Ashley Store Kerrville, TX

I am so so pleased with this store and the staff! I purchased a beautiful dining room table, and Deena was so helpful to me through the entire process! When we went to pick the table up the staff was so helpful and kind! Vickie was super nice as well! Could not be more pleased with my experience!!!

I had a very bad experience with the Ashley Store in San Antonio on Pat Booker Rd trying to order a mechanism for my sleeper sofa. They told me that they would not order it for me because I didn't buy it from them. So I called John (the Manager) at the Kerrville store and he was more then happy to order the part. The part was ready for pickup within two weeks, and he didn't even charge me untill I picked it up. This store has exceptional customer service and it was well worth the trip to purchase it from John. I will always make my future purchases from this store, and I will strongly recommend anyone needing furniture to go see John in Kerrville, TX. Thank you so much, John!

Very easy to purchase a mattress from. Took less than 24 hours for delivery. Louie was a great salesperson who wasn't a stalker while I was looking. John showed me a great mattress that I wasn't even looking at. Ended up being the perfect mattress.

Chad was above and beyond helpful and pleasant to work with! Highly recommend him!!!!

(Translated by Google) Jack helped me a lot. He was a great help to me in getting the matres I needed. Thank you so much!!! 😊 (Original) Jack me ayudó mucho. Fue una gran ayuda para mi en conseguir el matres que necesitaba. Muchas Gracias!!! 😊

Amazing prices!! Recommended to all my family already!! Great people working there!! Don’t hesitate, 10/10 recommend this store!

Excellent customer service. I'd highly recommend this store!

Great experience! Amazing prices! Friendly and welcoming customer service and so much to choose from!!

Very professional and kind. Definitely will be back.

Thank you Ashley Furniture for my wonderful experience buying new furniture. Great friendly customer service

Everyone I have worked with have been awesome, respectful , great and great follow thru and excellent service. I would highly recommend them.

We loved his chair.

Mr.Reyes was awesome very patient with me helping me to decide awesome store thank you

Came by looking for a sectional couch, Louie helped us find the best of both worlds for my husband and I, Vickie was amazing in helping us being able to finance our investment 😀 absolutely amazing service 10/10 go and see them they'll be able to help you. 😍

We found what we were looking for and Louie was very helpful!

Excellent customer service. The knowledge and attention to detail of the repair man they sent out today exceeded our expectations. It was difficult working in the small space of our fifth wheel. Thank you very much. We would definitely buy again from Ashley Furniture in Kerrville.

Great experience with this team! I bought a home in Kerrville in August and was lacking 2 bedroom sets to furnish my home. I thought we were doing Christmas at my mom's house so I was in no hurry. The weekend before Christmas I found out I was hosting my family in my new home. I showed up at Ashley furniture on a Saturday afternoon in the middle of December hoping for a Christmas miracle. John moved mountains to furnish my guest bedroom 2 days before my guests arrived. It was a beautiful suite that I had had my eye on for weeks. It needs some tweaking , but that will come. He found a mattress and box springs within my budget and my mom said she slept better than she has in years. I am a client for life. I assure you that if you let them know what you need they will make it happen! Thanks, John and also thanks to your 2 delivery guys. They were right on time, professional, and willing to move stuff around until I was happy with it! Heartfelt applause. -Casey

Sales person was extremely helpful and attentive. Beware on-line sales are completely different from those of in-store prices. You will pay and amazing markup with in-store prices. When I called today to confirm delivery for next week, the clerk said it was only an estimated date and that I "shouldn't really count on that date."

Salesperson was good but they said the bed didn’t need a box spring and the delivery guy said we did. Communication on the delivery end is horrible was told 1 week for a mattress, we got rid of our old bed and the new one took 3 weeks later than original time period given and you won’t get a delivery time with people that deliver it until the day of everything else had to been done in the store ,also check your receipt they might ring you up wrong and they still make you pay for them ringing you up wrong. Again the people in store are very nice

Best furniture store ever, Louie and Vickie are so professional and helpful. We won't be going anywhere else for furniture! Thanks Louie and Vickie for making it such a great experience!!!

