Ashley Store Lake Jackson, TX

I found the sofa and loveseat in the color I wanted. The best experience was with Janice. She was knowledgeable about the furniture and the most awesome thing was she didn't call and pressure me. Then tonight when I came in the young man who helped me because Janice was off, was professional and also delightful. It was a pleasure doing business with Ashley.

Very sweet folks! Quick and easy transaction! Thank you!

We were in search of a power lift recliner. After extending a warm greeting and asking about our needs, Tabitha began to demonstrate the various power lift options available. She was exceptionally personable and provided invaluable assistance. Following our purchase of the power lift and the arrangement of delivery, we decided to alter the color, and Tabitha, on her day off, graciously accommodated our request. Our thanks to Tabitha for the great experience shopping at Ashley Furniture.

Mr. Shaun (the new manager) and Mr. Roy are amazing! The entire Ashley team was a pleasure to work with and we will be shopping with Ashley again soon!!

Walked in looking for a recliner and walked out having found just what I was looking for. Will be delivered. Thank you.

Janice and Tabitha gave excellent customer service! They took their time and did not rush us with our purchase. We originally went in to view a set we were interested in on a Wednesday at the last minute (literally at 840 pm). They were so patient and answered all of our questions with confidence and knowledge of the items. We returned 2d later (as promised) and again they provided great customer service with us placing our order. They made us feel so comfortable and confident in our decision to make the purchase. Thank you to those two beautiful ladies! May you continue to of great help and service to other customers you encounter!

Quick and easy.

The Staff was Very Helpful. The Store Manager was very helpful and explained the warranty process.

Very nice, helpful salesman and manager. Left feeling good about my experience. However, the next day I get a call my check didn’t clear the bank. Had plenty money in bank to cover check. The assistant manager said my arrival time was canceled for the time being. Have patient on hospice needing the lift chair badly. Had to get someone to take a credit card to clear up mess! Don’t know why salesman didn’t suggest I use credit card to begin with. Not sure I’ll do business with them again.

They helped us find a match for existing furniture. Very nice, professional, and knowledgeable.

We had a wonderful experience at Ashley furniture from the buying to the delivery!

Very friendly and helpful through my shopping experience

The sales lady that helped me was patient, concerned about my interest and very helpful. If I have any future purchase plans at Ashley, I will seek her out first.

Service was fantastic I would recommend vary friendly and had a fun time they made the shopping fun an easy. Tho most the time I was the problem 😂

We were greeted with friendly sales people, Tabitha was so attentive, she went above and beyond in helping us with our purchase, I highly recommend Tabitha as yours sales consultant

Great experience. Quick and very professional and kind. Very helpful with pricing options!

My salesperson was so patient and gave me room to look around. I personally feel that when a person is allowed to look around is the best way to make a sale.

They know the products they are selling. They answered all my questions and were kind considerate and delivered on time and with great care. Will and have purchased again. Customer Service really does make a difference.

My first time ever going to Ashley Funiture was a great experience. My salesman Luis Miranda was awesome. He was so helpful and informative. I pray that God continue to bless him in his position and elevate him accordingly. So if you need some nice Funiture please stop by Ashley Funiture and ask for Luis M. Keep up the great work!

Absolutely the best service ever very friendly very informative. I’m extremely happy and excited for my new furniture!

Luis did a great job helping me find exactly what I was looking for. I left very pleased with his service and confident that I made a good choice. I won’t hesitate to recommend Ashley Furniture and Luis. Thank you so much!

Roy was wonderful!

Excellent customer service and got a great deal!

My salesperson was Janice and was so kind and not pushy. Really enjoyed my experience at Ashley’s

Tabitha was amazing! She not only worked with me to get exactly what I wanted but at a price I could afford. Will definitely be back to buy more items in the near future! Love the Lake Jackson store! It’s so convenient and hassle free. Plus the way you can track your delivery is amazing!

Excellent assistance. So trustworthy

Roy did an excellent job of listening to my needs and pointing me in the direction I needed to go. He was knowledgeable in his products and his sales information.

I love my rocker recliner!!! The person delivering was great! Thank you so much for delivering my recliner.

Greeted immediately by Mrs. Janice who was very professional. I didn’t plan to make a purchase, I just walked in to check prices but she was so professional and detailed, Glad that I walked into the store to check those prices

Great experience! Roy was awesome!

Very good experience. Not pushy and very helpful

Really good costumer service 👍

Roy Miller was very helpful and very patient with us. He explained everything in detail and made us feel at home. If you are visiting the Lake Jackson, Texas store in the Brazosport Mall, ask for Roy Miller!

Great experience! No pressure, professional, friendly, and kind.

Had a great experience. Sales rep took their time to help me pick diffent items. Even compared prices to get me the best price. We return for sure. Thank you again

Good experience with sales and sales manager Matthew!

Luis and Jan were extremely helpful in helping us select a mattress. Delivery was set up very quickly. Also, very friendly.

Jan was amazing and match the price that I found online which was over $1000 cheaper

We had a great experience picking out furniture with a helpful staff

Excellent service the young man that assisted me knew his job

So happy to see the store...getting married in June on my birthday- June 20th

Roy was great, no pressure but very attentive and ready to answer questions. Great quality furniture with lots of options.

Had a great experience with Xavier. He was very knowledgeable and helpful with our purchase!

Excellent work from the sales agent I think his name was Xavier

Xavier is the man!!! Call him Dr. Mattress!!! He knew all the ins and outs about what the company offers and what is comfortable for not just style but for our bodies!! Definitely will be back!!!

The people there were very nice and helpful

My experience with the sales lady Sonya was excellent. She was patient & knowledgeable. She demonstrated great customer service throughout the process. Anytime you visit the Lake Jackson store, ask for Sonya.

Nice quality furniture. Janice sales person was very helpful and went out of her way to find what we need. She was able to get our furniture delivered fast and get it at a discount price. The store needs more contemporary style furnitures.

Very friendly and helpful.

Smooth buying experience for quality product.

Lewis at the lake jackson store was amazing in helping us with all of our needs! In fact all of the employees were amazing and so helpful and very kind!

These ladies were fantastic! Got exactly what I was looking for.

Stayed late and gave me the time to pick out what I actually wanted, super kind super professional

It was quick and easy. I was given all the information I need.

**Ashley Furniture: A Complete Scam** Honestly, dealing with Ashley Furniture has been a nightmare. They’re nothing but scammers who sell you junk that’s nothing like what you see in the showroom. They deliver broken furniture after making you wait forever, and then they refuse to give your money back. We bought everything for our apartment from them—bedroom set, living room set, bookshelves, TV stand, and a coffee table. They promised delivery in 10 days, but the day before, they delayed it by two weeks. Then it turned into a month. After all that waiting, only the TV stand showed up, and it was completely messed up—different design, poorly made, and unusable. We sent it back. Customer service called and said, “Just keep the base for now; we’ll get you a new one in a few days.” The coffee table had issues too, and we agreed to the same deal. After what felt like forever, some bed parts and nightstands arrived, but they turned our place into a storage unit. We were told the rest would come “soon.” We slept on the floor for a month because we had no bed, just parts lying around. When the rest finally showed up, the bed was broken too! We refused it again. My husband went to the store to cancel everything and get our money back. They refused, even though we paid for insurance. They wouldn’t even pick up the trash they left in our place. So now, our apartment is a dump filled with Ashley’s garbage. We had to buy new furniture from Gallery Furniture, who were awesome, but months later, we’re still stuck with this junk from Ashley and have no idea how to fix this mess with such a shady company.

Incredible furniture for reasonable price if you catch them on special. The team here in Lake Jackson made it quick and easy to buy.

Very great service !! Knowledgeable on all furniture inside store and made me feel like family. Thanks again David and Matthew for all your help today in getting the right furniture for my home.

Took time to collect information about our family's needs. Very patient and attentive. Not pushy. Professional approach. A pleasure to do business with.

If I could rate my experience with Ashley 0 stars I would . We ordered a couch back in February and it is August 1st and we still do not have our couch. I just want to cancel the order and try somewhere else. I have moved my work around to be home to find out the delivery is not coming. I will never order from here again.

As soon as we walked in everything was smooth we were greeted right away. The lady that assisted us was very nice and very professional she was very knowledgeable with the merchandise Ashley carries. Everything went smoothly we were in and out right away. I appreciate all the help and friendly environment made my experience go well. I will be doing business with Ashley’s in lake Jackson very soon.

I hate I even went in Ashley’s got furniture out of Lake Jackson, Texas The lady said that she was giving me an electric recliner. I suppose to get a chargeable nightstand I just got a regular nightstand Tabitha told me she was gone put the protection plan on my Furniture I haven’t had my furniture a whole month and it’s broken and now I am being sent through all kinds loops just to get my furniture replaced no one answers the phone I hate it. I will never ever purchase anything else from Ashley’s furniture

I’ve been visiting the Ashley showroom for about two months looking at dining room sets. I’ve had a great experience working with Sales professional Teresa Cantu at the Lake Jackson Texas store. Teresa has been warm, but professional. I couldn’t have asked for better help in choosing my new dining set. She never pushed or tried to rush me but gave me time to consider different sets until I made the purchase today. I’m looking forward to getting my new set next week and again, it was a very pleasant experience working with Teresa Cantu.

The person who helped me was super nice, patient and informative.

The staff was Amazing. Janice was helpful and explained everything in detail. Great service!!!

The lady who help me was very friendly. Great customer service

Found really great furniture for great prices! Customer service was great and employees were really kind.

Save your money!!! Although prices are good they do not disclose that there will always be a delivery fee because everything comes out of North Houston so delivery fees will never be less than 200$. Also make sure the associate who helps you knows what she is talking about or you will be hit with OUTRAGEOUS fees and price changes at the end. Manager was a great help although still for the amount I purchased delivery fees were through the roof. Take CAUTION with this place if you go here.

The sales team did pretty good it was a comfortable conversation and we didn’t have someone breathing down our neck the whole time but they still got the sale and I was pleased and that is very rare for me to say after working with anyone who works sales and make commission usually they are very pushy

Friendly at store but lied to me about the assembly. I paid for assembly on delivery. But the put down leave on doorstep. I will most likely never see that money again don't go here they will scam you

Came in to buy a bedroom suit. NO ONE greeted us or asked if they could help. The employees were laughing and talking and having a good time. They looked at us, but never acknowledged we were in the store. So we left. Will never ever shop there again!

