Ashley Store Lufkin, TX

The salesman I worked with, Jordon, was awesome, he worked very hard to get me a deal we were both satisfied with

Got a great deal on our new dining room table set. Our salesman, Jordan, was very kind and courteous. I’ve done business with Ashley Furniture before and will continue to do so!

My wife and I had a great experience . Debra went above and beyond with helping us . We purchased a recliner and a loveseat .

I came here to check out the selection available at this location. My grandmother is long overdue for some new furniture and my family wants to surprise her for Christmas. The selection was good, however, I was here for at least 20 minutes and not one single person greeted me or asked if I needed any assistance. There was very low traffic in the store, and some employees were just walking around or on the computer on the showroom floor. I was very disappointed, as I am very big on customer service, and I eventually left. I seriously doubt I will ever return.

Jordan was extremely helpful and the purchase was very smooth. Very satisfied.

Great salesperson

Eugene did a great job helping me

Seth is the best! He was super helpful with creating my wish list, answering all my questions and placing my order. I definitely recommend him and will coming back soon!

Working with Jazmine is always wonderful. She has helped us several times … she is a great asset to Ashley Furniture!

Debra was excellent and worked hard to answer my questions. Thanks Debra!

Great service

Had a great experience staff were very friendly and helpful with our purchase

Two Ashley store employees looked at my invoice and my photos of what they sent. The manager said the warehouse pulled the wrong item number. A month and many phone calls later, I still had a mattress that doesn’t fit between the headboard and footboard that match my bedroom set. I appealed to my credit card company to get an exchange of just the mattress. (The foundation is the right length.) Ashley refuses. Two months after its delivery, I’m still out $3000 for a mattress I cannot use. Remember this when you watch an Ashley commercial on TV!

Customer service is great. Just waiting for the warranty credit to clear.

Everything is beautiful and the personnel very friendly

New chair

I went to the store about a week before I intended to make a purchase, and the young lady, Yasmine, who assisted me was very kind and helpful.

All very well taken care of and satisfied with my furniture that I bought

They treated me great at Ashley furniture in Lufkin

Drex was super helpful and made the process very easy and quick!

I purchased the extended warranty through Ashley the warranty company approved an exchange on my furniture. I have been to Ashley and spoke with 3 different individuals one being the manager. It’s been 3 weeks and no one at the store or their guest relations can figure out how it works to do an exchange for warranty. Update it’s now been about 3 months, warranty company says they are ready to pay Ashley Lufkin Texas still can’t figure it out. I checked with an Ashley in Tyler Tx and she said Lufkin canceled my order, Holli in Tyler trying to get it worked out for me. Don’t purchase from Lufkin Ashley Store

Had a awsome experience. Debra was our sales person and was wonderful and professional. We loved her. She was very helpful and even showed us pillows we did not know you carried and were very excited when she showed us them. We purchased 2 along with a nice chair.😁😁

Excellent buying experience, Fernando was very polite and professional sales person A+

Fantastic service. Great selection.

We are very happy and satisfied with the help and patience that we were given while shopping for a new bedroom. Thank you Ms. Debra Davis and Mr. Drex Johnson! Y’all are AWESOME!!!

Greeted friendly and was not pressured on a sale, so we bought a new sectional. Salesman was friendly and helped load it on my trailer.

I recently purchased a mattress from Ashley Furniture and had an exceptional experience, thanks to Fernan Acosta. Fernan’s customer service was outstanding from start to finish. He was incredibly knowledgeable and helped me find the perfect mattress to suit my needs. He patiently answered all my questions and provided valuable insights without any pressure to make a purchase.

Very pleased with the service I received. I will shop there again

Debra Davis greeted me as came in the door, very sweet lady, and helpfully professional. I love Ashley’s Furniture and Debra made my experience even better. Thank You! Can’t wait to get the dining room set. Sharon Young

Miss Debra Davis was AMAZING to shop with. She knew exactly what we wanted and went out of her way to help us find it. I can't wait to go back!

TERRIBLE!!! Be prepared to get a LAWYER! I noticed ONLY the good reviews get a comment from Ashley. lol, go figure seeing how our con-woman, I mean, sales woman, has blocked us, and this company still owes us a couch!!!! RUN! We are now told it will be TWO MONTHS TO GET OUR COUCH! There's no store number to call, my husband tried to call "corporate" and they couldn't find our order, he finally found a number for "customer care" and that's when they told us it would be another month at the very least!!!! Our sales woman who kept saying she was a Christian for some reason started off with lies and, when confronted, started CRYING ON THE PHONE and now has BLOCKED my husband's number! She told us everything was in stock, and when asked about that, she said the warehouse "probably delivered it to someone closer." WHAT??? They delivered half our order and the electric loveseat has already stopped working!! We are out around $6,000, and these people refuse to reach out or help in any way. I'm going up there one more time to try and resolve this. Buyer Beware!

Everytime we go in we get top notch service. ☺️

Very helpful and pleasant

The staff was very helpful and friendly

I went in to see if I could get help with a table I seen online that was out of stock. Thinking maybe they could help me get one. It was only 89$. When I got there. The lady (not naming names) had another picked out for me that was 8 times the price. But after finding one I liked and seeing the price. After 2 years I would of paid almost 4 times the price tag listed. I wasn't going to put myself in a bind. But I also know she has a job and was wanting her commission. I don't need fancy tables or chairs. I'm a very simple woman.

