Ashley Store Lubbock, TX

While the delivery team was pleasant, my table arrived with a broken and damaged leg. I was told at delivery that a replacement leg would be requested, photos were taken, and the process should be quick. When I called Ashley, I was informed this would need manager approval and that I must submit photos myself. It is unclear why this is necessary when the delivery team already documented the damage. I currently have a broken table and no resolution or timeline. If this matter is not addressed promptly, I will no longer be a customer of Ashley.

You walk in the store into the Ashley store in Lubbock, Texas and they're like vultures. What will they not do to earn your business. I spent over 3k for a dining room table. When they delivered it they didn't have all the hardware to put it together. They stated they would do it another day. I offered to go out and buy what was missing so they could finish the job. They said no that they would send someone later. I contacted my sales person and he informed me to deal with another department. At the end I bought what they needed so they could install the table. I took the day off from work, but at the end their mistake or lack of checking the table to ensure every they needed to install it properly was there became my problem. I ended up buying what they needed to install it properly. I have not heard from them. I will never purchase from this store again, and I would advise anyone looking to purchase furniture to look around and stay away from them. Customer service is not something that you will find at the Ashley store in Lubbock, Texas. Stay away!

Great customer service!

It was a pleasure visiting this store. There was no pressure. Trevor was Amazing, very knowledgeable and helpful. I highly recommend visiting here before purchasing anywhere else. Ginger in finance was also very nice and helpful. Such a great team. Thank you both.

Nice

This was the second purchase within the last year. Each time we were assisted by Edward, who did an amazing job finding exactly what we needed at a reasonable price. His assistance was greatly appreciated.

Aahleys furniture store in Lubbock has awesome deals and friendly staff Breanna Green did a great job highly recommend!!

Eric Garcia was outstanding! Knowledgeable and very helpful.

Great selection, friendly staff, quick and easy process

Well, first off I don’t like leaving negative comments but it was a nightmare. We are trying to furnish our new home. My daughter found a bed she likes at Ashley’s Lubbock so we decided to order all the bedroom sets for all 3 of our kids’ rooms. They were friendly and helpful alright(got to make the sales!.) Our delivery date was scheduled December 2nd. We made sure of the date and confirmed with a manager and the sales person because we were going to be out of town before that date and on December 6th we scheduled our move in date, invited several friends and family for a celebration, and have someone scheduled to cater dinner. I never got any call or text message to confirm. On December 2nd, I waited from 9am till past noon for the delivery that never showed up. I searched my junk email and found out that our delivery date was rescheduled on November 28th while we were out of town, but since we did not see the email and couldn’t confirm, they canceled. I called the manager and found out that they entered the last digit of my phone number incorrectly and that’s the reason why we never got a call. They then tried to reschedule for December 8th, but I refused because of the scheduled event and invitations. We needed those beds so we can sleep there after the celebration. The manager said he will get it fixed! That never happened. I had to call over and over to find out about the delivery. We had to cancel and reschedule everything last minute! I got over it, they gave us 20% discount, and we didn’t want to be searching for new beds during the holidays. We agreed for the delivery on the 8th. The 8th came and the sets showed up! Then a few minutes later the delivery guys that were assembling the beds told me that they are missing a dresser and the drawers that comes with one of the bed sets. He suggested to call the manager or the sales person because he confirmed with someone that it was not ordered. My wife messaged our sales person, Manuel. His response was, “What do you want me to do about it? I’m off today! I ordered everything!” That prompted me to write this! I was in service industry for a long time as a restaurant owner. And that is completely unacceptable.

I really wanted to love our experience with Ashley’s Furniture, but unfortunately, I cannot recommend them based on how our order was handled. Our furniture was delayed by an entire month, which would have been more understandable if we had been proactively informed. Instead, we had to call four separate times trying to get updates, and even then, we couldn’t get clear answers. We ultimately had to go into the store in person just to find out what was happening with our order. The lack of communication and transparency throughout this process was extremely frustrating. Being left in the dark for over a month with no updates is unacceptable. We ended up canceling our order entirely. I understand delays can happen, but keeping customers informed should be a basic standard of service. Unfortunately, that wasn’t our experience here.​​​​​​​​​​​​​​​​

The salesperson was awesome and helped us as soon as we walked in. We found the couch we wanted and are very happy with the experience.

We did an over the phone purchase and it went really well. The salesperson was patient and knowledgeable about what we needed!

Sold me a couch and chair. Delivered the wrong cushion for the chair. Then said they would ship me a replacement cushion. Instead, they shipped me a box filled with stuffing. No cushion. They just can’t seem to get it right. I should have read their reviews beforehand. Will not be shopping there anymore.

The service was exceptional. The salesman had complete knowledge of the mattress, helped us find the perfect one on his first try. He asked questions that helped him understand our needs. We were very satisfied.

Needed a mattress than having stock for a month so I didn't buy it

Ricardo Martinez Jr was great Ashley's needs more people like him. Greatly appreciated with his service provided to me.

Very good service. Dustin was very helpful in finding just what we needed he helped us in every way that he could.

A very pleasant experience all around from Eric in sales to the delivery guys. Love the furniture too!

Our first purchase with Manuel was great—he made ordering our sofa and loveseat quick and professional. Unfortunately, everything went downhill when we returned a few weeks later to order an ottoman and two end tables. When we arrived at the distribution center for pickup, we were told our fully paid order hadn’t been “released.” Despite having a confirmed pickup, we had to call the store and sit on hold for an hour to get it fixed. That delay pushed us to the back of the queue, turning what should’ve been a 10-minute pickup into a 3-hour ordeal. We later discovered the ottoman had been ordered incorrectly at the store, and the end tables were charged $50 more each than the advertised price. No refund or correction has ever been issued. After nearly two weeks of being passed between the store and the “GRT Team,” there’s still no resolution. The store manager seemed unaware of the issue and never called back as promised. While the newer associate has tried to help, the overall lack of accountability and communication from management and corporate is unacceptable. We do not recommend ordering from this store and will not be returning—stick to online orders only.

Edward was awesome! Made transaction quick and easy. Highly recommend him! Out of the Lubbock Texas Ashley facility

Ricardo Martinez was very kind and helped me find the perfect couch within my budget!

I came here and found exactly what I was looking for! I ordered a Beautiful Sofa. And the Salesman Tito was very Friendly and Helpful. He made the whole process so easy and fun.. They have a Beautiful Selection of Furniture and Unbeatable Prices.. 👍😉

Ricardo and Trevor were awesome…. All of the sales staff are amazing. Ricardo was so patient as my sister and I struggled with picking out the right couch. He was a great help…..:))

Very professional salesman and accommodating.

Brenna was amazing. Professional, friendly, and helpful, but not intrusive. I love the pieces that we bought, and can’t wait to see them in our new home.

Edward was fantastic and super friendly, answered all my questions! Very good and actually relaxing experience.

It could not have been better. Thank You Very much. Mrs E. Webb

Trevor was kind , courteous and very patient when I picked out my loveseat.

Ricardo was amazing! Answered all of our questions and helped us pick the perfect bedroom set. If you are shopping at Ashley furniture ask for Ricardo. He will take great care of you.

Super friendly and helpful and quick!

Norma and Dustin were fantastic - patient and not the least bit pushy. Great experience.

Great service from Eric G! Great prices and Quality items!

Gr8 experience, Ricardo is the best

Love our salesman, very informative, patient & kind.

Manuel was very nice, patient and an overall great sales person.

Stephen helped me tremendously get my backyard and living room fixed!

Excellent service, but i was told they would take the old mattress but they didn't. They said I would have to call the salesperson to get a ticket for them to come pick up the old mattress.

Everyone was super kind and Tito was great asked if we needed any help and let us do our own thing. I greatly appreciated the space until we were ready!

very helpful!

Daniel was very friendly & knowledgeable about every piece we looked at.

Norma was wonderful to work with. She and the store manager Stephen, helped me carry my items to my car. What wonderful service.

5 stars All the way! Thanks Tito.

Wonderful customer service from Hector (Tito). Will definitely be going back for future purchases.

Very helpful in finding the right purchase for us! Daniel was amazing!

Very professional and Norma was very patient with me and my selection of furniture. Really did an awesome job.

Store was clean and looked nice. Ricardo was an amazing salesman and made my purchase super easy.

Great customer service. We bought a mattress. Was delivered on time

Was very helpful and found us what we needed in a timely manner

Found what we wanted at a super great price.

Manuel was a great help and got us an awesome deal on our dining table!