Very pleased with my visit today. My sales person Kristin McDaniel was so helpful in my needs of a new bed and mattress! Thanks for your help!

Easy and professional

Was a great experience and they listened to what we were looking for and didn't try and push more

I returned an item the day after and they still charged me for it and I'm still dealing with trying to get a refund on it months after. I'm getting late fees charged on the store credit card and it's affecting my credit score. The sales people are relentless in trying to get you to make a purchase. I had to return to the store a few times to deal with the refund. Was told I was gonna get a call back to check the status on the refund and never did. And I'm calling to say to find out there's no refund in the system yet!

Great people , very understanding of my needs

There is always an Angel to help me with my need. Thanks a lot

I wish I could give 0 stars!!! I never write bad reviews but our experience was so bad that I want others to be warned before wasting their time and hard earned money!! We purchased a zero gravity reclining living room set and dining room table and 8 chairs on 4/6 from the manager Matthew. He was so friendly and helpful. We received everything but the loveseat. Not even 30 min after getting the delivery, the couch stopped working. I took a video and went to the store to show them what happened. Every since then, I received nothing but the run around from the store manager Matthew. I constantly get told that Matthew will call me back and every single time I get nothing. I have to call over and over and sometimes get lucky that Matthew answers the call. When I do talk to him, he promises to call me back and give me some answers and updates and then he NEVER calls back. EVER! I have pages and pages of notes that I started writing down of everyone I spoke to and when and all the things I kept getting told was done when it actually wasn't. I finally cancelled the order because I was not comfortable spending over $6,000 on items and getting no customer service or communication. I am very understanding and know that sometimes you can't get an answer right away and sometimes things are out of your control, however, he could have at least called back and said that. We were told that the furniture would be picked up on 4/27 and low and behold, nobody showed up. When I called to speak to the manager again, he told me he was going to get an ETA on where the drivers were and call me back withing 30 minutes. Guess what happened.... HE NEVER CALLED BACK. so then I had to call a couple more times that night only to be told every time that he was busy. I called several times the next day and again he did nothing but avoid me. It wasn't until I told the sales associate that if Matthew didn't call me back within an hour I was going to come up to the store, that Matthew finally called me back just to tell me he didn't know what happened. Come to find out, it now has been scheduled to be picked up on 5/1. There is never any communication and Matthew the manager is extremely rude and unwilling to help! I don't know how this store has stayed open this long with how they treat their customers. I WILL NEVER DO BUSINESS WITH ANY ASHLEY STORE FROM HERE ON OUT!! I could go on and on with everything that happened at this store with the store manager Matthew but this covers most of it. If someone from corporate wants to reach out to me I would be more than happy to have a conversation about everything I experienced. I really don't expect to hear anything though because nobody from this company cares!

Love the people at the Ashley in Lake Jackson! So genuine and friendly. Furniture is always great, and the purchasing process is easy. We are a forever customer!

It was easy fast and the ordering was smooth I’ve been buying from Ashley’s for years and will continue to do so… great sales people and very knowledgeable.. thank you

Mitchell F was amazing and answered all my questions and any and all concerns I had.. had a great experience & definitely would shop there again!!!!!

Sales associates and manager were great. Able to get what we needed with no hassle. Items to be delivered on Thursday

Always find everything I need in at great prices

Very nice customer service and even if you don't buy anything they help the best way they can

Great service

Ask for Mitchell! He is the best at Lake Jackson!

I would absolutely recommend Alice! She is amazing ! She was very patient and helpful!!! She was able to work with my short time frame for delivery and leasing power! GO SEE HER! Don’t even think about it! She was able to help me furnish THREE rooms !!! Run! So see her! Tell her Kristen says hi ❤️

Very patient with me while explored all my options. She explained all differences and specifics that were pertinent to my use,

No issues with delivery. Quick and easy delivery. Spent a few hours in store though as it was a bit slow and some system issues but overall not bad. Will be returning Friday for a fix on a lease discrepancy though, hopefully that goes well. Overall good

The sales person helped me find discounts and match prices.

CHEAP FURNITURE!!! We bought $8000 worth of furniture. A bed, nightstand, 2 dressers, a couch and a recliner. I thought I was getting good quality stuff, but after about 8 months, the stitching in the couch is coming out, the bed frame is broken in multiple places, all the drawer sliders are crooked so the drawers look awful and slide terribly. Altogether terrible quality and ridiculously overpriced. Will be contacting them to discuss what they can do about this complete rip off. DO NOT BUY FROM THEM.

I've never experienced in a furniture store such one on one attention. From the onset, the initial application, approval and delivery. Thank you for making my experience one of kind. Janice! Tabitha and Big M.

Mitchell was amazing!!!!!!!! Hope I spelled your name right!!!

Workers in store are very helpful. Product looks nice, but is CHEAP. The 5 year protection plan doesn't cover what it says it will. Paid 200$ for a new couch cushion and a tech to come fix sagging couch. The order was lost multiple times and pushed back weeks. Still waiting.... I would much rather spend 1000s of dollars somewhere else w/ better quality and customer service. Ashley's is a mess. I've left about 3 bad reviews in my entire life, and this is one. NEVER AGAIN.

Mitchell did an amazing job and so did the manager, Matthew. Thanks everyone!!

They said purchase of over 599 and get free cooler. False advertise

We found the dining room table we had been looking for and got a great deal in the process. We also had a problem with a previous purchase that the management went above and beyond to resolve. Thank You Ashley's, we will be seeing you for all future purchases, because you stand by your products and services.

Great service and compete able pricing

Great experience helpful sales associates

I'll be living in an airstream camper soon and needed something to put my feet on that was light and I could store it. She found me a small poof stool. Kinda like a been bag for feet.

Customer service in store was good. I received my furniture two months after purchased. One of the items came in broken. I have been given the run around to get it fixed for over four months now. I will NEVER purchase from this business again.

Friendly, helpful staff and a great selection of furniture. We went in looking for a couple of barstools (which we purchased) and also noticed a bedroom set which we will probably purchase. There's a large parking lot near the entrance.

Pleasant and professional service

As soon as we walked in we were immediately approached but told them we were just looking. After that the workers started staring and whispering to each other while looking at us. When we would move to a different section they would follow behind us and stare. So dissatisfied!

Service was great

Matthew, he store manager, was extremely patient and helpful.

Courteous service without the helicopter service effect. I was able to get the piece I wanted through catalog feature from sales person.

I wish I could remember the name of the three people working that night!!! We just moved to Angleton and things are still in boxes, running crazy….I went in to look for a table real quick and I ended up having fun and laughing A LOT with the three people that were working. Really enjoyed my visit and found a table at a good price as well! (A lot of things were on sale) It’s terrible to leave a good review about great service and not even remember the names of the people. If Ashley furniture reads this I sure hope you look up my order and recognize that trio :) my name is Celia Murphy There were two women and a guy. I think the guy was a manager, he was a black male maybe in his 30’s. The sales lady was Caucasian maybe in 50s and then a younger girl that I would guess was in her 20s. I bought a side table and that was it but will be back for kitchen set. Fun way to end my day with these three…they work very well together and with customers :))

I’m not one to talk bad about a company or a person but good god after spending almost $2000 on furniture I expected better customer service. Kyle ( my sales person) did all he could for me to buy the furniture. But upon upon delivery and having issues with the furniture he wouldn’t do anything to help resolve the issue. And upon me going to the store to speak to a manager. ( Alice) promise she would handle the situation yet it’s been about 3 months now and I have yet had a solution to my issue proposed to me. I would go up to the store and call to see if there’s been an update and all they say is they’ll get in contact with me yet they never do. One of the worst places to get furniture from

I typically don't like to write bad reviews but when you spend thousands of dollars on furniture, you would expect better customer service than that. I bought a coffee table for $1k from them and the salesman said it would go great with anything. So I bought it and when I received it and saw it actually in my living room I realized it didn't match at all. So I go back the very next day to see if they would give me store credit and they told me no. I guess I'm just stuck with over priced furniture that doesn't match. Thanks Ashley

Alice R took great care of us. We found exactly what we needed.

Everyone there was super helpful and knowledgeable. Definite team effort. Special shout out to Kristen. Thank you

Kristin was very friendly and extremely helpful! Highly recommend!

The sales lady was trying too hard to impress me.

Alice was great in finding the product I was looking for. What made zero sense is the 7 sheets of paper needed to come with my DL# last 4 of my card number, expiration date of the card. Ashley seems to want to waste paper and store personal information anyone can eventually steal. Who was the fool with this idea and process? Wow what a wasteful move.

Ask for Kristin, great customer service, friendly, and very helpful. My husband and I just purchased a sofa and love seat for our first house at a great price, best quality and deal we found after shopping around all day.

Visited the store so my mom could get a new loveseat. Team was very helpful and her furniture was delivered as expected. Very pleased and would return.

Very helpful and informative with helping me finance and choose my furniture. Would 10/10 recommend coming here!

It was a good experience

Great customer service with knowledgeable personnel.

Kristen was very friendly and professional. She helped us pick out the right loveseat. She made us feel very comfortable. Also, the main point, she gave us a wonderful deal!

If you use this company make sure you triple check everything. The salesperson put in the wrong number in. so now I have to wait to send it back then I have to wait for the mattress that I wanted to come in 4 days later. For the meanwhile I have to sleep on the floor. Not only that I was going to buy more but the sales person was super push and didn’t lesson to what I was going in for that is the reason I only got the mattress and not a a whole bedroom set and front room set. Plus price difference on the mattress was not honored so I have to pay more for the mattress that I’m getting.

Very please with my Ashley purchase and the saleman Daniel was very knowledgeable and courtesy. Daniel made our shopping experience run smoothly from start to finish. We will be buying from Daniel again.

So my review is kind of mixed. I walked into the Lake Jackson store and purchased a reclining couch. It’s leather. It has motorized, recliners, USB ports. I love it! it’s so comfortable and it’s wearing extremely well. here’s where the “mixed” part of the review comes. I was so pleased with my couch. I decided to purchase a dining room table, chairs, and buffet. I put the items in my cart and was looking for delivery fee when I saw the fine print: assembly required!? $2000 and I have to put it together? No thanks.

Very nice

My sofa was delivered on oct 14 damaged. A service call was made that wasn’t followed up with. They then offered an exchange that was set for November 26. They never scheduled it in the system so now I have to wait even longer. Veronica told me she would call me back on 12/6. Here we are 12/8 and still no follow up. They want the sale real bad but can’t keep that same energy after they have your money.

