Ashley Store Killeen, TX

Anna and Tracy were fantastic at Ashley Furniture! They were friendly, helpful, and made the whole experience easy and enjoyable. Excellent customer service—highly recommend working with them!

Anna and Carlos did amazing great service friendly and very welcoming made us feel heard in finding what we were needing

Very easy, prompt service. Very nice to work with Kayce and Carlos.

We had an awesome experience with Carlos and Anna. Carlos helps us shop around he was very patient and understanding with our budget and helped us find the perfect things for our home! And Anna helped us with the check out process very nice and helped every thing go smoothly.

Had an amazing experience with Carlos he helped us with everything and Anna helped us with a lot as well definitely coming back and referring my family and friends to come to this store to see Carlos and Anna wonderful people

Kayce, Tracy and Anna were a great help to me finding the furniture i needed door my house.

Kaycee, Tracy, and Anna were amazing. We are changing lots of things in our house and they were extremely helpful. No issues at all.

Kayce and Carlos were so amazing with helping us pick out the perfect furniture for our living room. Very helpful and super friendly!

Carlos did a great job helping me find the furniture I wanted for my home. Ask for him if you need new furniture. Kayce and Anna helped me with financing and made it simple and easy.

Kyle and Anna were extremely helpful. Quick, friendly, and effective service!

Tracy immediately greeted my family and i with a warm smile and helped us through the couch buying process. We were able to find the couch we loved and Ana helped with a financing plan that worked for us. Will be coming back for a dining table!

Anna and Tracy were amazing and great help in finding our living room set! Great service and transparency with pricing

Experienced great customer service from Kaycee and Tracy

Carlos and Anna were so very helpful! They helped us find the perfect couches for our new house :)!

Thank you so much to Carlos and Anna for the help!

It was great to find my fireplace replacement. The team was a great help Anna, Jennifer, and Carlos.

Carlos was wonderful and did not push us into anything and he was so patient. Love this family owned store!

Highly recommend Ashley Furniture in Killeen! They’re a family owned business. If you’re there ask for Kayce, Tracy, and Chad they will get you the best price!

Great sales experience! This is a family owned franchise, not a normal corporate store. I would recommend them to anyone! Kayce Tracy and Chad helped us find the perfect couch

Easy going thanks to Carlos & Anna.

Kyle and Anna was very nice and very helpful..

Anna and Tracy were very helpful during my time there. They got me a nice furniture set at a fair price.

Great people awesome hospitality, Ms Anna and ms Tracy

Kyle was great assisting us in finding mattresses for our bed and all the details. Kayce helped in getting us checked out.

Tracy was a huge help finding all the right pieces for our new home. She gave us plenty of time to look and explore options on our own. She helped us with savings and squeezed in a delivery in the middle of the holiday season. Kayce made the checkout process quick and painless. I will definitely be returning for any future home furnishing needs.

Kayce and Tracy were very helpful, the best furniture buying we’ve had.

Maybe, Anna, and Carlos were awesome to work with.

We had to pleasure with working with Carlos, Anna and Kayce today while looking to purchase a bed for my son. They made everything quick and easy. I will definitely be sending people to them.

Jayce and Carlos were really helpful and nice to me

Carlos & Kayce were very helpful

Great people Carlos and Kayce helped with everything and explained everything to perfection

Great buying experience, Carlos and Kayce were extreamly nice and helpful with everything

Anna,Carlos and kayce helped a bunch! Great service!

Great customer service, Anna and Carlos were amazing!

Carlos was a lovely sales person - not pushy, patient, concerned that furniture needs were met. Financing was very easy and clearly explained. I highly recommend Ashley on Imperial Drive.

Kyle and Anna helped me so much, and I got the perfect 2-piece for a very affordable price.

Kyle and Annie were very helpful with our purchase. They both were professional and knowledgeable.

Anna and Tracy was a great help to me. Recommend them highly

They helped me get great deal on 3 kids mattresses and was super friendly.

After returning home from deployment, I needed a bed for my new home. Chad and Anna were incredibly helpful and assisted me in finding a beautiful bedroom set with same-day delivery. Ashley Furniture in Killeen truly supports the troops!

Tracy & Kayce were very helpful!

Kayce and Kyle were great!

I really loved the service provided. They were patient and definitely gave me the best deal. Thank you so much Ms.Anna and Mr.keith

Saw the table online was able to come in store and it was on the floor. Able to purchase and have delivered tomorrow. Military discount on delivery. People are friendly.

Ms. Anna and Ms. Tracy were absolutely wonderful and extremely helpful along the process. 10/10 experience

Thank you Tracy and Kayce for helping finding me my living set and bed frame and mattress! Great discounts and deals thank you for your help you made this easier for me!

Carlos and Kayce were professional and helpful throughout our search for our next purchase.

Kayce and Carlos were so helpful! Very accommodating. Will be coming back here!

Everyone was Excellent and Courteous to us. Very Professional, Mr. Carlos, Mrs. Anna and Mrs. Kayce. Blessing to all.

Awesome Experience!!!! Mr. Carlos & Mrs.Anna and also Mrs.Kayce are marvelous associates.

Tracy was super informative and helpful. Kayce and Anna were helpful as well. Chad gave us great deal. Great place to do business!

Tracey immediately welcomed us and had all the answers for us! Kayce and Anna helped us with our transaction which was super fast. All laddies were super nice and friendly!

Felt like I was right at home, Tracy helped us with every option we were interested in. When it came time to pay Kayce provided many options for financing with no pressure. Anna was extremely helpful as well.

It was great I was in and out within thirty minutes Kyle helped me find everything I needed from the store and the staff Anna and Kayce help with as well with completing the whole process of paperwork.

They ladies Anna Tracy Jayce are so nice and helpful

Anna, Tracy, kayee were soo helpful

Very good customer service and we were seen fast

Good customer service

Every time I come to Ashley's, the staff goes above and beyond. Tracy was amazing and Anna and Kayce were sweet aa always. Roger was great too. We will always come back here ever time we need anything for our home! Keith was in our hearts as well!

Tracey, Anna and Kayce were absolutely professional and amazing during the time of the purchase. Flawless purchase.

Had a great experience with Kayce, Kyle, and Anna. Kyle helped us find what we were looking for while also giving us space to privately discuss. Kayce and Anna helped with the financing and made the whole process super easy and done in less than 30 minutes!

Kayce, Kyle, and Anna were amazing. Didn’t feel pressured and was very helpful and personable with all our questions!

Very friendly and helpful staff Carlos, Anna, and Kayce were outstanding

Carlos,Anna kayce

I purchased a section and queen sized bed. I was helped by Tracy, Kayce, and Anna. Servie was quick and outstanding.

Tracy, Kayce, and Anna were a tremendous help! They even remembered us from when we came in not sure on what we wanted. Nothing beats customer service that’s genuine. We picked out what we wanted, got our prices and financing done in less than a hour.

Ms Tracy, Anna and Kacey was AMAZING 🥰🥰🥰 they helped me with picking out my new furniture set.

Today me and my husband got a future set from Ashely’s , the customer service was beyond excellent. Carlos , Kayce and Anna , was very helpful… and if we had any questions they worked with us for getting what we wanted !!!

Carlos, Kayce, and Anna were very friendly and helpful throughout the entire process, they answered all the questions we had and were very patient with us, will be buying from here again

I absolutely love shopping at Ashley’s . I just got all new furniture for my kids for Christmas . Tracy, Anna, & Kacey were excellent customer service . I can’t hardly wait to surprise the kids and I thank those wonderful ladies for their help today.

I had a very wonderful expierence, Tracy, Anna and Kacey helped my mom very quickly and she got to pick out exactly what she wants. very great expierence!

I came in to look , Tracy was able to find me something affordable and nice. Kayce and Anna made it possible as well ! Thanks !

I would like to thank Anna, Carlos and Kayce over at Ashley Furniture on 2301 imperial Dr. Killeen, Tx 76541. This is where you can get all of household needs met. They were very patient, kind, job knowledgeable x I must Great customer service skills.

Great experience, very helpful and got what I needed with no hassle. Thank you too Kyle, Kayce, Chad and Anna!

Tracy, Kayce, and Anna did an amazing job helping us get financed for a bedroom set for our first home!! They are amazing and very helpful.

Tracy, Kayce and Anna along with Rick done a great job and provided excellent service for me and my family. Thumbs up!!!

Tracy, Anna And Kacey was amazing. They took care of is and help us furnish our new house. I Recommend Asking for them if you come to the store, I will definitely return And use the store again.

Tracy, Anna and Kacey were awesome in helping us start out my husband’s retirement and re-furnishing our home.

I found exactly what I was looking for at Ashley's thanks to Kyle, Anna, and Kayce.

Absolutely fantastic customer service!! Immediately helpful and so kind! Left the store 10min later with a brand new couch! Thank you so much Kyle, Anna and Kayce!

came in to pick out some furniture from Ashley, and Kyle greeted me with a warm smile as soon as I arrived. I then spoke with Anna, the financial advisor, who was incredibly respectful and friendly. Chad also provided great financial guidance and made sure my furniture would be delivered at a time that works for me. Kaycee was amazing as well and very helpful throughout the process.

Kayce, Carlos, and Anna were so helpful. We are happy with our purchase.

Jayce, Carlos, and Anna were very helpful in providing a service to helps find what we wanted.

