Ashley Store Lufkin, TX
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Lufkin, TX represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Lufkin, Texas at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on S John Redditt Dr, in the Angelina Village Shopping Center. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
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Bought a mattress
Aleksis was fantastic to deal with, took time to understand our needs & went above and beyond to make sure we were completely satisfied with our purchase. Will definitely be back!
Amazing team …….Seth was so helpful, we never felt pressured . He was very knowledgeable and able to help my wife and I choose our colors and furniture style. Put our order together as we went . Also made sure we received our discount anniversary sales. Great experience very quick in and out . Will return again for further home furniture needs. Thank you Seth.
The attendant was efficient and very helpful!
My sales person Alexis Jaime was very engaging and made sure I was satisfied.
The salesman was very polite and went above and beyond to help us. Very knowledgable!
I was greeted as soon as I entered and was asked what I was looking for. I was shown 4 items and only one met my needs. I was pleased with outcome of my purchase except for having to wait over a week for delivery.
The staff was welcoming and helpful. Although we did not find what we were looking for, we left a beautiful piece of art to add to our living room.
The store experience was very nice. Staff assisted and answered all of my questions. I am pleased this far. Waiting for delivery. If my delivery is on time will be the icing on the cake!
As soon as I entered the door, I was greeted immediately by a very nice salesman.. told him what I was looking for & he did a great job of showing & explaining everything to me.. great service & great quality products.. I’ll be back for more…
My salesman Eugene was very helpful and attentive .
Nice place! Sales people are professionals. Thanks!
Salesman was really nice and polite. I knew what I needed and he showed me what they had. Felt I got a good deal until the delivery charges were added which were right at 20% of the merchandise in bought!! Otherwise would of been 5 stars.
Jordan was a great help.
Very helpful, friendly and professional.
Excellent service and good prices!
We purchased furniture from Ashley in Lufkin Texas and it was delivered and set up by the delivery guys. They were very nice and professional. We love our new furniture. Thank you Ashley Furniture.
It was a very pleasant shopping day. The salesman Jordan was very knowledgeable and easy to talk with made us feel at home and no rush. I bought 2 different love seats, one for our den an one for the living room both electric. And they were delivered yesterday 1-28-25 and we absolutely love it. I am very pleased with what I found an picked out at Ashley furniture.
It started off good then our salesman told us the coffee table and end tables were half off so we were gonna buy them with her furniture and then everything switched after he talked to another gentleman there. Then he said we couldn't add clearance (the tables) in with other stuff that wasn't clearance and it was at that time we felt like we were at a car dealership and we're being haggled. The salesman wasn't very knowledgeable and kept having to run off to grt help. He also didn't explain things well at all. I'm not sure of what his name was but the initials are ET. Our purchase was made under my husband's name Herbert Rigmaiden. We were very put off after the whole clearance/non clearance. To me if someone is willing to purchase more even if it is half off why would you just not sell it to them? If I ever purchase from there again I would definitely want a different salesman.
Horrible service. I spoke to a salesman about a loveseat and couch I wanted to order. I told them I would be back with a bank check in a few days to cover it. I was told at that time no problem. I come back with a bank check written directly to them from my bank and they would not accept my check and made me wait all day to just tell me no. Needless to say I went to another furniture store and showed them my check and asked if they would accept a back check from my bank directly and they said absolutely. Ashely doesn’t care about getting customers and providing good service. I wouldn’t recommend this place to anyone.
The people was wonderful!
Sale specialist Ms.Yazminn Glenn was very professional and knowledgeable on Healthy sleep so I purchased a Tempur-Pedic mattress. Thank you and also to the store manager
Alexsis was very nice and professional. He helped us find the right recliner. Great experience!
Our salesman was nice and great customer service!
The furniture is beautiful. Delivery is ridiculous. It was going to cost me $130+ for delivery for two side tables. I had a refrigerator delivered from the same distance for $29 at a different store. I picked up the side tables myself due to the cost of delivery being so high. Was cheaper to pay for my gas and spend a few hours making 2hr the trip. Otherwise, love Ashley’s.
I went to Ashley's just to look at recliners because I was thinking about getting my husband one for Christmas. As I walked in I was pleasantly greeted by one of the salesman and I told him what I wanted. He proceeded to show me what he had and I found one that I really liked. I wasn't planning on purchasing it that day but it was such a good deal I did. Everyone was extremely nice and helpful. In the future if I need any more furniture I will definitely be purchasing from Ashley's in Lufkin.
Ashley Furniture had what I needed. Great service! I highly recommend them!!
The lady that helped us yesterday was excellent she was very knowledgeable of all the furniture and it's features. We were looking for a small sectional and maybe a chair and she showed us what they had and it was perfect for us. We did purchase the small sectional as well as a rocking and reclining chair and we are so excited. Ashley's did a wonderful job and we plan to go back in the future.
Very pleased with our purchase and your service. Thank you
I had a wonderful experience in the Ashley store. Eugene Tapia waited on me & worked with me until we got the best deal. The piece of furniture I bought is beautiful & good quality. I am very pleased with my experience & will be back when I have another need for furniture. Thank you.
Eugene Tapia did a great job!
I’ve had a very bad experience with Yazminn Glenn.. Very nice when making the sale…. With the understanding I could exchange my purchase for another item from store, if not satisfied…I have been trying to talk to her for 2 weeks…you cannot get anyone to answer the store phone. We went in person..Me one time…my husband 3 times and left messages for her to call me.. I haven’t heard from her yet… The previous guy we did business with, Gene Norton, is no longer there… he was wonderful… he took care of business…we have bought lots of furniture from Ashley through the years… I’m very disappointed in the current management of the Lufkin store and Yasminn Glenn. This is my first negative review in my life but I’m so disappointed in salesperson…
Seth was very helpful and was knowledgeable about what I wanted. Thanks Seth appreciated all your help!!
It was great very professional and friendly got lots of help
Wonderful experience. Great financing with expert assistance from sales associate, Debra. She made the experience literally a blast with her wonderful yet professional personality. Thank you!
The salesman I worked with, Jordon, was awesome, he worked very hard to get me a deal we were both satisfied with
Got a great deal on our new dining room table set. Our salesman, Jordan, was very kind and courteous. I’ve done business with Ashley Furniture before and will continue to do so!
My wife and I had a great experience . Debra went above and beyond with helping us . We purchased a recliner and a loveseat .
I came here to check out the selection available at this location. My grandmother is long overdue for some new furniture and my family wants to surprise her for Christmas. The selection was good, however, I was here for at least 20 minutes and not one single person greeted me or asked if I needed any assistance. There was very low traffic in the store, and some employees were just walking around or on the computer on the showroom floor. I was very disappointed, as I am very big on customer service, and I eventually left. I seriously doubt I will ever return.
Jordan was extremely helpful and the purchase was very smooth. Very satisfied.
Great salesperson
Eugene did a great job helping me
Seth is the best! He was super helpful with creating my wish list, answering all my questions and placing my order. I definitely recommend him and will coming back soon!
Working with Jazmine is always wonderful. She has helped us several times … she is a great asset to Ashley Furniture!
Debra was excellent and worked hard to answer my questions. Thanks Debra!
Great service
Had a great experience staff were very friendly and helpful with our purchase
Two Ashley store employees looked at my invoice and my photos of what they sent. The manager said the warehouse pulled the wrong item number. A month and many phone calls later, I still had a mattress that doesn’t fit between the headboard and footboard that match my bedroom set. I appealed to my credit card company to get an exchange of just the mattress. (The foundation is the right length.) Ashley refuses. Two months after its delivery, I’m still out $3000 for a mattress I cannot use. Remember this when you watch an Ashley commercial on TV!
Customer service is great. Just waiting for the warranty credit to clear.
Everything is beautiful and the personnel very friendly
New chair
I went to the store about a week before I intended to make a purchase, and the young lady, Yasmine, who assisted me was very kind and helpful.
All very well taken care of and satisfied with my furniture that I bought
They treated me great at Ashley furniture in Lufkin
Drex was super helpful and made the process very easy and quick!
