Ashley Store | Lubbock, TX 79424

Good service. Took a while to check out.

It was a great experience the lady that helped us Claudia and her manager did everything to help us .

Eric and Tito were great. Very helpful and patient. The shopping experience was very calming and not stressful.

Thanks Eric for all you did. Definitely appreciate the assistance.

Very helpful staff. Helped my family find what we really wanted and worked with us to find the best options for financing

I ordered a bedroom suit to pick up in Lubbock. The order had 8 items. The main thing is that I am missing one of the headboard/footboard POSTS. I've reached out to Ashley guest services and they can't tell me when I will get my POST. I can't sleep on my bed that is not put together. My salesman has not done anything to straighten this out. The whole sales process was a disaster and i paid in full. Now, I've had it a month and still no POSTS. I am extremely displeased with this company. I would give them a ZERO for their service. The customer service for ASHLEY FURNITURE is a ZERO. Nobody cares that I spent a great deal of money and they can't seem to figure out where to get a bedpost for me. No recommendation from me to anyone. Don't waste your time with them. It is NONSENSE! Nobody has even contacted me to straighten this mess out!!! Somebody with ASHLEY FURNITURE should make this right!!!

Edward, was the one who helped us! He went above & beyond to make sure, he did everything he could to help us! We are extremely grateful & super excited for our experience at Ashley!

I do not recommend. I experienced what alot of ppl in my family did their. I was promised a delivery date for the weekend and two days later i got a text saying it got pushed back by a whole month. Now i have to wait 6 weeks for a refund. ( my families experiences were at other locations so maybe its just an ashleys thing)

Great staff, great product. We were in and out with in an hour and our product to be received in with in 3 days. Thanks for the great customer service!

Good experience & very nice manger as well as the sales associate.

Friendly, helpful, easy to work with staff.

Absolutely wonderful!!

We highly recommend Ashley’s in Lubbock. The sales team are awesome and really work with you on pricing. Natasha helped us find everything we were looking for and more. They are patient and accommodating. We will definitely be back and send anyone looking for furniture or mattresses.

Claudia was amazing and was able to help us find what we need! Definitely recommend her service!

Wonderful

Wonderful selection of furniture and we found the perfect sectional. Norma was polite, enthusiastic, helpful and absolutely amazing from the moment we walked in! Thanks Norma and Ashley’s!!!

First time here, amazing service! Edward was such a good help for me, amazing service he gave and good sales.

Bought bedroom set. Eric was very knowledgeable….great experience

Rhyne and the team were all helpful and very professional.

Claudia was super! She helped me find exactly what I was looking for. Price was excellent too!

Our salesperson, Norma was very sweet and a big help!

Everyone was friendly and professional, not pushy

I rarely leave negative reviews. But, buyer beware!!! We purchased our furniture early June 2024 for delivery around August 13, 2024. The sales rep, Manny calls my husband and I and informs us that they only had one piece of our order in and did not have the other two pieces. We wanted to receive the entire order together. So, the order gets pushed and Manny informs us that we will receive the order end of August. Now, I have to cancel my birthday dinner due to not having our furniture. End of August rolls in and Manny calls and informs us that our order will now arrive September 10th. We don’t make a fuss, and agree to receive the furniture on the 10th. We ask if there’s anything else that we need to do to “ensure that the furniture arrive as promised”. Manny states no, that all is well. We received a text/call later on indicating that the furniture will arrive on the 10th to be present. Mind you, this company did not give any issues when taking our money. A few days prior to the 10th. We called Manny and he dodged our calls. After receiving a text from me about contacting the BBB, he calls us back and informs us that unless we canceled the delivery, we should receive our furniture as agreed on September 10th and that he would reach out the folks that are delivering the furniture. On the 10th, when we did not hear from Manny, we called the store and he states that it’s our fault because we did not confirm for the delivery, “like how when you go to schedule a visit with the dentist and confirm an appointment”. What in the world? The dentist does not get paid until he renders service. He now changes the delivery to Wednesday September 18th. I’ve had to cancel numerous meetings, guests, and birthday parties that were scheduled to be held at my home because of this stores inadequacies. They only care about making money. Save yourself the headache, and buy your furniture elsewhere. Believe your family members, friends, and the warnings you read online. This is not a good company to do business with!

Great experience here w Ashley Hope to have lifelong business

Great experience, super easy super quick thank you Rhyne Go see em

It was nice and clean.

Joshua and Jordan went above and beyond during our visit to Ashley Furniture. Joshua was extremely patient with us and our indecisiveness. Jordan came over and assisted Joshua with moving tables and furniture to find the perfect combination to coordinate sofa & tables to a rug. We came in for master bedroom furniture but ended up with so much more. We highly recommend the Lubbock Ashley store for all your furnishings. Again, we were so impressed with the selection and superb service from Joshua & Jordan who stayed late to take care of all our furniture needs. Thanks!

Marisa did an amazing job getting us what we needed. Kudos to her! 🙌

I was treated with respect and was very happy with the service…from my salesman to management.

Great customer service…. Just took longer to buy mattress than buying my car

DO NOT EVER BUY ANYTHING FROM THIS COMPANY!!! THEY ARE COMPLETE LIARS!! I never post negative things about people or companies but do not buy anything from Ashley Furniture especially the Lubbock, Texas store. They will only tell you what you want to hear just to make a sale. I wish I had done my research and even asked around before buying because everyone I talk to has nothing but negative experiences!!! Every single thing the salesman told us in store was a lie and when you try to call for help they tell you to call their customer service line who also give you the run around and say the store will handle any issues. I am out a lot of money for items I do not want. This was supposed to be a special gift for my daughter and Ashley Furniture refuses to help remedy the issue because they stated things that were not true. Help yourself and shop local! I WILL NEVER BUY from Ashley Furniture again and will share this with everyone I can to help you not experience the problems we have faced!!!

Jordan and Ryan are awesome! Heard horror stories about Ashley Furniture but they were great and got us what we need.

Edward Orona was a great sales representative!

Excellent service , very helpful, mo hard sales technique. Could not have been more pleasant.

I was lied to , I was told that if I did not like it I could return it or exchange the love seat that I bought. It came in yesterday and it is not comfortable at all I called to exchange it for something else and was told that I am stuck with it. I just spent over $3000 and am tested like this. I am going to the FCC BBB and The attorney general‘s office. I suggest nobody buys anything from this company. I am so distraught over this. It’s made me ill.

We had a very good experience at the Lubbock store! Our salesman, Ryan, was extremely helpful, courteous and friendly! We will go back to him for any future purchases!! Sandra Cody

Gosh couldn’t have had a better experience! Those guys at Ashley’s are amazing

Staffs are Very accomodating and friendly. They answered all my questions and given me the best possible options

Well, my experience was a five star. I’ve heard that they have furniture which are pretty expensive and other stores have some of the discounted furniture from them, but it isn’t true. They have some pretty decent priced furniture as well, you just need to go and ask, they will be more than happy to help you with anything you need!

Amazing service by Norma and the manager ely!!

Norma and Eric were excellent to work with.

Just go to Bob Mills. You’ll get a better deal and better service. I was VERY pressured into buying my bed. When I questioned why the prices were still the same when I was “getting a deal” Manuel got very angry and said “if you’re going to be questioning the price I’ll just charge you full price, don’t question it.” My delivery was cancelled THREE times, I only found out my order was cancelled after waiting all day. No one communicated with me that it was cancelled or why. I called many times to the store and kept getting avoided. I finally spoke to a manager who was able to get my bed scheduled and told he would wave the delivery fee. Guess what. Delivery fee was never waived. Overcharged, under serviced, pressured, and very dissatisfied. Will never be returning.

Steven is amazing and really tried his best to help us get what we needed !

Claudia was very helpful and knowledgable about the inventory. Very professional yet friendly and personable. She made the process easy.

Edward was so much help and so easy to communicate what we wanted to. He helped us get Cason all his furniture for college!! Great job!

Maurissa was super sweet and she worked to get us the best deal on furniture!

Awesome. Thank you.

Amazing friendly staff that were very knowledgeable and helpful through our entire purchase!

Edward Orona was very helpful and honest with helping me find the perfect sofa that will best suit my needs. He was also very nice and friendly as well knowledgeable. I have to say I was only going to look around so he's a very good salesman! Thank you Edward- Clara

We had a very good experience here, service was great, had multiple associates helping while other was busy with other customers, found what we wanted at discounted price

Excellent service!

Claudia was extremely helpful and not at all pushy. Would be happy to visit again when we need more furniture.

The guy that sold us the mattress was super nice but then I didn’t get the protector I paid for and I contacted them several times to no avail.

Had a very pleasurable experience here. No high pressure sales, just concern about meeting our needs. Thanks for making it easy!

Eric was very kind and knowledgeable, the managers were very informative.

Bought a power reclining loveseat, that was in stock. They delivered (1 week later) a power reclining couch, by mistake, they took it back on the same truck. Rescheduled the delivery for the loveseat between 3:30 and 6:30 the following Wednesday. It is now Wednesday, 8:30 pm, no loveseat, and Ashley Furniture does not answer their phones, even though they say they are open until 9:00. Their customer service lines close at 7:00. The salesperson is not answering his text. Really awful customer service if you ask me.

Josh was great. He knew his stuff and was very personable.

Great experience! Wonderful sales team!

Rhyan went above and beyond what we expected. We had been to various furniture stores today and last weekend. Happened to think about Ashley’s and so glad we did. Defintiely would recommend asking for him.

Awesome service!

The team member Joshua was very helpful and made our purchase very easy. Thank you.

Awesome customer service and great deals! I’m very happy with my purchase

Had a great experience with a friendly associate by the name of Edward. He was attentive to our wants and needs when it came to a couch set for our apartment. Edward was super friendly and patient as we walked around the store to test out different couches. He went above and beyond to look at our layout for our apartment to make sure we got the right fit. We have gone to a couple different stores and did not have the same experience as here. Thank you for helping us make our apartment into our home! Definitely recommend others to come here.

Ryan was so helpful to me and my partner when looking around the store. He went out of his way to make sure to explain the couches and sets and was very thorough in his advice on different pieces. They had a red dot deal that was very enticing on many of their pieces, and a good selection.

We were helped by Edward and he was so helpful and always tried his best to give us the best prices and experience

Edward was phenomenal and worked with us from start to finish, making sure all of our needs were met! He was very respectful and not pushy.

Edwards the man made us a great deal on kitchen table i was in and out in less then 30 min

I came in with a pillow from a love seat and recliner set that was gifted to me, was looking for a complementary or accent type couch that would work with them and Joshua took me straight to the actual couch, 100% match! I’m not sure what the true odds of finding it were, but it felt like one in a million! He also helped my grandmother find the bookcase she needed. It could not have been a better experience.

The lady, sorry I forgot her name, but she was very helpful with explaining everything we asked her about. I will certainly come back because of her kindness.

Awesome had everything I was looking for. Sales rep Manuel Castro was great. Everyone was friendly.

Our sales person was very friendly and knowledgeable. She made our visit pleasant. And i went home with some beautiful furniture.

Excellent selection of quality furniture, wide range of prices, with knowledgeable and friendly salespeople. I was even introduced to the store manager! (A very nice personal touch.)

I went and found what I wanted and was out in about 30 minutes with no hassle as easy as American cherry pie! Happy Fourth of July, everyone at Ashley‘s furniture! Especially to Ryan Valdez he always has a great attitude and is very helpful!

Nice experience. Extremely helpful sales person.

Very clean ,friendly staff was greated and helped immediately left with the sofa I wanted at a great price

My review is for the amazing customer service I received from Eric at the Lubbock location. He was very knowledgeable in his field of work which I have found to be rare these days. He went above and beyond to help me and I am very grateful. As the first point of contact for customers, he is the face of Ashley Furniture and he represented well. Thank you Eric.

Jordan was quick to help and was a breeze throughout the process. Would recommend to anyone.

Very pleasant experience, Edward showed us everything we wanted, and was very efficient, I will definitely recommend Ashley's and him for my friends.

The sale person was awesome. I told what I wanted and he helped me out a lot. Had a nice conversation with, I forgot his name. It was like hanging out. Still talking after the sale.

Eric was fantastic, he was nice and personable and made the experience very pain free. We went in to buy an entertainment center and look at couches. He was helpful and informative without being pushy. We have had pushy salesman before and it meant a lot to have the space and also feel entirely informed and listened to. Great experience, thank you. Looking forward to drop off of our new living room stuff!

Jordan Pravo went above and beyond customer service in helping me and others were instrumental in assisting to ensure a great customer resolve. Thanks so much.

Efficient and cared about his work!

Great experience they were all real nice went out of their way to help me get the chair, but definitely by again

Both people I worked with - Manuel and Eric (who helped finish the sale), explained every detail with me on my purchase and helped me understand each items pros and cons. No pressure sales, ready to explain things and made a bigger trip than I thought I was going to need (long story) a lot of aside to handle.

Edward was who helped us and he was extremely helpful and very easy to work with.

Friendly and fast

Someone helped me as I walked in awesome

Eric was our sales professional and he was absolutely excellent. Eric provided us with every bit of product knowledge and helped find us the perfect bed setup. He was patient and very professional by providing us the space we needed to make a decision. Jordan, the sales manager, even came by to greet us and thank us for coming by. Overall an excellent experience. I will be purchasing all of my future furniture from this store and would highly recommend it.

Mr Orona was very helpful. He worked with our budget and gave us time to think about the purchase!

Norma was amazing! Thank you for all the help!

My husband and I just went in to look. We left with the purchase of a new living room set. We were greeted at the door, by a very sweet sales person, named Norma. She was very helpful and attentive. My only issue was that she did hover quite a bit. ( I shared that with her.) Norma and her manager, Jordan, were knowledgeable on the furniture and gave us all the different options of payment. I love that our furniture will be delivered in a few days, and not weeks! Norma and Jordan were very friendly and personable. It was a pleasure spending time with them.

