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Ashley Store | Lubbock, TX 79424
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Lubbock, TX represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Lubbock, TX at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on Frankford Ave, behind Lowe's Home Improvement. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
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Josh was great. He knew his stuff and was very personable.
Great experience! Wonderful sales team!
Rhyan went above and beyond what we expected. We had been to various furniture stores today and last weekend. Happened to think about Ashley’s and so glad we did. Defintiely would recommend asking for him.
Awesome service!
The team member Joshua was very helpful and made our purchase very easy. Thank you.
Awesome customer service and great deals! I’m very happy with my purchase
Had a great experience with a friendly associate by the name of Edward. He was attentive to our wants and needs when it came to a couch set for our apartment. Edward was super friendly and patient as we walked around the store to test out different couches. He went above and beyond to look at our layout for our apartment to make sure we got the right fit. We have gone to a couple different stores and did not have the same experience as here. Thank you for helping us make our apartment into our home! Definitely recommend others to come here.
Ryan was so helpful to me and my partner when looking around the store. He went out of his way to make sure to explain the couches and sets and was very thorough in his advice on different pieces. They had a red dot deal that was very enticing on many of their pieces, and a good selection.
We were helped by Edward and he was so helpful and always tried his best to give us the best prices and experience
Edward was phenomenal and worked with us from start to finish, making sure all of our needs were met! He was very respectful and not pushy.
Edwards the man made us a great deal on kitchen table i was in and out in less then 30 min
I came in with a pillow from a love seat and recliner set that was gifted to me, was looking for a complementary or accent type couch that would work with them and Joshua took me straight to the actual couch, 100% match! I’m not sure what the true odds of finding it were, but it felt like one in a million! He also helped my grandmother find the bookcase she needed. It could not have been a better experience.
The lady, sorry I forgot her name, but she was very helpful with explaining everything we asked her about. I will certainly come back because of her kindness.
Awesome had everything I was looking for. Sales rep Manuel Castro was great. Everyone was friendly.
Our sales person was very friendly and knowledgeable. She made our visit pleasant. And i went home with some beautiful furniture.
Excellent selection of quality furniture, wide range of prices, with knowledgeable and friendly salespeople. I was even introduced to the store manager! (A very nice personal touch.)
I went and found what I wanted and was out in about 30 minutes with no hassle as easy as American cherry pie! Happy Fourth of July, everyone at Ashley‘s furniture! Especially to Ryan Valdez he always has a great attitude and is very helpful!
Nice experience. Extremely helpful sales person.
Very clean ,friendly staff was greated and helped immediately left with the sofa I wanted at a great price
My review is for the amazing customer service I received from Eric at the Lubbock location. He was very knowledgeable in his field of work which I have found to be rare these days. He went above and beyond to help me and I am very grateful. As the first point of contact for customers, he is the face of Ashley Furniture and he represented well. Thank you Eric.
Jordan was quick to help and was a breeze throughout the process. Would recommend to anyone.
Very pleasant experience, Edward showed us everything we wanted, and was very efficient, I will definitely recommend Ashley's and him for my friends.
The sale person was awesome. I told what I wanted and he helped me out a lot. Had a nice conversation with, I forgot his name. It was like hanging out. Still talking after the sale.
Eric was fantastic, he was nice and personable and made the experience very pain free. We went in to buy an entertainment center and look at couches. He was helpful and informative without being pushy. We have had pushy salesman before and it meant a lot to have the space and also feel entirely informed and listened to. Great experience, thank you. Looking forward to drop off of our new living room stuff!
Jordan Pravo went above and beyond customer service in helping me and others were instrumental in assisting to ensure a great customer resolve. Thanks so much.
Efficient and cared about his work!
Great experience they were all real nice went out of their way to help me get the chair, but definitely by again
Both people I worked with - Manuel and Eric (who helped finish the sale), explained every detail with me on my purchase and helped me understand each items pros and cons. No pressure sales, ready to explain things and made a bigger trip than I thought I was going to need (long story) a lot of aside to handle.
Edward was who helped us and he was extremely helpful and very easy to work with.
Friendly and fast
Someone helped me as I walked in awesome
Eric was our sales professional and he was absolutely excellent. Eric provided us with every bit of product knowledge and helped find us the perfect bed setup. He was patient and very professional by providing us the space we needed to make a decision. Jordan, the sales manager, even came by to greet us and thank us for coming by. Overall an excellent experience. I will be purchasing all of my future furniture from this store and would highly recommend it.
Mr Orona was very helpful. He worked with our budget and gave us time to think about the purchase!
Norma was amazing! Thank you for all the help!
My husband and I just went in to look. We left with the purchase of a new living room set. We were greeted at the door, by a very sweet sales person, named Norma. She was very helpful and attentive. My only issue was that she did hover quite a bit. ( I shared that with her.) Norma and her manager, Jordan, were knowledgeable on the furniture and gave us all the different options of payment. I love that our furniture will be delivered in a few days, and not weeks! Norma and Jordan were very friendly and personable. It was a pleasure spending time with them.
We love the sales team at Ashley Furniture in Lubbock, TX! They always treat every customer with courtesy and respect and go above and beyond to make it a satisfying experience! We especially want to recognize Adam, our salesman, Jared and Dustin, the managers, and the financing Acima rep, Ginger for taking excellent care of my husband and I with a smooth approval process. They are honest, transparent, approachable, and friendly! We are repeat customers with Ashley Lubbock and will not go anywhere else for all our home furnishing needs! Thank you so much for everything! We will definitely be recommending them to all our family and friends and anyone considering buying furniture from Ashley! The Harrisons
Ryan Senger at Ashley Store in Lubbock is our official furniture guy!
Great customer service!! Great furniture reasonable prices!!
The experience was great we went in just to look around and by the end of the night we had new sofas. Eric and Dustin were phenomenal. Thank you For all your hard work!
Staff very friendly, did not shopper stalk, but let me shop at my own pace.Greatly appreciated!!!
Nicest salespeople. I had 2 in fact; they were both so nice. The quality of the furniture is excellent, and priced right.
Walked in knowing what I wanted from the website, Josh greeted me with a smile and guided me to what I was looking for. He told me to take my time, look around and let him know when I was ready. He did answer a few more questions about a couple other pieces of furniture that I will be back for. I had the best experience at this store and Josh as my salesperson. Perfect!
Eric was awesome! His knowledge of the products is outstanding, and he even provided helpful tips to get the best deal. Very friendly and personable!
Manuel showed us pieces based on what we where looking for.
My husband and I purchased a leather sleeper sofa, ottoman & recliner. During our visit to the store we were greeted by Ryan Senger & worked with him to select exactly what we needed. He was great!
Had a great experience like always!! Erick helped me out and made it easy to find what we were looking for!
nice people and easy sale
We visited Ashley Home Store in Lubbock on Memorial Day to purchase a couch. My husband and I were hoping that the staff wouldn’t be too busy to assist us. To our pleasant surprise, the employees were not only professional and helpful, they were also very patient and answered all of our questions. They spent plenty of time with us and made the experience a very positive one.
Adam and Joshua were excellent in customer service and furniture knowledge. They spent a lot of time with us, answering questions and helping direct us to our items. We never felt rushed or like a bother to them. We looked at several places and chose to buy from Ashley for our first furniture purchase together. Thank you Ashley!
We’re not fans of sales people and the whole sales process, but we had a super helpful salesman! He worked with us over the course of 3 days to figure out the best configuration for our room and to find a sofa that would please all 6 in our family! We just ordered, so we can’t speak to the delivery process but so far our experience has been great and we’re excited about the sofa we purchased.
Ashley was wonderful and made the buying experience quick and easy. Dustin was a great sales person.
Great service. Respectful and knowledgeable sales associate. Definitely shopping there again.
Trevor provided excellent customer service!!
We were very pleased with our shopping experience at Ashley Furniture in Lubbock. We purchased furniture for several rooms, including a mattress for the bedroom group. Our sales associate, Joshua, was very professional and knowledgeable. He was able to bundle our furniture to get the best price for all the furniture, as well as helping us take advantage of the Memorial Day sale. They will hold our furniture until our house is finished being built in a few months, which ensures that we will get the pieces that we want. we will certainly shop at Ashley again!
Great salesman that provided great service.
We walked in looking for barstools, and we're greeted by Trevor. He was very helpful and informative. We got the barstools we were looking for and he helped us with an additional barstool we needed. Thank you Trevor!
Joshua and the entire Ashley team were very friendly and made the shopping experience wonderful
Friendly staff and great prices great variety of furniture good quality for the price and Ryan when out of his way to help us with our furniture Many Thanks 👌
Rhyme was helpful and friendly. The men at the loading dock were great too and helped a lot!
Great customer service !They helped me order what I wanted !
We have never shopped at Ashley Furniture before. We heard and read a lot of negative reviews. Now we are looking around and decided to take a look to see what they had to offer. Surprisingly it was nice. Our sales rep was so awesome! She had the patience with me as I changed my mind numerous times before deciding 2 h o u r s later on the furniture! The prices were so much better than the other places we went to. Our sale rep was professional, so kind and even took the time to look up when we would be getting our furniture. Our experience at Ashley Furniture in Lubbock was fantastic. We will go again.
Absolutely quick and fabulous service
Our salesman Ryan was great ! Very knowledgeable and great customer service! Got us into the best bed right for us ! Thank you very much ! Really appreciate the time and efforts !
Rhyne made the experience of shopping easy
Go see Manny! He’s the man!
Not happy ! When we purchased we were told the item was in stock. Two days later we were told it wasn’t!!
Eric Garcia was awesome helped me and my husband find the perfect piece to complete our living room.
Very unprofessional sales employees. As we were checking out a fight broke out between 2 sales employees. It was very disturbing and will not be shopping at this store again. Store was in Lubbock, Tx
Have always bought ALL my furnishings love the ppl and deals
Very helpful and accommodating to out of town customers.
Josh is a great salesman. He had us explain what we were looking for. He lead us to exactly what we wanted !! His manager was great. They made sure we were comfortable while going through the finance process. They stayed later than expected . That’s shows how great their company is with customer service.
Very helpful and very kind! Jorge was eager to please and helped me find the perfect table
Great experience with Jorge, gave us a great deal and we got a better couch than expected!
I really appreciate it will Werth the very today thank you all . Brus T Puckett
A great place and Carlos was amazing in getting me everything I needed for my renovations
Very good.
Jonny was very helpful
It was Great!!!!
Best experience I had furniture shopping and it’s hugely due to my salesperson. Make sure to ask for Dustin. He is extremely helpful, doesn’t seem “pushy,” and can have fun conversations.
Eric was very friendly and helped us find exactly what we were looking for!
Great service. I will be back, hopefully I get the same rep
I wanted give 0 or even negative stars! Normally I don’t like to review but this was absolutely obnoxious and disgusting! We were not told the items bought from the store were non returnable or non exchangeable. They make you sign a contract and write that it’s non returnable third page somewhere in the smallest print possible. When we tried to discuss the return with sales managers (Manuel) they were extremely rude at the store as well as over the phone. The agent over the phone starting yelling at me and tried to tell me there no reason for me to be standing on the store property!!!! There was another family sitting at the store trying to argue about the same thing and was facing similar rude behavior. When we asked two other friends who had bought furniture from the same store, they literally said they had the same horrendous experience. This is the worst customer service experience I have seen in my entire life. Please write here if you have had similar experiences with Ashley Home Store and we can see if we can take it further. We have also reported this to Better Business Bureau.
Excellent and helpful service and great prices! We found everything we wanted in one store!!
Eric was very knowledgeable and kind young man
Ryan was very helpful and courteous. We got exactly what we wanted at a great price!
The Ashley’s team are amazing to work with setting up our new living room. Definitely coming back for a bedroom set next
Jorge was very attentive to our needs
The delivery went so well and fast, and the people who came to do it were very professional and kind.
If anyone needs Appliance work done, Google field appliance repair.
Jorge was exceptional. He helped me stick to budget while getting me everything I wanted. He secured the financing for me effortlessly. After a terrible experience in the Amarillo Ashley's, Jorge made everything so easy. 10/10
Ryan is an amazing salesman!
Jordan went out of his way to make sure we were satisfied.
Ryan was super helpful and helped us with exactly what we wanted! We were very pleased.
Our experience was great! Eric was fantastic! He gave us time, listened & made sure we got the best deal. He was incredible & the rest of the team was so nice as well, we will be coming back & telling our family & friends to go for their furniture needs!
Ryan took the time to figure out our needs and then found us a solution. I would go back when I need furniture again.
Eric Garcia and Jordan Prado were both incredibly helpful and thorough without being pushy! Fantasy experience all around
Great costumer service, and helped get what I wanted. Very happy with my experience!
Just as we walked in the Ashely store we immediately fell at home , it’s was an atmosphere that made you feel like important , add to that great salesman, it was great feeling all the way , thanks
Enjoyed my visit. Ryan was very knowledgeable and helpful and gave our space to look
Dustin was great to work with as was Kaden. Patient and helpful with every question and change of options and colors. Thank you!
My sales associate Ryuen was very insightful, helpful, and accommodating.
Jordan was very helpful and checkout went smoothly. Everyone at the store was nice and not pushy like many furniture store employees can be. The commutation on delivery was super simple via text. The delivery guys were processional, friendly and experienced. Definitely recommend Ashley in Lubbock.
The Experience was great I really just went in there to look I didn’t know I was going to spend an excess amount of money , But Ryan Valadez helped us make a move today that in the long run saved me time and energy, My Daughter is very happy with what she chose , He Ryan very helpful , knowledgeable and worked hard for his company and family Praise God for this kind of Service I hope the rest of the transition goes this smoothly
Working with Ryan was a pleasure. Made sure all our needs were met with the best deal possible.
Great experience and easy to work with
Dustin's kind attitude and no pressure service is exactly what impressed us. He helped us find exactly what we were looking for. Thank you!
Ryan was great!
The employees where very nice and knowledgeable. They helped alot and knew when to give space to walk around alone to look. It was a very enjoyable experience!
Ashley’s is my go to for whatever I’m looking for it’s no other store that could compare & over the last few years Ryan has been my sales man yo he definitely the man to ask for not saying the other guys isn’t good but I promise you Ryan the man behind the plan he definitely helps me get whatever I need I give Ashley’s 5 ⭐️ & My salesman Ryan I give him 100⭐️ Great people Great Company
I had a great experience in choosing my new furniture and our salesman. Ryan was wonderful .
Johnny was a great help! We were able to find our couch and had no issues doing so. This was the first store in Lubbock that we went to, we fell in love with the customer service and the couch we picked. We decided to look around at other stores just to consider all our options and we didn’t find a better deal and certainly didn’t find better customer service anywhere!
My salesman, Jorge, was very knowledgeable. He had a very warm and respectful attitude. I felt like he had my best interest at heart. I totally will refer friends and relatives to go see him if they need furniture.
Worked with Ryan! Definitely recommend them. Go see Ryan for any of your furniture needs. He was awesome and made sure he got me the best deal.
Steven was very helpful showed me a variety of computer desk and helped me pick one and even helped me get it.
Excellent service great team polite store employees and awesome time looking for what we needed thanks!!
Was a great experience
My experience at the Ashley Store was pleasurable. The sales lady, Claudia was very knowledgeable and patient.
I excellent Customer Service!
Had a great salesperson
It was a great experience. Super friendly. Super helpful. Walked away excited not just about my purchase but about the service. Thank you!
We're very patient and friendly
The sales man Ryan was a good sales man and took care of what we needed
We had a Great experience at Ashley’s today… the customer service was great Claudia was nice and took us all through the store until we felt like we found what we wanted..
Awesome location and selection that are available. Plus I needed some parts and ordered them. Thank you
Great Prompt Customer Service.
Lovely team. The guy who helped me was kind and very knowledgeable. Helped me find the perfect desk, and didn’t attempt to upsell me. In fact, made sure I got the right piece for the work I’ll be doing, not just something pretty. Will be back!
Manuel was the best! He made buying a couch quick, simple, and affordable. He even helped us find the couch we loved at a lower price online and price-matched for us. Thanks, Manuel!
Nice salesman, informative. Just wish we could have picked it up. They don't allow you to pick up your items, they have too be delivered.
Took a friend there to shop or furniture made the process easily and fast.
Great customer service! Listen to what I wanted and showed me furniture I would like.
Friendly and excellent customer service
Knowledgeable staff. Very helpful. Good quality merchandise.
Ron was awesome. He listen to what my concerns were and with his help it picked a awesome bed
Great service with a good value
We had a great shopping experience and will be back for other items
Salesman Joshua was the best and service and selection were on point!!
Loved the experience we had with Andy the sales professional. He was amazing.
Ryan was very accomodating. Had a great experience
Rhyne was super helpful in helpong me find everything that i needed.
Great experience
I would avoid buying here if you can. They have certainly changed since we last purchased. The automated customer service is a nightmare to deal with. Our issue was finally resolved by a human in the store which I am grateful for, but save your self tears and frustration!
Staff was very thoughtful and not pushy at all
FIRST LOOKED UP A RISE ASSIST RECLINER AND FOUND APPROXIMATELY WHAT I WANTED. WENT TO ASHLEYS IN LUBBOCK AND A YOUNG MAN ASKED IF HE COULD HELP ME, I TOLD HIM WHAT I WAS LOOKING FOR, HE TOOK ME BACK TO THE RECLINERS AND SHOWED ME WHAT THEY HAD ON THE FLOOR HE DEMONSTRATED EACH CHAIR AND I PICKED ONE HE OFFERED ME A MILITARY DISCOUNT AND I CALL MY BANK. HE ASKED IF I WOULD WANT A EXTENDED COVERAGE FOR 5 YEARS AND DELIVERY AND SET-UP I AGREED AFTER WE TALKED A WHILE. THIS YOUNG MAN WAS HEPFUL AND NOT PUSHY. I WILL BE BACK IF I NEED ANY MORE FURNITURE.
Excellent aervice
Great sales rep. Johnny. All sale completed in 1 day. I told him a date in which i needed Items and he reviewed through items that would best on time. However, after readying reviews and talking to people who recently ordered, I am worried about shipping / delivery delays. I logged into my account and my order does not come up either. Was it placed? After seeing the reviews i am worried that my items will not be in in 2 weeks as promised. I am moving with a child who will need their bed. Please advise. Thanks! Art
Very helpful salesman
It was a great experience! Ryan was amazing! So helpful and so friendly! Thank you Ashley’s and thank you Ryan! 😊
Remarkable! Team member Ryan Senger is the best . He worked with us over a couple of weeks until our decision was finally made. We came back because of the personal attention
Ryan was wonderful. Made the experience a good one. Got us what we wanted and got a good deal
Great experience and great deal on a sectional sofa!
Friendly Service! Bought what I was looking for! Quality Furniture! Great Group of People Working There! Thanks!
I'm only giving them one star but if I could I wouldn't give a star at all. This was the worst customer service I ever had experienced. We had bought a couch and loveseat and paid cash for them in full. When it was time to deliver we only received the couch. We asked where the loveseat was and they told us it wasn't on the delivery form so they couldn't do anything about it. So rescheduled to have it delivered for the next Saturday. Well they tried to confirm the appointment which the number attached was my father's and he doesn't text so I excused that. I had asked them to change the number on the account so we could confirm the appointment. Guess what I call the day before and I have to reschedule again. So this time I called the salesman again and he finally sends me a screenshot that he changed the number. I finally received my loveseat. But we didn't get an apology. No empathy no nothing for having to take time out of our days to make sure someone over the age of 18 was here. So yes I would say my experience was very poor. Oh and I forgot to mention it took three weeks from the time of purchase to get them delivered when it was supposed to be delivered in three days!
Bought just what I needed sales man made it easy
Furniture not bad they just have bad delivery drivers who obviously don't get paid much since they had to steel personal belongings from my home and ashley didn't do anything about it they just kept tossing the ball the the next representative just be careful when you buy from this guys
Ryan Senger greeted us at the door, and got us exactly what we were looking for. He wasn’t pushy and listened to our wants when it came to a mattress, he was also knowledge on the different models and options. In and out of the store in less than an hour within delivery already setup. Great experience.
These guys have gone the extra mile to help us out. I live in East Texas and have a daughter moving to Lubbock. Dustin,Ryan, and Ginger worked with me for at least three days over the phone on putting an order together in their store. They did everything in their power to help use out and keep it within our budget. Great group of people!! All I can say is Dallas Metroplex area stores have alot to learm from you all in West Texas! Great Customer Service!
It was not good at all….sales associate (Hispanic, not Mexican) was not attentive to us, almost walked out.
Ryan was a joy to work with! Attentive, but didn't hover. Asked all of our questions and had the patience of Job! Looking forward to getting our sofa. Blessings.
Great customer service
Ryan was a very professional and informative employee. He was patient and took his time and most importantly he listened to what we wanted and what we didn’t want.
I went in with the idea every furniture store was the same with pushy sales people and thankfully this was not this case. The entire time I was there was easy from browsing to purchasing.
Jorge Mejia made picking out furniture easy and no stress. I highly recommend to ask for him.
Rhyne was very helpful and friendly!!
Everything was great except that they shorted me a chair
Awesome Experience with the sale person Manny and the Manager
Great service! Great deals.
The sales person was amazing
Couldn’t purchase an item and I told the associate I would have to wait. Instead of being understanding he was very unprofessional and even threw a little fit. Did not proceed to engage with me after I said I’d have to put my purchase on hold. First time ever being here and definitely do not recommend nor will I ever come again. They only care about a sale due to making a commission and it shows. Lacking in customer care, professionalism and communication.
Great Service ,friendly,helpful staff
Item is broken 😞
Our salesman Ryan helped us in every way possible to get us exactly what we wanted and help us out with the best deal possible!
Great job!
WARNING!!!!! They only want your money!!!!!!! No damage coverage!!!! Even you paid warranty!!!!!!!!! We bought a sofa there one year ago. They promised us so well. We have dogs and kids. Any damage they will cover if we pay warranty. We paid it!!!! When we call the customer service they said so many reasons they won’t cover!!!!!
Everyone was so helpful and knowledgeable. We have a different store closer to where we live but this particular store (Lubbock) has a larger selection and the customer service was exceptional.
Went to Ashley Furniture today to look for a recliner to match my mother’s sofa and was helped immediately. Trevor did such an excellent job in helping me find the perfect recliner. Customer service was excellent.
Mattress delivery guys says sales guy must have not put on my order to take old Mattress away and they can’t do anything about it. Specifically confirmed with sales guy at point of sale they would take it. Guess I am SOL, Thanks Ashley of Lubbock! Edited, like the mattress. Will have to handle the rest from here
Claudia was very helpful and knowledgeable
Good service. Had right product
Got a good deal on some bed room sets
Ryan was very helpful! I was Very pleased with the entire process! And everything I ordered was in stock! Will definitely be back soon!
Manuel help me. He took my information for my financing real quick so I could get to work. And even went out of his way to bring my paperwork to my work so I could sign it.
Our salesman’s Andy Agard, help us find what we needed and gave us a good deal, can’t wait to get my table and baseboard for my bed, Thank you Ashley’s.
We bought a sofa at ashley lubbock. Look for claudia, our sales representative. She’s nice and very professional.
Claudia and Trevor were awesome! Claudia helped me pick out my items took the time to explain things. Trevor was a good conversationalist. My experience was a very good one
Absolutley amazing Johnny was phenominal best experience I have ever had!!!
Great Service
So very patient and helpful! We were there for 3 hours and he was great about it! Will for sure use Andy every time!
Andy was so patient with us and very knowledgeable and helpful! We will definitely be lifetime customers.
Very Satisfied with Sales person and with Delivery. Thank you so much.
Derek was the best, he took the time to explain multiple options of furniture, compared online and in store availability. I purchased the perfect pieces and awaiting the “white glove” delivery on Wednesday.
Ryan was an awesome salesman. He let me choose the mattress that was best for me. My grandson and I will always ask for him.
Rhyne was incredibly helpful.
This place will lie to you.
The sales was honest, and very polite. I will recommend him to anybody. His name was George and he really got a good deal on our furniture.
We had a great experience at Ashley's! Thank you Dustin for providing perfect service and helping us find what we were looking for. There isn't anything I would change about this visit.
Excellent price and customer service!
Overall, my family’s experience was really good. Everyone was super nice and the guy who worked with us along with one of the managers helped us to find something that suited our needs and our budget. The only reason I’m not giving our experience a 5 star rating is because we had to wait for a long time to sign the paperwork. We understand technology can be complicated at times therefore we weren’t upset.
Johnny Jimenez was great! Service great! Product great! Price great!
Awesome store, great staff answered all my questions very informative on all their products. Maddie was very helpful went in great details on all their products thank y'all very much
Great service so far! Ordering/payment was so easy from home. Rep was very responsive to answer questions. Don’t have the product yet so can’t speak to that.
Awesome staff! Great help. Best selection at a great price.
Ryan was a greatly helpful in finding exactly what i was looking for.
Ryan S. was our salesman. He was perfect. Straightforward, listened to what we wanted and made in happen!
Dustin was a big help in my decision making process!
Easy transaction, good price
Ryan, our salesman was great! We only went in to look at a dinner table with chairs, but we enjoyed Ryan's professional attitude and how nice he was that we went ahead and purchased the set. May God richly bless all he does each day!
This was such a pleasurable, and totally enjoyable shopping experience helped out by Mr. Johnny Jimenez. He was so helpful without stalking us like at some stores. We will be back as soon as we can for other items.
I’m new to the area, Roshan & Trevor worked diligently to earn my business. Exceeded every expectation of customer service. If you shop here ask for them.
Unbelievable experience from the moment I walked in the door. The customer service is exceptional. Joshua was so knowledgeable it blew me away. It’s great doing business with service representatives, who actually like their jobs and the public. lol
As soon as I walked in I was assisted and greeted very politely
Dustin was the first person to greet us. He made us feel so comfortable. He helped us to make sure we got a good deal. Definitely ask for Dustin he will provide awesome customer service!
Johnny was knowledgeable about the beds and was very pleasant to work with.
Joshua helped us out and he was very friendly and helpful. He helped us find exactly what we needed and were looking for! Ask for Joshua!
Great service I will countinue to buy from yall and I have highly recommend Ashley's. THANK YOU AGAIN!!!!
I needed to cancel the order due to shipping and delivery times and the process was super painful.
If you want to pay top dollar for the cheapest junk material you can buy..then buy from Ashley Furniture. Otherwise avoid at all cost. I can nearly see through the material on my dining room chairs. Not to mention when we FINALLY did recieve them, the screws FELL out on the floor, BEFORE we even had a chance to sit in them! What you are sold on the showroom floor is definantly NOT what you recieve!
Jorge Mejia was very helpful in all aspects of our visit today! Once we decided what we wanted, He sat with us and gave all payment options and we were very satisfied! We will definitely be returning!
Josh is amazing!
Customer service was great!
My experience with Ashley furniture was great. Jakobe the manager was very helpful and friendly and helped us with our purchase of our new living room set. Jorge was super friendly too. I would recommend my friends to go.
After dealing with the online website and them canceling my order for no reason. I went into the store and Andy Agard helped me get what I needed and got me setup quickly. I really appreciated him and will definitely keep him in mind the next time I buy furniture.
Ask for Roshan! He greeted us at the door, showed exactly what we wanted, got us checked out in a timely manner, and our delivery arrives within the week!
I've been doing business with them over the last 12 years and we enjoy our experiences every time.
Delivered to wrong address, wrong city. Can’t get resolved. Have to pay for Fed ex to pick up from Lubbock to Justin Texas. I’m
Friendly and helpful staff.
Wonderful experience and Josh was amazing!
A10 great service
Easy and hassle free first time purchase! Johnny was so helpful and informative. He answered all of our questions thru the entire process! Def recommend!!
The sales rep helped us find a living room set that was fully in stock and available to pickup at the warehouse right away. When we picked up the sofa it was damaged and they immediately exchanged it for us with no issue!
Walked in got greeted immediately a quick show around and then left us to shop. No pressure buying. Easy buying process and friendly staff
Very please! Excellent customer service!
This guys here especially Rhyne and Jakoby go above and beyond to see that you are well taken care of. Come see them and experience their Welcoming presence and these guys aren’t pushy at all 100/100 stars if possible for their Customer Service
Friendly customer service and was anxious to help out with any of my needs.
Really loved shopping in store. Friendly employees and produce are dam good with reasonable prices
I didn’t want to talk to a salesperson. There’s always the pressure to buy what you really don’t need or at a price that was over your budget. We weren’t able to get by a salesperson though but it turned out to be the best thing! We got exactly what we wanted, good price and took it home that day! Manuel was great! No pressure.
Johnny was really helpful and easy to work with! He was able to make all arrangements over the phone quickly for us to order, pay for & pick up our order on the day that worked w our schedule.
Staff was super friendly and helped me find exactly the desk I was looking for! Great experience!
Slow service
The employees couldn't get us out of there fast enough. You should train them to understand that people in construction make decent money. They saw my fiance's dirty boots and jeans.. snapped to judgement. Not realizing we're remodeling our home and need to furnish the entire house. So we spent 3,000 elsewhere. Still looking for dining, bedroom and guest bedroom furniture. Thank you for narrowing down my options
Customer service was fantastic!
When shopping for a last minute mattress after Amazon failed to deliver, Ashley Furniture and their representative Rhyne came through and met all of my needs. Rhyne provided all of the answers to the questions that I had about the mattress for which I was shopping and went above and beyond to make sure that I was happy with my purchase. Given the incredible customer service which I received, in addition to the top notch mattress at a reasonable price, the odds of me returning or recommending this store to others are very likely.
Johnny and Trevor have spent the morning going above and beyond to help me. Couldn’t ask for kinder people and they have a loyal customer in me.
Mr. Castro was a good sales person.
We are extremely disappointed with Ashley Furniture. Our dining table had a small issue which will take over a month to get someone to come fix it. The issue was noticed by the person who first installed it and he said he’d make a note of it. We aren’t sure if he did, but they are not flexible with times of when they can fix it. The next issue is they ordered the wrong bed frame. I have photos of the frame we wanted in the store with the information by it so I’m unsure how that was confused. We have gotten the runaround with the Lubbock store and the customer service. They each say we need to speak with the other. This has been extremely frustrating and they do not seem to have any regret or sympathy about the situation. We will not be buying anything from Ashley Furniture again.
Rhyne was professional and courteous. He took care of me like family. Thank you Ashley for have such wonderful sales associates. Rhyne made my shopping experience seam effortless. Thanks Again
Rhyne was excellent.
Josh was very helpful and joy to work with.
Rashon went above and beyond finding two specific pieces of furniture we have been looking for over the last two months. We needed to go home with furniture today and he researched what they had in stock at the local warehouse.
Ryan known as Curly was great!
This place is an absolute joke. We’ve waited for 3 weeks on furniture that was promised within a couple of days. Nobody at the store is willing to help. Awful. Just awful customer service.
Johnny was friendly & listened to what we needed. No pressure sales. Easy & quick process to complete our purchase. Excited to get our new sectional for our new home!
It's been 15 years that I have made Ashley a place to go buy my furniture. I love that they give you time to pay off your furniture without interest. I highly recommend them. The workers there are very friendly. They ones who have help us has been Jorge Mejia and Ryan there at Lubbock Ashley's store. Awesome people! Thanks for your help!
This is the second time I’ve purchased from this store and the third from Ashley overall and every time has been seamless and an easy transaction.
Take your money and run out of here to a place that respects customers post purchases. Things look great but Quality is horrible. Customer service keeps disconnecting calls when we try to file a claim. No one even tries to call back. Their protection plan is just a scam.
Rashan was good and precise with everything! Will definitely recommend.
Wanna best stores I’ve been too
Rhyne was very helpful and informative on the process. He also was very excited and seemed to love what he does and that made for a great experience. We had an Ashley couch that we bout over 15 years ago and it has lasted through 5 cross-country moves. It has just become time to replace it.
Ryan was super helpful and available to answer any questions we had!
Awesome experience!!!
They work with our budget and got exactly what we wanted.. Thank you Joshua
This is the very best furniture store in town as far as the customer service! Jackie stayed with us and helped us the entire time
Rhyne was extremely helpful and nice!
Rhyne was awesome!
Andy was very helpful and professional. We purchased some pieces that were just what we were looking for.
Great service. Excellent price
Horrible customer service, their phones have been "down" for over a month now and it's impossible to talk to anyone on the store. Spent $4000 on furniture over a month ago and still haven't received it and can't get any answers from the over seas call center. I'll be filing a fraud report with my bank over this and will never do business with these people again
Ryan was the best. He answered all our questions.
(Translated by Google) Perfect attention, the person who attended us was very kind, attentive, responsible, respectful...very happy to have gone to the Ashley furniture store because before going there we went to another furniture store and our visit was very unpleasant. (Original) Perfecta atencion, la persona que nos atendio muy amable,atento,responsable,respetuoso...muy contentos por haber ido ala muebleria Ashley ya que antes de ir ahi fuimos a otra muebleria y fue muy desagradable nuestra visita .
Jorge was very knowledgeable about all the furniture Ashley has to offer! I showed him a picture of a table in a home and he said, “That’s one of ours”! I was so excited and order the sofa table right then! He was very polite and friendly! Enjoyed my visit at Ashley Furniture experience! Thank you Jorge!
I was told the delivery department called me to setup for delivery. They said they left a voicemail when I do not even have voice messaging. I will not be shopping with Ashley’s again.
Good customer service. Happy with our purchase. 😊
Jorge greeted us as soon as we came in, made the process super easy for me. Thank you!!
Fast and convenient
My boyfriend and I bought a mattress from this store and wanted to get it delivered on June 17th to our new house. It turns out the sales person who helped us didn’t set up the date so we won’t be getting it till later in the week. My boyfriend and I both tried calling the store multiple times and nobody would answer. I left a voicemail and have yet to hear back.
Amazing service and great people
Quick, friendly service. Thank you.
The BEST place to get furniture! The best employees and highest quality
Claudia was very helpful and not pushy at all!!
Great sales team! Good value. Easy to work with.
Go to Eddins instead. They'll sell you the exact same item from Ashley for the same price or less without the pushy salesmen trying to double or triple your budget.
Be good!
I was well treated by Joe he did a wonderful job and I know have a beautiful piece for my home !!
Very friendly and professional environment they worked with me on everything and helped all the way to the end awesome place great deals for quality products!
Siri friendly and helpful people working at the store. Fantastic prices and quality. I really appreciated the help. Meeting our price point and helping us quickly find the items we needed.
Our salesman, Joe, was great! And so patient with us!
Great experience today buying furniture! Joe was super helpful He was patient and very informative! Thanks!
so helpful & kind !! the lady that helped me asked what i was looking for and my price range. she helped me find the perfect match ! so happy w my furniture <3
We were able, with help, to find the perfect piece of furniture for my mom. Thanks.
Best place to shop and work . Making a house a home. Best bang for the buck and in stock . Can't beat it at Ashley
Great service
It was a great experience and Erika did a fantastic job. Overall excellent service.
The salesman was great. Worked with us to make the sale final. He was informative and kind.
Andy Agard helped get my brother his dream bed ! thanks Andy!
Very helpful, very informative all around a very good experience.
Excellent customer service!
Manuel was amazing with us and worked a lot with us when we came in to look at a specific set that we where eyeing online. We wanted to see it before we decided to go with the whole set and he got us fixed up!
Came in looking at headboards... Ryan showed us a great selection and took care of us quickly and efficiently
A very peaceful and enjoyable experience.
I would give zero stars if I could. Worst customer service ever. Worst experience. Never again will I purchase a single product from ANY Ashley Home Stores.
Great products and great service!
The customer service was Awesome.Our sales person was very patient with us.
Very calm atmosphere to purchase furniture
Ashley furniture (DSG) is one of the most unprofessional places to work at i don’t understand how they have any staff and greg is a rude person
Our representative was incredibly helpful and walked around the entire store with us as we decided on a bed. She was incredibly patient with us as well as we worked through the financing process and explained everything thoroughly.
Absolutely Amazing Help and fast process to get my item and the salesperson was very helpful and respectful and knowledgeable on the items he was showing me. Thank You Ashley’s Furniture we absolutely love our new items
This Ashley's Store in Lubbock treated us with respect. Something you don't get much of nowadays. Please visit this store you will be treated right.
Andy, was professional, courteous and Overall AWESOME. He made the difference and turned a very stressful day into a very very smooth one. Thanks again Andy!
Joe Perez was great and so patient. I will for sure go back for his service
It was awesome it didn't even take 1 hour to get all the paperwork done the sales man was very helpful and gave me the best price
Bought a desk new and salesman said I could pick it up from warehouse that day. Rented U-haul only to find out they were closed. Rented another u-haul the next day and picked up my desk. Came home to find out it was USED. Missing pieces and several bolts were damaged. Called customer service, after they took my phone number down in case we were disconnected. I was hung up on and never called back.
Was amazing! Everyone was very helpful and nice!
Great service, stayed late to answer questions and help us make a choice.
My salesman, Johnny, did a great job of assisting with our purchase today. He is very knowledgeable and attentive.
the person who helped us was very helpful i think his name was jacoby!
Boy I wish I could rate lower. They dont price match, although their website states they do. They really do not care for the customers, they are just their to make money from their sale. I called to price match and they said they dont price match. Terrible place to shop for furniture.
Ericka was great, not pushy and she showed me exactly what I was looking for.
Great service and made sure we were able to leave with what we wanted. They went above and beyond.
The customer service was amazing. We were treated so well. Ashley’s made a tremendous effort to get what we wanted.
Fantastic service. Jorge Mejia was fantastic. He is a lost relic in modern customer service he caught us as we were literally on the way out- convinced nothing was in our budget and just asked for a few minutes of our time to work something out and got us the furniture way beyond our expectations. He and his manager were top class and I will definitely return to Ashley for Jorge. Very satisfied and highly recommend to all!
Ashley has amazing customer service. She was very professional answered all my questions. I am very satisfied with her communication. Ashley also knew exactly what she was talking about especially all the fees that would be included with the vehicle and days and times. I highly recommend Ashley!
I bought a bed there and was promised a specific delivery date. I even received and replied to the confirmation text about the delivery date. However, when that day arrived, my stuff didnt arrive. When I called, I was told it would be another 2 weeks before my bed would be delivered. Normally, this wouldnt be a problem. The reason it was such a big deal is I already removed my bed from my home. They stated they don't dispose of old mattresses, so I disposed of it shortly before they were supposed to deliver the new one. Nobody tried making an attempt to fix the situation. All they would do is say "sorry" to the fact that I now had to sleep on the floor. If you're looking for furniture, and won't be able to transport the furniture yourself, I do not recommend Ashley. While they have a lot of nice looking items, they are not reliable when it comes to delivery. After some research, I found I was not the first customer that had this issue. Its a shame it turned out the way it did. Up until the delivery day, I actually had a positive experience with them. So, while I do stick to my 1 star rating, that rating does not reflect the individuals that helped me when I first visited. The only way that rating would change is if there were to be some insanely good customer service on their part. But since I already processed a refund, I doubt they will do anything. All it takes is the actions of one person to change how customers view a business. I truly hope they fix the issues that have been occurring there
Erika was great! I love how the store was arranged…. Traditional to modern.
It was a great experience. The service provided to us by the representative Ryan Senger (hope he don’t mind for throwing his name out there) at the Lubbock location. Was the best we ever encountered in any furniture store from NY to TX.
Karen was such great help! Loved how quick and easy the whole process was. And the customer service was just amazing. Definitely happy with everything.
Was able to get an adjustable base for our bed quickly and on time, everything else has been a nightmare. Can't get a solid date for delivery and we lost out on the buyer of our old couch because we couldn't get a solid date for when we'd get the new one. Also canceling has been difficult as they don't seem to be able to figure out how to cancel an order. Hopefully it is actually canceled this time but I won't shop here again. They're good at selling, but not good on delivering. Dropped down to 1 star, after the automated response I got, I decided to reach out and they still haven't figured out how to cancel my order. Seriously, don't shop here. The incompetence runs deep in this company.
Erica was AMAZING...she listens and makes sure her coustomers are happy with their purchase and that everything goes smoothly!!
We absolutely love our new sectional. Ryan S. was very honest and patient with us. I told him the style that I was looking for and he brought us to a sectional that matched my description perfectly (give this man a raise)! Thank y’all for selling us our dream couch!!
Salesman was very helpful and honest
Ryan was amazing he heard what we needed and if he didn’t have the answer he made sure to get it we haven’t been to Ashley in a very long time and glad that we went tonight. God bless
Jorge was awesome! He worked with me, he listened & wasn't pushy! Great experience! Thank you Jorge!!!
My sales person was super
The delivery people were friendly and courteous and they listened to our input on the best route to get the furniture into the house. The delivery was within minutes of the original schedule.
Ryan was the best salesman on Ashley furniture store Ryan was very helpful and will take his time to help you to pick the right furniture
Attentive staff, however kinda of pushy when trying to make a sell.
Manuel greeted us as we walked in. Made us feel welcome. Gave us space and answered questions. Once our furniture was picked out he got us approved and out the door in a timely manner. Great experience. Thanks y’all!!!
Great price, quick shipping. Very happy with our new couch.
Helpful and knowledgeable staff
This was my first visit to Ashley Furniture, and it was very pleasant. The store was bright and warm, and all of the people were friendly. I worked with Keaton, and he was terrific—very helpful and conversant. I was highly pleased with my experience at the Lubbock store! 5*
I hate leaving terrible reviews, but I'm pretty angry right now. After waiting months to get our king bed frame, it ended up breaking on us after just 6 months. Then, what was supposed to be a parts delivery after 2 weeks became a month, and now it has turned into an "estimated" delivery 2 months after reporting the broken furniture. Meanwhile, we're still sleeping with the mattress on the floor. Corporate tells me they can't expedite the claim. This store tells me there's nothing they can do. So buyer beware if you use this store! Absolutely awful customer service and overall experience. I've had good experiences and used Ashley Furniture in other towns, but at this rate, this will be the last time I ever shop here.
Rhyne Valadez was our Home Furnishing Specialist and he was knowledgeable, friendly, and made sure that we found what we were looking for.
Great store, fantastic selection , superb service.
Exactly what my Mom wanted Staff friendly, very helpful, professional
If I could I want to rate zero star on this site. I order the twin bad before Thanksgiving holiday, because I have a guest on Christmas holiday. The store clerk was sure to deliver it on time so I paid full amount on the day. When it came to my house, one of the parts was wrong and they couldn't assemble it, so I called customer service and they were sure to send it immediately. Today is January 26th. They haven't shipped my parts yet and said it will arrive mid of February. Can you believe this? I asked full refund, but they said they can't due to their policy. I need to ask lawyer to solve this issue.
Landon was the best salesman we encountered today. He was friendly, professional, and wasn't pushy. We decided not to look any further & purchased our chair from him.
Excellent service Ryan was very helpful and knowledgeable
Friendly, Ryan knew his product and was NEVER pushy.
Rhyan was very very helpful. I had spoken with him over the phone on Friday and he met me at the door Sunday. Of course he showed me the dreamiest of mattresses but stayed focused on my original inquiry. The perfect balance of what I was looking for and what was also available. It wasn’t an upsale. It was and education. I could not be happier with the time I spent at Ashley’s.
Genuine customer service!
We had a very kind and courteous salesman Mr Ryan senger was kind enough to wait until my husband could come and see what purchase I had decided to buy had every ready for us to close
So excited I found something beautiful & very happy with my choice… Our sales man was very helpful & very professional…
Years ago we dealt with some scatter brained kid, the next day we dealt with Manuel. We look for him everytime we go in now. Manuel doesn't waste your time trying to talk you into everything else in the store. He focuses on what you say you want.
Horrible customer service after the sale. Buyer beware! Do your research first. The managers will lie to you to get you to buy! I would give them a zero star if i could. Their furniture is junk
AFTER my inital purchase the customer service was horrible. The person on the phone told me to go knock on doors when I asked which door I should use to pick up my order and proceeded to hang up on me when I told him I was unsure of where I should be. Called back and was told they had never been there before and did not know how to help. I cancelled my order and was told it would take 7-10 days to refund my credit card. Very unpleasant experience will not use Ashley again.
Friendly service
Everyone was very nice and helpful. We worked with Ryan, who was great. He listened to what we were interested in and found us exactly what we wanted. He went over all of our options and let us decide (no pressure) to what worked for us. If you head to Ashley's, definitely ask for Ryan.
Annoying sales people! Walked right out of their store, went to Bob Mills and bought all of my furniture there. Like night and day. Their sales people were not pushy, annoying, or rude.
Bad service, quality is completely different with samples. Be careful when you want to buy something from them.
There was no high pressure, we looked through the store at our leisure & all questions were answered satisfactorily. Very friendly & accomodating staff. Prices were taylored to fit our budget. Waiting on our delivery but so far we’ve had a pleasant experience.
Great help from Ryan! Knew when to assist and when to give us a moment to think. Thanks so much!
Arrived on time. The delivery men assembled the table. They also made sure they didn’t hit my walls and doors as they were bringing the furniture into our house.
Poor experience from day one. Bought a sectional. Had to wait a month before all pieces were available. A part of the sofa broke within 6 months and have been trying to have it repaired or replaced for the last 2 months but Ashley's will not take responsibility. Pushed my concerns off on an ahm 3rd party repair group that failed on the first repair and didn't even show up or call on the 2nd scheduled repair time. Buy at your own risk.
Very helpful staff, very knowledgeable of their inventory and product as well as options for delivery.
My visit was great.first time in a your store.Ryan greeted me and ask if he could help.very friendly and helpful.
I don't like it when the salesman follows me around. I will change my mind about making a purchase.
Associate was very helpful in assisting with the purchase of a new bed for my husband and I. Will definitely be back in the future for additional purchases.
The guy at the store said it couldn't be delivered when the website said, he was wrong and I saved $150 and 3 days on delivery.
Great deal on very nice furniture!
Great experience. Staff was very friendly, informative, and helpful!
Thanks Ryan for your fast and friendly service.
The salesman was incredibly helpful. Had a very positive experience. We will absolutely be shopping there again.
I’m giving 5 stars for Keaton who has done a wonderful job helping us order our furniture. The management also seems great. However, we did receive damaged furniture (split, broken wood on a dresser) that we didn’t notice until after the delivery guys left. I’m hoping that Ashley will make it right and replace it. We’ve contacted customer service and are waiting to have this problem fixed.
Great service
The workers forgot about me at the warehouse when I went to pick up the box. “Oh we didn’t hear you were waiting over the intercom.” I purchased chime 8 inch memory foam mattress. The bed never inflated/expanded out of the box. Then I called customer service and they would not help me because I didn’t have the order number on me. Even though they had the number and there are other ways to confirm my identity. But apparently “Grace”, from wherever roster’s crow in the background and they don’t let you take the survey at the end of your call, did not have the ability to do that and gave me the wrong number to the local Ashley store. I’m going to the store now we will see how this goes. So far a horrible experience. Almost as bad as my previous purchase from Ashley’s where it took 5 months to get the item that I was told would be delivered in one month. (In 2020) Hence why I picked up at the warehouse this time.
It was awesome Ryan Senger did an awesome job ,as well as da store manager, will always go back to Ashley home furnishings
Great experience!
Our experience was very pleasant and the staff was very knowledgeable and polite and give us a good deal!
I have been in multiple time after working with Ryan “Curly” multiple times. He is the man and will work for your business.
Very helpful Emmanuel!
Joe is such a wonderful addition to the Ashley’s sales team. He’s thorough, detailed and kind! I’ll be back in a few weeks. Keep shining!
Polite, accommodating salesman who worked to provide the desired product. He explained everything well.
Good variety, good customer service (Keaton)
Went in and ordered some end tables and the sales man was so nice and made me feel so appreciated!
Wonderful experience with Andy. He made things so easy, worked within my budget, and helped guide me to selections that would suit my needs.
They was kind and very Professional
Keaton helped me with ordering the furniture I had previously picked out on the Ashley website. He was very nice and took care of everything right from where we sat. The financing was so fast that I was amazed by how quickly he was able to get it done. I signed a couple of papers and all of the sudden I was done and now I just wait for my new furniture to be delivered. Thanks Ashley! and Keaton!
Great customer service, poor delivery process.
Efran was great!
Joe was such a joy to work with and such great help to us. He had such great suggestions for us and was very quick to pick up what we needed. Thanks so much!! We will be back!
This was my first visit to Ashley Homestore and I couldn’t have been more impressed. Jorge greeted me immediately and was incredibly helpful in guiding me towards some great options. He gave me a very reasonable price for everything that I purchased. I’ll definitely be back.
Had to sign a bunch of paperwork eventhough I was paying for it. Just want to purchase and go. Why do they need 2 forms of ID to buy a recliner. Salesman was great.
The staff that attended to me was very nice 👍
Jules was very nice and attentive, she showed us just what we wanted, when it came time to pay and setup delivery she was very through, we will definitely do business with her again.
Ordered my furniture mid September. Was told delivery would be 10/21. Actually came in early and my home delivery was an hour early. The delivery guys were super nice. They got both pieces unloaded and inside. They unwrapped them and put them in place for me. Love my couch & chair.
