Ashley Store | Houston, TX 77084

I order a dresser from this place and when we open the box we noticed it was broken they won’t exchange it or give me my money back

Had originally gave them 5 stars. I was trying to update my review and accidentally deleted it. I ordered 4 chairs and got 2. Jude was the actual sakes person who took the order. When I went in to correct it, they tried to insinuate I ordered only 2 for the price of the 4. They were a set of two for $140 and they charged me $ 240 for 2 then tried to get me to buy two for $80 each and when I said no to that, tried to sell me two for $50. I had to call customer service for assistance. This is the second time I have gone into this store and gotten bottom of the barrel customer service. Won’t give them a chance to do it again.

I had a great experience shopping at Ashley today. I really enjoyed my time here. Phillip was great help. He really took his time with me, and he showed he cared to help me find what ‘I’ wanted, needed. I highly recommend you ask him when you are shopping at Ashley.

The experience was superb. Charlie was patient and took the time to listen and address our concerns. I would gladly recommend him to anyone who shops at the Katy location

The sales lady Victoria she is a excellent sales lady

Excellent Customer Service

Their help was much appreciated! Right as I walked through the door I was greeted and i was in and out! Will most definitely come again

Nice staff and good selection

BUYERS BEWARE!!! BUYERS BEWARE!!! BUYERS BEWARE!!! Pretty close to the worse furniture experience I have encountered. Purchased a $2000 dollar Bedroom Dresser and Drawer set on May 27th, delivered on June 5th. Didn't think that we had to check the drawers of the units before the delivery personnel left, but definitely should have. Out of the 11 drawers available on the set, only 2 operate correctly. The rest either do not close properly or once closed you have to use force to open them. Reported this to their customer support and they said they would reach back out with more info. After not hearing from them for almost 3 days, called back, and the associate mentioned that the claim was not complete so I spent another 30 minutes on the phone with her to complete the claim. Their solution to having dead on arrival furniture was to have the drawer sliders sent out, then once we received the shipment then they would schedule a technician to come out to repair. To me this sounded so backwards, but agreed, we had no other choice they refused to swap the units out. So two weeks later we finally received the sliders, and we had to call back to schedule a technician to come out. Low and behold they said the next available would be another 10 days out, SMH. So we purchased on May 27th, delivered on June 5th and still do not have a usable product and technician will not be out until the 28th of June. So almost a month later and still waiting to be taken care of. Definately the last time I will purchase anything from there . BUYERS BEWARE!!!

Great place indeed!

Great store, great choice of furniture. Thanks to Phil that stayed even after closing and worked with us for all issues. His advice and experience convinced us to furnish all our home there. Ask for him if you go to this location.

I recently received my new sofa, the Carianna, on Friday the 14th, and while it is undeniably beautiful to look at, I’m disappointed by several issues. First, the leather material is problematic. My skin sticks to it every time I make contact, making it very uncomfortable to sit on. To mitigate this, I’ve had to cover the leather with blankets, which diminishes the aesthetic appeal. Interestingly, I didn’t experience this issue when I sat on the same model in the store multiple times. This discrepancy is quite puzzling and frustrating. My cat is also upset, as am I, because he cannot fit on the couch with me to snuggle. I didn’t have this issue with my previous couch. Overall, while the sofa is visually appealing, these practical issues overshadow its beauty. Sad part is, after spending all that money, I am stuck with my purchase. Should have went to Gallery where you can return the furniture if it don’t work once in your home. Also, I just realized that Ashley comments on every positive review, but I haven’t found a response to a single negative review.

Amir was amazing very friendly and patient answered all my questions had a very quick transaction

I will give a 2nd star because while I ultimately stopped hearing from my sales person very abruptly, they were overall polite. Beyond that: I went in looking for a sectional on a Monday. Found one and was told it could be delivered by the end of the week. Thursday or Friday. My information was taken. I have an account already with Synchrony. However, there was a delay due to some miscommunication between Ashley and their own financing bank. This lead to a two day delay, which pushed my 3/4 day delivery to closer to 10 days, which was unacceptable. I feel misled by the original time window I was given, and had to personally cancel my order after my sales person stopped responding to my texts (a means of communication they began). I've purchased from Ashley once before and had no issue. After this experience, I am unsure I will try purchasing from them again.

Great prices, nice people, and fast service

Felecia was very polite and attentive to our needs and desire.

Lots of stuff thanks MO for the great fantastic help your a winner

Carve was amazing. Go to him when shopping here . Purchased a queen mattress and I’m in love

Had a Great experience with sales person Amir Shekarisaz he listened to my needs and I got exactly what I wanted for a great deal. I recommend when shopping there ask for him and you will not be disappointed….. 💯 I had previously gone to another store (different company) and service was horrible.

Alex was amazing! Very helpful! Will be shopping at this Ashley location in the future!!

Salesman very polite and knowledgeable on products. No pressure sales will go back again thanks Mo hope to see you soon

First I answered 5 stars because the attention at the moment of searching for the furniture was amazing, sadly they took 2 complete weeks to find out where the furniture was and now they are telling me I need to wait 9 weeks to receive the cabinet I bought. Terrible service, it feels like a scam

I recently purchased a couch from Ashley Furniture, and although it hasn’t arrived yet, I wanted to commend the excellent service I received. A special thank you to Mohsen, our salesman, who was incredibly helpful and patient throughout the entire process. His expertise and genuine willingness to assist made the shopping experience seamless and enjoyable. Mohsen’s recommendations were spot-on, and he took the time to answer all of our questions without making us feel rushed. I am eagerly anticipating the arrival of my new couch and am confident it will be just as high-quality as the service I received. Thank you, Mohsen, and the Ashley Furniture team!

Yes love the man cave furniture.

Carve was a great help. At first we were looking for a dresser to match a bed frame we have but after he looked up a few we realized we were at the wrong store. However, we saw a table that we liked and picked out some chair and made a purchase. Carve did a great job and was very professional. Thank you!

I had a salesman who was really really good I didn’t have no problem with and his name is Amir but my experience with another salesman was very rude to my girlfriend. Things got really bad and the salesman and I almost got into a very heated altercation that almost lead to the situation to get physical. Instead of the manager that was on duty stopping the salesman from arising to the point to where it had gotten, she let the situation go on. I spent over 10k in the store today and I’m surely thinking of returning everything because of the bad service I received. Yeah I highly wouldn’t recommend here.

Alex Castillo was wonderful. He listened to our needs and found the best item possible for us. I highly recommend him if you are looking for a person who cares.

Store manager Dawyne DeCloutte is a racist person(towards Asians).He was very disrespectful towards us, he is super rude, arrogant person..he sat with us for hardly 5 minutes and during those 5 minutes he mentioned 3 times to us “ dont waste my time” which was very disrespectful towards any customer and he told us to “GET OUT OF STORE” when i asked him what about our 5 hours which we wasted in your store due to your salesman Charlie’s miscommunication and you guys lost full on spot Cash deal of $9500. We could have paid your said amount if you had shown basic humanity talking ettiquates, forget about customer ettiquates. You didnt bother to even discuss itemised pricing with us, you came and immediately asked us to give our number and we took 2-3 minutes to think about our number which annoyed him and he got super angry and disrespectful towards us. When we gave our number he immediately got up and ran away from us by saying “stop wasting my time”. Why did you even ask for a number if you were not in a mood to discuss the deal..you think we should just take out $9500 cash from the pocket and hand over to you without even knowing what exactly is happening.

Do not buy from here. If you are unsatisfied, oh well. Bar stools were delivered and they were too short and I told the delivery driver I didn’t want them and he made me keep them and said I must call corporate because he can’t return them. We went back and forth and he wouldn’t take them back. I then spoke with the manager and he says he can only take one of them because he doesn’t have a warehouse and can’t return them and he has already helped me before. I’m being forced to keep chairs that i spent a great deal of money on and tried to refuse them so they weren’t in my possession. The manager even mentioned to me once I complained, that policy says once in your possession all sales are final but the drivers wouldn’t take them back and forced them in my possession. This is so wrong. I’m still waiting on a rug I ordered 3 weeks ago that hasn’t delivered that I no longer want because I won’t spend another dime with this company. Will be cancelling that order.

I was very happy with my sales person, Victoria. She was helpful, professional, and attentive to my needs through purchase

My husband went in to order a chair we saw online. He was in and out with the best service experience. Thanks Ashley in Katy.

Great experience with store

Rodney was the sales person who helped me buy our furniture. He was professional, friendly and helpful. I loved the things available in the Ashley Store. Definitely highly recommended.

Most Excellent salesman award goes to....ALEX CASTILLO, very helpful and courteous and of course patient, allowed us to take our time browsing and addressed all of our questions and concerns promptly, would definitely work with Mr. Castillo again in the future.

We were greeted by Dan, I advised him what I was looking for as well as my budget. He directed me accordingly and gave us the space we needed to explore w/out feeling pressured. He listened and we were in and out in less than an hour with delivery scheduled within a week.

A great experience with a great Representative named Victoria Reyes

Lovely service and great products

Credit card processed twice and Ashley furniture wants me to wait 7 to 10 days for a refund and no furniture

Phillip was very informative, Patient and helpful in making my recent furniture purchase. Ask for Phillip!

Felicia was knowledgeable and courteous of the dining set I purchased.

Felica Hollis was amazing she exceeded our expectations. Great customer service. Communication was an 10 out of 10.

Ok selection..need to bargain, they can give you additional discounts

Very friendly, amazing furniture.

OK so to start off with I am going to say I have purchased from 4 Ashley stores in various states as I have moved across the country and I can say without a doubt not all Ashley stores are created equal, my last purchase was with a store in a different town and they missed delivery date by 3 months, terrible communication, just felt bad about the purchase. Now to the Katy store: This is by far the best Ashley store I have EVER shopped with, Felicia worked really hard to get our business and helped get us a price we were happy with, extremely knowledgeable and helpful. The delivery had ZERO issues, which is impressive because it was less than a week between purchase and delivery. 11/10 will shop here again

Always find what I need at Ashley. Good stuff for a good price. Definitely check them out if you’re on a budget, but they also have some high end stuff. Always worth a look. Simone and the manager I met were very cool people, Easy location to get to, with plenty of parking too. Great all around.

Sales person Amir was very helpful in choosing our ideal furniture.

Customer service is always exceptional at this location. I've gotten multiple furniture sets from Ashley and they hold up well, especially with small children. My style has evolved throughout the years so wish you guys expanded your selection, with more classic transitional pieces.

Felicia was wonderful, professional, and most of all attentive! She got my style right away and went to work! She was pretty patient as I kept changing my mind! 😁 I will definitely shop with her again. So much fun working with her!

Felicia Hollis was amazing she exceeded our expectations. Great customer service. Communication was an A+. She heard our concerns and requirements. Made sure to keep us satisfied. Will definitely be back. Thank you 🙏

Friendly, knowledgeable sales person, opportunity to try out and consider as many products as we wanted, with no sense of rushing, ongoing discussion of pros, cons of products.

Perfect experience

I like this story

Bunch of thieves they are, if you don’t like being ripped off don’t EVER, REPEAT EVER EVER EVER NO MATTER WHAT go there, we purchase some furniture and a carpet from them, the furniture was delivered within a week and the carpet, well we’re still waiting for it a month later, when we went to the physical store to speak to the manager in the lobby was a salesperson that ask us to wait for it because he was busy, the manager ended up being right next to us that whole time doing absolutely nothing and after 10 minutes he spoke to us like we weren’t there during that time, we ask about the carpet that we paid with OUR MONEYYYY, the manager get very defensive right away ( he knew who we were that second) because we’ve already spoke through the phone several times regarding the same issue and still no solution, he told us that they cannot refund the money because they could not find our carpet and then show us a picture of the carpet laying down in some apartment(we live in a house) and stated that I was delivered, explain how can you deliver the furniture to the right address and not the carpet, the most incompetent people in the whole state of Texas, end of story, enjoy the money guys, you needed more than I do, I’m sorry if I don’t wish you luck but honestly you don’t deserve it, worst customer service ever PD: I don’t put 0 stars because google won’t let me

Had an absolute fantastic experience I even tested the salesman because I knew what I wanted but I wanted to see other options. However, those salesman are extremely knowledgeable fantastic at their job very professional I Enjoyed my experience, and I will be coming back for more furniture. I got a sleeper sofa with a chase lounge.

Alex, help us with all our orders, he was awesome, very friendly and cordial, very please with him.

Thank you Dan for your excellent customer service

Felicia was very friendly and listened to what we were looking for.We were not rush to make a purchase,actually sat for minutes and discussed what we wanted to do.Made a purchase and got a great deal.Thank you Felicia .Also have to thank Dewayne for working them numbers 😊

Our salesperson Brian bent over backwards to help us including loading my SUV. Much appreciation.

Nice atmosphere!! The associate was very helpful

Ashley was very easy to work with. The sales rep was friendly, knowledgeable and courteous.

The expensive sofa I bought from Ashley came with several defects in workmanship. There was a seam in the middle of the ottoman cushion as if they initially cut the fabric too short and made it work. The seam was right where you sit and busted. The sectional couch does not align with the other sections to sit flush against each other. The sections were not built square so they don’t match up and leave a huge gap in our sectional. What you see on the showroom floor when you purchase is not what you get.

Great service! Moses went above and beyond. He was very friendly and willing to help however he could. I'm very happy with my purchase.

Purchased 2 bar stools, come to find out they dont fit with what i need them for (they're too tall) and when i call to see if i can get a refund im thrown through hoops by my showroom host cause i was never informed prior to purchasing or even when i called later for a refund that they dont offer refunds. I have to call the warehouse outlet that i drove to pickup my items from to even get the number to customer care, just for them to inform me of this. Horrible experience. Horrible service. DEFINITELY NOT WORTH THE PRICE.

*Alert: long post, please read because it is worth it* Be aware and stay away !! Where to begin ?! Placed an order in store and the Journey begins with incorrect communication, I was told in the store that price include delivery and installation, on the day of delivery I got to know orders are delivered by third party delivery and they do not have to do anything with the installation !! Upon unwrapping the couch, I got to know the product is damaged, Call 1 : I called to report an issue with delivery within 72 hours of delivery as mentioned in the invoice, customer care person told me that an order for material has been placed to repair the damage, and advised to reach out again once I receive the material. 3 weeks go by and I do not hear back so Call 2 : Customer care person was not able to find the previous work order initially after few mins provided tracking number and told me it was delivered 2 weeks ago without any communication ! Call 3 : Called customer care again to schedule a technician's visit to repair, the person on the phone told me he is processing the work order for technician visit and will get confirmation soon and hung up. Call 4 : a week go by and I do not hear anything back regarding technician visit so I called again, and a person on the phone told me that they are not seeing any work order for technician !!! and asked me to send all the pictures and product details again in the email, did that and he was able to create the work order and told me I will receive a text message/call within 72 hours to schedule date and time for technician's visit. Call 5 : 4 days go by and I do not hear anything back, so I called again, the person on the phone mentioned that oh I see your visit is scheduled for next Saturday on XX/XX and advised I will receive a message before 24 hours to confirm. at this point since it has been this long I cancelled my weekend plan as it has been dragging and I just want to get it repaired and enjoy the product that I have paid in full. Call 6 : Saturday morning I woke up to the message that technician visit has been cancelled and someone will reach out within 24 hours to rescheduled that has not happened yet ! so at this point I have spent more than 10 hours and 6 phone calls to customer service and still have the damaged product after 2 months !!

Vanessa welcomed me and helped me and made sure I was able to feel comfortable with my Purchase.

Be careful buying anything from there. I just bought a mattress and it’s not the same information they have in the website and unfortunately the didn’t have the example there. Wrong adverting

My recent experience with Ashley Furniture at the Restaurant Row location in Houston/Katy has left me deeply disappointed and dissatisfied. As my family and I embarked on the journey of furnishing our new home, we had high hopes for finding quality furniture and a positive customer experience. However, our visit to Ashley Furniture shattered those expectations entirely. Upon entering the store, we were immediately drawn to a beautiful sofa that seemed perfect for our living room space. Excitedly, we explored the various payment options presented to us: monthly financing or a cash payment with a generous discount. Opting for the latter, we made our purchase, including a 5-year warranty for damages and white glove delivery. Sadly, the troubles began as soon as the delivery team arrived at our home. Far from the promised "white glove" service, the delivery was marked by disrespect and carelessness. The team traipsed through our home with dirty shoes, blasted loud music, and showed a complete disregard for our property, causing damage to our door frames in their rush to complete the delivery in one trip. To make matters worse, upon unpacking the furniture, we discovered that our sofa was riddled with flaws. The wood frame was broken, resulting in visible holes and scratches on the fabric. The cushion covers and pillows were stained and dusty, indicating poor storage conditions prior to delivery. This was not the quality we expected from a reputable furniture retailer like Ashley Furniture. Seeking a resolution, we contacted our sales representative, Alex Castillo, to be met with a shocking response: "ALL SALES ARE FINAL." It was disheartening to learn that this crucial information was buried in the fine print of our receipt, conveniently disclosed only after the purchase was made. The lack of transparency in Ashley Furniture's business practices is concerning and undermines the trust of customers in our community. Despite our efforts to find a solution, the customer support team remained adamant about their no-return policy, leaving us stuck with a broken sofa that didn't even fit our living room space. Even when presented with the opportunity to exchange for a larger sofa at a higher price, we encountered resistance and a blatant disregard for customer satisfaction. The final blow came during a conversation with a store manager, who callously remarked, "This is a million-dollar company, if you don't buy again, someone else will." Such dismissive attitudes towards customer concerns are unacceptable and reflect a lack of respect for the community Ashley Furniture serves. In the aftermath of this ordeal, I cannot recommend Ashley Furniture to anyone with good conscience. While their furniture may appear beautiful, the lack of transparency, poor customer service, and refusal to address legitimate concerns have deeply disillusioned me. I sincerely hope that Ashley Furniture will reconsider its policies and prioritize honesty, respect, and customer satisfaction. Our community deserves better.

Charlie was great to deal with. Looking forward to getting our new couch

I am a return customer to Ashley and this store doesn’t disappoint. I’m so thankful we went in today and met Vanessa. She helped us so much finding everything we needed and at a great price. She has the ability to guide you in a direction you want to go without pushing you into things you don’t want. Super appreciative for her service today and excited for our new furniture!

Salesperson Travis was outstanding and explaining. Everything show me differences in product. Help me make my purchase smooth.

I have visited the Katy location several times to just look around. The employees are very pleasant., polite and professional.My salesman is Marcos Escobar, each time he has always greeted me with a smile and a willingness to help. Thank you so much for not being impatient with me. You are truly an asset to Ashley furniture.

The were respectful and within the margins of time

Ashley was awesome she had great ideas for us which helped us select our furniture

My experience was Awesome. Told my salesman exactly what I wanted. He pointed me directly to it. Helped me decide on configuration. Closed the deal. I was in and out on less than 20 minutes. Great customer service.

I felt comfortable from the moment I walked in the store. I know I am hard to please sometimes because of so many options and price points but Carve was patient and made my family and I feel like we were the only thing that mattered. He applied no pressure, just professionalism and patience. He showed us the ultimate buying experience. I also like the fact that he didn’t bash other furniture stores, he just told us what he could do that they may not be able to but still allow us to consider other options. We chose Ashley hands down!!!

Friendly and helpful salesman. Available for any questions and helpful suggestions without being pushy

Do not buy from this place. They will tell you what you want to hear to make the sale and lie about your delivery date. We paid cash for a whole living room set just to be rescheduled for delivery twice and then ended up only getting a love seat delivered that was damaged. We were charged full price for some tables that were on the floor as clearance as is items. Quality is very poor and is already peeling. Ashley furniture is a joke and a scam I will never recommend or bring my business to this sorry excuse of a furniture store again. We canceled our order and still ended up paying way above list price for the trash tables we were forced to keep because of their manipulation. Typical sales tactics and dishonesty. We removed our living room set the night before scheduled delivery and threw it away just to be left without furniture because of a failed delivery and damaged love seat. We were told our items wouldn’t be back in stock for over a week. Canceled our order and went to rooms to go and had our furniture in 2 days. Don’t not waste your time and money!!!!

Everyone was so helpful and so much sofas to choose from we are so glad to have shopped at Ashley furniture store

(Translated by Google) It is the worst place to go shopping. I went 3 weeks ago and paid for 2 pieces of furniture and they were supposed to deliver it to me on the 20th of this month and they called me to tell me that they don't have it available that on the 24th today is the 27th they call me again to tell me that there is a delay of one week and I do not recommend this place at all. It's so easy to tell people that we don't have that piece of furniture, don't let them bring it with lies.😡 (Original) Es el peor lugar para ir a comprar. Yo fui hace 3 semanas y pagué por 2 muebles y se supone que el 20 de este mes me lo entregarían y me llaman para decirme que no lo tienen disponible que el 24 hoy es 27 me vuelven a llamar para decirme que hay un retraso de una semana y no recomiendo para nada este lugar. Tan fácil es decirle a la gente no tenemos ese mueble no que lo traigan con mentiras.😡

Purchase Date:12/31/23 I have ordered the bedroom furniture for my guest room. I have seen this online, but the furniture looked unclear, so we visited the Ashley Store at 19660 Restaurant Row, Houston, TX. They didn't have it on display, but a standing bookcase headboard they showed and a similar bed with a slat. I picked up the mattress and confirmed with salesperson Mr. S that I would have a SLAT. He confirmed it would come with the SLAT. They run my Credit report. I did the financing. They Scheduled the Delivery for 13 Jan 2024, which was Saturday; I threw my old furniture to clear the space as advised in the delivery message. On Saturday, the 13th, they came with all the items except the rails, with three black supports, not the SLAT. I talked to Support and told them the item was missing. They told me that SLAT needed to order separately and advised me to speak to the salesperson. On the other hand, the person who came for installation told me these beds don't come with SLAT. I went to the store, and they had already added the SLAT to the Order without cost with the Help of the Store Manager, Mr. M. I told him we were too much of a problem as now my mom only needed to sleep on the mattress, and even at that time, Cold Breeze was about to come. I told the salesperson about the person coming for installation, and he said my Manager added the SLAT; those people don't have more insight into the inventory. They scheduled it for 23 on Tuesday, even though I told him we needed it ASAP. When they sent the furniture on 23 Jan, they sent the SLAT, but Rails is not compatible with fixing the SLAT on it. I am frustrated and pissed by this behavior; I Asked sale-Person to share Manager's Number, but Manager never picks the phone. Instead, he called my wife and told her we were canceling as your husband needed some compensation. After some time, the Manager cleared up that this bed didn't come with the SLAT ( he should not have made a false statement without confirming). He was also rude to my wife. Mr. S blamed the Manager on the Call, and then I went to the store again. The Manager blamed Mr. S. The Attitude of the Store manager was worse; he should have been sorry and guilty for wasting more than 20 days on a mistake made at their store. Instead, he was insulting me. If you want to select a new one, then talk. I am not getting this for free; I am paying for this, and he cannot cancel my Order like this. I have spent many hours selecting this and waiting for it to come and changing my room's color to match the furniture. I bought this in New Year when many deals were going on. I could select from many other stores if they didn't lie. Now, canceling will be a financial loss for me. I need people to know this because it could happen to you, not because of his mistake they made but because of his Attitude towards the customer. I went to Ashely. Store, this behavior shows how Ashely cares for their customer. I called the main office. Initially, they told me we would talk to the store about it. Now they are saying we cannot do it as the Order has been canceled. They don't even have the email where you can send the written complaint. The only reason you go to the store is if something goes wrong, they are there to help, but if this is the case it is better to buy online. I have intentionally hidden the person's name; I only want to create a caution for the customer where they are going.

