Ashley Store | Longview, TX 75604

Taylor provided fantastic service. She deserves a raise. I had hurt my knee that morning because I had been moving all day. Taylor had me sit and was very kind and sympathetic. Thanks Ashley for employees like Taylor

Great staff and awesome prices

Michael helped us and had such a great attitude and humor! Delivery was sooner than expected so that's why we decided to buy!

Taylor was so nice and sweet helped us with all we wanted and needed will definitely be going back

I had a wonderful experience at Ashley’s.Erik was my representative and he went above and beyond to help us find what we were looking for.He even got the order shipped to us in a short amount of time.I have purchased a 2 mattress’s and a bed here in the last few months and my experience has been wonderful each time!

Mr. Michael was so awesome at breaking down options, styles and colors. Made it very easy for us to make our decision

Came in today (Longview TX) to purchase furniture for our whole house, new build. I was greeted by the friendliest salesman Ekko. He treated us like old friends and made my experience (being 7 months pregnant) so enjoyable. I could tell he made everyone else feel that way, because he was highly sought after. However, the manager (I don’t catch his name) was by far the most UNPLEASANT person. When an employee would ask a simple question, he’d speak to them like they were garbage. He actually did this to Ekko during our experience & I was ready to walk. But Ekko held his composure & took the verbal abuse so gracefully. Shame shame SHAME on ANYONE who feels like they have the authority to treat any human that way. I will be back & that is SOLELY due to what a kind friend I made in my salesman Ekko today.

Enjoyed Michael

Ekko was helpful and found the best discount!!!

Sabrina was so incredible! She is so knowledgeable and helped my wife and I purchase our set of furniture for our home and we couldn’t have been happier with the help we had to make our decisions! We look forward to our delivery this week!

Very helpful staff even looking at house plans and being honest in saying “that will not work but this will”. Even though the original was much more expensive.

Sabrina was amazing and so friendly. Would recommend going to Ashley to anyone.

Our associate was very informative and made our purchase very easy and enjoyable

Awesome job by my salesman. His name is Echo.

Great sales and very cordial

I could t have been more pleased! I was not hassled by the sales agent, she let me look at my leisure, I left and came back twice more before deciding on a dining set! She was went thru patiently three different options In The Chair styles, even moving them across the floor to see if three would fit on each side of table with the leaf out! She helped get the leaf out. She sweet, going thru all the pricing options if we used all the same chairs or if we switched it up and went with caption chairs and table chairs. She to me was a true salesman of helping you and certainly not pressuring you in any way! I will use her again to sell me furniture!

The visit to Ashley in Longview was successful. I was greeted in a friendly manner and I found what I was looking for. Mr. Tate was great.

Tater, sales person ,was very helpful in locating a dinning room table and chairs I was needing. He was very knowledgable and pleasant to discuss the furniture.

Easy to do business here! Love the product and service.

Michael was very polite and knowledgeable about what he was doing. I recommend to all my friends to shop there

We were shopping for a mattress. The staff was SO helpful, especially Taylor, at the Longview store. All of our questions were answered and we made our purchase. Delivery was set up and is scheduled for tomorrow.

Very pleasant. Tate was excellent - knew his stuff.

The staff is extremely helpful, friendly and polite. They let you browse and explore. Michael and Ekko are excellent!

My husband and I had the best experience at Ashley Furniture in Longview, Texas today. We were looking for a new mattress and bed frame. Our sales representative, Michael Alvarado was phenomenal. He guided us through the world of mattresses with finesse and comedy. We had a ton of questions and he really let us take our time. He was great with our hyperactive 7 year old! He even listened to a few jokes our son told! After we chose our mattress with the bells and whistles, he helped us while we debated what frame to purchase. He was so patient with us as we went back and forth for hours. Anytime we had a question, he was right there with a solid answer. He always made us feel comfortable, but never hovered. We are so happy with our experience, that we will definitely be back! Trust me when I say, ASK FOR MICHEAL!

The instore experience was great and so was Michael. However it has been going on two weeks and I still haven't received my bed. I paid full price for my bed.. over $2,000 and I haven't received anything. I removed my bed from my room under the impression that I was having it delivered by last Friday. I'm currently sleeping on my couch while I'm being given the run around and delays. This is by far the worst experience that I've ever been through with a furniture company. No one has tried to help resolve, compensate, or make anything right. They just took my money and carelessly left me without a bed for two weeks! Never again!

Derick, was the salesperson who helped me. He wasn't pushy at all. He greeted us with a smile. Derick was very helpful and knowledgeable. He is the salesperson you should talk to.

Very good experience at Ashley‘s furniture store in Longview. The staff was courteous and friendly .my sales person ,Mr. Tate ,was very personable and knowledgeable and paid particular attention to my needs in helping me find a suitable piece of furniture as I am physically handicapped With specific needs and requirements for a new reclining chair. I would recommend Ashley‘s Furniture store to anyone who is seriously looking for quality furniture and for quality staff With the customer In mind.

The experience was great i got helped right away .

Tate W. is one of the most patient and informative salesman. I highly recommend Ashley Furniture!

Mr. Anthony had very pleasant personality and was extremely sufficient. I came in knowing what I wanted, he lead me to the right sectional had a few bounces for the feel of comfort. He then went through purchasing process and I was out in lickity split timing. By far the best retail customer service I’ve had in my moving process. Thank you!!

Very helpful

Dealing with Ashley has been a miserable experience for us. We have been waiting for partial deliveries for our sectional for months. Every time we schedule, some random anomaly happens and they force us to reschedule our delivery. At this point, we’re not sure if we’ll ever get the rest of our sectional or not. They’ve cost me vacation and sick days to try and work with their abysmal delivery service.

Always easy. They let you look without bothering you and are always there to answer questions. Top notch salesmen and women for sure!

Great delivery, tables were in great shape.

Great experience. Ekko was our salesman and did great in assisting us with our needs.

Mr. ANTHONY was extremely knowledgeable, kind, courteous, best Southern manners, great personality, not pushy and a great sense of humor. Any mother and his bosses should be very proud having him represent their company. Ashley was the first place I went on quest for a bed and chair. Because he was so great I had no desire to look at other furniture stores and was so happy to purchase my furniture from him. Thank you very much Mr Anthony for being so helpful and making it a pleasure to spend so much money.

This place is awesome and amazing Customer service!!!!! Everyone was so nice you and you don't really find that anymore. Our sale person was soooo amazing!!!! Thank you ashley in Longview

We found exactly what we were looking for and Taylor was an excellent salesperson!😆

Tate was very friendly and helpful. I really felt welcomed. I would shop there again.

My experience was awesome. Prices were very good. As I entered I was immediately spoken to. I would highly recommend this business. EKKO is the man very professional. Everyone needs to go see him.

Ekko Taylor was an excellent representative helped us fine the perfect love seat for our home. we felt he was not pushing us, but guided us to make the right decision based on our needs. I love shopping at Ashley because of the people you hire. And then when I have furniture needs, I always return to Ashley. Thank you very much.

We love Ashley furniture as a brand and we were very well taken care of by Eric yesterday! Eric was very knowledgeable of the products and went above and beyond to get us the best price plus he was patient & took time to make sure everything went smoothly. Can’t wait to get our new furniture! We definitely recommend Ashley and Eric Taylor if you’re in the Longview area!

I had a Great experience, my Sales Guys was Great. I don't ever give a 4 or 5, but he gets a 4

Taylor provides great customer service. Happy with our visit, and purchase.

Michael was very helpful and our experience was great. We went in with ideas of what we wanted, and left with those items plus a few more thanks to his help. I will recommend Ashley to my friends.

What a great experience Tate was fantastic! Went online and got me a price match & financing for 6 months deferred interest. I will be back

If I could give negative stars, I would. I felt I was in a used car dealership buying furniture I was lied to every step of the way. From the beginning they tried to push The warranty for the furniture I continued to decline. I don’t believe in purchasing separate warranty. I have had things like this in the past it’s never ever worked plus they quoted me $500 for the warranty for the furniture that I refused. I went ahead and continued to pick out my furniture (making it clear I didn’t want the warranty) they kept telling me that I would get 30% off the total of the furniture, that they’re having a special, then after I picked out everything they said it was gonna be a 500 delivery charge to go 25 miles from the Longview store to Tatum later I found out the furniture is coming from Fort Worth . When you read the fine print, it says it can take anywhere up to 16 weeks and longer to get your furniture. Tate the salesman said we would have it in a week. I said I don’t want to pay $500 for a delivery charge. We canceled most of our order. Because of the high delivery charge. Tate verbally told me he did then he got a phone call in front of my husband and he came back and said you don’t have a delivery charge we took care of it for you, so we said OK that’s fine. We paid the amount that he a sked in cash from a debit card. After we paid, we found out they charged us a $300 delivery fee and a $699.00 warranty fee that we continually said we did not want the product warranty fee. We ended up canceling the whole order because of all of that, and got our money back immediately credited to our debit card. It was the worst experience ever in attempting to buy furniture. We were there well over an hour, and it was lie upon lie that it was told to us until we started reading the fine print and things that were signed, and realizing when we said we didn’t want the warranty, they charged it anyways and it went from 500 to 700 then they charged us a delivery fee that Tate said was taken off once instead of 500 it was taken down to 300 but he said it wouldn’t be charged at all, and it was charged then with all the fine print it we canceled the order. We will never ever return to Ashley ‘s again worst experience ever . The warranty fee and delivery fees were 1000.00 alone not counting furniture expense. Beware of Ashley’s they will slip in added expenses that are half of your bill and you may not know it until after you’ve paid and signed. Make sure you read the fine print and go over your full bill. They will tell you they told you that in order to get the 30% off you had to purchase the warranty that never happened nobody ever told us we had to purchase the warranty in order to get 30% off, my husband and I never purchase a warranty and we told the sales person several times we do not want a warranty. We’re turning it down. Beware be of Ashley‘s furniture in Longview Texas

Movers were great and friendly. Went above and beyond to ensure we were happy with placement of furniture. Sales insides the store were wonderful.

My Dad and I went into the store specifically to buy a dining room table. Derek Anthony was the one who helped us and he was fantastic! He was friendly and knowledgeable and he helped us find what needed, informed us of several other options and helped us order what we wanted (the color we wanted had to be ordered) and all in a very timely manner. The store looked fabulous and inviting too. I will definitely pick this store as my first choice next time.

Derek did a great job of helping us and not pressuring us to make a decision when we first came to look for a new sectional. We left and shopped around at other stores only to come back because what we liked most was at Ashley. Derek was right there to greet and finish the sale and also was very good with our 2 year old son.

I had a wonderful experience shopping at Ashley! They price-matched items I found at another location and their delivery price was better than competitor prices. UPDATE: They delivered the wrong items and wouldn’t do a return OR an exchange even when we offered to pay the difference for a more expensive product. We’re stuck with the wrong product. However, we went to the furniture store across the street from Ashley (in Longview) and they were much nicer, easy to work with, and we were able to get exactly what we needed/ wanted. I will never waste money in Ashley Furniture Stores ever again.

Very helpful, eager to help, and just a good overall experience!

No pressure. Friendly. Priced right

Great store and excellent customer service. Try it for yourself.

Taylor and the assistant manager where amazing 💕they help by staying in our budget .they were very patient with us and kept ny daughter occupied while trying figure out what I wanted and misxty was a amazing as well

Awesome 👌

Michael was awesome... Transaction was easy and hassle free. Would definitely recommend Ashley to all my family and friends!!

Taylor made sure we had an amazing experience during our visit. She was able to answer all of our questions and made sure we left happy. We bought a mattress for our oldest son and will definitely be going back for future purchases.

Salesman - Ryan I think - was super helpful in checking availability and holding procedures.

Very welcoming, friendly, patient and very helpful

Super friendly staff with big selections! Echo and Sabrina helped us out so much with a dining room set and never felt pressured. We will be shopping here again!

Nice selection, great employee, thank you Derek

Nice store, lots of inventory. The sales staff are attentive and not really aggressive ( just doing their job). If you really want to buy they'll provide educated options and make it easy for you.

Sales man was really good very helpful definitely going back

Sabrina helped us get what we needed without pressuring us. The staff is friendly.

Ekko was great to work with, we will be back

10/10 would 100% recommend to anyone shopping for new items for their home. Staff is wonderful and helpful. They don’t follow you around hunting for their next sale. Today Tate helped us and we were overjoyed leaving with our new purchase on the way!! Thanks to everyone at Ashley’s for helping make our new house a home! ❤️

Great people, great service, great products. Thank you for helping to make our new house into our home

Soon has I came in Michael and his supervisor was friendly and helpful no pressure but they did help find what I was looking for. Have had bad experience in the past,but I decided to try again and very friendly employees. Will be back if I need furniture again. Once again thank yall .

Top notch customer service from Michael. He did everything he could to help us save some money and got us set up with exactly what we were looking for. If you go here definitely ask for Michael 10/10 recommend.

Mr. Echo service was excellent. He was very informative and looking forward to working with him in the future.

Friendly service, eager to help. Easy to shop. Thanks for the guidance

Customer service was very helpful nd guided us through the application process very well

Loved Sabrina. She took her time with me and I never felt rushed. She was easy to contact and ask follow up questions. She knew her products well, and was able to guide me to the perfect furniture.

Love that they are willing to help me figure out what I want when I go in there to purchase furniture and love all the fact that they answer all my questions!!!

Tate and his sales associate were absolutely amazing! Thank you on taking part of my new journey!

Derek always goes above and beyond for us!

