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Ashley Store Longview, TX
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Longview, TX represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Longview, Texas at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on W Loop 281, next to Prosperity Bank of Longview. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
In-store offers
What our customers say
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The salesman at the store was great, the delivery guys were good, BUT the repeated text trying to confirm the delivery date never ended, I replied at least four times that the date was good, they never stopped sending me the same text over and over, finally just started overlooking them after going back to the store and having the salesman reset the delivery,
Excellent service and customer care!
Taylor was the most awesome sales representatives I have been associated with in a very long time. She never hesitated for one second when I asked oh will you show me this or will you show me that. Overall, it was a fabulous experience. Will definitely return.
Very nice and helpful customer service was excellent
Great service from Taylor
We went to the Black Friday sale. The salesman “assigned” to us must have just started the job. He wasn’t sure what was on sale and it took quite a while for him to find things. Spent much of the time looking things up on his IPad. Overall, it was a VERY slow process. While I may shop there again, I would be careful and more outspoken about the salespeople helping us.
Excellent service and prices
Excellent
We had a wonderful experience today at Ashley Furniture in Longview. Everyone was very kind and accommodating, but special shout-out to Jordan who guided us through and got us a great deal on some furniture for our office, and to Kenneth who was so helpful, honest, and made sure all the stuff we took away with us was secure.
Great experience today with Derrick. He was an outstanding salesman. He didn’t try to force me to purchase and was patient with me. He answered all of my questions and made my buying experience a great one!
I am so excited about the purchase of my new dining room table. I homeschool special needs children in my home and so excited they will each have a drawer for their work and supplies. This is my 5th Ashley purchase. I am always pleased with their products and I am able to afford my purchases with 0 down and 0% 60 month promotions. Derek in Longview is also a great sales person. Go get something great for yourself! You deserve it!
Wonderful experience! Jordan was very helpful. I found something I wanted for the right price, size and color.
Michael is awesome
Entire Team are welcoming ! Ryan and Derrick are the best and they both were extremely patient throughout my entire shopping experience!
Super pleased with the Ashley experience. Finally upgraded the bed and joined the Tempurpedic lifestyle. Been sleeping peaceful with the zero gravity which is a wild concept until you experience it. Getting cradled like an eight-pound, six-ounce, newborn infant Jesus, who doesn't even know a word yet -- little infant, so cuddly but still omnipotent is the way to go. Treat yourself with some new furniture yall.
Jeff Bridges was very knowledgeable we tried out different recliners for my husband who is handicap he answered all our questions.
The staff was very helpful while not hovering right on top of us while we were looking At different options
I had a nice young lady meet me as soon as walked in with flyers on there store. I already new what I wanted so she was right on it and was very helpful and knowledgeable of the product. She took care of me with no hassle buying. Loved my experience.
Customer service was great, they really helped us find the right setup for our needs and we're super polite and friendly.
My sister and I had a great time planning for our future home. Hopefully, God will make a way.
GREAT store customer service! WORST WORST WORST delivery service. I requested morning delivery because we can't in the afternoon. Three weeks in a row they kept kicking us out of the route because (based on what they said) orders are delivered geographically. After three weeks of rescheduling, frustrating robot calls, and texting with nobody knows who, we had to cancel the order because we just got tired of receiving the same answer over and over: "We can reschedule you for the next week." Besides that, they punished us by canceling our previous purchase protection credit. Thier reason: "You are canceling the order; then you don't need your credit." What kind of customer service is that one? Please! So, they don't work for the customer, however, we pay the broken dishes!
This is the best sales service I have had! James Sleight was amazing stayed with us late one night helping us figure out what we wanted went through every detail with us about the furniture and perks. We ended up because it was late finishing up a couple days later. Professional and helpful and Jordan Epperson helped finish up the purchase with James. We were impressed by their knowledge and attention to the details of what we wanted. Thank you James and Jordan for making our experience unforgettable.
My first time going Ashley furniture store the astmophere was very pleasant had pleasure of meeting MS.Taylor she was very helpful in helping me to purchase mattress and a very nice person to do business with.
Go Tater Go...Ask for salesman Tater..Nice guy . He'll take care of you.The manager was nice to .It's a no pressure environment.They don't hover over you.Need a question answered they are there.NICE FURNITURE WELL MADE GOOD PRICES!
Bought new dining table and chairs. Table not level. 3 broken chairs. Have been told it would be repaired and nothing but silence since then. Customer service is horrible. Every time we call they say that it’s been repaired. It has not. They said they would send parts. None received. If I wanted furniture that needs repair I would have bought at a garage sale
Michael was the absolute BEST !! Not pushy and very informative on EVERYTHING! Very happy with our purchase!
Tyler was very professional
Ashley's Furniture in Longview, TX always has great furniture and a wonderful sales team. Thank you, Tate for helping me find what I needed.
Ashley has been my favorite furniture store for several years!!
Excellent service and knowledgeable of inventory.
The representative was great, he has customer service down pat. HOWEVER, CHARGING FOR DELIVERY FOR EACH PIECE INDIVIDUALLY EVEN THOUGH PURCHASED TOGETHER AND GOING TO THE SAME ADDRESS IS A RIP OFF!
Jordan was very nice, informative, and helpful. Everyone that we came in contact with at Ashley was very friendly and helpful.
It was the best ! Friendly staff and very helpful
Was very professional and extremely helpful!
Tate was wonderful!!
We were greeted as soon as we walked in. Tate told us where the dining room suites were and let us browse. No sales pressure to buy. When we found what we wanted, Tate put a package together just like we wanted. It was great experience.
Taylor was very helpful with showing me the table I was searching for and with doing the paperwork. Very friendly and professional.
Sales experience was excellent, there was no sales pressure or any upgrade pressure ,we have been shopping for a couch and loveseat, we were greeted very professionally by TAYLOR, she was awesome and made our experience very pleasant , Ryan the sales mgr was very informative as well. We had looked at several furniture stores and decided Ashley Furniture was our best choice. Our delivery is coming in a few days , Thank you Taylor for a great experience.
The store associates and management were amazing. Taylor specifically is top notch she went above and beyond to help us with our family furniture crisis. We are Ashley Longview customers for life. Thank you all at the Longview location for going out of your way to help our family.
Would give them no stars but this was a low as I could go . Was in store to purchase barstools and wife found the ones she liked . Was sold purchased them and payed in full . Looked at bedroom suite and asked if all items were in stock . Was told that all items were in stock at warehouse in Dallas and would not be a problem delivering them no out of stock items . Payed in full for all items . Delivery was scheduled for Friday of following week . Received text that delivery was on schedule . Driver showed up dropped three bar stools off and said that’s all he had . Called store and was told all items were on back order till mid October. I then ask where hardware was at for barstools and was told would receive them in mail. I told them this wouldn’t work and need a refund on money . Was told then would be a week to receive . Save yourself the headache and pain from dealing with this place as lies are plentiful here. Run and don’t look back .
Great experience……Everyone was so nice and helpful.
Had the pleasure of working with Michael Alvarado again. He was very attentive and extremely helpful . When we need any more furniture we will be going back and working with Michael.?
Michael was a great help and easy to work with…very much a no-pressure sales environment. Great experience and would recommend to others.
Hi Taylor helped me and my husband pick out a living room set. She was sooooo helpful. She made sure that no stones was left unturned. She was very knowledgeable. Her smile was very Bright. I will be going back simply because Everyone was Friendly. Taylor really outdid herself. Ask for her. I promise that you won't be Sorry!
The gentleman that helped us with finding a mattress for my son today was new to the company and he was very pleasant to deal with, he was very knowledgeable about each mattress. We found a mattress for my son. He even told us a place to give our other mattress to.
Sabrina did an awesome jobs helping us, as did the store manager! Kudos to the team at Ashley's. We've been buying from them for over 15 years now.
Taylor was amazing and very helpful! We love our purchase and will definitely be back!
Michael was a breath of fresh air and helped us with all our questions and sale! Highly recommend asking for him if you go in!
Found exactly what I was looking for and a great price and Michael Alvarado was wonderful and extremely knowledgeable.
Tate was awesome!
Michael was very knowledgeable and helpful as always and made it a pleasant and enjoyable experience!
Sabrina is amazing! She was so patient with us and very knowledgeable about all their products. She made sure that we got exactly what we wanted and with the best deals available.
Was great very helpful.
Excellent customer service! Honest and professional!
We had ordered a new dining room set June 21st with a promised delivery date of July 9th. After being texted our order wouldn't be in until July 25th we were texted on July 21st thst we would receive only the 4 chairs and the table would arrive in about 2 more weeks. We are extremely dissapointed with Ashley and after buying from them for years we won't be buying from them again.
Michael was very helpful to us, sense of humor, friendly. He was honest with us, up front, no hidden fees, explained everything to where we will make Ashley our furniture shopping store! Thanks Michael❤
Sabrina was great! She was so helpful and knew all the answers to our many questions. Also, she is a mattress expert. Ask for Sabrina for great customer service! Debbie L.
Echo was great. He didn’t rush us or pressure us and we felt like he did everything he could to help us with pricing and delivery.
Got a great deal and was a very pleasant experience.
Everything was very nice.
When it comes to collecting your money they are friendly. When it comes to repairs they can't help you. I truly don't understand these furniture stores. I purchased this table in 2021 and this happened all of a sudden it can't be repaired or replaced for reasons I don't understand. But I have learned my lesson thanks for nothing.
The Ashley team in Longview was amazing. Derick was professional, polite and extremely knowledgeable in getting me the adjustable bed I was looking for. He and is staff also went the extra mile in getting the bed delivered within 3 days, before I had to leave town. Derick is #1 in customer service and I would highly recomend him.
Very helpful and friendly. Floor salesman was very knowledgeable. Ask for Micheal.
Sabrina was incredible and so full of knowledge.
We weren’t in the store long before we knew what we wanted. The sales lady was very helpful.
Taylor provided fantastic service. She deserves a raise. I had hurt my knee that morning because I had been moving all day. Taylor had me sit and was very kind and sympathetic. Thanks Ashley for employees like Taylor
Great staff and awesome prices
Michael helped us and had such a great attitude and humor! Delivery was sooner than expected so that's why we decided to buy!
Taylor was so nice and sweet helped us with all we wanted and needed will definitely be going back
I had a wonderful experience at Ashley’s.Erik was my representative and he went above and beyond to help us find what we were looking for.He even got the order shipped to us in a short amount of time.I have purchased a 2 mattress’s and a bed here in the last few months and my experience has been wonderful each time!
Mr. Michael was so awesome at breaking down options, styles and colors. Made it very easy for us to make our decision
Came in today (Longview TX) to purchase furniture for our whole house, new build. I was greeted by the friendliest salesman Ekko. He treated us like old friends and made my experience (being 7 months pregnant) so enjoyable. I could tell he made everyone else feel that way, because he was highly sought after. However, the manager (I don’t catch his name) was by far the most UNPLEASANT person. When an employee would ask a simple question, he’d speak to them like they were garbage. He actually did this to Ekko during our experience & I was ready to walk. But Ekko held his composure & took the verbal abuse so gracefully. Shame shame SHAME on ANYONE who feels like they have the authority to treat any human that way. I will be back & that is SOLELY due to what a kind friend I made in my salesman Ekko today.
Enjoyed Michael
Ekko was helpful and found the best discount!!!
Sabrina was so incredible! She is so knowledgeable and helped my wife and I purchase our set of furniture for our home and we couldn’t have been happier with the help we had to make our decisions! We look forward to our delivery this week!
Very helpful staff even looking at house plans and being honest in saying “that will not work but this will”. Even though the original was much more expensive.
Sabrina was amazing and so friendly. Would recommend going to Ashley to anyone.
Our associate was very informative and made our purchase very easy and enjoyable
Awesome job by my salesman. His name is Echo.
Great sales and very cordial
I could t have been more pleased! I was not hassled by the sales agent, she let me look at my leisure, I left and came back twice more before deciding on a dining set! She was went thru patiently three different options In The Chair styles, even moving them across the floor to see if three would fit on each side of table with the leaf out! She helped get the leaf out. She sweet, going thru all the pricing options if we used all the same chairs or if we switched it up and went with caption chairs and table chairs. She to me was a true salesman of helping you and certainly not pressuring you in any way! I will use her again to sell me furniture!
The visit to Ashley in Longview was successful. I was greeted in a friendly manner and I found what I was looking for. Mr. Tate was great.
Tater, sales person ,was very helpful in locating a dinning room table and chairs I was needing. He was very knowledgable and pleasant to discuss the furniture.
Easy to do business here! Love the product and service.
Michael was very polite and knowledgeable about what he was doing. I recommend to all my friends to shop there
We were shopping for a mattress. The staff was SO helpful, especially Taylor, at the Longview store. All of our questions were answered and we made our purchase. Delivery was set up and is scheduled for tomorrow.
Very pleasant. Tate was excellent - knew his stuff.
The staff is extremely helpful, friendly and polite. They let you browse and explore. Michael and Ekko are excellent!
My husband and I had the best experience at Ashley Furniture in Longview, Texas today. We were looking for a new mattress and bed frame. Our sales representative, Michael Alvarado was phenomenal. He guided us through the world of mattresses with finesse and comedy. We had a ton of questions and he really let us take our time. He was great with our hyperactive 7 year old! He even listened to a few jokes our son told! After we chose our mattress with the bells and whistles, he helped us while we debated what frame to purchase. He was so patient with us as we went back and forth for hours. Anytime we had a question, he was right there with a solid answer. He always made us feel comfortable, but never hovered. We are so happy with our experience, that we will definitely be back! Trust me when I say, ASK FOR MICHEAL!
The instore experience was great and so was Michael. However it has been going on two weeks and I still haven't received my bed. I paid full price for my bed.. over $2,000 and I haven't received anything. I removed my bed from my room under the impression that I was having it delivered by last Friday. I'm currently sleeping on my couch while I'm being given the run around and delays. This is by far the worst experience that I've ever been through with a furniture company. No one has tried to help resolve, compensate, or make anything right. They just took my money and carelessly left me without a bed for two weeks! Never again!
Derick, was the salesperson who helped me. He wasn't pushy at all. He greeted us with a smile. Derick was very helpful and knowledgeable. He is the salesperson you should talk to.
Very good experience at Ashley‘s furniture store in Longview. The staff was courteous and friendly .my sales person ,Mr. Tate ,was very personable and knowledgeable and paid particular attention to my needs in helping me find a suitable piece of furniture as I am physically handicapped With specific needs and requirements for a new reclining chair. I would recommend Ashley‘s Furniture store to anyone who is seriously looking for quality furniture and for quality staff With the customer In mind.
The experience was great i got helped right away .
Tate W. is one of the most patient and informative salesman. I highly recommend Ashley Furniture!
Mr. Anthony had very pleasant personality and was extremely sufficient. I came in knowing what I wanted, he lead me to the right sectional had a few bounces for the feel of comfort. He then went through purchasing process and I was out in lickity split timing. By far the best retail customer service I’ve had in my moving process. Thank you!!
Very helpful
Dealing with Ashley has been a miserable experience for us. We have been waiting for partial deliveries for our sectional for months. Every time we schedule, some random anomaly happens and they force us to reschedule our delivery. At this point, we’re not sure if we’ll ever get the rest of our sectional or not. They’ve cost me vacation and sick days to try and work with their abysmal delivery service.
Always easy. They let you look without bothering you and are always there to answer questions. Top notch salesmen and women for sure!
Great delivery, tables were in great shape.
Great experience. Ekko was our salesman and did great in assisting us with our needs.
Mr. ANTHONY was extremely knowledgeable, kind, courteous, best Southern manners, great personality, not pushy and a great sense of humor. Any mother and his bosses should be very proud having him represent their company. Ashley was the first place I went on quest for a bed and chair. Because he was so great I had no desire to look at other furniture stores and was so happy to purchase my furniture from him. Thank you very much Mr Anthony for being so helpful and making it a pleasure to spend so much money.
This place is awesome and amazing Customer service!!!!! Everyone was so nice you and you don't really find that anymore. Our sale person was soooo amazing!!!! Thank you ashley in Longview
We found exactly what we were looking for and Taylor was an excellent salesperson!😆
Tate was very friendly and helpful. I really felt welcomed. I would shop there again.
My experience was awesome. Prices were very good. As I entered I was immediately spoken to. I would highly recommend this business. EKKO is the man very professional. Everyone needs to go see him.
Ekko Taylor was an excellent representative helped us fine the perfect love seat for our home. we felt he was not pushing us, but guided us to make the right decision based on our needs. I love shopping at Ashley because of the people you hire. And then when I have furniture needs, I always return to Ashley. Thank you very much.
We love Ashley furniture as a brand and we were very well taken care of by Eric yesterday! Eric was very knowledgeable of the products and went above and beyond to get us the best price plus he was patient & took time to make sure everything went smoothly. Can’t wait to get our new furniture! We definitely recommend Ashley and Eric Taylor if you’re in the Longview area!
I had a Great experience, my Sales Guys was Great. I don't ever give a 4 or 5, but he gets a 4
Taylor provides great customer service. Happy with our visit, and purchase.
Michael was very helpful and our experience was great. We went in with ideas of what we wanted, and left with those items plus a few more thanks to his help. I will recommend Ashley to my friends.
What a great experience Tate was fantastic! Went online and got me a price match & financing for 6 months deferred interest. I will be back
If I could give negative stars, I would. I felt I was in a used car dealership buying furniture I was lied to every step of the way. From the beginning they tried to push The warranty for the furniture I continued to decline. I don’t believe in purchasing separate warranty. I have had things like this in the past it’s never ever worked plus they quoted me $500 for the warranty for the furniture that I refused. I went ahead and continued to pick out my furniture (making it clear I didn’t want the warranty) they kept telling me that I would get 30% off the total of the furniture, that they’re having a special, then after I picked out everything they said it was gonna be a 500 delivery charge to go 25 miles from the Longview store to Tatum later I found out the furniture is coming from Fort Worth . When you read the fine print, it says it can take anywhere up to 16 weeks and longer to get your furniture. Tate the salesman said we would have it in a week. I said I don’t want to pay $500 for a delivery charge. We canceled most of our order. Because of the high delivery charge. Tate verbally told me he did then he got a phone call in front of my husband and he came back and said you don’t have a delivery charge we took care of it for you, so we said OK that’s fine. We paid the amount that he a sked in cash from a debit card. After we paid, we found out they charged us a $300 delivery fee and a $699.00 warranty fee that we continually said we did not want the product warranty fee. We ended up canceling the whole order because of all of that, and got our money back immediately credited to our debit card. It was the worst experience ever in attempting to buy furniture. We were there well over an hour, and it was lie upon lie that it was told to us until we started reading the fine print and things that were signed, and realizing when we said we didn’t want the warranty, they charged it anyways and it went from 500 to 700 then they charged us a delivery fee that Tate said was taken off once instead of 500 it was taken down to 300 but he said it wouldn’t be charged at all, and it was charged then with all the fine print it we canceled the order. We will never ever return to Ashley ‘s again worst experience ever . The warranty fee and delivery fees were 1000.00 alone not counting furniture expense. Beware of Ashley’s they will slip in added expenses that are half of your bill and you may not know it until after you’ve paid and signed. Make sure you read the fine print and go over your full bill. They will tell you they told you that in order to get the 30% off you had to purchase the warranty that never happened nobody ever told us we had to purchase the warranty in order to get 30% off, my husband and I never purchase a warranty and we told the sales person several times we do not want a warranty. We’re turning it down. Beware be of Ashley‘s furniture in Longview Texas
Movers were great and friendly. Went above and beyond to ensure we were happy with placement of furniture. Sales insides the store were wonderful.
My Dad and I went into the store specifically to buy a dining room table. Derek Anthony was the one who helped us and he was fantastic! He was friendly and knowledgeable and he helped us find what needed, informed us of several other options and helped us order what we wanted (the color we wanted had to be ordered) and all in a very timely manner. The store looked fabulous and inviting too. I will definitely pick this store as my first choice next time.
Derek did a great job of helping us and not pressuring us to make a decision when we first came to look for a new sectional. We left and shopped around at other stores only to come back because what we liked most was at Ashley. Derek was right there to greet and finish the sale and also was very good with our 2 year old son.
I had a wonderful experience shopping at Ashley! They price-matched items I found at another location and their delivery price was better than competitor prices. UPDATE: They delivered the wrong items and wouldn’t do a return OR an exchange even when we offered to pay the difference for a more expensive product. We’re stuck with the wrong product. However, we went to the furniture store across the street from Ashley (in Longview) and they were much nicer, easy to work with, and we were able to get exactly what we needed/ wanted. I will never waste money in Ashley Furniture Stores ever again.
Very helpful, eager to help, and just a good overall experience!
No pressure. Friendly. Priced right
Great store and excellent customer service. Try it for yourself.
Taylor and the assistant manager where amazing 💕they help by staying in our budget .they were very patient with us and kept ny daughter occupied while trying figure out what I wanted and misxty was a amazing as well
Awesome 👌
Michael was awesome... Transaction was easy and hassle free. Would definitely recommend Ashley to all my family and friends!!
Taylor made sure we had an amazing experience during our visit. She was able to answer all of our questions and made sure we left happy. We bought a mattress for our oldest son and will definitely be going back for future purchases.
Salesman - Ryan I think - was super helpful in checking availability and holding procedures.
Very welcoming, friendly, patient and very helpful
Super friendly staff with big selections! Echo and Sabrina helped us out so much with a dining room set and never felt pressured. We will be shopping here again!
Nice selection, great employee, thank you Derek
Nice store, lots of inventory. The sales staff are attentive and not really aggressive ( just doing their job). If you really want to buy they'll provide educated options and make it easy for you.
Sales man was really good very helpful definitely going back
Sabrina helped us get what we needed without pressuring us. The staff is friendly.
Ekko was great to work with, we will be back
10/10 would 100% recommend to anyone shopping for new items for their home. Staff is wonderful and helpful. They don’t follow you around hunting for their next sale. Today Tate helped us and we were overjoyed leaving with our new purchase on the way!! Thanks to everyone at Ashley’s for helping make our new house a home! ❤️
Great people, great service, great products. Thank you for helping to make our new house into our home
Soon has I came in Michael and his supervisor was friendly and helpful no pressure but they did help find what I was looking for. Have had bad experience in the past,but I decided to try again and very friendly employees. Will be back if I need furniture again. Once again thank yall .
Top notch customer service from Michael. He did everything he could to help us save some money and got us set up with exactly what we were looking for. If you go here definitely ask for Michael 10/10 recommend.
Mr. Echo service was excellent. He was very informative and looking forward to working with him in the future.
Friendly service, eager to help. Easy to shop. Thanks for the guidance
Customer service was very helpful nd guided us through the application process very well
Loved Sabrina. She took her time with me and I never felt rushed. She was easy to contact and ask follow up questions. She knew her products well, and was able to guide me to the perfect furniture.
Love that they are willing to help me figure out what I want when I go in there to purchase furniture and love all the fact that they answer all my questions!!!
Tate and his sales associate were absolutely amazing! Thank you on taking part of my new journey!
Derek always goes above and beyond for us!
Absolutely horrible experience. I have a sofa and loveseat that I purchased from Ashley 6 month ago. I was just sitting on my couch and broke out of nowhere. I contacted Ashleigh about the warranty sent in pictures of the damage and this has been going on for over two months. I still have yet to have my couch fixed at first they told me they would send me a part and I could fix it? I’m a single woman? I am not a couch specialist and sure don’t know how to fix this couch I paid over $2,000 for then I get the part and it’s nowhere near what is broken it’s just a piece of fabric…… Then I contact them again and they tell me they will order the part and have someone come out on February 16th. Well, I received my part in the mail and no one shows up so I contact them again telling them I received the part and they tell me they are ordering more parts for me and someone will contact me to come fix it. This has been going on since right after Christmas and I have yet to get my couch fixed. This is insane. I saved and saved for these couches and i have been able to sit on one in almost 3 months. Everytime I talked to someone at Ashley they had the couch and sofa mixed up and didn’t know what was going on. They need to get it together and fix my couch or just get a new one before it’s been a year and I don’t know any more warranty and I’m stuck with a broken couch.
We absolutely love shopping at Ashley’s. Michael our sales person was so helpful and such a knowledgeable young man and very friendly . All our home is furnished with Ashley’s furniture and we wouldn’t have it any other way. Thanks Ashley’s we love your furniture store.
Ekko assured me with the sale ans synchrony financing. He wqs very professional and well educated in the process.
Sabrina was very helpful and kind. She made the whole experience a breeze.
Absolutely the best experiences I have ever had at a furniture store. Great Staff all the way around.
Great service!!
My experience was the best & my representative Taylor went above and beyond to get me what i wanted this was the best experience ever
Taylor was a pleasure to do business with. We told her exactly what we were looking for and she guided us to the product. Fast paperwork and fast delivery set up. Ashley has another customer.
Derrick was very helpful, Thanks!
Excellent! Salesman made it perfectly easy and great deal
Micheal was amazing fast and friendly
Taylor did a fantastic job and we will make sure that when we need furniture in the future to come back and see her.
The sales person was great
Great customer experience 👍. But luckily we already knew mostly what we wanted
Found the table we wanted and enjoyed the savings we recieved. Ashley has well made furniture, I still have queen size bed from 15 Years ago when I purchased Ashley furniture store,would recommend if you want good stuff.
Tator was very patient with us, listened to what we wanted out of our mattress, and was very thorough with his explanations. I would definitely recommend!
The in store employees were very nice and helpful. Made the purchase for a new couch and loveseat and scheduled delivery for Thursday. Thursday the delivery shows up with only the loveseat. Claimed not to know why, and when I refused to take partial delivery they said someone would be in touch. At about 5pm that night I got a message asking if I wanted to reschedule delivery for that day for both, I said yes, either that day or the following day would be fine. I didn’t receive a response for hours and hours, only to be told they would reschedule it for another week later, still with no explanation of what is going on. Now I’ve talked to machines that are doing their text messaging asking me to reschedule, and it transfers me to agents who aren’t in the same time zone (possibly country) and only want to talk via text, but they take 10-30 minutes to respond to each message. I’ve asked for a refund and cancellation on the machine, to the agent, and in store, and all are telling me they can’t cancel it because the order is “in process”. Please don’t waste your time at the Ashley store in Longview.
