Ashley Store Longview, TX

Jeff and the rest of the staff were very helpful.

Quick welcome from our associate, Derrick. Very clean and well organized stock on display. Derrick was very knowledgeable about the furniture we were interested in and all options available to us. Extremely kind and helpful young man.

I have been a loyal customer over Ashley’s over 10years while living in Fort Hood. Now living here in Longview, I entered and the greeting was exceptional as well. The experience was a 5/5, Michael you did your thing, superb customer service. Good credit, No credit, Bad credit this is the place to go ask for Michael, he can definitely get you fixed right up. #satisfied2025#

Great sales experience, very impressed

(Translated by Google) At first everything was fine, the seller was very friendly, but when it came to delivery I didn't receive what I wanted. The seller made a mistake and ordered something very different from what we ordered, and it wasn't the fault of the person who delivered it. When checking the order, it was what was on the receipt, so it was the seller's fault for not ordering what we wanted. Then I called the store and no one answered. I would have to personally take the merchandise to the store, which would cost me time and money. (Original) Al principio todo bien el vendedor muy amable pero a la ora de la entrega no recibí lo que quería el vendedor cometió un error y ordenó algo muy diferente a lo que pedimos ni fue culpa de la persona que lo entregó al revisar el pedido era lo que estaba en el recibo así que la culpa fue del vendedor por no ordenar lo que queríamos después llamo a la tienda y nadie contesta tendré que llevar personalmente la mercancía a la tienda lo que me costará tiempo y dinero.

Very polite, helpful all around great place to shop.

I had a great experience. They asked me what I was looking for. They gave me 4 options, I picked one of the 4 I was in and out in 30 minutes. Great experience.

Everything was fine and we would recommend a friend or family member

Great customer service!

i would give them a five star. The customer sales rep at the location was amazing Derek Miller, however its become a nightmare to get the couch to delivered. The date to expect it has went from 7/16/25 to 7/17, 7/18 to now sometime next week. spoke with maria in escalation then to another one that didnt even understand what the sysyem was saying and is now waiting for a call back from warehouse. So who knows when Ill be told it will be here. I have never had such a experience.

Everything was great until the pickup. It didn’t go smooth. Otherwise I am very satisfied

Very friendly staff, great prices beautiful furnature .I had a great experience dealing with Jeff at the longview location.

Tate was very professional and understood exactly what I wanted. Great experience

My wife and I moved to the area and need furniture for our living room, dining room, and two bedrooms. When we went to this store, our plans were to just get some ideas and check out some other stores. We were greeted by Derrick and he quickly told us their specials and where certain items were located. He left us look around on our own. Once we found the stuff we liked, he went with us to make a list and get us a total. We were never pressured into anything. We were given the price list and went on our way. We didn't look anywhere else as we found everything we wanted and were greatly impressed with the salesman. We came back two weeks later and got with him again to finalize the purchase. He was extremely courteous and helpful. We highly recommend this store.

Jordan was very knowledgeable and efficient. Great selection.

Great experience

The customer service so far has been outstanding! I delayed ordering my couch and when I decided to order, it was effortless. I also delayed the delivery so I haven’t received my order yet but if it’s like the service, I’m sure it will be a good experience.

Had a better experience than I expected. I found some furniture I really liked but their prices were high! They have nice sales people and they aren’t pushy. Everything in their store is priced to finance. All tags have a per month price because most people finance their furniture. It was a productive stop to make.

Good salesman,friendly

My salesman was very helpful and fun to work with. I ordered a Sofa and recliner and I am happy with the purchase. This was in the Longview Texas store.

Quick and easy, I received a great discount!

Great service. Very likable salesperson.

Tate was warm, relaxed, and highly knowledgeable on the pieces we were looking at. Made our shopping experience one and done and helped us save some money in the process on some BEAUTIFUL new furniture for our new home. Thank you guys. ⭐️ ⭐️⭐️⭐️⭐️

Super friendly staff!!!!!

This experience was amazing!! We bought a couch, chaise, and kitchen table with 6 chairs. Trayana was well experienced and questions she was unable to answer she was honest about and seeked assistance from her manager Josh. These associates are not just in it to make sales, they truly care, and listen to what you want and need. We will always return to this store for any futures furniture, lamps, rugs, or even pillows. We have been in alot of Ashley stores and this one super seeds all of them! Thank you for listening to our families budget and finding us the perfect furniture for our new home! After a long move from Kansas to Texas, they made it easy leaving a lasting impression!

Tate was extremely helpful helping us with the buying process and was very friendly!! Highly recommended!!!

Very professional and fast. Very nicely done!

Jordan did a great job in assisting me with my purchase. He answered all of my questions, and got a better deal than I expected.

Great customer service, great atmosphere, no high pressure sales techniques. Genuinely nice employees 👏 Shout out to Jordan for helping me pick my new coding chair!

Ashley furniture salesman was so thoughtful and helpful. I be be buying again soon.

Very helpful

excellent service and attention!!!!!

Jeff was very helpful, informative and efficient. I was in a hurry and he didn’t waste time trying to sell me random stuff just showed me what I was wanting.

Jeff at Ashley Furniture in Longview is the BEST!! We've purchased our first Temperpedic mattress from him, and it is nothing less than amazing!! This guy really knows his stuff! Super nice guy, educated well in Furniture. He didn't make us feel pressured, it was the best experience I've ever had purchasing Furniture. This is where we'll be Furniture shopping from now on!

Good experience in every aspect.

Derick Anthony was so patient & attentive… He’s amazing & was quick with the transaction..

Derick was a great salesman. No hard sell, and he didn’t bug the crap out of us. Happy to give him the commission.

I think you need to explain more details and what your customers are getting their self into before they sign papers so there can have a better understanding. What they are looking at.

Courteous

My salesperson Derick was very kind and knowledgeable! Thanks Asley for a great experience!

Was professional sale man ..finished our purshase un few minutes

The salesperson was very helpful and knew where everything was when I explained what I needed and wanted took me right to it

Derek was great! Very knowledgeable and wasn't pushy. Will definitely be shopping here again for my future furniture purchases.

Very good service plenty of help

We walked in was approached immediately by a salesman and told him what we wanted. He led us to the recliners and second one he showed us was what we wanted and bought two of them. The salesman was James Sleight.

Short, sweet and to the point. Picked out our love seat...in/out within 20 minutes. Great discount also.

Thank you James! Great place to Shop!

I enjoyed my experience there with Mr.Jeff he greeted me with a friendly smile went right to work on helping me of what I needed he made sure I was satisfied before I left the store he wasn't a hurry up and buy salesman very pleasant and helpful man good vibes 😊

Derrick helped me pick a couch and coffee table out. He was patient and had ALL the answers to questions i had. He put mind at ease and treated me like a friend he hasn't seen in a while. I stopped at other furniture stores and was extremely underwhelmed with other companies prices and lack of customer service. I am proud to have made a decision here at Ashley's and I will certainly consider future business when the time comes. Thanks for everything!

Derick was awesome salesman. Worked well with me

John fixed us up. He is very knowledgeable and accommodating. We got a fair price and quick delivery.

Derek was knowledgeable, efficient and lead me to exactly what I was looking for. I will be back.

Great experience

Very good customer service. Good prices

Good

Miserable experience. Had to fight with them to warranty a brand new $600 chair that arrived in not working order. Sales person ignored me and they direct you to a site to handle any issues and just have you jump through never ending hoops presumably hoping you will just give up. Awful place to do business. Never again.

Great transaction and price

Excellent service

Jeff Bridges did an excellent job! Our experience today was very good, Jeff was attentive and knowledgable. We were allowed to weander the store and view all the pieces this store had. We settled on a mattress and powered base for back and leg raising. Jeff explained all aspects of the base in terms we understood. Jeff did not pressure us and for me thats a real big PLUS! Thank you Jeff!