Absolutely horrible experience. I have a sofa and loveseat that I purchased from Ashley 6 month ago. I was just sitting on my couch and broke out of nowhere. I contacted Ashleigh about the warranty sent in pictures of the damage and this has been going on for over two months. I still have yet to have my couch fixed at first they told me they would send me a part and I could fix it? I’m a single woman? I am not a couch specialist and sure don’t know how to fix this couch I paid over $2,000 for then I get the part and it’s nowhere near what is broken it’s just a piece of fabric…… Then I contact them again and they tell me they will order the part and have someone come out on February 16th. Well, I received my part in the mail and no one shows up so I contact them again telling them I received the part and they tell me they are ordering more parts for me and someone will contact me to come fix it. This has been going on since right after Christmas and I have yet to get my couch fixed. This is insane. I saved and saved for these couches and i have been able to sit on one in almost 3 months. Everytime I talked to someone at Ashley they had the couch and sofa mixed up and didn’t know what was going on. They need to get it together and fix my couch or just get a new one before it’s been a year and I don’t know any more warranty and I’m stuck with a broken couch.

We absolutely love shopping at Ashley’s. Michael our sales person was so helpful and such a knowledgeable young man and very friendly . All our home is furnished with Ashley’s furniture and we wouldn’t have it any other way. Thanks Ashley’s we love your furniture store.

Ekko assured me with the sale ans synchrony financing. He wqs very professional and well educated in the process.

Sabrina was very helpful and kind. She made the whole experience a breeze.

Absolutely the best experiences I have ever had at a furniture store. Great Staff all the way around.

Great service!!

My experience was the best & my representative Taylor went above and beyond to get me what i wanted this was the best experience ever

Taylor was a pleasure to do business with. We told her exactly what we were looking for and she guided us to the product. Fast paperwork and fast delivery set up. Ashley has another customer.

Derrick was very helpful, Thanks!

Excellent! Salesman made it perfectly easy and great deal

Micheal was amazing fast and friendly

Taylor did a fantastic job and we will make sure that when we need furniture in the future to come back and see her.

The sales person was great

Great customer experience 👍. But luckily we already knew mostly what we wanted

Found the table we wanted and enjoyed the savings we recieved. Ashley has well made furniture, I still have queen size bed from 15 Years ago when I purchased Ashley furniture store,would recommend if you want good stuff.

Tator was very patient with us, listened to what we wanted out of our mattress, and was very thorough with his explanations. I would definitely recommend!

The in store employees were very nice and helpful. Made the purchase for a new couch and loveseat and scheduled delivery for Thursday. Thursday the delivery shows up with only the loveseat. Claimed not to know why, and when I refused to take partial delivery they said someone would be in touch. At about 5pm that night I got a message asking if I wanted to reschedule delivery for that day for both, I said yes, either that day or the following day would be fine. I didn’t receive a response for hours and hours, only to be told they would reschedule it for another week later, still with no explanation of what is going on. Now I’ve talked to machines that are doing their text messaging asking me to reschedule, and it transfers me to agents who aren’t in the same time zone (possibly country) and only want to talk via text, but they take 10-30 minutes to respond to each message. I’ve asked for a refund and cancellation on the machine, to the agent, and in store, and all are telling me they can’t cancel it because the order is “in process”. Please don’t waste your time at the Ashley store in Longview.

Sabrina was very helpful and professional while we made our very first Ashley's purchase ever! She explained our options and helped us get the best deal! We are excited for our new couch to be delivered and look forward to purchasing more furniture for our home in the future!

Derrick was an exceptional salesman. He gave us the space we needed while still being completely available for all of our questions. He made the process fast and easy. We were in and out in 30 minutes!! A+++!

Came from Maness Furniture where my husband and I had the worst experience. Taylor from Ashley’s made buying a sectional the most smoothest process.

Great sales person!

Had a good shopping experience at Ashley the rep waited on me took time help me with everything I wanted she awesome excellent customer service

O.M.G!!! This is why we come to Ashley for all our home furniture! The staff are ALWAYS outstanding! But I have to say Michael is the best of the best! No hassles. He listened and showed me my options on exactly what I wanted! In and out quick. Prices and the quality of the furniture you just can’t beat. We’ve been Ashley customers for 15 years at least. Thank you Ashley furniture and thank you Michael!

Eric was a pleasure to work with

Very attentive but not pushy. The sales team worked with us and knew their products.

Ekko was very friendly without being pushy. He was knowledgeable about items and styles on the sales floor.

Great all around experience. Sales person wasn't pushy at all but very informative and helpful. Good prices and quality products.

Taylor was the best. She made the whole process fun.

Ekko has excellent customer service. We appreciate his thorough explanation of product materials. Thank you for the great service experience.

Excellent customer service. Very friendly salesman. They were patient and helped me with all my needs

Great

The staff was great, and they really treated me like family I’ll 100% come back and see them

Mr Ekko was very helpful and patient with us . Thanks

Great In-Person Customer Service

On time delivery. Very polite, efficient and listened carefully.

A really nice experience and appreciate the service from Echo.

Taylor was extremely helpful! Echo was helpful too. The staff is great and there was a great selection.

The staff was very professional and helpful. They spent a lot of time helping me make my purchase. My only issue is your internet site and the difficulty in reaching a person in customer service.. It needs major improvements.

Great customer service. Love my furniture

It was a very good experience. Ecko was very helpful and patient with us.

Awesome service!

Staff was very helpful

Great experience and my salesman Tater was sweet, professional and helpful

Michael was amazing!!

Michael is the best salesman ever!!!

Store was laId out very well and the help was very professional and helpful, no rush environment

They were great! I told him what I wanted and he found exactly what I was looking for in no time. Financing was super easy and quick. Very nice store.

The service at Ashley Furniture of Longview was great. E.T. provided great customer service. The furniture shopping experience was hassle free.

(Translated by Google) Very friendly, I liked the treatment (Original) Muy amables me gusto el trato

Very friendly and help us get the exact couch we were looking for

What can I say but excellent in each area.

Everything went smoothly except the delivery, but that was my fault.

Very pleased with my service from Ekko (Eric), but still waiting to get results from the broken past purchase of the recliner sofa that was purchased less than year ago. Thank you Ekko!

My bed was delivered in pieces instead of all at once!

Today was Black Friday and the store was very busy. However, I received great and friendly customer service at the Longview Store. The associate sales manager, Ekko, had a professional, patient, and positive attitude. l left feeling very satisfied with my service and my purchases!

Very good selection. Found just what I was looking for.

I appreciate the great customer service provided by Taylor Maddix. She was very helpful, patient, and responsive to my questions!

Rob was informative but not hovering. Good experience.

Your Rep was kind knowledgeable and helpful. Told him what I was looking for and he directed me to it right away. Couldn't ask for better service.

I have taken an incredibly long time in deciding when I was going to purchase this oversized recliner that I fell in love with about a year and a 1/2 ago. Michael is in the longview texas store and he has been with me every step of the way. He has been. incredibly kind and has a great sense of humor. He has never once tried to pressure me into buying something before I was imminently ready. I am looking forward to getting my furniture delivered. And having a long-lasting relationship with Ashley furniture.

Table I ordered was delivered exactly on time. Very good service!!!!

Fabulous! Michael Alvarado was welcoming, knowledgeable, made selection & purchase experience a pleasure. I will definitely purchase again from Ashley Furniture and Michael as my go to sales representative! Thank you, Sandra R

We had the best salesman ever. If you go ask for Michael. He is very knowledgeable In the mattress area. Then I lost my wedding ring somewhere, with this store a possibility. He took the time out to help us look everywhere, you could tell he actually cared also. He took my information and a picture of the ring and promised to keep looking.

I called before going & was greeted with a friendly voice. I got there and that same friendly voice remembered me from the phone call earlier today and was able to help me get a new recliner today at an affordable price.

My experience was incredible! Taylor was so sweet and pleasant and I purchased my new chair.

Tate was amazing. Best experience ever furniture shopping!

Excellent

The person helping me was wonderful.

My salesperson Taylor Maddix was very helpful and made my shopping experience easier.

We purchased some outdoor furniture and we couldn't be more pleased. Also, Nate was great in explaining everything we needed to know about the furniture and the five year warranty.

I’m happy to share our experience with the Ashley furniture store in Longview. On entry Carderick was welcoming and gave us a quick idea of what to experience and sales opportunities. Told us he would give us as much time as we need and to feel free to ask him questions when needed. Carderick made effort to rearrange chairs with tables to help me visualize the pairing, all with a smile! The store was clean, furniture was beautiful and lots to select from. Carderick gave us a decent price and now my husband and I are both excited for delivery day!

We had a great experience with Ashley while purchasing our bed. They come out and delivered and set it up. It was an easy and excellent experience!

The seller was very friendly and knowledgeable on the item I was searching for. Let us take our time to shop around. Very nice visit at the store.

Michael was AMAZING..super and smooth transaction!!!

Derick Anthony helped me find the bedroom suite I was looking for. Very professional, quick, and I appreciate his help so much.

DO NOT BUY FROM ASHLEY!!! Several days ago, we went to Ashley Furniture in Longview and paid #936.34 for a recliner. First, the sales staff at the store were indifferent. We said that we wanted a leather manual recliner. The salesman, ROB MARIS, seemed befuddled and then said that he "didn't think" they had a leather manual recliner. We then looked for ourselves with no assistance from the sales staff and a manual leather recliner on the floor. We then paid in full for the recliner - plus $99 for "WHITEGLOVE PREMIUM HOME DELIVERY." It was to be delivered today and we lost a day's pay to stay home for the delivery - but then we got notified that the delivery driver could not find our house, so he just skipped our delivery. We tried to call the Longview store, but it seems that customers cannot call and talk to anyone at the store. Instead, we were subjected to several options on the phone, which eventually connected with some "Customer Service" person who was apparently in the Philippines or some other Asian country. When we asked how we could talk to the Longview store directly, she hung up on us! Tomorrow, we are going to the Longview store and demand a refund. We will purchase from Haverty's which is what we should have done in the first place! BUYER BEWARE! DO NOT DO BUSINESS WITH ASHLEY FURNITURE/ASHLEY HOME CENTERS!

Came in knowing what I wanted, no pressure sales.

Tayler was really sweet and very helpful!

Experience was great, efficient , professional and fast

Tate was awesome!

Great service. Rob was amazing and very patient.

Very nice and professional staff. Easy process

It was wonderful. They were so helpful and polite. I enjoyed the experience of purchasing my furniture there!

Michael is a great salesman. He greeted me when I came in to the store. I told him what I was looking for and he told me where the items were. He left me alone to shop, which I appreciated. I highly recommend Ashley for your furniture needs.

Derik was great, he got us in and out; wasn’t pushy just helpful. I like that he allowed us to look on our own but was ready to help at any point. He made us a great deal and made the process really easy. Definitely recommend!

Super nice people! Michael was absolutely great. Floor was massive and comfortable. Felt free to feel out and choose my own furniture with no handholding. Definitely going back in the future.

Very helpful and friendly store, knowledgeable and well service

Great teamwork by Michael and Ryan! We got a great deal and they were both so great to work with! Thank you!

Micheal was amazing! Went to the Longview Texas location, he wasn’t pushy, he was a top notch salesman! We had fun choosing our bedroom furniture! Thanks so much!!! 🙏

Derick was a great help! Very patient & willing to work through many options with us until we found exactly what we wanted. Can’t wait to get our furniture!

Derek was great! Very helpful. I’m a wheelchair user and he brought things to me, plus pushed to view items that were on the other side of the showroom floor. Definitely made a good first impression!

Great store with excellent customer service. One of the few furniture stores where they let you shop and leave you alone. Then when you need them they are ready to help.

Had great customer service with Tate, Michael, and Hollie at the Longview, Tx. store. With their help we got the perfect kitchen table and it was delivered just few days after purchasing. We recommend Ashley's to anyone looking for furniture...

The employees were very kind and quick to help! I felt listened too and cared about. They made the purchase of a recliner very easy and stress free! Will shop there again if and when I need furniture.

Great Deal and Awesome Sales Woman, ask for Taylor!

Taylor was awesome!!!! She helped us find exactly what we wanted. Best prices in town also!!!!

I have never encountered someone as helpful and professional until I met Michael @ Longview location. He made my purchase so easy. He listened to my needs and was so patient and attentive! If you every have a need, he is the one!

Very friendly and courteous. Derick was very helpful and not pushy.

Awesome as always

Michael is awesome! Every time we enter, he is energized, friendly, and very helpful!

Diane was great! Happy with the way the sofa purchase went. The delivery will within 3 days of purchase.

The furniture options, personell and financing options were absolutely phenomenal! Will definitely be coming back again!

My wife purchased a recliner and was not in stock at there store. Beware of ordering the chair because you will be charged a percentage of the cost of chair to have it delivered to your place. The store gives you the option of picking up the chair in Fort worth distribution center or pay the fee to ship to home. There is no choice to pick up at there store for no fees. It's costing me 75 dollars to deliver to my home. We will not buy anything else from this business. UPDATE WITH RESPONSE FROM ASHLEY STORE: We do apologize for any inconvenience. If you have any questions or concerns in the future, please do not hesitate to reach out and I will be happy to assist. Enjoy your day and stay safe! MY RESPONSE TO THERE RESPONSE: Nothing changes and they forgot who the customer is. Change your policy or not. Your choice. My wife and I will never buy anything from this company again. We did buy another recliner from there competitors and free pickup at there store on an ordered item.

After looking for weeks I finally found the perfect living room furniture at the perfect price. Derrick was amazing. Thanks Ashley. I’ll be back for my next furniture purchase.

Derick was awesome, he let us know he was there to help if we had questions then let us look around and shop. We were there forever matching stools to tables etc. and he was super patient and helpful.

Michael has been nothing but amazing at getting me prices on furniture. I have purchased 3 items from this location.

Ryan was very helpful and answered all of my questions professionally.

Michael Alvarado helped me pick out a beautiful bed set, he was super professional and has amazing taste so if you want any advice about what type of stile furniture to buy he’s the guy to go to !!!

Rob Mavis was great to work with. Made purchasing the queen mattress a seamless, stress free interaction.

Rob was such an amazing sales man to work with! He explained everything and was just so friendly and kind. I definitely recommend Rob if you go here. He got us an Amazing deal on a couch and ottoman!

Good selection of mattresses and Michael was very knowledgeable and friendly.

