Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Humble, TX represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Humble, Texas at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us at Deerbrook Corner Shopping Center, next to Chili’s. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Very satisfied with the service
Was very satisfied with my visit. Was hassle very helpful in making my purchase easy. Thanks!!
They are on top of everything on customer service, I highly recommend the Ashley humble store.
Very helpful without sales pressure. Extremely satisfied with the experience!
Let’s just clarify for no reason at all can you return or exchange unless damaged upon delivery. So disappointed that I wasn’t able to exchange my dining room set because it was too big. They are not flexible at all definitely never again. Sales person and manager were very pleasant though explained I had to go through customer service number, however company itself the policy is ridiculous very ignorant
I visited Ashley Furniture Store in Humble on 1/25/2025. The sales person and the manager were both very nice and pleasant. I went there for 1 thing and they did not try to convince me to purchase anything else. They even price matched my item. Additionally, the delivery service was EXCELLENT with communicating their arrival day and time. They even arrived slightly early. I had a wonderful experience with this company and have already told my husband that we will go through Ashley for all of our furniture needs. We had an experience with a different company that was COMPLETELY different from Ashley's experience. I would rather pay the extra cost for a better experience. Thank you Ashley Furniture!
Salesman was very professional and courteous and helpful and knew what I was looking for.
Our sales experience at the Humble store was outstanding. The sales staff is highly professional. Customer care is having a problem bringing a swap. The technician did come out and stated the damage to the safa we purchased could not be repaired due to numerous discepancies noted by him as an assembly process and a severe crumch to the wood structure underneath. Our sales experience at the Humble store was outstanding. The problem we are having is a problem with a replacement 2 reclining seat sofa due to the danage on the first one that was delivered. 2 subsequent replacements were also delivered with driver noted defect and both were rejected. I make a call to customer care every 2 to 3 days since it was delivered with 0 results. I've been told 3 times someone would call back with a solution, no calls back. care has all associated fotos. The problem we are having is a problem with a replacement 2 reclining seat sofa due to the danage on the first one that was delivered. 2 subsequent replacements were also delivered with driver noted defect and both were rejected. I make a call to customer care every 2 to 3 days since it was delivered in November with 0 results. Numerous delivery appointment changes etc.I've been told 3 times someone would call back with a solution, no calls back. We have purchased with Ashley furniture in the past and paid cash for a total of about $4k. Why would an American based company not be able to fix this problem, in America!
The staff were incredibly helpful to understand the spaces I am trying to furnish and to offer tailored design ideas.
Gabriel was patient and professional, showing us the variety of selections in the store, giving us the best price available and coordinating a quick delivery.
I will never have another piece of furniture delivered from Ashleys again . Each delivery my home was left in ruins. First it was the wall brace which holds up the ceiling. Ashley’s hired someone to “fix “ the issue . It’s anything but that . Definitely an eye sore every time I walk in . Next it was deep scratches in my floor which the delivery driver tried to cover up with a number 2 pencil . I’m beyond livid . The first dresser must have been dropped or something the second one doesn’t extend fully. I hate the whole experience. They always respond to these reviews talking bout reach out to us through this email and we’ll do this and that but never ever follow through on anything. If you care about your house or belongings don’t use Ashley’s as your furniture delivery destination. You will be let down every time
Thank you for the Great Service and kindness of and your staff.
Jamal was phenomenal! I will forever be a returning customer as long as he is there. Got me in and out in 20 with the PERFECT couch!
Very pleased with the service and Very nice people working there .
Great experience. They were very helpful. Store was easy to get to.
Fabian was very patient and informative about the furniture selection. Thank you for your assistance.
Extremely helpful and knowledgeable sales team. Provided great service and addressed all our questions. They really made it a great shopping experience. Will definitely shop here again.
Gabriel was a pleasure to work with. He helped me find the perfect desk and pricing! Thank you for your help! The store had a lot of beautiful furniture!
Very nice and quick service! Mr. Price was VERY helpful and understanding. In and out the store in less than an hour. Thank you so much!!!
Great customer service. Nice overall selection . Jamal was our salesman in the Humble Texas store. He was very professional and patiently explained everything to us.
Pan was very knowledgeable about the exact products we were looking for. He was also quite patient with us as we took our time making final decisions. We had a great experience!
Sale lady was excellent in assisting me finding what I wanted right away, which gave me time to look around the store. She was awesome!
our salesperson was fantastic. she walked us through the store and helped us on the type, material and sizing of the couches and chairs we would need to fit in our house, just perfect. she was patient and very kind. she is the best.
Recomiendo Ashley al 100% mi experiencia fue excelente, y una atención especial de Gabriel fue súper amable y muy profesional en su trabajo te ayuda a encontrar lo que buscas con mucha paciencia, le agradezco mucho .
We have been buying Ashley furniture for years but this was the best experience so far. Olivia Esparza was extremely helpful in helping us select what we were looking for and throughout the whole financing process. Thank you Olivia
Great customer service! Patricia and Andy were extremely patient and helpful.
Fabian was awesome! He let us shop and look for what we wanted without pushing us. We would definitely come back and look for him.
Best
Purchased a new sofa set from Jamal recently. This gentleman's sales approach and ethic was stellar all the way around. We will definitely be back for any further furniture needs. Give this man a raise!
I bought furniture at Ashley yesterday and really needed same day and they made it work. Even without anyone available to help him he got everything done himself to make sure I could leave with the furniture. It was a wonderful experience and I will definitely go back.
Fabian was really nice and helpful!
Ask for Ms. Lee ..
Ashley’s has been our go to furniture store for 3 years. They always have a great selection and their staff is friendly and easy to talk to. We had the pleasure to meet Jamal today as we bought a new couch. He was a pleasure to work with. We highly recommend Ashley’s if you want great furniture and wonderful support.
Fabian provided great and professional customer service.
Purchased bedroom full set furniture alone with "insurance " and they do not stick to the insurance policy or plan that was paid for.
It took over 6 weeks to get my bedroom furniture delivered ,which is ok since it’s for a guest room ,we had a moment of being upset for to the fact that the sales lady didn’t put we wanted a white glove delivery that included set up As well, she put pick up, I called the Ashley store and Andy the manager resolved it quickly and gave us free delivery for our inconvenience The furniture is beautiful and well made, we had a delivery that was great , they were fast efficient and friendly. All turned out well in the end. Happy with the bedroom furniture, we are getting many compliments as well.
Worst place ever i will never buy anything from here ever again worst customer service ever and they up sell you.
WARNING: DO NOT SHOP AT ASHLEY FURNITURE WITH JOHN LIPE! I am writing to express my outrage and disappointment with my recent purchase experience at Ashley Furniture. The sofa sleeper purchase and delivery experience has been a complete disaster, and I demand immediate attention to this matter. Salesperson John Lipe was negligent and provided false information, leading to costly consequences. He claimed the sofa would fit in my car (it didn't), didn't offer the free delivery option available on the website, and the delivery service only brought the couch to my building, not my door. I had to bring it upstairs myself. To make matters worse, the couch was ripped when I opened it. When I contacted customer service, they claimed the couch was assembled because it was a clearance item. However, I paid almost full price for it! If it's a clearance item, I demand a price match. The warranty offered was also unacceptable - only $90 back and a request to never complain about it again. This is not a suitable solution. Other employees admitted that the company prioritizes making sales over customer satisfaction. Apparently, customers have had issues with the wood on furniture, and Ashley won't resolve the issue. DO NOT TRUST ASHLEY FURNITURE! Their employees are useless, and corporate doesn't care about customer complaints. Manager Miss Lee is the most useless person I've dealt with. I will share my horrible experience with friends, family, and online platforms to ensure no one else falls victim to Ashley Furniture's scams.
Fabian was great and extremely helpful! He met all of my needs on selecting the perfect seating for my new living room .
What a nightmare , if you try to cancel an order they make it practically impossible. You can’t reach any person with the numbers provided they’re useless there’s no option to change or cancel. I had to keep contacting the salesperson and searching for alternatives multiple times and they still have not responded. Next week will be contacting the consumer protection agency if we don’t get our refund . This number they replied with below is useless - not helpful at all . Buyers beware
My experience at this location was overall great. The representative that helped me Miguel, was very helpful and knowledgeable and was able to successfully help me purchase everything I needed. Thank you.
Jamal was the BEST sales representative! Once we figured out what style of couch and dining set I was looking for, he was able to direct me to specific pieces on the floor and pictures online that fit my vision perfectly! Even then, he helped me consider other options too to make sure I chose the pieces I liked best. Jamal was very kind, friendly, and patient, and he helped me find great deals! I recommend checking out this location and specifically asking for Jamal--he made the experience great!
I had originally written this long winded review and decided no ones gonna read that BS anyways. Long story short. Lies after lies. Awful service and a $3500 couch that stopped working after 1 month. How this place has 4 stars baffles me.
Very helpful great experience
Mrs Nunuu was amazing and helped us fine the perfect couch for our home. She very educated with their products and did not make us feel pressured in to buying anything. We are very happy with our purchase and the customer service Nunuu gave us!
Jordan, Jonathan, and the store manager (I don’t remember her name) were so patient and helpful. I genuinely recommend seeing one of them when you go to this store. Jonathan is very knowledgeable with the mattresses and Jordan knows everything about delivery and warehouse matters. 10/10 recommend.
Jordan McChesney was awesome as my sales representative. He was patient with me and very knowledgeable. He stayed within my budget and did his best to accommodate my delivery schedule. I’ll be back as long as Jordan is my sales representative
Excelente atención y los artículos son hermosos y económicos se las recomiendo muy buenas opciones 👌🏻👌🏻👌🏻
Jonathan Lipe was very friendly and professional. He help me a lot on my sale
Fabian was awesome and very patient with my wife and I, and he helped us find exactly what we wanted! Thank you Fabian for your outstanding customer service!!
Experience was thorough and professional got a great bang for my buck
Buyer beware. They sold me a 5 year warranty on my couch and told me that if I did not use the warranty I could use the amount I spent on the warranty towards buying something else from them after the warranty period expired. What they didn't tell us was that you only have 6 months from the expiration of the warranty to come to the store to attempt to use that refund. That is what they told me when I came in to use that refund after the 6 month period. I read over the warranty agreement and there is no language about a refund after 5 years. It is basically coverage by a 3rd party. Maybe they hid it in some tiny language somewhere else. These types of deceptive sales techniques (basically lies through omission) are why I will never buy anything from Ashley furniture again. I have bought other warranties through other companies in the same area and they are up front about their policies. They will even let you know when the warranty is about to expire. Who would remember exactly when you bought something 5 years ago.
I had a wonderful experience!! My salesperson was very knowledgeable and knew exactly what I wanted in the store!!! Fabian was AWESOME!!!
I am so glad that Jonathan Lipe who helped me and my wife give us such a brilliant offer in bed frame, mattress and chairs 🪑 I can recommend to deal with Jonathan Lipe he is very kind and give good guidance. Thank Ashley (Excellent Staff)
Great experience with Jason at the Ashley Furniture store in Humble!
We were looking to purchase a bed. Pan quickly directed us to various options. He gave us lots of helpful information. We made our decision to purchase the perfect bed for us at a reasonable price. Thank you Pam!
Paloma, our salesperson, was very knowledgeable of her merchandise, but not aggressive or high pressure. She helped us find the item we wanted without steering us. Great purchase experience, looking forward to the delivery of our buffet cabinet.
I came in looking to browse and Gabriel helped me find exactly what I was lookin for, and I ended up leaving with the perfect couch! He was very informative and made sure I was getting the best price possible. I’ll definitely be back to get some more pieces and I’ll definitely be asking for Gabriel!
What a great experience we had shopping for new furniture! Nick Thomas is the best, he was so knowledgeable and friendly. I highly recommend him and the quality of furniture. Definitely will continue to work with this store.
Our representative, Mr. Jordan, was very customer friendly and kind. Our experience was fantastically awesome!
We had the WORST experience with this store. Patricia, the women that checked out wrote our number down wrong. We had our order scheduled for Friday, well it was CANCELED! Waisted our day all day Friday because the ONLY way they “look up” or “track” your order is by your phone number which screwed us. Our order was canceled AGAIN after rescheduling for Saturday. We waited all day Saturday morning went down to meet the delivery guy and he LEFT! Because he called the WRONG number that Patricia put down for us. We were contacted the whole time by an AI generated email…. and when trying to fix our information, there was NO help!! We now have no couch and no one has been nice at this store. We went in person drove an Hour!! because you HAVE to go in person to “update” your information even though it was their fault to begin with. We got no apology from the manger, he was rude. This was the worst experience we have ever had. We have told all family and friends to never buy from here after the experience we had. They have our money, and we have NO COUCH! I recommended going somewhere else where they will help you and actually be kind and giving, because Ashley furniture is NOT!
Jamal was courteous and knowledgeable and really helped us make some great decisions when choosing new pieces for our new home!
My salesman was Cle Price. I had a pleasant time in the process of buying my recliner. I will shop there next time . Thanks
Everything when great my sales person Miguel was very nice and helpful and I got a beautiful living room set
Very helpful since the minute we walked in. Me. Fabian explained every detail in English and Spanish to us so my non English speaking mom could understand. Thank you
Patsy was great and very thorough and helped us get a good deal on a couch set!
do not fall for the warranty ashely offers is the worst they say 5 yr warranty replacement not true theyll do anything too repair have parts replace for unreparable parts is a nightmare dealing with the customer service online save the trouble shop else where you been warned !!!!!
DO NOT GO HERE!!! We bought a couch, for $2000. When it was delivered,it had a stain on one of the cushions. We immediately contacted Ashleys. They just sent a cover to replace it. It was the wrong cover. This happened 5 times. They literally sent every cover,but the right one. This went on for months. The manager was no help. Completely rude. We still have a stain on our new couch! Save yourself a lot of trouble. GO SOMEWHERE ELSE...BTW,The salesman will literally walk around you,and stalk you, while you shop. It was so creepy. Felt so awkward. Very bad experience all around
Miguel Lopez at Ashley Furniture was great! He was really attentive to our needs (a new couch), while not being pushy. He explained all of the options we had and when we nailed it down to two couches, he gave great explanations of the differences. While we having received our couch yet, we are very happy with our purchase!
We love Ashley Furniture! Our Salesperson Jonathan was so helpful and patient. Can’t wait to get all our items delivered!
I had the same issue TWICE with this location. Right after Covid we put a down payment on furniture that never got delivered on the date it was told then were told due to Covid it would be 3 months to receive our order. So we canceled our order and were not refunded our down payment because they couldn’t find it in the system. 2 years later, we went today because they sent us a letter with store credit on it, which could only be used in store and not online. So we went in to order a bed, got the run around about the shipping. We finally agreed and PAID. Then Martin my sales person, tablet died. So I was told I had to pay again and then on Monday it would refund my first payment. That’s a LIE. That is why I am in this position. All they do here is take your money. Will never get my family’s business again.
Please go spend your hard earned money somewhere else. So many problems with my purchase. I’d suggest living spaces, they’re more upfront with information and have more reasonable prices. Also for Ashley furniture, please don’t cave in on buying their heavily influenced warranty. I’d give 0 stars to them if I could.
These people are so easy to work with. We were looking for a sideboard and the salesman let us stroll through the store until we found what we were looking for. Gave us a very good discount and scheduled our item for free delivery! Thank you so much!
Gabriel was the best salesman we have ever had! There was no pressure from him and he didn't hover over us. We showed him pictures of the house we bought and he helped us put together a fantastic living room and bedroom set with an unbelievable price! Thank you Gabriel!!!
I went to buy furniture at this location. The sales rep (Martin) , was really nice.
Very positive experience with Fabian. He was very helpful and patiently answered all our questions. He was very knowledgeable.
Jonathan Lipe was super. Very patient and knew the products well.
love it
Jonathon was such a huge help. I told him what I was looking for and he was able to recommend the perfect couch and dining set, that I actually ended up financing!
Nick was very accommodating and attentive to our needs. He was detailed and answered all our questions. He made sure we were happy and understood our purchases. We highly recommend Ashley Furniture.
In February of 2022, I bought a living room set from this location. Miguel, the “home furniture specialist” convinced me to purchase a “protection plan” for $359. One of my specific concerns was will the plan cover the couches if the cushions start to sag. Miguel said yes. So I purchased the plan for the peace of mind of having the couches covered. After a couple of short years the cushions now sag to the point where your body sometimes hits the frame of the couches. Also, one of the seat cushions started to unravel at the seam. I filed a claim with the protection plan service and was advised that those issues would not be covered. I called Ashley’s customer service and advised them of the situation and asked if I could get a refund or even a store credit for the warranty since it was pretty much fools gold. I was advised to cancel the plan with Protect All and call them back with a reference number. I did as instructed and have been getting the runaround since. I have called them 4 to 5 times and each time I call they say someone will get back to me within a day or two. No one has ever called me back. I have to keep reaching out to them. The last rep told me that I would be getting a prorated refund since I cancelled the warranty early but they need to hear back from Protect All. How long am I supposed to wait? Also, Miguel advised that I would get a store credit in the full amount of the protection plan if I never used it. I can’t speak for everyone but I feel that my “home furniture specialist” was very misleading to make a little extra commission at my expense. $359 is a drop in the bucket for a multimillion dollar company but it’s not for me. Don’t make my mistake and do your research before spending your hard earned money. Not only do I feel that I’m out the cost of the protection plan, I feel that I am out the price of the couches as well because they are now going to be donated. I would not feel right selling them to someone.
My salesman was great and very informative, his name was JT. He made the process very easy and smooth, I just moved to this area so I was in need of a new bedroom setup. He got me exactly what I wanted. The delivery was very smooth and they were very nice, and especially quick. They set up my bed for me and even put my mattress on it. The reason why I gave 4 stars instead of 5 is because my dresser came with some of the holes drilled in the wrong spots. It was a pain to put it together because of that. Overall a good experience, just need the people drillin holes to pay better attention.
6/26/24 . Worst worst purchase ever , we bought a $2000 bed frame because my wife is due mid July with our first baby. We are getting the house ready for the baby and we bought the bed frame from them for our bedroom thinking everything would be smooth . WRONG! 1 .-Delivery fee around $300 ( which I didn’t pay and went to pick it up myself ) 2.- The warehouse where you pick up items is 40 min away from the actual store we purchased from 3.- it took the guys in the warehouse 2 hours to bring it out because they were too busy talking to themselves . I told them 2 times what was the update and they said they are working on that . If I was the owner of this company I would fire every single person there . Guy at the desk was dressed like he just came back from a fight . 4 .- guy that was driving my item dropped one of the items in front of me when he was driving towards the ramp because he was going too fast . They can check the cameras it’s on the cameras 5.- got home and started unboxing the items and one of main rails on the bed frame was cracked in half. 6..- called customer service right away and opened a claim with them and they said it would take 7-10 days to get the part that was broken reshipped to us…called exactly ten days later and now they are saying that the part that was ordered wouldn’t even be ready to be shipped until mid July with no ETA. (Which is when the baby comes) 7 .- company only cares about selling and once you have paid, they don’t care all all . They have a no return policy and now I can see why . They won’t even do a credit for us to just repurchase a whole new frame . 8.- I hate to write reviews but this time I feel if I can help someone like us avoid these problems in the future my job is done . 9.- we ask them to just let us return the broken item and just get another one and they said no . 10.- I don’t care about returning the item but I do need a bed frame for the new baby coming . I am not the person that buys something and returns it, but when an item Is broken then they should do the right thing . Saying all this I don’t think their furniture is bad we have many things in the house that Came from them but you cannot run a good company by selling only and once the purchase is made they forget you. They still have responsibility on the items they just sold . I just want a bed frame that’s all . Wife needs it, baby needs it, we need it and we paid for one and don’t have one . How sad !! If this company doesn’t fix things I don’t see a bright future for them .
Jonathan was very knowledgeable call the different beds and he was so perfossional and patient . I am so glad that we have established a great partnership for better sleep!
My experience at ashley is always great and miss Patricia is always helpful, friendly and patient. Would recommend anyone to her. Keep up the great job and thanks miss Patricia, ashley furniture you have a hard working employee.
Jonathan at the Ashley humble location was an excellent sales person! He made my experience smooth and easy! Very professional, pleasant, knowledgeable and courteous! I can’t wait for my furniture to arrive.
Definitely a great team, loved my purchase made Ms. Patricia was amazing and a sweet heart, My wife loved everything we bought!
The service was great! Nunuu was amazing! She was extremely patient with all of our questions and knew exactly what we were looking to purchase, based on our conversation. It was an awesome experience!
On May 30, 2024 at 1:12pm we walked into the store. No One greeted us , as we walked around for about 20 minutes , we observed 4 workers either sitting or walking around doing nothing. I will never purchase anything from a place with poor customer service.
Miguel was fantastic. He did everything possible to get me the best price. Top notch service!
I’ve been a customer of Ashley Furniture for years, my recent experience was great as expected. My sales representative Nunuu Nassor was phenomenal! She was very knowledgeable, patient and kind! Glad I decided to get my new Sofa set from here again
I'M UPSET, TICKED OFF, AND DISAPPOINTED WITH HOW MY SITUATION HAS BEEN HANDLED. I'VE SPOKE TO MULTIPLE PEOPLE INCLUDING STORE MANAGERS AND SUPERVISORS WITH ZERO CONCLUSION ON HOW TO GET MY MONEY BACK. THIS COMPANY IS A PURE SCAM. THE CONTINUE TO GIVE ME THE RUNAROUND OR PUT ME ON HOLD FOR HOURS WITH NO RESOLUTION. I'VE BEEN TOLD MULTIPLE TIMES A CHECK WAS SENT OUT BUT NOTHING IN OUR BOX SINCE 2022, IT'S NOT 2024 AND STILL DEALING WITH THE SAME ISSUE. WE'VE TRIED TO CANCEL THIS SERVICE TWICE NOW AND EACH TIME THIS COMPANY PUSHES THE DATE BACK AND REDUCES THE AMOUNT FROM WHEN WE FIRST STARTED THE CANCELATION. THEY'RE TRULY TRYING TO STEAL ON OUR MONEY HOPING THE 5 YEARS WILL PAST AND WE WON'T GET ANYTHING BACK ON A SERVICE WE ONLY USED ONCE. ASHLEY FURNITURE AND GBS SHOULD BE ASHAMED OF THEMSELVES. MY WIFE CALLED TO CANCEL THE SERVICE THEY TOLD US A CHECK WOULD BE MAILED NOTHING. I CALLED THEY TOLD ME A CHECK WOULD BE MAILED WITH FOR AN EVEN LOWER AMOUNT STILL NOTHING. I WANT ALL MY MONEY BACK THESE COMPANIES ARE BOTH A SCAM SELLING A WARRANTY THAT'S FALSE. ASHLEY WILL PUT IT OFF ON GBS AND GBS WILL PUT IT OFF ON ASHLEY WHEN BOTH PARTIES ARE WRONGLY WORKING TOGETHER TO SCAM CUSTOMERS.
We love our recliner we bought from Ashley Furniture. Our sales rep, Cle was very helpful in helping us find the perfect recliner.
I had a very nice and friendly experience at Ashley Furniture store, next to a very good price discount,I would recommend this place to everyone.
We got help from Nick Thomas and he stated that our bar stools were going to get delivered on Sat May 11th, but he did not submit for that day and lied to us and now they will get delivered on May 18th. We will take our business somewhere else.
Jonathan was great and definitely hooked my partner and I up with some great deals. Definitely ask for him whenever you visit. Huge, clean store.
Great customer service from Jonathan. Very helpful and friendly sales staff
First time at this Ashley’s and I am coming back again! Outstanding customer service and very professional. They are willing to work with you so you can get your needs met. I definitely recommend this Ashley’s store in humble.
Gabriel was awesome. Very attentive and helpful. I’m excited about the new pieces I just bought.
Pan was very helpful and knowledgeable. Happy to do business with him!
Best experience. Very open and down to earth
Great customer service thank you cle and Pan!
Highly recommend Ashley furniture store in Humble. My parents were satisfied with the customer service that Fabian, their sales representative provided.
Awesome experience today Miguel was an awesome salesperson with awesome customer service!!
Our associate, Gabriel was outstanding! He helped us find exactly what we were looking for and made the purchase easy.
I needed a recliner for medical reasons, and Martin (not certain on spelling) was incredibly knowledgeable and helpful. Made the entire process much easier for us.
Fabian Rodriguez at the Humble TX location was a dream to work with. We knew what we wanted and he took care of us. Thank you guys for the perfect patio furniture. Will definitely be back!
The mattress in the store is different then the one I received. I was told I had 90 days to exchange it but I was lied to, they say they can’t exchange it. first and last time i ever buy anything from Ashley furniture
They helped us so much today!
This place is a joke do not buy anything from here they sent us damaged furniture and would not return it.
I received great outstanding service from the Ashley Humble service this week. I received excellent customer service from Miguel, a sales agent that I had previously worked with on a few occasions. Once again, he was attentive, efficient and provided the service with an expedient delivery that was made as promised! I went in again on yesterday, March 28, 2024, Miguel was not in, however, we were pleasantly surprised with the courteous service of the assistant manager, N. Nasar, who was able to get exactly what was needed in a timely manner. I also, appreciated this manager's ability to affectively meet and graciously accommodate the demands that were required of her position. She was able to effectively multi-task in a manner that was the epitome of great service!!
I had a really good experience with the sales manager Nunu.. She was very helpful and knowledgeable and helped my decision making easy.. I will purchase again from this store in the near future..
John was a very good help to pick out the furniture..!
Amazing customer service! The manager, Nunuu did an awesome job supporting us as we picked our product and with the purchasing process!!!
Nunu was great. She listened to our concerns and our needs and guided us with the right purchase.
Nunu provided an excellent customer service. Thank you Nunu for your patience with us.
Miguel met us as we walked in the door and he was very helpful and attentive without being intrusive during our entire visit. He patiently answered all of my questions , provided optional purchase options, and was very professional up to walking out the door! Very positive experience.
My sales rep, Patricia, was rude and unfriendly. There were several times when I almost walked out but this was my only day off. When I declined the extra protection she really was nasty towards, no eye contact, no smile, no small talk. She was unpleasant. As for my purchase I'm happy with my new furniture and happy that they had the same sofa I saw online same price.
The Selections, The Anniversary Sale, and Jonathan.
Work with us on the price. Good quality furniture. Only wish delivery was all inclusive from wearhouse and off the floor.
JT was very helpful and made our experience very comfortable.
Awesome experience. Shown all over store. No pressure to buy. I chose to make a purchase
Jamal was super helpful and very much patient with us. I recommend 10/10
Great service. Cle worked with me on my budget for my new couch, he was very helpful.
Today I went to Ashley to buy three barstools and Patricia helped us, she is absolutely amazing!!! She was great through the whole process and really tried to help us out! Godbless Thank you
Outstanding service. Pan did an amazing job helping and us.
I could not have asked for a better experience. I was warmly greeted upon entering the store. Jonathan introduced himself and asked if there was anything he could help me with. When I told him that I was just browsing, he gave me the space to do just that. He was attentive, but not over bearing. I didn't feel rushed or pressured to make a purchase. He was very courteous, informative, and patient. Also, I loved that there was a sense of genuine camaraderie amongst the workers.
Jaylan Culmer provided great customer service
Ashley Furniture in Humble is always a great place to shop.
We came into the store and was greeted by Pan a store associate and he helped us find the perfect rocking recliner! Very professional and knowledgeable on inventory and made the transaction as smooth as possible! 10 out of 10
Great customer service and selection. Store manager gets an A+
DO NOT BUY FURNITURE FROM HERE AND IF YOU DO, DO NOT WASTE MONEY ON THE WARRANT, THEY DO NOT HONOR THE WARRANTY! I bought a oversized recliner 9/2022. Having the recliner less than a year and a 1/2 a piece of wood in the leg rest broke while raising the leg rest! I have never had a recliner do this! This is not normal and speaks to high priced cheaply made furniture! Never again!
I LOVED our experience at Ashley’s!!! Went in for a sofa and came out with a sofa and a friend!!! Lee is amazing and worked so diligently to meet our needs!!! Truly if you’re looking for any furniture I highly recommend going to see her!!! The furniture is beautiful and worth every penny!!
I called to verify what I saw online. Once in the store I was greeted by everyone. And helped immediately. It was a smooth and easy process. Fabian and all the sales staff were great. I highly recommend this store. 👌
Very helpful staff, just a tad pricey.
I needed a narrow rectangle table. And I couldn't find one that could fit in such a small dining room area So I walked in to an ashley furniture store nearby , and fabian was able to quickly find exactly What I needed
I went in yesterday and am still so annoyed with my experience. Went in to look for a coffee table, but was excited to look at other things while in there. We walk in and start looking at a coffee table and are greeted by a salesman. He was nice, but awkward as he introduced himself. He finally said, "I'll leave y'all alone so you can browse and I'll check in with you later." Goodness gracious, he left us for maybe 45 seconds before he was up our ass again. He was trying so hard to convince us of every coffee table that fit our parameters. My mom and I hardly had a minute to ourselves to speak to one another. We decide to make our way to the second story in hopes of an escape for a few minutes. He wanted us to ride the elevator with him to which I told him we would take the stairs. At this point I was already super annoyed with him. We get upstairs and take off in one direction. Finally, we had a few minutes (maybe 2 mins) to ourselves. We looked at a few rugs and discussed the possibility of purchasing one, but we didn't make it long before the salesman was there again! He immediately tells us to follow him to see the 3 coffee tables that fit our needs. Our leisurely adventure of enjoying rugs and decor was over. We look at his recommendations and told him one was too small, he tries to convince us that it would probably be okay even though I told him the size of my current one. He did the same with a few others--always having a reason it would work. My mom and I start walking away from him to which he was still up our ass the entire time. Like, go stand by the stairs or the front door if you're so worried I'm going to leave. He then asks us which table we were most interested in and we tell him. He brings us over to it and says hmm, it's out of stock. He asks when I'm looking to buy and I tell him no rush, maybe a month or two. His response "oh, that's a long time away. How about I talk to my manager and see if we can give you half price on the floor sample if you take it home today." I had also already told him I'm not purchasing today, as I'm taking pictures to show my husband. His response "oh, I thought all the decision makers were already here." My husband would've left the store within the first 2 minutes of us being here, so it's a good thing he wasn't there. My mom finally tells him just to give us his card and we will let him know if we are interested. He says, if you come back (which we won't) make sure you ask for me so you can help me feed my family! The only way we make money is from having sales. So, now the desperation and the guilt is being laid on us.Listen, I know how salesmen operate. I get that they are trying to make a living, but this was the most awkward and pushy experience. We were so uncomfortable and to be honest frustrated with all the hovering. People sometimes just want to enjoy looking without being followed. Who knows, maybe I would've bought a rug or decor yesterday, but I wasn't given the chance to breathe and enjoy my experience. We had been to 3 other furniture stores that day and none were as desperate or encroaching as the salesman at Ashley. Just so I'm clear, this happened the first time I visited Ashley about 5 years ago too- different salesman though. I'm wondering if this is how Ashley has their employees operate. Anyway, I will not be giving Ashley a 3rd chance, as it's like being followed by a piranha! Furniture was nice and good quality, so give them a try if the above customer service doesn't bother you!
Fabian was a great help in picking out our furniture! Very professional and kind.
Good luck getting a refund from this company. I cancelled an order on January 9th and was told I would receive a refund within 5-10 business days. After 10 business days passed I called and was told that the only way they could communicate with the refund department is to file a ticket by email and they would need 48 hours to get an answer. After 48 hours I called and was told they needed 48 business hours, or a week and a day. I asked to speak to a manager. The manager (Armando) told me they needed 72 hours to get an answer but he wasn't sure. The customer service with this company is horrible. No one over the phone or chat could look into a simple refund issue without significant run around. I've spent hours on chat pursuing this because most of the time I call the customer service number my call gets dumped because my order is no longer valid. Its very frustrating that they setup their customer service to make it as difficult as possible to provide any customer service.
Miguel was very professional and personable. He definitely listened to our “needs and wants” and found us the sofa and love seat we love!
Miguel was extremely helpful with helping my partner and I find the perfect couch for us, going as far as helping us rearrange sectionals and moving over other mock pieces of furniture to visualize our home. Great experience overall!
It was a great experience. Excellent customer service. Salesman Jamal Turner answered all of our questions and was very professional.
Please do not shop at this store or the company it self they were the worst service I ever had in my life. I ordered a frame for a bed and waited longer than 3 months sending me to customer service who could not do nothing! Call after call and going to the store a bunch of times to get help they would act like they were helping however it was always another excuse for how the frame was delayed to be delivered. Worst service ever for customer service on how they treated me. The employees are using the bait and switch tactic so please don't go there to waste your time and money. I had to go to a different furniture store "Landmark Furniture" I mentioned what happened to me with this specific location how they treated me and how the Ashley company were no help on getting my delivery sent to me or a solid date. The "Landmark furniture" were able to accommodate my needs and also delivered to me the frame the same day! Very satisfied with "Landmark Furniture" there they will definitely give you a great deal and treat you with respect as a customer and really listen to your needs. I felt like they valued me as a customer.