Sabrina was very helpful and professional while we made our very first Ashley's purchase ever! She explained our options and helped us get the best deal! We are excited for our new couch to be delivered and look forward to purchasing more furniture for our home in the future!
Derrick was an exceptional salesman. He gave us the space we needed while still being completely available for all of our questions. He made the process fast and easy. We were in and out in 30 minutes!! A+++!
Came from Maness Furniture where my husband and I had the worst experience. Taylor from Ashley’s made buying a sectional the most smoothest process.
Great sales person!
Had a good shopping experience at Ashley the rep waited on me took time help me with everything I wanted she awesome excellent customer service
O.M.G!!! This is why we come to Ashley for all our home furniture! The staff are ALWAYS outstanding! But I have to say Michael is the best of the best! No hassles. He listened and showed me my options on exactly what I wanted! In and out quick. Prices and the quality of the furniture you just can’t beat. We’ve been Ashley customers for 15 years at least. Thank you Ashley furniture and thank you Michael!
Eric was a pleasure to work with
Very attentive but not pushy. The sales team worked with us and knew their products.
Ekko was very friendly without being pushy. He was knowledgeable about items and styles on the sales floor.
Great all around experience. Sales person wasn't pushy at all but very informative and helpful. Good prices and quality products.
Taylor was the best. She made the whole process fun.
Ekko has excellent customer service. We appreciate his thorough explanation of product materials. Thank you for the great service experience.
Excellent customer service. Very friendly salesman. They were patient and helped me with all my needs
Great
The staff was great, and they really treated me like family I’ll 100% come back and see them
Mr Ekko was very helpful and patient with us . Thanks
Great In-Person Customer Service
On time delivery. Very polite, efficient and listened carefully.
A really nice experience and appreciate the service from Echo.
Taylor was extremely helpful! Echo was helpful too. The staff is great and there was a great selection.
The staff was very professional and helpful. They spent a lot of time helping me make my purchase. My only issue is your internet site and the difficulty in reaching a person in customer service.. It needs major improvements.
Great customer service. Love my furniture
It was a very good experience. Ecko was very helpful and patient with us.
Awesome service!
Staff was very helpful
Great experience and my salesman Tater was sweet, professional and helpful
Michael was amazing!!
Michael is the best salesman ever!!!
Store was laId out very well and the help was very professional and helpful, no rush environment
They were great! I told him what I wanted and he found exactly what I was looking for in no time. Financing was super easy and quick. Very nice store.
The service at Ashley Furniture of Longview was great. E.T. provided great customer service. The furniture shopping experience was hassle free.
(Translated by Google) Very friendly, I liked the treatment (Original) Muy amables me gusto el trato
Very friendly and help us get the exact couch we were looking for
What can I say but excellent in each area.
Everything went smoothly except the delivery, but that was my fault.
Very pleased with my service from Ekko (Eric), but still waiting to get results from the broken past purchase of the recliner sofa that was purchased less than year ago. Thank you Ekko!
My bed was delivered in pieces instead of all at once!
Today was Black Friday and the store was very busy. However, I received great and friendly customer service at the Longview Store. The associate sales manager, Ekko, had a professional, patient, and positive attitude. l left feeling very satisfied with my service and my purchases!
Very good selection. Found just what I was looking for.
I appreciate the great customer service provided by Taylor Maddix. She was very helpful, patient, and responsive to my questions!
Rob was informative but not hovering. Good experience.
Your Rep was kind knowledgeable and helpful. Told him what I was looking for and he directed me to it right away. Couldn't ask for better service.
I have taken an incredibly long time in deciding when I was going to purchase this oversized recliner that I fell in love with about a year and a 1/2 ago. Michael is in the longview texas store and he has been with me every step of the way. He has been. incredibly kind and has a great sense of humor. He has never once tried to pressure me into buying something before I was imminently ready. I am looking forward to getting my furniture delivered. And having a long-lasting relationship with Ashley furniture.
Table I ordered was delivered exactly on time. Very good service!!!!
Fabulous! Michael Alvarado was welcoming, knowledgeable, made selection & purchase experience a pleasure. I will definitely purchase again from Ashley Furniture and Michael as my go to sales representative! Thank you, Sandra R
We had the best salesman ever. If you go ask for Michael. He is very knowledgeable In the mattress area. Then I lost my wedding ring somewhere, with this store a possibility. He took the time out to help us look everywhere, you could tell he actually cared also. He took my information and a picture of the ring and promised to keep looking.
I called before going & was greeted with a friendly voice. I got there and that same friendly voice remembered me from the phone call earlier today and was able to help me get a new recliner today at an affordable price.
My experience was incredible! Taylor was so sweet and pleasant and I purchased my new chair.
Tate was amazing. Best experience ever furniture shopping!
Excellent
The person helping me was wonderful.
My salesperson Taylor Maddix was very helpful and made my shopping experience easier.
We purchased some outdoor furniture and we couldn't be more pleased. Also, Nate was great in explaining everything we needed to know about the furniture and the five year warranty.
I’m happy to share our experience with the Ashley furniture store in Longview. On entry Carderick was welcoming and gave us a quick idea of what to experience and sales opportunities. Told us he would give us as much time as we need and to feel free to ask him questions when needed. Carderick made effort to rearrange chairs with tables to help me visualize the pairing, all with a smile! The store was clean, furniture was beautiful and lots to select from. Carderick gave us a decent price and now my husband and I are both excited for delivery day!
We had a great experience with Ashley while purchasing our bed. They come out and delivered and set it up. It was an easy and excellent experience!
The seller was very friendly and knowledgeable on the item I was searching for. Let us take our time to shop around. Very nice visit at the store.
Michael was AMAZING..super and smooth transaction!!!
Derick Anthony helped me find the bedroom suite I was looking for. Very professional, quick, and I appreciate his help so much.
DO NOT BUY FROM ASHLEY!!! Several days ago, we went to Ashley Furniture in Longview and paid #936.34 for a recliner. First, the sales staff at the store were indifferent. We said that we wanted a leather manual recliner. The salesman, ROB MARIS, seemed befuddled and then said that he "didn't think" they had a leather manual recliner. We then looked for ourselves with no assistance from the sales staff and a manual leather recliner on the floor. We then paid in full for the recliner - plus $99 for "WHITEGLOVE PREMIUM HOME DELIVERY." It was to be delivered today and we lost a day's pay to stay home for the delivery - but then we got notified that the delivery driver could not find our house, so he just skipped our delivery. We tried to call the Longview store, but it seems that customers cannot call and talk to anyone at the store. Instead, we were subjected to several options on the phone, which eventually connected with some "Customer Service" person who was apparently in the Philippines or some other Asian country. When we asked how we could talk to the Longview store directly, she hung up on us! Tomorrow, we are going to the Longview store and demand a refund. We will purchase from Haverty's which is what we should have done in the first place! BUYER BEWARE! DO NOT DO BUSINESS WITH ASHLEY FURNITURE/ASHLEY HOME CENTERS!
DO NOT BUY FROM ASHLEY!!!Several days ago, we went to Ashley Furniture in Longview and paid 936.34 for a recliner.First, the sales staff at the store were indifferent. We said that we wanted a leather manual recliner. The salesman, ROB MARIS, seemed befuddled and then said that he "didn't think" they had a leather manual recliner. We then looked for ourselves with no assistance from the sales staff and a manual leather recliner on the floor.We then paid in full for the recliner - plus $99 for "WHITEGLOVE PREMIUM HOME DELIVERY."It was to be delivered today and we lost a day's pay to stay home for the delivery - but then we got notified that the delivery driver could not find our house, so he just skipped our delivery.We tried to call the Longview store, but it seems that customers cannot call and talk to anyone at the store. Instead, we were subjected to several options on the phone, which eventually connected with some "Customer Service" person who was apparently in the Philippines or some other Asian country. When we asked how we could talk to the Longview store directly, she hung up on us!Tomorrow, we are going to the Longview store and demand a refund. We will purchase from Haverty's which is what we should have done in the first place!BUYER BEWARE! DO NOT DO BUSINESS WITH ASHLEY FURNITURE/ASHLEY HOME CENTERS!
Came in knowing what I wanted, no pressure sales.
Jordan was very good to us. He was patient so we could make the best decision for us. We have been looking at the Boyington couch for over two years and he really helped us make our final decision. Thank you Jordan for all your help!!!
Experience was great, efficient , professional and fast
Tate was awesome!
Great service. Rob was amazing and very patient.
Very nice and professional staff. Easy process
It was wonderful. They were so helpful and polite. I enjoyed the experience of purchasing my furniture there!
Michael is a great salesman. He greeted me when I came in to the store. I told him what I was looking for and he told me where the items were. He left me alone to shop, which I appreciated. I highly recommend Ashley for your furniture needs.
Derik was great, he got us in and out; wasn’t pushy just helpful. I like that he allowed us to look on our own but was ready to help at any point. He made us a great deal and made the process really easy. Definitely recommend!
Super nice people! Michael was absolutely great. Floor was massive and comfortable. Felt free to feel out and choose my own furniture with no handholding. Definitely going back in the future.
Very helpful and friendly store, knowledgeable and well service
Great teamwork by Michael and Ryan! We got a great deal and they were both so great to work with! Thank you!
Micheal was amazing! Went to the Longview Texas location, he wasn’t pushy, he was a top notch salesman! We had fun choosing our bedroom furniture! Thanks so much!!! 🙏
Derick was a great help! Very patient & willing to work through many options with us until we found exactly what we wanted. Can’t wait to get our furniture!
Derek was great! Very helpful. I’m a wheelchair user and he brought things to me, plus pushed to view items that were on the other side of the showroom floor. Definitely made a good first impression!
Great store with excellent customer service. One of the few furniture stores where they let you shop and leave you alone. Then when you need them they are ready to help.
Micheal is so helpful and makes purchasing easy!
Had great customer service with Tate, Michael, and Hollie at the Longview, Tx. store. With their help we got the perfect kitchen table and it was delivered just few days after purchasing. We recommend Ashley's to anyone looking for furniture...
The employees were very kind and quick to help! I felt listened too and cared about. They made the purchase of a recliner very easy and stress free! Will shop there again if and when I need furniture.
Great Deal and Awesome Sales Woman, ask for Taylor!
Taylor was awesome!!!! She helped us find exactly what we wanted. Best prices in town also!!!!
I have never encountered someone as helpful and professional until I met Michael @ Longview location. He made my purchase so easy. He listened to my needs and was so patient and attentive! If you every have a need, he is the one!
Very friendly and courteous. Derick was very helpful and not pushy.
Awesome as always
Michael is awesome! Every time we enter, he is energized, friendly, and very helpful!
Diane was great! Happy with the way the sofa purchase went. The delivery will within 3 days of purchase.
The furniture options, personell and financing options were absolutely phenomenal! Will definitely be coming back again!
My wife purchased a recliner and was not in stock at there store. Beware of ordering the chair because you will be charged a percentage of the cost of chair to have it delivered to your place. The store gives you the option of picking up the chair in Fort worth distribution center or pay the fee to ship to home. There is no choice to pick up at there store for no fees. It's costing me 75 dollars to deliver to my home. We will not buy anything else from this business. UPDATE WITH RESPONSE FROM ASHLEY STORE: We do apologize for any inconvenience. If you have any questions or concerns in the future, please do not hesitate to reach out and I will be happy to assist. Enjoy your day and stay safe! MY RESPONSE TO THERE RESPONSE: Nothing changes and they forgot who the customer is. Change your policy or not. Your choice. My wife and I will never buy anything from this company again. We did buy another recliner from there competitors and free pickup at there store on an ordered item.
After looking for weeks I finally found the perfect living room furniture at the perfect price. Derrick was amazing. Thanks Ashley. I’ll be back for my next furniture purchase.
Derick was awesome, he let us know he was there to help if we had questions then let us look around and shop. We were there forever matching stools to tables etc. and he was super patient and helpful.
Michael has been nothing but amazing at getting me prices on furniture. I have purchased 3 items from this location.
Ryan was very helpful and answered all of my questions professionally.
Michael Alvarado helped me pick out a beautiful bed set, he was super professional and has amazing taste so if you want any advice about what type of stile furniture to buy he’s the guy to go to !!!
We came in and Taylor helped us find exactly what we were looking for. She was so easy to work with and had excellent customer service!
Rob Mavis was great to work with. Made purchasing the queen mattress a seamless, stress free interaction.
Rob was such an amazing sales man to work with! He explained everything and was just so friendly and kind. I definitely recommend Rob if you go here. He got us an Amazing deal on a couch and ottoman!
I loved it there !!! I recommend everybody to shop there !
Good selection of mattresses and Michael was very knowledgeable and friendly.
It was awesome and service couldn't have been better really good and honest crew
Derek was very nice and helpful. He got on the floor to help us look at stuff. He went above and beyond to help us decide on the right furniture. He was very knowledgeable, we would recommend him to help anyone! Now, when it came to the checking out....thats another story. They had only ONE computer that would run checks and it was running sooooooooo super slow!!!! It took almost as long to check out as it did to pick out our furniture. If your having problems fix them!!!! It made a good experience into a bad one!!! Ashley did have a great selection to choice from, and Derek wasn't pushy at all. He let us decide and than helped us. We got what we wanted and for a good deal. We would buy from them again if we have too.
A logistical nightmare. Drivers can’t read the delivery instructions?! No real time communication?! This company has it all….what I will say is at least the staff was nice. Ineffective but nice. I’m not saying that it was their fault that their logistical situation was horrible. In store their payment keypad didn’t work, their Internet didn’t work, their website didn’t work! It took me half a day just to pay for it, so I guess I should’ve known what a hassle it was going to be to actually have it delivered. No one can reach the driver. No one can update anybody. No one can reach her DM or a GM or whoever is in charge. At this point, it’s seriously a consideration to cancel the order entirely and just go get it myself somewhere else. I paid for the “gold standard” delivery….why?! Ridiculous!
Taylor was phenomenal!
Michael was terrific. He told me everything I needed to know about my purchase and made it quick and easy. He was very personable and knowledgeable.
Friendly staff. Not overly bearing. Gave me time to make my own decision.
Great experience, Matthew was awesome. Very nice and personable, helped us find the right fit for our home.
We got our bed and mattress from Ashley and had no problem. We went in today after about a week of trying to call. We were looking for a couch that has a pop up bed. We found one in the back that was on clearance however it was missing a pillow and the threading on the pop out was coming undone. Come to find out they had jacked the price up on this to make it look like there was a discount . I understand doing this to sell things but when a whole cushion is missing and it's obviously got defects? Just didn't seem right. But, we continued through the store. The man that had been helping us asked if we had any luck looking around and we told him we had seen some sofas online we really like but they didn't have any in store for us to see. My boyfriend was telling him the different names of the couches and asking questions and the man kept looking behind him and even walked off a little at one point. It made my blood boil. I wanted to tell my boyfriend "let's just leave because he's not even listening to you". Then the man asked if he could check the availability of the sofa we were looking at online and of course his iPad wasn't working. And again, he walked away from us. Finally we just left. We went across the street to Haverty's and got a sectional that exceeded our expectations. And the service was phenomenal!
We had a great experience today at the Longview store, our salesman was super knowledgeable and helpful!
The folks working there are very nice and I like my pieces BUT…. They don’t have a functioning phone system and the follow up/procedure for making a warranty claim is no bueno at all. Had to drive 60 miles rt to go to Longview and pay the inspection fee just to get someone to look at my non functioning motion furniture. 😒
Taylor was awesome! She was helpful and not pushy, friendly and personable. She listened to everything we said. Excellent experience at this location and with Taylor!
Approximately 30 days ago I purchased a Tempura-pedic mattress. I complained about it of the sale clerk that sold it to me was the one I spoke to. She said it was safe . l told it had this strong smell. She showed me a can of Lysol spray in purple can and said that was all they used... I said no that wasn't it. Anyway I saw I was not going to get anywhere l moved on to the payment issue of where to make payment . She said I wouldn't make payment in the store I do not trust them. Something is wrong with this mattress. I need help ad to how to handle this matter. If something happens to me l want it noted that the mattress had a chemical odor amd no one addressed it. Purchased from Ashley Furniture Longview 7/2/23
Great experience! Taylor helped us find exactly what we needed! She and everyone in the store was super friendly, not pushy at all!
Friendly people working there and not pushy. They left us alone to check out their store.
Dianne was knowledgeable, informative and not pushy. A pleasant experience.
Friendly and helpful, not pushy at all.
Amazing customer service and they went above and beyond for us. Excited to get our new mattress and coffee table/end tables delivered!
Spent over 6k. Was told my furniture could be to me the same week, so I sold my current furniture. 2 weeks later I have no couch and no dining table. Paid over $500 for delivery and have to wait weeks. Customer service is hard to get ahold of also… Also, sales rep whom I won’t name, nice guy, overcharged me a few hundred dollars… luckily Michael caught it (He was great) Only giving 2 stars because they don’t hawk over you while you shop. Feel like it’s a corporate issue for the most part. Wont use Ashley again nor do I recommended to anyone.
Very easy to deal with. Michael was great 👍.
Michael was very helpful, friendly and professional. He is an asset to your store. Thank you Michael for all your help.
Once you are in the store you get customer service. If you call to see when delivery will take place? The call gets disconnected every time I call. I will need to drive 25 miles to the store and talk to a person to get delivery confirmation or get my $1k deposit back. I'm not happy about lack of communication. It's been 4 days since they took my money and no furniture and no communication.
Very bad customer service, damaged inventory upon arrival, and the company won’t respond since December 20th when I reported the inventory. To this day I haven’t had a response, and I’m paying for unusable furniture. Worst experience ever.
The working hours say 10-8pm..but nobody ever ever answers the phone.
Very helpful, attentive, professional and efficient. Love my purchase and the experience was perfect!
I wish i could put 0 stars. I originally rated them 5 stars, but I regret doing that just as I regret ever even considering Ashley's for Furniture. There is no Customer Service, No honesty, and frankly nobody committed to doing their job or doing right by their customers. I would highly suggest anybody to take there business anywhere but Ashley. We bought a couch weeks ago, waited a week for delivery where their workers deemed in 90 seconds they could not fit the couch in the door (it would have fit). It has now been two weeks, nobody has tried to reach out to reschedule, we were told we are not allowed to pick up the couch, and we can not cancel the order due to "systems being down". I'm not sure how systems can be down for two weeks, but irregardless it would be nice if we could even speak to someone about any of this. I personally will not do any business here again.
Reasonable prices, great product line and if you need some help or a little guidance because you're not sure exactly what you want then ask for Michael! OUTSTANDING salesman with superb knowledge of what they carry or can order and he has impeccable taste. Easy in and out, fast delivery. Very satisfied.
Great people, great service Wonderful shopping experience******
Lovely store. Nice people. No pressure sales team. Got a good deal on a mattress.
Very friendly and helpful.
Ryan was the perfect salesman for our family. He spent quality time with us, about 3 hours and answered every question. We will be shopping here again
Love my furniture!
Zero stars is the honest assessment. They rave about their customer service in ads and on the phone while holding for customer service but it is the worst I've experienced. I purchased a dining room set. Paid extra for "white glove" delivery service. The table arrived broken. I phoned customer service immediately and was told another truck would arrive the same day to deliver the replacement. Then I was later told it might be the day after. Neither delivery happened and the latest customer service rep said it was rescheduled for the following Saturday. Night before I receive another recorded message that the table I've already paid for is not in stock and will be another two weeks or maybe longer. I have chairs and no table. Ashley Sales staff are not honest when they tell you it's in stock in their warehouse. Save your sanity and shop - and buy from Blake Furniture. Everything else in my home came from Blake in Gilmer, but they also have several locations including Longview. Their sales staff don't work on commission and they really want you to be happy with their products and they KEEP PROMISES. Blake Furniture's delivery was so careful, quick and on the day promised for a much more reasonable price.
Friendly helpful and fun to work with
Taylor was very nice, very friendly and very knowledgeable with the beds
Love love love!!!! My couches are so beautiful and the price is reasonable. When u go, ask for Diane❤️ she was a huge help!
This would have been a good experience if their delivery truck had broken down. Which made my delivery 5 days late. But it made was corrected right by Holly . Delivery men were polite and fast.
The guys were very polite and did an excellent job with all my furniture. I would recommend you
I absolutely loved that Michael A. first introduced himself and gave me all the sale information I needed before shopping. I also loved that he gave me my space until I was ready to talk to someone. All of my questions were answered and he worked with me so I could get my furniture covered under their protection plan (which I HIGHLY recommend if you have pets or children). I will definitely be shopping here for my future furniture needs.
Michael was very helpful but gave my husband and I space to look around. It was great not feeling followed around or pressured by a salesperson. We went to multiple furniture stores in Longview but Ashley Furniture was the best place. Will be coming back for more furniture, and to have Michael help us in the future. He was GREAT!!!
Best part about our visit was they let us walk around and shop. When we did have questions they would step In, help, and leave us alone, I love it. They always have great deals and huge discounts.
Taylor was a great salesperson! It's a beautiful store with some awesome and helpful people. Would def recommend and will go back again!
Friendly helpful service I his name was Derick was very nice and personable 🙂
Very clean store, well stocked. Very helpful sales team. 👍
2 of my 3 pieces of furniture I ordered from the online store we delivered broken. The dresser has all of the packing materials in the drawers when I unboxed it and it has obviously been returned due to damage. I was of course inconvenienced by the fact that the furniture was broken but that is only where my problem began because I was absolutely sure Ashley would make it right. A brand new bedroom suite.. 2 out of 3 pieces broken, and guess what?! They didn’t even offer to send me new pieces that weren’t broken.. no replacement, no return. For their convenience I could take the broken headboard and donate it a non profit organization and send them a receipt for a refund. They offered to send a tech to see if the dresser was restorable. Why?? Why would I want you to restore a dresser I bought brand new that I now am stuck with and you won’t even offer to send me a new one? I felt like I was sent a broken one on purpose and told the policy says I can’t return it. That would be nice information to give a customer at check out as well. Furniture stores are a dime a dozen. This is one I will never use again and would never recommend to anyone. I am now stuck with a bedroom suite that is unusable and I am out the money for it. Thanks Ashley for the crappiest furniture experience of my LIFE!! Y’all can write the furniture off.. I’m just out a lot of money. Cool!! Great way to do business 👏🏼👏🏼
I have used Ashley's in Longview for years now. We haved used Michael as our sales man for most of our purchases. He is amazing. He knows his stock, has good taste, and makes a point to socialize and treat you as a friend.
The knowledge and courtesy of the salesman Rob Maris.He gave me time to shop and find what I wanted and make my decision.
Excellent customer service today! Rob greeted us as we entered the store and gave us store information and then let us look at our leisure! Holly checked with us as we walked around the showroom and encouraged us to try things out as if it were our home. Very pleased with the entire buying process. I highly recommend Ashley Furniture in Longview, Texas! Ask for Rob!
Great customer service!
Our sales guy was great! He treated us like people instead of a “mark” to sell. I don’t like feeling pressured or sales people giving me no privacy to talk and sit and he made sure to help us but also give us space and talk to us on a personal level like we were friends browsing. That’s how a sales experience should go! So thanks!
While the experience in the store was good, the delivery and "white glove" installation of our new living room set was horrendous. The delivery truck broke limbs off our trees, they left behind a large amount of trash in our house from our furniture, instead of taking it with them. They did not complete the installation of our love seat. They did not have our complete order, even after it taking almost a month to gather it and deliver it. Upon contacting this store with our concerns, we were meet with complacency and little to no help. We are currently attempting to contact corporate for some sort of resolution, however we continue to get the run around. The exorbitant amount they charge for delivery along with the promise of a "white glove" installation is beyond false. We will never darken their doors again and will attempt to convince others as well, in an effort to save them from the same negative experience we had. Update... All Ashley's is willing to do is give a gift certificate to their store, which we would be foolish to receive, since they cannot keep to their own standards. My wife has contacted them on multiple occasions. She has been told many times that someone with the authority to handle this situation will call her back...not ONE PHONE CALL! The only reason we know about the measly gift card was because my wife insisted on staying on the phone until she was connected to the representative in charge. I personally would prefer they contact me, as my wife has lost ALL respect and expectations in Ashley's. I wish I had read the reviews prior to any purchase. I was under the impression Ashley's was a respectable organization...I have been proven wrong in a massive way!
A great trip to Ashley furniture. The whole experience was timely and professional
Had a great experience with Ashley associate very helpful and I was delighted with my purchase.
We stopped by to check out what Ashley Homestore had for bedroom sets. We were greeted by Michael A. who showed remarkable customer service and helped us make our first purchase. Definitely will be back!! Thank you Michael!! 😀
Everyone was so nice and helpful!
We wanted to het the sofa that matched the chairs we bought awhile ago and Tater was great in finding it.
Daniel was absolutely wonderful in taking care of both myself and my husband. I highly recommend this store for all your home furnishings needs…
The Best costomer service they were helpful sweet and funny just the best.
Michael was absolutely amazing. Please keep him with Ashley. An asset to your company!!!
Everything was wonderful. This is the team I think everyone should work with. Extremely outstanding.
Found exactly what I was shopping for. Michael is a pleasure to work with!
Great people, awesome service. Seriously walked miles in the store trying to figure out what would look good and what what works.
All that building and space behind it and yet nothing in stock.
Diane Flannagen is the best! She helped answer all my questions and fit what I needed into my budget! Purchasing things for the home can be stressful, but Diane and the team made our experience fun and I left there feeling excited about my purchase. Already looking forward to furnishing the living room next!! 10 out of 10!!
I have bought bedroom furniture and mattresses from Ashley and I have been pleasantly pleased with all of my purchases
Beautiful furniture great sales people!
We bought a new mattress this morning, and our sales person was Diane. She was very knowledgeable about what we wanted and needed, and she showed us exactly that. The transaction/financing was easy and quick. We will definitely go back!
They have a great selection of items to choose from. Ashley has some great sales people that are very helpful in finding exactly what you are looking for.
Absolutely amazing service! Just happened to walk in on a 30% off deal ending that day. Dianna was phenomenal! So helpful and pointed me to exactly what I was looking for. Made the approval and checkout process quick and easy. 10 stars for her alone. The ladies at the register were so friendly and informative as well. Will 100% be going back for my next purchase.
