Ashley Store Kerrville, TX

Khyle Blanco worked with our budget and got us exactly what we wanted. Great Service and great people

Khyle did Great!

Kyle was very professional and informative . Pleasure to work with.

Khyle Blanco was very helpful.

Kyle met me at the Kerrville store on his DAY OFF to put together a home furnishings package after our house flooded. He spent over an hour making suggestions, listening to mine and encouraging me to “try out” all of the options to ensure comfort and fit! A great furniture shopping experience:)

Khyle Ashley Furniture is lucky to have such a considerate person. has been very helpful and knowledgeable of the products enjoy his company and he has made us the best deal possible excellent salesman. Happy that we came in today.

Kyle was great person who made buying a love seat recliner so much fun.

Kyle is wondering. Answered all my questions and helped me pick the perfect recliner. Process was quick and smooth. If you go in ask for Kyle, you won’t regret it.

Very friendly, super helpful and detailed in explaining the differences in each mattress !!!

We love our new mattress set! Khyle was very helpful and helped us find just what we were looking for.

I have purchased rooms full of furniture from this company over the years. The management and staff are refined in their knowledge and customer service. As they should be after being a family in the furniture business their entire lives.

Moving to town and needed a new couch. I found one in the store but decided I didn’t like it when it was delivered. They were so helpful in making sure I ended up with something I loved.

We had a great experience today, shopping for a loveseat and a small, elevated table with matching chairs. Austin Cranford, our very helpful Sales Rep, happily greeted us from a distance, which we very much appreciated. Austin floated in and out of our shopping space, readily available to assist with deadlines, pricing, details, understanding that we have high standards and like to make informed decisions. Austin was professional, and humbly informative. We look forward to doing more business with Austin and his supportive team in the future. This Ashley Store may present as a smaller property, but it has numerous choices and options at its fingertips. And we're so glad that we stopped in today, since we prefer to spend hard-earned dollars on mainly American-made products. Thank you!

Khole blanco is definitely the man to go to helped us how a lot

Went looking for a couch, go see Khyle he’s the best! Bought a couch and we made a new friend He’s the absolutely the best and funniest person that I had in a long time.Best sales person ever 🙏

Kyle was wonderful,funny, and very patient he was so good bought 2 recliners

Had the best experience shopping with Khyle! So helpful and gave us a great price!

Khyle Blanco is an excellent Sales Associate who greeted us at the Entrance of the Ashley Home Store in Kerrville. We appreciate his knowledge in listening to what we wanted and guided us through the selection process in the showroom. He saved us time to make our selections easily for our home. Originally, we needed a bluish living room sofa and with Memorial Weekend sales, we were able to get a comfortable blue sofa, nice coffee table with matching end tables. Later, I gave it some thought to browse at the Bedroom furniture for a future purchase, but it made sense to look. Khyle accommodated us with 3 fabulous choices. We made our selections and bundled the purchases. We are thrilled to have Khyle as our Sales person and making it a great shopping experience. We look forward to our delivery and setup in our home!!! Thank you Khyle for everything!!! Renee and Bert Luna, Fredericksburg, TX

Khyle was awesome helping me and my roommate find what we needed!! Definitely recommend him

Had a great experience at the Ashley Store in Kerrville. The service was excellent—not pushy at all, which made the whole shopping process comfortable. Chad Imholte was our salesperson, and he was absolutely fantastic. He was there when we needed him, answered our questions, and gave us space to browse without hovering. What really made the difference was that Chad took the time to understand our needs and worked with us to find the right pieces. He wasn’t trying to upsell or push a “deal”—just genuinely helping us make the right choice. He was the reason we made the purchase. If you’re heading to Ashley in Kerrville, I highly recommend asking for Chad. The experience was smooth, respectful, and exactly how furniture shopping should feel.

Louie was a pleasure to work with . Very patient and accommodating while we made up our mind . Love our purchase and we will shop with him again .