I purchased the extended warranty through Ashley the warranty company approved an exchange on my furniture. I have been to Ashley and spoke with 3 different individuals one being the manager. It’s been 3 weeks and no one at the store or their guest relations can figure out how it works to do an exchange for warranty. Update it’s now been about 3 months, warranty company says they are ready to pay Ashley Lufkin Texas still can’t figure it out. I checked with an Ashley in Tyler Tx and she said Lufkin canceled my order, Holli in Tyler trying to get it worked out for me. Don’t purchase from Lufkin Ashley Store
Had a awsome experience. Debra was our sales person and was wonderful and professional. We loved her. She was very helpful and even showed us pillows we did not know you carried and were very excited when she showed us them. We purchased 2 along with a nice chair.😁😁
Excellent buying experience, Fernando was very polite and professional sales person A+
Fantastic service. Great selection.
We are very happy and satisfied with the help and patience that we were given while shopping for a new bedroom. Thank you Ms. Debra Davis and Mr. Drex Johnson! Y’all are AWESOME!!!
Greeted friendly and was not pressured on a sale, so we bought a new sectional. Salesman was friendly and helped load it on my trailer.
I recently purchased a mattress from Ashley Furniture and had an exceptional experience, thanks to Fernan Acosta. Fernan’s customer service was outstanding from start to finish. He was incredibly knowledgeable and helped me find the perfect mattress to suit my needs. He patiently answered all my questions and provided valuable insights without any pressure to make a purchase.
Very pleased with the service I received. I will shop there again
Debra Davis greeted me as came in the door, very sweet lady, and helpfully professional. I love Ashley’s Furniture and Debra made my experience even better. Thank You! Can’t wait to get the dining room set. Sharon Young
Miss Debra Davis was AMAZING to shop with. She knew exactly what we wanted and went out of her way to help us find it. I can't wait to go back!
TERRIBLE!!! Be prepared to get a LAWYER! I noticed ONLY the good reviews get a comment from Ashley. lol, go figure seeing how our con-woman, I mean, sales woman, has blocked us, and this company still owes us a couch!!!! RUN! We are now told it will be TWO MONTHS TO GET OUR COUCH! There's no store number to call, my husband tried to call "corporate" and they couldn't find our order, he finally found a number for "customer care" and that's when they told us it would be another month at the very least!!!! Our sales woman who kept saying she was a Christian for some reason started off with lies and, when confronted, started CRYING ON THE PHONE and now has BLOCKED my husband's number! She told us everything was in stock, and when asked about that, she said the warehouse "probably delivered it to someone closer." WHAT??? They delivered half our order and the electric loveseat has already stopped working!! We are out around $6,000, and these people refuse to reach out or help in any way. I'm going up there one more time to try and resolve this. Buyer Beware!
Everytime we go in we get top notch service. ☺️
Very helpful and pleasant
The staff was very helpful and friendly
I went in to see if I could get help with a table I seen online that was out of stock. Thinking maybe they could help me get one. It was only 89$. When I got there. The lady (not naming names) had another picked out for me that was 8 times the price. But after finding one I liked and seeing the price. After 2 years I would of paid almost 4 times the price tag listed. I wasn't going to put myself in a bind. But I also know she has a job and was wanting her commission. I don't need fancy tables or chairs. I'm a very simple woman.
Awesome Experience with these folks! They represent the Ashley brand with Class!!!
Our experience was positive at this location. We were greeted with a smile when we walked in. Our sales person was happy to deal with our back and forth to different products, and she was even more patient when dealing with synchrony bank, which was an extremely lengthy and annoying process. Thanks for all of your help!
DO NOT BUY ANYTHING FROM THIS STORE, THE SALES PERSON LIED TO ME, SAID THAT I WAS GOING TO HAVE MY FURNITURE IN 3 to 4 DAYS, AND ONE OF THE ELECTRIC COUCHES I BOUGHT ALREADY QUIT WORKING AND IT'S BEEN LESS THAN ONE MONTH SINCE IT WAS DELIVERED. I received a partial order, and the rest of my order was rescheduled twice so "IF" they deliver, it will be over two months. The sales person number is now not accepting calls, and the store number is just an automated number, I spent over $6000 and after I paid, no one provides assistance. All I can do is talk to someone through a text and all they said is, "I'm sorry your furniture is not at the warehouse" I will never buy from this company ever again.
Debra Davis was awesome. I bought a 3-piece couch and a rug. Can't wait for them to be delivered.
My sister and I walked in knowing the bed I had wanted to purchase for some time. We were met by the most knowledgeable and kind Ashley representative that I shall refer to as Mr. T. Hair. He was extremely professional and not pushy. I felt comfortable and safe in my choice. He was quite the perfect gentleman. Ashley should be proud to have him on their team. I am scheduling my delivery date and time.. I'm so excited. Thanks Ashley for having Mr.T.Hair to help finalize my purchase. I will be back. God bless Ashley and all that read this review.
Amazing customer service! Rebekah was delightful to work after being treated horribly in another Ashley store it was wonderful to work with her! She listens, had suggestions and did not try to push anything on us we didn’t want/need. Definitely left feeling like family. Will absolutely use her and her store again.
Pleased with customer service loved the incitory they had to offer! And deals
Very professional and took time hunting and finding what our needs were. At the end we got what we needed. Thank you !!
Yazminn was very helpful, patient and not at all pushy. We would go back to Ashley Homestore.
I found everything I needed and Rebekah is amazing!!
Everyone courthouseand helpful.
We got a good price on the furniture we purchased but were deceived with the delivery dates of our furniture. We were assured that one out of the two piece we purchased would be delivered 3 days after our purchase date. When receiving confirmation via text of the delivery date we were informed that one piece was to be delivered 9 days after purchase and the other piece to be delivered 29 days after purchasing. We were not able to get ahold of anyone at the local store in Lufkin to resolve this issue. All phone calls are automated. We specifically told the manager we needed at least the one piece that was verbally confirmed that would me delivered on May30,2024 not June5th,2024. We agreed to buy the furniture with a verbal agreement of May30th,2024 delivery date on 1 of the 2 pieces purchased. We paid for our order same day on Monday May 27,2024. We are disappointed with being deceived with order delivery dates and based our purchase on price and delivery time.
My visit was great as was my sales person. She was very helpful and knowledgeable of the merchandise in which I was interested in purchasing. Five stars to the company and sales associate overall.
Very nice people and manager is very knowledgeable about his inventory. The ladies that work in there are so down to earth that I wanted to go have dinner and drinks with them after work because there personalities were so uplifting and real. Thanks guys and gals and I'll be back!
Our salesperson was very helpful. She was kind and had a good sense of humor, which is always a good thing.
Great Experience! The lady that helped us had a great sense of humor and was very helpful. She did not stop until we got what we wanted. Amazing customer service
Debra Davis was a joy to work with! She helped us narrow down and decide on some beautiful pieces. We will definitely be back! Thank you!
The employee was very professional
Had a great sale going on. Sales person was great
Excellent service. A little long if a wait fir delivery, but worth it.
I was in need of a chair with a lift. The chair I wanted was not in stock & I couldn’t wait due to surgery my husband had so they sold me the floor model. Great service!!
Kim Harris at Ashely’s was so helpful! she truly made our process easy and quick! Definitely recommend Ashely’s Furniture!
I had a very helpful salesperson Yazminn Glenn & then I came back to make my purchase and Kimberley Harris was very helpful in getting my chair ordered. Thank you ladies!
We stopped in on the way to a Dr appt. We only had 30 minutes to shop. We told them what we were looking for and the saleswoman walked quickly thru the store looking up items that fell in our request . We found what we were looking for, filled out all paperwork, paid and got to the appointment with 5 minutes to spare. Went out of there way to take care of everything is less than 30 minutes.
Very nice customer service and slection.
Rebekah was my salesperson and she was fantastic. She listened to what I was looking for and helped me find the piece that fit my needs!
People are awesome to work with at Ashley Furniture. I will be back👍
Deborah was so helpful! She made our shopping experience a pleasure!
What awesome experience. Kim is amazing and the nicest person ever. It was a joy working with her picking out my new furniture!
Great friendly service! Fernan helped me find the furniture I was looking for! I was happy!!!
Kim helped me all through the process. She was kind, patient and knowledgeable.