Please, do not send me any, cards or mail. After I got pretty screwed, from Ashley. Got tables with holes, and the guy who showed me around , not letting me know that was barn furniture, besides barns have cows and other animal, but no tables. Everything he had told me was not true and when I called, I got a pretty nasty message. So you all can keep your.faked stuff. All of our friends pulled out to after they saw what we got..And this folks were pretty wealthy too. No more Ashley. Thank you.

I must say finding this beautiful dining table would not have been possible without the help from Jayce, Anna, and of course Kayce they were a great help and had lots of knowledge about this furniture game. All in all I had a great experience

Jayce, Anna and Kayce we amazing and so helpful they put us in our Dream dinning set..

Tracy , Kayce And Anna handled us with ALL the care we needed with no troubles !

Had a great and easy experience shopping for my new couch seller Kyle , Anna , Kayce we’re amazing

Kyle Anna and kayce will get you right every time you come in

Jayce very helpful. Anna very sweet helpful Kayce wonderful helpful Roger is the best love shopping here always good environment.

Tracy, Kayce and Anna were helpful. They did not follow me all around the store like other places do. I was able to look around by my self and let them know what I wanted and they were able to make it happen.

Carlos and Anna were very helpful and they really helped me. They were great.

Loved getting furniture here! The workers were very helpful and friendly.

It was an awesome experience shopping at this location. I was greeted with smiles by Jayce, Anna, Kayce . They also have wide selections of furnitures.

Finance lady was able to work with my wife and I and took her time to make sure we got the best deals.

The staff at Ashley’s were a professional bunch to be working with. Jayre was patient and was able to assist us woth finding the perfect furniture. Kayce and Anna seamless with the paperwork and were great with communication updates to us. We were also impressed with the professionalism and quick installation with Rosie and Nare.

Amazing service from Keith, Anna, Kayce, and Chad. Very warm and welcoming as soon as we walked in. They gave us amazing discounts on our furniture pieces at a great price! Definitely coming back!

Amazing experience!! Keith, Anna, Kayce, and Chad were exceptional when meeting all our needs and providing upfront honest feedback and information. Will definitely come back and shop with them again

Keith was very helpful and communicative. He answered all our questions, very professional and friendly. 10/10 , happy with my purchases.

Kenny was great! We felt comfortable and not pressured at all. He answered our questions and walked us through from start to finish, including pickup and delivery. Great store

Carlos was very helpful in finding just the right couch. Anna and Kayce were great, polite, and helpful. The whole team made me feel welcome and comfortable.

Kayce,Kyle and Anna did an awesome job :)

Keith, Anna, and Kayce werr so helpful finding the perfect couch. Very paitent and not pushy with the sale.

Amazing customer service 👏 Hands down the best furniture store in town. Keith, Anna, and Kayce were all so lovely and helpful.

The customers here was immaculate! They stay open an hour later just so we could be confident in everything we found for our new home. I truly appreciate them and a big shoutout to Keith, Anna, and Kayce!!

Keith, Anna, & Kayce were amazing. They were helpful, honest, treated us like family, and made us laugh quite a bit as well. Also, best prices we’ve seen on furniture so far.

Exceptionally professional and knowledgeable staff. Kenny, Anna, and Kayce were able to smoothly guide me through the furniture buying process. I’d highly recommend to anyone indecisive or purchasing furniture for the first time.

Had a great experience shopping with Kayce , Tracy, and Anna. Didn’t feel like they were pushing me to buy something and they patiently helped me with my questions and preferences and helped with the best discounts available.

The staff are wonderful people. Shout out to Kayce, Tracy, and Anna for really helping me and my hubby out. Made the whole process easy and stress-free.

Kayce Tracy and Anna were phenomenal! 5 STARS!!!!!!

Great customer service and speedy check out! highly recommend and come check them out !!! See Kayce Tracy and Anna

Great customer service, my experience was wonderful all thanks to Miss Tracy Anna, great at organizing and also Miss Kayce

Had a wonderful day in store. The staff there is amazing. Great furnitures and deals. A big thank you to Miss Tracy Ann who assisted us through the entire process. Also wanna say thank you to miss Kayce, Jayre and this wonderful stranger who paid for our table set.. Thank you so much.

Anna,Keith,and Kayce helped us today with finding a mattress & couch set. we are extremely pleased and happy. Keith was really great and helpful.

Anna,Keith, and Kaycee helped us with finding. They great really recommend them come see them

Kayce, Keith and Anna were so great.!

One stop shop for everything we’re looking for on our new home. Kayce, Keith, and Anna were super helpful in getting us the best price.

Kayce , Tracy, Anna and Keith are amazing salespeople and great customer service definitely coming back

keith and tracy were both so helpful and kind 🙏 great customer service

Kenny and Anna were the only reason I went to Ashley’s! Their customer service and knowledge is unmatched!

Kieth was awesome! He helped me pick out the perfect furniture sets! Thanks to Anna and Kayce for getting us all taken care of with our payments!

Keith was helpful! Thanks to Anna and Kayce as well.

Easy process, friendly staff. Thanks Keith, Kayce and Anna.

Keith offered professional and attentive attention. He allowed us to shop freely and we never felt pressured. Keith was personable and was very knowledgeable. Anna was ready to serve and was quick with the information we needed to go forth with the sale. Anna took care of the final sale which was effortless. After 18 years we keep finding ourselves returning to Ashley’s for their excellent products, price and customer service.

Kayce, Anna, Tracy

Kenny, kanny and Anna where awsome

Keith, Anna, and Kayce are absolutely awesome!! The customer service and professionalism I received are impeccable!!

Kayce Carlos and Anna where amazing, very helpful

Carlos, Kayce, and Anna customer service very patient and welcoming very helpful when explaining the selections they have

They were really helpful and we went in on the right day for discounts highly advise going to Ashley’s to check out their store.

Kayce, Keith and Anna was great help and made purchasing furniture so easy!!

Kayce, Keith and Anna were so nice and made our experience quick and easy.

Jayre was great! He helped us from the time we came in and made sure we were taken care of all the way up to delivery! Everyone in the store and delivery guys was nice and very welcoming! We even doubled back and bought more stuff! Highly recommend them!

Kayce, Carlos & Anna made today's trip to Ashley's on Imperial Dr so smooth & easy!! Thank y'all for great customer service & the kindness y'all provided today!! 5 Stars!!!

Anna and Tracy were an awesome help for us, would absolutely buy from them again (:

Keith and Anna went above and beyond to help us get the best value on our couch purchase. We are so grateful and will continue to come back to Ashley in the future.

Tracy and Anna were extremely helpful in finding great deals and furnishing our new place

Wonderful shopping experience. Anna and Tracy were very kind and helpful.

Keith and Anna were amazing at helping us out and getting us the best deal! Amazing experience!

Carlos made my buying experience really easy. Anna was able to get me a great deal with no money down.

Very easy shopping experience. Carlos is an excellent salesman and Anna was able to thoroughly explain the financing process. Will be coming back in the future.

I went in today and walked out with a fabulous deal for a new living room and dining room set! I am so happy with all the h3lp from Carlos and Anna, they were very professional and easy to work with.

I’ve been a loyal Ashley Furniture customer for 28 years, and my entire home is filled with their furniture. The quality has always been excellent, and the customer service keeps me coming back. Ann has been helping me all these years and always goes above and beyond, making sure I’m happy with every purchase. Kyle has also been wonderful, providing great service with a friendly attitude. I truly appreciate the consistency, care, and professionalism of the team at Ashley. Highly recommend!

Anna, Tracy, and Kayce were an amazing help!

Very professional and helpful! Anna, Tracy, and Kayce were a great help! Definitely recommend them

Keith and Anna were awesome! Made finding and buying so much easier! Thank you!

Got the best deal in Killeen on an amazing couch. 100% happy with my experience, thanks to Anna and Tracy help. They hooked it up!

Tracy was a very big help in finding us the couches we were looking for. Tracy was quick on the computer and got us out the door quickly. Overall was a great experience and they made us feel at home.

Tracy was an amazing help getting all of our stuff together today, and Anna did an amazing job at explaining the financing process.

Anna and Tracy did a great job at helping us with everything.

Looking forward to helping Sandra!

Kayce and Kenny really help me out!!! recommend anyone who needs assistance talk with them!!!

Kenny and Kayce were very respectful and super helpful!

Kayce & Tracey helped me picked out the perfect mattress for my son! Thank you both!

Service was impeccable. Ms. Tracy along with Ms Kayce and Ms Anna made our shopping experience enjoyable and easy.

I had such a great experience at Ashley’s HomeStore! The showroom was beautifully set up and made it easy to picture everything in my home. Kayce and Tracy were both friendly, knowledgeable, and never pushy—they really listened to what I needed and helped me find the perfect pieces. The quality of the furniture is excellent, and the prices were very reasonable for what you get. Highly recommend!

Great experience-Tracey was very helpful and caring, who gave us a great deal and went above and beyond. Kayce and Anna were very kind and helpful during the financing experience.

Kayce, Tracy and Anna took such great care of my fiancé and I! As soon as we walked in the door we were helped and she showed us exactly what we were looking for!

Keith is the man! Helped me and my wife pick out a nice couch for our first home. Thanks for all your help, Kayce, Keith, and Anna.

Keith, Maybe, and Anna were AMAZING! They were thorough in helping us pick out the perfect furniture for our first home! ❤️

Thank yall for the help, yall make my day Kayce, Carlos and Anna, happy with my election.