Fabian was the gentleman that helped my family and I. He provided great service and knew exactly how to help us out. He was very patient with us as well.
Sales representative was knowledgeable where the items were located that we were looking for and very courteous
I went in looking for a bed and a smart frame, and left pleasantly surprised at how simple and easy the process was. Pan helped me find exactly what I was looking for! They had a great selection with lots of options for different sleeping preferences. Would recommend shopping here.
Martin did an outstanding job of helping us find the perfect bedroom suit for our son ar a great price! He was polite abd helpful, and this was a wonderful purchasing experience!
Thank you Fabian for giving me and my wife a great end of year Deal. Making the experience seamless and financing possible. Looking forward to furnishing rest of house in Near future. Happy New Year.
Experience was nice! Until they require to write down my driver's license information...this made me uncomfortable...so I left!
My recent experience with the Ashley Furniture Store management team in Humble, Texas was great.They assisted me in the process of filing the warranty claim on my previous furniture purchase. Once I filed my claim with Ashley Furniture warranty division. The warranty claims solutions team promptly responded. They advised that my damaged furniture would be replaced with all new furniture of equal value. A few days later my new replacement furniture was delivered to my residence....Great combined team customer care! Richard Matthews 12/29/2023
Ashley had exactly what I wanted in a new recliner and the service was outstanding. Thank you Miguel! Andy the manager was wonderful, too!
Pricing was inaccurate in store. I had to tell the person who helped us that it was inaccurate by a good amount
I received great service! The salesman Hector was patient and not pushy or impatient, he’d give me time to think about my selections. Loved my experience shopping at Ashley’s’
My initial experience with the Ashley home store was positive. I purchased what I believed was high-quality furniture. I paid approximately $3400 for my sectional from Ashley Furniture. I had a good representative who I liked. Since I have made the purchase, I have been nothing but utterly disappointed with the lack of commitment that Ashley furniture has to customer service. They do not deserve a star, but I am required to at least give them one star. My issue with my sofa started in September 2023. The sofa was purchased new in April 2023. The sofa Cushioning has had issues. I waited over a month for a technician to come out and fix The problem. Less than a couple weeks later the same issue surfaced on the same piece of the sofa sectional. I contacted Ashley again three different times and submitted a warranty claim. Thinking it was resolved. I called to find out when they were going to send a technician and they indicated that I had never called into submit another warranty claim. So I re-filed another claim and the customer service representative asked me to flip over the couch to get a label. There was no label, but I discovered that the dust cover was installed terribly which Dropped my confidence in the repair process. I have attached these photos to show the workmanship. According to all of the customer service representatives that I have spoken to there is a standard, and that is not factory Standards. due to my findings, I requested that Ashley just replaced the corner section. Even though the photo showed that the technician did not do the work correctly, they said their process was to try to repair it again. At this time I decided to go into the store and speak with the manager who indicated that Ashley does not allow them to do anything on a customer service level other than sell their product. He did ask me to send photos and that he would send the information to someone he knew to see if he could do something. Unfortunately, the manager did not follow up with me and there was no change in the process. I am still stuck in repair purgatory trying to get parts for my sofa. It is now December 20 and I’ve just had another outstanding call with Ashley. I was to receive my parts two weeks ago and now they are telling me the first week of January. I was hoping to relieve myself of this issue in 2023 but I guess we’ll be carrying it over in 2024. My biggest complaint with Ashley is on the customer service side. There is no urgency to deal with these issues. And there is a lot of generalized answers that mean nothing. I spent my hard earned money with the company that I thought I was buying a quality product. I did not get a quality product and I do not have a company that is backing up their product. Based on this experience, I would not recommend purchasing any products from Ashley furniture. Yeah Brian Link Just an update to my issue Ashley has still unsuccessfully repaired the problems on my couch. I have had four technician trips to my home, and none of them resulted in any repairs. They keep sending parts and resending parts and they keep sending the wrong parts. It is a constant cycle of horrible customer service. I hope to someday update that I have had my work completed. Original estimate do time of delivery on the parts was December 20. I think they met 2024. Ha ha anyways Ashley is very unreliable on the customer service side if you have issues.
I highly recommend and when you go ask for Fabian he is awesome!!
Fabian was great awesome customer service will be back!!! #humble location
Jamal and Pan were efficient, patient & great salesmen attending to all our needs in furnishing our new home in Mason Woods located in Cypress, TX!!! Thank you.
Fabian answered all of our questions, moved the chair for me to match to couch and really helped us out.
I had a great experience doing business with Ashley Furniture. They are very welcoming once you enter the store and very accommodating in meeting your needs. Special thanks to Nunuu Nassor for assisting me with my purchase, happy customer.
Patsy the sales person was great and knowledgeable. The manager was friendly and polite. The store had an peaceful atmosphere. They made you feel like you were a friend not an customer.
No pressure, helpful salespeople. Got what I wanted for a good price.
>> Update 12/18/2023 This is still a terrible company. Finally had a customer rep. text me apologizing over the weekend, ask what they could do for me? Told them I took off 2 days from work and lost money because of there inability to deliver on a correct schedule. Got a text back, basically saying, sorry we can not do anything for you because your item had already been delivered. Replied back and said, don't worry about it, I will just give you bad reviews on every platform (google, facebook, instagram, etc.) I can find every time I think about it and have time to spare. >> Update 12/15/2023 Table and Chairs were finally delivered 15 days past the date they were suppose to be delivered. Terrible customer service and multiple failed delivery dates. >>Update 12/14/2023 I got a text and an email saying my delivery is scheduled for this Friday. Kind of odd since they told me several times previously they only deliver to my area on Thursdays. Wait and see!! >>Update 12/13/2023 Still Terrible. Still no response from anyone. >>Update 12/11/2023 Still Terrible. Still no return calls from (3) of the customer service people and actual salesman I talked to last week. (2) of them said you will get a phone call back within 48 hours, actual salesman said I will have manager call you tomorrow (last friday). >>Terrible. Sales people are friendly. But after you pay and leave, who knows when you will get your furniture. It will deliver Thursday, nothing, it will deliver next Thursday, still nothing, it is estimated to deliver next Thursday. Not going to hold my breath.. Terrible customer service. Talked to 4 different people, they can't tell me anything. Somebody will call you back, nope never happens. This is the 3rd time in 7 years I swore I would never buy from them again for the same type issues every time. Sister same problems a couple years ago. Daughter n Law same issues last year. Ashley needs to find another vendor for deliveries, the current one is terrible.
Very good price
Great customer service! My mother and I were glad to have someone who knew all the information we needed/ had. We ended up buying 2 pieces of furniture!
Miguel was absolutely wonderful. He has great customer service and is very knowledgeable. Looking forward to doing business with this location just because of him!
They were very helpful finding the right pieces that we were looking for and for the best prices. I would definitely working with them for all your furniture needs.
It was pleasant I was able to find what I was looking for sales person and manager were very helpful.
I had a great experience shopping for a coffee table. I was looking for something unique. Lee was very helpful with her recommendations. She was knowledgeable, friendly and patient she assisted me in getting a great price. It was a personable and pleasant experience Thanks Lee!.
On 11/24/2023 made a purchase on some bunk beds. 11/25 I picked it up from the warehouse, got home and started unboxing the items and noticed that the head rest was broken, parts of the beds head rest weren’t assembled correctly, half way assembled and not glued on and found more broken pieces. I called the warranty department and explained them the situation. The person I spoke sent me an email for me to upload pictures of the broken pieces and stated that it would replaced on Monday 11/26. Did not received an email nor a phone call so I called back. Person I spoke to stated that there was no claim put in or pictures uploaded. So I started the claim again. Long story short, they kept giving me the run around calling this number here, texting this number there until finally I spoke to the store manager I believe Andy is his name and he told me to email him pictures and a call back number, he went out of his way to help me by reaching out his boss to see if the claim could be expedited. On 11/30 I received a call to set up a delivery and pick up but that the earliest delivery would be on 12/8. Moved in to a new house and purchased furniture from Ashley so my girls could sleep on their new beds but now they have to sleep on the floor till we get the new beds 2 WEEKS after I originally purchased it. This would be my first and last time I’ll make business with Ashley Furniture . I DO NOT RECOMMEND THIS STORE TO NOONE, unless you want bad service. If I could give this place 0 star ⭐️ I would. Never again!
One box was taped up and had missing pieces. Couldn’t complete the bed construction. Now I have to call customer service again. Previously the delivery was canceled by Ashley because the item wasn’t in the warehouse. Delivery guys delivered what they were given to deliver, can’t blame them.
Very professional.
Wonderful experience.
my mom bought a couch for her office, which my mom ordered it in October and now they're saying that a part was missing and say they would get my mom a new couch with the part that was missing and now my mom never got it and now she's going to cancel it from the bank and they are very bad customer service. They leave us hanging on the phone and sometimes if you even pick up and now me my mom and my dad are very mad at Ashley never shop at it. It's the worst store ever never order a delivery order if you want to go through the same story. Couch was so much money the worst place to not shop there and then now when my mom calls, Ashley is says on the phone, Ashley will number one store and then when Mom is trying to use the order number that a worker gave her, it says that sorry this line is not with the government the worst place ever never ever ever go there if you want to waste your money.
Highly regret shopping here. Upon delivery one item was already damaged and and now like 2 months later all of the varnish on top of my tabletop is coming off . It's just really cheap overpriced furniture with bad customer service. If I could turn back Time and go someplace else I definitely would. I'm just stuck with a bunch of junk now.
Overrated overpriced cheap furniture Never go buy furniture at this place your going to be disappointed
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We recently moved to Porter so we needed a bunch of things to buy for our new house. Decided to give this store a go. We purchased a table, and loved it. A week later we returned to purchase a sofa and a love seat but we end up not liking it so much in our living room. I called the store and spoke to the manager to see if we can arrange something and exchange it for another set that we liked very much. Now keep in mind that the set we want costs 3x more.. they rejected and never called me back. Bad costumer service. Why wouldn't you want a returning costumer to spend 3 times more than what they initially spent? I won't be back.
Getting the warranty is not worth it I got for my dining table now I have a stain and they won't do nothing about it I send pictures and they say it's a scratch, here is a picture you tell me if it's a scratch? Definitely disappointed
Convince, no-pressure experience.
Everyone was very friendly. Pan was my sales person. The manager Lee helped a bunch too. got what I wanted and even got an extra discount, because it was going to take a day or two longer.
I enjoyed the shopping experience. The salesperson, Cle, was very patient and knowledgable.
Patricia was so patient and helpful with us!
Knowledgeable and courteous. No pressure!!
My sales representative handled me well on my call-ahead to the store for item availability, and while on-site at the store location, as well as the personnel at the store outlet warehouse for item pickup (front office reception and warehouse order fulfillment personnel). Great, professional, and efficient service, and will continue doing business with Houston area Ashley Furniture Store.
Customer service leaves once you sign. I purchased at market price a mattress and was not aware that it did not come with a 30 day comfort guarantee. After 2 nights I was in horrible pain. Called in several times getting the run to include call back on day 30 sending pictures and then texted ALL SALES FINAL. Do not shop with this company. I can see if it was on sale or something but it was not and now I'm stuck sleeping on my sofa after an expensive purchase! Angry is an understatement. Update. Someone reached out and said I will get an email that was days ago, they ignore you hoping you go away. I beg you go to Living Spaces like I should have!
Miguel our sales rep. Was the best. He was very helpful and knowledgeable about the products we were interested in.
Fabian was extremely helpful and very professional.
Very nice and not pushy and he was very helpful
Absolutely wonderful service and hospitality. Made the entire process enjoyable!
I am disabled and Ashley did not honor my request for a exchange recliners that is very uncomfortable for me and was very rude in replying back to so no I don't recommend them at all, and you will find out on your own..
Great selection ,same as sales people , but the best service was provided by delivery personnel.
Pan was a great help. Showed us exactly what we wanted and then some! So knowledgeable and professional! Going back, soon!
I am disabled and they was very rude to me to be the store manager 😒 and did honor my merchandise.
We had a great experience with our Salesman, Chandler. He immediately greeted is upon entering and welcomed us in. He listened to we we were looking for and walked us around to show us what he had. While he was showing us this particular table his Boss (didn't get his name) walked over , greeted us and started to help Chandler with the table. The over all experience was quick and easy, Chandler and his Boss were patient and very professional. We will definitely be back to shop.
Great sales team and always awesome selections.
I went there looking for a particular dining room table it advertised online. I was hoping I would be able to get it in the store or have somebody put it together for me if I bought it well that was a no go. Also, I don’t like when people follow me around or being pushy about buying something I want to be able to walk around look and see what they have and if I have any questions, then I’ll come and find you or introduce yourself, and then step back.
Lee is the greatest! She not only took care of me as a customer, but she seemed to genuinely care about me as a person going through one of the most difficult times in my life. She took the time to introduce me to all of her fellow staff members on the floor. I definitely recommend Ashley Furniture to anyone looking for furniture.
Very warm smiles, great energy from the entire staff. Thank you Cle, for all of your time and patience
We recently bought a house and finding the correct furniture was important . Miguel did such a great job letting us take our time and not hovering answering every question we had and showing us all the best options according to what I was looking for . Go to Ashley Furniture and ask for Miguel
Nice store , Miguel was so awesome. Showed us all possible options. He was very professional and didn’t try to pressure us in any way. Highly recommend this store
Juan made our process smooth and fast! We needed to buy right away and that's always a little stressful but Juan not only offered friendly & professional service, but got us some great deals. He turned our planned multiple store outing into a one-stop shop!! Thank you Juan... much appreciated!!
We bought a bedroom set until 3 weeks ago. They said that only the dresser is in stock. They said that they will deliver the dresser in a few days, but that they will deliver the other products in 6 weeks. We accepted this situation. When they brought the dresser for delivery, it was damaged in a few places and there was no box. The officer who brought the product filled the damaged places with a pastel pen. We said that we would not accept the product in this way and they took it back. A week later, while waiting for a new packaged product to arrive, they brought the same product again. When the places filled with pastel pencil were touched, he was painting her hand. This time, the officer told us to accept the product instead of sending it and then call the customer service. We did as he said. However, customer service was not interested in us. We went to the store we bought it from 3 times. They said they were interested and made a registration. The last time we went, the employee named Andy was more involved. He told us to wait until Thursday. I hope someone will take care to rectify this situation. I think they sent used product. I'll post again to update the status after next Thursday.
The sales people are very kind they work with you and put a smile on your face. I recommend Ashlyee, to my family and friends, and tell them how nice the employees are and works with you. Thank you and have a blessed day.
Miguel was great. He greeted me and asked if I needed help. He also allowed me space to find what I wanted. He checked in and informed me there were more options upstairs, which I was unaware of. I ended up choosing a set from upstairs. Entire process less than 20 mins.
Great service from representatives a wonderful selection to choose from doesn’t take all day once you decide what you want if in stock you can get it in days
WORST EXPERIENCE EVER - Sales Team lied about options, deliveries and service. Furniture very LATE, multiple times tried to deliver damaged items over and over, quality delivered didn't match store and NO RESOLUTION.
Miguel and Willy Sells are a great Team.
The door was opened for me with a very pleasant greeting from NuNu. She told me to look around and she would check on me to see if I liked anything. Her greeting was so warming that I looked for her when I discovered the item I desired to purchase. She was able to give me a discounted price, so I added the protection plan. The delivery is in two days. The sale was quick and I was out in 40mins. I loved the experience. Great job NuNu @Ashley's Furniture.
But too expensive
Love the salesperson!!! Very helpful!!!
Update- repairs have been rescheduled 3 times. Now scheduled for Nov. 2nd. Never experienced such poor customer service! The customer services ends when you walk out the door. I have been sitting here I the show room for over 30 minutes trying to get a resolution. Ordered 8 dining room chairs. 6 are uneven, 4 are stained. I also purchased a 5 year warranty and was told you get the money back if you do not use the warranty after 5 years. Have been trying to cancel th warranty for 7 days. Found out you only get a store credit that expires in 180 days. I have called customer service multiple time, am put on hold till the disconnects. I have been told so many different things. One thing I know is I will absolutely never do business here again! I will update this review if I get a resolution.
Customer service was excellent and respectful, sales representative gave me alot of options to choose on my budget.
Great experience!
Delivery was great. We scheduled the delivery and followed the truck all day until delivery. No guessing when.
Got an wine table that was part of an old display its awesome great costumer service Ms. Thornton awesome person she was great right at the beginning
Pan is an excellent salesman!
I had the best expierence with nunu !!! I recommend this place 100%
Pan was so delightful to deal with. Upon entering the Humble store he offered his assistance but I said I just wanted to browse. He allowed me to do so but was there if I had questions or needed assistance. I was very happy with my purchase, the price paid and the fact that the items were in stock and will be delivered in a few days!
The sale rep Jaylan Culmer is very cool, calm and pay attention to all my details as per my need. She is very professional and made my visit a very smooth, memorable and pleasurable one. I got a good deal and good products for my need and money. I highly recommend this store and most especially, Jaylan Culmer the Sales professional
Our salesperson, Patricia, was very helpful in what we’re were looking for.
I won a $1000 gift certificate for Ashley. I had an exceptional experience from the time I walked into the store and met Jaylen. I was not sure how I wanted to spend it so I walked the entire store and Jaylen was very patient answering all of my questions and assisting me. I would definitely go purchase from them in the future and highly recommend Jaylen as she has superior customer service.
Fabian was great and so patient! I’ll definitely be back!!
This is the biggest Ashley I’ve been to! Ms. Patricia is very lovely and easy to work with. I will be purchasing more from them. Thank you Ashley!
Great service, no pressure, very helpful
Pan was extremely helpful! He helped us find the furniture that we were looking for and worked with us to get the best prices. We always have a good expat Ashley furniture!
I had a wonderful experience. Everyone was friendly. I couldn't have asked for a better experience when purchasing furniture.
Staff is awesome and very helpful very nice furniture thank you to the sales person we had
Joe was great! From beginning to end. Wasn't pushy and was very informative. Highly recommend him and Ashley's furniture.
My disabled uncle Robert Salinas bought a Bedroom set from this place spent over 2k the bed came incomplete when he disclosed this the establishment said they promised the part would be here in 1 week. 1 week later he calls the establishment and they give him the run around and tell him they never ordered the parts and he needs to find his bed number , order and pay for parts for a bed he already bought he has been sleeping on his living room floor for 2 weeks and the establishment only seemed to be concerned prior to buying the bed after he bought it they could care less
Best experience From the sales person Pan to the delivery guys, very efficient and with Quality items
Alicia Gibson was helping us and she is absolutely the best! She is very knowledgable and can connect with the customer. We appreciate Alicia very much!
Patricia, the sales representative, was very kind, informative and patient. She did not follow us around, but let us look around until we were ready. I appreciate her for that. Thank you!
I purchased a pretty nice bed with big head board. In the store it seemed very sturdy. It was delivered on the July 8th. The head board sways at least 2 to 3 inches. It will eventually break and be worthless. I have been trying to contact the Humble store since Sunday. Nobody answers the phone! I finally text with a customer service rep and she tells me no exchanges or returns. I told the salesman I would be back to buy a living room suite and office furniture. Budget was around $6000. Sorry Ashley you have lost my business due to the lack of customer service and dishonesty.
The Ashley store is very helpful in assisting me with all of my furniture needs. I highly recommend anyone having a shopping experience with them. The basically can help people on with any budget
Walked in and out with 0 issues buying a couch. We were helped by Tariq who was very personable, sweet, patient and made the process as smooth as possible. He showed us around the show room and helped us find a couch that we loved based on what we wanted. Andy also approved our extra percentage off and was a joy to talk to. Couldn’t of asked for a better experience.
Great experience and customer service from Pan.
Great salesperson Joe! He was kind and very helpful!
Awesome salesman…Miguel Lopez. Very knowledgeable & professional.
Horrible experience from the start! A salesman came over and went right to my EX husband to shake his hand and welcome him and disregarded me! I was the one buying furniture! I did not get the headboard that i wanted and the box springs were never ordered! I waited 6 weeks for the box springs!! They even tried to charge me more but i was able to prove the original quote!! Beware! I will never buy anything from them again
The salesperson was very pleasant.
UPDATE November 2023 After suing them in court and filing dispute with the credit card company who accepted the dispute given i captured proof of their mistake on the fabric of the sofa...they finally replaced the sofa with the correct fabric. And I made them pay my court fee. Advice to others. Sue them and dispute if they wrong you. This was my last shopping at Ashley furniture. Never again. UPDATE July 21, 2023--- The worst experience of my lifetime with ANY store continues with this terrible furniture company. The person below who wrote a response, i sent email and phone call...no response. I went to the store and the Store manager Evan acknowledged in writing that they gave the wrong fabric sofa. Despite that and over 20 phone calls to corporate office who either hangs up, or says their system is down and they can't do anything, or they'll flat out lie that they have the store manager's note I documented...so more than a month later, i don't have the sofa with the fabric i wanted. I've now filed a Court case against them and taking my dispute legally. YOU ARE BETTER OFF SHOPPING SOMEWHERE ELSE. Don't become a fool and fall for their deceptive sales tactics. This company is better off being out of business. See you in COURT Ashley Furniture!! ----------------------- Read the reviews, and saw that people had bad experience here. But decided to give it a shot since I just wanted a simple fabric one piece sofa. As soon as I arrived, Patricia (salesperson) came to help and we told her 2 fabric types we DO NOT want, leather and velour. We found a sofa with nice fabric (coarse) upstairs. It was off-white. We asked her if there are other colors and she said yes there is a gray one and it will arrive by end of week. That's all. So we accepted that and bought it right away. Easy. Delivery came today and delivery guys asked to check for damage and we didn't touch the sofa just examined it for any dents/holes and didn't see a damage so accepted it. As soon as they left, we sat on the sofa and touched it, and it was VELOUR. Completely different fabric type we chose which we couldn't see just looking at it, only when we felt the fabric. Went to the store and called customer service, and they just said, sorry, we don't exchange. All we want is the right fabric and if they don't have grey color in the fabric we wanted, we will take the off white. But nope...they won't do anything. So due to their sales person not telling us the fabric is different and we got the wrong fabric item, we are stuck with it and store wants nothing to do with us. First time Ashley Furniture, last time Ashley Furniture. IF there is a DECENT person at this store, hope they do the right thing and exchange this gray sofa for the right fabric or off white if they don't have the gray in the fabric we ordered. Meanwhile, i will dispute thru credit card company since my card guarantees receiving the right item i ordered.
Fabian was kind an thorough
I would try another location this was my first furniture purchase a old sales unprofessionalist that works there name CLE PRICE just wants to max out your credit limit. I needed a monkey board for my platform bed and he insist that i need the big one knowing the type of bed i have but now i see he was run in a game an playing with my money because now he wants to get rude while telling a lie that i didnt ask for it well now ill play with his !
Gracias Shad por la atención y paciencia al ayudarme a comprar y elegir los muebles que necesitamos en el hogar espero que no se demoren en la entrega gracias a todo el personal de Ashley
We were very under impressed. There are other furniture stores and the prices were not that great. Pushy sales people
Pan is a excellent Sale Rep I’m happy with his service the store manager is great I will definitely come back and do some more shopping I love this costumer service. Thank you guys.
I've purchased Ashley furniture several times. It never disappoints. My experience with the Humble store is good. However they are having issues with thier internet service which has caused some delays. But all in all its was a good experience.
The moment we walked in the atmosphere was pleasant. We were greeted by Joseph and was also helped by Fabian who was also pleasant. We ended up with Joseph and although we were spending money when I tell you we had a good time we had a good time he was like family by the time we left. We will definitely be back just because of the experience. Thank you guys
Very easy shopping and purchase process. Both our sales person, Chad and his manager, Andy were extremely helpful. Very satisfied with my purchases!
Bought a couch and financed half of it . They said come here every two weeks and make the payments. Down payment of half of total amount done(1k) . When It was not deleivered on the agreed date , realized later on second visit at store reason it hasn’t been delivered, ……..it wouldn’t be delivered till it is fully paid. Totally different what was agreed at the stores at the day of first visit and like I said half paid . Also was a big Surprise charged close 300 bucks to deliver it. I feel bad for not having the promises delivered. My wife and teenager daughter witnessed all of it. I asked to refund me and let’s see if money comes back to my account.
Delivered the furniture broken and wants to send a tech to fix brand new furniture instead of exchanging furniture that was delivered defective
they are nice and under stan what people are going through and are there to help you
Good experience. Staff was great.
Awesome experience and great help
The variety and selection in this store is excellent. The sales staff are very personable.
very helpful and took the time.
Helpful but not pushy, good selection and prices.
Staff was very personable and knowledgeable, especially Chad who is new. He helped us to pick out just the right furniture. The process was smooth and easy!
CUSTOMER SERVICE IS AWESOME AND THEY HAVE A LOT OF FURNITURE
Great, easy, quick purchase.
*UPDATE* 6/10 The sofa of the sectional is damaged on the frame which prevents completing the sectional in full formation. I contacted the original salesman and he then gave me a number to call to handle the issue. I called that number and was told someone would contact me within 72hrs to send someone out to correct the issue. That was 2 weeks ago and still no call. I’ve called the store and no answer. The automated system saying the store is closed and call back during normal business hours then hang up. All my calls have been between 2-7pm well before the store closes. I go to the store in person and is greeted by the original salesman (Gary) of my order. Told him why I was there and needed help getting the issue resolved. I asked for the store manager (Nick Thomas) who also helped with the order and was told he no longer works there and they’re having issues with staff. Not sure how true that is but anyway. I then was pointed out to the current store manager (Andy) that day on 6/8/23. I sat and waited for him to finish talking with a person he was talking to. He walked over to where i was sitting & I explained to him what’s going on, what I’ve been through so far and that I just wanted it resolved as it’s been far too long already. I showed him pictures of the damaged frame and how the sofa is still wrapped in plastic showing it haven’t even been fully assembled or sat on yet. He commented on my patience with the issue. I suggested that I can take the sofa back to the warehouse myself in exchange for another one. He told that would have to be a special request for that to happen. In that moment I don’t see why he didn’t request it himself and solve the problem right then and there. He began to tell me they’re having issues with the phone and things are delayed and he has a list of similar issues he have to turn in to his manager (Shan) who would be giving me a call Friday evening about my issue. Well today is Saturday evening and I haven’t received a call. I’ve called the store multiple times again today and still no answer and same responses from Thursday. This is unacceptable. I just want this resolved just as fast and aggressively as making the sale. Please help get this resolved! Pleasant shopping experience. We didn’t anticipate purchasing anything from Ashley as we had the store and item we planned on buying from in mind. Just went in to see what Ashley had on display before making the initial purchase from the other furniture store since they were close n proximity. Turned out we found a sectional we liked and didn’t make it to the other store. The salesman was great with showing up different price options based on the setup of the sectional. Offered a nice discount to secure the deal & explained the policy of returning if there’s an issue with the selection as far as fitment in the area. That made us feel more comfortable with making the buy so we closed on the deal as it’s a win win situation. If it fits well great. We have a comfortable stylish piece. If not we get refunded to purchase something else. The extended warranty option was a plus as well.
Very courteous. No pressure to purchase
Cle Price was our sales person, and he helped me find exactly what I was looking for and the advantages of having a warranty on the fabric wear and tear. I will definitely call him again when I wanted some more furniture.
Ease of looking at furniture and not being rushed Outstanding customer service Patience in working with customer to purchase desired furniture
We had a pleasant experience out there today with your sales force. Although new to the job Chandler did an excellent job on your behalf. I’d like to withhold responding any further until we have the furniture delivered to us. I did forget to mention that your manager, Andy was quite helpful and was guiding Chandler along throughout the process. They spent about 2 1/2 hours out there and they made us quite comfortable by answering any and all questions that we had. Jon well done.
(Translated by Google) Miguel Lopez helped us very friendly excellent service 👍🤩 (Original) Nos ayudó Miguel Lopez muy amable excelente servicio 👍🤩
Joe our salesman was very helpful and professional.
Alicia was a big help to us. Will be visiting her again for our next purchase.
Our sales lady was very helpful.
Very good costumer service big A
Too many bad reviews next to each other make me nervous. I am going to rooms to go.
Great sales specialist that was knowledgeable and very helpful. The store manager was also very friendly and was able to price match the sites price for the tables I wanted.
Lupe Gallegos was very attentive & helpful to our needs. Thank you for your help.
Representative was very informative & remembered us from previous visit pleasure working with him.
Took my Mom in a wheelchair and on oxygen into the store to look at recliners. The gentleman that helped was very nice and patient. He listened and adapted to what we were looking for. Took 2 1/2 hours and through it all he was very nice and patient. Definitely recommend
A lot of variety to choose from. Associates very polite and courteous. Was met at the door soon as I walked in asking if I needed help. Wasn't hassled into buying anything. When I did purchase everything went smooth.
I had a great experience in Humble Ashley. The set I wanted at a great price. Respectful and professional. Found all the discounts and sales to help me. Going back soon! Thanks Pan O.
Edit: They finally delivered it. The delivery guys were nice, fast efficient and helpful. They may be the best part of the experience. Good luck getting something ACTUALLY DELIVERED that they "have in stock." This store is an actual joke and I should have ordered my stuff from the one here in Spring.
Fairly stress free experience. Martin was very willing to help. Overall a positive outcome.
let us take our time and get what we wanted.
The service was excellent and the sales man and the manager was caring of what I desired and was very detailed about the product
Lupe,the sale person was very kind y did excellent job. I can not tell about the sofa I purchase yet. it seems to be comfortable.
The delivery guys did a super job. They were fast efficient. Everything went well. Thanks for taking care of us. Look forward to seeing you in the future.
I've been given horrible customer service after purchasing a $4000 couch. The driver was running late, wouldn't move the couch once he realized it didn't fit where they put it, told me I had 72 hours to make a decision on keeping all three pieces of the couch, refused to take one of the pieces with him and encouraged me to sign and call the store within 72 hours, but that was apparently wrong. I finally got someone to schedule a pickup for the undeeded piece of the couch that I'd tried to refuse, but now it's like we never had that conversation because now I'm scheduled later in the week then previously agreed upon. horrible experience and no one seems to know what they are talking about.
Friendly no pressure service
was very helpful and knowledgeable about the furniture. very cheerful
our salesman Fabian was great
“Cle” at the Humble location was great! Helpful, but low key and not pushy! Really appreciated his sales style. And while I may have only bought a few pieces, when I’m ready for more, I’ll be back! - Mel B.
Called ordered and super simple!
The Sales Professional, Natilon was warm and engaging assisted in located several options in what I was searching for. The process was pleasant. I'll look forward to returning for future purchases.
Great selection, excellent service.
Quick , informative, excellent service.
Charlene was a great help, got me squared away efficiently.
My man Joseph got us squared away with a new bedroom set with a mattress and all. It was a great experience.
Service. Quality of furniture
I think Ashley’s is super great, especially their sales lady, Alicia Maria, she is one of my favorites. Always helpful and friendly. She is on top of her business! Greets you with a smile, gets you exactly what you need! In and out! Very beautiful young lady! Thank You!!!
My salesman, Cle Price, was amazing. Very attentive without being pushy. Knowledgeable and efficient . ( I had lots of questions ). I’m very impressed with the service. Can’t wait to get my new living room set.
We had a great sales lady very polite very nice. And yes we would recommend y’all
Excellent customer service
Making sure customers are happy and satisfied with Great communication and customer service!
I bought twice and I like the knowledge of the sales representative.
Pan was very helpful and informative!
Pan was Friendly and knowledgeable And not a pushy salesman 👍
Worst customer service experience with any company ever. if you buy a piece of furniture from Ashley that needs a repair, you will make dozens of phone calls, over several months toget their technicians to your house to make the repairs. we have been working on an issue with a couch for over three months and it is not resolved yet. we will never buy another piece of furniture from this store!
