Ashley Store Humble, TX

We had a good experience. Our sales person, Miguel, was very informative and knowledgeable about the furniture we were interested in. He asked good questions to try and nail down what we were looking for. We are looking forward to our new furniture arriving soon.

Ms. Charlene and Ms.Lee were delightful to work with and made our purchase easy and quick. Great experience!

Great customer service and plenty of workers on sales floor to assist customers with locating desired items and answering questions!

Very helpful without being pushy!

Nunuu was awesome she was very patient and wasn’t hounding us..,.she was great! We felt very relaxed and comfortable with her…thank you Nunuu……

Nice atmosphere...Miguel was great..

Wonderful experience at Ashley with Charlene. Purchased two sofa sleepers. Thank you Charlene!

Very positive experience! Great salesperson, Miguel, high quality products, great prices and promotions! Will buy again from Ashley.

Great

(Translated by Google) Very good service and guidance from the saleswoman Olivia, who helped us decide what we were looking for. (Original) Muy buen servicio y orientación de la vendedora Olivia, que nos ayudó a decidir lo que andábamos bucando.

Fabian was very helpful.

Mike was amazing!

Went into Ashley Furniture recently to buy a specific bed. That bed was sold out, however, salesperson Miguel was able to help me find a bed I loved even more. He also got me a great deal on a new chair. Overall, really good experience with Ashley Furniture. Thanks Miguel!

We had a great experience buying a mattress from Fabian. He is was very knowledgeable and knew exactly what we wanted.

I was not going to buy just looking but Nunnuu attention to the client were great and offer me the 60 months finance that she convinced me to get the furniture, excellent service 5 stars

Salesperson was very helpful and I was able to find what I wanted quickly

(Translated by Google) Excellent service (Original) Excelente atención

Michael was very courteous and helpful. He was able to help me find the exact item I was looking for. The financing was so easy!

Good salesman, fast process. Delivery in a bit over a week

Very good customer service!!

No pressure sales, but enough people around if you had questions. Overall great experience

Fabian was awesome, his professional yet friendly personality made the purchase effortless. We can't wait to work with Fabian again with furnishing our new home. Thanks Fabian 😊

Great customer service, clearly explained pricing, and was able to show me what I wanted.

Great store experience Everything was in Stock Jamal and Ms B truly are the best at making sure your happy

Olivia was great, not pushy at all and still very helpful

These guys will screw up your order paperwork severely, so be prepared to go over it with a fine tooth comb. They also do not answer the phones.

Mr Price was my salesman, he was very polite.

Amazing service

Fabian was super helpful.

Excellent customer service!

Fabian was amazing 10 out of 10 recommend seeing him if you visit ashley furniture for home decor. Best experience with a salesman we have ever had.

So far so good. Delivery tomorrow!

My experience was absolutely wonderful, Pan Oviedo was the professional salesman. He was really nice, professional and very knowledgeable about the furniture. I walked out happy with my purchase. Thank you Pan! I will be back!

Jamal Turner was so helpful and made it easy to find the perfect sofa and loveseat!

Wanted to wait till we got our furniture delivered to write a review. Jamal at this store was phenomenal for us. Great salesman, and we got the furniture we wanted. He never pressured us or made us feel like we were getting ripped off. Will definitely be coming back to him in the future

Great service!

Everyone treated me very nice and listened to everything I wanted . I do recommend Ashley furniture as the best option for your home design

It’s been awhile since I’ve been to Ashley Homestore in Humble. This had to be one of our best experiences. Our salesman, Mr. Turner, understood we were on a mission to get the deal done and get out of there at the best price. We’ll be back.

Great service and great selection of furniture! Martin was my salesperson and he was awesome!

Everything went well. Dr. Discounts aka Jamal did good. Very knowledgeable. Went home with a new dining room set and living room set.

Tina and Andy assisted us. Those two were awesome. Great customer service, friendly and very professional. They made us feel very welcome. I pray that God bless both of their lives.

Fabian is the BEST!! Go find him

Everyone there was very kind and polite, love Ashley Furniture been shopping with them over 30 years.

The salesman was friendly and personable. Looking forward to receiving my new furniture.

The service,the price, and the selection was fantastic

Like the service you guys showed. Greatly appreciated found everything I needed 😊.

Olivia E. was a great help very patient with me and very supportive and helpful! Thank you Olivia

Excellent service from shopping to delivery!

I was very happy with the service

I had spoken with Mr Pan over the phone told him what I was looking for he replied they had 1 so I went to Ashley's met with Pan within 30 mins I was all done. He did an awesome job!

The delivery experience was seamless and hassle-free from start to finish. The delivery team was outstanding; they were punctual and incredibly professional. They handled my furniture exceptionally, ensuring everything was secure and well-protected during transit. They quickly assembled the items upon arrival, demonstrating their expertise and efficiency. In addition to their impressive service, they went above and beyond by offering me valuable tips on managing the ceiling fan touching the canopy bed. Their practical and insightful insights made the setup process much easier for me. I truly appreciate their attention to detail and dedication, making this experience enjoyable.

Fabian was the best ! Best experience we have had so far with ashley !

Pan was great,very courtesies and knowledgeable. I felt the delivery fee was a bit expensive, but I understand they have no control over that.

Ms Lee was amazing!! She was super sweet, nice informative, honest, overall awesome!! They all were really. She made me feel super comfortable with my first purchase. Def recommend this place!

We are so happy the way Patricia helped us with our purchases, she is amazing!!!

Jamal was very professional and knowledgeable about the inventory in the store. He was very patient with me while I took the time to make my decision on what I wanted. Great customer service. 👍🏽👍🏽

Thanks!! Love our new chairs!!

Fast delivery

Friendly service No pressure sales Good quality material felt free to browse wound up purchasing a sectional sleeper bed amazing delivery and install couldn't be happier

Any consumers wanting to buy from Ashely Furniture please don’t. Worst customer service ever. Their product is terrible!! And they won’t lift a finger to satisfy their customers!! Please be aware!!

Pan was helpful and knowledgeable in helping us make a decision on our bed! Thanks!

Andy at Ashley Store at Humble was amazing. We arrived just a little before closing, Andy and the salesperson showed us around and answered all of our questions without any rush even past the closing time. The price was amazing and we ended up buying a sofa set we wanted. I will definitely recommend them.

Greeted upon entry, fantastic and patient customer service. David and Nunu were both amazing and highly recommendable. Great prices and quality as always. Can’t say enough good about these two.

My sales representative Nunuu Nassor was amazing, she was knowledgeable, professional accommodating

The service i received from Ashley at the Humble location was awesome. The salesman was extremely knowledgeable and very attentive. I will always shop at that location plus recommend them to others.

Patricia at Ashley’s did amazing, I walked in and she greeted me with a warm welcome and beautiful smile! 😊 We clicked so well!! Told her what I was looking for and we walked together looking at all the beautiful furniture. One stood out, its simple, elegant and just classy 😍No way I was leaving without purchasing😁 Outstanding customer service and I will definitely return back to her if I need to purchase more furniture.

Had a very nice sales person by the name of CC guide me through the store helped me tremendously to get approved. All the staff was nice and helpful. Nate And Damian were right there were very helpful also.

Great service, great furniture

I came in with a picture off the website. I knew exactly what I wanted! Lee was very helpful and efficient. I think the whole transaction took less than an hour! I am looking forward to receiving my new furniture!

We were a little indecisive about a dining-room table set. It was a toss up between one at your store and one at another store. We had questions and Fabian was able to answer all of them quickly making us feel very comfortable with this large purchase. Now we.will have a beautiful dining table for our retirement home! Thank you Fabian!

Very good customer service, professional, courtesy none pushing

Fabian was fantastic I purchased several things from Ashley’s and he new exactly what I was looking for and even if I didn’t find what I was looking for he searched and searched for until I was satisfied. Thank you Fabian for an incredible experience!!

My wife and I went into the store looking for a recliner. Fabian was extremely helpful & patient with us as we took time to decide on what we wanted. No high pressure sales pitches here which was refreshing. Andy/Mgr is also very helpful.

This unit was incredible.

My go-to store for quality furniture at an affordable price. If you’re in the market for a mattress, Mr. Pan is your person to answer all your questions! An overall A+ experience!

No Place is like Ashley

Very satisfied with the service

Was very satisfied with my visit. Was hassle very helpful in making my purchase easy. Thanks!!

They are on top of everything on customer service, I highly recommend the Ashley humble store.

Very helpful without sales pressure. Extremely satisfied with the experience!

Let’s just clarify for no reason at all can you return or exchange unless damaged upon delivery. So disappointed that I wasn’t able to exchange my dining room set because it was too big. They are not flexible at all definitely never again. Sales person and manager were very pleasant though explained I had to go through customer service number, however company itself the policy is ridiculous very ignorant

I visited Ashley Furniture Store in Humble on 1/25/2025. The sales person and the manager were both very nice and pleasant. I went there for 1 thing and they did not try to convince me to purchase anything else. They even price matched my item. Additionally, the delivery service was EXCELLENT with communicating their arrival day and time. They even arrived slightly early. I had a wonderful experience with this company and have already told my husband that we will go through Ashley for all of our furniture needs. We had an experience with a different company that was COMPLETELY different from Ashley's experience. I would rather pay the extra cost for a better experience. Thank you Ashley Furniture!

Salesman was very professional and courteous and helpful and knew what I was looking for.

Our sales experience at the Humble store was outstanding. The sales staff is highly professional. Customer care is having a problem bringing a swap. The technician did come out and stated the damage to the safa we purchased could not be repaired due to numerous discepancies noted by him as an assembly process and a severe crumch to the wood structure underneath. Our sales experience at the Humble store was outstanding. The problem we are having is a problem with a replacement 2 reclining seat sofa due to the danage on the first one that was delivered. 2 subsequent replacements were also delivered with driver noted defect and both were rejected. I make a call to customer care every 2 to 3 days since it was delivered with 0 results. I've been told 3 times someone would call back with a solution, no calls back. care has all associated fotos. The problem we are having is a problem with a replacement 2 reclining seat sofa due to the danage on the first one that was delivered. 2 subsequent replacements were also delivered with driver noted defect and both were rejected. I make a call to customer care every 2 to 3 days since it was delivered in November with 0 results. Numerous delivery appointment changes etc.I've been told 3 times someone would call back with a solution, no calls back. We have purchased with Ashley furniture in the past and paid cash for a total of about $4k. Why would an American based company not be able to fix this problem, in America!

The staff were incredibly helpful to understand the spaces I am trying to furnish and to offer tailored design ideas.

Gabriel was patient and professional, showing us the variety of selections in the store, giving us the best price available and coordinating a quick delivery.

I will never have another piece of furniture delivered from Ashleys again . Each delivery my home was left in ruins. First it was the wall brace which holds up the ceiling. Ashley’s hired someone to “fix “ the issue . It’s anything but that . Definitely an eye sore every time I walk in . Next it was deep scratches in my floor which the delivery driver tried to cover up with a number 2 pencil . I’m beyond livid . The first dresser must have been dropped or something the second one doesn’t extend fully. I hate the whole experience. They always respond to these reviews talking bout reach out to us through this email and we’ll do this and that but never ever follow through on anything. If you care about your house or belongings don’t use Ashley’s as your furniture delivery destination. You will be let down every time

Thank you for the Great Service and kindness of and your staff.

Jamal was phenomenal! I will forever be a returning customer as long as he is there. Got me in and out in 20 with the PERFECT couch!

Very pleased with the service and Very nice people working there .

Great experience. They were very helpful. Store was easy to get to.

Fabian was very patient and informative about the furniture selection. Thank you for your assistance.

Extremely helpful and knowledgeable sales team. Provided great service and addressed all our questions. They really made it a great shopping experience. Will definitely shop here again.

Gabriel was a pleasure to work with. He helped me find the perfect desk and pricing! Thank you for your help! The store had a lot of beautiful furniture!

Very nice and quick service! Mr. Price was VERY helpful and understanding. In and out the store in less than an hour. Thank you so much!!!

Pan was very knowledgeable about the exact products we were looking for. He was also quite patient with us as we took our time making final decisions. We had a great experience!