The salesman was very nice and pleasant to talk with Showroom was well laid out

Amazing experience with James. He found just what we needed at a reasonable price. Will shop there again.

James is a great salesman. Thanks so much for your time!☆

Jordan was great, very patient with us as we walked the store and went over all our questions. He throughly went over our payment options and pricing and we made a purchase. Highly recomend working with Jordan for your next purchase.

Great customer service. Jordan worked above and beyond with us all along the way, at our site and in the store.

Arrived on time and got my furniture ready efficiently

Found the perfect "accent" chair at Ashley! And Derek couldn't have been nicer or more helpful! No high pressure sales pitch, just really nice people helping you out!

Shopping for furniture is very difficult making a large investment that you don't do very often and I was greeted by the salesman very politely and he was very informative and help me decide what I wanted to get with my situation at the house regarding pets in space I'm very satisfied with my experience at Ashley Furniture I would recommend it to anyone it was Top Notch I went to several places online and in person and my experience has been good the only thing it took a few weeks to get my furniture but I'm very happy with it it's it's exactly what I wanted and more actually

Awesome job Derek !!!

They were very nice and They were on time and the furniture looks Great 👍

Derrick & Ryan provided top notch service. They showed us around to all of the different types of material and styles there were to offer in sofas and recliners. They were very knowledgeable of all products and took the time to help us understand all of the options and choices. In the end of our visit we got everything we needed and more in the furniture for our home. Thank you Derrick & Ryan!

Went looking to update our furniture needs and was pleased with what we saw. They are not high-pressure salesmen. They are very knowledgeable about their products and ready to help with all our needs.

Beautiful living room furniture, nice bed, and a great salesman (Tate). We had a great experience at the Ashley showroom and are enjoying our new furniture and bed, so far. Tate made John and I feel so confident about our purchase that Ashley will be our first choice for future furniture needs.

Jeff B. is an awesome salesman, very knowledgeable and professional!!! It was all a pleasant experience, no pressure.

Jeff Bridges is a friendly and helpful salesman. We'll definitely go back to see him when we need to shop for more furniture. The store has a wide selection, even multiple options of living room furniture for taller people.

Guys were great. Very quick delivery and setup

Derek is the best salesman! Remembers me when I come in to buy furniture, is polite, courteous, and knowledgeable of the products.

Dereck Miller was great to work with and had all the answers to our questions. He gets a big thumbs up from me and my wife. Thanks team Ashley for a great salesman. Bill & Elise

They were so sweet and I love my couch thank you again

We purchased a recliner from your Longview store. Our salesman was James and he did a fantastic job helping us! He also took the time to educate us on mattresses and the healthy sleep that can be achieved by purchasing the correct mattress. He was very knowledgeable, and it was a pleasure learning what the different mattresses had to offer.

Found what we wanted and got a fair price.

Very pleasant buying experience.

I went in to buy furniture and was directed to "Pre-qualify" for their 0% credit card. I asked the associate Derek if it would be a soft inquiry or a hard inquiry. He assured me it was a soft inquiry only. Lie#1 I decided to pay cash instead of using their card. I bought a leather couch and dining room table and chairs totalling 5,800 dollars. My wife liked 2 pillows and we asked if they would throw those in as a bonus and Derek said yes. Lie#2 I called later that evening to verify those two pillows would be delivered with the couch and dining room table and chairs, again Derek said yes. Lie#3 Items were delivered but no pillows. Then I went back to the store to ask what happened...the manager says they don't throw pillows in as a bonus. Lie#4 I get a notification from my credit monitoring that a new Ashley credit card is open and a hard inquiry on my credit. I asked the manager if this is a mistake and they tell me it will "go away" in two days since I didn't use it. Lie#5 If I could give this place negative stars I would. The management is the worst I've ever seen and the sales associates lie to their customers repeatedly. They just lost a customer for life. I'll take my business elsewhere.

Great friendly service. Purchasing was easy and convenient. Sales representative was knowledgeable and informative.

(Translated by Google) Excellent treatment, they treated us very well. I highly recommend that furniture store. There is a variety of beautiful furniture. (Original) Excelente trato nos atendieron muy bien recomiendo mucho esa tienda de muebles ahí variedad de muebles hermosos

My delivery was the last one for the day. The guys did a great job setting up my furniture.

Jeff was fantastic! Really worked with me. I would want Jeff to be my saleman again. Ashley has always been my furniture store no matter what town i have lived in

I had the greatest shopping experience at Ashley Furniture Store. Jordan did an amazing job helping me with the whole process! He & his team were very informative about the different types of fabrics & what would work best in my home. He was very patient with me, a great listener, & answered any questions I had. He even worked after hours to help me complete my purchase allowing me time to drive home & discuss the options with my family.

Super fast. Made it easy for me.

Derick was awesome and got us exactly what we wanted for a reasonable price

The only reason for 4 instead of 5 is the language barrier. I don't speak Spanish and the delivery guys didn't speak much English.

Very good customer service.

We had a great customer experience with Jeff B. He was knowledgeable, helpful and has a great personality/ sense of humor. Will definitely do business with him again.

I was greeted by Jordan Epperson. He walked me through the specifics of a chair I wanted. Jordan even worked with me on his own time after work to completly satisfy me. Jordan was great and went well above and beyond.

We went in to purchase a whole house of furniture, talked with the salesman and told him we did not want any pressure toward certain items. He listened to what we wanted and helped us find exactly what we needed. Would recommend highly

Great service and not pushy at all.

Michael was extremely patient with us. He was incredibly helpful and knowledgeable. By listening to our needs, we were able to find exactly what we were looking for. The Longview store has a wonderful selection for every room as well as various prices and financing options. This was the most enjoyable mattress and furniture shopping we have experienced. Thank you Michael!

Went in Just looking for ideas and ended up purchasing multiple items. The salesman was able to make some fantastic deals for us

Very easy interaction. Jeff was great and very happy with our purchase!

Jeff and Ryan were great! We really appreciated the no pressure sales aspect of our experience and purchase!!!

James was very helpful and informative.

Friendly people and quality service. Our sales rep was Jordan he was helpful and patient with us. Great experience, would shop here again.

Salesman was very friendly and knowledgeable

My wife and I had a wonderful visit. Our salesman was great and helped us so much. Thank y’all again from the Parker Family

Ashley's is the only place that I buy my furniture. Awesome people who really cares and works wonderfully with me. No pressure whats so ever! Great team!! Jordan was wonderful. Thanks Jordan!!

We had a great experience with the Purchase and the delivery. We love our new love seat and end table can’t wait to get the chair next week. thank you. Roland and Linda Gillispie.

We recently bought a bedroom set and sectional couch from Ashley. Jordan was our sales rep. From the moment we walked in the door, we were greeted and given all of the information we were looking for. Jordan was great and answered all of the questions we had. He didn't hover over us the whole time we were browsing. He was very patient and knowledgeable. He made sure we got the most discounts we could get, which we appreciated! I would recommend Ashely Furniture in Longview for your furniture needs.

Helpful friendly staff!

I felt Jeff Bridges was very knowledgeable and listened to what we needed. Good job!

So much to select from. Ask for Jordan, he's great! Prices are really good!

James S. was very professional & knowledgeable about the items we inquired about. No pressure sales & did what he said he was going to do.

Michael was very congenial and professional. Not pushy! We got the perfect sofa set! Thank you!

I explained what I was looking for and the salesman was able to help me find find the living room furniture that worked for me.

Dereck was incredible and we will continue to shop with y’all. He deserves a huge raise, such a great asset he is to your company!

Ashley furniture never disappoints. Derek was quick finding exactly what we wanted and patient as we were working through a weird product replacement claim through the damage protection plan we purchased. We will always be Ashley people.

Great customer service. Very knowledgeable!

