Ashley Store Longview, TX

I explained what I was looking for and the salesman was able to help me find find the living room furniture that worked for me.

Dereck was incredible and we will continue to shop with y’all. He deserves a huge raise, such a great asset he is to your company!

Ashley furniture never disappoints. Derek was quick finding exactly what we wanted and patient as we were working through a weird product replacement claim through the damage protection plan we purchased. We will always be Ashley people.

Great customer service. Very knowledgeable!

I believe the assistant Manager James could have given us a perk for spending the amount of money that we spent in the store! But our associate Tate was very patient and helpful. I know when we shop at Ashley’s again we will ask for him! There should be some kind of perks or incentives given when you spend the amount that we spent! Thanks!

Salesperson was very cordial and patient. Was not pushy but was readily available to answer all of our questions.

Had the best service ever!! Jordan went above and beyond to make sure all expectations were met. His leadership team was very supportive as well. Will return again in the future.

Michael was fun and informative. We enjoyed his professional service and friendly nature. No pressure and ready to help

Our experience was wonderful. Our sales rep, James was very helpful, respectful and patient. We are excited about our purchase and cannot wait to get it delivered!

We always come back because the people are so nice and the furniture last forever!

Treated very good at Longview store.

Excellent service. Michael was so helpful and very knowledgeable of all the products.

Michael was very helpful. I would definitely use him again and recommend him to my friends

My salesman Michael was polite, friendly and extremely helpful! He definitely went above and beyond.

James and Michael were great to work with. They really knew their stuff

If you are looking to buy furniture, this is your place! Amazing customer service! They work with and make sure you get what you are looking for and that you are satisfied! Highly highly recommend ☺️

The salesman Jeff Bridges was great but the rest of the experience is leaving me sour. Bed was delivered with one wrong bracket. Driver just wrapped back up to put back on the truck like who cares.. The store was no help. Talked to someone over the delivery guys phone, now he won't call us back and all other phone numbers are maned by robots Absolutely zero customer service after the sale.

Good furniture shopping experience.

Justin was very helpful and knew what he needed to make the sale.

D Anthony was very helpful and not pushy

My salesman was great, delivery guys were great. BUT, there was a mix up on part of our bed frame and no one wanted to help. I called several people and got no where. We fixed it ourselves. And did not hear back from Ashley’s at all.

The salesperson at Ashley was very polite very honest and quoted me a very good price on the furniture I bought I would highly recommend Ashley Furniture for future sales

James, the salesperson was very patient kind helpful, and knowledgeable

This place DID NOT hover! Jordan greeted us immediately and let us know what deals they had and the basic layout of the store. We were able to walk out of there with the best deal and without being harassed!

Jordan was suuuper helpful!! We went in with the mind that we were going to need to go to different places to get all we wanted for the best deal… BUUUT, Jordan was able to get us ALL we wanted right there for a great price!

Tate was amazing. He was very detailed and helpful.

Great customer service! Fast and easy shopping experience as always!

Friendly and helpful for everything we asked for.

I had an awesome experience Michael was extremely knowledgeable and very helpful in getting us what we wanted.

Derrick was amazing. He really listened to our needs and was very knowledgeable about the inventory! Will definitely go to him for any future needs!

Their sleep expert provided great customer service! Went back just to buy pillows because of him.

I would give less stars if I could! Biggest nightmare ever ordering from Ashley! We order a bed that was in stock only to wait a month and a half for them to finally get us scheduled for delivery. Then didn’t even deliver the bed because somehow we didn’t get on the truck schedule so we rescheduled for a week later for them to not even deliver the entire bed! Forgot to bring a side rail and all the bolts to even put the bed together! Only to be told we would have to purchase another side rail which isn’t the case. Needless to say we still haven’t received the rest of the bed that was “supposed” to be delivered to the store which it was not! So still almost two months and no one can seem to help or even have the slightest clue what is going on!

Great service with James Sleight! Would highly recommend him and Ashley Furniture.

Awesome service. Ryan was very helpful

Tate was so helpful, professional, and kind! Michael, the sleep professional, was just as amazing. He was so sweet, very informative, and understanding.

The salesman at the store was great, the delivery guys were good, BUT the repeated text trying to confirm the delivery date never ended, I replied at least four times that the date was good, they never stopped sending me the same text over and over, finally just started overlooking them after going back to the store and having the salesman reset the delivery,

Excellent service and customer care!

Taylor was the most awesome sales representatives I have been associated with in a very long time. She never hesitated for one second when I asked oh will you show me this or will you show me that. Overall, it was a fabulous experience. Will definitely return.

Very nice and helpful customer service was excellent

Great service from Taylor

We went to the Black Friday sale. The salesman “assigned” to us must have just started the job. He wasn’t sure what was on sale and it took quite a while for him to find things. Spent much of the time looking things up on his IPad. Overall, it was a VERY slow process. While I may shop there again, I would be careful and more outspoken about the salespeople helping us.

Excellent service and prices

Excellent

We had a wonderful experience today at Ashley Furniture in Longview. Everyone was very kind and accommodating, but special shout-out to Jordan who guided us through and got us a great deal on some furniture for our office, and to Kenneth who was so helpful, honest, and made sure all the stuff we took away with us was secure.

Great experience today with Derrick. He was an outstanding salesman. He didn’t try to force me to purchase and was patient with me. He answered all of my questions and made my buying experience a great one!

I am so excited about the purchase of my new dining room table. I homeschool special needs children in my home and so excited they will each have a drawer for their work and supplies. This is my 5th Ashley purchase. I am always pleased with their products and I am able to afford my purchases with 0 down and 0% 60 month promotions. Derek in Longview is also a great sales person. Go get something great for yourself! You deserve it!

Wonderful experience! Jordan was very helpful. I found something I wanted for the right price, size and color.

Michael is awesome

Entire Team are welcoming ! Ryan and Derrick are the best and they both were extremely patient throughout my entire shopping experience!

Super pleased with the Ashley experience. Finally upgraded the bed and joined the Tempurpedic lifestyle. Been sleeping peaceful with the zero gravity which is a wild concept until you experience it. Getting cradled like an eight-pound, six-ounce, newborn infant Jesus, who doesn't even know a word yet -- little infant, so cuddly but still omnipotent is the way to go. Treat yourself with some new furniture yall.

Jeff Bridges was very knowledgeable we tried out different recliners for my husband who is handicap he answered all our questions.

The staff was very helpful while not hovering right on top of us while we were looking At different options

I had a nice young lady meet me as soon as walked in with flyers on there store. I already new what I wanted so she was right on it and was very helpful and knowledgeable of the product. She took care of me with no hassle buying. Loved my experience.

Customer service was great, they really helped us find the right setup for our needs and we're super polite and friendly.

My sister and I had a great time planning for our future home. Hopefully, God will make a way.

GREAT store customer service! WORST WORST WORST delivery service. I requested morning delivery because we can't in the afternoon. Three weeks in a row they kept kicking us out of the route because (based on what they said) orders are delivered geographically. After three weeks of rescheduling, frustrating robot calls, and texting with nobody knows who, we had to cancel the order because we just got tired of receiving the same answer over and over: "We can reschedule you for the next week." Besides that, they punished us by canceling our previous purchase protection credit. Thier reason: "You are canceling the order; then you don't need your credit." What kind of customer service is that one? Please! So, they don't work for the customer, however, we pay the broken dishes!

This is the best sales service I have had! James Sleight was amazing stayed with us late one night helping us figure out what we wanted went through every detail with us about the furniture and perks. We ended up because it was late finishing up a couple days later. Professional and helpful and Jordan Epperson helped finish up the purchase with James. We were impressed by their knowledge and attention to the details of what we wanted. Thank you James and Jordan for making our experience unforgettable.

My first time going Ashley furniture store the astmophere was very pleasant had pleasure of meeting MS.Taylor she was very helpful in helping me to purchase mattress and a very nice person to do business with.

Go Tater Go...Ask for salesman Tater..Nice guy . He'll take care of you.The manager was nice to .It's a no pressure environment.They don't hover over you.Need a question answered they are there.NICE FURNITURE WELL MADE GOOD PRICES!