Kyle did a great job helping me with a table! Quick and great service!

I am truly sorry to have to write this review. After spending thousands of dollars over the years at Ashley they have truly let me down. We bought new bedroom furniture which was delivered with a drawer not working. We are going on two months now of not getting the furniture repaired after their repair vendor was a no show. I have left two messages with their vendor with no return phone call and customer service is no help at all. My next step will be to drive to Lake Jackson to the store which is 45 minutes away and speak to the manager.

Sales process was very efficient and salesperson was very helpful and accommodating and very polite.

I had a bad experience (no fault of the store) and based on reviews, I was not expecting it would be resolved easily. The manager, Matthew, made it right. I'm very pleased with my purchase. I'll be back!

Matress wasn't delivered as promised so here's how I've slept for 6 days

Kyle is excellent with his customer service skills!!! We were not easy customer to help today. Yet Kyle showed great understanding of what we needed and what our budget allowed. We will definitely recommend Kyle and this location to everyone we know!!!

Janice was amazing! She helped us find what we were looking for and was so patient and kind. I highly recommend going with Ashley , they help you even if you can afford I.t at first

Kyle is a great Salesman!! Really liked his attitude and we found a great sectional that we liked!!

Super helpful and friendly staff. They don't carry anything in stock so be prepared to wait a few weeks for delivery on anything.

They had the perfect recliner at a very reasonable price and Theresa was outstanding.

We had the worst experience. Ordered a mattress with delivery in less than 2 weeks. Scheduled a date that was then moved out another week the day of and today on delivery day we were told the mattress is on back order til May… that’s 9 months away! When we called to ask for a refund and to cancel the order the extremely rude person hung up on us explaining they could deliver the bed frame this week just not the mattress.. cause a bed frame with no mattress is helpful. Do not go here!!

Doesn’t matter what time of day you call, they never answer the phone in a timely manner.

My delivery was supposed to be on June 7th, then continued to be promised and scheduled to me around seven times before I even got the RAILS. Only the rails for my bed were left in my room. Then three schedules times later I got my head board and footboard, but not the hardware so they couldn’t put it together like I paid for. And I was told I have to order that again instead of then doing it and put it together myself now. So now my room has pieces all over it and no place to actually put my mattress now until they get this hardware but I can’t even reach anyone to get it ordered. It’s august 4th. The sales people have been very helpful , but the delivery and anyone above that have been rude and extremely unhelpful

Scammers! I bought a Sterns and Foster mattress which turned out to be very uncomfortable. I gave it the full 30 days trial. I was initially convinced to purchase the high-end model which I did based on what seemed to be expert opinion. I tried to exchange the mattress based on their sleep guarantee program and was told I would not get a refund of $1100 difference. Their policy has a lot of loopholes that are designed to con people. Equal or greater value, therfore if your initial purchase is more than the exchange the consumer eats the loss. Additionally you must purchase the upsales that are marked up exponentially to even be considered for an exchange. Please avoid at all cost or suffer dire consequences.

I can't there wanting to buy furniture with cash, nothing more. From the moment I walked in a salesperson honestly bugged me and was very pushy. Before I knew it they were trying to lease their furniture to me at a higher price than what is is worth. They didn't listen when I kept telling them I don't like this. Nor that. I don't need anything on credit. Even the manager jumped in and started to be pushy along with the salesperson to lease me out something. I walked out as fast as I could since they are like a Rent A Center and don't listen to their customers. They made me never want to come back.

I could not make up my mind and wanted to see other options, so I would go somewhere else and then come back because the couch I wanted kept calling my name. It took 3 days and three trips to visit with Alice to make my final decision. Alice showed me everything that I could possibly be interested in at the store, and had many great ideas. The store is loaded with very well made furniture with lots of options. She was so patient with me. She didn't pressure me into anything. There were many finance options and it was painless. I can't wait to get my new couch!

Custumer service was very helpful. They did push you. I would go back for my next piece of furniture and tell my friends

Great customer service! Salesperson are very helpful and are willing to go out of their way to get what you need!

2. Ok DB I call and text this number two hours later no resolve. I when to Ashley I still have not heard anything about my refund. As of right now I consider being ripped out over $500, and you have been given all the recipes and documents to prove this. This needs to be resolved ASAP and I a very mad, return my refund so I can be done with this. Do not use!!! I spent 4K here and had to wait months to get a partial of my order, and then was left to put the items together myself in my home. I have canceled the rest of my order due to excesses, them blaming covid and gas prices on the lack of concern for the rest of my furniture. I am still owed my refund of $500 and keep getting excesses on this also and has been 3 weeks and still have not gotten my refund. The do not care about their customs.

Shopped ....did not buy.. store is clean... management and staff ...friendly..helpful and knowledgeable...

Went to the Lake Jackson store and was approached by a salesperson, Teresa Cantu. She helped me find exactly what I was looking for and kept me within my budget, she even made a few suggestions and I don’t regret taking her advice. I had told her that I didn’t have a bed liner on my new truck yet and I was worried it would scratch it, but when I went to go pick up my entertainment center (TV stand) she had it up in front, and went above and beyond to wrap it all around and underneath so that I wouldn’t scratch my bed up. She solved my problem and put my mind at ease. She was awesome and I am definitely going back to that store and have her take care of any other orders I place. Awesome job!

Very quick and easy process!!

Janice is amazing! We will not buy furniture from any other place just because of her! Janice will help you get the best deal possible.

Was a 5 star till I got to warehouse to pickup furniture. The Ashley store where we bought the furniture was great but the way they treated us at the warehouse over shadowed everything else. There are no words to describe how bad the Houston warehouse employees act towards their customers.

Very courteous store was nicely decorated had plenty to choose from sales person ( Teresa) was awesome.Lake Jackson Tx.

Showroom is great workers are great but man the delivery is a pain in the a**! Been waiting 2 months on a dinning set but they keep inboxing me saying not all my dining set available have to wait another month 🤦🏼‍♀️!

Kyle Boehnke did a great job helping us pick out the bar stools for our new Kitchen Island.

The staff was friendly and very helpful.

Absolutely wonderful service! We had Kyle and KJ help us and they were both knowledgeable in everything we asked without making us feel like they were pushing us to just make a sale. We had the quickest check out in our experience from going there as well!

Great people. Great furniture.

Ashley was awesome and helped us to find exactly what we wanted.

Bought some beautiful book ends, KJ made our shopping experience a good one.

Great experience. Easy company to work with.

Excellent!!!! 10 star rating! I would definitely recommend their services!!!!

Friendly and took time to show several options.

Very friendly and helpful group of employees... would 100% recommend to all my loved ones!

I knew exactly what I wanted and they did not disappoint. Customer service was friendly and professional without being overbearing or sales-aggressive. I will definitely be a repeat customer based on the amazing experience I had today!

Kyle was very helpful and fast at delivering any questions I had a pleasant visit.

Walked in store (lj) ordered 2 dressers they didn’t know when I would get delivery. Called a week later they said within 2 weeks. Called again they said 7 weeks. Called today they said 3 months! My family and I are living out of suit cases! Don’t waste your time! I’m getting a refund probably will take 3 months as well.

We have no issue with the furniture we’ve received so far and in store customer service was great, but dealing with delivery issues have been a nightmare. Trying to resolve them is near impossible when everyone at the call center speaks broken English and has terrible reception. We’ve received text messages to confirm delivery dates and taken time off to be home only for nothing to arrive and to be told the items are still back ordered. No one ever has an answer as to why we’re getting the text either. Very frustrating.

We went in to just look at some furniture, check out their prices and see what the process was like in financing options. Needless to say, our salesman and his assistant was top notch. Not only did they get us financed, they worked great as a team. Thank you for the time and attention you gave us.

Our experience today at Ashley today was that will be repeated as long as you are there. Your salesman KJ was very kind and considerate he did not rush my wife and i ,he knows his products and if he doesnt know it he goes and finds out. He was very helpfull with getting my wife Glenda help with her financing and getting the item's in which she wanted. Our trip to Ashley in lake jackson texas today will be a very rememerable experience today. May god bless you all , Thankyou for all your kindness sincerely Glenda Klasel .

Janice helped us find the right living room set that for our budget. She made the process smooth and pleasant.

Sales person was very nice and was helpful

Great selection of quality furniture!

Grateful and happy with the people there very kind and fun to talk to. made my time shopping fun and exciting. They will make sure you find what you are looking for. Thank you

The people in the store was great. I live in a RV and I told the lady and gentleman, I think his name was Kyle, what I was look for and that I lived in an rv. They took me back to several selections, let me call my husband and show him and talk to him about it. They were nice to my daughter and grandson with me and listen to them as well. I would recommend Ashley in Lake Jackson, TX to anyone.

Excellent service

If you are ever in the Houston area, you need to ask for Alice Ragusin over at the Lake Jackson location. . She found exactly what I was looking for and made the process absolutely painless. Customer care at its finest.

KJ was super helpful, knowledgeable and made our shopping experience stress free. He answered every question we had and even gave us pointers on what the best way to build our credit up higher. If buying furniture is stressful, ask for KJ. He is the best.

I'm only reviewing this store and staff. NOT the items inside being sold. The staff is friendly and accommodating and the store stays well stocked. Ask them to price match their online store. I saved hundreds in the blink of an eye.

Everyone was super helpful and nice. Lots of selection. I am excited to sit on the new couch. It was a good experience overall. Highly recommend this place so far. TJ and Kyle were great.

Great sales team, very helpful.

I purchased a couch and loveseat back in August I am a 100% pleased with it so went back today and purchased a recliner… KJ was so helpful he gave you time to look and wasn’t standing over you but was there when you had questions and answered all them for me …

We always dread going furniture shopping but our experience with Teresa Cantu at your Lake Jackson store made it a very pleasant one for a change. She was knowledgeable and did everything she could to help us find the recliners we were looking for. Her manager, I believe his name was Matt was very nice as well. Thank you Teresa!

Smaller version, but friendly folks. Very helpful. Explained the choices and options.

Excellent staff, fast friendly and super helpful. Theresa and KJ are very informative and explained everything so I understand it well.

Excellent customer service and our sales person, KJ, went over and above to make my family happy. If you are looking for quality furniture, visit Ashley HomeStore for your needs. You will not be disappointed.

Very unhelpful, going round and round trying to get any information between them and the center. Was told that it was a personal problem.