Jacobe did an excellent job
I originally had posted a 5 star review, but now I wish I could change it to a zero. We ordered a 4000 dollar couch from Ashley and it has been nothing but problems. We have tried to get a technician out to look at it for MONTHS. Only to be told we are still waiting on parts. This isnt a little problem the motorized recliners started to electrocute us, so we have had to have it un plugged for months now. This is just one of many issues with the couch. You can not get anyone from the call centers to help with anything. We are continually told to wait... wait... wait... I am positive now that they are doing this to run out the 1 year warranty so nothing can be done. I will NEVER buy anything from Ashley's again! The customer service is terrible and no one in the out-of-Country call centers knows what is going on... I would steer clear of buying anything from Ashley's furniture!
Keaton (sorry if it is spelt differently) was very helpful! He helped my wife and I pick out a great couch! Give that boy a raise!
Always ready shopping with no pressure. Appreciate that.
Friendly and professional. No shopper stalkers and no high-pressure sales tactics. Very pleasant and positive experience.
It took them not only 4 months to get us our furniture, the lack of communication is unbelievable. I love Ashley's furniture but just bad experience.
Great experience, Salesman I worked with was great. Rhyne V. did his magic and got me what I wanted and for an even better price that I was going to pay at Conns. I was in and out within 15 minutes.
Cannot give me an accurate date for the delivery of my order. I am now waiting for my 4th attempt for delivery. Cannot get a straight answer from anyone at Ashley or DSG.
Zero Stars Product Quality! I DONT RECOMMEND SHOPPING AT ASHLEY! It is a nightmare to deal with. These people do NOT honor the warranty and they will do whatever it takes to not help you and give you runarounds. We bought the bed frame unit from Ashley and I picked it up myself. The unit was filthy dirty, open box unit with the boards covered in machine oil stains with a smell, black dot stains, the bag of screws were opened and re-taped with blue tape, a few scratched, the straps were re-stapled, large size white spray marks. The reps over the phone are about as useless as the store reps, they just say the tech will call you to schedule an inspection. However, zero calls or sms or emails about inspection. I called 6 times and sent 5 emails to schedule an inspection. Then the very last call the rep told me that they didn’t even get my pictures. I mean what platform do you guys use to not see my regular pics from iphone sent via gmail? I guess the pics below would show up now and y’all can see them. This is the 2nd purchase from Ashley and it is the last one. BS quality, terrible service, a bunch of empty promises for high price $$$. Not worth your time and expectations.
This is the worst company ever I wouldn't send no one to them it is not worth the hassle
Worst experience. I’ve ordered a couch and dining room set now and both purchases were awful. Couch took 7 months to come in, then the dining room set was promised to be available in 3 weeks. It took 4 months, then it was destroyed from shipping, had to re order, and now 8 months from originally ordering we have the new set and the new table is also damaged. Currently trying to get a new table and I’m sure it will take another 6 months to a year to get it. Do not shop here.
We just left the store and the guy who “helped” us was rude. We went in wanting a sleeper sectional And he showed me couches with a mattress. I told him I don’t want one with a mattress but one with a pull out that has cushions and storage. He then got rude and told me he showed me one online and I didn’t like it. And that his offer is only good for the mattress pullout. We said we’d think about it and come back but he was pushy and said he needed to make a sale. Which he didn’t even show me one on his computer to begin with. I then showed him a video of what I’m talking about because he kept saying he didn’t know what I was talking about. He then asked if I already ordered that online? I said no that’s why we’re here looking locally. He said good luck and walked off. THAT is probably why he isn’t selling anything cuz he’s rude and condescending to customers. Try not to be rude next time and actually help maybe you’ll get a sale.
My husband I purchased a few different pieces of furniture a couple weeks ago. We had a good experience in store, but everything after the purchase just keeps going downhill and has been terrible. We were told all the couch and bedroom set furniture would be delivered all together, but that hasn’t been the case. I get that the past couldn’t of years have been crazy and long wait times for delivery can’t always be helped, but the quality of the delivery service and after purchase customer service needs some major work. The delivery guys showed up to our house with every piece of our bed frame except the headboard and we were told they couldn’t put it together until the headboard was delivered at an unknown later date. The bed frame was left in pieces all over the place in our bedroom to just figure out where to put until the rest could be delivered. It was not communicated at all that the entire bed would not be delivered. So now we are still sleeping on a mattress on the floor due to extremely bad communication on when we would receive the bed frame. We honestly would have purchased elsewhere if we hadn’t been told it was going to be delivered. We tried calling the salesman who we purchased everything from and were told that he would look into the situation and get back to us, but we were blown off and never got a call back. Once we just contacted customer service on our own we were told that the bed frame order was not placed correctly in the first place, which was the cause for everything being delivered in pieces. Our other issue with the delivery service was the fact that the couch was put together and just left in our living room in front of our back door and in a crazy position after my husband asked if they could place the couch in a certain spot in the living room when putting it together. I was always told that when you pay for delivery it was supposed to be put together and placed in the spot desired due to the bulk ones/heaviness of the items. My husband had to ask twice for the employee’s to fix where they were just leaving the couch because we couldn’t even open our back door at all with it being directly in front of it, and I physically couldn’t help him move the entire couch due to just having a baby recently. Finally, we were told that the tv stand we ordered would be delivered the same day as the rest of our furniture by the salesman. Apparently it was actually going to be months before we are going to receive it after getting a call from customer service and were told that the salesman should have told us it was going to be a while. It has just been an overall terrible after purchase experience so far. It seems like Everything is great and promises are made when in store with the salesman’s but the follow through of the good customer service/delivery experience is severely lacking. I won’t be purchasing from Ashley again in the future.
This was my worst experience I would never ever shop at any Ashley's store again. They took a year to deliver. The worst place to shop. Be careful with these guys
The selection of a mattress and box springs and a cottage bed was a good experience. Our salesperson was knowledgeable and helped us through the whole process. Even helped with the pricing. Trevor was a big factor in our pleasant shopping experience at Ashley Furniture. The pick-up process was not a pleasant experience. We had to wait for 45 minutes in 95 degree heat for our products to be located and delivered to our vehicle. After we had been notified that we could make a pick-up, we thought it would be a much smoother and quicker process.
If I could give Ashley Furniture in Lubbock zero stars I would. To begin, Ryan (a salesman) is a joke. He told me that my piece of furniture would be in by August 27. On August 25th, I called Ashleys customer service number and they informed me that the furniture would not be in until September 3rd. On September 1st, I called Ryan directly and he said the piece of furniture hasn't shipped yet. Then Ryan said that the reason it hasn't shipped is because i didn't call him on August 25th, I called customer service. I thought the phrase in the customer service industry was that the customer was always right. Not to Ryan, when he screws up its the customers fault. The next day Ryan texted me and told me the furniture would be here September 13th or I could pick something in stock. At this point, I know Ryan is a chronic liar and don't believe anything he says so I go and talk to a manager at the Lubbock's location. The manager was worse than Ryan. He told me that the only way I could get a full refund is if they delivered the furniture and then I returned it. I asked him to print out something that says that in writing. So he handed me my original receipt with the terms of agreement on it. In the terms of agreement it clearly stated "once in possession of the buyer, items cannot be returned." when I pointed him out on his lie, all he could do was smile because he looked like a bigger idiot than he thought I was. All in all save yourself the trouble (and money) DO NOT GO HERE.
Dustin, was very patient and professional with us. He gave us plenty of furniture to choose from!.
I had the best experience. No one was pushy with me. It was really an organized experience and i got what i needed quickly!
It took 9 months to get to get 5 pieces of living room furniture! I had no issues inside the store....the salesman was good and the store manager was helpful in dealing with our complaints every month. My problem is with Ashley's as a whole. Trash! We bought bedroom furniture 4 years ago no issue. Bought kitchen bar stools and had a couple issues with the salesman trying to up the listed price. And then the living room furniture fiasco. I completely understand all the shipping problems and stiff the country has dealt with for the last 2 years. But more than once, pieces of our furniture were in and scheduled for delivery..... we wait around all day. No one shows up. When we called the store we were informed the pieces were not in and someone should have called us. Terrible customer service. Terrible communication. A similar situation happened to my mom, my mother in law, and three other families we know. I will never purchase from this company again and will encourage anyone I know not to do so either.
The delivery service here is terrible! Don’t order from here.
Very help
Manuel & Erika Were awesome both of them were very helpful and very friendly!! It was an easy process, they took great care of us!! My husband and I were just going to look for a leather kit repair, instead we ended up buying new furniture!! These two are a great asset to your company!! We will definitely be coming back in the near future to more furniture from y’all.. Thank you from the Alvarado family ♥️
Delivery crew was fast, friendly, and efficient.
The salesman showed he cared.
We have always bought our furniture from Ashley and it’s always been great. This last purchase was not so great. We purchased our furniture in January and have gotten a piece here and there starting in June I believe, we finally received the last piece today. The furniture is great, the movers were awesome, our salesman communicated with us well but having to wait almost 8 months is insane!
All employees were friendly, Joekoby was very helpful.
Johnny Jimenez was very and attentive. His help, knowledge and the deal he brought to us was the reason we decided to make our purchase. We will definitely go back to him for any of our future purchases. The service after the purchase completely changed my review. If I could give a negative star I would. All three pieces had damage to some extent. Dining table was scuffed. Dresser had small scratche but we were offered a small discount. The tall chest was scratched and the entire back damaged. We declined to accept and were told we would have a replacement in one week. We did BUT it was the same damaged piece. Our sales person Johnny seemed put off by our complaints and, frankly, quite rude. We finally opted for a refund for the chest and hopefully if we need service on our remaining pieces Ashley will hold up that part of the bargain.
I want to say Thank to Ashley’s Manager Erica. I’ve done business with Ashley’s a few times but the last time before talking to Erica I was never doing business with them again. But Erica made things right on an order that she wasn’t with the company for she research and she came up with a resolution that made me smile and I brought tables from her. Thanks Erica
There is no way those 5 star ratings are from actual customers.
The salesman we had was great. He let us shop on our own and checked in on us every once and a while. It’s nice to shop around on your own and get some space. They were very kind, friendly, and attentive to your needs.
Brought my order out promptly and put them in my vehicle with no hassle.
First let me say, I never write reviews no matter how bad or great the service is but I had to for this. The store associate I initially worked with, Ladarius, was awesome when assisting me with picking out the furniture, he never tried to talk me into buying and when I did decide to purchase he was great at getting the best price for me. Now the bad part is the customer service when calling the 800 number. I was contacted and advised to call back and schedule the delivery of part of my order for 7/28. Called back and got a different date for 9/1, which would’ve been fine had they not called and gave me a different date originally. I called “customer service” and chatted with them online over two days and then was given another date of 8/23. I asked multiple times to speak with a supervisor on my last call and the rep kept trying to offer me different things like a percentage off the product. At that point I didn’t want it, so I asked if the order could be cancelled if they were not going to deliver it on 7/28 and he advised yes with management permission. I stated before he cancelled it I wanted to hear that from a supervisor. This man proceeds to cancel the order first before I confirmed it and then transfers me to a “supervisor” Dominque who basically lied and said she heard me confirm to cancel because conveniently she sat behind the rep. How when she wasn’t on the phone so she had no idea what I said to him and I could tell she only wanted to get me off the phone because she continued to talk over me until I told her to let me speak. Then they can’t send a confirmation of the cancelled order and when I called the store and spoke with Jorge he was not very helpful and seemed bothered with me contacting the store and also stated he could not provide anything saying I cancelled besides verbally. So if they decide to charge me for furniture I never received how do I show proof of a cancelled order? It’s totally ridiculous. Even after reading negative reviews of Ashley I still decided to shop with them (big mistake) because I liked the quality of the products they offered. With all this said I truly understand shipping delays and issues and would’ve had no problem had I not been contacted first and given information only to call and be told something completely different and my account not be noted with any of the information I had been given. This in my opinion is terrible customer service and reflects poorly on their company as it seems nobody communicates between one another to make sure they are providing an acceptable customer experience. I will never make another purchase with Ashley. I wouldn’t recommend anyone else to them either.
Our furniture arrived on time and the delivery guys were great, they were very nice and respectful just like the experience with our salesman in the store was. Great overall experience!
So even though I had to wait 6 months for my chairs for my dining room table. The customer and delivery service was great. Very professional and had my chairs assembled when they arrived at my house.
Our sales person was great. Jorge was very accommodating and was not pushy to make the sale. He sat with us talking through different options of what we were looking for. The delivery guys were very nice and polite, as well as the woman I talked to on the phone about the bed rails having a manufacturing error. This manufacturer error led the delivery team to be unable to attach the rails on the middle of the bed. The holes were placed in the wrong area. The nice woman that I talked to (who was contacted by the delivery lead member) said they would have to order the rails that were manufactured correctly. When I asked how long it would take she said she didn’t know( I asked because we ordered our furniture the first of May and are just not getting it July 20th). Also, the manufacturer did not send the leg supports for the rails, so I had to go buy a steel frame to place our mattresses on to be able to set our bed back up. Just to be clear again. The delivery team and woman contacted for the error were great!! The manufacturing of the products not so much. It took a long time to get here, it still was not manufactured correctly, and at that they still have to come bring us the rest of our order that wasn’t ready yet in August. I have always bought from Ashley Furniture. Our store was locally owned previously and it was always a great experience, and now that it was bought out by corporate it seems the quality of the products has decreased slightly.
Just don’t go here. The place is nice in store other than the sales people following one step behind you the entire time you’re there but if you want your furniture in a timely matter do not shop here. We ordered a couch waited three weeks and then it got delayed at the last minute for another two weeks.
Purchase experience went well. Dustin found what we wanted online, got online price okayed, and we were told we could pick up bed frame that day. However, the bed frame wasn't in the warehouse when we went to get it. We were told it would be available the next day and we'd be called. We never got a call the next day which was a Saturday. On Monday we drove to the warehouse; after a search the bed frame was found and we finally took delivery. We'd tried to call the store & warehouse, but were unable to get through. Store ph. # on receipt was automated. My husband spent 10 min. on hold & never got a human. Frustrating.
It took over a year to get my full order and I am still waiting on part of it. Nice staff just took for ever to get the furniture. My salesman did tell me though that they had worked out the kinks and that it should only take 2 weeks. He was greatly misinformed.
Terrible experience went in and made it clear just to see what me and my girlfriend would need for our potential apartment because weren’t sure what we needed. After speaking to an associate and him explaining he could see what we could afford by running through it with the bank just as an estimate of all the things we would like to have they then by going through with the deal and signing everything up as if we were there to buy without keeping in mind that I did not want to buy.I understand this is how they make they’re money but how much they neglected the fact of we were just THERE TO LOOK.
Customer service was good they gave me what I went in there for they answered questions and sold me something even though I had to go pick it up in a different location well dom
Johnny Jimenez made my experience so easy! Even with a hurt arm he got me everything I was looking for. Mind you I was previously at two different furniture stores prior to the Ashley’s store and did not receive the customer service that Johnny gave me! He deserves all the best things in life! He was awesome!! Please give him my thanks and appreciation!
The text chat is a general number to customer service that the “owner” of Ashly is providing after a negative review. They are no help and nothing gets resolved. My issue is not unusual as the “owner” wrote on another review. My furniture is in the local area warehouse in Lubbock and delivers to my area daily but won’t bring my furniture on Friday as the store relayed they would. This is the third delivery I will receive and it may not even be the last. This delivery is now being pushed out a week. More misinformation from the store. And the district manager won’t speak to customers. I was told DMs don’t deal with customers. Absurd!!! I ordered in May and not most of my furniture has arrived yet. I was told mid to before the end of June I’d receive all items. Also don’t try to wait for a full delivery. That would make too much sense for the customer. Ashley treats you how they want once they have your money. If you wait for all items, they sell from under you so you have to wait longer for items later. Also, no refund so when you get tired of their treatment you have no recourse. I spent almost 10k and paid cash. I regret it all!!!!
Don't call the store you will be waiting for someone to answer your call and then when they do you will then again be put on hold. I was waiting for 45 min to speak to a live person. Then that person put me on hold for another 5 min so I hung up without getting my question answered.
Worst experience I’ve ever had I’ll never use this location again
The Lubbock store has been helpful, no problems with the store itself. Been waiting for 14 months for the rest of our furniture. We ordered in May of '21. Still waiting on a bed and night stand, hoping we get this resolved before summer is over.
Ashley you did awesome 👌, Thank You !!
Great experience. I told the sales guy what I was looking for, and he took me to the exact item I needed. Rhyne was so friendly as well as the manager.
Great service! LaDarius was very helpful and kind. Transparent about prices and stability in the quality of the furniture which is what I was looking for. I recommend you checking them out! Something for every credit level!!
From the time we walked in joe greeted us. He asked us what we're looking for to gauge our needs. He showed us some loveseats. While we were browsing he gave us our time to looking and tske our time. He occasionally checked up on us. This experience was the best sales experience ive ever had when purchasing furniture. Needless to say I fell in love with the perfect item and bought it. I recommend going there for you next home purchase.
Jakob’s Brown helped me and he was so nice and so helpful. Super respectful and got me taken care of no problems.
Sales staff are great & not pushy.
Only reason I'm giving this review 5 stars is to warn other potential buyers to avoid this scam of a business check the better business bureau before you set foot in this place and you'll see what I mean they make promises they don't keep and just when you think that's the worst of it wait till you hear about their refund policy 43 days ago they supposedly issued me a full refund and I'm still waiting on my money
Great Customer service and attention to our needs. Great job Jorge Mejia
The listen attentively to my issues with having an electric chair. Acknowledged the issue and gave me solutions.
Scheduled delivery, they never showed or called to reschedule. When I call in there is a 20 minute hold each time. Had to go to the store to get someone to tell me what was going on and apparently was told the incorrect thing because the delivery never happened.
Awesome customer service and learned lots from the product’s purchased. Can’t wait to try them out soon!!
I went to buy a couple of recliners and had a brilliant salesman who made me a great deal and I ended up buying a sofa, loveseat, 2 recliners and 2 beautiful floor model lamps!! I got a great deal.
After waiting 10.5 months for the furniture/loveseat/sofa etc that was supposed to be here after only a month was almost broke completely in half. They were very aware it was broke but still tried to deliver it anyways. Now we have to cancel the whole order and they wont give us a refund. Most inconsiderate, incompetent company i have ever did buiseness with. Nobody deserves to be treated like this and if so at least give us the money back so we can find a relavent company that has honest employees and management. I get reprimanded if i dont do my job. How come they always get a pass? Please do NOT ever use this place to buy anything because you will pay a much higher price in the long run. Lubbock deserves better!!
Our sales person was Emegail. She did a great job, she was accommodating, informative and helpful. My wife was looking for something very particular and thanks to Emegail we feel like we found exactly what we were looking for. The store manager Kaden was also extremely helpful in getting us the best price. All in all a great furniture buying experience. If we go back we'll definitely ask for Emegail and Kaden. 🙂
EXCELLENT SERVICE! JORGE, MY SALES REPRESENTATIVE. WAS VERY HELPFUL AND KIND! I HAD SEARCHED AND LOOKED ONLINE ALREADY FOR MY "DARCY" BLUE LOVESEAT. I WAS NOT PLEASED AT ONLINE CHECKOUT SYSTEM. I DID NOT NEED THE 5 YEAR WARRANTY. SO, I WENT INTO STORE TO CHECK OUT THE COMFORT & SIT ON IT & TO SEE IF THE BLUE COLOR WOULD WORK. BOTH WERE GREAT & I PAID & ORDERED. THE PRICE IN STORE WAS GREAT! I AM VERY PLEASED! THANKS! LADYOFLUBBOCK
Ryne Valdez was great to work with. He was patient and willing to give us a good deal. He was kind and did not push us to purchase something out of our price range. I highly recommend buying from him.
Andy Agard was super awesome and very helpful!
Very good experience with the sale person ,Justin. He is very knowledgeable and passion with the products. Not only that he is so friendly and welcoming. Store is very clean very nice set up. We have found the quality bed for our son there.
We had a great experience , Dustin helped us and did a wonderful job.
This was honestly the worst experience I've had buying furniture. This was my first and last time buying from here. Don't get any extra insurance from them its pointless they couldn't even own up and respect what they tell people. 1000 dollar couch down the drain.
Two years ago we came to Ashleys and had a pushy salesman, who made us feel like we were a burden. On top of that, not too long ago, I realized that I was paying for items that I never received. It was a really frustrating experience. However, I called and spoke to them and we recived store credit since we financed our furniture, despite the original purchase being so long ago. Fast forward to today we went in to look for a rug, and to use the store credit. Honestly, our expectations were low, due to the previous experience. To our surprise the salesperson, Ryan, was absolutely fantastic. He was not pushy and he was super friendly, and helpful, he didn't make us feel like we were burdening him at all. He had to leave before we were finished with the sale. We finished the sale with Adrian, who was just as helpful, and friendly. It was a completely different experience, we are extremely happy with the service today.
LaDarius, was fun to talk with an very personable and knowledgeable about furniture.
Jorge Mejia was incredible. Hard working and accommodating. He carried pieces of furniture all across that showroom so my wife could see if the colors complemented each other. Complete professional and the best service I have ever received when buying furniture. He even offered to help move the furniture in if I didn’t want to pay for their delivery😂. Great experience!
Nice place for stuff
We waited over two months for a bed and mattress to be delivered. We had to reschedule twice because you can't pick your time to have it delivered, they tell you when they are coming. A day before it was supposed to be delivered we were told the mattress will not be here. They also told us that if you do an order but someone comes in store and wants the mattress they will sell it to them instead. We will definitely never shop there again.
Mitch and Tapp are amazing! They are friendly, knowledgeable, professional and fun! I am finally going to sleep well. Woohoo! Thanks, guys!!!!!!
Horrible customer service. My whole order was completely cancelled due to me calling on my kitchen chairs that were taking up to 2 months to be delivered. Instead of just cancelling just my chairs like I asked the sales associate to do she cancelled my whole order. Poor communication with me and that sales associate. I would not recommend them to anyone. Considering I have done business in the past from back home I will not be doing business with them ever again. I would definitely give them a zero instead of a one star.
Rhyne, great at his job, caring and willing to take the time to help.
Johnny was great! He was very helpful and gave us a great price on our recliner! We'll definitely be doing business at Ashley again!
Wonderful experience at Ashley. Our sales guy, Rhyne, was so fun and helpful and not pushy at all. Went above and beyond to get us exactly what we wanted and Caden, the manager, was awesome too!
Sales staff helpful and agreeable and not pushy. Found exactly what I was looking for will definitely shop there again.
Im super disappointed, why advertise a couch in store if you cant get it for 6 months or longer :( I was told it would be 2 months at the very latest -i figured we could deal with a busted couch for a little longer.. When I called to check on it, I was just told it wouldn't be done for anothe 3-4 months (subject to change :( !!) I really had my hopes set on that one but now we need a couch asap.. Oh also everything in store is marked UP at least $1,000 from the online price, so watch yourselves.
Most dishonest business I've ever dealt with ,they don't warranty anything they sell,bought a mattress 1.5 years ago with a 10 year warranty and it failed ,the springs bulge out the side at least 3inches...I've been lied to numerous times by their customer disservice,they acted like they were gonna do something, even sent a guy to my house to photograph my mattress and bedframe which were in immaculate shape ,mattress was in a waterproof protector entire time I've owned it,the guy who came out said everything looks fine ,they would swap it out soon and call me ,thus has been going on 2mos now and then I get a call from someone who was obviously at home with dog barking, in background, told me they were voiding my warranty because I had a stain on my mattress was was a lie, and they were closing the ticket out, and S.O.L. basically.even the manager saw the photos before and after the guy came out and gave me a ticket which directly said mattress needs swapped ,it has no stain.and today I finally got a hold of yet another customer disservice number who said that after reveiw it looks like a swap was gonna be planned and a go fromalready had been approved, told me she would call me in a few minutes,which Zhe did ,then says"sorry Charlie we aren't doing anything about it and said take it up with Sealy..looks like gonna have to start over with them now,...lolthis company is a joke,do yourself a favor don't shop there,I wish I would have read reveiws before going there,I'm not alone there are thousands of similar reveiws
Dustin was so patient and helpful with us picking out our new sectional! He got us the best deal possible and made us feel so confident and comfortable with our decision!
They were amazing!! Ryan was so nice and did not pressure us to buy.
The sales ppl don’t tell you upfront that anything you buy from here you only have 72 hrs to figure out if its broken, damaged or if you just don't like it. Past those 72 hrs you cant return it. Its on the papers behind the receipt but they dont let you know upfront so by the time you figure it out on your own like i did its too late.
Horrible customer service
Sales guy was very friendly and helped me find exactly the right fit for my living room furniture. Didn't even mind my 3 year old trying to jump off all the furniture ha. Will definitely be going back when it's time to furnish another room.
This store really has the dumbest workers. This dude really forged my signature on furniture I was debating on buying! And plus, they fired the only person willing to help me and my family. She was the nicest human being ever! This worker deserves more than what she has ever gotten and from the rumors from the establishment, that dude literally lost hundreds of dollars and STILL has his job. I wouldn’t recommend this store AT ALL. I’d rather have someone help me with things that are nice than someone who would literally take my money with asking.
DONT ever purchase the furniture protection. When you call the will come up with an excuse to not clean it or say it's an old stain. They required for us to send them a pic of a stain on a couch and that what they told us. Like you can determine the age of a stain from a picture. Also it took forever for our furniture to come in also after we ordered it. GO SOMEWHERE ELSE
This has been the worst experience of buying furniture that we have dealt with. Mitch who claims to be a manager is never there, does not return phone calls and lied to us to make a sale he is completely incompetent. They gave us the wrong table , had me come in multiple times to reselect a table, only to lose my ticket twice! Now they say my table won’t even be here until the middle of April! The energy was high at sale time and now they could care less.
Please do not give this awful company any of you money!!! I purchased a mattress from Ashley about 6 months ago. First, the did not deliver the mattress on the day that we had scheduled weeks prior, and I had to rent a u-haul to go get my bed. Now, the bed is so badly dented my wife and I are having neck and back pain. The mattress is warrantied for a year, and I looked up the standards for "body impressions" to fall under the warranty. Our mattress was dented more than badly enough to qualify, however, there was one small stain on the mattress, which they told us voided the entire warranty! Unless they're planning on re-selling the mattress, there is no reason one small stain should void a warranty for an incredibly dented and caved in mattress that ive only had for 6 months. Frankly, with how badly dented the mattress is after such a short time, I don't doubt that they did resell me somebody else's old mattress. Absolutely never shopping here again, and I would advise all others against it.
Not pushy, knowledgeable, and easy to work with
Erica was the associate that helped me out I was looking for a dresser for my granddaughter and she immediately went online and looked for the dresser we were needing she was very patient with us we found a dresser that we’d like and I purchased it Erica was very friendly. Thanks for everything
Horrible experience all around. First, they messed up my financing and couldn’t figure out how to settle a transaction on their own credit card. Next, they completely dropped the ball on my delivery. Multiple times it was confirmed but they failed to deliver everything they confirmed for delivery two days prior. Then they acted like it was my misunderstanding of my email when I called them. Lol. After that, they couldn’t even deliver the missing items for over a month due to them obviously not reserving my items scheduled for delivery. It went from we can deliver next week to, ooops looks like they aren’t instock. The delivery was terrible as well. These guys tried carrying up all my furniture solo instead of working as a team. I heard this guy slam my king size adjustable base outside my door, then he proceeded to drag it across my wood floors. I asked for them to come look at the scratches left all over the front of the base, I sent pictures, and the store manager confirmed they would put in a warranty claim. 60 days later and I’m still waiting for them to contact me. DO NOT SHOP HERE. I got a sofa delivered from a competitor within 4 days of purchase. Save yourself the headache. They do not care about customer service.
Such a great place to go we had the best help right from the beginning to the end and found exactly what we wanted thank you Justin
Poor customer service. Staff have proven to be untrustworthy and management will avoid calls. You will be promised call backs and updates that never occurr. I have 7 months of proof.
Walked in just to look around. And came out with a new bed and bedroom set great deal. Very helpful and respectful the customer service is awesome I highly recommend!
There is good and bad going on here. The good-- everyone we spoke to was boundlessly nice. The place is well kept (clean,) and just a nice store to shop in. The bad-- the constant hovering grew a bit tiring. I understand it's a commission-based job, but it got to the point of feeling a bit pestered. The backorder time on most furniture right now will likely push you to other sources if you don't want to wait 4-12 weeks.
Very nice and professional wouldnt pick any other place or sales associate
They were very helpful and patient with us explained all of our options and helped us reach the best decision.
I bought about $7000 worth of furniture, 2 bedroom sets and some other stuff and I told them when I walked in, I will buy these items if they are in stock or available immediately they said they were available in their warehouse and they took my money but I did not see my furniture for 8 months. They wouldn’t answer my calls anymore it took me two hours to get through to some one if I ever did get through they have the worst service ever I will never buy from Ashley again. They told me these items were in stock but they are liars. I had to fight hard even after all that time to get any of my furniture.
Great customer service!!
They were super helpful when assisting my boyfriend and I to get our first bedroom set! They take very great care of their customers and if I could give them more stars I would. We will definitely be coming back!
We ordered a sectional the first week of October 2021. While reading the paperwork we saw a disclaimer stating that our order could potentially take 12-16 weeks to be delivered due to the impacts of covid. After reading that, I said that I would not sign the paperwork if that meant I would be liable for the 10% restocking fee should they fail to meet that delivery timeframe. I was willing to wait 4 months, but anything longer than that and we were going to pass. Here we are in February and the automated system says our order should be available for delivery in 9 to 11 weeks. Every time we speak to a store employee they give us an earlier eta, which never comes to fruition. They just continue to push the eta back every time the expected delivery date comes and goes. I should mention that we have to call the store because our sales rep will not answer our calls or texts. No updates ever, despite the fact they are supposed to follow up and provide an update every 2 weeks or so. Apparently he fell off the face of the planet. After over 4 months of being ignored and then getting the run around from other employees who had no involvement with our purchase, I called to cancel our order. They offered a 10% discount to save the sale and gave us a delivery date sometime in March. I accepted with the condition that if our order got delayed again (for like the 5th time) I would be cancelling my order. They said that they would have to send a check. Instead, they sent the refund directly to our checking account. That would have been nice if they actually refunded us the 10%. Instead, they refunded us $200 with out any explanation why. Not including taxes, the refund should have been around $320. I highly recommend not wasting your time with this company. It’s one thing to have to wait a while for your order, it’s another thing to deal with this. The big selling point was that Ashley is one of the largest furniture stores which means they are able to get inventory a lot faster than other furniture stores. This place has no integrity. Don’t make promises you can’t keep. We were planning on purchasing 2 bedroom sets this year (2022). We will be bringing our business elsewhere.
Ricardo in Midland, Texas was a great salesman. Polite and Curtious.
Mitch was amazing in helping us find our table today, thank you! Herman and Crystal Stanley
When I first walked in I was approached but not pressed too hard! Friendly staff, nice selection, just wish more was in stock! Other than that, I had an overall good experience!
Great service here. Justin actually ran out of the store to catch me as I was driving off because he knew exactly what I wanted and track it to their warehouse. He saved me actually I full night and day of my driving to fort worth and back to Lubbock. I bought the fireplace and promised him future business next week because of his diligences. Thanks Justin!
I was so happy with my visit to Ashley furniture. Alex was so helpful and attentive. I came in looking for a mattress and he was able to give me all of the information and guidance in picking the perfect mattress for me and was never over bearing. Definitely the guy to ask for!
Great experience and can’t wait to get my kitchen table
We purchased a bedroom set at the beginning of August 2021. Was told by the floor lackey (and his manager) that the items were in stock and would be delivered in 6-8weeks. He then said that would be worst case scenario. It is now January 2022 and still don't have our furniture. Paid fully up front and yet 5 months later, we still haven't received our items. Horrible business model. You can't blame this solely on "shipping and COVID" issues.
Right when I walk in a sale rep(Rhyne Valadez)came to ask me if I needed help which I did. He was a super nice dude and very helpful! He made the whole experience very delightful will definitely be coming back in the future just because of him and they're prices on furniture is really good!!!
Moving to the area and the folks at Ashleys just made thing easier for us to make things less stressfull
Dustin was able to help me find a couch!
Best selection of designer furniture in Lubbock. Their showroom has tons of inventory to choose from. Their prices can’t be beat with any other stores in town. Great sales reps on the showroom floor. They will help you find exactly what you need
Adrian Olivarez was really helpful and helped me find exactly what I needed.
Great service. Very helpful and willing to try anything to help us out!
If you're rich shop here, but it isn't for everybody. Sales rep was a little arrogant I bought furniture somewhere else for a much better value.
Rhyne was very helpful and not pushy. Made everything clear and simple.
We visit The store, the sale rep Dustin Ely was great real professional and helpful explain the prices why we needed while we were looking for price range then he let us look around the store without bothering us. we left for a few minutes to do some comparing pricing on other furniture stores so after 30 minutes to an hour we came back to Ashly store look for Dustin and told him that we wanted that dining room set that we had looked before and we purchase it. Thank you Dustin
It’s always a great experience shopping at Ashley store in Lubbock Texas because of the Great customer service I always receive from your sales representative her name is Erika wonderful person who take the time to listen to my projects and what I’m trying to accomplish in my home also excellent and creative ideas and the best part is making thing easy to fit into my budget please extend my appreciation to her for me and is looking forward to do business in the near future thank you
Shopped at many locations but when you feel welcomed like Ryann made the wife and I feel.. you buy when you feel this way. Way to go brother! Excellent customer experience!
Dustin was very helpful and nice. He made sure I found exactly what I was looking for and made my shopping process fast and easy!!
Very helpful and polite. Not pushy but showed us our options.
My mom has been waiting for her furniture for over 11 months on order .an they kept on saying it on order from manufacturer an it on back order an telling her it will be here next month an next month an my mom waited checking patiently an she called yesterday an the said her number was no longer in the system to find out the canceled her order with out notifying her oh it broke my mom's her she been crying all day an in the mean time she's been paying on her order an only got half her order 1sofa she was just heart broken it say on the commercial they look for smiles what about the customers happiness .
I ordered my bedroom set and dining room table back in April. I have only received only my table and bed frame and we were told multiple times that our chest and dresser was gonna be here in December 10 and then I was told my chest was in the warehouse and I had it scheduled for December 3 delivery and it was confirmed. Corporate office took it upon themself to remove me off the delivery schedule and give the product to someone else. I canceled my dresser and chest and tried to have them come pick up the bed frame as well to cancel and thay said they can’t come get the bed frame cus of the 30 day policy. Well this is bad business when they can’t complete the delivery of what you order. How can the 30 day policy work when you can’t complete your order. So now they won’t refund me my money for the bed frame but only for dresser and chest. If I were any of you I wouldn’t buy product from this company they play games with your order and promise you fake lies when it will be there. Worst dam business of my life
Rhyne Valadez is the man! In and out in about 30 minutes.
Very bad experiances from online store. Poor service and customer care service. I felt it's just wastage of money and time. Very admanet people, don't want to listen the customer. I am not recommending anyone for Ashley online.
We recieved real good customer service from Alex as soon as we stepped in the store
Just came from Ashley's love that place.Bought a recliner.Everyone was really nice offered us water while we awaited.Thats where we love to shop.we appreciated their kindness and friendly smiles. Good job to sales people. Sincerely Mrs .Castillo
Huge selection and best prices we’ve found in our town for couches! They’re willing to do anything to fit your budget! Highly recommend going there!
Not reliable at all ordered a bed set on Labor Day(September 6th) and apon signing all the paper work I was told it would come in within 4-6 weeks. It has been almost 4 months later and still nothing ending up canceling my order today. I am never ordering from them again, if you’d actually like to get your furniture and use it would not buy from them 0/5
Awesome experience. The sales team was very busy, but made us feel like we were the only people there!
Jorge from Ashley’s in Lubbock was very respectful and courteous to us from the very beginning. You didn’t feel pressured to purchase anything and he made sure to get us a percentage off from a promotion that we did not even know about. He made sure that we saved money and that we were comfortable with our purchase. Jorge made sure to give us privacy at times to discuss our purchase. This review is based solely on the in store purchase and not the delivery of the items. **EDIT** I changed my 5 star review down to 2 stars because of the delivery and set up of our bed. Delivery person showed up, drilled the screws to the frame of the bed and stripped half of the screws. We called and notified Ashley’s customer service and they reported that they would make a work order and we would hear from them in 1-2 days. It’s been almost a week and we have heard nothing from them. All we needed was for them to replace the screws on the bed so when we move we can take the bed apart but with the screws stripped very horribly, we are unable to do that. The 2 stars are for Jorge the sales person. After we receive our dresser, I am canceling my credit with Ashley’s.
I would not recommend doing business here. I financed a 4 piece couch set and only received 3 pieces. After calling a few times with no luck when I finally got a hold of them they said it would come the following week. Nothing came and no one called. Again I tried to call but no one ever comes to the phone or they hang up mid call and you have to wait other hour or two on hold. Finally got a hold of them another time like 3 weeks later and the lady said my couch would not arrive until October 2021. Keep in mind I bought these couches from January 2021. Ridiculous. Now I’m being forced to pay for a couch I never received or it will destroy my credit score.
I give them a one is because. I applied for a job . They text me and told me to go to their online website and submit and application and I did that. She called me on my cell phone to call her for we can make arrangements to interview. I returned her call and I text her and she NEVER did return my call and nor did I receive an email either. I'm thinking she heard my voice and knew I was african American and didn't want to hire me.
Very pleasant and knowledgeable staff.
They were not overbearing and were helpful when we needed it. We got a great price and quick service.
Mitch Rose at the Lubbock Tx store was exceptional. He listened to our needs and gave us the specific answers and efficient help we needed. Thanks Mitch! We will be back!
Justin was great at helping find the perfect sofa. He found great deals and got us a sofa, same day! Edited: told my couch I order was in stock at the warehouse and that it WILL be delivered within 2 weeks. 1 week later I call to get an update and now it’s not in stock and will be another month before I MIGHT get it. I clarified that I wanted a couch in stock and that would be delivered directly from the warehouse within two weeks. Being a straight liar doesn’t make you a good salesman. Just makes you a liar.
If I could give 0 stars, I would. We ordered furniture in MAY (it is now the middle of November) and still do not have a delivery date. I have 2 sets of furniture that we have been waiting months for with no refund or answers. If you actually want to get your furniture within the same year, I would not order from Ashley. Update to their response I sent all of the information they asked for via text days ago and have not heard a single word. I guess the new system is as good as the old one. This is very sad. People work so hard to buy new furniture. Actually this is probably fraud. When I call, the message says it’s not available to schedule a delivery but might be able to in 17-19 weeks. Agin, we ordered in May and it is now the middle of November. Sadly, I will never order from Ashely again.
They told me as long as I own there furniture they would repair it. Well I only had my table for 6months I now they do not want to fix it when they told me they would ,they did not keep there word ,and the girl in deliver is very rude since you had to rate them I rate them with a zero ,I'm very unhappy with them I would not recommend them they don't stand up to there word I bought my furniture in February 2021 received it in June 2021 update well they still will not fix my table there paint chipped off so I got it fixed and it wasn't ashley furniture that did it so buyers beware there word is about as useless will never by anything from them again
Is absolutely horrible that sells people just try to sell something and give you fake dates that they cannot keep and then when you want your money back good luck I'll try to get it take them about a month just trying to get your money back it is ridiculous and the way they do service is horrible I recommend do not go there go somewhere else this place is horrible Now they're telling me that I cannot get my refund they barely send out my check for a lot of money and I've already been waiting 4 weeks for it and they have the nerves to tell me they just barely send it out today and it might take another 3 to 5 weeks this is the kind of business they do they do it is ridiculous I wish someone would Sue these people for trying to take our money And taking forever to give it back it's crazy how fast they take it and it's crazy how long it takes them to give it back it is ridiculous please no one shop here
Huge Thank You to Jorge! Great customer service. We appreciate it!
me and family live in brownfield so we made it late to Ashley's but was a quick process when I let them know exactly what I wanted, found a modern couch set and got out in time to do other shopping. Thanks Alex
If I could give zero stars I would. Bought a dining table with 6 chairs a month and a half ago. They delivered the table and 5 chairs and told me I would get my 6th chair the following weekend. Well now we are coming up on a month and 3 times they have scheduled the delivery for the chair and all 3 times they never showed up, never called....nothing. I have gone up to the store and have spoken with the sales person who sold me the set, I have called him and texted him and still nothing. Now the salesperson won't even answer my text. This is the worst customer service I have ever experienced. I would NOT recommend the Ashley Store here in Lubbock!
Great and attentive service. Knowledgeable about products and help with finding the best suited furniture for the situation.
Before you buy, you better not need your furnishings for a VERY long time!! I purchased a sofa in April of 2021 was told it would be delivered in 2-6 weeks. It is now November 2021 and I still do not have my sofa. I don’t get any updates and when I call they have given me updated estimated delivery dates, that never happen. Called again today and automated system said try back in 3-5 weeks, customer service was no help either. You can’t cancel and get your money back, which they fail to tell you during the sales process, but it is in the paperwork they hurriedly rush you through. At what point does this become theft by Ashley Furniture?? They could keep extending the estimated delivery date indefinitely or until I just say cancel my order and have to pay a 25% restocking fee and then only get store credit which I will never use because I will never shop here again!
Our sales rep, Justin, was super accommodating and patient as we picked out the right furniture for our home. We really were impressed with the options offered at the store, and the shorter shipping times even during the current supply shortage.
Rhyne was GREAT! he helped us get a couple items and at a great deal!! He was informative and very helpful!
Mitch and Dustin were very helpful, patient, and knowledgeable. All furniture was above our expectations. Would recommend to friends and family.
Had great experience...alot to choose from...informative salesman
Have been waiting for a love seat that they have been fixing for 3 months. I call and I get put on hold or have been told that they will call back. Where can I get a real answer about that?!?!??
I bought my home furniture from here. Anything in store if you see is good but when I order online in store that furniture was not Ashley. I really disappointed. But in store good furniture and helpful and friendly staff.
The sales guy was awesome! Very friendly and helpful!!! This was my second time buying at Ashley and I’ll def. Go back for any and all my furniture needs and wants!!!
Alex in the bedding department was very knowledgeable and we look forward to getting our new mattress!
Welcoming staff. Nice assortment of things.
Went during the Labor Day sale to buy a sectional. Spoke to the salesman about a sectional that we really liked. I was told that the couches wouldn’t be ready and shipped to us until Oct 25th. I guess the salesman saw the hesitation and then stated, Or you can get them sooner. After some conversation we decided that we could wait until Oct 25th for the set of couches especially since the salesman stated the “Or sooner” to us. Around The second week of Oct we get a notification that the sectional wouldn’t not be shipped to us until Dec 30- Jan. This most certainly was not the agreement we had in place when I purchased the sectional. Tried calling the store several times (They don’t answer the phone, then went to the store) to discuss a refund. Well ended up having to pay 300 and something dollars to cancel furniture that was not available and had not been made yet, But I guess. I just know we will not ever shop at Ashley’s again.
The salesperson, Ryan V was very professional and efficient as well as personable!
Worked Dustin and he was great. Glad I came here.
Horrible management, very unprofessional customer service! We purchased a living room set our delivery date changed and no one care to notify us. The manager didn't even seem to care. He said the sales person who took care us had quit and obviously no followed up on those orders. Very disappointing.we canceled our order but had to pay a 10% cancelation fee. This is ridiculous and so frustrating.
Ask for Rhyne; he’s the best!
Great experience at this location: excellent customer service.
The staff is amazing and so friendly and knowledgeable. They always go above and beyond for me
Dustin did a great job of pairing me up with my sofa! I love that he kept in touch with me the whole time, and he got it to me pretty quick! Thank You Ashley Homestore!
I truly enjoyed my experience at this furniture store. The whole staff made us feel like they were truly interested in our wants for our home. The manager conducts himself in such a manner that he brings peace and comfort in what we chose for our home. I will definitely be coming back to this store.
Rhynne’s product knowledge was amazing! Made it so much easier
Love this store most amazing manager Doug has such a great compassion for his customers he helped me get exactly what I needed in making my living room look amazing this is my forever place to get my furniture everyone was very professional I give them 10 stars again thank you all and Doug for making my experience so great will most definitely recommend you guys to everyone
If you don't want your furniture for 4 months after purchased and then don't want the delivery guy calling you at 5:30 in the morning repeatedly until you answer then ringing your doorbell at 6:15 in the morning even though these times are way earlier than estimated delivery times... THEN DON'T SHOP HERE! I'VE BEEN A LONG TIME CUSTOMER AND WILL NEVER PURCHASE ANYTHING FROM ASHLEY AGAIN!
Amazing customer service
Stop by Ashley Furniture while on vacation there in Lubbock and was greeted by Alex, he was friendly and very knowledgeable and assisted us in picking out the best entertainment center for our home and budget :) The entire staff and process was a pleasure to work with from start to finish!!! Plus, when furniture was delivered back in Tennessee, it was PERFECT!!!!
Great service in Lubbock, TX
I had an easy experience when looking for a coffee table. Alex B was professional, polite and extremely helpful.
Most amazing experience of my life. My salesman AB was extremely professional and kind. He waiting on me even after I walked out to grab something and still showed me undeserved kindness. This young man made my day, will definitely buy again.
Came in just to look around but I wasn’t harassed like in other stores. Great environment.
Overall a great experience. My salesperson was really attentive and even got my kids balloons while we shopped. Some of my furniture was delayed but that seems to be happening a lot of places right now. Alex called to let me know about the delay and even offered to help me find furniture that would be here sooner. Definitely recommend shopping here.
The wait for my furniture was long, but I appreciate my salesman Nicho staying in constant communication with me. Now I know he wasn't just interested in a sale.
I think they did a great job! Nicho was rude but still gave me a great price!!
Very friendly and they were able to get my whole bedroom set very quickly!!! Justin did a great job and had wonderful communication skills!!
Low pricing compared to surrounding stores, Lots of options. Knowledgeable salesman to work with. Johnny was great
Fast delivery and very professional sales staff
Very kind and helpful staff. I was able to get a 20% discount and saved $1000 vs online; in addition to adding a bench to our bedroom set. Our 6 piece bedroom set was less than $4,000 which we couldn't find anywhere else. The only downside is that our set will take 3.5 months to get because of shortages. I would recommend Ashley's.
Dustin was patient and helpful while my wife and I found the furniture we needed for our house. Great place!
I ordered a $5,000 couch paid in full and was told the delivery would be 8-10 weeks out, and actually ended up being over 20 weeks. I would not have made this purchase if I knew that was the case. Update: another 8 weeks. Called and the delivery is scheduled 9-11 weeks out now. I did move the review from 1 to 3 stars as the customer service was helpful and I did receive a refund for my purchase.
Awesome furniture store. Sales staff were all "low pressure" types who didn't follow us around the store. Johnny, who wrote up our purchase (a fantastic sectional sofa) was great! Highly recommend this outlet!
Alex Brown was most helpful. I was in and out of the store in record time…just as I needed to be.
Absolutely the most terrible customer service of any furniture store we have used. Reviewing Doug, and management at Ashley's in Lubbock TX. We purchased a dining table set as well as the warranty for the entire set. When we went to redeem the warranty we were told they no longer carried those items. Now we have a credit card payment on items that we paid full price + additional warranty on with no option for refund on either of those purchases. My reason for reviewing the indicated gentlemen is for their extreme lack of professionalism. From interrupting us while explaining our issue, to hanging up on us, to refusing to answer our repeated phone call. We drove six hours to the location to resolve the issue at which the representative in store, Jake, issued us a refund to our card that was never processed and with payments demands persisting. Now we are getting the run-around and have received the most unpleasant experience from Doug himself. Buying furniture should never be as complicated and unpleasant as it has been with Ashley's. Although, we offer high praise for Jake L. for his dedication to resolving our issue no matter how difficult the rest of the staff has been he has continued to find the answers to all of our questions. We are currently waiting for contact from the finance department for a resolution. Thank you Jake for your hard work!
Very helpful and they were able to order exactly what I wanted!
Amazing experience! Everyone was so accommodating and extremely helpful to all questions asked.
If I could give zero stars I would. When I bought my furniture in mid-April, I was told 3 months MAX. On a signed paper from my store rep. Here we are - MIDDLE OF SEPTEMBER - still do not have a complete set. Never ye mind, you can't get through on customer service. Also, when they delivered the first part of my order, they not only broke some of my personal, already owned furniture, but they damaged the new piece and had to take it back. It's very discouraging. And regardless of how many times I reach out, I get told it will be ANOTHER 18-21 WEEKS before my furniture will be able to be delivered. Save your money, and your time, and your sanity, and shop somewhere else.
If I could give this place zero stars I would. I waited for my bedroom set for nearly 6 months and then was told it would be another 12 weeks before i would get it in. This is the 4th time the delivery has been pushed back. Ended up canceling the order. Waste of time and money. Go somewhere else and save yourself the trouble. The people are not helpful at all when it comes to helping resolve an issue.