Bought new dining table and chairs. Table not level. 3 broken chairs. Have been told it would be repaired and nothing but silence since then. Customer service is horrible. Every time we call they say that it’s been repaired. It has not. They said they would send parts. None received. If I wanted furniture that needs repair I would have bought at a garage sale

Michael was the absolute BEST !! Not pushy and very informative on EVERYTHING! Very happy with our purchase!

Tyler was very professional

Ashley's Furniture in Longview, TX always has great furniture and a wonderful sales team. Thank you, Tate for helping me find what I needed.

Ashley has been my favorite furniture store for several years!!

Excellent service and knowledgeable of inventory.

The representative was great, he has customer service down pat. HOWEVER, CHARGING FOR DELIVERY FOR EACH PIECE INDIVIDUALLY EVEN THOUGH PURCHASED TOGETHER AND GOING TO THE SAME ADDRESS IS A RIP OFF!

Jordan was very nice, informative, and helpful. Everyone that we came in contact with at Ashley was very friendly and helpful.

It was the best ! Friendly staff and very helpful

Was very professional and extremely helpful!

Tate was wonderful!!

We were greeted as soon as we walked in. Tate told us where the dining room suites were and let us browse. No sales pressure to buy. When we found what we wanted, Tate put a package together just like we wanted. It was great experience.

Taylor was very helpful with showing me the table I was searching for and with doing the paperwork. Very friendly and professional.

Sales experience was excellent, there was no sales pressure or any upgrade pressure ,we have been shopping for a couch and loveseat, we were greeted very professionally by TAYLOR, she was awesome and made our experience very pleasant , Ryan the sales mgr was very informative as well. We had looked at several furniture stores and decided Ashley Furniture was our best choice. Our delivery is coming in a few days , Thank you Taylor for a great experience.

The store associates and management were amazing. Taylor specifically is top notch she went above and beyond to help us with our family furniture crisis. We are Ashley Longview customers for life. Thank you all at the Longview location for going out of your way to help our family.

Would give them no stars but this was a low as I could go . Was in store to purchase barstools and wife found the ones she liked . Was sold purchased them and payed in full . Looked at bedroom suite and asked if all items were in stock . Was told that all items were in stock at warehouse in Dallas and would not be a problem delivering them no out of stock items . Payed in full for all items . Delivery was scheduled for Friday of following week . Received text that delivery was on schedule . Driver showed up dropped three bar stools off and said that’s all he had . Called store and was told all items were on back order till mid October. I then ask where hardware was at for barstools and was told would receive them in mail. I told them this wouldn’t work and need a refund on money . Was told then would be a week to receive . Save yourself the headache and pain from dealing with this place as lies are plentiful here. Run and don’t look back .

Great experience……Everyone was so nice and helpful.

Had the pleasure of working with Michael Alvarado again. He was very attentive and extremely helpful . When we need any more furniture we will be going back and working with Michael.?

Michael was a great help and easy to work with…very much a no-pressure sales environment. Great experience and would recommend to others.

Hi Taylor helped me and my husband pick out a living room set. She was sooooo helpful. She made sure that no stones was left unturned. She was very knowledgeable. Her smile was very Bright. I will be going back simply because Everyone was Friendly. Taylor really outdid herself. Ask for her. I promise that you won't be Sorry!

The gentleman that helped us with finding a mattress for my son today was new to the company and he was very pleasant to deal with, he was very knowledgeable about each mattress. We found a mattress for my son. He even told us a place to give our other mattress to.

Sabrina did an awesome jobs helping us, as did the store manager! Kudos to the team at Ashley's. We've been buying from them for over 15 years now.

Taylor was amazing and very helpful! We love our purchase and will definitely be back!

Michael was a breath of fresh air and helped us with all our questions and sale! Highly recommend asking for him if you go in!

Found exactly what I was looking for and a great price and Michael Alvarado was wonderful and extremely knowledgeable.

Tate was awesome!

Michael was very knowledgeable and helpful as always and made it a pleasant and enjoyable experience!

Sabrina is amazing! She was so patient with us and very knowledgeable about all their products. She made sure that we got exactly what we wanted and with the best deals available.

Was great very helpful.

Excellent customer service! Honest and professional!

We had ordered a new dining room set June 21st with a promised delivery date of July 9th. After being texted our order wouldn't be in until July 25th we were texted on July 21st thst we would receive only the 4 chairs and the table would arrive in about 2 more weeks. We are extremely dissapointed with Ashley and after buying from them for years we won't be buying from them again.

Michael was very helpful to us, sense of humor, friendly. He was honest with us, up front, no hidden fees, explained everything to where we will make Ashley our furniture shopping store! Thanks Michael❤

Sabrina was great! She was so helpful and knew all the answers to our many questions. Also, she is a mattress expert. Ask for Sabrina for great customer service! Debbie L.

Echo was great. He didn’t rush us or pressure us and we felt like he did everything he could to help us with pricing and delivery.

Got a great deal and was a very pleasant experience.

Everything was very nice.

When it comes to collecting your money they are friendly. When it comes to repairs they can't help you. I truly don't understand these furniture stores. I purchased this table in 2021 and this happened all of a sudden it can't be repaired or replaced for reasons I don't understand. But I have learned my lesson thanks for nothing.

The Ashley team in Longview was amazing. Derick was professional, polite and extremely knowledgeable in getting me the adjustable bed I was looking for. He and is staff also went the extra mile in getting the bed delivered within 3 days, before I had to leave town. Derick is #1 in customer service and I would highly recomend him.

Very helpful and friendly. Floor salesman was very knowledgeable. Ask for Micheal.

Sabrina was incredible and so full of knowledge.

We weren’t in the store long before we knew what we wanted. The sales lady was very helpful.

Taylor provided fantastic service. She deserves a raise. I had hurt my knee that morning because I had been moving all day. Taylor had me sit and was very kind and sympathetic. Thanks Ashley for employees like Taylor

Great staff and awesome prices

Michael helped us and had such a great attitude and humor! Delivery was sooner than expected so that's why we decided to buy!

Taylor was so nice and sweet helped us with all we wanted and needed will definitely be going back

I had a wonderful experience at Ashley’s.Erik was my representative and he went above and beyond to help us find what we were looking for.He even got the order shipped to us in a short amount of time.I have purchased a 2 mattress’s and a bed here in the last few months and my experience has been wonderful each time!

Mr. Michael was so awesome at breaking down options, styles and colors. Made it very easy for us to make our decision

Came in today (Longview TX) to purchase furniture for our whole house, new build. I was greeted by the friendliest salesman Ekko. He treated us like old friends and made my experience (being 7 months pregnant) so enjoyable. I could tell he made everyone else feel that way, because he was highly sought after. However, the manager (I don’t catch his name) was by far the most UNPLEASANT person. When an employee would ask a simple question, he’d speak to them like they were garbage. He actually did this to Ekko during our experience & I was ready to walk. But Ekko held his composure & took the verbal abuse so gracefully. Shame shame SHAME on ANYONE who feels like they have the authority to treat any human that way. I will be back & that is SOLELY due to what a kind friend I made in my salesman Ekko today.

Enjoyed Michael

Ekko was helpful and found the best discount!!!

Sabrina was so incredible! She is so knowledgeable and helped my wife and I purchase our set of furniture for our home and we couldn’t have been happier with the help we had to make our decisions! We look forward to our delivery this week!

Very helpful staff even looking at house plans and being honest in saying “that will not work but this will”. Even though the original was much more expensive.

Sabrina was amazing and so friendly. Would recommend going to Ashley to anyone.

Our associate was very informative and made our purchase very easy and enjoyable

Awesome job by my salesman. His name is Echo.

Great sales and very cordial a great proce

I could t have been more pleased! I was not hassled by the sales agent, she let me look at my leisure, I left and came back twice more before deciding on a dining set! She was went thru patiently three different options In The Chair styles, even moving them across the floor to see if three would fit on each side of table with the leaf out! She helped get the leaf out. She sweet, going thru all the pricing options if we used all the same chairs or if we switched it up and went with caption chairs and table chairs. She to me was a true salesman of helping you and certainly not pressuring you in any way! I will use her again to sell me furniture!

