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Ashley Store | Midland, TX 79707
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Midland, TX represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middleman by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Midland at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us off of N Loop 250 W, next door to Natural Grocers. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
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I found the perfect chair at Ashley. I was able to negotiate a price that worked for me. Can’t wait until I get it delivered! Thank you Sarah!
Super fast and easy was very happy with price and so professional
Ashley’s in Midland did a great job, was able to give me competitive pricing and able to deliver my order quickly.
Rachael was great help and she was very fast! Everyone at the store was super friendly.
I was highly disappointed in the quality of the $700 recliner I bought online. It took us over the 72-hour return policy acceptance time to be able to get the chair to my dad because of health reasons. When we did get the chair to him, it wasn't solid or sturdy enough. Part of the reason for missing the 72-hour cut-off for the return was because when the chair was delivered, the box was shredded, and some parts were missing. I contacted the makers of the chair first and waited a day to hear back from them, only to be told that I would have to go thru Ashleyfurniture.com. I was told that the chair manufacturer had contacted Ashley, and I would have to wait for them to contact me. I'm still waiting! I even called and checked to make sure they had been told about the missing parts, and was told that they did, and I just needed to wait to be contacted. I still haven't been. So wouldn't that mean Ashleyfurniture is at fault for missing the 72-hour deadline?? When I tried to return the chair (after not hearing back about missing parts and dad not finding the chair comfortable or solid enough), I was denied because it was over the 72 hours. I tried to explain what happened and was dismissed. I found the product and the customer service to be severely lacking. If someone from Ashleyfurniture.com would like to take a second go at working with me on this issue, I would be more than happy to do so. This chair was bought for my elderly father and his health made it impossible for him to try it out until it was past the 72 hours, I'm sure anyone with an elderly parent/ grandparent or a heart would understand! And...... there are still missing parts and Ashley still hasn't contacted me back about them! So it breaks down like this; I eat it on a $700 (overly) priced chair that doesn't meet expectations, and I do not even get my missing parts! Nice!
Great experience, everything went so smooth. My salesperson was very helpful and professioal.
Edit: To the owner who responded, the fact that you call an attempt to scam $1000 out of me miscommunication is hilarious. Also it wasnt your locations customer support, I had to call corporate. Will never shop here again. The only reason I kept my order is because of customer support and the discount they gave me on my 10k order for my new mattress & adjustable base. The sales rep who set me up to purchase my new bed pretty much tricked me into an additional 1k worth of product. A $500 bed cover that she told us was free & an extended warranty. Made us sign for our "gift" and receive text messages asking if we got our "gift" only to see a $500 charge for it later on. When I asked her about it she said "who told you it was a gift? Who told you that?"... I don't know maybe the person who suddenly handed me a bed cover and was like "on the house just sign here to show you received it since we don't deliver these!" ANYWAY... CS agreed that the product was supposed to be free and thus removed it from my order and also gave me an additional amount off my order to not lose the sale. With that said, the sales rep was also refusing to communicate with anyone because she believes she's a know it all. I have a prior back injury that's supposed to cover the taxes off my order with a prescription that I had. She told me it only covered the mattress. After speaking to a customer service rep, they informed me that was incorrect and I relayed that information back to the sales rep and she immediately told me that was wrong, and when I asked her if she was sure & if there was anyone she could ask she said "no" and long explanation on why that wasn't correct. I later called another CS agent and they informed me once again that she was incorrect and offered to do the prescription for me, which they did and removed the taxes for both the mattress & base before delivery. I won't mention the name of the sales rep just because my experience shouldn't define others with her but I definitely won't return.
It was a very positive visit to store. TJ was very helpful. He help me find actually what I was looking for.
Luis was amazing to work with. Attentive. Gave good advice and worked with me and my schedule. I’m looking forward to getting the furniture in my new home. Thank you Luis and team.
Friendly service
Such a brea experience! The selection was amazing and the gentleman the assisted me (Benny) was very pleasant and extremely knowledgeable about every brand/model. Benny made sure I was given every possible discount or deal and I left very happy with a delivery date just a few days away! The delivery men were exceptional! The quick Curious and professional. Cody and his driver got the massive piece of furniture into my house through the smallest entry so quick and without a single problem all with a smile on their faces! Thanks Ashley…. We’ll be shopping with you again!!
Very beautiful furniture at Ashely’s store. Excellent customer service. Beatriz in midland, Tx is absolutely the best! She is so kind and patient. She really puts the heart in helping people.
Totally awesome!!!! Josh!!!
get your furniture literally anywhere else, this place was just problems from beginning to end. issues with order, issues with delivery and setup, in fact their driver refused to deliver and assemble our order entirely, could not give us time to make more space despite the fact that we had already trashed our old furniture. waste of money, but more than anything a waste of time. will never be back, could not recommend even to someone I hated.
I was pleasantly pleased with my experience at Ashley furniture. The prices were great! However, after I decided what to purchase, the checkout time took what seemed like forever to pay for my furniture! But overall, I would say that the experience was positive. The staff was very helpful, pleasant and attentive. I would buy at Ashley again.
(Translated by Google) They installed my bedroom set and when I realized they left my television damaged (broken) I called them and sent emails and they told me that it was not their responsibility, so they did not take responsibility for the damage they caused me (Original) Instalaron mi set de cuarto y cuando me percaté dejaron mi televisor dañado (roto) los llamé y envié correos y me dijeron que no era su responsabilidad, por lo que no se hicieron cargo de los daños que me causaron
I got a really nice living room set with a couch loveseat and recliner all power and I worked with a salesman Austin I got to talk with him about the pricing and try to work out the best deal if I could get I mean I don't think I got everything I wanted but it was it was good to be able to communicate and I would recommend anyone going down to Ashley's two speak with us and I'm recommend them highly I think I did a great job. By but
(Translated by Google) My experience with the store was spectacular, variety of furniture to suit each person's taste and color, very good service from Mrs. Martha, very professional, polite and with a smile and the best willingness to help, thank you, I loved it and it was easy to buy there . (Original) Mi experiencia con la tienda fue espectacular ,variedad de muebles a gusto y color de cada persona ,muy buena atención de la seńora Martha ,muy profesional ,educada y con una sonrisa y la mejor disposición para ayudar, gracias me encantó y fue fácil comprar ahí .
Great customer service
Josh was friendly, patient and very understanding of our needs. He ensured we were happy with our decision.
Everything was nice the personal was good too and very polite
customer service can be better. never really have deals.
(Translated by Google) My experience was very good because the saleswoman who assisted me was very professional and knows how to do her job very well. (Original) Mi experiencia muy buena porque la vendedora que me atendió muy profesional y sabe hacer muy bien su trabajo
Service and delivery was awesome. Did a great job.
Very professional- They went above and beyond to give me the best deal possible!! Thank yall!!
Won’t shop for furniture anywhere else! Benny went above and beyond to make sure we got exactly what we wanted! So in love with our new sofas, and all the features they came with. Talk about modern comfort at its finest! Thanks Benny for making our first experience at Ashley’s one to never forget.
We had such a fast and amazing experience furniture shopping this afternoon. Benny was extremely helpful and kind.
Benny was great ! Helped us and was able to answer all of our questions ! Will definitely buy furniture there again with Benny !
I was finally able to find the perfect couch thanks to Benny. Everybody in store was so nice but Benny’s customer service is 10/10
Beatrize went above and beyond to make sure we were satisfied customers. She was amazing. Great prices and amazing customer service
Terrible Experience - Do Not Buy Here! I wish I could give this place zero stars. I bought a bed that looked decent in the store, but when it was delivered, it was an absolute disaster. The material is almost plastic-like, completely different from what they showed in the store. It feels cheap, uncomfortable, and nothing like what I was promised. The worst part is the deception from the salespeople. They show you "similar" products in the store, but when the real thing arrives, it's a totally different, low-quality product. They are nothing but liars trying to make a quick sale. This is the worst store you can choose for buying anything. Do yourself a favor and stay far away from these scammers! Liars!
Great salesman great conversation and great help!
Martha, has always been great help when I need to purchase furniture, I dont even have to go to the store, I send her what I want and she gets it done, great customer service
Austin is the man to see for your furniture needs! He was helpful, answered all of our questions and finished our paper work really quickly. Recommend Ashely’s and especially Austin.
I have now bought several pieces of furniture from this Ashley’s store, this is a great place! Several of the other furniture stores in Midland have very pushy salesmen, but the team here at Ashley’s aren’t pushy at all. They let you look around and do your thing. We even told them we were leaving to go look at a couple other stores (just to be thorough) and they were totally cool with it. But then, after having to practically run out of the other stores just to not be hounded into buying, we came back and bought from Ashley’s again easy peasy.
Acima representative was very helpful in answering my questions Ashley salesman extremely nice and polite and made everything an easy process
Worked with the sweetest girl and got everything I need!
We had the pleasure to be helped by Benny. He made our shopping experience easy and quick. He was very friendly and helpful through out the whole process.
Great customer service! Beatriz was great!
Austin was very helpful in helping us find a server for our kitchen, he got us a fair price on it, and we even bought a loveseat on sale while we were there.
Awesome experience! Ask for Tim! Glad we popped in and purchased a new bedroom set.
Had a great service from the employees there. We got there late and left there very late. They still were very nice and polite with us. Didn’t rush us for anything even it was already after they already closed
I went in to purchase a recliner at the Ashley furniture in Midland Texas. I had such a great experience the minute I entered the door there was someone there to greet me? It was just such A pleasant experience. The process of purchasing the recliner was so easy !
Great experience, Sam was a great salesman. Management was great as well. Overall awesome experience, will definitely be a repeat customer.
The only thing we are not to please is that they took a long time for this cash transaction ..
This is the third time I've bought from Ashley's, albeit from three different stores. Dealing with TJ at the Midland, TX store was very nice. He was able to answer any questions we had and did not push our pressure us. So glad we decided to stop in and looking forward to getting our furniture in a few days.
Josh and Michael were amazing, Justin is not very friendly nor personal. And the way he talks to his employees in a condescending manner was very unpleasant. He was really nice to the guy who was buying everything cash, but had really bad attitude towards the other clients. But again Josh and Michael did an incredible job.
I am actually very upset with this store, we bought a mattress and a bed set, we had to wait three weeks for the bed to be delivered, when the bed arrived it arrived incomplete without box springs, which is where the mattress is placed so you can sleep, we called the store and after two or three days without getting an answer, they told us that we had to buy that part separately for almost $300 when they never told us that that part was not included. A horrible lack of professionalism from both the store manager and the saleswoman, they should look for trained personnel to do this type of work.
Tom noticed I was looking at dining tables and immediately helped me, he's the store manager. He called Justin over, his assistant manager to help as well. They had great customer service and I honestly bought my dining table from them because of how helpful they were. Highly recommend Ashley's furniture, Tom and Justin will take care of you!
Martha did an amazing job! Offered us water and completely met our needs. Went over all finance options and was just fun to have as our sales rep!
Luis A. Was such a big help! He definitely took into consideration my thoughts and specific request on the couches I was looking for. Definitely will go back for any other house furniture and will be asking for him by name!
This took forever but neither parties fault. Very patient and understanding team!
TJ was a great help very respectful. Recommend asking for him.
Very helpful. Nice friendly
What an absolute racket. Completely deceptive business practices. You go online to look at furniture, you add it to cart, add the protection plan, add the delivery cost and get the total price. Then you go into the store with that information and apply for the 60 month financing on the items/protection/delivery and the total they give you is exponentially more than online. They say online items are “discounted”-nowhere online does it show the items are on sale. So in store it’s $1,000 more for the same furniture, $400 more for the same protection plan, and $90 more for the same delivery. Absolutely ludicrous and a total money grab. We will just stick with our current furniture.
Tom sold me a recliner loveseat today. His hospitality, patience, and customer service made shopping a pleasure and very easy.
My sister got a twin bed temp bed with an adjustable . The sales man told my sister that if she wasn't happy with her bed within 90 days that she can return it and they would get her another one. Well he lied to her or the person on the phone lied to her and she misunderstood Well she didn't misunderstood That is what he told her because I was there and grand kids was there. You are taking advantage of a disabled lady and God knows about you lieing to her. She called in after the third time of sleeping on it and informed the person on the phone , that she was unhappy with the bed and the person told her it takes 30 days then call back and she done that. Now she is being told that you can't take it back.For 1 that's lieing and bad business You will answer to God for this!!!!!
Purchased a couch. Sarah was wonderful, very helpful and professional, personable and friendly. It was a pleasure working with her.
Very satisfied. Great customer service and management all with a big smile. Very pleased.
Great service, found what we wanted and they really worked to make it all perfect. Very very happy
Our Ashley’s experience was wonderful!! We took advantage of the July 4th sale and Justin Burt in Midland fixed us up. He was knowledgeable and so kind in getting our order done, even staying late to help us out. Love the commitment that he and Ashley’s has to their customers!!
Great Customer Service
Shopping at Ashley’s Midland was a great experience, price and quality of the furniture was unmatched!! Environment felt comfortable and super clean, and the best part was customer service was second to none! Look forward to shopping there in the near future!
This is our second visit to Ashley’s furniture due to a wonderful experience with Sarahi, sales representative, her knowledge and patience towards our questions and concerns, were answered very respectfully. Also, she was never all over us to make a sale, very courteous she will step away and gave us our privacy to make a decision. In addition, her managers were also very polite and worked together with a Sarahi. I just loved the atmosphere in this furniture store!! For sure, we are still working in remodeling our home and there are plans to purchase more furniture!! Guess what! We will be going back to Ashley’s furniture store!! Thanks for an awesomeness's experience, Sarahi and team!!
Great customer service ! Sarah , as well as the entire staff left a great impression! Well done !
Amazing customer service in Midland Ashley. I learned not to buy online!!! Still wondering what happened to us online. Still thinking a scammer was involved. The store manager Justin and associate Noami were outstanding. Ordered and will be delivered to El Paso to our son in the military. Highly recommend this location
Very friendly service and they made me a great deal!
We went to look for a bed frame and found exactly what we were looking for amazing staff super friendly and answered all questions I super recommended
I enjoyed shopping for some New couches at Ashley‘se There was no pressure to buy anything, and Austin McCarty was very knowledgeable about their furniture and was great to work with
Great customer service
The staff and service were great when I purchased the couches. However, the delivery of the couches was not great.. They were not careful when delivering the couches and left a few stains already. Repair tech never came out when called and scheduled for. I still have not received the ottoman and wedge. I purchased the couch back in March. I get calls every other week to reschedule my delivery date because it keeps getting pushed out. Overall, I would not order from Ashley’s again.
I will never purchase anything at Ashley’s. I was promised my things would be delivered a certain date and it was moved many many times. They kept making promises that were not fulfilled. When they delivered a month later It was the wrong order, not what we had purchased. I have been reaching out to them, so they can bring me my correct order and have not yet heard from them. Many hours spent reaching out to them with no solution. Very dissatisfied.
Very low key and helpful friendly service Thank you. Joe Tantillo
Ashley furniture store in midland was awesome and the service was five start. I purchased 2 recliners and the sales lady was a rockstar with the discount and the purchase price. Definitely will be going back again.
Great service and selection, only place I shop for furniture.
Great store! Naomi was very knowledgeable and helpful. Manager worked with us on price of couch.
The service was great and the furniture delivery was on time.
Both the Mgr.!and Sara did a great job on my purchase. Thank you I will think of you often while enjoying my recliner. Thanks again God bless you both.
From the minute we walked in the store, the staff was very friendly. Sarah was awesome, answering our questions and not pushy at all. The manager came out and personally thanked us for our purchase. We will definitely shop there again.
I would never do business with this company ever again.
Always love dealing with the associates at Ashley. Very polite and helpful.
I recently purchased furniture from Ashley Furniture in Midland and had an outstanding experience. The staff was incredibly helpful, guiding me through their extensive selection to find the perfect pieces for my home. The quality of the furniture is exceptional, offering both comfort and style. Delivery was smooth and timely, with all items arriving in perfect condition. I highly recommend Ashley Furniture in Midland for anyone seeking beautiful, high quality furniture and excellent customer service. Thank you, Ashley Furniture, for making my home more comfortable and stylish!
Amazing customer service!
Everybody was so nice welcome was great and help me for I was going to buy thanks to all from Ashley in midland tx
(Translated by Google) Beautiful experience and good treatment 🌟🌟🌟🌟🌟 (Original) Hermosa experiencia y buen trato 🌟🌟🌟🌟🌟
Michael was very perfesional and knowledgeable.
(Translated by Google) Very good customer service (Original) Muy buen trato al cliente
Absolutely amazing service. Austin was great at helping find exactly what we were looking for. Explained everything out to me and was extremely polite. Ashley Furniture in midland is amazing. Will definitely be going back!!
Naomi was very helpful! Was very helpful she made the purchase process very quick and helped come up with multiple options on how we could purchase everything in the set.
First experience was amazing and smooth in the purchase of living room furniture so we returned and the Sales rep was very helpful in the decision of a new bed for my wife and I. Will definitely return for further purchases
Great service, friendly associates, good prices.
I’m not the usual person to be complaining about everything but today I just really have to. 6 days ago we went to buy a queen mattress and with no hesitation we took it since we thought it was a great price for a queen . It was one of those mattresses that come packed in a box so we couldn’t really see it until we got home and unboxed it, IT WAS A TWIN, we checked the receipt and I was charged for a twin but I DID NOT NEED a twin . We called later that day and another girl said that they did not even carry queens in store, only online, which Michael Galindo never mentioned and he just went on to sale us a Twin. You could tell he only wanted to sell, specially knowing that they don’t allow returns. We called customer service to see what they could do the mattress is BRAND NEW and still in the plastic but they still haven’t got back to us with a solution. Such a bad experience considering that we are usual customers and this was not our fault…..
Great customer service overall! Easy and smooth process as well.
The salesman Michael is a very good employee. He had a cheerful personality and supplied us with helpful information
Had a good experience with purchasing a recliner, we did not feel pressured by the salesperson “Noami Rodriguez” into buying the recliner, she gave us room to look around and make our own choice. We actually did not buy it the first time we went by the store as we first shopped around other stores but like a month later came back to Ashley’s and asked for Noami since we liked the way she was with us. Thank you for your help Noami.
Staff was professional and not aggressive or hovering. Transactions went smoothly and I would recommend this store to friends.
