Ashley Store Mesquite, TX

Worst experience at a furniture store. Salesperson was great but after that, unsatisfactory service. They rely solely on AI and Jenny, (AI) canceled my delivery. Would not recommend Ashley to anyone.

Shawn was great!!

Irene was super helpful. Got a price match and fast delivery. Excited

Ashley furniture had a good selection to offer and my cell friendly and very helpful. I will definitely B a return customer, especially at this location

David was super helpful, patient, and addressed all my questions and concerns professionally. I'm aware of other furniture stores and many of those also sell Ashley furniture. I almost made a purchase with a competitor, but the sales person there flat out told me he could only help me until someone else walked into the store, because he works off 100% commission. He helped me earlier, but I was initially mostly helped by another sales person who had left for the evening and I didnt want to hold him up. I was going to purchase another item and let the 2nd sales person write up the sale. How he said what he said just didnt sit right with me. So I left the store and I'm glad I did . A little courtesy and genuineness goes a long way. Thanks again to Daviance for making it a little less painful to spend my chips. 😃

Found what I was looking for. Quality was better than than the other stores I had looked at. Staff were friendly and easy to work with

Our furniture order was never delivered and when we talked to the store they said to go ahead and cancel the order. The people didn't seem to care and the manager wouldn't even talk to us. 5 days later and they delivered the wrong furniture. Don't bother to waste your money here. These people are rude and incompetent. If I could give them a negative rating I would.

Nice service

Was very quick and helpful

I only came to price some sofa sleepers, and every sale person had a dollar opened on them. I asked the Salesman what was the dollar about? He showed me after he showed me the sofa sleepers. Really like the plan.

Best customer service I had in a longtime. Very informative and professional. Helped us find exactly what we wanted in a sofa/recliner.

Shawn was a pleasure to work with. Super easy to purchase new living room furniture for my mom

Pick up went well. Unfortunately the metal to attach the console on the love seat was very bent. We had to repair it just to be able to assemble it..Disappointing to say the least.

Rosa has Great customer service. Made the process quick and easy. Gave us a great deal. Would recommend for future purchases. I am pleased overall. Thank you Rosa.

Troy sold me a mattress a few weeks ago and failed to mention ALL the things required to be done in order to exchange the mattress if it didn’t work out. I called the claim department to try and exchange the mattress for a different one like Troy said we could do but the guy on the phone said because I did not purchase a mattress cover from Ashley’s, I am stuck with this mattress. Troy claims he told us once I reached out to him but neither my mom or I HEARD that at all. We pay very close attention to detail when buying a big purchase such as this. He tried to sell the cover mattresses and we politely declined bc I had Already bought one. His response was that is fine and if the mattress doesn’t workout in 30 days, you can exchange it for a different one. Not once was anything else mentioned. My mom and I are extremely disappointed in his lack of accountability for not telling us on his end. Now I’m stuck with a $2100 mattress that is causing my back pain to become even worse. FYI to those who buy mattresses there in future, you must buy the expensive mattress covers from Ashley’s or you will not be able to exchange them. Don’t get screwed over like I did. Update: I contacted the number for a “resolution” on 10/20 and of course, no resolution. The rep was very kind and unfortunately it was all out of her hands but a huge waste of my time.. Don’t bother contacting the number bc they don’t help but give you a “sorry and policy” will never purchase from Ashley’s again moving forward..

Troy and Antonio provided a great shopping experience! The living room set I wanted was available and the process of scheduling delivery was easy. This is my second time buying from this Ashley Store. I trust them and will buy from them again.

Jeremy the sales representative was amazing.

Takes way too long to deliver

Shawn Black was great to work with, no pressure and very helpful!

Sales Rep had very good customer service. Catered to your needs.

Mr. David Polk was great

The gentleman Tyrone was very helpful and was attentive. We pretty much sold the furniture ourselves so he needs a little more training. I felt deceived about the 60 mon. No interest. I was told I had to spend 1999 and that was listed nowhere. Overall a good experience just a few concerns. We had been there 5 mon. Earlier and bought 3 rooms worth of furniture and treated very highly. This time not so much.

Rosa and Jeremy were so nice and helpful with the purchase of my sons new Dresser

The sales clerk Irene Deleon was super to work with and very knowledgeable in her role as sales clerk.

We had the best experience at Ashley especially when Ms Carmen Vaughan assisted us. She's so informative and she's attentive to details. She's very accomodating, gave us and showed us everything we need.

Tyrone was very helpful very knowledgeable of the product.

Great experience

I really enjoyed the visit and professional services provided by Tyrone, Cody and Juan.I look forward to continue business with them

And the return customer and I swear I will never buy furniture from them again. I bought a kitchen table that was covered under warranty.And I have been waiting for a month and a half for a response. I called the store on August.The twenty ninth and was told that I had to reach out to a phone number about the warranty service. I called the number and it said that it wasn't a valid number. I called this store back and was apologized to and was told that it was text only. After not receiving this response again , I called the store back on September the fifth and was then told that I needed to send pictures in order to get a reply which I did. I then sent another text message on September.The first due to new resolution and again no reply. I called again on October the third to the store , and this time I was told that I had to have a claim number which they did not provide me until I called in on October the third. Then I text the file number to the number I was provided and once again, no reply. I called the store again today. I just told that because the file was just claimed on October third it was still in review and nothing they could do. A requested to speak to a manager it was put on hold, and then was told one was not available and I could get a call back. I preceded to explain that I have waited for over a month and a half for a call back and had not received one and wanted to be left on hold to speak to a manager. They then refused to let me stay on hold for a manager and explain to me that that was not their process. I asked if it was their process to not respond to their customers for a month.And a half with no resolution and I was told that there was nothing they could do. She then advised me that the manager Leanne had responded to her and told her that there was nothing they could do and I just had to wait for a response

Tyrone the sales representative was great.

Seller said all pieces were in stock. All of the furniture was not delivered. I was not told this but when I checked if said delivered on the 7th. Now when I checked to see what time it would be here it said it will be here on the 14th.

The store rep worked well with me to find a good deal on a patio set. The store price matched to earn my business, which was awesome of them to do. Greatly appreciate the time and effort they put in with me to land a great deal!

Carmen and Anthony were a pleasure to work with. I can recommend them without hesitation .

Great help, courteous by giving us a space to shop and look with no pressure to purchase.

Everyone was very helpful. Cody, the manager very nice made sure that our purchase was seamless. Very happy.

Tatiana provided my family and I a fun experience and excellent service!

Very great experience. Friendly and very helpful. Great sales person

Shopping for what we needed and what we wanted was very pleasant

My husband and I b ought 3000.00 worth of items They told us they could delivery Would be a certain day, well it was but ,all of it wasn't there. When I called the store they told me to call a certain number which was automated, so you could not talk to anyone. We are moving into our new home with beds that you can't put together because parts of the beds are on different delivery dates that we were not aware of. The delivery guys told us that my lamps that I bought were special delivery and those come on a different date, later in October. If anyone is going shopping at Ashley's and paying cash, make sure in writing on your delivery dates of all items, because they will not tell you in the store that it will be different dates.

Everything was good, very good customer service, I recommend them at 💯 %

Excellent Service! Robin was treat from the moment I walked through the door. Will definitely be back.

CT helped us out today got a amazing deal on a couch and some picture frames would highly recommend looking for CT if you visit

Incredible Experience. Great customer service. Highly recommend

Troy was great. He was understanding and showed me different options.

I was impressed by Robin. She was very helpful, patient and extremely professional. I would recommend the store based on my experience with Robin.

Very professional and sufficient

I didn't like being forced to buy the warranty for 5years

Great living room set.

Very satisfied over all Shawn was very professional and very helpful.

Overall a great experience

Great, easy shopping experience! Troy was knowledgeable and very friendly. The sofa I was looking for was not in store, but he and his manager helped me find a similar style to compare it to. He pointed out some of the features that I wasn’t aware of to make me more confident in my purchase i was in and out quickly with a new sofa on the way! Thank you!!

Initial Experience A great experience was provided by Jeremie Magee. He was pleasant and took the time to fit the needs of what we wanted. He went above and beyond, and that’s the epitome of true customer service. We will definitely visit here again as our 1st stop! Thanks Jeremie – The Ford Family. Update on Pickup Experience Unfortunately, the process of picking up our items was extremely disappointing due to how things were handled by Jesse at the warehouse. The store should have added my husband’s name to the account when we made the purchase, since it was clearly discussed and planned in advance that he would be picking up the items. Despite him having both his ID and the receipt, Jesse placed a hold on our pickup even after Guest Services added my husband’s name to the account. It is not the customer’s job to streamline consistency or communication from store to store. Not one person offered to make this right—such as arranging free delivery or offering another solution to fine-tune our experience. Instead, Jesse chose to simply call the store to reprimand them, rather than verifying the validity of the situation and working toward a better outcome. As a result, we left without our furniture, wasted valuable time, and even lost business revenue due to this preventable situation. Jesse’s approach represented Ashley Furniture in a way that left me not wanting to associate myself with the brand. If my experience were a taste, it would be disgusted. What started as a five-star experience with Jeremie was unfortunately overshadowed and diminished by this poor handling at pickup with Jesse.

