Ashley Store | Humble, TX 77338

On 11/24/2023 made a purchase on some bunk beds. 11/25 I picked it up from the warehouse, got home and started unboxing the items and noticed that the head rest was broken, parts of the beds head rest weren’t assembled correctly, half way assembled and not glued on and found more broken pieces. I called the warranty department and explained them the situation. The person I spoke sent me an email for me to upload pictures of the broken pieces and stated that it would replaced on Monday 11/26. Did not received an email nor a phone call so I called back. Person I spoke to stated that there was no claim put in or pictures uploaded. So I started the claim again. Long story short, they kept giving me the run around calling this number here, texting this number there until finally I spoke to the store manager I believe Andy is his name and he told me to email him pictures and a call back number, he went out of his way to help me by reaching out his boss to see if the claim could be expedited. On 11/30 I received a call to set up a delivery and pick up but that the earliest delivery would be on 12/8. Moved in to a new house and purchased furniture from Ashley so my girls could sleep on their new beds but now they have to sleep on the floor till we get the new beds 2 WEEKS after I originally purchased it. This would be my first and last time I’ll make business with Ashley Furniture . I DO NOT RECOMMEND THIS STORE TO NOONE, unless you want bad service. If I could give this place 0 star ⭐️ I would. Never again!

One box was taped up and had missing pieces. Couldn’t complete the bed construction. Now I have to call customer service again. Previously the delivery was canceled by Ashley because the item wasn’t in the warehouse. Delivery guys delivered what they were given to deliver, can’t blame them.

Very professional.

Wonderful experience.

my mom bought a couch for her office, which my mom ordered it in October and now they're saying that a part was missing and say they would get my mom a new couch with the part that was missing and now my mom never got it and now she's going to cancel it from the bank and they are very bad customer service. They leave us hanging on the phone and sometimes if you even pick up and now me my mom and my dad are very mad at Ashley never shop at it. It's the worst store ever never order a delivery order if you want to go through the same story. Couch was so much money the worst place to not shop there and then now when my mom calls, Ashley is says on the phone, Ashley will number one store and then when Mom is trying to use the order number that a worker gave her, it says that sorry this line is not with the government the worst place ever never ever ever go there if you want to waste your money.