We love the sales team at Ashley Furniture in Lubbock, TX! They always treat every customer with courtesy and respect and go above and beyond to make it a satisfying experience! We especially want to recognize Adam, our salesman, Jared and Dustin, the managers, and the financing Acima rep, Ginger for taking excellent care of my husband and I with a smooth approval process. They are honest, transparent, approachable, and friendly! We are repeat customers with Ashley Lubbock and will not go anywhere else for all our home furnishing needs! Thank you so much for everything! We will definitely be recommending them to all our family and friends and anyone considering buying furniture from Ashley! The Harrisons

Ryan Senger at Ashley Store in Lubbock is our official furniture guy!

Great customer service!! Great furniture reasonable prices!!

The experience was great we went in just to look around and by the end of the night we had new sofas. Eric and Dustin were phenomenal. Thank you For all your hard work!

Staff very friendly, did not shopper stalk, but let me shop at my own pace.Greatly appreciated!!!

Nicest salespeople. I had 2 in fact; they were both so nice. The quality of the furniture is excellent, and priced right.

Walked in knowing what I wanted from the website, Josh greeted me with a smile and guided me to what I was looking for. He told me to take my time, look around and let him know when I was ready. He did answer a few more questions about a couple other pieces of furniture that I will be back for. I had the best experience at this store and Josh as my salesperson. Perfect!

Eric was awesome! His knowledge of the products is outstanding, and he even provided helpful tips to get the best deal. Very friendly and personable!

Manuel showed us pieces based on what we where looking for.

My husband and I purchased a leather sleeper sofa, ottoman & recliner. During our visit to the store we were greeted by Ryan Senger & worked with him to select exactly what we needed. He was great!

Had a great experience like always!! Erick helped me out and made it easy to find what we were looking for!

nice people and easy sale

We visited Ashley Home Store in Lubbock on Memorial Day to purchase a couch. My husband and I were hoping that the staff wouldn’t be too busy to assist us. To our pleasant surprise, the employees were not only professional and helpful, they were also very patient and answered all of our questions. They spent plenty of time with us and made the experience a very positive one.

Adam and Joshua were excellent in customer service and furniture knowledge. They spent a lot of time with us, answering questions and helping direct us to our items. We never felt rushed or like a bother to them. We looked at several places and chose to buy from Ashley for our first furniture purchase together. Thank you Ashley!

We’re not fans of sales people and the whole sales process, but we had a super helpful salesman! He worked with us over the course of 3 days to figure out the best configuration for our room and to find a sofa that would please all 6 in our family! We just ordered, so we can’t speak to the delivery process but so far our experience has been great and we’re excited about the sofa we purchased.

Ashley was wonderful and made the buying experience quick and easy. Dustin was a great sales person.

Great service. Respectful and knowledgeable sales associate. Definitely shopping there again.

Trevor provided excellent customer service!!

We were very pleased with our shopping experience at Ashley Furniture in Lubbock. We purchased furniture for several rooms, including a mattress for the bedroom group. Our sales associate, Joshua, was very professional and knowledgeable. He was able to bundle our furniture to get the best price for all the furniture, as well as helping us take advantage of the Memorial Day sale. They will hold our furniture until our house is finished being built in a few months, which ensures that we will get the pieces that we want. we will certainly shop at Ashley again!

Great salesman that provided great service.

We walked in looking for barstools, and we're greeted by Trevor. He was very helpful and informative. We got the barstools we were looking for and he helped us with an additional barstool we needed. Thank you Trevor!

Joshua and the entire Ashley team were very friendly and made the shopping experience wonderful

Friendly staff and great prices great variety of furniture good quality for the price and Ryan when out of his way to help us with our furniture Many Thanks 👌

Rhyme was helpful and friendly. The men at the loading dock were great too and helped a lot!

Great customer service !They helped me order what I wanted !

We have never shopped at Ashley Furniture before. We heard and read a lot of negative reviews. Now we are looking around and decided to take a look to see what they had to offer. Surprisingly it was nice. Our sales rep was so awesome! She had the patience with me as I changed my mind numerous times before deciding 2 h o u r s later on the furniture! The prices were so much better than the other places we went to. Our sale rep was professional, so kind and even took the time to look up when we would be getting our furniture. Our experience at Ashley Furniture in Lubbock was fantastic. We will go again.

Absolutely quick and fabulous service

Our salesman Ryan was great ! Very knowledgeable and great customer service! Got us into the best bed right for us ! Thank you very much ! Really appreciate the time and efforts !

Rhyne made the experience of shopping easy

Go see Manny! He’s the man!

Not happy ! When we purchased we were told the item was in stock. Two days later we were told it wasn’t!!

Eric Garcia was awesome helped me and my husband find the perfect piece to complete our living room.

Very unprofessional sales employees. As we were checking out a fight broke out between 2 sales employees. It was very disturbing and will not be shopping at this store again. Store was in Lubbock, Tx

Have always bought ALL my furnishings love the ppl and deals

Very helpful and accommodating to out of town customers.

Josh is a great salesman. He had us explain what we were looking for. He lead us to exactly what we wanted !! His manager was great. They made sure we were comfortable while going through the finance process. They stayed later than expected . That’s shows how great their company is with customer service.

Very helpful and very kind! Jorge was eager to please and helped me find the perfect table

Great experience with Jorge, gave us a great deal and we got a better couch than expected!

I really appreciate it will Werth the very today thank you all . Brus T Puckett

A great place and Carlos was amazing in getting me everything I needed for my renovations

Very good.

Jonny was very helpful

It was Great!!!!

Best experience I had furniture shopping and it’s hugely due to my salesperson. Make sure to ask for Dustin. He is extremely helpful, doesn’t seem “pushy,” and can have fun conversations.

Eric was very friendly and helped us find exactly what we were looking for!

Great service. I will be back, hopefully I get the same rep

I wanted give 0 or even negative stars! Normally I don’t like to review but this was absolutely obnoxious and disgusting! We were not told the items bought from the store were non returnable or non exchangeable. They make you sign a contract and write that it’s non returnable third page somewhere in the smallest print possible. When we tried to discuss the return with sales managers (Manuel) they were extremely rude at the store as well as over the phone. The agent over the phone starting yelling at me and tried to tell me there no reason for me to be standing on the store property!!!! There was another family sitting at the store trying to argue about the same thing and was facing similar rude behavior. When we asked two other friends who had bought furniture from the same store, they literally said they had the same horrendous experience. This is the worst customer service experience I have seen in my entire life. Please write here if you have had similar experiences with Ashley Home Store and we can see if we can take it further. We have also reported this to Better Business Bureau.

Excellent and helpful service and great prices! We found everything we wanted in one store!!

Eric was very knowledgeable and kind young man

Ryan was very helpful and courteous. We got exactly what we wanted at a great price!

The Ashley’s team are amazing to work with setting up our new living room. Definitely coming back for a bedroom set next

Jorge was very attentive to our needs

The delivery went so well and fast, and the people who came to do it were very professional and kind.

If anyone needs Appliance work done, Google field appliance repair.

Jorge was exceptional. He helped me stick to budget while getting me everything I wanted. He secured the financing for me effortlessly. After a terrible experience in the Amarillo Ashley's, Jorge made everything so easy. 10/10

Ryan is an amazing salesman!

Jordan went out of his way to make sure we were satisfied.

Ryan was super helpful and helped us with exactly what we wanted! We were very pleased.

Our experience was great! Eric was fantastic! He gave us time, listened & made sure we got the best deal. He was incredible & the rest of the team was so nice as well, we will be coming back & telling our family & friends to go for their furniture needs!

Ryan took the time to figure out our needs and then found us a solution. I would go back when I need furniture again.

Eric Garcia and Jordan Prado were both incredibly helpful and thorough without being pushy! Fantasy experience all around

Great costumer service, and helped get what I wanted. Very happy with my experience!

Just as we walked in the Ashely store we immediately fell at home , it’s was an atmosphere that made you feel like important , add to that great salesman, it was great feeling all the way , thanks

Enjoyed my visit. Ryan was very knowledgeable and helpful and gave our space to look

Dustin was great to work with as was Kaden. Patient and helpful with every question and change of options and colors. Thank you!

My sales associate Ryuen was very insightful, helpful, and accommodating.

Jordan was very helpful and checkout went smoothly. Everyone at the store was nice and not pushy like many furniture store employees can be. The commutation on delivery was super simple via text. The delivery guys were processional, friendly and experienced. Definitely recommend Ashley in Lubbock.

The Experience was great I really just went in there to look I didn’t know I was going to spend an excess amount of money , But Ryan Valadez helped us make a move today that in the long run saved me time and energy, My Daughter is very happy with what she chose , He Ryan very helpful , knowledgeable and worked hard for his company and family Praise God for this kind of Service I hope the rest of the transition goes this smoothly

Working with Ryan was a pleasure. Made sure all our needs were met with the best deal possible.

Great experience and easy to work with

Dustin's kind attitude and no pressure service is exactly what impressed us. He helped us find exactly what we were looking for. Thank you!

Ryan was great!

The employees where very nice and knowledgeable. They helped alot and knew when to give space to walk around alone to look. It was a very enjoyable experience!

Spent about $5,000 for King bedroom 11/2022. We went to move our furniture to replace the flooring and found that they did not use all the bolts and one of my side rails is cracked near what seems to be a wood knot. Im sure it did not help that they screwed the side rail in off by a hole from the headboard to the footboard. A leg also broke on the headboard. I paid for the extra 5 year warranty on $8000 worth of furniture. I called the warranty center to find out that NONE OF THIS IS COVERED. Also, there's no manufacturer defect warranty past 12 months. How are you supposed to see a defect in furniture that you pay to be delivered and assembled. The leg doesn't even resemble wood. It's some pressed light weight material. And I missed joining the class action lawsuit for their price gouging and misrepresentation of furniture value. We bought our sofas from BOB MILLS and the manufacturer warranty is much better. I would love to get my $500-$700 dollars back on the 5 year warranty that is literally GOOD FOR NOTHING! I'd even take a prorate for me being the fool for shopping with Ashley.

Ashley’s is my go to for whatever I’m looking for it’s no other store that could compare & over the last few years Ryan has been my sales man yo he definitely the man to ask for not saying the other guys isn’t good but I promise you Ryan the man behind the plan he definitely helps me get whatever I need I give Ashley’s 5 ⭐️ & My salesman Ryan I give him 100⭐️ Great people Great Company

I had a great experience in choosing my new furniture and our salesman. Ryan was wonderful .

Johnny was a great help! We were able to find our couch and had no issues doing so. This was the first store in Lubbock that we went to, we fell in love with the customer service and the couch we picked. We decided to look around at other stores just to consider all our options and we didn’t find a better deal and certainly didn’t find better customer service anywhere!

My salesman, Jorge, was very knowledgeable. He had a very warm and respectful attitude. I felt like he had my best interest at heart. I totally will refer friends and relatives to go see him if they need furniture.

Worked with Ryan! Definitely recommend them. Go see Ryan for any of your furniture needs. He was awesome and made sure he got me the best deal.

Steven was very helpful showed me a variety of computer desk and helped me pick one and even helped me get it.

Excellent service great team polite store employees and awesome time looking for what we needed thanks!!

Was a great experience

My experience at the Ashley Store was pleasurable. The sales lady, Claudia was very knowledgeable and patient.

I excellent Customer Service!

Had a great salesperson

It was a great experience. Super friendly. Super helpful. Walked away excited not just about my purchase but about the service. Thank you!

We're very patient and friendly

The sales man Ryan was a good sales man and took care of what we needed

We had a Great experience at Ashley’s today… the customer service was great Claudia was nice and took us all through the store until we felt like we found what we wanted..

Awesome location and selection that are available. Plus I needed some parts and ordered them. Thank you

Great Prompt Customer Service.

Lovely team. The guy who helped me was kind and very knowledgeable. Helped me find the perfect desk, and didn’t attempt to upsell me. In fact, made sure I got the right piece for the work I’ll be doing, not just something pretty. Will be back!

Manuel was the best! He made buying a couch quick, simple, and affordable. He even helped us find the couch we loved at a lower price online and price-matched for us. Thanks, Manuel!

Nice salesman, informative. Just wish we could have picked it up. They don't allow you to pick up your items, they have too be delivered.

Took a friend there to shop or furniture made the process easily and fast.

Great customer service! Listen to what I wanted and showed me furniture I would like.

Friendly and excellent customer service

Knowledgeable staff. Very helpful. Good quality merchandise.

Ron was awesome. He listen to what my concerns were and with his help it picked a awesome bed

Great service with a good value

We had a great shopping experience and will be back for other items

Salesman Joshua was the best and service and selection were on point!!

Loved the experience we had with Andy the sales professional. He was amazing.

Ryan was very accomodating. Had a great experience

Rhyne was super helpful in helpong me find everything that i needed.

Great experience

I would avoid buying here if you can. They have certainly changed since we last purchased. The automated customer service is a nightmare to deal with. Our issue was finally resolved by a human in the store which I am grateful for, but save your self tears and frustration!

Staff was very thoughtful and not pushy at all

FIRST LOOKED UP A RISE ASSIST RECLINER AND FOUND APPROXIMATELY WHAT I WANTED. WENT TO ASHLEYS IN LUBBOCK AND A YOUNG MAN ASKED IF HE COULD HELP ME, I TOLD HIM WHAT I WAS LOOKING FOR, HE TOOK ME BACK TO THE RECLINERS AND SHOWED ME WHAT THEY HAD ON THE FLOOR HE DEMONSTRATED EACH CHAIR AND I PICKED ONE HE OFFERED ME A MILITARY DISCOUNT AND I CALL MY BANK. HE ASKED IF I WOULD WANT A EXTENDED COVERAGE FOR 5 YEARS AND DELIVERY AND SET-UP I AGREED AFTER WE TALKED A WHILE. THIS YOUNG MAN WAS HEPFUL AND NOT PUSHY. I WILL BE BACK IF I NEED ANY MORE FURNITURE.