Quick and easy experience. Shawn was helpful and knowledgeable. We love the deal we got!

I highly recommend Robin as your sales associate. Very helpful.

Robyn was great! She has a great personality and she patiently listened to what I wanted. I couldn't have asked for a better salesperson!

Irene was fantastic. She answered all my questions and gave me enough space to think and look. Very satisfied.

The entire sales staff was Awesome! Cody is The Man!!

Amazing service! Will definitely go back again!

“Great experience shopping at Ashley Furniture! 🛋️ The staff was super friendly and helpful, and the quality of the furniture is amazing. Highly recommend!”

Irene is so wonderful she took a lot of time with us trying to meet our needs and wants.She showed us everything from bedroom to living room . I would recommend her to our family and friends and everyone out there . Thank you Irene and God bless you .

We recently purchased some furniture and so far we are not satisfied. Keep having trouble with the delivery and when they finally brought it today we are told by the delivery guy that they don’t have everything. We didn’t even receive a heads up that we are getting only part of what we purchased or a time frame. They are so quick to reschedule you if you don’t answer within minutes but they don’t keep you updated or respond to anything have to be constantly making call to try to figure out whats next. If I wasn’t home at the time they came in today Im sure it would have been rescheduled for the third time.

Carmen was absolutely AMAZING!!!!!!

The store and Troy and other staff were nice and friendly. I didn’t love what we picked (hubby pick it out). But the extras pleasant and the prices weren’t too bad. Hopefully the quality is good as well! We don’t have the furniture yet so no pics.

Robyn made my experience great! She was very friendly and had great customer service skills.

Very helpful and friendly

Troy was VERY helpful! I was able to take my time, he helped me get measurements and was very helpful in helping me see a vision for the bedroom set up I was looking for .. Overall, best experience

Troy was wonderful. I didn’t have a lot of time and he was respectful of that. He gave me his cell number and I was able to text him questions I had about other items

The sales experience was OK. The delivery experience was very poor. Bad attitude by driver's helper. I asked them to put my old chair in the alley (I was willing to help, which he declined) and you would have thought I asked him to take it back to the store. This guy even asked me for a tip. Woman at Ashley's also acted put out when I told her about it.

Troy was great to work with. Responsive to our needs and Not over baring!! Made sure we knew of other options colors etc that were not on the show room.

David and the store manager both were great to deal with. I’ll certainly continue shopping at this store.

Had a very good experience with customer service. Both salesmen were very helpful in finding the right recliner.

Freddie was amazing.

Shawn (the sleep Geek) was very helpful in providing me my purchase. I will definitely will be requesting for him to help me with my next purchase when I return

Wonderful and the sales person was awesome 👌

(Translated by Google) Three months ago I bought a dining set. The seller told me that if I had any problems, they would resolve them quickly. When it arrived, one chair was broken and the table was scratched. I reported it, and to this day, they haven't resolved the issue. Customer service tells me it's under review, and I don't know what they're reviewing since they're the ones who sold me a defective set. I feel scammed 😢 They still haven't responded. And the manager refuses to help me. The manager, Antonio Gonzales, refuses to provide any assistance. 11/13/25 (Original) Hace 3meses compré un comedor, el vendedor me dijo que si tenía algún problema lo resolverían pronto cuando me lo enviaron tenía una silla rota y un rayón en la mesa lo reporte y este es el momento en que no me resuelven el problema.en servicio al cliente me dicen que está en estudio y no se que estudian si fueron ellos quienes me vendieron un comedor en mal estado me siento estafada 😢todavía no me responden . Y el manager se niega a ayudarme. El manager Antonio Gonzales se niega a prestarme ninguna ayuda 11/13/25

I went to the store on Sunday I was looking at a few couches. I happened to pass by the mattress department, which they gave me information on the mattress which it was fine, but I was looking for a couch. I happen to like two couches so the sale representative CARMEN tells me about financing so I go ahead give her my information to see how much I will be approved for to see what my budget will be. I tell her I’ll come back tomorrow with a decision. Well today is Tuesday and I keep getting calls. About an active order I’m confused because I never chose anything from the store. I was simply looking well when I call customer service. They tell me that I have an active order for $16,000 for the most expensive mattress they have in store. I was in the store for a couch, not a mattress, it was my first time at that store and the last I can’t believe that you give somebody your information simply to see how much you will be approved and they will put you down for the most expensive thing there that is ridiculous and it’s fraud.

Nikisha my salesperson was excellent. She assisted me with finding the perfect sofa set

The purchasing process was very easy. My sales associate, Antonio, explained all available purchasing options. He was very patient, knowledgeable, professional, and did it all with a smile! I am very pleased.

Rosa was wonderful to work with. So happy with our purchases!

I had an amazing experience with my sales associate at Ashley Furniture! Ms. Irene .. She went above and beyond to make sure I got the best prices possible. She was transparent throughout the entire process, answered all my questions, and made me feel completely secure in the decisions I was making. Her professionalism, honesty, and genuine care made the shopping experience stress-free and enjoyable. Highly recommend working with her if you want excellent service and peace of mind!

Jeremie, the sales representative, was very helpful and knowledgeable about the mattresses, base, and warranty. He made the process easy and not emotionally draining. He listened and offered meaningful suggestions.

ANTHONY was very kinda he answered all my questions and helped me to find exactly what I was looking for. He is a great employee.

Kennie was an awesome salesperson. Thank you!

Our sales person Robin was very knowledgeable and didn’t press us to buy.

Salesperson Antonio was really nice and helpful. Got some great furniture coming and I'm super excited. Excellent customer service

Amazing experience! Will buy from Ashley again in the future bought my couches from the Greenville location with David and my kitchen table from the mesquite location with Troy. Both were great to work with!

Antonio greated us when we entered the store. He was very patient as we looked most of the sofas in the store. Once we selected one, he worked to give us the best deal he could. We were very satisfied.

Cody sells rep was awesome went through everything we needed explain the stuff to us very thoroughly and you have to send me in and got us what we wanted thank you very much

Shawn was very informative and had great customer service skills! Will be going back for our bedroom purchase!

Went shopping for a new mattress this Labor Day weekend and they helped tremendously. They worked with my on my budget and helped me get the best for my money.

Shawn was great to deal with!! I feel like he worked to get us a very reasonable price for some great furniture. He did not pressure us and was very patient with us in trying to make a decision on what furniture we wanted. If you shop at the Mesquite store, ask for Shawn.

Great customer service. Really helpful on getting what I wanted at an affordable price

Excellent care

Great customer service 👏🏾

Troy was great at helping us with our selection.

Sean assisted us with the purchase of a couch and he was super helpful. Juan also helped a lot and they were all nice !! Will recommend others to shop here!

Awesome

They scheduled delivery three times and the three times that they bring the wrong products. They delivered the bed without the bunker board. Horrible service

I met a pleasant young lady, Robyn, today! That helped me purchase some decor for my home. She was extremely helpful and made it easy as well. Thank you for being KIND!

Awesome experience!! The Sales Representative (Freddie Park) was excellent. No pressure, very detailed, and professional.

Perla & Antonio were wonderful! They were very patient & found what we were looking for. I would buy from them again. Great job!!

David was great!!!

Great experience! Robyn was patient and helpful!

Horrible manager switched mattresses with us on sales receipt. Deceptive sales.

Robyn was great to work with!

We walked in, Tony met us with a nice greeting and offered to help. He was super knowledgeable about everything Ashley. What wasn’t in the store, he quickly showed us what was online. We spent at least 2 hours with him, it was like working with a friend. Thanks Tony!!

Very helpful, knowledgeable, and no pressure sales. Great experience. Our third major purchase with Ashley furniture

Charles was a pleasure to work with. I’ll definitely be back for my next purchase. Thank you

I love shopping at Ashley’s. Our salesman was very knowledgeable and made our experience very easy.

I was very pleased with the salesman that assisted me. Very pleasant and not pushy. As a returned customer, Ashley has always been my to go furniture place. Thank you and continue the great customer service and quality furniture.

Very knowledgeable. Very patient. Helped us a lot.

Very welcoming and accommodating.

KENMARAYCHA BROWN Was great she is very knowledgeable and not pushy, we enjoyed doing business with her.

Robyn was so nice and upbeat. Customer service was a 10 out of 10! We enjoyed our visit to the store. We found everything we needed for our 3 rooms.

Awesome place. Lots to choose from. The staff is very attentive.

Jeremy was great to work with! Very happy

Visited store today looking for side tables. Mr. David Polk provided excellent customer service and was able to assist me in my purchase. Mr. Polk was a joy to work with. I appreciate him.

