Ashley Store Houston, TX (Katy)

My experience at Ashley in Katy was better than I ever imagined. Phil Johnson was an amazing person& non pushy salesman to help me out during my search for the perfect couches for my new space and made 100% sure that I would leave with exactly what I wanted. The female manager was super friendly and helpful during the process of purchasing. Highly recommend this store to buy all your furniture needs. Keep up the great work.

Great service and kind, patient staff.

Great service and easy to purchase.

Our sales representative Carve P was great! I’ve shopped several other Ashley stores and furniture stores but his customer service was top notch. He didn’t hassle us or make us feel pressured. Easy to understand our time limit and helped worked through that. Due to this experience we purchased more than we expected going in! Would drive the distance again!

excellent sales service.

Alyssa Was amazing and worked really good deal for us. Confident and outstanding personality

Financial fraud. Do not buy from this company. They refuse to offer refunds for items WE HAVE NOT EVEN RECEIVED. What kind of company does that? A canceled item that was never received, and they still making us pay for said item. Can't you see it was canceled? Scam artists. Heed my words, and do not go here unless you want to be charged extra by surprise.

I was very excited to shop at Ashley Furniture and not buy from Facebook Marketplace, both a first, only to be disappointed in the whole process. Haggling is expected when you are going to spend about $3000 on a piece of furniture but what I did not expect was for the sales rep Charlie to bicker with another sales rep who saved the deal for him. I was about to walk out and purchase online for a better deal when the alternate sales rep stopped me and let me know he can match the online price. After that, Charlie changed his attitude and was short for the remainder of the sale. A sale he would have lost if I wasn't stopped by another rep. Once the $3k sectional arrived, one of the recliners stopped working shortly after delivery. I called the same day to report it, was told a part was ordered which would arrive in 7-10 days. That was on February 5th, it is now the 28th and it has not arrived. When I called to follow up, I was told it has not shipped and it would ship some time in March. No window provided so I am stuck with a brand new broken recliner. I also asked about their exchange policy as I no longer want the hassle of a recliner seeing they don't get repaired in a timely fashion and there was another more expensive couch I want and they said NO RETURNS OR EXCHANGES. This has been an unpleasant experience and will more than likely stick to Facebook Marketplace where I don't have to spend $3k for low tier customer service.

The salesman that helped me was so damn rude and so pushy and fast paced and so unfriendly and unwelcoming his name was brian fritz, i went to get a rug that was mentioned to be in store for pick up and after he said its not and that he will assist me to order it , he only told me it'll take up to 3 weeks after the rushed purchase was done. I needed the rug soon. Horrible experience lack of professionalism.

Was a very good experience, Charles was very knowledgeable about the matress we wanted ! Very professional ! And super nice guy!

Hi Ashley Team! Thank you for reaching out. My experience at Ashley in Katy was wonderful! The staff was friendly, and I found exactly what I was looking for. I appreciate your commitment to gathering feedback, and I'll make sure to share my thoughts using the link. Thanks.

Recently bought some furniture at Ashley furniture in Katy and had the best experience with Bianca and Charles is so knowledgeable about mattresses. They made the best team of getting all my questions answered so that I could make an informed decision before I decided to purchase. Bianca went above and beyond with helping getting my old bedroom set removed so that I could get my new bedroom set as soon as possible. If I ever need more furniture, she is my to go person. I HIGHLY recommend her as your sales rep if you are deciding to make a purchase at Ashley furniture in Katy. *UPDATE- 2/21/2025- Delivery…..Horrible process what I am having to deal with which significant changed my rating. Just got my bed delivered yesterday and while the delivery people were here I told them that the feet on this adjustable base needs to be lowered because the bed is too high and I know it can get lowered because my last adjustable base have the same type of feet on it. The delivery guys had no clue what I was talking about and admitted they have never put together an adjustable base with a lift on it. Now the lift on the bed has nothing to do with the feet on the adjustable base but again they were clueless. Now I’m getting the run around from so many people from Ashley furniture to try to get somebody out here that knows what they’re doing. They went to the extent of closing a my ticket stating as you see in the photo that it should have been addressed at delivery….which it was by me! But obviously their people don’t know what they are doing. I still have not had this addressed by them to get anybody out here to fix it. That’s how bad their service is. I still commend the sales people I dealt with but the delivery and the warehouse are horrible, which makes me not ever want to refer Ashley furniture to anybody. I always bought my furniture from them in the past, but they definitely lost my business with this one.

Fine collection of items and great staff.

Really love Ashley furniture, my salesperson Carve was totally professional, knowledgeable, personable, friendly, and assisted me throughout the process! Honestly I came to look, and ended up buying ! Carve showed me the sofa of my dreams and an affordable price! I couldn’t resist! Thanks Ashley! I’m a repeat customer!!!!!

Marcos was great! He was able to assist us on exactly what we were looking for.

Bianca and Charles were very knowledgeable and helpful. It made the whole experience easier .

Good customer service. Allowed us to shop without getting in the way. Friendly and helpful sales person.

never receive my order or refund

Ashley Furniture tried to bait and switch us. They showed us pricing and switched it at financing to almost double. We specifically asked about pricing and financing before we shopped. We even got an approval before hand, because the pricing and terms looked so good. The sales lady Bianca told us one thing and then when we went to finance, the price more than doubled and the financing was not the same terms they told us before. These people are trash mammals and dishonest. DO NOT DO BUSINESS WITH THEM!!!

Great store manager!!! I appreciate the deal!!!

Adame was so great! He welcomed me and my mom in and offered us some water, gave us a rundown on the store layout, and asked us if we had any questions. It’s my first time living alone and buying any furniture, so he was able to help me narrow down what I was looking for and find pieces that I love. He also gave me some advice when I asked his opinion on how I could style the furniture together, and he was able to help me get a discount for everything I purchased! Overall, I really enjoyed my first ever experience at Ashley Furniture and I look forward to coming back soon for my bedroom furniture.

Hi, my experience was wonderful 😊

Charles is the best! He had us in and out with an order for a beautiful sofa that met both my husband’s need for comfort and my design vision. We were exited to get it for lower than expected so added perk. Super friendly store and excellent service.

Various selections of furnitures. Service agent is courteous, professional and not pushy. I found the right coffee table I was looking for.

Great customer service

5 stars for Carvey.

I highly recommend Rodney—he was absolutely fantastic! A perfect 10/10 experience!

I would like to thank Carvey and Phillip for their excellent customer service. I arrived at the store with specific task to purchase a office desk, printer stand, a chair and half, and a chest drawer. I actually left with 3 of the four items. I decided not to purchase the chair at that time, returning in the future to buy it. The patience and understanding I received wads superb. Actually all of the team greeted me with great enthusiasm. Thanks guys. Deloris and Denzel

Rodney is superb! He has in-depth knowledge of his products. He ensures you get what you need and what you’re searching for. Request Rodney; he’ll make you feel at ease.

From the second we walked in the door to the moment we walked out my guy Carve made sure the experience was smooth and easy. If you’re ever in need of furniture ask for him as he will make sure you walk out of there with exactly what you need and even more. Top tier service!

Please call or go in store instead of purchasing online. I called knowing exactly what I wanted and received a great discount. Very pleased!

It was an easy decision and awesome experience!

Charles was very helpful. He is very knowledgeable about all of the items in the store.

Alex was amazing. Super attentive, knowledgable, and very thorough. Definitely ask for him if you visit this location. Excellent customer service

Wonderful staff and very clean and organized. Great prices and sales on quality furniture.

Our customer experience with Rodney was Amazing! He asked the right questions. Was very attentive to OUR NEEDS and not his own at our expense. We were searching for furniture for almost one month and decided to go to Ashley and we have finalized our decision. Rodney did not try to assert any sales tactics but was strategic in helping us with OUR purchase. We were extremely pleased with our Ashley experience.

The experience was top tier. The representative was great to work with and very patient with my questions. He took time to allow me to observe and think then rethink my decision and never applied pressure making me feel like i needed to rush to a purchas

I had a change of thought yesterday after leaving the store but I called back and spoke with Charlie and he agreed to help make sure my Mom got exactly what she wanted when I went back to the store. I went into today and he was very friendly, made sure my mom got the recliner she wanted and for a good deal! I appreciate your help!!

Amir was a great sales guy that was helping me find exactly what I needed, without me even knowing it! And was happy to help me find ways to save money. Highly recommended!

Very aggressive agents. Don’t come here

I loved the decoration so much, I love how they play with the colors, I was fascinated and fell in love with all the decoration and everything they sell. 😍😍😍😍😍

Great customer service.

Alex was so helpful today. Great way to start the year! Thanks

The worst store I ever experienced they are liars they will lie to you about delivery dates to get you to purchase. Adam told me straight to my face everything was going to be delivered on a certain day he assured me of that however that was not case. I would never purchase anything from this company again.

Marcos Escobar greeted us at the door and immediately asked what we had in mind and how he could assist us. We needed a vanity chair and showed us what he had on floor and looked up others for my daughter. At the end of our visit he found what we wanted and even personally carried it out to our vehicle. Customer service was the best as quality of chair and my daughter loved it. Thanks, M. Sabbagh

DO NOT PURCHASE FROM HERE. The furniture is cheaply made. Please don't purchase the extended warranty because everything they say is covered is not. I filled a claim because my ottoman tore a few months after purchase the stand were coming out, the warranty company didn't cover it and Ashley said they see where I called to get it replaced they sent the stuffing but I waited to late to call them back after explaining I almost lost my child in an accident who is now blind. They are insensitive and cheap. DO NOT BUY WARRANTY ITS A FRAUD AND DO NOT BUY FROM HERE.

Personnel were friendly and very helpful with my purchase. Extra effort was made to help me get the chair I needed for my dad.

We had the most amazing customer service experience on Saturday at this location. Mr John Hasselbatch went above and beyond to show us around and explain how pricing and offers work. He was very patient when we tried to finance the sofa before deciding to pay in full to avoid the headache. John even did his best to schedule the delivery before our travel day and when asked a question he wasn’t sure about, he always double checked with his manager to make sure we got the right answer. We really did not intend to buy from Ashley that day but let’s just say that John’s care made us reconsider. They are lucky they have him (when we visited 2 months ago nobody cared to explain things so we just left). We are so excited to receive our new sofa!

(Translated by Google) I went to this store a while ago to see the beds, an employee who assisted me and insisted that I check if I liked any to pay for it in installments, she asked me for my social number, I told her clearly that I didn't want my credit to run out, she told me that It had nothing to do with the credit, it was just an application to see if I could pay for the bed in installments, in the end I told him that I was not going to choose any bed and that I was going to another store, a week later I received a card Ashley credit!!! The lady applied me for a credit card without my authorization… 😡 (Original) Fui a esta tienda hace un tiempo ya a ver las camas , una empleada que me asistió y me insistió a chequear si me gustaba alguna para pagarla a plazos , me pidió mi social le dije claramente que no quería que me corriera mi crédito me dijo que no tenía nada que ver con el crédito que era solo una aplicación para ver si yo podía pagar la cama a plazos, al final le dije que no iba a escoger ninguna cama y que me iba a otra tienda , a la semana me llegó una tarjeta de crédito de Ashley !!! La señora me aplicó a una Tarjeta a de crédito sin mi autorización… 😡

If I could give no star I would I was there for three hours today and I didn't get my bed because they couldn't figure out with my application 😔😡

(Translated by Google) What is happening with your services and responsibilities perhaps 🤔 the ​​people who are going to buy and you are treating them badly should file lawsuits because they are not fulfilling their commitment to their clients and I was seeing that they have not wanted to return refund money and have treated them badly to several clients…….👌🏻 (Original) Que está pasando con sus servicios y responsabilidades quizás 🤔 las personas que van a comprar y ustedes andan tratando mal deben de poner demandas porque no están cumpliendo con sus compromiso con sus clientes y estaba viendo que no han querido devolver dinero de reembolso y han tratado mal a varios clientes…….👌🏻

John was so patient while I was trying to make up mind! I really appreciated his help

Went shopping for a new sofa and thanks to Charles we got exactly what we were looking for!

Not a recommended place 0 stars.😵‍💫

I recently visited Ashley Furniture and was extremely unpleasant. This is the second time I’ve encountered poor service at this store.

Guy who answered the phone sounded uninterested and miserable. No greeting, no manners, and was overall rude. Ashley has become so lazy and low class, I don’t see myself giving them anymore business any time soon.

Rodney made it one of the best shopping experiences we have ever had. He is very pleasant and likeable.

They push you to purchase their protection plans and lie to you about what it all covers. And then years into it, you need to call and they blow you off and ignore you and wait till your protection plan expires and ghost you. So you’re wasting your money on their protection plans. 10/10 do not recommend!!!!

Helpful staff. First salesperson, Rodney, had to hand off to a coworker, Daniel, during our transaction, but they didn't miss a beat. Helpful with info but no pressure and offered options without overdoing the upselling.

I had a very disappointing experience at Ashley’s furniture store. The sales associate, Mr. Jason Slangy, was not only rude but also disrespectful and unprofessional. It was clear that they had little regard for customer service, and their behavior made the whole shopping experience uncomfortable. What was even more frustrating was that the manager was present and did absolutely nothing to address the situation or offer any assistance. No one in the store seemed friendly or willing to help, so we ended up leaving without making a purchase. I will definitely not be returning and would not recommend this store to anyone looking for quality customer service.

Aggressive, Rude, and borderline racist sales team. I am never, ever going back to this store or any other Ashley store. Upon reading the reviews, it appears that there is a systematic issue going on. @Management - Please don't bother replying and asking me to call a 1800 number to resolve this matter. Instead, take time to talk to your sales people and fix your sales training and perhaps their incentive process that is leading to this type of behavior. On Sunday Dec 1, 2024 my wife and I visited the Ashley furniture store location on Restaurant Row, Katy TX. We were in the market for several furniture items but didn't specifically have one thing in mind when we walked in through the doors of this Ashley furniture store location. As soon as we walk in, we were approached by a Sales Associate, asking if he could assist. We respectfully said that we'd like to be left alone and would like to first walk around and then ask for help as needed. We did not realize that it's almost apparently a crime in this store, to look around and say no to the sales associate. This sales associate, who was clearly upset, kept hovering around us and making jokes (about us) with his colleagues, verbally taunting us for the next several minutes. He was passing comments almost generalizing my race. We had our teenage daughter with us, and we didn't want to create a scene by confronting him. We silently approached the manager, who made us wait until he was done with another customer, and then we explained the situation to him. He was so nonchalant about the whole situation and it appeared as if he was very much aware of this type of sales behavior. The manager was confused as to what he could do about the situation, seriously dude ?? I have never experienced this type of customer service and rude sales behavior in my life and I hope that no one experiences it. I don't want to include the names of the Sales person and the manager. IMO, they are merely reflecting the company culture and their tolerance for these types of behavior and the total disregard of 'customer experience'. What a shame ?

