Ashley Store | Humble, TX 77338

Terrible. Sales people are friendly. But after you pay and leave, who knows when you will get your furniture. It will deliver Thursday, nothing, it will deliver next Thursday, still nothing, it is estimated to deliver next Thursday. Not going to hold my breath.. Terrible customer service. Talked to 4 different people, they can't tell me anything. Somebody will call you back, nope never happens. This is the 3rd time in 7 years I swore I would never buy from them again for the same type issues every time. Sister same problems a couple years ago. Daughter n Law same issues last year. Ashley needs to find another vendor for deliveries, the current one is terrible.

Very good price

Great customer service! My mother and I were glad to have someone who knew all the information we needed/ had. We ended up buying 2 pieces of furniture!

Miguel was absolutely wonderful. He has great customer service and is very knowledgeable. Looking forward to doing business with this location just because of him!

They were very helpful finding the right pieces that we were looking for and for the best prices. I would definitely working with them for all your furniture needs.

It was pleasant I was able to find what I was looking for sales person and manager were very helpful.

I had a great experience shopping for a coffee table. I was looking for something unique. Lee was very helpful with her recommendations. She was knowledgeable, friendly and patient she assisted me in getting a great price. It was a personable and pleasant experience Thanks Lee!.

On 11/24/2023 made a purchase on some bunk beds. 11/25 I picked it up from the warehouse, got home and started unboxing the items and noticed that the head rest was broken, parts of the beds head rest weren’t assembled correctly, half way assembled and not glued on and found more broken pieces. I called the warranty department and explained them the situation. The person I spoke sent me an email for me to upload pictures of the broken pieces and stated that it would replaced on Monday 11/26. Did not received an email nor a phone call so I called back. Person I spoke to stated that there was no claim put in or pictures uploaded. So I started the claim again. Long story short, they kept giving me the run around calling this number here, texting this number there until finally I spoke to the store manager I believe Andy is his name and he told me to email him pictures and a call back number, he went out of his way to help me by reaching out his boss to see if the claim could be expedited. On 11/30 I received a call to set up a delivery and pick up but that the earliest delivery would be on 12/8. Moved in to a new house and purchased furniture from Ashley so my girls could sleep on their new beds but now they have to sleep on the floor till we get the new beds 2 WEEKS after I originally purchased it. This would be my first and last time I’ll make business with Ashley Furniture . I DO NOT RECOMMEND THIS STORE TO NOONE, unless you want bad service. If I could give this place 0 star ⭐️ I would. Never again!