Great experience. Kinny was no pressure. Only showed me what I asked for. Made transaction simple

Huge shoutout to Tatiana T our sales associate. From the minute we walked in she welcomed us so lovely! Absolutely loved her personality. She is AMAZING. We were there passed closing time and she didn’t show any signs of rush to get us out. She gave me a great deal and made my purchase and experience very nice. Highly recommend to ask for her if you go do a store purchase she is your girl! She makes it happen!

Jeremie Magee was the most helpful and friendly person we could have asked for when buying our couch. He sat with us and walked us through all of our options and made sure we were 100% satisfied with our purchase.

Ashley's is where I will shop to upgrade all my furniture .the sales person and mgr made my purchase so easy and I recieved a great deal on a dinning table .next is a new bed

So far just what I wanted at a price I can live with.

Cody Lee and Carmen Vaughen were AMAZING! I came to the store (a return customer) after doing my Internet research thinking I knew what living room sectional and rug I wanted for my home. But they showed me a better product, with better options that fit my needs perfectly! I couldn't be more happy with my purchase as well as the customer service I received from these two individuals. GIVE THEM BOTH A RAISE!

The service was great! Thank you Ms. Kenny!

I had an absolutely amazing experience at Ashley’s Future Store in Mesquite, Texas! The customer service was beyond excellent — truly some of the best I’ve ever received. My family and I are in the process of moving to the Balch Springs area, and both Antonio (the manager) and Kenmaraycha Brown (our sales associate) were such a blessing during our visit. They took the time to understand our needs, were incredibly patient, and helped us find exactly what we were looking for to make our new home comfortable and beautiful. Their professionalism, kindness, and genuine care made the whole experience stress-free and enjoyable. I can’t thank them enough for their help, and I highly recommend this store to anyone looking for quality furniture and top-tier customer service. Thank you again, Antonio and Kenmaraycha — we’ll definitely be back!

Great store BUT the staff is awesome. Very considerate, helpful and did not rush me.

My sales person was the greatest! She was patient and very, very helpful! I would recommend anyone to buy from Ashley 's .

Great service and amazing deals! Thank you!!

Helpful polite service!

Irene is the greatest! Awesome customer service and pays great attention to detail.

Good friendly help with no pressure.

I had a wonderful experience purchasing my chair and Troy was very knowledgeable, answered all my questions, also made me feel as if l was the only customer in the store.

Excellent, very professional

CT was a very nice, patient and professional. Also the manager. I am happy with the service

Irene greeted us as soon as we walked in. We made our selection and are very pleased with our decision!

Friendly, expert sales staff. Detailed explanations. Great quality for the price.

Today's date 07/18//25. The delivery guys were awesome, they delivered our furniture without a glitch. Our house looks marvelous. Thank you Ashley's team for successfully satisfying me and my daughter. Ashley's customer since 2019. Thanks

Very smooth and painless experience. Looking for a small kitchen table. Kris was our sales representative. He was friendly, helpful and answered any questions that we had. Found a table that we felt would work and it was at the price point we were looking for. Table is being delivered tomorrow and I hope it meets our expectations.

Had a great experience purchasing a new recliner. Rosa was very knowledgeable and helpful

I had an incredible shopping experience. The sales representative and manager were incredibly welcoming, and I was able to complete my shopping in just 30 minutes.

I couldn’t believe for 2 nightstands I got charge 160? My parents shop here before and they got charge less for a whole bedroom set

Thanks for assisting me with the purchase of the chest of drawers. I got a great deal for a great chest! Thanks Shawn!!!

I was very pleased with there quality furniture

Cody was the most delightful person to deal with. I was in the process of moving to New Braunfels and popped in to buy a love seat and recliner. He was so helpful and delight to deal with...not pushy, not trying to sell me anything. I already knew what I wanted and he led me around the store showing different colors and fabrics. I so appreciated him knowing what inventory he had and knew where to find it as I was leaving for New Braunfuls right after we spoke. Was so happy to hear he was fixing to become a first time dad, as i just became a first time great grandmother. He made my difficult day a pleasure . I so appreciated his calming personality as we all know, moving on the spur of the moment, is very stressful. He was great and a Big CONGRATULATIONS to the new dad!

Our Sales associate Troy was very kind and helpful will definitely be back

I am so excited about my new living room suit. The manager Mr. Lee was very helpful. he was able to give me some discounts on the living room suits to make it more affordable for me tell him I would buy it today if he could make it happen and he did forgot the name of the sales lady. She told me everything about this living room suit and showed me how everything worked, which helped me make the decision. I have been looking for months for a sofa and loveseat. I got what I wanted. Thank you Ashley furniture. I also bought a rug that was on the display floor, I had to have it. I asked for A an additional discount and was able to Bring my new rug home.😃❤️

Sean was great and patient!!! Love this store….

Freddie was friendly and great to work with — he listened to our needs and helped get us the living room furniture we were looking for at a fair price. I’d definitely work with him again.

I recently shopped at Ashley’s Furniture and had a great experience! The salesperson and the manager worked with me and helped me get exactly what I wanted. They provided excellent service and made sure everything fit my needs. I really appreciate them for working with me — I’m very happy and thankful!😀😀😀😀

Jeremie was very helpful and inviting when I first walked in and then allowed me to browse. Once I located my end table I wanted, he was courteous in completing the sale. 10/10

David was phenomenal, answered all of my questions and made us beyond comfortable. Super friendly and will definitely be back to continue business with him!

Our experience was unexpected awesome. David the sales representative was one who represented his position. Built up our desire to by from Ashley's Furniture.We had no intention to buy there. We were headed to another furniture store we already had credit approval. Thanks: Mr.& Mrs. Page Will shop in again

Steven always goes above and beyond. I been a client for years, fantastic service!

When I first walked in a man named Stephen greeted me and welcomed me in. I want to say thank you Stephen for being kind and speaking to me. Then he told me about the deals and discounts and then asked me if I needed help. At first I told him no, but after quickly browsing I immediately requested for his help and assistance. Stephen was so kind and took time to explain everything to me. He gave me a good deal and made my purchase and experience very nice. I appreciate him and pls tell him he did a great job. I definitely will be back to buy more attempts as long as he is available. Thanks 🙏🏾

Better happy customer service was great 👍

David was very helpful, attentive and very professional. He went above and beyond to make sure we are satisfied customers

Troy was so friendly and pleasant. We took our time looking and then settled on our purchase

Abram was a pleasure to do business with

Excellent customer service, great prices and so many choices of furniture! I have shopped with Ashley before and have never been disappointed. I like that there is such a variety of just about everything you need for decorating, from mattresses, bedding, dining, living room, accents, paintings, and bedroom furniture. Pretty much have it all, and if you go during a sale, you can get awesome deals. Happy that i recently stopped in! I wish I took more photos, you will just have to stop in!!

Stephen was so great at helping us get what we wanted. The whole process was so easy and quick. We can't wait to get our new sofa delivered!

Buyer Beware: Our Ashley Furniture Chest Was Infested with Powder Post Beetles! We purchased a full bedroom suite from Ashley Furniture in Mesquite. Ten months later, we discovered the chest of drawers was infested with Powder Post Beetles—tiny insects that lie dormant in humid wood, then hatch and burrow through furniture, destroying it from the inside out. You can’t detect them at purchase. But once they emerge, the damage is extensive, irreversible, and won’t stop until they’re eradicated. Even worse, they can spread to other wooden items in your home. We sent Ashley a demand letter requesting a refund for the chest, its sales tax, and a fair portion of the delivery fee. We even offered to arrange pickup of the infested piece. That letter included our sales order and was sent certified mail, so we know it was received. We never heard a word back. No call. No letter. No acknowledgment. Nothing. These bugs aren’t exclusive to the Mesquite, TX store. A quick online search shows similar complaints tied to Ashley locations across the country. Sadly, this seems to be a recurring issue—and one they appear indifferent about. Bottom line: I’ll never purchase from Ashley again. Not just because they sold me bug-infested furniture, but because they refused to respond at all. Just terrible, all the way around. You've been warned. P.S. My wife said I did not convey how disgusting these bugs were. I'm not sure how to do that. Just know, we were all grossed out. P.S.S. If you're in the DFW Metroplex and dealing with Powder Post Beetles, Urban Tree Merchants in Arlington can handle it. Great folks, with the know-how. #AshleyFurnitureSucks #BuyerBeware #PowderPostBeetles #FurnitureInfestation #AshleyMesquite #AshleyFurniture #UrbanTreeMerchants #KillTheBugs #SupportLocal #SupportMomandPop

Daviance was very nice and not pushy at all He was there when we needed him and gave us space when we didn’t. Great and easy experience

Jeremie was soo helpful and knowledgeable. Juan was also very helpful and knowledgeable. Thank you!

Great salesman. No pressure. Easy application process. See Jeremie at the Town East location.

Good selection for this location. Not the most I have seen at other locations. Some offerings are over priced, but some deals to be had.

