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Ashley Store Mesquite, TX
Ashley Store
Store hours
Open today: 12:00 PM - 08:00 PM
About Ashley
The Ashley Store in Mesquite, TX represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Mesquite, Texas at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us at Mesquite Town Center Plaza, next to Burlington. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
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Excellent customer service from David and the manager Jose. I will definitely keep coming back for my future purchases.
Happy with their service. They helped me add an assembly on an office desk I wanted to order. The communication and delivery was very smooth and everyone has been very helpful.
Wide selection of loveseats. Unfortunately they did not have the one we wanted in the store. We placed an order anyway. Good price
Stephen was our salesman and he was very knowledgeable. He explained everything in detail about the living room sets we were interested in. First time buying at Ashley furniture and we were happy with our purchase
I did NOT have a good experience with Ashley Furniture. I opted to pick up my items instead of delivery and it was HORRIBLE. Lady at your distribution store in Forth Worth was extremely unprofessional and should be fired. Luckily Courtney was able to assist me and had my chairs delivered. Courtney was amazing. I will not be shopping from Ashley ever again. Thank you Courtney for all your wonderful help.
Experience was awesome ! Joe was thorough , professional and PATIENT ! I was there a long time going back and forth trying to make decisions . Joe answered any questioned I had and did not make me feel like I needed to rush . Great buying experience . Hopefully the delivery experience will be just as enjoyable
Best experience ever i went from another store having the worst experience to coming here and leaving happy with everything! Coming back here for sure
Joe was really helpful and helped me find the best deal.
My husband and I were shopping around for furniture and we found just what we wanted at Ashley Furniture . The color of the leather sofa, loveseat and chair. They price matched and the manager worked wonders wow were we satisfied.
Let’s start with the entrance. Although this might not necessarily be owned by Ashley it reflects badly to have a poorly lit entrance. We weren’t sure if the store was opened at first. We were greeted just after we opened the door and walked in the store. We knew what we were looking for when we arrived. The salesperson led us to the piece of furniture we requested. Fortunately they price matched the online store price and we purchased after the wife and I discussed.
The customer service here was great and they honored all of the prices. I will continue to shop at Ashley in the future!
I went to the store on two different occasions and dealt with two different salesmen. One was pretty good the other was pretty mediocre but the manager was awesome! Wish I could remember her name now.
Courtney was very helpful and easy to deal with. The process was smooth and fast.
Shamelle Smith greeted me with a smile and had great knowledge about the chair I was buying. Thank you, Shamelle and Ashley Homestore.
This store was super helpful and provided great insight on their inventory.
Elizabeth was so friendly, informative and patient with us. Her suggestions were very helpful and very well thought out. We were so glad that she was our sales person, and it was such an easy process. I still have a couple of items to purchase and I look forward to working with her again. Thank you Elizabeth, you are most appreciated!
Elisabeth made my furniture shopping experience wonderful. The sofa I picked out was much larger than I anticipate so we were able to pivot to pick out a sectional and table console that fit my needs! Thank you again for your help
We knew what we were looking for so as soon as we walked in, we were greeted by Elizabeth and helped to immediately. We purchased what we were looking for and we’re in and out in about 30 minutes. A great experience.
Jermaie Magee was terrific he exceeded his expectations of making sure my visit was successful and pleasant He even helped me with varies pieces that I was shopping for to make sure I left as a happy and satisfied customer WAY TO GO JERMAIE 🤩🤩🤩🤩
Joe the sales man was amazing helping us with our purchase
The sales lady who “helped” me was unfriendly to say the least. She said she didn’t know if anyone would be able to load the clearance floor model tv stand in my truck since it was a weekend. This was even after I told her I had knee surgery last week. She acted as if she didn’t want to be there and like I was bothering her. She finally agreed to ask other associates in the store if they could help after I asked if there was any possible way I could take it home the same day. I said thank you after the two gentlemen helped load the tv stand and the lady just stared at me and walked inside. It was a really bizarre shopping experience.
David is THE guy! My fiancé and I are first time homebuyers and David was very transparent with pricing and making sure we were comfortable with our decisions and choices! He definitely needs a promotion for the AMAZING customer service and transparency! I would definitely recommend him to my friends and family as well as go back to him for any other furniture needs!
Amazing selections and Freddie gave us a good sales experience!
Brandon Ramsey helped us out and was a great, down to earth associate. We had a mess up on my order, and he got it all fixed at no cost! Come here for your furniture!
My overall experience was great 👍 sales man very good polite and most helpful and patient. Wonderful young man.
Very easy to work with! Love my new furniture.
David was very helpful and friendly.
Absolutely terrible customer service, I purchased a mattress and 4 pillows 2 months ago I got the mattress the next week but 4 pillows take over 2 months. I got constant calls from corporate stating that the pillows were ready for pick up just to have the store Manger (Jose V.) Tell me they were not there. Went in today to get threatened to have the police called on me for checking where my order was....
The greatest experience l had in years. THUMPS UP ASHLEY STORE
Absolutely horrible and inconsiderate. I never received the bed that I purchased, along with the night stand dresser and mirror. They delayed the delivery twice and then cancelled it on the day of delivery and I never got my refund, I’m still waiting. I purchased this on November 12th. Many customer service agents have said that it would take 1-3 business days or 3-5 business days. Now they are saying 7-10 business days to process it back to my account and they have not even closed the ticket. If they did not have the merchandise why would they sell it to me? I will never shop with them again and I hope this company fails.
We are very happy with our purchases. Brandon is helpful and patient in helping us find what we were looking for. Thank you for that Brandon! 🙏 We love that are getting everything delivered at the same time like we wanted.
Bought a great looking recliner and employee was incredibly helpful and knowledgeable! Would definitely purchase future furniture from Ashley with a sales staff like this lady! Thanks again
Very helpful workers... great customer service!
Brandon Ramsey and the team were great. They weren’t pushy and let me peruse the store before I made my selections. Thanks!
They were very easy to work with and very cooperative on the price of the dining chairs that I desired.
Hassan was very helpful before and during our visit. Kudos to Hassan. Beautiful showroom. We’ll be back.
Stephen was helpful and great service in
Yes it was a wonderful and well spent hours in your store. David (Kawika), helped us tremendously and very professionally, through out our time there. We secretly came to purchase a Christmas gift for my sister (who was also there) which made it hard to do but Kawika (David) helped us purchase what she wanted without her knowing. (That was fun) Thank you David and thanks for making us love temperpedic beds all over again (so cool, literally). Happy Holidays y’all. 🌺aloha
Joe was very helpful and did an excellent job getting us the best deal possible. He went above and beyond to make sure we knew our options and that we understood our extended protection plan. We will definitely come back and purchase more furniture from here in the future!
We had an excellent experience buying our furniture here. Elizabeth Pena was amazing, and went above and beyond to help us!
The sales guy was great
Great help!
If you were going to deal with Ashely furniture, this is the only store to go through. My salesman wias Stevephen when Ashley was refusing to deliver my furniture because they drive around in 18 wheelers only and they said they couldn’t come down my driveway. I called Stevephen him and his manager made arrangements for another gentleman to pick it up and deliver it to me absolutely the greatest experience I had with them after two days of breaking down crying upset because I had no furniture in the house. Stevephen and his manager took care of me. I wouldn’t go nowhere else. I will do all of my furniture shopping from here. Only the one in Mesquite Town East.
The staff members we saw were friendly and helpful and the store has a lot of nice furniture options. Got the best deal.
I came out with literally everything I needed. Stephen Davis was very patient and helpful with my purchase.
we found what we were looking for the nuvella high performance fabric sectional sofa due to its durable easy cleaning fabric since we are about to have a walking toddler soon and wanted something to withhold that. Elizabeth Pena helped us out all through the process she was very kind informative and helpful, cant wait till my nee sectional arrives home. Thank you!!!
Brandon R. Was an amazing helper and answered every question that we had about the product that made us confident enough to buy on the spot! Will be back soon!
Our sales rep at Ashley’s was amazing patient and so helpful. We love our furniture!
Had a great experience and got our dream couch!!! Mr. Ramsey was great at the Mesquite location, he is honest and saw what we truly desired and guided us to what fit our needs and desires the best. Can not recommend him enough! If you are ever hesitant, go to Mr. Ramsey for questions and he will hear out your needs and give you the best fits for you. Great service!
Really liked the selection. Also my salesman, Joe was very helpful and not pushy.
We were greeted promptly and friendly by our salesperson. Joe was very knowledgeable and helpful in every part of my first shopping at Ashley Furniture in Mesquite Tx . Joe has a first class customer service attitude, no pushiness or pressure and he presented himself as happy in his work . Well done Ashley on a great Team member!!!
(Translated by Google) Kind attention (Original) Amable atención
(Translated by Google) The person who helped me demonstrated excellent professionalism and resolved all my concerns. (Original) La persona que me antendio demostró excelente profesionalismo y me resolvió todas mis inquietudes
My experience at this store was highly disappointing. I’ve worked in customer service for years and understand the importance of treating customers with respect, which was sorely lacking here. From the moment I walked in, I was met with unpleasant attitudes and unhelpful behavior. When I tried to exchange a sofa that didn’t fit my space, despite customer service confirming the exchange was approved, the store staff were dismissive and unwilling to assist. They insisted I call customer service again, even though the necessary notes were already on their system. During my visit, I felt judged and unwelcome, particularly as I navigated the process with my autistic son, who was calmly exploring the space. The lack of empathy and the dismissive demeanor of the staff made an already stressful situation worse. Despite patiently waiting for assistance after selecting a replacement, I was ignored and treated as though I were a burden. This experience made it clear that the store prioritizes convenience for its employees over customer satisfaction. I hope they reconsider how they treat their customers, as this level of service is unacceptable for anyone spending their hard-earned money.
Shamelle was AMAZING. If I could give her 100 ⭐️ I would.
A fantastic experience at this store! Brittany H. made the entire process so smooth and easy. She was extremely knowledgeable, listened to what I wanted, gave me multiple options to look at and recommended some great options. After having some time to explore other options and discuss with my husband what we’d like we ended up pulling the trigger on several pieces and got a great deal!
Love the furniture
Always so helpful and fast! The quality of my furniture is amazing and we will continue to come back over and over again.
Excellent the patience and time the sales lad took with me was awesome.
Salesperson took the time to make sure we got the best value in our price range.
Joe was friendly, knowledgeable, and not a pushy salesman. We left with the perfect couch!
Charles (CT) and Jose gave me a wonderful Ashley experience. I didn't feel rushed nor did I feel pressured into a purchase and I was allowed room to make an informed decision based on my availability of space regardless of the price tag.
(Translated by Google) I had an excellent salesperson. She was very patient in showing me and explaining everything I needed to know to make my purchase. Thanks Elizabeth! (Original) Me toco una excelente vendedora, Ella tuvo mucha paciencia en mostrarme y explicarme todo lo que necesitaba saber para realizar mi compra. Gracias Elizabeth!
My experience with Ashley was awesome! They made sure I found exactly what I needed and at a great price! And she also made me very comfortable as well!
Brittney is a fantastic customer service person great job. I will be sending other her way
Excellent experience and service with Joe Nerio and José Villafana, they resolved all my doubts, I bought a mattress, they have good quality furniture and good prices, I recommend it this furniture 100%
Great customer service and we found what we were looking for in addition to items that were not the purpose of the visit. Brandon and Management were very helpful and worked diligently to make sure we got what we wanted.
People you must come to Ashley’s they have great customer service. I had a great experience. I definitely recommend this place.
Excellent service
The sales person Steve was awesome and patient with me. I love how the other associates welcome me as well. I am Glad I choose Ashley to furniture my home ☺️
Sales Rep was professional friendly and understanding and completely patient with us while making our decision
I just live the customer service that i recieve from the employees and I also love the sales that they have
Structuraly decent but leather is crap. We even got the Ashley Furniture warantee but they know their furniture is crap and don't cover leather wear. Be aware, their leather color will wear quickly and look like crap and they WILL NOT cover the poor quality of their leather. Buyer beware. We spent 11k 3 years ago and furniture already looks like crap and is embarrassing to have guest look at. Looking to sell all their crap furniture. Reply to this if you are interested in buying our crap Ashley Furniture. We want to go buy better quality furniture that looks good longer than after a couple of years. What a waste...
The experice had with Ashley Furnitire representative was very pleasant. The sale of the purchhase representative was very knowledgeable of the item I inqured. She was very knowledgeable I kind and cared about the service she provide. She provided great customer service
They will rip you off, do not trust the people that work there.
Currently they are trying to scam my grandparents . Now they are having to get a lawyer to sort things out. Careful with what they try to offer or you will be scammed . Than customer service has been rude . Rosa is the lady that “ helped them “ .
When i walked through the door, they did let me browse for a few minutes. Carlos came and greeted me. He was so nice and kind. He made my shopping so much easier. I had already picked something on line that i like and was able to get it for that price. I hope they realize what a wonderful employee that they have. Thank you Carlos for making my shopping experience pleasant
Very helpful and professional also very informative and pleasant
Very enjoyable experience. There was no pressure from sales staff & so many options to choose from. This was my 3rd time buying from them & I won’t hesitate to go back.
Very bad customer service.They never one to solve your problems in store always try to refer you to call corporate and corporate is worse.They say no refunds even if the items they brought were not the ones you ordered.The worse deliver and assembly team.They didn’t bring me what I ordered and when I asked them to come and fix it.They were a no show multiple times.This a very bad business I highly advise you take your money else where like Nebraska Furniture.DO NOT BUY FROM ASHLEYS.
I loved how easy and quick the whole process was. I want to praise my salesman Mr. Brandon Ramsey because of how patient he was answering all of my questions and going back and forth of me deciding between couches. Not once did I feel rushed or pressured to buy. If you see my history of reviews I didn’t have a great experience with another furniture store, but I 100% recommend this location, just make sure to ask for Brandon to have a smooth process.
Steven was very knowledgeable of the merchandise. He pointed out the pros and cons of each sofa that I was interested in. I would definitely recommend him to family and friends to do business with.
(Translated by Google) The seller's kindness was excellent, so I don't feel satisfied paying $400 shipping dollars for a large purchase. (Original) La amabilidad del vendedor fue excelente en lo que no me siento satisfecho en pagar 400$ dólares de envío haciendo una compra grande
Overall experience was good. Our sales person Joe went over and beyond.
Good prices and lots of selections on furniture. I would highly recommend.
Horrible service. Scheduled delivery for today and turns out my “fulfillment” wasn’t routed. I was refunded my delivery charge and now having to pick up all the way in forth worth. I’ll never purchase from Ashley’s again. Their customer service is horrible. Products are of very cheap quality spending almost 2k you’d expect a great quality product but that’s a big NO. Don’t waste your time at the mesquite location take your service to Nebraska furniture mart honestly.
I had a sofa that was out of warranty and I needed a recline switch. They were able to help me find the part and order it. They were very helpful and professional.
Profesional and in and out in no time Carlos was Awesome and very helpful.
Horrible experience. I will never patronize this particular store, ever again. I purchased 3 full bedroom sets, with matreses and box springs. I paid cash for all 3. The 1st one went well. The 2nd two together has been a complete nightmare. The sales person received the sales and went M.I.A., . Without notifying me of short pieces of furniture, they delivered to my home and I returned the entire order. The contacted me later and said everything was available and they will deliver again. The day before delivery I received a call saying, a piece of furniture is still unavailable. Being tired of the mess, I instructed them to bring my purchases. Customer appreciation and service was horrible.
Wonderful customer service.David was a gentleman and helped us with my purchases!!
Great
Never received our furniture been sleeping on the floor for 3 weeks no response at all filed 3 complaints via the BBB !!! Do not shop here.
The staff was understanding and very well knowledge, great experience
In the store everything was fine, but upon delivery they did not have the common sense to send the two purchases we made on the same day at the same time and they only sent the mattress without the foundation and nothing about the bedroom.
Great customer service!
Rosa was very helpful and we intend to deal with her again if we purchase other items.
(Translated by Google) Very Professional, Mr. Carlos, thank you very much for your attention and fantastic information about the merchandise we were looking for...very "satisfied" (Original) Muy Profesional el sr.Carlos muchas gracias por su atención y fantástico información sobre la mercancía que buscabamos..muy "satisfechos"
My experience was great my sales rep Brittany Hoffman was absolutely awesome she gave us a chance to tour the store found me and help me tremendously with what I came in for so glad I chose Ashley Furniture as my store for furniture!!! Loved the experience!!!
Joe Nerio was awesome. He took the time to explain the difference between each mattress I tried out. Very thorough and attentive!
Rosa Rivera was an outstanding representative of this Ashley store.
Brittany was very nice to work with. Knowledgeable and friendly. It was nice to negotiate and not have to get a managers approval.
Service was great and staff was well knowledgeable and helpful!!
I walked in and instantly greeted by Rosa a sal associate. I was looking for a particular bed. Rosa took her time showing me different styles of mattresses and frames. I didn’t feel rushed and she gave me time to look around before I decided. I did get what I was looking for and it was a very laid back experience. Thank you Rosa.
Had a great experience! My husband and I were greeted at the door, everyone was friendly. Michael B helped with our purchases, he was very helpful and answered all our questions. Micheal greatly appreciated!
Very friendly and helpful..Was able to purchase online price.
If I could give zero stars I would. My mom purchased a chair in 2020 and bought the warranty. The chair broke November of 2023. It is now September of 2024 and we cannot get a resolution to the chair. Ashley NEVER registered the warranty but took her money. Now we are going between Ashley and the warranty company because Ashley does not want to take responsibility for their mistake. DO NOT buy anything from especially a warranty. Your reply gets me nowhere. It is the same people I have been calling to resolve this problem!!!
I appreciate their Professionalism and friendliness in wanting to provide excellent customer service.
Walked in looking for a bed mattress and frame and only 1 male rep approached me and did not provide any assistance...did not seem like he wanted to help me at all , walked around in hopes someone else could help me with beds and nothing... one male rep stared at me from the corner ...the other one was on his phone ...I felt so invisible.......I waited by the front to see if somebody would notice and they did look at me and went back to their cellphones...... such a low vibrational representation. I walked out and walked down next door at Home zone I received the best service and I bought my bed set there.... Home zone cared to help me.
The staff was awesome.
The young lady was so great! She was knowledgeable of all Ashley’s products offered (ie protection plans, delivery options). We very much appreciated Ms. Shamelle Smith! We will be back to shop with you again. Cnt wait to our sectional arrives. I would say if you can already get approved via Ashley’s site it makes the process so much easier, plus we knew what sectional we wanted. My husband and I were in the store 15-20 mins. Again, thank you Ms. Smith! We purchased the Stupendous 3 piece sectional.
Good selection of merchandise. Brittany was very helpful. I would definitely recommend her.Also she was helpful but didn't pressure you an would answer any questions
Everyone there was super nice. I will be back when I need more furniture
What a great experience shopping yesterday! Michael was so nice and very helpful. He helped me find exactly what was looking for!
I had a great experience with Ashley Furniture in Town East of Mesquite. Instantly greeted coming in the door, this young lady named Mackenzie “Kenzie” was so friendly and helpful in just letting me search the entire store for the items I had in mind. I must have bothered that beautiful young lady about 7 or 8 times in my hour-and-a-half search of the entire store. Each time Mackenzie was so happy to assist me and answer my many questions, yet never being pushy or directing me to the store items she is probably supposed to feature. I did not buy that very day, and slept on it overnight. But that same afternoon I initially went there, Mackenzie gave me her contact information, which upon thinking of more questions I should have asked while there, I was able to text Mackenzie all my extra questions, and her responses were lightening fast and correct. I was then able to make a fully informed decision. The very next day I went there again in the morning and was so thankful that Mackenzie was able to help me again. I ended up buying a recliner sofa and chair and dining room set for a really nice price, all thanks to Mackenzie. I couldn’t have dreamed of a better and more pressure-free experience. Mackenzie was so knowledgeable, friendly and engaging, I can only wish every shopping situation I have with a sales associate in the future is like Mackenzie’s. This young lady knows how it can and should be done when interacting with customers. She has unlimited potential that should be groomed for higher-level responsibilities. Best experience I’ve had. It makes me want to go shopping there again. Way to go Mackenzie!
Elizabeth was an excellent saleswoman whose product knowledge was only surpassed by her demeanor, friendliness & courtesy. She made us feel welcomed from the moment we entered the store. We will definitely tell others we know, if they need furniture, head on to Ashley’s in Mesquite TX. It took a while to actually get our furniture because we changed from the couch to a loveseat which I’m glad that we did because a couch wouldn’t have fit in our living room space. The delivery guys were professional and very knowledgeable and showed me how to hook it all together. They did a great job. Thank y’all for all your hard work.
Britney was very helpful and took time to assist us in our purchase.
Loved working with Daviance. Extremely professional and courteous. Loved my experience!😊
Joe was very kind and helpful. Was a pleasant shopping there was no pressure.
David your salesman greeted me with a smile and a proper greeting. He was very helpful in assisting me with my purchase. I will be back for any additional furniture items needed. Thanks David!
Great sales person. I knew what I wanted and no pressure to look at more expensive items. Found what I wanted and delivery expected in a couple days.
Was greeted time I entered the store and my salesperson was very polite and professional. He was helpful but not pushy. I had an excellent experience.
CT is amazing
Joe was great in helping us select a queen size bed.
Customer Service was great and fast
My experience was very good. Victoria was delightful to work with. She’s a very up beat person. The best kind of sales person to work with. Your lucky to have a sales person like her. Her manager was also delightful to work with. I had a great experience and would recommend Ashley’s to my family and friends.
Great costumer service! I am looking forward for my new furniture.
Elizabeth was patient and completely AWESOME. Gove that woman a raise!!!!!
Great store! I will be back
We found a matching piece we needed at the right price. Purchase was made easy.
The salesman was so helpful He made me want to buy more He believe in Ashley quality and value for your money I do also but unfortunately I have already brought furniture for my entire home but I did buy a sectional at Ashley's and I'm totally satisfied with it. BUY Ashley's you won't be disappointed.
Stephen eas very helpful with the purchase of a new dinette set. He was curious and we were in and out quickly.
WORST EXPERIENCE EVER!!! I will never buy from Ashley’s again. It has been nothing but lies, miscommunication and frustration. I bought a mattress and bed frame. The date the salesman told me for the mattress delivery was inaccurate. He said they would remove my old mattress. They didn’t! I had to call the store to get it scheduled for removal. The bed frame was scheduled for delivery on 8-9 according to the automated text I received. Then I get a call 2 days ago on 7/23 telling me it would be delivered today, 7/25. I asked for the timeframe and she said someone would call me the next day. That never happened. I scrambled to get rid of my current bed frame to make room for the new one. I called in to Ashley customer service this morning to get a timeframe. I was told the delivery wasn’t scheduled until 8/9. The rep told me the items would be in on 8/6 and delivered on 8/9. So now I have my mattress and box springs on the floor until then. Do I asked to speak to a supv. The person from the escalation team then proceeds to tell me the bed won’t arrive in the warehouse until 8/9 with delivery on 8/13. So within 20 minutes the dates mysteriously changed. I asked her why I have a text message stating a delivery date of 8/9. She said that’s just an estimate. WHAT??? It doesn’t say estimate. It says delivery date. As I said, it’s been one big colossal failure on Ashley’s part. I’m seriously considering cancelling my order and going somewhere else. I asked for the number to Ashley’s corporate office to file a complaint. I was given the number to the recruiting team. They gave me corporates number. I spoke to a receptionist who said I needed to speak to customer service for the local store. I told her I’ve done that. She said she would transfer me to consumer affairs. But guess what…. She transferred me to the parts department!!! That lady was rude and made no attempt to route me to the right department. She just said she couldn’t help me. As I said, it’s one big cluster!! Read the reviews before you buy from this company!!! * Sabrina is one of the mgrs at the mesquite store and she has been as helpful as she can be.
Good experience shopping at Ashley's. Our salesman, Michael was the perfect blend of helpful information and giving us space.
Friendly service
ELIZABETH is a beast!!! She was so helpful and relatable! Helped me find the perfect sofa for my space! I love that she didn’t discouraged with my “no’s”. I can’t wait to relax on my new sofa!
Excellent customer service
Allison was amazing customer service.
Stephen was very helpful.
I ordered two things and some how it’s too hard to deliver my items to my house… I’ve paid too much money for the delivery to be an issue. I will not be coming here anymore. I’ll take my business elsewhere.
Had a very bad experience today with my delivery. I’ve waited almost a month for my furniture to be completed which I understand. The day comes and one of the drivers had a very bad attitude when asked to move my furniture more to the center. Goes outside and yells at his partner to come back inside and help him (caught on camera). Felt very uncomfortable with the situation. Keep in mind I am pregnant. Didn’t finish the job because didn’t have a drill and said I need to contact a technician from Ashley. Did not give me any details and didn’t even put it in the notes. Now I’m in a stressful situation after waiting so long and having to deal with his attitude!! Someone needs to contact this guy and ask him what my furniture needs!!
Ashley's once again came in on customer service above & beyond. Courteous, professional, knowledgeable and respectful. But the Delivery service totally dropped the ball and left us deprived of our new purchase. I was considering purchasing the matching set but because of the poor delivery service I chose Not. Ashleys Furniture gets 15 out of 10. I recommend the Mesquite Store.
Great experience! Quick & friendly w. out being annoying. Jordan K. is the guy to go to if you need anything. He’ll take care of you. Thank you Jordan!
The people are very helpful and very
Service was excellent
CT was really helpful and didn’t breath down our neck like some of the other sales men at other stores we visited.
Always a positive experience at Ashley. Elizabeth is great and provided excellent assistance.
Steven did a great job helping us with our purchase. He was pleasant and knowledgeable.
Allison Ray was very polite & professional. She gets 5+ stars.
Jordan was amazing. He was very professional and patient.
I bought a table with 4 bar stools and only received 3 stools. I called the customer service line and told them about this and it’s been over a month and still haven’t gotten my stool. Their customer service is a joke. I highly recommend taking your money somewhere else.
Don’t shop here unless you are okay with being lied to by the managers. My experience with this company has been the worst I’ve had to experience, so much so that this is the first time in my life I have had to leave a review to a place. A negative one at that. 2 weeks ago I came to buy furniture here, I had a CONFIRMED delivery on the following Saturday. They decided to act as if my order was never scheduled for delivery THE DAY OF. I asked them to cancel it and they assured me it was cancelled. The next day I got messages reminding me to schedule delivery. I called the store to ask why my order wasn’t cancelled, they told me they sent the request to corporate and I had to wait till the next day which was on Monday. On Monday I received another delivery message but decided to give them the benefit of the doubt. Today, now THREE days later, I went on the online chat and the rep notifies me that the order was still not cancelled and that the refund had not yet been processed. It was 7/8 AM and he asked me to wait because his supervisor was not “in” yet. He closed the chat on me while I was typing. I get a hold of another online rep and she tells me the same. I call the customer care line and finally get a hold of someone who cancels my order. I called the Mesquite store just now to speak to the manager and she sends someone to tell me she is busy with another customer and to leave a message. As if my time has not already been wasted and disrespected enough. She finally answers and lies to me about how my order was cancelled by them on Monday. I was lied to by my sales rep, the assistant manager, one of the managers, and the online chat reps. It does not take 4 days, several calls, several chat conversations, and several cancellation requests to get my money back. If they had delivered my items when they were supposed to or at the very least notify their customer in advance that the delivery was being delayed we wouldn’t have had this issue. Mind you they kept telling me they needed a supervisor to cancel my order… the person that finally canceled it wasn’t even a supervisor.
Great service and great communication
I originally went to Ashley Furniture because their website said they offered a 5% military discount, which this store refused to honor. After purchasing a couch, the headache began with their delivery system. My delivery was scheduled and then cancelled three times over a three week period. Each time, the cancellation occurred hours before the couch was supposed to be delivered and each time I had taken off of work to receive the delivery. I eventually got the couch almost a month after I purchased it. I am happy with the couch, but because of the delivery, which I paid $120 for, I would be discouraged to shop here again.
Very knowledgeable, and quick!
The sales persons, Victoria and Micheal, allowed me to change my mind after sitting on different furniture minutes before paying and scheduled delivery for the following week. The customer service was excellent. I gave a 4 because everyone needs room for improvement.
Ashley’s furniture rocks.
Great service, Carlos Alvarado is a great sales rep he is not pushy answers every question honestly. Definitely going back.
Ashley Store, Mesquite, Tx Hospitality lacked while entering two sets of double glass doors with a wheelchair. The salesperson did nothing to assist. I almost turned around and left. Disable Persons Matter! Moving on to the experience and knowledge of the salesperson Brandon. You can not ask for anyone better. His expertise is mattresses. Hands down. Sonya M. Actual customer June 22nd, 2024
(Translated by Google) It is appreciated that they have bilingual staff and they explain everything clearly to us (Original) Se agradece que tengan personal bilingue y nos explican todo claramente
The Assistant Manager, KoCoa was very professional,kind and patient.
Steven was awesome and helped me get my couch ordered over the phone!
We had a fantastic experience today at Ashley! The staff were kind, patient, knowledgeable, and very helpful. They helped us to shop within our budget and never once did we feel pressured or anything like that. We highly recommend the Mesquite Ashley Home Store!
CT my man. Thank you!
All my questions were answered.. And the service was great... I was really indecisive and the sales people on the floor were very much so patient with me and went through all the recliner chairs in the whole store with me.. They were very thorough with all my questions It was a good experience
Joe was great to work with. got exactly what I wanted with no pressure
Delivery people left lot of nails on the road and hit the walls while Delivered
Best friendly place in town lots of options and have really great amazing price on everything. They gave me a amazing discount. I definitely highly recommend them to anyone who is looking for beautiful furniture.
Our shopping experience at Ashley furniture was exception. Allison Rae did an excellent job and provided options, details and exemplary customer service.
I enjoyed my visit today at Ashley and the Associate Elizabeth was so friendly and personable need more like her
We were greeted by Jose at the door with a friendly smile.We talked a little about what we were looking for and what I found online. Jose was very patient never tried to rush us and found us a great sofa and recliner. I give Jose 5 stars for the service we received. We didn't give the store 5 stars it definitely needs updating and the floors were nasty and it wasn't from the rain. I would definitely go back the service was great.
Had a wonderful experience at this store and Eric Wilcox was beyond helpful to my particular taste! Will definitely be back when we are ready for our next room!
McKenzie was friendly and professional. It was a pleasure shopping with her!
Awesome shopping and buying experience, Stephen Davis was wonderful and knowledgeable.
(Translated by Google) It was very easy and the salesperson helped me with all my questions. (Original) Fue muy fácil y su vendedora me ayudó en todas mis preguntas
It was fun and easy can't wait to go back
Outstanding customer service from Stephen. He didn’t pressure us with anything and even helped get the product discounted.
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Everything went smoothly. Carlos was great. Definitely be back 🙂
Ms Rosa R was awesome. I would definitely look for her on my next purchase. No greetings from anyone in the store.
Great service. They allowed us to look on our own and ask questions as needed. There was no hovering!
Elizabeth was great in helping me buy the chest of drawers for my son.
So far it's a good experience. Jordan was professional and didn't hoover, but stayed close. So when we made our selection, he was ready and helpful. Gave good information We loved the love seat recliners we purchased.
Super friendly location Very helpful Easy to order and schedule delivery!
They was very helpful an sweet an outgoing I highly recommend
Outstanding customer service. I came in and Steven helped me with placing my order. He gave me all the information I needed. Another Associate had previously attended to when and he made sure they also got their credit. Steven is Amazing! I will come in again because of his exceptional customer service
Great customer service!
Joe was a fabulous salesperson. Patient and understanding of what we were looking for. You should hire more people like Joe.
Best store to come get furniture from highly recommended
I enjoyed being helped by CT at the Mesquite store. He was not pushy, let me shop. I called him when I found my purchase to buy. He is so down to earth and so pleasant helping me. I will definitely come back when needing any help purchasing things for my home !!⭐️⭐️⭐️⭐️⭐️
Salespeople are professional and eager to assist customers. Thank you for your helpfulness.
Rosa at Ashley Furniture is great!!! She was helpful and very patient with us. I also appreciated her decorating advice.
Am waiting for the call back!!!!!
We received great customer service from Victoria, our sales associate, and from the delivery guys. We purchased a children's night stand and dresser with mirror. We paid for delivery only and no assembly. The last thing we assembled was the mirror and we were surprised it passed QA inspection; hence the three stars. The supporting boards behind the mirror were stapled carelessly and part of them are visible and they are not supposed to be seen. We should have complained, but we did not want to deal with the headache.
Outstanding customer service provided by both the sales representative and the store manager. From the moment I walked in, I was greeted with a warm and welcoming atmosphere that made me feel right at home. The sales representative was incredibly knowledgeable and attentive. What truly set this shopping experience apart was the personalized assistance I received in special ordering items for delivery. The item I had initially come for was not available in the store, but that didn't stop the team from going above and beyond to ensure I could still get what I wanted. The sales rep worked closely with me to place a special order, explaining the process clearly and providing me with all the necessary information. The manager's proactive approach and dedication to customer satisfaction were evident throughout my interaction with him. It was reassuring to see that such a high level of care and commitment was present at every level of the store's staff. Whether you're looking for quality furniture or a shopping experience that puts your needs first, Ashley Homestore is the place to go!
Nice prices. Friendly staff. We purchased a living room sectional. Delivery takes 4 days so I’m hoping it’s as nice in my house as in the store!
Charles Thomas, was a nice guy
Brandon was really helpful, very nice, I definitely will be back, and will let my friends know about Ashley Furniture friendly store in Mesquite!!!
Victoria was very helpful and friendly!
Great furniture store and the staff was very helpful getting me a good deal and saving some $$$!
DO NOT BUY ANYTHING FROM THIS CORPORATE STORE!!!! They have a ZERO return policy. I bought a sectional had it delivered and figured out it will not fit in the room without being in the middle of the room. Delivery men set up and hauled butt off to the next stop. I go to the store 2 hrs after delivery and ask for an exchange or store credit. I was told sorry we don't do that call this 800 number. Corporate customer service said sorry we don't take back furniture. So I just spent $2000 on furniture that won't fit in my living room and the company literally does not care. Go to NEBRASKA FURNITURE MART instead as they sell the exact same Ashley furniture FOR LESS MONEY and they have a 30 DAY RETURN POLICY FOR ANY REASON!!!
Rosa the sales lady was great Took her time with us....was polite n knowledgeable
Sofa was quality, communication on delivery was weak. We bought a floor sofa set from the Mesquite location which was contracted to be delivered 3 days after purchase with a 24-48 hr call for time window notification. Bottom line our delivery date was changed to 14 days after purchase without communicating to us and Ashley phones rolled to a recording communicating the original delivery date but no time window when I called. It was after a trip to the store a manager changed the date to 5 days after purchase and found no documented explanations for the date change. Beyond communication issues the actual delivery was done without issues and professionally. .
Stephen was very helpful and took care of us right away and it was done all over the phone! We had our mattress delivered the very next day and it’s perfect! Thank you Ashley Furniture and Stephen!
They will definitely take your money, but will NOT address any issues you have. I purchased a BR set and the delivery was all messed up. I contacted the store to see what the issues were and when all of the pieces would be delivered and they did NOT respond. When the chest finally came it had a screw sticking out/not in place that caused one of the drawers not to close and another drawer had a screw missing. The company says once you buy it you have to keep it even if it is defective or damaged. Don't buy Ashley, but if you do don't let them leave it until you check EVERYTHING from top to bottom. Screws, drawers, scratches, etc. The delivery people will take pics but the damage is often on the inside where they don't take pics!!!
Very friendly, knowledgeable & patient.
Really helpful customer service.Allison and manager Alex were able to help me find a financing plan in my budget. I left happy with my purchase (:
Nice furniture but the store has leaks and looks dilapidated.
Furniture was delivered damaged and getting them to stand by their 72 hours claims process is almost impossible. They only delivered 2 of my 3 pieces of furniture and had to open a ticket to “find” the missing piece. It’s been a week with no update. Impossible to speak to an actual person and when you do they just send you to create an online claim and can offer no help. I will never again purchase from Ashley.
Brandon was very helpful. He gave us many options. And very happy with our purchase
Our Salesman, Brandon Wilcox was very attentive to our wants, our specific expectations, and mainly our budget! He did a great job and made the experience very simple!! He deserves a raise!! Well done!
Walked in there just to look and got educated on the importance of having a good mattress and we ended up purchasing a mattress and felt amazing after making that purchase!! Looking forward to finally getting some great rest!! Thank you to our sales guy Joe Nerio 🙌🏽
I didn’t get the guys name, I had a delivery today for my furniture and their was a tornado warning! storm was Horrible and they managed to put all my furniture in my house and put together ! Outstanding!! My couch is beautiful! Thank y’all!
Anabel was the biggest help ever and very kind, made it fast and easy 10/10
Very nice and very helpful employee Joe
I had a great experience as a first-time shopper. My best GF & I were immediately greeted [not bombarded] by your SME sales professional, Mr. Stephen D., who was very knowledgeable of the company furnishings. Because I knew exactly what I wanted, it was easier for him to assist. I was very satisfied 😌 with my purchase! Q/HB/FB/SR for an adjustable bed frame. I will shop again at Ashley in Mesquite. Thank you Stephen for your time, expertise and friendliness! May you have continued success at AHS
I had a very great experience today with the purchases I made. Everyone was nice and friendly..... very helpful and patient. Thanks to my Sales person Freddie that went over and beyond to make sure I was comfortable with my decision. Karran Atchison
Great customer service
UPDATE: WOULD GIVE 0 STARS IF POSSIBLE. I was told IN STORE I would be able to change my lease and lengthen it and make my payments a little more reasonable once the lease goes through. I contacted the lease company and asked them to extend it and they told me the store should not have said that because they don’t do lease extensions. HUH SO FUNNY, I ONLY agreed to the loan because I was under the impression I’d be able to make the payments a bit more within my budget. MISINFORMED, LIED TOO, JOKES UPON JOKES. I ain’t even mad about about the delivery debacle, IM PISSED I was LIED TOO in store and given the run around. And to top it all off, the jokester lease chat employee couldn’t spell to save their life, and wanted to be funny and send me screenshots of him repeating our chat as if I didn’t see it or acknowledge it. EDUCATE THE EMPLOYEES TO NOT SCREW OVER PEOPLE AND THEIR MONEY. NOT BUYING FROM AN ASHLEY STORE AGAIN. Respectfully. I just wanna start by saying that the sales lady who helped me was very kind and did her job well, thus the extra star. Although I did have some small issues with seeing certain bed frames for a lot cheaper online but was not shown those ones, I was shown the more expensive ones instead. My issue isn’t with that, it’s with the delivery process. I was told and shown the entirety of the bed set up would be delivered april 24th, but the delivery order summary only showed a portion of the bed getting delivered with no follow up as to where the other components were. I contacted customer service and the jist of what I was getting was my bed was delayed and should HOPEFULLY be ready by the end of the week. Why wouldn’t the whole bed be delivered together?? That means I have to take off multiple days from work and not everyone’s job is lenient. Now I had to cancel the delivery and push it back and now I’m stuck sleeping on my couch. It would’ve been nice to know earlier or receive an email about the delay. I respectfully don’t think I’ll purchase anything else from Ashley.
Ashley was very professional and handling our banking needs efficiently and courteously. She was knowledgeable, pleasant and thorough during our transaction.
Their product is okay. I like my bed and mattress. Pretty decent prices. Customer service is lacking at this location.
It was a great experience! B was very helpful!
Went online and found what we wanted and Matt was happy to help us complete our transaction. A delight to work with!
Went here to purchase living room set. Saw what we liked online Anabell was so helpful getting us to the exact one we were looking at. The honored the online price and threw in a 3 year protection plan at no extra fee. The experience was great. Thank you Anabell and the Ashley Manager.