Good personal service and listen to your needs
Worst experience. The Employees were having a fuss right in front of us/ they claimed we could go over to the warehouse on IH45 and pick up the bed frame and mattress we wanted to purchase/ however, after 2 hours of waiting they came back and said sorry but the bed frame wasn’t there but we could pick up the mattress and Their Store (Humble) could loan us a frame. The bed frame would be delivered the following week! They only had one person doing their paperwork and he was very Rude to the salesman. Terrible service! I suggest anyone wanting furniture go to the Conroe store - much better service
I purchased a media center from AF. My sales person set up a delivery date. On Feb. 17, 2023, I received a text from AF stating that they were 30 minutes away, after waiting one hour; I decided to call the delivery dpt. They informed me that the driver did not have my merchandise on his truck, nor was it in the warehouse. Needlessly, I did not get my furniture and was sent a text stating that I needed to confirm another delivery date. It is too much of a hassle to spend my money at AF. Obviously, they don't want it, anyway because if they did, they would treat their customers, better. I went to the store and canceled my order. Will go to another store where I feel good about spending my hard earned money! DON'T TRY TO REACH OUT TO ME, I AM DONE! DorethaTrotter
Totally awesome transaction from the time o walked in the door. My sales rep, Martin R. is really great at what he does. And thanks to Ashley and the entire staff. No pushy sales reps…I loved that , cause I already knew what I wanted and didn’t feel forced to purchase other items…he asked & recommended , but wasn’t pushy at all. Even though I knew in my head I’ll be back to purchase more on a later date.
Great customer service and there employees attend me so quickly as soon as I enter the store
Patricia Espinoza at the Humble location is amazing. She made the whole experience easy. She is kind, compassionate, patient, genuine, helpful, and she truly has your best interest at heart. She helped me finding what I needed and she was not a pushy at all. She is a great listener, a great asset for Ashley Furniture. Thank you!
(Translated by Google) What a decilution with this furniture store, it is the date that nothing in my dining room has been resolved. I bought it in September 2022 and I put insurance on it and ws date that they do not solve anything for me, so I will never buy there and never recommend it to anyone, why not? They solve nothing for me, they just pass the ball to each other, what a revenge store and what a disappointment ... and good to collect the monthly payments but not to solve .... 👎 (Original) Que decilucion con esta muebleria es fecha que no an resuelto nada de mi comedor lo compre en septiembre del 2022 y le puse aseguranza y ws fecha que no me resuelven nada asi que jamas en la vida comprare hay y de recomendar jamas a nadie por que no me resuelven nada solo se pasan la pelota unos a otros que vengienza de tienda y que desilucion ... y buenos para cobrar las mesualidades pero para solucionar no .... 👎
had a very good sales person, her name Felica .
My saleswoman was very knowledgeable and nice.
I was greeted as soon as I walked. The salesman was very understanding of what I was looking for.. Showed me what I needed, was not pushy, let me make my decision. They have very nice furniture and a lot to choose from. I'll be back for more.
Great service and assistance from the sales people at the Humble location! Felicia Hollis and her team went above and beyond to make sure we left with exactly what we wanted, we will definitely be back in the future.
It was refreshing to have great quality customer service from Pan & Andy(mgr) was awesome. Pan is so knowledgeable, patient and has empathy. He understood the assignment of being the "Best"salesperson and does it to perfection 🥰.....Make sure you see and ask for Pan on your next purchase in the Humble store. You will not be disappointed.
I had a wonderful experience. Especially after not wanting to be in the market for new furniture at this time. Pan was my salesman & he’s awesome!
Bought a high end mattress which caused us pain and sleepless nights. Spent $3500+. Poor customer service. Multiple calls and hours of phone time later, the best that Ashley can do is $200 store credit.
I have been a loyal customer for years and I will never step foot in this store again. I was misinformed about a store credit never expiring by a manager and when I returned ready to used it got a different story. Lesson learned and so have my family and friends.
Good price excellent service but expensive delivery
Joe was a great salesman at Ashley's. He took the time to explain several options to us and listened to our requests. Great customer service!
I am having problems with my sofa. Once it was delivered it had a hole on the side of my brand new sofa. I called 72 hrs ahead and told them the problem but I still have not received a call for technician to come out to fix my damaged furniture. Customer service and schedule dept need to be trained or at least help the customer with situations like this. I been waiting since Dec 3rd 2022.
Fabio was amazing with product knowledge
We Bought a coffee table today for a great price FELICIA HOLLIS was the representative that helped us She was Excellent and Very kind with a beautiful smile We look forward to future contacts with Ashley furniture because of her assistance. Thank you. So much ❤️
I will never buy from Ashley again. I bought a bedroom set for my son for Christmas on 11/14 where it stated 2-3 weeks delivery. It came in 3 different delivery days, which I did not agree to. I received the last piece on 12/22 and the footboard was wrong. I was told someone would call me within 23-48 hours, that did not happen. Then I called a store where they helped me submit a ticket where I was told 24-48 hours I will receive a call, that didn’t happen. He advised that the ticket should have been resolved within 3 days or less, that didn’t happen. Then I called the store back where they advised that I had to go through the online service. I have literally called 10 different numbers and given the run around with no straight answer. So I got on chat this am and have been disconnected several time and finally requested a full refund, then I was disconnected with no answer again. I am so very frustrated. Now they have transferred me to the fulfillment department. I will advise everyone I know not to purchase from Ashley
Still no replacement part from this horrid ass company. Do not shop here. My table broke in September. It is January. NO replacement part. No communication from the company. No nothing.Just shop at Walmart.
Miguel was excellent. He provided all options and I didn’t feel pressured. Andy, the manager was helpful also. Overall ,A very good experience
Yes! Miguel was amazing! He was patient as we were looking for what we wanted to find. I would definitely recommend Ashely’s and Miguel!
Customer service was excellent, they have great furniture alittle pricey but worth it. Will be going back
Service was excellent and the sales staff was awesome .
Bought a sofa today for a great price. Joel gave me a big discount and made the transaction easy.
Customer service is useless. This store has made promises that have not been fulfilled. I know customer service is beyond reproach. I'm forming an opinion of the store itself. I'm heavily leaning towards a never again on both counts.Ashley delivered defective furniture, promised to replace the items, then have been offering up nothing but empty words. Your best bet is to just go some place else. I'm about to get my attorney on it. I'll be one of MANY people suing Ashley.Do yourself a favor. Just DONT
We were lied to and tricked by ALICIA GIBSON a sales person for Ashley Furniture. We were told we could return what we purchased and exchange it for something else if we weren’t comfortable and happy with our bed. She lied and we believed her and didn’t feel like I had anything to worry about. It was late they ordered the wrong merchandise so I came back to quickly sign a new contract. I wish I would have waited instead of rushing and believing in someone who seemed to know the policy and the merchandise very well. Sleep is the most important thing and she did that just to max out my 3,300$ limit so she can get her commission. Please be aware and read what you are signing because there is NO RETURN OR EXCHANGE. THE MANAGER ACTED AS IF HE WAS UNAWARE that she didn’t know the absolute NO RETURN POLICY. I don’t mind spending 5000 dollars for the best sleep of my life so it’s not about that it’s about the flat out lie just for the 3,300$. We will never shop here again!
We were lied to and tricked by ALICIA GIBSON a sales person for Ashley Furniture. We were told we could return what we purchased and exchange it for something else if we weren’t comfortable and happy with our bed. She lied and we believed her and didn’t feel like I had anything to worry about. It was late they ordered the wrong merchandise so I came back to quickly sign a new contract. I wish I would have waited instead of rushing and believing in someone who seemed to know the policy and the merchandise very well. Sleep is the most important thing and she did that just to max out my 3,300$ limit so she can get her commission. Please be aware and read what you are signing because there is NO RETURN OR EXCHANGE. THE MANAGER ACTED AS IF HE WAS UNAWARE that she didn’t know the absolute NO RETURN POLICY. I don’t mind spending 5000 dollars for the best sleep of my life so it’s not about that it’s about the flat out lie just for the 3,300$. We will never shop here again! This is what we got and it doesn’t look like it should. We have yet to get this resolved since we bought it in Mid. November.
No stars if possible. This is the worst store that I have ever dealt with. Wrong product entered into the system. Won't take their stuff back for a refund. I'm so fed up with going back and forth with the people there. I can't stress enough how bad of an experience this has been. I've bought furniture from here before and I spent $8k on this furniture and nothing has gone right. Store won't take their sh*t back for a refund and their customer service people are useless. Update: they will be on the news in Houston sometime soon regarding their practices and to warn customers about it.
Ask for Pan! He's knowledgeable but won't pressure you. We have used him a few times to buy furniture!
good customer service Miguel
Ashley Furniture Home's Representative Joe was awesome, positive attitude, great approach, and total knowledge of the placement of furniture. Great customer service support skills. Thank you
Fantastic customer service!
I should have known better then to purchase again from this store. I was very specific with sales rep that I needed my items by a specific date and was assured the delivery date was available. I receive delivery schedule for a week later! This same situation occurred on my last purchase. I’m beyond disappointed.
salesmanship good and knowledgeable.
I have bought couches from them twice now and had problems both times from them. We bought two leather couches with power recliners and had problems with them from 3 months after purchase and began the process of going through the warranty company they sold is montage and was never able to get anything done. Then we attempted going through Ashley corporate and the store front and was never able to get anything done so we ended up donating those couches. We decided to give them another chance hoping that the previous issues were just a one off. So we bought another couch from them this time we went simple with a couch with a chaise lounge. We thought should be no problem with this right? WRONG! It showed up with a hole in it and we have started trying to get it fixed or replaced and have already been run around in circles and this has only been since Friday December 2nd 2022! Never buy from Ashley furniture !
I bought two sets of couches from this store location. The first set I spent 5k on they were leather with power recliners, I thought well I’m spending the money to get name brand I won’t have any trouble. OH WAS I WRONG! Within 3 months one of the couches was stuck open and could not be closed. I went through the warranty with montage they sold me and got it replaced. Then about a month later I started having problems with the other couch which I was never able to get fixed because the water refused to cover it after giving me the run around about having ordered parts and Ashley refused to stand by the couch. Here I am having bought a new couch from them and had it delivered last Friday on December 2nd 2022 and they delivered it with a hole in it. I have now spoken to three customer service reps who “ordered a tech to come out to repair or replace it” but have been told twice already that the previous person didn’t request a repair properly. And when I went to the store front to speak to the manager I was told by the sales manager to sit down and shut up. DO NOT PURCHASE FROM ASHLEY!!!
Felicia was the representative that helped us. She was Excellent. We look forward to future contacts with Ashley because of her assistance. Thank you. A. Scott
Kinda hit and miss Hard sale and less interested if any sign I was not going to buy
Originally had a great experience buying my furniture, but ever since then it has been hell. Our ottoman arrived and after 2 weeks completely sunk in the middle. We called and had technicians come out to look at it. They said I needed a new ottoman as nothing was broken, it was just defective- however replacement parts were ordered… 3 weeks later. So now parts for a non broken ottoman are being sent. Today I attempted 5 calls to their customer service and after being hung up on multiple times finally spoke to someone who could not tell me what parts were being shipped but hoped they would arrive soon. I do as well, I do as well…. He then suggested me having someone come out to put them in (mind you that means me taking a day off of work due to their arrival windows). So now I wait and see what comes and if it will fix the issue of my non broken, sunken ottoman. Ashley furniture I hate giving bad reviews but this process has been awful.
Cie Price was wonderful! Very considerate. Very helpful.
The delivery people were excellent workers and did a great job. It wasn’t their fault of partial deliveries but they did their jobs.
Alicia was our sales lady who was very knowledgeable about all the beds in the store. She helped us with our selection and offered tips that we hadn't thought of. We were going to purchase 1 bed, but also decided to purchase another mattress for 1 of our other beds. We will look for Alicia if we have any other furniture needs. Thank you, Alicia. Edith and Jerry Henson
Gary was really patient and helpful thank you I definitely come back I recommend the furniture they have really good quality pieces 👌
Went to browse for new furniture and ended up purchasing a living set. We received awesome customer service from sales associate Drex. He was knowledgeable about the items and all of the financing options that were available if we needed to take that route. Black Friday Door-busters were a bonus to us!! As we were able to apply it for home decor accessories. Pleased at the service we received.
Excelente trato !!!!!!!!!!!!
The sales person Pan was very helpful with superb customer service.
The service at the store was great 10/10. However when I went to the warehouse to pickup my items, the wait was more than 1 hour long. Horrible!!!
Had an amazing experience today at the Humble Ashley location. My sales specialist Miguel Lopez was kind , extremely knowledgeable and made the shopping experience so easy! He had a vast understanding of furniture and I highly recommend him. Great job guys !
Bad service in store but delivery service is horrible. To bad the furniture is nice but the quality of service is bad.
My visit was very pleasing. Mrs. Natilon McGraugh was very patient with me. I would recommend her to my friends. Her managers were very good as well. Thank Mrs. Natilon McGraugh.
(Translated by Google) I didn't like it at all...they hook you saying that you are going to pay a comfortable monthly amount for a bed...and in the end they lock you up with double or triple what the advertised beds have...I recommend that you look for other more reliable and less deceitful furniture...a total scam... (Original) No me gustó para nada..lo enganchan a uno diciendo que va a pagar una cantidad mensual cómoda de una cama..y al final lo traban a uno con el doble o triple de lo que tienen las camas anunciado...recomiendo que busquen otras mublerias más confiables y menos mentirosas..una total estafa..
staff is very polite and fun. did me a solid on a furniture set. I am very pleased.
Good salespeople and good furniture!
I purchased in September. It's almost Thanksgiving I still have not received my furniture. I have been given 7 delivery dates. Nobody at the Humble store will answer the phone. We purchased 10k in new furniture and nobody could figure out why I could not get my furniture delivered. So after much frustration I cancelled my order with the Humble store today November 19th. I went to the Conroe store ordered the exact same furniture for 4500.00 less. The Conroe store actually went to other watehouses for my furniture order. So when Humble says it's beyond their control it's not! All my furniture will be delivered on the 26th. Humble store is horrible.
I got my furniture on time and the guys did a great job. I really appreciate it.
Willie Sells did an amazing job helping me through the furniture selection process. I was welcomed as I entered and provided great customer service. Thank you!
Good selection of products. Salesperson was very courteous and knowledgeable. Everyone in store was helpful.
EDIT: It’s been a week since I reached out to the “owner” who responds on each of the negative reviews and I have yet to hear back. I’m sure they’re swamped considering how many complaints I’ve seen, but I have no faith that this is going to be resolved. After more than a decade of buying furniture almost exclusively from Ashley, I can confidently say that I will never purchase from them again. ORIGINAL: I purchased a mattress after testing it out in store. When I received the delivery the mattress came air sealed in a box, which was not mentioned when I was purchasing, but I gave it the benefit of the doubt. I let the mattress decompress for 48 hours and then tested it and was surprised at how severe the differences were between what I tried at the store and what was delivered. I can’t lay on the mattress without sinking into it; if I sit on the edge of the bed the mattress sinks down to the bed frame. I went back to the store to see what options I had and the difference in attitude from the sales and customer service teams between when they’re trying to make a sale and when they actually have any concerns is astounding. I was told a third party technician would have to come out to inspect the mattress. Of course, this tech didn’t find any issues and said I was ineligible for any return or exchange. Again, the mattress might be the comfort level intended at manufacturing, but it does not match the product on display at the store. How is a consumer supposed to purchase a mattress if not by testing out a floor model at the showroom? I even went back multiple times and took photos/videos that show how much firmer the model on display is. Beyond that, the customer service team told me that managers wouldn’t offer me anything different and they wouldn’t provide managers’ information to let me speak to them. If you want customer service you either have to call the line that handles online purchases (and they won’t help) or you’ll get transferred to the store location’s line and begin the cycle all over. I even found three additional customer service emails on the Ashley website and none of them are actually in use.
Cle was a knowledgeable, courteous and professional. Made our Shopping experience easy.
Great prices. Good salesmen. Still awaiting my stuffs
The employee that waited on us was very helpful. Just wish I could get the furniture right away.
Miguel was awesome! Super patient and kind.
We received great professional customer service from Pan at Ashley furniture in Humble, TX. He is very knowledgeable about the products and is courteous as well. Ashley furniture has a large selection of furniture and rugs to choose from. We bought our current living room set from Ashely’s 13 years ago and it still looks great. That’s why we went back to Ashley’s for a new one. I am hoping the quality and sturdiness is still the same once it is delivered. Thank you.
Great furniture shop. The sales people weren’t pushy at all unlike other places. I got a good deal on some sofas and the protection plan is a bargain.
They have great deals and they welcome price competitive
Go talk to Willie at the DeerBrook store 1960 & 59N location he’s the best sales guy. Willie showed me everything He did a great job. Two thumbs up.
Refuse to replace recliner. Have extended warranty and will not honor
As soon as we walked through the door there was a lady that was Spanish looking at us come in. She just looked at us and called an African American salesman to help us instead of her helping us. I had a bad taste in my mouth and didn’t want to continue looking any further. They greeted the white people better when walking through the door. We are black ourselves and we felt the racism. We will never buy anything from Ashley’s if this is the type of experience they want their customers to go through.
Terrible experience. Will not be purchasing with this company again
great selection and customer service is great!
From the time we walked into the store and selected what we wanted to purchase, it was a total it was a terrible experience. And their delivery service is got to be the worst experience I’ve ever had.I would never purchase anything from Ashley’s again.
sales person Gary was very polite and friendly. handled business in a professional manner. extremely helpful with our needs. the store was nice and beautiful furniture. loved how it was decorated with sales items. just a very good experience shopping at the Humble store. thank you
Good customer service My sales person was awesome and very helpful.
I saw something at a different store and they priced matched it for me and had it in stock. Very nice people
Very pleasant staff to work with.
Was a nice experience. My husband and I went to shop last night and Felicia was just amazing with everything we need. 100% recommend.
Ashleys furniture is the worst place to purchase furniture. Worst customer service, half deliver your items then try tell you you unable to return your half deliver item because they have to be given a chance to rectify the 6 month wait by waiting another 3months after been told that 3 months earlier. You purchase furniture that they charge extra for stain removal guarantee cleaningservice. Now when you need to use the service of the stain removal guarantee you told no that was inly for the first 3 days. I know i had a detail talk with the sales man. He said the lifetime warrantyand any stain no questions asked they will come in clean and if they cannot clean it replace it with a new cousin. I absolutely HATE this place. And that takes alot for me to hate a place if i could give a negative rating i would
Excellent customer service and great deal. Ask for Joseph 😊
very nice furniture and elegant good costume service
Easy and Outstanding Standing Service
great deals and outstanding customer service thank you Joseph we will return.
Went to an Ashley Furniture in San Antonio which was great. They delivered quickly no problem to kingwood. I went to this location different story just run! I ordered furniture from my bedroom in July and I have been giving nothing but my mattress. Went into the store in August to check in. Was told 2nd week of September you should get your furniture. Guess what not here now with unbothered tone told the 30th until then you can get a frame so you’re matters won’t be on the floor. Thanks for nothing I won’t ever buy anything else from y’all!!
Great service from George and Andy we will buy here again
quality and good pricing
Purchased a sofa and loveseat today. Fabian was excellent at showing us around & helping us find the perfect arrangement. The purchasing was quick & easy, pricing was very reasonable and my furniture will be delivered next week. Great experience. Thank you, Fabian!
They had really great deals going on. I especially like protection plan. Any accidents/damage happen within 5 years they repair them. If at the end of the 5 years you’ve never used it you get the amount you pay in store credit towards any purchase. Patricia in Humble was especially helpful and polite. Ask for her, highly recommend her.
Terrible I wait for months for my delivery called over 15 times alway on back order never will I ever buy anything from Ashley again
Excellent service by Mr Pan Patience is his virtue.
I spent several months fighting for my full reimbursement (almost $4,000.00 cash) of furniture that I waited over a year to receive!!! After an entire year waiting I am still waiting on my delivery fee to be reimbursed after I was promised I would receive it! No one who takes my calls nor in the store "has authorization" to do anything so I continue to fight CS for updates and my money! Lastly I find it odd how their phone service always resorts to them hanging up because "they can not hear me" and don't ever call me back on the phone number they confirm for this very reason! Great tactic to push people away Ashley Furniture!
I had a pleasant experience with Natilon today.she was very professional and sweet.
Joseph help us. He was very informative friendly & helpful! Could not have been a better experience!
I had great customer service this time . Miguel was awesome. He helped me find what I was looking for and with the best deals.
I was greeted promptly after entering the door. I told the sales lady Ms. Natilon the on sales recliner I was looking for and she immediately took me upstairs to the recliners. I love the fact I was not pressured into trying to purchase a more expensive chair. She answered all the questions I had. Ms. Natilon was such a joy to enter act with.
We have been assisted by Martin who was nice & professional, by the way he explained we agreed to get the mattress by the next day, unfortunately, Martin was not available next day, another Lady assisted us, & we have been chocked as she informed us we should buy stain protection of 140 $ otherwise we will loss the warranty, I have been moving around many mattress shops & they never mentioned such thing…we told the lady we came all the way from Katy to buy the mattress, she didn’t offer any solution she only said it is fine if you don’t wana buy from us ( like take it or leave it)…I contacted another agent & he emphasized that is nonsense & finally I returned back to Katy & have bought the mattress from that place. Please train your staff how to deal with customers
Excellent CUSTOMER service
Customer service was awesome Manager says they were shorthanded so it took a long time Gary was busy with another sales but continuously acknowledged me and then found the manager to help me Willie The manager was very nice and helpful
Matched my price from online , and they actually didn’t follow me around the store hassling me.
We waited 7 months for our KING bed frame and room set, only to receive a Cali king.. 😡
My sales person at the Humble store was knowledgeable and great to work with. I would definitely buy here again.
I have bought items from Ashley Furniture in Tennessee, and I've always had a great experience. Therefore, it never crossed my mind to look at reviews for a specific location. This particular store is amazingly unethical. During my store visit, I specifically told the salesman that I only wanted to see in-stock items. I was told that the items that I ordered were in stock, but I only got the mattress and mattress cover upon delivery. It's been almost a month, so I decided to cancel the remainder of my order because I don't want to keep waiting to have furniture for my master bedroom. The person that I spoke to asked me to hold. I patiently did so. When he got back on the line, he pretended that he didn't hear me. I know 100% that he did!! My mind was blown! It should be illegal to treat customers in this manner.
BUYER BEWARE!!! Do not buy from Ashley. They will tell you items are in stock and then they will keep pushing the delivery date back telling you the items are out stock. We are going on two months waiting for our furniture with no end in sight. Update: I also found out that their distribution center manipulated the order and gave away some of the pieces that were in. The saga continues. Get furniture anywhere else. Update #2: As requested I contacted the number and email below. They only lead back to the customer service number that was not helpful and demeaning before. As I previously stated, take your business elsewhere.
Good communication of delivery times and no issues with entering and leaving the home.
Run away from this place!!! All the one-star reviews are true. I ordered my furniture in February 2022. I was told I would have my furniture by March and we are already in AUGUST and I am yet to even get a courtesy call or any updates on my furniture. I have called customer service several times and keep getting run around answers. Every time I call, the date gets pushed further. So yes basically like some of the reviews say - they will even sell you items that are out of stock. Anything just to take your money. I regret coming to this place and I wish I would have read the reviews before making any purchases with them. So this is your warning to go and buy elsewhere.
This is the most unprofessional store that I've ever had to deal with. I went to buy a bedroom set on a Wednesday July 13th and they said that on Friday July 15 a black Friday sale was coming up so if I bought it they would add the Friday's sale to my order and reimburse me for the difference. Here today Aug. 5 still waiting. They don't answer their phones the Sale person I did the purchase with is not returning my calls. These is the worst customer service I've ever had to deal with. Avoid yourself a headache and use another store if all possible.
They are happy to take your money and then never answer their phone. If you've ever been in an Ashley, you know there are both lines of people but no one ever takes your call or they will take your info and never call you back. If customer svc is a priority, they fail.. Massively.
I ordered over $2K worth of furniture on July 9, 2022. I received an email letting me know my delivery date was scheduled for July 23, 2022. I verified the delivery date three times within that week and rid my other living room to make the delivery and assembly more achievable and less stressful. On the day of the delivery I had family and relatives from various states coming to visit and there was ABSOLUTELY NOWHERE for anybody to sit!!! I called again and they said “oh I’m sorry, your furniture is on back order”! BACKORDER!!!!!! They replied with your delivery is now scheduled for August 6, 2022. 🗣 AUGUST 6th???? I then received a call on Friday, July 29, 2022 at approximately 9:55 am from Ashley Homestore giving me, Tuesday August 2nd as a first available and I said I’d just keep my August 6th date because I wouldn’t be home. She said okay and she had me scheduled for the 6th. I eventually wound up being off on Tuesday, so I called Ashley on Monday, August 1st to see if they could honor Tuesday’s date then they tell me oh we see you are scheduled for Thursday, August 4th. 🗣AUGUST 4th??? I’m like where did that date come from??? That’s not what I indicated to the representative when she called and they all keep saying “oh, I’m sorry, the system changes the date”! 🗣THE SYSTEM CHANGES THE DATE??? Are you kidding me??? I’m plastering my review in everyplace where the eye can see. I will NOT order anything else from Ashley. If I’m at a non-Ashley store and I see the name Ashley (made or manufactured by) I’m still not buying it!!!!!
The experience was very good. Patricia helped me to the best of her ability. She did everything she could to help me and I really appreciate it. She was patient because I kept changing my mind and she didn’t even mind. Thank u all for helping me
it was a wonderful experience. we were able to order everything we needed and our sales person Pan was amazing! thank you so much! we will indeed be back!
I found what I was looking for at a great price.
The highlights for me are the option I have to choose for what I want my place to look at. and that I can miz an match if I wanted to. The employees were helpful and very informative on everything I needed information on...
(Translated by Google) DO NOT I REPEAT DO NOT BUY FROM ASHLEYS FURNITURE!! PLEASE DO YOUR RESEARCH BEFORE PURCHASING FROM ANY LOCATION OR ONLINE!! They will try to sell you anything, even items that aren't in stock! Dealing with them it's such a headache!! Customer service it's the worst! They always have an attitude, or don't want to help you. Fuss when you need help. My husband and I bought furniture in April with Nick, they sold us out of stock items. Anything to make a sale. Our delivery kept getting pushed back and every time we wanted an explanation, or to speak to customer service nobody had an answer or didn't want to help us. Fast forward to July we had received the delivery date/time but for them to call an hour before delivery to cancel on us because the order was incomplete and damaged. Another week passes and I rescheduled the delivery once again. And same thing but this time nobody could of gave me an answer where was my order. WE just decided to cancel the order and even at that, the lady at the front desk was supposed to cancel the order didn't. So that was another issue. We ended up purchasing from SUPERNOVA FURNITURE, the same items and better service, we received our furniture in 3 DAYS!!!!!! I DO NOT REPEAT DO NOT BUY ASHLEYS FURNITURE!! PLEASE DO YOUR RESEARCH BEFORE BUYING ANYWHERE LOCAL OR ONLINE!! They will try to sell you anything, even items that are not in stock! Dealing with them is a pain!! Customer service is the worst! They always have an attitude, or they don't want to help you. Fuss when he needs help. My husband and I purchased furniture in April with Nick, they sold us items that were not available. Anything to make a sale. Our delivery kept getting delayed and every time we wanted an explanation, or to speak to customer service, no one had an answer or didn't want to help us. Fast forward to July, we had received the delivery date/time, but they called an hour before delivery to cancel us because the order was incomplete and damaged. Another week passed and I rescheduled the delivery once again. And the same thing but this time no one could give me an answer where my order was. My husband and I decided to cancel the order and even then, the lady at the front desk was supposed to cancel the order and she didn't. So that was another topic. We ended up buying SUPERNOVA FURNITURE, the same items and better service, we received our furniture in 3 DAYS!!!!!! (Original) DO NOT I REPEAT DO NOT BUY FROM ASHLEYS FURNITURE!! PLEASE DO YOUR RESEARCH BEFORE PURCHASING FROM ANY LOCATION OR ONLINE!! They will try to sale you anything, even items that aren’t in stock! Dealing with them it’s such a headache!! Customer service it’s the worst! They always have an attitude, or don’t want to help you. Fuss when you need help. My husband and I purchased furniture in April with Nick, they sold us out of stock items . Anything to make a sale. Our delivery kept getting pushed back and every time we wanted an explanation, or to speak to customer service nobody had an answer or didn’t want to help us. Fast forward to July we had received the delivery date/time but for them to call an hour before delivery to cancel on us because the order was incomplete and damage. Another week pass and I rescheduled the delivery once again. And same thing but this time nobody could of gave me an answer where was my order. WE just decided to cancel the order and even at that, the lady at the front desk was supposed to cancel the order didn’t. So that was another issue. We ended up purchasing from SUPERNOVA FURNITURE, the same items and better service , we received our furniture in 3 DAYS!!!!!! NO REPITO NO COMPRE MUEBLES DE ASHLEYS!! POR FAVOR HAGA SU INVESTIGACIÓN ANTES DE COMPRAR EN CUALQUIER LOCAL O EN LINIA!! ¡Intentarán venderle cualquier cosa, incluso artículos que no están en stock! ¡¡Lidiar con ellos es un dolor de cabeza!! ¡El servicio de atención al cliente es lo peor! Siempre tienen una actitud, o no quieren ayudarte. Alboroto cuando necesita ayuda. Mi esposo y yo compramos muebles en abril con Nick, nos vendieron artículos que no estaban disponibles. Cualquier cosa para hacer una venta. Nuestra entrega seguía retrasándose y cada vez que queríamos una explicación, o hablar con el servicio de atención al cliente, nadie tenía una respuesta o no quería ayudarnos. Avance rápido hasta julio, habíamos recibido la fecha / hora de entrega, pero llamaron una hora antes de la entrega para cancelarnos porque el pedido estaba incompleto y dañado. Pasó otra semana y reprogramé la entrega una vez más. Y lo mismo pero esta vez nadie pudo darme una respuesta donde estaba mi pedido. Mi esposo y yo decidimos cancelar el pedido e incluso así, se suponía que la señora de la recepción cancelaría el pedido y no lo hizo. Así que ese era otro tema. Terminamos comprando MUEBLES SUPERNOVA, los mismos artículos y mejor servicio, recibimos nuestros muebles en 3 DÍAS!!!!!!
My experience was awesome my sales reps was great she listened to what I said and showed me exactly what I was looking for even my 12 year old grandson said she was awesome no wasting my time and she worked it so I could stay with in my budget.
Avoid Ashley Furniture - their practices are super sketchy and borderline scammy. I ordered a living room set, and was scheduled for delivery on June 29th. On the morning of delivery, I got a phone call that some items were not available, at which point I requested that they not deliver items in pieces, and to hold off delivery until all items were available. Guess what? Their delivery guys still showed up with only the item they had available for delivery - and item was damaged. Over a month later, Ashley is unable to replace the damaged sofa or deliver the remaining item from the original order, and are refusing a return/refund, leaving me stuck with a damaged love seat. Go spend your money elsewhere!
it took 4 months to finally get my delivery and one of the days they were a no show but I took off of work. I do not recommend them!
It took too much time and relentless pursuit but Ashley finally resolved our recliner issue satisfactorily.
I have bad experiences with this place it’s been taking 4 months to get my furniture delivered and it’s all broken
Fabian was great! I told him what I was looking for and he showed me many different options with his more than helpful suggestions. He made the whole process easy and simple, so much so you forget your even a customer. Whenever in need of furniture, Ashley Furniture and Fabian are where I'm going first.
I don't know why I continue to buy furniture from this company. You never get your furniture when the sales person tells you you will. I purchased a floor model coffee table set on Saturday and received a call Sunday to schedule delivery on my day off for Wednesday. Got a text message yesterday that my furniture was ready to be delivered. I was confused because as far as I knew I was all set. NOPE! Apparently the delivery wasn't scheduled right so now I have to try to rearrange my day around another screw up. Will never buy furniture from them again.
Fabian was an excellent salesman. He was never pushy, very patient and knew everything there was to know about each bedroom set we looked at. I was very impressed.
Nice furniture
We had a great experience choosing our furniture. Teary have good selection and very good sales and salesman.
This is by far one of the worst and most unprofessional Ashley’s, that I have visited. Customer service is poor and some of the worker are incompetent! I love Ashley’s furniture, but I would never step foot in the one at this location again. I’d rather make the drive and get better service elsewhere.
Bought furniture on 12/1/21. It was just delivered yesterday. Definitely too long to wait.
Very professional and knowledgeable of Tempur-pedic mattresses and adjustable bed frames. Made a decent deal for us on price as well. Manager of this store is very knowledgeable and professional, with excellent customer service.
Great experience, courteous and helpful sales staff and this store even price matched the item for us. Ashley is the only furniture I purchase.