Rob was easy to work with and not pushy!
Go see Daniel!! I knew I made the right choice coming to Ashley's for a sofa! My husband and I were here last week to purchase our first-ever new sofa and Daniel made the process so easy!! As soon as he greeted us he made us feel so comfortable and I felt zero pressure. I hate the pressure of a Salesman when you walk into a place. I love to be helped but I love to make choices of my own without pressure or being stared down and he let us do just that! He asked us a couple of basic questions just to better understand what we were looking for and so he could point us in the right direction to let us personally walk around. I was being very specific in what I was looking for because I have a cervical injury and I felt very confident and satisfied that he really took in what I had to say so he could better help me purchase the perfect sofa for me! After my husband and I gathered some ideas and choices we then went to him and he carried out the rest of the process for us and made it so incredibly smooth!! He was super knowledgeable, knew anything and everything and answered all of our questions thoroughly. He greatly helped us in so many ways and if it wasn't for him I don't know that I would have found this perfect sofa for me! He was genuinely so incredibly nice and down-to-earth on top of all that which I really loved! And my beautiful sofa was delivered within one week as promised and I love it!!! THANK YOU DANIEL!!!
Sales agent was very courteous and knowledgeable of all the store inventory. I had shopped at several other stores in the area and none of the showrooms was as beautiful as Ashley's. Prices were also very reasonable compared to other showrooms.
Daniel was amazing!!! He customer service was impeccable. I will definitely be back for more of my home furnishings needs
Went Ashley to take our daughter with no intention of buying anything. Wife showed me a recliner and we decided to talk to someone and that was Garrett Bryan who was the first person to speak to us. He helped us with the recliner then the wife decided on a mattress and he helped also. We decided on both items. Glad we went to Ashley.
Prompt and professional delivery service.
I purchased furniture from them over 2 years ago and I received it with chips and scratches. I purchased furniture from them again and this time another there was another chip. I told the delivery guy when he dropped it off and he said I’d have to call. I called right after they left and they said that they would send someone to repair. Nothing! I called a month later they said they would send someone to repair it. Again NOTHING. It’s been 3 months and I call and the guy said they can’t do anything about it because I never called within 72 hours after my delivery. I remember ver clearly I did call and they put me on hold forever, for them to turn around and now tell me there is no note.
Great service, thanks to Ronnie for his salesmanship.
The Sales lady was excellent she stood back and let us look with out pressure to buy anything. When we found what we wanted she was right there to assist. I highly recommend!! Great customer service!!
A really great shopping experience. Daniel was great. He helped me so much. He explained everything to me.
Ryan worked and showed us what we were looking for and was not pushy to make immediate decisions. Thanks
Worked with Michael which is always a pleasure and finds just what I need.
Was an excellent sales experience! Daniel is an excellent salesman…he spent a lot of time with us and explained things very well, plus got us a great deal on the furniture we wanted.
Donny was very patient with us. While I looked he kept my husband occupied. It was a pleasant experience.
Diane was a wonderful salesperson. She allowed us to look around, then gave us great information about what we were looking for. We look forward to receiving our new furniture
Great selection. Quick an easy checkout. Open late. Friendly an knowledgeable staff. Definitely recommend.
Michael was absolutely amazing!
Found two (2) rocker / recliners we wanted and were offered price matching. Tried to pay with virtual digital card (same as a debit card) however, the store wouldn’t accept that form of payment. Then sales persons stated the cashiers that handle those transactions were not in at the time and we’d have to wait until the following week to come back and use the virtual card. They also stated that mgmt did away with that pymt type. We did attempt to add the card to our digital wallet, but Apple wasn’t allowing that. So we decided that we’d open an account and use the digital card to pay the account off. Turns out, that isn’t an option either. We couldn’t pay a credit card amount balance with the debit card, etc. No one at the store would contact the cashiers to ask for directions on finalizing the payment. But instead chose to let us leave the store hoping we would come back and purchase the items. We didn’t. We visited the online store and made the purchase using the virtual digital card. Also, saving ourselves an additional $150 for the protection plan. The store was going to charge us $279 for the two recliners. In this instance. I’d say it was better for us to deal directly with the online store than the local sales person.
Daniel was a huge help for us. He knows how to talk to people and doesn’t just try to sell you on items. He answered any questions we had and went above and beyond to help us with our purchase. We will be going back to him in the future. Thank you Daniel.
Diane was awesome . She explained everything in detail. She's knowledgeable,. Extremely friendly & I enjoyed shopping with her .
I have never had more problems or received more poorly made merchandise in my life. They have also transferred the entire help department out of country so I either can’t be understood or I am hung up. I have been lied to in writing and verbally. I will never do business here again. All I want is my couch replaced or money returned . This place is awful.
Friendly, thoughtful, and helpful. Service was excellent.
Please don’t purchase any furniture from them. They do not honor their warranty. We bought a whole living room suite, paid for it in full, a bed room suite, it’s paid for and then we purchase a dinning set. We’ve paid a total of 1500.00 in the extended warranty’s and they don’t even honor the manufacture warranty. The paint started chipping off one of the table chairs and we purchased. We called them to get an appointment set up to have someone take a look to either repair it or if need be replace it. The guy I spoke with even gave me a reference number. So one month goes by and no call back to get this taken care of. I call back and the guy that answered was very rude and kept speaking over me. I told him I had a reference number from the last call I made, he said, there’s no mention of this call. I said, I have a reference number again to which he just kept saying there was no record of the call. Then he tried to say that someone came to our house and we weren’t home. I said, no no one ever called me back to set up an appointment. So I called the local Longview store where we made our purchase, told them the situation to which the guy said, we aren’t responsible for the repair and there’s not much we can do, but maybe make a call. So in all it’s been nearly 2 to 3 months with no response.
Diane was awesome. Helped me find the perfect furniture. She did not rush or pressure me.
Ashley's has a wide selection of furniture choices and price ranges. Coby provided excellent customer service, and even thanked me for my purchase. I was very pleased with my purchase and service.
Wonderful service from Dianne and found what I was looking for.
So helpful and very quick. Very pleasant to work with!
Purchased a bedroom suite and mattress. Felt the mattress was more than I wanted to spend but paid to have furniture delivered so best to get mattress there too. Did get 20 percent off for Presidents Day sale. One piece I found to be damaged after delivery, have called but no answer or results to replace yet.
Rob was so helpful and patient. There if I needed him but allowed me space to browse and did not try to pressure sell as many salespeople do. I highly recommend this store!
Coby Lee was our salesman, he was great! Never pushy and very helpful!
we went to the Longview store, no pressure put on us but our sales person checked on us several times before we finalized our purchases.
It was friendly and knowledgeable. The salesman , Coby, was helpful. The paper work and purchase was simple and uncomplicated.
Michael took good care of us but they did not have what we wanted. Next time!
Good product and fair prices.Coby was very helpful.
They were all so helpful, but we loved how easy Diane was to talk to and she just let us look around and helped when we had questions.
Very pleasant and knowledgeable about their furniture and options available
Michael was very helpful and a pleasure to work with. Thank you for making my shopping experience with Ashley Homegoods a great one. I didn’t expect things to go that easy.
In a nutshell: Purchased bedroom set in August. Took 3 months to get a decent chest and as of January we still have a bed with unusable drawers. Will wind up paying full price for repaired furniture (that we did not damage-if it ever gets repaired). Details: Purchased a bedroom set mid August. THE CHEST: Delivered September 24 with a damaged chest and damaged drawers on the bed. Chest was replaced a month later with another damaged one (drawers did not work). A new one came in November and was finally a good one. Basically, lived for 3 months with clothes stacked on the floor because we couldn't open the drawer in the chest. THE BED: It is JANUARY and NOTHING has been done. After a few back and forth phone calls, someone came to repair the drawers on the bed but didn't have the parts needed (even though I had specifically described the issue on the phone). Ashley said they would schedule them to come back. When weeks went by and no one came I called the repair company and they said they didn't have anything scheduled for me. I went by Ashley and they checked their computer and sure enough, nothing was scheduled. The receptionist assured me that a repair was now scheduled. Weeks went by and again, nothing. I called to tell them to just replace the bed since I'm tired of waiting (luckily the issue is just that the drawers don't open without tugging pretty hard. If the bed was unusable we'd have had nowhere to sleep for the past 4 months.) They said they can't replace it unless the repair person says that it is unrepairable. in other words, if you get furniture delivered and it is damaged but repairable, you have to let them repair it, pay full price and now have furniture that has been repaired. I kept calling about getting the drawers repaired and they said they have to wait for the parts to be delivered to us before they can schedule a repair. In November they assured me that the parts would be delivered in December. It is now mid January and NOTHING. When I told them that I wanted the bed replaced they said that I had to have reported it within 72 hours of delivery. I told her that I HAD done so, calling within 12 hours but have been made to wait on their repairman, who has yet to show up, to come and assess everything. We have purchased a living room set and now this bedroom set from Ashley. NEVER AGAIN!
Sales was great, store was great. Delivery was a joke. Scheduled to deliver Friday, received a confirmation text, and then no one showed. Then the next Friday we were supposed to be first delivery, but instead were last. 6:30 pitch dark, in the country on December 23rd. Poor drivers still had a 3 hour drive back home. Plus furniture is damaged and they sent more furniture than we were told was coming, cluster………
Great customer service..definitely a good place to shop for you furniture needs.
My experience today was nothing short of amazing! Daniel gave me the best customer service I’ve received in a long time. He was honest and very helpful. He was also very knowledgeable about the furniture he showed me. I will be returning in the future
Coby was very helpful and knowledgeable- made our decision easier -
I had plan on purchasing a chair and ottoman, only to find out you no longer deliver. Totally disappointing 😞 your sales person missed a sell and it seems everytime I've shopped there I'm disappointed with your store.
Garrett was very helpful, stayed with us till we got what we wanted.
We recently purchased a coffee table and accent cabinet from Ashley’s. The cabinet on display was not put together well but the salesman assured us that it was just the way the employee had put it together. Unfortunately, when we received ours it was just as bad. You could tell it was a total design flaw. Now we are having trouble getting it replaced. I have talked with another customer who ran into the same problem with Ashley’s as well. Also, make sure you look on Ashley’s website before you purchase in store. You may find your furniture is cheaper. We bought our cabinet for $679 and was suppose to get %25 off of that but since the salesman said the cabinet had the wrong price posted, he was not going to apply the discount. Fair enough but then I went on Ashley’s website and it had an original price of $511. I called Ashley’s and they said they do not honor the prices that are on the website. 🙈
We were happy with the table we purchased, the salesperson was nice and knowledgeable; however, the checkout process took almost an hour. We also would have preferred to be able to pick up our table instead of having to pay for delivery.
Ryan was easy to deal with and helped guide us to the pieces we were looking for
I'm always promptly greeted by sales associates when I enter. Coby Lee, my sales associate, was very kind, patient, and knowledgeable. He talked me through the differnt sales/specials they had and financing options, making my experience very easy and me comfortable with my purchase--a new queen upholstered bed.
Don’t but the warranty, they worm their way out of any repairs…. Total scam and shouldn’t even be offered. Total waste of almost $700. Ashley furniture should be ashamed to did business with this company.
Easy experience. Knowledgable salesman. Would reccomend him to everyone.
Great service.
I explained to the salesman (Ryan McCann) that I had recently fallen and was dealing with a fractured rib. I told him I couldn't lift anything heavy. He told me the table I wanted was mostly put together. All I would have to do is screw the knobs on and slide the shelves in. He said I could do that and save the $40 assembly fee. He LIED to make the sale. The table was in a box about 6" high and in many pieces! The delivery men refused to put it together. They did open the box before they left. I had to call and hire a man to come put it together and set it in the right location. We do like the table but will no longer do business with Ashley Furniture.
Great assistance with our purchase!! Our delivery and set up was a nightmare.
Great customer service and experience for us.
I liked how Diane Flanagan quickly showed me what I was looking for. I found that I loved the very last couch she showed me. It was perfect. Thanks for the help!
Fast and efficient very courteous Michael was very easy to deal with
Everyone was very helpful and explained everything in detail for us to understand and make the right purchase for us.
Do not use Donnie as a salesman. He is a liar and just wants to take your money. I went in looking for a brand new table and chairs for my brand new house we are building. I even showed him pictures and talked about what I wanted. I said I liked a certain table and he said “it’s your lucky day this is on clearance” he never told me why, explained anything I was just excited and thought it was a good deal. I paid cash for the table and 6 chairs as well as paid cash for a king size bed and mattress. When the table was delivered (since it was clearance they don’t deliver on an ashley truck he told me they have a guy that is trustworthy and they use so they set up a delivery time) It had nicks, scratches and actual pieces on the bottom nicked completely off. Donnie told the delivery guy I knew about said damages which is a complete lie. I loved that table and chairs but would never buy a damaged product for a brand new house. He tried to tell me he did in fact show me which is another bold face lie. He kept saying sorry for the “miscommunication” there is no miscommunication you left out the part that it was damaged. Again I would have looked at another table and chairs. He knew I was paying cash and wanted the commission. Plain and simple. So not only am I extremely disappointed I do not get the table and chairs I paid for I now have to deal with Ashley to get a refund. He is your typical salesman. Saw a woman walk in and took advantage.
That make sure what you are looking for in ever way
Very friendly and comfortable sales personnel who were very helpful but gave us space to talk and make a decision on our own without interference. Beautiful, well stocked showroom with surprisingly good prices. Highly recommend Coby our salesman
Michael Alvarado was great to work with! I definitely recommend Michael and Ashley Homestore to anyone shopping for furniture.
I found the perfect dining room table and micheal was the BEST!
it was a great experience. Holly was great to work with.
Fantastic experience! Our salesman Michael was so knowledgeable and friendly. I like how they are not pushy but helpful! We will for sure return the next time we are looking for furniture!
Kimberly did a great job taking care of all our needs..
We bought a beautiful sectional, our sales person said it would be 30 days for delivery. That was a bit off putting but the contract was already signed. Meanwhile 30 days has passed and it will be another 45 days minimum. I got a portion of the sectional but not the other part. This is so unprofessional. I will tell everyone who wants to buy from ashley to go anywhere but there!
One of the worst experiences I have ever had with a company. I still don’t have all of my furniture that I ordered 10 months ago and many pieces I had to reorder 2-3 times because it was either given away or deliver damaged! And when a piece finally did come in they wanted me to pay another delivery fee when they were the ones who damaged the furniture the first delivery! Horrible customer service!
Love this store
Excellent service and excellent product!
We visited Ashley Furniture in Longview and were helped with our purchase by Garrett. Services was great and we look forward to a smooth delivery. Highly recommend.
I purchased a very expensive couch and ottoman from Ashley furniture last year. I was told to get the extended warranty as well in case anything happened. I filed a claim on the ottoman because the entire middle caved in and they refused my claim and said it would not be covered. That is a defect in their own product not being able to last even a year without breaking. Do not buy the warranty, it is a scam and I have to think that the sales people at Ashley's know this. The only perk to this for them is to boost their sales.
I just purchased a beautiful sofa from Ashley's. Diane my sales person was great. My only issue was when I asked the girls at the desk a question and they couldn't answer anything they had to call Diane. Of course she came but apparently they told her she was the only one to answer my questions. This is fine but there are ways to do so without making the customer feel bad. Again,thank you Diane. I'll be back because of you!
Terrible Quality of products
I enjoyed my shopping trip so much. So friendly and not pushy at all.
Our experience at Ashley's Longview Tx. Was a good one. The sales man listened to to the details of what we were looking for, and showed us options at mutable price ranges. Told us what sales ,and discounts were available. An all around pleasant experience.
Ashley Furniture store in Longview just helped us with some furniture for our new house. Garrett was both helpful and knowledgeable. We are looking forward to the delivery date. Thanks Garrett!
They do not offer on the spot take home furniture.
My salesman (Coby) was amazing and very professional! I got exactly what I came for.
No one can beat their prices, perfect customer service. Not pushy at all when going and looking. Love it.!.!.!.!.!
Everything was done in an excellent manner!
We went in to look around for a few things and ended up falling in love with several products! Daniel was able to help us measure and debate products and was beyond helpful. We’re so happy with our purchases and experiences at Ashley’s today. We will definitely be back for our next furniture purchases!
Bought bedroom furniture for my daughter.... Kimberly was very sweet and helpful..
Said would deliver bed on a certain day comes with missing box spring, says it would be here 10 days later, should have call be before coming out, wanted refund said they don't do refunds after they deliver come into store pick something else, WA t go back to them.
Friendly and good products.
We had the opportunity to work wit taylor at the Longview store and she was wonderful! She took time to hear our thoughts and her choices/suggestions were spot on! My baby was with us and he really enjoyed walking around with her. This is my 3rd purchase with Ashley and it yet to disappoint. Can’t wait to link up with taylor and the Ashley team as we continue to furnish our home!
Thank you Diane for a fabulous experience. We love our New couch!!!
Great service. Very professional in helping us pick out a mattress. We are a return customer. Service is outstanding.
plenty of help and fair prices
Very nice atention ...paciently help us in our cuestions about our furniture choices..
Went to purchase an adjustable base for an elderly family member. Those things are awesome! Chandler made it so easy. She explained Ed the advantages of the different choices and helped us find what we needed. Great job.
mijy mal servicio,, entregan en partes tus muebles,en una semana te entregan el espejo otrora 2 semanas te entregan la cabecera de la cama,y así susecivamente , definitivamente no vuelvo a comprar nada en es mueblería "
We dealt with Coby and he more than helpful. He looked for the best ways to save us money while helping us find the exact bed my wife and I were looking for. Definitely appreciated the experience and the help. Thanks Coby.
Coby Lee was my sales assistant at the Longview Texas Ashley Furniture. I could not have asked for a better experience. I was late getting to shop and Ashley Furniture was open until 10 pm. Coby Lee helped me pick out a sofa, applied for financing, and sold me what I wanted all in 30 minutes. Too say the least, I was very satisfied and equally impressed. I will be back to Ashley Furniture for future purchases.
Coby Lee was my sales assistant at the Longview Texas Ashley Furniture. I could not have asked for a better experience. I was late getting to shop and Ashley Furniture was open until 10 pm. Coby Lee helped me pick out a sofa, applied for financing, and sold me what I wanted all in 30 minutes. Too say the least, I was very satisfied and equally impressed. I will be back to make Ashley Furniture for future purchases.
Very reasonable priced items and met all our needs. Very good customer service.
Found a great deal would give 5 stars if delivery didn't cost so much. Delivery company sent a confirmation text that you have to agree to or delivery gets cancelled, since that first one it's changed four times. If they can't get it together I will cancel everything.
Terrible service, they arrived stating they were there for a repair seemed annoyed. I told them to come to the door since they had not even got to the door when they called. I had a delivery not a repair and they did not bring all the items scheduled. Didnt offer an explanation or anything. Will never ever shop there again
Easy to work with, no high pressure sales.
When I placed my order for furniture on June 17th with the salesperson, Michael, I was told my furniture would be delivered on June 25th. The day before the delivery I received an email asking me to call their 1-800 number with no context. I called the number and then was told my delivery would need to be rescheduled for July 5th. July 5th rolls around, the delivery guys show up with one out of the 5 furniture items I ordered. Now I’m being told that the items will be delivered on July 12th. I wish I had read the other reviews about this place before I purchased from this store. I’ll be filing a complaint with the better business bureau next. They shouldn’t claim to have items in stock and available for quick delivery when they don’t actually have it. That is fraud.
Derrick did a great job getting what we needed! Great customer service!
I always hate furniture shopping because the sales people are pushy but my family's experience at Ashley was fantastic. Salesman (Michael A) was friendly and knowledgeable. Helped us find exactly what we were looking for, didn't push higher priced items, let us know about on going sales. He was a pleasure to deal with.
Great salesman. He was very knowledge able a worked with us to find the best price with the best options Thanks to Michael Alvarado
No pressure, Informative professional
I received great customer service from Coby. He was very informative, polite, and attentive.
Coby was a very helpful and knowledgeable associate. I’m getting great furniture at a great price and I couldn’t be happier.
Garrett in sales was awesome. Knowledgeable, patient and very helpful. I’d highly recommend Ashley Furniture.
My delivery was 1.5 months late, and when it arrived there were parts that did not fit the product.
Great products and great service
Great service and good quality furniture
Did not have the product I wanted, And the they couldn't get it. Even though it was on line.
Michael Alvarado was amazing. So helpful and willing to answer all of our questions. He made buying a new mattress and couch stress free! So thankful for you and your help Michael! The manager even took our girls into the break room and fed them cookies while we shopped. 10/10 experience!!
I have had the best experience at Ashley’s in Longview. Michael is a wonderful person to work with. We ended up getting an outstanding deal on 2 recliners and a much needed mattress.( thank you to the kind manager) Such a wonderful experience! No pressure, no problems just the best customer service I’ve had in a very long time!
Micha did an excellent job assisting us.
We haven’t fully moved from out of state but want to order furniture. Over the phone it was easy and everyone at this Texas location was amazing and helpful.
Customer service is always great specially Michael love that almost all my furniture is from Ashley's
Our sales associate was very helpful the two times we stopped to decide on our loveseats. I highly recommend her to anyone needing a non-pressure, attentive and knowledgeable associate.
Thanks to Michael at the Longview store, I was able to purchase, pay, and set up delivery all from my home. He was courteous, friendly, and extremely helpful in getting me the item I wanted. Outstanding customer service!
Just went to look kinda knew what we wanted. Michael greeted us and directed us where to look for a love seat. We had no idea what we were looking for. He suggested us to look at this one and guess what it was the one! He is amazing and made the buying experience super easy and he makes you feel like family! He is our new furniture guy!
Rob helped with getting our daughters bed, he was so informative and did a great job getting us what we needed.
Michael Alvarez at the Longview store is by far the most professional and knowledgeable in his trade. He goes above and beyond and forms a relationship. He gets to know you and by doing that can really help you pick out furniture avoiding looking at things you won't like. He is personable, kind, an active listener and really helps you narrow down what you need. I have been using him for over 2 years now and this is the 3rd home he has helped me furnish. This was for my daughter and because he helped do her bedroom a few years ago he remembered her style and colors. He is a perfectionist and I am so thankful for his advice
Diane was great. Never pushy, showed us everything and answered all our questions. Very professional.
The salesperson was very helpful and was able to accommodate me over the phone to order what I needed and at the price I saw online.
it was awesome there was this guy named garret he was just great and all the other workers were nice as well i recommend for furniture
Very knowledgeable and helpful was very patient with me while I took my time on making my decision on what I needed and wanted for my home.Highly recommend!!
Sales person was very nice and helpful.I will go back.
We bought furniture back in January. Some of it my wife ordered over the the phone because we were moving from out of state. The rest, we bought in person. Like many businesses, they are having some supply chain issues but that’s no fault of this particular store. Frank, the store manager, worked to get get find us what we needed for our new home and I’m thankful for that (cool dude). The delivery guys were awesome! They were professional and helpful. After the sale, I was missing a couple parts so I called customer service. They sent me everything I needed. We ended up making a few purchases from this store. I thought everyone there was fantastic!
I have yet to receive my furniture. I waited for an approx. month for my furniture, but was not surprised, I was told it would be a few weeks & I was fine with that. However I came home to find a message on my answering machine April 14 that my furniture was scheduled to be delivered April 15. I called the delivery representative & explain I work on Friday's , could we re schedule for April 22. She ( Becky) reported that she could not do that, she would cancel the delivery and I would have to call back in a few days to re schedule. She told me I could rent a van and come get my furniture in Tyler or hire movers. She said they would give away my furniture it I continued to cancel deliveries. I called back and spoke to a man who reported he scheduled my delivery for April 22. Got home April 21, record on machine says delivery is scheduled for April 29. My dgtr was going to be at my home for April 22 delivery due to her being off. I will now have to take off work to receive my furniture. Had I known all this I would have purchased my furniture somewhere else.
Garret was nice patient and helpful!
Wish there was 0 stars. Total frauds. Started 4 credit lines in our names and never informed us, entered all of our info incorrectly, then failed to order the furniture they charged us for. Protect yourself and DO NOT go to this store. If you have cash, you'll be better off shopping elsewhere.
My bed has been left like this since March 19th. Today is April 8th. No one can see an order for the right pieces to be delivered so the assembly of my daughter's bed can be completed. I have called the main office and went back onto the "Homestore." Absolutely no success so far.
We had a good experience with Ashley at the Longview Texas store, Brian is so nice and answered all of our questions. We were able to get a couch and loveseat that we like and it will be delivered within a week.
We purchased a sofa and childs bedroom set. Grwat prices during the April 1st sale and our sales rep, Micah, was amazing. He was patient and really worked with us, never showed frustration. We had our 2 young children who were having an off day. The ladies at the counter were so sweet and nice as well. Honestly great experience over all!! UPDATE: i spoke to soon on giving my original 5 star review. Furniture was "delivered" yesterday, first statement from the delivery driver to my husband was "Im worried about your delivery". Instead of making sure all pieces were on the truck or contacting us the delivery drivers show up without all our bed pieces. They had no information on when we would get the missing piece and customer service was a joke. The customer service lady laughed and stated "you can cancel your order". Went to our local furniture store and purchased a bed without hassles and ALL the pieces. Longview store manager and rep, Tia, are canceling bed order today.
Wonderful sales people to work with! Took their time to make sure we got exactly what we wanted and the color that we wanted. Very reasonably priced too! Ask for Michael
After visiting several other furniture stores, I found what I was looking for at Ashley and it was in stock! The sales staff was very helpful. The entire process was completed quickly. My room won't be ready for a few weeks but they were happy to hold it and deliver later. In all, a very pleasant experience.
NEVER again!
Micah was wonderful from the moment I called to see what they had on hand prior to making the trip! When we finally decided on the furniture piece we wanted, he gave us the best deals, was very patient, and personal in remembering our names from previous visit. I highly recommend to ask for Micah to assist you in searching for the pieces to make your home complete!
Holly the manager and Rob the salesman were great!! Very helpful and kind
Staff was friendly & helpful. Found my sofa after months of searching. Looking forward to delivery....
Ask for Michael ! He is amazing!!!
Wonderful and helpful staff! Very pleasant visit!