The staff really gave a good customer service 👏
I visit the Ashley Home store today located in Mesquite Texas. I purchase a lovely love-seat and sofa recliner with the help of Steven with his insight and knowledge and patience. Steven even helped me pick out a beautiful rug that will compliment my recent purchase.He went over and above to give me excellent customer service. I give 5 stars 🌟 across the board ✨️ Professionalism, knowledgeable , friendly, service and patience.
Went to just browse and it was like walking into a car lot . we had FOUR different people come up to us and it was very smothering. Let people shop in peace . If they have questions they will come to you. That experience alone made us walk out
Very helpful and very professional very satisfied thank you
What a terrible experience, after 3 weeks of getting emails that my order was on the way, and cancelling my order, I call today and now they tell me my table has been discontinued!! when I call customer service the Supervisor is pretty much telling me "what do you want me to do"! such horrible customer service, and the one item I received was damaged. now I am on the phone trying to get a replacement but these people do not own up to their terrible service and make you feel like you're being unreasonablefor even asking them to make it good.
The staff and mainly Mr. Charles Thomas are very professional and handled my request with ease. I will definitely shop here again!
It was a great experience shopping for my new sofa. Carlos A was great!
Excellent service.
Wonderful young lady helped with my purchase. It was easy and didn’t take a lot of time to get all signed and scheduled for delivery. Everyone was nice and helpful. Great place to shop. Thanks
Stephen was Awesome! The process didn't take long at all and everything was explained in detail. I love the customer service at this location. They allow you to shop with stalking you! 😁
Sales person on the phone was very helpful, saved me on delivery fees, good service
Great service ...would recommend ashley Furniture
Awesome experience with a great salesman who was not pushy with us. Great customer service.
The gentleman that help me C.T. was a awesome person to help with what I needed I wish more people had his customer service skills.
Terrible hr
Elizabeth was kind and helpful
It was great.I had bought many other pieces of furniture at Ashley over the years.still have it all .Still looks great.Today I bought a recliner. Very comfy. Looks like a reg chair. But it rocks and reclines. Love it.Just what I wanted. Carlos was most helpful. Very nice.thanks Carlos 😊
The process of purchasing with extended finance was seamless and the time spent in the store was minimal. However, I didn’t feel like the interaction was personal but more transactional. I don’t even know what my sales rep’s name and she was very temperamental (not open to receive) nor was I addressed as Mrs. Name. The communication was more like hey you (out-loud) from across the room for the entire store to hear my dealings. I did not like that and when I tried to express my dismay to the Assistant Manager all he could say was “I don’t understand” - he wasn’t engaging so I see why the sales rep conducted herself as she did. Her behavior was a reflection of management. No “quality” customer care. I was dealt with and not serviced. I never write reviews because I don’t find joy in speaking badly but the experience left me thinking I will never shop here again. I’m giving it 4 Stars because customer service isn’t easy. The store had great offerings and they were willing to price match online prices. The financing was made easy and I’m certain my sales rep was going above and beyond for me but needs to improve upon being discretionary and show some tact.
The service was spot on. It was fast and quick. No complaints I will be coming back for sure when I am ready to buy my next furniture upgrade
Very Nice, helpful and courteous service
Stephen D. was VERY HELPFUL!!! Especially, to a customer who is not very computer savvy.
Rosa Rivera helped our family with our purchase. She made the experience easy and worthwhile. We really appreciate her assistance and it was a pleasure meeting her. We Love Ashley's Furniture Store!!
Jordan was a Very nice and Professional young man who helped us with our purchase of a sofa. Answered all questions and concerns, I would go back to Ashley for future furniture needs!
Excellent attention
Thanks 😊 for a great shopping experience
I really appreciate the large selection and no-pressure atmosphere. I guess we looked twice at everything before making our choice. We were assisted by Stephen, who understood how to lay back just enough to not be on top of us, but was well placed to answer all our questions. A really good experience. We give top marks across the board.
Steven was great didn't follow us to close just close enough. Personalized service How we wanted. We had time to find just what we wanted and Steve took care of the rest. Once we chose what we wanted it was 15 minutes and we were out of the store.
Chill sales people- they may keep an eye on you in case you need them, but not following you around like a puppy. When it’s time to order, thorough process and follow through to delivery! Great delivery tracking app and delivery folks too!
Fantastic customer service! Jordan never pushed us, let us look and discuss however long we liked. He quickly responded to any questions we had and got us out the door efficiently with our new furniture at unbeatable prices. Thanks Jordan!!
My experience was fantastic. Stephen was my sales associate. He assisted me right away. I had everything I wanted in my cart on the Flipp app which is a must have app. I showed Stephen what I wanted. He showed me my selections and was even able to do a pre qualifying finance application which I was approved. We got all of this done on my lunch hour which left me with 15 min to grab a bite and get back to work on TIME!!! Thank you Stephen!!!
Good help in service.
Great customer service she was very nice (Coco) I love my couch
Vicky was very helpful, as well as the store manager Alex in helping us select our new sectional!
Great service and great patience
Rosa was very helpful in my quest to find the perfect side table. Took me through the whole store looking in the dark wood pieces. . Found what I wanted, did the paperwork! Scheduled delivery! Easy Peasy! Pleasant experience.
Great experience. Victoria B had me in and out. She showed me things similar to what I was looking for. Price matched for me and made this experience very easy. Got my delivery and set up date on the day I wanted. Overall, amazing! Thanks so much
We had a good experience with our sales rep, Steve. We were in and out of the store within 30 mins. Steve was attentive, listened, and completed our order and signed us up for delivery all within that timeframe.
Had a great experience with salesperson Jordan while trying to choose a nice recliner. He made the process easy and quick. Was there about 30 minutes from start to finish. Delivery the next day. Stress free lovely experience.
Had a perfectly smooth purchase today! Shelly promptly greeted us at the door, asked what we were looking for and set us in the right direction, kept an eye on us and answered any and all of our questions. Shelly was a great! So helpful! And I’d definitely return to shop here again!
Stephen was great to work with and helped get what I wanted
I had a wonderful and pleasant experience last night. I have been looking online for the last couple of months, trying to decide what will match in my room. Want to say thanks to Cedric for helping me with my purchase.
Had a great experience. Carlos made it easy for us. I highly recommend to go check out these place. You have nothing to lose .
Shameless was very helpful! My husband and I were able to look around the store with her assistance in directing us where we needed to go to locate the pieces we were interested in purchasing.
Sales person Elizabeth was excellent and so patient with us. She helped us measure adding furniture pieces, subtracting pieces.
The store person helping us was extremely helpful and knowledgeable about the items that we wanted to purchase. I would definitely recommend the store, and the sells person who assisted us. Great experience!
Shelley was an awesome associate…loved her persistence and personality. You rock!!!
Victoria was very polite and not pushy. When we entered the store, she greeted us, and we just told her that we were looking around and would like to take our time without being followed…so to speak😁. She was very respectful, told us to look around and if we needed any assistance, just to let her know. In doing this, we took our time and looked at dinette suites on our own, when we were ready to deal, she took great care of us. Thank you Victoria
The salesperson was great and we agreed to pick up our chair at warehouse in Fort Worth, we live in Dallas. We’re told that people pick up at the warehouse all the time. After over an hour and a half drive we were greeted by a slob slouched in chair. Told the ONLY person who pulls orders was at lunch and it would be 1.5-2 hours before they could get our chair pulled. We left !
Wife and I visited the Mesquite store and was greeted by Jordan. We were shopping around looking to upgrade our mattress. To our surprise Jordan was extremely knowledgeable and helpful with our experience. He explained every facets about mattresses that we didn't know. Even though we went over our budget in our purchase it was money well spent. We been to other stores but their sales associates didn't come close to what Jordan explained to us . We will be back in the future and will highly recommend Jordan from Ashley to all friends and family. Thank you Mr. Jordan
Anibelle was very helpful to me and my family she has great customer service and great people skills outstanding
Sales people are very nice here and helpful and the store has alot of furniture you can look at but the problem is the warranty for there furniture is utter garbage. The worst customer service I've come across in a very long time. The incompetence is staggering and if you get damaged furniture always double check every thing top to bottom before accepting any piece of furniture because good luck ever getting it fixed in a timely manner. It's been 2 months since I got a recliner with multiple tears defects in my couch and warranty has sent out someone twice and only sent me part of the pieces to be fixed. Every time warranty only alloted an hour for repairs when it would take half a day to fix it all. Ashley furniture needs to do better especially when customers spend thousands of dollars. Every stores warranty is different than corporate. Ashley furniture needs to do better theres to many hands in the cookie jar for anything to get done correctly.
We visited last week to search out furniture for our son’s home. Shelley served us and helped us to identify key pieces. Even though we didn’t buy that day she still made our experience a good one. We returned last night to make our initial purchase and she stayed over to assist us without a complaint. Definitely a positive business experience!
Bad experience with this company that has led me to not want to do business ever again with Ashley’s Mesquite.
Our salesman Charles T. Also known as CT was great. He was very nice. Loved her personable he got with you. I am not one for salespeople but he was very pleasant. Him and his manager Alex did an amazing job to get our business and get us where we wanted to be with the out the door price.
Fantastic consultative sales. Relatively quick process. We'll shop there again.
Never ever buy from Ashley! I ordered a bed with Ashley this past month and I had the worst experience. First, horrible customer service, especially at their warehouse in Fort Worth, TX. I picked up the bed at their warehouse and as soon as I walked into the office I was greeted by the most disrespectful man. He was wearing a super hero shirt, his hair a mess, and he acted extremely unprofessional. As soon as I walked in he verbally showed how annoyed he was that I came in and gave me an attitude like what do you want. He also did not help me with my order and forced me to call the store representative who sold me the bed so that he could do his job and tell the warehouse employees to bring up my order. Not to mention that before this incident, I had called him about the status of my order and he used a rude mocking tone arguing with me that my pickup date did not mean I was able to pick up. (this was after 100 times of me calling the warehouse and them not picking up) Second, Ashley orders are shipped incomplete. The next day I assembled the bed, three parts were missing! I called customer service and they said they would email me about the missing parts and they never did. I called again the next week and a lady answered the phone and she was incredibly condescending. To this day I have not received my missing parts. Seriously if you are in Texas, do not buy furniture from Ashley. This was by far the most disgusting experience I have had with any business.
Great patience& raport, thanks to Micheal for his great customer service and good disposition to make our deal work😀!!!
Service there was great everybody welcome you in and wants to help they made my day as I walk through the door Thank you all great job!!!👍🏽👍🏽👍🏽👍🏽
Horrible horrible horrible service. Waited a week for my sofas to be delivered after I paid for them in full all for them to tell me my sofas are on hold and it won’t be delivered another week later due to a mistake they made in the system/paperwork. Not to mention I told the sales rep I did not want the ridiculous $400 protection plan all for her to tag it on to the final price in store, thinking we wouldn’t notice. Avoid this place. Canceled my order.
Jordan was great! Good prices and wonderful service!!
We had a good experience. They were short handed, so store manager helped us. He was very friendly and helpful. I explained what we were looking for (firm sofa & dimensions) and he took us around. In less than 20 minutes we found what we wanted. The store was able to give us a great holiday deal. We decided to look at other types of furniture, but nothing else caught our eye. There was no pressure to purchase. We purchased a modified U shaped sofa. Delivery is a week & a half.
Had cash in hand for a sofa purchase but after walking around for 30 min. waiting for someone to come help us we eventually just left. Employees would turn and look at us but I guess assumed we were broke lmao.
Our salesperson (CT was excellent. Friendly. Not pushy. Knew product well and found exactly what we wanted. Asked manager for best deal. Contract quickly and out the door. The manager could have come over and said hello. Otherwise. I’ll be coming back for more purchases and ask for CT .
Placed an order about two weeks ago and was told I could pick it up here on the date that it was ready. They ended up telling us that we had to drive all the way to Ft Worth to pick it up. I didn’t like the fact that they lied about the pick up location when they were trying to sell me furniture.
Very easygoing and got everything I needed.
I experienced a really good deal at Ashley today. The young sales person, Jordan King, was awesome and his manager sealed the deal!!! I will be back. Thank you very much for prof professionalism.
Victoria was extremely helpful, polite, professional, and most importantly she was very respectful of our situation. I definitely recommend anyone who is looking for furniture to go see Victoria at Ashley's Furniture Store in Mesquite TX!
Beautiful and very helpful employee she needs a big bonus
Rosa was really helpful, she answered all our questions and showed us many options.
Stephen D. was AMAZING!! he was super transparent, very positive attitude & answered any questions I had very thoroughly. I came multiple days and he came ready to help each day. He knows his stuff & deserves a raise!!!!
An amazing experience, everything from my entry to exit was magnificent. The best customer service, hands-down!
(Translated by Google) Furniture of all tastes of excellent quality and affordable prices (Original) Muebles de todos los gustos de exelente calidad y precios accesibles
Hello, I would like to take the opportunity to recognize KoCoa to thankyou for all her hard work in providing me the most excellent and wonderful customer service experience that I have received when I made a purchase on a beautiful furniture set. KoCoa was so knowledgeable of the furniture business using her expertise to help me make an important decision on a major purchase. KoCoa was very professional, courteous and she made me feel so welcomed in the store. KoCoa is an asset to the company and to her team mates. Thankyou so much for taking care of me in my major purchase, I appreciate it. KoCoa has provided such an awesome customer service to me, because of her, I will be a repeat customer. Thankyou again, I appreciate you! :-) Sincerely, Ashley
Great customer service.
The sales person was very knowledgeable about the various items of furniture. It took awhile for me to make a selection, but he was very patient. I’m glad I chose Ashley.
Carlos was extremely help and patient. I appreciated his professionalism and willingness to help.
The store folks were great. I first purchased a mattress and foundation and pillows and then went back the following to purchase a new bedroom suite. Shamelle Smith was very helpful and made process seamless. Kudos to her for she got my business on the second day of bedroom shopping. She treated my friend and I right and I made the purchase and can’t wait till my new bedroom is delivered. When I need a new living room I will certainly be back to Ashley to see what I want.
The sales person was very informative and helpful. Couldn't have asked for a nicer person to handle the sale
I throughly enjoyed my experience at this Ashley location! My sales rep Stephen got everything I wanted for a BEAUTIFUL price!! So, if you’re ever in the area and shopping around for new furniture check in with Stephen and you’ll be pleased!
CT is an absolute professional. He took care of us and made sure we got exactly what we were looking for. Looking forward to working with Ashleys furniture and CT again.
Victoria helped me and my fiancé find everything we were looking for. Made everything simple and easy. Answered all of our questions and was very knowledgeable and professional.
My sales man was just wonderful. Every nice never pushed me to buy anything. So thank you Micheal you were great.
The store personnel are fine, the corporate staff and service departments leave a lot to be desired. If you want customer service you cannot get it online PERIOD!
Shameless was awesome! Very knowledgeable and helpful and efficient!
Great folks and prices. Had exactly what I needed!
Great customer service and quick delivery!
Do not buy the warranty without reading terms and conditions ! What a scam $349 for a 5 yr warranty only to cover stains due transfer burn marks literally for couches ! What a scam ! The lady that sold me on it promised way more . I’ve owned my couch for over a yr now and cushions are flat . Will add photos .
Happy with the service and help received from the sales person he was so kind and help me during my entire visit
Shamell was exceptional! She was professional' courteous and knowledgeable. An excellent phone shopping experience.
Kocoa , Our sales lady was very knowledgeable and friendly. Very helpful. Good experience.
I had a great experience the people I worked with were great. I will shop there again.
Stephen Davis is the best!!! Customer Service is top notch
Adrianna was a pleasure to work with through this difficult time thank you so much sincerely Dominick
I've been an Ashley customer, they've been good to me,thanks.
We went into the store and within 30 minutes we had completed our purchase. Carlos A. assisted us and was able to give us a great price and fast, straightforward service.
(Translated by Google) They have beautiful things and they serve you very well. (Original) Tienen cosas hermosas y te atienden súper bien
It was wonderfull .
I’m a frugal spender, but I believe the sales person name was Jason, he was phenomenal. He wasn’t pushy but he gave me the reason why purchasing a therapeutic mattress would be an investment. I listened to him carefully, because I knew I wasn’t going to buy it. I’m not an easy person to get to buy something when my mind is made up on something specific. I just was trying to get the least expensive mattress I could find. Well, Jason explained the health benefits of it as well. I laid on that mattress and the difference it made on how restful I felt was quite noticeable. I am a side sleeper but it hurts my arm and shoulders. I laid on that bed and I didn’t hurt. I was sold. I also bought a bed that I’ve always wanted and a dining room set. I’m a happy customer.
Miss Elizabeth was very kind and helpful, I highly recommend this location.
Shameless was so profesional helpful and friendly. I give her a 10/10. We will definitely come back to her. Thank you so much for all your help.
If you go here ask for Jarin. He was very helpful, had plenty of knowledge and insight to find just what i needed in no time at all.
Great service
Very friendly service , great sales woman
Super experience, the associate was Knowledgeable, in which case helped me to make an informed decision.
Overall it was totally awesome
Enjoyed my visit at Ashley Furniture in Mesquite TX. Rosa was very helpful in choosing my powered reclining sofa. Mike Armacost
Very knowledgeable and helpful staff
Excellent, professional & very attentive service!
(Translated by Google) Very bad service, I bought a bed that I wanted as a Christmas gift and at the last minute they changed the delivery day. And as a result I couldn't deliver the gift for Christmas. Terrible service. (Original) Muy mal servicio compré una cama que quería para regalo de navidad y a última hora me cambiaron el día de entrega . Y por consecuencia no pude entregar el regalo para navidad .pésimo servicio
Mr. CT was great. He catered to me and my husband and helped us make a great purchase. I was very satisfied with his customer service. The manager Jose was phenomenal. Customer satisfaction was definitely his priority. I really appreciate the service. Thanks
Price was great. Jason gave great information and customer service
Very friendly
One of the worst Ashley Furniture stores I’ve been in. The salespersons were rude, gave me a weird look when I smiled and were not helpful at all. Furniture is nice but way overpriced mostly because people use credit than actual cash value nowadays. I know because they had items cheaper online and the next day I checked it was $80 more.
Everything we encountered during our visit was top notch
Always take care of me.
Stephen was very helpful on the phone and in person. When I arrived at the store, staff were welcoming and very considerate. Thank you for accommodating my needs. Will be back in the future for sure!
CHARLES WAS ABSOLUTELY 💯 GOT me everything Ineeded for my bedroom..
Great job will shop with you in the future. Carlos was wonderful with good manners & great knowledge.. THANKS, Judy and Bob
Great prices great furniture.
Jason was awesome 👌
Carlos made us feel like family. He wasn’t pushy, he was a very down to earth person. You need more sales people like him.
Extremely courteous and knowledgeable. I wasn’t hounded and followed like a shark like at most stores. When I needed help, he was right there when I needed him. I love shopping at Ashley Furniture!
(Translated by Google) It was excellent, they treated us very well Elizabeth is a very nice person, she treated us excellently, she helped us with everything, thank you 🤗🤗🤗🤗 (Original) Fue excelente nos atendieron muy bien Elizabeth es una persona muy agradable ella nos atendió excelente nos ayudó en todo gracias 🤗🤗🤗🤗
(Translated by Google) In the store everything is fine but the delivery of the worst took me the things without a box, it seemed like they were used things and the delivery of the worst seemed like they had given me the things as a gift, they are not at all careful in taking them down, something ugly (Original) En la tienda todo bien pero la entrega de lo peor me lle varón las cosas sin caja tal pareciera que eran cosas usadas y los de la entrega de lo peor parese que me uvieran regalado las cosas no tienen nada de precaución en bajarlas algo feo
This location had a large selection of sectional couches and all staff were incredibly helpful! We will be returning to shop here in the future.
The chairs were not wrapped when they carried them in so there were some chips in the legs and dirt on some of the fabric of the chairs. I asked one of the deliverers if it is common to have nicks in the legs and he said yes it was because of the type of wood they are made out of. I question that but chose not to return them because I didn’t want to wait for replacements. Also I asked about them not putting in the shelves to the tv stand. They said that they didn’t do that so you can adjust them to where you want them. The shelves were heavy and very tricky to put in . It’s hard for older folks who don’t have assistance to do it on their own . Just letting you know for future reference. Other than that I like the pieces I selected!
Saleslady Rose Rivera was nice she work with me and please with her service. It’s seems she was in demand, but she continued to complete our sale. I recommend her. Kudos to her.
Jason was so much help and kind. He treated us like we were spending tons of money and we only bought a piece of furniture that was 100 dollars. Thanks Jason for helping us!
We buy all our furniture at Ashley. JASON WAS AWESOME and a new father! ,)
The sales person was great. Great customer service, didn't feel rushed.
My furniture was to be delivered on Black Friday. No one called or said a word! I called and was told 12/1 or 12/2. I think someone needs to learn the art of communication. Thanks!
I've always enjoyed shopping at Ashley, but the knowledge and expertise shown by Jason made the experience that much better. I went in looking for a mattress, and left with a living room set as well. I will be a guaranteed returning customer! On a side note...I financed my mattress through Amica, and the fact that I couldn't pay a portion in CASH was the most ridiculous thing I've ever heard of. Talk about BAD CUSTOMER SERVICE!!
Excellent service all the way 👏🏾
Fast and furniture came in good shape and delivery team was great
The experience was great!!!! Carlos was a great guy, very professional. He made sure we got the furniture we wanted. Thank you!!!!!
Morgan is the best!! She took time to listen to what I wanted and showed me around the store to items that might work for me. Indeed, we found the perfect couch that I wanted. She was very knowledgeable and helpful through the entire process. I have bought from this store before, and found the furniture to be sturdy, reliable and beautiful. Thank you Ashley Furniture and Morgan for helping me be more comfortable at home!
CT is person you want to look for at this location! Helped us out with exactly what we needed…
My salesman and the manager were both awesome! I’ll be sleeping on clouds in no time.
Very nice and willing to make sure you are satisfied
Braylon was wonderful to work with. Super professional and knowledgeable about the products.
Jordan King did a great job in helping us what we needed!
Very good experience with my first time purchasing. Customer service is very friendly and helpful, I would strongly recommend buying at Ashley.
What time do you open
Morgan was phenomenal. She was very patient. She helped with all of the questions I had and she helped me select the perfect bed for my upstairs bedroom and may I add she was very very professional.
Horrible experience. First thing, the box spring given to me was not the same one I asked for at store. Sales man definitely gave me one more expensive to win more commission. The furniture was chipped. Delivery guys colored it in. I sent part of it back. That order was scheduled to arrive the 17th and they did not call me at all to reschedule, they just cancelled without letting me know. I missed a day of work waiting for the furniture to arrive again. Dresser was chipped (I let it go whatever) bed came in they assembled it, it was super jiggly and moving everywhere because I had to put mattress since delivery guys denied to do it. Horrible experience!!!!
We've Made purchases 2 times within the last couple of months and I can honestly say it's been a great experience. Ask for Braylon Russell, he's the best! Great customer service and honest pricing. Will return.
Was a very pleasant visit. Originally I was going in just to look around, but ended up buying what I was looking for. Thank you to the sales person that helped me, feel bad that I don’t remember he’s name. He was extremely helpful and very patient.
Worst customer service I have ever encountered! Where do I start… well, when we first walked in (on a Tuesday) we were greeted and overall pestered by a man named CT (Charles) who treated us like he was try to sell us a car. Saying things like, “I can get you the best price if you give me a commitment to buy it” and “I’m a veteran expert associate and will get you what you need to make a deal”. When we finally landed on what we wanted to buy ($4k worth of furniture), everything he promised he could do for us came unraveled. Keep in mind that I already have their credit card with a $6k limit. He first said he could get us 60 months no interest, he came back and said he could only do 6 months no interest. He first said he could get all our furniture to us by Saturday, then changed it to he could get us all the furniture by the following Tuesday instead. Over $4k worth of furniture and they wanted to charge $400 for shipping. He then suggested we get a Uhaul if we are not satisfied with the delivery charge and pick it up at their warehouse in Fort Worth (60 miles one way). At this point we had it with dealing with this man so we asked to speak to someone else. He gets his manager (Michael) who was able to rework the deal to get us at least 24 months no interest, but couldnt do anything about the delivery fee. All while telling CT that he’s wasn’t listening to our needs. After talking with my wife, we decided to take the deal and pick up our furniture from the warehouse ourselves to save the delivery fee on the following Tuesday. It gets worse… on Saturday I get a call from CT at 8:30pm and he tells me there’s a hiccup in my paperwork and I’ll have to come back to the store to fix it. I told him that I can’t get back up there until Monday and asked if this affects my pick up date. He said to hold off and he will call me back on Monday to confirm (my pick up date is the next day on Tuesday). So I wait. He calls me around mid day on Monday and says he’s got “good news” that I won’t have to come up and redo my paperwork, but I’ll only be able to pick up 2 out of 3 pieces of furniture on Tuesday and I can pick up the rest that following weekend. I told him I’m having to rent a Uhaul and that this agreement is unacceptable to me and that I need to speak to someone other than him. He says he’ll have his boss call me back and hangs up. Hours later, Michael (the manager) calls me back and say “hey, I’m sorry about the confusion but you can pick all the furniture up tomorrow and you shouldn’t have any problems”. If you thought the story ends there, nope, it gets worse. The next day, after I get out of work, I pick up the Uhaul and realize that the warehouse closes at 6pm. My maps say I should show up right before 6pm so I tried to give the warehouse a call to let them know the situation, however, the phone number to the warehouse is disconnected. So I call Michael. He tells me that he has “tried to call the warehouse several times and he is getting the same disconnection, but as long as I get there before 6 it shouldn’t be a problem. We arrive at 5:58, knock on the door (because it’s already locked) and this child behind a desk just straight up ignores my wife who’s knocking on the door. I get out of the Uhaul and go up to the door and the child finally looks up, annoyed. She comes to the door and tells us they are already closed and there’s no one there to pick our items. I tell her the situation and how we tried to call several times. She tells me (in her mush mouthed monotone) that they don’t have a phone number, we’ll have to come back tomorrow, slams the door on us, and proceeds to ignore us again. I call Michael, who doesn’t answer, so I call the store directly and speak to a man named Javier who says, “if the warehouse is telling you they’re closed then you’ll have to come back tomorrow”. At this point, I am livid! I tell him to just cancel my order. Javier just shrugs me off by saying “cool, give me a few minutes while I process your cancellation. 20 minutes later he tells me it’s done. WORST EXPERIENCE OF MY LIFE!!!
I will definitely ask for Stephen when buying anything from Ashley’s. He was very helpful.
Great staff
Worst customer service I have ever encountered! Where do I start... well, when we first walked in (on a Tuesday) we were greeted and overall pestered by a man named CT (Charles) who treated us like he was try to sell us a car. Saying things like, "I can get you the best price if you give me a commitment to buy it" and "I'm a veteran expert associate and will get you what you need to make a deal". When we finally landed on what we wanted to buy ($4k worth of furniture), everything he promised he could do for us came unraveled. Keep in mind that I already have their credit card with a $6k limit. He first said he could get us 60 months no interest, he came back and said he could only do 6 months no interest. He first said he could get all our furniture to us by Saturday, then changed it to he could get us all the furniture by the following Tuesday instead. Over $4k worth of furniture and they wanted to charge $400 for shipping. He then suggested we get a Uhaul if we are not satisfied with the delivery charge and pick it up at their warehouse in Fort Worth (60 miles one way). At this point we had it with dealing with this man so we asked to speak to someone else. He gets his manager (Michael) who was able to rework the deal to get us at least 24 months no interest, but couldnt do anything about the delivery fee. All while telling CT that he's wasn't listening to our needs. After talking with my wife, we decided to take the deal and pick up our furniture from the warehouse ourselves to save the delivery fee on the following Tuesday.It gets worse... on Saturday I get a call from CT at 8:30pm and he tells me there's a hiccup in my paperwork and I'll have to come back to the store to fix it. I told him that I can't get back up there until Monday and asked if this affects my pick up date. He said to hold off and he will call me back on Monday to confirm (my pick up date is the next day on Tuesday). So I wait. He calls me around mid day on Monday and says he's got "good news" that I won't have to come up and redo my paperwork, but I'll only be able to pick up 2 out of 3 pieces of furniture on Tuesday and I can pick up the rest that following weekend. I told him I'm having to rent a Uhaul and that this agreement is unacceptable to me and that I need to speak to someone other than him. He says he'll have his boss call me back and hangs up. Hours later, Michael (the manager) calls me back and say "hey, I'm sorry about the confusion but you can pick all the furniture up tomorrow and you shouldn't have any problems".If you thought the story ends there, nope, it gets worse. The next day, after I get out of work, I pick up the Uhaul and realize that the warehouse closes at 6pm. My maps say I should show up right before 6pm so I tried to give the warehouse a call to let them know the situation, however, the phone number to the warehouse is disconnected. So I call Michael. He tells me that he has "tried to call the warehouse several times and he is getting the same disconnection, but as long as I get there before 6 it shouldn't be a problem.We arrive at 5:58, knock on the door (because it's already locked) and this child behind a desk just straight up ignores my wife who's knocking on the door. I get out of the Uhaul and go up to the door and the child finally looks up, annoyed. She comes to the door and tells us they are already closed and there's no one there to pick our items. I tell her the situation and how we tried to call several times. She tells me (in her mush mouthed monotone) that they don't have a phone number, we'll have to come back tomorrow, slams the door on us, and proceeds to ignore us again.I call Michael, who doesn't answer, so I call the store directly and speak to a man named Javier who says, "if the warehouse is telling you they're closed then you'll have to come back tomorrow". At this point, I am livid! I tell him to just cancel my order. Javier just shrugs me off by saying "cool, give me a few minutes while I process yo
My fiancé and I literally furnished our whole apartment! The furniture is worth the money. Braylon was the salesman , he was awesome and helped us find everything we needed! As well as Edward , he was great as well! Great customer service ! 10 out of 10 suggested!
Very disappointing, frustrating and unprofessional. Second time with pick up issues after two Ashley employees stated they scheduled our pick up and added my spouses information because I could not be there. The female employee watched over a managers back during the last transaction just to get the credit for the sale and still not deserving due to the simplest transaction the schedule of pick up couldn't be done. We already knew what we were purchasing so that employee literally did nothing except have me dislike and not want to return. When people are spending good money at the least good service should be provided. Not even asking for excellent. If I could cancel the order I would. There is no customer service any where with Ashley even if you try asking for higher management
I'm so disappointed in this company. I purchased a bed from them in March of last year. I also purchased the protection plan for my bed for 5yrs. My bed frame broke and they refused to fix it. Talking about the warranty only covers burns,scratches,cleaning and another of nonsense. They also told me I could get my money back from the warranty but I have to wait 5yrs. I will never purchase anything else from Ashley. They say there the best and that's a flat out lie. They need to treat there customers right. They charge a arm and a leg for there stuff but can't do right by there customers.
Steven helped me with my furniture! He was very informative and helpful. Very thankful with him! ❤️
Delivery guys were fast and on time but it was a rainy day and parked partially on our grass and left a muddy,messed up tire dip in our yard. Aside from that the couches that were delivered were beige and there several dirty spots (couches were not super well protected) and I'm guessing their hands were not super clean. And before leaving the guy dropped the small pillow that came with it outside on my porch and got it all muddy.
Great service our sales associate was 1st class and store was very pleasant and easy to navigate
Friendly staff, great prices!
(Translated by Google) I thank Jason Austin for his kind help. And excellent service 💯 that he gave to my partner and me when choosing our correct bed. He knows how to listen and gives you an unimaginable variety of options. He knows how to answer all your questions. We would go with him again. He is a worker who likes his job and knows what he does. We bought our bed and will soon be home with it. Thanks Jason. And Ashley Store. (Original) Agradezco a Jason Austin por su bondadosa ayuda. Y exelente servicio 💯 que nos brindó a mi pareja y a mi al elegir nuestra cama correcta. Sabe escuchar y te da una variedad inimaginable de opciones. Te sabe responder todas tus dudas. Volveríamos a ir con él. Es un trabajador que le gusta su trabajo y sabe lo que hace. Compramos nuestra cama y pronto estaremos en nuestro hogar con ella. Gracias, Jason. Y Ashley Store.
Ask for Jason Austin. He was absolutely amazing and made it very easy in purchasing my bed. Thank you Jason!
Carlos is always helpful.
This was my first time visiting Ashley Furniture and I went to the Mesquite, Texas store. It was an amazing and fun experience with Braylon who greeted me at the door. I told him what I was looking for and he took me right to the area I needed. I had an idea of the colors and fabric I wanted on a couch and found the perfect one! I also wanted some other items so we walked around and found exactly what I wanted. The price point was great as well and I walked out knowing I got my money's worth. I will always go back to Braylon no matter where I live. I highly recommend Braylon as his customer service was superior. My furniture is being delivered three days from now which is perfect timing for me. The best experience in furniture buying ever! Thanks Braylon!
Mr. Braylon Russell was very professional and attentive to us as we shopped for kids furniture. I would highly recommend Ashley Homestore for its quality furniture.
We were looking for a new bed frame for my son as he has out grown his. We asked about specific styles but we're constantly redirected to mattresses. I told my son we needed a frame first and then a mattress. Once the sales person realized we were not going to buy a mattress, she just walked off and we left.
Was warmly welcomed when I first entered the store. The sales representative "Judy" was friendly, kind and extremely helpful. Her persistence and perseverance turned out to be successful in the purchasing of the items I was needing. When visiting the store ask for her specific
The staff and management of this store was great. Understanding of my wants and not being pushy on sales. I would definitely visit this location again.
They really have some great pieces...a little on the pricey side but for the quality.. it'll be worth it ☺️. You can thank me later! Had to come back and let the world know Mike in management and Juan in this location is the bomb diggity 😁!..they went over and beyond to get me straight. Great customer service!!!..WOW. * Hey this hard to find these days.
Delivery guys were very professional and took their time.
Victoria my Sales Agent was Awesome. She listened to what I wanted and helped we obtain it. Very knowledgeable and kind. A great buying experience.
I had a pleasant experience here! Jason took care of me and he went above and beyond to help me! Great customer service! Definitely recommend!
He was awesome n really worked with me on pricing! Very satisfied
Excellent service with Judy! Unfortunately they could not deliver within our timeline.
Judy was very friendly and the manager Edward is AWESOME. I will definitely be back to purchase more further for my home.
Very courteous, through in researching, friendly and patient while I debated on what I wanted. Did not get frustrated with me but aided in showing me how to coordinate what I desired. Thank you too both of the staff who gave me, my daughter and my sister in our purchases. Blessing to your staff and store. PS had very good sale and discount on certain items.
The young lady, Jessica, that assisted me at the store in Mesquite,Texas was nothing but amazing. I find it hard and frustrating, going through a loan process, but Miss Jessica made sure that I got what I wanted at a very very reasonable price. I recommend anyone who’s in that area to check out Miss Jessica, she’s a Way maker. I just really had a very pleasant experience at Ashely’s.
Irene was wonderful. She answered all questions and explained everything to me about lay-a-way including warranty. I love her energy and customer service. She’s awesome!
The Ashley store in Mesquite literally saved me from a furniture disaster! The sales associate named Brian listened to my problem, found the piece of furniture, I needed, and made sure that it could be delivered two days later! Thank you Ashley and Brian! They’re the best!
I was in the store and it wasn't crowded with other customers, and I never got waited on. The sales people were just talking with themselves and ignored me as a customer 😒 WOW! ! !
Work with Jason Austin. We got a great deal on bedroom furniture, mattress, and power adjustable base.
Ms Pena proved to be an outstanding sales rep who worked to give me the best price within my budget. She never kept smiling as she waited on me to pick the dinette set I wanted. She took it further by going online to see if she could order another item I wanted and she let me know it was only available online. She knew her job and took me step by step through the process. Tnanks Ms. Pena and you deserve a special commission for your patience and professional courtesy. Blessings always, Ms. Ellen
Our buying experience was great! Carlos made sure we got what we wanted,& took good care of us!! Thanks
I'm so happy about About the place experience was awesome
Stephen has been my salesperson for 11 years now. I appreciate his service and straightforward approach.
Irene helped and guided us the whole way. Explained everything. Was very patient with us making decisions and she delivered all the info we needed to make our selection. Amazing service!
Irene was a wonderful sales lady and attended to all our needs. She was friendly and easy going. Edward the manager was amazing!!! We will buy at Ashley's whenever we need furniture. Great people to work with!!!
Friendly get right to you nice experience great people.
Rosa was great! There was no pressure to purchase. She asked what we were interested in buying and showed us what y'all had. I really like her no pressure sales approach even after I told her we were going to look at another furniture store close by. She took her time to explain the warranty. I wish all sales associates were more like her!
Very helpful salesman. BRAYLON RUSSELL answered all my questions and gave me different options on picking out my mattress.
The Ashley team was very helpful and friendly. They were able to get us taken care of throughly. Thanks
This was a wonderful visit. As soon as I entered the store I was greeted by a smiling employee willing to assist. He toured me throughout the store showing me every options available for office desks. Stephen Davis was able to answer all my questions and even the questions I didn’t ask because he was listening to me. That saved me time.
My bedroom set was installed incorrectly, I requested for someone to go out to my house again and they have yet to fix it. They did schedule an appointment for me but never showed up or called me to cancel or to reschedule.
Judy was kind and patient. Searched for the best options and gave us lots of attention and advice. highly recommend her. and she is BILINGUAL which Was great so she can talk to my mom im her native language.
Bought a recliner, great service
As soon as I walked in ashley's furniture store of Mesquite, I seen my dream couch. I sit down on it and fell in love. Then Jessica walked over to me and started helping me with my order. She was so professional and it was like she could read my mind and tell me exactly what I was wanting. She also match me with a recliner. And she was awesome, she helped me with everything. Thank you, Jessica, from the bottom of my heart. So when you go over there dont forget to ask for Ashley, she was great. The store was clean and all the furniture. Look great, they even give me a discount. So i'd definitely recommend Ashley's in mesquite off a town East blvd.
Charles “CT they call him” was great! Informative and helpful.
Great service very helper.. very happy
I highly recommend Ashley Home in Mesquite. We went in to find a couch for our living room and Jason was very helpful. He was so patient and explained everything. He was able to give us the best price for our purchases. It was such a good experience.
The store manager was a great, no pressure salesman. He answered all my questions, did not offer any statements of b.s., just facts.
Very bad experience with manager Edward Johnson II. It was a long and terrible process just to get mocked and basically kicked out. He called me and my boyfriend stupid and said we were "not thinking with our head" for not wanting the optional protection he was pressuring us to get even though we declined it several times. He then called us "cheap" for not wanting the delivery of the sleeper sectional we were trying to purchase. My boyfriend then said he was getting out of line with the comments and he said "we are done" and turned us down by saying he didn't need this sale and to get out of his store.
Braylon was my salesman & he was extremely helpful & patient. He answered all my questions & addressed any concerns I had. I would recommend working with Braylon because he knows his stuff.
CT is great. His professionalism and desire to help made furniture shopping a wonderful experience.
Great deals perfect service
Great experience. Braylon was a great help in helping us find our bedroom and living room furniture.
Stephen was so helpful & friendly! Great, quick experience!
First off, it took 25 minutes to purchase a $21 home decor item. My sales person C.T. was sweet, he was doing his best. I wasn’t in the system, which is odd because i just purchased a bedroom set 90 days ago. So he had to add me, then since the item was on sale, he had to get Manager approval. The manager was an absolute jerk. For whatever reason, after I paid with my debit card, he wrote down my DL number on a form (which made me uncomfortable) and he wouldn’t say why they needed it. He kept saying “Store policy”, Then I had to sign about 5 papers. Not sure sure what all those were for. He wouldn’t even let me red them; just trying push me along. Overall, terrible experience. Won’t be coming back.
STEVEN Was excellent. I had no worries with him.
