Ashley Store Mesquite, TX

Huge shoutout to Tatiana T our sales associate. From the minute we walked in she welcomed us so lovely! Absolutely loved her personality. She is AMAZING. We were there passed closing time and she didn’t show any signs of rush to get us out. She gave me a great deal and made my purchase and experience very nice. Highly recommend to ask for her if you go do a store purchase she is your girl! She makes it happen!

Jeremie Magee was the most helpful and friendly person we could have asked for when buying our couch. He sat with us and walked us through all of our options and made sure we were 100% satisfied with our purchase.

Ashley's is where I will shop to upgrade all my furniture .the sales person and mgr made my purchase so easy and I recieved a great deal on a dinning table .next is a new bed

So far just what I wanted at a price I can live with.

Cody Lee and Carmen Vaughen were AMAZING! I came to the store (a return customer) after doing my Internet research thinking I knew what living room sectional and rug I wanted for my home. But they showed me a better product, with better options that fit my needs perfectly! I couldn't be more happy with my purchase as well as the customer service I received from these two individuals. GIVE THEM BOTH A RAISE!

The service was great! Thank you Ms. Kenny!

I had an absolutely amazing experience at Ashley’s Future Store in Mesquite, Texas! The customer service was beyond excellent — truly some of the best I’ve ever received. My family and I are in the process of moving to the Balch Springs area, and both Antonio (the manager) and Kenmaraycha Brown (our sales associate) were such a blessing during our visit. They took the time to understand our needs, were incredibly patient, and helped us find exactly what we were looking for to make our new home comfortable and beautiful. Their professionalism, kindness, and genuine care made the whole experience stress-free and enjoyable. I can’t thank them enough for their help, and I highly recommend this store to anyone looking for quality furniture and top-tier customer service. Thank you again, Antonio and Kenmaraycha — we’ll definitely be back!

Great store BUT the staff is awesome. Very considerate, helpful and did not rush me.

My sales person was the greatest! She was patient and very, very helpful! I would recommend anyone to buy from Ashley 's .

Great service and amazing deals! Thank you!!

Helpful polite service!

Irene is the greatest! Awesome customer service and pays great attention to detail.

Good friendly help with no pressure.

I had a wonderful experience purchasing my chair and Troy was very knowledgeable, answered all my questions, also made me feel as if l was the only customer in the store.

Excellent, very professional

We were new to town and needed furniture for our new dining room, office and bedroom. We met Shawn at the Mesquite Ashley furniture and, if I were hiring for a sales person who is Customer focus, I would seek to hire him away. Outstanding job and follow up.

CT was a very nice, patient and professional. Also the manager. I am happy with the service

Irene greeted us as soon as we walked in. We made our selection and are very pleased with our decision!

Friendly, expert sales staff. Detailed explanations. Great quality for the price.

Today's date 07/18//25. The delivery guys were awesome, they delivered our furniture without a glitch. Our house looks marvelous. Thank you Ashley's team for successfully satisfying me and my daughter. Ashley's customer since 2019. Thanks

Very smooth and painless experience. Looking for a small kitchen table. Kris was our sales representative. He was friendly, helpful and answered any questions that we had. Found a table that we felt would work and it was at the price point we were looking for. Table is being delivered tomorrow and I hope it meets our expectations.

Had a great experience purchasing a new recliner. Rosa was very knowledgeable and helpful

I had an incredible shopping experience. The sales representative and manager were incredibly welcoming, and I was able to complete my shopping in just 30 minutes.

I couldn’t believe for 2 nightstands I got charge 160? My parents shop here before and they got charge less for a whole bedroom set

Thanks for assisting me with the purchase of the chest of drawers. I got a great deal for a great chest! Thanks Shawn!!!

I was very pleased with there quality furniture

Cody was the most delightful person to deal with. I was in the process of moving to New Braunfels and popped in to buy a love seat and recliner. He was so helpful and delight to deal with...not pushy, not trying to sell me anything. I already knew what I wanted and he led me around the store showing different colors and fabrics. I so appreciated him knowing what inventory he had and knew where to find it as I was leaving for New Braunfuls right after we spoke. Was so happy to hear he was fixing to become a first time dad, as i just became a first time great grandmother. He made my difficult day a pleasure . I so appreciated his calming personality as we all know, moving on the spur of the moment, is very stressful. He was great and a Big CONGRATULATIONS to the new dad!

Our Sales associate Troy was very kind and helpful will definitely be back

I am so excited about my new living room suit. The manager Mr. Lee was very helpful. he was able to give me some discounts on the living room suits to make it more affordable for me tell him I would buy it today if he could make it happen and he did forgot the name of the sales lady. She told me everything about this living room suit and showed me how everything worked, which helped me make the decision. I have been looking for months for a sofa and loveseat. I got what I wanted. Thank you Ashley furniture. I also bought a rug that was on the display floor, I had to have it. I asked for A an additional discount and was able to Bring my new rug home.😃❤️

Sean was great and patient!!! Love this store….

Freddie was friendly and great to work with — he listened to our needs and helped get us the living room furniture we were looking for at a fair price. I’d definitely work with him again.

I recently shopped at Ashley’s Furniture and had a great experience! The salesperson and the manager worked with me and helped me get exactly what I wanted. They provided excellent service and made sure everything fit my needs. I really appreciate them for working with me — I’m very happy and thankful!😀😀😀😀

Jeremie was very helpful and inviting when I first walked in and then allowed me to browse. Once I located my end table I wanted, he was courteous in completing the sale. 10/10

David was phenomenal, answered all of my questions and made us beyond comfortable. Super friendly and will definitely be back to continue business with him!

Our experience was unexpected awesome. David the sales representative was one who represented his position. Built up our desire to by from Ashley's Furniture.We had no intention to buy there. We were headed to another furniture store we already had credit approval. Thanks: Mr.& Mrs. Page Will shop in again

Steven always goes above and beyond. I been a client for years, fantastic service!

When I first walked in a man named Stephen greeted me and welcomed me in. I want to say thank you Stephen for being kind and speaking to me. Then he told me about the deals and discounts and then asked me if I needed help. At first I told him no, but after quickly browsing I immediately requested for his help and assistance. Stephen was so kind and took time to explain everything to me. He gave me a good deal and made my purchase and experience very nice. I appreciate him and pls tell him he did a great job. I definitely will be back to buy more attempts as long as he is available. Thanks 🙏🏾

Better happy customer service was great 👍

David was very helpful, attentive and very professional. He went above and beyond to make sure we are satisfied customers

Troy was so friendly and pleasant. We took our time looking and then settled on our purchase

Abram was a pleasure to do business with

Excellent customer service, great prices and so many choices of furniture! I have shopped with Ashley before and have never been disappointed. I like that there is such a variety of just about everything you need for decorating, from mattresses, bedding, dining, living room, accents, paintings, and bedroom furniture. Pretty much have it all, and if you go during a sale, you can get awesome deals. Happy that i recently stopped in! I wish I took more photos, you will just have to stop in!!

Stephen was so great at helping us get what we wanted. The whole process was so easy and quick. We can't wait to get our new sofa delivered!

Buyer Beware: Our Ashley Furniture Chest Was Infested with Powder Post Beetles! We purchased a full bedroom suite from Ashley Furniture in Mesquite. Ten months later, we discovered the chest of drawers was infested with Powder Post Beetles—tiny insects that lie dormant in humid wood, then hatch and burrow through furniture, destroying it from the inside out. You can’t detect them at purchase. But once they emerge, the damage is extensive, irreversible, and won’t stop until they’re eradicated. Even worse, they can spread to other wooden items in your home. We sent Ashley a demand letter requesting a refund for the chest, its sales tax, and a fair portion of the delivery fee. We even offered to arrange pickup of the infested piece. That letter included our sales order and was sent certified mail, so we know it was received. We never heard a word back. No call. No letter. No acknowledgment. Nothing. These bugs aren’t exclusive to the Mesquite, TX store. A quick online search shows similar complaints tied to Ashley locations across the country. Sadly, this seems to be a recurring issue—and one they appear indifferent about. Bottom line: I’ll never purchase from Ashley again. Not just because they sold me bug-infested furniture, but because they refused to respond at all. Just terrible, all the way around. You've been warned. P.S. My wife said I did not convey how disgusting these bugs were. I'm not sure how to do that. Just know, we were all grossed out. P.S.S. If you're in the DFW Metroplex and dealing with Powder Post Beetles, Urban Tree Merchants in Arlington can handle it. Great folks, with the know-how. #AshleyFurnitureSucks #BuyerBeware #PowderPostBeetles #FurnitureInfestation #AshleyMesquite #AshleyFurniture #UrbanTreeMerchants #KillTheBugs #SupportLocal #SupportMomandPop

Daviance was very nice and not pushy at all He was there when we needed him and gave us space when we didn’t. Great and easy experience

Jeremie was soo helpful and knowledgeable. Juan was also very helpful and knowledgeable. Thank you!

Great salesman. No pressure. Easy application process. See Jeremie at the Town East location.

Good selection for this location. Not the most I have seen at other locations. Some offerings are over priced, but some deals to be had.

All good! Very helpful people:)

We bought a recliner from a sales associate named Chris at the Mesquite location. He made a mistake and submitted the wrong color and once it was delivered to our house we called him back and he said he would not give us any refund or store credit for his own mistake. Terrible customer service

Was waiting on others at same but was very nice.

Polite, friendly, professional but never pushy. Very good experience.

