Ashley | Longview, TX 75604

Friendly, thoughtful, and helpful. Service was excellent.

Please don’t purchase any furniture from them. They do not honor their warranty. We bought a whole living room suite, paid for it in full, a bed room suite, it’s paid for and then we purchase a dinning set. We’ve paid a total of 1500.00 in the extended warranty’s and they don’t even honor the manufacture warranty. The paint started chipping off one of the table chairs and we purchased. We called them to get an appointment set up to have someone take a look to either repair it or if need be replace it. The guy I spoke with even gave me a reference number. So one month goes by and no call back to get this taken care of. I call back and the guy that answered was very rude and kept speaking over me. I told him I had a reference number from the last call I made, he said, there’s no mention of this call. I said, I have a reference number again to which he just kept saying there was no record of the call. Then he tried to say that someone came to our house and we weren’t home. I said, no no one ever called me back to set up an appointment. So I called the local Longview store where we made our purchase, told them the situation to which the guy said, we aren’t responsible for the repair and there’s not much we can do, but maybe make a call. So in all it’s been nearly 2 to 3 months with no response.

Diane was awesome. Helped me find the perfect furniture. She did not rush or pressure me.

Ashley's has a wide selection of furniture choices and price ranges. Coby provided excellent customer service, and even thanked me for my purchase. I was very pleased with my purchase and service.

Wonderful service from Dianne and found what I was looking for.

So helpful and very quick. Very pleasant to work with!

Purchased a bedroom suite and mattress. Felt the mattress was more than I wanted to spend but paid to have furniture delivered so best to get mattress there too. Did get 20 percent off for Presidents Day sale. One piece I found to be damaged after delivery, have called but no answer or results to replace yet.

Rob was so helpful and patient. There if I needed him but allowed me space to browse and did not try to pressure sell as many salespeople do. I highly recommend this store!

Coby Lee was our salesman, he was great! Never pushy and very helpful!