If I can give zero stars I would. We ordered our bedroom set in the beginning of January 2022, we were told our furniture Would arrive sometime in April 2022 once May came around we called and they told us it would arrive in June, again once we got to end of June we called and were told the first week of July is when we would get our furniture. Here we are July 10, 2022 and still nothing, so my husband and I decided to go and cancel our order. We got to the store and got in line only for no one to help us until another associate came up to the 2 ladies working in customer service and told them we had been standing there waiting. Not once did they acknowledge us in line. Anyway the lady let us know our delivery date was scheduled for August now which we had no idea it got changed from July. They canceled the order but could not give us anything stating it had been canceled. Please keep in mind from the date we purchased our furniture in Jan 2022 till now July 2022 we never received not one update on our furniture what so ever. We had to call every single time just so they can tell us our delivery date was changed. We will be taking our business elsewhere!
This store has the worst customer service EVER! One star is too much kindness. Sellers will sell you furniture that they don't even have in the wearhouse. 1st time we went in a seller asked us if the furniture was too expensive for us to buy because we didn't find anything we wanted. Then my parents bought furniture there and they kept pushing the delivery day back so many times. The seller would make faces and aggravated gestures every time he saw my parents come in to complain. (HIS NAME IS FABIAN BTW). Will NEVER buy here again. Over priced, poor customer service, and you won't get your furniture they day they tell you.
This place is very shady. We were supposed to get a 500 dollar gift card if we spent over a certain amount in which we spent over 5000 thousand. It was just supposed to be mailed to us and when it didn't happen called for months and could never get an answer it was always the run around. We also bought the protection plan for couch in case of spills. When we tried to use it they said they can only clean one spot at a time not an accumulation of spot or spills. We only have four spots. The sales who sold it to us said they would come out at any time for any reason. Never was it said they only clean one spot at a time. Not sure how that makes any sense.
Joseph was great! I’ve been looking for bedroom furniture for so long and let’s just say that I can’t wait for it to come in!!!! Already planning my room setup 😁😁😁
making the purchase in the show room went well, salesman was easy to work with and wasnt pushy. trying to get delivery of our furniture was an absolute nightmare. actual delivery of SOME of our items far exceeded the timeframe we were given when making the purchase. i would receive multiple phone calls within a single week about delivery of our furniture. i would schedule delivery, make sure i was home to receive furniture and nobody would show up, this happened multiple times. i called to see why nobody showed up and was given the run around every time. once, i was even told that i called and canceled the delivery which was completely untrue. at the time of writing this post i am 8 months since ive placed my order and have yet to receive a table base. my family stands to eat meals in our new home and have done so since we moved in. unless there are some major improvements made i will never spend another dollar at Ashley HomeStore
Love it! Friendly service and high quality
This was the best furniture buying experience. Joseph the sales consultant greeted me and my family. Asked how he could help us. He was not pushy or aggressive he was very patient and allowed us to shop. Very good sales experience.
said they would send my receipt to my email address and still have not received it.
Nick was amazing. The store looks great and is very inviting to spend time in while shopping for the right furniture.
They completely lied to girlfriends mom and shipping dates they have rescheduled 4 times. The sales lies and didn’t keep his word.
They don't know what they are doing horrible service none answers the phone. I will find the names and put them on here . I bough a lot of furniture and only a couch came in, than they lost the carpet they reorder it no response from warehouse .the manager is an absolute disappointment delivery's are all bad . the delivery company stated that Ashley's pockets most of the money
We have purchase furniture from different Ashley location. All were good. Today we purchased a sectional and a coffee table. Gary and Miguel where great!
we are supposed to get our exchange mattress on may 31 they said it was having to move it from one warehouse to another then they said two weeks later that it was on backorder and wouldn't be delivered until June 23 now they lied again and said it wouldn't be delivered until after July 5 I'm sick of there lying about it I'm never going to use them again after I get the mattress they promised me I should have went to gallery furniture
Great service!
Went to the Ashley home store in Humble Texas and was taken cared of by the sales manager Sam! He is the best. Bought all of our furniture for our new house in 2016 and we had to go back to him to buy more things. He takes his time, he is patient and always gives us his honest opinion. Thank you again Sam!!
Horrendous service. Purchased a sofa for 7k and associate failed to mention that their 6 months 0% financing option is by opening a store credit card. If I knew I’d have applied for a credit card elsewhere with a intro rate of 0% for 18months and 2% cashback that I could use everywhere instead of just Ashley stores. Several hits to my credit report and “there is nothing they can do about it”. Either the salesman was just looking to make the commissions or he is very poorly trained. Either way I don’t recommend, and I’d stay away from this store.
Associate failed to explain that the 6months 0% financing they have is by opening a credit card and hitting you with multiple credit inquiries. If I knew that before hand, I could have applied for a credit card elsewhere with 2% cashback and 0% intro rate for 18months that I could use everywhere instead of just Ashley stores. Horrendous service, either people are just looking to get their commission on the sale no matter what or they are poorly trained.
Super Friendly, Felicia and Willie were very friendly and took really good care of us
I would choose 5 stars but I'm waiting for delivery.. if it all ends well I'll choose 5 stars. Willy took good care of my son and I. I'm handicapped so Willy made sure I was comfortable. He answered all our questions. Willy deserves a really good commission!
Our sales representative, Claudette, was very helpful and explained all aspects of the sales to our satisfaction. She was fantastic!
They have done nothing but lie to me and change my delivery days several times I get a bed from them after a long time of waiting it's not the bed we had requested so they're going to have to bring me another one and now they've changed it again it's going to take you a week to get it then all sudden it's going to take you two weeks to get it so I won't get my bed until the end of this month if they don't change it again for the third time I am so sick of this place they are nothing but liars they have done nothing but lie from day one I wished I went someplace else I'll never use them again 😠🤬
Great people to help you but not pushing
Fabian was great. He made everything easy and saved us money. Highly recommend him.
Nick was very polite and "no pressure ". Our shopping experience was so enjoyable we decided to buy today. Service means everything to us and the discount helped as well.
I couldn’t give them 0 stars or I would of gave them negative 5 . I went in the store with my family to pick out a living room set. Sales lady was irrelevant with her comments to pressure us into buying a living room set little did I know the bad customer service I was about to receive!!! I was sent to Houston which is an hour and a half away to pick up furniture when I get there only one piece out of three were available when I was told and promised that I would be able to pick them all up. I try to give them a second chance and let them deliver the other two to our house, they gave me a day and time which was 4 days after purchase. Here I am, it has been a week after purchase and the schedule time for delivery was.also irrelevant nobody has called me or messaged me about where my furniture is at. I stayed at home all day on my day off at home to wait for furniture to arrive! I have tried to reach out to the salesperson the store and the warehouse. No answer from nobody!! Take your business somewhere else. I regret coming here. My wife is very upset!!
Had what I was looking for at a fair price.
Great quality but the prices are outrageous told the salesman that we were going to American Furniture Warehouse and the dresser went from $1549 to $1049 and the night stands were priced at $549 each and went down to $379 each delivery was 189.00 Save yourselves some time shop elsewhere
Claudette was very helpful & gave us excellent service!
Pan was good! Great service
Very easy process to make our purchase and a very fair price.
We had a great experience and found our perfect living room set!
Really good furniture quality, the customer service was rather average no real complaints but nothing that wowed us either. In store we were told 2 weeks expected delivery…but 8-9 weeks later still no furniture. We ended up canceling half our order because we found something better and that prompted them to waive the delivery fee. We were told then to expect our delivery on a Saturday morning we cleared our plans and then prepped our living area for delivery only to be told after I had called that our delivery was cancelled because they forgot our order at their New Braunfels Warehouse. All in all the customer service does their best but the fulfillment and delivery is some of the worst I have ever seen. I would not recommend buying from here until they figure out a better system to actually get the furniture you bought to you. It’s hard to compete because so many other companies are doing same day or next day not 8-9 weeks or even some projections at 16 weeks.
Ms. Claudette and Andy gave excellent customer service and I received a great deal.
Some of their stuff is cheaper but proces have gone up! The meat is the Best in town.
Great experience at the Humble location. All the staff was very friendly, and seemed like they enjoyed working there.That made for a wonderful shopping experience!! Many choices and the store is very clean and organized. Thank you Fabian for helping make a decision and selecting great quality furniture!
Miguel was a huge help with helping to decide from a huge selection. I am very happy with our decision and look forward to the new furniture!!
This place has been a nightmare. I ordered side tables from them in July 2021 and they told me they wouldn’t charge delivery. They delivered part of my order October 2021. November 2021 they scheduled a delivery for the remaining pieces. Never showed. I called and they said they weren’t sure what happened but the table that was missing wasn’t available until December. I scheduled a delivery December 2021. They never showed. Again, they said they weren’t sure what had happened but the table wasn’t available. December 2021 I got a charge to my credit card which I didn’t know what it was for. No one knew what it was for. I had to submit a fraud charge to my card. January 2022 they charged it again. I went to the store in February 2022 and spoke to a manager at the store Willie who said he would refund me the money as they had accidentally charged me the delivery fee on my order. He also told me my missing table would not be delivered because it has been canceled with NO ONE letting me know. This manager did absolutely nothing for me but lie. Willie never fixed the issue. He didn’t submit the ticket for refund like he said. He didn’t help me do a return of tables that now are in my home incomplete. He gave me his number to supposedly help. He has ignored my messages asking for help. He is a horrible person and carless manager. Almost a year and I still haven’t gotten this resolved. I give this store one star and that is only because ,Josie, another manager and Tkeyah have actually followed through and helped. They helped me start an exchange. I couldn’t return the tables they did deliver even though it’s their fault as a company that my order was not complete. I am hoping to finally get a resolution this month. If you want to buy from this store be very cautious.
(Translated by Google) Horrible experience, my family and I went to the furniture store and they treated us very kindly and we all loved a dining room and my husband paid for everything at the same time and they told us that they would not deliver them in 4 weeks and we said ok, well it arrived our dining room and when they were going to put it together they were missing some pieces to join the table that would come in a week at the latest that they had in the warehouse because a week later my husband called to ask and they told him that they had not made any order omg there our ordeal began, well he told them ok well place the order a month passed he spoke again and that they didn't have any order obviously he was super upset about the situation and asked for his money back and they told him no that in his policy was not to return the money and they still had the nerve to hang up on my husband the supposed managers who have no respect for the client and not one of them 3 of them take the offended after they can not even po To have an order, the truth is, we don't know what to do and our dining room is disassembled on the floor, it's been in that situation for 6 months, the truth is that it makes us very angry, impotence. They are incompetent, they are not professionals and much less respectful. I hope no one buys in this store because it will give them a headache and make them angry. (Original) Horrible Experiencia mi familia y yo fuimos a la mueblería y nos atendieron muy amables y a todos nos encantó un comedor y mi esposo lo pago todo en ese mismo momento y nos dijeron que no los entregarían en 4 semanas y nosotros pues dijimos ok, pues nos llegó nuestro comedor y ya cuando según lo iban armar que según les faltaban unas piezas para unir la mesa que vendrían más tardar en una semana que ellos tenían en la bodega pues a la semana mi esposo hablo para preguntar y le dijeron que ellos no habían echo ninguna orden omg hay empezó nuestro calvario, pues les dijo bueno pues haga la orden pasó un mes volvió a hablar y que no tenían ninguna orden obviamente estaba súper Molesto por la situación y pidió que se le devuelva el dinero y le dijeron que no que en su política no estaba devolver el dinero y todavía tuvieron el descaro de colgarle a mi esposo las supuestas manager que no tienen respeto al cliente y no una 3 de ellas se asen las ofendidas después de que no pueden siquiera poner una orden la verdad no sabemos que hacer y nuestro comedor hay está desarmado en el piso tiene 6 meses en esa situación la verdad da mucho coraje impotencia.Son unos incompetentes no son profesionales y mucho menos respetuosos. Ojalá que nadie compre en esta tienda por les va a dar un dolor de cabeza y hacer corajes.
Much better service today. Look forward to receiving my furniture piece in a few weeks.
I don't normally do this but I'm very upset. My order has been rescheduled multiple times, when I purchased my items they said in stock and to be delivered on April 22nd then they called on 22nd saying that items are not there and to reschedule delivery to the 26th of April, 26th they called saying items not complete and that the whole living room set should be ready to deliver on the 30th, then they called and said items are in but no people to load them and they will deliver Wed(tomorrow), I called today to check the status of my order and delivery times and the very rude customer service that answered my call said not in stock and to reschedule for Thursday may 5th. When will my items be delivered? How many more times will they reschedule my delivery? Help please.
Buyer Beware! Nothing they say is true. All I've gotten is the run around! Don't purchase a protection plan!! GBS is no better. Customer service is Awful you stay on hold get hung up transfered to a different person given different phone#'s. I've been waiting since 10/21 it is now 04/29/22. Still no refund.
BUYER BEWARE!!! This store does nothing but give you the run around. I purchased a 3,500 sectional also the 500.00 insurance plan through GBS I called at 8 months after owning the furniture there were white balls all over the couch flattened cushions and 2 rippes where zippers are they came apart at the seams. Easy fix.. Needless to say it's now going to be 5/1/22. And I put the claim in 10/2021.I wouldn't recommend this store the furniture and or the insurance they told me it was normal wear and tear but if I had someone that had a knife in thier pocket and ripped it they would cover that . You have no idea I feel like cutting my own furniture because this whole process is a joke!
I do love the merchandise and our sales agent, however the delivery takes forever. We got our couches partially as they didn’t have the left arm. 5 weeks in and I still haven’t received it. They called us several times with the day of delivery and they recalled to cancel. I’m really upset with the delivery schedule
Customer service people were hard to find and the price of the furniture is way too expensive. For a high price place like that, at least have better customer service. And the furniture will take 5months to arrive, that's crazy.
Ashley is Full S$$T They won’t be around Long Poooooooooooooooooooooooooooooooor Understanding They will sale you a dream 😴 I hope they goto 🔥🔥🔥🔥🔥🔥🔥🔥
Fabian was our sales person. He was friendly, knowledgeable. We are very happy with our purchase.
Loved loved loved it thank you so much natilon
Great
I am not one to publicly complain but NO ONE will speak to me so I have to post my complaint here. This is BY FAR my worst customer service experience EVER! I ordered 3 sets of power reclining couches in December and received them in January but I knew something wasn't right, the arm rest were so hard you could feel the frame of the couch, they were so hard and uncomfortable! You can make a fist and knock on it and hear it make a loud knocking sound from the boards underneath because there was hardly any cushioning. There is also a lack of padding in the leg rest and you can feel the boards when you are reclined. There was no way I would have ordered something so uncomfortable so I decided to go back to the store in Humble and compare it to the one in the showroom and the difference was shocking! The one in the showroom had about 6 inches of thick padding on the armrest and leg rest and was VERY comfortable. I was so upset I felt SCAMMED! But trying to get this problem resolved has been the WORST EXPERIENCE I HAVE EVER HAD TO DEAL WITH! We have made 3 trips in person to the store and have gotten no where! My husband went and made a scene and was able to speak to a Manager named Andy and even then nothing was done. He said he would call us back within 2 days with a resolution and he NEVER CALLED! And when I went back to the store to speak to him he refused to come out and speak to me! What kind of management does that!?! Their Guest Response Teams solution was to order more cushioning and padding and then send a technician out to install it. How is that even possible? It sounded absurd! But they ordered the cushioning and the first technician came out and said they sent the wrong kind of padding. So the order was placed again and a second technician came out and said it's not possible to do. He said they did not put enough padding and they have sewn the fabric so tight that it cannot be done. He said if he were to remove all the fabric he would only be able to add a very thin layer of cushioning because it was sewn so tight and once he sewed it back together it would not look the same! The Customer Service Supervisor (Colleen Simmons) would not talk to me and refused to return my calls but documented on my work order that I do not qualify for an exchange! They expect me to get over it and accept what they sent me but I refuse to! I paid over $5,500 for these couches expecting the same quality of furniture as the ones in the showroom but they aren't! And they won't even speak to me!!! Who is in charge of quality assurance because they sure aren't doing their job! The couches I received would not have passed an inspection. Someone should come in person and see what I was sent and compare it to the one in their showroom but they won't EVEN SPEAK TO ME! I am so over dealing with this issue, it's been over 3 months. My next step is to go to the media with my complaint!
Our sales agent was extremely patient with us. We had several questions and plenty of decisions to make. Her, along with other staff members, made sure we had each and every answer. It took us a little longer than planned to make our purchase, but when we made up our minds, we went and purchased every item we discussed. Thanks for working with us!
Joseph James was a great assist at the Ashley furniture on 59 in Humble. He had a great knowledge of what was on the sales floor and he pointed us to exactly what we were looking for, but just couldnt put it into words. He assisted us from the I don't know when we're going to close on our home. To showing up for us after we did. The customer service was SUPERB. If you ever need assistance Joe is your guy.
We received good service. definitely will be coming back!
I will never buy anything from Ashley again, spent 10k dollars on furniture at the store in humble. One excuse and lie after another on the delivery dates. Bought all this stuff last year in November everything was supposed to be here by first week in January, mid March now and I’ve only got a couple pieces.
Love the service, and how they explain me everything...
It was a good experience salesman was very helpful finding us the best option and made sure we received all discounts available. Very pleased would definitely recommend the Humble location.
My purchase was delivered the next day , was great
Worst experience ever! Paid for furniture in September 2021 and it’s March 2022 and still don’t have what I bought. Suppose to have had dining room set yesterday but it has been pushed out until 10 June 2022. All they do is lie. I’ll never buy from them again.
Very Rude customer service, they never listen to customer. I’m sorry for Ashley company to hire like this people. DO NOT SHOP HERE DO NOT EVEN ENTER THE STORE YOU WILL REGRET IT!!! And I wish had ( -5) to rate this store
Patricia was our greeter and sales rep. She was our tour guide - knowledgeable - very considerate of our needs and stayed with us until we found exactly what we were looking for. Thank you for an easy process and a wonderful shopping experience. We purchased our furniture in February and received it today July 14 unbelievable is all I can say be prepared to wait a long time for delivery
I'm not one to bash a business because of bad product or services but this one I could not overlook and to sum it up I will NEVER set foot in Ashley Homestore again. My wife and I went to Ashley Homestore to buy a bedroom set...that was December 29th. We were told our furniture would not arrive until February and we were willing to live with it. Here we are March and two shipments later and no bed rails. I was told the bed rails would be delivered to the warehouse by February 22nd and ironically I got a message on the 24th saying the rails would be ready for delivery on March 2nd. Something didn't seem right so today I called Ashley to check on the delivery of our bed rails. I was told no message was sent (I have it on my phone but what do I know) I was then told our rails would not arrive until MAY!!!! The more I type the angrier I get. To top it off one of our pieces was damaged. During my call today I was informed the technician listed us as "unable to contact" they said they called but we did not answer. The day they "attempted" to call I was off work and only received two calls that day and guess what neither was from a technician or a number I did not recognize. Needless to say I will NEVER EVER shop at Ashley again. This might have been an isolated incident but I'm not willing to take the risk. It's clear once they have your money they just don't care. We've bought a lot of furniture over the years but we have NEVER been put through anything as frustrating as this. You know the really sad part is, is having to tell my wife when she get's home from work that she has to watch her head board and foot board leaning up against the wall for another three months.
If you can back out of your purchase still do it! Trust me, you will not regret it. Our entire experience has been a complete nightmare. We ordered a complete bedroom set and living room furniture with them. We were told the date it would arrive and moved forward with the purchase. We received the bedroom furniture, but no bed slats or support beam. We have sleeping on the ground next to our furniture for the last month.. Our salesman was not honest about how delayed the bed slats actually were. If we would have known we never would have ordered the furniture. The delivery date for other missing items keeps getting pushed back.. To top it all off dealing with their customer service has been a complete nightmare. No one knows what’s going on and it’s frustrating to not be able to speak to someone local about it. I wish so badly that we never set foot in this store!
Fabian was a very nice salesperson. He was very helpful and very informative in the furniture and the warranty. He helped me pick out my beautiful dining room table and TV stand. I was super happy with my purchase and very regretful for Fabian's outstanding customer service. Thank you!
Mrs.Claudette was very helpful got what I needed I was in and out in a hour!
This Ashley’s location was amazing. They helped us out a lot and met us were we needed to be as far as pricing and delivery was not a long wait! Thank you to Nick who was our sleep expert. We greatly appreciate it! We will definitely be back! -Kim & Juan
Plenty of selection and furnished my entire house through one location, comfortable and no haggle process
Furniture was suppose to get delivered Tuesday . Delivery came early before the window and left . I had to wait for the next day to reschedule. It’s Friday 2/25/22 my window was between 1-4 it’s 4:43 and my delivery still haven’t arrived .
DO NOT SHOP HERE DO NOT EVEN ENTER THE STORE YOU WILL REGRET IT!!! They did us dirty the first time we came we did order almost a full house of their furniture about 12000 and they told us everything would take about two weeks to be delivered then the nightmare began two months passed nothing yet after that finally they delivered a small partial of the furniture then by the second delivery they call on the same day saying they only have partial of the delivery we had ALREADY CONFIRMED by email text over the phone ect that it was going to be a full order. And now the third delivery same phone call on the exact delivery date that they only have a partial order now we’re here at the store I had to go off on Mr Willie Sales Mr Willie Sales is this stores assistant manager and bragged about his job title being there for over 10 yrs like we really cared knowing the looks on our faces we’re of full frustration and irritation THEN TO ADD TO OUR DISAPPOINTMENT while in the middle of our conversation he proceeds to cut us off our conversation not only ONE TIME but 3 TIMES to answer his personal phone calls😡 SHAME ON ASHLEY FURNITURE COMPANY FOR KEEPING THIS RUDE & UNPROFESSIONAL ASSISTANT MANAGER WILLIE SALES he really knows to make fraudulent sales alright THIS MAN TRIED TO RIP US OFF OUR LAST ORDER REFUND! I did end up getting upset because he was TRYING to confuse us on how much we were supposed to get back after canceling the last order which consist of the long elegant table with 6 chairs, vanity mirror and the farmhouse king size bed! He started raising his voice so I did too I kept repeating to him that I wanted to speak to the our first salesfloor person Mr Miguel Lopez whom from the first day that we were there he has been VERY PROFESSIONAL AND VERY PATIENT WITH US ASWELL AS US BEING PATIENT WITH THEM I BELIEVE MR WILLIE SALES AND MR LOPEZ SHOULD HAVE THEIR POSITIONS SWITCHED because that man does not know what professionalism means at all he gives us the worst and lowest customer service EVER IT WAS A NIGHTMARE!!!
They where very helpful on finding what I wanted with no back order or delivery dates
Well I had a good customer service but everything else was crazy I was supposed to get my furniture 6-8 weeks I told them I wanted my furniture in full I don't want it in pieces that was understood and they told me until I get a delivery date don't throw anything away and I did just that so my furniture date come I threw everything away because I was getting my new furniture the furniture come and wasn't the furniture that I picked and wasn't even everything together so I had to go back to the store and fix my order which is the couch I wanted is higher my payment higher and everything is messed up and 2 months later I still waiting on furniture and all they can say is sorry
Great experience from start to finish. They helped us find exactly what we were looking for. The process was efficient and painless. The sales rep was very knowledgeable and extremely pleasant to work with. We got a great deal and will be back in the future.
(Translated by Google) I only give them the star to be able to comment, in reality they do not deserve a single one, they believe that customers can wait for them for more than half a year for furniture that "ALREADY WAS PAID" very negligent and irresponsible (Original) Solo les doy la estrella para poder comentar, en realidad no se merecen ni una sola creen que los clientes podemos esperarlos más de medio año por unos muebles que “YA FUERON PAGADOS” muy negligentes e irresponsables
They were great! Worked with us and found us what we wanted for same day take home!
Great experience! Lots of different style options and the associates gave us our space as we looked around! Overall, we are very happy! Can’t wait to get our new stuff!
Nice selection and very competitive pricing.
lies and more lies, I made my order in November, the seller told me that in 6 weeks I would receive it, today I tried to call the store after 10am and they said they were closed, I chatted with a store worker and I He said my furniture was scheduled to arrive at the store on April 8th... I canceled the order, I never shop there again.
Nick was so great! Amazing customer service!! He was so patient with us and answered all of our questions.
Wonderful experience from start to finish. We were greeted right away and they helped us find exactly what we were looking for. The representative who assisted us was very knowledgeable and extremely pleasant to work with. They gave us such a great deal on a couch/love seat combo. We will for sure continue to buy all our furniture needs from Ashley's!
Ashley Home Store has the worst customer service and do not stand behind their warranty. I had purchased 4 bar stools for a weekend home. Not overly used, once a month. Noticed 2 screws were coming out and would not tightened. I called and reported it before warranty expired. They agreed to MAIL me 2 screws, rather than do a repair. Called 4 times, same promise, but they were never delivered. SKEROS Furniture on Northpark repaired the bar stool, without charge because they felt that I had been mistreated. SKEROS has excellent customer service and always gives back to Community - another reason they get all my business now.
Went to my local Ashley’s and was helped by a very informative and professional representative named Miguel. I was able to find the bedroom set I wanted and now I can’t wait to have it delivered!
Claudette did an excellent job with customer service and knowledge of the selection available. Will be visiting the store again in the future.
I purchased 3 new mattresses . The sales person stated they will pick up the old mattresses upon delivery. They didn't!
I emailed them and no response
Cle assisted us. He was very attentive and informative. Showed us exactly what we were looking for and answered all our questions regarding in stock status and delivery. Very happy with the service and ease of transaction from our visit tonight. Thank you, Cle!
Initial experience with Salespeople at the store, 5/5 stars. Rest of experience with Customer service, delivery and/or warehouse, negative 1,000 stars out of 5. One of the worst companies to deal with. STAY AWAY FROM ASHLEY FURNITURE!
was waited on by Cle. very attentive. BUT once order was made for what I wanted, was told it would be at least 3wks before delivery. My company will arrive this Fri. told him I could come for the furniture and told this was not possible. Your advertisement on TV said it would deliver right away so dissatisfied with this jarmandina@gmail.com thank you, Dina Rosales
(Translated by Google) Very good service and good customer service from the seller who attended me. I have used the Ashley brand for many years and they are of excellent quality. (Original) Muy buen servicio y buena atención al cliente de parte del vendedor que me atendió. Tengo muchos años usando la marca Ashley y son de excelente calidad.
Martin gave me a nice experience helping me choose my new bed. He was patient about it and I really appreciate that. Thank you
Pan Oviedo was wonderful. He was informative and convincing without being pushy. Prices were also excellent with flexible terms of payment. This was the 2nd time we have purchased furniture from Ashley. Doubtless there will be a third time.
I was able to take advantage of the 25% discount today at Ashley furniture and was greeted with excellent service and purchased an outstanding piece of furniture.
Fabio was great! Made my rambling description of what I did and did not want and found the perfect furniture! Thank you!
Shopping at this location/company has been the worst experience. We ordered back in June 2021 and were told that our order would arrive within 6-8 weeks. We decided to wait because we thought it was worth it, and understood that many items were back ordered. But we were guaranteed a delivery time frame. We started reaching out within those 6 weeks of ordering just to get an update, and we were told we would have to wait another 8 weeks but the manager reassured us that he’d keep us posted with our order yet I never received a call, so I kept calling back to get information. We let time pass until we finally called again beginnings of October. The lady on the phone was very rude and refused to let me speak to a manager. It’s January 2022 and I have yet to receive the last 2 parts of my order. When I called I was told once again that they would call me back but never got a call back. I spoke to customer service and they stated they contacted the store to get a hold of me, and nothing yet.
(Translated by Google) The best customer service, very friendly and they answer all your questions or doubts. (Original) La mejor atencion al cliente, muy amables y te responden todas tus preguntas o dudas.
Pan was a great representative! I sincerely appreciate him taking time to listen with understanding instead of listening to reply. He was patient, friendly, knowledgeable and HONEST! Thank you for the best shopping experience I’ve had in a while! I will surely return!!
From the moment I walked in, it was a very helpful and welcoming environment. The gentleman who helped us was very informative. Highly recommend Humble location.
I'm really impressed with Ashley HomeStore. The selection is great, both times I bought I was able to get deep discounting through sales promos, and the furniture is very good quality 👌
Sam was a very big help getting my issue resolved. I highly recommend this store to anyone needing great furniture at a great price. I had issues with the customer service line and went in to straighten things out with the In Store Sales Staff. My wife and I were satisfied by the end of the day.
This is the worst store in the world. They tell lies about your delivery date. I’ve been waiting since November for the rest of my order the date keep changing. Then they call and text you a million times and still don’t show up. I will never ever shop at Ashley again.
Large selection.
I stopped by the Humble store. Martin was a great help. I was able to get an earlier delivery date than ordering online.
This store is very disorganized. I purchased furniture from this store. It has been 6 times they brought wrong part of the furniture that i purchased. I requested them to cancel the order but they refused. i visited the store to resolve the issue. and i was promised to get the right thing this time. But they again showed up with wrong part. It is a sort of harassment.
If I could give 0 stars I would. This store and their customer service is HORRIBLE! I purchased furniture in July 2021 with the promise that the remaining furniture will come with 6-8 weeks which had an approximate date of around October. They delivered half my order. October arrived and the date was moved to Dec 23 . I called again it was Jan 2022. I called again it was Feb 8-9 2022. I called again the new approximate date is in April 2022. April is extremely too long for items that were purchased in July. Customer service NEVER followed up . I was only made aware of the changes when I called. I finally went into the store and spoke with a manager by the name of Sam who told me he would call by the end of the day and no one has followed up. I’m angry because I have a chest in my home that I won’t be able to return and i won’t be able to find other pieces to match it because it’s a Ashley exclusive. I recently purchased a brand new home and I have no dressers because of Ashley. I spent over 6k. On top of them not having the furniture and not even knowing when they would have it I was told that if I cancel the order it was a 20% fee. I would recommend shopping else where. They will take your money and not give you any product. And there customer service is horrible!
I have been looking for A child’s bedroom set the princess set thank god they have kind service very helpful good prices Miguel was very helpful I would recommend Ashley to everyone thank you
They take care of you they do things right they make things right but you really have to have patience I give them five stars 🙏🙏🤩👍
My comments is about the policy of Ashley’s for the customer to assemble the furniture themselves or pay extra to have it assembled. Maybe it’s because I have not bought furniture lately but I think it’s a travesty to pay 1,000.00 for a dinette set and when it is delivered the customer has to assemble it also? I’ve always thought Ashley’s had beautiful furniture but for some people, 1,000.00 is a lot of money. Maybe it’s not for Ashley’s. I am so disappointed because I’ve been looking for over a year for a dining room set and found one at Ashley’s. It’s beautiful. I refuse to pay so much money and it being delivered unassembled. That is just not right. I wonder if all furniture stores make their customers assemble their purchased furniture? Ashleys should be ashamed.
beautiful furniture, friendly service
My experience was amazing they were friendly and kind.
Do not buy furniture from Ashli! I paid $6,000 plus an additional $700 for an Optimum Protect Plan for a leather rocker power recliner, a leather power reclining sofa, and a love seat that I have had lotsOf issues with and when I do claims they are never covered so now I have dysfunctional furniture and am out all this money and the store needs to give me my $700 back at least to try and make this right for selling me a protection plan that does not even cover the furniture I purchased. Incompetent business with poor quality furniture! AVOID THIS STORE AT ALL COSTS!!!
Sales associates are very friendly. Sam and Andy were very efficient and professional. We already knew what we wanted. We where there for only 30 mins. It sucks that the furniture is on back order. But that’s due to covid. Will be coming back if we need anything else. Great service people are hard to come by.
The associates are awesome! They greeted us as soon as we came in. Sam helped us out as well as Andy. Purchase was fast and efficient. We already knew what we wanted. We where there for only 30 minutes. Thanks so much for your great service!
Really hood service and beautiful furniture
Excellent customer service. Patricia was very patient and helpful with my purchase.
Ashley has a nice selection of furniture. It us functional and stylish. Humble store is my favorite.
Very good furniture and professional service
The people are so helpful with the product that they sell. I will be returning to purchase a bed.
Customer service was ok in the store. Processing my purchase was an all time low. My sofa was suppose to be ready for pick up on Dec 7th. I decided to call to setup my pick up and I was told my sofa wasn't available for pick up. No one contacted me to let me know my sofa was on back order. I definitely cancelled my order and now they're taking there time giving me my refund. It's going on 3 weeks and I've haven't received anything. Never again would I purchase or recommend anyone to buy anything from this place. Lack of professionalism
Love my furniture and the customer service is amazing! Qualify furniture with quality service!
My wife and I went in to just browse the sofas. We found a couple that we liked, but finally decided on one. Martin was a great help in getting all the paperwork done quickly. We can't wait till our new Ashley sofa is in our living room in a few weeks!
