Ashley Outlet Houston, TX

James was very knowledgeable and helpful great personality thank you for all your help James

I usually don’t waste my time writing up reviews but I have been dealing with this for longer than I should have. Shopping at the store was fine — staff were nice, and I had no issues interacting with them. When checking furniture items and discussing the delivery date, I was told that every item (king-sized bedframe with mattress, 1 dresser, 6 chairs and dining table, L-shape sectional with chaise decorative pillows, 1 coffee table and 2 end tables) would arrive on the same day. I triple-checked this with both the manager and James, the salesperson, as I had limited availability to be home for delivery. Each time I asked, they confirmed positively, and I proceeded with the purchase. Come delivery day, I only received the bed frame and 5 chairs with the dining table. The delivery people had no idea what else they were supposed to deliver, and I had no clue that not everything was coming. I received zero communication from anyone at Ashley regarding the missing items. To make matters worse, the bed frame arrived damaged with scratches, and 2 of the 5 dining chairs had visible marks. None of the delivered items were covered or protected in any way. When I called about the missing items, I was told the rest would arrive 2 days later. I had to investigate and find out on my own that the 2 end tables would arrive at the end of June, which led me to cancel these items. On delivery #2, I was still missing my dresser and the chaise section of the couch — and they had not even ordered the correct pieces. The dresser also came faulty with pertinent screws that fell out (pictures attached). This has now been going on for over two weeks, and I still do not have everything I ordered, despite multiple confirmations from store personnel. Additionally, James the salesperson I was in contact with promised to personally deliver the missing dining chair, but that never happened. Continuing the theme of zero communication, to this day the chair is still missing. Lorie and the manager were helpful with at least honoring discounts and potential solutions. Unfortunately, after much back and forth with Ashley, the issue remains unresolved, communication is practically non-existent, and when there is a response, it is slow. It requires me initiating and having to call them every single time for an update. Given my limited time, I had to personally return to the store to try to resolve this in person. This way of doing business is egregious, unimpressive, and unacceptable. My time has been repeatedly wasted, and the lack of communication and accountability in EVERY aspect of this delivery is appalling.

Had a wonderful experience, Mike and the whole team were welcoming and great to work with!

I liked the fact that you can pick up your furniture the same day.

Good customer service

Good service take helper they don’t have people to load for you

Friendly service and no pressure

(Translated by Google) They advertise specials but I didn't see them. (Original) Anuncian especiales pero no los vi

Very professional and very friendly. Greet you when you come through the doors. They answered all your questions and helped to make sure your purchase went smoothly.

My sales representative Laurie did an amazing job.

Mike was amazing thank y’all so much !

Beautiful furniture Good deals Helpful staff

Very helpful team. Lory was great and the manager I think (forgot his name) with the handsome sport coat was very helpful and they gave me a good deal. I found exactly what I was looking for. Thank you Team

Our purchase went very smoothly and the staff were extremely helpful. Especially James who was very pleasant and enjoyable to work with.

Great customer service! Found what we wanted.

The Sales team at the Outlet Store location are phenomenal! Everyone was communicative and the Sales guy Mike went out of his way to make my shopping/purchase experience positive!

Sold me a Tier shelf without the shelves ….and I’ve been calling and speaking with associates about it and they tell me they will have someone contact me but I’m still waiting and I can’t do anything with this

The sales rep Naomi and her manager were very helpful when I purchased this recliner. It was a floor model and to be sold "as is", but they still called in their repairman to fix part of the mechanism. Quite happy with my purchase!

Staff there are very friendly!

Ali really took his time with all our questions. Highly recommend inquiring here!

I purchased a mattress and base. I tried it out and am very pleased. The employees were very nice and very helpful. I'm going to do other purchases in the future.

1st time going to Ashley amazing customer service. Everyone there was really great made me feel comfortable and walked out with new furniture. Very satisfied

My sales consultant Namoni was so friendly and knowledgeable. She explain the difference in the various furniture pieces I was looking at. Her exemplary customer service afforded me to make sound decisions on my purchases. The team appeared to overall work well together and all were nice. However, the one lady was very short and rude to Namoni when she asked her a question regarding closing out my purchase. Overall my shopping experience exceeded my expectations.

Tried to come on a Saturday but they closed at 7pm. They need to update their hours.

James Allen was extremely knowledgeable and professional. He listened to my mother's requests and understood his assignment. I was equally impressed with the entire team, who displayed teamwork and genuine kindness towards each customer that entered. I am pleased to know that James is representing Ashley Outlet because we left The Dump earlier due to poor customer service. I highly recommend this company for hiring great workers.

Thank you for working with me to exchange the damaged couch and get another out on the same day. Ya'll were very nice and helpful.

I love the attention I got! They took their time and walked me through the selections and process. I didn’t feel overwhelmed.. I walked out with a huge smile!

Great staff!

I never bought a mattress straight out the box. At first I freaked out. But after 24 hours I owe them a apology best mattress I ever slept on for a great price

Polite and knowledgeable personal

Excellent customer service and low cost!

(Translated by Google) Very good quality furniture and good prices. Very friendly service and they speak Spanish. (Original) Muebles de muy buena calidad y buenos precios trato muy amable y hablan español

The easiest, most professional and pleasant buying experience ever!!

First let me say that I wish I could complete 2 reviews. Mississippi Mike was very helpful. He was very knowledgeable and patient. He explained the benefits and had me sold on an adjustable base and Queen bed. Unfortunately the General Manager is a jerk. He is rude and extremely condescending. I understand “upselling “ but hearing customers out is also important. There was another couple that ended up leaving as well. I walked out and purchased elsewhere. Although I wanted to purchase from Mike, the fact that I would possibly have to deal with a very unpleasant and unprofessional manager at any point during my transaction caused my to not make the transaction

An amazing experience shopping for furniture. Our salesperson Niaomi was very helpful.

Customer service was outstanding and bought a quality sleeper sofa at a great price! Go see Krystal if you're in the market for new furniture!

Love it so much. Too far to drive. Will recommend

Young lady heled with my selection. Thank you! I WILL be back!

Incredible experience at Ashley’s with Lori❣️ She spent so much time helping us find exactly what we needed. She made sure everything detail was taken care of in a very personal caring way-not like our experiences with other sales people!!! Thank you Ashley!

Great customer service and good prices

Price was unbeatable!!!

Great customer service! Reps were very helpful and friendly 🤗

I absolutely love this store. Customer Service is impeccable and very professional James. Our store representative is amazing. He is so friendly I have been to this store twice and James has helped me thank you!

My experience was very professional. They showed me all the INS and outs of what I was purchasing at a professional level. I was very satisfied with Michael.

The team there was absolutely amazing. They made my furniture buying experience peaceful and a little bit exciting. I enjoyed the furniture lessons with Mr. Mike. Naomi's customer service was on point. Mr. James was a great help as well. Thank y'all for the great service and my comfortable recliner.

Exceptional service by Laura. We went in there looking for a specific dresser and didn’t see it on the floor. I planned to come back to see if they received one and as I was leaving Laura mentioned they have one in the warehouse that hadn’t hit the floor. She verified the dresser I was looking for and found it 50% off. I am extremely pleased!!!

Naomi gave outstanding customer service. She even went the extra mile by coming in on her day off! And the manager and general manager were both pretty awesome as well. I will definitely be back and refer all my friends and family.

The people's are really nice and helpful enjoyed being there that's my new furniture store

The only Ashley furniture dealer that I will deal with. They are great and easy to get along with, the rest of the dealers in College Station Texas are trash and liars…

Krystal was an amazing salesperson she had so much knowledge about the product and made my decision so much easier. The bedroom was nice and so was the price. If it wasn’t because I received the wrong color of bedroom set and due to Ashley furniture policy they will not exchange it now I’m stuck with a bedroom set that I did not purchase. And Krystal told me she could not help. Customer service told me they are not about to lose their job just because they won’t exchange it. There’s more big too much to explain. I have also sent an email to dispute and of course no one will respond.

I went in a few months ago and found a couch that I absolutely loved. The guy told me I would recieved before christmas since that was the only thing holding me back. The week of I called just for an update on if there is a more specific date yet it will be delivered. The guy then states it on back order and now it say I will not be able to get until middle of january. He said if I wanted to cancel I could with no penalty but I decided to keep the order while I look for somewhere else. I went to a few other store after christmas and found a similar couch that offered nexr day delivery but I first wanted to cancel order with Ashley's. I called and the lady answered saying only manager could do it but it busy but will have him return my call by the end of day. I never relieved a call. The next day I call early again a lady answered and said she will have manger call me I called mid day same thing. I never got a call that day either. 3rd day I called again same thing so I eneded up driving all the way which is a 45 min drive and had to wait 30 min just to get the manager to cancel the order. Week later and the finance company still shows a charge pending because it shows that ashley did not cancel it. It was alot of back in forth to finally 2 weeks later it finaky got cancel.

They delivered a table without a leaf. We called and called and for a month they keep saying they will look into it and then went off the grid. Do not purchase anything from Ashley. I’d never buy anything from Ashley and recommend same to others. Save yourself. Terrible service and staff BEWARE JUST FOUND OUT SIGNATURE WAS FORGED ON DELIVERY DOCUMENT!!!!! WE WILL BE INFORMING OUR LAWYER!!! Do not buy anything from Ashley

Everything went well. I would buy again with Ashley.

THIS IS THE BEST FURNITURE I HAVE EVER BROUGHT AND I AM SURELY HAPPY AND BLESSED!

I dont like writing bad reviews but I had such a horrible experience here Ashleys. We ordered a table on Saturday Feb 1st, we purposely got something in stock. Once we got home and tried to build the table we found out the hardware was not in the boxes. We had to wait until tuesday to call and to let them know , just for them to lie to us and tell us it will be delivered on Wednesday. It never got delivered. I called again today Thursday 6 for them to tell us it will take 7 to 10 days for the hardware to arrive to us. What we got was supposedly in stock. We will go almost 2 weeks with no dinning table! Such is so frustrating ,At that point we should of purchased somewhere else.

Horrible salesman wasn't aware about furniture

Great Customer Service from the Sales gentlemen! James and Mike were very helpful and remembered the pieces that we were interested in from several days ago. This is my second purchase from this location since 2021-2022. Thank you!

