Ashley Store Midland, TX

Warning never by anything from Ashley furniture. We purchased a sectional from this locations and was promised the delivery date we requested in order to close the deal. Once they had our money they changed that date and forced us to go to Lubbock to get it ourselves. Once we received it was damaged with an open pen inside the packaging which reported same day. It has been 30 plus days now and multiple calls and visits to the store and care with promises to make it right and refusing a return. The tech final showed up to fix it and did the best he could but it is noticeably different. The material is already coming apart. Ashley service to this point has been horrendous

Very welcoming! Enjoyed my time shopping and easy checkout and get deals! Thank you Maria

Great service.

Great service!

(Translated by Google) Excellent place to look for your furniture, very attentive staff, I recommend it, of course I received my furniture in excellent condition and I was able to track when it would arrive at my house (Original) Excelente lugar para buscar tus muebles, muy atentos el personal, lo recomiendo, por su puesto recibí mi mueble en excelentes condiciones además de que pude hacer seguimiento de cuando llegaría a mi casa

They are very disrespectful.

Excellent experience today in the Ashley Midland Store.

I had a great experience. Was friendly received, guided to what I was looking for and quoted with a nice discount. The result is a beautiful new living room and dining room.

This trip was some of the best service I've ever experienced while furniture shopping. Allan Tran, I do believe, was the best. I'm so excited to have this gorgeous bed.

Tom and Kayden went out of their way to help us. Much appreciated assistance.

All the store personnel were extremely nice and knowledgeable. We also received great assistance from the store manager, Justin. Thank you!

Kayden was great he wasn’t pushy and help us a lot. Thank you for all your help!

Justin and Allen where excellent to work with!!!

Clean store, friendly staff. Was help by two salesmen, both knowledgeable but not overbearing. Didn’t fell pressured into purchase. Was able to order options without up charges or delays in shipping. No threat of increased pricing due to tariffs. White glove delivery crew were outstanding, thanks Cory!

Great service and sales associate was not pushy or staklerish. Will be buying other furniture in next few weeks

Good service. Good furniture.

Excellent !

We had a great experience service was excellent. Quality and pricing was excellent

Very nice and friendly staff.

(Translated by Google) Rachel gave us very good service. (Original) Muy buen servicio nos dio Rachel

Ashley Furniture was friendly and very helpful. Sarah was great. She kept plugging in recliners for me. I went around the store like Goldilocks looking for the perfect chair. The manager, Tom, introduced himself. He’s friendly and helpful! Overall, it was a great experience.We will be back. Thanks! Linda and Kelley

Friendly staff and Great customer service . Kayden was very helpful and attentive threw my whole buying experience 👌🏼

Salesman was real nice and helpful. Was very happy with him and our purchase.

Karen was great help 👍

Immediate help and fast check out process left me feeling very satisfied with this business. Thank you!

My selection and purchase was quick and the sales team was professional and knowledgeable.

Beatriz and Manager give great customer service.

Very patient, kind, professional and helpful. Very pleasant experience! Thank you Allen!

Delivery guys were very quick and professional

Working with Ashley's was the worst experience of customer service I have ever encountered. No one in the organization could keep a schedule. When I finally did get my furniture, it too everyone in the store to come to my delivery address to get the items put together. Of which was never completed or completed correctly.

Super nice folks. Thank you. Just wish I could get the chair sooner. Thank you for everything.

(Translated by Google) Excellent service, very friendly (Original) Excelente servicio muy amables

I feel like I got an amazing deal and the customer service was outstanding. My experience was so good in fact that I no longer even need furniture, but I still plan on going back. I don’t care what I have to buy. It’s worth it

We ordered 14,000$ worth of furniture here. We are very pleased with the quality of furniture. However, two of the beds we ordered were not complete. We did not receive slats or a box spring for the full size mattress so we have to leave it on the floor. We did not receive a box spring for our king bed so just have the mattress on slats making it very uncomfortable. The men who delivered our orders said the sales people should have told us that but no one did. I have called customer service they said I had to go to store. My husband called Ashley Furniture and spoke with someone and said he’s not paying for these items or they can take what we owe off the warranty that we don’t really need and he also said we also have to come to store and refused my husband’s request to speak to a manager. This is difficult we don’t live in midland and have one car my husband works on the oilfield. I do not know why no one at the store or customer service can help us with this.

It was a quick purchase. I said exactly what I was looking for, kept it within my budget, and left within an hour. Super friendly!

Everyone was super nice and happy to help with anything we needed. Process was quick fast and easy after we decided on what we wanted. And the best part is 5 day delivery no waiting 5 to 10 weeks. Warranty is a great deal also

I will never buy from Ashley Furniture again. This was my first time to shop here. Besides the process taking a long time, which was no fault of the person assisting me, the store seemed to not want business. After deciding to purchase the item, they did not have any wrap or protective material to help with transferring it home. The "helpers" seemed as if they needed help with the loading process. After all of that, I get it home and there is a piece missing from one of the chairs so now it wobbles. I used to think Ashley Furniture was quality furniture. Now I feel that I could get the same quality at a flea market!

Staff was nice and helpful. Only issue was their system wasn't working correctly for us to take home the floor model bedding, since their warehouse was out. So checking out took an extra 30 min. They didn't seem very concerned, joked around, and took their time while we waited. That's the only problem I personally had with the transaction. Other than that, no complaints.

Everything went well. I really appreciate the professionalism.

Great quality good selection

I went in the store to place my order. The sales lady got all my information off of my ID. I let her know I was in the process of moving and needed my order sent to my new address not the 1 on my ID. She said she didn't know how to change it but would have someone help her later and to call in the morning (the day of delivery) to make sure the driver had the correct address. I called the next morning and they said everything was good to go and my order would be delivered to my new address on time. I got the notification that they had arrived then got a call from my mom saying they were at her house. The delivery driver was polite and professional and let me know that the old address was the 1 he had for delivery and couldn't change route without going through the proper channels. I hung up with him and called the store the lady I spoke with wasn't helpful at all and wanted me to cancel and reorder my purchase. While I was on the phone with her the Lubbock hub called me and informed me that they had changed the route for the driver to deliver my order that day. The gentleman at the hub and the driver informed me that this isn't the first time someone in the store dropped the ball on a delivery and made it difficult for everyone else. I gave 3 srars bc the driver and hub were helpful and professional. The store communication needs work.

Adonica was excellent and her knowledge about the products was superb!

Had a great experience. Tj and Karen were both very helpful with our experience.

Benny was amazing at helping me today great customer service he made my day!!!

excellent experience

Your accommodation is well appreciated Thank you very much

It was very good experience and excellent service thank very much

Luis did an excellent job at showing us bedroom furniture options, and then putting a terrific price package together. Everyone at Ashley was very nice!

(Translated by Google) The experience in the store was very good (Original) La experiencia en la tienda fue muy buena

Awesome experience. Was helpful in finding exactly what I wanted

Ask for TJ super helpful

Raquel Nelson did a great job in making us know,like and trust her.The product was what we wanted and when we didn’t buy on first visit ,she followed up to see how she could make the sale.And her manager met our expectations and I returned to complete our purchase.The financing also aligned with our budget (easily done).5 Stars

Great experience and customer service all the way around. Highly recommend!