Marcos helped us from the moment we walked through the door. He was attentive without being pushy. He was helpful and immensely patient. He took what I told him I wanted or didn't want and showed us all the options available with my specifications. Awesome experience. Would definitely go back and purchase from him again.

Excellent service. Veronica Reyes was very professional. Just perfect.

Though my service in store was satisfactory, I was disappointed to learn the "discount" I was given was merely the same pricing listed online! I was on an Ashley Furniture site, not a 3rd party. How is that acceptable? I told the sales associate I was paying cash and he upped my "discount" from 20% to 25%, conveniently still exactly what the online price was.

Excellent customer service and easy transaction. I was able to find the dining set I saw online in the store and received online pricing.

Our sales person was so patient and helpful.. We can definitely recommend Phil at Ashley Katy if you need good high quality furniture!

Great 👍

The agent was very professional and helpful

Excellent service

Excellent service! Thanks to Alex Castillo and the Ashleyfurniture team!

Awesome customer service and very attentive and informative. Definitely will continue to shop here for my furniture needs.

Amir was great! He was really helpful and has the made the buying process super smooth, along with the help from the Acima representative. Definitely would return and recommend to others!

Great team very helpful 💪🏼🥳

It was going very well until the general manager started getting very upset because I needed to because I wanted to do my application on my phone and when he thought it did not go through, he started disciplining his employees in the front of us and acting very rudely, so that was my experience With Ashley furniture which I was able to purchase what I wanted but just the fact that he thought that it wasn’t gonna go through. He became very agitated and I did not like that at all. It is a right place in wrong place to do Anything and I thought it was just very unprofessional the way he handled the whole thing

Shopping at store was great, salesperson was very helpful and delivery was smooth and they arrived well ahead of scheduled time. 😃

Charlie was a very good and understanding sales staff

Ashley worst store poor customer service and never delivered my furniture and still had to pay the full cost even after I explained to them that the furniture was delivered. Horrible will never buy from them again

Recently bought a beautiful sectional as always. Customer service was very helpful. Our sales representative Charlie went above and beyond to get us the best deal and a quick delivery date.

On November 11th, 2023, I placed an order with Ashley and am still waiting to receive it. Earlier today, I spoke with a representative from Ashley to inquire about the status of my order, but I was met with rudeness from the store manager. The way he talked to me was highly disappointing, and it was the worst customer service experience I've ever had. After waiting for three weeks, he told me to cancel the order. Additionally, they charged me a 10% delivery fee on my order, even though many people receive free delivery from Ashley. He told me that the policy is that orders above $2500 get free delivery, but I paid $2280 for my order, while my friend paid $1200 and received free delivery from Ashley. I tried to register a complaint against the agent, but after explaining the whole story to two people, they disconnected the line. I felt like Ashley was content with maintaining their rude behavior despite being considered one of America's best furniture shops.

Very helpful, answered all my questions. A pleasure to do business with.

Do not consider buying ashley furniture. Within a few months our expensive sectional started to break down; sinking down in corners, creasing cushions and pillows and arms dented in. We bought the 549.99 warranty and were told we could return it if we bought the warranty. They don't take our calls, running us around from 1 dept.to another. We have done it all to get in touch with someone to no avail. Just do yourself a favor and research reviews. You've been warned!

The guys were experienced and helpful.

DON'T BUY HERE! We bought a sofa set and they told us we can also get a kind of "insurance" and if we never claimed or use that, they will give us back $500.00. We never claimed or use that insurance during 5 years, now they told us they will not return that money, but "we can buy something that values $400 (not the $500 they promised) but they will not return us that money.

Horrible experience to get a bed frame delivered. I was under the impression that ordering this bed frame would be delivered to my front door & it was not. FedEx tried delivering to the wrong location the day it was supposed to be delivered then when it actually came to my apartment they left it in the mailroom & marked it for the wrong apartment unit so I was never notified it was delivered. Neither I or the leasing office could find the bed & the bed is entirely too big for a single woman to carry it to the 3rd floor. I made it very clear on my order what my shipping address was. FedEx & Ashley home store customer service was no help at all & they claimed Fedex would come back to check for the package so I waited for almost an hour & they never came back to my apartment complex. First time ordering from here & it will be my last.

I bought my dining table here and y’all Vanessa and Ashley are amazing! They’re so helpful, kind, humorous, patient, etc. Top notch customer service! Definitely recommend going here for your home furnishing needs!

Great experience working with Phil. He was transparent on pricing with no hidden fees, and he gave us space to look around on our own. Even when we told him we were not necessarily purchasing, he was still respectful and made sure we were taken care of. We did end up purchasing with him so I’m glad it worked out for both parties. Also cool that the displayed price I coudes both the bottom line cost and the expected monthly payment. In addition, happy to see how customizable/modular the sectionals were.

The service is very good and the workers are very nice and kind. Especially Ms. Ashley

We just bought a dinner table here and we had a great purchasing experience using Vanessa. She wasn’t pushy as other sales people tend to be and was very friendly. The store had a really nice vibe, as well. I’m amending my review, all above is true, but 3 chairs arrived damaged and it’s been quite annoying going through the process to get them repaired.

The couches were installed and one them wasn’t fully setup despite that service being paid for. There was wiring left behind the couch that wasn’t connected to the couch or wall and so far the recommendation has been that I finish the setup. Sure thing, as soon as I’m refunded for the service I paid for.

The costumer service was awesome at the store but some kind of way the when the delivery people came out to set thing's up the salesman forgot to put box springs on the order so now I'm here with a bedroom set and can't even sleep on it. Wooooooooooow now I have to find box springs because of a mistake not of my own.

I’d give this place a negative five stars if I could. Worst high pressure sales experience ever. Avoid Victoria! Husband went to the bathroom , while we were still shopping, and she attempted to ring up the purchase for the last item, we looked at, on credit on his Ashley’s card, when neither my spouse nor me, had even said we wanted the items, yet, as we were still shopping! She continued to pressure me into a delivery date for the items, when again, we hadn’t agreed on the sale! I stormed out because I was about to use lots of profanity with her, because every-time, I tried to tell her, what we wanted, she didn’t listen, and continued to push for a sale for items that we didn’t agree to. And get this, my husband later, was sent an invoice saying that the items were on layaway. Now, I storm off in a huff, and you think we want the items rang up for us, still? Unbelievable!

Poor quality furniture. Spent more than 3k to get a sectional couch from Ashley Furniture after all the promotions still. The couch begins to slump within the first month of using and the material is too tough and rough not as the one in display I tried in store. I’ve gotten a backache after lying on the sofa. Their product is a scam. Worst experience with Ashley and will not come back!!

I bought a 3000$ sectional and it was soft at the store. I believe i got scammed since they deliver rock hard cheaper quality product. Not sure if it was this specific location or all Ashley furniture operates like this.

Welcoming and engaged on what we were wanting as well as knowledgeable on the product.

The staff are very friendly, professional and knowledgeable. I will definitely be returning soon.

Excellent service and very profesional salesman by Marcos

Dell was an exceptional salesman. We’re in the process of purchasing a home, so we were looking for living room and bedroom furniture. We were so indecisive and had so many questions. He was very patience with us and very knowledgeable about the furniture. Keep up the good work Dell!

Awesome Customer Service! The manager went above and beyond to make my sale happen, giving me options for my purchase and I’m super happy and can’t wait to receive my order! Thank you Katy Ashley

Staff was amazing at helping me find exactly what I needed I definitely recommend them they got me into the perfect sectional this location is not closing and ready for business (:

Met with Dell! He had the best Customer Service Skills!

Stay Away! Save yourself your money and headache. Purchase a sofa and 2 beds in July. My delivery was in September due to me moving. The sofa was on backorder and not available, so I cancel that order. My 2 beds were delivered on Friday and received the wrong bed. Almost 1 week later and nothing has been resolved. Went to the store to speak to manager and is not there. No one cares all they want is your money. Store is closing and Ashley's getting sued. Worst experienced and customer service!

The sales rep Ashley gave phenomenal service and displayed superb knowledge of the products. I will definitely be shopping here again. Thank you

We bought a very nice couch just over a year ago. During our purchase, they gave us an offer to cover the couch under a warranty in case of any damages. I advised the salesman that we are thinking about getting some dogs in the future, and if the warranty would cover any damages done by the dogs. The salesman stated that if the dogs would damage the couch that the warranty would cover it. A year down the line we’ve got three new lovely puppies, and one of them ended up chewing up a corner of our couch. We were very upset, but we’re glad that we got the warranty. We gave their warranty a call and put in a claim and they stated they will not cover any of the damages. if you have any questions about the warranty, you will have to do your own research because clearly the salesman have no idea what they’re talking about and what they actually cover. I would recommend not purchasing their warranty because I have you’ll have to deal with any damages yourself anyway.

Great service! I was in and out within 20 minutes. I will shop here again!

Very good experience.

Dwayne was super helpful! Any questions we had, he answered them so quickly. Even when my husband and i settled on a couch that wasnt exactly what we wanted, he found something even better!!!!! Better than we were hoping for. Dwayne was beyond professional and showed extreme patience and kindness.

Phil helped us and he was amazing. He explained the prices and respected the budget.

If you're looking for a deal on great furniture. See Alex at Ashley Furnitire on Restaurant Row near I-10. He's courteous, patient; professional and willing to go above and beyond to make you happy. Thanks Alex!

The seller was very professional and very easy to understand everything he told us.

Knowledgeable, efficient, and helpfully happy

Excellent

Very informative and quick

One star because store under construction but sill looked clean. Salesperson Dan was helpful initially with mattress and bed frame during sale however turned mean bulldog and shouting when my 83 yr. old mother decided to cancel the order within the appropriate timeframe due to the cost. threatening and screaming at her that she had to pay $900 restocking fee, delivery fee and would still be charged the $8500.00. All un-truths. We had to call corporate and complain and synchrony bank to rectify the problem with the salesperson Dan. Not once did he try to ask why she wanted to cancel or listen to what she was trying to tell him nor did he ask then if he could do anything to help or offer a different less costly product. Shame on him and shame on this stores tactics ! This store you cannot reach a live person by the telephone number listed. This store does not fall under the umbrella of Ashley Corporation, it is a third party bought franchise. Forget about trying to reach a manager because they wont even give you their names, stating that is personal information. I have them if you need them lol Do your homework , there is a huge sale for Labor day that offers many discounts and this store is not the only game in town. At the very least go down the street and check Mattress Firm if your in the market for a bed. What a shame in the past I have spent thousands upon thousands at this store and referred it since 2013 but never again. I am 65 years old and have always worked customer service/sales , never in my life have I ever encountered such behavior from a salesperson especially to a senior citizen. You are entitled to fair business practice no matter your age, sex, color, and/or religion.

The sales agent (Carve) was a great big help to me! He went above and beyond to make sure my purchase went smoothly. If you guys go in person, make sure to ask for him. He will make sure to get you right! Thanks Carve !

Outstanding customer service and support!!!

My experience was great! Helpful + In stock + Price +

Rodney greeted me as I walked in the store. He was friendly and knowledgeable. It was an enjoyable experience at Ashley Furniture store. Rodney is a great asset to the store.

We walked into Ashley and was greeted with a pleasant smile by Carve! He was very informative about whatever l asked and helpful. I was looking to color match a piece of furniture and was able to do so because of his professional skill set! Thank you!

Great place but everything has to be ordered.

The attention was excellent. Kayleigh Frank was very nice and professional. She explained everything about the product that I was buying. I was very satisfied. Thank you.👍

Excellent service. Very helpful without being pushy.

If I could give zero stars I would. We bought a sofa couch from them. We were wanting to replace the mattress to one that would be better for guest. The manager of the store insisted that an 8inch would fit. We purchased and it did not fit. When I fought for a return we were denied. Now, we are stuck with a mattress that we don't need due to a manager just trying to make a sale. I would NOT recommend this store to anyone!

Very nice store with lots of furniture to choose from. Marcos Escobar was really nice and helpful through the whole process and it was quick and easy. We can't wait to get our furniture delivered! Thank you Ashley furniture and Marcos

I do not even want to give one star. Our experience has been absolutely terrible. We purchased a very expensive couch on Memorial day and we were promised by our Sales Representative, Toby, delivery in three weeks. "Every other store will be much longer, I will take care of you." We never heard from him again stating our order had been delayed. The only reason we even knew it was is because I had to call the corporate phone number. When I did this, I got disconnected three or four times and every person had different information. I received at least two phone calls saying my items had arrived and I could schedule delivery...however never heard back and I had to once again call corporate and "the order will arrive in the next two weeks" was all I got. I reached out once again to Toby for help and a text reply is all I got...not even a phone call...with different information than before. He did not seem to help at all or care to make our experience better. It very much seemed like once we placed our order he was done with us and we were an inconvenience. We have been without a couch now for 6 weeks. Their customer service is absolutely terrible and I would not believe anything they say. Their sales people seem to care while at the store..just to get a penny out of you and then you never hear from them again. I will tell everyone I know to not come here.

The customer service was FANTASTIC! I had originally purchased my mattress at another furniture store a couple of days ago, so I had came to Ashley to browse their furniture for it. Once Vanessa, our sales rep, found out she was able to help me not only get the bed frame I wanted, but also a dresser AND the exact same mattress for a better deal!!!! I of course cancelled my original mattress purchase as well! Lesson learned! I should’ve gone to Ashley’s from the beginning! Lol

They allowed us to shop without too much pressure. Travis was helpful and allowed us to shop on our own time. Glad they worked with us as our move in date was a few months away. Looking forward to this amazing couch!

Disrespectful and unprofessional people. Not recommend to deal with.

I have a bad experience to dealing with this store disrespectful people and unprofessional staff. One month before I go to that store and choose to purchase some furniture than sales persons behavior very disrespectful and unprofessional after purchasing the furniture delivered to my home almost one month later and the furniture that I received is different that I purchased. So I go to the store and cancelled that order then again the behavior of the staff is disrespectful and totally unprofessionals.

I wish I can even rate "zero". This is the worst store ever. Bought furniture cash with some of the furniture as clearance sale. Paid for delivery and never got one of the product. The sales manager is very rude. Will never go to this store again

Very bad quality. I bought a furniture on each broken in two days

My experience with Charlie was AMAZING I went in asking for a sectional I seen a month ago and price went up and this guy gave me a better deal. I was in and out if there less than an hour. Thank you Charlie and I can’t wait to get me sectional on Friday!

I went there today, this store does not deserve to be in Katy. The worst experience in every way in my 25 years of living in Katy. I am shopping for outdoor furniture, and checked others stores, in the area, being Saturday and July 4th season. The sales guy who tagged, was very unprofessional in the first few words on the product enquiry! I asked for delivery, and i dud nit get a straight answer.. I asked if i were to see another person to know about delivery, and the sales was literally waving hands and shouted at me “ go see other sales guy” i was shocked… his demeanor was almost combative.. asked him to see the Manager, which was my right in that situation… still giving the benefit of doubt to the business, despite one bad apple. When I approached who they said the manager did not inquire the issue and try to make any effort to sell, instead he “ganged up” with previous two guys…. I felt very insucure and intimidated… i left the place immediately, faster than the time to enter. Also, i checked the prices inline before visiting the Ashley Store in Katy. The prices sales guy gave was about $300 more than online… the sales guy was totally discouraging in buying online. Which I understand due to sales commissions. But there he was very untruthful on prices and very aggressive. Sales staff are very unprofessional, intimidating and gets down street behavior quickly… Never shop here.

I only gave a star to write this review, the Manager Carve, Kayleigh both lied. This is the worst experience I have ever had. They have no coustmer service etiquette, the manager was talking like we was on the street. Do not shop here.

Very disappointed with the process of our furniture!! Since the system has been down for about 2 weeks or more, getting our furniture has been a pain in the ***. We got a great deal with our stuff which we are happy with but we just moved into our home and still don't have our furniture and the only person trying to help us is Marcos which I know he can only do so much. This whole process has been horrible and I will not be going back to Ashley's. Our stuff was going to be ready for pick up today, for the second time and we rented a uhal $100 and just our luck they were closed since the morning. Nobody got in contact with us!! We waisted our time and money!!! We don't live close to the warehouse and my husband works everyday and keeps getting out early to pick up the stuff for nothing!! So upset!

Came here in may to buy a dresser and the guy who help us was very nice and professional and was able to help us order the dresser i wanted. Unfortunately its been a month now a still haven’t received the dresser on the date i was supposed to be delivered. I’ve been calling to see whats going on but no one answers the phone or “ system been having issues “ so the system been having issues for a month ?? At this point they need to get it together why get furniture here when they cant even deliver on time or gives false information to customers about delivery date.

Vanessa is very knowledgeable about the products and is very professional.

Carvey Phillips if the best

Sales staff (Korey) was very friendly, knowledgeable and efficient. However, we went to Ashley Furniture in Katy, Texas to buy furniture for a rental property in Florida. It was important to be able to select furniture locally and ship remotely. This was not possible due to issues between corporate and franchise store inventories. So I had to have the table I bought shipped to my home and I will be responsible for getting the table to my rental property in Florida. This will limit my use of Ashley in the future for furniture replacement at my rental property.

Gave me the wrong pillow when they delivered my furniture and never followed back up with me to correct it after putting in a ticket to fix it.

The lady manager at restaurant row location was extremely rude. She kept asking questions that had nothing to do with furniture and was charging $300 for delivery within Houston. I have shopped with Ashley before and have had a good experience but never buying from them again.

Rodney provided excellent customer service thorough superior product knowledge and impeccable design ideas.

It was a good experience, the vendor has a wide knowledge of the stuff and gave us the best options and discounts to get what we want and left the store happy.

Bella Latif was awesome great customer service very understanding of my needs an wants. She carefully showed my opinion an gave wonderful advice.

Do not get the warranty on your items because if you don't report the damage or stain within 30 days they will not repair . They will not repair anything unless you have proof that you had damage fixed out of your pocket moving forward. 600 warranty down the drain.

Toby was awesome

Please do not buy anything here! They are not trustworthy, nor are they professionals. They only care about getting a sale and that's it! Stay away and save yourself money.

Professional and quick service. Toby laid out the furniture to best fit my needs.

I would leave 0 stars if possible. On 4/15/2023, my wife & I ordered a table with 6 chairs and ottoman. We decided to pick-up these items at the distribution center due to Ashley's wanting over $250 for home delivery. We were advised that our furniture would be available for pickup on 4/19/2023 at a distribution center that was located approximately 45min away. I arrived at the distribution center on the specified date and was told "first-come, first-serve" and our some of our items were given to someone else who ordered the same chairs. I was told to return the following day as a new shipment was coming in. I proceeded to drive 1.5h home due to traffic.. I returned to the distribution center the following day and was told my shipment was not expected to arrive until next week.. I was told to contact a representative via a phone number provided and to seek a resolution. The phone representative stated, I could either cancel the items, receive store credit, or wait for my items to arrive at distribution center. I decided to talk to a customer service representative at my local Ashley store whom said she will set me up with free delivery as it was unnecessary for me to drive to the distribution center twice and receive nothing. I was also told to not accept delivery unless all items were delivered at the same time. Several days later, I was told my FULL order was ready for delivery and a delivery date was scheduled. Upon arrival, they only brought the 6 chairs I ordered and not the table or ottoman. I told the delivery guy to return the chairs as this was not the full delivery, he refused. The chairs continue to sit on my front patio until this entire issue is resolved. Today, I received a message from Ashley that I need to pick up my table and ottoman at the distribution site. This whole process has been a headache and I refuse to purchase anything else from Ashley. If they charge me, I will absolutely dispute the charge. They can come and pick up their chairs too. AVOID AT ALL COSTS!

Excellent customer service!

Great buying experience!

Horrible customer service. I called regarding damaged furniture and I was hung up on twice and put on hold for over 45 minutes and then hung up on again. I have never experienced this kind of rudeness from any store ever. Don't waste your time or money here.

I had a wonderful experience as usual, I went to 3 other places to price match and to compare the quality of the furniture, as usual Ashley is the way to go! I’ve been doing business with Ashley for approximately 20 years and Ashley has never steered me wrong.

Kayleigh Frank was patient, very sweet and ABSOLUTELY HELPFUL!! ❤ Great service, thank you!!!

Great service and great experience. Korey was super nice and helpful.

Do NOT buy from Ashley Homestore. They will tell you whatever you want to hear to make the sale then go back on their word. I have never been treated so poorly by their sales people, customer service, and even management. Just stay away!!! If I could give 0 stars I would. Update: I see Ashley’s response below acting like they are going to help yet I’ve texted and emailed and heard nothing… shocker.

Exceptional customer service! The staff was very helpful and made sure we were comfortable with our purchase. I will definitely remain a loyal customer. Thanks Ashley!!

We went to check for some furniture at this location and it was one hour almost before closing, but Everal was so patient and helpful he did his best to help us to choose the right items and the best price

We had THE best experience with one of their salespeople Korey. He went above and beyond to assist us, we shopped for hours and was there to help us all along. He was thorough and very patient with us. Go see Korey at the Katy location, he will take care of you. Thank you, Sophy.

Rodney was excellent! My experience here was amazing and I will always purchase here.

Great experience! Charlie was EXCELLENT!! He was very patient, friendly and knowledgeable. We were there for a couple of hours, trying to make choices, and he made our whole experience awesome. We found some great furniture at great prices!