The visit to Ashley in Longview was successful. I was greeted in a friendly manner and I found what I was looking for. Mr. Tate was great.

Tater, sales person ,was very helpful in locating a dinning room table and chairs I was needing. He was very knowledgable and pleasant to discuss the furniture.

Easy to do business here! Love the product and service.

Michael was very polite and knowledgeable about what he was doing. I recommend to all my friends to shop there

We were shopping for a mattress. The staff was SO helpful, especially Taylor, at the Longview store. All of our questions were answered and we made our purchase. Delivery was set up and is scheduled for tomorrow.

Very pleasant. Tate was excellent - knew his stuff.

The staff is extremely helpful, friendly and polite. They let you browse and explore. Michael and Ekko are excellent!

My husband and I had the best experience at Ashley Furniture in Longview, Texas today. We were looking for a new mattress and bed frame. Our sales representative, Michael Alvarado was phenomenal. He guided us through the world of mattresses with finesse and comedy. We had a ton of questions and he really let us take our time. He was great with our hyperactive 7 year old! He even listened to a few jokes our son told! After we chose our mattress with the bells and whistles, he helped us while we debated what frame to purchase. He was so patient with us as we went back and forth for hours. Anytime we had a question, he was right there with a solid answer. He always made us feel comfortable, but never hovered. We are so happy with our experience, that we will definitely be back! Trust me when I say, ASK FOR MICHEAL!

The instore experience was great and so was Michael. However it has been going on two weeks and I still haven't received my bed. I paid full price for my bed.. over $2,000 and I haven't received anything. I removed my bed from my room under the impression that I was having it delivered by last Friday. I'm currently sleeping on my couch while I'm being given the run around and delays. This is by far the worst experience that I've ever been through with a furniture company. No one has tried to help resolve, compensate, or make anything right. They just took my money and carelessly left me without a bed for two weeks! Never again!

Derick, was the salesperson who helped me. He wasn't pushy at all. He greeted us with a smile. Derick was very helpful and knowledgeable. He is the salesperson you should talk to.

Very good experience at Ashley‘s furniture store in Longview. The staff was courteous and friendly .my sales person ,Mr. Tate ,was very personable and knowledgeable and paid particular attention to my needs in helping me find a suitable piece of furniture as I am physically handicapped With specific needs and requirements for a new reclining chair. I would recommend Ashley‘s Furniture store to anyone who is seriously looking for quality furniture and for quality staff With the customer In mind.

The experience was great i got helped right away .

Tate W. is one of the most patient and informative salesman. I highly recommend Ashley Furniture!

Mr. Anthony had very pleasant personality and was extremely sufficient. I came in knowing what I wanted, he lead me to the right sectional had a few bounces for the feel of comfort. He then went through purchasing process and I was out in lickity split timing. By far the best retail customer service I’ve had in my moving process. Thank you!!

Very helpful

Dealing with Ashley has been a miserable experience for us. We have been waiting for partial deliveries for our sectional for months. Every time we schedule, some random anomaly happens and they force us to reschedule our delivery. At this point, we’re not sure if we’ll ever get the rest of our sectional or not. They’ve cost me vacation and sick days to try and work with their abysmal delivery service.

Always easy. They let you look without bothering you and are always there to answer questions. Top notch salesmen and women for sure!

Great delivery, tables were in great shape.

Great experience. Ekko was our salesman and did great in assisting us with our needs.

Mr. ANTHONY was extremely knowledgeable, kind, courteous, best Southern manners, great personality, not pushy and a great sense of humor. Any mother and his bosses should be very proud having him represent their company. Ashley was the first place I went on quest for a bed and chair. Because he was so great I had no desire to look at other furniture stores and was so happy to purchase my furniture from him. Thank you very much Mr Anthony for being so helpful and making it a pleasure to spend so much money.

This place is awesome and amazing Customer service!!!!! Everyone was so nice you and you don't really find that anymore. Our sale person was soooo amazing!!!! Thank you ashley in Longview

We found exactly what we were looking for and Taylor was an excellent salesperson!😆

Tate was very friendly and helpful. I really felt welcomed. I would shop there again.

My experience was awesome. Prices were very good. As I entered I was immediately spoken to. I would highly recommend this business. EKKO is the man very professional. Everyone needs to go see him.

Ekko Taylor was an excellent representative helped us fine the perfect love seat for our home. we felt he was not pushing us, but guided us to make the right decision based on our needs. I love shopping at Ashley because of the people you hire. And then when I have furniture needs, I always return to Ashley. Thank you very much.

We love Ashley furniture as a brand and we were very well taken care of by Eric yesterday! Eric was very knowledgeable of the products and went above and beyond to get us the best price plus he was patient & took time to make sure everything went smoothly. Can’t wait to get our new furniture! We definitely recommend Ashley and Eric Taylor if you’re in the Longview area!

I had a Great experience, my Sales Guys was Great. I don't ever give a 4 or 5, but he gets a 4

Taylor provides great customer service. Happy with our visit, and purchase.

Michael was very helpful and our experience was great. We went in with ideas of what we wanted, and left with those items plus a few more thanks to his help. I will recommend Ashley to my friends.

What a great experience Tate was fantastic! Went online and got me a price match & financing for 6 months deferred interest. I will be back

If I could give negative stars, I would. I felt I was in a used car dealership buying furniture I was lied to every step of the way. From the beginning they tried to push The warranty for the furniture I continued to decline. I don’t believe in purchasing separate warranty. I have had things like this in the past it’s never ever worked plus they quoted me $500 for the warranty for the furniture that I refused. I went ahead and continued to pick out my furniture (making it clear I didn’t want the warranty) they kept telling me that I would get 30% off the total of the furniture, that they’re having a special, then after I picked out everything they said it was gonna be a 500 delivery charge to go 25 miles from the Longview store to Tatum later I found out the furniture is coming from Fort Worth . When you read the fine print, it says it can take anywhere up to 16 weeks and longer to get your furniture. Tate the salesman said we would have it in a week. I said I don’t want to pay $500 for a delivery charge. We canceled most of our order. Because of the high delivery charge. Tate verbally told me he did then he got a phone call in front of my husband and he came back and said you don’t have a delivery charge we took care of it for you, so we said OK that’s fine. We paid the amount that he a sked in cash from a debit card. After we paid, we found out they charged us a $300 delivery fee and a $699.00 warranty fee that we continually said we did not want the product warranty fee. We ended up canceling the whole order because of all of that, and got our money back immediately credited to our debit card. It was the worst experience ever in attempting to buy furniture. We were there well over an hour, and it was lie upon lie that it was told to us until we started reading the fine print and things that were signed, and realizing when we said we didn’t want the warranty, they charged it anyways and it went from 500 to 700 then they charged us a delivery fee that Tate said was taken off once instead of 500 it was taken down to 300 but he said it wouldn’t be charged at all, and it was charged then with all the fine print it we canceled the order. We will never ever return to Ashley ‘s again worst experience ever . The warranty fee and delivery fees were 1000.00 alone not counting furniture expense. Beware of Ashley’s they will slip in added expenses that are half of your bill and you may not know it until after you’ve paid and signed. Make sure you read the fine print and go over your full bill. They will tell you they told you that in order to get the 30% off you had to purchase the warranty that never happened nobody ever told us we had to purchase the warranty in order to get 30% off, my husband and I never purchase a warranty and we told the sales person several times we do not want a warranty. We’re turning it down. Beware be of Ashley‘s furniture in Longview Texas

Movers were great and friendly. Went above and beyond to ensure we were happy with placement of furniture. Sales insides the store were wonderful.

My Dad and I went into the store specifically to buy a dining room table. Derek Anthony was the one who helped us and he was fantastic! He was friendly and knowledgeable and he helped us find what needed, informed us of several other options and helped us order what we wanted (the color we wanted had to be ordered) and all in a very timely manner. The store looked fabulous and inviting too. I will definitely pick this store as my first choice next time.