(Translated by Google) Very very bad experience in this location, if you want honest, fast and careful service please DO NOT COME TO THIS STORE, once we made the purchase they gave us delivery dates which were false. They give you a phone number in vain because all they do is make excuses and tell lies! The client adjusts to the information that the seller gives him, trusting his word. Our purchase was some furniture for our living room for $4,000, as I said before, trusting that everything will be on time as planned, we sold our previous furniture to to have spaces for these who arrived and it was by choice, now we are without any and they are likely to take a long time!!!! THIS IS CRAZY! (Original) Muy muy mala experiencia en esta locación,si quieres un servicio honesto,rápido y cuidadoso por favor,NO VENGA A ESTA TIENDA,una vez que hicimos la compra nos dieron fechas de entrega las cuales fueron falsas.Te dan un número de teléfono en vano porque lo único que hacen es poner escusas y decir mentiras! El cliente se ajusta a la información que el vendedor le da confiando en su palabra.Nuestra compra fue de unos muebles para nuestra sala de 4000 dólares,como antes dije,confiando en que todo estará a tiempo como lo previsto,vendimos nuestros muebles anteriores para tener espacios para estos que llegaban y fue por gusto,ahora estamos sin ninguno y con probabilidades de que se demoren un buen tiempo!!!! ES DE LOCOS ESTO!
Very fast ! And no complications .
Our experience was great we got what we wanted and were looking for the employees are very nice and the process was super quick and easy
Great prices and great service.
Very polite and helpful.
(Translated by Google) Very good treatment no no, excellent good explanation, good seller and congratulations for such a good work team. Satisfaction is the feeling, thank you (Original) Muy buen trato no no , excelente buena explicación buen vendedor y muchas felicidades por tan buen equipo de trabajo. Satisfacción es el sentimiento , graciasss
(Translated by Google) My wife and I were looking for a dining room set, we had already visited some other stores until we visited Ashley, very good staff and good service, they had several options until we found the one we liked. Apart from the fact that they had bilingual people, they explained it to us very well and knew what they were talking about. (Original) Mi esposa y yo fuimos buscando un set para comedor, ya aviamos visitado algunas otras tiendas asta que visitamos Ashley, muy buen personal y buen servicio, tenían varias opciones asta que encontramos el que nos gustó. Aparte de que tenían personas bilingües nos explicaron muy bien y sabían de lo que hablaban.
Horrible service.. they have changed my delivery date 3 times and every person i have talked to have been rude. Not to mention when i went in to look at a couch nobody approached me for a good while. The store was hot and took forever. So unorganized . Hopefully i get my couch on Sat like they say. We will never buy again from this company
Joe is great, ask for him!
Michael manager have a horrible customer service. A was missing items from something I bought and he said I was lying and he could help me. In the other hand Joe the sales man was super helpful its sad that some workers are not willing to work and help you .
(Translated by Google) Everything was perfect in the purchase of my furniture, the seller behaved very kind and natural, I made the purchase without feeling that price that can exist in other places, this place is wonderful, thank you (Original) Todo fue perfecto en la compra de mis muebles, el vendedor se comporto muy amable y natural, hice la compra sin sentir esa precion que puede existir en otros lugares ,maravilloso este lugar,gracias
Wife and i went in Ashley Furniture in Midland TX this morning (4/9/24) The manager and sales team were friendly and most importantly knowledgeable about what they are selling… We bought 2 Lounge Chairs and 2 ottoman’s. Gave us a good discount and delivering our chairs to Big Spring on Friday 4/11/224. How are you going to beat that …. It was a great experience….
Great staff. Great selection. Really flexible delivery schedules.
I was treated just fine sales people were very helpful just a good atmosphere thank you Ashley furniture
i DO NOT recomment this place to buy furniture. I bought a new bedset back a yr ago, i did not receive it until august, remind u this bed set was $4000, when i finally got the whole set turns out my drawer came broken. they said i was supposed to hear something i never did, i called a wk or 2 ago to see what was going on, and someone was supposed to contact me with in 2-3 days, i still have NOT heard back. THIS IS RIDICULOUS. IF U ORDER BE PREPARED TO WAIT A LONG TIME.
Raquel was very helpful and patient with us during our visit and purchase. Very good experience.
Martha was very helpful and answered all our questions.
Shawn and Joe were very helpful!
Had a great experience at the Midland Ashley store. Very professional attendants. Offered me great deals
Stephen Talamantes is very professional, with excellent customer service.
Great Experience! Noami was knowledgeable, professional and very patient. Definitely the place to shop for a pleasing, no pressure experience. 😊
Happy with my purchase and fast delivery.
Very friendly and knowledgeable. Gave us time and space to shop and look around. Great experience!
The stuff was really nice and the forniture excellent
Very helpful and answer all my questions.
Excellent Service…..Once I walked in got help right away….
(Translated by Google) Good treatment from Michael Galindo He explained to us and helped us very well 👍🏻 (Original) Buen trato por parte de Michael Galindo Nos explicó y nos ayudó muy bien 👍🏻
Great service. Very detailed about my payments and warranty. Also great great sales going right now❤️
Went into the Midland TX store and Shawn greeted us immediately. Very friendly and knowledgeable,helped us with our purchase quickly. Overall a pleasant and enjoyable experience. Great job Shawn.
Very friendly staff and was able to find exactly what I wanted in a timely manner
Poor customer service after purchase. No way to speak to someone in the store. Bookshelf delivered missing parts. Other items not delivered on time. Do not buy here if you expect quality or people who care. Salesman will give you their number to call with any issues, but will not answer.
Racquel was wonderful and we SO appreciate her patience and guidance. It was a smooth and great experience with her and the whole team.
I showed up with 0 intentions of buying... i left with an amazing deal couldn't beat anywhere else. Megan Wright was pur fantastic sales rep. Great person, Easy to work with, has all the information you need when looking to buy. Thank you!
Sam was great!! Exactly what we wanted and a fast experience.
Great
Excellent service
Very pleasurable experience, helpful, and friendly sales associate with lots of patience with us while deciding our final choice between 3 dining sets. Never felt pressured or rushed in anyway. We are Looking forward to our white glove deliver, coming soon!
It might work for you, but it's not for me.
Had a great and friendly experience w/Joe Sandoval on Tues. 1/30/24 & was given a few quotes. Yet I forgot to get a copy. Returned to store on Wed. and Joe was off so Shawn helped us and we asked for the quotes and unable to find.
TJ was an exceptional salesman!! Very personable, knowledgeable and a pleasure to chat with!! We ended up buying the first sectional he had to show us because he listened to our needs and pivoted from there. We also bought a beautiful dining room table and chairs along with a rug and a few home decorations that I wasn’t sure I could live without!!! I will definitely be going to this store in the future!!! Big Thanks to the Whole Ashley Crew for making this a pleasant experience!!!
Very fast and efficient
Seriously the BEST customer service I’ve ever had at a furniture store. They let us look on our own, and checked in on us as needed. Made the purchase super fast and got my deliver as soon as possible! Amazing place
Great customer service! Staff is always willing to help! I recommend Martha, she explains everything in detail of your purchase!
Bought a mattress and adjustable bed base. Salesman was very knowledgeable. My wife and I liked that there was no high pressure salespeople pushing our purchase. They answered all of our questions thoroughly
We were in the store about a week ago and the saleman was Husan and he was great. Gave us the information on everything we wanted. But I informed him I need to go home and think about the style of the TV Media Center he was trying to sell us. I really need to make sure it's something i am going to be happy with. My husband and I finally made a decision on what we wanted. When we return about 6 day later a sales woman in this store. I don't remember her name but she was rude and not very helpful. I informed her we had already been working with a gentleman there but at that moment we could not remember his name. She didn't even try to help us figure it out. I let her know we came in to look for a certain TV media center. We had found it online on the Ashley's website and were able to figure out the actual price after taxes, shipping and everything. But instead of ordering it we wanted to see if it was available in store. So instore this woman offers to help us but then takes a very long time to come back to help us. Then she takes our information and I explain what it is we want. In the meantime of waiting forever I see the gentleman we worked with before and go talk to him. He remembers us and wants to help. I let her know that this is the guy we were wanting to do business with. But she wont let him take back over and help us. I figure out his name is Husan She comes back stating that this TV Center is going to cost $200 more than what it was online. So I explain to her we don't feel we need warranty for this piece or special set up. Just the product and it be delivered to our door. Just like online. So she brings the price down another $100. So ordering it online the exact same way is still $100 cheaper?? I explain this to her and she says sorry that's all I can do. Look with as expensive as stuff is these days $100 is $100. And most people will save that if they can. So we said you can't help us at all then she said nope. We said well thank you we will order it online. And we were paying CASH when we talked to her. She let us walk out the door over $100. Her and Husan lost out on a sale. But it's y'alls loss. Cause my husband and I talked about it. We decided to go to talk to the people at Bob Mills Furniture. Well they had a TV media center similar to the one at Ashley's. So we went with them. Actually the salesman Daniel Talamentez was so good, helpful, gave us the attention we needed and was willing to makesure we got the best price possible we ended up buying a whole new bed from them as well at the same time spent $13,000. When your sales people are good and offer good customer service it can go a long long way. It was your loss ASHLEY'S FURNITURE STORE of Midland!
Michael was extremely knowledgeable and so helpful in showing us possible choices of furniture that fit our lifestyle without any pressure! It was such a pleasant experience. We are excited about our new furniture. Thank you so very much! .
These people are irresponsible, I do not recommend anyone buy here. They tell you that the product will arrive in two days and then they tell you that it will arrive in two more days and on top of that they deliver it to you incomplete and grated because when it comes to transporting the product they do not have the slightest delicacy. To be such an expensive store, they should be more careful and delicate with the service and the product.
(Translated by Google) Very good deal (Original) Muy buen trato
She was very kind and helpful
The furniture itself is of good quality, and my experience at this particular location shouldn’t speak for the rest of the franchise. But I am highly disappointed in their customer service and the lack of interest in the staff to rectify their mistakes. I was initially told our mattress would be delivered in two days, by the fourth day I received a notification that delivery would be scheduled for the following day at a time that didn’t fit my schedule. Upon trying to reschedule I opted to pick up myself and after receiving a notification that my pick up was ready, I took off to their Midland location. Once there, I was told they had no items ready to be picked up and that if I wanted I could pick up in Lubbock. I then decided to just cancel the order and refund my money. Just go to Mattress Firm y’all, save yourselves that headache.
Furniture is of good quality, taking possession of your purchase however is a huge headache. Purchased a queen bedroom set and decided to purchase a mattress here as well thinking it'd be easier. WRONG! Not only did I have to use my own tools to disassemble the bed set on their showroom floor and load it myself, but they made it an absolute nightmare to take possession of the mattress. Save yourselves a headache and just go to Mattress Firm.
The salesman Michael Galindo was fantastic and made the process quick and easy to find what I wanted and get the order placed
Very helpful. She walked me to the furniture I was looking for and was not pushy at all!!
Very pleasant and helpful salesperson
We found the perfect table for our home thanks to Joe Sandoval on helping us with everything and also giving us a good deal on it. If y’all ever need help go to Joe he’s a very good sales person.
Very disappointed. My item did not arrive on time it was delayed 2 weeks. when it arrived several pieces were damaged/broken. It has been almost another month and no replacement yet!
I ordered furniture on the phone and it was super easy. My sales person made everything very smooth and gave me lots of purchase options.
Sales man Sam Khodair. Was very helpful. And courteous. No pushy and was in detail of the product . I would highly recommend. This store to family and friends.
Great salesman!
Sam took the time to show us different options on furniture we were looking for.
I sent my son in to choose between 2 tv stands (that were priced at $200) plus the email said 25% off by the time he left he was charged double! I’m calling to cancel. I spent about 10k in there about a month ago so it’s sad that we didn’t receive the discount.
Great Service
The manager was very helpful in helping me look for what I needed and told me about emailing the invoice to make things easier!
The salesman made sure our shopping experience was painless and simple, he was not too pushy, stand-off ish, or a Mr. Know it all type, very pleasant.
My experience was pleasant! Tom helped us find the perfect mattress for our budget & the visit was professionally fast & efficient!!
Excellent support and top-notch knowledge
(Translated by Google) Excellent (Original) Exelente
Looking for replacement furniture and had great experience with the sales and management team . Awesome furniture at a great price
Do not buy from here..
It was a very enjoyable experience. Polite and courteous sales person from the time we walked in to when we left
Excellent Service. Answered all my questions and help with costs and ways to save extra money. Joe S. Is who you want to use if shopping. Couches look great and were delivered fast. Excellent quality!
We were very pleased with the attention at the store. We did not received a sofá the date that was offered when we bought it.
Everything was just perfect great professionalism no pressure to purchase anything and great customer service
(Translated by Google) The service is good as long as you haven't purchased, it's a shame that everything is a headache afterwards, a place that I do not recommend due to its bad practices and fraudulent deceptions. (Original) El servicio es bueno mientras no has comprado lastima que después todo es un dolor de cabeza, un lugar que no recomiendo por sus malas prácticas y engaños fraudulentos.
My experience with Ashley was horrible. I bought some furniture here and it took more than four months to arrive, in less than two years the screws came off the sofa and it started making noise when I sat down. I called Ashley because I bought a four-year purple warranty and after a month of multiple calls her response was that they did not cover those damages.. please think carefully before coming here. Believe me, this was a horror movie with a very sad ending for me, 3000 dollars wasted in the trash...
I wanted to buy a couch for my son. I live in California so trust is a huge issue since I can’t meet or see the people I’m dealing with. Megan helped me through all the options and ultimately a purchase. Great job.
Thank you for making it so easy! We knew what we wanted and Raquel immediately began to find the best deal for us and processed everything very quickly!!
I love the furniture that bought, furniture has excellent quality.The service was 50/50, just the sale man keep saying things that he did not promise at the end, like he was saying that he was going to give us free shipping but they charged us the shipping (kind of disappointing) I keep in mind that next I'm going to buy my furniture online, they got the free shipping there! ( On Ashley). But everything else's perfect price and quality! Thank you Ashley
The place is in rough shape, roof leaks and just a bit messy. Sad to see how brick and martor stores have declined over the years. The workers were really nice and didn't follow you all over the store like some places. I hope they stay around...
Good prices for good furniture. They are Friendly and helpful.
Excellent service….👍🏻👍🏻 Thank you so much…!!!
I had bought a bed and night stand. I was told that my delivery was setup.for December 7, 2023 between 8-12. I waited and they never showed up. No one called or communicated in any way. I went to the store and spoke to the gentleman who took my order and told me my delivery date. He stated they were waiting on the headboard. I asked why didn't anyone contact me. Instead I took the day of and wasted a day. While speaking to the sales manager he motioned for the store manager to come over and she made a hand gesture that she didn't wanted to deal with it. I will NEVER buy another item from Ashley's again. What is really sad, is the bad reviews get very few replies from owner. Sounds like the whole organization is a bad apple!!!
Michael was a great help!
It was a little high on prices even on small stuff no thanks
They helped me and were very nice and thoughtful. I would be back to buy more stuff. Thank you
Experience in store was great however delivery was/is scheduled for December 2nd. I have not received an email phone call or an email other than asking a review.
Ashley’s furniture is unorganized and needs to work on communication amongst their employees as well as better communication with their customers! The two starts are for quality of products and delivery services. If I were reviewing the store and their call center I would give them one star! Although, we are mostly happy with the furniture we got, if we would have known how much irritation we would be signing up for, we would have drove five hours to Dallas and picked up furniture! I wouldn’t recommend Ashley’s furniture to anyone. It’s not worth dealing with the constant unhelpful phone calls and the headaches of trying to get everything delivered when they say they’re going to deliver it. It doesn’t do anyone any good to schedule a product to be delivered when that product is “not at the warehouse”!
If I didn’t need this part for my daughter’s bed I would not do buisness with this company. My experience with the midland store has been terrible. The lady that was helping me gave me the number to deal with corporate and when I asked them for help, they told me oh what you want is super easy… that the associate helping me should have been able to do it. Super disappointed. And I never got any information on tracking so we will see how long it takes to get here.
Veronica and Shawn were an absolute delight to work with! They were so helpful with the buying process, I couldn’t thank them enough! ✨
Great Service
Beatriz was an amazing help through the process. Thank you!
Delivery went very good thanks
I ordered a dresser and the whole process was smooth and seamless! Quick delivery also! Highly recommended. Martha was very efficient and helpful.
The guy who helps was totally amazing. He got the best deal for us and let us see what we were looking for with no pressure
Great customer service. Great quality products. Customer rep offered several options for more choices to choose from. Was very attentive and helpful from start to finish and made transaction a breeze. Would definitely recommend Ashley Store in Midland.
Naomi was very friendly and professional. I would diffently buy from her again.
Very professional. Appears to be great quality
Sales person was very persistent and wouldn’t listen to what we wanted . Delivery people were the worst. Never got the hardware for my furniture !
Good Waiting to see final product
Myself and my wife's have been shopping for a new sectional for weeks and Ashley Furniture was one of our last stops. When walking in on the early Black Friady sales, the assistant sales manager approached use telling use there are all these great giveaways and deals happening. We walked around and found a sectional we both agreed on (this hadn;t been the case till now), we brought the sales person over and explained the layout we wanted which was a mirror imagine of a layout presented on the back of the sectional ad on a stand. After the paperwork was drawn up and we were going over the agreement there were obvious mistakes in the layout that we requested. The sales person got the layout wrong so i questioned him, at this point this is where it all went south. This sales person argued that he was right and the sectional layoput was what i requested (i even walked him over to the diagram again). Me and my wife left with confusion but gave him the benefit of the doubt after paying. Once getting in the vehicle we did a quick double check and realized this was what we thought. So we re-entered the store and once the sale person saw us i told him "see you got it wrong and I asked about this multiple times" he started to argue that he was right and i was worng (now when your wrong swallow your pride and admit it to make it right for the customer) till one of this assitant sales managers employees had to ask him to leave and corrected the issue. That was the meat of the bad experience,, Now on entry the sale rep told us there was a free cooler that you got today when you spent over $2000. In all the confusion we didn;t recive this. So we called in to get our cooler, at this time the sales manager told us that it didn't apply to our sale. I will tell you that i will personally shop anywhere else but at Ashley Furniture moving forward. The assitant sales manager Micheal Galindo was a liar, acting like a used car salesman, and argued with me publically in the store. I knew i should have walked away when he started sweating profusely when i questioned hinm about the layout of the sectional. You can take your risk shopping here or go right across the street to Rooms to Go where we got exceptional service.
Sales person sold me the wrong product for my new bed and the company has no return policy money wasted ....the worse customer service and policy I have ever seen in my entire life . To all customers save yourself this is not a safe place to spend money and there is no chance of getting customer service or assistance to fix any problem or situation so shop here if you have money to give away.
(Translated by Google) In the store they are very friendly but after they deliver the furniture and damage walls and doors they ask you to talk to half the world just to report the problem. I demand that they repair the damage that the delivery drivers did to my house! (Original) En la tienda muy amables pero después que entregan los muebles y dañan paredes y puertas te piden hablar con medio mundo solo para reportar el problema. Exijo que reparen los daños que hicieron los repartidores en mi casa!
Excellent service from Sean. Waiting on delivery to review furniture.
Customer service Rep DJ was AWESOME!