We had a fantastic experience shopping at Ashely in Midland, TX. Everyone was very friendly and helpful. We would recommend this store to anyone shopping for furniture.

Very very good

I had to do all my shopping by website and phone. Andonica was a great help.

T.J. was whom I spent time with. He was pleasant and listened to what I was seeking. Thank you.

Great staff and overall experience!

(Translated by Google) Excellent customer service along with a good variety of furniture (Original) excelente atencion al clinete en conjunto con una buena variedad de muebles

Sales team was very attentive and helpful. Manager of the store was very friendly and interacted with us and made us feel welcomed. Overall one of the greatest furniture hunting experiences I’ve ever had.

Karren was the best!! Super helpful very kind and attentive 🙂

Racquel was very helpful. She showed me what I wanted to see, but didn't pressure me. She was professional and friendly.

Great service! TJ was very helpful and our order was delivered within a week.

Ask for Allen Tran for the best service!

Benny Hands down!!! Best sales person I have ever encountered. Went above and beyond. That man needs a raise no doubt. If you want new furniture for any room ask for Benny at Ashley’s on midland texas

TJ was great and the manager was helpful

Be careful with Ashley. I was told I have 5 years no interest to pay for my furniture but when the loan provider contacted me, Ashley LIED, I only have 2 years and if I was not on top of my stuff I would have NEVER known the truth. So they will tell you 5 years but it’s not and you will have to pay all that interest, so be careful and read your paperwork. Another issue is my couch was damaged when I moved, so Ashley sent the part( took 4 months) the technician comes and try to fix the couch, after he takes the couch apart he says Ashley sent the wrong part. He does not put the couch back together and says, DONT SIT ON THE COUCH, Ashley has to send the correct part and he doesn’t know how long it will take, this is unacceptable. We could sit on the couch before and now we have a couch we can’t even sit on, and Ashley customer service was No help!

My experience purchasing a mattress was perfect! Staff is very knowledgeable and made my decision easy! I will be purchasing from Ashley again! Thanks

Excellent service from everyone in the store. My wife and I couldn’t be happier with all the friendly people who were extremely helpful and patient with my wife’s choice. Thank you and we will definitely be coming back soon for more furniture

TJ was very friendly, knowledgeable, and aided me in the purchase of my bed. He was able to answer all the necessary questions that I had and was patient throughout our encounter. The entire Ashley was very friendly as well. Definitely satisfied with my purchase and experience at the Midland location.

Had a nice experience.

Came in to the Midland Tx store on a Sunday, haven't been here in a while. Our salesman TJ Seymour did awesome. He was very professional, down to earth and courteous. Go by and see him. We highly recommend him! Thank You!

Adonica was very friendly and knowledgeable.

This is my third purchase with Ashley’s. They always go above and beyond for me. They find the best ways to save us money. They are patient and very nice. Thank you Alex and Beatriz for all your hard work.

I've bought furniture with Ashley's several times, and always have had a good experience with the Midland store. The latest purchase was great. TJ helped us out and got us exactly what we asked for (without trying to sell us what we didn't need). Thank you TJ!

Really appreciate the manager and staff working with me to replace some pillows on a couch I bought that were down filled (I am allergic to down) that I didn't discover until after I got the couch home.

Wish I could give zero stars. Was told how bad this furniture store is and I still went. Ordered my large black rug on Nov 11, 2024 and it’s currently Jan 2025 and have yet to receive my rug. Customer service gives me the run around and the store associates aren’t any help since they just give you the customer service number…. Lost my business for life.

Great guy

Great place to shop for furniture, very friendly & knowledgeable staff!! Definitely recommend this store

Sales associate was very detailed in providing information on items we were interested in. Took time with us to show a variety of styles.

The store employees were really nice to customers and I like the way they interact with me and other customers

It was an amazing and I would like to appreciate Luis Acero for his explanation and kindness! Many thanks

We were greeted when we walked in, and the associate made us feel like he was interested in how to best meet our needs.

Overall great shopping experience. Sarah was very helpful.

It was a very easy going experience. Benny Nunez helped us out with what we needed in a very fast and efficient way! He was very knowledgeable and helped us get the best deal for the financing part of the experience. I would definitely recommend this place for anyone who is looking to buy quality furniture at a reasonable price.

Allen was perfect for us He did a great job, explained everything. He was friendly, helpful and very knowledgeable I would recommend him to everyone. He was wonderful. Great job

It was very good, I was very satisfied with the service I GOT T.J was nice and very kind and was very helpful

Quick professional wry helpful

Excellent service John was amazing did my whole transaction with me being at home

Very helpful representative ans knowledgeable

Nice Friendly workers

I recently moved to Midland & stopped in to do some browsing. The team was friendly & extremely helpful. Sarah from the sales team & the management team were amazing. The team there went above & beyond to help me with my purchase & made my shopping experience a very pleasant one. I’ll definitely be back.

Sarah was very patient and helpful! She explained all our options, we like that she didn’t rush us, and answered all our questions. Will definitely purchase more in the future!

The customer service was absolutely beautiful Thank you Luis Acero in Midland texas

I ordered a sofa bed sleeper. However, the sales lady did not order me what I specified and instead ordered me a regular sofa. They need to pay better attention to the customers needs. I don’t think I will be returning for any future purchases with such carelessness from an employee.

Every one there was every nice and friendly.

Ashley Furniture in Midland the staff are the best!! Kudos to Benny and Martha for all your help.

We purchased night stands from here and it was perfect experience for us, especially Mr. Justin helped us a lot with his great customer service!!

Real friendly staff real good selection of different items and pretty quick shipping to your house

Benny Nunez was so helpful in assisting me with my purchase. I didn’t have to wait at all. He made it a very smooth and enjoyable experience

UPDATE: Corporate has stepped up and honored the additional warrant and was able to fix my couch. If I could I would give them zero stars. I have nothing but issues with them since I bought my furniture. The store people will deceive you on the extra warranty by tell you it starts after the year from them. Apparently it does not. When you have issues and call for warranty work you get the run around and the warehouse will loose your items. Buyer beware. If you can definitely go somewhere else. I will never buy from them again.

They had a lot of great stuff, but not what I was looking for

Great experience, I wish they had more items that you could take home that day, but overall great experience.

Raquel was very knowledgeable and helpful. Great experience and would shop with Ashley Homestore Midland again.

Our sales person was great. We found what we wanted and got to bring them home the same day. We bought a floor model set and got a great deal.

My account is almost paid off but they still would not put our items on it.

Allen was very helpful!

Service was amazing

I

Timothy Knapp was our sales rep during Ashley’s Black Friday sales event. He was very professional and knowledgeable on all sales event details, savings, and promotions. He was very patient during our buying process and ultimately we made some great buys. The only constructive feedback I would have for the store is to speed up the paperwork process. I think paperwork process alone took more than 1 hour. Otherwise, our experience was a great one. We look forward to doing more business with Ashley Furniture in the future. Great job Timothy!

I found the perfect chair at Ashley. I was able to negotiate a price that worked for me. Can’t wait until I get it delivered! Thank you Sarah!