Our Mother wanted to change her dining room table and we found just the right one. She was very please with the help of Stephen. Today was a Great Day
Steven was great, he was very friendly and not pushy at all.
Our sales rep was courteous and attentive. I would recommend talking to Rosa if you need helo.
Everything was quick. Salesman was friendly
Braylon the salesman and Edward the Manger both Welcome my husband and I with open arm...It started with a call which Edward answered the call and he started to answer my questions and finally he said come on in, you're goings home with your bed. Ok, boom we walk in the door and was greeted by Braylon, we asked for Edward and he stated Braylon will take good care of us in which he did a very good job, he made sure we were comfortable and answered all our questions.. My bed will be delivered in 3 days. Thanks Guys you all was great.
Their team was very welcoming and helpful. The Chick-Fil-A of furniture service with more personable service added in based on your budget, which this store accommodated. I probably received the best customer service here from any other business.
Stephen Davis was the best salesman I’ve ever dealt with. He was so caring.
CT is the best! We will definitely be back when it’s time to buy more furniture!
Service was excellant!
Pleased with the quality of service.
You did great ! Thanks for you patience!
Made getting a couch easy
Great customer service!!!!
The Salesman that helped me was very pleasant & helpful!!
Beware of expensive unnecessary added charges for protection plans added without your knowledge. Read every detail on your contract. I’m in the process of trying to get refunded for one that was misrepresented by the salesman. Plus he told me the white glove delivery was $40 then when they delivered I saw on the paperwork that it was $190. The only thing they had to put together with the top of the table to the base. Be Aware….
Great 👍
We very excited yall have variations of furniture but yall financing it's a joke. We were very isatisfied..
Steve was very professional, knowledgeable. Customer service was excellent.
I would have given a 0 if I could. I spent over 4000 dollars at the mesquite location and after 1 yr having a issue with my sealy mattress. I have called and emailed several times and they have not called or responded. Do not buy from Ashley they will not take care of you after you buy from them
Irene she was very helpful and she took your time with us and she has a very attitude and she was very lovely person
(Translated by Google) A few days ago, I bought some furniture in this store and today I did not like it, because it did not come packaged, apparently they brought me furniture that they already had on display and it is not fair because I pay for new furniture, if they did not have them in the warehouse they had to say. (Original) Hace días, compre unos muebles en esta tienda y hoy los recibí no me gustó, porque no venían empaquetados, al parecer me trajeron muebles que ya tenían en exhibición y no es justo porque yo pague por muebles nuevos, si no tenían en bodega tenían que decir.
Jason was very professional helpful and knowledgeable. I had a very positive experience with him. I will certainly recommend Jason and Ashley Store to friends and family.
Salesman was awesome and prices were much better than expected.
(Translated by Google) I don't know if I made the right choice to choose my new furniture here, I am waiting for my sofas where they told me they would arrive on July 28 and they never notified me until I sent an email to find out what had happened and it turns out that I have to wait for it to arrive one of my sofas in a month and the other the following month and until now that I had to receive the first one I have not received any notice of my shipment, how I regret having chosen that store.🤨😡 (Original) No se si hice buena eleccion escojer mis nuevos muebles aqui,estoy en espera de mis sofas donde me dijeron que llegarian el 28 de julio y nunca me avisaron hasta que mande un correo para saber que habia pasado y resulta que tengo que esperar que me llegue uno de mis sofas en un mes y el otro al siguiente mes y hasta ahora que tenia que recibir el primero no he recibido ningun aviso de mi envio,como lamento haber elegido esa tienda.🤨😡
Braylon, was very kind, professional and knowledgeable. He seemed to care of taking care of the customers.
Jason, the mattress "Dr" was great! He was informative, patient, listened to what we wanted. Is very knowledgeable. Kind, in our opinion true customer care. Made our experience enjoyable. The manager was great as well. It was way after closing and we didn't feel rushed to finish our purchase!
The best furniture ever
Very courteous and knowledgeable
Charles was very professional and personable when he needed to be. Wasn't pushy and really let me take my time as he walked me through the process.
Our salesperson, Victoria, was friendly and knowledgeable.
The store was clean and organized. However no one came to assist us and a mañanita hurriedly rushed past us without asking about our visit, even though there was no one else in the store.
Could not have been more pleased with our sales rep Rosa. We let very satisfied with our purchases. Thank you Rosa.
Had to hunt down some one to get service. Had to go to the back to get my own mattress because the nice lady that did help couldn't possibly lift it. The manager on duty was lazy.
It took too long to purchase a decor flower that was clearance.
The customer service was wonderful they bought the wrong bed part but Jade was beautiful and making sure that the part was ordered and I was satisfied.
My daughter and I fell in love with Ms. Irene. She was very patient with us as we thought out our purchase. She answered every question with a smile. Just wonderful service. I told her we had more to buy and she is now our sales person. We will definitely be back. Great store and furniture!!!
Rosa Rivera was very helpful and definitely would recommend Ashley Stores.
It was Excatly what I was looking for
very good very well
My salesperson, Victoria, went above & beyond the call of customer service. She listened very well to what I wanted, & what I had to spend. I have exactly what I wanted, just wish it would arrive tomorrow instead of next week. All of this AND she’s left handed! Wonderful experience!!😊
I will never buy a couch here and recommend that all of you do not either or be very weary with the quality they provide. I have purchased what seemed to be a great couch and after 2 months had fell apart, broke, and seems coming loose. We are very careful people with are things so shows that there should of been no reason for this product to break. I alerted ashleys and call so many times I can not count about the problem and my warranty and stated will be taken care of. It has now been almost a year and of course no result in fixing or exchanging my product for a couch of better quality couch then the one I have. I am very disappointed as I was referred but am so disgusted with the customer care and urgency to resolve a customers concerns. I will never buy here again and will continue to inform people not to as well. I have given chance after chance, while being very patient and will not take this no more. My husband is Deshawn Mckinley
I would rate it 0, but no option to choose it, worst customer service I have ever received here, I went in today asking if they do returns and was told yes, me and my 7 year struggle to get two huge boxes out and was told I had to take them back to the store , there was 6 employees watching me and my daughter pushing the boxes to the back, but since I obviously wasn’t there to buy anything I was totally invisible to them. No one offer to help me at all, they all just watched me struggle , get to the back of the store for them to tell me they don’t do returns. It will have been nice to know from the beginning. Never coming back here again. Very disappointed and sad cause I’m a good customer and always buying things from Ashley. Will be taking my business elsewhere
I had a horrible experience. The person who tried to help me finance my couch took 1 hr + because she kept putting wrong information into my account. Finally, after creating 3 accounts everything was good to go. However, she accidentally order the protection plan whenever I told her multiple times I did not want the protection plan. Then, she asked if I just wanted to keep it since she did not know how to remove it from my account. Now it is my responsibility to get it removed from my account days after purchasing the couch, which I am still unsure if I can remove it. I would’ve walked out of the store 15 minutes into this ordeal if she didn’t already have my social security number and bank account information. Also, this ordeal caused me to be late to pick up my dog from day care, which resulted in $50 penalty that the attendant knew about. I would not recommend and will not be returning.
Last year we bought a living room set here. CT was the sales associate and was outstanding. We went in a couple days ago to get a bedroom set and were happy to see CT there once again. Thank you CT for your friendly and professional service!
The service at the Ashley Store in Mesquite is great! Braylon was more than patient, and he went above and beyond to make sure that I am a satisfied customer. The price of the item that I purchased was exactly what I expected. I am an Ashley Store customer!
In store experience very nice. On line experience very problematic
Stephen. Thank you. He was courteous, professional and respectful. He showed us options that fit our needs. Thank you for your assistance.
I've had questions for this store specifically for a few months. It's not urgent so I call when I remember, but every single time I do no one answers. In the last 3 months I've probably called 20 times and it's either not answered, answered then hung up, or I can hear employees talking in the background. I don't understand what's so hard about picking up the phone, not everyone can just easily go up there because the employees don't feel like doing their job.
Unacceptable customer service!!! The worst customer service I've ever encountered . I received a defective product and have been calling for weeks and weeks to make a claim. Since then, I have only been able to reach one person who promised to have a technician call me to set up a time and day, but I have not yet received a call. When my husband contacted and spoke with someone, they asked him to email pictures, which he did, and they informed him that the damage was caused by wear and tear even though we had only owned the sectional for 6 months!!!!
Excellent service, attention and value. They had the perfect rug for me. I had shopped extensively before shopping at Ashley
Victoria was the best. Personalbile enjoy having her serve me. Felt like I was seating with family. Very caring lady. Was very helpful with making my decision on a sofa. First new soda I have purchased in 30 year. Thank you Victoria 😊 💓
It was a great sales experience and awesome pricing
Carlos, was very pleasant and very knowledgeable.
Stephen was excellent in helping me find the best furniture for my 1st apt. Would definitely recommend to go to him for the help you need.
Our salesman, Steven was super informative and helpful.
Great service & patience! Jason was extremely knowledgeable & helped us through the entire process. Once we decided what we wanted, he made purchasing a breeze.
I came in to Ashley Furniture on July 4, 2023 and every part of my purchase was a exceptional experience. I am very please about the professionalism from the staff. Thank you from a happy customer.
Nice
My expertise with the lovely man that helped us out in the floor was amazing. However his so called managers are so rude and unprofessional. They don’t even acknowledge you or say welcome in , how’s your day going . If I go back to this store it would be for the lovely man who helped us not for the management there
Charles was great! He hooked me up with a great deal!! Definitely recommend this store!
Rosa is a fantastic salesperson. She listens and doesn't pressure you for the sale. I couldn't be any happier with my experience with Ashley. First time ever ordering from Ashley.
Sales person was helpful and friendly .
Very helpful and friendly staff!
Great customer service with friendly staff.
Ordered King Bed Frame and paid for delivery, they arrived and put bed together, they asked if I was going to put box spring on, stated yes, I asked if all was tight they stated yes and they left. Went to put box springs on, saw none of the nuts were tight, barely in stud, I tightened them, got to foot board it was missing a stud and nut, tried to get drivers back call numbers which are all down or messed up, got a hold of call center who left me on hold for ever and never returned, call 3rd time asked for supervisor was transferred after waiting 15 mins to a VM, funky after several more attempts got a hold of someone who put a ticket in and told me someone would call me, been over a week no calls, nothing, try calling store get message too busy try texting, can’t get anyone to talk to. NOT NUMBER ONE IN MY BOOK. WORST SERVICE EVER. Just emailed per your response… Did a review and they responded suggesting I email them so they could talk to me about the issues, that’s Funny, I have emailed them twice and no responses, guess my issues were not important enough to them. Like I said WORST SERVICE EVER.
My wife and I had the pleasure of meeting Charles. What an Awesome gentleman. We have visited this location many times, Charles is an exception to most. He is open, direct and Honest. He made our purchasing experience worth the revisit. He welcomed us to the store, introduced himself and sought out to see how he could assist. He has a wonderful personality. It was please doing business with Charles. Thanks for Hiring an Awesome person to represent your Brand.
Braylon was a great associate. Very informative and the sale process was fast.
I still don't have my furniture ordered end of May and no one has called with an update
Excellent customer service, Jason was very professional and knowledgeable , he went above and beyond to get the best price for us, we’re very happy with our purchase
I enjoyed my experience with my sales person she was very helpful and nice to me
I paid $500 for protection plan, and all the numbers that’s on my protection plan is no good and I need my furniture repair I have had less than one year. I bought a four piece sectional.
This place was Amazing, they really took the time to cater to my needs and get me the sofa and deal that I wanted ;)
Great experience
Stephan was great! He is Professional and went above and beyond in his customer service. I will be back! Love our couch. Thank you for helping my load it into my pickup. I appreciated it very much. Kathleen Fox
Great work. Stephen is attentive and has great customer service skills! Very kind guy and I enjoyed his conversation also! Good job 👏🏾
Very bad customer service, system is down no call no follow up. Miss leading information… unsatisfied had to cancel my order after waiting so long and had to wait for refund… very bad
Excellent
We purchased 2 reclining couches and a 5 year protection plan. We called the protection plan company and filed a claim to get the d-rings fixed on our couches. The company said they were not going to honor the plan (even though Ashley’s said absolutely everything is covered, and it’s stated in the flyer that it’s covered) siting their terms and conditions. I went to the store to ask them to honor the warranty that I purchased and to send someone out to repair the couches for me. They said they can’t do anything to honor the plans they were selling with their furniture or repair the furniture. Ashley doesn’t partner with this company anymore due to denied claim, I was told this by the sales manager. I called customer services and was placed on hold for 1.5 hrs and no one ever came back on the line to speak with me. So now I have paid money to a company that sold me a protection plan I can not even use and will have to spent more money to get it repaired when it should have covered in the first place. Do not buy furniture or protection plans from here!
Free was absolutely the most helpful, informative, and sweetest person! The world needs more people like her❤️😊
Very nice friendly atmosphere!
The representative was very prompt and courteous.The shopping experience at Ashley's was excellent.
A+
The sectional is in excellent condition. The price was reasonable and the guys were professional and courteous. I will definitely buy from them again.
My experience today at the Mesquite Ashley Store was great! My wife and I were kindly greeted as we entered the store. Stephen, our Sales Associate, was knowledgeable, courteous, respectful, and his listened to us, as we expressed our needs. He invited us to "Window Shop" at our leisure and when we were ready, to let him know, with no pressure. Stephen, was a delight to work with and we look forward to enjoying our furniture!
I would still like to know when I’m receiving my furniture no date set as of yet
So far so good we will see how delivery goes
I went there to buy a recliner and ask if they used hardwood I was lied to and said everything was used with hardwood and when I flipped it over it's particle board you didn't have to lie to me just say the truth
Don't know the computers are still down.Had to go to the bank and get exact change.
First time buying Ashley’s furniture here and when my love seat was delivered and I brought in the house to put the feet together one didn’t fit called up Ashley’s they said they would send someone out week later nothing it’s setting on a block of wood and we can’t sit down on couch pointless to spend money on something that was defective never again will I buy anything from Ashley’s
Have been trying to reach the store cooperate for the past 4 days phone dont work I went in person was told system is down .Just very disappoint I am not speeding $5 dollars I spent over 1,300 I was expecting better services .
We walked into Ashley and just as we began looking at options Stephen attended to us and he was phenomenal. He gave us full attention and great deals. I recommend Ashley for your furnitures and others necessary things for your home
(Translated by Google) For me it was the first time I bought at Ashley and the attention from Rosa Rivera was very good to say my purchase (Original) Para mi fue la primera vez que compre en Ashley y la atención por parte de Rosa Rivera fue muy buena para decir mi compra
Victoria Occhi was amazing!!! She listened to what my husband and I wanted along with our delivery needs.
Victoria was awesome!!! I told her what I wanted and she showed me everything that matched my needs. I'm so excited to get my new bed
Kamea helped my Grandmother, she explained everything and did not become inpatient with her.
Jason Austin was the sales associates who helped us with our purchase. He was very patient and helpful. I recommend him one hundred percent.
Very professional and kind Jason in the sleep department. I will definitely return and continue to be a customer.
Great place to shop and great transaction!
Great experience and the sale person was awesome!❤️❤️ definitely will go back.😁
(Translated by Google) Excellent attention, Mrs. IRENE treated us excellent, helped us with the credit to take what we needed and proved to be very professional in her work. (Original) Excelente atención, la sra IRENE nos trató excelente, nos ayudó con el crédito para llevar lo que necesitabamos y demostró ser muy profesional en su trabajo..
CT was so hopeful at helping me get a great deal on my couch and recliner. He worked really hard to make sure my items would get to me in time for my move-in date. Could not recommend him enough! Thanks again!
(Translated by Google) Excellent attention...totally pleased (Original) Excelente atencion...totalmente complacida
The store is beautiful, lots of choices. Irene helped us and she was great! Patient and very good humored. We found a wonderful recliner.
Don't buy from Ashley. They will deliver damaged products and not replace them. If you refuse delivery, they will hold you hostage. Their quality is pretty cheap, even Amazon has a superior quality as compared to them! Just scammers running business.
Great Memorial Day sale going on. If you need furniture, please check out Stephen! He’s kind & caring & won’t pressure you, but will eagerly assist you!
As soon as we walked in a sales rep was there to ask us if we needed any helped, which we did. She was amazing through the entire process but I sadly did not get her name. I highly recommend going there. Very smooth and easy process of purchasing a bed for my daughter.
Jason provided great customer service!
Great Customer! Everyone was so nice! Good quality furniture and my sales lady was so patient with us.
Stephen David was extremely helpful and knowledgeable!
It was a great experience working with Free F. She answered all my questions and was Very knowledgeable! Of all the finance options. Her customer service skills are to be commended.
I have bought from Ashley Furniture before, so I trust the quality of furniture. Stephen was great and very patient. I was in your store about 7 times before I finally committed to buying my Sectional for my living room. When I came into the store, I had exact measurements of the space and size of sectional I needed. I knew I didn't want brown...and I didn't want to go back to a couch and chair seating. Stephen was so on point and immediately directed me to this sectional. This sectional was so pretty... and perfectly fit the area of space, and I was able to add an extra seat to the sectional. The quality is superb, the cushions are well made. Seating is firm, so you don't sink down into the couch. I just had to say Yes!!!! And so very happy I did....Best purchase ever!
We enjoyed buying our new sectional from a very knowledgeable Sales woman who was also very efficient, sweet and easy to work with! She consulted with the assistant manager who also was extremely helpful and very nice! The store was clean and the merchandise was displayed nicely. We had a great experience and would recommend shopping there to anyone looking to buy new furniture. Thanks!
I ordered this sofa from Ashley's in Mesquite, felted in love with the color. As you can see these two sofas are different colors. I have been trying to get this issue resolved. The service at this location is so awful, unpleasant and distressing. I can never get to speak to a manger. They always put me on hold, then hang up on me. I call back no answer. I am very disappointed.
Vee and Free was awesome!!! They was very professional and personable. I was so indecisive and they were patient and helpful. Excellent customer service
This is the first time I shopped at Ashley Furniture store. I had a great experience! Everyone was friendly and helpful. Michael Bryson was amazing! My mom and I are now part of the family.
First off let me say, today I wasn’t exactly having a good day. However Kamella (spell check) && Ms. Vee gave me service so great& ensured I left with exactly what I wanted when it came to my bedroom set that I’m already ready to return to work with them for my living room set. The entire experience was amazing & they never made me feel pressured. Kamella allowed me to walk the store & find what I wanted without the extra “car salesman” feeling. I recommend everyone stops but to visit them.
I had an issue with an order that was cancelled due to lack of communication on my end. Evelyn at the Mesquite location assisted me and made sure the matter was resolved in a timely fashion. Her eagerness to help and professionalism was greatly appreciated. I was able to reinstate my order and schedule my delivery. I will definitely be a repeat customer!!
The experience was amazing!
Jason, provided with excellent customer service.
It was an amazing experience! Kamea at the Mesquite location was precious to deal with. Thank you for making our furniture purchase a pleasant experience .
Great prices but pickup process sucks!!! No ramp or proper loading dock and was told there was no one to help because our salesman had gotten off! Too bad we went from happy customers to shocked and frustrated that we were told to come back on Mother’s Day because there would be more staff after our salesman said we had til 8:30 to pickup on Saturday.
Good furniture but not enought variety
Perfect
Worst customer service they put sign with wrong price which was there fault and they refused to owner that price talked to manager in charge he act like he is the boss saying it’s on add and it’s expired now I told him if it’s is on add should have date of expiration date . Won’t shop again with them .
(Translated by Google) Very good good service and excellent price (Original) Muy bien buena atención y buen precio excelente
CT took care of me, got me exactly what I wanted, helped get my delivery set up and got me in my way! Ask for CT next time you guys are there!!
This store has inexperienced employees, I was sold a table that was on sale and when I went to pick up the table they told me that the employee didn't know she had to sell the table with the chairs together as a set. Then they are selling the items double the price then online because they say they are a franchise and their prices are different. I bought the black leather chairs for $149.99 each but online they are 2 for $149.99. I definitely won't be buying at this location again. I have been an Ashley's customer for a long time and I won't be coming back.
We bought 2 recliners and had them delivered. Once the people left we noticed one of the chairs were not sitting right. We couldn’t understand why. My husband turned the chair over and the wood was busted. We called the store they said someone would be out Monday , never arrived. We called them and they said they canceled the order because the part did not arrive. We told them how do you know what part we needed because they had not come out and checked. They wanted pictures, we got them. We are very dissatisfied. They need to replace the the chair and stop making excuses.
Unprofessional and unfriendly sales staff. Actually I felt like I was inconveniencing him by asking for help and asking to purchase things. Seemed like he didn’t want to be there. I won’t be returning for the rest of my items.
The young man that waited on was very nice he was a big help
Good customer service, from Julien Parker. He made everything fast and easy. We went in, we look and we bought.
If I could give negative number it would be -10! Worst furniture experience of my life! Told them I needed bedroom furniture a new home. Movers were late in bringing our furniture and my brother in law was coming and I needed a bed for him to sleep in. We paid for premium delivery and set up. When delivery guys came, He told me we didnt pay for slats so he couldnt set the bed up. I replied that I had, and he said it wasnt on the order. Tried calling customer service and you get Singapore. Wasted an hour on the phone and got no where, so we went back down to the store. Salesman apologized for the error and said they could bring missing slats in 2 weeks. I reminded him my brother in law was going to be there in 2 days, so that didnt work. Said nothing he could do. Went to manager on duty, after much arguing, he said he could have missing slats delivered next day and they would be installed. Delivery guy shows up, says he contacts with Ashley and he was told to only drop off, he cannot install. Since the movers had not brought out belongings, we had no tools to install, (we needed a drill). Our house was being painted and the painter offered to do for us. After reading the instructions, he pointed out that we were missing parts. Again, called customer service (in Singapore) and wasted yet another hour on the phone. Had to drive down to the store AGAIN! We argued with the manager AGAIN, and was told they would have to special order the parts and it would take 2 weeks. Told him my brother in law would be there the next day. He said ok to set slats with no legs as it was only going to be for a short time. after 2 weeks, we called customer service AGAIN, after getting no where, drove down to the store AGAIN!! Was told that the woman that was supposed to set up was out on leave. Huh? Is someone following up on her work? Oh, I guess not. Has to wait another week for parts to come. Then had to schedule technician to come out and install. That took another week! When he came out, he said they sent the wrong parts and he was going to have to reorder. WHAT???It took another 2 weeks, called to tell them parts had arrived and they said it would be another 2 weeks before they could send someone out. When the guy came, he tried to tell me that they sent extra parts that we didnt need. I told him to look at the instructions and the parts sent were indeed the correct ones. It took him about an hour to correct. WORST CUSTOMER SERVICE EVER!!!!! After all this., the quality of the furniture is poor and just engineered wood. I paid almost $2500 for this bedroom furniture, cant believed I was basically scammed. Spend the extra money and go somewhere that they care about their customers, not just selling you furniture.
My husband and I visited the Mesquite Tx store on May 5th. We were greeted by Free Forest. She is professional and friendly. Her knowledge of the furniture available. Very positive sales representative.
Terrible service both as a seller and Manager they need to be better trained pay for my cash/debit card armchair and they canceled my order and it's been 3 days and I still don't give you my refund when the manager's liar told me that my money was going to be back the next day. And the manager seems to be discourteous with a mistake of his employee who ends up paying the consequences and looks racist.
Will never shop at this store again. Terrible customer service and ridiculous returns policy! Wife and saw a table on Ashley website that looked good but we wanted to see it in person at the Ashley store. Unfortunately they did not have it in stock but said they would match the website price if we ordered from them. Had the table delivered ... all good so far. Set up table and it was too large for our dining room. Called customer service and they said fine, it was within the 72 hour delivery period and they would call back with return instructions. Next day they called back and said they had to refer the order to the store customer service. Next day the store customer service (Ashley Mesquite) called and said their policy is no returns unless the item is damaged. I explained that's not what it said on the website and they told me the website is a different company with different policy. Lesson learned for me never to buy from them again. If a company cannot back up their product then it's not worth buying from them. I should have read the Yelp reviews before shopping there.
Very helpful and friendly answer all questions and concerns
Great customer service. Braylon Russell knew exactly what we wanted. Can't wait for my new sleeper sofa to arrive. Thank you for the wonderful experience shopping.
Very professional clean environment no hassle very helpful and a successful trip. I appreciate the team they all work together. No problem at all. Also, remember everybody’s experience is different just because someone has a not so good experience doesn’t mean you will.☺️
CT was an excellent sales man and helped me to find exactly what I wanted and gave me a special deal on it!
Store Manager Michael delivered an excellent customer experience for my wife and I purchasing a dining set. Quality furniture at a fair price. Thank you, Ashley furniture!
My salesman, Jason Austin was superb! He was very attentive and knowledgeable with no pressure whatsoever. Will be shopping here again.
Rosa was amazing! She took care of us and Made purchasing here so easy and quick! Thank you Rosa ♥️
Irene was very patient and professional.
Very friendly staff. I’m always asked if I am looking for something before I even have to ask.
Ask for Rosa, she's the best! Great selection and quality.
If I could give a zero, I would. This store has no integrity on store policies. I purchased a nightstand and as soon as it was delivered, it went on sale $200 cheaper. I called the store and went in and all everyone said that all sales are final once delivered and there is no return policy. So Customers be aware that, There Is No Return Policy!!! I’m Done Buying from Ashley’s…
Very disappointed I even paid warranty for my dining table. I love the dining table. It was beautiful went with my kitchen, but I did 3 service orders so that they could come and look at it and no one would come and look at it and they said it was not covered under warranty, the paint is coming off came off right away. You don’t even have to scrape it for it to come off there’s like a white layer on top of it. Now I’m going to have to sell my table so that I can buy one I really want but this time I will go to Havertys, so regret selling my table from there that was a very great quality table Will not be going to Ashley‘s anymore
Very professional. Braylin Russell did a superb job!!!
This furniture is TRASH!! GARBAGE!! they sold me a "insurance plan" the leg broke on my couch after 4 years they said they don't cover it ...that fake leather is TRASH i barley sat on it and it tore up TRASH!! I WILL NEVER BUY THIS TRASH AGAIN!!
I was treated very well and my salesman, Steven was awesome,
So get this I was going to buy a good couch for the price it was telling me it was and the person helping me says oh no that's not the price AFTER signing off on paying it over time... so we obviously change our mind after they tell us it's alot more that it was originally & we leave thinking ok we backed out of that we good... tell me WHY THEY SEND ME A CREDIT CARD IN THE MAIL AND MY CREDIT SCORE IS DOWN! NEVER AGAIN WILL I EVER SET FOOT IN THIS PLACE!!!!
I will never ever buy anything from Ashley Furnitures again. The customer service is very poor, the quality is also very poor. Within months of buying a bed, the foot-end broke. Called them several times but no use. I feel , I just wasted myhard earned money.
We had a great experience. Kirstien was very helpful for the items we were looking for
Great Salesperson Rosa was great!!
Both men were respectful and quick with the delivery.
Excellent! My experience was awesome. Due to KC allowing me to take my time and not hassling me to hurry or to make a purchase, I was highly impressed. She was very helpful & encouraging.
Limited selection and pricey.
Best prices on a coffee table we found anywhere and the service was easy quick and professional
Free was an amazing sales rep! I will be back for future business
We had excellent help from Stephen. He was very knowledgeable about all the items we were looking for. I will be looking for him next time I’m looking for furniture. Double thumbs up 👍👍
The salesman was patient and knowledgeable.
Very friendly sales staff.
I had a horrible experience the other night, and I can't even get the store manager or assistant manager to return a simple phone call. Go next door to home zone, they have higher quality furniture and better customer service skills.
I had a really good experience at Ashley's Furniture. Antonio was very professional and a great sales person. Thanks
I had a great experience I hadn't been to Ashley's for a long time the sales person that tended to me was Carlos Alvarado
David is a great asset to your company. Friendly, Professional person . I will shop again at Ashley.
David was alot of help!! He got me in and out with no problems. I will definitely shop here again.
If i could leave 0 stars i would! For Kevin’s lack of customer relation skills. Asked about the chairs being assembled. Stated it wasnt his responsibility to assemble them. Although my wife paid for a full delivery and assembly. Called the store. They stated it was only for the table that assembly was paid for. Needles to say my wife is pregnant. Whos going to set these chairs up if i am at work? Huh!! Mkayty great job Ashley furniture!
Great customer service from the time we walked in till the time we walked out!
Robert was very helpful! I had an easy, quick and delightful experience!
I have satisfied with the service from the Ashley Homestore in Mesquite today, March 18, 2023. I got the furnitures that I really needed. Mr. Russell, Braylon is very patient in providing services. He answered our questions with clear explanations. He is an honest person. He works professionally and friendly.
My experience was great, the salesman Stephen Davis was very professional and helpful.
Great experience, excellent customer service and atmosphere.
Easy pickup/ load DEFINITELY will order again with Ashley
Our experience today was awesome. Mr Charles was our salesman and he was a lot of help. We came in to buy our daughter a new bed and mattress. He was so patient with her going all over the store and never made her feel like she was taking to long. He was just so great we ended up purchasing a new couch even though we didn't need a new one. If your ever in the store make sure you ask for Mr Charles.
Another great furniture partner in Mesquite! Visit them today!
We can always count on finding what we want at Ashley’s! Thank you Brayden for excellent service!
Great experience, easy and had exactly what we wanted. Braylon was very helpful.
Worst store ever on this planet. Don’t ever go and waste your time here to make a purchase who don’t ever care for their customers and their time. i went to the store and made a purchase for a desk table. We made the payment and waited for 2+ hr to complete the paperwork. After we received the paperwork my spouse updated that the item that we agreed to and made the payment for is not the same that we agreed to purchase and signing upon in the paperwork. We were being informed by the representative Mr Antonio rosila attending us that the purchased item had a wrong tag/label attached to it and he updated he was looking into it to do something about it. After waiting for almost 1 hr we were being updated that we need to make more payment and complete the purchase. The item that we had purchased was a on sale item. But due to the tag which was wrongly attached by them and was not our fault, they did not even cared that the customer invested so much of their precious time ,they did not do anything and ever cared to make some adjustments but gave a false promise that they were trying to fix the issue which never happened but instead they were asking to pay more for the item. In short, please don’t waster your time and energy in going to this store who doesn’t have even care about the customer, their time and finally even are very poor in offering hospitality towards their poor customers who happen to visit them. DONT MAKE A PURCHASE HERE AND WASTE YOUR PRECIOUS TIME !! WORST CUSTOMER EXPERIENCE!
Mr David was very knowledgeable of the product. Very nice. Addressed me as Mrs Donna that goes a long way. I'm old school awesome customer service. Will shop here again with David Thanks Mr David Great Job 👍
Wish I could give ZERO stars! Went in on Presidents’ Day to get a new bed for my new born and got a bed set and was told it would be delivered by the end of that week! Waited all day Friday for my delivery only for them to say it would get delivered the following week Wednesday. Then the Wednesday my delivery got here and parts were missing so they took my whole order back! I was confirmed it would be here the next Tuesday and now I get a call saying it won’t be here until Thursday, my baby and wife have been sleeping on the floor because of these delays! Unbelievable!!
Mr CT was awesome It is always a pleasure to have him as my salesman
(Translated by Google) Very good service. Carlo treated us very well and was very helpful. (Original) Muy buen servicio. Carlo nos atendió muy buen y fue de mucha ayuda.
Great customer service & very fast service! 🤩 I have been with them for over 4 yrs now!
I purchased a power sofa at the location in Frisco. When it was delivered, the power supply was missing. The delivery guys had to call customer support like anyone else and sit on hold, twice. We were told it would be a week or two before the power supply would be delivered. I took a chance and went to the location in Mesquite and explained the location to store manager Alex. He was able to find a solution and get me going. That is what customer service is all about. The next time I'm looking for furniture, this will be my first stop.
Loved the service with the sales person. The easiest and smooth of furniture store I have ever been to, he made it so easy. Even though I live in Arlington I will be going back to the store.
My sales associate Kamea was amazing!!!! She took time to go above and beyond and I greatly appreciate it!
Braylon was very helpful. Answered all our questions and wasn’t hovering over us.
Our salesperson, Victoria was friendly, helpful and patient. The selection was great and we had a hard time deciding what to pick. It was a good problem to have! It was an overall terrific experience!
Ashley Furniture has quality merchandise. I was a customer of their competitors and cancelled my account to open one with them. I'm even thinking to about my niece open an account with them.
Antonio R made the experience so much easier and made sure we got the best deals 😃
(Translated by Google) very friendly staff (Original) Personal muy amable
Kay was very friendly and helped us find exactly what we were looking for and completed the sale very quickly. It was a pleasure working with her!
The salesmen was very helpful, he did not try to rush me into buying what I did not want but instead waited patiently while we made a decision
Kay was phenomenal. Loved her energy. The way she handled the sale. How she didn’t try and push anything on me. I knew what I wanted and she gave me what I wanted. Super friendly and charismatic.
Very helpful and professional
Kadriona was my sales rep. She was AMAZING! So sweet, helped me make the best decision and get the best price, and I just loved talking to her! I came to buy a couch and left with the whole living room set on order!! I will ask for her EVERY time from here on out!! :)
Great selection and the sales woman did a great job and answered all my questions. Will continue to buy from them. Great service.
It was a Great Experience Jeb was great a hustler and got it done we had ourr small kids with us so we needed to be in and out.
It was really good and lady to help me Wes really good and nice
Easy experience and great friendly staff.
(Translated by Google) Very bad delivery service (Original) Muy mal servicio en el delivery
Great service mom
Thank you Free F. you made shopping & purchasing easy! Much love, Tiffany E.
Check on line for pricing before you go to the store!! I bought a bedroom set and it was much lower on line and they will not honor it if you purchase from them if you haven’t looked first.
Kamea at the mesquite store was very helpful. Not over bearing like some sales people.i found exactly what I needed
I worked with a gentleman named Carlos and when I found the furniture I wanted I quickly made a deal and set up a delivery date. He was very efficient and courteous. I knew I could find what I wanted at Ashley.
My salesman was Stephan. He was very attentive to my needs and what I was looking for. He was also very patient with me choosing the furniture and decor items.
Choices were nice but the haggle was a little drawn out.
Very helpful and efficient. Marched online prices from competitor. Very friendly no pressure
We couldn't browse, I felt stalked and harassed. Told them upon entering we were not buying just looking and it didn't slow them down, followed us around the store til my husband insisted we leave.
Awesome service. Kirstin was amazing. She made me feel welcomed and worked to get me the best deal.
Great customer service. Friendly. Not pushy or overbearing.
I was very satisfied with there customer service, Rosie was very helpful i was pleased with her.
Great service!
Bad communication and customer service I purchased sofa on 1-2-2023 it was not delivered until 1-28-2023. They do not have a good way of communicating and phone lines were always messed up. I will never purchase from them again unless it is last option. They also over charged me for my sofa I had to go back a week later and ask for payment adjustment. They also do not allow you to pick time to drop off furniture. I will just find something else next time but I really needed a black sofa.
Great folks and beautiful furniture... Will do business again...
There is no exchange no refunds and it is not noted anywhere except on a receipt. So after the transactions is completed and a done deal then you find out they will not even exchange something. We bought a lift chair for my elderly father and the day it was delivered he sat in it and it physically hurts him to sit in it. Instead of trying to get him another one we are out of luck. We will not use Ashley's every again. Also their online prices are quite a bit cheaper than in the store and you have to watch them they want to pick and choose who gets the interest free financing even once approved. I do not recommend this establishment at all.
Carlos Alvarado who helped us is very attentive to detail and helpful
I absolutely love the sales lady that worked with me Kasey or Kay.She was such a beautiful professional person made me feel comfortable and very professional because of her hospitality I will definitely be back to work with her and make more purchases there.
My first experience was great if you’re looking for furniture ask for Oliver. However my experience today was horrible. My boyfriend and I had been to the store multiple times before and we’re finally ready to pull the trigger today. I told myself if Oliver wasn’t there I wasn’t going to purchase but my boyfriend insisted we get it done today. We ended up working with a woman named Irene and I suggest you steer clear of her. We asked for the entire bedroom set and an additional nightstand somehow I walked away without a key piece that I wanted. I am an accountant for a living and when it was time to talk numbers she basically lied to me. I had to get a her supervisor Glen involved and he tried to make it seem as if I was the one being difficult when his sales associate was just bad with math and adding things that I hadn’t even asked for. All while trying to gaslight me. Steer clear unless you’re going to work with Oliver. I will next time stand my ground and wait to work the person that I started with.
Staff was not helpful
Very unprofessional, bad costumer service and misleading information. Shop at your own risk.
Great service!! Carlos was so helpful and professional!!
Kristen was great. The experience was easy and no hassle or hustle
Good products & beautiful showroom. Good service, patient & knowleageable saleswoman Irene deLeon who attended to us. Bought the power sofa, Queen mattress & got 3 bed gear bundle for 2 queens & king for $59 each as promo. Knock off $200 for sofa. Plenty of parking. I started sneezing when I got there, allergies, but I got mask & still enjoyed my shopping. Highly recommended. Price......$$$, worth the money for good products.
Customer Service was good just didn't have what I needed in store. A leather ottoman
I would give negative stars if I could. Purchased warranty for my couch love seat set and have been waiting for almost a year to get it fixed. Every time I call I’ve been put on hold for a long time just to get hung up on. I went up to the store about 2 weeks ago. The manager Alex gave me his phone number and I’ve reached out a few times, left him a voicemail since then, yet no action has been taken on their part to fix my furniture, which honestly was not as good of quality that I expected. I haven’t even received a call back. I wish I would have purchased my furniture somewhere else.
I had a fantastic experience. It was my first time at Ashley and Robert was amazing. I tried almost every mattress in the store and he patiently explained & waited on me. Very seamless experience and great customer service. Thank you Robert I left with 3 mattresses and a big smile
Great customer service, from start to finish. If you are looking to purchase furniture at this location ask for Julian.
Working with Stephen at Ashleigh was amazing and easy. Most definitely my new place for obtaining furniture.
Very friendly service and very satisfied with my purchase!
Easy and quick. Steven did a great job and was able to answer our questions. We’re hopeful the delivery goes smoothly and that the chair we ordered works out!
Julien was absolutely phenomenal. He was very personable and worked quickly to address my purchase needs. They were able to price match my item with the online price and setup a quick and timely delivery. I was extremely happy to be working with Julien and I look forward to returning to this Ashley’s location!!!
I had a wonderful experience today with Lea and Gloria (sales representatives); I hope I got their names right because I’m bad with names. ☹️ They helped me with the approval process and I received approval for the Leather Sectional that I wanted! They worked diligently to accomplish the approval! Great outstanding team work!
Antonio was very helpful. And nice.
This experience at the Mesquite Ashley’s was great as usual. The environment is good and the customer service is awesome.
The best customer service!
I had a wonderful experience! Michael was so nice and patient. He really made me feel like a valued customer.
Sales rep was awesome
Nice furniture, just did not find what we were looking for.
Delivery system not good. I received a text of my delivery they gave me three dates to choose from. I chose a date instead of receiving a text of time frame four days later I receive text asking me to schedule a date for delivery mind you I received this on the date I chose from the first text.
Great sales man. Straight forward and patient.
Stephen helped me and my family from entering and exiting the store. We did make a purchase and he assured we received the best deal. Loved the variety of options they had!
Free was my sales person and she was a pleasure to meet with and talk to Thank you for making my day God Bless You
I enjoyed working with salesman who helped me. He was friendly courteous, and I appreciated his customer service.
Jessica was very friendly a professional. No pressure to buy, very helpful and knowledgeable. We will return.
Steven did a great job helping us! Very professional and answered all of our questions. Great customer service!