Excellent aervice

Great sales rep. Johnny. All sale completed in 1 day. I told him a date in which i needed Items and he reviewed through items that would best on time. However, after readying reviews and talking to people who recently ordered, I am worried about shipping / delivery delays. I logged into my account and my order does not come up either. Was it placed? After seeing the reviews  i am worried that my items will not be in in 2 weeks as promised. I am moving with a child who will need their bed. Please advise. Thanks! Art

Very helpful salesman

It was a great experience! Ryan was amazing! So helpful and so friendly! Thank you Ashley’s and thank you Ryan! 😊

Remarkable! Team member Ryan Senger is the best . He worked with us over a couple of weeks until our decision was finally made. We came back because of the personal attention

Ryan was wonderful. Made the experience a good one. Got us what we wanted and got a good deal

Great experience and great deal on a king bed!

Friendly Service! Bought what I was looking for! Quality Furniture! Great Group of People Working There! Thanks!

I'm only giving them one star but if I could I wouldn't give a star at all. This was the worst customer service I ever had experienced. We had bought a couch and loveseat and paid cash for them in full. When it was time to deliver we only received the couch. We asked where the loveseat was and they told us it wasn't on the delivery form so they couldn't do anything about it. So rescheduled to have it delivered for the next Saturday. Well they tried to confirm the appointment which the number attached was my father's and he doesn't text so I excused that. I had asked them to change the number on the account so we could confirm the appointment. Guess what I call the day before and I have to reschedule again. So this time I called the salesman again and he finally sends me a screenshot that he changed the number. I finally received my loveseat. But we didn't get an apology. No empathy no nothing for having to take time out of our days to make sure someone over the age of 18 was here. So yes I would say my experience was very poor. Oh and I forgot to mention it took three weeks from the time of purchase to get them delivered when it was supposed to be delivered in three days!

Bought just what I needed sales man made it easy

Furniture not bad they just have bad delivery drivers who obviously don't get paid much since they had to steel personal belongings from my home and ashley didn't do anything about it they just kept tossing the ball the the next representative just be careful when you buy from this guys

Ryan Senger greeted us at the door, and got us exactly what we were looking for. He wasn’t pushy and listened to our wants when it came to a mattress, he was also knowledge on the different models and options. In and out of the store in less than an hour within delivery already setup. Great experience.

These guys have gone the extra mile to help us out. I live in East Texas and have a daughter moving to Lubbock. Dustin,Ryan, and Ginger worked with me for at least three days over the phone on putting an order together in their store. They did everything in their power to help use out and keep it within our budget. Great group of people!! All I can say is Dallas Metroplex area stores have alot to learm from you all in West Texas! Great Customer Service!

It was not good at all….sales associate (Hispanic, not Mexican) was not attentive to us, almost walked out.

Ryan was a joy to work with! Attentive, but didn't hover. Asked all of our questions and had the patience of Job! Looking forward to getting our sofa. Blessings.

Great customer service

Ryan was a very professional and informative employee. He was patient and took his time and most importantly he listened to what we wanted and what we didn’t want.

I went in with the idea every furniture store was the same with pushy sales people and thankfully this was not this case. The entire time I was there was easy from browsing to purchasing.

Jorge Mejia made picking out furniture easy and no stress. I highly recommend to ask for him.

Rhyne was very helpful and friendly!!

Everything was great except that they shorted me a chair

Awesome Experience with the sale person Manny and the Manager

Great service! Great deals.

The sales person was amazing

Couldn’t purchase an item and I told the associate I would have to wait. Instead of being understanding he was very unprofessional and even threw a little fit. Did not proceed to engage with me after I said I’d have to put my purchase on hold. First time ever being here and definitely do not recommend nor will I ever come again. They only care about a sale due to making a commission and it shows. Lacking in customer care, professionalism and communication.

Great Service ,friendly,helpful staff

Item is broken 😞

Our salesman Ryan helped us in every way possible to get us exactly what we wanted and help us out with the best deal possible!

Great job!

Super late delivery (months)Late assembly (claims of missing parts)Takes months to get a reply back for warranty issues (paid extra for coverage) After 2 years they finally sent a tech to check, a day later they closed the claim saying the warranty is voided cuz of mattress "stains".

WARNING!!!!! They only want your money!!!!!!! No damage coverage!!!! Even you paid warranty!!!!!!!!! We bought a sofa there one year ago. They promised us so well. We have dogs and kids. Any damage they will cover if we pay warranty. We paid it!!!! When we call the customer service they said so many reasons they won’t cover!!!!!

Everyone was so helpful and knowledgeable. We have a different store closer to where we live but this particular store (Lubbock) has a larger selection and the customer service was exceptional.

Went to Ashley Furniture today to look for a recliner to match my mother’s sofa and was helped immediately. Trevor did such an excellent job in helping me find the perfect recliner. Customer service was excellent.

Mattress delivery guys says sales guy must have not put on my order to take old Mattress away and they can’t do anything about it. Specifically confirmed with sales guy at point of sale they would take it. Guess I am SOL, Thanks Ashley of Lubbock! Edited, like the mattress. Will have to handle the rest from here

Claudia was very helpful and knowledgeable

Good service. Had right product

Got a good deal on some bed room sets

Ryan was very helpful! I was Very pleased with the entire process! And everything I ordered was in stock! Will definitely be back soon!

Manuel help me. He took my information for my financing real quick so I could get to work. And even went out of his way to bring my paperwork to my work so I could sign it.

Our salesman’s Andy Agard, help us find what we needed and gave us a good deal, can’t wait to get my table and baseboard for my bed, Thank you Ashley’s.

We bought a sofa at ashley lubbock. Look for claudia, our sales representative. She’s nice and very professional.

Claudia and Trevor were awesome! Claudia helped me pick out my items took the time to explain things. Trevor was a good conversationalist. My experience was a very good one

Absolutley amazing Johnny was phenominal best experience I have ever had!!!

Great Service

So very patient and helpful! We were there for 3 hours and he was great about it! Will for sure use Andy every time!

Andy was so patient with us and very knowledgeable and helpful! We will definitely be lifetime customers.

Very Satisfied with Sales person and with Delivery. Thank you so much.

Derek was the best, he took the time to explain multiple options of furniture, compared online and in store availability. I purchased the perfect pieces and awaiting the “white glove” delivery on Wednesday.

Ryan was an awesome salesman. He let me choose the mattress that was best for me. My grandson and I will always ask for him.

This place will lie to you.

I looooove my furniture. Had the best salesman. There were issues but they corrected them right away. I would definitely shop there again.

The sales was honest, and very polite. I will recommend him to anybody. His name was George and he really got a good deal on our furniture.

We had a great experience at Ashley's! Thank you Dustin for providing perfect service and helping us find what we were looking for. There isn't anything I would change about this visit.

Excellent price and customer service!

Overall, my family’s experience was really good. Everyone was super nice and the guy who worked with us along with one of the managers helped us to find something that suited our needs and our budget. The only reason I’m not giving our experience a 5 star rating is because we had to wait for a long time to sign the paperwork. We understand technology can be complicated at times therefore we weren’t upset.

Johnny Jimenez was great! Service great! Product great! Price great!

Awesome store, great staff answered all my questions very informative on all their products. Maddie was very helpful went in great details on all their products thank y'all very much

Great service so far! Ordering/payment was so easy from home. Rep was very responsive to answer questions. Don’t have the product yet so can’t speak to that.

Awesome staff! Great help. Best selection at a great price.

Ryan was a greatly helpful in finding exactly what i was looking for.

Ryan S. was our salesman. He was perfect. Straightforward, listened to what we wanted and made in happen!

Dustin was a big help in my decision making process!

Easy transaction, good price

Ryan, our salesman was great! We only went in to look at a dinner table with chairs, but we enjoyed Ryan's professional attitude and how nice he was that we went ahead and purchased the set. May God richly bless all he does each day!

This was such a pleasurable, and totally enjoyable shopping experience helped out by Mr. Johnny Jimenez. He was so helpful without stalking us like at some stores. We will be back as soon as we can for other items.

I’m new to the area, Roshan & Trevor worked diligently to earn my business. Exceeded every expectation of customer service. If you shop here ask for them.

Unbelievable experience from the moment I walked in the door. The customer service is exceptional. Joshua was so knowledgeable it blew me away. It’s great doing business with service representatives, who actually like their jobs and the public. lol

As soon as I walked in I was assisted and greeted very politely

Dustin was the first person to greet us. He made us feel so comfortable. He helped us to make sure we got a good deal. Definitely ask for Dustin he will provide awesome customer service!

Johnny was knowledgeable about the beds and was very pleasant to work with.

Joshua helped us out and he was very friendly and helpful. He helped us find exactly what we needed and were looking for! Ask for Joshua!

Great service I will countinue to buy from yall and I have highly recommend Ashley's. THANK YOU AGAIN!!!!

I needed to cancel the order due to shipping and delivery times and the process was super painful.

If you want to pay top dollar for the cheapest junk material you can buy..then buy from Ashley Furniture. Otherwise avoid at all cost. I can nearly see through the material on my dining room chairs. Not to mention when we FINALLY did recieve them, the screws FELL out on the floor, BEFORE we even had a chance to sit in them! What you are sold on the showroom floor is definantly NOT what you recieve!

Jorge Mejia was very helpful in all aspects of our visit today! Once we decided what we wanted, He sat with us and gave all payment options and we were very satisfied! We will definitely be returning!

Josh is amazing!

Customer service was great!

My experience with Ashley furniture was great. Jakobe the manager was very helpful and friendly and helped us with our purchase of our new living room set. Jorge was super friendly too. I would recommend my friends to go.

After dealing with the online website and them canceling my order for no reason. I went into the store and Andy Agard helped me get what I needed and got me setup quickly. I really appreciated him and will definitely keep him in mind the next time I buy furniture.

Ask for Roshan! He greeted us at the door, showed exactly what we wanted, got us checked out in a timely manner, and our delivery arrives within the week!

I've been doing business with them over the last 12 years and we enjoy our experiences every time.

Delivered to wrong address, wrong city. Can’t get resolved. Have to pay for Fed ex to pick up from Lubbock to Justin Texas. I’m

Friendly and helpful staff.

Wonderful experience and Josh was amazing!

A10 great service

Easy and hassle free first time purchase! Johnny was so helpful and informative. He answered all of our questions thru the entire process! Def recommend!!

The sales rep helped us find a living room set that was fully in stock and available to pickup at the warehouse right away. When we picked up the sofa it was damaged and they immediately exchanged it for us with no issue!

Walked in got greeted immediately a quick show around and then left us to shop. No pressure buying. Easy buying process and friendly staff

Very please! Excellent customer service!

This guys here especially Rhyne and Jakoby go above and beyond to see that you are well taken care of. Come see them and experience their Welcoming presence and these guys aren’t pushy at all 100/100 stars if possible for their Customer Service

Friendly customer service and was anxious to help out with any of my needs.

Really loved shopping in store. Friendly employees and produce are dam good with reasonable prices

I didn’t want to talk to a salesperson. There’s always the pressure to buy what you really don’t need or at a price that was over your budget. We weren’t able to get by a salesperson though but it turned out to be the best thing! We got exactly what we wanted, good price and took it home that day! Manuel was great! No pressure.

Johnny was really helpful and easy to work with! He was able to make all arrangements over the phone quickly for us to order, pay for & pick up our order on the day that worked w our schedule.

Staff was super friendly and helped me find exactly the desk I was looking for! Great experience!

Slow service

The employees couldn't get us out of there fast enough. You should train them to understand that people in construction make decent money. They saw my fiance's dirty boots and jeans.. snapped to judgement. Not realizing we're remodeling our home and need to furnish the entire house. So we spent 3,000 elsewhere. Still looking for dining, bedroom and guest bedroom furniture. Thank you for narrowing down my options

Customer service was fantastic!

When shopping for a last minute mattress after Amazon failed to deliver, Ashley Furniture and their representative Rhyne came through and met all of my needs. Rhyne provided all of the answers to the questions that I had about the mattress for which I was shopping and went above and beyond to make sure that I was happy with my purchase. Given the incredible customer service which I received, in addition to the top notch mattress at a reasonable price, the odds of me returning or recommending this store to others are very likely.

Never received end table and we can’t get anyone to seem to know how to do a refund. We keep getting the run around and different numbers to call. We purchased the 5 year warranty on our couch. A recliner quit working after only having the couch 1 year and 4 months. We can not get anyone to come look at it. We have called twice and have been told both times that someone would call us within 7 business days to come out. Have not hear from anyone. The manager in store was no help at all. Had me call a phone number while in the store to ask about my end table. Will never shop here again.

Johnny and Trevor have spent the morning going above and beyond to help me. Couldn’t ask for kinder people and they have a loyal customer in me.

Mr. Castro was a good sales person.

We are extremely disappointed with Ashley Furniture. Our dining table had a small issue which will take over a month to get someone to come fix it. The issue was noticed by the person who first installed it and he said he’d make a note of it. We aren’t sure if he did, but they are not flexible with times of when they can fix it. The next issue is they ordered the wrong bed frame. I have photos of the frame we wanted in the store with the information by it so I’m unsure how that was confused. We have gotten the runaround with the Lubbock store and the customer service. They each say we need to speak with the other. This has been extremely frustrating and they do not seem to have any regret or sympathy about the situation. We will not be buying anything from Ashley Furniture again.

Rhyne was professional and courteous. He took care of me like family. Thank you Ashley for have such wonderful sales associates. Rhyne made my shopping experience seam effortless. Thanks Again

Rhyne was excellent.

Josh was very helpful and joy to work with.