Great location and super clean store. Salesman was knowledgeable and friendly and our purchase was quick and painless. Highly recommend

Great experience buying furniture on Black Friday! Phil was great and i’d definitely do business with him again! Great deals and lots of choices!

Purchasing furniture is like purchasing a vehicle. Not fun kinda stressful & aggressive sales associates are aggravating. I went because I had to and there was a sale. My sales associate wasn’t pleasant, was combative, and not well groomed. Would have preferred someone else. But it wasn’t a major investment so I didn’t push or ask for anyone else. I just wanted to get it & go.

Great service, thank you Jude Laurence for your help and assistance.I loved the great variety of sofas and bed sets, dressers. I am very happy with my sofa set!.

OMG! Carve Phillips is the best salesman at Ashley Homestore. Over the weekend, I called for help with furnishing and designing my entire apartment. He helped me to refine my choices over the phone by sending photos of what I saw online. He came in to work early Monday morning to give me a tour based on my preferences. In no time we had my entire two-bedroom apartment furnished for an excellent price! It was unbelievable how he stayed in my budget without trying to oversell me. He even gave me a bonus item, then walked me to my car. Go to Ashley in Katy on 19660 Restaurant Row. Ask for Carve Phillips. You will be glad you did!

What a wonderful experience at the Katy location! Our salesman was Amir Shekariaz. He has a very pleasant personality. Amir was very thorough in supplying information pertaining to both of our purchases. My husband and I felt comfortable with Mr. Shekariaz the moment he approached us.We are very glad we found what we needed at Ashley Furniture.Thank you Amir!

i would give this place zero stars if i would. me and my partner were in this store hoping to just look around for fun. when we first walked in and told the guy that we weren’t looking for anything in particular, he was confused but left us alone. maybe 2 minutes later i go to the restroom and while im in there, a worker goes up to my partner and asks what she’s doing, she tells him she’s waiting for me and that we’re just looking and he asks if we’re going to buy anything and she says “maybe, but we’re just looking” and he responds saying that he’s gonna need us to buy something atleast “10 dollars”. by the time i left the restroom, he was gone. we look around for maybe 2 more minutes and a nicer worker asks if we need any help and we say that we’re just looking and he politely says to let him know if we need any help. not even a minute later, the same guy who was talking to my partner earlier goes up to us and asks if we need any help. i said no thank you and that we were just looking, he asks again and i say that “we’re just looking for fun” and he responds saying that we “need to buy something atleast $10 dollars” and i respond saying no thank you and he keeps pushing. i say that if it’s a problem that we can leave and he said no and that we can buy a clock or lamp and i said no again. my partner pulled me away and we left. we were there for maybe 10 minutes and i didn’t feel comfortable being there.

Prices are way higher than I found online before going there

We stopped by at this Ashley store and Rodney was the person who assisted us. He took the time to show us the different kind of bed sets they have in the store. We walked us all around giving us options to choose from, at the end we chose a nice bed frame with the night stands. Very good service and the quality was above our expectations. Thank you Rodney NYC!!

Rodney was very patient and knowledgeable. Allowed my wife and I to make a decision on our needs. We will be back.

Great experience. Found exactly what I wanted. Alex is superb.

Our overall experience was outstanding in the Katy location everyone was very helpful that we encountered throughout the store! We came in looking for two specific furniture pieces for our business, and Phil was incredibly helpful. From the moment we walked in, he greeted us warmly, introduced himself, and asked what were we searching for. He also shared details about the great sale happening in the store. I showed him images we were interested in, and he made the entire process super easy. Even though the pieces were not in the store he went above and beyond to show us a similar pieces to give us an idea of the height and color. Phil’s knowledge, professionalism and personable nature stood out. We initially purchased two bed frames, but thanks to his guidance, we ended up adding a full living room set as well! He created a welcoming environment, made us feel valued and showed genuine care throughout the process. It’s rare to find someone so passionate about their role and dedicated to delivering outstanding service! Just wanted to recognize this gentleman for his work! Thank you, Phil!

Great customer service

Great experience at Ashley Store Katy, TX 11/16! Marcos Escobar (sales associate) was amazing, very knowledgeable with excellent customer service. I’m so happy with my beautiful modern coffee table set! Thanks!

Great job, good customer service very quick and easy thank you!

Me and my wife experience seems okay. The quality seems to be great, just more on the expensive side and the sales team was more adamant. The sales person was nice and offered to lower the price but hovered more than what we liked.

Great experience! Many thanks to Marcos Escobar, he was really helpful and attentive! Thanks so much Marcos!

I purchased online & they cancelled my order without a valid reason. Not only did they cancel the order, THEY STILL HAVE NOT CREDITED MY CREDIT CARD! How is it that you CANCEL my order, i have no furniture and they keep the CREDIT HOSTAGE. It have been TWO WEEKS!!!! And when i call customer service, they keep telling me to WAIT! I went to LIVING SPACES, bought a BEDROOM SET in store, THEN THE COUCH SET ONLINE with ABSOLUTELY NOOOOO PROBLEMS!!!!!!! I received my items THE NEXT DAY! ASHLEY FURNITURE have turned me completely Off.

*0 stars* Avoid Ashley Furniture Katy: A Nightmare Customer Service Experience I've had an extremely disappointing experience with Ashley Furniture's Katy store and customer service. After spending a significant amount on furniture and purchasing a warranty, I've encountered numerous issues with claim processing and customer support. Despite multiple attempts to resolve simple warranty claims and inquire about unused warranty credit, I've been met with rudeness, indifference, and a complete lack of accountability. The store manager's behavior was particularly unprofessional and disrespectful. I strongly advise potential customers to reconsider shopping at Ashley Furniture, especially the Katy store. Their poor customer service and lack of responsiveness are unacceptable.

Updating my review - 2/25/25 I lowered my score because a couple of days after I made my purchase , I looked on the Ashley website and the cabinet we bought was over $300 cheaper. I asked the Ashley online customer service rep if they do price adjustments since I just made the purchase and they said they don’t match in-store prices. I emailed our rep and never got an answer. The cabinet we got is still great, but make sure you check the online prices before you go in-store. In this economy, that extra money could have gone to essentials like food or house payments. ————- We just made a purchase at Ashley Furniture today. We were checking out different furniture stores and we were close by the Katy location so we popped in. Truthfully, I always thought Ashley was insanely expensive and everything would be outside of my budget. I might have thought that because I always considered it to be “high end”. Most of my furniture has been from Rooms To Go / Wayfair / Amazon. But to my surprise, the prices were ok! And the quality was great which was important for us because we want pieces that will last us for a long time. My sales rep Felicia H. was so nice and pressure free. She immediately greeted us at the door and she let us roam around the show room. We were surprised how many pieces immediately caught our eye and we settled on one. The financing was quick too. We signed up for the Ashley card so we could get 0% interest financing and it was easy. Felicia told us our monthly payment options and we went with what was right for us. I highly recommend going to Ashley Furniture!

Friendly service from Daniel. Answered all my questions and concerns.

Good service and good price

Great experience and patience staff. Reasonable price. Highly recommended.

My story is very long with the purchase I made at Ashley at Restaurant Row location, Katy, Texas. Please if you decide to buy from them I beg you to reconsider and turn around and buy from somewhere else. I’m in financial trouble bc they over charged me and the salesman DANNY won’t respond to me and tells me I have customers to take care of so what am I? They have greedy salesman that overcharges for the comission . They say the furniture is in stock but it’s not really they are lying to make a sale. If I ever need to buy any furniture i will use the floor for eating, sleeping and watching tv then go to Ashley furniture store. The 866 number they give you is useless CS will only tell you I have forwarded you info. To the store or someone who deal with your particular issues and you don’t hear from anyone.

I came here looking for a living room set and left 100% satisfied. Alex Castillo was awesome. Super helpful and very knowledgeable. I would shop with him again.

Had a great shopping experience and when your there you should ask for Dan. He is amazing at assisting and helping with buying all furniture needs.

Spend $4000 on a couch set and they have forgot to send me the legs to attach. It’s been almost 4 months that my new couch is sitting on the floor and I have been asking them to send me the parts. No response yet

the WORST customer service ever!

(Translated by Google) Excellent and cordial attention. They always showed ways to make it possible to get what we wanted and at reasonable prices. Grateful (Original) Excelente y cordial atención. Siempre mostraron formas de hacer posible para conseguir lo que deseamos y en precios razonables. Agradecido

(Translated by Google) I bought an extra firm mattress that was supposedly the best in the store, I bought the special base and its protector, and after a while the mattress I received was not comfortable like the sample one in the store and when I went to claim it, no one could give you an answer. , they give you a phone number so you can resolve it, it seems like an abuse to me the importance they give to your claim and they tell you that it is not their problem... I do not recommend buying anything in this store (Original) Compré un colchón extra firm que supuestamente era el mejor de la tienda, le compré la base especial y su protector, y disas después el colchón que recibí no era confortable como el de muestra en la tienda y cuando fui a recla nadie te sabe dar respuesta, te dan un número de teléfono para que tú resuelvas, me parece un abuso la importancia que le dan a tu reclamo y te dicen que no es su problema.. no recomiendo comprar nada en esta tienda

Went to several furniture stores to buy a couch. At first we were very interested with living space couch. We went several time to check out the couch that we were about to get, but me and wife decided to shop at other furniture store before wanting to make that purchase. We went to living space, bell furniture, American furniture warehouse, and lastly Ashley furniture all in the same day! We walked into Ashley furniture, and so far Ashley furniture got the best customer service! Rodney our sales rep greeted us right as we walked in! From there on it was game time! Rodney showed us multiple different couches. From price ranges from low to high, medium firm to soft. Me and wife found 2 couches so far as we walked in due to Rodney expertise! Once he got done showing us the couches we were best interested in we decided to pull the trigger on one of them! He was able to make us a good deal on it, and we went for it! Finally on Friday 09/27 my couch was delivered! Super impress with the couch! Even though the couch is still needed to be broken into it’s still comfortable! Love my purchase so far and the price he gave us definitely beat Living space as Living space price is what you see is what you pay! As for Ashley furniture customer service, and as price goes…hands down one of the best furniture store to go to! Ashley furniture is 10/10 recommended! If ya need any furniture ask for Rodney! He will give you the best price and best customer service, and will show you your best preference!

Looking for a small living room carpet, they didn't have.

We went in looking for a simple sectional to replace ours. After going to several stores in the area we finally found exactly what we were looking for at this Ashley store and got it at a great price. Sales reps are friendly but let you look around and don't bombard you while you are looking. Our experience was great.

Large selection of sofas, recliners. Sales staff very helpful and knowledgeable of all the furnishings.

Very helpful in finding the correct product for me!

Great Customer service

I honestly had the worst experience. Purchased a table on April 20th, or so, delivery date said July 9th. I get a call on July 9th and the table is now gonna arrive on August 2nd, the day comes and the same thing happens again this time is gonna arrive the 18th, finally comes and is BROKEN. I ask for a replacement and they say yes and that they will get in contact with me, a week goes by and i decide to call them and they tell me that the table is not gonna arrive until october... at that point i waited since april. I canceled and ask for my money back. Terrible experience, poor communication. On the good note the representative that took care of me at the end took care of me above and beyond.

Buying from Ashley has been a headache. People who buy online are treated even worst than people who buy in the store. If you buy online, and you have a problem, you have to deal with operators in the Fillipines, and they only take messages and write a report. They say you will be contacted in 3-5 days but that day never arrives. Ashley charged my credit card on August 28, I returned the item before arriving because they were sending 1 chair instead of 4, and I am still waiting for a refund. I will never buy from this store again!

I went into Ashley Furniture yesterday afternoon looking to purchase a bedroom suite and did just that! My experience was fantastic! Amir met my daughter and I while we were walking through and he was a breath of fresh air! He stood out from the typical salesman. Most are pushy and down your throat, but not Amir. Amir got down on my level and actually listened to what I wanted and was looking for and showed me what he thought would be best for me mattress wise according to my health and current issues I was having with my current mattress. Best experience and I HIGHLY recommend looking up Amir at the Katy, Texas location.

Very good

We had an excellent experience today picking out furniture. Rodney was very helpful and I got everything I wanted. Thank you so much for everything you were so patient and kind.

Amir was so nice and helpful 😊

Johnathon did a great job of showing us all the selections and working with us.

Spend 1200 on a baby’s crib it shows up damaged and screws not working. You would think for that much money that wouldn’t happen. It also showed up damaged. I’ve been going back and forth with their warranty people. It’s a nightmare getting new pieces and parts. This company is a joke do not waste your time buying from these clowns. I just wanted something my son would be safe sleeping in and he can’t even do that. Risking his life co sleeping with me because of this company. It also says solid wood in description, it the cheapest quality wood there is. GO ANYWHERE BUT TO ASHLEY IT IS A SCAM

(Translated by Google) It is the worst place you can go to buy your furniture after more than 20 days that I had to pick up my furniture they tell me that 10 more days I think it is a lack of respect that they sell you something that is not available Anyway I will not return go there more never in my life (Original) Es el peor lugar al que puedes ir para comprar tus muebles después de más de 20 días que tenía que recoger mis muebles me dicen que 10 días más creo que es una falta de respeto que te vendan algo que no esté disponible En fin no vuelvo a ir ahí más nunka en mi vida

Just took too long - furniture shopping in general feels like car shopping-

I bought my furniture from them , the whole order was wrong . Everything was missing , they brought everything late ,and they bring everything separately peace by peace . I was told everything will be arrived in a specific date , everything toke over two months to ship . The men that put my furniture made a huge mess in my house . I don’t recommend them to anyone , they don’t return or refund their rules are horrible . If I could put 0 stars I would my experience was horrible the manager was very rude telling me “I’m not dealing with you get out , get out of my face “ very childish behavior, I had every right to be mad .

I recently had a fantastic experience at Ashley Furniture, and I couldn’t be happier with my purchases! I was on the hunt for the perfect couch for my new apartment, along with some essential bedroom furniture. Thankfully, I had the pleasure of working with Felicia, who was incredibly helpful throughout the entire process. Felicia was knowledgeable and attentive, guiding me through the available options and ensuring that I found exactly what I needed. She answered all my questions with patience and provided valuable insights regarding finances, making the purchasing process smooth and stress-free. I walked away with a beautiful couch that fits perfectly in my space, as well as essential pieces for my bedroom. If you’re looking for exceptional customer service, I highly recommend visiting Ashley Furniture and asking for Felicia. She truly made my shopping experience enjoyable!

Salesman Phil Johnson was great and completed the sale very quickly. As I was in a hurry, to get to the warehouse, before it closed.