Super fast and easy was very happy with price and so professional

Ashley’s in Midland did a great job, was able to give me competitive pricing and able to deliver my order quickly.

Rachael was great help and she was very fast! Everyone at the store was super friendly.

I was highly disappointed in the quality of the $700 recliner I bought online. It took us over the 72-hour return policy acceptance time to be able to get the chair to my dad because of health reasons. When we did get the chair to him, it wasn't solid or sturdy enough. Part of the reason for missing the 72-hour cut-off for the return was because when the chair was delivered, the box was shredded, and some parts were missing. I contacted the makers of the chair first and waited a day to hear back from them, only to be told that I would have to go thru Ashleyfurniture.com. I was told that the chair manufacturer had contacted Ashley, and I would have to wait for them to contact me. I'm still waiting! I even called and checked to make sure they had been told about the missing parts, and was told that they did, and I just needed to wait to be contacted. I still haven't been. So wouldn't that mean Ashleyfurniture is at fault for missing the 72-hour deadline?? When I tried to return the chair (after not hearing back about missing parts and dad not finding the chair comfortable or solid enough), I was denied because it was over the 72 hours. I tried to explain what happened and was dismissed. I found the product and the customer service to be severely lacking. If someone from Ashleyfurniture.com would like to take a second go at working with me on this issue, I would be more than happy to do so. This chair was bought for my elderly father and his health made it impossible for him to try it out until it was past the 72 hours, I'm sure anyone with an elderly parent/ grandparent or a heart would understand! And...... there are still missing parts and Ashley still hasn't contacted me back about them! So it breaks down like this; I eat it on a $700 (overly) priced chair that doesn't meet expectations, and I do not even get my missing parts! Nice!

Great experience, everything went so smooth. My salesperson was very helpful and professioal.

Edit: To the owner who responded, the fact that you call an attempt to scam $1000 out of me miscommunication is hilarious. Also it wasnt your locations customer support, I had to call corporate. Will never shop here again. The only reason I kept my order is because of customer support and the discount they gave me on my 10k order for my new mattress & adjustable base. The sales rep who set me up to purchase my new bed pretty much tricked me into an additional 1k worth of product. A $500 bed cover that she told us was free & an extended warranty. Made us sign for our "gift" and receive text messages asking if we got our "gift" only to see a $500 charge for it later on. When I asked her about it she said "who told you it was a gift? Who told you that?"... I don't know maybe the person who suddenly handed me a bed cover and was like "on the house just sign here to show you received it since we don't deliver these!" ANYWAY... CS agreed that the product was supposed to be free and thus removed it from my order and also gave me an additional amount off my order to not lose the sale. With that said, the sales rep was also refusing to communicate with anyone because she believes she's a know it all. I have a prior back injury that's supposed to cover the taxes off my order with a prescription that I had. She told me it only covered the mattress. After speaking to a customer service rep, they informed me that was incorrect and I relayed that information back to the sales rep and she immediately told me that was wrong, and when I asked her if she was sure & if there was anyone she could ask she said "no" and long explanation on why that wasn't correct. I later called another CS agent and they informed me once again that she was incorrect and offered to do the prescription for me, which they did and removed the taxes for both the mattress & base before delivery. I won't mention the name of the sales rep just because my experience shouldn't define others with her but I definitely won't return.

It was a very positive visit to store. TJ was very helpful. He help me find actually what I was looking for.

Luis was amazing to work with. Attentive. Gave good advice and worked with me and my schedule. I’m looking forward to getting the furniture in my new home. Thank you Luis and team.

Friendly service

Such a brea experience! The selection was amazing and the gentleman the assisted me (Benny) was very pleasant and extremely knowledgeable about every brand/model. Benny made sure I was given every possible discount or deal and I left very happy with a delivery date just a few days away! The delivery men were exceptional! The quick Curious and professional. Cody and his driver got the massive piece of furniture into my house through the smallest entry so quick and without a single problem all with a smile on their faces! Thanks Ashley…. We’ll be shopping with you again!!

Very beautiful furniture at Ashely’s store. Excellent customer service. Beatriz in midland, Tx is absolutely the best! She is so kind and patient. She really puts the heart in helping people.

Totally awesome!!!! Josh!!!

get your furniture literally anywhere else, this place was just problems from beginning to end. issues with order, issues with delivery and setup, in fact their driver refused to deliver and assemble our order entirely, could not give us time to make more space despite the fact that we had already trashed our old furniture. waste of money, but more than anything a waste of time. will never be back, could not recommend even to someone I hated.

I was pleasantly pleased with my experience at Ashley furniture. The prices were great! However, after I decided what to purchase, the checkout time took what seemed like forever to pay for my furniture! But overall, I would say that the experience was positive. The staff was very helpful, pleasant and attentive. I would buy at Ashley again.

(Translated by Google) They installed my bedroom set and when I realized they left my television damaged (broken) I called them and sent emails and they told me that it was not their responsibility, so they did not take responsibility for the damage they caused me (Original) Instalaron mi set de cuarto y cuando me percaté dejaron mi televisor dañado (roto) los llamé y envié correos y me dijeron que no era su responsabilidad, por lo que no se hicieron cargo de los daños que me causaron

I got a really nice living room set with a couch loveseat and recliner all power and I worked with a salesman Austin I got to talk with him about the pricing and try to work out the best deal if I could get I mean I don't think I got everything I wanted but it was it was good to be able to communicate and I would recommend anyone going down to Ashley's two speak with us and I'm recommend them highly I think I did a great job. By but

(Translated by Google) My experience with the store was spectacular, variety of furniture to suit each person's taste and color, very good service from Mrs. Martha, very professional, polite and with a smile and the best willingness to help, thank you, I loved it and it was easy to buy there . (Original) Mi experiencia con la tienda fue espectacular ,variedad de muebles a gusto y color de cada persona ,muy buena atención de la seńora Martha ,muy profesional ,educada y con una sonrisa y la mejor disposición para ayudar, gracias me encantó y fue fácil comprar ahí .

Great customer service

Josh was friendly, patient and very understanding of our needs. He ensured we were happy with our decision.

Everything was nice the personal was good too and very polite

customer service can be better. never really have deals.

(Translated by Google) My experience was very good because the saleswoman who assisted me was very professional and knows how to do her job very well. (Original) Mi experiencia muy buena porque la vendedora que me atendió muy profesional y sabe hacer muy bien su trabajo

Service and delivery was awesome. Did a great job.

Very professional- They went above and beyond to give me the best deal possible!! Thank yall!!

Won’t shop for furniture anywhere else! Benny went above and beyond to make sure we got exactly what we wanted! So in love with our new sofas, and all the features they came with. Talk about modern comfort at its finest! Thanks Benny for making our first experience at Ashley’s one to never forget.

Benny is the best and kindest salesman at Ashley!

Benny was great ! Helped us and was able to answer all of our questions ! Will definitely buy furniture there again with Benny !