Great selection of top quality furniture for your home. Service was great and they worked hard to make sure I got the best deal for the sofa I wanted to purchase. Highly recommend.

If I could give 0 stars, I would I am writing to express my profound disappointment and outrage regarding the extremely bad experience I endured at your furniture store, directly attributable to the actions of Cody Lee, who I understand to be a manager. Mr. Lee's behavior was not only unprofessional but frankly, insulting. To repeatedly alter the pricing for the same item within the same interaction, and then respond with a flippant "and I’m changing it for a 3rd time" when questioned, is an utterly disrespectful way to treat a customer. This conduct is unacceptable and made me feel completely disrespected. As a direct result of Cody Lee's unprofessionalism and the shocking pricing discrepancies, I immediately left your establishment. Let me be clear: this kind of experience will unequivocally drive business away. I will be following up with the manager I previously spoke with, and I fully intend to escalate this matter to corporate. This level of unprofessionalism simply cannot be tolerated.

Kris summers was great and gave me one heck of a deal that I went back and made another purchase the same day for my mother D. Acey

Great people and product!

Our representative was attentive and extremely helpful

Very pleased with my furniture purchasing experience. Kris and the management team was a delightful group of friendly and courteous people to deal with. I highly recommend Ashley's as we have bought from them for several years.

Chris Summers was very kind and very patient helping me put together a sectional that will fit my apartment. TY!!

Had a great experience

Salesperson was very friendly and helpful when finding specifically what we needed.

Always a pleasure. Smooth transactions and helpful people.

Kris is a wonderful salesperson he is knowledgeable and very helpful

I don't usually leave bad reviews but this place deserves it. I would not recommend buying furniture from this company- the customer service process is TERRIBLE. My mother, who is a senior citizen, ordered a recliner from this store and hasn't been able to get the leg rest to go down easily like it should. It's been sitting like this in her living room for over 2 weeks now. We have both called numerous times to get things straightened out and have sat on hold for long periods of time and each time we call, it's like starting over at zero. They have asked her for photographs to be sent in and she isn't the best with email & iphones so I've sent the pictures in for her and never heard back from anyone. I've called to explain the situation and still haven't gotten anywhere. I've left my number with 2 different reps AND STILL NEVER RECEIVED A CALLBACK!!!! I can't believe they have a 4.5 Google rating. The yelp review is 2.2 which is way more accurate. All they care about are sales. P.S - If anyone from Ashley's sees this review- please don't leave a reply on here acting like you're going to look into things and do something about it because you know your'e just trying to save face

Great, Abram was a wonderful salesman.

Kenmaraycha , was super great.

Our sales associate David was wonderful. Very helpful in assisting us with finding the right furniture for our home .

David provided excellent service. He used ChatGPT to virtually stage a room that guided the decision for which color chair and loveseat to buy. Great inventory knowledge too!

People are nice but you're better off ordering online. Rosa and Jose price matched what I wanted because the furniture is cheaper online, but on delivery day some issues came up and I didn't get my purple mattress. I ended up getting a refund and have the option to reorder online..but now the mattress cover I bought in order to get mattress protection is void. So I bought a cover I didn't want just for the warranty, all for nothing. They are firm on no refunds of course. So frustrating! I regret going in store. Love the bed set I got from here, and again nice people, but just order online... In response to the reply... I called the number provided, it didn't help because the company is not interested in resolving this issue. I spent thousands of dollars on ashley furniture, but can't get a refund on 60 to 70 dollars? And from a mistake that wasn't my fault!

Top notch service! Great selection!

(Translated by Google) Everything was great, Abram was very kind and helpful!!! (Original) Todo muy bien Abram fue muy amable y de mucha ayuda !!!

Abram was outstanding and was very patient, went above and beyond for us, super friendly and helped us after looking at many different pieces. We appreciated his time and we know we made the best decision for our family. Thank you. Highly recommend seeing him. Went with this beautiful couch it has the stain guard, and if you puncture it, it fixes right away.

Salesman was very polite and professional.

Excellent customer service - accommodating and patience with customer indecisiveness.

It was amazing

Great customer service, very knowledgeable employee. Great attitude and friendly.

(Translated by Google) Very good service from Abram, the young man who helped me. The furniture was very nice and very good. (Original) Muy buena atención, por parte de abram el joven que me atendió, muy buenos muebles y muy bonitos.

We have been buying our furniture at Ashley for almost 2 decades. Great quality. We got a sweet deal on Memorial Day sale. Our sales person, Nikki, was just amazing!

Nikki (Sales person) was very kind, patient and just awesome!

Our salesman Chris was great

We had an amazing experience at Ashley Furniture, thanks to Rosa! She went above and beyond her job requirements, ensuring we fully understood our purchase. Her knowledge and ability to explain everything clearly made the process smooth and stress-free. If you're looking for great service, Rosa is the one to ask for!

It was a very enjoyable experience and Abram Martinez was so helpful and knowledgeable about the merit of the furniture!

My husband and I had a great experience at Ashley’s Furniture. Our sales person Jeremy was excellent, very professional, knowledgeable, and helpful. Jeremy‘s Customer Service was on point!!

Great experience and ease working with our sales associate Steven Davis. No pressure and great service. Quality furniture

I got the best deal associate was very helpful thank you

Good customer service 👍

Freddie was awesome!! I told him what I wanted and Where I was gonna to use it and how I was going to set it up and he had me draw the room and placement of the furniture so he could visualize my space, he made some grate suggestions and I loved his ideas. He was an awesome sales person and he knew his stuff.!!!!! I will come back again and ask for Freddie 😉

Unprofessional service experienced with not just the salesman but also the manager himself. I love the product I purchased but this location really needs some BASIC customer service skills. Quick to sell but after that they didnt even care. The only 1 person that had manners and respect was Bill (I think that was his name), he loaded the item. He was working alone and not a single employee or the so called manager were able to assist him with anything so our handyman had to help him load the table as this was clearly not a 1 person job and no one else wanted to assist. Bill made sure the table was locked and secured before placing it in the truck while the manager ignored the issue after hearing Bill tell him about it.

My sales rep was knowedgeable, professional and friendly. He provided an exceptional shopping experience. Thank you Steve.

At first my experience with Ashley's furniture store was pleasant. I went to the store to see if they had the bedroom suite that I wanted on display. They did not, but Kris Summers was nice and helped us look at the over all cost, plus showed us new mattresses, as we getting a larger bed. That experience was very good. We weren't quite ready to pull the trigger and make that large purchase quite yet. I went back to the store to make the order, and unfortunately Kris wasn't there to help out. I was able to get my bedroom suite ordered;however, I repeatedly had to ask about the discounts that were supposed to be applied to my order. I had to ask at least 3 different times, and as I was reviewing the final order, I noticed that they still hadn't been applied. So I had to wait another 15 minutes for them to go back through and add the discounts. This was annoying, but I could tolerate it. Moving forward to the delivery. They delivered my mattress and bed frame. After installing the bedframe, they noted there we no slats. The delivery guy, Craig helped and reached out to the store and explained the problem. Originally he tried really hard to help me keep the bed in my home, however his boss told him he had to load the bedframe back up and take it back to the warehouse. He explained that I did not want that and they could just deliver the slats the next day. That's when they said something about the bedframe/slats not being in stock and that he had to bring the bedframe back. Craig was the one that told me to reach back out to Ashley furniture, and let me tell you, I am glad he did. Otherwise I would still be waiting in limbo. I called Ashley furniture and after taking 5 minutes to get pass their AI chat bot and finally talking to a person, I was told that the slats for my bedframe had been discontinued and I will need to pick a new bed frame. At this point, I am beyond frustrated. (I spent months looking for the bedroom suite that I wanted, and literally had it saved to my web browser for 7 months before I saved enough money to buy it). I explained that's not an option for me, I either want this bedroom suite or to return everything back and get my money back. At this time they connected me with an in-store assistant manager. I believe his name was Jeremy. He explained once again that the slats had been discontinued and that I will need to pick a new bedframe. I asked if we could not just take slats from a different bedframe and add them to the bed that I bought. He explained that it would void the 1 year warranty. I told him that I would be okay with, can we do that. He said that he would have to look to see if this can be done, but would call me back later in the day. He never called me back, so at 6pm that evening I reached back out - another 5 minutes getting through the stupid AI bot to talk to a real person. They couldn't get through to someone at the store, and said that they will leave a message and that they should reach out this evening before they close. They never reached out. I gave them a full 24 hours to reach out, they never did. I called support again. Another 5 minutes with the AI bot trying to get to a real person. Shawn was super polite and said that he will reach out again to the store and that he saw on his end where I have reached out two previous times to be put in contact with a manager. He explained that he is putting another message through to have a manager call me back, but at this point it may be better for me to go to the actual store. I live 25 minute from the actual store and work overnights So I currently will not be able to make it to the store until Monday afternoon. They still have not reached back out to me to help fix this. So my bedframe is just in limbo. Ashley Furniture store in Mesquite Texas, is a joke. If you want a good experience and good customer service spend your money somewhere else.

Carlos was absolutely amazing!!! Thank you.

(Translated by Google) Kris was very patient with us. We stayed long after closing time, and he never rushed us. Thank you so much for the great work. Excellent prices. (Original) Kris fue muy paciente con nosotros, nos quedamos mucho rato aún después de que cerraron y el nunca nos apresuró. Muchas gracias por el buen trabajo, precios excelentes

Freddie was great and knowledgeable. Seamless experience and I left feeling good about my purchase.

Freddie was a great salesman. Was a very good experience for me and my husband. No pressure.