I have bought furniture from Ashley’s furniture going on 16 years. Never had a bad experience until now at the Lubbock store. The salesman told me that my furniture would be delivered the week I bought it. The day before it was supposed to be delivered no one called to verify the delivery. Turns out it was supposed to be delivered the next week and on a day I worked. I have told the salesman what days were days off and he said it would be delivered on my day off, well he lied about when it was being delivered and it was scheduled for a day I worked. If he would have in the beginning said it will be delivered next week then no problem but to assure me it was being delivered on a certain day and I find out that was a lie is unforgivable. I don’t tolerate liars so this is the last time I ever buy anything from Ashley’s furniture

One end table was broke when opened up

Great !

I had a great experience working with Daniel, he helped me and taught me so much. We definitely got what we wanted !

Daniel was very helpful and made the experience well worth it and made sure we walked away with what we wanted !

It was my first time to Ashley’s and Daniel help us and made our experience amazing will definitely be coming back

Eric was very professional and awesome to work with definitely recommend going and seeing him for any furniture needs.

Ricardo was very pleasant to deal with. He was very professional and courteous and had excellent product knowledge. Furniture sales can sometimes come with pressure but Ricardo has a perfect balance of checking back with his customers while not being a used car salesman. I would definitely buy from Ricardo again.

We had a wonderful visit to the store today!! Nora was extremely helpful and not pushy- she did a great job meeting our needs and showing us different options until we found exactly what we wanted!! Thanks so much, Nora!!

Great product great service

They did amazing job they came in put my sofa together and we’re done in a timely manner I love my new couches I would definitely recommend them to anyone

Ricardo did a great job! He got us what we wanted and made it easy. His boss Dustin was helpful as well.

Ricardo was awesome! He showed me around and helped me find what worked for me. Then Jordan came over and helped explain processes. Overall, it was a great experience! Thank you gentlemen!!

Our salesman Hector was aweso.e! No pressure and no high sale pitch. Very patient, we took and made our own choice with a very nice Stearns & Foster mattress.

Experience was great. Eric was very helpful, informative, and professional.

Loved it! They were quick!

Trevor and all associates at Ashley in Lubbock TX were superb. Friendly, knowledgeable, just like family. Greatest experience ever purchasing mattress, frame, decorative pillows and a beautiful leather recliner for our grandson, freshman at Texas Tech University. Thank each of you!!

Daniel was absolutely the Best at explaining the difference in quality of leathers!!

(Translated by Google) Excellent (Original) Excelente

You get what you pay for. We needed an inexpensive transition bed for our toddler and thought we'd give Ashley a try. Bed was simple, cheap, and purchase was quick. Paid $100 for delivery and install. Delivery arrived as scheduled; however, delivery crew refused to install, didn't seem surprised that I had been told that install was included, and seemed irritated that I wanted them to stay while I called Ashley to sort out the install mixup. Could not get a hold of a real person so declined delivery and rude delivery guys left. A real person from Ashley did call back, confirmed that install is not allowed (and also didn't seem surprised that I had received this [false] promise), but also told me I'd have to call back at a later date for a refund. I cannot understand why 1) false statements about delivery seem to be commonplace with this company, and 2) in the age of chatboxes (which they use extensively), Ashley cannot immediately process my refund, which apparently requires a second call. I can build/install a bed myself no problem but in this instance wanted to save the time. I do not do business with people who are deceptive, and I certainly would never pay $100 for a crew to deliver (but not install) two boxes to my front door that could have fit into my hatchback. This is my first (and only) Ashley experience - lesson learned.

I met an awesome salesperson. Daniel was great to help me find the perfect mattress for me. I would buy a mattress there again.

Trevor was fantastic. Highly recommend using his recommendations and Dustin the manager was so kind as well. Totally worth the 3 hr drive to do business with them!

Great place to shop! This business covers all my “‘P’s” for success!! Great Products, super People, desire to Please me, Perfect Pricing, and outstanding Payment Plans!! Oh yes, no Pressure encouraged me to buy more. Pamper yourself at Ashleys👍🤗👏👀. Thanks

The customer service was great, but once they get you buy something, everything else is a hassle we just bought a new home and needed new beds for the kids rooms and our bedroom with warranty and everything, we did this a month before closing on our home, just to give them plenty of time for delivery. Well that didn’t happen we received the master bed, the headboard came in damaged it took 6 weeks to get the new part, then you have to set an appointment for them to come replace the part, and don’t bring enough help to move the bed, and expect you to help move it when it’s a sleep number bed. It took 2 months before they delivered, my kids beds and then to top it off, My son and his finance bought a brand new bedframe for there sleep number bed, because I recommended Ashley’s well it got delivered late as well plus it had a black mark all the way across the headboard, and all the delivery gentleman said to them was just get some dawn soap and a wet wash cloth it it’ll come right off, the bed they bought is made of fabric so you can imagine what that looked like plus they paid for the extra warranty, this was back in July and they have still not to this day received a new headboard. I will not recommend Ashley furniture to anyone.

Great service fast had all answers for questions. Will return for future purchases on furniture. Great work great people.

We came in just to see what we liked and left with a couch! Ricardo was absolutely fantastic! He was very friendly and so helpful! He answered all our questions and got us the absolute best deals perfect for our budgets! 10/10 recommend him as your salesman!

Great place to shop! Great deals as well . Salesman was awesome !! Will definitely come back .

Excellent experience at Ashley Furniture—sales associate Ricardo was helpful and patient, and Manager Jordan made the process smooth and stress-free. Quality pieces, fair pricing, and on-time delivery. Highly recommend!

I would recommend this place the customer service was great

Norma was great. However her manager was not. Condescending and did not offer an alternative to our purchase. I left, came back 3-4 hours later and Norma assisted my purchase without the manger.

Ricardo was extremely helpful, very satisfied with my purchase, will be a returning customer for sure

Looking for decor design solutions and monthly financing options that will include delivery charges? Stop in and check it out! Friendly staff.

Trevor was very helpful ,let us look around found the sofa , love recliner that we will enjoy ,He is friendly and a professional salesman. Enjoyed looking at all the furniture

My wife and I had a fantastic experience. Our salesman Trevor was not pushy and very informative. I would give this location 10 stars if I could.

Trevor was so helpful and informative. Highly recommend this Ashley Furniture location. You can tell that the salesman are genuine and love their jobs.

Hector was very helpful! We really enjoyed our experience!!

Great people and great prices!

Great experience. Levi took great care of us. Came in for living room furniture added in outdoor furniture because of great discounts

Manny whas super helpful

Friendly and great Customer service

Daniel was great. He took the time to actually make sure i got everything I was looking for, and most importantly without trying to upset me into spending $500 or $1,000 over what I wanted to spend .

Ashley was great! Our salesperson was very helpful and got us the best deal possible. Will be back at Ashley!

Eduardo was very informative and very helpful during our purchase. Took his time to explain everything and answered every question we had.

I told Manuel I wanted a new sectional for my living room & he showed me the perfect one!! We got the Labor Day DEAL & it’s being delivered next week!! I can’t wait to get it in the living room!! My husband can’t wait to sleep on it!!

Daniel helped us with our couch purchase. He is very helpful and informative. Great guy to work with

I received great customer service at the store, however, I did buy the "good" warranty and was told if ANYTHING happens to any piece of the couch it will be replaced! My dog DIED on the one piece and the warranty people told me they would not cover it because of: "6.1.37. repeated incidents of human and Pet bodily fluid/waste stains"!!!!! Um he died ONCE! What a shame for Ashley furniture, I used to love their stores, but now I will NEVER go back there. Not only did I lose my best friend, but couldnt even replace 1 piece of couch that costs them $50 made from a Chinese kid!

Joshua provided good service. He found us the perfect chair for our bedroom.

5 stars to Eric who helped us pick out the couch of our dreams! The Stupendous Couch really is Stupendous!!! He was patient while we decided on color and comfort. He definitely made the purchase feel like it was right for our home after our big move to the area! Shout out to the team here as they immediately welcome you and are ready to assist!

Joshua was great he let us shop around to find what we wanted no pressure for a sale.

Very knowledgeable and so easy to work with.

Ed did a great job!

Walked in with just wanting to look around. Ricardo Martinez immediately offered to help me just look around. Gave an idea what i was looking for and immediately gave some good options. Gave more ideas of what I'm wanting and things I needed to be careful with regarding texture and fabric, and he immediately had some different recommendations. Very knowledgeable and we even went around the entire store with different colors to see what looked good together and what didn't. Was generous with pricing and was overall, a great salesman. Would recommend doing business with him everyday of the week!

I had the best experience shopping at Ashley Furniture. I walked in and was immediately greeted by Tito. He allowed me to look around, didn’t shadow me..which made the experience! I ended up leaving the store to think about my options and returning to make my purchase. I made a good choice when choosing to shop at Ashley Furniture!