Awesome Experience with these folks! They represent the Ashley brand with Class!!!

Our experience was positive at this location. We were greeted with a smile when we walked in. Our sales person was happy to deal with our back and forth to different products, and she was even more patient when dealing with synchrony bank, which was an extremely lengthy and annoying process. Thanks for all of your help!

DO NOT BUY ANYTHING FROM THIS STORE, THE SALES PERSON LIED TO ME, SAID THAT I WAS GOING TO HAVE MY FURNITURE IN 3 to 4 DAYS, AND ONE OF THE ELECTRIC COUCHES I BOUGHT ALREADY QUIT WORKING AND IT'S BEEN LESS THAN ONE MONTH SINCE IT WAS DELIVERED. I received a partial order, and the rest of my order was rescheduled twice so "IF" they deliver, it will be over two months. The sales person number is now not accepting calls, and the store number is just an automated number, I spent over $6000 and after I paid, no one provides assistance. All I can do is talk to someone through a text and all they said is, "I'm sorry your furniture is not at the warehouse" I will never buy from this company ever again.

Debra Davis was awesome. I bought a 3-piece couch and a rug. Can't wait for them to be delivered.

My sister and I walked in knowing the bed I had wanted to purchase for some time. We were met by the most knowledgeable and kind Ashley representative that I shall refer to as Mr. T. Hair. He was extremely professional and not pushy. I felt comfortable and safe in my choice. He was quite the perfect gentleman. Ashley should be proud to have him on their team. I am scheduling my delivery date and time.. I'm so excited. Thanks Ashley for having Mr.T.Hair to help finalize my purchase. I will be back. God bless Ashley and all that read this review.

Amazing customer service! Rebekah was delightful to work after being treated horribly in another Ashley store it was wonderful to work with her! She listens, had suggestions and did not try to push anything on us we didn’t want/need. Definitely left feeling like family. Will absolutely use her and her store again.

Pleased with customer service loved the incitory they had to offer! And deals

Very professional and took time hunting and finding what our needs were. At the end we got what we needed. Thank you !!

Yazminn was very helpful, patient and not at all pushy. We would go back to Ashley Homestore.

I found everything I needed and Rebekah is amazing!!

Everyone courthouseand helpful.

We got a good price on the furniture we purchased but were deceived with the delivery dates of our furniture. We were assured that one out of the two piece we purchased would be delivered 3 days after our purchase date. When receiving confirmation via text of the delivery date we were informed that one piece was to be delivered 9 days after purchase and the other piece to be delivered 29 days after purchasing. We were not able to get ahold of anyone at the local store in Lufkin to resolve this issue. All phone calls are automated. We specifically told the manager we needed at least the one piece that was verbally confirmed that would me delivered on May30,2024 not June5th,2024. We agreed to buy the furniture with a verbal agreement of May30th,2024 delivery date on 1 of the 2 pieces purchased. We paid for our order same day on Monday May 27,2024. We are disappointed with being deceived with order delivery dates and based our purchase on price and delivery time.

My visit was great as was my sales person. She was very helpful and knowledgeable of the merchandise in which I was interested in purchasing. Five stars to the company and sales associate overall.

Very nice people and manager is very knowledgeable about his inventory. The ladies that work in there are so down to earth that I wanted to go have dinner and drinks with them after work because there personalities were so uplifting and real. Thanks guys and gals and I'll be back!

Our salesperson was very helpful. She was kind and had a good sense of humor, which is always a good thing.

Great Experience! The lady that helped us had a great sense of humor and was very helpful. She did not stop until we got what we wanted. Amazing customer service

Debra Davis was a joy to work with! She helped us narrow down and decide on some beautiful pieces. We will definitely be back! Thank you!

The employee was very professional

Had a great sale going on. Sales person was great

Excellent service. A little long if a wait fir delivery, but worth it.

I was in need of a chair with a lift. The chair I wanted was not in stock & I couldn’t wait due to surgery my husband had so they sold me the floor model. Great service!!

Kim Harris at Ashely’s was so helpful! she truly made our process easy and quick! Definitely recommend Ashely’s Furniture!

I had a very helpful salesperson Yazminn Glenn & then I came back to make my purchase and Kimberley Harris was very helpful in getting my chair ordered. Thank you ladies!

We stopped in on the way to a Dr appt. We only had 30 minutes to shop. We told them what we were looking for and the saleswoman walked quickly thru the store looking up items that fell in our request . We found what we were looking for, filled out all paperwork, paid and got to the appointment with 5 minutes to spare. Went out of there way to take care of everything is less than 30 minutes.

Very nice customer service and slection.

Rebekah was my salesperson and she was fantastic. She listened to what I was looking for and helped me find the piece that fit my needs!

People are awesome to work with at Ashley Furniture. I will be back👍

Deborah was so helpful! She made our shopping experience a pleasure!

What awesome experience. Kim is amazing and the nicest person ever. It was a joy working with her picking out my new furniture!

Great friendly service! Fernan helped me find the furniture I was looking for! I was happy!!!

Kim helped me all through the process. She was kind, patient and knowledgeable.

