Ashley Store | Humble, TX 77338

Nick was very accommodating and attentive to our needs. He was detailed and answered all our questions. He made sure we were happy and understood our purchases. We highly recommend Ashley Furniture.

In February of 2022, I bought a living room set from this location. Miguel, the “home furniture specialist” convinced me to purchase a “protection plan” for $359. One of my specific concerns was will the plan cover the couches if the cushions start to sag. Miguel said yes. So I purchased the plan for the peace of mind of having the couches covered. After a couple of short years the cushions now sag to the point where your body sometimes hits the frame of the couches. Also, one of the seat cushions started to unravel at the seam. I filed a claim with the protection plan service and was advised that those issues would not be covered. I called Ashley’s customer service and advised them of the situation and asked if I could get a refund or even a store credit for the warranty since it was pretty much fools gold. I was advised to cancel the plan with Protect All and call them back with a reference number. I did as instructed and have been getting the runaround since. I have called them 4 to 5 times and each time I call they say someone will get back to me within a day or two. No one has ever called me back. I have to keep reaching out to them. The last rep told me that I would be getting a prorated refund since I cancelled the warranty early but they need to hear back from Protect All. How long am I supposed to wait? Also, Miguel advised that I would get a store credit in the full amount of the protection plan if I never used it. I can’t speak for everyone but I feel that my “home furniture specialist” was very misleading to make a little extra commission at my expense. $359 is a drop in the bucket for a multimillion dollar company but it’s not for me. Don’t make my mistake and do your research before spending your hard earned money. Not only do I feel that I’m out the cost of the protection plan, I feel that I am out the price of the couches as well because they are now going to be donated. I would not feel right selling them to someone.

My salesman was great and very informative, his name was JT. He made the process very easy and smooth, I just moved to this area so I was in need of a new bedroom setup. He got me exactly what I wanted. The delivery was very smooth and they were very nice, and especially quick. They set up my bed for me and even put my mattress on it. The reason why I gave 4 stars instead of 5 is because my dresser came with some of the holes drilled in the wrong spots. It was a pain to put it together because of that. Overall a good experience, just need the people drillin holes to pay better attention.

6/26/24 . Worst worst purchase ever , we bought a $2000 bed frame because my wife is due mid July with our first baby. We are getting the house ready for the baby and we bought the bed frame from them for our bedroom thinking everything would be smooth . WRONG! 1 .-Delivery fee around $300 ( which I didn’t pay and went to pick it up myself ) 2.- The warehouse where you pick up items is 40 min away from the actual store we purchased from 3.- it took the guys in the warehouse 2 hours to bring it out because they were too busy talking to themselves . I told them 2 times what was the update and they said they are working on that . If I was the owner of this company I would fire every single person there . Guy at the desk was dressed like he just came back from a fight . 4 .- guy that was driving my item dropped one of the items in front of me when he was driving towards the ramp because he was going too fast . They can check the cameras it’s on the cameras 5.- got home and started unboxing the items and one of main rails on the bed frame was cracked in half. 6..- called customer service right away and opened a claim with them and they said it would take 7-10 days to get the part that was broken reshipped to us…called exactly ten days later and now they are saying that the part that was ordered wouldn’t even be ready to be shipped until mid July with no ETA. (Which is when the baby comes) 7 .- company only cares about selling and once you have paid, they don’t care all all . They have a no return policy and now I can see why . They won’t even do a credit for us to just repurchase a whole new frame . 8.- I hate to write reviews but this time I feel if I can help someone like us avoid these problems in the future my job is done . 9.- we ask them to just let us return the broken item and just get another one and they said no . 10.- I don’t care about returning the item but I do need a bed frame for the new baby coming . I am not the person that buys something and returns it, but when an item Is broken then they should do the right thing . Saying all this I don’t think their furniture is bad we have many things in the house that Came from them but you cannot run a good company by selling only and once the purchase is made they forget you. They still have responsibility on the items they just sold . I just want a bed frame that’s all . Wife needs it, baby needs it, we need it and we paid for one and don’t have one . How sad !! If this company doesn’t fix things I don’t see a bright future for them .

Jonathan was very knowledgeable call the different beds and he was so perfossional and patient . I am so glad that we have established a great partnership for better sleep!

My experience at ashley is always great and miss Patricia is always helpful, friendly and patient. Would recommend anyone to her. Keep up the great job and thanks miss Patricia, ashley furniture you have a hard working employee.

Jonathan at the Ashley humble location was an excellent sales person! He made my experience smooth and easy! Very professional, pleasant, knowledgeable and courteous! I can’t wait for my furniture to arrive.

Definitely a great team, loved my purchase made Ms. Patricia was amazing and a sweet heart, My wife loved everything we bought!

The service was great! Nunuu was amazing! She was extremely patient with all of our questions and knew exactly what we were looking to purchase, based on our conversation. It was an awesome experience!

On May 30, 2024 at 1:12pm we walked into the store. No One greeted us , as we walked around for about 20 minutes , we observed 4 workers either sitting or walking around doing nothing. I will never purchase anything from a place with poor customer service.

Miguel was fantastic. He did everything possible to get me the best price. Top notch service!

I’ve been a customer of Ashley Furniture for years, my recent experience was great as expected. My sales representative Nunuu Nassor was phenomenal! She was very knowledgeable, patient and kind! Glad I decided to get my new Sofa set from here again

I'M UPSET, TICKED OFF, AND DISAPPOINTED WITH HOW MY SITUATION HAS BEEN HANDLED. I'VE SPOKE TO MULTIPLE PEOPLE INCLUDING STORE MANAGERS AND SUPERVISORS WITH ZERO CONCLUSION ON HOW TO GET MY MONEY BACK. THIS COMPANY IS A PURE SCAM. THE CONTINUE TO GIVE ME THE RUNAROUND OR PUT ME ON HOLD FOR HOURS WITH NO RESOLUTION. I'VE BEEN TOLD MULTIPLE TIMES A CHECK WAS SENT OUT BUT NOTHING IN OUR BOX SINCE 2022, IT'S NOT 2024 AND STILL DEALING WITH THE SAME ISSUE. WE'VE TRIED TO CANCEL THIS SERVICE TWICE NOW AND EACH TIME THIS COMPANY PUSHES THE DATE BACK AND REDUCES THE AMOUNT FROM WHEN WE FIRST STARTED THE CANCELATION. THEY'RE TRULY TRYING TO STEAL ON OUR MONEY HOPING THE 5 YEARS WILL PAST AND WE WON'T GET ANYTHING BACK ON A SERVICE WE ONLY USED ONCE. ASHLEY FURNITURE AND GBS SHOULD BE ASHAMED OF THEMSELVES. MY WIFE CALLED TO CANCEL THE SERVICE THEY TOLD US A CHECK WOULD BE MAILED NOTHING. I CALLED THEY TOLD ME A CHECK WOULD BE MAILED WITH FOR AN EVEN LOWER AMOUNT STILL NOTHING. I WANT ALL MY MONEY BACK THESE COMPANIES ARE BOTH A SCAM SELLING A WARRANTY THAT'S FALSE. ASHLEY WILL PUT IT OFF ON GBS AND GBS WILL PUT IT OFF ON ASHLEY WHEN BOTH PARTIES ARE WRONGLY WORKING TOGETHER TO SCAM CUSTOMERS.

I had a very nice and friendly experience at Ashley Furniture store, next to a very good price discount,I would recommend this place to everyone.

We got help from Nick Thomas and he stated that our bar stools were going to get delivered on Sat May 11th, but he did not submit for that day and lied to us and now they will get delivered on May 18th. We will take our business somewhere else.

Jonathan was great and definitely hooked my partner and I up with some great deals. Definitely ask for him whenever you visit. Huge, clean store.

Great customer service from Jonathan. Very helpful and friendly sales staff

First time at this Ashley’s and I am coming back again! Outstanding customer service and very professional. They are willing to work with you so you can get your needs met. I definitely recommend this Ashley’s store in humble.

Gabriel was awesome. Very attentive and helpful. I’m excited about the new pieces I just bought.

Pan was very helpful and knowledgeable. Happy to do business with him!

Best experience. Very open and down to earth

Great customer service thank you cle and Pan!

Highly recommend Ashley furniture store in Humble. My parents were satisfied with the customer service that Fabian, their sales representative provided.

Awesome experience today Miguel was an awesome salesperson with awesome customer service!!

Our associate, Gabriel was outstanding! He helped us find exactly what we were looking for and made the purchase easy.

Fabian Rodriguez at the Humble TX location was a dream to work with. We knew what we wanted and he took care of us. Thank you guys for the perfect patio furniture. Will definitely be back!

The mattress in the store is different then the one I received. I was told I had 90 days to exchange it but I was lied to, they say they can’t exchange it. first and last time i ever buy anything from Ashley furniture

I had a really good experience with the sales manager Nunu.. She was very helpful and knowledgeable and helped my decision making easy.. I will purchase again from this store in the near future..

John was a very good help to pick out the furniture..!

Amazing customer service! The manager, Nunuu did an awesome job supporting us as we picked our product and with the purchasing process!!!

Nunu was great. She listened to our concerns and our needs and guided us with the right purchase.

Nunu provided an excellent customer service. Thank you Nunu for your patience with us.

Miguel met us as we walked in the door and he was very helpful and attentive without being intrusive during our entire visit. He patiently answered all of my questions , provided optional purchase options, and was very professional up to walking out the door! Very positive experience.

My sales rep, Patricia, was rude and unfriendly. There were several times when I almost walked out but this was my only day off. When I declined the extra protection she really was nasty towards, no eye contact, no smile, no small talk. She was unpleasant. As for my purchase I'm happy with my new furniture and happy that they had the same sofa I saw online same price.

Work with us on the price. Good quality furniture. Only wish delivery was all inclusive from wearhouse and off the floor.

JT was very helpful and made our experience very comfortable.

Awesome experience. Shown all over store. No pressure to buy. I chose to make a purchase

Jamal was super helpful and very much patient with us. I recommend 10/10

Great service. Cle worked with me on my budget for my new couch, he was very helpful.

Today I went to Ashley to buy three barstools and Patricia helped us, she is absolutely amazing!!! She was great through the whole process and really tried to help us out! Godbless Thank you

Outstanding service. Pan did an amazing job helping and us.

I could not have asked for a better experience. I was warmly greeted upon entering the store. Jonathan introduced himself and asked if there was anything he could help me with. When I told him that I was just browsing, he gave me the space to do just that. He was attentive, but not over bearing. I didn't feel rushed or pressured to make a purchase. He was very courteous, informative, and patient. Also, I loved that there was a sense of genuine camaraderie amongst the workers.

Jaylan Culmer provided great customer service

We came into the store and was greeted by Pan a store associate and he helped us find the perfect rocking recliner! Very professional and knowledgeable on inventory and made the transaction as smooth as possible! 10 out of 10

Great customer service and selection. Store manager gets an A+

I LOVED our experience at Ashley’s!!! Went in for a sofa and came out with a sofa and a friend!!! Lee is amazing and worked so diligently to meet our needs!!! Truly if you’re looking for any furniture I highly recommend going to see her!!! The furniture is beautiful and worth every penny!!

I called to verify what I saw online. Once in the store I was greeted by everyone. And helped immediately. It was a smooth and easy process. Fabian and all the sales staff were great. I highly recommend this store. 👌

Very helpful staff, just a tad pricey.

Fabian was a great help in picking out our furniture! Very professional and kind.

Miguel was very professional and personable. He definitely listened to our “needs and wants” and found us the sofa and love seat we love!

Miguel was extremely helpful with helping my partner and I find the perfect couch for us, going as far as helping us rearrange sectionals and moving over other mock pieces of furniture to visualize our home. Great experience overall!

It was a great experience. Excellent customer service. Salesman Jamal Turner answered all of our questions and was very professional.

Fabian was the gentleman that helped my family and I. He provided great service and knew exactly how to help us out. He was very patient with us as well.

I went in looking for a bed and a smart frame, and left pleasantly surprised at how simple and easy the process was. Pan helped me find exactly what I was looking for! They had a great selection with lots of options for different sleeping preferences. Would recommend shopping here.

Martin did an outstanding job of helping us find the perfect bedroom suit for our son ar a great price! He was polite abd helpful, and this was a wonderful purchasing experience!

Thank you Fabian for giving me and my wife a great end of year Deal. Making the experience seamless and financing possible. Looking forward to furnishing rest of house in Near future. Happy New Year.

Experience was nice! Until they require to write down my driver's license information...this made me uncomfortable...so I left!

My recent experience with the Ashley Furniture Store management team in Humble, Texas was great.They assisted me in the process of filing the warranty claim on my previous furniture purchase. Once I filed my claim with Ashley Furniture warranty division. The warranty claims solutions team promptly responded. They advised that my damaged furniture would be replaced with all new furniture of equal value. A few days later my new replacement furniture was delivered to my residence....Great combined team customer care! Richard Matthews 12/29/2023

Ashley had exactly what I wanted in a new recliner and the service was outstanding. Thank you Miguel! Andy the manager was wonderful, too!

Pricing was inaccurate in store. I had to tell the person who helped us that it was inaccurate by a good amount

I received great service! The salesman Hector was patient and not pushy or impatient, he’d give me time to think about my selections. Loved my experience shopping at Ashley’s’

My initial experience with the Ashley home store was positive. I purchased what I believed was high-quality furniture. I paid approximately $3400 for my sectional from Ashley Furniture. I had a good representative who I liked. Since I have made the purchase, I have been nothing but utterly disappointed with the lack of commitment that Ashley furniture has to customer service. They do not deserve a star, but I am required to at least give them one star. My issue with my sofa started in September 2023. The sofa was purchased new in April 2023. The sofa Cushioning has had issues. I waited over a month for a technician to come out and fix The problem. Less than a couple weeks later the same issue surfaced on the same piece of the sofa sectional. I contacted Ashley again three different times and submitted a warranty claim. Thinking it was resolved. I called to find out when they were going to send a technician and they indicated that I had never called into submit another warranty claim. So I re-filed another claim and the customer service representative asked me to flip over the couch to get a label. There was no label, but I discovered that the dust cover was installed terribly which Dropped my confidence in the repair process. I have attached these photos to show the workmanship. According to all of the customer service representatives that I have spoken to there is a standard, and that is not factory Standards. due to my findings, I requested that Ashley just replaced the corner section. Even though the photo showed that the technician did not do the work correctly, they said their process was to try to repair it again. At this time I decided to go into the store and speak with the manager who indicated that Ashley does not allow them to do anything on a customer service level other than sell their product. He did ask me to send photos and that he would send the information to someone he knew to see if he could do something. Unfortunately, the manager did not follow up with me and there was no change in the process. I am still stuck in repair purgatory trying to get parts for my sofa. It is now December 20 and I’ve just had another outstanding call with Ashley. I was to receive my parts two weeks ago and now they are telling me the first week of January. I was hoping to relieve myself of this issue in 2023 but I guess we’ll be carrying it over in 2024. My biggest complaint with Ashley is on the customer service side. There is no urgency to deal with these issues. And there is a lot of generalized answers that mean nothing. I spent my hard earned money with the company that I thought I was buying a quality product. I did not get a quality product and I do not have a company that is backing up their product. Based on this experience, I would not recommend purchasing any products from Ashley furniture. Yeah Brian Link Just an update to my issue Ashley has still unsuccessfully repaired the problems on my couch. I have had four technician trips to my home, and none of them resulted in any repairs. They keep sending parts and resending parts and they keep sending the wrong parts. It is a constant cycle of horrible customer service. I hope to someday update that I have had my work completed. Original estimate do time of delivery on the parts was December 20. I think they met 2024. Ha ha anyways Ashley is very unreliable on the customer service side if you have issues.

Fabian was great awesome customer service will be back!!! #humble location

Jamal and Pan were efficient, patient & great salesmen attending to all our needs in furnishing our new home in Mason Woods located in Cypress, TX!!! Thank you.

Fabian answered all of our questions, moved the chair for me to match to couch and really helped us out.

I had a great experience doing business with Ashley Furniture. They are very welcoming once you enter the store and very accommodating in meeting your needs. Special thanks to Nunuu Nassor for assisting me with my purchase, happy customer.

Patsy the sales person was great and knowledgeable. The manager was friendly and polite. The store had an peaceful atmosphere. They made you feel like you were a friend not an customer.

No pressure, helpful salespeople. Got what I wanted for a good price.

>> Update 12/18/2023 This is still a terrible company. Finally had a customer rep. text me apologizing over the weekend, ask what they could do for me? Told them I took off 2 days from work and lost money because of there inability to deliver on a correct schedule. Got a text back, basically saying, sorry we can not do anything for you because your item had already been delivered. Replied back and said, don't worry about it, I will just give you bad reviews on every platform (google, facebook, instagram, etc.) I can find every time I think about it and have time to spare. >> Update 12/15/2023 Table and Chairs were finally delivered 15 days past the date they were suppose to be delivered. Terrible customer service and multiple failed delivery dates. >>Update 12/14/2023 I got a text and an email saying my delivery is scheduled for this Friday. Kind of odd since they told me several times previously they only deliver to my area on Thursdays. Wait and see!! >>Update 12/13/2023 Still Terrible. Still no response from anyone. >>Update 12/11/2023 Still Terrible. Still no return calls from (3) of the customer service people and actual salesman I talked to last week. (2) of them said you will get a phone call back within 48 hours, actual salesman said I will have manager call you tomorrow (last friday). >>Terrible. Sales people are friendly. But after you pay and leave, who knows when you will get your furniture. It will deliver Thursday, nothing, it will deliver next Thursday, still nothing, it is estimated to deliver next Thursday. Not going to hold my breath.. Terrible customer service. Talked to 4 different people, they can't tell me anything. Somebody will call you back, nope never happens. This is the 3rd time in 7 years I swore I would never buy from them again for the same type issues every time. Sister same problems a couple years ago. Daughter n Law same issues last year. Ashley needs to find another vendor for deliveries, the current one is terrible.

Very good price

Great customer service! My mother and I were glad to have someone who knew all the information we needed/ had. We ended up buying 2 pieces of furniture!

Miguel was absolutely wonderful. He has great customer service and is very knowledgeable. Looking forward to doing business with this location just because of him!

They were very helpful finding the right pieces that we were looking for and for the best prices. I would definitely working with them for all your furniture needs.

It was pleasant I was able to find what I was looking for sales person and manager were very helpful.

I had a great experience shopping for a coffee table. I was looking for something unique. Lee was very helpful with her recommendations. She was knowledgeable, friendly and patient she assisted me in getting a great price. It was a personable and pleasant experience Thanks Lee!.

On 11/24/2023 made a purchase on some bunk beds. 11/25 I picked it up from the warehouse, got home and started unboxing the items and noticed that the head rest was broken, parts of the beds head rest weren’t assembled correctly, half way assembled and not glued on and found more broken pieces. I called the warranty department and explained them the situation. The person I spoke sent me an email for me to upload pictures of the broken pieces and stated that it would replaced on Monday 11/26. Did not received an email nor a phone call so I called back. Person I spoke to stated that there was no claim put in or pictures uploaded. So I started the claim again. Long story short, they kept giving me the run around calling this number here, texting this number there until finally I spoke to the store manager I believe Andy is his name and he told me to email him pictures and a call back number, he went out of his way to help me by reaching out his boss to see if the claim could be expedited. On 11/30 I received a call to set up a delivery and pick up but that the earliest delivery would be on 12/8. Moved in to a new house and purchased furniture from Ashley so my girls could sleep on their new beds but now they have to sleep on the floor till we get the new beds 2 WEEKS after I originally purchased it. This would be my first and last time I’ll make business with Ashley Furniture . I DO NOT RECOMMEND THIS STORE TO NOONE, unless you want bad service. If I could give this place 0 star ⭐️ I would. Never again!

One box was taped up and had missing pieces. Couldn’t complete the bed construction. Now I have to call customer service again. Previously the delivery was canceled by Ashley because the item wasn’t in the warehouse. Delivery guys delivered what they were given to deliver, can’t blame them.

Very professional.

Wonderful experience.

Highly regret shopping here. Upon delivery one item was already damaged and and now like 2 months later all of the varnish on top of my tabletop is coming off . It's just really cheap overpriced furniture with bad customer service. If I could turn back Time and go someplace else I definitely would. I'm just stuck with a bunch of junk now.

Overrated overpriced cheap furniture Never go buy furniture at this place your going to be disappointed

Convince, no-pressure experience.

Patricia was so patient and helpful with us!

Knowledgeable and courteous. No pressure!!

My sales representative handled me well on my call-ahead to the store for item availability, and while on-site at the store location, as well as the personnel at the store outlet warehouse for item pickup (front office reception and warehouse order fulfillment personnel). Great, professional, and efficient service, and will continue doing business with Houston area Ashley Furniture Store.