Ashley Homestore is the best

We were just looking and salesperson was already trying to take our money as soon as we walked in the door. Again we were just looking.

Best furniture store in town. Great prices and fast delivery!

Absolutely loved the welcoming sales floor team and LOVE my NEW 6 pc Dinning table!

Great experience, best prices in town and friendly customer service.

Best furniture place in Kerrville. They also have a great online order service.

Large selection. Little pricey but good warranty for the price and more durable.

Always great .

My husband, Chris, and I decided to buy a new sleeper sofa several weeks ago, so we stopped by Ashley in Kerrville. We were immediately greeted by a sales person who walked us around the store, answered our questions, and then did some investigating to find exactly what we wanted. She was knowledgeable, friendly, and professional (and my apologies for not having her name handy when writing this review). While we waited, my husband and I wandered around the store and actually found some other small items to purchase, including a large and beautiful picture of a sailboat under sail. Ashley gave us a great deal on that picture (as well as the accent table we wound up purchasing) and even wrapped the picture for us so we could take it home that day. Upon ordering the couch, we found out it would be months before we could expect delivery, and we were okay with that. Several weeks later, we now find ourselves in the same position as many other people due to rising costs of gas, food, and, well, everything else, and we realized that the money we spent on the couch would serve us better back in our bank account. We didn't know if we could cancel the order for the couch, but we decided to try. We had not been in the Ashley store in several weeks. Chris walks in yesterday and was greeted BY NAME by a nice young woman named Sarah. Chris explained that he wanted to cancel the purchase of the couch and why, and, after conferring with the store supervisor, Ashley canceled our order and gave us a full refund. Being greeted by name on entering a store and having our request to cancel our order accommodated without any pushback, especially during financially trying times, has reinforced our original opinion that this business is definitely one that will have our future business for any home furnishing needs. The customer service at the Kerrville store was stellar for us, and we would highly recommend them to anyone.

.I haven't bought anything from them.

Not the best prices

Great customer service! My sales lady was amazing!

The sales guy was nice, and informative, but then his information didn’t match up with what the lady at the desk said. Was told 1 week for mattress delivery, then called 3 days later and told they couldn’t give me a definitive date but mid February at the latest. Cancellation policy is -30% refund off original price WITHIN 24 hours, however they can’t give you a time frame until 3 days later? How convenient for them. Mattress protectors are less than 1/2 price online, don’t waste your money buying theirs.

Friendly people nice sale people

Simple. Worst customer service ever! They never answer calls and when they do they simply hang up. I am very close to canceling my entire order.

My Husband and I were looking for a sectional sofa for our media room and were in a crunch to purchase as we are having family coming for the holidays. I called a few days prior and explained my situation to the sales rep Bubba. He said he had a discontinued sectional we could take home right away. Well we got there and it was much larger that we wanted. So he showed us 2 different pieces. The one we loved , he said was not available for immediate delivery. After some talk , the manager approved us for same day purchase and let us take the sectional home. No waiting, no hassle. It was a great experience with all the staff. Thank you Bubba , Lettie and John along with the other staff who helped so very much!! Definitely will go back in the future. We have shopped at Ashley's Corp. store and this was a better experience.

(Translated by Google) Very good service and above all good quality last year I bought a room in roos tugo and the truth is pure rubbish and yesterday I bought one in this place this is quality (Original) Muy buen servisio y sobretodo buena calidad el año pasado conpre una Sala en roos tugo y la berdad es Pura basura y ayer conpre una en este lugar esta si es calidad

The salespeople are really nice, no pressure. I was told delivery would be about 2 weeks, called today and found out it will be another two weeks. I wish they would call and update. In the meantime, here I sit with no living room furniture………

Worst experience I’ve ever had at a furniture store. They take your money and don’t have a care in the world. They claim it’s a family owned store so they can do what they like. The management is pretty awful.

Great customer service. Great prices too!

Furniture is good quality. However, expected agreed wait for item of one month has now become 3 months and still waiting. No notification of delay, after calling to try to pick up, found out order isn't available.