Bill and I were looking for a discontinued item from North Shores. We stopped in at the Midland Ashley‘s furniture that’s where we met Megan. She asked if there was anything she could help us with and we told her about the discontinued item. She said give me a minute and I will be right back she took a few minutes to search the Warehouses to see if She could find one wasn’t any available just our luck… it wasn’t . We also told her we were looking for mattresses so she introduced us to their mattress gallery. where she was very good and very knowledgeable about all the mattresses she gave us a demonstration and listen to what our needs were. needless to say we left the store as proud owners of a North Shore bench and Stearns and Foster mattresses. Megan is 100% customer service person Ashley should be privileged to call her their associate she has the prettiest smiles. We even got on the conversation about the wildlife the moose bears and eagles. when we left we felt like we had made a new friend
Had a great experience here found exactly what I was looking for and had a very nice and friendly experience with our sales rep...thanks ...can't wait to get my new recliners.
All great
(Translated by Google) Excellent my experience, good service (Original) Excelente mi experiencia , buena atención
Great experience very helpful great prices
My sales person Megan went out of her way to work the best deal with her manager and I left with what furniture I wanted for a fair price. I would do business with Ashley furniture over other furniture stores in Midland for that reason.
My sales associate was very helpful and professional.
Very helpful and knowledgeable manager got us exactly what we asked for!
He was awesome 👌 recommend to family and others to go
I purchased a living room set, and was told it would be delivered by 10/13, with no option to pickup. I followed up several times prior to 10/13, never getting a delivery time frame. I called again on the 12th, the day before, as I was told "only the delivery team has this information" and I then found out, the day before the furniture was supposed to arrive - "ohhh, this furniture is actually backordered for at least another month." Weird that they didn't share this on 10/11 or 10/9. So, again, the day before it was supposed to be delivered, and nobody bothered to reach out and communicate anything. Pathetic customer service, sales agents with no integrity that lie to make sales, and I would never do business again. Incredibly enough, I never even got an apology. What's better? They certainly charged my card for the furniture, and have yet to credit my card, and also "need to talk to their finance team" about sending me a receipt of the credit. Absolutely ridiculous
Shawn Wilkins our salesperson was very helpful, not pushy & knowledgeable
Buyers beware! When you purchase they never deliver on the date they say. Bad customer service so disappointed.
Beatriz was knowledgeable about her Mattresses and gave us the best customer service today at Ashley's!
TJ Very courteous and helpful. Came in for a sectional wanting only to spend a certain amount per month and he was able to get me what I wanted and to only take a couple days to deliver.
We bought 2 electric recliner sofas from Ashley. Two weeks after they were delivered, one of the sofas quit working due to a wire that was pinched. The sofa wasn't sitting on it and it wasn't being pinched when the recliner would go back either. We called in a claim and a week after that my husband got a text that the part was backordered for two weeks. Then two weeks later he gets another text saying that the part is backordered until end of October and when WE get rhe part we need to contact Ashley. Now the other sofa recliner is jerking when it is being reclined. We paid close to $5,000 for these sofas!!!The sofa with the malfunctioned recliner has been like this for over a month now. Bad service. S.W
Martha was so helpful and kind, definitely made our experience wonderful!
I got 4 counter height bar stool from there online store. Online gave a way better price but I went in person to see the product. It came with no instructions. I call and they sent a bad digital copy. I asked if they had a better version or would be able to send a physical copy. If it had instructions I would have loved it. Very hard to build without instructions. I don't recommend this business.
(Translated by Google) The treatment was perfect from the staff, thank you (Original) El trato fue perfecto por parte del personal gracias
Both alex and martha were very very helpful. They helped me find an affordable deal and were very very kinda. 10/10 service! The quality of the bed is everything if not more of what i expected.
Thank you everything was easy and smooth. Michael was awesome! Got us in and out!
Their team is amazing
I shopped at three stores today for a Lazy Boy recliner. Ashley blew everyone away on service and price. This was my first time to visit Ashley. I just did it on a knee-jerk, gut feeling. I'm glad that I went to Ashley.
Noami was great to work with, super sweet and not pushy like some sales people can be.
Martha was very nice and helped us
Had a great experience! Raquel Nelson was wonderful to work with!
Well behaved staffs and more grace, more costumers
Horrible customer service. Agent input phone number wrong. Delivery was delayed 3 days. On day of reschedule called to see what time slot and call center never updated number. Rescheduled again and was told that it would be another week delay. Absolutely abysmal service and incompetence. Only redeeming quality was price. But only barely.
From the "welcome how can we help you today", to our salesman, Shawn, our experience was excellent! We are new to the area and will definitely refer friends and family to Shawn.
Serena Sanchez was very patient and helpful at showing all displayed furniture, overall it was a good experience, they had plenty of choices to choose from.
Great customer service! I’m excited about our purchases!
(Translated by Google) Very bad attention (Original) Muy mala atención
Good selection and prices and friendly sales staff. Raquel was great.
(Translated by Google) The treatment was excellent 👌 (Original) El trato fue excelente 👌
(Translated by Google) My experience was very good. I was looking for a dining room for months and I went to this store 3 times, José always helped me, very friendly and helpful. Recommended 💯 (Original) Mi experiencia fue muy buena. Estuve buscando comedor por meses y fui 3 veces a esta tienda, siempre me atendió José, muy amable y colaborador. Recomendado 💯
Our rep Noami Rodriguez was amazing, super helpful and extremely nice.
Beatriz you're awesome!!!! Good service with a smile!!!
Visited the store in Midland Texas on a Sunday. Joe Sandoval our sales person was very friendly told us he would let us browse and if we had any questions to let him know. After some browsing he checked up on us and asked for our specific needs and wants or if anything caught our eye. When we told him our wants he took us to the perfect couch. So much perfect we bought two. Will definitely be back.
Came in looking for a love seat or sofa, Joe Salvador welcome us very well. We found something we liked and Joe and his team worked out a great deal. Thank you, Greg and Luisa.
The sales person that help led us was very very helpful!
Amazing furniture selection, but our salesperson was not ideal. He was very serious and somewhat short in tone with us even during our checkout process. Other than that, we are very excited about what we got for our home!
Noami did a great job of finding what I was looking for. I needed some items quickly and she was able to accommodate that as well. We did everything over the phone and the transaction was seamless. Highly recommend!
Garrett Sparks is one of the best sales reps I’ve ever dealt with. Very knowledgeable. Friendly. Helpful. Respectful.
Sales team is very cooperative and helped us to select the items within our budget..
Martha was super helpful and professional. I will definitely be a return customer!
Good service
Great customer service Very helpful
Poor communication, lots of issues delivering my mattress, was given an initial price and after financing but someone was trying to add commission to the sale they made off of me and ended up messing up my order. Had to call everyday for a week until I finally went up to the store to figure out why my items hadn’t gotten delivered yet. Thankfully, the sales manager at the store when I went in person was very helpful. Otherwise, the mattress specialist who sold me the items did not help resolve any issues and hardly replied to any messages nor cared enough to pass me onto someone else who could help.
(Translated by Google) Excellent (Original) Excelente
(Translated by Google) Very satisfied, especially with the professional and efficient treatment of Miss Sabrina (Original) Muy satisfecha, especialmente con el trato profesional y eficiente de la Señorita Sabrina
(Translated by Google) Excellent service, the adviser was very patient and gave everything to make me acquire what I wanted to buy and adjust prices accordingly and quality. (Original) Excelente atenciòn, el asesor fue muy paciente y dio todo por lograr que adquiriera lo que deseaba comprar y ajustando precios acorde y calidad.
Our visit to Ashley’s was awesome because of our salesman Kevin. He was the friendliest person in the store and helped us immediately while every other salesman were sitting at their computers and phones not helping anyone. Kevin didn’t try to force sell anything to us and helped us look for the perfect mattress and bed set we wanted. When we came back to pick up our mattress Kevin helped us again, by loading our mattress into the back of our truck. Kevin did this on his own while his staff members didn’t even ask us if we needed help. Our experience at Ashley’s was the best because of Kevin. Plus he got us the perfect mattress and bed set we had been looking for months! Again I only gave a five star review because of Kevin and his amazing customer service, this man deserves a raise!
The staff were very helpful and helped me find the perfect desk at a good price
We were very pleased with our shopping experience. Our salesperson was knowledgeable and attentive.
Everyone was very helpful and knowledgeable. Our sale lady...Raquel Nelson... was extremely nice and accommodating to our wants and needs. Excellent service! Thank you!!!
Everything went smooth and simple recording to plan
Beatriz was very knowledgeable, professional & friendly. Very busy though.
they have a lots of furniture to choose from.And thank you Shawn for assisting us you did a great job. :)
Excellent customer service
Great service, the sales fella I had was pretty cool and respectful but It was wierd that there was a bunch of people is suit’s walking around and they we kinda rude but other than that is was pretty good
Overbearing sales people
We had a wonderful experience shopping at Ashley’s Furniture. Our sales associate was Martha. She was very informative and helped us choose the right Sofas, Dining Table and Tv Stand. Her customer service was exceptional and we were pleased with our purchase! Thank you Martha for your Professionalism.
Very satisfied with the customer service and service of the worker in performance and quality of service and care
I purchased a love seat and reclining chair the chair came damaged and when I contacted Ashley Furniture I had to go through warranty. I expressed frustration and informed them I wanted a new chair as this one was delivered damaged they refused and said a tech would need to come look at it and if it could be fixed they would do that. I paid over 2,000 for the chair how is it fair that I have to keep this damaged chair? They do not care about their customers and I WILL NEVER PURCHASE FROM THIS STORE AGAIN!! Beware people.
We had a wonderful experience shopping at Ashley’s Furniture. Our sales associate was Garrett. He was very informative upon greeting us at the entrance. His customer service was exceptional and we were pleased with our purchase! Thank you Garrett for your Professionalism.
Friendly people
Excellent service and provided answers to all my questions.
Very friendly and quick service will recommend to every one I know thank you so much
Great service and prices.
Walking into Ashley’s was the best choice I made when when shopping for my mattresses. Very friendly as I first walked in. Sabrina the salesperson was such a sweet and very helpful person. She let me look on my own and saw when I was ready then approached me. She was very patient with me while I was asking a million questions. The process was fast and easy and I will definitely being going back.
Delivery was great. Guys were very professional. Ashley’s customer service is great. And their selection of EVERYTHING is awesome.
Was helped very quickly by TJ was offered multiple time if we needed water or anything. happy on how fast our furniture is getting delivered
Great service from Michael Galindo. He went out of his way to find the chairs I needed on the website. I just had a picture.
This place is a great scam place. We got scammed into buying a Tempur-pedic bed and they won’t help us with anything. Their customer service is horrible in store and on the phone. Don’t ever buy from this place unless you love getting scammed with your money 😃
Ashleys in Midland??? Super Super Awsum store!! Definitely went above and beyond to help le get the couches i wanted extremely happy w/ their help and what they wer able to accomplish
Went to purchase a bed and within minutes we were done. Highly satisfied with salesman and his professionalism. We recommend Ashley’s for your furniture needs.
The only thing we were impressed with is our salesman Cross, he was very professional and made sure we got the best deal.
The service is amazing 👏 The Wife and I from now on will use Ashley Furniture 💯 percent loved the experience
It’s been a while since I have been back to Ashley. My salesman Michael, was very pleasant,helpful and full of tons of knowledge. Since it was the 4th of July, there was a lot of management present and everyone that we had contact with were very nice! Michael kept his promise for a good price on our purchases and that means a lot! Thank you for a wonderful experience to everyone we came into contact with!!!
Nice stuff, however I’m still waiting for my furnitures
Showed salesperson what I wanted and he showed me a recliner like the one I wanted only was in gray and he said he could order it in brown. Then he ordered it and saved me some money on the 5 year protection plan which was great and the delivery will be earlier than I thought less than a week. Great place
(Translated by Google) The place is beautiful and with a wide variety of products and prices, the attention was excellent. (Original) El lugar es bonito y con mucha variedad de productos y precios, la atención fue excelente.
Martha was so helpful and kind! She helped us find what we were looking for! I had my 2 beds delivered, one bed didn't come with the hardware from the manufacturer, they told me July 6th we will ship you the hardware. July 11th, the hardware was never even ordered. I have spent hours on the phone trying to get the hardware. They informed me it was never ordered July 6th, so they ordered il july 11th. It is now July 19th, the hardware has been ordered 4 times, still has not shown up and no one can answer me as to why I can't get hardware shipped in a timely manner. I am informed today it will be another 2 weeks before they even ship the hardware to me. I requested a refund for the bed and to come get it as it's still sitting in pieces where it was delivered. I was informed they will not give me a refund. I paid for a bed ans for it to be delivered and set up, they did not uphold what I paid for. Now I have a bed without hardware. This bed is for my disabled son, he can't get up from the floor on a mattress. If I pay for a bed and set up, I expect to get what I paid for. Not pieces of a bed that is completely useless. I will never purchase anything from Ashley Furniture again. My sales lady was wonderful, the customer service is a complete joke. Zero stars to you Ashley. Signed, one angry mom.
I bought 5 different items and they made me do THREE separate transactions. I also payed close to 400 dollars for delivery and specified that I would not be available until a certain time on a certain day because of work which they did not listen to. I had to reschedule the delivery because of this, and because of the three separate transactions I have to schedule delivery THREE TIMES for each transaction. When I rescheduled my delivery I was not made aware of this and now I have to wait a full week to get the rest of my order. This is absolutely ridiculous.
The sales associate was very knowledgeable about their products and was patient with us through the entire experience.
F this store. Don’t buy anything form here yall, they lies about no interest and if you sign any documents you will pay 35% interest . This is my mistake to buy furniture here, my total is 1600 but i have to pay 3000 included the interest.
Great friendly staff! Sabrina made the experience easy and quick! Looking forward to purchasing again.
The sales man did want I asked for and helped me with discounts he was very nice and out going I was in and out in an hour max
Excellent service and professional advise.
Our sales person Ricardo was very knowledgeable and helped us a great deal.
Don't bother calling the store. Have called 6 times in the last 2 days and got ignored each time and left to go to voice-mail. What's the point in having a phone if you don't answer.
Had bad experience with Rooms to Go so I thought to give Ashley furniture a try. Started off by only purchasing a coffee table and 2 end tables. Coffee table arrived with damage to the top. Notified Ashley custermer service with photos. Ashley set up appointment with service person. On date of appointment received text they were on the way. No one ever showed up. Have been trying to reach Ashley furniture for a week and a half. Get recording during there business hours saying call dury business hours. Two weeks later still can not reach anyone from Ashley furniture. Paid for new furniture, Ashley furniture delivers dent and scratch furniture. I also didn't pay for refurbished furniture. I paid for new furniture in new condition. Very disappointed with this company.
NEVER AGAIN!
Great
Ali was the best..in and out quick..
Excellent customer service, will recommend anyone to shop there.
Great customer service. Payed attention to every detail. Respectful and friendly
Abby answered the phone and I had told them a couple of days before that my father had passed away and that I needed to cancel my order. So I called back to follow up and I didn’t give her my name and she knew who I was and I asked her how did she know my order was cancelled if I didn’t even give her my name and she repeated on the phone, where I lived and my full name. I never verified with her who I was what if it was someone that wanted to see where I lived. Then she thought I hung up and she started laughing and talking about me (her customer) with one of her coworkers while she was laughing. Then she noticed that she didn’t hung up and right away she ended the call. Poor service………
Price matched a shelf for the price I found on their online store. Completely professional and kind.
Great service
Very nice people
Raquel was great!
TJ was super helpful and accommodating, really appreciated the patience he had with us!
Ricardo was patient, professional and went above and beyond to search the inventory for the pieces I needed. Very appreciative to have had him as one of the best salesman I've had.
(Translated by Google) I recently bought some furniture in the store, when making the delivery the people who made it left all the boxes of the furniture I ordered and the boxes of other furniture that were not mine as well as a large pile of garbage at the neighbor's back door , preventing the neighbor's El Paso, this caused the neighbor great displeasure, I went to the store, to report my complaint because these people did a bad service, and in the store they have dodged my complaint, saying that they are not responsible, I recommend people who request this service to be aware, It should be noted that an assistant in the store took very good care of me even though she did not solve my problem I recently bought some furniture in the store, when making the delivery the people who made it left all the boxes of the furniture that I ordered and the boxes of other furniture that were not mine as well as a large pile of garbage at the neighbor's back door , preventing the neighbor from passing, this caused the neighbor great displeasure, I went to the store, to report my complaint because these people did a bad service, and in the store they have avoided my complaint, saying that they are not responsible, I recommend to people who request this service to be aware (Original) I recently bought some furniture in the store, when making the delivery the people who made it left all the boxes of the furniture I ordered and the boxes of other furniture that were not mine as well as a large pile of garbage at the neighbor's back door , preventing the neighbor's El Paso, this caused the neighbor great displeasure, I went to the store, to report my complaint because these people did a bad service, and in the store they have dodged my complaint, saying that they are not responsible, I recommend people who request this service to be aware, It should be noted that an assistant in the store took very good care of me even though she did not solve my problem Hace poco compre unos muebles en la tienda, al hacer la entrega las personas que lo hicieron dejaron todas las cajas de los muebles que encargué y las cajas de otros muebles que no eran míos así como una gran pila de basura en la puerta trasera del vecino , impidiendo el paso del vecino, esto causo gran disgusto al vecino, fui a la tienda, a denunciar mi denuncia porque esta gente hizo un mal servicio, y en la tienda han esquivado mi denuncia, diciendo que no se hacen responsables, yo recomendar a las personas que soliciten este servicio que estén al tanto
It took 2 years to deliver some furniture, they brought me a part of each order that they made to collect, they canceled a desk because they never brought the correct pieces to assemble it, one of the night tables was sent broken, until today for 2 years they They have not come to fix it, they say that they speak to us on the phone and that we never answer, we have gone to the furniture store and they do not give a solution, they send you a text to schedule or call for the appointment and they say on the answering machine that you cannot that day, I will never return to buy in that furniture store
Ricardo Mendoza was extremely helpful. Thank you for your assistance.
Micheal met us at the door around 5;30pm. He was very attentive and and patient. Was very informative and answered our questions. At 10pm he help me load a rug and after completing a 19k furniture order for us. Thank you Micheal, appreciate your help.
Very patient and fast to help!
Staff was friendly & attentive. Store was clean & prices were great!
Thank you Martha for your prompt assistance in helping us. I admired the way you took time to let us decide, you are very patient, and we were very thankful for you explaining our options of delivery to make it convenient for our family. Thanks Ashley for great sales you had to offer to make purchasing beautiful, reliable furniture affordable. We will be back!
Karen was very helpful and respectful. She aloud us to browse fir a while and waited until we were ready to decide to purchase..We will be returning customers and will absolutely send others the way of Ashley's and Ms Karen.