I believe the assistant Manager James could have given us a perk for spending the amount of money that we spent in the store! But our associate Tate was very patient and helpful. I know when we shop at Ashley’s again we will ask for him! There should be some kind of perks or incentives given when you spend the amount that we spent! Thanks!

Salesperson was very cordial and patient. Was not pushy but was readily available to answer all of our questions.

Had the best service ever!! Jordan went above and beyond to make sure all expectations were met. His leadership team was very supportive as well. Will return again in the future.

Michael was fun and informative. We enjoyed his professional service and friendly nature. No pressure and ready to help

Our experience was wonderful. Our sales rep, James was very helpful, respectful and patient. We are excited about our purchase and cannot wait to get it delivered!

We always come back because the people are so nice and the furniture last forever!

Treated very good at Longview store.

Excellent service. Michael was so helpful and very knowledgeable of all the products.

Michael was very helpful. I would definitely use him again and recommend him to my friends

My salesman Michael was polite, friendly and extremely helpful! He definitely went above and beyond.

James and Michael were great to work with. They really knew their stuff

If you are looking to buy furniture, this is your place! Amazing customer service! They work with and make sure you get what you are looking for and that you are satisfied! Highly highly recommend ☺️

The salesman Jeff Bridges was great but the rest of the experience is leaving me sour. Bed was delivered with one wrong bracket. Driver just wrapped back up to put back on the truck like who cares.. The store was no help. Talked to someone over the delivery guys phone, now he won't call us back and all other phone numbers are maned by robots Absolutely zero customer service after the sale.

Good furniture shopping experience.

Justin was very helpful and knew what he needed to make the sale.

Incredible prices, great quality, and the greatest salesman ever. Tate (Tator) is efficient, knowledgeable, helpful, and has such a great personality that you actually want to buy something from him. D. Todd

D Anthony was very helpful and not pushy

My salesman was great, delivery guys were great. BUT, there was a mix up on part of our bed frame and no one wanted to help. I called several people and got no where. We fixed it ourselves. And did not hear back from Ashley’s at all.

The salesperson at Ashley was very polite very honest and quoted me a very good price on the furniture I bought I would highly recommend Ashley Furniture for future sales

James, the salesperson was very patient kind helpful, and knowledgeable

This place DID NOT hover! Jordan greeted us immediately and let us know what deals they had and the basic layout of the store. We were able to walk out of there with the best deal and without being harassed!

Jordan was suuuper helpful!! We went in with the mind that we were going to need to go to different places to get all we wanted for the best deal… BUUUT, Jordan was able to get us ALL we wanted right there for a great price!

Tate was amazing. He was very detailed and helpful.

Great customer service! Fast and easy shopping experience as always!

Friendly and helpful for everything we asked for.

I had an awesome experience Michael was extremely knowledgeable and very helpful in getting us what we wanted.

Derrick was amazing. He really listened to our needs and was very knowledgeable about the inventory! Will definitely go to him for any future needs!

Their sleep expert provided great customer service! Went back just to buy pillows because of him.

I would give less stars if I could! Biggest nightmare ever ordering from Ashley! We order a bed that was in stock only to wait a month and a half for them to finally get us scheduled for delivery. Then didn’t even deliver the bed because somehow we didn’t get on the truck schedule so we rescheduled for a week later for them to not even deliver the entire bed! Forgot to bring a side rail and all the bolts to even put the bed together! Only to be told we would have to purchase another side rail which isn’t the case. Needless to say we still haven’t received the rest of the bed that was “supposed” to be delivered to the store which it was not! So still almost two months and no one can seem to help or even have the slightest clue what is going on!

Great service with James Sleight! Would highly recommend him and Ashley Furniture.

Awesome service. Ryan was very helpful

Tate was so helpful, professional, and kind! Michael, the sleep professional, was just as amazing. He was so sweet, very informative, and understanding.

The salesman at the store was great, the delivery guys were good, BUT the repeated text trying to confirm the delivery date never ended, I replied at least four times that the date was good, they never stopped sending me the same text over and over, finally just started overlooking them after going back to the store and having the salesman reset the delivery,

Excellent service and customer care!

Taylor was the most awesome sales representatives I have been associated with in a very long time. She never hesitated for one second when I asked oh will you show me this or will you show me that. Overall, it was a fabulous experience. Will definitely return.

Very nice and helpful customer service was excellent

Great service from Taylor

We went to the Black Friday sale. The salesman “assigned” to us must have just started the job. He wasn’t sure what was on sale and it took quite a while for him to find things. Spent much of the time looking things up on his IPad. Overall, it was a VERY slow process. While I may shop there again, I would be careful and more outspoken about the salespeople helping us.

Excellent service and prices

We had a wonderful experience today at Ashley Furniture in Longview. Everyone was very kind and accommodating, but special shout-out to Jordan who guided us through and got us a great deal on some furniture for our office, and to Kenneth who was so helpful, honest, and made sure all the stuff we took away with us was secure.

Great experience today with Derrick. He was an outstanding salesman. He didn’t try to force me to purchase and was patient with me. He answered all of my questions and made my buying experience a great one!

I am so excited about the purchase of my new dining room table. I homeschool special needs children in my home and so excited they will each have a drawer for their work and supplies. This is my 5th Ashley purchase. I am always pleased with their products and I am able to afford my purchases with 0 down and 0% 60 month promotions. Derek in Longview is also a great sales person. Go get something great for yourself! You deserve it!

Wonderful experience! Jordan was very helpful. I found something I wanted for the right price, size and color.

Michael is awesome

Entire Team are welcoming ! Ryan and Derrick are the best and they both were extremely patient throughout my entire shopping experience!

Super pleased with the Ashley experience. Finally upgraded the bed and joined the Tempurpedic lifestyle. Been sleeping peaceful with the zero gravity which is a wild concept until you experience it. Getting cradled like an eight-pound, six-ounce, newborn infant Jesus, who doesn't even know a word yet -- little infant, so cuddly but still omnipotent is the way to go. Treat yourself with some new furniture yall.

Jeff Bridges was very knowledgeable we tried out different recliners for my husband who is handicap he answered all our questions.

The staff was very helpful while not hovering right on top of us while we were looking At different options

I had a nice young lady meet me as soon as walked in with flyers on there store. I already new what I wanted so she was right on it and was very helpful and knowledgeable of the product. She took care of me with no hassle buying. Loved my experience.

Customer service was great, they really helped us find the right setup for our needs and we're super polite and friendly.

My sister and I had a great time planning for our future home. Hopefully, God will make a way.

GREAT store customer service! WORST WORST WORST delivery service. I requested morning delivery because we can't in the afternoon. Three weeks in a row they kept kicking us out of the route because (based on what they said) orders are delivered geographically. After three weeks of rescheduling, frustrating robot calls, and texting with nobody knows who, we had to cancel the order because we just got tired of receiving the same answer over and over: "We can reschedule you for the next week." Besides that, they punished us by canceling our previous purchase protection credit. Thier reason: "You are canceling the order; then you don't need your credit." What kind of customer service is that one? Please! So, they don't work for the customer, however, we pay the broken dishes!

This is the best sales service I have had! James Sleight was amazing stayed with us late one night helping us figure out what we wanted went through every detail with us about the furniture and perks. We ended up because it was late finishing up a couple days later. Professional and helpful and Jordan Epperson helped finish up the purchase with James. We were impressed by their knowledge and attention to the details of what we wanted. Thank you James and Jordan for making our experience unforgettable.

My first time going Ashley furniture store the astmophere was very pleasant had pleasure of meeting MS.Taylor she was very helpful in helping me to purchase mattress and a very nice person to do business with.

Go Tater Go...Ask for salesman Tater..Nice guy . He'll take care of you.The manager was nice to .It's a no pressure environment.They don't hover over you.Need a question answered they are there.NICE FURNITURE WELL MADE GOOD PRICES!