Customer service leaves once you sign. I purchased at market price a mattress and was not aware that it did not come with a 30 day comfort guarantee. After 2 nights I was in horrible pain. Called in several times getting the run to include call back on day 30 sending pictures and then texted ALL SALES FINAL. Do not shop with this company. I can see if it was on sale or something but it was not and now I'm stuck sleeping on my sofa after an expensive purchase! Angry is an understatement. Update. Someone reached out and said I will get an email that was days ago, they ignore you hoping you go away. I beg you go to Living Spaces like I should have!

Miguel our sales rep. Was the best. He was very helpful and knowledgeable about the products we were interested in.

Fabian was extremely helpful and very professional.

Absolutely wonderful service and hospitality. Made the entire process enjoyable!

Great selection ,same as sales people , but the best service was provided by delivery personnel.

This was a great experience. The sales person showed such a variety. We made our decision without pressure. We are satisfied with the customer service. Thank you

I am disabled and they was very rude to me to be the store manager 😒 and did honor my merchandise.

We had a great experience with our Salesman, Chandler. He immediately greeted is upon entering and welcomed us in. He listened to we we were looking for and walked us around to show us what he had. While he was showing us this particular table his Boss (didn't get his name) walked over , greeted us and started to help Chandler with the table. The over all experience was quick and easy, Chandler and his Boss were patient and very professional. We will definitely be back to shop.

I went there looking for a particular dining room table it advertised online. I was hoping I would be able to get it in the store or have somebody put it together for me if I bought it well that was a no go. Also, I don’t like when people follow me around or being pushy about buying something I want to be able to walk around look and see what they have and if I have any questions, then I’ll come and find you or introduce yourself, and then step back.

Very warm smiles, great energy from the entire staff. Thank you Cle, for all of your time and patience

We bought a bedroom set until 3 weeks ago. They said that only the dresser is in stock. They said that they will deliver the dresser in a few days, but that they will deliver the other products in 6 weeks. We accepted this situation. When they brought the dresser for delivery, it was damaged in a few places and there was no box. The officer who brought the product filled the damaged places with a pastel pen. We said that we would not accept the product in this way and they took it back. A week later, while waiting for a new packaged product to arrive, they brought the same product again. When the places filled with pastel pencil were touched, he was painting her hand. This time, the officer told us to accept the product instead of sending it and then call the customer service. We did as he said. However, customer service was not interested in us. We went to the store we bought it from 3 times. They said they were interested and made a registration. The last time we went, the employee named Andy was more involved. He told us to wait until Thursday. I hope someone will take care to rectify this situation. I think they sent used product. I'll post again to update the status after next Thursday.

Miguel was great. He greeted me and asked if I needed help. He also allowed me space to find what I wanted. He checked in and informed me there were more options upstairs, which I was unaware of. I ended up choosing a set from upstairs. Entire process less than 20 mins.

WORST EXPERIENCE EVER - Sales Team lied about options, deliveries and service. Furniture very LATE, multiple times tried to deliver damaged items over and over, quality delivered didn't match store and NO RESOLUTION.

The door was opened for me with a very pleasant greeting from NuNu. She told me to look around and she would check on me to see if I liked anything. Her greeting was so warming that I looked for her when I discovered the item I desired to purchase. She was able to give me a discounted price, so I added the protection plan. The delivery is in two days. The sale was quick and I was out in 40mins. I loved the experience. Great job NuNu @Ashley's Furniture.

But too expensive

Love the salesperson!!! Very helpful!!!

Update- repairs have been rescheduled 3 times. Now scheduled for Nov. 2nd. Never experienced such poor customer service! The customer services ends when you walk out the door. I have been sitting here I the show room for over 30 minutes trying to get a resolution. Ordered 8 dining room chairs. 6 are uneven, 4 are stained. I also purchased a 5 year warranty and was told you get the money back if you do not use the warranty after 5 years. Have been trying to cancel th warranty for 7 days. Found out you only get a store credit that expires in 180 days. I have called customer service multiple time, am put on hold till the disconnects. I have been told so many different things. One thing I know is I will absolutely never do business here again! I will update this review if I get a resolution.

Customer service was excellent and respectful, sales representative gave me alot of options to choose on my budget.

Great experience!

Got an wine table that was part of an old display its awesome great costumer service Ms. Thornton awesome person she was great right at the beginning

Pan was so delightful to deal with. Upon entering the Humble store he offered his assistance but I said I just wanted to browse. He allowed me to do so but was there if I had questions or needed assistance. I was very happy with my purchase, the price paid and the fact that the items were in stock and will be delivered in a few days!

The sale rep Jaylan Culmer is very cool, calm and pay attention to all my details as per my need. She is very professional and made my visit a very smooth, memorable and pleasurable one. I got a good deal and good products for my need and money. I highly recommend this store and most especially, Jaylan Culmer the Sales professional

Our salesperson, Patricia, was very helpful in what we’re were looking for.

I won a $1000 gift certificate for Ashley. I had an exceptional experience from the time I walked into the store and met Jaylen. I was not sure how I wanted to spend it so I walked the entire store and Jaylen was very patient answering all of my questions and assisting me. I would definitely go purchase from them in the future and highly recommend Jaylen as she has superior customer service.

Great service, no pressure, very helpful

I had a wonderful experience. Everyone was friendly. I couldn't have asked for a better experience when purchasing furniture.

Joe was great! From beginning to end. Wasn't pushy and was very informative. Highly recommend him and Ashley's furniture.

My disabled uncle Robert Salinas bought a Bedroom set from this place spent over 2k the bed came incomplete when he disclosed this the establishment said they promised the part would be here in 1 week. 1 week later he calls the establishment and they give him the run around and tell him they never ordered the parts and he needs to find his bed number , order and pay for parts for a bed he already bought he has been sleeping on his living room floor for 2 weeks and the establishment only seemed to be concerned prior to buying the bed after he bought it they could care less

Best experience From the sales person Pan to the delivery guys, very efficient and with Quality items

Alicia Gibson was helping us and she is absolutely the best! She is very knowledgable and can connect with the customer. We appreciate Alicia very much!

I purchased a pretty nice bed with big head board. In the store it seemed very sturdy. It was delivered on the July 8th. The head board sways at least 2 to 3 inches. It will eventually break and be worthless. I have been trying to contact the Humble store since Sunday. Nobody answers the phone! I finally text with a customer service rep and she tells me no exchanges or returns. I told the salesman I would be back to buy a living room suite and office furniture. Budget was around $6000. Sorry Ashley you have lost my business due to the lack of customer service and dishonesty.

Great experience and customer service from Pan.

Horrible experience from the start! A salesman came over and went right to my EX husband to shake his hand and welcome him and disregarded me! I was the one buying furniture! I did not get the headboard that i wanted and the box springs were never ordered! I waited 6 weeks for the box springs!! They even tried to charge me more but i was able to prove the original quote!! Beware! I will never buy anything from them again

The salesperson was very pleasant.

UPDATE November 2023 After suing them in court and filing dispute with the credit card company who accepted the dispute given i captured proof of their mistake on the fabric of the sofa...they finally replaced the sofa with the correct fabric. And I made them pay my court fee. Advice to others. Sue them and dispute if they wrong you. This was my last shopping at Ashley furniture. Never again. UPDATE July 21, 2023--- The worst experience of my lifetime with ANY store continues with this terrible furniture company. The person below who wrote a response, i sent email and phone call...no response. I went to the store and the Store manager Evan acknowledged in writing that they gave the wrong fabric sofa. Despite that and over 20 phone calls to corporate office who either hangs up, or says their system is down and they can't do anything, or they'll flat out lie that they have the store manager's note I documented...so more than a month later, i don't have the sofa with the fabric i wanted. I've now filed a Court case against them and taking my dispute legally. YOU ARE BETTER OFF SHOPPING SOMEWHERE ELSE. Don't become a fool and fall for their deceptive sales tactics. This company is better off being out of business. See you in COURT Ashley Furniture!! ----------------------- Read the reviews, and saw that people had bad experience here. But decided to give it a shot since I just wanted a simple fabric one piece sofa. As soon as I arrived, Patricia (salesperson) came to help and we told her 2 fabric types we DO NOT want, leather and velour. We found a sofa with nice fabric (coarse) upstairs. It was off-white. We asked her if there are other colors and she said yes there is a gray one and it will arrive by end of week. That's all. So we accepted that and bought it right away. Easy. Delivery came today and delivery guys asked to check for damage and we didn't touch the sofa just examined it for any dents/holes and didn't see a damage so accepted it. As soon as they left, we sat on the sofa and touched it, and it was VELOUR. Completely different fabric type we chose which we couldn't see just looking at it, only when we felt the fabric. Went to the store and called customer service, and they just said, sorry, we don't exchange. All we want is the right fabric and if they don't have grey color in the fabric we wanted, we will take the off white. But nope...they won't do anything. So due to their sales person not telling us the fabric is different and we got the wrong fabric item, we are stuck with it and store wants nothing to do with us. First time Ashley Furniture, last time Ashley Furniture. IF there is a DECENT person at this store, hope they do the right thing and exchange this gray sofa for the right fabric or off white if they don't have the gray in the fabric we ordered. Meanwhile, i will dispute thru credit card company since my card guarantees receiving the right item i ordered.

I would try another location this was my first furniture purchase a old sales unprofessionalist that works there name CLE PRICE just wants to max out your credit limit. I needed a monkey board for my platform bed and he insist that i need the big one knowing the type of bed i have but now i see he was run in a game an playing with my money because now he wants to get rude while telling a lie that i didnt ask for it well now ill play with his !

We were very under impressed. There are other furniture stores and the prices were not that great. Pushy sales people

Pan is a excellent Sale Rep I’m happy with his service the store manager is great I will definitely come back and do some more shopping I love this costumer service. Thank you guys.

I've purchased Ashley furniture several times. It never disappoints. My experience with the Humble store is good. However they are having issues with thier internet service which has caused some delays. But all in all its was a good experience.

The moment we walked in the atmosphere was pleasant. We were greeted by Joseph and was also helped by Fabian who was also pleasant. We ended up with Joseph and although we were spending money when I tell you we had a good time we had a good time he was like family by the time we left. We will definitely be back just because of the experience. Thank you guys

Very easy shopping and purchase process. Both our sales person, Chad and his manager, Andy were extremely helpful. Very satisfied with my purchases!

Bought a couch and financed half of it . They said come here every two weeks and make the payments. Down payment of half of total amount done(1k) . When It was not deleivered on the agreed date , realized later on second visit at store reason it hasn’t been delivered, ……..it wouldn’t be delivered till it is fully paid. Totally different what was agreed at the stores at the day of first visit and like I said half paid . Also was a big Surprise charged close 300 bucks to deliver it. I feel bad for not having the promises delivered. My wife and teenager daughter witnessed all of it. I asked to refund me and let’s see if money comes back to my account.

Awesome experience and great help

The variety and selection in this store is excellent. The sales staff are very personable.

very helpful and took the time.

Helpful but not pushy, good selection and prices.

Great, easy, quick purchase.

*UPDATE* 6/10 The sofa of the sectional is damaged on the frame which prevents completing the sectional in full formation. I contacted the original salesman and he then gave me a number to call to handle the issue. I called that number and was told someone would contact me within 72hrs to send someone out to correct the issue. That was 2 weeks ago and still no call. I’ve called the store and no answer. The automated system saying the store is closed and call back during normal business hours then hang up. All my calls have been between 2-7pm well before the store closes. I go to the store in person and is greeted by the original salesman (Gary) of my order. Told him why I was there and needed help getting the issue resolved. I asked for the store manager (Nick Thomas) who also helped with the order and was told he no longer works there and they’re having issues with staff. Not sure how true that is but anyway. I then was pointed out to the current store manager (Andy) that day on 6/8/23. I sat and waited for him to finish talking with a person he was talking to. He walked over to where i was sitting & I explained to him what’s going on, what I’ve been through so far and that I just wanted it resolved as it’s been far too long already. I showed him pictures of the damaged frame and how the sofa is still wrapped in plastic showing it haven’t even been fully assembled or sat on yet. He commented on my patience with the issue. I suggested that I can take the sofa back to the warehouse myself in exchange for another one. He told that would have to be a special request for that to happen. In that moment I don’t see why he didn’t request it himself and solve the problem right then and there. He began to tell me they’re having issues with the phone and things are delayed and he has a list of similar issues he have to turn in to his manager (Shan) who would be giving me a call Friday evening about my issue. Well today is Saturday evening and I haven’t received a call. I’ve called the store multiple times again today and still no answer and same responses from Thursday. This is unacceptable. I just want this resolved just as fast and aggressively as making the sale. Please help get this resolved! Pleasant shopping experience. We didn’t anticipate purchasing anything from Ashley as we had the store and item we planned on buying from in mind. Just went in to see what Ashley had on display before making the initial purchase from the other furniture store since they were close n proximity. Turned out we found a sectional we liked and didn’t make it to the other store. The salesman was great with showing up different price options based on the setup of the sectional. Offered a nice discount to secure the deal & explained the policy of returning if there’s an issue with the selection as far as fitment in the area. That made us feel more comfortable with making the buy so we closed on the deal as it’s a win win situation. If it fits well great. We have a comfortable stylish piece. If not we get refunded to purchase something else. The extended warranty option was a plus as well.

(Translated by Google) Miguel Lopez helped us very friendly excellent service 👍🤩 (Original) Nos ayudó Miguel Lopez muy amable excelente servicio 👍🤩

Too many bad reviews next to each other make me nervous. I am going to rooms to go.

Great sales specialist that was knowledgeable and very helpful. The store manager was also very friendly and was able to price match the sites price for the tables I wanted.

Representative was very informative & remembered us from previous visit pleasure working with him.

Edit: They finally delivered it. The delivery guys were nice, fast efficient and helpful. They may be the best part of the experience. Good luck getting something ACTUALLY DELIVERED that they "have in stock." This store is an actual joke and I should have ordered my stuff from the one here in Spring.

Fairly stress free experience. Martin was very willing to help. Overall a positive outcome.

The service was excellent and the sales man and the manager was caring of what I desired and was very detailed about the product

Quick , informative, excellent service.

I think Ashley’s is super great, especially their sales lady, Alicia Maria, she is one of my favorites. Always helpful and friendly. She is on top of her business! Greets you with a smile, gets you exactly what you need! In and out! Very beautiful young lady! Thank You!!!

My salesman, Cle Price, was amazing. Very attentive without being pushy. Knowledgeable and efficient . ( I had lots of questions ). I’m very impressed with the service. Can’t wait to get my new living room set.

Pan was very helpful and informative!

Pan was Friendly and knowledgeable And not a pushy salesman 👍

I purchased a media center from AF. My sales person set up a delivery date. On Feb. 17, 2023, I received a text from AF stating that they were 30 minutes away, after waiting one hour; I decided to call the delivery dpt. They informed me that the driver did not have my merchandise on his truck, nor was it in the warehouse. Needlessly, I did not get my furniture and was sent a text stating that I needed to confirm another delivery date. It is too much of a hassle to spend my money at AF. Obviously, they don't want it, anyway because if they did, they would treat their customers, better. I went to the store and canceled my order. Will go to another store where I feel good about spending my hard earned money! DON'T TRY TO REACH OUT TO ME, I AM DONE! DorethaTrotter

Totally awesome transaction from the time o walked in the door. My sales rep, Martin R. is really great at what he does. And thanks to Ashley and the entire staff. No pushy sales reps…I loved that , cause I already knew what I wanted and didn’t feel forced to purchase other items…he asked & recommended , but wasn’t pushy at all. Even though I knew in my head I’ll be back to purchase more on a later date.

Great customer service and there employees attend me so quickly as soon as I enter the store

Patricia Espinoza at the Humble location is amazing. She made the whole experience easy. She is kind, compassionate, patient, genuine, helpful, and she truly has your best interest at heart. She helped me finding what I needed and she was not a pushy at all. She is a great listener, a great asset for Ashley Furniture. Thank you!

(Translated by Google) What a decilution with this furniture store, it is the date that nothing in my dining room has been resolved. I bought it in September 2022 and I put insurance on it and ws date that they do not solve anything for me, so I will never buy there and never recommend it to anyone, why not? They solve nothing for me, they just pass the ball to each other, what a revenge store and what a disappointment ... and good to collect the monthly payments but not to solve .... 👎 (Original) Que decilucion con esta muebleria es fecha que no an resuelto nada de mi comedor lo compre en septiembre del 2022 y le puse aseguranza y ws fecha que no me resuelven nada asi que jamas en la vida comprare hay y de recomendar jamas a nadie por que no me resuelven nada solo se pasan la pelota unos a otros que vengienza de tienda y que desilucion ... y buenos para cobrar las mesualidades pero para solucionar no .... 👎

Bought a high end mattress which caused us pain and sleepless nights. Spent $3500+. Poor customer service. Multiple calls and hours of phone time later, the best that Ashley can do is $200 store credit.

Joe was a great salesman at Ashley's. He took the time to explain several options to us and listened to our requests. Great customer service!

We were lied to and tricked by ALICIA GIBSON a sales person for Ashley Furniture. We were told we could return what we purchased and exchange it for something else if we weren’t comfortable and happy with our bed. She lied and we believed her and didn’t feel like I had anything to worry about. It was late they ordered the wrong merchandise so I came back to quickly sign a new contract. I wish I would have waited instead of rushing and believing in someone who seemed to know the policy and the merchandise very well. Sleep is the most important thing and she did that just to max out my 3,300$ limit so she can get her commission. Please be aware and read what you are signing because there is NO RETURN OR EXCHANGE. THE MANAGER ACTED AS IF HE WAS UNAWARE that she didn’t know the absolute NO RETURN POLICY. I don’t mind spending 5000 dollars for the best sleep of my life so it’s not about that it’s about the flat out lie just for the 3,300$. We will never shop here again! This is what we got and it doesn’t look like it should. We have yet to get this resolved since we bought it in Mid. November.

Ashley Furniture Home's Representative Joe was awesome, positive attitude, great approach, and total knowledge of the placement of furniture. Great customer service support skills. Thank you

Fantastic customer service!

I should have known better then to purchase again from this store. I was very specific with sales rep that I needed my items by a specific date and was assured the delivery date was available. I receive delivery schedule for a week later! This same situation occurred on my last purchase. I’m beyond disappointed.

I have bought couches from them twice now and had problems both times from them. We bought two leather couches with power recliners and had problems with them from 3 months after purchase and began the process of going through the warranty company they sold is montage and was never able to get anything done. Then we attempted going through Ashley corporate and the store front and was never able to get anything done so we ended up donating those couches. We decided to give them another chance hoping that the previous issues were just a one off. So we bought another couch from them this time we went simple with a couch with a chaise lounge. We thought should be no problem with this right? WRONG! It showed up with a hole in it and we have started trying to get it fixed or replaced and have already been run around in circles and this has only been since Friday December 2nd 2022! Never buy from Ashley furniture !

Kinda hit and miss Hard sale and less interested if any sign I was not going to buy

Alicia was our sales lady who was very knowledgeable about all the beds in the store. She helped us with our selection and offered tips that we hadn't thought of. We were going to purchase 1 bed, but also decided to purchase another mattress for 1 of our other beds. We will look for Alicia if we have any other furniture needs. Thank you, Alicia. Edith and Jerry Henson

Gary was really patient and helpful thank you I definitely come back I recommend the furniture they have really good quality pieces 👌

Went to browse for new furniture and ended up purchasing a living set. We received awesome customer service from sales associate Drex. He was knowledgeable about the items and all of the financing options that were available if we needed to take that route. Black Friday Door-busters were a bonus to us!! As we were able to apply it for home decor accessories. Pleased at the service we received.

The service at the store was great 10/10. However when I went to the warehouse to pickup my items, the wait was more than 1 hour long. Horrible!!!

Bad service in store but delivery service is horrible. To bad the furniture is nice but the quality of service is bad.

My visit was very pleasing. Mrs. Natilon McGraugh was very patient with me. I would recommend her to my friends. Her managers were very good as well. Thank Mrs. Natilon McGraugh.

(Translated by Google) I didn't like it at all...they hook you saying that you are going to pay a comfortable monthly amount for a bed...and in the end they lock you up with double or triple what the advertised beds have...I recommend that you look for other more reliable and less deceitful furniture...a total scam... (Original) No me gustó para nada..lo enganchan a uno diciendo que va a pagar una cantidad mensual cómoda de una cama..y al final lo traban a uno con el doble o triple de lo que tienen las camas anunciado...recomiendo que busquen otras mublerias más confiables y menos mentirosas..una total estafa..

I purchased in September. It's almost Thanksgiving I still have not received my furniture. I have been given 7 delivery dates. Nobody at the Humble store will answer the phone. We purchased 10k in new furniture and nobody could figure out why I could not get my furniture delivered. So after much frustration I cancelled my order with the Humble store today November 19th. I went to the Conroe store ordered the exact same furniture for 4500.00 less. The Conroe store actually went to other watehouses for my furniture order. So when Humble says it's beyond their control it's not! All my furniture will be delivered on the 26th. Humble store is horrible.

