Ashley | Longview, TX 75604

One of the worst experiences I have ever had with a company. I still don’t have all of my furniture that I ordered 10 months ago and many pieces I had to reorder 2-3 times because it was either given away or deliver damaged! And when a piece finally did come in they wanted me to pay another delivery fee when they were the ones who damaged the furniture the first delivery! Horrible customer service!

Love this store

I purchased a very expensive couch and ottoman from Ashley furniture last year. I was told to get the extended warranty as well in case anything happened. I filed a claim on the ottoman because the entire middle caved in and they refused my claim and said it would not be covered. That is a defect in their own product not being able to last even a year without breaking. Do not buy the warranty, it is a scam and I have to think that the sales people at Ashley's know this. The only perk to this for them is to boost their sales.

I just purchased a beautiful sofa from Ashley's. Diane my sales person was great. My only issue was when I asked the girls at the desk a question and they couldn't answer anything they had to call Diane. Of course she came but apparently they told her she was the only one to answer my questions. This is fine but there are ways to do so without making the customer feel bad. Again,thank you Diane. I'll be back because of you!