Korey Delaine was our sales advisor. Very friendly, approachable and knowledgeable. Will definitely be asking for him on our next purchase.

My wife and I were pleasantly welcomed into your store by a salesman, Korey, who (1) allowed us the space to shop, (2) checked on us from time to time, (3) answered our questions, (4) dealt with us professionally to close the deal the sale the next day. I recommend him for being groomed for higher levels in your company

Service was great salesperson took care of business. Thumbs up

In the modern world where next day delivery is a popular thing, the antiquated 3-12 week delivery schedules for Ashley Furniture is disappointing. My sales person was very nice however.

Korey was very knowledgeable and guided us to the furniture and mattresses we've slated for purchase.

10/10 Experience. The service and care I received were unmatched. Was previously stressed about finding furniture and didn't expect much when I got there. But that changed and honestly I would recommend Ashley to anyone looking and not sure.

Mr. Korey can really make a difference. He’s nice, efficient and polite. The best experience ever.

One of the worst experience and worst store in Houston. Me and my husband went to the store today with such a happy mood to buy sectional for our new house but came back with such a disappointment and bad experience. What you can expect from the Salesperson, when the STORE MANAGER Himself (we think His name was Jason) is so disrespectful and rude. Upon asking him to speak politely, he turned his back and walked away. No etiquettes how to speak, not sure who made him the manager. Guys there are many furniture stores in Houston….don’t go in this store to feel insulted. We will see if there is official channel to send the feedback.

The protection for my electric couch (which is now broken, because quality isn't as good as they claim) they sold me for $300 is complete BS. They "transfer" it to a scam shell company that doesn't actually have an office and does not honor any claims at all - ever. It exists via web portal that is a black hole (you can submit claims all you want but no one will ever look at them) and the phones are manned by extremely rude contractor whose only job is to wear you out and give you the run around until you give up. They do not ever do anything to actually provide a service. It's a straight up scam and Ashley knows this, yet continues to scam its customers for the kickbacks from this fraudulent scheme. They should be sued. Never buy anything from them.

Travis was amazing in helping buy my dining room table. I’m knew what I wanted and he followed my dreams now I have the perfect set for my dining room. Thank You Travis.

Carve Phillips was an excellent salesman, very respectable and listens to my needs while shopping for furniture. He made suggestions along the way that weren't out of my price range. Ashley should be very happy with having him on their team!!! I will be back for future purchases. Thanks Carve!!!

We went looking for a bedroom set for my daughter this evening. Phil helped us and walked us through the store. He was very helpful and patient. Incredible attitude. He made the buying experience that much better. Thank you Phil. We’ll be back in May. Keep up the great work.

Never buy anything with Charlie Smith he’s a lier, here I am with my fiancée at the outlet 50 minutes away from our home with our two wranglers under the rain because we were told that we can fit everything on the two Jeeps, when the workers at the outlet were trying to help me and called him his answer was that he said it because we didn’t want to pay for the delivery but the real reason was that he said it because he wanted to earn his commission, I also called the store to talk with the manager and they kept me on hold, very disappointed for the service we received

At the time of this review, I am actually waiting for the store to open at 10am in order to get a refund. My back order and inconsistenties about the delivery mirrors the EXACT review from Mr Drake listed on this site. I've wasted 2 days from work waiting for my sofa. If there was a way to rate zero stars I certainly would.

Your sales representative, Corey absolutely completed the sale. I came in your store with intentions to look and think. He was so kind and so graciously helpful and knowledgeable regarding the items I was considering until I left your store completely satisfied without thinking. Thanks Corey. Be safe. Jacelyn

Everything went very good The furniture is very nice The coffee table bigger than I thought But it is really pretty Thank you for your service

Furniture is nice, but customer service is horrible. You can never get in touch with someone who knows what is going on when you need updates on your order for delivery, and I even had a customer service member hang up on me! I finally got in touch with a manager, who at least got our delivery set up, but this whole process was an ordeal because of "Jenny" the robot who handles everything with glitches in her algorithm. Also, our salesman did not deliver on what he promised. It took 4 months to get our furniture when we were told 4-6 weeks, and he said the box spring for our bed would be included and it was not, which left us scrambling to find box springs the day our furniture was finally delivered (and yes we bought them from another store where we picked up same day!). The delivery guys, who do not work for Ashley, were great, but I don't plan on buying furniture from Ashley again after this experience.

All the folks at this store are top shelf! We had a wonderful experience! Not only was Zack kind and thoughtful, he went above and beyond! We purchased a clearance item which they loaded for us in our small car and honestly treated us as if we were very important VIP’s! If you need furnishings or decor you’ve got to go check what they can do.

Helpful staff, not too pushy. Quick and clear with information and pricing. Smooth quick process closing and getting out the door.

Came in with my parents to by a sofa. Salesperson immediately latched onto my stepdad and ignored me even though I was the one buying. Salesperson was unprofessional, unpleasant, and uninformed. Told us the sofa we’re looking for us not a sleeper even though the it’s literally called a sleeper sofa. Left immediately.

I had a very good journey with Carve today. He gave me space, and was there always to clarify when needed. This is exactly what you want as a client. Thanks!

Great job.

Very nice selection and really good prices. We had gone to a few stores and Ashley had the best deals. Only a little thrown off by their warranty being so expensive and they told us if you don’t use it it comes back to you. But it comes back as store credit. I can’t imagine what you’ll be able to buy in 5 years with $360. Other than that, salespeople are a bit too aggressive and it’s hard to even check out the couches without being constantly questioned. But I understand it’s their job. Nice store over all!

**DO NOT SHOP ASHLEY FURNITURE ** I am writing to express my disappointment with the poor communication I received regarding my delivery items that I purchased from your Katy location November 17,2022 from sales associate Amaron Mathis. I was pleased with the great customer service I received after not shopping with Ashley for years due to poor customer service I received at your ers again had no idea of what was going on with the nightstand. I called what was described to me as the corporate office. One of the associates, Hugo, said that the item was damaged. Then he said it was on backorder. I asked to speak to a supervisor who could give me a straight answer after 20 minutes, I was transferred to Carla. Carla, who was supposed to be a supervisor in customer service said the item was on backorder, then she said the item was forgotten at the warehouse. After realizing Carla had no idea. I decided to call the store where I ordered my items to speak to the store manager. When I called I was told he was busy with a customer so I gave the young lady my name and contact information that was at 1 o’clock December 28 I still have not spoken to the store manager Dwayne as of right now January 3. I understand that stock shortages and delays can happen, but what was most frustrating was the lack of communication from your company about the status of my items as a customer I had to repeatedly reach out to find out what was going on with my items and as I stated earlier I asked to speak to a store manager who has not even felt it worthy to return my phone call. Needless to say, I am not motivated to shop with Ashley Furniture ever again. It's extremely unfortunate that Amaron had such an unprofessional delivery process as a follow up to his great customer service. I hope that in the future your company will prioritize improving the communication and customer service provided to your customers. ***DO NOT SHOP ASHLEY *** I received a follow up asking me to please send my experience to an email address and I still haven’t heard from Ashley!! If I could give a negative star I would. AGAIN DO NOT SHOP ASHLEY FURNITURE

I had the pleasure of working with Kacee. She was professional and not pushy. I like the fact that she asked for clarity from her supervisor when she was uncertain of the answer. She explained in details and used personal experience to encourage me towards making the best decision during my purchase. I would recommend Ashley Furniture any time.

Went in looking for a couch the first salesman we dealt with was awesome super relatable and knowledgeable, found one we loved but wanted to check around which was a waste of time. Ended up coming back and got a different salesman (our first one left already unfortunately 😔) that was just as great! Can't wait for our couch to be delivered, will update then.

Great rep and customer service!

(Translated by Google) The WORST store in the world and if I could give it a worse star rating I would. When you go shopping, they promise you a delivery date that they later change a thousand times and you end up receiving what you bought when they feel like it. NEVER buy here (Original) La PEOR tienda del mundo y si pudiera darle un peor rating de estrellas lo haria. Cuando vas a comprar te prometen una fecha de entrega que despues cambian mil veces y terminas recibiendo lo que compraste cuando a ellos les da la gana. No compren NUNCA aqui

Salesman very friendly and showed me everything. Unfortunately, they did not have what I was looking for.

Very good place to buy furniture

Good Job

Worst experience ever !! We are still waiting for our furniture (bedroom) since 2 months we made the order on Oct 10 they told us that they will delivered it within 15 days and till today Dec 10 we haven’t received it all they just bring half of the order and we are waiting for the rest every week they told us the next week , we’re ordering this bedroom for our family they’re coming to visit us tomorrow and we don’t have the full bedroom yet i don’t know what to do , but the best thing i can do now is to warn people not to buy from Ashley … They are lied to people and that’s not nice … if there’s less than 1 star rating I will give it to them .

Call for problems with my delivery scratch furniture a week past by never got bak to me have to come in to the store personally

Went in to purchase an item. Salesperson didnt follow through accordingly but days later I was able to speak to another sales person who actually did. I am thankful for his aasistance.

Charlie was so patient with my family. Go see Charlie if you are looking to purchase furniture for you house.

Nice looking furniture, you have to wait a little for furniture to be delivered. Supposedly furniture is made in America.

Kacie Wakefield was exceptionally great. Very laid back, not pushy, listened to my wants and delivered.

Sales rep is top pushy and also not transparent about delivery timeline

Excellent experience on our visit. Clean and appealing store. Greeted as soon as we walked in by Kacie Wakefield. Kacie was the highlight of our visit. She was very friendly, down to earth and patient with is during our shopping visit. Kacie made us feel like guests rather than customers and was diligent, empathetic and obviously was looking to make sure we were satisfied with the right piece of furniture for us and our satisfaction rather than just making a sale. Will definitely visit Ashley again for our future furniture needs.

Very friendly and very helpful

This particular Ashley was awesome. Toby made me feel so easy buying a bed, and dining table set! He was very knowledgeable about each product I inquired about which made the transaction smooth. I’ll be back to see Toby at this Ashley and you should too!

Carve is an awesome sales person, very professional and knowledgeable. He did a wonderful job helping us with our purchase since the moment we walked into the store.

Service was great. Options and honesty about availability was clear.

Pros: - Good quality furniture at a reasonable price Cons: - Customer service - Their automated delivery system is a mess...They selected a delivery date for me... I've never heard of that in my life before. I would recommend Ashley Furniture for the excellent quality but know that receiving your items will be a hassle.

Excellent !!! My sofa is very confortable and beautiful 😍 , the attention at the store was excellent too

Amaron Mathis was attentive. We were able to find and purchase the item we were looking for.

Kacie was very professional and show integerty. Plus she went beyond my expectations

Do not shop at Katy store. POOR Management, plus sales ppl laying to get the sale done. Do not trust them. Worst experience ever. We bought a dining room. Sales person took the social to open us a credit and instead of opening one credit she opened us 3 credit cards at the same time without authorization, which dropped our credit 38 points. I went to the store to complain after I received the 3 credit cards and all what the manger said we are sorry, she should not do that, but it happened and we can not do anything now. Above all of that I received the table after 5 months with broken chairs and poor quality and although they hurt us all what they offered is sending a technician to fix it. UPDATE: I have contacted the number and email below and asked for the contact of anyone above the store manager of KATY store since I called the store and the manger refused to give me his supervisor contact, but all what they did they said sorry all what we can do is sending a ticket to the store which will not do anything since the store manger is covering the mistake done by his sales person

Yay! I've been searching all over town, and I picked up some great finds today. That said, it's been a long time since I've received the kind of customer-centric attention and service that ("Amir S." obo Ashley) delivered today. The plus was the collaborative vibe I got from the rest of the sales team... No pressure, great experience!

First time buying from Ashley and will be last due to really bad experience. Furniture was supposed to be delivered in two parts due to availability which is understandable. First delivery happened within a week or so, second was supposed to arrived 2 months later. I received a text that order was ready to be pick up, I called and they said I had to pay to have it delivered, I decided to pick it up, I arrived at warehouse and people have some kind of miscommunication between them and put a hold on my credit and ask me to drive to other side of city to have store remove hold so I can drive back and pick up items that were supposed to be delivered in first place. I went and canceled rest of order…I hope I just don’t get billed for furniture I didn’t received.

Long wait times for items to come in, and my delivery was rescheduled 2x on top of that

It took us 7 months to get the items but we were offered a discount so no complains. The overall delivery experience, with live delivery time updates is great. I would rate this as the best part of the overall purchase experience. A bit of more care of the delivery company would be appreciated given 2 chairs show marks of dirt. I would rate this is an ok service. The long lead time to get the items lead me to the 2 stars rating. If you are ok with the wait time (by the way the sale person told us 8 to 12 weeks so be careful there) Ashley can be a good furniture store. Had a very bad experience with the warranty on the items so be careful there as well, not recommended.

Mitchell was great , greeted us at the front door . Was always available even when we were still looking . He helped us pick our furniture that would fit with our living room style. Overall great experience and super fast , detail and explained everything well . Definitely recommend and coming back .

Our sales associate, Bela Latif was very knowledgeable and helpful. I felt that she listened to our desires and she was able to close the deal. I can't wait to see this furniture in our family room!

I had to change my review from 5 to 2. Typical issue - you have best sales experience and the worst customer service experience. There was one part which was incorrectly delivered and i have made multiple phone calls and even visited the store for the correction, but still its not confirmed. These are my observations - 1. Worst IVR - keep you on hold forever and then abruptly hang up 2. There sales team and customer service team are not in sync - creating problems fr customer 3. No follow up or communication from ashley - its the customer who has to do d hard work once sales is done 4. No regard for the customers time and patience I am never ever going to visit this store Keeping my original review - just to showcase how great sales experience can be We had an amazing experience at this store of Ashley Furnitures. Such a beautiful collection and well organised. Great deals to go for! Special shout out to Ms. Bela, who was so knowledgeable and understanding. She gave us enough room to look out and followed up in between. She played a major role for us to close the sale. Cheers 👏👏

Salesman Amir was very informative and accommodating. We went to Ashley's first and came back to purchase sectional Will go back again

Worst experience ever. They brought ms a total wrong order. Every single item of my order were wrong. The sales person who putted my order in the system putted everything by mistake!!!! Terrible! Never will go back to Ashley again! After waiting almost for 2 months and having a delay once I finally came to a whole order cancelation. Ridiculous store!!!!

Agent told me that i would receive my items about 2 to 3 weeks .. Last time I called , delivery was scheduled for 9/30/22 . I has been over 12 weeks today and still no updates. I would ve never made the purchase if i knew that. Unacceptable!! I ll post the name of the seller soon . She lied to me and my wife . We didn’t even finance , we paid over $3500 cash . From Katy store

ZEROOOOOOO STARS. TRASH SERVICE!!! AVOID AT ALL COST. Paid cash for my table which was supposed to be picked up by me. Received a call from a young woman and text that my item is ready for pick up, drove 1 hr to the warehouse and guess what? The item wasn't there. Warehouse refers me to customer service, customer service refers me to the store, the one time the store answered the phone I was shuffled back to the warehouse, warehouse again refer me to the store, which is no longer answering the phone. I'm going back to get my money from this low class place and they gonna refund me my hard earned cash, plain and simple. I must mention that a supervisor from the warehouse tried to help, but was unsuccessful. ASHLEY CUSTOMER SERVICE IS COMPLETE AND UTTER TRASH. I'm steaming more than a locomotive right now!!

Very professional

Excellent response to my questions on new order I received

Carve was very professional and I would recommend him to anyone.

DO NOT BUY FROM THIS STORE! I was assured by the sales person that my bedroom furniture would arrive by 9/6 (the day of my move). Here it is, over a month after my purchase, and I still have no bedroom furniture. I'm laying on a mattress, on the ground. I was flat out lied to by the sales person, just so they could make a sale. I WILL NEVER EVER BY FROM THIS STORE AGAIN!

Pricing is good and the selection of furniture is nice for the price point, but don't believe delivery dates when you buy. Add 2 to 4 weeks to whatever date they tell you. Additionally, if you purchase multiple items, like a table and chairs + an entertainment center, they will ship everything together. We were supposed to receive a table and chairs in about 7 days and then our entertainment center in 3 to 4 weeks, but because we had two separate items/orders, they pushed our table and chairs back to be shipped with the entertainment center. In hindsight, this allows them to only have to make one delivery for all items ordered. That's fine if you are made aware, but this is not what we were told and we would have gone somewhere else if we knew this would be the case.

Great experience buying a dining set with my wife. Carvey was great assisting with our purchase

They advertise so much, but when you go there, everything you pick, you have to order, and then wait 2- 3 months to get it. And then on top of that they charge for delivery and assembly.

This store will lie to you to make the sale. The employees work on commission. If you are told anything that matters, please get it in writing. Luckily I only bought one chair. I feel sorry for a family that buys a whole house of furniture and is left with the fighting to ensue with Ashley to make it right. And just know, they will not make it easy and will probably not make it right in the end.

Amir knew exactly what I was liking for. Easy transaction and possibly quick delivery since the sofa is in stock.

I have decided to edit my review from 5 stars to one star. Ashley furniture in Katy Texas have employees in this particular store that don't know how to do their jobs. the sales person messed up our order but we were never contacted by the store when we were contacted by the store it was to set up a delivery date the delivery date came in went. Long story short they screwed up the order so bad that we ended up canceling the order they did nothing but lied to us I was told that we would get a refund in 3 to 5 business days however another lie so I do not recommend the store in Katy I do not like the way they handle things All they wanna do is lie and tell you one thing and do something else therefore if I could I would give them zero star ratings Very displeased customer will never go to that store again.

It was on order for longer than I was told but the furniture is beautiful. The set up was easy and very fast.

How do I give negative stars? Horrible customer service! Impossible to reach a supervisor to assist and no one calls back! Buyer beware!

Everyone was nice and informative. I got a great Labor Day sale. Will be furnishing my house with them.

Salespeople will NOT leave you alone in this place. We ended up not seeing the pieces we would have bought because of constantly trying to avoid the aggressive salesperson. No means no.

Don't shop in this store you deserve more. HORRIBLE EXPERIENCE! We have been Ashley customers around 10 years. We always shopped our furniture from Ashley but this store in Katy was horrible. Around 4 months ago we ordered 3 items there, and because of only these three items we went to the store 6 times! We had a lot of issues,we got a bill for  items that we never got delivered! We went to the store several times, we were told the person who did your purchase is no longer with us and after one hour we were told the item is not available so we took it from store directly. We waited to have delivered 2 more items but on the delivery day we just received one item, and we received again a bill for two items. Again we went there, 2 staff came to us and told us they are managers,after one hour they told us they can not find third items in our account and ask us to come back home and bring the invoice, we did it. Another person who introduced himself manager too ( his name was started with D his badge was not completely clear), spent 20 minutes and could not find it, then he started to talk very rude to us. He asked us to show up bank account and we did, he told us it's not there! We told him we are tired of Ashley. He was talking fast and fast and kept telling us don't talk, I am not listening, I am a professional (he was not at all!). Then he told us the Ashley will be happy if you never come back and don't shop here anymore! I told him I will write a review about him, he answered I don't care and my managers don't care as well! Finally he could find it ,that item was not available for delivery. He didn't applogize for their mistake and his rude behavior. But he gave us a very good advice, never come back to the Ashley. Now we are just waiting for our last delivery from Ashley, then we will start to see our other items in Rooms to Go.

The warranty is a COMPLETE SCAM. It does not cover the vast majority of issues that may happen to your furniture, including manufacturing issues. If you're worried about an asteroid tearing through your roof and ripping through your couch, then check the fine print first for asteroids to see if it's covered. DO NOT BUY THE WARRANTY. This kind of shady business dealing is such a turn off, it makes me wonder what other corners they're cutting. Reference: Bought a sectional sofa and the warranty. The frame came apart under normal wear circumstances. Got a nasty email from the warranty department that it isn't covered but they're happy to charge me to fix it.

Teresa was great! She’s knowledgeable and professional. She contributed to my having a great shopping experience.

This review is based on my experience with the online Ashley store and not with this store in particular. Beware of the estimated delivery times they give you, they are incorrect. My estimated delivery was 5-6 weeks and we are on week 8 with no concrete idea as to when my order will be delivered. They keep pushing the date back, I had to cancel the order.

We have been assisted by Travis, he was professional & nice person, he offered many affordable options that we had one of them.

Delivery and set-up service personnel were great. Sales person was informative and helpful, Store was clean, furniture is great. These things are five stars. My only issue, is that it took over four months to get my sofa combo set and in that time not once was there any contact from Ashley Furniture Store, Sales or Customer Service. After three months, we had to literally go in to store where we bought the sofa and ask about it, and we were told it would still be a few more weeks. For that I have to give a one star. Recommend that your Customer Service do email, Text and Phone call follow-ups after two weeks to check on your Customer Satisfaction.

Dwayne and company are a joy. Very knowledgeable, and helpful. Store presentation was very nice. Thanks you guys!

I had a wonderful experience at Ashley. My salesman Phillip was so nice and knowledgeable. The way he engaged with me and my uncle was wonderful. You don’t find people like him often because everyone is in such a hurry but he took his time to help us and make sure we found what we needed for my daughters. I will be back.

Not delivered at the promised time but quality is decent

My man Phillip gave me and my parents such great service and friendliness. Thank you for your hard work, I hope this means something.

The purchase was fine, the salesperson that I had was very easy to work with and I found a console / credenza table that I liked immediately. Only problem is here I am 4 weeks later still waiting on delivery and Ashley customer service says check back in 2 to 4 more weeks to see if they have any anticipated delivery date. That's very disappointing had I known it was going to take 4 months to possibly get this product I would not have purchased it there. I understand what's going on with shipping and materials and the like. But I ordered furniture from Rooms To Go at the same time and I already got part of that order and I have delivery date scheduled for the rest of the order. No such luck with Ashley. They just tell you check back and maybe they will have a delivery date in two to four more weeks. Again it's already been over a month since my purchase

Nick was a great sales associate, I came in to return furniture and ended up buying more.