Willie Sells did an amazing job helping me through the furniture selection process. I was welcomed as I entered and provided great customer service. Thank you!

EDIT: It’s been a week since I reached out to the “owner” who responds on each of the negative reviews and I have yet to hear back. I’m sure they’re swamped considering how many complaints I’ve seen, but I have no faith that this is going to be resolved. After more than a decade of buying furniture almost exclusively from Ashley, I can confidently say that I will never purchase from them again. ORIGINAL: I purchased a mattress after testing it out in store. When I received the delivery the mattress came air sealed in a box, which was not mentioned when I was purchasing, but I gave it the benefit of the doubt. I let the mattress decompress for 48 hours and then tested it and was surprised at how severe the differences were between what I tried at the store and what was delivered. I can’t lay on the mattress without sinking into it; if I sit on the edge of the bed the mattress sinks down to the bed frame. I went back to the store to see what options I had and the difference in attitude from the sales and customer service teams between when they’re trying to make a sale and when they actually have any concerns is astounding. I was told a third party technician would have to come out to inspect the mattress. Of course, this tech didn’t find any issues and said I was ineligible for any return or exchange. Again, the mattress might be the comfort level intended at manufacturing, but it does not match the product on display at the store. How is a consumer supposed to purchase a mattress if not by testing out a floor model at the showroom? I even went back multiple times and took photos/videos that show how much firmer the model on display is. Beyond that, the customer service team told me that managers wouldn’t offer me anything different and they wouldn’t provide managers’ information to let me speak to them. If you want customer service you either have to call the line that handles online purchases (and they won’t help) or you’ll get transferred to the store location’s line and begin the cycle all over. I even found three additional customer service emails on the Ashley website and none of them are actually in use.

Great prices. Good salesmen. Still awaiting my stuffs

Miguel was awesome! Super patient and kind.

We received great professional customer service from Pan at Ashley furniture in Humble, TX. He is very knowledgeable about the products and is courteous as well. Ashley furniture has a large selection of furniture and rugs to choose from. We bought our current living room set from Ashely’s 13 years ago and it still looks great. That’s why we went back to Ashley’s for a new one. I am hoping the quality and sturdiness is still the same once it is delivered. Thank you.

Great furniture shop. The sales people weren’t pushy at all unlike other places. I got a good deal on some sofas and the protection plan is a bargain.

As soon as we walked through the door there was a lady that was Spanish looking at us come in. She just looked at us and called an African American salesman to help us instead of her helping us. I had a bad taste in my mouth and didn’t want to continue looking any further. They greeted the white people better when walking through the door. We are black ourselves and we felt the racism. We will never buy anything from Ashley’s if this is the type of experience they want their customers to go through.

Terrible experience. Will not be purchasing with this company again

Was a nice experience. My husband and I went to shop last night and Felicia was just amazing with everything we need. 100% recommend.

Ashleys furniture is the worst place to purchase furniture. Worst customer service, half deliver your items then try tell you you unable to return your half deliver item because they have to be given a chance to rectify the 6 month wait by waiting another 3months after been told that 3 months earlier. You purchase furniture that they charge extra for stain removal guarantee cleaningservice. Now when you need to use the service of the stain removal guarantee you told no that was inly for the first 3 days. I know i had a detail talk with the sales man. He said the lifetime warrantyand any stain no questions asked they will come in clean and if they cannot clean it replace it with a new cousin. I absolutely HATE this place. And that takes alot for me to hate a place if i could give a negative rating i would

Easy and Outstanding Standing Service

Went to an Ashley Furniture in San Antonio which was great. They delivered quickly no problem to kingwood. I went to this location different story just run! I ordered furniture from my bedroom in July and I have been giving nothing but my mattress. Went into the store in August to check in. Was told 2nd week of September you should get your furniture. Guess what not here now with unbothered tone told the 30th until then you can get a frame so you’re matters won’t be on the floor. Thanks for nothing I won’t ever buy anything else from y’all!!

Terrible I wait for months for my delivery called over 15 times alway on back order never will I ever buy anything from Ashley again

Excellent service by Mr Pan Patience is his virtue.

Joseph help us. He was very informative friendly & helpful! Could not have been a better experience!

I was greeted promptly after entering the door. I told the sales lady Ms. Natilon the on sales recliner I was looking for and she immediately took me upstairs to the recliners. I love the fact I was not pressured into trying to purchase a more expensive chair. She answered all the questions I had. Ms. Natilon was such a joy to enter act with.

We have been assisted by Martin who was nice & professional, by the way he explained we agreed to get the mattress by the next day, unfortunately, Martin was not available next day, another Lady assisted us, & we have been chocked as she informed us we should buy stain protection of 140 $ otherwise we will loss the warranty, I have been moving around many mattress shops & they never mentioned such thing…we told the lady we came all the way from Katy to buy the mattress, she didn’t offer any solution she only said it is fine if you don’t wana buy from us ( like take it or leave it)…I contacted another agent & he emphasized that is nonsense & finally I returned back to Katy & have bought the mattress from that place. Please train your staff how to deal with customers

Matched my price from online , and they actually didn’t follow me around the store hassling me.

I have bought items from Ashley Furniture in Tennessee, and I've always had a great experience. Therefore, it never crossed my mind to look at reviews for a specific location. This particular store is amazingly unethical. During my store visit, I specifically told the salesman that I only wanted to see in-stock items. I was told that the items that I ordered were in stock, but I only got the mattress and mattress cover upon delivery. It's been almost a month, so I decided to cancel the remainder of my order because I don't want to keep waiting to have furniture for my master bedroom. The person that I spoke to asked me to hold. I patiently did so. When he got back on the line, he pretended that he didn't hear me. I know 100% that he did!! My mind was blown! It should be illegal to treat customers in this manner.

BUYER BEWARE!!! Do not buy from Ashley. They will tell you items are in stock and then they will keep pushing the delivery date back telling you the items are out stock. We are going on two months waiting for our furniture with no end in sight. Update: I also found out that their distribution center manipulated the order and gave away some of the pieces that were in. The saga continues. Get furniture anywhere else. Update #2: As requested I contacted the number and email below. They only lead back to the customer service number that was not helpful and demeaning before. As I previously stated, take your business elsewhere.

Good communication of delivery times and no issues with entering and leaving the home.

Run away from this place!!! All the one-star reviews are true. I ordered my furniture in February 2022. I was told I would have my furniture by March and we are already in AUGUST and I am yet to even get a courtesy call or any updates on my furniture. I have called customer service several times and keep getting run around answers. Every time I call, the date gets pushed further. So yes basically like some of the reviews say - they will even sell you items that are out of stock. Anything just to take your money. I regret coming to this place and I wish I would have read the reviews before making any purchases with them. So this is your warning to go and buy elsewhere.

This is the most unprofessional store that I've ever had to deal with. I went to buy a bedroom set on a Wednesday July 13th and they said that on Friday July 15 a black Friday sale was coming up so if I bought it they would add the Friday's sale to my order and reimburse me for the difference. Here today Aug. 5 still waiting. They don't answer their phones the Sale person I did the purchase with is not returning my calls. These is the worst customer service I've ever had to deal with. Avoid yourself a headache and use another store if all possible.

They are happy to take your money and then never answer their phone. If you've ever been in an Ashley, you know there are both lines of people but no one ever takes your call or they will take your info and never call you back. If customer svc is a priority, they fail.. Massively.

(Translated by Google) DO NOT I REPEAT DO NOT BUY FROM ASHLEYS FURNITURE!! PLEASE DO YOUR RESEARCH BEFORE PURCHASING FROM ANY LOCATION OR ONLINE!! They will try to sell you anything, even items that aren't in stock! Dealing with them it's such a headache!! Customer service it's the worst! They always have an attitude, or don't want to help you. Fuss when you need help. My husband and I bought furniture in April with Nick, they sold us out of stock items. Anything to make a sale. Our delivery kept getting pushed back and every time we wanted an explanation, or to speak to customer service nobody had an answer or didn't want to help us. Fast forward to July we had received the delivery date/time but for them to call an hour before delivery to cancel on us because the order was incomplete and damaged. Another week passes and I rescheduled the delivery once again. And same thing but this time nobody could of gave me an answer where was my order. WE just decided to cancel the order and even at that, the lady at the front desk was supposed to cancel the order didn't. So that was another issue. We ended up purchasing from SUPERNOVA FURNITURE, the same items and better service, we received our furniture in 3 DAYS!!!!!! I DO NOT REPEAT DO NOT BUY ASHLEYS FURNITURE!! PLEASE DO YOUR RESEARCH BEFORE BUYING ANYWHERE LOCAL OR ONLINE!! They will try to sell you anything, even items that are not in stock! Dealing with them is a pain!! Customer service is the worst! They always have an attitude, or they don't want to help you. Fuss when he needs help. My husband and I purchased furniture in April with Nick, they sold us items that were not available. Anything to make a sale. Our delivery kept getting delayed and every time we wanted an explanation, or to speak to customer service, no one had an answer or didn't want to help us. Fast forward to July, we had received the delivery date/time, but they called an hour before delivery to cancel us because the order was incomplete and damaged. Another week passed and I rescheduled the delivery once again. And the same thing but this time no one could give me an answer where my order was. My husband and I decided to cancel the order and even then, the lady at the front desk was supposed to cancel the order and she didn't. So that was another topic. We ended up buying SUPERNOVA FURNITURE, the same items and better service, we received our furniture in 3 DAYS!!!!!! (Original) DO NOT I REPEAT DO NOT BUY FROM ASHLEYS FURNITURE!! PLEASE DO YOUR RESEARCH BEFORE PURCHASING FROM ANY LOCATION OR ONLINE!! They will try to sale you anything, even items that aren’t in stock! Dealing with them it’s such a headache!! Customer service it’s the worst! They always have an attitude, or don’t want to help you. Fuss when you need help. My husband and I purchased furniture in April with Nick, they sold us out of stock items . Anything to make a sale. Our delivery kept getting pushed back and every time we wanted an explanation, or to speak to customer service nobody had an answer or didn’t want to help us. Fast forward to July we had received the delivery date/time but for them to call an hour before delivery to cancel on us because the order was incomplete and damage. Another week pass and I rescheduled the delivery once again. And same thing but this time nobody could of gave me an answer where was my order. WE just decided to cancel the order and even at that, the lady at the front desk was supposed to cancel the order didn’t. So that was another issue. We ended up purchasing from SUPERNOVA FURNITURE, the same items and better service , we received our furniture in 3 DAYS!!!!!! NO REPITO NO COMPRE MUEBLES DE ASHLEYS!! POR FAVOR HAGA SU INVESTIGACIÓN ANTES DE COMPRAR EN CUALQUIER LOCAL O EN LINIA!! ¡Intentarán venderle cualquier cosa, incluso artículos que no están en stock! ¡¡Lidiar con ellos es un dolor de cabeza!! ¡El servicio de atención al cliente es lo peor! Siempre tienen una actitud, o no quieren ayudarte. Alboroto cuando necesita ayuda. Mi esposo y yo compramos muebles en abril con Nick, nos vendieron artículos que no estaban disponibles. Cualquier cosa para hacer una venta. Nuestra entrega seguía retrasándose y cada vez que queríamos una explicación, o hablar con el servicio de atención al cliente, nadie tenía una respuesta o no quería ayudarnos. Avance rápido hasta julio, habíamos recibido la fecha / hora de entrega, pero llamaron una hora antes de la entrega para cancelarnos porque el pedido estaba incompleto y dañado. Pasó otra semana y reprogramé la entrega una vez más. Y lo mismo pero esta vez nadie pudo darme una respuesta donde estaba mi pedido. Mi esposo y yo decidimos cancelar el pedido e incluso así, se suponía que la señora de la recepción cancelaría el pedido y no lo hizo. Así que ese era otro tema. Terminamos comprando MUEBLES SUPERNOVA, los mismos artículos y mejor servicio, recibimos nuestros muebles en 3 DÍAS!!!!!!

Avoid Ashley Furniture - their practices are super sketchy and borderline scammy. I ordered a living room set, and was scheduled for delivery on June 29th. On the morning of delivery, I got a phone call that some items were not available, at which point I requested that they not deliver items in pieces, and to hold off delivery until all items were available. Guess what? Their delivery guys still showed up with only the item they had available for delivery - and item was damaged. Over a month later, Ashley is unable to replace the damaged sofa or deliver the remaining item from the original order, and are refusing a return/refund, leaving me stuck with a damaged love seat. Go spend your money elsewhere!

It took too much time and relentless pursuit but Ashley finally resolved our recliner issue satisfactorily.

I don't know why I continue to buy furniture from this company. You never get your furniture when the sales person tells you you will. I purchased a floor model coffee table set on Saturday and received a call Sunday to schedule delivery on my day off for Wednesday. Got a text message yesterday that my furniture was ready to be delivered. I was confused because as far as I knew I was all set. NOPE! Apparently the delivery wasn't scheduled right so now I have to try to rearrange my day around another screw up. Will never buy furniture from them again.

Nice furniture

This is by far one of the worst and most unprofessional Ashley’s, that I have visited. Customer service is poor and some of the worker are incompetent! I love Ashley’s furniture, but I would never step foot in the one at this location again. I’d rather make the drive and get better service elsewhere.

Very professional and knowledgeable of Tempur-pedic mattresses and adjustable bed frames. Made a decent deal for us on price as well. Manager of this store is very knowledgeable and professional, with excellent customer service.

Great experience, courteous and helpful sales staff and this store even price matched the item for us. Ashley is the only furniture I purchase.

If I can give zero stars I would. We ordered our bedroom set in the beginning of January 2022, we were told our furniture Would arrive sometime in April 2022 once May came around we called and they told us it would arrive in June, again once we got to end of June we called and were told the first week of July is when we would get our furniture. Here we are July 10, 2022 and still nothing, so my husband and I decided to go and cancel our order. We got to the store and got in line only for no one to help us until another associate came up to the 2 ladies working in customer service and told them we had been standing there waiting. Not once did they acknowledge us in line. Anyway the lady let us know our delivery date was scheduled for August now which we had no idea it got changed from July. They canceled the order but could not give us anything stating it had been canceled. Please keep in mind from the date we purchased our furniture in Jan 2022 till now July 2022 we never received not one update on our furniture what so ever. We had to call every single time just so they can tell us our delivery date was changed. We will be taking our business elsewhere!

This store has the worst customer service EVER! One star is too much kindness. Sellers will sell you furniture that they don't even have in the wearhouse. 1st time we went in a seller asked us if the furniture was too expensive for us to buy because we didn't find anything we wanted. Then my parents bought furniture there and they kept pushing the delivery day back so many times. The seller would make faces and aggravated gestures every time he saw my parents come in to complain. (HIS NAME IS FABIAN BTW). Will NEVER buy here again. Over priced, poor customer service, and you won't get your furniture they day they tell you.

This place is very shady. We were supposed to get a 500 dollar gift card if we spent over a certain amount in which we spent over 5000 thousand. It was just supposed to be mailed to us and when it didn't happen called for months and could never get an answer it was always the run around. We also bought the protection plan for couch in case of spills. When we tried to use it they said they can only clean one spot at a time not an accumulation of spot or spills. We only have four spots. The sales who sold it to us said they would come out at any time for any reason. Never was it said they only clean one spot at a time. Not sure how that makes any sense.

Love it! Friendly service and high quality

This was the best furniture buying experience. Joseph the sales consultant greeted me and my family. Asked how he could help us. He was not pushy or aggressive he was very patient and allowed us to shop. Very good sales experience.

said they would send my receipt to my email address and still have not received it.

Nick was amazing. The store looks great and is very inviting to spend time in while shopping for the right furniture.

They completely lied to girlfriends mom and shipping dates they have rescheduled 4 times. The sales lies and didn’t keep his word.

They don't know what they are doing horrible service none answers the phone. I will find the names and put them on here . I bough a lot of furniture and only a couch came in, than they lost the carpet they reorder it no response from warehouse .the manager is an absolute disappointment delivery's are all bad . the delivery company stated that Ashley's pockets most of the money

We have purchase furniture from different Ashley location. All were good. Today we purchased a sectional and a coffee table. Gary and Miguel where great!

Great service!

Associate failed to explain that the 6months 0% financing they have is by opening a credit card and hitting you with multiple credit inquiries. If I knew that before hand, I could have applied for a credit card elsewhere with 2% cashback and 0% intro rate for 18months that I could use everywhere instead of just Ashley stores. Horrendous service, either people are just looking to get their commission on the sale no matter what or they are poorly trained.

Super Friendly, Felicia and Willie were very friendly and took really good care of us

I would choose 5 stars but I'm waiting for delivery.. if it all ends well I'll choose 5 stars. Willy took good care of my son and I. I'm handicapped so Willy made sure I was comfortable. He answered all our questions. Willy deserves a really good commission!

They have done nothing but lie to me and change my delivery days several times I get a bed from them after a long time of waiting it's not the bed we had requested so they're going to have to bring me another one and now they've changed it again it's going to take you a week to get it then all sudden it's going to take you two weeks to get it so I won't get my bed until the end of this month if they don't change it again for the third time I am so sick of this place they are nothing but liars they have done nothing but lie from day one I wished I went someplace else I'll never use them again 😠🤬

Fabian was great. He made everything easy and saved us money. Highly recommend him.

Nick was very polite and "no pressure ". Our shopping experience was so enjoyable we decided to buy today. Service means everything to us and the discount helped as well.

I couldn’t give them 0 stars or I would of gave them negative 5 . I went in the store with my family to pick out a living room set. Sales lady was irrelevant with her comments to pressure us into buying a living room set little did I know the bad customer service I was about to receive!!! I was sent to Houston which is an hour and a half away to pick up furniture when I get there only one piece out of three were available when I was told and promised that I would be able to pick them all up. I try to give them a second chance and let them deliver the other two to our house, they gave me a day and time which was 4 days after purchase. Here I am, it has been a week after purchase and the schedule time for delivery was.also irrelevant nobody has called me or messaged me about where my furniture is at. I stayed at home all day on my day off at home to wait for furniture to arrive! I have tried to reach out to the salesperson the store and the warehouse. No answer from nobody!! Take your business somewhere else. I regret coming here. My wife is very upset!!

Great quality but the prices are outrageous told the salesman that we were going to American Furniture Warehouse and the dresser went from $1549 to $1049 and the night stands were priced at $549 each and went down to $379 each delivery was 189.00 Save yourselves some time shop elsewhere

Claudette was very helpful & gave us excellent service!

Pan was good! Great service

We had a great experience and found our perfect living room set!

Really good furniture quality, the customer service was rather average no real complaints but nothing that wowed us either. In store we were told 2 weeks expected delivery…but 8-9 weeks later still no furniture. We ended up canceling half our order because we found something better and that prompted them to waive the delivery fee. We were told then to expect our delivery on a Saturday morning we cleared our plans and then prepped our living area for delivery only to be told after I had called that our delivery was cancelled because they forgot our order at their New Braunfels Warehouse. All in all the customer service does their best but the fulfillment and delivery is some of the worst I have ever seen. I would not recommend buying from here until they figure out a better system to actually get the furniture you bought to you. It’s hard to compete because so many other companies are doing same day or next day not 8-9 weeks or even some projections at 16 weeks.

Ms. Claudette and Andy gave excellent customer service and I received a great deal.

Some of their stuff is cheaper but proces have gone up! The meat is the Best in town.

Great experience at the Humble location. All the staff was very friendly, and seemed like they enjoyed working there.That made for a wonderful shopping experience!! Many choices and the store is very clean and organized. Thank you Fabian for helping make a decision and selecting great quality furniture!

Miguel was a huge help with helping to decide from a huge selection. I am very happy with our decision and look forward to the new furniture!!

This place has been a nightmare. I ordered side tables from them in July 2021 and they told me they wouldn’t charge delivery. They delivered part of my order October 2021. November 2021 they scheduled a delivery for the remaining pieces. Never showed. I called and they said they weren’t sure what happened but the table that was missing wasn’t available until December. I scheduled a delivery December 2021. They never showed. Again, they said they weren’t sure what had happened but the table wasn’t available. December 2021 I got a charge to my credit card which I didn’t know what it was for. No one knew what it was for. I had to submit a fraud charge to my card. January 2022 they charged it again. I went to the store in February 2022 and spoke to a manager at the store Willie who said he would refund me the money as they had accidentally charged me the delivery fee on my order. He also told me my missing table would not be delivered because it has been canceled with NO ONE letting me know. This manager did absolutely nothing for me but lie. Willie never fixed the issue. He didn’t submit the ticket for refund like he said. He didn’t help me do a return of tables that now are in my home incomplete. He gave me his number to supposedly help. He has ignored my messages asking for help. He is a horrible person and carless manager. Almost a year and I still haven’t gotten this resolved. I give this store one star and that is only because ,Josie, another manager and Tkeyah have actually followed through and helped. They helped me start an exchange. I couldn’t return the tables they did deliver even though it’s their fault as a company that my order was not complete. I am hoping to finally get a resolution this month. If you want to buy from this store be very cautious.