Rashon went above and beyond finding two specific pieces of furniture we have been looking for over the last two months. We needed to go home with furniture today and he researched what they had in stock at the local warehouse.

Ryan known as Curly was great!

This place is an absolute joke. We’ve waited for 3 weeks on furniture that was promised within a couple of days. Nobody at the store is willing to help. Awful. Just awful customer service.

Johnny was friendly & listened to what we needed. No pressure sales. Easy & quick process to complete our purchase. Excited to get our new sectional for our new home!

It's been 15 years that I have made Ashley a place to go buy my furniture. I love that they give you time to pay off your furniture without interest. I highly recommend them. The workers there are very friendly. They ones who have help us has been Jorge Mejia and Ryan there at Lubbock Ashley's store. Awesome people! Thanks for your help!

This is the second time I’ve purchased from this store and the third from Ashley overall and every time has been seamless and an easy transaction.

Take your money and run out of here to a place that respects customers post purchases. Things look great but Quality is horrible. Customer service keeps disconnecting calls when we try to file a claim. No one even tries to call back. Their protection plan is just a scam.

Rashan was good and precise with everything! Will definitely recommend.

Wanna best stores I’ve been too

Rhyne was very helpful and informative on the process. He also was very excited and seemed to love what he does and that made for a great experience. We had an Ashley couch that we bout over 15 years ago and it has lasted through 5 cross-country moves. It has just become time to replace it.

Ryan was super helpful and available to answer any questions we had!

Awesome experience!!!

We had nothing but a positive experience here. We were new to Lubbock and originally bought bedroom set somewhere else. That was all delivered in pieces so needless to say we sent it back. We then went to Ashley's and picked out a set we liked. Kaden was so good and got us what we wanted within our price range. Delivery took longer then expected but we loved the set and were willing to wait. I did have to call a couple times but Kaden took my call, or called me right back, every single time. He even took my call while out on the golf course on his day off. Customer service like that is hard to come by and why we went back when it was time to order a dresser.Delivery was smooth and they set everything up for us just how we wanted it. Would definitely shop here again

They work with our budget and got exactly what we wanted.. Thank you Joshua

This is the very best furniture store in town as far as the customer service! Jackie stayed with us and helped us the entire time

Rhyne was extremely helpful and nice!

Rhyne was awesome!

Andy was very helpful and professional. We purchased some pieces that were just what we were looking for.

Great service. Excellent price

Horrible customer service, their phones have been "down" for over a month now and it's impossible to talk to anyone on the store. Spent $4000 on furniture over a month ago and still haven't received it and can't get any answers from the over seas call center. I'll be filing a fraud report with my bank over this and will never do business with these people again

Salesman was very nice and helpful but our loveseat had a manufacturing defect after we got it home and we reported it within the 72 hour that another salesman said we could do and it would be replaced with no problem on them since it was within the 72 hour window and it definitely wouldn't be counted against us on the protection plan we purchased to use if something happened with the furniture in 5 years and now I get told they will only repair it and if it can't be repaired then I have to use my protection plan for the one time free replacement on a piece of furniture to replace it if it comes to that. Not happy at all should have went somewhere else to get our furniture !!!! This defect was not our fault it was like this right out of the box ! Will never buy from here again !!!

Salesman was very nice and helpful but our loveseat had a manufacturing defect after we got it home and we reported it within the 72 hour that another salesman said we could do and it would be replaced with no problem on them since it was within the 72 hour window and it definitely wouldn't be counted against us on the protection plan we purchased to use if something happened with the furniture in 5 years and now I get told they will only repair it and if it can't be repaired then I have to use my protection plan for the one time free replacement on a piece of furniture to replace it if it comes to that. Not happy at all should have went somewhere else to get our furniture !!!! This defect was not our fault it was like this right out of the box !Will never buy from here again !!!

Ryan was the best. He answered all our questions.

(Translated by Google) Perfect attention, the person who attended us was very kind, attentive, responsible, respectful...very happy to have gone to the Ashley furniture store because before going there we went to another furniture store and our visit was very unpleasant. (Original) Perfecta atencion, la persona que nos atendio muy amable,atento,responsable,respetuoso...muy contentos por haber ido ala muebleria Ashley ya que antes de ir ahi fuimos a otra muebleria y fue muy desagradable nuestra visita .

Jorge was very knowledgeable about all the furniture Ashley has to offer! I showed him a picture of a table in a home and he said, “That’s one of ours”! I was so excited and order the sofa table right then! He was very polite and friendly! Enjoyed my visit at Ashley Furniture experience! Thank you Jorge!

I was told the delivery department called me to setup for delivery. They said they left a voicemail when I do not even have voice messaging. I will not be shopping with Ashley’s again.

Good customer service. Happy with our purchase. 😊

Jorge greeted us as soon as we came in, made the process super easy for me. Thank you!!

Fast and convenient

My boyfriend and I bought a mattress from this store and wanted to get it delivered on June 17th to our new house. It turns out the sales person who helped us didn’t set up the date so we won’t be getting it till later in the week. My boyfriend and I both tried calling the store multiple times and nobody would answer. I left a voicemail and have yet to hear back.

Amazing service and great people

Quick, friendly service. Thank you.

The BEST place to get furniture! The best employees and highest quality

Claudia was very helpful and not pushy at all!!

Great sales team! Good value. Easy to work with.

Go to Eddins instead. They'll sell you the exact same item from Ashley for the same price or less without the pushy salesmen trying to double or triple your budget.

Be good!

I was well treated by Joe he did a wonderful job and I know have a beautiful piece for my home !!

Very friendly and professional environment they worked with me on everything and helped all the way to the end awesome place great deals for quality products!

Siri friendly and helpful people working at the store. Fantastic prices and quality. I really appreciated the help. Meeting our price point and helping us quickly find the items we needed.

Our salesman, Joe, was great! And so patient with us!

Great experience today buying furniture! Joe was super helpful He was patient and very informative! Thanks!

so helpful & kind !! the lady that helped me asked what i was looking for and my price range. she helped me find the perfect match ! so happy w my furniture <3

We were able, with help, to find the perfect piece of furniture for my mom. Thanks.

Best place to shop and work . Making a house a home. Best bang for the buck and in stock . Can't beat it at Ashley

Great service

It was a great experience and Erika did a fantastic job. Overall excellent service.

The salesman was great. Worked with us to make the sale final. He was informative and kind.

Andy Agard helped get my brother his dream bed ! thanks Andy!

Very helpful, very informative all around a very good experience.

Excellent customer service!

Manuel was amazing with us and worked a lot with us when we came in to look at a specific set that we where eyeing online. We wanted to see it before we decided to go with the whole set and he got us fixed up!

Came in looking at headboards... Ryan showed us a great selection and took care of us quickly and efficiently

A very peaceful and enjoyable experience.

I would give zero stars if I could. Worst customer service ever. Worst experience. Never again will I purchase a single product from ANY Ashley Home Stores.

Great products and great service!

The customer service was Awesome.Our sales person was very patient with us.

Very calm atmosphere to purchase furniture

One of the worst company’s to deal with the products they offer are wonderful but the customer service at the warehouse is horrendous the managers are not professional ( Lubbock tx )

Our representative was incredibly helpful and walked around the entire store with us as we decided on a bed. She was incredibly patient with us as well as we worked through the financing process and explained everything thoroughly.

Absolutely Amazing Help and fast process to get my item and the salesperson was very helpful and respectful and knowledgeable on the items he was showing me. Thank You Ashley’s Furniture we absolutely love our new items

This Ashley's Store in Lubbock treated us with respect. Something you don't get much of nowadays. Please visit this store you will be treated right.

Andy, was professional, courteous and Overall AWESOME. He made the difference and turned a very stressful day into a very very smooth one. Thanks again Andy!

Joe Perez was great and so patient. I will for sure go back for his service

It was awesome it didn't even take 1 hour to get all the paperwork done the sales man was very helpful and gave me the best price

Bought a desk new and salesman said I could pick it up from warehouse that day. Rented U-haul only to find out they were closed. Rented another u-haul the next day and picked up my desk. Came home to find out it was USED. Missing pieces and several bolts were damaged. Called customer service, after they took my phone number down in case we were disconnected. I was hung up on and never called back.

Was amazing! Everyone was very helpful and nice!

Great service, stayed late to answer questions and help us make a choice.

My salesman, Johnny, did a great job of assisting with our purchase today. He is very knowledgeable and attentive.

the person who helped us was very helpful i think his name was jacoby!

Boy I wish I could rate lower. They dont price match, although their website states they do. They really do not care for the customers, they are just their to make money from their sale. I called to price match and they said they dont price match. Terrible place to shop for furniture.

Ericka was great, not pushy and she showed me exactly what I was looking for.

Great service and made sure we were able to leave with what we wanted. They went above and beyond.

The customer service was amazing. We were treated so well. Ashley’s made a tremendous effort to get what we wanted.

Fantastic service. Jorge Mejia was fantastic. He is a lost relic in modern customer service he caught us as we were literally on the way out- convinced nothing was in our budget and just asked for a few minutes of our time to work something out and got us the furniture way beyond our expectations. He and his manager were top class and I will definitely return to Ashley for Jorge. Very satisfied and highly recommend to all!

Ashley has amazing customer service. She was very professional answered all my questions. I am very satisfied with her communication. Ashley also knew exactly what she was talking about especially all the fees that would be included with the vehicle and days and times. I highly recommend Ashley!

I had very good service when I went in the store and they were more than happy to sell me something. That's where it ended. I have never purchased from them before and I thought being that I am over 65 years old and a widow, when he said, they would deliver the sofa I expected like delivery from any other store. No, what I received was the sofa in a box plopped down in the middle of my living room floor. He left it just like that. Also, my footstool was in a different box in the middle of the floor. When I contacted the store, they told me that that is how they deliver, and that I would've had to of paid extra for set up, which I did not know. Also, I never received the fee for the footstool and I have contacted customer service twice and been given two different dates as to when they will arrive. I also called the salesman and the store in Lubbock and he said that he would get those to me ASAP and it has now been three weeks and I still do not have them. I would never shop at the store again and never recommend it to anyone.

I bought a bed there and was promised a specific delivery date. I even received and replied to the confirmation text about the delivery date. However, when that day arrived, my stuff didnt arrive. When I called, I was told it would be another 2 weeks before my bed would be delivered. Normally, this wouldnt be a problem. The reason it was such a big deal is I already removed my bed from my home. They stated they don't dispose of old mattresses, so I disposed of it shortly before they were supposed to deliver the new one. Nobody tried making an attempt to fix the situation. All they would do is say "sorry" to the fact that I now had to sleep on the floor. If you're looking for furniture, and won't be able to transport the furniture yourself, I do not recommend Ashley. While they have a lot of nice looking items, they are not reliable when it comes to delivery. After some research, I found I was not the first customer that had this issue. Its a shame it turned out the way it did. Up until the delivery day, I actually had a positive experience with them. So, while I do stick to my 1 star rating, that rating does not reflect the individuals that helped me when I first visited. The only way that rating would change is if there were to be some insanely good customer service on their part. But since I already processed a refund, I doubt they will do anything. All it takes is the actions of one person to change how customers view a business. I truly hope they fix the issues that have been occurring there

Erika was great! I love how the store was arranged…. Traditional to modern.

It was a great experience. The service provided to us by the representative Ryan Senger (hope he don’t mind for throwing his name out there) at the Lubbock location. Was the best we ever encountered in any furniture store from NY to TX.

Karen was such great help! Loved how quick and easy the whole process was. And the customer service was just amazing. Definitely happy with everything.

Was able to get an adjustable base for our bed quickly and on time, everything else has been a nightmare. Can't get a solid date for delivery and we lost out on the buyer of our old couch because we couldn't get a solid date for when we'd get the new one. Also canceling has been difficult as they don't seem to be able to figure out how to cancel an order. Hopefully it is actually canceled this time but I won't shop here again. They're good at selling, but not good on delivering. Dropped down to 1 star, after the automated response I got, I decided to reach out and they still haven't figured out how to cancel my order. Seriously, don't shop here. The incompetence runs deep in this company.

Erica was AMAZING...she listens and makes sure her coustomers are happy with their purchase and that everything goes smoothly!!

We absolutely love our new sectional. Ryan S. was very honest and patient with us. I told him the style that I was looking for and he brought us to a sectional that matched my description perfectly (give this man a raise)! Thank y’all for selling us our dream couch!!

Absolutely terrible customer service after your purchase. Goodluck getting anything fixed. We are stuck with a couch that elecocutes us if it's plugged in. We have been waiting months for a Technician

Originally, I had posted a 5-star review, but now I wish I could change it to a zero. We ordered a 4000 dollar couch from Ashley, and it has been nothing but problems. We have tried to get a technician out to look at it for MONTHS. Only to be told we are still waiting on parts. This isn't a little problem. The motorized recliners started to electrocute us, so we have had to have it un plugged for months now. This is just one of many issues with the couch. You can not get anyone from the call centers to help with anything. We are continually told to wait... wait... wait... I am positive now that they are doing this to run out the 1 year warranty so nothing can be done. I will NEVER buy anything from Ashley's again! The customer service is terrible, and no one in the out-of-Country call centers knows what is going on... I would steer clear of buying anything from Ashley's furniture!

Salesman was very helpful and honest

Ryan was amazing he heard what we needed and if he didn’t have the answer he made sure to get it we haven’t been to Ashley in a very long time and glad that we went tonight. God bless

Jorge was awesome! He worked with me, he listened & wasn't pushy! Great experience! Thank you Jorge!!!

My sales person was super

The delivery people were friendly and courteous and they listened to our input on the best route to get the furniture into the house. The delivery was within minutes of the original schedule.

Ryan was the best salesman on Ashley furniture store Ryan was very helpful and will take his time to help you to pick the right furniture

Attentive staff, however kinda of pushy when trying to make a sell.