Stephen was great and ensured quick delivery!! I’ll be back

I had a great experience. I went in a couple of times to look at the items that I wanted to purchase. My salesperson CT was very knowledgeable and worked hard to get me the deal that I was looking for. I would definitely purchase from them again.

The young man that help me was awesome he help me find the best bed for my back issues and I really appreciate everyone that help me with my needs great experience.

Customer service was great and buying process was quick and easy! Prices are great also

David was attentive to our needs, and listened to what my husband and I wanted. We were happy with the service we received. He went above and beyond to make sure we left satisfied with our purchases. #AshelyInMesquite

The salesman that helped us was Stephen he was phenomenal very very helpful great customer service. He wasn’t trying to rush us, I loved that, he let us take our time and we left happy new customers. We get our furniture Saturday:)

(Translated by Google) good service (Original) buen servisio

Excellent service

Beware of anything you buy from this location. One of the items I purchased from this location arrived damaged. When I reported it to CS they happily scheduled a date for a replacement. We took time off work and then they called the day of and wanted to schedule again twice? Obviously their operations are very un-organized to say the least and at the CUSTMERS expense! And then refuse to have it returned and get a refund! VERY UNPROFFESIONAL & UNETHICAL business practice acts! Plenty of other furniture stores around!

(Translated by Google) Excellent (Original) Exelent

Great experience, thank you CT.

I found what I needed at a great price.

Stephen was very courteous, professional and helpful. We’ve always shopped Ashley Furniture and will continue.

Rosa was very helpful

The salesperson Freddie Parks was very professional and helpful.

Kris was very helpful.

Thank you so much thank you for giving me a good experience delivering the dresser on the day that was promised

I was ready to give up on Ashley Furniture after a terrible experience with a warranty issue on a previous purchase several years ago. However, Kris at the Mesquite, TX store completely turned things around. From the moment I walked in, he listened to my concerns, made me feel valued, and patiently helped me choose the perfect furniture. Kris was professional, personable, and made sure I had a great experience—something I hadn’t received before. Thanks to his exceptional service, I’m now a satisfied customer again. I’ll definitely be back!

David hooked me up :)

This was the best experience. My sales lady was exceptionally knowledgeable and kind

I had the opportunity to visit this location today 4/19/2025! Let me just say the customer service is exceptional and most importantly they get you take care of ! Thank you Juan in Acima leasing and thank you Kris you both made my visit easy !!! Kris answered all my questions when it came to picking the right mattress in my budget and Juan was so helpful from start to finish on my financing !!! I can’t wait for my delivery 4/23/25 ! King size bed loading !!! Thank you soooo much guys !!!

(Translated by Google) Very professional, friendly, excellent treatment (Original) Trato muy profesional amable excelente

Great place and good service

David was extremely helpful after having issues with your website declining the order twice with no explanation.

Great. On time and professional. Thumbs up.

(Translated by Google) Carlos is fantastic (Original) Carlos es fantástico

Stephen was extremely knowledgeable friendly.. He quickly greeted us but realized that we'd prefer to be left alone at first and then offered his expertise once requested. His professionalism was appreciated and I look forward to buying additional pieces from him later.

GREAT

David was amazing! Got us in and out.

Okay so they push the warranty on your purchase but warranty department is awful. They'll do everything they can to avoid you using it. Takes weeks for them to come out and fix something. There techs aren't profesional installers. Be advised they use 3rd parties to deliver and install furniture. However mine was never properly installed and I didn't realize that until it was too late. Now it's on me because the time frame to make a claim has past and there is no accountability from rooms to go for hiring non profesionals to do the installing. I've bought so many items from here and now im never doing business with Rroms to go again. I'll be doing my furniture shopping at Ashley's and Nebraska Furniture Mart from here on out. Don't waste your money on warranty. It's a scam. Your furniture isn't being assembled properly. These are random 3rd party people doing the assembly and delivery.

Carlos was amazing sales rep!!

Kris was a great salesman! Helped us in purchasing our new living room furniture. Super nice guy!!

Thank you !!

This young man was outstanding he truly was willing to assist me and made sure I was completely happy with my choices then if it was any thing that he thought that I was unhappy with he would take me to something that I might like…and it did what really stood out with me how mannerable he and his manger were also when it came down to all the paperwork about payments , rental agreement he explained in such detail that a child understand it until I had no questions this young did an amazing job

Great Customer Service from all who I came in contact with but the fact that all my furniture has not been delivered and I still don't have a ETA. The rep has not called me back to let me know when my furniture will be delivered and that is very annoying to me

Manager jeremie and sales rep CT , great customer service, very knowledgeable, and professional

Very professional and well proves items

Charles was great! He took his time and answered all our questions and more. The wife and I really appreciated the effort and beyond for his knowledge as a salesman. Thank you sir!

Salesman was great, but please give people an opportunity to browse and discuss a major purchase without constant interruption. We were greeted at the door and around every corner by different people to the point of annoyance. We stated we were looking at living room furniture with the intent to buy. We were given a presentation about mattresses by two different individuals after stating that we are looking at furniture for our living room. Our desire of which room we were shopping for at each individual introduction. Similar to the constant text messages to respond to surveys. Please do not "ding" our salesman as a result of this review as he did a great job representing your products. We, like most people, do not enjoy a high pressure sales environment.

I got excellent service by Courtney! Great service, great price and quick delivery scheduled!! Thanks again!

Kris had wonderful customer service. I had a previous bad experience at this store but he made sure this time was different. And it was! He should be his boss’s boss to be honest.

I have to say I went to 5 different furniture stores looking for my sectional and when I arrived to the ASHLEY in mesquite STEPHEN DAVIS helped us, and listened to what I really wanted and he found the perfect combination, color and price.He truly is an asset to this store, THANK YOU!very happy customer ☺️

It was an absolutely amazing experience with the staff at Ashley

We ordered a mattress and base for a bed on Black Friday, November 2024. We had to wait several weeks for them to deliver the mattress separately from the base. The delivery guys knocked over everything off our dresser and messed up papers we had organized then scraped and dented my wall. We have called the store, store manager, regional & district managers. We have spoken with Jazmine the store manager, Cruz Sanchez and others in management and customer service multiple times and now Keawanda in customer service (we have a list). They said they had a $100 check they were sending then said call customer service. Customer Service says the check was cancelled and it is the store's responsibility. The store says it's customer service's responsibility We keep get bounced back and forth calling and going in person most act nice but no action .It has been 5 months and our wall is still not fixed and no compensation for the damage. This is ridiculous! We are ready to return everything and shop elsewhere. Maybe we need to get an attorney involved. Also, we have excellent credit, but read the fine print on 0% offers.

Awesome presentation and excellent customer service

Customer service was great. Very informative, yet the sales person gave us our space as we shopped around. The check out process went smooth & quick. Great experience.

My experience was wonderful. I was shopping for several different rooms and Jereme was very patient with me. I found what I was looking for and completing the purchase was fast and easy. I will definitely be a repeat customer!

Yazmin and especially Kenny were so great! Super sweet and informative. I love this location! Don’t go to Plano! They gave me a horrible experience! Come HERE! Ask for Kenny. So happy with my purchase and experience

Freddie was very nice. The only thing I'm not happy with is that I had no idea I was paying almost 700.00 for the protection plan, had I known that I would have declined it. It's almost one fifth of the cost of my furniture. Not happy about that at all. I should have been told the cost before it was added...hopefully I'll be happy with my furniture

My fiancé and I had been looking around at mattresses for a long time since we needed a new one. We had visited Ashley multiple times to test out different ones they had on the floor as well as other furniture stores. Ashley had a great deal going on and we ultimately decided to get a TempurPedic mattress. Only negative thing I have to say about this location is the lack of help from staff. Each time we would visit someone would greet us at the door and tell us they would come find us and see what deal we could make yet never comes to find us and is never seen again after that. When we bought our mattress we went and found a man named Jereme and he was wonderful and had a wonderful vibe and amazing energy. This Ashley location could do better with customer/employee engagement but otherwise all around great experience and ended up with a much better mattress in the long run at a great price.

Great customer service by David and staff they made it quick and easy great job guys

Freddie took very good care of my aunt. He's very professional and we will visit soon.

Great experience. Joe was very helpful and understanding.

Stephen was very professional. He worked diligent with us

(Translated by Google) More than satisfied, excellent treatment, very professional and above all the human warmth, thanks to David and his manager who made my purchase a success, God bless you always. (Original) Mas que satisfecho, exelente trato muy profecinales y sobre todo el calor humano gracias ah david y asu manager que me isieron que mi compra tubiera exito, dios me los bendiga sienpre

Stephen was a great salesman and worked with Progressive Leasing for 45 minutes to get their error resolved. Nothing was getting resolved and he suggested a different leasing company. Application process was quick and easy and the sale was completed as we wanted. Can’t wait to get the reclining sofa in the den next week!!

The salesman who helped us find a good mattress on a small budget, is an excellent, knowledgeable salesman. Will recommend.

We came to the store, bought the furniture. Should be an easy process, but if the sales guy doesnt input your address correctly, then things go wrong. I dont remember if I told him what my address was verbally or he inputted the information off my license. In the end my address was incorrect, off by one number. Here is where the problem comes in. They have a phone number on their business card and website, but everything is automated. I tried emailing the sales person, but they are already on to the next sale. They text you about when to deliver it relentlessly, then you go through the process and that is when the confirmation had my address and that is when I noticed it was incorrect. I literally spent all day trying to get my address changed, and someone that I was chatting with online, said I had to come back to the store to change it. At this point Im thinking of cancelling my order and really giving them a bad review. After finally getting a hold of someone, they were able to get my address fixed. If I were to recommend one thing, if you have a phone number at the store, have an option to speak with someone. This is a bad problem to have.

