if we had found anything. We asked him if they could remove our old sofa upon delivery of a new one and was told, “We don’t do that”. The salesman offered no other options so we walked out of the store. These salesman at this location could care less about a sale and treat customers like dirt. STAY AWAY!!!! Spend your money elsewhere!!!!!!!! Will never recommend or go back.

We are extremely happy with Ashley store, in particular with Marcos Escobar. He is the best salesman we have ever seen at any furniture store. He was extremely patient and isn't pushy at all unlike other salesmen. He gave us ample time, answered all our questions and made us comfortable while helping us decide on the bedroom furniture and mattress. Because of such an excellent customer service by Marcos, I would only go to Ashley store in future for my furniture needs.

Extremely rude and unbothered staff

I came to Ashley’s to shop for dining chairs. Phil was awesome, he made me comfortable with my shopping experience. He was professional and very knowledgeable with selection of dining chairs Ashley’s had to offer. He offered great details on product protection plans and delivery. He helped me find dining chairs for my table.

Our sales rep Phil did a great job showing us everything we needed. He gave us space and time to look and decide. He was honest and detailed in his product descriptions.

I drove a hour to the nearest showroom, which is in the Katy area. It was a bit frustrating that furniture isn’t housed at the showroom. You have to drive an additional hour down the Gulf Freeway to the warehouse for pickup; however, I was willing to do so. I purchased end tables on 7/2 and was told I could pick them up on 7/9. I am glad I called in advance because customer service informed me the order wouldn’t be ready until 7/19. On 7/19, an automated message said the order was ready, and I drove 1.5 hours to the warehouse. I was told there that the order was not ready, and there were none in stock. The warehouse employee suggested I call the original salesperson and request free delivery. I did so, she agreed and said that’s easy on her end. Today, 7/25, I’m receiving texts that my order is ready for pick up, that the salesperson didn’t change the original order, although I have copies, and now the order will be delivered 8/8/24, which is 37 days after purchase.

Veronica and Rodney were amazing! Very professional, patient and knowledgeable. I thoroughly enjoyed the conversation with Rodney. He was very personable and detailed about the mattress inventory. I purchased a side chair w/ ottoman. Will be back soon for my mattress purchase.

Went in on a whim to browse their selection of sectional sofas and was immediately greeted by Rodney upon walking through the door. He was not pushy or insistent, but rather friendly and informative. After we told Rodney what we were looking for, he showed us several options, helped us narrow down our choices, and ultimately walked back and forth with us multiple times between our two choices. Rodney had such a patient personality and his knowledge of the inventory was extremely helpful when we were looking around. I can honestly say I haven't had that much fun shopping for furniture and Rodney was the reason. We got a great deal, timely delivery, and had fun in the process. Do yourself a favor and ask for Rodney... You won't regret it.

Brian was patient and extremely helpful in my purchase experience. He showed me several options and waited so long for me to try to make up my mind. I really appreciated his time and consideration the store was clean. He was very professional and the furniture seems to be great. I’m going to have it delivered soon and looking forward to it.

I was very happy with the service and the couch.

Went in looking to furnish my new home, and was planning to visit a few furniture stores to compare. I did not have to, I got everything I personally needed in one trip. Marcos Escobar greeted us at the door, and we were highly impressed with his knowledge. We took the reigns of what we wanted while he just helped with any questions we had. He wasn't super imposing like other sales reps we have had before trying to make a sale. He was respectful, knowledgeable, and very helpful. It was nice to meet an employee who was proud of the company he works for quality as well as flexibility. I would recommend both this store and Marcos. Additionally, the combination of sales helped a lot for furnishing my house, at a reasonable price.

Very bad experience. Do not go to this store. Sales team is very rude. We met a person named Amir, he was not at al nice with us. He laughed on us and made fun of us. Company should fire him or else will loose more customers like me. I WONT BUY MY FURNITURE FROM THIS STORE EVER.

The Ashley Store had a wide selection of dining room tables and chairs for my selection. Victoria, the sales person who sold a dining room set to me, was very professional, knowledgeable, and cordial throughout my time with her. She went above and beyond to make sure I was satisfied with my selection. Whenever I have occasion to return to the store again, I will look forward to seeing her.

Carve Phillips was very professional and gave us a perfect experience with our purchase. He was very patient with us and answered all of our questions. Definitely recommend carve Phillips to any one that may want to purchase an item from Ashley furniture. Thank you.

Charlie took great care of us, was professional and friendly and gave us a great deal on a lovely dining set. Delivery was quick, and they set it all up! Thank you!!

I order a dresser from this place and when we open the box we noticed it was broken they won’t exchange it or give me my money back

Had originally gave them 5 stars. I was trying to update my review and accidentally deleted it. I ordered 4 chairs and got 2. Jude was the actual sakes person who took the order. When I went in to correct it, they tried to insinuate I ordered only 2 for the price of the 4. They were a set of two for $140 and they charged me $ 240 for 2 then tried to get me to buy two for $80 each and when I said no to that, tried to sell me two for $50. I had to call customer service for assistance. This is the second time I have gone into this store and gotten bottom of the barrel customer service. Won’t give them a chance to do it again.

I had a great experience shopping at Ashley today. I really enjoyed my time here. Phillip was great help. He really took his time with me, and he showed he cared to help me find what ‘I’ wanted, needed. I highly recommend you ask him when you are shopping at Ashley.