Sorry that I forgot the vendor’s name, but he is awesome 👏 I am so glad that he took over and he was very gentle and gave me a great service and thanks for having a beautiful furniture all the time. Thanks for having a great vendor like him !! Raquel Pinon
Amazing place the floor sales lady did a good job at helping me find what I needed
I feel we ordered the right furniture and that we will enjoy it. After leaving the store though I feel we were tricked into getting the extended/protection plan warranty. I will try cancel it
(Translated by Google) The man who attended us was very helpful, he was very kind and helped us to improve prices (Original) Nos ayudo mucho el señor que nos atendió, fue muy amable y nos ayudo a mejorar los precios
We went in to choose a new mattress using a credit we received from a warranty claim. The salesman, Michael immediately walked us to the $10k mattresses and was trying to lead us to believe that there were no mattress options within the credit we had been issued. My wife had to ask twice before he showed us the more economically priced mattresses. Once we selected a mattress that worked for us, we made our way to the sales desk. The clerk was very efficient and friendly, she answered our questions and got us checked out relatively quickly. We did have to ask if we needed to purchase a new mattress protector with the new mattress we were ordering in order for it to be covered under warrant, to which the clerk said yes. This was another frustration we had with the salesman, as a representative of Ashley, he should have informed us of this. The whole process felt very much like because we weren’t coming in and purchasing a $10k mattress like he would have wanted us to, we were not worth a quality service from him. He was plenty happy to watch us walk out the door and not have our new mattress covered under warranty. I loathe every interaction with this company, we only came in because we made the mistake of purchasing a mattress through them years ago. Never again.
Despite all the negative reviews I still came in to check it out. I wasn't disappointed! Furniture was delivered within 3 days! Thanks you Ashley's for being reliable (:
Good customer service. Martha didn't watch over me like a hawk. Fair pricing.
Salesman was very helpful and it was a great experience!
Absolutely will not shop here again or recommend. The Prices of the items are not in clear view. I will Not shop where I can't see a Price for an item.
(Translated by Google) Well (Original) Bueno
Maria was great and with her help I was able to order and pay for my new dining room set in a very quick and enjoyable manner. Good quality furniture as well.
Maria was great...found just the right mattress for my brother.
We appreciate the space they gave us while we were looking and were there when we were ready to ask questions. Thanks
I have bought a couple of items couch and recliner. I've had issues with the Ashley store from the start recliner defective I've called and called nothing has been done keep tell me and setting up for tech to come out. That has been done already. I'm tired of calling these people. Plus they never call back. I'll tell everyone not to shop there and I will not anymore. Plus Daniel told me they are giving me 150.00 store credit due to the inconvenience. Didn't get nothing
(Translated by Google) Amilcar alias José helped me excellently. I recommend it. My furniture arrived at my home in less than a week! (Original) Amilcar alias José me ayudo excelentemente lo recomiendo mis muebles llegaron a mi Hogar en menos de una semana!!
Nice professional staff.
We bought a very nice couch at Ashley furniture in Midland and TJ the salesperson was very polite and answered all our questions. He wasn't pushy or hounding us to buy.
Buying bedroom furniture from Ashley was painless and quick. Our salesman was the best, Cross Sanchez!!
Very helpful staff
Delivery showed on time, was fast, clean and professional. Great service.
Ricardo was an amazing salesman. He was very patient with our questions and knowledgeable about what we were looking for. Store was clean. Great all tje way around.
(Translated by Google) Excellent attention from the staff, very quick response to my concerns. Thank you Asheley Midland, Texas (Original) Excelente atención por parte del personal, muy rápida respuesta a mis inquietudes. Gracias Asheley Midland, Texas
(Translated by Google) They treated us very well! (Original) Nos atendieron muy bien!
Karen was amazing. Super helpful.
Friendly associates good service and selection. They went they extra mile over all good experience
Karen was very helpful, she answered all my questions,,
We got our beautiful dinning table set at Midland, Tx. Mr. Joe Sandoval was very helpful, courteous and professional. We definitely will be back to purchase our living room set!!
Worse Customer Service Skills I've encountered. I personally like Ashley furniture but I strongly disagree with the way reps and managers at this store in Midland interact with customers. Unless you're buying new furniture you won't get good customer service. Reps hang up the call and Managers only send you to customer service no empathy for customers. I really hope management monitors their calls.
I purchase a tempur pedic mattress on Black Friday last year due to an accident I had I needed a better mattress and pulled the trigger on it . Well the associate said a bunch of nice things when we purchase it the warranty and etc . I have a doctors note regarding that I need it so also I could get the taxes off . Till this day that associate has been lying to us saying the check is on the way of the refund of the taxes and we have open so many ticket numbers on customer service . Well I was able to speak to another customer service agent today and told me the letter was rejected bc it didn’t have a a number on it . So now I need to go get it again at doctors office . But this lady that sold it to us was just lying to our faces every time we would call her . I can’t believe how bad these agents can be just to get the sale . I don’t think I’ll even purchase again or recommend it !! So upsetting !!
(Translated by Google) very good staff (Original) Muy buen personal
Ours salesperson, Cross, was very nice and helpful. He took his time to answer our questions, and even got a tape measure to measure the piece we were purchasing. The only negatives (which is why we gave a 4 instead of a 5) were, first, the actual purchase process took a very long time. We did not finance, so we expected it to be faster than it was (there seemed to be an issue with the internet and scheduling our delivery). And second, the cost for delivery and set up was considerably higher than we paid within the past year with a different furniture store.
They let you shop without being pushy, and the prices were reasonable.
Great experience! Talk to Shawn he will take care of you! Midland, Tx
Very friendly
I was helped out by Ricardo, he had excellent customer service and assisted me in finding exactly what I was looking for! 10/10 will be back for my next furniture purchase.
The sales lady was really great 😊
Very knowledgeable, excellent
Able to look at the entire store without a salesman following us. They did check on us and offer water, but let us just shop. They were then able to get us a good deal on what we found.
Michael is awesome! He helped me get a great price on the couch I wanted, and helped me get everything set up to be delivered on the date I needed it! Can’t thank you enough, excellent customer service, definitely recommend!
Service is bad. Salesman says one thing... Corporate says something new. Buy the furniture and and redeliver because first delivery wasn't my purchase. Number of weeks to correct this err. When you purchase... It's yours no guarantees. Not good
Very friendly and helpful costumer service everyone was very attentive. We selected our living room set and we’re so in love. ♥️
(Translated by Google) Excellent ... clean and you always find what you need, the staff is very attentive ... thank you (Original) Excelente ...limpio y siempre encuentras lo que necesitas el personal muy atento ...gracias
Garrett sparks was very very helpful and patient today 10 outta 10 experience I will definitely be coming back to see y’all . Thank you Garrett I just became a forever customer!!
My sales rep Junior was fantastic! He was very inquisitive about what I was looking for and my specific needs, pointed out a few items that he believed would match best. He sat and visited for a bit, not once did I feel pressured to make a purchase. Then he pointed out one last item and I absolutely fell in love. It was by far the most comfortable living room set I believe I have ever sat on. From the sales rep (Junior) to the quality of the furniture, definitely a top notch furniture buying experience. I will definitely be back for all my furniture needs. Thanks Ashley
Maria gave excellent service
Beatrice was very Helpful and very nice. She was very informative and very knowledgeable of the products 👏. She made me feel great about my purchase with Ashley furniture!
Friendly staff, good price, and quality product. Keep up the good work.
Great experience! Always pleased when purchasing with Ashley’s!
(Translated by Google) I felt very pleased, they treated me very well, they are very kind, thank you (Original) Me sentí muy complacido me atendieron muy bien son muy amables grasias
Very helpful, good communication and very smooth process.
Thank you to the staff at Ashley for all the help today I was very thankful for all the help.If you need new furniture please go to Ashley they are very helpful in your looking
Great expierence with friendly, helpful employees. Made me feel at home! Thanks
Bought a couch that felt good but after falling asleep in it for a few hours the longer cushion compressed like a cheap piece of garbage. One of the other cushions keeps creaping out of place and gets annoying as you have to keep pushing it back into place. The sales associate screwed me up with the options. I told her I wanted the exact same thing on the showroom floor. Somehow I got the opposite delivered! We decided to keep what we got and make it work. Make sure the sales associate understands what you want! The delivery guys were awesome and didn't mess around setting it up.
Do not shop here. They don’t have a clue how to run a business with decent customer service.
BUYER BEWARE!!! DONT PURCHASE NOTHING BECAUSE YOU WILL WAIT FOREVER FOR IT TO BE DELIVERED AND WHEN YOU RECEIVE IT ITS BROKE AND THEY DONT STAND BEHIND THERE PRODUCTS!!!
Great help from Ricardo and looking forward to our next purchase!!
We went in just to look and ended up finding exactly what we wanted! Joe got us taken care of quickly, with no hassles!
Beatriz was very helpful in choosing our new recliners and closing the deal. Will definitely shop Ashley for future purchases.
Very helpful and communicative. Knowledgeable about the furniture and was helpful with our selection and pricing.
If I could give zero stars I would. Probably the most unorganized, unprofessional furniture store in America. Ordered a mattress in July. They delivered the wrong one. Called the store to explain, they argued and said it was correct when it was not. It was one number off. They said there was nothing they could do until they hear back from management. The mattress was so freakin firm we could not sleep on it. After sleeping on a couch for six weeks and zero calls to notify us what was going on, we had enough. We asked for our money back and we'd give back the mattress but that was apparently not allowed. The manager never called to update. She never rushed the order. There was zero sympathy for us as customers even after we spent $7,500.00. We eventually had to get angry for them to do anything about our issue. We tried being nice from the beginning but got walked on instead. I HIGHLY recommend not purchasing anything from here because if it's not correct after they deliver the items, there's apparently nothing they can do. But please if you want a mattress, I'd go literally anywhere but here. We decided to pay off our furniture therefore we will never have to deal with this store again.
Martha was very friendly had all the answers and her customer service was great. Ashley’s will always have my business
Great sales team
I was welcomed right when I got there and I had very good service
Great delivery service!
4/5 stars for the actual furniture. 0/5 for the customer service. If you buy any furniture here DO NOT get the protection plan. It is a waste of money and good luck trying to contact anyone that is even willing to help you with any claims or getting a credit back when the protection plan was not used. Spent well over $10,000 here and this is the service you expect to get. Highly unlikely to shop here again.
Changing from 1 star to 4. Michael and team were very helpful in resolving issue. It was call centre's that were discouraging trying to communicate to. Deal local and communicate local.
The employee that helped us Dachelys , was very helpful ! Explained things in detail etc. Was professional, very kind and positive!
Salesman was very friendly. Very helpful and not pushy.
If I could I would give this place a 0 stars. They have horribly customer service. They will deliver furniture with incomplete parts, then lie to you about when they will get there. Do not accept any furniture that is incomplete. The customer service at there corporate office, they don't care. I repeat do not buy anything from here.
All good! 👍🏼👍🏼
The Salesman was very helpful, at the same time giving me space to look and make my own decisions. Not pushy.
excelente selection of living room furniture and sales reps very helpful and good knowledge of product info
Was very pleased with dachelys Chagalla,Martha cortez.they were very professional and very helpful with my choice of furniture and I definitely will be back to buy more
Very Upset and Disappointed Order My End Tables Back In June and Still Have Received Them They Told Me Nov 11th Called Them Now They Said Possibly The 18th I Just Said Forget It and Cancel Them
It was a very good experience and the person who attended me was very kind and patient and answered all my questions definitely a 100% service
Took over 2 months to get bed swapped out, and still hasn't been swpped out. Asked for bed to be picked up after a certain time, and completely ignored the request. Has been the worst experience ever. Would not recommend buying anything from this company. I wish I never set foot in this place.
Friendly and fast
The single worst experience ever buying anything. Purchased a couch the 4th of July weekend. Was delayed on delivery until the end of august. Was delivered 4 of the 5 pieces. Missing a section of the couch for more than a month. After many phone calls and trips to the actual store was finally delivered a piece on 10/22/22 and it’s still the wrong piece. Nobody knows how to fix it and it’s nobody’s job. Just save yourself the headache and don’t do business with this company.
It was a great experience as always
Very friendly and made us comfortable and conducted himself very professionally. We brought our daughter in for her first experience in buying with credit so she could get her credit started. She was very excited and very happy to be able to get what she wanted.
(Translated by Google) The service in the store is great. But everything was a trap once we bought everything was a disaster the room set that cost more than 4000 dollars they brought it to us in several parts taking a month until the total delivery (first tables and chest of drawers then headboard and finally footboard) from the first delivery the broken furniture arrived and although we called all the customer service telephone numbers and even the store (the only thing they knew how to tell us was that this was no longer their problem) no one wanted to give us a solution because according to them they did not know I couldn't do anything and it wasn't just that but we paid a premium service and they didn't give us the assembly either. I really do not recommend this place to anyone, I think it is preferable to pay a little more and work with more honest people who really care about the customer and not the sale. (Original) La atención en la tienda buenísima. Pero todo fue una trampa una vez que compramos todo fue un desastre el juego de cuarto que costo más de 4000 dólares nos lo trajeron en varias partes tardando un mes hasta la entrega total ( primero mesitas y comoda despues cabecero y por ultimo piecero) desde la primera entrega llegaron los muebles rotos y aunque llamamos a todos los teléfonos de atención al cliente e incluso a la tienda ( quienes lo unico que supieron decirnos es que eso ya no era problema de ellos) nadie nos quiso dar una solución porque segun ellos no se podía hacer nada y no fue solo eso sino que pagamos un servicio premium y tampoco nos dieron el montaje. De verdad que no le recomiendo a nadie este lugar creo que es preferible pagar un poquito más y trabajar con gente más honesta y a la que realmente le importe el cliente y no la venta.
The only reason for two stars is that our sales lady was good. Other than that this store is extremely poorly managed. There is no team work at all. This sales team does nothing g to help the others. If someone comes in a buys cash off the floor.. you would think the team would help each other. Terrible management!!!
Do not recommend. We were charged for insurance we did not desire to have on our couch. Additionally, our rug was canceled and when asked they said a 1-800 number called us. However, no message was left.
The help was Good and prices where good for the quality of fruniture everything was good, the only thing I didn't like and I feel like people should be aware of is get your things delivered, because if not you better have a pickup truck and extra hands Ashley furniture literally had me working labor in their own store. I thought that was very unprofessional you literally have too go in the store too the fruniture you get and get everything while everyone watches you It was embarrassing I at least thought they will take it up too the front or back with protection on it covering the fruniture so if it gets dirty or damage it's at your own risk. The sadest thing about too theirs allot of "men" that work their and didn't even offer too help, they where scared too break a nail. That's the only problem I had other then that everything was good
The Ashley Midland team was knowledgeable, friendly, and respectful. They made me feel comfortable while also being knowledgeable about the products.
Great selection and friendly help
Sales rep was horrible and made me wait 4hrs till my sale was complete because she was too worried about acquiring other sales with other customers at the same time. Told me my purchases would be available in 2 weeks which tuned into more than a month! Never again with Ashley's Furniture!
Would give 0 if I could. My wife and I went into the store last night, not greeted by anyone, walked around the entire store, with me having a tape measure out measuring items, as I needed a specific length of a TV stand, and still no one helped us. The store was practically empty and we walked by the front desk, with several employees, and one female associate, on the floor with a tablet in hand, with no acknowledgementl Left and went to another furniture store across the street and the experience was awesome and we bought from them. Funny thing is they have a now hiring sign in the front. I then tried to call customer service today and was hung up on twice. Lovely company.
Great service. Walked in and was immediately greeted and helped by Shawn. Very patient and informative since it was our 1st time buying furniture. Answered everything and more and even helped us decide on a new mattress.
Quick and easy! Martha helped us out and explained everything so it was easy to understand
Very bad experience at this furniture store. We went two weeks ago Labor Day weekend looking for a bed. When I found the bed I wanted I asked the sales rep if it was in stock, he said yes and said he thought it could be delivered by Sep 13th but that he would call me Tuesday to let me know for sure. I tried to contact him but he never answered my calls yet he texted me and said he was sick and for me to call the store. FYI calls get directed to a calling center. The CSR said the bed was not completely in stock and that it would take 5-7 weeks for them to have it in. This made me very upset because I really need it the bed asap so I decided to go to the store. Erica was at the front desk I explained the situation to her, never did she apologize for what had happened. I asked her to cancel the order for me, with an attitude she said that if I wanted to cancel the order I need it to pay 10% of cancellation fee which I said no to because I just felt it was not fair. Erica said it was in the contract and that she couldn’t do anything about it, for me to go back Saturday because the manager wouldn’t be in till then. Today I went back to speak to the manager it was a waste of time! Her team is just a reflection of her. She did not do anything for me after everything I went through. I don’t understand how people choose to work in customer service when they clearly don’t have any customer service skills.
If I could give them 0 stars that would be more ideal. Worst experience. Ordered a couch, got 4 out of the 5 pieces delivered only for them to tell us our couch is discontinued and they don’t know when they could give us our 5th piece. Came to the actual store after calling multiple times for the same answer. Still without our 5th piece 3 months later and they have no answers as to what THEY can do to help us. DO NOT BUY FURNITURE FROM HERE. Anywhere else but here. We also have a table from them we got maybe 2 yrs ago and it is falling apart and was broke from the star!
Stay away of this people. I was fraud by a Seller named Daniel, he offered 10 weeks delivery. After waiting 20 weeks they delivered a different Dinning Set. They don't have any refund policy so I can't have my money back and my only option is wait until they want to exchange the items. Terrible mistake buy on this store. Specially bad service for the Manager in charge "Erica" complete disgusting person to talk to.
Worst experience ever, went for a badframe, a simple bedframe, picked it up, it was 75. While we were there I asked the guy, Michel, a couple questions, specifically if the bed had slats because we didn't have a box spring. He said yes, bought it, took it home, found out it did not have slats. Less than an hour after leaving I called them and explained the situation crying, we needed a bed frame and didn't have 75 to waist. The dude said he must have not understood me, even though I specifically asked him, and he basically said too bad, can't do anything for you, all sales are final. Now I have a 75 dollar Hollywood frame that I can't do anything with. These people were no help and don't care as long as they sell you something and get you out the door. I hate this place.