Derek did a great job of helping us and not pressuring us to make a decision when we first came to look for a new sectional. We left and shopped around at other stores only to come back because what we liked most was at Ashley. Derek was right there to greet and finish the sale and also was very good with our 2 year old son.

I had a wonderful experience shopping at Ashley! They price-matched items I found at another location and their delivery price was better than competitor prices. UPDATE: They delivered the wrong items and wouldn’t do a return OR an exchange even when we offered to pay the difference for a more expensive product. We’re stuck with the wrong product. However, we went to the furniture store across the street from Ashley (in Longview) and they were much nicer, easy to work with, and we were able to get exactly what we needed/ wanted. I will never waste money in Ashley Furniture Stores ever again.

Very helpful, eager to help, and just a good overall experience!

No pressure. Friendly. Priced right

Great store and excellent customer service. Try it for yourself.

Taylor and the assistant manager where amazing 💕they help by staying in our budget .they were very patient with us and kept ny daughter occupied while trying figure out what I wanted and misxty was a amazing as well

Awesome 👌

Michael was awesome... Transaction was easy and hassle free. Would definitely recommend Ashley to all my family and friends!!

Taylor made sure we had an amazing experience during our visit. She was able to answer all of our questions and made sure we left happy. We bought a mattress for our oldest son and will definitely be going back for future purchases.

Salesman - Ryan I think - was super helpful in checking availability and holding procedures.

Very welcoming, friendly, patient and very helpful

Super friendly staff with big selections! Echo and Sabrina helped us out so much with a dining room set and never felt pressured. We will be shopping here again!

Nice selection, great employee, thank you Derek

Nice store, lots of inventory. The sales staff are attentive and not really aggressive ( just doing their job). If you really want to buy they'll provide educated options and make it easy for you.

Sales man was really good very helpful definitely going back

Sabrina helped us get what we needed without pressuring us. The staff is friendly.

Ekko was great to work with, we will be back

10/10 would 100% recommend to anyone shopping for new items for their home. Staff is wonderful and helpful. They don’t follow you around hunting for their next sale. Today Tate helped us and we were overjoyed leaving with our new purchase on the way!! Thanks to everyone at Ashley’s for helping make our new house a home! ❤️

Great people, great service, great products. Thank you for helping to make our new house into our home

Soon has I came in Michael and his supervisor was friendly and helpful no pressure but they did help find what I was looking for. Have had bad experience in the past,but I decided to try again and very friendly employees. Will be back if I need furniture again. Once again thank yall .

Top notch customer service from Michael. He did everything he could to help us save some money and got us set up with exactly what we were looking for. If you go here definitely ask for Michael 10/10 recommend.

Mr. Echo service was excellent. He was very informative and looking forward to working with him in the future.

Friendly service, eager to help. Easy to shop. Thanks for the guidance

Customer service was very helpful nd guided us through the application process very well

Loved Sabrina. She took her time with me and I never felt rushed. She was easy to contact and ask follow up questions. She knew her products well, and was able to guide me to the perfect furniture.

Love that they are willing to help me figure out what I want when I go in there to purchase furniture and love all the fact that they answer all my questions!!!

Tate and his sales associate were absolutely amazing! Thank you on taking part of my new journey!

Derek always goes above and beyond for us!

Absolutely horrible experience. I have a sofa and loveseat that I purchased from Ashley 6 month ago. I was just sitting on my couch and broke out of nowhere. I contacted Ashleigh about the warranty sent in pictures of the damage and this has been going on for over two months. I still have yet to have my couch fixed at first they told me they would send me a part and I could fix it? I’m a single woman? I am not a couch specialist and sure don’t know how to fix this couch I paid over $2,000 for then I get the part and it’s nowhere near what is broken it’s just a piece of fabric…… Then I contact them again and they tell me they will order the part and have someone come out on February 16th. Well, I received my part in the mail and no one shows up so I contact them again telling them I received the part and they tell me they are ordering more parts for me and someone will contact me to come fix it. This has been going on since right after Christmas and I have yet to get my couch fixed. This is insane. I saved and saved for these couches and i have been able to sit on one in almost 3 months. Everytime I talked to someone at Ashley they had the couch and sofa mixed up and didn’t know what was going on. They need to get it together and fix my couch or just get a new one before it’s been a year and I don’t know any more warranty and I’m stuck with a broken couch.

We absolutely love shopping at Ashley’s. Michael our sales person was so helpful and such a knowledgeable young man and very friendly . All our home is furnished with Ashley’s furniture and we wouldn’t have it any other way. Thanks Ashley’s we love your furniture store.

Ekko assured me with the sale ans synchrony financing. He wqs very professional and well educated in the process.

Sabrina was very helpful and kind. She made the whole experience a breeze.

Absolutely the best experiences I have ever had at a furniture store. Great Staff all the way around.

Great service!!

My experience was the best & my representative Taylor went above and beyond to get me what i wanted this was the best experience ever

Taylor was a pleasure to do business with. We told her exactly what we were looking for and she guided us to the product. Fast paperwork and fast delivery set up. Ashley has another customer.

Derrick was very helpful, Thanks!

Excellent! Salesman made it perfectly easy and great deal

Micheal was amazing fast and friendly

Taylor did a fantastic job and we will make sure that when we need furniture in the future to come back and see her.

The sales person was great

Great customer experience 👍. But luckily we already knew mostly what we wanted

Found the table we wanted and enjoyed the savings we recieved. Ashley has well made furniture, I still have queen size bed from 15 Years ago when I purchased Ashley furniture store,would recommend if you want good stuff.

Tator was very patient with us, listened to what we wanted out of our mattress, and was very thorough with his explanations. I would definitely recommend!

The in store employees were very nice and helpful. Made the purchase for a new couch and loveseat and scheduled delivery for Thursday. Thursday the delivery shows up with only the loveseat. Claimed not to know why, and when I refused to take partial delivery they said someone would be in touch. At about 5pm that night I got a message asking if I wanted to reschedule delivery for that day for both, I said yes, either that day or the following day would be fine. I didn’t receive a response for hours and hours, only to be told they would reschedule it for another week later, still with no explanation of what is going on. Now I’ve talked to machines that are doing their text messaging asking me to reschedule, and it transfers me to agents who aren’t in the same time zone (possibly country) and only want to talk via text, but they take 10-30 minutes to respond to each message. I’ve asked for a refund and cancellation on the machine, to the agent, and in store, and all are telling me they can’t cancel it because the order is “in process”. Please don’t waste your time at the Ashley store in Longview.

Sabrina was very helpful and professional while we made our very first Ashley's purchase ever! She explained our options and helped us get the best deal! We are excited for our new couch to be delivered and look forward to purchasing more furniture for our home in the future!

Derrick was an exceptional salesman. He gave us the space we needed while still being completely available for all of our questions. He made the process fast and easy. We were in and out in 30 minutes!! A+++!

Came from Maness Furniture where my husband and I had the worst experience. Taylor from Ashley’s made buying a sectional the most smoothest process.

Great sales person!

Had a good shopping experience at Ashley the rep waited on me took time help me with everything I wanted she awesome excellent customer service

O.M.G!!! This is why we come to Ashley for all our home furniture! The staff are ALWAYS outstanding! But I have to say Michael is the best of the best! No hassles. He listened and showed me my options on exactly what I wanted! In and out quick. Prices and the quality of the furniture you just can’t beat. We’ve been Ashley customers for 15 years at least. Thank you Ashley furniture and thank you Michael!

Eric was a pleasure to work with

Very attentive but not pushy. The sales team worked with us and knew their products.

Ekko was very friendly without being pushy. He was knowledgeable about items and styles on the sales floor.

Great all around experience. Sales person wasn't pushy at all but very informative and helpful. Good prices and quality products.

Taylor was the best. She made the whole process fun.

Ekko has excellent customer service. We appreciate his thorough explanation of product materials. Thank you for the great service experience.