Sale lady was excellent in assisting me finding what I wanted right away, which gave me time to look around the store. She was awesome!

our salesperson was fantastic. she walked us through the store and helped us on the type, material and sizing of the couches and chairs we would need to fit in our house, just perfect. she was patient and very kind. she is the best.

We have been buying Ashley furniture for years but this was the best experience so far. Olivia Esparza was extremely helpful in helping us select what we were looking for and throughout the whole financing process. Thank you Olivia

Great customer service! Patricia and Andy were extremely patient and helpful.

Best

Purchased a new sofa set from Jamal recently. This gentleman's sales approach and ethic was stellar all the way around. We will definitely be back for any further furniture needs. Give this man a raise!

Fabian was really nice and helpful!

Ask for Ms. Lee ..

Ashley’s has been our go to furniture store for 3 years. They always have a great selection and their staff is friendly and easy to talk to. We had the pleasure to meet Jamal today as we bought a new couch. He was a pleasure to work with. We highly recommend Ashley’s if you want great furniture and wonderful support.

Fabian provided great and professional customer service.

Purchased bedroom full set furniture alone with "insurance " and they do not stick to the insurance policy or plan that was paid for.

It took over 6 weeks to get my bedroom furniture delivered ,which is ok since it’s for a guest room ,we had a moment of being upset for to the fact that the sales lady didn’t put we wanted a white glove delivery that included set up As well, she put pick up, I called the Ashley store and Andy the manager resolved it quickly and gave us free delivery for our inconvenience The furniture is beautiful and well made, we had a delivery that was great , they were fast efficient and friendly. All turned out well in the end. Happy with the bedroom furniture, we are getting many compliments as well.

Worst place ever i will never buy anything from here ever again worst customer service ever and they up sell you.

WARNING: DO NOT SHOP AT ASHLEY FURNITURE WITH JOHN LIPE! I am writing to express my outrage and disappointment with my recent purchase experience at Ashley Furniture. The sofa sleeper purchase and delivery experience has been a complete disaster, and I demand immediate attention to this matter. Salesperson John Lipe was negligent and provided false information, leading to costly consequences. He claimed the sofa would fit in my car (it didn't), didn't offer the free delivery option available on the website, and the delivery service only brought the couch to my building, not my door. I had to bring it upstairs myself. To make matters worse, the couch was ripped when I opened it. When I contacted customer service, they claimed the couch was assembled because it was a clearance item. However, I paid almost full price for it! If it's a clearance item, I demand a price match. The warranty offered was also unacceptable - only $90 back and a request to never complain about it again. This is not a suitable solution. Other employees admitted that the company prioritizes making sales over customer satisfaction. Apparently, customers have had issues with the wood on furniture, and Ashley won't resolve the issue. DO NOT TRUST ASHLEY FURNITURE! Their employees are useless, and corporate doesn't care about customer complaints. Manager Miss Lee is the most useless person I've dealt with. I will share my horrible experience with friends, family, and online platforms to ensure no one else falls victim to Ashley Furniture's scams.

Fabian was great and extremely helpful! He met all of my needs on selecting the perfect seating for my new living room .

What a nightmare , if you try to cancel an order they make it practically impossible. You can’t reach any person with the numbers provided they’re useless there’s no option to change or cancel. I had to keep contacting the salesperson and searching for alternatives multiple times and they still have not responded. Next week will be contacting the consumer protection agency if we don’t get our refund . This number they replied with below is useless - not helpful at all . Buyers beware

My experience at this location was overall great. The representative that helped me Miguel, was very helpful and knowledgeable and was able to successfully help me purchase everything I needed. Thank you.

Jamal was the BEST sales representative! Once we figured out what style of couch and dining set I was looking for, he was able to direct me to specific pieces on the floor and pictures online that fit my vision perfectly! Even then, he helped me consider other options too to make sure I chose the pieces I liked best. Jamal was very kind, friendly, and patient, and he helped me find great deals! I recommend checking out this location and specifically asking for Jamal--he made the experience great!

I had originally written this long winded review and decided no ones gonna read that BS anyways. Long story short. Lies after lies. Awful service and a $3500 couch that stopped working after 1 month. How this place has 4 stars baffles me.

Very helpful great experience

Mrs Nunuu was amazing and helped us fine the perfect couch for our home. She very educated with their products and did not make us feel pressured in to buying anything. We are very happy with our purchase and the customer service Nunuu gave us!

Jordan, Jonathan, and the store manager (I don’t remember her name) were so patient and helpful. I genuinely recommend seeing one of them when you go to this store. Jonathan is very knowledgeable with the mattresses and Jordan knows everything about delivery and warehouse matters. 10/10 recommend.

Jordan McChesney was awesome as my sales representative. He was patient with me and very knowledgeable. He stayed within my budget and did his best to accommodate my delivery schedule. I’ll be back as long as Jordan is my sales representative

Jonathan Lipe was very friendly and professional. He help me a lot on my sale

Fabian was awesome and very patient with my wife and I, and he helped us find exactly what we wanted! Thank you Fabian for your outstanding customer service!!

Experience was thorough and professional got a great bang for my buck

Buyer beware. They sold me a 5 year warranty on my couch and told me that if I did not use the warranty I could use the amount I spent on the warranty towards buying something else from them after the warranty period expired. What they didn't tell us was that you only have 6 months from the expiration of the warranty to come to the store to attempt to use that refund. That is what they told me when I came in to use that refund after the 6 month period. I read over the warranty agreement and there is no language about a refund after 5 years. It is basically coverage by a 3rd party. Maybe they hid it in some tiny language somewhere else. These types of deceptive sales techniques (basically lies through omission) are why I will never buy anything from Ashley furniture again. I have bought other warranties through other companies in the same area and they are up front about their policies. They will even let you know when the warranty is about to expire. Who would remember exactly when you bought something 5 years ago.

I had a wonderful experience!! My salesperson was very knowledgeable and knew exactly what I wanted in the store!!! Fabian was AWESOME!!!

Great experience with Jason at the Ashley Furniture store in Humble!

We were looking to purchase a bed. Pan quickly directed us to various options. He gave us lots of helpful information. We made our decision to purchase the perfect bed for us at a reasonable price. Thank you Pam!

Paloma, our salesperson, was very knowledgeable of her merchandise, but not aggressive or high pressure. She helped us find the item we wanted without steering us. Great purchase experience, looking forward to the delivery of our buffet cabinet.

I came in looking to browse and Gabriel helped me find exactly what I was lookin for, and I ended up leaving with the perfect couch! He was very informative and made sure I was getting the best price possible. I’ll definitely be back to get some more pieces and I’ll definitely be asking for Gabriel!

What a great experience we had shopping for new furniture! Nick Thomas is the best, he was so knowledgeable and friendly. I highly recommend him and the quality of furniture. Definitely will continue to work with this store.

Our representative, Mr. Jordan, was very customer friendly and kind. Our experience was fantastically awesome!

We had the WORST experience with this store. Patricia, the women that checked out wrote our number down wrong. We had our order scheduled for Friday, well it was CANCELED! Waisted our day all day Friday because the ONLY way they “look up” or “track” your order is by your phone number which screwed us. Our order was canceled AGAIN after rescheduling for Saturday. We waited all day Saturday morning went down to meet the delivery guy and he LEFT! Because he called the WRONG number that Patricia put down for us. We were contacted the whole time by an AI generated email…. and when trying to fix our information, there was NO help!! We now have no couch and no one has been nice at this store. We went in person drove an Hour!! because you HAVE to go in person to “update” your information even though it was their fault to begin with. We got no apology from the manger, he was rude. This was the worst experience we have ever had. We have told all family and friends to never buy from here after the experience we had. They have our money, and we have NO COUCH! I recommended going somewhere else where they will help you and actually be kind and giving, because Ashley furniture is NOT!

Jamal was courteous and knowledgeable and really helped us make some great decisions when choosing new pieces for our new home!

My salesman was Cle Price. I had a pleasant time in the process of buying my recliner. I will shop there next time . Thanks

Everything when great my sales person Miguel was very nice and helpful and I got a beautiful living room set

Very helpful since the minute we walked in. Me. Fabian explained every detail in English and Spanish to us so my non English speaking mom could understand. Thank you

Patsy was great and very thorough and helped us get a good deal on a couch set!

do not fall for the warranty ashely offers is the worst they say 5 yr warranty replacement not true theyll do anything too repair have parts replace for unreparable parts is a nightmare dealing with the customer service online save the trouble shop else where you been warned !!!!!

DO NOT GO HERE!!! We bought a couch, for $2000. When it was delivered,it had a stain on one of the cushions. We immediately contacted Ashleys. They just sent a cover to replace it. It was the wrong cover. This happened 5 times. They literally sent every cover,but the right one. This went on for months. The manager was no help. Completely rude. We still have a stain on our new couch! Save yourself a lot of trouble. GO SOMEWHERE ELSE...BTW,The salesman will literally walk around you,and stalk you, while you shop. It was so creepy. Felt so awkward. Very bad experience all around

Miguel Lopez at Ashley Furniture was great! He was really attentive to our needs (a new couch), while not being pushy. He explained all of the options we had and when we nailed it down to two couches, he gave great explanations of the differences. While we having received our couch yet, we are very happy with our purchase!

We love Ashley Furniture! Our Salesperson Jonathan was so helpful and patient. Can’t wait to get all our items delivered!

Please go spend your hard earned money somewhere else. So many problems with my purchase. I’d suggest living spaces, they’re more upfront with information and have more reasonable prices. Also for Ashley furniture, please don’t cave in on buying their heavily influenced warranty. I’d give 0 stars to them if I could.

Gabriel was the best salesman we have ever had! There was no pressure from him and he didn't hover over us. We showed him pictures of the house we bought and he helped us put together a fantastic living room and bedroom set with an unbelievable price! Thank you Gabriel!!!

I went to buy furniture at this location. The sales rep (Martin) , was really nice.

Very positive experience with Fabian. He was very helpful and patiently answered all our questions. He was very knowledgeable.

Jonathan Lipe was super. Very patient and knew the products well.

love it

Jonathon was such a huge help. I told him what I was looking for and he was able to recommend the perfect couch and dining set, that I actually ended up financing!

Nick was very accommodating and attentive to our needs. He was detailed and answered all our questions. He made sure we were happy and understood our purchases. We highly recommend Ashley Furniture.

In February of 2022, I bought a living room set from this location. Miguel, the “home furniture specialist” convinced me to purchase a “protection plan” for $359. One of my specific concerns was will the plan cover the couches if the cushions start to sag. Miguel said yes. So I purchased the plan for the peace of mind of having the couches covered. After a couple of short years the cushions now sag to the point where your body sometimes hits the frame of the couches. Also, one of the seat cushions started to unravel at the seam. I filed a claim with the protection plan service and was advised that those issues would not be covered. I called Ashley’s customer service and advised them of the situation and asked if I could get a refund or even a store credit for the warranty since it was pretty much fools gold. I was advised to cancel the plan with Protect All and call them back with a reference number. I did as instructed and have been getting the runaround since. I have called them 4 to 5 times and each time I call they say someone will get back to me within a day or two. No one has ever called me back. I have to keep reaching out to them. The last rep told me that I would be getting a prorated refund since I cancelled the warranty early but they need to hear back from Protect All. How long am I supposed to wait? Also, Miguel advised that I would get a store credit in the full amount of the protection plan if I never used it. I can’t speak for everyone but I feel that my “home furniture specialist” was very misleading to make a little extra commission at my expense. $359 is a drop in the bucket for a multimillion dollar company but it’s not for me. Don’t make my mistake and do your research before spending your hard earned money. Not only do I feel that I’m out the cost of the protection plan, I feel that I am out the price of the couches as well because they are now going to be donated. I would not feel right selling them to someone.

My salesman was great and very informative, his name was JT. He made the process very easy and smooth, I just moved to this area so I was in need of a new bedroom setup. He got me exactly what I wanted. The delivery was very smooth and they were very nice, and especially quick. They set up my bed for me and even put my mattress on it. The reason why I gave 4 stars instead of 5 is because my dresser came with some of the holes drilled in the wrong spots. It was a pain to put it together because of that. Overall a good experience, just need the people drillin holes to pay better attention.