November 13, I had my furniture delivered to my house. The right arm sofa was damaged. The following week they bring another right arm sofa and the paperwork is wrong so they won’t exchange it after bringing the new one in my house. I have called customer service, gone to the store talk to Andy Keel, the store manager, and I have been hung up on several times in the process. November 20th comes and they still don’t have the paperwork right. Then I go to the store on November 21st and I get told by Andy Keel, humble store manager, to email him to make sure my paperwork is right this time around on Monday. Well, here we go again and guess what’s not right? You guessed it, paperwork. Again, it can’t be delivered. I go back to the store and I tell them I am not happy with Ashley furniture and I get told that someone from the ERT team is going to call me. Can you bet that’s four weeks and not a single person from Ashley home Store has called me. I set up delivery for December 4th and the 2nd came and I said I haven’t got a text about it. So, I called and guess what? The paperwork is still wrong and they also have no records of a delivery on December 4th. Today, December 11th, 2021, the right arm sofa is being exchanged with the correct paperwork and it’s broken and torn just like the very first one! I am sick and tired of getting the run around Ashley furniture! I want someone from the Houston corporate office to call me. To get ahold of me look up my name and read all the reports that had been left about my experience with Ashley Furniture. Today, I was offered a measly $71 dollar store credit. I want these couches out of my house and I want a full refund. I will never shop Ashley furniture again!
The absolute worst customer service from in store managers and corporate agents I have ever experienced. They will flat out hang up on you after being on hold for hours. They will promise you things and contacts that never call or email back and they very often give you a number to call that is a fake number. They will tell you to call 72 hours from getting a damaged product, which if you did, would make you stuck with a damaged product. I would never recommend them.
Quite possibly the worst customer service I’ve ever experienced. Originally canceled an order via phone, for items no longer needed. The following week I receive an alert that my furniture will be delivered the next day?? Called and waited on hold for hours just to be hung up on by the representative after explaining my concerns. This has happened 4 different times where the service reps have continuously wasted our time by keeping us on hold for hours then disconnecting the call. Not to mention we had to wait 4 months for furniture, when we were told 6 weeks, just so they could get the sale.
I received great service!! If you want to buy anything from there, look for Natilon; she is amazing! She has great costumer service. She listened to what I wanted and helped find me choices. She truly makes Ashley HomeStore a great place. Ashley Homestore is lucky to have her as a representative!!
I spent well over 20,000 in the store in the last 5 years maybe not a lot of money for Ashley furniture but a good amount of money to show that I am a customer of that or at least was. Trying to make a payment on our account I am told by one person that the girl that takes to money is not there today to talk to the manager who's wearing a plaid shirt so I'm waiting patiently to talk to that person when another manager who's the store manager tells me we don't take money at this store you took money when I bought my furniture from me but they don't take payments there even though it's their name on the credit card and it's sponsored by them I will never do business with Ashley furniture again. RESPONSE TO YOUR RESPONSE !!!!!!!!!! Thanks for the automated response . Lol I already spent the money waited the 10 weeks which was told ahead of time and just wanted to make a payment . Told yes by a sales person and to wait for this sales manager . While waiting another individual calls me from across the showroom to ask me what i waiting on . I told him i was waiting for the manager. He Was manager talking to his staff and i needed to make payment . This individual said we do not take payments at this store . I told him i was waiting on the manager and he then gets upset and say he is the manager like he is the only one in the world who counts i am guessing he is your Store manager by his Ego . Of course he was given some harsh words in exchange for his behavior . 2800 3700 5600 those were the prices on the 3 living room sofas. 1200 and 2800 were the 2 dining room sets we purchased from the same store . We also bought some bedroom furniture and a few mattress over the 10 years we have used your store . If you look at your one star rating most our new , That is a management Issue. No Longer my issue . Keep Sending Automatic response on your bad ratings and a fax number and email tells the story your just going to ignore the true problem . Social Media will destroy your business if you do quit acting rude and lying . Train and Pay Your Employee Well and You Will Prosper. The Warranty Is Trying Hard To Avoid The Repair I Need Just More Ashley Quality At It's Best
Quality furniture solid. Friendly helpful staff
I have been buying furniture from Ashley Home Store for several years but I guess since now due to Covid 19 very big deal. My delivery driver showed up at the house with no mask. I asked him to please have a mask on when arriving at the house, he decides to deliver with no mask. Very rude and disrespectful. This will be my last time buying furniture there.
Ordered furniture in June. We were told the delivery will be in 4-6 weeks. It’s almost 6 months, I repeat almost 6 months and no updates on the delivery. It just seems like a bad bad joke. Can’t even think of any words to describe how disappointed we are to have done business with Ashley Furniture. They don’t even deserve 1 star
I knew exactly what I wanted, and salesman Alex Lopez got it done! Thank you Ashley Furniture for my beautiful living room set. I will be enjoying it for years to come
Good service and quality furniture
Claudette was extremely nice & helpful. Great experience.
Worst experience ever. Sales representative messed everything up from payment to contact information to delivery date/times. Ashley as a company doesn't know what customer service is. All I get is that they can't help whenever they mess up. Representatives hang up on vustomers. They can't change delivery dates nor are they flexible in whay they can do for the customer. Not worth the thousands I spent at the store. I would have been better off with Amazon.
Originally gave 4 stars because the salesperson seemed sketchy by not mentioning $200 in delivery fees until the last second but everything was promised quickly so I shrugged it off. Purchased on black friday to take advantage of the 25% off sale. Big mistake. fast forward to delivery date and the delivery driver calls me asking if I am OK with delivery of half the couch I ordered, which is a BIG NO( if you have never worked manufacturing just know if you get items made on two separate dates they might use different dye lots and because no two dye lots are exactly the same you will more than likely get a mismatched couch that looks off) I called the customer service line multiple times throughout the process even called the day of delivery, was always told the couch was going to be delivered, no mention that it was only half, even though the day of it already showed in the system that it was only half. Since I found out I was not in fact getting the goods I have already paid for I have tried to call the store multiple times, no answer, the only people I can get on the phone are from the customer service line who can't do anything to actually service the customer. Now I am stuck either waiting for 2 months for the couch to be delivered or fight them for a refund and lose out on the 25% discount I could have gotten at any other furniture store. 0/10 would give less stars if I could, horrible customer service and extremely unprofessional. Save yourself the headache and find a company that will be honest with you and keep you informed, Hell if ashley has what you just need to have go to the Conroe store, they at least answered the phone and did what they could to inform me as to why the order was messed up.
If I could leave these crooked people no stars I would. We went there back in May 2021 and order a whole house of furniture from them and they said it would be 4-8 weeks for everything but one bedroom set would come sooner than everything else. Weeks and months go on and they keep saying another month and another month. Now here we are in November the day after thanksgiving and these pos management is now telling us it’ll be a year and we can go find furniture elsewhere. Why don’t you guys come get the 1 bedroom set you delivered and we can take our business elsewhere since you guys can’t seem to operate furniture and logistics.
Opened a line of credit without notifying me. Onli noticed when the account was closed after a year because I hadn’t used it and my credit score took a hit.
Nick was great. The customer service was immaculate. He was very attentive and help me in my process of picking the best furniture. I love my experience!!
Miguel waited us and it was great. He was very attentive to our needs. He was patient and put together a price we could live with. Big thanks to Miguel.
Bought three new sofas. Two were in stock and delivered in just 2 days. The third was not in stock but we were told we would have it in about 2 weeks. Received it in just one week. Delivery crew was very friendly and professional. In and out very quickly and tested powered recliners before leaving. Took all the packaging materials with them and left everything as clean as when they arrived.
Great service. Didn’t have what I wanted in stock, so I have to wait 6-8 weeks for delivery.
the help the furniture the relationship you have when you walk into the store makes you feel real comfortable
(Translated by Google) Excellent attention and service, in addition to a very professional treatment by the sales team with great human warmth. I highly recommend Hashley Furniture to our entire Latino community. (Original) Excelente atención y servicio, ademas de un trato muy profesional por parte del equipo de ventas con una gran calidez humana. Recomiendo ampliamente a Hashley Furniture para toda nuestra comunidad latina.
Miguel at Ashley location in Humble had excellent customer service!! Attended to our needs and was very informative. I HIGHLY RECOMMEND this location and having Miguel as your customer service representative!!
In Lieu of ZERO STARS: NEVER, NEVER, EVER "purchase" anything from this or any other furnishings store unless it is VERIFIED, "in stock". You are actually, not purchasing, but offering a free "LOAN" of your funds for nothing but PERPETUAL PROMISES to deliver. The store NEVER ANSWERS a phone. Their "customer service" is long hold times after a 5-minute menu of useless department options, all of which never answer either. Their personnel have ZERO Communication with their contracted Delivery Service, especially when scheduling inventory delivery, whether "all at once" or in installments. THEN, when all patience is lost with failed performance and phantom inventories, good luck getting a 100% REFUND!!! Our prior "positive" review is now rescinded.
Great furniture and great salesman
Went to Ashley Furniture looking to purchase a sofa set and left with a sofa, table and a beautiful new mattress. I worked with Alex who was very nice, patient and knowledgeable of all products. Thanks again for your assistance and I'm looking forward to enjoying my new furniture. ***UPDATE*** Had to update my review based on continuous efforts of trying to get a matter corrected with the store. On my visit, I was charged twice for my purchase. I was told by my salesperson ( Alex) that there was a system error and the payment didn't go through. When in actuality it did. He also said the refund would be automatically returned to me and if it wasn't, to let him know. Well it's been over 2 weeks and I have yet to receive a refund. I've tried more than once to contact him and I don't get a reply. It's funny how he didn't develop a communication problem until AFTER the sale. Aside from trying multiple times to contact my salesperson, I've spoken with customer service more than once, each promising that someone will contact me in 48hrs. Guess what, I haven't heard anything from them either. This is very disappointing and frustrating. Not to mention, the behavior from those who represent the store have handled this matter in an unprofessional manner. It was their mistake, and somehow they're dragging their feet on correcting the problem. Stay tuned for an update on how this turned out. ***UPDATE to the UPDATE*** I was never able to resolve the refund issue over the phone. Unfortunately, it took me having to drive back to the store and offer an attitude before THEIR mistake was corrected. I made it a point to check in with Alex to tell him thanks for not returning my calls and communicating the way a responsible and professional adult would. I waited for the time frame that the sofa should've been delivered (January). I called the week of just to confirm that everything was ready to go and still being delivered. Guess what? The store moved the delivery date to February and never told me. Good thing i called. Because of the ongoing issues i decided to cancel the order and went some place else. Lesson learned.
NEVER, NEVER, EVER "purchase" anything from this or any other furnishings store unless it is VERIFIED, "in stock". You are actually, not purchasing, but offering a free "LOAN" of your funds for nothing but PERPETUAL PROMISES to deliver.The store NEVER ANSWERS a phone. Their "customer service" is long hold times after a 5 minute menu of useless department options Their personnel have ZERO Communication with their contracted Delivery Service, especially when scheduling inventory delivery, whether "all at once" or in installments. THEN, when all patience is lost, good luck getting a 100% REFUND!!!Our prior "positive" review is now rescinded.
Jo James was fast and excellent, he got me in and out within 30 minutes, as I let him know that I was on tight timing due to my work schedule. I felt like I was treated like first class customer and all my questions were answered. I love buying my furniture from this particular location. I never have problems and I’m never pressured to make a purchase that may not fit my budget. I highly recommend Jo James to help you! Fast service, excellent customer service skills and very knowledgeable and most of all honest!
Good service
I responded to Ashley's request to contact them to find a resolution for my complaint below. However their immediate response was that they would do nothing to either repair or replace the table. When I asked them to send someone out to see the table, they refused and said I should contact the warranty provider. This is unacceptable because my issue is not with the warranty but with the furniture MADE BY ASHLEY FURNITURE. They are refusing to stand behind the quality of their product, which, frankly is overpriced and subpar. DO NOT PURCHASE THEIR FURNITURE. I CANNOT EMPHASIZE THIS MORE.
(Translated by Google) Terrible service!!! He did not recommend this piece of furniture at all since they gave me a damaged piece of furniture and I have been trying for more than 2 months to get a piece of furniture that I pay in Cash and no one gives me a solution .. At the vendor, Pan is not useful or helpful e. Any (Original) Pésimo servicio!!! No recomendó para nada esta mueble ya que me entregaron un mueble dañado y tengo más de 2 meses tratando de obtener ni mueble que pague en Cash y nadie me da solución.. en vendedor Pan no sirve ni ayuda e. Nada
10/10 Don’t recommend Bought from this location in 2019 pre pandemic.- I wasn’t originally going to write a review about the delay and disorganized distribution center but here it is... I can only imagine how bad delay times are now with the pandemic. Buyers, just know they were missing delivery dates (that they set) and had poor communication long before we were in a pandemic, that’s not covid related, that’s Ashley related. Covid just exacerbated it. Icing on the “Do not buy from Ashley” cake is the extremely disappointing experience with the “protection plan”. READ THE FINE PRINT. You will need to dot your T’s and cross your I’s. They will find every excuse to void your warranty claim even if it says the issue is “covered”. It’s really unfortunate to have spent so much money on a protection plan that is not buyer friendly and so difficultly actually utilize… it’s not like experiences I’ve had with other companies protection plans that make it easy to use and convenient for the buyer to get the most out of their plan. Should have saved my money. Tale as old as time.
Joe was great and very helpful!! All around good experience.
We had a great experience with Ashley furniture. No one was to pushy in trying to confront you. They let us look around freely but also let us know the specials and deals that they had going on! We will be back
This is such a great store!! The customer service is off the chain!! Cle was fabulous! We will be back!
big selection and excellent service
TERRIBLE EXPERIENCE. We went for the first time to Ashley furniture in July to buy a whole house of furniture we spent almost 16,000 dollars there ,we found everything we wanted mind you we went in July we still do not have half of our furniture OUR SALES ASSOCIATE HAS NOT CALLED US But once after 4 months passed ,, II went up to the store to look for Mr. Chester Price,,, to ask about our furniture,Mr Price has called me once in 5 months I have called more then a dozen times to see where my furniture is at BECAUSE ITS NOT IN MY HOME NOT FULLY no table for us to eat on no dressers no tv stand I’m so upset AND DO NOT RECOMMEND ASHLEY FURNITURE TO NOBODY EVER WORST EXPERIENCE THAT I AM STILL IN SINCE JULY And it’s NOVEMBER WOW AHSLEY AND MR PRICE DO BETTER DO BETTER,,,,,,again Ashley has failed me they said the warehouse would call me in 24-48 hrs NO CALL 3 days later the worst company ever
go see camilla! she was so helpful and made the process so simple and easy!!
Our salesman, Pan, went above and beyond in helping us choose and put together our living and dining room sets. His service was excellent!!
Furniture was purchased in Humble at Ashley home store is not one year old and has problems and can’t get service department to get in touch with me for needed repairs plus also purchase an extended warranty unable to communicate with these people do not buy furniture from this place customer service is not what it needs to be
Go see NATILON MCGROUG at the Humble store! She’ll take care of you.
Personal professional service.
We were pleasantly surprised by every facet of our furniture shopping experience at the Ashley, Humble store. The salesman (Martin') greeted us upon entry and allowed us the freedom to shop and browse at our leisure without any pressure. He was promptly available to answer questions; and, provided updates on inventory availability during these supply chain challenges. Furniture that we selected satisfied our preferences for design, color, quality, AND availability. The prices are fair and reasonable already; but we REALLY "won out" with extra savings compared to other stores. Five "thumbs up" 👍👍👍👍👍 and "five stars" ⭐️⭐️⭐️⭐️⭐ for personal attention of store staff.
It was our first time going to an Ashley's furniture store, and we had a great experience. We were looking for a particular couch set and Alex was very helpful and friendly. He helped my sister and I out with all the paperwork and setting up the deliveries. We were in and out with a new living room set up. Would definitely recommend.
The salesman spent a lot of time with me to select a sofa/ loveseat for my media room.
Everything was amazing from start to finish! Everyone in the building were very friendly and helpful. My salesman Miguel and finance manager Kevin made my experience worth the wait.
This will be my third time shopping at Ashley’s furniture!!! I’ve had the best experience at this store every single time I go shopping for my furniture. Thanks to Mr. Nick Thomas!! Very professional and patient did everything to help me out with my furniture selection.
I often purchase furniture from Ashley Homestore,but this time was a little different.Sales person was outstanding,hungry for a sale , but incredible.He was not only interested in making the sale he continuously asked about my situation.Great job....
I had a great experience buying a dining table set the salesman was knowledgeable and friendly.Thank you Mr. Price
Yes, great customer services
(Translated by Google) Great furniture and staff at Ashley Home Store (Original) Exelentes muebles y personal en Ashley Home Store
Worst experience ever. Ordered furniture on 9/7/21. Was told it would be delivered the next week. We were excited. After furniture not showing up I called and was told now it was going to be October 2. Fine waited nothing happened called back and was told the order was canceled by them. They couldn’t give a reason why or how it happened. Said it was canceled two days after I ordered. But they still charged my card and I have yet to receive a refund. After a month of it being canceled you would think they money would be back on the card but no. I have called numerous times to only get the run around or get hung up on. I either want the furniture or refund my card. That is unacceptable. They are taking peoples money.
Until today the WORST EXPERIENCE related to buying furniture my wife and I bought a dining set on 10/2/21 we had delivery on 10/6/21 the 6 chairs arrived dirty the driver did not want to take them back He told us that I we have to call customer service and in customer service they told me that the driver had to took them chairs back “”””IN THE STORE THEY DO NOT HELP YOU IN ANYTHING “””” after calling customer service 5-8 times they gave me the date of delivery 10/16/21 and THE CHAIRS ARRIVED DIRTY AGAIN 🤬🤬🤬 I have to wait until 18-19 until they call me to know when the chairs will be delivered “””THE WORST EXPERIENCE “” “”AND AGAIN THE STORE WILL NOT HELP YOU IN ANYTHING”” the nightmare is not over yet!!!
I literally had the best experience from customer service to the sales rep. Ms. Chan was amazing! When I called needing help on buying a bed set. She redirected me and was super helpful hands down. Nick (the sales rep.) In-put my information and looked up the bed set I was trying to purchase online, by the time I got to Ashley's Furniture store all I need to do was purchase my set and sign papers which did not take long at all, I might have took like 5 minutes. Plus having twins tagging along. I swear the made the process easy and smooth. Thank you again × million. 💕💫
LA helped me with furniture for my new home and I tell you how satisfied I am, he knew everything about everything, I am so excited for my stuff to arrive, I approve Ashley Home furniture.
I was financed for everything I wanted.
I was lied to about a delivery date and now everything is back ordered indefinitely but they sure did take my money. And if I cancel, there is a restocking fee?!!?. Still waiting 16 weeks later with no firm delivery date. They are selling “made to order” furniture and with supply shortages they can’t deliver.
Very enjoyable and attentive experience from Patricia. Will visit again for my furniture needs. Nice big showroom. A+
if i could not stars for them the worst experience we have had related to buying furniture dinner set all the chairs dirty the driver did not want to take them when it is his obligation to take them if the client does not agree with the conditions of the furniture I have to say that I found out later when I contacted customer service I have to say that my nightmare is not over yet😒😒😒😒😒😒😒
Great experience at this Ashley’s location. Nick helped us out and he was very knowledgeable, helped us purchase our items and get out pretty quickly.
Martin at the store was very helpful and very knowledgeable about the products. Everyone at the store was very nice and had great smiles on their faces. Love the choices of products they offer. I will definitely be back again to buy other products.
Purchased a bed this week salesman said it didn't need a foundation when it does. Called them about it and they said it would take over a week. After inspecting the bed noticed that they did not install the USB hub and they stripped out a bolt and destroyed the threads on it. I do not recommend doing business with this location. Especially after giving my wife the run around.
Camilla was very nice.. She treated us like family.. So we will be back to see her.. She’s one of the reasons we purchased furniture.. thanks Camilla
Sale person was awesome, he was knowledgeable and very informative! Excellent experience.
The store is amazing ..so many furniture..beautiful dinning set.. I can t resist and I bought it.. Thank you for your excellent costumer service You made my day!
(Translated by Google) More than 5 months waiting for my money back, for something that was delivered broken and malfunctioning, and that took 4 months to accept as a return ... The worst customer service I have experienced in the entire US (Original) Mas de 5 meses en espera para que me devuelvan el dinero, de algo que entregaron roto y mal funcionando, y que duraron 4 meses para aceptar como devolucion... El peor servicio al cliente que he experimentado en todo EEUU
I first went to Ashley Furniture on May 5, 2021. I purchased almost $10,000 worth furniture and was told that my items would be delivered on May 26th. I was then contacted and told that my items would be delivered on June 6th ...then June 11th. When I inquired about why my items were not being delivered on the dates promised, I was told that "supplies" were short and it was a big demand on items. After this visit I was then contacted and told that one of the items I purchased was not going to be in until August 25th. I canceled that item and went then went over to "Exclusive Furniture" where they guarantee delivery next day for free. I received my items in two days. My other items from Ashley was then scheduled, but when the drivers arrived to my home they only had partial items and some items I never ordered. Ashley promised that all my items would be delivered that day. When confronted about missing items the delivery people called the office as I followed them...they then got in their truck and pulled off without telling me anything. I then tried to call Ashley delivery service they had no idea what was happening or why they sent the items then did. Again, I had to drive to the store as no one was answering the phone. Fast forward to July 10th which my items were suppose to be delivered between 10-1:15pm and at 1:25pm when I was not contacted by anyone from Ashley I called the store on 59 where nobody answered the phone which is an ongoing issue. I then had to drive to the store again, which I have had to do several times before because no one answers the phone. I told them what had happened and was told by someone that "had I not come in they would have not known this happened." I have called the delivery department over 10 times and contacted the customer service department about 9 times and still no resolve. So I still don't know where my items are. After 3.5 months my items were delivered still with mistakes. Ashley furniture claims to be the biggest furniture company and brag about making there own items. However, Ashley items are not the way they once were. The items are cheap, low quality, and overpriced. The biggest issue I had was the lack of communications between the different departments within the store. Managers not being able to help customers. While at the store two customers came in upset with the same issue. Ashley, takes customers money and treat the customers like crap. So if you are looking for a furniture place that care about the customers and have quality items DO NOT GO TO ASHLEY FURNITURE. Do not just walk away... RUN. Ashley is a big ripoff and I will NEVER go back again. I would have given this store a 0 star but that option was unavailable.
Pan was a great sales rep and got me really testing mattresses that I would like for my preference but the delivery/deliveries are a joke
Just got a new dinning room table and customer service was great
(Translated by Google) I do not recommend this place at all I have been waiting for a dining room with six chairs for 11 months they measured that in three months it was ready for a year they have me with pure deceit and lies (Original) No recomiendo para nada este lugar tengo 11 meses esperando un comedor de seis sillas medijeron ke en tres meses estaba listo ya ba para un año me tienen con puros engaños y mentiras
muy buenas su atención al cliente
This is my second experience and it has been AWFUL!!! The promise of delivery dates has gone on for almost 3 months.. can’t get anyone to answer the phones. We got the texts and emails then all of a sudden they stop. It’s unacceptable and had a much better experience elsewhere. A family member ordered the EXACT SAME COUCH and got theirs in 2wks!!!!!
the salesman was very patient
(Translated by Google) Excellent very good customer service (Original) Excelente muy buena atención al cliente
Miguel was great not a pushy salesman at all told him what we were looking for he showed us were it was located in the store and let us find the one we wanted no pushing sales of this or that I’ll be buying from here again
This Ashley store is great! Nick has been extremely exceptional as our furniture guide. He’s been very helpful, he’s demonstrated a listening ear to what’s best for our needs, patient and professional. He is a kind young man that will really listen to what best suites your family. Ask for Nick when you go to the store, he’s not pushy or overbearing like some other sales people at other furniture stores. He also introduced us to Alex who took time to educate us on his knowledge of mattresses and the importance and benefits of having a quality night of rest. We kept Alex well after his shift, in which, he demonstrated professionalism, patience and genuine care for people’s health. Thank you to both Nick and Alex. These are two great customer care specialists at this Ashley store.
We didn’t think we would find anything and walked out with a couch! Miguel was awesome!
It was an excellent experience. Miguel, was super friendly and made us feel at home
Great experience...just moved into a new place and was looking for the right deal, and got it here. Natilon provided excellent customer service
My husband and I got our first leather sofa set and love the quality of them. The staff were very friendly and informative.
(Translated by Google) They treated me super well and I'm going to return for sofas and another bedroom 🤗👌 (Original) Me atendieron súper bien y voy a regresar por sofás y otra recámara 🤗👌
I recomend this store, Genson was excelent he was so nice
AVOID PURCHASING FROM ANY ASHLEY FURNITURE! It has been a nightmare that has lasted over 7 months. If you want furniture go somewhere else to avoid the headache and constant disappointment.
I found what I was looking for at Ashley's Home Store. Nick was very patient, professional and helpful. He was knowledgeable and all aspects of his job. I set him above his peers.
My wife and I purchased two (very) expensive reclining leather sofas from this company. Not trusting all the mechanical parts of these pieces, we bought the extended warranty. When the back of one of the sofas literally broke, we made a claim on the extended warranty. There was no reply for MONTHS. When they did respond they sent a claim application. After my wife submitted the claim, filled out several forms, and sent the required photos, three months later we were informed that we had WAITED TOO LONG to file the claim!They were the ones who delayed the process, and now we're stuck with poor quality, broken furniture and Ashley hides behind THEIR fraudulent warranties provider. Skip this scam of a company and shop elsewhere.
Great respectful service
We check a number of different furniture stores in the Houston/Kingwood area and didn’t find anything comparable to the couches/love seats we saw at Ashley furniture named Men’s Den. We got an excellent price on the Labor Day weekend sale and Joseph was a great salesman. We were extremely pleased. Though we won’t receive our furniture until next week, we are so excited about it and we saved big time on it. Thank you do much
This by far has been the most ridiculous experience ever don’t waste your money in this place. We bought some couches and the insurance and this place does not want to fix anything for you.
Great service. Good furniture selection. Friendly and well experienced personnel. Definitely will recommend to all friends and family.
Very good customer service, most items needed ordering but I was able to take home 2 of them.
todo en general me gisto su servicio y muebles
outstanding salesman , did a great job
We always have a good experience at Ashley Furniture store in Humble, Texas. Pan was great, has alot of knowledge
I have gone longer than I should have without replacing my mattress, but I finally decided to make a purchase. In the past, I’ve made two successful purchases from Ashley Furniture, although neither was from the Humble location. I went into the store on August 7, 2021, picked out a mattress, box spring, and mattress protecter for a total of $1557 (financed). I was told that all items were in stock in it would be a matter of 3-4 days before I was contacted for delivery. Fast forward almost a week. I called and was told 4-6 weeks. The customer service over the phone was poor quality, right down to horrible sound and a bad connection. I go into the store and met with someone that set up my delivery for the following Tuesday. I made it clear that I work 8am-5pm and would need an evening slot. I was assured that if the time slot did not work with my schedule, that I could easily request to reschedule. A couple of days later, I received a text stating that my deliver date would be August 16, 2021 9am-12:15pm. I immediately called to reschedule, but for the next three days, I could not get through using the phone number provided. I received countless numbers of text messages and phone calls, but could not get through to reschedule. I never confirmed the delivery. The morning of the delivery (that I never confirmed), I received a text stating that the items would be delivered that morning. I was shocked seeing as though I never confirmed because I would be at WORK!! I call again, finally get through and was told it was no problem to reschedule since I never confirmed the delivery. The rep put in the notes that I needed an evening or a night delivery, but he did tell me it would take 24 hours before they could reschedule. I hear nothing after 24 hours. I wait another day (48 hours), call again and was told that my order was closed, but they acknowledged that my items were not delivered. The rep puts me on hold…then the I hear a click. I was hung up on. At this point I’m starting to get upset, but decide to go into the store. The store acknowledges that my items were not delivered and claimed they would open a case and to check in with the sales person on Monday. I text the sales rep on Monday. He says they’re working on it. I text ok Tuesday…nothing. Wednesday…nothing. Thursday he responds, says he’s been off for 2 days and his manager is still working on the issue. The sales rep also assured me that I have not been charged for the items since they have not been delivered. Out of pure desperation, I go to the Ashley Willowbrook location in hopes they could help. Someone there opened a ticket so that someone could look into the matter. A sales rep there sat with me to help me call customer service. She witnessed three reps tell me that they couldn’t help me even though I selected the appropriate option each time. The sales rep felt so bad that she called the customer service line, told them that she witnessed 3 people tell me that they couldn’t help me and to hang up and call back. This rep finally says she’s sending a note to the warehouse. She said that the warehouse has to fix the issue because they closed the order. Meanwhile I find out that I have a payment due in two weeks for items that Ashley Furniture still has in their possession. If I don’t pay, then my credit is affected. I try to dispute the charge with Synchrony, but they told me it could take 90 days to investigate. At this point I’m done being patient. This is inexcusable. What I will not do is pay for goods that Ashley still has, and God only knows when or if I’ll ever get the items. Again, out of desperation, I go back to the store today. I was told that no progress has been made. To add insult to injury, I found out that the manager never opened a ticket the previous weekend. I am beyond disappointed and disgusted by the treatment I’ve received. I work with the public and sometimes we make mistakes, but you fix the mistakes asap. When you are at fault, it’s your responsibility to see to it that a resolution is reached as quickly as possible, especially when you’re dealing with someone’s money, time, and their credit. How would you feel if the same was done to you? I don’t want apologies. I want this fixed. This is absolutely fraudulent behavior at this point. Do better!
Very courteous, knowledgeable, not pushy which I more than compliment them on.
First visit to the store went very smoothly. Very helpful salesman guided us through the process. My only complaint is a lack of communication after the sale where I was told I would be texted information and called back and those things didn’t happen I needed to call the store or text the store.
They don't stand behind the high price warranty they sell. Very disappointed.
Fast and friendly service. We found just what we were looking for at Ashley.
Highly recommended Ashley! We just moved and needed a new living room set. We looked everywhere for a long time and Ashley was by far the best! Quick and painless... they had what we needed in terms of price, budget, down payments and delivery. Pan was our sales rep and he was absolutely amazing! Very experienced with the store... been with them a long time.. very informative. Great salesman who doesn’t apply too much pressure or have dollar signs in his eyes. We felt cared for and taken care of by him. Ask for Pan! Thank you Ashley! Can’t wait for our new set to be delivered. 👍🏻
Nick was great. He helped us find what we were looking for and was very honest and transparent with things like shipping delays due to Covid. Would recommend. Would shop there again.
As old Finger customers we had high expectations. We really appreciated the way we were treated - No high pressure sale personnel! When we needed assistance Joe was there and did a great job! His manager David was very helpful as well. I would definitely go back and ask for Joe, or David.
Wasn't overwhelmed with sales personnel. Once we needed assistance Joe did a great job of assisting us & answering all out questions.
buen servicio muy amables
I would give them no stars but I needed to leave a a comment and they needed stars to do that so…But I have been without furniture for 2 months. I was supposed to have everything by July 10th (which was not a problem) but here we are August 20th with only a bed and half a couch. 3 “deliveries” and all I have accounted for is a bed and half a couch …
I am very impressed with Ashley Home Store. My husband and I were greeted as soon as we walked in and was offered help immediately (but not in a pushy way). We were told to take our time and if we needed anything to reach out. At one point we were even offered water. We’ve been to the Store about a week ago prior and found some sofas that we really loved however it wasn’t within our budget so we settle for another sofa that we loved but found out the sofa was unavailable. So the store manager was kind enough to give us a 30% discount on the expensive sofa and the loveseat and a few other discounts which helped me save $2000 and made it more affordable for us to purchase them. I’m a happy customer as I was able to get my dream sofas. 🙌🏽Thank you!
Buying anything from Ashley Homestore means they take your money and don't deliver the furniture for months if at all. In my case, I requested a refund and cancellation of my order and when I call back they say my order was not canceled. My comments are posted in my Facebook account. Many replies confirmed that they experienced the same issues. Customer Service is useless as they can't and won't resolve the problem.
My husband and I had an AWESOME sales rep Natielow, the prices were really good and the quality was great. We were excited to get our new bed and this is what was delivered?!?!?! We have a headboard, a mattress on the floor and no actual bed!! Not sure why they would set up delivery for half an order. Very disappointed! We are now getting the runaround by customer service. Not Cool. DO NOT SHOP HERE!!!
Let me join the MANY others that have written negative reviews about this store! I purchased furniture from this store on July 31. I actually found exactly what I wanted for my new home. I had a deadline for when I needed the furniture and was told it would be delivered in two weeks. Perfect! I stopped the furniture hunt and made the purchase. As of yesterday, August 18, I had received no word on the delivery of my furniture. I kept calling the store but no one EVER answered the phone! I finally sent them a text and was told it would be OCTOBER 8 for my delivery!!! In my opinion I was lied to so they could make the sale and this infuriates me! I have had to cancel the event that I was having at my home on the 28th. This is certainly not the way to do business. An honest and upfront date would have been appreciated. People just want to be told the truth. Remember this. So many of your other reviews express dishonesty about delivery dates. We all understand some of the hardships going on right now but just tell us the truth! I just hope when my furniture finally does arrive it is in good condition.