I’ve spent 10,000.00$ ordering a new bed set and sectional at the beginning of November. I’ve had 3 different delivery dates for the bed itself. It’s now December 6 and I called to get an update and now I’m told it’s on back order again until the end of December. I was originally told that the delivery for the rest of my order would be November 17, keep in mind they wrote the delivery dates on my paperwork for each purchase. I’m still trying to get an update on my order so I can have the bed that I purchased delivered. I keep getting the go round every time I call. It’s just a bed. I don’t understand why it is so hard to give me a direct answer or the product that I ordered. I paid cash up front and paid for delivery. This is ridiculous. I do NOT recommend Ashley to anyone any longer. Sadly everything in my home I’ve purchased from Ashley but the buck stops here. I have had enough! I just want the remainder of my purchase. It would be nice if I could get a manager to give me a call back with some definite answers. Best regards, Kassaundrah Poe
My associate was Amazing and so patient
I have purchased all my furniture at Ashley and Carlos is the sales person that helps me all time he is really nice and helpful. I recommend Carlos 100%.
Came in no pressure and we had a great experience with the gentleman who served us great service
These people are str8 lier's they advertised item's that they did not have ... If you had a question, they played tag going to ask another numbskull about the item, only to come relay to you what they don't, can't or has ended trying to hustle you into a financial agreement with outrageous interest on the half off price they never had.. I started to go to Nebraska Furniture
Try somewhere else first if you appreciate people actually trying to work with you or care about you as a person, instead of a hard hit on your credit or a sale/no sale. This lady seemed very attentitive when we first entered, took us to see something comparable but not exactly what we wanted. Then immediately to paperwork. Not a problem, but If I've already said I wasn't approved online then the sales person should take that information and utilize it before hitting your credit for a no sale. Because she literally gave up on us when she saw how much interest my loan was going to be. I was doing my own math and she literally had nothing to offer us after that and was playing on the computer with little to no eye contact after she informed us of what our one singular option was. This is now almost a week later and I couldn't let it go, so I needed to post this ridiculous occurrence. Now I still have no couch and over 12 points dropped on my credit score. No thanks to Ashley Furniture 😒
Victoria from the Mesquite tx store took great care of me.
Very satisfied with the purchase and the service was great very friendly salesman explained everything very well thanks nick
Ashley furniture is not a forthcoming business they were dishonest in their advertising efforts for black Friday upon entering the store they had marked everything up only to try selling it at the price it should've been marked down from and they had nothing half off. They advertised 50% off and had a list of what they were trying to get rid of and it was overpriced.. these same item were at Nebraska furniture and they were half that this of the cost Ashley was pushing
AMAZING customer service. CT was also great!!
(Translated by Google) The seller was very kind, I went to the store that is in Mesquite, the name of the seller CARLOS I really liked how he treated me (Original) El vendedor muy amable fui a la tienda q esta en mesquite ,el nombre del vendedor CARLOS me gusto mucho como me atendio
Great salesman , really took care of us
Carlos and Rosa were both awesome!!!
I had a great experience at Ashley’s. Kamea helped me so much. She’s awesome!!!
The salesman Stephen was very helpful and knowledgeable about the furniture I wanted. He has excellent customer service skills.
If I could give no stars I would. This has been the worst buying experience ever. This company is not punctual and are not organized at all. I’ve bought from Nebraska Furniture Mart and never had any issues at all I will be canceling my order here and going with Nebraska. Never shopping here again.
I placed an order online and why did yall send me half of a sofa? This makes no sense, missing legs to sofa, back rest and decorative pillow. Never again Ashley
CT was wonderful! Pleasant man to work with and very satisfied with my purchase today! Thank you CT!
Rosa was awesome!
Friendly
Ashley's Forthwoth warehouse sucks:: 1st I went to the Ashley's Grand Prairie warehouse to pickup my order. Once I get there I'm told my dinning table and chairs were moved to Ashley's Fort Worth warehouse. Once I get there the front desk girls tell me it will be a hour wait, which is fine...an hour passes and still not call. I go back to get an estimated time and the young front desk girl had attitude and bad customer service (the older one was nicer)...she keeped saying "idk, idk" Like girl it takes two seconds to look up how many more people are ahead of me and get a CORRECT estimated time. The young one needs to get an attitude check. 😒 Long story short it was a 3 hour (almost 4 hours) wait. Also if they could do the bare minimum and get a log book so we can get an estimated time ourselves since front desk won't do it, would be great. P.s. my advised just pay $50 for shipping it takes longer to get to you but less hassle.
They offer great deals and helped me find the cutest and most comfortable sofa. This is DEFINITELY my new go to for furniture!!!!
I’m changing My review because I was originally told my order would be delivered 11/30/2022 by the salesperson who assisted me in the store. I waited all day for my delivery. I contacted the store that evening when it was clear my order was not being delivered. The store manager informed me my mattress was on back order. No one informed me of this. Clearly I am disappointed. According to the Manager my sales person no longer works there that is why I was not informed later that the mattress was on back order. Someone should’ve followed up on his customers.
They delivered a broken server and it’s been over a year trying to get a resolution . Customer service is such a joke. What a horrible company.
Have brought furniture from Rosa before. She gives great customer service.
The salesman took the time to show us all of the recliners and didn’t push me a to choose one that we didn’t want. It was a very enjoyable experience.
Worst service in the world, spend almost 10k for them to not provide excellent customer service!!!!!! Make it short bought a mattress waited a month for delivery then they sent the wrong size so I cancelled waiting on my refund still and they sent the mattress again to my house!!!!! Ashleys you suck!!!! Terrible terrible service!!!!
If I could give them 0 stars I would A waste of 2 weeks of my time waiting for my furniture just so they could say it’s going to be another 2 weeks 🤦🏻♀️ Like I needed my new furniture before the holiday not after I mean come on and the sale personal should not tell lies to customer we should be made aware if items are in stock or not and we get to choose if we wait or not right or not right ? Luckily Rooms to go said exactly what they said 7 days ment 7 days. Gosh Ashley Do Better bad experience on my first time shopping with u guys but I learned my lesson never again 🙅🏻♀️
Walked in, attacked right away by salesman, who when I told him we just wanted to look and be left alone, continued to follow us. Left the store immediately. He walked away snickering. SAT., NOV. 5, 2PM.
DO NOT ORDER FROM THIS LOCATION ! I purchased roughly over 15k of furniture in October. Majority of the furniture was delivered but I was slated to receive the (2) full beds on November 1st. However, they did not arrive on the truck. When I called they stated that the beds would be delivered November 8th. I went to the store to speak with my sales representative about the delivery and he said that the beds will not be delivered until December due to the fact that the footboard and rails are not slated to arrive till then. I requested the floor model and was declined that option. We searched the entire store for items that are in stock and nothing up to par was available. I then requested a refund for the nightstand ($191). However, the store stated that they could not return the MATCHING nightstand to the bed because it was already delivered. I am very upset with this. The store should NOT send out pieces of the bed "SET" if they have not received all of the parts of the SET. The order should've been separated into multiple fulfillments. Now I am required to keep a random piece of furniture to a "Set". Their policies are not geared towards customer satisfaction.
Steven was great. Great experience. Steven was professional, while sharing our interest, in the livingroom we want to create. Ken and I want to wish Steven happiness, always. Keep that smile Steven. You make Kevin proud. Terri and Ken
Very easy to deal with. good experience with sales people .in and out pretty fast .
Irene was very courteous and cordial. Greeted from the time I entered into the store until the time I left.
Kirstin Chock was absolutely amazing, sweet, helpful, she let us do our thing, and was there when we needed her, and helped us with the purchase of our new bedroom set. Side note: She also recommended the Island in Hawaii where we will be getting married soon. She rocks!!! Thank you!!!
An update on my case. The message below my first post its just automated email template. The email or the number provided there will not actually help you. This company dehumanize their customers by routing them into bots. See attached image from my wife's acocunt. We paid them for broken furniture.
Shoddy service all way around.
Kirsten was amazing She was very attentive and explained everything in detail. The furniture I chose was priced reasonably and the quality was good.
Sales rep Kamea was great so no issues with store but where is the follow up by Ashley? Made a very expensive purchase. It was delivered on time with good communication but no follow-up on delivery experience? There were several sharp staples left exposed. Thankfully no small children in the home. I had to crawl under table with pliers and remove? Based on other reviews this seems to be a trend with this company.
Worst costumer Service I have ever experienced, called the atore six times and not one person had a clue how to fix my order for a mistake they did on work sheet on delivery address !!! I took the day off to recieve my order and turns out it was cancelled and now I come all the way back to the store and I do not have my furniture and I am requesting a refund and I have to Pay a fee for something that i do not have in my possession nor do I own .. This company is truly ridiculous and iresponsible , save your self a head ache and go somewhere else....
The salesperson wasn't very friendly or thankful for my business. No handshake or anything very inviting. The only reason he made the sale is because I knew what I wanted.
My sales representative Jef was wonderful. I was on a budget and he helped me . I will be back . My only complaint was the delivery service showed up one day early . They did not call . They were very polite and brought mattress in but next time need days notice and call.
If you are looking to purchase furniture don’t buy it here ! I ordered a bed frame & 2 night stands in January 2022. They told me then it would be delivered in April! Which I thought was a long time but with the times I figured that would be ok. Then it was sept 9th then October 1 then October 10. Still no furniture. I just have a hard time believing that nobody else has ordered this same stuff?? I mean is it being walked here from China?! Ashley says they make their own furniture so what’s the hold up?? This is getting Ridiculous! 🤨🤯
Worse Furniture Customer Service Ever. We bought some End Tables and drove from Fate, TX to Grand Prairie, TX to pick them up. Got the two boxes home and opened them up and the top of one of the end table looks like termites or ants had eaten into the wood. There is actually 18 holes in the top surface of the End Table. I called the distribution center and a manager by the name of Rob refused to exchange the table. He says that I excepted it and he was not responsible. I stated that I excepted a boxed item with undisclosed damages. Now no one is answering at the Mesquite, TX Store where I purchased the tables.
Great store. Our salesperson, Michael, was great. Took time with us, measured, researched. And didn’t lay on the heavy sales pressure. Attractive items in store, great prices. I’ll definitely be back again.
Horrible experience I remember when Ashley store furniture used to be a amazing now it’s just horrible. how is it that I have to wait a month to get my delivery but forget my dining table you bring me to four chairs but forget my dining table
Entered the store with one thing in mind, a black sofa A salesmen approached me, Carlos, and when I asked about a black sofa he took me to every option Ashley's had within 3/4mins. When I ask about the measurements of the one I was interested in he offered to text them to me and also sent a picture. His knowledge of the merchandise was excellent and saved me lots of time. Going home to measure.
Buy from Ashley at your own risk! I cannot tell everyone what a nightmare it has been purchasing furniture from Ashley! Started late June when we purchased our bedroom furniture and were promised a delivery date before the 4th of July. We have spent over 3K with this store and have nothing but damaged furniture to show for it. Lies about delivery dates in store when originally purchased, to delays in shipment dates, to a dresser being delivered not once, but twice damaged. Bed frame poorly made with cheap wood, to bar stools picked up from the distribution center that were clearly returned and then when the new set delivered to us, it was damaged and the delivery drivers had the audacity to tell us they come like that. Last dresser was delivered damaged over a month ago and they were aware of it. Never heard anything back. Same thing with the counter stools. Finally got to the point where we filed a charge back because we could not get any responses or communications about our damaged items. Two weeks later we get texts. TEXTS. Wanting to know when they could schedule an exchange. Really? No phone calls. No upper management call to say how sorry they were for all the problems with damaged items upon delivery or lack of communication regarding exchanges/returns. TWICE damaged items have been delivered. Why would we try a third time? Bed frame we have to fix ourselves and reinforce (more $ out of pocket) because we needed a frame for our mattress to set on. We will NEVER step foot in an Ashley store or recommend to anyone.
Victoria was so nice and super knowledgeable!
Very professional and explained the process and how long it might take. The workers are all very helpful and the wait time is very short.
Amazing experience!!
Lori’s service and attentiveness was amazing!!!! She made my furniture buying experience seamless!!!
Awful experience with Ashley Furniture distribution. Went to the store, but had to order online to get the couch I wanted. They have now messed up my delivery twice, and I have spoken to 5 different agents about this situation. Not one person has been helpful, or given anything besides a pre-approved, pre-written response. I have had two people simply hang up during our call. No one at this company has any accountability. They all simply pass the ball to the next person, knowing full well the customer won't be receiving any real assistance. By the way, when the Owner inevitably replies to this review, the "number" they"ll refer me to is a ROBOT CHAT - once again proving that NO ONE in this company is paid enough to care. Read the reviews from previous customers and check out the reviews for their distribution warehouse in Mesquite. Take your business to any other furniture place.
Great customer service!!! Beautiful modern pieces. Stephen D. was so polite, helpful, insightful, and attentive to our needs. He even moved a trunk for us to help us match it to another piece across the store. Thank you Stephen!
My family has shopped at this Ashley Furniture for over 20 years. They have always had fantastic customer service. I went into Ashley yesterday, September 9, 2022, to purchase a mattress for my guest room. I explained to Braylon Russell, love the name btw, that I currently have a custom hybrid mattress for myself and that I wanted a hybrid for my guest room that would be comfortable for side sleepers. Note, the majority of the people in my family are side sleepers. He guided me to their selection and provided me with valuable insights into their inventory that ultimately saved me money. EVERYONE LOVES SAVING MONEY! All of the staff that I or my family has ever dealt with have been knowledgeable, and pay attention to the details of what you are saying so that they can make suggestions to help you find what you are truly desiring. They do this even if their ultimate suggestion is that you will find what you are looking for with one of their competitors. Shopping here you can expect honesty, transparency, and service with a smile.
Alex G. was very helpful and very polite. I would shop here again. Thankyou again
Our experience at this location was great because of the service we received from the young lady from Hawaii. She was very helpful and informative on the whole process of buying our new couches, we also appreciated that she let us look around without following us around the store or trying to pressure us into buying anything. If we shop at Ashley’s again it will be because of her service and effort. Make sure she gets a raise asap.
Great experience with a great salesman and made my experience so easy!!!!
Salesman, Braylon Russell was very professional, well informed and sensitive to what I was looking for. He got what I needed done quickly because I was short on time. And arranged my delivery date easily. Very happy with my experience. Thank you Braylon!
Unable to get hold of anybody once the order is placed. The delivery dates are nothing close to what was promised in store.
Every body was very polite Mr. Chad was very very very helpful. He helped me picked out a very nice mattress and I was able to get it financed and I should be receiving it very soon had a very very good experience at Ashley furniture store.
Went to Ashley’s and the Sales Associate (Hawaiian Girl) was great! My fiancé and I were not sure what we wanted. She did not pressure us to purchase anything and showed us exactly what we wanted. We were pre-approved financing but for some reason she was told she had to do something special. Turns out she just had to place the order. She didn’t give up despite being told by two different people it wouldn’t work. She was tenacious and ensured we were able to get our furniture. I left the store happy with furniture and at a great price.
Great customer service. Stephen Davis worked with me until I decided what I wanted. Was very patient and gave me a great deal!
This is our second purchase from Braylon at Ashley in Mesquite, Texas in 1 week. Braylon goes beyond the call of duty and makes purchasing furniture and accessories an extremely pleasant experience. We tell all our family and friends how pleased we were with Ashley and Braylon. We will be back when we need a new guest bedroom makeover!
Amazing service, Stephen will take care of you, and delivery (tracking and communication were excellent). Sectional is the best we've had!
Stephen Davis was exceptional and really went above and beyond to try and accommodate me. His customer service skills are fantastic. May just have to recruit him for my company helping families. Will recommend him.
Customer service at the Warehouse to pick up my chairs was horrible
Met Alex. Totally professional and completely helpful best shopping experience in a long time, thanks Alex
Braylon and Alex were great to work with and very knowledgeable.
4 stars because I’m not a huge fan of most of their styles and selection, but I needed a casual, comfy, functional couch and recliner quick and the guy (Stephen) who helped me at the Mesquite , TX store was great and super patient with me.
I really enjoyed the experience. It was fun. the sales lady was knowledgeable professional and friendly. Ashley furniture is an affordable and pleasant and quality place to shop.
Very expensive
Mr. Russels helped me order my desk fast and without hassle. Beautiful displays! Greatly kept location and employees are ready to help the moment you walk in.
I feel like they didn’t fully explain everything. We had to ask a lot of questions. When we asked how much the extended warranty and delivery fee were going to be, we were told, “like a hundred or two dollars more.” When it was actually $900 more. I just wanted all of the details and information up front.
Una tienda muy irresponsable, me dijeron que me entregarían mi mercancía en dos meses, y ya casi van para 5 meses y no recibo respuesta para cuando me la entregaran 👎🏻👎🏻👎🏻👎🏻 Muy mala tienda
Steven was very helpful with our furniture purchase. He was very patient as well as knowledgeable to help answer our questions
Michael is great to work with to get what you want at best price 👍
Braylon was awesome! He helped us when we asked but left us alone when we wanted to be.
Victoria and Alex was great , very helpful and knowledgeable. I had a welcoming feeling from the time I open their door until I left.
2 delivery men showed up to my house with my dining table and 6 chairs. They worked very quickly. Very pleased!
Delivery was fine except one night stand was dropped and damaged. This needs to be replaced please contact me Marilyn Pittman
The welcoming was very inviting when I came through the doors. I felt my sales associate George was very pleasant helpful and kind. Thank you for great customer service.
My experience was Good my salesman was name Phil very knowledgeable young man answered my questions gave some reasonable discounts . I would recommend Ashley Furniture Store
I had a wonderful experience with Braylon.
Jeb is a terrific sales manager! He was the first person to greet me as soon as I walked in the store. He always has a great attitude and made sure that I had everything I needed for my new furniture. Well Done!
(Translated by Google) Very bad experience, the first time I bought in that store and they canceled my order instead of another, and now I am still waiting for my money after two months. Because they no longer wanted to reinstate the order that I had made. I think I went to find a lawyer to give me my money back (Original) Muy mala experiencia, primera vez q compro en esa tienda y cancelaron mi orden en ves de otra,y a hora sigo esperando mi dinero después de dos meses.por que yano quisieron restablecer la orden que abia echo.creo que boi a buscar un abogado para que me regresen mi dinero
The sales staff (in Mesquite) was friendly and eager to see us leave with a purchase. They were not pushy at all. We found a living room set that we loved, but we didn't like the price. The manager and salesperson worked with us to reach a sales price that was within our budget. The 2-man delivery team was outstanding! It was led by Marco Curry. The men respected my home and worked quickly to set up our furniture. They were personable, yet professional and very knowledgeable of the company's new delivery practices, which they informed us of. Our furniture was delivered within the projected timeframe and I could not be happier with my experience with the Ashley Home Furniture Team.
it was a pleasure I to come in Ashley had so much too look at.
My folks and I were just there this week, George Levertte The Matress Doctor was great. No pressure sales and very knowledgeable on products. I'm looking forward to my new matress and the furniture my folks are getting.
Oliver was very helpfully and I think we got the bed we will be happy with .
Phillip Jenoure made my experience shopping at Ashley a pleasure. He was friendly, fair and professional. We have an odd shaped room we needed a sectional for with specific measurements. Ashley had a discontinued Sectional that even on clearance was out of my price range. Phillip worked with me to arrive at a price I could live with and I think we were both satisfied with the transaction. So many salespeople seem hokey or pushy, Phillip was genuine and helpful. I didn't opt for the performance protection plan because even though Ashley sells it your contract is with a third party company. Ashley does offer a 1 year warranty which frankly doesn't seem long but is better than nothing. I’ve never bought Ashley furniture. Im hoping this sectional holds up, it does seem very well made.
Nick was outstanding
I got a good deal and the sales man was very nice and knowledgeable of everything. My problem is that I was given a specific date for my delivery and I knew I had to wait, but only 2 days after buying my furniture, I received a message saying it was ready to schedule a delivery, and when I called to schedule it, they gave me even a further date, and that really messed up my plans because now I’m gonna have to wait for almost the entire month to get them delivered. If I would have known the delivery was going to take that long, I would have chosen a different set or a different store.
Chad spent extra time and effort in making sure I found everything I was looking for in the way of furniture. He definitely went the extra mile in providing a great experience. Jeb in bedding was also of great help in my future bedding purchase. Great team effort!
The manager greeted me he was dressed very professional and is professional. The sales person was very nice and explained the payment plan. Can hardly wait to get my merchandise
I know this will be my last purchase from Ashley!!! I ordered office furniture over six months ago. I got the first piece right away. I just received part 2 of my Oder and now waiting for my final piece. Never again!! Calling customer service is a joke!!! When I called Customer Service to confirm my delivery time, I first spoke with someone who stated his name was Lewis; he was horrible. This young man stated I didn’t need to confirm my delivery; however, the call ( recording ) I received told me to confirm. He was speaking very fast, trying to rush me off the phone, and this joker lied. After my call ended with Lewis, I called CS back, got someone different, and told her the same thing I told Lewis, plus I stated I wanted to make sure that Lewis had confirmed my order. She stated I had not been confirmed previously. She confirmed my delivery time and told me to call back on July 14 regarding my last piece. She was super friendly and helpful. The guys who delivered my order were professional. But at this point, I’m super mad. I have gotten the run around for months, and on top of everything else, I’m still waiting
Braylon was excellent in helping us find what we were looking for and did not hover, gave us our space and we really liked that.
I have shopped here before and it was a quick and painless experience. My only negative for my experience on 6.28.22 was that the sales rep I transacted with was extremely unprofessional and cursed and said the F word constantly. As an example I asked him if I would need to pay anything before I left and he said F### no. I was shocked that a sales person trying to make money off of me would act and speak in such a way. I appreciate the new sectional couch Ashley's but something has to be done about your sales force and their extreme unprofessionalism. Thanks
I reached out to the manager and haven’t heard back. I believe I’ve given it amble time. I obtained financing from Ashley Furniture for a fairly large amount, in addition to having private financing. I popped into the Mesquite location for the sale this past Saturday and wasn’t greeted, although the people directly in front of me were. A gentleman came up to me shortly afterward to make sure I was finding everything okay. No big deal right, upon walking the store I couldn’t help but notice that every sales person that came up to me was black. The only white guy who even spoke, didn’t make eye contact and acted as if he were in a rush to get some place. One even appeared to walk around a beam to not have to cross paths. I don’t know the assumption but this location needs a culture check. I just turned and walked out.
We worked with Nick and he was excellent. He was very patient and through with helping us. A wonderful experience and time while getting our furniture.
Outstanding, professional sales staff. Julien is deserves 10 stars. They worked diligently on getting financing and setting up timely delivery. Great merchandise, great service and outstanding sales staff. Ashley in Mesquite is our new furniture go to store. Thanx Julien. Job well done
I had a great experience shopping at Ashley. The sales associate Free was so patient and extremely helpful as I made a decision on which bedroom set to purchase. She walked me through the different options and provided a clear breakdown of the costs. I highly recommend this store and this particular sales associate.
Excellent salesmen, I almost forgot the Salesman, his name is Jeb! Very upfront and honest!
Charles (CJ) is the best! We arrived and no pressure. He asked for specifics and he showed us a reclining couch and was perfect. He did show options but his choice was best. Then recliners. He showed us what he believed my husband would like and it was if he knew us for years. We bought a recliner and couch and will be back for additional when we are in need. GO SEE CHARLES CJ at mesquite Ashley and he will make your day!
My 84 year old father bought a dresser from this store. Delivery was set up for June 18th they called and said it would be Wednesday. Ok a delay, no problem. Wednesday gets here and they deliver it to the wrong apartment. Then they go and get it and bring it to my Dad. They set the dresser inside the door, do not uncrate it and when Dad asks about them setting it up, they turn around and leave never answering his question!! THIS HAS GOT TO BE THE WORST CUSTOMER SERVICE I HAVE EVER SEEN!! Never again!!!
Michael was very experienced in the field of furniture. Great person,very patient and explained everything. Thank you, Kurt & Emily Holland
Shopping
This will be my last time ordering from Ashley. The store items are great and Sales is helpful. The delivery takes forever on some things not all. I asked to make a change to my order maybe 5 days after I left the store and was told that revised contract would be emailed to me. It wasn't. I have called the store number option 3 several times and the line continues to ring then call is disconnected????? Ashley has always had such a great reputation, but from this experience I cannot see why. Feels like im getting the run around and follow up is not the best. Regret doing business here.
I am only giving this one star because I have to give it a star. I ordered a head board set January 27th. They said it would get here mid-May because they are backed up because of covid. Completely understood, we expected there to be a wait period, no problem. I called May 22nd and they said I should hear something May 26th. I heard nothing so I called back June 2nd, they said it would be June 9th. Called back today, June 14th, and they said it won't be until SEPTEMBER. I ordered this in JANUARY. I understand back order, but don't tell us that we should expect it mid-May and now we have to wait 8 months to HOPEFULY get it. If we knew it would take this long, we wouldn't have gotten it. I absolutely hate being this person, but at this point it is extremely frustrating and those reading reviews need to know that this is happening. I don't want it happening to others.
Irene is very sweet and was patient throughout my decision making process. She made purchasing and setting up delivery very easy. Love the quality of furniture here!
The sales people will say anythingbto make a sale. They promised that the book case I purchased would arrive assembled. That was a lie! Both my wife and l stressed this point.I called to complain and, as always, it "that is not my department, there is nothing I can or will do, I will forward your issue yo the right person" SURE YOU WILL! NOTHING! Still waiting for the call back. 6 days and counting. As well as overpriced lower quality furniture there is very poor customer support! Once they have your money, you are ignored. AVOID THIS PLACE!
I ordered a couch and an oversized ottoman. My couch got delivered with an oversized ottoman but in the wrong color. Okay, no big deal. I call customer service and they say that I have to drive 2 hours to return the ottoman even though they were at fault. After going back and forth back and forth they FINALLY said they would deliver the correct ottoman and take away the wrong one. I confirmed with the associate at the store multiple times over text and over the phone that the ottoman that was going to be delivered was the correct one. On delivery day, surprise surprise, wrong ottoman. I talked to the associate again and when I told him that the small ottoman was delivered this time he tried to tell me there was no oversized ottoman???? Sir I talked to you SEVERAL times and every time I said oversized ottoman in slate gray and not once did this man say "there is no oversized ottoman" he was wrong, obviously. And it took over 2 months to get the ottoman for my couch.
Excellent service and prices.
Wandered in after looking for a reasonably priced sectional sofa for several weeks. Can't recall names of salespeople we interacted with but all very friendly.Found EXACTLY what we were looking for and bought a new Mattress at the same time! Delivery was about a month out but better than most, Lazy Boy was 7 months out. Delivery day was effortless, VM and texts were regular. Products delivered in perfect order.Glad we stopped by
Aaron did a fabulous job!
Everything was lovely great experience kind salesman and treated with some respected very pleased 😘 🥰 😘 2022
The workers were great in helping out and knowing products nice and on top of their jobs..Thanks Braylon and Aaron very good JOB!
Braylon Russell was extremely helpful when buying a full living room set. He was courteous and kind. Went the extra mile to bring separate pieces around the store to get a good feel of how everything will look together. Highly recommend for everyone to work with him.
Worst customer service
Chad was awesome and super helpful!!
Great service and helpful, knowledgeable staff! Great shopping experience. We’ve bought furniture in the past from Ashley and have been very pleased with the quality.
Sales Rep was very attentive and knowledgeable!
Good quality and great service 👍
Terrible Horrible Experience!!! Do not recommend anybody to purchase furniture from this Store at all! I never received my furniture and ended up having to cancel the entire order after waiting months for it!!! Was given different ETA every time I would call to schedule pick up so dissatisfied and to top it off now I have too wait 21 days to receive a Check in the mail when I paid Cash for the furniture in the store!!!!!!
I told Jeb (sales person) exactly what I wanted and I was in and out. He didn’t try to sale me a bunch of stuff I didn’t want or try to get me to get something else.
Great service. Stephen got me in and out, helped with all my questions and even FaceTimed with my wife.
Julian was amazing, so friendly and helpful
TJ was very friendly, helpful and informative. It was a pleasure doing business at the Mesquite location, just as my previous experiences at other Ashley stores. Great products at reasonable prices
Victoria is the best, she help me get the best price possible and match the one in website.
Very helpful, friendly & knowledgeable.
Sales was great and met our needs financially. Made our budget. We paid for the 5 year protection plan, delivery was a third party, truck was dirty, plastic on furniture was torn in many places, once it was inside, I found several dirt marks and stains in the areas where the plastic was torn. The drivers only cared that they dropped the furniture off, not that there was problem. I sent an email to the address listed on my contract, emails bounced back. Called the number on the contract and it rang ten times each time I called, then hung up. Never an answer! Called the sales guy, referred to contract. Called Ashley Furniture’s 800 number and was told that we could have it cleaned ourselves and they would reimbursed or replaced. We told them that we paid for a service and was sold that things like this would be covered. They would be responsible and we felt that they should not only honor that but the fact that their delivery service or DC ruined our furniture and delivered regardless. They said they would get back to us and finally after a few days, we called and now they will just replace and schedule the swap on another call! I am furious and have asked my bank to dispute the charges! This customers experience reflects poor management and poor execution of a vendor and responsibility of all! Too bad, really liked the furniture we chose and but felt betrayed by their ability to make it right! What are we to think later when we want to file a claim on our service plans!
All is good but the price too expensive.
He was a wonderful experience the sales clerk was wonderful
Easy, pleasant shopping experience. Knowledgeable salespeople. No pressure. Manager was around, and available for any needed answers. Nice change from the normal bad experiences I have had elsewhere. Highly recommend the Mesquite store.
Great experience. Staff very professional and helpful. Very knowledgeable. Will definitely shop here again.
On April 15 we went to Ashley Furniture in Mesquite and decided to purchase some new furniture there because it was made in the USA. We had a good experience with the salesman and the manager and they have us a good deal. We paid cash and a delivery fee and were told the furniture would be delivered May 7. They called Tuesday and asked which of Friday or Saturday would be better and we stated Saturday as originally scheduled by the salesman at time of purchase. Today they called and said they are booked up and can't deliver until the 14th, 4 weeks after purchase. The girl was rude and hung up on us. Due to this bad experience we will not buy from Ashley Furniture again!!
CT was an amazing salesperson and help. We would go back to him anytime.
My experience at this store was great. My salesperson Ms. Christina Bates was very professional and efficient. I will be shopping at this store again. P.S. She was very sweet and kind.
very friendly people working there.
Evelyn Lopez (store manager) was extremely rude. Literally saw my bf and I standing right in front of her. And she had the nerve to ask her co worker if we were waiting on him. Why on earth would we be standing right in front of you for 10min for someone else? If you don’t like your job find another one!
I truly dislike pressure sales peeps. I'm there for me not to boast what you sold.. smh
Great job by young man today
This was my first time going into Ashley Furniture and the experience was great!! Greg took excellent care of me and the transaction was seamless!!
Very nice sales associate helped us with everything as we searched and made our final choices.
I ordered online in January. I saw a President’s Day bargain that I got the price adjusted. The 5-6 week wait time ended and I hadn’t heard anything, so I went into a store. Once inside, I saw the furniture wouldn’t arrive for 9-months at best, and one item wasn’t slated until 12/2030. On my way out, I saw the furniture set in the store. I asked all the right questions, whether the floor model was for sale (it isn’t), and whether I could cancel the online order and repurchase it there, at the same price as online, because they could deliver by May. I got all the handshakes and commitments on Tuesday. I canceled the online order Wednesday and returned today to tender the purchase. Suddenly, they wouldn’t honor the President’s Day price and tried to low key threaten me, saying I couldn’t get those prices anyway because the sale ended. Even when I showed him an Ashley sales receipt, he doubted my original online discounts. I didn’t get ignorant or belligerent. I just walked him through what the confusion is, that the online store and the retail store operate as competitors, and the Synchrony credit service sucks, too. Once I get my furniture, I’m one less headache for Ashley furniture to worry about pleasing.
We requested a refund at another furniture store and went to Ashley. We had a much better experience and will not have to wait another 3 months for furniture. That’s after already waiting 5 months! Free greeted us when we walked in and was patient when we changed our mind a few times. In the end she got the sale. Thanks so much.
My experience here was wonderful. I was helped as soon as I walked in. Glenn who is the manager at this location was very kind, friendly,and very helpful. He answered all my questions promptly and made sure everyone of my questions was answered. I'll definitely be back!!
Michael was our sales representative. He was very helpful, patient and met our requirements. We are happy with our purchase. Delivery service is terrible. I confirmed a date and they didn’t show up. I called customer service and they informed me the delivery date was changed due to delay on shipment and that our delivery date had been changed. No one had the courtesy to communicate these changes to me or asked if I was available with the date they selected for delivery. I asked to speak to a manger …rep said of course but you will be on hold for about 30 minutes…so I hung up before he could transfer me. Per the rep, they NEVER communicate changes to the customer. I will now have an empty living room for a week.
Associate Nick was very helpful and knowledgeable. We purchased a sectional sofa, recliner, and mattress and we got an awesome deal!! We admire Nick's ambitious and it's so awesome to witness a young man strive to be successful.
This is the most amazing shoppong experience because of the staff. Management has obviously done a great job in selecting who is hired.
I WISH I CAN GIVE "NO" 🌟 HONESTLY... ALL U HAVE TO GO THROUGH@ ASHLEY'S, IT'S NOT WORTH UR TIME, A TOTAL HEADACHE, LIES, STRESS&"NO RESPECT" PERIOD FOR THEIR CUSTOMERS IN NO FORM NOR COMPENSATION FOR REPEATED FAULTS ON THEIR END. SOME ARE RUDE A LOT AS IN REVIEWS ASKING WITH THE LIES DUE DELIVERY AFTER PAYING AS MYSELF! I WAS LIED TO NUMEROUSLY& STILL AS I TYPE HAS DONE NOTHING ABOUT MY SITUATION, MANAGERS NO DIFFER...IT'S A SORE THUMB FOR BUSINESS AS A HUMAN BEING WOULD WANT TO BE TREATED AS ...NICE FURNITURE, BUT ABSOLUTELY SHOP ELSEWHERE!I COULD TELL THE ENTIRETY, BUT TMI,SMH!! GOD BLESS ASHLEY FOR ALWAYS APOLOLYING!
Erin was a great sales person. He was very helpful and my purchase transaction was easy.
We we’re greeted the moment we walked in. Every question we had was answered.
The worst delivery experience I’ve ever had. Now I know to stick with Nebraska Furniture Mart. I’m happy to update this review should it be fixed correctly, but I am incredibly unhappy. The headboard was supposed to have lamps attached. We are clearly missing those. The left side of the headboard isn’t fully attached and it’s incredibly wobbly. Missing screws at the end of the bed. And a completely broken drawer handle. The delivery team rushed out so fast. Sat on hold for almost an hour trying to get through to ANYONE. The person I finally got through to had an awful connection so I could only hear bits and pieces. I have requested a fully new set along with a new delivery team. How does someone ethically leave a home with an item looking like this???
Okay but too expensive
Oliver was great . We were in an out !
First time buyer at ASHLEYS TOWN EAST store and my experience will always be remembered as the best out of all the times I’ve visited any other furniture store. My sales rep ROSA was patient, detailed, and managed to sell me the perfect sectional piece for my home. Not only did she exceed my expectations and experience but she worked so hard to offer me their specials. I’m definitely coming back for more furniture pieces for the years to come as a loyal client. Thank you ASHLEYS AND YOUR TEAM!
Jeb was great. Helped my boyfriend and I with our 2 young kids and had so much patience with me while I was indecisive on mattresses and also a bed set. As well as my kids, one required a bandaid and the other decided to nap on the table after jumping on a mattress for a while. He was great. Store was VERY clean and all the furniture was quality and good priced. All the other salesmen and women were just as nice when they were walking past with their customers. Very good experience and would definitely be choosing Ashley again.
The salesperson was very helpful, great customer service. My delivery date was longer than I expected, was told it's due to COVID. The merchandise is quality.
Find Chad Langley makes ur transaction easy to buy with all the discount’s, you’ll not regret it.
returning customer, spoke with Glen Wodsey. Told him was a returning customer. I provided my specs of the type at sofa & recliner. He didnt hav e the Sales tablet to make the customer that this will be a "HIGH Pressure" sales. Mr Glen Pointed to the areas that had the sofa that met my specs. After asking about the availability (no haggle) .. Made the deal with in 45min.. of walking in.. Sofa Recliner with a Friday the 18th delivery date. Mr Glen gave his in put on past experience on how the material and the warranty has changed (NO HYPE)..vs the past IF i had a need to come back.. I would seek him out personally
Walked in to browse for a bed and possibly a couch. Ended up buying a bedroom set, couch, and coffee table sets for a great price.
working and mag was very nice and business
This is the second time I have bought from this store. The first time was in the store and it took 8 months to receive our piece when we were told 3 months (before COVID) In October 2021 I have order bar stools online (hoping maybe different experience) and we were given an estimation of 12-14 weeks which is about 3 months or so. I totally understand that there is and was a hold on shipments, trucks, and all! But it’s now hitting 6 month period as I was given another extended date of April 9. When I first ordered it was January 11!!! When I call in I ask if it has even been processed or anything and they state they haven’t even made it. Again I get the hold and materials but maybe give realistic time frame! Just like Amazon they give you a delivery date and if they can’t honor it they have to give you a partial refund if not full (look in the details and user agreements) I am also told I can’t get any money back or anything!
After you buy furniture they don't want anything to do with you I have a dresser that is broken they will not fix it !the warranty is a joke go somewhere else literally anywhere else I will no longer be buying from Ashley's in the future
Su excelente trato con los clientes
Chad was very helpful & explained to me all the different mattress options available. He was very patient & didn’t try to pressure me to make a purchase right away. I feel like I got a great deal & will sleep comfortably from now on! Mgr. Alex Gonzalez was very friendly as well.
Greg was very helpful
The store in Mesquite they don’t have a lot of selections compared to the one in grapevine. The employees here at Mesquite location are very friendly and welcoming. I will recommend to my friends to visit give A chance and they will match the price to Nebraska and other stores.
We were looking for a loveseat and Anthony who was our Salesman came and showed us the perfect one. Thanks Anthony, we appreciate you and Ashley.
Jeb Henry were amazing he listened to me answer my questions. Jeb gets five stars. Ashley's Home Store also receives a five star rating you guys has the best customer service I've seen in along time much appreciated. Thank you
Walked in, Chad gave us details & left us alone until we asked questions, then he answered very well. Found out the sectionals were too big. We then stated to look at recliners. Chad helped us so much.. When it was time to discuss $$, we were blown away. Will get our furniture in less than 1 week. Will be going back for a table I also found. Thank you for a easy, carefree shopping experience!
Oliver was very helpful and friendly and got us a great deal on a bedroom set.
I had a great experience today at Ashley Home Store! I was greeted by a smiling woman named CeCe. She worked with me to get the lowest price possible for a guest bedroom set. While she went away for a moment to get some info that I asked about, the friendly store manager asked me if I had been helped. The transaction from beginning to end was a very pleasant experience. I would recommend the Town East area Ashley store if you’re in the market!
Una gran selección de muebles para todo el hogar, el personal muy atento y dispuestos a ayudarte, así todo el proceso de compra es fácil y rápido, mi experiencia fue muy grata y recibí una gran ayuda y atención.
Free is amazing!!! She was kind and helpful! She did not pressure us to buy anything over out budget. She answered all our questions!
Gorgeous and lots of sofas and ended up with a Red one that I've always wanted. Salesman Stephen was helpful and knowledgeable. Thanks so much
Very beautiful and comfortable staff has in Ashley so you should be check it before decide to purchase other stores
Free was so helpful!! She worked very diligently to make sure I got what I needed.
Glenn Woolsey was absolutely amazing! He listen to what we wanted, found us exactly that and entertained my indecisiveness! Definitely will recommend anyone come see him and we’ll be back for more later on.