Worst place ever, do not buy at this place for your own good. We bought a complete set from a certain style my wife liked. They said delivery time would be 4 to 6 weeks, due to Covid going on. They never contacted us with an updated delivery date or kept us posted on any updates, looked like we never bought anything there. After us calling them they kept giving us bogus delivery dates. After 6 months of bogus delivery dates, we decided to visit the store. They told us the sales person wasn’t working there anymore and he is the one that should keep track of our order. That’s the dumbest thing I have ever heard. Why didn’t they route the order to a new sales person that took his place. We were send to the back of the store to talk to a person that could help us. Our names and phone numbers didn’t even show up in their computers. We had to track down the order numbers ourselves, because they couldn’t find all our furniture orders. After waisting another 2 hours of our time we were given new delivery dates, of course those delivery dates were lies too. After calling and calling and receiving more bogus delivery dates, we finally received some of our furniture. Most of them were damaged and were told by the drivers that if they take them back it will be awhile again before we get them delivered. We just wanted to finally furnish our house and decided better to have some damaged furniture then no furniture at all. After another 1-2 months they just decided to cancel the TV stand for reasons we still don’t know. We had to go back to the terrible store to re-order the tv stand to finally be able to have a complete set. They still had the nerves to charge us again 99 dollars delivery charge for furniture we already had ordered and were charged for at the beginning. On delivery day they send you a text that the 99 dollar delivery is only a drop off fee in your hallway and if you want a better service to set it up to pay more😡😡. After delivery of the TV stand there were shelf hangers missing and I couldn’t install the shelves because some hardware was missing. I went to the store to get the missing pieces. I was told that I have to call and they will ship them to me or pick them up at a warehouse in Houston at 4 dollars a gallon of gas right now😡. Now their mistake is my problem again. I requested them to take them out of the floor model and they can order to fix their furniture in the store. That wasn’t possible because their furniture can’t miss parts, but the customer can. I hope everybody sees the irony. I like to ask everybody to not buy at Ashley furniture. The sales persons quit or get fired weekly. This has been a nightmare for a year. There is no phone number they can put in response to my review that will fix this complete nightmare. All 1 star ratings at this store are true and they deserve every bit of it. The way they treat customers they deserve to go bankrupt or store closures.

The worst experience I ever had trying to spend money. Ordered a dining room set from Ashley. The date that they promise they called and said that they didn't have the table but they had the chairs and the table would be a month later. So we said that would not work. Went back to Ashley. Found the table that they had in stock. I was told they had several in stock. One week to get the delivery. When that week came the day of the delivery we got a email saying that everything was a go. Tables, chairs, inventory was present and ready to be delivered. 20 minutes later we get a call that send the table was not available. Only the chairs would be delivered. My wife's birthday. He was planning on having a dining room table. But thanks to Ashley, that did not happen. So we asked for a refund. It took us an hour on the phone to get that done because the person that was doing it could not because of something that was flagged that was stopping them from doing it. Finally got another so-called manager on the phone that was able to do it. July 27th. My wife's birthday and we are sitting up here with no dining room furniture. After a month of dealing with Ashley furniture. I would not buy a damn thing from Ashley furniture, ever. They couldn't even give me anything from their store. Living room set with bought from gallery furniture. Delivered when we wanted how we wanted it. No problems. No questions. Even receive the phone call from Jim McEnvell making us for our purchase. Ashley, you can learn a lot from mattress. Mack. I gave Ashley furniture one star only because you can't give any less.

Do not purchase from here bought my bedroom set almost a year ago n it took 5 months to received it n is already broken im still trying to contact customer service to filled a claim they never answer n when they do the call drops 😡😡

What a waste of time. Waited almost three weeks for our couches (two sectionals) only to find out of it ended up being discontinued and still being charged full price. Had Ray yell at me on the store floor for his mistakes of promising our couch would be in within the week of ordering. He also gave us his personal number to make sure we received our couches - which he needed up ignoring all phone calls. He has a nasty attitude and like to talk back to his customers like we are in the streets. Making smart comments for his errors. Had the manager (Nick) promise us our couches were coming in full after I went up there in person to see what was going on. Called the next day and they literally word for word told us Ray and Nick were lying to us. Don't bother buying from this company unless you want to pay full price and end up on getting half of your sectionals and than pray you actually even get any of it.

If you want your items in a timely fashion (within 6 months of ordering it) DO NOT BUY FROM ASHLEYS. I’ve been told several times that the warehouse and delivery system is “F’d up” and “an absolute mess” by employees. The customer service department is trash and the employees are no help. I’m fact, the employee that sold us our furniture LIED to us about delivery to close the sale. Literally, go anywhere else to avoid headache and hassle

Yesterday my Husband and I went to the ashley in Katy. Our box sprang had broken and we already knew we were in the market for a new mattress. We walked in immediately approached by a salesman which was great we did not have to search for someone. We told him what we were looking for he took us to the back of the store. When we got to the back he expressed he has already called the sleep expert who will be with us in 5min. He then made the introduction to our sleep expert bela. She was very knowledgeable and patient. Bela walked with us and talked with us as we tested our the mattress we prefer. We are vet specific with what we are looking for and finally we found the one. Woww it is amazing can not wait for it to arrive. 2weeks is the wait time. Once more loved my experience and we will be back in the future.

Great customer service Amir was a great help for me. Thank you

This place is a third party seller for most items in their store. Anything that comes with a warranty or a in-store guarantee means nothing once you leave the store with your receipt. Worst experience ever buying a mattress. If you are going to buy a tempur-pedic mattress go straight to the manufacturer, because that’s exactly who Ashely Furniture is going to send you to when you have a issue with your mattress. Do your research, they are car salesman will tell you anything to get the sale.

Good selection, but not sure how to really rate a furniture store lol. Things were nice and orderly. Salespeople we’re salespeople. Store was clean and had a good experience. I’d be back. Saw plenty of things I loved!

Phillip at the location at 19660 Restaurant Row In Houston was very helpful! He made it an easy and great shopping experience. He listened to us, was not push, and made it easy for us to make the purchase over the phone, since we were unsure of exactly what we wanted and wanted to look at 1 more store before making a final decision and when we did we didn’t have to go back to the store to place our order. Store was easy to look through and not get lost in the shuffle and website was helpful in reminding us what we were picking out. Delivery is scheduled so we’re hoping that goes as smoothly as the purchasing went.

Had a very nice experience in-store, however we’re still waiting after 4 months for our sectional sofa, after being quoted 2-4 weeks for delivery. At first they kept rescheduling our delivery dates, and now we’re just in the dark. When I called corporate customer service, they confirmed that the dates provided in store are lies - that there is no way to guarantee a date. They also have no estimate as to when we’ll get our couch. Based on other reviews, it looks like we could be waiting 6 months to a year. Don’t shop here unless you’re in the business of loaning out your money to big corporations. Side note - Ashley did deliver one piece of the sofa about 1 month in, which I now realize is to commit us to waiting and make sure we can’t get a refund and shop elsewhere. The delivered piece can’t be used on its own.

Every time I go here, they are fast and courteous. They do not rush me but still make me feel important. They listen to my stories and ask questions. I have gotten exactly what I wanted each time and love it when it arrived! The first time, I purchased an entire bedroom set. The representative was patient and kind. I brought my 4th grade son with me and the agent had no problem with us pausing for me to take to him. He related his family to mine, as I am a teacher and so was his mother. He compared in-store prices with on-line prices and even compared both sales to get me the best deal! He also made sure I knew my furniture would not be arriving until June and explained that each item would come separately and how to put them all on the same bill but I elected to have all items arrive at the later date, just to get them all at the same time. I even misplaced my paperwork while unpacking and another sales rep quickly found my order and provided all the information for me, with contact numbers! When it arrived, the delivery was so smooth, it took less than 20 mins on the 2nd floor of our house! Delivery crew asked me to verify if I liked the work and immediately fixed a draw that had come off track. It is perfect! The next time I went into order something, another rep was professional and kind as well. He didn't waste my time trying to over sale me, got me exactly what I want AND applied a discount. We commiserated about the care our patents were not getting at the VA hospital and he knew I was tired and sore from an injury, so he immediately had me sit and do as little walking as possible to finish the transactions. He did let me know it was going to be 5 weeks before delivery and even found a way to get me FREE delivery! I was finished in less than 30 minutes and had the greatest conversation with the rep! I will continue to use this store for future purchases!

This was my first time here as a teenager (13) And I was looking for a Modern Type room With my mom, And we were all confused about prices including (Discounts, Taxes) On specific Rooms, Then this very nice lady(Shae) Helped Us on prices and gave us Good prices and deals on the bed, Please give her a promotion Or a raise, altogether, loved the experience here.

If I could give zero stars I would. My mother ordered stuff they gave her three different delivery dates and then when I tried to call I was put on hold for 2-15 minute sessions and hung up on and then that was transferred to the store put on another 10 minute hold and hung up on again. They do not have anything together over there and no one is helping. We will never buy furniture from the store or maybe not even Ashley’s again and we have lots several several items. Very disappointed!!!!!!!

Could you imagine being so excited to receive your beautiful pieces of furniture you had purchased just for you to experience this! 1.Do not shop at Ashley furniture! 2.Customer service poor! 3.Delivery service poor! 4.Quality of furniture poor! I waited 9 months for my furniture! Just for paint to chip off of my table , a couch leg to be broken, and a broken drawer within days after receiving! I am losing my mind over this entire experience so please avoid purchasing from this company clearly over priced for the terrible quality. If I read reviews before hand I probably would have never purchased.

Anthony was awesome! He was very helpful, attentive, and made our experience and purchase easy.

Worst experience ever!!!! We were lied to and are still waiting for our furniture. We purchased our living room set on April 27, 2022. Today's date is 6/29/22 and we have yet to receive our last 2 pieces. I've NEVER encounter such horrible delivery delay! The sales rep guaranteed us we would only have a delay on the single recliner, but we would have the other two pieces before June 3. The measures they take to freaking sale is sickening, lying to us like that! 3 months now without no where to sit! The delivery representative doesn't help either and keeps telling me to call the store and speak with our sales rep. I call the furniture store and they have no solutions. PLEASE STOP LYING TO YOUR CUSTOMERS ABOUT DELIVERY DATES! Be honest and explain correctly! I WOULD HAVE NEVER PURCHASED ANYTHING FROM THEM IF I KNEW THAT I WOULD GO MONTHS WITHOUT FURNITURE!!! The delivery rep told me that they should have explain to me that the dates are never guaranteed and that they always have long delays. That rep himself told me he was sorry that they weren't honest with us and promised us our set. I will never in my life shop with Ashley! This has brought so much stress because I am due soon to have my second child and I don't have what I need. Family and friends cannot visit. I have no where for no one to sit. I'm exhausted and don't have the energy to even continue to call. At this point I'm defeated and I have no idea when I will have my furniture pieces. They have been the worst and it angers me that there could be such service. Please DO NOT PURCHASE HERE!!!!!

DO NOT purchase from this location. I have never received customer service this poor. After waiting a month to take delivery of our couch, we only received one out of three pieces. After speaking with customer support I was assured the other piece was going to be delivered that day within the same window, and should expect a call back within the next few minutes. After two hours I called back and was eventually told I would have needed to reject this initial delivery, even though it was an Ashley Furniture agent who assured me the delivery was being completed later that day. When I tried to ask a follow up, I was promptly hung up on. After waiting three days as instructed, I contacted the store and was again hung up on by a second customer service agent. This was after being told that everything the previous agent had confirmed with me was both incorrect and not going to happen, as well as telling me I should be happy to have received my one item this quickly as most people are waiting over 6 months. At this point, I am still attempting to speak with anyone at Ashley Furniture who can address my delivery issue. It has been hard enough to get through the automated phone system without that system terminating the call, but to have multiple customer service agents intentionally hang up on you is a different level of service altogether. I cannot recommend this store/brand in any way after this experience. UPDATE (7/8): After receiving a prompt response to this review I have called and emailed the phone/email provided and have yet to receive any response. This appears to be a continuation of the terrible service exhibited by this company, with a focus on external appearance rather than actual customer support. UPDATE 2 (9/17): After sending additional emails to the email provided in response to this original review I have still received zero reply. It appears that response was strictly for outward perception to give the appearance of following up on negative experiences with the brand. After finally receiving item 2 of 3 from our order, we were just informed that the final piece (ottoman) is available for pickup rather than delivery which was purchased with our original order. After calling customer service, they are unable to change to delivery without speaking to someone directly at the location we purchased from. This continues to be the worst customer service I have ever experienced.

Everybody was so nice!! And they have a lot of great things to choose from. I would highly recommend them. And ask for Carve when you do!

the employee help us a lot and he was very courteous and amiable..

If you shop here (really top quality furniture). . You MUST ask for Levi!. . . WHAT A PRO!!!. . .i normally avoid dealing with sales guys. . .i hate pushy sales guys!. . .Levi is the antithesis!. . what a great demeanor and a genuine desire and ability to help! . . . ..The biggest reason we purchased here is LEVI. . ..

Smooth process, hassle free. Salesman let me shop comfortably but was easily available for any questions.

It has been over 7 months I have not received chairs of my dining table. When I went to the store and asked, they told me it is not in the system. I ordered last year in November and now they are saying the chairs will arrive in September 2022. If you want your furniture ASAP, then please go to a different furniture store!!

We entered the store and were promptly greeted by Timothy. He found us exactly what we needed in a short amount of time, and got us a good deal and financing.

Waste of time, employees do not help nor know what to do. If my issue is not fixed will be returning my items and taking my business elsewhere.

Carve was EXCELLENT and very KNOWLEDGEABLE! Thanks for the great deals I received? ASHLEY ROCKS

I bought some furniture today and was very pleased with Terance he was so helpful and Toby helped me with picking out the right mattress. I would definitely recommend Ashley furniture to my friends!

Phillip was great! Will definitely return for additional purchases in the near future.

I am so upset with this store. We placed an order on Dec, 2021. most part of a bed frame I ordered arrived on 5/31/2022, with 1 part still missing, and without this part, we cannot put the bed together. They told me it will be available on 6/10/22, but when I called today, the bot told me it's going to be another 2 to 4 week wait. I called the store and asked for help. The sales and the floor supervisor are completely useless. They could not help me to expedite the order, could not help me confirm the status and date. I asked if I can return the bed frame all together and buy something else that's available. They said no. (they suggested that I can return the part I haven't received and give the rest of the parts away. ?!?!) I asked for a phone number to someone who can help me, they said no too. When I looked up reviews it seems like this is their usual practice. So now I get thousands dollars worth of boxes sitting there, cannot be used. I will never buy anything from Ashley again. You should just walk away if they tell you your order will be delivered on a certain date.

Thank you Jarobi at the Ashley Katy store for always being professional and always answering my questions and being in the know!

Outstanding service

If you’re need the best attention and advised, please come this stores and asking forRichard is the great sales persons

Waiting for my dinning set to be delivered from last 8 months. first they said it will get delivered in Dec 2021, then Mar 2022 then Jun 2022. still no updates on actual delivery date. Pathetic customer service.

The salesperson;Phillip Johnson was very helpful and patient he let me take all the time l needed to decide. Thanks.

If I can give them (-) I will, it was very bad experience I bought furniture from them in April and until now I didn’t receive it, every time I called they say we will deliver it next week we are so sorry what do I do with your sorry I want my furniture not your sorry, I will not buy from you again and I won’t recommend anyone to buy from your store.

Luis M was very helpful, kind and patient. Thank you so much for your help.

When looking into purchasing furniture, it’s very important that the person you are working with has the knowledge to answer any and all of your questions for all types of furniture in the store. He went way beyond this with having the knowledge on the specials and how the financing works. If you are visiting the Ashley store in Katy on Fry rd the sales person to ask for is Rodney Francois He not was just knowledgeable, but very respectful and had a great personality. He really wanted us to get the best furniture for a great price and even was willing to work on better pricing for us knowing what dollar amount we were looking in spending. His patience with us going back and forth with what we wanted and even when we changed our mind on anything he was very accommodating. He is the one you want to be walking along side with you and in your corner Thank you so much Rodney and we will be back for our next bedroom set 🙂

Our sales person Ray was very helpful. I told him I was looking for a lift recliner and he found exactly what I wanted at a very good price and explained everything thoroughly.

Great service

this has been the worst experience, the sales rep told me that I would have my Furniture on a specific date. this delivery date has been changed 4 times and the delivery is still not complete none of the items are ready. I have been speaking to the delivery department and hey said a partial delivery would be done July 5th but that my bed would not come until august 5th. the unwillingness to provide excellent customer service is outrageous. I have file a complaint with the BBB and I will never shop at any Ashely's in the future

Great experience! The salesperson, Jarobi Jones who guided me through my purchase was very polite, professional and knowledgeable about the stores inventory of mattresses. He listened to my needs and helped me choose the right mattress. The entire process was easy and actually fun.

I came to Ashley on a whim! Not planning on purchasing anything, but focusing on a couch that I desperately needed! As soon as I walked in, Toby, introduced himself and guided me through all my options. Long story short, he explained (in layman's terms) how much I could/save -profit from bundling rooms. I ended up with not only a couch, ottoman, temperpidic mattress and an remote for it! Never been more satisfied! The financing was swift and I left so happy!!!! Go visit this store!!!!! They treat you like family ❤❤

Bad service, I only went to get information and they treat me really badly at the store where I previously bought something for my new house. I did not go to ask for anything as a gift. Is not fair to receive a disrespectful action for seeking a simple information.

Our sales representative Levi was very attentive, polite and helped us find furniture that exceeded our expectations. Very well mannered and down to earth service. Overall, probably the best furniture buying experience I've had.

Phillip was a very genuine down to earth person! I really do appreciate him helping me in my purchase. He listened and didn't try to stir me in any other direction. I was please. And as long as he is working there i will be coming back. Give this man a raise or something!

Service was great. Very fast, easy and not overwhelming. We left with a dining set and couch. Thanks Luis!

Ridiculous wait time. I ordered a sectional in November and STILL dont have it. I only received half of the couch 5 months after initial purchase. I had a text to confirm a delivery date for the remainder of the couch and when I called the number to check the status, they tell me that it is not ready to be delivered. And furthermore, I have to go up to the original store I bought it from because the other half of the couch is on lay-away for some reason. Absolutely unacceptable! Do not buy from here unless you like spending money on something you physically do not have!

The person who took care of me was looking for the best options for my budget. I am really happy with the help provided. They have a professional team. I'm really happy. Levi ea, the best, I recommend him, he has a unique patience.

The Worst Customer Service have ever experienced. Dont ever buy from Ashleys. This Guy tricked me and lied to me about my order. How do you buy whole sectional and at the end when its delivered you are missing a piece when i called him about it he said i ll have to buy the missing piece and hang up on me. Refused the order and got my money back. Never Buying from Ashleys ever again. POOR CUSTOMER SERVICE AND DISRISPECTFUL!!!

We are an existing customer and went for some more items to buy. The salesperson (Tobby) was behaving a little rudely which I was ignoring and focusing on my items. When we were almost finalizing and are discussing about 2 different dining sets and which one to buy; we asked him to provide us the final price of the 2nd set, he started showing attitude and tantrums. I asked if you really want to sell or not, because we are here to buy worth of $3300. (Although the price should not matter even if you are buying 100$ or it shouldn’t matter even if you are a new customer. )The salesperson asked us to leave. My question to the management - why? Did we misbehave? Did we do anything that was not acceptable? No. We were simply discussing the prices and asked the salesperson the price of another table. I assume thats why the salespersons are there to help for. He is simply showing us unnecessary attitude and asked us to leave because he has to do the calculations again for another table!!! Are you serious? Ask the staff around the fry road store- i came on may/6 around 8:30 pm. Disgusting behaviour.

I have been waiting for my furniture for 19 weeks and when I did get my order it was damaged. they took the furniture back and now they're saying it was delivered and there's no open order. customer help has told me to drive back to the store cuz they can't even help me. I am now going to BBB

Phillip and Carve were phenomenal! They made the best recommendations and created a wonderful experience for me and my sister. One salesperson his named Amir , literally walked off while I was looking at furniture. I turned to ask a question and he was no where to be found. We found him sitting on a couch taking a personal call. Thank you Phillip and Carve for turning this negative experience around for us! Keep up the great work!

Excellent Costumer Service

I would not recommend this store. We placed our furniture order months ago and received damaged sofas. At the time of purchase they told us that we could return it within 30 days and they did not honor that promise. We had our replacement delivery cancelled 5 times. No one had the courtesy to give us a call to let us know that the delivery wont be delivered so our entire day was wasted. At this point we would like to return all the furniture and have contacted the store, corporate, and customer service and no one is taking responsibility or even helping us. At this point we are ready to take legal action.

I wanted to try a couple of recliners that I saw on the website. Called store, was told the recliners were in the store…but they weren’t.

Try your best to avoid this place. This brand and store is a scam! We purchased insurance for our furniture couple of years ago for 500 dollars and supposed to get 500 dollars back if you don't use it. Now they couldn' t find your purchase record and denied your insurance credit. What a business! I am updating the status here. Nobody ever response me after I emailed all my information.

(Translated by Google) They sell you and do not deliver completely, they do not answer calls, lousy delivery service and customer service. (Original) Te venden y no entregan completo, no contestan las llamadas, pésimo servicio de entrega y atención al cliente.

Brian was quick and knowledgeable. He was also patient with us getting approved. Highly recommend going to the Katy location and asking for him Brian the sales manager.

Terrible experience I went to buy a mattress, bed and two night tables when I found the right one the first thing I told the seller please make sure they have it available if it is not available I select another one she assured me that it was available and that I was going to have everything in 3 weeks when they called me to confirm the delivery day they told me that they could only give me the mattress and that the bed was not available if not until June 20 they gave me the mattress today and it is on the floor thank you very much Ashley store and the seller for not telling the truth Asheley store in Katy.

If I could give 0 stars I would and do not recommend Ashely to anyone. We shopped there a year ago this April and bought a dining table, 4 chairs, and a bench. 2 twin beds, coffee table and end table. We were told 3-6 weeks for delivery. We received a part of each bed 3 months later the rest of the beds 2 months after that. The dining room table, bench, 3 chairs, coffee table, and end table arrived in October. That's a full 6 months for the order to be full filled. Very misleading. On top of that it is now April the following year and we still are missing one of our dining room chairs. We've been told since October it would be here in April and now they are saying June 28th. I have never had such horrible customer service. It's impossible to reach the store manager or staff. When you call the store number you get some corporate line that is no help and tells you to go to the store and there's nothing they can do, but refund you the chair you're waiting for. How is that helpful at all? I can't get the matching chair anywhere else. Very disappointing a stressful experience. To top it off they are still selling that table and chairs on their showroom floor when the furniture is on back order for over a year misleading customers they will get it in 3-6 weeks.