Bought new dining table and chairs. Table not level. 3 broken chairs. Have been told it would be repaired and nothing but silence since then. Customer service is horrible. Every time we call they say that it’s been repaired. It has not. They said they would send parts. None received. If I wanted furniture that needs repair I would have bought at a garage sale

Michael was the absolute BEST !! Not pushy and very informative on EVERYTHING! Very happy with our purchase!

Tyler was very professional

Ashley's Furniture in Longview, TX always has great furniture and a wonderful sales team. Thank you, Tate for helping me find what I needed.

Ashley has been my favorite furniture store for several years!!

Excellent service and knowledgeable of inventory.

The representative was great, he has customer service down pat. HOWEVER, CHARGING FOR DELIVERY FOR EACH PIECE INDIVIDUALLY EVEN THOUGH PURCHASED TOGETHER AND GOING TO THE SAME ADDRESS IS A RIP OFF!

Jordan was very nice, informative, and helpful. Everyone that we came in contact with at Ashley was very friendly and helpful.

It was the best ! Friendly staff and very helpful

Was very professional and extremely helpful!

Tate was wonderful!!

We were greeted as soon as we walked in. Tate told us where the dining room suites were and let us browse. No sales pressure to buy. When we found what we wanted, Tate put a package together just like we wanted. It was great experience.

Taylor was very helpful with showing me the table I was searching for and with doing the paperwork. Very friendly and professional.

Sales experience was excellent, there was no sales pressure or any upgrade pressure ,we have been shopping for a couch and loveseat, we were greeted very professionally by TAYLOR, she was awesome and made our experience very pleasant , Ryan the sales mgr was very informative as well. We had looked at several furniture stores and decided Ashley Furniture was our best choice. Our delivery is coming in a few days , Thank you Taylor for a great experience.

The store associates and management were amazing. Taylor specifically is top notch she went above and beyond to help us with our family furniture crisis. We are Ashley Longview customers for life. Thank you all at the Longview location for going out of your way to help our family.

Would give them no stars but this was a low as I could go . Was in store to purchase barstools and wife found the ones she liked . Was sold purchased them and payed in full . Looked at bedroom suite and asked if all items were in stock . Was told that all items were in stock at warehouse in Dallas and would not be a problem delivering them no out of stock items . Payed in full for all items . Delivery was scheduled for Friday of following week . Received text that delivery was on schedule . Driver showed up dropped three bar stools off and said that’s all he had . Called store and was told all items were on back order till mid October. I then ask where hardware was at for barstools and was told would receive them in mail. I told them this wouldn’t work and need a refund on money . Was told then would be a week to receive . Save yourself the headache and pain from dealing with this place as lies are plentiful here. Run and don’t look back .

Great experience……Everyone was so nice and helpful.

Had the pleasure of working with Michael Alvarado again. He was very attentive and extremely helpful . When we need any more furniture we will be going back and working with Michael.?

Michael was a great help and easy to work with…very much a no-pressure sales environment. Great experience and would recommend to others.

Hi Taylor helped me and my husband pick out a living room set. She was sooooo helpful. She made sure that no stones was left unturned. She was very knowledgeable. Her smile was very Bright. I will be going back simply because Everyone was Friendly. Taylor really outdid herself. Ask for her. I promise that you won't be Sorry!

The gentleman that helped us with finding a mattress for my son today was new to the company and he was very pleasant to deal with, he was very knowledgeable about each mattress. We found a mattress for my son. He even told us a place to give our other mattress to.

Sabrina did an awesome jobs helping us, as did the store manager! Kudos to the team at Ashley's. We've been buying from them for over 15 years now.

Taylor was amazing and very helpful! We love our purchase and will definitely be back!

Michael was a breath of fresh air and helped us with all our questions and sale! Highly recommend asking for him if you go in!

Found exactly what I was looking for and a great price and Michael Alvarado was wonderful and extremely knowledgeable.

Tate was awesome!

Michael was very knowledgeable and helpful as always and made it a pleasant and enjoyable experience!

Sabrina is amazing! She was so patient with us and very knowledgeable about all their products. She made sure that we got exactly what we wanted and with the best deals available.

Was great very helpful.

Excellent customer service! Honest and professional!

We had ordered a new dining room set June 21st with a promised delivery date of July 9th. After being texted our order wouldn't be in until July 25th we were texted on July 21st thst we would receive only the 4 chairs and the table would arrive in about 2 more weeks. We are extremely dissapointed with Ashley and after buying from them for years we won't be buying from them again.

Michael was very helpful to us, sense of humor, friendly. He was honest with us, up front, no hidden fees, explained everything to where we will make Ashley our furniture shopping store! Thanks Michael❤

Sabrina was great! She was so helpful and knew all the answers to our many questions. Also, she is a mattress expert. Ask for Sabrina for great customer service! Debbie L.

Echo was great. He didn’t rush us or pressure us and we felt like he did everything he could to help us with pricing and delivery.

Got a great deal and was a very pleasant experience.

Everything was very nice.

When it comes to collecting your money they are friendly. When it comes to repairs they can't help you. I truly don't understand these furniture stores. I purchased this table in 2021 and this happened all of a sudden it can't be repaired or replaced for reasons I don't understand. But I have learned my lesson thanks for nothing.

The Ashley team in Longview was amazing. Derick was professional, polite and extremely knowledgeable in getting me the adjustable bed I was looking for. He and is staff also went the extra mile in getting the bed delivered within 3 days, before I had to leave town. Derick is #1 in customer service and I would highly recomend him.

Very helpful and friendly. Floor salesman was very knowledgeable. Ask for Micheal.

Sabrina was incredible and so full of knowledge.

We weren’t in the store long before we knew what we wanted. The sales lady was very helpful.

Taylor provided fantastic service. She deserves a raise. I had hurt my knee that morning because I had been moving all day. Taylor had me sit and was very kind and sympathetic. Thanks Ashley for employees like Taylor

Great staff and awesome prices

Michael helped us and had such a great attitude and humor! Delivery was sooner than expected so that's why we decided to buy!

Taylor was so nice and sweet helped us with all we wanted and needed will definitely be going back

I had a wonderful experience at Ashley’s.Erik was my representative and he went above and beyond to help us find what we were looking for.He even got the order shipped to us in a short amount of time.I have purchased a 2 mattress’s and a bed here in the last few months and my experience has been wonderful each time!

Mr. Michael was so awesome at breaking down options, styles and colors. Made it very easy for us to make our decision

Came in today (Longview TX) to purchase furniture for our whole house, new build. I was greeted by the friendliest salesman Ekko. He treated us like old friends and made my experience (being 7 months pregnant) so enjoyable. I could tell he made everyone else feel that way, because he was highly sought after. However, the manager (I don’t catch his name) was by far the most UNPLEASANT person. When an employee would ask a simple question, he’d speak to them like they were garbage. He actually did this to Ekko during our experience & I was ready to walk. But Ekko held his composure & took the verbal abuse so gracefully. Shame shame SHAME on ANYONE who feels like they have the authority to treat any human that way. I will be back & that is SOLELY due to what a kind friend I made in my salesman Ekko today.

Enjoyed Michael

Ekko was helpful and found the best discount!!!

Sabrina was so incredible! She is so knowledgeable and helped my wife and I purchase our set of furniture for our home and we couldn’t have been happier with the help we had to make our decisions! We look forward to our delivery this week!

Very helpful staff even looking at house plans and being honest in saying “that will not work but this will”. Even though the original was much more expensive.

Sabrina was amazing and so friendly. Would recommend going to Ashley to anyone.

Our associate was very informative and made our purchase very easy and enjoyable

Awesome job by my salesman. His name is Echo.