Stop by the Mesquite Ashley HomeStore today to look at dressers and bed frames. We were greeted by Glen W who was very helpful with everything and very patient as we looked around at different items. We had a lot of questions about some of the bed frames and dressers we were looking at and he was able to answer all of them. We ended up purchasing a new dresser and bed frame form them and would highly recommend people stopping in and looking at what they have.
Disappointed with the sleep specialist at this location. He showed no interest in helping me select a mattress. He did not assist with the process of exchanging my tempurpedic mattress while in store today. I had to leave and call customer care to get the help I needed, just to find out that it has to be done in store. The location in Arlington has better customer service.
GREAT CUSTOMER SERVICE!! VERY FRIENDLY! I GIVE ASHLEY HOME STORE 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ THANK YOU SO MUCH Mr.OLIVER!
Very friendly and attentive staff.
The lady helping me was very kind and informative. She walked all over that store with me, and helped me find the perfect piece of furniture. When I need more furniture, I'll definitely be visiting her again!
Glenn Woolsey is "The Man to See!" Our situation wasn't an easy situation and somewhat odd. This rep worked tirelessly with my husband and myself. He was extraordinary. Doing everything that he possibly could, within guidelines, to assure that we received the best deal that fit our budget. Extremely patient and literally took care of us. He made us feel that we were the only people in Ashley, yesterday. No matter what, he was getting us out of there with the best deal for our budget. We are forever grateful, Glenn. He is now our Furniture Guy! I am so glad he approached us. He was the person for our situation. Our furniture is coming! Millions of Thanks, Glenn!
Our great sales person Glenn Woolsey had great patience with us. He was able to stay with until our purchase was complete. He explained everything to us in detail. We were very satisfied.
Oliver took great care of us!
Salesman Chad was patient and kind. He went above and beyond to make sure I found exactly what I was looking for I highly recommend & will be purchasing more furniture in the future!!!
The staff was extremely friendly and personable. They were very eager to help. Great experience!
Sales person Phillip Jenoure and Manger Deshawn Was very helpful and patience great customer service That impressed me I shared my great experience shopping at this store with friends When shopping for furniture it's good to have a sales person that cares about their customers I recommend Ashley Furniture Store Annie Hampton
I was impressed with customer service very understanding and carefully making sure the customer was satisfied your manager was very helpful They made me fill so comfortable in making my selection.
We’ve bought the majority of our furniture from Ashley’s Furniture for over 20 years. The quality is great and prices are fair. We purchased a Lift chair recliner on 2-14 and it was available for delivery in three days. We did shop around for this specialty chair and Ashley’s offered the best price and delivery time frame.
Ask for Dergin Z. Great young man who understands how to approach a client in a professional manner and no doubt earns every close. Thank you Dergin for the pleasant experience.
Glenn W. Made my shopping experience great .
Glenn Wolsey made my shopping experience great . Service was amazing.
Our sales associate Greg was great, courtesy and respectful. Greg did not pressure us and gave us the time and space for us to look around the show room alone. Greg met up with us 15 minutes later and informed us what was on sale and our discount if we made purchase. We purchased what we were looking for and more we also purchased a queen size mattress.
Lots of variety and helpful staff!
Great customer service. Thanks to Mr Dergin Zaharia’s
The staff are very helpful in showing you exactly what your looking for even if you don't know yet!
sales lady was very helpful and friendly. she fo I ND out my budget and got information in detail as to what I was looking for and found just what I needed. will shop at Ashley again!
(Translated by Google) ami they cheated me with my delivery they gave me a date and they did not meet it three hours for the purchase I waited three months and when I went to have them give me a date they extended it for another 6 months more terrible service they only cheat work your money (Original) ami me engañaron con mi entrega me dieron una fecha y no la cumpleron tres horas para la compra edpere tres meses y cund fui a q me dieran una fecha me la alargaron mas 6 meses mas pesimo cervicio solo engañan trabajsn tu dinero
Had a really positive experience today, considering the current environment of not being able to find what I wanted in stock due to shipping constraints. The guy I worked with spent about two hours with me going through options until finally settling in a compromise that worked. Got financing and was out the door fairly quickly. Would recommend considering Ashley’s as part of your furniture shopping experience.before buying the first thing you come across somewhere else.
I am so pleased of the great customer service Michael and the Manger gave to Jim and I. I needed a recliner sofa quickly do to surgery. And, Michael went around looking at every one of the recliners to see the quickest delivery date for us. Very pleased. Go see Michael in Mesquite Tx you won't be disappointed.
(Translated by Google) Very bad experience in this place Buy a bedroom set in November 2021 And they wanted me to wait until the end of May 2022.... bad place (Original) Muy mala experencia en este lugar Compre un juego de recamara en noviembre 2021 Y querian que esperara hasta finales de mayo 2022.... Mal lugar
Great service! In and out no problems.
I went to the Ashley store in Mesquite to purchase a bed frame. The Manager Alex was extremely help and provided excellent service. They made the purchase as easy as could be. I was very satisfied with my experience.
Stephen and Adam were great! I worked with Stephen since he was the first to greet me after walking in. He was pleasant and very knowledgeable. Adam gave me a great deal! I will definitely go back!
I never got the name of the employee that helped but we didn’t really expect to leave the store that day with buying something but the tempur-petic worker showed us almost every mattress in the store and we found our perfect one and he helped us find the perfect price too!
Our sales person was soo nice an knowledgeable of product Thanks Jeb
Great service!
Julien and Rosa are the best! Greeted us and we immediately felt like family!!! Thank you both so much and look forward to conducting business we you in the future!
Helpful without being a helicopter. Good service.
Prices differ from online, had a 30% off first item, 20% off others items. Takes 2 months for delivery though! Sales lady was new on the job, she did the best she could to explain.Great experience
My salesman was so patient and nice. So personable and knowledgeable. I’m sorry but I can’t remember his name. But he was an elderly man. Kind of reminded me of Morgan Freeman. I went to the one in Mesquite.
The service was excellent.
I made a purchase in store on September 18th, 2021 I’m the amount of approximately $2,000 and have yet to receive the product or any updates. I’ve attempted to make contact by phone with absolutely no luck. If you’re an employee at this location, please relay this message. “Please cancel my order. Thanks. “
Store has average selection however nothing is ever in stock. We were told our furniture 'may' be available to ship in 5 months, maybe not. This has been our experience with Ashley for the last 8 years, every time we go to look at furniture to purchase, their prices are on the high end and they never have availability for minimum of 5-6 months; hence why we have never purchased from them
No issues
Looking for a mirror. Saw one that I was interested in. Sales claimed the designer hadn't priced the mirror w a UPC. Therefore could not be sold. No purpose to purchase. False mantra Ashley.
My husband and I went in looking for a table. We were greeted by Chad he was very polite and helped us throughout the complete process. Found a table and Chad was able to get us the best price. The furniture is great quality. I Would definitely recommend going to Ashley’s !!!
Best customer service, fair prices , clear explanation of the plans and nice treat! Thanks Bennet!
We ordered a new sectional couch several months ago. It was delivered last week after a slight delay. We ordered new dining chairs that were delivered on time. I decided to order more bar stools and an island table that is scheduled for delivery in April. We are certain that it will be worth the wait We recommend Ashley HomeStore
great place & friendly staff
This store had literally everything I was looking for. I loved it. And the associate Michael was extremely helpful and answered all the questions we had.
Great customer service!!! Loved how welcoming employees were and very helpful in particular Micheal he was amazing with helping me with my bed set purchase definitely convinced me !! will definitely be coming back for further purchases!
Our sales person was Ofelia. She was very knowledgeable of the merchandise within the store. She also didn’t have a problem utilizing her teammates to obtain information to ensure our purchase was made with full knowledge of what we were receiving. She ensured we received our money’s value, even assist us to get extra financing assist. She was very personable, listened, and assist us with different options. I would definitely recommend her and utilize her for future needs. The store was likewise clean, and the staff wore mask , used good hand and personal space etiquette as appropriate to Covid-19 precautions.
Great environment with professional attitudes making sure the customer gets the best quality furniture advice for their money. Great Job👍🏾
Greg was very knowledgeable and helped us navigate the couches throughout the store without being over bearing. Since I already have credit with Ashley's the purchase process was very easy and we were done out in no time. I Would recommend going to mesquite location if you are in the market for new furniture.
(Translated by Google) I recommend before getting into this store to see other options ... my little BIG problem is the insurance that they make you pay x 5 years ... supposedly that company no longer works with them and they walk you with your problem through several phones that one does not solve anything ... ASHLEY's responsibility is to ensure that the terms of the contract are respected until the last day ....! It's what I think people ... if you qualify, you have credit oh cash why don't look at other options ....! (Original) Recomiendo antes de meterse de lleno con esta tienda ver otras opciones...mi pequeño GRAN problema es la aseguraza que te hacen pagar x 5años...supuestamente esa compañía ya no trabaja con ellos y te pasean con tu problema por varios teléfonos q uno no resuelve nada...la responsabilidad de ASHLEY es fijar que se respete los términos del contrato hasta el último dia....! Es lo q yo creo gente...si calificas, tienes credito oh cash xq no mirar otras opciones....!
Bought a love seat,our sales person was Charles,he likes to be called CT so that's how we called him. He was very nice and very helpful,answered all of our questions and made the buying process very good. We have bought from Ashley before and have always been pleased so we were more than happy to give them our business.
We came in and Michael immediately helped us find a couch. He almost immediately found us what we were looking for in our price range. He was a great help, friendly and knowledgeable. He walked us through the entire process and had answers to all our questions. The product seemed great quality and we look forward to receiving it. For our first visit ever to the store is was a great experience and michael deserves recognition for his hard work.
Ashley is my family's favoriture furniture store and my first choice too. We purchased a bed set with mattress today and the branch manager gave us a very good deal. He was very polite, professional and well manner. The Sales Rep was very informative. However, he treated me like I'm a homeless person trying to get some freebies or wandering around for no reason. He was very pushy and not giving us time to think to make decide on the purchase. For example, we looked at three bed set and for each one at the first glance or just asking for the price he'd be like "so this is what wana purchase tonight haaan" "you dont get the deal if you purchase it later" " you reallly wana get it?" "We want comittment" like realllly??? I did not go to Ashley to buy a coffee mug..I and my wife needed time to list three or four sets and choose one we like which needs some time. I felt like hez putting a gun on my back to purchase stuff. Not even letting me talk to my wife to discuss stuff and intefering our conversation. Secondly, it was all going well until I was about to check out. Initially it was handled by the manager who habdled everything perfectly. It was then handled by the mattress expert as the manager had to deal with other customers. I made the payment using two different cards which unduly made the mattress guys suspicious. He started getting me forms to sign off saying "its for your protection and my protection" " prevent unauthorised payments on my card". The form required details like driver's license, name etc for verification that I'm really the holder of card! Reallly! Spending over 6 Grand..is this the experience I deserve! Again, the branch manager took care of the situation well and prevented further torture.
Oliver, at Town East location, was great!
My husband and I visited Ashley today not totally decided on living room purchase but after Aarons help and great price we walked away fully satisfied with our purchase. Thanks Aaron and keep up the great work low pressure and fully informed helped us tremendously. I will update once I receive my order.
My husband and I were looking for a new couch but weren’t sure where to begin. Our sales associate, Greg S., was extremely helpful. He showed us many options that were tailored to our wants and we found one that is perfect for us! The store was clean, the staff was helpful and there were so many options to choose from.
We had the pleasure of working with Carlos (Los). He answered all our questions. He was very patient and went out of his way to make sure our concerns were answered. He even moved furniture pieces to see how it all came together. We felt he gave us a good deal. He was very professional yet friendly.Good work for a new hire! When you go to Ashley Furniture remember to ask for “LOS”, (short for Carlos)
My husband and I purchased a new living room suite for our Christmas present to each other. The young salesman, Phillip Jenoure, was very polite, informative and very helpful in completing the process. Looking forward to receiving our new furniture soon.
My mother visited the Ashley's located at 1330 Town East Boulevard in mesquite Tx on September 26, 2021 and paid cash for furniture and delivery. They were given a delivery date of December 22, 2021. This is highly unusual and suspicious to say the least. On December 22, 2021 the store failed to deliver any of the furniture as promised, so my mother went back to the store concerned there issues with the delivery. On arrival, the sales person inform my mother that two pieces of the furniture would be delivered by February. That's ridiculous!! I understand that were are in a global Pandemic, but waiting six months for furniture that was paid for in cash raises suspicion, deception and shows bad customer service. So, buyer beware, this is unprecedented.
Bad costumer service I will never recommend this place o Bay nothing from this place again
I came in to buy a 5 drawer chest, they welcomed me and told me that if I needed help they will be there to help me, then they gave me my space, after a lil bit, she came back and educated me by telling me how easy she can make things for me, long story short I bought bedroom set for all the kids for a very comfortable price…I don’t have to worry about delivery or putting the furniture together, they did it all for me…I’m so glad I came into the store, best Christmas Ever. 😎
After 20 years we decided to get new living room furniture. We went to six of the namebrand furniture stores and settled on a sofa and recliner at Ashley‘s in Mesquite. We visited three times before we finally made a decision. Glenn was our Sales person and each time was so very patient and informative. Alex the Store Manger always stopped by when we visited and knew exactly what we had looked at on prior visits! When the furniture arrived, the crew not only set the new pieces up, they carefully loaded our old set in my truck. We decided to return the recliner and get another sofa—Glenn and Alex took care of all the arrangements without a hassle—they are a great team! Thanks guys!
watch for special Always check on deals on delivery charge
The worst store ever ... We came in the store at 12pm on sunday they just opened, We walked around for 30 min, store workers walking by Us but not a single person asked Us if we needed help... There were more than 10 employees. Go to Nebraska furniture.
So I'm reading these reviews and I'm thinking oh wow I learn something new everyday🙄😃 I'm going to start reading reviews before I use services from ANYTHING ...THANKS ASHLEY'S FOR HELPING ME LEARN THE HARD WAY😃😃 🙄ok so I'm not going to give names I'm not even going to give details. You guys need to format your delivery and refunding process better...like...baaad. I don't know why it takes 2 months + to refund a few k I don't care what the excuse is. The Mesquite Texas location has until Saturday THIS Saturday December 11,2021. After that it will be someone else contacting corporate ....if you're picking up what I'm putting down here .....😉🙂
Very pleased with the sales person! Definitely will come back again
At first, my experience was great. People are nice (DJ was great when I called). The 2nd time I visited, the sales guy was following me like a hawk. I get it, you're on commission, but calm down. Still bought something though. Actually, most of my furniture I ordered from Ashley. I knew I was going to have to wait a little while for my order, but I didn't think I was going to have to wait SIX months. It will be a miracle if I get the rest of my furniture before I move again. I was told that I'll get my dresser this week, but we shall see. Still waiting on the bed....
Glenn was our sales representative. He was very helpful throughout the process.
Staff was friendly and more then willing to help and answer questions. Victoria did a great job, thank you!
After researching and searching furniture stores left and right, online and in person, we ultimately decided to return here due to yes, a great collection Ashley has, but furthermore, Greg’s customer service with us. He went above and beyond in helping us and made the experience pleasant. We never felt pressured, he was always friendly and knowledgeable about what we asked him. Thanks again. We’re excited about our purchase and can’t wait to see it in our home.
Great experience with Victoria and Chad !!! Went to different places and Ashley Associates were the only ones that helped and treated us like family!
Jonathan helped me out greatly on discussing the quality of the furniture and overall knew his job!! He broke down the mathematics down to my budget range which made me feel confident in purchasing. Ashley’s Furniture is Excellent. Respectfully, J
Extremely satisfied with the customer service, and the prices they offer!
the best quality and prices thanks ashley furniture
I’ve been dealing with lie after lie when it comes to my delivery and when you call the customer reps are rude and will hang up on you after waiting 20 mins to get someone. I’ve been hung up on twice today alone. They brought my dresser and did not bring the tools to put the mirror on and I still have yet to get my headboard after being told it was in stock by the sales rep before I even made the purchase. This was at the beginning of October. This is ridiculous to say the least!
This serves as a warning, If you need Furniture in the next few weeks DO NOT SHOP ASHLEYS. I selected Furniture Oct. 6 was told my deliver would be Nov. 16, Great I thought in time for Thanksgiving, got rid of old Furniture, Shampooed Carpets, Called them only to be told my furniture would be delivered Dec. 24th which we know is a lie. Nov. 18th they Deducy money from my account for furniture I don’t have. I go back to the store select a new set that I am assured I can get on Nov. 30th. Tomorrow, Last night I get a call stating we have bad news we won’t be able to Deliver until January
Good customer service
Great customer service, friendly agents and a lot of verity of stuff. They make everything so easy for us, we ended up buying a dining room table.
(Translated by Google) Very nice furniture, we were satisfied with our purchase. 👍🏼 (Original) Muy bonitos muebles, quedamos satisfechos con nuestra compra. 👍🏼
Chad L. Was a wonderful help!! Super efficient, knowledgeable and friendly! Would definitely recommend Ashley Homestore for all of your furniture needs!!!
Great experience, no pressure sales people. The salesperson that helped me was very knowledgeable about the products and the furniture industry. Very upfront and informative. Great experience!
Best place to shop for your home. The sales people are great and attentive to your needs. The management staff will make sure you have the attention and respect as people as well as clients. Mesquite store love it.
Dergin es excelente y paciente vendedor. Muchas gracias.
I had the most lovely experience! From the moment I walked in to the moment I walked out. I purchased my first couch with the help of Julian! His customer service definitely exceeded expectations! He has a very humble and fun personality, which made my shopping experience an enjoyable one!(:
I had a great experience. I entered the store and was warmly greeted by Greg. He ended up helping me find the perfect furniture for my space. He listened and took note of all my wants and needs and made sure I was well informed on my options. I was comfortable throughout the entire process with no hovering or pressure to be upsold. Go see Greg, you'll get a great deal and an even greater experience.
Quick service. Got a nice couch at a good price
Stephen was an excellent help in picking out my bedroom furniture set. Highly recommend this location
I have been shopping at Ashleys for over ten years, seven of those years Stephen Davis has been our sales person and he has always gone above and beyond to make our purchase smooth. He is patient and listens to his clients. The staff is very friendly and work very well as a team. I have enjoyed being a customer of Ashley’s Home Store!
Ashley home store has excellent customer service. My salesman Chad was awesome no pressuring he made sure I got all.my questions answered. Chad also made sure that I was aware of all sales and deals they were having couldn't ask for a better experience Awesome job can't wait for furniture to arrive🤗
Great service and very helpful staff!
My husband and I bought a whole living room set from Ashley Furniture. Our purchased set included a sofa, love seat and a chair and a half with an ottoman. We paid dearly for their bogus 5 year protection plan that the sales team really pushes. The plan promises technicians to come out and work on the stains or defective issues for free and if they cannot they are to replace the piece(s) free of charge. I called within the 1st year for spilled drinks and an unknown substance that stained the furniture (we have children, things happen). I went through a long process, no call back. No visit. Time lapsed , about 6 months, and I called again for wax that spilled on my furniture, in hopes they would come out. It has been months. No call, no show, no email, no ANYTHING. Plus, the furniture has worn terribly bad with seats that broke down and looked floppy and lumped in parts, and from day one the ottoman was off center and looks lopsided. We are an active family and really do no sit around much. There is no TV in this room. We are so disappointed. Please take my advice, DO NOT BUY FROM HERE!!!!
I always like to shop in store to really see and feel the furniture. I'm glad I found a lot of good stuff here
Big Fred Dunn and Steven Davis are your go to guys at the Mesquite location. They are super thorough and will give you every option available. I am a customer that appreciates professionalism and the way they built rapport with my wife and I was world class. Thanks again👍🏿👍🏿👍🏿
My husband and I were very pleased without shopping experience. We were very pleased with Julian (our salesperson). He is very knowledgeable and very friendly.
nice shopping experience. salesperson was very helpful and not pushy at all. went in to look at recliners. he showed us several and led us to the right one that served our needs. thank you Chad.
Great experience. No hassle assistance that was informed and helpful. Great selection. Quick and easy checkout.
Rosa was an excellent salesperson! Helpful but didn’t pressure. We went in to look and ended up buying a sofa and loveseat! Can’t wait to get them!
Even though the procedures with ACIMA are new, We had a couple of great sales associates who stuck with us until everything got worked out. I know it was over two hours they spent with us. The sales team in Mesquite is top notch.
Aaron may was a great salesman. Found this guy he will do his best to find you a good deal.
The workers instantly asked if we needed help when I walked in. The worker was very enthused with helping me get my furniture.
Victoria was great and helped us get a beautiful couch at a great offer!!
Deshawn was awesome! Very patient and professional!
Had a salesperson that went out of her way to make everything we needed to happen. Good furniture.
Great service and prices im so excited to receive my new living room set!!
Walked in, employees greeted me and my wife. Very friendly, kind staff. Told them we were looking for a specific couch and they found it for us. So easy and no hassle. Definitely will return for more furniture when I need.
great delivery service, and friendly people
Alfred was excellent........he helped find what I wanted and the right price. Left with what I wanted
Too expensive
Ofelia was Great she helped me with everything no hassle no arguing. I will definitely be back
We really liked George at mesquite location. He is older and didn't pressure us. I made many selections mixing and matching . He let us take our time. We bought many items of furniture and accents. He needed some help on laptop but so would we. I'd rather have him than someone in hurry to make sell and be great on lap top. Thank you george.
We bought furniture 8 weeks ago and have had delivery scheduled 3 times now and they have no showed each time with no phone call or explanation of any kind. Customer service is a joke. All Ashley numbers connect you with an out of country call center that have no way to contact the distribution center for an explanation. Nobody returns phone calls. Very frustrating.
Love this store, they have sales every day.
Jeb was great! He helped my mom pick the perfect mattress for her! He is very knowledgeable!
I went to help my friend pick out furniture and ended buying myself some. The day I went to order mine they had a fabulous sale on mattresses. Jeb told me about the great price and ended up getting my great granddaughter a mattress. Jeb is great the process was easy and quick. Thank again for all you help Jeb.
Great in an out Our guy was great we knew what we wanted an he made it happen
awesome cust service, great prices
Saul along with the rest of the staff in store were a great help to me finding what I needed. He carefully helped me find and order my product of interest.
Well started off great order 2 kids beds for my boys back in May of 2021 and was suppose to arrive within a month. That month cameby and went and the end of July, then middle of August then end of September the 29th finally got my delivery date right my boys have been sleeping on mattresses on the floor since June because I have been getting the run around from Ashley and their workers. Back to delivery NOTHING NOT A WORD A CALL OR ANYTHING was suppose to be between 1-3. Now I'm pretty tried of all this save your self some head ache and go to idea or another store don't get stuck waiting months for furniture....
Very friendly sales person. Gave us helpful information to make a good purchase
Our home is furnished by Ashley
DJ was great to work with, gave us all of the discounts he could and the sale went smoothly!
Some of the sales associates were off task and took a while to come answer questions so we left. It is a shame because we have always used this location for our furniture.
Jeb…… This man here was by far the best salesman I have ever done business with! Not only was he personable, he makes things happen!!!!!!! We had a small delivery issue and he fixed it and went above and beyond! JEB, thank you sir! It’s people like you who make organizations blossom with the excellent service you provided to me and my lady! Sincerely, thank you!!!
I love your furniture but you have to wait 5 months😡😡
Super helpful! Everyone there is eager to help everyone who walks in. They also honored the online prices..great experience overall.
Good deals and costumer services
We bought our sectional here. That was our first big purchase. Chad was very professional and patient with us as we went through almost all the sectionals in the store. He even helped us accommodate a change after we had paid for the sectional. Thank you Chad. You are the reason, we felt comfortable with making this big purchase.
First time buyer.Wonderful experience. Chad had a good bedside manner (excuse my pun).Will refer others. Can't wait to get my mattress. Looking forward to a good night sleep 😴
They promised delivery of my order by august 10. Now we are in September and they keep pushing the delivery date. Today I was told delivery couldn’t be scheduled for another 8-10 weeks! Stay away from this store. They take your money but never delivers!! 🤬🤬
This is the second time I have purchased furniture for my home with Ashley Home Store and I am just as pleased this time around as I was the first time. I had the most amazing shopping experience at the Ashley Home Store in Mesquite. DJ was the sales associate that assisted me. He was very professional, thorough, and knowledgeable about the items that I purchased. I will be coming back.
The help really wasn't any help was looking for a chest they have on their website
Jeb was definitely a delight to work with. He wasn’t pushy and answered all my questions with recommendations as well. He was able to help me choose a great financing offer for my furniture. Thanks Jeb, I’ll definitely recommend you to my family and friends!
I appreciate the sale person Rosa for being patient and helping me find sofas for my new home. I’m not much of a decorator so she carried one of the sofa cushions around the store to help me find a matching chair for the sofa. Then I changed my order because it was not available next month .
Michael was great! He was able to provide exceptional customer experience. Even though my wife and I where indecisive on our purchase he was patient and very helpful.
Great help from our sales person. She knew her products.
Great customer service given by Dergin! I was just looking for a rug and he ended up selling me the beds I have been searching for! He got me approved for financing quickly and on my way pretty quickly. I’m excited for my products to arrive!
Been a customer since 2010. Good quality furniture and Great Customer Service. Thanks DJ and Tyrus for your professionalism and making sure I was a very satisfied customer.
Ofelia was great! She provided us awesome customer service, was patient, and knowledgeable. Recommend better that RTG.
The quality and selection of Ashley furniture is great. The staff is very friendly, helpful, not pushy in the least bit and will not follow you around the store like some other stores we shopped around in. I would go to Ashley first to see the quality and selection of the furniture then shop around at other stores, you will probably end up back at Ashley.
Excelente atención al cliente y muy buenos diseños!
Beautiful pieces of furniture! Lots of back ordered items though. Great music in the store,lol.
Professional atmosphere. Chad was very helpful and knowledgeable regarding merchandise
(Translated by Google) I had two bad experiences with this furniture store, a bedroom that came to me scratched and also broken (Original) Tuve dos malas experiencias con esta mueblería una recámara que me llegó rayada y aparte quebrada
Customer services awesome! Prices , furniture quality! Everything 5 stars! ❤️❤️❤️
We purchased furniture on May 24th. They told us we would receive it by August 29th. We were just told today after calling via recording that we are going to have to wait another 2 months to get it. No call, no email, nothing stating this delay. Also, no reason was given why it is late. I tried to call the store several times and no one answered. This is the worst customer service ever!
We have always had a good experience with the people that works there. This is the 2nd time we buy from them.
Very helpful associates, walked around the whole store with me after asking for help. Was very courteous and accommodating.
Went in to browse and ended up purchasing an item. Jeb and Precious were very helpful!!
Nice store, but didn't find what we were looking for.
Quanyin put my mind at ease. I had a house fire in March so I literally have nothing! Closing on my new home September 30th and most of my previous order from another Ashley location that was purchased in July has been delayed until December. That means I'll basically be moving into an empty home for several months. I came in frustrated and at my wits end because I don't want to start over shopping for the perfect pieces somewhere else... but Quanyin was able to provide information that made my situation less stressful and also recommended the perfect mattress for my new bedroom. Thank you girl!
Friendly, knowledgeable, personable service!
I like the way they greet you when you first come in the and allow you to look around take your time and they are not hovering over you. My first time their and I will be back.
Good selection, competitive pricing, and I didn’t feel pushed by my salesperson. We will be back.
Good selection, competitive pricing, and I didn’t feel pushed by my salesperson. I hate shopping when the ‘vultures’ are out. There were NONE at this location. We will be back.
This was my first time shopping at Ashley’s and after my experience this store will not see another dime of my money. I went into the store in June to pick out the furniture I wanted. The sales guy informed me he would input all the furniture and text and/ or call with the total. This never happened. I go back to the store because now it’s nearing my close date for my new home and I have no furniture. I meet Chad, and he tells me my order was never placed, but he was more than happy to help get the order setup. I show him the dining room, bedroom and living room sets I wanted. As promised he did reach out with a quote. I paid cash for all the furniture. Here’s where the issue arises…..the floor model dining room set I chose had three chairs and a bench. I chose the set specifically for the bench. When I get my delivery I have four chairs and no bench. The delivery guy tells my mom it’s on the next scheduled delivery. I knew that was not accurate because that delivery is only for my bed and living room tables. I called the store numerous times and no one answered the phone. As soon I get off work I headed to the store. The assistant manager tells me oh it looks like it was entered incorrectly, but for $365 you can get the bench. I was furious. I spent over $6k in that store and now you want more money. NOT HAPPENING!!! He nor the actual manager were willing to admit their error and correct it. I have emailed corporate and will be following up with corporate on Monday. I only gave the store two stars because Chad was very helpful and kind. Honestly, I wanted to get a full refund and take my money elsewhere.
Ofelia was an awesome salesperson! She went over and beyond to make our experience wonderful ❤️
Very attentive staff. Open to questions and pricing
My family and I had a wonderful experience. We found exactly what we wanted and our salesman Jeb Henry was knowledgeable and friendly. A true professional at his job. We got a great deal for quality furniture!
Todos los agentes de ventas son muy amables pacientes! Y a la hora de hacer papeleos también son muy flexibles amables y sin dejar de lado que todo lo que venden es de un excelente calidad y estilos únicos y bellos! Sin duda siempre será mi tienda favorita para que mi casa sea un espacio de confort y estilo ❤️
Horrible , got a 6 thousand dollar bed room suite was told I would get it in 14 days now I’m being told it would take 2 months , why was I told 14 days in the store !!! And no one NO ONE ASSWERS phone in their stores !!! Try to call main office they was no help they had no answers for me !!!!
The salesperson was awesome! He was friendly and very knowledgeable about the product. I purchased a dining room table and had a delivery date within a few days of my purchase.
I bought a bed frame here and the staff is helpful. My compliant is that no one ever answers the phone when you call to get a status on your order or to ask general questions.
Alfred Dunn was great to work with. Very informative and knowledgable. Love the loveseat we picked out.
CT (Charles) and Justice were beyond helpful!! I was impressed by their friendly customer service and making my purchase stress free. I would highly recommend meeting with Charles for your furniture needs!!
Very knowledgeable staff great experience in and out definitely going back
I cannot say this enough: WORST FURNITURE PLACE EVER!!!!!! Not only did they keep delaying our living room furniture from the start, I had to call them to figure that out once our delivery day arrived and no one came. Delivery day finally came and OF COURSE they brought the wrong color chair. Why should I expect everything to go smoothly at this point? Delivery guys tell me to call my sales representative to get the correct color furniture (that we already waited MONTHS for) but ABSOLUTELY NO ONE answers the dang phone at this location. I have called all day, left multiple voicemails and I have not heard from one person. I am at the point where I would rather return everything and spend my money elsewhere and GLADLY wait another couple months to get the correct furniture and have a much better experience. I promise you, spend your time and money elsewhere. Save yourselves from a massive headache.
The salesman who helped me was amazing! I believe his name was Fred, but I could be wrong. I came into the store wanting a certain bedroom set and left with a better bedroom set at a better price. Hopefully there are no issues with the delivery.
I worked with Alfred he was awesome
(Translated by Google) Sure, fast and professional, we thank young Zacarías. (Original) Claro, rápido y profesional, agradecemos al joven Zacarías.
Right when I walked in and asked if there was a clearance area and the lady said no everything is just on order. And then she told me everything will take 4 to 6 weeks to get it shipped. How does a place even make a sale with those type of shipping delays???
My husband and I had a great experience at Ashley’s furniture. We were helped by Rosa, she was professional. She was very helpful without being pushy but always there if we needed her help. Would definitely come back to her and this location.
bad service no one greets you and lazy workers
Dergin was so helpful assisting me with my purchase. Dergin answered all of my questions and concerns that I had.
Got a great deal on a sectional with oversized ottoman and a dining table with chairs and bench. Sales persons at this place is a little intrusive and don’t give you a lot of room to roam the place. Check out process was cumbersome and took too long
Fred was the best salesman. I have the best experience. He really worked with me and made sure I had everything I needed and wanted. Best ever
I will never order or recommend anyone to order from Ashley’s Furniture. I ordered and paid pull price for a bedroom set. It’s been 4 months already and now they have extend it till late October. It’s very discouraging to see that it is taking about a year for me to even get something that I paid for full price. That’s still subject to change and they are still stating that that’s only delivery to get to the warehouse and they still need to call me when they are scheduled to deliver to me. At this point, don’t waste your time or money. Please seek elsewhere that’s not going to take ages to arrive or get to you.
Awesome 😀
Great customer service and awesome people that work here will recommend to family and friends
The Man that assisted me name was C.T He was a nice older man who was eager to assist and made sure he provided purchase options and informative as far as making suggestions that will benefit me down the line versus immediately only. I appreciated that.
Stephen is an amazing salesman. I’ve been shopping with him for years. Stephen always makes recommendations on picking products based on value and longevity. Stephen is not your average salesman he does not try to up sell you, he is so kind and patient. I would recommend any friend or family member to see Stephen at Ashley’s Homestore, he will definitely make sure you are taken care of.
Great customer service and products
Will never order or recommend anyone to order from them again, ordered and fully paid for my bedroom furniture in March and here we are 4 months later and I still haven't received my furniture. Excuse after excuse when they do decide to inform that my order is another 4-6 weeks out. Just complete irritating that I bought a new house and completely furnished it and here I am sleeping on a air mattress...
I came in Ashley HomeStore today looking for a gray sofa for my living room. I was able to find the perfect sofa with the help of two superb salesmen, Julien and Alfed (who was in training). I was happy to know that the sofa will be delivered to my home in two weeks. I plan on going back to purchase a bedroom set.
Hello, it was a great experience buying at Ashley HomeStore, from the moment we entered we received excellent attention from their sales staff, they have a great variety of furniture to satisfy the tastes and needs of their clients, thank you very much. I will recommend them and it will be my favorite store for future purchases.
It was a very nice store. The place had some good deals on the furniture. The guy who helped me pick out my furniture was very much helpful. The shipment was explained very well although the delay of the furniture was not as satisfying but it’s no one’s fault. Good store and awesome deals on some furniture.
The Ashley HomeStore employees were very friendly and helpful in assisting me with using my no use, no lose credit on furniture I purchased in another state. The manager was especially helpful at making sure I was able to get what I wanted. I really appreciate his help.
very helpful and informative
The sales associate who helped me and my family was amazing. He let us shop at our own leisure and we were able to find everything we needed after visiting nearly five stores. His name was Stephen and I couldn't reccomend this store enough:)
Great service I was pleased
George was very kind from the moment we walked in. He did not push us which is a plus to never feel rushed. We walked around and found what our boys needed. He made it simple and easy thank you for that George! The store was also very clean and great atmosphere. We will be back soon.
The sales person Rosa was very pleasant and helpful.
Great place.
the helpless of the staff. the pricing was excellent.
We just left Ashley’s furniture store a little while ago after buying a beautiful bedroom suit the staff there was awesome our salesman was a man named George and was very nice and knowledgeable the experience was awesome we will be buying all our furniture from now on go see them in Mesquite Texas and tell them I sent you
I will NEVER purchase from Ashley Furniture again! We received a broken bed 3 YEARS AGO and we keep getting the run around from Montage (their warranty company) and the customer service team at Ashley. I’m still dealing with this. Such a joke of a company and no one will help me. Very disappointed in Ashley Furniture and Montage. I’ll be sure to pass this information on to all family, homebuyers, designers and architects through my place of work.
Purchased a living room set. I was told the couch would be available 6/11 and the chair 7/2. I was informed the dates would never get worse, only better! Well the first date came and went. I texted the customer service number for an update and was informed dates changed to 7/17 for both! I texted the salesman from the store and she told me the couch would be available 6/22 and chair still 7/2. Texted her again after that date came and went and she never responded back to me! Texted the customer service number today to try to get a update and now both are pushed back to 8/3!! I feel I have been totally lied to just to get me to purchase the furniture. If I was told this info upfront and purchased it... it would of been fine but I was not!! I’m beyond upset for all the different answers and feel I was lied to. I feel you may wanna be upfront with customers purchasing furniture that the dates are more than likely wrong and it is actually MONTHS out....to prevent frustration.
Very good experience !
Amazing place to do bussiness! Jeb is amazing he will make sure you are aware of everything your buying and why. Wouldnt go anywhere else to purchase furniture.
Ms Denise that runs the warehouse is the best thing ever happened to Ashley home store she sweet motivated dedicated determined in very truthful and she cares about the customer and she goes extra mile.
We got a good deal on our purchased on a set of furniture at Mesquite store , thanks to the gentleman name Charles Thomas for giving us a good deal and a great discount
Fast, easy great experience. Jeb our salesman was awesome and very informative.
Mattress sale is a bait and switch tactic at the mesquite Texas store. Only display mattresses are high dollar and was met in mattress department by Sealy high pressure sales scammer. Shame on Ashley for allowing that at there stores.
I love everything at the stor give me ideas and inspire me to renew all my house Ashley Home Store is my place to go 💖😊
I went to Ashley looking for a couch and recliner. They was very friendly. I was glad to hear that they also honor veterans discount but at the time I went in they had a better discount going on . I found what I was looking for.
They were very friendly and didn't try to pressure me into buying anything. can't wait to get what I ordered.
George helped us find the best couches!
George helped us out today. He was very kind and patient. He explained everything thoroughly the way we wanted. Will definitely come back.
Excellent service they helped me right away. Now I am currently waiting on a delivery. It was a short yet good service it was the best of both worlds.
Walked in the door and no one ever greeted us. There were 3 salespeople standing around talking. I'm assuming they couldn't be bothered enough to make a sale. We ended up leaving and going next door to Home Zone and received a great deal on furniture and great customer service.
Staff was very friendly and helpful with getting you in and out in a timely manner
It was a good experience.. The store associates were helpful polite and friendly. They had a wide selection off, they give me a 20 % discount. Thanks Ashley home store.
Very customer oriented. There was no pressure no one following you around the store. Loved the dedication they gave me. Jalen and Jen were GREAT!
I’m extremely dissatisfied and disappointed with the service and invalid information I was given by one of your sales reps. The lack of integrity and morality to make a sale has me frustrated with not only the staff but the company. I came in and spoke with the sales representative Ophelia about an issue that I had with a Rooms to go order and how an order that I placed in February with a delivery date of May 2021 was then pushed back to September 2021. The sales representative reassured me that I wouldn’t have the same issue with Ashley Furniture. However, I as of today I found out that the order with a delivery date of July 6th is now being pushed to August 10. I was extremely transparent with the sales representative and told her that I had all of my bedroom furniture removed for the Rooms to go order and that I have a bad back. She said that she understood my frustration and gave me a set delivery Date for July 6, 2021. I told her I had no problem waiting a month even though their competitors Home Zone and Canales said that I could have furniture delivered in one week! She also told me that she would contact me if she could get the date pushed forward since she understood my dilemma. However, I had to take it upon myself to follow up on June 1, 2021 to only find out on June 3, 2021 that I won’t receive my order until August 10, 2021 and not July 6, 2021 as promised. I’m extremely disappointed because now I will be canceling my order not only because the furniture I paid for in full won’t be delivered until August 2021 but because of the lack of honesty, integrity, greed, and selfishness that the sales representative used for her to get a sale and commission.
(Translated by Google) Rosa Rivera our sale person is really good she help us to find what we need, very good person and very kind and very good attitude in her work (Original) Rosa Rivera our sale person is really good she help us to find what we need, muy buena persona y muy amable y muy buena actitud en su trabajo
tiene buen servicio, el personal es muy amable y te da muchas obciones para que quedes contenta con tu compra
Excellent customer service and very down to earth, we enjoyed our time with Dergin Zacarias and we felt like the prices were good.
Saved $3000 on my new living rom set.
(Translated by Google) Excellent service and a very large variety in all its products. (Original) Excelente atención y una variedad muy grande en todos sus productos.
Everyone is very helpful . I describe what I was looking for and they show me different pieces until I found the right one.