Zero stars if I could. Our experience at Ashley Furniture Outlet was nothing short of a nightmare. From the moment we walked in, the sales and management staff were unprofessional and at times, very rude. It all started with "Mississippi Mike"—he was the first red flag. Not only did he waste an hour of our time yapping about irrelevant details, but he also quoted us one price and then, once we returned to the store, gave us a completely different price. We were then rung up by the GM, “Hunter,” who had a cocky attitude, but that was just the beginning. Our delivery experience was the real turning point. Due to weather, it was rescheduled, which we understood. But then, on the day of delivery, it was delayed by three hours. When the sectional finally arrived—at 6 PM—it was the wrong one. We immediately contacted Mike, but he was of zero help. He just told us to refuse the delivery, which we did. Turns out, it was Hunter’s fault for putting the wrong couch in the system. The next day, we reached out to get clarity on what was happening, and that’s when the situation got worse. We ended up speaking with both Mike and the so-called “assistant manager,” who couldn’t have cared less about the mistake they made. They had major attitudes and didn't care to help us fix the issue. At one point, Mike even hung up on us—I have the recording to prove it. In the end, we did finally get the correct couch, but the hassle and frustration were just not worth it. The customer service was abysmal, and we hated the entire process. Next time, I’ll be shopping anywhere else. 0 out of 10.

Very nice and professional staff!

Excellent customer service

Awesome purchase experience with James.

Friendly. Kind. Professional. Searched and found the exact pieces I was looking for. Thank you for your service. Darlene

It was nice and easy to buy what I needed

Great customer service! Got a great deal. Would recommend them to anyone!

The wait time at the pick up is way too long.

(Translated by Google) lousy (Original) Pésimos

James was very patient with me, knowledgeable and helpful in selecting my furniture pieces. I was very impressed with his service! Thank you!

Delivery scam. Ordered a sofa, they promised delivery on 12/21. I would have to pay the delivery fee separate, in cash. Weird. On 12/19 they contact me and tell me the sofa won't be delivered now until 12/24 and that delivery is $170 and will be charged to my card. I've already waited over two weeks for the thing. These guys are swindlers and crooks, stay away.

Don is awesome! So helpful and amazing customer care.

Nice service nice people I think if you gonna buy from Ashley you should visit this place

Love Ashley Furniture. Got a great deal for my husband on an oversized power recliner. Krystal Reed was our sales representative and she went over and beyond in helping me and was very patient when I couldn't choose. I've bought here before and will continue buying here. Great service, great value, great furniture.

Good friendly service.

The sales rep was very friendly and helpful on getting the chair I picked out and fixing the chair where was needed. Thanks

Helpful and allowed me to shop in peace. Listen to my ideas of what I’m looking for to help find the perfect item. Thanks Now i just need the item to be just as good.

The whole experience was great! Sales lady was very helpful and friendly. The manager was helpful and friendly as well. I will definitely go back and shop again when I need to.

Mike and James were great to work with! Everyone there is extremely friendly and helpful. Mike is knowledgeable and provides no BS no pressure sales support.

Great service and really good discounts 😁

Great customer service! We love shopping at this location..

Nice selection of styles, and the folks were friendly and easy to deal with, no pressure.

Had a difficult transaction but the staff kept at it until everything was resolved. Lori, Hunter and James were incredible.

If you’re trying to pick your order it is a terrible process. They lack of customer service is ridiculous. They don’t acknowledge you, you ask for help and they tell you to wait that they’re working on an order, you stand there for 30 minutes in front of them. I called the sales man in the Katy location to let him know I’m going to cancel the order if I couldn’t get the order today, that was the deal. The guy in front immediately asks what’s my name and to let me know I’m checked in. Quick second process and made me stand there for 30 minutes. Other customers here were not happy at all either and other issues.

I came in for an interview. Just today was disrespected when I was asking a few questions. I decided to cancel my interview. You do not disrespect people when they're asking questions. Giving people attitude will not help you build customer relations.Or have people wanting to work for a corporation like this?You need to check your employee

Leaving this here to hopefully save someone time and money. Entering the store, within 20 minutes we knew what set we wanted. We simply wanted to know the price. Somehow, it took them 2 hours to look up prices/availability of set/available delivery days and take us through the purchase process - so make sure you have enough time on your hands. We told the sales associate we would only purchase if we could get the furniture delivered on our move-in day, it wasn’t until immediately after we made the purchase that we were informed by the associate that the delivery would occur almost a week after the requested date. Luckily, after several phone calls in the following weeks, I was able to resolve the delivery date issue, however this was something that never should have happened to begin with. Don’t sell to customers if you cannot meet their needs or lie about your ability to fulfill their requests prior to purchase. When delivery day came, the set was not the color we requested. We were told we would receive the white set as shown in the in-person display. On Delivery day, the set they brought was gray. We accepted it, as we were in desperate need of furniture. A few days in, we were having to deal with the potent smell of chemicals coming from the paint which we didn’t expect as it was our first time buying new furniture from Ashley’s. I wouldn’t have made the comment here except it was strong enough for us to be concerned for the wellbeing of my friends baby. But the biggest issue of all, and what led me to this review site is the squeaking of the bed, to the point that it’s almost screaming any time someone rolls over. Ashley’s does not have a streamlined customer service, they have an automated chat service line disguised as a “live chat” without even a bare minimum AI attempt at placating a unsatisfied customer. The automated chat forum will offer you an offensive $50 in return for not having to send someone out to fix their product as if you didn’t just spend over 2 thousand on it. If you decline the offer, they ask you to identify the problem part (how am I supposed to know what is causing the squeaking if no one has come out to take a look?), and then the automated chat ask you to take a multitude of photos of the furniture, “the problem part” and the serial number. Once those are submitted, the automated chat will tell you a live agent will reach out in the next two days. It’s incredibly frustrating and a huge waste of time and money overall. I recommend literally anywhere else before you purchase from this company.

The address provided by Google is a Tesla dealership, not a furniture store. No idea if an outlet store even exists.

Rude customer service from manager. We pointed out that the furniture doors were not aligned and there were chips and his response was “that’s fine, we don’t need you to buy from us”. Instead of acknowledging that something was wrong or offering for it to be fixed. Or maybe even offer another piece to look at? Instead we were dismissed. We recently puchased a bedroom set from your willowbrook location but now I don’t think we will ever go back.

Leadership could definitely be more professional in terms of clear and effective communication as well as empathy and understanding.

Terrible experience. I just got two couches then noticed the next day (late delivery fyi) there was a bed bug crawling on it. Took a picture and called customer service, who told me to submit a claim. The claim agent said they don’t cover that and we need to extinguish it and my email back did not deliver. Can’t call the store directly and customer service is terrible. Do not buy furniture if you want bed bugs.

Exceptional service

Manager Lori sold us a sectional at the price of $1,100. After looking online the same sectional was listed on the Ashley website for $855. I called and tried explain the situation to her. She didn’t want to hear it. I feel completely scammed! Really disappointed because I do like the couch!

While Ashley Outlet Store offers a wide selection of furniture, the pricing often feels inflated for what you’re getting. Many of their pieces are stylish but don’t justify the steep price tag when compared to alternatives. For the same quality, you can easily shop at other stores for a fraction of the cost, whether online or at local retailers. Places like Wayfair, IKEA, or even certain department stores provide similar designs and quality without the markup Ashley is known for. The Ashley Outlet positions itself as offering “discounted” prices, but in reality, much of their stock doesn’t reflect the savings one would expect from an outlet. While the aesthetic is appealing, savvy shoppers looking for value may be better served looking elsewhere. On another note, if you’re in the Houston metro area and need a top-tier realtor, Rose L. Dunn is the best in the business. Whether you’re buying or selling, Rose’s expertise will guide you to the perfect home—without overpaying, much like the lesson learned from shopping smart! #AshleyOutletReview #OverpricedFurniture #SmartShopping #RoseLDunn #BestRealtorInHouston #ValueForMoney

We really enjoyed our sales agent James he was real and outgoing and gave us a great deal will be back again

Great customer service!!!

Grateful is the best way to describe my experience! I called with an inquiry before arriving at the location. I spoke to Naela. Literally from the moment we spoke until the moment I walked out of the door, this young lady provided exceptional customer service! To begin with, my gps guided me to an incorrect location; Naela guided me directly to the facility. Very patient and very pleasant was her attitude! I had a terrible experience with Bel furniture & Naela went above & beyond to ensure my experience with Ashley Furniture was a breeze. Again, she was patient. I appreciated this so much because I was so frustrated with the previous merchant. She was attentive, professional & very empathetic. She thoroughly explained the payment options, delivery availability, the delivery process and how & when to contact Ashley if I had any problems. I appreciate her professionalism because she really turned my frown upside down. I enjoyed being in the presence of the entire team at this location because they were all polite, personable demonstrated teamwork and they all really appeared to enjoy their job! Grateful! Great job Naela! Thank you!!!!

Great people skills

Every thing good,but bad service to pick up

Lorie is sweet & ALWAYS very helpful!

somebody needs to fix your computers. employees were great. almost asked for refund due to slow computers.

Priscilla and Hunter were both a pleasure to do business with. We enjoyed shopping there and look forward to stopping by again

Carlos Williams was a very caring salesman go see him

Too unorganized. Waited last minute to change my delivery and promised that it would be delivered as requested. I cancelled entire order.

It was the first time I took my sister and mom with me to shop at that location. My sister is an apartment manager who has people to come in with just their clothing as everything else they lost and need a budget friendly place they can get started over for their famines. She was very impressed and will be sending all of her residents to that location. Carlos and the rest of the staff were so kind and friendly. Carlos helped us get my mom in and out of chairs that she could feel them and how well she could get in and out when she home alone. She will be 79 Monday and shopping for her a comfortable chair is what we did for her birthday. Thank Carlos and the staff there for us.

Staff very helpful, kind, & no pressure environment.

Chris and Hunter helped me a lot!!! I thanked Chris continuously for being patient with me while I picked out everything I needed for my new house. Hunter was helpful as well with working with another store to advise me to come there to find things that’s no longer sold in the store because it’s on clearance. Both of them were friendly and professional. Actually everyone in the store was friendly and helping customers. I advised Chris going forward I will come to them first to look for things I need for my new house.

My experience was great, no pressure sales with an excellent turnout.

Great saleswoman and great deal!

James met all of my needs and helped me pick out and purchase a nice sectional. I received GREAT customer service and John as well! I will definitely be back soon! Thanks :)

Mr. James Allen made our experience with Ashley Furniture one to remember!! Such a great salesman. He deserves a raise!!

I quickly found the item I needed and check out process was easy. Thank you.