Purchased furniture in March. Told it would be delivered in April. Now I am being told August. Really?

Awful customer service. Manager was so sarcastic. If you choose to shop here, confirm that they charge correct prices before leaving.

KB was an awesome salesman to work with! He knew exactly what I wanted and took care of every need I had 10/10 would recommend for any of my friends.

Antonio was great. Very; helpful and courteous.

Sales lady was extremely helpful and didn't push us into anything, I think Katy was her name. We were allowed to browse and find what we wanted without someone watching over our shoulder the entire time.

Luke Kelley is the salesman to go to! We have bought a couch set, TV stand, and our new bed and mattress. He has always been honest with us and was great at helping us the style we have wanted while working within our budget. He’s not pushy, he’s kind, and down to earth. It’s great when you don’t feel pressured as it makes the experience enjoyable. We are forever customers and Leti the manager is amazing as well. She has given us great deals on some miscellaneous items we have found on clearance. Our bed is definitely taking a lot longer to come than we have anticipated, but we know it’s out of their control. We’re just happy to have got a great deal on quality furniture.

Good quality at a good price. Unfortunately we did not find what we wanted. We needed a smaller size recliner for a small room. Nope. Nothing. They have big furniture. Big.

The sales staff is wonderful and very helpful

Safe distancing, not high pressure and great product! What's not to Love?

The associate was very nice

The staff here are not as responsive as the other major furniture retailer in town. I spent several hours there (the salesman deserves a halo) and I felt like he was privileged to have my company. In Ashley's I felt like I was privileged to have theirs! I was looking at spending a couple thousand dollars, but the staff member didn't make any effort to encourage me to stay. The range was also smaller and of lower quality. I think they cater to a different market than the other store. Adjust your expectations accordingly.

Went to the de savala store in San antonio on oct 11. Purchased a sectional which took 3 hours to get the paperwork completed, store members there will not help each other. Was told my item would be ready by Nov 25th the latest,now after multiple times on hold for 20 minutes or more, barring getting hung up on, found out our items final pieces might be in on Dec 18th. That info I found out from the very nice and helpful lady at the DISTRIBUTION CENTER not the store. If you you want good service do not go to the store on Desavala in San Antonio, they come after you like mosquitoes in the summer when you walk through the door and after the sale they don't respond or give you any accurate info.

Very friendly, quick and easy.

Good service, but not a single employee was wearing a mask while out on the floor.

I don't have anything to say

Finally got my husband to say yes to my choice of new living room set due to quality.

Absolutely love Ashley Home Store. They have such a broad selection and great prices. Their furniture and decor is made to withstand time. As a bonus, the staff is super friendly and knowledgeable.

They try to rush you to make a decision, store hours vary depending on location.

Not very accommodating when looking for a deal! Seniors try somewhere else!

Found what we needed. A selection for everyone

Just another Ashley store, the sales staff weren't too aggressive, once we said we were just looking and didn't need any specific help

Thanks Tommy, for all your help find the right couch for us. Beautiful, huge store, tons of amazing furniture, and so many gorgeous accessories. Knowledgeable, friendly sales person made our purchase quick & easy. Wish we'd gone there sooner. We'll be back.