6/26/24 . Worst worst purchase ever , we bought a $2000 bed frame because my wife is due mid July with our first baby. We are getting the house ready for the baby and we bought the bed frame from them for our bedroom thinking everything would be smooth . WRONG! 1 .-Delivery fee around $300 ( which I didn’t pay and went to pick it up myself ) 2.- The warehouse where you pick up items is 40 min away from the actual store we purchased from 3.- it took the guys in the warehouse 2 hours to bring it out because they were too busy talking to themselves . I told them 2 times what was the update and they said they are working on that . If I was the owner of this company I would fire every single person there . Guy at the desk was dressed like he just came back from a fight . 4 .- guy that was driving my item dropped one of the items in front of me when he was driving towards the ramp because he was going too fast . They can check the cameras it’s on the cameras 5.- got home and started unboxing the items and one of main rails on the bed frame was cracked in half. 6..- called customer service right away and opened a claim with them and they said it would take 7-10 days to get the part that was broken reshipped to us…called exactly ten days later and now they are saying that the part that was ordered wouldn’t even be ready to be shipped until mid July with no ETA. (Which is when the baby comes) 7 .- company only cares about selling and once you have paid, they don’t care all all . They have a no return policy and now I can see why . They won’t even do a credit for us to just repurchase a whole new frame . 8.- I hate to write reviews but this time I feel if I can help someone like us avoid these problems in the future my job is done . 9.- we ask them to just let us return the broken item and just get another one and they said no . 10.- I don’t care about returning the item but I do need a bed frame for the new baby coming . I am not the person that buys something and returns it, but when an item Is broken then they should do the right thing . Saying all this I don’t think their furniture is bad we have many things in the house that Came from them but you cannot run a good company by selling only and once the purchase is made they forget you. They still have responsibility on the items they just sold . I just want a bed frame that’s all . Wife needs it, baby needs it, we need it and we paid for one and don’t have one . How sad !! If this company doesn’t fix things I don’t see a bright future for them .

Jonathan was very knowledgeable call the different beds and he was so perfossional and patient . I am so glad that we have established a great partnership for better sleep!

My experience at ashley is always great and miss Patricia is always helpful, friendly and patient. Would recommend anyone to her. Keep up the great job and thanks miss Patricia, ashley furniture you have a hard working employee.

Jonathan at the Ashley humble location was an excellent sales person! He made my experience smooth and easy! Very professional, pleasant, knowledgeable and courteous! I can’t wait for my furniture to arrive.

Definitely a great team, loved my purchase made Ms. Patricia was amazing and a sweet heart, My wife loved everything we bought!

The service was great! Nunuu was amazing! She was extremely patient with all of our questions and knew exactly what we were looking to purchase, based on our conversation. It was an awesome experience!

On May 30, 2024 at 1:12pm we walked into the store. No One greeted us , as we walked around for about 20 minutes , we observed 4 workers either sitting or walking around doing nothing. I will never purchase anything from a place with poor customer service.

Miguel was fantastic. He did everything possible to get me the best price. Top notch service!

I’ve been a customer of Ashley Furniture for years, my recent experience was great as expected. My sales representative Nunuu Nassor was phenomenal! She was very knowledgeable, patient and kind! Glad I decided to get my new Sofa set from here again

I'M UPSET, TICKED OFF, AND DISAPPOINTED WITH HOW MY SITUATION HAS BEEN HANDLED. I'VE SPOKE TO MULTIPLE PEOPLE INCLUDING STORE MANAGERS AND SUPERVISORS WITH ZERO CONCLUSION ON HOW TO GET MY MONEY BACK. THIS COMPANY IS A PURE SCAM. THE CONTINUE TO GIVE ME THE RUNAROUND OR PUT ME ON HOLD FOR HOURS WITH NO RESOLUTION. I'VE BEEN TOLD MULTIPLE TIMES A CHECK WAS SENT OUT BUT NOTHING IN OUR BOX SINCE 2022, IT'S NOT 2024 AND STILL DEALING WITH THE SAME ISSUE. WE'VE TRIED TO CANCEL THIS SERVICE TWICE NOW AND EACH TIME THIS COMPANY PUSHES THE DATE BACK AND REDUCES THE AMOUNT FROM WHEN WE FIRST STARTED THE CANCELATION. THEY'RE TRULY TRYING TO STEAL ON OUR MONEY HOPING THE 5 YEARS WILL PAST AND WE WON'T GET ANYTHING BACK ON A SERVICE WE ONLY USED ONCE. ASHLEY FURNITURE AND GBS SHOULD BE ASHAMED OF THEMSELVES. MY WIFE CALLED TO CANCEL THE SERVICE THEY TOLD US A CHECK WOULD BE MAILED NOTHING. I CALLED THEY TOLD ME A CHECK WOULD BE MAILED WITH FOR AN EVEN LOWER AMOUNT STILL NOTHING. I WANT ALL MY MONEY BACK THESE COMPANIES ARE BOTH A SCAM SELLING A WARRANTY THAT'S FALSE. ASHLEY WILL PUT IT OFF ON GBS AND GBS WILL PUT IT OFF ON ASHLEY WHEN BOTH PARTIES ARE WRONGLY WORKING TOGETHER TO SCAM CUSTOMERS.

I had a very nice and friendly experience at Ashley Furniture store, next to a very good price discount,I would recommend this place to everyone.

We got help from Nick Thomas and he stated that our bar stools were going to get delivered on Sat May 11th, but he did not submit for that day and lied to us and now they will get delivered on May 18th. We will take our business somewhere else.

Jonathan was great and definitely hooked my partner and I up with some great deals. Definitely ask for him whenever you visit. Huge, clean store.

Great customer service from Jonathan. Very helpful and friendly sales staff

First time at this Ashley’s and I am coming back again! Outstanding customer service and very professional. They are willing to work with you so you can get your needs met. I definitely recommend this Ashley’s store in humble.

Gabriel was awesome. Very attentive and helpful. I’m excited about the new pieces I just bought.

Pan was very helpful and knowledgeable. Happy to do business with him!

Best experience. Very open and down to earth

Great customer service thank you cle and Pan!

Highly recommend Ashley furniture store in Humble. My parents were satisfied with the customer service that Fabian, their sales representative provided.

Awesome experience today Miguel was an awesome salesperson with awesome customer service!!

Our associate, Gabriel was outstanding! He helped us find exactly what we were looking for and made the purchase easy.

Fabian Rodriguez at the Humble TX location was a dream to work with. We knew what we wanted and he took care of us. Thank you guys for the perfect patio furniture. Will definitely be back!

The mattress in the store is different then the one I received. I was told I had 90 days to exchange it but I was lied to, they say they can’t exchange it. first and last time i ever buy anything from Ashley furniture

I had a really good experience with the sales manager Nunu.. She was very helpful and knowledgeable and helped my decision making easy.. I will purchase again from this store in the near future..

John was a very good help to pick out the furniture..!

Amazing customer service! The manager, Nunuu did an awesome job supporting us as we picked our product and with the purchasing process!!!

Nunu was great. She listened to our concerns and our needs and guided us with the right purchase.

Nunu provided an excellent customer service. Thank you Nunu for your patience with us.

Miguel met us as we walked in the door and he was very helpful and attentive without being intrusive during our entire visit. He patiently answered all of my questions , provided optional purchase options, and was very professional up to walking out the door! Very positive experience.

My sales rep, Patricia, was rude and unfriendly. There were several times when I almost walked out but this was my only day off. When I declined the extra protection she really was nasty towards, no eye contact, no smile, no small talk. She was unpleasant. As for my purchase I'm happy with my new furniture and happy that they had the same sofa I saw online same price.

Work with us on the price. Good quality furniture. Only wish delivery was all inclusive from wearhouse and off the floor.

JT was very helpful and made our experience very comfortable.

Awesome experience. Shown all over store. No pressure to buy. I chose to make a purchase

Jamal was super helpful and very much patient with us. I recommend 10/10

Great service. Cle worked with me on my budget for my new couch, he was very helpful.

Today I went to Ashley to buy three barstools and Patricia helped us, she is absolutely amazing!!! She was great through the whole process and really tried to help us out! Godbless Thank you

Outstanding service. Pan did an amazing job helping and us.

I could not have asked for a better experience. I was warmly greeted upon entering the store. Jonathan introduced himself and asked if there was anything he could help me with. When I told him that I was just browsing, he gave me the space to do just that. He was attentive, but not over bearing. I didn't feel rushed or pressured to make a purchase. He was very courteous, informative, and patient. Also, I loved that there was a sense of genuine camaraderie amongst the workers.

Jaylan Culmer provided great customer service

We came into the store and was greeted by Pan a store associate and he helped us find the perfect rocking recliner! Very professional and knowledgeable on inventory and made the transaction as smooth as possible! 10 out of 10

Great customer service and selection. Store manager gets an A+

I LOVED our experience at Ashley’s!!! Went in for a sofa and came out with a sofa and a friend!!! Lee is amazing and worked so diligently to meet our needs!!! Truly if you’re looking for any furniture I highly recommend going to see her!!! The furniture is beautiful and worth every penny!!

I called to verify what I saw online. Once in the store I was greeted by everyone. And helped immediately. It was a smooth and easy process. Fabian and all the sales staff were great. I highly recommend this store. 👌

Very helpful staff, just a tad pricey.

Fabian was a great help in picking out our furniture! Very professional and kind.

Miguel was very professional and personable. He definitely listened to our “needs and wants” and found us the sofa and love seat we love!

Miguel was extremely helpful with helping my partner and I find the perfect couch for us, going as far as helping us rearrange sectionals and moving over other mock pieces of furniture to visualize our home. Great experience overall!

It was a great experience. Excellent customer service. Salesman Jamal Turner answered all of our questions and was very professional.

Fabian was the gentleman that helped my family and I. He provided great service and knew exactly how to help us out. He was very patient with us as well.

I went in looking for a bed and a smart frame, and left pleasantly surprised at how simple and easy the process was. Pan helped me find exactly what I was looking for! They had a great selection with lots of options for different sleeping preferences. Would recommend shopping here.

Martin did an outstanding job of helping us find the perfect bedroom suit for our son ar a great price! He was polite abd helpful, and this was a wonderful purchasing experience!

Thank you Fabian for giving me and my wife a great end of year Deal. Making the experience seamless and financing possible. Looking forward to furnishing rest of house in Near future. Happy New Year.

Experience was nice! Until they require to write down my driver's license information...this made me uncomfortable...so I left!

My recent experience with the Ashley Furniture Store management team in Humble, Texas was great.They assisted me in the process of filing the warranty claim on my previous furniture purchase. Once I filed my claim with Ashley Furniture warranty division. The warranty claims solutions team promptly responded. They advised that my damaged furniture would be replaced with all new furniture of equal value. A few days later my new replacement furniture was delivered to my residence....Great combined team customer care! Richard Matthews 12/29/2023

Ashley had exactly what I wanted in a new recliner and the service was outstanding. Thank you Miguel! Andy the manager was wonderful, too!