Fantastic experience mainly because of our wonderful sales rep Kimberly Harris. She helped us navigate the store and choose the very best items for our new home. Couldn’t be happier with her great customer service. We will be coming back to see her here in Lufkin, Texas from Florida just because of her wonderful personality!!! ❤️
Our experience at Ashley’s was amazing. Rebekah helped us with the entire process, start to finish, and made us feel welcomed and happy with our purchase. Will definitely be coming back for our future home purchases!!!
Nice , Friendly, knowledgeable, great place to buy furniture
Man wasn’t impressed with the attention or a Welcoming atmosphere I walk the entire show room and sit down and waited for about 10-15 and finally someone showed up from a break and said Hello and stood there on a laptop for another 5 minutes and gave me another hello not a welcome to Ashley’s a Hello and I replied do you have time to answer my questions she replied Yes I can …. I ask how long have you work here? 3 years…. WOW! Look I was here to Buy and being an experienced Sales person you should know how to read Buying signals It seemed that this staff is not giving there 100% attention to walk in customers…. And no Manager present…. I saw 2 sales people and some lady walking around the building Didn’t acknowledge me either and the other sales person was with a customer, but it seems to me that this Lufkin staff lacks trainings and lacks leadership. Ashley‘s furniture has great furniture but terrible staff…… I’m sure there are last in Sales in the Region….. This store Lacks Passion and Effort.
Wonderful experience especially with our sales lady Rebekah!! ❤️ Got everything we needed for our new house and it was quick and easy!! Thank yall again!
Fantastic sleep specialist
Employees were friendly and helpful! It was a good experience. Thank you, Kim!
My sales lady was wonderful and worked very fast to get me in and out like I said as hoping would happen.
Great customer service today. We purchased a couch, loveseat and recliner and it was an easy transaction. Yasmin was very good.
My hubby and I found the furniture that we were looking for and at a discounted price and the sales lady (Rebekah) was friendly and very helpful… the store manager was very rude and need to know how NOT TO YELL at coworkers in front of customers…
My experience there was the best ever! Kim was great! She made us feel comfortable & talked us through every step & went out of her way to get what I specifically wanted! All staff were very friendly & helpful! This is my 3rd time to buy furniture & I will not go anywhere else!
Kim was fabulous to work with and got us set up with new couches and a new mattress. Highly recommend asking for her when you go in the store!
When you go to Ashley furniture ask for Yazminn Glenn. She waited until we entered the store and greeted my husband and I. She asked what we were looking for and allowed us to look at different pieces of furniture. Yazminn made some suggestions to look at based on what we told her. She allowed us to feel comfortable with touching the fabric, sitting on the furniture, and asking questions. She actively listened to us, and she made a suggestion she thought we might like to look at. We did not purchase anything that day, but we did buy pieces another day. Yazmin was patient and kind to us. Ashley furniture in Lufkin is BLESSED to have her as their home furnishing professional.
Gerald was extremely helpful and knowledgeable and kind. Would highly recommend him and the store. A very positive experience. Thank you!
Excellent Customer Service! Enjoyed our shopping experience yesterday with Yazminn!!!!
I like Ashley's Furniture because of their great Furniture and sale prices. Shout out to Rebecca, who was very patient, very sweet natured, smart and accommodating with me, as I had certain needs in a sofa set. Because of my back issues it took a while for me to figure which ones to choose with a great color pallete too! Mr Drex, thank you for your patience and knowledge as well! Can't wait to get my set!
Very well layed out store, items presented in an eye catching fashion, friendly staff, no hoops to jump through, pricing very reasonable.
Very fun experience. Thank you Kimberly for helping us with our new king bed
Very nice salesperson. Help us find exactly what we were looking for.
Kim was amazing, took a while to pick out what I needed but she got me there. I definitely recommend her.
Everything went fine .Thank You
Good deal very accommodating! Jasmine was very sweet. She was very helpful in my experience. Thank you.
Marty at Ashley Furniture was very helpful .
Kimberly was so sweet and friendly, we were very pleased with her professionalism. We continue to buy from Ashley’s whenever we are looking for furniture. They’re #1 in our opinion.
Friendly, welcoming staff
Love it
Customer service was wonderful, loved how she listened to our wants and she spent the time helping us find the best match for us.
Extremely helpful on the phone. Went the extra mile to save me an additional $200.
Sales team was great to work with and gave a good deal on our purchase!
marty did a a good job
Representative was nice but no delivery date or email saying anything about my purchase. So I can't leave review right now
Very friendly answered our concerns clean showroom with multiple options
Sales staff is super friendly and knowledgeable. That really makes for a wonderful experience.
Beside that fact that they couldn't find my account which is pretty disappointing.Everything else was great Mr. Acosta did hes best.
They did great!!! Love Love Love the new updated delivery text. Helps so much, and the guys did great!
The sales person we had was super helpful, patient and kind. She helped us find the perfect tv stand we were looking for.
Friendly staff. I met the store manager and sales person Kim. Both were very helpful and provided a no pressure atmosphere. They helped me make my purchases easy and stress free. I would recommend Ashley furniture in Lufkin for anyone looking for furniture.
Marty was very nice and very helpful.
KIM was terrific! Very very helpful and kind.
NEVER DO BUSINESS WITH ASHLEY FURNITURE. The delivery / warehouse side is AWFULLL! Customer service is zero help. It’s all automated. They don’t deliver all items then expect you to continue to miss work because they only deliver during business hours…. Even though it was their mistake. They will not deliver after 5.
We were sold an old battery as a new battery. The battery would not hold a charge. We tried two different batteries before giving up. When we asked for a refund of the $164.27, we were referred to an 800 number. I was given the run around and no service by 3 different customer service reps at the Ashley Guest Services number. The last one told me that the batteries were sold as is and would not be warranted. I highly encourage you to go elsewhere for furniture and especially batteries. Ashley Homestore is under new ownership with new management. Drex is the manager's name as of 10/2023. The owners need to get rid of him unless they would rather sell defective batteries for $164 for one time and lose customers that have spent $5000 or more on furniture items as long-term customers. This time, on 8/4/24, they had a cable that we needed. Unfortunately, I would not have needed an electrical cable if they had given me a reclining love seat without electric motors.
Bought 2 loveseats to replace ones have now, electric reclining and wireless phone charger.
As soon as we walked in we was welcomed. They gave us a few minutes to look around. Then when we had questions we was attended with the most friendliness way possible. For the 1st time, I would definitely buy from Ashley again.
Yazmine was super sweet and helped me throughout the process.
Pretty good service, the guy was really nice to help me. Very patient and picked out exactly what I was looking for. And the thing I bought was extremely easy to put together.
Everyone was very attentive to my wishes and treated me with respect. I’m very happy with my experience at Ashley. Found just what I was looking for.
My salesperson was Yazminn K. Glenn from Ashley Homestore and I was extremely pleased. She was informative and friendly. Very pleasant and professional. So glad I had her as my salesperson. I got a great deal on my couch and chair.
It was great answerd all my ? And was helpful
I would give them 0 stars if I could I canceled my protection plan and they kept telling me it was refundable and know they keep giving me the run around that it’s not refundable that goes for Ashley furniture and the protection plan company as well. So if y’all buy anything make sure not to include protection plans because even if you don’t use it they won’t do the refund.
Our sales person gave us a great experience.
The young lady that helped me was very helpful and very courteous her name is Brenda Garduno I give her a five-star she was excellent
Very friendly and helpful
Our Home Furnishing Specialist was Ms. Chelsea Lalor. She was OUTSTANDING throughout our entire purchase process. She made sure EVERY DETAIL of our purchase was taken care of ! ! Please ask for her when you visit the store. You won't be disappointed! Thank you, Chelsea !
Sales person was excellent, knowledgeable, and attentative.
Drex Was Awesome i called on yesterday and spoke with Drex went into The Store on Today got approved completed my purchase within 30 minutes Thanks Drex For Being Customer Friendly The Lufkin store atmosphere was very Welcoming!
Excellent experience at Ashley furniture in Lufkin. Found the perfect mattress for my back and the salesman was easy to work with.
Sales person was very nice and knowledgeable.