Fantastic experience mainly because of our wonderful sales rep Kimberly Harris. She helped us navigate the store and choose the very best items for our new home. Couldn’t be happier with her great customer service. We will be coming back to see her here in Lufkin, Texas from Florida just because of her wonderful personality!!! ❤️

Our experience at Ashley’s was amazing. Rebekah helped us with the entire process, start to finish, and made us feel welcomed and happy with our purchase. Will definitely be coming back for our future home purchases!!!

Nice , Friendly, knowledgeable, great place to buy furniture

Man wasn’t impressed with the attention or a Welcoming atmosphere I walk the entire show room and sit down and waited for about 10-15 and finally someone showed up from a break and said Hello and stood there on a laptop for another 5 minutes and gave me another hello not a welcome to Ashley’s a Hello and I replied do you have time to answer my questions she replied Yes I can …. I ask how long have you work here? 3 years…. WOW! Look I was here to Buy and being an experienced Sales person you should know how to read Buying signals It seemed that this staff is not giving there 100% attention to walk in customers…. And no Manager present…. I saw 2 sales people and some lady walking around the building Didn’t acknowledge me either and the other sales person was with a customer, but it seems to me that this Lufkin staff lacks trainings and lacks leadership. Ashley‘s furniture has great furniture but terrible staff…… I’m sure there are last in Sales in the Region….. This store Lacks Passion and Effort.

Wonderful experience especially with our sales lady Rebekah!! ❤️ Got everything we needed for our new house and it was quick and easy!! Thank yall again!

Fantastic sleep specialist

Employees were friendly and helpful! It was a good experience. Thank you, Kim!

My sales lady was wonderful and worked very fast to get me in and out like I said as hoping would happen.

Great customer service today. We purchased a couch, loveseat and recliner and it was an easy transaction. Yasmin was very good.

My hubby and I found the furniture that we were looking for and at a discounted price and the sales lady (Rebekah) was friendly and very helpful… the store manager was very rude and need to know how NOT TO YELL at coworkers in front of customers…

My experience there was the best ever! Kim was great! She made us feel comfortable & talked us through every step & went out of her way to get what I specifically wanted! All staff were very friendly & helpful! This is my 3rd time to buy furniture & I will not go anywhere else!

Kim was fabulous to work with and got us set up with new couches and a new mattress. Highly recommend asking for her when you go in the store!

When you go to Ashley furniture ask for Yazminn Glenn. She waited until we entered the store and greeted my husband and I. She asked what we were looking for and allowed us to look at different pieces of furniture. Yazminn made some suggestions to look at based on what we told her. She allowed us to feel comfortable with touching the fabric, sitting on the furniture, and asking questions. She actively listened to us, and she made a suggestion she thought we might like to look at. We did not purchase anything that day, but we did buy pieces another day. Yazmin was patient and kind to us. Ashley furniture in Lufkin is BLESSED to have her as their home furnishing professional.

Gerald was extremely helpful and knowledgeable and kind. Would highly recommend him and the store. A very positive experience. Thank you!

Excellent Customer Service! Enjoyed our shopping experience yesterday with Yazminn!!!!

I like Ashley's Furniture because of their great Furniture and sale prices. Shout out to Rebecca, who was very patient, very sweet natured, smart and accommodating with me, as I had certain needs in a sofa set. Because of my back issues it took a while for me to figure which ones to choose with a great color pallete too! Mr Drex, thank you for your patience and knowledge as well! Can't wait to get my set!

Very well layed out store, items presented in an eye catching fashion, friendly staff, no hoops to jump through, pricing very reasonable.

Very fun experience. Thank you Kimberly for helping us with our new king bed

Very nice salesperson. Help us find exactly what we were looking for.

Kim was amazing, took a while to pick out what I needed but she got me there. I definitely recommend her.

Everything went fine .Thank You

Good deal very accommodating! Jasmine was very sweet. She was very helpful in my experience. Thank you.

Marty at Ashley Furniture was very helpful .

Kimberly was so sweet and friendly, we were very pleased with her professionalism. We continue to buy from Ashley’s whenever we are looking for furniture. They’re #1 in our opinion.

Friendly, welcoming staff

Love it

I am 94 years old and Kim was very patient with me as I was trying to decide on a lift chair. She was able to get the price of the chair to my price range. Will shop there again

Customer service was wonderful, loved how she listened to our wants and she spent the time helping us find the best match for us.

Extremely helpful on the phone. Went the extra mile to save me an additional $200.

Sales team was great to work with and gave a good deal on our purchase!

marty did a a good job

Representative was nice but no delivery date or email saying anything about my purchase. So I can't leave review right now

Very friendly answered our concerns clean showroom with multiple options

Sales staff is super friendly and knowledgeable. That really makes for a wonderful experience.

Beside that fact that they couldn't find my account which is pretty disappointing.Everything else was great Mr. Acosta did hes best.

They did great!!! Love Love Love the new updated delivery text. Helps so much, and the guys did great!

The sales person we had was super helpful, patient and kind. She helped us find the perfect tv stand we were looking for.

Friendly staff. I met the store manager and sales person Kim. Both were very helpful and provided a no pressure atmosphere. They helped me make my purchases easy and stress free. I would recommend Ashley furniture in Lufkin for anyone looking for furniture.

Marty was very nice and very helpful.

KIM was terrific! Very very helpful and kind.

NEVER DO BUSINESS WITH ASHLEY FURNITURE. The delivery / warehouse side is AWFULLL! Customer service is zero help. It’s all automated. They don’t deliver all items then expect you to continue to miss work because they only deliver during business hours…. Even though it was their mistake. They will not deliver after 5.