I won't ever go back to Ashley's furniture store anymore every employee has a bad attitude y'all have the rudest employees working there

We experienced a problem when ordering a product online. Store manager was great and resolved problem quickly!

Gave us a deal on a quality product! Couldn’t be happier!

Great assistance and staff! Welcoming environment.

Eric was great for us. Didn't follow or pressure me and my fiance and let us approach him when we were ready. Found us the best deal possible and answered all our questions and more.

Trevor was knowledgeable and helpful. He took the time to learn what we were looking for and found all the items within our budget to share with us.

Everyone there was so nice and helpful.

Daniel was absolutely fantastic. He helped us out so much and made the experience so personable. All staff should learn from him. Thanks so much for everything! We will be back!

Eric assisted me in answering all questions, offering great insight and providing several options I hadn’t considered.

We shared our previous experiences at Ashley with Levi M and he absolutely went above and beyond to make this experience the absolute best!! Levi worked with us and gave us the best deal possible on the furniture we bought!! Thank you Levi M!! We will be back for sure!!

Worst experience ever. I was scheduled for delivery one date got the existing furniture out of the way so they could bring the new ones in. Not one employee communicated that it would not be delivered that day I had to find out because they never showed up now we are a week with no living room furniture my kids have no where to sit other than the tile floor. If you decide to buy from here make sure you follow up bc they sure will not to make matters worse I was told they were trying to rectifying the situation bc 2 of the pieces they had in the warehouse and have yet to hear back from anyone. They definitely do what necessary to make the sale but once they get the money you get a whole completely different service or lack there of.

I was very pleased with Eric Garcia at Ashley's Furniture. He was very helpful & professional.

We came in looking to slowly buy a bedroom set and walked out with the entire set. The service we had was amazing, Hector went through the store and explained everything with us. He went above and beyond with husband and myself. Not only will we be back, but we will also be going through all future sales with Hector from here on out. Couldn't be more appreciative, thank you!!

My trip to Ashley‘s was very easy because I knew what I was looking for. My sales person was easy to work with and gave me a great price.

Working with Hector was wonderful. He answered all of our questions and described things in wonderful depth. We also appreciate him helping us make sure to get our military discounts available to us. Overall I would highly recommend going to Ashley if you’re looking at purchasing some furniture for your home.

We recieved one chair that was not the chair we ordered

Phenomenal ! We are so excited for our bed!

Eric is a phenomenal associate. He greeted me with enthusiasm, asked how I was and proceeded to ask what he can assist me with. He guided me to the right section and then even let me walk around without tailing me. Once I found the couch he helped get everything set up and was able to finalize the deal the next day. Great environment and even better associate.

It was a great experience. The staff was wonderful and suited our needs in a timely fashion. Norma, our salesperson did a great job in listening to our needs and showing what options were available in our price range. Jordan helped us pack our purchases and took additional time in helping us loading them into our vehicle accordingly. We received a call about additional deliveries which were moved up to better times for us. Lubbock people are just nice. The team went out of their way to accommodate. We recommend this place highly.

Great customer service and reasonable prices

We considered 6 different couches on e-commerce and went to 4 stores to find the perfect one for our new home. Ricardo helped us find the best options. The entire sales team was amazing. Very welcoming, honest, and sincere. They didn’t try to sell us anything we didn’t want, they didn’t try to pressure us to buy now, and Ricardo really went out of his way to get us exactly what we wanted for the best possible price. I’m glad I didn’t spent the same amount on a couch from online with no guarantee of comfort or durability. Thanks again Ricardo!

The salesman Edward was very nice. He was not pushy at all. Was able to answer all my questions about the furniture. The manager Jordon was very helpful he really worked with me. I was very happy with the service.

Eric Garcia did a great job on our recent purchase of furniture. He went above and beyond and negotiated a good price. He is a top sales professional and we give him top rating and recommend others to approach him for any furniture needs.

Joshua was very kind & had amazing customer service. We are satisfied with our purchase

Worst customer service and Management I have ever seen!

Josh was very nice and helpful! He let us shop and was there when we had questions!

Joshua was great, Great costumer service all around!

Hector was super helpful and directed us to options and got us a great price!

Daniel and Ricardo helped me find the perfect bed and frame! Couldn’t have done it without them!

Daniel and Ricardo deserve a raise!! These guys go above and beyond every time and we have never been dissatisfied with any visits to Ashelys when these guys are helping us out. Amazing customer service and overall amazing people.

Tito was so great. He was patient with me and my furniture was delivered exactly when he told me it would be.

Edward was awesome. He was very helpful. Love this store!

Had the best experience with Daniel Parler! Super helpful and informative with everything in the store!

Reviews look fake, never heard a good experience at Ashley's. When I went they were doing loud construction right next to a couple with a baby and the mom had cover the baby's ears to prevent ear drum damage, I felt so bad. Who does that kind of work during open hours?

Didn't get the run around...straight forward

Daniel was amazing! So helpful, knowledgeable, and kind.

Absolutely awesome service

While trying to pay with card for couches, there was issues with the store computers. During the 30 min stall, there was no communication of what the issue was or an apology of any kind. The sales person tried several times to get assistance from other employees which it seemed like they were not interested in helping the employee. We finally decided to leave, they offered us to pay later online later but still no apology or discussion of what the issue was. We also asked for delivery but was never told a cost for in town delivery. We left the store, found the same couch for a cheaper price and made the purchase at 1,300 with delivery as apposed to the online cost an hour later of 1,700. I understand that problems arrise but would have appreciated communication during that time.

Daniel was absolutely amazing with walking us through the steps of our new adventure! Family now Family for ever!! Thanks Management and staff!!

If I could give this store 0 stars I would. We went in several weeks ago, and ordered a white/grayish couch, barstools, and a mattress. First off, they did not update the delivery location on one of our pieces. When we received our order today, the couch was not the right color, came in a dark gray color and the couch is not even the same texture as the original one we ordered. Would never make another purchase here.

Store personel were great,quick and concise with complete info. Outsource finance was a hot mess. Almost impossible to understand, complete language barrier.

Delivery/installers were fantastic!!! Thank you guys! The Mercers

Need a couch ??? Daniel P will save you so much money and will bring the best vibes the world has to offer to the table! He was so chill and easily walked us through the many options of payment that they have at Ashley’s! We used Affirm and it was the best experience ever! He threw us some deals that you absolutely positively will not get through another service in Lubbock. We were very reluctant to shop at Ashley’s because we feared the pricing would be way too out of budget, but with Daniel’s help we were pleasantly suprised with how much lower he was able to get our price to what we were looking forward to. If you need a couch (and you do) go to Ashley’s and more importantly…ASK FOR DANIEL !!!!!

Came in on a whim left with a couch and a huge rug! Daniel was the best sales person ever! He was so kind, helpful, he listened to everything we wanted and made it happen! He gave us a great deal truly we saw the $$ fall off!

I needed a good bed and the young man helped me tremendously! Thank you!

We found what we wanted on our first stop. Our sales lady was very personable. We’re very happy with our purchase. Can’t wait till we get it.

Tito was very helpful

First delivery they brought the wrong mirror for the dresser (sales associate mistake) Brought mattress but not box spring. Second delivery did not bring box spring!!! 12 hour waiting time they always come after 5. This time 7pm they finished. Still need dining table, queen box spring, 2 chairs !!

Fast and friendly! Isaiah was very patient and polite

Ricardo was absolutely amazing, made sure to make our experience easy and fast! Super friendly, even we went with a different couch!

Waited over 8months for our rug, kept getting the run around or no answer at all on where it was. The manager said we would be called back and then we were ignored multiple times. Never got our rug and finally gave up. This is the absolute worst customer service company ever!

Ordered a rug, yes just a rug, in store December of 24, was told it would take a few weeks to come in, it is mid July and still not here, in fact customer service has no idea where it is. Have called every month and we keep getting the run around. Each time we called, they have said it will be here next month. We have called corporate at least once a month, so by now about 7 times. We have gone into the store 5 times in the last few weeks and have gotten nowhere. Even spoken with the manager the last 2 times and he has stated he would call us the next day and he continues to blow us off. The last time we went in, he said he had looked into it, turns out that was a lie and he just wanted to get rid of us. We have attempted to get something else as a replacement and shocker, he blew us off again. Literally pathetic customer service and management. Recently went with haverty’s for a sofa and received that within a month and the quality is miles above Ashley’s. Do yourself a favor, don’t even go to Ashley’s unless you are ready to get jerked around for 8 months. Pay a little extra money and go somewhere else where you will actually receive what you buy, receive customer service, and have a quality product that isn’t on or below IKEA quality. At least IKEA doesn’t give you the run around for 8 months.