I was finally able to find the perfect couch thanks to Benny. Everybody in store was so nice but Benny’s customer service is 10/10

Beatrize went above and beyond to make sure we were satisfied customers. She was amazing. Great prices and amazing customer service

Terrible Experience - Do Not Buy Here! I wish I could give this place zero stars. I bought a bed that looked decent in the store, but when it was delivered, it was an absolute disaster. The material is almost plastic-like, completely different from what they showed in the store. It feels cheap, uncomfortable, and nothing like what I was promised. The worst part is the deception from the salespeople. They show you "similar" products in the store, but when the real thing arrives, it's a totally different, low-quality product. They are nothing but liars trying to make a quick sale. This is the worst store you can choose for buying anything. Do yourself a favor and stay far away from these scammers! Liars!

Great salesman great conversation and great help!

Martha, has always been great help when I need to purchase furniture, I dont even have to go to the store, I send her what I want and she gets it done, great customer service

Austin is the man to see for your furniture needs! He was helpful, answered all of our questions and finished our paper work really quickly. Recommend Ashely’s and especially Austin.

I have now bought several pieces of furniture from this Ashley’s store, this is a great place! Several of the other furniture stores in Midland have very pushy salesmen, but the team here at Ashley’s aren’t pushy at all. They let you look around and do your thing. We even told them we were leaving to go look at a couple other stores (just to be thorough) and they were totally cool with it. But then, after having to practically run out of the other stores just to not be hounded into buying, we came back and bought from Ashley’s again easy peasy.

Acima representative was very helpful in answering my questions Ashley salesman extremely nice and polite and made everything an easy process

Worked with the sweetest girl and got everything I need!

We had the pleasure to be helped by Benny. He made our shopping experience easy and quick. He was very friendly and helpful through out the whole process.

Great customer service! Beatriz was great!

Austin was very helpful in helping us find a server for our kitchen, he got us a fair price on it, and we even bought a loveseat on sale while we were there.

Awesome experience! Ask for Tim! Glad we popped in and purchased a new bedroom set.

Had a great service from the employees there. We got there late and left there very late. They still were very nice and polite with us. Didn’t rush us for anything even it was already after they already closed

I went in to purchase a recliner at the Ashley furniture in Midland Texas. I had such a great experience the minute I entered the door there was someone there to greet me? It was just such A pleasant experience. The process of purchasing the recliner was so easy !

Great experience, Sam was a great salesman. Management was great as well. Overall awesome experience, will definitely be a repeat customer.

The only thing we are not to please is that they took a long time for this cash transaction ..

This is the third time I've bought from Ashley's, albeit from three different stores. Dealing with TJ at the Midland, TX store was very nice. He was able to answer any questions we had and did not push our pressure us. So glad we decided to stop in and looking forward to getting our furniture in a few days.

Josh and Michael were amazing, Justin is not very friendly nor personal. And the way he talks to his employees in a condescending manner was very unpleasant. He was really nice to the guy who was buying everything cash, but had really bad attitude towards the other clients. But again Josh and Michael did an incredible job.

I am actually very upset with this store, we bought a mattress and a bed set, we had to wait three weeks for the bed to be delivered, when the bed arrived it arrived incomplete without box springs, which is where the mattress is placed so you can sleep, we called the store and after two or three days without getting an answer, they told us that we had to buy that part separately for almost $300 when they never told us that that part was not included. A horrible lack of professionalism from both the store manager and the saleswoman, they should look for trained personnel to do this type of work.

Tom noticed I was looking at dining tables and immediately helped me, he's the store manager. He called Justin over, his assistant manager to help as well. They had great customer service and I honestly bought my dining table from them because of how helpful they were. Highly recommend Ashley's furniture, Tom and Justin will take care of you!

Martha did an amazing job! Offered us water and completely met our needs. Went over all finance options and was just fun to have as our sales rep!

Luis A. Was such a big help! He definitely took into consideration my thoughts and specific request on the couches I was looking for. Definitely will go back for any other house furniture and will be asking for him by name!

This took forever but neither parties fault. Very patient and understanding team!

TJ was a great help very respectful. Recommend asking for him.

Very helpful. Nice friendly

What an absolute racket. Completely deceptive business practices. You go online to look at furniture, you add it to cart, add the protection plan, add the delivery cost and get the total price. Then you go into the store with that information and apply for the 60 month financing on the items/protection/delivery and the total they give you is exponentially more than online. They say online items are “discounted”-nowhere online does it show the items are on sale. So in store it’s $1,000 more for the same furniture, $400 more for the same protection plan, and $90 more for the same delivery. Absolutely ludicrous and a total money grab. We will just stick with our current furniture.

Tom sold me a recliner loveseat today. His hospitality, patience, and customer service made shopping a pleasure and very easy.

My sister got a twin bed temp bed with an adjustable . The sales man told my sister that if she wasn't happy with her bed within 90 days that she can return it and they would get her another one. Well he lied to her or the person on the phone lied to her and she misunderstood Well she didn't misunderstood That is what he told her because I was there and grand kids was there. You are taking advantage of a disabled lady and God knows about you lieing to her. She called in after the third time of sleeping on it and informed the person on the phone , that she was unhappy with the bed and the person told her it takes 30 days then call back and she done that. Now she is being told that you can't take it back.For 1 that's lieing and bad business You will answer to God for this!!!!!

Purchased a couch. Sarah was wonderful, very helpful and professional, personable and friendly. It was a pleasure working with her.

Very satisfied. Great customer service and management all with a big smile. Very pleased.

Great service, found what we wanted and they really worked to make it all perfect. Very very happy

Our Ashley’s experience was wonderful!! We took advantage of the July 4th sale and Justin Burt in Midland fixed us up. He was knowledgeable and so kind in getting our order done, even staying late to help us out. Love the commitment that he and Ashley’s has to their customers!!

Great Customer Service

Shopping at Ashley’s Midland was a great experience, price and quality of the furniture was unmatched!! Environment felt comfortable and super clean, and the best part was customer service was second to none! Look forward to shopping there in the near future!

This is our second visit to Ashley’s furniture due to a wonderful experience with Sarahi, sales representative, her knowledge and patience towards our questions and concerns, were answered very respectfully. Also, she was never all over us to make a sale, very courteous she will step away and gave us our privacy to make a decision. In addition, her managers were also very polite and worked together with a Sarahi. I just loved the atmosphere in this furniture store!! For sure, we are still working in remodeling our home and there are plans to purchase more furniture!! Guess what! We will be going back to Ashley’s furniture store!! Thanks for an awesomeness's experience, Sarahi and team!!

Great customer service ! Sarah , as well as the entire staff left a great impression! Well done !

Amazing customer service in Midland Ashley. I learned not to buy online!!! Still wondering what happened to us online. Still thinking a scammer was involved. The store manager Justin and associate Noami were outstanding. Ordered and will be delivered to El Paso to our son in the military. Highly recommend this location

Very friendly service and they made me a great deal!

We went to look for a bed frame and found exactly what we were looking for amazing staff super friendly and answered all questions I super recommended

I enjoyed shopping for some New couches at Ashley‘se There was no pressure to buy anything, and Austin McCarty was very knowledgeable about their furniture and was great to work with

Great customer service

The staff and service were great when I purchased the couches. However, the delivery of the couches was not great.. They were not careful when delivering the couches and left a few stains already. Repair tech never came out when called and scheduled for. I still have not received the ottoman and wedge. I purchased the couch back in March. I get calls every other week to reschedule my delivery date because it keeps getting pushed out. Overall, I would not order from Ashley’s again.