(Translated by Google) Horrible experience, my family and I went to the furniture store and they treated us very kindly and we all loved a dining room and my husband paid for everything at the same time and they told us that they would not deliver them in 4 weeks and we said ok, well it arrived our dining room and when they were going to put it together they were missing some pieces to join the table that would come in a week at the latest that they had in the warehouse because a week later my husband called to ask and they told him that they had not made any order omg there our ordeal began, well he told them ok well place the order a month passed he spoke again and that they didn't have any order obviously he was super upset about the situation and asked for his money back and they told him no that in his policy was not to return the money and they still had the nerve to hang up on my husband the supposed managers who have no respect for the client and not one of them 3 of them take the offended after they can not even po To have an order, the truth is, we don't know what to do and our dining room is disassembled on the floor, it's been in that situation for 6 months, the truth is that it makes us very angry, impotence. They are incompetent, they are not professionals and much less respectful. I hope no one buys in this store because it will give them a headache and make them angry. (Original) Horrible Experiencia mi familia y yo fuimos a la mueblería y nos atendieron muy amables y a todos nos encantó un comedor y mi esposo lo pago todo en ese mismo momento y nos dijeron que no los entregarían en 4 semanas y nosotros pues dijimos ok, pues nos llegó nuestro comedor y ya cuando según lo iban armar que según les faltaban unas piezas para unir la mesa que vendrían más tardar en una semana que ellos tenían en la bodega pues a la semana mi esposo hablo para preguntar y le dijeron que ellos no habían echo ninguna orden omg hay empezó nuestro calvario, pues les dijo bueno pues haga la orden pasó un mes volvió a hablar y que no tenían ninguna orden obviamente estaba súper Molesto por la situación y pidió que se le devuelva el dinero y le dijeron que no que en su política no estaba devolver el dinero y todavía tuvieron el descaro de colgarle a mi esposo las supuestas manager que no tienen respeto al cliente y no una 3 de ellas se asen las ofendidas después de que no pueden siquiera poner una orden la verdad no sabemos que hacer y nuestro comedor hay está desarmado en el piso tiene 6 meses en esa situación la verdad da mucho coraje impotencia.Son unos incompetentes no son profesionales y mucho menos respetuosos. Ojalá que nadie compre en esta tienda por les va a dar un dolor de cabeza y hacer corajes.

Much better service today. Look forward to receiving my furniture piece in a few weeks.

I don't normally do this but I'm very upset. My order has been rescheduled multiple times, when I purchased my items they said in stock and to be delivered on April 22nd then they called on 22nd saying that items are not there and to reschedule delivery to the 26th of April, 26th they called saying items not complete and that the whole living room set should be ready to deliver on the 30th, then they called and said items are in but no people to load them and they will deliver Wed(tomorrow), I called today to check the status of my order and delivery times and the very rude customer service that answered my call said not in stock and to reschedule for Thursday may 5th. When will my items be delivered? How many more times will they reschedule my delivery? Help please.

BUYER BEWARE!!! This store does nothing but give you the run around. I purchased a 3,500 sectional also the 500.00 insurance plan through GBS I called at 8 months after owning the furniture there were white balls all over the couch flattened cushions and 2 rippes where zippers are they came apart at the seams. Easy fix.. Needless to say it's now going to be 5/1/22. And I put the claim in 10/2021.I wouldn't recommend this store the furniture and or the insurance they told me it was normal wear and tear but if I had someone that had a knife in thier pocket and ripped it they would cover that . You have no idea I feel like cutting my own furniture because this whole process is a joke!

I do love the merchandise and our sales agent, however the delivery takes forever. We got our couches partially as they didn’t have the left arm. 5 weeks in and I still haven’t received it. They called us several times with the day of delivery and they recalled to cancel. I’m really upset with the delivery schedule

Customer service people were hard to find and the price of the furniture is way too expensive. For a high price place like that, at least have better customer service. And the furniture will take 5months to arrive, that's crazy.

Ashley is Full S$$T They won’t be around Long Poooooooooooooooooooooooooooooooor Understanding They will sale you a dream 😴 I hope they goto 🔥🔥🔥🔥🔥🔥🔥🔥

Fabian was our sales person. He was friendly, knowledgeable. We are very happy with our purchase.

Loved loved loved it thank you so much natilon

Great

Our sales agent was extremely patient with us. We had several questions and plenty of decisions to make. Her, along with other staff members, made sure we had each and every answer. It took us a little longer than planned to make our purchase, but when we made up our minds, we went and purchased every item we discussed. Thanks for working with us!

Joseph James was a great assist at the Ashley furniture on 59 in Humble. He had a great knowledge of what was on the sales floor and he pointed us to exactly what we were looking for, but just couldnt put it into words. He assisted us from the I don't know when we're going to close on our home. To showing up for us after we did. The customer service was SUPERB. If you ever need assistance Joe is your guy.

We received good service. definitely will be coming back!

I will never buy anything from Ashley again, spent 10k dollars on furniture at the store in humble. One excuse and lie after another on the delivery dates. Bought all this stuff last year in November everything was supposed to be here by first week in January, mid March now and I’ve only got a couple pieces.

Love the service, and how they explain me everything...

Very Rude customer service, they never listen to customer. I’m sorry for Ashley company to hire like this people. DO NOT SHOP HERE DO NOT EVEN ENTER THE STORE YOU WILL REGRET IT!!! And I wish had ( -5) to rate this store

Patricia was our greeter and sales rep. She was our tour guide - knowledgeable - very considerate of our needs and stayed with us until we found exactly what we were looking for. Thank you for an easy process and a wonderful shopping experience. We purchased our furniture in February and received it today July 14 unbelievable is all I can say be prepared to wait a long time for delivery

I'm not one to bash a business because of bad product or services but this one I could not overlook and to sum it up I will NEVER set foot in Ashley Homestore again. My wife and I went to Ashley Homestore to buy a bedroom set...that was December 29th. We were told our furniture would not arrive until February and we were willing to live with it. Here we are March and two shipments later and no bed rails. I was told the bed rails would be delivered to the warehouse by February 22nd and ironically I got a message on the 24th saying the rails would be ready for delivery on March 2nd. Something didn't seem right so today I called Ashley to check on the delivery of our bed rails. I was told no message was sent (I have it on my phone but what do I know) I was then told our rails would not arrive until MAY!!!! The more I type the angrier I get. To top it off one of our pieces was damaged. During my call today I was informed the technician listed us as "unable to contact" they said they called but we did not answer. The day they "attempted" to call I was off work and only received two calls that day and guess what neither was from a technician or a number I did not recognize. Needless to say I will NEVER EVER shop at Ashley again. This might have been an isolated incident but I'm not willing to take the risk. It's clear once they have your money they just don't care. We've bought a lot of furniture over the years but we have NEVER been put through anything as frustrating as this. You know the really sad part is, is having to tell my wife when she get's home from work that she has to watch her head board and foot board leaning up against the wall for another three months.

If you can back out of your purchase still do it! Trust me, you will not regret it. Our entire experience has been a complete nightmare. We ordered a complete bedroom set and living room furniture with them. We were told the date it would arrive and moved forward with the purchase. We received the bedroom furniture, but no bed slats or support beam. We have sleeping on the ground next to our furniture for the last month.. Our salesman was not honest about how delayed the bed slats actually were. If we would have known we never would have ordered the furniture. The delivery date for other missing items keeps getting pushed back.. To top it all off dealing with their customer service has been a complete nightmare. No one knows what’s going on and it’s frustrating to not be able to speak to someone local about it. I wish so badly that we never set foot in this store!

Fabian was a very nice salesperson. He was very helpful and very informative in the furniture and the warranty. He helped me pick out my beautiful dining room table and TV stand. I was super happy with my purchase and very regretful for Fabian's outstanding customer service. Thank you!

Mrs.Claudette was very helpful got what I needed I was in and out in a hour!

This Ashley’s location was amazing. They helped us out a lot and met us were we needed to be as far as pricing and delivery was not a long wait! Thank you to Nick who was our sleep expert. We greatly appreciate it! We will definitely be back! -Kim & Juan

Furniture was suppose to get delivered Tuesday . Delivery came early before the window and left . I had to wait for the next day to reschedule. It’s Friday 2/25/22 my window was between 1-4 it’s 4:43 and my delivery still haven’t arrived .

DO NOT SHOP HERE DO NOT EVEN ENTER THE STORE YOU WILL REGRET IT!!! They did us dirty the first time we came we did order almost a full house of their furniture about 12000 and they told us everything would take about two weeks to be delivered then the nightmare began two months passed nothing yet after that finally they delivered a small partial of the furniture then by the second delivery they call on the same day saying they only have partial of the delivery we had ALREADY CONFIRMED by email text over the phone ect that it was going to be a full order. And now the third delivery same phone call on the exact delivery date that they only have a partial order now we’re here at the store I had to go off on Mr Willie Sales Mr Willie Sales is this stores assistant manager and bragged about his job title being there for over 10 yrs like we really cared knowing the looks on our faces we’re of full frustration and irritation THEN TO ADD TO OUR DISAPPOINTMENT while in the middle of our conversation he proceeds to cut us off our conversation not only ONE TIME but 3 TIMES to answer his personal phone calls😡 SHAME ON ASHLEY FURNITURE COMPANY FOR KEEPING THIS RUDE & UNPROFESSIONAL ASSISTANT MANAGER WILLIE SALES he really knows to make fraudulent sales alright THIS MAN TRIED TO RIP US OFF OUR LAST ORDER REFUND! I did end up getting upset because he was TRYING to confuse us on how much we were supposed to get back after canceling the last order which consist of the long elegant table with 6 chairs, vanity mirror and the farmhouse king size bed! He started raising his voice so I did too I kept repeating to him that I wanted to speak to the our first salesfloor person Mr Miguel Lopez whom from the first day that we were there he has been VERY PROFESSIONAL AND VERY PATIENT WITH US ASWELL AS US BEING PATIENT WITH THEM I BELIEVE MR WILLIE SALES AND MR LOPEZ SHOULD HAVE THEIR POSITIONS SWITCHED because that man does not know what professionalism means at all he gives us the worst and lowest customer service EVER IT WAS A NIGHTMARE!!!

Well I had a good customer service but everything else was crazy I was supposed to get my furniture 6-8 weeks I told them I wanted my furniture in full I don't want it in pieces that was understood and they told me until I get a delivery date don't throw anything away and I did just that so my furniture date come I threw everything away because I was getting my new furniture the furniture come and wasn't the furniture that I picked and wasn't even everything together so I had to go back to the store and fix my order which is the couch I wanted is higher my payment higher and everything is messed up and 2 months later I still waiting on furniture and all they can say is sorry

Great experience from start to finish. They helped us find exactly what we were looking for. The process was efficient and painless. The sales rep was very knowledgeable and extremely pleasant to work with. We got a great deal and will be back in the future.

(Translated by Google) I only give them the star to be able to comment, in reality they do not deserve a single one, they believe that customers can wait for them for more than half a year for furniture that "ALREADY WAS PAID" very negligent and irresponsible (Original) Solo les doy la estrella para poder comentar, en realidad no se merecen ni una sola creen que los clientes podemos esperarlos más de medio año por unos muebles que “YA FUERON PAGADOS” muy negligentes e irresponsables

They were great! Worked with us and found us what we wanted for same day take home!

Great experience! Lots of different style options and the associates gave us our space as we looked around! Overall, we are very happy! Can’t wait to get our new stuff!

Nice selection and very competitive pricing.

lies and more lies, I made my order in November, the seller told me that in 6 weeks I would receive it, today I tried to call the store after 10am and they said they were closed, I chatted with a store worker and I He said my furniture was scheduled to arrive at the store on April 8th... I canceled the order, I never shop there again.

Nick was so great! Amazing customer service!! He was so patient with us and answered all of our questions.

Wonderful experience from start to finish. We were greeted right away and they helped us find exactly what we were looking for. The representative who assisted us was very knowledgeable and extremely pleasant to work with. They gave us such a great deal on a couch/love seat combo. We will for sure continue to buy all our furniture needs from Ashley's!

Ashley Home Store has the worst customer service and do not stand behind their warranty. I had purchased 4 bar stools for a weekend home. Not overly used, once a month. Noticed 2 screws were coming out and would not tightened. I called and reported it before warranty expired. They agreed to MAIL me 2 screws, rather than do a repair. Called 4 times, same promise, but they were never delivered. SKEROS Furniture on Northpark repaired the bar stool, without charge because they felt that I had been mistreated. SKEROS has excellent customer service and always gives back to Community - another reason they get all my business now.

Went to my local Ashley’s and was helped by a very informative and professional representative named Miguel. I was able to find the bedroom set I wanted and now I can’t wait to have it delivered!

Claudette did an excellent job with customer service and knowledge of the selection available. Will be visiting the store again in the future.

I purchased 3 new mattresses . The sales person stated they will pick up the old mattresses upon delivery. They didn't!

I emailed them and no response

Initial experience with Salespeople at the store, 5/5 stars. Rest of experience with Customer service, delivery and/or warehouse, negative 1,000 stars out of 5. One of the worst companies to deal with. STAY AWAY FROM ASHLEY FURNITURE!

(Translated by Google) Very good service and good customer service from the seller who attended me. I have used the Ashley brand for many years and they are of excellent quality. (Original) Muy buen servicio y buena atención al cliente de parte del vendedor que me atendió. Tengo muchos años usando la marca Ashley y son de excelente calidad.

Martin gave me a nice experience helping me choose my new bed. He was patient about it and I really appreciate that. Thank you

Pan Oviedo was wonderful. He was informative and convincing without being pushy. Prices were also excellent with flexible terms of payment. This was the 2nd time we have purchased furniture from Ashley. Doubtless there will be a third time.

I was able to take advantage of the 25% discount today at Ashley furniture and was greeted with excellent service and purchased an outstanding piece of furniture.

Fabio was great! Made my rambling description of what I did and did not want and found the perfect furniture! Thank you!

Shopping at this location/company has been the worst experience. We ordered back in June 2021 and were told that our order would arrive within 6-8 weeks. We decided to wait because we thought it was worth it, and understood that many items were back ordered. But we were guaranteed a delivery time frame. We started reaching out within those 6 weeks of ordering just to get an update, and we were told we would have to wait another 8 weeks but the manager reassured us that he’d keep us posted with our order yet I never received a call, so I kept calling back to get information. We let time pass until we finally called again beginnings of October. The lady on the phone was very rude and refused to let me speak to a manager. It’s January 2022 and I have yet to receive the last 2 parts of my order. When I called I was told once again that they would call me back but never got a call back. I spoke to customer service and they stated they contacted the store to get a hold of me, and nothing yet.

(Translated by Google) The best customer service, very friendly and they answer all your questions or doubts. (Original) La mejor atencion al cliente, muy amables y te responden todas tus preguntas o dudas.

Pan was a great representative! I sincerely appreciate him taking time to listen with understanding instead of listening to reply. He was patient, friendly, knowledgeable and HONEST! Thank you for the best shopping experience I’ve had in a while! I will surely return!!

From the moment I walked in, it was a very helpful and welcoming environment. The gentleman who helped us was very informative. Highly recommend Humble location.

I'm really impressed with Ashley HomeStore. The selection is great, both times I bought I was able to get deep discounting through sales promos, and the furniture is very good quality 👌

Sam was a very big help getting my issue resolved. I highly recommend this store to anyone needing great furniture at a great price. I had issues with the customer service line and went in to straighten things out with the In Store Sales Staff. My wife and I were satisfied by the end of the day.

This is the worst store in the world. They tell lies about your delivery date. I’ve been waiting since November for the rest of my order the date keep changing. Then they call and text you a million times and still don’t show up. I will never ever shop at Ashley again.

Large selection.

I stopped by the Humble store. Martin was a great help. I was able to get an earlier delivery date than ordering online.

This store is very disorganized. I purchased furniture from this store. It has been 6 times they brought wrong part of the furniture that i purchased. I requested them to cancel the order but they refused. i visited the store to resolve the issue. and i was promised to get the right thing this time. But they again showed up with wrong part. It is a sort of harassment.

If I could give 0 stars I would. This store and their customer service is HORRIBLE! I purchased furniture in July 2021 with the promise that the remaining furniture will come with 6-8 weeks which had an approximate date of around October. They delivered half my order. October arrived and the date was moved to Dec 23 . I called again it was Jan 2022. I called again it was Feb 8-9 2022. I called again the new approximate date is in April 2022. April is extremely too long for items that were purchased in July. Customer service NEVER followed up . I was only made aware of the changes when I called. I finally went into the store and spoke with a manager by the name of Sam who told me he would call by the end of the day and no one has followed up. I’m angry because I have a chest in my home that I won’t be able to return and i won’t be able to find other pieces to match it because it’s a Ashley exclusive. I recently purchased a brand new home and I have no dressers because of Ashley. I spent over 6k. On top of them not having the furniture and not even knowing when they would have it I was told that if I cancel the order it was a 20% fee. I would recommend shopping else where. They will take your money and not give you any product. And there customer service is horrible!

They take care of you they do things right they make things right but you really have to have patience I give them five stars 🙏🙏🤩👍

My comments is about the policy of Ashley’s for the customer to assemble the furniture themselves or pay extra to have it assembled. Maybe it’s because I have not bought furniture lately but I think it’s a travesty to pay 1,000.00 for a dinette set and when it is delivered the customer has to assemble it also? I’ve always thought Ashley’s had beautiful furniture but for some people, 1,000.00 is a lot of money. Maybe it’s not for Ashley’s. I am so disappointed because I’ve been looking for over a year for a dining room set and found one at Ashley’s. It’s beautiful. I refuse to pay so much money and it being delivered unassembled. That is just not right. I wonder if all furniture stores make their customers assemble their purchased furniture? Ashleys should be ashamed.

Sales associates are very friendly. Sam and Andy were very efficient and professional. We already knew what we wanted. We where there for only 30 mins. It sucks that the furniture is on back order. But that’s due to covid. Will be coming back if we need anything else. Great service people are hard to come by.

Excellent customer service. Patricia was very patient and helpful with my purchase.

Ashley has a nice selection of furniture. It us functional and stylish. Humble store is my favorite.

Customer service was ok in the store. Processing my purchase was an all time low. My sofa was suppose to be ready for pick up on Dec 7th. I decided to call to setup my pick up and I was told my sofa wasn't available for pick up. No one contacted me to let me know my sofa was on back order. I definitely cancelled my order and now they're taking there time giving me my refund. It's going on 3 weeks and I've haven't received anything. Never again would I purchase or recommend anyone to buy anything from this place. Lack of professionalism

November 13, I had my furniture delivered to my house. The right arm sofa was damaged. The following week they bring another right arm sofa and the paperwork is wrong so they won’t exchange it after bringing the new one in my house. I have called customer service, gone to the store talk to Andy Keel, the store manager, and I have been hung up on several times in the process. November 20th comes and they still don’t have the paperwork right. Then I go to the store on November 21st and I get told by Andy Keel, humble store manager, to email him to make sure my paperwork is right this time around on Monday. Well, here we go again and guess what’s not right? You guessed it, paperwork. Again, it can’t be delivered. I go back to the store and I tell them I am not happy with Ashley furniture and I get told that someone from the ERT team is going to call me. Can you bet that’s four weeks and not a single person from Ashley home Store has called me. I set up delivery for December 4th and the 2nd came and I said I haven’t got a text about it. So, I called and guess what? The paperwork is still wrong and they also have no records of a delivery on December 4th. Today, December 11th, 2021, the right arm sofa is being exchanged with the correct paperwork and it’s broken and torn just like the very first one! I am sick and tired of getting the run around Ashley furniture! I want someone from the Houston corporate office to call me. To get ahold of me look up my name and read all the reports that had been left about my experience with Ashley Furniture. Today, I was offered a measly $71 dollar store credit. I want these couches out of my house and I want a full refund. I will never shop Ashley furniture again!

Quite possibly the worst customer service I’ve ever experienced. Originally canceled an order via phone, for items no longer needed. The following week I receive an alert that my furniture will be delivered the next day?? Called and waited on hold for hours just to be hung up on by the representative after explaining my concerns. This has happened 4 different times where the service reps have continuously wasted our time by keeping us on hold for hours then disconnecting the call. Not to mention we had to wait 4 months for furniture, when we were told 6 weeks, just so they could get the sale.

I received great service!! If you want to buy anything from there, look for Natilon; she is amazing! She has great costumer service. She listened to what I wanted and helped find me choices. She truly makes Ashley HomeStore a great place. Ashley Homestore is lucky to have her as a representative!!