Great sales and very cordial a great proce

I could t have been more pleased! I was not hassled by the sales agent, she let me look at my leisure, I left and came back twice more before deciding on a dining set! She was went thru patiently three different options In The Chair styles, even moving them across the floor to see if three would fit on each side of table with the leaf out! She helped get the leaf out. She sweet, going thru all the pricing options if we used all the same chairs or if we switched it up and went with caption chairs and table chairs. She to me was a true salesman of helping you and certainly not pressuring you in any way! I will use her again to sell me furniture!

The visit to Ashley in Longview was successful. I was greeted in a friendly manner and I found what I was looking for. Mr. Tate was great.

Tater, sales person ,was very helpful in locating a dinning room table and chairs I was needing. He was very knowledgable and pleasant to discuss the furniture.

Easy to do business here! Love the product and service.

Michael was very polite and knowledgeable about what he was doing. I recommend to all my friends to shop there

We were shopping for a mattress. The staff was SO helpful, especially Taylor, at the Longview store. All of our questions were answered and we made our purchase. Delivery was set up and is scheduled for tomorrow.

Very pleasant. Tate was excellent - knew his stuff.

The staff is extremely helpful, friendly and polite. They let you browse and explore. Michael and Ekko are excellent!

My husband and I had the best experience at Ashley Furniture in Longview, Texas today. We were looking for a new mattress and bed frame. Our sales representative, Michael Alvarado was phenomenal. He guided us through the world of mattresses with finesse and comedy. We had a ton of questions and he really let us take our time. He was great with our hyperactive 7 year old! He even listened to a few jokes our son told! After we chose our mattress with the bells and whistles, he helped us while we debated what frame to purchase. He was so patient with us as we went back and forth for hours. Anytime we had a question, he was right there with a solid answer. He always made us feel comfortable, but never hovered. We are so happy with our experience, that we will definitely be back! Trust me when I say, ASK FOR MICHEAL!

The instore experience was great and so was Michael. However it has been going on two weeks and I still haven't received my bed. I paid full price for my bed.. over $2,000 and I haven't received anything. I removed my bed from my room under the impression that I was having it delivered by last Friday. I'm currently sleeping on my couch while I'm being given the run around and delays. This is by far the worst experience that I've ever been through with a furniture company. No one has tried to help resolve, compensate, or make anything right. They just took my money and carelessly left me without a bed for two weeks! Never again!

Derick, was the salesperson who helped me. He wasn't pushy at all. He greeted us with a smile. Derick was very helpful and knowledgeable. He is the salesperson you should talk to.

Very good experience at Ashley‘s furniture store in Longview. The staff was courteous and friendly .my sales person ,Mr. Tate ,was very personable and knowledgeable and paid particular attention to my needs in helping me find a suitable piece of furniture as I am physically handicapped With specific needs and requirements for a new reclining chair. I would recommend Ashley‘s Furniture store to anyone who is seriously looking for quality furniture and for quality staff With the customer In mind.

The experience was great i got helped right away .

Tate W. is one of the most patient and informative salesman. I highly recommend Ashley Furniture!

Mr. Anthony had very pleasant personality and was extremely sufficient. I came in knowing what I wanted, he lead me to the right sectional had a few bounces for the feel of comfort. He then went through purchasing process and I was out in lickity split timing. By far the best retail customer service I’ve had in my moving process. Thank you!!

Very helpful

Dealing with Ashley has been a miserable experience for us. We have been waiting for partial deliveries for our sectional for months. Every time we schedule, some random anomaly happens and they force us to reschedule our delivery. At this point, we’re not sure if we’ll ever get the rest of our sectional or not. They’ve cost me vacation and sick days to try and work with their abysmal delivery service.

Always easy. They let you look without bothering you and are always there to answer questions. Top notch salesmen and women for sure!

Great delivery, tables were in great shape.

Great experience. Ekko was our salesman and did great in assisting us with our needs.

Mr. ANTHONY was extremely knowledgeable, kind, courteous, best Southern manners, great personality, not pushy and a great sense of humor. Any mother and his bosses should be very proud having him represent their company. Ashley was the first place I went on quest for a bed and chair. Because he was so great I had no desire to look at other furniture stores and was so happy to purchase my furniture from him. Thank you very much Mr Anthony for being so helpful and making it a pleasure to spend so much money.

This place is awesome and amazing Customer service!!!!! Everyone was so nice you and you don't really find that anymore. Our sale person was soooo amazing!!!! Thank you ashley in Longview

We found exactly what we were looking for and Taylor was an excellent salesperson!😆

Tate was very friendly and helpful. I really felt welcomed. I would shop there again.

My experience was awesome. Prices were very good. As I entered I was immediately spoken to. I would highly recommend this business. EKKO is the man very professional. Everyone needs to go see him.

Ekko Taylor was an excellent representative helped us fine the perfect love seat for our home. we felt he was not pushing us, but guided us to make the right decision based on our needs. I love shopping at Ashley because of the people you hire. And then when I have furniture needs, I always return to Ashley. Thank you very much.

We love Ashley furniture as a brand and we were very well taken care of by Eric yesterday! Eric was very knowledgeable of the products and went above and beyond to get us the best price plus he was patient & took time to make sure everything went smoothly. Can’t wait to get our new furniture! We definitely recommend Ashley and Eric Taylor if you’re in the Longview area!

I had a Great experience, my Sales Guys was Great. I don't ever give a 4 or 5, but he gets a 4

Taylor provides great customer service. Happy with our visit, and purchase.

Michael was very helpful and our experience was great. We went in with ideas of what we wanted, and left with those items plus a few more thanks to his help. I will recommend Ashley to my friends.

What a great experience Tate was fantastic! Went online and got me a price match & financing for 6 months deferred interest. I will be back

If I could give negative stars, I would. I felt I was in a used car dealership buying furniture I was lied to every step of the way. From the beginning they tried to push The warranty for the furniture I continued to decline. I don’t believe in purchasing separate warranty. I have had things like this in the past it’s never ever worked plus they quoted me $500 for the warranty for the furniture that I refused. I went ahead and continued to pick out my furniture (making it clear I didn’t want the warranty) they kept telling me that I would get 30% off the total of the furniture, that they’re having a special, then after I picked out everything they said it was gonna be a 500 delivery charge to go 25 miles from the Longview store to Tatum later I found out the furniture is coming from Fort Worth . When you read the fine print, it says it can take anywhere up to 16 weeks and longer to get your furniture. Tate the salesman said we would have it in a week. I said I don’t want to pay $500 for a delivery charge. We canceled most of our order. Because of the high delivery charge. Tate verbally told me he did then he got a phone call in front of my husband and he came back and said you don’t have a delivery charge we took care of it for you, so we said OK that’s fine. We paid the amount that he a sked in cash from a debit card. After we paid, we found out they charged us a $300 delivery fee and a $699.00 warranty fee that we continually said we did not want the product warranty fee. We ended up canceling the whole order because of all of that, and got our money back immediately credited to our debit card. It was the worst experience ever in attempting to buy furniture. We were there well over an hour, and it was lie upon lie that it was told to us until we started reading the fine print and things that were signed, and realizing when we said we didn’t want the warranty, they charged it anyways and it went from 500 to 700 then they charged us a delivery fee that Tate said was taken off once instead of 500 it was taken down to 300 but he said it wouldn’t be charged at all, and it was charged then with all the fine print it we canceled the order. We will never ever return to Ashley ‘s again worst experience ever . The warranty fee and delivery fees were 1000.00 alone not counting furniture expense. Beware of Ashley’s they will slip in added expenses that are half of your bill and you may not know it until after you’ve paid and signed. Make sure you read the fine print and go over your full bill. They will tell you they told you that in order to get the 30% off you had to purchase the warranty that never happened nobody ever told us we had to purchase the warranty in order to get 30% off, my husband and I never purchase a warranty and we told the sales person several times we do not want a warranty. We’re turning it down. Beware be of Ashley‘s furniture in Longview Texas

Movers were great and friendly. Went above and beyond to ensure we were happy with placement of furniture. Sales insides the store were wonderful.