Plenty of variety and inventory. Staff was amazing and friendly. Gina took great care of my needs and offered very good suggestions and helped me save money.

Freddie Parks is a great Salesperson. He explained everything to us, and walked us through the whole process. It was a pleasure to have a salesman who didn't pressure me, but explained everything. He is a great asset to your team.

The sales man was very helpful in every way. Explained the finance options in detail

Very kind & helpful

Salesman Stephen Davis took his time and showed us what we wanted and explained the product. He tried to get us the best deal with our coupons or the sale price. Did a great job for us.

Luis and Gina were so wonderful to us! They took their time to answer all our questions and doubts. They went out their way to find the right furniture that we wanted and that fit the style we were looking for. The process for the finance was also painless and quick. They made us feel welcomed and we would come by again to fulfill our furniture needs.

We were very happy, with what we picked out , our salesperson Stephen was great to work with. He answered every question and made great recommendations and helped set up our delivery dates.

Jeremiah was a fantastic sales man, friendly, knowledgeable. Great to deal with

Sales lady was wonderful. She made a world of difference. Will do business with Ashley's because of the great service.

Great job! Jeremie Magee was professional, and made our buying experience a pleasurable one!

Great experience with Carlos

I appreciated no pressure sales from Jeremie Magee. He kept it simple I and didn't waste my time. Very Kind man.

Sara was great in helping me find the right furniture. I would recommend them and especially Sara Lott!!

Sale person was great. She knew her products. I would recommend her and the company to everyone. Ashley's has everything you need for your home. Thanks everyone.

Everything about our experience at Ashley HomeStore was five-star. We were shopping for a bedroom dresser, and rep Carlos Alvarado was quickly able to take us to options on the floor that fit our style and price range. The delivery process was very smooth, including regular text updates on expected arrival. The installation crew was right on time and careful not to break anything while navigating the dresser into the bedroom. This was our first time shopping at Ashley and it will be our first stop next time we need home furnishings.

(Translated by Google) They served us excellently and the salesperson who helped us explained things very well. 👍🏼 (Original) Nos atendieron excelente y el vendedor que nos atendió nos explicó muy bien. 👍🏼

Excellent! Thank you Gina 😊

CT is a fantastic salesman. I highly recommend anyone who needs furniture to ask for him by name. He's family now!

Jonathan was very friendly and helpful. He made the entire process for what I was special looking for hassle free.

The experience and relationship I had for just one day visit was very commendable. They should keep up. Promise to come back.

Ask for Carlos! He’s so helpful and recommends the best pieces of furniture with a smooth buying process, we love the couch he helped us pick out! Thank you Carlos!

Eddie I think was his name was really helpful with me and my wife!!…I appreciate him working with us and getting us started it was a pleasure to work with him Thanks so much my wife is happy with our order

Outstanding customer service by Jeremy @ the store in Mesquite!! Thank you sir

I had a very great experience at Ashley's today. They really went above and beyond for me to get everything I was looking for. The manager and Freddie Parks assisted us and always provided top notch customer service. Thank you 😊

My salesmn Freddie Parks was amazing he knew exactly what I wanted and he helped me find it . I’m very pleased with my purchase. Ashly Furniture has beautiful furniture. So if you need any new furniture in the Mesquite Texas area ask for Freddie . Thank you so much .

Star service from Rosa. Great experience purchasing a new bedroom and mattress.Will recommend to friends and family. Thank you!

Stephen Davis was a Great Salesman. A professional and helpful young man. Thank you, Stephen.

Excellent!

Freddie was very professional and took the time to help me find the furniture that I really wanted and he also took the time to show me how it would fit in my living room. I will be back again.

Steve and Jose made a great team in helping us with our decision of buying a new bedroom. They were patient, kind and very resourceful

We were helped my Jeremy and he did a fantastic job explaining to us the differences and benefits of various mattresses. He took his time and made sure we found the right one. We would not have purchased if it wasn’t for him. He did an excellent job !

Great buying experience today at Ashely store. The sales person (David) was fenomenal, patiently showing us multiple options and answearing our questions.

The store is clean and the service before purchase is good. They promised whenever I go to pick up my purchase, they will have the worker to help loading to my truck. But after I purchase and go to pick up my order, they just responded no workers are available to help me so I have to do it all by myself.

Had a great experience with the team yesterday I found my bed for my new place. Thanks for all your help David you did an amazing job. Also want to shout out Juan with acima he helped me out as well get approved. Thanks to the both of yall for being patient with me I really appreciated it!!!!

Good items I love them

Great experience and service, they were all very helpful and he worked over and beyond to get me the bedroom set I wanted, I even offered to change and he was like no I want you to leave satisfied with what you truly want.

I think we found the perfect sectional for us and our pets. David was excellent in helping us through the process!

Furniture pricing was fair. Delivery charge was a little high. Value of the warranty yet to be determined. Rosa was very helpful.

Everyone was very helpful got the couch I wanted as well thank you

(Translated by Google) Very nice attention 🥰 (Original) Muy linda atención 🥰

My experience shopping at Ashley was professional, hassle free, and pleasant. I enjoyable the purchasing you process. Thank you.

One name and one name only. Elizebeth. That was our sales person. She was soooo patient with me. And answered every question that I had. She made sure I left happy and with the couch that I wanted! without an insane price tag….

Stephen was extremely helpful and patient. Excellent service. Merchandise is beautiful

Mrs.Sara was Extremely Excellent.she Get’s A Five Star ⭐️

Great customer service……!!!

Elizabeth was very helpful and supported us in just the right way throughout our shopping visit. We didn’t expect to purchase today however Elizabeth led is to just the right recliner. What a pleasant experience!

The employee who helped me find exactly what I was looking for was kind and knowledgeable. He listened to me ramble on about random stuff while we were looking at various piecs of furniture as I tend to talk a lot when I'm nervous. Joe was amazing and the experience was as well!! I plan to buy a new couch from them in the coming month, even! Thank you Joe, and thank you Ashley Furniture for the experience!

Joe Nerio was exceptional! He was patient, informed about the different options, etc., until we decided on the perfect recliner couch. Thanks Joe.

We are looking to purchase a new mattress. Not today, but soon. We were being helped by a nice salesperson for at least 30 minutes this morning, then her manager came along and hijacked her entire sales pitch. By the time we left (2 hours later) we were so confused by all the beds he showed us and all the data he dumped on us! I know they want to make a sell, but she was doing just fine. Back off, dude. You may have cost her a commission.

Great Customer Service !!!

Great customer service Love my sofa

David in mesquite went way and beyond hooked us up !!!!

Jeremie was very helpful and knowledgeable about the products. Would definitely recommend this place and him.

Great customer service

It was a great experience the communication was there the price was affordable. I can't wait to get all my furnitures

Sarah was very informative and friendly I would do business with her again anytime thank you

Very friendly and very helpful staff. 100% would come back!

Great furniture,high quality products 😁

My salesman was amazing. He helped me with my selection. He helped me to get the lowest price I could get it was all around. Nice guy. But when it came to me trying to return the mattress cover I was informed that they did not do returns on mattress covers, but that was not disclosed to me at the time of purchase. I had to call the home office and they worked it out and provided a credit…

Came when they said they would and put the beds together really fast and efficiently! Thank you!

Everyone was very nice freddy amd Amilcor were great.

Excellent customer service from David and the manager Jose. I will definitely keep coming back for my future purchases.

Happy with their service. They helped me add an assembly on an office desk I wanted to order. The communication and delivery was very smooth and everyone has been very helpful.

Wide selection of loveseats. Unfortunately they did not have the one we wanted in the store. We placed an order anyway. Good price

Stephen was our salesman and he was very knowledgeable. He explained everything in detail about the living room sets we were interested in. First time buying at Ashley furniture and we were happy with our purchase

I did NOT have a good experience with Ashley Furniture. I opted to pick up my items instead of delivery and it was HORRIBLE. Lady at your distribution store in Forth Worth was extremely unprofessional and should be fired. Luckily Courtney was able to assist me and had my chairs delivered. Courtney was amazing. I will not be shopping from Ashley ever again. Thank you Courtney for all your wonderful help.

Experience was awesome ! Joe was thorough , professional and PATIENT ! I was there a long time going back and forth trying to make decisions . Joe answered any questioned I had and did not make me feel like I needed to rush . Great buying experience . Hopefully the delivery experience will be just as enjoyable

Best experience ever i went from another store having the worst experience to coming here and leaving happy with everything! Coming back here for sure

Joe was really helpful and helped me find the best deal.

My husband and I were shopping around for furniture and we found just what we wanted at Ashley Furniture . The color of the leather sofa, loveseat and chair. They price matched and the manager worked wonders wow were we satisfied.

Let’s start with the entrance. Although this might not necessarily be owned by Ashley it reflects badly to have a poorly lit entrance. We weren’t sure if the store was opened at first. We were greeted just after we opened the door and walked in the store. We knew what we were looking for when we arrived. The salesperson led us to the piece of furniture we requested. Fortunately they price matched the online store price and we purchased after the wife and I discussed.

The customer service here was great and they honored all of the prices. I will continue to shop at Ashley in the future!