It was awesome and service couldn't have been better really good and honest crew

Derek was very nice and helpful. He got on the floor to help us look at stuff. He went above and beyond to help us decide on the right furniture. He was very knowledgeable, we would recommend him to help anyone! Now, when it came to the checking out....thats another story. They had only ONE computer that would run checks and it was running sooooooooo super slow!!!! It took almost as long to check out as it did to pick out our furniture. If your having problems fix them!!!! It made a good experience into a bad one!!! Ashley did have a great selection to choice from, and Derek wasn't pushy at all. He let us decide and than helped us. We got what we wanted and for a good deal. We would buy from them again if we have too.

A logistical nightmare. Drivers can’t read the delivery instructions?! No real time communication?! This company has it all….what I will say is at least the staff was nice. Ineffective but nice. I’m not saying that it was their fault that their logistical situation was horrible. In store their payment keypad didn’t work, their Internet didn’t work, their website didn’t work! It took me half a day just to pay for it, so I guess I should’ve known what a hassle it was going to be to actually have it delivered. No one can reach the driver. No one can update anybody. No one can reach her DM or a GM or whoever is in charge. At this point, it’s seriously a consideration to cancel the order entirely and just go get it myself somewhere else. I paid for the “gold standard” delivery….why?! Ridiculous!

Taylor was phenomenal!

Friendly staff. Not overly bearing. Gave me time to make my own decision.

Great experience, Matthew was awesome. Very nice and personable, helped us find the right fit for our home.

The folks working there are very nice and I like my pieces BUT…. They don’t have a functioning phone system and the follow up/procedure for making a warranty claim is no bueno at all. Had to drive 60 miles rt to go to Longview and pay the inspection fee just to get someone to look at my non functioning motion furniture. 😒

Taylor was awesome! She was helpful and not pushy, friendly and personable. She listened to everything we said. Excellent experience at this location and with Taylor!

Approximately 30 days ago I purchased a Tempura-pedic mattress. I complained about it of the sale clerk that sold it to me was the one I spoke to. She said it was safe . l told it had this strong smell. She showed me a can of Lysol spray in purple can and said that was all they used... I said no that wasn't it. Anyway I saw I was not going to get anywhere l moved on to the payment issue of where to make payment . She said I wouldn't make payment in the store I do not trust them. Something is wrong with this mattress. I need help ad to how to handle this matter. If something happens to me l want it noted that the mattress had a chemical odor amd no one addressed it. Purchased from Ashley Furniture Longview 7/2/23

Great experience! Taylor helped us find exactly what we needed! She and everyone in the store was super friendly, not pushy at all!

Friendly people working there and not pushy. They left us alone to check out their store.

Dianne was knowledgeable, informative and not pushy. A pleasant experience.

Friendly and helpful, not pushy at all.

Amazing customer service and they went above and beyond for us. Excited to get our new mattress and coffee table/end tables delivered!

Spent over 6k. Was told my furniture could be to me the same week, so I sold my current furniture. 2 weeks later I have no couch and no dining table. Paid over $500 for delivery and have to wait weeks. Customer service is hard to get ahold of also… Also, sales rep whom I won’t name, nice guy, overcharged me a few hundred dollars… luckily Michael caught it (He was great) Only giving 2 stars because they don’t hawk over you while you shop. Feel like it’s a corporate issue for the most part. Wont use Ashley again nor do I recommended to anyone.

Very easy to deal with. Michael was great 👍.

Michael was very helpful, friendly and professional. He is an asset to your store. Thank you Michael for all your help.

Once you are in the store you get customer service. If you call to see when delivery will take place? The call gets disconnected every time I call. I will need to drive 25 miles to the store and talk to a person to get delivery confirmation or get my $1k deposit back. I'm not happy about lack of communication. It's been 4 days since they took my money and no furniture and no communication.

The working hours say 10-8pm..but nobody ever ever answers the phone.

Very helpful, attentive, professional and efficient. Love my purchase and the experience was perfect!

I wish i could put 0 stars. I originally rated them 5 stars, but I regret doing that just as I regret ever even considering Ashley's for Furniture. There is no Customer Service, No honesty, and frankly nobody committed to doing their job or doing right by their customers. I would highly suggest anybody to take there business anywhere but Ashley. We bought a couch weeks ago, waited a week for delivery where their workers deemed in 90 seconds they could not fit the couch in the door (it would have fit). It has now been two weeks, nobody has tried to reach out to reschedule, we were told we are not allowed to pick up the couch, and we can not cancel the order due to "systems being down". I'm not sure how systems can be down for two weeks, but irregardless it would be nice if we could even speak to someone about any of this. I personally will not do any business here again.

Reasonable prices, great product line and if you need some help or a little guidance because you're not sure exactly what you want then ask for Michael! OUTSTANDING salesman with superb knowledge of what they carry or can order and he has impeccable taste. Easy in and out, fast delivery. Very satisfied.

Great people, great service Wonderful shopping experience******

Lovely store. Nice people. No pressure sales team. Got a good deal on a mattress.

Very friendly and helpful.

Ryan was the perfect salesman for our family. He spent quality time with us, about 3 hours and answered every question. We will be shopping here again

Love my furniture!

Taylor was very nice, very friendly and very knowledgeable with the beds

Love love love!!!! My couches are so beautiful and the price is reasonable. When u go, ask for Diane❤️ she was a huge help!

This would have been a good experience if their delivery truck had broken down. Which made my delivery 5 days late. But it made was corrected right by Holly . Delivery men were polite and fast.

The guys were very polite and did an excellent job with all my furniture. I would recommend you

I absolutely loved that Michael A. first introduced himself and gave me all the sale information I needed before shopping. I also loved that he gave me my space until I was ready to talk to someone. All of my questions were answered and he worked with me so I could get my furniture covered under their protection plan (which I HIGHLY recommend if you have pets or children). I will definitely be shopping here for my future furniture needs.

Michael was very helpful but gave my husband and I space to look around. It was great not feeling followed around or pressured by a salesperson. We went to multiple furniture stores in Longview but Ashley Furniture was the best place. Will be coming back for more furniture, and to have Michael help us in the future. He was GREAT!!!

Best part about our visit was they let us walk around and shop. When we did have questions they would step In, help, and leave us alone, I love it. They always have great deals and huge discounts.

Taylor was a great salesperson! It's a beautiful store with some awesome and helpful people. Would def recommend and will go back again!

Friendly helpful service I his name was Derick was very nice and personable 🙂

2 of my 3 pieces of furniture I ordered from the online store we delivered broken. The dresser has all of the packing materials in the drawers when I unboxed it and it has obviously been returned due to damage. I was of course inconvenienced by the fact that the furniture was broken but that is only where my problem began because I was absolutely sure Ashley would make it right. A brand new bedroom suite.. 2 out of 3 pieces broken, and guess what?! They didn’t even offer to send me new pieces that weren’t broken.. no replacement, no return. For their convenience I could take the broken headboard and donate it a non profit organization and send them a receipt for a refund. They offered to send a tech to see if the dresser was restorable. Why?? Why would I want you to restore a dresser I bought brand new that I now am stuck with and you won’t even offer to send me a new one? I felt like I was sent a broken one on purpose and told the policy says I can’t return it. That would be nice information to give a customer at check out as well. Furniture stores are a dime a dozen. This is one I will never use again and would never recommend to anyone. I am now stuck with a bedroom suite that is unusable and I am out the money for it. Thanks Ashley for the crappiest furniture experience of my LIFE!! Y’all can write the furniture off.. I’m just out a lot of money. Cool!! Great way to do business 👏🏼👏🏼

I have used Ashley's in Longview for years now. We haved used Michael as our sales man for most of our purchases. He is amazing. He knows his stock, has good taste, and makes a point to socialize and treat you as a friend.

The knowledge and courtesy of the salesman Rob Maris.He gave me time to shop and find what I wanted and make my decision.

Excellent customer service today! Rob greeted us as we entered the store and gave us store information and then let us look at our leisure! Holly checked with us as we walked around the showroom and encouraged us to try things out as if it were our home. Very pleased with the entire buying process. I highly recommend Ashley Furniture in Longview, Texas! Ask for Rob!

Great customer service!

Our sales guy was great! He treated us like people instead of a “mark” to sell. I don’t like feeling pressured or sales people giving me no privacy to talk and sit and he made sure to help us but also give us space and talk to us on a personal level like we were friends browsing. That’s how a sales experience should go! So thanks!

While the experience in the store was good, the delivery and "white glove" installation of our new living room set was horrendous. The delivery truck broke limbs off our trees, they left behind a large amount of trash in our house from our furniture, instead of taking it with them. They did not complete the installation of our love seat. They did not have our complete order, even after it taking almost a month to gather it and deliver it. Upon contacting this store with our concerns, we were meet with complacency and little to no help. We are currently attempting to contact corporate for some sort of resolution, however we continue to get the run around. The exorbitant amount they charge for delivery along with the promise of a "white glove" installation is beyond false. We will never darken their doors again and will attempt to convince others as well, in an effort to save them from the same negative experience we had. Update... All Ashley's is willing to do is give a gift certificate to their store, which we would be foolish to receive, since they cannot keep to their own standards. My wife has contacted them on multiple occasions. She has been told many times that someone with the authority to handle this situation will call her back...not ONE PHONE CALL! The only reason we know about the measly gift card was because my wife insisted on staying on the phone until she was connected to the representative in charge. I personally would prefer they contact me, as my wife has lost ALL respect and expectations in Ashley's. I wish I had read the reviews prior to any purchase. I was under the impression Ashley's was a respectable organization...I have been proven wrong in a massive way!

A great trip to Ashley furniture. The whole experience was timely and professional

We stopped by to check out what Ashley Homestore had for bedroom sets. We were greeted by Michael A. who showed remarkable customer service and helped us make our first purchase. Definitely will be back!! Thank you Michael!! 😀

Everyone was so nice and helpful!

Ryan worked with us on getting our 2 new recliners. We were having a hard time deciding on which ones to get. He was very patient with us and explained differences to us. We will definitely look him up when we need to purchase anything else.

The Best costomer service they were helpful sweet and funny just the best.

Michael was absolutely amazing. Please keep him with Ashley. An asset to your company!!!

Everything was wonderful. This is the team I think everyone should work with. Extremely outstanding.

Found exactly what I was shopping for. Michael is a pleasure to work with!

Great people, awesome service. Seriously walked miles in the store trying to figure out what would look good and what what works.

All that building and space behind it and yet nothing in stock.

Diane Flannagen is the best! She helped answer all my questions and fit what I needed into my budget! Purchasing things for the home can be stressful, but Diane and the team made our experience fun and I left there feeling excited about my purchase. Already looking forward to furnishing the living room next!! 10 out of 10!!

Beautiful furniture great sales people!

We bought a new mattress this morning, and our sales person was Diane. She was very knowledgeable about what we wanted and needed, and she showed us exactly that. The transaction/financing was easy and quick. We will definitely go back!

Absolutely amazing service! Just happened to walk in on a 30% off deal ending that day. Dianna was phenomenal! So helpful and pointed me to exactly what I was looking for. Made the approval and checkout process quick and easy. 10 stars for her alone. The ladies at the register were so friendly and informative as well. Will 100% be going back for my next purchase.

Rob was easy to work with and not pushy!

Go see Daniel!! I knew I made the right choice coming to Ashley's for a sofa! My husband and I were here last week to purchase our first-ever new sofa and Daniel made the process so easy!! As soon as he greeted us he made us feel so comfortable and I felt zero pressure. I hate the pressure of a Salesman when you walk into a place. I love to be helped but I love to make choices of my own without pressure or being stared down and he let us do just that! He asked us a couple of basic questions just to better understand what we were looking for and so he could point us in the right direction to let us personally walk around. I was being very specific in what I was looking for because I have a cervical injury and I felt very confident and satisfied that he really took in what I had to say so he could better help me purchase the perfect sofa for me! After my husband and I gathered some ideas and choices we then went to him and he carried out the rest of the process for us and made it so incredibly smooth!! He was super knowledgeable, knew anything and everything and answered all of our questions thoroughly. He greatly helped us in so many ways and if it wasn't for him I don't know that I would have found this perfect sofa for me! He was genuinely so incredibly nice and down-to-earth on top of all that which I really loved! And my beautiful sofa was delivered within one week as promised and I love it!!! THANK YOU DANIEL!!!

Sales agent was very courteous and knowledgeable of all the store inventory. I had shopped at several other stores in the area and none of the showrooms was as beautiful as Ashley's. Prices were also very reasonable compared to other showrooms.

Daniel was amazing!!! He customer service was impeccable. I will definitely be back for more of my home furnishings needs

Went Ashley to take our daughter with no intention of buying anything. Wife showed me a recliner and we decided to talk to someone and that was Garrett Bryan who was the first person to speak to us. He helped us with the recliner then the wife decided on a mattress and he helped also. We decided on both items. Glad we went to Ashley.

Prompt and professional delivery service.

I purchased furniture from them over 2 years ago and I received it with chips and scratches. I purchased furniture from them again and this time another there was another chip. I told the delivery guy when he dropped it off and he said I’d have to call. I called right after they left and they said that they would send someone to repair. Nothing! I called a month later they said they would send someone to repair it. Again NOTHING. It’s been 3 months and I call and the guy said they can’t do anything about it because I never called within 72 hours after my delivery. I remember ver clearly I did call and they put me on hold forever, for them to turn around and now tell me there is no note.

Great service, thanks to Ronnie for his salesmanship.

The Sales lady was excellent she stood back and let us look with out pressure to buy anything. When we found what we wanted she was right there to assist. I highly recommend!! Great customer service!!

A really great shopping experience. Daniel was great. He helped me so much. He explained everything to me.

Ryan worked and showed us what we were looking for and was not pushy to make immediate decisions. Thanks

Worked with Michael which is always a pleasure and finds just what I need.