I didn’t end up making a purchase today, but I wanted to take a moment to recognize Jayre for his excellent customer service. From the moment I walked in, he was welcoming, professional, and genuinely attentive. Even though I was just browsing, he took the time to answer my questions thoroughly and made sure I had all the information I needed without making me feel pressured. It’s rare to experience such patience and kindness in customer service these days, and I left with a very positive impression. I will definitely be back, and it’s thanks to the way Jayre treated me today!

Tracy and Anna were fantastic! Very helpful and accommodating, I would highly recommend checking them out.

Thank you Kenny, Anna, and Kayce for assisting me with furnishing my home. Very helpful, and patient with me selecting the furniture.

Carlos, Kayce, and Anna were amazing! Thank you!

Great Service, Great prices Kayce, Keith, Anna are the best super helpful during our shopping experience

Wonderful and fast service from Carlos, Anna, Kayce

Great experience promptly timed services and kind individuals. From Carlos Anna and Kayce.

My wife and I came in looking for furniture and the workers were helpful and proactive. Kenny, Anna, and Kayce are great at what they do and now I’m going home with a beautiful sectional because of these excellent employees.

Thanks to Kenny, Anna, and Kayce we were able to get approved for the full amount for our sectional. We were in and out in less than an hour. Best service ever. They mentioned that they were short staffed but that didn’t stop the wonderful service they checked on us every chance they got.

We recently visited Ashley’s Furniture in Waco while searching for a specific sofa, but unfortunately, they did not have the model we were looking for in stock. My wife contacted the Killeen location, and to our delight, they had the exact sofa available. While the Waco store had provided us with a price and mentioned that the Killeen store likely wouldn’t be able to match it, we decided to make the drive anyway. Not only did we find the perfect sofa in Killeen, but to our pleasant surprise, we were quoted an even better price—without even asking. A sincere thank you to Keith, Anna, and Kayce for their outstanding service and professionalism. You made the experience truly enjoyable. The Ashley’s Furniture store in Killeen is absolutely worth the trip from Waco. Highly recommended!

Kayce Carlos anna

Anna Carlos kayce

Wonderful shopping experience. Jayre, Kayce, and Anna delivered outstanding service..make sure you see them when you stop by.

Had a great experience with Kayce, Anna and Jayre while we were shopping for a sofa set.

The sweet hearts that helped us today was Jayre, Anna, and Kayce. They were so professional and efficient at their jobs! And they definitely took care of us as veterans. I appreciate what they did for us! 100% recommendation!🙌🏻🙌🏻🙌🏻

Always amazing help when looking for furniture. Thank you to Keith, Kayce and Anna

Great experience from the moment we stepped into the door. Not pressured and was allowed to actually look around. Kenny, Anna and Kayce were all amazing from beginning to end. If you are looking for furniture Ashley’s in Killeen is the best place!

(Translated by Google) What about Keith Anna? (Original) Kayse keith Anna

The Dream Team: Keith. Kayce and Anna. In and out in under an hour with the PERFECT bedroom sets at the PERFECT price.

Great experience getting a table with Kayce, Keith, and Anna. I definitely recommend shopping here

Keith was a great salesman. Anna and Kayce did good on close the sale.

Keith was very professional an took us to Kayce and Anna who signed us out. Very nice people.

Anna and Carlos helped us out a lot amazing workers.

Office Kayce Anna

Excellent and friendly service

Thanks to the ladies: Jayce,Anna, and Kayce at Ashley store for furnishing me with deals and great customer service!

Great team at Ashley' furniture. Carlos, Anna and Kayce were of great help! And gave plenty of space to shop around. Thank you guys

Big thanks to Tracy, Kayce, and Anna for great service. Was mindful of us taking our time, was quick to answer questions, and get us through the purchase process with ease. 👍

Keith had given me a great deal and a firm actual invoice that matched the price as expected.

Had a great experience with Kayce, Anna, & Keith helping pick out a new bed! They were very efficient with the service provided

Kate, Anna, Kayce, Roger were so helpful in finding the perfect furniture. I definitely recommend.

Jayre, Anna, Jayce, and Rogel did amazing and were very kind with me and my mom!!

keith and ana were a great help getting my bedroom set and help find what mattress I enjoy sleeping on

Anna & Keith were amazing. Keith was patient and listened to the end goal for each piece we were looking for . Anna took her time finding the right financing option for our needs .

great staff keith and anna were amazing

Keith and Anna was very helpful during my visit and purchase today

Carlos was super awesome and helpful! The staff is very helpful and offered a comfortable shopping space.

My wife and I went and had an amazing experience. Kayce, Carlos and Anna were the best. They made everything easy!!

Anna and Tracy were extremely friendly and very helpful. They were able to get us everything we needed & the budget.

Carlos was very attentive and informative, and answered all the questions we had, kayce and anna made the purchasing/fiance process hassle free and easy.

We just bought a bedroom set from Ashley. Keith, Anna and Kayce were GREAT to work with. No high pressure, but they were there to answer any questions and help us in calculating measurements , etc. I highly recommend going to see them if you have any furniture needs.

My wife and I had a great experience at Ashley’s! We bought bedroom furniture that really met our need. Keith, Anna, and Kayce rock!

Jayce, Keith, and Anna were amazing! Made it a very simple easy process to buy furniture!

The best customer service and help I’ve received while shopping at the store. Really want to thank Tracy, Anna, and Kayce for all the help. Very much appreciate it.

Great customer service and they always answer your questions and making sure that you don’t leave the place confused. Keith, Anna and Kayce are the one to find

Kayce, Tracy, and Anna were incredibly helpful and knowledgeable about the furniture I was interested in buying, and got me a great deal on a set that I was looking for - highly recommend.

Carlos was a huge help in picking out the furniture we needed and Kayse and Anna helped make the checkout process very easy.

Kayce, Carlos, and Anna were all very helpful and lovely to work with.

We had a fantastic experience! Thank you Jesus, Anna, and Kayce for helping us out with everything.

I had a great experience at the Ashley Furniture Store in Killeen. Thanks to Jesus, Anna, and Kayce.

Keith is the man, knows what he's talking about and will get you in the right area of what your looking for. Shop here.

Great service, very helpful and know what there talking about. Definitely coming back to buy more.

Chad took time to show us the different bedroom styles to meet our needs. Kacey and Anna in finance were very helpful in getting our paperwork done. Thank you guys for all your help!

Kayce, Jayre and Anna were great with assisting me. Definitely recommend.

I went in and got a cal king bedroom set and tv stand for a great price. I recommend coming here for furniture.

Thank you Jayce, Tracy and Anna for the patience after looking at MANY living room sets we were able to decide and walk away with a great set would highly recommend these ladies to assist you with all your needs.

Carlos, Anna, and Kaycee were very nice and helpful

Carlos, Anna, Kaycee were the best

Kayce, Tracy, and Anna were amazing. There were so many great deals going on and they made everything so seamless. We got a stellar deal and everyone was so nice and helpful.

Keith was awesome, helpful and well educated in what we needed. The girls Kayce and Anna did were a great help!

If your looking for an upgrade go in and see Jayre and his crew Anna and Kayce . They will get you hooked up with the best deals. It was a good choice coming in.

Came in the store and the staff was very friendly. Worked with Jayre and was able to work out on a better option. Talked to Anna and she and her co worker Kayce were able to work us in a payment plan that best fit our needs. Go here if your looking for an upgrade.

Kayce, Carlos, and Anna were so amazing and helpful and gave us great information on everything we asked about. Also very prompt with everything!

Had a great experience with Ashley Furniture. Can’t thank Carlos, Anna, and Kayce enough for their exceptional customer service.

Thank you Kayce, Keith and Anna for great experience! Helpful and quick service!

Kayce, Keith, and Anna were awesome to work with and they were so nice and helpful!

Jesus was very helpful with all the information we needed, Kayce and Anna did a great job with our pricing can’t wait to stop by some other time.

anna and jesus got us in and out fast!

Jesus and Anna were great help and gave a great experience. I would definitely recommend coming to this store for anybody shopping for furniture.

I came in and ordered a king bedroom set for my daughter. The entire process was amazing from beginning to end. Jesus and Anna were consummate professionals. Thank you for assisting us and we will be back.

Anna and Tracy were amazing were able to help my mom get the sofas she wanted.

Great experience and so kindly thank you anna tracy

This purchase, less than a year ago, makes me never want to buy from Ashley's again. It's been nothing but a headache. I purchased a warranty for accidental damage, which I ended up having to call in about to ask for warranty coverage. At first, they refused to help me, so I went to the Better Business Bureau and filed a complaint. They then rescinded the denial after I suggested they could send someone out to look at the table, which was brand new with no problem other than the scratch that happened from a microwave. Initially, they claimed it was more than one incident, so they didn't want to cover it; however, it was only one accident. Eventually, I received a call saying they would replace the table, and it would take two weeks because it had to be ordered, and they would take the old one. The replacement table was refurbished; it is definitely not new. They gave me a new top with my same legs, which is okay because there was nothing wrong with them. When they delivered it, I noticed right away that it was refurbished. It's two different colors; the tone is off. If this was what they were going to give me, I would have just kept the original table because it matched the color of my chairs, but this one seems to be lighter, and one side is darker than the other, and you can see the repairs on it. At this point, I wish I had never purchased from this place. They should never have offered insurance if they weren’t going to cover it properly. I read online all the bad reviews, which I should have looked at beforehand, so that's my fault. But never again; lesson learned.