Kj & Kyle were such a huge help the minute I walked in ! They did so much for me and my partner I couldn’t be more happier & excited with my purchase

I received professional and prompt service. The customer service representative was very friendly and helpful. I wasn't pressured to buy anything and he was very knowledgeable. I would definitely shop here again

Zero stars, 1 is too much. Do not shop here huge mistake, should of seen all the bad reviews, they never call back after you buy, ignore you, ( Mathew, Veronica managers) act like they don't know what you're talking about, lies, lies, lies

Excellent service! Very helpful answering questions and truly cares.

Listen up ppl do NOT BAY from Ashley's furniture, I didn't Listen to the reviews and rolled the dice and bought sofas from them and they screwed me , so PLEASE LISTEN DO NOT BUY FROM THEM, SAVE YOU THE RUN AROUND AND TIME I don't want anyone to go through what I whent through

If I could give 0 stars I would. Bad experience and very unprofessional

My daughter and I just went into the store to browse around since we were preparing to get ideas for our new home. We were welcomed by a very kind salesman named Kyle. He not only gave us our space to look around, but he still stayed within a close distance for each time we had a question. He went over and beyond to help us without any pressure to make a purchase. With his humble approach, the space and time for me to to look, the quality of the furniture, the selections to choose from, and the great prices that was within my expectations made it an amazing experience. I am excited to say that I bought brand new bedroom furniture for me and my daughter and I look forward to returning to purchase more beautiful pieces for our new home. Thank you Ashley Furniture

The folks at our local Ashley Homestore in Lake Jackson, TX are extremely helpful and knowledgeable about the products they sell. They understand how to assist their customers properly. You will not be bombarded by salespeople, however they make themselves available to you when you are ready to talk to them. My wife and I bought a sectional sofa, it arrived promptly, and it was shipped in great condition. We had it for several months before selling our house. The sectional was still so beautiful and in great condition, the buyers for our house paid us full price for the sofa along with our house. We just ordered our new sofa for the new house and we didn’t even consider using another retailer.

Excellent buying experience!!! Great quality furniture for a reasonable price!

Found a bed for our daughter and the sales lady was very friendly and very helpful.

I’ve never worked with a more difficult furniture company in my life. Back in September we ordered an item for my dad that was to be ready for pickup a week later in Houston. We went to pick it up and it was not ready—and Ashley never bothered to call and notify us before we made the drive. They agreed to deliver the item by October 17th (1 full month later) and they never made the delivery. Despite several phone calls to the store staff who made a million promises they never kept, the item still wasn’t delivered as promised. When it arrived today (days and weeks beyond the agreed upon timeframes), it wasn’t even the correct item. When I called the store, they continued their delay tactics and seemed unbothered that their service up to this point was so awful. The level of customer service you should expect at this store is 0 of 5 stars. Take your business elsewhere and avoid the headache.

We ordered furniture (dinning room table, buffet, two night stands, dresser, and a bed frame) at the beginning of July and were told it would be delivered in three weeks. We had to wait until nearly the end of September to get our order and when we did get it, pieces were scratched by the delivery men and the bed was missing. When I contacted the store about the bed, I spoke with Matt (manager) and was told it would be the end of October until we received the bed, and now we got notified today that the bed is pushed back until January! When I've called, I've been told by Matt and several of his employees that they would return my phone call and that has never happened until today, but only to tell us that the delivery date is being pushed back. This is not how you treat customers! We were never told at the beginning of the process that there would be a delay, let alone one this long. We will now be waiting for our order until January, which is 5 months from when we ordered it! When I speak to any representative, including Matt, no responsibility is taken, no ownership of anything, it's always someone else's fault or mistake. This situation is completely unacceptable, and when speaking with representatives there, I get the sense that this is no big deal, there is no sense of urgency to fix the problem, only tag lines and empty words. What you're doing is so loud I can't hear what you're saying.

Knowledgeable and friendly staff. I will be back!

We ordered our furniture from Lake Jackson (Sales person AK) on 7/3/2021. Brought home one piece the buffer table that day. They said they would deliver on 7/13/2021. That day came and I called asking what time will they be delivery. They said we don’t have you scheduled and we don’t have all your furniture. We called and called the date kept being moved. Now we have everything being delivered but the kitchen table and shelves on 10/23/2021. We will see if that is true since they have promised delivery 3 times now. So we have a buffer table and Saturday we will have 6 bars chairs with no table. They said the table is estimate to be at the warehouse on 12/2021. That’s not a delivery date. So for Thanksgiving 2021 we have chairs and no table.

My coffee table got broken within 3 days receiving it. I asked if I can exchange or return it for a new one. They said no, they don't do return but they will send a repair guy to fix it and it been over a month and no one still came to fix it. They said 7-14 business days to get the parts to fix and that already passed. They are giving me the run around.

Great furniture store. Good quality furniture, with great availability. I had issues finding a kitchen table, and they got me one I liked, in a good time period.

Great customer service and friendly environment

Roy helped as we purchased a new sectional and cabinet for the house. He was there to answer questions and help find options for the size room we have. If he didn't know the answer he brought in another person with more experience to help. All of our questions were answered and it was a great experience.

They lied and said our order would be ready in 6 to 10 weeks... it took about 6 months to receive the couch. And we got it in pieces, in different deliveries. They are only allowed to hold the pieces that are ready for 3 weeks! And then they will tell you they cannot deliver. So you’re kind of forced to get it in pieces or risk taking an even longer time to receive. The couches are nice though. And I’m not sure if they are taking long because no one wants to work at the factories that make them. I’ve never perchased from them before COVID.

Horrible service bed broke within a few months of having it. Cheaply made expensive no help from the staff or online service shop elsewhere.

They have the softest sectional I have ever felt. Everyone was very nice.

Alice was very helpful and knowledgeable.

It was a great experience. The very kind and helpful staff members really made me feel like I was in control of what I was buying. Certainly love their attitudes towards customers with questions.

I have to say it was absolutely wonderful going in the store and finding what I needed and everyone was just absolutely respectful and polite and gave me discounts which is wonderful thank you so very much it’s a great furniture store to shop at

Had a great experience shopping for bedroom furniture. Matt was just fabulous! He found just what I had been searching for and was extremely nice and courteous.

This is the worst I have ever been treated as a customer at this Ashley location. The manager, Matthew, lies and never returns phone calls. I have been waiting 4 months for a mattress set exchange and every week there is nothing on the delivery truck or they just never show up, after waiting at home every Thursday. Customer service is absolutely no help, all they offer is apologies. I have turned to the BBB and after weeks of back and forth messages....NOTHING!!!! I cannot believe the lack of service or concern for its customers Ashley has displayed. One star so I could post this review!!

Folks were very helpful and friendly. welcomed you to the family.

Didn't match online price

Janice was great at showing us what we were looking for and guiding us through the best way of purchasing for us.

My salesperson, Mohammed, was very helpful and attentive.

Stephanie Guzman went the extra mile to help us with our purchase. Great Great service.

Was a great experience. Paul our salesperson was very helpful, friendly and not pushy.

Very nice location. The sales man was super friendly and knowledgeable. Bought some comfy couches can't wait till they arrive... They also offer up to 5 yr no interest financing.

This company does not deliver your furniture. They continue call and reschedule the delivery. To cancel the order good luck. 12 phone calls and still can't cancel. DO NOT SHOP AT ASHLEY FURNITURE. THEY ARE ANTI CUSTOMER SERVICE. THEY ONLY THING THEY ARE NUMBER ONE ABOUT IS MAKE THE CUSTOMER MAD.

Excellent customer service!! Found what we wanted online but once in store they were able to beat the online price Good quality furniture with great prices

Very nice staff. Saw a bed, liked it, financed it and was out in thirty minutes they’re very helpful

Excellent service

Went in for a new couch, and got what we came for. Super easy - no pressure sales from Paul. Happy with the experience.

[8/7/21 Update.2: Called the store and tried another option, got an automated system that said I wouldn't get the ottoman, that I bought and paid for on May 10th, for another 7 to 9 weeks, then called and selected another option, got a salesman who said he would forward me to the manager and hung up, called again with the same option and got the manager, he offered to get it to me sooner and I told him I just wanted to cancel the order and get a refund, so he got a refund put on the card I bought it with] [8/7/21 Update: I contacted the store to cancel the order that I bought and paid for on May 10th, they told me to call them and select the option for customer service, customer service took my info and told me the store would be calling me about canceling my order in the next 72 hours] [8/6/21 Update: Now they are telling me that the ottoman I bought and paid for on May 10th won't be delivered till after September 18th] [7/20/21 Update: Now they are telling me that the ottoman I bought and paid for on May 10th won't be delivered till after September 7th!] Where we had always been happy when buying furniture from this store in the past, it's a nightmare this time... When I bought and paid for an ottoman (for health reasons) on May 10th, the salesman had promised that I would get it in 4 to 6 weeks and maybe sooner, so the next day I enquired about maybe getting it sooner, I was told that I did not understand, the estimated date of delivery is August 27, and they did not reassure me that I will get it even then, they refuse to try to expedite the order... So as I am writing this (on June 26), I have my feet propped up on an upside down laundry basket with a blanket on top...

Paul gave us a great experience!!

The staff took me to the location of the recliner that met all my needs. After they gave me the time I needed to make my decision, they were there to seal the deal and answered all my questions. The price they gave me met my budget and the piece was of great quality. I’ll shop here again!

Friendly, helpful service.

Well, it was sort of a "car borrow and wait for 'them' in the store". It was a nice store. Priced a bit high but that's to be expected in a furniture store. I had a "thing to do", that being searching for a mattress and box spring. All they had were new foam or better in stock. Two were in my price range, but I wanted inner spring mattress/box spring set. (oh, the prices were $350 and $800, minus sale and whatever to bring the actual price down to $300 and $780. But as I said, weren't what I wanted. The end.🙂

It’s currently June 12, 2021 at 9:04 a.m. I’ve been trying to call the store to get an update on my order that was supposed to be delivered the 9th and each time I call I get an automated message saying they’re closed. I click on the actual Ashley’s furniture website and see a customer service number so I call it and it connects me to DIRECTV! When I call the actual corporation it instructs me to call my local store. I’m going in circles and the tracking button online is saying there is no order under my number. Ridiculous.

I actually went twice to this location. The first salesperson I got couldn't be bothered with questions and details - or possibly was just very inexperienced. The second time I came back, I got a different salesperson who was very knowledgeable, pleasant, and was able to negotiate price when I couldn't go over a certain amount. I can't wait to get my recliner! The delivery time window of 6-8 weeks was acceptable.