My Dad and I went into the store specifically to buy a dining room table. Derek Anthony was the one who helped us and he was fantastic! He was friendly and knowledgeable and he helped us find what needed, informed us of several other options and helped us order what we wanted (the color we wanted had to be ordered) and all in a very timely manner. The store looked fabulous and inviting too. I will definitely pick this store as my first choice next time.

Derek did a great job of helping us and not pressuring us to make a decision when we first came to look for a new sectional. We left and shopped around at other stores only to come back because what we liked most was at Ashley. Derek was right there to greet and finish the sale and also was very good with our 2 year old son.

I had a wonderful experience shopping at Ashley! They price-matched items I found at another location and their delivery price was better than competitor prices. UPDATE: They delivered the wrong items and wouldn’t do a return OR an exchange even when we offered to pay the difference for a more expensive product. We’re stuck with the wrong product. However, we went to the furniture store across the street from Ashley (in Longview) and they were much nicer, easy to work with, and we were able to get exactly what we needed/ wanted. I will never waste money in Ashley Furniture Stores ever again.

Very helpful, eager to help, and just a good overall experience!

No pressure. Friendly. Priced right

Great store and excellent customer service. Try it for yourself.

Taylor and the assistant manager where amazing 💕they help by staying in our budget .they were very patient with us and kept ny daughter occupied while trying figure out what I wanted and misxty was a amazing as well

Awesome 👌

Michael was awesome... Transaction was easy and hassle free. Would definitely recommend Ashley to all my family and friends!!

Taylor made sure we had an amazing experience during our visit. She was able to answer all of our questions and made sure we left happy. We bought a mattress for our oldest son and will definitely be going back for future purchases.

Salesman - Ryan I think - was super helpful in checking availability and holding procedures.

Very welcoming, friendly, patient and very helpful

Super friendly staff with big selections! Echo and Sabrina helped us out so much with a dining room set and never felt pressured. We will be shopping here again!

Nice selection, great employee, thank you Derek

Nice store, lots of inventory. The sales staff are attentive and not really aggressive ( just doing their job). If you really want to buy they'll provide educated options and make it easy for you.

Sales man was really good very helpful definitely going back

Sabrina helped us get what we needed without pressuring us. The staff is friendly.

Ekko was great to work with, we will be back

10/10 would 100% recommend to anyone shopping for new items for their home. Staff is wonderful and helpful. They don’t follow you around hunting for their next sale. Today Tate helped us and we were overjoyed leaving with our new purchase on the way!! Thanks to everyone at Ashley’s for helping make our new house a home! ❤️

Great people, great service, great products. Thank you for helping to make our new house into our home

Soon has I came in Michael and his supervisor was friendly and helpful no pressure but they did help find what I was looking for. Have had bad experience in the past,but I decided to try again and very friendly employees. Will be back if I need furniture again. Once again thank yall .

Top notch customer service from Michael. He did everything he could to help us save some money and got us set up with exactly what we were looking for. If you go here definitely ask for Michael 10/10 recommend.

Mr. Echo service was excellent. He was very informative and looking forward to working with him in the future.

Friendly service, eager to help. Easy to shop. Thanks for the guidance

Customer service was very helpful nd guided us through the application process very well

Loved Sabrina. She took her time with me and I never felt rushed. She was easy to contact and ask follow up questions. She knew her products well, and was able to guide me to the perfect furniture.

Love that they are willing to help me figure out what I want when I go in there to purchase furniture and love all the fact that they answer all my questions!!!

Tate and his sales associate were absolutely amazing! Thank you on taking part of my new journey!

Derek always goes above and beyond for us!

Absolutely horrible experience. I have a sofa and loveseat that I purchased from Ashley 6 month ago. I was just sitting on my couch and broke out of nowhere. I contacted Ashleigh about the warranty sent in pictures of the damage and this has been going on for over two months. I still have yet to have my couch fixed at first they told me they would send me a part and I could fix it? I’m a single woman? I am not a couch specialist and sure don’t know how to fix this couch I paid over $2,000 for then I get the part and it’s nowhere near what is broken it’s just a piece of fabric…… Then I contact them again and they tell me they will order the part and have someone come out on February 16th. Well, I received my part in the mail and no one shows up so I contact them again telling them I received the part and they tell me they are ordering more parts for me and someone will contact me to come fix it. This has been going on since right after Christmas and I have yet to get my couch fixed. This is insane. I saved and saved for these couches and i have been able to sit on one in almost 3 months. Everytime I talked to someone at Ashley they had the couch and sofa mixed up and didn’t know what was going on. They need to get it together and fix my couch or just get a new one before it’s been a year and I don’t know any more warranty and I’m stuck with a broken couch.

We absolutely love shopping at Ashley’s. Michael our sales person was so helpful and such a knowledgeable young man and very friendly . All our home is furnished with Ashley’s furniture and we wouldn’t have it any other way. Thanks Ashley’s we love your furniture store.

Ekko assured me with the sale ans synchrony financing. He wqs very professional and well educated in the process.

Sabrina was very helpful and kind. She made the whole experience a breeze.

Absolutely the best experiences I have ever had at a furniture store. Great Staff all the way around

Great service!!

My experience was the best & my representative Taylor went above and beyond to get me what i wanted this was the best experience ever

Taylor was a pleasure to do business with. We told her exactly what we were looking for and she guided us to the product. Fast paperwork and fast delivery set up. Ashley has another customer.

Derrick was very helpful, Thanks!

Excellent! Salesman made it perfectly easy and great deal

Micheal was amazing fast and friendly

Taylor did a fantastic job and we will make sure that when we need furniture in the future to come back and see her.

The sales person was great

Great customer experience 👍. But luckily we already knew mostly what we wanted

Found the table we wanted and enjoyed the savings we recieved. Ashley has well made furniture, I still have queen size bed from 15 Years ago when I purchased Ashley furniture store,would recommend if you want good stuff.

Tator was very patient with us, listened to what we wanted out of our mattress, and was very thorough with his explanations. I would definitely recommend!

The in store employees were very nice and helpful. Made the purchase for a new couch and loveseat and scheduled delivery for Thursday. Thursday the delivery shows up with only the loveseat. Claimed not to know why, and when I refused to take partial delivery they said someone would be in touch. At about 5pm that night I got a message asking if I wanted to reschedule delivery for that day for both, I said yes, either that day or the following day would be fine. I didn’t receive a response for hours and hours, only to be told they would reschedule it for another week later, still with no explanation of what is going on. Now I’ve talked to machines that are doing their text messaging asking me to reschedule, and it transfers me to agents who aren’t in the same time zone (possibly country) and only want to talk via text, but they take 10-30 minutes to respond to each message. I’ve asked for a refund and cancellation on the machine, to the agent, and in store, and all are telling me they can’t cancel it because the order is “in process”. Please don’t waste your time at the Ashley store in Longview.

Sabrina was very helpful and professional while we made our very first Ashley's purchase ever! She explained our options and helped us get the best deal! We are excited for our new couch to be delivered and look forward to purchasing more furniture for our home in the future!

Derrick was an exceptional salesman. He gave us the space we needed while still being completely available for all of our questions. He made the process fast and easy. We were in and out in 30 minutes!! A+++!

Came from Maness Furniture where my husband and I had the worst experience. Taylor from Ashley’s made buying a sectional the most smoothest process.

Great sales person!

Had a good shopping experience at Ashley the rep waited on me took time help me with everything I wanted she awesome excellent customer service

O.M.G!!! This is why we come to Ashley for all our home furniture! The staff are ALWAYS outstanding! But I have to say Michael is the best of the best! No hassles. He listened and showed me my options on exactly what I wanted! In and out quick. Prices and the quality of the furniture you just can’t beat. We’ve been Ashley customers for 15 years at least. Thank you Ashley furniture and thank you Michael!