The store is really huge with lots of beautiful home furnishings. The service was good and the order didnt take long. The young man helping me Michael Alvarado was kind and knowledgeable of the furniture I was asking about. Thanks
Service was very nice and helpful….No “hard selling.” Everything was explained in full and they looked foe the best deal available to me! Very happy with my experience
Michael was great. He was so helpful. Will defintely go back when i need some more funiture.
Diane Flanagan, the sales person at Longview Ashley’s store was very courteous, helpful and knowledgeable.
great customer service. when the item I wanted was nit in stock, there were two salesmen who looked through all the inventory for what would be comparable in look and price for me. they were very thoughtful and did a great job. I was able to make my purchase and am very happy with what they found.
Great experience. The staff was friendly and helpful. Stayed late to finish up. Good quality furniture. Went to another furniture store and the same brand and style couch was 400 dollars more.
Great customer service! Found exactly what we needed quickly. Great variety as well.
The salesman “Michael” was awesome, great experience.
Good place to shop and buy donny Bruce was a good salesman
Excellent services and beautiful furniture.
They have a beautiful furniture.
Met with Donny in the Longview store and he was great at helping me select the perfect sofa for me! I have purchased many items from them and would recommend them anytime
Every time I go in I look at the clearance and buy something. Then I look for more stuff and leave happy every time!
**UPDATE** 30 days later - Nothing has been resolved. DON'T WASTE YOUR TIME OR MONEY WITH THIS OUTFIT. SHAME ON YOU SCAMMING A 83 YEAR OLD! [Original Post 2/7/22] I had such high hopes but the experience has turned into a nightmare which has yet to be resolved. We are about ready to return everything and demand a refund. Three pieces of a living set and one is Grey, one is chocolate brown and the other is a no show. No one follows up in a timely manner to resolve and each time the situation gets worse. Save your money and patience or you will be sitting on your floor to watch the big game.
we had a great experience with Michael. He was very helpful and helped us make a hard decision of which style to go with.
Ashley furniture has the worst communication. I would never buy from them again! Very upset with how things were handled when they did a horrible job putting my bed together. Horrible customer service
Not bad layout, just wish it wasn't six months before products I liked were in stock....
Polite,professional and great at explaining furniture policy. Did not breath down your neck as you were just looking around. The store is well arranged and inviting.
Quality furniture at the best prices. Our sales person Micah spent as much time as necessary with us. Great experience.
I am very dissatisfied with my experience at Ashley Furniture in Longview. I ordered something 6 months ago and paid cash. A little over half of my order has been delivered. I called in January and they told me I could expect a delivery around mid January. No deliver. No call. I understand COVID has caused delays but there has been zero communication from the company. When I called recently to express my frustration there was no apology for the delay. There has been zero offers to make it right, change my furniture option, etc. This is NOT good customer service and I will be taking my business elsewhere in the future.
Diane was very helpful and let me shop till I needed assistance which I enjoyed. She was very knowledgeable about the product I was purchasing. I will return to buy more item soon from Ashley .
Nice selection of quality furniture!
They missed a sale. Our sales person Garrit was great and going to put some furniture we wanted on layaway for us to pick up Saturday during our move to our new house. He handed us over to Johnny who was going to complete the transaction since he was going home. Told Johnny we would be back in a minute and stepped outside to discuss it. Came back in to tell him to go ahead but he was busy with another customer. So, another salesman told us no way, if we wanted the set we would have to pay in full now. He was very rude, and we decided to go elsewhere to purchase. We have 2 large living rooms with no furniture and he would have made quite a sale. Their loss, we found furniture elsewhere.
Really good staff to deal with. The buying experience was as simple and fast as I could ask for. They have a huge selection to choose from and as always the Ashley quality comes with it. Will be going back for future purchases.
Micheal was our salesman and he did an amazing job! He was very patient, kind, not an overbearing salesman, knowledgeable and answered all of our questions. I would recommend this store and Michael!
Beautiful furniture store. Great selection. Rob, was very helpful and thorough in assisting my husband and I in selecting a sectional sofa! Perfect size and color for my living room! I'm very happy with my purchase!
Very knowledgable and helpful.
I enjoy the variety and styles and options of this furniture store. Employees are very friendly and helpful.
Diane was super helpful and patient with me and my wife’s questions. She helped us get the mattress we were looking for and cant wait to pick it up. Will definitely be going back to see her for a living room set.
Great service. No pressure. Gave us our own space to browse. Lots to choose from. Helpful suggestions Helped us load our chair.
Customer service was excellent! Attentive without being pushy.
they have a great selection and they are very friendly. Our salesman Rob Maris was very helpful and helped us get the best deal.
Great selection of high quality furniture!
Outstanding customer service. Beautiful furniture!
Love the quality of their furniture.
Thank you so much for help me and my husband find a recliner chair for Christmas 🎄🎁today we love it 🥰
I had a good experience looking at beds and finding the right bed.Rob and the sales team were really great in helping with the financial details.I recommend Ashley to all my friends.. Jerry Reynolds..
We had a wonderful shopping experience tonight with Diane. She was extremely helpful and very knowledgeable. We purchased a couch and loveseat tonight. Will be back! ⭐️⭐️⭐️⭐️⭐️
We want to thank Rob for helping us today find the right piece of furniture that we needed for our living room. He had a great personality and would recommend him to all our friends.
I have always had such a positive experience shopping at Ashley’s. We have a king size bedroom set, couch, bookshelf, and side tables from Ashley’s over the years. Found amazing deals on all of it!
Coby Lee helped my wife and I out with a selection of recliners and never pressured us to buy anything but when we did he made the process simple and was very helpful with the order and delivery
Absolutely LOVE Michael!!! He always provides the best customer service and knows his stuff!!!
Great customer service. All the staff were very friendly and helpful!!
After searching, several weeks, for an upholstered headboard for my granddaughter we shopped Ashley’s Furniture in Longview. Upon entering their doors we were greeted by one of their sale team members, Micah. Nicest guy you’d ever want to meet. He was very knowledgeable and quickly he found what we were looking for. I would highly recommend Ashley’s Furniture in Longview. Plus prices were great and they have great selections.
Michael was a great salesman.
The store is clean. The associates were very courteous and helpful. The selections were many. Only went to purchase a specific item and found another while browsing the showroom. Purchased both.
Michael was our salesman and he was awesome!!! His manager was VERY helpful also. We haven't bought furniture in years and dreaded getting hounded by salesman....that was NOT the case. It was the best experience. He initially introduced himself, and then let us shop. Then, we had had questions, they were both so helpful and thorough without any pressure at all. We will definitely shop there again.
Had a great experience with Coby! Highly recommend going to see him with your furniture needs!
Nice store, lots of options.
Wonderful customer service. No pressure.
Sales people were great. Answered all our questions with out rushing. A++
They are friendly very helpful answer every question and Michael is great love Ashley home store
my sales person was Michael at the Longview store. He was the third person to help this go around and is my usual go to every time I buy furniture from Ashley Furniture. He really knows his stuff, good eye for matching stuff, and always gets it right for me. 5 stars as long as he's the sales person.
Garrett was a great help! Got what we needed!
While the Labor Day sale was great and the salesman excellent. I ordered and paid for a beautiful dining room set two months ago. It had two benches and two x back chairs. I expected it to be a long wait, but also expected to receive the set. I checked the status and was told that two chairs were on back order and wouldn’t see them till December. I went to the store as I was told it wouldn’t be an issue getting the set before Thanksgiving since I ordered it so early. Inside the store the manager was helpful and understanding and was told that they were able to find one of the chairs but I would still be missing one. The kicker it would be May of next year. 😳 Mind you it’s probably since it was most likely in a container on one of those ships outside California. So that’s a big “good luck” to ever seeing that chair and nothing is in a warehouse somewhere so I asked if they could give me one of the chairs inside the store instead to complete my set and was told they don’t sell displays. Like who purchases a dining room set and expected to wait a year to have it be a complete set. I purchased my set in full. The manager said she would ask the higher ups and I left satisfied that hopefully it would occur. I waited a week and no response. I called the store to get they still have not been able to find another chair else where and they would again look to ask the higher up about giving me a chair from the store. I waited another week with no call back or update. Finally I call to only repeat myself and be told again by a sales rep they don’t give displays. I waited two weeks hoping that Ashley’s would do the right thing by a customer only for them to rather give me a refund (which I have to wait on it to clear 😑) and without a dining room set because they won’t give me ONE display chair. It’s sad and terrible to have such great staff but such awful follow through. I wouldn’t recommend anyone attempting to purchase anything from here now. Good luck if you ever see your order.
Love the furniture and found what I wanted at a great deal! Can't wait to get it in my home!!! 😊
Service was very good and sales person did excellent job on customer service.
Michael was wonderful and so easy to help! he got us what we wanted in about 10 minutes about the easiest visit! we love the bed we are getting! great service.
Answered questions we had. Helped us look at other items in inventory and online.
Micah was friendly and help me pick out the right furniture for me
Employees were very helpful and friendly. The made the transaction very relaxing and enjoyable!
We had an amazing experience with Micheal. He let us look around without feeling presurred. He was very helpful.
Great customer service, store was clean, and will be back to order more furniture.
Friendly staff, came in needing and got what I wanted
Scott was extremely helpful and knowledgeable about what we were looking for! Purchase was quick and easy, waiting on delivery , but overall a great experience and high quality furniture!!
I was not pushed buy and was not asked a lot to do financing. Scott was very nice and informative.
Ashley home store has just about anything you need for your home. Coby, my salesman, was very knowledgeable, efficient and courteous sales person. If you never tried tAshley home store, please go before you make your buying decision! You won’t regret it.🥰🇺🇸🙂
My salesman, Micah Brantley, was not pushy and he didn't ghost us as we looked for that perfect set. He was also very knowledgeable and was up front with the wait I'd be looking at.
Went in this morning knowing what we wanted. Michael was easy to work with, friendly, and personable. Left with a delivery date for the perfect couch.
Cody Lee was great to work with and the store was very nice. Will be going back.
Always great customer service .
Worst place to make purchases, they don't make delivery on time they tell me that day of purchase 3 weeks and then 3 day before keep changing days now 5 weeks and I'm still waiting for delivery. I'm on the line for 40 minutes trying to cancel my stuff I'm not waiting for all this long. Like a said this is the worst place to make purchases this is the store in longview Texas
Great customer experience and I was allowed to browse to find the exact sofa that worked for me. Very friendly staff
It’s was a great experience. Garret Bryan was our sales rep and he help us find a couch and hopefully a table in the near future!
The salesperson Dianna must have shown us every piece in the store only for us to purchase the first one she showed us after we told her what we were looking for. Such patience! Selections were great, but she knew by listening to what we said. Thank you! If you go there and she is helping you, listen to her and save a lot of tome.
Very limited option and little expensive for my taste
Helpful friendly staff and lowest price we found at any other store carrying the Ashely brand.
I love Ashley HomeStore in Longview Texas, Frank always help me find what I need, if it is not on the showroom floor, he gets right on their website and looks until we find something that is reasonable in price and exactly what I am looking for, Diane was a new in sales but did everything she could to help me find what I need also.
The employees were all very welcoming. The man who helped me and my fiancé was easy to talk to. Whenever we were ready choose our furniture he was more than willing to help. Then when we were purchasing we understood everything and if we had questions they were answered and explained so we didn’t leave confused. The lady who did our finance part was amazing too. Everyone was just easy to talk to which made purchasing an even better experience.
I love the variety and inventory. Found just what I needed.
my sales rep gave me details on everything about the merchandise that I was purchased he gave me other options which is awesome great job Garrett Bryan
Diane was very nice and also very helpful ordering my furniture. 🙂
I do not recommend Ashley Furniture to ANYONE. I ordered a bedroom furniture set and a new mattress and box spring back in July. They told me I had a guaranteed delivery date of August 13th. Every single time I call to check on the delivery status they push it back another week. It is now September and still no furniture. I am extremely fed up and irritated. I will never order from here again.
Great experience…. Easy dealing.
The salespeople at this location are top notch. They are patient and helpful and bend over backwards to help the customer.
The store in Longview is so friendly and helpful!
I was in desperate need of getting a certain kind of bed frame within a couple of days. Ryan was extremely helpful professional and kind of making sure that I was able to get a bed that fit my needs and get it to me in a timely manner. He went above and beyond to help me to make sure I have a safe bed for my father to be able to sleep in. Thank You and I will definitely be back for any future furniture purchases!!!😃 If your looking for new furniture definitely look to Ashley Home Store in Longview to help you out. You won't be disappointed 😉
Great customer service! I never felt as if I was being hustled or pushed. Very knowledgeable staff. Would recommend
Michael Alvarado was very helpful in helping me make a decision on my new mattress for my mother.
Diane F. was courteous, attentive, efficient and knowledgeable. We bought two recliners in the Longview store.
Employees like to stalk you around. Everything is overpriced. Go to the Ashley website and talk to a rep. Way cheaper and no hassle.
When I shopped Ashley in Longview Texas everyone was helpful and very friendly and I got a good deal.
Great service, thank you Coby!
Great service! Salesperson was friendly and efficient! Check out was a breeze! Thanks Ashley Homestore!
Just shopped at Ashley again and the service is exemplary. Everyone is nice they try to help you to find what you’re wanting and they don’t push. They show you what they have they make suggestions they listen to what you want it’s always been a good experience. I recommend Ashley furniture above all others.
Great experience and happy with my purchase!
Loved our sale guy. He didn't smother us and when we needed help he was there. Love our new furniture!
It seemed to be fine until the delivery brought the wrong item that we purchased...then had to wait several.days and our whole Saturday almost wasted waiting for the delivery again.....and hoping they got it right this time....
Repeat customer due to outstanding customer service provided by Micah Brantley at the Longview, Texas location. Top notch!
Coby was very professional and I would definitely ask for him in the future for more purchases
Micah was great! He went above and beyond to take care of us!
Garrett, my salesman, was great. Very polite, patient, and helpful with letting me look around and placing my order. The process of actually getting the items I wanted could have been a lot smoother. I didn’t feel like the managers were very helpful getting things straightened out and I did not feel like a valued customer with them. One item wasn’t in the system despite being on the wall in the store, and it took 4 people to figure out how to add it to my purchase. Overall I spent almost an hour between my first and second trips in to get everything finalized so I could pay. I almost walked away from the whole purchase because of it. Painful. I want to purchase more items, but I’m hesitant of having to go back through another process like that again.
Great selection, found what we wanted and the service was great!
Michael is the best! I highly recommend him helping you create your space. We will definitely go back to finish off our home.
Michael is the best! I highly recommend him helping you create your space. We will definitely go back to finish off our home.
Great selection and service!
Very pleasant shopping experience. Our sales associate Coby was so nice and patient. He went above and beyond to make sure we were happy with our purchase. We will definitely return to the Longview store.
Great experience with Diane at the Longview store. The only problem was the delivery process. They are contracted out. It was just a big mixup with the delivery date twice. Then when it finally got here the 3rd set date, my bed came torn and damaged.
Awesome customer service, high quality furniture and great prices.
Salesperson was helpful, available, and left us alone to shop. We had several questions which they easily answered and the prices were excellent. Too bad the item never showed up and I had to get my money back. They sell stuff but can’t get any stock. Stay away.
What a nice store and even nicer salesmen!! Got my gorgeous dining room table and chairs for an amazing price! Thank you Ashley HomeStore and Gary Weaver!!
To pickup s single lamp it took four documents to sign. Check out too cumbersome. Don’t go there if you’re in a hurry.
I would not recommend buying anything from ANY Ashley's store as they apparently have a policy to take your money and then not deliver the product. I purchased a set of mattresses from Ashley (Longview) on March 10th and it took two months for them to finally deliver, "THE WRONG ITEMS" and it has now been four months and I still do not have the mattresses I purchased and they continue to blame the manufacturer (Sterns & Foster) which is not true. Terrible customer service at the store and corporate level. I have purchased numerous items from Ashley's in the past in other states but Texas stores and customer service is the absolute worst. Stay away from Ashley's.
CHEERS to Ashley’s HomeStore in Longview! Coby & Gary were wonderful in helping me with my purchases!
Micah, my salesman was very helpful!! He was really nice and very patient. He didn't rush me, and showed me so many options!!! Great salesman!
Very helpful and pleasant experience. They were about to find us the couch we needed.
My experience was a lot better this time. The salesman was extremely helpful and courteous. Very professional and received 5 stars from me. Thank you Ashley Furniture.
I purchased a new recliner and a new tempur-pedic mattress and base in two different purchases. Everything went great and the staff members were so friendly and helpful. They were wonderful! I definitely will purchase again from Ashley’s.
Friendly and helpful staff
Excellent service from Micah. No pressure to buy as he waited for us to make a decision. I will definitely buy from Ashley again and hope to work with Micah in the future!!!!
My sales man did great, got me what I came in look for in the price I wanted!!
Was not high pressured. Was allowed to look and salesperson was available to answer all qustions.
GREAT customer service! Ryan and Scott are very knowledgeable about Ashley and their products. Fantastic sales professionals, friendly; but not pushy! I highly recommend the Longview store. Delivery was very crazy and stressful! They had us a Wednesday afternoon, then Friday, then Saturday June 19th delivery date... We purchased it a week ago. I was told a 3 hour window phone call before delivery to the house. LOL I received a phone call from the delivery driver 1 hour upon arrival!! I had to rush home!! The purchase appears to be fine; but the delivery was a nightmare. You'll have to be on call; if you have a Ashley delivery! Also, don't provide 2 phones numbers on the paper work; because they don't read instructions.
Great customer service from Ryan & Micah at Longview store. Ordered sectional & it was delivered in less than a month!!! Delivery guys were fast & efficient! Very happy with my furniture!!!!
Garret was great, he didn’t hover around and follow us around the store acting like he was straightening pillows. He was informative and courteous. I found the selection was huge with lots of different textures and styles. I look forward to a long relationship with the company. Thanks
I have been there to purchase 3 times and every time Micah is very helpful and patient with us. He works hard to find us the best deals. Definitely will be back to purchase more items!
Love shopping for furniture here! Great selections, friendly & helpful staff.
Purchased a couch, matching chair, and coffee table on 3/21. Scott was great, no complaints. We were told 4-6 weeks for delivery. The chair & table are finally coming today (supposedly). The couch? Estimated they will have it on July 22nd now! If we had known these would be so delayed we would not have purchased in the first place! Apparently this is an ongoing issue Ashley Furniture is more than aware of, but makes no effort to inform their customers. Once they have your money they don't care anymore. Oh and if you want to cancel after finding this out, they charge you a fee. For the furniture they don't have either!
These People are absolutely unbelievable. Every time we call we speak to an associate who bends over backwards to get us what we need! Two associates spent almost all day- and for sure past the store's closing time to find us every single item we needed, and made it all work within our budget. Do NOT buy furniture anywhere else...trust me!
From Wisconsin to Texas, I will always go to Ashley’s. The absolute best customer service.
The salesmen there made everything very easy, while not trying to push a sale, on purchasing and the extra sale for memorial day helped alot too. Walked out with a new couch and ottoman today!
Great experience got help with a floor salesman that was very helpful and sold us living and dining room furniture giving us the best deal he could give us.
Ashley Furniture in general as well as the Longview store is without a doubt the absolute worst store ever. Ordered furniture on 26 Feb 2021, told it would arrive in April, finally arrived on 28 May 21 and half the of the order was wrong. No apology, little effort to correct. Told they could reorder and it would be 8-10 weeks more. Buy furniture from anywhere else but here. If there were a way to give minus stars I would. Called customer service no help at all. Have asked for someone, who can actually make decisions to call me and never get a response. Probably won't get one from this either.
Staff was very helpful. First time shopping at Ashley so I wasn’t aware that they didn’t have inventory at the store.
I would recommend Ashley HomeStore for its quality, service, and its vast array of furnishings. I appreciated the great service too!
Coby was great! Extremely helpful and knowledgeable!
Buena atención i buenas variedades de muebles i otras cosas de hogar 🏠
We received great customer. Coby was our sale rep. My wife and I were pleased when we left the store. Cody and his manager went over and beyond to make we got the items we wanted.
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This place is my favorite because of how the sales team operates. All other furniture stores in Longview jump on your back as soon as you walk in with questions about what you’re looking for before they even give you a chance to look at anything. Ashley’s team let me enter the store and look around and a few minutes later I was greeted by Garrett and he explained the sale that was going on and let me go along. After finding the couch I wanted Garrett helped me with the process of getting it ordered and explained everything very clearly. Great place to shop!
We had a great experience! Our salesperson Michael was very helpful and knowledgeable of the mattresses, which helped us make a decision.
Amazing service, already had an account with y’all so I was in and out of the store in about 15-20 minutes with a full love seat and sofa purchase!
Very helpful service, incredible furniture and great prices! Highly recommend.
Nice furniture, but the delivery service sucks. Customer service is not helpful. I have waited months to receive furniture. Ordered a missing cushion for couch and no one seems to know how to place order but have taken my payment. I will never order from here again.
They had what we wanted, at least most of it, the rest was ordered.
Michael was excellent to deal with. His recommendations and his patience while we made our decision produced the easiest buying experience we’ve had for our new house!
Great service. Quick purchase made easy.
Best customer service I've ever had they explain everything so you won't be in the dark about anyting they seem to care for their customers in every way they make sure you get exactly what you want they make sure you understand everything and care for you as a person not just a customer I just think Ashley Furniture store is great I would recommend anyone to go there they have great service
Very welcoming staff. Michael was very knowledgeable and helpful! Wasnt pushy and gave us space to browse but was there anytime we had questions.. Left feeling like we made a new friend. Big variety furniture. Our new sectional will be in our new home soon! We will be going back for more purchases.
I just love Ashley HomeStore! They are so helpful and accommodating. New recliner...done
Gary is an excellent sales guy. He made the whole process of buying furniture easy and smooth. The other sales people were very polite and friendly as well. Couldn’t have gone better!
bought a living room full of furniture, and we're planning on more! very helpful salespeople, no pressure, (just bought a recliner today!) if your looking for furniture, be sure to check them out!
Beautiful Furniture with Great! Customer Service
Just purchased livingroom furniture from the store in Longview Texas. What a great buying experience. The young man who waited on us was friendly courteous and patient. The lady in finance went above and beyond to answer all of my questions and make sure I understood the contract completely. We laughed and talked through the whole thing. I will definitely buy from this store again. During these hard times, making a large purchase had me a little uneasy, but they didn't rush me or try to push me in any way. What a great staff! And of course, it's Ashley, so the furniture is great. Can't wait to get it.
I would like to thank Mr Scott for helping us today on our purchase. He was very patient with us and showed great salesmanship. The experience and the service was excellent. The Haynes family thanks you and we will spread the word on the experience that we encountered in your local Longview store
The people working there were super nice and very helpful! I went back to cancel an item and replaced it with another. The whole time everyone was very nice and helped me get a good deal.
Michael was awesome not overly pushy introduced himself and made himself available for any questions. Great experience will update when the new furnishings arrive
My mom and I went shopping for a recliner or loveseat. As soon as we walked in the door, Mr. Coby Lee greeted us with a smile. He was very kind and friendly! He walked us through the entire showroom to assist us to find exactly what we were looking for but didn’t pressure us in any way. We found a beautiful loveseat and bought it on the spot! The experience at Ashley’s HomeStore in Longview was amazing, thanks to Mr. Coby! He was very personable and knowledgeable! I would highly recommend that if you need new furniture- Go see Mr. Lee at Ashley’s!
Great experience shopping for a guest bedroom set. Scott showed us the bedroom set that exactly matched what we requested. And although we were fine with the price, he proceeded to find us discounts. We had only intended on buying a bedroom set for our guest room. But we liked the furniture so much that we decided to buy the same one for our bedroom as well. And Michael did a great job helping us to select a mattress, explaining the differences between the various manufacturers & models.
I went in and got a living room suit and was advised that the couch was in stock and they could deliver it the following week but I had to work. So we scheduled delivery for Saturday. I got the paperwork showing the schedule delivery for Saturday and when I called Friday to confirm it they told me it would be several weeks out that any day that they put all the paperwork was just an estimate. This means the sales person lied to me and told me that the piece was indeed In stock at the store and now someone was telling me something else. I feel like I was lied to and manipulated in order to get a sale and I personally will never do business with Ashley again. I don’t know about the quality of furniture because I have yet to receive anything that I’m being charged for. I would not recommend this company to anyone. And that is my personal experience with Ashley home furniture
We had a great experience at our local Ashley store! Mrs. Diane was very nice and not pushy at all! She helped us find the perfect couch! Similar couches at other stores were three times as costly. We definitely won’t waste time checking other stores next time we need a new piece of furniture.
What can I say...LOVE ASHLEY FURNITURE....LOVE THE FACT THAT I CAN BROWSE WITHOUT BEING PRODDED TO BUY...JUST WALK IN..GET GREETED WITH A SMILE..TELL THEM YA WANT TO LOOK AND THATS IT!!! YOU DONT GET THAT TH3SE DAYS. SOMEONE IS ALWAYS STALKING YOU...TRY8NG TO TELL YOU WHAT YOU WANT TO BUY..NOT ASHLEYS LONGVIEW.....AND WHAT A CURRENT QND TIMELESS SELECTION 5O CHOOSE FROM. CH3CK TH3M OUT....FABULOUS!!!!!!
Salesman was very friendly, very helpful with helping us make an informed decision.
I have purchased many items from Ashley Stores over the years but I have never been so blatantly lied to and disregarded as I have by Scott and the store Manager (I think it is Anthony but he wont return phone calls so I don't know for sure) at the Longview, Texas store. Purchased new Matresses and a desk from Scott in the Longview,Texas store, was given a definite delivery date for our new furniture and only found out the day before (because we called the warehouse) that it was not going to be delivered and they could not even tell us when it would be delivered. We had already moved out the old furniture, cleared a path where the new furniture was to go (as directed by Ashley) only to not have the items delivered. Was directed by Ashley's terrible website to the store we purchased from only to get the run around, excuses, and disregarded by Scott and the Store Manager who will not call back. While I believe that Ashley offers good. quality. product (at a high price), I have always had good service until the Longview Store. If you want Ashley product, order on-line or go to any other store but Longview.