Just bought a beautiful sofa and a wide recliner for our new living room. There were so many choices with a wide variety of colors/styles and were able to get exactly what we had envisioned with the whole family in mind. Everyone was super helpful, attentive, and explained pricing/options/financing. Teresa was especially nice and made the whole process very pleasant.

Customer service was excellent. Manager even made himself available without request for any questions or concerns regarding my purchase. Rep was very knowledgeable about products and helped me find items best suitable for my needs.

Very friendly people. They work with you to get you what you want but within your budget.

What a wonderful experience. The team listened and understood exactly what I was looking for and found it. Only place I will ever shop.

Salesperson at this location very good service

HORRIBLE experience with Ashley Furniture. The salesman KJ is a manipulator and sells products they don’t have. I’ve been waiting for a top mattress for my daughter bed for 3 months already. I keep getting notifications and and representatives telling me my products are ready for delivery and still have YET to receive. Don’t waste your time with this store. The managers won’t even call back. Worst customer service EVER.

We have had a great experience with Ashley Furniture every time we shop there! The sales staff is always kind and attentive. This time we walked right in, immediately got helped, picked what we wanted, and were out of the store within an hour! We will continue to do business there.

I had a good experience at this Ashley store. My salesperson was patient with me as I went through the entire showroom a few times. She was very helpful and I never felt pressured like I do with most salespeople. Thank you Alice R. for all your help.

My wife and I went to Ashley furniture and had Mr. Paul help us find a new mattress! He hooked us up with a brand new tempur pedic. We have had it for a few weeks and is some of the best sleep we have ever gotten! Through the process he was beyond helpful and knowledgeable! Looking for a mattress definitely go see Paul at Ashley’s!

Horrible delivery time they keep changing the days on my order and everytime i call they keep giving me the run around has been over a month and still no furniture

Thank you Alice Ragusin!!! She was so helpful with my recent purchase of mattresses and furniture! I’d definitely go back and buy from her again. She made the buying experience so easy!

Awesome service..love love my new furniture 😍

Very nice associates. Alice was very helpful.

Mr. KJ, was my product specialist. He helped me find the product I was searching for in my price range. Very helpful, and friendly. Great prices, quality furniture. Highly recommend.

They have some of the nicer furniture I love their taste I can't wait to own some of their stuff Ashley Home Store Rocks!!!

Great selection and good discounts!! KJ offered great service and kept within our budget.

KJ helped us out buying couches. Great experience, highly recommend! I will be coming here for all future furniture purchases.

The salesperson wasn’t pushy and he didn’t hover, which I absolutely loved. They were super friendly and very helpful when asked. The buying process was very easy. 10/10. Recommend.

Janice our associate was very informative and patient during our visit. She explained many options and discussed sales and discounts on various brands in the store. Very easy and painless experience!!! Definitely coming back when our next furniture purchase comes up.

The staff was friendly and they took care of us very quickly. We were there for less than an hour looking at a few furniture items. The store has a nice amount of stock on display.

Ladies were super nice and helpful in my purchase. Everything was explained clearly. Great service all around!!

Horrible! I bought from Ashley’s 8 years ago and the furniture lasted very well. So I bought from them again hoping to have the same experience. I have been through hell to have my furniture delivered. They were supposed to deliver it on February 27th. It never came. Nor did they call to let me know. I called and had it rescheduled for March 3 it did not come. Scheduled it again for March 5th and they brought me ONE DINING ROOM CHAIR. Mind you i bought furniture for the entire house. The furniture finally came on March 6th but a piece of my couch was missing. I have had this piece scheduled to be delivered 3 separate times and STILL don’t have it. When I call, no one knows anything. I WILL NEVER EVER BUY ANYTHING FROM THEM AGAIN

Beautiful furniture. Friendly salesman. Great prices.

Best furniture buying experience I've ever had. Paul was great, not pushy at all, he listened to us first and showed us all their inventory before we decided on the perfect couches. All the staff here were happy to help and it was nice that our salesman was a handsome young devil with a Latin flare!

Always a great experience at Ashley’s in Lake Jackson, the sales team is super helpful and knowledgeable in the products they carry. They listen to what you need, point you in the right direction and let you search for something you’re interested in without hovering over your shoulder the whole time. When you need their help, they’re just a few steps away! Thank you so much, will definitely be back and 10/10 recommend.

Alice a was a wonderful, patient, curious sakes person., I had been looking for a dinning for months and she was so helpful

20% still a little pricey

The help I got over the phone was terrible until I talked to the last lady who was very helpful. She helped me get form filled out for a charge on my account which was not mine.

Every time we go in we get the best customer service!

KJ our sales representative was super helpful. He knew his product well and understood our needs. He helped us find exactly what we were looking for and we got a great deal. The staff in general were very nice. The store was very nice and clean as well. I would recommend my family and friends to shop at Ashley HomeStore. Thank you to the Lake Jackson staff and especially KJ.

My 3000 dollar bedroom set fell apart within a year. Our king size bed collapsed when my 100 pound brother sat on it

We went shopping for a couch at the Ashley Home Store in Lake Jackson TX and found the perfect one! We received great service and Mathew really got us a great deal!

Don’t buy from here. Go to Pearland if you absolutely have to use Ashley’s. If you are unlucky enough to have the sales associate order the wrong size piece, getting it corrected takes Months and it’s a constant run-a-around every time you go talk to a manager/associate. This is literally the worst experience I’ve ever had buying furniture. If you read this, please go somewhere else or a different location, because this place is horrible.

They catered to our needs and very polite and helped us find exactly what we were looking for very good service I been doing business along time with them and they have never disappointed me.

Second time I have bought furniture from Ashley. The showroom seemed a little small but there was a lot to choose from. Our sales rep was friendly and answered all of the questions we had. With his help, we were able to find exactly what we were looking for.

Austin the sales rep was great, no pressure and helped when ever we had a question and were ready to make the purchase!

Do yourself a favor and read the most recent reviews. Everyone has the same experience as me. I will never order from here again. My mother and I both had the same problem with orders getting to us. Hers came over a month and a half late as well as damaged. They would not take it back the day they delivered it and then everyone pointed fingers at each other to fix it. Fast forward many calls to Ashley and from ashley (at least 100) and no resolution. I also had issues with my order and still have not recieved peices that should have been delivered 2 months ago. I ended up cancelling a peice and was told it was cancelled and a refund was on the way to only have no refund and to be told it is getting delivered tomorrow when I do not want it anymore. Customer service points to the store and vice versa. The store also do not have a phone number they can pick up. Every time I have been in the store someone has been complaining to the manager and left with no resolution and here we are in the same boat. Increadibly unhappy with their service. I was also given a pillow off of the showroom floor not new in a box. a $150 pillow. Not in a box. Used. In a pandemic.

Shopped for a recliner at the Lake Jackson Store. Received great service from Paul. Very good price, very nice recliner, free delivery. All done quickly and hassle free. Will definitely be a repeat customer.

Austin was great help very on top of things!

I was greeted right away, no pushy sales and found what I needed quickly with a reasonable price

The absolute worst experience I've had buying furniture. They don't care if you get what you want only that they make a sale!! Pushy pushy people. Make sure you get your paperwork, ALL your paperwork if you go through their finance. Which is a joke. I will never go through their finance again not will I buy from them again. I didn't make sure I got all my paperwork. My mistake.

Every time we went to Ashley’s we were greater and taken care of. Our sales lady will always be our go to person.

Austin was very helpful and non pushy...simply asked what I was needing and helped me find just what I wanted.

Went in to just look at couches and Paul was a great guy! Getting some delivered soon! Thanks Paul for all the help! Was not expecting to purchase but they have awesome deals and awesome furniture! They will definitely help you until you are satisfied with your needs!

Good

Love the customer service! Very knowledgeable & friendly! Made our experience very delightful, will definitely be back!

Ordered couches and end table from the Lake Jackson location. The sales people are good but have to watch prices very close and make sure they are right. But after the good customer service comes chaos. I can’t get in touch with no one when I call to see where my delivery is today. Went up to the store to speak to someone and apparently they deliver whenever they want and don’t care to help after the sale is made. My time was just wasted while waiting for a delivery and wasted my time when I could have looked elsewhere like I am now! If possible I would have reviewed a 0 because the service isn’t even a 1.

Fantastic and energetic service! The furniture looks top notch and seems to be built well. If you're looking for all wood furniture, I definitely recommend them. Speak with KJ in Lake Jackson. Great financing options too!

People very polite and very nice service. I was glad I went in and decided to buy my living room sectional there, I got a great deal on it. Hats off to the lady that help me out Thank you Tutressa

My bedroom set fits wonderful, I love the way it looks.

We went in and purchased a sectional and coffee table and was to in would be ready in 4 to 6 weeks which seemed to be long time but we said ok. We were told they would call and give us an updated date for delivery since I didn't want to pay $278.00 delivery fee and would have to go to Houston to get it. 4 weeks later and no one has called to update us so I call them to be told it will be at least another 4 weeks. I find it absurd to take over 11 weeks after you pay for your furniture to get it. They tried to blame it on Covid even though that's why it was going to take 4 to 6 weeks. After checking around found out they have done the same thing to some friends of ours a couple years ago before Covid

I will never shop at Ashley again. I checked on my order 4 times and was given 4 different estimates. I waited so long for my sofas that the price dropped before delivery but I was still charged the higher amount. They said they couldn't adjust the price. They could, they just wouldn't.

We found quality, beautiful furniture in store and great service people. We will shop there again.

I visited the Lake Jackson, TX location to look for new furniture and the customer service was outstanding! Ms. Janice Smith asked if o needed help and I let her know I was just looking and she said ok. There was no feeling of being haggled. When I did find things that I liked she was knowledgeable and gave me helpful information that helped me to decide what would work for me. I purchased furniture for 3 rooms at this one visit and it was such an effortless purchase. She helped at every turn and worked to get me the best deals possible. I can’t wait to get my new furniture. If you go to Lake Jackson ask for Janice!

I have had the pleasure of purchasing two living room sets and a dinning room table in the last 2years. The quality of Ashley Homestore furniture is top of the line in my opinion. They'll work with you even if you don't have good credit. They have have so many styles of decor I'm confidant you'll find what you're looking for and more. I know I did and am extremely happy with my decisions.