We were sold an old battery as a new battery. The battery would not hold a charge. We tried two different batteries before giving up. When we asked for a refund of the $164.27, we were referred to an 800 number. I was given the run around and no service by 3 different customer service reps at the Ashley Guest Services number. The last one told me that the batteries were sold as is and would not be warranted. I highly encourage you to go elsewhere for furniture and especially batteries. Ashley Homestore is under new ownership with new management. Drex is the manager's name as of 10/2023. The owners need to get rid of him unless they would rather sell defective batteries for $164 for one time and lose customers that have spent $5000 or more on furniture items as long-term customers. This time, on 8/4/24, they had a cable that we needed. Unfortunately, I would not have needed an electrical cable if they had given me a reclining love seat without electric motors.

I purchased a battery for our loveseat that we also purchased from Ashley Furniture. They are under new ownership and new management. My wife and I needed a battery due to health problems making it difficult to get out of the chair at those times when the power goes out. The new manager Drex sold my wife and me a defective Enouvation battery that Enouvation sold Ashley Furniture back in 2001. I had to call the manufacturer because I tried to get a refund after two failed attempts with two different batteries and was told that the batteries were sold as-is. Of course, the paperwork said that there was a 5 year service agreement. In any event, I would love to speak directly to the owner. He or she should know how the new manager treats long time customers. If Drex was my employee, he would have a short time to get his act together or he would be gone. I highly recommend the Better Business Bureau and the Texas Attorney General's office for this business when it comes to complaints because management doesn't listen.

Bought 2 loveseats to replace ones have now, electric reclining and wireless phone charger.

As soon as we walked in we was welcomed. They gave us a few minutes to look around. Then when we had questions we was attended with the most friendliness way possible. For the 1st time, I would definitely buy from Ashley again.

Yazmine was super sweet and helped me throughout the process.

Pretty good service, the guy was really nice to help me. Very patient and picked out exactly what I was looking for. And the thing I bought was extremely easy to put together.

Everyone was very attentive to my wishes and treated me with respect. I’m very happy with my experience at Ashley. Found just what I was looking for.

My salesperson was Yazminn K. Glenn from Ashley Homestore and I was extremely pleased. She was informative and friendly. Very pleasant and professional. So glad I had her as my salesperson. I got a great deal on my couch and chair.

It was great answerd all my ? And was helpful

I would give them 0 stars if I could I canceled my protection plan and they kept telling me it was refundable and know they keep giving me the run around that it’s not refundable that goes for Ashley furniture and the protection plan company as well. So if y’all buy anything make sure not to include protection plans because even if you don’t use it they won’t do the refund.

Our sales person gave us a great experience.

The young lady that helped me was very helpful and very courteous her name is Brenda Garduno I give her a five-star she was excellent

Very friendly and helpful

Our Home Furnishing Specialist was Ms. Chelsea Lalor. She was OUTSTANDING throughout our entire purchase process. She made sure EVERY DETAIL of our purchase was taken care of ! ! Please ask for her when you visit the store. You won't be disappointed! Thank you, Chelsea !

Sales person was excellent, knowledgeable, and attentative.

Chelsea was great and remembered which couch I liked and when it went on sale she texted me and I was able to go purchase it and she made the process very simple. Very happy with my purchase from Ashley’s!

Drex Was Awesome i called on yesterday and spoke with Drex went into The Store on Today got approved completed my purchase within 30 minutes Thanks Drex For Being Customer Friendly The Lufkin store atmosphere was very Welcoming!

They have good service and I will visit them again

Excellent experience at Ashley furniture in Lufkin. Found the perfect mattress for my back and the salesman was easy to work with.

Sales person was very nice and knowledgeable.

Chelsea was very helpful and did an excellent job! The fraud alert took too long, but that is the price of business!

Kim Harris was absolutely amazing! Very helpful, but didn’t crowd while we looked for ourselves. She was never far for questions and was very knowledgeable.

If I could give a review with 0 stars I would. Over the years I have purchased many pieces of furniture from Ashley and had a great experience but I have had the worse experience ever this time. I will never buy another piece from them again. I had bought a sofa in April that was to be delivered July 1. I received a text on June 30 confirming the sofa would be delivered the next day between 5:30-8:30 pm. That time came and no delivery and no other text or call. On Monday I called to be told the delivery day had been changed to 7/11 which I told them that was unacceptable. I had paid cash for the sofa and they had known since April it was needed on 7/1. At that time I requested the order be canceled and issue a refund. That was 7/3 and I was told my request had been granted and I would receive a refund within 14 business days. 14 business days arrived and no refund. I called again to be told the original cancellation had not occurred and the process would have to start over. Now a month later from original request and still no refund. I WILL NEVER PURCHASE FROM ASHLEY FURNITURE AGAIN!!!

Staff was great. Kim and Nacho?? Sp. we're very welcoming and knowledgeable. They knew their products, prices and quality of the furniture. We ordered and look forward to receiving the new loveseat and couch.

We bought 4 Sommerford Dining Chairs. When we put them together 3 out of the 4 were not level. We contacted the company and thought the legs were drilled wrong so after sending them pictures to confirm our complaint new legs were ordered for the chairs. After receiving the legs and replacing the legs it was determined that was not the problem but the base of the chairs were drilled wrong and the new legs were still not level. Now a few weeks have passed and again contacting the company explaining the problem, the chairs have been discontinued. They won't refund my money but if I donate the chairs and prove it to them they will then and only then, refund my money.