I spent well over 20,000 in the store in the last 5 years maybe not a lot of money for Ashley furniture but a good amount of money to show that I am a customer of that or at least was. Trying to make a payment on our account I am told by one person that the girl that takes to money is not there today to talk to the manager who's wearing a plaid shirt so I'm waiting patiently to talk to that person when another manager who's the store manager tells me we don't take money at this store you took money when I bought my furniture from me but they don't take payments there even though it's their name on the credit card and it's sponsored by them I will never do business with Ashley furniture again. RESPONSE TO YOUR RESPONSE !!!!!!!!!! Thanks for the automated response . Lol I already spent the money waited the 10 weeks which was told ahead of time and just wanted to make a payment . Told yes by a sales person and to wait for this sales manager . While waiting another individual calls me from across the showroom to ask me what i waiting on . I told him i was waiting for the manager. He Was manager talking to his staff and i needed to make payment . This individual said we do not take payments at this store . I told him i was waiting on the manager and he then gets upset and say he is the manager like he is the only one in the world who counts i am guessing he is your Store manager by his Ego . Of course he was given some harsh words in exchange for his behavior . 2800 3700 5600 those were the prices on the 3 living room sofas. 1200 and 2800 were the 2 dining room sets we purchased from the same store . We also bought some bedroom furniture and a few mattress over the 10 years we have used your store . If you look at your one star rating most our new , That is a management Issue. No Longer my issue . Keep Sending Automatic response on your bad ratings and a fax number and email tells the story your just going to ignore the true problem . Social Media will destroy your business if you do quit acting rude and lying . Train and Pay Your Employee Well and You Will Prosper. The Warranty Is Trying Hard To Avoid The Repair I Need Just More Ashley Quality At It's Best

Ordered furniture in June. We were told the delivery will be in 4-6 weeks. It’s almost 6 months, I repeat almost 6 months and no updates on the delivery. It just seems like a bad bad joke. Can’t even think of any words to describe how disappointed we are to have done business with Ashley Furniture. They don’t even deserve 1 star

I knew exactly what I wanted, and salesman Alex Lopez got it done! Thank you Ashley Furniture for my beautiful living room set. I will be enjoying it for years to come

Claudette was extremely nice & helpful. Great experience.

Worst experience ever. Sales representative messed everything up from payment to contact information to delivery date/times. Ashley as a company doesn't know what customer service is. All I get is that they can't help whenever they mess up. Representatives hang up on vustomers. They can't change delivery dates nor are they flexible in whay they can do for the customer. Not worth the thousands I spent at the store. I would have been better off with Amazon.

Originally gave 4 stars because the salesperson seemed sketchy by not mentioning $200 in delivery fees until the last second but everything was promised quickly so I shrugged it off. Purchased on black friday to take advantage of the 25% off sale. Big mistake. fast forward to delivery date and the delivery driver calls me asking if I am OK with delivery of half the couch I ordered, which is a BIG NO( if you have never worked manufacturing just know if you get items made on two separate dates they might use different dye lots and because no two dye lots are exactly the same you will more than likely get a mismatched couch that looks off) I called the customer service line multiple times throughout the process even called the day of delivery, was always told the couch was going to be delivered, no mention that it was only half, even though the day of it already showed in the system that it was only half. Since I found out I was not in fact getting the goods I have already paid for I have tried to call the store multiple times, no answer, the only people I can get on the phone are from the customer service line who can't do anything to actually service the customer. Now I am stuck either waiting for 2 months for the couch to be delivered or fight them for a refund and lose out on the 25% discount I could have gotten at any other furniture store. 0/10 would give less stars if I could, horrible customer service and extremely unprofessional. Save yourself the headache and find a company that will be honest with you and keep you informed, Hell if ashley has what you just need to have go to the Conroe store, they at least answered the phone and did what they could to inform me as to why the order was messed up.

It’s always a pleasant experience every time we shop there. Highly recommend.

Nick was great. The customer service was immaculate. He was very attentive and help me in my process of picking the best furniture. I love my experience!!

Miguel waited us and it was great. He was very attentive to our needs. He was patient and put together a price we could live with. Big thanks to Miguel.

(Translated by Google) Excellent attention and service, in addition to a very professional treatment by the sales team with great human warmth. I highly recommend Hashley Furniture to our entire Latino community. (Original) Excelente atención y servicio, ademas de un trato muy profesional por parte del equipo de ventas con una gran calidez humana. Recomiendo ampliamente a Hashley Furniture para toda nuestra comunidad latina.

Miguel at Ashley location in Humble had excellent customer service!! Attended to our needs and was very informative. I HIGHLY RECOMMEND this location and having Miguel as your customer service representative!!

In Lieu of ZERO STARS: NEVER, NEVER, EVER "purchase" anything from this or any other furnishings store unless it is VERIFIED, "in stock". You are actually, not purchasing, but offering a free "LOAN" of your funds for nothing but PERPETUAL PROMISES to deliver. The store NEVER ANSWERS a phone. Their "customer service" is long hold times after a 5-minute menu of useless department options, all of which never answer either. Their personnel have ZERO Communication with their contracted Delivery Service, especially when scheduling inventory delivery, whether "all at once" or in installments. THEN, when all patience is lost with failed performance and phantom inventories, good luck getting a 100% REFUND!!! Our prior "positive" review is now rescinded.

Went to Ashley Furniture looking to purchase a sofa set and left with a sofa, table and a beautiful new mattress. I worked with Alex who was very nice, patient and knowledgeable of all products. Thanks again for your assistance and I'm looking forward to enjoying my new furniture. ***UPDATE*** Had to update my review based on continuous efforts of trying to get a matter corrected with the store. On my visit, I was charged twice for my purchase. I was told by my salesperson ( Alex) that there was a system error and the payment didn't go through. When in actuality it did. He also said the refund would be automatically returned to me and if it wasn't, to let him know. Well it's been over 2 weeks and I have yet to receive a refund. I've tried more than once to contact him and I don't get a reply. It's funny how he didn't develop a communication problem until AFTER the sale. Aside from trying multiple times to contact my salesperson, I've spoken with customer service more than once, each promising that someone will contact me in 48hrs. Guess what, I haven't heard anything from them either. This is very disappointing and frustrating. Not to mention, the behavior from those who represent the store have handled this matter in an unprofessional manner. It was their mistake, and somehow they're dragging their feet on correcting the problem. Stay tuned for an update on how this turned out. ***UPDATE to the UPDATE*** I was never able to resolve the refund issue over the phone. Unfortunately, it took me having to drive back to the store and offer an attitude before THEIR mistake was corrected. I made it a point to check in with Alex to tell him thanks for not returning my calls and communicating the way a responsible and professional adult would. I waited for the time frame that the sofa should've been delivered (January). I called the week of just to confirm that everything was ready to go and still being delivered. Guess what? The store moved the delivery date to February and never told me. Good thing i called. Because of the ongoing issues i decided to cancel the order and went some place else. Lesson learned.

Jo James was fast and excellent, he got me in and out within 30 minutes, as I let him know that I was on tight timing due to my work schedule. I felt like I was treated like first class customer and all my questions were answered. I love buying my furniture from this particular location. I never have problems and I’m never pressured to make a purchase that may not fit my budget. I highly recommend Jo James to help you! Fast service, excellent customer service skills and very knowledgeable and most of all honest!

Good service

(Translated by Google) Terrible service!!! He did not recommend this piece of furniture at all since they gave me a damaged piece of furniture and I have been trying for more than 2 months to get a piece of furniture that I pay in Cash and no one gives me a solution .. At the vendor, Pan is not useful or helpful e. Any (Original) Pésimo servicio!!! No recomendó para nada esta mueble ya que me entregaron un mueble dañado y tengo más de 2 meses tratando de obtener ni mueble que pague en Cash y nadie me da solución.. en vendedor Pan no sirve ni ayuda e. Nada

10/10 Don’t recommend Bought from this location in 2019 pre pandemic.- I wasn’t originally going to write a review about the delay and disorganized distribution center but here it is... I can only imagine how bad delay times are now with the pandemic. Buyers, just know they were missing delivery dates (that they set) and had poor communication long before we were in a pandemic, that’s not covid related, that’s Ashley related. Covid just exacerbated it. Icing on the “Do not buy from Ashley” cake is the extremely disappointing experience with the “protection plan”. READ THE FINE PRINT. You will need to dot your T’s and cross your I’s. They will find every excuse to void your warranty claim even if it says the issue is “covered”. It’s really unfortunate to have spent so much money on a protection plan that is not buyer friendly and so difficultly actually utilize… it’s not like experiences I’ve had with other companies protection plans that make it easy to use and convenient for the buyer to get the most out of their plan. Should have saved my money. Tale as old as time.

Joe was great and very helpful!! All around good experience.

We had a great experience with Ashley furniture. No one was to pushy in trying to confront you. They let us look around freely but also let us know the specials and deals that they had going on! We will be back

This is such a great store!! The customer service is off the chain!! Cle was fabulous! We will be back!

TERRIBLE EXPERIENCE. We went for the first time to Ashley furniture in July to buy a whole house of furniture we spent almost 16,000 dollars there ,we found everything we wanted mind you we went in July we still do not have half of our furniture OUR SALES ASSOCIATE HAS NOT CALLED US But once after 4 months passed ,, II went up to the store to look for Mr. Chester Price,,, to ask about our furniture,Mr Price has called me once in 5 months I have called more then a dozen times to see where my furniture is at BECAUSE ITS NOT IN MY HOME NOT FULLY no table for us to eat on no dressers no tv stand I’m so upset AND DO NOT RECOMMEND ASHLEY FURNITURE TO NOBODY EVER WORST EXPERIENCE THAT I AM STILL IN SINCE JULY And it’s NOVEMBER WOW AHSLEY AND MR PRICE DO BETTER DO BETTER,,,,,,again Ashley has failed me they said the warehouse would call me in 24-48 hrs NO CALL 3 days later the worst company ever

Our salesman, Pan, went above and beyond in helping us choose and put together our living and dining room sets. His service was excellent!!

Furniture was purchased in Humble at Ashley home store is not one year old and has problems and can’t get service department to get in touch with me for needed repairs plus also purchase an extended warranty unable to communicate with these people do not buy furniture from this place customer service is not what it needs to be

It was our first time going to an Ashley's furniture store, and we had a great experience. We were looking for a particular couch set and Alex was very helpful and friendly. He helped my sister and I out with all the paperwork and setting up the deliveries. We were in and out with a new living room set up. Would definitely recommend.

Everything was amazing from start to finish! Everyone in the building were very friendly and helpful. My salesman Miguel and finance manager Kevin made my experience worth the wait.

This will be my third time shopping at Ashley’s furniture!!! I’ve had the best experience at this store every single time I go shopping for my furniture. Thanks to Mr. Nick Thomas!! Very professional and patient did everything to help me out with my furniture selection.

I often purchase furniture from Ashley Homestore,but this time was a little different.Sales person was outstanding,hungry for a sale , but incredible.He was not only interested in making the sale he continuously asked about my situation.Great job....

(Translated by Google) Great furniture and staff at Ashley Home Store (Original) Exelentes muebles y personal en Ashley Home Store

I literally had the best experience from customer service to the sales rep. Ms. Chan was amazing! When I called needing help on buying a bed set. She redirected me and was super helpful hands down. Nick (the sales rep.) In-put my information and looked up the bed set I was trying to purchase online, by the time I got to Ashley's Furniture store all I need to do was purchase my set and sign papers which did not take long at all, I might have took like 5 minutes. Plus having twins tagging along. I swear the made the process easy and smooth. Thank you again × million. 💕💫

LA helped me with furniture for my new home and I tell you how satisfied I am, he knew everything about everything, I am so excited for my stuff to arrive, I approve Ashley Home furniture.

I was lied to about a delivery date and now everything is back ordered indefinitely but they sure did take my money. And if I cancel, there is a restocking fee?!!?. Still waiting 16 weeks later with no firm delivery date. They are selling “made to order” furniture and with supply shortages they can’t deliver.

Very enjoyable and attentive experience from Patricia. Will visit again for my furniture needs. Nice big showroom. A+

if i could not stars for them the worst experience we have had related to buying furniture dinner set all the chairs dirty the driver did not want to take them when it is his obligation to take them if the client does not agree with the conditions of the furniture I have to say that I found out later when I contacted customer service I have to say that my nightmare is not over yet😒😒😒😒😒😒😒

Great experience at this Ashley’s location. Nick helped us out and he was very knowledgeable, helped us purchase our items and get out pretty quickly.

Martin at the store was very helpful and very knowledgeable about the products. Everyone at the store was very nice and had great smiles on their faces. Love the choices of products they offer. I will definitely be back again to buy other products.

Purchased a bed this week salesman said it didn't need a foundation when it does. Called them about it and they said it would take over a week. After inspecting the bed noticed that they did not install the USB hub and they stripped out a bolt and destroyed the threads on it. I do not recommend doing business with this location. Especially after giving my wife the run around.

Sale person was awesome, he was knowledgeable and very informative! Excellent experience.

The store is amazing ..so many furniture..beautiful dinning set.. I can t resist and I bought it.. Thank you for your excellent costumer service You made my day!

(Translated by Google) More than 5 months waiting for my money back, for something that was delivered broken and malfunctioning, and that took 4 months to accept as a return ... The worst customer service I have experienced in the entire US (Original) Mas de 5 meses en espera para que me devuelvan el dinero, de algo que entregaron roto y mal funcionando, y que duraron 4 meses para aceptar como devolucion... El peor servicio al cliente que he experimentado en todo EEUU

Pan was a great sales rep and got me really testing mattresses that I would like for my preference but the delivery/deliveries are a joke

Just got a new dinning room table and customer service was great

(Translated by Google) I do not recommend this place at all I have been waiting for a dining room with six chairs for 11 months they measured that in three months it was ready for a year they have me with pure deceit and lies (Original) No recomiendo para nada este lugar tengo 11 meses esperando un comedor de seis sillas medijeron ke en tres meses estaba listo ya ba para un año me tienen con puros engaños y mentiras

(Translated by Google) Excellent very good customer service (Original) Excelente muy buena atención al cliente

Miguel was great not a pushy salesman at all told him what we were looking for he showed us were it was located in the store and let us find the one we wanted no pushing sales of this or that I’ll be buying from here again

This Ashley store is great! Nick has been extremely exceptional as our furniture guide. He’s been very helpful, he’s demonstrated a listening ear to what’s best for our needs, patient and professional. He is a kind young man that will really listen to what best suites your family. Ask for Nick when you go to the store, he’s not pushy or overbearing like some other sales people at other furniture stores. He also introduced us to Alex who took time to educate us on his knowledge of mattresses and the importance and benefits of having a quality night of rest. We kept Alex well after his shift, in which, he demonstrated professionalism, patience and genuine care for people’s health. Thank you to both Nick and Alex. These are two great customer care specialists at this Ashley store.

We didn’t think we would find anything and walked out with a couch! Miguel was awesome!

It was an excellent experience. Miguel, was super friendly and made us feel at home

Great experience...just moved into a new place and was looking for the right deal, and got it here. Natilon provided excellent customer service

(Translated by Google) They treated me super well and I'm going to return for sofas and another bedroom 🤗👌 (Original) Me atendieron súper bien y voy a regresar por sofás y otra recámara 🤗👌

I recomend this store, Genson was excelent he was so nice

AVOID PURCHASING FROM ANY ASHLEY FURNITURE! It has been a nightmare that has lasted over 7 months. If you want furniture go somewhere else to avoid the headache and constant disappointment.

I found what I was looking for at Ashley's Home Store. Nick was very patient, professional and helpful. He was knowledgeable and all aspects of his job. I set him above his peers.

Great respectful service

We check a number of different furniture stores in the Houston/Kingwood area and didn’t find anything comparable to the couches/love seats we saw at Ashley furniture named Men’s Den. We got an excellent price on the Labor Day weekend sale and Joseph was a great salesman. We were extremely pleased. Though we won’t receive our furniture until next week, we are so excited about it and we saved big time on it. Thank you do much

This by far has been the most ridiculous experience ever don’t waste your money in this place. We bought some couches and the insurance and this place does not want to fix anything for you.

Very good customer service, most items needed ordering but I was able to take home 2 of them.

outstanding salesman , did a great job

We always have a good experience at Ashley Furniture store in Humble, Texas. Pan was great, has alot of knowledge

Very courteous, knowledgeable, not pushy which I more than compliment them on.

First visit to the store went very smoothly. Very helpful salesman guided us through the process. My only complaint is a lack of communication after the sale where I was told I would be texted information and called back and those things didn’t happen I needed to call the store or text the store.

Fast and friendly service. We found just what we were looking for at Ashley.

Do not shop here!!!!! My Husband and I purchased a bed but when it was delivered they only sent the mattress and headboard!!! After getting the runaround from customer service i put up a review and was contacted by customer service saying the issue would be resolved. They told me the delivery for the rest of the bed was confirmed for 8/24/21 between 8:15-11:15am but "unexpectedly" on the day of delivery after sending me a confirmation text saying they were 20 minutes away i received a call saying they would have to reschedule yet again!! We have had a mattress on the floor for almost 2 weeks now!!! Horrible service!!! (pics and confirmation messages attached). Go someplace else, do not shop here!!!!!!

Nick was great. He helped us find what we were looking for and was very honest and transparent with things like shipping delays due to Covid. Would recommend. Would shop there again.

Wasn't overwhelmed with sales personnel. Once we needed assistance Joe did a great job of assisting us & answering all out questions.

I would give them no stars but I needed to leave a a comment and they needed stars to do that so…But I have been without furniture for 2 months. I was supposed to have everything by July 10th (which was not a problem) but here we are August 20th with only a bed and half a couch. 3 “deliveries” and all I have accounted for is a bed and half a couch …

I am very impressed with Ashley Home Store. My husband and I were greeted as soon as we walked in and was offered help immediately (but not in a pushy way). We were told to take our time and if we needed anything to reach out. At one point we were even offered water. We’ve been to the Store about a week ago prior and found some sofas that we really loved however it wasn’t within our budget so we settle for another sofa that we loved but found out the sofa was unavailable. So the store manager was kind enough to give us a 30% discount on the expensive sofa and the loveseat and a few other discounts which helped me save $2000 and made it more affordable for us to purchase them. I’m a happy customer as I was able to get my dream sofas. 🙌🏽Thank you!

My husband and I had an AWESOME sales rep Natielow, the prices were really good and the quality was great. We were excited to get our new bed and this is what was delivered?!?!?! We have a headboard, a mattress on the floor and no actual bed!! Not sure why they would set up delivery for half an order. Very disappointed! We are now getting the runaround by customer service. Not Cool. DO NOT SHOP HERE!!!

Let me join the MANY others that have written negative reviews about this store! I purchased furniture from this store on July 31. I actually found exactly what I wanted for my new home. I had a deadline for when I needed the furniture and was told it would be delivered in two weeks. Perfect! I stopped the furniture hunt and made the purchase. As of yesterday, August 18, I had received no word on the delivery of my furniture. I kept calling the store but no one EVER answered the phone! I finally sent them a text and was told it would be OCTOBER 8 for my delivery!!! In my opinion I was lied to so they could make the sale and this infuriates me! I have had to cancel the event that I was having at my home on the 28th. This is certainly not the way to do business. An honest and upfront date would have been appreciated. People just want to be told the truth. Remember this. So many of your other reviews express dishonesty about delivery dates. We all understand some of the hardships going on right now but just tell us the truth! I just hope when my furniture finally does arrive it is in good condition.

Exelent custumer service

They don’t even deserve one star. We ordered a bedroom set in February and was told the bed would be about 90 days out, but other items would be only be a couple weeks. We received the dresser and night stands around the 90 day mark but bed frame was not in. Fast forward to June and we’re told bed frames in and out for delivery. Turns out only 3/4 of bed frame is in and the headboards missing. We refused delivery until whole bed frame is available since what are we supposed to do with 3/4 of a bed frame? Now we’re half way through august still no word trying to get ahold of store for 3 days now and can’t get ahold of anybody. Talked to customer service rep and was informed the bed frame order has been canceled but we have to contact the store we purchased it from to resolve why it was canceled. The same store that refuses to answer the phone. Attempted to contact salesman to see if he may be able to resolve our issue but of course no reply. Save some stress and money and buy furniture literally anywhere else we will not be back and will recommend every one we know not to do business with this place.

They don’t answer the phone and now I’m being told my order is canceled. I cannot get ahold of anyone to figure out what is going on. DO NOT BUY FROM HERE. I have been waiting since February to get my bed frame in. This is out of hand. Update: even after they responded to my bad review they still did absolutely nothing to help me out.

I went into the Houston/Humble location. We were greeted by Pan, and he was not pushy or overbearing. He was very knowledgeable and answered our questions promptly. The store has tons of options to pick from. The only draw back is the 3 week wait for our table.