Jordan Prado at Ashley furniture is AMAZING! He goes above and beyond to help his customers. Highly recommend you ask for him when you shop there!

Hector Nunez is an amazing salesman! We did not plan on purchasing we were just looking around and with his knowledge of the products and patience to let us look freely we simply could not leave without making a purchase.

Eric is very knowledgeable and he helped us and was very professional ...the world needs more of Erics...we appreciate his help very much..look forward to seeing him again soon..thanks again Eric..!!

Hector was an incredible salesman and took great care of us. Would highly recommend him to help get what you are looking for!

Salesperson was was very professional and helpful. We enjoyed purchasing our furniture there today!!

Hector and his supervisor made our deal happen. We bought a house here in Wolfforth sight unseen. We loaded up a moving Pod from Victorville California with just our clothes, memories, kitchen things, and our dog. We came here looked at the house brand new build and needed to fill it with furniture. Hector at Ashley's walked us through everything and helped seal the deal.

I have been looking for a sofa of a certain size. I had looked around and found one I really liked at Ashley. The salesman listened to what I wanted and helped me out with the sofa and the price.

Great service, let us look around and make our decision. Eric read the room and didn’t pass judgement on how bad we looked.

Staff was non pressure, stream lined the process, got us what we wanted.

Edward met us at the door and was very helpful in our decision. He listened to what we wanted.

Eric was extremely professional and helpful. He listened to our needs and assisted us with locating the perfect items for our house. His knowledge and courteousness helped us purchase 11 items we will love for ever. Thank you, again, Eric!!

Daniel was the best! As soon as my husband and I walked into Ashley’s Furniture to buy a mattress, Daniel was there to help us out with a big smile. Made us feel like family. We’ll be going there again to buy more furniture. Thank you Daniel!

The salesman was awesome loved her ❤️

Reggie was absolutely awesome! He really listened to what I was looking for and went above and beyond to help me find the perfect table—he even found one on discount that fit exactly what I needed. In business, truly listening to your customer makes all the difference, and Reggie heard every word. He got me set up with everything I needed without any hassle. If you’re heading to Ashley, make sure to ask for Reggie. I can guarantee you’ll walk out satisfied!

Daniel was amazing! I will be back very soon. Great stress free experience!

I do NOT recommend you purchase anything from this store. I ordered couches at the end of April. I’ve gotten half of my order and the delivery for my other couch has been rescheduled 4 times. I’ve already been to the store twice and no one can tell me what’s going on.

I didn’t get the Oder I requested and I asked for the manager to give me a call back and he did not, all I want is for the correct piece to be sent and they can get the wrong ones back

Manuel was very friendly and helped us with finding the pieces I wanted. His service was exceptional. He answered all the many questions that I had. I really appreciated the time he spent with us making sure we knew exactly what we were getting and he explained everything about the process well. Thank you Manuel!

Service was good but not sure I trust the “warranty”. We did it in our last purchase and they said oh it expired and you didn’t use it so now you can’t get your money back (which is what we are told). Also wanted to charge us $250 for delivery (which was silently slipped in to our invoice) AND told us if we picked it up ourselves and it was damaged there was nothing they will do. Just trying to sell the delivery/fee. Manager came over and we discussed with him and he said if damaged had to call corporate, but could get fixed. Just beware!

Salesman Joshua was Great as he helped me and my son find him a new bedroom set.

Had a very good saleperson. Knew his stuff.

Tito was very helpful and kind!

Tito Nunez was awesome! Very helpful and knowledgeable and made the purchase easy! Definitely would recommend going to Ashley and talking to Tito! All staff is very friendly and bathrooms super clean!

Our sales associate Norma was great to work with!

Joshua is always very helpful and caring.

Always find what we want for the right price. Delivery is timely and professionally done.

Daniel helped me out and was really great to work with. Friendly, kind, knowledgeable, and helpful. Would highly recommend him and this store based off of my most current shopping experience.

Great customer service

Isaiah was of great help. My purchase was thoroughly explained 👏 and lots of options offered.

They did a great job meeting my needs

They were very helpful and worked hard to find what I was looking for. Disappointed that delivery time had to be changed to a later time than promised.

I highly recommend Eric Garcia! He was super helpful with me & my husband. Eric found us everything we needed for our new home. He took his time explaining prices & found us amazing deals, nobody felt rushed during this process. He gave us our space when we needed it. He even worked after closing hours just to make sure we didn't leave empty handed. Thank You So Much Eric Garcia(: From Vasquez Family We greatly appreciate you.

Joshua was great!

We had a great experience at Ashley Furniture thanks to Isaiah! He was incredibly helpful and patient while assisting us in finding the perfect foundation and headboard within our budget. He really listened to what we were looking for and made the whole process smooth and stress-free. His professionalism and friendly attitude made a big difference. Thank you, Isaiah, for helping us get exactly what we needed at a great price!

Mitch was very helpful and insightful on what I needed and led me to the perfect sectional.

The clerk was helpful, but not intrusive. She was patient while we looked & compared. She pointed out features & made the price affordable. She offered the extended warranty plan & delivery possibility. When I asked for information she did not know, she referred me to the senior staff. She was proud of her company.

Very friendly, patient and attentive service.

Great experience, great service would go back again

I knew what I wanted and Edward helped me with that purchase.

Eric was a great help, he showed where to go to to find what we were looking for. Felt comfortable with him. Will look for him again on our next purchase.

Friendly & helpful. Worked with us to find what we needed.

Super awesome customer service. Mitch was friendly and worked quickly.

Josh was great very helpful got us what we needed.

Tito did a great job helping us out with our new couch purchase! Made the process quick and easy

Eric did an amazing job and gave us a GREAT DEAL on everything we needed. Overall our experience with everyone at the store was awesome! We will definitely go back and refer people to them!

Excellent service.

Excellent experience. Eric went above and beyond to get us exactly what we wanted on a tricky timeline while staying within our budget. The delivery driver was courteous and professional setting everything up exactly how we wanted. I would highly recommend if you are in the market for new furniture.

Eric Garcia was extremely helpful!

Very impressed, no sales pressure. Good quality furniture and good quality employees!

Found the perfect couch that we wanted. Had really good service.

Good service , Workers were quick and fast to build furniture. Location sharing was a bit off but they call to let you know when they were close. Recommend only problem was they were later then said to be expected but I had no problems.

The entire experience we had shopping for our new sofas was excellent. Eric G. was super helpful without the pressure. He listened and showed us what we thought we wanted as well as all our options and let us choose. Very knowledgeable. Would definitely recommend you go see Eric G.

Asked to see recliners. Salesperson gave a lengthy reason why we really needed a m ew bed before showing us the recliners. I was not impressed and don't plan to ever visit the store EVER.

Ricardo was a great help!

Everything went great and the sales woman Lisa was awesome. I enjoyed shopping at the Ashley Store.

Tito was awesome. He found us what we needed. Customer service is excellent!!!

Went in on a random Wednesday just browsing. Norma was very welcoming from the moment we walked in. We did not feel pressured to purchase anything as with other furniture stores and she was extremely kind and very knowledgeable. We purchased a few items and will be back to purchase more furniture

I don't recommend buying furniture from Ashley. I feel the quality is low for the price you pay. We bought a sectional from there and within 6 months it was pilling. And of course the over priced warranty doesn't cover that and then when you do go to file a claim the company says that the cushions aren't covered which is not what we were told and when we called Ashley to ask about it they said that was between us and the warranty company. Seriously? They sold the warranty, stand by what you sell. When we requested a refund of our warranty of course they said they couldn't do it because that again was between us and the warranty company. So all that to say just turn around and go somewhere else.

I got a Tempur-Pedic mattress at Ashley. But the mattress sleeps very hot, and Ashley Furniture’s return and exchange policy is terrible. I’m now stuck with a $4,000 mattress that’s been a nightmare for me.

(Translated by Google) good treatment, friendly at all times (Original) buen trato amabe todo tiempo

I had an excellent experience at Ashley Furniture, thanks to Daniel. From the moment I walked in, they were welcoming, knowledgeable, and genuinely invested in helping me find the perfect furniture for my needs. They took the time to understand my preferences, answered all my questions with expertise, and provided thoughtful recommendations without ever feeling pushy. Their professionalism and customer service were top-notch, making the entire shopping process smooth and enjoyable. If you’re looking for quality furniture and outstanding service, I highly recommend asking for Daniel—they truly go above and beyond!

Amazing first experience here! I came in searching for furniture to add to my living room, and ended up with an amazing deal. Everything was possible because of the amazing help from Daniel. I really do appreciate everything he did for us! I would highly recommend Daniel to help look for the perfect furniture for your home.