Exelent custumer service
They don’t even deserve one star. We ordered a bedroom set in February and was told the bed would be about 90 days out, but other items would be only be a couple weeks. We received the dresser and night stands around the 90 day mark but bed frame was not in. Fast forward to June and we’re told bed frames in and out for delivery. Turns out only 3/4 of bed frame is in and the headboards missing. We refused delivery until whole bed frame is available since what are we supposed to do with 3/4 of a bed frame? Now we’re half way through august still no word trying to get ahold of store for 3 days now and can’t get ahold of anybody. Talked to customer service rep and was informed the bed frame order has been canceled but we have to contact the store we purchased it from to resolve why it was canceled. The same store that refuses to answer the phone. Attempted to contact salesman to see if he may be able to resolve our issue but of course no reply. Save some stress and money and buy furniture literally anywhere else we will not be back and will recommend every one we know not to do business with this place.
They don’t answer the phone and now I’m being told my order is canceled. I cannot get ahold of anyone to figure out what is going on. DO NOT BUY FROM HERE. I have been waiting since February to get my bed frame in. This is out of hand. Update: even after they responded to my bad review they still did absolutely nothing to help me out.
I went into the Houston/Humble location. We were greeted by Pan, and he was not pushy or overbearing. He was very knowledgeable and answered our questions promptly. The store has tons of options to pick from. The only draw back is the 3 week wait for our table.
Good service and very helpful
I feel confident good care .. all excellent, beautiful all in furniture
My salesman, Cle Price, was wonderful. I explained what I was looking for and he took me right to it. He listened to what I told him and was not pushy!
Our salesman, Pan Oviedo, was awesome. I was undecided on which chairs I wanted to go with the dining room table. He was very helpful mix matching chairs and tables. He carried chairs all over the store to what ever table I wanted to compare together even upstairs. This is my second major purchase at Ashley's and have had very good experience both times.
I had the best experience at Ashley HomeStore. Pan and Andy made buying my furniture simple and quick. Great customer service, great prices, and great quality items!
Definitely never buying here again, as of today I have been waiting for my furniture for 8 weeks, only for them to tell me they only have a partial part of my order and to wait another 4 weeks for the rest! Asked them to do a free delivery for what items they already have and I was denied 😂. They have no shame. Getting my money back and going to Gallery Furniture like a usually do. Ashley NEVER again!
Martin from the Humble store was am excellent help and worked with us to get everything we wanted to purchase. Very attentive and personable.
We are very pleased with the service that we received. From the moment we walked in we felt like we were appreciated. Not in someone's way. We found just the right tables for our new home. Thank you Ashley team
I had an amazing experience! Pan was great! He was informative, attentive, and easy to talk to! The store was laid out beautifully as well and had tons of options.
Great salesman Martin, he knew what I was looking for. In and out in no time
I always have such a great experience at Ashley's HomeStore
IF I COULD I WOULD GIVE THEM 0 STARS!!! DO NOT BUY HERE THEY ARE LIARS!!! THEY KEPT PUSHING DATE THAT’S BEEN ALMOST 7 MONTHS TO REPLACE CHAIRS THAT CAME BROKEN OR MISSING A PART FROM A TABLE WE BOUGHT FROM THERE!!! AND I’VE NOTICED WE ARE NOT THE ONLY ONE HAVING THIS PROBLEM WITH OUR FURNITURE TO BE DELIVERED……
Worst place i have every purchased anything from. The whole experience has been shady and painful. Buy from somewhere else!
Mr. Lopez was my experienced, sales representative. He did not push furniture items on me. He allowed me an opportunity to seek only what I asked for. A light colored couch, comfortable of course and a therapeutic mattress for my Son's bedroom. We walked the showroom floor upstairs and down After we illuminated the items I did not care for, we .located the items that were in the best interest for my family. He proceeded to verify how much I qualified for after checking my credit. Within an hour I walked out the store with two furniture pieces I love, 0% interest, as well as, an affordable monthly bill. I am so grateful for his listening ear to assist with the items I needed for my home. Respectfully, Ms. T. Tanner
We purchased a bed and dresser for my 4yr old daughter who got to pick it out and was so excited. We did this may 15 2021. We were told that we would get it June 2nd. That didn't happen. It got pushed to June 15th then June 25th then July 2 then July 16th. Well We called July 14th to verify it was still being delivered and cone to our surprise they canceled the order on us without us even knowing. No communication at all just canceled. We have bought from Ashley furniture several times and have spent well over 10k in there in 8yrs but never again will we. Our little girl was disappointed everytime it didn't arrive and so upset she didn't get her bed. Well thanks to Mattress Mack at Gallery Furniture. We called them and they Guaranteed us our furniture the same or next day or our money back instantly. We showed up at 8:45pm Friday night and they promised us a delivery date the next day before 4pm. They showed up at 2pm set everything up and made our daughters day. Gallery furniture was a little more pricey by like $150 for the dresser and bed but better quality and way better customer service. ASHLEY FURNITURE YOU HAVE LET US DOWN AND LOST A CUSTOMER FOR LIFE.
Unethical and dishonest...no local customer service...no "ITEM RETURN"... expensive delivery charges...misrepresentations of items in stock... bait and switch of furniture ... overall BUYER BE AWARE!!
Great in-store experience, was promised up to 8 weeks for delivery, called to get an update and now told it'll be another month and a half on top of the 8 weeks before delivery and hopefully it'll be shipped by then. Most likely will not buy from here again.
Delivery is horrible. The driver dropped it off at a neighbors house. The lady that lives there is handicapped the driver told her it’s not heavy you’ll be able to move it yourself and the people it was getting delivered to are in their 90s it IS a heavy piece. Very disappointed that the driver wouldn’t take it to an elderly couple and left it on a handicap woman’s porch!
Wonderful customer service! 😊
Customer service was wonderful. Miss Camilla Jones was really nice and Professional. That was my first time buying from Ashley and I will recommend them to other’s. The staff greets you at the door with a smile.
thanks to the sales guy Cle.
Do not buy from this store. They will lie to you and tell you your furniture will be delivered on a certain day and it will never show up. They change the date every time you to talk to them and then the day it’s scheduled to deliver they will call the morning of and cancel and say it’s out of stock after taking your money.
Had a great experience with Mr.Price! He gave me great information and helped me through a smooth transaction today, I would definitely purchase again from them.
the highlight of Ashley Home Store, is that someone is there to wait on you right away. you get to see the furniture you want to purchase.
Humble store, salesperson Mario, I specifically asked if item was in stock and available prior to purchase. Was told item was in stock so I made purchase on June 3rd, was told item to be delivered on June 10th, no delivery. then told 14th, no delivery, spoke with Mario he said he would call back by end of day, no call. Today 17th, went into store to be told item might be in on July 30th, they would let me know. How about letting me know you will pay me interest on my funds that you are holding. Warning to all, this company practices deceptive trade practices. They should give customer option as to whether they wish to wait on merchandise 5-10 weeks. not promise something knowing that you will not deliver.
sales lady is very nice and helpful
We haven’t received our dining table so I can’t say anything about that, yet bu the service that Alex provided was great! This is the sales person to go to by Deerbrook.
Ashley Furniture Homestore is my favorite store for buying furniture for my house! They always have the best customer service, and they are very helpful with everything!
My sales lady Camille was awesome!! Thanks for everything.
DO NOT BUY FURNITURE FROM THIS STORE! I don't even want to give this one star, but Google forces you to have a rating. I was in the store on May 23rd, and have NOT received any of my furniture. The woman who assisted me said the dresser to the bedroom suite was 4 weeks backordered. Turns out, there was a footboard AND dresser on backorder- more like 8 weeks and counting on backorder. They will tell you a date your furniture is scheduled to be in the warehouse, get the delivery setup, and when the truck arrives, still no footboard and dresser. 5 times they have done this. Horrible experience, I am going to request a refund and take my business to Gallery Furniture- NO BACKORDER AND SAME DAY DELIVERY!
Good in store experience! Our sales lady was nice (don’t remember her name; AA older woman). Had we known the delivery date would be moved from August to October we would’ve made a different choice. We purchased in June. UPDATE: the October delivery was for the entire order, the August delivery is when 90% of the order will be ready. Customer Service said to call back closer to August and request for partial delivery. UPDATE: July 2nd 2022 our the dresser of our bedset has been delivered. After placing the order in June 2021, learning it was on back order and picking a new selection in March/April 2022, etc. I cannot say that I would ever recommend Ashley Homestore.
The furniture is beautiful thats why im giving an extra star. But the fact that they lie about the time it takes to get your things delivered is the reason I am writing this review. I bought an entertainment center and a bedroom set and was told my bedroom set would be available within 3-4 weeks, while the entertainment center would take 2 months. I was like wow but oh well i need the furniture. It has been 2 months and i still haven’t received my things. None of it. They should atleast give tell you the truth as to the amount of time it will take smh.
My sales person Miguel was so helpful. He moved stuff around so I can be sure I was satisfied in what I was purchasing and he was so informative
Good service and items were available now
The staff was extremely helpful and made sure I got the best possible deal!
Great customer service😁just bought our new king size bed
Representative was very courteous and friendly. I received great customer service I had a wonderful experience and so excited about are you furniture.
10/10 recommend! Very helpful with getting my furniture!
Camilla was a great help, loved the furniture I picked out, I would definitely recommend Ashley’s
Had a very good experience and not pressured at all. Will be coming back to make another purchase!!
Great service, good prices and promotions.
they were not pushy, and very helpful
Alex was really professional and gave us a really great sales service, we where there for just a dinning table ,but ended up getting more for suck a great price! And just what we where looking for ,gave us enough options to pick up from .
Loved my experience! Went in looking for a couch for my first apartment and was pleasantly surprised by all of the options and the great prices! Alex was so patient and helpful!
Good furniture at great prices. Alex was very helpful.
This Ashley furniture is pathetic. If I could give It half of that one star I would. They don’t even deserve that. That rude ignorant female that supposed to be the manager or customer service person. She’s terrible. How is she have anything to do with customers. We unfortunately spent $1800 with them And that was the last dime. My step dad needs a bed they have there that I planned on getting for him but I will find It somewhere else
the quality furniture and great customer service
Quick and easy.
Amazing service!
The sales Representative was very kind and professional. Helped me find everything that I wanted. Lovely furniture and clean facility. Nice friendly staff. I highly recommend and I will be returning to purchase more items.
Looking for variety of furniture then Ashley furniture is the spot for you. Helpful salesperson too.
Perfect Service! Wonderful Sales Reps love going the sales that you guys offer! I don’t regret my purchase!
We bought some furniture and realized it was too small to fit our living space. We wanted to return it and get something else and it was difficult to get a hold of someone to discuss it. We went up the store twice before we were able to get someone to help. They said we could “re-select” a different living room set (after they realized we were eyeing something more expensive), so we did. After signing the paperwork, we were then told our new furniture would not arrive for another month and they would not pick up the returned furniture until the new stuff was delivered. We offered to bring it in ourselves and they kept saying “No” and “You can’t do that”. We even offered to pay extra to have them come get it sooner. They would not budge. So we bit the bullet and pushed it off to the side figuring it was just for a month. Well, our reselected furniture never came and they never called. We called the store and got the run around so many times we ended up calling corporate and submitted a formal complaint…which was promptly ignored - twice. I have the case numbers to prove it. We started receiving bills for the couches that are sitting in my dining room and now the furniture we “reselected” is not due to be delivered until September. SEPTEMBER!!!! We ordered it April 7th. We had to call corporate to get that date as well. No one has voluntarily called us back for anything. Not even once. Corporate blames the stores, the stores blames corporate. No one accepts responsibility. I have reported them to the BBB. DO NOT waste your time and money here. I have never had such a terrible experience trying to buy furniture. Save yourself the headache and go someplace with better service and better ethics.
Once they have your money, they leave you high and dry. Our furniture was delivered without the hardware to install in. They said it would be delivered the next day at 9am. It wasn't. I have called the store multiple times during business hours, but I get a message saying to call during business hours. I then go to chat support and they give me the "secret number" to get help. I call. After being placed on hold for 10 minutes, I talk to a person who puts me on hold again. After another lengthy hold, I am redirected to what I assume is the store number, which again says to call during business hours. No functional furniture after paying a large sum of money for a product. No help whatsoever.
I've been with Ashley for several years. All of my Furniture comes from Ashley!
The listed address is an empty lot.
Can you imagine i went to have bfast and decided to make a quick stop at Ashley home furniture. My first time visiting i couldn't withhold buying a full king bedroom set..Such amazing quality and design. Im in love with their furniture selection.Anticipating on getting more very soon.Our sales agent in the humble area was phenomenal and very veryyyyy patient.Thank you
Service was great and quality of furniture is great.
I ordered a couch in February with a delivery date of 4/6 weeks. It has been 4 months and updated delivery date is 6/20. Customer service has not had any information after several phone calls. Zero accountability. I will never purchase a thing from Ashley again.
I had a great experience with Ashley Homestore in Humble 59 North. My Salesperson, Keith Leger was awesome and I received the highest level of customer service. I highly recommend Ashley if your looking for nice quality furniture at affordable prices👌
I was having a bad day and Miguel was a wonderful sales representative who met all our needs. I purchased some wonderful furniture to go with my home renovation.
Patricia E. was patient and professional. I truly enjoyed working with her. She made the buying experience easy and the blow to my pockets lighter :)
Miguel at the Humble Store was awesome!! Extremely knowledgeable and professional.
We bought our first piece of furniture from Ashley's this week. The overall experience was great and our Sales agent, Miguel, was professional and informative when discussing the options we had available to us. We didn't feel the pressure to buy something as we were talking through our options which was very nice. When we left the store we felt great about our purchase and excited for our new piece of furniture to arrive home.
The sales reps were very helpful and knowledgeable. We had a wonderful experience. Will definitely be back!!
This is the first time I buy something at Ashley. The experience has been great so far. Patricia my sales person was very well informed about the product I was looking for but not pushy or used pressure selling techniques. She answered all my questions snd and was very friendly and professional. I got a great price for a high quality item.
(Translated by Google) Very good attention 100% recommended. (Original) Muy buena atencion 100% recomendable.
This is my second time actually getting something from here. The sells people were great!! Our sells personal, Martin Ramero help us out with a bed room set and got us a Great deal with a Tempur-pedic bed .So we are excited to finally try out our new bed. So over all I can say that there furniture feels very healthy and sturdy and I would be glad to continue buying furniture from Ashley’s.
Martin was wonderful. He patiently waited for us to be ready to discuss products and be ready to purchase. He gave us time and space but was easily accessible when we needed him which is exactly what I need when I shop. The furniture selection was great as well!
Don't ever shop here!! Their associates are dishonest, evil and spiteful!
(Translated by Google) Great prices, helpful and very professional staff (Original) Excelentes precios, personal atento y muy profesional
Alex Lopez was fast and friendly he had my order made, paid for and me out of the store in no time at all. I can't wait to get my new kitchen table delivered to my new house! Thanks Alex for understanding that my time is precious.
(Translated by Google) My experience in this store has been totally disastrous, I made a purchase on 04/14/2021 and have regretted it all my life. To date I have not received my order, I have had to change it on 2 occasions for not meeting the delivery dates, they have been super irresponsible with the customer, at the time of selling they offer everything on a silver platter and once paid, the real ordeal begins. The furniture is very nice but unfortunately the service is terrible and does not guarantee delivery to the customer. I hope to help future buyers to arm themselves with patience when deciding to buy in this store or to be persuaded not to have bitter moments. Failing that, they have better luck than me, if it is luck ... (Original) Mi experiencia en esta tienda ha sido totalmente desastrosa, hice una compra el 04/14/2021 y me he arrepentido toda la vida. Hasta la fecha no he recibido mi orden, la he tenido que cambiar en 2 oportunidades por no cumplir con las fechas de entrega, han sido super irresponsables con el cliente, al momento de venderle le ofrecen todo en bandeja de plata y una vez pagado, empieza el verdadero calvario. Los muebles son muy bonitos pero lamentablemente el servicio es pésimo y no le da garantías de entrega al cliente. Espero contribuir con futuros compradores a armarse de paciencia al decidicirse a comprar en esta tienda o poder persuadidos para no pasar amargos momentos. En su defecto que tengan mejor suerte que yo, si es que de suerte se trata...
Best furniture store around!! Wonderful salesman - Joseph James - found exactly what I was looking for! Have gone to Ashley's in the past to furnish our living room, bought a dining room set from them today, and will continue to go there for all our furniture needs! You can't beat Ashley's quality and prices!!
I had a good experience. Was approved very fast but they just didn't have the coffee and end tables I liked. But I will try them again next week for some tables.
We ordered a couch from Ashley furniture and were told it would arrive around the 28th of April. It was a month wait but ok that’s fine. We were told this past Friday (the 39th) that it would arrive that day. We rearranged our schedules with work and our kids so we could be home for this. It gets late so my husband calls. We are told we will be the 17th delivery and the driver was on the 15th. It gets later and we are told the couch was never on the truck. It did not arrive at the distribution center on time but was there now and would be delivered on Wednesday. Today was Wednesday. Schedules rearranged again we expect the couch. My husband got a notification it would be here EARLIER than expected. Yay. It gets to be after the original time of delivery. My husband calls and it will not be here today. They can not find it in the distribution center. I am upset and call looking for answers. The lady I talk to says it never arrived and was not even scheduled to be delivered until the 8th!!! It was never on the D. C. I admit I was upset and not as nice as I could have been but when I tried to get a date of delivery she hung up on me!!! I love the couch we ordered and want it but We will never be ordering furniture from this store again
Alex was great and the store has a great selection of merchandise. This is what I chose!
Our sales man was nice and allowed us to shop at our leisure but was around when we had questions. We were searching for a dining table and chair set and found what we were looking for. Recomend shopping at the 1960 and 59 location
The staff was, by far, better than any other furniture store we've been to. The financing options were exactly what we were looking for. The sales manager, Andy Keel and Pan Oviedo, were lights out in helping us find the perfect living room for our home!
(Translated by Google) Hello Mr. Mario Selaya, we want to thank you for your kindness and courtesy on our first visit to the ASHLEY store. you are truly a professional person to serve families. A million thanks for your service ..... Helo Mr Mario Selaya I want to thank you for your kindness and courtesy on our first visit to the Ashley store. You are truly a professional person to serve families. Again.thanks a million for your sevie. (Original) Hola senor Mario Selaya queremos darle Las gracias por su amabilidad y cortesía en nuestra primera visita a la tienda ASHLEY. es usted realmente una persona profesional para atender familias. Un Millon de gracias por su servicio..... Helo Mr Mario Selaya I want to thank you for your kindness and courtesy on our first visit to the Ashley store . You are truely a profesional person to serve families. Again.thanks a million for your sevie.
Great customer service! Patricia E. is very professional, friendly, and allowed me time to make a decision without pressure.
Great customer service, nice and helpful staff.
Not telling the truth about the delivery
Great friendly sales persons. Good value today. My two sales ladies were Cammla and Crusonuda, they both were very knowledgeable and made me feel relaxed about my purchase.
(Translated by Google) Terrible service, I've been waiting for my furniture for a month and I still don't know what day it will arrive. (Original) Pésimo servicio llevo un mes esperando mis muebles y aun no se que día me llegan
This place has Beautiful furniture & friendly faces with amazing customer service, when your looking for nice furniture that's sturdy & of good quality I suggest you pay them a visit.
This place is absolutely wonderful!! This particular Ashley’s is two stories and has a galore of beautiful furniture from classic to modern or whatever you’re looking for. My sales agent, Claudette, was very helpful in helping me secure my dream bedroom set for my first apartment. The staff is friendly and helpful and will work to meet your needs and wants. Everything was well explained and I thoroughly understood where my money was going and how the process works. I left the store feeling confident with my purchase and I’m glad I made the visit.
Great experience very friendly that don’t hover over you and were very helpful and answered all questions !!!! Can’t wait to get my couch !!!
Purchased a sofa and love seat (in Humble) on the March 17th and was told up front that it would be up to eight weeks before the items arrive. We were asked if we want a partial delivery and we said no deliver both pieces at the same time. On April 11th we got the call to schedule our delivery for our furniture and on April 14th the delivery team showed up with just the love seat. They said the sofa was on back order. I have called three times to discuss this issue with Ashley Home Store and each time I have been told by my sales person that he is going to get his manager to call me back. As of April 20 no one has returned my call. So what I have experienced is they are very helpful and friendly during the sale, but no response when things go wrong. It is like they are trying to run out the clock until the sofa arrives.
Never any complaints with Ashley HomeStore
Love Ashley Home Store there selections are beautiful totally my type! Purchase a dining set can’t wait for arrival, they were super helpful! Thank you Ashley HomeStore!
Our salesperson was Camilla Jones and she was nice as could be. She walked through the store with us and asked us what we wanted and didn’t hesitate to work with me being indecisive and all. A positive attitude goes a long way. We bought the couch.
The sales associate by the name of Alex Lopez was absolutely awesome. He literally toted and moved end tables around to help me get a visual of what I wanted in my living room. He was so kind and patient, nice sense of humor and completely professional. He also enlisted another lady-who’s name slipped my mind and was also awesome-to assist. Paperwork was completed very timely and for the most I was in and out with no problem or prolonged hassling.
Our experience at this Ashley HomeStore was AMAZING!!! Joseph James was the sales rep helping us & helped us was exactly what he did. Immediately from entering, he was welcoming, personable, & consistently made sure that all of our questions were answered & that we were happy. Along with Mr. Andy providing assistance when needed, made this visit a very pleasant one.
Everyone was so helpful. Especially the rep who helped me and walked me through my payments and everything.
Mario was a great salesman, and everyone in there was super friendly. Getting what we wanted and completing the transaction was seamless. Will be getting more furniture from this store in the future. (Humble)
Deceitful and not forthcoming with financial options and details. Have inexperienced workers you evidently are placed in positions without proper training.
Great sales team
Took them 4 months to give me my money back after changing my mind due to the lack of variety on deals and everything is too high for the quality of furniture that everyone else has in their store. I wish it wasn’t true but my experience was not very good.
Customer service excellent. It was so much beautiful furniture to choose from. It was difficult to choose. But I love the piece me and my husband picked. We’re happy with the quality and how comfortable it is. I will definitely return to Ashley!
I purchased a dining table and a sofa/loveseat set. My items arrived and great condition.... I ran into a problem at the beginning, but Ashley home store addressed my issues. Great customer service throughout the entire company is what I received. Thank you Caleb for keeping me updated while I waited for my furniture.
Good selection. This is the biggest draw back of most furniture store the sales man will surround you as soon you open the door and they asks lots of question. They want to sell you before you even decide not allowing breathing time and we left without buying. I wish it will changed someday in Most of furniture store.
I worked with Caleb Kuykendal and purchased a bedroom set with the best mattresses. Caleb made the process super easy & fast. He was very informative and knowledgeable about the products and gave me the nest deals. He's the best salesman I have met in a longggggg time. I'm a bit indecisive, however he was patient and made sure that I got everything I needed and wanted. Oh and one of the best parts is he wasn't a pushy salesman. I'll visit Ashley Furniture a lot more when it's time to buy in the future.
I was greeted by Miguel as I wondered thru the store looking for coffee table set and sofa table. He offered to assist me with finding a very traditional style and located online. What I loved about my experience is I was not pressured.
Kevin Arias at the humble location was great, highly recommend. Good deals and beautiful furniture.
Good customer service, just a bit disappointed they had nothing in stock.Mr pan was amazing very helpful and patient Have to wait four weeks . It will be worth the wait:)
(Translated by Google) I love Ashley HomeStore furniture, and especially Patsy, always kind, she explains everything super well when she offers us something, giving us the best options and facilities. (Original) Amo los muebles de Ashley HomeStore, y especialmente a Patsy, siempre amable, nos explica todo super bien cuando nos ofrece algo, dandonos las mejores opciones y facilidades
The store Manager and our sales representative was very friendly and helpful. Our sales guy Kevin did an amazing job and would highly recommend him to anyone.
Nice but overpriced
We bought furniture there back in January 2021, I wished the Sales person who sold us the furniture could’ve aleast told us that particular furniture was not in stock in wish we could’ve looked around more ! Anyway Furiture comes in in pieces only then it’s damaged missing parts calling there customer service in which they can’t get there stories straight or related it to the person who’s suppose get with the customers problem ,there is big miscommunication within themselves in there department! I would not recommend this nightmare to anyone ! Never again will I buy there ! Today is 4/29/2021 and we purchased this breakfast table back in January and we’re still having problems getting our complete set chairs we’re broken missing parts and now y’all saying it won’t be til May 21 til we get our chairs!!! It’s now the end of June and we have not received the rest of breakfast table , we’re missing chairs , every time we call they came moving it another month so not til July if we get it , why can’t someone call us and give us updates on our purchases we ask for a refund but refuse to give it to us ! I will not shop there again 😡 . ……. It’s Now December 27 , 2021 and have not received the replacement Chairs !!! Y’all don’t call or email aleast giving us updates on when our chairs are coming in … And I bought this on January of 2021
The experience at Ashley Home Store was a wow experience. The staff was very helpful and courteous, I even met the store manager. They will hold my order until I am ready for delivery and so everything went well.
Very professional!
Great customer service, great pricing, and selection, Highly recommend.
We had a very pleasant experience here......we had visited 5 other furniture stores (including another Ashley in the woodlands where we walked around for about 45 minutes and were NEVER even greeted) our experience at your store went from pleasant to wonderful when we were greeted by and helped by Mr. Cle Price.....he was not only very kind and helpful , , he was very knowledgeable and helped us make the right decisions for our daughter. We never felt rushed or pressured......we have shoped at your location before but today was the best experience ever. Mr. Price made not only our day but made our 9 year old daughters day very special.....Hats off to the store for all you do and thank you Mr . Cle for being who you are!
Very great service
I found a great new dining room table, the sales guy Cle Price was fantastic, he really took his time and showed me all the options available and helped me find the best discounts available! Good experience! Good people!
Great selection and prices!
It took to long to have a couch delivered. 5 months.
My husband and I went in to buy a few accessories to go with our current furniture (bar table, chairs and lamps). It was not a big purchase but would have been about $1000 when we finished. However, our sales person was called a way to another customer and we were handed off to someone else who was supposed to help us complete the purchase. After 45 minutes, we were still waiting for them to come back to get our paperwork on financing the purchase and left. My husband went over and told the first salesperson we were leaving and would come back but I refuse to go back for this type of customer service.
Claudette is a very nice personable sales person, not to mention very knowledgeable! Will definitely be returning
Glenn was very helpful and courteous
Very clean store , very attentive salesperson . Very clean restrooms . But a little pricey .
Purchased a bed frame in October 2020, the frame collapsed November of 2020. The frame is beyond repair but they insist on giving me parts first and for a technician to deem it not repairable. I have been waiting for parts that will not fix the bed for almost 5 months now. I have called numerous times for updates each call has had the same result. “Your parts will be delivered by the end of December” “Your parts should be there end of January” “Your parts should be arriving mid February” “oh you haven’t gotten your parts yet? They are gonna be there no later than the last week of February if not call back and we will push for an exchange” today I called again (3/12/2021) “Your parts will be delivered by THE END OF APRIL.” The customer service team has been very helpful, and they understand my frustration and told me it is a different department that is at fault and that their hands are tied. I even tried to call corporate to try to help me push things along but no one would pick up. Update: Still no resolution, called multiple times to see if I could just get an exchange or a refund both requests were denied. Cut our losses and purchased a new bed frame and trashed the already trashed frame we purchased from Ashleys’ . I am very disappointed with the way things have been handle the last 5 months.
Purchase was easy to make and my delivery is scheduled for much sooner than I anticipated.
if you go to this place, do not buy with Anya
They have great customer service both times I've been there.
(Translated by Google) I am very much looking forward to having my tempur pedic bed delivered and Mr Pan was very kind to us. (Original) Estoy muy ansiosa por que me entreguen mi cama tempur pedic y el Sr Pan fue muy amable con nosotros.
The selection of furniture was good. The quality seems to be good as well. Purchased a living room set and bedroom set (nearly 11k) but couldn’t even get a free pillow out of them. Salesperson (Miguel) was very nice, did not pressure for sales. Overall happy with the experience.
Purchased furniture in Jan. They said would be in early Feb. They called to deliver, but did not have all the furniture. Order was cancelled. They billed me as delivered, a month later I am still trying to get my credit. Call the store and no answer and when they do it's all excuses and false promises. STORE MGR..... PLEASE ISSUE MY CREDIT!!! After 2 months of calling every other day I FINALLY GOT MY REFUND FOR THE FURNITURE THAT WAS NEVER DELIVERED! I called TD bank and closed my account, I will NEVER EVEN Consider walking into another Ashley store...... NEVER!
Gorgeous furniture! Martin Romero in HumbleTx was very helpful and provided excellent service. Looking forward to purchase other items soon.
Excelente servicio
Very nice and helpful staff!
Will not do business here again. Unlike Gallery Furniture these people are changing over $200 to deliver.
Ordered first new furniture in years. Service was friendly. Got to wait for the items longer than expected. But I guess that's normal now. Expected time is about a month from now.
Very helpful, nice, and patient. Excellent service.
Its been 6 months and we still have not received our funiture. I've been getting rescheduled 7 times already. Everytime I call they tell me they have different things in the order. What a bad experience with Ashley funiture 👎
My sales representative was Martin Romero. He was very helpful and patient as I looked at the furniture pieces in which I was interested. He was very knowledgeable about the products carried in the store.
At first the employees were really helpful and nice, but when I pointed out that I could get the same item they were showing me from their own website for 10% cheaper, they gave me a ton of attitude. As nice as it started, it left a bad taste in my mouth on the experience.
Joseph was very patient and showed us many options to choose from. Our purchase was in stock and delivery was fast.
(Translated by Google) I am very excited about the way the staff treated us and above all I really loved the bedroom, the living room and the tables for my living room, wow what I was looking for was perfect, but above all the price is under my ability to pay, life is short and you have to enjoy it and what better way to go home and rest in my new living room and see that beautiful bedroom of my dreams, Thank you so much Ashley Home Store ⬆️ 100% recommended Also for having staff who speak my language 👏, so easier to understand and ask for any questions I have, I felt like family ♥ ️ I am Mexican but I live here 👍 God bless 🙏🏻 America 🇺🇸 And Ashley Home Store 🔥 (Original) Estoy muy emocionada de la manera como nos trato el personal y sobre todo me encantaron muchisimo la recamara, la sala y las mesitas para mi sala , wow era perfecto lo que yo estaba buscando, pero sobre todo el precio está bajo mis posibilidades de pago, life is short and hay que disfrutarla y que mejor llegar a casita y descansar en mi sala nueva y ver esa hermosa recámara de mis sueños , Thank you so much Ashley Home Store ⬆️ 100% recommended También por tener personal que habla mi idioma 👏, asy más fácil de entender y preguntar por cualquier duda que tengo, me sentí en familia ♥️ Soy Mexicana pero aquí Vivo 👍 God bless 🙏🏻 America 🇺🇸 And Ashley Home Store 🔥
Sales associate was polite and knowledgeable. He was able to help me find the furniture I was looking for a secure a delivery date that works with my schedule.
Great furniture and customer service. Our salesman Miguel made this experience so easy and stress-free. I have shopped here multiple times and have not been disappointed.
I love how whole process went when i went into the store... from the the time i went in to to the time i left.
Excellent costumer service (Pan Oviedo) Good prices and good furniture
Friendly and Helpful staff, good selection, good prices! Can't wait for delivery!!
Great service, The guy who helped me ,Pan Oviedo, was really nice ,honest and helpful . I really recommend this place. Very nice people.
My experience today was long but worth it. We were helped by Claudette and she was patient with us throughout our visit. Not only did she help us but she was kind and welcoming.
(Translated by Google) Good attention and products although the site is not very nice to be an Ashley site. (Original) Buena atención y productos aunque el sitio no es muy nice como para ser un sitio Ashley..
Keith was a great help from the moment we walked it, very helpful & very knowledgeable
Pretty good experience. We were greeted upon entering the store and showed around promptly. I found exactly the chair I wanted at a pretty reasonable price. Definitely worth stopping by.
Friendly people, great service, financial options, variety of colors and styles of furniture to choose from and, guess what? Great prices!
Will never do business with these people again!!! I finally canceled my sofa & chair after empty promises of delivery. Of course that opened up a whole other world of problems. Who knows if I'll even get my money back at this point because when you finally reach someone to talk to you get the run around again & again. Nothing but problems with these people!!