I purchased the Cadmori King Upholstered Panel Bed. The product description described the product as having fresh white fabric. It's an off-white cheap boucle fabric. Looks nothing like the product photos online. When I called customer service and asked to exchange the bed for another model, I was told that shipping the product back to Ashley's is my only recourse to receive a refund. Unacceptable! Do not buy from this company.

excellent working with Jennie Stewart. Thank you

Jennie was so helpful and kind we would highly recommend and will come back again and again.

We are so happy with the service Chad gave us at the store and he was so helpful showing us all the options that we have that we needed for our dining room area of a big family! Will forever shop here!!!

Jennie and everyone there was so great and helpful . I love the quality of what we bought

The employees here were very helpful and friendly! Austin and Vickie were amazing!

I've never found a better place for couches and bed frames

Jennie was such a pleasure to work with. No high pressure sales. She was able to make suggestions and helped me to get exactly what I needed

Jennie at Ashely’s is amazing! She was patient and knowledgeable as we made up our minds with the many options we had. Definitely worth going to talk to Jennie at Ashley’s for any of your furniture needs!

Had a great experience with my sales rep Chad. He even made sure to price match all of my items to the online item cost and helped get express delivery!! Great sales experience, thank you Chad!

Austen was great. Thanks for the help!

Walked in and met smiling Jenny. Very friendly and attentive to what I was looking for. After a brief conversation she took me right to the furniture I was looking for. Hooked me up with sale price and got me on my way. Wish car shopping was this easy! Thanks Jenny!

Jenny was absolutely awesome!! Thank you for taking the time to assist me with outfitting my living room. Did refer my mother for a bedroom set from Jenny! I would highly recommend her! Thanks again !!

This store is amazing. We went looking for a reclining sofa. There are so many styles to choose from that we did take a while to make up our minds. Norman, our salesperson, was very professional and accommodating. Once we figured out what we wanted, he made the transaction seamless. Our delivery was very timely. For a small additional fee, they even took our old couch. I am very pleased with our purchase and will definitely return in the future. We are lucky to have this store in our small town.

Sometimes you run into a fabulous experience when you least expect it. My wife and I were couch/loveseat shopping and stopped in on a whim. We were greeted warmly by Kaylah and shown various items in the showroom. There was absolutely no pressure put upon us to buy. We found a set that we loved and said we would purchase immediately. Happily, we were given a 20% discount on top of everything. Friendly service, great price, very reasonable cost. We could not ask for better.

Just left the Ashley’s in Kerrville and it was a great experience. Louie helped us purchase furniture for a living room in a new home and was very helpful, friendly and professional. At no point did I feel pressured to buy. The prices were reasonable and fair. I will definitely return when we’re ready to add more furniture. Thanks!

Friendly and personal

Love the beautiful pictures and setup they have in there. Everyone is always so nice helpful. Best prices in town. Thank you to Letty for always being so helpful and kind.

Khyle was incredibly helpful in working with us so that we were able to decide on the right furniture. We're happy with how patient and helpful he was. Thank you!

Chad with Ashley Furniture did an excellent job. I would highly recommend!!

Jennie was wonderful, answered all by questions, was patient and made my purchase a great experience!

Everyone was very helpful

Louie Reves and Mary Taylor are great. Very pleasant and wonderful to work with.

My husband and I were looking for a couch with reclining seats. I scouted the store last week to see what they had available. Jennie was very patient, personable, engaging, and most importantly, knowledgeable about all of the products that would fit our needs. Today, Jennie sold us exactly what we were looking for! What a fun experience!

Mr . Blanco is a very experienced sale man.

Vickie helped us and was very pleasant, and very welcoming.

Vickie is an amazing salesperson very friendly and professional Luv her and well be back to look for her to help us again.Thank you!!!

Mr. Reyes was very helpful with our buy! Highly recommend him!

Thank you Khyle for helping my husband and I get our new bed!! You are excellent to work with and we appreciate you so much. Your were very knowledgeable, patient, and aimed to please.

Louie helped us out so much!

Fast, friendly service. Jennie was very helpful and knowledgeable.

Jennie was extremely knowledgeable and very helpful.

Very helpful, showed us so many options and listened to our needs. So easy to talk to and new our right needs.