Manuel greeted us as we walked in. Made us feel welcome. Gave us space and answered questions. Once our furniture was picked out he got us approved and out the door in a timely manner. Great experience. Thanks y’all!!!

Great price, quick shipping. Very happy with our new couch.

Helpful and knowledgeable staff

This was my first visit to Ashley Furniture, and it was very pleasant. The store was bright and warm, and all of the people were friendly. I worked with Keaton, and he was terrific—very helpful and conversant. I was highly pleased with my experience at the Lubbock store! 5*

I hate leaving terrible reviews, but I'm pretty angry right now. After waiting months to get our king bed frame, it ended up breaking on us after just 6 months. Then, what was supposed to be a parts delivery after 2 weeks became a month, and now it has turned into an "estimated" delivery 2 months after reporting the broken furniture. Meanwhile, we're still sleeping with the mattress on the floor. Corporate tells me they can't expedite the claim. This store tells me there's nothing they can do. So buyer beware if you use this store! Absolutely awful customer service and overall experience. I've had good experiences and used Ashley Furniture in other towns, but at this rate, this will be the last time I ever shop here.

Rhyne Valadez was our Home Furnishing Specialist and he was knowledgeable, friendly, and made sure that we found what we were looking for.

Great store, fantastic selection , superb service.

Exactly what my Mom wanted Staff friendly, very helpful, professional

If I could I want to rate zero star on this site. I order the twin bad before Thanksgiving holiday, because I have a guest on Christmas holiday. The store clerk was sure to deliver it on time so I paid full amount on the day. When it came to my house, one of the parts was wrong and they couldn't assemble it, so I called customer service and they were sure to send it immediately. Today is January 26th. They haven't shipped my parts yet and said it will arrive mid of February. Can you believe this? I asked full refund, but they said they can't due to their policy. I need to ask lawyer to solve this issue.

Landon was the best salesman we encountered today. He was friendly, professional, and wasn't pushy. We decided not to look any further & purchased our chair from him.

Excellent service Ryan was very helpful and knowledgeable

Friendly, Ryan knew his product and was NEVER pushy.

Has anyone gone to Ashley furniture in Lubbock? The seedy used car dealer of furniture!! When you walk in, sales people jump on you like you're trying to buy a used car from a shitty car lot. Never again will I walk through the doors there. Oh, and also, the furniture there is complete junk. Don't waste your time or deal with the aggravation of dealing with those sales people. Terrible business. How is it even still in operation???? Would give it negative stars if that was an option to do here.

Rhyan was very very helpful. I had spoken with him over the phone on Friday and he met me at the door Sunday. Of course he showed me the dreamiest of mattresses but stayed focused on my original inquiry. The perfect balance of what I was looking for and what was also available. It wasn’t an upsale. It was and education. I could not be happier with the time I spent at Ashley’s.

Genuine customer service!

We had a very kind and courteous salesman Mr Ryan senger was kind enough to wait until my husband could come and see what purchase I had decided to buy had every ready for us to close

So excited I found something beautiful & very happy with my choice… Our sales man was very helpful & very professional…

Years ago we dealt with some scatter brained kid, the next day we dealt with Manuel. We look for him everytime we go in now. Manuel doesn't waste your time trying to talk you into everything else in the store. He focuses on what you say you want.

Horrible customer service after the sale. Buyer beware! Do your research first. The managers will lie to you to get you to buy! I would give them a zero star if i could. Their furniture is junk

AFTER my inital purchase the customer service was horrible. The person on the phone told me to go knock on doors when I asked which door I should use to pick up my order and proceeded to hang up on me when I told him I was unsure of where I should be. Called back and was told they had never been there before and did not know how to help. I cancelled my order and was told it would take 7-10 days to refund my credit card. Very unpleasant experience will not use Ashley again.

Friendly service

Everyone was very nice and helpful. We worked with Ryan, who was great. He listened to what we were interested in and found us exactly what we wanted. He went over all of our options and let us decide (no pressure) to what worked for us. If you head to Ashley's, definitely ask for Ryan.

Annoying sales people! Walked right out of their store, went to Bob Mills and bought all of my furniture there. Like night and day. Their sales people were not pushy, annoying, or rude.

Bad service, quality is completely different with samples. Be careful when you want to buy something from them.

There was no high pressure, we looked through the store at our leisure & all questions were answered satisfactorily. Very friendly & accomodating staff. Prices were taylored to fit our budget. Waiting on our delivery but so far we’ve had a pleasant experience.

Great help from Ryan! Knew when to assist and when to give us a moment to think. Thanks so much!

Arrived on time. The delivery men assembled the table. They also made sure they didn’t hit my walls and doors as they were bringing the furniture into our house.

Poor experience from day one. Bought a sectional. Had to wait a month before all pieces were available. A part of the sofa broke within 6 months and have been trying to have it repaired or replaced for the last 2 months but Ashley's will not take responsibility. Pushed my concerns off on an ahm 3rd party repair group that failed on the first repair and didn't even show up or call on the 2nd scheduled repair time. Buy at your own risk.

Very helpful staff, very knowledgeable of their inventory and product as well as options for delivery.

My visit was great.first time in a your store.Ryan greeted me and ask if he could help.very friendly and helpful.

I don't like it when the salesman follows me around. I will change my mind about making a purchase.

Associate was very helpful in assisting with the purchase of a new bed for my husband and I. Will definitely be back in the future for additional purchases.

The guy at the store said it couldn't be delivered when the website said, he was wrong and I saved $150 and 3 days on delivery.

Great deal on very nice furniture!

Great experience. Staff was very friendly, informative, and helpful!

Thanks Ryan for your fast and friendly service.

The salesman was incredibly helpful. Had a very positive experience. We will absolutely be shopping there again.

I’m giving 5 stars for Keaton who has done a wonderful job helping us order our furniture. The management also seems great. However, we did receive damaged furniture (split, broken wood on a dresser) that we didn’t notice until after the delivery guys left. I’m hoping that Ashley will make it right and replace it. We’ve contacted customer service and are waiting to have this problem fixed.

Great service

The workers forgot about me at the warehouse when I went to pick up the box. “Oh we didn’t hear you were waiting over the intercom.” I purchased chime 8 inch memory foam mattress. The bed never inflated/expanded out of the box. Then I called customer service and they would not help me because I didn’t have the order number on me. Even though they had the number and there are other ways to confirm my identity. But apparently “Grace”, from wherever roster’s crow in the background and they don’t let you take the survey at the end of your call, did not have the ability to do that and gave me the wrong number to the local Ashley store. I’m going to the store now we will see how this goes. So far a horrible experience. Almost as bad as my previous purchase from Ashley’s where it took 5 months to get the item that I was told would be delivered in one month. (In 2020) Hence why I picked up at the warehouse this time.

It was awesome Ryan Senger did an awesome job ,as well as da store manager, will always go back to Ashley home furnishings

Great experience!

Our experience was very pleasant and the staff was very knowledgeable and polite and give us a good deal!

I have been in multiple time after working with Ryan “Curly” multiple times. He is the man and will work for your business.

Very helpful Emmanuel!

Joe is such a wonderful addition to the Ashley’s sales team. He’s thorough, detailed and kind! I’ll be back in a few weeks. Keep shining!

Polite, accommodating salesman who worked to provide the desired product. He explained everything well.

Good variety, good customer service (Keaton)

Went in and ordered some end tables and the sales man was so nice and made me feel so appreciated!

Wonderful experience with Andy. He made things so easy, worked within my budget, and helped guide me to selections that would suit my needs.

They was kind and very Professional

Keaton helped me with ordering the furniture I had previously picked out on the Ashley website. He was very nice and took care of everything right from where we sat. The financing was so fast that I was amazed by how quickly he was able to get it done. I signed a couple of papers and all of the sudden I was done and now I just wait for my new furniture to be delivered. Thanks Ashley! and Keaton!

Great customer service, poor delivery process.

Efran was great!

Joe was such a joy to work with and such great help to us. He had such great suggestions for us and was very quick to pick up what we needed. Thanks so much!! We will be back!

This was my first visit to Ashley Homestore and I couldn’t have been more impressed. Jorge greeted me immediately and was incredibly helpful in guiding me towards some great options. He gave me a very reasonable price for everything that I purchased. I’ll definitely be back.

Had to sign a bunch of paperwork eventhough I was paying for it. Just want to purchase and go. Why do they need 2 forms of ID to buy a recliner. Salesman was great.

The staff that attended to me was very nice 👍

Jules was very nice and attentive, she showed us just what we wanted, when it came time to pay and setup delivery she was very through, we will definitely do business with her again.

Ordered my furniture mid September. Was told delivery would be 10/21. Actually came in early and my home delivery was an hour early. The delivery guys were super nice. They got both pieces unloaded and inside. They unwrapped them and put them in place for me. Love my couch & chair.

Jacobe did an excellent job

I originally had posted a 5 star review, but now I wish I could change it to a zero. We ordered a 4000 dollar couch from Ashley and it has been nothing but problems. We have tried to get a technician out to look at it for MONTHS. Only to be told we are still waiting on parts. This isnt a little problem the motorized recliners started to electrocute us, so we have had to have it un plugged for months now. This is just one of many issues with the couch. You can not get anyone from the call centers to help with anything. We are continually told to wait... wait... wait... I am positive now that they are doing this to run out the 1 year warranty so nothing can be done. I will NEVER buy anything from Ashley's again! The customer service is terrible and no one in the out-of-Country call centers knows what is going on... I would steer clear of buying anything from Ashley's furniture!

Keaton (sorry if it is spelt differently) was very helpful! He helped my wife and I pick out a great couch! Give that boy a raise!

Always ready shopping with no pressure. Appreciate that.

Friendly and professional. No shopper stalkers and no high-pressure sales tactics. Very pleasant and positive experience.

It took them not only 4 months to get us our furniture, the lack of communication is unbelievable. I love Ashley's furniture but just bad experience.

Great experience, Salesman I worked with was great. Rhyne V. did his magic and got me what I wanted and for an even better price that I was going to pay at Conns. I was in and out within 15 minutes.

Cannot give me an accurate date for the delivery of my order. I am now waiting for my 4th attempt for delivery. Cannot get a straight answer from anyone at Ashley or DSG.

Zero Stars Product Quality! I DONT RECOMMEND SHOPPING AT ASHLEY! It is a nightmare to deal with. These people do NOT honor the warranty and they will do whatever it takes to not help you and give you runarounds. We bought the bed frame unit from Ashley and I picked it up myself. The unit was filthy dirty, open box unit with the boards covered in machine oil stains with a smell, black dot stains, the bag of screws were opened and re-taped with blue tape, a few scratched, the straps were re-stapled, large size white spray marks. The reps over the phone are about as useless as the store reps, they just say the tech will call you to schedule an inspection. However, zero calls or sms or emails about inspection. I called 6 times and sent 5 emails to schedule an inspection. Then the very last call the rep told me that they didn’t even get my pictures. I mean what platform do you guys use to not see my regular pics from iphone sent via gmail? I guess the pics below would show up now and y’all can see them. This is the 2nd purchase from Ashley and it is the last one. BS quality, terrible service, a bunch of empty promises for high price $$$. Not worth your time and expectations.

This is the worst company ever I wouldn't send no one to them it is not worth the hassle

Worst experience. I’ve ordered a couch and dining room set now and both purchases were awful. Couch took 7 months to come in, then the dining room set was promised to be available in 3 weeks. It took 4 months, then it was destroyed from shipping, had to re order, and now 8 months from originally ordering we have the new set and the new table is also damaged. Currently trying to get a new table and I’m sure it will take another 6 months to a year to get it. Do not shop here.

We just left the store and the guy who “helped” us was rude. We went in wanting a sleeper sectional And he showed me couches with a mattress. I told him I don’t want one with a mattress but one with a pull out that has cushions and storage. He then got rude and told me he showed me one online and I didn’t like it. And that his offer is only good for the mattress pullout. We said we’d think about it and come back but he was pushy and said he needed to make a sale. Which he didn’t even show me one on his computer to begin with. I then showed him a video of what I’m talking about because he kept saying he didn’t know what I was talking about. He then asked if I already ordered that online? I said no that’s why we’re here looking locally. He said good luck and walked off. THAT is probably why he isn’t selling anything cuz he’s rude and condescending to customers. Try not to be rude next time and actually help maybe you’ll get a sale.

My husband I purchased a few different pieces of furniture a couple weeks ago. We had a good experience in store, but everything after the purchase just keeps going downhill and has been terrible. We were told all the couch and bedroom set furniture would be delivered all together, but that hasn’t been the case. I get that the past couldn’t of years have been crazy and long wait times for delivery can’t always be helped, but the quality of the delivery service and after purchase customer service needs some major work. The delivery guys showed up to our house with every piece of our bed frame except the headboard and we were told they couldn’t put it together until the headboard was delivered at an unknown later date. The bed frame was left in pieces all over the place in our bedroom to just figure out where to put until the rest could be delivered. It was not communicated at all that the entire bed would not be delivered. So now we are still sleeping on a mattress on the floor due to extremely bad communication on when we would receive the bed frame. We honestly would have purchased elsewhere if we hadn’t been told it was going to be delivered. We tried calling the salesman who we purchased everything from and were told that he would look into the situation and get back to us, but we were blown off and never got a call back. Once we just contacted customer service on our own we were told that the bed frame order was not placed correctly in the first place, which was the cause for everything being delivered in pieces. Our other issue with the delivery service was the fact that the couch was put together and just left in our living room in front of our back door and in a crazy position after my husband asked if they could place the couch in a certain spot in the living room when putting it together. I was always told that when you pay for delivery it was supposed to be put together and placed in the spot desired due to the bulk ones/heaviness of the items. My husband had to ask twice for the employee’s to fix where they were just leaving the couch because we couldn’t even open our back door at all with it being directly in front of it, and I physically couldn’t help him move the entire couch due to just having a baby recently. Finally, we were told that the tv stand we ordered would be delivered the same day as the rest of our furniture by the salesman. Apparently it was actually going to be months before we are going to receive it after getting a call from customer service and were told that the salesman should have told us it was going to be a while. It has just been an overall terrible after purchase experience so far. It seems like Everything is great and promises are made when in store with the salesman’s but the follow through of the good customer service/delivery experience is severely lacking. I won’t be purchasing from Ashley again in the future.