Keith, Anna, Kayce were great!! Awesome customer service. Will buy there again ☺️

Great Service! I was helped by Jesus, he took care and made sure we found what exactly I was looking for.

Keith was excellent and really helped me out. Great customer service all around. Would recommend.

Good costumer service, very helpful, thanks so much to Keith, Anna, and Kayce! Highly recommended this store!

Kayce, Keith, and Anna are amazing! They were all incredibly helpful, patient, and professional throughout my visit. I truly appreciated their kindness and support, great team and great experience overall. Highly recommend!

Kayce, Jesus and Anna gave my wife and me an amazing experience. Quick and easy.

Great experience. Staff was very helpful! Kayce, Anna, and Jesus helped the process go by smoothly!

Tracey, Anna, Roger were friendly and officiant in the process of selecting our new furniture! Highly recommend Ashley’s in Killeen!

Tracey, Anna, and Roger were very helpful in helping us get our beautiful couch and dining room table. Highly recommend coming here.

I came to Ashley’s and Tracy really helped find The perfect furniture for my house, it was an amazing experience. She was very attentive and also helped me find the perfect accessories to go with. The prices were great and reasonable. I also had the pleasure of dealing with Kayce and Anna, very sweet ladies and pleasant. Overall great experience and I will be coming back and recommend everyone to come!!!!!!

Jayre, Anna and Kayce were flexible, patient, helpful. Incredibly kind, they helped us lock in the couch of our dreams. Highly recommend them if you’re looking to purchase furniture and get a warm customer service experience.

Had such a great experience! Jayre, Anna, Kayce really worked with us to get the exact couch we wanted at a rate affordable for us!

Kayce, Tracy, and Anna all gave us amazing services while me and my family were looking for furniture for my apartment. I highly recommend them when shopping at Ashley!

Kayce, Tracy,Anna all did a great job in helping my son find furniture for his apartment. i really appreciate them!

Great customer service from Kayce, Tracy, and Anna

Anna, Jesus, & Kayce are the BEST!! I will return.

Anna, Keith, and Kayce were very Knowledgeable and Customer Friendly.

Anna, Keith, and Kayce were very Knowledgeable and Customer Friendly.

We had a great shopping experience at Ashley Furniture. Keith welcomed us right away and helped us find a new bedroom set for a great price. He was also very patient and helpful with entertaining our 2.5 year old while we shopped. Anna was also helpful with getting us checked out today.

Kayce, Jayne, & Anna were very helpful & made sure we were good highly recommended!

Kayce, Jayre, and Anna were amazing at helping my daughter pick out a bedroom set.

Great customer service! Kayce, Jayre, and Anna were a big help.

Second purchase here. Last time Keith and Chad assisted me. I was in and out even with paper work. Today's visit I was assisted by Tracy and Kacye. Tracy was subject matter expert on the mattress I was looking for. Again I was in and out with financing done in 25 mins.

Bought an entertainment center and sectional with an ottoman with my daughter today- Keith greeted us at the door and was very welcoming! Loved him!! Anna is awesome and Love Kayce!!!

I worked with Keith, Anna and Kace today on finding a sofa set. They were courteous, knowledgeable and very helpful with helping me. I would definitely shop with them again!

Chad is a great manager and helped me & my husband as well as his staff Kayce,Jayre& Anna . I highly recommend coming . i can finally enjoy my new place THANK YOU !!

Everybody was great kayce,jayre,Anna,chad all great people Ashley on 2301 Imperial Dr Killeen, TX 76541 United States

OMG! Anna, Kayce, and Keith are amazing..Keith is knowledgeable and not overbearing..Anna and Kayce didn't waste our time.. amazing team!!

One of the simplest furniture purchases I’ve ever made. Kayce and Anna were very knowledgeable and helpful and Keith had an eye for good looks and help me put some things together. Two thumbs up, five stars, 10/10, highly recommended.

Kaycee and Jayre helped us pick and finance the best mattress for us!

Found a beautiful set working with Keith. With Kayce and Anna's assistance our purchase went smoothly. Very satisfied!

Prompt and friendly service from a great crew. Thanks a lot Keith, Kayce, and Anna. Looking forward to doing more business with you.

Came to purchase a sofa and loveseat that we saw online and Keith, Anna and Kayce were very helpful, will definitely come back

More than we expected. Thank you Keith, Anna and Kayce.

Kayce,Carlos, and Anna were great help, have never bought furniture so made us feel comfortable and helped us understand!!

Kayce Carlos and Anna were great to us and helped us as first time owners of furniture find everything we need and helped us get what we wanted!

Great help and customer service from Anna, Keith and Kayce! Thank you!

Kayce and Jesus were great and my experience was great

Kayce and Jesus made an amazing experience for me and my family!

Jesus and Ashley were awesome

Jesus and Kayce were awesome

Keith Anna kayce was awesome in helping me get everything I needed

Kayce, Tracy, and Anna had GREAT customer service I would definitely come back!! Very sweet people!!

Kayce, Tracy, and Anna had great costumer service !

Keith, Kayce and Anna were very professionally when we needed help. Please go and see them they will definitely help you with anything you need. We were helped and was able to find all the pieces of furniture to finalized our home. Thank you so much you guys!

They are always so friendly

Great customer service from Mr Keith along with wonderful budgeting experts Ms Anna and Ms Kayce

Keith and Anna were fabulous. Keith made us feel comfortable and welcomed.

Great service from the representatives here!!!! Ms. Anna and Mr. Keith were great help today!!! Will be back soon!!!!

Just came in to look around a bit but decided we really need a TV stand. Carlos was great at explaining everything and answering all of our questions! Kayce and Anna were very helpful in getting our stuff paid for!!!

Carlos, Kayce, and Anna were great while we were looking for a new entertainment center. Not overbearing but very attentive to our needs and wants. Thank you for being awesome.

we bought a 2 piece living room set and carlos was so helpful with finding what we wanted in a timely manner, Kayce and Anna were so helpful as well with getting us set up with our payment, we will definitely keep shopping here and recommend anyone looking for furniture to check them out as well.

Our experience here was great, carlos got us exactly what we wanted, Kayce and Anna were so helpful with setting up our payment. I would definitely recommend anyone who is looking for furniture to come on by!

Everytime I come in here I request Keith and he gets me together everytime! Anna and Kayce had the check out process very smooth and I was here for only 30 minutes and got everything done!

Kayce, Keith and Anna were very professional in their service! Their knowledge of the products and answering questions allowed us to make a decision on buying the products.

Had a great experience. Kayce, Tracy and Anna were very helpful.

Keith was very helpful. Allowed personal time and space for my wife and I to talk over prices and options. Even suggested new trends in the furniture world such as tips from HG TV, which we elected to go with based off of his recommendation. Anna was very helpful in the finance dept. explained terms and financing options, allowing for flexible payments! Will be recommending to my friends.

Customer service was great and service was fast. Found a new bedroom set and was in and out with in 30 mins

Kayce Carlos Anna

Tracy Kayce and Anna have provided great attentive customer service. Highly recommend.

I had a great experience. The employees were friendly, helpful, and most especially patient. Thank you, Tracy, Kayce, and Anna.

Very pleased with the help received today in our purchase. Mr. Jesus Acevedo answered all of our questions and "listened" to our needs and wants. Ms. Anna made our finance easy to understand. The discounts were amazing!

Wonder experience with Carlos and Anna

Purchase a small love seat. Excellent service from Anna and Jesus!! I will be back in the future!

Tracy was very nice and diligent with making sure we got what we wanted and also very accommodating by offering us water. Anna and Kayce we are also very helpful be dealing with our financing so we can get out furniture.

We were greeted by Tracy as soon as we walked in and she was very helpful with any questions we had. Then Kayce and Anna were very helpful with figuring out our financing since there was a small complication but they worked very diligently to fix it for us to make sure we were able to get our furniture.

Carlos Anna Kayce and Chad let us know about the delivery charge and did a great job

Carlos Anna Kayce and Chad did a great job

Keith was very helpful AND patient while we made all our decisions

Jayce Keith and Anna were great to work with. No Pressure.

Thank you to Anna Kayce and Jesus for their exemplary service. Top notch service.

Kayce Keith and anna

Knowledgeable personal Tracey, Anna, and Kasey are very helpful. Helped me and my husband find the right mattress for us big people. Love the atmosphere here and the friendliness!!!

Kayce, Jesus, and Anna are really friendly and helpful. They answer all of our questions and try to work with our needs. We have a good experience at the store.

Kayce, Jesus and Anna were very helpful and patient and I got all that I wanted with their help. Great experience !! they also helped me to get the best furniture at the best price.

Anna, Kayce and Keith were fantastic! Definitely coming back!

Keith, Anna, and Kayce were awesome! Got me what I needed, fast, and took great care of me.

Keith and Anna helped me and my wife out with a couch and tv stand, super helpful and patient, I would come again for any other furniture needs

keith and anna we very helpful in our shopping for our new home, would recommend and will come back again

I recently visited the Ashley Furniture store in Killeen and I was thoroughly impressed with the entire experience! The store was well-organized, clean, and beautifully decorated, making it easy to navigate and find what I was looking for. The modern and sleek showroom showcased a wide range of stylish furniture pieces. I was working with Kayce, Anna, and Chad. They were friendly, knowledgeable, and extremely helpful. They took the time to listen to my needs, offered expert advice, and helped me find the perfect furniture for my home. I highly recommend this Ashley Furniture store to anyone looking for high-quality furniture and exceptional customer service. I'll definitely be back!