Pricing was inaccurate in store. I had to tell the person who helped us that it was inaccurate by a good amount

I received great service! The salesman Hector was patient and not pushy or impatient, he’d give me time to think about my selections. Loved my experience shopping at Ashley’s’

My initial experience with the Ashley home store was positive. I purchased what I believed was high-quality furniture. I paid approximately $3400 for my sectional from Ashley Furniture. I had a good representative who I liked. Since I have made the purchase, I have been nothing but utterly disappointed with the lack of commitment that Ashley furniture has to customer service. They do not deserve a star, but I am required to at least give them one star. My issue with my sofa started in September 2023. The sofa was purchased new in April 2023. The sofa Cushioning has had issues. I waited over a month for a technician to come out and fix The problem. Less than a couple weeks later the same issue surfaced on the same piece of the sofa sectional. I contacted Ashley again three different times and submitted a warranty claim. Thinking it was resolved. I called to find out when they were going to send a technician and they indicated that I had never called into submit another warranty claim. So I re-filed another claim and the customer service representative asked me to flip over the couch to get a label. There was no label, but I discovered that the dust cover was installed terribly which Dropped my confidence in the repair process. I have attached these photos to show the workmanship. According to all of the customer service representatives that I have spoken to there is a standard, and that is not factory Standards. due to my findings, I requested that Ashley just replaced the corner section. Even though the photo showed that the technician did not do the work correctly, they said their process was to try to repair it again. At this time I decided to go into the store and speak with the manager who indicated that Ashley does not allow them to do anything on a customer service level other than sell their product. He did ask me to send photos and that he would send the information to someone he knew to see if he could do something. Unfortunately, the manager did not follow up with me and there was no change in the process. I am still stuck in repair purgatory trying to get parts for my sofa. It is now December 20 and I’ve just had another outstanding call with Ashley. I was to receive my parts two weeks ago and now they are telling me the first week of January. I was hoping to relieve myself of this issue in 2023 but I guess we’ll be carrying it over in 2024. My biggest complaint with Ashley is on the customer service side. There is no urgency to deal with these issues. And there is a lot of generalized answers that mean nothing. I spent my hard earned money with the company that I thought I was buying a quality product. I did not get a quality product and I do not have a company that is backing up their product. Based on this experience, I would not recommend purchasing any products from Ashley furniture. Yeah Brian Link Just an update to my issue Ashley has still unsuccessfully repaired the problems on my couch. I have had four technician trips to my home, and none of them resulted in any repairs. They keep sending parts and resending parts and they keep sending the wrong parts. It is a constant cycle of horrible customer service. I hope to someday update that I have had my work completed. Original estimate do time of delivery on the parts was December 20. I think they met 2024. Ha ha anyways Ashley is very unreliable on the customer service side if you have issues.

Fabian was great awesome customer service will be back!!! #humble location

Jamal and Pan were efficient, patient & great salesmen attending to all our needs in furnishing our new home in Mason Woods located in Cypress, TX!!! Thank you.

Fabian answered all of our questions, moved the chair for me to match to couch and really helped us out.

I had a great experience doing business with Ashley Furniture. They are very welcoming once you enter the store and very accommodating in meeting your needs. Special thanks to Nunuu Nassor for assisting me with my purchase, happy customer.

Patsy the sales person was great and knowledgeable. The manager was friendly and polite. The store had an peaceful atmosphere. They made you feel like you were a friend not an customer.

No pressure, helpful salespeople. Got what I wanted for a good price.

>> Update 12/18/2023 This is still a terrible company. Finally had a customer rep. text me apologizing over the weekend, ask what they could do for me? Told them I took off 2 days from work and lost money because of there inability to deliver on a correct schedule. Got a text back, basically saying, sorry we can not do anything for you because your item had already been delivered. Replied back and said, don't worry about it, I will just give you bad reviews on every platform (google, facebook, instagram, etc.) I can find every time I think about it and have time to spare. >> Update 12/15/2023 Table and Chairs were finally delivered 15 days past the date they were suppose to be delivered. Terrible customer service and multiple failed delivery dates. >>Update 12/14/2023 I got a text and an email saying my delivery is scheduled for this Friday. Kind of odd since they told me several times previously they only deliver to my area on Thursdays. Wait and see!! >>Update 12/13/2023 Still Terrible. Still no response from anyone. >>Update 12/11/2023 Still Terrible. Still no return calls from (3) of the customer service people and actual salesman I talked to last week. (2) of them said you will get a phone call back within 48 hours, actual salesman said I will have manager call you tomorrow (last friday). >>Terrible. Sales people are friendly. But after you pay and leave, who knows when you will get your furniture. It will deliver Thursday, nothing, it will deliver next Thursday, still nothing, it is estimated to deliver next Thursday. Not going to hold my breath.. Terrible customer service. Talked to 4 different people, they can't tell me anything. Somebody will call you back, nope never happens. This is the 3rd time in 7 years I swore I would never buy from them again for the same type issues every time. Sister same problems a couple years ago. Daughter n Law same issues last year. Ashley needs to find another vendor for deliveries, the current one is terrible.

Very good price

Great customer service! My mother and I were glad to have someone who knew all the information we needed/ had. We ended up buying 2 pieces of furniture!

Miguel was absolutely wonderful. He has great customer service and is very knowledgeable. Looking forward to doing business with this location just because of him!

They were very helpful finding the right pieces that we were looking for and for the best prices. I would definitely working with them for all your furniture needs.

It was pleasant I was able to find what I was looking for sales person and manager were very helpful.

I had a great experience shopping for a coffee table. I was looking for something unique. Lee was very helpful with her recommendations. She was knowledgeable, friendly and patient she assisted me in getting a great price. It was a personable and pleasant experience Thanks Lee!.

On 11/24/2023 made a purchase on some bunk beds. 11/25 I picked it up from the warehouse, got home and started unboxing the items and noticed that the head rest was broken, parts of the beds head rest weren’t assembled correctly, half way assembled and not glued on and found more broken pieces. I called the warranty department and explained them the situation. The person I spoke sent me an email for me to upload pictures of the broken pieces and stated that it would replaced on Monday 11/26. Did not received an email nor a phone call so I called back. Person I spoke to stated that there was no claim put in or pictures uploaded. So I started the claim again. Long story short, they kept giving me the run around calling this number here, texting this number there until finally I spoke to the store manager I believe Andy is his name and he told me to email him pictures and a call back number, he went out of his way to help me by reaching out his boss to see if the claim could be expedited. On 11/30 I received a call to set up a delivery and pick up but that the earliest delivery would be on 12/8. Moved in to a new house and purchased furniture from Ashley so my girls could sleep on their new beds but now they have to sleep on the floor till we get the new beds 2 WEEKS after I originally purchased it. This would be my first and last time I’ll make business with Ashley Furniture . I DO NOT RECOMMEND THIS STORE TO NOONE, unless you want bad service. If I could give this place 0 star ⭐️ I would. Never again!

One box was taped up and had missing pieces. Couldn’t complete the bed construction. Now I have to call customer service again. Previously the delivery was canceled by Ashley because the item wasn’t in the warehouse. Delivery guys delivered what they were given to deliver, can’t blame them.

Very professional.

Wonderful experience.

Highly regret shopping here. Upon delivery one item was already damaged and and now like 2 months later all of the varnish on top of my tabletop is coming off . It's just really cheap overpriced furniture with bad customer service. If I could turn back Time and go someplace else I definitely would. I'm just stuck with a bunch of junk now.

Overrated overpriced cheap furniture Never go buy furniture at this place your going to be disappointed

Convince, no-pressure experience.

Patricia was so patient and helpful with us!

Knowledgeable and courteous. No pressure!!

My sales representative handled me well on my call-ahead to the store for item availability, and while on-site at the store location, as well as the personnel at the store outlet warehouse for item pickup (front office reception and warehouse order fulfillment personnel). Great, professional, and efficient service, and will continue doing business with Houston area Ashley Furniture Store.

Customer service leaves once you sign. I purchased at market price a mattress and was not aware that it did not come with a 30 day comfort guarantee. After 2 nights I was in horrible pain. Called in several times getting the run to include call back on day 30 sending pictures and then texted ALL SALES FINAL. Do not shop with this company. I can see if it was on sale or something but it was not and now I'm stuck sleeping on my sofa after an expensive purchase! Angry is an understatement. Update. Someone reached out and said I will get an email that was days ago, they ignore you hoping you go away. I beg you go to Living Spaces like I should have!

Miguel our sales rep. Was the best. He was very helpful and knowledgeable about the products we were interested in.

Fabian was extremely helpful and very professional.

Absolutely wonderful service and hospitality. Made the entire process enjoyable!

Great selection ,same as sales people , but the best service was provided by delivery personnel.

Pan was a great help. Showed us exactly what we wanted and then some! So knowledgeable and professional! Going back, soon!

I am disabled and they was very rude to me to be the store manager 😒 and did honor my merchandise.

We had a great experience with our Salesman, Chandler. He immediately greeted is upon entering and welcomed us in. He listened to we we were looking for and walked us around to show us what he had. While he was showing us this particular table his Boss (didn't get his name) walked over , greeted us and started to help Chandler with the table. The over all experience was quick and easy, Chandler and his Boss were patient and very professional. We will definitely be back to shop.

I went there looking for a particular dining room table it advertised online. I was hoping I would be able to get it in the store or have somebody put it together for me if I bought it well that was a no go. Also, I don’t like when people follow me around or being pushy about buying something I want to be able to walk around look and see what they have and if I have any questions, then I’ll come and find you or introduce yourself, and then step back.

Very warm smiles, great energy from the entire staff. Thank you Cle, for all of your time and patience

We bought a bedroom set until 3 weeks ago. They said that only the dresser is in stock. They said that they will deliver the dresser in a few days, but that they will deliver the other products in 6 weeks. We accepted this situation. When they brought the dresser for delivery, it was damaged in a few places and there was no box. The officer who brought the product filled the damaged places with a pastel pen. We said that we would not accept the product in this way and they took it back. A week later, while waiting for a new packaged product to arrive, they brought the same product again. When the places filled with pastel pencil were touched, he was painting her hand. This time, the officer told us to accept the product instead of sending it and then call the customer service. We did as he said. However, customer service was not interested in us. We went to the store we bought it from 3 times. They said they were interested and made a registration. The last time we went, the employee named Andy was more involved. He told us to wait until Thursday. I hope someone will take care to rectify this situation. I think they sent used product. I'll post again to update the status after next Thursday.

Miguel was great. He greeted me and asked if I needed help. He also allowed me space to find what I wanted. He checked in and informed me there were more options upstairs, which I was unaware of. I ended up choosing a set from upstairs. Entire process less than 20 mins.

WORST EXPERIENCE EVER - Sales Team lied about options, deliveries and service. Furniture very LATE, multiple times tried to deliver damaged items over and over, quality delivered didn't match store and NO RESOLUTION.

The door was opened for me with a very pleasant greeting from NuNu. She told me to look around and she would check on me to see if I liked anything. Her greeting was so warming that I looked for her when I discovered the item I desired to purchase. She was able to give me a discounted price, so I added the protection plan. The delivery is in two days. The sale was quick and I was out in 40mins. I loved the experience. Great job NuNu @Ashley's Furniture.

But too expensive

Love the salesperson!!! Very helpful!!!

Update- repairs have been rescheduled 3 times. Now scheduled for Nov. 2nd. Never experienced such poor customer service! The customer services ends when you walk out the door. I have been sitting here I the show room for over 30 minutes trying to get a resolution. Ordered 8 dining room chairs. 6 are uneven, 4 are stained. I also purchased a 5 year warranty and was told you get the money back if you do not use the warranty after 5 years. Have been trying to cancel th warranty for 7 days. Found out you only get a store credit that expires in 180 days. I have called customer service multiple time, am put on hold till the disconnects. I have been told so many different things. One thing I know is I will absolutely never do business here again! I will update this review if I get a resolution.

Customer service was excellent and respectful, sales representative gave me alot of options to choose on my budget.

Great experience!

Got an wine table that was part of an old display its awesome great costumer service Ms. Thornton awesome person she was great right at the beginning

Pan was so delightful to deal with. Upon entering the Humble store he offered his assistance but I said I just wanted to browse. He allowed me to do so but was there if I had questions or needed assistance. I was very happy with my purchase, the price paid and the fact that the items were in stock and will be delivered in a few days!

The sale rep Jaylan Culmer is very cool, calm and pay attention to all my details as per my need. She is very professional and made my visit a very smooth, memorable and pleasurable one. I got a good deal and good products for my need and money. I highly recommend this store and most especially, Jaylan Culmer the Sales professional

Our salesperson, Patricia, was very helpful in what we’re were looking for.

I won a $1000 gift certificate for Ashley. I had an exceptional experience from the time I walked into the store and met Jaylen. I was not sure how I wanted to spend it so I walked the entire store and Jaylen was very patient answering all of my questions and assisting me. I would definitely go purchase from them in the future and highly recommend Jaylen as she has superior customer service.

Great service, no pressure, very helpful

I had a wonderful experience. Everyone was friendly. I couldn't have asked for a better experience when purchasing furniture.

Joe was great! From beginning to end. Wasn't pushy and was very informative. Highly recommend him and Ashley's furniture.