STAY AWAY!!! This is a licensed store and not a corporate store!!! Sales people will say and promise anything just to make a sale. We bought eight different items from this store. After selecting the furniture we wanted, we asked when the furniture would be delivered and they guaranteed a single delivery within a week. It was too good to be true and we should have known better. As soon as the money left our bank account we got a text message with a completely different delivery date. We tried calling and they said they were behind on deliveries and that there was nothing they could do about it. We said ok things happen whatever. A week later I get another text message saying that the one delivery we had scheduled was now two deliveries. I called and they said that the item they had sworn was in stock was now on back order. We said that's not what we were told, we asked all these questions before making the purchase and were assured otherwise. Whatever, we get half our furniture delivered nearly two and a half weeks after the purchase and are told that the rest won't be here until another two weeks. When I called to see what was going on they said that they had the entertainment center we ordered in stock but the couch that we wanted was on backorder. I spoke to the manager about this and he said he was not going to schedule a delivery just for the entertainment center and that I was going to have to wait for the couch to be in stock. ONCE AGAIN, I said fine things happen, however, I just started a new job and cant be taking days off my first week. AGAIN, he promised that it would be delivered on a Saturday. The week the couch was supposed to be delivered I get another text message saying that the couch can't be delivered on Saturday and that I need to reschedule, so I reschedule for the following week. The following week the couch still cant be delivered on a Saturday, so I have to reschedule AGAIN. Until I finally get a Saturday delivery date nearly three weeks later. The same day the couch and entertainment center was supposed to be delivered, I get a call saying the entertainment center we had ordered was now on back order and won't be delivered until September. Mind you it's been almost two months since we paid in full for this furniture and it's "guaranteed" delivery. As if this was not enough, once the couch gets here, the chase it came with is ON THE WRONG SIDE! TLDR: Save your self the trouble and go with anyone else!!! These people don't care about their business or their customers.

Rodney was awesome. He heard me when I explained what I was looking for and the space I was working with. The selection I made with him will be a perfect fit. Thanks again.

Appreciate the outstanding service provided by Alex, who greeted us at the door, told us about the awesome specials and helped us with our furniture purchase. An amazing experience! Thank you again, Alex!

I will NEVER do business with this company again, and would highly discourage you from purchasing from them as well! This includes the third party they use, Acima, as they were very misleading from the beginning; leading me to believe I was paying one price and added several hidden fees, harassed me when I wanted to unenroll in autopay, and upon making the initial payment I found out that there was another surcharge. This is unacceptable and highly immoral to take advantage of customers this way! Their agent Jillese is incredibly unprofessional and rude, and I received the same lack of consideration and understanding upon reaching out to Ashley and dealing with the sales representative Phil. DO NOT PURCHASE FROM THIS COMPANY!!!

This location is trash. BUYERS BEWARE do not purchase from Phil!!!!

Misleading service!

I will NEVER PURCHASE FROM THIS LOCATION! ACIMA IS VERY PREDATORY COMPANY. I will never spend my money here again.

Charlie was very knowledgeable, personable and committed to helping us find exactly what we wanted. He offered specific 2nd options that would be similar to our style in case the first didnt work out(first choice was backordered). He was very detailed and transparent about the delivery processes, communication and costs and made sure to triple check our order for optimal service. Above and beyond service from him and his team without feeling the pressure to buy.

My husband and I visited the store in the Katy looking for a new sofa today and were very shocked at the sales people all sitting at a table in the showroom, laughing and carrying on like it was a party. Only one guy got up and greeted us, we told him what we were looking for and he pointed to the area where the sofas were, couldn’t even be bothered to show us himself. After about ten minutes of looking the same guy came back over to us to see if we had found anything. We asked him if they could remove our old sofa upon delivery of a new one and was told, “We don’t do that”. The salesman offered no other options so we walked out of the store. These salesman at this location could care less about a sale and treat customers like dirt. STAY AWAY!!!! Spend your money elsewhere!!!!!!!! Will never recommend or go back.

We are extremely happy with Ashley store, in particular with Marcos Escobar. He is the best salesman we have ever seen at any furniture store. He was extremely patient and isn't pushy at all unlike other salesmen. He gave us ample time, answered all our questions and made us comfortable while helping us decide on the bedroom furniture and mattress. Because of such an excellent customer service by Marcos, I would only go to Ashley store in future for my furniture needs.

Extremely rude and unbothered staff

I came to Ashley’s to shop for dining chairs. Phil was awesome, he made me comfortable with my shopping experience. He was professional and very knowledgeable with selection of dining chairs Ashley’s had to offer. He offered great details on product protection plans and delivery. He helped me find dining chairs for my table.

Our sales rep Phil did a great job showing us everything we needed. He gave us space and time to look and decide. He was honest and detailed in his product descriptions.

I drove a hour to the nearest showroom, which is in the Katy area. It was a bit frustrating that furniture isn’t housed at the showroom. You have to drive an additional hour down the Gulf Freeway to the warehouse for pickup; however, I was willing to do so. I purchased end tables on 7/2 and was told I could pick them up on 7/9. I am glad I called in advance because customer service informed me the order wouldn’t be ready until 7/19. On 7/19, an automated message said the order was ready, and I drove 1.5 hours to the warehouse. I was told there that the order was not ready, and there were none in stock. The warehouse employee suggested I call the original salesperson and request free delivery. I did so, she agreed and said that’s easy on her end. Today, 7/25, I’m receiving texts that my order is ready for pick up, that the salesperson didn’t change the original order, although I have copies, and now the order will be delivered 8/8/24, which is 37 days after purchase.

Veronica and Rodney were amazing! Very professional, patient and knowledgeable. I thoroughly enjoyed the conversation with Rodney. He was very personable and detailed about the mattress inventory. I purchased a side chair w/ ottoman. Will be back soon for my mattress purchase.

Went in on a whim to browse their selection of sectional sofas and was immediately greeted by Rodney upon walking through the door. He was not pushy or insistent, but rather friendly and informative. After we told Rodney what we were looking for, he showed us several options, helped us narrow down our choices, and ultimately walked back and forth with us multiple times between our two choices. Rodney had such a patient personality and his knowledge of the inventory was extremely helpful when we were looking around. I can honestly say I haven't had that much fun shopping for furniture and Rodney was the reason. We got a great deal, timely delivery, and had fun in the process. Do yourself a favor and ask for Rodney... You won't regret it.

Brian was patient and extremely helpful in my purchase experience. He showed me several options and waited so long for me to try to make up my mind. I really appreciated his time and consideration the store was clean. He was very professional and the furniture seems to be great. I’m going to have it delivered soon and looking forward to it.

I was very happy with the service and the couch.

Went in looking to furnish my new home, and was planning to visit a few furniture stores to compare. I did not have to, I got everything I personally needed in one trip. Marcos Escobar greeted us at the door, and we were highly impressed with his knowledge. We took the reigns of what we wanted while he just helped with any questions we had. He wasn't super imposing like other sales reps we have had before trying to make a sale. He was respectful, knowledgeable, and very helpful. It was nice to meet an employee who was proud of the company he works for quality as well as flexibility. I would recommend both this store and Marcos. Additionally, the combination of sales helped a lot for furnishing my house, at a reasonable price.

Very bad experience. Do not go to this store. Sales team is very rude. We met a person named Amir, he was not at al nice with us. He laughed on us and made fun of us. Company should fire him or else will loose more customers like me. I WONT BUY MY FURNITURE FROM THIS STORE EVER.

The Ashley Store had a wide selection of dining room tables and chairs for my selection. Victoria, the sales person who sold a dining room set to me, was very professional, knowledgeable, and cordial throughout my time with her. She went above and beyond to make sure I was satisfied with my selection. Whenever I have occasion to return to the store again, I will look forward to seeing her.

Carve Phillips was very professional and gave us a perfect experience with our purchase. He was very patient with us and answered all of our questions. Definitely recommend carve Phillips to any one that may want to purchase an item from Ashley furniture. Thank you.

Charlie took great care of us, was professional and friendly and gave us a great deal on a lovely dining set. Delivery was quick, and they set it all up! Thank you!!

I order a dresser from this place and when we open the box we noticed it was broken they won’t exchange it or give me my money back

Had originally gave them 5 stars. I was trying to update my review and accidentally deleted it. I ordered 4 chairs and got 2. Jude was the actual sakes person who took the order. When I went in to correct it, they tried to insinuate I ordered only 2 for the price of the 4. They were a set of two for $140 and they charged me $ 240 for 2 then tried to get me to buy two for $80 each and when I said no to that, tried to sell me two for $50. I had to call customer service for assistance. This is the second time I have gone into this store and gotten bottom of the barrel customer service. Won’t give them a chance to do it again.

I had a great experience shopping at Ashley today. I really enjoyed my time here. Phillip was great help. He really took his time with me, and he showed he cared to help me find what ‘I’ wanted, needed. I highly recommend you ask him when you are shopping at Ashley.

The experience was superb. Charlie was patient and took the time to listen and address our concerns. I would gladly recommend him to anyone who shops at the Katy location

The sales lady Victoria she is a excellent sales lady

Excellent Customer Service

Their help was much appreciated! Right as I walked through the door I was greeted and i was in and out! Will most definitely come again

Nice staff and good selection

BUYERS BEWARE!!! BUYERS BEWARE!!! BUYERS BEWARE!!! Pretty close to the worse furniture experience I have encountered. Purchased a $2000 dollar Bedroom Dresser and Drawer set on May 27th, delivered on June 5th. Didn't think that we had to check the drawers of the units before the delivery personnel left, but definitely should have. Out of the 11 drawers available on the set, only 2 operate correctly. The rest either do not close properly or once closed you have to use force to open them. Reported this to their customer support and they said they would reach back out with more info. After not hearing from them for almost 3 days, called back, and the associate mentioned that the claim was not complete so I spent another 30 minutes on the phone with her to complete the claim. Their solution to having dead on arrival furniture was to have the drawer sliders sent out, then once we received the shipment then they would schedule a technician to come out to repair. To me this sounded so backwards, but agreed, we had no other choice they refused to swap the units out. So two weeks later we finally received the sliders, and we had to call back to schedule a technician to come out. Low and behold they said the next available would be another 10 days out, SMH. So we purchased on May 27th, delivered on June 5th and still do not have a usable product and technician will not be out until the 28th of June. So almost a month later and still waiting to be taken care of. Definately the last time I will purchase anything from there . BUYERS BEWARE!!!

Great place indeed!

Great store, great choice of furniture. Thanks to Phil that stayed even after closing and worked with us for all issues. His advice and experience convinced us to furnish all our home there. Ask for him if you go to this location.

I recently received my new sofa, the Carianna, on Friday the 14th, and while it is undeniably beautiful to look at, I’m disappointed by several issues. First, the leather material is problematic. My skin sticks to it every time I make contact, making it very uncomfortable to sit on. To mitigate this, I’ve had to cover the leather with blankets, which diminishes the aesthetic appeal. Interestingly, I didn’t experience this issue when I sat on the same model in the store multiple times. This discrepancy is quite puzzling and frustrating. My cat is also upset, as am I, because he cannot fit on the couch with me to snuggle. I didn’t have this issue with my previous couch. Overall, while the sofa is visually appealing, these practical issues overshadow its beauty. Sad part is, after spending all that money, I am stuck with my purchase. Should have went to Gallery where you can return the furniture if it don’t work once in your home. Also, I just realized that Ashley comments on every positive review, but I haven’t found a response to a single negative review.

Amir was amazing very friendly and patient answered all my questions had a very quick transaction

I will give a 2nd star because while I ultimately stopped hearing from my sales person very abruptly, they were overall polite. Beyond that: I went in looking for a sectional on a Monday. Found one and was told it could be delivered by the end of the week. Thursday or Friday. My information was taken. I have an account already with Synchrony. However, there was a delay due to some miscommunication between Ashley and their own financing bank. This lead to a two day delay, which pushed my 3/4 day delivery to closer to 10 days, which was unacceptable. I feel misled by the original time window I was given, and had to personally cancel my order after my sales person stopped responding to my texts (a means of communication they began). I've purchased from Ashley once before and had no issue. After this experience, I am unsure I will try purchasing from them again.

Great prices, nice people, and fast service

Felecia was very polite and attentive to our needs and desire.

Lots of stuff thanks MO for the great fantastic help your a winner

Carve was amazing. Go to him when shopping here . Purchased a queen mattress and I’m in love

Had a Great experience with sales person Amir Shekarisaz he listened to my needs and I got exactly what I wanted for a great deal. I recommend when shopping there ask for him and you will not be disappointed….. 💯 I had previously gone to another store (different company) and service was horrible.

Alex was amazing! Very helpful! Will be shopping at this Ashley location in the future!!

Salesman very polite and knowledgeable on products. No pressure sales will go back again thanks Mo hope to see you soon

First I answered 5 stars because the attention at the moment of searching for the furniture was amazing, sadly they took 2 complete weeks to find out where the furniture was and now they are telling me I need to wait 9 weeks to receive the cabinet I bought. Terrible service, it feels like a scam

I recently purchased a couch from Ashley Furniture, and although it hasn’t arrived yet, I wanted to commend the excellent service I received. A special thank you to Mohsen, our salesman, who was incredibly helpful and patient throughout the entire process. His expertise and genuine willingness to assist made the shopping experience seamless and enjoyable. Mohsen’s recommendations were spot-on, and he took the time to answer all of our questions without making us feel rushed. I am eagerly anticipating the arrival of my new couch and am confident it will be just as high-quality as the service I received. Thank you, Mohsen, and the Ashley Furniture team!

Yes love the man cave furniture.

Carve was a great help. At first we were looking for a dresser to match a bed frame we have but after he looked up a few we realized we were at the wrong store. However, we saw a table that we liked and picked out some chair and made a purchase. Carve did a great job and was very professional. Thank you!

I had a salesman who was really really good I didn’t have no problem with and his name is Amir but my experience with another salesman was very rude to my girlfriend. Things got really bad and the salesman and I almost got into a very heated altercation that almost lead to the situation to get physical. Instead of the manager that was on duty stopping the salesman from arising to the point to where it had gotten, she let the situation go on. I spent over 10k in the store today and I’m surely thinking of returning everything because of the bad service I received. Yeah I highly wouldn’t recommend here.

Alex Castillo was wonderful. He listened to our needs and found the best item possible for us. I highly recommend him if you are looking for a person who cares.