Thank you to everyone at the furniture store who help special shout out to Kayce, Chad, and Anna so greatly appreciated

Amazing service came in 30 mins before they close and was able to get exactly what I wanted for a good price!!! Kayce Keith Anna

Kayce, Keith and Anna were amazing!

It was a pleasure to shop at this store. I couldn’t be more happier. Jesus and Anna were very competent, great costumer services.

Thank you for all your support. My experience at ASHLEYS left me satisfied with the great customer service from Jesus, Anna, & Chad. I'll be back again to shop for my next room. Thank you

Keith and Kayce were amazing and helpful!

Kayce and Keith were amazing. Help us the second we got in and made the whole process fun and easy

Kayce, Jesus, Anna at Killeen, TX location gave excellent customer service!

Jesus, Kayce, Anna at the Killeen location are #1.

Great service. Keith Anna and Kayce were easy to work with

Great service from Jesus and Anna and Jayce all were really helpful

Always excellent deals and service from Kayce Tracy and Anna! There is no other place to go for my home furniture needs. Thank y’all for always being attentive and available.

Carlos was absolutely wonderful during our visit today, as soon as we walked in he was welcoming and ready to offer us assistance. He made sure we took our time picking out the right couch for our first home. He definitely made our experience their beyond comfortable as well as we enjoyed our conversation with him! If we could give him more than 5 stars, we would. Great job Carlos, and keep spreading the positivity around.

Kayleigh, Carlos, and especially Tracy. Thank you for the help.

It was a pleasure working with Anna, Chad, Roger, and Kayce at Ashley’s in Killeen. They were very patient and even helped us pick out furniture for our new home. They made our furniture buying experience easy with no stress at all. Thank you all! If you have any furniture needs please go see them you will not be disappointed.

We had an amazing experience at Ashley’s Furniture thanks to the incredible team of Chad, Kayce, Anna, and Roger! From the moment we walked in, everyone was welcoming, knowledgeable, and attentive. Their teamwork made our couch-buying experience enjoyable and seamless. We absolutely love our new couch and truly appreciate the top-notch service. Highly recommend visiting this location—you’ll be in great hands!

Kayce, Carlos, and Anna were a huge help in supporting my family as we purchased new furniture. They explained everything and helped us explore all options! Process was seamless.

Keith, Carlos, Anna, abd Kayce were wonderful to work with. Both Keith and Carlos made sure I got what I needed and gave me the best price. Thank you for being so helpful and wonderful!!

Kayce, Anna and Chad made this process quick and easy! Thank you!

Very awesome place to go to shop for living room furniture. Keith is a very knowledgeable sales representative that assisted my wife and I on choosing a couch. Kayce and Anna were very helpful on the purchase.

Keith, Kayce and Anna were a great help! They helped us find the perfect couch for our life style and new home!

Recieved amazing service from Kayce Tracy & Anna. They helped me match my colors and find evweything I needed.

Kayce, Carlos, and Anna made the trip worth my time! Happy to have gotten what I needed.

We had such a good experience at this store, keith and kayce help us here great costumer service

When you came here, asked for Kayce Keith she going to take care of you 100%.

Kayce and Keith were very nice and helpful. So excited for our new dining table.

Kayce and Keith in Killeen were so nice and very helpful. So glad we purchased from Ashley’s.

Everyone was very friendly and the process was super simple to order our new furniture

Keith, Kayce, and Anna were all so lovely today, and were a fabulous help! We found exactly what we needed, and had a great experience

Amazing wonderful service and products! Keith, Anna and Kayce took amazing care of us! Looking forward to our next shopping spree!

Carlos and Anna every nice costumer services helful

Kayce Tracy Anna

Kayce, Tracy and Anna did an excellent job assisting me.

Done it again- Keith, Anna, and Kayce are awesome A+. Thank You !

Kayce, Keith and Anna were so helpful when it came to finding the perfect entertainments under for our new house! Definitely will tell everyone this is the place to go!

Anna kaycee and tracy helped us with a hig purchase thank you guys for the help

Tracy, Anna and Kayce helped us with getting set up with new bedroom sets for our new home after we closed. We were able to work everything out with the best deals thank you so much yalls!

Chad,Wendy,Anna,and Kayce were all so nice and patient with my family and I much love…. Thanks Natasha Gray

Keith, Anna and Kayce helped us out finding the perfect couch!!! Would definitely recommend coming here again

Great service thank you to Keith,Anna and Kayce for helping us out on finding us Our couch !!

Awesome place to come for first time credit users was in there and approved instantly. Will definitely come here again for future purchases. Thanks Keith, Anna, and Kayce

Everything was fast and easy with the help of Kayce, Carlos, and Anna. The whole experience from walking in the door went super smooth.

Amazing experience at this furniture store! Kayce, Keith, and Anna were incredibly helpful from start to finish. They answered all my questions, gave great recommendations, and made the whole process easy and stress-free. The customer service was top-notch, and I’m so happy with my purchase. I’ll definitely be coming back and recommending this place to friends and family!

Carlos Kaycee Keith and Anna were so helpful and patient while I was picking out new furniture. They really know their stuff and helped us get the best deal!

Absolutely amazing service! Walked in and we were immediately greeted and had the best experience. Keith, Anna and Kayce took great care of us and made ordering a breeze! 10/10 recommend!

Carlos and Anna . Both were very helpful and polite

Carlos and Anna we’re great help me found the perfect couch

Great experience thank you Kayce Tracy Anna

Went to Ashley's today and the staff did a phenomenal job at helping me pick the right furniture for my home. Thanks to Kayce, Carlos and Anna for being so thorough and helpful

Great customer service, if u need help find Carlos, Kayce and Anna they will ensure u get what you need and within your budget..

Keith provided very helpful insight and informational assistance for several products throughout the store. Kayce was flexible and understanding with the purchase, logistical and banking criteria. Anna demonstrated the customer service that I always look for in retail. The team generally excelled in their individual and collective tasks to to coordinate, assist, and clarify every need to be met. I would strongly recommend seeking this group for their services.

Kayce Carlos anna

Nice staff. Very helpful. Great job to Kayce, Keith, and anna for all the help.

Very nice people :)

Had a great experience at Ashley furniture today. Jesus gave me the information I needed then the space and time needed to make up my mind on which living room set I wanted with no pressure. Kayce and Ms Anna was a added pleasure to work with in getting the finance piece worked out. I'm sure I'm going to be pleased with my purchase.

Kayce and Carlos were really helpful through both of my purchases

Great staff!! Especially Anna,Keith, and kayce. Felt very welcomed.

Kayce, Keith, and Anna was so professional and nice.. Keith was the perfect salesman.. he didn't crowd and was there when I needed him.. he also helped me pick the PERFECT piece..

Great hell Tracy Anna and Kayce where very helpful got in and out quickly

Easy and Fast Service. Kayce, Tracy, and Anna are the best.

It was a pleasure to meet Keith kayce Anna I love this Place Thank you guys .

Amazing experience here at Ashley Furniture. Keith was incredibly helpful in answering all of our questions while not overshadowing us. Gave us room to breathe and think over everything before making decisions. Kayce and Anna were incredibly helpful and knowledgeable when it came to closing out the deals and financing options. Will definitely return as we continue to build our dream home.

Jayce and Keith and Anna helped us with our bedroom set and gave us information about the sofa.

Keith and Kayce were incredibly helpful in finding us our bedroom set. Very informative!

Tracy, Anna, and Kayce were excellent with helping find the specific recliner we were looking for

GREAT SERVICE! Thank you Anna,,Keith and Kaylee. Purchase a dining table and sofa for a reasonable price!

Anna Keith Kayce

Anna, Keith, kayce

Great service as always! Prices are reasonable! Thank you Kayce, Keith and Anna!!

Kayce, Tracy, Anna

Kayce, Keith, and Anna were very helpful and engaging. They were very polite and would recommend to anyone in the area

Kayce, Keith, and Anna were very helpful. They were engaging and wanted us to feel at home. Would recommend to anyone in the area and outside central texas

Jayce Tracy and Anna are extremely helpful and made our day with the discounts

Jayce, Tracy and Anna were excellent and made the purchase and financing easy

Great service and the best discounts from Kayce and Tracy

Great service, Kayce and Tracy helped us!

Carlos and Kayce were so helpful and professional while purchasing my new sectional!!!!

Kayce Keith

Fast and Easy shopping experience with Carlos and Kayce! Both kind and worked fast!

Kayce, Keith and Ana, were very helpful, throughout the process. Definitely would recommend

I had a wonderful experience! Ms. Kayce at the front desk was welcoming and helpful from the moment I walked in. Keith, the salesman, was very knowledgeable and guided me to the perfect mattress without any pressure. Ms. Anna, the office manager, made the process smooth and easy. Great team and great service!

Kayce, Keith, Anna , did a wonderful job assisting us on our new mattress for our bedroom.

The employees Keith and Kayce were very helpful in assisting my 85 yr old mother. Keith went above and beyond by providing a wheel chair when he heard my mother complained about her knees. He even push her around the store. Kudos for their help!

Had the best experience working with Carlos, Chad and Anna! They went above and beyond to help us! We will be coming back again!! Thank you so much!!!

Jesus was incredibly helpful! I came in looking for a list of specific items and he found them incredibly quickly and was able to offer very similar items for those that weren’t available. Very happy!