My disabled uncle Robert Salinas bought a Bedroom set from this place spent over 2k the bed came incomplete when he disclosed this the establishment said they promised the part would be here in 1 week. 1 week later he calls the establishment and they give him the run around and tell him they never ordered the parts and he needs to find his bed number , order and pay for parts for a bed he already bought he has been sleeping on his living room floor for 2 weeks and the establishment only seemed to be concerned prior to buying the bed after he bought it they could care less

Best experience From the sales person Pan to the delivery guys, very efficient and with Quality items

Alicia Gibson was helping us and she is absolutely the best! She is very knowledgable and can connect with the customer. We appreciate Alicia very much!

I purchased a pretty nice bed with big head board. In the store it seemed very sturdy. It was delivered on the July 8th. The head board sways at least 2 to 3 inches. It will eventually break and be worthless. I have been trying to contact the Humble store since Sunday. Nobody answers the phone! I finally text with a customer service rep and she tells me no exchanges or returns. I told the salesman I would be back to buy a living room suite and office furniture. Budget was around $6000. Sorry Ashley you have lost my business due to the lack of customer service and dishonesty.

Great experience and customer service from Pan.

Horrible experience from the start! A salesman came over and went right to my EX husband to shake his hand and welcome him and disregarded me! I was the one buying furniture! I did not get the headboard that i wanted and the box springs were never ordered! I waited 6 weeks for the box springs!! They even tried to charge me more but i was able to prove the original quote!! Beware! I will never buy anything from them again

The salesperson was very pleasant.

UPDATE November 2023 After suing them in court and filing dispute with the credit card company who accepted the dispute given i captured proof of their mistake on the fabric of the sofa...they finally replaced the sofa with the correct fabric. And I made them pay my court fee. Advice to others. Sue them and dispute if they wrong you. This was my last shopping at Ashley furniture. Never again. UPDATE July 21, 2023--- The worst experience of my lifetime with ANY store continues with this terrible furniture company. The person below who wrote a response, i sent email and phone call...no response. I went to the store and the Store manager Evan acknowledged in writing that they gave the wrong fabric sofa. Despite that and over 20 phone calls to corporate office who either hangs up, or says their system is down and they can't do anything, or they'll flat out lie that they have the store manager's note I documented...so more than a month later, i don't have the sofa with the fabric i wanted. I've now filed a Court case against them and taking my dispute legally. YOU ARE BETTER OFF SHOPPING SOMEWHERE ELSE. Don't become a fool and fall for their deceptive sales tactics. This company is better off being out of business. See you in COURT Ashley Furniture!! ----------------------- Read the reviews, and saw that people had bad experience here. But decided to give it a shot since I just wanted a simple fabric one piece sofa. As soon as I arrived, Patricia (salesperson) came to help and we told her 2 fabric types we DO NOT want, leather and velour. We found a sofa with nice fabric (coarse) upstairs. It was off-white. We asked her if there are other colors and she said yes there is a gray one and it will arrive by end of week. That's all. So we accepted that and bought it right away. Easy. Delivery came today and delivery guys asked to check for damage and we didn't touch the sofa just examined it for any dents/holes and didn't see a damage so accepted it. As soon as they left, we sat on the sofa and touched it, and it was VELOUR. Completely different fabric type we chose which we couldn't see just looking at it, only when we felt the fabric. Went to the store and called customer service, and they just said, sorry, we don't exchange. All we want is the right fabric and if they don't have grey color in the fabric we wanted, we will take the off white. But nope...they won't do anything. So due to their sales person not telling us the fabric is different and we got the wrong fabric item, we are stuck with it and store wants nothing to do with us. First time Ashley Furniture, last time Ashley Furniture. IF there is a DECENT person at this store, hope they do the right thing and exchange this gray sofa for the right fabric or off white if they don't have the gray in the fabric we ordered. Meanwhile, i will dispute thru credit card company since my card guarantees receiving the right item i ordered.

I would try another location this was my first furniture purchase a old sales unprofessionalist that works there name CLE PRICE just wants to max out your credit limit. I needed a monkey board for my platform bed and he insist that i need the big one knowing the type of bed i have but now i see he was run in a game an playing with my money because now he wants to get rude while telling a lie that i didnt ask for it well now ill play with his !

We were very under impressed. There are other furniture stores and the prices were not that great. Pushy sales people

Pan is a excellent Sale Rep I’m happy with his service the store manager is great I will definitely come back and do some more shopping I love this costumer service. Thank you guys.

I've purchased Ashley furniture several times. It never disappoints. My experience with the Humble store is good. However they are having issues with thier internet service which has caused some delays. But all in all its was a good experience.

The moment we walked in the atmosphere was pleasant. We were greeted by Joseph and was also helped by Fabian who was also pleasant. We ended up with Joseph and although we were spending money when I tell you we had a good time we had a good time he was like family by the time we left. We will definitely be back just because of the experience. Thank you guys

Very easy shopping and purchase process. Both our sales person, Chad and his manager, Andy were extremely helpful. Very satisfied with my purchases!

Bought a couch and financed half of it . They said come here every two weeks and make the payments. Down payment of half of total amount done(1k) . When It was not deleivered on the agreed date , realized later on second visit at store reason it hasn’t been delivered, ……..it wouldn’t be delivered till it is fully paid. Totally different what was agreed at the stores at the day of first visit and like I said half paid . Also was a big Surprise charged close 300 bucks to deliver it. I feel bad for not having the promises delivered. My wife and teenager daughter witnessed all of it. I asked to refund me and let’s see if money comes back to my account.

Awesome experience and great help

The variety and selection in this store is excellent. The sales staff are very personable.

very helpful and took the time.

Helpful but not pushy, good selection and prices.

Great, easy, quick purchase.

*UPDATE* 6/10 The sofa of the sectional is damaged on the frame which prevents completing the sectional in full formation. I contacted the original salesman and he then gave me a number to call to handle the issue. I called that number and was told someone would contact me within 72hrs to send someone out to correct the issue. That was 2 weeks ago and still no call. I’ve called the store and no answer. The automated system saying the store is closed and call back during normal business hours then hang up. All my calls have been between 2-7pm well before the store closes. I go to the store in person and is greeted by the original salesman (Gary) of my order. Told him why I was there and needed help getting the issue resolved. I asked for the store manager (Nick Thomas) who also helped with the order and was told he no longer works there and they’re having issues with staff. Not sure how true that is but anyway. I then was pointed out to the current store manager (Andy) that day on 6/8/23. I sat and waited for him to finish talking with a person he was talking to. He walked over to where i was sitting & I explained to him what’s going on, what I’ve been through so far and that I just wanted it resolved as it’s been far too long already. I showed him pictures of the damaged frame and how the sofa is still wrapped in plastic showing it haven’t even been fully assembled or sat on yet. He commented on my patience with the issue. I suggested that I can take the sofa back to the warehouse myself in exchange for another one. He told that would have to be a special request for that to happen. In that moment I don’t see why he didn’t request it himself and solve the problem right then and there. He began to tell me they’re having issues with the phone and things are delayed and he has a list of similar issues he have to turn in to his manager (Shan) who would be giving me a call Friday evening about my issue. Well today is Saturday evening and I haven’t received a call. I’ve called the store multiple times again today and still no answer and same responses from Thursday. This is unacceptable. I just want this resolved just as fast and aggressively as making the sale. Please help get this resolved! Pleasant shopping experience. We didn’t anticipate purchasing anything from Ashley as we had the store and item we planned on buying from in mind. Just went in to see what Ashley had on display before making the initial purchase from the other furniture store since they were close n proximity. Turned out we found a sectional we liked and didn’t make it to the other store. The salesman was great with showing up different price options based on the setup of the sectional. Offered a nice discount to secure the deal & explained the policy of returning if there’s an issue with the selection as far as fitment in the area. That made us feel more comfortable with making the buy so we closed on the deal as it’s a win win situation. If it fits well great. We have a comfortable stylish piece. If not we get refunded to purchase something else. The extended warranty option was a plus as well.

(Translated by Google) Miguel Lopez helped us very friendly excellent service 👍🤩 (Original) Nos ayudó Miguel Lopez muy amable excelente servicio 👍🤩

Too many bad reviews next to each other make me nervous. I am going to rooms to go.

Great sales specialist that was knowledgeable and very helpful. The store manager was also very friendly and was able to price match the sites price for the tables I wanted.

Representative was very informative & remembered us from previous visit pleasure working with him.

Edit: They finally delivered it. The delivery guys were nice, fast efficient and helpful. They may be the best part of the experience. Good luck getting something ACTUALLY DELIVERED that they "have in stock." This store is an actual joke and I should have ordered my stuff from the one here in Spring.

Fairly stress free experience. Martin was very willing to help. Overall a positive outcome.

The service was excellent and the sales man and the manager was caring of what I desired and was very detailed about the product

Quick , informative, excellent service.

I think Ashley’s is super great, especially their sales lady, Alicia Maria, she is one of my favorites. Always helpful and friendly. She is on top of her business! Greets you with a smile, gets you exactly what you need! In and out! Very beautiful young lady! Thank You!!!

My salesman, Cle Price, was amazing. Very attentive without being pushy. Knowledgeable and efficient . ( I had lots of questions ). I’m very impressed with the service. Can’t wait to get my new living room set.

Pan was very helpful and informative!

Pan was Friendly and knowledgeable And not a pushy salesman 👍

I purchased a media center from AF. My sales person set up a delivery date. On Feb. 17, 2023, I received a text from AF stating that they were 30 minutes away, after waiting one hour; I decided to call the delivery dpt. They informed me that the driver did not have my merchandise on his truck, nor was it in the warehouse. Needlessly, I did not get my furniture and was sent a text stating that I needed to confirm another delivery date. It is too much of a hassle to spend my money at AF. Obviously, they don't want it, anyway because if they did, they would treat their customers, better. I went to the store and canceled my order. Will go to another store where I feel good about spending my hard earned money! DON'T TRY TO REACH OUT TO ME, I AM DONE! DorethaTrotter

Totally awesome transaction from the time o walked in the door. My sales rep, Martin R. is really great at what he does. And thanks to Ashley and the entire staff. No pushy sales reps…I loved that , cause I already knew what I wanted and didn’t feel forced to purchase other items…he asked & recommended , but wasn’t pushy at all. Even though I knew in my head I’ll be back to purchase more on a later date.

Great customer service and there employees attend me so quickly as soon as I enter the store

Patricia Espinoza at the Humble location is amazing. She made the whole experience easy. She is kind, compassionate, patient, genuine, helpful, and she truly has your best interest at heart. She helped me finding what I needed and she was not a pushy at all. She is a great listener, a great asset for Ashley Furniture. Thank you!

(Translated by Google) What a decilution with this furniture store, it is the date that nothing in my dining room has been resolved. I bought it in September 2022 and I put insurance on it and ws date that they do not solve anything for me, so I will never buy there and never recommend it to anyone, why not? They solve nothing for me, they just pass the ball to each other, what a revenge store and what a disappointment ... and good to collect the monthly payments but not to solve .... 👎 (Original) Que decilucion con esta muebleria es fecha que no an resuelto nada de mi comedor lo compre en septiembre del 2022 y le puse aseguranza y ws fecha que no me resuelven nada asi que jamas en la vida comprare hay y de recomendar jamas a nadie por que no me resuelven nada solo se pasan la pelota unos a otros que vengienza de tienda y que desilucion ... y buenos para cobrar las mesualidades pero para solucionar no .... 👎

Bought a high end mattress which caused us pain and sleepless nights. Spent $3500+. Poor customer service. Multiple calls and hours of phone time later, the best that Ashley can do is $200 store credit.

Joe was a great salesman at Ashley's. He took the time to explain several options to us and listened to our requests. Great customer service!