Excellent customer service. Very friendly salesman. They were patient and helped me with all my needs

Great

The staff was great, and they really treated me like family I’ll 100% come back and see them

Mr Ekko was very helpful and patient with us . Thanks

Great In-Person Customer Service

On time delivery. Very polite, efficient and listened carefully.

A really nice experience and appreciate the service from Echo.

Taylor was extremely helpful! Echo was helpful too. The staff is great and there was a great selection.

The staff was very professional and helpful. They spent a lot of time helping me make my purchase. My only issue is your internet site and the difficulty in reaching a person in customer service.. It needs major improvements.

Great customer service. Love my furniture

It was a very good experience. Ecko was very helpful and patient with us.

Awesome service!

Staff was very helpful

Great experience and my salesman Tater was sweet, professional and helpful

Michael was amazing!!

Michael is the best salesman ever!!!

Store was laId out very well and the help was very professional and helpful, no rush environment

They were great! I told him what I wanted and he found exactly what I was looking for in no time. Financing was super easy and quick. Very nice store.

The service at Ashley Furniture of Longview was great. E.T. provided great customer service. The furniture shopping experience was hassle free.

(Translated by Google) Very friendly, I liked the treatment (Original) Muy amables me gusto el trato

Very friendly and help us get the exact couch we were looking for

What can I say but excellent in each area.

Everything went smoothly except the delivery, but that was my fault.

Very pleased with my service from Ekko (Eric), but still waiting to get results from the broken past purchase of the recliner sofa that was purchased less than year ago. Thank you Ekko!

My bed was delivered in pieces instead of all at once!

Today was Black Friday and the store was very busy. However, I received great and friendly customer service at the Longview Store. The associate sales manager, Ekko, had a professional, patient, and positive attitude. l left feeling very satisfied with my service and my purchases!

Very good selection. Found just what I was looking for.

I appreciate the great customer service provided by Taylor Maddix. She was very helpful, patient, and responsive to my questions!

Rob was informative but not hovering. Good experience.

Your Rep was kind knowledgeable and helpful. Told him what I was looking for and he directed me to it right away. Couldn't ask for better service.

I have taken an incredibly long time in deciding when I was going to purchase this oversized recliner that I fell in love with about a year and a 1/2 ago. Michael is in the longview texas store and he has been with me every step of the way. He has been. incredibly kind and has a great sense of humor. He has never once tried to pressure me into buying something before I was imminently ready. I am looking forward to getting my furniture delivered. And having a long-lasting relationship with Ashley furniture.

Table I ordered was delivered exactly on time. Very good service!!!!

Fabulous! Michael Alvarado was welcoming, knowledgeable, made selection & purchase experience a pleasure. I will definitely purchase again from Ashley Furniture and Michael as my go to sales representative! Thank you, Sandra R

We had the best salesman ever. If you go ask for Michael. He is very knowledgeable In the mattress area. Then I lost my wedding ring somewhere, with this store a possibility. He took the time out to help us look everywhere, you could tell he actually cared also. He took my information and a picture of the ring and promised to keep looking.

I called before going & was greeted with a friendly voice. I got there and that same friendly voice remembered me from the phone call earlier today and was able to help me get a new recliner today at an affordable price.

My experience was incredible! Taylor was so sweet and pleasant and I purchased my new chair.

Tate was amazing. Best experience ever furniture shopping!

Excellent

The person helping me was wonderful.

My salesperson Taylor Maddix was very helpful and made my shopping experience easier.

We purchased some outdoor furniture and we couldn't be more pleased. Also, Nate was great in explaining everything we needed to know about the furniture and the five year warranty.

I’m happy to share our experience with the Ashley furniture store in Longview. On entry Carderick was welcoming and gave us a quick idea of what to experience and sales opportunities. Told us he would give us as much time as we need and to feel free to ask him questions when needed. Carderick made effort to rearrange chairs with tables to help me visualize the pairing, all with a smile! The store was clean, furniture was beautiful and lots to select from. Carderick gave us a decent price and now my husband and I are both excited for delivery day!

We had a great experience with Ashley while purchasing our bed. They come out and delivered and set it up. It was an easy and excellent experience!

The seller was very friendly and knowledgeable on the item I was searching for. Let us take our time to shop around. Very nice visit at the store.

Michael was AMAZING..super and smooth transaction!!!

Derick Anthony helped me find the bedroom suite I was looking for. Very professional, quick, and I appreciate his help so much.

DO NOT BUY FROM ASHLEY!!! Several days ago, we went to Ashley Furniture in Longview and paid #936.34 for a recliner. First, the sales staff at the store were indifferent. We said that we wanted a leather manual recliner. The salesman, ROB MARIS, seemed befuddled and then said that he "didn't think" they had a leather manual recliner. We then looked for ourselves with no assistance from the sales staff and a manual leather recliner on the floor. We then paid in full for the recliner - plus $99 for "WHITEGLOVE PREMIUM HOME DELIVERY." It was to be delivered today and we lost a day's pay to stay home for the delivery - but then we got notified that the delivery driver could not find our house, so he just skipped our delivery. We tried to call the Longview store, but it seems that customers cannot call and talk to anyone at the store. Instead, we were subjected to several options on the phone, which eventually connected with some "Customer Service" person who was apparently in the Philippines or some other Asian country. When we asked how we could talk to the Longview store directly, she hung up on us! Tomorrow, we are going to the Longview store and demand a refund. We will purchase from Haverty's which is what we should have done in the first place! BUYER BEWARE! DO NOT DO BUSINESS WITH ASHLEY FURNITURE/ASHLEY HOME CENTERS!

Came in knowing what I wanted, no pressure sales.

Jordan was very good to us. He was patient so we could make the best decision for us. We have been looking at the Boyington couch for over two years and he really helped us make our final decision. Thank you Jordan for all your help!!!

Experience was great, efficient , professional and fast

Tate was awesome!

Great service. Rob was amazing and very patient.

Very nice and professional staff. Easy process

It was wonderful. They were so helpful and polite. I enjoyed the experience of purchasing my furniture there!

Michael is a great salesman. He greeted me when I came in to the store. I told him what I was looking for and he told me where the items were. He left me alone to shop, which I appreciated. I highly recommend Ashley for your furniture needs.

Derik was great, he got us in and out; wasn’t pushy just helpful. I like that he allowed us to look on our own but was ready to help at any point. He made us a great deal and made the process really easy. Definitely recommend!

Super nice people! Michael was absolutely great. Floor was massive and comfortable. Felt free to feel out and choose my own furniture with no handholding. Definitely going back in the future.

Very helpful and friendly store, knowledgeable and well service

Great teamwork by Michael and Ryan! We got a great deal and they were both so great to work with! Thank you!

Micheal was amazing! Went to the Longview Texas location, he wasn’t pushy, he was a top notch salesman! We had fun choosing our bedroom furniture! Thanks so much!!! 🙏

Derick was a great help! Very patient & willing to work through many options with us until we found exactly what we wanted. Can’t wait to get our furniture!

Derek was great! Very helpful. I’m a wheelchair user and he brought things to me, plus pushed to view items that were on the other side of the showroom floor. Definitely made a good first impression!

Great store with excellent customer service. One of the few furniture stores where they let you shop and leave you alone. Then when you need them they are ready to help.

Micheal is so helpful and makes purchasing easy!

Had great customer service with Tate, Michael, and Hollie at the Longview, Tx. store. With their help we got the perfect kitchen table and it was delivered just few days after purchasing. We recommend Ashley's to anyone looking for furniture...

The employees were very kind and quick to help! I felt listened too and cared about. They made the purchase of a recliner very easy and stress free! Will shop there again if and when I need furniture.

Great Deal and Awesome Sales Woman, ask for Taylor!

Taylor was awesome!!!! She helped us find exactly what we wanted. Best prices in town also!!!!

I have never encountered someone as helpful and professional until I met Michael @ Longview location. He made my purchase so easy. He listened to my needs and was so patient and attentive! If you every have a need, he is the one!

Very friendly and courteous. Derick was very helpful and not pushy.