Was an excellent sales experience! Daniel is an excellent salesman…he spent a lot of time with us and explained things very well, plus got us a great deal on the furniture we wanted.

Donny was very patient with us. While I looked he kept my husband occupied. It was a pleasant experience.

Diane was a wonderful salesperson. She allowed us to look around, then gave us great information about what we were looking for. We look forward to receiving our new furniture

Great selection. Quick an easy checkout. Open late. Friendly an knowledgeable staff. Definitely recommend.

Michael was absolutely amazing!

Found two (2) rocker / recliners we wanted and were offered price matching. Tried to pay with virtual digital card (same as a debit card) however, the store wouldn’t accept that form of payment. Then sales persons stated the cashiers that handle those transactions were not in at the time and we’d have to wait until the following week to come back and use the virtual card. They also stated that mgmt did away with that pymt type. We did attempt to add the card to our digital wallet, but Apple wasn’t allowing that. So we decided that we’d open an account and use the digital card to pay the account off. Turns out, that isn’t an option either. We couldn’t pay a credit card amount balance with the debit card, etc. No one at the store would contact the cashiers to ask for directions on finalizing the payment. But instead chose to let us leave the store hoping we would come back and purchase the items. We didn’t. We visited the online store and made the purchase using the virtual digital card. Also, saving ourselves an additional $150 for the protection plan. The store was going to charge us $279 for the two recliners. In this instance. I’d say it was better for us to deal directly with the online store than the local sales person.

Daniel was a huge help for us. He knows how to talk to people and doesn’t just try to sell you on items. He answered any questions we had and went above and beyond to help us with our purchase. We will be going back to him in the future. Thank you Daniel.

Diane was awesome . She explained everything in detail. She's knowledgeable,. Extremely friendly & I enjoyed shopping with her .

I have never had more problems or received more poorly made merchandise in my life. They have also transferred the entire help department out of country so I either can’t be understood or I am hung up. I have been lied to in writing and verbally. I will never do business here again. All I want is my couch replaced or money returned . This place is awful.

Friendly, thoughtful, and helpful. Service was excellent.

Diane was awesome. Helped me find the perfect furniture. She did not rush or pressure me.

Ashley's has a wide selection of furniture choices and price ranges. Coby provided excellent customer service, and even thanked me for my purchase. I was very pleased with my purchase and service.

Wonderful service from Dianne and found what I was looking for.

Purchased a bedroom suite and mattress. Felt the mattress was more than I wanted to spend but paid to have furniture delivered so best to get mattress there too. Did get 20 percent off for Presidents Day sale. One piece I found to be damaged after delivery, have called but no answer or results to replace yet.

Rob was so helpful and patient. There if I needed him but allowed me space to browse and did not try to pressure sell as many salespeople do. I highly recommend this store!

Coby Lee was our salesman, he was great! Never pushy and very helpful!

It was friendly and knowledgeable. The salesman , Coby, was helpful. The paper work and purchase was simple and uncomplicated.

Michael took good care of us but they did not have what we wanted. Next time!

They were all so helpful, but we loved how easy Diane was to talk to and she just let us look around and helped when we had questions.

Very pleasant and knowledgeable about their furniture and options available

Michael was very helpful and a pleasure to work with. Thank you for making my shopping experience with Ashley Homegoods a great one. I didn’t expect things to go that easy.

In a nutshell: Purchased bedroom set in August. Took 3 months to get a decent chest and as of January we still have a bed with unusable drawers. Will wind up paying full price for repaired furniture (that we did not damage-if it ever gets repaired). Details: Purchased a bedroom set mid August. THE CHEST: Delivered September 24 with a damaged chest and damaged drawers on the bed. Chest was replaced a month later with another damaged one (drawers did not work). A new one came in November and was finally a good one. Basically, lived for 3 months with clothes stacked on the floor because we couldn't open the drawer in the chest. THE BED: It is JANUARY and NOTHING has been done. After a few back and forth phone calls, someone came to repair the drawers on the bed but didn't have the parts needed (even though I had specifically described the issue on the phone). Ashley said they would schedule them to come back. When weeks went by and no one came I called the repair company and they said they didn't have anything scheduled for me. I went by Ashley and they checked their computer and sure enough, nothing was scheduled. The receptionist assured me that a repair was now scheduled. Weeks went by and again, nothing. I called to tell them to just replace the bed since I'm tired of waiting (luckily the issue is just that the drawers don't open without tugging pretty hard. If the bed was unusable we'd have had nowhere to sleep for the past 4 months.) They said they can't replace it unless the repair person says that it is unrepairable. in other words, if you get furniture delivered and it is damaged but repairable, you have to let them repair it, pay full price and now have furniture that has been repaired. I kept calling about getting the drawers repaired and they said they have to wait for the parts to be delivered to us before they can schedule a repair. In November they assured me that the parts would be delivered in December. It is now mid January and NOTHING. When I told them that I wanted the bed replaced they said that I had to have reported it within 72 hours of delivery. I told her that I HAD done so, calling within 12 hours but have been made to wait on their repairman, who has yet to show up, to come and assess everything. We have purchased a living room set and now this bedroom set from Ashley. NEVER AGAIN!

Sales was great, store was great. Delivery was a joke. Scheduled to deliver Friday, received a confirmation text, and then no one showed. Then the next Friday we were supposed to be first delivery, but instead were last. 6:30 pitch dark, in the country on December 23rd. Poor drivers still had a 3 hour drive back home. Plus furniture is damaged and they sent more furniture than we were told was coming, cluster………

Great customer service..definitely a good place to shop for you furniture needs.

My experience today was nothing short of amazing! Daniel gave me the best customer service I’ve received in a long time. He was honest and very helpful. He was also very knowledgeable about the furniture he showed me. I will be returning in the future

I had plan on purchasing a chair and ottoman, only to find out you no longer deliver. Totally disappointing 😞 your sales person missed a sell and it seems everytime I've shopped there I'm disappointed with your store.

Garrett was very helpful, stayed with us till we got what we wanted.

We were happy with the table we purchased, the salesperson was nice and knowledgeable; however, the checkout process took almost an hour. We also would have preferred to be able to pick up our table instead of having to pay for delivery.

Ryan was easy to deal with and helped guide us to the pieces we were looking for

I'm always promptly greeted by sales associates when I enter. Coby Lee, my sales associate, was very kind, patient, and knowledgeable. He talked me through the differnt sales/specials they had and financing options, making my experience very easy and me comfortable with my purchase--a new queen upholstered bed.

Don’t but the warranty, they worm their way out of any repairs…. Total scam and shouldn’t even be offered. Total waste of almost $700. Ashley furniture should be ashamed to did business with this company.

Easy experience. Knowledgable salesman. Would reccomend him to everyone.

Great service.

I explained to the salesman (Ryan McCann) that I had recently fallen and was dealing with a fractured rib. I told him I couldn't lift anything heavy. He told me the table I wanted was mostly put together. All I would have to do is screw the knobs on and slide the shelves in. He said I could do that and save the $40 assembly fee. He LIED to make the sale. The table was in a box about 6" high and in many pieces! The delivery men refused to put it together. They did open the box before they left. I had to call and hire a man to come put it together and set it in the right location. We do like the table but will no longer do business with Ashley Furniture.

Great assistance with our purchase!! Our delivery and set up was a nightmare.

Great customer service and experience for us.

I liked how Diane Flanagan quickly showed me what I was looking for. I found that I loved the very last couch she showed me. It was perfect. Thanks for the help!

Fast and efficient very courteous Michael was very easy to deal with

Everyone was very helpful and explained everything in detail for us to understand and make the right purchase for us.

Very friendly and comfortable sales personnel who were very helpful but gave us space to talk and make a decision on our own without interference. Beautiful, well stocked showroom with surprisingly good prices. Highly recommend Coby our salesman

Michael Alvarado was great to work with! I definitely recommend Michael and Ashley Homestore to anyone shopping for furniture.

I found the perfect dining room table and micheal was the BEST!

it was a great experience. Holly was great to work with.

Fantastic experience! Our salesman Michael was so knowledgeable and friendly. I like how they are not pushy but helpful! We will for sure return the next time we are looking for furniture!

Kimberly did a great job taking care of all our needs..

We bought a beautiful sectional, our sales person said it would be 30 days for delivery. That was a bit off putting but the contract was already signed. Meanwhile 30 days has passed and it will be another 45 days minimum. I got a portion of the sectional but not the other part. This is so unprofessional. I will tell everyone who wants to buy from ashley to go anywhere but there!

One of the worst experiences I have ever had with a company. I still don’t have all of my furniture that I ordered 10 months ago and many pieces I had to reorder 2-3 times because it was either given away or deliver damaged! And when a piece finally did come in they wanted me to pay another delivery fee when they were the ones who damaged the furniture the first delivery! Horrible customer service!

Love this store

I purchased a very expensive couch and ottoman from Ashley furniture last year. I was told to get the extended warranty as well in case anything happened. I filed a claim on the ottoman because the entire middle caved in and they refused my claim and said it would not be covered. That is a defect in their own product not being able to last even a year without breaking. Do not buy the warranty, it is a scam and I have to think that the sales people at Ashley's know this. The only perk to this for them is to boost their sales.

I just purchased a beautiful sofa from Ashley's. Diane my sales person was great. My only issue was when I asked the girls at the desk a question and they couldn't answer anything they had to call Diane. Of course she came but apparently they told her she was the only one to answer my questions. This is fine but there are ways to do so without making the customer feel bad. Again,thank you Diane. I'll be back because of you!

Terrible Quality of products

I enjoyed my shopping trip so much. So friendly and not pushy at all.

Our experience at Ashley's Longview Tx. Was a good one. The sales man listened to to the details of what we were looking for, and showed us options at mutable price ranges. Told us what sales ,and discounts were available. An all around pleasant experience.

They do not offer on the spot take home furniture.

My salesman (Coby) was amazing and very professional! I got exactly what I came for.

No one can beat their prices, perfect customer service. Not pushy at all when going and looking. Love it.!.!.!.!.!

We went in to look around for a few things and ended up falling in love with several products! Daniel was able to help us measure and debate products and was beyond helpful. We’re so happy with our purchases and experiences at Ashley’s today. We will definitely be back for our next furniture purchases!

Bought bedroom furniture for my daughter.... Kimberly was very sweet and helpful..

Said would deliver bed on a certain day comes with missing box spring, says it would be here 10 days later, should have call be before coming out, wanted refund said they don't do refunds after they deliver come into store pick something else, WA t go back to them.

We had the opportunity to work wit taylor at the Longview store and she was wonderful! She took time to hear our thoughts and her choices/suggestions were spot on! My baby was with us and he really enjoyed walking around with her. This is my 3rd purchase with Ashley and it yet to disappoint. Can’t wait to link up with taylor and the Ashley team as we continue to furnish our home!

Thank you Diane for a fabulous experience. We love our New couch!!!

Great service. Very professional in helping us pick out a mattress. We are a return customer. Service is outstanding.

Very nice atention ...paciently help us in our cuestions about our furniture choices..

Went to purchase an adjustable base for an elderly family member. Those things are awesome! Chandler made it so easy. She explained Ed the advantages of the different choices and helped us find what we needed. Great job.

mijy mal servicio,, entregan en partes tus muebles,en una semana te entregan el espejo otrora 2 semanas te entregan la cabecera de la cama,y así susecivamente , definitivamente no vuelvo a comprar nada en es mueblería "

We dealt with Coby and he more than helpful. He looked for the best ways to save us money while helping us find the exact bed my wife and I were looking for. Definitely appreciated the experience and the help. Thanks Coby.

Coby Lee was my sales assistant at the Longview Texas Ashley Furniture. I could not have asked for a better experience. I was late getting to shop and Ashley Furniture was open until 10 pm. Coby Lee helped me pick out a sofa, applied for financing, and sold me what I wanted all in 30 minutes. Too say the least, I was very satisfied and equally impressed. I will be back to make Ashley Furniture for future purchases.

Found a great deal would give 5 stars if delivery didn't cost so much. Delivery company sent a confirmation text that you have to agree to or delivery gets cancelled, since that first one it's changed four times. If they can't get it together I will cancel everything.

Terrible service, they arrived stating they were there for a repair seemed annoyed. I told them to come to the door since they had not even got to the door when they called. I had a delivery not a repair and they did not bring all the items scheduled. Didnt offer an explanation or anything. Will never ever shop there again

When I placed my order for furniture on June 17th with the salesperson, Michael, I was told my furniture would be delivered on June 25th. The day before the delivery I received an email asking me to call their 1-800 number with no context. I called the number and then was told my delivery would need to be rescheduled for July 5th. July 5th rolls around, the delivery guys show up with one out of the 5 furniture items I ordered. Now I’m being told that the items will be delivered on July 12th. I wish I had read the other reviews about this place before I purchased from this store. I’ll be filing a complaint with the better business bureau next. They shouldn’t claim to have items in stock and available for quick delivery when they don’t actually have it. That is fraud.

Derrick did a great job getting what we needed! Great customer service!

I always hate furniture shopping because the sales people are pushy but my family's experience at Ashley was fantastic. Salesman (Michael A) was friendly and knowledgeable. Helped us find exactly what we were looking for, didn't push higher priced items, let us know about on going sales. He was a pleasure to deal with.

Great salesman. He was very knowledge able a worked with us to find the best price with the best options Thanks to Michael Alvarado

No pressure, Informative professional

I received great customer service from Coby. He was very informative, polite, and attentive.

Coby was a very helpful and knowledgeable associate. I’m getting great furniture at a great price and I couldn’t be happier.

Garrett in sales was awesome. Knowledgeable, patient and very helpful. I’d highly recommend Ashley Furniture.

My delivery was 1.5 months late, and when it arrived there were parts that did not fit the product.

Great products and great service

Did not have the product I wanted, And the they couldn't get it. Even though it was on line.

Michael Alvarado was amazing. So helpful and willing to answer all of our questions. He made buying a new mattress and couch stress free! So thankful for you and your help Michael! The manager even took our girls into the break room and fed them cookies while we shopped. 10/10 experience!!