We were lied to and tricked by ALICIA GIBSON a sales person for Ashley Furniture. We were told we could return what we purchased and exchange it for something else if we weren’t comfortable and happy with our bed. She lied and we believed her and didn’t feel like I had anything to worry about. It was late they ordered the wrong merchandise so I came back to quickly sign a new contract. I wish I would have waited instead of rushing and believing in someone who seemed to know the policy and the merchandise very well. Sleep is the most important thing and she did that just to max out my 3,300$ limit so she can get her commission. Please be aware and read what you are signing because there is NO RETURN OR EXCHANGE. THE MANAGER ACTED AS IF HE WAS UNAWARE that she didn’t know the absolute NO RETURN POLICY. I don’t mind spending 5000 dollars for the best sleep of my life so it’s not about that it’s about the flat out lie just for the 3,300$. We will never shop here again! This is what we got and it doesn’t look like it should. We have yet to get this resolved since we bought it in Mid. November.

Ashley Furniture Home's Representative Joe was awesome, positive attitude, great approach, and total knowledge of the placement of furniture. Great customer service support skills. Thank you

Fantastic customer service!

I should have known better then to purchase again from this store. I was very specific with sales rep that I needed my items by a specific date and was assured the delivery date was available. I receive delivery schedule for a week later! This same situation occurred on my last purchase. I’m beyond disappointed.

I have bought couches from them twice now and had problems both times from them. We bought two leather couches with power recliners and had problems with them from 3 months after purchase and began the process of going through the warranty company they sold is montage and was never able to get anything done. Then we attempted going through Ashley corporate and the store front and was never able to get anything done so we ended up donating those couches. We decided to give them another chance hoping that the previous issues were just a one off. So we bought another couch from them this time we went simple with a couch with a chaise lounge. We thought should be no problem with this right? WRONG! It showed up with a hole in it and we have started trying to get it fixed or replaced and have already been run around in circles and this has only been since Friday December 2nd 2022! Never buy from Ashley furniture !

Kinda hit and miss Hard sale and less interested if any sign I was not going to buy

Alicia was our sales lady who was very knowledgeable about all the beds in the store. She helped us with our selection and offered tips that we hadn't thought of. We were going to purchase 1 bed, but also decided to purchase another mattress for 1 of our other beds. We will look for Alicia if we have any other furniture needs. Thank you, Alicia. Edith and Jerry Henson

Gary was really patient and helpful thank you I definitely come back I recommend the furniture they have really good quality pieces 👌

Went to browse for new furniture and ended up purchasing a living set. We received awesome customer service from sales associate Drex. He was knowledgeable about the items and all of the financing options that were available if we needed to take that route. Black Friday Door-busters were a bonus to us!! As we were able to apply it for home decor accessories. Pleased at the service we received.

The service at the store was great 10/10. However when I went to the warehouse to pickup my items, the wait was more than 1 hour long. Horrible!!!

Bad service in store but delivery service is horrible. To bad the furniture is nice but the quality of service is bad.

My visit was very pleasing. Mrs. Natilon McGraugh was very patient with me. I would recommend her to my friends. Her managers were very good as well. Thank Mrs. Natilon McGraugh.

(Translated by Google) I didn't like it at all...they hook you saying that you are going to pay a comfortable monthly amount for a bed...and in the end they lock you up with double or triple what the advertised beds have...I recommend that you look for other more reliable and less deceitful furniture...a total scam... (Original) No me gustó para nada..lo enganchan a uno diciendo que va a pagar una cantidad mensual cómoda de una cama..y al final lo traban a uno con el doble o triple de lo que tienen las camas anunciado...recomiendo que busquen otras mublerias más confiables y menos mentirosas..una total estafa..

I purchased in September. It's almost Thanksgiving I still have not received my furniture. I have been given 7 delivery dates. Nobody at the Humble store will answer the phone. We purchased 10k in new furniture and nobody could figure out why I could not get my furniture delivered. So after much frustration I cancelled my order with the Humble store today November 19th. I went to the Conroe store ordered the exact same furniture for 4500.00 less. The Conroe store actually went to other watehouses for my furniture order. So when Humble says it's beyond their control it's not! All my furniture will be delivered on the 26th. Humble store is horrible.

Willie Sells did an amazing job helping me through the furniture selection process. I was welcomed as I entered and provided great customer service. Thank you!

EDIT: It’s been a week since I reached out to the “owner” who responds on each of the negative reviews and I have yet to hear back. I’m sure they’re swamped considering how many complaints I’ve seen, but I have no faith that this is going to be resolved. After more than a decade of buying furniture almost exclusively from Ashley, I can confidently say that I will never purchase from them again. ORIGINAL: I purchased a mattress after testing it out in store. When I received the delivery the mattress came air sealed in a box, which was not mentioned when I was purchasing, but I gave it the benefit of the doubt. I let the mattress decompress for 48 hours and then tested it and was surprised at how severe the differences were between what I tried at the store and what was delivered. I can’t lay on the mattress without sinking into it; if I sit on the edge of the bed the mattress sinks down to the bed frame. I went back to the store to see what options I had and the difference in attitude from the sales and customer service teams between when they’re trying to make a sale and when they actually have any concerns is astounding. I was told a third party technician would have to come out to inspect the mattress. Of course, this tech didn’t find any issues and said I was ineligible for any return or exchange. Again, the mattress might be the comfort level intended at manufacturing, but it does not match the product on display at the store. How is a consumer supposed to purchase a mattress if not by testing out a floor model at the showroom? I even went back multiple times and took photos/videos that show how much firmer the model on display is. Beyond that, the customer service team told me that managers wouldn’t offer me anything different and they wouldn’t provide managers’ information to let me speak to them. If you want customer service you either have to call the line that handles online purchases (and they won’t help) or you’ll get transferred to the store location’s line and begin the cycle all over. I even found three additional customer service emails on the Ashley website and none of them are actually in use.

Great prices. Good salesmen. Still awaiting my stuffs

Miguel was awesome! Super patient and kind.

We received great professional customer service from Pan at Ashley furniture in Humble, TX. He is very knowledgeable about the products and is courteous as well. Ashley furniture has a large selection of furniture and rugs to choose from. We bought our current living room set from Ashely’s 13 years ago and it still looks great. That’s why we went back to Ashley’s for a new one. I am hoping the quality and sturdiness is still the same once it is delivered. Thank you.

Great furniture shop. The sales people weren’t pushy at all unlike other places. I got a good deal on some sofas and the protection plan is a bargain.

As soon as we walked through the door there was a lady that was Spanish looking at us come in. She just looked at us and called an African American salesman to help us instead of her helping us. I had a bad taste in my mouth and didn’t want to continue looking any further. They greeted the white people better when walking through the door. We are black ourselves and we felt the racism. We will never buy anything from Ashley’s if this is the type of experience they want their customers to go through.

Terrible experience. Will not be purchasing with this company again

Was a nice experience. My husband and I went to shop last night and Felicia was just amazing with everything we need. 100% recommend.

Ashleys furniture is the worst place to purchase furniture. Worst customer service, half deliver your items then try tell you you unable to return your half deliver item because they have to be given a chance to rectify the 6 month wait by waiting another 3months after been told that 3 months earlier. You purchase furniture that they charge extra for stain removal guarantee cleaningservice. Now when you need to use the service of the stain removal guarantee you told no that was inly for the first 3 days. I know i had a detail talk with the sales man. He said the lifetime warrantyand any stain no questions asked they will come in clean and if they cannot clean it replace it with a new cousin. I absolutely HATE this place. And that takes alot for me to hate a place if i could give a negative rating i would

Easy and Outstanding Standing Service

Went to an Ashley Furniture in San Antonio which was great. They delivered quickly no problem to kingwood. I went to this location different story just run! I ordered furniture from my bedroom in July and I have been giving nothing but my mattress. Went into the store in August to check in. Was told 2nd week of September you should get your furniture. Guess what not here now with unbothered tone told the 30th until then you can get a frame so you’re matters won’t be on the floor. Thanks for nothing I won’t ever buy anything else from y’all!!

Terrible I wait for months for my delivery called over 15 times alway on back order never will I ever buy anything from Ashley again

Excellent service by Mr Pan Patience is his virtue.

Joseph help us. He was very informative friendly & helpful! Could not have been a better experience!

I was greeted promptly after entering the door. I told the sales lady Ms. Natilon the on sales recliner I was looking for and she immediately took me upstairs to the recliners. I love the fact I was not pressured into trying to purchase a more expensive chair. She answered all the questions I had. Ms. Natilon was such a joy to enter act with.

We have been assisted by Martin who was nice & professional, by the way he explained we agreed to get the mattress by the next day, unfortunately, Martin was not available next day, another Lady assisted us, & we have been chocked as she informed us we should buy stain protection of 140 $ otherwise we will loss the warranty, I have been moving around many mattress shops & they never mentioned such thing…we told the lady we came all the way from Katy to buy the mattress, she didn’t offer any solution she only said it is fine if you don’t wana buy from us ( like take it or leave it)…I contacted another agent & he emphasized that is nonsense & finally I returned back to Katy & have bought the mattress from that place. Please train your staff how to deal with customers

Matched my price from online , and they actually didn’t follow me around the store hassling me.

I have bought items from Ashley Furniture in Tennessee, and I've always had a great experience. Therefore, it never crossed my mind to look at reviews for a specific location. This particular store is amazingly unethical. During my store visit, I specifically told the salesman that I only wanted to see in-stock items. I was told that the items that I ordered were in stock, but I only got the mattress and mattress cover upon delivery. It's been almost a month, so I decided to cancel the remainder of my order because I don't want to keep waiting to have furniture for my master bedroom. The person that I spoke to asked me to hold. I patiently did so. When he got back on the line, he pretended that he didn't hear me. I know 100% that he did!! My mind was blown! It should be illegal to treat customers in this manner.

BUYER BEWARE!!! Do not buy from Ashley. They will tell you items are in stock and then they will keep pushing the delivery date back telling you the items are out stock. We are going on two months waiting for our furniture with no end in sight. Update: I also found out that their distribution center manipulated the order and gave away some of the pieces that were in. The saga continues. Get furniture anywhere else. Update #2: As requested I contacted the number and email below. They only lead back to the customer service number that was not helpful and demeaning before. As I previously stated, take your business elsewhere.

Good communication of delivery times and no issues with entering and leaving the home.

Run away from this place!!! All the one-star reviews are true. I ordered my furniture in February 2022. I was told I would have my furniture by March and we are already in AUGUST and I am yet to even get a courtesy call or any updates on my furniture. I have called customer service several times and keep getting run around answers. Every time I call, the date gets pushed further. So yes basically like some of the reviews say - they will even sell you items that are out of stock. Anything just to take your money. I regret coming to this place and I wish I would have read the reviews before making any purchases with them. So this is your warning to go and buy elsewhere.

This is the most unprofessional store that I've ever had to deal with. I went to buy a bedroom set on a Wednesday July 13th and they said that on Friday July 15 a black Friday sale was coming up so if I bought it they would add the Friday's sale to my order and reimburse me for the difference. Here today Aug. 5 still waiting. They don't answer their phones the Sale person I did the purchase with is not returning my calls. These is the worst customer service I've ever had to deal with. Avoid yourself a headache and use another store if all possible.

They are happy to take your money and then never answer their phone. If you've ever been in an Ashley, you know there are both lines of people but no one ever takes your call or they will take your info and never call you back. If customer svc is a priority, they fail.. Massively.