Excellent customer service! Edit: The customer service is only good in store. Once they make the sale they don’t care if/when you get what you purchased. They sure make sure you make the payments on it, if you have the merchandise or not. I explained to them that I needed a new couch ASAP because I had already gotten rid of my previous one. Here we are 6 weeks later and I have received 1 out of 3 pieces of my couch. Every time I call it’s pushed back even more. How am I supposed to have thanksgiving at my house WITH 1/3 OF MY DAMN COUCH.

I only had to rate this ONE star but I wouldn’t even give this store or company that much! They have horrible horrible horrible customer service. They lie about delivery times. You can’t get anybody on the phone ever because “their system is down” We ordered back in September and our delivery date keeps getting pushed further and further away.. we are looking at the middle of January now.. and good luck trying to get somebody on the phone.. nobody wants to do their job rather here locally or corporately they just want to transfer you from person to person. That’s WHY people aren’t getting their orders! I don’t see how this place hasn’t went bankrupt or sued due to this! Pathetic!

We went in to browse, but the 0% interest for 5 years is a pretty good offer. Our salesman was helpful, not pushy, really got us what we wanted. The hardest part was deciding what to get when there were many options that fit us. In the end, we got more than we came for, but no regrets!

Horrible customer service. The manager needs to be replaced. She has no compassion or understanding. When I went in there with the issue. all she kept saying that it is my store it is my store it is my store. her and her employees are not on the same page cause they both told me different things. They are nice to you when they are trying to get your money but as soon as they get your money they are totally different. We purchased a new house and went to Ashley furniture for all our furniture . And ended up with a total nightmare. It took 3 months for them to deliver some of the furniture. After 3 months I canceled the rest and I now have two twin beds in pieces. The delivery guys told me that it could not be put together because they are both missing a piece. The manager says that all the pieces have been delivered. But yet that is not true. She is not helpful. When asked for a corporate number . She said there is no number this is my store I'm the manager. I wouldn't want this nightmare on no one... DO NOT PURCHASE FROM THIS STORE..

We had such wonderful and knowledgeable people helping us!!! Everyone there was very patient with us while we were making our decisions. Plus the furniture is beautiful. Would highly recommend to anybody searching for furniture.

The product I received was incorrect. I had once again go to the store as Noone would answer the phone. To keep it short, I was going to have to pay more to get what I had originally ordered as THEY ordered the incorrect item after I had given them the item number and showed them pictures. To keep the deal short and avoid all the RED TAPE I decided to keep the incorrect items and again ordered the items I wanted and that was on 10/12 with a promised delivery date of 10/24. On Thursday 10/22 I received the confirmation delivery email for Saturday delivery on 10/24 between 10:15am and 1:15pm. The order quit tracking their location so after a 20 minute wait I finally was able to talk to someone in customer service who told me the delivery was cancelled and a new delivery date of 10/27 was proposed. I was never contacted and I find this very unprofessional and after calling the store 4 times and not getting an answer, because I would like my delivery charge refunded, I will once again have to go back there and argue the point. The past 7 years my wife and I have spent approx.15-20k with Ashley, but this will be out last purchase with them.

Love the store and people, but I'm sick of being on hold with this store for a literal hour. I'm just trying to get ahold of the people in the back to pay a bill and I don't have a direct number, so I have to call the store, and get transferred, but I'm always on hold for at least 30 mins. I've been in the store and watched as a phone rang while no one even looked at it. There's plenty of people this shouldn't be such an issue.

To anybody else trying to get furniture here, I would not! You are way better off going elsewhere. Me and my fiance bought an $1,100 bed in the beginning of March, and the interest on the contract ended in may. We been paying $200 a month and it is October now and they said we still $850 to pay off. Their contracts are outrageous. Also we tried contacting the vendor multiple times to exchange our bed because our backs hurt everyday and they literally pick the phone up and hang up on us. We have to rotate our mattress 3 times a month. Again I do NOT prefer anyone purchasing furniture there.

I love Ashley’s Furniture customer service is excellent

Good quality just wish they had product more available

I'd give this place 0 stars if could. Pushy sales that aren't fully trained on their products or financing. Overpriced garbage furniture that is IMPOSSIBLE to get fixed. I've called their support 7 times in two weeks and every single person has a different idea of how their warranty service works, can't transfer me to anyone else, can't tell me when I'll get service, won't call back when they promise, and take an hour of hold time to get too... Honestly, you're better off with cheap IKEA furniture. When it breaks you aren't out as much and you won't have to deal with the awful service from Ashley.

Great experience!! KJ is the best at taking care of you! Will be back!!

Had a wonderful experience would definitely recommend to friends and family they are very helpful and attentive!

Tia Moore was very patient & knowledgeable of all inquires I made. Very prompt to meet & show me what store had to offer. Very nice personality & attentive to our needs. The whole process was quick & smooth. She was cautious to make herself understood when it came to the delivery window. She is an asset to Ashley HomeStore.

I had a great experience. I went in to the store to see about purchasing some furniture and I got approved instantly. They had great customer service and worked extremely hard to get me the furniture and dining set I wanted.

Great customer service!

Great experience buying a new king size bed frame and mattress. Got a great deal! EDIT- we ordered a mattress and bed frame on 7/31 and received half of our order on 8/22, the mattress, footboard and rails, no box spring or headboard. NO ONE has been helpful in tracking our items or giving us an actual delivery date. We have been told 3 dates for delivery and none of those have come true. We have visited in store, called, emailed, chatted and have received no help or clarity. Just the run around and blame game, “we can’t do that” “I don’t know”. Purchase your furniture from another store!

Ordered a kids bed set months and months ago... went up there to cancel because the order kept getting pushed further back.. ordered another one because I was told that bed room set will be delivered the following week.... yet again delivery status has now changed 2 more times. Tried calling the store in lake jackson and no one answer... tried calling customer service.. computer operator says call the store that I purchased from..

Poor customer service R.J the sales rep, very desperate to get a sale. Will even give you his personal cellphone # and will call and text you to see, if you changed your mind. I Was approved, then when I returned to make the purchase they said I had to run my credit again. Brought this to "Sarah" the manager she acted if she was concerned, but wasn't. Very rude, lack of professional and will actually lie to you. Shows lack of Education for employees and horrible customer service.

I purchased a mattress July 5th and canceled my order on July 7th. I never got the mattress or my refund. It is now September 19th and I am still waiting for a refund. It has been refunded multiple times I think we are on refund #6 According to the Ashley's furniture store in lake Jackson. Each time they have told me that it will be issued In 7-10 days. Each time it has failed. I used a debit card and they said they have to mail a check. Sara Longoria (store manager) thought it was funny that the assistant manager (Roy Miller) tried to refund it back to my debit card because they are not set up for that. She hasn't been helpful at all in getting me my money. They kept the merchandise and stole my money. I have been on the phone with their so called customer service where I spoke to Hailey brewer and she said there was nothing that she can do. She would call josh stretch on his cell to see if available. Of course he wasn't. He would get back to me at his earliest convenience. Never happened on September 18th. Hailey also told me that Sara Longoria was lying about not being able to refund the money to my debit card. So I called back and Sara said accounts payable is holding my money and rejecting my refund. Her hands are tied. So I call back to customer service in a different state and of course they had to transfer me back to Texas Ashley's furniture but before he was kind to let me know that they are able to refund the money. So then I get put in with Cindy L she won't give me any names but I already had them. Cindy then tells me that the reason Josh Stretch can't contact me is because the system is down and she will give him my information for him to contact me. Still nothing from Josh still no refund for an item I ordered in the store that I never received or even looked at. They just kept my money. Think twice about giving these people your hard earned money. Since all this I have found fb groups of all the people they have scammed and all their nightmares that Ashley's furniture has given them.

Great looking furniture and their finance options are very fair.

I didn't have any issues at all. Great help and got out fast.

This is the first time I've ever been to Ashley's home store and I was very pleased. I have been looking for some chaise lounges for several months and nobody seemed to have what I wanted so one day I was I'm at the mall with my grandson and I saw Ashley's HomeStore as I was leaving the parking lot and I thought I would just stop in and see what they had. I looked at quite a few Place lounges I didn't know they come in different sizes and I saw one that I liked and I took my grandson he's 9 years old back there to look at it and I showed him a few others but he happened to like the one that I had showed him. I'm not only walked out with one but with two. I got an excellent deal on it and it is now in my living room. It's big enough that if I had company I can sleep four to five people on it. I'm thinking about putting my king size bed in my living room and putting this in my bedroom LOL. I had a little loveseat before and now with my two chaise lounges I don't have to hear my grandkids say "move your feet, don't touch me, move over" LOL LOL. Science Ashley's home store.

The sales person was very knowledgeable and helpful. She helped me find the perfect living room furniture and got me the Best price.

Great quality furniture but its been almost two months and we still haven't received half of it, we were supposed to get everything a few weeks ago but now the couch is on back order and we won't get it for atleast another month. Last Saturday, we were supposed to have night stands delivered but they never showed up. Service in the store was good but follow through with the delivery is just disappointing.

Very helpful! Robert was very helpful even after the sale. So excited to get my new furniture

Bought two mattress sets from this location. Gail was the employee who helped me each time. Very professional and knows her stuff. Made sure I got the best deal and no pressure to buy atmosphere.

We were greeted by a nice gentleman by the name of Joshua. He has great customer service and helped us pick out the bedroom set that fit our style.

Great service! Everyone was very friendly and willing to help.

Very friendly and knowledgeable.

I went in with a general idea of what I wanted and what I needed, I dislike online shopping because I want to see what I’m purchasing. This is my first time furnishing my own residence and I couldn’t be happier with what I chose. Total cost was right in my wheel house and next step is waiting for delivery and seeing everything physically in its place. I was not rushed and was walked through the floor and shown a wide variety of options, this experience which was already a bitter sweet moment prior to my arrival was really turned into a great next step in my life. I want to thank Gail Freeman who was there with me through the whole process. Thank you for a great new experience.

Shopped at the Lake Jackson store and loved how attentive, helpful, welcoming, and knowledgeable KJ was. Just ordered some nice quality furniture and waiting on the delivery!

Shopping at Ashley was so nice. Was looking for something for extra storage, Tia was so helpful. Found what I needed at a great price.

The service was excellent. KJ was very patient while we took our time looking at different pieces of furniture. He would walk away so we could talk and then come back with various suggestions. He also told us about the great deals they were offering. We will go back!