Today was wonderful, great customer service, I applied, and it was quick / easy, Thanks Ashley Furniture

Hunter is always great in the nine years that I’ve been going to the clearance center. I met Rebecca and she was great also.

Closedown. No longer there

Chris was great and helpful. However, I had the best experience at this store with Hunter. My daughter and I decided to leave without making a purchase until Hunter introduced himself, asked the right questions and provided insight on the quality of the bedroom set we were considering. It was such a refreshing experience, I wasn’t sold an item, I was informed before making a decision on how this purchase would positively benefit my new home. Hunter not only wanted us to have the best quality but understand how it was beneficial to make the purchase and how to pay it off in a responsible amount of time. That’s superb important and helpful. He was personable, respectful, knowledgeable and friendly. I felt like I was making a purchase from a trustworthy nephew! Best shopping experience I’ve ever experienced! From Mia and Sunny thanks again Hunter!

The service was horrific, if I could give zero stars I would.

Friendly salesman and answered all my concerns

Rebecca made an extra effort to ensure me & my mom left with what we came for! I am thankful that she took the time to locate what I needed since I drove for almost an hour to get there.

Laurie was super helpful in finding me a table last minute.

Great sales personnel, ask for Rebecca. She is truly top notch.

I enjoyed visiting Ashley Outlet today . Very warm greeting from staff. Sales people exceptional in pleasing their customers. Special thanks to both Mr. James !

Laura was very helpful. Overall, the entire staff was very welcoming and friendly.

It was a great experience ( Rebecca was friend, detail with info, smile , patience.

I like that agents there! They was very helpful

Just bought our Sofas from here really loved the material also got our bed frame and so far I’m very satisfied with our purchase, Mr. James helped us get through with our purchase. Everyone is very chilled here, I liked how they don’t pressure you to buy something or are after you when checking out the items. Best place to shop for they have good quality items!!

Cool, polite , and thorough

This has got to be one of the bad Ashley furniture stores. Tried getting the full apartment furniture sets from Ashley. But when it came to finalizing the prices, the store manager "James" very abruptly and rudely stated that "Even though you have been Ashley customers for years and we would appreciate your business but we cannot provide any customer benefits and would let us walk away" while I understand that we all have a job to do, there is a proper way to say "No". Not the way the store manager James stated loudly and rudely. Well, for me and my family, we got a much and way better deal at Bel furniture with a superior and better quality sets and for much lower price and free delivery with free assembly. Now beat that Ashley furniture. Guarantee that I, moving forward won't be shopping at Ashley. And to the store manager James, keep your furniture and your loud/rude attitude to yourself.

I made a great deal with the people at Ashley’s Outlet store and the furniture arrived fully assembled.

The people were nice and helpful…I’m getting a beautiful couch…I love this store…I shop there all the time…5 stars all the way

Great & knowledgeable staff that helped to attend to us, they took the needed time to show us around and even fully assembled a reclining chair to show the full amount of tilt forward & backward recline that it was capable of.

I was assisted by James. He was patient, respectful and assisted me identifying the perfect items for my grandchildren.

Team was very knowledgeable and helpful. Will be back

I have never been so touched by this team of individuals. This has become my one stop shop for new, refined, and repaired. Everything about this outlet is wonderful. They truly honor their word with their warranty. Waste no time deciding what is right for home with any of Ashley’s great merchandise. You are indeed treated equal and like an extension of family. Great work!

The Ashley employees were all so helpful as I looked for a mattress for my wife and I after moving to Houston. They were good at listening to me and then showing me options according to my requests. I’d definitely recommend them to anyone looking to get furniture. They made the process 100x easier.

I had a great experience. The furniture was great. The move-in was extra special totally five star in my book.

Wayyyy over priced.

Awesome service! Tracie was really kind and helpful. Couldn’t ask for a better experience.

Tracy and the rest of the staff was very helpful with making sure I was a happy customer.

It is the worst experience with this furniture store. They sold me a warranty that covered stains on the furniture, scratches and if I put something hot in the dining room the marks were covered and that the warranty was for 5 years once you purchase it, forget that they validate the warranty. warranty they send you a technician to repair it and a year passes and in that year it never happens. The report and after a year they tell you that this is not covered by the warranty and if you want they will send you a technician but you have to pay for it out of your pocket. Their guarantees are a theft. I have bought 3 pieces of furniture and I have had problems in two and I have never have fixed. They sell you lies about their protection guarantees.

The service that I received at the Ashley furniture outlet store was second to none, the staff was very friendly and was extremely informative! I will always visit this location, they made me feel very welcomed!

It’s terrible website says they close at eight we get there at 7:20 and they’re saying they close at seven but website said eight then will not leave us in this place sucks

Quick, easy, large selection and friendly workers but best of all good deals!!⭐️⭐️⭐️⭐️⭐️ I would recommend this place to others and return if I need a mattress, bedroom set, reclining chair… you have to see it in order to believe it.👍👍

The staff were lazy and unhelpful. They were ignoring customers and engaged in their own private banter/foolishness. When one of the sales persons finally did offer assistance she blatantly told untruths. Every time I asked a question about prices, product, or services, her story changed. It was frustrating. I WILL NOT shop here again. Customer service is the backbone of any retail establishment and this location is definitely lacking. It’s sad how low this company’s values have tanked. Hopefully, I caught them on a bad day and my experience was a fluke. Either way, some additional training is much needed. Maybe closer oversight by a manager.

Unknowingly, I came to the store right before they closed, so I offered to come back the next day to make my purchase. I was told it was no problem to stay and that they'd be happy to take care of me! The sales associate, James did exactly that! The item I came in the store to see in person, I found online and James had to go to the back to retrieve the item and unwrap it for me to see it! I loved the item and made the purchase! James and the rest of the sales team was so accommodating and provided excellent customer service! Stop by and let them take care of you!

After a mix up with my purchase. I was feeling like I was about to be messed over...but then something happened. James happened! He did something that I haven't experienced in a long time! Great customer service! He made some things happen and got me situated. Also, even though Lionel was a bit frustrated with the mix up he still handle himself as a professional! Will be back for my next purchase! Thanks guys!

Amazing experience with sales team. It was during Spring break when we made our purchase and the sales team, just like us, had their kids with them. It was a great family friendly experience.

My experience has been the best went in just to check out the outlet store on Airtex they had a lot of beautiful stuff prices was reasonable and I found what I had been checking out online my sale person was Becky and the manager was helpful as well if you looking for some update furniture I recommend Ashley outlet. Cathyrn

It’s was amazing the employees were very welcoming and polite I can say James Allen help us and went an extra mile I can say to find a sleep sofa a good choice color and budget also give us the choice to select pillows for it in that I wish you guys had more selections to combine but I was pleasant with what I got I can say now my kids love it they have a great sleep also I can say I will definitely go back to buy my bed in the future I see some interesting ones the only thing I wasn’t not happy it’s that when online I try to qualify but never got a good approval so thats when I decide to go buy it personally and pay it right away so far my experience was good..

Hey, my experience with James was very pleasant. But I got the bed home and it looks like it has been used. Only have 7 screws, with no directions and several torn places in the side boards. Spoke with James and he advised that I come back tomorrow for screws. I will need other hardware to put the bed together.

Rebecca was very kind and very helpful. She made sure that I was a satisfied customer and that my item I purchased was properly taken care of. I like Ashley Outlet.

(Translated by Google) Always kind Aurora, thank you for serving us over the years (Original) Aurora siempre amable, gracias por atendernos en estos años

Very professional and helpful

Let me start by telling you.... REBECCA, REBECCA, REBECCA. Now I'm not going to go into deep details but I will tell you that by the time we started the finalization process we were both in tears. Life can be hard and I see now that there are still great people in this world. This woman was nothing short of amazing when it came to assisting me. Granted I get it, it's there job to sell furniture no problem but it's not about what you sell it's totally how you sell it. We sat on every couch and love seat that they had trying to find the perfect one for me and my family. Not once did she make me feel rushed or came across impatient. My situation was a little different and she was there every step of the way. Thank you Rebecca fir be simply joyful and understanding. The world definitely needs more people like you around. PHILIPPIANS 4:13

I was pleasantly surprised by the warm greeting and the abundance of furniture options. Lionel was incredibly helpful and patient. I look forward to purchasing more furniture from Ashley's outlet in the future.

The sales person Lionel was great...I would have felt bad leaving without buying something. He was funny and not pushy. Great team very nice and helpful.

Lionel was simply amazing!!! He was professional and well informed! The entire team were helpful especially the Manager Hunter! I will definitely be coming back!

My experience was AWESOME! Lionel (our sales person) was super kind and patient. He answered all my questions and explained the process and different options available to me.! He was professional and even walked the floor to help me based on the vision I had for my new house. Delivery was flawless, I love my purchases, especially my purple mattress. (which I got at 40% off the regular price). I will be back! Thanks

While we had an amazing salesperson, the delivery team and customer service has been horrible. We bought a tv stand from the outlet that was on clearance. Straight off the showroom floor. No ordering needed. Supposed to be delivered today. We got updates throughout the day telling us where the truck was and giving an estimated time of arrival. Then, suddenly, a text saying that our item is back ordered and they will be contacting us to arrange delivery when it’s available. The item didn’t have to be ordered so it can’t be back ordered. Multiple texts and phone calls to the company…each giving a different answer. DO NOT ORDER FROM HERE!

Great service and employees

Great staff and selection! Christopher was very helpful.

Found the items we were looking for at a reasonable sale price. James was great.

The employees were very friendly, helpful and very professional. I love the information share about the whole bed. and pillows.I will be going back for more purchases

Excellent service and great selection. Came in and found exactly what we were looking for and everyone was very helpful and accommodating.

I purchased a couch and recliner today from Lionel! He was an awesome sales man!

***big tip*** This location is NOT on the 45 Freeway but actually down the road a bit. If you use the current navigation you will be lost. I put in a request to update it. We got a great sectional sofa at a very reduced price. Needed a little bit of cleaning, but structural it is a great set. Heavy, solid, easy to clean. The sales representatives were great, they really worked with us to help. Delivery was fantastic. We came back today to get the final piece of the furniture, a section we didn't think would fit, but it did. The sales associate remembered us and details about us months later. It was like 4 or 5 months ago. Kind of amazing. Definitely recommend.

Great place to buy clearance furniture! The sales people are helpful, patient and not pushy. The prices are reasonable and they offer financing!

Sales guy was very helpful and friendly. The customer pickup guy was in his own world. The item I purchased came with incorrect parts that I had to drill extra holes so I could put it together properly.