Eric was a pleasure to work with

Very attentive but not pushy. The sales team worked with us and knew their products.

Ekko was very friendly without being pushy. He was knowledgeable about items and styles on the sales floor.

Great all around experience. Sales person wasn't pushy at all but very informative and helpful. Good prices and quality products.

Taylor was the best. She made the whole process fun.

Excellent customer service. Very friendly salesman. They were patient and helped me with all my needs

Great

The staff was great, and they really treated me like family I’ll 100% come back and see them

Mr Ekko was very helpful and patient with us . Thanks

Great In-Person Customer Service

On time delivery. Very polite, efficient and listened carefully.

A really nice experience and appreciate the service from Echo.

Taylor was extremely helpful! Echo was helpful too. The staff is great and there was a great selection.

The staff was very professional and helpful. They spent a lot of time helping me make my purchase. My only issue is your internet site and the difficulty in reaching a person in customer service.. It needs major improvements.

Great customer service. Love my furniture

It was a very good experience. Ecko was very helpful and patient with us.

Awesome service!

Staff was very helpful

Great experience and my salesman Tater was sweet, professional and helpful

Michael was amazing!!

Michael is the best salesman ever!!!

Store was laId out very well and the help was very professional and helpful, no rush environment

They were great! I told him what I wanted and he found exactly what I was looking for in no time. Financing was super easy and quick. Very nice store.

The service at Ashley Furniture of Longview was great. E.T. provided great customer service. The furniture shopping experience was hassle free.

(Translated by Google) Very friendly, I liked the treatment (Original) Muy amables me gusto el trato

Very friendly and help us get the exact couch we were looking for

What can I say but excellent in each area.

Everything went smoothly except the delivery, but that was my fault.

Very pleased with my service from Ekko (Eric), but still waiting to get results from the broken past purchase of the recliner sofa that was purchased less than year ago. Thank you Ekko!

My bed was delivered in pieces instead of all at once!

Today was Black Friday and the store was very busy. However, I received great and friendly customer service at the Longview Store. The associate sales manager, Ekko, had a professional, patient, and positive attitude. l left feeling very satisfied with my service and my purchases!

Very good selection. Found just what I was looking for.

I appreciate the great customer service provided by Taylor Maddix. She was very helpful, patient, and responsive to my questions!

Rob was informative but not hovering. Good experience.

Your Rep was kind knowledgeable and helpful. Told him what I was looking for and he directed me to it right away. Couldn't ask for better service.

I have taken an incredibly long time in deciding when I was going to purchase this oversized recliner that I fell in love with about a year and a 1/2 ago. Michael is in the longview texas store and he has been with me every step of the way. He has been. incredibly kind and has a great sense of humor. He has never once tried to pressure me into buying something before I was imminently ready. I am looking forward to getting my furniture delivered. And having a long-lasting relationship with Ashley furniture.

Table I ordered was delivered exactly on time. Very good service!!!!

Fabulous! Michael Alvarado was welcoming, knowledgeable, made selection & purchase experience a pleasure. I will definitely purchase again from Ashley Furniture and Michael as my go to sales representative! Thank you, Sandra R

We had the best salesman ever. If you go ask for Michael. He is very knowledgeable In the mattress area. Then I lost my wedding ring somewhere, with this store a possibility. He took the time out to help us look everywhere, you could tell he actually cared also. He took my information and a picture of the ring and promised to keep looking.

I called before going & was greeted with a friendly voice. I got there and that same friendly voice remembered me from the phone call earlier today and was able to help me get a new recliner today at an affordable price.

My experience was incredible! Taylor was so sweet and pleasant and I purchased my new chair.

Tate was amazing. Best experience ever furniture shopping!

Excellent

The person helping me was wonderful.

My salesperson Taylor Maddix was very helpful and made my shopping experience easier.

We purchased some outdoor furniture and we couldn't be more pleased. Also, Nate was great in explaining everything we needed to know about the furniture and the five year warranty.

I’m happy to share our experience with the Ashley furniture store in Longview. On entry Carderick was welcoming and gave us a quick idea of what to experience and sales opportunities. Told us he would give us as much time as we need and to feel free to ask him questions when needed. Carderick made effort to rearrange chairs with tables to help me visualize the pairing, all with a smile! The store was clean, furniture was beautiful and lots to select from. Carderick gave us a decent price and now my husband and I are both excited for delivery day!

We had a great experience with Ashley while purchasing our bed. They come out and delivered and set it up. It was an easy and excellent experience!

The seller was very friendly and knowledgeable on the item I was searching for. Let us take our time to shop around. Very nice visit at the store.

Michael was AMAZING..super and smooth transaction!!!

Derick Anthony helped me find the bedroom suite I was looking for. Very professional, quick, and I appreciate his help so much.

DO NOT BUY FROM ASHLEY!!! Several days ago, we went to Ashley Furniture in Longview and paid #936.34 for a recliner. First, the sales staff at the store were indifferent. We said that we wanted a leather manual recliner. The salesman, ROB MARIS, seemed befuddled and then said that he "didn't think" they had a leather manual recliner. We then looked for ourselves with no assistance from the sales staff and a manual leather recliner on the floor. We then paid in full for the recliner - plus $99 for "WHITEGLOVE PREMIUM HOME DELIVERY." It was to be delivered today and we lost a day's pay to stay home for the delivery - but then we got notified that the delivery driver could not find our house, so he just skipped our delivery. We tried to call the Longview store, but it seems that customers cannot call and talk to anyone at the store. Instead, we were subjected to several options on the phone, which eventually connected with some "Customer Service" person who was apparently in the Philippines or some other Asian country. When we asked how we could talk to the Longview store directly, she hung up on us! Tomorrow, we are going to the Longview store and demand a refund. We will purchase from Haverty's which is what we should have done in the first place! BUYER BEWARE! DO NOT DO BUSINESS WITH ASHLEY FURNITURE/ASHLEY HOME CENTERS!

Came in knowing what I wanted, no pressure sales.

Jordan was very good to us. He was patient so we could make the best decision for us. We have been looking at the Boyington couch for over two years and he really helped us make our final decision. Thank you Jordan for all your help!!!

Experience was great, efficient , professional and fast

Tate was awesome!

Great service. Rob was amazing and very patient.

Very nice and professional staff. Easy process

It was wonderful. They were so helpful and polite. I enjoyed the experience of purchasing my furniture there!

Michael is a great salesman. He greeted me when I came in to the store. I told him what I was looking for and he told me where the items were. He left me alone to shop, which I appreciated. I highly recommend Ashley for your furniture needs.

Derik was great, he got us in and out; wasn’t pushy just helpful. I like that he allowed us to look on our own but was ready to help at any point. He made us a great deal and made the process really easy. Definitely recommend!

Super nice people! Michael was absolutely great. Floor was massive and comfortable. Felt free to feel out and choose my own furniture with no handholding. Definitely going back in the future.

Very helpful and friendly store, knowledgeable and well service

Great teamwork by Michael and Ryan! We got a great deal and they were both so great to work with! Thank you!

Micheal was amazing! Went to the Longview Texas location, he wasn’t pushy, he was a top notch salesman! We had fun choosing our bedroom furniture! Thanks so much!!! 🙏

Derick was a great help! Very patient & willing to work through many options with us until we found exactly what we wanted. Can’t wait to get our furniture!

Derek was great! Very helpful. I’m a wheelchair user and he brought things to me, plus pushed to view items that were on the other side of the showroom floor. Definitely made a good first impression!

Great store with excellent customer service. One of the few furniture stores where they let you shop and leave you alone. Then when you need them they are ready to help.