I went to the store on two different occasions and dealt with two different salesmen. One was pretty good the other was pretty mediocre but the manager was awesome! Wish I could remember her name now.

Courtney was very helpful and easy to deal with. The process was smooth and fast.

Shamelle Smith greeted me with a smile and had great knowledge about the chair I was buying. Thank you, Shamelle and Ashley Homestore.

This store was super helpful and provided great insight on their inventory.

Elizabeth was so friendly, informative and patient with us. Her suggestions were very helpful and very well thought out. We were so glad that she was our sales person, and it was such an easy process. I still have a couple of items to purchase and I look forward to working with her again. Thank you Elizabeth, you are most appreciated!

Elisabeth made my furniture shopping experience wonderful. The sofa I picked out was much larger than I anticipate so we were able to pivot to pick out a sectional and table console that fit my needs! Thank you again for your help

We knew what we were looking for so as soon as we walked in, we were greeted by Elizabeth and helped to immediately. We purchased what we were looking for and we’re in and out in about 30 minutes. A great experience.

Jermaie Magee was terrific he exceeded his expectations of making sure my visit was successful and pleasant He even helped me with varies pieces that I was shopping for to make sure I left as a happy and satisfied customer WAY TO GO JERMAIE 🤩🤩🤩🤩

Joe the sales man was amazing helping us with our purchase

David is THE guy! My fiancé and I are first time homebuyers and David was very transparent with pricing and making sure we were comfortable with our decisions and choices! He definitely needs a promotion for the AMAZING customer service and transparency! I would definitely recommend him to my friends and family as well as go back to him for any other furniture needs!

Amazing selections and Freddie gave us a good sales experience!

Brandon Ramsey helped us out and was a great, down to earth associate. We had a mess up on my order, and he got it all fixed at no cost! Come here for your furniture!

My overall experience was great 👍 sales man very good polite and most helpful and patient. Wonderful young man.

Very easy to work with! Love my new furniture.

David was very helpful and friendly.

Absolutely terrible customer service, I purchased a mattress and 4 pillows 2 months ago I got the mattress the next week but 4 pillows take over 2 months. I got constant calls from corporate stating that the pillows were ready for pick up just to have the store Manger (Jose V.) Tell me they were not there. Went in today to get threatened to have the police called on me for checking where my order was....

The greatest experience l had in years. THUMPS UP ASHLEY STORE

Absolutely horrible and inconsiderate. I never received the bed that I purchased, along with the night stand dresser and mirror. They delayed the delivery twice and then cancelled it on the day of delivery and I never got my refund, I’m still waiting. I purchased this on November 12th. Many customer service agents have said that it would take 1-3 business days or 3-5 business days. Now they are saying 7-10 business days to process it back to my account and they have not even closed the ticket. If they did not have the merchandise why would they sell it to me? I will never shop with them again and I hope this company fails.

We are very happy with our purchases. Brandon is helpful and patient in helping us find what we were looking for. Thank you for that Brandon! 🙏 We love that are getting everything delivered at the same time like we wanted.

Bought a great looking recliner and employee was incredibly helpful and knowledgeable! Would definitely purchase future furniture from Ashley with a sales staff like this lady! Thanks again

Very helpful workers... great customer service!

Brandon Ramsey and the team were great. They weren’t pushy and let me peruse the store before I made my selections. Thanks!

They were very easy to work with and very cooperative on the price of the dining chairs that I desired.

Hassan was very helpful before and during our visit. Kudos to Hassan. Beautiful showroom. We’ll be back.

Stephen was helpful and great service in

Yes it was a wonderful and well spent hours in your store. David (Kawika), helped us tremendously and very professionally, through out our time there. We secretly came to purchase a Christmas gift for my sister (who was also there) which made it hard to do but Kawika (David) helped us purchase what she wanted without her knowing. (That was fun) Thank you David and thanks for making us love temperpedic beds all over again (so cool, literally). Happy Holidays y’all. 🌺aloha

Joe was very helpful and did an excellent job getting us the best deal possible. He went above and beyond to make sure we knew our options and that we understood our extended protection plan. We will definitely come back and purchase more furniture from here in the future!

We had an excellent experience buying our furniture here. Elizabeth Pena was amazing, and went above and beyond to help us!

The sales guy was great

Great help!

If you were going to deal with Ashely furniture, this is the only store to go through. My salesman wias Stevephen when Ashley was refusing to deliver my furniture because they drive around in 18 wheelers only and they said they couldn’t come down my driveway. I called Stevephen him and his manager made arrangements for another gentleman to pick it up and deliver it to me absolutely the greatest experience I had with them after two days of breaking down crying upset because I had no furniture in the house. Stevephen and his manager took care of me. I wouldn’t go nowhere else. I will do all of my furniture shopping from here. Only the one in Mesquite Town East.

The staff members we saw were friendly and helpful and the store has a lot of nice furniture options. Got the best deal.

I came out with literally everything I needed. Stephen Davis was very patient and helpful with my purchase.

we found what we were looking for the nuvella high performance fabric sectional sofa due to its durable easy cleaning fabric since we are about to have a walking toddler soon and wanted something to withhold that. Elizabeth Pena helped us out all through the process she was very kind informative and helpful, cant wait till my nee sectional arrives home. Thank you!!!

Brandon R. Was an amazing helper and answered every question that we had about the product that made us confident enough to buy on the spot! Will be back soon!

Our sales rep at Ashley’s was amazing patient and so helpful. We love our furniture!

Had a great experience and got our dream couch!!! Mr. Ramsey was great at the Mesquite location, he is honest and saw what we truly desired and guided us to what fit our needs and desires the best. Can not recommend him enough! If you are ever hesitant, go to Mr. Ramsey for questions and he will hear out your needs and give you the best fits for you. Great service!

Really liked the selection. Also my salesman, Joe was very helpful and not pushy.

We were greeted promptly and friendly by our salesperson. Joe was very knowledgeable and helpful in every part of my first shopping at Ashley Furniture in Mesquite Tx . Joe has a first class customer service attitude, no pushiness or pressure and he presented himself as happy in his work . Well done Ashley on a great Team member!!!

(Translated by Google) Kind attention (Original) Amable atención

(Translated by Google) The person who helped me demonstrated excellent professionalism and resolved all my concerns. (Original) La persona que me antendio demostró excelente profesionalismo y me resolvió todas mis inquietudes

My experience at this store was highly disappointing. I’ve worked in customer service for years and understand the importance of treating customers with respect, which was sorely lacking here. From the moment I walked in, I was met with unpleasant attitudes and unhelpful behavior. When I tried to exchange a sofa that didn’t fit my space, despite customer service confirming the exchange was approved, the store staff were dismissive and unwilling to assist. They insisted I call customer service again, even though the necessary notes were already on their system. During my visit, I felt judged and unwelcome, particularly as I navigated the process with my autistic son, who was calmly exploring the space. The lack of empathy and the dismissive demeanor of the staff made an already stressful situation worse. Despite patiently waiting for assistance after selecting a replacement, I was ignored and treated as though I were a burden. This experience made it clear that the store prioritizes convenience for its employees over customer satisfaction. I hope they reconsider how they treat their customers, as this level of service is unacceptable for anyone spending their hard-earned money.

Shamelle was AMAZING. If I could give her 100 ⭐️ I would.

A fantastic experience at this store! Brittany H. made the entire process so smooth and easy. She was extremely knowledgeable, listened to what I wanted, gave me multiple options to look at and recommended some great options. After having some time to explore other options and discuss with my husband what we’d like we ended up pulling the trigger on several pieces and got a great deal!

Love the furniture

Always so helpful and fast! The quality of my furniture is amazing and we will continue to come back over and over again.

Excellent the patience and time the sales lad took with me was awesome.

Salesperson took the time to make sure we got the best value in our price range.

Joe was friendly, knowledgeable, and not a pushy salesman. We left with the perfect couch!

Charles (CT) and Jose gave me a wonderful Ashley experience. I didn't feel rushed nor did I feel pressured into a purchase and I was allowed room to make an informed decision based on my availability of space regardless of the price tag.

(Translated by Google) I had an excellent salesperson. She was very patient in showing me and explaining everything I needed to know to make my purchase. Thanks Elizabeth! (Original) Me toco una excelente vendedora, Ella tuvo mucha paciencia en mostrarme y explicarme todo lo que necesitaba saber para realizar mi compra. Gracias Elizabeth!

My experience with Ashley was awesome! They made sure I found exactly what I needed and at a great price! And she also made me very comfortable as well!

Brittney is a fantastic customer service person great job. I will be sending other her way

Excellent experience and service with Joe Nerio and José Villafana, they resolved all my doubts, I bought a mattress, they have good quality furniture and good prices, I recommend it this furniture 100%

Great customer service and we found what we were looking for in addition to items that were not the purpose of the visit. Brandon and Management were very helpful and worked diligently to make sure we got what we wanted.

People you must come to Ashley’s they have great customer service. I had a great experience. I definitely recommend this place.

Excellent service

The sales person Steve was awesome and patient with me. I love how the other associates welcome me as well. I am Glad I choose Ashley to furniture my home ☺️

Sales Rep was professional friendly and understanding and completely patient with us while making our decision

I just live the customer service that i recieve from the employees and I also love the sales that they have

Structuraly decent but leather is crap. We even got the Ashley Furniture warantee but they know their furniture is crap and don't cover leather wear. Be aware, their leather color will wear quickly and look like crap and they WILL NOT cover the poor quality of their leather. Buyer beware. We spent 11k 3 years ago and furniture already looks like crap and is embarrassing to have guest look at. Looking to sell all their crap furniture. Reply to this if you are interested in buying our crap Ashley Furniture. We want to go buy better quality furniture that looks good longer than after a couple of years. What a waste...