This was my worst experience I would never ever shop at any Ashley's store again. They took a year to deliver. The worst place to shop. Be careful with these guys

The selection of a mattress and box springs and a cottage bed was a good experience. Our salesperson was knowledgeable and helped us through the whole process. Even helped with the pricing. Trevor was a big factor in our pleasant shopping experience at Ashley Furniture. The pick-up process was not a pleasant experience. We had to wait for 45 minutes in 95 degree heat for our products to be located and delivered to our vehicle. After we had been notified that we could make a pick-up, we thought it would be a much smoother and quicker process.

If I could give Ashley Furniture in Lubbock zero stars I would. To begin, Ryan (a salesman) is a joke. He told me that my piece of furniture would be in by August 27. On August 25th, I called Ashleys customer service number and they informed me that the furniture would not be in until September 3rd. On September 1st, I called Ryan directly and he said the piece of furniture hasn't shipped yet. Then Ryan said that the reason it hasn't shipped is because i didn't call him on August 25th, I called customer service. I thought the phrase in the customer service industry was that the customer was always right. Not to Ryan, when he screws up its the customers fault. The next day Ryan texted me and told me the furniture would be here September 13th or I could pick something in stock. At this point, I know Ryan is a chronic liar and don't believe anything he says so I go and talk to a manager at the Lubbock's location. The manager was worse than Ryan. He told me that the only way I could get a full refund is if they delivered the furniture and then I returned it. I asked him to print out something that says that in writing. So he handed me my original receipt with the terms of agreement on it. In the terms of agreement it clearly stated "once in possession of the buyer, items cannot be returned." when I pointed him out on his lie, all he could do was smile because he looked like a bigger idiot than he thought I was. All in all save yourself the trouble (and money) DO NOT GO HERE.

The salesman lied. The manager lied. Furniture never arrived after a run around. Do not shop here.

Dustin, was very patient and professional with us. He gave us plenty of furniture to choose from!.

I had the best experience. No one was pushy with me. It was really an organized experience and i got what i needed quickly!

It took 9 months to get to get 5 pieces of living room furniture! I had no issues inside the store....the salesman was good and the store manager was helpful in dealing with our complaints every month. My problem is with Ashley's as a whole. Trash! We bought bedroom furniture 4 years ago no issue. Bought kitchen bar stools and had a couple issues with the salesman trying to up the listed price. And then the living room furniture fiasco. I completely understand all the shipping problems and stiff the country has dealt with for the last 2 years. But more than once, pieces of our furniture were in and scheduled for delivery..... we wait around all day. No one shows up. When we called the store we were informed the pieces were not in and someone should have called us. Terrible customer service. Terrible communication. A similar situation happened to my mom, my mother in law, and three other families we know. I will never purchase from this company again and will encourage anyone I know not to do so either.

The delivery service here is terrible! Don’t order from here.

Very help

Manuel & Erika Were awesome both of them were very helpful and very friendly!! It was an easy process, they took great care of us!! My husband and I were just going to look for a leather kit repair, instead we ended up buying new furniture!! These two are a great asset to your company!! We will definitely be coming back in the near future to more furniture from y’all.. Thank you from the Alvarado family ♥️

Delivery crew was fast, friendly, and efficient.

The salesman showed he cared.

We have always bought our furniture from Ashley and it’s always been great. This last purchase was not so great. We purchased our furniture in January and have gotten a piece here and there starting in June I believe, we finally received the last piece today. The furniture is great, the movers were awesome, our salesman communicated with us well but having to wait almost 8 months is insane!

All employees were friendly, Joekoby was very helpful.

Johnny Jimenez was very and attentive. His help, knowledge and the deal he brought to us was the reason we decided to make our purchase. We will definitely go back to him for any of our future purchases. The service after the purchase completely changed my review. If I could give a negative star I would. All three pieces had damage to some extent. Dining table was scuffed. Dresser had small scratche but we were offered a small discount. The tall chest was scratched and the entire back damaged. We declined to accept and were told we would have a replacement in one week. We did BUT it was the same damaged piece. Our sales person Johnny seemed put off by our complaints and, frankly, quite rude. We finally opted for a refund for the chest and hopefully if we need service on our remaining pieces Ashley will hold up that part of the bargain.

I want to say Thank to Ashley’s Manager Erica. I’ve done business with Ashley’s a few times but the last time before talking to Erica I was never doing business with them again. But Erica made things right on an order that she wasn’t with the company for she research and she came up with a resolution that made me smile and I brought tables from her. Thanks Erica

There is no way those 5 star ratings are from actual customers.

The salesman we had was great. He let us shop on our own and checked in on us every once and a while. It’s nice to shop around on your own and get some space. They were very kind, friendly, and attentive to your needs.

Brought my order out promptly and put them in my vehicle with no hassle.

First let me say, I never write reviews no matter how bad or great the service is but I had to for this. The store associate I initially worked with, Ladarius, was awesome when assisting me with picking out the furniture, he never tried to talk me into buying and when I did decide to purchase he was great at getting the best price for me. Now the bad part is the customer service when calling the 800 number. I was contacted and advised to call back and schedule the delivery of part of my order for 7/28. Called back and got a different date for 9/1, which would’ve been fine had they not called and gave me a different date originally. I called “customer service” and chatted with them online over two days and then was given another date of 8/23. I asked multiple times to speak with a supervisor on my last call and the rep kept trying to offer me different things like a percentage off the product. At that point I didn’t want it, so I asked if the order could be cancelled if they were not going to deliver it on 7/28 and he advised yes with management permission. I stated before he cancelled it I wanted to hear that from a supervisor. This man proceeds to cancel the order first before I confirmed it and then transfers me to a “supervisor” Dominque who basically lied and said she heard me confirm to cancel because conveniently she sat behind the rep. How when she wasn’t on the phone so she had no idea what I said to him and I could tell she only wanted to get me off the phone because she continued to talk over me until I told her to let me speak. Then they can’t send a confirmation of the cancelled order and when I called the store and spoke with Jorge he was not very helpful and seemed bothered with me contacting the store and also stated he could not provide anything saying I cancelled besides verbally. So if they decide to charge me for furniture I never received how do I show proof of a cancelled order? It’s totally ridiculous. Even after reading negative reviews of Ashley I still decided to shop with them (big mistake) because I liked the quality of the products they offered. With all this said I truly understand shipping delays and issues and would’ve had no problem had I not been contacted first and given information only to call and be told something completely different and my account not be noted with any of the information I had been given. This in my opinion is terrible customer service and reflects poorly on their company as it seems nobody communicates between one another to make sure they are providing an acceptable customer experience. I will never make another purchase with Ashley. I wouldn’t recommend anyone else to them either.

Our furniture arrived on time and the delivery guys were great, they were very nice and respectful just like the experience with our salesman in the store was. Great overall experience!

So even though I had to wait 6 months for my chairs for my dining room table. The customer and delivery service was great. Very professional and had my chairs assembled when they arrived at my house.

Our sales person was great. Jorge was very accommodating and was not pushy to make the sale. He sat with us talking through different options of what we were looking for. The delivery guys were very nice and polite, as well as the woman I talked to on the phone about the bed rails having a manufacturing error. This manufacturer error led the delivery team to be unable to attach the rails on the middle of the bed. The holes were placed in the wrong area. The nice woman that I talked to (who was contacted by the delivery lead member) said they would have to order the rails that were manufactured correctly. When I asked how long it would take she said she didn’t know( I asked because we ordered our furniture the first of May and are just not getting it July 20th). Also, the manufacturer did not send the leg supports for the rails, so I had to go buy a steel frame to place our mattresses on to be able to set our bed back up. Just to be clear again. The delivery team and woman contacted for the error were great!! The manufacturing of the products not so much. It took a long time to get here, it still was not manufactured correctly, and at that they still have to come bring us the rest of our order that wasn’t ready yet in August. I have always bought from Ashley Furniture. Our store was locally owned previously and it was always a great experience, and now that it was bought out by corporate it seems the quality of the products has decreased slightly.

Just don’t go here. The place is nice in store other than the sales people following one step behind you the entire time you’re there but if you want your furniture in a timely matter do not shop here. We ordered a couch waited three weeks and then it got delayed at the last minute for another two weeks.

Purchase experience went well. Dustin found what we wanted online, got online price okayed, and we were told we could pick up bed frame that day. However, the bed frame wasn't in the warehouse when we went to get it. We were told it would be available the next day and we'd be called. We never got a call the next day which was a Saturday. On Monday we drove to the warehouse; after a search the bed frame was found and we finally took delivery. We'd tried to call the store & warehouse, but were unable to get through. Store ph. # on receipt was automated. My husband spent 10 min. on hold & never got a human. Frustrating.

It took over a year to get my full order and I am still waiting on part of it. Nice staff just took for ever to get the furniture. My salesman did tell me though that they had worked out the kinks and that it should only take 2 weeks. He was greatly misinformed.

Terrible experience went in and made it clear just to see what me and my girlfriend would need for our potential apartment because weren’t sure what we needed. After speaking to an associate and him explaining he could see what we could afford by running through it with the bank just as an estimate of all the things we would like to have they then by going through with the deal and signing everything up as if we were there to buy without keeping in mind that I did not want to buy.I understand this is how they make they’re money but how much they neglected the fact of we were just THERE TO LOOK.

Customer service was good they gave me what I went in there for they answered questions and sold me something even though I had to go pick it up in a different location well dom

Johnny Jimenez made my experience so easy! Even with a hurt arm he got me everything I was looking for. Mind you I was previously at two different furniture stores prior to the Ashley’s store and did not receive the customer service that Johnny gave me! He deserves all the best things in life! He was awesome!! Please give him my thanks and appreciation!

They are so helpful when your purchasing … after that they won’t help you … your furniture keeps being pushed back on when it’s available at the warehouse …. Talking to someone that will actually help will never happen will not ever come here again!!

The text chat is a general number to customer service that the “owner” of Ashly is providing after a negative review. They are no help and nothing gets resolved. My issue is not unusual as the “owner” wrote on another review. My furniture is in the local area warehouse in Lubbock and delivers to my area daily but won’t bring my furniture on Friday as the store relayed they would. This is the third delivery I will receive and it may not even be the last. This delivery is now being pushed out a week. More misinformation from the store. And the district manager won’t speak to customers. I was told DMs don’t deal with customers. Absurd!!! I ordered in May and not most of my furniture has arrived yet. I was told mid to before the end of June I’d receive all items. Also don’t try to wait for a full delivery. That would make too much sense for the customer. Ashley treats you how they want once they have your money. If you wait for all items, they sell from under you so you have to wait longer for items later. Also, no refund so when you get tired of their treatment you have no recourse. I spent almost 10k and paid cash. I regret it all!!!!

Don't call the store you will be waiting for someone to answer your call and then when they do you will then again be put on hold. I was waiting for 45 min to speak to a live person. Then that person put me on hold for another 5 min so I hung up without getting my question answered.

Worst experience I’ve ever had I’ll never use this location again

The Lubbock store has been helpful, no problems with the store itself. Been waiting for 14 months for the rest of our furniture. We ordered in May of '21. Still waiting on a bed and night stand, hoping we get this resolved before summer is over.

Ashley you did awesome 👌, Thank You !!

Great experience. I told the sales guy what I was looking for, and he took me to the exact item I needed. Rhyne was so friendly as well as the manager.

Great service! LaDarius was very helpful and kind. Transparent about prices and stability in the quality of the furniture which is what I was looking for. I recommend you checking them out! Something for every credit level!!

From the time we walked in joe greeted us. He asked us what we're looking for to gauge our needs. He showed us some loveseats. While we were browsing he gave us our time to looking and tske our time. He occasionally checked up on us. This experience was the best sales experience ive ever had when purchasing furniture. Needless to say I fell in love with the perfect item and bought it. I recommend going there for you next home purchase.

Jakob’s Brown helped me and he was so nice and so helpful. Super respectful and got me taken care of no problems.

Sales staff are great & not pushy.

Only reason I'm giving this review 5 stars is to warn other potential buyers to avoid this scam of a business check the better business bureau before you set foot in this place and you'll see what I mean they make promises they don't keep and just when you think that's the worst of it wait till you hear about their refund policy 43 days ago they supposedly issued me a full refund and I'm still waiting on my money

Great Customer service and attention to our needs. Great job Jorge Mejia

The listen attentively to my issues with having an electric chair. Acknowledged the issue and gave me solutions.

Scheduled delivery, they never showed or called to reschedule. When I call in there is a 20 minute hold each time. Had to go to the store to get someone to tell me what was going on and apparently was told the incorrect thing because the delivery never happened.

Awesome customer service and learned lots from the product’s purchased. Can’t wait to try them out soon!!

I went to buy a couple of recliners and had a brilliant salesman who made me a great deal and I ended up buying a sofa, loveseat, 2 recliners and 2 beautiful floor model lamps!! I got a great deal.

After waiting 10.5 months for the furniture/loveseat/sofa etc that was supposed to be here after only a month was almost broke completely in half. They were very aware it was broke but still tried to deliver it anyways. Now we have to cancel the whole order and they wont give us a refund. Most inconsiderate, incompetent company i have ever did buiseness with. Nobody deserves to be treated like this and if so at least give us the money back so we can find a relavent company that has honest employees and management. I get reprimanded if i dont do my job. How come they always get a pass? Please do NOT ever use this place to buy anything because you will pay a much higher price in the long run. Lubbock deserves better!!