Store manager Dawyne DeCloutte is a racist person(towards Asians).He was very disrespectful towards us, he is super rude, arrogant person..he sat with us for hardly 5 minutes and during those 5 minutes he mentioned 3 times to us “ dont waste my time” which was very disrespectful towards any customer and he told us to “GET OUT OF STORE” when i asked him what about our 5 hours which we wasted in your store due to your salesman Charlie’s miscommunication and you guys lost full on spot Cash deal of $9500. We could have paid your said amount if you had shown basic humanity talking ettiquates, forget about customer ettiquates. You didnt bother to even discuss itemised pricing with us, you came and immediately asked us to give our number and we took 2-3 minutes to think about our number which annoyed him and he got super angry and disrespectful towards us. When we gave our number he immediately got up and ran away from us by saying “stop wasting my time”. Why did you even ask for a number if you were not in a mood to discuss the deal..you think we should just take out $9500 cash from the pocket and hand over to you without even knowing what exactly is happening.

Do not buy from here. If you are unsatisfied, oh well. Bar stools were delivered and they were too short and I told the delivery driver I didn’t want them and he made me keep them and said I must call corporate because he can’t return them. We went back and forth and he wouldn’t take them back. I then spoke with the manager and he says he can only take one of them because he doesn’t have a warehouse and can’t return them and he has already helped me before. I’m being forced to keep chairs that i spent a great deal of money on and tried to refuse them so they weren’t in my possession. The manager even mentioned to me once I complained, that policy says once in your possession all sales are final but the drivers wouldn’t take them back and forced them in my possession. This is so wrong. I’m still waiting on a rug I ordered 3 weeks ago that hasn’t delivered that I no longer want because I won’t spend another dime with this company. Will be cancelling that order.

I was very happy with my sales person, Victoria. She was helpful, professional, and attentive to my needs through purchase

My husband went in to order a chair we saw online. He was in and out with the best service experience. Thanks Ashley in Katy.

Great experience with store

Rodney was the sales person who helped me buy our furniture. He was professional, friendly and helpful. I loved the things available in the Ashley Store. Definitely highly recommended.

Most Excellent salesman award goes to....ALEX CASTILLO, very helpful and courteous and of course patient, allowed us to take our time browsing and addressed all of our questions and concerns promptly, would definitely work with Mr. Castillo again in the future.

We were greeted by Dan, I advised him what I was looking for as well as my budget. He directed me accordingly and gave us the space we needed to explore w/out feeling pressured. He listened and we were in and out in less than an hour with delivery scheduled within a week.

A great experience with a great Representative named Victoria Reyes

Lovely service and great products

Credit card processed twice and Ashley furniture wants me to wait 7 to 10 days for a refund and no furniture

Phillip was very informative, Patient and helpful in making my recent furniture purchase. Ask for Phillip!

Felicia was knowledgeable and courteous of the dining set I purchased.

Felica Hollis was amazing she exceeded our expectations. Great customer service. Communication was an 10 out of 10.

Ok selection..need to bargain, they can give you additional discounts

Very friendly, amazing furniture.

OK so to start off with I am going to say I have purchased from 4 Ashley stores in various states as I have moved across the country and I can say without a doubt not all Ashley stores are created equal, my last purchase was with a store in a different town and they missed delivery date by 3 months, terrible communication, just felt bad about the purchase. Now to the Katy store: This is by far the best Ashley store I have EVER shopped with, Felicia worked really hard to get our business and helped get us a price we were happy with, extremely knowledgeable and helpful. The delivery had ZERO issues, which is impressive because it was less than a week between purchase and delivery. 11/10 will shop here again

Always find what I need at Ashley. Good stuff for a good price. Definitely check them out if you’re on a budget, but they also have some high end stuff. Always worth a look. Simone and the manager I met were very cool people, Easy location to get to, with plenty of parking too. Great all around.

Sales person Amir was very helpful in choosing our ideal furniture.

Customer service is always exceptional at this location. I've gotten multiple furniture sets from Ashley and they hold up well, especially with small children. My style has evolved throughout the years so wish you guys expanded your selection, with more classic transitional pieces.

Felicia was wonderful, professional, and most of all attentive! She got my style right away and went to work! She was pretty patient as I kept changing my mind! 😁 I will definitely shop with her again. So much fun working with her!

Felicia Hollis was amazing she exceeded our expectations. Great customer service. Communication was an A+. She heard our concerns and requirements. Made sure to keep us satisfied. Will definitely be back. Thank you 🙏

Friendly, knowledgeable sales person, opportunity to try out and consider as many products as we wanted, with no sense of rushing, ongoing discussion of pros, cons of products.

Perfect experience

I like this story

Bunch of thieves they are, if you don’t like being ripped off don’t EVER, REPEAT EVER EVER EVER NO MATTER WHAT go there, we purchase some furniture and a carpet from them, the furniture was delivered within a week and the carpet, well we’re still waiting for it a month later, when we went to the physical store to speak to the manager in the lobby was a salesperson that ask us to wait for it because he was busy, the manager ended up being right next to us that whole time doing absolutely nothing and after 10 minutes he spoke to us like we weren’t there during that time, we ask about the carpet that we paid with OUR MONEYYYY, the manager get very defensive right away ( he knew who we were that second) because we’ve already spoke through the phone several times regarding the same issue and still no solution, he told us that they cannot refund the money because they could not find our carpet and then show us a picture of the carpet laying down in some apartment(we live in a house) and stated that I was delivered, explain how can you deliver the furniture to the right address and not the carpet, the most incompetent people in the whole state of Texas, end of story, enjoy the money guys, you needed more than I do, I’m sorry if I don’t wish you luck but honestly you don’t deserve it, worst customer service ever PD: I don’t put 0 stars because google won’t let me

Had an absolute fantastic experience I even tested the salesman because I knew what I wanted but I wanted to see other options. However, those salesman are extremely knowledgeable fantastic at their job very professional I Enjoyed my experience, and I will be coming back for more furniture. I got a sleeper sofa with a chase lounge.

Alex, help us with all our orders, he was awesome, very friendly and cordial, very please with him.

Thank you Dan for your excellent customer service

Felicia was very friendly and listened to what we were looking for.We were not rush to make a purchase,actually sat for minutes and discussed what we wanted to do.Made a purchase and got a great deal.Thank you Felicia .Also have to thank Dewayne for working them numbers 😊

Our salesperson Brian bent over backwards to help us including loading my SUV. Much appreciation.

Nice atmosphere!! The associate was very helpful

Ashley was very easy to work with. The sales rep was friendly, knowledgeable and courteous.

The expensive sofa I bought from Ashley came with several defects in workmanship. There was a seam in the middle of the ottoman cushion as if they initially cut the fabric too short and made it work. The seam was right where you sit and busted. The sectional couch does not align with the other sections to sit flush against each other. The sections were not built square so they don’t match up and leave a huge gap in our sectional. What you see on the showroom floor when you purchase is not what you get.

Great service! Moses went above and beyond. He was very friendly and willing to help however he could. I'm very happy with my purchase.

Purchased 2 bar stools, come to find out they dont fit with what i need them for (they're too tall) and when i call to see if i can get a refund im thrown through hoops by my showroom host cause i was never informed prior to purchasing or even when i called later for a refund that they dont offer refunds. I have to call the warehouse outlet that i drove to pickup my items from to even get the number to customer care, just for them to inform me of this. Horrible experience. Horrible service. DEFINITELY NOT WORTH THE PRICE.

*Alert: long post, please read because it is worth it* Be aware and stay away !! Where to begin ?! Placed an order in store and the Journey begins with incorrect communication, I was told in the store that price include delivery and installation, on the day of delivery I got to know orders are delivered by third party delivery and they do not have to do anything with the installation !! Upon unwrapping the couch, I got to know the product is damaged, Call 1 : I called to report an issue with delivery within 72 hours of delivery as mentioned in the invoice, customer care person told me that an order for material has been placed to repair the damage, and advised to reach out again once I receive the material. 3 weeks go by and I do not hear back so Call 2 : Customer care person was not able to find the previous work order initially after few mins provided tracking number and told me it was delivered 2 weeks ago without any communication ! Call 3 : Called customer care again to schedule a technician's visit to repair, the person on the phone told me he is processing the work order for technician visit and will get confirmation soon and hung up. Call 4 : a week go by and I do not hear anything back regarding technician visit so I called again, and a person on the phone told me that they are not seeing any work order for technician !!! and asked me to send all the pictures and product details again in the email, did that and he was able to create the work order and told me I will receive a text message/call within 72 hours to schedule date and time for technician's visit. Call 5 : 4 days go by and I do not hear anything back, so I called again, the person on the phone mentioned that oh I see your visit is scheduled for next Saturday on XX/XX and advised I will receive a message before 24 hours to confirm. at this point since it has been this long I cancelled my weekend plan as it has been dragging and I just want to get it repaired and enjoy the product that I have paid in full. Call 6 : Saturday morning I woke up to the message that technician visit has been cancelled and someone will reach out within 24 hours to rescheduled that has not happened yet ! so at this point I have spent more than 10 hours and 6 phone calls to customer service and still have the damaged product after 2 months !!

Vanessa welcomed me and helped me and made sure I was able to feel comfortable with my Purchase.

Be careful buying anything from there. I just bought a mattress and it’s not the same information they have in the website and unfortunately the didn’t have the example there. Wrong adverting

My recent experience with Ashley Furniture at the Restaurant Row location in Houston/Katy has left me deeply disappointed and dissatisfied. As my family and I embarked on the journey of furnishing our new home, we had high hopes for finding quality furniture and a positive customer experience. However, our visit to Ashley Furniture shattered those expectations entirely. Upon entering the store, we were immediately drawn to a beautiful sofa that seemed perfect for our living room space. Excitedly, we explored the various payment options presented to us: monthly financing or a cash payment with a generous discount. Opting for the latter, we made our purchase, including a 5-year warranty for damages and white glove delivery. Sadly, the troubles began as soon as the delivery team arrived at our home. Far from the promised "white glove" service, the delivery was marked by disrespect and carelessness. The team traipsed through our home with dirty shoes, blasted loud music, and showed a complete disregard for our property, causing damage to our door frames in their rush to complete the delivery in one trip. To make matters worse, upon unpacking the furniture, we discovered that our sofa was riddled with flaws. The wood frame was broken, resulting in visible holes and scratches on the fabric. The cushion covers and pillows were stained and dusty, indicating poor storage conditions prior to delivery. This was not the quality we expected from a reputable furniture retailer like Ashley Furniture. Seeking a resolution, we contacted our sales representative, Alex Castillo, to be met with a shocking response: "ALL SALES ARE FINAL." It was disheartening to learn that this crucial information was buried in the fine print of our receipt, conveniently disclosed only after the purchase was made. The lack of transparency in Ashley Furniture's business practices is concerning and undermines the trust of customers in our community. Despite our efforts to find a solution, the customer support team remained adamant about their no-return policy, leaving us stuck with a broken sofa that didn't even fit our living room space. Even when presented with the opportunity to exchange for a larger sofa at a higher price, we encountered resistance and a blatant disregard for customer satisfaction. The final blow came during a conversation with a store manager, who callously remarked, "This is a million-dollar company, if you don't buy again, someone else will." Such dismissive attitudes towards customer concerns are unacceptable and reflect a lack of respect for the community Ashley Furniture serves. In the aftermath of this ordeal, I cannot recommend Ashley Furniture to anyone with good conscience. While their furniture may appear beautiful, the lack of transparency, poor customer service, and refusal to address legitimate concerns have deeply disillusioned me. I sincerely hope that Ashley Furniture will reconsider its policies and prioritize honesty, respect, and customer satisfaction. Our community deserves better.

Charlie was great to deal with. Looking forward to getting our new couch

I am a return customer to Ashley and this store doesn’t disappoint. I’m so thankful we went in today and met Vanessa. She helped us so much finding everything we needed and at a great price. She has the ability to guide you in a direction you want to go without pushing you into things you don’t want. Super appreciative for her service today and excited for our new furniture!

Salesperson Travis was outstanding and explaining. Everything show me differences in product. Help me make my purchase smooth.

I have visited the Katy location several times to just look around. The employees are very pleasant., polite and professional.My salesman is Marcos Escobar, each time he has always greeted me with a smile and a willingness to help. Thank you so much for not being impatient with me. You are truly an asset to Ashley furniture.

The were respectful and within the margins of time

Ashley was awesome she had great ideas for us which helped us select our furniture

My experience was Awesome. Told my salesman exactly what I wanted. He pointed me directly to it. Helped me decide on configuration. Closed the deal. I was in and out on less than 20 minutes. Great customer service.

I felt comfortable from the moment I walked in the store. I know I am hard to please sometimes because of so many options and price points but Carve was patient and made my family and I feel like we were the only thing that mattered. He applied no pressure, just professionalism and patience. He showed us the ultimate buying experience. I also like the fact that he didn’t bash other furniture stores, he just told us what he could do that they may not be able to but still allow us to consider other options. We chose Ashley hands down!!!

Friendly and helpful salesman. Available for any questions and helpful suggestions without being pushy

Do not buy from this place. They will tell you what you want to hear to make the sale and lie about your delivery date. We paid cash for a whole living room set just to be rescheduled for delivery twice and then ended up only getting a love seat delivered that was damaged. We were charged full price for some tables that were on the floor as clearance as is items. Quality is very poor and is already peeling. Ashley furniture is a joke and a scam I will never recommend or bring my business to this sorry excuse of a furniture store again. We canceled our order and still ended up paying way above list price for the trash tables we were forced to keep because of their manipulation. Typical sales tactics and dishonesty. We removed our living room set the night before scheduled delivery and threw it away just to be left without furniture because of a failed delivery and damaged love seat. We were told our items wouldn’t be back in stock for over a week. Canceled our order and went to rooms to go and had our furniture in 2 days. Don’t not waste your time and money!!!!