Nice selection and helpful service

An amazing place to find a variety of items for your home at a bargain!

Great experience. Was able to get everything I needed

Found everything I was looking for!!! The staff was amazing. Can not wait to get my new furniture in my home!

Friendly service, very helpful assistance in choosing right furniture for my need and space.

Great customer service and very knowledgeable in their products, love the beds we got for our family, must see I will be going there for all my furniture. Great financing as well, this is the go to store, go check it out.

On May 19th my wife and I purchased a furniture set, we paid the full amount that same day. It didn’t take but a second for the company to deduct our money from our bank account. However it is taking them almost 3 months to deliver to us the furniture we have already paid for. It is July 17th and we are yet to see our furniture. I understand that there are some delays due to covid, but the wait we’re going through is ridiculous. The first scheduled delivery date was July 1st but if they had something earlier they would call us. May 22nd they call and left a voicemail that they will schedule us for June 20th. On June 20th we had to call the store due to no phone call or no furniture delivered, they said the date was never scheduled, we weren’t the first ones to have the same problem that day, and due to it never being scheduled the furniture we have paid for had been sold & delivered to someone else. They have rescheduled us for June 27th to July 11th to Aug 23rd! When they tried to reschedule us for Aug we went and spoke to Roy at the store who gave us some options and we decided with the best choice for us. We scheduled for our furniture once again for July 18th. On July 16th we received a text message to confirm, which we did and now today they called us to reschedule for July 22nd! At this point if we do not receive our furniture we will want our money back and gladly go to another store who won’t take this long.

I bought my couches from there ... Have them over a year and one of them the pain is fading a way the first week they send a tech and he painted and a mouth later it was the same ...so I paid the warranty cuz they toll me that it cover anything and now i now that they don't... If the products where good quality i dont think that will be happening may like in 5 or more years ..

JUNE 6 TH WENT TO THE STORE AND WANTED TO BUY 3000 WORTH OF MERCHANDISE I WAS TREATED GOOD BY KJ AND CRYSTAL THEY WERE GREAT HELP THERE WAS A SARA THAT WAS INTRODUCED AND WAS RUDE AND AGGRESSIVE BECAUSE SHE WAS TOLD WE ASKED IF WE COULD PAY CASHFOR THE SOFA AND LOVESEAT SO THEN WE HAD A EMERGENCY IN MEXICO FEW DAYS LATER DUE TO THAT I NEEDED TO CANCLE SARA STARTED YELLING AT THE TOP OF HER LUNGS I WAS SHOCKED I WILL NEVER BUY FROM ASHLEY HOME STORE I WENT TO ANOTHER STORE 2 HOURS AWAY FOR THE TREATMENT MY FAMILY FELT MISSED TREATED A GIL LADY ASKED MY DAUGHTER WHY ARE YOU HERE AS IF SHE WASN'T ALLOWED THERE NO PLACE OR PEOPLE THAT WILL GOVE THOS PLACE BUSINESS WITH EVEIL EMPLOYEES I STILL HAVE NOT GOT A REFUND AND NEED HELP

Tia in Lake Jackson is simply wonderful. My husband and I couldn't decide which furniture to choose. 3 trips to the Ashey store and 3 different quotes, Tia helped us choose the right furniture for our new home. She went way beyond the everyday customer service. Tia is very helpful, kind and awesome person. Great store, great staff! Will recommend Tia and the Lake Jackson store to everyone.

I went in to buy a couch, I ended up financing a couch a really like. I was told my couch would be delivered on the 24th of June (never delivered) then I was told told the 10th of July, then August 20th. They kept pushing my date back so I went into a store only to find out the couch a orderd has been discontinued! I've been paying for something that was never coming! Horrible Business!

It was great quick and courtesies.

Miguel was incredibly helpful. Looking forward to our next purchase.

I had a pleasant experience picking furniture out with Gail at my local store in Lake Jackson, TX on Thursday. I had to go back Friday to finish the payment. I decided to look online to see if I could find it cheaper...... The local store website has a policy that states if you find the exact furniture somewhere else cheaper, they will match the price! I find a couch and loveseat which is made by the same manufacturer and is the same item number at a different store for a much lower price, and your employees refused to match the price. The manager stated the ad had to be from a business in Texas. Your policy does not state that! The entire time I was standing at the counter speaking with the manager and the finance lady, the finance lady was looking through her cell phone that was out on the desk. I told the manager I wanted to buy the furniture today and asked repeatedly what kind of deal could he offer me and he said that he would look over the next 30 days. ARE YOU SERIOUS?!?! YOU DON'T WANT MY MONEY??? I am extremely unhappy! I have lived in the Brazosport are for 47 years and believe in keeping business local! But not this time! I will happily take my business and money somewhere else!

This local store does their best to be helpful, however Ashley Furniture as a company has some major flaws in their internal supply chain resulting in extreme delays in delivery. I purchased a bedroom furniture set on May 24th, and I was told that the furniture would be available starting June 6th. I had a moving truck rented for my move, so I went to their warehouse for pickup on an agreed upon date. They notified me that furniture I ordered wasn’t at the warehouse, so they told me to ask my local store for free delivery and installation, which they granted. Since then the delivery of the furniture has been rescheduled by the company three times because they didn’t have it ready, thus delaying delivery 2.5 weeks. They will not discount the furniture and have not communicated the reasons for the continuous delays. The next delivery date is June 30th, but I am not confident that the furniture will arrive then. DO NOT BUY from Ashley Furniture unless you are will to wait a long time for it. I will not be buying from them again.

Good selection of living room furniture. We were able to find multiple sets that would have worked for us and are happy with what we ended up with. The store associate was very helpful and accommodating without being pushy. Thanks

Great service

Really good service and quality materials on furniture thanks for the good service today

Very respectful people and really try to get you the best deals possible I really would recommend this location

Great purchase experience. Price matched online price for my entertainment system and saved me a little more on my in store purchase. As well as my new dining table

Update to my previous review: We are unfortunately having the same delivery date issues we had years ago when dealing with Ashley furniture. They will tell you an early date to get the sale, that is strictly our opinion, and then delay delay delay. This is now the third time our order has been rescheduled. Its extremely frustrating especially when you are trying to plan your life around this delivery date. We dealt with this before and were hoping it had improved however the phone representative informed me most orders are rescheduled at least 2-3 times!! That is extremely poor customer service. We won't buy from Ashley again.

From the moment we walked in I felt comfortable and welcomed. Our salesman greeted us almost immediately and helped us through many back and forth decisions on sofas and recliners. He was very knowledgeable and even after we made our purchase I had to call him for a question I thought of after the fact. Luckily he gave us his cell and he answered immediately and had an answer for me. Delivery was on time and the guys delivering were very professional and courteous. Overall so happy with our purchase and will be returning!!

At first I want sure what I was going to get when I walk into Ashley’s store . Then KJ. He was our sales person, He was very nice and helpful , when I decided which sofa I wanted to get and table . When I go back again real soon, I will get KJ to help me and my wife again.

Great service !! Sales associates was very helpful.

Furniture seems very poorly made.

Tia was amazing!! She was helpful and polite. She directed us to our perfect couch. A+++

Great service Miguel answered all questions was able to order the color I wanted.

Gina was very helpful, and answered our questions. She was very professional and knowledgeable about their products.

The sales people here were very nice. They were very patient while my hisband and i looked around. Overall great experience

Great service and awesome help, we got just what we were looking for at a great price, definitely would come back and shop again

Awesome customer service. We knew what we wanted and Janis Smith at the Lake Jackson,Tx. location was a pleasure to work with. Great conversation and plenty of information acquired about the furniture we wanted, including the weight of each piece(Replacing our RV Furniture) it’s really important information. We will be shopping here in the future. Thank you again Janis Smith, we will tell anyone that is looking for furniture to visit you!

Very helpful staff!

Robert Crossler the sales manager took care of me in a quick and professional way. Helped me with a problem I had online and got me a better deal. Will go back to Ashley HoneStore in Lake Jackson TX for sure.

Gail allowed my wife and I to shop with no pressure. She was very attentive to our conversation and our taste. Gail also detected the quality of furniture we desired and pointed us in the proper direction. She, along with a co-worker and a financing specialist stayed an hour beyond closing time to finalize our purchase and set up delivery. We HIGHLY recommend Ashley Home Store in Lake Jackson! A very pleasant buying experience!!!

Sales manager Robert Crossler was knowledgable and Courteous. He beat his competitors offer and made us very happy. We will not hesitate to go to Ashley for our next furniture purchase!

Thank you so much Isabelle and Juan. Yall helped us find exactly what we wanted for our new home as well as helped us get an AMAZING price. Yall were so friendly and everything went smoothly.

Robert was awesome when purchasing our living room furniture.

Gayle was very polite and helpful

Terrible on delivery! Box spring back order and poor Manager hospitality. i ordered three very nice bedrooms sets from the Lake Jackson store. We also picked out box springs and mattresses for all three beds. Upon purchasing all of the items we were given dates on when the furniture was to be delivered. We were okay with the dates. Our furniture was to be delivered on Friday Feb. 28th between 3:30 pm and 6:30 pm the driver did not show up until 9:30 pm. the delivery guys looked tired! at that point we were told that the box-springs were on back order, What good are the beds with no box springs? and would show up on 3-10-20. - that's today -Still no furniture. I went to the store to find out what was going on. i expressed my concern that it was taking to long. The store manager "Sara "that had been their for only two weeks informed me that it had been delayed again until 3-20-20.- She didn't seem to care because she raised her voice and said that's just the way it is - and ask me to leave her store. Wow! that was a shock. i let her know that was not a problem! She lost my business if i'd known this would of happen i would have bought the Mattresses and box spring elsewhere.

Johann was an excellent salesperson and very knowledgeable and helpful. Will definitely be recommending him to all my friends and family for their furniture needs. Thank you Johann!

Johann helped me look through some options for my living room will definitely be coming back to pick out more furniture.

Great experience here with Tia and Johann. Very helpful and answered all my questions accurately.

Johann and Tia were very helpful sales associates. Loved our first experience here.

I went in and got my bedroom and living room furniture with Robert and Crystal they helped me answering all questions and with great service I recommend all family and friends to come see them .delivery came delivered in less then a week set up quick clean and great service thank y’all will be back soon

The store was nicely laid out. The sales associate that I dealt with was knowledgeable and very friendly and not pushy. She found exactly what I wanted and explained all options.