I have had the best experience at Ashley’s in Longview. Michael is a wonderful person to work with. We ended up getting an outstanding deal on 2 recliners and a much needed mattress.( thank you to the kind manager) Such a wonderful experience! No pressure, no problems just the best customer service I’ve had in a very long time!

Micha did an excellent job assisting us.

We haven’t fully moved from out of state but want to order furniture. Over the phone it was easy and everyone at this Texas location was amazing and helpful.

Customer service is always great specially Michael love that almost all my furniture is from Ashley's

Thanks to Michael at the Longview store, I was able to purchase, pay, and set up delivery all from my home. He was courteous, friendly, and extremely helpful in getting me the item I wanted. Outstanding customer service!

Rob helped with getting our daughters bed, he was so informative and did a great job getting us what we needed.

Ryan helped us tremendously with our very first time purchasing furniture. Was very helpful and patient with us the whole time. We will be back for future purchases! Thank you Ashley’s!

The salesperson was very helpful and was able to accommodate me over the phone to order what I needed and at the price I saw online.

it was awesome there was this guy named garret he was just great and all the other workers were nice as well i recommend for furniture

Very knowledgeable and helpful was very patient with me while I took my time on making my decision on what I needed and wanted for my home.Highly recommend!!

Sales person was very nice and helpful.I will go back.

We bought furniture back in January. Some of it my wife ordered over the the phone because we were moving from out of state. The rest, we bought in person. Like many businesses, they are having some supply chain issues but that’s no fault of this particular store. Frank, the store manager, worked to get get find us what we needed for our new home and I’m thankful for that (cool dude). The delivery guys were awesome! They were professional and helpful. After the sale, I was missing a couple parts so I called customer service. They sent me everything I needed. We ended up making a few purchases from this store. I thought everyone there was fantastic!

I have yet to receive my furniture. I waited for an approx. month for my furniture, but was not surprised, I was told it would be a few weeks & I was fine with that. However I came home to find a message on my answering machine April 14 that my furniture was scheduled to be delivered April 15. I called the delivery representative & explain I work on Friday's , could we re schedule for April 22. She ( Becky) reported that she could not do that, she would cancel the delivery and I would have to call back in a few days to re schedule. She told me I could rent a van and come get my furniture in Tyler or hire movers. She said they would give away my furniture it I continued to cancel deliveries. I called back and spoke to a man who reported he scheduled my delivery for April 22. Got home April 21, record on machine says delivery is scheduled for April 29. My dgtr was going to be at my home for April 22 delivery due to her being off. I will now have to take off work to receive my furniture. Had I known all this I would have purchased my furniture somewhere else.

Garret was nice patient and helpful!

Wish there was 0 stars. Total frauds. Started 4 credit lines in our names and never informed us, entered all of our info incorrectly, then failed to order the furniture they charged us for. Protect yourself and DO NOT go to this store. If you have cash, you'll be better off shopping elsewhere.

We had a good experience with Ashley at the Longview Texas store, Brian is so nice and answered all of our questions. We were able to get a couch and loveseat that we like and it will be delivered within a week.

We purchased a sofa and childs bedroom set. Grwat prices during the April 1st sale and our sales rep, Micah, was amazing. He was patient and really worked with us, never showed frustration. We had our 2 young children who were having an off day. The ladies at the counter were so sweet and nice as well. Honestly great experience over all!! UPDATE: i spoke to soon on giving my original 5 star review. Furniture was "delivered" yesterday, first statement from the delivery driver to my husband was "Im worried about your delivery". Instead of making sure all pieces were on the truck or contacting us the delivery drivers show up without all our bed pieces. They had no information on when we would get the missing piece and customer service was a joke. The customer service lady laughed and stated "you can cancel your order". Went to our local furniture store and purchased a bed without hassles and ALL the pieces. Longview store manager and rep, Tia, are canceling bed order today.

Wonderful sales people to work with! Took their time to make sure we got exactly what we wanted and the color that we wanted. Very reasonably priced too! Ask for Michael

After visiting several other furniture stores, I found what I was looking for at Ashley and it was in stock! The sales staff was very helpful. The entire process was completed quickly. My room won't be ready for a few weeks but they were happy to hold it and deliver later. In all, a very pleasant experience.

NEVER again!

Micah was wonderful from the moment I called to see what they had on hand prior to making the trip! When we finally decided on the furniture piece we wanted, he gave us the best deals, was very patient, and personal in remembering our names from previous visit. I highly recommend to ask for Micah to assist you in searching for the pieces to make your home complete!

Ask for Michael ! He is amazing!!!

Wonderful and helpful staff! Very pleasant visit!

The store is really huge with lots of beautiful home furnishings. The service was good and the order didnt take long. The young man helping me Michael Alvarado was kind and knowledgeable of the furniture I was asking about. Thanks

Michael was great. He was so helpful. Will defintely go back when i need some more funiture.

Diane Flanagan, the sales person at Longview Ashley’s store was very courteous, helpful and knowledgeable.

Great experience. The staff was friendly and helpful. Stayed late to finish up. Good quality furniture. Went to another furniture store and the same brand and style couch was 400 dollars more.

Great customer service! Found exactly what we needed quickly. Great variety as well.

Good place to shop and buy donny Bruce was a good salesman

Met with Donny in the Longview store and he was great at helping me select the perfect sofa for me! I have purchased many items from them and would recommend them anytime

Every time I go in I look at the clearance and buy something. Then I look for more stuff and leave happy every time!

**UPDATE** 30 days later - Nothing has been resolved. DON'T WASTE YOUR TIME OR MONEY WITH THIS OUTFIT. SHAME ON YOU SCAMMING A 83 YEAR OLD! [Original Post 2/7/22] I had such high hopes but the experience has turned into a nightmare which has yet to be resolved. We are about ready to return everything and demand a refund. Three pieces of a living set and one is Grey, one is chocolate brown and the other is a no show. No one follows up in a timely manner to resolve and each time the situation gets worse. Save your money and patience or you will be sitting on your floor to watch the big game.

Not bad layout, just wish it wasn't six months before products I liked were in stock....

Quality furniture at the best prices. Our sales person Micah spent as much time as necessary with us. Great experience.

I am very dissatisfied with my experience at Ashley Furniture in Longview. I ordered something 6 months ago and paid cash. A little over half of my order has been delivered. I called in January and they told me I could expect a delivery around mid January. No deliver. No call. I understand COVID has caused delays but there has been zero communication from the company. When I called recently to express my frustration there was no apology for the delay. There has been zero offers to make it right, change my furniture option, etc. This is NOT good customer service and I will be taking my business elsewhere in the future.

Nice selection of quality furniture!

They missed a sale. Our sales person Garrit was great and going to put some furniture we wanted on layaway for us to pick up Saturday during our move to our new house. He handed us over to Johnny who was going to complete the transaction since he was going home. Told Johnny we would be back in a minute and stepped outside to discuss it. Came back in to tell him to go ahead but he was busy with another customer. So, another salesman told us no way, if we wanted the set we would have to pay in full now. He was very rude, and we decided to go elsewhere to purchase. We have 2 large living rooms with no furniture and he would have made quite a sale. Their loss, we found furniture elsewhere.

Really good staff to deal with. The buying experience was as simple and fast as I could ask for. They have a huge selection to choose from and as always the Ashley quality comes with it. Will be going back for future purchases.

Micheal was our salesman and he did an amazing job! He was very patient, kind, not an overbearing salesman, knowledgeable and answered all of our questions. I would recommend this store and Michael!

Beautiful furniture store. Great selection. Rob, was very helpful and thorough in assisting my husband and I in selecting a sectional sofa! Perfect size and color for my living room! I'm very happy with my purchase!

I enjoy the variety and styles and options of this furniture store. Employees are very friendly and helpful.

Customer service was excellent! Attentive without being pushy.

Outstanding customer service. Beautiful furniture!

Thank you so much for help me and my husband find a recliner chair for Christmas 🎄🎁today we love it 🥰

I had a good experience looking at beds and finding the right bed.Rob and the sales team were really great in helping with the financial details.I recommend Ashley to all my friends.. Jerry Reynolds..

I have always had such a positive experience shopping at Ashley’s. We have a king size bedroom set, couch, bookshelf, and side tables from Ashley’s over the years. Found amazing deals on all of it!

Coby Lee helped my wife and I out with a selection of recliners and never pressured us to buy anything but when we did he made the process simple and was very helpful with the order and delivery

Great customer service. All the staff were very friendly and helpful!!

The store is clean. The associates were very courteous and helpful. The selections were many. Only went to purchase a specific item and found another while browsing the showroom. Purchased both.

Michael was our salesman and he was awesome!!! His manager was VERY helpful also. We haven't bought furniture in years and dreaded getting hounded by salesman....that was NOT the case. It was the best experience. He initially introduced himself, and then let us shop. Then, we had had questions, they were both so helpful and thorough without any pressure at all. We will definitely shop there again.

Had a great experience with Coby! Highly recommend going to see him with your furniture needs!

Sales people were great. Answered all our questions with out rushing. A++

They are friendly very helpful answer every question and Michael is great love Ashley home store

Garrett was a great help! Got what we needed!

Service was very good and sales person did excellent job on customer service.

Michael was wonderful and so easy to help! he got us what we wanted in about 10 minutes about the easiest visit! we love the bed we are getting! great service.

Answered questions we had. Helped us look at other items in inventory and online.

Micah was friendly and help me pick out the right furniture for me

Employees were very helpful and friendly. The made the transaction very relaxing and enjoyable!

Great customer service, store was clean, and will be back to order more furniture.

I was not pushed buy and was not asked a lot to do financing. Scott was very nice and informative.

Always great customer service .

Worst place to make purchases, they don't make delivery on time they tell me that day of purchase 3 weeks and then 3 day before keep changing days now 5 weeks and I'm still waiting for delivery. I'm on the line for 40 minutes trying to cancel my stuff I'm not waiting for all this long. Like a said this is the worst place to make purchases this is the store in longview Texas

The salesperson Dianna must have shown us every piece in the store only for us to purchase the first one she showed us after we told her what we were looking for. Such patience! Selections were great, but she knew by listening to what we said. Thank you! If you go there and she is helping you, listen to her and save a lot of tome.

Very limited option and little expensive for my taste

Helpful friendly staff and lowest price we found at any other store carrying the Ashely brand.

I love Ashley HomeStore in Longview Texas, Frank always help me find what I need, if it is not on the showroom floor, he gets right on their website and looks until we find something that is reasonable in price and exactly what I am looking for, Diane was a new in sales but did everything she could to help me find what I need also.

The employees were all very welcoming. The man who helped me and my fiancé was easy to talk to. Whenever we were ready choose our furniture he was more than willing to help. Then when we were purchasing we understood everything and if we had questions they were answered and explained so we didn’t leave confused. The lady who did our finance part was amazing too. Everyone was just easy to talk to which made purchasing an even better experience.

Great experience…. Easy dealing.

The salespeople at this location are top notch. They are patient and helpful and bend over backwards to help the customer.

The store in Longview is so friendly and helpful!

I was in desperate need of getting a certain kind of bed frame within a couple of days. Ryan was extremely helpful professional and kind of making sure that I was able to get a bed that fit my needs and get it to me in a timely manner. He went above and beyond to help me to make sure I have a safe bed for my father to be able to sleep in. Thank You and I will definitely be back for any future furniture purchases!!!😃 If your looking for new furniture definitely look to Ashley Home Store in Longview to help you out. You won't be disappointed 😉

Great customer service! I never felt as if I was being hustled or pushed. Very knowledgeable staff. Would recommend

Michael Alvarado was very helpful in helping me make a decision on my new mattress for my mother.

Diane F. was courteous, attentive, efficient and knowledgeable. We bought two recliners in the Longview store.

Employees like to stalk you around. Everything is overpriced. Go to the Ashley website and talk to a rep. Way cheaper and no hassle.

When I shopped Ashley in Longview Texas everyone was helpful and very friendly and I got a good deal.

Great service! Salesperson was friendly and efficient! Check out was a breeze! Thanks Ashley Homestore!

Loved our sale guy. He didn't smother us and when we needed help he was there. Love our new furniture!

It seemed to be fine until the delivery brought the wrong item that we purchased...then had to wait several.days and our whole Saturday almost wasted waiting for the delivery again.....and hoping they got it right this time....

Repeat customer due to outstanding customer service provided by Micah Brantley at the Longview, Texas location. Top notch!

Coby was very professional and I would definitely ask for him in the future for more purchases

Micah was great! He went above and beyond to take care of us!

Garrett, my salesman, was great. Very polite, patient, and helpful with letting me look around and placing my order. The process of actually getting the items I wanted could have been a lot smoother. I didn’t feel like the managers were very helpful getting things straightened out and I did not feel like a valued customer with them. One item wasn’t in the system despite being on the wall in the store, and it took 4 people to figure out how to add it to my purchase. Overall I spent almost an hour between my first and second trips in to get everything finalized so I could pay. I almost walked away from the whole purchase because of it. Painful. I want to purchase more items, but I’m hesitant of having to go back through another process like that again.

Very pleasant shopping experience. Our sales associate Coby was so nice and patient. He went above and beyond to make sure we were happy with our purchase. We will definitely return to the Longview store.

Great experience with Diane at the Longview store. The only problem was the delivery process. They are contracted out. It was just a big mixup with the delivery date twice. Then when it finally got here the 3rd set date, my bed came torn and damaged.

Awesome customer service, high quality furniture and great prices.

Salesperson was helpful, available, and left us alone to shop. We had several questions which they easily answered and the prices were excellent. Too bad the item never showed up and I had to get my money back. They sell stuff but can’t get any stock. Stay away.

CHEERS to Ashley’s HomeStore in Longview! Coby & Gary were wonderful in helping me with my purchases!

Micah, my salesman was very helpful!! He was really nice and very patient. He didn't rush me, and showed me so many options!!! Great salesman!