Jesus, Anna, Kayce did and excellent job helping us. Love the furniture and styles to choose from.

I went to Ashley as I have been for the past 10+ years. This time, Jesus, Anna, and Kayce were very helpful and professional. I will always recommend Ashley to everyone.

Tracy, Kayce and Anna helped me figure out exactly what I needed! Made the whole process easy.

Tracy, Kayce and Anna were amazing! Super helpful and patient. Great service at this location!

We recently bought a new home and came in to see what the store had for furniture. We received help from Jesus, Anna, and Kayce and they all went above and beyond to make sure we had a great experience. We found a great living room set and cannot wait for it to be delivered. Will definitely be recommending anyone looking for furniture to come here. Thank you again for everything! UPDATE I'm now, a few weeks later, changing my rating as I'm not happy. To be told when we purchased furniture, it would be the latest end of May to get it. That time came nothing. Called to be told by June 12th. Decided to call today as it's June 10th to NOW BE TOLD JULY 1ST!!!! WE HAVE NO FURNITURE IN MY HOUSE CURRENTLY. I am beyond frustrated. And NO ONE HAS THE DECENCY TO CALL to let us know anything that's going on. This is now making me to never want to to business again with them

Kieth is awesome very approachable .Kayce and Anna have a pleasant demeanor

Kayce Anna, Carlos

I just got my new couch!!!!! Carlos was amazing at getting the chaise and recliner and console setup like I wanted. Kayce and Anna in Finance were awesome in making sure I got my loan. They were nice, helpful. Thank yall very much!!

I have been several times and the customer service is always amazing. Great prices which is always a plus! Thank you Kayce, Keith, and Anna!

Anna and Carlos were amazing and very helpful and patience

Kayce, Keith and Anna were absolutely amazing. Keith was able to find exactly what we needed for our family. Kayce and Anna were super professional but made us feel like family. We definitely recommend coming to Ashley on Imperial Dr!!

We came in here and was blown away by the professionalism and great attitude presented by kayce, Kieth, and Anna just a great team to do business with!

Thank you so much for the Ashley team. You guys were awesome. Kayce, Tracy and Anna was absolutely amazing. We got everything that we wanted. 10/10 will recommend

Great quality.Great price, great service.Tracy,Anna and Kayce.thank you so much!

Keith and Kayce were super helpful with helping us find what we needed. We will definitely be back for anything furniture related.

Service was amazing the second recliner I sat in was simply amazing so I bought it amazing people home to purchase more. Thanks to Kayce Anna and Tracy were all great helps.

Kayce and Keith were really helpful in the store. Anna was also helpful on the phone and after going to two other furniture stores they were finally able to help me get the box springs we needed.

Carlos, Anna, Jesus and Kayce were sooooo helpful!!! Friendly and easy to do business with!!!

Great experience and friendly staff. Keith, Kayce, and Anna all went out of their way to ensure we were taken care of, and we got some awesome furniture for a great price!

Keith was extremely helpful and answered all of our questions. He was just the right amount of helpful without being pushy. Would definitely purchase from this store again and would use Keith as our sales associate.

Amazing work by Kayce and Anna

Amazeballs work by kayce and Anna

I went into Ashley furniture today and purchased a sectional. Everybody was so professional and nice from the moment we walked in. I would recommend this location to anybody who’s looking to purchase furniture.

Jayce and Anna were very professional and knowledgeable about my situation and were very helpful. Thanks

Keith is an amazing person. He was patient and very helpful. Kayce and Anna were great at getting our paperwork and orders taken care of in a easy amount of time. Everyone in this store is great!

It was good help from kayce with the application.

This has been one of the worst customer service experiences we’ve ever had. We paid in full for a couch, and when the delivery team arrived, they refused to complete the delivery because we asked them—in advance—to wear shoe covers in our no-shoes home and to be careful around the walls and our Durango door. They brought the couch into the house, then took it back out to the truck and left without delivering it—no explanation, no resolution. When we went to the store to request a refund, we remained calm and respectful. A witness was present to confirm that. We also have part of the delivery interaction on video, showing that no one made a scene. Now Ashley Furniture is apparently trying to flip the situation and file a complaint against us, even though they’re the ones who failed to deliver what we paid for. Under Texas law, theft is defined as unlawfully appropriating property with the intended deprive the owner of that property. This means taking something without the owners consent, or knowing that someone else stole it with the intention of keeping it permanently. This isn’t just bad service—it’s dishonest and retaliatory. We will never shop here again, and we strongly suggest others avoid them as well

Extremely disappointed in Ashley Furniture. I paid in full for a couch, but the delivery team refused to bring it inside because we asked them to wear shoe covers and avoid damaging our walls—both of which were communicated in advance. They brought the couch in, then took it back to the truck and left. When I called the store manager, they laughed at me and were completely unhelpful. Definition of theft. The item was fully paid for, brought in my residence and then taken without my permission, with the intention to deprive the owner (myself) use/possession. The store manager then advised they don’t wear shoes covers, which they advised they did previously and they don’t deliver even small couches to rooms, which they advised they did previously. The manager then advised if I wanted a refund I needed to give my full card number over the phone or drive back into Killeen .

If I could give zero stars, I would. I paid in full for a couch from Ashley Furniture, only to have the delivery team show up and refuse to complete the delivery because we asked them to follow two simple, reasonable house rules: wear shoe covers in our no-shoes home and be careful not to damage our walls or Durango door. These expectations were clearly communicated before the delivery date. Instead, they brought the couch into the house, then turned around, took it back to the truck, and left—without any explanation. The couch was paid for in full, yet they left with it. When I called the store manager to report the situation, I was met with laughter and complete disrespect. The manager was dismissive, unhelpful, and extremely difficult to deal with—as if I was the problem for wanting basic professionalism and respect for my home. For the record, in the state of Texas, taking full payment for a product and refusing to deliver it without cause can be considered theft. Ashley Furniture is now in possession of property that legally belongs to me. This is beyond poor customer service—it's unethical. I strongly advise anyone considering buying from Ashley Furniture to think twice. This experience was a nightmare.

The customer service was very good. The employee’s tracy, Anna, and kayce were very helpful with our needs. The owner chad was great and friendly as well.

Tracy, Anna, and Kayce were absolutely amazing helped out very much and left us satisfied

Jesus was very patient and assisting me to order floor lamp. EXCELLENT CUSTOMER SERVICE. Thank you ladies Kayce Anna for your pleasant and positive service. I will be back

Thank you to Carlos,Anna, and kayce for helping us get our new apartment furniture

Shout out to Carlos Anna and Kayce. It was a pleasure working with them and couldn’t have don’t it without them !

Thank you Carlos, Anna and Kayce for helping me pick out items for my bedroom!

Kaycee , Anna and Carlos helped me pick the best dresser for me and my wife thanks !

Carlos, Kayce and Anna were very helpful with finding a chest drawer I need for my guest bedroom. Thank you all!

kayce anna and carlos are the best love them !

Kaycee, Anna and Carlos were fantastic!!!!

Carlos, Kayce and Anna were super helpful!

Today I came to Ashley’s to look for a new couch, I was greeted by Carlos which btw was amazing. Carlos was driven to Help me in finding the perfect match for my needs. Also when it came to the financing option Anna and Kayley were amazing as well. Definitely worth coming here. All of them were amazing 🤩.

Anna and Tracy are absolutely amazing Keith as well great team thanks for everything

Anna and Keith were very helpful, friendly and professional. Wonderful experience. Came back to purchase a recliner and Kaycr, Anna and Keith were very helpful, friendly and professional. Recommend highly for your furniture needs

We just bought a mattress and a tv stand great customer service. Kayce & Anna were of great help made the process super easy.

Had a great experience an good customer service from kayce an Anna they’re really helpful

Anna really went above and beyond to help me get approved! Kayce and Keith were so welcoming and informative! Great staff great place!

We love our local Ashley’s and surrounding locations. Tracy at the Copperas cove location is so very helpful and kind. The dining set we wanted was at the Killeen location so she sent us to work with Carlos. He was beyond helpful and got us in at the price range we were looking for. No pressure or haggling with us. Kayce helped us with finalizing everything and was very professional.

Carlos, Tracy, and Kayce were absolutely awesome at the Highway Ashley Furniture store in Killeen, TX! They got us the dining room table and chair set we wanted WAY below the advertised price. We saved enough to get delivery and the extra chairs we wanted. We have shopped here before for our living room furniture and this is always the first place we stop and always ends up being the last because no one is doing it better at a better price.

Bought new furniture today! Love this place, staff is friendly and helpful! Kayce, Anna, and Carlos were a great help!

Excellent deals and prices highly recommend Kayce and Anna was so helpful

Excellent customer service I was able to find what I wanted and I got a good price for it thanks to Jayce and Anna

Great customer service from Kayce, Anna, Chad and Keith. Very friendly and helpful answered all questioned with honesty. Went home with new furniture. Highly recommend.

Love this location, friendly and professional staff. Kayce, Anna, Keith, and Chad are who helped us out with deciding on our living room set and credit approval. Awesome team!

Tracey was such a help helping me and my husband find a dresser and get it ordered. Kayce and Anna, who were in the office, made ordering quick and easy.

