Ashley Store | Kerrville, TX 78028

Amazing prices!! Recommended to all my family already!! Great people working there!! Don’t hesitate, 10/10 recommend this store!

Excellent customer service. I'd highly recommend this store!

Great experience! Amazing prices! Friendly and welcoming customer service and so much to choose from!!

Very professional and kind. Definitely will be back.

Thank you Ashley Furniture for my wonderful experience buying new furniture. Great friendly customer service

Everyone I have worked with have been awesome, respectful , great and great follow thru and excellent service. I would highly recommend them.

We loved his chair.

Mr.Reyes was awesome very patient with me helping me to decide awesome store thank you

Came by looking for a sectional couch, Louie helped us find the best of both worlds for my husband and I, Vickie was amazing in helping us being able to finance our investment 😀 absolutely amazing service 10/10 go and see them they'll be able to help you. 😍

We found what we were looking for and Louie was very helpful!

Excellent customer service. The knowledge and attention to detail of the repair man they sent out today exceeded our expectations. It was difficult working in the small space of our fifth wheel. Thank you very much. We would definitely buy again from Ashley Furniture in Kerrville.

Great experience with this team! I bought a home in Kerrville in August and was lacking 2 bedroom sets to furnish my home. I thought we were doing Christmas at my mom's house so I was in no hurry. The weekend before Christmas I found out I was hosting my family in my new home. I showed up at Ashley furniture on a Saturday afternoon in the middle of December hoping for a Christmas miracle. John moved mountains to furnish my guest bedroom 2 days before my guests arrived. It was a beautiful suite that I had had my eye on for weeks. It needs some tweaking , but that will come. He found a mattress and box springs within my budget and my mom said she slept better than she has in years. I am a client for life. I assure you that if you let them know what you need they will make it happen! Thanks, John and also thanks to your 2 delivery guys. They were right on time, professional, and willing to move stuff around until I was happy with it! Heartfelt applause. -Casey

Sales person was extremely helpful and attentive. Beware on-line sales are completely different from those of in-store prices. You will pay and amazing markup with in-store prices. When I called today to confirm delivery for next week, the clerk said it was only an estimated date and that I "shouldn't really count on that date."

Salesperson was good but they said the bed didn’t need a box spring and the delivery guy said we did. Communication on the delivery end is horrible was told 1 week for a mattress, we got rid of our old bed and the new one took 3 weeks later than original time period given and you won’t get a delivery time with people that deliver it until the day of everything else had to been done in the store ,also check your receipt they might ring you up wrong and they still make you pay for them ringing you up wrong. Again the people in store are very nice

Best furniture store ever, Louie and Vickie are so professional and helpful. We won't be going anywhere else for furniture! Thanks Louie and Vickie for making it such a great experience!!!

Ashley Homestore is the best

We were just looking and salesperson was already trying to take our money as soon as we walked in the door. Again we were just looking.

Best furniture store in town. Great prices and fast delivery!

Absolutely loved the welcoming sales floor team and LOVE my NEW 6 pc Dinning table!

Great experience, best prices in town and friendly customer service.

Best furniture place in Kerrville. They also have a great online order service.

Large selection. Little pricey but good warranty for the price and more durable.

Always great .

.I haven't bought anything from them.

Not the best prices

Great customer service! My sales lady was amazing!

The sales guy was nice, and informative, but then his information didn’t match up with what the lady at the desk said. Was told 1 week for mattress delivery, then called 3 days later and told they couldn’t give me a definitive date but mid February at the latest. Cancellation policy is -30% refund off original price WITHIN 24 hours, however they can’t give you a time frame until 3 days later? How convenient for them. Mattress protectors are less than 1/2 price online, don’t waste your money buying theirs.

Friendly people nice sale people

Simple. Worst customer service ever! They never answer calls and when they do they simply hang up. I am very close to canceling my entire order.

My Husband and I were looking for a sectional sofa for our media room and were in a crunch to purchase as we are having family coming for the holidays. I called a few days prior and explained my situation to the sales rep Bubba. He said he had a discontinued sectional we could take home right away. Well we got there and it was much larger that we wanted. So he showed us 2 different pieces. The one we loved , he said was not available for immediate delivery. After some talk , the manager approved us for same day purchase and let us take the sectional home. No waiting, no hassle. It was a great experience with all the staff. Thank you Bubba , Lettie and John along with the other staff who helped so very much!! Definitely will go back in the future. We have shopped at Ashley's Corp. store and this was a better experience.