The person who helped me was very professional and honest and got me a great deal.

Very helpful good experience

Rebecca was superb. Offered me a great price on the perfect sofa/lounger I wanted. Recommended I get furniture protection to lower my monthly payment on financing. Ashley has always been our go-to furniture store for good, quality furniture.

What a ship hole. Just a big room with terrible lighting. And no personality and no true discounts.

The customer service was outstanding. Most importantly to me was that the salesman was very relaxed and not so pushy.

Hunter was great but I met two other employees that were very aggressive on my first meeting with them,Lori was ok also, the female at front and a male worker was aggressive and I only asked them a question

Fast , friendly, great customer service

Outstanding customer service. They go out their way to help you get finance. Thank you to the Houston outlet team

Over priced for outlet

Our salesperson was very patient and helpful. When my delivery truck did not arrive on time, the young man waited to make sure everything was loaded even though he was off and it was after hours.

Sales Associate James was incredibly unprofessional. Extremely disrespectful and unruly. I’m saddened because we frequent this location quite often. James’ behavior, coupled with being gaslit by management are reason enough for us not to return. Will be taking our business elsewhere.

James is a horrible employee. Very rude and disrespectful.

I am utterly disgusted by an employee named James. He used profanity and inappropriate language after I simply asked for assistance. He told me that "wasn't his job", while getting extremely disrespectful. It seemed as if he was having some sort of episode. I don't know if he is on a substance or what, but I strongly suggest this management team evaluates James' mental health before allowing him to work again. Needless to say I will never return.

One star doesn't capture the disappointment. James, the sales rep, exhibited erratic behavior. After a seemingly pleasant transaction for a floor model desk chair, I requested help to my car. He exploded, cursing and refusing assistance. Even the manager dismissed my concern. Terrible service—I will NEVER return!

My wife and I had an extremely poor delivery experience with Ashley Furniture. We thought with how much we spent on furniture (over $5,000) and an additional $450 for their delivery service we would have had an exceptional experience but that was not the case. The delivery team scratched our floor trying to move in one of the items. They also marked up our walls that my wife had to scrub in order to not be as noticeable for guests coming for Thanksgiving. One of the dressers had a lose leg that if I did not mention or ask them to tighten they would have left for us to do down the road. It was as if they were trying to get away with a furniture item that wasn't completely put together. Also, a few items were the wrong items that my wife and I had to send back and are still waiting for the correct items to arrive. Lastly, when the delivery crew left they left our place a mess.

Do not buy here. I’ve spent so much money and all the furniture has damages. I’ve called customer service and no one has assisted. They just seem to throw the ball around.

EVERY encounter with this location has been horrific from what would be a simple pick up to even encountering the supposed to be store manager Hunter who is very rude, unethical and has very poor customer service skills. The pick up dock smells like marijuana is been smoked on, the staff from the inside and out at this location is horrible, they talk to you any kind of way, you can never ask a question and get a clear understanding.

I had a great experience at Ashley Furniture! Will definitely purchase from here again .

Experience reminded me of buying a car - negotiable prices, etc. NOT pleasant.

Very kind and helpful staff. Nice experience in the store.

This was my first time going out to the Ashley outlet store. I would have to say I was pleasantly surprised I was able to get a couch and a dinette set very well made I definitely would go back and recommend to others

Location and staff were great! They let us look around and then asked if we had questions. Walked out with a reasonably priced bed frame and mattress! Will definitely go back.

After sales I called Ashely outlet to cancelling the delivery option and I have to call multiple times and one particular call I have to Wait 20 min without any response. It took 5 hrs to cancel the delivery in my orders.

Walk in looked around saleslady Walk up to us right away she help us fine what I was looking for very nice

Very reasonable price for my queen bed. Instructions were easily labeled with corresponding letters on hardware. The guys helped to load into my truck since I was alone. I will shop there again.

It was good I found what I was looking for at a great price . And my salesman Lionel was awesome he was very helpful and friendly . In the future when I’m looking for furniture I will go back there and request Lionel . Thank you .

Lionel was very helpful he helped me find all of the stuff that I needed

Outstanding service by Lionel and entire staff. They are amazing!

The customer service was poor. I was waiting for an hour and only one person asked if I needed help. Sales person was nice but could have been more enthusiastic.

Amazing customer services!!

Lionel was great to work with. He showed me the sofa that I was looking for and didn't try to push other items that I wasn't interested in. If you go to the Ashley Outlet, ask for Lionel. You won't be disappointed!

Great customer service, very helpful

I walked in and saw 2 upholstered recling chairs. The price was AMAZING!!! I was able to pick them up the next day. They came in a box and only needed the back popped on. I absolutely love these chairs!!!

Lionel was friendly and eager to help us find exactly what we wanted.

Excellent customer service provided by James and the furniture that we purchased was of great quality.

The person who took care of me is very kind, I had no problems with her, I had problems with the people from the warehouse, they said they would put plastic on the sofas and they didn't want to do it, they said there was no plastic, they are in a place that needs plastic, they sell According to cheaper furniture because they are already damaged and that is why one as a client asks that they put plastic on it so that they do not end up damaging, they did not want to do it, that is why I did not pick them up, they are some people with an ugly way of being that one I don't want to go back to the store…

Bought quite a bit of furniture from this location and the salesman Jalen is the best to deal with! Happy with my purchase and delivery and setup!

I love this location they are very helpful the women lol and naela is very sweet all the lady’s are they take their time to help you to search for whatever you want no matter how long it takes even after closing hours lol . I’m a second time customer and I will continue to come to this location only thank you guys

I was assisted by Lionel Scott and his level of professionalism was off the chain. Very attentive and accommodating. Give this place a chance and go check this store out

Laurie was awesome. she was patient and walked me through the purchase process and made everything easy

Worst customer experience ever!!!! We bought our furniture on a Sunday afternoon and we were told we could drive to pick it up at the warehouse and they don’t close until 9:00pm. so we drove an hour to the warehouse only to arrive and find out they were closed. Then we were supposed to have it delivered to us on Wednesday it never showed up. Then it arrived the next day only thing….IT WAS NOT WHAT WE BOUGHT!!! The customer service line was very poor and offered no solution!!

My wife and I had an Awesome experience at Ashley Outlet this morning. Love the staff at this location, being new to Houston they made us feel right at home!

(Translated by Google) Very good work team. I found what I was looking for, they are very attentive to customers. Thank you Hunter and your team. (Original) Muy buen equipo de trabajo . Encontré lo que buscaba , son muy atentos con los clientes . Gracias Hunter y su equipo .

STAFF WAS EFFICIENT, COURTEOUS, KIND AND NICE SOFA LEGS DIDN'T FIT PROPERLY BUT THAT IS A MANUFACTURING ISSUE CUSTOMER SERVICE OK THANK YOU FOR YOUR CONCERN 😊🏋️💞!

Rebecca took the time and patience to find the item I was looking for. Rebecca included the warehouse members to help with the find. They also went over and beyond helping. Rebecca kept me informed between waiting for the warehouse staff to inform her the item was ready for review. The manager was helpful also. He had someone to help we when I arrived. He helped with answers to my questions. Stayed with me until Rebecca arrived. Introduced us and the rest is history. Very well pleased.

Great place to get a quality furniture. Staff was great and helpful

Great Service ! Small Selection

We had a wonderful experience at Ashley Furniture Outlet.

Rebecca Gonzalez was super helpful! She took the time to listen to what we wanted and do everything she could help us to find the perfect furniture! The whole team was super friendly and helpful every time I came in. Really made it a pleasant experience. 10 out of 10 would recommend.

Bad customer service. Lazy employees sitting around and would not say hello when spoke to

Excellent store! Excellent customer service!! Cocoa and Hunter are amazing and know what they are doing! They will make sure everything fits perfectly by drawing it out! They go above and beyond!! Highly highly recommended!!

Beware! Purchased a sectional a year ago. Top corner of the frame was damaged. They came straight out to fix as I had purchased the additional warranty. Now the bottom of the same side is broken.I thought it was so easy the first time should be no problem. Somehow now it’s not covered. Two people in my household and the couch rarely gets used. My suspicion is it was probably defective. I complained, salesman said it’s up to the warranty co, they say frame isn’t covered. Stuck with a poorly made couch and paying for coverage that isn’t worth anything.

The employees were super helpful with our questions. Gave us in depth information and demonstrated products to the best of its abilities. Overall super pleased and great to be doing business with them.

Upon entrance in the business service was impeccable. I was greeted by every associate. They made sure I found what I needed with the quality I desired. Sale closed picked up and out the door! Will definitely be back!

Didn’t have very good experience at pick up

Update!!! My initial experience was great but after I made my oriole al post below EVERYTHING went down hill from there! The lack of adequate communication is sickening! I’m relocating across country and no one can give me answers to my questions, you will get put on hold for so long that the call disconnect, you cannot speak to anyone from the local store. What started out great for me turned into a nightmare! I will not purchase from them again! Original Review - Cocoa was marvelous!!!!!! She made the frustration of relocating from Florida to Texas a little bit better for me!!! She was very knowledgeable and helpful. I will always buy from that store as long as she’s there or if she trains everyone like her!

Fantastic group of people. All they want to do is help and make sure you are happy. James and Hunter were very open and honest with delivery dates and expectations. Can't thank this group enough for an awesome experience.

Excellent service and a quality product

Will never purchase anything from Ashley's again. Their supply chain is a nightmare. They set delivery dates then call you back to state that only a portion of your items will be delivered. It's been going on for almost a month. ** Original post was before delivery, after delivery missing items and was not aware. Was told at point of sale that items would be delivered on Saturday. Well it’s Saturday and I only have 1/4 of my order with no date for delivery on the other items. Tried calling the store and didn’t get an answer. Funny thing is I could have went somewhere else and had my items by now! Will not buy from again!

Very friendly employees. Respectfully and very loyal. Lorie was very professional. The loading staff were very helpful.l will recommend my family & friends to Ashley Furniture. Thank you all... Roland & Letty De La Cerda

Great selection of discounted furniture. Found a recliner sofa me and the wife lived at a good price; sales reps were attentive but not pushy. Overall great experience with them.

Trying to get a bed frame system was down. Manager never contacted me about the status of my funiture. I had to keep calling to check. Poor customer service. Will never come back to the Airtex location. I now have to go to another funiture store to get my bed frame. And I have to cancel my order when the the system is up. This problem has been going on for 3 weeks this is sad. They need to have a better system.