I will never purchase anything at Ashley’s. I was promised my things would be delivered a certain date and it was moved many many times. They kept making promises that were not fulfilled. When they delivered a month later It was the wrong order, not what we had purchased. I have been reaching out to them, so they can bring me my correct order and have not yet heard from them. Many hours spent reaching out to them with no solution. Very dissatisfied.

Very low key and helpful friendly service Thank you. Joe Tantillo

Ashley furniture store in midland was awesome and the service was five start. I purchased 2 recliners and the sales lady was a rockstar with the discount and the purchase price. Definitely will be going back again.

Great service and selection, only place I shop for furniture.

Great store! Naomi was very knowledgeable and helpful. Manager worked with us on price of couch.

The service was great and the furniture delivery was on time.

Both the Mgr.!and Sara did a great job on my purchase. Thank you I will think of you often while enjoying my recliner. Thanks again God bless you both.

From the minute we walked in the store, the staff was very friendly. Sarah was awesome, answering our questions and not pushy at all. The manager came out and personally thanked us for our purchase. We will definitely shop there again.

I would never do business with this company ever again.

Always love dealing with the associates at Ashley. Very polite and helpful.

I recently purchased furniture from Ashley Furniture in Midland and had an outstanding experience. The staff was incredibly helpful, guiding me through their extensive selection to find the perfect pieces for my home. The quality of the furniture is exceptional, offering both comfort and style. Delivery was smooth and timely, with all items arriving in perfect condition. I highly recommend Ashley Furniture in Midland for anyone seeking beautiful, high quality furniture and excellent customer service. Thank you, Ashley Furniture, for making my home more comfortable and stylish!

Amazing customer service!

Everybody was so nice welcome was great and help me for I was going to buy thanks to all from Ashley in midland tx

(Translated by Google) Beautiful experience and good treatment 🌟🌟🌟🌟🌟 (Original) Hermosa experiencia y buen trato 🌟🌟🌟🌟🌟

Michael was very perfesional and knowledgeable.

(Translated by Google) Very good customer service (Original) Muy buen trato al cliente

Absolutely amazing service. Austin was great at helping find exactly what we were looking for. Explained everything out to me and was extremely polite. Ashley Furniture in midland is amazing. Will definitely be going back!!

Naomi was very helpful! Was very helpful she made the purchase process very quick and helped come up with multiple options on how we could purchase everything in the set.

First experience was amazing and smooth in the purchase of living room furniture so we returned and the Sales rep was very helpful in the decision of a new bed for my wife and I. Will definitely return for further purchases

Great service, friendly associates, good prices.

I’m not the usual person to be complaining about everything but today I just really have to. 6 days ago we went to buy a queen mattress and with no hesitation we took it since we thought it was a great price for a queen . It was one of those mattresses that come packed in a box so we couldn’t really see it until we got home and unboxed it, IT WAS A TWIN, we checked the receipt and I was charged for a twin but I DID NOT NEED a twin . We called later that day and another girl said that they did not even carry queens in store, only online, which Michael Galindo never mentioned and he just went on to sale us a Twin. You could tell he only wanted to sell, specially knowing that they don’t allow returns. We called customer service to see what they could do the mattress is BRAND NEW and still in the plastic but they still haven’t got back to us with a solution. Such a bad experience considering that we are usual customers and this was not our fault…..

Great customer service overall! Easy and smooth process as well.

The salesman Michael is a very good employee. He had a cheerful personality and supplied us with helpful information

Had a good experience with purchasing a recliner, we did not feel pressured by the salesperson “Noami Rodriguez” into buying the recliner, she gave us room to look around and make our own choice. We actually did not buy it the first time we went by the store as we first shopped around other stores but like a month later came back to Ashley’s and asked for Noami since we liked the way she was with us. Thank you for your help Noami.

Staff was professional and not aggressive or hovering. Transactions went smoothly and I would recommend this store to friends.

(Translated by Google) Very very bad experience in this location, if you want honest, fast and careful service please DO NOT COME TO THIS STORE, once we made the purchase they gave us delivery dates which were false. They give you a phone number in vain because all they do is make excuses and tell lies! The client adjusts to the information that the seller gives him, trusting his word. Our purchase was some furniture for our living room for $4,000, as I said before, trusting that everything will be on time as planned, we sold our previous furniture to to have spaces for these who arrived and it was by choice, now we are without any and they are likely to take a long time!!!! THIS IS CRAZY! (Original) Muy muy mala experiencia en esta locación,si quieres un servicio honesto,rápido y cuidadoso por favor,NO VENGA A ESTA TIENDA,una vez que hicimos la compra nos dieron fechas de entrega las cuales fueron falsas.Te dan un número de teléfono en vano porque lo único que hacen es poner escusas y decir mentiras! El cliente se ajusta a la información que el vendedor le da confiando en su palabra.Nuestra compra fue de unos muebles para nuestra sala de 4000 dólares,como antes dije,confiando en que todo estará a tiempo como lo previsto,vendimos nuestros muebles anteriores para tener espacios para estos que llegaban y fue por gusto,ahora estamos sin ninguno y con probabilidades de que se demoren un buen tiempo!!!! ES DE LOCOS ESTO!

Very fast ! And no complications .

Our experience was great we got what we wanted and were looking for the employees are very nice and the process was super quick and easy

Great prices and great service.

Very polite and helpful.

(Translated by Google) Very good treatment no no, excellent good explanation, good seller and congratulations for such a good work team. Satisfaction is the feeling, thank you (Original) Muy buen trato no no , excelente buena explicación buen vendedor y muchas felicidades por tan buen equipo de trabajo. Satisfacción es el sentimiento , graciasss

(Translated by Google) My wife and I were looking for a dining room set, we had already visited some other stores until we visited Ashley, very good staff and good service, they had several options until we found the one we liked. Apart from the fact that they had bilingual people, they explained it to us very well and knew what they were talking about. (Original) Mi esposa y yo fuimos buscando un set para comedor, ya aviamos visitado algunas otras tiendas asta que visitamos Ashley, muy buen personal y buen servicio, tenían varias opciones asta que encontramos el que nos gustó. Aparte de que tenían personas bilingües nos explicaron muy bien y sabían de lo que hablaban.

Horrible service.. they have changed my delivery date 3 times and every person i have talked to have been rude. Not to mention when i went in to look at a couch nobody approached me for a good while. The store was hot and took forever. So unorganized . Hopefully i get my couch on Sat like they say. We will never buy again from this company

Joe is great, ask for him!

Michael manager have a horrible customer service. A was missing items from something I bought and he said I was lying and he could help me. In the other hand Joe the sales man was super helpful its sad that some workers are not willing to work and help you .