(Translated by Google) I do not recommend buying in this store to anyone, they are as informal as they can be. Two months ago I have been waiting for the dining room set and it is always a lie, first they only had the chairs, wanting to deliver them to which I gave as an answer that My purchase was all together because I wanted it that way, after 21 days they arrived at the house with only the table (only the table without the chairs) there, very indignant, I did not accept the delivery either, giving the same answer that you had made my purchase all together and well, that's how I wanted it, I went to the store in search of an answer, nobody gives you an answer and the manager, Michael Galindo, after asking him to see me because he didn't even want to do that, he doesn't know how to answer any questions about it, everything that knows how to say is that the winery located in Lubbock is to blame, they are responsible for selling and once the purchase is made they are not responsible and if by chance you decide to cancel the purchase they tell you that you have to pay 10%, finally the last The place that I would recommend you go shopping is Ashley (Original) No les recomiendo a nadie comprar en esta tienda , son lo más informales que pueden haber hace dos meses estoy esperando el juego de comedor y siempre es una mentira , primero solo tenían las sillas queriendo hacer el delivery de las mismas al cual di como respuesta que mi compra fue todo junto pues asi lo quería , a los 21 días llegaron a la casa con tan solo la mesa (solo la mesa sin las sillas ) ahí muy indignada tampoco acepte el delivery dando la misma respuesta q mi compra la habías hecho todo junto y pues así lo quería , me dirigí a la tienda en busca de una respuesta , nadie te da una respuesta y el manejador michael Galindo luego de precisarlo para que me atendiera porque ni eso quería hacer no sabe responderte ninguna pregunta al respecto , todo lo que sabe decir es que la culpa es de la bodega ubicada en Lubbock, ellos responden por vender ya una vez hecha la compra no son responsables y si por casualidad decides cancelar la compra pues te dicen que tienes que pagar un 10% , En fin al último lugar que les recomendaria ir a comprar es Ashley
No se lo recomiendo a nadie son lo más informales que pueden haber hace dos meses estoy esperando el juego del comedor y siempre es una mentira en la tienda nadie te da una respuesta y el manejador michael Galindo no sabe nada de lo que le preguntas y no da una respuesta el no sabe nada no sé para qué tiene el cargo que tiene y todavía no me dan una respuesta de cuando voy a recibir el juego de comedor
Do not buy here terrible post-sell services, my wife received the dining chairs used dirty, they don't care about you, nonworks ethical standards noncustomers service that happened right now I call the customer service with out any helps. PLEASE NO NOT BUY ON THIS ASHLEY FORNITURE
The gentleman was going through what I ordered then pointed at the delivery price. And it said $0.00 then I signed everything left the store looked over everything and boom at the bottom under merchandise it said delivery fee 329.99. Then I called them to ask if I could pick it up then they said I would have to pick it up in Lubbock instead of midland. Irritated!!!!
Worst furniture company ever. They delivered my bed set without the hardware tools to fix the bed panel. When I called the customer service center, that lady was very rude and cut my call without giving me a solution for the problem. I called again and talked to the main office and they said they will send the tools. It took them around 3 months to deliver the tools and then didn’t send anyone to fix the panel together. I called like thousand times and went to meet the manager in person in midland branch but they told me they can’t help with my issue. I kept calling the main office, each time they say delivery person will call me in 48 hours to book a date but then nobody calls. My master bedroom is a mess for over 6 months because of this. I would never buy or recommend anyone to buy anything from Ashley ever again.
Great service by Daniel! He was very professional and knowledgeable about the merchandise.
Great experience very nice and knowledgeable sales representative would recommend to anyone looking to buy any kind of furniture really really great experience
The worst and most annoying TV commercials. The ladies voice is terrible. You can and should do better.
My husband and I walked in tonight to browse, looking around to price some shelves. We walked past a gentleman sitting at a sales desk, but he didn't even speak to us. We walked around the whole store and not a single person approached us. We weren't looking to buy so it wasn't a huge deal, but good luck if you're actually looking to purchase something!
The absolute WORST place to order furniture. I only wanted to purchase a bed frame, mattress, and box doing/bunky boards. The sales associate that helped me let me know that I would be getting a discount off my furniture. He failed to tell me that in order to receive the 15% discount off of ONLY furniture, it is required that the customer purchase a $200 protection plan and a $400 mattress cover. Every time you call the store, they say they will look into something and call you back and never do. I was told everything would come in on a specific date and only received the bed frame that was broken. I had to physically go into the store to have someone speak to me about my mattress coming in. Finally got someone to get my mattress to come in within the week but forgot to add the bunky boards with the order. I’ve talked to about 6 different managers and associates and they all did absolutely NOTHING for me besides give me a small lousy credit towards my financing which only took about $6 off my $150 bill from them. I’m currently still dealing with them after 2 weeks. Never ordering from them again.
Great selection and our salesman Ricardo was great! He introduced himself when we walked in, let us have our space while browsing around and had great timing of stopping by to answer questions or give us specific details on collections we showed interest in. We found a collection that we loved and bought it quickly. We will return to Ricardo when we are ready to buy new furniture for another room in our home.
The two gentlemen who delivered our sectional were quick and polite.
Michael and Shawn were friendly helpful and very efficient.
Daniel helped us, and wow was he great. You could tell he wanted our business, he was pleasant, knowledgeable, but best of all he was attentive without being pushy. If you're in the market for some new furniture I highly recommend asking for him, he is awesome!
Had purchased over 5,000 dollars worth of furniture and I had to cancel my order due to sales women keeping us with lies, now 7 months later only received half of my refund money idk what to do now any suggestions anybody maybe a good layer to fight my case, they keep telling me that I they have refunded my money yet I see no proof in my bank statement. Would never recommend Ashley’s furniture to no body in the midland area
Sales associate exceeded my expectation. She found what I needed at a good price. The item wasn't in stock but it's worth the wait.
My order was not right. The headboard I ordered was not the one I ordered. The sales person never gets back to me. When I call her or text her she never returns my calls tells me she is not at work.Very disappointed .
DO NOT BUY UNLESS YOU WANT TO WAIT MORE THAN A YEAR FOR YOUR FURNITURE!!!!! I paid cash for all my furniture June 2021 and am still missing item. Every time I go to the store nothing can be done, they only say they will look in to it. Not helpful at all. If I could give them 0 stars I would.
If I could give this zero stars, I would. Let me start my saying, there is no manager at some stores and I was told that district managers don’t see customers. That is absurd! The DM was even in the store in some back room. I do feel for the sales people and customer service at the local store, but purchasing from this store is full of issues. First, there are dispatch issues. You will be told your entire order is coming as requested and it isn’t manifested on the day you were advised to be ready to accept delivery. You will take off from work or have your weekend interrupted for nothing. Second, don’t request a full delivery if you ordered multiple pieces because if not everything is ready at the warehouse, they will sell pieces initially for you to someone else. Third, a corporation of this size can’t seem to get furniture delivered to Lubbock for Midland delivery in two weeks. Transportation vps and directors and operations managers really need to be strongly micro managed because there are continuous balls being dropped by all branches at Ashley’s . Finally, when you’ve had enough and are left without furniture for 8-10 weeks, don’t ask for your money back if you accepted delivery of any piece of furniture (accepting breadcrumbs of service) because despite sales saying you have 30 days to decide on your furniture, the store has a no return policy. I messaged the VP on LinkedIn but just like the local store number and 800 delivery number, I’m sure that too will get me nowhere. Customers have no options if Ashley does not hold up their end. I paid cash for my just under 10k purchase and regret every penny and every moment I’ve had to come up to the store because phones are not answered or you cannot reach someone by phone that can tell you anything about when your order will finally all come in. Pay a few hundred more and shop local or at Haverytys, not at all the headache Ashley’s is! In summary, Ashley lies and under delivers, period, yet has no problem taking your money!!! Buyer beware!!
Our sales representative, Daniel Tslamantes. Was outstanding. He remembered my wife and everything she had looked the previous week without notes.
Terrible experience, we have been waiting on our furniture for almost a year now. Everything I call I'm on hold forever, and no one answers. Then when someone answer they put me right back on hold. Ridiculous how I can't get information on MY FURNITURE.
No pressure shopping had a fun experience considering I was already frustrated with other stores. I’m happy with my purchase.
Worst worst experience ever I'm paying on a bed I don't even have yet been waiting 2 months and they still pushing me back to getting me the right bed I should of never shopped here lies and lies do not come to this place they are not the number 1 whole store they brought me a bed that was all beat up on top of that please don't waste your time
This place is a joke. We spent 6,000. Only received 3 of our 5 items. Ordered in may and here it is almost July and haven’t gotten them. The only thing they told us was on back order was the coffee table. They don’t answer the phones and their eta ship dates change day to day. Trust me this is the biggest scam of a company. They only allow 10% refund and they’re corporate office is based out of Canada so good luck.
We placed an order one year ago. We’ve been given numerous excuses for why we have not received what we paid up front for. Mostly our order keeps getting “detached” which means it is being given to other people. It’s impossible to get through on the phone and often I’ve been directed to a call center that could not help. It’s been a terrible experience. We’ve taken off work 3 times thinking we were receiving a scheduled delivery and only once someone showed and had a fraction of the purchase.
Ayliana was very helpful and amazing at the location in Midland Texas. She made sure I stayed in my budget and was very honest
I ordered a dining room table in October 2021. I was told delivery would be in January 2022. I am still waiting for my table. They told me if I cancelled they'll charge me a 10% cancellation fee. They assured me they tell all the customers the truth regarding delivery times, lies , lies, lies.
Terrible customer service. Twice they couldn't fix a recliner even though i paid for the warranty. Continue to downgrade the quality of what I can replace it with.
Very bad service, selling agents will lie to you, they will tell you buy if you don’t like it you can return and you have warranty and bla bla bla, once you buy and you don’t like the product they will tell you that they don’t accept returns. Low low service quality, I don’t recommend buying from that store.
Our sales associate was very helpful and knowledgeable
Don't walk away - RUN away from this place! They promise delivery on a day and then after waiting and trying to call to find out the status of delivery, there is no one that picks up the phone. Wasted too much time sorting through the baloney.
This place is no good at getting your orders right, and it takes for ever to get them in. Then when they arrive they have something wrong with them. They claim they have everything made, when it arrives it says made in vietnam. Products are not made right. Poor quality for high prices.
DON’T EVER BUY ANY FURNITURE FROM THIS PLACE!!!!! THEY ARE NOT HONEST! THEY WILL TELL YOU IT WILL BE DELIVERED WITH IN TWO WEEKS. Lol. I HAVE BEEN WAITING FOR MORE THAN 6 MONTH. NOW THEY OFFER ME TO RETURN THE MONEY BECAUSE THE PRICE IS ALREADY INCREASED BY 30%.
Michael helped me and he was very polite and helpful..
After Ashley made their sale, the customer service was the worst I’ve ever experienced. Nothing but lies about delivery dates and unreturned phone calls. I was promised a 10% discount for all of the issues with the miscommunication, and I’ve been calling for 2 weeks and wouldn’t you know my call cannot connect. I will NEVER buy from Ashley furniture again! No amount of money is worth the headache they have put me through!
Great customer service! Shawn is super helpful and values the guest!!
If I could give them no stars for how bad there service is, I would. I’ve been waiting over half a year for half a sectional because they decided to hand the other half out because an order was a few days before me. I called every week to see any updates but the keep pushing back a month every single time. I would not recommend you purchasing furniture here.
Amazing customer service Maria and the whole team where such a great help !
If I could give them a zero rating I would. This has been by far one of the worst experiences ever with a retail chain. The level of unprofessionalism from Michael our sales rep who forgot to order bed railings with our bedroom set when we ordered the bed, to the customer service rep when you call to check the status of your order. They delivered the headboard and footboard and realized the railings weren’t in the order. The delivery guy told me they would not be able to put my bed together because it was missing the railings, but suggested that I call the store in Midland to see if they would give us “now ready” railings which they never offered us. Here we are a month and a half later and still no bed railings. You would think after making us wait over a month to bring our railings they would have a bit more empathy towards our situation. However, all we get are random calls from their automated system to schedule for delivery only to call us the next day after we confirm our order telling us that are order will not be delivered. The sad part about this is that one person will confirm while another will tell us the railings are on back order and they cannot confirm. It’s just a real mess and a whole lot of confusion at this point. To add insult to injury Kedi the manager at Midland location lied several times claiming she will call us back when she speaks to someone from corporate about our order. Til date she has not returned any of our calls. I am very upset with this entire experience and I want to return my order Immediately! Highly unprofessional people and I would not recommend them.
Waited my long delivery time! Furniture is cheap quality! At overpriced prices
Bought my new granddaughter, her first complete bedroom set, in beginning of oct..Oct. I was told it b delivered b4 the Xmas holidays...I got a call in Jan 2022,, I called the store, they gave me the run around saying it is delayed I'd get it late Jan. I haven't heard from them since, it's April 22, 2022, and to day get a text if I'd like to rate ashleys.
This is Martha Sanchez, and three years ago we ordered 3 bedroom sets a living room set and three mattresses. We waited 6 months , we traveled to Midland 3 times which is 3 hours from home , just to find out that nothing had arrived yet. We tried to cancel order but continued to get encouraging calls with false dates of delivery. 2 years later we received a call that Ashley's would no longer deliver to us in Alpine. A few months later we got a call that we could pick up some of the items in El Paso, which is 4 hours from Alpine Texas. When we arrived we found our 3 hours later that we were still missing a foot board, a mattress, and a sofa sleeper. I don't know how long it will take to receive these items. I will definitely not recommend shopping at Ashley's.
On11/24/2021 I purchased three accent mirrors from this store. I got two out of three. When I called the store they told me they made a mistake and cannot locate the third. I have call numerous time and been totally let down. The customer service is terrible, they won’t work with you even though it’s there fault. They would not even take back the delivered items. I was told practically it nothing they could do and I will have to deal with it. I will be taking any future business to another furniture store.
Lots of beautiful furniture. The guy was really helpful and nice. But everything seem to be on back order.
Truthfully, I would not even give Ashley’s 1 star. They are the absolute worst. Anyone giving them 5 stars may want to wait until your order has been delivered because you will likely be waiting for the better part of a year. “Ashley’s America’s favorite home store.” What a load of crock. If you want to be lied to continuously, and you want to be gaslighted….by all means do business with Ashley’s. You have to admire the commitment to selling something they can’t fulfill. They will smile at you. They will make promises they can’t keep. They will lie to you saying that your order is ready to be delivered in full and then turn around and say they never said that. Save yourself the headache and go to Rooms to Go. Or any other place for that matter. It’s time they went out of business. This is not good customer service or even decent business ethics. I will never do business with Ashley’s furniture again and will do my part to assure no one goes through the headache or nightmare we have gone through.
Michael was very friendly and patient, showing us options and ensuring we got the best deal. Thanks for your assistance, and bilingual service too!
(Translated by Google) Excellent site with high quality mumbles but with somewhat high prices I think you visit other sites with the same quality and with $200 or a little cheaper... (Original) Excelente sitio con mumbles de Alta calidad pero con precios algo elevados creo visits otros sitios con la misma calidad y con 200$ o un poco Mas económicos...
Fast and great service! Prices weren’t as bad as I thought they were going to be.
Anywhere BUT here !!! Staff is not kind, must’ve been having a bad day… No assistance upon entering the building. So they price match, but you better check for yourself because the sales rep will NOT let you know the lower price. I found out the “lower” price from the customer service rep. behind the desk. BUT the floor rep. had a different place, higher of course. I had to go on the website to get the price myself (sad). But I saved nearly $200. Guess they work off commission (not sure). I ONLY continued with my purchase because I had a credit over $250 there, and I needed to use it. I was told I could ONLY use it at that store. Now mind you, this was my SECOND trip back to use this credit. My first trip the Store didn’t have record of credit so I had to file claim so they can look into my credit. Now I am currently on the phone with my credit card company because Ashley Furniture charged my card FIVE TIMES. Yes, FIVE times. And get this, a couple of the charges were different prices. Upon checking out, the associate was checking her text messages-on her phone. Very unprofessional !!!
Jr. Was very helpful, knowledgeable, and saved me money !!!! I highly recommend Ashley Furniture and ask for Junior ! I'm very happy
Very helpful staff !
Good service now let’s see how long it takes to get my order
Absolute worst experience buying anything I have ever had. Went through a spine surgery and was looking for an adjustable bed to help with pain. Purchased one and new mattresses with the promise they would be delivered within a week. Nothing but issues and rude people since than. Martha seems to be the only one in the whole company who cares or is willing to help.
Shawn was a great help and a stand up guy! Hollar at him if you're needing anything!
Best experience I could’ve had. Everyone is always willing to help
HORRIBLE HORRIBLE SERVICE!!!!! DO NOT RECOMMEND DONT WASTE YOUR TIME NOR MONEY HERE AT ASHLEYS IN MIDLAND!!!! Today I was told another story about my cocktail table it’s been SIX MONTHS and I still can’t receive my cocktail table and one end table I ordered a full living room set everything was delivered different dates, wrong end tables were delivered as well time passed and I only got one table delivered (the original table) literally yesterday we just received a message stating we’ll be receiving our other end table but still no cocktail table. We went in to speak in person for the 4th time and boom another story we just choose to get our money back and on top of that we still have wait for it to get reviewed and send to us by mail we’ll see what other lie we receive for our refund. Horrible customer service they seemed to become rude when we had proof of messages shared with sales person and still want to blame us for getting upset. WILL NEVER SHOP HERE AGAIN!!!!
The quality of the furniture is good, the personal are very friendly; and the service is good.
The section of furniture was great! We shopped around all our local furniture stores and decided Ashley had what we were looking for. All the staff was super helpful and willing to work with us and our price range. Great experience overall.
They're all nice at first you come in and buy furniture but when you have questions when your order is being backed for 5 months to a year they are rude and helpless. They just give you a "I'm sorry ma'am there's nothing we can do you just need to wait".. smh 😡
When in to look at new beds and found one that was great. Staff was very friendly and very helpful
Paul Macdonald is a very respectful sales associate. He helped us and provided my family with information that is necessary. He is very knowledgeable, would love to work with him again in the future!
Worst experience I've ever had ordering furniture. I can't even get through to the local store so if you ordered from them you're better off driving over. Everything we looked at they told us was being discontinued only to see it being sold online (priced lower even!). We placed our order November 2021 and we're to almost March and have 3 of the 6 pieces in with no idea when the rest will be available. People told me not to order from here and now I know why.
Do NOT waste your money here. I ordered a full bedroom set on October 15th 2021 and was told that almost the entire order was in their warehouse and I was assured that it would be only a few weeks until it was delivered. I paid in full. I have called several times to get updates and they keep pushing the delivery dates back. I was told my order was only missing the bed rails and footboard. Then I was told I was missing a night stand. I went into the store to check on the status today only to be told that my entire order had been given away to fill other orders and they have NOTHING that was originally reserved for me. Customer service told me that I’m starting completely over on my order. It is now February 21st 2022 and I still don’t have my furniture. This is the worst customer service I have ever experienced. No one can tell anything other than “sorry, we are doing everything we can”.
Great furniture experience. Excellent customer service provided by Ricardo.
paul did a great job helping us find the bed we wanted and got us checled out efficiently
Martha is an amazing sales associate, she was knowledgeable and helped us with all of our questions. We were able to find the perfect furniture. It was very straightforward price wise as well as the break down of everything and delivery times. Would definitely buy again. Store was nice and clean and had a ton of options!