All good! Very helpful people:)

We bought a recliner from a sales associate named Chris at the Mesquite location. He made a mistake and submitted the wrong color and once it was delivered to our house we called him back and he said he would not give us any refund or store credit for his own mistake. Terrible customer service

Was waiting on others at same but was very nice.

Polite, friendly, professional but never pushy. Very good experience.

Great selection of top quality furniture for your home. Service was great and they worked hard to make sure I got the best deal for the sofa I wanted to purchase. Highly recommend.

If I could give 0 stars, I would I am writing to express my profound disappointment and outrage regarding the extremely bad experience I endured at your furniture store, directly attributable to the actions of Cody Lee, who I understand to be a manager. Mr. Lee's behavior was not only unprofessional but frankly, insulting. To repeatedly alter the pricing for the same item within the same interaction, and then respond with a flippant "and I’m changing it for a 3rd time" when questioned, is an utterly disrespectful way to treat a customer. This conduct is unacceptable and made me feel completely disrespected. As a direct result of Cody Lee's unprofessionalism and the shocking pricing discrepancies, I immediately left your establishment. Let me be clear: this kind of experience will unequivocally drive business away. I will be following up with the manager I previously spoke with, and I fully intend to escalate this matter to corporate. This level of unprofessionalism simply cannot be tolerated.

Kris summers was great and gave me one heck of a deal that I went back and made another purchase the same day for my mother D. Acey

Great people and product!

Our representative was attentive and extremely helpful

Very pleased with my furniture purchasing experience. Kris and the management team was a delightful group of friendly and courteous people to deal with. I highly recommend Ashley's as we have bought from them for several years.

Chris Summers was very kind and very patient helping me put together a sectional that will fit my apartment. TY!!

Had a great experience

Salesperson was very friendly and helpful when finding specifically what we needed.

Always a pleasure. Smooth transactions and helpful people.

Kris is a wonderful salesperson he is knowledgeable and very helpful

I don't usually leave bad reviews but this place deserves it. I would not recommend buying furniture from this company- the customer service process is TERRIBLE. My mother, who is a senior citizen, ordered a recliner from this store and hasn't been able to get the leg rest to go down easily like it should. It's been sitting like this in her living room for over 2 weeks now. We have both called numerous times to get things straightened out and have sat on hold for long periods of time and each time we call, it's like starting over at zero. They have asked her for photographs to be sent in and she isn't the best with email & iphones so I've sent the pictures in for her and never heard back from anyone. I've called to explain the situation and still haven't gotten anywhere. I've left my number with 2 different reps AND STILL NEVER RECEIVED A CALLBACK!!!! I can't believe they have a 4.5 Google rating. The yelp review is 2.2 which is way more accurate. All they care about are sales. P.S - If anyone from Ashley's sees this review- please don't leave a reply on here acting like you're going to look into things and do something about it because you know your'e just trying to save face

Great, Abram was a wonderful salesman.

Kenmaraycha , was super great.

Our sales associate David was wonderful. Very helpful in assisting us with finding the right furniture for our home .

David provided excellent service. He used ChatGPT to virtually stage a room that guided the decision for which color chair and loveseat to buy. Great inventory knowledge too!

People are nice but you're better off ordering online. Rosa and Jose price matched what I wanted because the furniture is cheaper online, but on delivery day some issues came up and I didn't get my purple mattress. I ended up getting a refund and have the option to reorder online..but now the mattress cover I bought in order to get mattress protection is void. So I bought a cover I didn't want just for the warranty, all for nothing. They are firm on no refunds of course. So frustrating! I regret going in store. Love the bed set I got from here, and again nice people, but just order online... In response to the reply... I called the number provided, it didn't help because the company is not interested in resolving this issue. I spent thousands of dollars on ashley furniture, but can't get a refund on 60 to 70 dollars? And from a mistake that wasn't my fault!

Top notch service! Great selection!

(Translated by Google) Everything was great, Abram was very kind and helpful!!! (Original) Todo muy bien Abram fue muy amable y de mucha ayuda !!!

Abram was outstanding and was very patient, went above and beyond for us, super friendly and helped us after looking at many different pieces. We appreciated his time and we know we made the best decision for our family. Thank you. Highly recommend seeing him. Went with this beautiful couch it has the stain guard, and if you puncture it, it fixes right away.

Salesman was very polite and professional.

Excellent customer service - accommodating and patience with customer indecisiveness.

It was amazing

Great customer service, very knowledgeable employee. Great attitude and friendly.

(Translated by Google) Very good service from Abram, the young man who helped me. The furniture was very nice and very good. (Original) Muy buena atención, por parte de abram el joven que me atendió, muy buenos muebles y muy bonitos.

We have been buying our furniture at Ashley for almost 2 decades. Great quality. We got a sweet deal on Memorial Day sale. Our sales person, Nikki, was just amazing!

Nikki (Sales person) was very kind, patient and just awesome!

Our salesman Chris was great

We had an amazing experience at Ashley Furniture, thanks to Rosa! She went above and beyond her job requirements, ensuring we fully understood our purchase. Her knowledge and ability to explain everything clearly made the process smooth and stress-free. If you're looking for great service, Rosa is the one to ask for!

It was a very enjoyable experience and Abram Martinez was so helpful and knowledgeable about the merit of the furniture!

My husband and I had a great experience at Ashley’s Furniture. Our sales person Jeremy was excellent, very professional, knowledgeable, and helpful. Jeremy‘s Customer Service was on point!!

Great experience and ease working with our sales associate Steven Davis. No pressure and great service. Quality furniture

I got the best deal associate was very helpful thank you

Good customer service 👍

Freddie was awesome!! I told him what I wanted and Where I was gonna to use it and how I was going to set it up and he had me draw the room and placement of the furniture so he could visualize my space, he made some grate suggestions and I loved his ideas. He was an awesome sales person and he knew his stuff.!!!!! I will come back again and ask for Freddie 😉

Unprofessional service experienced with not just the salesman but also the manager himself. I love the product I purchased but this location really needs some BASIC customer service skills. Quick to sell but after that they didnt even care. The only 1 person that had manners and respect was Bill (I think that was his name), he loaded the item. He was working alone and not a single employee or the so called manager were able to assist him with anything so our handyman had to help him load the table as this was clearly not a 1 person job and no one else wanted to assist. Bill made sure the table was locked and secured before placing it in the truck while the manager ignored the issue after hearing Bill tell him about it.

My sales rep was knowedgeable, professional and friendly. He provided an exceptional shopping experience. Thank you Steve.

At first my experience with Ashley's furniture store was pleasant. I went to the store to see if they had the bedroom suite that I wanted on display. They did not, but Kris Summers was nice and helped us look at the over all cost, plus showed us new mattresses, as we getting a larger bed. That experience was very good. We weren't quite ready to pull the trigger and make that large purchase quite yet. I went back to the store to make the order, and unfortunately Kris wasn't there to help out. I was able to get my bedroom suite ordered;however, I repeatedly had to ask about the discounts that were supposed to be applied to my order. I had to ask at least 3 different times, and as I was reviewing the final order, I noticed that they still hadn't been applied. So I had to wait another 15 minutes for them to go back through and add the discounts. This was annoying, but I could tolerate it. Moving forward to the delivery. They delivered my mattress and bed frame. After installing the bedframe, they noted there we no slats. The delivery guy, Craig helped and reached out to the store and explained the problem. Originally he tried really hard to help me keep the bed in my home, however his boss told him he had to load the bedframe back up and take it back to the warehouse. He explained that I did not want that and they could just deliver the slats the next day. That's when they said something about the bedframe/slats not being in stock and that he had to bring the bedframe back. Craig was the one that told me to reach back out to Ashley furniture, and let me tell you, I am glad he did. Otherwise I would still be waiting in limbo. I called Ashley furniture and after taking 5 minutes to get pass their AI chat bot and finally talking to a person, I was told that the slats for my bedframe had been discontinued and I will need to pick a new bed frame. At this point, I am beyond frustrated. (I spent months looking for the bedroom suite that I wanted, and literally had it saved to my web browser for 7 months before I saved enough money to buy it). I explained that's not an option for me, I either want this bedroom suite or to return everything back and get my money back. At this time they connected me with an in-store assistant manager. I believe his name was Jeremy. He explained once again that the slats had been discontinued and that I will need to pick a new bedframe. I asked if we could not just take slats from a different bedframe and add them to the bed that I bought. He explained that it would void the 1 year warranty. I told him that I would be okay with, can we do that. He said that he would have to look to see if this can be done, but would call me back later in the day. He never called me back, so at 6pm that evening I reached back out - another 5 minutes getting through the stupid AI bot to talk to a real person. They couldn't get through to someone at the store, and said that they will leave a message and that they should reach out this evening before they close. They never reached out. I gave them a full 24 hours to reach out, they never did. I called support again. Another 5 minutes with the AI bot trying to get to a real person. Shawn was super polite and said that he will reach out again to the store and that he saw on his end where I have reached out two previous times to be put in contact with a manager. He explained that he is putting another message through to have a manager call me back, but at this point it may be better for me to go to the actual store. I live 25 minute from the actual store and work overnights So I currently will not be able to make it to the store until Monday afternoon. They still have not reached back out to me to help fix this. So my bedframe is just in limbo. Ashley Furniture store in Mesquite Texas, is a joke. If you want a good experience and good customer service spend your money somewhere else.