Scott was very helpful. We showed up close to closing time and he still walked us through the store, worked with our budget, and helped us pick the perfect bedroom pieces. Will definitely be back for more
Bought furniture on 11/27 and as of today 4/8 I still don't have all of my order. They keep changing the expected to warehouse date by about 10 days at a time. I think 5 months should be long enough. Maybe by this time next year?
I have been back numerous times over the past several years. No other furniture store has the selection, prices, or service that Ashley does!
Ashely overall has a good selection of furniture, however I dislike entering the store and whoever is up next for a customer is the one that finds you and offers up help. I walked by 4 sales person, neither one of them spoke and when I did ask for assistance I was told the person that was up next will help me when she finishes with another customer. Like what type of customer service is that. I get they want to rotate the customers but why have a customer wait for 25-30 mins when your have sales persons just standing around.
Michael, the sales associate introduced himself and said he was available if I needed him, but that hey like to give customers an opportunity to look around first. And that is just what he did. Never bothered me Neil I had questions! Then I purchased! The price was right too, after discounts and financing the way I like it. Best deal I found in town! And I left happy! Thank you so much!
I can’t remember his name but I think it was Micah he was so nice patient just so understanding awesome sale can’t wait to have my sectional:) i’ve never had a new living room set either giving to us or bought used.First new living room set after 14years or marriage.Im glad i chose ashley store sales person was great ☺️
great deals, nice salesman
Very satisfied with purchase! Helpful and courteous!! Will definitely go back!
Helpful, reasonable and reliable.
Sales team are very friendly and so helpful. I called ahead just looking for a box spring and was told they had one on clearance. When we got there we were waited on just minutes after walking in. Did not have to try to find a salesman they were ready to help us. I will be back for sure. Great customer service.
I always go to Ashley’s first!! They usually have just what I am looking for and staff is always helpful! Thank you Diane for your help today!!
selection was very good service was immediate without being intrusive
After entering Ashley store I was properly greeted. The store had a great display for customers to touch,feel and smell. Great atmosphere. Frank and Mical took care wife and I. They showed us choices. After all say and done, we purchased living room sectional. Great job guys.
Nice furniture with reasonable prices. I bought a sectional couch in November. Paid in full. I was told all but one of my pieces would make it in December. The last one would be delivered in January. On delivery day I’m missing two pieces instead of one. We are now in March and I still don’t have a complete couch, but they are checking on it. They’ll look out for it. No one has followed up with me. I have to do all the calling. Unacceptable, I will not be shopping here in the near future.
Great customer service!
Diane was awesome. She listened to what I needed and I got just what I wanted. It was well within my budget. Forever customer.
Great experience and lots of patience from our salesman, Ryan.
Great service:)
Friendly, no pressure sales representative. We liked the quality and selection available. Did settle on a nice sofa and loveseat. Happy with our purchase.
Awesome products and awesome staff super helpful.
Not 5 stars take to long to get furniture.
Tate help us a lot thank you
This is my second time buying from Ashley’s. Micah was very helpful and knew exactly when we needed help every time. Very good customer service!
My boyfriend and I came in not sure what we were going to get for our new house. Michael came over and helped us and he did an AMAZING job! He was so much fun to work with and made it super easy for us! Would highly recommend the store and ask for Michael!
Great sales person
Diane was PERFECT! She was patient with me. Had great ideas! I will definitely go back!
Mr. Tate Wilson is a perfect example of what customer service should look and feel like. He listened, was empathetic to my needs, and was able to resolve my issue.
My salesman was wonderful and did not hover over me the entire visit.. I also asked his opinion on a few items and he was honest and not pushing towards the most expensive item to increase his profit..
Absolutely wonderful experience while shopping for new bedroom furniture! My salesperson (sleep geek), Tate Wilson was so extremely helpful and answered any and all of my many questions! He was so very patient with me! I will be back for my future furniture needs!!
Absolutely wonderful experience while shopping for new bedroom furniture! My salesperson (sleep geek), Tate Wilson was so extremely helpful and answered any and all of my many questions! He was so very patient with me! I will be back for my future furniture needs!!
I was very please with the staff. Frank, my salesman had very good knowledge of the tempu pedic beg and accessories. Answered all my questions and gave me the demo. Which was the icing on the cake in the sale The whole sale was an enjoyable experience. May i say, Frank was truly knowlegeable courageable and "frank" Glen
I FOUND THE PEOPLE AT ASHLEY TO BE VERY FRIENDLY AND COURTEOUS. THEY HAVE SOME OF THE BST LOOKING FURNITURE THAT I HAVE SEEN IN THE LAST SEVERAL YEARS; BRIGHT COLOR AND A LARGE SELECTION OF DIFFRENT STYLES. I DO PLAN TO SHOP THERE AGAIN VERY SOON.
I went in knowing what I wanted from looking online. Ryan price matched the items and got everything set up for me. I was in and out of the store in less than 30 minutes with home delivery set up for the same week! Very pleased with the whole experience ❤️
Very helpful salesman, Tate. Nice furniture, reasonably priced.
Staff directs me to exactly what I ask for when I am looking at different furniture items. Makes everything quick and easy.
Is the better thing to say about it and you can buying.
Yes Tate was great and I will be back for some more items ...
I was treated very well the customer service was awesome.. if you go to the store in Longview ask for Tate he made my visit very pleasant and I was able to get the items I wanted...
Went in just for fun and to look around. Came out with a new kitchen table! Our salesman Tate Wilson was great...thank you!
Helpful and nice. Nice furniture. Nice prices
Good service the person who helped us was Tate and he was marvelous at explaining everything.
Very professional. Great service not like other furniture stores I've been to.The sales team are patient and friendly. They don't hover or push you for a sell.Ive recommend my family a friends to the Longveiw location. Diane is great .
We shopped at the store in Longview, Tx. Gary waited on us. He was very knowledgeable and helpful with our needs and concerns. We purchased a sofa and loveseat. We will shop in the Ashley store again in the future. Had a very good experience all around.
Nice furniture abd they honor the price matching they advertise. we saved $180.00 because they honored it
We had a great experience with Michael! He was very helpful and patient with our million questions. Would highly recommend anyone to request his help when shopping at the Longview store.
Sales staff very professional and helpful but look at every single number. I was under the assumption Home delivery was free as they Listed and pointed out a White Glove Premium home delivery as Free. After sale when given the final receipt I later noticed it was not free at all but actually $170. Pay attention to the details.
Tate was such a great help! The store is so nice and beautifully set up. We found a couch we loved for a great price too, and it was such an easy process. Will definitely buy from again in the future!
Tate was such a great help! The store is so nice and beautifully set up. We found a couch we loved for a great price too, and it was such an easy process. Will definitely buy from again in the future!
I will never ever buy anything from Ashley again. They have a sales for 50% on your 2nd item. I bought around $4,000 worth with discount. They tried to charge me $300+ more than what it's supposed to be. I pointed out to them and they got mad at me. So I left. I came back the next day and I asked for another salesman and got the right price. I was promised that I will received my furnitures before certain dates. Which I understand because of the COVID. I was told for sure I will have the dinning set before thanksgiving as the rest before Xmas, NOT. Thanksgiving diner on the floor. The dinning set came a week after but no legs. I had to wait for another week for the legs. So I was promised again that the rest of the furniture will arrive before Xmas, NOT. I have missed work twice to wait for delivery which never came. I purposely left the garage door open n parked my car outside to let them know someone was hone. They lied that they can by but no one was home. I have been sleeping on the floor for over 2 months. I called and complained but no one can doing anything about it. They blamed on the manufacture. I was scheduled for today from 4pm-7pm. I called them at 5:30 and they told me their truck broke down somewhere. I think have to return and cancel my orders.
Excellent service and personable guidance in the best purchase for our family’s needs. Sydney was a genuine help and great to work with. Highly recommend this store, best prices and services of all the stores I researched.
Loved the experience, was able to find what I wanted. And the employee that helped me was very patient and friendly. Would definitely come to the store again.
I had a very good experience at Ashley HomeStore! Nita met me at the door with a great attitude and was very helpful throughout the entire process! I look forward to receiving my furniture. Following my initial contact, this has been the absolute WORST furniture buying experience I have ever had! I had tried to call the Longview store numerous times to inquire about the status of my order and they would NEVER answer the phone. When I drove 40 miles to talk to someone I was told that they did not staff anyone at the counter to answer the phone. Now, after confirming by text and verbally on the phone my delivery date and time, no one showed up with my furniture. When I called the delivery customer service number, I was told that my delivery was not scheduled for today. I will NEVER use Ashley Home Furniture again! I will also NEVER recommend them to anyone either!
Ordered two chair and a halfs a couple of months ago. Wait patiently for them to arrive. They text last week for us to choose a delivery day. We do. That day comes around? Nobody shows after us waiting at home for them all day long. We call. They tell us oh, sorry, but new delivery day is Thursday. Fast forward to Thursday, its now afternoon, no calls or anything about delivery. So I call. And they hang up on me directly after we tell them our names and addresses. No call backs. So I call our physical store. They say, oh, sorry. But new delivery date is next Tuesday. But wait. It gets better. The ottomans are the only thing coming. Not the chairs.
Very helpful and friendly, Sydney was wonderful and got us hooked up with a plan for a new couch. Time well spent
My salesperson was Garrett. He indicated he was fairly new to the job. Hovered a little too much, but answered all my questions.
Awesome Service...Great Quality Furniture...Tate from the Longview store was very helpful!!! Great customer service! Can't wait to receive my furniture. Good New Year's Day sale!!! We are excited!
Good customer service. Able to get my desk next day at warehouse.
I have been waiting on my furniture since July 11th. I have been continuously lied to by my customer rep. Tate. Among others at the store in Longview Texas. 3 months ago I begged for the display models and offered to pay full price for them. I was told it was that was impossible after Corporate told me they could. I went in there 3 weeks ago and the Love Seat was gone off the floor. When I ask Tate about it I was told it was damaged and had to be removed. Today I was told we had refused the floor model and they had sold it to a different customer. Needless to say after 6 months of being very patient I cancelled my order. Which didn’t seem like a big deal to them. I guess if losing 5k order is nothing big to you. You must be robbing your customers blind.
Store was very clean and neat. Personal were very friendly, knowledgeable, and professional.
Tate is amazing! He treated us as good friends and was wonderfully efficient and knowledgeable! Thank you Tate!!
They have a good New Year's sale. Scott was so helpful. He explained which sofas had alternative options and was thorough with the payment and ordering information. I finally found the perfect sectional and it was a great experience overall.
Ashley Homestead in Longview, Texas is the place to go for great service and furniture. SCOTT WAS PATIENT AND VERY KNOWLEDGEABLE, LOOKING UP DELIVERY OPTIONS AND HELPING ME SELECT THE ITEMS I LIKED...very professional and quality service...Oh. .and they deliver! Win! Win in my book!
Tate was our salesman in Longview. Super friendly and helpful!
Tate was our salesman in Longview. Super friendly and helpful.
The warehouse was clean and the staff was friendly.
Very helpful saleswoman! Can't wait to get my couch!!!!
Ordered from them again the year of 2022 and it has been a nightmare of a service. Ordered a bed back in February. Haphazardly delivered in March with a wrong size slacks. Took another 2-3 months to have the right size sent to me. Then took another 3 months to have a contractor come out to complete the installation. Then he wasn't supposed to put the bedspring and inflatable mattress on the bed but was nice enough to do it. I deserve some incentive for the stress this has caused me. I can't give Ashley Furniture my business ever again. There are a plethora of other furniture stores, so we have many options.
Very helpful people! Had a great experience and got just what I needed!
We had a very good experience shopping at this store. Michael went above and beyond to help us. He moved pieces around so we could see if the grouping was what we liked and wanted. He also helped us pick out and area rug! I would recommend this store hands down! My husband and I also appreciated the honest of Michael,which is a great quality!
Bought a recliner / rocker. It has been giving us trouble since the day we got it. No matter how many times we call, Text ,email do we get any kind of service it's been several months now and still nothing I cant even use it because it's so messed up Here I am again still have not gotten my replacement recliner. No one answers phones on any line . This is the worse business iv ever felt with. It sad when you have to talk to your lawyer so you can get a product you have bought We will see how it goes from here
I ordered furniture in May. It's December and I'm still waiting on them to deliver a piece that I'm missing.
Our sales rep, Michael was great! No pressure, left us alone to look, but was around when we had questions.
Gary Weaver was very respectful and professional while helping us with our purchase of TWO recliners. Only needed one but got TWO for a fair price. He is a great salesman but knows nothing about Harleys! 😂 Thanks Killer!
Appreciate the service Tate gave us while buying our dining room set.
Direct shipping to my home. They will assemble. Courteous staff.
Super friendly staff! willing to work hard to get the job done. A young lady of the name Nia help us get everything we needed. Frank also did a great job helping us out. Highly recommend asking for those two, at the Longview location.
Everyone that works at Ashley's is first rate. Everything went perfect
Best experience shopping for furniture ever!! Great customer service and atmosphere
Our salesman was Scott. He was very helpful but allowed us to shop without pressure. Was a smooth, easy purchase.
Great customer service and options to choose from!!!
Michael was so great! He made buying a bed super easy! I wasn’t totally sure what I wanted, and he had recommendations based on pictures I had of other furniture.
Genuinely, I never write Reviews but Ashley Furniture is JUST THAT BAD, it warranted my very first one. I understand there are delays all across the country but what is infuriating is the communication by Ashley Furniture. Our first trip into Ashley Furniture, my husband and I bought a sectional and table. We were told by the Salesperson that it would be NO MORE than five weeks. A couple weeks later, we went in to buy a few bedroom sets and barstools. While we were in the store, we inquired about the sectional and table. The Salesperson told us they had everything in, except for one piece of the sectional, so they were waiting for it all to arrive to deliver it. Okay, makes sense. . .When we made our second purchase, the Delivery Date said 2021. When I asked the Salesperson if that were true, he laughed and said “No, it will be in WAY sooner than that.” Today, TWO MONTHS later, our Furniture was supposed to arrive. . .Hahahahah NOPE. When we went into the store today, after no delivery to get a definitive date, the lady said there’s no way to give us a date, because our furniture hasn’t even been manufactured yet. Honestly, at this point, I just have to laugh because it’s so ridiculous. Ashley Furniture, just be honest. I’m a pregnant mother of a two year old, have not had a couch to sit down on, a table to eat at, let alone a bed to sleep on for over two months and the lady today told us there’s no way we will be getting our furniture in before the new year. The only reason I’m writing this is to inform anyone looking for furniture do NOT go to Ashley’s. You will be lied to, time and time again. Go anywhere else, literally anywhere. Oh, did I also mention that when we asked for a Refund today, because it’s just that bad, they weren’t going to give us the full amount back??? PS: Notice all the Good Reviews are from only a couple weeks ago. . .that’s because they still think they will get their Furniture when promised. . . DO NOT GO TO ASHLEYS.
Great customer service!!!
Knowledgeable help. Efficient handling of the transaction. Delivery charges were obscene. Everything up to the guy who helped me was first rate.
The selection was amazing. The sales rep. Was kind accommodating. And guided us through all the aspects of the purchase seamlessly.
My experience in the Longview store was pleasant, positive and productive. I was greeted and welcomed professionally by a informative salesman, who went above and beyond to make sure I was satisfied with my selections. I was very impressed and satisfied with the customer service in this store.
The customer service was great. Diane was extremely helpful.
Way over priced I purchased over 2000 worth the items and just finished paying them off and I'm so glad I will never do business with them again The delivery dates were all screwed up and the warranty don't buy It I wish I would have researched before I did but they deny 99 percent of their claims and store associate told me the opposite that they cover everything including pet damage and that was a lie Diana was very nice and helpful thanks Diane in Longview
Garrett was a big help and very professional. Answered all our questions and we ended up with the couch we always wanted.
Our experience at Ashley’s is awesome! We have worked with Michael Alvarado and he is ABSOLUTELY the best, he is part of our family! His eye for simple, chic, rich, gaudy, whatever your taste is he is the one you should ask for by name one you enter the store !
Always have a great experience here. Great customer service! We absolutely loved Michael Alverado!! Hes an amazing asset to the company ❤❤
Great experience. Salesperson was very helpful
Great place to shop for a Great new look for your Home and Decor. Hospitality and Friendly Associates to meet your goals and objectives.
Great customer service, really friendly staff. They do everything to help you find what you are looking for and they are so patient. I really loved being at Ashley HomeStore.
UPDATE 10/29/20: DON'T DO IT!! The staff have all been very nice, but I have MAJOR issues with Ashley - endless waiting on customer service to poorly fix issues. Our sleeper sofa broke from a surprisingly minor stress, and then it took literally MONTHS of waiting for them to process the issue and get it fully repaired! I called them well over 5 times during that period, and despite their apologies and promises to make amends, the departments are all too disconnected and poor communicators. Nothing would happen or progress unless I called them back again later and told them they didn't do what they said they did in the timeframe they promised. They sent us random boxes of spare parts at one point (none of which we needed), then they told us we would receive the new sleeper mechanism only to later be told the store would receive it and they would call us when it arrived. One person would tell us one thing, another would say another thing. Every time I would call customer service I would be put on a long hold (average 20-30 min), and about half of these calls I would randomly get hung up on while on hold! When the right parts finally arrived, the box was ripped and part of the mechanism was protruding. Then it took even more weeks for a repair person to come do the actual fix. When he did do it, he damaged our flooring around the couch and installed the backing too loose and punctured a cushion with a staple he poorly placed. You guys, this process was absolutely INSANE. These people are nice, but their company is too compartmentalized and disconnected to get any thing done right for us. I literally at one point (in the nightmare shared above) walked into the physical store to speak with the manager and practically begged him to just give us a replacement. He was prompt and concerned with our issue, but all he could do was submit an "emergency request" online to expedite the repairs, and then it was us back again waiting several more weeks and needing to follow-up further. The furniture is beautiful but FOR YOUR OWN SANITY buy with absolutely NO plans to get a warranty or coverage plan from them (like we did), or better yet just go elsewhere! ORIGINAL REVIEW: Our associate Debbie was very friendly, professional, and respected our space and time as we roamed the store and looked at everything. We were pleased with the prices, as we could tell the furniture is well built and high quality. Definitely will come again for our next major furniture purchase!
I highly recommend to NEVER EVER buy from Ashleys furniture. I ordered a house full of furniture back in August and it is now almost November and we still do not have ANY of our 4 beds. I understand there are more delays due to COVID, but every other furniture store has delivered faster than Ashleys, like Ivan Smith. Save yourself the time, headache, and frustration! You will be glad you did. 3 months later and my kids beds are still on the floor because they keep delaying our furniture. I am not one to complain or leave bad reviews but I want to save someone else the trouble. You can literally go to any other furniture store!
Friendly service and a knowledgeable staff and very willing to help me get what I was looking for
the Associate Tate knew where to find the end tanles i was looking for
Absolutely the Best experience I’ve ever had in a furniture store! Michael (sales person) explained all the features of our adjustable bed, showed other beds, and was very patient with us while we made up our minds. Will definitely be shopping there next time we need something! Thanks Ashley Home Store for such a fantastic shopping experience!
Absolutely “LOVE” the Longview Ashley’s Home Furniture Store. This store is so well laid out with displays of really nice furniture. I’ve bought all my furniture for our entire new home from Ashley’s and still enjoy It to this day. I’m now buying furniture for my son’s home. Our salesman, Gary Wallace, was so helpful and informative and got us all set up for delivery of our new purchases. I would highly recommend Longview Ashley’s Home Furniture for any type of home furniture.
Tate was friendly and very helpful.
Great customer service. Ryan stayed with us till we made all our decisions. Thank you so much. Awesome place
The salesman was very helpful, but not pushy. He even moved furniture so I could see different pieces together.
Great service and friendly staff.
All these wonderful reviews mean while I have been waiting for my bedroom since July and I paid for it in store so fed up its October and still another month just like every other month
Good quality merchandise with low prices!
We purchased a sofa with power recliners in 2017. We rarely use it because we prefer the loveseat. The power recliners quit working this year. We did purchase the protection plan (we think) and it's for 5 years, which will be 2021. We've called and called and called the local store. We've called and called and called the 1-800 number. My husband finally went in person to the Longview store (where we bought it) and was told (1) they are not able to confirm that we have a protection plan; and (2) there's nothing they can do there and we have to call the 1-800 number. When my husband asked what to do if no one ever answers the phone, he was told "well, you know there is Covid". No help whatsoever. No one offered to call. No one offered to look into their database to find out any information at all. PITIFUL service.
Always a great shopping experience! Michael is definitely the best at helping us find exactly what we need!
I will never buy from Ashley. The worst service ever. We supposed to have furniture delivered today after two months waiting and they just changed the date without letting us know. The service is very inconvenient. If I can give them less than a star I would give them minus.
Scott and Nia really helped me out and answered all the questions I had. Scott actually sold my wife and I the Darcy collection and we love it but we wanted something new so we went with the Accrington sectional sofa with chaise lounge and the Accrington rocker recliner. We're so excited to be getting our new living room furniture. Thanks so much Scott and Nia. My wife and I will definitely be coming back again when we want something new. We love our Longview Ashley Home Store.
Sales people lie and swindle you, then give you something you don’t even want and lock you in to a 2 yr contract so even if you try to give it back they want to sue you for the rest of the couch payments
Paid over $400 for a chair promised to be in our hands at the end of September. We have been trying to get in touch with the Longview store for days to check on where this chair is. Tried calling the corporate office as well. We have left messages at the local store and the corporate office and have not gotten any response. They have my money and will not contact us.
I'm really sad to have to leave a 1 star review, but that is really how our experience with the Ashley Homestore in Longview was. We came in a couple of times looking for furniture (especially a couch and coffee table). Some people in the store were really nice and helpful. We fell in love with the Altonbury sofa in Walnut. They had one on display (after a few times coming in), but they could not sell the floormodel if we did not want the chair too. So someone (Diana) helped us order the sofa (and a coffee table) and set it up for delivery in Arlington / Dallas (where we we're going to move to). They said it was no problem to have it delivered there and that there was a distribution center there too. Finally (after more than 2 months) we got a text message saying we could schedule for delivery and that the earliest possible delivery day was tuesday. So we called to schedule for delivery and they said that they could already set it up before that tuesday, on a friday. We waited all friday at home, no text message, no phone call, no delivery of the furniture.. Stayed home all day for nothing. We called the next day and they told us that delivery was set up for wednesday?! Strange, but oh well. But then something really absurd happened... They knew all along that they had to deliver the furniture to Dallas area. They asked for the delivery address, they had the delivery address on the receipt, they even texted us the address it was gonna be delivered to. BUT then they call us to say they CAN NOT deliver to the Dallas area?! They eventually gave us a refund for everything because they suddenly somehow could not deliver it. But we are NOT happy at all! WAISTED more than 2 months waiting + all the months before that looking for the furniture we wanted. Thanks! We have moved to Dallas area about 2 months ago and still do not have a sofa or coffee table in our new place. We are really getting tired of using the chairs we got (comfy bungee chairs from Target, but a sofa is way more convenient). We kinda feel like we're picknicking in our own living room every day. I guess we have to go search for a sofa and coffee table AGAIN, but then not at Ashley homestore.
The staff was great including the salesperson Larry Sellers.He was really knowledgeably about getting us the best deal for our budget.He was patient with us while making sure me and my wife understood everything he was explaining to us.The lady in finance was great also..Thanks a lot guys for all your help!!
Very nice and easy to understand. Very clean and helpful staff. Thank you Scott!!
Very friendly salesperson, makes me everything easy and costumer’s convenient.
Customer service was outstanding..
Very plesant experience, the staff was very knowledgeable about their products and had warm personalities. I was approved for a decent line of credit and they worked with me to complete an amazing living room set. Will be back to redo my dining room in a few months. Wont be going anywhere else for my home furnishings.
Michael Alvarado at Ashley was a gem! And great big Kudos to all Ashlet employees for making this non masker feel comfortable in the store. New Ashley customer for life!
I am livid about my order from Ashley furniture. I ordered a couch on June 1, 2020 and paid in full, a couple grand. The couch was supposed to arrive in July, but it was delayed, and then it was delayed again, and then again. Today is September 25, 2020 and the couch was supposed to arrive today; I made arrangements to be off work to receive the couch. I called to ask what the status of delivery is and was told they still do not have the couch and they don't expect to receive it until October 9, 2020. That is almost 4.5 months since the day I bought the couch. And I can almost guarantee it won't be delivered in October either; they will just keep adding weeks and months. I do not trust their "delivery dates" or even the status of my order. I've been trying to call customer service and the longview location for 2 hours now, still on hold. I cannot believe how poorly they are treating their paying customers.
Diane Flanagan was the sales professional who helped me as soon as I walked into the store and made the purchase easy and efficiently. Thank you for your help.
Very helpful in getting my wife and I the right bed and living room furniture for our house remodel.
Excellent customer service. Shout out to Diane! Thank you.
Just made a purchase, very attentive staff, let you look around, then checked back in to see if I needed anything......no pressure great to work with.
This store is horrible! I purchased furniture in November 2019. I used in house financing. I was NEVER told that this was with Rent a Center. If I wanted to pay Rent a Center prices I would have went to Rent a Center! In January 2020 when I complained about this, the lady in the office spoke with her manager and I was told that I would only need to pay the balance of the furniture at that time without the Rent a Center charges. So when this Covid stuff started the office personnel changed. The payment total went back to the total with the Rent a Center charges due to the new lady knew nothing about this deal or how to post my payments correctly. Now the original lady has come back and both ladies are working there. The original lady realized my account was not being dealt with the appropriate way. The new lady has to contact the new district manager to see if they can still honour the amount that I was given by the old district manager. I have been waiting while getting texts and emails every day stating my payments are Past due! This whole experience with them has been horrible!!! I will never shop there again. I will let everyone I know how I was treated by them. The sales men were awful as well!!!
I wish there was an 0 star review, this store is one of the worse places we’ve been to. My husband and I bought a bead with a night stand and it took them 4 months to deliver the bed. When it was derived they brought us the wrong one, with no night stand, we called to reported minutes after it was delivered. They told us that the store was going to call us with in 12 hours, they never called. We called back 2 days Later and told us that the store would call us within 3 hours, they never did. So we called back again and they just kept telling us that the store should’ve called within 12 to 72 hours. I’m a so frustrated with them because I still don’t have the bed I order and still missing my night stand. I drove 2 hours for them to do this to us. I asked for the Corporate number, I’m hoping they will do something about it.