Wife and I walked in with just an intent to look and get ideas. Khyle was fantastic and really talked us through everything we needed to know. He helped us find exactly what we wanted and we walked out very happy new couch owners!

Khyle was super awesome and helped us find a great couch and assisted us in modding it for our space. Def will come back.

Khyle was very helpful & knowledgeable about the pillows we were looking to purchase. Would definitely ask for him on our next shopping trip here.

Louie was very helpful and gave me a great price on a dining room table. Thanks!!

Khyle Blanco is the man to see; patient; informative and easy to work with.

Khyle helped us find exactly what we needed and it was fun too. Great furniture!

Jennie and Khyle are the best. Very knowledgeable and very helpful.

Louie is very personable and professional, he was quick with answers to my queries and allowed the time to make the decision that was right for me. Mary was also top notch at doing her job in processing my paperwork. A great experience overall.

Louis Reyes was personable and helpful with what we needed today. I would recommend this store and salesman for your home needs.

Chad was great helping find my dad the perfect counter height bar stools. Thanks so much for all your help!

We purchased a sectional today. Kyle was the salesperson who helped us. He did a fantastic job, showing us several items that could fit our need. Selction and price were very competitive. No high pressure tactics used. The transaction went very smoothly. We would recommend this store to others.

We bought a power recliner loveseat from salesman Khyle. He actually listened to what we wanted. After reasonable negotiation, we came to our budget. Khyle was professional, and we liked getting the purchase at Ashley. Thank you, Khyle. We will be back.

Very pleased to write this review!! 2nd time purchasing furniture from this location, and the customer service was amazing!! Chad helped us and there was “No pressure”, and he answered all of questions and gave us options. It was a great help to find what we really wanted, and Chad made this experience very pleasant!! A++++++ experience!!

Great customer service, will recommend

Awesome service from louie. More than accommodating and patient! Friendly and personable. Would definitely recommend louie and Ashley furniture

Louie Reyes was a world class sales rep helping Lora & I in making our purchase of a new bed and mattresses. Ashley is very lucky to have him in their store. Ultra Kudos my friend! The world needs more like you! Sincerely, Gary D. Flemming A very satisfied customer.

All was great and great service!

Jenny was very patient and explained everything. She was very professional in doing so. Great service!

I went in looking for a sectional with a recliner and Louie was amazing! He listened to my wants & needs and also was honest with me throughout the process. He wasn’t pushy and really worked with me to ensure I was happy with what I got. Great customer service! I would recommend Ashley Furniture and Louie for anyone needing new furniture for their home!!

I went to the store with a plan of what I wanted to look at. However the pieces that I wanted, wasn't on the showroom floor. Louie was very helpful with showing me different pieces, helping me understand pricing, fabrics, and colors until I got exactly what I needed. He was very sociable and it wasn't just about a furniture sale, but we talked about family as well. If you need help when you visit this store, definitely ask for Louie. Edited on 3.6.25 I ordered 3 pieces of furniture on 2.8.25. On 2.27.25 , 2 pieces were delivered and my sister was told that the 3rd piece came damaged, so of course they didn't deliver it. Today is 3.6.25 and I have yet to recieve a call from the store stating why the other piece wasn't delivered, how much longer I should expect to wait to recieve it , or even any knowledge on the fact that I hadn't received it at all. I have called twice now and the store is trying to reach out to others on updates. I have honestly spent too much money to not be able to have answers regarding items I have purchased. My purchase here was great and went smoothly but due to the delivery and very poor communication there after, including the incorrect delivery time for what I did recieve... I had to come back and edit my review with a lower rating. This is unacceptable.

Mrs. Vickie was very nice and helpful!

Great service and knowledgeable sales people! Easy to do business with.

Had the best furniture buying experience ever . My girlfriend and I came in looking for a new bed and were greeted by Kyle Blanco right at the door . How showed us every option in the store that fit the description of what we were wanting and once we had one we could leave without, him and Jenny gave us a great deal that we were excited to sign! Wonderful and very nice people! 10/10.

