Ashley | Houston, TX 77084

Professional and very helpful.

Agent told me that i would receive my items about 2 to 3 weeks .. Last time I called , delivery was scheduled for 9/30/22 . I has been over 12 weeks today and still no updates. I would ve never made the purchase if i knew that. Unacceptable!! I ll post the name of the seller soon . She lied to me and my wife . We didn’t even finance , we paid over $3500 cash . From Katy store

We had an overall great experience at Ashley furniture. The furniture was beautiful and had a wide selection and our sales person Roshan was very attentive and helpful. 🙂

Our salesperson. Roshane was awesome. Very courteous, helpful, and knowledgeable of your products.

Very helpful sales people and excellent quality of furniture at reasonable prices.

Worst customer service & delivery service ever! At the store and over the phone. My order is 4 months late and they send parts of the order and leave a few out so you can’t put the items together! Internal departments don’t talk to each other. You call for customer service supervisors to call you back, this has to be approved by them first then they decide if they want to call you or not and no one calls you!

Very good he did a great job representing me I give him 10 star 100 percent Absolutely wonderful

My sales associate Zachery was very helpful, friendly and understood what mattress I was looking for(hybrid) and I got a great price also. He's a talented young salesman. Thanks BUDDY!!!

ZEROOOOOOO STARS. TRASH SERVICE!!! AVOID AT ALL COST. Paid cash for my table which was supposed to be picked up by me. Received a call from a young woman and text that my item is ready for pick up, drove 1 hr to the warehouse and guess what? The item wasn't there. Warehouse refers me to customer service, customer service refers me to the store, the one time the store answered the phone I was shuffled back to the warehouse, warehouse again refer me to the store, which is no longer answering the phone. I'm going back to get my money from this low class place and they gonna refund me my hard earned cash, plain and simple. I must mention that a supervisor from the warehouse tried to help, but was unsuccessful. ASHLEY CUSTOMER SERVICE IS COMPLETE AND UTTER TRASH. I'm steaming more than a locomotive right now!!

I have decided to edit my review from 5 stars to one star. Ashley furniture in Katy Texas have employees in this particular store that don't know how to do their jobs. the sales person messed up our order but we were never contacted by the store when we were contacted by the store it was to set up a delivery date the delivery date came in went. Long story short they screwed up the order so bad that we ended up canceling the order they did nothing but lied to us I was told that we would get a refund in 3 to 5 business days however another lie so I do not recommend the store in Katy I do not like the way they handle things All they wanna do is lie and tell you one thing and do something else therefore if I could I would give them zero star ratings Very displeased customer will never go to that store again.