Very helpful and pleasant experience. They were about to find us the couch we needed.

My experience was a lot better this time. The salesman was extremely helpful and courteous. Very professional and received 5 stars from me. Thank you Ashley Furniture.

I purchased a new recliner and a new tempur-pedic mattress and base in two different purchases. Everything went great and the staff members were so friendly and helpful. They were wonderful! I definitely will purchase again from Ashley’s.

Excellent service from Micah. No pressure to buy as he waited for us to make a decision. I will definitely buy from Ashley again and hope to work with Micah in the future!!!!

My sales man did great, got me what I came in look for in the price I wanted!!

Was not high pressured. Was allowed to look and salesperson was available to answer all qustions.

GREAT customer service! Ryan and Scott are very knowledgeable about Ashley and their products. Fantastic sales professionals, friendly; but not pushy! I highly recommend the Longview store. Delivery was very crazy and stressful! They had us a Wednesday afternoon, then Friday, then Saturday June 19th delivery date... We purchased it a week ago. I was told a 3 hour window phone call before delivery to the house. LOL I received a phone call from the delivery driver 1 hour upon arrival!! I had to rush home!! The purchase appears to be fine; but the delivery was a nightmare. You'll have to be on call; if you have a Ashley delivery! Also, don't provide 2 phones numbers on the paper work; because they don't read instructions.

Great customer service from Ryan & Micah at Longview store. Ordered sectional & it was delivered in less than a month!!! Delivery guys were fast & efficient! Very happy with my furniture!!!!

I have been there to purchase 3 times and every time Micah is very helpful and patient with us. He works hard to find us the best deals. Definitely will be back to purchase more items!

Love shopping for furniture here! Great selections, friendly & helpful staff.

These People are absolutely unbelievable. Every time we call we speak to an associate who bends over backwards to get us what we need! Two associates spent almost all day- and for sure past the store's closing time to find us every single item we needed, and made it all work within our budget. Do NOT buy furniture anywhere else...trust me!

From Wisconsin to Texas, I will always go to Ashley’s. The absolute best customer service.

The salesmen there made everything very easy, while not trying to push a sale, on purchasing and the extra sale for memorial day helped alot too. Walked out with a new couch and ottoman today!

Great experience got help with a floor salesman that was very helpful and sold us living and dining room furniture giving us the best deal he could give us.

Ashley Furniture in general as well as the Longview store is without a doubt the absolute worst store ever. Ordered furniture on 26 Feb 2021, told it would arrive in April, finally arrived on 28 May 21 and half the of the order was wrong. No apology, little effort to correct. Told they could reorder and it would be 8-10 weeks more. Buy furniture from anywhere else but here. If there were a way to give minus stars I would. Called customer service no help at all. Have asked for someone, who can actually make decisions to call me and never get a response. Probably won't get one from this either.

Staff was very helpful. First time shopping at Ashley so I wasn’t aware that they didn’t have inventory at the store.

Coby was great! Extremely helpful and knowledgeable!

This place is my favorite because of how the sales team operates. All other furniture stores in Longview jump on your back as soon as you walk in with questions about what you’re looking for before they even give you a chance to look at anything. Ashley’s team let me enter the store and look around and a few minutes later I was greeted by Garrett and he explained the sale that was going on and let me go along. After finding the couch I wanted Garrett helped me with the process of getting it ordered and explained everything very clearly. Great place to shop!

We had a great experience! Our salesperson Michael was very helpful and knowledgeable of the mattresses, which helped us make a decision.

Amazing service, already had an account with y’all so I was in and out of the store in about 15-20 minutes with a full love seat and sofa purchase!

Very helpful service, incredible furniture and great prices! Highly recommend.

Nice furniture, but the delivery service sucks. Customer service is not helpful. I have waited months to receive furniture. Ordered a missing cushion for couch and no one seems to know how to place order but have taken my payment. I will never order from here again.

Michael was excellent to deal with. His recommendations and his patience while we made our decision produced the easiest buying experience we’ve had for our new house!

Great service. Quick purchase made easy.

Best customer service I've ever had they explain everything so you won't be in the dark about anyting they seem to care for their customers in every way they make sure you get exactly what you want they make sure you understand everything and care for you as a person not just a customer I just think Ashley Furniture store is great I would recommend anyone to go there they have great service

Very welcoming staff. Michael was very knowledgeable and helpful! Wasnt pushy and gave us space to browse but was there anytime we had questions.. Left feeling like we made a new friend. Big variety furniture. Our new sectional will be in our new home soon! We will be going back for more purchases.

Gary is an excellent sales guy. He made the whole process of buying furniture easy and smooth. The other sales people were very polite and friendly as well. Couldn’t have gone better!

bought a living room full of furniture, and we're planning on more! very helpful salespeople, no pressure, (just bought a recliner today!) if your looking for furniture, be sure to check them out!

Beautiful Furniture with Great! Customer Service

Just purchased livingroom furniture from the store in Longview Texas. What a great buying experience. The young man who waited on us was friendly courteous and patient. The lady in finance went above and beyond to answer all of my questions and make sure I understood the contract completely. We laughed and talked through the whole thing. I will definitely buy from this store again. During these hard times, making a large purchase had me a little uneasy, but they didn't rush me or try to push me in any way. What a great staff! And of course, it's Ashley, so the furniture is great. Can't wait to get it.

I would like to thank Mr Scott for helping us today on our purchase. He was very patient with us and showed great salesmanship. The experience and the service was excellent. The Haynes family thanks you and we will spread the word on the experience that we encountered in your local Longview store

The people working there were super nice and very helpful! I went back to cancel an item and replaced it with another. The whole time everyone was very nice and helped me get a good deal.

My mom and I went shopping for a recliner or loveseat. As soon as we walked in the door, Mr. Coby Lee greeted us with a smile. He was very kind and friendly! He walked us through the entire showroom to assist us to find exactly what we were looking for but didn’t pressure us in any way. We found a beautiful loveseat and bought it on the spot! The experience at Ashley’s HomeStore in Longview was amazing, thanks to Mr. Coby! He was very personable and knowledgeable! I would highly recommend that if you need new furniture- Go see Mr. Lee at Ashley’s!

Great experience shopping for a guest bedroom set. Scott showed us the bedroom set that exactly matched what we requested. And although we were fine with the price, he proceeded to find us discounts. We had only intended on buying a bedroom set for our guest room. But we liked the furniture so much that we decided to buy the same one for our bedroom as well. And Michael did a great job helping us to select a mattress, explaining the differences between the various manufacturers & models.

I went in and got a living room suit and was advised that the couch was in stock and they could deliver it the following week but I had to work. So we scheduled delivery for Saturday. I got the paperwork showing the schedule delivery for Saturday and when I called Friday to confirm it they told me it would be several weeks out that any day that they put all the paperwork was just an estimate. This means the sales person lied to me and told me that the piece was indeed In stock at the store and now someone was telling me something else. I feel like I was lied to and manipulated in order to get a sale and I personally will never do business with Ashley again. I don’t know about the quality of furniture because I have yet to receive anything that I’m being charged for. I would not recommend this company to anyone. And that is my personal experience with Ashley home furniture

We had a great experience at our local Ashley store! Mrs. Diane was very nice and not pushy at all! She helped us find the perfect couch! Similar couches at other stores were three times as costly. We definitely won’t waste time checking other stores next time we need a new piece of furniture.

What can I say...LOVE ASHLEY FURNITURE....LOVE THE FACT THAT I CAN BROWSE WITHOUT BEING PRODDED TO BUY...JUST WALK IN..GET GREETED WITH A SMILE..TELL THEM YA WANT TO LOOK AND THATS IT!!! YOU DONT GET THAT TH3SE DAYS. SOMEONE IS ALWAYS STALKING YOU...TRY8NG TO TELL YOU WHAT YOU WANT TO BUY..NOT ASHLEYS LONGVIEW.....AND WHAT A CURRENT QND TIMELESS SELECTION 5O CHOOSE FROM. CH3CK TH3M OUT....FABULOUS!!!!!!

Salesman was very friendly, very helpful with helping us make an informed decision.

I have purchased many items from Ashley Stores over the years but I have never been so blatantly lied to and disregarded as I have by Scott and the store Manager (I think it is Anthony but he wont return phone calls so I don't know for sure) at the Longview, Texas store. Purchased new Matresses and a desk from Scott in the Longview,Texas store, was given a definite delivery date for our new furniture and only found out the day before (because we called the warehouse) that it was not going to be delivered and they could not even tell us when it would be delivered. We had already moved out the old furniture, cleared a path where the new furniture was to go (as directed by Ashley) only to not have the items delivered. Was directed by Ashley's terrible website to the store we purchased from only to get the run around, excuses, and disregarded by Scott and the Store Manager who will not call back. While I believe that Ashley offers good. quality. product (at a high price), I have always had good service until the Longview Store. If you want Ashley product, order on-line or go to any other store but Longview.

Scott was very helpful. We showed up close to closing time and he still walked us through the store, worked with our budget, and helped us pick the perfect bedroom pieces. Will definitely be back for more

I have been back numerous times over the past several years. No other furniture store has the selection, prices, or service that Ashley does!

Ashely overall has a good selection of furniture, however I dislike entering the store and whoever is up next for a customer is the one that finds you and offers up help. I walked by 4 sales person, neither one of them spoke and when I did ask for assistance I was told the person that was up next will help me when she finishes with another customer. Like what type of customer service is that. I get they want to rotate the customers but why have a customer wait for 25-30 mins when your have sales persons just standing around.

I can’t remember his name but I think it was Micah he was so nice patient just so understanding awesome sale can’t wait to have my sectional:) i’ve never had a new living room set either giving to us or bought used.First new living room set after 14years or marriage.Im glad i chose ashley store sales person was great ☺️

Sales team are very friendly and so helpful. I called ahead just looking for a box spring and was told they had one on clearance. When we got there we were waited on just minutes after walking in. Did not have to try to find a salesman they were ready to help us. I will be back for sure. Great customer service.

Great customer service!

Diane was awesome. She listened to what I needed and I got just what I wanted. It was well within my budget. Forever customer.

Great experience and lots of patience from our salesman, Ryan.

Great service:)

Friendly, no pressure sales representative. We liked the quality and selection available. Did settle on a nice sofa and loveseat. Happy with our purchase.

Awesome products and awesome staff super helpful.

Not 5 stars take to long to get furniture.

This is my second time buying from Ashley’s. Micah was very helpful and knew exactly when we needed help every time. Very good customer service!

My boyfriend and I came in not sure what we were going to get for our new house. Michael came over and helped us and he did an AMAZING job! He was so much fun to work with and made it super easy for us! Would highly recommend the store and ask for Michael!

Great sales person

Diane was PERFECT! She was patient with me. Had great ideas! I will definitely go back!

Mr. Tate Wilson is a perfect example of what customer service should look and feel like. He listened, was empathetic to my needs, and was able to resolve my issue.

My salesman was wonderful and did not hover over me the entire visit.. I also asked his opinion on a few items and he was honest and not pushing towards the most expensive item to increase his profit..

Absolutely wonderful experience while shopping for new bedroom furniture! My salesperson (sleep geek), Tate Wilson was so extremely helpful and answered any and all of my many questions! He was so very patient with me! I will be back for my future furniture needs!!

I was very please with the staff. Frank, my salesman had very good knowledge of the tempu pedic beg and accessories. Answered all my questions and gave me the demo. Which was the icing on the cake in the sale The whole sale was an enjoyable experience. May i say, Frank was truly knowlegeable courageable and "frank" Glen

I FOUND THE PEOPLE AT ASHLEY TO BE VERY FRIENDLY AND COURTEOUS. THEY HAVE SOME OF THE BST LOOKING FURNITURE THAT I HAVE SEEN IN THE LAST SEVERAL YEARS; BRIGHT COLOR AND A LARGE SELECTION OF DIFFRENT STYLES. I DO PLAN TO SHOP THERE AGAIN VERY SOON.

I went in knowing what I wanted from looking online. Ryan price matched the items and got everything set up for me. I was in and out of the store in less than 30 minutes with home delivery set up for the same week! Very pleased with the whole experience ❤️

Very helpful salesman, Tate. Nice furniture, reasonably priced.

Staff directs me to exactly what I ask for when I am looking at different furniture items. Makes everything quick and easy.

I was treated very well the customer service was awesome.. if you go to the store in Longview ask for Tate he made my visit very pleasant and I was able to get the items I wanted...

Went in just for fun and to look around. Came out with a new kitchen table! Our salesman Tate Wilson was great...thank you!

Good service the person who helped us was Tate and he was marvelous at explaining everything.

Very professional. Great service not like other furniture stores I've been to.The sales team are patient and friendly. They don't hover or push you for a sell.Ive recommend my family a friends to the Longveiw location. Diane is great .

We shopped at the store in Longview, Tx. Gary waited on us. He was very knowledgeable and helpful with our needs and concerns. We purchased a sofa and loveseat. We will shop in the Ashley store again in the future. Had a very good experience all around.

Nice furniture abd they honor the price matching they advertise. we saved $180.00 because they honored it

We had a great experience with Michael! He was very helpful and patient with our million questions. Would highly recommend anyone to request his help when shopping at the Longview store.

Sales staff very professional and helpful but look at every single number. I was under the assumption Home delivery was free as they Listed and pointed out a White Glove Premium home delivery as Free. After sale when given the final receipt I later noticed it was not free at all but actually $170. Pay attention to the details.

Tate was such a great help! The store is so nice and beautifully set up. We found a couch we loved for a great price too, and it was such an easy process. Will definitely buy from again in the future!

Excellent service and personable guidance in the best purchase for our family’s needs. Sydney was a genuine help and great to work with. Highly recommend this store, best prices and services of all the stores I researched.

Loved the experience, was able to find what I wanted. And the employee that helped me was very patient and friendly. Would definitely come to the store again.