Carlos was absolutely amazing!!! Thank you.

(Translated by Google) Kris was very patient with us. We stayed long after closing time, and he never rushed us. Thank you so much for the great work. Excellent prices. (Original) Kris fue muy paciente con nosotros, nos quedamos mucho rato aún después de que cerraron y el nunca nos apresuró. Muchas gracias por el buen trabajo, precios excelentes

Freddie was great and knowledgeable. Seamless experience and I left feeling good about my purchase.

Freddie was a great salesman. Was a very good experience for me and my husband. No pressure.

Stephen was great and ensured quick delivery!! I’ll be back

I had a great experience. I went in a couple of times to look at the items that I wanted to purchase. My salesperson CT was very knowledgeable and worked hard to get me the deal that I was looking for. I would definitely purchase from them again.

The young man that help me was awesome he help me find the best bed for my back issues and I really appreciate everyone that help me with my needs great experience.

Customer service was great and buying process was quick and easy! Prices are great also

David was attentive to our needs, and listened to what my husband and I wanted. We were happy with the service we received. He went above and beyond to make sure we left satisfied with our purchases. #AshelyInMesquite

The salesman that helped us was Stephen he was phenomenal very very helpful great customer service. He wasn’t trying to rush us, I loved that, he let us take our time and we left happy new customers. We get our furniture Saturday:)

(Translated by Google) good service (Original) buen servisio

Excellent service

Beware of anything you buy from this location. One of the items I purchased from this location arrived damaged. When I reported it to CS they happily scheduled a date for a replacement. We took time off work and then they called the day of and wanted to schedule again twice? Obviously their operations are very un-organized to say the least and at the CUSTMERS expense! And then refuse to have it returned and get a refund! VERY UNPROFFESIONAL & UNETHICAL business practice acts! Plenty of other furniture stores around!

(Translated by Google) Excellent (Original) Exelent

Great experience, thank you CT.

I found what I needed at a great price.

Stephen was very courteous, professional and helpful. We’ve always shopped Ashley Furniture and will continue.

Rosa was very helpful

The salesperson Freddie Parks was very professional and helpful.

Kris was very helpful.

Thank you so much thank you for giving me a good experience delivering the dresser on the day that was promised

I was ready to give up on Ashley Furniture after a terrible experience with a warranty issue on a previous purchase several years ago. However, Kris at the Mesquite, TX store completely turned things around. From the moment I walked in, he listened to my concerns, made me feel valued, and patiently helped me choose the perfect furniture. Kris was professional, personable, and made sure I had a great experience—something I hadn’t received before. Thanks to his exceptional service, I’m now a satisfied customer again. I’ll definitely be back!

David hooked me up :)

This was the best experience. My sales lady was exceptionally knowledgeable and kind

I had the opportunity to visit this location today 4/19/2025! Let me just say the customer service is exceptional and most importantly they get you take care of ! Thank you Juan in Acima leasing and thank you Kris you both made my visit easy !!! Kris answered all my questions when it came to picking the right mattress in my budget and Juan was so helpful from start to finish on my financing !!! I can’t wait for my delivery 4/23/25 ! King size bed loading !!! Thank you soooo much guys !!!

(Translated by Google) Very professional, friendly, excellent treatment (Original) Trato muy profesional amable excelente

Great place and good service

David was extremely helpful after having issues with your website declining the order twice with no explanation.

Great. On time and professional. Thumbs up.

(Translated by Google) Carlos is fantastic (Original) Carlos es fantástico

Stephen was extremely knowledgeable friendly.. He quickly greeted us but realized that we'd prefer to be left alone at first and then offered his expertise once requested. His professionalism was appreciated and I look forward to buying additional pieces from him later.

GREAT

David was amazing! Got us in and out.

Okay so they push the warranty on your purchase but warranty department is awful. They'll do everything they can to avoid you using it. Takes weeks for them to come out and fix something. There techs aren't profesional installers. Be advised they use 3rd parties to deliver and install furniture. However mine was never properly installed and I didn't realize that until it was too late. Now it's on me because the time frame to make a claim has past and there is no accountability from rooms to go for hiring non profesionals to do the installing. I've bought so many items from here and now im never doing business with Rroms to go again. I'll be doing my furniture shopping at Ashley's and Nebraska Furniture Mart from here on out. Don't waste your money on warranty. It's a scam. Your furniture isn't being assembled properly. These are random 3rd party people doing the assembly and delivery.

Carlos was amazing sales rep!!

Kris was a great salesman! Helped us in purchasing our new living room furniture. Super nice guy!!

Thank you !!

This young man was outstanding he truly was willing to assist me and made sure I was completely happy with my choices then if it was any thing that he thought that I was unhappy with he would take me to something that I might like…and it did what really stood out with me how mannerable he and his manger were also when it came down to all the paperwork about payments , rental agreement he explained in such detail that a child understand it until I had no questions this young did an amazing job

Great Customer Service from all who I came in contact with but the fact that all my furniture has not been delivered and I still don't have a ETA. The rep has not called me back to let me know when my furniture will be delivered and that is very annoying to me

Manager jeremie and sales rep CT , great customer service, very knowledgeable, and professional

Very professional and well proves items

Charles was great! He took his time and answered all our questions and more. The wife and I really appreciated the effort and beyond for his knowledge as a salesman. Thank you sir!

Salesman was great, but please give people an opportunity to browse and discuss a major purchase without constant interruption. We were greeted at the door and around every corner by different people to the point of annoyance. We stated we were looking at living room furniture with the intent to buy. We were given a presentation about mattresses by two different individuals after stating that we are looking at furniture for our living room. Our desire of which room we were shopping for at each individual introduction. Similar to the constant text messages to respond to surveys. Please do not "ding" our salesman as a result of this review as he did a great job representing your products. We, like most people, do not enjoy a high pressure sales environment.

I got excellent service by Courtney! Great service, great price and quick delivery scheduled!! Thanks again!

Kris had wonderful customer service. I had a previous bad experience at this store but he made sure this time was different. And it was! He should be his boss’s boss to be honest.

I have to say I went to 5 different furniture stores looking for my sectional and when I arrived to the ASHLEY in mesquite STEPHEN DAVIS helped us, and listened to what I really wanted and he found the perfect combination, color and price.He truly is an asset to this store, THANK YOU!very happy customer ☺️

It was an absolutely amazing experience with the staff at Ashley

We ordered a mattress and base for a bed on Black Friday, November 2024. We had to wait several weeks for them to deliver the mattress separately from the base. The delivery guys knocked over everything off our dresser and messed up papers we had organized then scraped and dented my wall. We have called the store, store manager, regional & district managers. We have spoken with Jazmine the store manager, Cruz Sanchez and others in management and customer service multiple times and now Keawanda in customer service (we have a list). They said they had a $100 check they were sending then said call customer service. Customer Service says the check was cancelled and it is the store's responsibility. The store says it's customer service's responsibility We keep get bounced back and forth calling and going in person most act nice but no action .It has been 5 months and our wall is still not fixed and no compensation for the damage. This is ridiculous! We are ready to return everything and shop elsewhere. Maybe we need to get an attorney involved. Also, we have excellent credit, but read the fine print on 0% offers.

Awesome presentation and excellent customer service

Customer service was great. Very informative, yet the sales person gave us our space as we shopped around. The check out process went smooth & quick. Great experience.

My experience was wonderful. I was shopping for several different rooms and Jereme was very patient with me. I found what I was looking for and completing the purchase was fast and easy. I will definitely be a repeat customer!

Yazmin and especially Kenny were so great! Super sweet and informative. I love this location! Don’t go to Plano! They gave me a horrible experience! Come HERE! Ask for Kenny. So happy with my purchase and experience

Freddie was very nice. The only thing I'm not happy with is that I had no idea I was paying almost 700.00 for the protection plan, had I known that I would have declined it. It's almost one fifth of the cost of my furniture. Not happy about that at all. I should have been told the cost before it was added...hopefully I'll be happy with my furniture

My fiancé and I had been looking around at mattresses for a long time since we needed a new one. We had visited Ashley multiple times to test out different ones they had on the floor as well as other furniture stores. Ashley had a great deal going on and we ultimately decided to get a TempurPedic mattress. Only negative thing I have to say about this location is the lack of help from staff. Each time we would visit someone would greet us at the door and tell us they would come find us and see what deal we could make yet never comes to find us and is never seen again after that. When we bought our mattress we went and found a man named Jereme and he was wonderful and had a wonderful vibe and amazing energy. This Ashley location could do better with customer/employee engagement but otherwise all around great experience and ended up with a much better mattress in the long run at a great price.