Scott was great to work with. He stuck with us with all of our changes we kept making, and made the purchase as easy as possible. Thank you!
LOVE, LOVE, LOVE our experience at this store. We’ve bought Ashley Furniture before years ago and we were looking forward to buying again in our current location. For starters, our Sales Representative Tate was so great to work with. Never pressured us and let us look but was readily available to answer our questions and get us the maximum amount of discounts. We found the perfect Sectional for our living room. We can’t wait to get It into our home. We will definitely be back. If we ever need anything in the future, Ashley Furniture in Longview, TX is our place!!!
Great experience Rodnia “nia” Portley was very sweet. Very professional.
They had the furniture that we wanted. Unfortunately we would have had to wait a couple months to get it....had to buy elsewhere.
Overall, not very attentive when we were there, but the protection plan is good
Returned to the store for my 6th purchase!!! Customer Service is always great and "White Glove Delivery" is a must!!! Why spend time putting together a piece of furniture when they will put it together and deliver it!!! 100% worth it every time!!
Friendly service and quality furniture
Gary Weaver was excellent in helping us decide what we needed for our new home 🏡!
Excellent service
Their customer service is awesome!!
Scott was very knowledgeable and helpful with our purchase.
Great customer service! The man who helped me out had been patiently waiting for me to make my mind up for weeks and was still more than willing to attend to me ! The rest of the staff was also amazing and so nice ! Definitely will be going back for more goods .
Our sales professional was very knowledgeable about products and service. He offered suggestions for furniture arrangements. We bought on Labor Day Sale & saved about $1000.00 on our purchase & delivery costs. We are very happy with our selections for bedroom & living room.
We had three people take care if us. Diana, Michael, & the lady processing our financing. They were all very helpful, caring, fun, and very attentive! We purchased a sofa, two end tables, loveseat, a bedroom suit for our daughter, a door chest for the dining room and lots of decorative items. We are definitely going back to purchase a dining table we love and a rug for the living room. I’m 100% positive we will be purchasing all of our future furniture purchases from Ashley! We absolutely love the staff!
Found everything we were looking for. The buying process was made easy. Thanks Ryan!
It was super nice service helped me get exactly what I wanted . I would go back exactly to this store very helped knew all the stuff they had in stock and styles. Most definitely good at their job and did a fantastic service
Ryan was very attentive and friendly. I found exactly what I wanted and he worked out all the details . I highly recommend him. The store had a very good selection as well.
Wow!! Where do I begin? First I had ordered with the Tyler homestore and everything was a disaster with them. I came to Longview and I was instantly greeted with Michael. He was exceptional!!! From the very start he was patient and knowledgeable. He helped handle my issue with the previous order at the Tyler location. He has gone above and beyond to make sure my furniture purchase ran smoothly. He kept me updated and followed up with me through text or call. By far the best furniture store experience I have ever had! Will definitely recommend and return to this store in the future. God bless!!
Excellent service and prices are affordable but what I mostly enjoy is finding the more innovative and quality furniture and decoration in just one place.
Great service from Michael tonight! Great knowledge about the products and so helpful. He’s my furniture guy for sure!
We went to Ashley’s and they were so helpful! Very nice experience. And they are having a sale!
Scott was a huge help. We like to talk and make decisions on our own but he was right there to take notes, check pricing, and do everything we needed when we needed it. I love how well each room is staged at the store. It gives a better visual and makes it easier to make a decision. We went to several stores but ended up coming back to Ashley’s to buy!!
the customer service was fantastic they made the buying experience fun and memorable, they were very knowledgeable about the products. I would recommend them to anyone in the market for new furniture. shout out to Ashley HomeStore representative Tabitha you are awesome
I had an amazing experience at Ashley HoneStore here in Longview,Texas. The sales representative was very helpful in helping me find exactly what I needed to furnish my office! The Price of the couch was such a bargain I couldn’t pass it up! Thanks y’all for doing a great job in times like these ❤️❤️❤️
Always a pleasure working with Ashley.
You don’t answer the phones- on hold 13 minutes. New electric couch not working and I was told y’all don’t do anything after leaves the building. Was given 1-866-787-7930 number and on hold for 15 minutes “. Hung up. My husband had open heart surgery and was sleeping on the recliner end of couch. This is definitely bad business practices!
One star simply because THEY DO NOT ANSWER THE PHONE here at the Longview location. I have called a total of 6 times in the past 2 days. Ridiculous. I should not have to drive all the way to the store from a different town just to ask a question about an order.
The prices are good the customer service is great along with the furniture
Great experience, great service, great deals. If you don’t shop Ashley then you ain’t shoppin!
They do excellent job oh they do excellent job they help you whatever you need whatever you want I appreciate all your help I recommend all my friends going to the store and look at the stove the good stuff they got for sale
Kathy Reynolds is the one to ask for. She is awesome. Can’t wait to get my new Dinette Set. Thank you
Very pleasant experience
The Service was Great and I am so happy with my purchase. Can’t wait to have it
I had the pleasure of working with Michael!!! I entered the store to find it cool in temperature, great color schemes throughout, and his smiling face reminding me that he is available for answers but will not bug and follow me! Appreciated that as I wanted to really look at options! I like the set up, blends of hard Wood accessories with modern and traditional. I went in looking for leather couches... came out with 2 other items (decor) and something to show my husband as far as furniture to go peeps at! Michael did give me his card, his time, his opinion and answers and was easy to understand all the differences amongst brands and styles there! I did text him within 24 hours with a few questions, which he responded to very promptly. Have decided yet in style or color, but I appreciated the no pressure , this is my time to relax and look around, yet close enough to answer a question! Great job ... will be back!!
Delivery date has been moved twice. Just wish they would’ve told us before we made the purchase.
Great service, nice selection. Very pleased with our experience and our purchase.
Great experience with our sales representative! I believe his name was Greg
Friendly store employees and nice showroom floor. The staff will work with you on instore discounts and assist with financing availabilities. We had a very pleasant shopping experience and probably come back for a sectional. 👏
Went to buy a new mattress set. Michael helped us, and he was incredibly knowledgeable about, well, basically everything to do with mattresses. He was very friendly, funny, and best of all I never felt pressured - something I was nervous about going in. He answered all my questions including all the ones about financing, warranty, etc. Literally covered every little detail. It was an incredibly fun experience, something I wasn't expecting when it comes to buying a mattress. I don't think I will be shopping for furniture anywhere else. Michael made me and my mom-n-law feel very comfortable and so happy with my purchase! (Michael, if u read this, thank you so much!)
Always get great customer service at Ashley’s furniture. Went in today with pics online of the bedroom set that I wanted for my daughter. They price matched the online sale prices which made items less than what they were in the store and delivery time shocked both Ashley’s staff and myself with only a 2 weeks waiting time even during a pandemic lol.. and thank goodness for no interest. Very happy with my purchase!!
Great experience!! Michael was very helpful and knowledgeable.
Excellent service, keep it up!
Our salesman Neil was awesome got us in and out with out any hassle. Very pleased with our new furniture and can’t wait for it to arrive!
Probably the easiest, quickest and most convenient place to purchase furniture.
Our experience was quick and easy. Found a beautiful couch, picked they layout we wanted and ordered. Frank was very kind and helpful.
I had a good experience at Longviews Ashley's Home Store. We went in to purchase a glass coffee table. Our salesman Gary Weaver helped us with the purchase. He said we'd have to order it but he checked it and it was a manufacturer discontinued. We were in luck. They dropped the price a hundred dollars and we could take it home. My wife was happy about this...Thanks again Gary.
Kathy was great to work with. Very knowledgeable and patient.
Had an awesome ordering experience. Tate was very patient and to great care of us. He told us about any issues due to the covid pandemic that we might come across and patiently waited on us to make our decisions based on that. He was awesome. Definitely plan on going back for our livingroom set.
Ashley is a great place to shop for some great quality furniture plus the employees are a great help when it’s time to pick the right choice for your home I would highly suggest u shop here for ur furniture
Tate went out of his way to attend me and was very patient as I changed my mind so many times. Highly recommended salesman. - Celeste Arreguin
Our salesperson, Mrs Diane, was very helpful and attentive to our needs and questions. Very informative on options and promotions going on in the the store and gave us a great experience for us to come back and close the deal on multiple sales. Thank you so much!
Awful awful delivery service today. I called the store for 4 hours this morning trying to get in touch with someone about my chair being delivered because I was never contacted. I was on hold majority of the time or hung up on. My chair was delivered without a heads up,I had to ASK for mask to be worn by the drivers and they simply put the box in my front door. No unboxing for me to check the product out for damages etc. I experienced very very poor service and communication,no communication in fact.Do yourself a favor and go elsewhere!
I was looking for two items and I was greeted when I came in the door and the lady was very informative and knew exactly were they were located. They’re was a very good selection of the items and also they were on sell. The staff was awesome and the store was very clean.
Ashley store located at 1200 west loop 281 in Longview was absolutely phenomenal my first visit there. The store is very classy with such authentic taste the designer for the entire store has a good eye for each piece in the store (Emily) 5 stars for her just alone the store itself is 5stars! And the customer service associate Kathy Reynolds definitely outdid herself with helping us with our purchase, my daughter and I personally appreciate you helping thanks to her we purchased the perfect bed for our daughter Madison thank you so much to the Ashley family Treating us like we were at home.
Best service ever, all team are friendly.
Purchased a new recliner and love seat. Kathy was very helpful and we enjoyed doing business with her. Looking forward to receiving the purchase soon.
My first time visit. Employees very friendly, helpful. Recommend to others, will be back for further shopping.
I ordered a full house of furniture king size bedroom suit, dining room and living room suit !! Bedroom suit came on time the dining room suit came on time ( missing 2 chairs and table was damaged ) ordered on 6/5 received on 6/19!! They brought me a new table back on 7/3 still missing my two chairs ( I’m not happy) I ordered my living a week later almost $4000.00 worth of furniture and I paid for it on the spot (Order date 6/9) they send me a message it won’t be here till 8/19!! I’m sitting in my new house with no living room furniture ( not very happy) I understand what’s going in the world with the pandemic . I totally understand 3/4 weeks waiting time but over two months is way ridiculous!! I go back to store and manager waves my delivery fees not much compensation there !!! Says there’s nothing else he can do . I should just get all my money back and shop somewhere else . Some compensation from Ashley furniture would be great or I will never be back or won’t recommend you at all !!!!
Update: sat on hold for 25 minutes just to get transferred to another department because I had an online order, 20 more minutes of holding, the rep answers, takes my info, and hangs up. I CANT EMPHASIZE THIS ENOUGH, DO NOT PUT YOURSELF THROUGH THIS MESS. UPDATE. IT IS NOW THE NEXT WEEK, THURSDAY TO BE EXACT... NO ONE HAS CONTACTED ME. The delivery guy even said someone would call me to tell me when the other pieces would be ready... I HAVE CALLED REPEATEDLY. I HAVE LEFT VOICEMAILS. DO NOT ORDER FROM ASHLEY FURNITURE. This is only just a fraction of the story.- Ordered a couch 5/8. It was not in stock, but I was prepared to wait until it was ready, which I was given the date 6/19. That Monday or tuesday I hadn’t received any information about you guys having it ready, so I called. 1 hour later, after calling multiple of your customer service lines, as well as calling the store and having everyone I talked to gave me a different number to call because my order was made online, someone finally was able to see my order, which was going to be missing a few pieces. I ordered a five piece couch, if it was going to be multiple pieces, i told them I just wanted to wait until it all came together. Bumped out date until today, 7/10. No big deal. I received a text to accept my delivery... it showed there’s was to be only 4 pieces delivered... ok, it’s not the whole thing, but it’s a majority and we’ve been waiting for almost 2 months now- bring on the 4 pieces.... I received an email telling me to call a number to accept the partial delivery, which I already thought I had through the text... then this morning I get a call from one of the delivery guys that one of the pieces was damaged, did I still want the rest of the order. I thought it was the piece that I was already told about... The 2 delivery men brought in 2 pieces of couch. That’s it. They were getting ready to leave and I said, “woah, I was told there was going to be 4 items, NOT JUST 2..?” To which he pulled out his paper receipt that was only 3 things initially, which he scratched out one and left the 2 that they brought.... IF I HAD KNOWN IT WASN’T EVEN HALF OF THE COUCH, I WOULDN’T HAVE ACCEPTED THE DELIVERY. I am beyond pissed right now. I have already called and left a voicemail, to which I should receive a call back within 24-48 hours... I am very upset and at this point I’m very regretful with my first purchase from you guys.
today i was on hold for over 12 minutes with the Longview store with no idea if anyone would ever pick up the call. Twice,silly me calling for my sister in law. A simple rule in business, answer your phone, I suggest Lazy Boy, much better quality, service and they answer the phone by the 3rd ring.
Beautiful furniture and wonderful service!
Excellent service the delivery men were very polite & gave me extra tips & speedy service there names were Jay & Jose out of the Longview Texas store very helpful .
Found exactly what I wanted and great customer service.
The staff is very friendly, but not pushy. They are very helpful in helping you locate exactly what you are looking for.
Went to Ashley's to look at a new couch and reclining loveseat. The staff was friendly and not overly pushy. We found the ones we really liked at a great deal!
Awesome customer service. Kathy was so helpful and friendly
I wanted to purchase a sectional but was unsure with the covid pandemic if the store would be open to see the couch in person. I didn't want to waste my time driving there since I don't live in the same town. I tried to reach out online by email and chat and nothing. I finally made the call to customer service and still nothing. I liked the sectional so much that I decided I would just purchase online anyways. I needed to do a split payment and online wouldn't accept it, so I was back to square one. I was highly disappointed at this point. I eventually just went by the store, that goodness I did. The showroom was very clean. I knew exactly what i wanted and Michael made it a breeze. Especially with a 5&6 year old with you! He was fast, informative, I was approved for the cares program that I wasn't even aware of and he scheduled delivery 4 weeks from now. If you need service don't waste your time online, go in the store. **UPDATE it has been 2 months since i have purchase my couch. the original delivery date was June 9. i took off half a day from work. no call no show on the delivery. i called to ask where my couch was at and they rescheduled it, without my knowledge. i was never notified. So i go into the store and speak to the manager. I got rid of my couch to make room for the new one. basically the manager said that he would request through 'promise keepers' (turns out they dont keep promises)the manager did absolutely nothing. not a sorry or apology. he said earliest they would be able to deliver would be June 20 and it would only be PARTIAL order (who orders part of a sectional?). June 20 comes along, no call, no show, STILL no couch. again I call them because they never call me. I speak with Jeremy, sales manager who tells me my couch is on the truck from Houston and he would call me the next day to schedule delivery. surprise! no call from Jeremy. i call again June 29 and find out Jeremy has transferred stores. Now Frank is the manager. Frank tells me that somehow my couch isn't on the truck now or maybe the truck didn't come. That he would have to call the warehouse and they were closed Sundays and Mondays. Said he would call today 6/30 and get an answer. Here it is 4pm and no call from Frank. So again, i call him. he says he hasn't been able to get the warehouse to answer? I keep asking to talk to a store manager, not sales manager and no one will give me that number. Instead he gives me the GRT (guest relations team?) hotline - i waited on hold for 30 min and got hung up on. Basically i have paid $2800 and i still dont have anything to show for it, no answers and ZERO communication. this is completely unprofessional. Im cancelling my credit card and never purchasing from them ever again! I would never recommend.
I wanted to purchase a sectional but was unsure with the covid pandemic if the store would be open to see the couch in person. I didn't want to waste my time driving there since I don't live in the same town. I tried to reach out online by email and chat and nothing. I finally made the call to customer service and still nothing. I liked the sectional so much that I decided I would just purchase online anyways. I needed to do a split payment and online wouldn't accept it, so I was back to square one. I was highly disappointed at this point. I eventually just went by the store, that goodness I did. The showroom was very clean. I knew exactly what i wanted and Michael made it a breeze. Especially with a 5&6 year old with you! He was fast, informative, I was approved for the cares program that I wasn't even aware of and he scheduled delivery 4 weeks from now. If you need service don't waste your time online, go in the store. **UPDATE it has been 2 months since i have purchase my couch. the original delivery date was June 9. i took off half a day from work. no call no show on the delivery. i called to ask where my couch was at and they rescheduled it, without my knowledge. i was never notified. So i go into the store and speak to the manager. I got rid of my couch to make room for the new one. basically the manager said that he would request through 'promise keepers' (turns out they dont keep promises)the manager did absolutely nothing. not a sorry or apology. he said earliest they would be able to deliver would be June 20 and it would only be PARTIAL order (who orders part of a sectional?). June 20 comes along, no call, no show, STILL no couch. again I call them because they never call me. I speak with Jeremy, sales manager who tells me my couch is on the truck from Houston and he would call me the next day to schedule delivery. surprise! no call from Jeremy. i call again June 29 and find out Jeremy has transferred stores. Now Frank is the manager. Frank tells me that somehow my couch isn't on the truck now or maybe the truck didn't come. That he would have to call the warehouse and they were closed Sundays and Mondays. Said he would call today 6/30 and get an answer. Here it is 4pm and no call from Frank. So again, i call him. he says he hasn't been able to get the warehouse to answer? I keep asking to talk to a store manager, not sales manager and no one will give me that number. Instead he gives me the GRT (guest relations team?) hotline - i waited on hold for 30 min and got hung up on. Basically i have paid $2800 and i still dont have anything to show for it, no answers and ZERO communication. this is completely unprofessional. Im cancelling my credit card and never purchasing from them ever again! I would never recommend.
Not a good place to buy. Order was cancelled without my knowledge. Went to store and representative gave some lame excuse that really didn't even make any sense. They lack in customer satisfaction. I understand about the covid situation but that's no excuse for my order to not be delivered on the day that I specified especially when I got a confirmation that it would be sent that day. All they wanted to do was sign me up for a credit card before I could even get 2 words out. Don't recommend shopping here. They like to play too many games...
Scott was very helpful and got us set up for what worked for us! I would highly recommend going by and seeing him for all your furniture needs at Ashley’s in Longview!!!
Great place to shop. Very friendly and knowledgeable. Our salesperson, Tate Wilson was great. We buy all our furniture from them.
the way they give you the estimates is not good, withing a week they give you another price even with an special discount have to pay more than the estimate. I mean 150 of difference it`s ok but 500... the only good thing was they make me an special discount at the end and just paid 130 more than the original amount I was told. That plus the delivery time (too long).
Tate was very polite and helpful in our purchase. Thanks Tate
I could not be happier with my purchase from Ashley’s Homestore in Longview. My salesman, Tate, went above and beyond! My couch was on back order and kept getting pushed back. Instead of me having to wait, he offered me the one right of the floor! I am in love with my new furniture! Highly recommend if you want furniture at a great price with amazing staff to help!
I could not be happier with my purchase from Ashley’s Homestore in Longview. My salesman, Tate, went above and beyond! My couch was on back order and kept getting pushed back. Instead of me having to wait, he offered me the one right of the floor! I am in love with my new furniture! Highly recommend if you want furniture at a great price with amazing staff to help!
Tate Wilson III was very helpful and patient! Will definitely purchase furniture again!
My wife and bought a new double recliner from Ashley in Longview,Texas. The sales consultant that we dealt with was Michael Alvarado. This was an extremely affable man. I have bought several things in my 67 years on this earth and this was one of the best experiences that I have ever had. He made our buying experience a pleasure. We will come back and buy all the furniture for our new home when we build it. Thanks Again and God Bless
Tate was very helpful with helping me make the perfect selection. I also got a good deal on some sale accent pieces.
Excellent experience! Tate Wilson helped us find exactly what we wanted from furniture to financing and delivery. Top notch character guy... highly recommend him if you use Longview location.
2nd time buyer here and I can honestly say, Mr. Tate Wilson was the upmost honest and outstanding Salesman I have ever encountered. I explained exactly what mine and my husbands preferences were in a sectional and he took me to the right area and explained the functionalities without flaw. If I had a question, he was sure to get the answers I needed and with great confidence in doing so.
Very nice and professional staff. A big thanks to tate for all his help
Went into the Longview location today to buy some living room furniture and needless to say Tate Wilson was there to help the whole way with his outstanding customer service and knowledge. No high pressure sales situation which made it a lot easier to buy from there once we figured out what we wanted. Ask for Tate and he'll help you any way possible no pressure at all!
Terrible sleazy salesman. Watch out for the one that has the suit that doesn't fit quite right. I would go into details but it's a very long story..
They are great and helpful! Make sure you ask for Michael, he’s awesome!
We have always been happy with our purchases at Ashley. The furniture has always been great quality. We have always experienced the best customer service and they have always gone above and beyond for the best deals.
Great customer service. Beautiful furniture. Can’t wait for our new bedroom set!
Michael and Scott made me feel welcomed and they were very honest and open. Not too overpressuring to get something and ended up getting me what I needed. Michael has great style. Highly recommend these two!
I have gone to Ashley HomeStore twice now and both times Mr. Tate Wilson has made my visits extremely easy and went above and beyond for me. I will definitely be coming back.
I had a great experience at the store. My sales lady was awesome. She was helpful without being overbearing. She even got a dolly to bring a nightstand across the showroom to see if it matched the bed I like. Overall I really like this store. It was very clean, organized and displayed the furniture well. I will be back for sure.
So happy with the dining room table I bought! All of the workers were so polite and kind. Thank you!!
Kathy Reynolds was a great sales person. Not pushy. As always I was pleased with my experience at Ashley!
Great people, they answer questions and look for what you tell them you are looking for. Not pushy at all. They had no problem with us spending a lot of time determining the right mattress! Had a great first experience that lead us to this second visit and I've found my favorite furniture store!
Friendly people with knowledge of the inventory! Thanks for a great experience!
Tate was an amazing help assisting us with our purchase today! Ashley is high key recommended!
enjoyed my visit. bought a new recliner for my apartment. Scott the salesman was very helpful. have bought there in the past and was very satisfied. will definitely buy there again. thank you so much and God bless you. Faye Young
I love the atmosphere of this store. The sales people don't hover over you while you're trying to browse, but are right there when you need them. There are soooooo many options to choose from and some amazing deals!! I'm definitely going back!
Tate was super helpful had a great selection.
Great prices and friendly staff
I shared the story of my poor experience with a $2000 dining table that wasn’t properly assembled and collapsed. They didn’t care, apologize, or offer any compensation. So sick of big box retailers...
Friendly people and helpful good products
Gary Weaver was very patient and good natured as we were choosing between five different dining table and chairs sets.
Gary "Killer" was our salesman. Very attentive and worked with our needs.
The rep Neil was amazing in helping us make big decisions.
Nick was an excellent sales associate to work with. No pressure, full of genuine answers and patient to a fault. Searching for the right item over several weeks and several stores, Ashley Furniture was the sure decision and we'll definitely be back - thank you for a great customer experience!
We had a great experience IN STORE with Michael but the delivery was absolutely horrible. We received nothing we asked for on time. A bed with no rails on the second delivery two weeks later. We’ve been sleeping on a mattress on the floor for weeks. I’ve called multiple times with no estimated time of arrival and no one seems reluctant to help. I wish I could get a full refund since I can’t use the the furniture I’ve paid for but I’m sure no one will help there either:
got everything I needed at a good price
This was our second purchase with Ashley HomeStore and it was as smooth as the first. The salesman was curtious and very knowledgeable. He was able to help use find us everything we were looking for. 10/10 would recommend to family and friends.
Salesman was very helpful and we are very happy with our purchase.
Michael was AMAZING. He communicated with us throughout the day to make sure he knew what we were searching for so he could have some options planned out when we got there. He listened to us, made sure he kept our goal in mind, prioritized what was important to us, and re-arranged furniture for us so we could visualize it better in our home. He was friendly, knowledgeable, warm, inviting, and we had a blast hanging out with him.
Very helpful store. With experience personal. What a great experience. Will go back here for more.
I went in looking for new matress 30 minutes until close. Our matress was starting to make me up with muscle spasms. They greeted me and asked what I needed. I asked about how the credit works and filled out a form. Within 30 minutes they had me approved, found a king in stock for me so I could take it home instead of waiting, signed the agreements, and had me come around to get it loaded. It was a very pleasurable experience. Much props to the salesman, Nick. I'll be coming to see you again soon sir.
great service I got from a nice old man and he even got me a lol discount
Nick was great! The store didn’t have the pieces I was looking for, but he was able to find them just by my description; and got them delivered in good time! Very satisfied with my Ashley HomeStore!
A wonderful experience! Michael was awesome!!
The LONGVIEW store helped make my furniture buying experience a great one!
Gave me a great price with protection plan and delivery. I got exactly what I wanted. Frank was an excellent salesman. Will definitely come there for more purchases.
I saw what I wanted online and decided to call. Michael made the order process easy and fast for me. Thank you! I can't wait to enjoy my new bed 😀
Update: Here we are, on our 3rd replacement sofa. This company has the worst customer service I've ever dealt with. I have been hung up on several times and put on hold for hours. I didn't raise my voice or have an attitude, although they deserve it. They re-delivered our original damaged sofa- as a replacement. I'm beyond fed up. I expected better from this company. NEVER AGAIN. Old: Nice selection and great prices. 1 star off because the lady that checked us out was coughing into her hand. She was then handling our money and receipt. Pretty gross and not good. Especially with the virus stuff happening right now.
Had to do a review so everyone would know how Ashley Homestore treats their customers. $600 later & my issue still isn't resolved. Delivery dates changing with notifying me! Delivery guys delivered the wrong Woodanville dining set because of a system glitch on Ashley's in. Then to have them try to say I ordered a 5 piece set instead of a 7 piece set when I have a family of 6. Then, finally they realize that there is same sku numbers in system. So you would think now that they figured this out, how hard would it be to just bring me my 2 chairs? Well obviously they had to do an exhange. After talking to over 20 people, managers & all which I have names of, I finally had a delivery date for April 21, 2020. That day has come & gone. Nobody called or reached out to say that my order has been rescheduled. So when I noticed that my delivery timeframe had expired, I called again, 1st time, someone hung up in my face, 2nd time, lady states that my order has been rescheduled and I should've received a call. Nope no call and she went on to say it has been pushed out another week! So at this point, im furious because customer service is everything to me & word of mouth is everything. Needless to say, Ashley homestore have so many workers that are just there for a paycheck and do not care how they treat the people that's helping them get paid. Its been almost a month since I ordered a Woodanville 7 piece dining set and at this point they say I will receive the other 2 chairs next tuesday 4-28-2020. I will believe it when I see it because you cant trust them to keep their word!