The experice had with Ashley Furnitire representative was very pleasant. The sale of the purchhase representative was very knowledgeable of the item I inqured. She was very knowledgeable I kind and cared about the service she provide. She provided great customer service

They will rip you off, do not trust the people that work there.

Currently they are trying to scam my grandparents . Now they are having to get a lawyer to sort things out. Careful with what they try to offer or you will be scammed . Than customer service has been rude . Rosa is the lady that “ helped them “ .

When i walked through the door, they did let me browse for a few minutes. Carlos came and greeted me. He was so nice and kind. He made my shopping so much easier. I had already picked something on line that i like and was able to get it for that price. I hope they realize what a wonderful employee that they have. Thank you Carlos for making my shopping experience pleasant

Very helpful and professional also very informative and pleasant

Very enjoyable experience. There was no pressure from sales staff & so many options to choose from. This was my 3rd time buying from them & I won’t hesitate to go back.

Very bad customer service.They never one to solve your problems in store always try to refer you to call corporate and corporate is worse.They say no refunds even if the items they brought were not the ones you ordered.The worse deliver and assembly team.They didn’t bring me what I ordered and when I asked them to come and fix it.They were a no show multiple times.This a very bad business I highly advise you take your money else where like Nebraska Furniture.DO NOT BUY FROM ASHLEYS.

I loved how easy and quick the whole process was. I want to praise my salesman Mr. Brandon Ramsey because of how patient he was answering all of my questions and going back and forth of me deciding between couches. Not once did I feel rushed or pressured to buy. If you see my history of reviews I didn’t have a great experience with another furniture store, but I 100% recommend this location, just make sure to ask for Brandon to have a smooth process.

Steven was very knowledgeable of the merchandise. He pointed out the pros and cons of each sofa that I was interested in. I would definitely recommend him to family and friends to do business with.

(Translated by Google) The seller's kindness was excellent, so I don't feel satisfied paying $400 shipping dollars for a large purchase. (Original) La amabilidad del vendedor fue excelente en lo que no me siento satisfecho en pagar 400$ dólares de envío haciendo una compra grande

Overall experience was good. Our sales person Joe went over and beyond.

Good prices and lots of selections on furniture. I would highly recommend.

Horrible service. Scheduled delivery for today and turns out my “fulfillment” wasn’t routed. I was refunded my delivery charge and now having to pick up all the way in forth worth. I’ll never purchase from Ashley’s again. Their customer service is horrible. Products are of very cheap quality spending almost 2k you’d expect a great quality product but that’s a big NO. Don’t waste your time at the mesquite location take your service to Nebraska furniture mart honestly.

I had a sofa that was out of warranty and I needed a recline switch. They were able to help me find the part and order it. They were very helpful and professional.

Profesional and in and out in no time Carlos was Awesome and very helpful.

Horrible experience. I will never patronize this particular store, ever again. I purchased 3 full bedroom sets, with matreses and box springs. I paid cash for all 3. The 1st one went well. The 2nd two together has been a complete nightmare. The sales person received the sales and went M.I.A., . Without notifying me of short pieces of furniture, they delivered to my home and I returned the entire order. The contacted me later and said everything was available and they will deliver again. The day before delivery I received a call saying, a piece of furniture is still unavailable. Being tired of the mess, I instructed them to bring my purchases. Customer appreciation and service was horrible.

Wonderful customer service.David was a gentleman and helped us with my purchases!!

Great

Never received our furniture been sleeping on the floor for 3 weeks no response at all filed 3 complaints via the BBB !!! Do not shop here.

The staff was understanding and very well knowledge, great experience

In the store everything was fine, but upon delivery they did not have the common sense to send the two purchases we made on the same day at the same time and they only sent the mattress without the foundation and nothing about the bedroom.

Great customer service!

Rosa was very helpful and we intend to deal with her again if we purchase other items.

(Translated by Google) Very Professional, Mr. Carlos, thank you very much for your attention and fantastic information about the merchandise we were looking for...very "satisfied" (Original) Muy Profesional el sr.Carlos muchas gracias por su atención y fantástico información sobre la mercancía que buscabamos..muy "satisfechos"

My experience was great my sales rep Brittany Hoffman was absolutely awesome she gave us a chance to tour the store found me and help me tremendously with what I came in for so glad I chose Ashley Furniture as my store for furniture!!! Loved the experience!!!

Joe Nerio was awesome. He took the time to explain the difference between each mattress I tried out. Very thorough and attentive!

Rosa Rivera was an outstanding representative of this Ashley store.

Brittany was very nice to work with. Knowledgeable and friendly. It was nice to negotiate and not have to get a managers approval.

Service was great and staff was well knowledgeable and helpful!!

I walked in and instantly greeted by Rosa a sal associate. I was looking for a particular bed. Rosa took her time showing me different styles of mattresses and frames. I didn’t feel rushed and she gave me time to look around before I decided. I did get what I was looking for and it was a very laid back experience. Thank you Rosa.

Had a great experience! My husband and I were greeted at the door, everyone was friendly. Michael B helped with our purchases, he was very helpful and answered all our questions. Micheal greatly appreciated!

Very friendly and helpful..Was able to purchase online price.

If I could give zero stars I would. My mom purchased a chair in 2020 and bought the warranty. The chair broke November of 2023. It is now September of 2024 and we cannot get a resolution to the chair. Ashley NEVER registered the warranty but took her money. Now we are going between Ashley and the warranty company because Ashley does not want to take responsibility for their mistake. DO NOT buy anything from especially a warranty. Your reply gets me nowhere. It is the same people I have been calling to resolve this problem!!!

I appreciate their Professionalism and friendliness in wanting to provide excellent customer service.

The staff was awesome.

The young lady was so great! She was knowledgeable of all Ashley’s products offered (ie protection plans, delivery options). We very much appreciated Ms. Shamelle Smith! We will be back to shop with you again. Cnt wait to our sectional arrives. I would say if you can already get approved via Ashley’s site it makes the process so much easier, plus we knew what sectional we wanted. My husband and I were in the store 15-20 mins. Again, thank you Ms. Smith! We purchased the Stupendous 3 piece sectional.

Good selection of merchandise. Brittany was very helpful. I would definitely recommend her.Also she was helpful but didn't pressure you an would answer any questions

Everyone there was super nice. I will be back when I need more furniture

What a great experience shopping yesterday! Michael was so nice and very helpful. He helped me find exactly what was looking for!

I had a great experience with Ashley Furniture in Town East of Mesquite. Instantly greeted coming in the door, this young lady named Mackenzie “Kenzie” was so friendly and helpful in just letting me search the entire store for the items I had in mind. I must have bothered that beautiful young lady about 7 or 8 times in my hour-and-a-half search of the entire store. Each time Mackenzie was so happy to assist me and answer my many questions, yet never being pushy or directing me to the store items she is probably supposed to feature. I did not buy that very day, and slept on it overnight. But that same afternoon I initially went there, Mackenzie gave me her contact information, which upon thinking of more questions I should have asked while there, I was able to text Mackenzie all my extra questions, and her responses were lightening fast and correct. I was then able to make a fully informed decision. The very next day I went there again in the morning and was so thankful that Mackenzie was able to help me again. I ended up buying a recliner sofa and chair and dining room set for a really nice price, all thanks to Mackenzie. I couldn’t have dreamed of a better and more pressure-free experience. Mackenzie was so knowledgeable, friendly and engaging, I can only wish every shopping situation I have with a sales associate in the future is like Mackenzie’s. This young lady knows how it can and should be done when interacting with customers. She has unlimited potential that should be groomed for higher-level responsibilities. Best experience I’ve had. It makes me want to go shopping there again. Way to go Mackenzie!

Elizabeth was an excellent saleswoman whose product knowledge was only surpassed by her demeanor, friendliness & courtesy. She made us feel welcomed from the moment we entered the store. We will definitely tell others we know, if they need furniture, head on to Ashley’s in Mesquite TX. It took a while to actually get our furniture because we changed from the couch to a loveseat which I’m glad that we did because a couch wouldn’t have fit in our living room space. The delivery guys were professional and very knowledgeable and showed me how to hook it all together. They did a great job. Thank y’all for all your hard work.

Britney was very helpful and took time to assist us in our purchase.

Loved working with Daviance. Extremely professional and courteous. Loved my experience!😊

Joe was very kind and helpful. Was a pleasant shopping there was no pressure.

David your salesman greeted me with a smile and a proper greeting. He was very helpful in assisting me with my purchase. I will be back for any additional furniture items needed. Thanks David!

Great sales person. I knew what I wanted and no pressure to look at more expensive items. Found what I wanted and delivery expected in a couple days.

Was greeted time I entered the store and my salesperson was very polite and professional. He was helpful but not pushy. I had an excellent experience.

CT is amazing

Joe was great in helping us select a queen size bed.

Customer Service was great and fast

My experience was very good. Victoria was delightful to work with. She’s a very up beat person. The best kind of sales person to work with. Your lucky to have a sales person like her. Her manager was also delightful to work with. I had a great experience and would recommend Ashley’s to my family and friends.

Great costumer service! I am looking forward for my new furniture.

Elizabeth was patient and completely AWESOME. Gove that woman a raise!!!!!

Great store! I will be back

We found a matching piece we needed at the right price. Purchase was made easy.