Ricardo was prompt and made sure everything went smooth with my purchase.

First stop on the furniture hunt and that was it! Isreal was a badass, thank you! You couldn't find a better sales team if you tried

Thank you so much Norma Ramirez!!! I love my sofa set and dinning table. Such a pleasurable experience. I will return! 🥰

I had a great experience at Ashley Furniture! The staff was incredibly fast, friendly, and helpful from the moment I walked in. They answered all my questions, helped me find exactly what I needed, and made the whole process smooth and stress-free. I truly appreciate the excellent customer service and would definitely recommend them to others.

Couldn’t be better communication, service delivery, drivers everything top-notch

Awesome sauceome people!!! Dustin and the sales manager are epic!!

Very professional Answered all questions

Norma Ramirez and Dustin Ely were myth amazing at assisting me. Made my day better to have actual customer service.

My boyfriend and I came here for the first time to simply look around and get inspiration for our first apartment. We came in and were greeted by Isaiah, great guy! He was not overbearing whatsoever and understood we were just there to simply look and get inspired. Everything was all fine until we were approached by a man, unfortunately I do not have his name, but he was white, tall, large, and bald. We were vending some chips and he came up to us and somehow the conversation went into him explaining how his entire family has a history of dying from heart attacks at 55. OK, weirdly uncomfortable! After about 7 minutes of just straight talking to this guy, he finally lets us wander and it only takes about 8 minutes for him to approach us again, we kindly stated we are simply looking and want to figure it out on our own but he started asking all sorts of questions on stuff we want, like we get it, mans gotta make a sale… but please stop being pushy. We ate college students and we do not need a huge sofa or the nicest dining table for our place. The reason why I am writing this review is because of a comment he made. He asked what type or couch are we thinking, and I said a loveseat. He started asking more question asking if I am sure about the loveseat because the sofas are much bigger, I said we really don’t need something so big. A comment was then made about the loveseats name, something in between the lines of “It’s called a love seat because it’s two seats! Although it’s not so good for the love making part…. it’s far too small!” UHHH what?? This is not okay at all. I don’t care if you know we are in college, that’s not something you say to anyone. I was immediately uncomfortable to the point where after 10 more minutes of his bugging us, my boyfriend and I literally SNUCK out of the building. We pretended to be on the phone and LEFT. What a weird and extremely uncomfortable experience. Thank you to Isaiah.

Went in to look for a recliner. Mitch rose came over to help us at first really enjoyed his help. He helped me find a recliner. I really liked it when asked about the price he helped me get the cash price. It went to a different side when he came back with the price And said that it included a protection plan which we had already stated 2 to 3 times we did not want. He told me that it was only $44 and that in three years if I don’t use it, I’ll get a credit of $180 we said fine if it’s only $44 it’s whatever When we left and picked up the chair I noticed on the receipt that I paid our protection plan of $180 which I repeatedly said I didn’t want if it was that expensive called and got a refund for it immediately but very upset that he sat there and lied about it in front of his manager and other staff that is very upsetting that they all sat there and let him lie like that and didn’t say anything to us will never go back and absolutely worst experience ever.

The gentleman who delivered our furniture was absolutely amazing!!

Came in not sure what we wanted and left with both living room furniture and a new dining set! Isaiah and Jordan both assisted us and made sure we got exactly what we were wanting and at a great price. Both men were extremely professional, knowledgeable, and helpful.

Tito was very helpful and courteous. He took the time to show me different quality pieces of reclining loveseat in different price ranges. He made this dreaded time for me pleasant. Would recommend Ashley Homestore 100%.

Great experience in getting a dining table and couch with Tito.

Went to a competitor first (starts with a B and ends with ills) and realized they had nothing my wife and I were looking for. The wife decided to stop at Ashley’s and found exactly the furniture she wanted. We were greeted at the door by Edward. He immediately engaged in conversation and got us to the merchandise we were looking for. He went the extra mile to get us the best deal possible and was patient with us being that we just moved into town. We were so impressed with Edward that we came back to add more items to the list that we previously had. Ashley’s furniture treated us like family and we will be coming back for future purchases.

Very nice and courteous , handled everything perfectly , very pleased !!!

They ware so helpful they when throw all thing thing to help

Saleman was extremely helpful and very thorough

Really nice people!

My experience here was amazing! We had Erick and Dustin helping my fiancé and I find a couch. They made the experience effortless and very easy. We found our desired couch and they were able to give us an amazing deal! We will definitely be using Ashley and the team again. Love our couch and love the team at Ashley!

I worked with Tito and he was amazing. Very attentive and helped me find exactly what I needed

The salesman, Edward met us at the door and showed us several options on the display floor. He was very courteous and respectful.

Isiah Freeman was an excellent salesman! Ashley s Furniture needs more employees like him!

Excellent, friendly, knowledgeable staff!! Massive selection. Wide price range.. 0 down financing, including delivery...

The staff was very helpful and kind. They didn’t rush you either. All & all, a good experience. I’ll be back.

When I first walked in they didn’t pay me no mind no one asked if I needed help or asked if I was doing okay until I told them I needed help . When i finally needed help with an item the employee was very nice and helpful he answered my questions overall a not too bad experience

Eric Garcia helped us get the prettiest sofa seat. He had the best customer service and followed up several times to make sure we had everything we needed

Great experience got my wife taken care of with a great chair.

Great service from Noah who was very patient and knowledgeable about the products and the promotions the store was having. Helped us find our style and comfort as well as for my parents who didn’t go to shop originally kudos.

Met at the door with a smile, gave great help in finding what we were looking for and made us a great deal! All in all, completely satisfied!

Daniel was my salesman and he was pleasant, knowledgeable, and he just made buying a couch and enjoyable thing! He was great!!

Noah. Munoz, our sales rep, was very attentive and polite. We got exactly what we were looking for. We also had assistance from Jordan, who sells the mattresses.

I recommend to all people's to hit up Ashley's furniture for great service 👍.

Absolutely fantastic customer service. Claudia Castillo, thank you for the outstanding help and getting me into a great product. Will definitely be going there from now on for all of my furniture needs.

Norma was super helpful and patient with me and my family when we went to get our couches!

The salesman ricardo was extremely helpful. Jordan, the major he made sure everything was going smoothly.Appreciate the help!

Eric was wonderful & very helpful!

Noah was excellent. Great customer service amazing product knowledge And he was able to answer all of my questions and concerns!

me and my cousin got helped by eric to get a mattress for a good price and even better quality everything with smooth he can help with whatever your looking for!

Every time I call to speak about my Acima account, the woman in charge never answers or calls me back. I’ve always had to go up there. Would not go through that process again!

It was great.

I went in for two couches. I loved the models but disappointed with the lack of color selection on the models. I miss Living Spaces. 😏 Norma Ramirez customer service was wonderful, she’s super friendly.

Great experience, the associate was very professional without being pushy, knew exactly what too look for, for our needs.

My experience at Ashley was great they were helpful but also did not stock my wife and I around the store. Would recommend you go if you are looking for new furniture. Ask for Norma!

All fine however I thought I was purchasing nightstand with USB ports and the one I received has no ports!

Manuel was great. Very informative, but I Did not end up making g a purchase, due to my immediate needs.

We really enjoyed Edward Orona. His heart was in it to make us best deal possible. He was very helpful and friendly and we will work with him again when we come to Ashley. Nice furniture. We will be buying from Ashley furniture.

I had found a dining set online, I called to see if it was available in store. Isiah Freeman was the gentleman I spoke to. He was very friendly and helpful. Although we decided to have it delivered doorstep, he got everything set up for me online. Also called to make sure I was able to get the payment set up. He was very nice. Look forward to working with him again in the future if we need to add to our home.

Very much helpful

As an Ashley myself, I can confidently say that this store has the best Ashleys both in name and in customer service! But let’s be real, the real star of Ashley’s Furniture is Noah. Not only is he incredibly knowledgeable, but he somehow makes furniture shopping feel like an adventure rather than a chore. He’s patient, kind, and has the magical ability to know exactly what you need before you do (seriously, is he a mind reader?). If you’re lucky enough to be helped by Noah, prepare to have all your furniture dreams come true with a side of top-tier charm and customer service. 10/10, would buy a whole house worth of furniture just to have another excuse to talk to him!