Our sales person was Emegail. She did a great job, she was accommodating, informative and helpful. My wife was looking for something very particular and thanks to Emegail we feel like we found exactly what we were looking for. The store manager Kaden was also extremely helpful in getting us the best price. All in all a great furniture buying experience. If we go back we'll definitely ask for Emegail and Kaden. 🙂

EXCELLENT SERVICE! JORGE, MY SALES REPRESENTATIVE. WAS VERY HELPFUL AND KIND! I HAD SEARCHED AND LOOKED ONLINE ALREADY FOR MY "DARCY" BLUE LOVESEAT. I WAS NOT PLEASED AT ONLINE CHECKOUT SYSTEM. I DID NOT NEED THE 5 YEAR WARRANTY. SO, I WENT INTO STORE TO CHECK OUT THE COMFORT & SIT ON IT & TO SEE IF THE BLUE COLOR WOULD WORK. BOTH WERE GREAT & I PAID & ORDERED. THE PRICE IN STORE WAS GREAT! I AM VERY PLEASED! THANKS! LADYOFLUBBOCK

Ryne Valdez was great to work with. He was patient and willing to give us a good deal. He was kind and did not push us to purchase something out of our price range. I highly recommend buying from him.

Andy Agard was super awesome and very helpful!

Very good experience with the sale person ,Justin. He is very knowledgeable and passion with the products. Not only that he is so friendly and welcoming. Store is very clean very nice set up. We have found the quality bed for our son there.

We had a great experience , Dustin helped us and did a wonderful job.

This was honestly the worst experience I've had buying furniture. This was my first and last time buying from here. Don't get any extra insurance from them its pointless they couldn't even own up and respect what they tell people. 1000 dollar couch down the drain.

Two years ago we came to Ashleys and had a pushy salesman, who made us feel like we were a burden. On top of that, not too long ago, I realized that I was paying for items that I never received. It was a really frustrating experience. However, I called and spoke to them and we recived store credit since we financed our furniture, despite the original purchase being so long ago. Fast forward to today we went in to look for a rug, and to use the store credit. Honestly, our expectations were low, due to the previous experience. To our surprise the salesperson, Ryan, was absolutely fantastic. He was not pushy and he was super friendly, and helpful, he didn't make us feel like we were burdening him at all. He had to leave before we were finished with the sale. We finished the sale with Adrian, who was just as helpful, and friendly. It was a completely different experience, we are extremely happy with the service today.

LaDarius, was fun to talk with an very personable and knowledgeable about furniture.

Jorge Mejia was incredible. Hard working and accommodating. He carried pieces of furniture all across that showroom so my wife could see if the colors complemented each other. Complete professional and the best service I have ever received when buying furniture. He even offered to help move the furniture in if I didn’t want to pay for their delivery😂. Great experience!

Nice place for stuff

We waited over two months for a bed and mattress to be delivered. We had to reschedule twice because you can't pick your time to have it delivered, they tell you when they are coming. A day before it was supposed to be delivered we were told the mattress will not be here. They also told us that if you do an order but someone comes in store and wants the mattress they will sell it to them instead. We will definitely never shop there again.

Mitch and Tapp are amazing! They are friendly, knowledgeable, professional and fun! I am finally going to sleep well. Woohoo! Thanks, guys!!!!!!

Horrible customer service. My whole order was completely cancelled due to me calling on my kitchen chairs that were taking up to 2 months to be delivered. Instead of just cancelling just my chairs like I asked the sales associate to do she cancelled my whole order. Poor communication with me and that sales associate. I would not recommend them to anyone. Considering I have done business in the past from back home I will not be doing business with them ever again. I would definitely give them a zero instead of a one star.

Rhyne, great at his job, caring and willing to take the time to help.

Johnny was great! He was very helpful and gave us a great price on our recliner! We'll definitely be doing business at Ashley again!

Wonderful experience at Ashley. Our sales guy, Rhyne, was so fun and helpful and not pushy at all. Went above and beyond to get us exactly what we wanted and Caden, the manager, was awesome too!

Sales staff helpful and agreeable and not pushy. Found exactly what I was looking for will definitely shop there again.

Im super disappointed, why advertise a couch in store if you cant get it for 6 months or longer :( I was told it would be 2 months at the very latest -i figured we could deal with a busted couch for a little longer.. When I called to check on it, I was just told it wouldn't be done for anothe 3-4 months (subject to change :( !!) I really had my hopes set on that one but now we need a couch asap.. Oh also everything in store is marked UP at least $1,000 from the online price, so watch yourselves.

Most dishonest business I've ever dealt with ,they don't warranty anything they sell,bought a mattress 1.5 years ago with a 10 year warranty and it failed ,the springs bulge out the side at least 3inches...I've been lied to numerous times by their customer disservice,they acted like they were gonna do something, even sent a guy to my house to photograph my mattress and bedframe which were in immaculate shape ,mattress was in a waterproof protector entire time I've owned it,the guy who came out said everything looks fine ,they would swap it out soon and call me ,thus has been going on 2mos now and then I get a call from someone who was obviously at home with dog barking, in background, told me they were voiding my warranty because I had a stain on my mattress was was a lie, and they were closing the ticket out, and S.O.L. basically.even the manager saw the photos before and after the guy came out and gave me a ticket which directly said mattress needs swapped ,it has no stain.and today I finally got a hold of yet another customer disservice number who said that after reveiw it looks like a swap was gonna be planned and a go fromalready had been approved, told me she would call me in a few minutes,which Zhe did ,then says"sorry Charlie we aren't doing anything about it and said take it up with Sealy..looks like gonna have to start over with them now,...lolthis company is a joke,do yourself a favor don't shop there,I wish I would have read reveiws before going there,I'm not alone there are thousands of similar reveiws

Dustin was so patient and helpful with us picking out our new sectional! He got us the best deal possible and made us feel so confident and comfortable with our decision!

They were amazing!! Ryan was so nice and did not pressure us to buy.

The sales ppl don’t tell you upfront that anything you buy from here you only have 72 hrs to figure out if its broken, damaged or if you just don't like it. Past those 72 hrs you cant return it. Its on the papers behind the receipt but they dont let you know upfront so by the time you figure it out on your own like i did its too late.

Horrible customer service

Our salesman was great. He helped us find just what we wanted and we got a great price for it.

Ryan was amazing! He got us a great deal. It was so easy with no stress at all. I’m so excited for our new furniture. If you go to Ashley’s ask for him!!!!

Sales guy was very friendly and helped me find exactly the right fit for my living room furniture. Didn't even mind my 3 year old trying to jump off all the furniture ha. Will definitely be going back when it's time to furnish another room.

This store really has the dumbest workers. This dude really forged my signature on furniture I was debating on buying! And plus, they fired the only person willing to help me and my family. She was the nicest human being ever! This worker deserves more than what she has ever gotten and from the rumors from the establishment, that dude literally lost hundreds of dollars and STILL has his job. I wouldn’t recommend this store AT ALL. I’d rather have someone help me with things that are nice than someone who would literally take my money with asking.

DONT ever purchase the furniture protection. When you call the will come up with an excuse to not clean it or say it's an old stain. They required for us to send them a pic of a stain on a couch and that what they told us. Like you can determine the age of a stain from a picture. Also it took forever for our furniture to come in also after we ordered it. GO SOMEWHERE ELSE

This has been the worst experience of buying furniture that we have dealt with. Mitch who claims to be a manager is never there, does not return phone calls and lied to us to make a sale he is completely incompetent. They gave us the wrong table , had me come in multiple times to reselect a table, only to lose my ticket twice! Now they say my table won’t even be here until the middle of April! The energy was high at sale time and now they could care less.

The sales associate was extremely helpful and made sure I stayed within my budget. He made it a very pleasurable experience.

Please do not give this awful company any of you money!!! I purchased a mattress from Ashley about 6 months ago. First, the did not deliver the mattress on the day that we had scheduled weeks prior, and I had to rent a u-haul to go get my bed. Now, the bed is so badly dented my wife and I are having neck and back pain. The mattress is warrantied for a year, and I looked up the standards for "body impressions" to fall under the warranty. Our mattress was dented more than badly enough to qualify, however, there was one small stain on the mattress, which they told us voided the entire warranty! Unless they're planning on re-selling the mattress, there is no reason one small stain should void a warranty for an incredibly dented and caved in mattress that ive only had for 6 months. Frankly, with how badly dented the mattress is after such a short time, I don't doubt that they did resell me somebody else's old mattress. Absolutely never shopping here again, and I would advise all others against it.

Not pushy, knowledgeable, and easy to work with

Erica was the associate that helped me out I was looking for a dresser for my granddaughter and she immediately went online and looked for the dresser we were needing she was very patient with us we found a dresser that we’d like and I purchased it Erica was very friendly. Thanks for everything

Horrible experience all around. First, they messed up my financing and couldn’t figure out how to settle a transaction on their own credit card. Next, they completely dropped the ball on my delivery. Multiple times it was confirmed but they failed to deliver everything they confirmed for delivery two days prior. Then they acted like it was my misunderstanding of my email when I called them. Lol. After that, they couldn’t even deliver the missing items for over a month due to them obviously not reserving my items scheduled for delivery. It went from we can deliver next week to, ooops looks like they aren’t instock. The delivery was terrible as well. These guys tried carrying up all my furniture solo instead of working as a team. I heard this guy slam my king size adjustable base outside my door, then he proceeded to drag it across my wood floors. I asked for them to come look at the scratches left all over the front of the base, I sent pictures, and the store manager confirmed they would put in a warranty claim. 60 days later and I’m still waiting for them to contact me. DO NOT SHOP HERE. I got a sofa delivered from a competitor within 4 days of purchase. Save yourself the headache. They do not care about customer service.

Such a great place to go we had the best help right from the beginning to the end and found exactly what we wanted thank you Justin

Very good store! Got new couches

Poor customer service. Staff have proven to be untrustworthy and management will avoid calls. You will be promised call backs and updates that never occurr. I have 7 months of proof.

I was met with excellent customer service skills. I feel like I was assisted to make the best decision for my purchase.

Walked in just to look around. And came out with a new bed and bedroom set great deal. Very helpful and respectful the customer service is awesome I highly recommend!

There is good and bad going on here. The good-- everyone we spoke to was boundlessly nice. The place is well kept (clean,) and just a nice store to shop in. The bad-- the constant hovering grew a bit tiring. I understand it's a commission-based job, but it got to the point of feeling a bit pestered. The backorder time on most furniture right now will likely push you to other sources if you don't want to wait 4-12 weeks.

Very nice and professional wouldnt pick any other place or sales associate

very nice furniture friendly service very clean store

very helpful and patient with us showed us all the options and were very nice and courteous.

They were very helpful and patient with us explained all of our options and helped us reach the best decision.

I bought about $7000 worth of furniture, 2 bedroom sets and some other stuff and I told them when I walked in, I will buy these items if they are in stock or available immediately they said they were available in their warehouse and they took my money but I did not see my furniture for 8 months. They wouldn’t answer my calls anymore it took me two hours to get through to some one if I ever did get through they have the worst service ever I will never buy from Ashley again. They told me these items were in stock but they are liars. I had to fight hard even after all that time to get any of my furniture.

Great customer service!!

They were super helpful when assisting my boyfriend and I to get our first bedroom set! They take very great care of their customers and if I could give them more stars I would. We will definitely be coming back!

We ordered a sectional the first week of October 2021. While reading the paperwork we saw a disclaimer stating that our order could potentially take 12-16 weeks to be delivered due to the impacts of covid. After reading that, I said that I would not sign the paperwork if that meant I would be liable for the 10% restocking fee should they fail to meet that delivery timeframe. I was willing to wait 4 months, but anything longer than that and we were going to pass. Here we are in February and the automated system says our order should be available for delivery in 9 to 11 weeks. Every time we speak to a store employee they give us an earlier eta, which never comes to fruition. They just continue to push the eta back every time the expected delivery date comes and goes. I should mention that we have to call the store because our sales rep will not answer our calls or texts. No updates ever, despite the fact they are supposed to follow up and provide an update every 2 weeks or so. Apparently he fell off the face of the planet. After over 4 months of being ignored and then getting the run around from other employees who had no involvement with our purchase, I called to cancel our order. They offered a 10% discount to save the sale and gave us a delivery date sometime in March. I accepted with the condition that if our order got delayed again (for like the 5th time) I would be cancelling my order. They said that they would have to send a check. Instead, they sent the refund directly to our checking account. That would have been nice if they actually refunded us the 10%. Instead, they refunded us $200 with out any explanation why. Not including taxes, the refund should have been around $320. I highly recommend not wasting your time with this company. It’s one thing to have to wait a while for your order, it’s another thing to deal with this. The big selling point was that Ashley is one of the largest furniture stores which means they are able to get inventory a lot faster than other furniture stores. This place has no integrity. Don’t make promises you can’t keep. We were planning on purchasing 2 bedroom sets this year (2022). We will be bringing our business elsewhere.

Ricardo in Midland, Texas was a great salesman. Polite and Curtious.

Mitch was amazing in helping us find our table today, thank you! Herman and Crystal Stanley

When I first walked in I was approached but not pressed too hard! Friendly staff, nice selection, just wish more was in stock! Other than that, I had an overall good experience!

Rhyne at the Lubbock Ashley store was great today with my purchase. Recommending, not at all pushy, knowledgeable, and just a cool personable guy.

su buena atencion al cliente

They were friendly and help me look for exactly what i was wanting

Great service here. Justin actually ran out of the store to catch me as I was driving off because he knew exactly what I wanted and track it to their warehouse. He saved me actually I full night and day of my driving to fort worth and back to Lubbock. I bought the fireplace and promised him future business next week because of his diligences. Thanks Justin!

I was so happy with my visit to Ashley furniture. Alex was so helpful and attentive. I came in looking for a mattress and he was able to give me all of the information and guidance in picking the perfect mattress for me and was never over bearing. Definitely the guy to ask for!