Thought would be great place to get furniture, but the whole experience was just horrible. Placed order in May, was told 4-6 weeks, then couple more weeks, now have been told November. My wife called and they told her December at which point she asked to speak to the manager. The receptionist did not seem very helpful as she gave my wife runaround about being busy with customers. Manager was even worse as like he didn't care about trying to resolve our issues. They were all a joke. Bad business
Spent almost $10,000 on a bedroom set and a sectional. It took 2 months to get.. Upon delivery bedroom set was broke. They sent someone to fix and they half way fixed it. Then 9 months later the welds on the metal rods in sectional brake. Called to get fixed and was told after 6 months I would have to pay to have fixed. They used to do great work but there quality and customer service has really gone down hill. I promise no one in my family or any one I know will never buy from them again.
Great people great prices
Worst experience ever in Lubbock Texas! Order in April 2021. Still can't get my furniture. 5 times I got an expected delivery date..never happened. Last time the salesman guaranteed delivery...now he is taking it back. Manager refused to speak to me on phone. Salesman never calls me back. Now I hav to drive an hr to go back ther in person. Cancel my order and get my money back in 6 weeks. How can managers take no pride in how business is conducted? Worst customer service ever!
Trevor helped me get a couch and a love seat that are pretty and functional with a two year old. Knocked it out if the park with the blue stain resistant couches! I still love them and Trevor made me feel like the only customer in the store. He did not rush me at all!
They were absolutely amazing! They were very friendly. They allowed us to look without hovering while we picked out what we liked and then worked to get us the beat deals they could. We will definitely continue to use Ashley’s for our future furniture needs!
Have heard some horror stories about Ashley Furniture, but found a great deal on a new bedroom suite for our son. It was a super easy buying process, I will update if/after we receive the furniture. Update 3 months later….. we ordered the bedroom suite for my son on 9/9/21 it was supposed to be here 11/9/21. Haven’t heard anything and today 12/6/21 decided to go into the store to see what was going on. They said the furniture “should” be here in February. THATS A 6 MONTH TURNAROUND!! Asked for a refund and they said it would be refunded within 72 hours. Went to Bob Mills, got a better deal and picked it up same day. Never again Ashley Furniture- you should be ashamed of yourself! Will update again if and when we actually get our refund.
This is the worst service I have received I ordered my daughters bedroom set around memorial day spending $1,500.00 have yet to this day September 8 received anything or got a phone calls to give me a refund or to pick different merchandise said they have available.I also called the store and waited on the phone on hold extended time this is the worst customer service that I have received. I’ve tried calling customer care they also tell you to call the store.
We bought three bedroom frames and head boards, one king and two queen back in May were told our products would be in by June and didnt get our stuff until July.. two of the queen frames were broken and and missing parts.. We went to the Ashleys Store to talk to the manager about picking up there broken products so we can just get our refund back and were ignored by management completely.. And we have yet to hear from anybody about picking up there broken products so we can get our refund back..Its very sad when we paid for our furniture in full expecting good customer service and good quality furniture and this is how we are treated..
Customer service was top notch! Everyone who works there is so nice and friendly. Would totally recommend for purchasing furniture.
Exceptional customer service. Salesman had an answer to every question that I had. Very very helpful!!
UPDATE: After our purchase was delayed over three months, we requested to cancel the order and receive a refund. It has now been three weeks since that conversation and still, we have yet to receive our money back. To make matters worse, I have been trying to call the store and the auto-attendant isn't working, so I can't get in touch with anyone in the store. When I call the customer service number, I'm told the Lubbock store is not corporate, so I have to get in touch with someone from the store to help me. I have reached out on Facebook messenger - silence. I tried to reach out to the Instagram link provided on Facebook - broken. I have sent an email to the gmail address provided on Facebook - no response. I have just resorted to trying to find a manager on LinkedIn in a desperate attempt to get our money back. I have no words for the level of poor service we have received from this store. INITIAL POST: So disappointed. We were told by the store manager we would have our king mattress, box spring and king size bed within 4-6 weeks of purchase. 9 weeks later, we were told the order is delayed, for the third time, another 8 weeks. Now they are giving us the run around saying it will be another three days until someone from their cancellation department can cancel the order. I have always shopped at Ashley, but unfortunately their service has gone 1000% downhill.
Thank you for being so patient with me, explaining the products and policies.
It was a month between when I looked at the furniture and purchased it. My sales person, Daryl, was very helpful, super friendly and completely no pressure. When I decided to buy, I contacted him and he was able to help me make my purchase without having to go back to the store. The whole experience, from start to finish, was low-key, no stress and enjoyable. There was a good selection at the store. I highly recommend Daryl as your sales person and highly recommend you go sit with your potential furniture before purchasing.
Found just the recliner we need. Was on sale and will del in one week. Salesman outstanding.
Came in not expecting to purchase a couch but felt extremely welcome and taken care of that decided to go ahead with it. The staff was super nice and helpful !
Let me just start by saying the salesman are anything but truthful and solely there to make money and blatantly lie to your face to make their pockets deeper. I have purchased thousands of dollars worth of furniture from this company and never had an issue until now. I went in to Ashley to look for a Sofa and was told by the manager if i had bought the sofa he would have it expedited and i'd have it well before I moved into my house (end of July). Mind you I bought this sofa at the beginning of April and didn't receive one single update until I called last week (end of July). I was promised when I called that it was getting delivered July 24th and that I would receive a call next day to set up delivery. I received no call about delivery so I called them myself and was told my sofa wasn't arriving until October 30th when I was promised on multiple occasions end of July. The delivery just keeps getting push and I'm convinced I'm not going to get this mass produced sofa until a year after. ***UPDATE SEPTEMBER 2ND STILL NOTHING***
Just purchased a mattress 8/2021, Salesman was very helpful but will see how delivery turns out and see in the future if product promises that were made come through.
Very rude woman in front desk- I asked her to help and she said no. Lady with an accent. The whole time she was on her phone, the whole time. Kat helped me out- very nice lady, she was very busy, she still helped me, while the other lady sat at her desk and played on her phone.
Josh was super knowledgeable. He was NOT a pushy salesman. I haven’t shopped at Ashley in about a decade because the last time I was in there I was hounded by sales people. Not a good experience. I even got a whole lesson on mattresses from Josh. I will definitely come visit Josh again when we need a new bed! My attitude of Ashley has been changed. Good job y’all!
Jorge provided us with exceptional service. He didn’t bombard us with offers or deals and when we were ready to purchase the sofa we were interested in, he made sure to give us the details and information we needed.
Do NOT recommend! We ordered furniture in The beginning of May. At the time, the salesman said it would be 6-8 weeks for delivery. We received part of our furniture in July and are still waiting for the rest. Every time we ask, they give us a date (like now they are saying mid-October) only for it to come and go. We have part of a sectional that looks stupid because we are missing the main pieces. I will never buy from again. And their customer service is horrible!!!
One star is the lowest it allows… 3 months nearly without our furniture arriving… over a month still until their expected arrival date. This store has lots of selection but does not have any of it. Will never shop here again. I hope to have my dining table (ordered first week of June) by thanksgiving at this point. Update: Just been informed that neither my couch nor my table will be available until mid December… this store is officially the worst place to do business. Update 2: everything delivered… 7 months after ordering… table had cracks and still waiting for a service tech to show… couch has a broken chaise… waiting on them to replace that. 100% never shop from this company.
Just based on the staff this store is awesome they were friendly and helpful Ashley's is Ashley's but the staff makes this store worth going to.
I ordered two sofas and paid in full but I have been waiting for a month. I'm told I need to wait 5 more weeks. That's bad business. I'll keep updating. Update: my sofas are delivered after 3 months of purchase. White glove delivery they sold me is nothing. They were supposed to carry my all sofas to my other room but they didn't do it. Also one of the sofa has a little bit problem but I don't want to return it. Because they are not delivering 😒 So overall it was awful experience.
Great service
We had a great experience today in Ashely Furniture With a Team Member : Name Justin at the Lubbock Texas branch We enjoyed his Customer service!!!!!!!
Worst business I have ever dealt with
Experience was good. Trevor was tons of help and a pleasure to work with. Let’s see if they deliver within the estimated time period. The other reviews aren’t too promising, but let’s see if we can get them a positive one. The countdown has begun - I’ll keep you posted.
If you're thinking about buying furniture from here...DON'T, unless you want it half of a year later!!!! If I could give them 0 stars I would. They are QUICK to take your money but do not really care to give you your product. I have called weekly to get an update on the delivery of the rest of our sectional and they keep pushing it back. They state that they recently just went through a conversion and that's why it is taking so long but I bought this months in advance before their conversion. They keep giving me the run around about why my delivery date keeps getting pushed back. The store does not answer their phone so then it gets transferred to customer service elsewhere and when asked to speak to the Lubbock location they make you call again and the process starts all over. Then when I actually got ahold of the Lubbock location then put me on hold for 40 minutes so I tried calling with a different number and they answered. They said they were gonna give us a partial refund for the inconvenience but that was a month ago and we still have not received the check. Please save your time and money and do not shop here. VERY VERY FRUSTRATED!!!
Ordered furniture and paid for it a month ago. They have changed the delivery date twice. We went into the store to make sure the new date is correct and they tell us the order is still placed but delivery has been zeroed out. They are not sure why but they hope to have it delivered by the end of the year. I tell them to cancel the order and all at once they have most of the order and can deliver that in a week. We had to change the couch because they did not have one in stock. When we pick out a new couch and pay another $1000.00 they then ask when we are going to pick it up after paying for delivery. As we are leaving the manager tells us they overcharged us and we now have a store credit. Somehow they are unable to refund the credit back. This store staff has no knowledge of customer service.
Best furniture store in lubbock. The head csr Kat will make sure you have everything you need
Worse place to buy furniture rude people ordered some furniture waited for 2 months nothing went to go talk to management they told me it was discontinued got my money back and went to Bob Mills and they took care of me I'll never do business with Ashley's go to Bob Mills great honest people
Paid for a sectional and was told delivery would be in 3-4 weeks. Four weeks later, I have to contact them (of course) about the delivery. They respond that the sectional purchased was discontinued and would not be delivered. I could choose something else and wait or wait 3 weeks for a refund. Selling things they don’t have and never intend to deliver. Keeping my money as long as possible. Basically kiting. UPDATE: We were told that since we paid with a debit card, they could credit our checking account back. They would put a rush on it and definitely be refunded within 10 business days—instead of waiting 3 weeks for a check to issue. During a communication they indicated I had received my refund deposit on 8-9-21. This was not the case. No deposit and nothing pending with the bank. I made inquiry. Explained this way: We meant to say the refund had been authorized on 8-9-21. It will hit your bank by 8-16-21. I asked for proof of that credit. Instead I got an email today (8-14-21) saying that due to a “merger of franchises” they had been forced to send me a paper check, which had been mailed on 8-12-21. So NO ONE has any idea what is happening and they will LIE to you at the drop of a hat. I have NO CONFIDENCE that a check has been mailed, because they’ve lied about every other detail in this refund process. And don’t be fooled by the placating responses….they don’t care at all. The apologies are lip service. When you do contact them to dig further into the situation, you get the same dodge-duck-dip-dive-dodge lies and excuses that you got before. This has to be criminal.
Ordered a loveseat July 16. Was told it would arrive around the 1st of August. I recently went through this with another company and item was delayed 6 months so I specifically asked about how long! Well August 1 went to December 14! Salesman not helpful at all with situation! Left a message August 4….still haven’t heard from him! Took my business elsewhere! AND I have found a loveseat in stock already!
Great customer service. Rhyne was phenomenal ! There were several options for financing and pickup/delivery. All around great store and amazing customer experience. Rhyne did great and did everything possible to get us into every piece of furniture we wanted. We got a living room set, dining set and entertainment center. He was patient and attentive could not of given us better customer service. Overall great service, couldn’t be happier with this store! Go see RHYNE !! You won’t regret it!
If I could give them ZERO stars I would. The lack of communication and overall organization is AWFUL. We got a couch in MAY they said it would be delivered in JUNE. It came in JULY. However it wasn't the FULL SECTIONAL. So then NO ONE called to give and updates to where our missing section was. We are being told END OF SEPTEMBER! We have just left this store and told them they have 10 days or they can come and pick it the incomplete sectional. They had the audacity to ask for PAYMENT! Horrible service!. Lesson Learned and NEVER AGAIN!
I used to think Ashley's furniture was number 1 against all other furniture stores. I don't know what the hell happened to this company, but there's not one good thing I can say about them. If you are smart and decided to look at the reviews before going like I should have, know this. The salespeople will say 1 monthish, but they know that it's not coming in until probable 4-5 months. The sales associates tell you to text them for questions or status on order. But once you get close to your initial "estimated" date, those associates will not be answering your texts. So now I have wasted my time and money on a sofa that has a new estimated date of the next 2-3 months. I regrettably chose to go with Ashley's furniture because of past experiences with my family. So please, before you think about buying some furniture at any Ashley's furniture store, look elsewhere because you will be displeased here.
Only shop here if you don't want to get what you paid for. I ordered a bedroom set in November of 2020 and still waiting for part of it. Everytime two weeks I visit, the customer service tells me it will be week after next. Been that way since January of 2021. They offer no help. They want their money real quick but can't deliver product. Terrible company, terrible customer service.
Phenomenal experience, stunning customer service and interpersonal communication. Keaton helped me purchase a fabulous leather sofa and his professionalism and good attitude fostered a comfortable environment and made the process easy. Definitely would recommend again.
Been waiting for a while. To many broken promises. When I went in on Thursday. I found out that I was not the only one that has been waiting for furniture. People been waiting since January 2021. They sure did not hesitate to take our money though. So we are still waiting for some kind of solution. Still no furniture or they give me the run around for a refund. So if you do want furniture. Bob mills is the place to go. Or even Big Lots. DO NOT GIVE THIS COMPANY ONE CENT!!!
Excellent service and great prices with quality furniture
Ask for Rhyne he gives the best customer service!
Poor customer service poor furniture does not deliver or fix items when said and items are always unavailable and sectionals are delivered in pieces the delivery guys did not put them together and I only got a partial delivery I will never shop at Ashley furniture ever ever again
This is the third time I have made a purchase with this Ashley’s, and I have never been disappointed with the service. Alex was such an incredible help, and got me everything that I needed. Will definitely be returning!
Really pleasant experience overall. I was dreading getting “sold” to, but the salesman was great and helped me get exactly what I was looking for at a reasonable price point.
They took great care of me here. They were working after hours to get me the couch that i wanted. I was very pleased with the service and plan on going back for any of my furniture needs
The service was great and got a chair I loved.
Well me and my wife and our kids went to go look for furniture and we found a set that we like and you may not purchase cash my finance they said it would take six to eight weeks he said that's just fine, we're moving and I have some getting remodel so when we were ready for before 4th of July they said it was a hose on the fabric so I said it will be delivered and the middle of July at this point we went and Cancel Monday and they said to be 2 to 5 days to go back on my card I just went in there and they say they are suppose to write up a check so we have to wait another two to three weeks on a check very unprofessional
DO NOT BUY FROM HERE!!! I ordered just a few pieces of furniture and was told 3-6 weeks. It's been more than 12 weeks. I asked for a refund and the customer service representatives are VERY unprofessional. I was told I would get a check for my refund and someone will call me regarding that check. It's been TWO weeks since then and nothing. I call today and guess what? They can't check the status of my refund?! This place is a joke.
If I could give zero stars I definitely would. We order a bed set on February 2021, and to this day we have not received absolutely anything. I keep calling and they just tell me 2 more weeks every time, not to mention the hold time is over an hour. This is absolutely ridiculous I will not be shopping here anymore and I don’t recommend anyone does.
Purchased furniture from TREVOR on Memorial Day weekend, was PROMISED to have the couch in by our move in date and was marked in purchase notes. Move in date was July 1, no furniture, once again PROMISED by the end of July that our couches would be available, another flat lie. Couches will not be delivered until December we are being told now. We do not recommend to do any furniture shopping here especially from TREVOR. Terrible experience just to get a deposit and no trace of customer service. Highly disappointed.
Can someone PLEASE tell me why furniture takes so long to recieve!!!!!!?????? Not sure I will buy anything else from Ashley's future.. I am sure I am not the only one who has been waitimg so long for one piece of furniture.
Made a purchase of bedset and sectional couch 5/27/2021 paid in full, my order had a rush order delivery to me because of a mistake they made on there end. I had to call multiple times for them to finally be able to deliver me half my bedset we r now 7/26/2021 today was promised the full order of sectional and rest of bedset and nothing I called about an hour ago just to be told my couches wouldn’t be in till December and rest of bedset not till September???? They then proceeded to tell me they would contact me in 48 hours with up date?? This is ridiculous at this point!
This furniture store is a fraud, a lie shop. I ordered furniture on March 10th. I didn't receive it today, July 24th. You lied to me three times, and they still tell me I can get the table in two weeks. I will never buy it at this furniture store again.
Update 8/9/21: Still no parts, followed up on parts....parts ordered 🤣, but still not shipped.. So basically, you're now saying it takes a month after you order? Which is now turning into atleast 2 months since my substandard furniture was delivered. Does your company really think this is acceptable customer service? Update: Furniture delivered a month ago...one bed missing 8 bolts and they couldn't finish assembly. They ordered parts to be delivered to my home. Still no parts... bed unassembled in middle of floor. I purchased 2 bedrooms sets at the Lubbock store, in February 2021. Still have no furniture. I received an update about 2 months ago, from delivery office but nothing since. Can't get through on their awful delivery customer service line. Was #21 on hold one day. Two days ago, #31 in line, decided to wait-them-out on speakerphone. Call answered after over an hour, rep got my phone number and put me on hold to check my account, then call cut off! The idiot had my phone number and didn't even bother to try to call me back. Don't even think about getting a refund...they don't, under any circumstance. They refuse to refund despite their awful service and inability to deliver what they sell. (I must say this review is for the Lubbock store. I've purchased from Ashley Furniture in CollegeStation, TX and The Woodlands, TX and received great service.)
Nothing but a nightmare dealing with this place! Promises not kept. Customer services not attentive. Can never get in touch with anyone by phone. Overall a nightmare.
We bought a sofa and a loveseat almost 3 months ago at Ashley’s Furniture in Lubbock, TX and have not received it. We decided to get our money back because we cannot keep waiting. I went to the store, gave them my receipt and my debit card and they told me I would get a check in the mail in 3 weeks, possibly a month!! The waiting game continues! I have never experience such awful service with any other furniture store. We will never buy anything from them again!!!
DO NOT BUY FROM THIS COMPANY!! I bought a sectional from them several months ago and they still have not delivered it. They originally told me it would be 4-6 weeks. Every time I call them they just push it back another 4-6 weeks. Customer service is terrible. I got a call and a voicemail saying that they are ready to schedule my delivery and I immediately called them back and they said it is not in stock and that it will be a few more weeks. I bought this sectional in March and it is now July AND they are telling me now I won’t be getting it until late September!
I will never ever buy something from this horrible store. They are absolutely disrespectful, unprofessional and arrogant, delivery time is extremely slow! I ordered it in May, have been told that it takes about 4-6 weeks. I paid the full price and still waiting for my order! The customer center doesn’t care! Shame on you!!!! Read the reviews of all the customers! Do something!!!! Update: I did it many times! Called about 10x, sent email 4x, visited the store 3x. You scheduled the delivery on June 25th, than rescheduled on July 13th, July 24th, and the last reschedule was October 4th. I paid 2,600$ for nothing.
Update: 7/21/21 Went in today to find out there is a NEW manager. Still couldn’t resolve our issue. I asked for a number so I could speak to him directly instead of explaining myself to every customer service agent I get. He gave me customer service number again and told me he didn’t have an extension to get ahold of him. I called customer service just now and asked to speak to him and of course they can’t see employee names at locations to transfer me directly. I just got transferred to the same automated system with no answer to leave a voicemail that never gets returned. Ordered 2 bedroom sets on April 15, 2021 and have not received either one yet. Every time I call it’s at least a 45 minute hold to get told that not all the pieces are in and for the date to get pushed back. Really regret coming here for our furniture.
I like the furniture I bought however it took longer than expected which I get BUT I am still waiting on two pieces that I ordered in March! I would be far more understanding but staff never answers the phones. They never call back. I physically have to show up to the customer service desk to get any update. The last update I got was last month was expecting the last two pieces to be here the last week of June. We are going into mid July. I just want my living room furniture set to be complete. I paid in all CASH! I have nothing outstanding and apparently this is a “Rush Delivery”. I’m losing quite a bit of patience.
After you order your furniture you dont get it until 6 months after, even tho they constantly tell you you'll have it soon
The customer service we received when we purchased our furniture was top notch. They were super helpful and accommodating. I'm only able to give a one star review because I wouldn't recommend to anyone to purchase furniture from here. We purchased our sectional on May 22nd, and we have yet to receive it. When we call to check on our order, they keep pushing the date back on when we should receive it. They are now giving us a date of August 1st, but I'm very doubtful it will be ready then. When my husband went to the store to ask about our sectional, there was another customer who was experiencing the same problems. The salesmen could absolutely care less that it's so delayed.
4/29/2021 still waiting for delivery, I call the don’t respond, I call I wait and wait, just to get disconnected. Breach of contract
Don't waste you time at Ashley's i ordered a full bedroom set the 15 may and they told me that from 2-6 weeks they would deliver it and still nothing every time i call its just a bunch of excuses its been over 6 months now
If I could take stars away I would. I purchased and paid in full for bedroom furniture in March 2021. We were told May 2021. It is now July 2021 and we are being told August. What a disappointment and run around. There is no explanation of why they have such a subpar system. Disappointing. Frustrating. Unacceptable.
I have had a very poor experience. I was told by the Customer Service call center representative that the our sales rep, Trevor, blatantly lied to us about delivery date “just to make a sale”. They also still wrote down the wrong phone number for us after I corrected it 3 times. Overall very poor experience and now I’m waiting for furniture that is 6 weeks later than the date we were “promised” by the sales rep.
Staff was a little pushy and creepy. Think I'll stick ti Gallery
I am happy with the furniture but customer service is horrendous. I had an electrical issue with my end table. The table had a unit with 2 outlets and 2 USB ports that blew out my living room TWICE once I touched the cord to the outlet. They replaced the electrical unit but after 2 weeks my USB ports aren't working so I called 3 times, they said I have to hire an electrician to check my electricy after you blew up my living room twice!. Seriously it's your faulty ports that aren't working properly. Never again Ashley!!
We bought our dining room furniture from Ashley’s in Lubbock Texas. Staff was very Attentive. However it has been 7 weeks and only have two chairs. Called customer service stayed on hold for 49 minutes before I was helped. Only to be told it would probably be another 3 weeks!!!! Meanwhile I am without dining room furniture with a retirement party in 2 weeks! Ughhhh!
Make sure you ask for all the deals and discounts
Negative google reviews seem to get faster responses than trying customer service on the phone (41 in queue) Much like everyone else made my purchase months ago and still have not been delivered all of the pieces with zero communication from store. 4 out of 6 pieces of my sectional delivered about a month ago and was told then "sometime in June" for the rest. Also still waiting on my tv voucher as well.
They were friendly at first. They told me 2-6 weeks for my furniture. Then they told me 12 weeks. Then I tried to cancel my order and they said it would be here the following week. They lied about having some of my pieces. I am getting a refund because now no one can tell me when my furniture will be available and I am tired of waiting. Will not shop here again.
Been waiting for my furniture for six months and nothing I’m waiting to talk to somebody for a whole hour
Absolute worst company to purchase furniture from. We've been told 3 different delivery dates and still have yet to receive anything after 2 months. When I called and spoke to the distribution center they informed me that the product was not out of stock and was located in California. However, when pressed about the holdup they could not give an explanation as to why they have failed to deliver anything. They offered in store credit which does nothing for me seeing as they have yet to deliver on the goods I already paid for. They were very quick to close and finalize purchase, but the salesman, Mitch, blatantly ignored calls from me until I called from a different number in which he answered very quickly. Customer service is a joke and I will not be going back here. After discussing my situation with some neighbors it would seem I'm not the only one with a bad taste in my mouth as many of them have sworn to never go there again after their experiences.
We have been waiting way to long! I used cash to pay for my 2000 dollar couch and we still have nothing! No one answers the phones! We been told it should have been in almost a month ago ..I want my stuff or I'm getting legal advice or my money back! Sales guy was great but that don't get me my couch faster
We ordered a sectional and ottoman back in December 2020 and we were told it would take 6 weeks to get here which we understand. Well 3 months later still no sectional or not even a phone call. Finally in March received half our sectional and ottoman but now it’s been another 4 months still have not received our other half and when we call they give us a date and then no call back to verify delivery so then we call back and wait for over an hr or leave a call back number which they don’t call back at all and if we do get a hold of someone the date changes. Then try and call the sales man that sold us the sectional and he doesn’t return phone call , left several messages. It is 6/25/2021 and we still have not received our other half but they are still taking the payment out every month. All in all we will never do business with Ashley’s again poor customer service and sales, no communication at all.
WARNING DO NOT BUY FROM ASHLEYS, horrible, first of all I purchased a bed and was told it was in stock, needless to say we’ve been sleeping on the floor for 8 weeks. No one answers the phone, there’s no way to inquire about your delivery. I finally called HR ( that was the only person who answered) and come to find out our bed is just sitting at the warehouse. I will never shop here again. BOYCOTT ASHLEYS.
My wife and I was just looking for some new furniture. We walked in and Corina greeted us, she was very helpful and very professional. Well we found some furniture and liked it. So we bought it. They said 6 to 8 weeks for it to arrive. Well they now have one piece of twelve pieces. Where and when will the rest arrive?
Please think before you purchase anything from Ashley Furniture. We ordered our furniture back in January and was told it had a 2 month lead time. It's been 6 months and still no furniture. The worst part is the constant lying from the store and customer service. We've been told for 4 months it will be next week, we are only waiting on a few things and it will be all in on June 21st. We called this morning to set up delivery and they said none of it was in. They will lie right to your face with no regard.
I will never buy here again. I went in to buy everything for my new house. Mitch told me my furniture would be here in two weeks. When I was getting the paperwork, they said 2-6 weeks. I told him that is not what he told me, and he said it’ll be here… I ordered on May 17th. It is June 21st and I have never even received a call from Ashley. I called twice and was told eight weeks before it would come in, and then the second time was told it would be in the next week and they would deliver the pieces separately as they arrived. I was completely lied to in order to make a sale. I sold all my furniture before moving because I was told it would be here and now I have no couches, chairs, or dining room table. I have had three people tell me in the last week that they could have told me to never go to Ashley. Wish I would have known.
Everyone is so nice here and they helped me pick the cutest bed set for my daughter. Thank you Carina
it took us over 6 months to get our furniture. every time we tried to call customer service we were on hold for hours on end. never shopping here again. we ordered a couch and wedge chair. when they got our couch they didn't have our wedge chair yet. when they got the wedge chair, they told us that the couch had been damaged WHILE THEY HAD IT. we had to wait even LONGER for them to get the new couch in. really wasn't worth it.
Worst furniture experience we have had!! We have bought from Ashely before (not the Lubbock location thank goodness) and had success with actually getting the furniture and being able to do a successful refund. We bought a loveseat on 3/30/21, as of today, 6/18/21, we do not have the loveseat. (The reason this specific loveseat is so important is because I have extremely bad back problems and need a recliner to sleep in). We are pretty reasonable people so when we purchased the loveseat, in full, no financing, for $1500, we signed the paperwork stating we understood it could take 2-6 weeks for our product and there is a return policy that you will only receive 75% of your money back and it will be in store credit. Week 4 got here, we had not heard anything so we went down to the store to get an update because we could not get through on the store line to speak to anyone and we would be moving in a few weeks. The girl at the front counter informed us it was to be there at the end of that week. Perfect! Week 5 got here, no word. My husband calls and sits on hold for over 30 minutes and has to hang up before speaking to someone. He has to wait a couple days to call back, sits on hold for 22 minutes before speaking with someone. We are now informed it will be there at the end of the next week. We aren't the happiest, but we get things don't always happen on time. Week 7 gets here, no word from Ashely. We give a little more time because we are trying to be reasonable. Week 8, still no word!! It was a pretty big store, there were A LOT of employees the day we were in and we even purchased our loveseat from a manager...I figure someone could have taken 5 minutes out of their day to notify us of something...anything...,but nothing. They already got our money and have us in an agreement to make sure we don't ask for it back. My husband calls again, twice again because he can't get through... We are told another frame. My husband asks to speak to a manager and was told they were all in a meeting and weren't available. **At this point we live 5 hours away so we can't just go down there and my husband works 6 days week. The purchase is in his name** Week 9...we still have not heard from them. My husband calls again. We are once again informed that the loveseat still has not made it because it is coming from California...we are in West Texas- at this point I could have pulled the loveseat on a wagon while walking back from California. So we are given another date for the next week and there still is no manager. Week 11...no word!!! My husband calls He asks to speak to a manager, the person on the phone informed him he is the manager. Perfect! The manager informed us the loveseat should be here in the middle of June (it was the 9th already...do you mean the 15th because that is the middle of June, in 6 days!). He also informes us, once again, that the loveseat is coming from California. Again, what is the method of transportation from CA to TX, a pack mule?! The manager at this point said he would give be us a refund (not sure if it is the 75% or 100% because it is a moot point), but my husband has to be there in person. Again, we no longer live there and my husband has one day off and we only bought from that location because the time frame we were giving and is printed on the receipt was plenty of time to get this. My husband asked if a week from this time (which would have been Wed, 6/16) if he could receive a call with an update. The manager pleasantly agreed and asked what time he would like the call, took down all the info etc... Week 12...6/16 came...no call!! At no point in any of this has one single person reached out to update us and the only info we get is "it is coming from California". We were told this past time that "we go based on the info we get from the manufacturer"...well, I didn't get my loveseat from the manufacturer, I purchased it from Ashely where I received a timeline of 2-6 weeks with no other info!!!
Edit" bumped the review down to 1 star from 2. The shipping date keeps getting pushed back. I highly suggest finding somewhere else to get furniture. (From their official customer support "Our average delivery time frame is 8-12 weeks. All dates given are estimated and subject to change") So if they tell you a date, make sure to add a month at least to it. Furniture is a bit pricey. The main thing that will throw you off (came as a surprise to me) was after they sell your the product, sign the paper work etc. They will wait a week or so, to let you know that the furniture you bought won't arrive for a good month or longer. So if you don't mind waiting for a month, then sure this place is decent. If you need stuff within a timley manor, look else where. Good luck calling their customer support. Be prepared to wait 30 min or longer
Update! They never contacted me after I emailed them and they have pushed delivery back AGAIN which will make 5 months from purchase and thats IF its not pushed back again.DO NOT purchase from this company! They will take your money and have no clue when your furniture will be in! I have been waiting over 3 months for a sectional and they still have no clue when it will be here! Just go look at any of their reviews on ALL platforms and you'll find the same exact complaint!
DO NOT GO HERE!!! I have been waiting over 4 months to get my sectional couch and everytime I call for the update on my couch, they keep pushing to date back further and further. I ordered in March, I never will be coming back here again to get furniture!!!
I have ordered from Ashley Furniture 3 different times. The first 2 were not bad at all. The 3rd time was awful! I ordered back in March and I waited almost the 6-8 weeks and I called to check on my couches. They told me they would be in the end of April/beginning of May. So I called back around then and then they told me the week of May 10th. So I called back then and then they told me the week of May 24th. So I called the first week of June and they told me "Oh, we were going to call you today to set up delivery!" So I set up delivery for June 12th... I EVEN GOT A TEXT MESSEGE TO CONFIRM IT. I stayed at my house from 1:30 - 4:30. I normally get a call about 30 minutes before they show up. So I called them about 4:15 and this is what I get "I am not sure why you got a delivery confirmation, we just have an ETA on when it will be here we don't have your items." Are you KIDDING ME!!! I have stayed home all day(had stuff to do for vacation) and no one could call me and say "Sorry we won't be by we didn't get your items in." Instead they let me sit there and wait ALL DAY until I had to call them!! I moved my furntiure out and now have nothing! I am SOOOOOOOOO DISAPPOINTED!!!!!! All the supervisor could say was yes ma'am. I just want my couches.... going on 3 months to the day on the 17th. EDIT 6/24/21 - Still no couches they told me last Saturday they had one and the other one should be here 6/23/21. Set up a delivery for at least the one they had. But not sure if I will get it or not. Also was told previously I would get a discount and the discount still has not been applied...
It was my first time buying furniture and when I went in, they were very nice about helping me pick out what we liked. We went in and bought everything we needed to move into our new house. We don’t have anything so we bought everything in advance to make sure we had everything in time. 6 months later we still don’t have any promise of when we will get our furniture and they keep pushing back our date. They are misleading and don’t seem to care about their customers once they get their money. I would not recommend this place to anyone. Bob Mills Furniture is where I will be buying furniture from now on.
I bought from this place 7 months in advance before moving into a new place. I bought it early to make sure that they had plenty of time to get my order ready. They still have not been able to get my order delivered to me and every time I ask about my furniture they push the date further and further. I am overall very displeased with their service and I would not recommend anyone coming here.
Do not ever buy furniture from Ashley’s. They promise one thing and so another and then they block your number from their stores. We’ve been waiting for four months for our furniture and nothing. We were supposed to get it in two weeks. The sales guy Alexander lied through his teeth the whole time he sold us our furniture. We are still waiting for our couches and have been put off multiple times.
PRETTY MUCH A Ponzi scheme COMPANY ! THEY WILL PRETEND YOUR ITEMS ARE GOING TO SHIP QUICKLY - SO YOU PROCEED WITH THE ORDER AND THEY TAKE YOUR MONEY. THEN WHEN YOU CHAT IN TO CUSTOMER SERVICE IN JUNE - THEY WILL TELL YOU THAT YOUR ORDER WILL ARRIVE IN LATE AUGUST. #ASHLEYFURNITUREMADEONMARS JUST NOTICED ALL THE OTHER 1 STAR REVIEWS AND THE FAST RESPONSE FROM MANAGEMENT ON EACH COMPLAINT - THERE YOU GO FOLKS - ASHLEY IS QUICK ON 1 THING - RESPONDING TO 1 STAR REVIEWS. MAYBE MANAGEMENT SHOULD GET AWAY FROM THE KEYBOARD AND GET TO MAKING FURNITURE !!!!!! LAST THING - CAN GOOGLE PLEASE EXPLAIN HOW THEY HAVE THIS MANY STARS - THERE ARE 10 TO 1 BAD REVIEWS TO THE RANDOM 4/5 STAR REVIEW.
I called in for a price on an item listed. O forwarded the information from the sales rep so she could walk in to make the purchase. He quoted a price match. When she got to the store, he would not honor the price match at all. He lied for her to go into the store.
Everything was great in store. Helpful and courteous staff. We ordered a complete dining room set not long before our bedroom set purchase, and it arrived quickly, within 2 weeks. We ordered a bedroom set March 2nd. We were told 6 to 8 weeks at the longest, but probably only 1 month before we received our delivery. Here we are, going on 15 weeks. I have called every two weeks since the 8 week point, and I'm told everything will be here in 2 more weeks, every time.. so apparently at the 17 week point, my furniture will be in, but I'm skeptical to even believe that. If you have 4 or 5 months to wait with no furniture, this is theplace for you. We won't buy here ever again!
Absolutely the slowest delivery times and worst customer service. We have been waiting 6 weeks on our furniture and have been promised two calls from management and still nothing. (Mind you the paperwork clearly states 2-6weeks). I will never shop with Ashley again and in fact will be calling my credit card company to stop payment due to the delay in delivery of our furniture and poor customer service. They go above and beyond until they get your money and then you get nothing. To top it off they agreed to a partial delivery which included one wedge of the couch and it is damaged. Who wants a wedge to a sectional and headboard without rails to store for weeks. The delivery guys sent a text the day before that they would arrive between 4-6 only to send a text at 11am and say no one was home to accept the delivery and they would charge a rescheduling fee (obviously!! You said between 4-6pm and we work.) took off early from work only to not get a delivery that was promised. I wouldn’t give them a single star at all if that was an option. Our sales rep was great about responding until we made our purchase abs now he doesn’t even have the courtesy to provide an update.
The only reason they get 2 stars is because they were the only that had something that I liked. But just be prepared to wait a LONG time for your furniture. Granted it’s not the actual employees fault but it is their fault when they lead you to believe that everything is fine and that you will get everything within 6 weeks. Then after you actually make the purchase the person that seemed so helpful before treats you like a bother even when your a nice customer just asking where your stuff is. Not even sure if My furniture is even here yet because to find anything out you have to go to the store every time. Even their own employees are on hold for a long time before customer service answer. Forget about trying to get through on your own.
I purchased a bed from the Lubbock Texas store. The quality of product is very poor . The salesman was a joke, very uneducated on everything. Did not get what's was ordered. The delivery and set up was a nightmare. Very rude and did not set up correctly. Not to mention they over charged. My opinion is it's the worst place to buy anything. STAY AWAY FROM THAT STORE
Ashley service lacks customer service skills. My daughter has been waiting on her sectional since March. They keep saying they will call her but have failed to do so. She has texted, emailed and called. It’s insane. All she wants is her sectional that she paid in full for. Do better and contact your customers and be honest stop giving excuses. Tell your sales man to stop lien about delivery time just to make a sale.
I buy a bed from them still no bed it's been a month
After being taken care of by a charming salesman I bought an oversize chair for my disabled husband . I was told 2 to 4 weeks for delivery due to Covid everyone’s excuse for everything. Finally, after many and returned calls and no response to my calls, seven weeks later the chair was delivered, power cord did not work, delivery man was unhappy, and seem to take his frustrations out on us we finally got the chair. Will I ever go to Ashley again? Absolutely not! Many of my friends tried to warn me about delivery problems but I turned a deaf ear to them and went there anyway, what a terrible way to learn a valuable lesson.
We had a really great in store experience and home delivery which is why I’m not just giving 1 star, HOWEVER, we purchased a bed TWO MONTHS AGO and still have not received it. We were suppose to have it delivered last Wednesday. We called to see what happened and told that it would be Friday (yesterday) and we still don’t have it. I try calling customer service and the store and no one answers. I just want to cancel my order and be done with Ashley’s. Edited to add that we went into the store since no one would answer the phone. After being ignored for 10 minutes we finally spoke to someone. We were told that the bed was at the warehouse and it just needed to be scheduled for delivery, which was confusing to me since it’s been scheduled twice now with no actual delivery. We asked if we could cancel our order and we’re given a number to call. The same number we’ve been calling with no answer. When we brought this up it was obvious that they could care less. I’m so confused how Ashley’s has a 4.5 rating when I see more 1 star reviews than anything else. Is there anyone in this company that cares about it’s customers?
My parents purchased a sectional with Mitch from Ashley furniture. They were told that if it was not delivered by Friday at noon to give him a call. Friday rolls around and we are calling not only the store phone (no One ever picked up), but his cellphone as well (he never answered). When my dad goes there to speak to him he tells him it won’t be in until June16-20, but “it’s only three weeks.” So my mom calls him and said that’s inexcusable. He says he will call her back. Two hours pass and it’s almost closing time. She calls again and he doesn’t answer. Soooo this morning they go to Ashley furniture store and still nothing is accomplished. Highly recommend NEVER purchasing from them!
Wouldn't be giving 1 star of ot was a option. We paid full for our furniture and still haven't got them after 5 months of waiting 7,000.00 they took. And still waiting on our stuff to be delivered..... every time talking to them in person and waiting for hours for someone to pick up the phone every time they say oh it's going to be next month or they say I don't know when it will be delivered..... HIGHLY NOT RECOMMENDED.... GO SOMEWHERE ELSE DONT GO TO THEM.
Ridiculous ordered couches well over a month ago. We were supposed to be contacted May 10th for delivery nothing ! Then we were told May 10th to the 17th we would be contacted. Today is the 21st and still nothing. Been on hold on the phone for over a hour. We were not told at the time we bought them that it would be this long.
Furniture is really nice but delivery is too long of a wait. Be forewarned: Salespeople will say your order will be delivered 2-6 weeks. Timetable is more like 12-20 weeks. Be patient or shop local!! The generic response below inspires zero confidence.
Bought almost $20,000 worth of furniture from these scam artists. Never missed a payment and was never late. They closed out my account I was paying on faithfully. I will NEVER do business with them again. Buyer beware as there are several other furniture stores who will appreciate your money and your business.
Absolutely do not order from here! I am still waiting on part of my sectional that I ordered and paid in full for back in March when I was told it would be 2-4 weeks to recieve it. Every time I call they just keep pushing it back a week, two weeks etc... I spoke to someone last week and was told it would be in the 14th of May... called today after nothing and now I'm being told June 1st.... do not recommend!!!!
Poor experience Order two mattresses backorder for both of them three months didn't get one and the one that was delivered wasn't the right one. Employees try to fight on the floor with customers that is 71 year old US Army vet. We called them from the house before we got to the store they said that we would get cash back from our order that they messed up on. We get to the store and they said that we can only get store credit. Now why in the hell would we want store credit if they didn't get nothing right? The store owner needs to come to the store and deal with the problems that they are having and not reply to the bad reviews and apologizing for his bad employees. He needs to contact us personally he can go through the computers and find us.
Good place Alex tap was a good salesman. The phone service is terrible. If you want to call them good luck
Absolute worst customer service experience ever. We really though buying from a name brand like Ashley, we were paying for quality and professionalism. That is absolutely not the case. Purchased the furniture in April, was given a two week delivery but here we are mid May and now the delivery has changed to June. Calling any department is a hassle as the que is always 20+ people ahead of you so expect to wait a while. We went in store thinking it would expedite the process and after being ignored by several employees we talked to a man who said he would speak to someone for us and proceeded to take his lunch. They said the furniture came in broken, so they had to reorder it for us (which seems to be really common with Ashley furniture) which is fine but no one called to update us of this. Now I have requested to get a refund, even though I still haven’t received the items I paid for. It’s almost comical at this point how poorly this store is ran. I truly hope someone sees this and decides to take their business elsewhere, especially local. This place is a joke.
Our assistants name was Alexander an he was awsome. Perfect sales man. Very helpful. Was just a pleasure visiting ur store
Ordered a couch months ago. Still have not even received an update on when it will be here. TERRIBLE after the sale customer service. They dont even answer the phone. Not my first purchase but looks to be my last.
Absolutely horrible!! We bought furniture on 2/13/21 and have still not received a portion of our and it is now the middle of May! You call and sit on hold for 30-40 minutes only to be told "it will be here next week" and here we are still with no furniture or answers! They have your money therefore they do not care and your only option is to wait.
Do NOT buy from Ashley's.. They guarantee a date of delivery but keeps being pushed back so good luck on getting your furniture.. 4 months and still waiting!
Horrible store!!! Horrible customer service!! Horrible furniture
Horrible. Horrible. Horrible. I’m convinced every 5 star review here has to be bought and/or fake. OR people have made a review before their entire experience has been completed. Ashley Home Store: Hire someone who knows how to answer the damn phone and respond to messages. The lady I talk to every time is monotoned and sounds lazy. She is. Obviously. I cannot get a hold of you guys at any time of the day. Future Buyer: It’s been 3 months and we still have not received our entire order. They have lied on multiple occasions about multiple topics. They are not a company that serves in any shape or form. They want your business and that’s it. SAVE YOURSELF THE HASSLE. Go somewhere else.
The chair I sat in at the store is not the same chair delivered 5 weeks later. The arms are lower and it doesn't sit the same way. Very disappointed. Same color and style but definitely not the same chair. Maybe that's why they make you wait so long to get your furniture....so are less likely to remember what you bought.
Don’t buy from this company! I ordered a couch on 3/8/21 and still haven’t received it. I was told 2-6 weeks and it has now been 9 weeks and still nothing. We contacted the store and we were told the first week of may my couch would be here. Here we are the second week and still nothing. I will definitely never order from this company again.
Having just gotten off of the phone with customer service. My furniture delivery date has been pushed back, again. The first time it was one week, the second was another week, and now it won't be here until the end of the month (three weeks from now). Greatly disappointed. At this point, I won't be surprised if it doesn't show up until December.
I was very pleased with the service when we went and purchased. We received half of our delivery fast and still waiting on 2 dressers 2 months later I keep calling the delivery department and they keep changing the date and it’s very frustrating because we financed and the salesman said we would not make a payment until we received our things and we are already getting billed and still missing our things. I wish that they were honest and wouldn’t make promises they can’t keep because us as customers have to deal with calling seeing where our things are and at that the delivery people pick and choose what time they are coming which I don’t think that is right they should deliver when the customer will be home.
Thanks to Barbara Reyes for helping us with our purchase of our new furniture. She was able to get us a great deal and got us everything we wanted and the delivery was very fast thank you so much Barbara Reyes
Worst experience by far, first time initially shopping at Ashley's Furniture the salesman Trevor was awful and would not let me and my girlfriend breath while we were browsing, I also didn't appreciate how he didn't go into detail such as whether or not they had that particular sectional in stock or not. We had ordered grey sectionals with a grey ottoman were supposed to be receiving them may 8-12 and I just got word that I wouldn't get them till the 28th which is way longer than 2-6 weeks and I placed my order on April 2nd. I've been living in my apartment for 2 months now without my furniture and I just want my money back at this point. I do not recommend shopping here at all.
Terrible customer service, you’ll spend hours on the phone waiting to speak to someone. They’re not honest about their delivery times. I’ve been waiting over 8 weeks now for a dining table and still don’t have a set delivery date. Save yourself the trouble!!!
DO NOT BUY FROM THEM UNLESS YOU WHAT TO Receive your furniture in pieces, I bought my son a bedroom set 1/19/21 and till this day I do not have the rails for it they keep dropping off piece by piece!!! I keep calling they keep saying next week or whatever to make you believe your furniture is on it’s way, they have really good sales personnel but the work ethic with receiving what you purchased is a nightmare... I have to call today again so they can just tell me next week! Now I understand why they tell you once you pay if you want to cancel your sale you do not get a full refund, I WILL NEVERRRRR BUY FROM THEM AGAIN!!!! now I understand the call I received after the purchase the following day asking me to leave a review and I would get a coupon of $50 I believe since they make you wait almost a half of year to get your furniture!
It was a great experience and the employees and everyone were really nice. Thank you Barbara Reyes
Barbara Reyes was so helpful and really our experience amazing. It is usually very stressful to find quality furniture in your price range, but Ashley HomeStore made it easy.
We bought some furniture in Lubbock Tx Everyone went out of their way to make us feel comfortable. Thanks to Barbara Reyes for receiving our feedback
The worst furniture store I have ever seen. They said to deliver my product in 1 week and it has been a month now and still not delivered. The customer care service is not good. I called them like 5 times. First time they said it was going to be delivered in like 3 weeks from now. The second time they said 4 weeks or more. Third time they said this week on Thursday. All the time I get different information. Fake people.
I placed an order on 3/19/21 to receive a cocktail table and a table and chairs. The salesperson was fairly new who helped me (had been working 2 weeks). Be careful when you are touring the floor and “read” the signs, because how the pieces are set up, is NOT always what you get. The table was paired with a stool and two regular chairs. I was assured that the table would have a second stool, (in which it did). However, I essentially thought this was going to include all 5 pieces that I was looking at (table, 2 stools, 2 chairs). I called once I got home and was checking out my receipt a bit better; which is pretty incredible in itself that I reached someone at the store! That was when they informed me that the table would only be with the two stools, so I went ahead and bought the other two (like I had seen in the display room) for an additional $160. I take responsibility for not double/triple checking my order but it was a little misleading! Today, May 3rd, I got my delivery! This is after going in twice to check on when my order was going to be delivered. On the 1st, I got the call confirmation & text letting me know that my time frame would be today from 1:30-4:30pm. I work in home health; I set my own schedule to an extent, so luckily I worked around visits enough that I figured I could make this time work without rescheduling everyone! Well, I get a call a little after 11 stating that they’ll be here in 30-45min, again, completely rearranging what I had planned for. I mean it seemed to me like you either confirm and get your delivery or don’t and wait, for who knows how much longer. They got my table set up and left remnants of trash behind. The cocktail table was already set up. It was then that I noticed the shelves appeared crooked. The delivery man informed me that they “leave the shelves inside so that the customer’s can position them at their preference of height.” I’m paraphrasing here but I went ahead and started getting the shelves out, once they had left. It was then that I realized the brackets were not inside or anywhere! Well, you know how it goes when calling.... I didn’t get anywhere so I figured it would likely be quicker running up to the store. There was a couple of other customers at the desk who displayed their frustration about long delivery times and a refund(?). Anyways, after the people at the desk contacted customer service and a wait of 40-45min, I spoke directly to a representative who will be sending out my brackets for the coffee table. He even stated that he could tell from the picture that the shelf appeared “lopsided.” I do like my furniture but the hassle/lack of professionalism, isn’t worth your time or money.