Great service, good finance companies, great prices!

Asked us to fill out an application, but she forgot to mention it was for a credit card. It didn’t feel right, the amount of effort to push a sale doesn’t sit well. The no return policy as well was pretty sketchy.

Great experience!

Great customer service, everyone was really friendly and helpful. I’ll definitely be coming back!

Excellent job!

Terrible

Absolute worst experience purchasing furniture. The item I received was not the item I selected, and had broken parts temporarily rigged so I wouldn't notice immediately. Except I did, and had to argue all the way up through corporate to receive a refund. And avoid Coco at all costs. She is she's the first person you'll see and the last you'll ever want to see again. I would not recommend them to anyone who appreciates honesty and good products. If they have a product you want, buy it from a different retailer if nothing else.

We are very happy and pleased with our purchase from Ashley Outlet showroom. The staff were knowledgeable, helpful and very friendly. We will definitely visit the store again soon!

Great service

OK so went to Ashley's and it was the first place we went so just kinda looking but let me tell you these are my peeps now so with out further ado I want to give HUGH shout out to my brother from another mother James Allen And the beautiful lovely lady Tracey Hollis and the man with the plan Moses Garcia!!! Now all kidding aside it was a EPIC experience I had a budget and they got me where I wanted to be with more furniture that I wanted! And James was our sales man and Tracey was checking on us from time to time! Then to top it all off they stayed late to let me come pick up my furniture! Did someone customer service? Well I did! If you are in the market for furniture and you want to work with some good people check them out! I will be going back to buy all my furniture needs! Thanks guys!

Each time I've visited the Ashley Outlet, it's been a positive and memorable. Thanks for the engaging service experience.

Lorie was awesome going above and beyond to help and get exactly what I was looking for.

(Translated by Google) Excellent attention (Original) Excelente atención

Excellent attention

Great place felt like family honestly. Easy going vibe. No pressure to buy. They got me right!

The young lady that assisted me she was very helpful and a pair to enjoy her job very pleasant and made the sale😊😊😊😊😊😊

Lorie was great and helped us save quite a bit on the purchase price! We were able to choose our delivery date too! The entire crew at the store (45 North, Houston) were so nice. It's nice to know customer service still exists!

My shopping experience was great..The representative was knowledgeable of items I purchased.

Great service and very professionals thanks a lot

WAREHOUSE STAFF: Ashley's Warehouse front desk coordinators (Angela and Destinii) were highly professional and courteous. As I observed many customers checking in to retrieve their items on a Saturday morning, these two staff members orchestrated a timely flow of order resulting in customers waiting 15 minutes or less. Thank you and Great job ladies!!!!

All the staff was amazing they were so helpful with our process they all even song happy birthday to me and secondly, the customer service is top notch I highly recommend them great prices and great discounts Tracy and James are phenomenal.

Outstanding customer service. Very pleased with my purchase.

Quick in and out, found my bed room set cheap and in good condition. Ms. Cocoa was very helpful

I was able to get what I wanted!

The employees are friendly and helpful. You don’t have to wait long for someone to assist you. Thank you Hunter Watson for your patience on helping me make a decision on my furniture purchase. I would definitely go back for my next purchase.

I will NEVER BUY FROM HERE AGAIN

We just bought a dresser and the guy who put it on the cart just put it on there any kind of way it fell and cracked because they dropped it. The girl let the cart go and it started rolling down the hill toward me I won’t buy nothing else from here.

The salesperson Hunter did great. He handled my request professionally and I am very happy with the experience. I will be back.

I don't get an opportunity to write 5-star reviews, but this for me was a must!!! The employees of this establishment are awesome. My husband and I relocated to TX from VA. We went into this store to look for furniture for our new home. Fortunately for us, there was a special and we had Ms. Tracy taking great care of us and making sure we got want we wanted. When we called to take care of the final payment we spoke with a young man who was kind and patient with us (don't remember his name). From the management team to the employees our experience here was great! Thank you all so much for making us feel welcome in our new hometown!!

I had the best shopping experience with Ashley Furniture. My sales associate James was awesome. He was personable and very professional. I will definitely come back to this location.

Completely forgot her name but visited on 3/12 at 5pm & Spanish speaking lady was rude from start to finish. Clearly didn’t genuinely care just wanted to quickly make a sell. Also, prices are nowhere near comparable to other stores, given it is an “outlet”. Waste of time overall. Maybe if better customer service I would recommend, but from my own personal experience, I say stay away!

Great experience at Ashley outlet. Luci helped me find my dream couch and bed for my new apartment.She was so nice and professional. Thank you!

Walked in the store we were asked what can we help you with she found it for us in and out 30 minutes

It Was Good At The Outlet And The Guys Did Well Delivering To My Door

After having a terrible experience in the Ashley Furniture Store in Pasadena on yesterday March 7, 2023 I was amazed by the exceptional customer service given to me here by the Assistant Manager Cocoa Simpson. The online store hours showed they close at 8pm. Arriving there at 6:50 pm I was greeted with a smile, an explanation of the store layout and allowed to browse to my contentment. Once I was finished looking I was assisted in price lookups and availability of the items I was interested in. I was not informed that the store actually closed at 7 pm until after I was finished looking and assisted with my inquiries. Now that is top tier customer service! I can’t rave enough about Cocoa as she is truly a gem. I look forward to working with her to get the living room furniture I’m in pursuit of.

Was happy with the service but word to the wise make sure the price matches what it's marked in the store for I called the next day and left a msg and again before furniture was delivered with no response. Don't make the same mistake.

Update i had to cancel this order Today! 3/13. I’ve been waiting for the delivery. I've called and chatted with online customer support. The store MGR Hunter help cancel my order. at the end of the day this was a mistake don’t utilize this location very unprofessional.

Amazing experience! The customer service there was outstanding, very friendly and playful workers! Everyone helped me out and explained everything to me with ease and thanks to Moses G. for helping me purchase my first Marble top Table. Highly recommend making a purchase here, the whole crew will make you feel right at home!

Saturday, March 04, 2023 at 10am - 10:30am. I pulled up to pick up some furniture my gf and I ordered. The staff was amazing! Both, the person at the check in desk and the individual (I think his name was Don) who helped get my stuff and load into my car were AWESOME! Super friendly and efficient! Give these 2 people a raise / promotion / bonus/ or something! You need more people like them working for Ashley. 👍😎

The store manager Hunter went out of his way to make sure my entire family was taken care of. All while handing a dispute from a customer that purchased from another store, but wanted Hunter to throw in a box spring mattress for free,. Due to the fact another store didn't tell him that one was required. Hunter even had to call the sheriff's department on that customer to have him removed from the warehouse. Then Hunter came back in with dignity and grace, to finish our orders. Tracy the sales rep was very knowledgeable and provided us with exceptional service. She didn't follow us around the store like they did at Gallery Furniture, but she made sure when called upon our questions was answered. I will certainly return back to buy all of the remaining rooms furniture for my new home at the Ashley's Outlet. Their prices were amazing and the quality of furniture was unbeatable. Thanks Ashley, for hiring an incredible staff and providing us with quality solid wood furniture. Update: Came back to the same store 10 months later and was met by the same manager and friendly staff. Purchased another amazing set and I cannot speak enough about the quality of products and services I received from Ashley's.

Outstanding Customer service!!!!!

Very nice sales lady very good service

James was a great Sale representative and represented the company well. If you go to Ashley ask for James.

(Translated by Google) The worst experience in buying. I bought some armchairs and then I had to cancel the order within the period that I can cancel and they treated me very badly, they wanted to charge me 20% and a big story just because they didn't want to cancel the order. Something that I had to solve in a minute gave me a hard time. I would not recommend them to anyone. They lose customers because they are inefficient. (Original) La peor experiencia en comprar. Compre unos sillones y luego tube que cancelar el pedido dentro del periodo que puedo hacer la cancelación y me trataron super mal, me querian cobrar 20% y un gran cuento solo porque no querian cancelar el pedido. Algo que tubo que solucionar en un minuto me hicieron pasar un mal momento. No los recomendaría a nadie. Pierden clientes por ineficientes.

A very awesome experience.

Great experience shopping at this outlet store. The employees were extremely nice and helpful. Hunter Watson was outstanding and represented Ashley’s very well. Me and my wife Sharon were very impressed and very pleased.

Good shopping experience. Nice variety of furniture. Store manager, Coco, helped us with our final selection. The check-out process went very smoothly. She was friendly, courteous, professional and knowledgeable about the furniture.

They have a lot of overpriced, damaged furniture. Don't waste your time. All of the furniture is traditional.

It is my pleasure to give this review. I am truly grateful for the impeccable customer service and knowledge that I experienced here. The entire staff were welcoming especially Ms.Cocoa. My salesperson Luci was very patient and helpful but most of all the manager Mr.Hunter was simply the best. He's very personable and has a refreshing personality. I HIGHLY recommend this place , oh and the prices were not bad at all.

Needs to update hours, they close at 7 not 8 and we drove all the way from Katy to have the doors locked on us

(Translated by Google) It's been a year since I ordered a dining room that at the beginning would cost $1,000 including shipping to my house and now I'm paying (despite the fact that it was in clearance) double even knowing that it arrived incomplete. Terrible service and they never gave me a solution 🐀 total regret. (Original) Ya paso un año que pedí un comedor que al principio costaría 1000 dólares incluyendo el envió a mi casa y ahora estoy pagando (a pesar de que estaba en clearance) el doble incluso sabiendo que me llego incompleto. Terrible servicio y nunca me dieron una solución 🐀 arrepentimiento total.

Not good at all my furniture for my bed was all scratched and the bed was in very bad conditions the bed is dirty and has a whole in one of the Conner is in bad shape no t good at all pleas check your stuff before you toke your stuff home

Great customer service and selection. The employees weren't constantly hovering trying to make a sell, they allowed you to view the furniture and were always available to answer questions.

My wife and i bought furniture at Ashley Furniture Outlet. Great selection, we found everything we needed. Tracy was friendly and very knowledgeable. Financing was easy. You gotta check it out!

I am so glad we decided to purchase mattresses, bunk beds and dressers for our grandkids rooms at Ashley Outlet. Tracy assisted us and was amazing. She was so helpful and patient and made sure we received an amazing deal. The furniture is even scheduled on our off day, and we were able to get financed quickly. 5 stars plus to Tracy and Ashley Furniture!

Very friendly, knowledgeable, and helpful staff! Michael Luna our salesman was a pleasure to work with!