Decent prices with a nice and helpful staff.
Great service
I’ve visited the store and bought several items, sales people are always welcoming and friendly great place to shop for furnishings very satisfied. Thanks
Kevin helped my husband and I order the exact bed room set we wanted. He was very helpful and nice. Great customer service! Will shop here again
The sales people were nice and not pushy, they were very respectful. Going the extra mile to ensure we didn't feel pressed into anything we did not want. Best Ashley experience we've ever had.
Amazing furniture, best prices and awesome services
Very courtesy! Eager to assist in our needs. Offered alternatives when we were in doubt. Overall very polite and no pressure to purchase. Amazing service from Tre! What an amazing Saleswoman to do business with!
Salespersons that waited on us were pleasant and tried to be thorough in directing and leading us to the appropriate merchandise according to our requests. I appreciate the fact that they did not hover after answering questions/explaining pricing and allowed us to test out the furniture without them staring us down. We did purchase after coming back the next day and testing our potential choice again and the salesperson did express gratitude that we actually did come back which was pleasant to be thanked for that. Because of Covid-19, delivery dates are longer than desired. Pleasant experience so far; hope it continues.
Do not waste your time and money on Ashley HomeStore. The customer service is horrendous and do not get me started on the delivery issues. I've had a total of 4 different deliveries and they have still NOT delivered all the items I have purchased! Keep in mind I placed this order in November! And the few items that were delivered have been damaged! I have called customer service so many times, requested for a Supervisor that was supposed to contact me and a week later I still have not heard from a Supervisor. Since calling didn't help I decided to chat with an agent and this is the type of customer service you will receive from Ashley HomeStore.
Kevin was great! Got us the perfect bed for my wife and I along with our bedroom furniture!
Awesome!
Nice furnitures
Haven’t gotten my delivery yet, but in-store experience was great.
Ordered bedroom furniture for our toddler back in October 2020. It was supposed to be ready in Mid-December, no calls no updates. Have called numerous times for updates, get hung up on at least once each time and every representative sounds like they are having the worst day of their life. Every update given says it’s about a week out from delivery. This has been going on since December. Automated response says 7-9 weeks out, which I think is the more accurate number. Was told by another furniture store that Ashley didn’t have any inventory before we went. Too bad because we really liked the furniture. At this point, I’m inclined to just cancel the order and go somewhere else. Probably gonna have to absorb the “restock” fee ourselves. Stay away from this place, it’s embarrassingly terrible.
Went in to look for a kitchen table and we did find some potential tables we liked. The 1 star is all about the sales lady who hounded over us while we were looking. Even after I told her more than once we wanted to browse and give us a minute, she seemed to follow us like a lion stalking their prey. She even proceeded to rearrange two table sets and tried to sell us on piecemailing the purchase together. Terrible experience and I’m now convinced furniture salespeople have potentially become worse than car salespersons.
(Translated by Google) They are very bad, they are irresponsible, they give you one day to deliver your order only to sign a contract that costs you almost $ 50.00 and then they tell you that it takes three months to deliver (Original) Muy mala son unos irresponsable te da un día para entregarte tu orden solo para que firmes un contrato que te cuesta casi 50:00 dolares y después te dicen que se tardan tres meses para entregarte
I was pleased with the selection and sales. Impressed with a new sales person. While it was clear he was learning he made every effort to make me comfortable as I made decisions and a purchase. He followed up with me in regard to delivery and changes.
I visit Ashley homestore in Humble to purchase a mattress. My husband and I we had lots of questions about the mattress and Kevin Arias answered every single one.Kevin his one in a million! I never meet someone specially a young guy like him doing his job with such passion and knowledge and enjoying what his doing. Coming from a professional industry I realize what a great asset Kevin is for the company because it’s hard to find someone that puts 💯 in there work do everything with passion, knowledge and professional! Thank you Kevin! Great job!👏🏻
We entered the store looking for bar stools. But we left with a whole living room set. Dr Kevin, the Tempur-Pedic doctor, was very helpful at great suggestions and very patient with us. And although we had bought several pieces of furniture fromt the Humble Ashley Home Store many times before, this was by far the best experience we've had. Dr Kevin was great!
Martin was excellent and very pleasant. Enjoyed the experience overall and felt both welcomed and appreciated.
Horrible customer service. The sales people and managers lie to get you to buy merchandise.
Stopped by to get a coffee table and started looking around. In less than 5 minutes, we had this lovely lady in a leopard print mask help us find the right department upstairs. Within seconds of reaching the top floor, Andy walked up and asked if we needed help. Picked out a good looking table and managed to get a good deal on a mattress, too. Overall, a great shopping experience. Will be waiting till Tuesday to get the delivery.
Really great experience at Ashley’s Homestore. The sales person was very nice and knowledgeable. I will go back when I need more furniture.
Ordered a couch and love seat on 11/27/20. Was told the est. ship date was 1/19/21 which I thought was a long wait for couches. No big deal so we purchased paid in full. 1/15/21 I called to see when and what time they would be delivered. The response I got was your estimated delivery date was moved to 2/12/21. No other explanations on what happens when 2/12/21 comes and goes. Worst place to buy furniture. Would never buy from Ashley again. Still have no clue when furniture will be delivered.
Camila was a excellent sales person! Did not pressure us. Highly recommended!
I had been shopping for a sofa for about 3 weeks. I had purchased a bedroom set and sofa before with Ashley Furniture.I waited until the Cyber Sale or discount was still effective. I had been to this store before and they sold the clearance item previously I had liked except it was pick up only for this item. I was glad I returned to this store and kept looking as I had let my Sales RepresentstiveTree Holmes know I was on a budget. I found the color and style I liked and made a purchase. I was in a bit of a rush and Tree was able to accommodate me. I appreciated her professional manner and pleasant demeanor. I'm looking forward to receiving my sofa soon. Unfortunately I had to cancel my order bc it would take 7 to 8 weeks and no one called to tell me of a delay. I had expected delivery on the 20th two weeks from my order date.
I love this store and its inventory...
(Translated by Google) The attention Natilon offered me was excellent .... a lot of patience and very accommodating, in addition to offering me what I was looking for, because I didn't know which dining room it would take. All precious! (Original) Excelente la atención que me ofreció Natilon....muchisima paciencia y muy complaciente ademas que me ofreció lo que andaba buscando, porque no sabia cual comedor llevaría. Todos preciosos !.
Great service, prices and quality. Mr. Cle Price was very helpful with our purchase. Great sells man
Everyone was very helpful and attentive—without being annoying; very professional and over all extremely pleasant.
Bought a very expensive recliner paid for 5-year extended warranty and it covers absolutely nothing that I've called with problems the chair is now peeling the color off of the chair. Ashley furniture says the call the warranty company the warranty company says to call Ashley furniture neither one will do anything about a $2,000 chair that's less than 2 years old never shop there again
So disappointed they didn't have anything I needed
We worked with Miguel Lopez. He was personable, kind and courteous, knowledgeable about the furniture, interested in helping us find the furniture that was both functional and met our comfort needs. We will definitely go back and request to work with Miguel again. The store was clean, the displays were nice, salespersons were not overly pushy, and there were plenty of furniture options to choose from on the floors and in the catalogue.
Thank you for helping me Miguel! Great customer service!
Anya was very helpful! Was able to get what I wanted
This store was great, great quality furniture at great prices and our sales associate Anny was amazing and very friendly and welcoming. I would recommend this store to my friends and family. Thanks Ashley homestore!
Good selection of products and great staff. My new couch is soooooo comfy.
Friendly staff and excellent furniture selection.
Price matters but in this case, Price made the difference. Mr. C Price was instrumental in helping us find the perfect living room set for our new house. Then he made sure we got the best deal possible - I would definitely look for him to help you too... Thanks Again! UPDATE: I just called to check on the status of my order. Part was set to deliver this week and the remainder in January. I was informed when I called that my order is now showing to be delivered in MARCH 2021! I placed the order in November. I was clear that I was not going to order the living room set if it was any later than January. Unacceptable! I would have never ordered it if they would have told me March. No call, no email - nothing. If I wouldn’t have called, I would not know that my order was pushed out several months. I will never trust them again with my business.... UPDATE 12/30/20 I called again today to get an update to see if they were able to improve on the date. Today they informed me that the status as of today now no longer shows any date. She said all dates were gone and it only shows to be back ordered with no dates. I plan to go to the store this weekend and canceling my order. Zero communication or concern for their customers they their dates and commitments mean nothing!!!
Keith was very helpful with our bedroom purchase. Just called to get some information about who we are financing through and was treated very rudely and cut off by a woman
Great store personnel. Very helpful staff.
Very helpful and friendly. Got what we wanted, and earlier than expected, even during this hard time.
Umm they took my 30% off when I just purchased 😐
Was not looking forward to the process, but it was a lot faster and smoother than I remember. The staff at Ashley's was very attentive and did a great job of helping us get the Table we wanted at the price we needed. This is the 3rd time I have bought furniture from this Ashley's store, and I promise it wont be the last.
The sales people were very helpful I didn't have to wait a long time to make my purchase. I would recommend this store to friends and family.
So many nice people! I had a bad experience with a furniture store near by that wasn’t Ashley’s and I’m glad it happend because I found a better sofa for a better price at Ashley’s and it will get to me wayyy faster! Loved it highly recommend great experience!
If there was a zero star option that would def be my selection. I&'ve been waiting for a mattress exchange since August 2020 here we are in December and the humble store staff is still giving me the run around. I&'ve tried calling customer service to no avail. Customer service reps are unable to locate my order due to the purchase being made in store allegedly. Prior to purchasing my very expensive mattress I chose Ashley because I thought they were a reputable company. They clearly are not. I have dealt with several staff members in store for MONTHS, there seems to be no real chain of command. While typing this review I received a call from Ashley advising my mattress wouldn&'t be delivered today as promised due to delays.
Had a great experience at Ashley’s Furniure. Got a great deal on a power loveseat recliner with 20% off and free delivery to my door.
The young man that was our salesman made it a pleasure! First time we ever.came there and want be the last! Thank you again!!
THE MANAGER AT THIS STORE IS THE BEST!!!!!! PATRICIA THE BEST SELLER YOU HAVE TO COME HERE AND BUY YOUR FURNITURE AT THIS STORE
Pan was very nice, knowledgeable, and helpful in aiding with my purchase
Doing business at this store has been a nightmare! Just like all the other negative reviews I’ve recently read, purchasing our furniture was a breeze and from there it went down hill. We waited 6 weeks just to receive our furniture just to find out that our coffee table was not on the truck and no one called us to inform us that it was not being delivered. The delivery drivers had no idea where it was so, I called the store several times a day for 2 days and no answer. I finally had to take off work to drive 75 miles round trip to talk to a manager. After speaking with the manager he located the coffee table and it was delivered a couple days later. “All good” Well, once everything was charged to our account, we realized that they over charged us. Once again, called the store “this time it was 11:20am” I got a recording saying that the store was closed. About 20 minutes later I called back just for a recording to say “the next available representative will be with you shortly. After about 30 minutes on hold. I knew that I had to drive to the store once again. I spoke with somewhere there and they agreed that they had made a mistake in accounting and that the refund would be issued. I was told that if I didn’t receive it in a week to email them personally and they would check into it. The week went by and no refund! I sent him an email and he said he would check into it, it has now been an additional 9 days since that email and no word on our refund. For us to have to keep on them to do what a good business would have taken care of right away is unexceptionable! We will NEVER do business with Ashley furniture again and we will share our experience with anyone and everyone! This was the short version, there was more negative stuff we went through with this store and the employees..
Doing business at this store has been a nightmare! Just like all the other negative reviews I’ve recently read, purchasing our furniture was a breeze and from there it went down hill. We waited 6 weeks just to receive our furniture just to find out that our coffee table was not on the truck and no one called us to inform us that it was not being delivered. The delivery drivers had no idea where it was so, I called the store several times a day for 2 days and no answer. I finally had to take off work to drive 75 miles round trip to talk to a manager. After speaking with the manager he located the coffee table and it was delivered a couple days later. “All good” Well, once everything was charged to our account, we realized that they over charged us. Once again, called the store “this time it was 11:20am” I got a recording saying that the store was closed. About 20 minutes later I called back just for a recording to say “the next available representative will be with you shortly. After about 30 minutes on hold. I knew that I had to drive to the store once again. I spoke with somewhere there and they agreed that they had made a mistake in accounting and that the refund would be issued. I was told that if I didn’t receive it in a week to email them personally and they would check into it. The week went by and no refund! I sent him an email and he said he would check into it, it has now been an additional 9 days since that email and no word on our refund. For us to have to keep on them to do what a good business would have taken care of right away is unexceptionable! We will NEVER do business with Ashley furniture again and we will share our experience with anyone and everyone! This was the short version, there was more negative stuff we went through with this store and the employees..
The prices here were a lot better than Exclusive Furniture with their 30% off Black Friday. I saved $750 here when I would have paid $500 more for a similar table at Exclusive Furniture
Great customer service. Helped us find everything we wanted and took the time to help us look and find furniture we loved.
Overall the experience was good. I was helped the moment I walked in. Staff was polite and helpful.
The sales reps and finance personal were very helpful. I did not feel any pressure to buy anything I didn’t want. The furniture is great quality and the staff will do as much as they can to help.
The staff was pleasurable and committed to making sure I was getting what I was seeking for my vision. Is difficult to start over but with the staff consisting of Shay and Mrs Camila Jones It wasn’t so difficult thank you team look forward to Refurnishing my new home
Horrible horrible horrible
Very quick process and friendly staff.
We had great customer service in the store, but once we got the product it was all down hill from there. Only had the sectional for Six months and the cushions have started to fall apart. I was told I needed to talk to guest relations team and they are as incompetent as you could possibly imagine. I was told that this was wear and tear. Ridiculous!!! We had recently spent several thousands of dollars on furniture and this is how we are treated as customers. Rob was not helpful and basically said it was my fault the cushions looked the way they did, and that all furniture is different and holds up differently in other environments. What a load of BS. We are never coming back and will continue to tell our friends family and social media how Ashley Furniture has been nothing but common criminals since 1945!!!!!
I would not buy furniture here, unless you want to wait over 2 months for your furniture. Which is what happened to us. It would be different if they were upfront about the wait time. Which was 3-5 weeks. We have called multiple times and the date of delivery gets further, and further out. Its frustrating, save your self time, and just go with someone else, like Rooms To Go, or even Bel Furniture. Stores in which we have had no issue. Im just trying to help someone avoid the ridiculousness that we are experiencing. Well, stay blessed out there, and keep away from Ashley Home Store if you can!!!
Kevin was super helpful and personable!
Camilla Jones helped me choose the perfect sofa when I visited Ashley Homestore for the first time on Saturday. She was very sweet and even though I pretty much I had my mind set on a couch, she wanted to make sure I saw everything they had before I made my decision. Honestly, I had no idea that they had an upstairs. 😳 I drive by Ashley’s everyday on the way home from work and never had thought. I get my sofa in two weeks!
(Translated by Google) it was a very good visit the staff very friendly (Original) fue una visita muy buena el personal muy amable
We’ve been a loyal customer for over a decade to Pan at the Humble, TX location. He consistently provides excellent customer service; always professional and extremely helpful in matching online prices or working with us to find the best pricing available. As long as Pan is an employee I will continue to shop at this location.
I went in to view a table I saw online and I’m glad I did. It looked even better than the pictures! Camilla was extremely helpful and knowledgeable.
Find what I need in no time salesperson was very knowledgeable and listened to what we wanted.
Had a great experience, will go back!
Love this place! The sales representatives are friendly and very respectable. I got a couch and my sales representative explained to me everything and showed me all the fine print. There is no hidden expenses. Edited: So it has been 3 months since my initial day of wanting my purchase. Still get told it’ll come soon. Great place to shop if you’re the hurry up and wait type.
Don’t buy from the Humble store horrible customer service once they have their money. Having issues with my couches after only two years and used my extended warranty Montage to fix and was denied because the issue is how the couches were built. Went back to Humble store to let them know what my issue is and they didn’t care 2 cents about my issue.
DO NOT purchase furniture from Ashley. HORRIBLE. Not worth the wait and horrible service. It&'s been over 2 months for my bedroom furniture and still waiting...
Not a good experience at all! It’s literally 3 months since my purchase and I keep getting calls about my order being rescheduled to deliver my dresser! I work for a business that offers products and services and have tried to be understanding because I know workload can be hard to deal with but after 7 reschedules - I don’t believe it & just see it as bad customer service! If I purchase a bedroom set - I expect to get what I buy ASAP just like you guys are quick to take my money! Don’t blame the pandemic - unless you are really struggling - hire more people or stop advertising for more revenue you can’t handle! If I knew this would have happened - I would have gone to another Furniture store! If you’re going to take another month to bring what I bought - just contact me to arrange getting the furniture you delivered back! I have a life, kids and work and can’t be arranging my schedule anymore to accommodate your new delivery dates!
Miguel at the Humble Texas location was great. He knew his products and was very patient with us. Thanks for the great experience!
Friendly staff and good overall experience.
Quality furniture and knowledgeable staff.
This Ashley home store was horrible!!!!! I’m very disappointed in their service. We ordered a couch in July 2020. They informed us our couch would come in August of 2020. Which there customer service skills are horrible. We were always the ones having to call to find out where our couch was and come to find out our couch got pushed back all the way till OCTOBER!!! Then they informed us we had to resign because the Ashley homestore card they gave us expired. Out couch came in October 24,2020 but then a piece was missing. Which they informed us would come in Today Oct 27,2020 and my fiancé had to take off work since no one would be home. They have not called him to inform him the piece was not coming in, and they said it’s being pushed back ONCE AGAIN. Guys I want to say please, Please, please be careful with Ashley homestore. Their service is honestly so disappointing and it truly feels they do not care of their customers. I hope situation doesn’t happen to anyone else! Changes need to be made with this service they provide. No customer should have to call and show up at the store so many times to find out where there couch is. As well for the Ashley home store provoider who is going to comment on this “Apologizing” I do not want a apology unless you are going to give us a HUGE DISCOUNT or actually work with us for this mistake y’all’s store made. God bless everyone and stay safe always.
Keith is so helpful! We always have a great experience when we shop here, which is why we keep coming back every time we need furniture! Keep it up!
Pan was excellent in explaining the packages and went above and beyond making sure we got what we wanted.
My experience at Ashley HomeStore was amazing. The representative was knowledgeable and very helpful. I will always count on them for my furniture needs.
Anya was very helpful and friendly. Got us what we needed and wasn't pushy!
Shopping experience in Ashley Home Store was ok. The problem started with getting furniture. I was told my purchase would arrive in 6 weeks. It did not come in 6 weeks so I called Customer Care and waited on hold for 45 minutes. Very unprofessional help was finally available after a long wait. Furniture then promised 2 weeks later. No furniture arrived 2 weeks later. I went into the Humble store and had to wait in line because others were ahead of me to complain about no furniture delivery. Dealing with Customer Care and in store help was a NIGHTMARE. Finally the furniture arrived without a mattress pad I paid for. I had to return to store again for another NIGHTMARE experience. I am glad to be finished with Ashley. DON'T PURCHASE ANYTHING AT THIS STORE!
Fast and friendly service at a great price. I got a great deal and was in and out of there. They matched the online price of the dining set I was wanting and the whole process was very quick. I would definitely recommend.
The delivery is two much
Great selection and our sales person was very herlpful
I came in the store knowing exactly what I wanted(picture from online) and they showed me exactly where it was at and had me right out the door. The process was super easy and speedy. First time I shop for furniture and am out the store within the hour all while getting great customer service! Definitely recommend. And they price matched the online price!!
Horrible customer service. Left message after message and no one responded. Called and someone answered and told me my salesman would have to call me back, which he never did. Delivery time was over 2 months out. Don’t recommend.
My initial order was 8/26/20 for a bed, dresser, chest of drawers, and two night stands. I made 4 separate calls, holding for no less than 35 minutes to reach an associate, before someone was finally able to move my "estimated" shipping date to a "scheduled" date. Apparently this can only be done by a customer calling to ask for delivery of furniture that they already paid for and is not done automatically. On each occasion they would tell me that the footboard of the bed had a later ship date than the rest, and asked if it was ok to send anyway - which I confirmed as yes. My delivery actually took place 9/24/20. 9/25/20 I had to call once more to inform that one of the nightstands was stained improperly, the other has a damaged corner presumably from shipping, and the chest of drawers with one of the rails off so a drawer does not close properly. I did email with pictures as requested for the agent to file the claim documents she needed. I found the next day, but did not call to report, that a metal bracket that connects the head/footboard to the side rail was also manufactured wrong as it was too shallow. To put the bed together I had to use a hammer and chisel out some wood from the footboard so that I could connect them and use my bed. 10/05/20 I call yet again to learn the status of the replacement items they were to send, to find out that there was a hang up and nothing had been done. But that they plan to mail me hardware and once I receive it I yet again have to call back and let them know so they can schedule a person to come out and fix the chest of drawers. I am not certain their plans regarding the damaged nightstand or improperly stained one and can only hope they bring new ones with them. Nobody at Ashley has picked up the phone at any time to call me regarding status of anything. The furniture we got rid of that this was to replace was Ashley from almost 15 years ago, which still looked almost like the day I bought it. The material was solid, sturdy, and obviously with quality in mind. This new set however is attractive, modern in appearance, but not of similar quality standards. At present I am still waiting for my delivery of parts, and nobody from Ashley has reached out.
The person helping us was most helpful!
My husband and I went to Ashley Furniture after going to a different furniture store and meet a salesman Miguel and he was great.I told him exactly what we wanted and we found what we have been looking for ,for about the last 5 years .I was so excited and very happy we are finally getting the furniture we have searched for,thanks Ashley and Miguel,we will always go back to Ashley Furniture
Our furniture is great, BUT the service is horrible they kept delivering broken furniture and taking forever to bring it, then came back for a coffee table and 2 end tables and we never got the end tables. Now back to get the end tables (same sales person Natilon) and it&'s taking forever cause she just put it straight on our account for 48 months for $300 extra instead of verifying it first. So now we have been sitting in the store for and hour & counting for 2 end tables.
Wide selection of quality furniture at a very low price. Excellent finance deals.
Great customer service
Ashley Homestore lacks communication. I made a “custom” order for a bed that was out of stock 3-4 weeks. I never got an update on the bed. After calling and chatting with various clueless staff members I was told I would have the bed delivered. 24hrs later a get a call saying the order was never made my money was just taken for a quote. I come to this location and speak to a heavy set black female with a short hair cut (10/04/2020 at 6:30pm). I explained the situation to her she said the back was closed so she wouldn’t see if I could use my credit for a different bed. I then asked for an update on another order I has (a desk) I let her know I didn’t have the recipe, she basically said she couldn’t help me. Ask if I’m not trying to keep money in their hands. It’s sad businesses fail to realize that they became big because of their customers rather then ensuring their satisfaction the act so careless. No one has ever apologized to me or asked how that can fix that matter. Instead I am left to figure this all. Very disappointed and will no longer shop at any Ashley’s store. I would recommend Bel Furniture if you are on a budge or Exclusive Furniture even if it’s more pricey they get the job done.
I love Ashley Furniture but this time around was not that great I understand we are going through a pandemic but it took almost 2 months to get my night stands I don’t mind the wait but i wish they were better with communication cause I would get messages stating I am getting them then another message stating never mind they are not in yet and when I would call I will be on the phone for almost an hour waiting to talk to someone until I would finally give up and just call the store and the lady that would answer would give me what ever information she could cause of course it was not her department she was very sweet my next purchase I want to make is a table but I think I would just wait lol
Can somebody PLEASE call me to help with an order!? I’ve been on hold for over an hour every day this week! Your corporate even started a ticket two days ago and guaranteed a call in 24 hrs and still nothing. PLEASE CALL ME!!!!!!!!
There seems to be a trend - My husband and I selected and ordered a new living room set on 5/31/20. The items were scheduled for delivery in July - this was not an issue as we understood the impact that COVID-19 has had on production lines. The delivery was rescheduled for August with only a partial delivery. This delivery has been rescheduled 3 more times since August and the delivery set for today was cancelled with a rescheduling for 3 Oct or 7 Oct or 12 Nov.... Oh, forgot to add that we actually went into the store in August to cancel the order and was told that all but two pieces were in stock and would be delivered the next week which as you read earlier didn&'t happen. Although we still want the furniture (as we now have an empty living room) we are extremely tired of getting the run around. We hope to have the furniture by Christmas.
Unfortunately this was the worst furniture buying experience I have ever had. I went in to the store in early August to buy 2 beds, a dresser and a nightstand - all of which I was told would deliver by 9/4 - which is still a long wait. I got a partial delivery on that date and was told the balance would come in October and November. I had to go to the physical store to discuss because customer service could not help me on the phone. I talked to the sales person and asked if I could choose alternate pieces because I could not wait that long. I did so and paid the difference - no discount was offered for the major inconvenience. Today I finally received my daugther's bunk bed and it was damaged so had to be returned. I am cancelling the order. This was a disaster and I will not buy from them again.
Absolutely the worst furniture shopping experience. I have now waited over 5 months to get my furniture and only have bits and pieces of it. THEY DO NOT CARE ABOUT YOU AFTER YOU PAY FOR THE FURNITURE!! Please do not give them your business. You will definitely regret having to deal with them!
Updated review on the customer service: Thank you Ashley Homestore for responding promptly to my concerns and for (finally) delivering my furniture! There are some flaws with the assembly and/or the actual furniture pieces that we&'ll have to address, BUT I do want to thank you for promptly addressing this problem.
Good price, super helpful store associate.
I&'ve had such an awful experience with Ashley. I purchased new furniture and was told that my order would be able to be delivered to my new address out of state, without any problems. Sam, the salesperson who assisted me, assured me my furniture would all be delivered on a certain date. I took that day off from work and called them around noon to confirm, only to discover that my furniture wasn&'t even scheduled for delivery. I visited the local store where I live now and they informed me that Sam had sent my furniture to a &"warehouse that doesn&'t exist&". I was then told it was impossible to give any kind of timeframe for delivery due to covid, which is fine. It&'s been 3 months and I haven&'t even heard anything from them. I ended up cancelling part of my order and was promised a refund with 5-7 business days. I called every week for the next 5 weeks and never received my refund or an updated invoice reflecting the partial cancellation, which I requested every single tome we spoke.I never got my refund and ended up just contesting it with my bank. This has got to be the most ridiculous and unprofessional furniture store in America. Don&'t waste your time or your money.
I been waiting for my furniture more than 5 weeks I payed in full been calling over again for a week couldn’t be able to reach a representative really bad customer service I will go to the store to cancel my order
Sales reps were good kind of pushy but stayed with you the whole way and really helped out on trying to find out the best deals for layaway
I gave a good review but have to tell you the sales person lied to me. I get it that there is a pandemic, but don't give me wrong delivery dates and say figure it out. He was more concerned with what I was doing with my old dining room set than getting me furniture. Honesty is always the best policy. I had to cancel my dining room set order and go to another store. I have been a life long customer in many states when I served in the military but this was an AWFUL experience.
The people were very nice and knowledgeable. I got a matress with no interest for 5yrs. So payments are low. Will be going back for more things in the future.
received broken furniture. They were supposed to replace it but I still have not heard from them. Tried calling their store (which opens at 10 am) but keep getting messages stating they are not open yet (I called after 10 am).
Excellent customer service
Curtis the manager made my shopping experience very pleasant. He was informative and professional and guided me to the right purchase option.
I went in for a chest and night stand and left with those items and an entirely new living room. Very helpful and patient!!
The sales rep Camilla was great. Took my purchase less than an hour although she couldn’t help the delivery date due to COVID, she did an excellent job with being honest,
HORRIBLE EXPERIENCE I WILL NEVER SHOP AT ANY ASHLEY STORES AGAIN!!!!Bought a living room set back in mid June and was told by sales guy and manager that it would take about 4-6 weeks for delivery which we were fine with. After 8 weeks of waiting still with no furniture delivered spoke with manager and he said give it another week. Finally after 10 weeks of waiting decided to cancel and get a refund. Also they said It will take between 3-5 business days which they lied and took over 3 weeks to get my money back.
Beautiful showroom and lots of options! We were undecided on style choice for our new home but our salesman made the experience so enjoyable. We absolutely love our living room set and have received so many compliments on it when we have visitors. The quality and customer service is amazing!
Customer service was outstanding!!
Had a great experience shopping at Ashley! I would recommend Ashley to everyone!
We bought 2 rooms of furniture 3 weeks ago. We were told it would be delivered 2 weeks ago....never happened. it took 3 days of calling this store over and over to get SOMEONE to answer the phone. Finally, we are assured we will get delivery today. Guess what? Haven't heard a thing. Called the store and of course no answer. My husband is on his way there and will most likely cancel entire order. I understand delivery issues but not ONCE being contacted and made aware of the situation is unacceptable.
I had a great trouble free experience. This is my third time here. Calvin O'Bryant and crew were amazing as usual.
I mean... Do I need to say more? All the reviews say the same thing. HORRIBLE service when it comes to picking up or delivery. This is the second time I purchased from Ashley&'s and had horrible experience and apparently they don&'t care to fix anything since reviews are still bad and the experience is still the same. Currently waiting on furniture I ordered over a month ago, and when I called the 855 349 7015 number to ask for an update (because I got a text that my furniture will be ready on Aug 25 I waited 23minutes then got &"disconnected&" I called again & waited again just to be told it will be ready &"at&" 9 30 I assumed she meant a time and kept asking what date and the lady had an attitude the entire time (since she answered) and I asked do you mean September 30? (a month from now) and her response was, yes that&'s what I&'ve been telling you. I said well you should&'ve just said that and her response was &"I can choose to say whatever I wanna say&" what kind of service do y&'all have come on!!! HORRIBLE HORRIBLE HORRIBLE NEVER SHOPPING HERE AGAIN OR RECOMMENDING to any of my family friends or clients! OH and the first time I ordered, my furniture came in with MOLD!!!!!!!!!! YEAH....
Great customer service representative thanks
Delivered damaged furniture last year and they have never came to look at it or fix it.
If I could give this place no stars I would. So my fiancé and I go In to look around in June for random furniture to add to our house. Mind you we NEED nothing. Just browsing. Well I come across this one chair that was a swivel comfy chairs for the living room and was like I want this one. Well I ask to speak to a sales associate and she said it was part of a set and were we considering getting a new set. No. Not at all. Well then she sat down and lifted this coffee table lid and it became a desk. So me and the fiancé were like. Alright maybe we will purchase the set. Salesperson said it would be delivered by August 7. Almost two months from when we went browsing. No big deal. Again. Didn’t really need it. Just wanted the cool chair and table. Call to check on the furniture on August 1. Guess what. Hadn’t even been shipped. Said we would get it end of October. Maybe. We immediately were like no thanks. Just refund our money. So they go to refund our money. Said five to seven business days later we should have it. Check status the 21. Guess what. It hadn’t even been sent for refund. Here we are August 27. No furniture. No money refund. No emails. No one returns calls. They literally have the worst management and follow up of any store I have been to. Plus if you call. You can never get the store itself.
I have never had a worse experience with a company that I have had with Ashley furniture. First our salesperson lied to us saying we would have a couch in 6-8 weeks. Gave a number for us to call to check the status and found out it would be ready until November. FIVE months after we bought it. So they lied. Then they claim the only way to get a refund is to go into the store. We go and get a refund which they swipe our card and claim that it will be refunded in 3-8 business days. Two weeks later I get a phone call that they are sending a CHECK in 2-3 WEEKS. Wait what!!! I’m so beyond furious with this company. Obviously they are having serious money issues if they cannot give me a refund until then. Also you can never call the individual store. You always have to go through a general customer service line after waiting on hold for over 20 minutes. Why do I have to go into the store to get help. NEVER shop at Ashley! It’s not just this location it is the whole company in general.
WORST Service ever I changed my review .. this company has the absolute worst customer service ever, and now I see that I’m not the only one , THEY NEVER answer the phone , unbelievable. I see that they respond to bad reviews like they care and say there sorry .. it’s BS 🤬 just a corporate company blowing public PR smoke so they don’t look as bad as they really are . We were planning on buying a whole home of new furniture, it will NOT be bought at Ashley! !!
Bought a sofa and recliner 2 months ago. I am picking it up from the warehouse and am told to call 24 hours in advance so they call pull the furniture. I call the warehouse and I am transferred to customer service with a wait time of no less than 20 minutes. I was told the furniture will be at the warehouse on August 5. I asked the salesman how accurate this date is. He said 99 percent of the time it is there on that date. So far the pickup date has been pushed back 3 times. This is getting ridiculous and I will be getting my money back and going somewhere else. Would give zero stars but I can't.