Chelsea was very helpful and did an excellent job! The fraud alert took too long, but that is the price of business!
Kim Harris was absolutely amazing! Very helpful, but didn’t crowd while we looked for ourselves. She was never far for questions and was very knowledgeable.
If I could give a review with 0 stars I would. Over the years I have purchased many pieces of furniture from Ashley and had a great experience but I have had the worse experience ever this time. I will never buy another piece from them again. I had bought a sofa in April that was to be delivered July 1. I received a text on June 30 confirming the sofa would be delivered the next day between 5:30-8:30 pm. That time came and no delivery and no other text or call. On Monday I called to be told the delivery day had been changed to 7/11 which I told them that was unacceptable. I had paid cash for the sofa and they had known since April it was needed on 7/1. At that time I requested the order be canceled and issue a refund. That was 7/3 and I was told my request had been granted and I would receive a refund within 14 business days. 14 business days arrived and no refund. I called again to be told the original cancellation had not occurred and the process would have to start over. Now a month later from original request and still no refund. I WILL NEVER PURCHASE FROM ASHLEY FURNITURE AGAIN!!!
Staff was great. Kim and Nacho?? Sp. we're very welcoming and knowledgeable. They knew their products, prices and quality of the furniture. We ordered and look forward to receiving the new loveseat and couch.
The people were nice, the store is pretty, the zero percent interest was great but my salesperson lied to me. I bought a full living room set and dining room set for over $7000 in April '21. I bought a 4 year warranty- was told everything was covered by the warranty even stains. The loveseat I purchased broke while someone normally sized was casually sitting on it. Poorly made Ashley brand. Apparently the newest ones are built differently bc of so many claims according to the tech. The board across the lower back broke. Anyway - I reported the problem in April 2023. 2 years into the 4 year warranty. Took a full month for a technician to come out, from AFM furniture services the business the warranty company contracts with, only for him to tell me it would be more expensive for him to fix it then it would be for them to replace it. He would report that to the warranty company and they would get back to me. That was May 17th. It is July 18th. No one has called. Yesterday I called the warranty company and their answering service answered. They told me I would get a return call within 24 hours. Nothing. No word. Nothing. I spent nearly $700 extra for a dishonest warranty. AND I spent $700 on a shoddy built Ashleybrand Loveseat. Somebody needs to make this right.
My husband and I have always did business here and will continue!
Great atmosphere and excellent sales associate! Overall a wonderful and easy transaction. Would recommend to a friend. Will definitely be back to purchase in the future.
One star is too many - Not a good experience at all. I bought a beautiful clock. When I arrived home, I put new batteries in it and it didn’t work. I texted Nacho, the sales person I bought the clock from, and he informed me that the store would not refund my money nor exchange it for a new clock. Needless to say I won’t continue shopping there and will spread the word to others that this is not an honest company to do business with. Very disappointing.
Everyone worked together to get me the best deal possible. I told them what I wanted and they met every expectation I had. Can’t wait for my purchase to be delivered
Ignacio perfectly understood what we wanted and thoughtfully considered our options. He demonstrated the pullout sofa bed for us and mentioned some things we hadn’t considered. 5 stars.
I definitely would not recommend Ashley furniture to any of my friends. First off I tried for weeks to get a hold of them, couldn’t ever get anyone. And I’m still trying to get a hold of them! Even corporate will not answer a guy literally picked up and just sat there, I could hear him breathing and typing I even have it recorded. We asked our lady (yazminn) while we were in the store and purchasing the furniture if it all came together because I especially needed the Chester drawers and she told us yes. But when delivered they weren’t in there so I contacted them (by text keep in mind because they don’t answer their phone’s) and they said the drawers were never on there. Now I’m trying to contact them because it looks like they charged more money than on the receipt. At this point I would recommend everybody to just go to Ivans or some other place.
Friendly staff.. Whole process was easy.
Courtney was great as we bought our new bed. We were pleased with the quality of the bed and the price. Overall it was a great experience!
Ignacio (Nacho) was so helpful, friendly, and knowledgeable but without the pressure to buy. A great experience buying great furniture. We will be back again.
Employees was so helpful and provided excellent customer service to shoppers.
Chelsea was very polite and helpful. She took the time in explaining everything that I needed to know in choosing the right mattress for my needs.
Loves our sales person Chesley
My experience with Ashley homestore was so nice and easy. Everyone was very helpful. Chelsea took care to explain everything I needed to know. Very pleased and will be back for future purchases.
Kim was a great Sales Associate was very empathic towards our needs and concerns. She had lots of knowledge and enthusiasm for the company's products. She also possess the ability to think quickly to provide creative solutions to our issues.I will recommend her always . Thank you kim!!!!
Very happy with the service
Very friendly, extremely helpful and took care of me in every way. Was able to show me exactly what I was looking for. I would absolutely recommend your store and your representative to anyone I know that’s looking to furnish a room or their house.
My experience was extremely satisfying customer service was a 10 very satisfied
Yasmin gets 5 stars for being the most helpful and the least pushy. I wish everyone in retail sales was like her. Be like Yasmin.
We were welcomed at the door by our sales person. He politely asked if he could help us and we let him know we were looking for a king size mattress. He took us to the mattress section, asked what we wanted in a mattress, we wanted a firm. He showed several, explained the benefits of each mattress. He was not pushy, let us take our time. We purchased our mattress and it will be delivered this weekend. We shop at Ashley's for all our furniture needs.
This is my third time to buy at Ashley's Furniture. Everyone is very professional and friendly. I enjoyed my shopping experience.
Nice salesperson. A little cumbersome to check out.
No one should go to this furniture store! This is the first time in my life that I bought brand new furniture, and I was so excited. We told the sales woman, Yazminn and the manager of the store, Mr. Drex, that we had nine cats and I needed to buy a sofa that was waterproof. There were none on the showroom floor so they found one on their website. I unfortunately took their word for it and purchased it. When it was delivered, it was in perfect shape so I accepted it. But as soon as we unwrapped it and looked at it, we realized it wasn’t waterproof and would not meet our needs. I immediately called the store back, but was told there was nothing they could do because I didn’t decline it. I then spent the next two weeks going back-and-forth with Yazminn and Mr. Drex. Both admitted that they knew I needed something waterproof and yet they ordered some thing for me that wasn’t. This was entirely the stores mistake, and all I needed them to do was to accept the responsibility of the mistake so that I could re-select a new couch one that is waterproof (and will be more money)but the manager would do no such thing. No matter how many times I go into the store or leave a message, the manager still doesn’t return my calls. This was entirely a store error and they simply refuse to own up to it. If you need furniture, even though Ashley furniture is beautiful, go somewhere else. Many stores carry Ashley furniture use them instead. Don’t go to the Ashley store in Lufkin. They are only interested in making a dime and not in the least bit concerned with customer service or happy customers!
Everet, is the best in customer service!!! He is very kind, and helpful. Everet makes the store very warm and inviting... Go see Everet he will help you get what you want.
Chelsea Lalor is the best!! She spent so much time walking me through needed information before making a large purchase for a new sleep system. Really appreciated her honesty and great humor! I also loved the coffee table she helped me buy. Great experience!
Yazmine! Hooked us up with a great bed, the same day! 10!out of 10? I’ll give her, and Ashley’s a 20. Thank y’all for the good night sleep!
Used a payment service acima this process has been a nightmare. Was told 90 day purchase price was the same as cash but now there is a 200$ early payoff fee. Do not believe the store reps they are just looking to make money.
Chelsea was very helpful and wonderful sales lady. She made purchasing our first furniture suit a great experience. 👍
I came into Ashley to look for a sofa for my new apartment. I was helped by Everet Power, who answered all my questions and he was a huge help. I will def be back to see him in the future.
Adequate help and friendly staff.
Great service here!
Can’t get anyone to come help you! Stood for 15 minutes looking for a new mattress for my daughter yet no one thought they would want to sell something today.
Service was Good here. However, staff was confused when we showed them a lower price online for the exact same furniture.
This Ashley store has very bad customers satisfaction!! The manager will not even talk to you face to face!! I have ordered over thousands of dollars with them and they messed up on my order for my furniture not once but twice! I will never ever order from them again and I will never step foot in their store again! I would not even give this store One star but I had to.The other Ashley furniture stores I have shopped in have Great customer satisfaction!! Especially the Nacogdoches store!