The people were nice, the store is pretty, the zero percent interest was great but my salesperson lied to me. I bought a full living room set and dining room set for over $7000 in April '21. I bought a 4 year warranty- was told everything was covered by the warranty even stains. The loveseat I purchased broke while someone normally sized was casually sitting on it. Poorly made Ashley brand. Apparently the newest ones are built differently bc of so many claims according to the tech. The board across the lower back broke. Anyway - I reported the problem in April 2023. 2 years into the 4 year warranty. Took a full month for a technician to come out, from AFM furniture services the business the warranty company contracts with, only for him to tell me it would be more expensive for him to fix it then it would be for them to replace it. He would report that to the warranty company and they would get back to me. That was May 17th. It is July 18th. No one has called. Yesterday I called the warranty company and their answering service answered. They told me I would get a return call within 24 hours. Nothing. No word. Nothing. I spent nearly $700 extra for a dishonest warranty. AND I spent $700 on a shoddy built Ashleybrand Loveseat. Somebody needs to make this right.

My husband and I have always did business here and will continue!

Great atmosphere and excellent sales associate! Overall a wonderful and easy transaction. Would recommend to a friend. Will definitely be back to purchase in the future.

One star is too many - Not a good experience at all. I bought a beautiful clock. When I arrived home, I put new batteries in it and it didn’t work. I texted Nacho, the sales person I bought the clock from, and he informed me that the store would not refund my money nor exchange it for a new clock. Needless to say I won’t continue shopping there and will spread the word to others that this is not an honest company to do business with. Very disappointing.

Everyone worked together to get me the best deal possible. I told them what I wanted and they met every expectation I had. Can’t wait for my purchase to be delivered

Ignacio perfectly understood what we wanted and thoughtfully considered our options. He demonstrated the pullout sofa bed for us and mentioned some things we hadn’t considered. 5 stars.

I definitely would not recommend Ashley furniture to any of my friends. First off I tried for weeks to get a hold of them, couldn’t ever get anyone. And I’m still trying to get a hold of them! Even corporate will not answer a guy literally picked up and just sat there, I could hear him breathing and typing I even have it recorded. We asked our lady (yazminn) while we were in the store and purchasing the furniture if it all came together because I especially needed the Chester drawers and she told us yes. But when delivered they weren’t in there so I contacted them (by text keep in mind because they don’t answer their phone’s) and they said the drawers were never on there. Now I’m trying to contact them because it looks like they charged more money than on the receipt. At this point I would recommend everybody to just go to Ivans or some other place.

Friendly staff.. Whole process was easy.

Courtney was great as we bought our new bed. We were pleased with the quality of the bed and the price. Overall it was a great experience!

Ignacio (Nacho) was so helpful, friendly, and knowledgeable but without the pressure to buy. A great experience buying great furniture. We will be back again.

Employees was so helpful and provided excellent customer service to shoppers.

Chelsea was very polite and helpful. She took the time in explaining everything that I needed to know in choosing the right mattress for my needs.

Loves our sales person Chesley

My experience with Ashley homestore was so nice and easy. Everyone was very helpful. Chelsea took care to explain everything I needed to know. Very pleased and will be back for future purchases.

Kim was a great Sales Associate was very empathic towards our needs and concerns. She had lots of knowledge and enthusiasm for the company's products. She also possess the ability to think quickly to provide creative solutions to our issues.I will recommend her always . Thank you kim!!!!

Very happy with the service

Very friendly, extremely helpful and took care of me in every way. Was able to show me exactly what I was looking for. I would absolutely recommend your store and your representative to anyone I know that’s looking to furnish a room or their house.

My experience was extremely satisfying customer service was a 10 very satisfied

Yasmin gets 5 stars for being the most helpful and the least pushy. I wish everyone in retail sales was like her. Be like Yasmin.

We were welcomed at the door by our sales person. He politely asked if he could help us and we let him know we were looking for a king size mattress. He took us to the mattress section, asked what we wanted in a mattress, we wanted a firm. He showed several, explained the benefits of each mattress. He was not pushy, let us take our time. We purchased our mattress and it will be delivered this weekend. We shop at Ashley's for all our furniture needs.

Ignacio was a big help today! They always have great sales on great quality furniture! Would highly recommend.

This is my third time to buy at Ashley's Furniture. Everyone is very professional and friendly. I enjoyed my shopping experience.

Nice salesperson. A little cumbersome to check out.

No one should go to this furniture store! This is the first time in my life that I bought brand new furniture, and I was so excited. We told the sales woman, Yazminn and the manager of the store, Mr. Drex, that we had nine cats and I needed to buy a sofa that was waterproof. There were none on the showroom floor so they found one on their website. I unfortunately took their word for it and purchased it. When it was delivered, it was in perfect shape so I accepted it. But as soon as we unwrapped it and looked at it, we realized it wasn’t waterproof and would not meet our needs. I immediately called the store back, but was told there was nothing they could do because I didn’t decline it. I then spent the next two weeks going back-and-forth with Yazminn and Mr. Drex. Both admitted that they knew I needed something waterproof and yet they ordered some thing for me that wasn’t. This was entirely the stores mistake, and all I needed them to do was to accept the responsibility of the mistake so that I could re-select a new couch one that is waterproof (and will be more money)but the manager would do no such thing. No matter how many times I go into the store or leave a message, the manager still doesn’t return my calls. This was entirely a store error and they simply refuse to own up to it. If you need furniture, even though Ashley furniture is beautiful, go somewhere else. Many stores carry Ashley furniture use them instead. Don’t go to the Ashley store in Lufkin. They are only interested in making a dime and not in the least bit concerned with customer service or happy customers!