Great customer service by David and staff they made it quick and easy great job guys

Freddie took very good care of my aunt. He's very professional and we will visit soon.

Great experience. Joe was very helpful and understanding.

Stephen was very professional. He worked diligent with us

(Translated by Google) More than satisfied, excellent treatment, very professional and above all the human warmth, thanks to David and his manager who made my purchase a success, God bless you always. (Original) Mas que satisfecho, exelente trato muy profecinales y sobre todo el calor humano gracias ah david y asu manager que me isieron que mi compra tubiera exito, dios me los bendiga sienpre

Stephen was a great salesman and worked with Progressive Leasing for 45 minutes to get their error resolved. Nothing was getting resolved and he suggested a different leasing company. Application process was quick and easy and the sale was completed as we wanted. Can’t wait to get the reclining sofa in the den next week!!

The salesman who helped us find a good mattress on a small budget, is an excellent, knowledgeable salesman. Will recommend.

Irene did a great job. Helping pick out the sofa and recliner just right for my family. No pressure. Just the way I like it. Well done Irene

We came to the store, bought the furniture. Should be an easy process, but if the sales guy doesnt input your address correctly, then things go wrong. I dont remember if I told him what my address was verbally or he inputted the information off my license. In the end my address was incorrect, off by one number. Here is where the problem comes in. They have a phone number on their business card and website, but everything is automated. I tried emailing the sales person, but they are already on to the next sale. They text you about when to deliver it relentlessly, then you go through the process and that is when the confirmation had my address and that is when I noticed it was incorrect. I literally spent all day trying to get my address changed, and someone that I was chatting with online, said I had to come back to the store to change it. At this point Im thinking of cancelling my order and really giving them a bad review. After finally getting a hold of someone, they were able to get my address fixed. If I were to recommend one thing, if you have a phone number at the store, have an option to speak with someone. This is a bad problem to have.

Plenty of variety and inventory. Staff was amazing and friendly. Gina took great care of my needs and offered very good suggestions and helped me save money.

Freddie Parks is a great Salesperson. He explained everything to us, and walked us through the whole process. It was a pleasure to have a salesman who didn't pressure me, but explained everything. He is a great asset to your team.

The sales man was very helpful in every way. Explained the finance options in detail

Very kind & helpful

Salesman Stephen Davis took his time and showed us what we wanted and explained the product. He tried to get us the best deal with our coupons or the sale price. Did a great job for us.

Luis and Gina were so wonderful to us! They took their time to answer all our questions and doubts. They went out their way to find the right furniture that we wanted and that fit the style we were looking for. The process for the finance was also painless and quick. They made us feel welcomed and we would come by again to fulfill our furniture needs.

We were very happy, with what we picked out , our salesperson Stephen was great to work with. He answered every question and made great recommendations and helped set up our delivery dates.

Jeremiah was a fantastic sales man, friendly, knowledgeable. Great to deal with

Sales lady was wonderful. She made a world of difference. Will do business with Ashley's because of the great service.

Great job! Jeremie Magee was professional, and made our buying experience a pleasurable one!

Great experience with Carlos

I appreciated no pressure sales from Jeremie Magee. He kept it simple I and didn't waste my time. Very Kind man.

Sara was great in helping me find the right furniture. I would recommend them and especially Sara Lott!!

Sale person was great. She knew her products. I would recommend her and the company to everyone. Ashley's has everything you need for your home. Thanks everyone.

Everything about our experience at Ashley HomeStore was five-star. We were shopping for a bedroom dresser, and rep Carlos Alvarado was quickly able to take us to options on the floor that fit our style and price range. The delivery process was very smooth, including regular text updates on expected arrival. The installation crew was right on time and careful not to break anything while navigating the dresser into the bedroom. This was our first time shopping at Ashley and it will be our first stop next time we need home furnishings.

(Translated by Google) They served us excellently and the salesperson who helped us explained things very well. 👍🏼 (Original) Nos atendieron excelente y el vendedor que nos atendió nos explicó muy bien. 👍🏼

Excellent! Thank you Gina 😊

CT is a fantastic salesman. I highly recommend anyone who needs furniture to ask for him by name. He's family now!

Jonathan was very friendly and helpful. He made the entire process for what I was special looking for hassle free.

The experience and relationship I had for just one day visit was very commendable. They should keep up. Promise to come back.

Ask for Carlos! He’s so helpful and recommends the best pieces of furniture with a smooth buying process, we love the couch he helped us pick out! Thank you Carlos!

Eddie I think was his name was really helpful with me and my wife!!…I appreciate him working with us and getting us started it was a pleasure to work with him Thanks so much my wife is happy with our order

Outstanding customer service by Jeremy @ the store in Mesquite!! Thank you sir

I had a very great experience at Ashley's today. They really went above and beyond for me to get everything I was looking for. The manager and Freddie Parks assisted us and always provided top notch customer service. Thank you 😊

My salesmn Freddie Parks was amazing he knew exactly what I wanted and he helped me find it . I’m very pleased with my purchase. Ashly Furniture has beautiful furniture. So if you need any new furniture in the Mesquite Texas area ask for Freddie . Thank you so much .

Star service from Rosa. Great experience purchasing a new bedroom and mattress.Will recommend to friends and family. Thank you!

Stephen Davis was a Great Salesman. A professional and helpful young man. Thank you, Stephen.

Excellent!

Freddie was very professional and took the time to help me find the furniture that I really wanted and he also took the time to show me how it would fit in my living room. I will be back again.

Steve and Jose made a great team in helping us with our decision of buying a new bedroom. They were patient, kind and very resourceful

We were helped my Jeremy and he did a fantastic job explaining to us the differences and benefits of various mattresses. He took his time and made sure we found the right one. We would not have purchased if it wasn’t for him. He did an excellent job !

Great buying experience today at Ashely store. The sales person (David) was fenomenal, patiently showing us multiple options and answearing our questions.

The store is clean and the service before purchase is good. They promised whenever I go to pick up my purchase, they will have the worker to help loading to my truck. But after I purchase and go to pick up my order, they just responded no workers are available to help me so I have to do it all by myself.

Had a great experience with the team yesterday I found my bed for my new place. Thanks for all your help David you did an amazing job. Also want to shout out Juan with acima he helped me out as well get approved. Thanks to the both of yall for being patient with me I really appreciated it!!!!

Good items I love them

Great experience and service, they were all very helpful and he worked over and beyond to get me the bedroom set I wanted, I even offered to change and he was like no I want you to leave satisfied with what you truly want.

I think we found the perfect sectional for us and our pets. David was excellent in helping us through the process!

Furniture pricing was fair. Delivery charge was a little high. Value of the warranty yet to be determined. Rosa was very helpful.

Everyone was very helpful got the couch I wanted as well thank you

(Translated by Google) Very nice attention 🥰 (Original) Muy linda atención 🥰

My experience shopping at Ashley was professional, hassle free, and pleasant. I enjoyable the purchasing you process. Thank you.

One name and one name only. Elizebeth. That was our sales person. She was soooo patient with me. And answered every question that I had. She made sure I left happy and with the couch that I wanted! without an insane price tag….

Stephen was extremely helpful and patient. Excellent service. Merchandise is beautiful

Mrs.Sara was Extremely Excellent.she Get’s A Five Star ⭐️

Great customer service……!!!

Elizabeth was very helpful and supported us in just the right way throughout our shopping visit. We didn’t expect to purchase today however Elizabeth led is to just the right recliner. What a pleasant experience!

The employee who helped me find exactly what I was looking for was kind and knowledgeable. He listened to me ramble on about random stuff while we were looking at various piecs of furniture as I tend to talk a lot when I'm nervous. Joe was amazing and the experience was as well!! I plan to buy a new couch from them in the coming month, even! Thank you Joe, and thank you Ashley Furniture for the experience!

Joe Nerio was exceptional! He was patient, informed about the different options, etc., until we decided on the perfect recliner couch. Thanks Joe.

We are looking to purchase a new mattress. Not today, but soon. We were being helped by a nice salesperson for at least 30 minutes this morning, then her manager came along and hijacked her entire sales pitch. By the time we left (2 hours later) we were so confused by all the beds he showed us and all the data he dumped on us! I know they want to make a sell, but she was doing just fine. Back off, dude. You may have cost her a commission.

Great Customer Service !!!

Great customer service Love my sofa

David in mesquite went way and beyond hooked us up !!!!

Jeremie was very helpful and knowledgeable about the products. Would definitely recommend this place and him.

Great customer service

It was a great experience the communication was there the price was affordable. I can't wait to get all my furnitures

Sarah was very informative and friendly I would do business with her again anytime thank you

Very friendly and very helpful staff. 100% would come back!

Great furniture,high quality products 😁

My salesman was amazing. He helped me with my selection. He helped me to get the lowest price I could get it was all around. Nice guy. But when it came to me trying to return the mattress cover I was informed that they did not do returns on mattress covers, but that was not disclosed to me at the time of purchase. I had to call the home office and they worked it out and provided a credit…

Came when they said they would and put the beds together really fast and efficiently! Thank you!