I purchased a couch, loveseat, recliner and two end tables from Ashley Home Store in Kerrville, TX on 10/12/19. Shopping Experience: Very excellent! I was approached quickly by a young gentleman, Luke Kelley. He was awesome! I pretty much knew what I wanted. We sat down on the floor model that I was looking to purchase. I had so many questions about the product. Care, quality, delivery, etc. which he took the time to answer all my questions. I didn't really care for the end tables that came with the set. I told him what style I liked so he took me around the floor to look at different tables that he thought I might like. He actually moved the tables I liked over to the set so I could see if it would work with the furniture and I was able to find the right ones! I had expressed to him that I am one that likes to shop local but I was concerned because of reviews about issues with delivery and damaged furniture. Although knowing that sometimes things can happen, he was very understanding and explained that since they were a franchise store any issues could be handled directly by them and also told me that I could reach out to him directly for any issues. It was a very great experience! Delivery Experience: I was contacted by the warehouse in Del Rio,Tx to schedule delivery of my furniture. It was a little over a week since I had purchased the set so delivery was timely. I scheduled for today, 10/25 between 11am and 2pm. They showed up within the promised timeframe. They were very nice. Here is where the problem began. Before unloading one of the gentlemen reviewed the list of what was being delivered. The loveseat was not on the list. He made a call to inquire about the loveseat and come to find out it was not scheduled to be received in the warehouse until 11/2. If I had known that when the appointment was scheduled I would have told them to wait and deliver it all at once. Now I have to waste more of my time for a second delivery. Also, there was damage to the couch. While I inspected the furniture and took pictures the gentleman followed behind me taking pictures as well which he sent up right away and scheduled an appointment for a tech to come out to make the repairs. They are minor issues but none the less, I now have to go through another appointment. Where did the damage happen? Could have been when shipped to the warehouse or in transit. Who knows. Is the furniture not inspected for damage before leaving the warehouse? What I thought was interesting is that the furniture was not wrapped in heavy plastic like the throw pillows were which would help protect. As well, the delivery truck did not have a lift gate. The delivery crew had to unload the furniture like you would from the back of a pickup truck. The only difference is that their truck is MUCH higher. I would think this increases the chance of damage to furniture while being unloaded as well as a potential safety issues for the delivery guys trying to get it out of the truck. Again, the gentlemen were very nice and understanding. The problem appears to be at the local warehouse. Hopefully we can get the issues resolved. I hope that this can be shared with all the appropriate departments. Feedback is critical for improving the customer experience. UPDATE: Technician, Junior, showed up today, 10/26/19, during the promised scheduled time frame. Very nice and professional. He made repairs to couch. Looks very good. Legs were replaced a week later. 2nd UPDATE: Still no loveseat. Supposed to be in 11/2. Called and it changed to 11/5. No call received to schedule delivery. Called & they changed to 11/9. Naomi checked on why then told to deliver on 11/8. I had to call multiple times to follow up, this is now the 4th time I have had to waste my time for them to come out. And how frustrating to find out they had one available but wasn't going to bother to make sure I received it. DO NOT BUY FROM ASHLEY. PERIOD!!!!

Outstanding customer service !! The Ashley Team was very helpful and best prices in town !!!!

I received outstanding service in every way from the Ashley Furniture Homestore in Kerrville. The sales, delivery, and service teams were prompt in all of our communications, and all of my questions and concerns were addressed to my satisfaction throughout the process.The sales person, Tommy, was helpful, but not pushy; we were given privacy to discuss the items we were considering; he listened to what we wanted and why we wanted it; he did not try to &"up sell&"; and he was genuinely friendly. Once we made our selection, he explained the entire order and delivery process. The items were delivered exactly on the date and time agreed upon.The delivery team from their Del Rio distribution center was very good. They came through the house carefully and set everything exactly how I wanted it. The back pillows were a little flattened, and I made a note with the delivery team that we&'d like more filling added to them. Within two business days, I was contacted, and a team of service technicians from the Kerrville store came out for the service call. Junior and JC were polite, professional, and considerate of my home. It was a rainy, nasty day, and before they came in, I saw JC outside swishing his feet in a water puddle to get mud off of his boots. Once inside they were conscientious of the rug and moved the furniture off of it to do their work.I am extremely pleased with the service and professionalism of every person who has represented this store. I appreciate them standing behind their products, and I would not hesitate to do business with them again. I can highly recommend them for your furniture needs.