Great experience and can’t wait to get my kitchen table

Good sales staff... Did everything they could to get me taken care of in a pinch for time...

They offered me the same online price even though they showed a different price in their system. Awsome!

We purchased a bedroom set at the beginning of August 2021. Was told by the floor lackey (and his manager) that the items were in stock and would be delivered in 6-8weeks. He then said that would be worst case scenario. It is now January 2022 and still don't have our furniture. Paid fully up front and yet 5 months later, we still haven't received our items. Horrible business model. You can't blame this solely on "shipping and COVID" issues.

Right when I walk in a sale rep(Rhyne Valadez)came to ask me if I needed help which I did. He was a super nice dude and very helpful! He made the whole experience very delightful will definitely be coming back in the future just because of him and they're prices on furniture is really good!!!

If you want to deal with months of the run-around ending with a delivery man who handles roadkill with his bare hands just before carrying your furniture into your house, by all means buy from Ashley HomeStore... Today is January 13th. We finally received the last piece of furniture we ordered from them on JUNE 18TH! That is 7 months. We were told the bedroom furniture we ordered would be delivered in 4-6 weeks. After six weeks we called and were told it would be another month. After numerous calls to their customer service line and our local Lubbock store, we were told it would be another THREE MONTHS, and they couldn't guarantee it would even be delivered by then. I understand delays are happening right now, but I wish we had been given this delivery information up front. My daughter has been sleeping on the floor, surrounded by stacked boxes, for months. When our furniture finally came in, at THE END OF DECEMBER, we had to go back and forth with the delivery department several times about how, when, and where they would deliver our furniture. They kept "messing up" the address...REALLY?! (How hard is it to drive to an address THAT HAS BEEN CONFIRMED BY ASHLEY MULTIPLE TIMES and drop off furniture?!) And to top it off, when the delivery driver finally pulled up to our house, he got out, PICKED UP A DEAD SQUIRREL FROM THE SIDE OF THE ROAD, held it up for his partner to get a pic with his phone, and then proceeded to walk up to my front door. He then TOUCHED MY FRONT DOOR and then ASKED TO USE MY RESTROOM. When I told him no he went to the truck, used his DEAD SQUIRREL HANDS TO TOUCH OUR FURNITURE AND BROUGHT IT INSIDE MY HOUSE. I just had him put it in the living room and had him leave ASAP. Then I got out the Lysol. I have NEVER in my life dealt with a company that was as unprofessional as this one, from the sales people to the managers to their national customer service to their delivery drivers. They were very quick to take our money on something they knew they couldn't deliver. DO NOT BUY FURNITURE FROM ASHLEY HOMESTORE!!!!!

Moving to the area and the folks at Ashleys just made thing easier for us to make things less stressfull

Dustin was able to help me find a couch!

Best selection of designer furniture in Lubbock. Their showroom has tons of inventory to choose from. Their prices can’t be beat with any other stores in town. Great sales reps on the showroom floor. They will help you find exactly what you need

Adrian Olivarez was really helpful and helped me find exactly what I needed.

Great service. Very helpful and willing to try anything to help us out!

If you're rich shop here, but it isn't for everybody. Sales rep was a little arrogant I bought furniture somewhere else for a much better value.

They were very helpful and nice! Would definitely go back

Rhyne was very helpful and not pushy. Made everything clear and simple.

We visit The store, the sale rep Dustin Ely was great real professional and helpful explain the prices why we needed while we were looking for price range then he let us look around the store without bothering us. we left for a few minutes to do some comparing pricing on other furniture stores so after 30 minutes to an hour we came back to Ashly store look for Dustin and told him that we wanted that dining room set that we had looked before and we purchase it. Thank you Dustin

It’s always a great experience shopping at Ashley store in Lubbock Texas because of the Great customer service I always receive from your sales representative her name is Erika wonderful person who take the time to listen to my projects and what I’m trying to accomplish in my home also excellent and creative ideas and the best part is making thing easy to fit into my budget please extend my appreciation to her for me and is looking forward to do business in the near future thank you

Shopped at many locations but when you feel welcomed like Ryann made the wife and I feel.. you buy when you feel this way. Way to go brother! Excellent customer experience!

Dustin was very helpful and nice. He made sure I found exactly what I was looking for and made my shopping process fast and easy!!

Just bought a couch from there. People working there were great!!

Very helpful and polite. Not pushy but showed us our options.

Everyone was very courteous and made me feel welcomed. Thank you to all the employees.

My mom has been waiting for her furniture for over 11 months on order .an they kept on saying it on order from manufacturer an it on back order an telling her it will be here next month an next month an my mom waited checking patiently an she called yesterday an the said her number was no longer in the system to find out the canceled her order with out notifying her oh it broke my mom's her she been crying all day an in the mean time she's been paying on her order an only got half her order 1sofa she was just heart broken it say on the commercial they look for smiles what about the customers happiness .

I ordered my bedroom set and dining room table back in April. I have only received only my table and bed frame and we were told multiple times that our chest and dresser was gonna be here in December 10 and then I was told my chest was in the warehouse and I had it scheduled for December 3 delivery and it was confirmed. Corporate office took it upon themself to remove me off the delivery schedule and give the product to someone else. I canceled my dresser and chest and tried to have them come pick up the bed frame as well to cancel and thay said they can’t come get the bed frame cus of the 30 day policy. Well this is bad business when they can’t complete the delivery of what you order. How can the 30 day policy work when you can’t complete your order. So now they won’t refund me my money for the bed frame but only for dresser and chest. If I were any of you I wouldn’t buy product from this company they play games with your order and promise you fake lies when it will be there. Worst dam business of my life

Rhyne Valadez is the man! In and out in about 30 minutes.

Very bad experiances from online store. Poor service and customer care service. I felt it's just wastage of money and time. Very admanet people, don't want to listen the customer. I am not recommending anyone for Ashley online.

We recieved real good customer service from Alex as soon as we stepped in the store

Just came from Ashley's love that place.Bought a recliner.Everyone was really nice offered us water while we awaited.Thats where we love to shop.we appreciated their kindness and friendly smiles. Good job to sales people. Sincerely Mrs .Castillo

Huge selection and best prices we’ve found in our town for couches! They’re willing to do anything to fit your budget! Highly recommend going there!

Not reliable at all ordered a bed set on Labor Day(September 6th) and apon signing all the paper work I was told it would come in within 4-6 weeks. It has been almost 4 months later and still nothing ending up canceling my order today. I am never ordering from them again, if you’d actually like to get your furniture and use it would not buy from them 0/5

the guys at Ashley HomeStore for very professional answered a lot of questions and took the time showing you around I recommend anyone to go there that is interested

Awesome experience. The sales team was very busy, but made us feel like we were the only people there!

Just bought a couch and bed at Ashley’s furniture store. Was a great experience. Never felt pressured.

Jorge from Ashley’s in Lubbock was very respectful and courteous to us from the very beginning. You didn’t feel pressured to purchase anything and he made sure to get us a percentage off from a promotion that we did not even know about. He made sure that we saved money and that we were comfortable with our purchase. Jorge made sure to give us privacy at times to discuss our purchase. This review is based solely on the in store purchase and not the delivery of the items. **EDIT** I changed my 5 star review down to 2 stars because of the delivery and set up of our bed. Delivery person showed up, drilled the screws to the frame of the bed and stripped half of the screws. We called and notified Ashley’s customer service and they reported that they would make a work order and we would hear from them in 1-2 days. It’s been almost a week and we have heard nothing from them. All we needed was for them to replace the screws on the bed so when we move we can take the bed apart but with the screws stripped very horribly, we are unable to do that. The 2 stars are for Jorge the sales person. After we receive our dresser, I am canceling my credit with Ashley’s.

I would not recommend doing business here. I financed a 4 piece couch set and only received 3 pieces. After calling a few times with no luck when I finally got a hold of them they said it would come the following week. Nothing came and no one called. Again I tried to call but no one ever comes to the phone or they hang up mid call and you have to wait other hour or two on hold. Finally got a hold of them another time like 3 weeks later and the lady said my couch would not arrive until October 2021. Keep in mind I bought these couches from January 2021. Ridiculous. Now I’m being forced to pay for a couch I never received or it will destroy my credit score.

Very pleasant and knowledgeable staff.

They were not overbearing and were helpful when we needed it. We got a great price and quick service.

Mitch Rose at the Lubbock Tx store was exceptional. He listened to our needs and gave us the specific answers and efficient help we needed. Thanks Mitch! We will be back!

Justin was great at helping find the perfect sofa. He found great deals and got us a sofa, same day! Edited: told my couch I order was in stock at the warehouse and that it WILL be delivered within 2 weeks. 1 week later I call to get an update and now it’s not in stock and will be another month before I MIGHT get it. I clarified that I wanted a couch in stock and that would be delivered directly from the warehouse within two weeks. Being a straight liar doesn’t make you a good salesman. Just makes you a liar.

If I could give 0 stars, I would. We ordered furniture in MAY (it is now the middle of November) and still do not have a delivery date. I have 2 sets of furniture that we have been waiting months for with no refund or answers. If you actually want to get your furniture within the same year, I would not order from Ashley. Update to their response I sent all of the information they asked for via text days ago and have not heard a single word. I guess the new system is as good as the old one. This is very sad. People work so hard to buy new furniture. Actually this is probably fraud. When I call, the message says it’s not available to schedule a delivery but might be able to in 17-19 weeks. Agin, we ordered in May and it is now the middle of November. Sadly, I will never order from Ashely again.

They told me as long as I own there furniture they would repair it. Well I only had my table for 6months I now they do not want to fix it when they told me they would ,they did not keep there word ,and the girl in deliver is very rude since you had to rate them I rate them with a zero ,I'm very unhappy with them I would not recommend them they don't stand up to there word I bought my furniture in February 2021 received it in June 2021 update well they still will not fix my table there paint chipped off so I got it fixed and it wasn't ashley furniture that did it so buyers beware there word is about as useless will never by anything from them again

Is absolutely horrible that sells people just try to sell something and give you fake dates that they cannot keep and then when you want your money back good luck I'll try to get it take them about a month just trying to get your money back it is ridiculous and the way they do service is horrible I recommend do not go there go somewhere else this place is horrible Now they're telling me that I cannot get my refund they barely send out my check for a lot of money and I've already been waiting 4 weeks for it and they have the nerves to tell me they just barely send it out today and it might take another 3 to 5 weeks this is the kind of business they do they do it is ridiculous I wish someone would Sue these people for trying to take our money And taking forever to give it back it's crazy how fast they take it and it's crazy how long it takes them to give it back it is ridiculous please no one shop here

Huge Thank You to Jorge! Great customer service. We appreciate it!

me and family live in brownfield so we made it late to Ashley's but was a quick process when I let them know exactly what I wanted, found a modern couch set and got out in time to do other shopping. Thanks Alex

If I could give zero stars I would. Bought a dining table with 6 chairs a month and a half ago. They delivered the table and 5 chairs and told me I would get my 6th chair the following weekend. Well now we are coming up on a month and 3 times they have scheduled the delivery for the chair and all 3 times they never showed up, never called....nothing. I have gone up to the store and have spoken with the sales person who sold me the set, I have called him and texted him and still nothing. Now the salesperson won't even answer my text. This is the worst customer service I have ever experienced. I would NOT recommend the Ashley Store here in Lubbock!

Great and attentive service. Knowledgeable about products and help with finding the best suited furniture for the situation.

Before you buy, you better not need your furnishings for a VERY long time!! I purchased a sofa in April of 2021 was told it would be delivered in 2-6 weeks. It is now November 2021 and I still do not have my sofa. I don’t get any updates and when I call they have given me updated estimated delivery dates, that never happen. Called again today and automated system said try back in 3-5 weeks, customer service was no help either. You can’t cancel and get your money back, which they fail to tell you during the sales process, but it is in the paperwork they hurriedly rush you through. At what point does this become theft by Ashley Furniture?? They could keep extending the estimated delivery date indefinitely or until I just say cancel my order and have to pay a 25% restocking fee and then only get store credit which I will never use because I will never shop here again!

I ordered a bedroom set in august and paid in full. We explained to our sales person that when we ordered our couches they told us a certain date it would be delivered and then extended it later as we were waiting for it. We didn’t want to go through that again so we told him to be upfront with how long he explained that it was going to be November. that was far but we agreed. I called today to see when they were expecting our order this month and they stated it had been pushed out to March. We requested a refund they said they could send it to the store and they would call us. I informed I would go up there. We get there and speak to customer service they state that we can try to look for something that will come in about a week. We looked but everything was pushed out super far. We decided to get a refund. They said there was a cancellation fee. I go to the paper work we have and there was nothing on there regarding a cancellation fee or restocking fee or any fee for that matter. She said it was on the contract they have I said well why wasn’t that given to us because it was never explained to us. She refuses to refund our entire money even though none of our order was in the warehouse and we wouldn’t get anything until March. They referred us to corporate and I call I wait about 30 minutes on hold and someone picks up says nothing and it hangs up and a survey comes on for me to rate the call! I am beyond frustrated with this company!! I just want my dang order cancelled and refunded in full. Restocking fee on something that is on backorder. Here I go and calling again!!

Our sales rep, Justin, was super accommodating and patient as we picked out the right furniture for our home. We really were impressed with the options offered at the store, and the shorter shipping times even during the current supply shortage.

friendly customer service

Rhyne was GREAT! he helped us get a couple items and at a great deal!! He was informative and very helpful!

Mitch and Dustin were very helpful, patient, and knowledgeable. All furniture was above our expectations. Would recommend to friends and family.

Had great experience...alot to choose from...informative salesman

Have been waiting for a love seat that they have been fixing for 3 months. I call and I get put on hold or have been told that they will call back. Where can I get a real answer about that?!?!??