Ashley | Houston, TX 77027

Ashley Houston, TX


Your Local Furniture, Mattress & Decor Store

We are temporarily closed. Please visit our nearby stores in Katy (19660 Restaurant Row), Sugar Land (16762 Hwy 59 S), and Pearland (2806 Business Center Dr). Great style doesn't have to be expensive! Ashley HomeStore cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Houston, Texas at a price that other companies cannot compete with. Ashley HomeStore has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us at Post Oak Park Shopping Center, near The Galleria. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

Customer Reviews
3.7 Star Star Star Star
(2318 reviews)
Star
Silvana Perconti 11/26/22

Do not purchase their 5 year protection plan - it's a scam. I purchased a this plan for my couch, because I was promised unlimited spot cleans but, even more important, 5 deep cleans over the time span of the plan. I filed a claim for a spot clean over a year ago, and I am waiting for fulfillment to this day. Now, one year after receiving the couch, I call the contractor again to schedule my first full clean, and I am told it's not included. Called AF directly and they confirm it's not included. I definitely feel deceived, because my the sales person advertised this with deep cleans included. In addition to the poor, or more lack of, communication we experienced regarding furniture delivery, I can say that I will never be a customer at Ashley Homestore again.

Star
Samaneh Dowlatshahi 10/28/22

Very poor customer service. I exchanged an order and Ashley charged me twice for warranty without cancelling the first warranty. This was over 500$ that needed to be paid from Ashley however they don’t respond back and have done zero to get this money back. I don’t understand how can they just not To send my money back !

Star
Tyler Knighton 10/22/22

Will never buy another piece of furniture from this place. Low quality and terrible service.

Star
Jean Brooks 9/16/22

Victoria Odumu 9/6/22

4k worth of furniture just for me to be waiting 3 months for it in an empty house, I purchased a new bedroom set + mattress and dining tables and chairs as well as a couch and comfort chair for the living area I wish I could rate this place 0 stars because they constantly kept bumping it back they said i'd get it in early August and I would call weekly and it's still not complete, its now September I ordered everything in July and now they are saying it's gonna be ready in October, I canceled and got all my money back. Don't order from here they're gonna keep you waiting way too long especially if you're new home is empty.

Tracy Warren 8/1/22

I ordered over $2K worth of furniture on July 9, 2022. I received an email letting me know my delivery date was scheduled for July 23, 2022. I verified the delivery date three times within that week and rid my other living room to make the delivery and assembly more achievable and less stressful. On the day of the delivery I had family and relatives from various states coming to visit and there was ABSOLUTELY NOWHERE for anybody to sit!!! I called again and they said “oh I’m sorry, your furniture is on back order”! BACKORDER!!!!!! They replied with your delivery is now scheduled for August 6, 2022. 🗣 AUGUST 6th???? I then received a call on Friday, July 29, 2022 at approximately 9:55 am from Ashley Homestore giving me, Tuesday August 2nd as a first available and I said I’d just keep my August 6th date because I wouldn’t be home. She said okay and she had me scheduled for the 6th. I eventually wound up being off on Tuesday, so I called Ashley on Monday, August 1st to see if they could honor Tuesday’s date then they tell me oh we see you are scheduled for Thursday, August 4th. 🗣AUGUST 4th??? I’m like where did that date come from??? That’s not what I indicated to the representative when she called and they all keep saying “oh, I’m sorry, the system changes the date”! 🗣THE SYSTEM CHANGES THE DATE??? Are you kidding me??? I’m plastering my review in everyplace where the eye can see. I will NOT order anything else from Ashley. If I’m at a non-Ashley store and I see the name Ashley (made or manufactured by) I’m still not buying it!!!!!

Star
Dustin Werner 7/20/22

DON'T DO IT!! DON'T BUY HERE!! We bought furniture in Nov. I was told we'd get our furniture by the end of January. We are still waiting, and it's the end of July. The worst customer service ever!!! We have purchased many items from Ashley, but this will be the last. The absolute worst service! And you really aught to fire whoever Dominique is in your customer service department. I'm talking hot hot HOT TRASH customer service skills. If rude were a photo in the dictionary, it'd be a photo of Dominique laughing at her customer's frustration. And this is from one of your "customer service managers"?!? I will drag Ashley's Furniture name any chance I get, and Dominique's too.

Star
Lance Long 6/30/22

Lied about delivery dates. non-responsive to requests for updates. We had a big order, enough to fill 3 rooms. I will be cancelling all orders tomorrow. My nephew warned us to never order anything from Ashley and he was right. We should not have ignored him. I will never set foot in an Ashley Furniture Store again. It is unfortunate, because I thought we had solved all of our furniture needs in one stop.

Star
arbind chaudhary 6/16/22

Worst customer service ever. They took my order and it’s been 7 months and they have not delivered it yet . Every time I call it’s a waste of hours and they keep extending the deliver date .

Star
Monica Sylvest 11/23/17

I received my refund from my protection agreement. After paying off my account they are saying they can't find it. Will never shop their again!!!

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