Very nice staff especially "Nacho". Clean showroom too.
Went is to find a recliner. Asked salesman what the weight limit was on a recliner. He fumbled around and then said #350-375. I asked him for it in writing. Salesman said he didn't have it on him. Went to another recliner. I googled the name and weight it said #300 max. I asked salesman what the limit was on this one. Again he said #350-375. I advised him he was wrong and was giving fake numbers. As I was sitting in a 3rd recliner I was on chat with Ashley.com. I asked them the weight limit on this recline. The chat line told me "we do not give out weight limits." I told him a salesman was giving me high numbers because I was a larger person. He advised me the salesman was incorrect and that salesman do not have access to weight limits on furniture. I will not purchase anything from this Ashley store again due to bold face lying multiple times.... sad thing is a second salesman came over and tried to convince me the limit was #400-450 not #350-375. So there are multiple people lying there.
Not impressed with there inventory and prices..
Very nice employees, helpful and willing to take time to answer questions. Great selection and impressive physical plant. Michael was particularly helpful.
Choose the right piece the first time, and you won't have the experience we did. Any after-purchase customer service is met with dodgy responses (if you even get a response), responsibility shifts, and the customer left in limbo without any follow-up. Purchased end of March. Told sectional could drive in two orders to account for supply chain issues. End of April for the main piece and early may for the extension. Main portion arrives, but the couch was lackluster and material already wore after less than a month. Sectional extension is delayed and delayed. We request a different sectional within the month, pushback happened but at least it was agreed. New sectional was less expensive than old, and it was agreed the price difference would be reimbursed to credit after couches are swapped. The sectional extension was cancelled, but not reimbursed until the swap. This was late May, early June. Couch was delayed as well for a while, no true answer for weeks. Many calls were met with no "we will get back with you" without anyone getting back to us. Finally swapped mid August, told 15 minutes before swap. Late September, no reimbursement processed to credit, no follow back, have called but got the "we will get back with you" and the issue is still unresolved.
furniture does not come in until MONTHS after u purchase it, management does nothing to help speed the process up regardless of telling customers that they will. i will never shop here again. worst store in lufkin.
Real nice and friendly
Got my daughter some furniture for her first apartment. The sales guy was so nice and helpful. We even got a trip to Vegas. Every time I go to Ashley Furniture I leave with great items and a smile 😃.
I want a recliner love seat from there
Been wanting for over 6 weeks for my kids beds and they haven’t arrived yet the guy we talk to said in 4 weeks so I called just to find out that one of the beds is missing the rails but never bother to call me to let me know what’s going on, my kids have been sleeping in mattress so ridiculous I will never buy from Ashley’s furniture again.
Great
Good
I love Ashley furniture but the sales person was horrible and didn't seem interested in helping us so we left. My husband was very disappointed.
The new remodel is very nice! The staff is very friendly and helpful if you have any questions!
Eric was an excellent saleman
They a little high on their prices even though they said oh it's on sale and box springs real thin ones still $260 that's too high price
Furniture doesn't last very long. Poor quality.
Great experience as always, and Nathan was very helpful.
Terrible place to buy anything. They tell you one thing and tell you another. Over a month waiting for a recliner and still have to wait another week to see what they’ll say then. Never shop there again
We bought a cabinet. Eric was helpful and kind. I found a lower price and he matched it. Will be back for our future furniture purchases.
Regular
Beautiful Furniture...
Bought a loveseat, couch, and a recliner. They are covered under a five year warranty, and are currently less than five years old. The seams of the couch are coming apart to the point it looks like the material is tearing. And the recliners mechanisms are wearing down and it now it sits at a tilt. We called Ashley and was told that this is what we have a warranty for. Now we have emailed Ashely photographically evidence along with a claim number but they are refusing to cover the damage. Because they do not cover there seams with the warranty.
Do not waste your money! I purchased the protection plan for my living room furniture. The coach is pulling apart and the recliner broke. They refuse to cover either. They do no replace Damage with seams or mechanism. I just received run around
The staff is very helpful. I recently made a purchase, amd I'm satisfied with it. However the finance company at the site they use, is not very good. "Acceptance Now". They talk fast and say they go over every little detail. But that wasn't the case with me. And there was some big misunderstanding. When I called to get explanation of everything, they were not friendly,and had an attitude. I had to call the Home Office, to get my answers. However I highly do NOT recommend using the "Acceptance Now" financing company.
Exceptional customer service,
Really great service. Mr. Ross was beyond helpful and knowledge.
Robert was very helpful, knowledgeable and patient.
On Nov 9th I went into the Lufkin location in search of a sofa, loveseat & bed. The salesman, Robert was nice enough, answered all my questions and I ended up finding 3 peices I liked that fit my budget. I was supposed to get a call from their distribution center on 11/18 to schedule delivery but didn't so I called them on 11/19 . My furniture was brought on 11/22 and the sofa/ loveseat were as expected but it turns out the salesman ordered the wrong color bed so I refused that peice and called to see if it could be fixed. He told me it could be expected on DEC 1ST (almost another 2 weeks)! I asked if there was a rush that could be put on it since this was an error on his part and he said, "I'll see what I can do but no promises." He never bothered to call me back about an updated delivery time, never offered any sort of compensation for the error & increased wait time. I ended up having them refund the bed and I ordered the same piece from a local company for $50 less and I'll get it wednesday. The only time I'll go into Ashley furniture again is to find pieces I like then order from a different company with better prices and customer sevice.
Good selection of furniture and attentive sales staff. Bought a couch equipped with two powered recliners, and we enjoy it. Very much less satisfied, however, with a recliner purchased here as leather stain fairly quickly started coming off head area, leaving unsightly blotchy unstained spots in head area on chair back. Now have to keep the head area covered with a small throw for appearance purposes. Recliner is comfortable but now somewhat unsightly.
Cheap plastic furniture overpriced
Excellent service.
We will have to follow up on this one. Bought an all leather reclining loveseat and Sofa. Bottoms keep feeling like are leaning. Feild tech is knowledgeable. Two sections have been replaced already. My wife says hers is like it was and it's only been a couple of weeks. Exspected more for the name and 4 k.
always great price
Michael was very helpful. Didn’t feel rushed at all and very kind! 10/10 service today
Friendly staff
Michael was great! He was not pushy and he was extremely helpful! I was surprised when he told me he had only been there four weeks, he’s a natural. He was part of the reason I chose to do business with Ashley Furniture instead of a competitor. Thanks for an enjoyable experience and a product that will look lovely in my new home!
Michael was very polite and and I will always ask for this young man. In fact I called Michael back up 3 days after I bought a Temp Lux Brezhnev queen mattress and I just bought a recliner from Michael. Michael does not pressure you to buy. Michael will be a great access do you have company.
Found exactly what we were looking for with Cody's help. A great deal and experience.
Had a pleasant shopping experience and made a good decision on my purchase with the knowledge and courteous help from Cody. Will be back to Ashley Furniture in the future to deal with Cody again.
Cody was great. He helped me choose a whole house worth of furniture. He is patient, kind and very knowledgeable
Great service and great selection! John was the salesman that helped me and was one of the best I have ever dealt with! He was very friendly and worked with me every step of the way! Very pleased and will definitely return in the future for all my furniture needs!
Quality Furniture! Good Customer Service! I am very satisfied!!
Best sales staff ever
Go see Xavier Andrade! Great customer service ! Definitely recommend , me and my daughter got exactly what we where looking for in the store!
Great customer service! Stayed after hours to complete my purchase! Travis was very friendly and made the buying experience fabulous!
Cody was very helpful, knowledgeable & courteous. He also let me look at my leisure without following me around which is much appreciated! He made my shopping experience very enjoyable!
Travis was amazingly patient and extremely friendly. He made the process of buying furniture almost painless. I can't wait to get our new furniture!
Travis was very helpful and was able to quickly lead me to what I was looking for, offering convenient options to make my purchase work for me.
Gene Norton was very patient and helpful while we shopped. He was very knowledgable about the merchandise and friendly. He made our experience an enjoyable one. We will soon be back.