Awesome as always

Michael is awesome! Every time we enter, he is energized, friendly, and very helpful!

Diane was great! Happy with the way the sofa purchase went. The delivery will within 3 days of purchase.

The furniture options, personell and financing options were absolutely phenomenal! Will definitely be coming back again!

My wife purchased a recliner and was not in stock at there store. Beware of ordering the chair because you will be charged a percentage of the cost of chair to have it delivered to your place. The store gives you the option of picking up the chair in Fort worth distribution center or pay the fee to ship to home. There is no choice to pick up at there store for no fees. It's costing me 75 dollars to deliver to my home. We will not buy anything else from this business. UPDATE WITH RESPONSE FROM ASHLEY STORE: We do apologize for any inconvenience. If you have any questions or concerns in the future, please do not hesitate to reach out and I will be happy to assist. Enjoy your day and stay safe! MY RESPONSE TO THERE RESPONSE: Nothing changes and they forgot who the customer is. Change your policy or not. Your choice. My wife and I will never buy anything from this company again. We did buy another recliner from there competitors and free pickup at there store on an ordered item.

After looking for weeks I finally found the perfect living room furniture at the perfect price. Derrick was amazing. Thanks Ashley. I’ll be back for my next furniture purchase.

Derick was awesome, he let us know he was there to help if we had questions then let us look around and shop. We were there forever matching stools to tables etc. and he was super patient and helpful.

Michael has been nothing but amazing at getting me prices on furniture. I have purchased 3 items from this location.

Ryan was very helpful and answered all of my questions professionally.

Michael Alvarado helped me pick out a beautiful bed set, he was super professional and has amazing taste so if you want any advice about what type of stile furniture to buy he’s the guy to go to !!!

Rob Mavis was great to work with. Made purchasing the queen mattress a seamless, stress free interaction.

Rob was such an amazing sales man to work with! He explained everything and was just so friendly and kind. I definitely recommend Rob if you go here. He got us an Amazing deal on a couch and ottoman!

Good selection of mattresses and Michael was very knowledgeable and friendly.

It was awesome and service couldn't have been better really good and honest crew

Derek was very nice and helpful. He got on the floor to help us look at stuff. He went above and beyond to help us decide on the right furniture. He was very knowledgeable, we would recommend him to help anyone! Now, when it came to the checking out....thats another story. They had only ONE computer that would run checks and it was running sooooooooo super slow!!!! It took almost as long to check out as it did to pick out our furniture. If your having problems fix them!!!! It made a good experience into a bad one!!! Ashley did have a great selection to choice from, and Derek wasn't pushy at all. He let us decide and than helped us. We got what we wanted and for a good deal. We would buy from them again if we have too.

A logistical nightmare. Drivers can’t read the delivery instructions?! No real time communication?! This company has it all….what I will say is at least the staff was nice. Ineffective but nice. I’m not saying that it was their fault that their logistical situation was horrible. In store their payment keypad didn’t work, their Internet didn’t work, their website didn’t work! It took me half a day just to pay for it, so I guess I should’ve known what a hassle it was going to be to actually have it delivered. No one can reach the driver. No one can update anybody. No one can reach her DM or a GM or whoever is in charge. At this point, it’s seriously a consideration to cancel the order entirely and just go get it myself somewhere else. I paid for the “gold standard” delivery….why?! Ridiculous!

Taylor was phenomenal!

Friendly staff. Not overly bearing. Gave me time to make my own decision.

Great experience, Matthew was awesome. Very nice and personable, helped us find the right fit for our home.

The folks working there are very nice and I like my pieces BUT…. They don’t have a functioning phone system and the follow up/procedure for making a warranty claim is no bueno at all. Had to drive 60 miles rt to go to Longview and pay the inspection fee just to get someone to look at my non functioning motion furniture. 😒

Taylor was awesome! She was helpful and not pushy, friendly and personable. She listened to everything we said. Excellent experience at this location and with Taylor!

Approximately 30 days ago I purchased a Tempura-pedic mattress. I complained about it of the sale clerk that sold it to me was the one I spoke to. She said it was safe . l told it had this strong smell. She showed me a can of Lysol spray in purple can and said that was all they used... I said no that wasn't it. Anyway I saw I was not going to get anywhere l moved on to the payment issue of where to make payment . She said I wouldn't make payment in the store I do not trust them. Something is wrong with this mattress. I need help ad to how to handle this matter. If something happens to me l want it noted that the mattress had a chemical odor amd no one addressed it. Purchased from Ashley Furniture Longview 7/2/23

Great experience! Taylor helped us find exactly what we needed! She and everyone in the store was super friendly, not pushy at all!

Friendly people working there and not pushy. They left us alone to check out their store.

Dianne was knowledgeable, informative and not pushy. A pleasant experience.

Friendly and helpful, not pushy at all.

Amazing customer service and they went above and beyond for us. Excited to get our new mattress and coffee table/end tables delivered!

Spent over 6k. Was told my furniture could be to me the same week, so I sold my current furniture. 2 weeks later I have no couch and no dining table. Paid over $500 for delivery and have to wait weeks. Customer service is hard to get ahold of also… Also, sales rep whom I won’t name, nice guy, overcharged me a few hundred dollars… luckily Michael caught it (He was great) Only giving 2 stars because they don’t hawk over you while you shop. Feel like it’s a corporate issue for the most part. Wont use Ashley again nor do I recommended to anyone.

Very easy to deal with. Michael was great 👍.

Michael was very helpful, friendly and professional. He is an asset to your store. Thank you Michael for all your help.

Once you are in the store you get customer service. If you call to see when delivery will take place? The call gets disconnected every time I call. I will need to drive 25 miles to the store and talk to a person to get delivery confirmation or get my $1k deposit back. I'm not happy about lack of communication. It's been 4 days since they took my money and no furniture and no communication.

The working hours say 10-8pm..but nobody ever ever answers the phone.

Very helpful, attentive, professional and efficient. Love my purchase and the experience was perfect!

I wish i could put 0 stars. I originally rated them 5 stars, but I regret doing that just as I regret ever even considering Ashley's for Furniture. There is no Customer Service, No honesty, and frankly nobody committed to doing their job or doing right by their customers. I would highly suggest anybody to take there business anywhere but Ashley. We bought a couch weeks ago, waited a week for delivery where their workers deemed in 90 seconds they could not fit the couch in the door (it would have fit). It has now been two weeks, nobody has tried to reach out to reschedule, we were told we are not allowed to pick up the couch, and we can not cancel the order due to "systems being down". I'm not sure how systems can be down for two weeks, but irregardless it would be nice if we could even speak to someone about any of this. I personally will not do any business here again.

Reasonable prices, great product line and if you need some help or a little guidance because you're not sure exactly what you want then ask for Michael! OUTSTANDING salesman with superb knowledge of what they carry or can order and he has impeccable taste. Easy in and out, fast delivery. Very satisfied.

Great people, great service Wonderful shopping experience******

Lovely store. Nice people. No pressure sales team. Got a good deal on a mattress.

Very friendly and helpful.

Ryan was the perfect salesman for our family. He spent quality time with us, about 3 hours and answered every question. We will be shopping here again

Love my furniture!

Taylor was very nice, very friendly and very knowledgeable with the beds

Love love love!!!! My couches are so beautiful and the price is reasonable. When u go, ask for Diane❤️ she was a huge help!

This would have been a good experience if their delivery truck had broken down. Which made my delivery 5 days late. But it made was corrected right by Holly . Delivery men were polite and fast.

The guys were very polite and did an excellent job with all my furniture. I would recommend you

I absolutely loved that Michael A. first introduced himself and gave me all the sale information I needed before shopping. I also loved that he gave me my space until I was ready to talk to someone. All of my questions were answered and he worked with me so I could get my furniture covered under their protection plan (which I HIGHLY recommend if you have pets or children). I will definitely be shopping here for my future furniture needs.

Michael was very helpful but gave my husband and I space to look around. It was great not feeling followed around or pressured by a salesperson. We went to multiple furniture stores in Longview but Ashley Furniture was the best place. Will be coming back for more furniture, and to have Michael help us in the future. He was GREAT!!!