I thought I knew customer service until I walked into Ashley’s, the sales rep NOAH was such a pleasure working with, he’s so smart yet so kind, also he’s so handsome I’d buy anything from him If anyone walks into Ashley’s be sure to ask for NOAH

As soon as I walked through the door and saw NOAH you could tell Bro was Built Different, came in asked for a sofa and he knew exactly which one I’d like without me giving him much, bro was LOCKED IN the whole time, his product knowledge was noticeably superior, his attention to detail was immaculate, his costomer service of Extravagant, BRO WAS JUST BUILT DIFFERENT

Salesman Noah helped me out tremendously, he’s definitely one of the best sales reps on the floor, 10/10 recommend anyone who reads this to ask for him

Eric was very patient and allowed us to roam around the store without disturbing us. He was very friendly and very patient with us.

Ed and Ricardo did a super job in assisting me with my purchase without being stalkers in any way. That last remark was for Mr Bob Mills.

Lisa was helpful the moment we walked in, and was patient with us the entire time as we picked out our first couch. We even had to come back a few times before we made up our minds, but she was there everyday ready to help with a smile on her face! We are very happy with our purchase, and know we made the right decision. We’ll definitely be back!!

Edward is phenomenal. Made our experience shopping smooth and effortless!

Great experience and helpers

10 stars for Joshua! He was the first to greet us when we walked through the door. He was very polite and very knowledgeable. He was there to accommodate us in our family’s furniture needs.

Great experience. No hassle.

Isaiah was very helpful and took just the right amount of time with us!

I bought a display cabinet in November and I still can’t use it. This is the worst experience I have ever had with a purchase. I brought this cabinet just before Black Friday and they got me a solid deal. I did have to do quite a bit of haggling to get the deal but we got there. Anyways, I purchased the cabinet and the initial delivery got delayed by over two weeks. When the delivery drivers eventually showed up (late at 7:30 pm outside of their delivery window) they scratched up the cabinet and then proceeded to use a sharpie to cover up the markings on the cabinet. They also did not have the hardware package to install the shelving and told me they would order it, but it took about two months for that package to show up as they didn’t order it. The doors do not close properly and I spent hours contacting customer service for a resolution for this with them only tell me 3 times over the past 3 months that they have ordered the replacements of parts and they would arrive in 2-3 weeks. I have yet to receive anything except the hardware package and I originally bought the cabinet In NOVEMBER. Do not buy from here. I had to chargeback on my credit card as this is the worst place to buy anything from. The salesman I bought this from even said he couldn’t do anything. I never in a million years thought buying a cabinet would be so hard. NEVER BUY ANYTHING FROM HERE.

The salesman was very nice and informative.

Fantastic!!! Thank you Noah. You got for my kitchen exactly what I needed. Keep the good attitude!!!

Very friendly, attentive, and patient staff! We had a very pleasant shopping experience!

Tito was very helpful and kind.

Staff went above and beyond.

Very nice experience, we weren't harassed by the salesman like a lot of furniture places are. He let us explore on our own and was available for questions. Felt very low pressure. Eric Garcia was the one who helped us.

My experience at Ashley store was great. I must say special thanks to Mr Manuel the sale agent- he was very professional, patient and flexible.

Extremely helpful!

Product cancellation is a NIGHTMARE . I do not recommend adding the protection product . The claim process is difficult and cancelation is near impossible. It’s been four months since I’ve canceled the product and I’m constantly getting the run around about my check. Terrible business practices.

Manager Jordan and salesman Noah made our experience great and stress free!

Helpful and fast service.

Everyone was very helpful with my needs,salesman wad very knowledgeable with his job.

Ashley Furniture was one of the first stops we were actually going to look at 2 more different furniture stores. But we end up making it our only stop. The staff were very nice and professional, made you feel comfortable in looking around and were very knowledgeable of the furniture we bought.

Just the way I like to shop. Show me to an area with items I am interested in and let me browse at my own pace! No hassle, no trying to up-sell. I expect to be very happy with my purchase

Had a great experience at Ashley furniture store in Lubbock Texas. Noah and Jordan were so helpful in getting us the furniture we wanted. Thanks guys

Tito and Jordan gave my wife Susan and I exceptional information and service, helping us to make a very important decision. Also no pressure or hurry for us to make the best selection for our needs as well as our budget.

My salesman was awesome I give him a high 10

Great experience, great delivery service!

Got exactly what my wife wanted. Claudia sit down with us and figured out just what was going to work for us.

Hassle free and easy to work with really enjoyed getting my furniture from them!!!

We had a great experience with Ashley. After looking at Bob Mills and Furniture Row, we found what we needed at Ashley. Edward Orona was a great representative of the store. He helped us through the process. The living room furniture that we purchased met our needs, was constructed better and cost less than their competitors.

Great experience. Salesman Manual showed me exactly what I was looking for. Explained fabric & different cushion content. Found a loveseat , 2 lamps and 2 lamps tables ! TY

10 stars for Tito and Jordan! Everyone, I don't know all the names, but Ryan and others were so friendly, genuine. I felt very comfortable making a decision without pressure or hype. And I love my furniture!

Tito welcomed us the moment we entered. He was friendly and really knowledgeable about the furniture we were looking at. Absolutely no pressure and he made the process really simple. Would recommend working with Tito if you find yourself in Ashley furniture.

Norma was very professional but not pushy. This was my first time to shop at Ashley Furniture and it won’t be my last. Thank you Norma.

We had a great experience. We found the table we wanted and got the paperwork done in a reasonable amount of time.

Edward really knew his information about the furniture pieces and mattresses. Appreciated him taking time to show and share!

Got a great deal on living room set & Joshua was very personable and enjoyed his professionalism

Norma did a great job!

Eric was a great salesman! Absolutely no pressure and was super informative and knowledgeable!!!

We went in looking for a sectional. It wasn’t our first stop, but we were very impressed by Ryan, our salesman. He was very helpful, but absolutely no pressure. He was knowledgeable about the product, and he gave us a lot of very valuable information in a helpful low pressure way. He made our experience very nice, and basically he is the reason we went with Ashley.

My wife and I went into the store just browsing for a sofa. At first, nobody approached us, which felt a little odd. Then Eric Garcia noticed us looking at a sofa and came over to help. Eric was fantastic—very friendly and laid-back. He walked us through the perks, answered all of our questions, and didn’t try to oversell us. It was refreshing. He also gave us options at different price points, which we really appreciated. In the end, he helped us score a great deal on the sofa, and we left feeling very happy with both the purchase and the overall experience. This was our first visit to an Ashley Furniture store, and thanks to Eric, we’ll definitely be coming back for future purchases!

We were welcomed when we walked in. Our sales person was very polite,friendly and knowledgeable.

Sales person was delightful and I got a good deal!!!

We had an absolutely wonderful experience at this store. The showroom was not over crowded and gave us plenty of room to roam and look at the furniture. We weren’t 100% sure what we were looking for when we arrived, but we were greeted by Claudia who helped us figure out what we needed, all the available option, and answered all our questions. By the end of our trip we had multiple furniture items picked out and purchased. Thank you Claudia and Ashley for our new items and look forward to shopping at your location again soon.

Tito was great to work with. Listened to what we were lookng for and found just the right option for us.

Very professional and polite. Let me take my time in making my a decision. The financial application and agreement was very quick. Great service! Very happy with todays visit.

Very nice experience. We were not planning on buying anything this day, but our sales person was very helpful and patient. We bought a couch, but couldn’t have it delivered for about two months, not a problem. We had a great experience.

Mr. Cardenas was attentive, kind, and efficient. He found everything we needed. I appreciate that and will be returning yet again. Thank you.

(Translated by Google) Excellent service (Original) Excelente servicio

My salesperson Natashna was very helpful, kind and had a lot of experience regarding her job!

The store and employees were fine!! Everything went ok!! The only problem I have with them is, I still haven’t been able to pick up the items I bought!!! If you pick up yourself what U bought and in my case, I really didn’t want to pay the $225.00 they wanted to deliver from Lubbock to Slaton for 4 items that I can fit into my Small Frontier Truck!! It is like a medium size lift table a very small end table and couple of bar stools, That’s it!! I went into the store and paid for them on Jan. 1 25. They r still saying they don’t have at warehouses but say I can pick up at store, which, No, I can’t, I tried!! So this part of it bites!! Just got a txt from I’m going say warehouse starting IN ALL CAPS MIND YOU, that they will notify me when the stuff is Reserved!!! Wow ok, got me on that one!!! Maybe get it soon!!!

Edward Orona helped us out today. Sofa for us and a power recliner for my mother. Very upfront about all aspects of pricing, gave us options on the pricing end. Solid dude and great place. Def use this guy if you get a chance, he'll make sure you're taken care of

Sales associate was respectful of my request to look on my own for the most part. Ended up chatting with three associates and didn't feel pushy which I appreciated.

Everybody is nice

We had a fabulous time shopping at this location. Not only are the furnishings beautiful, but our experience with Sales Specialist, Eric, was wonderful in every way. Thank you Ashley Home Store for making our home an Ashley home!