Travis Maxwell helped me in the Lufkin store. Very personable and friendly. If I need anymore furniture I will definitely be back to see him.
Both times we went in to purchase something, April 5th and 7th we were met with smiles and a courteous welcome. Our salesman, Travis, was a real sweetie and very attentive. The next time we are in need of anything Ashley HomeStore and Travis will be our choice .
Very prompt and helpful
Liked the whole experience from start to finish definitely my furniture store for all my needs in the future
Ashly Home Store has a great Saller Mr. GENE
Travis was great. Really knowledgeable and experienced. Thank you!
Very patient and helpful. No pressure sales but knowledgeable and supportive. Thank you Gene. Have a great rest of your weekend!
Cody attended us very well, he was very patient and gave us all options possible very helpful. I fully recommend him!!!!!
Travis was the best sales person to work with we have ever encountered. I would recommend him and Ashleys to everyone. The whole experience, dealing with Travis, the manger and the office staff was all a wonderful experience.
Jon was very helpful and knowledgeable. He was very patient, while I made decisions on what to buy.
Cody was fabulous and was a pleasure to work with!! Make sure to ask for him!
Gene Norton went above and beyond to help us pick out the perfect piece for our home. We are beyond pleased and will definitely return to the Lufkin store.
Very friendly people and great customer service!
Customer satisfaction at its finest! Loved my salesman Xavier! He made me feel like I was talking to a real person instead of someone just trying to sell me something. He was very knowledgeable of his store inventory and policies and he listened to what I was looking for and help me with the best options that fitted me. Will definitely shop here again!
Great experience, super quick and got me what I needed. Xavier was great!
Xavier listened to exactly what we were looking for and found it within minutes. Not only was it what we wanted, but was also on sale. Would highly recommend Xavier and this Ashley location.
Great service an help my wife and I find what we were looking for
Good service, easy payment set up, and good timing. I usually hate shopping for furniture cause of all the waiting around for paperwork to come back, fortunately they made it fairly easy and I wasn’t stuck at the store all day.
Overall great service, and thanks to Travis we were able to get a great deal.
They were very helpful and quick to help us get what we came looking for!
We were in and outs within 30 mins Got what we wanted and can’t wait for our delivery date to arrive!!
Great service from Gene Norton and the rest of the Lufkin staff.
Jon Nolan was a great breath of fresh air for our experience with Ashley Furniture. We didn’t have the best experience last time but Jon did a great job of showing options in our price range, not being too clingy and getting our paperwork completed efficiently this time. Thank you, Jon for a great experience. We can’t wait for our new recliner!
The staff is very friendly and helpful. They work with you to make your experience enjoyable. Our salesman was very attentive but non-intrusive.
Nice store. Looked at Bed Mattress
My family and I are moving into our new house and I needed furnishings for the whole house. I went to Johnson's Furniture because they were having a going out of business "sale". For just a sectional, dining set and a bedroom set they wanted almost $7000. Came to Ashley's HomeStore and got everything I needed for almost $2500 less. Thank you Xavier for making me feel like family and handling my families needs. Your the best!!!
great customer service and very friendly!!
Xavier was a great help in purchasing our new bedroom set! Quick and easy process!
Exceptional service! Helped me find exactly what I was looking for.
Travis was very helpful and friendly
Travis was great he help me out price matching from the website.
Awesome service Gene answered all our questions we really appreciate all the great customer service.
Mr Gene was super helpful!!! Great experience.
Great friendly service.
Gene Norton was very helpful and no pressure. Excellent deals.
Great customer service from Xavier.
Gene was very helpful, and friendly
Xavier was fantastic. He was easy to work with. He answered our questions, gave us options, then left us to think and discuss it. That’s what I appreciated the most - there was ZERO pressure. Thank you Xavier for an excellent experience at Ashley’s!
Travis helped me chose the right furniture for my families needs. He is very friendly and knows his stuff! Overall awesome experience from start to finish.
Friendly and very helpful
Liking for some chairs for the house.
Sale’s man sold me item then disappeared. I had questions about delivery and such and he was nowhere to be found. I finally left after asking another person and the guy was outside smoking
Salesman was very helpful and prompt
Thank Gene for the exceptional service this morning. Great price on a nice, new recliner.
Cody was very patient with helping me decide what would work in our new home and took care of us! Will go back to see him for any future needs for sure. Thank you for all your help!!!
Kim was very helpful today. She ordered my new sofa and explained the delivery/setup system. Awesome experience.
Huge selection, with great financing options. Staff is knowledgeable, and very friendly without being pushy. Ask for Xavier!
Cody was a great help in finding just what we wanted... very knowledgeable and friendly!
Workers were very knowledgeable and helped work with financing! Great services, smiling highly recommend
We bought a mattress and we love it.
Cody was a great sales person give him a raise
Thanks, Xavier!
Great experience. The salesman was very knowledgeable and wasn't pushy. I think his name was Travis.
Courteous and informative! Gene is the best!!
Peter was so friendly and helpful! And so patient as our kids were shopping with us. The store is nice and organized and gave me some great ideas for decorating.
Great prices
October the 27th we went in to Ashley's & bought a sectional. Once we paid they let us know that they would have to be ordered therefore we would not get them until November 22th. Which was very upsetting to hear. Would have loved to know before purchasing. Here we are November 24th still no sectional. My husband called and they let him know that we still have another week to wait. Apparently they didn't get our number right and tried calling to schedule delivery. Also we bought when they had a promotion going on and We still have not receive information backage It's very upsetting. If you want furniture from this place be ready to wait a month & 2 weeks. Will be writing a review upon arrival.
Peter was Very helpful, honest and informed.
Cody was very helpful. He knew his product. Would use him again. The staff was very nice and helpful.
Xavier was a great salesman. I would recommend him and the great customer service of all the employees.
Peter was great! 10/10 recommend!
Cody was great to work with! Very helpful and not aggressive. Made everything easy
Good selection. No problem at all.
Mr. Cody was very helpful and gave us the best customer service I could've hoped for. I will definitely be coming back.
Amazing customer service! Answered all of my questions. Very nice and positive attitude. We came last week and returned and specifically asked for cody. Will definately recommend ashley furniture to others.
Excellent sales rep name Cody he was patient, friendly, and informative. If you need new furniture stop by and ask for Cody you will be glad you did!
Xavier was very helpful and friendly. He helped us for over an hour with our purchase. Will definitely recommend our friends shop here.
Awesome salesman. He was able to answer all our questions!
Great, smooth experience.
Peter helped me find a mattress and was so sweet even when I couldn't makeup my mind!
Was a wonderful experience, Peter was very helpful and did not push a purchase.
Xavier Andrade is a very talented caring and helping salesperson. He is very knowledgeable about all the products in the store. He recommends the best for your convenience not his. Gets you the best deals in the store. Don't matter what it takes he will take of you. Best sales person on the floor.
Very nice store. Clean and well-stocked. Wonderful employees. Peter Shotwell was a most pleasant experience to deal with. Professional, concise, and very friendly. Will definitely be back.
We just had the best experience buying furniture at Ashley Home Store in Lufkin. Our salesperson was Xavier and he was so nice and helpful. If you want a good firm recliner with lumbar, headrest and reclining remote controlled adjustments, this is the place to find it. They delivered right when they said they would and the deliverymen were courteous. Thank you, Ashley, for a great shopping experience.
Xavier Andrade is one of the nicest salesman I have ever met...He really got me what I needed and didn't try to sell me anything I didn't need...I will definitely be shopping there again...If you need someone who knows there stuff...ask for xavier..👍
Peter and the staff where great to deal with.
Was in a bind & needed a new sofa TODAY! Very helpful & efficient salesman went above & beyond to accommodate my needs. He even wrapped the sofa & helped load it in my truck so that i did not have any delays. Plus i got an amazing deal. I'm extremely pleased & will return to Ashley Homestore the next time I'm furniture shopping.
Xavier is an awesome salesman, he was very knowledgeable about the products. I’ll more than likely buy from him again.
Good great informational help on the product I purchased. Ask for xavier. Guy knows his stuff.
Work with Mr gene at the Lufkin store .very satisfied, with everything about my purchase.