Amazing customer service, great sales. We very happy with our pucrchase
Really helped out. Garret was nice and helpful. Great prices on everything.
Super friendly staff, they did a great job helping us and answering all of our questions. Definitely will be going back
The store closes at 9. I pulled up a few minutes before 830 and the open sign was lit up. I tried to open the door but it was locked. Looked inside and the two girls at the desk inside just stared at me and then ignored me. Somebody may want to check in on these employees, they’re doing the least.
Walk and the atomphers was wonderful and our sales guy was very wonderful and will buy things from Ashley again
(Translated by Google) I really liked how they treated me excellent attention thank you good day. (Original) Me gusto mucho como me atendieron excelente atención gracias buen día.
Purchased a couch set from here, including the warranty. Was told it would be delivered no later than the end of January. This was the deciding factor in the purchase. The end of January approached and never once heard from Ashley’s. I reached out to find out when the delivery date would be, to find out it was still going to be an ESTIMATED 11-13 weeks. I went to the store and canceled my order due to Ashley’s now telling me that it wouldn’t be until March, “possibly” that I would get my furniture. I was charged a 10% “restocking fee” to cancel my order that was supposed to arrive in Jan. I spoke to the assistant manager about the restocking fee, on merchandise that was never even in stock. Needless to say, you’ll end up waiting forever for furniture, even after being lied too about the initial delivery date. Bob mills was able to deliver the same weekend of purchasing with them.
Great service and got what I was looking for and needed
OUTSTANDING EXPERIENCE, no hassle and no pressure just the way I like it!! Thank You Ally for the outstanding customer service.👍🏽
(Translated by Google) Two stars because their employees do not make the slightest effort to sell or learn to sell. (Original) Dos estrellas porque sus empleados no hacen el mas minimo esfuerzo por vender o aprender a vender.
Great CS Ali took great care of me and was upfront about delay in delivery and set up.. had no issues ..
Professionals, direct and informative.
Quick process and very helpful with any questions I had. Great quality on their materials they use and have great variety of furniture!
We bought a buffet table in early November. 2021. We hoped to have it for Thanksgiving and the Christmas, and we were told that delivery could be immediate. The next day, they told us the delivery would have to wait until the first week of December. When December rolled around and the there had been no contract from them, I checked in and was told the new delivery date would be Dec. 30th. When the product did not arrive on Dec. 30th, and again they did not contact us to inform us of a delay, I went into the store to discover what went wrong. I was then told that the delivery had been rescheduled to April, a full four months away. I complained and explained that is an unacceptable wait time. I requested my money back, to which they said they would keep 10%. I explained this is unacceptable because they sold the product to me under false terms of the agreement and did not deliver. We wanted the table for the holidays and the holidays were gone. They told me that the store manager would call me the next day. The store manager did not call. No phone call came. It is now Jan. 26th and I've heard nothing. They took our money in November 2021. This is an ongoing dispute, so I will update this review as we come to a conclusion. Obviously, I do not recommend doing business with Ashley Furniture. While supply delay is understandable and not necessarily in their control, my real gripe is with the lack of communication and unprofessional handling of the delays as they occur.
Taking care of a long overdue need for a bedroom set.
Martha took great care of me during my multiple trips to the store and answered my numerous questions with patience and a great attitude. Very happy with my selection and recommend to anyone looking for furniture.
Worst experience I’ve ever had with a furniture store. My bed was delivered in two separate orders and on the 2nd delivery Jan 6th they told me they would not be able to put my bed together cause it was missing the slats that run across the bed frames for support. I have a king size bed so I definitely need these. I call the store to tell them what the delivery people said. And I had to wait for my sales associate to return to work the next day in order to get it taken care of. I call back the next day and talk to my sales associate Martha. She told me I can go and pick one up if I wanted but that no one could put it together. She would have to order me new ones in order to get someone back out here and she could never tell me when they were going to come back and put it all together. 7 phone calls 2 to corporate and one week later I finally have the delivery guys back out here to assemble my bed and guess what!? Still no slats! I call the store and try to speak to a manager and I wasn’t able to actually speak to someone. They informed me that the manager would have to call me back. I explained my situation and the guy informed me I can go pick them up at the store. I drive 20 miles one way and get them back to my house, unload them myself and they are the wrong size of slats. I am very upset with this entire experience and I want to return my order
Perfect customer service as soon as I walked in I got help and found the perfect furniture we needed
very easy to buy and finance the furniture of your choice without any interest, I just bought my furniture and my dining table today 👏🏻 thanks
Very friendly staff and good prices. Just didn't have the inventory in stock.
Very poor communication/customer service. I would not mind delays if these are communicated well to us. Very frustrating.
Mr. Chavira, the salesman was most helpful. We found exactly what we needed. He was very friendly and so were the other employees. I always find what I need when I visit Ashley Furniture and seem to always get in on a sale. Thank you!
I like thus one ok and it has a secret compartment but kinda pricy and doesn't meet the picture I have in my head.
Excellent customer service and very helpful. Our sales person was JR and I highly recommend him to anyone shopping at Ashley!
It was terrible! Bought a rather expensive sofa and loveseat couldn't get the loveseat until January, then the couch came looked terrible in my home and was not comfortable like the one in the store. Tried to talk to them about an EXCHANGE not a refund. The manager was unbelievably rude! Refused to even try to work with us, basically said no and turned her head . Will never shop Ashley's again. Canceled the loveseat which wasn't here and was charged a ten percent cancelation fee
We were greeted by a professional who gave the space to browse. When we were ready to make selection he was very helpful.
very great and very helpful & very sweet and nice . Thanks to Beatriz she was very wonderful .
Was greeted shortly after walking in, helped immediately and ended up buying exactly what I wanted. Everyone was very professional and courteous. Will return for future purchases.
Do not waste your time!!!! If I could not give them a star I would. TERRIBLE. ordered in June of 2021 and latest they told me I would get my order would be august. Well my couch arrived before august, and upon arrival they brought me the wrong side sectional and I was still missing a piece of my part that was supposed to be delivered in November….. 5 months after I ordered my couch. November comes and I confirm my delivery tells me I’m getting the correct side of my couch that I ordered, keep in mind not even the completed couch. Oh yeah failed to mention my ottoman wouldn’t be delivered till January!!! I paid cash so when I asked for a refund they had to cancel my order and wait for approval on that and I won’t get my money until 4 weeks from now. If that’s even true. All they do is lie. The direct number to Ashley’s doesn’t even go to their store. They’ll do anything to try to avoid talking to you. Don’t waste your time. Rooms to go or bob mills has things in stock and delivery from the week you order. Things may be more expensive at those stores but it’s worth the money and not getting ripped off like me and paying for a uncompleted couch. Long story short if you want a couch from Ashley’s they will tell you a date just to get you to buy but you will end up waiting half a year just for a “complete set” that I don’t even have. Still an uncompleted couch.
I do not recommend this store, I already called and explained what I was looking for when I got to the site, explain and they told me that there was no problem that they found out that you do not need credit to finally tell me that they did not approve me and they took some points from my credit. liars, I do not recommend this store it is no use being nice to earn some bonuses if they do not help the customer.
The worst service ever never will I buy anything from there I receive a call to pick up my order and I drove all the way to Lubbock and my order was not ready n they told me that I had to wait 6 more weeks for my order so I decided to cancel my order n they have nerve to tell me well we going to charge you cancellation feeds n I’m like well who’s going to pay me for the day off work that I lost my gas my time all I can say never again I’m going to get furniture from there 😡
Friendly workers to help you find what you want!
Is the worst store in the world 🌎 they delivered my furniture in partial deliveries 4 months in apart..if I can give a ➖ * I'll do it..
Very nice people around the store. No pressure selling going on. Easy to work with. With that being said, items purchased were not delivered on time and when I called them, (they didn't call me about a delay) they are saying delivery is scattered piece by piece until JULY. Supply shortage or not, don't lie to your customers. If you go with these folks expect longer than what they tell you. Well, it's July....delayed again. Told multiple things and the staff is now not very cooperative in trying to help the customer. Hands me a flyer and says call them. Terrible customer service this time and still no items
We were in the market for a new table and a new living room set. Took us a while with all the choices but we left satisfied with our selection.
If I could give them 0 stars I would. Placed my order and literally had to call every week to get updates. They keep pushing my delivery date back and it’s super frustrating!!!
Very disappointed with the quality and service, not surprised though where do you find good service in Midland. Took over 2 months to get delivered, then to top it off they sent the wrong drawers for the bed so had to wait another couple of weeks, then they didn’t send all the handles then had to wait a couple of more weeks!!! To top it off it seems as if the bed is a little bigger than the mattress. I went to the store to ask and they said that it’s because of the mattress. Of course they wanted me to buy another mattress from them because apparently since the mattress wasn’t purchased with them that was the issue. But it didn’t make sense to me I had another 2 bed sets and the mattress fits perfectly on the other ones. So I ended up spending another 160 because they said maybe the bunkie board would fix the gab in between the bed and mattress which are the pictures. It becomes very annoying when stuff falls down into the gap or you can literally see what I have in the drawers because the gap is so obvious. It’s a good 3-4 inches!!! Finally the drawers all fit different and they don’t line up it’s all crooked and some drawers are harder to pull out then others. Also I’ve never written a review and it’s unfortunate that this has to be the first.
Bought back in February 2020 along with a 4 year protection plan called the purple cow now I can’t get my recliner fixed and Ashley’s not helping me and they sold me a warranty that doesn’t even help waste of money do not go shop there. Their excuses are oh that was the old owner we don’t use that plan anymore. No !! your Ashley’s furniture I don’t care who owns it y’all need to honor your customers.
I’ve already written a negative review, but I feel one is not enough. I feel it is now my mission to warn everybody to never buy from here. We’ve been dealing with Ashley since making the mistake of buying a couch from them in July. After our order kept getting pushed back and pushed back (after using the delivery date as a sales tactic) we finally cancelled. Throughout the whole process, people were unhelpful. Customer service made feeble attempts to make it right, but I didn’t feel valued as a customer at all. The process of trying to get a refund has also been a nightmare. They said it would be around 18 business days for us to get our refund. I called, (for the 3rd time since I was hung up on twice after a short conversation) and they let me know they haven’t even cut the check yet. Our ordered was cancelled, but they didn’t start the refund process until 3 1/2 weeks later. John, and the customer service people over text, were the only helpful people we’ve dealt with in these past 4+ months. Save yourself the trouble. Buy somewhere else.
Great place to buy furniture. The staff there are amazing. They can definitely have all my money
Very friendly service, they answered any questions I had. Buying was hassle-free and quick, and I am looking forward to buying from them again in the future. :) Ask for Paul, he took care of me that day!
I purchased bedroom furniture on the 10th of May 2021 and still have not received the complete set I continue to get the run around every time I go into the store or call to check on a delivery date very disappointed and would not recommend
Liars and crooks Would give 0 stars if possible!!!! Ordered furniture over one year ago and still don’t have everything that was ordered. Most ridiculously they delivered a head board and foot board of my bed but no rails to connect the pieces. Have had many phones calls and promises that turned out to be lies. How can a place take thousands of dollars without giving you what you paid for!!!!
furniture never on time everytime i called a different date was given the manager matias very unprofessional.
I am not a “scathing review” writer. If I have a issue with a business, I just stop going there. But this is different… On 8/16/21 we ordered several thousand dollars worth of furniture from a very slow and inefficient salesperson and were told delivery in 5 weeks. We waited over 7 weeks before making our first call asking for update. Our salesperson said she would “put a rush” on our order. I’m assuming this is something she is trained to say to keep customers in the dark and avoid giving another eta. We called again later that week and the saleswoman put another “rush” on our order. We waited another week and then started calling customer service. They informed us that all of our furniture was on back order and there was no ETA. A different customer service rep states that the items were scheduled to be in the warehouse in early November or December (it was 1st week of October when we had the conversation). Fast forward to this week (1st week of November), we call customer service and are told we are now looking at January/February delivery dates. We call back the next day to cancel and are told our furniture would actually be ready in December. We press on to cancel and are told we have to cancel in person (why have a cancellation dept?). Upon attempting to cancel in person, my wife is pressured by the store manager and salesperson to buy something that was already in their warehouse instead of canceling. Finally they let her cancel and charge a 10% restocking fee which amounts to hundreds of dollars of course. **Keep in mind, none of our furniture was ever built, so the restocking fee is pure profit for Ashley’s.** They say on their order form and receipts etc that “Integrity is our number one core value” and then conduct business in this fashion. I understand that Covid has things all jacked up, and if they would have been honest with us up front and along the way, we may have stuck with them. We were obviously lied to multiple times by multiple departments after already spending thousands of dollars with them. A competent manager, with a focus on integrity, would not have stood for hundreds of dollars of restocking fees to be charged to customers who’s furniture hasn’t even been built after being over 100% off on a delivery estimate. I will do everything I can to keep friends, family, heck even strangers from having to go through this with these people.
Paul is great!
I called and left a message for a salesman to return my call. Unfortunately 4 hours later, I had yet to hear from anyone so I called back to inquire about the queen bed I was interested in and got ahold of Daisy. From the moment she answered she was very friendly, helpful and welcoming. She followed through with her excellent customer service and I purchased the bed I wanted. Thank you Daisy!
I bought a couch on July 2021 to be delivered on November 2021, they delayed it to January 2022. I paid everything upfront, I feel like I gave them a 6 month interest free loan. They really do not know their supply lines well.
Please don’t waste your money here
Waiting 8 months for 1 piece of furniture and still have not received it
(Translated by Google) Very bad experience, super bad customer treatment, we arrived and they immediately sent us to an auction area without knowing that we could buy, no one attended to us until I complained so they lost some customers (Original) Muy mala experiencia super mal trato al cliente llegamos y de inmediato nos mandaron a un área de remate sin saber que podíamos comprar nadie nos atendió asta que me queje así que perdieron unos clientes
Ordered furniture in February, paid in full at the time it was ordered. We are now in October and they are telling me the furniture won't be able to be scheduled (not delivered, scheduled) for 6+ weeks. Be prepared to wait on the line for 30-45 minutes if you call to get an update on your order.
Teresa very nice person
Took 8 months took get our furniture. One of the recliners broke a week after getting it - will be another 2 months before the repair team will come fix it
They will promise fast delivery but be prepared to wait 3 months! Called to speak with a supervisor and was encouraged to cancel my order. Don’t wast your time.
Decent selection, though may have to wait weeks to receive the product due to lumber shortages.
It was a good experience, Raquel was very insightful and eagar to please. Willing to look up everything I was looking at without hesitation.
Excelente customer service. Alexia was very helpful and friendly. Thanks for awesome service!!
If I could give less than 1 star I would. Salesperson Susie was overbearing, blowing up my phone multiple times day and night, because she was salivating over a $10k + sales commission. When i walked out the door. I never heard from her again. No updates on my order. Out of stock items, etc. i knew things would be moving slowly due to Covid. I ordered MONTHS in advance. Went into store to check on my order, found out there were delays.. worked with sales manager to reselect certain pieces at the end of August. Fast forward to October 15. Ready to move into my home, call to check on delivery status. ENTIRE BEDROOM IS BACK ORDERED... NO CALL, NO EMAIL. Nothing.. Get a call from Claire to try and "save the sale" was made more empty promises and then lied to when I called her to follow up. CANCELED entire order and am taking my business elsewhere. Ashley Furniture.. you are nowhere near the only game in town. you can't afford to suck this badly!!
(Translated by Google) Very friendly staff. (Original) Muy amable el personal.
Service was amazing! Alexia was sweet and accommodating. I just pray that the delivery dates scheduled don't get pushed back 🙏🏻.
Worst furniture store ever! Ordered in January it is October and still have not received our furniture we have chairs but no table,1 third of a living set, mattress but no bed. We were give a estimate arrival date when we ordered didn't arrive.had to call multiple times for for updates. Tried to cancel before receiving anything was told we were able to cancel but still had to pay for everything even if we decide to not get anything. Almost done paying for everything and still nothing. We got a delivery date twice was told what they had everything never showed up or called and when they did delivered it was incomplete.went to the store and nothing was solved.trying to get a hold of someone about it waited 30 minutes on the line and they hung up.they want you to be understanding but still expect you to pay for something you don't have and will not be understanding towards you
The fact that this store is 4.4 stars on google is astonishing. Must be paying for positive reviews. Based on my experience and the experience of many others that I've talked to here in Midland this store should be rated a 1 star and that is because thats the lowest rating you can give. The store manager is rude, insincere, and unhelpful along with most of the store associates. Buyer Beware!!! There is no consistency within the company, they give you delivery dates that will push 1+ months back 2 days before your delivery date and the process will repeat with no end in sight. Don't expect any help from the manager or employees to get clarity on the issue or for that matter even care to. They basically recite the same rehearsed answers, completely insincere. I would not recommend this business to anyone.
I ordered a couch on 7/25/21 and was given a reasonable delivery estimate. No one called me to let me know of any delay. When I called to inquire about my order the automated voice told me the delivery estimate has been pushed back to 30 weeks! It's been 10 weeks already. I called the local store and told an associate I do not want to wait 3 quarters of a year for a couch and feel it's unfair to be expected to do so. My husband joked that it's the same length as a pregnancy, waiting for a couch to be delivered the same amount of time as waiting for a full term baby to be born. Also, I expressed frustration about their total lack of customer service. At what point will I be offered a refund? She said the only way to get a refund is minus a 10% cancellation fee. The only other option given to me is come select another couch. I don't want another anything from them. They just want to make the sale, then they don't care one bit about you. The only way to ever get through to the local store when calling them is to select option 3 "schedule a sales appointment." Any other button goes to an automated voice or an inbound only call center. The call center said they can't call to give me updates, and that it should be the local store that calls me. Updated to add reply: by the looks of all the other reviews who are saying they are having a similar experience with this store I would say this is becoming the norm. I did email my receipt and complaint to the address provided in the reply. I'd be surprised if I actually receive a reply.
Excellent staff, service and accommodations to my needs. Despite COVID, I was still able to receive my furniture on time and in good condition. Thank you for helping us furnish our new home, stress free!
Very bad experience here TWICE We had ordered a dining set a while back and we received them all one piece at a time. It was a very long time until we could finally assemble all the furniture together which was more than 6 months from the original time we had ordered. I cut them some slack and thought maybe that’s how they used to be but I was wrong. I had ordered 2 full beds and 1 night stand in june. It is now September almost october and we still have not received our furniture. To make matters worse they postponed it again and they are telling us our furniture will come in December. They had told us August, Then october, now december. I get things take time but this is ridiculous. My kids have been sleeping on the floor for so long now only for them to get their hopes up and crushed and postponed 2 months later. I do not reccomed this place in the slightest.