I HAD A GREAT EXPERIENCE AT ASHLEY HOME STORE BARBARA REYES WAS A GREAT HELP !
We went in to the store looking for a basic mattress and after seeing all of the options we purchased our dream mattress, bed, and pillows. We were able to finance it with the Ashley’s credit card with 0% interest now we have a lot of good reasons to sleep well!!! Thanks Barbara!
We got a ton of furniture from here a while back. They offered discounts for bundling together and we saved alot. Barbara Reyes was very helpful.
Thank you Ashley's and Barbara Reyes for our great setup!
I enjoyed my shopping there at the Lubbock store so much. Thank you Barbara Reyes for the review page and thank you to all the sales people that went out of their way to help me with my purchase
I called yesterday in hopes of getting some information on buying a couch I was told by a gentleman that he was going to place me on a brief hold so I sat and waited for him to come back it turned to be forever so I hung up and I called back and yet again I was told that I was going to be put on a brief hold. I told the gentleman please don't put me on hold I've been on hold for a long time already he proceeded to put me on hold I literally sat on the phone trying to speak to somebody after after that me and my sister-in-law were continuously calling so we can reach somebody and it was as if they weren't answering their phone within the business hours I've been calling a couple places so I could go ahead and put a complaint because honestly the way things went yesterday was really inappropriate. I yet to be able to even place a complaint because they direct you in directions that I've get you nowhere. .Every customer should be worthy of even a call back from management if they are unhappy still waiting and at the moment I've been on Que twice since earlier I get to get any call back from customer service I'm still in the middle of trying to get that phone call but not certain that it's going to get me anywhere no manager has has even reached out to me even though I've left messages letting them know how I was treated was extremely unnecessary so I don't recommend them!
Excellent service was helpful the minute I walked into the store. Helped me find what I wanted and got me taken care of. Thank you again Barbara Reyes for all you guys help.
Ashley's Home furniture rocks great customer service
Barbara Reyes really like the table and chairs
Barbara Reyes And our salesperson Ryan were beyond exceptional with their customer service! We highly recommend them!
We had a great experience everyone was so nice and very helpful! ( Barbra Reyes) I would definitely send my friends and family here for the furniture needs! Thank you Wanda Graham
Great service, great staff, happy when I left (Barbara Reyes)
Barbara Reyes thank you for contacting me. Great customer service!! Great experience!!
My son ordered furniture for his first apartment back in August 2020. Here it is almost May 2021, and he still doesn’t have any of it! Calls and trip to the store get us nowhere. We are told a date that the furniture will arrive, and it never does. I am completely FED UP!!!
Barbara Reyes was amazing with my husband and I since the minute we walked in the store. She guided us through the purchase, advocating for us to get better prices and deals! It was great! We bought much more than expected for much less!
BUYER BEWARE!!! If I could rate 0 stars I would. This is the by far the worst experience I've ever had with a retail store of any kind. Bottom line up front; they will gladly take your money; not deliver your items for 3+ months and during the entire ordeal they have no interest in providing any semblance of customer service at all. To begin, my wife and I purchased a couch and paid the balance in full which was a huge mistake. We were not informed of any shipping delays or manufacturing delays at all. It had been over 3 months since we ordered it and we were still missing over half of the pieces of our couch. After about a month since the order I began calling their "customer service" line as I was never given an update from anybody at any point in the process. Every time I called I would be caller number 30 or more and be on hold for an average of 45 minutes. On multiple occasions I got through the holding process only to be hung up on while they were "checking their system". When I was able to actually get through and not get hung up on, I was told it would be two more weeks and I continued to call once every two weeks and was told the same old story of another two weeks etc. for the next two months. Also, don't even bother trying to call the store or escalate it any further because there's no way to escalate it and the Lubbock store picks up their phone only after calling non-stop for 15 minutes or more. Eventually our furniture was delivered but only after requesting a refund due to the ridiculous delay. Two days after requesting a refund it was delivered so I guess if you make enough of an issue out of it eventually you'll get it delivered. Would not recommend to a friend or to an enemy.
Great customer service and Barbara Reyes called me for a follow up just to make sure my experience was great. I recommend this place
Do not buy from Ashley furniture me and my boyfriend purchased a bedroom set from them 2 months ago and keep getting different delivery date so i called customer service yesterday and was told they keep giving different delivery dates just so they can keep the sale so if your waiting on furniture your best bet is to get a refund we will never buy from they again and i wouldn't recommend anyone else to
Buying from the Lubbock store feels like a complete scam. The customer service in store is great and they make you feel like you’re getting a great deal with fast shipping of “2-4 weeks”. 2 months later and still no furniture. Will never buy from this place again.
Honestly had a great experience shopping there. I told the salesman exactly what I wanted and he found it for me. He got us free shipping and instillation with a quick test. I tried alot of places in this town and everyone kept saying it would be 2-6 months on furniture. I am getting it within a week. I was really excited with the service and quality of the couch. I didn't pay a crazy price either. Highly recommend it. Also thanks Barbara Reyes
Our in store sales person was great and did his job. Now let’s get to the point of me calling to schedule an appointment or find out when my furniture will be delivered “CUSTOMER SERVICE” for Lubbock is a complete joke. I’ve called twice and both times had someone answer and say “Can we place you on hold”. The ridiculous part is I’ll be on hold for over 20 minutes! That is unprofessional for one simple question “when will my furniture be delivered and what time?” I’ve become irritated with this situation yes they said April 28, but never even gave me a time! How does that work? It does not! my boyfriend is a delivery person and calls two days in advance to let his customers know when he is arriving for a drop off. This was my first and last purchase from Ashley’s just due to the fact the customer service line is horrible.
The people at Ashley HomeStore were very prompt and knowledgeable about the products also very nice people there as well as Barbara Reyes for this review
I purchased a couch from the Ashley Furniture Store in Lubbock on 2/22/21. I was told that it would take 2-6 weeks for my couch to come in. Every time I call I keep getting the run around...that it's been pushed back and will be here next week. And when I call back on the date told, the process starts over again....it was pushed back and will be here next week. I either want a concrete date of delivery or a refund. By looking at all the similar complaints, I thought about reaching out to our local news station to have their investigative reporter do a story on this company. It's just frustrating that they take your money and then give you the run around.
Great customer service.
Had a great experience. Friendly staff.
I was told 2-3 weeks. Sadly I did not read the reviews before purchasing. I called and each time I can’t get through and they don’t callback. I also emailed the email provided in the reviews and I have not heard back. I just sent another email again. I wish they would be honest with everyone. People shouldn’t have to wait months for their furniture. Salesman shouldn’t lie to make a sale and be honest with the delivery time. Lesson learned. UPDATE: NOW THEY SAY MY ORDER HAS BEEN PUSHED BACK. 😭 I’m so upset like we really need our furniture why can’t they do something and fix this problem UPDATE: so I message the email and they say they can’t find my order? LIKE WHAT!? No one answers you do the option to call you back and yet they don’t. Stop doing us wrong and deliver our furniture that we paid for in full!
Awesome experience as always
Got a bed room set overe 5 weeks now and nothing not even a call to tell me it’s almost here Iam going to call and have to cancel my order this guys only care for a sale and that’s it very disappointed will never go back here I also told my family and friends to stay oway as far as they can to not waste time or money here
We had an awesome experience nee what we wanted and made it easy to go in and out especially late in the day! Thanks Barbara and team!!
I was impressed by the overall cleanliness and order of the entire facility including the rest room. M.D. was very knowledgeable and professional without being pushy or overbearing. This was the Wichita Falls Ashley Furniture store. Respectfully Jerry Nottingham
Ashley Furniture Homestore in Lubbock absolutely sucks and they are the worst. I regret ever dealing with them. Especially the sales associate that we’ve been dealing with. We ordered all 8 pieces of our furniture at one time and it’s been dragged out from February until “the beginning of May.” I definitely would have rather waiting to buy and get my furniture from Rooms To Go than here every again 10/10 ABSOLUTELY DO NOT recommend.
I loved the furniture I bought and paid for.I just didn't think it would take 3 weeks to deliver.And I still haven't received. it.
Ashleys furniture is the biggest joke and rip off there is! They're rude and hateful when questioned. It's been 5 months and our furniture still hasn't been delivered!
I’ve called this store over 15 times daily to talk to someone. Either the phone will answer, I’ll hear people talking and then I’m put on hold or the phone rings until it goes to their completely full voicemail box. The girl in charge of the phones has absolutely no skill in customer service. I’ve politely discussed complaints with her (when she dies answer) and she refuses to take responsibility. Instead, she tells me to take it up with customer service (which will have me on hold for over an hour). She even refuses to let me speak to the manager. She has told me week by week that my furniture will be in the following week, and once that week rolls around, it’s another week. No one offers answers and everyone is very experienced in pushing complaints off because I’m assuming they are used to an abundance negative feedback from customers. While buying the furniture, we had multiple people up our a** trying to help and answer questions. As soon as we signed our name on the dotted line, we were forgotten. THEY TRAP YOU. We cannot back out of this purchase because it is credit only. DO NOT GIVE THEM YOUR BUSINESS. Absolutely horrible.
Customer service is horrible. They never answer the phone. Do not expect your furniture in 2 weeks. Plan on waiting 2 months. First and worst experience buying furniture. Will never buy from here again.
WORST EXPERIENCE EVER! DON'T SHOP AT ASHLEY FURNITURE!! They take your money and then can't even tell you when you'll get your furniture. Customer service is not their strong suit!! You’ll waste your time and they won’t even know when you’ll get it they are so behind and all they care about is money this people say one week they mean a month or two just a heads up
This headache continues....I received delivery today for my furniture. I went to look after set-up was complete and asked the driver about the ottoman. I ordered a charcoal set and the ottoman was light gray. He insisted it was correct because it matched the pillows. He called into customer service and she confirmed it was not correct and ordered a new one. Another "2-6" weeks of waiting for the ottoman. Seeing how it took right under 14 weeks for the first delivery, I am expecting another 3 months for this piece. After the delivery men left, I noticed that they banged the furniture into the door moldings. There q were paint chips on the floor and the moldings are busted up. Not my definition of customer service or anything that resembles a decent experience. Another 3 months minimum to wait because this company is disorganized and the sales people provide inaccurate information. During my purchase, I specifically asked about delivery time frame after hearing horror stories of waiting months. I was assured that delivery would be between 2 to 6 weeks, but average is 3 to 4 weeks. It has been over 10 weeks at this point. If you call the 800 number for an update, you will be at least #30 in queue and if you request a call back; it will not come. If you are looking to purchase furniture and receive it in a timely manner, keep shopping. Terrible customer service and experience.
If I could put a zero star rating I would. It’s ridiculous how long it has taken for us to get a sofa!!! Just one sofa. We ordered in January and I just called and was told it has been pushed out even more. Till end of April or beginning of May. It’s the worst experience I have ever had buying furniture!!! I will for sure tell my family and friends to look elsewhere. I don’t know why you sell things if you can’t deliver. And it’s not like you can get a refund, it’s store credit only. BEYOND DISAPPOINTED!!!
Bought $3000 dollars of furniture, 6 weeks, still not here, after 45 Minutes on hold, the clerk says some excuse each different time you call. No solid time frame for delivery, The people are very nice and friendly, but service sucks. DON’ T BUY UNLESS YOU HAVE 3-4 months to wait , This is not good , MR OWNER.
While the in-store service was friendly, I kept telling our salesman that I would let him know when we had a question or needed anything (I cant think to myself or talk to my husband about the furniture or financial things when a salesman is CONSTANTLY in my ear and wont shut up and is listening to our private conversations) but he wouldn't let us have a moment to ourselves for more than 30 seconds. Very irritating. Give us a little space please. Delivery men were very rude and broke a charging cord after not paying attention to where they were putting my furniture (which they put in the completely wrong place even after they asked where i wanted it). I wasn't able to inspect my furniture (which they only gave me half my couch) before they basically bolted out the door and left after pressuring me into giving the guy a good review since he had me on speakerphone to the delivery representative. I even told the representative that I hadn't had a chance to inspect the furniture and she didn't care. The new white comforter we picked out had a HUGE black tire mark on it down the middle and it never came out...even after we took it to a professional to have it cleaned. I called 2 weeks later to see where the other half of my couch was and they gave me a date they would deliver. I called the day before that date to confirm a time and they told me that the other half of my couch wasn't in yet and wont be in for another month(2 1/2 months after purchasing) but couldn't give me an answer as to why it was taking so long. Also, when calling the delivery department, its a good hour wait and they NEVER call back even when you do the call-back option. I DO NOT recommend this store at all. Worst experience I've ever had with a furniture store.
This place was very unprofessional. We ordered a bed for my daughter and waited 6 weeks. I called them to see when it would arrive and they said it was discontinued! And they couldn't give me my down payment back due to a restocking fee! What the hell did they restock? If it was discontinued?
I wish I would have read the reviews before purchasing. Sales man stated it would be 2-3 weeks for our furniture to be delivered. We paid it all that same day. No one in customer service answers when you call. I hope I don’t go months without furniture. Ashley’s please work on your customer service
Dont waste your time. Buyer be warned. Sales team is good. If you want your items buy 3 months a head of time. You would think after sending thousands of dollars you would receive your items.
Great quick service. Barbara Reyes Made sure we had what we needed with a follow up call to ensure we were happy. Thanks!
I have waited 8 months for my furniture and was told today that it was on back order and they just started processing it again. They refuse a refund and wanna give store credit just so I can wait 8 more months for my furniture. The worst I mean worst place to get your furniture. False promises and continued lies.
Bought a table and it was at the store within 2 weeks but it was never delivered after waiting a while longer we went to go pick it up ourselves and they said we couldn't get it and they would call us the next day and set up a delivery appointment for Saturday. I never got a call so I tried calling them no answer left my name n number no call back now I just want my money back.
At first walked in with no help at all but I already knew what I wanted I was just looking found what I wanted. Same day went back in and of course I got help and everyone try’s to get a sale. But of course I already saw what I wanted from the first time I went in there . Two mths later still have not received furniture can’t even get to customer service and tried to get a hold of sales person and they told me pretty much I have to go threw customer service but yet I received my first bill but with no furniture. I will not do business again here . Almost like they got there sales but seems like they don’t follow with with customer service. Probably will cancel the order. Will not get anything from here again. I would not go here again.
Buying from them was the worst mistake. We still have not received our furniture and customer service is awful. They laugh every time we call to check the status of our order. The manager said we would have our furniture by March 18th because it’s a new design and they have it in the warehouse. Well, come to find out that was a lie. They make your furniture to order and then continue to push your order back. So do yourself a favor a buy from someone else.
The store hasn’t answered phone calls in 2 weeks. My dresser I ordered hasn’t shown up despite the salesman promising everything in their inventory was ready to ship in 6 weeks max. It’s been 10 since I bought it. The last time someone answered their phone was 3-4 weeks ago, and then they said my furniture was scheduled for “next week.” This is a shady business and I am contesting this charge.
I’ve called for two weeks now and left my number for a call back multiple times. Even tried holding a couple of times once for an hour and 30 minutes the second and still nobody to talk to. Also tried chatting online only to find out that they don’t help online with in-store purchases. Worse customer service and will never buy anything from them again.
ASHLEY'S FURNITURE IS A JOKE!!!!!!! If I could give a zero star rating I would! We ordered furniture back in SEPTEMBER 2020, and STILL haven't received the rest of our stuff. I call almost twice a month to check on the status because they never follow up or return phone calls like they promise, and I'm told a certain date that my furniture would be in, HOWEVER, a rep on the phone tells me its pushed back and they can't give a straight answer as to why. It will be 7 MONTHS since we ordered and we still do not have a nightstand and dresser!!! We are paying on furniture that we don't have in our possession. DO NOT WASTE YOUR TIME OR MONEY HERE, BECAUSE THE SALES REPS LIE TO YOU AND TELL YOU WHAT YOU WANT TO HEAR!!!!!
They answered all my questions and I enjoyed them my stuff came out earlier was suppose got it to me when they said they would. Barbara Reyes was friendly and answered all my questions was very impressed.
Barbara Reyes
This was great shopping experience. Alexander met us at the door and showed us different sections based on what we told him we currently had and worked in our house. After finding some we liked we left to eat dinner and then came back to order. Alexander was quick to help us place the order and get it all processed. The entire process was quick and painless!
Person who was helping me was so amazing ☺️
Very nice and helpful 1st and 2nd time Nice to my child Helpful in my meeds in what i was looking for Thank you Barbara Reyes
Ashley store has beautiful furniture! The manager and his associate made every thing right! Pleasant and very well mannered! I love when employees doesn't rush you! I had bought furniture and outdoor furniture! Pleasant atmosphere! Will be back Barbara Reyes TY again ! Manager, Zeus, Barbara Reyes! J & P Movers Patricia Renfro
Trevor was outstanding at listening as to what we wanted to purchase. Found the perfect couch that fit our needs.Thank you so much
Ordered our bedroom set January 30. The Lubbock store has done nothing but make excuses. They tell us one part is in and the next time we check it’s another piece but the previous prices mysteriously never were here that we were told was here. We got a phone call 3 weeks ago saying it would be delivered on Friday and was check to make sure we would be home. Was home all day and it was never delivered nor did we get a phone call. We went to the store and they didn’t even have it in. We have been to the store multiple times to check on it as well as on 2 calls with corporate and still getting the run around. I was in the store and was told I would get a call on March 18th but no call. Corporate said we would get a date of delivery call on the 18th for a partial delivery. Now the parts they said was in is not in and pushed the date out to late April. We have purchased all of our household furniture through Ashley but will never purchase from them again!
My Ashley’s Home Store experience was a quick one , went in and purchased a couch I picked out on my own, the sales person was of minimal help but looking forward to the delivery of my cash purchased item . Barbara Reyes referred me to write this review
Great customer service, attentive to individual preferences and details. Sales associate and manager were very attentive and helpful. Barbara Reyes followed up to ensure I received a good experience.
I had a wonderful experience they took care of my every need even helped me.pick out my beautiful bedroom set. Thank you Barbara Reyes and the team.
I’m changing my review from 5 stars to 1, if I could do less I definitely would! Been lied to multiple times about delivery! Was told it would be here end of April and that half of my order was already here, called and they said oh it would be the first work of May, called today and after trying to 10 times to reach someone at the local store they said it would be the week of May 10th now and that none of my order is in the warehouse yet! Terrible customer service and a terrible business to be lying to their customers over and over I would never do business here again and I recommend nobody else does ether!
Barbara
Great experience quick and easy . Thanks Barbara Reyes
The salesman was polite and introduced himself. He allowed us to shop at our pace and was around so we could ask any questions we might have had. He wasn’t pushy at all which is what I appreciated the most. We purchased our mattress and found some furniture but will be going back later on. Thank you Barbara Reyes for sending me this survey.
Mr. Jimenez was really helpful! He listened to what I was looking for and the price range. Awesome experience! Thanks to Barbara Reyes for the follow-up!
Nice looking furniture. But no one helped us. Looked around for almost an hour and the entire staff playing and joking around together at the front desk the whole time. Not a “hi” “do y’all need any help?” Nothing. I’ll take my business somewhere else.
Barbara reyes
Not very happy with service of receiving my furniture . And paying for something not fully completed . I keep getting different dates. Taking longer then was told . Just disappointing.
Terrible customer service. You cant get ahold of anyone. If you ask for local store (Lubbock) it rings and no one answers then you get a message that their mailbox is full and you cant leave a message. If you put your number in to be called back with general customer service, they never call. Still waiting on a mid-Feb purchase. They brought the wrong dining set originally. As far as the sofa, who knows since I cant speak to anyone.
I have ordered from Ashley for years and generally have enjoyed the service and furniture, but this local delivery team has me reconsidering my furniture supplier. Today's delivery left me with paint scraped off my front door jam, furniture that was treated carelessly during set up, and all the trash left for me to throw away because they wanted to use my dumpster. I attempted to contact corporate, but got the run around. I think I would recommend threshold deliveries in the future over paying $99.99 to have your property damaged and left with a clean up job.
This place is very dishonest! I went in with my friend and purchased a bed frame. The salesman told her is would be set up for delivery in the next two days. There was no delivery, no call, nothing! You can’t get through on the delivery line. If you leave your number they don’t call back. I went into the store to ask about if I could schedule a delivery and they said I needed to call the delivery number. I told her my story about waiting for 45 minutes and the line went dead. Then I left a number and no one called back. Then the young lady at the desk looked into the order and said it would be by Friday, March 12. The frame is still NOT delivered, and my friend has NOT gotten a call about the delivery. This is horrible customer service!
My parents ordered furniture almost 10 weeks ago and have yet to receive the rest of their order. We have tried contacting management to see what is going on but the customer service line is constantly swamped with calls. We’ve waited almost two hours in line with no end in sight. We’re connected to a manager and yet no one answered. It’s infuriating! Worst customer service ever.
Im very Disappointed with this company. I made a cash Purchase of a sectional couch in Nov of 2020 to be delivered in 2-3 weeks and I still have not got my Items purchased. ITS BEEN 5 MONTHS.I call every 2 weeks and and im given a New date. I wait over a hr and a half to speak to customer care and they put me on hold Again. Buyer be ware! I have relatives in Midland that is going through the same Issue.
Ya maybe since at the end of April I will be waiting a full 6 months you could give me my money back! Your store has horrible service and there very rude I would never request Ashley's or have anything good to say about it
Barbra Reyes, the associates were very helpful. They took their time and answered all our questions. My only complaint is we have to wait for furniture because nothing is in stock.
My husband and I ordered a full bedroom set on 12/13/2020, and paid 3k in full. We were told our dresser and nightstands would arrive in a few days and our headboard and footboard would be a few weeks since we had to special order it for our California king bed. A couple weeks came and we still had not received the dresser or night stand. I called customer service and would get hung up on everytime. We go in to the store in January, a month after we purchased it and told them we didn’t receive anything yet. They told us it would be here the first or second weekend in February, and it didn’t show up. I finally got a call last week, March 5th and they said they only had the head board footboard and night stands but not the dresser. We scheduled the delivery for the things they did have and it was going to be delivered tomorrow 3/11. I get a call tonight 3/10, and was told “well you didn’t pay for it so we can’t drop it off, they only charged you $304 so you still owe $2700”. We paid in full and I had the receipt up until they called and said it was going to be delivered, and I threw it out. Do not ever buy from Ashley’s. Customer service has you on hold for three hours, and sometimes you’ll be connected and it will hang up, ridiculously long delivery time, and they don’t bother to tell you that “you didn’t pay for it” until the night before delivery. That could’ve been said long ago. They’re awful and we will never go back.
I found exactly what I was looking for quickly, received a discount to the already good price, paid, and was out the door in record time. Staff is helpful and nice. Thanks Ashley Furniture!
Excellent customer service. I was able to go in pick out what I needed and be out of the store within an hour. Barbara Reyes did a great job!
Great experience right from the entrance. We were directed to what we were looking for and we were not bothered as we shopped. We thought we weren’t going to find what we were looking for until we were helped by salesman Alex. He went above and beyond to make sure we got what we wanted and we are now getting a piece of furniture that is better in price and quality than what we were thinking of buying elsewhere. Thank you to all at Ashley Furniture Lubbock. Thank you Barbara Reyes for the opportunity to share my experience.
Poor communication ordered furniture January 3rd was told 2-6 weeks and we received part of our order within 2 weeks. Then called to check on rest of order to be told they will call and schedule by end of day. No call was received called the next day to be informed they will deliver on Thursday so we told them no one will be home. The restated that it will be delivered on Thursday. So they just couldn't understand we said guess you can drop the items off in front yard because no one will be here to receive them. Finally she said guess we will have to reschedule so we gave them a date we will be home. We will not be spending any of our money with a company that is just going to keep us in the dark, and can't understand they need to talk to the customer to schedule the delivery. They also informed us that we can't go pick up even though when we bought we were told we could.
George has good customer service and was so patient I really appreciated his help.
WORST EXPERIENCE EVER! DON'T SHOP AT ASHLEY FURNITURE!! They take your money and then can't even tell you when you'll get your furniture. If you're still compelled to go there, watch out for the salesman Johnny Jimenez and his so-called manager. Customer service is not their strong suit!!
I placed an order and had a great experience!! I spoke with Rhyne initially, and let him know what I was wanting. He did all of the searching, getting things together, and delivery time estimate within a timely manner and kept a great and positive attitude throughout. Barbara Reyes was also very kind and called me to make sure my experience was good. She was very nice! I appreciate everything and the great customer service! Thank y'all!!!
Great experience. So many options and the price was on point. I didn't feel pushed to the top end of the budget that I had set and was shown options in May ranges and options. Thank you to Daryll and Barbara Reyes.
We purchased a dining table and chairs at Ashley’s on Friday March 5! Our salesperson, Nicho Jimenez, was so nice and friendly and provided great customer service. He answered all our questions and didn’t even bat an eye on when I changed my mind on which set I wanted and he had to start over. He was excellent. Everyone else, including Barbara Reyes, was very helpful and friendly. I would certainly shop there again!
Do NOT buy furniture from this place! My son ordered a sofa set and he received half the sofa. It is a sectional and he’s made 3 payments and still only has half his sectional. They are now saying it will be another 3 months before they can get the rest of his order delivered. This is unacceptable and the supervisors and employees don’t care. Do NOT buy from this place! If I could rate zero stars I would!
This place never answers calls and is put out when you ask for help with an item! I can't even leave a message. Corporate is a joke. Save your money and go somewhere they appreciate people.
I went to ashley homestore in lubbock. Barbara Reyes and her team were absolutely wonderful to work with. I highly reccomend!!
Wow. Just disappointed beyond belief. We placed an order for a sofa set and more in January 2021 we have now currently paid our second payment on a furniture set that we do not have. We have called nurmerous times since January regarding our delivery. At time of purchase we were told our merchandise would be here two to three weeks by the salesman, when those three weeks were over we contacted Ashley's Furniture they gave us the date of February 18th for delivery. When that delivery fell through we called February 19th to find out what happened they told us something about the items not being prepared. Then they scheduled us for March 2nd that day also fell through we talked to someone regarding that and spoke to a supervisor that guaranteed us delivery for March 4th. My wife spoke with Daniela regarding that delivery that fell through and she guaranteed us after we explained to her the serious need of our furniture now that it would be delivered Saturday March 6th. We received a phone call on Friday March 5th that we would have our delivery schedule between 1 and 3 p.m. on March 6th. It is now 7p.m. March 6th my wife just got off the phone with Adriana as she informed her that our delivery got cancelled due to a glitch in the system. I am very concerned because when we asked them on February 19th if we could cancel the order they wanted to charge restocking fee of 25% charge which was ridiculous after all the trouble we had already been through. We did call during the Texas winter storm and asked to speak to a manager but they told us that we could not get in contact with her by email or by leaving a voicemail and that we would need to leave a message for her to call back because she hadn't made it into the office due to the storm. I left my contact information and never received a call. Now we are told that our delivery will not be until Monday morning March 8th. I understand that things happen and we have been as patient as possible but today has Proven the little consideration and low level of kindness and unprofessionalism Ashleys Furniture has for their customers but even more so a disabled family who has asked already for the reasonable accomodation to have us pick up the furniture ourselves, so we could have a place for family to sleep while here taking care of my wife who is recently disabled. I offered to do it but we were told due to COVID we cant go to the warehouse but they would put us down on the schedule for Saturday March 6th yet failed to deliver even after a confirmed call that they would be here by 3pm from the delivery team. We understand it isn't Ashleys concern for our situation but this is truly bad business and unprofessional. After spending over 13k in our past, and the 8k recently, we will look somewhere else going forward for our funriture needs.
Barbara Reyes I had an awesome experience at Ashley HomeStore. Rhyne found exactly what I was looking for in a quick matter. I new what I needed and didn't have much time and within 10 minutes I had my order in and signed all documents fast and easy. I even received a free gift. Thank you Ashley's for always having what I need for my home.
Very friendly worker & clean
As slow as I have ever seen. Order placed and paid in full December 7th 2020. 6-8 week delivery. Still no furniture despite call after call. They keep saying how sorry they are, but when you ask for a refund, they tell you to read the contract. The contract isn't worth the paper it is written on. It only holds the customer accountable, the company can do what they want. They offer no help in rectifying the situation. Ridiculous! Will never be a customer again.
(Translated by Google) The staff is very efficient but the delivery of the furniture is horrible I have been waiting for almost 1 year for them to finish delivering part of the room sets and they are paid (Original) El personal es muy eficiente pero la entrega de los muebles es horrible llevo casi 1 año esperando que terminen de entregarme parte de los juegos de cuarto y están pagos
horrible staff specialy front desk nelly and some sales man called lushian both need training as they had no anserws for anything they couldn't even pull my account that's how bad these workers are. Horrible service horrible save you a head ache ooh and kicker there is no costumer service on the phone either and no managers either.
I’ve been an Ashley costumer since the beginning when I made my first purchase of bed set. I went to the store just to look around, since I am planning to purchase a new bedroom set. It turned out, I walk away with a receipt of purchase. Their costumer service (Barbara Reyes) is really good, and they always give me a good deal plus free shipping & free installation.
I worked for this company almost a year at the Lubbock tx location. I worked at the HomeStore and warehouse facility. management is very uncommunicative at both locations. working at the home store wasn't terrible but they definitely push sales to get the most money out of each customer or their let go. on their clearance items they mark up the original price then add the clearance discount which only bring it back to the original price of the furniture. which is a real scam if you ask me. Working out of the warehouse you work with nothing but halfway house members. there is drugs being used on site during breaks and lunches. the on site manager is never on time to work & is impossible to find during the day. there dispatch customer service center is always ordering the incorrect parts for broken furniture & arguing with customers about replacement. proper tools for the job are not provided by the company and all the vehicles were breaking down, not up to date on inspection & trashed out by other co workers. Pay raises are promised but not delivered. & every customer out of the 100's of service calls I completed. 99% of the customers said they would never buy from Ashley's again. If you buy furniture you will be waiting months and in some cases over a year to recive it. this company scams people with high pricing for cheap furniture made out of mostly particle board. The promise a warranty but fail to actually get your furniture fixed in most cases. Terribly managed & a company that should be shut down. I do not recommend buying furniture or working for this company. especially anywhere in the west Texas region.
Barbara Reyes was very quick to make sure that our experience in store was no less than excellent.
By the way, this is a zero star review. I could not leave zero stars so one is the lowest, so be it. DO NOT ORDER from the Lubbock store. Customer service is horrendous. I waited for an hour on the phone and did not even get an agreeable answer. Apparently there are several other customers with issues. I was 42 in the que when I called. When I went to the store to speak with a person face to face, I patiently waited while other employees were speaking with the only "customer service" representative at the front desk, which was juggling another phone call. I even heard the other phone, which was on speaker, on hold with the same customer service line that I had just finished my call with. I know this because of the hold music. I ordered my, almost $4k loveseat and sofa back in November during their Black Friday promo. It is now March 4th and am now being told that the order that I was told should arrive in about 6 weeks, has been pushed back until the first part of April. I am not holding my breath. I have been pushed back several times since this horrible experience has begun. I do not believe any of the 5 star reviews that are posted here. There is no way that anyone could have a good experience unless their expectations are extremely low. This is definitely the last time I use this store for any future furniture sales, no matter how good the sale is. Horrible experience.
Thank you johnny for great customer service and thank barbara Reyes
Johnny Jimenez and Barbara Reyes (@5026 Frankford Avenue) gave us the very best customer service.
Our sales rep, Johnny, was extremely helpful and patient. We can’t wait for our furniture to arrive! Barbara was very kind in her follow up call the very next day. 💥Update... I posted the original review just after I ordered my sectional. The salesman’s presentation was great. However, I was told that I would receive my sectional within 2-6 weeks. It’s been 11 weeks. They delivered one part of the sectional 1 week after I ordered, but that was it. I reached out to the store on April 30th and left messages for a return call but I’ve not been contacted yet.
Was really feeling discouraged while shopping for my first couch and Johnny Jimenez showed me a couch that fit my wants and found it in the color I wanted. Barbara Reyes called and assisted in setting up the delivery.
It’s been FOUR MONTHS AND STILL NOTHING!! I hate this damn place
I love that as soon as I walked through the doors,I was greeted and made aware that if I needed any assistance they were ready to help. I walked the store, found what I wanted and a gentleman immediately went above and beyond to take care of me and definitely made me happy! ❤️
Me and my wife went into Ashley's thinking we were just going to look around and check out the furniture. To our surprise everybody was so helpful that we were able to qualify for some credit and we were able to buy what we were looking for. On behalf of my wife and myself we would like to thank each and everyone who went out of there way to help us. Barbara Reyes Thank You for being outstanding Customer Service Representative. Thank You Ashley's Furniture. Awesome Possum place.
Courteous, knowledgeable staff.
Great service. Kind and very helpful employees. Barbara Reyes is was very kind on the phone.
Barbara Reyes was a great help! Got me a new bed that will help my back the sales person was very informative!
Johnny did a good job with My Family and I we definitely will purchase from him again. He was patient with us and doesn't push you like most salespeople .
Had a great experience here. Rhyne found me exactly what I wanted and I was out the door in 30 minutes. Then Barbara R. followed up with me the next day! Great customer service!
The associates were very helpful. Josh did an awesome job helping us. Barbara Reyes was nice to call and check that we were satisfied with how everything was. Very nice store.
Very helpful pleasant experience
The service at Ashley’s was great. They were very helpful in answering question and making sure we had all we needed. Barbara Reyes made sure we received the questionnaire information. Thanks to everyone at Ashley’s for making it a great experience!
Barbara Reyes at Ashley furniture was so helpful the whole team was very kind and helpful amazing deals were offered at Ashley furniture HomeStore
Hi my name is Jetazhai Johnson I recently made a purchase from them, They are very nice and helpful people I will most definitely be coming back for more furniture thank you Barbara Reyes and co workers
Great Experience. Barbara Reyes
We ordered a desk and recliner 8 weeks ago finally getting desk today we were told would be desk and recliner today but only desk showed up almost impossible to speak with anyone to find out whats going on very very unhappy will probably cancel recliner if not here this week
Everyone was very helpful especially Johnny and Barbara Reyes. Will definitely come here again for more furniture in the future!
First communication from the store and scheduling is nonexistent. Terrible business to use. Paid for furniture in early December delivered three weeks late broken. Was told it would be replaced. Early January revived call saying replacement has arrived. They asked me if than Friday would be ok. I said yes. They responded with we will call you to set an appointment. It’s now middle of February and it took me going into the store asking for a refund for them to say it’s been here and will Thursday work for delivery.kat stated there is no refunds allowed. I said that’s unacceptable where is the manager on duty. At which point Kat tried telling me there was no manager on duty, which was a lie as then she said there was a sales manager on duty. The Ashley policy is an office manager or store manager is always on duty. Edger proceeded to act like a manager which he was not just a salesman. I left scheduling called me and tried to set up delivery as I got in my car to leave. Told them I want my money back come get their broken furniture. I got partial refund. Don’t do business with this company. Thieves and trash is all they are. I suggest Haverty’s , arrons , or rent a center. I will pick up off the street corner before using Ashley’s again.
I wouldn’t want to even leave a one star! We ordered a bed in December, received the bed in December but the storage drawer came in broken( brought to the house this way) They ordered a new piece and it has been sitting in the warehouse since January. We stopped by the store today to check in since there has been no contact since first week in January saying delivery could happen on that Friday ( no call to confirm time since the initial call saying it was there) Definitely not a professional place , communication is key in business. Definitely would not recommend nor will I ever be a customer again. It’s about the money they make the day of sale and forgotten about after.
I am awaiting delivery of my recliner but the customer service over the phone was very good. My salesman was very attentive and will use them again. Barbara Reyes called to check on my experience.
I had a great experience with Barbara Reyes and the staff at Ashley Furniture. They were easy to work with, and I my items were delivered in less than a week.
I am very please with my experience in buying a new chair from Ashley furniture. They were very helpful in turning a bad experience around with another company I had earlier. Thanks Ryan and Barbara Reyes for all your help.
Ordered and paid cash for furniture on September 28th, 2020, I was told 2-6 weeks tops! Lies, rudeness, and no apologies later and I'm still waiting. Save yourself from the condescending attitudes and incorrect information by going somewhere else. UPDATE: Going on 18 weeks, still more lies and no furniture! UPDATE: Still waiting.. Going on 21 weeks in the year 2021, more B.S. new lies UPDATE: Finally got my furniture on March 11 2021. I have upgraded my review to 2 stars because I do love my bedroom set!! Had the customer service been as good as the furniture they would have recieved 5 stars but obviously that was not the case.
I had a wonderful experience. As soon as I walked in I was greeted by dedicated employees. I am absolutely in love with my new furniture, a huge thank you to Barbara Reyes and all the staff members!!!
Barbara was nice.
Barbara Reyes and the whole crew at Ashley’s home store was awesome very help full staff and the selection is awesome definitely recommend
We purchased a couch and love seat here and everything went smoothly. Josh was attentive but wasn't the pushy type and helped us find exactly what we wanted in our price range! Barbara Reyes called the very next day to see how our visit went! They really care about their customer experience and it shows!
Barber rayes is wonderful great help in the store definitely give these guys a high 5 score
The service with Ashley’s is always great! They were able to almost price match an item I had found on a different site! I thought that was super nice since the furniture in store was about $100 more expensive than the one I found. I am excited to receive it!! Barbara Reyes
I was told all my items would be delivered on the same day, come to find out I need to ‘register’ so I can get the free gift. No one is answering the phone nor returning my calls after multiple days of waiting and several voicemails. How is anyone supposed to register without a any info? I was not told by the representative about the registration, said I needed the mattress protector or else my mattress wouldn’t be covered you see the warrantee. Once I registered the mattress cover, they said it only covers the item not the mattress. Barbara Reyes said to mention her name on my review. I rarely shop at Ashley furniture and now I remember why, customer service is the worst!
The worste company I have ever done business with for more reasons then I can express. Dont get fooled. Experience was awful. Went back a second time jus't thinking it was a fluke. Same thing but worse.
Barbara Reyes!
If I could rate them zero stars, I would. It has been over 7 months and they have yet to deliver my order.
Barbara Reyes
We had a great experience! The salesman was super helpful! We will be shopping there again!
Barbara Reyes, we have purchased furniture with Ashley Home Store and it has always been fast and easy. They are super nice and helpful!
We went to Ashley's furniture in Lubbock, Texas. Our salesman was Johnny Jimenez and he was a tremendous help when we went in to look for a dining set. Johnny knew what we were looking for and he was able to get us what we needed and on our way in no time at all. Thank you Johnny. We received a courtesy call from Barbara who is also with Ashley's, call and check up on our experience to make sure everything we had everything we needed and if we had any questions.
Nobody waited on me l sat at the table for a long time before l flagged somebody down..Finally some guy came by and he was very helpful. I bought two mirrors.
Thanks Barbra Reyes
I don't like posting bad reviews, however after the horrific customer service that I have received from this store I decided to post. It's been 3 months since I ordered my furniture, And have had to call numerous times to get updates, but none of their deadline promises have come to pass. Today I spent an hour on hold and finally decided to choose option of allowing them to call me back when it was my turn in line, however it has been over 3 hours and I still have not received a call back. This has been the most frustrating situation to deal with. At this point I would rather get my money back and go someplace where I could actually get the things I purchased.
Very happy with my furniture and the service that I received from Ashley HomeStore. Barbara Reyes and Carlos Torres were extremely helpful and professional.
Great customer service, loved our furniture! Big thanks to Barbara Reyes!
I was very happy with the salesman's knowledge of the furniture and the friendly way that he approached the sale. I did not fee pressured into buying furniture that I could not afford.
The experience was quick & easy
Great service and a wonderful product!
Highly recommend Ashley’s furniture. I’ve made all my furniture purchases through them, they have made my experience great with them. I just got a call today from Barbara Reyes if I have ever received a gift card I was so shocked because it was $75.00 I was impressed. I can say they take good care of their customers. Very professional.
Not our first shopping experience here. Had what we wanted/needed at a great price. Sales staff were very professional, knowledgeable, and friendly and management worked with us regarding our needs when it came to a few extras at no charge due to our home's lack of serviceable power outlets. Appreciated everything that was done to completely satisfy my wife and I. Second set of furniture I have purchase here and I haven't been disappointed yet...first set still going strong and I am sure the new set will thrill just as much as the first. Much appreciated. (Barbara Reyes)
Great experience, Josh was nice although when I called him to ask questions about my order he seemed put out. Barbara Reyes sent me this review.
I ordered a desk in July of last year. I put down half to get the desk ordered like they said and payed the second half within a month. They told me it would arrive in August. Once August arrived they told me there was an issue and said October. Once October came they said early December. December passed and they said late January. It is now February 6th and I have not heard a word about my desk. I asked if I could just get a refund and they told me that if I refunded the desk they would take a percentage of the money I already payed even though I've been waiting for over half a year at this point. If I could give 0 stars I would.
I have a local Ashley store but decided to try a different one since our local one doesn't have many good reviews. I went to the Ashley's in Lubbock. Trevor waited on me and showed me things without being pushy, I like that. I had a follow up call from Barbara Reyes checking on my experince. So far my experience with the buying process was 5 star. I will follow up after my furniture arrives.
To Ms. Barbara Reyes and the Ashley Homestore thanks for making my purchase was so exiting and easy the sales team knew the products and my family and I were in and out in no time!
Barbara Reyes was very helpful!
We had a great experience buying a king- size bed and mattress. Josh, our sales associate, was very helpful without being pushy. (Barbara Reyes)
We had a wonderful experience with Ashley furniture the sales guy was very helpful and didnt make us feel pressured and the delivery team was very kind and careful with delivering everything
We found exactly what we were looking for and the sales associate - Rhyne was fantastic. We were able to get what we wanted even though I’m super picky. Excited to have my new couch and mattress arrive! Barbara Reyes I'm updating my review since (as I suspected) we haven't gotten our furniture as promised. While Rhyne was great during the sale, he has yet to fulfill his promise that he would "be here" for updates throughout the process until we received out couch and would answer any questions we had. Rhyne has not responded to me (only my husband which hits a BIG nerve) since February 27th. He stated that our couch would be here in ~3 weeks - we are now 6+ weeks from when we ordered and I cannot get anyone to call me back. I knew better than to come back to Ashley's furniture, but they had EXACTLY what I was looking for. If I ever get my couch I'll be sure to update my review again.
Barbra reyes!!
Great experience with Barbara Reyes and Ashley HomeStore. Really enjoy our new table and the price cant be beat.
Ashley has Beautiful Furniture, Great prices, Great customer Service. Would recommend to anyone. Thank you Barbara Reyes!
It was a good experience and ordered the furniture I wanted. Wasn't offered a protection plan which I was disappointed about and felt kind of rushed. Surprised when Barbara R contacted me to follow up which was nice as well. Then actually today they replied with a message telling me I needed to have a five star review to be eligible for the gift card I wrote this review for. I decided that this called for my review to go down because I rate businesses on customer service and they weren't that great with their customer service.
My brother-in-law bought a couch and 2 recliners for himself and bought 2 recliners for me in November of 2020. They delivered the couch and my 2 recliners to his house. We picked up our recliners from him but he has never gotten his. They do not seem interested in fixing this.
Do not go to this store you will not get our order in 2-6 weeks like they said it will take more like 4 months and it will be damaged.
I have always ordered my furniture from Ashley’s in Lubbock. I have to say I am not going there again the service was good from the salesman I even put a good review for him. but once my order was made by the lady in the counter it has been the worse nightmare my order wasn’t placed right they delivered half of the sectional still missing the other half sense October. I called the store spoke to Nellie I wasn’t even finished telling her why I called leaves me speaking and puts me on hold. Ashley’s has nice furniture yes but trust me maybe the drive to Clovis or Amarillo will be worth it a lot more. I just want to cry with all of this. Paid our stuff upfront and now we receive the worst of service.
The help I received at the Lubbock Ashley Homestore was outstanding. They were prompt in speaking to me and surveying my needs along with getting a fast delivery and answering any questions I had. After deliver Barbara was quick to check on quality and ensure I was happy with the entire process.
From the moment the doors opened we were welcomed by two different people. One employee asked us what we were looking for, personally took us to the area of our interest, and then gave us some privacy to look around. We gave them a price limit and they were able to work with and and did not go a penny over our limit. Even after the out of our new furniture Barbara R called the next day to make sure everything was as it should be! Very good and friendly service!
My wife and I just bought our first home and needed a new living room set and went to Ashley furniture as we had heard they have good deals. Found what we wanted and everything seemed great. We were told 2-6 weeks is usually how long it takes to get them delivered, but usually it’s just 2 weeks. It’s been 3 weeks now and I understand because of COVID, things may be prolonged. I just got off the phone with the “delivery team” and I’m being told now it will be the end of December or January before we receive our living room set. When I asked for a refund so we can go somewhere else to buy furniture so we have something to sit on between now and next year, I was told I signed a legal document that we cannot receive a refund (I understand I signed your document but you also told me we would receive our $3,000 furniture in no more then 6 weeks). I will never do business with Ashley furniture again and will never recommend it to anyone. Update: We received our couch the week before Christmas and never received our ottoman. Here it is 6 months later and Ashley Furniture still doesn’t have our ottoman even in their warehouse. I will never do business with this company again. It took 4 months to receive our couch that was supposed to take 2-6 weeks and never received the ottoman that is designed to go with the couch and every time we call there is some other explanation as why we haven’t received it. Save yourself the frustration and go somewhere else if you need furniture.
Good quality
worst customer service ever, only went here a second time due to store credit. they tell you about 2 weeks on delivery , then take 6 weeks actually delivering. If you call customer service, you're put on hold for almost an hour, it gives you an option to leave a voice mail, but when you click that option, it says "unable to accept messages" I will never return to this store, even if they were giving it away for free. I have talked to at least 10 or more people, all with the same negativity regarding this store. GO ELSEWHERE AND SAVE YOURSELF THE HASSELL
The customer service is awesome
I implore anyone to stray away from this store as best you can. Regardless of the 'deal' or 'bargain' they throw your way, DO NOT give this store any of your business. They guaranteed me a 2-6 week delivery time and I waited on the upside of 3-4 months. I attempted to cancel my order at least a dozen times and was toyed with throughout the whole process. I went into the store, tried calling customer service, speaking to a manager and even reached out on twitter. They will throw you in a loop that ends up with you wasting your time. With me telling them I wanted to cancel my order before the 2-6 week time was up, they had opened up a credit card for me with a $5,000 limit without me knowing. In doing so, I had missed a few payments on the card that killed my credit score. They offered no help or even apology for doing so. No where did I sign up for a credit card so also be careful for this. The quality of the furniture is awful. My dresser wobbles when I open a drawer, my desk does the same at the slightest touch and the couches I purchased are visually nice but you can tell that the material and quality is very subpar. Lastly, I was promised a free comforter for the order I put in and this never came even after messaging them. OH, and I witnessed one of the managers (the one with blonde hair and eyebrows) pick his nose and wipe his fingers on one of the comforters then proceeded to fold it over so you couldn't see the mess he left on it. I suggest you try any other place before even considering Ashley HomeStore.
Barbara
My experience was very AWESOME..Kat and Nellie in the office were very nice.Five stars to my Sales man Johnny Jimenez
Update: STILL haven’t received the rest of our couch, our dresser and nightstand!!!! Every time I call, the ETA gets pushed back. Been in my house beginning of September 2020 and I have my clothes still in boxes because we have yet to receive our furniture. Do not waste your time or money here!!! If you want your furniture in 2021, shop elsewhere. Trust! Don’t believe the 2-6wks delivery. Ordered our furniture beginning of September and was specifically told it will be 2-6wks before we get our furniture in. Every time we call it’s a very long hold time, and everyone says something different about the status. We’ve been in our new home since September 4th and still do not have our couch, dresser and night stand. One representative said that when people order furniture, it is handmade upon order, so they don’t even have it in stock like you’re promised. We’ve used Ashley’s furniture twice but this will be the last time we go through them.
Don’t go here. I’m not trying to be rude or anything, but immediately as we walk in we get pressured into trying to buy something that we didn’t want. We told them all multiple times that we were just looking and they constantly kept coming back and coming back to bother us while we were looking. We went in again to ask about delivery fees, and they couldn’t give us a set price. The male who we talked to stumbled over his answers and kept trying to get us to look around the store and pressuring us. We kept asking just for the delivery price and he made it sound like it was a set price on each couch, but then said it ‘ depended ‘ on the couch and set. Never going here again. Save yourself from the trouble of having to deal with an all male working space except for TWO women.
Quick and friendly service. Thanks Barbara R
Barbra R
Amazing friendly service , best price and great quality 😊extremely satisfied
Got approved over phone and ordered furniture same day. Only down side is having to wait 4-6 weeks for my order, But looking forward to receiving it! Process was super fast and easy though. Barbara was also nice when she called back on follow up.
STAY AWAY FROM THIS PLACE. 2 months later I'm still waiting for 4 small pieces. Wait time on delivery customer service is an average of 30, 21, 29, 55, 31 and 75 mins. They are like a snare, they get u good luck trying to get out. I will never ever shop here again. Worst furniture place I've ever been too.