Micheal is so helpful and makes purchasing easy!

Had great customer service with Tate, Michael, and Hollie at the Longview, Tx. store. With their help we got the perfect kitchen table and it was delivered just few days after purchasing. We recommend Ashley's to anyone looking for furniture...

The employees were very kind and quick to help! I felt listened too and cared about. They made the purchase of a recliner very easy and stress free! Will shop there again if and when I need furniture.

Great Deal and Awesome Sales Woman, ask for Taylor!

Taylor was awesome!!!! She helped us find exactly what we wanted. Best prices in town also!!!!

I have never encountered someone as helpful and professional until I met Michael @ Longview location. He made my purchase so easy. He listened to my needs and was so patient and attentive! If you every have a need, he is the one!

Very friendly and courteous. Derick was very helpful and not pushy.

Awesome as always

Michael is awesome! Every time we enter, he is energized, friendly, and very helpful!

Diane was great! Happy with the way the sofa purchase went. The delivery will within 3 days of purchase.

The furniture options, personell and financing options were absolutely phenomenal! Will definitely be coming back again!

My wife purchased a recliner and was not in stock at there store. Beware of ordering the chair because you will be charged a percentage of the cost of chair to have it delivered to your place. The store gives you the option of picking up the chair in Fort worth distribution center or pay the fee to ship to home. There is no choice to pick up at there store for no fees. It's costing me 75 dollars to deliver to my home. We will not buy anything else from this business. UPDATE WITH RESPONSE FROM ASHLEY STORE: We do apologize for any inconvenience. If you have any questions or concerns in the future, please do not hesitate to reach out and I will be happy to assist. Enjoy your day and stay safe! MY RESPONSE TO THERE RESPONSE: Nothing changes and they forgot who the customer is. Change your policy or not. Your choice. My wife and I will never buy anything from this company again. We did buy another recliner from there competitors and free pickup at there store on an ordered item.

After looking for weeks I finally found the perfect living room furniture at the perfect price. Derrick was amazing. Thanks Ashley. I’ll be back for my next furniture purchase.

Derick was awesome, he let us know he was there to help if we had questions then let us look around and shop. We were there forever matching stools to tables etc. and he was super patient and helpful.

Michael has been nothing but amazing at getting me prices on furniture. I have purchased 3 items from this location.

Ryan was very helpful and answered all of my questions professionally.

Michael Alvarado helped me pick out a beautiful bed set, he was super professional and has amazing taste so if you want any advice about what type of stile furniture to buy he’s the guy to go to !!!

Rob Mavis was great to work with. Made purchasing the queen mattress a seamless, stress free interaction.

Rob was such an amazing sales man to work with! He explained everything and was just so friendly and kind. I definitely recommend Rob if you go here. He got us an Amazing deal on a couch and ottoman!

Good selection of mattresses and Michael was very knowledgeable and friendly.

It was awesome and service couldn't have been better really good and honest crew

Derek was very nice and helpful. He got on the floor to help us look at stuff. He went above and beyond to help us decide on the right furniture. He was very knowledgeable, we would recommend him to help anyone! Now, when it came to the checking out....thats another story. They had only ONE computer that would run checks and it was running sooooooooo super slow!!!! It took almost as long to check out as it did to pick out our furniture. If your having problems fix them!!!! It made a good experience into a bad one!!! Ashley did have a great selection to choice from, and Derek wasn't pushy at all. He let us decide and than helped us. We got what we wanted and for a good deal. We would buy from them again if we have too.

A logistical nightmare. Drivers can’t read the delivery instructions?! No real time communication?! This company has it all….what I will say is at least the staff was nice. Ineffective but nice. I’m not saying that it was their fault that their logistical situation was horrible. In store their payment keypad didn’t work, their Internet didn’t work, their website didn’t work! It took me half a day just to pay for it, so I guess I should’ve known what a hassle it was going to be to actually have it delivered. No one can reach the driver. No one can update anybody. No one can reach her DM or a GM or whoever is in charge. At this point, it’s seriously a consideration to cancel the order entirely and just go get it myself somewhere else. I paid for the “gold standard” delivery….why?! Ridiculous!

Taylor was phenomenal!

Friendly staff. Not overly bearing. Gave me time to make my own decision.

Great experience, Matthew was awesome. Very nice and personable, helped us find the right fit for our home.

The folks working there are very nice and I like my pieces BUT…. They don’t have a functioning phone system and the follow up/procedure for making a warranty claim is no bueno at all. Had to drive 60 miles rt to go to Longview and pay the inspection fee just to get someone to look at my non functioning motion furniture. 😒

Taylor was awesome! She was helpful and not pushy, friendly and personable. She listened to everything we said. Excellent experience at this location and with Taylor!

Approximately 30 days ago I purchased a Tempura-pedic mattress. I complained about it of the sale clerk that sold it to me was the one I spoke to. She said it was safe . l told it had this strong smell. She showed me a can of Lysol spray in purple can and said that was all they used... I said no that wasn't it. Anyway I saw I was not going to get anywhere l moved on to the payment issue of where to make payment . She said I wouldn't make payment in the store I do not trust them. Something is wrong with this mattress. I need help ad to how to handle this matter. If something happens to me l want it noted that the mattress had a chemical odor amd no one addressed it. Purchased from Ashley Furniture Longview 7/2/23

Great experience! Taylor helped us find exactly what we needed! She and everyone in the store was super friendly, not pushy at all!

Friendly people working there and not pushy. They left us alone to check out their store.

Dianne was knowledgeable, informative and not pushy. A pleasant experience.

Friendly and helpful, not pushy at all.

Amazing customer service and they went above and beyond for us. Excited to get our new mattress and coffee table/end tables delivered!

Spent over 6k. Was told my furniture could be to me the same week, so I sold my current furniture. 2 weeks later I have no couch and no dining table. Paid over $500 for delivery and have to wait weeks. Customer service is hard to get ahold of also… Also, sales rep whom I won’t name, nice guy, overcharged me a few hundred dollars… luckily Michael caught it (He was great) Only giving 2 stars because they don’t hawk over you while you shop. Feel like it’s a corporate issue for the most part. Wont use Ashley again nor do I recommended to anyone.

Very easy to deal with. Michael was great 👍.

Michael was very helpful, friendly and professional. He is an asset to your store. Thank you Michael for all your help.

Once you are in the store you get customer service. If you call to see when delivery will take place? The call gets disconnected every time I call. I will need to drive 25 miles to the store and talk to a person to get delivery confirmation or get my $1k deposit back. I'm not happy about lack of communication. It's been 4 days since they took my money and no furniture and no communication.

The working hours say 10-8pm..but nobody ever ever answers the phone.

Very helpful, attentive, professional and efficient. Love my purchase and the experience was perfect!

I wish i could put 0 stars. I originally rated them 5 stars, but I regret doing that just as I regret ever even considering Ashley's for Furniture. There is no Customer Service, No honesty, and frankly nobody committed to doing their job or doing right by their customers. I would highly suggest anybody to take there business anywhere but Ashley. We bought a couch weeks ago, waited a week for delivery where their workers deemed in 90 seconds they could not fit the couch in the door (it would have fit). It has now been two weeks, nobody has tried to reach out to reschedule, we were told we are not allowed to pick up the couch, and we can not cancel the order due to "systems being down". I'm not sure how systems can be down for two weeks, but irregardless it would be nice if we could even speak to someone about any of this. I personally will not do any business here again.

Reasonable prices, great product line and if you need some help or a little guidance because you're not sure exactly what you want then ask for Michael! OUTSTANDING salesman with superb knowledge of what they carry or can order and he has impeccable taste. Easy in and out, fast delivery. Very satisfied.

Great people, great service Wonderful shopping experience******

Lovely store. Nice people. No pressure sales team. Got a good deal on a mattress.