Ashley Store | Houston, TX 77084

Recently bought a beautiful sectional as always. Customer service was very helpful. Our sales representative Charlie went above and beyond to get us the best deal and a quick delivery date.

On November 11th, 2023, I placed an order with Ashley and am still waiting to receive it. Earlier today, I spoke with a representative from Ashley to inquire about the status of my order, but I was met with rudeness from the store manager. The way he talked to me was highly disappointing, and it was the worst customer service experience I've ever had. After waiting for three weeks, he told me to cancel the order. Additionally, they charged me a 10% delivery fee on my order, even though many people receive free delivery from Ashley. He told me that the policy is that orders above $2500 get free delivery, but I paid $2280 for my order, while my friend paid $1200 and received free delivery from Ashley. I tried to register a complaint against the agent, but after explaining the whole story to two people, they disconnected the line. I felt like Ashley was content with maintaining their rude behavior despite being considered one of America's best furniture shops.

Very helpful, answered all my questions. A pleasure to do business with.

Do not consider buying ashley furniture. Within a few months our expensive sectional started to break down; sinking down in corners, creasing cushions and pillows and arms dented in. We bought the 549.99 warranty and were told we could return it if we bought the warranty. They don't take our calls, running us around from 1 dept.to another. We have done it all to get in touch with someone to no avail. Just do yourself a favor and research reviews. You've been warned!

The guys were experienced and helpful.