Everyone was so helpful and so much sofas to choose from we are so glad to have shopped at Ashley furniture store

(Translated by Google) It is the worst place to go shopping. I went 3 weeks ago and paid for 2 pieces of furniture and they were supposed to deliver it to me on the 20th of this month and they called me to tell me that they don't have it available that on the 24th today is the 27th they call me again to tell me that there is a delay of one week and I do not recommend this place at all. It's so easy to tell people that we don't have that piece of furniture, don't let them bring it with lies.😡 (Original) Es el peor lugar para ir a comprar. Yo fui hace 3 semanas y pagué por 2 muebles y se supone que el 20 de este mes me lo entregarían y me llaman para decirme que no lo tienen disponible que el 24 hoy es 27 me vuelven a llamar para decirme que hay un retraso de una semana y no recomiendo para nada este lugar. Tan fácil es decirle a la gente no tenemos ese mueble no que lo traigan con mentiras.😡

Purchase Date:12/31/23 I have ordered the bedroom furniture for my guest room. I have seen this online, but the furniture looked unclear, so we visited the Ashley Store at 19660 Restaurant Row, Houston, TX. They didn't have it on display, but a standing bookcase headboard they showed and a similar bed with a slat. I picked up the mattress and confirmed with salesperson Mr. S that I would have a SLAT. He confirmed it would come with the SLAT. They run my Credit report. I did the financing. They Scheduled the Delivery for 13 Jan 2024, which was Saturday; I threw my old furniture to clear the space as advised in the delivery message. On Saturday, the 13th, they came with all the items except the rails, with three black supports, not the SLAT. I talked to Support and told them the item was missing. They told me that SLAT needed to order separately and advised me to speak to the salesperson. On the other hand, the person who came for installation told me these beds don't come with SLAT. I went to the store, and they had already added the SLAT to the Order without cost with the Help of the Store Manager, Mr. M. I told him we were too much of a problem as now my mom only needed to sleep on the mattress, and even at that time, Cold Breeze was about to come. I told the salesperson about the person coming for installation, and he said my Manager added the SLAT; those people don't have more insight into the inventory. They scheduled it for 23 on Tuesday, even though I told him we needed it ASAP. When they sent the furniture on 23 Jan, they sent the SLAT, but Rails is not compatible with fixing the SLAT on it. I am frustrated and pissed by this behavior; I Asked sale-Person to share Manager's Number, but Manager never picks the phone. Instead, he called my wife and told her we were canceling as your husband needed some compensation. After some time, the Manager cleared up that this bed didn't come with the SLAT ( he should not have made a false statement without confirming). He was also rude to my wife. Mr. S blamed the Manager on the Call, and then I went to the store again. The Manager blamed Mr. S. The Attitude of the Store manager was worse; he should have been sorry and guilty for wasting more than 20 days on a mistake made at their store. Instead, he was insulting me. If you want to select a new one, then talk. I am not getting this for free; I am paying for this, and he cannot cancel my Order like this. I have spent many hours selecting this and waiting for it to come and changing my room's color to match the furniture. I bought this in New Year when many deals were going on. I could select from many other stores if they didn't lie. Now, canceling will be a financial loss for me. I need people to know this because it could happen to you, not because of his mistake they made but because of his Attitude towards the customer. I went to Ashely. Store, this behavior shows how Ashely cares for their customer. I called the main office. Initially, they told me we would talk to the store about it. Now they are saying we cannot do it as the Order has been canceled. They don't even have the email where you can send the written complaint. The only reason you go to the store is if something goes wrong, they are there to help, but if this is the case it is better to buy online. I have intentionally hidden the person's name; I only want to create a caution for the customer where they are going.

Marcos helped us from the moment we walked through the door. He was attentive without being pushy. He was helpful and immensely patient. He took what I told him I wanted or didn't want and showed us all the options available with my specifications. Awesome experience. Would definitely go back and purchase from him again.

Excellent service. Veronica Reyes was very professional. Just perfect.

Though my service in store was satisfactory, I was disappointed to learn the "discount" I was given was merely the same pricing listed online! I was on an Ashley Furniture site, not a 3rd party. How is that acceptable? I told the sales associate I was paying cash and he upped my "discount" from 20% to 25%, conveniently still exactly what the online price was.

Excellent customer service and easy transaction. I was able to find the dining set I saw online in the store and received online pricing.

Our sales person was so patient and helpful.. We can definitely recommend Phil at Ashley Katy if you need good high quality furniture!

Great 👍

The agent was very professional and helpful

Excellent service

Excellent service! Thanks to Alex Castillo and the Ashleyfurniture team!

Awesome customer service and very attentive and informative. Definitely will continue to shop here for my furniture needs.

Amir was great! He was really helpful and has the made the buying process super smooth, along with the help from the Acima representative. Definitely would return and recommend to others!

Great team very helpful 💪🏼🥳

It was going very well until the general manager started getting very upset because I needed to because I wanted to do my application on my phone and when he thought it did not go through, he started disciplining his employees in the front of us and acting very rudely, so that was my experience With Ashley furniture which I was able to purchase what I wanted but just the fact that he thought that it wasn’t gonna go through. He became very agitated and I did not like that at all. It is a right place in wrong place to do Anything and I thought it was just very unprofessional the way he handled the whole thing

Shopping at store was great, salesperson was very helpful and delivery was smooth and they arrived well ahead of scheduled time. 😃

Charlie was a very good and understanding sales staff

Ashley worst store poor customer service and never delivered my furniture and still had to pay the full cost even after I explained to them that the furniture was delivered. Horrible will never buy from them again

Recently bought a beautiful sectional as always. Customer service was very helpful. Our sales representative Charlie went above and beyond to get us the best deal and a quick delivery date.

On November 11th, 2023, I placed an order with Ashley and am still waiting to receive it. Earlier today, I spoke with a representative from Ashley to inquire about the status of my order, but I was met with rudeness from the store manager. The way he talked to me was highly disappointing, and it was the worst customer service experience I've ever had. After waiting for three weeks, he told me to cancel the order. Additionally, they charged me a 10% delivery fee on my order, even though many people receive free delivery from Ashley. He told me that the policy is that orders above $2500 get free delivery, but I paid $2280 for my order, while my friend paid $1200 and received free delivery from Ashley. I tried to register a complaint against the agent, but after explaining the whole story to two people, they disconnected the line. I felt like Ashley was content with maintaining their rude behavior despite being considered one of America's best furniture shops.

Very helpful, answered all my questions. A pleasure to do business with.

Do not consider buying ashley furniture. Within a few months our expensive sectional started to break down; sinking down in corners, creasing cushions and pillows and arms dented in. We bought the 549.99 warranty and were told we could return it if we bought the warranty. They don't take our calls, running us around from 1 dept.to another. We have done it all to get in touch with someone to no avail. Just do yourself a favor and research reviews. You've been warned!

The guys were experienced and helpful.

DON'T BUY HERE! We bought a sofa set and they told us we can also get a kind of "insurance" and if we never claimed or use that, they will give us back $500.00. We never claimed or use that insurance during 5 years, now they told us they will not return that money, but "we can buy something that values $400 (not the $500 they promised) but they will not return us that money.

Horrible experience to get a bed frame delivered. I was under the impression that ordering this bed frame would be delivered to my front door & it was not. FedEx tried delivering to the wrong location the day it was supposed to be delivered then when it actually came to my apartment they left it in the mailroom & marked it for the wrong apartment unit so I was never notified it was delivered. Neither I or the leasing office could find the bed & the bed is entirely too big for a single woman to carry it to the 3rd floor. I made it very clear on my order what my shipping address was. FedEx & Ashley home store customer service was no help at all & they claimed Fedex would come back to check for the package so I waited for almost an hour & they never came back to my apartment complex. First time ordering from here & it will be my last.

I bought my dining table here and y’all Vanessa and Ashley are amazing! They’re so helpful, kind, humorous, patient, etc. Top notch customer service! Definitely recommend going here for your home furnishing needs!

Great experience working with Phil. He was transparent on pricing with no hidden fees, and he gave us space to look around on our own. Even when we told him we were not necessarily purchasing, he was still respectful and made sure we were taken care of. We did end up purchasing with him so I’m glad it worked out for both parties. Also cool that the displayed price I coudes both the bottom line cost and the expected monthly payment. In addition, happy to see how customizable/modular the sectionals were.

The service is very good and the workers are very nice and kind. Especially Ms. Ashley

We just bought a dinner table here and we had a great purchasing experience using Vanessa. She wasn’t pushy as other sales people tend to be and was very friendly. The store had a really nice vibe, as well. I’m amending my review, all above is true, but 3 chairs arrived damaged and it’s been quite annoying going through the process to get them repaired.

The couches were installed and one them wasn’t fully setup despite that service being paid for. There was wiring left behind the couch that wasn’t connected to the couch or wall and so far the recommendation has been that I finish the setup. Sure thing, as soon as I’m refunded for the service I paid for.

The costumer service was awesome at the store but some kind of way the when the delivery people came out to set thing's up the salesman forgot to put box springs on the order so now I'm here with a bedroom set and can't even sleep on it. Wooooooooooow now I have to find box springs because of a mistake not of my own.

I’d give this place a negative five stars if I could. Worst high pressure sales experience ever. Avoid Victoria! Husband went to the bathroom , while we were still shopping, and she attempted to ring up the purchase for the last item, we looked at, on credit on his Ashley’s card, when neither my spouse nor me, had even said we wanted the items, yet, as we were still shopping! She continued to pressure me into a delivery date for the items, when again, we hadn’t agreed on the sale! I stormed out because I was about to use lots of profanity with her, because every-time, I tried to tell her, what we wanted, she didn’t listen, and continued to push for a sale for items that we didn’t agree to. And get this, my husband later, was sent an invoice saying that the items were on layaway. Now, I storm off in a huff, and you think we want the items rang up for us, still? Unbelievable!

Poor quality furniture. Spent more than 3k to get a sectional couch from Ashley Furniture after all the promotions still. The couch begins to slump within the first month of using and the material is too tough and rough not as the one in display I tried in store. I’ve gotten a backache after lying on the sofa. Their product is a scam. Worst experience with Ashley and will not come back!!

I bought a 3000$ sectional and it was soft at the store. I believe i got scammed since they deliver rock hard cheaper quality product. Not sure if it was this specific location or all Ashley furniture operates like this.

Welcoming and engaged on what we were wanting as well as knowledgeable on the product.

The staff are very friendly, professional and knowledgeable. I will definitely be returning soon.

Excellent service and very profesional salesman by Marcos

Dell was an exceptional salesman. We’re in the process of purchasing a home, so we were looking for living room and bedroom furniture. We were so indecisive and had so many questions. He was very patience with us and very knowledgeable about the furniture. Keep up the good work Dell!

Awesome Customer Service! The manager went above and beyond to make my sale happen, giving me options for my purchase and I’m super happy and can’t wait to receive my order! Thank you Katy Ashley

Staff was amazing at helping me find exactly what I needed I definitely recommend them they got me into the perfect sectional this location is not closing and ready for business (:

Met with Dell! He had the best Customer Service Skills!

Stay Away! Save yourself your money and headache. Purchase a sofa and 2 beds in July. My delivery was in September due to me moving. The sofa was on backorder and not available, so I cancel that order. My 2 beds were delivered on Friday and received the wrong bed. Almost 1 week later and nothing has been resolved. Went to the store to speak to manager and is not there. No one cares all they want is your money. Store is closing and Ashley's getting sued. Worst experienced and customer service!

The sales rep Ashley gave phenomenal service and displayed superb knowledge of the products. I will definitely be shopping here again. Thank you

We bought a very nice couch just over a year ago. During our purchase, they gave us an offer to cover the couch under a warranty in case of any damages. I advised the salesman that we are thinking about getting some dogs in the future, and if the warranty would cover any damages done by the dogs. The salesman stated that if the dogs would damage the couch that the warranty would cover it. A year down the line we’ve got three new lovely puppies, and one of them ended up chewing up a corner of our couch. We were very upset, but we’re glad that we got the warranty. We gave their warranty a call and put in a claim and they stated they will not cover any of the damages. if you have any questions about the warranty, you will have to do your own research because clearly the salesman have no idea what they’re talking about and what they actually cover. I would recommend not purchasing their warranty because I have you’ll have to deal with any damages yourself anyway.

Great service! I was in and out within 20 minutes. I will shop here again!

Very good experience.

Dwayne was super helpful! Any questions we had, he answered them so quickly. Even when my husband and i settled on a couch that wasnt exactly what we wanted, he found something even better!!!!! Better than we were hoping for. Dwayne was beyond professional and showed extreme patience and kindness.

Phil helped us and he was amazing. He explained the prices and respected the budget.

If you're looking for a deal on great furniture. See Alex at Ashley Furnitire on Restaurant Row near I-10. He's courteous, patient; professional and willing to go above and beyond to make you happy. Thanks Alex!

The seller was very professional and very easy to understand everything he told us.

Knowledgeable, efficient, and helpfully happy

Excellent

Very informative and quick

One star because store under construction but sill looked clean. Salesperson Dan was helpful initially with mattress and bed frame during sale however turned mean bulldog and shouting when my 83 yr. old mother decided to cancel the order within the appropriate timeframe due to the cost. threatening and screaming at her that she had to pay $900 restocking fee, delivery fee and would still be charged the $8500.00. All un-truths. We had to call corporate and complain and synchrony bank to rectify the problem with the salesperson Dan. Not once did he try to ask why she wanted to cancel or listen to what she was trying to tell him nor did he ask then if he could do anything to help or offer a different less costly product. Shame on him and shame on this stores tactics ! This store you cannot reach a live person by the telephone number listed. This store does not fall under the umbrella of Ashley Corporation, it is a third party bought franchise. Forget about trying to reach a manager because they wont even give you their names, stating that is personal information. I have them if you need them lol Do your homework , there is a huge sale for Labor day that offers many discounts and this store is not the only game in town. At the very least go down the street and check Mattress Firm if your in the market for a bed. What a shame in the past I have spent thousands upon thousands at this store and referred it since 2013 but never again. I am 65 years old and have always worked customer service/sales , never in my life have I ever encountered such behavior from a salesperson especially to a senior citizen. You are entitled to fair business practice no matter your age, sex, color, and/or religion.

The sales agent (Carve) was a great big help to me! He went above and beyond to make sure my purchase went smoothly. If you guys go in person, make sure to ask for him. He will make sure to get you right! Thanks Carve !

Outstanding customer service and support!!!

My experience was great! Helpful + In stock + Price +

Rodney greeted me as I walked in the store. He was friendly and knowledgeable. It was an enjoyable experience at Ashley Furniture store. Rodney is a great asset to the store.

We walked into Ashley and was greeted with a pleasant smile by Carve! He was very informative about whatever l asked and helpful. I was looking to color match a piece of furniture and was able to do so because of his professional skill set! Thank you!

Great place but everything has to be ordered.

The attention was excellent. Kayleigh Frank was very nice and professional. She explained everything about the product that I was buying. I was very satisfied. Thank you.👍

Excellent service. Very helpful without being pushy.

If I could give zero stars I would. We bought a sofa couch from them. We were wanting to replace the mattress to one that would be better for guest. The manager of the store insisted that an 8inch would fit. We purchased and it did not fit. When I fought for a return we were denied. Now, we are stuck with a mattress that we don't need due to a manager just trying to make a sale. I would NOT recommend this store to anyone!