I had a very good experience at Ashley HomeStore! Nita met me at the door with a great attitude and was very helpful throughout the entire process! I look forward to receiving my furniture. Following my initial contact, this has been the absolute WORST furniture buying experience I have ever had! I had tried to call the Longview store numerous times to inquire about the status of my order and they would NEVER answer the phone. When I drove 40 miles to talk to someone I was told that they did not staff anyone at the counter to answer the phone. Now, after confirming by text and verbally on the phone my delivery date and time, no one showed up with my furniture. When I called the delivery customer service number, I was told that my delivery was not scheduled for today. I will NEVER use Ashley Home Furniture again! I will also NEVER recommend them to anyone either!

Very helpful and friendly, Sydney was wonderful and got us hooked up with a plan for a new couch. Time well spent

My salesperson was Garrett. He indicated he was fairly new to the job. Hovered a little too much, but answered all my questions.

Awesome Service...Great Quality Furniture...Tate from the Longview store was very helpful!!! Great customer service! Can't wait to receive my furniture. Good New Year's Day sale!!! We are excited!

Good customer service. Able to get my desk next day at warehouse.

Store was very clean and neat. Personal were very friendly, knowledgeable, and professional.

Tate is amazing! He treated us as good friends and was wonderfully efficient and knowledgeable! Thank you Tate!!

They have a good New Year's sale. Scott was so helpful. He explained which sofas had alternative options and was thorough with the payment and ordering information. I finally found the perfect sectional and it was a great experience overall.

Ashley Homestead in Longview, Texas is the place to go for great service and furniture. SCOTT WAS PATIENT AND VERY KNOWLEDGEABLE, LOOKING UP DELIVERY OPTIONS AND HELPING ME SELECT THE ITEMS I LIKED...very professional and quality service...Oh. .and they deliver! Win! Win in my book!

Tate was our salesman in Longview. Super friendly and helpful!

The warehouse was clean and the staff was friendly.

Very helpful saleswoman! Can't wait to get my couch!!!!

Ordered from them again the year of 2022 and it has been a nightmare of a service. Ordered a bed back in February. Haphazardly delivered in March with a wrong size slacks. Took another 2-3 months to have the right size sent to me. Then took another 3 months to have a contractor come out to complete the installation. Then he wasn't supposed to put the bedspring and inflatable mattress on the bed but was nice enough to do it. I deserve some incentive for the stress this has caused me. I can't give Ashley Furniture my business ever again. There are a plethora of other furniture stores, so we have many options.

Bought a recliner / rocker. It has been giving us trouble since the day we got it. No matter how many times we call, Text ,email do we get any kind of service it's been several months now and still nothing I cant even use it because it's so messed up Here I am again still have not gotten my replacement recliner. No one answers phones on any line . This is the worse business iv ever felt with. It sad when you have to talk to your lawyer so you can get a product you have bought We will see how it goes from here

I ordered furniture in May. It's December and I'm still waiting on them to deliver a piece that I'm missing.

Our sales rep, Michael was great! No pressure, left us alone to look, but was around when we had questions.

Gary Weaver was very respectful and professional while helping us with our purchase of TWO recliners. Only needed one but got TWO for a fair price. He is a great salesman but knows nothing about Harleys! 😂 Thanks Killer!

Appreciate the service Tate gave us while buying our dining room set.

Super friendly staff! willing to work hard to get the job done. A young lady of the name Nia help us get everything we needed. Frank also did a great job helping us out. Highly recommend asking for those two, at the Longview location.

Everyone that works at Ashley's is first rate. Everything went perfect

Our salesman was Scott. He was very helpful but allowed us to shop without pressure. Was a smooth, easy purchase.

Michael was so great! He made buying a bed super easy! I wasn’t totally sure what I wanted, and he had recommendations based on pictures I had of other furniture.

Genuinely, I never write Reviews but Ashley Furniture is JUST THAT BAD, it warranted my very first one. I understand there are delays all across the country but what is infuriating is the communication by Ashley Furniture. Our first trip into Ashley Furniture, my husband and I bought a sectional and table. We were told by the Salesperson that it would be NO MORE than five weeks. A couple weeks later, we went in to buy a few bedroom sets and barstools. While we were in the store, we inquired about the sectional and table. The Salesperson told us they had everything in, except for one piece of the sectional, so they were waiting for it all to arrive to deliver it. Okay, makes sense. . .When we made our second purchase, the Delivery Date said 2021. When I asked the Salesperson if that were true, he laughed and said “No, it will be in WAY sooner than that.” Today, TWO MONTHS later, our Furniture was supposed to arrive. . .Hahahahah NOPE. When we went into the store today, after no delivery to get a definitive date, the lady said there’s no way to give us a date, because our furniture hasn’t even been manufactured yet. Honestly, at this point, I just have to laugh because it’s so ridiculous. Ashley Furniture, just be honest. I’m a pregnant mother of a two year old, have not had a couch to sit down on, a table to eat at, let alone a bed to sleep on for over two months and the lady today told us there’s no way we will be getting our furniture in before the new year. The only reason I’m writing this is to inform anyone looking for furniture do NOT go to Ashley’s. You will be lied to, time and time again. Go anywhere else, literally anywhere. Oh, did I also mention that when we asked for a Refund today, because it’s just that bad, they weren’t going to give us the full amount back??? PS: Notice all the Good Reviews are from only a couple weeks ago. . .that’s because they still think they will get their Furniture when promised. . . DO NOT GO TO ASHLEYS.

Great customer service!!!

Knowledgeable help. Efficient handling of the transaction. Delivery charges were obscene. Everything up to the guy who helped me was first rate.

The selection was amazing. The sales rep. Was kind accommodating. And guided us through all the aspects of the purchase seamlessly.

My experience in the Longview store was pleasant, positive and productive. I was greeted and welcomed professionally by a informative salesman, who went above and beyond to make sure I was satisfied with my selections. I was very impressed and satisfied with the customer service in this store.

The customer service was great. Diane was extremely helpful.

Way over priced I purchased over 2000 worth the items and just finished paying them off and I'm so glad I will never do business with them again The delivery dates were all screwed up and the warranty don't buy It I wish I would have researched before I did but they deny 99 percent of their claims and store associate told me the opposite that they cover everything including pet damage and that was a lie Diana was very nice and helpful thanks Diane in Longview

Garrett was a big help and very professional. Answered all our questions and we ended up with the couch we always wanted.

Our experience at Ashley’s is awesome! We have worked with Michael Alvarado and he is ABSOLUTELY the best, he is part of our family! His eye for simple, chic, rich, gaudy, whatever your taste is he is the one you should ask for by name one you enter the store !

Always have a great experience here. Great customer service! We absolutely loved Michael Alverado!! Hes an amazing asset to the company ❤❤

Shopping at Ashley's Homestore was a great experience. Diane, my salesperson helped me find the perfect sofa set. She was knowledgeable and helped me explore options. I didn't feel pressured or rushed which was important to me. I'm thought she was great. But, then, the date for delivery arrived and no furniture. I received a notice that it would not be there for several weeks, but they couldn't tell me the date and blamed it on Covid. On top of that, when I tried to find out more information, I called and called the sore. Someone answered and immediately hung up. I eventually had to go to the store and absolutely no one said , how can I help yo, good day, or kiss my foot. I found my way to the desk and when no information about my order was known, I requested a refund which had to be mailed from their home office!!! I do not recommend Ashley unless you just don't care what happens to your money. It was a 3 month process in which I ended up having to go elsewhere!

Great place to shop for a Great new look for your Home and Decor. Hospitality and Friendly Associates to meet your goals and objectives.

Great customer service, really friendly staff. They do everything to help you find what you are looking for and they are so patient. I really loved being at Ashley HomeStore.

UPDATE 10/29/20: DON'T DO IT!! The staff have all been very nice, but I have MAJOR issues with Ashley - endless waiting on customer service to poorly fix issues. Our sleeper sofa broke from a surprisingly minor stress, and then it took literally MONTHS of waiting for them to process the issue and get it fully repaired! I called them well over 5 times during that period, and despite their apologies and promises to make amends, the departments are all too disconnected and poor communicators. Nothing would happen or progress unless I called them back again later and told them they didn't do what they said they did in the timeframe they promised. They sent us random boxes of spare parts at one point (none of which we needed), then they told us we would receive the new sleeper mechanism only to later be told the store would receive it and they would call us when it arrived. One person would tell us one thing, another would say another thing. Every time I would call customer service I would be put on a long hold (average 20-30 min), and about half of these calls I would randomly get hung up on while on hold! When the right parts finally arrived, the box was ripped and part of the mechanism was protruding. Then it took even more weeks for a repair person to come do the actual fix. When he did do it, he damaged our flooring around the couch and installed the backing too loose and punctured a cushion with a staple he poorly placed. You guys, this process was absolutely INSANE. These people are nice, but their company is too compartmentalized and disconnected to get any thing done right for us. I literally at one point (in the nightmare shared above) walked into the physical store to speak with the manager and practically begged him to just give us a replacement. He was prompt and concerned with our issue, but all he could do was submit an "emergency request" online to expedite the repairs, and then it was us back again waiting several more weeks and needing to follow-up further. The furniture is beautiful but FOR YOUR OWN SANITY buy with absolutely NO plans to get a warranty or coverage plan from them (like we did), or better yet just go elsewhere! ORIGINAL REVIEW: Our associate Debbie was very friendly, professional, and respected our space and time as we roamed the store and looked at everything. We were pleased with the prices, as we could tell the furniture is well built and high quality. Definitely will come again for our next major furniture purchase!

I highly recommend to NEVER EVER buy from Ashleys furniture. I ordered a house full of furniture back in August and it is now almost November and we still do not have ANY of our 4 beds. I understand there are more delays due to COVID, but every other furniture store has delivered faster than Ashleys, like Ivan Smith. Save yourself the time, headache, and frustration! You will be glad you did. 3 months later and my kids beds are still on the floor because they keep delaying our furniture. I am not one to complain or leave bad reviews but I want to save someone else the trouble. You can literally go to any other furniture store!

Absolutely “LOVE” the Longview Ashley’s Home Furniture Store. This store is so well laid out with displays of really nice furniture. I’ve bought all my furniture for our entire new home from Ashley’s and still enjoy It to this day. I’m now buying furniture for my son’s home. Our salesman, Gary Wallace, was so helpful and informative and got us all set up for delivery of our new purchases. I would highly recommend Longview Ashley’s Home Furniture for any type of home furniture.

Tate was friendly and very helpful.

Great customer service. Ryan stayed with us till we made all our decisions. Thank you so much. Awesome place

All these wonderful reviews mean while I have been waiting for my bedroom since July and I paid for it in store so fed up its October and still another month just like every other month

We purchased a sofa with power recliners in 2017. We rarely use it because we prefer the loveseat. The power recliners quit working this year. We did purchase the protection plan (we think) and it's for 5 years, which will be 2021. We've called and called and called the local store. We've called and called and called the 1-800 number. My husband finally went in person to the Longview store (where we bought it) and was told (1) they are not able to confirm that we have a protection plan; and (2) there's nothing they can do there and we have to call the 1-800 number. When my husband asked what to do if no one ever answers the phone, he was told "well, you know there is Covid". No help whatsoever. No one offered to call. No one offered to look into their database to find out any information at all. PITIFUL service.

Always a great shopping experience! Michael is definitely the best at helping us find exactly what we need!

I will never buy from Ashley. The worst service ever. We supposed to have furniture delivered today after two months waiting and they just changed the date without letting us know. The service is very inconvenient. If I can give them less than a star I would give them minus.

Scott and Nia really helped me out and answered all the questions I had. Scott actually sold my wife and I the Darcy collection and we love it but we wanted something new so we went with the Accrington sectional sofa with chaise lounge and the Accrington rocker recliner. We're so excited to be getting our new living room furniture. Thanks so much Scott and Nia. My wife and I will definitely be coming back again when we want something new. We love our Longview Ashley Home Store.

Sales people lie and swindle you, then give you something you don’t even want and lock you in to a 2 yr contract so even if you try to give it back they want to sue you for the rest of the couch payments

I'm really sad to have to leave a 1 star review, but that is really how our experience with the Ashley Homestore in Longview was. We came in a couple of times looking for furniture (especially a couch and coffee table). Some people in the store were really nice and helpful. We fell in love with the Altonbury sofa in Walnut. They had one on display (after a few times coming in), but they could not sell the floormodel if we did not want the chair too. So someone (Diana) helped us order the sofa (and a coffee table) and set it up for delivery in Arlington / Dallas (where we we're going to move to). They said it was no problem to have it delivered there and that there was a distribution center there too. Finally (after more than 2 months) we got a text message saying we could schedule for delivery and that the earliest possible delivery day was tuesday. So we called to schedule for delivery and they said that they could already set it up before that tuesday, on a friday. We waited all friday at home, no text message, no phone call, no delivery of the furniture.. Stayed home all day for nothing. We called the next day and they told us that delivery was set up for wednesday?! Strange, but oh well. But then something really absurd happened... They knew all along that they had to deliver the furniture to Dallas area. They asked for the delivery address, they had the delivery address on the receipt, they even texted us the address it was gonna be delivered to. BUT then they call us to say they CAN NOT deliver to the Dallas area?! They eventually gave us a refund for everything because they suddenly somehow could not deliver it. But we are NOT happy at all! WAISTED more than 2 months waiting + all the months before that looking for the furniture we wanted. Thanks! We have moved to Dallas area about 2 months ago and still do not have a sofa or coffee table in our new place. We are really getting tired of using the chairs we got (comfy bungee chairs from Target, but a sofa is way more convenient). We kinda feel like we're picknicking in our own living room every day. I guess we have to go search for a sofa and coffee table AGAIN, but then not at Ashley homestore.

Very friendly salesperson, makes me everything easy and costumer’s convenient.

Very plesant experience, the staff was very knowledgeable about their products and had warm personalities. I was approved for a decent line of credit and they worked with me to complete an amazing living room set. Will be back to redo my dining room in a few months. Wont be going anywhere else for my home furnishings.