Doors are locked. It's 6pm. Thanks for wasting my time.

LORIE ROSAS is the worst customer sales person. Walk in the store we aren’t even greeted. Manager and employees sitting on their phones laughing. She lies to you about the sales and you end up getting something completely different to what you asked for. Then when trying to situate the situation she hangs up and blames it cz she was driving. what kind of BS IS THAT. Don’t waste your time here.

The sales staff was friendly but the pick-up staff was rude and not very helpful... They didn't want to help me load my purchase even though the sales staff said they would... when I called I spoke with the Assistant Manager CoCo and she put me on hold to speak with the pick-up staff and came back on the phone and said their policy is for customers to ask for help.... if that was the case it was no reason to put me on hold that could have been explained initially but it wasn't... very poor customer service....

Excellent experience and smooth transaction.

Great experience, found some good deals on quality furniture. Definitely coming back!

Need to hire new staff the people at the warehouse are useless they don’t help the costumer like they are supposed to, they also had a bad attitude

T’keyah was so nice and helpful, what a great shopping experience!

Most of the furniture here is either damaged, used, or wrapped with plastic. Not the first time I buy from this outlet. Disappointed.

Furniture Pick Up was HORRIBLE, We were asked to return at 3pm on Saturday December 10,2022, Once returning at 3:00PM We Were then told to return at 3:30PM , After returning at 3:30 PM I was told that they needed 5 more Minutes to Complete/ Finish Eating Lunch and that I had interrupted The Furniture Pullers Lunch..

STAY AWAY FROM THIS STORE!!! I had a terrible experience dealing with these people. I know you probably see some good reviews but they're not accurate. I don't know who the others have dealt with but they couldn't have dealt with the same people as me. The workers were rude, short, and seemingly annoyed by me needing basic assistance. I felt like I had been bullied when I left this store. Save yourself the trouble and go to a different store.

HORRIBLE customer service! All they care about is money. Stay away. Update: I have noticed this db (seemingly the owner) person responding to complaints and yet these same people (ex: Hunter Lawson) are still working there. Nothing will change if the staff doesn't change. It appears like the reply is mostly to save face but I'll see. I will do my due diligence however and place a formal complaint to corporate. Not going to go into too much detail but this is unfortunately a criminal matter at this point.

The entire staff very very friendly an great to work with I will come back an e sure to ask for James His customer service and advice were with our a doubt.Just great Definitely be back Maggie

I bought 2 items and was charged for 4! $775+ in erroneous, fraudulent charges. Watch out for Commission only Coco! She’s a thief. And Hunter Watson has her back. Mr. Egotistical due to his low self esteem. Sleazy place that’s desperate for your money. I wish I had never give them my social. They all work together doing their dirt too! They messed with the wrong Lady this time though! Hunter refused to give me my order number and told not to come back to his store. As if I ever world. So sad that people do business this way.

Excellent Service Staff was attentive to all my needs including the unusual requests! Wink

Poor service from sales department.

Cocoa was very helpful, after having a horrible experience at other Ashley stores she really helped me out, great service and very helpful!

As soon as we walked in we were greeted!! Not our first time shopping at this location either every time we have came here there is always someone friendly asking we are looking for sometjing specifically and let us have our moment to look around. Today we were helped by Cocoa!!! She was amazing!! She went above and beyond to help me find exactly what I was looking for. Give them 5stars for Excellent Customer Servic⭐️⭐️⭐️⭐️⭐️

The sales lady that helped me was very nice and patient with me, I found something I really liked and tied her up for a long time, but she did make a nice sale with me today. Thank you Tracy Hollins

If i order the funture at the same time, why does it not come together, i did not get notification, it was sent to someone else that was not on my accout after a made the correction call and i went to the store to change.

We purchased two recliners. Got delivery date and in meantime arranged to have our current recliners hauled away. 150 dollars. Just now I get a bot message saying we were removed from scheduling. Calling the store they inform me that the chairs have been backorder. Not very customer focused

Your tracker app doesn’t work. Unable to use my phone number to track delivery.

Please take heed to this review. Don't buy furniture here even on sale or clearance. They are great until something happens after purchasing and then you are on your own. They lie, give you the runaround and will not resolve your issue. Buy at a better company that truly cares for its customers. The customer service doesn't exist unless they want your money initially.

Enjoyed the sales representatives, very personable, they let you look on your own till ready to make decision Thank you all

I work with Osa and it was such a great experience! She was very knowledgeable and kind. I will definitely be back.

My associates was wonderful they did a great job I love the service service and everything needed they did for selling me my bedroom set I am don't say I am well well pleased thank you Ashley

Mi experience was wonderful.

This is the location where the warehouse is, also. If you want to save on the delivery fee, you can pick your furniture up directly here. Pickup location is well marked and service is fast.

Terrible service at the warehouse/distribution center we went three times to pick the order every time we got there they would say it’s not ready to be picked after they called to say the order was ready for pick up it was like the right hand it’s not communicating with the left hand. Annoying n frustrating to say the least

My furniture was not delivered as promised and they gave me the run around. Said it would be another week before they would deliver it. A supervisor was supposed to call me and they never did. We are not happy at all.

(Translated by Google) Very late and lousy service when picking it up (Original) Muy tardado y pésimo servicio al recogerlo

Very helpful!

Michael, fue muy atento y brindó muy buenos servicios.

The sales lady was very helpful and took time to look on the web for what we needed.

I had the pleasure of working with Theresa at the outlet store when purchasing a recliner. Once I got home I realized it wasn’t going to work for me. She went above and beyond helping me to see another option within a reasonable amount of time to so could make a return and exchange. She helped complete this for me and I really appreciate her time with this.

No pressure sales, good interaction with staff will shop again.

Coco and Tracy were so helpful kind and diligent I will be shopping here again. I was so nervous coming in me and my parents had just got back today and they really helped us every step of the way while shopping :)

Went to pick up my order on the date given to me for pick up and was told my order was not available. Never received a call, text or email to notify me. I wasted gas & Time. Going to get a refund!!!

The absolute WORST to do business with. Pushy sales people, no one within the Ashley family will give you the same answer when it comes to using your insurance credit towards a new purchase. Complete run around in store, online and over the phone! Save yourself the stress and go somewhere else!!!

Wow, come on Ashley…how hard is it to update your hours on Google?! You’ve got customers going by your business info on Google and then show up to the store to find out that you’ve got different hours posted on your door. Update online!!!!

Cornillia Simpson was very helpful and friendly, she gave us good prices and looked up for what we want. We highly recommend her for a good buy.

Excellent floor sales rep - Michael Perez is very patient and answers my wife and I’s questions. We got a beautiful leather couch which I thought was great buy. The great experience stops at the sales floor. The pick-up around the back is totally horrible. I checked-in for pick up which you’re told to do. I backed-up my truck at the door @ 11:15am. I saw my couch shortly thereafter by the flatbed. No plastic wrap yet but I waited. I saw few workers walking around but didn’t see any loading happening. It’s 100 degrees outside and waited patiently in my car. Saw the couch still the same. It’s been an hour, I decided that I’ll come back and pick up tomorrow since my wife had an appointment at 1pm with her accountant. The nice lady at check-in rushed to let me know that they’re wrapping it now and will be loaded. We waited and waited, my wife and the beautiful lady at check-in helped my wife to plastic wrapped the furniture. Finally, one guy helped me to load it on my truck. It was 1:30 pm when I left the warehouse. More than 2 hours is unacceptable to pick up one furniture. It’s one thing if you see people continuously loading stuff - it’s another thing if they’re walking around looking busy not accomplishing anything. Needs major culture change in the pickup department. I’m sure few are good- but I had a more than horrible experience.

I absolutely don't believe this!!! After waiting 4 5 months for them to deliver half of my order first it was wet and now it's the wrong order!! I'm so done with this store I'm going to call the news because I'm done putting up with them! My patience is gone now!!

Amazing service! Coca Simpson was very helpful and I'm definitely coming back!

They made my day! they took care of me in minutes walk me step by step on the phone thru my purchase and gave me a great deal! now I get to pick up my king size bed thank y’all!!

Very good.

The service at Ashley Outlet was great! We got a great deal on an oversized sectional on clearance. My only complaint would be their 3rd party delivery service that they recommended for a lower price than their own delivery. Our furniture arrived at 11:15 PM with the last update coming at 7:15 PM saying it would be there in an hour and a half. Unless the prices are very different or you are very flexible on when your furniture arrives, I would suggest using Ashley’s delivery service.

Good quality furniture and friendly service.

First Time buying from Ashley Furniture and probably will be my last time!!! I called to see if my furniture was ready and they said it was but it was closed on sunday, but it would be ready for pick up monday! I drive up there and they told me warehouse was closed on mondays! I was ok fine, then they call me that my furniture was ready and i paid someone to pick it up and they told me it won’t be ready until tomorrow!!!!!! after they had call me to pick it up!!!! Im so so upset right now!!!!!

Warehouse staff is so rude and not helpful at all. Had me waiting for a month for my order and billed me and at the end they marked it as picked up when I did not. I went for help with the sales rep and they just gladly canceled my order without trying to help me solve the issue. Do not recommend!!

The warehouse staff really need some customer service training.

Web says they close at 8pm we showed up at 7pm they said they where closed.. It probably was a good thing for me reviews say they have horrible customer service and i can tell.. SAVE THE HEADACHE!!!

We are returning customers and as loyal customers we were not treated as we should have been. After quickly making a purchasing decision and buying our piece of furniture the warehouse people refused to allow us to take our chair. The purchasing process was as quick as it could have possibly been and the lady who sent me to the warehouse decided that it would be a good idea to say that that’s why she wanted us to make a decision quickly. My decision to purchase the piece took no longer than a minute by the way. Her solution was for us to come back tomorrow despite our chair being paid for and feet from our truck. This option was absolutely ridiculous and showed a staggering lack of customer service to not finish the exchange. Another salesman and woman had to come and take care of us to allow us to take our chair home without wasting another two hours of drive time and more gas money. I would give zero stars for how we were treated at the warehouse and by our saleswoman, however, I’ll give two stars because the salesman and another saleswoman we’re helpful I’ll give two stars.

Terrible pickup experience from the warehouse. The front desk people were unhelpful and had a lot of attitude. Really bad customer service experience

Bad service from the store manager, he is a despotic person who did not want to help me, he was just in a bad mood and I had to go to Woodlands and everything was different, they were kind and helped me

Cocoa and Joyce were very pleasant! Appreciate them staying friendly and professional although the air conditioner had been broken. Cocoa shared for can with my momma. If was very nice of her.