Cody Forrest helped me so much in picking out my furniture and with all questions. Very patient and helpful! Amazing product specialist!
We had the privilege of working with Gene through our purchase. Gene showed excellent customer service skills and was very patient with our family.
Xavier was extremely professional in helping me select an adjustable bed and accessories for my mom. He made some helpful suggestions that help make my decisions and shopping experience very easy.
Brian was quick and to the point answered all my questions and concerns. Xavier was also helpful on my first visit when I first laid eyes on my couches. Glad to do business with both. We will be back for sure.
Really cool guy that helped!
Lori was very nice and knowledgeable .. also she was not overly aggressive on making a sale.. and answered all the questions we had..
Good store good prices
The furniture I found online wasn’t available to see on the showroom floor but my Salesman Brian Hammond was outgoing, eager to please, not pushy, and was able to show me similar pieces.
Had a great experience. Brian was super helpful and knowledgeable of the merchandise and the whole process was fairly quick. I was very pleased.
Xavier, as always, is superb as a salesman - he knows the answer to every question or gets the answer quickly. He went above and beyond to make sure he matched us up to the right furniture based on our needs and budget. I keep buying from this store based on customer service and the quality of what we have purchased.
The sales rep. Brian H. was very professional in helping me pick out my purchase. Will be purchasing from Ashley again in the near future.
Love my new furniture
Brian is awesome!
Brian was very kind and helpful!
Brian was a great help as we were looking for bedroom furniture. He was patient with our questions and thorough with his explanations of the process. Great experience.
Had a great experience working with Brian at Ashley Furniture! Great quality furniture!
He was a awesome salesperson!
Brian made my trip quick and easy!
Brian Hammond was very polite and answered all my questions. Very knowledgeable about products. Very pleased with my experience today.
We had a great experience. Brian was very friendly and helpful and we felt like valued customers. Very happy we came here to purchase our furniture.
A TERRIBLE Experience. Furniture took three weeks with two delays due to trucks being broke down! Then informed me of a 250.00 restocking fee! NEVER SHOP HERE for ANYTHING!!!
Xavier exceeded all our expectations! He made the experience very stress free! Thank you!
Very patient and kind. Had a great shopping experience
I love this place because the people are there top help you find what fits in your house, not to push products you don't need!
Salesperson Lori Defoor was so helpful. I was purchasing a bench and she immediately got on the computer, showing me different styles that fit my budget! I had an hour for lunch and she was able to close the deal with time to spare!
Brian Hammond is very good
Brian Hammond was our reduction specialist and he was so very helpful. Couldn't have asked for better service.
Brian was extremely friendly and very professional.
Brian was awesome to work with.
Mr. Hammond greeted us, and persuaded me to buy a nice bed set with my partner, Very kind and knowledgeable, he is going to be my go-to representative every time I come in.
During a KYKS remote at the store, I stopped in and actually won a $50. Gift card from Ashley. Accessories were on sale one half off, so I used my gift card to purchase a lamp. The salesman, Brian, was very helpful.
Brian was very helpful and patient while I️ made my decision. I️ was torn between 2 sectionals, and I️ would go between them trying to decide. He answered all my question even if he had already answered them. I️ will definitely ask for Brian when I’m back at Ashley.
Brian was great. Had answers for all questions and was expedient in our transaction.
Brian Hammond was the salesman who found out what we wanted and took care of us in a quick, easy, and professional manner!
Very nice salesperson but a little pushy. It would have been nice to have had a little more time to ourselves to try out mattresses.
Our sales associate, Brian Hammond was awesome!
Brian was great!
Lori helped us tremendously this evening! We have been Ashley members for many years and have never received such straight forward honest information. Thank you for all your help!
My experience was excellent!! Gene gave us his undivided attention and was great! He made us feel comfortable and at ease about making decisions about our Furntiure! Thank you Gene for an awesome experience!!
I was impressed with Gene Norton. He did not pressure me. And he found the mattress that fit my comfort and my budget. I will be back. It was a very relaxed and accomodating experience.
Excellent service! Brian Hammond was great with helping us purchase our new bedroom furniture and mattress . We will definitely use them again and would recommend them to anyone!
I love this store the people are very nice and mr.gene was awesome
Gene Norton was amazing! The perfect amount of helpful but not pushy. He answered all our questions & was very nice. Will for sure use him for our next purchase with Ashley!
Brian was very friendly and knowledgeable. He wasn't pushy and helped us find a great sectional.
Brian and Jorge are awesome!!!! Thanks for all your help.
Gene was a fantastic salesman. No pressure. No hard sale.
Very helpful
Brian is an amazing worker and has helped me and my fiancé furnish our home. He really makes you feel welcomed and takes his time to help you.
We had a great experience with Brian Hammond at the Lufkin location. He was very helpful and patient with the decisions I was making.
They treated me GREAT! XAVIER, DID A GREAT JOB!
Super easy ordering process, and Brian was incredibly helpful with getting the best possible price on my furniture. Very happy and will be shopping here again!
We had the best experience at Ashley furniture. As soon as we walked in we were greeted by Brian, who helped us find exactly what we were looking for.
Xavier greeted me and was very interested in my needs and helped me get a great deal with a fair price. Thanks Xavier!
Their delivery guys are extremely unprofessional and rude. The Nacogdoches store manager,Andrew and his team were really nice and went out of the way to help us. But the delivery guys are the worst I have ever come across. We ordered a piece of furniture 2 weeks ago, which was supposed to be delivered on a scheduled date. Eric , the person who showed us the furniture and finalized the deal was extremely professional and so was the rest of the staff. We were supposed to get a call from the delivery people from their college station warehouse to set up a time When no body contacted us , I tried calling them , the naco office transferred me to warehouse phone but no answer . I left voicemail , tried calling again, no answer. Finally on Saturday morning , got a call from warehouse , telling us that they could not deliver it . And we have to wait another 2 weeks We called the office in naco, the manger went out of the way and managed to get the furniture delivered But here is the worst part- the delivery guy delivered the furniture at the store and left. There was no way my husband could get that. Here comes the best part- the manger himself with help of some staff, delivered the furniture to us by the end of the day ANDREW , the manager and his team are extremely professional and will help you , which is highly appreciated But the warehouse delivery guys - highly unprofessional - that is the reason I gave 4 stars not 5 FYI- store is beautiful and furniture is awesome
Sales guy was a little aggressive but knowledgable, nice selection to choose from.
mike in the lufkin store waited on us could not have been nicer, even though it took me three trips to make up my mind on which sofa.
Very friendly salesman and staff
Xavier was very professional and was knowledgeable of mattresses.
Xavier Andrade has gone above and beyond to assure my husband and I that we are important customers. Because of Xavier's care and concern, we vow to be customers for life! Sincerely Grateful, The DeSilva's Nacogdoches, TX
Greg Norton is at our Lufkin store .Very helpful. Thank u Greg Fr.James Mccarty
Xavier is the best! I'll never go anywhere else!!!!
I was very impressed with the enthusiasm and positive attitude that my salesman Xavier possessed. He was extremely kind and very helpful throughout the process of buying our furniture. And because of that kindness I chose to stick with Ashley Furniture and not go anywhere else. Also, because of that attitude I will be returning to Ashley Furniture for all of my future needs. I highly recommend asking for Xavier if you go to Ashley, he will take care of you...shoot straight with you, and above all he treats you like family! Great job!!
Staff is friendly and helpful. Selection is nice. They didn't have the size I wanted in store, but were able to order it for me to pick up later. They aren't pushy at all, and let you look around while knowing that they are close if you have questions.
Brian was super helpful! So helpful that even though I was also looking at the Ashley in Houston and I came back so he would be my personal Ashley contact! I did a lot of shopping for a new couch and they by far made me feel like I was making the best purchase possible!
Fantastic customer service and attentiveness. Xavier was a joy to work with. Made the purchase of our recliner quick and easy. He went above and beyond to make sure we got what we needed. Thank you!
Brian did a great job explaining the different mattresses!
Ask for Gene! He was very patient (I visited the store three times before I purchased) and helps you find just the right piece. I only hold back on giving five stars because of the length of delivery...We're expecting four weeks for the furniture to arrive. Overall I'm happy with my in-showroom experience.