I am livid about my order from Ashley furniture. I ordered a couch on June 1, 2020 and paid in full, a couple grand. The couch was supposed to arrive in July, but it was delayed, and then it was delayed again, and then again. Today is September 25, 2020 and the couch was supposed to arrive today; I made arrangements to be off work to receive the couch. I called to ask what the status of delivery is and was told they still do not have the couch and they don't expect to receive it until October 9, 2020. That is almost 4.5 months since the day I bought the couch. And I can almost guarantee it won't be delivered in October either; they will just keep adding weeks and months. I do not trust their "delivery dates" or even the status of my order. I've been trying to call customer service and the longview location for 2 hours now, still on hold. I cannot believe how poorly they are treating their paying customers.

Very helpful in getting my wife and I the right bed and living room furniture for our house remodel.

Excellent customer service. Shout out to Diane! Thank you.

I wish there was an 0 star review, this store is one of the worse places we’ve been to. My husband and I bought a bead with a night stand and it took them 4 months to deliver the bed. When it was derived they brought us the wrong one, with no night stand, we called to reported minutes after it was delivered. They told us that the store was going to call us with in 12 hours, they never called. We called back 2 days Later and told us that the store would call us within 3 hours, they never did. So we called back again and they just kept telling us that the store should’ve called within 12 to 72 hours. I’m a so frustrated with them because I still don’t have the bed I order and still missing my night stand. I drove 2 hours for them to do this to us. I asked for the Corporate number, I’m hoping they will do something about it.

Scott was great to work with. He stuck with us with all of our changes we kept making, and made the purchase as easy as possible. Thank you!

LOVE, LOVE, LOVE our experience at this store. We’ve bought Ashley Furniture before years ago and we were looking forward to buying again in our current location. For starters, our Sales Representative Tate was so great to work with. Never pressured us and let us look but was readily available to answer our questions and get us the maximum amount of discounts. We found the perfect Sectional for our living room. We can’t wait to get It into our home. We will definitely be back. If we ever need anything in the future, Ashley Furniture in Longview, TX is our place!!!

They had the furniture that we wanted. Unfortunately we would have had to wait a couple months to get it....had to buy elsewhere.

Overall, not very attentive when we were there, but the protection plan is good

Returned to the store for my 6th purchase!!! Customer Service is always great and "White Glove Delivery" is a must!!! Why spend time putting together a piece of furniture when they will put it together and deliver it!!! 100% worth it every time!!

Friendly service and quality furniture

Excellent service

Their customer service is awesome!!

Scott was very knowledgeable and helpful with our purchase.

Great customer service! The man who helped me out had been patiently waiting for me to make my mind up for weeks and was still more than willing to attend to me ! The rest of the staff was also amazing and so nice ! Definitely will be going back for more goods .

Our sales professional was very knowledgeable about products and service. He offered suggestions for furniture arrangements. We bought on Labor Day Sale & saved about $1000.00 on our purchase & delivery costs. We are very happy with our selections for bedroom & living room.

Found everything we were looking for. The buying process was made easy. Thanks Ryan!

It was super nice service helped me get exactly what I wanted . I would go back exactly to this store very helped knew all the stuff they had in stock and styles. Most definitely good at their job and did a fantastic service

Wow!! Where do I begin? First I had ordered with the Tyler homestore and everything was a disaster with them. I came to Longview and I was instantly greeted with Michael. He was exceptional!!! From the very start he was patient and knowledgeable. He helped handle my issue with the previous order at the Tyler location. He has gone above and beyond to make sure my furniture purchase ran smoothly. He kept me updated and followed up with me through text or call. By far the best furniture store experience I have ever had! Will definitely recommend and return to this store in the future. God bless!!

Great service from Michael tonight! Great knowledge about the products and so helpful. He’s my furniture guy for sure!

Scott was a huge help. We like to talk and make decisions on our own but he was right there to take notes, check pricing, and do everything we needed when we needed it. I love how well each room is staged at the store. It gives a better visual and makes it easier to make a decision. We went to several stores but ended up coming back to Ashley’s to buy!!

I had an amazing experience at Ashley HoneStore here in Longview,Texas. The sales representative was very helpful in helping me find exactly what I needed to furnish my office! The Price of the couch was such a bargain I couldn’t pass it up! Thanks y’all for doing a great job in times like these ❤️❤️❤️

Always a pleasure working with Ashley.

One star simply because THEY DO NOT ANSWER THE PHONE here at the Longview location. I have called a total of 6 times in the past 2 days. Ridiculous. I should not have to drive all the way to the store from a different town just to ask a question about an order.

Great experience, great service, great deals. If you don’t shop Ashley then you ain’t shoppin!

Kathy Reynolds is the one to ask for. She is awesome. Can’t wait to get my new Dinette Set. Thank you

Very pleasant experience

The Service was Great and I am so happy with my purchase. Can’t wait to have it

I had the pleasure of working with Michael!!! I entered the store to find it cool in temperature, great color schemes throughout, and his smiling face reminding me that he is available for answers but will not bug and follow me! Appreciated that as I wanted to really look at options! I like the set up, blends of hard Wood accessories with modern and traditional. I went in looking for leather couches... came out with 2 other items (decor) and something to show my husband as far as furniture to go peeps at! Michael did give me his card, his time, his opinion and answers and was easy to understand all the differences amongst brands and styles there! I did text him within 24 hours with a few questions, which he responded to very promptly. Have decided yet in style or color, but I appreciated the no pressure , this is my time to relax and look around, yet close enough to answer a question! Great job ... will be back!!

Delivery date has been moved twice. Just wish they would’ve told us before we made the purchase.

Great service, nice selection. Very pleased with our experience and our purchase.

Great experience with our sales representative! I believe his name was Greg

Went to buy a new mattress set. Michael helped us, and he was incredibly knowledgeable about, well, basically everything to do with mattresses. He was very friendly, funny, and best of all I never felt pressured - something I was nervous about going in. He answered all my questions including all the ones about financing, warranty, etc. Literally covered every little detail. It was an incredibly fun experience, something I wasn't expecting when it comes to buying a mattress. I don't think I will be shopping for furniture anywhere else. Michael made me and my mom-n-law feel very comfortable and so happy with my purchase! (Michael, if u read this, thank you so much!)

Always get great customer service at Ashley’s furniture. Went in today with pics online of the bedroom set that I wanted for my daughter. They price matched the online sale prices which made items less than what they were in the store and delivery time shocked both Ashley’s staff and myself with only a 2 weeks waiting time even during a pandemic lol.. and thank goodness for no interest. Very happy with my purchase!!

Great experience!! Michael was very helpful and knowledgeable.

Probably the easiest, quickest and most convenient place to purchase furniture.

Our experience was quick and easy. Found a beautiful couch, picked they layout we wanted and ordered. Frank was very kind and helpful.

I had a good experience at Longviews Ashley's Home Store. We went in to purchase a glass coffee table. Our salesman Gary Weaver helped us with the purchase. He said we'd have to order it but he checked it and it was a manufacturer discontinued. We were in luck. They dropped the price a hundred dollars and we could take it home. My wife was happy about this...Thanks again Gary.

Kathy was great to work with. Very knowledgeable and patient.

Ashley is a great place to shop for some great quality furniture plus the employees are a great help when it’s time to pick the right choice for your home I would highly suggest u shop here for ur furniture

Tate went out of his way to attend me and was very patient as I changed my mind so many times. Highly recommended salesman. - Celeste Arreguin

Our salesperson, Mrs Diane, was very helpful and attentive to our needs and questions. Very informative on options and promotions going on in the the store and gave us a great experience for us to come back and close the deal on multiple sales. Thank you so much!

Ashley store located at 1200 west loop 281 in Longview was absolutely phenomenal my first visit there. The store is very classy with such authentic taste the designer for the entire store has a good eye for each piece in the store (Emily) 5 stars for her just alone the store itself is 5stars! And the customer service associate Kathy Reynolds definitely outdid herself with helping us with our purchase, my daughter and I personally appreciate you helping thanks to her we purchased the perfect bed for our daughter Madison thank you so much to the Ashley family Treating us like we were at home.

Best service ever, all team are friendly.

Purchased a new recliner and love seat. Kathy was very helpful and we enjoyed doing business with her. Looking forward to receiving the purchase soon.

Excellent service the delivery men were very polite & gave me extra tips & speedy service there names were Jay & Jose out of the Longview Texas store very helpful .

The staff is very friendly, but not pushy. They are very helpful in helping you locate exactly what you are looking for.

Went to Ashley's to look at a new couch and reclining loveseat. The staff was friendly and not overly pushy. We found the ones we really liked at a great deal!

I wanted to purchase a sectional but was unsure with the covid pandemic if the store would be open to see the couch in person. I didn't want to waste my time driving there since I don't live in the same town. I tried to reach out online by email and chat and nothing. I finally made the call to customer service and still nothing. I liked the sectional so much that I decided I would just purchase online anyways. I needed to do a split payment and online wouldn't accept it, so I was back to square one. I was highly disappointed at this point. I eventually just went by the store, that goodness I did. The showroom was very clean. I knew exactly what i wanted and Michael made it a breeze. Especially with a 5&6 year old with you! He was fast, informative, I was approved for the cares program that I wasn't even aware of and he scheduled delivery 4 weeks from now. If you need service don't waste your time online, go in the store. **UPDATE it has been 2 months since i have purchase my couch. the original delivery date was June 9. i took off half a day from work. no call no show on the delivery. i called to ask where my couch was at and they rescheduled it, without my knowledge. i was never notified. So i go into the store and speak to the manager. I got rid of my couch to make room for the new one. basically the manager said that he would request through 'promise keepers' (turns out they dont keep promises)the manager did absolutely nothing. not a sorry or apology. he said earliest they would be able to deliver would be June 20 and it would only be PARTIAL order (who orders part of a sectional?). June 20 comes along, no call, no show, STILL no couch. again I call them because they never call me. I speak with Jeremy, sales manager who tells me my couch is on the truck from Houston and he would call me the next day to schedule delivery. surprise! no call from Jeremy. i call again June 29 and find out Jeremy has transferred stores. Now Frank is the manager. Frank tells me that somehow my couch isn't on the truck now or maybe the truck didn't come. That he would have to call the warehouse and they were closed Sundays and Mondays. Said he would call today 6/30 and get an answer. Here it is 4pm and no call from Frank. So again, i call him. he says he hasn't been able to get the warehouse to answer? I keep asking to talk to a store manager, not sales manager and no one will give me that number. Instead he gives me the GRT (guest relations team?) hotline - i waited on hold for 30 min and got hung up on. Basically i have paid $2800 and i still dont have anything to show for it, no answers and ZERO communication. this is completely unprofessional. Im cancelling my credit card and never purchasing from them ever again! I would never recommend.

Not a good place to buy. Order was cancelled without my knowledge. Went to store and representative gave some lame excuse that really didn't even make any sense. They lack in customer satisfaction. I understand about the covid situation but that's no excuse for my order to not be delivered on the day that I specified especially when I got a confirmation that it would be sent that day. All they wanted to do was sign me up for a credit card before I could even get 2 words out. Don't recommend shopping here. They like to play too many games...

Great place to shop. Very friendly and knowledgeable. Our salesperson, Tate Wilson was great. We buy all our furniture from them.

the way they give you the estimates is not good, withing a week they give you another price even with an special discount have to pay more than the estimate. I mean 150 of difference it`s ok but 500... the only good thing was they make me an special discount at the end and just paid 130 more than the original amount I was told. That plus the delivery time (too long).

Tate was very polite and helpful in our purchase. Thanks Tate

I could not be happier with my purchase from Ashley’s Homestore in Longview. My salesman, Tate, went above and beyond! My couch was on back order and kept getting pushed back. Instead of me having to wait, he offered me the one right of the floor! I am in love with my new furniture! Highly recommend if you want furniture at a great price with amazing staff to help!

Tate Wilson III was very helpful and patient! Will definitely purchase furniture again!

Excellent experience! Tate Wilson helped us find exactly what we wanted from furniture to financing and delivery. Top notch character guy... highly recommend him if you use Longview location.

2nd time buyer here and I can honestly say, Mr. Tate Wilson was the upmost honest and outstanding Salesman I have ever encountered. I explained exactly what mine and my husbands preferences were in a sectional and he took me to the right area and explained the functionalities without flaw. If I had a question, he was sure to get the answers I needed and with great confidence in doing so.

Very nice and professional staff. A big thanks to tate for all his help

Terrible sleazy salesman. Watch out for the one that has the suit that doesn't fit quite right. I would go into details but it's a very long story..

They are great and helpful! Make sure you ask for Michael, he’s awesome!

We have always been happy with our purchases at Ashley. The furniture has always been great quality. We have always experienced the best customer service and they have always gone above and beyond for the best deals.

I have gone to Ashley HomeStore twice now and both times Mr. Tate Wilson has made my visits extremely easy and went above and beyond for me. I will definitely be coming back.

I had a great experience at the store. My sales lady was awesome. She was helpful without being overbearing. She even got a dolly to bring a nightstand across the showroom to see if it matched the bed I like. Overall I really like this store. It was very clean, organized and displayed the furniture well. I will be back for sure.

So happy with the dining room table I bought! All of the workers were so polite and kind. Thank you!!

Kathy Reynolds was a great sales person. Not pushy. As always I was pleased with my experience at Ashley!

Great people, they answer questions and look for what you tell them you are looking for. Not pushy at all. They had no problem with us spending a lot of time determining the right mattress! Had a great first experience that lead us to this second visit and I've found my favorite furniture store!

Friendly people with knowledge of the inventory! Thanks for a great experience!

Tate was an amazing help assisting us with our purchase today! Ashley is high key recommended!

I love the atmosphere of this store. The sales people don't hover over you while you're trying to browse, but are right there when you need them. There are soooooo many options to choose from and some amazing deals!! I'm definitely going back!