Very nice store with lots of furniture to choose from. Marcos Escobar was really nice and helpful through the whole process and it was quick and easy. We can't wait to get our furniture delivered! Thank you Ashley furniture and Marcos

I do not even want to give one star. Our experience has been absolutely terrible. We purchased a very expensive couch on Memorial day and we were promised by our Sales Representative, Toby, delivery in three weeks. "Every other store will be much longer, I will take care of you." We never heard from him again stating our order had been delayed. The only reason we even knew it was is because I had to call the corporate phone number. When I did this, I got disconnected three or four times and every person had different information. I received at least two phone calls saying my items had arrived and I could schedule delivery...however never heard back and I had to once again call corporate and "the order will arrive in the next two weeks" was all I got. I reached out once again to Toby for help and a text reply is all I got...not even a phone call...with different information than before. He did not seem to help at all or care to make our experience better. It very much seemed like once we placed our order he was done with us and we were an inconvenience. We have been without a couch now for 6 weeks. Their customer service is absolutely terrible and I would not believe anything they say. Their sales people seem to care while at the store..just to get a penny out of you and then you never hear from them again. I will tell everyone I know to not come here.

The customer service was FANTASTIC! I had originally purchased my mattress at another furniture store a couple of days ago, so I had came to Ashley to browse their furniture for it. Once Vanessa, our sales rep, found out she was able to help me not only get the bed frame I wanted, but also a dresser AND the exact same mattress for a better deal!!!! I of course cancelled my original mattress purchase as well! Lesson learned! I should’ve gone to Ashley’s from the beginning! Lol

They allowed us to shop without too much pressure. Travis was helpful and allowed us to shop on our own time. Glad they worked with us as our move in date was a few months away. Looking forward to this amazing couch!

Disrespectful and unprofessional people. Not recommend to deal with.

I have a bad experience to dealing with this store disrespectful people and unprofessional staff. One month before I go to that store and choose to purchase some furniture than sales persons behavior very disrespectful and unprofessional after purchasing the furniture delivered to my home almost one month later and the furniture that I received is different that I purchased. So I go to the store and cancelled that order then again the behavior of the staff is disrespectful and totally unprofessionals.

I wish I can even rate "zero". This is the worst store ever. Bought furniture cash with some of the furniture as clearance sale. Paid for delivery and never got one of the product. The sales manager is very rude. Will never go to this store again

Very bad quality. I bought a furniture on each broken in two days

My experience with Charlie was AMAZING I went in asking for a sectional I seen a month ago and price went up and this guy gave me a better deal. I was in and out if there less than an hour. Thank you Charlie and I can’t wait to get me sectional on Friday!

I went there today, this store does not deserve to be in Katy. The worst experience in every way in my 25 years of living in Katy. I am shopping for outdoor furniture, and checked others stores, in the area, being Saturday and July 4th season. The sales guy who tagged, was very unprofessional in the first few words on the product enquiry! I asked for delivery, and i dud nit get a straight answer.. I asked if i were to see another person to know about delivery, and the sales was literally waving hands and shouted at me “ go see other sales guy” i was shocked… his demeanor was almost combative.. asked him to see the Manager, which was my right in that situation… still giving the benefit of doubt to the business, despite one bad apple. When I approached who they said the manager did not inquire the issue and try to make any effort to sell, instead he “ganged up” with previous two guys…. I felt very insucure and intimidated… i left the place immediately, faster than the time to enter. Also, i checked the prices inline before visiting the Ashley Store in Katy. The prices sales guy gave was about $300 more than online… the sales guy was totally discouraging in buying online. Which I understand due to sales commissions. But there he was very untruthful on prices and very aggressive. Sales staff are very unprofessional, intimidating and gets down street behavior quickly… Never shop here.

I only gave a star to write this review, the Manager Carve, Kayleigh both lied. This is the worst experience I have ever had. They have no coustmer service etiquette, the manager was talking like we was on the street. Do not shop here.

Very disappointed with the process of our furniture!! Since the system has been down for about 2 weeks or more, getting our furniture has been a pain in the ***. We got a great deal with our stuff which we are happy with but we just moved into our home and still don't have our furniture and the only person trying to help us is Marcos which I know he can only do so much. This whole process has been horrible and I will not be going back to Ashley's. Our stuff was going to be ready for pick up today, for the second time and we rented a uhal $100 and just our luck they were closed since the morning. Nobody got in contact with us!! We waisted our time and money!!! We don't live close to the warehouse and my husband works everyday and keeps getting out early to pick up the stuff for nothing!! So upset!

Came here in may to buy a dresser and the guy who help us was very nice and professional and was able to help us order the dresser i wanted. Unfortunately its been a month now a still haven’t received the dresser on the date i was supposed to be delivered. I’ve been calling to see whats going on but no one answers the phone or “ system been having issues “ so the system been having issues for a month ?? At this point they need to get it together why get furniture here when they cant even deliver on time or gives false information to customers about delivery date.

Vanessa is very knowledgeable about the products and is very professional.

Carvey Phillips if the best

Sales staff (Korey) was very friendly, knowledgeable and efficient. However, we went to Ashley Furniture in Katy, Texas to buy furniture for a rental property in Florida. It was important to be able to select furniture locally and ship remotely. This was not possible due to issues between corporate and franchise store inventories. So I had to have the table I bought shipped to my home and I will be responsible for getting the table to my rental property in Florida. This will limit my use of Ashley in the future for furniture replacement at my rental property.

Gave me the wrong pillow when they delivered my furniture and never followed back up with me to correct it after putting in a ticket to fix it.

The lady manager at restaurant row location was extremely rude. She kept asking questions that had nothing to do with furniture and was charging $300 for delivery within Houston. I have shopped with Ashley before and have had a good experience but never buying from them again.

Rodney provided excellent customer service thorough superior product knowledge and impeccable design ideas.

It was a good experience, the vendor has a wide knowledge of the stuff and gave us the best options and discounts to get what we want and left the store happy.

Bella Latif was awesome great customer service very understanding of my needs an wants. She carefully showed my opinion an gave wonderful advice.

Do not get the warranty on your items because if you don't report the damage or stain within 30 days they will not repair . They will not repair anything unless you have proof that you had damage fixed out of your pocket moving forward. 600 warranty down the drain.

Toby was awesome

Please do not buy anything here! They are not trustworthy, nor are they professionals. They only care about getting a sale and that's it! Stay away and save yourself money.

Professional and quick service. Toby laid out the furniture to best fit my needs.

I would leave 0 stars if possible. On 4/15/2023, my wife & I ordered a table with 6 chairs and ottoman. We decided to pick-up these items at the distribution center due to Ashley's wanting over $250 for home delivery. We were advised that our furniture would be available for pickup on 4/19/2023 at a distribution center that was located approximately 45min away. I arrived at the distribution center on the specified date and was told "first-come, first-serve" and our some of our items were given to someone else who ordered the same chairs. I was told to return the following day as a new shipment was coming in. I proceeded to drive 1.5h home due to traffic.. I returned to the distribution center the following day and was told my shipment was not expected to arrive until next week.. I was told to contact a representative via a phone number provided and to seek a resolution. The phone representative stated, I could either cancel the items, receive store credit, or wait for my items to arrive at distribution center. I decided to talk to a customer service representative at my local Ashley store whom said she will set me up with free delivery as it was unnecessary for me to drive to the distribution center twice and receive nothing. I was also told to not accept delivery unless all items were delivered at the same time. Several days later, I was told my FULL order was ready for delivery and a delivery date was scheduled. Upon arrival, they only brought the 6 chairs I ordered and not the table or ottoman. I told the delivery guy to return the chairs as this was not the full delivery, he refused. The chairs continue to sit on my front patio until this entire issue is resolved. Today, I received a message from Ashley that I need to pick up my table and ottoman at the distribution site. This whole process has been a headache and I refuse to purchase anything else from Ashley. If they charge me, I will absolutely dispute the charge. They can come and pick up their chairs too. AVOID AT ALL COSTS!

Excellent customer service!

Great buying experience!

Horrible customer service. I called regarding damaged furniture and I was hung up on twice and put on hold for over 45 minutes and then hung up on again. I have never experienced this kind of rudeness from any store ever. Don't waste your time or money here.

I had a wonderful experience as usual, I went to 3 other places to price match and to compare the quality of the furniture, as usual Ashley is the way to go! I’ve been doing business with Ashley for approximately 20 years and Ashley has never steered me wrong.

Kayleigh Frank was patient, very sweet and ABSOLUTELY HELPFUL!! ❤ Great service, thank you!!!

Great service and great experience. Korey was super nice and helpful.

Do NOT buy from Ashley Homestore. They will tell you whatever you want to hear to make the sale then go back on their word. I have never been treated so poorly by their sales people, customer service, and even management. Just stay away!!! If I could give 0 stars I would. Update: I see Ashley’s response below acting like they are going to help yet I’ve texted and emailed and heard nothing… shocker.

Exceptional customer service! The staff was very helpful and made sure we were comfortable with our purchase. I will definitely remain a loyal customer. Thanks Ashley!!

We went to check for some furniture at this location and it was one hour almost before closing, but Everal was so patient and helpful he did his best to help us to choose the right items and the best price

We had THE best experience with one of their salespeople Korey. He went above and beyond to assist us, we shopped for hours and was there to help us all along. He was thorough and very patient with us. Go see Korey at the Katy location, he will take care of you. Thank you, Sophy.

Rodney was excellent! My experience here was amazing and I will always purchase here.

Great experience! Charlie was EXCELLENT!! He was very patient, friendly and knowledgeable. We were there for a couple of hours, trying to make choices, and he made our whole experience awesome. We found some great furniture at great prices!

Korey Delaine was our sales advisor. Very friendly, approachable and knowledgeable. Will definitely be asking for him on our next purchase.

My wife and I were pleasantly welcomed into your store by a salesman, Korey, who (1) allowed us the space to shop, (2) checked on us from time to time, (3) answered our questions, (4) dealt with us professionally to close the deal the sale the next day. I recommend him for being groomed for higher levels in your company

Service was great salesperson took care of business. Thumbs up

In the modern world where next day delivery is a popular thing, the antiquated 3-12 week delivery schedules for Ashley Furniture is disappointing. My sales person was very nice however.

Korey was very knowledgeable and guided us to the furniture and mattresses we've slated for purchase.

10/10 Experience. The service and care I received were unmatched. Was previously stressed about finding furniture and didn't expect much when I got there. But that changed and honestly I would recommend Ashley to anyone looking and not sure.

Mr. Korey can really make a difference. He’s nice, efficient and polite. The best experience ever.

One of the worst experience and worst store in Houston. Me and my husband went to the store today with such a happy mood to buy sectional for our new house but came back with such a disappointment and bad experience. What you can expect from the Salesperson, when the STORE MANAGER Himself (we think His name was Jason) is so disrespectful and rude. Upon asking him to speak politely, he turned his back and walked away. No etiquettes how to speak, not sure who made him the manager. Guys there are many furniture stores in Houston….don’t go in this store to feel insulted. We will see if there is official channel to send the feedback.

The protection for my electric couch (which is now broken, because quality isn't as good as they claim) they sold me for $300 is complete BS. They "transfer" it to a scam shell company that doesn't actually have an office and does not honor any claims at all - ever. It exists via web portal that is a black hole (you can submit claims all you want but no one will ever look at them) and the phones are manned by extremely rude contractor whose only job is to wear you out and give you the run around until you give up. They do not ever do anything to actually provide a service. It's a straight up scam and Ashley knows this, yet continues to scam its customers for the kickbacks from this fraudulent scheme. They should be sued. Never buy anything from them.

Travis was amazing in helping buy my dining room table. I’m knew what I wanted and he followed my dreams now I have the perfect set for my dining room. Thank You Travis.

Carve Phillips was an excellent salesman, very respectable and listens to my needs while shopping for furniture. He made suggestions along the way that weren't out of my price range. Ashley should be very happy with having him on their team!!! I will be back for future purchases. Thanks Carve!!!

We went looking for a bedroom set for my daughter this evening. Phil helped us and walked us through the store. He was very helpful and patient. Incredible attitude. He made the buying experience that much better. Thank you Phil. We’ll be back in May. Keep up the great work.

Never buy anything with Charlie Smith he’s a lier, here I am with my fiancée at the outlet 50 minutes away from our home with our two wranglers under the rain because we were told that we can fit everything on the two Jeeps, when the workers at the outlet were trying to help me and called him his answer was that he said it because we didn’t want to pay for the delivery but the real reason was that he said it because he wanted to earn his commission, I also called the store to talk with the manager and they kept me on hold, very disappointed for the service we received

At the time of this review, I am actually waiting for the store to open at 10am in order to get a refund. My back order and inconsistenties about the delivery mirrors the EXACT review from Mr Drake listed on this site. I've wasted 2 days from work waiting for my sofa. If there was a way to rate zero stars I certainly would.

Your sales representative, Corey absolutely completed the sale. I came in your store with intentions to look and think. He was so kind and so graciously helpful and knowledgeable regarding the items I was considering until I left your store completely satisfied without thinking. Thanks Corey. Be safe. Jacelyn

Everything went very good The furniture is very nice The coffee table bigger than I thought But it is really pretty Thank you for your service

Furniture is nice, but customer service is horrible. You can never get in touch with someone who knows what is going on when you need updates on your order for delivery, and I even had a customer service member hang up on me! I finally got in touch with a manager, who at least got our delivery set up, but this whole process was an ordeal because of "Jenny" the robot who handles everything with glitches in her algorithm. Also, our salesman did not deliver on what he promised. It took 4 months to get our furniture when we were told 4-6 weeks, and he said the box spring for our bed would be included and it was not, which left us scrambling to find box springs the day our furniture was finally delivered (and yes we bought them from another store where we picked up same day!). The delivery guys, who do not work for Ashley, were great, but I don't plan on buying furniture from Ashley again after this experience.

All the folks at this store are top shelf! We had a wonderful experience! Not only was Zack kind and thoughtful, he went above and beyond! We purchased a clearance item which they loaded for us in our small car and honestly treated us as if we were very important VIP’s! If you need furnishings or decor you’ve got to go check what they can do.

Helpful staff, not too pushy. Quick and clear with information and pricing. Smooth quick process closing and getting out the door.

Came in with my parents to by a sofa. Salesperson immediately latched onto my stepdad and ignored me even though I was the one buying. Salesperson was unprofessional, unpleasant, and uninformed. Told us the sofa we’re looking for us not a sleeper even though the it’s literally called a sleeper sofa. Left immediately.

I had a very good journey with Carve today. He gave me space, and was there always to clarify when needed. This is exactly what you want as a client. Thanks!

Great job.

Very nice selection and really good prices. We had gone to a few stores and Ashley had the best deals. Only a little thrown off by their warranty being so expensive and they told us if you don’t use it it comes back to you. But it comes back as store credit. I can’t imagine what you’ll be able to buy in 5 years with $360. Other than that, salespeople are a bit too aggressive and it’s hard to even check out the couches without being constantly questioned. But I understand it’s their job. Nice store over all!