I can not say enough good things about our experience with this Ashleys location Michael helped us ALL day he was absolutely amazing he really took the time to listen & help us decide on furniture ( he has great style to) even after buying our furniture I had a few questions & he was always very prompt in returning my call! If you go into this store ask for Micheal because he's amazing!
Purchased bed for cash in Longview had to pick up in Tyler, only for the be boxes to look like they had been kicked down here. So got my broken peace’s replaced on the spot, however I come home and no way to put my bed together due to the fact that The bed came with no screws whatsoever. Now have to wait seven to ten business days if that.
My fiancé and I went in to look for a new mattress, and we weren’t disappointed! Nick was our salesman, but the fact that they have a “sleep expert” really sold us. Any question we had was answered. I will definitely be back for future purchases, and have raved about it to my friends and family!
I was able to get the help and assistance needed. Michael and Louise was very helpful. Needing a new bed or living room set, go see Michael!!
Scott is an amazing sales associate!
Our salesman Nick was extremely helpful, showed us some nice couches within our price range and met our needs. Was very knowledgeable and nice. Waiting for delivery, and looking forward to our new couches!
Friendly staff, they can answer all of my questions. We just bought another love seat.
Went into the store there were very welcoming associates there that really listened to what I wanted and I was able to purchase a beautiful bed that I can afford.
The salesman (Tate Wilson) was very helpful. We told him what we wanted and he took us right to it. He made the buying experience easy. I would recommend him to anyone who wants a helpful buying experience.
Great selection and great service.
love the furniture everyone is eager to help
My visit was excellent Cathy was professional.I knew what I wanted and I was able to order and had lot time to do other things.
Very pleasant shopping experience. We found what we believe is the most comfortable loveseat recliner we could find after visiting several furniture stores. The sales staff at Ashley HomeStore was knowledgeable, helpful, and eager to help us. They also matched a price we found online. We highly recommend them.
Friendly staff, eager to help. Store was clean and inviting. I feel like they went out of there way to accommodate our needs.
I placed a furniture order in mid Thanksgiving. The night I placed my order, I set up my delivery dates. The initial delivery was set for December 24th. The sales guy and I even had a discussion about it being Christmas Eve. I was like great! The time rolled around, I had my old furniture removed the 23rd and then NO DELIVERY. It was set again. Then finally the third set up it was delivered. I over looked and thought well things happen. But the situation with my rug has been even worse. They have scheduled and rescheduled my delivery at least 6 times. It is to the point I just say whatever when they call, because I know EXACTLY what will happen. As it did again today. It is March 3rd and I still have not received my rug. They texted and emailed TODAY around noon that I would have a delivery tomorrow, March 4th. Then within 2 hours, I was told AGAIN my order was delayed. Does it really take over 3 months to get a RUG? To say I am disappointed is an understatement. I feel Ashley should make this right. As each time the staff calling me to set up appointments can not answer a single question. The customer service has been nothing but excuses and no answers to anything I ask. Sincerely a frustrated customer,
Had a great experience here! Gary was a great help in finding us what we wanted. After we saw the sectional that we ended up buying, none else compared. Biggest and best selection of furniture in town if you ask me! Will definitely be back!
Diane was very friendly and helpful , prices were a little high but of good quality
Frank Allen is a great salesperson! The experience was great! We will definitely be purchasing more furniture in the future!
The sales gentleman was very helpful & attentive to what we wanted. He showed us various options of furniture & mattresses. We are excited to get our new bedroom furniture
Ashley furniture has great selection and a great staff to help you find what your looking for.
Nick was amazing!! He greeted me with a smile and was very personable. He knew a lot about the furniture I was getting and answered all of my questions. It was a great experience.
friendly, easy to talk to & great furniture!
Went in looking for living room furniture and walked out TOTALLY happy. Kathy Reynolds was a pleasure to work with. She listened to our needs and helped us without high pressure. We found exactly what we wanted and needed. Will definitely consider them again when the need arises.
We have been to this store for several of our home improvements. Their'er sales people a very nice & helpful. Really liked the last guy that helped...he understood exactly what we needed & didn't try to over sale us! We WILL be back! Thanks Ashley!
good people there. only thing is 2 weeks for delivery that I paid 69 dollars for. nice selection of furniture..
Went in today to look at some furniture, and had my 19 month old with me, so everyone knows how that can go.... but they never failed to make me feel comfortable!! I was helped by Tate Wilson at the Longview store, and he was very knowledgeable and was so helpful and accommodating! I will definitely be going back for any furniture we may need!!
This evening my wife and I came into the store to purchase a dining room table for our family of 7. As soon as we walked through the doors, Mr. Tate greeted us with a warm smile and offered us assistance. After much debate we decided to go with a beautiful large table that seats 8. Mr. Tate was patient, understanding, and very helpful! We are very pleased to say we are now owners of a brand new dining room table. Thank you to Mr. Tate for such a delightful experience 😊
Great service!
Recently bought a small piece of furniture and seen a deal online. The rep who helped me was polite and kind and he was able to help me get the price I seen online in store. This was my first time buying some furniture at Ashley’s and I had a great experience.
Lots of wonderful choices for every room of your home! Love the large variety of styles and the staging of pieces presents a host of decorating ideas. The staff are very welcoming without pressure! Truly a pleasant shopping experience. Ask for Kathy if you shop the Longview store...she is a jewel!
I recently bought furniture at the Longview store. I was very pleased with my experience. Tate was super helpful, however not pushy which I appreciate. If you are in the market for furniture, go see Tate at Ashley in Longview!
Great customer service Frank was great knowledgeable and patient!
We recently bought a beautiful bedroom suit and a mattress from Ashley Home Store. Tate was our salesman. He was so helpful, nice and not pushy at all. Very personable man. Everyone in the store was very nice and helpful. I highly recommend Ashley for your home furnishing. We will definitely go back when we need more furniture.
Michael was our sales rep and he was very helpful and assisted well in helping us decided on our furniture.
Great selection. Sales staff are very friendly and helpful.
We previously purchased gameroom furniture - a sofa, coffee table, end table, bar height table and two bar stools. Due to the excellent service and product quality, today I purchased a bed and mattress. On all occasions, the staff has been helpful and informative as well as friendly and efficient.
I had a horrible delivery experience with a different Ashleys store located in Tyler TX and Frank Allen went above and beyond to make sure every issue was corrected and addressed and was amazing to work with. Tate Wilson is also amazing. I will only go to Ashleys Furniture in Longview TX from now on. The entire staff there is phenomenal and they really care about their customers long after the sale.
I went it to look at mattress I even laid On a few of them and sat on some couches right next to employees and got no introductions no help .. they all just looked me up and down like I wasn’t any good to be in the store. POOR SERVICE
Very polite, very nice furniture.Great doing business with them.
This is my fourth purchase through Ashley in Longview and third time to use the Home Delivery... purchased two accent cabinets online and in store service was great!!! Tate Wilson was the salesperson and he is awesome!! Delivery was excellent as always! I will never lift another piece of furniture again!!! Can’t wait to get the kitchen set I’ve had my eye on in the future!!
💘 Love Ashley's furniture store Longview sales guy was real helpful. love that they price match.
Frank Allen is a great salesman and helped us make the best deal on our new sofa and loveseat! Thanks Frank!
The delivery this time was good, although the driver ran over the culverts in my driveway.
Nice Furniture. A lot of confusion though. I was told on the phone by customer service that all my furniture would be delivered on the 16th so made plans to move into my apartment at that time. Went there to make arrangements and change address for delivery. I proceeded to change i few pieces up and when I did not only did all delivery dates change to a few weeks later but the financing got all messed up and had to pay $1000 out of pocket. I understand things happen but if they would have been clear upfront this could have been avoided. Now I’m stuck with an empty apartment, no furniture and $1000 out of pocket all due to misunderstanding and lack of transparency.
We were shopping for a bedroom suit and mattress. Tate Wilson 111 was our sales representative. He was helpful and he was not pushy at all. He was really nice and friendly. The atmosphere in the store was very nice. We are so excited about receiving our new furniture! I highly recommend shopping at Ashley Furniture Store. I also want to say the prices are very reasonable! Everyone in the store were very pleasant. Highly recommend shopping there!
great furniture. lots of it
Sorry delivery. Forgets to put part of your order on the truck so the delivery dates are put off because they scheduled others. Done with them.
Helpful non pushy sales staff
It took a while before anyone ever came over to help me but once they did they were great. Real helpful, polite, and knowledgeable. Good prices. Real good experience. I would recommend them to anyone.
So far we’ve bought 5 bedroom sets, a dining set, and now a living room set. Staff are very helpful and we’ve never had a problem. Prices are ok. Call center/support are not the greatest. But we’ll keep shopping here. Just an honest review.
Gary and Tate were great to work with! We had fun shopping and didn't feel pressured! Great experience
Got a couch that fell apart don’t go here, also had a friend who went here and same thing happened to him.
I had an absolutely wonderful experience! My salesperson was extremely polite and knowledgeable about Tempurepedic mattresses. Great shopping experience.
I’ve always bought my furniture here with no problems.
Mr. Tate at Ashleys furniture in Longview, Tx was verry helpful. Showed us everything we wanted to see and talk to us about all our opinions without making us feel uncomfortable or pressured into buying anything.
We went in Nov. 26 to buy a king size bed for Christmas. Our salesperson told us we wouldn’t get delivery until Jan. 6. That sounded like an unreasonable time to wait, but we liked our selection and agreed. Furthermore, the salesman told us that he would stay on top of it, try to get it to happen sooner and would call us in a couple of weeks to update us. When we didn’t hear from him we tried to call the store, but the phone call went to a call center. In order to talk to someone in person, we had to return to the store. The person we spoke to said they would look into things and call us back either Dec. 23 or 26. We got no call. Meanwhile, we got back with the call center, who said they could arrange delivery of everything Jan. 31. By this time, we weren’t taking anybody’s word for anything, so we went back into the store. We ran into our original salesperson, told him politely that we were disappointed with the service he had not provided, and he basically said that he was busy - no apology, no nothing - and told us that the lady behind the desk could help us. He really blew us off. When she looked into it, she saw that the delivery date on the bed was Jan. 31, but the mattress would be a week later. We had made it clear to everyone we talked to that we didn’t want two deliveries, that it all needed to be delivered at the same time. She went to talk to the manager, then relayed another promise of a phone call by mid-month to update us. We could see that the manager wasn’t busy, but he made no effort to come over and talk to us himself, and since no one else had returned a call, we decided we had had enough, cancelled the order, and went next door to buy a king-size bed for Christmas.
Beautiful furniture. Tate was not a pushy salesperson but very helpful!
My husband and I went to our local Ashley Homestore recently and found several beautiful items. Tate helped us without being a pushy salesperson. Would definitely recommend shopping there.
Wasn't very friendly
Great, no pressure experience. Associate was available when needed, but not overbearing. Great selection. Only complaint is wait time for delivery, but I’m not sure how much, if any, control the I dividual stores have over that. Highly recommend.
Love this place! The employee, Michael Alvarado, was so very helpful & friendly. I bought so many home accessories. Ashley carries so many cute & trendy accessories and everything is decorated so nicely.
It was so nice to be able to walk around the store and not have a sales associate on our back. Everything is so beautiful without being overpriced. We will return for anything needed.
Michael was very friendly and knowledgeable. This was a very good no rushed experience! We will definitely shop at Ashley in Longview again!
I went in knowing exactly what I was looking for. But then I got side tracked and was checking out different options. Terry was super nice and did not make me feel rushed to choose anything in particular. I ended up purchasing the exact set I went in looking for. The process was easy and quick. I’m glad I gave Ashley another chance. My husband even had me purchase the coffee table and end table to match my tv stand because we were impressed by the service this time.
We went into Ashley furniture with the intention of just “looking” for a new sofa. As soon as we walked into the door we where greeted by Tate, we the. decided 5 minutes later that we didn’t want to look at any other furniture store. Tate’s sweet demeanor and knowledge about products led us to an entire living room we fell in love with from the sofas and tables, to even the rug on the floor. He even stayed an hour after his shift to make sure we where happy. Being a manager for years in customer service it is very important to me how a person is treated when looking or purchasing an item. We can’t wait for our new Living room set to arrive.
went to Longview store, Tate was extremely helpful!
The best service is with Mr. Wilson at Ashley furniture in Longview Tx. Thank you sir. Very professional.
Scott was very patient and helpful. Prices are reasonable.
So glad we chose to go into the store rather than ordering online! Gary at the Longview Showroom was familiar with the furniture we wanted and knew immediately that there was no floor sample. He allowed us to look around to see if there was something we preferred. Finalizing the purchase was easy and he explained everything. When all was said and done, we saved about $65.00 over the online price. Easy, painless, and quick!
Michael at the Longview location was so helpful. He measured dining tables and chairs for me. He was very friendly and knowledgeable too. I would definitely recommend shopping at the Longview location.
Just a showroom
Thank You Gary W. for all your help. We got Sectional that we wanted. Also the ladies at the desk. All super nice people. Thank You!
Very friendly and excellent service will definitely be back
Very friendly and excellent service
I have almost furnished my whole house from this store. I love when I come in looking for something the sales person is always willing to help me find exactly what I need. And they are always trying to help u save money and get in on the great deals that they seem to have all year round.
very helpful patient salesman. Best experience I've had buying furniture in a while.
Sales staff person Michael Alvardo was most excellent! I knew what I wanted when I got there and was in and out in no time. I was not very impressed with the delivery service though. 1st of all my sectional had to be delivered in 2 separate shipments. Yesterday was the day of my 1st delivery. I confirmed before my delivery was supposed to be made. All but my chaise piece was to be delivered. But upon arrival my left armed recliner was forgotten. One of my consoles had 2 nicks in it when delivered and all items were dusty and left that way from sitting in the warehouse. I was guaranteed white glove delivery which I did not feel like i received. My consoles have USB hook ups in them the cords were left tied up in them requiring me to have to take the pieces apart again to get them out to realize all my pieces had not been attached together properly. Not satisfied with delivery at all!!! Having to wait for recliner to be delivered Monday because of their mistake. My son was here for the delivery because I had to be out of town otherwise some of these issues would have been resolved at the time. Overall I love the parts I have received and the sales experience. Hate the delivery service. Waiting to find out what will be done to repair the part that was damaged in delivery because I am NOT responsible for their mistake. They were on time, and polite on the phone. That is about all I have to say about the delivery that was good. Otherwise this nice Christmas gift I was recieving has turned into a headache as of this point. Hoping Ashley makes it right as this was an expensive purchase and I don't agree with paying a delivery fee and not getting what was promised. Julie Jordan
Micheal in Longview. Store Exellent great job!
My wife and I decided that we wanted a new sectional and came in to look around and Michael came approached us shortly after we walked in the store. Michael was able to ask the correct questions to discover what we needed and what we wanted. He showed us some of the options and would step out to let us look and discuss between ourselves about them without him hovering over us. He made it a very easy process and helped us build the sectional online that would fit our dimensions. Very professional and knowledgable. Thank you for having good sales people.
I bought a very expensive king bedroom set With two nightstands however I had to put them in storage because the deal fell through for a house I was buying however I ended up buying a house and when I open them up the nightstands are two different nightstand I contacted the store for help however they said there wasn’t nothing they could do I won’t be buying from Ashley furniture again
Good customer service i recomend 💯
The selection of home furnishings is excellent, the prices are very reasonable, the financing options are reasonable and the staff were very accommodating.
Buying a sectional from Ashley’s furniture has turned out to be a TERRIBLE experience. I have never experienced such awful customer service even by the managers. I have had to make every call and never received a call back even when promised. I was promised a full refund for the item because 1. It didn’t look right in our house which wasn’t their fault 2. Their furniture pieces are so cheaply made (you can see all the staples from manufacturing.) Long story short they refunded some but not all and NEVER came back and refunded the rest like they said they would. I wait on hold forever, just for them to tell me they are working on it but nothing ever comes of it. Then I call again for an update on the refund and the manager whom has been helping me tells me that I need to go through customer call center because he isn’t helping me anymore. Stay away from this store and take your money to ANY other furniture store! Seriously zero stars for customer service and follow through.
Good customer service they actually help with all of your needs .thankyou
Great service! Great deals on Black Friday!
Michael is amazing! He was so sweet and kind. He helped us look through ALL the dining chair options until we found the perfect ones! We live in Tyler, but will drive back to the Longview location to see Michael for all future purchases!
Today we went searching for a sectional for our house. We have a oddly shaped living room and this was not the easiest thing to work around but our sales rep Kathy Reynolds was very patient in helping us find the perfect fit. She worked with is on two separate visits and quoted us on multiple sets before we decided. I know that we were probably difficult to work with but there’s no way you could have told by her friendliness and willingness to go the extra mile. We have used Ashley Furniture in the past, but people like Kathy are the primary reason we will continue to buy furniture here in the future. Thanks Kathy!!!
Sales associate was very helpful and we were able to find what we were looking for. Only drawback I have is having to order everything and stock not being on hand.
Good 0% financing options, which may cost you more in the long run, but monthly payments are low and practically pain free, allowing you to own exactly the furniture you want.
Excellent experience and great furniture deals.
Went today to buy a new living room set. Micheal helped us and he was great and very friendly. Ended up leaving with a new living room set and a new mattress which we desperately needed. Great store and people!
Tate Wilson was very professional and helpful... The store’s decor is unique and reasonable pricing ..
ASHLEY HOMESTORE OF LONGVIEW ONLY CARES ABOUT THE SALE, NOT TAKING CARE OF THEIR CUSTOMER AFTER THEIR PRODUCT FAILS. I would not recommend anyone buy furniture from Ashley Homestore of Longview. One yr age we made this mistake. After spending $3200 with them, we now have tears in our sofa where the vinyl has seperate from the material. We first reported it to them 2 wks ago. They have done nothing but give us the run a round. After calling them 4 times over the course of these passed 2 wks and emailing them pictures, they have now come up with multiple invalid reasons why they are not responsible: 1. Your Warranty has expired as of 11-16-19, Not accurate, we filed this complaint a week before that deadline. 2. Those are not manufacturer defects. But the vinyl has separated from the material and it is within the warrant purchase time limit. 3. You voided your warranty when you picked it up from the warehouse. We were never made aware that picking it up ourselves would void our warranty. I've never heard that a buyer could not pick up a product from a store without voiding the warranty. Thankfully, we did purchase an extended warranty. However, there assistance is still to be determined.
the Longview Ashley store is very respectful they give you time to talk omung yourself and you don't feel pressured
Friendly, attentive staff. Had what I was looking for and transaction went smooth.
Geat service and prices for Good product.
The personal is very friendly and helpful.. I am excited and thankful that they matched the online price with the in store price! 😊
They are so helpful! We bought a couch over the labor day weekend and changed our mind about it. They worked with us to get the one we wanted and ended up giving us our daughter's bedroom set for the current sale price as well. Wonderful to work with, and so easy!
Terry Tull was extremely helpful and patient. She was a pleasure to talk to, was never pushy or made me feel like I was wasting her time. If you're needing anything from here ask for her!
la tienda esta muy organizada y personal muy amble
was able to quickly find what I was looking for and purchase. very helpful!
The store is beautifully laid out and the staff is super helpful and friendly. Love shopping there.
Frank at the Longview store is the best!!! Loved dealing with him
Terry is Amazing if you ever want to buy something This is The Women to go too!
Ashley Homstore has great deals that will blow your mind
Our experience was a positive one. Our salesperson Tate was very courteous in letting us take our time with no pressure.
Tate was extremely helpful and non-pressuring. He allowed us to go through the decision making process and was working for his customers for the the best possible outcome. He should be viewed as a valuable team member and a valuable asset to your organization. This has been a positive experience and will probably lead to additional business in the future!!
Great furniture at a great price and great service!
Simply the Best
Great experience shopping and buying from Tate during my recent visit. Excited to get my new furniture delivered.
Always nice to go into a furniture place and get Great Help ! Thanks Tate Wilson for being so kind and helpful !!! Always find what I’m looking for at a Good price !!!
Great experience! Good salesman.
We had good service. We found what we wanted and were not hassled. The salesman Tate was patient with us and very knowledgeable. Everyone was friendly
Browse about an hour and not one person asks if they could help me ! Were they busy helping others ? Absolutely not I even sat and chatted about their lack of service !
I am on day number 40 of no furniture delivery. I was never informed when I purchased this particular sofa that it would take this long for it to arrive. The right hand does not know what the left hand is doing. Received email yesterday confirming delivery on all items for this Friday however I received call this morning that same 2 pieces are still pending until "next week". This pains me to say because I love Ashley's furniture selections but they have might have just lost my repeat business over this.
Great store with great service
Very quick in and out. Answered all questions. Definitely recommend.
Dillon was great. They even allowed me to take a piece home to see if it worked. Extremely helpful and delightful to work with.
The sales person, Redell G Reeal, was great!! He was extremely patient, very helpful, and allowed me time to look on my own some without hovering over me, but also answered all my questions as I needed. The sectional I got was perfect, and I got ten percent off. I would HIGHLY reccomend them, especially with the pricing (it was very reasonable). However, I did only give them four stars because it is going to take four weeks to have my stuff delivered, and they have only floor models in the store, so you can't volunteer to pick it up in order to get it sooner. If my furniture comes in sooner, I will come back and add the fifth star.
Sales person was very nice and knowledgeable of the merchandise. Delivery men were on time and very careful and handled my issue with professionalism.
The salesperson was real friendly and patient as I looked around.
If you are expecting your furniture in a timely manner....FORGET IT. Don’t get rid of your old furniture before the new FINALLY arrives or you will be sitting on the floor. There customers service DEPT is useless. We spent over 3000.00 in July and here it is October and we just have bits and pieces. Now they are telling us it won’t be here till the end of November. Our sales person (TATE) was nice however we don’t have all our furniture.
We recently purchased living room furniture and a bed at Ashley Home Store. Tate was our sales associate and was very helpful & knowledgeable without being pushy!! The delivery crew arrived at the scheduled time & was professional & fast in setting up everything. We love our furniture and would recommend Ashley Home Store to anyone due to the quality of furniture & positive experience we had.
We loved the selection at the Longview store, and our salesman, Tate, was the absolute best! Can’t wait for our living room furniture to arrive.
I have a really nice variety of furniture that really appeals to my taste
Got a fabulous mattress there with friendly service
Great dinning tables at Longview stores!
Not too good. Salesman was untrained and did not know the company's way of doing business. Could not answer basic questions such as how much is this chair??
AWESOME PEOPLE!!!!!!! Love all the sales people up there! They don&'t follow you!!!! They don&'t pressure you!!! They give you lots of options and buying power. It takes a few weeks for it to come in, BUT, I&'m going to have this for many years to come. What&'s a few weeks worth of wait? Glad I didn&'t settle just to get something sooner.
AWESOME PEOPLE!!!!!!! Love all the sales people up there! They don't follow you!!!! They don't pressure you!!! They give you lots of options and buying power. It takes a few weeks for it to come in, BUT, I'm going to have this for many years to come. What's a few weeks worth of wait? Glad I didn't settle just to get something sooner.
My husband and I went in for a sectional and Worked with Mr. Tate Wilson. He was great! Very kind and attentive and got us a great deal on the most beautiful, soft, and comfy sectional. We also worked with Will and Kortney from Acceptance Now, who were both very welcoming, friendly, and helpful. We will definitely be going back for purchases for Dining and Bedrooms.
We highly recommend Ashley HomeStore for all your Furniture needs. The customer service was excellent, they were extremely nice to work with, and it was a pleasurable experience over all. We will DEFINITELY be going back!!
I highly recommend shopping at Ashley HomeStore. Our host Frank was very professional and did an excellent job at showing us around and helping us find the perfect sofa for our new home. We got an awesome deal this weekend of 25% off. Thank you Ashley HomeStore!
Had a great experience shopping at Ashley homestore. Great prices and found what we were looking for
Was told my furniture would be delivered on 8-9-19 paperwork stated that and everything.I called yesterday on 8-8-19 to ensure the delivery since I NEVER heard from anyone spoke to Gary Weaver told him I had tried to log on he said the site has been down a couple of days but he can look it up so he tells me I'm scheduled for delivery on 8-9-19 between 430p-730p well guess what NO FURNITURE still havnt received a call until I called to check only to be told I'm not scheduled for a delivery until the 16 of August remind u I did paperwork on july 25 here it is I have taken my son's bed down thinking the new bed is coming and its not.This is very unprofessional type of business to conduct so much for my son's Birthday gift.I WILL NEVER DO BUSINESS WITH ASHLEY FURNITURE again🤬🤬🤬🤬🤬
Easy to work with and took care of replacing a damaged desk without any problems.
Terry was very helpful. Can’t wait to get my new sofa!
Friendly helpful people. They deliver when they promise and their prices are good
Tate Wilson is a fantastic salesman and was very patient with my husband and I as we decided which furniture to purchase. He was available to answer any questions or provide a tape measure but didn't crowd us. He alone is reason enough that we'll be back to Ashley. Thank you for the excellent service Tate! Update almost 2 months later - The sales service was excellent however please be aware the service drops severely once you receive your product. The customer service is incompetent and sent us the incorrect parts twice for repairs we needed within the first month. The stitching came up and the arm rest was caving in. We spent over $2500 on this furniture and already had issues 1 month in. The stitch replacement didn't match the rest of the furniture and customer service refused to help us further. I will never do business with Ashley again. I have always been a avid supporter of your products but they are lacking so much quality now and no one cares after the face.
The salesperson that I dealt with was superb he did his job to the utmost and I am very satisfied by
I visited Ashley HomeStore on two occasions recently. Terry was very helpful and patient as she showed me options for bedroom sets. I was very indecisive but she stuck with me and gave me some very affordable quotes. Unfortunately, I was unable to purchase at the time. I tried to order online but there were problems with my account, not received a card, no one could find my account number. So again, I went in the store. This time, Frank helped me and waded through the muck of credit until we got answers. I would highly recommend the Longview stores.