Gregory was the worst sales man I have ever dealt with. I spent around $6000 and purchased new items(did not get anything from floor) and he gave me as-is items that were damaged so I took them back and he was very un-professional and manager was also very rude. I was going there almost every week spending 3-4 hours every time and they did not care, many times they said manager is out and come other time. After 6 months of trying and no outcome I decided to report it to bbb and only then Ashley's upper management got involved and fixed my issue within few days. Thanks to bbb and never buying anything ever from this store. They lie all the time, they only nice to you when you making a purchase and once they have your money and you have issues then they don't even bother helping.

First time purchasing from Ashley and it will be my last. I ordered a bedroom set with a specific chest at the outlet. Once we purchased the bedroom set, we saw that there was another chest pictured on the receipt. We walked back in and asked the sales representative to ensure the correct chest was ordered. We were informed that it was a generic picture and that he ordered the correct piece. When the delivery guys dropped off we informed them that was not the correct piece. They told us to call the 800 number. Neither in store nor the 800 number are willing to do anything to FIX THE MISTAKE THEY MADE. This was not what we ordered and we’re told that the chest we ordered was discontinued. We have not even touched the new furniture. Asked to return and they don’t do returns. Asked for a discount and they offer $30. What horrible customer service. Literally on the phone with both for HOURS. They messed up and can’t even own up to it. My advice, don’t get anything here. Customer service is everything for a business and the entire Ashley corporation doesn’t have a single ounce of it in their bones.

I had a very good experience with the storage manager Hunter and sales representative Tracy. They have very good bargains and selection. Overall, you will not be disappointed!

I dealed with Hunter Watson at Ashley's furniture,,location airtex,,, and all I have to say is that I had an amazing experience. Great personality and I will refuse and definitely looking foward to coming back.

Fair prices and top notch staff. Was a great experience and I will send friends and family. The salesman who helped me was the best and made my experience a good one.

I love this place! Everyone was warm and friendly. Michael & Justin went beyond &above to help me find what I needed. Michael was very patient and attentive to my needs to finding what I was looking for and he always had a smile and made me feel like I was a VIP! I’ll be back soon! Vera Blue

Ashley is Full S$$T They won’t be around Long Poooooooooooooooooooooooooooooooor Understanding They take you through hoops of fire Ashley can goto 🔥 🔥🔥🔥🔥🔥🔥🔥🔥🔥

Very helpful and knowledgeable

Go in & ask for LaShonda. SHES THE BEST! Very helpful & has a positive attitude even when I was indecisive. You won’t be disappointed!

Tracy and the team were super helpful with helping me find a new living room set. They were my 4th furniture store that day and their approach was the best. Most furniture salespersons are extremely pushy and follow you around like sharks. The team at Ashley’s instantly greeted me and told me of the deals they had, then allowed me the opportunity to shop the selection on my terms. When I needed help they were quickly there to answer any questions and to help me find the best deal. Totally frictionless and hassle free. Would definitely shop with them again.

My wife and I, with our newborn baby drove all the way from Sugar Land to visit the Ashley Outlet, just to get an idea of what they have at the Outlet store. We are so glad that we did as we had a wonderful shopping experience. As soon as we walked in we were greeted by the entire team, and Theresa Najera offered to assist us with what we were looking for. She took the time to find the model in store that we wanted to see and she gave us space to browse the store and make a decision with no pressure to make a purchase. We were so delighted by her customer service and professionalism that we ended up buying two sofa sets. She also brought the store manager Coco to talk to us about the return and cancelation policy, which is very much appreciated. Even though the store closes at 7 PM (website shows 8:00 PM), both Theresa and Coco didn't rush us, and stayed past 7 PM for us to decide and complete the purchase as they understood we were coming all the way from the other end of Houston. We look forward to having our furniture delivered. Since we bought two sofa sets, we chose the white glove delivery; the delivery is on the higher side as it's tiered and calculated based on the total amount, rather than a flat fee that some other store offer. So we are hoping the delivery and setup to be a good experience as well, will update once that's done. Thank you again Theresa, we look forward to coming back for bedroom and other furniture needs in the further.

They will work with you

My partner and I had an amazing experience thanks to Hunter and Lashonda. They were both patient and I can tell they love people. They were honestly so genuine and they educated us about sleep/ health. They didn’t mind staying after to help us and their attitude overall was very kind. They went over and above to ensure that we were happy with our purchases! We will continue to tell our friends and family to shop at Ashley’s. Exceptional customer service.

I previously had not had a great experience with Ashley Home Store on San Felipe in Houston, TX, but I had the most AMAZING experience with a young lady by the name Cocoa Simpson at Ashley Home Store Outlet!!! She was so helpful and kind. I was in and out with my purchase in 15min! If you need to buy furniture go see Cocoa Simpson!!!

When I was shopping the clerk was great. I bought a electric recliner but when I went to the warehouse to pick it up, no one was helpful the clerk never looked up to see me she was on fb and I asked the guys how come the product isn’t shrink wrapped and they said we ran out of it so when I went inside to return it they immediately came and shrink wrapped it then the guy said if you want us to help you load it you need to cash app me or give me money. This is unacceptable

Trash! Was approved for furniture to be delivered. Delivery day nobody shows up with no communication. Sales lady was trash! Third party moving company trash! Don’t go to this place.

When I entered the staff was very friendly. I was assisted by lashonda I visited the location off richey and 45. I did purchase some furniture on my visit . I will recommend this store to family and friends.

Trust me if you cant pay off the furniture within 90 days look forward to paying twice the price. All the sales rep will smile in your face and say you wouldn’t have to pay interest and that’s not true. I paid off my furniture and don’t forget to add coverage( only cover wear and tear exterior)

I will never purchase from Ashley home store outlet because when you purchase something it is final sale, which I am aware of but this last time I purchased a king size bed that I didn’t see on the floor but was assured by the sales lady that she would look it over so she text me back to said she checked it out an it was FINE , but apparently it wasn’t I had to call corporate and I was told that everything was bought AS IS BUT I TRIED TO let her know that I didn’t see i

If you come here to pick up your furniture, expect the worse customer service ever. The buying experience is nice, but picking up is horrible. I guess they want you to purchase delivery. What they made me is not ever purchase from Ashley furniture ever again.

We really enjoyed our visit to the Ashley Clearance center. Coco, our sales lady was very kind, helpful, and accommodating. We got two sofas at a fabulous price and were able to take them home the same day!

I spoke with Mrs. Coco and she was very nice and helpful definitely will be shopping here in the future.

Our search for a power recliner and TV stand led us to the Outlet. We were courteously greeted by Joyce Foster, who guided us through the massive showroom. While allowing us to browse, she was always available to answer any questions. We finally settled on the two items we sought (and at excellent prices), and Joyce was personable and professional during the process. She is outstanding at what she does. A couple of notes: All sales at the Outlet are final ... no refunds, returns, exchanges or warranties (although you can purchase one), so inspect the merchandise carefully. The furniture we looked was largely in excellent condition, but one never knows. We've found faulty pieces on display elsewhere, and scratched or damaged merchandise generally ends up at a clearance outlet. They charge for delivery, so if you can self-deliver (everyone knows someone with a truck), you'll save even more. On the other hand, their "white glove" service includes setup, so the choice is yours. The address is deceptive ... it's not actually on the North Freeway service road, but on E. Airtex. Drive past the Tesla store, turn right at the light, and you'll see it. Visit this place before you make a decision on new furniture. You'll be treated well (ask for Joyce) and will save some bucks.

(Translated by Google) Very bad experience, they have been waiting for my sister-in-law for more than 6 months for a living room and dining room set and they have not taken it away and that is already liquidated, they do not owe anything and they only give her long to be taken away and every time calls tell him the same thing, lousy service (Original) Muy mala experiencia, a mi cuñada tienen más de 6 meses esperando por un juego de sala y de comedor y no se lo han llevado y eso que ya esta liquidado, no se debe nada y solo le dan largas que se los llevaran y cada que llama le dicen lo mismo, pésimo servicio

LaShonda was awesome! Very nice and professional. And got a great deal! Thank you!

I recently purchased a new home and went shopping with my daughter and her husband at the Ashley outlet. We mainly went to browse but I found the absolutely perfect sofa for the family room. Our sales person was Theresa and she was delightful to work with. It was easy to make the purchase and set up delivery. I look forward to delivery soon I will definitely shop there for other items for my home.

When we purchased the table the sales person was great. At first We planned on picking up but the product was too big for my suv so we left and called back to switch from pick up to door drop off delivery. I’m guessing he was a “Manager” that set this up for us, he said the soonest delivery date is Saturday (we called Wednesday). No one called or showed up Saturday so we called the delivery customer service around 5pm they said they don’t see anything for delivery only pick up as if no one made any changes. We are already very annoyed at this point especially since we dropped our plans to make sure we are home at the time for when they were supposed to deliver. We decided to go into the store instead of calling since that was not getting us anywhere. We went in on Monday to see what’s going on, they were able to let us know that there was a delivery scheduled for Tuesday (tomorrow). Tuesday comes along and still no phone call or delivery. We called Tuesday and the lady told us whoever told us for Tuesday made a mistake and she meant the 16th which was Wednesday. I tried to cancel our order because we are fed up at this point and she insisted that it was an honest mistake and it will for sure be delivered on Wednesday. Wednesday comes along and still no delivery so we went into the store and told them we need to cancel because of all the mix up and the manager or whoever he is is pretty much giving us an attitude and didn’t have any remorse or try to fix the issue for us. Very unprofessional establishment do not recommend!!!!

(Translated by Google) The truth is that I have been buying Ashley for years and everything is of very good quality I love it ♥️♥️ (Original) La verdad ya tengo años comprando en Ashley y todo es de muy buena calidad me encanta ♥️♥️

this was such a great experience today. the woman who helped me was super friendly and had all the great deals. i would definitely recommend and go back!

This place was unprofessional. Online they stated they are open til 8. I came to pick up my furniture around 6:30 and they mentioned they closed at 6. So I came the next morning. While there, there was no organization to their pick up line. People are parked everywhere, and trying to get loaded was headache. The workers were rude. I got to the furniture store at 10, and waited 40 minutes to get my 2 items on my truck. Do better!