**DO NOT SHOP ASHLEY FURNITURE ** I am writing to express my disappointment with the poor communication I received regarding my delivery items that I purchased from your Katy location November 17,2022 from sales associate Amaron Mathis. I was pleased with the great customer service I received after not shopping with Ashley for years due to poor customer service I received at your ers again had no idea of what was going on with the nightstand. I called what was described to me as the corporate office. One of the associates, Hugo, said that the item was damaged. Then he said it was on backorder. I asked to speak to a supervisor who could give me a straight answer after 20 minutes, I was transferred to Carla. Carla, who was supposed to be a supervisor in customer service said the item was on backorder, then she said the item was forgotten at the warehouse. After realizing Carla had no idea. I decided to call the store where I ordered my items to speak to the store manager. When I called I was told he was busy with a customer so I gave the young lady my name and contact information that was at 1 o’clock December 28 I still have not spoken to the store manager Dwayne as of right now January 3. I understand that stock shortages and delays can happen, but what was most frustrating was the lack of communication from your company about the status of my items as a customer I had to repeatedly reach out to find out what was going on with my items and as I stated earlier I asked to speak to a store manager who has not even felt it worthy to return my phone call. Needless to say, I am not motivated to shop with Ashley Furniture ever again. It's extremely unfortunate that Amaron had such an unprofessional delivery process as a follow up to his great customer service. I hope that in the future your company will prioritize improving the communication and customer service provided to your customers. ***DO NOT SHOP ASHLEY *** I received a follow up asking me to please send my experience to an email address and I still haven’t heard from Ashley!! If I could give a negative star I would. AGAIN DO NOT SHOP ASHLEY FURNITURE

I had the pleasure of working with Kacee. She was professional and not pushy. I like the fact that she asked for clarity from her supervisor when she was uncertain of the answer. She explained in details and used personal experience to encourage me towards making the best decision during my purchase. I would recommend Ashley Furniture any time.

Went in looking for a couch the first salesman we dealt with was awesome super relatable and knowledgeable, found one we loved but wanted to check around which was a waste of time. Ended up coming back and got a different salesman (our first one left already unfortunately 😔) that was just as great! Can't wait for our couch to be delivered, will update then.

Great rep and customer service!

(Translated by Google) The WORST store in the world and if I could give it a worse star rating I would. When you go shopping, they promise you a delivery date that they later change a thousand times and you end up receiving what you bought when they feel like it. NEVER buy here (Original) La PEOR tienda del mundo y si pudiera darle un peor rating de estrellas lo haria. Cuando vas a comprar te prometen una fecha de entrega que despues cambian mil veces y terminas recibiendo lo que compraste cuando a ellos les da la gana. No compren NUNCA aqui

Salesman very friendly and showed me everything. Unfortunately, they did not have what I was looking for.

Very good place to buy furniture

Good Job

Worst experience ever !! We are still waiting for our furniture (bedroom) since 2 months we made the order on Oct 10 they told us that they will delivered it within 15 days and till today Dec 10 we haven’t received it all they just bring half of the order and we are waiting for the rest every week they told us the next week , we’re ordering this bedroom for our family they’re coming to visit us tomorrow and we don’t have the full bedroom yet i don’t know what to do , but the best thing i can do now is to warn people not to buy from Ashley … They are lied to people and that’s not nice … if there’s less than 1 star rating I will give it to them .

Call for problems with my delivery scratch furniture a week past by never got bak to me have to come in to the store personally

Went in to purchase an item. Salesperson didnt follow through accordingly but days later I was able to speak to another sales person who actually did. I am thankful for his aasistance.

Charlie was so patient with my family. Go see Charlie if you are looking to purchase furniture for you house.

Nice looking furniture, you have to wait a little for furniture to be delivered. Supposedly furniture is made in America.

Kacie Wakefield was exceptionally great. Very laid back, not pushy, listened to my wants and delivered.

Sales rep is top pushy and also not transparent about delivery timeline

Excellent experience on our visit. Clean and appealing store. Greeted as soon as we walked in by Kacie Wakefield. Kacie was the highlight of our visit. She was very friendly, down to earth and patient with is during our shopping visit. Kacie made us feel like guests rather than customers and was diligent, empathetic and obviously was looking to make sure we were satisfied with the right piece of furniture for us and our satisfaction rather than just making a sale. Will definitely visit Ashley again for our future furniture needs.

Very friendly and very helpful

This particular Ashley was awesome. Toby made me feel so easy buying a bed, and dining table set! He was very knowledgeable about each product I inquired about which made the transaction smooth. I’ll be back to see Toby at this Ashley and you should too!

Carve is an awesome sales person, very professional and knowledgeable. He did a wonderful job helping us with our purchase since the moment we walked into the store.

Service was great. Options and honesty about availability was clear.

Pros: - Good quality furniture at a reasonable price Cons: - Customer service - Their automated delivery system is a mess...They selected a delivery date for me... I've never heard of that in my life before. I would recommend Ashley Furniture for the excellent quality but know that receiving your items will be a hassle.

Excellent !!! My sofa is very confortable and beautiful 😍 , the attention at the store was excellent too

Amaron Mathis was attentive. We were able to find and purchase the item we were looking for.

Kacie was very professional and show integerty. Plus she went beyond my expectations

Do not shop at Katy store. POOR Management, plus sales ppl laying to get the sale done. Do not trust them. Worst experience ever. We bought a dining room. Sales person took the social to open us a credit and instead of opening one credit she opened us 3 credit cards at the same time without authorization, which dropped our credit 38 points. I went to the store to complain after I received the 3 credit cards and all what the manger said we are sorry, she should not do that, but it happened and we can not do anything now. Above all of that I received the table after 5 months with broken chairs and poor quality and although they hurt us all what they offered is sending a technician to fix it. UPDATE: I have contacted the number and email below and asked for the contact of anyone above the store manager of KATY store since I called the store and the manger refused to give me his supervisor contact, but all what they did they said sorry all what we can do is sending a ticket to the store which will not do anything since the store manger is covering the mistake done by his sales person

Yay! I've been searching all over town, and I picked up some great finds today. That said, it's been a long time since I've received the kind of customer-centric attention and service that ("Amir S." obo Ashley) delivered today. The plus was the collaborative vibe I got from the rest of the sales team... No pressure, great experience!

First time buying from Ashley and will be last due to really bad experience. Furniture was supposed to be delivered in two parts due to availability which is understandable. First delivery happened within a week or so, second was supposed to arrived 2 months later. I received a text that order was ready to be pick up, I called and they said I had to pay to have it delivered, I decided to pick it up, I arrived at warehouse and people have some kind of miscommunication between them and put a hold on my credit and ask me to drive to other side of city to have store remove hold so I can drive back and pick up items that were supposed to be delivered in first place. I went and canceled rest of order…I hope I just don’t get billed for furniture I didn’t received.

Long wait times for items to come in, and my delivery was rescheduled 2x on top of that

It took us 7 months to get the items but we were offered a discount so no complains. The overall delivery experience, with live delivery time updates is great. I would rate this as the best part of the overall purchase experience. A bit of more care of the delivery company would be appreciated given 2 chairs show marks of dirt. I would rate this is an ok service. The long lead time to get the items lead me to the 2 stars rating. If you are ok with the wait time (by the way the sale person told us 8 to 12 weeks so be careful there) Ashley can be a good furniture store. Had a very bad experience with the warranty on the items so be careful there as well, not recommended.

Mitchell was great , greeted us at the front door . Was always available even when we were still looking . He helped us pick our furniture that would fit with our living room style. Overall great experience and super fast , detail and explained everything well . Definitely recommend and coming back .

Our sales associate, Bela Latif was very knowledgeable and helpful. I felt that she listened to our desires and she was able to close the deal. I can't wait to see this furniture in our family room!

I had to change my review from 5 to 2. Typical issue - you have best sales experience and the worst customer service experience. There was one part which was incorrectly delivered and i have made multiple phone calls and even visited the store for the correction, but still its not confirmed. These are my observations - 1. Worst IVR - keep you on hold forever and then abruptly hang up 2. There sales team and customer service team are not in sync - creating problems fr customer 3. No follow up or communication from ashley - its the customer who has to do d hard work once sales is done 4. No regard for the customers time and patience I am never ever going to visit this store Keeping my original review - just to showcase how great sales experience can be We had an amazing experience at this store of Ashley Furnitures. Such a beautiful collection and well organised. Great deals to go for! Special shout out to Ms. Bela, who was so knowledgeable and understanding. She gave us enough room to look out and followed up in between. She played a major role for us to close the sale. Cheers 👏👏

Salesman Amir was very informative and accommodating. We went to Ashley's first and came back to purchase sectional Will go back again

Worst experience ever. They brought ms a total wrong order. Every single item of my order were wrong. The sales person who putted my order in the system putted everything by mistake!!!! Terrible! Never will go back to Ashley again! After waiting almost for 2 months and having a delay once I finally came to a whole order cancelation. Ridiculous store!!!!

Agent told me that i would receive my items about 2 to 3 weeks .. Last time I called , delivery was scheduled for 9/30/22 . I has been over 12 weeks today and still no updates. I would ve never made the purchase if i knew that. Unacceptable!! I ll post the name of the seller soon . She lied to me and my wife . We didn’t even finance , we paid over $3500 cash . From Katy store

ZEROOOOOOO STARS. TRASH SERVICE!!! AVOID AT ALL COST. Paid cash for my table which was supposed to be picked up by me. Received a call from a young woman and text that my item is ready for pick up, drove 1 hr to the warehouse and guess what? The item wasn't there. Warehouse refers me to customer service, customer service refers me to the store, the one time the store answered the phone I was shuffled back to the warehouse, warehouse again refer me to the store, which is no longer answering the phone. I'm going back to get my money from this low class place and they gonna refund me my hard earned cash, plain and simple. I must mention that a supervisor from the warehouse tried to help, but was unsuccessful. ASHLEY CUSTOMER SERVICE IS COMPLETE AND UTTER TRASH. I'm steaming more than a locomotive right now!!

Very professional

Excellent response to my questions on new order I received

Carve was very professional and I would recommend him to anyone.

Pricing is good and the selection of furniture is nice for the price point, but don't believe delivery dates when you buy. Add 2 to 4 weeks to whatever date they tell you. Additionally, if you purchase multiple items, like a table and chairs + an entertainment center, they will ship everything together. We were supposed to receive a table and chairs in about 7 days and then our entertainment center in 3 to 4 weeks, but because we had two separate items/orders, they pushed our table and chairs back to be shipped with the entertainment center. In hindsight, this allows them to only have to make one delivery for all items ordered. That's fine if you are made aware, but this is not what we were told and we would have gone somewhere else if we knew this would be the case.

Great experience buying a dining set with my wife. Carvey was great assisting with our purchase

They advertise so much, but when you go there, everything you pick, you have to order, and then wait 2- 3 months to get it. And then on top of that they charge for delivery and assembly.

This store will lie to you to make the sale. The employees work on commission. If you are told anything that matters, please get it in writing. Luckily I only bought one chair. I feel sorry for a family that buys a whole house of furniture and is left with the fighting to ensue with Ashley to make it right. And just know, they will not make it easy and will probably not make it right in the end.

Amir knew exactly what I was liking for. Easy transaction and possibly quick delivery since the sofa is in stock.

I have decided to edit my review from 5 stars to one star. Ashley furniture in Katy Texas have employees in this particular store that don't know how to do their jobs. the sales person messed up our order but we were never contacted by the store when we were contacted by the store it was to set up a delivery date the delivery date came in went. Long story short they screwed up the order so bad that we ended up canceling the order they did nothing but lied to us I was told that we would get a refund in 3 to 5 business days however another lie so I do not recommend the store in Katy I do not like the way they handle things All they wanna do is lie and tell you one thing and do something else therefore if I could I would give them zero star ratings Very displeased customer will never go to that store again.

It was on order for longer than I was told but the furniture is beautiful. The set up was easy and very fast.

How do I give negative stars? Horrible customer service! Impossible to reach a supervisor to assist and no one calls back! Buyer beware!

Everyone was nice and informative. I got a great Labor Day sale. Will be furnishing my house with them.

Salespeople will NOT leave you alone in this place. We ended up not seeing the pieces we would have bought because of constantly trying to avoid the aggressive salesperson. No means no.

Don't shop in this store you deserve more. HORRIBLE EXPERIENCE! We have been Ashley customers around 10 years. We always shopped our furniture from Ashley but this store in Katy was horrible. Around 4 months ago we ordered 3 items there, and because of only these three items we went to the store 6 times! We had a lot of issues,we got a bill for  items that we never got delivered! We went to the store several times, we were told the person who did your purchase is no longer with us and after one hour we were told the item is not available so we took it from store directly. We waited to have delivered 2 more items but on the delivery day we just received one item, and we received again a bill for two items. Again we went there, 2 staff came to us and told us they are managers,after one hour they told us they can not find third items in our account and ask us to come back home and bring the invoice, we did it. Another person who introduced himself manager too ( his name was started with D his badge was not completely clear), spent 20 minutes and could not find it, then he started to talk very rude to us. He asked us to show up bank account and we did, he told us it's not there! We told him we are tired of Ashley. He was talking fast and fast and kept telling us don't talk, I am not listening, I am a professional (he was not at all!). Then he told us the Ashley will be happy if you never come back and don't shop here anymore! I told him I will write a review about him, he answered I don't care and my managers don't care as well! Finally he could find it ,that item was not available for delivery. He didn't applogize for their mistake and his rude behavior. But he gave us a very good advice, never come back to the Ashley. Now we are just waiting for our last delivery from Ashley, then we will start to see our other items in Rooms to Go.

The warranty is a COMPLETE SCAM. It does not cover the vast majority of issues that may happen to your furniture, including manufacturing issues. If you're worried about an asteroid tearing through your roof and ripping through your couch, then check the fine print first for asteroids to see if it's covered. DO NOT BUY THE WARRANTY. This kind of shady business dealing is such a turn off, it makes me wonder what other corners they're cutting. Reference: Bought a sectional sofa and the warranty. The frame came apart under normal wear circumstances. Got a nasty email from the warranty department that it isn't covered but they're happy to charge me to fix it.

Teresa was great! She’s knowledgeable and professional. She contributed to my having a great shopping experience.

This review is based on my experience with the online Ashley store and not with this store in particular. Beware of the estimated delivery times they give you, they are incorrect. My estimated delivery was 5-6 weeks and we are on week 8 with no concrete idea as to when my order will be delivered. They keep pushing the date back, I had to cancel the order.

We have been assisted by Travis, he was professional & nice person, he offered many affordable options that we had one of them.

Delivery and set-up service personnel were great. Sales person was informative and helpful, Store was clean, furniture is great. These things are five stars. My only issue, is that it took over four months to get my sofa combo set and in that time not once was there any contact from Ashley Furniture Store, Sales or Customer Service. After three months, we had to literally go in to store where we bought the sofa and ask about it, and we were told it would still be a few more weeks. For that I have to give a one star. Recommend that your Customer Service do email, Text and Phone call follow-ups after two weeks to check on your Customer Satisfaction.