The salesman was so helpful He made me want to buy more He believe in Ashley quality and value for your money I do also but unfortunately I have already brought furniture for my entire home but I did buy a sectional at Ashley's and I'm totally satisfied with it. BUY Ashley's you won't be disappointed.

Stephen eas very helpful with the purchase of a new dinette set. He was curious and we were in and out quickly.

WORST EXPERIENCE EVER!!! I will never buy from Ashley’s again. It has been nothing but lies, miscommunication and frustration. I bought a mattress and bed frame. The date the salesman told me for the mattress delivery was inaccurate. He said they would remove my old mattress. They didn’t! I had to call the store to get it scheduled for removal. The bed frame was scheduled for delivery on 8-9 according to the automated text I received. Then I get a call 2 days ago on 7/23 telling me it would be delivered today, 7/25. I asked for the timeframe and she said someone would call me the next day. That never happened. I scrambled to get rid of my current bed frame to make room for the new one. I called in to Ashley customer service this morning to get a timeframe. I was told the delivery wasn’t scheduled until 8/9. The rep told me the items would be in on 8/6 and delivered on 8/9. So now I have my mattress and box springs on the floor until then. Do I asked to speak to a supv. The person from the escalation team then proceeds to tell me the bed won’t arrive in the warehouse until 8/9 with delivery on 8/13. So within 20 minutes the dates mysteriously changed. I asked her why I have a text message stating a delivery date of 8/9. She said that’s just an estimate. WHAT??? It doesn’t say estimate. It says delivery date. As I said, it’s been one big colossal failure on Ashley’s part. I’m seriously considering cancelling my order and going somewhere else. I asked for the number to Ashley’s corporate office to file a complaint. I was given the number to the recruiting team. They gave me corporates number. I spoke to a receptionist who said I needed to speak to customer service for the local store. I told her I’ve done that. She said she would transfer me to consumer affairs. But guess what…. She transferred me to the parts department!!! That lady was rude and made no attempt to route me to the right department. She just said she couldn’t help me. As I said, it’s one big cluster!! Read the reviews before you buy from this company!!! * Sabrina is one of the mgrs at the mesquite store and she has been as helpful as she can be.

Good experience shopping at Ashley's. Our salesman, Michael was the perfect blend of helpful information and giving us space.

Friendly service

ELIZABETH is a beast!!! She was so helpful and relatable! Helped me find the perfect sofa for my space! I love that she didn’t discouraged with my “no’s”. I can’t wait to relax on my new sofa!

Excellent customer service

Allison was amazing customer service.

Stephen was very helpful.

I ordered two things and some how it’s too hard to deliver my items to my house… I’ve paid too much money for the delivery to be an issue. I will not be coming here anymore. I’ll take my business elsewhere.

Had a very bad experience today with my delivery. I’ve waited almost a month for my furniture to be completed which I understand. The day comes and one of the drivers had a very bad attitude when asked to move my furniture more to the center. Goes outside and yells at his partner to come back inside and help him (caught on camera). Felt very uncomfortable with the situation. Keep in mind I am pregnant. Didn’t finish the job because didn’t have a drill and said I need to contact a technician from Ashley. Did not give me any details and didn’t even put it in the notes. Now I’m in a stressful situation after waiting so long and having to deal with his attitude!! Someone needs to contact this guy and ask him what my furniture needs!!

Ashley's once again came in on customer service above & beyond. Courteous, professional, knowledgeable and respectful. But the Delivery service totally dropped the ball and left us deprived of our new purchase. I was considering purchasing the matching set but because of the poor delivery service I chose Not. Ashleys Furniture gets 15 out of 10. I recommend the Mesquite Store.

Great experience! Quick & friendly w. out being annoying. Jordan K. is the guy to go to if you need anything. He’ll take care of you. Thank you Jordan!

The people are very helpful and very

Service was excellent

CT was really helpful and didn’t breath down our neck like some of the other sales men at other stores we visited.

Always a positive experience at Ashley. Elizabeth is great and provided excellent assistance.

Steven did a great job helping us with our purchase. He was pleasant and knowledgeable.

Allison Ray was very polite & professional. She gets 5+ stars.

Jordan was amazing. He was very professional and patient.

I bought a table with 4 bar stools and only received 3 stools. I called the customer service line and told them about this and it’s been over a month and still haven’t gotten my stool. Their customer service is a joke. I highly recommend taking your money somewhere else.

Don’t shop here unless you are okay with being lied to by the managers. My experience with this company has been the worst I’ve had to experience, so much so that this is the first time in my life I have had to leave a review to a place. A negative one at that. 2 weeks ago I came to buy furniture here, I had a CONFIRMED delivery on the following Saturday. They decided to act as if my order was never scheduled for delivery THE DAY OF. I asked them to cancel it and they assured me it was cancelled. The next day I got messages reminding me to schedule delivery. I called the store to ask why my order wasn’t cancelled, they told me they sent the request to corporate and I had to wait till the next day which was on Monday. On Monday I received another delivery message but decided to give them the benefit of the doubt. Today, now THREE days later, I went on the online chat and the rep notifies me that the order was still not cancelled and that the refund had not yet been processed. It was 7/8 AM and he asked me to wait because his supervisor was not “in” yet. He closed the chat on me while I was typing. I get a hold of another online rep and she tells me the same. I call the customer care line and finally get a hold of someone who cancels my order. I called the Mesquite store just now to speak to the manager and she sends someone to tell me she is busy with another customer and to leave a message. As if my time has not already been wasted and disrespected enough. She finally answers and lies to me about how my order was cancelled by them on Monday. I was lied to by my sales rep, the assistant manager, one of the managers, and the online chat reps. It does not take 4 days, several calls, several chat conversations, and several cancellation requests to get my money back. If they had delivered my items when they were supposed to or at the very least notify their customer in advance that the delivery was being delayed we wouldn’t have had this issue. Mind you they kept telling me they needed a supervisor to cancel my order… the person that finally canceled it wasn’t even a supervisor.

Great service and great communication

I originally went to Ashley Furniture because their website said they offered a 5% military discount, which this store refused to honor. After purchasing a couch, the headache began with their delivery system. My delivery was scheduled and then cancelled three times over a three week period. Each time, the cancellation occurred hours before the couch was supposed to be delivered and each time I had taken off of work to receive the delivery. I eventually got the couch almost a month after I purchased it. I am happy with the couch, but because of the delivery, which I paid $120 for, I would be discouraged to shop here again.

Very knowledgeable, and quick!

The sales persons, Victoria and Micheal, allowed me to change my mind after sitting on different furniture minutes before paying and scheduled delivery for the following week. The customer service was excellent. I gave a 4 because everyone needs room for improvement.

Ashley’s furniture rocks.

Great service, Carlos Alvarado is a great sales rep he is not pushy answers every question honestly. Definitely going back.

Ashley Store, Mesquite, Tx Hospitality lacked while entering two sets of double glass doors with a wheelchair. The salesperson did nothing to assist. I almost turned around and left. Disable Persons Matter! Moving on to the experience and knowledge of the salesperson Brandon. You can not ask for anyone better. His expertise is mattresses. Hands down. Sonya M. Actual customer June 22nd, 2024

(Translated by Google) It is appreciated that they have bilingual staff and they explain everything clearly to us (Original) Se agradece que tengan personal bilingue y nos explican todo claramente

The Assistant Manager, KoCoa was very professional,kind and patient.

Steven was awesome and helped me get my couch ordered over the phone!

We had a fantastic experience today at Ashley! The staff were kind, patient, knowledgeable, and very helpful. They helped us to shop within our budget and never once did we feel pressured or anything like that. We highly recommend the Mesquite Ashley Home Store!

CT my man. Thank you!

All my questions were answered.. And the service was great... I was really indecisive and the sales people on the floor were very much so patient with me and went through all the recliner chairs in the whole store with me.. They were very thorough with all my questions It was a good experience

Joe was great to work with. got exactly what I wanted with no pressure

Delivery people left lot of nails on the road and hit the walls while Delivered

Best friendly place in town lots of options and have really great amazing price on everything. They gave me a amazing discount. I definitely highly recommend them to anyone who is looking for beautiful furniture.

Our shopping experience at Ashley furniture was exception. Allison Rae did an excellent job and provided options, details and exemplary customer service.

I enjoyed my visit today at Ashley and the Associate Elizabeth was so friendly and personable need more like her

We were greeted by Jose at the door with a friendly smile.We talked a little about what we were looking for and what I found online. Jose was very patient never tried to rush us and found us a great sofa and recliner. I give Jose 5 stars for the service we received. We didn't give the store 5 stars it definitely needs updating and the floors were nasty and it wasn't from the rain. I would definitely go back the service was great.

Had a wonderful experience at this store and Eric Wilcox was beyond helpful to my particular taste! Will definitely be back when we are ready for our next room!

McKenzie was friendly and professional. It was a pleasure shopping with her!

Awesome shopping and buying experience, Stephen Davis was wonderful and knowledgeable.

(Translated by Google) It was very easy and the salesperson helped me with all my questions. (Original) Fue muy fácil y su vendedora me ayudó en todas mis preguntas

It was fun and easy can't wait to go back

Outstanding customer service from Stephen. He didn’t pressure us with anything and even helped get the product discounted.

Everything went smoothly. Carlos was great. Definitely be back 🙂

Ms Rosa R was awesome. I would definitely look for her on my next purchase. No greetings from anyone in the store.