Great furniture selection & whatever they don’t have in store they have kiosk to pick from! Great service and quick process! Made furniture shopping quick & simple !

Robert is a great manager and always ready and willing to help! Process was easy and will go back!

Johann was excellent. He was very knowledgable and courteous.

Purchased couch and recliner, service was great, thank Roy Miller and Johann Rodriguez.

Tia Moore she was an amazing sales associate I would recommended this location to anyone, We went 2 times and saw tia Moore she’s a great and I’m loving my furniture!!!

I walked in just to ask a question on financing and online offers and walked out with a whole order placed. Johann helped me find even better designs and deals. Can't wait to get my new furniture delivered!!!

Crystal is awesome I definitely recommend working with her, she did a great job helping me find the furniture I needed!

Great service !! Ask for Roy!

Came into to smiling faces. Emily greeted us and gave us details and breakdowns of every piece of furniture we where interested in. Any questions I had she knew right away. Crystal kept us informed and had plenty of laughs to keep us entertained during the ending process. Cannot wait for my furniture to be delivered!!!!

Great comfortable environment. Very helpful staff with no pressure. Easy looking and easy buying.

kJ was very friendly and helpful I would recommend him to friends he has very good customer service. Thanks KJ

They lie. Don't trust them about warranty or anything they say. And if you do choose to use them, double check your delivery is what you paid for. Yes, I recently mad a $5000 purchase from Ashley Furniture in Lake Jackson. DO NOT BUY FROM ASHLEY, THEY LIE Now they want me to put my info out on the internet for all to see. Ashley Furniture: Why not go do a little work and check your records. I told you where I bought it and you have my name here. Y'all see. DO NOT BUY FROM ASHLEY FURNITURE,

Great customer service Gail Freeman is one of the best salespeople I've ever dealt with Good prices, quality furniture

Beautiful showroom. Very nice, helpful, patient staff. Highly recommend!

Go see Darrell at Ashley, he is awesome !!!! Great prices awesome staff

Hope it all works out

We had a very friendly and helpful salesman and look forward to buying more furniture at this store!

I was greeted exceptionally well, friendly, was not pressured to buy, helpful, I felt comfortable in the store.

My first visit was great. Roy helped me out & was so friendly. The 2nd time I came to purchase a queen bed from a box, got home, it was the wrong model, had to return it & place a new order to get delivered and sent to store from warehouse in Houston. Went to pick it up a week later & the box was very small. I told the mgr. that it looked like a twin, he said it was. I told him I ordered a queen, same as the last bed I took that was the wrong type. He apologized but I had to pay an $8 difference to get my correct bed (I don't even remember why) Now here it is a week later & I try calling to get the status on my bed, call & it just rings...It's crazy that after all the mishaps with getting my bed, they don't even have the courtesy to call & let me know it's in. I'm done with this place.

STAY AWAY from Ashley Furniture DO NOT BUY FROM THIS COMPANY. I purchased over 5000.00 worth of living room furniture from this place in December for my son who just moved to Lake Jackson and to this date 1/28/2020 they are still trying to deliver furniture that keeps getting ordered wrong. My son has to leave work every time they deliver the furniture to sign for it and so far he’s had to leave work a total of 4 times for delivery. This is unacceptable. I called customer service and was put on hold more than 4 times and hung up on 2 times. Customer service told me I needed to call the local store because they could not do anything about it. So I call the local store and go figure customer service did not tell me you have to press 3 to speak to a store representative. But you press 3 and nobody answers and don’t leave a message because they will never call you back so you have to keep calling and calling until someone answers . So I finally spoke to a lady named Ricki and she told me there is nothing she could do because she’s just an “office manager” and that a “Store Manager “was the only one that could authorize any return but guess what he was out sick with the flu. I doubt that the store only has one “Manager” so she said someone would contact me on Monday. So guess what Monday came and went and still no phone call I had to call back and press 3 to speak to a store associate but again nobody picked up after 10-15 min of calling and calling finally someone by the name of Jimmy Castaneda who he said was the GM but guess what he could not authorize a return because only the customer service 1-877 number can authorize a return. So I call them and they say they can not authorize a return and that I have to call the store I purchased the furniture from so they are just giving us customers the run around. Customer service for this company sucks the managers and GMs do not care about customer service at all this is the worst service I have ever received from any company I have ever purchased anything from Ashley Furniture should be very ashamed of themselves with all these bad reviews and customer service they need to retrain upper management and GMs because they are very very bad at business also check yelp reviews they have a ton of bad reviews as well. As I said before stay away from this company if you decide to buy beware. I WILL NEVER EVER BUY FROM THIS COMPANY AGAIN AND WILL TELL MY FRIENDS AND FAMILY ABOUT THIS EXPERIENCE AND TO STAY AWAY FROM ASHLEY FURNITURE FOR SURE!!!!!!

(Translated by Google) Muebles.bonitos good place to look elegant (Original) Buen lugar para buscar muebles.bonitos y elegantes

If you need furniture in a timely manner, don’t go here. I recently moved across country and needed to furnish the house I bought. I needed just about everything. I’ve had Ashely furniture before and it held up nicely so I thought I would give it another try. Considering I had no furniture, my first concern was the time in which it would take to have everything delivered. I went in, picked out some things before my closing date, and asked if they could be delivered the day I close. The rep assured me that they could, but when I went in to go pay everything off, they told me that they couldn’t deliver it until 5 days after the date I needed. Ok...I could deal with that. Well the day comes for the delivery, and they show up with less than half of what I bought. Not only that, some of what I did get was damaged so they had to take it back. 3 of the 6 dining room chairs had every bolt completely stripped out, my daughters head board for her bed had a chunk broke off the corner, and the dresser drawer for my dresser was broke. I called customer service to see where the rest of my furniture was, and when we could get the damaged items replaced. They informed me that some was on back order, some was on a different truck and so on. My husband and I both took a day off of work the day the furniture was supposed to be delivered to assure everything was good. Now we have to take multiple days off, and my daughter still has no bed. The rep on the phone refused to assist me in any way until the conversation got heated and I asked to speak to a supervisor. At that time she said “they will tell you the same thing I am but hold on!” She was a little more willing to help when she got back on the phone but never connected me to a supervisor. I called the local store to see why there was never any communication in regards to the multiple delivery dates, or why so many things were damaged. I ended up having to cancel some items as the dates were too far out, and my daughter is still out of a bed for another two weeks. Never again will I shop here. They are supposedly sending me a check for the delivery fee which was discussed prior to all of this and $200 for all the mess, but it took a long while and multiple conversations to get that. Needless to say, they are difficult to work with and their communication sucks to say the least. Update on this: I have finally received all my furniture, which took over a month from the original promised date. I’ve had to return/exchange some things here and there due to them being damaged either upon delivery or faulty products in general. I was working with a very nice lady who has promised me some compensation for all this. It all sounded good before everything was finalized, but from the sounds of it, they are not going to help. During the initial transition from the very first visit to the store, part of the negotiations were that they were going to credit me back the delivery fee. Keep in mind, this was promised with the over all price, not something they were going to give me for all of this inconvenience. Now they are trying to say that the store gave this to me for all the trouble and they are not sure if they can allow anything else to be credited. After having to take off many days of work for all this to be delivered, rescheduling Christmas at someone else’s house, and not being able to return everything and just get my money back, now I’m dealing with this. I’m not asking for a lot, but what was negotiated at the time of sale, has nothing to do with all of the issues that have happened since. Lord knows if I could of predicted the future, I would of went somewhere else for sure. I’m asking them now to please make this right. Everything seem to go wrong with this, at least compensate your customer with something more than this. Hopefully when this is all said and done, I can walk away without a bad taste in my mouth and not regret so much that I entered that store. Just make it right.

They were very helpful

Troy was a great help with my purchase of Table and chairs! Fast service and very knowledgeable person. Thank you for helping, it was a great experience. So anyone need anything ask for Troy in Lake Jackson store!👍

Purchased 25k worth of furniture from Ashley in June of 2018 after Hurricane Harvey. Ashley warranty runs out after a year. We were told to purchase the Montage warranty that it would cover everything else up to 5 years. Guess what, it has only been a year and a half now. Montage does not cover staples coming out the furniture, backing coming off the couch, cushions splitting at the seams. The warranty is a joke! Shame on you Ashley furniture for taking advantage of people who have been flooded out of their house and lost everything.

Very helpful, knowledgeable of their products, patient, and helpful and friendly with my crazy kids. Thanks Roy and Issabelle!

I really enjoyed my experience here, they were very patient with me and worked with me and my budget to get me what I wanted! Will definitely buy from here again.

Gail was great to work with. Def would but again. Purchasing was a breeze

Tia is AMAZING! Great quality and service! Thank you Tia! Update- We had a terrible experience getting our furniture delivered. We are by far not the only ones. We have friends right now still waiting. We asked for the General Managers info and THEY LAUGHED AT US! If you need furniture NOW, go somewhere else.. The employees were nice but management is a JOKE. Get it togeter! By the way, WE PAID CASH UP FRONT (over $5,000) so no matter how you pay, good luck!

Avoid this company. I am now having to wait on a call for the fourth time to fix faulty product they delivered and set up. Every time they tell me someone will call between 24-48 hours and they NEVER do. They hand it over to a third party and they never call. They tell me there in nothing Ashley furniture and do and it's rinse and repeat. They won't even give me a number to call the third party? It's been a month and "there is nothing they can do" but they sure are spot on with sending me a bill.

If you buy from Ashley's, their third party 'white glove' delivery service is terrible. They will be late, no phone calls, very unprofessional! Ashley Homestore is done with you after the sale, they could care less.

We recently got a bedroom set from Ashley Furniture in Lake Jackson Texas. Right after delivery and set up occurred and we began putting clothes away we noticed that a drawer did not open all the way in the storage under the bed. Not sure why the delivery and set up men would have left without checking? We proceeded to call within 10 minutes after they left to the customer service department at the Lake Jackson location. We were asked to take a pic, email it to them, and we would hear from a technician within 24-48 hours to come out and take a look. No phone call, email, nothing. We were unable to get back ahold of customer service to follow up. Tried to call our sales rep who graciously gave us her number to ask for help, left 2 messages, no response. Tried calling Ashley in Lake Jackson customer service number again, multiple times and was put on hold and then disconnected every time. Our experience has been very disappointing and we still have a drawer unable to open.

Great prices!!!

This store is a joke, i have been calling them for two days now to make a payment, and they never answer the phones.