I purchased a couch from Ashley Furniture store. I received help right away and they worked with me on pricing to get the couch I really wanted! It was great customer service and was amazing I didn’t have to settle. They called me a day later to see how my experience went. Barbara made sure I was well taken care of, love the store in Lubbock!
Ashley in Lubbock is a sorry excuse for a furniture store. Reviewers that think they have great customer service, must have no expectations whatsoever. I've been getting the runaround over a chair since before Christmas. They have to many chiefs and not enough indians in this store. They act like they are in charge and know nothing. I went in third time asking for a couple managers by name, lady behind the desk with her nose in her phone, shrugged her shoulders, and went right back to her phone. Don't think they are here...Well like can you find out? Evidently you just have to have circulating blood to work there. Those people wouldn't know customer service if it hit them in the face. Nobody knows anything, doesn't wish to find out, no call back, have to leave your information every time because nobody knows nothing. First the chair was in the warehouse, then they chair was brought to the store, then they can't find it, then they don't know where it is, then they will have to order it, but don't want to if I'm not for sure buying it. Not committing til I see it. This store is a joke and has wasted 4 weeks of my time. Last time I was in there there was a lady going off on them over a rug. I have a feeling this happens often. They were giving her the runaround too....
My family and I would give them zero stars, but that’s not an option. My parents bought a beautiful dining room table with 6 chairs and they said that they didn’t have 6 chairs available only 5 and that they would have to order the 6th one. Which was fine, okay. So they order the 6th one and we’re told the table and chairs were going to be delivered on January 9, 2021. Well the 9th came and past and my dad called the next day asking why it wasn’t delivered and was told that they were never put on the schedule for delivery and asked to be put on the delivery list and was told they were put on and it would be delivered January 12, 2021. Ok good, not good. The 12th came and went, so after eating on the kitchen floor for the 3rd night, my mom went up to the store and told this very rude and careless lady the problem and situation and it was a bad experience all around and she basically acted like my mom was pointing fingers at her personally when she wasn’t. My parents are fed up with their bs. And the soonest they can get the table delivered is Friday, January 15, 2021. If it isn’t delivered by Friday, there is going to be serious problems.
They were so nice and patient they worked with us very well. I will be buying my furniture from them from now on. (Barbara)
As with all of the recent posts, my order has still not been fulfilled. The 4-6 week wait has been passed. I was told the furniture I ordered was in stock when I purchased it. I was even sent a message saying my delivery date was the third week in December. I have called the scheduling department multiple times. It has never been less than a 20 minute wait on hold. Every time, they are unable to provide a delivery date or a valid explanation why I can't receive my furniture which is in stock. Besides the delivery issue, I was overcharged. When I arrived at the store, the furniture I ordered was $100 more than advertised. When I ask the salesperson to match the advertised purchase price, he just added the cost difference to my warranty price instead. I had plans to buy several more items from the location, but not after experiencing their underhanded business practices. Update: They missed the delivery date again. Having to wait on hold in order to reach the scheduling depertment.... on hold for 60 minutes and counting. Update: Trying again to reach the scheduling department. Today's hold time is 70 minutes.
great service from the team there willing to work a deal that fit what we needed the best then the follow up call with barbara to make sure it all went well was a nice touch
Sales rep didn't really know what he was talking about I got approved for queen bed room set and living room set !! I'm so excited and low monthly payment !!!! Black friday sale. Nov 28 2020 Sorry for that review still haven't gotten my furniture all lies staff there completely rude they don't answer their phones I made a horrible mistake going there !! I was told 2 weeks back in November now End of January I don't know about that place . Jan19 had to cancel my furniture except for my couch the bank that approved me lied to me about the payment plan they 1st said 2 year contract in which they blamed Ashely furniture they knew texas stores only do 1 year contract my payments went to 220 every other week and they lied. They were going to do automatic bank draft w/o my permission they never asked me to do this. Again they said Ashley's furniture staff should have told you this well they didn't . So I cancelled it just kept my couch plus if I didn't they told me they were going to charge me 650$ restock fee of 25% of total balance 2595.00 Wow!!!! I would have to pay this I feel like I was forced into this any legal advice for me . If you apply through fortiva bank or acima be very careful before you sign I was lied to in my face. I specifically told them, "I do not want automatic bank draft" they said no problem . My payments were supposed to be about 140 a month for 2 years I would pay myself . I'm glad I called acima bank I found out I would have paid total 5350 in 1 year of 2595.00 total Really.... y'all suck !! This really happened read your stuff ask lots of questions especially the bank don't sign nothing !! Tell your salesman to be HONEST!!! That counts!!! 03/15/ 21 Still no furniture I'm probably going to cance Sandy . Never been back never will again they still have bad reputation and rude unprofessional people don't know their jobs . Cancelled everything all . Sandyl
The store in Lubbock was great and got me the best deals possible
Good experience. Look forward to receiving the product.
Experience was great quick and great customer service. Thanks Barbara
Barbra was very helpful &patient. Left a happy customer
I will NEVER purchase furniture from Ashley, Ashley’s mama or daddy!! Horrible experience. Me and hubby initially went to order furniture in late September. We selected a love seat and couch, recliner was free. Well in November we decided that we shouldn’t pay so much for furniture. We got in store credit and shopped at Midland store on Black Friday. We found a recliner and ottoman. First we had to wait 1.5 to cancel initial order. Finally we ordered and was told ottoman was in stock. Cool, but recliner was not. I elected to have them both delivered at same time. Delivery was 2 months later, January 2. Recliner was as expected, However the ottoman they delivered was not what I selected!! I was told I would have to go back into store, mind you it’s 45 minutes away. My husband went in on January 5. He found the ottoman they initially said was in stock and reordered it. They ask that I call for delivery. Well guess what, it’s pushed back to end of February!! 3 months to receive furniture piece by piece!! I am very frustrated and I will rent to own same as cash before I ever buy from them!!! This whole furniture experience has been nothing but pushed back dates, numerous phone calls, long wait times etc... it’s a ZERO star for me🙁
Ashley’s had great customer service and worked really well on the prices with me. Barbara was really nice and so were all of the other workers at the Lubbock store. Highly recommend shopping at Ashley’s for your home needs.
Thank you Barbara for your assistance in my new purchase
Paid for a bedroom set almost 2 months ago and still haven't received a damn thing , I will never buy from there again 😡😡😡
This place is a scam. We paid CASH for a bedroom set that we were told would be delivered in 2-6 weeks. We are now being told 8 weeks later that it is out of stock and that there is no guaranteed delivery day. DO NOT SPEND YOUR MONEY HERE!! They are LIARS. UPDATE* Still have yet to receive the bedroom set we paid cash for on September 21st 2020..... This is beyond upsetting.
The young lady Nicole was very helpful during my search. I decided to get two chairs and paid for them, then found out I could not change my mind & if I did, I would not be able to get my credit card debited. I’m sorry, if they are not what I wanted or damaged I would not be able to be reimbursed. I got home gave that a lot of thought & this may be my only buy at Ashley’s. I’m very hopeful I have no problems.
They did great in assisting me in the store, and Barbara did awesome following up with my order!
Barbara
Mismanaged
I normally don't like to give out bad reviews but this one is necessary. I purchased a mattress from this company and of course it was a nice mattress at first. Within 7 months the mattress started sagging where my wife and I sleep. We are not heavy set people and don't understand how a mattress can wear out so soon. I contacted warranty department and they had me on hold for over a hour. Finally sent out a inspector to make measurements, take photos etc. Inspector told me I would hear back within 7 business days. Two and a half weeks went by without hearing from the warranty department that I had to call again. Once again on hold for over an hour for them to tell me that they couldn't find the photos nor inspector's report. Scheduled for another inspector to come out to my residence. Was told the same as before that I will be giving a call back within 7 business days. Of course another 2 weeks went by and no call. Once again calling warranty department and on hold for a hour for them to tell me take the mattress didn't meet the warranty requirements. My wife and I ordered a firm mattress and now sagging we are suffering from back aches, etc which I explained to the warranty department and individual showed no concern about our health and acted like she didn't want to be on phone with my concerns. With this bad experience I will never purchase a single item from this company again.
Barbara.
Thank you so much Barbara for the awesome services
Updated AGAIN STILL NO FURNITURE!!!!! Purchased in December 2020 and I'm still waiting on my furniture. NEVER BUY FROM ASHLEY FURNITURE! Updated: We are STILL waiting on my furniture to be delivered. Was told wait time was 2 to 6 weeks, we are at 14 weeks now with no furniture. We call weekly to get updates, every time is a different date. We were told to give a 5 star review for $100 credit, which I never received. No customer service following the sale, no updates on shipment delays, no compensation for inconvenience. Would not recommend. What a wonderful shopping experience! A big thanks to salesman Daryl. I appreciate the whole experience and team making us feel taken care of. Barbara.
We haven’t had one bad experience, but two. My boyfriend and I moved to Lubbock and needed a couch. We found a good deal at Ashley, and ordered it. After receiving it six weeks later, one of the cushions was not presents. We waited another two weeks to receive that cushion. My boyfriend decided to give them another chance and ordered a coffee table set for my birthday. After ordering it at the beginning of August, he figured it would come no later than my birthday (Sept 13). Boy was he wrong. It came at the END of October. After receiving the table, the glass did not fit in the main frame of the table. We were without any glass. They said it would be here by the next week. It is now December 30th and there is no glass in our coffee table. We’ve called multiple times only to wait on hold for an hour, and then get hung up on. HUNG UP ON. I could not believe their customer service sucked that badly. My boyfriend had to physically go up to the store and figure out what was going on. After going to the store, he discovered nobody had any order or intention of delivering that piece. They said it’ll be here on January 16th at the very latest. I cannot believe they lost the order. I’m not counting on the glass being here the 16th of January either. After ordering on August 3rd, this should’ve been taken care of a LONG time ago. This is ridiculous, if you need furniture, I suggest going somewhere much cheaper and with a friendly customer atmosphere. We will not be coming back and I suggest you not come either.
We ordered a couch Labor Day weekend. It is now December 30th and we still do not have our couch. When we ordered the couch we were told it would be 2-6 weeks until delivery. We have called weekly since the 6 week mark has past and each week we are told it will be here a different date. The projected date comes and goes and still no couch. We were most recently told our couch will not arrive until February 21st, 2021. This is unacceptable. Customer Service insists they will not give a refund despite the fact they have essentially stolen our $3k by taking our money and then NEVER delivering a couch. DO NOT SHOP AT THE LUBBOCK ASHLEY FURNITURE STORE.
(Translated by Google) I ordered some furniture from September 7 they told me 2 to 8 weeks and every time I speak they give me a date for a month later now that I spoke it is until January 27. So much cheekiness and lies towards clients cannot be possible and I am paying for something I don't even have. (Original) Pedí unos muebles desde 7 de septiembre me dijeron de 2 a 8 semanas y cada vez que hablo me dan fecha para un mes después ahora que hablé es hasta el 27 de enero. No puede ser posible tanto descaro y mentiras hacia los clientes y estoy pagando algo que ni siquiera tengo.
We walked in on a Sunday afternoon and we were treated super well with great attention to details and what we wanted. Found a great deal on a recliner that we loved and it’s getting delivered later this week! Barbara called the next day to ask us how our experience went and I was happy to tell her it went great! Jorge helped us out and got us what we needed in store.
The Customer Service was great, we enjoyed working with Darryl and his manager. They worked very hard to get us everything we wanted. Barbara then followed up the next day to make sure everything went well.
Had a great experience at Ashley's HomeStore-Lubbock. Wonderful customer service with Josh. Paperwork was fast and easy thanks to Barbara.
Joshua was wonderful and very professional as well as Barbara on the follow up courtesy call.
Barbara and our sales person Rhyne were great !! We received great and fast service and found the furniture we were looking for !!
Update! Paid for the furniture at the end of September 2020, it is now March 2021. Where is my furniture!? Everytime I call they lie and say oh it'll be at the warehouse by the end of the week. You also dont get all your money back if you cancel your order. I do not recommend these people! The salesman was very nice and very professional, but we were told our couch would "more than likely" be delivered in 2 weeks. Its been 3 weeks, and when i called they said it would be delivered by November 12th, which is still quite a while away. I would rather have been just told the truth, that it may take up to 6 weeks or more, than expecting it sooner. Also we paid for it all upfront, but apparently it has to be put together and shipped. Other than this, sales people were nice.
It was a great experience the salesman(Rhyne Valadez) was educated about his inventory.he also got us a great deal.i will do future purchases at this location. I didn't feel like I got cheated like I did in the amarillo one.ill never do business at the Amarillo one again.
I would never purchase anything from this store again or recommend anyone to. I bought a couch and recliner, costing over $1000. The sales person Johnny failed to mention it could take several months for the furniture to come in. He said 2-6 weeks at time of purchase. I know there is a pandemic going on, but if they had been honest about when my furniture would come in I would have never bought anything in the first place. I wanted a refund and there is a 25% fee and the 75% returned will be in store credit. You should not have to sign a contract to buy a couch. Hindsight is 2020. Save yourself the hassle. P.S a lot of these 5 star reviews are not reliable because people are getting coupons to review this place
Was helped immediately. Had a sectional that loved the feel, but it was too big. They worked with me and got me into one that fits the need. (Brenda)
Had a great experience at Ashley Homestore Lubbock. We were looking to buy a bed frame in our budget and Jorge and Barbara led us to the one after discussing our taste. Will definitely be back for more home furniture.
@Barbara Came in with my family. Did NOT get any help from any of the staff. Walked around for 30 or more min before we decided to leave because of no one approaching us to offer help. As soon as we were walking out we were approached by the manager, I believe and told him about not receiving help. After that he personally helped us and made up for the mistake. I hope this is a good lesson for the staff to always be on their toes. Those $9000 we spent could of easily gone to a different furniture store.
Dear Barbara, Service has been horrible ever since I purchased my furniture. When I purchased in store I was told I would be able to get all items deliver by December 16. When I called to schedule delivery the next day I was told that some items were not in stock and would not be delivered until December 21. I asked the agent if they could deliver what was available and they said yes. They delivered what was available but brought the wrong bench for my dining table. When I hadn’t heard from anyone on Dec 21 about the delivery of remaining items I contacted the delivery service and was told they weren’t sure what happened but now I would not receive my items until Christmas Eve which is ridiculous. In addition it takes over 45 minutes to get in contact with Ashley Homestore Delivery Service. After this service and run around I would not purchase AGAIN!
Ashley’s Furniture is by far the Worst place to ever purchase from. I’ve been waiting going on a year for a living room set. Granted the time we live in a year is still ridiculous. Now they can’t find any active account since switching their database. Whatever you do, don’t buy from there!
Barbara made sure everything went well.
Jorge, one of the sales reps was amazing at selling us our first sectional! He was very detailed and patient when it came to helping us find exactly what we wanted.
Purchase was quick and simple. Thanks Barbara
The Nolan at the Lubbock store was wonderful in helping me purchase the items I needed and Cat was very helpful in helping me with our companies Tax exempt. Was impressed When Barbara called to follow up on my experience
I was helped by Rhyne at Ashley Home Store in Lubbock. He was very attentive and made sure that I found just what I was needing. Barbara was very helpful as well over the phone.
Barbara and Johnny were very helpful!
Barbara an excellent customer service
THANK YOU TO ERIC AND BARBARA FOR MAKING THE EXPEREINCE OF BUYING MY NEW MATTRESS AS QUICK AND PAINLESS AS POSSIBLE. I TOLD THEM WHAT I WANTED AND THEY WERE ABLE TO PROVIDE JUST THAT. THANK YOU ALL!
Everyone was friendly and very helpfull manager n sales person did good.Thanks Barbara
Excellent service, from choosing our furniture to it being delivered. (Barbara)
It’s so different....shopping with face masks....trying to keep from suffocating......however a sales person was so very pleasant, informative and very helpful. He offered water 💦 which was appreciated. Barbara was nice when she called to see about a review. A friendly place to shop!
Good experience at Ashley in Lubbock. Daryl helped without pushing or hovering over us. He quickly found for us just what we needed. I appreciate Barbara reaching out to me regarding the survey. Ray
BUYER BEWARE! I’m not a guy that leaves a ton of reviews. Something must be exceptional or terrible. Unfortunately this is an example of the latter. Don’t know why we didn’t shop around before we bought but shame on us. Initially the folks at Ashley’s were great. We bought around $12,000 worth of furniture. The delivery time was promised between 2-6 weeks. After 3 weeks we received one piece of furniture leaving about 7 pieces to come. We were never called. So after 7 weeks we attempted to call customer service. 30 people in line ahead of me. After 30 minutes I was disconnected. Called the store directly. She was going to connect me to customer service again. I explained what had just happened and that I’d prefer to speak with a store manager. She stated there are no mangers at the store. Only sales managers at store level and they don’t address after sale issues. Now, I had received a statement to begin payments. I explained to the young lady that I didn’t plan on beginning payments when 90% of my furniture has not been delivered. She literally told me “I don’t care, I guess that’s your choice “. So at this point I decided making a store visit was my only option. Two folks working the front desk and all they could do was call customer service for us. After 30 minutes she was cut off. Called again and was able to speak to someone. Our furniture was not going to be delivered for another 6 weeks. As before, no one was able to connect me to someone with whom I could address my issues. I was put on a list for call back. That’s been 2 weeks ago. Needless to say I haven’t spoken with anyone. I have called customer service several times with the same result. Went to the store again to just cancel the rest of the order. 25% restocking fee would be assessed. Have since found out Bob Mills has the same furniture and it’s in stock. No waiting! Don’t buy here before you check other alternatives.
Very good quality furniture delivery In a timely manner
Barbara at the Lubbock location was awesome! Answered any question I had and made the process very smooth. Will recommend to friends and family.
Brought my first big canvas at Ashley..Beautiful picture and will look quite nicely in my home..The service was spectacular and I appreciate Barbra ensuring everything went well. Thanks again Barbara and Ashley for this wonderful experience..
They were honest and up front. Thanks Barbara!
I will never shop there again for a number of reasons. 1. They lied to us about the stock. 2. They have no customer service in store. 3. They dont want to cancel our purchase. after. we found out that they lied to us. 4. They dont care about there customers. We will never shop there again and we will make sure to get this out there.
Just poor customer service! Your items take forever to come in and when they do it’s incorrect.
NEVER GO HERE! They are scam artists and tricksters! Worst experience ever had through a company. I would give them a negative start or zero if I could
Got some great help for my father Stephen, Daryl Nurse and Barbara as well to follow up our experience!
Bad experience
Overall amazing experience, greeted and treated like family. Barbara was great.
Customer service was great! Barbara was very helpful!
Bought couch, love seat, ottoman, & oversized chair took the floor model they loaded it for me didn't realize till we got home the bottom braces were broke on the couch called Eric the salesman he is talking to his floor manager now there saying it was as is off the floor
We bought a living room set Saturday and took the floor model. Once we got home, we realized the sofa was broken. We have talked to our sales rep Eric but was going to talk to his manager and call us back. We have texted him 3 times since and no answer at all.
Nolan was extremely helpful down to measurements to helping us see where our dining room would be with the couches. Very friendly only gave four stars because of wait time for couches anywhere from 6-12 weeks. Barbara
A great shopping experience! The salesperson was very helpful (but not pushy) and we found exactly what we were looking for. Our purchase was delivered carefully and on time. We love our sofa and we will be returning to Ashley for all of our future furniture needs.
Was satisfied by the bedroom set I bought and was assisted by Barbara, would recomend anyone to buy from Ashley home store!!
Barbara was very helpful and helped us get the negotiations done no time.
Even though my furniture was delivered 6 months late I FINALLY got it!
Very good Service in the store. They helped us all the time to find the perfect furniture. Also I received on time my furnitures. (Barbara).
I have been very pleased with the bedroom set that I purchased from Ashley. Barbara help us out and did a great job. I also put a dinner room table on layaway at the time of my purchase. I have referred many friends and family and have them ask for Barbara.
Loved the dining set! Great customer service. Quality products. Will definitely buy here again. Thanks Barbara!
They are very friendly and attentive, good service. very good quality. Barbara
The buying experience was phenomenal! thanks Barbara - you guys rock!
Thank Barbara
We were told we would get furniture we bought in 2 or 3 weeks. It has been about 4 weeks and they told us it would be sometime in February 2021 before some items came in. Also rude to my wife. Finally a person higher up the chain told my wife that she would try to have it in by December 21. I will believe it when I see it. I would give them a lower score if I could. I will say at least the lady higher up the chain was honest about what she said. Said she would try but could not guarantee it would be here by December 21st. I will never buy from Ashley again.I believe they are one of the poorest run businesses I’ve ever done business with.
Barbra was nice and very helpful and the person that sold me the furniture was very nice and helpful and the manager was very nice and very generous and helpful I want to thank Ashley furniture for being so helpful...
Ashley was great helping me furnish my new home. Everything was price matched. I cannot wait to receive my new sectional, dining set and bedroom set. Thank you Barbara and Ashley!
Ashley furniture store was fantastic! Thank you Barbara for all of your help!
The salespeople were extremely helpful, but there was a lack of communication from the corporate offices/delivery warehouse on the delivery times and dates, but everyone was quick to make it right!
Bought my daughter a complete bedroom set from them. Everything was in great condition and delivery and installation guys did a great job.
Wonderful and attentive service devoted toward meet our needs. Very flexible. Did not want to just make a sale - but demonstrated desire that furniture worked well for us. Very pleased in all regards! Exceptional service at affordable prices.
In my opinion, Ashley Furniture is the best furniture store in Lubbock. They have good quality furniture. Beautiful furniture. We bought a bedroom set there and couldn’t be happier with it. I love it.
I had a very good experience choosing between a big verity of furniture. I choose a bedroom and a sofa’s set , overall the service was great and I would recommend.
I visited this store to purchased a sectional in Dec. 2019. Customer service was excellent. The sales rep was very knowledgeable, patient, and paid close attention to my specific requests and needs. Needless to say my family and I have enjoyed the sectional.
When we arrived to Ashley’s we immediately got help, we were very pleased with the customer service we received. They even helped us pick out a coffee table, and two end tables to match our new set of couches. They told us the couches would be delivered in 2-3 weeks and we received them in that time frame. We will be returning to Ashley’s for future purchases. (:
Daryl Nurse is the gentleman who helped us at the location on Frankford. He was thorough in answering all of our questions. I will be buying all of my future furniture items here!🙂
I ordered my bedroom sets and dining room set on Labor Day (Sept 7th) was told it would be in 2-6 weeks. It is now Nov 26th and I got told my sets won't be in until Jan 2021! That's 4 months without anything and I'm paying for furniture I don't have! Worst experience ever!
Rhyan was very helpful and knowledgeable of the products. Shopping at Ashley’s was a very pleasant experience.
Ashley HomeStore is an excellent furniture store. The salesmen were very helpful and attentive while I was shopping and attended to all my need. Definitely recommend to anyone looking to buy furniture. Great quality service!
I would literally give no stars for this company. I’ve been waiting 5 weeks for my bedroom furniture which I was told 2-6 weeks so that’s not the problem. However my furniture was supposed to be delivered today, as I had spoken to someone days ago when I called to check in, I wasn’t notified my furniture had even been delivered, I found out when I called personally. Now that the delivery day is here, I called to find out a time, because again, no one called me. Only to find out my delivery had been pushed til Tuesday. After finding out 3 different reasons, I was told it was because I needed to sign a paper. They told me nothing of this days ago, nor weeks ago. Since I thought I was getting my furniture today, I moved everything out of my bedroom, and now have to sleep on the couch because of the inconvenience. I spoke to the manager and customer service and since they only load the trucks in the morning, I’m forced to wait. Instead of pushing my order ahead to ASAP they have a 2 day notice they go by making me wait until a couple of days. Absolutely ridiculous. UPDATE: Its been a year or so and I am having issues with my headboard, it seams to be "peeling". Which shouldn't be an issue with a three thousand dollar bedset. I called a few months ago and a person came out and literally glued the flaking pieces down. Looked alright, so I didn't complain. Fast forward to now, it is peeling AGAIN. Looking worse this time around! I called customer service multiple times, finally got a hold of them after being on hold for half an hour. A lady answered and in the background I hear a group of people just messing around talking about non-work related things. The lady I spoke with was very rude, and at one point said she couldn't hear me, so I suggested that it was probably on her end because I can hear them clear as day as they are being very loud. So she suggests a day for a technician to come and take a look at my issue and as I'm checking my calendar she puts me on hold for several minutes and comes back on asking if a completely different day would work!! Then when I said that day was not the day she originally said she rudely said well its a sooner day we could offer you and so I had to look at my calendar AGAIN to see if that would work. We picked a day and as im about to ask more questions she says "have a good day" and hangs up!! IF YOU'RE NOT GOOD AT CUSTOMER SERVICE, OR DON'T LIKE YOUR JOB, GET A DIFFERENT JOB. I am so dissatisfied with Ashleys. Would never recommend someone buy from them when their employees can't assist you in what you need. Trust me, if I could fix my THREE THOUSAND dollar bed set on my own, you can believe I would. Waste of money, that I'm still paying off. UPDATE: I still haven’t gotten a new headboard. I keep getting the run around. I’ve went up to the store in person more than a couple times. I’ve talked to customer service what seems like a million times. Finally got to talk to a customer service manager and she asked me to send pictures of the headboard, so I did so. No reply. I blasted them on Facebook and Twitter, within 10 minutes I got a phone call from the lmk asking to send pictures to a different email and also a phone number. This was TUESDAY, it’s freaking SUNDAY. Still no response. I just want a new headboard considering I spent so much money on this set, and I wasn’t even the one to cause damage!!! They’ve glued it twice and now it just looks moldy and disgusting. Never shop here, I’m serious. Go anywhere else. You have better luck picking a bed set off the side of the road.
The sales staff at the Lubbock Ashley Furniture store are very courteous, helpful and friendly. That said, we have been pretty disappointed with the length of time it takes to have orders fulfilled and delivered. We ordered a pricy sectional at the end of August. It is November 20th and we are still waiting for it... I have called Customer Service twice to get an estimated date of delivery. I was given different dates each time I called, and it keeps being pushed back. As of now, it is to be delivered in December!! That would be 4 months after making the in-store purchase. We are hoping to receive it by Christmas but I will not be surprised if it is past that date. That would really stink! We were given store credit for the inconvenience and that was nice. We picked a console table/cabinet in-store. Was told they were instructed to tell us the standard 2-6 weeks delivery but warned us that it was most likely going to be longer. What was frustrating this time around was the fact that we were told we would get an email or something to sign in order to complete the purchase. 7 days later nothing had come, no one had called. When I called the store, I was informed that the order had not been placed. Overall, not too happy with the lack of communication or miscommunication. Even if the delay in order deliveries is out of the employees' control, it would be nice to have received more honest/truthful information up front and better communication/follow-up after order placing.
Staff was friendly n helpful. We liked that we were able to get all the furniture we need at one place.
We ordered and paid in full for our furniture in August. We were told explicitly and more than once that delivery would be 2-6 weeks but "probably closer to 2 weeks." We had a really good experience at the store when making the purchase, but unfortunately have been nothing but disappointed since then. Six weeks came and went and we were told that the invoice we signed says "tentatively 4-6 weeks, so that means it can take more than 6 weeks." At that point they said we would have some items at the end of October, some at the beginning of November, and some by the end of December. The end of October came and went. We called again and they said we would have it on November 16. November 16 came and went. I called and spoke with a manager named Kelly who was short with me and after I asked to not be transferred to customer service as I don't have the time to be on hold for over an hour (like I've already done previously) she still transferred me. I know that they have the ability to look up the status of the delivery in store as some of their workers have been able to do it for me in the past. From reading reviews, it sounds like their sales pitch of "2 to 6 weeks delivery" is a common sales tactic and complete gimmick. It is deceptive and a misrepresentation of what customers can actually expect. It seems that the majority of the positive reviews are written right after people make their purchase, not when they are waiting months and months for the delivery. I will never give them my business again and I will deter any of my loved ones from spending money at Ashley's. We will be spending our Thanksgiving (and probably Christmas) eating on a foldable tailgate table and chairs thanks to their misrepresentations.
Excellent service through entire process!
Iam taking my review back we went in and got a dresser and night stand last week was told by josh I think that was his name that what we wanted was in stock and would be delivered this week because last week when we went in they were too booked to deliver it we payed and before we left I told him so next week right he said yes if they can deliver it Saturday they will if not yes next week so today I called to get a specific day just for them to tell me he isn’t there and I would not be getting my item this week because they don’t have anything in stock and it would be about 6-8 weeks????????? He did tell us out of stock items would take that long but that wasn’t our case because he told us out items were In stock we would of never got it if it was going to take that long we were lied to
If I could give no stars I would!! We were talked into purchasing furniture that was not in stock, so we paid and ordered it in August. They said they would call us by September 9th to schedule a delivery date so we gave them until the 15th. On September 15th, we called and after being on hold for over an hour and a half we finally were told that the furniture should be here at the beginning of October. October 15th came around and we did not hear anything so we called again just to hear that it won’t be in until November 9th! We called the 9th and they had us schedule a delivery date for November 12th and were also told that we were the last stop of the delivery. 5 o’clock came around and we did not hear anything. Once again I called customer service only to be told that our delivery was pulled from the schedule. I live an hour away from any decent furniture store and this has been nothing but an inconvenience for my family and I as we still have no dang living room furniture!! I am 34 weeks pregnant and wanted to have everything situated before my baby arrives but this has been a total nightmare so thank you! Never go there unless you want your time wasted!!!
Big selection and everyone else was helpful without being pushy. Josh did a great job!
Fantastic !! We found exactly what we needed and Eric Garcia was so helpful. Thank you to the wonderful manager Jesus Marrufo. Thank you Ashley's Furniture.😁
Don't go there. Waste of your time. No one has a brain as of management
I will never shop at this store again. Delivery dates constantly changed. They need to keep their comittment. People cannot always rearrange their work schedule to suit the Store
Purchased living room furniture and the store was clean and followed social distancing. Found exactly what we wanted and our salesman Nolan was great to work with.
Third iteration of this. Furniture that we purchased in July or August has still not arrived and every time we inquire about it we are given a date 2 weeks out. I am tired of dealing with this. I will be going to see my attorney in the morning. I suggest that anyone wanting furniture to shop elsewhere. This place is the biggest joke of a business that I have ever had the displeasure of dealing with. Should not have continued to purchase from this place because we have had nothing but trouble every time but really liked our salesman, but no more. Buy your furniture somewhere else. Can not stress this enough.
The shopping experience was easy. The purchase process was fast and effortless.
Very Friendly and helpful staff and a huge selection of furniture.
a place very well attended by the staff, easy access and a very good environment super easy to work with
Quick, easy, polite and out the door! Easiest furniture shopping and helpful people. Prices were great as well!
Great service! Quick and easy, very friendly.
Sales person was extremely helpful advising with selection. Pleased with quality and price.
Awesome and friendly customer service 👌
Everything went well and was great! Completely satisfied
We had been looking at rocker chair for my brother .and found the right size ,comfy and just right for him. He was so happy and it was a great suprise .he was so happy.zEveryone at Ashley were a great help and I would highly recommend shopping there .thats a friendly place .and you can take your time to look. Sincerely just Castillo thanks Ashley's
Very disappointed in the service with Ashley’s. I paid in full for my items and they were supposed to be delivered within 2-6 weeks. I waited on hold with customer service for 3.5 hours the day they were supposed to be delivered just to find out it would be 13 weeks from my purchase date that they should arrive. I reached out to the sales person I worked with and was offered no options or anything to make this right. Not to mention, I was not treated well over the phone by the receptionist. I received no notification of this extreme delay and now will be living without a couch until they are able to deliver.
My order took a little bit to be delivered due to COVID. However, the staff were very easy to work with and helpful. I love my bedroom set and coffee table definitely will be getting more furniture from this place.
Wish I could give a review of the quality of the furniture we ordered but I wouldn't know since I've been waiting on it for 4 months. Everytime I call I get a different delivery date. Can someone just get my furniture to me or a refund. Geez will never go back thats for sure.
Worst experience I've ever had. Its been six months and still no furniture. I wouldn't recommend Ashley to anyone
They are very welcoming once you enter. Such great customer service, they answered all my questions for I was a first time buyer. They didn't push me to buy something but explained what deals they had during the time I went in and let me explore and look at all the furniture pieces. They would check up on me from time to time. I knew what I wanted but their customer service help me confirm to get what I wanted the same day instead of waiting. Thank you for not influencing my preference and letting me decide what I want.
Almost an hour on hold only to be disconnected lousy customer service
Had a great time shopping here
Very friendly and helpful people.
We highly recommend Ashley’s in Lubbock! Carlos was incredible! He was fast to get answers to questions we had! We are happy to say we have a new bedroom set from Ashley’s Home Furniture Store in Lubbock, TX!
I ordered a drawer from Ashley’s 2 months ago, and have yet to receive anything! I come to the store, and there is no manager to speak to in person, everything is done over phone, and they are closed for the day. I get because of COVID everything is slow right now, but 2 months?!? I would have never bought anything from Ashley’s of that were the case, but nothing was said to me when I purchased the drawer. This will be the last time I ever spend any money at Ashley’s...so disappointed.
The salesman at Ashley did a great job at finding what we wanted. He was very kind and very helpful and he was a great! I’ll continue to do business with y’all as long as you can bring us great pricing! Thank you!!!
This has been the worst shopping experience of my life. I purchased furniture in July of 2020 and was told it would be at my home by mid-August. I am writing this review at the END OF OCTOBER (which I was told everything would arrive by) and am still missing pieces of my order. I am receiving partial orders of a barstool or an end table here and there but I just got off the phone after being on hold for 45 minutes and I am now being told it will be December before I receive the furniture. I have called and tried to ask what is taking so long and all they can say is "Covid" this and "Covid" that which makes zero sense. They have been largely unapologetic and the one time I went in to the local store to try and confront someone face to face, my sales guy didn't recognize me... totally unprofessional company and WOULD NOT recommend to anyone. Take it from me...
Very great service!! We will continue doing business with Ashley!! Thank You All Ashley Associates!!
Experience while shopping was great! Sales ppl let you breath and they are helpful. We went shopping for couches for the 1st time and we where able to get what we needed. However we where promise delivery before my daughter's bday. That was the only reason why we went to purchase furniture. It has been 2 weeks and we still haven't received our couches. Tried contacting customer service and stayed on phone for 3 hrs and never got a answer. Called scheduling dept and same thing happen. Maybe I'm being impatient but delivery promise before the 23rd was made and not kept.
Buying furniture was easy and the staff was helpful in the beginning, but once I signed papers for the furniture they were no longer helpful. They wouldn't answer or return calls the customer service is awful you can never get a hold of them I was always caller number 20, or 30 something no matter what time I called. I am currently still dealing with them. When I went into the store I spoke to a higher up sales person and explained my issue he told me the person in charge was not there so for me to call Monday the sales person gave me his number and said he would handle it by talking with his higher up before I called Monday. It's been a week and they have done nothing. So, I called him to see what was going on. He told me I needed to talk with the service manager after he told me he was going to talk with them and help me out. So of course I have been trying to call but I can't get through and my job makes it hard for me to have time to go into the store to speak with someone. I could go on and on but the bottom line is I will not buy furniture from them again and I do not recommend anyone else buying from them unless you have a lot of patience.
Friendly service, great selection, and knowledgeable sales staff!
everyone was very helpful, but also let us shop
I like going to Ashley’s, the associates are helpful, but at the same time ready to help when you are ready to buy something. Associates do not crowd you, give you the opportunity to look around. Associates are very well informed about the products they promote and sale.
This was my first time at Ashley’s and the experience was amazing we found exactly what we wanted and it was right in our price range! The staff and customer service will have us coming back thank you Ashley’s for all the help and support to get what we wanted! Update 3/14/2021 it took months to get in a dresser that was ordered back in October. I called multiple times with no help and when I asked for a manger there was never one there! I rated Ashley’s 5 stars way too soon
I wish I could give less than 1 star. They will sell you stuff which is not in stock. If you placed order for home delivery the only way to contact them for an update is customer service. You will have to wait on phone for at least 1 hour and after the wait it keeps ringing (you will be frustrated and eventually may cut the call). The store has no update for your order. We ordered a console table which took 4 months. I kept on calling them every week. they kept on saying it will reach by this weekend and someone will call to schedule delivery. But no body called and ultimately we called them to cancel the order and they said oh it's in the store but now we just did not want it. they asked $25 restocking fee. We gave it and decided never to buy again from them. There are much more better furniture stores- Furniture Row, Bob Mills, Canes- do NOT buy from them.
About the worst customer service I have ever had. All they do is apologize. Going on 6 months and calls every 2 weeks, still haven’t received couch.
Had a great experience shopping! Rhyne was very helpful and knowledgeable. Cannot wait for my furniture to arrive. UPDATE: 3 months in and still do not have my furniture. Called multiple times, went to the store on multiple occasions and called customer service and nobody can tell me anything. The arrival date just keeps getting pushed back. Asked to speak to a manager and was told that there wasn't one there and even if there was, they wouldn't be able to tell me anything different than customer service. Asked who the owners were and was told they didn't know. They refused to give any names of any management. When you call customer service you wait in line only to be hung up on. This is the worst customer service I have ever had. Asked them to cancel the purchase and they will not without a 25% restocking fee on furniture that I do not have and then the remainder would only go to instore credit.
Has to be the worst customer service I have ever experienced! In store they are kind and at tentative! Took my money... two months later still no furniture! After each time it was estimated to arrive and changed... I never found out unless I called!!! I’m on my third change and just asked for my money back! They insisted that I can have in store credit! WHY!!! Would I want to spend my money there after knowing how terrible my service has been!! Really?? Ask for a manger told no one in charge at the store... have to call customer service again!!! I am once again on hold for 20 mins waiting to fight with someone else!! Omg!! The worst!!! Experience ever!!!! NO THANK YOU Ashley’s!!!
Staff was friendly and very helpful. Made buying furniture enjoyable!
The salesperson was very friendly, knowledgeable and helpful without pushing me into one choice. In these uncertain times, I wasn't sure if I would have to wait two months for a mattress, but he assured me that wouldn't be the case. Hopefully we will sleep better soon thanks to their help. Edit (April): I’m stuck with a painful mattress and was told to call a number / option when I tried to email for help. The initial interaction and delivery was ok, but the pricey product is terrible.
Worst service ever. Half my furniture delivered. Lied to over thee times. Been waiting for my items 9 weeks and counting. Go elsewhere if you can, this store is not worth it. If I could rate no stars I would.
We knew what we wanted and were in and out in like 20 minutes. Super sweet super nice people
Everyone was very helpful and I found what I was looking for right away.
My son went Ashleys to buy a living room sectional. Delivery date was October 20th . My son waited and no delivery no phone call absolutely no communication. He called and asked about his furniture and they said it woul be delivered probaby by first week of November. I've heard bad reviews on Ashleys about them never delivering on time, its always months after. I just didn't want to believe it.
Hello, my name is Christine Gilliard. The staff at Ashley's are very helpful. I had trouble ordering an item on the website. So I went in , explained what happened. Five minutes later the Sales Associate had the order done. I'm so grateful.
The experience was great from the first minute we walked in the store in Hobbs NM. Giovanni came right over and asked us what we were interested in. He was very friendly, he helped us find exactly what we were looking for. The manager was also very nice and helpful we enjoyed talking to her. The delivery guys were polite and professional. We will recommend Ashley Furniture to all our friends. Thank you for the positive experience.
Always have a great experience with Ashley Furniture. Huge selection with great financing and delivery options. Edit: I understand covid has slowed down alot of businesses. We were told 2-6 weeks delivery back in mid August, and that is might take a little longer. We are now at 9 weeks, and were given a delivery time frame of late October and made plans accordingly. After not receiving any word I went up there to be told it would be mid to late November. I made plans for family to come into town the first of November to see our new house (hence the new furniture), we have already sold our old furniture (table, couches, tv, etc) to make room for the new. The worst part is that customer service was supposed to reach out to me 4 different times now, and has failed each time, and even commented that the purchase order hasn't even been sent to the manufacturer. I'll definitely rethink my place of business the next time I buy over $7k worth of furniture. Subtracting a star for every time I've spent 1.5 hours on hold for no call back.
Made it really easy for my first time purchasing something that I can call mine.
We had ordered a couch back in the end of July. We were told that it would be in in 2 weeks. 2 weeks had passed and we received nothing. The guy that sold us our couch did not work there anymore so his information was useless. Then we were told that our couches would be in at the end of September. We waited until it was time and STILL no couch. Then we were told we would get our couch on another day, did not get our couch. Long story short, we had to wait 3 months to get our couch.
It’s been 2 months since I ordered my furniture, still no furniture. Every time I talk to someone about it the date is pushed back further. I purchased a living room set Aug 17 and the best *tentative* date we have for arrival is sometime in November however, when I made the purchase they told me it’d be here in 2-6 weeks. The woman answering the phone hung up on my husband twice and was clearly bothered to have a conversation with him about the eta of our furniture. Worst furniture buying experience ever. I will absolutely not purchase from here again. They only have 5 star reviews because they bribe us with a $75 gift card to leave one BEFORE we know how terrible the service actually is. Not to mention, when you go to redeem the gift card the creepy male salesmen lure you to the mattress part of the store and try to convince you to lay on the mattresses.
Their service is horrible. I never got my couch back that they had to pick up to fix and no one can give me an answer on where it went or why they havent brought it back and they refuse to give me another one after I paid 3000 for the set I have. Now down to one couch out of the 2 I bought.
If I could give them no stars I would. Ordered around 8/15/20 - we are now 10/13/20, no furniture, no update. I'm on hold with customer service and it has been an hour and counting.
If you are planning to go Ashley, let me tell you what you are going to experience. They nicely decorated the showroom so you will like it and want to buy them. They are nice, okey. And they are not expensive than other furniture stores. But I can not say I had a good experience with this Ashley store. They put way more high price tag on the furnitures compared to their website. And they will tell you ”we did a huge discount.” and you will feel happy because of getting huge discount. But if you check their website you will see that discounted prices are still much higher than online prices. My suggestion is to go this store and decide the one you want to buy and then order it online. Even if you add assembling and shipping price, it will be way cheaper than the store price. Despite my bad experience, one of the salesmen was so helpful and patient. But we didn't like the price policy at all. Update: I have received a credit card from Ashley which I didn't want and they never mention...
Excellent Customer Service. I love Ashley’s. Best furniture store in town!
We recently ordered several pieces of furniture. We have waited over two months for this to be delivered. We requested an afternoon delivery and today, we were told that we would likely have to pay a restocking fee of $199.99 as no one was home. They attempted to deliver at 10:30AM and 11:30AM. We asked for an AFTERNOON appointment! I will NEVER order from this place again! I would not recommend this to anyone!
We purchased a room of furniture through Ashley a few days after labor day. The salesman told us that he would call us that Monday with shipping information. We haven't heard from him since the night of purchase. That following Wednesday we called and were told it would be in the warehouse on Oct 8th and to call in to set an appointment. Upon calling today, we found out that the eta for the furniture has changed to 30 days out (Nov 11). Why couldn't they call and tell us?! When I asked about a refund, I was informed that there was a 25% restocking fee....for furniture that we don't even have....and then the remaining 75% would be store credit! What the actual what?! I'm at such a loss. What kind of business are they running here? I would never recommend Ashley to anyone nor will I ever purchase from them again.
Never buy from this store! After purchasing a couch back in July, I still can't get a straight answer as to why it hasn't been delivered yet. Multiple attempts to contact customer service have not been successful, and apparently this has been an issue for many people, even before covid. They essentially have taken my money and ghosted me. Never, ever do business with them unless you really like losing money.
We had an awful experience with this company with lieing about when our furniture will arrive, no updates on it, the run around with the Ashley's, the floor hands and treated very rude too, I would advise any one else not to shop there.
I only shopped here because other furniture stores were honest about how long it would take to get the product during covid. Long story short I ordered a couch and a coffee table and was told 4-6 weeks and the salesperson told me he’d put a “rush” (which after further investigation I found out he is a liar) on it. The salesperson also lied again telling me we’d “stay in touch” until I received my furniture, never heard from the guy again, he got my money and couldn’t care less after that. Because of the hustlers (salespeople) that work here I would recommend going somewhere else. Save yourself some time, some money, and hassle.
The custom sales are nice and they set up for in during Covid-19
This is the worst furniture buying experience I’ve ever had. We purchased sofas, tables, and a dresser in September and were told 3-4 weeks for delivery and now we are being told November or December for delivery and today I received a bill to pay on furniture that’s not even delivered yet. When you call the store they can’t help they just refer you to customer service who always has 20 callers ahead of you.
Paid for our order on September 25th. Order arrived today...wrong furniture delivered to my house. Stay away!
We spent $3,300 on a living room sectional and rug at the Lubbock store on 7-25-20. No one there ever warned us it would take over 2 months to get our furniture. After we gave away our living room furniture, we got a text notification that our furniture would be delivered on 9-17. The delivery guys didn't show up until 10-1 and the order was wrong. They had to take two of the sections back and told us it could take just as long to get the correct ones ordered and out to us. So now we have one part of a section with two exposed ends just sitting in our living room for who knows how long. I went up to the store in Lubbock to get help and they wouldn't help me and told me I would have to call customer service. Called customer service and they said I needed to contact the store (the one that I am standing in while talking to them). Can not get anyone to help me. Completely unacceptable and will never use them again. Just want to return this, get my money back, and start over with someone else at this point.
Don’t believe what their sales people tell you. Our salesman lied to our face to make the sale. Everything they have said to us since the sale has also been a lie. We were supposed to receive our mattress last week. Nope. They were supposed to contact us 2 days ago for our delivery tomorrow. Nothing. And good luck getting ahold of their customer service...
Purchased furniture here over 6 weeks ago. Was told it could take 2-6 weeks after contract was signed. Have yet to be contacted with any details as to were the furniture is so I call and now it’s going to be another month according to the rude person on the phone at the store. Absolute s*** communication and will lie to your face until the contract is signed. Would not recommend this Company.
Was a pretty good experience at first. We found what we wanted and we're told it would take a one to two weeks. That was early/mid September. We are now projected to receive our furniture mid-November. Other reviews make it seem likely that even that won't happen. If you shop here don't expect your purchase quickly, or pay with a credit card with a good chargeback policy to avoid their absurd return policy.
I received my furniture today after a 2 month wait. COVID, not Ashley's. I must admit I was getting impatient. Ryan in the Lubbock store was extremely patient and helpful. The delivery was seamless! Delivery guys were on time, courteous, and knew what they were doing! Great job, and thank you!
Really bad service, I buy 2 bedroom set on july2020, and today is sep 28 2020, and I haven’t get my order completely, I empty my Room becuase they said they have everything and when they delivery my order I’m only have 1/2 of my order, I call the warehouse, they never answered, when they finally contact me they told me they can’t do nothing , so now my kids have to sleep on the floor until they have the rest of my order
Customer service was good I knew exactly what I was looking found on website Alex was helping me get everything set up and get the contract going and then I asked him that I've noticed that they had a poster with free gift with a purchase of certain amount, I asked him if I qualify for that he said yes,I said great so contract has been signed and to my surprise when I get home I noticed the price is different than the website so I call Alex I asked him I noticed that price that we discussed from the website was not honor his response was the system was not allowing him to enter both promotions that he tried. He apologized and offer to change the price and take the tablet off. Customer service was great Alex I just think that customers should be informed from the beginning And no surprises.. Well I just got off the phone with customer service 8/26 it looks like I won't be getting the furniture till October 9th that's over 12 weeks of wait so disappointed and of course if I want to cancel $800 I wish I wouldn't have done this 😕
Great experience, our salesman Darryl was great and went out of his way to help us out even though we don't live in Lubbock. I would definitely recommend the Lubbock Ashley to anyone looking to make a furniture purchase. Since writing my initial review, I have had to go back and make changes. I was told my furniture would be in in 2-3 weeks. I'm 7 weeks out now and still not received all my furniture, nor can I get anyone to tell me when it will be in. My salesman will no longer return my calls. I'm given the runaround every time I call the store. Was put on hold a few days ago for over an hour. Poor communication and a different story every time I am actually able to speak to someone after waiting on hold for 30-60 minutes. I am now extremely fed up and asked to just receive a refund, I would buy furniture elsewhere and they are refusing to give a refund. I have had good service at other Ashley stores, but stay away from the Lubbock store!!!
Ashley was our first stop. We fell in love with the set right away. We shopped all over town and could not find a prettier dining table and chairs than we did at Ashley. Add to that the friendliness of the people at Ashley and the beautiful showroom that made for a very pleasant experience. We won't waste time going anywhere else next time we need furniture.
Sales staff was super friendly. My sales person went out of his way to try and get my furniture to me quicker than when the website said it would be available
They were very attentive and quick to help. Overall great experience!!
Great service from the moment I walked in.. they helped me with all of my questions which led to my purchase.. I will be returning soon!