My wife and I went to the Longview store this past wee . Tate was helpful and professional. We feel really good about the furniture he helped us find. We will be back!
Tate and Frank at the Longview location were very professional and helpful! Made our buying experience enjoyable!
Michael and Jeremy were very helpful in helping my wife and I select the right bed and mattress for us. There were some hiccups on the delivery end, and reaching someone by phone to clear up the matter proved to be extremely difficult. This culminated in me visiting the store in person to resolve the issue. At this point we had decided we'd likely not be patronizing Ashley Furniture again any time soon. However, when we decided to go with a split-king setup after our trial period ended, we received exceptional service that proved the store deserving of the great reviews they have, and I fully intend to do business with them again in the future. Thanks again Jeremy and Michael!
Great people
We love Scot! He is knowledgeable and let’s us look without “bothering” us. We have purchased our 8 ft long dining table, master bedroom suite and living room sectional from him in the last two months. Can’t get any better than great salesperson, along w pricing and craftsmanship of furniture.
Frank Allen was our sales associate and he was great. Thank you Frank
Terry was very helpful and patient. We spent lots of her time looking at many different couches and she was so great. She took the time to meet our needs. Andrea at the counter was super helpful as well. Both ladies cared and met our every need. Thank you again Ashley’s furniture, this is our third purchase with you and there will be more to come.
Above and Beyond Great Customer Service!!! Terry was very helpful and patient. We spent lots of her time looking at many different couches and she was so great. She took the time to meet our needs. Andrea at the counter was super helpful as well. Both ladies cared and met our every need. Thank you again Ashley&'s furniture, this is our third purchase with you and there will be more to come.
Above and Beyond Great Customer Service!!! Terry was very helpful and patient. We spent lots of her time looking at many different couches and she was so great. She took the time to meet our needs. Andrea at the counter was super helpful as well. Both ladies cared and met our every need. Thank you again Ashley's furniture, this is our third purchase with you and there will be more to come.
Knowledgeable and polite. Courteous and cordial. Would recommend to all.
Tate was extremely helpful without being pushy like experiences we have had furniture shopping at other places. Great buying experience!
There’s likely not much more important to customers than interactions with businesses that involve gold-star customer service.
I first went on line to see what Ashley had to offer as far as varieties and prices, so decided would go to the store. The moment I walked in to the Longview store I was immediately met by a friendly gentleman with the question of what can I do to help you? I stated I wanted to look around for a bed and The gentleman said OK, and gave me the chance to look at everything without following me everywhere, There was so much to choose from in the store, but I found what I wanted. Mr Weaver put everything together efficiently and in a timely manner so that the overall process of finalizing the sale was not stressful. I will go back, best store ever.
Such an easy experience! My wife and I shopped online first and had an idea. I literally went in at like 3 pm one afternoon, sat down with Garrett, my super-awesome salesman and he went through the whole list with me, ordered every piece, quick and easy and helped with all of my finance options! I walked out in less than an hour with furniture on it's way to my home! We will definitely buy with Ashley again!
The service at this store is amazing, the atmosphere was friendly and the employee who helped made us feel welcome. We ended up finding the perfect living room set that same day.
Purchased a sofa and kitchen table! Tate was very informative and provided excellent service.
Manager Jeremy cares enough to go the extra mile to make sure customers at his store (1200 West Loop 281) are satisfied. My daughter and I came into the store for a second time just because this Manager took good care of us the first time!...he really worked with my budget...never mentioned his position, so I assumed all the time that he was just another Salesman!...and this second time, we tried avoiding other Salespeople, thinking that we already had "our" salesperson, but didn't see him around....so, when we're about to leave, we noticed Jeremy was there, made little conversation & kindly he encouraged us to show him what we were interested in....by this time, a Saleslady is right behind & he's telling me that she'll take care of me... (but I didn't want anyone else taking care of us!)...so I had to ask: "why are you leaving us with her??"....he humbly responded: "I'm the Manager...but she'll take good care of you"... I was like: what!?!?.... And she sure did: Terry gave us great customer service.... everyone is friendly and helpful....even Tate!...lol...great experience at Longview Ashley HomeStore.... I'm sure we'll return!
Our salesman was very thoughtful and very knowledgeable and patient. He was able to answer all our questions.
This is worst experience. Terrible customer service. Pretty much told us they don&'t care. We drove 2 hours to meet the delivery truck. It never arrived. No phone call! DO NOT BUY from Ashley Furniture. What a scam of store!!!
Great place! So affordable and accommodating! Frank and Michael were so helpful and had so much patience with us being first time buyers!! We will be going back for all our home needs in the future!
Store Manager Frank and sales associate Brad were extremely helpful in helping my wife and I choose an amazing daybed and mattress today. They made it so easy and we were able to find the perfect daybed for our guest room. This our third time buying furniture from Ashley HomeStore and everything that we’ve purchased has been amazing quality and is still in use today after several years. We will definitely be shopping here again in the future. Every employee here is polite and extremely helpful.
This was our first big purchase together and we went shopping for a couch. Mr. Gary sat with us for HOURS figuring out a way to get us approved for financing to help establish credit for my husband. Then we fell in love with a sectional and chase set and Mr. Gary made it happen for us. The entire staff was insanely sweet. Thank you all for being so kind and helping us purchase our first bi piece of furniture. We will be back !
Worked withTate today and he was phenomenal... incredibly patient as we had a few indecisive kiddos. We were able to furnish our entire home at a very reasonable price... we will definitely recommend this store to others & will return for any additional future purchases
Worked withTate today and he was phenomenal... incredibly patient as we had a few indecisive kiddos. We were able to furnish our entire home at a very reasonable price... we will definitely recommend this store to others & will return for any additional future purchases
Id give it a 5☆ but they cant get our furniture in until October. Huge downer! Back for an update... Michael fixed ot where we can have our new furniture mid july and we got a new rug to complement the couches! Super excited to see it all put together thank you Michael for being patient and not pushing us. We will be back again hopefully Michael will be there :)
Worked withTate today and he was phenomenal... incredibly patient as we had a few indecisive kiddos. We were able to furnish our entire home at a very reasonable price... we will definitely recommend this store to others & will return for any additional future purchases
Excellent customer service by Frank. He stuck with my husband and I even through our constant mind changes, and made sure we were getting exactly what we wanted.
Great service! Great prices! Great all around! Looking forward to getting more furniture soon!
Stopped in Fri 6/21/19 looking for a lift recliner. The one on the floor fit my desires, so I bought it. Michael, the sales person, was professional and nice to deal with. This has happened before at Ashley. Several years ago we looked for a bedroom set, found one and are still pleased ! KEEP UP THE GOOD WORK!
I've worked with two salesmen at this store and both were very kind, knowledge, and understanding. The first, I was looking for a dining room table back in February. I came back today for couch, and ended up with a heck of a deal on a living room set! They listen and are patient. Also, the one who sold me the table remembered me, including conversations. So that shows me they care about their customers.
Received Great service by Mr. Tate Wilson in Longview TX location! He greeted us so nicely and was very patient as i looked throughout the entire store to furnish most of my house. Found everything I was looking for, will definitely come back!
Great service I definitely recommend
I had looked online to see what I wanted. I knew I wanted a recliner and a sofa. Found what I wanted, went into the store and told the salesman. He took me right to it. It was exactly what I wanted. I was never pressured into anything else. Now I can't wait for it to be delivered!! I am so excited!!
The salesman that help me was so nice and efficient.He walked around with me for an hour I know, being nice.If he can put up with me he can put up with anyone, this is the 3 time I've bought from Ashley love your furniture and the prices.Grwat furniture for great prices! Thank you so much!
scott was friendly, courteous and very informative. i was well taken care of. will definitely go back.
Huge store with a variety to choose from. Very friendly staff Tate and Heather really made it a very easy process!!!
Beautiful store, employee was helpful but not too pushy like some salesmen! Will go back when I’m ready for more furniture!
Found our perfect sofa. I had quite a few questions and Heather was able to answer them all. She was very knowledgeable and when we need more furniture, I will go back.
Went in to look for a new couch and ended up finding one the wife and i actually agreed upon and the salesman micheal was super helpful and didn’t hover like most salespeople do at places. Didn’t even get bombarded by sales when we hit the door they made there way over at leisure and allowed us to look and “make ourselves at home”. And when we were ready to buy micheal was super helpful and was everything you’d want from a salesperson. He probably coulda sold us a house full of furniture if we woulda let him he’s that good. Thanks again micheal cant wait to get our “party sofa” and chair in.
Frank Allen was a great salesman. He was professional, displayed great customer service and efficient. Thank you Frank Allen.
My experience at Ashley HomeStore, Longvew TX location, was amazing. It has been several years since I purchased furniture unsure what I really wanted. Tate Wilson helped me with my decision and was absolutely awesome. After leaving the store I looked up one of my items on line and found it had a special price. I turned around and went back to the store. Tate and the desk staff were great. They credited me back the difference with no problem. I will have no problem referring people to the Longview location. They are all attentive and very helpful.
Thank you Ashley furniture for hiring Michael at the Longview TX showroom. He is absolutely amazing!! He understood what I wanted and helped piece together the perfect living room for our home. I can't wait for it to arrive. Thanks Michael!!!
Very Helpful and friendly. Exciting to shop here for my first apartment! I would come here to shop for furniture all the time.
We had a great visit and got a great deal on a couch set! Terry was very helpful! She matched the sale price online. She was kind and easy to work with.
We just purchased new a new bedroom set for our son. We walked in knowing exactly what we were looking for and our salesman Tate Wilson we very helpful and made our purchase simple and easy. Also a delivery date within a reasonable time frame was given to us. We will definitely be back when looking for our master bedroom!
HORRIBLE customer service.. spent over 1,000 dollars & had our furniture delivered to our home, the delivery drivers left us with damaged walls and will obviously deny it to save their job. If you EVER have furniture delivered make sure you video tape them damaging your walls because that’s the only way they’ll fix them! Terrible. Will NEVER be purchasing from them again. Spreading the news to everyone I know that Ashley Furniture does not care about their customers after 2 months of being told they would accommodate us.
Tate Wilson did an excellent job handlings our needs,very friendly and extremely knowledgeable about prices and deals. He’s our go to guy at Ashely furniture store now!
i was good
Walked into the store knowing exactly what I was looking for and Tate Wilson was incredibly helpful. I have shopped here several times and he is definitely the most friendly and knowledgeable!
I highly recommend Ashley HomeStore from the staffing to pricing to making sure with whatever l was purchasing l was comfortable with. Mrs. Heather was my sales person n she was more then amazing not to mention they closed at 8pm l so happened to walk in at 7:30pm l said if l needed to come back after l got all my information.. Well needless to say Mrs. Heather told me, “ No ma’am your ok let’s get you taking care of” and that’s just what they did l didn’t leave till 9pm n not once did any of the employees attitude change you guys are amazing..
my sales person was Tate Wilson 111 he was great great store
Frank Allen did a tremendous job helping me find the right furniture for my home. I spent probably 4 hours with him on two different occasions. At one time I was ready to give up and he was the main reason I decided to buy and I was completely happy with my time spent there as well as money
Went entering the store I was greeted and made to feel that this was the store I needed to purchase my furniture. While looking to make my purchase I was not rushed and each one of my questions was answered perfectly great experience.
I had an AMAZING experience with my local store! My sales associate, Sherry, was patient with me as I made my choices, she explained all of my options, texted me to tell me about a great 2 day sale, and helped bring my vision of my master bedroom to life! I would strongly recommend this store, and be sure to ask for Sherry!!!!
Great experience!! Gary Weaver was very knowledgeable and made the purchase a good and easy process. We will definitely be buying more from Ashley's Homestore!!
Michael went out of his way to make sure I was help and taken care of to find and buy what I was looking for
Great customer service, i really recommend you to buy all your furniture in this place. Micah did a great job taking care of our needs. Thank you and I’ll see you soon!!!
I found the whole buying process delightful, my sale lady was very nice and sweet. The furniture came when they said and the delivery personnel was very nice and polite. I’m so happy with my new bedroom furniture even the payment isn’t so bad. thank you Ashley Home Store for my wonderful experience.
I recently shopped at Ashley Homestore in Longview and Tate Wilson was incredibly helpful in getting me all of the pieces I needed at great prices, as well as taking the time to go over many different sofa options and he really listened to what it was I was looking for. Great experience! I’ll be back!
Gary was very helpful and knowledgeable I will recomend all my friends and family to get their next furniture purchase from Ashley..
My experience was so rewarding, micheal th sales person was over th top with kindness an options about my purchase. Wish there were more people like him! He's a +10. Th finance department chasty was wonderful also. Best experience in yrs
Frank was a great help! He crunched numbers tirelessly and was very patient!
The quality you get for the price is remarkable. Plus, the staff goes above and beyond to answer any questions, and they make the experience enjoyable because they enjoy what they do. They go out of their way to find a product that meets your needs.
The quality you get for the price is remarkable. Plus, the staff goes above and beyond to answer any questions, and they make the experience enjoyable because they enjoy what they do.
If I could give 1/2 a star I would. First, bought a sofa and loveseat to be delivered over a month later, purchased the end of Jan and to be delivered the end of March, while waiting for that to be delivered purchased a dining table set. The dining table set was delivered a week before the couch was to be delivered. The chairs wobbled bad like one leg was to short. I called the salesperson who told me to "call me with any issues and I will fix them because I am the person who usually does that" when we purchased the items but guess what? now he gives me a number to call. I called it, I was put on hold for 20 minutes just to be told someone will call me in 48 hrs to schedule a time to come out to fix the chairs.....it's been over 48 hrs and still awaiting that call to get my chairs fixed. Today the couch and loveseat were to be delivered but guess what the loveseat came but no couch. Called the salesman who said call the number again, of course. Called the Assistant Mgr of the store who said he would call back but it has been 4 hrs ago and no call back yet...hmm. I called the number which by the way is supposedly for the Guest Response Team. The lady on the phone told me the couch wasn't in....what it has been over a month I said and you called me to schedule the delivery so how can it not be in. She said she couldn't help me but they would call me when it came in. I have purchased from Ashley in the past, actually in Indiana, great experience is why I went there again but this time in Texas I can honestly say I will never purchase an Ashley product again and hopefully I will get my couch and get my dining chairs fixed before request my money back. Update - it's the next day around lunch time and the Assistant Mgr never called back. My husband called this time and spoke to the Store Mgr who stated the couch will be delivered 2 days from now. Not quite the resolution I was seeking as the couch needs to be delivered today, not 2 days from now, maybe they need to pay me the $139.99 delivery fee I paid them for me having to arrange my schedule to be home for the delivery. Oh, also still haven't heard about fixing my chairs. This has been a nightmare but i have learned by lesson.
As soon as we entered they were super helpful. I’m excited for my furniture to arrive.
If I could give 1/2 a star I would. First, bought a sofa and loveseat to be delivered over a month later, purchased the end of Jan and to be delivered the end of March, while waiting for that to be delivered purchased a dining table set. The dining table set was delivered a week before the couch was to be delivered. The chairs wobbled bad like one leg was to short. I called the salesperson who told me to "call me with any issues and I will fix them because I am the person who usually does that" when we purchased the items but guess what? now he gives me a number to call. I called it, I was put on hold for 20 minutes just to be told someone will call me in 48 hrs to schedule a time to come out to fix the chairs. . . . . it's been over 48 hrs and still awaiting that call to get my chairs fixed. Today the couch and loveseat were to be delivered but guess what the loveseat came but no couch. Called the salesman who said call the number again, of course. Called the Assistant Mgr of the store who said he would call back but it has been 4 hrs ago and no call back yet. . . hmm. I called the number which by the way is supposedly for the Guest Response Team. The lady on the phone told me the couch wasn't in. . . . what it has been over a month I said and you called me to schedule the delivery so how can it not be in. She said she couldn't help me but they would call me when it came in. I have purchased from Ashley in the past, actually in Indiana, great experience is why I went there again but this time in Texas I can honestly say I will never purchase an Ashley product again and hopefully I will get my couch and get my dining chairs fixed before I request my money back. Update - it's the next day around lunch time and the Assistant Mgr never called back. My husband called this time and spoke to the Store Mgr who stated the couch will be delivered 2 days from now. Not quite the resolution I was seeking as the couch needs to be delivered today, not 2 days from now, maybe they need to pay me the $139. 99 delivery fee I paid them for me having to arrange my schedule to be home for the delivery. Oh, also still haven't heard about fixing my chairs - I will try to email Corporate as the Business Mgr suggested below my review. This has been a nightmare but i have learned by lesson.
Mr. Tate Wilson III did an amazing job at getting me everything I wanted at the best price.
The salesman was very patient, professional and knowledgeable. I will definitely be visiting the Longview Store again. Also, I highly recommend Tate Wilson, as a salesman.
Always have great stuff. Very nice and the latest styles. Also the guy who help me had an awesome personality. Recommend.
Great experience. We truly loved our salesman Michael Alvarado. He was friendly, comical and he expedited things at a fast pace as not to hold us up to long. He truthfully answered all of our questions and gave his honest opinion when we ask. What a great salesman! Loved the layout of the selling floor! Kudos to whom ever did the decor .
My 1st time an it was great
We are relocating and while shopping at Ashleys, Tate Wilson was very patient and accommodating. He patiently followed us through the store taking very detailed notes on the products we wanted. When it came time to make our purchase Tate made the experience painless and quick. We are expecting our new items to arrive on April 9, 2019. Thank you Tate
Amazing Showroom and great friendly staff!!!
We are relocating and Tate Wilson was very helpful. He patiently walked through the store with me taking very precise notes. When it came time to place our order Tate walked us through the process making it painless. Our expected delivery date is 4/09/2019. We are very excited and so happy. Thank you Tate
We are relocating and Tate Wilson was very helpful. He patiently walked through the store with me taking very precise notes. When it came time to place our order Tate walked us through the process making it painless. Our expected delivery date is 4/09/2019. We are very excited and so happy. Thank you Tate
Went to Ashley's last night for my son to get a couch. They had to order it which is fine. But then told me we would have to pick it up in Tyler. We shopped in Longview for a reason. If I wanted to drive to Tyler I would have went shopping in Tyler at better furniture stores. I had the option of delivery but of course they were going to charge. My son lives 5 minutes from the Longview store and we have to drive an hour to Tyler get the sofa then drive an hour back. There should be a sign out front that lets everyone know that this is showroom only and that furniture will not be picked up from this store. Or offer free delivery. I will not ever shop Ashley's again and will let all my friends know not to go. Make the Drive to Tyler and shop better stores.
Buying furniture in Longview and then being told you have to drive to Tyler to pick it up or pay to have it delivered. You are better off shopping somewhere else in Longview or just drive to Tyler and shop the better furniture stores they have. If i wanted to drive to Tyler I would have shopped in Tyler. They should have a sign outside thats says Showroom Only!!! will not shop Ashley's again
MY son needed a couch for his apartment, found one at Ashley's IN LONGVIEW. We were not told until after he found one he really wanted that we would have to pick it up in Tyler. We could have opted for delivery but that was $100 and my son was on a budget. We have 3 trucks in our family why would we want it delivered. So Our only choice was to have it ordered and go pick it up in Tyler. If I wanted to go to Tyler I would have drove to Tyler and shopped there and probably at a different store. There is no sign outside that's says that the Longview store is only a showroom floor and that there is no furniture available to you there. you can only pick it out there. Then you option is to have it delivered which they charge you or drive to Tyler and pick it up. Now in 2 weeks I have to take around 3 hours of my day and go pick up furniture that the store in Longview is only 5 minutes away from my sons apartment. I was very upset when I left and I will never shop Ashley's again. If all your furniture goes to Tyler then delivery should be free.
Great showroom! Very full of all the latest. Helpful staff! Great prices
Awesome showroom loaded with all the latest and greatest! Friendly and very helpful staff. Sherry was the associate who assisted me today and she was the best! I found everything I have been looking for and am very happy. I highly recommend this store.
Excellent customer service! The manager special was greatly priced.
I visited the store with an open mind to get some knowledge of new mattress technology and advancements. The Sales Professional, Gary Weaver, took a few minutes to ask us some qualifying questions, then proceeded to let us try out four different mattresses. While we were trying the mattresses out, he was explaining the technology behind the mattress in a way that we could understand. After a short period of testing different mattresses, we found the one we loved and made the purchase. Gary was an important piece of the mattress purchase process and when we purchase some furniture in the near future, we will definitely lean on his expertise to get what is best for us.
good selection of styles and very good customer service, yay Tate!
Horrible service. Spend a great deal of money & they send the wrong piece & make you wait weeks longer.
Been on the search for the perfect sectional sofa to accommodate our family of 5. We went to Ashley and browsed for a while with the help of a salesman who had information for every piece we happened to glance at. We actually left the store to think about our purchase and ended up going back due to not being able to stop thinking about the couch we found as well as the helpful service we received. On return, we were helped by the same salesman who made purchasing the couch pain free. The service was wonderful and not overbearing like most places you go. The couch itself is super comfortable and with their amazing protection plan I'm not afraid of the stains that are inevitable, because they will come fix it. Wonderful shopping experience.
I was in the market for a contemporary headboard for my guest room. I didnt want anything &"dramatic&" just clean lines and simple tufting. I was met by the salesman Tate who was able to show me the perfect low profile modern headboard. I was happy to hear as he ordered it for me, that it was only a two week turn around for the set up and delivery in home. I am patiently waiting for the arrival of the new upholstery piece and will leave a follow up when it is delivered to my home. Thank yous to Tate for his professionialism, good sense of humor and making this a painless transaction!
Absolutely love this store! If it weren't for Mrs.Sherry we probably would have left without anything. She is great! definitely reccomend asking for her service..! Just the best place to go for the furniture buying experience!
I fell in love with with store & everything they have to offer! Great employees and customer service! will definitely be back!
Sherry really helped me out and got me exactly what I asked for quickly!
My husband and I bought a gray sectional and it was extremely comfortable! The price was very reasonable and the service was spectacular. No pressure sales! If you are in the market for furniture, be sure to ask for Tate at the Longview location!
Great store in Longview Tx. We received excellent customer service from Tate Wilson! Thank you!
Very friendly. And they had an actual sleep Dr.. 😂😂
Great deals great selection
Nice selection.
Service was great, didn’t take long for a rep to approach us and offer help Micheal one of the workers helped us look for a bedroom set that we ended up purchasing as well as a new mattress. The paper work also didn’t take long it was quick and easy thanks you to the great people who work there.
Large selection, we found exactly what we wanted. Gary was very helpful.
We have been looking for a new TV stand and found what we liked at Ashley, but wanted to look around before making our final decision. after 2 weeks of looking, we retuned and not only did Sherry remember us, but she remembered exactly which stand we wanted. Very causal, no high pressure sales, she was excellent.
Very nice and professional, not hurried in any way
Sherry was very helpful and never pushy. She did everything she could to get us the best deal. I will be returning to this store in the future.
Great store and received great customer service by Sherry! Highly recommend.
My husband and I went in to find a bed, chest of drawers and end tables and was luckily greeted by salesman Tate Wilson. He helped us find the perfect set and then asked if we needed a mattress. And of course we did. My husband explained my back problems to him and he took us to the absolute perfect mattress. This was the most awesome experience I’ve ever had in buying furniture. I very highly recommend “Ashley Home Store” in Longview if you want a great buying experience. #best experience #great salesman #onehappylady
The service tonight was excellent ! Placed my order easily - I would recommend anyone to shop there - Longview Texas Store
Sherry in the Longview store was great to work with.
The sales staff was excellent. Had just what we wanted. Will be a repeat customer.
Friendly sales people. nice selection and found just what we were looking for. will be a repeat customer. Longview Ashley's
really nice furniture and friendly sales people.
Enjoyed shopping here no high pressure salesmen following you around , but always nearby to help
Sales staff was excellent no hovering but close enough to answer questions. Had just what we wanted and we had been to 4 stores before Ashley's. Will be a repeat customer.
It was pretty busy in the store while I was there. The manager told me they were short staffed but there seemed to be plenty of stays walking around. I was there for about 10 minutes before I was spoken to. They were having a good sale and I did end up purchasing furniture. I did not feel pressured into buying. Felt like he explained all my options thoroughly before purchasing my couch.
Ashley HOMESTORE in Longview tx was very helpful and kind...I love how they have a large verity to choose from and not to mention the way they decorate each piece and have it displayed. I highly recommend shopping at their store.
Nice clean store, friendly sales people, good selection of chairs at various prices 200 - 2000. After looking at several stores and several hundred chairs, opted for a $500 model, (on sale) it was the most comfortable, as well as best price. Was $60 cheaper than laz y boy for a 55 mile delivery. Wife enjoyed the smell of store. Update 2023, back for a couch, friendly staff and good service, would recommend again.
Daughter bought furniture
The instore staff were very nice and helpful. And the delivery guys were careful moving my bulky furniture into the house! Thanks
Friendly staff. Didn't have the model in the store I wanted. Will order online.
Lots of options and very professional staff. Gary made it extremely easy and never once pressured us or stayed on top of us as we walked around the store. We are repeat customers and will definitely be back whenever we are looking for more furniture.
We were helped immediately and given so much information on current sales. We wanted more time to think about it so he gave us his info to call or stop by again. We came back the next day and got an even better deal because of online prices so he matched it. We will definitely be going back for more furniture when needed!!!
Service was fantastic! Thank you for helping me pick out my new furniture. Will most definitely be back to purchase more pieces.
Large selection of furniture with a sales staff that was helpful and not pushy. We bought new living room furniture and for $99 had it delivered, which was very convenient. They also have good warranty options which I normally don't bother with but theirs was reasonable for the price. Should check them out if you're shopping for new furniture.
They work well with you. I had two great sales people. And great at financing.
First big purchase of 2019 for us was an awesome new Sealy mattress! Great big thanks to Debbie for helping us get the best deal on the best mattress!
I recently purchased furniture from Michael Alvarado at Ashley HomeStore in Longview, TX. It was a wonderful experience, the customer service was fabulous and the store was clean and well put together.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