(Translated by Google) Everything was perfect in the purchase of my furniture, the seller behaved very kind and natural, I made the purchase without feeling that price that can exist in other places, this place is wonderful, thank you (Original) Todo fue perfecto en la compra de mis muebles, el vendedor se comporto muy amable y natural, hice la compra sin sentir esa precion que puede existir en otros lugares ,maravilloso este lugar,gracias

Wife and i went in Ashley Furniture in Midland TX this morning (4/9/24) The manager and sales team were friendly and most importantly knowledgeable about what they are selling… We bought 2 Lounge Chairs and 2 ottoman’s. Gave us a good discount and delivering our chairs to Big Spring on Friday 4/11/224. How are you going to beat that …. It was a great experience….

Great staff. Great selection. Really flexible delivery schedules.

I was treated just fine sales people were very helpful just a good atmosphere thank you Ashley furniture

i DO NOT recomment this place to buy furniture. I bought a new bedset back a yr ago, i did not receive it until august, remind u this bed set was $4000, when i finally got the whole set turns out my drawer came broken. they said i was supposed to hear something i never did, i called a wk or 2 ago to see what was going on, and someone was supposed to contact me with in 2-3 days, i still have NOT heard back. THIS IS RIDICULOUS. IF U ORDER BE PREPARED TO WAIT A LONG TIME.

Great customer service 👏

Raquel was very helpful and patient with us during our visit and purchase. Very good experience.

Martha was very helpful and answered all our questions.

Shawn and Joe were very helpful!

Had a great experience at the Midland Ashley store. Very professional attendants. Offered me great deals

Stephen Talamantes is very professional, with excellent customer service.

Great Experience! Noami was knowledgeable, professional and very patient. Definitely the place to shop for a pleasing, no pressure experience. 😊

Happy with my purchase and fast delivery.

Very friendly and knowledgeable. Gave us time and space to shop and look around. Great experience!

The stuff was really nice and the forniture excellent

My rep today was Adonica and let me tell you-she is gold. She is well versed and had answers to all my questions. She was very kind as well. This is why I will always shop with Ashley’s!!

Very helpful and answer all my questions.

(Translated by Google) Good treatment from Michael Galindo He explained to us and helped us very well 👍🏻 (Original) Buen trato por parte de Michael Galindo Nos explicó y nos ayudó muy bien 👍🏻

Great service. Very detailed about my payments and warranty. Also great great sales going right now❤️

Went into the Midland TX store and Shawn greeted us immediately. Very friendly and knowledgeable,helped us with our purchase quickly. Overall a pleasant and enjoyable experience. Great job Shawn.

Very friendly staff and was able to find exactly what I wanted in a timely manner

This is my second purchase with Ashley’s and I’ve been happy both times. Raquel at the Midland store is very helpful and she works to get the price down too. Very happy customer!

Poor customer service after purchase. No way to speak to someone in the store. Bookshelf delivered missing parts. Other items not delivered on time. Do not buy here if you expect quality or people who care. Salesman will give you their number to call with any issues, but will not answer.

Racquel was wonderful and we SO appreciate her patience and guidance. It was a smooth and great experience with her and the whole team.

I showed up with 0 intentions of buying... i left with an amazing deal couldn't beat anywhere else. Megan Wright was pur fantastic sales rep. Great person, Easy to work with, has all the information you need when looking to buy. Thank you!

Sam was great!! Exactly what we wanted and a fast experience.

Great

Excellent service

Very pleasurable experience, helpful, and friendly sales associate with lots of patience with us while deciding our final choice between 3 dining sets. Never felt pressured or rushed in anyway. We are Looking forward to our white glove deliver, coming soon!

It might work for you, but it's not for me.

Had a great and friendly experience w/Joe Sandoval on Tues. 1/30/24 & was given a few quotes. Yet I forgot to get a copy. Returned to store on Wed. and Joe was off so Shawn helped us and we asked for the quotes and unable to find.

TJ was an exceptional salesman!! Very personable, knowledgeable and a pleasure to chat with!! We ended up buying the first sectional he had to show us because he listened to our needs and pivoted from there. We also bought a beautiful dining room table and chairs along with a rug and a few home decorations that I wasn’t sure I could live without!!! I will definitely be going to this store in the future!!! Big Thanks to the Whole Ashley Crew for making this a pleasant experience!!!

Very fast and efficient

Seriously the BEST customer service I’ve ever had at a furniture store. They let us look on our own, and checked in on us as needed. Made the purchase super fast and got my deliver as soon as possible! Amazing place

Great customer service! Staff is always willing to help! I recommend Martha, she explains everything in detail of your purchase!

Bought a mattress and adjustable bed base. Salesman was very knowledgeable. My wife and I liked that there was no high pressure salespeople pushing our purchase. They answered all of our questions thoroughly

We were in the store about a week ago and the saleman was Husan and he was great. Gave us the information on everything we wanted. But I informed him I need to go home and think about the style of the TV Media Center he was trying to sell us. I really need to make sure it's something i am going to be happy with. My husband and I finally made a decision on what we wanted. When we return about 6 day later a sales woman in this store. I don't remember her name but she was rude and not very helpful. I informed her we had already been working with a gentleman there but at that moment we could not remember his name. She didn't even try to help us figure it out. I let her know we came in to look for a certain TV media center. We had found it online on the Ashley's website and were able to figure out the actual price after taxes, shipping and everything. But instead of ordering it we wanted to see if it was available in store. So instore this woman offers to help us but then takes a very long time to come back to help us. Then she takes our information and I explain what it is we want. In the meantime of waiting forever I see the gentleman we worked with before and go talk to him. He remembers us and wants to help. I let her know that this is the guy we were wanting to do business with. But she wont let him take back over and help us. I figure out his name is Husan She comes back stating that this TV Center is going to cost $200 more than what it was online. So I explain to her we don't feel we need warranty for this piece or special set up. Just the product and it be delivered to our door. Just like online. So she brings the price down another $100. So ordering it online the exact same way is still $100 cheaper?? I explain this to her and she says sorry that's all I can do. Look with as expensive as stuff is these days $100 is $100. And most people will save that if they can. So we said you can't help us at all then she said nope. We said well thank you we will order it online. And we were paying CASH when we talked to her. She let us walk out the door over $100. Her and Husan lost out on a sale. But it's y'alls loss. Cause my husband and I talked about it. We decided to go to talk to the people at Bob Mills Furniture. Well they had a TV media center similar to the one at Ashley's. So we went with them. Actually the salesman Daniel Talamentez was so good, helpful, gave us the attention we needed and was willing to makesure we got the best price possible we ended up buying a whole new bed from them as well at the same time spent $13,000. When your sales people are good and offer good customer service it can go a long long way. It was your loss ASHLEY'S FURNITURE STORE of Midland!

Michael was extremely knowledgeable and so helpful in showing us possible choices of furniture that fit our lifestyle without any pressure! It was such a pleasant experience. We are excited about our new furniture. Thank you so very much! .

These people are irresponsible, I do not recommend anyone buy here. They tell you that the product will arrive in two days and then they tell you that it will arrive in two more days and on top of that they deliver it to you incomplete and grated because when it comes to transporting the product they do not have the slightest delicacy. To be such an expensive store, they should be more careful and delicate with the service and the product.