We had an excellent experience purchasing bedroom and living room furniture on our arrival in town. Khyle B. was professional, attentive and made the purchase easy. He listened to our needs and did not try to sell us what we did not want… the greatest compliment we can give ☺️

Big shout out to Chad, he dealt with us coming in the store twice and even stayed with us after store hours. He is very informative and showed us alternatives to what we were looking for. Great salesman.

The people here are great and so helpful, helped me with matching different item.

One stop shop for me. I didn’t have to go anywhere else to find the latest in furniture . That’s a big plus for me. Hard to find excellent service nowadays. I didn’t feel rushed and everyone we spoke to was friendly. The best part for us is the quality of furniture and their great prices. Wife and I are completely satisfied. Thank you!

Jennie was extremely helpful!

If you’re looking for a personalized experience that exceeds your expectations, Khyle at Ashley Furniture in Kerrville is the man to see! My wife and I were immediately provided with the highest level of respect, product knowledge, financial guidance, and without being forced into a sale. The quality of customer service Khyle offers allowed my family to shop with ease and enjoyment, we will be returning for all of our future furniture and bedding needs!

Jennie was very informative and pleasant to deal with. She answered all of our questions. She was very helpful. Jennie is a asset to Ashleys. Thank You for a wonderful experience.

Went in looking at mattresses and found the best mattress. It’s a temperpedic it’s the best bed I’ve ever slept on. The sales person Letty was so professional and polite. I loved shopping with them so much I went back and bought a sofa and mattresses for my kids beds. This is the best place to purchase furniture in the hill country!

Jenny was professional and perceptive of our desire to find a mattress that took care of our backs hips and joints! She really took care of us!

I have bought plenty of mattresses in my life, and I have never had anyone more knowledgeable about them than Jennie. She found the perfect one to meet my needs, and I have never slept better. She truly cares about her customers. She is a true professional and a joy to work with.

Love this place !! Great products and friendly staff !

Letty has always been super helpful when it comes to buying furniture and the layout of the store is so beautiful

Love this store! The sales team is helpful and friendly, the delivery team works hard to get your items to you as fast as possible. Great customer service!

Chad was a great as a salesman

Khyle helped us out tremendously with a new love seat and sofa combo. For such a good price, we really couldn't pass it up. Of course, we had to ask the two biggest furniture critics. Let's just say they give the sofa 2 paws up. Now if only I could get a chance to sit on the couch I paid for..

Kyle was an excellent sales person. He walked all over the store with us and helped us find what we were needing to furnish our two bedroom house. We got some really good deals and he was a pleasure to deal with. if we need anything further for our house, We will definitely stop by.

Kyle was " Tromendously " helpful in my selections Showed me options colors etc. He went the extra mile for me found exactly what I wanted color, size, and right price range!

Do not go here to buy anything. I made three trips to Kerrville from Fredericksburg all for one love seat that had to be brought in from Garland which took forever because apparently they have to ship from Garland to Del Rio then to Kerrville which makes zero logistical sense. I was needing this specific love seat because it was going in a travel trailer and had to meet certain criteria on measurements. I had everything worked out with Luis who told me he would honor the online price per tax and that would be it. I even told him specifically the day before we went that I was only paying the online price plus tax, no more no less. Went to pick it up Saturday morning and he flat out lied to me, trying to tell me that they have to charge a $200 delivery fee even though I am picking it up and doing all of the work. Probably lying to hide his over-promised sleazy sales tactics. I asked to speak to his manager who came out rather ratty looking in a bad mood and an untucked t-shirt and flat out told me there was nothing they could do and I had to pay it. Zero personality and zero rational explanation as to why they charge it, just looked mad because I interrupted snack time. Just pay it or leave. She did not feel like explaining anything to me and kicked me out of the store so she didn't have to face the music. Do yourself a favor and avoid this place. It has a dirty used car lot vibe to it with everyone standing around doing nothing and then descending upon you like starving vultures when you walk in. If you like being lied to and ripped off with extra unnecessary fees, then this is the place for you.