I had an incredible experience at Ashley Furniture thanks to Kayce, Anna, and Tracey! From the moment I walked in, they made me feel welcome and truly listened to what I was looking for. Their knowledge, patience, and eye for design helped me find the perfect couch and dresser that fit both my style and budget. They weren’t just trying to make a sale—they genuinely cared about helping me create a home I love. If you’re shopping at Ashley, ask for them—you won’t regret it!

Kayce and Anna were very nice and helpful

Kayce and anna where very nice and helpful

Was very professional Keith Williams is a really good sales associate got us the best deal.Kayce and Anna made the finalization process quick and easy

Kayce & Anna at the front desk were great & very professional. Will be back to purchase more furniture in the future! Great customer service ladies!

Tracy and Anna were very helpful and informative.

I purchased a reclining couch and loveseat from Keith and Anna and I truly could not have asked for a better experience. Keith was so patient with our crazy two year old and Anna was just a doll to work with. I highly recommend them both and will definitely be coming back in the future.

Great communication with Kayce and Anna about furniture specifics and financial support. Both ladies were very helpful in helping me and my husband find what we wanted I recommend anyone who wants to buy furniture to come to Ashley home store.

Very helpful with my purchases for my new home, ask for Keith& Kayce & Anna were very helpful as well!

Keith, Anna, and Kaycee helped us out quickly, swiftly, and was amazing! We were able to pick our couch out and we are happy with our choice.

Kayce and Anna was so helpful and so nice

Greatly appreciate Tracy helping me find the couch set that I like, in the color I want, and comfort I wanted. Anna helped us with running our credit to get our payments set up. Cannot wait to relax in our new set!

Was greeted as soon as we walked in the door. Tracy helped us figure out the prices for the set we wanted. Anna helped me get everything situated to run my credit. Everything went smoothly and I am excited to get my new couch set. The only downside is that I have to wait for 2 weeks before I get my couch set delivered to me.

Kayce came to help as soon as we walked in the door. He knew exactly how to help us and gave great advice. Anna was sweet and helpful with making sure we were good to go!

Anna and Kaylee were great, definitely will come back

Store is amazing. Anna and kaycee and Chad were amazing!

Kayce, Anna, and Keith were very professional and very curtious, I will return, and refer others.

Chad Davis 10/10 manager for this Ashley store. Brightened my experience a billion times more! I am leaving with confidence with my purchase after speaking with him. Would go to him and his crew again. Traci helped me find my couch, , Kayce and Anna provided helpful checkout!

They got me good. I’m assuming all these people left reviews after they got home from the store, because down the line, this is the kind of product they sell you. Bought in mid 2022, by January this is what it looked like, and they told me that I had to bring it back to another location to get it fixed. I have 3 herniated disks. Moving a large bed isn’t happening. I just got off the phone for the nth time and I’m done. They won. They got me. I give up. $2500 down the drain. Don’t let this happen to you. Tracy was the one who sold me this garbage.

My wife and I were looking to finance a sectional. Kayce and Anna were very helpful and friendly. Great to work with. I'll definitely be back again.

Kayce and Anna were awesome ! They helped us with ease and no issues and were the sweetest ladies! Highly recommend this Ashley’s so you can get amazing customer service!

Kayce and Anna were very helpful helping me find what I was looking for. Reasonable prices. Came in and not even 30 min later I got what I needed.

Came to Ashley Store to check out the furniture and the staff were amazing Kayce, Anna and Keith were great!!! They helped us so much and made our purchase smooth and effortless. Definitely recommend coming to this store and checking it out!!!! Will be back!!!!

Anna and Kayce were both very pleasant and helped us out with our purchases

Kayce (office lady) was very helpful with my payment today! She was able to answer every question I had.

Great job to the Ashley team on central Texas expresssway. Kudos to Ms. Kayce for the speedily work and customer service.

The office lady Ms. Kayce was very knowledgeable and fast with our paperwork. Made our purchase quick and easy.

Tracy and kayce were amazing by helping my husband and I find a dining room table to fit our lifestyle and needs. Super friendly

Kayce and Tracy were very helpful. Outstanding customer service 10/10

Kayce was very professional

Kayce was really nice and helpful! Would recommend

Ms Anna and Ms Tracy were very helpful to me with purchasing a couch and bed frame thank yall so much!!

Have a really great experience at Ashley furniture. My sales team Jesus, Anna, and Kaycee was professional, courteous and super helpful. I really felt good buying furniture. And the will be my first choice to buy furniture in the future.

Had an amazing experience with Kayce, Anna and Tracy. They are very kind and patient. They definitely know there stuff about what looks nice. Thank you ladies!

Kayce, Anna and Tracy as simply amazing. We walked in with a vision and they all brought it together. Thank you for all you help!!!

Keith and Kayce were very helpful with finding our new couch. They answered all of our questions without hesitation.

Keith and Kayce were very helpful with helping us find our new couch!

Carlos, Anna, and Kaycee helped us find the perfect couch quick and easy. The couch was in stock and ready to be delivered super fast. All the workers were hilarious and super personable.

Amazing, quick, and thorough service. Got helped out by Anna, Carlos, and Kaylee they provided every bit of information that I needed

We had great customer service from kayce and Anna when we were purchasing our furniture today

Kayce and anna were very helpful with our furniture purchase

Great ladies at the front desk, great customer service from Kayce, Carlos, and Anna!

Very good and efficient service! Tracy, Anna, and Kaycee were amazing.

I received excellent service from Kayce, Anna, Keith and Carlos and the prices are reasonable.

Excellent service and great price....Jayci, Kayce and Anna.

Great service, fun, out going. Keith was well informed. Jayce and Anna were a welcoming personality in the whole process from start to end. Will return to get more home goods very soon.

Keith was excellent in knowledge and patience. Kayce and Anna were very friendly and fast as well

Tracy was knowledgeable, friendly, thoughtful and an over all blessing with our shopping experience. Anna and Kaycee look for the best financing work and do their best to work with your money and not just take it. If I could rate a 10 star I would. Love this location for Ashley's.

Kayce, Anna, and Carlos all we so kind and helpful. I was having multiple difficulties and they all were very generous with helping me

The Kileen Ashley made furniture shopping so easy! Keith, Anna, and Kaycee were so helpful! We got in and got out within 30 minutes of finding the couch we wanted!

They were very helpful in seeing our vision for what I wanted. Keith assisted and answered all of my questions. Kayce and Anna finish the job with efficiency. Look forward to purchasing from them again

Awesome customer service from the time we walked in the door. Keith got us right and let Kayce & Anna finish the job! Love coming herw for all my furniture needs! Have been for years!

Great experience walked in showed them what I was looking for and within minutes I got exactly what I wanted .. the offices ladies were amazing at getting me approved Thank you Anna and Kayce for the great experience and thank you to everyone else at the store ♥️

Anna,Kaycee, Keith are very nice and friendly

Today experience was great keith,anna,kaycee were very helpful throughout the whole process definitely would recommend.

We walked in today to Ashley looking for furniture. Anna, Keith, and Kaycee were very informative and helpful. This is by far the best experience we had. Definitely recommend this location.

Very positive environment & courteous people. Carlos, Anna & Chad made me feel like home. Thanks 🫶

Wendy from WS Young helped us out and sent us over to Tracy and got us all sorted out. Kayce and Anna were helpful in getting us situated with getting our furniture payments.

Kayce Anna

Kayce and Anna were great and explain the process well and made the transaction easy for me.

Kayce and Anna were very friendly. I have shopped here for awhile and I'm satisfied with all my purchases. Definitely will be back!

Great service working with Anna, Kaycee and Carlos

Office ladies Kayce and Anna outstanding customer service

Big thank you to Kayce, Anna and, one of my favorite now Keith. Very honest and helpful. They go above and beyond measure to meet your needs.

Kayce, Anna and Keith were nothing but amazing during this shopping for a sofa! Very attentive, humorous and friendly! No hassle! Several places I’ve visit while in Killeen was truly overbearing and not attentive to what I was wanting at all! I was passing by and did a U-turn !! Glad I did!!

My experience with Kayce and Anna was amazing. This was the easiest experience I have had in purchasing. Carlos was super easy to work with and listened to what we wanted instead of trying to upsell us or push us into a purchase we didn’t really want.

Great customer service and knowledgeable experience from Kayce and Anna. Highly recommend them.

I appreciate the service provided by Kayce and Anna.

I appreciate the service provided by kayce and anna while shopping for a bed frame.. I’m satisfied with my visit to the store.

Furniture in Killeen! Kayce and Anna were incredibly kind, patient, and professional throughout the entire process. Their excellent customer service made our visit smooth and enjoyable. They took the time to answer all of our questions and made sure we felt confident with our purchase. We are very pleased with our experience and would absolutely do business with them again.

Keith and Anna and Kayce were extremely helpful with helping get me set up with new furniture for my home. Would definitely recommend and come back again.

Amazing customer service. Greeted by Ms. Tracy, Ms Anna & Ms. Kaycee. Music was on point, store is always clean & Ms. Tracy had me taken care of in less than 20 mins! Scheduled, paid & out the door by Ms. Anna. Come in & check them out ASAP!!!

I love the staff at this location! My “go-to” guy is Carlos. I’ve had no issues with him, and he is always providing great suggestions. Also the office ladies, Kayce, and Anna are always pleasant to interact with.

Shoutout to Carlos, Anna, and Kacey for helping us choose the right furniture for our house. Staff services is highly recommended.