Eric was super helpful and so kind when we needed to make some changes to our order!

Had a great experience buying furniture for our new home here. We are moving to a new town and they were very helpful in getting our furniture delivered. Manuel Castro was very helpful and even came in on his day off to help us finalize our purchase. Would definitely shop here again!

Edward was super helpful, listened to our needs, and got us a great price.

Nick is an awesome sales professional, I will definitely recommend Ashley’s furniture store in Lubbock

The sales person greeted me at the door. She took me around to several chairs to look at and was very patient with me as I roamed the store. After about an hour and several instock checks from her I decided to buy. My sales person was very efficient and the purchasing agent process was a smooth and easy. It was a good day and I found what I wanted.

Great job!!

Joshua Williams was very helpful the minute we walked through the door. Our experience was great. We had ?’s he answered all of them. He was very patient and polite. Great selections. Thank you Joshua Willam and Ashley furniture.

Extremely helpful. Made everything easy to understand. I would definitely buy from him again

Very nice and very helpful! Very knowledgeable about the products!

Great purchasing experience with Ryan Senger.

Had a great experience. Service was great and sales man Edward, was great and not pushy.

Ryan greeted me shortly after I walked in, very low pressure, told him what I was looking for and what price range, made a deal we were both happy with in less than 15 minutes of walking in the door. 🤙🏼

Went in to buy bedroom furniture and Ryan Senger made it super easy. We will be back.

Claudia was the best. She was very helpful & did not pressure me at all. I will be a returning customer as long as Claudia is there to help me.

The young gentleman named Ryan met me at the door and was very helpful in making my purchase. I was very happy with my Ashley Store experience.

Great service. We felt like we were being taken care of and making a purchase was quick and easy. This is our second purchase from Ashley and we’ll definitely be back in the future.

Very polite, patient and made sure we were absolutely welcomed and prioritized

The visit was fantastic Norma did a excellent job

Nick Cardenas went above and beyond to make my purchase quick and with ease!

Joshua Williams provided excelent customer service. He was very informative and accomodating without hovering or being pushy. He was very personable as well. We will buy from him again.

I had the best experience today at Ashley’s buying my couch. If you go in ask for Joshua Williams, he helped me today and will continue to go back and purchase furniture with him because he was patience, not pushy, and very knowledgeable.

(Translated by Google) Nice service and they gave us a good discount thanks Natasha (Original) Un agradable servicio y nos dieron un buen descuento gracias Natasha

Eric provided excellent service.

Josh came in on his day off to help me buy our couch

Natashna Rodriguez was very helpful and kind in helping me find the perfect bed highly recommended her.!

Easy and enjoyable

Ryan Senger was the associate that helped my husband and I, he helped us get a great deal on our dream mattress! We will most definitely be back for our future furniture purchases!

Love their furniture! Always go back to Ashley when I want something new. Manuel Castro was very helpful and figured all of the pieces and add-ons to get me the best price. I’ll keep going back!😊

My husband and I were looking (and ended up purchasing) a recliner couch. Norma assisted us the first time and was able to give a good price on the one we wanted, so we let her know that we'd be back once we have the cash. Two weeks later, we went back and we didn't think about how much delivery, tax, and protection would be - so we said we will once again return once we save more up. Norma was amazing and went to her manager (Dustin) and was able to get the price reduced! We are so appreciative and thankful of her for being understanding and so willing to help us. If you're needing any kind of furniture we 1000000% recommend Norma Ramirez! Thank you so much again Norma and Dustin for y'alls help! God Bless!

Amazing experience! Very helpful and courteous! They are my go to for all my furniture needs!

Joshua was friendly, fast and knowledgable. Will for sure work with him in the future. Thanks!

Had the best experience had the best RSA , he was so patient and explained everything so well if you go in and when you do speak to Ryan !

Eric was great to work with.

Found your product on the Internet. But had questions. Eric Garcia from Lubbock Texas not only provided but got me a great deal. Thanks Eric.

Claudia is great. Called to order an item and she stayed on the phone with me to find it and get it taken care of as there was limited stock. Great customer service, friendly and kind. I would definitely ask for Claudia if you go to this location.

Excellent service Good job Keep it up

Thank you Manuel Castro for going above and beyond and helping us. He was a great and very patient with me while I looked around and saw exactly what I wanted. I went in looking for a make up vanity and I found the perfect one, plus more!!!! If you all need any furniture Manuel will most definitely get you taken care of.

Eric Garcia was amazing. He helped me and my Grandpa and even when he found out my address was outside of delivery range (so we weren’t able to order it from his store) he still helped us get it online and looked into our account. He was very nice and took time for us even though we weren’t able to go through him for our furniture. He was amazing so if your looking for someone who genuinely just wants to help you, Eric is seriously the best.

Great place to shop for whatever type of furniture you are looking for at reasonable prices

Good service. Took a while to check out.

It was a great experience the lady that helped us Claudia and her manager did everything to help us .

Eric and Tito were great. Very helpful and patient. The shopping experience was very calming and not stressful.

Thanks Eric for all you did. Definitely appreciate the assistance.

Very helpful staff. Helped my family find what we really wanted and worked with us to find the best options for financing

I ordered a bedroom suit to pick up in Lubbock. The order had 8 items. The main thing is that I am missing one of the headboard/footboard POSTS. I've reached out to Ashley guest services and they can't tell me when I will get my POST. I can't sleep on my bed that is not put together. My salesman has not done anything to straighten this out. The whole sales process was a disaster and i paid in full. Now, I've had it a month and still no POSTS. I am extremely displeased with this company. I would give them a ZERO for their service. The customer service for ASHLEY FURNITURE is a ZERO. Nobody cares that I spent a great deal of money and they can't seem to figure out where to get a bedpost for me. No recommendation from me to anyone. Don't waste your time with them. It is NONSENSE! Nobody has even contacted me to straighten this mess out!!! Somebody with ASHLEY FURNITURE should make this right!!!

Edward, was the one who helped us! He went above & beyond to make sure, he did everything he could to help us! We are extremely grateful & super excited for our experience at Ashley!

I do not recommend. I experienced what alot of ppl in my family did their. I was promised a delivery date for the weekend and two days later i got a text saying it got pushed back by a whole month. Now i have to wait 6 weeks for a refund. ( my families experiences were at other locations so maybe its just an ashleys thing)

Great staff, great product. We were in and out with in an hour and our product to be received in with in 3 days. Thanks for the great customer service!

Good experience & very nice manger as well as the sales associate.

Friendly, helpful, easy to work with staff.

Absolutely wonderful!!

We highly recommend Ashley’s in Lubbock. The sales team are awesome and really work with you on pricing. Natasha helped us find everything we were looking for and more. They are patient and accommodating. We will definitely be back and send anyone looking for furniture or mattresses.

Claudia was amazing and was able to help us find what we need! Definitely recommend her service!

Wonderful

Wonderful selection of furniture and we found the perfect sectional. Norma was polite, enthusiastic, helpful and absolutely amazing from the moment we walked in! Thanks Norma and Ashley’s!!!

First time here, amazing service! Edward was such a good help for me, amazing service he gave and good sales.

Bought bedroom set. Eric was very knowledgeable….great experience

Rhyne and the team were all helpful and very professional.

Claudia was super! She helped me find exactly what I was looking for. Price was excellent too!

Our salesperson, Norma was very sweet and a big help!

Everyone was friendly and professional, not pushy

I rarely leave negative reviews. But, buyer beware!!! We purchased our furniture early June 2024 for delivery around August 13, 2024. The sales rep, Manny calls my husband and I and informs us that they only had one piece of our order in and did not have the other two pieces. We wanted to receive the entire order together. So, the order gets pushed and Manny informs us that we will receive the order end of August. Now, I have to cancel my birthday dinner due to not having our furniture. End of August rolls in and Manny calls and informs us that our order will now arrive September 10th. We don’t make a fuss, and agree to receive the furniture on the 10th. We ask if there’s anything else that we need to do to “ensure that the furniture arrive as promised”. Manny states no, that all is well. We received a text/call later on indicating that the furniture will arrive on the 10th to be present. Mind you, this company did not give any issues when taking our money. A few days prior to the 10th. We called Manny and he dodged our calls. After receiving a text from me about contacting the BBB, he calls us back and informs us that unless we canceled the delivery, we should receive our furniture as agreed on September 10th and that he would reach out the folks that are delivering the furniture. On the 10th, when we did not hear from Manny, we called the store and he states that it’s our fault because we did not confirm for the delivery, “like how when you go to schedule a visit with the dentist and confirm an appointment”. What in the world? The dentist does not get paid until he renders service. He now changes the delivery to Wednesday September 18th. I’ve had to cancel numerous meetings, guests, and birthday parties that were scheduled to be held at my home because of this stores inadequacies. They only care about making money. Save yourself the headache, and buy your furniture elsewhere. Believe your family members, friends, and the warnings you read online. This is not a good company to do business with!