(Translated by Google) DO NOT I REPEAT DO NOT BUY FROM ASHLEYS FURNITURE!! PLEASE DO YOUR RESEARCH BEFORE PURCHASING FROM ANY LOCATION OR ONLINE!! They will try to sell you anything, even items that aren't in stock! Dealing with them it's such a headache!! Customer service it's the worst! They always have an attitude, or don't want to help you. Fuss when you need help. My husband and I bought furniture in April with Nick, they sold us out of stock items. Anything to make a sale. Our delivery kept getting pushed back and every time we wanted an explanation, or to speak to customer service nobody had an answer or didn't want to help us. Fast forward to July we had received the delivery date/time but for them to call an hour before delivery to cancel on us because the order was incomplete and damaged. Another week passes and I rescheduled the delivery once again. And same thing but this time nobody could of gave me an answer where was my order. WE just decided to cancel the order and even at that, the lady at the front desk was supposed to cancel the order didn't. So that was another issue. We ended up purchasing from SUPERNOVA FURNITURE, the same items and better service, we received our furniture in 3 DAYS!!!!!! I DO NOT REPEAT DO NOT BUY ASHLEYS FURNITURE!! PLEASE DO YOUR RESEARCH BEFORE BUYING ANYWHERE LOCAL OR ONLINE!! They will try to sell you anything, even items that are not in stock! Dealing with them is a pain!! Customer service is the worst! They always have an attitude, or they don't want to help you. Fuss when he needs help. My husband and I purchased furniture in April with Nick, they sold us items that were not available. Anything to make a sale. Our delivery kept getting delayed and every time we wanted an explanation, or to speak to customer service, no one had an answer or didn't want to help us. Fast forward to July, we had received the delivery date/time, but they called an hour before delivery to cancel us because the order was incomplete and damaged. Another week passed and I rescheduled the delivery once again. And the same thing but this time no one could give me an answer where my order was. My husband and I decided to cancel the order and even then, the lady at the front desk was supposed to cancel the order and she didn't. So that was another topic. We ended up buying SUPERNOVA FURNITURE, the same items and better service, we received our furniture in 3 DAYS!!!!!! (Original) DO NOT I REPEAT DO NOT BUY FROM ASHLEYS FURNITURE!! PLEASE DO YOUR RESEARCH BEFORE PURCHASING FROM ANY LOCATION OR ONLINE!! They will try to sale you anything, even items that aren’t in stock! Dealing with them it’s such a headache!! Customer service it’s the worst! They always have an attitude, or don’t want to help you. Fuss when you need help. My husband and I purchased furniture in April with Nick, they sold us out of stock items . Anything to make a sale. Our delivery kept getting pushed back and every time we wanted an explanation, or to speak to customer service nobody had an answer or didn’t want to help us. Fast forward to July we had received the delivery date/time but for them to call an hour before delivery to cancel on us because the order was incomplete and damage. Another week pass and I rescheduled the delivery once again. And same thing but this time nobody could of gave me an answer where was my order. WE just decided to cancel the order and even at that, the lady at the front desk was supposed to cancel the order didn’t. So that was another issue. We ended up purchasing from SUPERNOVA FURNITURE, the same items and better service , we received our furniture in 3 DAYS!!!!!! NO REPITO NO COMPRE MUEBLES DE ASHLEYS!! POR FAVOR HAGA SU INVESTIGACIÓN ANTES DE COMPRAR EN CUALQUIER LOCAL O EN LINIA!! ¡Intentarán venderle cualquier cosa, incluso artículos que no están en stock! ¡¡Lidiar con ellos es un dolor de cabeza!! ¡El servicio de atención al cliente es lo peor! Siempre tienen una actitud, o no quieren ayudarte. Alboroto cuando necesita ayuda. Mi esposo y yo compramos muebles en abril con Nick, nos vendieron artículos que no estaban disponibles. Cualquier cosa para hacer una venta. Nuestra entrega seguía retrasándose y cada vez que queríamos una explicación, o hablar con el servicio de atención al cliente, nadie tenía una respuesta o no quería ayudarnos. Avance rápido hasta julio, habíamos recibido la fecha / hora de entrega, pero llamaron una hora antes de la entrega para cancelarnos porque el pedido estaba incompleto y dañado. Pasó otra semana y reprogramé la entrega una vez más. Y lo mismo pero esta vez nadie pudo darme una respuesta donde estaba mi pedido. Mi esposo y yo decidimos cancelar el pedido e incluso así, se suponía que la señora de la recepción cancelaría el pedido y no lo hizo. Así que ese era otro tema. Terminamos comprando MUEBLES SUPERNOVA, los mismos artículos y mejor servicio, recibimos nuestros muebles en 3 DÍAS!!!!!!

Avoid Ashley Furniture - their practices are super sketchy and borderline scammy. I ordered a living room set, and was scheduled for delivery on June 29th. On the morning of delivery, I got a phone call that some items were not available, at which point I requested that they not deliver items in pieces, and to hold off delivery until all items were available. Guess what? Their delivery guys still showed up with only the item they had available for delivery - and item was damaged. Over a month later, Ashley is unable to replace the damaged sofa or deliver the remaining item from the original order, and are refusing a return/refund, leaving me stuck with a damaged love seat. Go spend your money elsewhere!

It took too much time and relentless pursuit but Ashley finally resolved our recliner issue satisfactorily.

I don't know why I continue to buy furniture from this company. You never get your furniture when the sales person tells you you will. I purchased a floor model coffee table set on Saturday and received a call Sunday to schedule delivery on my day off for Wednesday. Got a text message yesterday that my furniture was ready to be delivered. I was confused because as far as I knew I was all set. NOPE! Apparently the delivery wasn't scheduled right so now I have to try to rearrange my day around another screw up. Will never buy furniture from them again.

Nice furniture

This is by far one of the worst and most unprofessional Ashley’s, that I have visited. Customer service is poor and some of the worker are incompetent! I love Ashley’s furniture, but I would never step foot in the one at this location again. I’d rather make the drive and get better service elsewhere.

Very professional and knowledgeable of Tempur-pedic mattresses and adjustable bed frames. Made a decent deal for us on price as well. Manager of this store is very knowledgeable and professional, with excellent customer service.

Great experience, courteous and helpful sales staff and this store even price matched the item for us. Ashley is the only furniture I purchase.

If I can give zero stars I would. We ordered our bedroom set in the beginning of January 2022, we were told our furniture Would arrive sometime in April 2022 once May came around we called and they told us it would arrive in June, again once we got to end of June we called and were told the first week of July is when we would get our furniture. Here we are July 10, 2022 and still nothing, so my husband and I decided to go and cancel our order. We got to the store and got in line only for no one to help us until another associate came up to the 2 ladies working in customer service and told them we had been standing there waiting. Not once did they acknowledge us in line. Anyway the lady let us know our delivery date was scheduled for August now which we had no idea it got changed from July. They canceled the order but could not give us anything stating it had been canceled. Please keep in mind from the date we purchased our furniture in Jan 2022 till now July 2022 we never received not one update on our furniture what so ever. We had to call every single time just so they can tell us our delivery date was changed. We will be taking our business elsewhere!

This store has the worst customer service EVER! One star is too much kindness. Sellers will sell you furniture that they don't even have in the wearhouse. 1st time we went in a seller asked us if the furniture was too expensive for us to buy because we didn't find anything we wanted. Then my parents bought furniture there and they kept pushing the delivery day back so many times. The seller would make faces and aggravated gestures every time he saw my parents come in to complain. (HIS NAME IS FABIAN BTW). Will NEVER buy here again. Over priced, poor customer service, and you won't get your furniture they day they tell you.

This place is very shady. We were supposed to get a 500 dollar gift card if we spent over a certain amount in which we spent over 5000 thousand. It was just supposed to be mailed to us and when it didn't happen called for months and could never get an answer it was always the run around. We also bought the protection plan for couch in case of spills. When we tried to use it they said they can only clean one spot at a time not an accumulation of spot or spills. We only have four spots. The sales who sold it to us said they would come out at any time for any reason. Never was it said they only clean one spot at a time. Not sure how that makes any sense.

Love it! Friendly service and high quality

This was the best furniture buying experience. Joseph the sales consultant greeted me and my family. Asked how he could help us. He was not pushy or aggressive he was very patient and allowed us to shop. Very good sales experience.

said they would send my receipt to my email address and still have not received it.

Nick was amazing. The store looks great and is very inviting to spend time in while shopping for the right furniture.

They completely lied to girlfriends mom and shipping dates they have rescheduled 4 times. The sales lies and didn’t keep his word.

They don't know what they are doing horrible service none answers the phone. I will find the names and put them on here . I bough a lot of furniture and only a couch came in, than they lost the carpet they reorder it no response from warehouse .the manager is an absolute disappointment delivery's are all bad . the delivery company stated that Ashley's pockets most of the money

We have purchase furniture from different Ashley location. All were good. Today we purchased a sectional and a coffee table. Gary and Miguel where great!

Great service!

Associate failed to explain that the 6months 0% financing they have is by opening a credit card and hitting you with multiple credit inquiries. If I knew that before hand, I could have applied for a credit card elsewhere with 2% cashback and 0% intro rate for 18months that I could use everywhere instead of just Ashley stores. Horrendous service, either people are just looking to get their commission on the sale no matter what or they are poorly trained.

Super Friendly, Felicia and Willie were very friendly and took really good care of us

I would choose 5 stars but I'm waiting for delivery.. if it all ends well I'll choose 5 stars. Willy took good care of my son and I. I'm handicapped so Willy made sure I was comfortable. He answered all our questions. Willy deserves a really good commission!

They have done nothing but lie to me and change my delivery days several times I get a bed from them after a long time of waiting it's not the bed we had requested so they're going to have to bring me another one and now they've changed it again it's going to take you a week to get it then all sudden it's going to take you two weeks to get it so I won't get my bed until the end of this month if they don't change it again for the third time I am so sick of this place they are nothing but liars they have done nothing but lie from day one I wished I went someplace else I'll never use them again 😠🤬

Fabian was great. He made everything easy and saved us money. Highly recommend him.

Nick was very polite and "no pressure ". Our shopping experience was so enjoyable we decided to buy today. Service means everything to us and the discount helped as well.

I couldn’t give them 0 stars or I would of gave them negative 5 . I went in the store with my family to pick out a living room set. Sales lady was irrelevant with her comments to pressure us into buying a living room set little did I know the bad customer service I was about to receive!!! I was sent to Houston which is an hour and a half away to pick up furniture when I get there only one piece out of three were available when I was told and promised that I would be able to pick them all up. I try to give them a second chance and let them deliver the other two to our house, they gave me a day and time which was 4 days after purchase. Here I am, it has been a week after purchase and the schedule time for delivery was.also irrelevant nobody has called me or messaged me about where my furniture is at. I stayed at home all day on my day off at home to wait for furniture to arrive! I have tried to reach out to the salesperson the store and the warehouse. No answer from nobody!! Take your business somewhere else. I regret coming here. My wife is very upset!!

Great quality but the prices are outrageous told the salesman that we were going to American Furniture Warehouse and the dresser went from $1549 to $1049 and the night stands were priced at $549 each and went down to $379 each delivery was 189.00 Save yourselves some time shop elsewhere

Claudette was very helpful & gave us excellent service!

Pan was good! Great service

We had a great experience and found our perfect living room set!

Really good furniture quality, the customer service was rather average no real complaints but nothing that wowed us either. In store we were told 2 weeks expected delivery…but 8-9 weeks later still no furniture. We ended up canceling half our order because we found something better and that prompted them to waive the delivery fee. We were told then to expect our delivery on a Saturday morning we cleared our plans and then prepped our living area for delivery only to be told after I had called that our delivery was cancelled because they forgot our order at their New Braunfels Warehouse. All in all the customer service does their best but the fulfillment and delivery is some of the worst I have ever seen. I would not recommend buying from here until they figure out a better system to actually get the furniture you bought to you. It’s hard to compete because so many other companies are doing same day or next day not 8-9 weeks or even some projections at 16 weeks.

Ms. Claudette and Andy gave excellent customer service and I received a great deal.

Some of their stuff is cheaper but proces have gone up! The meat is the Best in town.

Great experience at the Humble location. All the staff was very friendly, and seemed like they enjoyed working there.That made for a wonderful shopping experience!! Many choices and the store is very clean and organized. Thank you Fabian for helping make a decision and selecting great quality furniture!

Miguel was a huge help with helping to decide from a huge selection. I am very happy with our decision and look forward to the new furniture!!

This place has been a nightmare. I ordered side tables from them in July 2021 and they told me they wouldn’t charge delivery. They delivered part of my order October 2021. November 2021 they scheduled a delivery for the remaining pieces. Never showed. I called and they said they weren’t sure what happened but the table that was missing wasn’t available until December. I scheduled a delivery December 2021. They never showed. Again, they said they weren’t sure what had happened but the table wasn’t available. December 2021 I got a charge to my credit card which I didn’t know what it was for. No one knew what it was for. I had to submit a fraud charge to my card. January 2022 they charged it again. I went to the store in February 2022 and spoke to a manager at the store Willie who said he would refund me the money as they had accidentally charged me the delivery fee on my order. He also told me my missing table would not be delivered because it has been canceled with NO ONE letting me know. This manager did absolutely nothing for me but lie. Willie never fixed the issue. He didn’t submit the ticket for refund like he said. He didn’t help me do a return of tables that now are in my home incomplete. He gave me his number to supposedly help. He has ignored my messages asking for help. He is a horrible person and carless manager. Almost a year and I still haven’t gotten this resolved. I give this store one star and that is only because ,Josie, another manager and Tkeyah have actually followed through and helped. They helped me start an exchange. I couldn’t return the tables they did deliver even though it’s their fault as a company that my order was not complete. I am hoping to finally get a resolution this month. If you want to buy from this store be very cautious.