It was a great experience for us been first time going the guy that helped us explained everything wonderful we asked many questions he answered them all so we decided what to but next definitely will go back to them !!
Found the bedroom set I’ve been searching for, for an amazing deal here! Tree Holmes was amazing! She found the perfect deal for us, she was super friendly and had a great personality, makes for a great experience! Already looking forward to our next purchase here!
THIS IS THE WORST FURNITURE STORE IN THE UNITED STATES I HAVE ORDERED $10'000 WORTH OF PRODUCT AND IT HAS TAKEN THEM MONTH'S TO DELIVER NOT TO MENTION ON DAY OF DELIVERY THEY DON'T EVEN HAVE THE CORRECT PRODUCT. IF YOU TRY TO GET AHOLD OF THEM GOOD LUCK THEY NEVER ANSWER ITS IMPOSSIBLE!!! THEY ALSO OWED ME CLOSE TO 2 GRAND WHICH TOOK THEM 6 WEEKS TO PAY BACK I HATE THIS PLACE I WILL NEVER USE THEM AGAIN EVER!!!!!!!
The salesman was very professional, knowledgeable, and very, very friendly, and patient because they have a huge variety of nice furniture where I just couldn't decide what I wanted, but he was right by my side through it all. The quality of the furniture is very sturdy and firm I highly recommend Ashley HomeStore for your 1 and only stop to shop furniture store!!!
Horrible Customer Service!! We were not happy with the unspecified given timeline. Tried calling the store several times and was on hold 20 - 30 minutes. I finally just drove to the store and cancelled entire order. Now a week later and have yet received my reimbursement. Just complete dissatisfaction across the board and will never do business with them again. I wouldn't even leave 1 Star for this store.
Sales team is ready for you. They really listen and try to make something to work for what you need. Very kind atmosphere.
Do not purchase anything from Ashley. After ordering a living room set for my beach house, I took a vacation day (because they do not deliver in that area on weekends) and drove out there (100 miles) to meet the delivery people only to be told they only had the chair, everything else was on back order. I said no to delivery and asked they reschedule once everything was in. Now the 2nd attempt, I got the early morning call with my delivery time. We confirmed with the scheduler that all our furniture was in. I drove out there again, wait and then get a call from the driver advising he only had the loveseat. Furious, I called the store to only get the "manager" who was helpless. He assured us after the first attempt he would ensure the next delivery was not scheduled until all the furniture was in. This place is a shame and has awful customer service. Don't. Do. It.
If you need help: Facebook Group: Ashley Furniture Complaints/Issues Advocacy and Resources. Link:https://www.facebook.com/groups/695308394647946/?ref=share
I purchased the cutest sofa chaise from the Ashley Homestore in Humble, TX on May 28, 2020. First time customer and I'm sorry to say that it will have to be the last. After a patient two and a half month wait, the sofa chaise finally arrived today. HOWEVER...there were dark spots and fabric pilling in one small area that I noted after the gentlemen who delivered it left, which led me to believe that I had in fact received a used showroom piece and not the brand new sofa chaise I had purchased and EXPECTED to receive. The salesperon at purchase NEVER mentioned to me that I could potentially receive a used piece. An Ashley Homestore representative confirmed for me today via the online chat forum "Showroom piece of course;" those were the representatives EXACT words when I asked if what I received was new or if it was a used showroom piece. I have a picture of the chat. It's unfortunate that Ashley Homestore has not handled their delay in production or delivery well by not communicating properly with buying customers and intentionally misrepresenting items delivered. ***For those still waiting to receive previously purchased items, I would suggest requesting a full refund before a used or incomplete item gets delivered.***
I purchased my products in early July and was ok with the delivery delay of August 23. I get a text stating my order is “tentatively set to arrive in 6-8 weeks” on August 3rd. I’ve been calling for 2 weeks (multiple times throughout the day) without the success of reaching anyone, so tomorrow I will personally see someone!! All my furniture in my house was purchased from Ashley! Never thought i would have this problem. I understand COVID issues.. I’m a healthcare worker.. I 100% understand BUT COMMUNICATION IS KEY!!
Extremely helpful and kind staff that made the process incredibly easy.
Do not purchase anything from Ashley. After ordering a living room set for my beach house, I took a vacation day (because they do not deliver in that area on weekends) and drove out there (100 miles) to meet the delivery people only to be told they only had the chair, everything else was on back order. I said no to delivery and asked they reschedule once everything was in. Now the 2nd attempt, I got the early morning call with my delivery time. We confirmed with the scheduler that all our furniture was in. I drove out there again, wait and then get a call from the driver advising he only had the loveseat. Furious, I called the store to only get the &"manager&" who was helpless. He assured us after the first attempt he would ensure the next delivery was not scheduled until all the furniture was in. This place is a shame and has awful customer service. Don&'t. Do. It.
If you need help: Facebook Group: Ashley Furniture Complaints/Issues Advocacy and Resources. Link:<a href="/redir?url=https%3A%2F%2Fwww.facebook.com%2Fgroups%2F695308394647946%2F%3Fref%3Dshare&s=fb3e0c3ab39b053a4ae3bdf616eec9f2756a876db3291528ece74c7891bfd088" target="_blank" rel="nofollow">facebook.com/groups/6953…</a>
Miguel Lopez was awesome he took care of us got us what we needed. I'm so excited thanks for the best customer service.
Bought a $1000 couch from this place and paid extra for an additional warranty, but jokes on me when less than six months later the stitching on the fabric is already falling apart and apparently this damage isn't covered by their warranty. How strange, you'd expect warranties to cover your products falling apart. Considering the ridiculous number of 5 star reviews on this place, I'm also going to accuse them of fabricating reviews somehow. There is no way this store is a 4 star experience.
Found some great new Motion Furniture today!
Really nice furniture. Really nice staff. Pretty decent prices also. We bought a sectional and we were very pleased with the service.
Great costumer service and selection of furniture. Third time purchasing with them and still outstanding service!
Ashley especially Ashley Humble should be shut down. They are operating illegally and will be hearing from the AG. The quality of their products and their people is absolute crap 💩 to put it nicely. I have never done business with such a screwed up mess. Never again. BUYER BEWARE. YOU WILL BE SORRY. GO TO GALLERY AND PAY A BIT MORE. REALLY LESS IN THE LONG RUN!!!!!!!!!!!! Do not purchase their scam extended service plan. It too is crap a total sham.
I placed an order over 2 months ago and was initially given a quick delivery date and we were excited. Then the delivery date came and it was cancelled 3 times since June 20. I understand the delays due to Covid but this was a completely horrible experience! I then walked into the store for the 3 third time because No one answers the corporate or store phone and it hangs up after I held on 30 minutes 3 different times. So, I walked in the store again for the 4th time and officially cancelled my order and the manager and customer service rep said that they would cancel it after I left the store and said it would take 5-7 days to credit my Visa...Really???? Absolutely no paper work was given to me at all. Manager and rep said we will take care of it. Not! Well as of now, I see that my order was NEVER canceled and they tried to call me again only to delay the delivery again for the 4th time. I have waited the complete 7 days and never received my money back. I will never order anything or shop there again! Manager and customer service need retraining and a reprimanded. I was lied to and no one processed my request. Do not spend your money or time there. My money is essential to me right now and they are not taking care of customers at all. I am still waiting to be refunded or given a apology. Today is 8/12.
I’m giving s 5Star for Sam that works at this location in Humble not necessarily Ashleys. I had 2 chairs back ordered in January, I designed my whole living room based on these accent chairs. Every 30 days they would push the back order, I got tired and in March I went in and Sam worked it out to where I could take 1 of the floor models, 2 were there. I was ok with that and waited on my other. Well it is August and still no chair, so I went in today and found out they canceled my chair order and never credited me for the 2 chairs. Since I was missing the other chair to my set, I wanted the other floor model, if they cannot be ordered, why show them on the floor right? I was told I couldn’t have the other floor model, but I got Sam involved and he made it happen. So finally I have my chairs. I was upset and Sam stayed calm and really helped me and seemed to care. They are probably glad they don’t have to see me again lol Ashley’s you have a great employee.
DO NOT BUY furniture from Ashley's. I would give zero stars but they make you give at least one. I rarely do reviews but felt it necessary to warn others from going through what we have gone through. Ever since we purchased furniture from this store, there has be issues with every piece that we received. We have tried reaching out to customer service several times but we are on hold for hours and it normally takes days to finally get through. Even after speaking with them, we still have to wait for any resolution. We have gone to the the store several times to speak with management and all they tell us to do is call the customer service number. We told management that they are hard to reach but nothing else was done. Management at this store seems only to care about sales and not about making sure customers are taken care of when their cheap furniture starts falling apart or if we have issues with an order. We had a lift top table for about two weeks before it collapsed (picture attached) and we are still trying to get them out to service. The two stools we purchased started wobbling after a few days and we ordered a kitchen table several months ago and all pieces are still not here. I strongly advise anyone to stay away from this store and this company because the quality of product and quality of service are both unacceptable.
I bought a bedroom set from Ashley around six months it broke I went to the store in humble they told me to call customer service I called them they told me to send a picture I called to see if they received the picture of the bed they said that they haven't received anything and told me to sent it again second time I called them they told me the same story and I was very upset and I told them that they have to have the picture afterwards they found the picture and they were going to call me and let me know when they send someone to repair the bed I never received any calls from them they never answer they waste your time and gas they lie to you as well I paid a lot of money for trash that I can go pickup from the junkyard and it's free its one the worst furniture stores I don't recommend buying anything from Ashley y'all can prevent having a terrible experience
Although we really like the furniture we have bought from Ashley (and continue to be loyal customers of the company), we will never be buying from the Humble location again. The customer service is absolutely AWFUL on many accounts. Not answering the phone, cancelling our order without telling us, delay in reordering so we could actually get our items, nobody able to give us any answers regarding our purchases - and the list goes on. Also - I have tried calling the store over 50 times....yes 50 times (no exaggeration) over the past two days with no answer and no call backs from the multiple voicemails left. We had a MUCH more pleasant experience when purchasing at the Spring location.
Did a great job taking care of me. Thanks
The reason why I'm giving Ashley Homestore 5 stars is because not only does the employees do their very best to make sure we get our orders on time or at an earlier date they also have an amazing amount of dedication to their work and these efforts should not go unnoticed.
The showroom was nice.
Trevonda was great
We have had the worst experience with Ashley Furniture. We ordered our sectional on April 18 and still have yet to received it. The sales lady told us we would have it on May 5 ,however, she failed to mention that part of the sectional was out of stock and never scheduled us for that date ( seemed like she was just trying to make the sale). I have lost count on how many times we have been rescheduled ( about 7 times ) and now I have been told that I cannot be scheduled and that the tentative date is now September 19 and likely to change . I have spoken to both managers ( Rachel and Calvin) about my order and have been assured several times that I would receive it but here we are on 08/04/20 and no sectional. I even offered to buy the display couch and was told that if I did not receive my order on 07/22/20 that it would be sold to me. The next time I spoke with the manager, he said that he could not sell it to me because my sectional will be “in stock.” However, I am sure that they do not want to sell it so that they can continue selling it to customers even though they cannot deliver. Then I asked what happens if I don’t receive the sectional in August, and he said that I can either cancel my order or re-select and they will waive my fee ( like if he is doing me a favor). I’m sorry but waiving my fee is the least that you can do for a sectional I have not received since April !This location is also impossible to get a hold of because they NEVER answer the phone so you pretty much have to go in person to get lied to. I was trying to make a complaint over the phone but have just been transferred around and have not gotten anywhere.
We have had the worst experience with Ashley Furniture. We ordered our sectional on April 18 and still have yet to received it. The sales lady told us we would have it on May 5 ,however, she failed to mention that part of the sectional was out of stock and never scheduled us for that date ( seemed like she was just trying to make the sale). I have lost count on how many times we have been rescheduled ( about 7 times ) ,and now I have been told that I cannot be scheduled and that the tentative date is now September 19 and likely to change . I have spoken to both managers ( Rachel and Calvin) about my order and have been assured several times that I would receive it but here we are on 08/04/20 and no sectional. I even offered to buy the display couch and was told that if I did not receive my order on 07/22/20 that it would be sold to me. The next time I spoke with the manager, he said that he could not sell it to me because my sectional will be “in stock.” However, I am sure that they do not want to sell it so that they can continue selling it to customers even though they cannot deliver. Then I asked what happens if I don’t receive the sectional in August, and he said that I can either cancel my order or re-select and they will waive my fee ( like if he is doing me a favor). I’m sorry but waiving my fee is the least that you can do for a sectional I have not received since April !This location is also impossible to get a hold of because they NEVER answer the phone so you pretty much have to go in person to get lied to. I was trying to make a complaint over the phone but have just been transferred around and have not gotten anywhere.
Great experience! Camilla Jones, my sales rep, was informative and very pleasant. I will definitely be back!
Excellent attention and beautiful furniture
We have had the worst experience with Ashley Furniture. We ordered our sectional on April 18 and still have yet to received it. The sales lady told us we would have it on May 5 ,however, she failed to mention that part of the sectional was out of stock and never scheduled us for that date ( seemed like she was just trying to make the sale). I have lost count on how many times we have been rescheduled ( about 7 times ) and now I have been told that I cannot be scheduled and that the tentative date is now September 19 and likely to change . I have spoken to both managers ( Rachel and Calvin) about my order and have been assured several times that I would receive it but here we are on 08/04/20 and no sectional. I even offered to buy the display couch and was told that if I did not receive my order on 07/22/20 that it would be sold to me. The next time I spoke with the manager, he said that he could not sell it to me because my sectional will be &"in stock.&" However, I am sure that they do not want to sell it so that they can continue selling it to customers even though they cannot deliver. Then I asked what happens if I don&'t receive the sectional in August, and he said that I can either cancel my order or reselect and they will waive my fee ( like if he is doing me a favor). I&'m sorry but waiving my fee is the least that you can do for a sectional I have not received since April !This location is also impossible to get a hold of because they NEVER answer the phone so you pretty much have to go in person to get lied to. I was trying to make a complaint over the phone but have just been transferred around and have not gotten anywhere.
Bought a couch here in June. Was told by the salesperson eerily that it would be ready to pick up or ship in mid-August. I called the number on the receipt to try to get an exact date. Two people couldn’t find my order. Finally on a 3rd call I spoke with somebody. The person speaking said my couch wouldn’t be ready to pick up until NOVEMBER. June to November.... too long to wait. I drove to the store and asked for a refund. I wasn’t surprised that there was a long line of people doing the same thing. I’m bothered to think that the salesperson knew that it would take 5 months get my couch, but told me 6 weeks just to get the sale. I understand supply chains are disrupted because of the coronavirus, however, no way should anybody have to wait 5 months for a couch they bought. I feel lied to and will take my business elsewhere from now on.
I went into the Ashley HomeStore on June 23, 2020 and purchased a twin bed set with two chest drawers for my 4 year old child with ASD, and was assured soon after giving them my money that my child’s bed and 2 chests would be delivered within 2 weeks. I’ve called customer service several times, and every time it’s a new representative with different information. First, July 18 then, August 8th now, September 15th. I don’t understand why we have to wait all the way until September 15th to get our items when ever time I call they tell me that some of my items are in inventory but are waiting on the 2 chests from the manufacture. I don’t care just send me my items I paid for. I am a hard working mother of 2 children. I feel as if they are lying to me somewhere in this process and not being completely transparent. Can’t even get in touch with a supervisor. Requested a call back several times. First and last time shopping at Ashley HomeStore.
Sales Associate was focused on trying to sell me what he thought I wanted to purchase.
UPDATE!!!! Worst customer service I have ever dealt with! My delivery day has been canceled three times now & each time I have to call them and wait 30 minutes just to talk to somebody to tell me "I guess it has been moved". It has been 2 months and they have never contacted me one time letting me know it has been canceled, instead they let me waste my day waiting around the house for a delivery that was never going to come.. If I could give this company a negative star I would. I will be going up to the store Friday and most likely cancel my order and go with a company that cares about there customers.
I ordered a bedroom set and complete living room set. Paid for it out the door. $1000 in check which they cashed and $3000 on my personal credit card. I was told my delivery would be on the 1st of July. A few days before I didn’t get a confirmation, so I called to confirm myself. It was confirmed for the 1st. The first arrives, and I'm waiting, no call, no delivery. I attempt to call the store and get no answer. So like anyone, I was pretty upset. I go into this store the next day and speak to the general manager, David. I tell him my issue and he informs me that my bedroom will be delivered on the 7th and there is no time table for my living room set. I then say, ”no problem, I'll save you the trouble.... Just cancel my order and give me a refund.” David has the audacity to tell me there is a 10% cancelation fee ($400). I tell him I will absolutely not pay that fee. Due to the fact that you guys didn't deliver on the date, lack of communication, and can't even tell me when my living room set will arrive. So after about 30 mins going back and forth, I get them to agree to a full refund. Thought this would be the end of it. I was told that a check in the amount of $1000 that I paid and via check would come back to me in the form of a check in a few weeks and my credit card refunded in a few days. I got the 3k on my credit card but 4 weeks later. NO CHECK. So I call the customer care line... They tell me to call the store... I call the store... They ask me to call customer care. I say I'll be up there in 15 mins and I want to speak to a manager. I come up and talk to the person who I had just spoken with on the phone. She advises me that no manger is in the store. I tell her then give me a direct line or email to a GM or regional GM. Well, what do you know magically a sales manager is here. I speak to him, and you wouldn't believe this. David, the GM, is here and has been the entire time. Speak to David, and he just blows me off and says contact corporate. As I wrote this, I've been waiting on hold for 45 mins to get to someone who I already know is going to tell me to talk to the store. How do I know this? Because I've done this several times already. No one can give me an update as to when y money will be returned. Nobody can tell me who to talk too. Rude GM, rude staff, and I still don't have my 1k that is supposed to be refunded to me. Horrible place to shop
Don't trust their delivery estimate. They will take your money and deliver when they can, delivery estimates are a joke. I'm waiting for my delivery of a king bed and 2 night stands for a month now, they rescheduled the delivery 3 times now. they will inform you about reschedule only a day before delivery date. And they won't refund without a 10% penalty even if it is their fault. All other furniture I ordered from Bell furniture and Exclusive furniture were delivered on time within a week, only Ashley Ashley has this problem. When I tried to discuss refund option to the person who called to inform the delay she told me she can't do anything and to call the store. I'm trying to reach their customer care multiple times now, but couldn't talk to anyone due to long wait time and call gets automatically disconnected after some time for wait.
My salesman was not pushy and was patient. He was knowledgeable and had me out in a timely matter.
We had a great experience! The worker’s where very kind and helpful. They gave us details about the furniture and explained prices nicely. They where also Bilingual which was helpful as well.
Had the best ever experience at Ashley’s today with Camilla she was courteous knowledgeable and extremely professional If your going to Ashley’s ask for her she is awesome.
I went into Ashley furniture with some idea on what type of furniture I was looking for to furnish my entire home for my kids and myself. When I made the appointment I informed Ashley's that I needed someone with PATIENCE AND UNDERSTAND to assist me in my decisions.....and Thank you GOD my salesperson was Pan Oviedo and this man should be the salesman of the year, he had the patience of a Angle and his customer service was EXCELLENT! I would recommend Mr. Oviedo to anyone looking to refurnish their entire home. I was really happy and satisfied when I left the store and my children was also pleased on how patient and kind he was. I know we are going through some tough times right now with COVID AND WEARING MASK EVERYWHERE but the positive attitude Mr. Oviedo and his customer service skills we truly a BLESSING. Thank you for your polite and positive attitude. I will shop at Ashley when in need of any furniture and I will recommend anyone who is looking for quality furniture and a very welcoming environment to visit Ashley's.
Very very nice home store, had a great experience with miss anya she did an awesome job helping out and explaining options, very pleased and excited for the new furniture in my new home!!
This made me give a star to post my comment. I’m beyond upset. I’m relocating to Humble from a different state. I came down for a week looking for furniture and finally decided to go with Ashley HomeStore because of pricing and quality. The first salesman was great Pan. When I came back to purchase my bedroom set, he allowed the manager to take over the sale, because he was with another customer. No worries I thought. Both Pan and the manager advised me of the delay of the bedroom furniture with exception to my mattress, that could be delivered the day I move in to my new apartment. That’s really all I cared about was the mattress, and I was ok to receive the bed frame and Chester for the 4 week wait cause I at least wanted something to sleep on. I received a call from the delivery company for the time of my delivery. During the call I was told what was arriving. To my surprise the mattress is on back order for 4 weeks. I’m moving from a different state with NOTHING to sleep on. This is not the agreement agreed upon. I spent $1800 based upon a lie. The manager assured me I would have a mattress. Thank God I had traveled with a friend who heard the exact thing I did. We’re both shocked and upset. Needless to say no one from the furniture store answered the phone. All the customer service told me to do was ask for a refund. Wow!!! Wow!!! They will see me ASAP as soon as I get in town Friday!!! I’m so disappointed to say the least.
this place was the best price that i could get on new Furniture with the added warranty for five years... everyone else wanted 5,000$ plus for the type of sofas i bought and i got them way cheaper then that here at this place .. saved a lot of money
I can’t rate the furniture because it still hasn’t arrived. If I’m lucky it will arrive 9 weeks after I ordered it. Also if you finance, they do not honor sales prices online or for in store clearance items. We purchased a mattress on clearance for $575 and they rang it up as $800 because we financed. I think that’s shady.
DO NOT BUY FROM THIS STORE. bought furniture only to find out it was going to be delivered months later. On top of that if you get warranty for your proucts the phone service is horrible. Go somewhere else. Not worth the headaches
I will give Ashley Home Store a 5 star🌟! We walk in and the salesman name Pan greeter us and smile. He is very knowledgeable about the furniture and price and what may be best for us. The furniture in Ashley Furniture is great furniture. I would like to say Thank You Pan and yes he made sale on the bedroom set. Cant wait ti get it home.
Finally found a decent accent chair that isn't uncomfortable. They currently have a sale!
Great customer service, I left with a purchase that I absolutely love!
The salesperson was nice and knowledgeable BUT, I've purchased a automobile in less time than it took to purchase a sofa and love seat at this store. We got there and selected a set with in 15 minutes. Almost 2 hours later we finally departed the store with our paperwork. Additionally, the salesperson (of course after we purchased the product) informed us that delivery could take months. I'll not be returning to your store. Not happy!
I appreciated the courtesy and safety precautions taken by the staff. We were able to find the furniture that we were looking for, and the purchase didn’t take long at all.
The salesperson Mr Price is always very nice & helpful. He asks the right questions to understand our needs. I love that he is not pushy. I thank him for expertise & professionalism. I highly recommend Ashley furniture Humble, Tx.
Nice clean store. Sales people were extremely helpful! Go see Sam if you need new furniture!!
We decided we wanted Ashley furniture, so we went to this location since it was close. The in-store experience was great. The sales person was very nice and helped us select our furniture (couch, 2 recliners, 2 end tables). We were told everything was available except (1) recliner. This was in mid-June. We were told the recliner would be available in mid-July. We said just deliver everything together. They said, "we will make it happen". Awesome. Well, that's when it all went downhill. We received (2) text messages that our furniture was set for delivery around July 19th (perfect, that's what we were told). Then today (July 18th) I get a text stating the first delivery date available is August 1st. What?!?!? So we call to find out what the deal is. Oh, the couch is on back order now. So we tried calling the store, we get the call center instead. The customer service rep asked if I wanted the store number directly. I said yes. Unfortunately, its the same number I tried that got me to the call center. Then I start asking about how this could happen after being told they would make it happen. First the CSR says perhaps another customer ordered their furniture after us and are therefore receiving it. Then, she changes her story and says its because of Covid-19. Finally, she asks me if I want to cancel my order? What?!?! I never asked for a cancellation. She concluded that the only resolution was deal with the delivery date or cancel the order. Basically, my experience with Ashley furniture has left me annoyed to say the least. Why should I believe anything they tell me when they are saying whatever just to get my money. If we didn't like the furniture so much, I'd cancel the order completely. Good furniture, horrible customer service.
Our sales person ( Tree ) was awesome and very helpful. Thank you so much
Calvin O'Bryant helped me with my purchase and he couldn't have been more pleasant, professional, and knowledgeable. I originally started to buy online, but decided to visit the store and I'm so glad I did. I appreciate the patient and individual attention I received and Calvin was able to save me money over what I would have paid online! I'll update my review after I receive my furniture.
great customer service, they knew exactly what i was looking for and the price was affordable.
We ordered furniture on MAY 23rd, it was suppose to be delivered on JUNE 2nd. We’ve gotten 4 calls rescheduling the delivery date... the delivery date is now set for AUGUST 27th. I’ve contacted them and was told “we’re experiencing supply chains and delivery issues.” If that’s the case, that needs to be made clear to the customer prior to them ordering thousands of dollars worth of furniture... ESPECIALLY when they voiced the urgency of needing the furniture asap. The associate assured us we’d get it on June 2nd if not sooner. Don’t waste your time or money at Ashley HomeStore, you’ll just get scammed out of your money like we did.
UPDATE: my order has now been rescheduled for AUGUST 27th!!!!!! 😡 I ordered all new bedroom furniture, as well as, living room furniture on May 23. AFTER doing all the paperwork they told me my pieces wouldn’t be available until June 2nd. We said that’s okay, because that wasn’t too long of a wait. Long story short, I just received a call to ONCE AGAIN reschedule delivery to July 25th!!! We will NOT be using Ashley Furniture again, which is a shame because we love their furniture and still have rooms we need to furnish. But this is absolutely ridiculous. We payed WAY too much money to be treated like this. Don’t waste your time here.
Terrible experience, the first sales person we spoke with wasn’t helpful just stalked us around the store. The second one was nice but ordered the wrong couch. I literally pointed at the couch and said I want it exactly like this yet when I finally got it in my home it was wrong. The delivery was a mess. It got rescheduled twice. The second time we were told we would get our couch sometimes after august 8th. after waiting a couple of weeks for an update I decided to call the store but no one answered. So I called to cancel the order and get my money back just to speak to some rude customer service person that told me we need to contact the store which we already did but no one at the store was picking up. Hence calling customer service. Than she argued with me that the store cant be closed and that I need to call the store again. Which I did. Still no answer. So I called the customer service back and finally got someone helpful. This time the rep looked up my order and informed me that my couch has been ready to go and I should have been contacted about the delivery a while back. Yet I wasn’t. So if I didn’t call myself how long would it have been until I got my couch ? Who knows? definitely not Ashley furniture. Anyways. I was able to set up the delivery for 2 days after I called. Crazy how fast they work when you threaten to cancel.
Well where should I start ordered some stuff months ago and they have changed the delivery date 3 times with out asking. Then when you call nobody ever answers the phone.
Just ordered several pieces of furniture and had an excellent experience!! Kevin was very helpful!!
Didn't see anything we liked, but prices were pretty awful, anyway. The staff was nice, but they do follow you around like a car dealership.
If I could put zero stars I would. This has been the worst experience purchasing furniture. When we went to the store we picked out a couch within 10 minutes of being there. Due to circumstances in our world right now with COVID-19 we expected a little bit of a delay which was perfectly okay, we were understanding of that. We asked how long for delivery, they said 3 weeks to 6 weeks MAX to have our furniture. After signing our paperwork we were happy with our purchase. After 4 weeks we were curious of why we hadn't received a notification for delivery, I called in, got hung up on twice and then after that sat on hold for 30 minutes just to get a date that we would receive the couch. They then they said it would be another 5 weeks. wasn't happy about that but I was understanding, more mad about the customer service. At this point we were about to make our second payment on the couch without even seeing it yet. Then we get a text saying it would be ready the next week and to text back a choice of three days to receive the furniture or call. I called because I wanted to make sure which thankfully I did. Got hung up on twice again, and sat on hold for 20 minutes. When they answered they said they didn't know why I got that text because their system says it'll be another 3 weeks. I asked for a manager and they said there wasn't anything they could do to resolve and didn't seem to care about the customer service issues. Today I now get a text that it will be not 3 weeks...but 4 weeks. At this point I'd like to take my business else where but I can't because the lender has our contracts and it has already hit credit, so now I'm stuck paying a payment with no couch in my living room and a company that doesn't care about their customer service or their customers being pleased with their $2,000 purchase.
Hi ended up being helped by the store manager who was great listen to what I was looking for and then offered me a great solution. I would not hesitate to go back nor recommend this store and staff
Kevin was extremely helpful in making sure i got what i loved and working with me to get there!
Great savings and findings.
Nice salesman and easy process
Friendly service very fast and respectful.... The lay out of the store made it easy to locate the items I was looking for the sales reps were very professional and helpful. They gave me space when I needed it and provide just enough information to get a good understanding i really appreciate it how fast the helped me complete my purchase I would gladly recommend my family and friends thank you ....
Excelente servicio
Poor customer service from Caleb Kuykendall. I will not be returning or be doing any future business with Ashley Furniture.
The service was good; and the person that took care of us was so nice and was not in a hurry; because my daughter and I had to go back and look to compare ; he answered all our question this was the best service I have had in a long time; I will shop at Ashley again.
Best service ! Our sales lady was so helpful n knowledgeable. Wide variety of furniture in cloths n leather to choose from. Thank you Ashley Furniture for your professional service !
Pan was a great help in selecting our new mattress and our recliner. He is very very knowledgeable. The overall experience was really 10 stars. We have done business with Ashley for the past 11 years and they have never let us done. Quality in always gets Quality out. Great job.
First experience here and the worker who helped us was very kind and helped us find what we were looking for!
Camilla Jones was our salesperson at the Humble Ashley store and gave us the right amount of information when asked and otherwise let us look at our prospects with little interference. This was the second major purchase made at this store in the past 6 years and my son and I felt we found what we were looking for at a better price than some of the other stores we visited. All in all, the experience was positive and we appreciate the kind of help Ms. Jones offered. Thank you.
Very friendly and patient as we kept changing our minds on what we wanted.
Friendly associates
Worse company I have to wait for my furniture more than 2 months 😩
I have never had a problem with the quality of Ashley furniture and I hope my experience with them will continue. I just purchased a sectional and dining table, and the salesperson told me there would be a delay in delivery. I hope that delay is not 2 months. Camilla Jones was a great salesperson.
Showroom no issues, Great service. Quality of furniture and customer service upon delivery, HORRIBLE. Please RUN AWAY. We have had issues with EVERY piece of furniture that has been delivered. Mind you we ordered 3 items (TV entertainment center, kitchen set and bar stools). The stools wobbled, but the delivery man fixed it. The entertainment center was missing a screw for the doors to hang when it was first delivered, so that was returned. The second delivery of the door had a massive scratch upon delivery. Tha t too had to be returned. I have attempted to speak to someone from their GRT (Guest Response Team), but no one picks up after over 40 mins on hold. I have called for 3 days and still no response. I have called the local store from where we bought the furniture. Still no answer. This is HORRIBLE and EXTREMELY unacceptable customer service. So please shop here with caution. This is our FIRST and LAST time shopping here. I understand we are in the midst of a pandemic, but to be told a Customer Service Rep will call you last Friday (June 13th) and getting no such call back by Tuesday June 16th is beyond ridiculous. Now we are looking at just returning these items.
My husband and I bought a bed and mattress. The salesman, Mr. Price, was awesome so I do give him 5 stars. Customer Service is another story. We had our bed 3 weeks and it broke. Sent pictures to an email address and was told that someone would get back to me within 24-48 hours. It has been a week and nobody from Ashley has contacted me. This has got to be the worst customer service I have ever experienced from a so called professional company. If there were a negative star rating, I will give their so called customer service a negative 5 stars. They need to make this right!
Very poor service, went to pay a bill and no one wanted to help me smh
My fiance and I bought a sectional and dining table from this location today (June 13, 2020). Sam was our salesperson and he was informative and so sweet. It felt like we were chatting with a friend. I felt like he wanted us to be happy with our purchases, but I did not feel rushed or pushed. He made sure to get us the most for our money with the buy one get one deal. Overall worth the drive from innercity Houston and so pleased with our items and experience.
It's a decent selection I wish they had more but for what it is it's good. It will definitely work with you good or bad credit so don't be shy with it going and have a look at can't hurt
Very frustrated so far. On 5/13/20 I went into Ashley furniture looking for a couch. Finally found the one I wanted, sat down to order it. I was told AFTER I finished my paperwork that it would not be available until 6/15, but he thinks it might come sooner than that. At this point I was already not thrilled because I'm buying new furniture for an apartment and won't have a couch at all for a month! Paperwork is already done and my salesman agrees to knock off delivery price as compensation. Okay, fine. I'm still not thrilled but at least it's something. A couple days later the paperwork updates to say it'll come on 6/11. Fast forward to 6/9, I've received several emails/calls to confirm delivery on 6/11, confirmed eac