Great service. They allowed us to look on our own and ask questions as needed. There was no hovering!

Elizabeth was great in helping me buy the chest of drawers for my son.

So far it's a good experience. Jordan was professional and didn't hoover, but stayed close. So when we made our selection, he was ready and helpful. Gave good information We loved the love seat recliners we purchased.

Super friendly location Very helpful Easy to order and schedule delivery!

They was very helpful an sweet an outgoing I highly recommend

Outstanding customer service. I came in and Steven helped me with placing my order. He gave me all the information I needed. Another Associate had previously attended to when and he made sure they also got their credit. Steven is Amazing! I will come in again because of his exceptional customer service

Great customer service!

Joe was a fabulous salesperson. Patient and understanding of what we were looking for. You should hire more people like Joe.

Best store to come get furniture from highly recommended

I enjoyed being helped by CT at the Mesquite store. He was not pushy, let me shop. I called him when I found my purchase to buy. He is so down to earth and so pleasant helping me. I will definitely come back when needing any help purchasing things for my home !!⭐️⭐️⭐️⭐️⭐️

Salespeople are professional and eager to assist customers. Thank you for your helpfulness.

Rosa at Ashley Furniture is great!!! She was helpful and very patient with us. I also appreciated her decorating advice.

Am waiting for the call back!!!!!

We received great customer service from Victoria, our sales associate, and from the delivery guys. We purchased a children's night stand and dresser with mirror. We paid for delivery only and no assembly. The last thing we assembled was the mirror and we were surprised it passed QA inspection; hence the three stars. The supporting boards behind the mirror were stapled carelessly and part of them are visible and they are not supposed to be seen. We should have complained, but we did not want to deal with the headache.

Outstanding customer service provided by both the sales representative and the store manager. From the moment I walked in, I was greeted with a warm and welcoming atmosphere that made me feel right at home. The sales representative was incredibly knowledgeable and attentive. What truly set this shopping experience apart was the personalized assistance I received in special ordering items for delivery. The item I had initially come for was not available in the store, but that didn't stop the team from going above and beyond to ensure I could still get what I wanted. The sales rep worked closely with me to place a special order, explaining the process clearly and providing me with all the necessary information. The manager's proactive approach and dedication to customer satisfaction were evident throughout my interaction with him. It was reassuring to see that such a high level of care and commitment was present at every level of the store's staff. Whether you're looking for quality furniture or a shopping experience that puts your needs first, Ashley Homestore is the place to go!

Nice prices. Friendly staff. We purchased a living room sectional. Delivery takes 4 days so I’m hoping it’s as nice in my house as in the store!

Charles Thomas, was a nice guy

Brandon was really helpful, very nice, I definitely will be back, and will let my friends know about Ashley Furniture friendly store in Mesquite!!!

Victoria was very helpful and friendly!

Great furniture store and the staff was very helpful getting me a good deal and saving some $$$!

DO NOT BUY ANYTHING FROM THIS CORPORATE STORE!!!! They have a ZERO return policy. I bought a sectional had it delivered and figured out it will not fit in the room without being in the middle of the room. Delivery men set up and hauled butt off to the next stop. I go to the store 2 hrs after delivery and ask for an exchange or store credit. I was told sorry we don't do that call this 800 number. Corporate customer service said sorry we don't take back furniture. So I just spent $2000 on furniture that won't fit in my living room and the company literally does not care. Go to NEBRASKA FURNITURE MART instead as they sell the exact same Ashley furniture FOR LESS MONEY and they have a 30 DAY RETURN POLICY FOR ANY REASON!!!

Rosa the sales lady was great Took her time with us....was polite n knowledgeable

Sofa was quality, communication on delivery was weak. We bought a floor sofa set from the Mesquite location which was contracted to be delivered 3 days after purchase with a 24-48 hr call for time window notification. Bottom line our delivery date was changed to 14 days after purchase without communicating to us and Ashley phones rolled to a recording communicating the original delivery date but no time window when I called. It was after a trip to the store a manager changed the date to 5 days after purchase and found no documented explanations for the date change. Beyond communication issues the actual delivery was done without issues and professionally. .

Stephen was very helpful and took care of us right away and it was done all over the phone! We had our mattress delivered the very next day and it’s perfect! Thank you Ashley Furniture and Stephen!

They will definitely take your money, but will NOT address any issues you have. I purchased a BR set and the delivery was all messed up. I contacted the store to see what the issues were and when all of the pieces would be delivered and they did NOT respond. When the chest finally came it had a screw sticking out/not in place that caused one of the drawers not to close and another drawer had a screw missing. The company says once you buy it you have to keep it even if it is defective or damaged. Don't buy Ashley, but if you do don't let them leave it until you check EVERYTHING from top to bottom. Screws, drawers, scratches, etc. The delivery people will take pics but the damage is often on the inside where they don't take pics!!!

Very friendly, knowledgeable & patient.

Really helpful customer service.Allison and manager Alex were able to help me find a financing plan in my budget. I left happy with my purchase (:

Nice furniture but the store has leaks and looks dilapidated.

Furniture was delivered damaged and getting them to stand by their 72 hours claims process is almost impossible. They only delivered 2 of my 3 pieces of furniture and had to open a ticket to “find” the missing piece. It’s been a week with no update. Impossible to speak to an actual person and when you do they just send you to create an online claim and can offer no help. I will never again purchase from Ashley.

Brandon was very helpful. He gave us many options. And very happy with our purchase

Our Salesman, Brandon Wilcox was very attentive to our wants, our specific expectations, and mainly our budget! He did a great job and made the experience very simple!! He deserves a raise!! Well done!

Walked in there just to look and got educated on the importance of having a good mattress and we ended up purchasing a mattress and felt amazing after making that purchase!! Looking forward to finally getting some great rest!! Thank you to our sales guy Joe Nerio 🙌🏽

I didn’t get the guys name, I had a delivery today for my furniture and their was a tornado warning! storm was Horrible and they managed to put all my furniture in my house and put together ! Outstanding!! My couch is beautiful! Thank y’all!

Anabel was the biggest help ever and very kind, made it fast and easy 10/10

Very nice and very helpful employee Joe

I had a great experience as a first-time shopper. My best GF & I were immediately greeted [not bombarded] by your SME sales professional, Mr. Stephen D., who was very knowledgeable of the company furnishings. Because I knew exactly what I wanted, it was easier for him to assist. I was very satisfied 😌 with my purchase! Q/HB/FB/SR for an adjustable bed frame. I will shop again at Ashley in Mesquite. Thank you Stephen for your time, expertise and friendliness! May you have continued success at AHS

I had a very great experience today with the purchases I made. Everyone was nice and friendly..... very helpful and patient. Thanks to my Sales person Freddie that went over and beyond to make sure I was comfortable with my decision. Karran Atchison

Great customer service

UPDATE: WOULD GIVE 0 STARS IF POSSIBLE. I was told IN STORE I would be able to change my lease and lengthen it and make my payments a little more reasonable once the lease goes through. I contacted the lease company and asked them to extend it and they told me the store should not have said that because they don’t do lease extensions. HUH SO FUNNY, I ONLY agreed to the loan because I was under the impression I’d be able to make the payments a bit more within my budget. MISINFORMED, LIED TOO, JOKES UPON JOKES. I ain’t even mad about about the delivery debacle, IM PISSED I was LIED TOO in store and given the run around. And to top it all off, the jokester lease chat employee couldn’t spell to save their life, and wanted to be funny and send me screenshots of him repeating our chat as if I didn’t see it or acknowledge it. EDUCATE THE EMPLOYEES TO NOT SCREW OVER PEOPLE AND THEIR MONEY. NOT BUYING FROM AN ASHLEY STORE AGAIN. Respectfully. I just wanna start by saying that the sales lady who helped me was very kind and did her job well, thus the extra star. Although I did have some small issues with seeing certain bed frames for a lot cheaper online but was not shown those ones, I was shown the more expensive ones instead. My issue isn’t with that, it’s with the delivery process. I was told and shown the entirety of the bed set up would be delivered april 24th, but the delivery order summary only showed a portion of the bed getting delivered with no follow up as to where the other components were. I contacted customer service and the jist of what I was getting was my bed was delayed and should HOPEFULLY be ready by the end of the week. Why wouldn’t the whole bed be delivered together?? That means I have to take off multiple days from work and not everyone’s job is lenient. Now I had to cancel the delivery and push it back and now I’m stuck sleeping on my couch. It would’ve been nice to know earlier or receive an email about the delay. I respectfully don’t think I’ll purchase anything else from Ashley.

Ashley was very professional and handling our banking needs efficiently and courteously. She was knowledgeable, pleasant and thorough during our transaction.

Their product is okay. I like my bed and mattress. Pretty decent prices. Customer service is lacking at this location.

It was a great experience! B was very helpful!

Went online and found what we wanted and Matt was happy to help us complete our transaction. A delight to work with!

Went here to purchase living room set. Saw what we liked online Anabell was so helpful getting us to the exact one we were looking at. The honored the online price and threw in a 3 year protection plan at no extra fee. The experience was great. Thank you Anabell and the Ashley Manager.

The staff really gave a good customer service 👏

I visit the Ashley Home store today located in Mesquite Texas. I purchase a lovely love-seat and sofa recliner with the help of Steven with his insight and knowledge and patience. Steven even helped me pick out a beautiful rug that will compliment my recent purchase.He went over and above to give me excellent customer service. I give 5 stars 🌟 across the board ✨️ Professionalism, knowledgeable , friendly, service and patience.