I received outstanding service in every way from the Ashley Furniture Homestore in Kerrville. The sales, delivery, and service teams were prompt in all of our communications, and all of my questions and concerns were addressed to my satisfaction throughout the process.The sales person, Tommy, was helpful, but not pushy; we were given privacy to discuss the items we were considering; he listened to what we wanted and why we wanted it; he did not try to "up sell"; and he was genuinely friendly. Once we made our selection, he explained the entire order and delivery process. The items were delivered exactly on the date and time agreed upon.The delivery team from their Del Rio distribution center was very good. They came through the house carefully and set everything exactly how I wanted it. The back pillows were a little flattened, and I made a note with the delivery team that we'd like more filling added to them. Within two business days, I was contacted, and a team of service technicians from the Kerrville store came out for the service call. Junior and JC were polite, professional, and considerate of my home. It was a rainy, nasty day, and before they came in, I saw JC outside swishing his feet in a water puddle to get mud off of his boots. Once inside they were conscientious of the rug and moved the furniture off of it to do their work.I am extremely pleased with the service and professionalism of every person who has represented this store. I appreciate them standing behind their products, and I would not hesitate to do business with them again. I can highly recommend them for your furniture needs.

I purchased a couch, loveseat, recliner and two end tables from Ashley Home Store in Kerrville, TX on 10/12/19. Shopping Experience: Very excellent! I was approached quickly by a young gentleman, Luke Kelley. He was awesome! I pretty much knew what I wanted. We sat down on the floor model that I was looking to purchase. I had so many questions about the product. Care, quality, delivery, etc. which he took the time to answer all my questions. I didn't really care for the end tables that came with the set. I told him what style I liked so he took me around the floor to look at different tables that he thought I might like. He actually moved the tables I liked over to the set so I could see if it would work with the furniture and I was able to find the right ones! I had expressed to him that I am one that likes to shop local but I was concerned because of reviews about issues with delivery and damaged furniture. Although knowing that sometimes things can happen, he was very understanding and explained that since they were a franchise store any issues could be handled directly by them and also told me that I could reach out to him directly for any issues. It was a very great experience! Delivery Experience: I was contacted by the warehouse in Del Rio,Tx to schedule delivery of my furniture. It was a little over a week since I had purchased the set so delivery was timely. I scheduled for today, 10/25 between 11am and 2pm. They showed up within the promised timeframe. They were very nice. Here is where the problem began. Before unloading one of the gentlemen reviewed the list of what was being delivered. The loveseat was not on the list. He made a call to inquire about the loveseat and come to find out it was not scheduled to be received in the warehouse until 11/2. If I had known that when the appointment was scheduled I would have told them to wait and deliver it all at once. Now I have to waste more of my time for a second delivery. Also, there was damage to the couch. While I inspected the furniture and took pictures the gentleman followed behind me taking pictures as well which he sent up right away and scheduled an appointment for a tech to come out to make the repairs. They are minor issues but none the less, I now have to go through another appointment. Where did the damage happen? Could have been when shipped to the warehouse or in transit. Who knows. Is the furniture not inspected for damage before leaving the warehouse? What I thought was interesting is that the furniture was not wrapped in heavy plastic like the throw pillows were which would help protect. As well, the delivery truck did not have a lift gate. The delivery crew had to unload the furniture like you would from the back of a pickup truck. The only difference is that their truck is MUCH higher. I would think this increases the chance of damage to furniture while being unloaded as well as a potential safety issues for the delivery guys trying to get it out of the truck. Again, the gentlemen were very nice and understanding. The problem appears to be at the local warehouse. This is why I only gave 3 stars. Hopefully we can get the issues resolved. I hope that this can be shared with all the appropriate departments. Feedback is critical for improving the customer experience. UPDATE: Technician, Junior, showed up today, 10/26/19, during the promised scheduled time frame. Very nice and professional. He made repairs to couch. Looks very good. The only thing remaining are the legs that need to be replaced. They did not have in stock but should be here in a week. Will be waiting. 2nd UPDATE: Technician got new legs put on last week. That problem resolved. However I still do not have my loveseat. Since it was supposed to be in the warehouse on 11/2 I called to follow up. They said it would not be in until 11/5. No call received to schedule delivery. Called today, 11/6 and was told it wouldn't be in until 11/9. Voiced my concern to Naomi who was very nice and understanding. She said she would try to find out why this was still a problem. She called me back and informed me that they had one in the warehouse that they could deliver on 11/8. Not only I had to call multiple times to follow up, this is now the 4th time I have had to waste my time for them to come out. If there is damage to the loveseat then it will be even more. And how frustrating to find out they had one available but wasn't going to bother to make sure I received it. This is totally unacceptable. I plan to send a letter regarding my experience. Because of these additional issues I have changed my rating to one star. DO NOT BUY FROM ASHLEY. PERIOD!!!!