Please do not buy the warranty …no matter what happens the insurance company will tell you it’s not covered. I had a rip in my furniture and was told a rip or tear is not covered. Save your money and don’t purchase. Update the company contacted me and I was told that The insurance that Ashley sold me doesn’t cover my outdoor furniture. Be careful when you trust Ashley as they are selling policies that don’t cover what you buy. Ashley is taking advantage of customers.

Fast, easy, and affordable. Great experience with everyone who helped us.

Bought a bed from them and the delivery date was changed 3 times. Each time I had to contact them to see why I never received a phone call or my bed! Cancelled my order and asked for a refund and was told I would receive it in 3-7 business days… a week later I call to see why I still haven’t received my refund and was told that it was processed the day before and I should revive it that day or the next. I wait another 3 days and still have not received my money back. Terrible!

Amir was a excellent salesman. He showed me several couches and finally I found the one that was comfortable and would fit in our room. I also had the pleasure of meeting Amir’s Manager Dwayne, he was very helpful with the sale. I had a great experience at Ashley’s Furniture!! Linda Sheffield

Worst customer service their furniture quality is a joke their furniture insurance is a joke they will give you the run around and never fix the problem! I will never buy from Ashley’s again!

Had the best experience with Luis M. He always helps us with our furniture needs and we appreciate his professionalism and kind nature. Thank you Luis for always making our experience great!

Phillip Johnson at the Katy location was very helpful. He was very patient with us and helped us look for a table set that was discontinued. He tried to help us find matching chairs since the chairs were no longer available. He never pressured us to buy unless we were happy about getting the set without the chairs. We found another set of chair that would work and it was also made by Ashley. He was able to order them for us. I highly recommend him. He had a very pleasant and happy deposition. He took care of us and he would do so for you too. A very happy and satisfied customer.

Lewis is an amazing sells person. He knew his numbers, he was very on target with everything i wanted. I was in and out. No complaints. Ask for him Next time you’re visiting. He will make your furniture purchases seamless

Worst experience ever. I walked in and knew the exact item I wanted and tried to walk in and buy it. They wouldn't help me place the order and continued to try to upsell me on something I didn't want. Ended up walking out.

Everything about this company is poor. I had to cancel my order with them. No professionalism. Poor customer service, bad management. Your order won’t be delivered on time. It will take more than a month for your order to be delivered.

Ordered my sectional in February, received email confirming delivery for March 29th. Called March 28th to confim delivery since I have received 0 communication from Ashley since placing the order. Was told I had a new delivery date of April 16th. Called again today and received a new ETA of June so will be canceling my order today. Waste of 2 months!! Horrible customer service!!!!

Helpfol employees

Bella was amazing! The process was smooth an easy!

Worst experience ever. I currently live in Austin, TX and I am relocating to the Katy area. I was in the area and decided to stop by the store to look for a dinning room set. I really wanted to Isanti set but was told that it would not be available until August so I settled for the Bruxworth. After leaving the store, I did not feel good about my $3,800 purchase and once I reached Austin I called to cancel the order which is when things got bad. First, I called my sales rep Bela and asked what was needed to cancel the order to which she replied that she did not know and had to speak with her manager. I received a text stating that I would be charged a 10% cancellation fee for an order that would not be in stock until April 9th and that I placed 4hrs earlier. I called Bela and explained that she never informed me of the cancellation policy. She then connected me with her manager Dwayne who informed me that he changes all customers a 10% cancellation fee. I admit that I was upset at this point to which Dwayne stated that I was not listening because he stated after telling me that he changes all customers a 10% cancellation fee that we would see what he could do in my case. If you are thinking of purchasing from Ashley you may want to avoid this store. Also make sure you that if you purchase the protection plan read the back of the No Use No Lose Promise document because that is where the cancellation policy is detailed. After having to initial the front of my invoice in 2 places and sign the back twice to accept the financing, I feel the cancellation information was omitted on purpose.

Great customer service, didn't bother us when we were looking for what we wanted. Thank you Rodney Francois.

Wow. I’ve been coming to Ashley for years. I got my first couch there. Then my second. I purchased all my bedrooms and dinning table too. I even have an ashely card with a lot of room to spend. Today, I went to upgrade my daughters bed. She outgrew the twin I bought there and wanted a full that matched her bedroom. The first sales man (a husky white man) was not very helpful. He showed me a few beds and when I said it wasn’t what I was looking for he said “so what do you want to do?” With a tone, but then he caught himself and changed subjects real quick. When he couldn’t help he gave me to the sales manager (Carvey) who was in the middle of a sale. He was kind and asked me if I could wait for him to finish up. He asked me to browse Ashley online in the meantime and I agreed. I browsed for 25 minutes and no one ever came. I saw the manager walk by a couple of times and I assumed he was still in the middle of the sale. When I found what I wanted at another store online I walked out, only to find a group of 6-8 salesmen by the door laughing and talking (including Carvey.) They all watched me walk out. Maybe it was better this way. I found something better in Copperfield area.

Amir was an excellent sales man however towards the end of our decision making process the manager came over and haggled us attempting to force us to finance the sofa even though we weren't 100% sold on the set and didn't even need financing. Will not return due to manager.

No costumer service terrible

Pros: Lauren was very helpful at the Ashley location in Katy. I went in for a specific desk and she was very knowledgeable of the inventory to show me other options before I made a decision. There were several modern pieces to choose from. Cons: My only complaint is the estimated delivery for an in stock item is almost 2 months.

(Translated by Google) I was treated very well (Original) Me atendieron muy bien

Great customer service! Thank you Luis Maldonado gave me a great deal and service! Ask for him he will walk you through process with all details!

Save yourself time, headache and money. Go to Exclusive furniture. The Ashley group as a whole, are nothing but crooks.

If I could give negative stars I would, the bed we got broke, WHILE MY NEWBORN WAS ON IT. It's crazy to me how much of a safety hazard the furniture from here is. This is not the first furniture we bought either. We also bought the night table and the bottom cabinet broke on that too. And we found out the person that sold us the bed got fired. ALSO.. when we first got the bed the Ashley furnitures mover broke one piece, and it took 6 MONTHS to get... after reassuring us it will take 2-3 weeks because it was coming from China (even though they told us their furniture is American made).

I had been looking for a bedroom set for a while, I couldn’t find anything, due to the pandemic situation most items are not available. I was able to find the set I liked at Ashley Home Store, their staff were welcoming and helpful.

Excellent customer service. I will definitely revisit this store & would highly recommend to friends and family.

The atmosphere at this location was very Inviting and Philip did an exceptional job at not only presenting the best furniture at this location but also delivered exceptional service! Found the perfect product under our budget and the buying process was also very smooth! Every one was great at this location, but I want to give an exclusive shoutout to Philip! Excellent experience!

My experience at Ashley was great. The salesman Mr. P. Johnson could not have been any better. He was very polite and knowledgeable of everything we ask about and didn't pressure. It was a Blessing to be able to make a purchase. I hope that he knows where all Blessings comes from.

Polite, Helpful. Good prices. Phone service for sales and customer service was a mess. Once we got to the Katy store, Carve Phillips and Alladin (bed expert) were all you could ask. No pressure. Good info.

Purchased a bedroom set in September. Continuously promised "just two more weeks until delivery". Luckily they were quick to cancel the order mid February because it was never going to get delivered.

VERY FRIENDLY AND APPRECIATIVE. VERY PATIENT AND NOT HIGH PRESSURR WHICH I really liked.. Dealt with Aladin and Carve but all personnel were friendly and helpful.

Back, back, back order!!! Purchased a bedroom set September 5, 2021!!! Promised delivery October 10. Sales Rep. kept promising a couple weeks more. Never came!!! CANCELED OUR PURCHASE ON February 12, 2022!!!

I purchased a bedroom set in early January that was supposed to be delivered by the first week of February. I made sure several times with the sales associate that all the pieces are in stock, he kept informing me that they all are in stock and will be delivered by the first week of February. When I called to set up delivery I found out the furniture was not going to be available until March. When I reached out to the sales associate he told me the person I spoke with over the phone does not have accurate information and that all my furniture is still set to be delivered in February. I checked in again with the sales associate in early February and he told me there’s been a delay, the furniture is now going to be delivered on February 18th. When I reached out to him to schedule this delivery, he told me its not ready to schedule for delivery yet but is showing the same dates. That evening I went into the store to figure out what’s going on and found out the sales associate has been lying to me all along and the furniture will not be ready for delivery until mid March. Terrible experience dealing with these con artists that’ll lie to make a sale and secure that commission.

My sales representative was absolutely professional and kind. He moved to Texas from New York to be closer to his mother. A true family man. He intently listened to my needs and was very personable. The time he spent with me was entertaining and enjoyable. He took the time to find me the best deal and the greatest part of the whole transaction was the 3 week time frame for my new furniture to arrive !!!

All of my furniture got delivered in the time frame I was promised. It's all very beautiful .

Great experience

We purchased our bedroom suit in September and was told due to delays we would have to wait until December for delivery which was fine. We are now being told that maybe end of February. Customer service has been terrible providing updates. This bedroom suit is still being sold and they cannot provide the inventory.

The show room was expansive considering it is in a strip center. 🤔 The prices were somewhat affordable. But nothing was there to saide it needed to be in my new home. Furniture is not something you can do on the internet. You must sit on it and test before you buy. This location is easy to find, but nothing worthy to buy.

This was our first trip to Ashley Furniture. Our salesman, Aladdin, was very helpful. He listened to us and showed us exactly what we wanted to see.

Cameron was very helpful and knowledgeable through our buying process. We ended finding a nice coffee table that we know will work great with our current decor!

Great customer service. Awaiting Dinning table delivery. Ask for Victoria!

Good Experience with Mr. Phillip at Ashley Furniture Store in Katy, excellent customer service.

Waited weeks for the items for my daughter's bedroom. Once I picked up, there were roaches all over the boxes. To top things off one of the boards was broken for her bed. When I called the first time, I was told to call back tomorrow they can't do anything, I called back and spoke to someone else. This new rep said I would receive the part in 10 "normal" days not business, its been 15, my kid's bed is still half put together.

I love this place...and Travis was extremely helpful. We chose a fee things we liked, we'll be back to get them.

Tim Perry was very pleasant to work with and very knowledgeable about the products.

Worse service I have ever received. I purchased a sectional in March. I didn’t get the furniture until June and when I received the furniture it was the wrong facing sectional. They took it back and charged me for the sectional plus the wrong piece that was sent back. An additional 569 dollars. They said I could use my 300 dollar warranty towards the coach when I purchased the new one. Never put warranty. No one answers emails or phone calls. When I went to the store multiple times Syed the manager is a joke. He never completed and fixed the adjustments as promised. He was full of it. And here I am with a sofa that cost 2100 and my first bill was 2800. Someone explain the math. No one understands. Not synchrony bank, not the store, not anyone. No one has reached out to fix the problem. I will never go back to Ashley furniture and will let everyone know how terrible the store is.

Buyer beware -Cancelled an order a number of months ago which never got delivered. -I ended up getting charged any way for it through their credit provider. -I’ve visited the store several times over the last several months to get this resolved the only thing I’ve been given is false promises. -Managers say they are creating ER one tickets to escalate the issue and resolve it, come to find out they put the wrong info and didn’t follow up with me or the ticket at all. -Now I owe more than the amount that was even financed because of late fees that shouldn’t be there in the first place. -Expect no help at all. -If you call the 1800 number for Ashley the only response you get it go to the store. -If you call headquarters they tell you to go to the store. Here are two photos of me blowing up their phone 15 times Call their store number… press 3 for sales and you’ll realize no one will answer or return a voice mail. If you text their customer service line, they promise some one will be reaching out in 48 hours, I ASSURE YOU NO ONE WILL. Owners names is chad spencer.

Timothy Perry was very professionals, since he saw us came and said hello to all of us. I appreciate to find educated people that knows how to treat costumers. The place is very cozy, and you always have to buy some from them. Even though you just go to whatch, you buy something because of the decorations and the way they treat you. It was my pleasure to buy there.

Anna and Phillip were awesome! They patiently waited while my family decided on what we wanted. Hats off to them! I truly appreciate their knowledge, patience and kindness. We will definitely come back for more furniture.

Ordered sofa in August of 2021. It’s now the end of December. Sofa was supposed to be delivered in September. Still no delivery. Cancelled order and now it’s been 3 weeks and no refund

Stay away!!!! Stay away from this store. I have not receive my bed in since July 2021! I paid it upfront and it’s been almost 7 months!!!

Stay away, product and customer service are very poor

Great prices, decent quality.

Easy fast and professional! Glad I stopped in!

Had a great experience at Ashley Home. The customer service was great they help and explain everything to you. Can’t wait to get my furniture from them.

Worst experience I’ve ever had in shopping the restaurant row store managers are gangsters. They lied to me about the arrival date for my furniture just to get the sale, and when I called them on it the tried to make me keep it. Even after I told them I had purchased more furniture from someone else they are to date still holding my money because they don’t want to come and pick up their armless chair so I can be refunded.

Came in with a clear focus on what we needed, the sales person (Travis) was very efficient, In and Out in ~30 minutes.

The store manager n Mr Aamir are outstanding very courteous and mind blowing individuals. Ashley home store in Katy Tx has always been tremendously a good experience to visit and purchase with ease. I myself am a repeat customer.

Dawn at this location is the best!!!! She goes over and beyond for you because of her my experience was GREAT!! What I purchased was on back order for months she got my items delivered the following week

I went in to purchase one chair they had on sale for Black Friday and fell in love with another chair that was perfect for the idea that I like in the chair for and literally lifting your feet above your heart when you lay back a little bit more but you pay a little bit more for exactly what you want I thank Ashley for their professional courtesy. Philip was very professional and I appreciate everything they did to get me in my ideal chair.

Went in today for for a dining table. As soon as i walked in I was greeted by Aladin, nicest guy. He was very helpful, and patient with me. My experience was a pleasant one and will be returing

Great customer service!!! Everything and everyone was excellent!! Wish all shopping could be this great of an ecperience!!

I am very happy with my purchase If you go in go see Travis in sales in Katy Freeway .He will get you approved and give you a discount. Tell him that Lisa sent you Give you best discount possible!!!!!

Sales associate was friendly without being pushy or overbearing. Was thoughtful about balancing talking with us and knowing when to break away and give us space to make decisions and talk alone. Happy with the buying experience, and now just waiting for delivery in a couple days.

I went into the store on Black Friday; I started to the sales rep that I was looking for a couch due to an upcoming surgery that would have me on bed rest for 8-12 weeks. We found an excellent Sectional with a chaise lounge that would work perfectly for someone recovering from surgery. The sales representative showed me that the sectional with chaise lounge that I ordered was in stock in Houston and told me it would be delivered no later than December 10. It’s now December 9, and I have had zero communication from the store. After calling the store over 20 times with nobody picking up, I called Ashley furniture customer service, who told me my delivery date is in March. Ashley furniture Customer service told me that if I wanted more information, I would need to go to the store, which I couldn’t do because of my surgery, so I sent someone to go to the store for me. The store manager brushed off the whole situation and said the sales representative that sold the couch to me no longer works there, while another employee said, what do you mean he was here last night. I am fully aware of supply chain issues right now, which is why I requested they showed me that the item I was purchasing was actually in stock. No one from the store level to Customer service seems to see the issue with guaranteeing a delivery to a customer who told you they were having surgery and that was why they needed this couch. I was very excited to receive this furniture, which now I am told maybe I will receive in March…...I would be cautious who you believe at this store.

I got a super deal on Black Friday, costumer services is amazing and fast

I made an appointment and asked for price match. The manager was very nice and met my expectations. Excellent deal!

My family and I visited the Cypress, TX location and had an amazing experience. Our Rep was professional and clear. We will definitely be visiting Ashley Furniture in the near future.

You should skip this location and go to another Ashley HomeStore. Some of the staff is good but ultimately you'll deal with people who will just laugh at you and say "bye" if you aren't meeting whatever rules they decide to come up with in the moment.

Seems no one interested to serve. When asked, too much pressure to buy and order.

It was great. The sales person was very good and manager too.

The sale guys are so nice. Happy to work with them.

I placed order for bedroom set from Ashley Furniture on Oct 28. To date awaiting them to complete the order. Firstly their price was almost twice as another store for exact same product. I had to physically drive to Ashley store 3 times to get them to match. They never picked up my call. The Sales person never respond to email even though I email him reference link of other store with prices. Second and bigger issues is poor order fulfilment and delivery issues. Now I have been waiting for them to complete my bedroom frame for almost a month now. They sent wrong king rails twice in 2 weeks!!!!! I had already informed Sales person to make sure i receive correct parts. It seems like message was ignored. Now he is not taking calls. The Sales Manager seems almost impossible to get hold of also! New Sales Manager at this branch seems clueless and refers me to someone else to solve the problem. I am stuck here without bed for almost a month, that they said they have in stock. No one picking up the call! Very frustrated!! If anyone from store sees this message, solve my darn problem. Pick up my call or call the ph # on your record! The support was great until you make the purchase. After that, I feel stuck in a no man's land. I do not recommend this business to my family, friends and colleagues.

We were greeted at the door by Travis and quickly found exactly what we were wanting!! Then within 30 minutes we were approved, financed and walked out the door. Great experience! And so excited for our new bed!

The horrible customer service is not worth any price savings. The couch wasn’t delivered until a full month after the promised delivery date. It was then delivered broken. I am currently waiting for a replacement. I’ve been waiting almost a month for that.

Awful customer service. Very unprofessional team, poor follow up and this has nothing to do with supply chain.

My experience was great. The deal was great! Worked with Carve and Louis. Very helpful !

We had a great experience today at Ashley’s Furniture in Houston. The sales representative Amir was very nice and very helpful. I would recommend his services to everyone in the area!

Philip was very helpful and welcoming, even though we weren't ready to buy yet and we mentioned that, but he still took care of us.

My fiancé and I went in to look at some furniture. Take in mind we are still not back to normal completely, so we didn’t expect to be wowed or anything. Our sales rep Dawn was very professional and tried to assist us as much as possible. I loved the fact that she was not persistent at all like a regular sales person. She was attentive and very helpful. I understood from the get co that most things were not in stock, but it’s literally almost everything! She was great and the only reason why I’m not giving them 5 stars is for the inconvenience of having their furniture readily available.

It seems like I can't reach anyone to actually help with my order. They keep transferring me from call center to warehouse to vendor. After receiving the ready to pick up message I went to the warehouse TWICE just to be told (after more than an hour waiting) that the item is not available and the circle continues, call center-warehouse-sales person.

Sergio is an excellent seller, I recommend him 100%, attentive, communicative, he helped us a lot. good person

Absolutely a wonderful experience. A lovely store with lots of options. Always loved Ashley furniture. Customer service was fabulous. My home is filled with Ashley furniture and I will always love to buy from Ashley.

Did not have whst i wss looking fir a sofa table

Worst Furniture Experience ever! Waited several months for some of the furniture, still currently waiting on my Mattress. It was supposed to be delivered two separate times and they just never showed. When I called to inquire about what’s happening, they say they don’t know what’s going on and there’s no notes in the system. Tried contacting the sales guy we dealt with but he shows no real interest in helping. I still don’t have the bed frame that goes with the bedroom set. I’ve been told their system shows it arriving in January… I purchased in August. According to the sales associate, that time frame is in correct and it will be here sooner.. however no one has any idea of when. I just get the run around any time I call. I’ve actually purchased furniture previously from a different Ashley and had a great experience, definitely not the case here. I will not purchase from this Ashley going forward.

I need to return a mattress but this store can’t seem to answer the phone Do I really need to drive up there in order to speak with someone?

All I can say is CUSTOMER SERVICE. My rep Tim was thoughtful and provided excellent customer service! My words fail to say how professional and happy I am with my visit. I will definitely return for any furniture needs.

The purchase was fine, no problems. I do apologize for keeping the salespeople there past their closing time. The delivery process is what I have concerns with. I was sent a message to confirm 3 pieces were being delivered on 11/6/2021, but I only received one. When I questioned the delivery driver, he immediately said, "Contact the store, we have to go. Can you sign here please?" Just dismissed my concern! I am not sure if they realize, but we as paying customers do not have to accept and sign off on a delivery if we feel it is not correct.

Sergio provided some of the best customer service to me, my fiancée, and my mother. Very respectful, patient, and got me the best deal for me. Thank you 🙏🏿🙏🏿🙏🏿

Horrible sales team and manager. Sales rep Tami, failed to do her job right. She didn't know the couch was out of stock after I had already purchased. Also, talked directly the the store manager and said he would personally contact dc and then me within 24 hours, and it's been 4 days. Terrible service. Will be canceling my order and will never shop at Ashley Home furniture store.

5 Stars all the way! Go see Alladin in the Mattress Section. Super professional and respectful. I wish all my shopping experiences were like this. 100% recommended. Thankful for your service Alladin.

Best place to shop for furniture! Top tier customer service. Got me approved even when I thought I wouldn’t

The attention we received was very good, they helped us to make the process quickly to make our purchase, Ashley home store has a wide variety of beautiful furniture.

I’ve had the absolute worse experience at this place. I informed the employee that I’m shopping for a dinning room set. I needed it before a certain day. She said that it would be here. I paid the deposit. It was a week and I didn’t hear anything. Called the employee and they didn’t answer. I ended up going to the store. She told me that the items show that they won’t be there until A WEEK after the date I requested. And they weren’t even going to be coming in on the same day. I asked if they aren’t here by the time the date comes can I get something else. She said yes. It was 2 days before the date that I needed it. I went to the store and they still didn’t have it. I requested that I just cancel that order and get something else. She informed me that since I already signed a contract that she would have to call the bank. I left and waited for her to call me. It was another week and by that time the items should have arrived. I received NO call. After over 3 weeks I decided to just cancel it all. When I went to get a refund they were saying that I couldn’t get a refund on my deposit. I received NO ITEMS! I had to dispute the charge with my bank. Absolute worse experience and I will NEVER return.

I was treated by Victoria. She is a nice person. She listened my needs and advises with great tact.

Very high sales pressure. They won't leave you alone to browse unless you flat out tell them to leave you alone. Even then, they came back after a while. I also had multiple sales persons come up to me, when I told them the other sales person was helping me, I was ask if I wanted them to keep helping me or have them help me. I had 2 sales people ask me this. I will not be going back. This is the problem with having people paid by commission.

Our sales associate was great and took time to answer all of our questions!!

Sales representative (Victoria) was great, she Made the process quick and stress-free!

Yousif was a great salesperson. He helped us Find the perfect items. Would highly recommend this location..