(Translated by Google) Horrible experience, my family and I went to the furniture store and they treated us very kindly and we all loved a dining room and my husband paid for everything at the same time and they told us that they would not deliver them in 4 weeks and we said ok, well it arrived our dining room and when they were going to put it together they were missing some pieces to join the table that would come in a week at the latest that they had in the warehouse because a week later my husband called to ask and they told him that they had not made any order omg there our ordeal began, well he told them ok well place the order a month passed he spoke again and that they didn't have any order obviously he was super upset about the situation and asked for his money back and they told him no that in his policy was not to return the money and they still had the nerve to hang up on my husband the supposed managers who have no respect for the client and not one of them 3 of them take the offended after they can not even po To have an order, the truth is, we don't know what to do and our dining room is disassembled on the floor, it's been in that situation for 6 months, the truth is that it makes us very angry, impotence. They are incompetent, they are not professionals and much less respectful. I hope no one buys in this store because it will give them a headache and make them angry. (Original) Horrible Experiencia mi familia y yo fuimos a la mueblería y nos atendieron muy amables y a todos nos encantó un comedor y mi esposo lo pago todo en ese mismo momento y nos dijeron que no los entregarían en 4 semanas y nosotros pues dijimos ok, pues nos llegó nuestro comedor y ya cuando según lo iban armar que según les faltaban unas piezas para unir la mesa que vendrían más tardar en una semana que ellos tenían en la bodega pues a la semana mi esposo hablo para preguntar y le dijeron que ellos no habían echo ninguna orden omg hay empezó nuestro calvario, pues les dijo bueno pues haga la orden pasó un mes volvió a hablar y que no tenían ninguna orden obviamente estaba súper Molesto por la situación y pidió que se le devuelva el dinero y le dijeron que no que en su política no estaba devolver el dinero y todavía tuvieron el descaro de colgarle a mi esposo las supuestas manager que no tienen respeto al cliente y no una 3 de ellas se asen las ofendidas después de que no pueden siquiera poner una orden la verdad no sabemos que hacer y nuestro comedor hay está desarmado en el piso tiene 6 meses en esa situación la verdad da mucho coraje impotencia.Son unos incompetentes no son profesionales y mucho menos respetuosos. Ojalá que nadie compre en esta tienda por les va a dar un dolor de cabeza y hacer corajes.

Much better service today. Look forward to receiving my furniture piece in a few weeks.

I don't normally do this but I'm very upset. My order has been rescheduled multiple times, when I purchased my items they said in stock and to be delivered on April 22nd then they called on 22nd saying that items are not there and to reschedule delivery to the 26th of April, 26th they called saying items not complete and that the whole living room set should be ready to deliver on the 30th, then they called and said items are in but no people to load them and they will deliver Wed(tomorrow), I called today to check the status of my order and delivery times and the very rude customer service that answered my call said not in stock and to reschedule for Thursday may 5th. When will my items be delivered? How many more times will they reschedule my delivery? Help please.

BUYER BEWARE!!! This store does nothing but give you the run around. I purchased a 3,500 sectional also the 500.00 insurance plan through GBS I called at 8 months after owning the furniture there were white balls all over the couch flattened cushions and 2 rippes where zippers are they came apart at the seams. Easy fix.. Needless to say it's now going to be 5/1/22. And I put the claim in 10/2021.I wouldn't recommend this store the furniture and or the insurance they told me it was normal wear and tear but if I had someone that had a knife in thier pocket and ripped it they would cover that . You have no idea I feel like cutting my own furniture because this whole process is a joke!

I do love the merchandise and our sales agent, however the delivery takes forever. We got our couches partially as they didn’t have the left arm. 5 weeks in and I still haven’t received it. They called us several times with the day of delivery and they recalled to cancel. I’m really upset with the delivery schedule

Customer service people were hard to find and the price of the furniture is way too expensive. For a high price place like that, at least have better customer service. And the furniture will take 5months to arrive, that's crazy.

Ashley is Full S$$T They won’t be around Long Poooooooooooooooooooooooooooooooor Understanding They will sale you a dream 😴 I hope they goto 🔥🔥🔥🔥🔥🔥🔥🔥

Fabian was our sales person. He was friendly, knowledgeable. We are very happy with our purchase.

Loved loved loved it thank you so much natilon

Great

Our sales agent was extremely patient with us. We had several questions and plenty of decisions to make. Her, along with other staff members, made sure we had each and every answer. It took us a little longer than planned to make our purchase, but when we made up our minds, we went and purchased every item we discussed. Thanks for working with us!

Joseph James was a great assist at the Ashley furniture on 59 in Humble. He had a great knowledge of what was on the sales floor and he pointed us to exactly what we were looking for, but just couldnt put it into words. He assisted us from the I don't know when we're going to close on our home. To showing up for us after we did. The customer service was SUPERB. If you ever need assistance Joe is your guy.

We received good service. definitely will be coming back!

I will never buy anything from Ashley again, spent 10k dollars on furniture at the store in humble. One excuse and lie after another on the delivery dates. Bought all this stuff last year in November everything was supposed to be here by first week in January, mid March now and I’ve only got a couple pieces.

Love the service, and how they explain me everything...

Very Rude customer service, they never listen to customer. I’m sorry for Ashley company to hire like this people. DO NOT SHOP HERE DO NOT EVEN ENTER THE STORE YOU WILL REGRET IT!!! And I wish had ( -5) to rate this store

Patricia was our greeter and sales rep. She was our tour guide - knowledgeable - very considerate of our needs and stayed with us until we found exactly what we were looking for. Thank you for an easy process and a wonderful shopping experience. We purchased our furniture in February and received it today July 14 unbelievable is all I can say be prepared to wait a long time for delivery

I'm not one to bash a business because of bad product or services but this one I could not overlook and to sum it up I will NEVER set foot in Ashley Homestore again. My wife and I went to Ashley Homestore to buy a bedroom set...that was December 29th. We were told our furniture would not arrive until February and we were willing to live with it. Here we are March and two shipments later and no bed rails. I was told the bed rails would be delivered to the warehouse by February 22nd and ironically I got a message on the 24th saying the rails would be ready for delivery on March 2nd. Something didn't seem right so today I called Ashley to check on the delivery of our bed rails. I was told no message was sent (I have it on my phone but what do I know) I was then told our rails would not arrive until MAY!!!! The more I type the angrier I get. To top it off one of our pieces was damaged. During my call today I was informed the technician listed us as "unable to contact" they said they called but we did not answer. The day they "attempted" to call I was off work and only received two calls that day and guess what neither was from a technician or a number I did not recognize. Needless to say I will NEVER EVER shop at Ashley again. This might have been an isolated incident but I'm not willing to take the risk. It's clear once they have your money they just don't care. We've bought a lot of furniture over the years but we have NEVER been put through anything as frustrating as this. You know the really sad part is, is having to tell my wife when she get's home from work that she has to watch her head board and foot board leaning up against the wall for another three months.

If you can back out of your purchase still do it! Trust me, you will not regret it. Our entire experience has been a complete nightmare. We ordered a complete bedroom set and living room furniture with them. We were told the date it would arrive and moved forward with the purchase. We received the bedroom furniture, but no bed slats or support beam. We have sleeping on the ground next to our furniture for the last month.. Our salesman was not honest about how delayed the bed slats actually were. If we would have known we never would have ordered the furniture. The delivery date for other missing items keeps getting pushed back.. To top it all off dealing with their customer service has been a complete nightmare. No one knows what’s going on and it’s frustrating to not be able to speak to someone local about it. I wish so badly that we never set foot in this store!

Fabian was a very nice salesperson. He was very helpful and very informative in the furniture and the warranty. He helped me pick out my beautiful dining room table and TV stand. I was super happy with my purchase and very regretful for Fabian's outstanding customer service. Thank you!

Mrs.Claudette was very helpful got what I needed I was in and out in a hour!

This Ashley’s location was amazing. They helped us out a lot and met us were we needed to be as far as pricing and delivery was not a long wait! Thank you to Nick who was our sleep expert. We greatly appreciate it! We will definitely be back! -Kim & Juan

Furniture was suppose to get delivered Tuesday . Delivery came early before the window and left . I had to wait for the next day to reschedule. It’s Friday 2/25/22 my window was between 1-4 it’s 4:43 and my delivery still haven’t arrived .

DO NOT SHOP HERE DO NOT EVEN ENTER THE STORE YOU WILL REGRET IT!!! They did us dirty the first time we came we did order almost a full house of their furniture about 12000 and they told us everything would take about two weeks to be delivered then the nightmare began two months passed nothing yet after that finally they delivered a small partial of the furniture then by the second delivery they call on the same day saying they only have partial of the delivery we had ALREADY CONFIRMED by email text over the phone ect that it was going to be a full order. And now the third delivery same phone call on the exact delivery date that they only have a partial order now we’re here at the store I had to go off on Mr Willie Sales Mr Willie Sales is this stores assistant manager and bragged about his job title being there for over 10 yrs like we really cared knowing the looks on our faces we’re of full frustration and irritation THEN TO ADD TO OUR DISAPPOINTMENT while in the middle of our conversation he proceeds to cut us off our conversation not only ONE TIME but 3 TIMES to answer his personal phone calls😡 SHAME ON ASHLEY FURNITURE COMPANY FOR KEEPING THIS RUDE & UNPROFESSIONAL ASSISTANT MANAGER WILLIE SALES he really knows to make fraudulent sales alright THIS MAN TRIED TO RIP US OFF OUR LAST ORDER REFUND! I did end up getting upset because he was TRYING to confuse us on how much we were supposed to get back after canceling the last order which consist of the long elegant table with 6 chairs, vanity mirror and the farmhouse king size bed! He started raising his voice so I did too I kept repeating to him that I wanted to speak to the our first salesfloor person Mr Miguel Lopez whom from the first day that we were there he has been VERY PROFESSIONAL AND VERY PATIENT WITH US ASWELL AS US BEING PATIENT WITH THEM I BELIEVE MR WILLIE SALES AND MR LOPEZ SHOULD HAVE THEIR POSITIONS SWITCHED because that man does not know what professionalism means at all he gives us the worst and lowest customer service EVER IT WAS A NIGHTMARE!!!

Well I had a good customer service but everything else was crazy I was supposed to get my furniture 6-8 weeks I told them I wanted my furniture in full I don't want it in pieces that was understood and they told me until I get a delivery date don't throw anything away and I did just that so my furniture date come I threw everything away because I was getting my new furniture the furniture come and wasn't the furniture that I picked and wasn't even everything together so I had to go back to the store and fix my order which is the couch I wanted is higher my payment higher and everything is messed up and 2 months later I still waiting on furniture and all they can say is sorry

Great experience from start to finish. They helped us find exactly what we were looking for. The process was efficient and painless. The sales rep was very knowledgeable and extremely pleasant to work with. We got a great deal and will be back in the future.

(Translated by Google) I only give them the star to be able to comment, in reality they do not deserve a single one, they believe that customers can wait for them for more than half a year for furniture that "ALREADY WAS PAID" very negligent and irresponsible (Original) Solo les doy la estrella para poder comentar, en realidad no se merecen ni una sola creen que los clientes podemos esperarlos más de medio año por unos muebles que “YA FUERON PAGADOS” muy negligentes e irresponsables

They were great! Worked with us and found us what we wanted for same day take home!

Great experience! Lots of different style options and the associates gave us our space as we looked around! Overall, we are very happy! Can’t wait to get our new stuff!

Nice selection and very competitive pricing.