I wish i could give them a negative rating. I ordered a sofa from them 3 MONTHS AGO (July 21st). I still have yet to receive it. I am told every week that it is suppose to be delivered that week but it gets pushed back another week. This has happened for the last 3 weeks. They have a no refund policy so here I am in an empty apartment for 3 MONTHS. terrible. I see that this is a common issue with customers. No sure why they have a 4.8 star rating. No one can help you. I've resorted to filing a claim with my bank and I told them I would. If you guys are experiencing this delay please be stern in your call to customer service and make them give you store credit. I have received almost $300 in store credit because of my delay and every week I call I make sure they add to that.
Super easy shopping. They’ll definitely find a way to get you what you want. Love all my furniture from here.
Eric and all of the staff was very helpful and answered all of our questions. We didn't feel rushed or pressured and we cannot wait for our furniture to arrive!
I had a great experience shopping for couches and recliner. Josh made it very easy for me to find what I wanted .
The inventory and staff at Ashley's knocks the competition out of the park! Johnny showed us around the store and was very knowledgeable and professional about the current stock, deals, and purchasing process. Got a new dining set with free set up and delivery and we were out of the store in less than an hour. Definitely going back to Ashley for the bedroom, next!
Staff was very friendly. Wish they had explained the pricing a little more but will go back.
I went in with not much time and they quickly helped find what I was looking for and made my purchase. Good, attentive customer service. Update: I gave a 5 star review bc that was my experience at the time plus they offer you a “gift card” for writing specifically a “5 star review.”Well, I now feel it’s appropriate to update this review to a more accurate one bc not only did it take 5 months to get my dining table but also after leaving the store no one called me EVER in those 5 months to tell me how long it was going to take or to update me on anything! I had to call many times to get an update and most of the time the call wouldn’t even get through to anyone.
Great experience. Josh was a big help!
I don’t write reviews but this store made me go out of my way and write a review for the horrible delivery service. I bought a bed and I was told by the salesman it would take 2-3 weeks for sure and there was another bed in stock but I decided to sleep on a mattress on the floor for 2-3 for the bed I really liked. After I made the payment on the phone the salesman sent me a picture of the contract and said “sign it I’ll take care of the rest”. I was not given a copy of my contract and I didn’t sign it in person either. The bed is actually taking 6 weeks and counting. After I called to check on the order I was told it would be here the 18th of September but I just called and they moved the date to the 26th. Basing it off the other reviews looks like they are just going to keep extending the date. Do not buy from jere if you don’t want to be sleeping on the floor for 2-3 months
The staff at Ashley furniture in Lubbock, Texas were friendly and informative. We were searching for a new sofa for our home and we walked in to Ashley after viewing four other furniture companies. We were provided direction and answers to all of our questions prior to making our decision to purchase. Thank you to the staff at Ashley Furniture of Lubbock, Texas.
Great store. Knowledgeable sales staff and a quality product
Rawling went ABOVE and beyond to help us find the best we were looking for! The only reason I bought from Ashley was because of him! Definitely ask for him when you go in! If he’s not there, find out when he will be. Update: We were given a delivery date of 5-7 weeks, which is usually longer than expected, but I get it, COVID. We are going on 8 weeks, and we are finally supposed to be getting our bed! Communication has been awful during our whole process. We were given several different delivery dates after our bed “arrived” at the distribution center, but as of today, still no bed. It’s supposed to be delivered in 4 days, 9 weeks after we ordered it. Again, I understand COVID messes everything up, but the back and forth on it’s delivery status has been such a pain. We’ve used several different furniture stores in town, and Ashley is at the bottom of our list.
They tell you a date for delivery and after MONTHS after the scheduled delivery they dont have the courtesy to call and update you on anything. They make you wait forever to talk to someone. Never buying from place again.
It was a postive experience from the moment I walked in the door.
Johnny was a big help to us when we went in to look for living room furniture. We told him what style we had in mind & he pointed us in the right direction. He was very helpful without being pushy & made the process quick & easy!
They have a great selection of furniture and home decor! Salespeople are friendly. Only drawback is the wait time... was told 5 weeks and it took 8.... had to get our furniture in 2 deliveries.
They have great customer service. My experience was fast and friendly. Definitely will keep shopping here for all my home decor wants and needs!
I would NOT recommend family or friends to buy from this store. Horrible communication and very untrustworthy.
The staff was very friendly and extremely helpful. I'm very happy with the experience and with my new couch and chair!!
Andres was very helpful and patient
Paid upfront for my furniture order since nothing is kept in stock, our sales person claimed she would check in with us about delivery details and never did. One piece I ordered was only about a week late, but I still have not received the other piece of furniture I ordered in June. Forget calling customer service unless you have an hour plus to wait on hold to check the status of the things you have purchased. Never again!
Was greeted just as we walked in the door with a friendly ready to assist salesman. Really helpful with providing many different selections with the same style in mind.
The staff was very polite and helpful..helped us look for what were looking for and gave us a good price for our furniture..
Everyone was very helpful
Answered my questions quickly and made my work less complicated.
The sales experience was awesome! Daryl Nurse did a fabulous job helping us select the perfect pieces for our living room. Thank you Ashley Furniture!
Had a great experience, very friendly customer service. Gave me free water. Was the best day ever
We had such a great experience with this Ashley's we are definitely going back thank you to the staff and Rynne and Johnny who made our experience worthwhile. Thank you so much!
We had a great experience with Eric at Ashley. He was very knowledgeable, answered questions when we had them, and gave us time to look around. The sale prices were unbeatable.
Terrible terrible terrible experience with Ashley. I ordered my $2700 dollar order 8 weeks ago and I still have not received it. Their employees have continuously told me different delivery dates and arrival times for my furniture and still today none of them have been right. So if you are going to place an order with them be expecting to wait a long time and with no customer service to help get your furniture to you in a timely manner. They do not seem to care when your furniture arrives as long as they get s much money from you as possible. Will never be ordering with them after this. I also took a day off for work for them to deliver the furniture to my house when someone is there because they told me they could deliver it by then, but it turns out they actually could not. What a surprise.
Very disappointed. I am still waiting on two pieces of my furniture that I ordered in June!!!! One was damaged upon delivery and one piece was just completely missing. I have called at least 6 times to get a status and they send me to a customer service line where I have to wait for upwards of 30 minutes each time. I don't have time to wait this long each call. No one has helped me and I'm about to make a 3rd payment on a set of furniture that I do not have all the pieces to. Every time I call they say I have to speak to customer service and no one ever answers the customer service line! I texted my salesperson and he no longer works there and told me I will just have to call the store. Very disappointed with this entire experience and I will not do business with this company in the future. Complete lack of customer service and care.
Derrell gave us the price we wanted but everyone was very helpful.
Will never take my business back to Ashley furniture! They are the most unreliable furniture store I have ever dealt with! It’s taken them over 2 months to get my bedroom furniture in when I was assured it would be here well before my move in date! They literally never get things in when they tell you they will and it’s very frustrating having to go without furniture and then having an expected delivery date which has been pushed back 3 times now! Staff seems very unorganized with their information as I talked to my sales rep and they say one thing and the delivery people say another! I’m happy with the furniture itself but if you want furniture in a timely manner I suggest going elsewhere! Edited** Again still missing a piece of furniture almost 4 months later, so if you need within 3-4 months minimum I would suggest going elsewhere! Was told about 2 more weeks so we will see!
The customer service at this independently owned and operated Ashley Furniture is terrible. I made a purchase based on the fact that the salesman, Joshua Williams, said it could be delivered 9/4. That delivery was never in fact set up for 9/4, but rather a week later. I want to cancel my order based on the bait and switch sales gimmick, but they aren’t allowing me to do so without a 25% cancellation fee. The only reason I made the order was because it was going to arrive in time. You’ll get great customer service until they get your money. Then, you’re on your own. Save yourself the hassle and go elsewhere.
Nolan was great in helping me decide what pieces of furniture I need to fit my ideas for my living room. He was very knowledgeable about the products and made me feel very comfortable with my purchase. I recommend everyone stopping by!!
I made a purchase on a new bedroom set and I love it! It delivered in a timely manner and the delivery men were very nice and respectful! I will continue doing business with Ashley HomeStore!
My experience was amazing! I looked online at some furniture I was wanting but it said it was temporarily out of stock. The salesman was amazing and helped order everything I wanted at the sale price! Very pleased with service
Had a great experience shopping here! All the staff was friendly and knew their stuff in detail. Super helpful, and was always there when we had questions and were patient when we couldn't decide what we wanted. I got a bedroom set and mattress this time,. But Will definitely come back for more furniture!
We have been waiting on our sofa to be delivered since July. What was suppose to be 2-4 weeks,have turned into 2 months. My husband and I have called multiple times only to be hung up on or being told whatever. They do what needs to be done to get the sale and string you along afterwards. I will gladly pay more to receive better customer care and actually receive what I purchased. According to these reviews,I am not the only one with this complaint.SMH!! Give me my Sofa or Give me my Money
Checking out was quick and easy.
I had a great experience at this Ashley furniture location! I was looking for a new sofa for our living room. My wife and I have been shopping around for a new sofa for our living room and had originally gone to the Ashley furniture store in Clovis where we live. While we weren’t necessarily treated badly, we were treated as if they didn’t really care whether we bought the sofa from them or not which was kind of disappointing because we had previously bought a recliner, a console sofa and three different mattress sets from that store. So we changed our minds and decided to look around before making a purchase. I looked around at four different furniture stores in Lubbock and cannot find anything at suited me. I was ready to go back home and go ahead and purchase the one we had looked at our local Ashley furniture store. Instead I decided to try the store there in Lubbock on Frankford. So glad that I did, I was able to find the exact same couch and get a discount on the price along with them waiving the delivery fee! Our store in Clovis had told me that I could either pay the delivery fee or drive to their warehouse 18 miles away and pick it up myself at no charge. So to find out that not only was I going to get a discount, but they were going to deliver it at no charge, that sealed the deal for me along with the friendliness of Daryl, the sales person I spoke to. I have a business in my hometown and I have always tried to shop locally if it all possible. The impression that Ashley Furniture Lubbock left on me will have me going back to see them for future home furnishing purchases.
I received a new mattress in March that ended up being faulty. I called Ashley to rectify the situation and they sent a technician to my house to check it out. I went to look at new beds yesterday without yet having the determination from Sealy, I was just checking my options. They made the whole situation right again, right there on the spot. They fit me for a new mattress, yes that's a real thing and highly recommended to get the right mattress for you. I walked out spending a little more than I planned, but that was 100% my choice in order to have the best night's sleep. Happy Customer!
if I could do zero stars I would. I paid over 6 grand for furniture, that I was told should take 4-6 weeks to come in. After 6 weeks I called in and was put on hold for over an hour, only to be told to wait another 2 weeks. After waiting another 2 weeks, I called in and they said I need to wait another 2 weeks. this happened two more times. I still haven't gotten my stuff. I wouldn't let my worst enemy walk into this store.
Sales team is the best! Customer service dept is garbage. We ordered almost a whole house of furniture at the end of May and it is September and we still haven't received everything we've ordered. I was on hold for 36 minutes before a customer rep finally got to me. I know my TV stand is in the warehouse because i called the salesman to see if he could check on it for me. Great furniture, great sales team, but you will wait MONTHS for your furniture.
I ordered a set of couches, end tables, and a coffee table a month ago. I tried to get ahold of my sales guy and he told me he no longer worked there. He gave me the managers number so I called him. He I guess didn't want to handle anything related to a problem. He said this is my personal phone and I know nothing. GREAT CUSTOMER SERVICE !!! 5 stars out the door with the manager. If you know nothing what are you managing? Also every one that works there gives out their personal numbers to their clients. What makes you any different then the rest of your employees? Every time I walk in the store someone is there to greet you but only because you are a possible sale. There is zero concern about anything else. I finally got ahold of a lady at the front desk and found out the items I wanted were not gonna show for another month. When I signed papers I was told the will arrive in 2 to 6 weeks. The customer service just keeps getting higher and higher. The manager of the lubbock location needs to go because it is very clear he is only concerned about the money not the customer. I will never go back and I will never suggest anyone to go there. Especially when there is cheaper better quality and more customer concern elsewhere. That manager alone is making a bad name for the company.
They refuse to refund the money for a couch they can't deliver. They are refusing to let me even speak to a manager.
Paid in full for a couch, chair, and coffee table. Was told it would take 2-6 weeks for it to deliver. Salesman said he’d call and let me know if it’s going to be closer to the 2 or 6 week mark. Gave him a week, no call. I call the store today and was told it’s going to be about 18 weeks. I asked if I could have a refund and “restocking” fee waived since I didn’t want to wait that long and was told 4-6 weeks. If I would have known it would be that long I wouldn’t have made the purchase. The store says call customer service they are the only ones that can handle the issue. I spent my lunch hour on hold with customer service, no answer. Spent another 30 min after work on hold, no answer. I call the store and ask to speak to a manager. Put me on hold, then got disconnected. Finally spoke with someone, said they were a manager and says pretty much to wait for customer service to answer. Offered to call them, wait on hold, and have them call me back. I asked the manager if customer service would be the one to decide if I have to pay a restocking fee on furniture that was never sent out. He said no, then yes, “there’s a process”. I tried customer service again and waited on hold another 25 min and got disconnected. It takes a lot for me to write a bad review. It would have been different if I got a call from them saying “hey, here’s the deal it will be longer than 6 weeks...are you okay with this...here are your options”. So my money is locked up in this company and I can’t get a hold of anyone who can do anything about it. I’m a single mom, saved for months for furniture. Who knows how long this “process” will take if I even get through customer service. Won’t ever purchase from here or recommend anyone to do business here
Ruby was wonderful and very helpful. Thank you.
I had a fantastic pleasant experience at Ashley’s furniture , the sales team was great everyone was very attentive to us and friendly, My sales rep Eric is the Best in the West he went beyond my expectations as a salesman Eric went as far as carrying a nightstand to the other side of the store just so I could see if it matched the bedroom set I purchased and everyone stayed past closing time and I know how it is when your ready to get off so thanks everyone for that,I highly recommend this place , great team of salesman and women. Thank you all for the experience it was Great!!!
Best service we have had in a long time
Worst service ever in Lubbock TX, no help whatsoever and sales man Ryan at Lubbock store biggest liar I know, lie after lie three months later and still no couches I’ve been paying on couches that I’ve still don’t even have smh never again!
Derek was the sales agent that helped me and he went above and beyond in making sure i had what i needed as soon as possible. He involved his sales manager when he couldn't get any other assistance. Love it!
We ordered our couch over the phone with the Lubbock store and had a great experience. They price matched a sectional from another website and we were able to get a great deal. Can’t wait for our couch to arrive and will definitely buy from them again!
I want to do my review in two parts: the first dealing with the Customer Service Department at Ashley HomeStore and the second dealing with their Lubbock, TX location. EVERYONE I spoke to and dealt with on the phone in their customer service made me feel like a valued customer. They listened and understood the problem I was having with a defective product I purchased from them. Then, they explored all the options and came up with a solution that was satisfactory to both of us. They did an excellent job. My experience at the Lubbock location of Ashley HomeStore was horrible. Their service and concern, or lack of, after our purchase was terrible. Within one week of our purchase, we notified them of a defect in the loveseat we purchased. As for as they were concerned, the minute we walked out of their store, we were non-existent. It is hard to believe it has taken more than two years to rectify this problem, conveniently after their store warranty had expired which ended up costing us an additional $504.00 after using the additional warranty we purchased. Had they handled this the way they said they would, we would have not had to pay a penny. I called the store again this week to try to resolve this issue. The employee I spoke to via phone at the local store was extremely rude and incompetent and certainly did not belong in a position where she was required to speak to customers. After being placed on hold, without being informed that I was being placed on hold, for 15 minutes, I decided to drive to their store. After several minutes in the store, I was finally greeted by an employee who just so happened to be a manager there. His demeanor, even without knowing that I had just had a negative encounter with one of his employees, was extremely unprofessional and he seemed out of his depths in his position as manager.
Has a good experience at the Ashley store in Lubbock, TX. Our salesman, Eric was very attentive and helped us find a wonderful sofa set that we will hopefully enjoy for years come!
Ashely Furniture is an absolute joke! We ordered our furniture over 10 weeks ago and have received nothing! They are quick to lie about having the furniture you want, take your money and then give you nothing in return. We get no help from our local store in Lubbock and when you call customer service, the majority of their employees are extremely rude. Save yourself the stress and go buy from somewhere else!!!
I recently purchased a mattress, sofa set and dining set for our new apartment in Ashley's Lubbock, Texas branch. They have various displays and they are also on sale. I saved almost half the cost. The staffs are friendly and helpful! All in all, my visit was perfect and will definitely recommend them to my friends and relatives.
Went to Ashley’s looking for new couches and we had an idea of what we were looking at purchasing. Our sales person, Jorge Mejia, was so wonderful!!!! No pressure in us purchasing items just very very helpful. He was extremely knowledgeable about all of the products at Ashley’s from the furniture and mattresses to all of their special financing available. We truly appreciated all the time Jorge took in helping us decide on what our best options were and his help with the purchase of our awesome new items. Jorge and the whole crew that was working on Thursday evening were very kind and helpful. I would definitely recommend Ashley’s. *****
Awesome staff very helpful with all my questions! Gave me a chance to decide and found me a new bed frame! Definitely recommend them!
Very great service helped choose my kitchen and tv stand delivered fast and took minutes to put together set it up perfect thanks again
Staff were very helpful and friendly its a great place
Great staff. Very helpful. Highly recommend.
My delivery has taken an additional month to deliver (going on 2 months now). Not sure why I was never told from the beginning that the item was out of stock. Last week one of the salesmen left a voice mail saying my furniture had arrived at the local warehouse. Called him back and he said he was at lunch in a very unprofessional way. I have not heard back from him. I have been calling for 5 days now and can’t get someone to pick up the phone. Take your business elsewhere! Oh and by the way their return policy sucks. 15% restocking fee plus pickup and delivery fees even when your furniture hasn’t even made it to your door. Insane. DO NOT SHOP HERE!
William was a great help to us & very knowledgeable. He helped us to find the items we needed for our home & we will be back in the future!
Great experience. I love my new bed and mattress set. Service was wonderful. All were accommodating and professional. Delivery went smooth as well.
Let me preface this by saying the customer service is pretty good. When me and my boyfriend shopped there, the employees were nice and welcoming. But that's basically all the good qualities about it. We bought a sectional from this store in June, with the estimated delivery date of July 13th, 2020. Today is August 5th, 2020 and we STILL do not have our couch. We have had to reach out to them multiple times and ask where our order is and all they can say is "it's not in the warehouse". We were not warned beforehand that we could be experiencing much longer delivery times because I guess the delivery department told the sales reps to tell customers "everything will go back to normal in a few weeks" these are the words from the front desk employee I spoke to. I can't get a refund, and they wanted to charge me more money to cancel my order. A friend had the same issue over his sectional before Covid-19 was around. I wish I would have known that before I came here. Save your money and your time. Do not shop at this store. Edit: We finally got a call from them on Monday, August 17th, 2020 (2 whole months after our order was placed) and we’re supposed to finally get our couch delivered on Thursday.
People here are amazing! Jorge and Edgar are great. Definitely recommend them!
When we walked in at Ashley furniture we were greeted but we were left alone to look around by ourselves. I like this because I don't like someone breathing down my neck when I'm looking. Much later Manual approached us and asked if we needed help by then we did. He was very nice and very helpful. In fact everyone at Ashley was very nice. We bought some beautiful furniture. I have told my family and I will tell my friends to shop at Ashley. Thank you for the wonderful experience. Edit: Guess my first experience was an isolated event. Last couple times we were there I felt like a pack of wolves was stalking me. Sending in one of the pack every other minute to scope out the meal. Go from 5 stars to 1 for that.
Horrible store and unprofessional staff! The customer service is very lackluster. The salespeople follow you around like flies. Don't have an in store credit because they act like they can't find your information and make it very difficult for you to use it. I will NEVER step foot at that location again!!!!
Very good experience at Ashley. I was amazed at all the attention that I was provided with, I will definitely continue buying all my furniture here.
Good stuff!
Me and my wife were looking for some new sofas and went rto Ashley and had wonderful experience and found what we were looking for with no problems
The sales people greeted us at the door and welcomed us as if they knew us all along. The store was inspiring with such a large selection to choose from. Each sales person reached out to us and was patient with us as we shopped for the perfect pieces to compliment our home. I am very happy how fast and easy our transaction went. Thanks for all the great people that helped us make a big decision! Y’all rock!
Jacob, the young man that took care of my daughter and me was helpful, a total gentleman, and we are more than satisfied with our purchase. The other employees were also professional and nice. Two thumbs up for Ashley's furniture in Lubbock!!
Super helpful, great staff and pleasant experience all around
worst experience ever!!!! don’t shop here😊
Our experience was fast and great.
It was nice and a good experience
My husband and I went to Ashley’s to browse around and have an idea of how much we were going to spend on a bedroom set. We did not plan on leaving with a new bedroom set and a mattress. Their kindness and helpfulness convinced us to go ahead and splurge on ourselves a little bit. Thank you Ashley’s!!!!
First time visiting the store. Really appreciate the customer service that was given. Was not constantly hounded on making our decision or choosing something. Felt like a kid in a candy store. Was surprised by all the items they carried. Planning on going back soon.
The sales staff were extremely helpful! They helped my wife and I find exactly what we were looking for, while being mindful of our budget. We we definitely be shopping here in the future!
This place is trash in paid cash for all the furniture I bought and I still haven’t gotten the couch that I ordered. It has been 2 months then I asked for a refund they said they could only give me store credit. Why would I want store credit from a company I would never buy from again.
Helpful and friendly staff. Great experience from the time we arrived to the time we left!
Great furniture! Great customer service.. would buy from them again 😊
I am very pleased with the quality of the purchase I have purchased at Ashley Furniture. I did experience a problem with an order I cancelled within the time frame of 24hours. I placed a new order that would accomodate the measurements in my home. I had to deal with no return calls. Manager who promised to take care of the problem, and then left the company without fixing my problem. The next manager wuold not honor the fix. It was a big headache. I havent made a purchase since only because I hate the possibility of another problem
Our furniture was purchased in Lubbock, Tx. It took roughly 1 month to be delivered since it wasn’t available in Lubbock. After the delivery and setup we were finally able to enjoy our bedroom set. My wife and I love it!
Great service and we love our couches!
Great quality. Good design the store staff were very helpful finding the best price and did a price match to their website which was awesome.
We bought our dining room table and chairs last year at Ashley's and absolutely love it! A true timeless piece of furniture that will last us years to come. We cherish the memories we are making as we gather around our dining room table with our family and friends.
I will not be ordering from here again, I had ordered a table and waited about a month because I was told they’d call me and set up a delivery date with me when it was done being fabricated. Finally just called to check and was told it had been sitting at the ware house for two weeks, who knows how long it would of been there if I hadn’t called. Decided to give them a second chance and ordered a bench same thing was even told yet again by the sales woman that they’d call and of course they did not, called several times and finally got through after 30 min of being told I only had two minutes left till the next available associate. DO NOT ORDER FROM HERE.
My fiancé had a terrible experience here.The employees are very, very pushy and made her feel uncomfortable.
I got swindled.. Told 2 weeks tops shipment coming from Dallas..uh.. 1 month later shipment coming from California? I also have received first bill.. and 1/2 of my furniture..
Definitely recommend going to the store they will make sure you are satisfied with your purchase.
Very Nice Service Very Helpful Would Recomend
We had an excellent experience while visiting Ashley's furniture. The customer service was great and we bought a living room set at a great price.
Great, easy and fun and experience when buying our sectional at the Lubbock location. Very affordable prices and lots of choices. Will definitely be purchasing again from Ashley!
Very easy to get the recliners that I got the sales rep was very nice and friendly and he made it very easy, I was in and out fairly quick!
My family and my girlfriend's family has been shopping at Ashley for a long time and recommend us to go here to get our apartment furnished with a couch and dining table set. Our salesman was helpful but, rushed us once we actually had decided on something and caused us to get our order wrong and eventually having to change it. But, I'll take that one as my mistake. We ordered our furniture a month ahead of time as we knew we'd probably have to ship everything in. Our salesman said that would be perfect and it should be here on time. During the whole month we never once received a call to tell us anything about our order (I have now learned that this was supposed to be our salesman's job to contact us on any changes to our order). The day our furniture was supposed to arrive came and went and the next day I called to ask what was up. They told me that some of our stuff may not be delivered until 6-8 weeks after our date. Now, I get it Coronavirus is causing inventory problems but to not receive any kind of message about our furniture and then only to find out once you call into the corporate office is pretty absurd, but that is not the end of our story. I went in to Ashley to try and get something worked out I talked with the ladies at the front and they decide to get me a loaner until our couch could arrive. But, during this discussion I see our salesman on the phone with someone apparently complaining about their furniture being late. He then comes up to the ladies at the front desk and says, "I guess I need to stop selling so many couches and start updating people about their furniture delivery." I probably should've gone up to him and talked to him about why the heck he hadn't called me but, I just asked the ladies at the front desk if we would get updates about our furniture delivery and they said yes. It's been 2 weeks since that and I've received no updates. But in the meantime I received my loaner and it was a full sectional that had no way of fitting in the apartment. The movers were nice but complained the whole time about moving in a loaner. And once I realized it was a sectional instead of something that would actually fit in the apartment they had to take half out and they weren't particularly happy about that. But, I know that's frustrating. In conclusion, I understand Coronavirus is affecting inventory. The delivery date being moved is not a huge frustration point regardless of a salesman assuring me it would be here or not. It's the fact that not a single person has tried to contact me about our delivery date being 6-8 weeks late potentially. Even after all the problems and bringing it up to people in store and in their corporate office I've received little to no help besides the loaner couch. I won't be dropping our salesman's name but, if you really want to know just look in these reviews at any of the bad reviews and you can probably figure out who it is. I'll update if anything changes. 7/30/2020 Update: After a week still receiving no calls I decided to call and see what my delivery dates were looking like they were all pushed back except my bar stools and dining room chairs (no table) that I ordered. I had the chairs delivered today and first of all the delivery person was awesome but, my dining room chairs and bar stools were 2 different colors and my table that is 6 weeks late is apparently the wrong color. Will update again if it gets
Service was great at store people so nice, everything was faster and delivery was faster. Delivery guys they set up everything fast and clean.
As soon as I walked in, I was immediately greeted and asked how I could be helped. My questions were immediately answered, and it took no time to find exactly what I wanted and needed. Even better was the fact that what I purchased was on sale. The salesman Joshua that helped me was very kind and professional. He was always very patient with me. The manager was also walking around and asked me if I needed anything. Overall it was a very pleasant experience. I recently received mattresses that I ordered in a very quick, professional manner. I had my mattresses before 7:30 am. The delivery men were very friendly and professional and set everything up in no time. They made sure I was satisfied before I left.
I ordered my new sectional online and they were very polite and helpful. Would definitely order from them again. I would recommend them to everybody. Quick delivery
Our experience shopping at Ashley furniture in Lubbock Texas, was in one word easy! We had an idea of what we needed, they showed us what they had on their showroom floor, then introduced us to their “Wonder Board”. We found the furniture we were looking for, made the purchase, and they will deliver to my door 2 hours away, and assemble everything. I couldn’t be more pleased!!
It was awesome
They have some beautiful furniture, but no one spoke to us. Very disheartening. Several employees walked by us, but no one spoke.
Was supposed to have my mattress/foundation delivered today. Spoke to someone earlier in the week to schedule the date. Called today and was told it was NEVER scheduled even though i had called earlier in the week to schedule it. Was moving into my apt today and didn’t have anywhere to sleep & Although the unfortunate circumstance thankfully Sarah in the delivery dept was able to arrange for me to pick up at warehouse. Greg & Creg in warehouse were very helpful in loading up!
My couch broke after a year and working through the warranty process took over three months. Getting someone to actually order the parts alone took several weeks and multiple phone calls. Once parts arrived at thier warehouse, they never called to schedule a repair. I would never work with this company ever again to avoid having to utilize thier warranty process. Once they have your money, they could not care less about thier customer base. Stay far away.
From Mary Mancillas
Ashley Homestore was a great experience. I got all my furniture for my apartment and delivery that was been made and is expecte to deliver has been expressed to me periodically. The furniture is great and I would recommend buying through Ashley Homestore. This customer service is great and they help you find the best fit furniture with the best deals and pricing.
Sold us a couch, scheduled a delivery date 2 weeks later. The day of the delivery the couch does not show up. I had to call them, and they informed me that the couch was on back order and it would be 6 more weeks. 6 weeks later, still no couch. Gave us $200 in store credit for the inconvenience. (which I am at a loss on what to spend it on after this bad experience ). Then they told me that if I leave them a 5 star review I would get $75 more for store credit. Nice try!! I will never buy from Ashley’s again. I still do not know when my couch is coming...
Ruby was amazing!
Flimsy, cheap, chafa products. Will not be purchasing again. I’ve bought table and bedroom set.
Sales person offered great customer service to me via phone when ordering furniture for my new home. I would definitely recommend making home purchases from here, they offer just about anything you are wanting or needing.
Horrible experience- unfortunately! We were in on May 26th. Long story short, we went in to purchase a bedroom set that I'd previously seen on line. In store, we were met by a salesman- Manual. We bought what we thought was a 6 piece set per his explanation and were promised a delivery date of about 4 to 6 weeks. July the 29th SOME furniture was delivered and they explained that the footboards were left off the delivery truck but they'd have them to us the following week (July 10 specifically) Here we are July 21st and still NO footboards so we've been unable to set the beds up. On top of all that- we found that the salesman did not include the nightstand on the sales ticket and so we would need to pay for that piece separately!!! He no longer works there apparently. This transaction was a mess and they've done nothing to fix the issue!!! We've chosen another homestore for all of our furnishing needs moving forward
All of the Ashley staff in the store did an excellent job helping us. They were very knowledgeable, but let us make all of our own decisions without any pressure. The communication up to delivery of our furniture was also great! On the morning of our delivery the drivers were very friendly, they worked fast and took care of everything. Afterwards we received a call making sure we were fully satisfied with our purchase. I would highly recommend Ashley Furniture for their great service, selection, and prices.
Our family has proudly shopped at Ashley’s for over 20 years. Our families homes have been decorated and furnished by Ashley’s. However, our past experience has managed to ruin the want to ever step foot or shop with this store again. We have never been treated so poorly or belittled by one salesman, Rhyne. Calling us liars and accusing us of stealing lamps on multiple occasions that had been ordered for 6+ weeks. Daniel, the floor manager handled the situation well, however things should have never escalated to the point they did. Ashley’s, we are more than disappointed in the customer service given to us. We have been loyal customers all these years, however we are sad to say this may be our last time shopping here. Would not recommend anyone to shop here due to this terrible experience.
Having to wait long time. We still haven't recieved sofa or loveseat
Awesome experience here! Jason was very helpful with helping us find the perfect couch set for our new home.
Horrible personal service , we were told a TV was included in our purchase of couch, sofa , expensive mattress and a bed , was told on day of delivery that we actually have to do the emailing and wait 3 weeks to get it. We were not told this when we made these big purchases, the people working there obviously did not care if we ever shop there again because they were all rude and did NOTHING to try to make it right. Plus our couch had a hole in it. Who ever owns this store owes us an explanation
Great Experience, Jorge did a great job getting us the furniture we wanted!
Our experience at Ashley Sleep Center was awesome!! I have never been fitted for a bed before and it was a great experience. We are looking forward to getting our new mattress Friday!!
I talked to Jennifer from customer service in Lubbock. She was very helpful, she explained a lot of things to me, things that are going on and why it is taking so long to get my furniture. You should have more people like her. I bought my Furniture on May the 5th and all the people I’ve talked to never took the time to explain why it is talking so long to get my furniture. Thank You so much Jennifer.
NOT MILITARY FRIENDLY. I have furnished my home twice over with Ashley HomeStore from Lubbock. I even preferred the Lubbock store over Clovis and drove 2 hours to get there. In store, I was pleased with the service and employees. HOWEVER, they sold me extended warranties; told me they covered everything, letting them know we're military and would be moving on orders, they assured me that the warranty was good NATIONWIDE AND IF WE DIDN'T USE IT WE COULD GET THAT MONEY BACK. Now that we're stationed in Georgia, we've realized that was all a LIE. I CANNOT use my warranty to fix the cracked veneer in the table top, and I most certainly CANNOT have my money back. I have called and talked to at least 4 people on the customer service number they pass around these reviews, who have no solution other than come in to visit the Lubbock store. Currently due to COVID, military is not allowed to travel, with that information I was met with "I know it's inconvenient". No ma'am, its impossible and I would not have bought $600 in warranties had I known the FACTS. I do not care if they credit my local Ashleys, let me purchase online, or just issue a refund but they can't do any of those things offering me no solution. On top of all of this, even when I bought my furniture, the original delivery team, broke the leaf of my table by grabbing both ends and yanking it without unlocking it. I spent 4 months correcting this issue to finally get the table I have now after several orders made incorrectly, or for the wrong product. UPDATE: after a formal complaint with the BBB I did get a check for 1/3 of the original amount told to me. Accepted it as it was better than nothing but still incredibly disappointed in this business.
Be sure you READ THE BACK OF YOUR RECIPT they never refund a purchase price only store credit. I have been waiting on a mattress for 6 weeks. Still no idea if or when the order will be fulfilled. Also ask if the item you purchase is in stock or backordered. They WILL NOT volunteer that information. Terrible customer service.
I love to shop at Ashley’s. It gives me ideas on new styles, colors, and arrangements. The staff are always helpful and friendly.
Noel was really helpful kind courteous I would really satisfy with his service God bless
My husband and I went to Ashley's to shop for some furniture. We had an amazing experience! Staff was very friendly and welcoming. Our salesman, Ryan was awesome. Told him what we were looking for and he would guide us in the right direction. Never felt pressured! Will definitely shop here again!
After going to several furniture stores in the area we found Ashley's had the best prices and everyone who worked the floor was super helpful and not pushy at all! Highly recommend.
Chinna helped us every step of the way. She gave us space to look around, and then was available to answer all of our questions at a moments notice. She was professional and pleasant.
The Lady who was showing us around was really sweet and made me and my best friend feel very welcome
Went Nd picked my reclining loveseat. Friendly service. Half of the staff was not wearing a mask, even when helping with customer service.
Extremely patient and friendly! Couldn’t have asked for a better experience
Chinna offered us the best experience at Ashley’s Furniture in Lubbock. She didn’t make us feel pressured to make a purchase and she was very helpful throughout the whole process. I’m happy that she also followed up with me by phone with a pleasant and polite attitude.
Ashley Furniture was super good at meeting my needs! Found exactly what I was looking for in less than 30 min. Unlike other places their employees did not “stalk” me around the entire store. They let me look around for a little bit and when I looked obviously overwhelmed with all the options and prices, they stepped in to help. They were very nice and professional. They helped me look at different pricing options and financing until I found one that worked for me! Thank you so much! So excited for my new furniture!
My experience was exceptional! The manager had a great personality !
I had an amazing experience!! Jorge and edger helped me find the perfect furniture for my new home!! They made everything possible for me and worked with me even when I haven’t closed on my house yet!! I will be purchasing more furniture from them in the future!
I have to start of by saying I’m a difficult customer! I went in by myself and luckily Chinna was the luck sales associate who helped me! I can’t even begin to describe how patient and helpful Chinna was with me (over the 3 hours I was there). Then, I went back later that evening to finalize my sale and she still was patient with me while I changed my mind several times. The manager on duty was just as helpful! Even the ladies who helped with the financing of the purchase were friendly and helpful!! I had such a great experience!
The team was very helpful in directing me of the different options available for the style I was looking for in my home. They answered all my questions & concerns I had. I love ❤️ the sectional I purchased I would recommend others to buy from Ashley’s!
This is our second purchase from Ashley HomeStore. Both purchases were of great quality and comfortable. I would recommend Ashley HomeStore to any of my family and friends.
The staff was so friendly, even the GM came up and spoke to us. Made us feel very welcomed. I purchased my sofas from Ashley’s and I just went back to buy my kitchen table.
The sales associate and manager were really awesome in the Lubbock area. I was really just down there looking around and they put together a package and offer I that I couldn’t turn down , Thanks!
Very good experience. Salesman was nice and very helpful.
Very friendly and professional staff! Had a great experience!
My experience was great no pressure I knew what I wanted had great sales person Johnny Jimenez look it up I had purchased bedroom in 2011 found the night stand I was looking far order paid it went smooth
Ashely's made it easy to chose our new bedroom set with an adjustable bed... Highly recommend. They promised a date for our furniture to be delivered and missed it by three weeks. Thank you Ashley furniture for being sharp on the showroom floor and the nice comforter set.
Great experience! Ryan was very helpful at the Frankford location, very fast & easy process!
This was the third place we stopped while looking for a new coffee and end table. We walked in and loved the first one we saw. We were quickly greeted by Jorge who also helped us with measurements. Once we made sure they would fit in our space, Jorge helped us complete our purchase over the phone and are now awaiting delivery. Overall, it was a smooth process.
When I went into the store looking for a recliner. I had no pressure to buy anything. But when I was looking around I asked a Sales Rep and he was very helpful (Johnny) with getting what I needed. He not only go above and beyond to get my merchandise as soon as possible. The delivery guys did an amazing job as well. They came delivered and set up the merchandise showed us how it worked in about 15 to 20 minutes. Thank you!!!
I could not be happier with the sectional set and ottoman I received from Ashley furniture. It arrived in perfect condition, and is even more gorgeous than I remember it from the store!!! The delivery guys were super friendly, helpful and efficient. I can’t wait to stop back in my local store to pick out new bar stools to complete the look! I highly recommend the Wichita Falls location to anyone in the area who may be looking for new furniture, the furniture is well made and beautiful, the salesmen and staff are wonderful, and I couldn’t have asked for a better delivery experience!
Delivered on time and with care. Beautiful furnitures. Thanks, Ashley!
Never disappointed with Ashley furniture! Nolan was an awesome salesman! Everyone was super friendly!
My husband and I went to the Ashley Furniture located in Lubbock,TX to look for a new sofa. Our experience was nothing but Great! Employee made sure to make contact with us right away and made sure to help us find exactly what we were looking for and wanting. And the customer Service I had ordering the sofa we had picked out, over the phone was just as pleasant! Can’t wait until our sofa comes in!!!
First time in an Ashley Furniture store and was pleasantly surprised!!! Went in to look for outdoor furniture but ended up buying a bedroom set instead! Wonderful staff that were very attentive to my needs. Rhyne was my salesman and was Awesome to work with. Definitely will be shopping here again. Probably look for some more new furniture at Ashley’s this week!
We just moved to Lubbock and had to replace some items. The employees at this location we're so kind and welcoming. Manuel was incredibly helpful and far from pushy. We found exactly what we needed and Manuel was able to work with us a little bit on the price. I'll be returning here for all my future furniture needs and will highly recommend this store to others. In addition, with the number of COVID cases increasing in the area, it was reassuring to see the employees wearing their masks.
great customer service
we had a good experience. we were given a 75 dollar gift card for doing a Google review with a 4 or 5 star review.
my siblings and I got a recliner for my dad for father's day. Price was great and so was the service.
Great great service
The experience in the store was great. Jacob was real helpful from the search to the actual purchase. I am only able to rate a four star since we have not yet received the sofa. Linda Howell
Bought an extended warranty for almost 600$ and the company refused to fix our table. Contacted Ashley’s furniture and they offered store credit but only for the store that we bought our furniture at. We are no longer anywhere close to that store. We live about 20 hours away so there is no way for us to use store credit. We asked if there was any other option and were told no. We asked if they could give store credit at our local Ashley’s but they said no. I will never buy furniture from Ashley’s again. They should make it clear when you buy the warranty all the stipulations that come with the warranty. If you don’t report any damage found immediately, the warranty company refuses to fix your furniture. For 600$ this is unacceptable and is pretty much a scam.
Thanks Barbara for checking on my experience within the store! Joshua my sales person really helped me get in and out and Kat at the desk was super nice as usual!
Met Livia at the front door and she showed me items similar to the ones I had found online. Not quite what I was looking for so went ahead and decided on the online purchase. Went with the 0 interest/36 month option and BAM!! Deal was done. 45mins tops. Also got shown the temper pedic mattress by Alex and was completely amazed. Nice options and very comfortable mattresses. They are pricey but your sleep is worth it. Will probably be back with the wife in the very near future to look at financing one. All in all, a very wonderful experience.. thank you again Livia and Alex.
HIGHLY DO NOT RECOMMEND!!! All they care about is making a sale and getting their commission off of it. We ordered a bed about a month ago they said it would be delivered by the end of the week and when it came two days late it wasn’t the correct bed. Today they said it was being delivered, it’s been two weeks already since they brought the wrong one. When we called back to see what time it would get here now they’re saying it won’t be here till Saturday. Save yourself the hassle and order from somewhere more reliable.
The experience was excellent. Highly recommended.
The staff were very professional and did their best to make my experience wonderful and to help me fit my budget.
Nate was our salesman and was extremely helpful. We were a little unsure of what we wanted and at what price and Nate was able to find us exactly what we need at the best price was even able to pull some strings to get us the financing we wanted. Best service, best prices!!!
My suggestion for anyone interested in purchasing furniture in Lubbock, Texas or the surrounding area, is to use any store other than Ashley Furniture. When you buy furniture you will be told that you will be kept advised on the status of your purchase but that will not happen. When you call a week and a half later you will be told that your order will take 6 weeks to arrive. Customer Service (Ruby)will be of no help and is not concerned with “Customer Service”. You will be told that you cannot get a refund so you are out of luck. In the future I will be shopping with W D Wilkins furniture as they are a complete furniture store that is concerned with maintaining their customers.
The staff was super helpful. I actually did my credit app online before I can in and was literally done with everything in store in less than 30min. I have bought furniture from Ashley’s in Lubbock several times and this was the fastest time yet. Will definitely shop there again.
Call taker was able to provide us with updated information and assist us in getting our furniture.
My husband and I really love our furnitures. Lisa was very helpful. We enjoyed our time at Ashley HomeStore and will definitely recommend to anyone.
They had exactly what we were looking for and the furniture has been holding up nicely
The delivery crew were very respectful and helped with any and all questions! The product that was received was in good quality and no tears or damage! Very pleased with my services!
Very easy process. Felt no pressure into buying but sales lady assisted when needed. Loving our coins in our new living space!
I loved who I worked with and the quality of my furniture and free installation / delivery
Got all new living room furniture
Great and friendly service.
I purchased a mattress set for my dad that was absolutely perfect. The service was excellent.
Awesome customer service in the store, absolutely love my furniture. The delivery customer services leaves a bitter taste in your mouth and they are not easy to work with. They want to charge double the delivery fee if you can’t be there on their schedule when you ask for a delivery after 4 pm.
Great customer service and beautiful pieces of furniture!
Great customer service. The ordering process was very easy!!!
Carlos and Edgar went above and beyond to help me design a bedroom for my daughter! Thank you both for all of your help!
Our experience with the Ashley Home store in Lubbock, TX. was amazing. The staff was very helpful and informative. When we finally decided on our selection the purchase proceas took all of about 7 minutes and they offered free delivery, to our home 186 miles away. Top notch!
The staff is helpful and friendly. My wife and I enjoyed our visit, we'll come back for another purchase!
I purchased a sofa and love seat in July of last year over a few months the fabric started tearing. I contacted the store and after 2 hours of holding I was able to talk to someone. At that point the ordered the fabric and scheduled a time for someone to come out and repair them. When the guy came out to repair them he said that whoever ordered it ordered the wrong fabric for the sofa and he would order the correct one. He went ahead and repaired the loveseat. When he was done he left my apartment a mess, chips of wood, fabric pieces and huge staples all over my living you and dining area. He said I would be getting a call to schedule the repair of my sofa, NEVER did. After 2 months I called and they said the pieces hadn't been ordered but they would do it then. I addressed the mess he had left in my apartment and the lady told me that wouldn't happen again and apologized. A week later I received the correct fabric and setup a date and time to have it repair by them. The same guy came out to repair my sofa and AGAIN left a big mess wood chips, fabric piece and huge staples. I was not home at the time he was there to repair. When I got home I stepped on two staples and had to go to the hospital to make sure I would not be infected. The service is ridiculous and out right wrong. I never post bad reviews but this went too far, I am completely unsatisfied with everything. Waste of money on the sofa and love seat that are still good and stuck with a hospital bill from what should have been prevented.
We had a vreat experience. We were greeted at the door and directed to were the style of furniture we were looking for was located. The salesman was helpful but not not pushy. We ended up getting just what we were looking for a d the price was reasonable. Would recommend.
Well welcomed fast and got us everything we wanted
Jorge was extremely helpful and provided excellent customer service!
Great customer service!
Amazing people and wonderful customer service! I have found my forever furniture store!! Thank you!!
Would like to thank Mr. Nolan for all he did to help me on thur when i came in the store to buy some furniture. He was very , very nice to me and i could say it was like he know me for years. Thanks for helping me Nolan and i hope to see you again.
We have returned once more to by new furniture for our first home. We were so thrilled to see Manuel still working here! As expected he went above and beyond to make sure our entire buying experience was on point! Thank you Manuel at the Lubbock, TX location!
Pleasant and efficient staff. Focused in on what I was interested in without any wasted time or energy
The customer service was amazing! The people are friendly and very helpful in helping you find what you need
I had a wonderful experience at the store and they were very child friendly and very attentive to my needs.
Purchased a sectional and home media center and everyone was so helpful. My sales rep did great at giving me a good price and making my payments right where I need them. Walked out happy!
Very happy. Everyone was nice, friendly and helpful !
Manuel at the Ashley HomeStore in Lubbock was great. He was knowledgeable and made buying new furniture a breeze!
Great furniture at a good price
Deliver was super easy and fast! Everyone I spoke with was so friendly and helpful, and my new sofa is beautiful!!
Dominick M was great. Very helpful. Great deals. Will definitely return!
Everyone was incredibly helpful and friendly. Great price and amazing customer service!!
Great customer service!
Absolutely terrible!!! Do not buy furniture from the Lubbock store! I advise anyone to shop around! They do not care about customer service or stay true to their promises
Very pleased with the appearance of the store. I was greeted coming in and leaving the store. Everyone employee had mask on. I enjoyed my experience with Ashley Homestore. I'm dissatisfied with the time frame of getting my items delivered. I will update my review when i receive my items.
I was looking for a sectional and the employees at Ashley's HomeStore were eager to help me find the best one to suit my need. They helped me over the phone and answered all of my questions. Manuel went above and beyond to ensure that I had everything that I needed. They made the process simple and we had no issues. I recommend going to Ashley's for your furniture needs!
Wonderful service! Mr. Torres answered all our questions and even had great suggestions.
Ashley employees helped me order my couch! They were courteous and friendly. Thank you for helping us order our dream couch!
Awesome customer service!
Have purchased many things in-store and have always had good experiences.The good customer service keeps us going back!
The service at Ashley HomeStore was great, they were very helpful and answered all of our questions and concerns adequately. We were looking for the perfect sectional and found it thanks to them!
Josh was very friendly and patient with our drawn out decision making, providing exceptional customer service, making himself always available but never intrusive, answering all of our questions and providing a very informative tempur-pedic demonstration.
its sad that i had to buy new rails for my dresser because the delivery guys didn’t take there time to set it up right and communicating there mistake , i understand that the customer has to inspected before signing but , im sure that everyone gets excited to receive there new furniture and don’t pay attention to detail until its to late so please please please everyone check your furniture before signing
Daryl was super nice. Gave us our space, but checked in on us without making us feel annoyed!!! In the end we got what we were looking for at a great deal!
Great fast & friendly service! So many beautiful furniture pieces to choose from at an affordable price.
They had good customer service while helping us spend almost $6k, then it took 7 months to get our furniture!! Only to get it damaged!!!
The entire staff at Ashley HomeStore in Lubbock were very courteous. A big "Thank you" to our salesman Manuel Castro. He was very helpful with giving us as much info as possible on the sofas we were interested in. Our experience with Ashley HomeStore was great and I will definitely be going back for more.
Awesome experience. Our sales associate Dominick went above and beyond!
Did a great job getting what i needed and not trying to pressure me into other items. Very helpful
Had a very good experience! Johnny Jimenez was an exceptional sales associate and knows his product very well! (tempur pedic)
Lubbock Ashley’s is very helpful, gave us the best bed to meet our needs.
Our experience with Ashley Furniture was extremely positive! Everyone was pleasant and helpful. We left Ashley to look at a few more stores, and returned to buy our sofa because it was the most comfortable, and an awesome price.
I have never in my life bought anything out of ashley when my daughter and i went into the store everyone was very nice and helpful they had just what we were looking there were other things as well that i would like to have so yes i will be back into the store thanks again for all the help we recieved. yall are awesome!!!!
Great customer service. Extremely quick and easy purchase of quality furniture.