We had an amazing experience purchasing our bedroom set from Ashley Furniture, thanks to Tracy, Anna, Chad, and Kaycee! Their knowledge, professionalism, and outstanding customer service made the process smooth and enjoyable. We couldn’t be happier with our new furniture and highly recommend them to anyone looking for quality and great service!

Kaylee and Anna gave great service

Keith, Anna and Kaycee made shopping for my furniture so easy and were extremely flexible and patience with me, even with my busy schedule!

Great store!! Kayce and Anna did an amazing job helping me with my purchase and very transparent! Love the communication and effort with getting me through this sale

Kayce, Anna and Tracy were very helpful. I was not pressured into anything and left the store happy with what I wanted.

Came in today and was able to find what I was looking for. Office ladies Kayce and Anna was so helpful and nice. Anytime I need something from my home. I always come to the Ashley Homestore next to highway in Killeen Texas. If you have need something for your home, check this location out 😍😍😍

Everyone was so helpful. We came in looking for twin beds and we were well taken care of. Shout out to Anna and Kaycee for being awesome and our sales person Carlos for being so patient and knowledgeable helping us decide on our furniture.

Phenomenal Customer Service.

Kayce and Anna were a great help. They helped my husband and I get the best deal on our bedroom furniture and awnsered all our questions no problem. Will deffiently be returning when it's time for the kitchen!

Great service from Kayce and Anna 100% recommend if you looking for furniture and great prices

Jayce and Anna where very helpful at checkout great store love the customer service

Ive bought multiple pieces of furniture from this place. The people working here are super helpful and super nice. I would wholeheartedly recommend you shop here. The office ladies were great. Anna and Kaycee helped us out. And Keith helped us pick out the perfect mattress for my wife and I.

Carlos, Kayce, and Anna did such a great job helping us get situated. Would definitely recommend this place if you are around the Killeen area.

Very helpful awesome team. Carlos Kayce Ann

Keith was awesome helping us pick out our sectional. He gave us the space to look around, but was always nearby to answer questions. The office ladies Kayce and Anna were super helpful. Thanks everyone!

Anna and Kaycee have been outstanding throughout my whole process! Very helpful and highly recommend and will definitely do further business with Ashley Furniture!!

I worked with Kayce and Anna and there customer service was by the best

Keith , Anna and Kaycee where great

Keith, Anna, and Kaycee was amazing, they help us choose our furniture and they were very patient

Anna and Kaycee were helpful and very courteous.

Anna and Kaycee were great!!! 👍🏾👌🏾

Very great experience. We knew what we wanted when we went in. Kieth greeted us right in the door and handled the transaction very quickly, gave us a price match with no hassle. Kayce and Anna finished up super quick. Everyone was really friendly and no pressure. 15 minutes in and out

Amazing experience great customer service from Keith, kayce, annd anna!

Kayce and Anna were fantastic at what they do. Very professional and helpful

Ama Keith and Kaycee all helped me and my wife get our couch and nursery items woth no issues everything went smoothly very friendly highly recommend

We just moved to Texas and were looking for furniture to help fill our new home. Ama, Keith, Kaycee were wonderful in helping us pick what would be a perfect fit for our living room. One couch and recliner later, and we are all set and ready to go! Most definitely will be back again.

Kayce and Anna were very helpful and friendly. Salesman Keith was awesome

Kenny Anna and Kaycee were amazing help today when I went to this store I got myself a sectional and they helped me out a lot gave me some great prices to work with and overall my experience here was amazing 100% recommend coming here to buy furniture

Kayce and Anna have made my shopping experience very pleasurable. Thank you ladies!

Jayce and Anna both have been amazingly helpful every time we have came in. Their knowledge and kindness are a big reason we keep coming back to this store!

The customer service was great, Kenny, Anna, and Kaycee were all excellent!

Come in today for a sectional Carlos, Anna,and Kaycee were so nice and helpful.

Came here to look for a sectional and Carlos was so nice and helpful. Anna and Kaylee were so helpful as well.

Had a great experience. Carlos was very informative and took his time showing my wife and I around and helped us pick out the perfect living room set. Ana and Kaycee from their finance department did a great job helping us get what we wanted. Will be back soon!

I had an amazing time shopping with Tracy, Anna and Kaycee! They were so energetic and pleased 😃

Tracy Anna and Kaycee were wonderful in assisting us in purchasing a new couch and rug set. Great customer service, welcoming and very friendly! Def recommend!

Tracey was exceptional to work with. She helped me find the right bed by letting me test each of them out. Then she observed me laying on them to find the right firmness for my sleeping position. The store and staff were welcoming and friendly. I felt cared for as a customer. Thank you for making this an easy process.

Tracy was the nicest salesperson and they were not pushy at all. The office girls, Kayce and Anna, we're friendly while cashing is out too.They have great quality furniture at amazing prices and would definitely recommend this place!

Keith, Anna, Kaycee & Jennifer made our shopping experience easy. As soon as we entered the store Keith made us aware of all sales and didn’t hassle us while we shopped. They found us the best deal in our area. Thank you all!

The store was beautifully laid out and Kaycee and Anna servicing us were the most helpful one in helping us select our furniture from start to end. Made the process alot smoother for us as I'm used to being in these stores all day. They were professional and kind. I would definitely come back to this store again.

Kaycee and Anna were such a BIG help with us finding furniture for our home. They made us feel at ease and not pressured to purchase like other stores.

Great service from Kayce and Anna.

Kayce and Anna did a great job and are very kinf.

Anna and Kayce did a great job.

Got help from Anna and Kayce and got the exact couch I was wanting for my apartment. Thank you guys so much for the help!

Kayce and Anna did a great job!

Very helpful. Good selection

Carlos Anna was very helpful through out the process of getting my sofa.Very kind and helpful people.

I want to say thank you to Anna ,Tracy,and kaycee For the great help an excellent service that they did for coming in and getting our new mattress. Can't wait to get a good night's sleep..

Anne Travkaycee Thank you so much for all your help can’t wait to get some good sleep:)

Super excited about my new couch! Thank you Keith, Anna and Kayce for being so helpful! Rossie and John made the delivery quick and easy.

Great experience helped us a lot thank to kayce and Anna

Kayca and Ann at Ashley furniture hook me up with a great deal for a mattress and we’re extremely nice and did what they were able to to get me what I need

Kayce, Anna, and Tracy were a great help in picking furniture for our home!

Anna, Keith and Kaycee were amazing in helping us purchase a new bedroom set. Great customer service and straight to the point!

Great store friendly people kayce and Anna were a great help

Kayce and Anna were very helpful. Great office staff.

Kayce, Anna, & Tracy were great. Helped us out a lot!

Very easy to work with & very friendly. Kayce, Anna, & Tracy were very helpful. Would recommend!

Walked in for 5 minutes and fell in love with the perfect sectional!!!! Mr.Carlos greeted me at the door and instantly found what we needed. He then proceeded to give us additional discounts on the sectional for the perfect price to help us out. Ms.Kayce and ms.Anna checked us out quick and easy no issues. Would recommend your first stop for furniture shopping to be Ashley’s in Killeen!

Carlos, Kaycee, and Anna have been the biggest help to us! They were really patient and understanding. They listened to our needs and didn’t rush the process. Amazing Service! 100/100

Carlos was helpful with selecting furniture on the floor. Kayce and Anna made the paperwork process simple and straight forward.

Kayce, Anna, and Carlos are great!! Thank you all!

Store is very organized & clean. Staff was great, very polite & helpful. Anna got me approved in like 5 minutes

Husband and I came in to purchase a new couch and our service was fast and easy. We were in and out. Thank you to Anna, Kaycee and Kyle!

Anna, Kaycee and Tracy was really wonderful and really helpful and knowledgeable about everything

Kayce and Anna were awesome in making sure I was squared away with my choices at the store. They were helpful and thorough in helping a first time homeowner find her right choices!

Kayce and Anna were a great help and very informative ! Really glad I came here!

The Ashley crew was amazing. Very friendly and helpful. Special thanks to Kayce and Anna. Keith was also great to work with.

Keith, Anna, and Kaycee were amazing. They helped me get a beautiful bedroom set and made the whole process so easy. Bonus points for getting my 1 year old a ballon!

Great quality furniture. Many great options to pick from. With amazing customer service. Quick to help. In and out l.

Awesome customer service, Kayce and Anna were very helpful, definitely coming back!!!

Sales Lady Trace was very helpful, she didn’t hover but was there for all questions. We were given the best possible deals the office ladies, Kayce and Anna, where very quick and professional

Tracy was so friendly and knowledgeable on the products it made it easy to navigate the store. The office ladies, Maybe and Anna, we're so easy to talk to and made the paperwork easy to get through. They explained everything and it was easy to understand.

Kayce and Anna were a huge help today!

Kayce and Anna were super helpful with our transaction today! Keith was the best at getting us what we wanted and left us satisfied with our purchases

Kayce was so patient and helpful and Anna was also very kind and patient.over all service was wonderful

Great service from Keith, Anna, and kayce!! Will be back!!

Keith Anna and Kayce were able to help us get exactly what we wanted well below our budget. Thank you!

Great Customer service! As soon as we walked in Tracy immediately greeted us, asking what room we are working on, and showed us the best of the best! Also shout out to Anna at finance for helping out with setting up options!! Definitely worth the visit!

Great customer service super friendly and very helpful we worked with Anna and Tracy!

This store is cool🫶

Keith, Anna, Casey, and Chad are the best. I came in looking for something for my husband, and they had just what I was looking for… What a wonderful team.