Let me just start off by saying the furniture is absolutely beautiful. However I must say that customer service is the worst I have ever experienced. If you go in and pick out furniture and they tell you that it is on backorder. Take off the stilettos and run to the next nearest furniture store. This has really been a nightmare for me. I purchase a bedroom set in September and was told that the two drawer nightstand was on back order, but would be delivered in 4 weeks, this was in September of 24. I canceled the order in December of 24 for the two drawer nightstand as I continue to receive text messages stating each month from September that the nightstand would be delivered the following month. After not receiving it by November the last week. I canceled the order for the nightstand. And that's where the nightmare starts. So hear me and hear me loud and clear you if you go into this furniture store that's loaded with beautiful furniture for your home, and they tell you that a piece of your furniture is on backorder PLEASE! PLEASE RUN! The customer care team I tell you is the worst I've ever experienced this far in my life. It is currently February of 2025 and I'm still dealing with this back order that I never received. I won't even begin to tell you about the dresser and the mirror the story is just too long. So good luck if you decide to go into Ashley Furniture store and they tell you something is on back order and you decide to go with it anyway take out the Excedrin and a glass of wine cuz you going to need it. Part 2 Okay people it has now been over 7 months and my issues with Ashley Furniture store has not been resolved. I've gone back and forth, for months now and I'm tired. So to keep my credit from being ruin I end up paying for furniture that I canceled that they still charge me for. I've dealt with their financial institute Synchrony Bank for months now. I've sent pictures and text messages. Sometimes you have to chalk it up to experience. I know now never to deal with Ashley's Home Store or Synchrony Bank. So if you still want to deal with these crooks who lie to get your business and leave you hanging out dry. ENJOY.✌🏽

Great experience here w Ashley Hope to have lifelong business

Great experience, super easy super quick thank you Rhyne Go see em

It was nice and clean.

Joshua and Jordan went above and beyond during our visit to Ashley Furniture. Joshua was extremely patient with us and our indecisiveness. Jordan came over and assisted Joshua with moving tables and furniture to find the perfect combination to coordinate sofa & tables to a rug. We came in for master bedroom furniture but ended up with so much more. We highly recommend the Lubbock Ashley store for all your furnishings. Again, we were so impressed with the selection and superb service from Joshua & Jordan who stayed late to take care of all our furniture needs. Thanks!

Marisa did an amazing job getting us what we needed. Kudos to her! 🙌

I was treated with respect and was very happy with the service…from my salesman to management.

Great customer service…. Just took longer to buy mattress than buying my car

Jordan and Ryan are awesome! Heard horror stories about Ashley Furniture but they were great and got us what we need.

Edward Orona was a great sales representative!

Excellent service , very helpful, mo hard sales technique. Could not have been more pleasant.

I was lied to , I was told that if I did not like it I could return it or exchange the love seat that I bought. It came in yesterday and it is not comfortable at all I called to exchange it for something else and was told that I am stuck with it. I just spent over $3000 and am tested like this. I am going to the FCC BBB and The attorney general‘s office. I suggest nobody buys anything from this company. I am so distraught over this. It’s made me ill.

We had a very good experience at the Lubbock store! Our salesman, Ryan, was extremely helpful, courteous and friendly! We will go back to him for any future purchases!! Sandra Cody

Gosh couldn’t have had a better experience! Those guys at Ashley’s are amazing

Staffs are Very accomodating and friendly. They answered all my questions and given me the best possible options

Well, my experience was a five star. I’ve heard that they have furniture which are pretty expensive and other stores have some of the discounted furniture from them, but it isn’t true. They have some pretty decent priced furniture as well, you just need to go and ask, they will be more than happy to help you with anything you need!

Amazing service by Norma and the manager ely!!

Norma and Eric were excellent to work with.

Just go to Bob Mills. You’ll get a better deal and better service. I was VERY pressured into buying my bed. When I questioned why the prices were still the same when I was “getting a deal” Manuel got very angry and said “if you’re going to be questioning the price I’ll just charge you full price, don’t question it.” My delivery was cancelled THREE times, I only found out my order was cancelled after waiting all day. No one communicated with me that it was cancelled or why. I called many times to the store and kept getting avoided. I finally spoke to a manager who was able to get my bed scheduled and told he would wave the delivery fee. Guess what. Delivery fee was never waived. Overcharged, under serviced, pressured, and very dissatisfied. Will never be returning.

Steven is amazing and really tried his best to help us get what we needed !

Claudia was very helpful and knowledgable about the inventory. Very professional yet friendly and personable. She made the process easy.

Edward was so much help and so easy to communicate what we wanted to. He helped us get Cason all his furniture for college!! Great job!

Maurissa was super sweet and she worked to get us the best deal on furniture!

Awesome. Thank you.

Amazing friendly staff that were very knowledgeable and helpful through our entire purchase!

Edward Orona was very helpful and honest with helping me find the perfect sofa that will best suit my needs. He was also very nice and friendly as well knowledgeable. I have to say I was only going to look around so he's a very good salesman! Thank you Edward- Clara

We had a very good experience here, service was great, had multiple associates helping while other was busy with other customers, found what we wanted at discounted price

Excellent service!

Claudia was extremely helpful and not at all pushy. Would be happy to visit again when we need more furniture.

The guy that sold us the mattress was super nice but then I didn’t get the protector I paid for and I contacted them several times to no avail.

Had a very pleasurable experience here. No high pressure sales, just concern about meeting our needs. Thanks for making it easy!

Eric was very kind and knowledgeable, the managers were very informative.

Bought a power reclining loveseat, that was in stock. They delivered (1 week later) a power reclining couch, by mistake, they took it back on the same truck. Rescheduled the delivery for the loveseat between 3:30 and 6:30 the following Wednesday. It is now Wednesday, 8:30 pm, no loveseat, and Ashley Furniture does not answer their phones, even though they say they are open until 9:00. Their customer service lines close at 7:00. The salesperson is not answering his text. Really awful customer service if you ask me.

Josh was great. He knew his stuff and was very personable.

Great experience! Wonderful sales team!

Rhyan went above and beyond what we expected. We had been to various furniture stores today and last weekend. Happened to think about Ashley’s and so glad we did. Defintiely would recommend asking for him.

Awesome service!

The team member Joshua was very helpful and made our purchase very easy. Thank you.

Awesome customer service and great deals! I’m very happy with my purchase

Ryan was so helpful to me and my partner when looking around the store. He went out of his way to make sure to explain the couches and sets and was very thorough in his advice on different pieces. They had a red dot deal that was very enticing on many of their pieces, and a good selection.

We were helped by Edward and he was so helpful and always tried his best to give us the best prices and experience

Edward was phenomenal and worked with us from start to finish, making sure all of our needs were met! He was very respectful and not pushy.

Edwards the man made us a great deal on kitchen table i was in and out in less then 30 min

I came in with a pillow from a love seat and recliner set that was gifted to me, was looking for a complementary or accent type couch that would work with them and Joshua took me straight to the actual couch, 100% match! I’m not sure what the true odds of finding it were, but it felt like one in a million! He also helped my grandmother find the bookcase she needed. It could not have been a better experience.

The lady, sorry I forgot her name, but she was very helpful with explaining everything we asked her about. I will certainly come back because of her kindness.

Awesome had everything I was looking for. Sales rep Manuel Castro was great. Everyone was friendly.

Our sales person was very friendly and knowledgeable. She made our visit pleasant. And i went home with some beautiful furniture.

Excellent selection of quality furniture, wide range of prices, with knowledgeable and friendly salespeople. I was even introduced to the store manager! (A very nice personal touch.)

I went and found what I wanted and was out in about 30 minutes with no hassle as easy as American cherry pie! Happy Fourth of July, everyone at Ashley‘s furniture! Especially to Ryan Valdez he always has a great attitude and is very helpful!

Nice experience. Extremely helpful sales person.

Very clean ,friendly staff was greated and helped immediately left with the sofa I wanted at a great price

My review is for the amazing customer service I received from Eric at the Lubbock location. He was very knowledgeable in his field of work which I have found to be rare these days. He went above and beyond to help me and I am very grateful. As the first point of contact for customers, he is the face of Ashley Furniture and he represented well. Thank you Eric.

Jordan was quick to help and was a breeze throughout the process. Would recommend to anyone.