(Translated by Google) Very good deal (Original) Muy buen trato

She was very kind and helpful

The furniture itself is of good quality, and my experience at this particular location shouldn’t speak for the rest of the franchise. But I am highly disappointed in their customer service and the lack of interest in the staff to rectify their mistakes. I was initially told our mattress would be delivered in two days, by the fourth day I received a notification that delivery would be scheduled for the following day at a time that didn’t fit my schedule. Upon trying to reschedule I opted to pick up myself and after receiving a notification that my pick up was ready, I took off to their Midland location. Once there, I was told they had no items ready to be picked up and that if I wanted I could pick up in Lubbock. I then decided to just cancel the order and refund my money. Just go to Mattress Firm y’all, save yourselves that headache.

The salesman Michael Galindo was fantastic and made the process quick and easy to find what I wanted and get the order placed

Very helpful. She walked me to the furniture I was looking for and was not pushy at all!!

Very pleasant and helpful salesperson

We found the perfect table for our home thanks to Joe Sandoval on helping us with everything and also giving us a good deal on it. If y’all ever need help go to Joe he’s a very good sales person.

Very disappointed. My item did not arrive on time it was delayed 2 weeks. when it arrived several pieces were damaged/broken. It has been almost another month and no replacement yet!

I ordered furniture on the phone and it was super easy. My sales person made everything very smooth and gave me lots of purchase options.

Great salesman!

Sam took the time to show us different options on furniture we were looking for.

I sent my son in to choose between 2 tv stands (that were priced at $200) plus the email said 25% off by the time he left he was charged double! I’m calling to cancel. I spent about 10k in there about a month ago so it’s sad that we didn’t receive the discount.

Great Service

The manager was very helpful in helping me look for what I needed and told me about emailing the invoice to make things easier!

The salesman made sure our shopping experience was painless and simple, he was not too pushy, stand-off ish, or a Mr. Know it all type, very pleasant.

My experience was pleasant! Tom helped us find the perfect mattress for our budget & the visit was professionally fast & efficient!!

Excellent support and top-notch knowledge

(Translated by Google) Excellent (Original) Exelente

Looking for replacement furniture and had great experience with the sales and management team . Awesome furniture at a great price

Do not buy from here..

It was a very enjoyable experience. Polite and courteous sales person from the time we walked in to when we left

Excellent Service. Answered all my questions and help with costs and ways to save extra money. Joe S. Is who you want to use if shopping. Couches look great and were delivered fast. Excellent quality!

We were very pleased with the attention at the store. We did not received a sofá the date that was offered when we bought it.

Everything was just perfect great professionalism no pressure to purchase anything and great customer service

(Translated by Google) The service is good as long as you haven't purchased, it's a shame that everything is a headache afterwards, a place that I do not recommend due to its bad practices and fraudulent deceptions. (Original) El servicio es bueno mientras no has comprado lastima que después todo es un dolor de cabeza, un lugar que no recomiendo por sus malas prácticas y engaños fraudulentos.

My experience with Ashley was horrible. I bought some furniture here and it took more than four months to arrive, in less than two years the screws came off the sofa and it started making noise when I sat down. I called Ashley because I bought a four-year purple warranty and after a month of multiple calls her response was that they did not cover those damages.. please think carefully before coming here. Believe me, this was a horror movie with a very sad ending for me, 3000 dollars wasted in the trash...

I wanted to buy a couch for my son. I live in California so trust is a huge issue since I can’t meet or see the people I’m dealing with. Megan helped me through all the options and ultimately a purchase. Great job.

Thank you for making it so easy! We knew what we wanted and Raquel immediately began to find the best deal for us and processed everything very quickly!!

The place is in rough shape, roof leaks and just a bit messy. Sad to see how brick and martor stores have declined over the years. The workers were really nice and didn't follow you all over the store like some places. I hope they stay around...

Good prices for good furniture. They are Friendly and helpful.

Excellent service….👍🏻👍🏻 Thank you so much…!!!

I had bought a bed and night stand. I was told that my delivery was setup.for December 7, 2023 between 8-12. I waited and they never showed up. No one called or communicated in any way. I went to the store and spoke to the gentleman who took my order and told me my delivery date. He stated they were waiting on the headboard. I asked why didn't anyone contact me. Instead I took the day of and wasted a day. While speaking to the sales manager he motioned for the store manager to come over and she made a hand gesture that she didn't wanted to deal with it. I will NEVER buy another item from Ashley's again. What is really sad, is the bad reviews get very few replies from owner. Sounds like the whole organization is a bad apple!!!

Michael was a great help!

It was a little high on prices even on small stuff no thanks

They helped me and were very nice and thoughtful. I would be back to buy more stuff. Thank you

Experience in store was great however delivery was/is scheduled for December 2nd. I have not received an email phone call or an email other than asking a review.

Ashley’s furniture is unorganized and needs to work on communication amongst their employees as well as better communication with their customers! The two starts are for quality of products and delivery services. If I were reviewing the store and their call center I would give them one star! Although, we are mostly happy with the furniture we got, if we would have known how much irritation we would be signing up for, we would have drove five hours to Dallas and picked up furniture! I wouldn’t recommend Ashley’s furniture to anyone. It’s not worth dealing with the constant unhelpful phone calls and the headaches of trying to get everything delivered when they say they’re going to deliver it. It doesn’t do anyone any good to schedule a product to be delivered when that product is “not at the warehouse”!

If I didn’t need this part for my daughter’s bed I would not do buisness with this company. My experience with the midland store has been terrible. The lady that was helping me gave me the number to deal with corporate and when I asked them for help, they told me oh what you want is super easy… that the associate helping me should have been able to do it. Super disappointed. And I never got any information on tracking so we will see how long it takes to get here.

Veronica and Shawn were an absolute delight to work with! They were so helpful with the buying process, I couldn’t thank them enough! ✨

Great Service

Beatriz was an amazing help through the process. Thank you!

Delivery went very good thanks

I ordered a dresser and the whole process was smooth and seamless! Quick delivery also! Highly recommended. Martha was very efficient and helpful.

The guy who helps was totally amazing. He got the best deal for us and let us see what we were looking for with no pressure

Great customer service. Great quality products. Customer rep offered several options for more choices to choose from. Was very attentive and helpful from start to finish and made transaction a breeze. Would definitely recommend Ashley Store in Midland.

Naomi was very friendly and professional. I would diffently buy from her again.

Very professional. Appears to be great quality

Sales person was very persistent and wouldn’t listen to what we wanted . Delivery people were the worst. Never got the hardware for my furniture !