Nice selection courtious sales people.

absolutely worst customer service ever

We had a great experience there today the salesman Chad was very professional and knowledgeable; we bought what we went in to look at .

Dina rocks as a sales associate, she went over and above.

I am so so pleased with this store and the staff! I purchased a beautiful dining room table, and Deena was so helpful to me through the entire process! When we went to pick the table up the staff was so helpful and kind! Vickie was super nice as well! Could not be more pleased with my experience!!!

I had a very bad experience with the Ashley Store in San Antonio on Pat Booker Rd trying to order a mechanism for my sleeper sofa. They told me that they would not order it for me because I didn't buy it from them. So I called John (the Manager) at the Kerrville store and he was more then happy to order the part. The part was ready for pickup within two weeks, and he didn't even charge me untill I picked it up. This store has exceptional customer service and it was well worth the trip to purchase it from John. I will always make my future purchases from this store, and I will strongly recommend anyone needing furniture to go see John in Kerrville, TX. Thank you so much, John!

Chad was above and beyond helpful and pleasant to work with! Highly recommend him!!!!

(Translated by Google) Jack helped me a lot. He was a great help to me in getting the matres I needed. Thank you so much!!! 😊 (Original) Jack me ayudó mucho. Fue una gran ayuda para mi en conseguir el matres que necesitaba. Muchas Gracias!!! 😊

Amazing prices!! Recommended to all my family already!! Great people working there!! Don’t hesitate, 10/10 recommend this store!

Excellent customer service. I'd highly recommend this store!

Great experience! Amazing prices! Friendly and welcoming customer service and so much to choose from!!

Very professional and kind. Definitely will be back.

Thank you Ashley Furniture for my wonderful experience buying new furniture. Great friendly customer service

Everyone I have worked with have been awesome, respectful , great and great follow thru and excellent service. I would highly recommend them.

We loved his chair.

Mr.Reyes was awesome very patient with me helping me to decide awesome store thank you

Came by looking for a sectional couch, Louie helped us find the best of both worlds for my husband and I, Vickie was amazing in helping us being able to finance our investment 😀 absolutely amazing service 10/10 go and see them they'll be able to help you. 😍

We found what we were looking for and Louie was very helpful!

Excellent customer service. The knowledge and attention to detail of the repair man they sent out today exceeded our expectations. It was difficult working in the small space of our fifth wheel. Thank you very much. We would definitely buy again from Ashley Furniture in Kerrville.

Great experience with this team! I bought a home in Kerrville in August and was lacking 2 bedroom sets to furnish my home. I thought we were doing Christmas at my mom's house so I was in no hurry. The weekend before Christmas I found out I was hosting my family in my new home. I showed up at Ashley furniture on a Saturday afternoon in the middle of December hoping for a Christmas miracle. John moved mountains to furnish my guest bedroom 2 days before my guests arrived. It was a beautiful suite that I had had my eye on for weeks. It needs some tweaking , but that will come. He found a mattress and box springs within my budget and my mom said she slept better than she has in years. I am a client for life. I assure you that if you let them know what you need they will make it happen! Thanks, John and also thanks to your 2 delivery guys. They were right on time, professional, and willing to move stuff around until I was happy with it! Heartfelt applause. -Casey

Sales person was extremely helpful and attentive. Beware on-line sales are completely different from those of in-store prices. You will pay and amazing markup with in-store prices. When I called today to confirm delivery for next week, the clerk said it was only an estimated date and that I "shouldn't really count on that date."

Salesperson was good but they said the bed didn’t need a box spring and the delivery guy said we did. Communication on the delivery end is horrible was told 1 week for a mattress, we got rid of our old bed and the new one took 3 weeks later than original time period given and you won’t get a delivery time with people that deliver it until the day of everything else had to been done in the store ,also check your receipt they might ring you up wrong and they still make you pay for them ringing you up wrong. Again the people in store are very nice

Best furniture store ever, Louie and Vickie are so professional and helpful. We won't be going anywhere else for furniture! Thanks Louie and Vickie for making it such a great experience!!!

Ashley Homestore is the best

We were just looking and salesperson was already trying to take our money as soon as we walked in the door. Again we were just looking.

Best furniture store in town. Great prices and fast delivery!

Absolutely loved the welcoming sales floor team and LOVE my NEW 6 pc Dinning table!

Great experience, best prices in town and friendly customer service.

Best furniture place in Kerrville. They also have a great online order service.

Large selection. Little pricey but good warranty for the price and more durable.

Always great .

.I haven't bought anything from them.

Not the best prices

Great customer service! My sales lady was amazing!

The sales guy was nice, and informative, but then his information didn’t match up with what the lady at the desk said. Was told 1 week for mattress delivery, then called 3 days later and told they couldn’t give me a definitive date but mid February at the latest. Cancellation policy is -30% refund off original price WITHIN 24 hours, however they can’t give you a time frame until 3 days later? How convenient for them. Mattress protectors are less than 1/2 price online, don’t waste your money buying theirs.

Friendly people nice sale people

Simple. Worst customer service ever! They never answer calls and when they do they simply hang up. I am very close to canceling my entire order.

My Husband and I were looking for a sectional sofa for our media room and were in a crunch to purchase as we are having family coming for the holidays. I called a few days prior and explained my situation to the sales rep Bubba. He said he had a discontinued sectional we could take home right away. Well we got there and it was much larger that we wanted. So he showed us 2 different pieces. The one we loved , he said was not available for immediate delivery. After some talk , the manager approved us for same day purchase and let us take the sectional home. No waiting, no hassle. It was a great experience with all the staff. Thank you Bubba , Lettie and John along with the other staff who helped so very much!! Definitely will go back in the future. We have shopped at Ashley's Corp. store and this was a better experience.

(Translated by Google) Very good service and above all good quality last year I bought a room in roos tugo and the truth is pure rubbish and yesterday I bought one in this place this is quality (Original) Muy buen servisio y sobretodo buena calidad el año pasado conpre una Sala en roos tugo y la berdad es Pura basura y ayer conpre una en este lugar esta si es calidad

The salespeople are really nice, no pressure. I was told delivery would be about 2 weeks, called today and found out it will be another two weeks. I wish they would call and update. In the meantime, here I sit with no living room furniture………

Worst experience I’ve ever had at a furniture store. They take your money and don’t have a care in the world. They claim it’s a family owned store so they can do what they like. The management is pretty awful.

Great customer service. Great prices too!

Furniture is good quality. However, expected agreed wait for item of one month has now become 3 months and still waiting. No notification of delay, after calling to try to pick up, found out order isn't available.

Purchased furniture in March. Told it would be delivered in April. Now I am being told August. Really?

KB was an awesome salesman to work with! He knew exactly what I wanted and took care of every need I had 10/10 would recommend for any of my friends.

Antonio was great. Very; helpful and courteous.

Sales lady was extremely helpful and didn't push us into anything, I think Katy was her name. We were allowed to browse and find what we wanted without someone watching over our shoulder the entire time.

Luke Kelley is the salesman to go to! We have bought a couch set, TV stand, and our new bed and mattress. He has always been honest with us and was great at helping us the style we have wanted while working within our budget. He’s not pushy, he’s kind, and down to earth. It’s great when you don’t feel pressured as it makes the experience enjoyable. We are forever customers and Leti the manager is amazing as well. She has given us great deals on some miscellaneous items we have found on clearance. Our bed is definitely taking a lot longer to come than we have anticipated, but we know it’s out of their control. We’re just happy to have got a great deal on quality furniture.

Good quality at a good price. Unfortunately we did not find what we wanted. We needed a smaller size recliner for a small room. Nope. Nothing. They have big furniture. Big.

The sales staff is wonderful and very helpful

Safe distancing, not high pressure and great product! What's not to Love?

The associate was very nice

The staff here are not as responsive as the other major furniture retailer in town. I spent several hours there (the salesman deserves a halo) and I felt like he was privileged to have my company. In Ashley's I felt like I was privileged to have theirs! I was looking at spending a couple thousand dollars, but the staff member didn't make any effort to encourage me to stay. The range was also smaller and of lower quality. I think they cater to a different market than the other store. Adjust your expectations accordingly.

Went to the de savala store in San antonio on oct 11. Purchased a sectional which took 3 hours to get the paperwork completed, store members there will not help each other. Was told my item would be ready by Nov 25th the latest,now after multiple times on hold for 20 minutes or more, barring getting hung up on, found out our items final pieces might be in on Dec 18th. That info I found out from the very nice and helpful lady at the DISTRIBUTION CENTER not the store. If you you want good service do not go to the store on Desavala in San Antonio, they come after you like mosquitoes in the summer when you walk through the door and after the sale they don't respond or give you any accurate info.

Very friendly, quick and easy.

I don't have anything to say

Finally got my husband to say yes to my choice of new living room set due to quality.

Absolutely love Ashley Home Store. They have such a broad selection and great prices. Their furniture and decor is made to withstand time. As a bonus, the staff is super friendly and knowledgeable.

They try to rush you to make a decision, store hours vary depending on location.

Not very accommodating when looking for a deal! Seniors try somewhere else!

Found what we needed. A selection for everyone

Just another Ashley store, the sales staff weren't too aggressive, once we said we were just looking and didn't need any specific help

Thanks Tommy, for all your help find the right couch for us. Beautiful, huge store, tons of amazing furniture, and so many gorgeous accessories. Knowledgeable, friendly sales person made our purchase quick & easy. Wish we'd gone there sooner. We'll be back.

I purchased a couch, loveseat, recliner and two end tables from Ashley Home Store in Kerrville, TX on 10/12/19. Shopping Experience: Very excellent! I was approached quickly by a young gentleman, Luke Kelley. He was awesome! I pretty much knew what I wanted. We sat down on the floor model that I was looking to purchase. I had so many questions about the product. Care, quality, delivery, etc. which he took the time to answer all my questions. I didn't really care for the end tables that came with the set. I told him what style I liked so he took me around the floor to look at different tables that he thought I might like. He actually moved the tables I liked over to the set so I could see if it would work with the furniture and I was able to find the right ones! I had expressed to him that I am one that likes to shop local but I was concerned because of reviews about issues with delivery and damaged furniture. Although knowing that sometimes things can happen, he was very understanding and explained that since they were a franchise store any issues could be handled directly by them and also told me that I could reach out to him directly for any issues. It was a very great experience! Delivery Experience: I was contacted by the warehouse in Del Rio,Tx to schedule delivery of my furniture. It was a little over a week since I had purchased the set so delivery was timely. I scheduled for today, 10/25 between 11am and 2pm. They showed up within the promised timeframe. They were very nice. Here is where the problem began. Before unloading one of the gentlemen reviewed the list of what was being delivered. The loveseat was not on the list. He made a call to inquire about the loveseat and come to find out it was not scheduled to be received in the warehouse until 11/2. If I had known that when the appointment was scheduled I would have told them to wait and deliver it all at once. Now I have to waste more of my time for a second delivery. Also, there was damage to the couch. While I inspected the furniture and took pictures the gentleman followed behind me taking pictures as well which he sent up right away and scheduled an appointment for a tech to come out to make the repairs. They are minor issues but none the less, I now have to go through another appointment. Where did the damage happen? Could have been when shipped to the warehouse or in transit. Who knows. Is the furniture not inspected for damage before leaving the warehouse? What I thought was interesting is that the furniture was not wrapped in heavy plastic like the throw pillows were which would help protect. As well, the delivery truck did not have a lift gate. The delivery crew had to unload the furniture like you would from the back of a pickup truck. The only difference is that their truck is MUCH higher. I would think this increases the chance of damage to furniture while being unloaded as well as a potential safety issues for the delivery guys trying to get it out of the truck. Again, the gentlemen were very nice and understanding. The problem appears to be at the local warehouse. Hopefully we can get the issues resolved. I hope that this can be shared with all the appropriate departments. Feedback is critical for improving the customer experience. UPDATE: Technician, Junior, showed up today, 10/26/19, during the promised scheduled time frame. Very nice and professional. He made repairs to couch. Looks very good. Legs were replaced a week later. 2nd UPDATE: Still no loveseat. Supposed to be in 11/2. Called and it changed to 11/5. No call received to schedule delivery. Called & they changed to 11/9. Naomi checked on why then told to deliver on 11/8. I had to call multiple times to follow up, this is now the 4th time I have had to waste my time for them to come out. And how frustrating to find out they had one available but wasn't going to bother to make sure I received it. DO NOT BUY FROM ASHLEY. PERIOD!!!!

Luke was great! Very helpful and easy to work with! Delivery came on time and went very smooth.

Great service great Quality Furniture so much to choose from

Helpful folks

Customer service use to respond quickly to resolve an issue. I have a warranty on my second sofa and 4 months later still don't have the issue resolved. I am very disappointed in John he use to care about his customer's.

I got some beautiful furniture thanks so much Lucius

Luke is a great sales associate

DO NOT SHOP HERE! This was the worst experience that I have ever had buying furniture. I ordered two living room sets worth of furniture and it took more than 2 months to receive. I was not notified when it came into the warehouse and had to continue to follow up with them before they delivered. The day I was set to have my furniture delivered I got a call saying they would be late to drop it off by more than a few hours, they said they would be at my home by 8 but I then got another call stating they had lost the furniture than I had already been waiting for for weeks! Even though we had to wait such a long time for the furniture I decided I would give it another try because I was offered a discount for the inconvenience of my furniture "not making it on the truck". I wanted a table to go along with my set, little did I know that it would take an excess of 2 more months to get this item as well. All the while I have been trying to get in touch with the owner calling once or more a week and have yet to hear anything. While I was waiting for my table I was told it would be delivered one day and come to find out that it too was "misplaced" and it had to be reordered. I waited weeks again and was told it would be delivered but the day of the delivery I was told that it was damaged! I had to have this same item ordered 3 times! Totally unacceptable and unprofessional. I am so disappointed in the service I have received. I will NEVER set foot into another Ashley's again. I just cant imagine how they are still in business. I doubt that if they continue this way they will remain open much longer.

Beautiful store, lots of nice furniture, on the pricey side

Amazing service

Great store. Good variety.

We have bought several pieces from Ashley's and we have been very pleased with them! The sales staff is attentive as needed, and not overly pushy. Everyone we talked to was knowledgeable and was able to give us the best information regarding the furniture we were looking at and pricing was very reasonable. Definitely will return!

Great service

Sales staff stares at you while you're browsing like your about to steal something. Bubba said "if you come into my store I'm going to be a host" when you keep bothering youre customers after they're said time after time if we needed him we would come to him.we were looking to buy a whole living room set Ashley's furniture will never have our business again

Overpriced for what it is. Can find the same quality or better for less elsewhere. And the salesman said he would send me info about items I was interested in, but he never did. He didn't seem to understand I didn't want my furniture to clash with my tile, which I had samples of as it's an unusual color. He just kept saying depending on the rug and pillows I used it wouldn't matter! I hate carpet and rugs! Will not have them in my house, so he was wasting my time!

Way too pricey out of my budget

Guys, you gotta ask for Bubba, because Bubba is the bomb. The people who work here were more than accomodating and gave us all the time we needed to look around. No one rushed us and no one tried to upsale us. Highly recommend coming here.

I love our Kerrville Ashley Store !!!! Bubba has been our Salesman for many years 10. ++ He knows the products inside out- and backwards-forwards Great staff and Delivery of our furniture was awesome. My hats 🎩 off to you 2 delivery men. A special Thanks to John and Bubba for such a pleasant buying experience. Ask for Bubba when you walk in the door. Tell him A-Bear sent you and enjoy your Ashley Furniture. The A-Bear’s

Love the customer service

Very nice staff and very helpful

Great buying experience

I have bought several pieces from here, and the quality of service is hard to come by! They also look to helping the community, Which I appreciate greatly!

good deals they have financing but some of the furniture is kind of spendy but well mate and they support the Salvation Army