Dwayne and company are a joy. Very knowledgeable, and helpful. Store presentation was very nice. Thanks you guys!

I had a wonderful experience at Ashley. My salesman Phillip was so nice and knowledgeable. The way he engaged with me and my uncle was wonderful. You don’t find people like him often because everyone is in such a hurry but he took his time to help us and make sure we found what we needed for my daughters. I will be back.

My man Phillip gave me and my parents such great service and friendliness. Thank you for your hard work, I hope this means something.

The purchase was fine, the salesperson that I had was very easy to work with and I found a console / credenza table that I liked immediately. Only problem is here I am 4 weeks later still waiting on delivery and Ashley customer service says check back in 2 to 4 more weeks to see if they have any anticipated delivery date. That's very disappointing had I known it was going to take 4 months to possibly get this product I would not have purchased it there. I understand what's going on with shipping and materials and the like. But I ordered furniture from Rooms To Go at the same time and I already got part of that order and I have delivery date scheduled for the rest of the order. No such luck with Ashley. They just tell you check back and maybe they will have a delivery date in two to four more weeks. Again it's already been over a month since my purchase

Nick was a great sales associate, I came in to return furniture and ended up buying more.

Worst place ever, do not buy at this place for your own good. We bought a complete set from a certain style my wife liked. They said delivery time would be 4 to 6 weeks, due to Covid going on. They never contacted us with an updated delivery date or kept us posted on any updates, looked like we never bought anything there. After us calling them they kept giving us bogus delivery dates. After 6 months of bogus delivery dates, we decided to visit the store. They told us the sales person wasn’t working there anymore and he is the one that should keep track of our order. That’s the dumbest thing I have ever heard. Why didn’t they route the order to a new sales person that took his place. We were send to the back of the store to talk to a person that could help us. Our names and phone numbers didn’t even show up in their computers. We had to track down the order numbers ourselves, because they couldn’t find all our furniture orders. After waisting another 2 hours of our time we were given new delivery dates, of course those delivery dates were lies too. After calling and calling and receiving more bogus delivery dates, we finally received some of our furniture. Most of them were damaged and were told by the drivers that if they take them back it will be awhile again before we get them delivered. We just wanted to finally furnish our house and decided better to have some damaged furniture then no furniture at all. After another 1-2 months they just decided to cancel the TV stand for reasons we still don’t know. We had to go back to the terrible store to re-order the tv stand to finally be able to have a complete set. They still had the nerves to charge us again 99 dollars delivery charge for furniture we already had ordered and were charged for at the beginning. On delivery day they send you a text that the 99 dollar delivery is only a drop off fee in your hallway and if you want a better service to set it up to pay more😡😡. After delivery of the TV stand there were shelf hangers missing and I couldn’t install the shelves because some hardware was missing. I went to the store to get the missing pieces. I was told that I have to call and they will ship them to me or pick them up at a warehouse in Houston at 4 dollars a gallon of gas right now😡. Now their mistake is my problem again. I requested them to take them out of the floor model and they can order to fix their furniture in the store. That wasn’t possible because their furniture can’t miss parts, but the customer can. I hope everybody sees the irony. I like to ask everybody to not buy at Ashley furniture. The sales persons quit or get fired weekly. This has been a nightmare for a year. There is no phone number they can put in response to my review that will fix this complete nightmare. All 1 star ratings at this store are true and they deserve every bit of it. The way they treat customers they deserve to go bankrupt or store closures.

The worst experience I ever had trying to spend money. Ordered a dining room set from Ashley. The date that they promise they called and said that they didn't have the table but they had the chairs and the table would be a month later. So we said that would not work. Went back to Ashley. Found the table that they had in stock. I was told they had several in stock. One week to get the delivery. When that week came the day of the delivery we got a email saying that everything was a go. Tables, chairs, inventory was present and ready to be delivered. 20 minutes later we get a call that send the table was not available. Only the chairs would be delivered. My wife's birthday. He was planning on having a dining room table. But thanks to Ashley, that did not happen. So we asked for a refund. It took us an hour on the phone to get that done because the person that was doing it could not because of something that was flagged that was stopping them from doing it. Finally got another so-called manager on the phone that was able to do it. July 27th. My wife's birthday and we are sitting up here with no dining room furniture. After a month of dealing with Ashley furniture. I would not buy a damn thing from Ashley furniture, ever. They couldn't even give me anything from their store. Living room set with bought from gallery furniture. Delivered when we wanted how we wanted it. No problems. No questions. Even receive the phone call from Jim McEnvell making us for our purchase. Ashley, you can learn a lot from mattress. Mack. I gave Ashley furniture one star only because you can't give any less.

Do not purchase from here bought my bedroom set almost a year ago n it took 5 months to received it n is already broken im still trying to contact customer service to filled a claim they never answer n when they do the call drops 😡😡

What a waste of time. Waited almost three weeks for our couches (two sectionals) only to find out of it ended up being discontinued and still being charged full price. Had Ray yell at me on the store floor for his mistakes of promising our couch would be in within the week of ordering. He also gave us his personal number to make sure we received our couches - which he needed up ignoring all phone calls. He has a nasty attitude and like to talk back to his customers like we are in the streets. Making smart comments for his errors. Had the manager (Nick) promise us our couches were coming in full after I went up there in person to see what was going on. Called the next day and they literally word for word told us Ray and Nick were lying to us. Don't bother buying from this company unless you want to pay full price and end up on getting half of your sectionals and than pray you actually even get any of it.

If you want your items in a timely fashion (within 6 months of ordering it) DO NOT BUY FROM ASHLEYS. I’ve been told several times that the warehouse and delivery system is “F’d up” and “an absolute mess” by employees. The customer service department is trash and the employees are no help. I’m fact, the employee that sold us our furniture LIED to us about delivery to close the sale. Literally, go anywhere else to avoid headache and hassle

Yesterday my Husband and I went to the ashley in Katy. Our box sprang had broken and we already knew we were in the market for a new mattress. We walked in immediately approached by a salesman which was great we did not have to search for someone. We told him what we were looking for he took us to the back of the store. When we got to the back he expressed he has already called the sleep expert who will be with us in 5min. He then made the introduction to our sleep expert bela. She was very knowledgeable and patient. Bela walked with us and talked with us as we tested our the mattress we prefer. We are vet specific with what we are looking for and finally we found the one. Woww it is amazing can not wait for it to arrive. 2weeks is the wait time. Once more loved my experience and we will be back in the future.

Great customer service Amir was a great help for me. Thank you

This place is a third party seller for most items in their store. Anything that comes with a warranty or a in-store guarantee means nothing once you leave the store with your receipt. Worst experience ever buying a mattress. If you are going to buy a tempur-pedic mattress go straight to the manufacturer, because that’s exactly who Ashely Furniture is going to send you to when you have a issue with your mattress. Do your research, they are car salesman will tell you anything to get the sale.

Good selection, but not sure how to really rate a furniture store lol. Things were nice and orderly. Salespeople we’re salespeople. Store was clean and had a good experience. I’d be back. Saw plenty of things I loved!

Phillip at the location at 19660 Restaurant Row In Houston was very helpful! He made it an easy and great shopping experience. He listened to us, was not push, and made it easy for us to make the purchase over the phone, since we were unsure of exactly what we wanted and wanted to look at 1 more store before making a final decision and when we did we didn’t have to go back to the store to place our order. Store was easy to look through and not get lost in the shuffle and website was helpful in reminding us what we were picking out. Delivery is scheduled so we’re hoping that goes as smoothly as the purchasing went.

Had a very nice experience in-store, however we’re still waiting after 4 months for our sectional sofa, after being quoted 2-4 weeks for delivery. At first they kept rescheduling our delivery dates, and now we’re just in the dark. When I called corporate customer service, they confirmed that the dates provided in store are lies - that there is no way to guarantee a date. They also have no estimate as to when we’ll get our couch. Based on other reviews, it looks like we could be waiting 6 months to a year. Don’t shop here unless you’re in the business of loaning out your money to big corporations. Side note - Ashley did deliver one piece of the sofa about 1 month in, which I now realize is to commit us to waiting and make sure we can’t get a refund and shop elsewhere. The delivered piece can’t be used on its own.

Every time I go here, they are fast and courteous. They do not rush me but still make me feel important. They listen to my stories and ask questions. I have gotten exactly what I wanted each time and love it when it arrived! The first time, I purchased an entire bedroom set. The representative was patient and kind. I brought my 4th grade son with me and the agent had no problem with us pausing for me to take to him. He related his family to mine, as I am a teacher and so was his mother. He compared in-store prices with on-line prices and even compared both sales to get me the best deal! He also made sure I knew my furniture would not be arriving until June and explained that each item would come separately and how to put them all on the same bill but I elected to have all items arrive at the later date, just to get them all at the same time. I even misplaced my paperwork while unpacking and another sales rep quickly found my order and provided all the information for me, with contact numbers! When it arrived, the delivery was so smooth, it took less than 20 mins on the 2nd floor of our house! Delivery crew asked me to verify if I liked the work and immediately fixed a draw that had come off track. It is perfect! The next time I went into order something, another rep was professional and kind as well. He didn't waste my time trying to over sale me, got me exactly what I want AND applied a discount. We commiserated about the care our patents were not getting at the VA hospital and he knew I was tired and sore from an injury, so he immediately had me sit and do as little walking as possible to finish the transactions. He did let me know it was going to be 5 weeks before delivery and even found a way to get me FREE delivery! I was finished in less than 30 minutes and had the greatest conversation with the rep! I will continue to use this store for future purchases!

This was my first time here as a teenager (13) And I was looking for a Modern Type room With my mom, And we were all confused about prices including (Discounts, Taxes) On specific Rooms, Then this very nice lady(Shae) Helped Us on prices and gave us Good prices and deals on the bed, Please give her a promotion Or a raise, altogether, loved the experience here.

If I could give zero stars I would. My mother ordered stuff they gave her three different delivery dates and then when I tried to call I was put on hold for 2-15 minute sessions and hung up on and then that was transferred to the store put on another 10 minute hold and hung up on again. They do not have anything together over there and no one is helping. We will never buy furniture from the store or maybe not even Ashley’s again and we have lots several several items. Very disappointed!!!!!!!

Could you imagine being so excited to receive your beautiful pieces of furniture you had purchased just for you to experience this! 1.Do not shop at Ashley furniture! 2.Customer service poor! 3.Delivery service poor! 4.Quality of furniture poor! I waited 9 months for my furniture! Just for paint to chip off of my table , a couch leg to be broken, and a broken drawer within days after receiving! I am losing my mind over this entire experience so please avoid purchasing from this company clearly over priced for the terrible quality. If I read reviews before hand I probably would have never purchased.

Anthony was awesome! He was very helpful, attentive, and made our experience and purchase easy.

Worst experience ever!!!! We were lied to and are still waiting for our furniture. We purchased our living room set on April 27, 2022. Today's date is 6/29/22 and we have yet to receive our last 2 pieces. I've NEVER encounter such horrible delivery delay! The sales rep guaranteed us we would only have a delay on the single recliner, but we would have the other two pieces before June 3. The measures they take to freaking sale is sickening, lying to us like that! 3 months now without no where to sit! The delivery representative doesn't help either and keeps telling me to call the store and speak with our sales rep. I call the furniture store and they have no solutions. PLEASE STOP LYING TO YOUR CUSTOMERS ABOUT DELIVERY DATES! Be honest and explain correctly! I WOULD HAVE NEVER PURCHASED ANYTHING FROM THEM IF I KNEW THAT I WOULD GO MONTHS WITHOUT FURNITURE!!! The delivery rep told me that they should have explain to me that the dates are never guaranteed and that they always have long delays. That rep himself told me he was sorry that they weren't honest with us and promised us our set. I will never in my life shop with Ashley! This has brought so much stress because I am due soon to have my second child and I don't have what I need. Family and friends cannot visit. I have no where for no one to sit. I'm exhausted and don't have the energy to even continue to call. At this point I'm defeated and I have no idea when I will have my furniture pieces. They have been the worst and it angers me that there could be such service. Please DO NOT PURCHASE HERE!!!!!

DO NOT purchase from this location. I have never received customer service this poor. After waiting a month to take delivery of our couch, we only received one out of three pieces. After speaking with customer support I was assured the other piece was going to be delivered that day within the same window, and should expect a call back within the next few minutes. After two hours I called back and was eventually told I would have needed to reject this initial delivery, even though it was an Ashley Furniture agent who assured me the delivery was being completed later that day. When I tried to ask a follow up, I was promptly hung up on. After waiting three days as instructed, I contacted the store and was again hung up on by a second customer service agent. This was after being told that everything the previous agent had confirmed with me was both incorrect and not going to happen, as well as telling me I should be happy to have received my one item this quickly as most people are waiting over 6 months. At this point, I am still attempting to speak with anyone at Ashley Furniture who can address my delivery issue. It has been hard enough to get through the automated phone system without that system terminating the call, but to have multiple customer service agents intentionally hang up on you is a different level of service altogether. I cannot recommend this store/brand in any way after this experience. UPDATE (7/8): After receiving a prompt response to this review I have called and emailed the phone/email provided and have yet to receive any response. This appears to be a continuation of the terrible service exhibited by this company, with a focus on external appearance rather than actual customer support. UPDATE 2 (9/17): After sending additional emails to the email provided in response to this original review I have still received zero reply. It appears that response was strictly for outward perception to give the appearance of following up on negative experiences with the brand. After finally receiving item 2 of 3 from our order, we were just informed that the final piece (ottoman) is available for pickup rather than delivery which was purchased with our original order. After calling customer service, they are unable to change to delivery without speaking to someone directly at the location we purchased from. This continues to be the worst customer service I have ever experienced.

Everybody was so nice!! And they have a lot of great things to choose from. I would highly recommend them. And ask for Carve when you do!

the employee help us a lot and he was very courteous and amiable..

If you shop here (really top quality furniture). . You MUST ask for Levi!. . . WHAT A PRO!!!. . .i normally avoid dealing with sales guys. . .i hate pushy sales guys!. . .Levi is the antithesis!. . what a great demeanor and a genuine desire and ability to help! . . . ..The biggest reason we purchased here is LEVI. . ..

Smooth process, hassle free. Salesman let me shop comfortably but was easily available for any questions.

It has been over 7 months I have not received chairs of my dining table. When I went to the store and asked, they told me it is not in the system. I ordered last year in November and now they are saying the chairs will arrive in September 2022. If you want your furniture ASAP, then please go to a different furniture store!!

We entered the store and were promptly greeted by Timothy. He found us exactly what we needed in a short amount of time, and got us a good deal and financing.