I went to This Ashley Location and they were amazing Joyce And Hunter and all the staff will go above and beyond for there customers .I bought a mattress and Box Springs the Firm Silver Chill king size mattress it is a awesome bed.Hunter and Joyce were very knowledgeable and I didn't feel like I was being hustled or pushed like when I have gone to other Ashley stores.I had also bought a used Northshore Four post bedroom set and needed new headboard and footboard for it Hunter went out of his way to find me those parts and I went and picked them up because this store is attached to the North Houston Distribution Warehouse.It was the best furniture And Bed shopping experience I have ever had.I was so happy I sent them Pizza from Pizza Hut for lunch.

We had a great experience ! Very helpful people there who answer all your questions !

We came lookin for a new bed and the deals were so good we came out with so much more than that..! Costumer service is amazing..!!

I went to to pick up an order after I been waiting for 2 months . I took it home and and one of the pieces was damage I went back to this location the same day to get exchanged but I was told I had to call customer service and customer service told me I have to Waite 24 hours so paperwork can get process then for me to call after 24 to get the exchange done ,the people in the warehouse told me their is nothing they can do to exchange the piece of furniture ,So if you buy furniture from Ashley furniture please made the employee check your furniture for any damages or you about to get get in a big problem.

Our sales person Lashanda Robinson was amazing five stars for her!!!!👏 but the warehouse ladies two ladies were rude and the one guy just left our furniture outside while we are waiting to be loaded and shut the bay door like didn't even say this is your furniture.SMH

I purchased 2 items this sat and we went to pick them up Tuesday since they were closed Sunday and Monday. I received multiple calls telling me I needed to pick up well my husband waited over 1hr and was given zero help from the workers to load. He was only given one of my purchased items because they claimed no one could get the other sofa I purchased on clearance from the store floor area. Not to mention I was sold a $399 warranty but was not told it doesn't cover as is clearance products when I specifically asked this during my purchase on sat. Now Ashley is saying they won't refund me the protection plan which won't cover because 1 out of 2 of my items was picked up. This is completely deceitful, and I'm so upset. I was planning to purchase more furniture thinking it was a great deal but NO I will save myself the headache and go elsewhere!

Great place. Cocoa help us out so much with our decision. She was very informative and helpfull. We felt no pressure with her. We are very happy with our purchase.

Michael was a great help. He was relaxed and it felt like I was with a friend rather than a salesman. The whole team was kind to me, Lashonda (I think that's how her name is spelled) and Hunter gave me some of their time, too. This crew seemed drama free and had a family dynamic. I'm all about that kind of energy. Thanks, guys! I can't wait for my new living room!

today was my first day in this store and Tracy was very very helpful very nice very friendly and very patient she even tried to find me deals I will be going back again and I'll be looking for Tracy to help me thank you Tracy

I bought a queen bed and mattress for daughter and the overall sale experience was great! However, the customer pick up was absolutely horrific. It took right around an hour to receive my product even the warehouse employees were having a pow wow in the corner of the warehouse. There was no sense of urgency by anyone. Once the employee came with my order he simply just off loaded on the floor and drove off. I've had enough of waiting around and just started loading my own truck with my order. At no point was i offered help or even questioned. New leadership and better training is definitely needed in the warehouse.

Bought a bunk bed for my sons on 12/22/21, and waited a couple hours for them to find the product because, “ it was not where it was supposed to be”. Got the box home, and none of the hardware to put the bunk bed together was in the box. I went back up to the Outlet to pick up the hardware, and was told that I was lying about the hardware not being in the box. The manager continually interrupted me, and when I asked him if I could speak, he told me that he would not help me at all. So now I have an expensive bed on the floor, with no way of putting it together. My sons still have no where to sleep, and I have no way of fixing that besides going to lowes to buy the closest size screws, bolts, and nuts they have to half way rig it together. I also live in Bryan and have no way of getting the product back so I cannot return it. DO NOT SHOP HERE.

It was a great experience…

Tracy helped make our purchase a smooth and enjoyable experience! We will definitely return to this location for future furniture purchases.

Miss Joyce was very nice and professional. Got me what I was looking for in a fast and very knowledgeable way. I’m very satisfied and happy with this experience thanks to Joyce.

Salesman lied and told us the bed was solid wood. Upon receiving it’s clearly MDF and plywood. Went to warehouse to pick up after calling 3 times to try and schedule. Got to warehouse at 10am after confirming the day before. Workers were sitting around and took 50-60 minutes to get all my 3 boxes for 1 bed, and I was first in line for the day. Corners on boards were bent and boxes smashed. Furniture is medium-low quality. Spend a few hundred bucks more and get something better.

It is very bad store. People never answer to their customers in proper way.If we ask regarding our product, they don’t have any answer..and they will keep hanging up the phone of customers. Very bad experience with this store and people in the store

I had the worst experience at this Ashley location I purchased many items there and one of them was a 3pc sectional. The items never got delivered on the date they gave me and the sectional got delivered 1 piece at a time. The third piece didn't get delivered and they didn't know when it could get delivered. I went to the store to cancel the sectional, the manager said he would give me the piece of the sectional they had in the store for now and when the piece I paid for comes in, they would swap it out for me. I didn't want to do it but at the same time I was having guests over so I needed my sectional to be complete. Well It's been 6 months... I have called many times and customer service been lying to me, hanging on me and being rude to me. I paid full price for the sectional and one of the pieces is used and has scratches on it. I will never shop there anymore because what they did to me was not fair.

Very please with the purchase at this store. All the staff were Welcoming and the Customer Service was great! If you are in search of some furniture, see Lashonda Robinson, she will take care of you!

Was told at the Ashley’s furniture store in Humble that they had our furniture in stock at the wear house and went for it the next day and was told it was not in stock. Waited a week and got a text that our furniture was ready for pick up so we went to the wear house and got told again that our furniture was not in stock. Came to pick up our furniture twice and left with out any furniture TWICE.

Excellent customer service. Great deals!!

Once they get the sale all customer service goes out the window. Go elsewhere. Waited 5 hours for a simple pick up. This place is a joke and the person running the distribution center should be replaced.

We found exactly what we where looking for, they were very helpful and answer any questions we had. They have very affordable prices as well we definitely will be coming back.

Bad customer service especially from Hunter the manager. Won't honor protection plans from Montage and will have you jumping from customer service over the phone to store reps without ever trying to find a solution. Protection plans are useless here.

I purchased this set today!!!!! Hunter, as usual, is the best salesman Ashley's has!!!! I will always do business with him!!!

Staff was really friendly!!

I was approved in 5 minutes , I have received nothing but great customer service from you guys ! Ill be referring anyone i know that’s looking for furniture !

WORST customer service ever. Waiting more than an hour to be told that they don't have the items after months of waiting my order.

What an incredible experience. I stumbled into there by accident and I'm so glad I did. The sales person Lori was so helpful and to all the time I needed. She went way out of her Way. She did a great job.

Never do business with Ashley furniture, my mother that is 76 year old and blind purchased a bed room set from there back in July of 2021 and was promised for furniture to be delivered 2 weeks after purchased, well that never happened she didn't get her bed set until 5 weeks after she purchased it but never brought her dresser , now 2 months after she purchased she still haven't received the dresser and there say it won't be delivered for anther 4 weeks . This place is fraud and I suggest no body does business with this horrible place. Save your money and go somewhere else

Amazing and friendly service from Cornillia. If you go in ask for her.”Cocoa” She provided great customer service

If i could give this company zero stars, I would. They are horrible. My sectional took months to be delivered in separate pieces and when everything arrived they were if different shades. It's been 5 months and they haven't being able to deliver an 8x10 rug. If i don't call to get updates, i don't get any calls. I even got texts advising that the rug was being delivered that day. The day ended and i did not get any calls or the rug delivered.

(Translated by Google) Beautiful furniture and excellent service 🙂👌 (Original) Bellos muebles y excelente servicio 🙂👌

The worst customer service I have ever experienced in my life. First I ask if the furniture I am buying is in stock or will be in stock soon. They lied to me. Almost 2 months to get my furniture delivered. They finally call me to deliver my furniture, and it never gets delivered. I had to call and find out why. I was lied to again. Now they're spamming my phone about a delivery date i did not agree to. 0 out of 100 would not recommend.

Very good experience! Lori at the clearance center was very helpful with my purchase!

My name is Kaylan Jackson and I would like to CANCEL my FULL order with Ashley Home Store IMMEDIATELY. I have been waiting on a bed for over a month now, the service provided via Ashley HomeStore ( 14810 North Freeway Service Rd Houston, TX 77090 United States) has been absolutely DEPLORABLE !

Anthony was very professional. We went in close to closing time as google has it wrong at 8pm. They actually closed at 7pm. He continued to get the job done and have our furniture order completed.

Great Place I love shopping at Ashley Furnture

Bad customer service by far! Came to customer pick up and waited over an hour and thirty minutes for one piece of furniture!!

Joyce took good care of me and I got the furniture I wanted at the price range I anticipated. Also, other staff were nice and respectful. Will recommend this location to anyone in houston

Had no problems, great stuff, great staff, delivery was excellent but the online items I really wanted couldn't be found, so I had to go with whatever I could find on the floor since I needed it ASAP so I wasn't totally happy but they at least had few things I would have considered.

My experience with this location has been TERRIBLE! Everybody has dropped the ball the sales agent the support staff and the delivery team. One minute my furniture isn’t in stock the next minute when it’s set out for delivery they arrive at a time I said that I wouldn’t be home. Then when I call and complain the customer service lady hangs up in my face. I’ve never experienced such terrible customer service I mean how hard is it to deliver furniture on a specific date at a specific time????

I have been purchasing my furniture for years from Ashley Homestore. This was the first time visiting one of the Outlet stores. The showroom was very large with a good variety of items. Depending on the time of day you might have a wait to get to a salesperson. Once you do however, they are friendly and helpful. I would come back for another purchase.

The staff was very friendly! We found the couch we were in search of and took it home! Most furniture is 2 months out on order. Team Ashley Rocks!

What a selection of great quality and beautiful furniture! I can’t wait for my bedroom furniture to arrive!! I love the details and the wood grain. I’m going back for my dining table and chairs! Just moved back home to H-Town and it’s nice to be able to purchase such exceptional pieces at a great price for my new place. Thank you Ashley’s Furniture for having such an amazing and affordable store!! You’re my number one furniture store in Houston, Texas!! Virginia

Staff was very friendly and helpful. Only negative was that there prices were still a little high from my point of view. They had a decent sized showroom as well. I didn't buy anything so I can't speak about that experience.