I had a pleasant experience but I thought it was extremely disrespectful and rude for an employee who didn’t assist me with the sale demand a percentage from the actual saleswoman who did help and do all the work.
The visit went well...the employees were very helpful, the only problem.... we have to wait over a month for the furniture. They didn't even wavier my delivery fee, due to the long wait...
It was great to shop at Ashley’s. Steven was very professional.
Great experience!
Sales associat was professional and helpful. She was able to help us find the perfect furniture at the right price!
Just bought a couch from there this weekend and the process was super easy and fast. There were many sales personnel on the floor ready to help you out. They have a lot of variety in their furniture and many styles. Would buy from Ashley Home Store again in the future.
Very good experience. The sales guy was too good and helpful
We went to Ashley in Arlington. No one welcomed us. We were looking to buy 6 decorative pillows, which we found, only to be told we couldn’t buy them because they were doing inventory!
I went to just look around and came out with a living room set with led lights n reclining seats and the sales man Julian was awesome 👏🏽
So disappointed and mad at Ashley ! We bought close to 4000 dollars worth of furniture on March 31 ... still missing two item in the order ... first they say may 20...now they are saying mid July .... I know IT IS OUT FAULT FOR NOT DOING RESEARCH ON HOW YALL WORK ( delivery) but I can’t believe you sell something you don’t even have and now I have to keep waiting for something. And now if we wanna cance the order you get to keep 10 percent ... so that’s mean we screw anyways ... This was our first time buying and Ashley and IM SO SURE IT WAS THE LAST....
Great service and lots of choices
Very good customer service and a great selection!
I'm pregnant and it was difficult to walk around store and find what I wanted...most things were out of stock plus the instore deals were not the same as the onlyine deals..Wish I would've went online the store is independently owned and they order from the warehouse just like as we would! Should've just cut the middle man off and shopped online!
Greatest furniture and awesome customer service
Horrible customer service. I ordered a table and chairs and have had to call 5 times to get my 4 chairs. I finally received 2 chairs today and also received a desk I didn't order. NOW Ashley's will not send me my last 2 chairs until FedEx picks up the desk I didn't order. I am so mad!
The prices were good, the staff attentive, but just couldn't get myself to buy anything today in the store. The prices online are much lower.
Ordered furniture over a month ago and still haven’t got anything. Was supposed to be delivered on April 24th. It’s now may 7th. Got a call today saying it will be delivered Saturday but the mattress won’t get here til the 12th. Makes no sense! I would never recommend!
I love that they weren't pushy and it was relatively quick as well.
I purchased some kitchen stools from Ashely furniture back in 2019 and 4 months later they began to fall apart.When I contacted them I received the run around time after time,attempt after attempt. I attempted to call to the store to get help with this as well and the woman who answered me was very rude. Their customer service even told me that I was late in calling and that my coverage had expired. I had to tell them that I had tried to email them way before it expired and they ignored me. I never got an answer and nothing was ever resolved. The customer service I received all around was very poor. I know perhaps for some it jas been better,however for me it was not the case.
The staff was very kind and the store had a large variety of quality furniture for a good price!!!
Picked my loveseat up . 100 mile round trip. Got it home and the middle piece is missing. Been given the run around on getting the piece ordered. This is not a good way to keep customers.
The staff was extremely helpful! Friendly faces and attitudes, shoutout to Jeb for being super funny and charismatic. If I ever have the chance I will go back again. Thanks to you guys! (:
Poorly managed company. I will NEVER shop here again. I spent over 2K cash and 1 month later I asked for a Refund. Do not shop here if you want good service
The best store ever ❤
we were treat with wonderful customer service,
I can only shop at Ashley’s now. Great customer experience.. friendly staff. Good quality furniture..great price .
Very helpful and patient workers, I had the pleasure of being helped by John he answered all my questions and was super nice!
Edit/Update. I'm taking my review down to 1 star, would give zero if I could. I was given a date to expect my mattress at the warehouse (two weeks out), and was told to expect a call to schedule the delivery. The time frame comes and goes, and I don't hear anything. So I reach out via text message, and was told it has been delayed, and was given a new date to expect it at the warehouse. Ok fine. This time frame comes and goes, so I reach out again, and was told it was delayed again, and given a new date. The next date, comes and goes, so again I reach out and was told AGAIN that its delayed and given yet another date. It had been almost two months at this point. When I asked what exactly was causing the delays, the sales rep very rudely told me that shipping times are to the warehouse and subject to change. I understand that but when I asked why I was promised a date if it was possible that it would change, they got and attitude and told me that again, shipping times are estimated and that someone should have told me that it takes 8-12 weeks to receive any Ashley product. WHY WAS THIS NOT COMMUNICATED??? I understand delays but this was the most inconvenient, unnecessary and rude experience I have ever received at a store. And then, it took over a month to process my cancellation and to receive my refund. I refuse to buy anything from this company again. The communication from the Mesquite store was terrible, and if this is who is representing Ashley, count me out. Great experience getting a new mattress. Was a quick and easy process and Jeb knew everything about every mattress and was able to direct me to the right mattress for me within my budget. Will definitely be back!
People were very friendly and helpful. They helped us find exactly what we wanted.
purchasing a new sofa at Ashley's Home Store on Town East Blvd. George provided excellent guidance and assist. thanks George!
Came in to the mesquite location and worked with CT. He made sure to listen to our needs and kept price in mind. Things went fast and effencient which was nice after severa months shopping.
Excellent customer service. They are really helpful and they are not too pushy towards just making a sale. The quality of the furniture is great. Would definitely go back for future purchases for my home.
My sales person was very knowledgeable
(Translated by Google) Terrible service! (Original) Pesimo servicio!
I went in to the store yesterday knowing exactly what I was going in for. I was assisted by John Frisby. He was so kind, funny and answered all of my questions. I usually don’t do these type of reviews but we honestly had a pleasant experience at this location. John literally helped us remove the leaf from the table so I couple see how it looked & even if I asked the same question twice he had no problem answering it. He was very patient with my indecisive-self & I really appreciate that. He made his sale & I left happy. Thanks!
We worked with a great gentleman name John. He was patient with us and answered all our questions. Can’t wait to receive our couches, coffee table and end tables.
So I’ve been trying to contact Ashley Furniture for several weeks about an order that I placed in the beginning of March and was told it would be delivered around March 15th now it’s April and was told that I couldn’t contact the store directly I have to call this 800 number for a call center. Fast forward I called yesterday and was told by an agent that my items are ready and I didn’t opt-in for delivery , he said that I would be receiving an email and text when I could go pick up my items also he said that the warehouse only keeps the items for 3 days. Today makes day two! I’ve called the 800 number several times and the phone is picking up and hanging up like the lines are busy usually a automated message comes on and the lady gives you; your name and order number, none of that happened today! Remember this is day two, now I’m mad because I know I ordered delivery, the sales associate wasn’t the best and I still gave him my business, and now I can’t get in contact with the store/ warehouse.
Large variety of quality furniture plus great service.
Purchased a couch yesterday on the floor and today they call just to say it’s torn in the middle & damaged. I highly not recommend this place on Town East because for one why are you selling a damaged item????????? Been standing waiting for a refund for 20minutes 🙄 Customer Service is wack also Oh & I had to give you a 1star you definitely didn’t earn it‼️
My sales associate, Julien Parker, was absolutely amazing! He was professional, courteous, informative, and very patient! He made sure I was completely satisfied with my purchase before completing my sale. Thank you Julien and thanks Ashley HomeStore!
Trying to talk to someone at this location for 2 days now.. to check on the status of my order; going straight to the automated system and when you “press 0 for customer service “ it says “ sorry the back office cannot answer your call right now..” 🙄
I normally am not one to do reviews BUT my experience was not good. We looked around for furniture for about a month. We came to Ashley’s on 3/11 and found the perfect sectional. The sales person looked into his system and said it was available and could be delivered April 2nd. So we jumped on it and ordered it. As of today we still hadn’t gotten a delivery window for tomorrow so I decided to come to the store and ask. Well come to find out the sectional isn’t available. $4500 dollars and I had to come up here myself to find out I’m not getting a couch? I am PISSED. We could have spent the past few weeks looking elsewhere had we been informed.
I have called this store 25 times and no one has answered the phone, just trying to see when my furniture would be delivered. Very unprofessional if you ask me
The representative Cherry was very helpful in trying to decide which sofa to get.
I walked in and was immediately greated by Sales associate Julien Parker he assisted me in finding a recliner to match my sectional and help me get in and out quickly as i was on a 1 hour lunch break from work. He also gave me discounts and exceptional customer service It was a awesome and quick experience
I just want to say thank you to Carlos Alvarado for his professionalism, for having the time to explain in detail any question we made. We are very happy with the purchase.
They never answer phone calls and left various messages and no callback
Horrible service still waiting 3 weeks after my scheduled delivery day and it was supposed to be the first delivery of the day today and they skipped me and did the 2nd and 3rd delivery before mine because it was on the route to my address then why did y’all put me first if I wasn’t gonna be first and they signed me up for a credit card when I was never asked if I wanted to apply or not and was up charged a protection plan when the employee told me it was included in it for a special and I checked my receipt and it was a additional 300 dollars that if I was told it was that much I wouldn’t of got it I thought it was something nice they were adding for my big purchase never going here again was highly recommend to go here but telling all my friends and family all the headaches I’ve had to deal with because of this company and they just send me back and forth between the store and customer service because nobody knows the answers
I personally like Ashley’s for their furniture not their salesmen. However, today I was surprised with an exceptional sales gentleman named George! He was respectful, kind and gave us plenty of space to look around and enjoy our shopping experience. Instead of sharking us like most salesmen, which drives me out of the store. He also went a step further and insured an easy pick up time of our furniture which suited our availability. Thanks George! See you next time.
Ashley Furniture has some great furniture! I just bought my daughter's bed and i bought a sectional a year ago! Still in good use! All smiles here.
The store was incredibly clean and organized. My sales person was very knowledgeable and courteous. He was helpful without being too pushy which is important to me. There have been many times when I would leave an establishment simply because I didn’t like the way the sales person dealt with me. Making a major purchase can be somewhat stressful but I feel like shopping at Ashley’s made it less stressful. I will definitely send my friends there and do any future shopping for furniture there also..
Very helpful it’s my first time purchasing trying to build credit so I decided to come by to this place I was very happy! 😃
Wonderful experience with Michael Thank you for a great visit
Great customer service! Great selection, I came in just looked around and I liked what they had to offer so I bought furniture the same day. Definitely will shop there again.
Great customer service
We had an easy buying process with Hannah McQuistion. She wasn’t pushy but still knowledgeable of her products. We went to multiple furniture stores and although the prices weren’t the cheapest we found, we chose to do business with Hannah!
Great experience, no pressure, met all my requests ,will recommend
So far, Getting a hold of anyone to help with my order has been a total frustrating experience. This location number keeps redirecting me to the 866 number , which then redirects me back to this local store.
Ashley furniture store in Mesquite Tx is hands down one of my favorite places to buy furniture from... My salesmen Randall and Stephen have both VERY Professional, Polite, Friendly, and Courtesy! They have gon beyond the call of duty to make sure that I was completely satisfied with all my purchases...
John is a very humble salesman, very talented and it was our pleasure to have dealt with John.
Customer service is excellent
Nice furniture, everything is out of stock, and a little on the high side.
Cherry was super helpful and patient with me as I tried to pick furniture for my small apartment. Great experience! Many furniture stores in the area and I went to many of them and Ashley was the best.
George was very helpful. He listened to what we wanted and helped us find the perfect recliner!!!
This was my first time buy from this store. And my first time here was great! Dergin Zacaris was awesome and the sleep study expert Jed Henry was awesome too! Will be returning soon or in the near future.
My family and I came in just looking for a dressor. Instead we end up purchasing a full bedroom set for our son! Thank you Alex! The overall feeling we felt was welcome! We will definitely be back !!
This store always has just what I'm looking for and the prices are compatible.
Very knowledgeable about products, answered all questions fully, very patient with decision making. Great shopping experience. Great salesman. Great store!
(Translated by Google) Excellent store, the staff is very friendly, they explain everything very well and try to give you the best prices. Super recommended! (Original) Excelente tienda, el personal es muy amable, te explican todo muy bien y tratan de darte los mejores precios. Súper recomendada!
Everyone is very friendly! My sales person was very helpful and knowledgeable about the furniture I picked.
I had a wonderful experience. Alex helped me find exactly what I was looking for, helped me compare pricing and delivery times on the items I liked. I needed my item ASAP and he was able to help me find what I needed and it is being delivered net week.
Stephen Davis is an excellent salesman he answered all my questions and schedule my delivery date. The staff in the store are attentive and very friendly.
Very patient, knowledgeable and professional staff. I wasn't able to purchase the first visit, but when I went back the 2nd time, I was treated like family. Truly enjoyable experience. Affordable and great quality.
Hannah was a great help and the process was quick.
Wonderful customer service! The manager, Matthew Lear went above and beyond to help us find a bed for our daughter on this busy Saturday. We appreciate it so much. We will be back!
I purchased furniture from Ashley Homestore in Mesquite Tx in 11/20 and have not received it. I have only received the run around. I wish I had read reviews regarding the quality of furniture and customer service prior to my payment but I based my purchase on past history. I was initially told my order would arrive 1/1/21. I called customer service who apologized. I even returned to the store only to receive additional apologies. I am still waiting on 2/20/21 & customer service now says another 3- 5 wks!
It was neither bad nor good. I never saw a sales person, but that was ok as I only wanted to look.
I was very please with the bedroom suit I pray I don't Experience what I did when I bought mb ugh Livi n.v v room furniture
Do not waste your time! takes months to deliver . I place an order November 12 still had not revived my order every time I called my order keeps pushing back . Being trying to call the store to see if someone can help me no one answer or return my calls. Please Don’t waste your time here!
Service was great! Helpful, but not pushy. He explained everything I needed to know. He did try to upsell me, but accepted my refusal with grace. I'll definitely shop there again.
My wife and myself we had a great experience at ashley home store the sales person was professional got us taken care of fast wrote us up and we were on our way thank you Ashley
Our experience at Ashley Home Store was amazing! Mr. John Frisby at the Mesquite location was absolutely kind, patient and helpful. We found exactly what we were looking for,. President's day special was the bomb! Love my New living room set. They have so many nice things ❤ THANK YOU ASHLEY HOME STORE
I'm had a great and surprising experience. I payed for my furniture today. And shocked that every thing was in the warehouse so I only have to wait 4 days for delivery. 🤗🤗
Mr.Bill made my experience great!! He took time out to talk with me about my purchase.. I appreciate all he did! Ashley Furniture you have a gem on your hands with Mr.Bill! Thank You
Ashley’s home store never disappoints! I went all over Dallas looking for the right living room set and ended up back at Ashley’s. Thank you Carlos for being so kind at the Mesquite store and making my purchase enjoyable!!!!
I love Ashley's. John at the Mesquite location was super helpful. They have so many cute things! I bought a dinette set. I can't wait to get it.
We has a great time shopping for bedroom furniture. The atmosphere here is low-pressure and there's so many great ideas for all of your furniture needs.
Went in looking for Jullian to help on purchasing some new items he was out, George was very intentional in servicing our needs and help us with our Purchase. Great Customer Service and great discounts. Thanks George husband was very Pleased.
The sales Lady Denise was very professional in nice and very helpful.
Stephen at the Mesquite location was incredibly helpful. He knew his stuff and got us exactly what we wanted! Quick and easy other than the wife being indecisive. Ha!
Service person was very helpful
Great people and furniture
The guy that helped us was very nice and helpful. Was not too pushy or bothersome allowed us to look around and checked back with us after a while, allowed us to come to him once we found what we wanted, & honored their online price which was cheaper then their in store price was! Happy customer!
Everyone was friendly, compassionate about making sure my investment that I was purchase will fix into my style of living. I love Ashley and I have been a customer for over 20 years and the reason why is because they made you feel like you are a part of Ashley’s family. I did not feel pressured or compiled to purchase I wanted to because Ashley had many choices that I loved. My 26 year old son went with me and he is getting ready to rent his first apartment and he said Ashley had great quality furniture a d everyone was very friendly and helpful. Thank you My family to yours Eronda
Our salesman, George, was friendly, knowledgeable and professional. Furniture showroom was clean and nicely arranged. Everything looked very elegant.
Great customer service.
I've been customer for Ashley home store for many years and I still satisfy customer today I went in there to buy a full bed for my grandson birthday I was so happy how they taking care of me I recommended to all my friends and family to go and see all the beautiful furniture they have it
(Translated by Google) Lots of variety of muwbles (Original) Mucha variedad de muwbles
Richmand was so helpful Pulled out all is tricks to to het me financed for our dream living room plus a amazing book shelves to complete our living room set
I purchased a leather living room set that cost me $4,000.00 in June 2020. Not even six months later the sofa ripped and the loveseats stitching has become undone. I have been in contact with both the insurance and warranty department and it has been a nightmare! I will not ever purchase from Ashley furniture ever again and certainly not recommend them to anyone I know. I called the store and they basically told me there was nothing they could do. This is horrible customer service. At this point, I just want my money back, so I can buy a new living room set from another company.
They will suggest you buy a furniture Protection plan that you can cancel and get a refund on. Good luck with that. If they sold better furniture a protection plan would not be needed. Stay as far away from this Store as possible
Stephen made it easy to select my new bedroom set. He was efficient, addressed my concerns while displaying great customer service. Thanks for your service!
The man there didn't want to wait on me.
The woman that helped us was named Shery. We went into the store just to browse. After the service she gave us I decided to buy some furniture. In the 78 years of my life I have never gotten the service Shery gave us. Thank you so much for your knowledge and service. Ps my wife wanted to buy everything due to her service.
Visited this store on 01/05/2021. When I entered the store I wasn't pounced on by a salesperson as I had been at all the other furniture stores I visited that day. I initially saw that as a welcomed relief. I walked thru the store for about 10 minutes before a salesperson even acknowledged me. He was not helpful at all, didn't seem to have product knowledge and abruptly walked away... didn't say anything like he'd check back with me etc. I continued to explore the store taking my time (approx another 15min) and NO ONE ever approached me to offer assistance. I should add that I indicated I was ready to make a purchase that day. I left amazed at the indifference of the sales staff here (and they weren't busy with other customers in fact they didn't seem busy doing anything). Fortunately, Rooms to Go is conveniently located across the street where I found exactly what I wanted and made my purchase. Ashley apparently has a lengthy good reputation for American made high quality furniture, too bad the staff at this store doesn't support high or even mediocre quality customer care. I can only think there must be a bad morale problem here. This was the store in Mesquite, TX on Town East Blvd.
The store we went to has a nice selection of quality furniture. They had what we were looking for and more. Bill was our salesman and was very knowledgeable about the furniture we purchased. We had a great buying experience at Ashley in Mesquite.
The sale Lady was polite and very knowledgeable with what I was looking for and I am pleased with what I chose and can hardly wait for my furniture to arrive. I just love the quality of Ashley’s furniture I have a bed from them I bought 15 years ago and I’m still getting complements on how good it looks when family and friends come over. I would recommend Ashley furniture to anyone who is looking for good style and traditional furniture with good quality. Will never ever shop for furniture anywhere else.
We purchased a Sealy mattress for my mom. George was geat with selecting mattresses.
Julian greeted us as we entered the store and let us know he was available if we had any questions. We asked for directions to the recliners and he broke down the layout of where the leather ones were vs the cloth ones. Then we helped ourselves to looking at each type. Julian was always available, at a comfortable distance, ready to help but not one bit pushy. We really appreciate Julian’s style. Once we decided on a recliner; he was ready to fill out our sales ticket from the comfort of the recliner we chose and we were out the door in short order. I’m certain we spent less than an hour in the store and didn’t feel pressured or rushed. Thanks Julian.
Very helpful and professional. Saw I needed extra help with my sister. Consultant took me to the spot pull everything up and completed the sales with efficiency. She sent an email to update me after we left the store. Top notch!
Great selection and awesome service!
PLEASE DO NOT BUY ANYTHING FROM ASHLEY FURNITURE!!! THEY ARE A SCAM I BOUGHT A DINING TABLE AND A CHINA CABINET AND THE CABINET CAME WITH A DOOR DAMAGE AND THE DOOR DOES NOT CLOSE! I CALLED AT LEAST 8 TIMES THE CUSTOMER SERVICE AND WENT TO THE STORE WITHOUT ANY ASSISTANCE!!! WHEN YOU CALL AND ASK FOR A MANAGER THEY HANG UP ON YOU!! THIS PLACE IS DISGUSTING, AFTER SPENDING OVER 3 THOUSAND DOLLARS FOR THIS SET IT SADDENS ME I SPENT MY MONEY HERE!!! THIS IS NOT A CUSTOMER SERVICE AND THEY ARE A JOKE! TAKE YOUR BUSINESS SOME PLACE ELSE PLEASE DONT WASTE YOUR MONEY OR TIME WITH THESE JOKES CALLED A FURNITURE STORE! I EVEN HIRED AN ATTORNEY TO SEND THEM A LETTER WITHOUT ANY RESPONSE THE NEXT THING IS TO TAKE THEM TO COURT!!!
Just ordered a couple of sofas - It will take 6 wks for them to get here. Had 3 people helping me in the store. Worked out great!! Love Ashleys!
The gentleman that waited on me his name was George he was very friendly an very knowledgeable of the products would recommend asking for him for a pleasant shopping experience.
Best customer service and god quality furniture and the furniture is on the exact day they promise or even earlier highly recommend it
My furniture was delivered several weeks late. One leg of the couch was completely broken and there's a large defect in the finish of the table top. Delivery said to follow up with the store. The store refuses to respond. I'm disputing the charge using my bank at this point, but all I can say is run from this place
Went into the Ashley Homestore in Mesquite and was pleased with what I saw, my salesperson was Richmond Purnell and he was great,he listened to me and helped me find exactly what I was looking for. Richmond explained all the finance options and he got me approved ,big shout out and a big thank you to Richmond,,I will be back in the spring to make purchases for our new house...If you need furniture GO SEE RICHMOND...
Been over 2 months since ordering furniture and we haven't recieved it. They keep increasing the time frame everytime we call!!!! It's frustrating when they promise you a date from the beginning so we head to the pick up location to be told to wait 2 weeks. We waited 2 weeks and call before heading over and again they tell us to wait another 2 weeks! We go to the salesman and he tells us he'll have it delivered at no charge within a week. We waited the week and we recieve a call saying that its going to be another 5 weeks before they can deliver it!!! We emailed customer service a week ago and have not recieved a response! I do not recommend buying furniture here!!! Update: customer service answered way faster on fb messages and seemed like they cared more than phone representatives, but we still ended up canceling our order and getting a refund, as they also changed the delivery date. According to the representative they usually don't do refunds/returns 🤷🏻♀️
(Translated by Google) Very good store, good people, no discrimination. I bought some armchairs and I was very satisfied with their guarantee. They were very attentive and helped me find a nice addition for my home. (Original) Muy buena tienda ,buena gente nada de discriminacion . Compre unos sillones y estuve muy satisfecha con su garantía .estuvieron muy atentos y me ayudaron a encontrar una linda agregación pare mi casa.
Buena atención. Buena calidad
I arrived almost to closing time and I was treated like if the store had just opened. My sales person had patience and answered all my concerns. I'll be back for more purchases.
The salesman was very patient and helpful. He Listen to my concerns. We couldn’t have asked for a better salesperson. We will return to Ashley’s.
Quick and easy, no high pressure salesmen following us around the store!! We found what we wanted and then asked them for help.
Bill was phenomenal I got what I wanted for a lesser price than I expected can you say favor...
Great customer service, highly recommended!
I had a wonderful experience at Ashley Homestore in Mesquite. Everyone was extremely helpful and caring for all that came through the door. The store was clean and after being greeted I was not followed I was able to walk and look freely. When I was assisted the store associate was professional and not in a rush to make a sale. I will return for more furniture and this Awesome Clean Professional environment and service.
Customer service was great. Made me feel comfortable in shopping and answered all my questions. Thanks George.
Ask for Zach he's awesome
We had a great experience while shopping at this Ashley’s location. Great staff that is willing to help with any of your needs!
I’ve got a wood bookcase for my stuff,I like it and it’s my first time to shop at Ashley Home Store Mesquite Tx. I really recommend this store specifically Mr Justice who assisted us. Thanks so much.
I recommend the Mesquite Ashley Homestore. They are kind, professional and their prices are unmatched. My salesperson George is the best. His professionalism and explanation and knowledge of each product are unparalleled. I will definitely return as I am still decorating my new home.
We had a great experience today at Ashley Home store in Mesquite, Texas. Every question was answered, plenty of browsing time and easy checkout. Now just waiting for our new furniture 😁
Staff is knowledge and attentive.
Worked with Richmond who was super friendly and patient considering I went back 3 different times.
My overall experience was great! I walked in and was greeted by Carlos. He helped me with my purchase and was able to get my furniture delivered.
(Translated by Google) Excellent service from Mrs. Rosa patiently explained the difference between mattresses. (Original) Excelente servicio de parte de la señora Rosa con paciencia nos explicó la diferencia entre colchones.
Wonderful service was greeted immediately and assisted throughout my visit. Ask for George Leverett very knowledgeable and helpful! On a side note I ended up here after no one in the Rooms To Go showroom couldn't be bothered to assist.
Terrible customer service all across the board! I was sold an item that DOES NOT WORK After calling I was told to go to the store, I went to the store I was told to call. I paid a lot a money for something that does not work and I just want it to be fix or just be refunded. When I was being sold this item there was no issue, and now that they sold me something that DOES NOT WORK no one seems to know what to do.
I AM NEW AT THIS TIME J R
Smooth process!! Would recommend this store for great prices and quality
This store has HORRIBLE customer service. The “manager” Justice has the worst customer service I have ever seen. He should NOT by any means be a manager. He needs to be retrained on how to deal with customers. I originally purchased a couch from here over about 3 months ago, I was told it could take up to 8 weeks to get it which was totally fine. Well the time came to where the couch was ready and we went to pick it up. It was completely wrapped up when we picked it up so when we got it home and unwrapped it, it was the wrong color. I went directly to the store that night and come to find out Justice ordered the couch WRONG! Then he tried to tell me I would have to take the couch back to the warehouse but when he went to talk to the customer care center they said no they will have it picked up because it’s an inconvenience to me (keep in mind he’s supposedly a MANAGER but doesn’t know what he’s talking about). So he gets the exchange done and then acts like he’s going to do me a favor and waive the delivery fee to get the new couch. It was HIS fault I got the wrong couch but he acted like he was doing me a favor. So then he tells me it’ll be another 2 to 3 weeks until the new couch comes in. So now I have no couch and he seems to not care whatsoever. He then says he will try his best to make some calls and get the couch sooner and that he would call me a lot with updates. I never received an update. He then calls me to schedule a delivery day but then says it won’t let him schedule it and he doesn’t know why ( again, he is supposedly a MANAGER and doesn’t know how to schedule a delivery). On that phone call I get his email so I can email him about updates. He RARELY emailed me back and I eventually had to email the help email to schedule my delivery since he never did. So we got our couch last night to find that the recliner part didn’t work. So We went back up to the store and talked with the customer care lady and justice was sitting back there hiding behind his computer because he knew exactly who we were. He never once got up and apologized for not contacting me, emailing me back or scheduling my delivery. He just sat at his desk and literally hid behind his computer. Stay FAR AWAY FROM JUSTICE!! He is a terrible manager and he will not get his job done and will NOT take care of his customers! I will never shop at Ashley’s again.
DO NOT BUY THE LACEY DINING CHAIRS. Unless you like making your own corner joints. Bought 6 chairs and all were missing part of the corner joints that stabilize the front legs. Now I have to make my own. The sad part is that they sold them knowing they are defective. We are not the only ones to have this problem. Great business practice Ashley.
I ordered a dining room set in September and still haven’t received my items. When I spoke to the newly promoted manager Matthew aka Justice, he informed me that my items would be arriving at a certain date and to email him so that he could send me updates. Well the date came and gone and I never received a response back from that email. When you call the store, nobody answers and all calls are directed to a 1-800 number. Justice then explained that he is short staffed and that was the reason as to why nobody answers and that he has been trying to hire someone in customer service but nobody stays long. That’s probably because they get people upset at them when they promise them their items and they don’t get delivered. I went in again and spoke with Justice who couldn’t guarantee me that my items would be delivered the following week but went on ahead and requested for the warehouse to deliver what items they had (the table and chairs, minus the dinning room bench). What kind of service is that? You can tell me that it will be delivered by next week but then when I ask if they can guarantee that it will be delivered he says he can’t. I asked to purchase the floor model as I have been waiting 8 weeks to get my dinning room set. He said I couldn’t purchase it. It made me feel powerless, like I had been robbed of my money and they knew that there was nothing I could do about it. Now it’s Thanksgiving next week and who knows if I will be able to eat at my table for that occasion as I have been without a table and a place to eat for months now... thanks Ashley’s. I will know to take my service elsewhere.
Zach was incredible. He was very patient with me. I had no idea what I wanted. He answered all of my questions and helped me make the right decision for my purchase.
This was our first time visiting Ashley's here in Mesquite and upon entering the store we were politely greeted by Zach. He was amazing with helping us find everything we were looking for to furnish our new home. He went above and beyond from looking for the kitchen, to the bedrooms and living room. He also took the time out of his busy schedule to contact me directly to make sure my order arrived ontime. Definitely would recommend him! Thank you Zach for such amazing customer service.
I recommend anyone that is looking for great service, good prices and a smooth process to visit the Mesquite Tx location. Mr Charles and Mr Robert was awesome I will definitely be back. Thank you Ashley HomeStore.
Is anyone working today? Called about 5 times back to back even left vm
Not our first time to buy from them. The service is always helpful and the price is right .Have always been satisfied with their products
I love how patient George was and I love his customer service he help me and my daughter find what we were looking for. I absolutely love shopping at Ashleys.
Mr. Geroge customer service was on point. He had great customer speaking skills and he also help me and mom find what we were looking for. When I come back I am definitely requesting him to help me. I love shopping at ashleys they always have the best employees and great new things to shop for they all ways keep me on my feet. Cant wait to come back and send more of my family to shop their.
Me encanto el service al cliente muy amables me ayudaron mucho para decidir mi compra se los recomiendo mucho y los muebles de muy buena calidad ,muchas gracias
Ashley furniture store was very helpful in answering all our questions with knowledgeable answers. Very helpful and accommodating.
Always a great experience. Rich Purnell so nice and professional while assisting my mother and I in finding some new pieces. This location is MY HomeStore!
The Assistant Manager was not helpful. When asked for Zack, he indicated that I can check up front when I had already checked up front. Zack and Robert were great. The delivery expectations are aweful.... Please do not inform me about holiday time... Hire more staff... who wants to wait 2-months...
Zach. Was. AH-mazing. We met him one visit, came back for a 2nd visit and he wasn't there, so we left. We came back a 3rd visit, he answered all my questions, allowed me to do my own math, showed patience, kindness, and humor. We appreciate him!
Good Customer Service and prices
the service was outstanding
I will never shop here again. Went shopping here about 2 months ago and Justice helped us find a couch and check us out. Due to high demand he said it could take up to 8 weeks to get which we were okay with. About 3 weeks later we got notification our couch was ready for pickup only to get it home and unwrap it to find it was the wrong color. Customer service was no help so I went back up to the store and talked with Justice (which is a manager) to find out he ordered it wrong. He did an exchange and he told me it could take another month to get the right couch (I threw out my old couch so at this point I have no couch). He said he would be in contact with me a lot to try to make this right and get the right couch sooner. I have yet to receive a phone call from him and it’s been two weeks. He is a terrible manger and ruined this experience for me.
Came in looking for a couch for our new home. Richardson greeted Us very kindly and helped us through the process of financing. Will definitely recommend him. Overall a very great experience and smooth throughout the whole process. Thank you.
Everyone was friendly, and willing to help us at every corner. We never had issues finding someone to answer questions, or get us the info we needed to make the correct purchasing decision. The store itself was clean and tidy, and very easy to find what we were looking for. Our sale went well, and we will definitely always recommend Ashley to friends and family!
Thanks so much George for being totally professional and knowing your merchandise! Excellent quality and warranty! I will definitely recommend to others and I’ll buy more from your store! Thanks Karen
Alex was an awesome help, kind, very professional and honest which made my experience great! We need more people like Alex in retail, thank you and keep caring!!!
Ours salesman was very knowledgeable and made the buying process easy
Saved over $1000 from Rooms to Go! Also, better furniture! Glad I bought from Ashleys
Went to other furniture stores with no success of finding the sectional we were looking for. We stopped into Ashley Furniture and found exactly what we needed. Our CS rep was very helpful as well.
It was an awesome experience in it was really simple to get your Furniture The sales person was awesome
Excellent service an attention..
My mother attempted to purchase furniture at Ashleys in Mesquite TX. She paid for the furniture then changed her mind because of issues with the delivery dates. She has yet to receive a refund and there is no one to speak with about the matter. We are in the middle of a pandemic, she is 70 years old and every dollar matters at this point. She needs assistance immediately!
I had to choose 1 star because I had to there wasn’t anything less. My mother ordered furniture back in July and then they told her it was on back order. She had to cancel so that she can purchase different furniture elsewhere. They never gave her a refund, I’ve talked to the manager and he said he’s sorry nothing he can do. They do not seem to know what to do and no one seems to know who to contact to fix this and give her the refund she’s been waiting for. She is a senior citizen and lives on a budget, she doesn’t have any money to buy more furniture. This is the mesquite location, and by the way he told me 4 other people just came in who have been waiting for their refund and he didn’t know what to do. 10/27/20 Update, I have sent like 10 emails after they finally initiated contact and acted like they wanted to help, but again still I can’t get anyone to follow thru. So still no resolution... I would be careful shopping at Ashley furniture.
Friendly and Great customer service.
Walked in on Sunday afternoon looking for a section informed the salesman and directly to a couple of couches. After viewing my options and prices. Salesman had prices and explained all my options on delivery and payment. I LOVED how patient he was with and asked for my approval on everything.
Ofelia aguilar was very nice and helpful
We went with 2 ideas in mind, we eventually passed Stephen (who looked busy with computer stuff) but immediately addressed us with a SMILE and without hesitation he checked inventory and price on both so that we could narrow it down. He was patient, and he knew the inventory too! We took his card, talked it through, and 2 days later he even remembered our 5 year old son, because their conversation went straight to Cowboys football with a high five! Needless to say, we payed for the pieces we chose, and I can’t wait until delivery day! Will absolutely shop there for good, the quality is superior, the prices are so sensible, and Stephen and the manager on shift were great to us.
My mother purchased furniture in July and had to cancel, they will it give her money back. She has been waiting since august and the manager says he can't help her. He doesn't know who to contact to get this resolved. She didn't have more money to get furniture until she gets her refund, she is a senior citizen and on a budget. We can't get any help from the store or customer service. We have been a long time customer but will no longer be shopping this still any longer. The manager said 4 other people have come in just that day who have been waiting on their refund.
the staff are very friendly, and the material is very good.
Rosa was very helpful. We got to shop without pressure. It was fast and easy. Now just to wait on our furniture to be delivered
Found my bed, frame and accessories with no problems!!
The store not only has great customer service but they have quality furniture. The look of the furniture is rich and stylish
They had a lot of stuff there but nothing we were looking for
Everyone was nice until we ran into one sales person in particular. He was very pushy and just completely turned us off to the store. We left there because of him and we went next door to HomeZone. It was a much more laid back experience over there.
Their customer service is the worst ever.... went into the Mesquite store and paid for order in full and was called 3 weeks stated wanting to check to delivery that weekend..... return Ed called and it only bed rails..... missing bunkbeds and and king bed, and was advises that t would be it the following wee king and still nothing no phone call, no email no text messages no nothing the worst ever I call them now they saying it’s going to be another 3 weeks 🤬🤬🤬🤬🤬🤬
(Translated by Google) Very good. (Original) Muy bueno.
Shopping for a bedroom set at Ashley was a tremendous experience. No pressure to buy, "FANTASTIC" customer service. Ashley you guys rock. Whenever I need anything for my home I'm going to Ashley. I was surprised by the low prices and sales.
Logan was very nice and helpful. Great customer service. Ashley’s has a great selection of furniture. We have shopped there for years. I can not wait for my new furniture to be delivered.
Just got a new living room and bedrooms set from here! Ophelia was so helpful and kind, thank you!!
We got exactly what we wanted by the help of a great sales associate. Thank you
Just average furniture store with poor lighting.
Big selection, friendly people! We were in and out in no time!
A good place to buy your home furniture. Friendly and pleasant dealing by its staff to its valid customers
Stephanie was amazing. Very helpful and informative. I need to get my order done quickly and efficiently and he got it done. Thank you!
Rosa went out of her way to provide us with the best options and discounts without making us feel pressured. All employees were very attentive and helpful.
In June me and my husband went to the store and placed our order for two complete full beds, including mattress for both beds, the guy that took our order Matthew Lear charged us for three mattress stead of two, we came home and didn’t notice that until after two months when we received three mattress and the mattress were twin size stead of full size, we called Ashley’s Mesquite and told us they will send some one to delivery two full size and pick up the twin size and the supposedly were going to send me the refund check in the mail, they did pick up the mattresses and delivered the right ones but as today 09/24/2020 we haven’t received the refund check, my husband and I have been calling them several times, the last words we heard from them is that they had put it in the mail and that we should receive it in a couple of days, as today no check has received and they don’t answer our calls anymore, my husband has left several voicemails and not calls has been returned.
First of all let me say, I Do Not Like To Go Shopping! But, I had the most wonderful time shopping Monday. I know I'm going to spell his name wrong, but Tash was soo much help and Dr. Bed, you were wonderful also. I didn't even know how Wonderful the bed was until I laid on it. Thank You both So Much for you help. When I need more furniture, I'll be back
Worst experience ever for my first furniture purchase. Ordered a 4 piece sectional on July 6th and since then all they’ve done is continuously pushed my expected time of arrival back. They’d always tell me 3 more weeks and I’ve waited 3 weeks three times over at this point. Today is September 22nd which is the day I was told I’d finally receive everything and guess what? Yep you guessed it, they pushed my order back again but this time way to October 29th. Mind you this whole purchase took place July 6th. Most unprofessional company I’ve ever encountered in my life. They let your order a load of furniture then decide to give you insight on the downside of it all WAY later at the point of no return. Wish I would’ve steered clear
Very cleanly place. Sales staff were super nice, the furniture was laid out and visible everywhere.. their signs were a bit confusing on what each piece was and the cost, but the sales staff explained everything and answered all questions...
Carlos was super helpful in helping us find what we needed and definitely made the whole process much easier! Will definitely be coming back again!
la atención y la amabilidad
I was looking for a dining room set. Justice was very helpful and had good customer service. He also checked me out quickly.
Alex was great. Very little price haggling. The quality of product s are excellent. Will shop again.
Seemed to have some good deals. Clean. Careful about social distancing in the store
I was very impressed with the service. Richmond Purcell helped me find exactly what I was looking for and even made a few suggestions that I loved and saved me some money! The only negative is I’ll have to wait a couple months for delivery at this time. But I’ve checked and that is pretty standard during these COVID times.
First time visiting this store our sales representative makes us feel no hurry or pressure to purchase or to show us around..Happy of what we purchase at this store.
Bad item very expensive
Charles was a wonderful salesman and provided great service and assistance in helping us find new living room furniture for our new home.
Great experience purchasing a Hamlyn office bookcase. George was exceptionally helpful during the purchase. I’ll be back to Ashley Home Store at Mesquite, TX.