Our salesman, Pan Oviedo, was awesome. I was undecided on which chairs I wanted to go with the dining room table. He was very helpful mix matching chairs and tables. He carried chairs all over the store to what ever table I wanted to compare together even upstairs. This is my second major purchase at Ashley's and have had very good experience both times.

I had the best experience at Ashley HomeStore. Pan and Andy made buying my furniture simple and quick. Great customer service, great prices, and great quality items!

Definitely never buying here again, as of today I have been waiting for my furniture for 8 weeks, only for them to tell me they only have a partial part of my order and to wait another 4 weeks for the rest! Asked them to do a free delivery for what items they already have and I was denied 😂. They have no shame. Getting my money back and going to Gallery Furniture like a usually do. Ashley NEVER again!

Martin from the Humble store was am excellent help and worked with us to get everything we wanted to purchase. Very attentive and personable.

We are very pleased with the service that we received. From the moment we walked in we felt like we were appreciated. Not in someone's way. We found just the right tables for our new home. Thank you Ashley team

I had an amazing experience! Pan was great! He was informative, attentive, and easy to talk to! The store was laid out beautifully as well and had tons of options.

I always have such a great experience at Ashley's HomeStore

IF I COULD I WOULD GIVE THEM 0 STARS!!! DO NOT BUY HERE THEY ARE LIARS!!! THEY KEPT PUSHING DATE THAT’S BEEN ALMOST 7 MONTHS TO REPLACE CHAIRS THAT CAME BROKEN OR MISSING A PART FROM A TABLE WE BOUGHT FROM THERE!!! AND I’VE NOTICED WE ARE NOT THE ONLY ONE HAVING THIS PROBLEM WITH OUR FURNITURE TO BE DELIVERED……

Worst place i have every purchased anything from. The whole experience has been shady and painful. Buy from somewhere else!

Mr. Lopez was my experienced, sales representative. He did not push furniture items on me. He allowed me an opportunity to seek only what I asked for. A light colored couch, comfortable of course and a therapeutic mattress for my Son's bedroom. We walked the showroom floor upstairs and down After we illuminated the items I did not care for, we .located the items that were in the best interest for my family. He proceeded to verify how much I qualified for after checking my credit. Within an hour I walked out the store with two furniture pieces I love, 0% interest, as well as, an affordable monthly bill. I am so grateful for his listening ear to assist with the items I needed for my home. Respectfully, Ms. T. Tanner

We purchased a bed and dresser for my 4yr old daughter who got to pick it out and was so excited. We did this may 15 2021. We were told that we would get it June 2nd. That didn't happen. It got pushed to June 15th then June 25th then July 2 then July 16th. Well We called July 14th to verify it was still being delivered and cone to our surprise they canceled the order on us without us even knowing. No communication at all just canceled. We have bought from Ashley furniture several times and have spent well over 10k in there in 8yrs but never again will we. Our little girl was disappointed everytime it didn't arrive and so upset she didn't get her bed. Well thanks to Mattress Mack at Gallery Furniture. We called them and they Guaranteed us our furniture the same or next day or our money back instantly. We showed up at 8:45pm Friday night and they promised us a delivery date the next day before 4pm. They showed up at 2pm set everything up and made our daughters day. Gallery furniture was a little more pricey by like $150 for the dresser and bed but better quality and way better customer service. ASHLEY FURNITURE YOU HAVE LET US DOWN AND LOST A CUSTOMER FOR LIFE.

Unethical and dishonest...no local customer service...no "ITEM RETURN"... expensive delivery charges...misrepresentations of items in stock... bait and switch of furniture ... overall BUYER BE AWARE!!

Great in-store experience, was promised up to 8 weeks for delivery, called to get an update and now told it'll be another month and a half on top of the 8 weeks before delivery and hopefully it'll be shipped by then. Most likely will not buy from here again.

Wonderful customer service! 😊

Do not buy from this store. They will lie to you and tell you your furniture will be delivered on a certain day and it will never show up. They change the date every time you to talk to them and then the day it’s scheduled to deliver they will call the morning of and cancel and say it’s out of stock after taking your money.

Had a great experience with Mr.Price! He gave me great information and helped me through a smooth transaction today, I would definitely purchase again from them.

Humble store, salesperson Mario, I specifically asked if item was in stock and available prior to purchase. Was told item was in stock so I made purchase on June 3rd, was told item to be delivered on June 10th, no delivery. then told 14th, no delivery, spoke with Mario he said he would call back by end of day, no call. Today 17th, went into store to be told item might be in on July 30th, they would let me know. How about letting me know you will pay me interest on my funds that you are holding. Warning to all, this company practices deceptive trade practices. They should give customer option as to whether they wish to wait on merchandise 5-10 weeks. not promise something knowing that you will not deliver.

We haven’t received our dining table so I can’t say anything about that, yet bu the service that Alex provided was great! This is the sales person to go to by Deerbrook.

Ashley Furniture Homestore is my favorite store for buying furniture for my house! They always have the best customer service, and they are very helpful with everything!

My sales lady Camille was awesome!! Thanks for everything.

DO NOT BUY FURNITURE FROM THIS STORE! I don't even want to give this one star, but Google forces you to have a rating. I was in the store on May 23rd, and have NOT received any of my furniture. The woman who assisted me said the dresser to the bedroom suite was 4 weeks backordered. Turns out, there was a footboard AND dresser on backorder- more like 8 weeks and counting on backorder. They will tell you a date your furniture is scheduled to be in the warehouse, get the delivery setup, and when the truck arrives, still no footboard and dresser. 5 times they have done this. Horrible experience, I am going to request a refund and take my business to Gallery Furniture- NO BACKORDER AND SAME DAY DELIVERY!

Good in store experience! Our sales lady was nice (don’t remember her name; AA older woman). Had we known the delivery date would be moved from August to October we would’ve made a different choice. We purchased in June. UPDATE: the October delivery was for the entire order, the August delivery is when 90% of the order will be ready. Customer Service said to call back closer to August and request for partial delivery. UPDATE: July 2nd 2022 our the dresser of our bedset has been delivered. After placing the order in June 2021, learning it was on back order and picking a new selection in March/April 2022, etc. I cannot say that I would ever recommend Ashley Homestore.

The furniture is beautiful thats why im giving an extra star. But the fact that they lie about the time it takes to get your things delivered is the reason I am writing this review. I bought an entertainment center and a bedroom set and was told my bedroom set would be available within 3-4 weeks, while the entertainment center would take 2 months. I was like wow but oh well i need the furniture. It has been 2 months and i still haven’t received my things. None of it. They should atleast give tell you the truth as to the amount of time it will take smh.

My sales person Miguel was so helpful. He moved stuff around so I can be sure I was satisfied in what I was purchasing and he was so informative

The staff was extremely helpful and made sure I got the best possible deal!

Representative was very courteous and friendly. I received great customer service I had a wonderful experience and so excited about are you furniture.

10/10 recommend! Very helpful with getting my furniture!

Had a very good experience and not pressured at all. Will be coming back to make another purchase!!

Alex was really professional and gave us a really great sales service, we where there for just a dinning table ,but ended up getting more for suck a great price! And just what we where looking for ,gave us enough options to pick up from .

Loved my experience! Went in looking for a couch for my first apartment and was pleasantly surprised by all of the options and the great prices! Alex was so patient and helpful!

Good furniture at great prices. Alex was very helpful.

This Ashley furniture is pathetic. If I could give It half of that one star I would. They don’t even deserve that. That rude ignorant female that supposed to be the manager or customer service person. She’s terrible. How is she have anything to do with customers. We unfortunately spent $1800 with them And that was the last dime. My step dad needs a bed they have there that I planned on getting for him but I will find It somewhere else

Quick and easy.

Amazing service!

The sales Representative was very kind and professional. Helped me find everything that I wanted. Lovely furniture and clean facility. Nice friendly staff. I highly recommend and I will be returning to purchase more items.

Looking for variety of furniture then Ashley furniture is the spot for you. Helpful salesperson too.

Once they have your money, they leave you high and dry. Our furniture was delivered without the hardware to install in. They said it would be delivered the next day at 9am. It wasn't. I have called the store multiple times during business hours, but I get a message saying to call during business hours. I then go to chat support and they give me the "secret number" to get help. I call. After being placed on hold for 10 minutes, I talk to a person who puts me on hold again. After another lengthy hold, I am redirected to what I assume is the store number, which again says to call during business hours. No functional furniture after paying a large sum of money for a product. No help whatsoever.

I've been with Ashley for several years. All of my Furniture comes from Ashley!

The listed address is an empty lot.

Can you imagine i went to have bfast and decided to make a quick stop at Ashley home furniture. My first time visiting i couldn't withhold buying a full king bedroom set..Such amazing quality and design. Im in love with their furniture selection.Anticipating on getting more very soon.Our sales agent in the humble area was phenomenal and very veryyyyy patient.Thank you

I was having a bad day and Miguel was a wonderful sales representative who met all our needs. I purchased some wonderful furniture to go with my home renovation.

Patricia E. was patient and professional. I truly enjoyed working with her. She made the buying experience easy and the blow to my pockets lighter :)

Miguel at the Humble Store was awesome!! Extremely knowledgeable and professional.

We bought our first piece of furniture from Ashley's this week. The overall experience was great and our Sales agent, Miguel, was professional and informative when discussing the options we had available to us. We didn't feel the pressure to buy something as we were talking through our options which was very nice. When we left the store we felt great about our purchase and excited for our new piece of furniture to arrive home.

The sales reps were very helpful and knowledgeable. We had a wonderful experience. Will definitely be back!!

This is the first time I buy something at Ashley. The experience has been great so far. Patricia my sales person was very well informed about the product I was looking for but not pushy or used pressure selling techniques. She answered all my questions snd and was very friendly and professional. I got a great price for a high quality item.

(Translated by Google) Very good attention 100% recommended. (Original) Muy buena atencion 100% recomendable.

This is my second time actually getting something from here. The sells people were great!! Our sells personal, Martin Ramero help us out with a bed room set and got us a Great deal with a Tempur-pedic bed .So we are excited to finally try out our new bed. So over all I can say that there furniture feels very healthy and sturdy and I would be glad to continue buying furniture from Ashley’s.

Martin was wonderful. He patiently waited for us to be ready to discuss products and be ready to purchase. He gave us time and space but was easily accessible when we needed him which is exactly what I need when I shop. The furniture selection was great as well!

Don't ever shop here!! Their associates are dishonest, evil and spiteful!

(Translated by Google) Great prices, helpful and very professional staff (Original) Excelentes precios, personal atento y muy profesional

Alex Lopez was fast and friendly he had my order made, paid for and me out of the store in no time at all. I can't wait to get my new kitchen table delivered to my new house! Thanks Alex for understanding that my time is precious.

(Translated by Google) My experience in this store has been totally disastrous, I made a purchase on 04/14/2021 and have regretted it all my life. To date I have not received my order, I have had to change it on 2 occasions for not meeting the delivery dates, they have been super irresponsible with the customer, at the time of selling they offer everything on a silver platter and once paid, the real ordeal begins. The furniture is very nice but unfortunately the service is terrible and does not guarantee delivery to the customer. I hope to help future buyers to arm themselves with patience when deciding to buy in this store or to be persuaded not to have bitter moments. Failing that, they have better luck than me, if it is luck ... (Original) Mi experiencia en esta tienda ha sido totalmente desastrosa, hice una compra el 04/14/2021 y me he arrepentido toda la vida. Hasta la fecha no he recibido mi orden, la he tenido que cambiar en 2 oportunidades por no cumplir con las fechas de entrega, han sido super irresponsables con el cliente, al momento de venderle le ofrecen todo en bandeja de plata y una vez pagado, empieza el verdadero calvario. Los muebles son muy bonitos pero lamentablemente el servicio es pésimo y no le da garantías de entrega al cliente. Espero contribuir con futuros compradores a armarse de paciencia al decidicirse a comprar en esta tienda o poder persuadidos para no pasar amargos momentos. En su defecto que tengan mejor suerte que yo, si es que de suerte se trata...

Best furniture store around!! Wonderful salesman - Joseph James - found exactly what I was looking for! Have gone to Ashley's in the past to furnish our living room, bought a dining room set from them today, and will continue to go there for all our furniture needs! You can't beat Ashley's quality and prices!!

I had a good experience. Was approved very fast but they just didn't have the coffee and end tables I liked. But I will try them again next week for some tables.

We ordered a couch from Ashley furniture and were told it would arrive around the 28th of April. It was a month wait but ok that’s fine. We were told this past Friday (the 39th) that it would arrive that day. We rearranged our schedules with work and our kids so we could be home for this. It gets late so my husband calls. We are told we will be the 17th delivery and the driver was on the 15th. It gets later and we are told the couch was never on the truck. It did not arrive at the distribution center on time but was there now and would be delivered on Wednesday. Today was Wednesday. Schedules rearranged again we expect the couch. My husband got a notification it would be here EARLIER than expected. Yay. It gets to be after the original time of delivery. My husband calls and it will not be here today. They can not find it in the distribution center. I am upset and call looking for answers. The lady I talk to says it never arrived and was not even scheduled to be delivered until the 8th!!! It was never on the D. C. I admit I was upset and not as nice as I could have been but when I tried to get a date of delivery she hung up on me!!! I love the couch we ordered and want it but We will never be ordering furniture from this store again

Our sales man was nice and allowed us to shop at our leisure but was around when we had questions. We were searching for a dining table and chair set and found what we were looking for. Recomend shopping at the 1960 and 59 location

The staff was, by far, better than any other furniture store we've been to. The financing options were exactly what we were looking for. The sales manager, Andy Keel and Pan Oviedo, were lights out in helping us find the perfect living room for our home!

(Translated by Google) Hello Mr. Mario Selaya, we want to thank you for your kindness and courtesy on our first visit to the ASHLEY store. you are truly a professional person to serve families. A million thanks for your service ..... Helo Mr Mario Selaya I want to thank you for your kindness and courtesy on our first visit to the Ashley store. You are truly a professional person to serve families. Again.thanks a million for your sevie. (Original) Hola senor Mario Selaya queremos darle Las gracias por su amabilidad y cortesía en nuestra primera visita a la tienda ASHLEY. es usted realmente una persona profesional para atender familias. Un Millon de gracias por su servicio..... Helo Mr Mario Selaya I want to thank you for your kindness and courtesy on our first visit to the Ashley store . You are truely a profesional person to serve families. Again.thanks a million for your sevie.

Not telling the truth about the delivery

Great friendly sales persons. Good value today. My two sales ladies were Cammla and Crusonuda, they both were very knowledgeable and made me feel relaxed about my purchase.

(Translated by Google) Terrible service, I've been waiting for my furniture for a month and I still don't know what day it will arrive. (Original) Pésimo servicio llevo un mes esperando mis muebles y aun no se que día me llegan

This place has Beautiful furniture & friendly faces with amazing customer service, when your looking for nice furniture that's sturdy & of good quality I suggest you pay them a visit.

This place is absolutely wonderful!! This particular Ashley’s is two stories and has a galore of beautiful furniture from classic to modern or whatever you’re looking for. My sales agent, Claudette, was very helpful in helping me secure my dream bedroom set for my first apartment. The staff is friendly and helpful and will work to meet your needs and wants. Everything was well explained and I thoroughly understood where my money was going and how the process works. I left the store feeling confident with my purchase and I’m glad I made the visit.

Purchased a sofa and love seat (in Humble) on the March 17th and was told up front that it would be up to eight weeks before the items arrive. We were asked if we want a partial delivery and we said no deliver both pieces at the same time. On April 11th we got the call to schedule our delivery for our furniture and on April 14th the delivery team showed up with just the love seat. They said the sofa was on back order. I have called three times to discuss this issue with Ashley Home Store and each time I have been told by my sales person that he is going to get his manager to call me back. As of April 20 no one has returned my call. So what I have experienced is they are very helpful and friendly during the sale, but no response when things go wrong. It is like they are trying to run out the clock until the sofa arrives.

Never any complaints with Ashley HomeStore

Love Ashley Home Store there selections are beautiful totally my type! Purchase a dining set can’t wait for arrival, they were super helpful! Thank you Ashley HomeStore!

Our salesperson was Camilla Jones and she was nice as could be. She walked through the store with us and asked us what we wanted and didn’t hesitate to work with me being indecisive and all. A positive attitude goes a long way. We bought the couch.

The sales associate by the name of Alex Lopez was absolutely awesome. He literally toted and moved end tables around to help me get a visual of what I wanted in my living room. He was so kind and patient, nice sense of humor and completely professional. He also enlisted another lady-who’s name slipped my mind and was also awesome-to assist. Paperwork was completed very timely and for the most I was in and out with no problem or prolonged hassling.

Our experience at this Ashley HomeStore was AMAZING!!! Joseph James was the sales rep helping us & helped us was exactly what he did. Immediately from entering, he was welcoming, personable, & consistently made sure that all of our questions were answered & that we were happy. Along with Mr. Andy providing assistance when needed, made this visit a very pleasant one.

Everyone was so helpful. Especially the rep who helped me and walked me through my payments and everything.

Mario was a great salesman, and everyone in there was super friendly. Getting what we wanted and completing the transaction was seamless. Will be getting more furniture from this store in the future. (Humble)

Deceitful and not forthcoming with financial options and details. Have inexperienced workers you evidently are placed in positions without proper training.

Great sales team

Took them 4 months to give me my money back after changing my mind due to the lack of variety on deals and everything is too high for the quality of furniture that everyone else has in their store. I wish it wasn’t true but my experience was not very good.

Customer service excellent. It was so much beautiful furniture to choose from. It was difficult to choose. But I love the piece me and my husband picked. We’re happy with the quality and how comfortable it is. I will definitely return to Ashley!

I purchased a dining table and a sofa/loveseat set. My items arrived and great condition.... I ran into a problem at the beginning, but Ashley home store addressed my issues. Great customer service throughout the entire company is what I received. Thank you Caleb for keeping me updated while I waited for my furniture.

Good selection. This is the biggest draw back of most furniture store the sales man will surround you as soon you open the door and they asks lots of question. They want to sell you before you even decide not allowing breathing time and we left without buying. I wish it will changed someday in Most of furniture store.

I worked with Caleb Kuykendal and purchased a bedroom set with the best mattresses. Caleb made the process super easy & fast. He was very informative and knowledgeable about the products and gave me the nest deals. He's the best salesman I have met in a longggggg time. I'm a bit indecisive, however he was patient and made sure that I got everything I needed and wanted. Oh and one of the best parts is he wasn't a pushy salesman. I'll visit Ashley Furniture a lot more when it's time to buy in the future.

I was greeted by Miguel as I wondered thru the store looking for coffee table set and sofa table. He offered to assist me with finding a very traditional style and located online. What I loved about my experience is I was not pressured.

Kevin Arias at the humble location was great, highly recommend. Good deals and beautiful furniture.

Good customer service, just a bit disappointed they had nothing in stock.Mr pan was amazing very helpful and patient Have to wait four weeks . It will be worth the wait:)

(Translated by Google) I love Ashley HomeStore furniture, and especially Patsy, always kind, she explains everything super well when she offers us something, giving us the best options and facilities. (Original) Amo los muebles de Ashley HomeStore, y especialmente a Patsy, siempre amable, nos explica todo super bien cuando nos ofrece algo, dandonos las mejores opciones y facilidades

Nice but overpriced

We bought furniture there back in January 2021, I wished the Sales person who sold us the furniture could’ve aleast told us that particular furniture was not in stock in wish we could’ve looked around more ! Anyway Furiture comes in in pieces only then it’s damaged missing parts calling there customer service in which they can’t get there stories straight or related it to the person who’s suppose get with the customers problem ,there is big miscommunication within themselves in there department! I would not recommend this nightmare to anyone ! Never again will I buy there ! Today is 4/29/2021 and we purchased this breakfast table back in January and we’re still having problems getting our complete set chairs we’re broken missing parts and now y’all saying it won’t be til May 21 til we get our chairs!!! It’s now the end of June and we have not received the rest of breakfast table , we’re missing chairs , every time we call they came moving it another month so not til July if we get it , why can’t someone call us and give us updates on our purchases we ask for a refund but refuse to give it to us ! I will not shop there again 😡 . ……. It’s Now December 27 , 2021 and have not received the replacement Chairs !!! Y’all don’t call or email aleast giving us updates on when our chairs are coming in … And I bought this on January of 2021

The experience at Ashley Home Store was a wow experience. The staff was very helpful and courteous, I even met the store manager. They will hold my order until I am ready for delivery and so everything went well.

Very professional!

Great customer service, great pricing, and selection, Highly recommend.