As soon as we walked in, Ryan was there to assist us with a very bubbly and to the point attitude. The whole environment was very friendly and helpful. Ryan helped us find exactly what we needed, and took his time to order it for us. When he wasn’t around, we still had contact either he most wonderful people! Very professional!
Horrible customer service, they act like they don't know what is going on, took me almost 3 months to get my TV...and there customer service is a joke. Will never do business there again!
First of all, when I purchased my furniture I told the salesman(Daryl) at the Lubbock location that I wanted a queen size bed and when I got home and looked at my paperwork I was charged for a king. When I called the salesman he stated it only came in a king and I would be charged for a queen ( which couldn’t be true cause they didn’t redue or offer to redue my paperwork ). Secondly, I put down an extra 1,000 to have my monthly payments lower and I’m still paying an extra $90 than what’s on my paperwork and what the salesman stated! So I’m very upset and disappointed about this...I called customer service and they still were not able to do anything about this issue! When the delivery guys brought my bed they claimed my columns and canopy was too tall for my room so I ended up having another technician come out and put my canopy up! Also they did not install one of my drawers properly and a another technician came out a week later to properly do that! It was amiss two months before my furniture was finally all delivered and the salesman stated it would take two weeks. This will be my first and last time purchasing from Ashley’s!
A great and friendly place to shop for all our furniture needs. We have always bought our furniture from Ashely's because they are reasonably priced and have great deals with many choices. We will always keep our business with Ashley's Furniture. And more specifically, they do not 'hound' you when looking for furniture. Instead, their employees help you make the best decision for your needs. We are truly grateful for their wonderful service. Sincerely, Dr. B
TERRIBLE DELIVERY SERVICE! I received the run around for days on a mattress delivery. I was told there was a "glitch" in the system as the reasoning. When speaking with management I was simply told "sorry". I would not recommend this store
People at Ashley are friendly and do their best to work with what is best for your budget. I've been fortunate to work with sales representatives that are very kind and have good business edict.
very professional
Great service. Very helpful. Got what we like no pressure. Sales guy very helpful
Horrible company, horrible customer service, horrible delivery system and schedule. You're wasting your time and money on furniture from this establishment when you can literally go to any other store in Lubbock that sells Ashley furniture and get treated 100 times better for the same or even a lesser price. They only have a majority 5 stars on here because they offer a store credit if you review them in the store. Go over to Yelp and they have 1 star which is what everyone should really pay attention to.
Very friendly staff, and fast delivery!!!
We knew how much we wanted to spend and what we wanted, and our salesperson Rhine was super helpful and not pushy which we appreciated.
Quick and easy!
Walking into furniture stores can be frustrating with people hounding you within the first few minutes but in Ashley everyone is courteous and kind. Daryll helped us locate the products we had already looked at online and gave us detailed information on them. All around a good experience.
Was a little disappointed after receiving our new sofa sleeper and love seat. The fabric is loose on sides and back. The attached pillows are not very full so it causes them to cave in and also, there are constantly strings hanging from the bottom. Overall they are very pretty, just not built as well as i had hoped.
Our salesman Nolan was patient, kind, and very professional. Thank you Nolan.
Jennifer was super nice!
We had a very good experience dealing with Ashley HomeStore in Lubbock. They were friendly and very helpful. The sales associate and management were knowledgeable willing to with us to get us what we were wanting.
Got my grandparents a couch and we had a great experience.
Installation was quick and easy
I’ve bought my bedroom suite, my couches & now an ottoman & chaise lounge. I continue to go back because of the customer service & the great deals! I always work with Carlos Torres, but I guarantee anyone will help you with the same level of professionalism. Definitely go check them out!
I’ve bought my bedroom furniture & now my living room set from them. Excellent speedy service! Highly recommend! Ask for Carlos Torres, he’s fantastic!
Some bumps along the way. Product late arriving. spoke to a lady today that was very knowledgeable. She was helpful in getting me a new more convenient time to have my purchase delivered. The lady i spoke with to set up my new delivery time was fantastic. Update. The very knowledge lady apparently not. She lied to me about delivery time and rescheduling being ok if they were going to be at my place before 6. I call the next day and was told 6 is never told and was told there was a rescheduling fee. I argued because she guaranteed me 6 and never told me about a rescheduling fee. Still have not received the gift card i was told i would be receiving. Never using them again
Overpriced furniture
Josh is the man! Great service and will go the extra mile for you!
We had a great experience at Ashley’s. Daryl was very helpful, attentive and patient and we will definitely be back for future purchases!!
From the moment I walked in I was greeted and everyone was so welcoming. Any questions I had were answered! I left feeling happy about my decision with furniture I’d chosen. Very nice and friendly staff and atmosphere!
Great selection of furniture! Very satisfied with our purchases from Ashley! My bedroom is completely transformed! And loving our new Tempur-Pedic mattress! Haven’t had any back or neck issues since sleeping on it which I was having every night on the old mattress! Delivery was right on time, staff was friendly and helpful! Will use again!
Ashley home store offers excellent in store customer service. Our rep helped us find the exact right bed frame and mattress we were looking for. Products arrived on time and were in excellent condition. We have been 100% satisfied with our experience using Ashley HomeStore.
VERY FRIENDLY STAFF, GOOD PRICES AND NICE FURNITURE!
They made shopping easy and quick.
Went into the local store specifically for a particular mattress. Manny greeted me immediately when I walked in. I told him what I was looking for and he escorted me to where I needed to find it. As there wasn't one on the floor, he went into the back to search for one in a different size so I could check to make sure it would work. He brought my daughter and I back to look at it to ensure it was what I was looking for...and then he made sure it was in the warehouse to get the quickest delivery possible. Thank you for making this a reasonably painless procedure. We've shopped at Ashley before and will again in the future.
I really like our new couches! They have tall backs and electric recliners with charge ports for our phones! Very happy thus far!
In store experience was very pleasant. Sales person was helpful, but not pushy at all. I was able to look browse the store and assistance was available as soon as I needed help. Purchasing process and delivery set up were equally smooth
Bought a bed for my son, the website only had the combination of bookcase headboard and underbed storage in queen and king, but the salesperson was able to get it put together for me in a full size.
Had the pleasure of using Ashley furniture to buy my bedroom set as well as my couch, as a college student they helped me with the prices and made it possible for me to be able to own brand new furniture which is insane. The delivery went super well as well, the guys were very nice and they set it all up super quickly. Definitely recommend them
Associates were very attentive, helped me find great furniture in my price range. I was very pleased with their delivery and set up. Furniture has not given us one problem.
Ashleys has Beautiful furniture but i will not be buying from there again! We bought Brown leather reclining sofa and love seat. I received a Gray sofa and Brown loveseat. It was a big hassle having to call, being put on hold over and over even had to go to the store to complain for the 4th time and after a whole month my brown sofa was finally delivered and it was damaged! Now they want me to order a part for it at my expense! Never again.! Should've listened to my family who has also had problems with ashleys. Also customer service is no good. Unsatisfied and frustrated customer!
We had a fantastic experience, our first time at Ashlety Homestore! Definitely will go back if we ever need anything else!
My couch was delivered today, it's a white couch, when I got home I noticed 2 stains on the front of it, and the cushions do not lay right-theres gaps between the cushions and the cushions you sit on don't lay flat to the frame, this is definitely not worth the $1000.00 we paid for it. I am not happy at all with this couch- if I would have been home when it was delivered, they would have taken it back and give me another one or my full price I paid for it back. Thank you Bonnie Ramos
Josh was great. Answered all our questions. I recommend going to Ashley's home furniture store!
Furniture delivered on the 2/13/2020, delivery people were so rude, I asked one of them to help me move the old dresser like two feet away so they could put a new one but he told me that they don’t move peoples furniture he made me move the dresser and I’m 7 months pregnant, after they set up the bed they refused to put mattress box and the mattress in bed again I had to do it. To make the matters worse he called some lady and handed the phone to my daughter I didn’t know what she was doing but she was asked to give review about the delivery and the guy was just hovering over her. Worst delivery service I ever encountered
Ashelys furniture store greeted and welcomed us as soon as we entered the store. They helped us find the perfect mattress to our expectations! I can’t wait for it to arrive! Thank you Ashelys!
I had a great experience
Excellent sales staff and top notch delivery team. We were really impressed with the selection to choose from and the knowledgeable staff assisting us with our concerns. Thank you!
Great experience ordering furniture online... delivered earlier than expected. Very pleased with the furniture.
Went in just too look for a china cabinet and found just what I needed. Love the free delivery option after listening to a quick bed assessment Ramona
Very friendly and helpful!
The sales team was great. But when it came to the delivery side not so much. We were told that they would have us our furniture by a week and ended up getting one piece 2 weeks later and the second couch 3 weeks later.
On a whim, I went into my Lubbock Ashley HomeStore. Everyone was super friendly and Nolan was extremely helpful. He answered my questions, helped direct me, but was not high pressure like some places. In the end, I got a great couch, a great deal, and got to ring the gong for good luck. Fun experience. I would definitely recommend.
Adam at the Lubbock store was very helpful and informative. The Manager took the time to also introduce herself and let my wife and I know that we can ask her for any assistance.
I went in wanting to get a sofa that the whole family could enjoy. My daughter came in on a separate day, yet she picked the same one that I had picked without any hints. Manny came to greeted me and asked if I needed help finding anything. I told him I was just looking around and he stayed out of the way yet kept a close eye to make sure I was informed about anything that seem to interest me. He went on the computer and showed me everything he had with what I had described to him. I made a purchase a few days later. The staff was very friendly and helpful. Thanks, Ashely HomeStore Lubbock.
Customer service and selection was excellent! We will absolutely shop at Ashley Furniture in Lubbock Texas again! First class place!!
In store experience was fine....nothing spectacular but not horrible either. Ashley customer service however IS horrible. Everything has to be out of the Lubbock store....their people on the phones are rude and slow, their actual “customer service” as far as actually trying to meet their customer’s needs and work with them is nonexistent. It is all about what is convenient for the Ashley store. It started with trying to get the recliner we purchased delivered. Everyone understands that delivery time cannot be exact. But surely a company this large can figure out whether a delivery will be within a 4-hour window of before noon or after 1:00 pm. Your customers at least deserve that information to plan their day. We are the customer and should not have to take an entire day off work for a 10-minute delivery of a chair. But again it’s all about Ashley furniture. Then within a week the recliner mechanism is not working. I call them and they have to ship 2 separate boxes. Finally now In February both boxes are here as we have been waiting since the end of December...on a brand new recliner. So I now have to call them (because Ashley furniture can’t do their own customer service follow up) and schedule a time for their technician to come do a 10 minute repair on my brand new recliner. So in 2 weeks we are scheduled for that. So after 2 months with a brand new recliner maybe it will actually work. But now again I have to take a full day off work because they can’t figure out within a 4-hour window when they might be able to be here. So I am not sure what part of Ashley furniture deserves actually a review at all. Other than they are good at taking my money and then costing me to lose money because they can’t figure out time management and good customer service.
Very positive experience. High quality material
Great
Very easy process and smooth, quick delivery
Great experience. Ask for Jimmy he did a fantastic job.
This place was the biggest joke and had the worst customer service. I am a person that has a lot of patience, but this location has left a bad taste in my mouth. I could rant on and on for paragraphs, but please beware that if you purchase furniture from the Lubbock location you enter at your own risk. I would highly suggest working my way down a list of all furniture stores before buying from here. I’m not saying that everyone who works there is terrible, but everyone in my own experience was.
Awesome experience for our first time buying new furniture. Thank you ashley's furniture for helping us with everything
Store employees very sweet and helpful but to get something delivered is ridiculous in 1 week wrong color 2 weeks on back order 3 weeks #12 to be delivered and so far nothing yet. UNBELIEVABLE!!!
My shopping experience at Ashley Home Store in Lubbock was very pleasant. I was able to look around without being hassled while still being able to get information or help as needed. I would recommend this store!
Ordered couches from here very happy with the delivery and setup. Definitely getting more furniture from Ashley's!!!!
The salesmanship of the salesman Keith was amazing, but the only downfall was it took 3 deliveries to get all my furniture and they still have my name wrong on the account.
Would recommend Ashley’s to family and friends.. customer service , delievery, and merchandise meet our expectations
We bought furniture for our bedroom and it was beautiful. The delivery guys were quick and careful. We had a great experience. The sales men were great too.
We really love Ashley furniture. It is practical with style and affordable. We have purchased a Queen bed, dinning table with 10 chairs, theater style recliner with couch (ours is different because it has beautiful quilting on it), and an island for our kitchen. They are of good quality, we will enjoy them for years to come. We are going back to furnish our guest room!
Expect a very long wait time on your furniture after the purchase. We've waited two months so far.
I had to call customer service. I had the best rep Jessica, she helped with my issue and resolved it. Very professional very good experience with her.
My wife and I are very happy with our trip to and purchase at Ashley's. We've had previous good experiences with ASHLEY FURNITURE. Many Thanks !!!
great service
I appreciate the service n attention we got. The sales lady was very helpful I will be back
The sales rep was kind and patient, even when we decided to change our order. The delivery team was also quick and courteous. I would use them again and I highly recommend Ashley’s.
While we were shopping for furniture we realized the knowledge that Ashley's had on their products. The most important being the knowledge they have on how to purchase the right mattress that fits you the best and the investment behind it.
Sales and customer service were very helpful and offered great prices. Would recommend to anyone shopping for home furniture.
6 months later we funally gor the parts horrible customer service they wanted me to give 5 star review for a $75 guft certificate They told me parts would be in sept 21st called no response we are now over a month of when they claimed it would be here where are my parts? Bought 2 bedroome set one for each kid one was gine other one wasnt assembeled because the guys at warehouse throught the hatdware kit away been a month still waiting for hardware kit keep getting lied to about when hardware kit will be in
Came in not really expecting to buy anything, but was surprised by the friendliness of Daryl(salesman), and ended up leaving with a very nice TV stand. Will definitely come back next time I'm in the market.
Purchased a bedroom set and was incredibly happy with the service! I will definitely be coming back to this location.
Anthony was great to work with! He showed me many options that fit what I was looking for then gave me time to make a decision. I’m really glad I went with Ashley Home Furniture!
I had a very nice experience at Ashley Homestore in Lubbock Texas. Jorge Mejia was so informative about all of the items I was interested in. He is an asset to the company. I am very pleased with my purchases and will refer others to this fine store. Thank you Ashley for a wonderful experience.
We have been looking for a new sofa for a couple of months. 10 minutes before closing time we decided to swing by Ashley furniture not realizing they were about to close. They were all so friendly and said to take our time. They were so great to show us around and show us many options. Carlos was our associate and he was very helpful. He's a great salesman! So far we have been very pleased with the service that we have received!
We love shopping at Ashley's furniture they always have nice stuff and friendly staff thank you all very very much...
Online purchase much easier and will give you better price always! We got in store credit for a price match for our previous purchase and next time when I asked them to use the store credit; they didn’t give me the extra 10% discount available online & in store! All in all, if you get better price online - no need for any hassle to go into the store where on two separate occasions, our experience was less than ideal!
Great products for cheap and competitive prices, staff is really nice and Jesus ddid great job
Furniture was great
This store does not even deserve one star! When we moved here family and friends kept telling us not to go to Ashley’s furniture store but we ignored them since we had good experiences from where we used to live. We should have listened. This has been the worst customer experience we have ever experienced. NEVER are we going back to Ashley’s furniture store again! Ashley’s furniture just lost us as customers!
It was a great experience fast and easy, I’m glad I chose Ashley’s.
Everyone was so friendly even the managers, also our sales associate made sure we left with the furniture we wanted!
They were real helpful and friendly
Very helpful, friendly staff! Robert is amazing and works with you best he can! Love how I was treated and assisted
Friendly service, fast delivery.
The store had a huge variety of merchandise to pick from. Very nice and helpful staff.
Would highly recommend to anyone great prices and friendly customer service...
I went here to buy bedroom set and sofa. The staff were very nice and friendly. Great overall experience! :)
Nolan was great, helped my son pick out his mattress, in our price range. He made the process super easy, and my son loves his new pillow
Rhyne always makes sure we walk away with exactly what we need and are happy with our purchase. High quality furniture without the high quality price.
Careful with certain sales people. Will buy there ever again
Recommend to anyone. Great customer service and delivery!
Nolan was very helpful with information. He was able to help us find the right dining table for our space, and was able to price match with the company's website for the best possible price on the furniture.
Clean atmosphere, friendly sales people. Prices are reasonable (but I'm an Ashley fan anyway). My husband and I went in specifically for 2 matching recliners and came out with a totally new living room set. I couldn't resist the great pricing, the quality of the furniture and the warranty that came with the furniture. Ashely HomeStore has more than furniture, the accessories that this store has is amazing! Love shopping there!
Awesome experience with sales and delivery. Thank you.
Chase was great! We had been in the store previously looking for items that were not in stock at the time. We came back to check a few weeks later and were able to see the items in store. Chase made the process easy, quick, and positive!
Sales staff helpful and accommodating. We were told it could take 3 weeks or longer to receive our products, but could be as few as two weeks. It's only been a few days since we made our purchase so hopefully there won't be any issues with delivery/length of wait.
Next time I order , it won’t be from here . Received a missed call from them & called back immediately. I talked to the lady & she said that they would be in town to deliver my items . I called the day she confirmed a delivery to see what time they would be here . They hit me with the “you never called back.” If I could rate this store and service it be 0. Couple months later my couch is already falling apart ! I’m sure those that go to store in person get much better treatment . If you buy online be AWARE.
Great experience at the store. The furniture has been delivered but the electric recliner doesn't go back down when it is all the way up. Disappointing that something brand new that has never been used doesn't work on the very first day.
Love the new set it's so beautiful!
Friendly staff. Knowledgeable about furniture and mattresses. And financial assistance was quick and easy.
We went in the Lubbock store looking to furnish a whole house. Josh and Edgar were awesome to work with! Definitely recommend this store for any furniture needs.
Love our new furniture and our Tempur Pedic!
We ordered a sleeper sofa the last week of November and were told it would be delivered on 12/17. We still don't have the sleeper sofa and we are angry. I have tried to contact the store about this and they are beating around the Bush and telling me it won't be in Lubbock until 12/27. I tried calling my salesman, Daryl, and he will not return my calls. We were without a bed for family during Christmas due to Ashley Furniture HomeStore's terrible customer service. I do not reccomend buying anything from them. This is insanity. I will NEVER purchase a thing from them again. This store is full of lying, cheating people. I have never dealt with such dishonest people. They will not give us a refund on a product they said would fit in a space in our home. We gave them the dimensions and they said it would definitely fit. They also said we could get a refund if something didnt work out and they are giving us an in store credit for way less than what we spent. I cannot stress NOT SHOPPING HERE enough!!!!
I had an extremely positive experience with the San Angelo Ashley Furniture store. I was new to the area and they were very receptive to what I was looking for and didn’t try to pressure me or up sell me on anything. Informative and receptive and very welcoming. Jesse was a very professional and cool guy who did a wonderful job. Will definitely go back!
Great customer service when we were shopping for a new sofa. We didn't feel pressured or rushed into our decision at all. We got to take our time and we were given all the information we needed to make our decision.
Very helpful. Our sales associate took the time to ask us questions to get us the right items and a good deal. Was not impatient at all.
Decent price. Sales rep Joshua was nice. But that's not the case with others that were there. Finally my wife had to loudly ask two reps to quit blowing a horn behind her. They laughed and thought it was funny before walking off. If you get the skinny blonde headed little boy with zero tan, that's acts like he's better than the rest of his staff, in front of customers, please find someone else. Best advice i can pass along.
Great experience!
Sales person was very helpful and knowledgeable. Still waiting on delivery, and we are very excited!
Great place, reasonable prices on most items. I have bought several items for my house from here. I bought a love seat its acceptable quality for the price I paid. I also bought a mattress on sale that is great quality for the price. Overall all I would say it's worth a stroll through and see if they have what your looking for.
Paid for a sectional and recliner in full, it’s been over a 6 weeks and Ashley’s keeps delaying my order. Communication within the store is not efficient, each employee fed me a different story. First and last time I buy from them
I recently purchased a sectional sofa from here. In store the sofa was priced a little over $1300. That’s what the sales associates (4 different ones) wanted to ale it at. It wasn’t until I came in with an ad showing a similar sectional for under $900 that they offered to price match that deal with the same one they wanted to sale to me for $400 more a few days earlier. That was my first unpleasant experience here, now on to the bigger issue; I was promised my sectional before Christmas. I made my purchase before thanksgiving and told it take 4-5 weeks to be delivered, but they guaranteed delivery before Christmas and here we are one day left in 2019 and my living room is still empty! After speaking with them I found out it won’t even arrive in their warehouse until Jan 10th! 4-5 weeks; more like 7-8! These people working here only care about making the sale and getting their commission; they couldn’t care less that my family room was empty and my guest had to sit on the floor for Christmas because they weren’t honest about delivery! I should have gone elsewhere; be forewarned!
Mireya was nothing but helpful and understanding of the issue I was having. Handled the issue very professionally and quickly! Love the furniture this company puts out and love their employees even more!
The store personnel (Abilene) were extremely helpful and patient ... we were there over an hour. Great selection and value. Customer Service (Lubbock via phone ... Vanessa P.) was very helpful and pleasant.
If I were to type out my whole experience with Ashley’s up until this point we would all be here for a few days 😂😭 our experience has not been the best. It took me going into the store and calling costumer service MANY times before finally getting someone who was pleasant and tried her best to come up with a temporary solution.. No one I’ve talked to knows the same information or has the same story. Almost everyone has been very unprofessional and rude. The only way we would make another purchase from Ashley’s is if the store credit the very first lady I talked to promised us actually happens and then we’d buy something with that.
As soon we walked in someone offered their services. Willing to help us. Wasn't pushy or trying to make us buy something we didn't want. He was very professional. And kind. I was very impressed. Thank you, for such great service.
(Translated by Google) I don't buy ashley again because since October I bought a dining room and they still don't deliver it to me. Very bad service (Original) No vuelvo a comprar de ashley porque desde octubre compre un comedor y todavía no me lo entregan. Muy mal servicio.
Good salesman ship. Lots of experience.
Very good experience, take the time to listen to your needs!
Staff was very friendly!
Friendly salesman, but not pushy. Very large selection and good quality.
Great experience everytime purchased from here. Thank you for provide great products and customer service.
Excellent service, home delivery and set up. The sales people teamed up to help make the process of purchase faster. I would highly recomend!!!
Disgusted with Ashley HomeStore I wish I would have listened to others and never bought a single thing from them. It has been almost 5 weeks with no furniture which we were told it would be delivered within 3 weeks !! We have no confirmed delivery date because the pieces are NOW supposedly on back order ! We can’t cancel our order or request a refund and the kicker is we have already starting paying our financing WITHOUT having our furniture !! I will never buy anything again from them and urge every customer to RUN!! All they care about is getting their money and you are just supposed to wait until they are good and ready to deliver !
Melony was my family's hero...she is AWESOME AND AMAZING. She helped us with an issue that was gonna make Christmas hard for 1 of our family members, who is in a wheelchair and we have a bar height table and chairs. Dinner was gonna be a challenge, but thanks to her and her diligents we will have a great family dinner. God bless her and Merry Christmas to Ashley's Furniture for being blessed to have her.
My wife and I were wanting to replace an old couch and recliner. We headed to Ashley's. We met Daryl Nurse. Loved his attitude and salesmanship enthusiasm. We bought our furniture. Merry Christmas and Happy New Year 2020! Great bunch of folks at Ashley's!
We had a great experience with Ashley's while buying our new living room set! Rhyne found us a great deal for the set we wanted along with being able to find the color and fabric we were looking for. We will absolutely go back for our next furniture purchase!
Great experience. I was able to get the furniture that I needed and stay within a strict budget. The store manager was wonderful!
My visit to Ashley HomeStore was fantastic and my experience with the sales person was very pleasant and satisfying. He was patient to show me around the store to observe the sofas I may like. He guided me to a traditional sofa that I truly did love and a purchase was made. Never was there any pressure to purchase . The sales person personality and the relaxing environment made it comfortable for me to look around , shop, and buy. My next purchase of furniture will be with Ashley's. Thank you!!!
Our salesperson was very knowledgeable and polite. We found another Ashley dealer who offered us a discount and the Homestore beat that price. They even negotiated a delayed shipping for my convenience and they even shipped for free!
Great customer service great and delivery speed. Love our new tempur-pedic mattress!!
Ashley’s provides high quality stuff and their delivery teams are always on time and get things put together quick and efficiently. Our go to store for furniture!
Overall great experience. Rhyne was great to work with and made the whole process so easy.
friendly,very helpful and fast service . Had everything i needed
My wife and I walked in and immediately greated by Joshua, we were given a chance to look without feeling pressured, we then met Edgar he he was also very pleasant to work with. We did end up buying a sofa and love seat combo, look forward to going back for more furniture when the time comes.
We love our furniture and LOVED the prices even more! Good quality products and exceptional service. The employees at the Lubbock location were very nice to work with and helpful.
Dont buy furniture from Ashley's they broke my first couch then brought the wrong ones now wont refund my money. Dont know when I'll get the right ones or if I will dont know what s the next excuse. Frustrating then spoke with corporate and head manager they were rude and wont make it right could have at least taken a little off price or something. They cant even tell me when i will receive my furniture.
The Gentleman that helped my Husband and I was Fantastic, we were specific about what we wanted and he went above and beyond to make sure we were showed all items relevant to what we wanted. Not only did we buy the most beautiful leather sofa we also the next day called him to see if he could get the bedroom set we wanted at the same price we found elsewhere and he stepped up yet again so we made an additional purchase!! I strongly recommend this store to everyone, staff very friendly and very helpful.
I had a great experience, at the Ashley's in Lubbock. My sales person was very helpful and very kind. Will buy from this location again.
My sister passed away and we were expecting company in from out of town. We had not gotten around to purchasing furniture for our guest bedroom so we had to purchase something quickly. We found the bedroom suit we wanted but not all of the pieces were in stock. Rosa was helping us and when we explained the situation we were in, she went to her manager for help. Together they acquired as many pieces as they could from store stock including the mattresses for the bed. They put a rush on the remaining pieces which, of course, was the bed. The item we needed most. They arranged to have a frame delivered in case the bed didn't arrive in time so our guests wasn't stuck sleeping on the floor. Luckily, the bed made it in time to be delivered along with the rest of the furniture the morning prior to the arrival of our company. Rosa and her manager went above and beyond to help us out, working over an hour to get everything we needed. We had already been to two other furniture stores and no one at either of the other stores offered ro do anything for us. I was already stressed from losing my sister and Rosa really saved the day and alleviated a lot of my anxiety. I have told my story to all of my friends and when I get ready to purchase more furniture, I will be going back to Ashley's and looking Rosa up!! I strongly suggest if anyone is in the market for furniture, check out Ashley's in Lubbock and ask for Rosa! ⚘
Professional customer service
During my first visit, I had a very pushy salesperson that tried to pressure me into a sale, but then I returned a few days later and my salesperson was great. He was helpful, respectful, and didn't try to force me into a sale.
We came in to browse and left with an amazing sectional purchase. The salesman really took time to ask about what we needed (and didn't want) and showed us exactly what we needed on the first shot. Despite looking around, nothing topped the first sectional we were shown. The manager came over and allowed us to get the deal we would have got on Black Friday and this was a week before Thanksgiving. We even got more off when we wanted an additional piece! Very professional all around. Will definitely be back.
We just recently purchased a home in Lubbock and went into Ashley’s just to browse and plan what we wanted to buy for our new home. Well we met a salesman named Rhyne, he explained that we could get Black Friday pricing right then and there. We didn’t waste one second, we left the store so excited because we had just bought a house full of furniture at a really awesome price. Thanks to Ryne for helping us! I highly recommend this store and please ask for Rhyne, he is so helpful!
Great Experience!
Gabriel Rivera from customer service is the nicest and most helpful person! Great customer service!
I have had good dealings with this store
NOT RECOMMENDED!! • They don’t respect your time • Takes ages to deliver things because -all of a sudden- they discovered they aren’t in stock! • delivered things on 3 separate times and didn’t respect the time agreed upon. • the outer paint of some parts in my set started shedding in no time (shown in pix) • drawers are so light weighed, I dunno if it broke or just moved out of place when We started using it. • more than 3 months to assemble my kids’ bunk bed? And not yet assembled because of some missing parts? • Claiming that they sent the missing parts by mail like 3 times and we NEVER receive any •left all the hardware for my kids’ bed and disappeared for months. • Even refused to come n pick the unassembled bed and its boxes, they’re taking the whole dresser room. and above All; you can’t return whatever is their fault for a refund!! Totally unprofessional (Update(11/21): we bought everything on July the 4th and agreed to get all the rooms set by the end of July), the kids bed arrived in a day , mine arrived in another , love seat arrived in a third date, bunk bed not yet set till date)
When I bought my sectional the sales clerk worked hard to get the couch to me as quick as possible and worked with my budget trying to get me the best price as possible. I ended up saving a lot and getting the sectional delivered within the week. I was very grateful for his work in finding things that fit my needs. I do struggle with how much the staff are trying to sell items, and how much they talk, I would like some space to browse. I do feel those things can be overlooked and I still feel satisfied with my experience.
Love my dining room furniture!!! They are simply just not customer oriented... I had a lot of other furniture needs but will be searching else where.
Our Salesman was great!
Staff was friendly and accommodating. Salesman did not pressure me and understood that I needed my new mattress delivered before Thanksgiving. He worked with another associate to make sure it would.
Everything was very pleasant. From the accommodations the Sales Associate made to the professionalism of the delivery team was refreshing. I will definitely return to Ashley's to purchase more furniture in the near future and highly recommend them to anyone!
I went into the store to pick up a new tv stand. went around looking a sales woman lisa help me find exactly what I was looking for. The whole store was very helpful and friendly. I have been looking for a very specific tv stand tryed Amazon and other furniture stores but found nothing that I was looking for. ashleys was very helpful and i bought from them..
We were looking for recliners and the Ashley Salesman was very nice. He was very helpful with what we were needing and helped us in our search. Thank you.
Rhyne was an excellent salesman very knowledgeable on the furniture we were looking at, as well as making it a smooth experience as we were from out of town to set up easy delivery and pick up.
The process was easy and fast. They delivered in less than a week and I love the bed. It is just as we hoped. I am waiting on my 75.00 gift card and a price match call back. Update as of 11/19 We will never do business with Ashley or Acima the 90 days same as cash company they use. They aren't on the same page at all with what one company says and the other does. We have been lied to and led on since delivery and it has only gotten worse with every phone call. When you can get them to pick up, that is, and don't bother going to the store to speak to a manager they don't care at the store or on the phone. We have been waiting on a resolution for why any of the numerous amounts they have on file for us paying and what we owe are so drastically different. No one knows where my payment of over 500.00 went to but I have my receipt and that's all that has kept them from overcharging us so far. They have no paperwork that matches. They have also reported it all to the credit bureau with the missing 500 plus dollars and it has negatively effected my credit. The next step is a lawyer. Do not do business with them unless you want to lose sleep and patience as well as money.
They had a lot of nice looking furniture but they did not have the dining room set that I wanted!
Chase helped me find the perfect couch to fit my needs. He was friendly and helpful with a no pressure sales approach. Great experience!
Jeanette is dedicated to ensuring each customer service experience is pleasant. I appreciate her direct & helpful communication & look forward to her making sure I'm a satisfied customer & retaining my business. She is appreciated
Jessica was terrific. She was si polite and definitely helped resolve my. concerns and questions. Thank you 💜
Very friendly and helpful staff. Definitely make sure that you leave with what you go for!
I had a great experience. Amazing customer service
We had a quick & easy experience thanks to our sales rep Johnny Jimenez. Would definitely recommend for a great shopping experience.
Ashley went out of their way to make sure the sofa we were wanting came in two pieces to fit through a doorway we have. They were very helpful in helping us select a bedroom set for the master bedroom. This is our second purchase with them and we have had an excellent experience both times.
Edgar Micias was HORRIBLE. He was pushing and when I asked him questions about the products he ran circles around me like he didn’t know his product. He was rude when I told him to let me look and was just ugly!!! When I was ready he no longer wanted to sale. Took business elsewhere. Never met such a jackass of a sales person.
Great place, helpful service. Our bed frame broke the second night and they've been immediate contact about getting us a new one and how sorry they are for the inconvenience.
Wonderful customer service representative, was able to resolve my issue quickly and efficiently.
Great prices & great customer service! Love the delivery option
Awesome experience.
Very friendly people.. great products... great prices!! DEFINITELY check your in store price against the website before you pay....
Terrible the store manager was very arrogant and wouldnt stop staring
Very friendly great customer service and items where delivered fast. Thanks Ashley's
Furniture was delivered promptly and all was in great condition. Delivery men were fast and courteous! Will definitely buy from Ashleys again
They were very good and fast but they did forget a part of the bed
Very good service! They were very helpful and we were able to get what we were looking for.
I live in Amarillo and I ordered from Lubbock store. The sales persons are very helpful and go the extra mile for great customer service !!!!
Payton and the manager really took care of us!👏
Darryl was the floor representative that assisted us in picking out the perfect set for our living room. With his help and the help of the Ashleys Furniture team we were quickly able to finance great furniture for a low cost. Thanks Ashley’s for completing our home!
If you are in the market for excellent service from start to finish, great prices, quality product, and excellent communication, well I definitely recommend Ashley’s Furniture-Lubbock Tx. The Employee, Chase, who assisted us was very professional and knowledgeable. Definitely recommend this place to others!
Manuel Castro was the best sales representative ever! He went above and beyond to be able to help me take out my bedroom set! He explained everything to me sooooo detailed and I was very pleased! He knew my situation and still helped me get what I wanted! I appreciate everything he did for me!😊
Sales people were very friendly and eager to help
The staff in the store were very friendly and helpful, and patient considering we were shopping with our toddler. There was a great selection of items and some great package deals, and getting financing was quick and simple. I only give 4 stars because we were mislead about delivery times and it was VERY hard to get a hold of someone from customer service to help me/clear things up. I also realized after leaving that a lot of details about the financing weren't clearly explained to us--I was very confused when I received an Ashley credit card in the mail. Not that it's a bad thing that the financing is put on a card; it just would have been helpful to have it thoroughly explained in the beginning.
The salespeople were great took their time with me and answered all questions
Check the BBB website before you buy! I purchased a couch from Ashley in Lubbock, TX. When the couch arrived it was delivered by an outsourced delivery company. The arm of the couch was bent and a wood piece could be felt hanging when I ran my hand down the side of the couch. I called customer service and was instructed to send pictures of the damage and did so. I never received a response back. I went to the store and asked to speak to a supervisor, but the supervisor must have had one too many complaints and refused to speak to me. The service desk person called customer service and I spoke with the same person I sent the pictures to and she told me she ordered parts for it and I should just call back when they arrived. I was not at all happy with that response and explained that a wooden piece was broken and she told me they do this all day every day and knows what is wrong from the pictures. After more back and forth the customer service supervisor agreed to order a new couch. Three weeks later there is no new couch and I cannot get anyone to call me back. I finally connected with customer service and was told I should have called when the part arrived! I explained that I had called multiple times without a return call and wanted my new couch. I was told that is not their policy and they would send a tech out to fix it but it could only be on a Tuesday or Thursday and it would be at least two weeks. So now, I have had a broken couch for six weeks, a verbal contract from a customer service supervisor for a new couch that was breached, and a tech coming to “look” in three more weeks. I will never buy another piece of furniture from Ashely. This drama is too much and I will not give my hard earned money to people who capitalize off of poor quality. As a side note, I contacted the BBB and was told that Ashley had quit responding due to the volume of complaints. Buyer be warned!
Overall it was a good experience. We bought the bed that we wanted. We're happy with it. Best bed we ever had. The only thing that was upsetting was the fact that we spend so much money on the bed and at first it was coming with a headboard and then they told us it was separate. We never got a headboard that we wanted and they wanted us to spend more money to get it. Made me and my wife feel like all they wanted was money and not our business. It was all about the sale.
The sales employees. Are fantastic ! The furniture selection is great ! The gentleman that showed n sold me. The furniture I wanted was wonderful ,. Very courteous, very Professional man. .. the delivery guys did awesome professional job. Of quickly. Putting things together for me.. I'm very impressed. And will certainly be returning Ashley's. Furniture in the near future. Sincerely. Ruben Torres
In store experience was great. Item delivered in a few days and on time. Excellent service provided by Payton and Jorge
I had excellent service and the process of getting my furniture was easy and stress free.
They have so many styles to choose from and there is always someone to help answer any questions you may have. We received great service from Payton and delivery went smooth.
Sales team was awesome! Went above and beyond to show us the look and feel of a couch set that I had found online but was not available in store. They were quick with processing the sales paper work and getting us set up with delivery information.
I love the selection of furniture for my style sales representative was kind patient and willing to listen to my needs
My review is not based on Ashley Furniture store or their products. Because I have had the WORST experience with them and will NEVER do business with them again. My 5 star review is for the customer service agent that helped me with my problem. I have been dealing with a broken table for weeks now and could never get any help. No one ever knew who I needed to talk to or call or email or anything. I was so tired and frustrated with every last aspect of this company. Finally on my last desperate attempt I got someone who knows wth is going on and how to fix the problem quickly and with out any headache on my part.
If I could give them no stars I would. Worst experience I have ever had. Bought furniture that is here and 4 days later I still don’t have it. Customer Service is the worst I have had in history of me being a consumer. Save yourself the agony and Buy somewhere else. I’m still sitting in the floor.
Good experience! Walked in looking for matresses..... was told about sales and different types of mattresses, was able to try them out too!! They helped me to the limit and walked out a satisfied customer!! Thank you Ashley's
We received our new dining room table, the delivery guys were fast and kind. And made sure they were extremely easy with my new furniture. Will be using them again when I need new furniture.
Awesome selection and helpful employees!
Great service and quality furniture at a great price! We have used Ashley's to furnish our house for 8 years now! Highly Recommend Ashley's.
That the best service I have ever had . Thank you to the manager and sell person who helped me on my new bedroom set.
Associate was very knowledgeable about the look of the product in store vs on the website which was very helpful. It was pretty easy to decide which furniture would look good in my home.
Very good salesman very helpful
Loved it! I love my couches and had great service.
My daughter was looking for bedroom furniture, took her a while to decide. So much to choose from. Rosa took care of us, we had lots of questions and concerns. Rosa is awesome!!
Loved it! Will be back for all my future furniture here. Super informative on all deals and very friendly.
Beautiful furniture
Great prices and customer service!
Only thing that saves it from being a 1 is good customer service. Way overpriced, cheaper options in Lubbock I suggest looking around before purchasing, you'll save 100's
What a wonderful experience all around.Rosa Ortega was my sales representative ,she was very knowledgeable about fabric durability,& color coordination. Ali the Manager was great putting the package together to make it a great deal.They said 4-6 weeks delivery,it arrived 6 days later.The delivery crew where just as good (Thomas & Philly) courteous,prompt & very careful.Thank you Ashley’s 👍👍👍
Overall our sales rep was very helpful and in getting us what we needed. Definitely will refer. Great job.
Ordered a bed set a little over a month ago. The movers damaged my room. I scheduled appt for October 15 and nobody showed. I called them and all they are doing is blowing me off. Poor movers. And better yet very poor customer service.
Couldn't get a hold of my store to check my delivery time so Lubbock took care of me.
Amazing Costumer services
Had some issues but I was patient and they made it worth the wait and fixed everything I needed!!!
I purchased furniture from Ashley’s several times and I was very pleased with the quick delivery. I was told it would take 2-6 weeks for delivery and every time I received my furniture in less than 2 weeks. Very professional, great customer service. Love my new furniture.
Was an overall great experience. Lots of selections, worked with our budget, quick and easy process!
My family is always taken care of with the best customer service in town!
We purchased a bedroom set recently and the process was pain free! Our salesman was also very helpful and knowledgeable of the product they offered.
This has been the worst purchase experience I have had. I met with Stephon the regional Manager and Caleb and the process of picking out the furniture and the pricing was perfect. Delivery was expected in two weeks. Two months later and 23 phone calls and still missing several furniture pieces. Items were delivered without hardware, delivery guys refused to take them back, multiple times asked for manager to call me back and Edgar refused to call me back The store also refused to have the franchise owners call back (choices). Edgar promised a refund on the items not delivered and no idea on when the delivery date is. I called three times finally Melanie told me Edgar said he wasn't giving a refund and never said that. She also said there was not store manager that looked like I described and later said yes there was it was Edgar he is the highest level manager they had. She refused to give me the Franchise owners information and refused to give me the Franchiser manager over the locally owned Franchise per Edgar. Ashley furniture believes you can take a cash payment for furniture and never deliver it and keep the money!. The better business bureau has them rated as an F and they totally lost a customer for life and just because they have such poor service and support. It is not OK to have somebody pay for a product and not provide it, then keep the money. In response to your response to my review. I have not been given the furniture and would still rather have the furniture then the credit. You have been unable to produce the furniture yet you have kept my money and that sir is a violation of the Law. Please return funds or deliver the product! Very poor business practices. Your agent said that Edgar is here to handle these issue and we will never issue a refund and the Franchise owners will never take a call from a customer as they don't deal with them. Sounds like wonderful owners that acknowledge taking customers money, not producing the product and refusing to speak to their customers and send a lackey to deal with it. Very disturbing!
Me and my husband purchased a couch and I'm so thankful for them and all there help!
Janet was so awesome with everything she does
Great company and great products will buy from again
The guys that delivered my furniture were very professional, helpful and did a great job. I could not be happier.
Janette was excellent at meeting all our needs💜
The website was easy to use. I was able to find the items i needed, as well as customer reviews.
GREAT CUSTOMER SERVICE AND FURNITURE SELECTIONS!
Outstanding service!
The delivery crew was great. They were fast and friendly; and on time! Customer service was good to promptly try to correct an error and work with us to find an alternative when there was a manufacturer delay. However I think they could have kept us updated more instead of us having to call and wait on hold several times to check the status. And I think they should have been able to tell us at time of order that the item wouldn’t be available for months instead of just quoting the standard delivery estimate.
Beautiful Furniture!!! A bit pricey though. But very nice to get idea's and window shop😀
Very professional and great communication on when delivery would be here so that I could be prepared
Friendly sales staff in store to help the purchasing process go smoothly. The gentleman who delivered my items which came in several different shipments were very professional in bringing items into my home and assembling them where I wanted them placed. Overall, satisfied with this experience snd would recommend to friends and family.
Excellent customer service! Delivery time only took one week. I can't wait to get my new furniture.
It was a great experience. Sales lady was great.
As always very professional, very helpful and very friendly! We had a great experience! Great prices as well! Thank you.
I really liked shopping here great customer service and delivery
Great prices wonderful customer service and awesome furniture.
Darin provided exceptional customer service. His friendly attitude, knowledge of products and genuine concern with our satisfaction made our shopping experience truly a joy!
The salesman was spot on in helping me pick the perfect sectional. Very friendly staff. The delivery was on time and the 2 gentleman that delivered we're very courteous and professional. Highly recommend Ashley furniture for anyone's next purchase.
Sales person was very knowledgeable on the products available. Store contacted me to schedule delivery and contacted me once delivery crew was 20-30 minutes as informed. Delivery crew was quick and displayed great customer service while setting up purchased items. I love shopping at Ashely Home Store.
Salesman was great at showing options and answering questions. Delivery was quick and hassle free. 5 stars.
Installed everything quickly and in good manner every thing in great condition
Great fast friendly experience
Ryan was very professional and knowledgeable on products. 5 star on customer service!!!
great service! beautiful furniture!! my new favorite place to shop!!
Great bedroom set for the price. Then the delivery was fast. The guys set everything up too. Thanks to all involved.
Great customer service. Had us taken care of quickly and efficiently. Took less than a week to get the couch here and delivery team was fast.
The staff was very helpful and answered all of our questions. This is a great place to buy furniture.
Henry is such a wonderful person he went above and beyond to help me!
I found just what I was looking for and more. The sleigh bed looks just like I imagined it would. The delivery set up was done in a matter of minutes.
I always have a great experience at Ashley’s!
Staff is very friendly and kind. Not to pushy they direct you to where you need to go.
Good products. Overall good delivery. Had some trouble with the delivery but they had good communication and the second delivery went very well.
Stephanie was very helpfull and made the experience great. Will deffinately be recommending Ashely to all my friends and family
Calling for the sell department is very fast. Within 10 seconds, a sale staff picked my call up. However, once you buy it, calling for scheduling the delivery can take you forever. You money is there with them already. Just need to be patient.
Delivered on time, courteous and friendly. Overall good experience.
Jeanette the manager was amazing and very sweet. Made me decide to go back
great customer service
Stephanie was so helpful when I was looking for a bedroom suite. Her patience and smiling face, made the experience much more enjoyable and easy!
Everyone was super sweet Customer service was great! Great selection! Definitely coming back!
Jeannette was very helpful with getting me the details on my account. Professional and nice!
Henry J was very professional, courteous and knowledgeable when it came to assisting me with my purchase.
5 star customer service, very friendly and supportive and knowledgeable. Henry Jansen was the best representative that I’ve ever had the pleasure of dealing with. Made it easy and simple for me. Would definitely recommend to buy here and will definitely be buying again.
The shopping experience was very pleasant. The sales man Chase and his manager were extremely helpful.
Had a great in store experience. I had visited the store earlier in the day just to browse and had told them my intentions. The staff was not pushy and offered assistance upon request. I came back later with my fiancé, narrowed the choices with the help of an employee then walked out with receipt in-hand awaiting our furniture on order.
Great customer service and reliable and quick delivery!
I had a great experience at Ashley Furniture. They are very knowledgeable and helped me find exactly what I was looking for at a very inexpensive price. I’m looking forward to my new bedroom set. I’m one happy customer!
I love my bedroom set
Enjoyed shopping at Ashleys! Bought several items & the service was fantastic. No pushy salesmen & great atmosphere.
My sales associate and the store manager did a great job of getting my purchase in the price range I could afford. They were patient and very kind. Will return to this store.
Got a good deal from Ashley's. The finance process was fast and easy!!! Got our sofas that we purchased a week later, now patiently waiting for the rest of our furniture. Fast and simple delivery is a plus. Delivery guys were very cautious about placing furniture, making sure nothing is getting damaged. We will definitely recommend family and friends to Ashley's Furniture Store. Thank you Ashley's for incredible service!!!! -Eddie and Julie
Our sales person Krista was awesome!!!
The gentleman at the store was knowledgeable and patient. The guys who delivered the mattress we ordered was on time and friendly. Thanks
Great store with great service
Great experience nice people that are caring and helped me find great furniture for my home. I will be going back.
Easy, fast, no pressure and friendly great shopping experience!
The salesman was very knowledgeable and helpful. He was able to find what we wanted and get us a great dea!
Take the message to Ashley Furniture store September 2nd 2019. We know where purchase a queen size mattress and a full size mattress and Johnny Jimenez the salesman helpless is a good salesman and also all the Ashley workers thank you
An excellent experience and excellent seller.
Fantastic service! Carlos Torres got us a great deal and delivery happened exactly when they said it would! Great Experience!
I bought a sofa and love seat from Ashley’s about 3weeks ago they said it would be 2 to 6 weeks for delivery so to my surprise they called a few days later and said they were bring furniture so they show up as they said the would but with only the couch, said I would get love seat next Thursday so I did not go to work that day waiting for love seat they never showed up called several times and kept being put on hold for another dept for hours, finally an answer said they will deliver Monday another day of missed work and no love seat called again and I said don’t put me on hold again than they tell me it will be next week I say what day they say can’t tell you that this place is a joke dealt with them I few years ago and had same problems they assured me new management had fixed there problems, once they get your money forget about costumer service.
Stephanie is so polite and professional. It was a joy speaking with her!
Are furniture arrived the bed is great but I haven't received my TV
First of all the sales people are great. That's where the good customer service ends though. I was informed that I would be able to schedule my delivery by a certain day for that coming weekend. I never recieved a call from scheduling. When they did call I was informed that I wouldn't have my piece by the time I was told I would have it. Now I understand stuff happens but when a company tells you something it should be business practice to honor it instead I was repeatedly told i could have it delivered at a later date. Instead of seeing how I could be upset by being told something as 100% fact and now its and nott the employee I spoke with was rude and refused to offer any help. Going as far to say that if I wasnt available for another date than that is my fault. This company is a joke. Their customer service is laughable. If I could cancel my item I would, but their cancel/return policy may be the worst I have ever seen. I will do everything in my power to get anyone I know to never shop here again.
Very friendly environment and beautiful furniture at a great price! Excited for our first dining room table to get here!
The staff were friendly and very helpful, got everything I was looking for
Great experience with Ashley! I purchased my furniture for less than asking price and even got to use a coupon that I wasn't sure they would allow me to use on top of the sale. Very pleased with quality and delivery speed.
I’m glad Josh greeted me at the door when I first came in! Just by asking me simple questions, we didn’t waste time around the store, and found exactly what I was looking for. Thank you!