This is the worst furniture store I&'ve ever been to. I&'ve lived on my own since 2015 & I bought a house. I&'m getting furniture & my mom wanted to help me shop. We go to Ashley&'s about a month ago. We walk in & we walk all the way to the back. Mind you, there&'s 4 employees we pass & none of them say anything to us. We get to the back & start making our way back to the front & a guy that was helping another family, leaves them just to help us. He tells us that he&'s actually looking for a new couch & plans to go to NFM. Cool. Well we go back in today ... my mom & I walk in, this other lady walks in behind us ... well the lady behind us is greeted & she&'s helped instantly ... my mom & walk half way through the store & we decide to leave. We&'re never greeted, never asked if we&'re looking for anything. NOTHING! I absolutely HATE stores that allow this type of behavior & I will never spend a dollar here !!!
being able to shop every one was very helpful I would recommend to family and friends
Really Really Excellent Service thanks Salenia Knox for your Service!!!!
(Translated by Google) THE WORLD'S WORST STORE, SELLING THINGS THEY DON'T HAVE. MORE THAN A MONTH WAITING FOR SOMETHING THAT DIDN'T COME AND I STILL WAIT FOR THE MONEY BACK. I THINK I'M GOING TO HIRE A LAWYER AND EVERYTHING TO GET MY MONEY BACK (Original) LA PEOR TIENDA DEL MUNDO, VENDEN COSAS QUE NO TIENEN. MAS DE UN MES ESPERANDO ALGO QUE NO LLEGÓ Y AUN ESPERO LA DEVOLUCIÓN DEL DINERO. CREO QUE VOY A CONTRATAR UN ABOGADO Y TODO PARA QUE ME DEVUELVAN MI DINERO
Rosa Rivera was very helpful and kind.
Great Service and Good quality!!
La atención al cliente bonitos muebles
Dergin G. was amazing! He made everything so easy and didn't rush the process. Super happy with my experience and I can't wait for my new furniture. It has always been a pleasure to shop here!
Carlos was very helpful. Made us feel relaxed and answered all of our questions. We started out thinking about a sectional, but after looking at the size and realizing the limits on re-arranging the living room later, we decided to go with a sofa and loveseat. He explained everthing to us on each set he showed us. We really feel like we got what is the best for us and our living room. Thanks to Carlos and Ashley furniture.
Great service and great prices. C.T., our salesman was so helpful.
Service was great and we were in and out fast.
My salesman was very nice and made sure i got what i wanted , I will go back again
Went in today, expecting to make a purchase. Pass by three associates , no one spoke, greeted and us or asked if we needed assistance.
I love the store salesman but I hate the shipping it&'s been over a month and still don&'t have my furniture. Shipping texted me yesterday just to tell me I still won&'t get my bed set and mattress the same day. I&'m so frustrated
Carlos was great usually dnt buy from Ashley furniture but Carlos was very helpful so he’s the reason why I purchased he was polite respectful and bilingual so to me that has a plus for us
Awesome experience. They helped us find exactly what we wanted and made purchasing easy. Very reasonably priced for the quality and explained how delivery would work since some pieces of the living room set we purchased would arrive at different times due to stock.
Zachery, our sales person was awesome. Highly recommend the store in Mesquite.
Carlos Alvarado kindly assisted me today. He was very patient and did everything he could to make the sale without making empty promises. He made the process easy and was very transparent the entire time. Kudos to him!
While the coffee table I ordered is cute, albeit a bit wobbly and not the best quality, I felt like I received horrible service in terms of delivery updates and communication. When I purchased it there wasn't any estimation of when it would arrive. I did not receive any confirmation email either because I found the sales rep put my info in wrong. I got a confirmation call for my delivery when I should have gotten a gotten a call that it would be delayed 6 additional days. Getting ahold of customer service was hard and I was hung up on while on hold twice. The delivery truck driver said he would have left after 15 minutes when he got to my apartment if the office had not called me to tell me he was outside. He said it was because he didn't get any contact info which was all on the paperwork. It would have been much less frustrating to order from Amazon simply from a customer service standpoint and will probably do so in lieu of this store moving forward.
We’ve brought several items from Ashley Furniture and our salesman George Has always been so professional, knowledgeable, patient and polite. We brought a bedroom set, dinning room & hutch set and 2 recliners as well as accent pieces from George. If we had a concern or problem George always tried to make it right. Our Furniture looks great in our home! Thanks George for going above the call of duty and Thanks Ashley for our beautiful furniture!
I was pleased with the customer service displayed by Justice the salesmen at Ashley’s in Mesquite Tx. I was able to get the furniture I wanted with free doorstep delivery.
Really easy trip. Came in looking for a dining table, found exactly what I wanted and the sales rep got me in and out really quick and easy.
I love the store in mesquite they always have what I'm looking for and George and rosie are amazing. I will continue to shop here thank you.
At first I went to Nebraska Furniture Mart and ordered a new living room set...They said it would arrive by September, well a month after ordering they called to notify me the new date would be in February! SO we decided to try out Ashley’s and we had a great experience with Selina!! She was amazing and we are excited to get our new stuff in {a timely manner} haha!
have great furniture good customer service
I bought some furniture in June haven't gotten yet supposed delivery in July 17 waited all day for delivery no show.I will never buy furniture from this again customer service poor
1 star because I can’t rate with 0. Totally regret my purchase. Everything is peaches and cream in the store, of course, they’re selling. Customer service after that is the WORST EVER!!!
Ordered a online order they lied to me about delivery mutiple times ended up canceling my order after 4 months of lies and waiting just go to Nebraska furniture mart they will actually take care of you!
Great place to shop. Great competitive prices. Have shopped at Ashley for over 20 years.
I really like shopping at Ashley’s Furniture. The salesman was very patient with me and I do appreciate that.
George is a wonderful associate. He listened to what I was looking for and took me right to the products that fit with my desires. This man went the extra mile and carried a few different end tables over to the sofa and love seat we picked, to make sure we found the perfect pieces for our living room. We looked at several different stores and even though they could offer a faster delivery time we picked Ashley Homestore for quality, price, and an experience that didn't make us feel like we were at a cattle auction or car dealership. Thanks GEORGE!!!
(Translated by Google) I really like the attention that Mrs. Rosa (little pink) gave us, very good to attend, a lot of patience and she answered all questions we asked her. (Original) Me Gusto Mucho la Atención que nos Brindo la Sra. Rosa(rosita) muy buena para atender, mucha paciencia y nos contesto toda pregunta que le haciamos..
My sales man was amazing, took care of me and gave me what I wanted. He checked for sales , best way financially that fit my budget. The store had what I needed and scheduled delivery time to fit my schedule
Very happy with the furniture quality and huge selection. I did have an issue with delivery but when I spoke to the manager he was very accommodating. Will definitely shop Ashley again.
The store sells person was very nice and all the departments in the store was excellent
I've been shopping at Ashley's over 10 years and I've never had any serious issues. Their stores are always clean and neat and the salesman have always been kind.
THE COMMUNICATION FROM THIS STORE IS ABSOLUTELY HORRIBLE! THEY DO NOT ANSWER THE PHONE YOU HAVE TO DRIVE TO THE STORE TO GET ANY INFORMATION CONCERNING YOUR ORDER! I PURCHASED MY DINING ROOM FURNITURE IN JUNE HAVE YET TO Receive it the manager lied to my face and stated my delivery will take place on August 08th We call to the store to verify what time the delivery would be taking place on the eighth and was told corporate change the delivery date and it was out of his control the manager is a liar and the truth is not in him! Stephen Davis Is the person we spoke with who is the manager the sales rep and the secretary they are shortstaffed instead of helping the customers they continue to lie and push delivery dates back without good reasoning I canceled my order after waiting almost 2 months for my table I will never buy from Ashley furniture again this was the worst experience ever!!!!!!
THE COMMUNICATION FROM THIS STORE IS ABSOLUTELY HORRIBLE! THEY DO NOT ANSWER THE PHONE YOU HAVE TO DRIVE TO THE STORE TO GET ANY INFORMATION CONCERNING YOUR ORDER! I PURCHASED MY DINING ROOM FURNITURE IN JUNE HAVE YET TO Receive it the manager lied to my face and stated my delivery will take place on August 08th We call to the store to verify what time the delivery would be taking place on the eighth and was told corporate change the delivery date and it was out of his control the manager is a liar and the truth is not in him! Stephen Davis Is the person we spoke with who is the manager the sales rep and the secretary they are shortstaffed instead of helping the customers they continue to lie and push delivery dates back without good reasoning I canceled my order after waiting almost 2 months for my table I will never buy from Ashley furniture again this was the worst experience ever!!!!!!
I like to shop in peace. And I'm guessing that they work on commission. I like more than 6ft. But the furniture is beautiful
(Translated by Google) Very good beautiful women, but I had a bad experience with a worker, who called Rosa has no patience with a clientele. (Original) Muy buenos mumbles bonitos ,pero tube mala exsperiensia con una trabajadora,que llama Rosa no tiene paciensia con un clientele.
I have had THE WORST experience. I ordered a bedroom set back in May. They said it would be two weeks before they could deliver, which was fine. When i called to confirm the delivery, they said i didn’t have a delivery scheduled and they rescheduled it. When i called a week later to confirm the next delivery, the same thing happened. When i finally got it scheduled, the mattress got put on backorder and my delivery kept getting cancelled over & over. I finally cancelled the mattress and just got one from somewhere else. I scheduled the delivery for the rest of the furniture and the day before it was supposed to be delivered, the headboard went on backorder. Never once has anyone apologized for any of this. I’ve asked to speak to someone about it and no one ever calls back. I understand that with all of the COVID stuff going on that it could take longer, but this is ridiculous.
I have bud experience on the Ashely store I bought set couch and table and 5 years warranty the tables change color I called the store they says call insurance they say water damages now I have a problem on couches I called the insurance they give me claim number then they told me the insurance cancelled and they sent my money to Ashely more than a year when I called Ashely still insured. they are not see any change on my account they will contact me the next 48 hours still waiting. here's your respond last year . Response from the owner a year ago Lidet, I'm very sorry that you aren't happy. The protection plan covers all sorts of accidental damage. Your table was considered abused; the finish was worn off nearly everywhere, lots of damage from water, and the lift top was warped. Continuous abuse is not covered by the protection plan. Our technician was able to adjust the drawers, but nothing else was repairable. I'm very sorry that we couldn't do more.
We purchased over $5000 of furniture from Ashley when we moved into our new home. We also purchased the $600 premium warranty on everything. All is beautiful, but we've had issues with our dining room chair legs splitting and becoming wobbly. Ashley has sent us 3 replacement legs on request. When 2 more of the original legs split, we requested they send us more legs to replace all the originals since it seemed now like a bad batch of wood that our chair legs were made from. After numerous calls, they are not only refusing to send more legs, but will not replace the chairs. My only option given has been to pick out new chairs for the dining room table, but I am not allowed to choose the same style!! Now when I call, there is no answer and my messages are not being returned. There is no email contact given for anyone in the store. I will not buy from or recommend Ashley again. Which is a shame because they do have beautiful furniture.
Great service from Logan ! Great attitude and very knowledgeable about Ashley products !
Update 7.14.2020 I spoke with &"Ana&" in customer support. Her initial tone was very rude and it set the tone for the call. This lady would not help me with the status of my refund. My furniture was picked up on July 1, 2020 I am supposed to be getting a FULL refund. literally no one can tell you anything regarding your account which is shocking to me. After a few minutes I realized how useless this girl was and I asked to speak with someone who was more knowledgeable and could help me. She kept putting me on hold and she told me multiple times that I couldn&'t speak to anyone else. I told her I would wait on hold and that I was done talking to her. This girl was incredibly rude and when you have a $3,000 refund coming back to you, you would like to know especially after the experience I have had. She told me I was &"clogging her line&" and I told her &"well y&'all ruin my day so I guess we are even&". DO NOT SHOP AT THIS HELL HOLE. I just want my refund so I can be done with the place!!!!!!!!!!! Update as of 6.21.2020 I went on Friday to the store to confirm my delivery for this Tuesday, I even made su sure she notated it. Saturday I received 2 texts saying I needed to verify delivery and an email also saying I needed to verify. How many times must I confirm my delivery, especially after they messed up?!?! I also emailed the person that replied to this review and have not heard from Ashley&'s. Look like I will have to go up to the store AGAIN to make sure it is coming tomorrow. DO NOT BUY FROM ASHLEY&'S! Worst experience ever, at this point I would like to return everything and go through someone else. Extremely dissatisfied. We just moved to the area and into a house. The first time we went, the guy helping us referred us to go somewhere else for furniture. I was annoyed because I had find a few pieces I had liked and was ready to purchase a few pieces. The guy was nice, but he referred us to a bad part of town. We did not go in to the place he recommended and I was offended that he would send us over to that area. I decided to go back and get the bedroom set where a new guy helped us. He was nice and I thought it was funny when the first guy that turned us away tried to come take the sale. By the way no thank you, you were not going to get the commission. The second guy was awesome and add made it easy.Due to COVID my order was delayed... then turned out a small piece to my bed had to be special ordered... I had to set up a new appt online and act as a new shopper just to get someone to help us because it was impossible to get someone on the phone and I kept receiving emails and texts with different delivery dates. Fast forward to this week. I got my items this past Saturday... Thursday one of the drawers broke and a screw came loose IN the glider. It had not even been a week. I&'m still waiting for my bed to be here. They called me 6-10 times a week/ multiple times a day to confirm my delivery and wondered why I was annoyed. How many phone conversations, confirmation emails, and texts do I have to send for my order to be verified?? But yet day of delivery, nothing.... Overall not happy, I would avoid going through Ashley&'s furniture.
I walked in an hour before closing, there was no one to greet me.I walked all the way to the back and there was another customer standing there and she said she had to ask for help. So I asked for help and the girl said “you need a salesman” um “Duh”. She asked Logan to help me as he was walking by me, He never acknowledged me and told her he had to finish an email. I waited 10 min n headed to the front. The other salesman was at the front locking the door and it was only 20 minutes til closing and he never acknowledged me but said “Have a good evening” as I was exiting. I didn’t respond. I guess they didn’t want my thousands I was ready to spend.I need to furnish my home.
I brought couch worth of $1600 and I paid delivery charges, at the time of buying salesperson did not told me anything about refund policy and my couch reclining switch was not working so I inform them and ask them to talk to manager about my situation. I called for 4 days in line and no body gave me proper response and one 5 day they placed an order for parts . Now it’s been 4 days I received parts and nobody call me from service department and when I call at store they told me it’s not in there hand service department will take care of that. Now as they are multimillionaire company and we are small people only thing we can do is boycott Ashley furniture in any part of US. They should know why they should not cheat common people. Please share this incident on Facebook and on all social media’s so they won’t cheat anybody and be more responsive and responsible.
I place an order on May 20, 2020 at the store in mesquite and still haven’t received any items. They keep pushing my deliver back already for like 3 times. Called and no one answers . I’m never buying for here again.
I place an order on May 20, 2020 at the store in mesquite and still haven’t received any items. They keep pushing my deliver back already for like 3 times. I’m never buying for here again.
I place an order on May 20, 2020 at the store in mesquite and still haven't received any items. They keep pushing my deliver back already for like 3 times. I'm never buying for here again.
I place an order on May 20, 2020 at the store in mesquite and still haven&'t received any items. They keep pushing my deliver back already for like 3 times. I&'m never buying for here again.
Zach was great! Took his time and was very patient! Thank you Zach! 5 stars for you!
The sales personnel are not friendly...they did not greet us..and when asking for assistance the sale personnel like she she didnt want to help,she was walking away while talking to me about to run into furniture ..I will gladly spend my money somewhere else...they don't deserve the one star.
We made the trek and they are closed without any notice in their doors or website.
Update as of 6.23.2020 missed a call from their escalation department yesterday. I called today, because my bed was supposed to be delivered today. There was no record of my order number. They had no record of me going to the store to confirm on Friday, which check your surveillance at 2:30 that day. Also did not have record of me confirming via email AND text. Then was told my bed will NOT be delivered today and I'm looking at July and they aren't certain that it will be delivered then. I RECEIVED NO CALL OR EMAIL NOTIFYING ME THAT MY BED WAS NOT GOING TO BE HERE. Their suggestion was a pick out another bed... WHAT?!?!? I BOUGHT A MATCHING SET FOR A REASONNNNNNN!!!!! Now I will be making yet another trip up there, I am done with Ashley's. DO NOTTTTTT GO HERRRREEEE!!!! Update as of 6.21.2020 I went on Friday to the store to confirm my delivery for this Tuesday, I even made sure she notated it. Saturday I received 2 texts saying I needed to verify delivery and an email also saying I needed to verify. How many times must I confirm my delivery, especially after they messed up?!?! I also emailed the person that replied to this review and have not heard from Ashley's. Looks like I will have to go up to the store AGAIN to make sure it is coming tomorrow. DO NOT BUY FROM ASHLEY'S! Worst experience ever, at this point I would like to return everything and go through someone else. Extremely dissatisfied. We just moved to the area and into a house. The first time we went, the guy helping us referred us to go somewhere else for furniture. I was annoyed because I had find a few pieces I had liked and was ready to purchase a few pieces. The guy was nice, but he referred us to a bad part of town. We did not go in to the place he recommended and I was offended that he would send us over to that area. I decided to go back and get the bedroom set where a new guy helped us. He was nice and I thought it was funny when the first guy that turned us away tried to come take the sale. By the way no thank you, you were not going to get the commission. The second guy was awesome and add made it easy. Due to COVID my order was delayed... then turned out a small piece to my bed had to be special ordered... I had to set up a new appt online and act as a new shopper just to get someone to help us because it was impossible to get someone on the phone and I kept receiving emails and texts with different delivery dates. Fast forward to this week. I got my items this past Saturday... Thursday one of the drawers broke and a screw came loose IN the glider. It had not even been a week. I'm still waiting for my bed to be here. They called me 6-10 times a week/ multiple times a day to confirm my delivery and wondered why I was annoyed. How many phone conversations, confirmation emails, and texts do I have to send for my order to be verified?? But yet day of delivery, nothing.... Overall not happy, I would avoid going through Ashley's furniture.
We came in to buy Funiture for two rooms and walked around twice employees walked passed us only one spoke, no one asked if we needed help and I was told to come here for what I needed! So disappointing!!!
Excellent customer service at the store by Ed good job.
Update: After not receiving my bed, which I had confirmed multiple times I went up to the store to complain. I was told their was not notation of any calls. I was prepared and wrote down the time, date, and duration of all the calls from this week alone, which came out to over 10, just to confirm this delivery. They did nothing and now I won't get my bed until the end of June. DO NOT GO THROUGH ASHLEY'S. Worst experience ever. We just moved to the area and into a house. The first time we went, the guy helping us referred us to go somewhere else for furniture. I was annoyed because I had find a few pieces I had liked and was ready to purchase a few pieces. The guy was nice, but he referred us to a bad part of town. We did not go in to the place he recommended and I was offended that he would send us over to that area. I decided to go back and get the bedroom set where a new guy helped us. He was nice and I thought it was funny when the first guy that turned us away tried to come take the sale. By the way no thank you, you were not going to get the commission. The second guy was awesome and add made it easy. Due to COVID my order was delayed... then turned out a small piece to my bed had to be special ordered... I had to set up a new appt online and act as a new shopper just to get someone to help us because it was impossible to get someone on the phone and I kept receiving emails and texts with different delivery dates. Fast forward to this week. I got my items this past Saturday... Thursday one of the drawers broke and a screw came loose IN the glider. It had not even been a week. I'm still waiting for my bed to be here. They called me 6-10 times a week/ multiple times a day to confirm my delivery and wondered why I was annoyed. How many phone conversations, confirmation emails, and texts do I have to send for my order to be verified?? But yet day of delivery, nothing.... Overall not happy, I would avoid going through Ashley's furniture.
I am not a fan of this place. I will say, there is something very satisfying and organic about walking into a furniture store and actually touching the things you're going to buy. Seeing them in person makes it so much easier to visualize your space. In an age where 80% of everything I buy is online I appreciate the experience of physically shopping. That being said, this entire thing just sucked. There were literally two people on the entire sales floor which is huge. They were hiding in the back on their phones. When we asked where everyone was they literally just said oh they're somewhere out here. No help. We had to chase the young guy down who ended up helping us. He was about as indifferent as he could possibly be. Julian? Justice? I don't even remember his name and I should've paid attention because he should really give up sales as a profession. I almost never write bad reviews. I can find the positive in almost any experience but truly this kid should not work with the public. Also I think their financing is crap. Anyways we did end up buying a couch because we basically had to right then due to some unexpected circumstances. But I absolutely would not have if I had had ANY other immediate option with all of this Covid crap going on. The only redeeming factors were number one; they offer a good service plan where you can get it fixed or replaced for up to 5 years and that was reasonably priced. Two, I like the design of the couch. For 2000$, I better. Ha. All in all, I'd say skip it and just order off of Wayfair. UPDATE. Nowwwww, they also have decided that we have to wait until mid July for shipping. Even thought we were specifically told that it would arrive in 5-6 business days. I've already emailed corporate, called multiple times and am receiving NO help from these people. What. A. Nightmare.
(Translated by Google) I just like you it's very expensive (Original) Me gustas solo que es muy caro
I am not a fan of this place. I will say, there is something very satisfying and organic about walking into a furniture store and actually touching the things you&'re going to buy. Seeing them in person makes it so much easier to visualize your space. In an age where 80% of everything I buy is online I appreciate the experience of physically shopping. That being said, this entire thing just sucked. There were literally two people on the entire sales floor which is huge. They were hiding in the back on their phones. When we asked where everyone was they literally just said oh they&'re somewhere out here. No help. We had to chase the young guy down who ended up helping us. He was about as indifferent as he could possibly be. Julian? Justice? I don&'t even remember his name and I should&'ve paid attention because he should really give up sales as a profession. I almost never write bad reviews. I can find the positive in almost any experience but truly this kid should not work with the public. Also I think their financing is crap. Anyways we did end up buying a couch because we basically had to right then due to some unexpected circumstances. But I absolutely would not have if I had had ANY other immediate option with all of this Covid crap going on. The only redeeming factors were number one; they offer a good service plan where you can get it fixed or replaced for up to 5 years and that was reasonably priced. Two, I like the design of the couch. For 2000$, I better. Ha. All in all, I&'d say skip it and just order off of Wayfair.UPDATE. Nowwwww, they also have decided that we have to wait until mid July for shipping. Even thought we were specifically told that it would arrive in 5-6 business days. I&'ve already emailed corporate, called multiple times and am receiving NO help from these people. What. A. Nightmare.
I am not a fan of this place. I will say, there is something very satisfying and organic about walking into a furniture store and actually touching the things you're going to buy. Seeing them in person makes it so much easier to visualize your space. In an age where 80% of everything I buy is online I appreciate the experience of physically shopping. That being said, this entire thing just sucked. There were literally two people on the entire sales floor which is huge. They were hiding in the back on their phones. When we asked where everyone was they literally just said oh they're somewhere out here. No help. We had to chase the young guy down who ended up helping us. He was about as indifferent as he could possibly be. Julian? Justice? I don't even remember his name and I should've paid attention because he should really give up sales as a profession. I almost never write bad reviews. I can find the positive in almost any experience but truly this kid should not work with the public. Also I think their financing is crap. Anyways we did end up buying a couch because we basically had to right then due to some unexpected circumstances. But I absolutely would not have if I had had ANY other immediate option with all of this Covid crap going on. The only redeeming factors were number one; they offer a good service plan where you can get it fixed or replaced for up to 5 years and that was reasonably priced. Two, I like the design of the couch. For 2000$, I better. Ha. All in all, I'd say skip it and just order off of Wayfair.UPDATE. Nowwwww, they also have decided that we have to wait until mid July for shipping. Even thought we were specifically told that it would arrive in 5-6 business days. I've already emailed corporate, called multiple times and am receiving NO help from these people. What. A. Nightmare.
My initial experience with the salesman, George, was very good. He was helpful and was able to take my order of 3 rooms of furniture over the phone. After the order was placed the person taking care of the payment was very helpful too. Unfortunately, scheduling the delivery has not gone well. The order was placed and paid for on 4/28. The delivery was supposed to have been scheduled for 5/23. I discovered on 5/22 that it was never scheduled. The woman that I spoke with was very nice and apologetic and the delivery was then scheduled for this Saturday, 5/30. Since I did not get a confirmation on that, I called today to find out that delivery IS NOT scheduled. An offer to schedule the delivery for 6/9 was made by the woman I spoke with today. Because of my daughter's work schedule (the furniture is for her new apartment), that will not work and must be a Saturday. I requested speaking with a manager and was told that an email would be sent to him/her with the request to call me. When I said it needed to be a return call today, the woman hung up on me. I tried to call the store to speak with the salesman to see if he can help, but I kept getting voicemail. When I tried to leave a message the mailbox was full. I will be happy to change this review in light of the nice and helpful people at the store if I can get some help on this delivery issue. I did get a quick response with offer to help. Unfortunately the next Saturday delivery day available is in several weeks. They are rushing my refund. Sad that it ended this way. At least the people at the store were trying to be helpful and kind. Sorry that the salesman lost this sale too since he was so helpful at first.
Customer service needs to better.
I purchased the warranty on my couches that I purchased, which I did not use. I called prior to COVID-19 to request my refund of $500 store credit since I did not use the warranty. They located my account and stated I had to come in to complete paperwork. I did 2 weeks ago to find out they could not help me because they recently transferred over all data and cannot locate my account. I'm still waiting on a call back and can't get anyone to help me.
i have been trying to cancel an online order for a week now. i call everyday. hold time is longer than an hour. you stay on hold until the end of their business hours. i have messaged/ emailed customer care. no response. tried calling the store themselves and no one answers. says no one is available. they have charged my card multiple times. they charge the amount, then put it back, charge it to the account again and take it out again. now my account is the negative. i need my order cancelled and the money put back in the account. immediately.
I’M IN AWE and APPALLED...and shaking!! My couch was delivered and it was a good 10 shades darker than what I thought I was ordering. They refuse to let me return or exchange claiming it is just the lighting. Even the hardware on mine is gunmetal-not silver!! I’m in the fashion and retail world and understand lighting and there’s not a light in the world that could be that DECEIVING. I’m now stuck with with an $1100 couch that doesn’t match my home decor. No one at the store level in Plano or corporate (Lisa Bennett) will do anything. Small claims court will have to be my next step. I WILL get my money back.
Purchase from anyone but Ashley: Order 3/18 received two separate packages no hardware, spoke with representative said they would said hardware but would take 7-10 takes, receive it 2 weeks after and hardware was still missing. I have now had this furniture that I cannot even use or build due to lack of customer care and support from your company I cannot wait another 2 weeks hoping to possible receive everything needed to build. Had to pay $99 for delivery of a box spring that requires no assembly yet for this night mare no assistance is being offered. I&'m extremely frustrated and unhappy. My other order had two pieces with missing parts finally after multiple attempts and deliveries over a month later received the necessary parts
Great service and good peoples work there.. Love it
Sirron Fleming was the most professional and informative salesmen we have ever met! I came into the store and he ensured that i left with exactly what i wanted! Thank you so much for your time and effort!
This was absolutely a great furniture shopping experience! Justice our sales rep was amazing. He made it a painless and great experience. He was really knowledgeable on the product, pricing, and financing. He listened to our needs and concerns. He’s an outstanding sales rep. Thank you!
Quality of service is on point....
The staff and service was great. The quality of the product was very exceptional. 👍👍
Great customer service. George was the best. Gave us an unbeatable price on 2 recliners. Love Ashley furniture. Been buying from them for the last 18 years and will continue to.
they are very nice and very helpful at the same time they don't stand over you and they will let you roam around and try things out too and they will be happy to answer any question you have
(Translated by Google) They were very patient with me (Original) Tuvieron mucha paciencia conmigo
Shopping at Ashley My experience was EXCELLENT... Extremely happy in the way I was treated, Rosa was very patient and helpful throughout my selection of furniture.. Thanks again Rosa for all the help and piece of mind you have giving me for the last 4 years... My experience with Ana at the accountant Department was great too, Ana took the time to explain everything from price to insurance... I am a very happy customer Thank you
Great service Steve
polite & very helpful.but u
Quick and painless. Good quality items and good prices.
When you come talk to Steven wonderful service😊Staff is wonderful👍👍👍
Ordered 2 tables 2/23 on the phone. Store sent me invoice to sign and pay which I did. 2 weeks later they call and said they made a mistake on delivery charge, made another mistake on the protection plan, made another mistake on the cost of one of the tables, and tried to extort $157 from me. When I told them to cancel the order and issue a full refund they sent me a cancellation form charging me $83 to cancel the order! Contacting my attorney on this one!
George was great! Bought several pieces of furniture
Excellent service!!
I placed an order for 2 tables on 2/23 over the phone with Mesquite store. They sent me an invoice, I signed and agreed to the invoice and paid in full on 2/23. 2 weeks later they call and want another $157 from me. Said they made mistake on the delivery charge, made another mistake on the protection plan, and made a mistake on the price of one of the tables. I would not agree to the additional charges, they came back with another price, and I did not agree to that either. I told them to cancel the order and issue a full refund. The store manager sent me a cancellation form and tried to charge me an additional $83 to cancel the order!So they won't honor the invoice and want to charge me a cancellation fee?
The salesman (Mr.Sirron) at Ashley home store in Mesquite, TX was very polite! He made sure I was comfortable with what I’ve purchased looks and price wise. I was very much satisfied with the service thanks!!
I placed an order for 2 tables on 2/23 over the phone with Mesquite store. They sent me an invoice, I signed and agreed to the invoice and paid in full on 2/23. 2 weeks later they call and want another $157 from me. Said they made mistake on the delivery charge, made another mistake on the protection plan, and made a mistake on the price of one of the tables. I would not agree to the additional charges, they came back with another price, and I did not agree to that either. I told them to cancel the order and issue a full refund. The store manager sent me a cancellation form and tried to charge me an additional $83 to cancel the order!So they won&'t honor the invoice and want to charge me a cancellation fee?
Helpful and got me the best prices.
I love the customer service here and the fancyness
Met Ofelia as soon as we walked in, told what we wanted and bought a new couch. In and out in about 20 minutes. Great service, great place!!
Ofe, always nice and friendly. Ready to inform and explain how great the furniture will be at our home.
everything in the store is nice
Great service & very friendly.
Ashley's Home Store is the store you need to shop for your furniture. They are very professional and informative. They greet you with a smile and help you in anyway they can. I loved my experience and I recommend the store in Mesquite.
Got me the best deal! Thanks to Abby at Mesquite location.
Overall very good experience. We found what we needed and we're very well taken care of. Thank you Rob
positive attitudes from the employees who help you reasonable prices with Quality merchandise. I have purchased with Ashley for years.
Came to get a bed today and Wayne and Ana were very nice and helpful. Thanks y'all are awesome!
Wayne and Ana help us and they were awesome! Very fast and friendly.
Very nice people ,truthful people ,me and husband had a great experience and they took care of us ,I know our sales guy was Sirron ,but there was another one as well, he was tall older man and he spoke Spanish, but we will be back to purchase more furniture, we felt very welcome and really apprecaited it !! Thank you so much guys .....
I recommend Ashley HomeStore, because of it great prices and quality of furniture.
It’s a very nice store to walk into,and very welcoming. All the workers are very nice and are very kind. I knew when I walked in ; this was the store to keep going to.
Great place for furniture... Ask for Carlos! He has always taken great care of our family!
the prices and beautiful selections made me feel like a kid in a candy store! and working with Justice as my salesperson was a great experience as well. way to go Ashley furniture 👏
Abby, our salesperson was great!
Abby was awesome. She worked with us for hours. She was extremely patient with our indecisiveness.
Everyone was extremely helpful and I walked away a happy customer!
Nice furniture options
Great experience with a very patient and knowledgeable sales associate named Ofelia. She helped me with all my customer service needs A-1!
Rosa was beyond helpful in getting us the financial help we needed and provided honest customer service. Everything in the store was nicely spread out, they let you view in peace as well. Will definitely be going back with Rosa at Ashley furniture.
Abby was great salesperson
Our experience has always been great; love the associates, price, and products!!!
Excellent customer service, Justin worked extremely hard at finding the pieces I needed for my home.
Great service and quality. Mario was very attentive and felt that he valued my business. Not pushy at all and very informative and knowledgeable
Every piece is beautifully made. The decor to the furniture. Stephen the manager was VERY helpful!
Great place, good people.
Stephen was great. He gave us the time to look around. He answered all our questions. Over all the staff was friendly and helpful. I love the furniture at Ashley very sturdy. I would give this store 5 out of 5.
Ashleys furniture store was as always great. Was looking to purchase an item and pick up in Florida but the store wasn't prepared at this time to do it like that. They said maybe in the near future it will be. The young man that helped me was very courteous and did what he could to help. Again thanks.
Was great the attention!
Great customer service 👍🏼🙌🏼
helpful customer service without being hounded Tony was great
Carlos is great!!!!!!
Great furniture at a great price And George the salesmen was really great
The customer service was great. I had merchandise I wasn't satisfied with and Mark helped me exchange it for a new set.Miss Devin Caballes was a GREAT sells person. She deserves a RAISE . Kenneth Woodard satisfied customer.
great selection of home furnishings. I delt with Abby at the Mesquite TX location and she was very helpful and very professional. I'm looking forward to dealing with her again in the near future.
(Translated by Google) Very nice all the somewhat expensive but good furniture (Original) Muy bonitos todos los muebles algo caros pero buenos
Mutaz Hazameh was the Mesquite, TX, Sales Associate that assisted me with my purchase. He was wonderful and knowledgeable and I appreciate his assistance. I purchased the Roleson leather (where the body touches) sectional with matching ottoman plus an end table. Evelyn assisted me with an account with no interest for a year. She was very helpful and professional as well. This is my 3rd purchase in the last ten years and I will always shop at Ashley. I always purchase the 5 year service plan. So far I have not had to use it therefore I have been able to use that credit towards my next purchase. So cool! Thank you
Very helpful and went out of her way to see we were pleased.
The quality of the furniture, the large selection, the friendly sales personnel, and the competitive pricing.
Great service, did the price match without question, friendly sales associate and quick checkout
Wife and I were shopping for for dresser and a chest, visited several stores in mesquite. At Ashley’s we were immediately greeted Ofelia Aguilar. She gave us space to look. Once we found what we wanted to buy and told her she had 5 mins to take payment and get us out. She did. Awesome job. Thank you for the great experience
They are very nice and helpful
Chloe Vinson was great! I haven’t received the furniture yet but I know we’re going to love it!
Excellent service that Alejandro did in our purchase of 100% recommended furniture. Great quality and everyone is very kind and helpful.
We had wonderful service at the store near Town East Mall in Mesquite TX. They had exactly the leather sectional we wanted for a good price.
I came to Ashley’s after having a bad experience with Home Zone. So I called before I came and spoke to Logan and he answered my questions over the phone and I told him I was on my way. I came through the door and had an encounter with Rosa and she showed me everything I was looking for and unfortunately she had to leave early so she turned me on to David and he was an awesome young man very professional and he made sure I understood all of my options and told me about the specials. He got me with Robert with Acceptance who was a very good man I like Robert got me Accepted. Lol! Then David walked me back through to show him what my wife wanted and even was patient while I FaceTimed her to show her the furniture. I just want to say thank you to them for my great experience from Tywon Young 5 Stars for sure.
Had a great experience buying my furniture. Chloe was my salesperson and was very friendly and helpful. I will ask for her for my future purchases.
Rosa was fantastic in assisting me with my selections and purchase. What a wonderful asset she is for your store.
salesman was very polite, knowledgeable and patient.
Good selection and relaxed salesman no pressure fast sale completion
Excellent customer service, Tony our salesman was very well informed and knowledge about what he was selling, will definitely be a return customer and recommend to friends and family.
Great price on exactly the piece I wanted. Salesman was very knowledgeable and ordered another piece to match. Quality was very good, exceeding my expectations. Comfortable. Thanks, Mario for a great experience.
Great selection, quality, and prices! Chloe from the Mesquite store helped me and she was wonderful! Very pleased with the my experience here and my purchase. This will definitely be my go to furniture store from now on.
Thanks to Mark, Teresa and Ana for an exceptional customer service and knowledge of customer satisfaction.
great quality and super nice customer service.
So I came in and met George amazing sales man. But had to leave due to some personal stuff. But I later came in to look for him to purchased a mattress so a young lady name ofelia at the front desk attended me I took her to the mattress that I wanted to buy she fill paperwork but I felt so rush by this lady look she was in a rush did not let me ask my question. Then when I ask Ill be coming back some other time, she grabs her stuff and leaves just like nothing ever happened . I was shook never have I had this EXPERIENCE!
Wayne was great, didn’t pressure us at all But close enough if we had a question
Quality of the service and the furniture
Great customer service! The sales person George was able to answer all my questions. Will definitely buy furniture there again.
My sister and I went in just to browse but with so much beautiful and affordable furniture, we couldn't help but purchase a new bedroom set for my niece. Abby was amazing...kind, informative, helpful but most of all she was honest with us. She didn't try to sell us on the most expensive furniture, rather something that she knew would withstand a while for a preteen. She was able to honor a coupon for a weekend sale event that we were a few days early for and has texted us twice already to keep us updated as we wait for delivery. This is our 3rd purchase at Ashley's...we definitely recommend!
So I came in and met George amazing sales man. But had to leave due to some personal stuff. But I later came in to look for him to purchased a mattress so a young lady name ofelia at the front desk attended me I took her to the mattress that I wanted to buy she fill paperwork but I felt so rush by this lady look she was in a rush did not let me ask my question. Then when I ask Ill be coming back some other time, she grabs her stuff and leaves just like nothing ever happened . I was shook never have I had this EXPERIENCE!
I had a great stress-free experience at Ashley HomeStore Mesquite. The customer service/sales was friendly and helpful. I will gladly return on a later date.
Went to Mesquite, TX store tonight- good selection- great price and value. Bought a sectional from David M- customer service was great!
staff was courteous and very knowledgeable about what we were wanting to purchase
my sells man was great go see him
Excellent customer service experience. Sir Sirron Flemming Jr. is a very knowledgeable and respectful Product Specialist. My questions were answered promptly and professionally. Once I selected my furniture it took no time at all for my order to get processed. I really appreciated that since I had my restless toddler with me. Great service and fair prices.
nice personal and attentive.
WAYNE WATSON, had the best customer service. We were able to walk out of there with our first couch for our first apartment. So happy!! He was great
Good quality and friendly service
Nice staff
Great experience. I came in and sales associate Chloe was very helpful. I found a bedroom set that I loved and it was a great deal. Very pleased with my purchase and Ashley's. I will definitely be going back.
People are nice before you purchase not after
Staff is always friendly and get me taken care of. Wayne helped me out this time, and great service as always!
Vert great experience! Salesman George made sure we where taking care of.
I had great experience shopping for furniture with Abby, she definitely listened to my wants and needs. I was able to find just what I wanted.
Greeted with a smile by Ofelia A. She guided in the direction of the store that we were requesting to see. Ofelia would check on us periodically and answered all of our questions without making us feel pressured to buy. Ultimately, we did purchase an entertainment center. We will be back for our bedroom set.
Purchased a mattress from Ashely and having to sleep on the floor because the mattress is so bad! Mattress did not seem this uncomfortable in the store! Now unfortunately I am stuck with something I spent a lot of money on that is hurting me and causing me not to sleep!
Shop the large selection available.
Changed from 1 star to 3 stars because the person I reached today said he is going to have a new bed delivered and set up and the other one picked up free of charge to make up for the mess we have been threw. If that follows through and doesnt end up being a run around like it has been with the parts I will change my review to 5* for them reconciling the issue. I will NEVER order from #ashleyfurniturehomestore in #mesquite again!!!! Around 2 months later and I'm STILL waiting on hardware that was missing to put my bed together 😡 $800 bed still sitting halfway put together after almost 2 months and the constant run around on when they will be here!!!! All I keep getting is a "I'm sorry we will get it shipped to u" every time I call or I get answering machines this is rediculous
👎👎 I will never go back due to the lack of communication
friendly staff, and great inventory.