We had a very pleasant experience here......we had visited 5 other furniture stores (including another Ashley in the woodlands where we walked around for about 45 minutes and were NEVER even greeted) our experience at your store went from pleasant to wonderful when we were greeted by and helped by Mr. Cle Price.....he was not only very kind and helpful , , he was very knowledgeable and helped us make the right decisions for our daughter. We never felt rushed or pressured......we have shoped at your location before but today was the best experience ever. Mr. Price made not only our day but made our 9 year old daughters day very special.....Hats off to the store for all you do and thank you Mr . Cle for being who you are!

Very great service

I found a great new dining room table, the sales guy Cle Price was fantastic, he really took his time and showed me all the options available and helped me find the best discounts available! Good experience! Good people!

Great selection and prices!

It took to long to have a couch delivered. 5 months.

My husband and I went in to buy a few accessories to go with our current furniture (bar table, chairs and lamps). It was not a big purchase but would have been about $1000 when we finished. However, our sales person was called a way to another customer and we were handed off to someone else who was supposed to help us complete the purchase. After 45 minutes, we were still waiting for them to come back to get our paperwork on financing the purchase and left. My husband went over and told the first salesperson we were leaving and would come back but I refuse to go back for this type of customer service.

Claudette is a very nice personable sales person, not to mention very knowledgeable! Will definitely be returning

Glenn was very helpful and courteous

Very clean store , very attentive salesperson . Very clean restrooms . But a little pricey .

Purchased a bed frame in October 2020, the frame collapsed November of 2020. The frame is beyond repair but they insist on giving me parts first and for a technician to deem it not repairable. I have been waiting for parts that will not fix the bed for almost 5 months now. I have called numerous times for updates each call has had the same result. “Your parts will be delivered by the end of December” “Your parts should be there end of January” “Your parts should be arriving mid February” “oh you haven’t gotten your parts yet? They are gonna be there no later than the last week of February if not call back and we will push for an exchange” today I called again (3/12/2021) “Your parts will be delivered by THE END OF APRIL.” The customer service team has been very helpful, and they understand my frustration and told me it is a different department that is at fault and that their hands are tied. I even tried to call corporate to try to help me push things along but no one would pick up. Update: Still no resolution, called multiple times to see if I could just get an exchange or a refund both requests were denied. Cut our losses and purchased a new bed frame and trashed the already trashed frame we purchased from Ashleys’ . I am very disappointed with the way things have been handle the last 5 months.

Purchase was easy to make and my delivery is scheduled for much sooner than I anticipated.

if you go to this place, do not buy with Anya

(Translated by Google) I am very much looking forward to having my tempur pedic bed delivered and Mr Pan was very kind to us. (Original) Estoy muy ansiosa por que me entreguen mi cama tempur pedic y el Sr Pan fue muy amable con nosotros.

The selection of furniture was good. The quality seems to be good as well. Purchased a living room set and bedroom set (nearly 11k) but couldn’t even get a free pillow out of them. Salesperson (Miguel) was very nice, did not pressure for sales. Overall happy with the experience.

Purchased furniture in Jan. They said would be in early Feb. They called to deliver, but did not have all the furniture. Order was cancelled. They billed me as delivered, a month later I am still trying to get my credit. Call the store and no answer and when they do it's all excuses and false promises. STORE MGR..... PLEASE ISSUE MY CREDIT!!! After 2 months of calling every other day I FINALLY GOT MY REFUND FOR THE FURNITURE THAT WAS NEVER DELIVERED! I called TD bank and closed my account, I will NEVER EVEN Consider walking into another Ashley store...... NEVER!

Gorgeous furniture! Martin Romero in HumbleTx was very helpful and provided excellent service. Looking forward to purchase other items soon.

Excelente servicio

Very nice and helpful staff!

Will not do business here again. Unlike Gallery Furniture these people are changing over $200 to deliver.

Ordered first new furniture in years. Service was friendly. Got to wait for the items longer than expected. But I guess that's normal now. Expected time is about a month from now.

Very helpful, nice, and patient. Excellent service.

Its been 6 months and we still have not received our funiture. I've been getting rescheduled 7 times already. Everytime I call they tell me they have different things in the order. What a bad experience with Ashley funiture 👎

At first the employees were really helpful and nice, but when I pointed out that I could get the same item they were showing me from their own website for 10% cheaper, they gave me a ton of attitude. As nice as it started, it left a bad taste in my mouth on the experience.

Joseph was very patient and showed us many options to choose from. Our purchase was in stock and delivery was fast.

(Translated by Google) I am very excited about the way the staff treated us and above all I really loved the bedroom, the living room and the tables for my living room, wow what I was looking for was perfect, but above all the price is under my ability to pay, life is short and you have to enjoy it and what better way to go home and rest in my new living room and see that beautiful bedroom of my dreams, Thank you so much Ashley Home Store ⬆️ 100% recommended Also for having staff who speak my language 👏, so easier to understand and ask for any questions I have, I felt like family ♥ ️ I am Mexican but I live here 👍 God bless 🙏🏻 America 🇺🇸 And Ashley Home Store 🔥 (Original) Estoy muy emocionada de la manera como nos trato el personal y sobre todo me encantaron muchisimo la recamara, la sala y las mesitas para mi sala , wow era perfecto lo que yo estaba buscando, pero sobre todo el precio está bajo mis posibilidades de pago, life is short and hay que disfrutarla y que mejor llegar a casita y descansar en mi sala nueva y ver esa hermosa recámara de mis sueños , Thank you so much Ashley Home Store ⬆️ 100% recommended También por tener personal que habla mi idioma 👏, asy más fácil de entender y preguntar por cualquier duda que tengo, me sentí en familia ♥️ Soy Mexicana pero aquí Vivo 👍 God bless 🙏🏻 America 🇺🇸 And Ashley Home Store 🔥

Sales associate was polite and knowledgeable. He was able to help me find the furniture I was looking for a secure a delivery date that works with my schedule.

Great furniture and customer service. Our salesman Miguel made this experience so easy and stress-free. I have shopped here multiple times and have not been disappointed.

I love how whole process went when i went into the store... from the the time i went in to to the time i left.

Excellent costumer service (Pan Oviedo) Good prices and good furniture

Friendly and Helpful staff, good selection, good prices! Can't wait for delivery!!

Great service, The guy who helped me ,Pan Oviedo, was really nice ,honest and helpful . I really recommend this place. Very nice people.

My experience today was long but worth it. We were helped by Claudette and she was patient with us throughout our visit. Not only did she help us but she was kind and welcoming.

(Translated by Google) Good attention and products although the site is not very nice to be an Ashley site. (Original) Buena atención y productos aunque el sitio no es muy nice como para ser un sitio Ashley..

Keith was a great help from the moment we walked it, very helpful & very knowledgeable

Pretty good experience. We were greeted upon entering the store and showed around promptly. I found exactly the chair I wanted at a pretty reasonable price. Definitely worth stopping by.

Friendly people, great service, financial options, variety of colors and styles of furniture to choose from and, guess what? Great prices!

Will never do business with these people again!!! I finally canceled my sofa & chair after empty promises of delivery. Of course that opened up a whole other world of problems. Who knows if I'll even get my money back at this point because when you finally reach someone to talk to you get the run around again & again. Nothing but problems with these people!!

Decent prices with a nice and helpful staff.

Great service

I’ve visited the store and bought several items, sales people are always welcoming and friendly great place to shop for furnishings very satisfied. Thanks

Kevin helped my husband and I order the exact bed room set we wanted. He was very helpful and nice. Great customer service! Will shop here again

The sales people were nice and not pushy, they were very respectful. Going the extra mile to ensure we didn't feel pressed into anything we did not want. Best Ashley experience we've ever had.

Amazing furniture, best prices and awesome services

Very courtesy! Eager to assist in our needs. Offered alternatives when we were in doubt. Overall very polite and no pressure to purchase. Amazing service from Tre! What an amazing Saleswoman to do business with!

Salespersons that waited on us were pleasant and tried to be thorough in directing and leading us to the appropriate merchandise according to our requests. I appreciate the fact that they did not hover after answering questions/explaining pricing and allowed us to test out the furniture without them staring us down. We did purchase after coming back the next day and testing our potential choice again and the salesperson did express gratitude that we actually did come back which was pleasant to be thanked for that. Because of Covid-19, delivery dates are longer than desired. Pleasant experience so far; hope it continues.

Do not waste your time and money on Ashley HomeStore. The customer service is horrendous and do not get me started on the delivery issues. I've had a total of 4 different deliveries and they have still NOT delivered all the items I have purchased! Keep in mind I placed this order in November! And the few items that were delivered have been damaged! I have called customer service so many times, requested for a Supervisor that was supposed to contact me and a week later I still have not heard from a Supervisor. Since calling didn't help I decided to chat with an agent and this is the type of customer service you will receive from Ashley HomeStore.

Kevin was great! Got us the perfect bed for my wife and I along with our bedroom furniture!

Awesome!

Nice furnitures

Haven’t gotten my delivery yet, but in-store experience was great.

Ordered bedroom furniture for our toddler back in October 2020. It was supposed to be ready in Mid-December, no calls no updates. Have called numerous times for updates, get hung up on at least once each time and every representative sounds like they are having the worst day of their life. Every update given says it’s about a week out from delivery. This has been going on since December. Automated response says 7-9 weeks out, which I think is the more accurate number. Was told by another furniture store that Ashley didn’t have any inventory before we went. Too bad because we really liked the furniture. At this point, I’m inclined to just cancel the order and go somewhere else. Probably gonna have to absorb the “restock” fee ourselves. Stay away from this place, it’s embarrassingly terrible.

Went in to look for a kitchen table and we did find some potential tables we liked. The 1 star is all about the sales lady who hounded over us while we were looking. Even after I told her more than once we wanted to browse and give us a minute, she seemed to follow us like a lion stalking their prey. She even proceeded to rearrange two table sets and tried to sell us on piecemailing the purchase together. Terrible experience and I’m now convinced furniture salespeople have potentially become worse than car salespersons.

(Translated by Google) They are very bad, they are irresponsible, they give you one day to deliver your order only to sign a contract that costs you almost $ 50.00 and then they tell you that it takes three months to deliver (Original) Muy mala son unos irresponsable te da un día para entregarte tu orden solo para que firmes un contrato que te cuesta casi 50:00 dolares y después te dicen que se tardan tres meses para entregarte

I was pleased with the selection and sales. Impressed with a new sales person. While it was clear he was learning he made every effort to make me comfortable as I made decisions and a purchase. He followed up with me in regard to delivery and changes.

I visit Ashley homestore in Humble to purchase a mattress. My husband and I we had lots of questions about the mattress and Kevin Arias answered every single one.Kevin his one in a million! I never meet someone specially a young guy like him doing his job with such passion and knowledge and enjoying what his doing. Coming from a professional industry I realize what a great asset Kevin is for the company because it’s hard to find someone that puts 💯 in there work do everything with passion, knowledge and professional! Thank you Kevin! Great job!👏🏻

We entered the store looking for bar stools. But we left with a whole living room set. Dr Kevin, the Tempur-Pedic doctor, was very helpful at great suggestions and very patient with us. And although we had bought several pieces of furniture fromt the Humble Ashley Home Store many times before, this was by far the best experience we've had. Dr Kevin was great!

Martin was excellent and very pleasant. Enjoyed the experience overall and felt both welcomed and appreciated.

Horrible customer service. The sales people and managers lie to get you to buy merchandise.

Stopped by to get a coffee table and started looking around. In less than 5 minutes, we had this lovely lady in a leopard print mask help us find the right department upstairs. Within seconds of reaching the top floor, Andy walked up and asked if we needed help. Picked out a good looking table and managed to get a good deal on a mattress, too. Overall, a great shopping experience. Will be waiting till Tuesday to get the delivery.

Really great experience at Ashley’s Homestore. The sales person was very nice and knowledgeable. I will go back when I need more furniture.

Ordered a couch and love seat on 11/27/20. Was told the est. ship date was 1/19/21 which I thought was a long wait for couches. No big deal so we purchased paid in full. 1/15/21 I called to see when and what time they would be delivered. The response I got was your estimated delivery date was moved to 2/12/21. No other explanations on what happens when 2/12/21 comes and goes. Worst place to buy furniture. Would never buy from Ashley again. Still have no clue when furniture will be delivered.

Camila was a excellent sales person! Did not pressure us. Highly recommended!

I had been shopping for a sofa for about 3 weeks. I had purchased a bedroom set and sofa before with Ashley Furniture.I waited until the Cyber Sale or discount was still effective. I had been to this store before and they sold the clearance item previously I had liked except it was pick up only for this item. I was glad I returned to this store and kept looking as I had let my Sales RepresentstiveTree Holmes know I was on a budget. I found the color and style I liked and made a purchase. I was in a bit of a rush and Tree was able to accommodate me. I appreciated her professional manner and pleasant demeanor. I'm looking forward to receiving my sofa soon. Unfortunately I had to cancel my order bc it would take 7 to 8 weeks and no one called to tell me of a delay. I had expected delivery on the 20th two weeks from my order date.

I love this store and its inventory...

(Translated by Google) The attention Natilon offered me was excellent .... a lot of patience and very accommodating, in addition to offering me what I was looking for, because I didn't know which dining room it would take. All precious! (Original) Excelente la atención que me ofreció Natilon....muchisima paciencia y muy complaciente ademas que me ofreció lo que andaba buscando, porque no sabia cual comedor llevaría. Todos preciosos !.

Great service, prices and quality. Mr. Cle Price was very helpful with our purchase. Great sells man

Everyone was very helpful and attentive—without being annoying; very professional and over all extremely pleasant.

Bought a very expensive recliner paid for 5-year extended warranty and it covers absolutely nothing that I've called with problems the chair is now peeling the color off of the chair. Ashley furniture says the call the warranty company the warranty company says to call Ashley furniture neither one will do anything about a $2,000 chair that's less than 2 years old never shop there again

So disappointed they didn't have anything I needed

Thank you for helping me Miguel! Great customer service!

Anya was very helpful! Was able to get what I wanted

This store was great, great quality furniture at great prices and our sales associate Anny was amazing and very friendly and welcoming. I would recommend this store to my friends and family. Thanks Ashley homestore!

Good selection of products and great staff. My new couch is soooooo comfy.

Friendly staff and excellent furniture selection.

Price matters but in this case, Price made the difference. Mr. C Price was instrumental in helping us find the perfect living room set for our new house. Then he made sure we got the best deal possible - I would definitely look for him to help you too... Thanks Again! UPDATE: I just called to check on the status of my order. Part was set to deliver this week and the remainder in January. I was informed when I called that my order is now showing to be delivered in MARCH 2021! I placed the order in November. I was clear that I was not going to order the living room set if it was any later than January. Unacceptable! I would have never ordered it if they would have told me March. No call, no email - nothing. If I wouldn’t have called, I would not know that my order was pushed out several months. I will never trust them again with my business.... UPDATE 12/30/20 I called again today to get an update to see if they were able to improve on the date. Today they informed me that the status as of today now no longer shows any date. She said all dates were gone and it only shows to be back ordered with no dates. I plan to go to the store this weekend and canceling my order. Zero communication or concern for their customers they their dates and commitments mean nothing!!!

Keith was very helpful with our bedroom purchase. Just called to get some information about who we are financing through and was treated very rudely and cut off by a woman

Great store personnel. Very helpful staff.

Very helpful and friendly. Got what we wanted, and earlier than expected, even during this hard time.

Umm they took my 30% off when I just purchased 😐

Was not looking forward to the process, but it was a lot faster and smoother than I remember. The staff at Ashley's was very attentive and did a great job of helping us get the Table we wanted at the price we needed. This is the 3rd time I have bought furniture from this Ashley's store, and I promise it wont be the last.

The sales people were very helpful I didn't have to wait a long time to make my purchase. I would recommend this store to friends and family.

So many nice people! I had a bad experience with a furniture store near by that wasn’t Ashley’s and I’m glad it happend because I found a better sofa for a better price at Ashley’s and it will get to me wayyy faster! Loved it highly recommend great experience!

Had a great experience at Ashley’s Furniure. Got a great deal on a power loveseat recliner with 20% off and free delivery to my door.

The young man that was our salesman made it a pleasure! First time we ever.came there and want be the last! Thank you again!!

THE MANAGER AT THIS STORE IS THE BEST!!!!!! PATRICIA THE BEST SELLER YOU HAVE TO COME HERE AND BUY YOUR FURNITURE AT THIS STORE

Pan was very nice, knowledgeable, and helpful in aiding with my purchase

Doing business at this store has been a nightmare! Just like all the other negative reviews I’ve recently read, purchasing our furniture was a breeze and from there it went down hill. We waited 6 weeks just to receive our furniture just to find out that our coffee table was not on the truck and no one called us to inform us that it was not being delivered. The delivery drivers had no idea where it was so, I called the store several times a day for 2 days and no answer. I finally had to take off work to drive 75 miles round trip to talk to a manager. After speaking with the manager he located the coffee table and it was delivered a couple days later. “All good” Well, once everything was charged to our account, we realized that they over charged us. Once again, called the store “this time it was 11:20am” I got a recording saying that the store was closed. About 20 minutes later I called back just for a recording to say “the next available representative will be with you shortly. After about 30 minutes on hold. I knew that I had to drive to the store once again. I spoke with somewhere there and they agreed that they had made a mistake in accounting and that the refund would be issued. I was told that if I didn’t receive it in a week to email them personally and they would check into it. The week went by and no refund! I sent him an email and he said he would check into it, it has now been an additional 9 days since that email and no word on our refund. For us to have to keep on them to do what a good business would have taken care of right away is unexceptionable! We will NEVER do business with Ashley furniture again and we will share our experience with anyone and everyone! This was the short version, there was more negative stuff we went through with this store and the employees..

The prices here were a lot better than Exclusive Furniture with their 30% off Black Friday. I saved $750 here when I would have paid $500 more for a similar table at Exclusive Furniture

Great customer service. Helped us find everything we wanted and took the time to help us look and find furniture we loved.

Overall the experience was good. I was helped the moment I walked in. Staff was polite and helpful.

The sales reps and finance personal were very helpful. I did not feel any pressure to buy anything I didn’t want. The furniture is great quality and the staff will do as much as they can to help.

The staff was pleasurable and committed to making sure I was getting what I was seeking for my vision. Is difficult to start over but with the staff consisting of Shay and Mrs Camila Jones It wasn’t so difficult thank you team look forward to Refurnishing my new home

Horrible horrible horrible

Very quick process and friendly staff.

I would not buy furniture here, unless you want to wait over 2 months for your furniture. Which is what happened to us. It would be different if they were upfront about the wait time. Which was 3-5 weeks. We have called multiple times and the date of delivery gets further, and further out. Its frustrating, save your self time, and just go with someone else, like Rooms To Go, or even Bel Furniture. Stores in which we have had no issue. Im just trying to help someone avoid the ridiculousness that we are experiencing. Well, stay blessed out there, and keep away from Ashley Home Store if you can!!!

Kevin was super helpful and personable!

Camilla Jones helped me choose the perfect sofa when I visited Ashley Homestore for the first time on Saturday. She was very sweet and even though I pretty much I had my mind set on a couch, she wanted to make sure I saw everything they had before I made my decision. Honestly, I had no idea that they had an upstairs. 😳 I drive by Ashley’s everyday on the way home from work and never had thought. I get my sofa in two weeks!

(Translated by Google) it was a very good visit the staff very friendly (Original) fue una visita muy buena el personal muy amable

We’ve been a loyal customer for over a decade to Pan at the Humble, TX location. He consistently provides excellent customer service; always professional and extremely helpful in matching online prices or working with us to find the best pricing available. As long as Pan is an employee I will continue to shop at this location.

I went in to view a table I saw online and I’m glad I did. It looked even better than the pictures! Camilla was extremely helpful and knowledgeable.

Find what I need in no time salesperson was very knowledgeable and listened to what we wanted.

Had a great experience, will go back!

Love this place! The sales representatives are friendly and very respectable. I got a couch and my sales representative explained to me everything and showed me all the fine print. There is no hidden expenses. Edited: So it has been 3 months since my initial day of wanting my purchase. Still get told it’ll come soon. Great place to shop if you’re the hurry up and wait type.

Not a good experience at all! It’s literally 3 months since my purchase and I keep getting calls about my order being rescheduled to deliver my dresser! I work for a business that offers products and services and have tried to be understanding because I know workload can be hard to deal with but after 7 reschedules - I don’t believe it & just see it as bad customer service! If I purchase a bedroom set - I expect to get what I buy ASAP just like you guys are quick to take my money! Don’t blame the pandemic - unless you are really struggling - hire more people or stop advertising for more revenue you can’t handle! If I knew this would have happened - I would have gone to another Furniture store! If you’re going to take another month to bring what I bought - just contact me to arrange getting the furniture you delivered back! I have a life, kids and work and can’t be arranging my schedule anymore to accommodate your new delivery dates!