Luke was great! Very helpful and easy to work with! Delivery came on time and went very smooth.

Great service great Quality Furniture so much to choose from

Helpful folks

Customer service use to respond quickly to resolve an issue. I have a warranty on my second sofa and 4 months later still don't have the issue resolved. I am very disappointed in John he use to care about his customer's.

I got some beautiful furniture thanks so much Lucius

Luke is a great sales associate

This was the first and probably last time I ever go to this store. I went there to compare sofa with sleeper to Moore&'s. When I came to the store, nobody approached me or offered to help me. The sales people i saw were sitting down and playing on their phones. It was a truly disappointing trip, and I&'ll be spending my $800 plus at Moore&'s home furnishing and not here.

This was the first and probably last time I ever go to this store. I went there to compare sofa with sleeper to Moore's. When I came to the store, nobody approached me or offered to help me. The sales people i saw were sitting down and playing on their phones. It was a truly disappointing trip, and I'll be spending my $800 plus at Moore's home furnishing and not here.

DO NOT SHOP HERE! This was the worst experience that I have ever had buying furniture. I ordered two living room sets worth of furniture and it took more than 2 months to receive. I was not notified when it came into the warehouse and had to continue to follow up with them before they delivered. The day I was set to have my furniture delivered I got a call saying they would be late to drop it off by more than a few hours, they said they would be at my home by 8 but I then got another call stating they had lost the furniture than I had already been waiting for for weeks! Even though we had to wait such a long time for the furniture I decided I would give it another try because I was offered a discount for the inconvenience of my furniture "not making it on the truck". I wanted a table to go along with my set, little did I know that it would take an excess of 2 more months to get this item as well. All the while I have been trying to get in touch with the owner calling once or more a week and have yet to hear anything. While I was waiting for my table I was told it would be delivered one day and come to find out that it too was "misplaced" and it had to be reordered. I waited weeks again and was told it would be delivered but the day of the delivery I was told that it was damaged! I had to have this same item ordered 3 times! Totally unacceptable and unprofessional. I am so disappointed in the service I have received. I will NEVER set foot into another Ashley's again. I just cant imagine how they are still in business. I doubt that if they continue this way they will remain open much longer.

DO NOT SHOP HERE! This was the worst experience that I have ever had buying furniture. I ordered two living room sets worth of furniture and it took more than 2 months to receive. I was not notified when it came into the warehouse and had to continue to follow up with them before they delivered. The day I was set to have my furniture delivered I got a call saying they would be late to drop it off by more than a few hours, they said they would be at my home by 8 but I then got another call stating they had lost the furniture than I had already been waiting for for weeks! Even though we had to wait such a long time for the furniture I decided I would give it another try because I was offered a discount for the inconvenience of my furniture "not making it on the truck". I wanted a table to go along with my set, little did I know that it would take an excess of 2 more months to get this item as well. All the while I have been trying to get in touch with the owner calling once or more a week and have yet to hear anything. While I was waiting for my table I was told it would be delivered one day and come to find out that it too was "misplaced" and it had to be reordered. I waited weeks again and was told it would be delivered but the day of the delivery I was told that it was damaged! I had to have this same item ordered 3 times! Totally unacceptable and unprofessional. I am so disappointed in the service I have received. I will NEVER set foot into another Ashley's again. I just cant imagine how they are still in business. I doubt that if they continue this way they will remain open much longer.

Beautiful store, lots of nice furniture, on the pricey side

Amazing service

Great store. Good variety.

We have bought several pieces from Ashley's and we have been very pleased with them! The sales staff is attentive as needed, and not overly pushy. Everyone we talked to was knowledgeable and was able to give us the best information regarding the furniture we were looking at and pricing was very reasonable. Definitely will return!