Everyone was very nice freddy amd Amilcor were great.

Excellent customer service from David and the manager Jose. I will definitely keep coming back for my future purchases.

Happy with their service. They helped me add an assembly on an office desk I wanted to order. The communication and delivery was very smooth and everyone has been very helpful.

Wide selection of loveseats. Unfortunately they did not have the one we wanted in the store. We placed an order anyway. Good price

Stephen was our salesman and he was very knowledgeable. He explained everything in detail about the living room sets we were interested in. First time buying at Ashley furniture and we were happy with our purchase

I did NOT have a good experience with Ashley Furniture. I opted to pick up my items instead of delivery and it was HORRIBLE. Lady at your distribution store in Forth Worth was extremely unprofessional and should be fired. Luckily Courtney was able to assist me and had my chairs delivered. Courtney was amazing. I will not be shopping from Ashley ever again. Thank you Courtney for all your wonderful help.

Experience was awesome ! Joe was thorough , professional and PATIENT ! I was there a long time going back and forth trying to make decisions . Joe answered any questioned I had and did not make me feel like I needed to rush . Great buying experience . Hopefully the delivery experience will be just as enjoyable

Best experience ever i went from another store having the worst experience to coming here and leaving happy with everything! Coming back here for sure

Joe was really helpful and helped me find the best deal.

My husband and I were shopping around for furniture and we found just what we wanted at Ashley Furniture . The color of the leather sofa, loveseat and chair. They price matched and the manager worked wonders wow were we satisfied.

Let’s start with the entrance. Although this might not necessarily be owned by Ashley it reflects badly to have a poorly lit entrance. We weren’t sure if the store was opened at first. We were greeted just after we opened the door and walked in the store. We knew what we were looking for when we arrived. The salesperson led us to the piece of furniture we requested. Fortunately they price matched the online store price and we purchased after the wife and I discussed.

The customer service here was great and they honored all of the prices. I will continue to shop at Ashley in the future!

I went to the store on two different occasions and dealt with two different salesmen. One was pretty good the other was pretty mediocre but the manager was awesome! Wish I could remember her name now.

Courtney was very helpful and easy to deal with. The process was smooth and fast.

Shamelle Smith greeted me with a smile and had great knowledge about the chair I was buying. Thank you, Shamelle and Ashley Homestore.

This store was super helpful and provided great insight on their inventory.

Elizabeth was so friendly, informative and patient with us. Her suggestions were very helpful and very well thought out. We were so glad that she was our sales person, and it was such an easy process. I still have a couple of items to purchase and I look forward to working with her again. Thank you Elizabeth, you are most appreciated!

Elisabeth made my furniture shopping experience wonderful. The sofa I picked out was much larger than I anticipate so we were able to pivot to pick out a sectional and table console that fit my needs! Thank you again for your help

We knew what we were looking for so as soon as we walked in, we were greeted by Elizabeth and helped to immediately. We purchased what we were looking for and we’re in and out in about 30 minutes. A great experience.

Jermaie Magee was terrific he exceeded his expectations of making sure my visit was successful and pleasant He even helped me with varies pieces that I was shopping for to make sure I left as a happy and satisfied customer WAY TO GO JERMAIE 🤩🤩🤩🤩

Joe the sales man was amazing helping us with our purchase

David is THE guy! My fiancé and I are first time homebuyers and David was very transparent with pricing and making sure we were comfortable with our decisions and choices! He definitely needs a promotion for the AMAZING customer service and transparency! I would definitely recommend him to my friends and family as well as go back to him for any other furniture needs!

Amazing selections and Freddie gave us a good sales experience!

Brandon Ramsey helped us out and was a great, down to earth associate. We had a mess up on my order, and he got it all fixed at no cost! Come here for your furniture!

My overall experience was great 👍 sales man very good polite and most helpful and patient. Wonderful young man.

Very easy to work with! Love my new furniture.

David was very helpful and friendly.

Absolutely terrible customer service, I purchased a mattress and 4 pillows 2 months ago I got the mattress the next week but 4 pillows take over 2 months. I got constant calls from corporate stating that the pillows were ready for pick up just to have the store Manger (Jose V.) Tell me they were not there. Went in today to get threatened to have the police called on me for checking where my order was....

The greatest experience l had in years. THUMPS UP ASHLEY STORE

Absolutely horrible and inconsiderate. I never received the bed that I purchased, along with the night stand dresser and mirror. They delayed the delivery twice and then cancelled it on the day of delivery and I never got my refund, I’m still waiting. I purchased this on November 12th. Many customer service agents have said that it would take 1-3 business days or 3-5 business days. Now they are saying 7-10 business days to process it back to my account and they have not even closed the ticket. If they did not have the merchandise why would they sell it to me? I will never shop with them again and I hope this company fails.

We are very happy with our purchases. Brandon is helpful and patient in helping us find what we were looking for. Thank you for that Brandon! 🙏 We love that are getting everything delivered at the same time like we wanted.

Bought a great looking recliner and employee was incredibly helpful and knowledgeable! Would definitely purchase future furniture from Ashley with a sales staff like this lady! Thanks again

Very helpful workers... great customer service!

Brandon Ramsey and the team were great. They weren’t pushy and let me peruse the store before I made my selections. Thanks!

They were very easy to work with and very cooperative on the price of the dining chairs that I desired.

Hassan was very helpful before and during our visit. Kudos to Hassan. Beautiful showroom. We’ll be back.

Stephen was helpful and great service in

Yes it was a wonderful and well spent hours in your store. David (Kawika), helped us tremendously and very professionally, through out our time there. We secretly came to purchase a Christmas gift for my sister (who was also there) which made it hard to do but Kawika (David) helped us purchase what she wanted without her knowing. (That was fun) Thank you David and thanks for making us love temperpedic beds all over again (so cool, literally). Happy Holidays y’all. 🌺aloha

Joe was very helpful and did an excellent job getting us the best deal possible. He went above and beyond to make sure we knew our options and that we understood our extended protection plan. We will definitely come back and purchase more furniture from here in the future!

We had an excellent experience buying our furniture here. Elizabeth Pena was amazing, and went above and beyond to help us!

The sales guy was great

Great help!

If you were going to deal with Ashely furniture, this is the only store to go through. My salesman wias Stevephen when Ashley was refusing to deliver my furniture because they drive around in 18 wheelers only and they said they couldn’t come down my driveway. I called Stevephen him and his manager made arrangements for another gentleman to pick it up and deliver it to me absolutely the greatest experience I had with them after two days of breaking down crying upset because I had no furniture in the house. Stevephen and his manager took care of me. I wouldn’t go nowhere else. I will do all of my furniture shopping from here. Only the one in Mesquite Town East.

The staff members we saw were friendly and helpful and the store has a lot of nice furniture options. Got the best deal.

I came out with literally everything I needed. Stephen Davis was very patient and helpful with my purchase.

we found what we were looking for the nuvella high performance fabric sectional sofa due to its durable easy cleaning fabric since we are about to have a walking toddler soon and wanted something to withhold that. Elizabeth Pena helped us out all through the process she was very kind informative and helpful, cant wait till my nee sectional arrives home. Thank you!!!

Brandon R. Was an amazing helper and answered every question that we had about the product that made us confident enough to buy on the spot! Will be back soon!

Our sales rep at Ashley’s was amazing patient and so helpful. We love our furniture!

Had a great experience and got our dream couch!!! Mr. Ramsey was great at the Mesquite location, he is honest and saw what we truly desired and guided us to what fit our needs and desires the best. Can not recommend him enough! If you are ever hesitant, go to Mr. Ramsey for questions and he will hear out your needs and give you the best fits for you. Great service!

Really liked the selection. Also my salesman, Joe was very helpful and not pushy.

We were greeted promptly and friendly by our salesperson. Joe was very knowledgeable and helpful in every part of my first shopping at Ashley Furniture in Mesquite Tx . Joe has a first class customer service attitude, no pushiness or pressure and he presented himself as happy in his work . Well done Ashley on a great Team member!!!

(Translated by Google) Kind attention (Original) Amable atención

(Translated by Google) The person who helped me demonstrated excellent professionalism and resolved all my concerns. (Original) La persona que me antendio demostró excelente profesionalismo y me resolvió todas mis inquietudes

My experience at this store was highly disappointing. I’ve worked in customer service for years and understand the importance of treating customers with respect, which was sorely lacking here. From the moment I walked in, I was met with unpleasant attitudes and unhelpful behavior. When I tried to exchange a sofa that didn’t fit my space, despite customer service confirming the exchange was approved, the store staff were dismissive and unwilling to assist. They insisted I call customer service again, even though the necessary notes were already on their system. During my visit, I felt judged and unwelcome, particularly as I navigated the process with my autistic son, who was calmly exploring the space. The lack of empathy and the dismissive demeanor of the staff made an already stressful situation worse. Despite patiently waiting for assistance after selecting a replacement, I was ignored and treated as though I were a burden. This experience made it clear that the store prioritizes convenience for its employees over customer satisfaction. I hope they reconsider how they treat their customers, as this level of service is unacceptable for anyone spending their hard-earned money.