Miguel at the Humble Texas location was great. He knew his products and was very patient with us. Thanks for the great experience!

Friendly staff and good overall experience.

Quality furniture and knowledgeable staff.

This Ashley home store was horrible!!!!! I’m very disappointed in their service. We ordered a couch in July 2020. They informed us our couch would come in August of 2020. Which there customer service skills are horrible. We were always the ones having to call to find out where our couch was and come to find out our couch got pushed back all the way till OCTOBER!!! Then they informed us we had to resign because the Ashley homestore card they gave us expired. Out couch came in October 24,2020 but then a piece was missing. Which they informed us would come in Today Oct 27,2020 and my fiancé had to take off work since no one would be home. They have not called him to inform him the piece was not coming in, and they said it’s being pushed back ONCE AGAIN. Guys I want to say please, Please, please be careful with Ashley homestore. Their service is honestly so disappointing and it truly feels they do not care of their customers. I hope situation doesn’t happen to anyone else! Changes need to be made with this service they provide. No customer should have to call and show up at the store so many times to find out where there couch is. As well for the Ashley home store provoider who is going to comment on this “Apologizing” I do not want a apology unless you are going to give us a HUGE DISCOUNT or actually work with us for this mistake y’all’s store made. God bless everyone and stay safe always.

Keith is so helpful! We always have a great experience when we shop here, which is why we keep coming back every time we need furniture! Keep it up!

Pan was excellent in explaining the packages and went above and beyond making sure we got what we wanted.

My experience at Ashley HomeStore was amazing. The representative was knowledgeable and very helpful. I will always count on them for my furniture needs.

Anya was very helpful and friendly. Got us what we needed and wasn't pushy!

Shopping experience in Ashley Home Store was ok. The problem started with getting furniture. I was told my purchase would arrive in 6 weeks. It did not come in 6 weeks so I called Customer Care and waited on hold for 45 minutes. Very unprofessional help was finally available after a long wait. Furniture then promised 2 weeks later. No furniture arrived 2 weeks later. I went into the Humble store and had to wait in line because others were ahead of me to complain about no furniture delivery. Dealing with Customer Care and in store help was a NIGHTMARE. Finally the furniture arrived without a mattress pad I paid for. I had to return to store again for another NIGHTMARE experience. I am glad to be finished with Ashley. DON'T PURCHASE ANYTHING AT THIS STORE!

Fast and friendly service at a great price. I got a great deal and was in and out of there. They matched the online price of the dining set I was wanting and the whole process was very quick. I would definitely recommend.

The delivery is two much

Great selection and our sales person was very herlpful

I came in the store knowing exactly what I wanted(picture from online) and they showed me exactly where it was at and had me right out the door. The process was super easy and speedy. First time I shop for furniture and am out the store within the hour all while getting great customer service! Definitely recommend. And they price matched the online price!!

Horrible customer service. Left message after message and no one responded. Called and someone answered and told me my salesman would have to call me back, which he never did. Delivery time was over 2 months out. Don’t recommend.

My initial order was 8/26/20 for a bed, dresser, chest of drawers, and two night stands. I made 4 separate calls, holding for no less than 35 minutes to reach an associate, before someone was finally able to move my "estimated" shipping date to a "scheduled" date. Apparently this can only be done by a customer calling to ask for delivery of furniture that they already paid for and is not done automatically. On each occasion they would tell me that the footboard of the bed had a later ship date than the rest, and asked if it was ok to send anyway - which I confirmed as yes. My delivery actually took place 9/24/20. 9/25/20 I had to call once more to inform that one of the nightstands was stained improperly, the other has a damaged corner presumably from shipping, and the chest of drawers with one of the rails off so a drawer does not close properly. I did email with pictures as requested for the agent to file the claim documents she needed. I found the next day, but did not call to report, that a metal bracket that connects the head/footboard to the side rail was also manufactured wrong as it was too shallow. To put the bed together I had to use a hammer and chisel out some wood from the footboard so that I could connect them and use my bed. 10/05/20 I call yet again to learn the status of the replacement items they were to send, to find out that there was a hang up and nothing had been done. But that they plan to mail me hardware and once I receive it I yet again have to call back and let them know so they can schedule a person to come out and fix the chest of drawers. I am not certain their plans regarding the damaged nightstand or improperly stained one and can only hope they bring new ones with them. Nobody at Ashley has picked up the phone at any time to call me regarding status of anything. The furniture we got rid of that this was to replace was Ashley from almost 15 years ago, which still looked almost like the day I bought it. The material was solid, sturdy, and obviously with quality in mind. This new set however is attractive, modern in appearance, but not of similar quality standards. At present I am still waiting for my delivery of parts, and nobody from Ashley has reached out.

The person helping us was most helpful!

My husband and I went to Ashley Furniture after going to a different furniture store and meet a salesman Miguel and he was great.I told him exactly what we wanted and we found what we have been looking for ,for about the last 5 years .I was so excited and very happy we are finally getting the furniture we have searched for,thanks Ashley and Miguel,we will always go back to Ashley Furniture

Wide selection of quality furniture at a very low price. Excellent finance deals.

Great customer service

Ashley Homestore lacks communication. I made a “custom” order for a bed that was out of stock 3-4 weeks. I never got an update on the bed. After calling and chatting with various clueless staff members I was told I would have the bed delivered. 24hrs later a get a call saying the order was never made my money was just taken for a quote. I come to this location and speak to a heavy set black female with a short hair cut (10/04/2020 at 6:30pm). I explained the situation to her she said the back was closed so she wouldn’t see if I could use my credit for a different bed. I then asked for an update on another order I has (a desk) I let her know I didn’t have the recipe, she basically said she couldn’t help me. Ask if I’m not trying to keep money in their hands. It’s sad businesses fail to realize that they became big because of their customers rather then ensuring their satisfaction the act so careless. No one has ever apologized to me or asked how that can fix that matter. Instead I am left to figure this all. Very disappointed and will no longer shop at any Ashley’s store. I would recommend Bel Furniture if you are on a budge or Exclusive Furniture even if it’s more pricey they get the job done.

I love Ashley Furniture but this time around was not that great I understand we are going through a pandemic but it took almost 2 months to get my night stands I don’t mind the wait but i wish they were better with communication cause I would get messages stating I am getting them then another message stating never mind they are not in yet and when I would call I will be on the phone for almost an hour waiting to talk to someone until I would finally give up and just call the store and the lady that would answer would give me what ever information she could cause of course it was not her department she was very sweet my next purchase I want to make is a table but I think I would just wait lol

Can somebody PLEASE call me to help with an order!? I’ve been on hold for over an hour every day this week! Your corporate even started a ticket two days ago and guaranteed a call in 24 hrs and still nothing. PLEASE CALL ME!!!!!!!!

Unfortunately this was the worst furniture buying experience I have ever had. I went in to the store in early August to buy 2 beds, a dresser and a nightstand - all of which I was told would deliver by 9/4 - which is still a long wait. I got a partial delivery on that date and was told the balance would come in October and November. I had to go to the physical store to discuss because customer service could not help me on the phone. I talked to the sales person and asked if I could choose alternate pieces because I could not wait that long. I did so and paid the difference - no discount was offered for the major inconvenience. Today I finally received my daugther's bunk bed and it was damaged so had to be returned. I am cancelling the order. This was a disaster and I will not buy from them again.

Absolutely the worst furniture shopping experience. I have now waited over 5 months to get my furniture and only have bits and pieces of it. THEY DO NOT CARE ABOUT YOU AFTER YOU PAY FOR THE FURNITURE!! Please do not give them your business. You will definitely regret having to deal with them!

Good price, super helpful store associate.

Sales reps were good kind of pushy but stayed with you the whole way and really helped out on trying to find out the best deals for layaway

I gave a good review but have to tell you the sales person lied to me. I get it that there is a pandemic, but don't give me wrong delivery dates and say figure it out. He was more concerned with what I was doing with my old dining room set than getting me furniture. Honesty is always the best policy. I had to cancel my dining room set order and go to another store. I have been a life long customer in many states when I served in the military but this was an AWFUL experience.

The people were very nice and knowledgeable. I got a matress with no interest for 5yrs. So payments are low. Will be going back for more things in the future.

received broken furniture. They were supposed to replace it but I still have not heard from them. Tried calling their store (which opens at 10 am) but keep getting messages stating they are not open yet (I called after 10 am).

Excellent customer service

Curtis the manager made my shopping experience very pleasant. He was informative and professional and guided me to the right purchase option.

I went in for a chest and night stand and left with those items and an entirely new living room. Very helpful and patient!!

The sales rep Camilla was great. Took my purchase less than an hour although she couldn’t help the delivery date due to COVID, she did an excellent job with being honest,

HORRIBLE EXPERIENCE I WILL NEVER SHOP AT ANY ASHLEY STORES AGAIN!!!!Bought a living room set back in mid June and was told by sales guy and manager that it would take about 4-6 weeks for delivery which we were fine with. After 8 weeks of waiting still with no furniture delivered spoke with manager and he said give it another week. Finally after 10 weeks of waiting decided to cancel and get a refund. Also they said It will take between 3-5 business days which they lied and took over 3 weeks to get my money back.

Beautiful showroom and lots of options! We were undecided on style choice for our new home but our salesman made the experience so enjoyable. We absolutely love our living room set and have received so many compliments on it when we have visitors. The quality and customer service is amazing!

Customer service was outstanding!!

Had a great experience shopping at Ashley! I would recommend Ashley to everyone!

I had a great trouble free experience. This is my third time here. Calvin O'Bryant and crew were amazing as usual.

Great customer service representative thanks

Delivered damaged furniture last year and they have never came to look at it or fix it.

If I could give this place no stars I would. So my fiancé and I go In to look around in June for random furniture to add to our house. Mind you we NEED nothing. Just browsing. Well I come across this one chair that was a swivel comfy chairs for the living room and was like I want this one. Well I ask to speak to a sales associate and she said it was part of a set and were we considering getting a new set. No. Not at all. Well then she sat down and lifted this coffee table lid and it became a desk. So me and the fiancé were like. Alright maybe we will purchase the set. Salesperson said it would be delivered by August 7. Almost two months from when we went browsing. No big deal. Again. Didn’t really need it. Just wanted the cool chair and table. Call to check on the furniture on August 1. Guess what. Hadn’t even been shipped. Said we would get it end of October. Maybe. We immediately were like no thanks. Just refund our money. So they go to refund our money. Said five to seven business days later we should have it. Check status the 21. Guess what. It hadn’t even been sent for refund. Here we are August 27. No furniture. No money refund. No emails. No one returns calls. They literally have the worst management and follow up of any store I have been to. Plus if you call. You can never get the store itself.

I have never had a worse experience with a company that I have had with Ashley furniture. First our salesperson lied to us saying we would have a couch in 6-8 weeks. Gave a number for us to call to check the status and found out it would be ready until November. FIVE months after we bought it. So they lied. Then they claim the only way to get a refund is to go into the store. We go and get a refund which they swipe our card and claim that it will be refunded in 3-8 business days. Two weeks later I get a phone call that they are sending a CHECK in 2-3 WEEKS. Wait what!!! I’m so beyond furious with this company. Obviously they are having serious money issues if they cannot give me a refund until then. Also you can never call the individual store. You always have to go through a general customer service line after waiting on hold for over 20 minutes. Why do I have to go into the store to get help. NEVER shop at Ashley! It’s not just this location it is the whole company in general.

WORST Service ever I changed my review .. this company has the absolute worst customer service ever, and now I see that I’m not the only one , THEY NEVER answer the phone , unbelievable. I see that they respond to bad reviews like they care and say there sorry .. it’s BS 🤬 just a corporate company blowing public PR smoke so they don’t look as bad as they really are . We were planning on buying a whole home of new furniture, it will NOT be bought at Ashley! !!

Bought a sofa and recliner 2 months ago. I am picking it up from the warehouse and am told to call 24 hours in advance so they call pull the furniture. I call the warehouse and I am transferred to customer service with a wait time of no less than 20 minutes. I was told the furniture will be at the warehouse on August 5. I asked the salesman how accurate this date is. He said 99 percent of the time it is there on that date. So far the pickup date has been pushed back 3 times. This is getting ridiculous and I will be getting my money back and going somewhere else. Would give zero stars but I can't.

It was a great experience for us been first time going the guy that helped us explained everything wonderful we asked many questions he answered them all so we decided what to but next definitely will go back to them !!

Found the bedroom set I’ve been searching for, for an amazing deal here! Tree Holmes was amazing! She found the perfect deal for us, she was super friendly and had a great personality, makes for a great experience! Already looking forward to our next purchase here!

THIS IS THE WORST FURNITURE STORE IN THE UNITED STATES I HAVE ORDERED $10'000 WORTH OF PRODUCT AND IT HAS TAKEN THEM MONTH'S TO DELIVER NOT TO MENTION ON DAY OF DELIVERY THEY DON'T EVEN HAVE THE CORRECT PRODUCT. IF YOU TRY TO GET AHOLD OF THEM GOOD LUCK THEY NEVER ANSWER ITS IMPOSSIBLE!!! THEY ALSO OWED ME CLOSE TO 2 GRAND WHICH TOOK THEM 6 WEEKS TO PAY BACK I HATE THIS PLACE I WILL NEVER USE THEM AGAIN EVER!!!!!!!

The salesman was very professional, knowledgeable, and very, very friendly, and patient because they have a huge variety of nice furniture where I just couldn't decide what I wanted, but he was right by my side through it all. The quality of the furniture is very sturdy and firm I highly recommend Ashley HomeStore for your 1 and only stop to shop furniture store!!!

Horrible Customer Service!! We were not happy with the unspecified given timeline. Tried calling the store several times and was on hold 20 - 30 minutes. I finally just drove to the store and cancelled entire order. Now a week later and have yet received my reimbursement. Just complete dissatisfaction across the board and will never do business with them again. I wouldn't even leave 1 Star for this store.

Sales team is ready for you. They really listen and try to make something to work for what you need. Very kind atmosphere.

I purchased the cutest sofa chaise from the Ashley Homestore in Humble, TX on May 28, 2020. First time customer and I'm sorry to say that it will have to be the last. After a patient two and a half month wait, the sofa chaise finally arrived today. HOWEVER...there were dark spots and fabric pilling in one small area that I noted after the gentlemen who delivered it left, which led me to believe that I had in fact received a used showroom piece and not the brand new sofa chaise I had purchased and EXPECTED to receive. The salesperon at purchase NEVER mentioned to me that I could potentially receive a used piece. An Ashley Homestore representative confirmed for me today via the online chat forum "Showroom piece of course;" those were the representatives EXACT words when I asked if what I received was new or if it was a used showroom piece. I have a picture of the chat. It's unfortunate that Ashley Homestore has not handled their delay in production or delivery well by not communicating properly with buying customers and intentionally misrepresenting items delivered. ***For those still waiting to receive previously purchased items, I would suggest requesting a full refund before a used or incomplete item gets delivered.***

I purchased my products in early July and was ok with the delivery delay of August 23. I get a text stating my order is “tentatively set to arrive in 6-8 weeks” on August 3rd. I’ve been calling for 2 weeks (multiple times throughout the day) without the success of reaching anyone, so tomorrow I will personally see someone!! All my furniture in my house was purchased from Ashley! Never thought i would have this problem. I understand COVID issues.. I’m a healthcare worker.. I 100% understand BUT COMMUNICATION IS KEY!!

Extremely helpful and kind staff that made the process incredibly easy.

Miguel Lopez was awesome he took care of us got us what we needed. I'm so excited thanks for the best customer service.

Bought a $1000 couch from this place and paid extra for an additional warranty, but jokes on me when less than six months later the stitching on the fabric is already falling apart and apparently this damage isn't covered by their warranty. How strange, you'd expect warranties to cover your products falling apart. Considering the ridiculous number of 5 star reviews on this place, I'm also going to accuse them of fabricating reviews somehow. There is no way this store is a 4 star experience.

Found some great new Motion Furniture today!

Really nice furniture. Really nice staff. Pretty decent prices also. We bought a sectional and we were very pleased with the service.

Great costumer service and selection of furniture. Third time purchasing with them and still outstanding service!

I placed an order over 2 months ago and was initially given a quick delivery date and we were excited. Then the delivery date came and it was cancelled 3 times since June 20. I understand the delays due to Covid but this was a completely horrible experience! I then walked into the store for the 3 third time because No one answers the corporate or store phone and it hangs up after I held on 30 minutes 3 different times. So, I walked in the store again for the 4th time and officially cancelled my order and the manager and customer service rep said that they would cancel it after I left the store and said it would take 5-7 days to credit my Visa...Really???? Absolutely no paper work was given to me at all. Manager and rep said we will take care of it. Not! Well as of now, I see that my order was NEVER canceled and they tried to call me again only to delay the delivery again for the 4th time. I have waited the complete 7 days and never received my money back. I will never order anything or shop there again! Manager and customer service need retraining and a reprimanded. I was lied to and no one processed my request. Do not spend your money or time there. My money is essential to me right now and they are not taking care of customers at all. I am still waiting to be refunded or given a apology. Today is 8/12.

I’m giving s 5Star for Sam that works at this location in Humble not necessarily Ashleys. I had 2 chairs back ordered in January, I designed my whole living room based on these accent chairs. Every 30 days they would push the back order, I got tired and in March I went in and Sam worked it out to where I could take 1 of the floor models, 2 were there. I was ok with that and waited on my other. Well it is August and still no chair, so I went in today and found out they canceled my chair order and never credited me for the 2 chairs. Since I was missing the other chair to my set, I wanted the other floor model, if they cannot be ordered, why show them on the floor right? I was told I couldn’t have the other floor model, but I got Sam involved and he made it happen. So finally I have my chairs. I was upset and Sam stayed calm and really helped me and seemed to care. They are probably glad they don’t have to see me again lol Ashley’s you have a great employee.

DO NOT BUY furniture from Ashley's. I would give zero stars but they make you give at least one. I rarely do reviews but felt it necessary to warn others from going through what we have gone through. Ever since we purchased furniture from this store, there has be issues with every piece that we received. We have tried reaching out to customer service several times but we are on hold for hours and it normally takes days to finally get through. Even after speaking with them, we still have to wait for any resolution. We have gone to the the store several times to speak with management and all they tell us to do is call the customer service number. We told management that they are hard to reach but nothing else was done. Management at this store seems only to care about sales and not about making sure customers are taken care of when their cheap furniture starts falling apart or if we have issues with an order. We had a lift top table for about two weeks before it collapsed (picture attached) and we are still trying to get them out to service. The two stools we purchased started wobbling after a few days and we ordered a kitchen table several months ago and all pieces are still not here. I strongly advise anyone to stay away from this store and this company because the quality of product and quality of service are both unacceptable.

I bought a bedroom set from Ashley around six months it broke I went to the store in humble they told me to call customer service I called them they told me to send a picture I called to see if they received the picture of the bed they said that they haven't received anything and told me to sent it again second time I called them they told me the same story and I was very upset and I told them that they have to have the picture afterwards they found the picture and they were going to call me and let me know when they send someone to repair the bed I never received any calls from them they never answer they waste your time and gas they lie to you as well I paid a lot of money for trash that I can go pickup from the junkyard and it's free its one the worst furniture stores I don't recommend buying anything from Ashley y'all can prevent having a terrible experience

Did a great job taking care of me. Thanks

The reason why I'm giving Ashley Homestore 5 stars is because not only does the employees do their very best to make sure we get our orders on time or at an earlier date they also have an amazing amount of dedication to their work and these efforts should not go unnoticed.

The showroom was nice.

Trevonda was great

We have had the worst experience with Ashley Furniture. We ordered our sectional on April 18 and still have yet to received it. The sales lady told us we would have it on May 5 ,however, she failed to mention that part of the sectional was out of stock and never scheduled us for that date ( seemed like she was just trying to make the sale). I have lost count on how many times we have been rescheduled ( about 7 times ) and now I have been told that I cannot be scheduled and that the tentative date is now September 19 and likely to change . I have spoken to both managers ( Rachel and Calvin) about my order and have been assured several times that I would receive it but here we are on 08/04/20 and no sectional. I even offered to buy the display couch and was told that if I did not receive my order on 07/22/20 that it would be sold to me. The next time I spoke with the manager, he said that he could not sell it to me because my sectional will be “in stock.” However, I am sure that they do not want to sell it so that they can continue selling it to customers even though they cannot deliver. Then I asked what happens if I don’t receive the sectional in August, and he said that I can either cancel my order or re-select and they will waive my fee ( like if he is doing me a favor). I’m sorry but waiving my fee is the least that you can do for a sectional I have not received since April !This location is also impossible to get a hold of because they NEVER answer the phone so you pretty much have to go in person to get lied to. I was trying to make a complaint over the phone but have just been transferred around and have not gotten anywhere.

Great experience! Camilla Jones, my sales rep, was informative and very pleasant. I will definitely be back!