I purchased a dining room set 8 weeks ago and was told expected delivery to be 6-8 weeks. I called today asking for a status and said the product is still on backorder and they now are saying delivery in January. I proceeded inquiring about canceling the order and they told me 30% fee while the paperwork states specifically 10%. Update - I contacted them as requested a week before Thanksgiving and they said an anticipated delivery of week of Christmas. I contacted again last week to confirm and now they are saying week of Feb 11, 2022. Update - Today 2/25 I received my purchase. Over 6 months from the purchase date.

Enjoyed the experience getting my lovely furniture from yoda for my new apartment although while being there the back desk lady not sure what her name was but was very disrespectful while making the purchase don’t recommend talking to the lady in the back she’s very rude.

Victoria was very helpful. She showed us a lot of options and also got me an increase for my credit. She is awesome!

This is my second time purchasing at Ashley homestore staff people very nice very helpful especially Humza Rashid

Seven confirmed delivery dates, seven no shows. Hey Ashley's, any response to this one? Dont tell me its unusual, you said that on the first delivery that was missed. Finally cancelled my remaing order.

terrible customer service, they never pick up the phone and keep pushing back delivery dates. They quick when it comes to taking your money but they act dumb when they should deliver your furniture.

DO NOT EVER GET THEIR WARRANTY! These people are running a scam. They will avoid your phone calls and then lie to you saying they’re supervisor will call. I have been a loyal customer for years but post pandemic these people have lost their touch. Save your money go someplace else. I will literally throw a party the day these idiots go out of business or get sued.

This is my first time using this company for furnishing my new apartment an I’m very very satisfied with Ashley furniture. Staff very helpful, explaining all my options to best help in my decision. Which led to my recent purchase, a great living room couch set with love seat. Everything was delivered on time, no issues with the delivery service.Our New couch is the best part of the living room. Thank you so much Ashley furniture for making my first experience one to remember!

Terrible furniture buying experience! Will probably never order from here again. We purchased a dining set on June 27th, with the estimated delivery being august 4th. They have delayed our delivery MULTIPLE times with no regards to contact or inform us. It has been two months and still no delivery. Every time we call, they say the exact same thing and push the delivery date even further. Honestly just thinking about cancelling the order completely. Very very disappointed by their customer service. Not very helpful at all.

(Translated by Google) Very bad service I bought a set of four as a girl and as I go I have to change it to a teacher. Every time I go to the store they change the date I buy it in June and nothing has arrived yet, they say that one part in October and the other in November is not easy. that they go to another furniture store so they don't go through this. Thank you very much, God willing, do not see each other in my place, thank you (Original) Muy mal servicio compre un juego de cuatro de niña y al paso que voy tengo que cambiarlo a dolecente. Cada vez que voy a la tienda me cambian la fecha lo compre en junio y no me a llegado nada haora dicen que una parte en octubre y la otra en noviembre no es fasil Su puesta mente el manager solo sabe hablar y hablar sin resolver mes aconsejo que vayan a otra mueblería para que no pasen por esto. Muchas gracias dios quiera no se vean en mi lugar gracias

Sergio provided exceptional service

Great service. Lisa was great!

STAY AWAY from this store! Horrible experience! Unprofessional! Bought a mattress was told that it will be delivered in two weeks, waited a month, then finally received a phone call to schedule the delivery. Unfortunately it was not delivered that day! Went to the store and talked to the manager, the manager apologised and informed me that the mattress will be delivered on the 25 of September. On the 21 I received a phone call informing me that I could schedule the delivery!!!!!!!! Do not know why do I need to schedule it if the manager already informed me that it is scheduled!!!!!!! I told her that it is already scheduled! She was so rude and told me that the earliest they have is on the 28!!!!!!! Seriously a huge waste of time! Very unprofessional! It’s a shame to find this customer service from Ashley!

The store was nice to go into, but I had a problem with my order afterward and no one is helping to resolve it. I've been trying to get in touch with my sales associate, ANA MICALE for WEEKS at the Katy location and she will not respond to any emails. She never returned my call that another associate said he would leave for her. I've emailed and called for her at least 5 times. Customer service says I have to speak with someone at the store, but no one ever picks up the phone at this location now & I guess I'll have to physically go into the store since its impossible to get a call or email back. Horrible experience from the Katy I-10 location, Ana wasn't helpful and the rest of the team members could do much better. I've never had a problem with Ashley until this location. I will never return to this store & wouldn't recommend. Once you leave the store, no one cares to help.

Excellent service.

I had a very frustrating experience with my recent purchase at the Ashley store by I-10 (Katy, TX). Very poor response from the sales manager Humza and the customer service number was equally unresponsive after purchase. They messed up my order TWICE and after contacting sales manager Humza multiple times, he answered the call two times and both the times he said he will call me back to fix the issue but never called nor responded to my text messages after the sale. I am never going back to the store again, I am sure there are other furniture stores that have a little more respect and courtesy for customers. Very poor sales team with zero response and total disregard for customers. First, they delivered two pieces (bed and mattress). Since the sales manager did not inform me that this bed needs a box spring until the delivery crew that delivered alerted me, I made a second visit driving 40 minutes each way with my pregnant wife to purchase a box spring. No apologies from them, but I ordered box spring anyways. Then they came and dropped box spring at the door step. Attached are photos of mattress and box spring both left wrapped in two different rooms after I paid extra for delivery and installation. The crew did not even agree to move the box spring to bedroom when I was not at home despite my pregnant wife's request. If I just needed them dropped wrapped at my doorstep, I would have purchased them from an online store for a lot less money. I waited days and had enough with the lies from sales manager that this will be fixed, I put them all together myself. Customer service blamed the store's instructions to leave at doorstep and the sales manager Humza blamed the delivery crew for not installing, neither of them helped me despite multiple calls but were happy to take my installation money. Pathetic service.

Louise was very helpful and professional.he’s not pressuring us to buy their furniture..

Love the store, good products and great prices Special thanks to Brian baker hope for successful and prosper career

Never have my husband and I purchased a mattress, we’ve always had hand me downs. Today we purchased our very first mattress and not only is it not a hand me down it’s a Tempur Pedic! We are thrilled and can’t wait to get our best night sleep! Thank you Victoria for helping us, we truly appreciate you!

This is a place you cannot afford not to be. Their customers service is second to none, couple with the fact that their products are of high quality and standard. The prices of their furnitures are very competitive and reasonable. To cap it all, the payment terms and modality for payment are flexible and unequal compare to others. They make purchases very easy for you by providing credit at zero interest rate and down payment. A trial will surprise you. I will visit them again and again.

2 months after purchase of a bedroom set and 1 month after the promised delivery date and we are being told a December date which by the way keeps getting pushed while we live out of boxes. Update: It is Sep 21st and still nothing. It was supposed to be delivered Aug 17th and now I was just been told Oct 5th which I am sure it is lie because last week I was given a Sep 21st estimate. Update: we finally got our delivery to find out that they missed to put a chest in our order and so we have a incomplete bedroom set and probably more months of waiting I am so frustratedddddddd. Should have just shopped at gallery furniture.

Great people that can help you out overall great experience.

When purchasing a bedroom set in may , we were very specific we wanted something that was in stock as we’ve had waited too long for other furniture. The salesman checked and said we would have it delivered on July 1st. Now it’s September 9 and nothing yet. Not sure if the salesmen are lying just to get sales or if their inventory website is never accurate. Ashley furniture costumer service is the worst! Every time our delivery date gets pushed back, we never get any updates (call or email) until we have to call to check why they didn’t show up.

I want to thank your sales professional Luis M. for giving us the space we needed to be able to look around and come to a decision on what we liked with out feeling rushed or pushed into a purchase. We look forward to future business with our needs as they come. Thank you!

We purchased couches on June 5, 2021. They said it will take 4-6 weeks to get here. We had delivery scheduled a few times then they canceled on us. We even threw out our old couches before the first delivery period they said they were coming then they never showed up. I called to ask where they were and got told the order wasn’t ready. Then asked why did they schedule it if they didn’t have it. Now we have no couches to sit on. We are on week 14. I called customer service a few times and all they say it’s not avail and will be ready in 14-16 weeks from when I called. Called back again today and the messages service said it will be ready in 14-16 weeks again. Every time I call it’s 14-16 weeks.last time I called was a few weeks ago and get the same message. I am beyond frustrated and disappointed.

I’ve purchase furniture several times over the years at Ashley and everything we’ve bought from them has been good quality that has served us for years. Their sales people do attack you a little when you walk in but generally give you space if you let know you want it. But they have really nice stuff for good prices and I’ve never had any service issues.

Katy location: Floor sales rep Luis M. was very respectful, patient and attentive with us but he didn't hover. That's what I liked the most about this purchase experience, he allowed us to shop in peace but checked in every so often to make sure we were doing good or had any questions. Took us a few visits before we were ready to purchase the furniture pieces but he was there during each visit providing great service. The store it self is very clean, large with a good selection of different home styles and fair prices with extended warranties. If you check out this store, I suggest asking for Luis.

The salesperson said I was going to get my dining set in 10 days and now it is Nov. Also the price was cheaper online than what he sold it to me for. Not happy.

I was waiting 5 weeks to receive my dining room and today 10/02/2021we only received 4 chairs and the base of table but the top of the table is missing. It's ridiculous. I send a message to salesperson but he hasn't told me anything.

Lisa was great and matched the competitors price!

Ordered our sofa, chair, and ottoman on July 11. Rodney, our salesman, told us it would be delivered 4-6 weeks from that date. Here we are coming up on week 7, and we’ve had no correspondence. When I called in to the corporate office, I was told our furniture wouldn’t be available for another 11-13 weeks!!!!! When I called the store, I asked to speak to Rodney. Conveniently, he’s not in today. When I asked to speak to a manager, no one was available to speak to me. I was told I would have to leave a message. I told the gentleman that that was unacceptable and that I needed to speak to someone immediately. I let him know that if this is a sales tactic they use, lying about delivery dates, that I needed to know today so I could cancel my order. The man on the other end proceeded to laugh. I then asked for his name before transferring me to a manager and he hung up. I will NEVER buy furniture from Ashley again. Ridiculous.

I am LIVID NO COMMUNICATION WHATSOEVER. IVE BEEN HAVING PROBLEMS HERE SINCE JULY. Tried to give them a 4th chance and was never contacted back. I live entire hour away and no one is answering the phone and the customer service number is no help whatsoever either I could have had my apartment furnished by now if I went somewhere else. there’s no way this is America’s best

Had a great experience. We were able to buy great quality furniture at a very reasonable price!

(Translated by Google) Do not enter their door, they just cheat people, sell you and tell you that they deliver in a month (lies) I made a cash purchase and canceled for their late delivery, Ignore, I'm waiting for my money (Original) No entren a su puerta, nada mas estafan a la gente, te venden y te dicen que entregan en un mes(mentiras) hice compra en efectivo y cancelé por su entrega tarde, Ignoran, estoy en espera de mi dinero

The customer service here is horrible. The delivery men that dropped off my items stole the bed rails I purchased.

TERRIBLE customer service. I ordered some items and I was lied to by the sales person bc they told me they didn’t have the items in the color I wanted. A couple days later I checked online and sure enough I found it. I placed an order online and tried to cancel the store order but it’s been 3 months and I still have that charge on my card after they told me “it will be removed in 72 hours…” By the way, they signed me up for two different credit cards but I only signed up for 1. They said I have to wait 3 months for the other card to be cancelled. I kept hearing about the bad customer service from people but I gave them the benefit of the doubt. I should have listened! My order keeps getting pushed back, and it’s been 3 months now with no sofa or chairs. Nobody is willing to help and when you call the customer service, they keep transferring you around and eventually someone sends you back to the main menu. The worst customer service I’ve ever dealt with!

Carve was excellent. I'm very picky and he was extremely patient and helped me find everything that I needed.

I had a great experience! The salesman was super nice and explained everything with great detail. Took care of my order! Definitely will be back

(Translated by Google) Very good treatment by the representative who attended us (Original) Muy buen trato por parte del representante que nos atendió

Nice place, the salespeople are so professional and helpful. Good prices, every time we go in just to look, we buy something.

Our experience at Ashley was outstanding our sales man Sergio G was the absolutely the best very Knowledgeable of all the sales as well as all the Furniture in the store we are ver pleased with our purchase and will be back very soon Thanks very much George and Kimberly Williams

Clean store and wide selection. Sales representative was helpful and knowledgeable. Happy with my experience and purchase.

Got a pretty good deal on a product that I wanted so I'm satisfied just the delivery date I'm a little unhappy with or more so impatient but I have to wait 2wks.

Sergio was very helpful in showing me alternative ways of starting financing. Now I won’t be too behind filling in my future home

This is the 5th time our couch has been rescheduled for delivery. Apparently the first time around they sold our couch because someone else wanted to buy it then and there, as we were only financing it. It was originally supposed to be delivered first week of July. It was rescheduled for the 5th time today, because of a "shortage of drivers" which to me makes no sense considering they were able to deliver my remaining parts to my tv stand today. So the reality is they don't have the couch at all, but they're beating around the bush. They don't tell you until the day that it's supposed to arrive that it'll be rescheduled, even though they send text the day before confirming the delivery 🙄 We speak to the people at the store and they can't do anything for us. All they say is we understand your frustration 😑 like, I don't think you do. The store manager here is the most nonchalant of them all. There are plenty other furniture places near this one, go to those. If I don't receive my couch this time around I'm cancelling and taking my business elsewhere.

Worst furniture buying experience. Purchased a sectional on June 8th 2021 With an estimated delivery of 4-6 weeks. By August 6 2021 I call to get an update and for inform that the new estimates delivery would be September 20, 2021 With the situation at hand I drove to the store and spoke to the operation manager that inform me that the date I was provided over the phone was not correct and that the new date was December 18, 2021. After a couple minutes of looking for options the operation manager suggested that I could get furniture in stock and I would be able to get that. After looking around with the sales person we settle on another sectional that was more expensive and payed the difference and got a promise delivery date of August 13-15. On August 13 I call to see the status of my delivery and now got told that the furniture is delay and the expected delivery date is October 29. Customer service it’s horrible, unable to help and the operation, sales team just lie to customer just to close the sale. Currently have been waiting on the store manager for 1 hour. Apparently what ever training she is taking is more important than customers. Use my experience as a warning and do not do business with this people

Great place for buying furniture, good attention!.

Great furniture selection, better than Rooms to Go

It's a Great furniture store! We bought a king size bed, night stand, Chester draws, dresser at a great price.

Overall experience was A+. Our salesman treated us very nicely and waited on us patiently giving us the best deals. I will definitely come back to Ashley.

Thank you Humza for your fast and proficient service getting me in and out in 30 minutes with a couch and bed!

Great experience. Our salesman was awesome, super patient and made the process very easy. If you stop by ask for Lewis Brown.

Amir and Teresa have been the worst to deal with. I have been wasting gas and time with having to make sure they do what they’re supposed to. Amir sent me a harassing text message after I decided I didn’t want to purchase the expensive items he tried to push on me. Not to mention they could care less about your satisfaction after they have your money.

Great experience had some difficulty finding items though as most things where on back order

Victoria was great and helpful. Experience went well. Would recommend.

Bad experiences here. Sales and management poor customer services!

(Translated by Google) The worst place to shop. When they take care of you, they offer you villas and castles. In our case, we did business on July 29, and they offered me the products for September 1 of this year. Well, today the products arrived, with the terrible surprise that only the mattress, the back of the bed and the left side of a piece of furniture, not to mention that the breakfast area will be available within 6 to 8 weeks. If you plan to buy from these scammers, read all the reviews carefully and go elsewhere. NEVER buy here, much less believe the sellers. (Original) El peor lugar para comprar. Al momento en el que te atienden, te ofrecen villas y castillas. En nuestro caso, hicimos negocios el 29 de Julio, y me ofrecieron los productos para el 1 de septiembre del presente año. Pues bien, hoy llegaron los productos, con la terrible sorpresa que solo el colchón, el espaldar de la cama y el lado izquierdo de un mueble, sin contar que el desayunador estará para dentro de 6 a 8 semanas. Si usted piensa comprar con estos estafadores, lea bien todos los comentarios y vaya a otro lugar. NUNCA compre aquí, y mucho menos les crea a los vendedores.

(Translated by Google) Buy some tables and sofas, they take too long in delivery, about 2 to 3 months. The tables arrived earlier, but in poor condition, without the accessories to put them together and in poor condition, I had to request the change, I already have 3 weeks waiting and still not done. VERY DISAPPOINTED OF Ashley ... (Original) Compre unas mesas y sofas,se demoran demasiado en el delivery,alrededor de 2 a 3 meses.Las.mesas llegaron antes ,pero en malas condiciones,sin los accesorios para poder armarlas y en malas condiciones,tuve que solicitar el cambio,ya llevo 3 semanas esperando y aun no lo realizan.MUY DECEPCIONADO DE Ashley...

Terrible furniture store! And customer service can’t answer any questions you have. DONT BUY FROM HERE!

Do not shop here! Took three months before we even got our couch, then it came damaged two times in a row. Really terrible experience with this location

One of the worse experience ever….. order bedroom furniture in May and was told it will be delivered in 2 to 3 weeks and now it’s end July still haven’t received the furniture. They tried delivering railings and side table but headboard and footboard was missing according to customer service and it might be available till the end of August and that’s estimated. Before this,they tried to deliver headboard and footboard and side table but no railing to connect headboard and footboard. After talking to customer service was told “we will keep the headboard, footboard and side tables in the warehouse and we are having a VIP shipment priority for railings to our warehouse so we can deliver the whole order together” . DO NOT BUY FROM THIS LOCATION. Made multiple attempts on multiple days to speak to store manager and left messages but the person is busier then the president.

HORRIBLE customer service .. they lie with the arrival date for your furniture .. and then they have no solution … the manager worst manners …I do not recommend it to anyone .. and when you call customer service they don’t do anything !!

This place is amazing! I liked everything I saw inside this store... Tammy was my sales person and she was really pacient, kind and gave me all the information I need... I bought my new coach there and I can't wait to enjoy this at home!

Do not order from Ashley unless you don’t want to receive your items when they promise them. No help calling the customer service line, completely unhelpful and unprofessional.

high quality, fashionable furniture at reasonable prices. Sales person was extremely knowledgeable and found us exactly what we were looking for.

If I could rate as a zero star I would. Unfortunately that is impossible. Here is the reasoning, we purchased a mattress and bedframe on 7/04/21. We had a great salesman, all was well. On 7/17 we were scheduled delivery from 2:15-5:15pm. Confirmation was sent on 7/15 with a confirmation number as well. As of today 7/15, our delivery was not "scheduled". My wife went to the store and was told that the delivery made the manifest yet was never loaded and was sitting at the distribution warehouse. Ashley management was unable to fix this issue and said that they would only be able to deliver by Wednesday 7/21. This would not work for us as we are leaving the country for an extended period of time. We have already moved our bedding to accommodate the expected delivery today. They refused to help any further, so we canceled our order because of their lack of customer service. Would be more understanding if they did not have the pieces we ordered I stock, however they have them in and ready to ship yet they refuse to accommodate our needs based upon their original scheduling. Customer service is an absolute joke. Will never shop here again, will take my business to either Starr or Gallery furniture.

Updated Review 12/20/21: If I could give zero stars, I would! Worse experience ever with furniture! If I had only read the reviews before purchasing I would be much better off. Original Purchase date 07/16/2021. After about 5 trips to the store, 3 sales managers, one assistant manager (Teresa, Syed, Laura, Carve), 6 calls to customer care, and filing a dispute form with the credit card company I am still not able to get this order fully resolved. Ashley charged me for a coffee table that I never received. I changed my dining room set to a set that was supposedly an instock item. Well they delivered the chairs w/o the table, I asked where is the table, the guys didn't know. I called customer care they gave me as estimated delivery day. I text the Sales Manager, Teresa that told me the table/chairs were in stock items and to tell her that I was charged for an item that I never received. She never responded. After a week or two went by, I texted Teresa again about my issue. She text back and said she is not assigned to that store and I would need to go in the store and talk to the new Sales Manager. Well the delivery was final scheduled for the table. They gave me a delivery window between 8-12, I waited until about 5 pm, well they were a no show, no text, and no call. I called the joke of a customer care number, really it's just a call center, you never know what country the agent is in. They said they didn't have a delivery date for me for a sofa to be delivered today. I told her that I have all the receipts and confirmation. She said there is nothing on the truck for me. I hung up because she was no help and there was not a supervisor to help me. That same evening I drove to Ashley. I told Syed what happened he apologized and looked in the system and he didn't see anything at first but later saw the table was put on and off the truck about 3 times. He said there were 37 tables damaged and 3 as is. He gave me two options look for another table set or cancel the order and he would schedule a pickup for the chairs. Well I want nothing else from Ashley so I decided to cancel the coffee table and the dining room table and he would schedule a pick-up for the chairs. Text the Assistant Manager for help! Nothing happened! Went back to the store this time spoke with Lauren. She sent an email for a pick up and refund of chairs. She said the coffee table and dining room table was never canceled in the system. She canceled the items and said I should see a credit in 7-10 days and I should receive an email and call regarding pick up of the chairs. Updated Review 10/02/21: Delivery and customer care is a joke so my rating has been changed. I had two delivery dates 07/30/21-08/15/21 and sofa deliver date 09/11/21-09/17/21. I text my salesman on 09/10/21 and he looked in the system and said my delivery date was 09/28/21 and to call customer care to see if they can speed up the delivery. I called customer care and it was a waste of time. They told me the same thing and he couldn't answer any questions. As of today 10/02/21 I have not heard from Ashley about my furniture. I am seriously considering canceling this order. My salesman get 5 stars. My salesman Carve, was very knowledgeable and patient. He helped me work through all my issues. He didn't pressure me into purchasing anything that I didn't need or want. After walking through the store several times, I left out making a purchase. I will review my delivery experience later.

(Translated by Google) Excellent service, many options to choose from and excellent prices. Thanks (Original) Excelente atención, muchas opciones para escoger y excelentes precios . Thanks

Timothy Perry gave us excellent service. The products we had found online were there to see in person, and Mr. Perry was able to show us some things we might prefer or to accent what we had already chosen. Excellent shopping experience, and the Ashley quality we have come to expect!

Beyond frustrated with this company. Ordered $7,000 worth of furniture April and it is now July and have not been able to receive my complete order. There is major miscommunication between the the distribution center, the store, the warehouse. There’s been deliveries scheduled and after waiting around no one shows up without as much as a courtesy call to notify me of the cancellation. Nobody knows anything, if your item is in or if it’s not or they do confirm it but then it’s really not there?! They tried to offer me a $10 credit to keep my business 🤣 what an insult. $10 in exchange for the all the time I’ve wasted because of them and all the frustration they’ve caused me. No one even cares. Incredibly ridiculous, I will never shop here again and I don’t recommend this place.