Good Waiting to see final product

Myself and my wife's have been shopping for a new sectional for weeks and Ashley Furniture was one of our last stops. When walking in on the early Black Friady sales, the assistant sales manager approached use telling use there are all these great giveaways and deals happening. We walked around and found a sectional we both agreed on (this hadn;t been the case till now), we brought the sales person over and explained the layout we wanted which was a mirror imagine of a layout presented on the back of the sectional ad on a stand. After the paperwork was drawn up and we were going over the agreement there were obvious mistakes in the layout that we requested. The sales person got the layout wrong so i questioned him, at this point this is where it all went south. This sales person argued that he was right and the sectional layoput was what i requested (i even walked him over to the diagram again). Me and my wife left with confusion but gave him the benefit of the doubt after paying. Once getting in the vehicle we did a quick double check and realized this was what we thought. So we re-entered the store and once the sale person saw us i told him "see you got it wrong and I asked about this multiple times" he started to argue that he was right and i was worng (now when your wrong swallow your pride and admit it to make it right for the customer) till one of this assitant sales managers employees had to ask him to leave and corrected the issue. That was the meat of the bad experience,, Now on entry the sale rep told us there was a free cooler that you got today when you spent over $2000. In all the confusion we didn;t recive this. So we called in to get our cooler, at this time the sales manager told us that it didn't apply to our sale. I will tell you that i will personally shop anywhere else but at Ashley Furniture moving forward. The assitant sales manager Micheal Galindo was a liar, acting like a used car salesman, and argued with me publically in the store. I knew i should have walked away when he started sweating profusely when i questioned hinm about the layout of the sectional. You can take your risk shopping here or go right across the street to Rooms to Go where we got exceptional service.

Sales person sold me the wrong product for my new bed and the company has no return policy money wasted ....the worse customer service and policy I have ever seen in my entire life . To all customers save yourself this is not a safe place to spend money and there is no chance of getting customer service or assistance to fix any problem or situation so shop here if you have money to give away.

(Translated by Google) In the store they are very friendly but after they deliver the furniture and damage walls and doors they ask you to talk to half the world just to report the problem. I demand that they repair the damage that the delivery drivers did to my house! (Original) En la tienda muy amables pero después que entregan los muebles y dañan paredes y puertas te piden hablar con medio mundo solo para reportar el problema. Exijo que reparen los daños que hicieron los repartidores en mi casa!

Excellent service from Sean. Waiting on delivery to review furniture.

Customer service Rep DJ was AWESOME!

Bill and I were looking for a discontinued item from North Shores. We stopped in at the Midland Ashley‘s furniture that’s where we met Megan. She asked if there was anything she could help us with and we told her about the discontinued item. She said give me a minute and I will be right back she took a few minutes to search the Warehouses to see if She could find one wasn’t any available just our luck… it wasn’t . We also told her we were looking for mattresses so she introduced us to their mattress gallery. where she was very good and very knowledgeable about all the mattresses she gave us a demonstration and listen to what our needs were. needless to say we left the store as proud owners of a North Shore bench and Stearns and Foster mattresses. Megan is 100% customer service person Ashley should be privileged to call her their associate she has the prettiest smiles. We even got on the conversation about the wildlife the moose bears and eagles. when we left we felt like we had made a new friend

Had a great experience here found exactly what I was looking for and had a very nice and friendly experience with our sales rep...thanks ...can't wait to get my new recliners.

All great

(Translated by Google) Excellent my experience, good service (Original) Excelente mi experiencia , buena atención

Great experience very helpful great prices

My sales person Megan went out of her way to work the best deal with her manager and I left with what furniture I wanted for a fair price. I would do business with Ashley furniture over other furniture stores in Midland for that reason.

My sales associate was very helpful and professional.

Very helpful and knowledgeable manager got us exactly what we asked for!

He was awesome 👌 recommend to family and others to go

I purchased a living room set, and was told it would be delivered by 10/13, with no option to pickup. I followed up several times prior to 10/13, never getting a delivery time frame. I called again on the 12th, the day before, as I was told "only the delivery team has this information" and I then found out, the day before the furniture was supposed to arrive - "ohhh, this furniture is actually backordered for at least another month." Weird that they didn't share this on 10/11 or 10/9. So, again, the day before it was supposed to be delivered, and nobody bothered to reach out and communicate anything. Pathetic customer service, sales agents with no integrity that lie to make sales, and I would never do business again. Incredibly enough, I never even got an apology. What's better? They certainly charged my card for the furniture, and have yet to credit my card, and also "need to talk to their finance team" about sending me a receipt of the credit. Absolutely ridiculous

Shawn Wilkins our salesperson was very helpful, not pushy & knowledgeable

Buyers beware! When you purchase they never deliver on the date they say. Bad customer service so disappointed.

Beatriz was knowledgeable about her Mattresses and gave us the best customer service today at Ashley's!

TJ Very courteous and helpful. Came in for a sectional wanting only to spend a certain amount per month and he was able to get me what I wanted and to only take a couple days to deliver.

We bought 2 electric recliner sofas from Ashley. Two weeks after they were delivered, one of the sofas quit working due to a wire that was pinched. The sofa wasn't sitting on it and it wasn't being pinched when the recliner would go back either. We called in a claim and a week after that my husband got a text that the part was backordered for two weeks. Then two weeks later he gets another text saying that the part is backordered until end of October and when WE get rhe part we need to contact Ashley. Now the other sofa recliner is jerking when it is being reclined. We paid close to $5,000 for these sofas!!!The sofa with the malfunctioned recliner has been like this for over a month now. Bad service. S.W

Martha was so helpful and kind, definitely made our experience wonderful!

(Translated by Google) The treatment was perfect from the staff, thank you (Original) El trato fue perfecto por parte del personal gracias

Both alex and martha were very very helpful. They helped me find an affordable deal and were very very kinda. 10/10 service! The quality of the bed is everything if not more of what i expected.

Thank you everything was easy and smooth. Michael was awesome! Got us in and out!

Their team is amazing

I shopped at three stores today for a Lazy Boy recliner. Ashley blew everyone away on service and price. This was my first time to visit Ashley. I just did it on a knee-jerk, gut feeling. I'm glad that I went to Ashley.

Noami was great to work with, super sweet and not pushy like some sales people can be.

Martha was very nice and helped us

Had a great experience! Raquel Nelson was wonderful to work with!

Well behaved staffs and more grace, more costumers

Horrible customer service. Agent input phone number wrong. Delivery was delayed 3 days. On day of reschedule called to see what time slot and call center never updated number. Rescheduled again and was told that it would be another week delay. Absolutely abysmal service and incompetence. Only redeeming quality was price. But only barely.

From the "welcome how can we help you today", to our salesman, Shawn, our experience was excellent! We are new to the area and will definitely refer friends and family to Shawn.

Serena Sanchez was very patient and helpful at showing all displayed furniture, overall it was a good experience, they had plenty of choices to choose from.

Great customer service! I’m excited about our purchases!

(Translated by Google) Very bad attention (Original) Muy mala atención

Good selection and prices and friendly sales staff. Raquel was great.

(Translated by Google) The treatment was excellent 👌 (Original) El trato fue excelente 👌

(Translated by Google) My experience was very good. I was looking for a dining room for months and I went to this store 3 times, José always helped me, very friendly and helpful. Recommended 💯 (Original) Mi experiencia fue muy buena. Estuve buscando comedor por meses y fui 3 veces a esta tienda, siempre me atendió José, muy amable y colaborador. Recomendado 💯

Our rep Noami Rodriguez was amazing, super helpful and extremely nice.

Beatriz you're awesome!!!! Good service with a smile!!!

Visited the store in Midland Texas on a Sunday. Joe Sandoval our sales person was very friendly told us he would let us browse and if we had any questions to let him know. After some browsing he checked up on us and asked for our specific needs and wants or if anything caught our eye. When we told him our wants he took us to the perfect couch. So much perfect we bought two. Will definitely be back.