Best part about our visit was they let us walk around and shop. When we did have questions they would step In, help, and leave us alone, I love it. They always have great deals and huge discounts.

Taylor was a great salesperson! It's a beautiful store with some awesome and helpful people. Would def recommend and will go back again!

Friendly helpful service I his name was Derick was very nice and personable 🙂

2 of my 3 pieces of furniture I ordered from the online store we delivered broken. The dresser has all of the packing materials in the drawers when I unboxed it and it has obviously been returned due to damage. I was of course inconvenienced by the fact that the furniture was broken but that is only where my problem began because I was absolutely sure Ashley would make it right. A brand new bedroom suite.. 2 out of 3 pieces broken, and guess what?! They didn’t even offer to send me new pieces that weren’t broken.. no replacement, no return. For their convenience I could take the broken headboard and donate it a non profit organization and send them a receipt for a refund. They offered to send a tech to see if the dresser was restorable. Why?? Why would I want you to restore a dresser I bought brand new that I now am stuck with and you won’t even offer to send me a new one? I felt like I was sent a broken one on purpose and told the policy says I can’t return it. That would be nice information to give a customer at check out as well. Furniture stores are a dime a dozen. This is one I will never use again and would never recommend to anyone. I am now stuck with a bedroom suite that is unusable and I am out the money for it. Thanks Ashley for the crappiest furniture experience of my LIFE!! Y’all can write the furniture off.. I’m just out a lot of money. Cool!! Great way to do business 👏🏼👏🏼

I have used Ashley's in Longview for years now. We haved used Michael as our sales man for most of our purchases. He is amazing. He knows his stock, has good taste, and makes a point to socialize and treat you as a friend.

The knowledge and courtesy of the salesman Rob Maris.He gave me time to shop and find what I wanted and make my decision.

Excellent customer service today! Rob greeted us as we entered the store and gave us store information and then let us look at our leisure! Holly checked with us as we walked around the showroom and encouraged us to try things out as if it were our home. Very pleased with the entire buying process. I highly recommend Ashley Furniture in Longview, Texas! Ask for Rob!

Great customer service!

Our sales guy was great! He treated us like people instead of a “mark” to sell. I don’t like feeling pressured or sales people giving me no privacy to talk and sit and he made sure to help us but also give us space and talk to us on a personal level like we were friends browsing. That’s how a sales experience should go! So thanks!

While the experience in the store was good, the delivery and "white glove" installation of our new living room set was horrendous. The delivery truck broke limbs off our trees, they left behind a large amount of trash in our house from our furniture, instead of taking it with them. They did not complete the installation of our love seat. They did not have our complete order, even after it taking almost a month to gather it and deliver it. Upon contacting this store with our concerns, we were meet with complacency and little to no help. We are currently attempting to contact corporate for some sort of resolution, however we continue to get the run around. The exorbitant amount they charge for delivery along with the promise of a "white glove" installation is beyond false. We will never darken their doors again and will attempt to convince others as well, in an effort to save them from the same negative experience we had. Update... All Ashley's is willing to do is give a gift certificate to their store, which we would be foolish to receive, since they cannot keep to their own standards. My wife has contacted them on multiple occasions. She has been told many times that someone with the authority to handle this situation will call her back...not ONE PHONE CALL! The only reason we know about the measly gift card was because my wife insisted on staying on the phone until she was connected to the representative in charge. I personally would prefer they contact me, as my wife has lost ALL respect and expectations in Ashley's. I wish I had read the reviews prior to any purchase. I was under the impression Ashley's was a respectable organization...I have been proven wrong in a massive way!

A great trip to Ashley furniture. The whole experience was timely and professional

We stopped by to check out what Ashley Homestore had for bedroom sets. We were greeted by Michael A. who showed remarkable customer service and helped us make our first purchase. Definitely will be back!! Thank you Michael!! 😀

Everyone was so nice and helpful!

We wanted to het the sofa that matched the chairs we bought awhile ago and Tater was great in finding it.

The Best costomer service they were helpful sweet and funny just the best.

Michael was absolutely amazing. Please keep him with Ashley. An asset to your company!!!

Everything was wonderful. This is the team I think everyone should work with. Extremely outstanding.

Found exactly what I was shopping for. Michael is a pleasure to work with!

Great people, awesome service. Seriously walked miles in the store trying to figure out what would look good and what what works.

All that building and space behind it and yet nothing in stock.

Diane Flannagen is the best! She helped answer all my questions and fit what I needed into my budget! Purchasing things for the home can be stressful, but Diane and the team made our experience fun and I left there feeling excited about my purchase. Already looking forward to furnishing the living room next!! 10 out of 10!!

Beautiful furniture great sales people!

We bought a new mattress this morning, and our sales person was Diane. She was very knowledgeable about what we wanted and needed, and she showed us exactly that. The transaction/financing was easy and quick. We will definitely go back!

Absolutely amazing service! Just happened to walk in on a 30% off deal ending that day. Dianna was phenomenal! So helpful and pointed me to exactly what I was looking for. Made the approval and checkout process quick and easy. 10 stars for her alone. The ladies at the register were so friendly and informative as well. Will 100% be going back for my next purchase.

Rob was easy to work with and not pushy!

Go see Daniel!! I knew I made the right choice coming to Ashley's for a sofa! My husband and I were here last week to purchase our first-ever new sofa and Daniel made the process so easy!! As soon as he greeted us he made us feel so comfortable and I felt zero pressure. I hate the pressure of a Salesman when you walk into a place. I love to be helped but I love to make choices of my own without pressure or being stared down and he let us do just that! He asked us a couple of basic questions just to better understand what we were looking for and so he could point us in the right direction to let us personally walk around. I was being very specific in what I was looking for because I have a cervical injury and I felt very confident and satisfied that he really took in what I had to say so he could better help me purchase the perfect sofa for me! After my husband and I gathered some ideas and choices we then went to him and he carried out the rest of the process for us and made it so incredibly smooth!! He was super knowledgeable, knew anything and everything and answered all of our questions thoroughly. He greatly helped us in so many ways and if it wasn't for him I don't know that I would have found this perfect sofa for me! He was genuinely so incredibly nice and down-to-earth on top of all that which I really loved! And my beautiful sofa was delivered within one week as promised and I love it!!! THANK YOU DANIEL!!!

Sales agent was very courteous and knowledgeable of all the store inventory. I had shopped at several other stores in the area and none of the showrooms was as beautiful as Ashley's. Prices were also very reasonable compared to other showrooms.

Daniel was amazing!!! He customer service was impeccable. I will definitely be back for more of my home furnishings needs

Went Ashley to take our daughter with no intention of buying anything. Wife showed me a recliner and we decided to talk to someone and that was Garrett Bryan who was the first person to speak to us. He helped us with the recliner then the wife decided on a mattress and he helped also. We decided on both items. Glad we went to Ashley.

Prompt and professional delivery service.

I purchased furniture from them over 2 years ago and I received it with chips and scratches. I purchased furniture from them again and this time another there was another chip. I told the delivery guy when he dropped it off and he said I’d have to call. I called right after they left and they said that they would send someone to repair. Nothing! I called a month later they said they would send someone to repair it. Again NOTHING. It’s been 3 months and I call and the guy said they can’t do anything about it because I never called within 72 hours after my delivery. I remember ver clearly I did call and they put me on hold forever, for them to turn around and now tell me there is no note.

Great service, thanks to Ronnie for his salesmanship.

The Sales lady was excellent she stood back and let us look with out pressure to buy anything. When we found what we wanted she was right there to assist. I highly recommend!! Great customer service!!

A really great shopping experience. Daniel was great. He helped me so much. He explained everything to me.

Ryan worked and showed us what we were looking for and was not pushy to make immediate decisions. Thanks

Worked with Michael which is always a pleasure and finds just what I need.

Was an excellent sales experience! Daniel is an excellent salesman…he spent a lot of time with us and explained things very well, plus got us a great deal on the furniture we wanted.