Very disappointed with this store. My fiancé and I are very nice people and don’t get upset too often. But they messed up our order 4 times and sent us 5 different sale invoices. Then because of this our delivery was delayed, and even messed up our social security and address on our credit card we opened for our furniture and ended up figuring this issue out by going to another store. I am extremely disappointed in the service we got and everything we had to go through to fix there mistakes. I enjoy Ashley furniture, furniture but I would avoid this store in Katy.

Amazing service, would recommend Luis to all my friends and family! Made the entire process so effortless and quick!

Overall experience was really good our salesperson Carve Phillips did an amazing job!

Ashley Furniture: Katy, TX Customer service: A, Excellent Selection of furniture and other items: A Excellent Pricing: B+ since on line or text messages show additional 10% off but it seems it does not apply to all items up on checking! Location: A: Access is bit confusing being on small street connected to Highway I10 in shortest amount of time. Parking: A Ample parking space Overall Brian, their sales person worked with us and helped us with great support Once furniture is delivered, we will write up another review and how was our order taken care of when they deliver Jay

Victoria was so helpful. They had great options for us.

This has got to be the best furniture store ever created. The people work here are incredible and they do whatever it takes to earn your business while making sure they don’t annoy you - and they’re not pushy either! The prices are insanely low too! I don’t think they can be beat by any other furniture place. I’ve looked!

I couldn’t be more happy with the service and furniture options available to me. I’m so excited to receive the sofa sleeper I purchased. This was a great experience. Special thanks to the rep who helped me Lisa Kendall.

We purchased a California king bed in January and we’re to have it delivered the following week, first week of February. They brought the bed and it was damaged with a big chip in a corner that someone had tried to cover with a sharpie/magic marker. So we denied the delivery as our person that we bought the item from the store told us to. We were assured it would be replaced shortly. From there, we had a different delivery date LITERALLY every month. It March 25, then April 18, then May 21 then June 8. Finally they brought it June 18th, DAMAGED AGAIN. as we were in the line with customer service to determine what to do this time, those delivery drivers were not willing to wait and took the bed parts and left. Next we were given a new date at the end of June, which then they brought but the bed had no side rails. So they could not put it together. They left pieces in our living room and bedroom until the rails came in. This time they delivered July 9th and the drivers were EXTREMELY helpful. Jeffrey Bonilla and his assistant(did not get his name) we’re so friendly and helped us understand this company. Not good. The most astonishing point, IT IS STILL MISSING ITEMS! Two side drawers are missing. The supervisor at the store and someone from CS can only offer a small discount for all this trouble. No one understands how this can be happening. So if the escalation department and the supervisors don’t understand then WHO DOES. This company is horrible. We have heard of many other customers that have incomplete pieces. Plus if you look at quality it isn’t very good either. NEVER SHOP AT ASHLEY UPDATE 8/11/21 The bed is finally complete, 8 months later and with a lot of hassle and having to go back and forth with various people.

I had a great experience at Ashley furniture in Katy, Texas due to my salesman, Abraham. He was very helpful and knowledgeable about the furniture, and financing. He made my shopping with Ashley Furniture easy. I will definitely return for future shopping.

TERRIBLE LOGISTICS ON INVENTORY!! I ordered a dinning set on June 2021 we are now on FEBRUARY 2022 and still missing two chairs and they keep pushing them. First they will be delivered on January now is March really???? This is how this business works. Horrible experience don’t waste your time money or stress with this people. Totally unacceptable.

Lewis B. was very helpful. I had issues with another company. The furniture I had ordered was on back order for months. I went into Ashley’s and met with Lewis, I expressed my frustration and asked if he could guarantee the delivery dates. I received exactly what I ordered in a timely matter and received it before the actually delivery dates. I will be shopping here again.

(Translated by Google) Well, they are very good to sell, they do not get rid of you ... But when it comes to delivering, terrible. I'm still waiting for my purchases ... (Original) Pues buenísimos para vender, no se te quitan de encima... Pero a la hora de entregar pésimo. Aún sigo esperando mis compras...

Quick and easy process. Lewis Brown was a big help.

Thank you so much 4 the way you stuff handled the order till we finsh

Salesman was GREAT but I ordered my furniture two months ago and it still has not come in yet. Very disappointed considering I was told it would be in within 4 weeks.

Victoria Reyes was fantastic. Extremely helpful and patient with us

Update on my recent post. Buyers BEWARE! Over 2 months has passed and I have yet to receive my dining table. I spoke with the resolution team who did nothing for me. They told me that it can take up to 3 months to get the table. They just gave me the runaround and finally said my table may not be here anytime soon. They offered me $100 off a table that I paid over $2,000. Since I wasn’t going anywhere with the resolution team, I asked to speak with a manager. I was able to get in contact with Erika assured me she would do everything to make sure my table arrives soon and promised to call me back the NEXT DAY. Well, the next day came and no phone call, go figure. She finally reached out the following day stating, and I quote, "I checked your order this morning and everything is good to go for delivery on 7/16 the table is being received today. You should get the email advising of the timeframe for delivery today." The day of the 16th, I waited for the scheduled timeframe given and my table never arrived. When I call customer care, they were confused and were not sure why I was told my table would arrive since there was nothing in the warehouse with my item. I spoke with Erika who said to check back mid next week for an update… First post. Unbelievable! I ordered a dining table through Ashley Furniture on 5/8/21. They told me it would be delivered mid June. When I called, they told me the delivery date will be the beginning of July. I received a CALL, TEXT, and EMAIL asking me to confirm my delivery with everything I ordered (table, table extension, 4 chairs, and a bench- all included in the delivery form). Well, the delivery drivers get here and they tell me the table with the extension is back ordered and I would have to call to figure out the new delivery date. I called and they told me it won’t be available until 7/20/21. I can’t believe I have waited almost two months and I still don’t have my full purchase. Please think twice before ordering from Ashley Furniture.

Humza was quite helpful and friendly. He didn’t hover but when I needed assistance was readily available.

I only gave one star because I had to to make this review! I've bought 6k worth of furniture..Bedroom set Living room & bar stools. Closed on my brand new home March 31st and still don't have my complete Living room set im still waiting on my wide seat recliner..Originally ordered 4 bar stools one was damaged upon delivery so I sent it back with delivery guy..I call customer service they tell me im being charged for 4 bar stools at 189 per stools when I should be charged for 3 stools @151.99 per stool. Customer Service couldn't help me with this issue so I went to the store I purchased the bar stools at (Katy location in Texas) There was no manager available I had to leave my name and number on a piece of paper for a call back from a store manager. This is horrible customer service and I will never purchase from Ashley furniture Again!!

Horrible service…all they want to do is make a sale, i really tight they actually cared. We went in looking for a living room set and unfortunately forgot to get right measurements. We found the sectional we were interested in and expressed our concern about the size. The sales lady, lisa kept saying that we can buy now and cancel over the phone if we were to cancel. She made it seem like it was the most simple thing to do. All of that was false information! I paid the set in full and had to cancel. I called her, and my number was blocked..i called the “store” and i just got random customer service people that do t even know what they are doing…they kept sending me to different people and no one is able to help me…some hung up on me…some said i had to go to the specific store (which was 30miles away!) and some said i could go to any store….some said i was going to get a call from someone that can help me…which i never received 3 days later! And some just answered the call and had it on mute until i hung up. I went to a nearby store to cancel and they said i had to go to the specific store. So i went to the specific store and they couldn’t help me until the specific manager was there 😑 so i told them no i was told she would be here by 12 and it is 1pm i need my refund!! So another manager helped me and told me “you know you could’ve gone to any other Ashley’s?” When everyone told me i couldn’t !!! They said i would receive my refund soon and have yet to see it! HORRIBLE place to buy from…just run

Travis was so helpful and we walked out with the furniture loved!

I really enjoyed how our sales associate helped us find the perfect bedroom suite. The sales associate was able to show us all the furniture that was within the style we liked. I loved the fact the she answered all our questions and wasn’t pushy.

I have always loved Ashley furniture and I like that every time I come back the sales staff is helpful but not pushy and very knowledgeable. Sergio our salesman was so patient with us today and we are absolutely happy with our purchase

The place was sizeable but I found the selection limited. That is what I am basing my rating on. The staff was pretty helpful. But the color selection for couches is lacking. Please note that they are Not the only furniture sore guilty of this! But someone seems to think that beige and particularly gray is the color for the last few seasons. I like grey but I also Love color. Having the possibility would be nice as I know they have to think about their bottom line. Be mindful at the time of this review delivery is minimum 6 weeks so don't need it now!

Great service was able to get exactly what I wanted and it was available immediately , as I walked around the store I was greeted by every sales person, so that was comforting and hospitable & they was knowledgeable of the product and the prices

We bought a California king size bed and mattress that would be delivered the following week is January 2021. The bed was delivered damaged and so we refused the bed, but we were advised to keep the mattress and boards for underneath it as the bed would be delivered again soon. Every month we have been told it was coming in. Our store agent Rodney has been trying to help. We finally got a delivery date and it was redelivered last week June 18, 6 months later and it was damaged again. As we were trying to work out the best way to move forward the delivery drivers drove off with the bed. We tried to get them back to accept delivery and work out the rest with customer service but they wouldn’t redelivered until today June 24. Now, they are trying to redelivered again but the bed is not complete and now supposedly the parts are coming in July. This company has not accepted taking the mattress back so we can move forward with another store. They will not give us any definite answers on redelivered again and we are left again without a bed. Ashley Furniture is a joke and a waste of time and money. Do not buy from them unless you are willing to wait for damaged goods. I would give them no stars if it was possible. UPDATE 8/3/21 So we were supposed to have the delivery of the missing drawers today. Guess what?! THE DELIVERY THAT CAME WAS THE SAME SIDE RAILS WITHOUT DRAWERS! Again Ashley Homestore is A JOKE AND NOT WORTH A SINGLE PENNY. So here we are 8 MONTHS later without a complete bed. I want to return everything and have my money returned

GREAT EXPERIENCE ! From the moment I walked in the door, a sales associate greeted me and asked if I needed any assistance. He was very helpful and guided me directly to what I needed. I have shopped at Ashley many times and have always had the same experience. LOVE MY NEW ASHLEY FURNITURE !!!

Great experience with Sergio. Thank you for making it so easy to get new living room furniture!

They are liars. In order to make a sale they lie to your face. We bought a living room set and they committed to deliver it on May 28th. Today, June 22nd, I had to cancel it because they wanted to schedule three different delivery dates. One for each of the pieces. They didn't even apologize, they told me that the purchase I make means nothing to them. Willie Sells, I think that's how his name is spelled, the supposed manager, urgently needs a training course in customer service and attention, not to mention Victoria Reyes, the so-called salesperson who lied to me.

Great Experience. Tim Perry assisted us in finding exactly what we were looking for.

I almost never write a review but this company deserve this. I wish that could give them negative stars here is my story: Ipurchased 2 items from Ashley Furniture on Fry Rd on 09/06/2020. The items shipped via Ashley and arrived around the end of the month. When the sofa and chaise lounge arrives I was not home and when I returned from work notice that the sofas have so many imperfections and was poorly manufactured. I call next day and they told me that I have to send pictures, etc etc and they will get back to me. After 3 day I called back and they told me that the manager of the store will have to approved the return in order to be completed so I went to the store spoke with the manager and he told me that he will approve the return but I cannot have a refund. He told me that I will have to pick something else from store. Me and my wife after the first experience I e didn’t want to pick something else but we did. The next sofa set that we pick was like $100 more so they even make us to pay the difference (which is fine but at least because all the troubles and tines waste they should honor the same price of the other one). So, they told us that will be 4 weeks for the delivery but in the meantime we could keep the other sofa the want that was defective and when they deliver the new one they will take the other on. We ent home and 4 weeks passed and nothing no even a call. I call back and they told me that they have problem with deliveries and bla bla bla. Well i went several time to the store and it was always an excuse. I never received a call to advised me of any delays. After 7 months of calling and spending hours over the phone with customer service and making trips to the store and so many text from them telling me that the shipping is now reschedule to another shipping date. I call again and they told me that the sofa was back ordered and I have to pick something else. I went ballistic again and went to the store and they finally schedule a date to send the sofa set. The delivery date arrived and they change two additional time before delivering the sofas. When the delivery guy arrived he enter to my house and told me that Ashley didn’t like pet hair and that my sofa have pet hair. I have a dog but he doesn’t get in the sofa also what they expect after 8 months of waiting. Literally were 3 pet hairs between the 2 sofas. He took pictures and he told me that will have to clean the sofa in order for them to take it and he left. Again I started calling them (customer service and the manager of the store) and they told me that they don’t understand why the delivery didn’t take the sofa (was immaculate except for the 3 hairs). Finally they did the exchange and delivery the sofas on 06/11/2020 nine months after my original purchase. They didn’t offer me any compensation or even decent apology. PLEASE AVOID ASHLEY FURNITURE the customer service sucks and quality is not good; spend your money somewhere else.

This has been my worst experience purchasing anything in my entire life. Can't get what you ordered, can't get good service and can't get a refund. Its from one lie to the other. Ill rather sleep, eat, sit on concrete that visit another ashleys store

My Family and I absolutely love the Ashley Home Store, It usually the first place we go when we are in Need of anything for the home.

WORST EXPERIENCE EVER! Do not purchase from this store. I wish I could give NO stars.

The Katy location has a very friendly welcoming staff. Travis helped us as soon as we walked in and Jillise was amazing at getting us approved in a timely manner. And everyone in between was so nice and understanding since I had my children with me. And the show room was very clean and easy to navigate. So far, the process is very smooth and effortless on the customers end and that’s what I need.

Worst experience purchasing furniture ever. Do not attempt to go here expecting your furniture to come in any time soon! It’s taken us 3 months for furniture that was ready to be delivered the next day. the experience after it all is definitely not worth it.

(Translated by Google) Very bad place to buy, I bought a full bedroom and paid cash and they told me that they would deliver it to me in two to three weeks and I spoke to ask what day I would arrive to be at the house and they say that they think that until September it will be ready. It's months and I'm still waiting and sleeping on the floor since I asked if I could cancel and they said they charge for canceling (Original) Muy mal lugar para comprar, yo compre una recamara completa y pague cash y me dijeron que me la entregarian de dos a tres semanas y hable para preguntar que dia llegaria para estar en la casa y salen que ellos piensan que hasta Septiembre estara lista o sea son meses y todavia estoy esperando y durmiendo en el suelo ya que ptegunte si podia cancelar y dijeron que cobran por cancelar

Everything About This Furniture Store Is Horrible, Worst Experience With These Guys. I Ordered My Couch Here And It Didn’t Get Here Until Almost A Month After. They Was Charging Me Before The Couch Even Got Here , The Manager Said He Was Going To Reimburse The Funds , But I Never Received The Funds Back. Also When They Delivered My Couches It Was Broken . If Your Looking For A Furniture Store, DO NOT Waste Your Time With Ashley HomeStore .

Very lovely people!!! Customer service at its best!! Felt very satisfied after leaving the store...

Stay away from this store !!!! They sell the furniture but don’t care about the delivery. They have no idea when they will deliver and don’t update about it. I didn’t know that my delivery was delayed until I revisited the store.Store manager Teresa promised to send an email about my delivery update and she didn’t. Why I went back to the store to ask her she just didn’t wanted to talk about it and left the store without giving me an update. I felt Like I have to beg them to get my furniture delivered or at least get an update. They say the same old story all the time “due to pandemic” everything is delayed. It may be delayed for a day or a week but not for months correct. Thank god I canceled my order and got my money back. Stay away from this store to save your valuable time.

Great customer service and great prices overall. The staff were understanding and excellent when it came to explaining everything and the process to receive our purchases! Highly recommend!

Amir was great and patient, but the customer service line was TERRIBLE!!

Came here to Ashley furniture and had Louis helping me and he did an excellent job. And I am happy I came to Ashley furniture and not any other place. Thank you Louis.

THIS COMPANY IS A JOKE AND THE CUSTOMER SERVICE IS HORRIBLE. WE CAME INTO ASHLEYS THE ENDS OF MARCH 2021 AND PURCHASED A SOFA AND LOVE SEAT CASH WITH A DELIVERY DATE FOR APRIL 25 2021. WE REALLY LIKED THESE SOFAS AND DECIDED THAT A MONTHS WAIT WOULD BE WORTH IT. WRONGGGG!! FAST FORWARD TO APRIL 25. WE GOT A CONFIRMATION THAT OUR SOFAS WERE ON THE WAY AND DELIVERY TIME WAS 11AM-2:30. NOTHING CAME. WE CALLED BACK AND THE NUMBER ONLINE ASSOCIATED WITH KATY ASHLEYS DIRECTS YOU TO CALL CENTER. THEY SAID THAT NO ONE SHOULD HAVE CONFIRMED WITH US THAT IT WAS COMING BECAUSE IT WAS NOT EVEN IN THEIR WAREHOUSE. THEY THEN SCHEDULED ANOTHER DATE FOR ANOTHER DATE. THE DOFA CAME IN BUT THE LOVE SEAT STILL NOTHING. THEY SHEDULED THAT FOR MAY 25 AND NOTHING CAME ND NOT YESTERDAY JUNE 1ST THE LOVE SEAT WAS SUPPOSED TO COME AND AGAIN FALSE PROMISES. I HAVE CALLED TODAY TO COMPLAIN AT GET A REFUND AND CANCEL THE ORDER AND TO SPEAK TO A MANAGER OR SUPERVISOR AT THE CALL CENTER AND TANYA WHO HELPED ME OVER THE PHONEW SAID SHE COULD NOT TRANSFER ME OR GIVE ME ANY CONTACTS TO ANY HEADQUARTERS OF CORPORATE. THE SAID SHE DIDNT EVEN HAVE A DIRECT NUMBER TO THE KATY LOCATION. I AM SO OVER THIS COMPANY. THEY MAKE YOU WASTE YOU TIME AND MONEY AND CONTINUE TO SET UP DATES KNOWING THEWY DONT HAVE THE INVENTORY OR WORKERS TO DELIVER. EVERYTIME I CALLED EVERYONE I SPOKE TO KEPT MAKING EXCUSES LIKE "MAYBE THE TRUCK GOT A FLAT" OR "MAYBE THE DELIVERY GUY WAS OVERWHELMED". NOT MY PROBLEM. I PAID FOR WHAT IM SUPPOSED TO GET, AND I SHOULDNT HAVE TO BE RUNNING AROUND TRYING TO GET MY ITEMS DELIVERED TO ME. I WILL BE FILING A COMPLAINT TO THE BETTER BUISNESS BUREAU!!!!!! AND I RECOMMEND NO ONE PURCHASE FOR THIS JOKE OF A COMPANY!! SERIOUSLY WORST COMPANY EVER AND WORST CUSTOMER CARE, THEY NEVER ONCE HAVE TIRED TO RESOLVE THE RECURRING PROBLEM. I WILL NEVER EVER EVER PURCHASE FROM THEM AGAIN

When we arrived in the store we were greeted immediately and down a variety of sofa sets. Louis was very helpful and knowledgeable about the furniture. He was also patient and allowed us time to talk in private... Great prices!!!

Always not let us down, our guide Amir is nice and always helping, good experience shopping there

Great service، beautiful furnitures, caring for costumer and their satisfaction, fast and affordable.

My sale person was knowledgeable and very helpful

Tammy help us to choise us Salon , she very nice and good service

Great service and attention, Sergio Gámez answer all our questions and show me all different options for payments, I would definitely purchase in this store again.

Lewis was very helpful and gave great advice when we were selecting our furniture

Carve was amazing!!!! Go see Carve for all your furniture needs!!!

WORST experience ever. We purchased mattress,adjustable bed and bed which cost almost $5K. I was told by salesperson that the adjustable bed and the mattress will be deliver on May 6th.However, we later found out it was never been scheduled to be delivered. It was not a big deal for us in the begining. When the date finally came, only adjustable bed was available but not mattress while nobody informed us. We had to call back and schedule another date to deliver mattress. We noticed there were several small tears on the mattress right after delivery men left. We called store right away, and was told to send picture to the email they gave us, and we should receive answer within 24-48hrs. Never receive anything after 72 hrs, called store again, the guy answered the call asked me to send damaged mattress pics to his email, and he arranged exchange for me after looking over those pics ( just wondering why they didnt do it in the first place while i was instructed to send email to another email). I never receive any call regarding mattress delivery date afterward, had to call store again. Was told the mattress should arrive at warehouse around 5/21 and will get a call from them to schedule delivery. By 5/26, never receive any call, called store again, they placed me on hold for almost 15mins (was told they will place me on brief hold while looking through the order). This time, same answer but different date, "the mattress will arrive around 6/1, and someone will call you to schedule delivery". At this moment, i lost all my trust a and patience with Ashley Homestore. My bed is pending to be delivered in July, i hope there will be no issue with my bed. It was my biggest mistake to purchase in Ashley, will never shop in Ashley anymore. Yes, i might loose some money, but you are forever loosing your customers.

Excellent customer service. I was just stopping in to browse and get an idea for living room furniture as I felt the need for change. I saw a set that I liked, however the sales person Amir was very instrumental in helping me purchase a set that I love. It’s very modern, extremely comfortable and technologically savvy(including a USB port). I would say that my overall experience exceeded my expectations and I left there as an extremely happy customer that will definitely return for any future furniture purchases. I actually already have my eye on a dining room set!!!

Horrible experience. The furniture does not get delivered . We are have been waiting for over 1 month now. If they dont have in stock pls dont buy. Worst customer experience ever. We are still waiting and kids have no where to sleep. I really regret patronizing this store. Update1 # I just want the furnitures delivered as promised. This is really bad . Today 06/01/21 makes it the 6th week waiting for kids furniture. I just called customer care and i was told july .They keep changing the delivery date. This very unprofessional. If you patronize them get ready to be lied to . Update 2# I went in they pleaded with me to be patient promised to call and schedule deilvery. No one did within 24 hours . 3 days later went in insisted on cancelling and i did. Very very bad experience.