The delivery was on time, they called before getting here and persons were friendly and helpful.
We had excellent customer service from start to finish. They made sure to give us the best deal on the market and their products are high-quality.
Customer service is always great and willing to help. Melody was very friendly and a great help. So excited to receive my furniture.
Johnny at the Lubbock store was super easy to deal with and completely upfront about everything. He was very knowledgeable and made the purchase a breeze!
My salesman was great. The expectation that is set for an arrival time is a joke. It's double what they tell you in the store. They give a 30 minute heads up before the truck arrives with no ETA or time frame ahead of time. "Our guys have it on the truck and will call 25-40 minutes in advance. Can't commit to any certain window of time during the day". If you can't make it after the random heads up, you will be charged $199 reschedule fee. No refunds without a 25% restocking fee. ONCE YOU PAY FOR YOUR ITEM YOU PLAY BY THEIR RULES OR YOU PAY MORE. IMO there are much better ways of doing business. I won't be back.
Great place to shop and friendly environment. Everyone is so helpful and the furniture is very exquisite.
We bought two of the recliners. They are amazing!! My husband got home and fell asleep in his recliner. The Ashly home team was very good they set the recliners up and made sure everything worked properly. They look beautiful in my home! If you are considering purchasing this recliner don’t think twice. The recliner is amazing!!!
Josh in customer service excellent. MD in sales was not pushy, good personality
Great really friendly place to go shopping get what you need for your house
Ashley’s furniture goes above and beyond for their customers. I found the perfect dinning table! Thank you Ashley’s for the great customer service.
Ashley has helped me not only purchase a new mattress but also the box springs. The delivery men on both occasions have been nothing but kind and very attentive to where I needed my products placed at. I will definitely be purchasing again. Thanks y’all!
Worst service ever, it’s too bad we actually like the furniture. The manager there is worthless and they never answer their phones and I have had to make multiple trips to the store just to get answers. Additionally, after they damaged our couch and failed to tell us about it until 30 min before delivery, it took them over a month and half to get the couch to us after getting told multiple different delivery dates. Honestly would not recommend this place to my worst enemy because they even deserve better service than this place gives.
We loved the mattress that we got.The Store associate was very helpful .They have pretty good deals during labor day.Me and my wife are very happy that we ended up at Ashley for our purchase.
If I could give less than one star I would. We went in to Ashley at the end of June to see what they had, my fiancé and I are getting married soon and we decided we wanted new couches. So we found what seemed to be a great set. They offered us an amazing deal that we could not refuse. Little did we know that it was going to be a flipping nightmare. We get one bill, and it's less than what we paid for, so we called. Apparently they had put the bill on 3 SEPARATE CREDIT CARDS WITHOUT OUR CONSENT, EVEN THOUGH ONE OF THEM COULD HAVE HANDLED THE PRICE. At that point, we couldn't do anything about it. On 4 separate occasions, we have been lied to about the fact that our couch was in, and then moments later we would get a call saying that our couch wasn't in, and we would have to wait a couple more weeks. Its almost September, and we have yet to see that couch. We have made multiple payments on the stupid thing. We have gone INTO THE STORE to speak with customer service, only to be given their phone to talk to customer service through them. It's been a nightmare. If you can avoid it, DON'T SHOP HERE. This is not the only time we have heard stories like ours. Another couple (who was in the store while we were there complaining) said that they had been waiting three months for the HARDWARE TO PUT TOGETHER A BED FRAME THEY HAD ORDERED MONTHS AGO. Literally, if you want to avoid a painstaking wait and absolutely terrible customer service, don't come here. And if this is your last resort, DO NOT ACCEPT ANY SERVICE from their general manager. Ask for someone else.
Great customer service in person and over the phone!
The sales personnel were very helpful and descriptive about the bed we wanted. Explained everything in detail. We will surely recommend this store to friends & family. Thank you so much for the bed. I'm sure to have many peaceful & restful nights to come. 😃
Good selection, flexible pricing, sales team was easy to deal with thanks the Peyton.
It was a good experience, customer service was great Really enjoyed her attitude Very quick as well,
Great customer service!!! We found everything looking for just not to happy with delivery time. Also not addressed until after sale was made.
Wonderful experience! Caleb is an amazing and very knowledgeable salesman! I highly recommend buying from Ashley's Furniture.
Very helpful, patient. I asked a lot of questions. My salesman was very helpful and respectful. Highly recommend them.
Great customer service, everyone very friendly and professional
Sold us two "new" couches that were damaged. Would no replace them and said they had to fix them first. They have come out twice already. The last time I called the manager and they said they would give us a new couch but would have to wait 4-6 weeks and we agreed to that. Weeks passed and no couch. Called and they said they didnt have any notation of that conversation and said they would have to send some one to try and fix it. Boo on this company.
Helpful service. They were in and out in 20 minutes
Nice and peaceful environment, Great product, amazing customer service.
Melony had such a great attitude and went out of her way to make sure I was happy and satisfied at the end of my call.
Hard to do business with these guys!!! Purchased "Brand New Furniture", delivery crew brought in a Dresser and Vanity for our daughters room, They DIDN'T address my wife's attention to the 2 damaged areas, had her sign off that "everything was good". A few minutes later, My wife took closer looks of the furniture IMMEDIATELY called Ashley Furniture Customer Service, they said send pictures. They agreed that the items were damaged. Samantha finally had to speak with upper management to replace the damaged furniture.
Friendly lots to choose from
Each and every one of the employees at Ashley’s Home Furniture were extremely kind and helpful, especially Colton who was so personable and made the furniture buying process so easy! We will definitely be back again! 5 stars is an understatement. So excited to receive our furniture.
Sales rep, Brenda was very friendly and greeted us at the door inquiring what we needed. Lead us around talking about all the sofas we were looking at. We were going to do some more shopping around but the district manager Antoine made sure he got my business. He made sure everything was taken care of and got us a better deal than I was expecting walking in.
Very positive experience. Nice salesperson!
My mom went in here to purchase a bedroom suite and was helped by Christa Sandoval. Christa assured her that the bedroom suite would be in THIS WEEK, otherwise my mom wasn’t going to buy it. After my mom payed for the furniture they told her it won’t be in until the beginning of SEPTEMBER! Then Christa told my mom that “she never told her that the furniture would be in this week.” Basically saying my mom and grandmother were liars. My mom wants to cancel the order and now they say they are going to keep 25% of the money. Rest assured we are informing the better business bureau but DO NOT go here for furniture. They are super unprofessional and will do or say anything to get a sale.
Gabby took care of all my needs! great customer service!
Friendly and courteous staff, great furniture, great prices, no pressure sales, look forward to years of continued relations.
Horrible experience trying to get a hold of anyone on the phone to check on my order. Was on the phone multiple times waiting between 15-30 mins while the phone just rang!! Then the last time I finally got a real person and they just hung up! UPDATE: have no idea why I decided to order furniture from them, again. Same thing happened- take at least 5 weeks to receive my delivery- even after the sales associate promised that it is only two week turn around time. Received call from sales and said it would be in the 3rd week, and then they called back the 4th week and said it would be another 2 weeks. Just tell us the truth and answer your phones!
The furniture is fine but the delivery is terrible. I had to have them deliver 3 times. My last delivery took 3 months. I was told by the manager it would be 3 weeks, the wait is too long. If I need furniture again I will get it from a store that has it in inventory.
Great customer service in store and delivery service!
Check was smooth and easy our sales rep was so helpful and patient while we picked and chose then changed our minds a few times in the 2 hours we spent looking! Delivery was great!! Thanks again!!
My furniture was perfect! Glad I choose Ashley’s!!
Loved the couch I got from Ashely’s it so was perfect and exactly what I was looking for the sales rep was amazing and knew exactly what we wanted can’t wait to go back to Ashley’s and add to our collection
BIGGEST SCAM IN LUBBOCK. Last friday we purchased an outdoor furniture set. Went into the store, found what we wanted was told a price and purchased it, a paid in full. Received a text message a week later (very unprofessional to conduct sensitive business via text) from sales agent today saying they had made a mistake on the pricing. Turns Out the items we ordered were about 600$ more than we agreed to pay. Instead of doing the right thing, admitting their mistake and honor the agreement. They demanded we pay the balance. After 45 minutes on hold we finally received permission to cancel order and refund our money. This is extremely poor company ethics. Don't purchase from this company. I know i never will. (Please note i originally wrote a positive review because i was called and offered a 75$ gift card to post a review. After this incident i changed my review. The response from owner is from that post)
So far so good, first time ordering over the phone to Lubbock home store. Order was easy to place, salesperson(Josh) was polite and helpful. Still have to see how delivery goes. We usually order at store in Midland since closer, have made two big purchases within the last 6 month's. They are helpful in Midland while they try to make sale, after that your on your own until the good employees in Lubbock take over. Last delivery was kinda rough, the two young men were very polite but were in a big hurry, i had to ask them twice to slow down and please do things right. But Lubbock store, again, so far so good.
Great experience purchasing my new furniture. Definitely recommend Ashleys.
I was notified twice that my purchase would be delivered by a specific date, I was also called 30 min before the delivery. The guys who delivered my purchase set everything up within 20 min. Quick service.
Excellent customer service for Shirline Wagoner!
Great service. Will keep returning to Ashley's.
Very kind, fast delivery. Had 0 problems keeping track of my couches! The delivery team came in and set my couches up and took the trash out also. I appreciated it and LOVE my couch set!! Thanks Ashley HomeStore!!!
Beautiful furniture,Great deals & wonderful customer service!
Ordered a bedframe from Ashley Furniture in June. It took about 2-3 weeks to arrive, and unfortunately my partner and I did not like it as much as we did in the store on display. We asked Ashley for a return, and they told us we would be on a list for return pickup. They weren't able to let us know our position on the list, but advised us to be available all day for whenever the truck comes - we would get about 20 mins notice. At the end of the day, we called asking when we could expect them, and were told that we unfortunately were never on the list. That was okay with us, except that the following day was the same situation. We finally disassembled the bed ourselves and then assembled a new frame we purchased on Wayfair which arrived in 2-3 days. And that is fine too, except that instead of issuing a credit refund, the refund had to be in store. Now, roughly 6 weeks later, we received a call this evening in August asking when we would like delivery for a new bed frame. We tried calling immediately to cancel, but the employee directed us to the customer service line which was only available during 9-5 which is when we work. The employee we spoke with even went so far as to ask what we did for work, as if to insinuate that it was ridiculous that we couldn't make time for the customer service line to call us about canceling our order. Of note, when we went into the store in person back in June, even the floor team there could not assist us with the delivery, because these were apparently two different entities that did not communicate with each other. tl,dr: This company is incredibly disorganized. And unfortunately in our experience, we feel that we are getting swindled out of our money and time. We simply want to cancel the order. We are happy with our Wayfair purchase. And I hope that this review serves as a lesson from anybody else who is considering this company. It is a major hassle, and the service has not been good to us.
Very helpful
Great Customer Service!!
We had a great experience purchasing our couch set- we were able to get a great deal and figure out financing for an affordable monthly payment. We are anxiously awaiting delivery!
I do not recommend Ashley’s Furniture This place could careless about you as a customer once you make a purchase. Don’t get me wrong are sales person was great but you just better make sure you are completely satisfied with your purchase. Their No Refund and No Return policy is not cool and they tell you you can return the items but you will still be paying for them since it was your decision to return them lol damn ok that’s the way to say you care about your customers
They are so friendly and willing to help in all areas for your home. Great customer service!
Very warm and welcoming, sweet people as well❤️
My family and I have always gone to Ashley HomeStore for our bedroom sets, furniture, and home decor! We absolutely love it
Fast, friendly, and easy!
Very Helpful and Patient. Will shop here again.
Great experience, really asked a lot of open ended questions to find our needs . Furniture needed to be ordered but came in sooner than expected . Recommend as a furniture option .
Payton, my salesperson, was very helpful and helped me get what I wanted for a price I wanted. Definitely am happy with my experience at the Lubbock Ashley.
I purchased a couch from my son in Lubbock. I ordered over the phone and had great service and the couch is comfortable and seems like it will last.
Ashley Home Store is definitely the best place to purchase furniture in Lubbock. Best bang for your buck! The entire sales team is professional and courteous. Our salesman was Keith Brown. Look him up when you decide to purchase something new. Thank you sir, and Ashley Home Store for a better than most shopping experience.
We love the customer service. The sales team was very helpful and helped us find furniture that we loved in the price range we were comfortable with. We will definitely be repeat customers.
We were pleased with the choices of Dining room sets offered on the showroom floor and found the sales staff very eager to work with us on our budget. They surprised me with a price I could afford. The installation crew were very professional and completed their work within 15 minutes. Two Thumbs Up!!
Very pleased with service, especially customer service. Would highly recommend for everyone out there. Deserves more than 5 stars!!!!!!!😉
Worked with Daryl the store manager and was very patient, no pressure and personable. Very willing to help. Great customer service!
The Staff was very polite, and got us what we were looking for .... Everything went smooth!
The salesman was great very helpful.
Great experience, worked with Krista, would highly recommend.
Anytime I step into an Ashley Furniture HomeStore I know I’m going to receive the best customer service and have an amazing shopping experience. Regardless of which location - city or state- the employees there are all top notch and the quality of the products match the service too!
Excellent job on customer experience and delivery!
Great customer service!
We had a great experience with Ashley Furniture in Lubbock, Texas. Store was clean, organized and had great selection of items. Our salesman, Nico, was great to work with as well. We will definitely be back to purchase more items.
When you go to the store they receive you well but when you have a problem with your purchase and they know you or ask you if you need help and ignore you, they always tell you the manager is not there and the only thing they tell you that they will call you later to solve the problem, but they never do. Good store for furniture but very bad service, and the worst customer service.😞
Terrible customer service!!! I will never buy anything from Ashley's again!!
I had an excellent experience with Ashley! I bought all the furniture for my new home here at a price no other furniture store in Lubbock could beat. I had free delivery and the two men who set up my furniture handled my items with care and only took about 30 minutes to set everything up. I will definitely be coming back in the future for all my furniture needs!
The service in the store is great have very friendly people and also the delivery was excelant only took 2 weeks to get my dinning table. I recommend 100% this store. Very happy with everything...
Perfect experience with the assistance and delivery. definitely will continue to shop here.
This place is trash. We placed a order 4 weeks ago and was told the day any time on delivery... We wait all day then call to check on our order and was told oh we ran out sorry and we dont know when you will receive the merchandise. They also have a no money return policy. Don't do business with Ashley Homestore!
Great!
6 weeks to get your furnitures? Ridiculous, this is in the contract and they don't explain it to you, they just want your money, so sad
The sales team was awesome from the minute I walked through the door, the team worked hard and together to help me purchase my first set of furniture.I was excited when the delivery guys showed up in the 30 minutes they said they would, both guys were cool and funny and they set my furniture up great.
Terrible customer service. Literally have been waiting for or whole furniture to get delivered a whole 6 months later. And when we said we don’t want it they basically tell you that you have to keep because once it’s delivered, it’s final. But, we don’t have all of our furniture so why can’t we return it? I don’t know all I know is that I will not be shopping here again.
The Lubbock store was wonderful to work with! They were attentive to my needs and were considerate of budget. I would definitely shop here again. Great team!
Carlos was very helpful and treated us with such respect. He made the whole process seamless and easy! I own a local insurance agency and normally dress in a suit and tie, the day we came in we had been at the pool and looked as such. Carlos didn’t discriminate and helped us with everything!
Customer service was great, order arrived in expected time, and delivery was seamless. Thank you!
Not impressed that the man was so eager to "run my credit" before even telling me the price of some mattresses! I told him I wanted to look around and multiple times he reminded me running my credit only takes a second. I have damn good credit! I don't need you to run it, I know I can buy a bed. When I am ready you won't have to hound me I will come to you! Elsewhere mattress firm and Eddins were great! I won't be back to Ashley's. Also, there is a salesman who curses and screams at the warehouse workers definitely not my kind of place, respect other employees!
We purchased our first living room set yesterday! It was a great deal and Rosa was a great associate who helped us find what we liked and could afford. We haven’t received furniture yet but hope it’s great for our family!
My salesman Jorge was great. Transaction was fast and easy. Received a great discount on bedroom set
I bought a bed from Ashley Furniture and they were very professional and helpful and kept me up to date on when the bed would be delivered/when to expect it. When it was ready for delivery I received notification for scheduling as well as before the delivery so I would be prepared. Assembly was very quick and I am extremely happy with the service!
I found the cutest bar stools at a great price!
Nice furniture but management isn't well trained
The customer department was extremely helpful and assisted me with an issue. They quickly resolved and found a solution. Thank you for your help!
Let’s start by saying that the overall looks of the store deceive the quality of service you’re going to receive. I purchased a $2k sofa, went back the next week to purchase the portable battery packs so I didn’t have to plug in my automatic recliners as well as purchased a nice shelf that caught my eye. Since I already had the sofa I wanted the battery packs ASAP, the salesman suggested the packs be delivered to the store and he’ll give me a ring when they come in. 4 weeks went by and after nobody picking up the phone in store I decided it was time for me to do it in person. When I entered the store the salesman immediately knew he messed up when I mentioned “battery packs” even on the bill of sale it stated he would call me when they were in store and come to find out they were sitting in the warehouse STILL. So I had to arrange it’s delivery MYSELF, the manager handed me their phone and told me to schedule the delivery as if nothing was wrong. The salesman merely said “sorry” and that’s all he could do. After the manager avoided responsibility of his employee and avoided dealing with a legitimately upset customer he proceeded to walk away while I was on the phone fixing their problem. After I set up the delivery for the following Monday, the shelf I had ordered and waited weeks for, was delivered damaged so therefore they had to ship another and I had to wait yet again 4 more weeks. But what about those battery packs? Don’t worry I didn’t forget... I asked those to still be delivered. And guess what?! They were! TO ONE OF MY NEIGHBORS. They even took a picture with the packs and everything! So you know what that means? The delivery verification process is a joke! You mind as well have snail mail deliver and hope to god your neighborhood package thief isn’t working that day. I had to call corporate, email them a picture of my entry way, and wouldn’t you know, the picture they had was of some Tan/brown guy standing on a completely different color/pattern of flooring! HA! Yet again, I had to save myself from these guys and clear things up. So here I am, waiting for my packs, and my shelf. Still. Oh did I tell you all of this was on my birthday? Yup. It was. I did get comped $100 but it’s in store credit, why on earth would I want to go back? Huh?!?! To commit Einstein’s definition of insanity?! No thanks. Do yourself a favor folks. Go to ikea or rooms to go. Or if you don’t have either of those in your town, garage sales or where someone died and the kids who hated their parents and is selling their stuff would be ideal to this store. Even if the sofa is haunted. It’s been almost two months and I still haven’t gotten a call since the original purchase date and I haven’t gotten a call on my new shelf that was at first delivered damage. GO ANYWHERE ELSE PEOPLE.
Customer service was great but in the end they used 2 lenders instead of one so now I have double the payments. Didn’t even know you could do when explained to the lenders they both said not suppose to do that. Nothing they could do because they paid Ashley already. When I called to Ashley the rep couldn’t explain anything about it said to call lenders. Like really you guys the one did it. So buyers beware!!!!!!! The manger told us oh thing about this lender is you can pay any amount. Lies lender said no that’s not true at all. So Becareful they will say anything to make a buck.
We bought my son a new recliner on 6/15/19 for Fathers day and it still has not been delivered. I live out of town and never thought we would have this much trouble with him living in town to get it done. Everytime we call no one ever answers the phone and maybe if you wait 20-30 mins they might decide to answer it. WE have been dealing with this for almost a month and no one does their job or they blame it on someone else that they were supposed to follow up and they don't. I am very disappointed in Ashley Furniture in Lubbock cause in OKC we have no issues with them. If this chair isn't delivered in the next few days I will be calling corporate office about this and filing a complaint!!
So I ordered a queen bed from them waited 6 weeks... had to wait all day.... they finally come at lunch.... (oh and I work nights btw) and they bring it and unpack it and the beds missing parts.. so they make me wait 5 days to receive the parts.. NOPE!!! not happy I call and finally get them to find some at the warehouse... but! We still have to sleep on the floor for 2 nights due to them not having all the parts. I will never again purchase anything from Ashley's due to this... couldn't even get a discount off my purchase after all my hassle.. all they could say way sorry.... wouldn't recommend the lubbock store to anyone...
My girlfriend and I go in for the first time was only planning to look for a bed frame. Our rep Mike was super helpful and showed us a lot of different things that we liked. We ended up buying a couch a whole bedroom set and a living room table it was all great and we were happy with the purchase. We were told by the sales rep that it would take a couple of weeks maybe a month for the furniture to get here. We are moving into a new apartment and we have no furniture at all so we made sure to make the purchase a little over a month in advance from our move in date. Turns out later that our sales person got fired along side his manager so no one was keeping us in any way updated our furniture. We are still waiting for it to come and have an apartment with no furniture in it. I wish we would of gone to any other store.
The staff as a whole was amazing. Our order arrived early and the men who delivered it were extremely professional and knowledgeable.
Beautiful furniture
Excellent
Very pleased at how everything went so well. Ashley our sales person was very knowledgeable and helpful with everything we purchased. Those that delivered the furniture to our home were extremely careful putting each item in place. Everyone was polite and professional. We will definitely use Ashley's Home Furniture in the future. Thank y'all so much. Glad to be able to give 5 stars.
I'm never disappointed with Ashley Furniture. Their salespeople know the products and are very helpful and friendly, and their deliverymen are polite and professional. I love my new livingroom! My house feels like a home now.
Good and affordable roomset, fast and clean installation.
The guys are great and fast at delivering! They had me all set up and made sure not to damage any walls! Great team! Thank you Ashley’s Homestore!
There ok but dont like the fact they follow wed me around so left and loss a sale
Both deliveries went great. Staff was professional, friendly, and was very speedy in moving the furniture in.
I don't understand all the positive Google reviews here; check Yelp to see what this location is REALLY like. I wish I had seen them before we ordered our living room set a few weeks ago. We are new to Lubbock but thought we went in as informed, careful buyers who were prepared for the usual sales tactics. They will tell you ANYTHING to make the sale, and then you'll find out about all the lies and misleading tactics/paperwork. If you see their price-matching offer on a sign, they'll do you a "special favor" and match it IF you do the financing option instead of cash up front. Guess what? "Financing" means you're going to get a credit card in the mail 10 days later. Go in to complain about predatory tactics, and point out that the finance application doesn't say "CREDIT CARD" anywhere, and they'll immediately show you a scan of your signature on the one document that quietly mentions the Ashley Home Card in small font buried mid-page. Another customer at the store today overheard my complaint and leaned in to tell me sadly, "The exact same thing happened to me" as she was walking out of the store. Tell them you want to know where your furniture is, since it's too late to undo this mess, and they'll tell you they don't have any information. That it's "estimated" to get in next week, but they won't get any updates until 48 hours before it arrives in their warehouse. Forget about estimating an actual delivery date. It's been two weeks for us and after reading all the other reviews, now I'm just hoping we'll get our items intact and undamaged sometime this SUMMER. No apologies, no assistance, no offers to make anything better in ANY way. I'm absolutely NEVER shopping there again, and I'm planning to report them to the BBB right after this Yelp review. The behavior at this store is downright predatory. DO NOT SHOP HERE.
Great Sales Reps, Great delivery guys and Fast! Will be buying the rest of our furniture here!
Great customer service! I I upgraded from a queen bed to a king and the sales person I spoke with over the phone was very knowledgeable and extremely helpful! I didn’t even have to go in to a store to make my purchase and everything I ordered arrived in great shape! The delivery guys were very friendly and “in and out!” Happy customer!!!!
Poor customer service
If i could give zero stars i would!!! I went in a little over a week ago and explained from the start that i needed same day delivery, my sales rep dodge the question and started to show me the cheapest quality mattress they have from the start after i explained my wife has back problems after finally telling them what i wanted i was told i would have to wait 6 weeks for the set??? Why waste my time!?
HORRIBLE SERVICE. DO NOT BUY FROM HERE. The customer service after your order is atrocious. I have been waiting 8 months for a simple rug. I ordered my furniture in September of 2018. The company obviously doesn't care about the customer after they make their sale. There is a reason this specific store has an F rating by the BBB ( Better Business Bureau). As of May 21, 2019 I still haven't received my order, all the while still communicating with their employees.
Great salesman Great sale Great delivery!
Sales associate was very understanding of what we were looking for and did a great job of helping us out. Purchased a mattress and box spring and had it delivered. Delivery and set up was quick and easy and employees were very courteous.
(Translated by Google) The staff they have are very attentive thanks (Original) El personal que tienen son muy atentos gracias
Great quality and it was set up was extremely fast!
Item was delivered timely and in excellent condition. Very pleasant experience.
Bought a table for about $1,500, it was delivered on a Saturday, soon an the guys assembled the table, I was immediately asked for a signature to confirm delivery, Saturday’s are family days for me. I signed and the guys went to the truck to continue their route for the day, we immediately left house to get to baseball games, when I returned home, upon further Inspection, I find that the table is cracked On the corner, from one side to the other. I have now been trying to resolve the situation for about two weeks. Finally got a technician to the house, and all he can do is put wood filler in the crack on a wood table, stain and varnish it. I’m paying for a product that was not damaged so I figured no big deal they would make it right. OH NO, making things right, even speaking to a manger was not even a option. I for one will live with my mistake, as the hassle to even get someone to the house is a job in itself, I would highly recommend anyone looking for furniture to consider this your last and final option. Terrible customer service and damaged product that will not get replaced is my main reason I gave 1 star. If I could give 0 stars I would. When a technician arrives you expect top notch care, not patch work that anyone with common sense could do. AGAIN I HIGHLY RECOMMEND THAT ASHLEY FURNITURE IN LUBBOCK BE YOU LAST AND FINAL OPTION. $1500 is a good chunk of change for my family, idk about yours. GOOD LUCK IF YOU DO DECIDE TO DEAL WITH THEM.
Ordered on line and it was delivered much sooner than expected. The customer service and delivery guys were so professional. I will order again from Ashley home store. The quality is great for the price. I searched a long time and it's exactly what I planned.
Great people, furniture and fast delivery.
Experience was great in store and during delivery. Product was in new condition and looks great in my house. I always shop Ashley!
Love my new bed ! The delivery crew were quick and very friendly. Would recommend !!
I purchased a three piece sofa set. When we bought it, we were told it would take between four to six weeks for receipt and delivery. We were pleasantly surprised to have at least part of the order in at week two. We are still waiting on our recliner, but hope it's in soon. The color of our couch did seem darker in our house that what we saw on the sales floor. We weren't sure if that was due to them having lots of lighting...
Good service, friendly staff, good products
The salesperson was great! My furniture was delivered as promised 👍
Salesman was helpful and friendly. Got my couch shipped in fast and the delivery was easy and painless.
This has been the worst furniture experience ever. 10 month after the orginal sale date and still no furniture!!! RUN FROM ASHLEY FURNITURE STORE.
The guys were very helpful and were on time of course . Ashley’s really helped me find the beds I needed and at the best possible price ! I highly recommend
Amazing service.
We had an excellent salesperson who kept in contact with us up until our couches were delivered. The delivery guys were professional, friendly and showed up exactly when they said they would. We had a good experience and would recommend Ashley Furniture.
Buying and delivering process was great!! Set up the bed in no time.
Great experience with the moving team and in store team!
Despite some frustration about the length of the wait for delivery after my order (I was told 4-6 weeks, and it took 8), I am giving 5 stars. The quality of the furniture and the helpfulness at delivery made it worth the longer wait. I'm very pleased with the product; although, I am less likely to put much stock in possible delivery dates next time.
BUYER BEWARE!!! We purchased a $800 king bed frame and $2200 leather sectional in 2016. 6 weeks for delivery. The wood on the side of the bed’s frame split after owning it for one week so the mattress caved in on one side. They offered to replace that piece, but it took another 4 weeks to come in. Then the wood on the other side of the bed split...another 4 weeks for replacement. The leather sectional cushions are now split, cracked, and flakes of leather are falling off the couch after 3 years. The quality of their furniture is disgusting. I have a friend that use to repair furniture for this company. He quit because they were months behind on repair calls. That is a big red flag. Don’t be fooled by all these 5 star reviews by people that haven’t even received their furniture yet. Look at BBB and consumer complaints. Stay far far away from Ashley’s if you can.
First time buyer everyone was helpful and great prices
I hate to give 2 stars but my entire experience has been very frustrating. I thought my experience in the store was great. I got a great deal for just a simple black dresser and they told me 2-6 weeks that it would come in. I got a call that it was in a week later and they would be contacting me soon to schedule a delivery date. I called maybe 3 days later to schedule it myself because i have school and work during the week, turns out there system was down over the weekend. no problem i’ll call back in a few days. So i called again a few days later, THEIR SYSTEM IS STILL DOWN. They couldn’t even check to see where my furniture was at. So here i am about 3 weeks in and still no dresser and not once have they called me since i’ve talked to them last. very disappointed in Lubbock Ashley Home Store.
Amazing and polite staff. Bought my first couch for my first apartment.
We went in the store in Lubbock to just look around. We left with a couch, reclining chair, and 2 end tables. The service was great. I highly recommend this store for anything you might need!
A pleasant place wherever you can admire each product with detail!!! And very well attended by the people who serve. Sandra S Quintana.
Amazing they did the job quick and easy
I had a wonderful service I ordered a queen size bed, box spring & mattress and they made sure everything was in on time, and delivered all together, the delivery crew were so nice and very respectful, they came and asked me where I would like my bed set up and they got to work, they had me come look at it to make sure everything looked good, I would definitely recommend them and all the Ashley’s crew to anyone, we will definitely keep buying from there.
I loved the service. The salesman was very helpful. He helped me find the perfect bed. I'm very pleased with the delivery as well.
I had the WORST EXPERIENCE dealing with Ashley furniture!! I will never again buy something from Ashley furniture. We had ordered a set of furniture and a cocktail table back in February 20th and after a month we received a wrong order and everything was incorrect!! Unfortunately we sent everything back and requested a correct set again, and they promised us to get new delivery by 1st of April!! After more than 40 days we did not receive our furniture, and the CUSTOMER SERVICE IS HORRIBLE and still nobody from Ashley furniture is helping us. We have been to the local Ashley furniture’s office twice, and requested to speak to a manager but we were unsuccessful, instead they want us to contact customer support which they can’t help either. Now it’s been 50 days and still they telling us we have to wait for the order to arrives in Lubbock. We will never ever again purchase any item from Ashley furniture.
The delivery team was great! They had everything set up quickly and the product looks very nice!
Beautiful furniture at a great cost! I was very pleased!
Very friendly
Our furniture was delivered and set up in record time, they were courteous and professional and were gentle with the furniture And our sales guy was a great guy!!! Great experience
The sales associate was well informed and knowledgeable and provided the best customer service for my needs I highly recommend Ashley furniture store
Awesome experience! Outstanding customer service and quick delivery!!!
Not sure yet on furniture but my sales Rep Carolina in LbK Tx was great!.
Have been calling store no response would not recommend this store
Helped me out when I needed. Got me a good deal. Only complaint is that workers check on you too much. I just wanted to look at furniture. Not talk every 5 minutes.
The People are very Helpful and Nice.! They helped Me get a New Bedroom set.! They also Helped Me Finance.....it was Awesome that i was Approved.! I had Kool-aid Smile.!
BUYER BEWARE – If I could rate them zero stars I would. However, I had to give them at least one star. Horrendous customer service; matter of fact, I’m still waiting on a manager to return my call after a missed delivery and now they refuse to accommodate my schedule to deliver when would be convenient for me and my schedule; that’s all it would have taken for them to rectify this terrible situation the consumer is in, however, all they care about is getting your MONEY and then you’re no longer their concern, because guess what? There is a NO REFUND policy for purchases. Oh, but don’t worry, they will only charge you 25% to take back what you don’t want (because they MISSED DELIVERY and now have had my furniture for over two weeks) and then give you the rest in store credit. As if you would ever want to do business with such a dreadful company after such an immoral experience. Please spare me the ‘PC response’ – as I’ve already, on my own prompting, spoken to your customer service on two different occasions to try and get this matter resolved with no give on Ashley’s end to try and accommodate the customer. I work for a Fortune 500 company, in the training department. We employee 50,000+ employees and I will tell anyone I can get in front of how terrible Ashley’s furniture is once they’ve made the sale. But hey, you all missed your scheduled delivery date, don’t have the common courtesy to return phone calls, and bribe customers to leave a “5 star” review and give in store credit to do so, does it really surprise me you all aren’t an ethical company trying to do the right thing by the consumer? Not at all. Lesson learned the hard way.
I've never been to Ashley but I'm glad I went. So many options and a wonderful selection, I love my new mattress! The staff is sweet and knowledgeable and it feel almost cozy inside, will definitely be back for more.
As far as the furniture I was satisfied but I feel like I was lied to...me and my mom were both told by the sales person (rosa) and the manager(nick) that a accent chair will be included because of the promo they were running st the time but at the time of delivery they went back on their word and said that wasn't the case.....i never would have gotten the furniture if I had known the chair wasn't included...but other than the furniture its self is good...just wish I was told the truth
So so place..... really jurys still out with me.... Waiting 2 weeks for furniture
Colton was great. I appreciated his low stress attitude.
Awesome experience. Helped us find exactly what we needed with no pressure. The delivery guys were amazing as well. So sweet and helpful! Will definitely be buying from Ashley Furniture again!
Friendly salespeople who know how to do their job. They got us to buy a couch set!
Worst customer service ever!! I could give them negative if there is one. I ordered few sets of furniture. Some of them were delivered with defect and they told me they would re-order but was never done. It seems no one knows what they are doing. I still don't have any full set of furniture after being ordered for 3 months.
I didnt think that there were still racist in lubbock , but I was given a reality check at Ashley's yesterday. Me and my mom were shopping for furniture and the saleswoman was talking with my mom and she asked her how many kids she had and my mom says just 1. The saleswoman says " where did you find him? Coming out of the river." Really i mean I've never been so belittled in my life..
Would have given you a 5 but not being able to use an Ashely Credit card for purchase under 600 is bogus !!
Very fantastic team! Helped us find exactly what we were looking for. We could not be happier.
Great people and wonderful service from start to finish and I would definitely use them again along with recommending them to my friends and family
Furniture came in sooner than expected, they held it for us until the room was ready, great communication, and the delivery service and set up was top notch!!
Good customer service and products.
Why go here? Everything that you buy here has to be ordered, you can't just take stuff home from store. Why not just order online from ashley and save the trouble of going to store with rude salesman and still walking out with nothing because they have to order it .. by the way, it's cheaper online !!!!
Awesome staff great service. They helped me get what I needed. Took a while to get my stuff but it was worth the wait. I highly recommend to others if your out furniture shopping
The furniture arrived fast, the delivery workers put everything together quickly and were very polite. We love the new furniture and plan to order more.
Great service! Love my couches, and delivery guys were awesome.
If I could give 0 stars I would.. My wife and I were excited to buy some new couches and a coffee table from Ashley’s furniture on January 11th. We were told they were in stock and should be delivered in 2-6 weeks.(were told would be closer to 2-3) Also we were told to call around the 2-3 week mark if we hadn’t heard anything. The three week mark came by so we decided to call. We were informed that those couches had now been discontinued and wouldn’t even be first available till mid March after new couches were made. So considering we had already sold our old couches we decided to go in for a “re-select”. We found new couches we wanted and made sure they were readily available. Our saleswomen told us they had them and would be able to get them to us the next week. We kept the same Coffee table as we felt we could wait on that piece. Two weeks later we still haven’t received a phone call to schedule a drop off day. I call them to ask where we were at. I was then told they had them in the warehouse for over a week but didn’t call because the coffee table hadn’t come in yet. I explain again that we are without couches and had been told the couches would come in ASAP. She then proceeds to make arrangements for them to be delivered the following Monday. I take off work Monday(Today) and wait, and wait. Five O’clock rolls around so I decided to call. I’m told that they can see I had called them the previous week about making a drop off today but “something must have glitched out” and it wasn’t put on the schedule. I tell the lady on the phone that I know it’s not her fault and asked where do we go from here. (She didn’t seem to care one bit, just gave a very unconcerned “sorry”) She informs me that the next time they will be available to deliver is Friday. This is where I started to become irritated. I explained that it was ridiculous that it couldn’t be delivered earlier than that considering they had already wasted an entire work day for me and had already scheduled me for today. Again I get “sorry” then she says “alright, so I’ll put you down for Friday.” As if she was about to hang up the phone before I can say if that even works for our schedule. At this point I ask if I can talk with a supervisor. I am transferred to a supervisor for the corporate office. She answers the phone with a terrible tone, stated her name and title then said nothing or asked anything. Not a “how may I help you” or anything. I finally just begin going over the story with her. As soon as I was done I got the short response “sorry”. When I asked if there was any way to get the couches earlier due to all the hishaps she explains that she can not. At this point I’m getting irate with how little care was being given. So she decided to tell me she can deliver them on Saturday if that better than Friday. I questioned her if this is really how Corporate treats situations and of course she says “yes”. I asked if there was a way to refund it all (close to $5000) as I don’t wish to do business with a company with this little customer care. Nope, can’t do that. She ends with setting the appointment on Friday. I will actively tell people the rest of my life to not use Ashley furniture due to their lack of customer care. Hopefully I don’t have to amend this review Friday... or next month when the coffee table comes in.
Awesome experience from purchase to delivery!
The salesperson was awesome from the time we walked through the door until our purchase was complete. The delivery guys showed up and made sure everything was in good shape I recommend Ashley furniture in Lubbock
Easy process. Ordered a TV stand and was delivered fully assembled.
From start to finish, Ashley’s in Hobbs (shipped from West Texas) took care of our needs! We called ahead to insure that they had smaller recliners in stock and was not disappointed in their selection when we arrived. We did end up getting recliners we had seen online, but that was due to size and color, not selection. Our salesperson Alvino was pleasant, knowledge and just fun to work with! We receive a call 4 days before they were set to be delivered to schedule an actual date. The scheduling agent was very friendly as well! On delivery day, they arrived at a decent hour, although the scheduling department only gave a date and not a time. The delivery guys were amazing as they had to carry these in and install them on a converted school bus. It took less than 20 minutes! They were clean and very polite. I will be purchasing all future furniture from Ashley’s ... and sending family!
Worst delivery department I have ever seen (Lubbock, TX). The furniture is great, but the delivery department and the customer services department never get them delivered on time. You will have to make multiple calls to the delivery department and stay on the line for hours to schedule a delivery. Still the delivery comes with several items missing and it takes weeks for them to locate the missing items.
Had a great experience. The staff was attentive and friendly. Victor our sales person was able to answer all of our questions both on the furniture and the payment options.
Great experience.
I was treated rudely this past weekend as I walked into this business just to do my job and make a food delivery...as I was greeted I was told since I wasnt a customer I had to leave through the side door located to the South of the building to exit because they keep up with a customer count. What they don't understand is word of mouth is what creates business not a customer count when you walk through the door. As a customer for future reference I will never spend a dime here... I can only imagine what other delivery companies have to go through.. in my eyes it doesn't matter but everyone's a customer and no one should have the experience that I had. I hope corporate sees this and they should be ashamed of themselves!!
I purchased a $5000 living room set, and have had issues with it from day one. I’ve had three service reps out here, and they still cannot fix the issue. Customer service will do nothing for me, except continue to send out repair techs, whom CAN’T FIX ISSUES!!! IT HAS BEEN A HORRIBLE EXPERIENCE!!! I WILL NEVER BUY FROM Ashley’s Furniture AGAIN!!!!
NOT PLEASED, I BOUGHTA 14 PIECE BEDROOM SET AND I ASKED THE SALESMAN MULTIPLE TIMES IF ALL FURNITURE PIECES ON THE FLOOR DISPLAY ARE INCLUDED AND HE SAID YES . ONCE IT WAS DELIVERED THE 5 DRAWER CHEST DID NOT DELIVER AND THEN THEY TOLD ME IT WAS NOT INCLUDED IN THE PACKAGE I BOUGHT. IT IS AN ADDITIONAL CHARGE. IF ITS NOT PART OF THE PACKAGE THAT SHOULD BE CLEARLY INDICATED ON THE FLOOR DISPLAY AND THE SALESMAN SHOULD EMPHASIZE IT IS NOT INCLUDED. I CAME TO THE STORE AND DISCUSSED THE PACKAGE MORE THAN ONCE AND I HAD OTHER FAMILY MEMBERS WITH ME AND WE WERE NOT TOLD THE CHEST WAS NOT INCLUDED. IT SEEMS THE STORE IS BEING DECEPTIVE.
Great place!! Amazing service, fast & easy set up!! Highly recommend.
Staff was very nice and helpful in-store, and I had my couch delivered/installed in exactly 2 weeks as promised.
Got all of our furniture in a timely manner. Delivery people were very nice and got everything set up how we wanted it.
Bought some new living room furniture and mattress. Salesmen at the store were thoughtful, and friendly and very knowledgeable. All items were delivered when promised by the most courteous and professional young men. We will be back!
I went in and had the best customer service from the sales floor to the manage I definitely will be going back again. Thank you Ashleys!!!
Loved this store (We went to Wichita Falls location). The staff is so friendly and accommodating. The prices were great and delivery was at a reasonable time frame and took all of 5 minutes when they arrived. I definitely recommend.
Michael was very helpful in our selection of a new mattress and bed. We will definitely come back for our new sofa.
Horrible experience at this place they are a bunch of liars, they promise stuff and don't deliver what you supposed to get make sure you double check EVERYTHING before you sign it, they will do anything to sell especially Jorge Ramos the sells manager that lie to my face, they get behind the excuse that there is no returns so again triple check everything never ever buying here again
Went in to look at mattresses and walked out with information on how to sleep most comfortably and a new mattress set. Delivered on time with zero hassle. The delivery peraonnell was excellent in setting everything up and helping me get accostimed to how to use my new bed. Would definitely recommend them to everyone.
Great people!
Fast and courteous service. Delivery and installation took less than 10 minutes. Very pleased with my experience.
We had a great experience with this store getting a new sofa. Thanks for the smooth process!
Thanks to the Ashley Furniture Store team for making it a quick and easy process to get a couch we love!
Received my furniture less than expected!
HORRIBLE HORRIBLE HORRIBLE SERVICE! Never ever buy here and tell everyone you know if you care about them! I bought a sectional that they promised would be delivered with the armless ends upholstered. They tried to deliver it unfinished! I refused delivery and they refused a refund so I had to hire an attorney to get my money back! They never returned calls, never offered any resolution whatsoever until my attorney was about to file suit. This place is NOT A PLACE TO BUY FURNITURE! Buy anywhere but here!!!
Do NOT shop here! Worst customer service ever!!!!
We ordered a sofa in November and were told it would be after Christmas before we received it. I called twice to get a delivery date and each time it was pushed another 2 weeks or more. We finally went into the store and were told the sofa was discontinued the day after we ordered. Still have not received a refund and not sure we ever will.
I was excited to shop at Ashleys due to commercials i had seen. We did not have Ashley's in Colorado. I came i , bought a couch, paid for it plus delivery. I waited to the delivery date, no couch. I called, no one answered. O finally had to drive in 85 miles. They stated they didnt deliver that far. I paid for it. They would not give me a couch saying it had been discontinued. I tried to get my money back, but she refused. Finally another clerk came and told us to go to the back door. She would see that we got the one on the floor. We didnt get any money refunded and we got a well used couch that sags in the middle where everyone tried it out. I will NEVER shop at Ashley's again and will make sure all my friends know why. False advertizing as i see it. Also, the salesman got fired as others have noted. What place to work for or do business with.
Great price, great salesman, great product. The one issue we did have was resolved by customer service and we are very happy with our purchases. We will definitely be back.
Best place in Lubbock to shop for furniture excellent quality and excellent customer service very helpful staff and very friendly also their home decor is amazing!
Great place to purchase furiture
From the sales person to the delivery team Ashley was top notch!!!
DO NOT SHOP HERE. Delivery arrived a month late, missing items, and products were put together improperly. 7 months later, we are still trying to resolve!
Great place to shop super clean store very friendly staff I recommend
One of the nicest Ashley Homestore I have ever been to in the West Texas region. Coming from San Angelo, this store is huge. The store is well layed out and the people are helpful. Was approached and assisted by Edgar. He was able to listen to what I was wanting and was able to work with a budget I gave him. All in all, Ashley Homestore is place to look at. I have been to a handful of furniture stores in Lubbock. My decision to stay with was their customer service.
Very wonderful store!! Very clean and wide selection of items. Spoke with Antonio who was very knowledgeable and was able to answer all off my questions pertaining to certain items in their inventory that I was interested in. Overall pleasant experience that I went through!!!
I recently purchased a dining table on 12/17/18. I have yet to receive this item. I was advised that once the item was delivered they would contact me. I never heard anything back. I went to the store on Monday 1/7/19 inquiring about the table. The sales person advised that the items were in stock and he would contact me next business day to schedule delivery. I never heard back. I went back the next evening to inquire a SECOND time. The sales person stated he tried to call but I never received a call. A manager was called and was extremely unhelpful. This individual was telling me to calm down (I wasn’t excited) before he would even speak to me. He was extremely rude and unprofessional. I will be canceling this order.
Fast and easy serivce. All the employees were great to work with. Would definitely recommend Ashley furniture to my family and will be returning. Items arrived sooner then expected. Installation was also very fast and easy. 1000% satisfied with my purchase.
Great salepeople and great finance services And delivery peeiple we're fast and very professional
This review is long overdue, so December of 2017 I ordered my first sofa set for 2k. This was a first big purchase for me being a first time homeowner. My experience started with your approved! But at checkout I guess fine print was your only approved for 1200. Well sofa set totaled 2k?? So argument begin with me initially telling Ashley I had no cash up front, so AFTER PAPERWORK WAS SIGNED they said well theres nothing we can do our policies say no cancellation nor returns under any circumstances!!?? Well this is store negligence, then upon delivery which took about 5 weeks when i was told 1 week!, the distribution men were rough with my furniture and handled without care. My new home included new hardwood floors, I was upset that these men DRAGGED MY FURNITURE ON MY NEW FLOORS!! they also banged my front door so bad that part of the wood broke off in pieces from the damage! Of course I called and complained, sent pictures to prove damage of my front door and scuffed floors, and kept in touch with complaint department, and here it is a year later and NOTHING HAS BEEN RESOLVED (13 months later). So...... yesterday for some dumb reason I go back to Ashley's to get my daughter a dresser and chest only, and they screw up and give me a dresser and nightstand. Yes I should have looked at receipt better and noticed before I left store, today when I called, I'm told theres nothing they can do ALL SALES ARE FINAL, THERE IS NO REFUNDS OR CANCELLATIONS THAT THEY HONOR, but I can drive back to the store, take extra time out the day, and order what I want at a second order. I'm done, I gave Ashley a second chance and still received horrible service!!! Go someplace else. This store is not accountable for their mistakes, they do not offer refunds or exchanges, and does not pay attention to their sales! ASHLYS DOES NOT TAKE RESPONSIBILITY FOR ANYTHING AND NEVER MADE MY FIRST PURCHASE RIGHT EVEN AFTER I WENT BACK FOR A SECOND TIME. there will not be a third.
Absolutely loved my couches and the delivery team was amazing as well. Didn’t take to long to receive either. Very satisfied with my purchase and will be visiting again!
We walked in not knowing what we exactly wanted and the staff was very helpful and by the end of the visit we had everything we needed/wanted for our house. They were not to pushy or clingy which helped a lot.
I’ve purchased from Ashley’s Furniture for the 10yrs
Have been trying to repairs to my couch since April. Have not got a call back
Claudia was a great help thank you for your helping find the right recliner for my dad
Adrian was extremely helpful & professional! Went over everything thoroughly with my fiancé and I throughout our buying process.
I don't mind that my table has taken much longer than expected to arrive. (this is an updated review from 4 years ago) I financed it in August of 2021 and I was told it would be 6-8 weeks for it to arrive. That's average. It's now the end of February 2022 and it's just now coming in. Everything would be fine if I was getting the entire table set. Am I missing chairs? No, I have all my chairs and bench. I'm have the chairs, bench, and the base of the table. WHAT? No actual table? I had to move my other table to the garage to make way for this partial delivery. I don't have room for my old table anymore. But I have a bunch of chairs and a base! I don't understand why I'm only getting a partial delivery. I already waited 4 more months than expected. What's another 2 months if it means getting my entire order together. I don't know if I'll be back in the future. I might just try my hand at online shopping through different furniture stores. I bet I will get a better ETA on a full order delivery that way.
Ashley's Furniture was a great experience shopping. The Staff were very courteous and helpful. They found a way to get the furniture we wanted and still stay within our budget. I am glad we decided to go give Ashley's a try because not only we got what we wanted we are paying a good price compared to the other furniture stores in town. The delivery was pretty quick within 10 days we had our new furniture and the delivery people were nice and set it up exactly where we wanted it. I would definitely recommend Ashley's to all my friends and family.
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