They were very helpful with our purchase, and had great recommendations to what we were looking for.
IF THERE WAS LOWER THAN A STAR ID PUT THAT!! NEVER GO OR BUY ANYTHING FROM THIS PLACE. MY SALES PERSON MARTHA CORTEZ WAS AWESOME WHEN I PURCHASED MY FURNITURE BUT WHEN I WANTED TO CANCEL SHE WAS VERY INSENSITIVE. SHE NEVER REACHED OUT ONCE TO COMMUNICATE A DELIVERY DATE OR WHEN THE ITEMS WERE GOING TO BE IN THE WAREHOUSE. I ORDERED MY FURNITURE IN JANUARY. I HAVE TO SAY THE CORPORATE OFFICES FIXED MY ISSUE AND WERE AMAZING.
Suzie was wonderful with helping us! We found everything we needed to furnish our new home!! So many beautiful pieces of furniture to choose from!
Don’t order from here if you actually want what you bought. I bought a coach In July of 21 in full and have yet to receive the full coach. When my fiancé and I bought the coach originally they gave us a firm date along with assuring us that all three pieces were in the warehouse and now it’s seems like every time I call, the delivery gets puts back a month to a current December ETA. Every time I call someone new answers and they keep telling me something different. So if you wondering if you should buy some furniture from ashley’s in midland then be prepared to wait several months before they give you a firm date and be frustrated with the different things the employees will say. If I would’ve know then I would have just saved my money which can’t be refunded.
This has been the worst experience imaginable! We ordered our furniture June 19th. Our salesman at the time told us he would keep us updated with the status of our delivery. Well.... two and a half months later, we find out he isn't apart of the company anymore. And no other salesman picked up our order to give us an update. $11k in furniture mind you. So finally, after going back into the store, we get told that our furniture has been sitting in the warehouse for the past month! They were just waiting on one item, which we had taken from the store because our salesman said that aren't making them anymore, so if we wanted it we could just take that one, so we did. Miscommunication on Ashley's Furniture part! So, we finally schedule our delivery, and we received it today; without our mattress, the drawers that goes under our bed, and our chester dresser that we were told would be delivered. Oh! and also, without our living room set that now they say won't get here until 2023!!! I'm tired of getting horrible service from customers service who continues to tell me they can't help! Don't do business with Ashley's Furniture!!!
They need to work on their systems for order entry. Store level works hard but they have no access to corporate to help customers resolve issues.... it will be four month waiting on end tables.... we will see if I get them on time or will I get the same as I have the last 4 months......
Made the process easy for purchasing a mattress and bed frame. Sales rep. Jr Chavira was very knowledgeable of mattresses and what we were looking for.
BUYER BEWARE!! Purchased a matching living room set in January 2021 and received our couches in February but without the ottoman. Every month we are being given excuses as to why we aren’t receiving it and last month we were told guaranteed by Sept. 11 and, no surprise, now showing October 16. We still do not have our furniture 8 MONTHS LATER!!! The google reviews show happy customers but read Yelp! Same thing happened to multiple customers and no refunds so now we are out money! I would not give any stars if given the choice right now.
Sales staff was very helpful in locating available items on a very short notice. They care and try to accommodate your needs.
(Translated by Google) I commented a week ago the person who commented in my comment about my order said that my order would arrive as late as October 18 now they contacted me and they tell me that until Nov 2 and I have been waiting for my order since June 12 these people are a A lie and for what they help you to apologize and give you 5% of your purchases all these people what they do is lie to you, you do not buy there. (Original) Comente hace una semana atras la persona que comento en mi cometario sobre mi pedido dijo que mi pedido llegaria lo mas tardal en Octubre 18 ahora se comunicaron con migo y me dicen que hasta Nov 2 y llevo esperando mi pedido desde Junio 12 esta gente es una mentira y para lo que te ayudan para disculparce y darte un 5% de tus compras toda esta gente lo que hace es mentirte no compras ahi.
I seriously want to give 0 stars. I'm extremely upset, frustrated, and disappointed with Ashley. We went couch shopping back in July. Most places quoted us a couch around September or October. Ashley Home store said a couch would be ready for delivery on August 14th. They used that as a selling point and it's why we went with a couch from them rather than somebody else. When we called to schedule delivery, they said it had been pushed back to September 13th. We had family in town with no couch. We understand Covid has set things back but they did nothing to help us leave as satisfied customers. I called 3 days after that and the couch had been pushed back again to September 27th. We went into the store to talk about it and all they said was it was pushed back to October 12th. They shrugged us off and said to text our original sales associate as she wasn't in that day. When I texted her two days later, the couch had been pushed back again and she did nothing other than offer us discontinued couches that were nothing like the one we ordered. We were considering buying other furniture there, but we will never be returning because the customer service is terrible. Everybody is apathetic there and doesn't value us as customers. At least Rooms2Go, Haverty's, and every other furniture store in the Midland/Odessa area were honest about their delivery dates. We'll be shopping there in the future so we can have furniture when it's promised to us and visitors won't have to sit on the floor because a sales associate sugarcoated things to get a sale.
Thanks Paul and management. These guys went above and beyond to get me the best deal possible. Nee king bed and Tempurpedic matess and a power rocker recliner.
Sales reps to eager to sell. We kept asking what the wait time was for a bedroom set. They wouldn’t disclose how long we would wait. We decided to look online and it said 6 months for the one that we liked. Sales rep kept avoiding the question. We walked out only to find out the sales rep put in the application for the credit card without telling us. Avoid this location if you can.
Great experience working with Teresa. Just as we expected, as soon as we walked in we were greeted by a sales associate (Teresa). We let Teresa know that we needed some time to make a decision. She gave us the time and space to make that decision. While we shopped around the store, one other sales guy (baldy - watch out for this guy - he’s a liar) exclaimed how he was sorry he didn’t greet us, that Teresa was picking up his slack while he finished up with another set of customers, and that Teresa was merely his assistant. Seemed a little fishy to me.. I’m in the sales business and that is called skating customers. It’s unfair to customers, creates a horrible purchasing environment, and is a toxic work environment for the other sales associates. Baldy clearly has stolen customers from other sales associates before and has his lie down to an art. Anyhow, when we made our decision, Teresa wasn’t far away, we went directly to her and she walked us through the purchasing process for our selection. During that process baldy walked by and saw that Teresa was closing us and smiled at me and gave me a thumbs up but then shook his head negatively with a look of disgust on his face. Teresa was an incredible help the whole way through and we will continue to use Teresa for purchases here, and avoid baldy at all costs. If there’s one type of person I can’t stand it’s a liar, and if I could leave that individual a review I would leave a negative one. That was the worst part of my experience yesterday, but very happy with Teresa’s customer service skills. She is awesome! DM do
We went to all of the furniture stores in Midland. Ashley's had the best customer service and prices
Had an amazing experience as a first timer, great customer service felt very welcoming! Had no problem what so ever
We were pleased with our experience at Ashley’s today. The salesman and staff were very pleasant and knowledgeable. We got what we needed at a good price (Labor Day weekend sale). After we found what we wanted the process was quick and painless. Will shop there again.
Ordered a dining table and chairs almost 6 months ago. When ordered it, I was told it would be here in 8 to 12 weeks. I honestly don't think that we are ever going to get this order that we have already PAID In FULL for. Every time I call to check the status, it has been pushed back further and further. The excuse I keep getting is that things are backed up at all furniture stores and there's no reason to try to go somewhere else because I'll have the same results. Well that is NOT true. My mother in law got furniture from Rooms To Go in 2 weeks! To get our money back from Ashley Furniture is going to be a fight that I am not sure will go well. I do NOT recommend purchasing anything from Ashley Furniture!!!
DO NOT BUY HERE! I ordered furniture in APRIL at the MIDLAND location and arranged for home delivery at my home 3 hours away. I get a call in JULY saying that they no longer deliver to my area. I called their number and I speak to someone that's God knows where and they tell me to call the store, no one at the store answers or they put you on hold and hang up. I decided to go to the store in person and they assured me that my furniture would be delivered and that everything is fine. Today I get a call saying that my order is ready to be picked up in LUBBOCK! 6 hours away from me. I canceled my order and will never buy here again. STAY AWAY! THEY ARE NOT TRUE TO THEIR WORD FROM THE START!
I was very disappointed with my visit to Ashley’s in Midland. First our sales associate seemed to not really know what he was doing or hadn’t received enough training. My husband and I waited patiently as he seemed to need help with everything. We decided to go ahead and purchase since we were told we would be receiving our items September 1st or the 2nd. After we were there for hrs we finally paid got our copies and it was time to set up delivery. It ended up that our items were not in stock and we walked out with no delivery date or even an estimated time! As of today we still have not heard anything! Very frustrated!
BUYER BEWARE: The absolute worse experience EVER. You would be better served to buy your furniture from a Thrift store. It would be in better condition. Five months and counting this drama continues. They delivered a sofa back in April and as of August 30th they have failed after multiple attempts to either fix, replace, or refund for the gapped sofa they keep delivering. Please note their policy says you can return items but I attempted to do that since day one and they wouldn't allow. Basically, they break their own policies . I went almost six weeks without a sofa and finally accepted one today ,even though it is still damaged ,just to have seating. I had to file a BBB complaint just to get this far and will continue to complain. I will pursue every avenue possible to get this resolved. It is ridiculous that they think they can get away with this. I attached original photo so you can see the GAPS. One of their associates even tried to say it was made that way. WHATEVER ! I will share my experience with anyone and everyone who will listen. I am disabled and my husband is elderly so I guess we were easy targets for this company with no morals. Update: Contacted the numbers below. Their solution is to reorder the sofa. PS: This was supposed to have been done five months ago so not exactly a NEW idea, just no NEW sofa. They also credited me a $128, which isn.t enough to get this TRASHY furniture to the dump. Their customer service does everything to cover their failures but nothing to fix the problem. They want to continue to drag this out and I am just over it. I will spend my life sharing this experience in order to save future VICTIMS of this company. They should be shut down.
I my husband and I bought a sectional set and oversized ottoman on JUNE 9th. They told us it would be delivered within 4-6weeks which was totally fine, it’s now AUGUST 30th and still no couches. Everytime we call and ask for a delivery date they don’t answer. Put us on hold and hand up. The couches are PAID for and even if we get a refund it wound arrive for another “3-6weeks”
The shopping experience was okay but the sales rep seemed way to eager to sell and was honestly off putting. They also offered me financing which I did but was surprised to find out that I was signed up for a credit card as opposed to some kind of loan. Not upset but disappointment that they didn’t disclose that what I was signing up for was a credit card.
One of the worst experiences EVER! going on 5 months with a broken love seat and still no sofa. Have called customer service over and over who then told me to call the store which then tells me to call customer service which again tells me to call the store!!! Total crapshoot!!!! If you don't need anywhere to sit then go with Ashley's because they'll take forever. It can be your Christmas present if you order now. Maybe!! Don't hold your breath. Total disappointment!
It was fun and exciting! Visiting the store in Midland, TX . The Sales lady was very nice! And very attentive! I Actually purchased a King shore Bed, it is Beautiful!
Great!!
We got a beautiful dining room set at the Midland, TX store and Martha was very helpful and very friendly!
We bought a TV entertainment hutch. Friendly folks, I had to wait a little bit, but they were pretty busy. Once it was my turn, they were quick about getting me set up for delivery and making sure I got the furniture piece I wanted. They delivered when they said and were very careful not to hit walls or other furniture.
Great experience. Friendly, very helpful, great prices
Yup just like all the hundreds of other reviews, I placed my order on May and still nothing up to date, they told me until September 😡 and every time I call they give me different delivery dates, now I have canceled everything! Won’t ever go back to ashley furniture, just giving heads up if you want your furniture to arrive really late here is the place!
As soon as I walked in I was greeted with a hello welcome to Ashley furniture store but was also able to walk around and look freely. They were not hovered over me trying to pressure me into buying anything. Very nice furniture and several couches I really liked that were real leather.
Great Prices And Very Helpfull Staff !
I expected very professional business from this company concidering they are well known. We purchased a living room set and paid cash in full at time of order, and were told 4 to 6 weeks at most for delivery. 8 weeks later, I go in to see about my order, I was told 20 more weeks. Not to mention the multiple times I have called to check on my status, and was told something different every single time. Very disappointed, I will never step foot in there again.
(Translated by Google) Very bad experience, I bought my fourth game in May and they told me that a month later, they are already 8 months. Every time they give me a delivery date, when the day comes they give me another one and so on from month to month .... sincerely I am very disappointed in that place and I do not recommend it at all, I bought my game there because I was rushing and they told me a month, they have me like a ball from here to there, I would not have enough space to say what sorry, the worst, honestly they are very disrespectful fooling people with the delivery time. (Original) Muy mala experiencia ,compre mi juego de cuarto en mayo y me dijeron que a más tarde un mes,ya van por 8 meses.Cada vez que me dan una fecha de entrega ,cuando llega el día me dan otro y así de mes en mes....sinceramente estoy muy desepcionada de ese lugar y no lo recomiendo para nada ,compre mi juego ahí pq me apuraba y me dijeron un mes,me tienen tipo pelota de aqui para allá, no me alcanzaría todo este espacio para decir lo que siento ,los peores ,sinceramente son muy faltas de respeto engañando a las personas con el tiempo de entrega.
Going to edit my review. When I went and ordered the furniture I was told it would take certain amount of time. Example: my bed set was supposed to take 6 weeks according to the sales associate. I was fine with it since I was moving and calculated I was going to take that amount of time with moving and painting etc. The table I ordered took 8 weeks to get delivered. And my bedroom set has YET to come. Everytime I call I always get a answering machine and never talk to anyone. When my table got delivered the associate on the phone said it was the vanity that was holding the delivery back. I told her if anything just deliver the bed Frame itself since I don't have any furniture. Was told I would get a call back and never did. If I knew I was going to keep getting a run around I wouldn't have ordered anything and went a route. Update: never got a call from Ashley's I called and they canceled my order and never told me aything. This is the worst experience ever. And worst customer service for not notifying me of the canceled order
THE WORST FURNITURE COMPANY EVER!!!! this people play with you, I’ve waiting 4 month for my bed set, and guess what they still say that I have to wait 2 months O MORE! So I have to sleep on the floor with my scoliosis pain because of them? You guys are the worst, and I see all this people with the same status as mine. When you go they say “yes, your bed set is probably arriving in 1 or 2 month” they just play with you, don’t waist any single time and money in this scam! For real people! Safe your money, this people doesn’t worth it, they don’t care about you. Oh and an extra bonus, you can’t ask for a refund! Because you have to pay a percent. I paid in cash, even if you pay in cash you have to wait half year! Nice Ashley, you liars.
DO NOT BUY ANYTHING FROM THE MIDLAND STORE!!! bought a couch in April 2021. They said 2 to 6 WEEKS for a delivery. It's now August still no couch. I called and they said possibly December or longer! Ended up having to get my money back.They pushed it back even further to an undetermined date even though I was told by two of the workers on two different occasions they had the couch at the warehouse. When I went back to the store to get my refund because you can't ever get an actual person who works at the midland store you get some call center. They asked me if wanted to walk around and look for another couch to see if I find one I like and they could see if they have new couch at the warehouse. I said no thank you because I already walked around and found a couch I like. I liked it so much I bought it. 1700 dollars likeed it. I didn't want a refund I wanted the couch lol They issued me my check and said 2 to 6 weeks because it was coming from Canada. A week later I got the check.
Thanks to Teresa Mendoza , she gave us excellent service , we were able to find everything we were looking for , in love with my New furniture of excellent quality .
(Translated by Google) Very kind they helped me find everything I wanted! (Original) Muy amables me ayudaron a encontrar todo lo que quería!
Horrible service, will not receive my furniture until the new year, I ordered in May 2021
Do not claim be the #1 Furniture and mattress store when your delivery system is horrible. My wife and I purchased some furniture that was promised to us in 6 to 8 weeks. That would have been due in June of 2021. When I called to check on my order they told it was delayed 1 month. I called today 7/27/21 and now turns out it has been delayed once again but now it's till December! I have been paying the monthly payment that is required of me and I know that if I didn't pay my bill or was late there would be consequences for me immediately. So I ask where are the consequences for Ashley Home store for not doing what they assured me. Don't buy here people don't leave your house incomplete just to be waiting for something they can't deliver. Worst experience ever!!!!
I do not recommend buying in this Store .I bought a bedroom set on june 4th, they told me that They will delivery on july 17.I called and also went to the store last saturday They told me that will be in the Lubbuck warehouse on july 23 and delivered in Monday July 26 .So is Today .I already call to know about the delivery hour and the Costumer service give me new date “””september 25”””.This is so dissapointment .It’s more easy for clients to put the Furniture out of stock until you have it Because is to much wait.Is not fair for us.👎.Update:::: We went to the store again we got the same answer.If not enough that we pay for Furniture that never come in the two dates They give , so now I going to submit a refund request and They will charge the 10% for the delivery of nothing .There is a lot of people in the same situation going at the store looking for information and ended doing a refund.So my advice don’t go there .Its located in Midland Tx. 🛎🛎🛎🛎 After my awful experience with this store I come to Aaron’s and got a beautiful bedroom set that was delivered in my house a week later.Don’t waste your time take a look in others stores .
8-17-2021 Edit: Was hung up on today while on the phone with the representative. Everyone you talk to will tell you something different. Read reviews before you buy. I am still getting the run around from everyone I talk to about my refund. One person says check another says debit reversal. And don't bother with the automated reply to this email. They are scammers. Do not purchase. Go to Bob Mills or Rooms to Go. Previous Edit: Today I called and emailed the reply to this strand. No email reply from Ashley. After speaking to customer service I learned that my order was still not canceled. The bed frame is not available until November. After asking for my money back now I am being told I will receive a check in the mail from Canada in 4 weeks. This is unacceptable. Original post: We went to Ashley Furniture excited to buy a bedroom set. The associate was helpful and we ended up buying a set at what we felt was a good price. This was around June 23rd. The associate told us that we would have a delivery around July 1st. Today is July 23rd and we are still being told it will take two to three more weeks! The associate told us that we could text or call the number she provided on her business card if we had questions or concerns.. I reached out to her for help and after two days she replied asking for my name and number... ( I was reaching out via the number on file and provided my name). We payed thousands of dollars for this Furniture and now it seems like things were too good to be true. We are very frustrated with Ashley Furnature.