My family and i are very happy to have chosen to shop at Ashley Homestore. We were greeted and helped by Sales Representative, Sergio Gamez. He treated us very nice and made us feel welcome. Sergio wasn’t pushy in trying to make us buy something. Which you do not find many sales representatives like that anymore. We told him what we were looking for and he showed us all the options. We have never shopped at Ashley before and they had many nice bedroom sets to choose from. Our experience was so great and the sales were too. We decided to not only get the bedroom set but we went ahead and got a bed mattress and a living room couch as well. We would definitely recommend anyone to stop by at Ashley before going anywhere else. If you do go there and you dont want to deal with a pushy sales representative, ask for Sergio who was very helpful.

Easy and fast. Walk in and I knew what I want it and was show all the different sofa sleeper. Show the person which one I was looking for and fell in love with color and the style.

Sergio was very helpful and we love the bedroom set that we selected. Can't wait till its delivered.

High quality pieces and great service!

I wish I never purchased furniture from Ashley. We purchased our furniture the first week of February and it is now the end of May and I'm still waiting on furniture. I called many times to get a delivery date and nobody shows up. I call and then I'm told 2 weeks or 3 weeks or 4 weeks. I was even told 6 weeks. I was told I had a date and they gave me a time and everything and of course nothing. I was told when I purchased it that it was in stock and would be ready for delivery. Every time I call I get a different story or they hang up on me. It's paid in full and I get nothing in response. Stay away for this place! They are a JOKE! They don't deserve a star.

Best caring customer service by Carve Phillips. A positive shopping experience!

This was my first time going to a Ashley Furniture store. I had a budget, knew what I wanted & found it at Ashley Furniture! It also helped that I had a great salesman! Thanks Sergio!

Amazing experience. Employees were very helpful and generous in helping us find what we needed.

I was more than happy with my experience here, they really worked on accommodating my wants and needs. Pricing was better than other places I looked into, looking forward to my delivery.

Store has misleading prices when you go in and they don’t sale items to you for prices that is shown. I spent almost $9,000.00 on other items and I spoke with corporate and all they can do is say yes you are right it is misleading and we have taken it down however we will give you 35% off the living room set but from full price not the clearance price that was showing. They don’t never have to worry about me again nor sending anyone to them nor any online either. Very bad business

Like other reviews...so irritated that the store people tell you an "acceptable" delivery date when really it is much later. We purchased on march 23, delivery date by april 30 , called april 17 and told by end of may, called today may 12 to get status and now they say AUGUST 18 ...are you kidding?!?! Totally unacceptable. We would not have purchased here if we knew the wait time.

THIS PLACE IS STILL HORRIBALE FROM BACK IN 2016 AND FOR SOME REASON I KEEP GOING BACK TO CONTINUE TO BE LET DOWN. ASHLEY NEEDS TO STOP SELLING ITEMS ON BACK ORDER PERIOD. IF YOU DON'T HAVE IN YOUR WAREHOUSE DON'T TRY TO SAY ONLY A FEW WEEKS TO PUSH A SALE. I DID A ORDER BACK IN MARCH 2021. AND WAS TOLD FEW WEEKS. I CALL EVERY WEEK AND I CONSTANTLEY GET LIED TO. CUSTOMER SERVICES ARE RUDE. YOU GO INTO STORE AND MANAGER ACT LIKE THEY GETTING THINGS DONE ONLY TO GET LET DOWN AGAIN... I SWEAR TO GOD! THIS WILL BE LAST PURCHASE FROM THEM PERIOD. I RATHER PAY HIGHER PRICE TO GET WHAT I WANT! PEOPLE WORK HARD FOR THERE MONEY TO BE TREATED LIKE THIS. THE RATE IM A GOING IT WILL BE CHRISTMAS BEFORE I GET MY THINGS BUT ASHLEY HAS MY MONEY... SO I AM WARNING ALL NEW CUSTOMERS TO STAY AWAY FROM THIS PLACE! I AM NOT LYING.

Was lied to from the start bought a couch, love seat, and oversized chair, said 4 weeks which was planned when purchased. Get home and get a email then was told 3 months at the earliest. Absolutely the worst experience while buying furniture. Will never ever buy from Ashley's again!!! The truth would have been nice from the beginning, but salesman didn't tell us the truth, was to interested in making the sale!!! Update purchase date 3/21/21 estimated delivery now 8/11/21 do not buy anything here and expect it in for 5 months, called the store and got no where worst customer service in the history of furniture stores!!! DO NOT LISTEN TO THE SALEMAN ON ETA THEY LIE TO MAKE THE SALE!!! Update 5/27 Returned a message about making it right that was a joke!!! By far the worst furniture store customer service in the USA !!! Will never step foot in the store again nor will I give a good review to anybody looking for furniture in the future!!!

Brian was very helpful and left me to shop around. Once I made a decision he was quick to finish my purchase even with a change I needed to make. Thank you!!

Sergio provided an excellent service to us. He answered all our questions and was very patient with us. We did not feel pressured to buy anything and offered us water so many times because we were at the store for a long time. Definitely recommending Ashley furniture store in Katy.

STAY AWAY from this Ashley Home store! They will lie to you just because they need to sell, we were told we had 30 days to try our mattress and pillows and that we can exchange it if we were not confortable with them. After 7 days of trying it we went to the store to exchange a pillow that was not even open and they say they cant change it, we understand because of covid thinks might change but why did they have to lie? Why not saying things as they are since the beginning? Aaa right, because they are unethical salespeople and managers thirsty FOR YOUR MONEY. They are several stores with the same furniture and better prices in the area. Fist and last time buying for them.

Veronica provides great customer service. She helped my husband and I find the perfect sectional!!!

I bought some Recliners Two years ago And bought warranty for five year when I had to used the warranty because one of the recliner motor broken the Company wouldn’t take care of it and told me not covered so I wasted my money on Warranty don’t buy a warranty with Ashley‘s furniture because they don’t cover anythingI won’t be buying anything from Ashley‘s furniture because they are no help after the sale so now i’m stuck paying for recliner‘s that are broken

The sales person was great. He knew the product and was very patient and helpful in making suggestions on my purchase.

They will try their best not to refund you. I had to go through an Ashley in Lake Charles, Louisiana to get my refund back after I was told that my items I ordered seven months ago were given to another customer. How do you give a customer's purchase away to another customer when I completely paid for everything that same day of the purchase?🤔 Can anyone seriously explain to me? Yes, you all heard or read correctly. I fully paid for everything that very same day I purchased them. The merchandise was not bought on credit. It was one swipe of my debit card in full payment. Years ago, when layaway was popular, companies didn't give your purchase away to another customer. I fully paid for my furnishings day one of the transaction; therfore, one would think my items would still be there for whenever I needed them. But they weren't. The store never told me of any such policies. I was displaced from my home by the end results of both Hurricane Laura and Hurricane Delta, and the staff knew that. I also told both the associate and manager that I would need my purchases as soon as the following month, so I thought. But the contractor for my house was on many different pages, to my surprise. With the contractor's incompetence and criminal ways, my house was delayed its completion eight months later than the initial end date. Unfortunately, I had to hire another contractor to complete the job. Nonetheless, Ashley should have, at the least, given me heads up that they had given my belongings to another customer, and all what I ordered would take three to four months to replace. This Ashley didn't even do that. As I mentioned earlier, to more complicate the matters, I had to contact another Ashley store in Lake Charles, Louisiana to get refunded. The experience was extremely stressful.😡 I never heard of such business policies of giving your purchases away without letting you know ahead of time that it's a possibility if I don't request a delivery date of the purchased merchandise that was paid in full, in a timely manner, that the merchandise can possibly be given to another customer. I also never ever experienced with any business, small or big, why my refund was such a big issue when I never ever possessed the items. And companies, businesses, corporations, and many people, are wondering why Amazon is taking over and will eventually completely take over.🤔 And I'm not a big fan of Amazon's practices toward their employees; however, I am an extremely huge fan of the truth, regardless of whom or what the truth may be pertaining to. So, with that said, you'll never get any hassle from Amazon when it comes to returns and refunds, especially if you never received or possessed the item or items...smh...Heavenly Father, what has gone wrong with this country? Corporate greed and bullying must come to an end. I'm just so afraid when the great working people, the citizens who actually keeps this country afloat, finally wake up, if they ever wake up, it will be too little too late. Maybe the Milleniums and Gen Z will stop the madness of corporations because the Baby Boomers and Gen X certainly haven't. The Baby Boomers and Gen X are too busy caught up with their materialistic and superficial mindsets about their homes, cars, and jobs. Let's hope and pray that a generation will wake up and demand what is right and fair for all because Ashley really stressed me out and worsened my already stressful situation.🙏🏾...smh

Loved loved my visit! Absolutely the best customer service ever, Tammy Took care of us helped us from beginning to end. Made me feel very comfortable with asking question. She was very knowledgeable in all styles helped us make the best decision on our furniture. Definitely will be back for more.

Staff was great and knowledgeable about prices, discounts and availability and were not too clingy.

Salesmen are overall nice and try to engage with customers with their needs. However, if you plan on buying anything from this store, expect long wait delivery times. We bought a living set in early March 2021 and we were told we’d get them by late March. The time came and no call from warehouse so I decided to call customer service and I was told my furniture is scheduled to arrive until late May. If I would’ve been told this since the beginning, maybe we would’ve still bought them but the fact that we were lied about and gave us false expectations is what really bothers me about these people.

Horrible service! Nobody ever gives you an accurate answer. I bought a bedroom set in February and they been bringing the set in pieces! I told them NOT TO BRING ANYTHING UNTIL THEY HAD MY SET ALL TOGETHER. They called me last month to tell me they would be delivering everything and when they arrived they told me that the headboard had broken and left everything else. We are going into the month of may and I still don’t know when will I be receiving my merchandise!! EVERY MONTH THEY GIVE ME DIFFERENT ANSWERS... I am very close to canceling this entire order. PLEASE DONT BUY ANYTHING FROM THEM!!!! Ashley HomeStore

Do not buy from this store. B4 u buy or even go in the store. CHECK BETTER BUSINESS BUREAU!!! I have been waiting 4 months for my living room set. Delivered partial and no clue on when I will ever get my complete order. I called today and they said sorry we delivered your loveseat to another customer. Talked to sales rep and manager weekly and home office, totaly a waist of time. They will lie to you selling items that do not exist. They will not refund either. Then they will reply below with a lame excuse about patients. Wonder if they have half of their order months later and say have patients !!!!! Filed grevience with BBB!

I loved shopping at Ashley Furniture! The salesperson ask as about our family and needs and quickly showed us several den sets to fit out needs. Go to Ashley first when shopping for furniture.

I picked out this barstool to be delivered to my house but I was sent the wrong stool, I'm still in the process of getting the right one. I won't be going back there, I don't like stress.

Very nice furniture. A little more expensive than others but way more better quality on the furniture. Sellers are very attentive and helpfull

If you need furniture in a reasonable time frame then don't go to ashley,unless you ok with them houlding on to your money for 6 to 8 week's or even months as in more than one,canceling an getting refund take longer you better off going somewhere with a organized distribution center with envetory but don't take my word about it check the bbb conplaints up date to so call owner if you are going to respond to a review then respond,I know the difference between a response an a can response a can response is a computer response in other words not a response

Luiz Maldonado is the salesman to go see. He was very professional, patient and knowledgeable.

Horrible experience here. The sales guy totally mixed up our whole order. And to make things worse he mixed up our warranty on some of our items. Our couch broke after just a little under 2 years, and yup we didn't have warranty on this because the sales guy sucks. 🤬

Friendly staff members specially Travis, store was very organized and clean. Overall purchase experience was great and easy.

Worst furniture experience ever. Similar to other reviews, we placed an order for a sectional sofa and ottoman in the first week of March. We were told at the time of purchase that the sofa will be delivered at the end of the month, due to low inventory. Because we liked the sofa, we were willing to wait a week or two for delivery. Sales representative told us he would reach out to us close to the delivery date and update us on status. Fast forward a month and no contact from Ashley Furniture or delivery. I reached out to our representative who notified us delivery was delayed. I asked him for an ETA and he went radio silent. After another week, I reached out to Ashley Furniture through an alternative store number and another representative this time told me the sofa was delayed and additional two weeks and the estimated delivery date is the same week we would be travelling and out of town. When I asked for a specific date, I was given no answer (once again). And the best part is that the ottoman delivery is delayed even further until May. Keep in mind, none of this information was being given to us proactively. We had to contact them every single time. I can't speak to the quality of the furniture as of yet, since who knows when I'll actually get to use it but customer service has been non-existent. Never buying from Ashley Furniture again.

Amazing customer service. We absolutely love this stores be everyone was so sweet and helpful.

I had a very good experience, I just wanted to look but with the help I received I was able to make a purchase and stick to my budget. They also have a very nice selection to choose from and customization.

Nice furniture and good pricing. Process took a little longer than I would have liked, but good experience overall.

Delay after delay on delivery ended up cancelling order. Went somewhere else.

Nice place 2 shop

If I could rate it zero stars i would. Horrible customer service. The sales manager Willie was no help at all, when trying to put in a warranty ticket for a sofa that isnt even 2 years old. When I would ask a question he would answer and leave. Not even wait to see of the issue was resolved. I felt as he was purposely trying to avoid the situation. I had to sit in the showroom and get all the info myself from the display item in order to submit the ticket. Instead of him providing me with an invoice showing my purchased items.

Again I leave this review because my last one seems to be missing. Horrible furniture. I was happy with it until the leather on my couches started peeling when I was told there leather does not do that. That’s the only reason I bought it. Now they are giving me the run a round. It’s been months and nothing done. We payed for the warranty and it is not covered. My furniture is discontinued and they are willing to let me pick a new couch. That’s great but the love seat is starting to do it and I am not having two different pieces of furniture. They want to charge me to have someone come look at the love seat. It’s absolutely ridiculous. I sent the email to the feedback team and got nothing back. Horrible customer service and furniture.

Excellent customer service by Amir who went above and beyond and out of his way to give us a great deal with free home delivery! The layout of the store is easy to browse and visualize pieces and imagine what they would look like in your own home...I could have spent hours there...I will definitely go back again and if you are looking for furniture, decorations or artistic pieces...this is the place to go!

DO NOT BUY HERE, save money and a headache. They offer the warranty that will cover NOTHING, if you call the warranty place they will blame Ashley furniture and then Ashley furniture will blame the warranty Cbs place, and then they will say that they don’t work together What a joke! Please believe me and don’t ignore they 1.5 reviews star like i did. Worse place, worse material, worse warranty service and worse costumer service.

The furniture are a little pricey, but the product worth it. The designs are nice.

Luis was so helpful and right to the point ! We came in, knew what we wanted and he delivered. Bonus .. He gave us discounts & helped us get free shipping. Great experience and I left so happy.

Employees were very professional and nice!! Sergio was our salesperson. He was very knowledgeable!!! Totally recommend him!

Highly disappointed, they failed to mention our furniture would take over a month to deliver. Ghosts after the sale, thanks Victoria Update March 31, 2021 Sent email as instructed in their canned response and have heard nothing. Go somewhere else if you need furniture.

Luis was very professional and was very helpful. I advise asking for Luis when shopping here.

terrible service and complete lack of customer care

Found sectional we liked in 5 minutes and Amir was very helpful in explaining to us all the details of our purchase. He made it easy n we will b back again because of his good service

It's a very good place and very nice sales. I had a very nice experience! Will go their again!

Brian was great, he helped me choose the perfect bedroom set and sectional for my home!

Luis helped me shop the better deal of online vs in-store. I have had Ashley furniture for years. I have used the furniture warranty in the past. Top quality place.

They were helpful and friendly did my purchase with ease.

This was my second experience buying furniture from this store and Travis makes the entire process a breeze. He is friendly and professional and highly recommend asking for him if you are in the market for new furniture.

Dont buy from this store!!! All lies!!!!!!!! You wont receive anything for months!

Ordered a couch from this place as a gift for someone, waited 2 months to have it delivered, when they promised it will only take 2 weeks to deliver. Then the day it supposed to be delivered, they're trying to deliver it to the wrong place. They were better from my previous experience. Update: they claimed that they fixed the address, the next day, they sent me another email, and of course it's the wrong address again. They need to hire knowledgeable people. Update the day of delivery: It was ordered on 1/23/21. They promised to deliver it in February, never happened, finally we got a call that it will be delivered . The problem is they were planning to deliver it to a mashed up address of me and where it needs to go. It's so clear when i bought it, that it needs to be delivered to my mother in law but no one gets it. We corrected it the day before the delivery, i spoke with Andrew in that 1-866 number, he assured me its corrected, then when they tried to deliver it , they're trying to deliver it to to the wrong address again, and when they talked to my sister in law who lives in that house where they supposed to deliver that furniture and she's trying to correct the address number, they won't believe her. We called the 1-866 number again, and they told us that it's corrected but no one communicated it to the delivery people which for me is very unacceptable. You need to start hiring competent employee, from sales up to the management. No wonder, when i went to your store, there's not a lot of shopper anymore bcoz of your really bad customer service. I pre paid that furniture, i hope you can refund me my money as fast as you took my payment.

Like many others I have been extremely disappointed with Ashley HomeStore and won't be purchasing from them ever again (I'll pay a bit more to get a level of service that anyone buying furniture would expect). The buying experience was fantastic, we had a salesperson who was very friendly gave us space and helped us get a fantastic deal on furnishing our new home. When we paid we were promised that we'd have all our furniture delivered on time (a month and a half out... bought in mid-Dec, expecting first of Feb). Along the way we texted with our salesperson who confirmed multiple times everything would arrive on time. Here we are going on 2 months later and we still don't have the bulk of our furniture. I am appalled at the absolute lack of service we have received from ZERO updates on when the furniture will arrive, ZERO support from the store staff (basically telling us it is what it is) and when I do call to get updates on delivery the poor phone team sound angry and put out. When we did receive a few pieces of furniture most was broken, or hastily assembled and thus working poorly. I would highly encourage anyone reading these reviews to seriously consider visiting another store. The price at Ashley may be good, however the level of service post sale will infuriate you to no end and you'll likely question just cancelling your entire order and starting over like I have. Update 3/24: I emailed the support team per their comments and I'm sad to say that, that experience has been just as frustrating. The individual I've worked with goes silent for 2+ days at a time, longest stint was 5 days. When I inquired about discussing some form of refund I was told they could only refund a shipping charge that I was never charged. Finally I chose to contact their online agents, and that experience has been the same, no support and unable to help with any of the requests. At this point I am thoroughly convinced that Ashley furniture has some serious issues on the back end with delivery and production and their customer service team is unable to meet the needs of their customers. I would encourage anyone reading these reviews to seriously consider alternatives before shopping here.

Good inventory at this store and appreciate not being hounded by sales reps when we shopped. This is a good location, too. Only cons are the delivery times (seems to take several weeks for furniture delivery whereas other stores offer same day or just a few days post purchase) and it takes forever to complete the sales. We spent hours just waiting on the representative to write up our ticket and get us out the door. I do like the quality of their furniture though and have purchased several pieces over the years.

Waleed at the Houston location made the process of purchasing our new couch very easy and stress free.

Worst buying experience ever!!! They Lie... Delivery date has been changed without notice 3 times and as of today 03/06/21 they have not confirmed a date to deliver my item. Whom ever runs their warehouse needs help. This has me regretting not spending my time and money elsewhere.

I had a great time with Victoria today. She helped me found the sectional couch that I have been looking for everywhere. This furniture store has a wide variety of items that you would not to miss out on.

Bought a bed, 7 months later, no money, no bed. We had Willy work with us, it's a shame because over many visits and months, he was nice and charming but that was it. We never got our bed. We weren't called when the first one had a broken piece and couldn't ship. We weren't called when the bed was discontinued. We weren't called to learn our bed was never going to come. The refund took wayyyy longer than it should have. Businesses like this one will reply to comments to seem like they care, but 7 months of begging for a bed, or decent service or a refund is pathetic. Don't let these people screw you too.

Amir was very patient with me. I showed up close to Cell 8pm and left after 10pm! Willie was also great and I never felt rushed even after store hours! Thanks guys for all of your help!!

I was helped very fast and got all i wanted meet, very happy with my new furniture

Luis the sales rep, was very helpful and processed my purchase thru quickly

It sucked and someone stole my glasses but I will take the blame because I shouldn't have taken them off in the first place but whomever took them i hope you go blind....PERIOD

BEYOND THE MOST HORRIBLE CUSTOMER SERVICE WE'VE EVER EXPERIENCED. WE'VE SPENT $2,000 ON BED FRAME AND MATTRESS IN STORE. AT THE TIME OF PURCHASING, SALESMAN SAID EVERYTHING WAS IN STOCK AND WILL DELIVER. DELIVERY DAY COMES, ONLY MATRESS AND 1 PIECE OF THE BED FRAME ARRIVED. THEY MENTIONED THE PARTS WERE BACK ORDERED, FINE. FINALLY SCHEDULED FOR A 2ND DELIVERY FOR THE BACK ORDER PIECE, WAITED AROUND FOR THE 4 HOUR WINDOW. NO SHOW, NO DELIVERY AND NO FREAKING CALL. CALLED CUSTOMER SERVICE AND THEY SAID IT DIDN'T GET DELIVERED BECAUSE THERE WAS AN ERROR IN THE SYSTEM. LAST ATTEMPT TO DELIVER TODAY ; AGAIN NO SHOW.CALLED FOR STATUS AND THEY SAID ORDER IS ON HOLD AND APOLOGIZED BECAUSE THEY HAVE A LOT OF NEW AGENTS THAT ARE NOT TRAINED PROPERLY......? DON'T WASTE YOUR TIME OR MONEY. WE WILL NEVER PURCHASE ANYTHING FROM ASHLEY'S AGAIN. EVERYTIME YOU CALL CUSTOMER SERVICE, THEY WILL HANG UP ON YOU. PATHETIC. THEY ADVERTISE TO BE NUMBER ONE STORE AND CUSTOMER SERVICE, THEY NEED TO STOP FALSE ADVERTISING.

durable & comfortable furniture!!

I visited this store for the President’s Day Sale event The sales associate that assisted me was very helpful and knowledgeable. I was able to take my time to just look around without anyone following me yet still available to ask questions. I did end up making a purchase since I was comfortable leisurely walking the store. I will go back for other items as they had a good selection and good prices.

Went to the store after visiting Rooms to go, hoping to find the quality I was looking for. I’m happy to say I did! Purchased a beautiful bed set and a mattress. The deal was unbeatable! I’d recommend this specific store, the staff was great and transparent which I definitely appreciated!

Carve is a very helpful salesman. Not pushy and very understanding.

Luis is great very helpful, got the perfect comfortable couch!