Everet, is the best in customer service!!! He is very kind, and helpful. Everet makes the store very warm and inviting... Go see Everet he will help you get what you want.

They have good quality furniture.

Very good service 👍would. Shop their again

Chelsea Lalor is the best!! She spent so much time walking me through needed information before making a large purchase for a new sleep system. Really appreciated her honesty and great humor! I also loved the coffee table she helped me buy. Great experience!

Yazmine! Hooked us up with a great bed, the same day! 10!out of 10? I’ll give her, and Ashley’s a 20. Thank y’all for the good night sleep!

Used a payment service acima this process has been a nightmare. Was told 90 day purchase price was the same as cash but now there is a 200$ early payoff fee. Do not believe the store reps they are just looking to make money.

Chelsea was very helpful and wonderful sales lady. She made purchasing our first furniture suit a great experience. 👍

I came into Ashley to look for a sofa for my new apartment. I was helped by Everet Power, who answered all my questions and he was a huge help. I will def be back to see him in the future.

Ignacio was a fabulous salesman. He was very helpful and friendly. He went out of his way to make the sale happen. The only thing that was a little disappointing was the new financing computer system that they are having to use now. He worked extremely hard to get everything finalized. He had to enter the finance application three times and was very patient with the new finance system. Over all my experience was awesome. I will definitely be going back in the near future to buy more furniture from Ignacio and will definitely refer my family and friends to him for all their future furniture purchases.

Adequate help and friendly staff.

Very very patient and helpful

Great service here!

Can’t get anyone to come help you! Stood for 15 minutes looking for a new mattress for my daughter yet no one thought they would want to sell something today.

Service was Good here. However, staff was confused when we showed them a lower price online for the exact same furniture.

This Ashley store has very bad customers satisfaction!! The manager will not even talk to you face to face!! I have ordered over thousands of dollars with them and they messed up on my order for my furniture not once but twice! I will never ever order from them again and I will never step foot in their store again! I would not even give this store One star but I had to.The other Ashley furniture stores I have shopped in have Great customer satisfaction!! Especially the Nacogdoches store!

Very nice staff especially "Nacho". Clean showroom too.

Very helpful people. If they don’t have what you want , they’ll order it for you

Loved them!! Such a sweet staff!

Went is to find a recliner. Asked salesman what the weight limit was on a recliner. He fumbled around and then said #350-375. I asked him for it in writing. Salesman said he didn't have it on him. Went to another recliner. I googled the name and weight it said #300 max. I asked salesman what the limit was on this one. Again he said #350-375. I advised him he was wrong and was giving fake numbers. As I was sitting in a 3rd recliner I was on chat with Ashley.com. I asked them the weight limit on this recline. The chat line told me "we do not give out weight limits." I told him a salesman was giving me high numbers because I was a larger person. He advised me the salesman was incorrect and that salesman do not have access to weight limits on furniture. I will not purchase anything from this Ashley store again due to bold face lying multiple times.... sad thing is a second salesman came over and tried to convince me the limit was #400-450 not #350-375. So there are multiple people lying there.

Not impressed with there inventory and prices..

Very nice employees, helpful and willing to take time to answer questions. Great selection and impressive physical plant. Michael was particularly helpful.

Choose the right piece the first time, and you won't have the experience we did. Any after-purchase customer service is met with dodgy responses (if you even get a response), responsibility shifts, and the customer left in limbo without any follow-up. Purchased end of March. Told sectional could drive in two orders to account for supply chain issues. End of April for the main piece and early may for the extension. Main portion arrives, but the couch was lackluster and material already wore after less than a month. Sectional extension is delayed and delayed. We request a different sectional within the month, pushback happened but at least it was agreed. New sectional was less expensive than old, and it was agreed the price difference would be reimbursed to credit after couches are swapped. The sectional extension was cancelled, but not reimbursed until the swap. This was late May, early June. Couch was delayed as well for a while, no true answer for weeks. Many calls were met with no "we will get back with you" without anyone getting back to us. Finally swapped mid August, told 15 minutes before swap. Late September, no reimbursement processed to credit, no follow back, have called but got the "we will get back with you" and the issue is still unresolved.

furniture does not come in until MONTHS after u purchase it, management does nothing to help speed the process up regardless of telling customers that they will. i will never shop here again. worst store in lufkin.

Real nice and friendly

Got my daughter some furniture for her first apartment. The sales guy was so nice and helpful. We even got a trip to Vegas. Every time I go to Ashley Furniture I leave with great items and a smile 😃.

I want a recliner love seat from there

Been wanting for over 6 weeks for my kids beds and they haven’t arrived yet the guy we talk to said in 4 weeks so I called just to find out that one of the beds is missing the rails but never bother to call me to let me know what’s going on, my kids have been sleeping in mattress so ridiculous I will never buy from Ashley’s furniture again.