Everything's nice but the price
(Translated by Google) Not good a bad experience (Original) No bueno una mala experiencia
Devin listened to what we were looking for and found the perfect option.
George, Isa & Jennie were awesome to work with. Will always have my business. Thank you!
The service was excellent! Kurt was very patient and kind. I will be back!
The experience was very friendly and professional.
Tienen muebles de calidad y el trato de sus empleados para sus clientes es amable
Overall a good place to shop.
Young man who assisted me was very thorough and explanatory for everything and showed me the various optiosn for me. I appreciated that. However, before I went there, I called the store and asked if they had mattresses in a Box that I could take home. The woman on the phone said yes. When I got there, the nice and helpful young man said they don't carry the mattresses in a Box there, I would have to drive another very long drive to the warehouse to pick them up. This meant nearly an hour for me to drive over there and drive back when my goal was to Return with a mattress, and I have another hour plus round trip to pick up the mattress elsewhere tonight. In short, the young man who was at the store was as helpful as he could be. But the woman on the phone should not have told me that there were boxes available for me to take home when they were not. Very upset about this.
Awesome customer service! I can't explain it. I felt bad not buying everything in there...haha! I remember everyone who helped me (and I'm very bad with names and faces!). Great great job! Thank you!
The improvement this store needs to make is to stand behind their word and advertising. They have a 90 day price match guarantee but they spin it by saying they are a franchise store and not a corporate store. I found the exact same coffee table and end table on THEIR OWN WEBSITE and they want to lose a sell of over $2600 for $65 or so because they don't want to price match, not a good business decision. I know my little $2600 is nothing to them but I was willing to buy 2 bedroom suites and a living room suite. Not now!
they have good customer service
Very positive, Steven took his time with me. He explained in terms that I understood the very first time. I was given additional ideas and options. As a retired university professor, I’d invite Steven to my class as a guest speaker to demonstrate to new teachers how to give examples, then check for understanding. He was an impressionable young man and an impressionable representative for Ashley’s. I came to browse, but as I listened to him more, I purchased about 5 rooms of furniture.
Very good experience, I’ve been here before and knew what to expect. Always good service.
THE SALESMAN JUSTIN WAS GREAT ,SHOWED THE FURNITURE THAT WE WERE LOOKING FOR AND SHOWED ME DIFERENT STYLES TO CHOOSE FROM.ALL AROUND GREAT SERVICE.
No!👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽
Everyone made this purchase relatively easy and simple. Due to difficult circumstances we were unable to get to the store but the staff were great in helping us complete our purchase over the phone.
Tony and Ophelia were great to work with. Very personable. We told them what we were looking for and they took care of us.
Quick and easy! Great service. Excited about our new bed!!
Had a great experience here today! My sales agent super nice and knowledgeable! I would recommend them to anyone!
Wayne W. was EXTREMELY helpful! He had all the answers to my questions. See WAYNE for all of your ASHLEY needs.
Great service and very knowledgeable of their product. Awesome customer service!
Ask for Abby as she works at the Mesquite store! Abby was superb by helping us find the right table for our home! Abby is not over bearing she was perfect for us.
Very fast with excellent service.
Great quality furniture at a good price
excellent customer services.
Took 40 mins to just check out. Walked in and knew exactly what I wanted. There were 6 employees standing around doing nothing. We had to come back to pay because they were short staffed as if that was my problem. So inconvenient for me. And when we came back to pay my husband wasn’t with me and he gave me his card and they wouldn’t allow me to use his card . Evan with him on the phone to approve the transaction. Never will walk into this store again . All purchases will be made online .
tried to use the extended platinum warranty that our salesman sold us 3 yrs ago....well everything I asked about being covered, that he assured us was covered, was NOT. Now I'm stuck with useless furniture that I over paid for especially when u add in the cost of the fraudulently sold warranty. I will never buy again from Ashley's and i will make sure everyone i know EVER looking for new furniture to stay clear from them. i can't believe we were lied to so the salesman could make a little more on his commission.
Only gave one star because I had to. The worst experience in my life. We were lied to by the salesman over the coverage of the warranty we purchased. He claimed every one of my concernes would be covered by the extended 'playinum' warranty. Three years later and not one thing was covered by the warranty when I tried to use it. I was lied to so the salesman could make more on his commission. And what ticks me off the most is that neither the warranty company nor Ashley's will take credit for the lies. So I purchased furniture I would NOT have bought if I had known the warranty wouldn't cover certain damages. I was lied to just so he could get more money on his check and now 3 yrs later I have damaged furniture that I cannot use. Thanks ashley and thanks Platinum warranty. The only thing that I can find to calm me is knowing karma is a total B.
Buying at Ashley was okay. It took a very, very long time, but our salesperson was nice. He was very insistent about buying the warranty for care and cleaning, so we went for it. Now, a year later we have a large stain and the couch has taken some wear. I submitted a claim to Platinum Warranty Services by phone. I had to send a minimum of 3 pictures by email, including the tag under the couch. They never responded to my email. It took me following up 3 times to get a response, when they told me they left me a voicemail. I called back and they told me my claim was denied because it was out of the 30-day window. They took no responsibility for their delay in responding to my email, because &"that&'s not their process.&"I asked to cancel and they said someone would call me in 2-3 business days. I&'m furious. I&'ll never shop Ashley again, and I&'ll be sure to discourage everyone I talk to from buying a warranty. Shame on me for thinking they&'d follow through.
i bought furniture at this place on 10/24/19 and it wont be delivered until after 11/18/19. Before you make a purchase I suggest you ask when will your furniture be delivered because they wont tell you upfront they'll wait until after you've made your purchase.
The sales person Devin was very friendly and knowledgeable of each brand and of current sales promotions. She was able to help me save over $2,200.
Very helpful ppl
Greeted at the door. Shown exactly what I came to see. No high pressure anything. Kirk was very pleasant and accommodating. I will be back for future furniture purchases.
(Translated by Google) Excellent attention (Original) Excelente atención
My experience was a pleasant one with the help of Tony, Rosa and Jamecia. Thanks to you all!🤗🤗🤗💞💞💞
Tony was great! He was nice and explained everything to us. The girls at the checkout were also kind and helpful. I love Ashley’s Furniture and would recommend to anyone looking for quality furniture!
I have been shopping here for four years still no regrets. Good quality furniture and good service.
Service was great, prices were good
Ofelia was very nice and made everything easy !
I want to say kudos for my salesperson Mario Vasquez u did an awesome job and went beyond of getting my furniture schedule for delivery Thank you so much I will see you soon to purchase other furniture again thank you.
The salesman Justice was the extremely helpful. Bought a tv stand everything went so fast!
My salesman Torey was very professional and courteous could not ask for a better experience!!!
Awesome from the minute we walked in the store. Your decorator does an excellent job to make it all attractive. Chloe, not enough words to describe her kindness and professionalism. She is more than awesome with a wonderful work ethic. We will be back and also recommend the store. All of the staff we saw were very polite.
The assistant manager Steven was very helpful. He took alots of patience will all my concerns. He knew his job.
Buying furniture made easy! It was a pleasant experience, thanks to Chloe and Tony. Chloe is very knowledgeable and has a good eye for coordinating pieces and colors. From start to finish, I was a happy customer.
the furniture is beautiful and good quality and the Sales person r really great a friend told me about Ashely furniture that's how I found out went to the one in Arlington
Great experience, help was offered when needed
Great customer service! And reasonable prices
Devia Caballes was very professional, she provided excellent options towards our purchase. Heather Killian branch Manager was very professional she assisted with Devia with our purchase as well. A excellent team effort overall. Thank you!!!
Our salesman, Mario, was very patient and knowledgeable about every product me and my mother had a question about. I have no received our purchase yet, but we were very comfortable with our customer service.
I should give a 5+ star rating for ashley furniture@ mesquite due to the huge discounts on the products, great financing option they provide, on store collections and most of all the great customer service which they provided. I have been roaming around the most popular furniture marts around DFW area including top branded furniture outlets but was not at all satisfied with the collections as well as their customer services. Ashley furniture@ mesquite had a good amount of on-store collections and was able to provide a good customer experience. Owe a good amount of thanks to Sterling Clugston, my assigned sales representative and Aaron, the sales manager who made an happy ending for my 1 month old furniture shopping. This experience made me to select Ashely @ mesquite for any of my future furniture requirements. Thanks again Sterling and Aaron. :-) :-) :-)
We had a nice sales representative, she was very friendly and knowledgeable of her job. We received a nice discount on a sectional.
George is a guy and willll back to see him again
Chloe was absolutely awesome!!! She greeted me right away understood exactly what I needed made excellent recommendations I very happy with my purchase and her helpfulness.. She saw me all the way through my sale.. Teresa was also very pleasant courteous and helpful.. I will definitely come again... Thanks ladies you made it an amazing experience..
Great service , Tony was awesome
Chloe was very helpful and knowledgeable and not pushy. Great customer service! We would go back and ask for her in the future.
Nice set-up, and friendly and knowledgeable staff
Devin was calm and collected through lots of questions. I will be back to shop with her
Economically affordable with great customer service. David at the Mesquite location was awesome!
Salesman George was the best. Helped me pick out a bed and mattress and was reasonably priced thank you
Very beautiful furniture. The prices were reasonable. Justin was the sales rep that helped me. I highly recommend him.
Rose gives really bad customer service I asked her to transfer me to her manager and she refused. Also I had order my furniture 2 weeks ago and i still have yet to get my furniture the lady in the office at Ashley told me I would be getting my couches this Saturday 9/28/2019 come to find out I will not be getting them until a few days later. This will be my last time ordering anything from this place. This is insane I had to repeat my address like 3-4 times they didn't even have the address change info I did last weekend. How does this company even run do they not believe in computers specially corporate how in the world do they keep track of things. A piece of advice RUN to Rooms to Go!
Wayne was attentive and made me feel comfortable in buying my bedroom set.
Great customer service from everyone who assisted our family with furniture - most especially, Tony (BIG SHOUT OUT) and the customer service personnel (Teresa, Ana, and Evelyn). Tony was our first contact back on 7/24/2019 when we purchased our comfy sectional. We returned for two other bedroom sets (other agents who were awesome assisted us but remain nameless as we have really bad memories!). In the end, Tony streamlined and quite efficiently scheduled them all for delivery on the same day once the furniture was available from the warehouse. Thank you for all these great selections for our new home!
Had an excellent associate George, who assisted us and explained everything from delivery to pick up. Provided all the information we needed and was very helpful.
justin roland is super awesome.
I’ve been having horrible luck with pillows and haven’t been getting the sleep I need. I finally took my problems to the professionals and a Ms. Devin helped me find the exact pillow for me. Excellent customer service
Horrible experience. Went through the process of getting their credit card. Then waited for 3 weeks for my $1200 sectional, when we received it a part of the sofa was damaged in the cushion part. They wouldn’t replace just that one piece, they are wanting the entire sectional back to exchange it and wait another 2-4 weeks for the replacement! Very frustrating experience.
I buy all my house furniture from them.
Salesman Carlos, patience with me as I made my selection purchasing a new adjustable bed. Thanks
Stephen was very helpful and didn't pressure us.
Thanks to Ashley in Mesquite for having a wonderful sales rep, Tony, who is wonderful, patient, and has excellent professional skills. He made us feel extremely comfortable and helped us choose excellent furniture from the store!
Justice was amazing helped with everything even last minute changes. I felt very happy with my choice of a new living room set.. Cant wait to show off during the holidays lol
awesome by STEPHEN Davis was helpful and got us financed
we walked into the store and we were helped and we were very well taken care of and we were out of there in 1 hour and a half and we were happy with our service
We really enjoyed salesman George he made our visit comfortable and our purchase was compared to another store and saved us more money .SATISFIED
Great experience with Ashley and my salesman Wayne Watson. Friendly and helped me with my purchase with no pressured sales.
David was extremely helpful. Very informative and attentive. Prices and quality are very good!
Mattress and get all they offer on insurance because you really get it back if you don’t use it
friendly sales people and good looking furniture
Great experience, friendly sales staff. Not pushy. I found what I wanted and was in and out so quick!
I had such a pleasant experience at Ashley Home Store in Mesquite. The customer care manager Mark and the assistant manager Stephen made sure that we were 100% satisfied with our purchase. We bought a living room set that was not quite right for our family and needed to return it for something different. Mark made sure that the exchange was possible and put us in contact with Stephen. Stephen walked the entire store with us, offering advice and sitting in different sofas with us until we were happy. I will buy from this store again and again! Thank you Ashley Home Store for the amazing customer service we received.
My experience with Ashley has been great they go Far and beyond to satisfy their customers.. I again want to thank The sales person & the entire store in Mesquite Texas for helping me make my home a great place to come home to thanks again!!!
If your ever in the store ask for CT. Great person to work with! We told him what we were looking for and our budget and he exceed expectations. AND he was not pushy, allowed us to take our time and make informed decisions. Loved the experience!
Rosa and Teresa were amazing!! Helped make my first big girl purchase easy and fun.
They were friendly. Our sales rep. Was bilingual so was able to explain things to my mom and I. They were so professional.
Quick. Friendly. EZ.
Great! Sales associate informative & friendly.
Devin was great. Nice stuff. Fair prices.
Sterling, the sales associate was helpful, professional, and not intrusive. I purchased 2 lamps which will fit into my decorating theme perfectly! Ashley Home Store is very competitive. They would appreciate your business. Ask for Sterling!
Great service and great deals!
Very polite until you buy them it seems to change
I went to this store looking for a sectional sofa. I had a badly drawn diagram of my oddly shaped new living room and a vague idea of what we were looking for. Mario V. was a wonderfully patient and helpful sales associate. He showed me all they had in the style I was looking for and helped me find a configuration that would fit in my space. He quickly made sure it could be delivered in my short timeframe as well. Quick and painless! Couldn't have asked for a better couch shopping experience. We can't wait for delivery! How do people choose a.soda with sitting on it?? The store has a wide selection to chose from, and you can sit on them to feel the fit. Ask for Mario, he's awesome!
After shopping all over town we found our dining room table and at hutch here, good quality, great design and Stephen helped us find the best price and financing. He even beat the online price, is helping us get express shipment. and got us an extended warranty. We’re really happy with our purchase. The store staff was very nice and did not pressure. Warm fresh baked cookies and coffee too!
Was in and out in 30 minutes. Great customer service!
We had a great time shopping for our new living room furniture at a great price. Stephen Davis you have new customers now.
no hassle, friendly ,and the sale was great!!
Great service...!!!
Great experience! The manager is the best at the mesquite store. My salesman and him ROCKED!!!
Ashley had the item I was in search of. Wayne was able to locate it, set up order and share info for payment and order delivery set up
Abby was so amazing and helpful! She was very knowledgeable with showing me different size options for the perfect sofa for my living room and assisted with finding the perfect financing and delivery options! I’m looking forward to having my sofa delivered right to my door.
Good service but overpriced for the quality. Got a better deal at Nebraska Furniture Mart.
Sales Rep Ms Abby Fields has excellent customer service very knowledgeable of what she does. She is so helpful and most of all Not pushing. Will definitely shop at Ashleys in the future
I never had a problem with Ashley furniture but now I do I purchase a table set at the beginning of August the lady and the sales lady said he would be here August to 14 the new cells lading meth up the sale so they card us to come back to Ashley furniture and me and my husband went so we're looking for the furniture on the for to nothing show. Sell one of the ladies that Cashier had an attitude so now I'm disappointed in Ashley furniture that I should I give him stars I don't believe in Ashley should have a star at all so for me no star but you have to put a star ordinary to post what you need to post about Ashley furniture and then I talk to a manager today 5 not to get your argument I told him left just not talk unless just take this up with the corporate office now if you got a build in front of you and you have no furniture something's wrong right so I told the man to have a blessed day and I will talk to corporate on Monday morning don't like Ashley furniture misc eat their very very unorganize
Excellent customer service! CT is the man he took great care of us and he was very knowledgeable
Excellent customer service. Well trained specialist. I WANT TO MAKE SPECIAL MENTION TO MRS. ROSA,MS ANA MS EVELIN AND MR MARK FOR TAKING CARE OF THE CUSTOMER IN SUCH A MANNER THAT MAKE US FEEL LIKE FAMILY. THANK YOU.
I went into the store today ready to make my first adult furniture purchase and C.T was so helpful! As indecisive as I am, he was very patient with me while I shopped around the store until I finally found the bedroom set that I loved. He found the best deals for me and when it was time for me to check out, Teresa was so kind and helpful in explaining to me how the delivery would work. Will definitely be back in the future!
I highly recommend Ashley Furniture, here in Mesquite, Texas. The staff are ALWAYS kind, professional and friendly.
Teresa and ofelia were AWESOME. very knowledgeable and they took their time and explained everything. I have bought 2 living room sets and 2 bedroom sets from Ashley over the years and I will never go anywhere else
Tony was amazing and was able to get everything we need.
Excelente servicio y calidad a precios competitivos. Tienen mucha variedad en estilos para todos los gustos.
Had a funny and amazing visit thanks to Justice Lear. He helped us with chosing the best bed for our bodies with an amazing price. Still owe me that cookie other than that best place to help purchase a bed.
Received great customer service from Justice Lear. Got us the best deal for our bed set and mattress. Would recommend getting him to help ya out.
We could not beat the price anywhere. We had to wait a couple weeks for the items to arrive by truck, but it was worth the wait. Don't write them off. Before you buy elsewhere I suggest you comnparison shop. I found IDENTICAL items elsewhere, specifically end tables, for 15% more. On our entire livingroom we saved $400. Delivery was on time and they set everything up and took away the packing stuff. Trouble free purchase.
Reasonable prices! Beautiful furniture all over the store.
Great selection and amazing customer service. My sales associate answered all my questions and made it easy for me to make up my mind on which furniture was best.
Thank You Devin and Gaby for making our furniture shopping easy!! And Thank You Devin for being patient while we were so indecisive!! We will definitely be coming back for further shopping!!
My sales associate Wayne was really helpful and not pushy, and the store had exactly what I needed.
The sales staff is very courteous and helpful.
Justin was awesome!
Our salesperson was extremely helpful and a joy to work with. Will be going back.
Love the guest service at this location! Jaime is an expert in the field and you can tell she takes pride in her store as well as her teammates.
Very friendly staff and reasonable prices!
I feel very annoyed with the furniture store Ashley here I explain why... I made an order and I don't know what happens with these furniture stores I have been buying things here for years but lately everything is delivered wrong or incomplete I called to cancel my order it was a frame of bed and did not bring screws to put it together where such a thing has been seen because when I knew that it would be delivered to me, I took everything out of my bedroom and waited for the new bed because now I am practically sleeping on the floor I spoke and they told me that it cannot be canceled and that yes I want the screws, they will take 7 to 10 days 😠😠 I mean, you have to wait for them to arrive or change it and do what they want when the fault is not yours but theirs, I told the woman that I wanted to talk to her supervisor supervisor and he told me that he would tell me the same thing here I am still waiting for an answer I have been waiting on line for more than 50 minutes...The supposed supervisor named ANA answered me that no matter how much I asked for her full name, she never wanted to give it to me...which is what they don't want to be reported to or because they are afraid of it, she sent me to the store where they will surely give me say I have to talk on the phone and so on until you get tired and do what they want NO more shopping in these stores NO ASHLEY stay away from this store....
Nice furniture at nice prices and nice salesmen.
Great customer service. Stephen was wonderful and very knowledgeable of items. Celeste was very professional and courteous at check out time. Definitely will be going back!
Stephen is always available in assisting with our needs. Everyone in the store is so nice and friendly. Never any issues and they always know our name when we walk in.
David the salesman greeted me promptly. Took me right to what I wanted. And had the transaction handled in 10 minutes. He even found where I had store credit from 10 years ago that I had forgotten about. Go see David at Mesquite store for some quality customer service on great products.
Good prices and courteous sales people
The sales women was very knowable. Chloe was very helpful and personable. My husband doesn't normally like to shop but this experience was enjoyable for both of us. I would recommend Chloe for your shopping experience.It will take a little longer to receive our purchase than I would like but that is the norm these days.Thanks Chloe
They have very pretty furniture but I don't like how they bomb rush you.Let people came in and look around and if they need help they will find a salesperson.
Friendly and reasonable prices
First time here. Good experience. Nice prices
The office team rocks!!!!!
My kids gave me a Father’s Day gift they got from the mesquite store and it turned up missing. I didn’t want to disappoint my children so I returned to the store to replace it. The staff was great in empathizing and in helping replace the item. Such great customer service from the entire staff, friendly, and went above the norm
customer service protection plens
salesmen and saleswomen are nice and not pushy
Homely Greetings from the employees, and the nice quality items in the store.
DON'T BUY! POOR Quality! Platinum Furniture Protection is a rip off. I spent $2300 on a sectional couch from Ashley HomeStore less than three years ago. I also bought the additional warranty. The back cushion is ripping away from the frame so I called to have it repaired the same day that I noticed the damage. When I called the warranty company they said they did not repair seams, pet damage, or structural damage. I am a widow and I live by myself. My entire house is light gray and white and it does not even get dirty, so I am certain that I did not destroy my couch; therefore, I know that either the couch is a lemon or Ashley Furniture is VERY, VERY low quality. In addition, Ashley Homestore misinforms the customers about the warranty they offer. Please do not buy this furniture but if you decide to make a purchase, don't waste your money on the warranty. You will need it for repairs in a couple of years.
Speed up financing process.
Good service great prices
The Town East Store is great. I always go with Carlos and I would recommend anyone to do the same. He is patient and very nice to work with. 5 ⭐️ In Service and Products.
Pulled alot of. Loads for them. Love doing g them
Stephen Davis was great! Helpful but not overbearing at all. Found what we needed and were finished quick and easy. Definitely recommend working with these guys.
Associates were very attentive, we had a great experience purchasing new bedroom furniture! Thank you Sterling for all your help!
Not a lot of good sales though
Unless you can get same day delivery, I would stay away from this franchise in Dallas (owned by same family / individuals). We bought $10,000 worth of furniture - they made us come in 7 times to make changes, had us wait (and still waiting) for 6 weeks. And then keep nickel and diming us every week for an extra $50/$100 for partial delivery. If we don't do partial, then while we wait for entire delivery, the warehouse will give away our furniture to other people. Overall terrible experience. Awful staff. Few people with decent customer service skills but overall pretty bad. Stay away unless you're buying something small with same day pick up. Not reliable people here.
I bought sofa and tablet they sale for me include protection plans and the table is bending and changing color i call but they treat me bad from customer services to a manager.poor customer services cheap products. Good.i got your respond message i call on your store i got the same message .call protection plan,the protection plans they return my money to your store ? Is this water damage check the picture?
Odelia Hernandez provides great support and insight into just what we were looking for. Love Ashley Home Store
Ashley has quality furniture
Nice & helpful staff. Good quality furniture & a great variety of furniture.Super good prices! Different ways of financing.
Great Customer service made the process easy. Thank you Tony, Mutaz and Evelyn for all your help.
Got everything we needed to start in our new home! Thank you Odelia Hernandez for all your help!!
Shopping for new place
Very good
Wayne Watson was outstanding. Great selection and pricing and his attentiveness, friendliness and professionalism added to a fabulous experience. Thank you Wayne and Ashley Homestore!
Memorial Day sale was great, so was the customer service. I love my new furniture.
The customer service from the sales staff and delivery men were amazing! They delivered right on time and set up my entire bedroom set SO quickly! I would highly recommend going to this store because I felt like they really cared!
Way overpriced for the quality of furniture
I had to replace my kitchen set because while my husband was ill he hired Presbyterian Christian Hospice and one of the women tried to sit on 2 of the kitchen chairs and broke all the legs off them. Another woman came in swinging her purse over her head and broke a floor lamp. Thus the new furniture. There is a lot more to this story but it isn't about the great furniture so no more from me on this long story.
I don't waunt to see this on my page
My girlfriend and i ordered our furniture from the town east location about a month ago, sales representative helped us pick what we needed. But it's been over a month and we still haven't received our furniture! Smh
Overpriced
My husband and I went in to find a headboard for a new King size be we had ordered. We were helped by Chloe Vinson. She was friendly, knew her product line and gave us space to discuss the pros and cons of our choices. I am an interior decorator and she helped me whittle down the choices so that the process of choosing what would go well with my case goods that I already had at home could be don quickly and efficiently.
Chloe was great! Between the friendly greeting at the door and the total relatability she displayed in helping my wife and I make our choice for our new bed, she wasn’t just some sales person looking to make her sale, she heard what we were looking for and worked to find exactly what we wanted! She also interacted with our son, which is always a plus in our book. Great job, and thanks, Chloe!
The employees are really helpful and they have relatively low prices
A great place for affordable furniture
Worst customer service in a furniture store I have ever experienced. We ordered our furniture over a month ago and now they are saying it will be approximately middle of June before delivery. The worst part is, when we call they speak to us like we are an inconvenience. I guess they have forgotten the other 500 or so furniture stores in DFW we could buy from.
Was helped as soon as I walked in by Rosa. She was very patient with us and it felt like she truly wanted to help us pick out the perfect frame and dresser for us. :)
Over priced
Great experience, I love the fact that I could window shop without having to be hassled by salesman the entire time. They understood that I am in the home building process and can't make any big purchases until after loan closing. Very friendly staff.
Rosa our salesperson was wonderful!!! First time in the store and she was detailed and patient. Recommend you look for her for your next purchase.
We bought a leather sectional from Ashley’s and absolutely hate it . You can’t sit on the couch without the cushions coming off can’t move or anything ... the cushion cover moves on the cushion which is ridiculous . You shouldn’t have to unzip your cushions and straighten it up all the time.. From day one we regret getting this couch .. when you spend over 3,000 dollars it should be better quality...
My shopping experience with the store was awesome. 5 star review for Devin on that. My delivery experience, however, was absolutely terrible, so I’m sorry for the store if this review goes on the store itself. The delivery showed up on time at 9am, but they forgot the slats for my bed. I explained that I needed to leave for work at 5pm, and as I travel for work, it needed to be completed before then. The drivers seemed doubtful it would happen. I placed two separate calls to the delivery department, once after this part of the delivery was completed to ask for an estimation of when it would be done. They had no estimation and just said I would get called 30 minutes prior to them showing back up. I called again at 2pm to request a delivery estimation, same answer. They said they had to wait for a driver to come back to the warehouse to come back out with the slats. If they don’t have it competed today, I’ll come back at 11pm on the last day of my trip, I won’t have a bed to sleep in, and this picture is how my room was left. I asked why a manager was not putting the slats in a truck and driving them out to me now, and again I just got a “sorry, they have to wait for a driver” response. This is completely unacceptable. I recommend their furniture, but taking care of a customer when THEY make an error on the delivery, nope. They did refund my delivery fee, but now my day is shot, my room is a mess, and I have no bed to sleep on. I’ll update IF they actually take care of it today. UPDATE: I was called at 4:55pm and told they were 20 minutes away. I explained again I had to leave at 5, and it was too late. Unfortunately, the delivery problems have ruined my experience with Ashley, and I don’t believe it’s likely I will do business with again in the future. I spent a large amount of money on my furnishings, and now I wish I went somewhere else.
Gary was great.
(Translated by Google) All have been very kind and attentive but a person in particular has taken all my recognition and admiration and was very satisfied helped me a lot his name mutaz hazameh (Original) Todos an sido muy amables y atentos pero una persona en especial se a llevado todo mi reconocimiento y admiración e quedado muy satisfecha me ayudó mucho su nombre mutaz hazameh
I love Ashley,everything in my home is Ashley ,Good Quilty last for a very long time,I recommend ,all my friends and family to Ashley HomeStore.
great unique products and always a good sale, just need more accessory sales
Rosa was amazing! She helped us find exactly what we needed while in our budget👍🏼
Everyone was helpful and nice..David and Evelyn were very nice!
Great sales staff!! They know their product and led me to exactly what I needed. No oversell job either. Delivery was set up for 9 am to 1 pm. They showed up at 9:20 am and were gone almost as fast. Way good customer service. There's a six week wait to get a couch so plan for that. It's because they make the furniture per order. You aren't receiving something that's been sitting around in a Texas warehouse for five years or better like the dump. Worth what you pay and the prices are reasonable.
The sales associate Rosa was very knowledgeable about the products and super friendly. Teresa finalized our order, she was courteous and friendly, she also made sure to review our order in case we had any questions. Ashley furniture has great customer service! Thank you Rosa, Teresa, Isa and Evelyn for providing a pleasurable shopping experience!
Me gusta como me atendieron en mi compra
Ashley Home Stotre
It was a great experience! Rosa and Kathleen were both very kind and helpful! I appreciated their patience as my husband and I had important decisions to make!!!
I came in today into Ashley HomeStore in mesquite My salesmen David Martinez is a great person ,gave me all the time I need and supported me with a lot of information .next time ask for him at the door , promise you won't regret , gave me great prices I had a great time today!!
Danylle powers and Evelyn gave great service I found a very comfortable couch
As I was told I would have 12 months to pay off my living room set.. when I almost signed the agreement i was taken to a young man that was very rude and talked way too fast only to try and rip me off by getting me to pay nearly 2,000 in three months. In that case I just might as well walk in to Rent A Center. When I tried to explain that I was told something waaaay different, he interrupts me SOO MANY TIMES stating, "I don't know what you're talking about." Really?? Ill take my business else where if i'm going to be treated different because i'm young. And please wait until the customer is out the store before you start talking behind they're backs. Rude, unprofessional and no smiles.
Ashley is a wonderful store to shop for furniture. I was treated well. My sales person Danylle was the best. If I could I would have bought the entire store. The sell went smoothly, even when Evelyn checked me out. Great place...👍🏽
Found what wanted and a good price
We have had the most horrible experience with this store and no one wants to help make it right. We ordered a bedroom set and after paying went to pick it up 45 min away to avoid a delivery fee but when we got home it was damaged and missing parts. We called and they said someone would come look at damage go ahead and put it together but we couldn't because it was missing the legs. After two weeks of it leaning on my living room wall with still no resolution. At close to 3 weeks I tell them I don't want it and I want a full refund. We never got to set it up or use it. They said we have to drive it back to the warehouse and wait a week for our refund. After we got off work we start the drive 45 min away and run into a wreck that will make us arrive 15 min after they close. We call and ask can they wait we're almost there and they say no. We have to turn around and bring the furniture home and miss work tomorrow to drive back out there. We call showroom to tell them what happened and are put on hold for 8 minutes to then be transferred to a recorded message saying it's after hours leave a message. We are extremely upset and not taken care of. This was the most awful experience and we will never do business with them again and we're telling everyone what they have done to us. Not a professional company and they give you the run around. Stay away from this furniture store.
(Translated by Google) very good place to be your purchases (Original) muy buen lugar para a ser sus compras
Love this store!
I am very pleased with the professionalism of Ofelia Aguilar. She was very courteous and paid very close attention to all the needs and wants of my husband and I. We will definitely be making any future purchases from Ashley's with her.
I am very pleased with the professionalism of Ofelia Aguilar. She was very courteous and paid very close attention to all the needs and wants of my husband and I. We will definitely be making any future purchases from Ashley&'s with her.
Danyelle is AMAZING!!!! She went above and beyond for us. Super helpful, friendly, made for a great experience! We absolutely loved her
Danylle was amazing and so helpful. Did everything she could so we could have a positive experience and get everything we needed! 5 stars for her and this Ashley store
this was my second time purchasing from ashley’s home store and it was just as great as the first. everyone’s so nice and if you tell them what you’re looking for they’ll take you straight to it! rosa and teresa were the ones who helped me!
David and Ana we're competent, very professional and fast. They explained everything to us as well as answered the question we had. I will recommend family and friends
Customer Service was awesome. I was greeted when I first walked through the door, they made sure I got everything I needed and more I appreciate everyone whom all helped me today especially MS. Ofelia and Mr. Mark Thank you 💋
Chloe was an amazing sales rep easy financing and great selection!! I love my new bed
Great service, Devin made sure that I was getting the best deal and was very patient and helpful
We were received by a salesperson who asked a few questions about our interests, likes, and budget. She really listened. Upon realizing she didn’t have anything like we were asking she consulted with a senior salesperson and they came up with an answer!
Good service and lots of choices
George was the store associate that helped my family with their purchase today. Not only was he attentive and extremely relatable he made what could be a tedious decision very easy for us. He was not overbearing nor pushy and engaged with each member of my family to ensure all of our needs were met. From the moment we stepped into the store to the moment we left this was quite possibly the best experience we have had with buying furniture.
George at the Mesquite location was friendly, knowledgeable, and helpful. He was available to answer questions while still giving my family and I room to discuss and make a decision. Very positive experience!
Super expensive 110 for a lamp suck my you know what
George was amazing. He was very patient with me and understood what I needed
NATASHA LYNCH WAS MY GREAT SALES PERSON .. SHE WAS VERY INTELLIGENT, PATIENT, PROFESSIONAL & KNOWLEDGABLE OF PRODUCTS AND SERVICES....HER AND MUTAZ WORKED MAGIC TO GET ME THE TEMPURPEDIC ADJUSTABLE BED OF MY DREAMS....ANNA PROVIDED GREAT CUSTOMER SERVICE AS WELL...I LOVE THE ENTIRE ASHLEY FAMILY...IT IS THE ONLY STORE FOR ME...BECAUSE OF THE QUALITY OF THEIR MERCHANDISE.. GO SEE NATASHA TODAY.
Wonderful experience!! Kathleen Fritz was patient when I changed my mind 3 times and made sure I knew all the options. Can’t wait to get my furniture!! Thank you Kathleen for all your help!!
Devin and Teresa were great! Thank you so much for the wonderful customer service!
Knowledgeable sales person, George.
Devin was awesome. She’s very knowledgeable and helpful. If you go in to the Mesquite store ask for her help!!!!
My husband and I had a great experience from the moment we walked into Ashley Homestore. Nelly was very courteous and professional...not to mention extremely helpful. We were shown a great selection to fit our needs and was able to find the perfect furniture for our family. If you need assistance finding furniture that works for your family, ask for Nelly!
The customer service is non existent at this location. There were several associates in the store and not one person greeted or acknowledged me or asked if I needed any assistance. Their lost I will spend my $$$ elsewhere to furnish my new home.
Love the customer service at Ashley’s. Walked out with a set of awesome couches (made to last) and a whole bed set! Our sales associate Rosa was amazing. She showed us different options and accommodated to our needs. In addition, she also informed us about the great financing options they offer with no interest and their 5 year protection plan that covers everything in our new furniture (a “no-brainer” for those who want to protect their investment). I highly recommend Ashley’s for their outstanding customer service and their quality products.
A few months ago, I visited Ashley’s in search of a new bedroom set for my apartment- my experience was great! As soon as i walked into the store I was happily greeted with some welcoming faces, in which I had the great opportunity to meet Rosa Rivera, one of the store associates. Not only was she beyond friendly, she was knowledgeable about every product of the store and was able to assist me in purchasing some good, quality furniture. My favorite part about the experience is how easy she made the process and was more than willing to go beyond her store duties to score me the best deals! I highly recommend anyone who visits to ask for her, till this day she makes sure to follow up with me to make sure that everything was satisfactory with my furniture.
Awesome customer service from Rosa Rivera very friendly employees will definitely will recommend to the public.
Great customer Service by Rosa Rivera. Very understanding, in what a customer wants or needs in their budget. Very detailed on all the extras they provide for the customer. Has extraordinary patience . I will definitely recommend this store and Rosa to everyone.
My fiancé and I had a great experience as Ashley HomeStore! George and Justice were very patient and knowledgeable and made our time in the store easy and fun.
Chloe is awesome! She was patient and explained all the features to us on bed set, mattress, and sofa. She rocks!!! Thanks for everything!
We had a great experience at the mesquite location. Cloe Vinson was the sales rep and she was extremely helpful and knowledgeable.
Came back to delete my good review quality sucks looks good dont last make you a real good deal swarmed at the door with eager creepy salesman for poor quality its magic best part is buying and waiting for a month to receive furniture that was not what you saw in the store defect city the a tech comes out to fix a branded new couch lol good job guys cant wait to drive by and remind myself why I dont shop at Ashley's anymore oh yeah get the warranty they love to take extra money to keep on top of your sale
George was great in helping me find the perfect sofa. Informative, no pressure sales tactics, and very understanding of my needs. Thank you, George!
Thank you so much Chloe for all of your help, I just love � my bells (they really take me back to my childhood). I will be back and will tell my friends about my shopping experience. Thank you again!
Chloe at the mesquite tx. Location helped us out with getting a new bed for our daughter and a new couch,loveseat, & recliner. We had a great experience and will be back for future purchases.
I tried to just poke around and check for a small table or maybe a recliner. I kinda just feel my way and sense what will work. And I asked to just look around but no way. They are too desperate for commissions. It made for a very unhappy time and when the same guy was about to ponce on me yet a 3rd time, I just did an about turn and left. I will stick to online shopping for anything over this kinda tacky sales tactics. Way too pushy!!!
Chloe Vinson was awesome, she answered all of our questions and was very helpful. Very nice experience and we will be returning to buy more furniture in the future.
The atmosphere is bland. The workers are unwelcoming and the store lighting is too dim. I buy Ashley furniture at other furniture stores but, the furniture looks cheap and unappealing at their store. Ijs...liven up the place.
Tony and George were terrific in listening to what we were looking for and offering the straight process to getting what we wanted. The service was served with a smile. We definitely recommend the great furniture and super service of this location, especially with Tony and George.
The woman that helped us was very rude. We were asking about recliners and when she showed us some that we didn't like, she just walked away from us rather than showing us anything else. I will not be going back to Ashley Furniture.
Nice furniture store
Chloe was amazing! We walked in, told her exactly what we were looking for and she immediately took us to the perfect piece of furniture! The process was very quick and easy and the store itself was very clean and welcoming!
We get so lucky to be served with the sales lady "Nelly" she is nice professional and patient with us
I could not be more happy that I got my bedroom set and couch from Ashley Furniture Mesquite. They have a good collection of nice furniture sets. My salesperson, George was unbelievably helpful and knowledgeable on all products and made getting furniture a breeze. He is a great salesman and not pushy at all and really made me feel at ease and comfortable shopping for furniture which is always stressful.
Rosa and Tony are the best! Beautiful furniture!
It was an easy and pleasant experience with Chloe Vinson. She also made my purchase enjoyable.
Bed room sets, living room sets,and dinning tables
Ofelia was the best! I walked in this location and was greet right away. Ofelia gave me time to look and followed up with me to see if I had any questions. She was well knowledgeable and informative. I didn't feel pressured, she was more concerned with what I wanted vs selling. I walked in unsure of what I actually wanted and walked out with a bedroom and living room set. Can't wait for it to be delivered.
Very Attendtive sales staff
I was very happy with everything I picked and my sales lady Mrs. Pena help me pick out some nice furniture she rocks
This store has the best furniture and variety in Town East I love their furniture and the service they provide, and the best Is pressure free for the customers Love it!!!! Recommended to anyone needing furniture
Tony, Kelly, and David from Mesquite store were great!!!
Kenneth Martin was such a great help with assisting my husband and I.. I am glad to work with him to choose our furniture. He is one of the best saleman I have ever met. Very great customer service skills. I will definitely recommend this location and saleman to others. We really love our furniture. Thanks Ken for your services!! Benito and Kisha Lopez
I got send a table that is a display and chairs are all unBalance
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0% interest for 60 Months^° – In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. 60 equal monthly payments required. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchases with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes and refers to the rental period from agreement start date to first scheduled renewal payment. On your first renewal date, lease payment amounts, taxes, and fees will apply. Lease renewal payment amount, period to ownership, and total cost vary by item selected. This is not a promotion for a specific transaction or item. Please see lease for payment amounts and rental terms. Offer will not reduce the number of payments, total amount necessary to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved
