Ashley Store | Mesquite, TX 75150

When i walked through the door, they did let me browse for a few minutes. Carlos came and greeted me. He was so nice and kind. He made my shopping so much easier. I had already picked something on line that i like and was able to get it for that price. I hope they realize what a wonderful employee that they have. Thank you Carlos for making my shopping experience pleasant

Very helpful and professional also very informative and pleasant

Very enjoyable experience. There was no pressure from sales staff & so many options to choose from. This was my 3rd time buying from them & I won’t hesitate to go back.

Very bad customer service.They never one to solve your problems in store always try to refer you to call corporate and corporate is worse.They say no refunds even if the items they brought were not the ones you ordered.The worse deliver and assembly team.They didn’t bring me what I ordered and when I asked them to come and fix it.They were a no show multiple times.This a very bad business I highly advise you take your money else where like Nebraska Furniture.DO NOT BUY FROM ASHLEYS.

I loved how easy and quick the whole process was. I want to praise my salesman Mr. Brandon Ramsey because of how patient he was answering all of my questions and going back and forth of me deciding between couches. Not once did I feel rushed or pressured to buy. If you see my history of reviews I didn’t have a great experience with another furniture store, but I 100% recommend this location, just make sure to ask for Brandon to have a smooth process.

Steven was very knowledgeable of the merchandise. He pointed out the pros and cons of each sofa that I was interested in. I would definitely recommend him to family and friends to do business with.

(Translated by Google) The seller's kindness was excellent, so I don't feel satisfied paying $400 shipping dollars for a large purchase. (Original) La amabilidad del vendedor fue excelente en lo que no me siento satisfecho en pagar 400$ dólares de envío haciendo una compra grande

Overall experience was good. Our sales person Joe went over and beyond.

Good prices and lots of selections on furniture. I would highly recommend.

Horrible service. Scheduled delivery for today and turns out my “fulfillment” wasn’t routed. I was refunded my delivery charge and now having to pick up all the way in forth worth. I’ll never purchase from Ashley’s again. Their customer service is horrible. Products are of very cheap quality spending almost 2k you’d expect a great quality product but that’s a big NO. Don’t waste your time at the mesquite location take your service to Nebraska furniture mart honestly.

I had a sofa that was out of warranty and I needed a recline switch. They were able to help me find the part and order it. They were very helpful and professional.

Profesional and in and out in no time Carlos was Awesome and very helpful.

Horrible experience. I will never patronize this particular store, ever again. I purchased 3 full bedroom sets, with matreses and box springs. I paid cash for all 3. The 1st one went well. The 2nd two together has been a complete nightmare. The sales person received the sales and went M.I.A., . Without notifying me of short pieces of furniture, they delivered to my home and I returned the entire order. The contacted me later and said everything was available and they will deliver again. The day before delivery I received a call saying, a piece of furniture is still unavailable. Being tired of the mess, I instructed them to bring my purchases. Customer appreciation and service was horrible.

Wonderful customer service.David was a gentleman and helped us with my purchases!!

Great

Never received our furniture been sleeping on the floor for 3 weeks no response at all filed 3 complaints via the BBB !!! Do not shop here.

The staff was understanding and very well knowledge, great experience

In the store everything was fine, but upon delivery they did not have the common sense to send the two purchases we made on the same day at the same time and they only sent the mattress without the foundation and nothing about the bedroom.

Great customer service!

Rosa was very helpful and we intend to deal with her again if we purchase other items.

(Translated by Google) Very Professional, Mr. Carlos, thank you very much for your attention and fantastic information about the merchandise we were looking for...very "satisfied" (Original) Muy Profesional el sr.Carlos muchas gracias por su atención y fantástico información sobre la mercancía que buscabamos..muy "satisfechos"

My experience was great my sales rep Brittany Hoffman was absolutely awesome she gave us a chance to tour the store found me and help me tremendously with what I came in for so glad I chose Ashley Furniture as my store for furniture!!! Loved the experience!!!

Joe Nerio was awesome. He took the time to explain the difference between each mattress I tried out. Very thorough and attentive!

Rosa Rivera was an outstanding representative of this Ashley store.

Brittany was very nice to work with. Knowledgeable and friendly. It was nice to negotiate and not have to get a managers approval.

Service was great and staff was well knowledgeable and helpful!!

I walked in and instantly greeted by Rosa a sal associate. I was looking for a particular bed. Rosa took her time showing me different styles of mattresses and frames. I didn’t feel rushed and she gave me time to look around before I decided. I did get what I was looking for and it was a very laid back experience. Thank you Rosa.

Had a great experience! My husband and I were greeted at the door, everyone was friendly. Michael B helped with our purchases, he was very helpful and answered all our questions. Micheal greatly appreciated!

Very friendly and helpful..Was able to purchase online price.

If I could give zero stars I would. My mom purchased a chair in 2020 and bought the warranty. The chair broke November of 2023. It is now September of 2024 and we cannot get a resolution to the chair. Ashley NEVER registered the warranty but took her money. Now we are going between Ashley and the warranty company because Ashley does not want to take responsibility for their mistake. DO NOT buy anything from especially a warranty. Your reply gets me nowhere. It is the same people I have been calling to resolve this problem!!!

I appreciate their Professionalism and friendliness in wanting to provide excellent customer service.

Walked in looking for a bed mattress and frame and only 1 male rep approached me and did not provide any assistance...did not seem like he wanted to help me at all , walked around in hopes someone else could help me with beds and nothing... one male rep stared at me from the corner ...the other one was on his phone ...I felt so invisible.......I waited by the front to see if somebody would notice and they did look at me and went back to their cellphones...... such a low vibrational representation. I walked out and walked down next door at Home zone I received the best service and I bought my bed set there.... Home zone cared to help me.

The staff was awesome.

The young lady was so great! She was knowledgeable of all Ashley’s products offered (ie protection plans, delivery options). We very much appreciated Ms. Shamelle Smith! We will be back to shop with you again. Cnt wait to our sectional arrives. I would say if you can already get approved via Ashley’s site it makes the process so much easier, plus we knew what sectional we wanted. My husband and I were in the store 15-20 mins. Again, thank you Ms. Smith! We purchased the Stupendous 3 piece sectional.

Good selection of merchandise. Brittany was very helpful. I would definitely recommend her.Also she was helpful but didn't pressure you an would answer any questions

Everyone there was super nice. I will be back when I need more furniture

What a great experience shopping yesterday! Michael was so nice and very helpful. He helped me find exactly what was looking for!

I had a great experience with Ashley Furniture in Town East of Mesquite. Instantly greeted coming in the door, this young lady named Mackenzie “Kenzie” was so friendly and helpful in just letting me search the entire store for the items I had in mind. I must have bothered that beautiful young lady about 7 or 8 times in my hour-and-a-half search of the entire store. Each time Mackenzie was so happy to assist me and answer my many questions, yet never being pushy or directing me to the store items she is probably supposed to feature. I did not buy that very day, and slept on it overnight. But that same afternoon I initially went there, Mackenzie gave me her contact information, which upon thinking of more questions I should have asked while there, I was able to text Mackenzie all my extra questions, and her responses were lightening fast and correct. I was then able to make a fully informed decision. The very next day I went there again in the morning and was so thankful that Mackenzie was able to help me again. I ended up buying a recliner sofa and chair and dining room set for a really nice price, all thanks to Mackenzie. I couldn’t have dreamed of a better and more pressure-free experience. Mackenzie was so knowledgeable, friendly and engaging, I can only wish every shopping situation I have with a sales associate in the future is like Mackenzie’s. This young lady knows how it can and should be done when interacting with customers. She has unlimited potential that should be groomed for higher-level responsibilities. Best experience I’ve had. It makes me want to go shopping there again. Way to go Mackenzie!

Elizabeth was an excellent saleswoman whose product knowledge was only surpassed by her demeanor, friendliness & courtesy. She made us feel welcomed from the moment we entered the store. We will definitely tell others we know, if they need furniture, head on to Ashley’s in Mesquite TX. It took a while to actually get our furniture because we changed from the couch to a loveseat which I’m glad that we did because a couch wouldn’t have fit in our living room space. The delivery guys were professional and very knowledgeable and showed me how to hook it all together. They did a great job. Thank y’all for all your hard work.

Britney was very helpful and took time to assist us in our purchase.

Loved working with Daviance. Extremely professional and courteous. Loved my experience!😊

Joe was very kind and helpful. Was a pleasant shopping there was no pressure.

David your salesman greeted me with a smile and a proper greeting. He was very helpful in assisting me with my purchase. I will be back for any additional furniture items needed. Thanks David!

Great sales person. I knew what I wanted and no pressure to look at more expensive items. Found what I wanted and delivery expected in a couple days.

Was greeted time I entered the store and my salesperson was very polite and professional. He was helpful but not pushy. I had an excellent experience.

CT is amazing

Joe was great in helping us select a queen size bed.

Customer Service was great and fast

My experience was very good. Victoria was delightful to work with. She’s a very up beat person. The best kind of sales person to work with. Your lucky to have a sales person like her. Her manager was also delightful to work with. I had a great experience and would recommend Ashley’s to my family and friends.

Great costumer service! I am looking forward for my new furniture.

Elizabeth was patient and completely AWESOME. Gove that woman a raise!!!!!

Great store! I will be back

We found a matching piece we needed at the right price. Purchase was made easy.

The salesman was so helpful He made me want to buy more He believe in Ashley quality and value for your money I do also but unfortunately I have already brought furniture for my entire home but I did buy a sectional at Ashley's and I'm totally satisfied with it. BUY Ashley's you won't be disappointed.

Stephen eas very helpful with the purchase of a new dinette set. He was curious and we were in and out quickly.

WORST EXPERIENCE EVER!!! I will never buy from Ashley’s again. It has been nothing but lies, miscommunication and frustration. I bought a mattress and bed frame. The date the salesman told me for the mattress delivery was inaccurate. He said they would remove my old mattress. They didn’t! I had to call the store to get it scheduled for removal. The bed frame was scheduled for delivery on 8-9 according to the automated text I received. Then I get a call 2 days ago on 7/23 telling me it would be delivered today, 7/25. I asked for the timeframe and she said someone would call me the next day. That never happened. I scrambled to get rid of my current bed frame to make room for the new one. I called in to Ashley customer service this morning to get a timeframe. I was told the delivery wasn’t scheduled until 8/9. The rep told me the items would be in on 8/6 and delivered on 8/9. So now I have my mattress and box springs on the floor until then. Do I asked to speak to a supv. The person from the escalation team then proceeds to tell me the bed won’t arrive in the warehouse until 8/9 with delivery on 8/13. So within 20 minutes the dates mysteriously changed. I asked her why I have a text message stating a delivery date of 8/9. She said that’s just an estimate. WHAT??? It doesn’t say estimate. It says delivery date. As I said, it’s been one big colossal failure on Ashley’s part. I’m seriously considering cancelling my order and going somewhere else. I asked for the number to Ashley’s corporate office to file a complaint. I was given the number to the recruiting team. They gave me corporates number. I spoke to a receptionist who said I needed to speak to customer service for the local store. I told her I’ve done that. She said she would transfer me to consumer affairs. But guess what…. She transferred me to the parts department!!! That lady was rude and made no attempt to route me to the right department. She just said she couldn’t help me. As I said, it’s one big cluster!! Read the reviews before you buy from this company!!! * Sabrina is one of the mgrs at the mesquite store and she has been as helpful as she can be.

Good experience shopping at Ashley's. Our salesman, Michael was the perfect blend of helpful information and giving us space.

Friendly service

ELIZABETH is a beast!!! She was so helpful and relatable! Helped me find the perfect sofa for my space! I love that she didn’t discouraged with my “no’s”. I can’t wait to relax on my new sofa!

Excellent customer service

Allison was amazing customer service.

Stephen was very helpful.

I ordered two things and some how it’s too hard to deliver my items to my house… I’ve paid too much money for the delivery to be an issue. I will not be coming here anymore. I’ll take my business elsewhere.

Had a very bad experience today with my delivery. I’ve waited almost a month for my furniture to be completed which I understand. The day comes and one of the drivers had a very bad attitude when asked to move my furniture more to the center. Goes outside and yells at his partner to come back inside and help him (caught on camera). Felt very uncomfortable with the situation. Keep in mind I am pregnant. Didn’t finish the job because didn’t have a drill and said I need to contact a technician from Ashley. Did not give me any details and didn’t even put it in the notes. Now I’m in a stressful situation after waiting so long and having to deal with his attitude!! Someone needs to contact this guy and ask him what my furniture needs!!

Ashley's once again came in on customer service above & beyond. Courteous, professional, knowledgeable and respectful. But the Delivery service totally dropped the ball and left us deprived of our new purchase. I was considering purchasing the matching set but because of the poor delivery service I chose Not. Ashleys Furniture gets 15 out of 10. I recommend the Mesquite Store.

Great experience! Quick & friendly w. out being annoying. Jordan K. is the guy to go to if you need anything. He’ll take care of you. Thank you Jordan!

The people are very helpful and very

Service was excellent

CT was really helpful and didn’t breath down our neck like some of the other sales men at other stores we visited.

Always a positive experience at Ashley. Elizabeth is great and provided excellent assistance.

Steven did a great job helping us with our purchase. He was pleasant and knowledgeable.

Allison Ray was very polite & professional. She gets 5+ stars.

Jordan was amazing. He was very professional and patient.

I bought a table with 4 bar stools and only received 3 stools. I called the customer service line and told them about this and it’s been over a month and still haven’t gotten my stool. Their customer service is a joke. I highly recommend taking your money somewhere else.

Don’t shop here unless you are okay with being lied to by the managers. My experience with this company has been the worst I’ve had to experience, so much so that this is the first time in my life I have had to leave a review to a place. A negative one at that. 2 weeks ago I came to buy furniture here, I had a CONFIRMED delivery on the following Saturday. They decided to act as if my order was never scheduled for delivery THE DAY OF. I asked them to cancel it and they assured me it was cancelled. The next day I got messages reminding me to schedule delivery. I called the store to ask why my order wasn’t cancelled, they told me they sent the request to corporate and I had to wait till the next day which was on Monday. On Monday I received another delivery message but decided to give them the benefit of the doubt. Today, now THREE days later, I went on the online chat and the rep notifies me that the order was still not cancelled and that the refund had not yet been processed. It was 7/8 AM and he asked me to wait because his supervisor was not “in” yet. He closed the chat on me while I was typing. I get a hold of another online rep and she tells me the same. I call the customer care line and finally get a hold of someone who cancels my order. I called the Mesquite store just now to speak to the manager and she sends someone to tell me she is busy with another customer and to leave a message. As if my time has not already been wasted and disrespected enough. She finally answers and lies to me about how my order was cancelled by them on Monday. I was lied to by my sales rep, the assistant manager, one of the managers, and the online chat reps. It does not take 4 days, several calls, several chat conversations, and several cancellation requests to get my money back. If they had delivered my items when they were supposed to or at the very least notify their customer in advance that the delivery was being delayed we wouldn’t have had this issue. Mind you they kept telling me they needed a supervisor to cancel my order… the person that finally canceled it wasn’t even a supervisor.

Great service and great communication

I originally went to Ashley Furniture because their website said they offered a 5% military discount, which this store refused to honor. After purchasing a couch, the headache began with their delivery system. My delivery was scheduled and then cancelled three times over a three week period. Each time, the cancellation occurred hours before the couch was supposed to be delivered and each time I had taken off of work to receive the delivery. I eventually got the couch almost a month after I purchased it. I am happy with the couch, but because of the delivery, which I paid $120 for, I would be discouraged to shop here again.

Very knowledgeable, and quick!

The sales persons, Victoria and Micheal, allowed me to change my mind after sitting on different furniture minutes before paying and scheduled delivery for the following week. The customer service was excellent. I gave a 4 because everyone needs room for improvement.

Ashley’s furniture rocks.

Great service, Carlos Alvarado is a great sales rep he is not pushy answers every question honestly. Definitely going back.

Ashley Store, Mesquite, Tx Hospitality lacked while entering two sets of double glass doors with a wheelchair. The salesperson did nothing to assist. I almost turned around and left. Disable Persons Matter! Moving on to the experience and knowledge of the salesperson Brandon. You can not ask for anyone better. His expertise is mattresses. Hands down. Sonya M. Actual customer June 22nd, 2024

(Translated by Google) It is appreciated that they have bilingual staff and they explain everything clearly to us (Original) Se agradece que tengan personal bilingue y nos explican todo claramente

The Assistant Manager, KoCoa was very professional,kind and patient.

Steven was awesome and helped me get my couch ordered over the phone!

We had a fantastic experience today at Ashley! The staff were kind, patient, knowledgeable, and very helpful. They helped us to shop within our budget and never once did we feel pressured or anything like that. We highly recommend the Mesquite Ashley Home Store!

CT my man. Thank you!

All my questions were answered.. And the service was great... I was really indecisive and the sales people on the floor were very much so patient with me and went through all the recliner chairs in the whole store with me.. They were very thorough with all my questions It was a good experience

Joe was great to work with. got exactly what I wanted with no pressure

Delivery people left lot of nails on the road and hit the walls while Delivered

Best friendly place in town lots of options and have really great amazing price on everything. They gave me a amazing discount. I definitely highly recommend them to anyone who is looking for beautiful furniture.

Our shopping experience at Ashley furniture was exception. Allison Rae did an excellent job and provided options, details and exemplary customer service.

I enjoyed my visit today at Ashley and the Associate Elizabeth was so friendly and personable need more like her

We were greeted by Jose at the door with a friendly smile.We talked a little about what we were looking for and what I found online. Jose was very patient never tried to rush us and found us a great sofa and recliner. I give Jose 5 stars for the service we received. We didn't give the store 5 stars it definitely needs updating and the floors were nasty and it wasn't from the rain. I would definitely go back the service was great.

Had a wonderful experience at this store and Eric Wilcox was beyond helpful to my particular taste! Will definitely be back when we are ready for our next room!

McKenzie was friendly and professional. It was a pleasure shopping with her!

Awesome shopping and buying experience, Stephen Davis was wonderful and knowledgeable.

(Translated by Google) It was very easy and the salesperson helped me with all my questions. (Original) Fue muy fácil y su vendedora me ayudó en todas mis preguntas

It was fun and easy can't wait to go back

Outstanding customer service from Stephen. He didn’t pressure us with anything and even helped get the product discounted.

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Everything went smoothly. Carlos was great. Definitely be back 🙂

Ms Rosa R was awesome. I would definitely look for her on my next purchase. No greetings from anyone in the store.

Great service. They allowed us to look on our own and ask questions as needed. There was no hovering!

Elizabeth was great in helping me buy the chest of drawers for my son.

So far it's a good experience. Jordan was professional and didn't hoover, but stayed close. So when we made our selection, he was ready and helpful. Gave good information We loved the love seat recliners we purchased.

Super friendly location Very helpful Easy to order and schedule delivery!

They was very helpful an sweet an outgoing I highly recommend

Outstanding customer service. I came in and Steven helped me with placing my order. He gave me all the information I needed. Another Associate had previously attended to when and he made sure they also got their credit. Steven is Amazing! I will come in again because of his exceptional customer service

Great customer service!

Joe was a fabulous salesperson. Patient and understanding of what we were looking for. You should hire more people like Joe.

Best store to come get furniture from highly recommended

I enjoyed being helped by CT at the Mesquite store. He was not pushy, let me shop. I called him when I found my purchase to buy. He is so down to earth and so pleasant helping me. I will definitely come back when needing any help purchasing things for my home !!⭐️⭐️⭐️⭐️⭐️

Salespeople are professional and eager to assist customers. Thank you for your helpfulness.

Rosa at Ashley Furniture is great!!! She was helpful and very patient with us. I also appreciated her decorating advice.

Am waiting for the call back!!!!!

We received great customer service from Victoria, our sales associate, and from the delivery guys. We purchased a children's night stand and dresser with mirror. We paid for delivery only and no assembly. The last thing we assembled was the mirror and we were surprised it passed QA inspection; hence the three stars. The supporting boards behind the mirror were stapled carelessly and part of them are visible and they are not supposed to be seen. We should have complained, but we did not want to deal with the headache.

Outstanding customer service provided by both the sales representative and the store manager. From the moment I walked in, I was greeted with a warm and welcoming atmosphere that made me feel right at home. The sales representative was incredibly knowledgeable and attentive. What truly set this shopping experience apart was the personalized assistance I received in special ordering items for delivery. The item I had initially come for was not available in the store, but that didn't stop the team from going above and beyond to ensure I could still get what I wanted. The sales rep worked closely with me to place a special order, explaining the process clearly and providing me with all the necessary information. The manager's proactive approach and dedication to customer satisfaction were evident throughout my interaction with him. It was reassuring to see that such a high level of care and commitment was present at every level of the store's staff. Whether you're looking for quality furniture or a shopping experience that puts your needs first, Ashley Homestore is the place to go!

Nice prices. Friendly staff. We purchased a living room sectional. Delivery takes 4 days so I’m hoping it’s as nice in my house as in the store!

Charles Thomas, was a nice guy

Brandon was really helpful, very nice, I definitely will be back, and will let my friends know about Ashley Furniture friendly store in Mesquite!!!

Victoria was very helpful and friendly!

Great furniture store and the staff was very helpful getting me a good deal and saving some $$$!

DO NOT BUY ANYTHING FROM THIS CORPORATE STORE!!!! They have a ZERO return policy. I bought a sectional had it delivered and figured out it will not fit in the room without being in the middle of the room. Delivery men set up and hauled butt off to the next stop. I go to the store 2 hrs after delivery and ask for an exchange or store credit. I was told sorry we don't do that call this 800 number. Corporate customer service said sorry we don't take back furniture. So I just spent $2000 on furniture that won't fit in my living room and the company literally does not care. Go to NEBRASKA FURNITURE MART instead as they sell the exact same Ashley furniture FOR LESS MONEY and they have a 30 DAY RETURN POLICY FOR ANY REASON!!!

Rosa the sales lady was great Took her time with us....was polite n knowledgeable

Sofa was quality, communication on delivery was weak. We bought a floor sofa set from the Mesquite location which was contracted to be delivered 3 days after purchase with a 24-48 hr call for time window notification. Bottom line our delivery date was changed to 14 days after purchase without communicating to us and Ashley phones rolled to a recording communicating the original delivery date but no time window when I called. It was after a trip to the store a manager changed the date to 5 days after purchase and found no documented explanations for the date change. Beyond communication issues the actual delivery was done without issues and professionally. .

Stephen was very helpful and took care of us right away and it was done all over the phone! We had our mattress delivered the very next day and it’s perfect! Thank you Ashley Furniture and Stephen!

They will definitely take your money, but will NOT address any issues you have. I purchased a BR set and the delivery was all messed up. I contacted the store to see what the issues were and when all of the pieces would be delivered and they did NOT respond. When the chest finally came it had a screw sticking out/not in place that caused one of the drawers not to close and another drawer had a screw missing. The company says once you buy it you have to keep it even if it is defective or damaged. Don't buy Ashley, but if you do don't let them leave it until you check EVERYTHING from top to bottom. Screws, drawers, scratches, etc. The delivery people will take pics but the damage is often on the inside where they don't take pics!!!

Very friendly, knowledgeable & patient.

Really helpful customer service.Allison and manager Alex were able to help me find a financing plan in my budget. I left happy with my purchase (:

Nice furniture but the store has leaks and looks dilapidated.

Furniture was delivered damaged and getting them to stand by their 72 hours claims process is almost impossible. They only delivered 2 of my 3 pieces of furniture and had to open a ticket to “find” the missing piece. It’s been a week with no update. Impossible to speak to an actual person and when you do they just send you to create an online claim and can offer no help. I will never again purchase from Ashley.

Brandon was very helpful. He gave us many options. And very happy with our purchase

Our Salesman, Brandon Wilcox was very attentive to our wants, our specific expectations, and mainly our budget! He did a great job and made the experience very simple!! He deserves a raise!! Well done!

Walked in there just to look and got educated on the importance of having a good mattress and we ended up purchasing a mattress and felt amazing after making that purchase!! Looking forward to finally getting some great rest!! Thank you to our sales guy Joe Nerio 🙌🏽

I didn’t get the guys name, I had a delivery today for my furniture and their was a tornado warning! storm was Horrible and they managed to put all my furniture in my house and put together ! Outstanding!! My couch is beautiful! Thank y’all!

Anabel was the biggest help ever and very kind, made it fast and easy 10/10

Very nice and very helpful employee Joe

I had a great experience as a first-time shopper. My best GF & I were immediately greeted [not bombarded] by your SME sales professional, Mr. Stephen D., who was very knowledgeable of the company furnishings. Because I knew exactly what I wanted, it was easier for him to assist. I was very satisfied 😌 with my purchase! Q/HB/FB/SR for an adjustable bed frame. I will shop again at Ashley in Mesquite. Thank you Stephen for your time, expertise and friendliness! May you have continued success at AHS

My visit today with CoCo was great She was very patient with me and helpful with my decision I made

Great customer service

UPDATE: WOULD GIVE 0 STARS IF POSSIBLE. I was told IN STORE I would be able to change my lease and lengthen it and make my payments a little more reasonable once the lease goes through. I contacted the lease company and asked them to extend it and they told me the store should not have said that because they don’t do lease extensions. HUH SO FUNNY, I ONLY agreed to the loan because I was under the impression I’d be able to make the payments a bit more within my budget. MISINFORMED, LIED TOO, JOKES UPON JOKES. I ain’t even mad about about the delivery debacle, IM PISSED I was LIED TOO in store and given the run around. And to top it all off, the jokester lease chat employee couldn’t spell to save their life, and wanted to be funny and send me screenshots of him repeating our chat as if I didn’t see it or acknowledge it. EDUCATE THE EMPLOYEES TO NOT SCREW OVER PEOPLE AND THEIR MONEY. NOT BUYING FROM AN ASHLEY STORE AGAIN. Respectfully. I just wanna start by saying that the sales lady who helped me was very kind and did her job well, thus the extra star. Although I did have some small issues with seeing certain bed frames for a lot cheaper online but was not shown those ones, I was shown the more expensive ones instead. My issue isn’t with that, it’s with the delivery process. I was told and shown the entirety of the bed set up would be delivered april 24th, but the delivery order summary only showed a portion of the bed getting delivered with no follow up as to where the other components were. I contacted customer service and the jist of what I was getting was my bed was delayed and should HOPEFULLY be ready by the end of the week. Why wouldn’t the whole bed be delivered together?? That means I have to take off multiple days from work and not everyone’s job is lenient. Now I had to cancel the delivery and push it back and now I’m stuck sleeping on my couch. It would’ve been nice to know earlier or receive an email about the delay. I respectfully don’t think I’ll purchase anything else from Ashley.

Ashley was very professional and handling our banking needs efficiently and courteously. She was knowledgeable, pleasant and thorough during our transaction.

Their product is okay. I like my bed and mattress. Pretty decent prices. Customer service is lacking at this location.

It was a great experience! B was very helpful!

Went online and found what we wanted and Matt was happy to help us complete our transaction. A delight to work with!

Went here to purchase living room set. Saw what we liked online Anabell was so helpful getting us to the exact one we were looking at. The honored the online price and threw in a 3 year protection plan at no extra fee. The experience was great. Thank you Anabell and the Ashley Manager.

The staff really gave a good customer service 👏

I visit the Ashley Home store today located in Mesquite Texas. I purchase a lovely love-seat and sofa recliner with the help of Steven with his insight and knowledge and patience. Steven even helped me pick out a beautiful rug that will compliment my recent purchase.He went over and above to give me excellent customer service. I give 5 stars 🌟 across the board ✨️ Professionalism, knowledgeable , friendly, service and patience.

Went to just browse and it was like walking into a car lot . we had FOUR different people come up to us and it was very smothering. Let people shop in peace . If they have questions they will come to you. That experience alone made us walk out

Very helpful and very professional very satisfied thank you

What a terrible experience, after 3 weeks of getting emails that my order was on the way, and cancelling my order, I call today and now they tell me my table has been discontinued!! when I call customer service the Supervisor is pretty much telling me "what do you want me to do"! such horrible customer service, and the one item I received was damaged. now I am on the phone trying to get a replacement but these people do not own up to their terrible service and make you feel like you're being unreasonablefor even asking them to make it good.

The staff and mainly Mr. Charles Thomas are very professional and handled my request with ease. I will definitely shop here again!

It was a great experience shopping for my new sofa. Carlos A was great!

Excellent service.

Wonderful young lady helped with my purchase. It was easy and didn’t take a lot of time to get all signed and scheduled for delivery. Everyone was nice and helpful. Great place to shop. Thanks

Stephen was Awesome! The process didn't take long at all and everything was explained in detail. I love the customer service at this location. They allow you to shop with stalking you! 😁

Sales person on the phone was very helpful, saved me on delivery fees, good service

Great service ...would recommend ashley Furniture

Awesome experience with a great salesman who was not pushy with us. Great customer service.

The gentleman that help me C.T. was a awesome person to help with what I needed I wish more people had his customer service skills.

Terrible hr

Elizabeth was kind and helpful

It was great.I had bought many other pieces of furniture at Ashley over the years.still have it all .Still looks great.Today I bought a recliner. Very comfy. Looks like a reg chair. But it rocks and reclines. Love it.Just what I wanted. Carlos was most helpful. Very nice.thanks Carlos 😊

The process of purchasing with extended finance was seamless and the time spent in the store was minimal. However, I didn’t feel like the interaction was personal but more transactional. I don’t even know what my sales rep’s name and she was very temperamental (not open to receive) nor was I addressed as Mrs. Name. The communication was more like hey you (out-loud) from across the room for the entire store to hear my dealings. I did not like that and when I tried to express my dismay to the Assistant Manager all he could say was “I don’t understand” - he wasn’t engaging so I see why the sales rep conducted herself as she did. Her behavior was a reflection of management. No “quality” customer care. I was dealt with and not serviced. I never write reviews because I don’t find joy in speaking badly but the experience left me thinking I will never shop here again. I’m giving it 4 Stars because customer service isn’t easy. The store had great offerings and they were willing to price match online prices. The financing was made easy and I’m certain my sales rep was going above and beyond for me but needs to improve upon being discretionary and show some tact.

The service was spot on. It was fast and quick. No complaints I will be coming back for sure when I am ready to buy my next furniture upgrade

Very Nice, helpful and courteous service

Stephen D. was VERY HELPFUL!!! Especially, to a customer who is not very computer savvy.

Rosa Rivera helped our family with our purchase. She made the experience easy and worthwhile. We really appreciate her assistance and it was a pleasure meeting her. We Love Ashley's Furniture Store!!

Jordan was a Very nice and Professional young man who helped us with our purchase of a sofa. Answered all questions and concerns, I would go back to Ashley for future furniture needs!

Excellent attention

Thanks 😊 for a great shopping experience

I really appreciate the large selection and no-pressure atmosphere. I guess we looked twice at everything before making our choice. We were assisted by Stephen, who understood how to lay back just enough to not be on top of us, but was well placed to answer all our questions. A really good experience. We give top marks across the board.

Steven was great didn't follow us to close just close enough. Personalized service How we wanted. We had time to find just what we wanted and Steve took care of the rest. Once we chose what we wanted it was 15 minutes and we were out of the store.

Chill sales people- they may keep an eye on you in case you need them, but not following you around like a puppy. When it’s time to order, thorough process and follow through to delivery! Great delivery tracking app and delivery folks too!

Fantastic customer service! Jordan never pushed us, let us look and discuss however long we liked. He quickly responded to any questions we had and got us out the door efficiently with our new furniture at unbeatable prices. Thanks Jordan!!

My experience was fantastic. Stephen was my sales associate. He assisted me right away. I had everything I wanted in my cart on the Flipp app which is a must have app. I showed Stephen what I wanted. He showed me my selections and was even able to do a pre qualifying finance application which I was approved. We got all of this done on my lunch hour which left me with 15 min to grab a bite and get back to work on TIME!!! Thank you Stephen!!!

Good help in service.

Great customer service she was very nice (Coco) I love my couch

Vicky was very helpful, as well as the store manager Alex in helping us select our new sectional!

Great service and great patience

Rosa was very helpful in my quest to find the perfect side table. Took me through the whole store looking in the dark wood pieces. . Found what I wanted, did the paperwork! Scheduled delivery! Easy Peasy! Pleasant experience.

Great experience. Victoria B had me in and out. She showed me things similar to what I was looking for. Price matched for me and made this experience very easy. Got my delivery and set up date on the day I wanted. Overall, amazing! Thanks so much

We had a good experience with our sales rep, Steve. We were in and out of the store within 30 mins. Steve was attentive, listened, and completed our order and signed us up for delivery all within that timeframe.

Had a great experience with salesperson Jordan while trying to choose a nice recliner. He made the process easy and quick. Was there about 30 minutes from start to finish. Delivery the next day. Stress free lovely experience.

Had a perfectly smooth purchase today! Shelly promptly greeted us at the door, asked what we were looking for and set us in the right direction, kept an eye on us and answered any and all of our questions. Shelly was a great! So helpful! And I’d definitely return to shop here again!

Stephen was great to work with and helped get what I wanted

I had a wonderful and pleasant experience last night. I have been looking online for the last couple of months, trying to decide what will match in my room. Want to say thanks to Cedric for helping me with my purchase.

Had a great experience. Carlos made it easy for us. I highly recommend to go check out these place. You have nothing to lose .

Shameless was very helpful! My husband and I were able to look around the store with her assistance in directing us where we needed to go to locate the pieces we were interested in purchasing.

Sales person Elizabeth was excellent and so patient with us. She helped us measure adding furniture pieces, subtracting pieces.

The store person helping us was extremely helpful and knowledgeable about the items that we wanted to purchase. I would definitely recommend the store, and the sells person who assisted us. Great experience!

Shelley was an awesome associate…loved her persistence and personality. You rock!!!

Victoria was very polite and not pushy. When we entered the store, she greeted us, and we just told her that we were looking around and would like to take our time without being followed…so to speak😁. She was very respectful, told us to look around and if we needed any assistance, just to let her know. In doing this, we took our time and looked at dinette suites on our own, when we were ready to deal, she took great care of us. Thank you Victoria

The salesperson was great and we agreed to pick up our chair at warehouse in Fort Worth, we live in Dallas. We’re told that people pick up at the warehouse all the time. After over an hour and a half drive we were greeted by a slob slouched in chair. Told the ONLY person who pulls orders was at lunch and it would be 1.5-2 hours before they could get our chair pulled. We left !

Wife and I visited the Mesquite store and was greeted by Jordan. We were shopping around looking to upgrade our mattress. To our surprise Jordan was extremely knowledgeable and helpful with our experience. He explained every facets about mattresses that we didn't know. Even though we went over our budget in our purchase it was money well spent. We been to other stores but their sales associates didn't come close to what Jordan explained to us . We will be back in the future and will highly recommend Jordan from Ashley to all friends and family. Thank you Mr. Jordan

Anibelle was very helpful to me and my family she has great customer service and great people skills outstanding

Sales people are very nice here and helpful and the store has alot of furniture you can look at but the problem is the warranty for there furniture is utter garbage. The worst customer service I've come across in a very long time. The incompetence is staggering and if you get damaged furniture always double check every thing top to bottom before accepting any piece of furniture because good luck ever getting it fixed in a timely manner. It's been 2 months since I got a recliner with multiple tears defects in my couch and warranty has sent out someone twice and only sent me part of the pieces to be fixed. Every time warranty only alloted an hour for repairs when it would take half a day to fix it all. Ashley furniture needs to do better especially when customers spend thousands of dollars. Every stores warranty is different than corporate. Ashley furniture needs to do better theres to many hands in the cookie jar for anything to get done correctly.

We visited last week to search out furniture for our son’s home. Shelley served us and helped us to identify key pieces. Even though we didn’t buy that day she still made our experience a good one. We returned last night to make our initial purchase and she stayed over to assist us without a complaint. Definitely a positive business experience!

Bad experience with this company that has led me to not want to do business ever again with Ashley’s Mesquite.

Our salesman Charles T. Also known as CT was great. He was very nice. Loved her personable he got with you. I am not one for salespeople but he was very pleasant. Him and his manager Alex did an amazing job to get our business and get us where we wanted to be with the out the door price.

Fantastic consultative sales. Relatively quick process. We'll shop there again.

Never ever buy from Ashley! I ordered a bed with Ashley this past month and I had the worst experience. First, horrible customer service, especially at their warehouse in Fort Worth, TX. I picked up the bed at their warehouse and as soon as I walked into the office I was greeted by the most disrespectful man. He was wearing a super hero shirt, his hair a mess, and he acted extremely unprofessional. As soon as I walked in he verbally showed how annoyed he was that I came in and gave me an attitude like what do you want. He also did not help me with my order and forced me to call the store representative who sold me the bed so that he could do his job and tell the warehouse employees to bring up my order. Not to mention that before this incident, I had called him about the status of my order and he used a rude mocking tone arguing with me that my pickup date did not mean I was able to pick up. (this was after 100 times of me calling the warehouse and them not picking up) Second, Ashley orders are shipped incomplete. The next day I assembled the bed, three parts were missing! I called customer service and they said they would email me about the missing parts and they never did. I called again the next week and a lady answered the phone and she was incredibly condescending. To this day I have not received my missing parts. Seriously if you are in Texas, do not buy furniture from Ashley. This was by far the most disgusting experience I have had with any business.

Great patience& raport, thanks to Micheal for his great customer service and good disposition to make our deal work😀!!!

Service there was great everybody welcome you in and wants to help they made my day as I walk through the door Thank you all great job!!!👍🏽👍🏽👍🏽👍🏽

Horrible horrible horrible service. Waited a week for my sofas to be delivered after I paid for them in full all for them to tell me my sofas are on hold and it won’t be delivered another week later due to a mistake they made in the system/paperwork. Not to mention I told the sales rep I did not want the ridiculous $400 protection plan all for her to tag it on to the final price in store, thinking we wouldn’t notice. Avoid this place. Canceled my order.

Jordan was great! Good prices and wonderful service!!

We had a good experience. They were short handed, so store manager helped us. He was very friendly and helpful. I explained what we were looking for (firm sofa & dimensions) and he took us around. In less than 20 minutes we found what we wanted. The store was able to give us a great holiday deal. We decided to look at other types of furniture, but nothing else caught our eye. There was no pressure to purchase. We purchased a modified U shaped sofa. Delivery is a week & a half.

Had cash in hand for a sofa purchase but after walking around for 30 min. waiting for someone to come help us we eventually just left. Employees would turn and look at us but I guess assumed we were broke lmao.

Our salesperson (CT was excellent. Friendly. Not pushy. Knew product well and found exactly what we wanted. Asked manager for best deal. Contract quickly and out the door. The manager could have come over and said hello. Otherwise. I’ll be coming back for more purchases and ask for CT .

Placed an order about two weeks ago and was told I could pick it up here on the date that it was ready. They ended up telling us that we had to drive all the way to Ft Worth to pick it up. I didn’t like the fact that they lied about the pick up location when they were trying to sell me furniture.

Very easygoing and got everything I needed.

I experienced a really good deal at Ashley today. The young sales person, Jordan King, was awesome and his manager sealed the deal!!! I will be back. Thank you very much for prof professionalism.

Victoria was extremely helpful, polite, professional, and most importantly she was very respectful of our situation. I definitely recommend anyone who is looking for furniture to go see Victoria at Ashley's Furniture Store in Mesquite TX!

Beautiful and very helpful employee she needs a big bonus

Rosa was really helpful, she answered all our questions and showed us many options.

Stephen D. was AMAZING!! he was super transparent, very positive attitude & answered any questions I had very thoroughly. I came multiple days and he came ready to help each day. He knows his stuff & deserves a raise!!!!

An amazing experience, everything from my entry to exit was magnificent. The best customer service, hands-down!

(Translated by Google) Furniture of all tastes of excellent quality and affordable prices (Original) Muebles de todos los gustos de exelente calidad y precios accesibles

Hello, I would like to take the opportunity to recognize KoCoa to thankyou for all her hard work in providing me the most excellent and wonderful customer service experience that I have received when I made a purchase on a beautiful furniture set. KoCoa was so knowledgeable of the furniture business using her expertise to help me make an important decision on a major purchase. KoCoa was very professional, courteous and she made me feel so welcomed in the store. KoCoa is an asset to the company and to her team mates. Thankyou so much for taking care of me in my major purchase, I appreciate it. KoCoa has provided such an awesome customer service to me, because of her, I will be a repeat customer. Thankyou again, I appreciate you! :-) Sincerely, Ashley

Great customer service.

The sales person was very knowledgeable about the various items of furniture. It took awhile for me to make a selection, but he was very patient. I’m glad I chose Ashley.

Carlos was extremely help and patient. I appreciated his professionalism and willingness to help.

The store folks were great. I first purchased a mattress and foundation and pillows and then went back the following to purchase a new bedroom suite. Shamelle Smith was very helpful and made process seamless. Kudos to her for she got my business on the second day of bedroom shopping. She treated my friend and I right and I made the purchase and can’t wait till my new bedroom is delivered. When I need a new living room I will certainly be back to Ashley to see what I want.

The sales person was very informative and helpful. Couldn't have asked for a nicer person to handle the sale

I throughly enjoyed my experience at this Ashley location! My sales rep Stephen got everything I wanted for a BEAUTIFUL price!! So, if you’re ever in the area and shopping around for new furniture check in with Stephen and you’ll be pleased!

CT is an absolute professional. He took care of us and made sure we got exactly what we were looking for. Looking forward to working with Ashleys furniture and CT again.

Victoria helped me and my fiancé find everything we were looking for. Made everything simple and easy. Answered all of our questions and was very knowledgeable and professional.

My sales man was just wonderful. Every nice never pushed me to buy anything. So thank you Micheal you were great.

The store personnel are fine, the corporate staff and service departments leave a lot to be desired. If you want customer service you cannot get it online PERIOD!

Shameless was awesome! Very knowledgeable and helpful and efficient!

Great folks and prices. Had exactly what I needed!

Great customer service and quick delivery!

Do not buy the warranty without reading terms and conditions ! What a scam $349 for a 5 yr warranty only to cover stains due transfer burn marks literally for couches ! What a scam ! The lady that sold me on it promised way more . I’ve owned my couch for over a yr now and cushions are flat . Will add photos .

Happy with the service and help received from the sales person he was so kind and help me during my entire visit

Shamell was exceptional! She was professional' courteous and knowledgeable. An excellent phone shopping experience.

Kocoa , Our sales lady was very knowledgeable and friendly. Very helpful. Good experience.

I had a great experience the people I worked with were great. I will shop there again.

Stephen Davis is the best!!! Customer Service is top notch

Adrianna was a pleasure to work with through this difficult time thank you so much sincerely Dominick

I've been an Ashley customer, they've been good to me,thanks.

We went into the store and within 30 minutes we had completed our purchase. Carlos A. assisted us and was able to give us a great price and fast, straightforward service.

(Translated by Google) They have beautiful things and they serve you very well. (Original) Tienen cosas hermosas y te atienden súper bien

It was wonderfull .

I’m a frugal spender, but I believe the sales person name was Jason, he was phenomenal. He wasn’t pushy but he gave me the reason why purchasing a therapeutic mattress would be an investment. I listened to him carefully, because I knew I wasn’t going to buy it. I’m not an easy person to get to buy something when my mind is made up on something specific. I just was trying to get the least expensive mattress I could find. Well, Jason explained the health benefits of it as well. I laid on that mattress and the difference it made on how restful I felt was quite noticeable. I am a side sleeper but it hurts my arm and shoulders. I laid on that bed and I didn’t hurt. I was sold. I also bought a bed that I’ve always wanted and a dining room set. I’m a happy customer.

Miss Elizabeth was very kind and helpful, I highly recommend this location.

Shameless was so profesional helpful and friendly. I give her a 10/10. We will definitely come back to her. Thank you so much for all your help.

If you go here ask for Jarin. He was very helpful, had plenty of knowledge and insight to find just what i needed in no time at all.

Great service

Very friendly service , great sales woman

Super experience, the associate was Knowledgeable, in which case helped me to make an informed decision.

Overall it was totally awesome

Enjoyed my visit at Ashley Furniture in Mesquite TX. Rosa was very helpful in choosing my powered reclining sofa. Mike Armacost

Very knowledgeable and helpful staff

Excellent, professional & very attentive service!

(Translated by Google) Very bad service, I bought a bed that I wanted as a Christmas gift and at the last minute they changed the delivery day. And as a result I couldn't deliver the gift for Christmas. Terrible service. (Original) Muy mal servicio compré una cama que quería para regalo de navidad y a última hora me cambiaron el día de entrega . Y por consecuencia no pude entregar el regalo para navidad .pésimo servicio

Mr. CT was great. He catered to me and my husband and helped us make a great purchase. I was very satisfied with his customer service. Thanks

Price was great. Jason gave great information and customer service

Very friendly

One of the worst Ashley Furniture stores I’ve been in. The salespersons were rude, gave me a weird look when I smiled and were not helpful at all. Furniture is nice but way overpriced mostly because people use credit than actual cash value nowadays. I know because they had items cheaper online and the next day I checked it was $80 more.

Everything we encountered during our visit was top notch

Always take care of me.

Stephen was very helpful on the phone and in person. When I arrived at the store, staff were welcoming and very considerate. Thank you for accommodating my needs. Will be back in the future for sure!

CHARLES WAS ABSOLUTELY 💯 GOT me everything Ineeded for my bedroom..

Great job will shop with you in the future. Carlos was wonderful with good manners & great knowledge.. THANKS, Judy and Bob

Great prices great furniture.

Jason was awesome 👌

Carlos made us feel like family. He wasn’t pushy, he was a very down to earth person. You need more sales people like him.

Extremely courteous and knowledgeable. I wasn’t hounded and followed like a shark like at most stores. When I needed help, he was right there when I needed him. I love shopping at Ashley Furniture!

(Translated by Google) It was excellent, they treated us very well Elizabeth is a very nice person, she treated us excellently, she helped us with everything, thank you 🤗🤗🤗🤗 (Original) Fue excelente nos atendieron muy bien Elizabeth es una persona muy agradable ella nos atendió excelente nos ayudó en todo gracias 🤗🤗🤗🤗

(Translated by Google) In the store everything is fine but the delivery of the worst took me the things without a box, it seemed like they were used things and the delivery of the worst seemed like they had given me the things as a gift, they are not at all careful in taking them down, something ugly (Original) En la tienda todo bien pero la entrega de lo peor me lle varón las cosas sin caja tal pareciera que eran cosas usadas y los de la entrega de lo peor parese que me uvieran regalado las cosas no tienen nada de precaución en bajarlas algo feo

This location had a large selection of sectional couches and all staff were incredibly helpful! We will be returning to shop here in the future.

The chairs were not wrapped when they carried them in so there were some chips in the legs and dirt on some of the fabric of the chairs. I asked one of the deliverers if it is common to have nicks in the legs and he said yes it was because of the type of wood they are made out of. I question that but chose not to return them because I didn’t want to wait for replacements. Also I asked about them not putting in the shelves to the tv stand. They said that they didn’t do that so you can adjust them to where you want them. The shelves were heavy and very tricky to put in . It’s hard for older folks who don’t have assistance to do it on their own . Just letting you know for future reference. Other than that I like the pieces I selected!

Saleslady Rose Rivera was nice she work with me and please with her service. It’s seems she was in demand, but she continued to complete our sale. I recommend her. Kudos to her.

Jason was so much help and kind. He treated us like we were spending tons of money and we only bought a piece of furniture that was 100 dollars. Thanks Jason for helping us!

We buy all our furniture at Ashley. JASON WAS AWESOME and a new father! ,)

The sales person was great. Great customer service, didn't feel rushed.

My furniture was to be delivered on Black Friday. No one called or said a word! I called and was told 12/1 or 12/2. I think someone needs to learn the art of communication. Thanks!

I've always enjoyed shopping at Ashley, but the knowledge and expertise shown by Jason made the experience that much better. I went in looking for a mattress, and left with a living room set as well. I will be a guaranteed returning customer! On a side note...I financed my mattress through Amica, and the fact that I couldn't pay a portion in CASH was the most ridiculous thing I've ever heard of. Talk about BAD CUSTOMER SERVICE!!

Excellent service all the way 👏🏾

Fast and furniture came in good shape and delivery team was great

The experience was great!!!! Carlos was a great guy, very professional. He made sure we got the furniture we wanted. Thank you!!!!!

Morgan is the best!! She took time to listen to what I wanted and showed me around the store to items that might work for me. Indeed, we found the perfect couch that I wanted. She was very knowledgeable and helpful through the entire process. I have bought from this store before, and found the furniture to be sturdy, reliable and beautiful. Thank you Ashley Furniture and Morgan for helping me be more comfortable at home!

CT is person you want to look for at this location! Helped us out with exactly what we needed…

My salesman and the manager were both awesome! I’ll be sleeping on clouds in no time.

Very nice and willing to make sure you are satisfied

Braylon was wonderful to work with. Super professional and knowledgeable about the products.

Jordan King did a great job in helping us what we needed!

Very good experience with my first time purchasing. Customer service is very friendly and helpful, I would strongly recommend buying at Ashley.

What time do you open

Morgan was phenomenal. She was very patient. She helped with all of the questions I had and she helped me select the perfect bed for my upstairs bedroom and may I add she was very very professional.

Horrible experience. First thing, the box spring given to me was not the same one I asked for at store. Sales man definitely gave me one more expensive to win more commission. The furniture was chipped. Delivery guys colored it in. I sent part of it back. That order was scheduled to arrive the 17th and they did not call me at all to reschedule, they just cancelled without letting me know. I missed a day of work waiting for the furniture to arrive again. Dresser was chipped (I let it go whatever) bed came in they assembled it, it was super jiggly and moving everywhere because I had to put mattress since delivery guys denied to do it. Horrible experience!!!!

We've Made purchases 2 times within the last couple of months and I can honestly say it's been a great experience. Ask for Braylon Russell, he's the best! Great customer service and honest pricing. Will return.

Was a very pleasant visit. Originally I was going in just to look around, but ended up buying what I was looking for. Thank you to the sales person that helped me, feel bad that I don’t remember he’s name. He was extremely helpful and very patient.

Worst customer service I have ever encountered! Where do I start… well, when we first walked in (on a Tuesday) we were greeted and overall pestered by a man named CT (Charles) who treated us like he was try to sell us a car. Saying things like, “I can get you the best price if you give me a commitment to buy it” and “I’m a veteran expert associate and will get you what you need to make a deal”. When we finally landed on what we wanted to buy ($4k worth of furniture), everything he promised he could do for us came unraveled. Keep in mind that I already have their credit card with a $6k limit. He first said he could get us 60 months no interest, he came back and said he could only do 6 months no interest. He first said he could get all our furniture to us by Saturday, then changed it to he could get us all the furniture by the following Tuesday instead. Over $4k worth of furniture and they wanted to charge $400 for shipping. He then suggested we get a Uhaul if we are not satisfied with the delivery charge and pick it up at their warehouse in Fort Worth (60 miles one way). At this point we had it with dealing with this man so we asked to speak to someone else. He gets his manager (Michael) who was able to rework the deal to get us at least 24 months no interest, but couldnt do anything about the delivery fee. All while telling CT that he’s wasn’t listening to our needs. After talking with my wife, we decided to take the deal and pick up our furniture from the warehouse ourselves to save the delivery fee on the following Tuesday. It gets worse… on Saturday I get a call from CT at 8:30pm and he tells me there’s a hiccup in my paperwork and I’ll have to come back to the store to fix it. I told him that I can’t get back up there until Monday and asked if this affects my pick up date. He said to hold off and he will call me back on Monday to confirm (my pick up date is the next day on Tuesday). So I wait. He calls me around mid day on Monday and says he’s got “good news” that I won’t have to come up and redo my paperwork, but I’ll only be able to pick up 2 out of 3 pieces of furniture on Tuesday and I can pick up the rest that following weekend. I told him I’m having to rent a Uhaul and that this agreement is unacceptable to me and that I need to speak to someone other than him. He says he’ll have his boss call me back and hangs up. Hours later, Michael (the manager) calls me back and say “hey, I’m sorry about the confusion but you can pick all the furniture up tomorrow and you shouldn’t have any problems”. If you thought the story ends there, nope, it gets worse. The next day, after I get out of work, I pick up the Uhaul and realize that the warehouse closes at 6pm. My maps say I should show up right before 6pm so I tried to give the warehouse a call to let them know the situation, however, the phone number to the warehouse is disconnected. So I call Michael. He tells me that he has “tried to call the warehouse several times and he is getting the same disconnection, but as long as I get there before 6 it shouldn’t be a problem. We arrive at 5:58, knock on the door (because it’s already locked) and this child behind a desk just straight up ignores my wife who’s knocking on the door. I get out of the Uhaul and go up to the door and the child finally looks up, annoyed. She comes to the door and tells us they are already closed and there’s no one there to pick our items. I tell her the situation and how we tried to call several times. She tells me (in her mush mouthed monotone) that they don’t have a phone number, we’ll have to come back tomorrow, slams the door on us, and proceeds to ignore us again. I call Michael, who doesn’t answer, so I call the store directly and speak to a man named Javier who says, “if the warehouse is telling you they’re closed then you’ll have to come back tomorrow”. At this point, I am livid! I tell him to just cancel my order. Javier just shrugs me off by saying “cool, give me a few minutes while I process your cancellation. 20 minutes later he tells me it’s done. WORST EXPERIENCE OF MY LIFE!!!

I will definitely ask for Stephen when buying anything from Ashley’s. He was very helpful.

Great staff

Worst customer service I have ever encountered! Where do I start... well, when we first walked in (on a Tuesday) we were greeted and overall pestered by a man named CT (Charles) who treated us like he was try to sell us a car. Saying things like, "I can get you the best price if you give me a commitment to buy it" and "I'm a veteran expert associate and will get you what you need to make a deal". When we finally landed on what we wanted to buy ($4k worth of furniture), everything he promised he could do for us came unraveled. Keep in mind that I already have their credit card with a $6k limit. He first said he could get us 60 months no interest, he came back and said he could only do 6 months no interest. He first said he could get all our furniture to us by Saturday, then changed it to he could get us all the furniture by the following Tuesday instead. Over $4k worth of furniture and they wanted to charge $400 for shipping. He then suggested we get a Uhaul if we are not satisfied with the delivery charge and pick it up at their warehouse in Fort Worth (60 miles one way). At this point we had it with dealing with this man so we asked to speak to someone else. He gets his manager (Michael) who was able to rework the deal to get us at least 24 months no interest, but couldnt do anything about the delivery fee. All while telling CT that he's wasn't listening to our needs. After talking with my wife, we decided to take the deal and pick up our furniture from the warehouse ourselves to save the delivery fee on the following Tuesday.It gets worse... on Saturday I get a call from CT at 8:30pm and he tells me there's a hiccup in my paperwork and I'll have to come back to the store to fix it. I told him that I can't get back up there until Monday and asked if this affects my pick up date. He said to hold off and he will call me back on Monday to confirm (my pick up date is the next day on Tuesday). So I wait. He calls me around mid day on Monday and says he's got "good news" that I won't have to come up and redo my paperwork, but I'll only be able to pick up 2 out of 3 pieces of furniture on Tuesday and I can pick up the rest that following weekend. I told him I'm having to rent a Uhaul and that this agreement is unacceptable to me and that I need to speak to someone other than him. He says he'll have his boss call me back and hangs up. Hours later, Michael (the manager) calls me back and say "hey, I'm sorry about the confusion but you can pick all the furniture up tomorrow and you shouldn't have any problems".If you thought the story ends there, nope, it gets worse. The next day, after I get out of work, I pick up the Uhaul and realize that the warehouse closes at 6pm. My maps say I should show up right before 6pm so I tried to give the warehouse a call to let them know the situation, however, the phone number to the warehouse is disconnected. So I call Michael. He tells me that he has "tried to call the warehouse several times and he is getting the same disconnection, but as long as I get there before 6 it shouldn't be a problem.We arrive at 5:58, knock on the door (because it's already locked) and this child behind a desk just straight up ignores my wife who's knocking on the door. I get out of the Uhaul and go up to the door and the child finally looks up, annoyed. She comes to the door and tells us they are already closed and there's no one there to pick our items. I tell her the situation and how we tried to call several times. She tells me (in her mush mouthed monotone) that they don't have a phone number, we'll have to come back tomorrow, slams the door on us, and proceeds to ignore us again.I call Michael, who doesn't answer, so I call the store directly and speak to a man named Javier who says, "if the warehouse is telling you they're closed then you'll have to come back tomorrow". At this point, I am livid! I tell him to just cancel my order. Javier just shrugs me off by saying "cool, give me a few minutes while I process yo

My fiancé and I literally furnished our whole apartment! The furniture is worth the money. Braylon was the salesman , he was awesome and helped us find everything we needed! As well as Edward , he was great as well! Great customer service ! 10 out of 10 suggested!

Very disappointing, frustrating and unprofessional. Second time with pick up issues after two Ashley employees stated they scheduled our pick up and added my spouses information because I could not be there. The female employee watched over a managers back during the last transaction just to get the credit for the sale and still not deserving due to the simplest transaction the schedule of pick up couldn't be done. We already knew what we were purchasing so that employee literally did nothing except have me dislike and not want to return. When people are spending good money at the least good service should be provided. Not even asking for excellent. If I could cancel the order I would. There is no customer service any where with Ashley even if you try asking for higher management

I'm so disappointed in this company. I purchased a bed from them in March of last year. I also purchased the protection plan for my bed for 5yrs. My bed frame broke and they refused to fix it. Talking about the warranty only covers burns,scratches,cleaning and another of nonsense. They also told me I could get my money back from the warranty but I have to wait 5yrs. I will never purchase anything else from Ashley. They say there the best and that's a flat out lie. They need to treat there customers right. They charge a arm and a leg for there stuff but can't do right by there customers.

Steven helped me with my furniture! He was very informative and helpful. Very thankful with him! ❤️

Delivery guys were fast and on time but it was a rainy day and parked partially on our grass and left a muddy,messed up tire dip in our yard. Aside from that the couches that were delivered were beige and there several dirty spots (couches were not super well protected) and I'm guessing their hands were not super clean. And before leaving the guy dropped the small pillow that came with it outside on my porch and got it all muddy.

Great service our sales associate was 1st class and store was very pleasant and easy to navigate

Friendly staff, great prices!

(Translated by Google) I thank Jason Austin for his kind help. And excellent service 💯 that he gave to my partner and me when choosing our correct bed. He knows how to listen and gives you an unimaginable variety of options. He knows how to answer all your questions. We would go with him again. He is a worker who likes his job and knows what he does. We bought our bed and will soon be home with it. Thanks Jason. And Ashley Store. (Original) Agradezco a Jason Austin por su bondadosa ayuda. Y exelente servicio 💯 que nos brindó a mi pareja y a mi al elegir nuestra cama correcta. Sabe escuchar y te da una variedad inimaginable de opciones. Te sabe responder todas tus dudas. Volveríamos a ir con él. Es un trabajador que le gusta su trabajo y sabe lo que hace. Compramos nuestra cama y pronto estaremos en nuestro hogar con ella. Gracias, Jason. Y Ashley Store.

Ask for Jason Austin. He was absolutely amazing and made it very easy in purchasing my bed. Thank you Jason!

Carlos is always helpful.

This was my first time visiting Ashley Furniture and I went to the Mesquite, Texas store. It was an amazing and fun experience with Braylon who greeted me at the door. I told him what I was looking for and he took me right to the area I needed. I had an idea of the colors and fabric I wanted on a couch and found the perfect one! I also wanted some other items so we walked around and found exactly what I wanted. The price point was great as well and I walked out knowing I got my money's worth. I will always go back to Braylon no matter where I live. I highly recommend Braylon as his customer service was superior. My furniture is being delivered three days from now which is perfect timing for me. The best experience in furniture buying ever! Thanks Braylon!

Mr. Braylon Russell was very professional and attentive to us as we shopped for kids furniture. I would highly recommend Ashley Homestore for its quality furniture.

We were looking for a new bed frame for my son as he has out grown his. We asked about specific styles but we're constantly redirected to mattresses. I told my son we needed a frame first and then a mattress. Once the sales person realized we were not going to buy a mattress, she just walked off and we left.

Was warmly welcomed when I first entered the store. The sales representative "Judy" was friendly, kind and extremely helpful. Her persistence and perseverance turned out to be successful in the purchasing of the items I was needing. When visiting the store ask for her specific

The staff and management of this store was great. Understanding of my wants and not being pushy on sales. I would definitely visit this location again.

They really have some great pieces...a little on the pricey side but for the quality.. it'll be worth it ☺️. You can thank me later! Had to come back and let the world know Mike in management and Juan in this location is the bomb diggity 😁!..they went over and beyond to get me straight. Great customer service!!!..WOW. * Hey this hard to find these days.

Delivery guys were very professional and took their time.

Victoria my Sales Agent was Awesome. She listened to what I wanted and helped we obtain it. Very knowledgeable and kind. A great buying experience.

I had a pleasant experience here! Jason took care of me and he went above and beyond to help me! Great customer service! Definitely recommend!

He was awesome n really worked with me on pricing! Very satisfied

Excellent service with Judy! Unfortunately they could not deliver within our timeline.

Judy was very friendly and the manager Edward is AWESOME. I will definitely be back to purchase more further for my home.

Very courteous, through in researching, friendly and patient while I debated on what I wanted. Did not get frustrated with me but aided in showing me how to coordinate what I desired. Thank you too both of the staff who gave me, my daughter and my sister in our purchases. Blessing to your staff and store. PS had very good sale and discount on certain items.

The young lady, Jessica, that assisted me at the store in Mesquite,Texas was nothing but amazing. I find it hard and frustrating, going through a loan process, but Miss Jessica made sure that I got what I wanted at a very very reasonable price. I recommend anyone who’s in that area to check out Miss Jessica, she’s a Way maker. I just really had a very pleasant experience at Ashely’s.

Irene was wonderful. She answered all questions and explained everything to me about lay-a-way including warranty. I love her energy and customer service. She’s awesome!

The Ashley store in Mesquite literally saved me from a furniture disaster! The sales associate named Brian listened to my problem, found the piece of furniture, I needed, and made sure that it could be delivered two days later! Thank you Ashley and Brian! They’re the best!

I was in the store and it wasn't crowded with other customers, and I never got waited on. The sales people were just talking with themselves and ignored me as a customer 😒 WOW! ! !

Work with Jason Austin. We got a great deal on bedroom furniture, mattress, and power adjustable base.

Ms Pena proved to be an outstanding sales rep who worked to give me the best price within my budget. She never kept smiling as she waited on me to pick the dinette set I wanted. She took it further by going online to see if she could order another item I wanted and she let me know it was only available online. She knew her job and took me step by step through the process. Tnanks Ms. Pena and you deserve a special commission for your patience and professional courtesy. Blessings always, Ms. Ellen

Our buying experience was great! Carlos made sure we got what we wanted,& took good care of us!! Thanks

I'm so happy about About the place experience was awesome

Stephen has been my salesperson for 11 years now. I appreciate his service and straightforward approach.

Irene helped and guided us the whole way. Explained everything. Was very patient with us making decisions and she delivered all the info we needed to make our selection. Amazing service!

Irene was a wonderful sales lady and attended to all our needs. She was friendly and easy going. Edward the manager was amazing!!! We will buy at Ashley's whenever we need furniture. Great people to work with!!!

Friendly get right to you nice experience great people.

Rosa was great! There was no pressure to purchase. She asked what we were interested in buying and showed us what y'all had. I really like her no pressure sales approach even after I told her we were going to look at another furniture store close by. She took her time to explain the warranty. I wish all sales associates were more like her!

Very helpful salesman. BRAYLON RUSSELL answered all my questions and gave me different options on picking out my mattress.

The Ashley team was very helpful and friendly. They were able to get us taken care of throughly. Thanks

This was a wonderful visit. As soon as I entered the store I was greeted by a smiling employee willing to assist. He toured me throughout the store showing me every options available for office desks. Stephen Davis was able to answer all my questions and even the questions I didn’t ask because he was listening to me. That saved me time.

My bedroom set was installed incorrectly, I requested for someone to go out to my house again and they have yet to fix it. They did schedule an appointment for me but never showed up or called me to cancel or to reschedule.

Judy was kind and patient. Searched for the best options and gave us lots of attention and advice. highly recommend her. and she is BILINGUAL which Was great so she can talk to my mom im her native language.

Bought a recliner, great service

As soon as I walked in ashley's furniture store of Mesquite, I seen my dream couch. I sit down on it and fell in love. Then Jessica walked over to me and started helping me with my order. She was so professional and it was like she could read my mind and tell me exactly what I was wanting. She also match me with a recliner. And she was awesome, she helped me with everything. Thank you, Jessica, from the bottom of my heart. So when you go over there dont forget to ask for Ashley, she was great. The store was clean and all the furniture. Look great, they even give me a discount. So i'd definitely recommend Ashley's in mesquite off a town East blvd.

Charles “CT they call him” was great! Informative and helpful.

Great service very helper.. very happy

I highly recommend Ashley Home in Mesquite. We went in to find a couch for our living room and Jason was very helpful. He was so patient and explained everything. He was able to give us the best price for our purchases. It was such a good experience.

The store manager was a great, no pressure salesman. He answered all my questions, did not offer any statements of b.s., just facts.

Very bad experience with manager Edward Johnson II. It was a long and terrible process just to get mocked and basically kicked out. He called me and my boyfriend stupid and said we were "not thinking with our head" for not wanting the optional protection he was pressuring us to get even though we declined it several times. He then called us "cheap" for not wanting the delivery of the sleeper sectional we were trying to purchase. My boyfriend then said he was getting out of line with the comments and he said "we are done" and turned us down by saying he didn't need this sale and to get out of his store.

Braylon was my salesman & he was extremely helpful & patient. He answered all my questions & addressed any concerns I had. I would recommend working with Braylon because he knows his stuff.

CT is great. His professionalism and desire to help made furniture shopping a wonderful experience.

Great deals perfect service

Great experience. Braylon was a great help in helping us find our bedroom and living room furniture.

Stephen was so helpful & friendly! Great, quick experience!

First off, it took 25 minutes to purchase a $21 home decor item. My sales person C.T. was sweet, he was doing his best. I wasn’t in the system, which is odd because i just purchased a bedroom set 90 days ago. So he had to add me, then since the item was on sale, he had to get Manager approval. The manager was an absolute jerk. For whatever reason, after I paid with my debit card, he wrote down my DL number on a form (which made me uncomfortable) and he wouldn’t say why they needed it. He kept saying “Store policy”, Then I had to sign about 5 papers. Not sure sure what all those were for. He wouldn’t even let me red them; just trying push me along. Overall, terrible experience. Won’t be coming back.

STEVEN Was excellent. I had no worries with him.

Our Mother wanted to change her dining room table and we found just the right one. She was very please with the help of Stephen. Today was a Great Day

Steven was great, he was very friendly and not pushy at all.

Our sales rep was courteous and attentive. I would recommend talking to Rosa if you need helo.

Everything was quick. Salesman was friendly

Braylon the salesman and Edward the Manger both Welcome my husband and I with open arm...It started with a call which Edward answered the call and he started to answer my questions and finally he said come on in, you're goings home with your bed. Ok, boom we walk in the door and was greeted by Braylon, we asked for Edward and he stated Braylon will take good care of us in which he did a very good job, he made sure we were comfortable and answered all our questions.. My bed will be delivered in 3 days. Thanks Guys you all was great.

Their team was very welcoming and helpful. The Chick-Fil-A of furniture service with more personable service added in based on your budget, which this store accommodated. I probably received the best customer service here from any other business.

Stephen Davis was the best salesman I’ve ever dealt with. He was so caring.

CT is the best! We will definitely be back when it’s time to buy more furniture!

Service was excellant!

Pleased with the quality of service.

You did great ! Thanks for you patience!

Made getting a couch easy

Great customer service!!!!

The Salesman that helped me was very pleasant & helpful!!

Beware of expensive unnecessary added charges for protection plans added without your knowledge. Read every detail on your contract. I’m in the process of trying to get refunded for one that was misrepresented by the salesman. Plus he told me the white glove delivery was $40 then when they delivered I saw on the paperwork that it was $190. The only thing they had to put together with the top of the table to the base. Be Aware….

Great 👍

We very excited yall have variations of furniture but yall financing it's a joke. We were very isatisfied..

Steve was very professional, knowledgeable. Customer service was excellent.

I would have given a 0 if I could. I spent over 4000 dollars at the mesquite location and after 1 yr having a issue with my sealy mattress. I have called and emailed several times and they have not called or responded. Do not buy from Ashley they will not take care of you after you buy from them

Irene she was very helpful and she took your time with us and she has a very attitude and she was very lovely person

(Translated by Google) A few days ago, I bought some furniture in this store and today I did not like it, because it did not come packaged, apparently they brought me furniture that they already had on display and it is not fair because I pay for new furniture, if they did not have them in the warehouse they had to say. (Original) Hace días, compre unos muebles en esta tienda y hoy los recibí no me gustó, porque no venían empaquetados, al parecer me trajeron muebles que ya tenían en exhibición y no es justo porque yo pague por muebles nuevos, si no tenían en bodega tenían que decir.

Jason was very professional helpful and knowledgeable. I had a very positive experience with him. I will certainly recommend Jason and Ashley Store to friends and family.

Salesman was awesome and prices were much better than expected.

(Translated by Google) I don't know if I made the right choice to choose my new furniture here, I am waiting for my sofas where they told me they would arrive on July 28 and they never notified me until I sent an email to find out what had happened and it turns out that I have to wait for it to arrive one of my sofas in a month and the other the following month and until now that I had to receive the first one I have not received any notice of my shipment, how I regret having chosen that store.🤨😡 (Original) No se si hice buena eleccion escojer mis nuevos muebles aqui,estoy en espera de mis sofas donde me dijeron que llegarian el 28 de julio y nunca me avisaron hasta que mande un correo para saber que habia pasado y resulta que tengo que esperar que me llegue uno de mis sofas en un mes y el otro al siguiente mes y hasta ahora que tenia que recibir el primero no he recibido ningun aviso de mi envio,como lamento haber elegido esa tienda.🤨😡

Braylon, was very kind, professional and knowledgeable. He seemed to care of taking care of the customers.

Jason, the mattress "Dr" was great! He was informative, patient, listened to what we wanted. Is very knowledgeable. Kind, in our opinion true customer care. Made our experience enjoyable. The manager was great as well. It was way after closing and we didn't feel rushed to finish our purchase!

The best furniture ever

Very courteous and knowledgeable

Charles was very professional and personable when he needed to be. Wasn't pushy and really let me take my time as he walked me through the process.

Our salesperson, Victoria, was friendly and knowledgeable.

The store was clean and organized. However no one came to assist us and a mañanita hurriedly rushed past us without asking about our visit, even though there was no one else in the store.

Could not have been more pleased with our sales rep Rosa. We let very satisfied with our purchases. Thank you Rosa.

Had to hunt down some one to get service. Had to go to the back to get my own mattress because the nice lady that did help couldn't possibly lift it. The manager on duty was lazy.

It took too long to purchase a decor flower that was clearance.

The customer service was wonderful they bought the wrong bed part but Jade was beautiful and making sure that the part was ordered and I was satisfied.

My daughter and I fell in love with Ms. Irene. She was very patient with us as we thought out our purchase. She answered every question with a smile. Just wonderful service. I told her we had more to buy and she is now our sales person. We will definitely be back. Great store and furniture!!!

Rosa Rivera was very helpful and definitely would recommend Ashley Stores.

It was Excatly what I was looking for

very good very well

My salesperson, Victoria, went above & beyond the call of customer service. She listened very well to what I wanted, & what I had to spend. I have exactly what I wanted, just wish it would arrive tomorrow instead of next week. All of this AND she’s left handed! Wonderful experience!!😊

I will never buy a couch here and recommend that all of you do not either or be very weary with the quality they provide. I have purchased what seemed to be a great couch and after 2 months had fell apart, broke, and seems coming loose. We are very careful people with are things so shows that there should of been no reason for this product to break. I alerted ashleys and call so many times I can not count about the problem and my warranty and stated will be taken care of. It has now been almost a year and of course no result in fixing or exchanging my product for a couch of better quality couch then the one I have. I am very disappointed as I was referred but am so disgusted with the customer care and urgency to resolve a customers concerns. I will never buy here again and will continue to inform people not to as well. I have given chance after chance, while being very patient and will not take this no more. My husband is Deshawn Mckinley

I would rate it 0, but no option to choose it, worst customer service I have ever received here, I went in today asking if they do returns and was told yes, me and my 7 year struggle to get two huge boxes out and was told I had to take them back to the store , there was 6 employees watching me and my daughter pushing the boxes to the back, but since I obviously wasn’t there to buy anything I was totally invisible to them. No one offer to help me at all, they all just watched me struggle , get to the back of the store for them to tell me they don’t do returns. It will have been nice to know from the beginning. Never coming back here again. Very disappointed and sad cause I’m a good customer and always buying things from Ashley. Will be taking my business elsewhere

I had a horrible experience. The person who tried to help me finance my couch took 1 hr + because she kept putting wrong information into my account. Finally, after creating 3 accounts everything was good to go. However, she accidentally order the protection plan whenever I told her multiple times I did not want the protection plan. Then, she asked if I just wanted to keep it since she did not know how to remove it from my account. Now it is my responsibility to get it removed from my account days after purchasing the couch, which I am still unsure if I can remove it. I would’ve walked out of the store 15 minutes into this ordeal if she didn’t already have my social security number and bank account information. Also, this ordeal caused me to be late to pick up my dog from day care, which resulted in $50 penalty that the attendant knew about. I would not recommend and will not be returning.

Last year we bought a living room set here. CT was the sales associate and was outstanding. We went in a couple days ago to get a bedroom set and were happy to see CT there once again. Thank you CT for your friendly and professional service!

The service at the Ashley Store in Mesquite is great! Braylon was more than patient, and he went above and beyond to make sure that I am a satisfied customer. The price of the item that I purchased was exactly what I expected. I am an Ashley Store customer!

In store experience very nice. On line experience very problematic

Stephen. Thank you. He was courteous, professional and respectful. He showed us options that fit our needs. Thank you for your assistance.

I've had questions for this store specifically for a few months. It's not urgent so I call when I remember, but every single time I do no one answers. In the last 3 months I've probably called 20 times and it's either not answered, answered then hung up, or I can hear employees talking in the background. I don't understand what's so hard about picking up the phone, not everyone can just easily go up there because the employees don't feel like doing their job.

Unacceptable customer service!!! The worst customer service I've ever encountered . I received a defective product and have been calling for weeks and weeks to make a claim. Since then, I have only been able to reach one person who promised to have a technician call me to set up a time and day, but I have not yet received a call. When my husband contacted and spoke with someone, they asked him to email pictures, which he did, and they informed him that the damage was caused by wear and tear even though we had only owned the sectional for 6 months!!!!

Excellent service, attention and value. They had the perfect rug for me. I had shopped extensively before shopping at Ashley

Victoria was the best. Personalbile enjoy having her serve me. Felt like I was seating with family. Very caring lady. Was very helpful with making my decision on a sofa. First new soda I have purchased in 30 year. Thank you Victoria 😊 💓

It was a great sales experience and awesome pricing

Carlos, was very pleasant and very knowledgeable.

Stephen was excellent in helping me find the best furniture for my 1st apt. Would definitely recommend to go to him for the help you need.

Our salesman, Steven was super informative and helpful.

Great service & patience! Jason was extremely knowledgeable & helped us through the entire process. Once we decided what we wanted, he made purchasing a breeze.

I came in to Ashley Furniture on July 4, 2023 and every part of my purchase was a exceptional experience. I am very please about the professionalism from the staff. Thank you from a happy customer.

Nice

My expertise with the lovely man that helped us out in the floor was amazing. However his so called managers are so rude and unprofessional. They don’t even acknowledge you or say welcome in , how’s your day going . If I go back to this store it would be for the lovely man who helped us not for the management there

Charles was great! He hooked me up with a great deal!! Definitely recommend this store!

Rosa is a fantastic salesperson. She listens and doesn't pressure you for the sale. I couldn't be any happier with my experience with Ashley. First time ever ordering from Ashley.

Sales person was helpful and friendly .

Very helpful and friendly staff!

Great customer service with friendly staff.

Ordered King Bed Frame and paid for delivery, they arrived and put bed together, they asked if I was going to put box spring on, stated yes, I asked if all was tight they stated yes and they left. Went to put box springs on, saw none of the nuts were tight, barely in stud, I tightened them, got to foot board it was missing a stud and nut, tried to get drivers back call numbers which are all down or messed up, got a hold of call center who left me on hold for ever and never returned, call 3rd time asked for supervisor was transferred after waiting 15 mins to a VM, funky after several more attempts got a hold of someone who put a ticket in and told me someone would call me, been over a week no calls, nothing, try calling store get message too busy try texting, can’t get anyone to talk to. NOT NUMBER ONE IN MY BOOK. WORST SERVICE EVER. Just emailed per your response… Did a review and they responded suggesting I email them so they could talk to me about the issues, that’s Funny, I have emailed them twice and no responses, guess my issues were not important enough to them. Like I said WORST SERVICE EVER.

My wife and I had the pleasure of meeting Charles. What an Awesome gentleman. We have visited this location many times, Charles is an exception to most. He is open, direct and Honest. He made our purchasing experience worth the revisit. He welcomed us to the store, introduced himself and sought out to see how he could assist. He has a wonderful personality. It was please doing business with Charles. Thanks for Hiring an Awesome person to represent your Brand.

Braylon was a great associate. Very informative and the sale process was fast.

I still don't have my furniture ordered end of May and no one has called with an update

Excellent customer service, Jason was very professional and knowledgeable , he went above and beyond to get the best price for us, we’re very happy with our purchase

I enjoyed my experience with my sales person she was very helpful and nice to me

I paid $500 for protection plan, and all the numbers that’s on my protection plan is no good and I need my furniture repair I have had less than one year. I bought a four piece sectional.

This place was Amazing, they really took the time to cater to my needs and get me the sofa and deal that I wanted ;)

Great experience

Stephan was great! He is Professional and went above and beyond in his customer service. I will be back! Love our couch. Thank you for helping my load it into my pickup. I appreciated it very much. Kathleen Fox

Great work. Stephen is attentive and has great customer service skills! Very kind guy and I enjoyed his conversation also! Good job 👏🏾

Very bad customer service, system is down no call no follow up. Miss leading information… unsatisfied had to cancel my order after waiting so long and had to wait for refund… very bad

Excellent

We purchased 2 reclining couches and a 5 year protection plan. We called the protection plan company and filed a claim to get the d-rings fixed on our couches. The company said they were not going to honor the plan (even though Ashley’s said absolutely everything is covered, and it’s stated in the flyer that it’s covered) siting their terms and conditions. I went to the store to ask them to honor the warranty that I purchased and to send someone out to repair the couches for me. They said they can’t do anything to honor the plans they were selling with their furniture or repair the furniture. Ashley doesn’t partner with this company anymore due to denied claim, I was told this by the sales manager. I called customer services and was placed on hold for 1.5 hrs and no one ever came back on the line to speak with me. So now I have paid money to a company that sold me a protection plan I can not even use and will have to spent more money to get it repaired when it should have covered in the first place. Do not buy furniture or protection plans from here!

Free was absolutely the most helpful, informative, and sweetest person! The world needs more people like her❤️😊

Very nice friendly atmosphere!

The representative was very prompt and courteous.The shopping experience at Ashley's was excellent.

A+

The sectional is in excellent condition. The price was reasonable and the guys were professional and courteous. I will definitely buy from them again.

My experience today at the Mesquite Ashley Store was great! My wife and I were kindly greeted as we entered the store. Stephen, our Sales Associate, was knowledgeable, courteous, respectful, and his listened to us, as we expressed our needs. He invited us to "Window Shop" at our leisure and when we were ready, to let him know, with no pressure. Stephen, was a delight to work with and we look forward to enjoying our furniture!

I would still like to know when I’m receiving my furniture no date set as of yet

So far so good we will see how delivery goes

I went there to buy a recliner and ask if they used hardwood I was lied to and said everything was used with hardwood and when I flipped it over it's particle board you didn't have to lie to me just say the truth

Don't know the computers are still down.Had to go to the bank and get exact change.

First time buying Ashley’s furniture here and when my love seat was delivered and I brought in the house to put the feet together one didn’t fit called up Ashley’s they said they would send someone out week later nothing it’s setting on a block of wood and we can’t sit down on couch pointless to spend money on something that was defective never again will I buy anything from Ashley’s

Have been trying to reach the store cooperate for the past 4 days phone dont work I went in person was told system is down .Just very disappoint I am not speeding $5 dollars I spent over 1,300 I was expecting better services .

We walked into Ashley and just as we began looking at options Stephen attended to us and he was phenomenal. He gave us full attention and great deals. I recommend Ashley for your furnitures and others necessary things for your home

(Translated by Google) For me it was the first time I bought at Ashley and the attention from Rosa Rivera was very good to say my purchase (Original) Para mi fue la primera vez que compre en Ashley y la atención por parte de Rosa Rivera fue muy buena para decir mi compra

Victoria Occhi was amazing!!! She listened to what my husband and I wanted along with our delivery needs.

Victoria was awesome!!! I told her what I wanted and she showed me everything that matched my needs. I'm so excited to get my new bed

Kamea helped my Grandmother, she explained everything and did not become inpatient with her.

Jason Austin was the sales associates who helped us with our purchase. He was very patient and helpful. I recommend him one hundred percent.

Very professional and kind Jason in the sleep department. I will definitely return and continue to be a customer.

Great place to shop and great transaction!

Great experience and the sale person was awesome!❤️❤️ definitely will go back.😁

(Translated by Google) Excellent attention, Mrs. IRENE treated us excellent, helped us with the credit to take what we needed and proved to be very professional in her work. (Original) Excelente atención, la sra IRENE nos trató excelente, nos ayudó con el crédito para llevar lo que necesitabamos y demostró ser muy profesional en su trabajo..

CT was so hopeful at helping me get a great deal on my couch and recliner. He worked really hard to make sure my items would get to me in time for my move-in date. Could not recommend him enough! Thanks again!

(Translated by Google) Excellent attention...totally pleased (Original) Excelente atencion...totalmente complacida

The store is beautiful, lots of choices. Irene helped us and she was great! Patient and very good humored. We found a wonderful recliner.

Don't buy from Ashley. They will deliver damaged products and not replace them. If you refuse delivery, they will hold you hostage. Their quality is pretty cheap, even Amazon has a superior quality as compared to them! Just scammers running business.

Great Memorial Day sale going on. If you need furniture, please check out Stephen! He’s kind & caring & won’t pressure you, but will eagerly assist you!

As soon as we walked in a sales rep was there to ask us if we needed any helped, which we did. She was amazing through the entire process but I sadly did not get her name. I highly recommend going there. Very smooth and easy process of purchasing a bed for my daughter.

Jason provided great customer service!

Great Customer! Everyone was so nice! Good quality furniture and my sales lady was so patient with us.

Stephen David was extremely helpful and knowledgeable!

It was a great experience working with Free F. She answered all my questions and was Very knowledgeable! Of all the finance options. Her customer service skills are to be commended.

I have bought from Ashley Furniture before. Stephen was great and very patient. I was in your store about 7 times before I finally committed to buying my Sectional for my living room. It is beautiful, however, the only drawback was the color which was light gray, I was wanting cream or beige... But the Sectional was so pretty... I said YES !!!

We enjoyed buying our new sectional from a very knowledgeable Sales woman who was also very efficient, sweet and easy to work with! She consulted with the assistant manager who also was extremely helpful and very nice! The store was clean and the merchandise was displayed nicely. We had a great experience and would recommend shopping there to anyone looking to buy new furniture. Thanks!

I ordered this sofa from Ashley's in Mesquite, felted in love with the color. As you can see these two sofas are different colors. I have been trying to get this issue resolved. The service at this location is so awful, unpleasant and distressing. I can never get to speak to a manger. They always put me on hold, then hang up on me. I call back no answer. I am very disappointed.

Vee and Free was awesome!!! They was very professional and personable. I was so indecisive and they were patient and helpful. Excellent customer service

This is the first time I shopped at Ashley Furniture store. I had a great experience! Everyone was friendly and helpful. Michael Bryson was amazing! My mom and I are now part of the family.

First off let me say, today I wasn’t exactly having a good day. However Kamella (spell check) && Ms. Vee gave me service so great& ensured I left with exactly what I wanted when it came to my bedroom set that I’m already ready to return to work with them for my living room set. The entire experience was amazing & they never made me feel pressured. Kamella allowed me to walk the store & find what I wanted without the extra “car salesman” feeling. I recommend everyone stops but to visit them.

I had an issue with an order that was cancelled due to lack of communication on my end. Evelyn at the Mesquite location assisted me and made sure the matter was resolved in a timely fashion. Her eagerness to help and professionalism was greatly appreciated. I was able to reinstate my order and schedule my delivery. I will definitely be a repeat customer!!

The experience was amazing!

Jason, provided with excellent customer service.

It was an amazing experience! Kamea at the Mesquite location was precious to deal with. Thank you for making our furniture purchase a pleasant experience .

Great prices but pickup process sucks!!! No ramp or proper loading dock and was told there was no one to help because our salesman had gotten off! Too bad we went from happy customers to shocked and frustrated that we were told to come back on Mother’s Day because there would be more staff after our salesman said we had til 8:30 to pickup on Saturday.

Good furniture but not enought variety

Perfect

Worst customer service they put sign with wrong price which was there fault and they refused to owner that price talked to manager in charge he act like he is the boss saying it’s on add and it’s expired now I told him if it’s is on add should have date of expiration date . Won’t shop again with them .

(Translated by Google) Very good good service and excellent price (Original) Muy bien buena atención y buen precio excelente

CT took care of me, got me exactly what I wanted, helped get my delivery set up and got me in my way! Ask for CT next time you guys are there!!

This store has inexperienced employees, I was sold a table that was on sale and when I went to pick up the table they told me that the employee didn't know she had to sell the table with the chairs together as a set. Then they are selling the items double the price then online because they say they are a franchise and their prices are different. I bought the black leather chairs for $149.99 each but online they are 2 for $149.99. I definitely won't be buying at this location again. I have been an Ashley's customer for a long time and I won't be coming back.

We bought 2 recliners and had them delivered. Once the people left we noticed one of the chairs were not sitting right. We couldn’t understand why. My husband turned the chair over and the wood was busted. We called the store they said someone would be out Monday , never arrived. We called them and they said they canceled the order because the part did not arrive. We told them how do you know what part we needed because they had not come out and checked. They wanted pictures, we got them. We are very dissatisfied. They need to replace the the chair and stop making excuses.

Unprofessional and unfriendly sales staff. Actually I felt like I was inconveniencing him by asking for help and asking to purchase things. Seemed like he didn’t want to be there. I won’t be returning for the rest of my items.

The young man that waited on was very nice he was a big help

Good customer service, from Julien Parker. He made everything fast and easy. We went in, we look and we bought.

If I could give negative number it would be -10! Worst furniture experience of my life! Told them I needed bedroom furniture a new home. Movers were late in bringing our furniture and my brother in law was coming and I needed a bed for him to sleep in. We paid for premium delivery and set up. When delivery guys came, He told me we didnt pay for slats so he couldnt set the bed up. I replied that I had, and he said it wasnt on the order. Tried calling customer service and you get Singapore. Wasted an hour on the phone and got no where, so we went back down to the store. Salesman apologized for the error and said they could bring missing slats in 2 weeks. I reminded him my brother in law was going to be there in 2 days, so that didnt work. Said nothing he could do. Went to manager on duty, after much arguing, he said he could have missing slats delivered next day and they would be installed. Delivery guy shows up, says he contacts with Ashley and he was told to only drop off, he cannot install. Since the movers had not brought out belongings, we had no tools to install, (we needed a drill). Our house was being painted and the painter offered to do for us. After reading the instructions, he pointed out that we were missing parts. Again, called customer service (in Singapore) and wasted yet another hour on the phone. Had to drive down to the store AGAIN! We argued with the manager AGAIN, and was told they would have to special order the parts and it would take 2 weeks. Told him my brother in law would be there the next day. He said ok to set slats with no legs as it was only going to be for a short time. after 2 weeks, we called customer service AGAIN, after getting no where, drove down to the store AGAIN!! Was told that the woman that was supposed to set up was out on leave. Huh? Is someone following up on her work? Oh, I guess not. Has to wait another week for parts to come. Then had to schedule technician to come out and install. That took another week! When he came out, he said they sent the wrong parts and he was going to have to reorder. WHAT???It took another 2 weeks, called to tell them parts had arrived and they said it would be another 2 weeks before they could send someone out. When the guy came, he tried to tell me that they sent extra parts that we didnt need. I told him to look at the instructions and the parts sent were indeed the correct ones. It took him about an hour to correct. WORST CUSTOMER SERVICE EVER!!!!! After all this., the quality of the furniture is poor and just engineered wood. I paid almost $2500 for this bedroom furniture, cant believed I was basically scammed. Spend the extra money and go somewhere that they care about their customers, not just selling you furniture.

My husband and I visited the Mesquite Tx store on May 5th. We were greeted by Free Forest. She is professional and friendly. Her knowledge of the furniture available. Very positive sales representative.

Terrible service both as a seller and Manager they need to be better trained pay for my cash/debit card armchair and they canceled my order and it's been 3 days and I still don't give you my refund when the manager's liar told me that my money was going to be back the next day. And the manager seems to be discourteous with a mistake of his employee who ends up paying the consequences and looks racist.

Will never shop at this store again. Terrible customer service and ridiculous returns policy! Wife and saw a table on Ashley website that looked good but we wanted to see it in person at the Ashley store. Unfortunately they did not have it in stock but said they would match the website price if we ordered from them. Had the table delivered ... all good so far. Set up table and it was too large for our dining room. Called customer service and they said fine, it was within the 72 hour delivery period and they would call back with return instructions. Next day they called back and said they had to refer the order to the store customer service. Next day the store customer service (Ashley Mesquite) called and said their policy is no returns unless the item is damaged. I explained that's not what it said on the website and they told me the website is a different company with different policy. Lesson learned for me never to buy from them again. If a company cannot back up their product then it's not worth buying from them. I should have read the Yelp reviews before shopping there.

Very helpful and friendly answer all questions and concerns

Great customer service. Braylon Russell knew exactly what we wanted. Can't wait for my new sleeper sofa to arrive. Thank you for the wonderful experience shopping.

Very professional clean environment no hassle very helpful and a successful trip. I appreciate the team they all work together. No problem at all. Also, remember everybody’s experience is different just because someone has a not so good experience doesn’t mean you will.☺️

CT was an excellent sales man and helped me to find exactly what I wanted and gave me a special deal on it!

Store Manager Michael delivered an excellent customer experience for my wife and I purchasing a dining set. Quality furniture at a fair price. Thank you, Ashley furniture!

My salesman, Jason Austin was superb! He was very attentive and knowledgeable with no pressure whatsoever. Will be shopping here again.

Rosa was amazing! She took care of us and Made purchasing here so easy and quick! Thank you Rosa ♥️

Irene was very patient and professional.

Very friendly staff. I’m always asked if I am looking for something before I even have to ask.

Ask for Rosa, she's the best! Great selection and quality.

If I could give a zero, I would. This store has no integrity on store policies. I purchased a nightstand and as soon as it was delivered, it went on sale $200 cheaper. I called the store and went in and all everyone said that all sales are final once delivered and there is no return policy. So Customers be aware that, There Is No Return Policy!!! I’m Done Buying from Ashley’s…

Very disappointed I even paid warranty for my dining table. I love the dining table. It was beautiful went with my kitchen, but I did 3 service orders so that they could come and look at it and no one would come and look at it and they said it was not covered under warranty, the paint is coming off came off right away. You don’t even have to scrape it for it to come off there’s like a white layer on top of it. Now I’m going to have to sell my table so that I can buy one I really want but this time I will go to Havertys, so regret selling my table from there that was a very great quality table Will not be going to Ashley‘s anymore

Very professional. Braylin Russell did a superb job!!!

This furniture is TRASH!! GARBAGE!! they sold me a "insurance plan" the leg broke on my couch after 4 years they said they don't cover it ...that fake leather is TRASH i barley sat on it and it tore up TRASH!! I WILL NEVER BUY THIS TRASH AGAIN!!

I was treated very well and my salesman, Steven was awesome,

So get this I was going to buy a good couch for the price it was telling me it was and the person helping me says oh no that's not the price AFTER signing off on paying it over time... so we obviously change our mind after they tell us it's alot more that it was originally & we leave thinking ok we backed out of that we good... tell me WHY THEY SEND ME A CREDIT CARD IN THE MAIL AND MY CREDIT SCORE IS DOWN! NEVER AGAIN WILL I EVER SET FOOT IN THIS PLACE!!!!

I will never ever buy anything from Ashley Furnitures again. The customer service is very poor, the quality is also very poor. Within months of buying a bed, the foot-end broke. Called them several times but no use. I feel , I just wasted myhard earned money.

We had a great experience. Kirstien was very helpful for the items we were looking for

Great Salesperson Rosa was great!!

Both men were respectful and quick with the delivery.

Excellent! My experience was awesome. Due to KC allowing me to take my time and not hassling me to hurry or to make a purchase, I was highly impressed. She was very helpful & encouraging.

Limited selection and pricey.

Best prices on a coffee table we found anywhere and the service was easy quick and professional

Free was an amazing sales rep! I will be back for future business

We had excellent help from Stephen. He was very knowledgeable about all the items we were looking for. I will be looking for him next time I’m looking for furniture. Double thumbs up 👍👍

The salesman was patient and knowledgeable.

Very friendly sales staff.

I had a horrible experience the other night, and I can't even get the store manager or assistant manager to return a simple phone call. Go next door to home zone, they have higher quality furniture and better customer service skills.

I had a really good experience at Ashley's Furniture. Antonio was very professional and a great sales person. Thanks

I had a great experience I hadn't been to Ashley's for a long time the sales person that tended to me was Carlos Alvarado

David is a great asset to your company. Friendly, Professional person . I will shop again at Ashley.

David was alot of help!! He got me in and out with no problems. I will definitely shop here again.

If i could leave 0 stars i would! For Kevin’s lack of customer relation skills. Asked about the chairs being assembled. Stated it wasnt his responsibility to assemble them. Although my wife paid for a full delivery and assembly. Called the store. They stated it was only for the table that assembly was paid for. Needles to say my wife is pregnant. Whos going to set these chairs up if i am at work? Huh!! Mkayty great job Ashley furniture!

Great customer service from the time we walked in till the time we walked out!

Robert was very helpful! I had an easy, quick and delightful experience!

I have satisfied with the service from the Ashley Homestore in Mesquite today, March 18, 2023. I got the furnitures that I really needed. Mr. Russell, Braylon is very patient in providing services. He answered our questions with clear explanations. He is an honest person. He works professionally and friendly.

My experience was great, the salesman Stephen Davis was very professional and helpful.

Great experience, excellent customer service and atmosphere.

Easy pickup/ load DEFINITELY will order again with Ashley

Our experience today was awesome. Mr Charles was our salesman and he was a lot of help. We came in to buy our daughter a new bed and mattress. He was so patient with her going all over the store and never made her feel like she was taking to long. He was just so great we ended up purchasing a new couch even though we didn't need a new one. If your ever in the store make sure you ask for Mr Charles.

Another great furniture partner in Mesquite! Visit them today!

We can always count on finding what we want at Ashley’s! Thank you Brayden for excellent service!

Great experience, easy and had exactly what we wanted. Braylon was very helpful.

Worst store ever on this planet. Don’t ever go and waste your time here to make a purchase who don’t ever care for their customers and their time. i went to the store and made a purchase for a desk table. We made the payment and waited for 2+ hr to complete the paperwork. After we received the paperwork my spouse updated that the item that we agreed to and made the payment for is not the same that we agreed to purchase and signing upon in the paperwork. We were being informed by the representative Mr Antonio rosila attending us that the purchased item had a wrong tag/label attached to it and he updated he was looking into it to do something about it. After waiting for almost 1 hr we were being updated that we need to make more payment and complete the purchase. The item that we had purchased was a on sale item. But due to the tag which was wrongly attached by them and was not our fault, they did not even cared that the customer invested so much of their precious time ,they did not do anything and ever cared to make some adjustments but gave a false promise that they were trying to fix the issue which never happened but instead they were asking to pay more for the item. In short, please don’t waster your time and energy in going to this store who doesn’t have even care about the customer, their time and finally even are very poor in offering hospitality towards their poor customers who happen to visit them. DONT MAKE A PURCHASE HERE AND WASTE YOUR PRECIOUS TIME !! WORST CUSTOMER EXPERIENCE!

Mr David was very knowledgeable of the product. Very nice. Addressed me as Mrs Donna that goes a long way. I'm old school awesome customer service. Will shop here again with David Thanks Mr David Great Job 👍

Wish I could give ZERO stars! Went in on Presidents’ Day to get a new bed for my new born and got a bed set and was told it would be delivered by the end of that week! Waited all day Friday for my delivery only for them to say it would get delivered the following week Wednesday. Then the Wednesday my delivery got here and parts were missing so they took my whole order back! I was confirmed it would be here the next Tuesday and now I get a call saying it won’t be here until Thursday, my baby and wife have been sleeping on the floor because of these delays! Unbelievable!!

Mr CT was awesome It is always a pleasure to have him as my salesman

(Translated by Google) Very good service. Carlo treated us very well and was very helpful. (Original) Muy buen servicio. Carlo nos atendió muy buen y fue de mucha ayuda.

Great customer service & very fast service! 🤩 I have been with them for over 4 yrs now!

I purchased a power sofa at the location in Frisco. When it was delivered, the power supply was missing. The delivery guys had to call customer support like anyone else and sit on hold, twice. We were told it would be a week or two before the power supply would be delivered. I took a chance and went to the location in Mesquite and explained the location to store manager Alex. He was able to find a solution and get me going. That is what customer service is all about. The next time I'm looking for furniture, this will be my first stop.

Loved the service with the sales person. The easiest and smooth of furniture store I have ever been to, he made it so easy. Even though I live in Arlington I will be going back to the store.

My sales associate Kamea was amazing!!!! She took time to go above and beyond and I greatly appreciate it!

Braylon was very helpful. Answered all our questions and wasn’t hovering over us.

Our salesperson, Victoria was friendly, helpful and patient. The selection was great and we had a hard time deciding what to pick. It was a good problem to have! It was an overall terrific experience!

Ashley Furniture has quality merchandise. I was a customer of their competitors and cancelled my account to open one with them. I'm even thinking to about my niece open an account with them.

Antonio R made the experience so much easier and made sure we got the best deals 😃

(Translated by Google) very friendly staff (Original) Personal muy amable

Kay was very friendly and helped us find exactly what we were looking for and completed the sale very quickly. It was a pleasure working with her!

The salesmen was very helpful, he did not try to rush me into buying what I did not want but instead waited patiently while we made a decision

Kay was phenomenal. Loved her energy. The way she handled the sale. How she didn’t try and push anything on me. I knew what I wanted and she gave me what I wanted. Super friendly and charismatic.

Very helpful and professional

Kadriona was my sales rep. She was AMAZING! So sweet, helped me make the best decision and get the best price, and I just loved talking to her! I came to buy a couch and left with the whole living room set on order!! I will ask for her EVERY time from here on out!! :)

Great selection and the sales woman did a great job and answered all my questions. Will continue to buy from them. Great service.

It was a Great Experience Jeb was great a hustler and got it done we had ourr small kids with us so we needed to be in and out.

It was really good and lady to help me Wes really good and nice

Easy experience and great friendly staff.

(Translated by Google) Very bad delivery service (Original) Muy mal servicio en el delivery

Great service mom

Thank you Free F. you made shopping & purchasing easy! Much love, Tiffany E.

Check on line for pricing before you go to the store!! I bought a bedroom set and it was much lower on line and they will not honor it if you purchase from them if you haven’t looked first.

Kamea at the mesquite store was very helpful. Not over bearing like some sales people.i found exactly what I needed

I worked with a gentleman named Carlos and when I found the furniture I wanted I quickly made a deal and set up a delivery date. He was very efficient and courteous. I knew I could find what I wanted at Ashley.

My salesman was Stephan. He was very attentive to my needs and what I was looking for. He was also very patient with me choosing the furniture and decor items.

Choices were nice but the haggle was a little drawn out.

Very helpful and efficient. Marched online prices from competitor. Very friendly no pressure

We couldn't browse, I felt stalked and harassed. Told them upon entering we were not buying just looking and it didn't slow them down, followed us around the store til my husband insisted we leave.

Awesome service. Kirstin was amazing. She made me feel welcomed and worked to get me the best deal.

Great customer service. Friendly. Not pushy or overbearing.

I was very satisfied with there customer service, Rosie was very helpful i was pleased with her.

Great service!

Bad communication and customer service I purchased sofa on 1-2-2023 it was not delivered until 1-28-2023. They do not have a good way of communicating and phone lines were always messed up. I will never purchase from them again unless it is last option. They also over charged me for my sofa I had to go back a week later and ask for payment adjustment. They also do not allow you to pick time to drop off furniture. I will just find something else next time but I really needed a black sofa.

Great folks and beautiful furniture... Will do business again...

There is no exchange no refunds and it is not noted anywhere except on a receipt. So after the transactions is completed and a done deal then you find out they will not even exchange something. We bought a lift chair for my elderly father and the day it was delivered he sat in it and it physically hurts him to sit in it. Instead of trying to get him another one we are out of luck. We will not use Ashley's every again. Also their online prices are quite a bit cheaper than in the store and you have to watch them they want to pick and choose who gets the interest free financing even once approved. I do not recommend this establishment at all.

Carlos Alvarado who helped us is very attentive to detail and helpful

I absolutely love the sales lady that worked with me Kasey or Kay.She was such a beautiful professional person made me feel comfortable and very professional because of her hospitality I will definitely be back to work with her and make more purchases there.

My first experience was great if you’re looking for furniture ask for Oliver. However my experience today was horrible. My boyfriend and I had been to the store multiple times before and we’re finally ready to pull the trigger today. I told myself if Oliver wasn’t there I wasn’t going to purchase but my boyfriend insisted we get it done today. We ended up working with a woman named Irene and I suggest you steer clear of her. We asked for the entire bedroom set and an additional nightstand somehow I walked away without a key piece that I wanted. I am an accountant for a living and when it was time to talk numbers she basically lied to me. I had to get a her supervisor Glen involved and he tried to make it seem as if I was the one being difficult when his sales associate was just bad with math and adding things that I hadn’t even asked for. All while trying to gaslight me. Steer clear unless you’re going to work with Oliver. I will next time stand my ground and wait to work the person that I started with.

Staff was not helpful

Very unprofessional, bad costumer service and misleading information. Shop at your own risk.

Great service!! Carlos was so helpful and professional!!

Kristen was great. The experience was easy and no hassle or hustle

Good products & beautiful showroom. Good service, patient & knowleageable saleswoman Irene deLeon who attended to us. Bought the power sofa, Queen mattress & got 3 bed gear bundle for 2 queens & king for $59 each as promo. Knock off $200 for sofa. Plenty of parking. I started sneezing when I got there, allergies, but I got mask & still enjoyed my shopping. Highly recommended. Price......$$$, worth the money for good products.

Customer Service was good just didn't have what I needed in store. A leather ottoman

I would give negative stars if I could. Purchased warranty for my couch love seat set and have been waiting for almost a year to get it fixed. Every time I call I’ve been put on hold for a long time just to get hung up on. I went up to the store about 2 weeks ago. The manager Alex gave me his phone number and I’ve reached out a few times, left him a voicemail since then, yet no action has been taken on their part to fix my furniture, which honestly was not as good of quality that I expected. I haven’t even received a call back. I wish I would have purchased my furniture somewhere else.

I had a fantastic experience. It was my first time at Ashley and Robert was amazing. I tried almost every mattress in the store and he patiently explained & waited on me. Very seamless experience and great customer service. Thank you Robert I left with 3 mattresses and a big smile

Great customer service, from start to finish. If you are looking to purchase furniture at this location ask for Julian.

Working with Stephen at Ashleigh was amazing and easy. Most definitely my new place for obtaining furniture.

Very friendly service and very satisfied with my purchase!

Easy and quick. Steven did a great job and was able to answer our questions. We’re hopeful the delivery goes smoothly and that the chair we ordered works out!

Julien was absolutely phenomenal. He was very personable and worked quickly to address my purchase needs. They were able to price match my item with the online price and setup a quick and timely delivery. I was extremely happy to be working with Julien and I look forward to returning to this Ashley’s location!!!

I had a wonderful experience today with Lea and Gloria (sales representatives); I hope I got their names right because I’m bad with names. ☹️ They helped me with the approval process and I received approval for the Leather Sectional that I wanted! They worked diligently to accomplish the approval! Great outstanding team work!

Antonio was very helpful. And nice.

This experience at the Mesquite Ashley’s was great as usual. The environment is good and the customer service is awesome.

The best customer service!

I had a wonderful experience! Michael was so nice and patient. He really made me feel like a valued customer.

Sales rep was awesome

Nice furniture, just did not find what we were looking for.

Delivery system not good. I received a text of my delivery they gave me three dates to choose from. I chose a date instead of receiving a text of time frame four days later I receive text asking me to schedule a date for delivery mind you I received this on the date I chose from the first text.

Great sales man. Straight forward and patient.

Stephen helped me and my family from entering and exiting the store. We did make a purchase and he assured we received the best deal. Loved the variety of options they had!

Free was my sales person and she was a pleasure to meet with and talk to Thank you for making my day God Bless You

I enjoyed working with salesman who helped me. He was friendly courteous, and I appreciated his customer service.

Jessica was very friendly a professional. No pressure to buy, very helpful and knowledgeable. We will return.

Steven did a great job helping us! Very professional and answered all of our questions. Great customer service!

I’ve spent 10,000.00$ ordering a new bed set and sectional at the beginning of November. I’ve had 3 different delivery dates for the bed itself. It’s now December 6 and I called to get an update and now I’m told it’s on back order again until the end of December. I was originally told that the delivery for the rest of my order would be November 17, keep in mind they wrote the delivery dates on my paperwork for each purchase. I’m still trying to get an update on my order so I can have the bed that I purchased delivered. I keep getting the go round every time I call. It’s just a bed. I don’t understand why it is so hard to give me a direct answer or the product that I ordered. I paid cash up front and paid for delivery. This is ridiculous. I do NOT recommend Ashley to anyone any longer. Sadly everything in my home I’ve purchased from Ashley but the buck stops here. I have had enough! I just want the remainder of my purchase. It would be nice if I could get a manager to give me a call back with some definite answers. Best regards, Kassaundrah Poe

My associate was Amazing and so patient

I have purchased all my furniture at Ashley and Carlos is the sales person that helps me all time he is really nice and helpful. I recommend Carlos 100%.

Came in no pressure and we had a great experience with the gentleman who served us great service

These people are str8 lier's they advertised item's that they did not have ... If you had a question, they played tag going to ask another numbskull about the item, only to come relay to you what they don't, can't or has ended trying to hustle you into a financial agreement with outrageous interest on the half off price they never had.. I started to go to Nebraska Furniture

Try somewhere else first if you appreciate people actually trying to work with you or care about you as a person, instead of a hard hit on your credit or a sale/no sale. This lady seemed very attentitive when we first entered, took us to see something comparable but not exactly what we wanted. Then immediately to paperwork. Not a problem, but If I've already said I wasn't approved online then the sales person should take that information and utilize it before hitting your credit for a no sale. Because she literally gave up on us when she saw how much interest my loan was going to be. I was doing my own math and she literally had nothing to offer us after that and was playing on the computer with little to no eye contact after she informed us of what our one singular option was. This is now almost a week later and I couldn't let it go, so I needed to post this ridiculous occurrence. Now I still have no couch and over 12 points dropped on my credit score. No thanks to Ashley Furniture 😒

Victoria from the Mesquite tx store took great care of me.

Very satisfied with the purchase and the service was great very friendly salesman explained everything very well thanks nick

Ashley furniture is not a forthcoming business they were dishonest in their advertising efforts for black Friday upon entering the store they had marked everything up only to try selling it at the price it should've been marked down from and they had nothing half off. They advertised 50% off and had a list of what they were trying to get rid of and it was overpriced.. these same item were at Nebraska furniture and they were half that this of the cost Ashley was pushing

AMAZING customer service. CT was also great!!

(Translated by Google) The seller was very kind, I went to the store that is in Mesquite, the name of the seller CARLOS I really liked how he treated me (Original) El vendedor muy amable fui a la tienda q esta en mesquite ,el nombre del vendedor CARLOS me gusto mucho como me atendio

Great salesman , really took care of us

Carlos and Rosa were both awesome!!!

I had a great experience at Ashley’s. Kamea helped me so much. She’s awesome!!!

The salesman Stephen was very helpful and knowledgeable about the furniture I wanted. He has excellent customer service skills.

If I could give no stars I would. This has been the worst buying experience ever. This company is not punctual and are not organized at all. I’ve bought from Nebraska Furniture Mart and never had any issues at all I will be canceling my order here and going with Nebraska. Never shopping here again.

I placed an order online and why did yall send me half of a sofa? This makes no sense, missing legs to sofa, back rest and decorative pillow. Never again Ashley

CT was wonderful! Pleasant man to work with and very satisfied with my purchase today! Thank you CT!

Rosa was awesome!

Friendly

Ashley's Forthwoth warehouse sucks:: 1st I went to the Ashley's Grand Prairie warehouse to pickup my order. Once I get there I'm told my dinning table and chairs were moved to Ashley's Fort Worth warehouse. Once I get there the front desk girls tell me it will be a hour wait, which is fine...an hour passes and still not call. I go back to get an estimated time and the young front desk girl had attitude and bad customer service (the older one was nicer)...she keeped saying "idk, idk" Like girl it takes two seconds to look up how many more people are ahead of me and get a CORRECT estimated time. The young one needs to get an attitude check. 😒 Long story short it was a 3 hour (almost 4 hours) wait. Also if they could do the bare minimum and get a log book so we can get an estimated time ourselves since front desk won't do it, would be great. P.s. my advised just pay $50 for shipping it takes longer to get to you but less hassle.

They offer great deals and helped me find the cutest and most comfortable sofa. This is DEFINITELY my new go to for furniture!!!!

I’m changing My review because I was originally told my order would be delivered 11/30/2022 by the salesperson who assisted me in the store. I waited all day for my delivery. I contacted the store that evening when it was clear my order was not being delivered. The store manager informed me my mattress was on back order. No one informed me of this. Clearly I am disappointed. According to the Manager my sales person no longer works there that is why I was not informed later that the mattress was on back order. Someone should’ve followed up on his customers.

They delivered a broken server and it’s been over a year trying to get a resolution . Customer service is such a joke. What a horrible company.

Have brought furniture from Rosa before. She gives great customer service.