Shamelle was AMAZING. If I could give her 100 ⭐️ I would.

A fantastic experience at this store! Brittany H. made the entire process so smooth and easy. She was extremely knowledgeable, listened to what I wanted, gave me multiple options to look at and recommended some great options. After having some time to explore other options and discuss with my husband what we’d like we ended up pulling the trigger on several pieces and got a great deal!

Love the furniture

Always so helpful and fast! The quality of my furniture is amazing and we will continue to come back over and over again.

Excellent the patience and time the sales lad took with me was awesome.

Salesperson took the time to make sure we got the best value in our price range.

Joe was friendly, knowledgeable, and not a pushy salesman. We left with the perfect couch!

Charles (CT) and Jose gave me a wonderful Ashley experience. I didn't feel rushed nor did I feel pressured into a purchase and I was allowed room to make an informed decision based on my availability of space regardless of the price tag.

(Translated by Google) I had an excellent salesperson. She was very patient in showing me and explaining everything I needed to know to make my purchase. Thanks Elizabeth! (Original) Me toco una excelente vendedora, Ella tuvo mucha paciencia en mostrarme y explicarme todo lo que necesitaba saber para realizar mi compra. Gracias Elizabeth!

My experience with Ashley was awesome! They made sure I found exactly what I needed and at a great price! And she also made me very comfortable as well!

Brittney is a fantastic customer service person great job. I will be sending other her way

Excellent experience and service with Joe Nerio and José Villafana, they resolved all my doubts, I bought a mattress, they have good quality furniture and good prices, I recommend it this furniture 100%

Great customer service and we found what we were looking for in addition to items that were not the purpose of the visit. Brandon and Management were very helpful and worked diligently to make sure we got what we wanted.

People you must come to Ashley’s they have great customer service. I had a great experience. I definitely recommend this place.

Excellent service

The sales person Steve was awesome and patient with me. I love how the other associates welcome me as well. I am Glad I choose Ashley to furniture my home ☺️

Sales Rep was professional friendly and understanding and completely patient with us while making our decision

I just live the customer service that i recieve from the employees and I also love the sales that they have

Structuraly decent but leather is crap. We even got the Ashley Furniture warantee but they know their furniture is crap and don't cover leather wear. Be aware, their leather color will wear quickly and look like crap and they WILL NOT cover the poor quality of their leather. Buyer beware. We spent 11k 3 years ago and furniture already looks like crap and is embarrassing to have guest look at. Looking to sell all their crap furniture. Reply to this if you are interested in buying our crap Ashley Furniture. We want to go buy better quality furniture that looks good longer than after a couple of years. What a waste...

The experice had with Ashley Furnitire representative was very pleasant. The sale of the purchhase representative was very knowledgeable of the item I inqured. She was very knowledgeable I kind and cared about the service she provide. She provided great customer service

When i walked through the door, they did let me browse for a few minutes. Carlos came and greeted me. He was so nice and kind. He made my shopping so much easier. I had already picked something on line that i like and was able to get it for that price. I hope they realize what a wonderful employee that they have. Thank you Carlos for making my shopping experience pleasant

Very helpful and professional also very informative and pleasant

Very enjoyable experience. There was no pressure from sales staff & so many options to choose from. This was my 3rd time buying from them & I won’t hesitate to go back.

Very bad customer service.They never one to solve your problems in store always try to refer you to call corporate and corporate is worse.They say no refunds even if the items they brought were not the ones you ordered.The worse deliver and assembly team.They didn’t bring me what I ordered and when I asked them to come and fix it.They were a no show multiple times.This a very bad business I highly advise you take your money else where like Nebraska Furniture.DO NOT BUY FROM ASHLEYS.

I loved how easy and quick the whole process was. I want to praise my salesman Mr. Brandon Ramsey because of how patient he was answering all of my questions and going back and forth of me deciding between couches. Not once did I feel rushed or pressured to buy. If you see my history of reviews I didn’t have a great experience with another furniture store, but I 100% recommend this location, just make sure to ask for Brandon to have a smooth process.

Steven was very knowledgeable of the merchandise. He pointed out the pros and cons of each sofa that I was interested in. I would definitely recommend him to family and friends to do business with.

(Translated by Google) The seller's kindness was excellent, so I don't feel satisfied paying $400 shipping dollars for a large purchase. (Original) La amabilidad del vendedor fue excelente en lo que no me siento satisfecho en pagar 400$ dólares de envío haciendo una compra grande

Overall experience was good. Our sales person Joe went over and beyond.

Good prices and lots of selections on furniture. I would highly recommend.

Horrible service. Scheduled delivery for today and turns out my “fulfillment” wasn’t routed. I was refunded my delivery charge and now having to pick up all the way in forth worth. I’ll never purchase from Ashley’s again. Their customer service is horrible. Products are of very cheap quality spending almost 2k you’d expect a great quality product but that’s a big NO. Don’t waste your time at the mesquite location take your service to Nebraska furniture mart honestly.

I had a sofa that was out of warranty and I needed a recline switch. They were able to help me find the part and order it. They were very helpful and professional.

Profesional and in and out in no time Carlos was Awesome and very helpful.

Horrible experience. I will never patronize this particular store, ever again. I purchased 3 full bedroom sets, with matreses and box springs. I paid cash for all 3. The 1st one went well. The 2nd two together has been a complete nightmare. The sales person received the sales and went M.I.A., . Without notifying me of short pieces of furniture, they delivered to my home and I returned the entire order. The contacted me later and said everything was available and they will deliver again. The day before delivery I received a call saying, a piece of furniture is still unavailable. Being tired of the mess, I instructed them to bring my purchases. Customer appreciation and service was horrible.

Wonderful customer service.David was a gentleman and helped us with my purchases!!

Great

Never received our furniture been sleeping on the floor for 3 weeks no response at all filed 3 complaints via the BBB !!! Do not shop here.

The staff was understanding and very well knowledge, great experience

In the store everything was fine, but upon delivery they did not have the common sense to send the two purchases we made on the same day at the same time and they only sent the mattress without the foundation and nothing about the bedroom.

Great customer service!

Rosa was very helpful and we intend to deal with her again if we purchase other items.

(Translated by Google) Very Professional, Mr. Carlos, thank you very much for your attention and fantastic information about the merchandise we were looking for...very "satisfied" (Original) Muy Profesional el sr.Carlos muchas gracias por su atención y fantástico información sobre la mercancía que buscabamos..muy "satisfechos"

My experience was great my sales rep Brittany Hoffman was absolutely awesome she gave us a chance to tour the store found me and help me tremendously with what I came in for so glad I chose Ashley Furniture as my store for furniture!!! Loved the experience!!!

Joe Nerio was awesome. He took the time to explain the difference between each mattress I tried out. Very thorough and attentive!

Rosa Rivera was an outstanding representative of this Ashley store.

Brittany was very nice to work with. Knowledgeable and friendly. It was nice to negotiate and not have to get a managers approval.

Service was great and staff was well knowledgeable and helpful!!

I walked in and instantly greeted by Rosa a sal associate. I was looking for a particular bed. Rosa took her time showing me different styles of mattresses and frames. I didn’t feel rushed and she gave me time to look around before I decided. I did get what I was looking for and it was a very laid back experience. Thank you Rosa.

Had a great experience! My husband and I were greeted at the door, everyone was friendly. Michael B helped with our purchases, he was very helpful and answered all our questions. Micheal greatly appreciated!

Very friendly and helpful..Was able to purchase online price.

If I could give zero stars I would. My mom purchased a chair in 2020 and bought the warranty. The chair broke November of 2023. It is now September of 2024 and we cannot get a resolution to the chair. Ashley NEVER registered the warranty but took her money. Now we are going between Ashley and the warranty company because Ashley does not want to take responsibility for their mistake. DO NOT buy anything from especially a warranty. Your reply gets me nowhere. It is the same people I have been calling to resolve this problem!!!

I appreciate their Professionalism and friendliness in wanting to provide excellent customer service.

The staff was awesome.

The young lady was so great! She was knowledgeable of all Ashley’s products offered (ie protection plans, delivery options). We very much appreciated Ms. Shamelle Smith! We will be back to shop with you again. Cnt wait to our sectional arrives. I would say if you can already get approved via Ashley’s site it makes the process so much easier, plus we knew what sectional we wanted. My husband and I were in the store 15-20 mins. Again, thank you Ms. Smith! We purchased the Stupendous 3 piece sectional.

Good selection of merchandise. Brittany was very helpful. I would definitely recommend her.Also she was helpful but didn't pressure you an would answer any questions

Everyone there was super nice. I will be back when I need more furniture

What a great experience shopping yesterday! Michael was so nice and very helpful. He helped me find exactly what was looking for!