(Translated by Google) Very good service and above all good quality last year I bought a room in roos tugo and the truth is pure rubbish and yesterday I bought one in this place this is quality (Original) Muy buen servisio y sobretodo buena calidad el año pasado conpre una Sala en roos tugo y la berdad es Pura basura y ayer conpre una en este lugar esta si es calidad

The salespeople are really nice, no pressure. I was told delivery would be about 2 weeks, called today and found out it will be another two weeks. I wish they would call and update. In the meantime, here I sit with no living room furniture………

Kerrville location. Poor management. Poor leadership. Poor communication with management. Unethical management and ownership. Owners only care about numbers and sales goals. Occasional employee disagreements within staff. Stressful work environment. Manager Letty would steal customers from sales associates, she would give her son leads and coincidentally he would be top writer of the month although she would not put current numbers on the board every day. She knew what she was doing. Horrible work ethics. All the employees knew what was happening we all witnessed situations on a daily basis. Many other issues were brought to ownership attention although nothing was ever done. Ownership knew of the issues and did nothing to resolve the problem.

Worst experience I’ve ever had at a furniture store. They take your money and don’t have a care in the world. They claim it’s a family owned store so they can do what they like. The management is pretty awful.

Great customer service. Great prices too!

Furniture is good quality. However, expected agreed wait for item of one month has now become 3 months and still waiting. No notification of delay, after calling to try to pick up, found out order isn't available.

Purchased furniture in March. Told it would be delivered in April. Now I am being told August. Really?

KB was an awesome salesman to work with! He knew exactly what I wanted and took care of every need I had 10/10 would recommend for any of my friends.

Antonio was great. Very; helpful and courteous.

Sales lady was extremely helpful and didn't push us into anything, I think Katy was her name. We were allowed to browse and find what we wanted without someone watching over our shoulder the entire time.

Luke Kelley is the salesman to go to! We have bought a couch set, TV stand, and our new bed and mattress. He has always been honest with us and was great at helping us the style we have wanted while working within our budget. He’s not pushy, he’s kind, and down to earth. It’s great when you don’t feel pressured as it makes the experience enjoyable. We are forever customers and Leti the manager is amazing as well. She has given us great deals on some miscellaneous items we have found on clearance. Our bed is definitely taking a lot longer to come than we have anticipated, but we know it’s out of their control. We’re just happy to have got a great deal on quality furniture.

Good quality at a good price. Unfortunately we did not find what we wanted. We needed a smaller size recliner for a small room. Nope. Nothing. They have big furniture. Big.

The sales staff is wonderful and very helpful

Safe distancing, not high pressure and great product! What's not to Love?

The associate was very nice

The staff here are not as responsive as the other major furniture retailer in town. I spent several hours there (the salesman deserves a halo) and I felt like he was privileged to have my company. In Ashley's I felt like I was privileged to have theirs! I was looking at spending a couple thousand dollars, but the staff member didn't make any effort to encourage me to stay. The range was also smaller and of lower quality. I think they cater to a different market than the other store. Adjust your expectations accordingly.

Went to the de savala store in San antonio on oct 11. Purchased a sectional which took 3 hours to get the paperwork completed, store members there will not help each other. Was told my item would be ready by Nov 25th the latest,now after multiple times on hold for 20 minutes or more, barring getting hung up on, found out our items final pieces might be in on Dec 18th. That info I found out from the very nice and helpful lady at the DISTRIBUTION CENTER not the store. If you you want good service do not go to the store on Desavala in San Antonio, they come after you like mosquitoes in the summer when you walk through the door and after the sale they don't respond or give you any accurate info.

Very friendly, quick and easy.

Good service, but not a single employee was wearing a mask while out on the floor.

I don't have anything to say

Finally got my husband to say yes to my choice of new living room set due to quality.

Absolutely love Ashley Home Store. They have such a broad selection and great prices. Their furniture and decor is made to withstand time. As a bonus, the staff is super friendly and knowledgeable.

They try to rush you to make a decision, store hours vary depending on location.

Not very accommodating when looking for a deal! Seniors try somewhere else!

Found what we needed. A selection for everyone

Just another Ashley store, the sales staff weren't too aggressive, once we said we were just looking and didn't need any specific help

Thanks Tommy, for all your help find the right couch for us. Beautiful, huge store, tons of amazing furniture, and so many gorgeous accessories. Knowledgeable, friendly sales person made our purchase quick & easy. Wish we'd gone there sooner. We'll be back.

I purchased a couch, loveseat, recliner and two end tables from Ashley Home Store in Kerrville, TX on 10/12/19. Shopping Experience: Very excellent! I was approached quickly by a young gentleman, Luke Kelley. He was awesome! I pretty much knew what I wanted. We sat down on the floor model that I was looking to purchase. I had so many questions about the product. Care, quality, delivery, etc. which he took the time to answer all my questions. I didn't really care for the end tables that came with the set. I told him what style I liked so he took me around the floor to look at different tables that he thought I might like. He actually moved the tables I liked over to the set so I could see if it would work with the furniture and I was able to find the right ones! I had expressed to him that I am one that likes to shop local but I was concerned because of reviews about issues with delivery and damaged furniture. Although knowing that sometimes things can happen, he was very understanding and explained that since they were a franchise store any issues could be handled directly by them and also told me that I could reach out to him directly for any issues. It was a very great experience! Delivery Experience: I was contacted by the warehouse in Del Rio,Tx to schedule delivery of my furniture. It was a little over a week since I had purchased the set so delivery was timely. I scheduled for today, 10/25 between 11am and 2pm. They showed up within the promised timeframe. They were very nice. Here is where the problem began. Before unloading one of the gentlemen reviewed the list of what was being delivered. The loveseat was not on the list. He made a call to inquire about the loveseat and come to find out it was not scheduled to be received in the warehouse until 11/2. If I had known that when the appointment was scheduled I would have told them to wait and deliver it all at once. Now I have to waste more of my time for a second delivery. Also, there was damage to the couch. While I inspected the furniture and took pictures the gentleman followed behind me taking pictures as well which he sent up right away and scheduled an appointment for a tech to come out to make the repairs. They are minor issues but none the less, I now have to go through another appointment. Where did the damage happen? Could have been when shipped to the warehouse or in transit. Who knows. Is the furniture not inspected for damage before leaving the warehouse? What I thought was interesting is that the furniture was not wrapped in heavy plastic like the throw pillows were which would help protect. As well, the delivery truck did not have a lift gate. The delivery crew had to unload the furniture like you would from the back of a pickup truck. The only difference is that their truck is MUCH higher. I would think this increases the chance of damage to furniture while being unloaded as well as a potential safety issues for the delivery guys trying to get it out of the truck. Again, the gentlemen were very nice and understanding. The problem appears to be at the local warehouse. Hopefully we can get the issues resolved. I hope that this can be shared with all the appropriate departments. Feedback is critical for improving the customer experience. UPDATE: Technician, Junior, showed up today, 10/26/19, during the promised scheduled time frame. Very nice and professional. He made repairs to couch. Looks very good. Legs were replaced a week later. 2nd UPDATE: Still no loveseat. Supposed to be in 11/2. Called and it changed to 11/5. No call received to schedule delivery. Called & they changed to 11/9. Naomi checked on why then told to deliver on 11/8. I had to call multiple times to follow up, this is now the 4th time I have had to waste my time for them to come out. And how frustrating to find out they had one available but wasn't going to bother to make sure I received it. DO NOT BUY FROM ASHLEY. PERIOD!!!!

Luke was great! Very helpful and easy to work with! Delivery came on time and went very smooth.

Great service great Quality Furniture so much to choose from

Helpful folks

Customer service use to respond quickly to resolve an issue. I have a warranty on my second sofa and 4 months later still don't have the issue resolved. I am very disappointed in John he use to care about his customer's.

I got some beautiful furniture thanks so much Lucius

Luke is a great sales associate

DO NOT SHOP HERE! This was the worst experience that I have ever had buying furniture. I ordered two living room sets worth of furniture and it took more than 2 months to receive. I was not notified when it came into the warehouse and had to continue to follow up with them before they delivered. The day I was set to have my furniture delivered I got a call saying they would be late to drop it off by more than a few hours, they said they would be at my home by 8 but I then got another call stating they had lost the furniture than I had already been waiting for for weeks! Even though we had to wait such a long time for the furniture I decided I would give it another try because I was offered a discount for the inconvenience of my furniture "not making it on the truck". I wanted a table to go along with my set, little did I know that it would take an excess of 2 more months to get this item as well. All the while I have been trying to get in touch with the owner calling once or more a week and have yet to hear anything. While I was waiting for my table I was told it would be delivered one day and come to find out that it too was "misplaced" and it had to be reordered. I waited weeks again and was told it would be delivered but the day of the delivery I was told that it was damaged! I had to have this same item ordered 3 times! Totally unacceptable and unprofessional. I am so disappointed in the service I have received. I will NEVER set foot into another Ashley's again. I just cant imagine how they are still in business. I doubt that if they continue this way they will remain open much longer.

Beautiful store, lots of nice furniture, on the pricey side

Amazing service

Great store. Good variety.

We have bought several pieces from Ashley's and we have been very pleased with them! The sales staff is attentive as needed, and not overly pushy. Everyone we talked to was knowledgeable and was able to give us the best information regarding the furniture we were looking at and pricing was very reasonable. Definitely will return!