Great

Good

I love Ashley furniture but the sales person was horrible and didn't seem interested in helping us so we left. My husband was very disappointed.

The new remodel is very nice! The staff is very friendly and helpful if you have any questions!

Worst customer service I have ever seen. The warranty is totally bogus. You have to pay to have your replacement delivered, sometimes $200 and it takes months to get it done. Customer service is no help

Eric was an excellent saleman

They a little high on their prices even though they said oh it's on sale and box springs real thin ones still $260 that's too high price

Furniture doesn't last very long. Poor quality.

Great experience as always, and Nathan was very helpful.

Terrible place to buy anything. They tell you one thing and tell you another. Over a month waiting for a recliner and still have to wait another week to see what they’ll say then. Never shop there again

We bought a cabinet. Eric was helpful and kind. I found a lower price and he matched it. Will be back for our future furniture purchases.

Regular

Beautiful Furniture...

Bought a loveseat, couch, and a recliner. They are covered under a five year warranty, and are currently less than five years old. The seams of the couch are coming apart to the point it looks like the material is tearing. And the recliners mechanisms are wearing down and it now it sits at a tilt. We called Ashley and was told that this is what we have a warranty for. Now we have emailed Ashely photographically evidence along with a claim number but they are refusing to cover the damage. Because they do not cover there seams with the warranty.

Do not waste your money! I purchased the protection plan for my living room furniture. The coach is pulling apart and the recliner broke. They refuse to cover either. They do no replace Damage with seams or mechanism. I just received run around

The staff is very helpful. I recently made a purchase, amd I'm satisfied with it. However the finance company at the site they use, is not very good. "Acceptance Now". They talk fast and say they go over every little detail. But that wasn't the case with me. And there was some big misunderstanding. When I called to get explanation of everything, they were not friendly,and had an attitude. I had to call the Home Office, to get my answers. However I highly do NOT recommend using the "Acceptance Now" financing company.

Exceptional customer service,

Really great service. Mr. Ross was beyond helpful and knowledge.

Robert was very helpful, knowledgeable and patient.

On Nov 9th I went into the Lufkin location in search of a sofa, loveseat & bed. The salesman, Robert was nice enough, answered all my questions and I ended up finding 3 peices I liked that fit my budget. I was supposed to get a call from their distribution center on 11/18 to schedule delivery but didn't so I called them on 11/19 . My furniture was brought on 11/22 and the sofa/ loveseat were as expected but it turns out the salesman ordered the wrong color bed so I refused that peice and called to see if it could be fixed. He told me it could be expected on DEC 1ST (almost another 2 weeks)! I asked if there was a rush that could be put on it since this was an error on his part and he said, "I'll see what I can do but no promises." He never bothered to call me back about an updated delivery time, never offered any sort of compensation for the error & increased wait time. I ended up having them refund the bed and I ordered the same piece from a local company for $50 less and I'll get it wednesday. The only time I'll go into Ashley furniture again is to find pieces I like then order from a different company with better prices and customer sevice.

Good selection of furniture and attentive sales staff. Bought a couch equipped with two powered recliners, and we enjoy it. Very much less satisfied, however, with a recliner purchased here as leather stain fairly quickly started coming off head area, leaving unsightly blotchy unstained spots in head area on chair back. Now have to keep the head area covered with a small throw for appearance purposes. Recliner is comfortable but now somewhat unsightly.

Cheap plastic furniture overpriced

Excellent service.

We will have to follow up on this one. Bought an all leather reclining loveseat and Sofa. Bottoms keep feeling like are leaning. Feild tech is knowledgeable. Two sections have been replaced already. My wife says hers is like it was and it's only been a couple of weeks. Exspected more for the name and 4 k.

always great price

Michael was very helpful. Didn’t feel rushed at all and very kind! 10/10 service today

Friendly staff

Michael was great! He was not pushy and he was extremely helpful! I was surprised when he told me he had only been there four weeks, he’s a natural. He was part of the reason I chose to do business with Ashley Furniture instead of a competitor. Thanks for an enjoyable experience and a product that will look lovely in my new home!

Michael was very polite and and I will always ask for this young man. In fact I called Michael back up 3 days after I bought a Temp Lux Brezhnev queen mattress and I just bought a recliner from Michael. Michael does not pressure you to buy. Michael will be a great access do you have company.

Found exactly what we were looking for with Cody's help. A great deal and experience.

Had a pleasant shopping experience and made a good decision on my purchase with the knowledge and courteous help from Cody. Will be back to Ashley Furniture in the future to deal with Cody again.

Cody was great. He helped me choose a whole house worth of furniture. He is patient, kind and very knowledgeable

Great service and great selection! John was the salesman that helped me and was one of the best I have ever dealt with! He was very friendly and worked with me every step of the way! Very pleased and will definitely return in the future for all my furniture needs!

Quality Furniture! Good Customer Service! I am very satisfied!!

Best sales staff ever

Go see Xavier Andrade! Great customer service ! Definitely recommend , me and my daughter got exactly what we where looking for in the store!

Great customer service! Stayed after hours to complete my purchase! Travis was very friendly and made the buying experience fabulous!

Cody was very helpful, knowledgeable & courteous. He also let me look at my leisure without following me around which is much appreciated! He made my shopping experience very enjoyable!

Travis was amazingly patient and extremely friendly. He made the process of buying furniture almost painless. I can't wait to get our new furniture!

Travis was very helpful and was able to quickly lead me to what I was looking for, offering convenient options to make my purchase work for me.

Gene Norton was very patient and helpful while we shopped. He was very knowledgable about the merchandise and friendly. He made our experience an enjoyable one. We will soon be back.

Travis Maxwell helped me in the Lufkin store. Very personable and friendly. If I need anymore furniture I will definitely be back to see him.

Both times we went in to purchase something, April 5th and 7th we were met with smiles and a courteous welcome. Our salesman, Travis, was a real sweetie and very attentive. The next time we are in need of anything Ashley HomeStore and Travis will be our choice .

Very prompt and helpful

Liked the whole experience from start to finish definitely my furniture store for all my needs in the future

Ashly Home Store has a great Saller Mr. GENE

Travis was great. Really knowledgeable and experienced. Thank you!

Very patient and helpful. No pressure sales but knowledgeable and supportive. Thank you Gene. Have a great rest of your weekend!

Cody attended us very well, he was very patient and gave us all options possible very helpful. I fully recommend him!!!!!

Travis was the best sales person to work with we have ever encountered. I would recommend him and Ashleys to everyone. The whole experience, dealing with Travis, the manger and the office staff was all a wonderful experience.

Jon was very helpful and knowledgeable. He was very patient, while I made decisions on what to buy.

Cody was fabulous and was a pleasure to work with!! Make sure to ask for him!

Gene Norton went above and beyond to help us pick out the perfect piece for our home. We are beyond pleased and will definitely return to the Lufkin store.

Very friendly people and great customer service!

Customer satisfaction at its finest! Loved my salesman Xavier! He made me feel like I was talking to a real person instead of someone just trying to sell me something. He was very knowledgeable of his store inventory and policies and he listened to what I was looking for and help me with the best options that fitted me. Will definitely shop here again!

Great experience, super quick and got me what I needed. Xavier was great!

Xavier listened to exactly what we were looking for and found it within minutes. Not only was it what we wanted, but was also on sale. Would highly recommend Xavier and this Ashley location.

Great service an help my wife and I find what we were looking for

Good service, easy payment set up, and good timing. I usually hate shopping for furniture cause of all the waiting around for paperwork to come back, fortunately they made it fairly easy and I wasn’t stuck at the store all day.

Overall great service, and thanks to Travis we were able to get a great deal.

They were very helpful and quick to help us get what we came looking for!

We were in and outs within 30 mins Got what we wanted and can’t wait for our delivery date to arrive!!

Great service from Gene Norton and the rest of the Lufkin staff.

Jon Nolan was a great breath of fresh air for our experience with Ashley Furniture. We didn’t have the best experience last time but Jon did a great job of showing options in our price range, not being too clingy and getting our paperwork completed efficiently this time. Thank you, Jon for a great experience. We can’t wait for our new recliner!

The staff is very friendly and helpful. They work with you to make your experience enjoyable. Our salesman was very attentive but non-intrusive.

Nice store. Looked at Bed Mattress

My family and I are moving into our new house and I needed furnishings for the whole house. I went to Johnson's Furniture because they were having a going out of business "sale". For just a sectional, dining set and a bedroom set they wanted almost $7000. Came to Ashley's HomeStore and got everything I needed for almost $2500 less. Thank you Xavier for making me feel like family and handling my families needs. Your the best!!!

great customer service and very friendly!!

Xavier was a great help in purchasing our new bedroom set! Quick and easy process!

Exceptional service! Helped me find exactly what I was looking for.

Travis was very helpful and friendly

Travis was great he help me out price matching from the website.

Awesome service Gene answered all our questions we really appreciate all the great customer service.

Mr Gene was super helpful!!! Great experience.

Great friendly service.

Gene Norton was very helpful and no pressure. Excellent deals.

Great customer service from Xavier.

Gene was very helpful, and friendly

Xavier was fantastic. He was easy to work with. He answered our questions, gave us options, then left us to think and discuss it. That’s what I appreciated the most - there was ZERO pressure. Thank you Xavier for an excellent experience at Ashley’s!

Travis helped me chose the right furniture for my families needs. He is very friendly and knows his stuff! Overall awesome experience from start to finish.

I stopped in today to look at an electric chair. Xavier helped us quickly, answered our questions, explained options then left us to think it over and discuss. We ended up going with this chair for one reason - Xavier. There was ZERO pressure. He was kind and efficient. Thanks Xavier for a great Ashley's experience!

I stopped in today to look at an electric chair. Xavier helped us quickly, answered our questions, explained options then left us to think it over and discuss. We ended up going with this chair for one reason - Xavier. There was ZERO pressure. He was kind and efficient. Thanks Xavier for a great Ashley&'s experience!

I stopped in today to look at an electric chair. Xavier helped us quickly, answered our questions, explained options then left us to think it over and discuss. We ended up going with this chair for one reason - Xavier. There was ZERO pressure. He was kind and efficient. Thanks Xavier for a great Ashley's experience!

Friendly and very helpful

Liking for some chairs for the house.

Sale’s man sold me item then disappeared. I had questions about delivery and such and he was nowhere to be found. I finally left after asking another person and the guy was outside smoking

Salesman was very helpful and prompt

Thank Gene for the exceptional service this morning. Great price on a nice, new recliner.

Kim was very helpful today. She ordered my new sofa and explained the delivery/setup system. Awesome experience.