Donny was very patient with us. While I looked he kept my husband occupied. It was a pleasant experience.

Diane was a wonderful salesperson. She allowed us to look around, then gave us great information about what we were looking for. We look forward to receiving our new furniture

Great selection. Quick an easy checkout. Open late. Friendly an knowledgeable staff. Definitely recommend.

Michael was absolutely amazing!

Found two (2) rocker / recliners we wanted and were offered price matching. Tried to pay with virtual digital card (same as a debit card) however, the store wouldn’t accept that form of payment. Then sales persons stated the cashiers that handle those transactions were not in at the time and we’d have to wait until the following week to come back and use the virtual card. They also stated that mgmt did away with that pymt type. We did attempt to add the card to our digital wallet, but Apple wasn’t allowing that. So we decided that we’d open an account and use the digital card to pay the account off. Turns out, that isn’t an option either. We couldn’t pay a credit card amount balance with the debit card, etc. No one at the store would contact the cashiers to ask for directions on finalizing the payment. But instead chose to let us leave the store hoping we would come back and purchase the items. We didn’t. We visited the online store and made the purchase using the virtual digital card. Also, saving ourselves an additional $150 for the protection plan. The store was going to charge us $279 for the two recliners. In this instance. I’d say it was better for us to deal directly with the online store than the local sales person.

Daniel was a huge help for us. He knows how to talk to people and doesn’t just try to sell you on items. He answered any questions we had and went above and beyond to help us with our purchase. We will be going back to him in the future. Thank you Daniel.

Diane was awesome . She explained everything in detail. She's knowledgeable,. Extremely friendly & I enjoyed shopping with her .

I have never had more problems or received more poorly made merchandise in my life. They have also transferred the entire help department out of country so I either can’t be understood or I am hung up. I have been lied to in writing and verbally. I will never do business here again. All I want is my couch replaced or money returned . This place is awful.

Friendly, thoughtful, and helpful. Service was excellent.

Diane was awesome. Helped me find the perfect furniture. She did not rush or pressure me.

Ashley's has a wide selection of furniture choices and price ranges. Coby provided excellent customer service, and even thanked me for my purchase. I was very pleased with my purchase and service.

Wonderful service from Dianne and found what I was looking for.

Purchased a bedroom suite and mattress. Felt the mattress was more than I wanted to spend but paid to have furniture delivered so best to get mattress there too. Did get 20 percent off for Presidents Day sale. One piece I found to be damaged after delivery, have called but no answer or results to replace yet.

Rob was so helpful and patient. There if I needed him but allowed me space to browse and did not try to pressure sell as many salespeople do. I highly recommend this store!

Coby Lee was our salesman, he was great! Never pushy and very helpful!

It was friendly and knowledgeable. The salesman , Coby, was helpful. The paper work and purchase was simple and uncomplicated.

Michael took good care of us but they did not have what we wanted. Next time!

They were all so helpful, but we loved how easy Diane was to talk to and she just let us look around and helped when we had questions.

Very pleasant and knowledgeable about their furniture and options available

Michael was very helpful and a pleasure to work with. Thank you for making my shopping experience with Ashley Homegoods a great one. I didn’t expect things to go that easy.

In a nutshell: Purchased bedroom set in August. Took 3 months to get a decent chest and as of January we still have a bed with unusable drawers. Will wind up paying full price for repaired furniture (that we did not damage-if it ever gets repaired). Details: Purchased a bedroom set mid August. THE CHEST: Delivered September 24 with a damaged chest and damaged drawers on the bed. Chest was replaced a month later with another damaged one (drawers did not work). A new one came in November and was finally a good one. Basically, lived for 3 months with clothes stacked on the floor because we couldn't open the drawer in the chest. THE BED: It is JANUARY and NOTHING has been done. After a few back and forth phone calls, someone came to repair the drawers on the bed but didn't have the parts needed (even though I had specifically described the issue on the phone). Ashley said they would schedule them to come back. When weeks went by and no one came I called the repair company and they said they didn't have anything scheduled for me. I went by Ashley and they checked their computer and sure enough, nothing was scheduled. The receptionist assured me that a repair was now scheduled. Weeks went by and again, nothing. I called to tell them to just replace the bed since I'm tired of waiting (luckily the issue is just that the drawers don't open without tugging pretty hard. If the bed was unusable we'd have had nowhere to sleep for the past 4 months.) They said they can't replace it unless the repair person says that it is unrepairable. in other words, if you get furniture delivered and it is damaged but repairable, you have to let them repair it, pay full price and now have furniture that has been repaired. I kept calling about getting the drawers repaired and they said they have to wait for the parts to be delivered to us before they can schedule a repair. In November they assured me that the parts would be delivered in December. It is now mid January and NOTHING. When I told them that I wanted the bed replaced they said that I had to have reported it within 72 hours of delivery. I told her that I HAD done so, calling within 12 hours but have been made to wait on their repairman, who has yet to show up, to come and assess everything. We have purchased a living room set and now this bedroom set from Ashley. NEVER AGAIN!

Great customer service..definitely a good place to shop for you furniture needs.

My experience today was nothing short of amazing! Daniel gave me the best customer service I’ve received in a long time. He was honest and very helpful. He was also very knowledgeable about the furniture he showed me. I will be returning in the future

I had plan on purchasing a chair and ottoman, only to find out you no longer deliver. Totally disappointing 😞 your sales person missed a sell and it seems everytime I've shopped there I'm disappointed with your store.

Garrett was very helpful, stayed with us till we got what we wanted.

We were happy with the table we purchased, the salesperson was nice and knowledgeable; however, the checkout process took almost an hour. We also would have preferred to be able to pick up our table instead of having to pay for delivery.

Ryan was easy to deal with and helped guide us to the pieces we were looking for

I'm always promptly greeted by sales associates when I enter. Coby Lee, my sales associate, was very kind, patient, and knowledgeable. He talked me through the differnt sales/specials they had and financing options, making my experience very easy and me comfortable with my purchase--a new queen upholstered bed.

Don’t but the warranty, they worm their way out of any repairs…. Total scam and shouldn’t even be offered. Total waste of almost $700. Ashley furniture should be ashamed to did business with this company.

Easy experience. Knowledgable salesman. Would reccomend him to everyone.

Great service.

I explained to the salesman (Ryan McCann) that I had recently fallen and was dealing with a fractured rib. I told him I couldn't lift anything heavy. He told me the table I wanted was mostly put together. All I would have to do is screw the knobs on and slide the shelves in. He said I could do that and save the $40 assembly fee. He LIED to make the sale. The table was in a box about 6" high and in many pieces! The delivery men refused to put it together. They did open the box before they left. I had to call and hire a man to come put it together and set it in the right location. We do like the table but will no longer do business with Ashley Furniture.

Great assistance with our purchase!! Our delivery and set up was a nightmare.

Great customer service and experience for us.

I liked how Diane Flanagan quickly showed me what I was looking for. I found that I loved the very last couch she showed me. It was perfect. Thanks for the help!

Fast and efficient very courteous Michael was very easy to deal with

Everyone was very helpful and explained everything in detail for us to understand and make the right purchase for us.

Very friendly and comfortable sales personnel who were very helpful but gave us space to talk and make a decision on our own without interference. Beautiful, well stocked showroom with surprisingly good prices. Highly recommend Coby our salesman

Michael Alvarado was great to work with! I definitely recommend Michael and Ashley Homestore to anyone shopping for furniture.

I found the perfect dining room table and micheal was the BEST!

it was a great experience. Holly was great to work with.

Fantastic experience! Our salesman Michael was so knowledgeable and friendly. I like how they are not pushy but helpful! We will for sure return the next time we are looking for furniture!

Kimberly did a great job taking care of all our needs..

We bought a beautiful sectional, our sales person said it would be 30 days for delivery. That was a bit off putting but the contract was already signed. Meanwhile 30 days has passed and it will be another 45 days minimum. I got a portion of the sectional but not the other part. This is so unprofessional. I will tell everyone who wants to buy from ashley to go anywhere but there!