Good experience. Brian was very helpful in assisting us!
I LOVE Ashley furniture! We had Brian as our salesmen and he was so patient and helpful while we decided on what we wanted and it took a few hours! Thanks Brian!!
The sales associate was so nice and helpful! He was not pushy, and I was able to find a several pieces of furniture that I liked. Great experience!
Great shopping experience, not happy on how long it takes to receive furniture. Plus the vacation giveaway certificate was not issued at time of delivery, it still takes an additional 4 weeks.
Go to Ashley's and see Brian Hammond! Very helpful!!
Gene norton was very professional and courteous and very helpful. He worked with me to get the best deal possible
Mr.Andrade was simply amazing. He immediately came up to us and started helping. I'm a first time apartment buyer and my apartment is now fully furnished. I'm going to continue shopping her every time I need any furniture.
Brian was very helpful
Very nice store. Eric Ross was my sales representative and was very professional. Will definitely come back and will refer him to others.
Gene is the best. He is honest. He is Patient. They delivered my furniture when they promised and the delivery men were very nice.
Brian Hammond was very patient with us as we were deciding which furniture to purchase. He was also very knowledgeable about the merchandise and super friendly.
Brian Hammond was extremely helpful and knowledgeable.
Quick and easy. Brian Hammond wax very helpful.
Brian Hammond was a great help to us when we purchased or sectional. He was very knowledgeable of the store products and very courteous!
Wonderful friendly staff! Gene was terrific at helping us find the coffee table we wanted. Will definitely visit again!
Brian Hammond was a very nice and polite young man and he was very helpful. The was lady was nice to they explained everything very well everyone in the store was nice
Brian was very helpful and courteous!
Brian was very helpful.
Everyone was so helpful. They knew what they were talking about and helped me make tough decisions. Thank you and I can't wait until it is delivered.
It was really nice. Brian was extremely helpful.
Great experience. Go see Brian if you need anything.
Xavier Andrade has always been very helpful and polite every time we walk in the door. After dealing with rude and pushy salesmen at other places, it is nice to come in a place and have someone so friendly.
Wonderful customer service!! Xavier Andrade was excellent....never being pushy or hovering, yet always seemed to be right there when I had a question. When I couldnt find what I wanted in store he took me to the giant screen inventory touch screen. Walked me through, giving me great tips and tricks to compare options. They processed my purchase so quickly too. Everyone just super geniune and friendly! Will buy from here again.
Bryan had good costumer service. My furniture was delivered on time as promised.
My husband and I have bought furniture for our home for the past 5 years from Ashley's. We always have a great experience and our favorite salesman, Gene, is always so helpful and knowledgeable. Grace in sale support is so friendly and helpful too. We love this store and will continue to buy from them.
Xavier and Andrew where great. Went in and got everything we where looking for.
When I came in today Bryan was extremely helpful. He Knew exactly how to help me, and was very kind the entire time I spent here. I will for sure come back to this store as long as Bryan is working. Thanks for all the Help. He was Wonderful, and even took time to do such an Awesome Job.
Great experience at Ashley Furniture in Lufkin! Salesman very helpful and patience, helped me find just what I wanted!
My husband and I just recently went into this store. We had the best experience. Xavier welcomed us to the store and invited us to look around and he would be glad to answer any questions we had. It felt really good to shop and discuss different pieces without someone hanging over our shoulders. Thanks Xavier for all your help! All the employees we encounted that day were so very nice. We will definately recommend this Lufkin store!
Friendly people and lots of options and ask for Sandra. Jessica & Sandra were the best
Affordable
The store is big enough. Prices are a little bit steep. Staff not able to inform on correct delivery dates. I was told it took 5-6 days to receive my furniture...it took over 2 weeks.
Very disappointed! Was told by another to check out Ashley Furniture amazing deals & great sales team, when I was there in person I had a good experience. The service was very great, they met all of our need & they were friendly. When it came to my furniture arriving I was told my coffee table would be in the store in a week from my purchase date and would be assembled in store and ready for my husband to get, I am now on week three and still no coffee table. There is clearly some miscommunication with the sales man that I used and the shipping. Now it's going to be another three days and it will be delivered to us when that was not the plan. Now I have to spend my saturday waiting around for someone to arrive when they can. Not happy at all! I will not use them again! Let me just add that for the last month and a half we have been working with ashley furniture on 3 items we bought for our home. Being first time buyers & newlyweds we were very excited about taking this next step however this has been a terrible experience for us. The shipments come in 3 weeks after the date that they tell you, no one follows up with you, the furniture all came to us damaged. We have sent our end table back 2 times & the remaining time they wanted to fix the dents & dings with a furniture pen. IF I AM PAYING FOR NEW FURNITURE THEN I DON'T WANT TO COVER YOUR MISTAKES WITH A PEN. The only pleasant experience we had is from the random delivery men that come. We were working with a manager who did "what she could" in our situation & it all sounded great at the time.. replace this, discount that but my issue is, we shouldn't have to deal with any of this. Long story short, I should have went to Dixons or Ivan Smith like I was told to from the beginning. I left this comment up until I saw an improvement with my services however nothing has changed. Can you believe we paid for a NEW $600 electric recliner & the one that was 3 weeks late was one that was taken off of a show floor. Yeah, it came with dirt in the cushions & fingerprints & scratches. Never again.
This was a horrible experience from the get go! We ordered a adjustable bed and was delivered a standard bed with not lifts. The first time around. Took and extra week to get the correct bed. They sold us a mattres cover and talked so highly about how we needed it. Once the bed was here they told us the cover was on back order for over three weeks. They instructed us to lay on towels to protect the mattres. On top of that they sold us a cheaper bed that was suppose to have all the bells and whistles and then delivered it lacking one feature. When I went to the store they told me that I was wrong that they had never said such a thing and that I could pay the difference and a restocking fee to get the other bed. I declined that idea and went about our business. A year later we decided to give them a second chance because they had a good sale going on. We purchased a couch, two recliners., a end table and a coffee table. We were told it should be in the following Thursday. We opted to pick up our furniture ourself. When I called the following Thursday they told me that the recliners were in the warehouse in college station and the couch would be there that day and that the tables would be there in a week or so. I asked if they could go ahead and bring the sofa and recliners to Lufkin so we could have something to sit on after two weeks of no furniture. They agreed and said it would be there to pick up on the following Thursday. So a week later I called to check the status of our furniture and they informed me that all my furniture had just got to the warehouse in college station that day so it would be another week on the next Thursday before we could pick up our furniture. I was ticked off by this point. I spoke with the salesperson and he and his manager were going to have the furniture delivered to our house at no charge that Saturday. I agreed and they promised all the furniture would be here. The warehouse called an hour later and once again they guaranteed it would ALL be delivered that day. So now here we are on that day and they delivered TWO of FIVE items. A recliner and A end table which were BOTH damaged! We Refused the two items and I went to the store to cancel our order which they did without giving me a huge hassel. Just beware if you purchase from this company! On top of all that the salesperson was very unprofessional. He greeted us and we spoke briefly and we went about browsing. We know another salesperson there personally and spoke with him for a little while. The first salesperson pulled him to the side and got snippy with him. We left with the intent of returning the following day to purchase our furniture. That salesperson came up to us and the first thing he said was that him and our friend were going to split the commission which we thought was odd. We told him that he met with us first it should be his sale. Later after we were looked around a bit more he waited for me to walk off to look at something and he pulled my wife to the side up to his manager and told his manager that my wife had something to tell him. This was very awkward for her and I wasn't happy about it. The manager took him to the back and proceeded to yell at him and tell him that he should never do such a thing. After he got in trouble he came back to proceed with the sale. While he was talking with us he was putting down his manager and the other employees stating that he brought over a million dollars of sales with him from Ivan Smith and he was basically better than any other salesperson in the store. He also proceeded to show us pictures on his cell phone of some glass sales trophies trying to validate himself as a great salesperson. The whole experience was horrible and I will never be back!
Bought warranty on furniture now when I filed claim for accidental damage Ashley's Furniture is denying the claim. Claiming it's normal wear and tear on a sofa set that I bought less than three years ago.
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