Bad customer service NEVER answered my calls and when they did they would put me on hold ….. it been 3 months since I place my order and nothing had came yet I told the retail lady I needed it my furniture since I don’t have any I’m new in the city and she say she would “put a note in my order letting them know I need it as soon as possible “ and I never got it delivery beet trying to reach midland Ashley’s customer service and no never answer me let me remind you I did 3 payments on the credit card without my furniture
I will NEVER purchase furniture from Ashley's furniture store ever again!!! We bought our furniture last weeks of April about April 25th and we still haven't got it, we are already July 23rd... it was supposed to be coming in this week, they told us July 28th and just got a call saying we won't be getting it until August 19th!! This is ridiculous. At this point I just want my money back. Don't even bother wasting your time going to this place. It seems like our furniture is never going to get here and we are already having to pay our payments on furniture that has not arrived yet!!!
I have a really bud experience with that store we purchased a living room set from them two months a go and this is the time we don’t reserve the product and in the customer service are very hardest when we asked a reasonable explanation about the problem
I have been trying to call about my coyches that have been delayed by 2 months already, and now they won't answer for 2 days. Ive called the store which goes straight to voicemail and the dont answer in the corporate number either. Not sure wether to cancel or not. Not even sure if they are going to come in.
Ordered couches in March. Have been given 6 different “estimated deliveries.” I still don’t have couches. I have no earthly clue how they have an overall score of 4.4 but please don’t be fooled. This is a horribly run business. I’m starting to think if I started now I would be on hold with customer service until the order arrives. UPDATE: Almost 20 weeks since I ordered my couch set. Still not a peep. No response whatsoever. Though I get calls all the time asking if I’d like to increase my credit limit with them as if I’ll ever consider going through this again. Thank goodness our precious couches weren’t ruined or we’d be sitting on the floor for the last 5 months.
Sales man was very good at his job.
Bought two bedroom sets december 2020 and still havent recived anything yet we already july 2021 its been almost 8 months already and nothing yet, been calling daily all they say is to call them tomorrow and it repeats every day so disappointed
I don’t know how this place has the ratings it has. The salesman told me I should receive all my furniture within 2-3 weeks. I’m now going on 2 months and apparently they only have one piece of furniture. This is ridiculous. My child’s bedroom set included, they’ve been sleeping on an air mattress. They just want to sell. They don’t care at all if you haven’t received anything they just say sorry. Such expensive furniture for such poor service.
DO NOT BUY HERE!!! Still waiting for half of my living room set that I bought on February and it's July already.. my acct is already paid off and still have no furniture and no one had helped me, they just say warehouse keep pushing the items. oh and not to mentioned you'll be on the phone waiting 1 hr for someone to answer from delivery department..
Midland Tx....absolutely a nightmare experience. Many months, calls, and trips later we finally got all the parts for 2 beds and a dresser. Never again.
Very disappointed with this store I’ve purchased a living room set from them last year in November 2020 only receive a part in March still waiting for the other items is June 2021 and nothing and I’m paying for it!! is incomplete still not able to get a response from any one, bad customer service you can wait more than 1:30 hour in line waiting for a response by the phone, with any luck , no answer from sales associate either. I do not recommend anyone to do business with this company at all not even for small items... still waiting for the other items from my living room is ridiculous and annoying….
For some reason my review was removed. Still been 9 weeks since I bought my bed, still been 2 since it’s been sitting in Lubbock warehouse undelivered, still will never shop at Ashleys again. Do yourself a favor and go to havertys
I ordered in May and still haven't received my furniture. Now they say late July! Ugggg
Worst experience; do not recommend buying from them unless you want to wait months to a year if not more to receive your items. I purchased in March and every time I call for an update my order gets pushed back 2 weeks. It is now June and they still can’t deliver my items.
Edit: was able to file a bank claim for missing items. Last date I was given was Mid August for delivery. AFTER BUYING IN APRIL. Been waiting since April for my furniture! Anytime I call I get the run around about delivery. Someone will comment and say ‘wow that’s terrible please email us so we can fix this’ but they won’t reply to the email. They won’t help at all. They’re only trying to save what little face they have left. I’ve been through numerous ways to contact them and none of them work. What a sorry excuse to take people’s hard earned money.
AVOID this spot like the plague! They just want your money. I understand delays and such but it is bad excuses and they dont care at all. We ordered a set in early May and they said end of month. Then pushed to mid June. Sales lady is miserable and there is NO communication st all and I have to reminder her 3-4 times when i need an update (they've told me a delivery date 3 times and haven't told me they couldn't make it, I always have to reach out). The excuse I heard last time is no one in the store can work the system... this is 3 days after my supposed delivery date. I'd advise you to go somewhere where they will be realistic with you on dates and not hold your money for months while they figure it out.
Ordered a couch 3/23/21 and it is 6/16/21. Was told it would be 2-4 weeks. This is about 3 times longer than expected this far. Every time I call, I never get a direct date that it will be here. Something they don't tell you when you purchase is that is will be longer than you expect, customer service does not help nor give an accurate date, if you ask for a refund their policy is they don't give refunds. Their refund is 75% of what you pay is what you get back but not in your account, it is an in-store credit. Be wary buying from these thieves, they just want your money and don't have a care in the world for your furniture or their customers.
Told me my furniture would arrive in 4 to 6 weeks, three months ago. They are impossible to reach on the phone.
Ordered a king size mattress in February. Was told 2-4 weeks out. It is now June and I don’t have my mattress nor a refund. Every time I call/ go up there, I’m told it’ll be here the following week but have yet to hear a word.
Absolutely worst sales associate met us at the door. She asked what we were looking for but couldn’t be bothered to put her phone away. Told us to look around and come find her if we found anything we liked. After 30 minutes she wondered by we waved her down to inquire about prices on items we saw. It took almost another 30 minutes for her to figure out the prices. When we left she was still on her phone, but I can’t blame her the manager or her boyfriend was on sitting on a chair on his phone the entire time as well.
They scam people and tell them store policy is no refund. WRONG! They also don't give a delivery date even though that is required. They told us the wrong time frame and then kept pushing it back
(Translated by Google) Buying here is the worst there is it took almost 3 months to receive the purchase and every time you call they tell you that 2 more weeks (Original) Comprar aquí es lo peor hay llevo casi 3 meses para recibir la compra y cada vez llamas te dicen q 2 semanas más
Been waiting waiting waiting waiting on my furniture not here no where and no one will answer phone where is my furniture. Still waiting still waiting still waiting
If I could give negative stars I would. By far the worst customer service ever!! We ordered several pieces of furniture and as I type I have yet to receive my furniture. I have attempted to call the store which no one ever answers or they leave you on hold forever!!!! They never bother to call you on updates as to why furniture has not arrived. We have been waiting on this piece of furniture since back in March. I am really disgusted and upset with Ashley's because they should be on outstanding furniture place and they are the complete opposite. The worse service ever all the way around!!
Very disappointed with this store I’ve purchased a living room set from them last year in July didn’t receive it until December and had credit due to them getting it wrong which obviously happens a lot more than I thought and my account was credited so I purchased some bar stools in April still not able to get a response as to when I will receive these items and no answer from sales associate either. I do not recommend anyone to do business with this company at all not even for small items... still waiting on 2 bar stools and pillows ridiculous!!!
I ordered a bed frame & a mattress on April 5th (i paid in cash) . They said it would take 2 or 3 weeks to come in, every time I called to get a update on my delivery they never answered so I finally just decided to get a refund on May 12th (I had to go back up to the store) they said it would take 5 to 7 days to receive my refund check in my mail. Days passed i called again then they said give it 14 days. The 14 days passed I called again & they said give it another week that they don’t know when my check is going to come in🖕🏽Currently still waiting on my check I just don’t understand why they have to lie & why I have to wait on a check when I paid cash in the store. I would give it a -0 their customer service is horrendous 0 helpful. Don’t recommend them their just money hungry.
Ordered two chairs. Ended up waiting three months for delivery. Then they only delivered one waited three more months for delivery.
Deserves 0 stars. DO NOT BUY FROM HERE! Went with my father to purchase a bedroom set amongst other things. When it wasn’t delivered on the delivery date that was given to him, we called and were told that the delivery guys had been on the street over from where they were supposed to be and left back to Lubbock instead of putting forth some effort in finding the correct street. We have been given 3 diff delivery dates since then and the last time we called they said that for some reason their system showed that the order was “suspended” they could not give us a why or by whom. We are now going into the 4th month of waiting for the furniture and hearing constant lies. We were told by a friend that the stuff they ordered never came after 7 months of waiting and that they had to sue in order to get their money back. We will be starting the same proceedings if this last promised delivery date is not met by this Friday 5-28-2021. For those of you that don’t know it is extremely easy to do, just go down to the court house in Midland by the train tracks and ask what the process is. They cannot legally hold your money hostage while failing to deliver the promised product. YOU CAN SUE THEM IN CIVIL COURT & WIN!
The recent 4-5 star reviews must be fake. If you actually want your furniture delivered, find somewhere else to go. Do not listen to the sales associates. They are not upfront about delivery times and delays. I have been waiting over a month for an update on my delivery and have received no information.
I will not be purchasing from Ashley’s in the future. Purchased a bedroom set cash and was told 6-8 weeks and have yet to receive all my furniture this was 8 months ago. I have called numerous time and always get the run around.
I wish there was a “Zero” stars option. We have waited 24 weeks for our couch. Every time we call we get a different lie. Now when I call, the message says that offices are closed or just rings endlessly. I will never purchase from Ashley’s again.
still only one star, if that. All information is held at the store level so if you have any issues with customer service, or lack thereof, nothing can be done to escalate it to the corporate level. Not sure why I even got a response offering to help, when their immediate reply was "I don't have access to Midland store orders, you have to call your local store". We ordered in early April, still waiting for our furniture.
Great sales lady and staff, but I’ve been waiting for 2 months on my furniture and still haven’t heard anything. Have called up to 8 times in a day during business hours and never get an answer. I have made 2 payments already on furniture I don’t have.
Ordered a living room set back in January and still haven't had it all delivered. They had no problem starting to collect monthly payments for it even though it still hasn't been received. I was initially told 6-8 weeks, it's now been 16 weeks and I'm constantly being told within another 2 weeks. It's been 2 months of "2 weeks" and at this point I want them to come pick up what they delivered and forget about the rest of it and just refund me! This is ridiculous!!! Do NOT order from this company.
Excelente atención 👏
If I could give this place zero stars I would. We have had terrible customer service since the beginning of our purchase. We were not given a lead time when we purchased our furniture and were told the we would receive it the 1st week of April. Then, they changed it to the last week of April. Then, my husband called and checked and it was it wouldn’t be coming until June. After speaking with the corporate office then there was a “rush” put on it and now it’s supposedly going to show up may 16th. We have still received no updates from the company besides what we have sought out to get. This is a horrible business and we will never be purchasing from any Ashley furniture again. Save yourself the time and headache and go to Rooms to Go. They actually take care of their customers.
I DONT recommend this furniture store at ALL yes they have beautiful furniture but they promise you one thing and don’t keep their word I bought furniture in the beginning of March 2021 and they had promised me that I would receive my furniture on April 17 I didn’t receive my furniture I recently went to the store to see what was going on the lady that was there said that almost everything was here in Midland that they could do a partial delivery for the items available they would deliver this Thursday 13th ,Thursday pass by no furniture went back to the store on Friday same lady was there and she said that I wouldn’t be receiving the items until June, they said I could cancel my order but I wouldn’t be fully reimburse I JUST WANT MY FURNITURE!!!!!!!!!
This location in midland is starting to make me mad. We bought the door buster sofa and love seat during the previous black Friday 2020 and we have recieved the sofa only. Wife keeps calling to get an update on the love seat and keep getting the run around by giving her later date and a later date. This is getting ridiculous. We need our product or our money back
The sales people are great but the furniture delivery estimates are wildly off. We purchased our furniture and were told delivery would be 2 to 6 weeks. That was 3 months ago. They are hard to contact, and don't answer the phone. We had to call the Lubbock store to get anyone to check on the status of our furniture. I've been paying the bill but according the latest we've heard, it's still going to be another week or possibly longer. Very frustrating.
DO YOUR RESEARCH ABOUT ASHLEY’S! I purchased a living room set and dining set in January. It is now May and I have received 3/9 items!! I tried contacting customer service for months when the Midland store said they could do nothing. Got through to CS last month was able to get the 3 pieces (2 table chairs and an ottoman). Because to top it off I used The Ashley credit card and they started billing me in Feb even though I never received items till April and still don’t have them all!! And to make things worse they say I might not receive other items till June POSSIBLY (when originally it was February!!!) Ashley’s is a SCAM they take your money and give you no way to cancel without losing it!! The local store offers no help beyond “placing a rush” and telling you to call CS. DO NOT BUY FROM THEM!!
If I could give zero stars to a business I WOULD. I'D GIVE IT FIVE THUMBS DOWN. DON'T EVER BUY YOUR FURNITURE HERE. I bought a table, bedroom set, and couches from here on black Friday 2020 it is now MAY 2021 and I'm STILL missing items. SIX MONTHS. SIX MONTHS!!!! I bought all this furniture for my new apt and for half of my one year lease I haven't had furniture. And I try calling and always have to hold for almost on hour on the phone only to be told there's nothing they can do to help me. I HAVE SO MUCH MORE TO SAY ABOUT THIS HORRIBLE EXPERIENCE BUT GOOGLE ONLY LETS ME TYPE SO MUCH. ANYWAYS DONT SHOP HERE
This is the worst place to buy anything, I bought a bed set for my daughter since January 2021 and still haven’t received anything yet and was supposed to receive it since February and we’re in May 2021, and every time I call it’s always something different such as money or parts, they’re never organized always got to make a excuse about something, and manager wasn’t any help ,you ask for a discount or your item but they only could do $75 on store credit, like for what to buy a piece a wood! I recommend not to buy here or they will do the same to you.
This is the WORST furniture store ever. I didn’t listen when people told me their furniture is low quality and service was even worse. The workers here are willing to tell you whatever lies to get you to make a purchase because they work off of commission. They lied to us about our arrival date for our table just to make a sale. And here we are waiting 2 months for our delivery to even be scheduled. Do not shop here. Their furniture is mediocre at best and the service is even worse. 10/10 would not recommend. If I could give less than one star I would.
In the store was easy. But every single aspect has been hell after. Delivery was told one date but then not delivered and when I tried to call it is nearly impossible to get anyone on the phone. Requested am automated call back numerous times with no call back. The chat room was the only way to get a response and was not helpful. No one has been helpful after leaving the store. Overpriced furniture to take over a month to be delivered and zero customer service help. Never again with this company.
Although Ashley's have lovely furniture, their staff has an exceptional way of telling you what you want to hear. My fiancé and I bought an entire living room set back in February and we were told we would receive it all in about 3-8 weeks. We walked out of there very excited.. 3 months later we have not heard a word on anything that we bought. We visited the store many time between then and now and when we asked about the refund all they had to offer was store credit.. and for what? To wait a potential 3 months + for something else.. We ended up going to Bob Mills furniture and bought an entire bedroom set.. and it was delivered a week later.. funny how that works. I have grown tired of walking into that deceiving store and had tried calling them several times only to sit and wait on the phone for hours and when I finally got the chance to press 0 and have them call me back they never did.. Not once! They could have told us that the wait was going to be longer and I would have respected that.. but I have heard nothing from anyone.. I will Never buy anything from this store again.. You cannot believe anything they say because they will tell you what you want to hear and weeks will go by and you will be left questioning if your furniture will ever arrive.. So with the lies and deception and the fail to have the dignity to answer a phone call, this place is the last place I will ever go for anything..
See from the midland store is unprofessional, rude and has no customer service he hung up on me and than didn’t answer the store phone after that called about five times have been waiting 6 months for my order.
My experience shopping at Ashley store was a pleasant one. Barbara Reyes was very efficient and made my buying process a breeze. She is an asset to their company. I will certainly go through her for my future furniture needs! I would certainly give her a ⭐️⭐️⭐️⭐️⭐️ Rating!
It was a good experience but i need it to be delivered within the stipulated 4-6 weeks as discussed with Barbara Reyes. Thank you
Barbara reyes
Great customer service. Susie was very helpful!
Customer service was good. Only complaint is the items were not in stock and the time frame in receiving them is 2-3 months. Loved speaking with the store manager, Bob.
I enjoyed my experience at Ashley yesterday. They were very helpful and made sure my needs were met. I explained to Barbara Reyes that I enjoyed my experience yesterday . I just purchase my Livingroom set about a 1month ago and I was a nervous that I wouldn't be able to qualify to get more furniture, but I was able to. Now I am about to enjoy my bedroom set in a few weeks. I can not wait! Thank you Barbara Reyes and the Ashley Team!
Junior helped me pick out a mattress for my new place. The process was easy and fast. Barber Reyes followed up with a friendly phone call to ensure my experience was great. Excellent service !
Barbara Reyes
Was helped by Joel at the Midland store he was friendly, knowledgeable and efficient. Barbara Reyes from Lubbock followed up as well to make sure I had received quality service. Thank you both.
Thanks for all the help Barbara Reyes
Wonderful shopping experience for my mother and I thanks to Barbara reyes
Barbara Reyes
Made a purchase on 3/1/21 with expected 4-6 week delivery. It’s now 4/26/21 and have had no updates on the order. The customer service is non-existent. The phone for the Midland store location is never answered and voicemails are not accepted. I’ve called at all times of the day. I have even called and texted the sales associate who helped us at the store and no response. I can understand delays in the delivery process but communicating this over phone/email would be appreciated.
The product came damaged. The delivery person asked me to call customer service to resolve the issue. I have been calling for a week. There were either 15+ customers ahead of me or the office is closed. Leaving call back number never got me a call back.
Terrible services. We were told our furniture would arrive one date and it got pushed back 3 times. It has been approximately 4 months that we've ordered furniture and it still isn't complete. Customer service does not help over the phone either. The only thing they are able to let you know that it's in the process. We also tried getting ahold of our sales representative and he has completely ghosted on us.
Barbara
Slow
I have called the Midland store probably 11 times in the last two trying to get ahold of someone. Will. Not. Answer. EXTREMELY UNPROFESSIONAL.
Although I am happy for the bed and table I bought. Over time I have noticed problems with the company. First, when I bought my furniture I was told that everything would arrive 5-8 weeks later. It has been 4 months and l am still waiting for my sofa bed. If I had been informed at the beginning that it would take longer for it to arrive I would have made another selection. Every time I ask about the status of delivery I keep getting told the manufacturer keeps pushing back the date of delivery because by sofa bed is out of stock. Make sure you look if the product is in stock before ordering it. Second, if you want to speak to customer service be prepared to wait a minimum of 40 minutes. And you I’ll have to wait, because if you choose the option to have them call you back when they are done, you will receive that call back.
Our experience at the Midland store has been and continues to be nothing but promises and lies. We ordered furniture 7 weeks ago and have yet to get ALL of it. We were told that we would be able to get a loaner living room set since it would be several more weeks for ours to come in but instead received our original order which was half of a set instead. When I called the store they told me there was a miscommunication between them and the warehouse so I was told to go to the store to pick out a loaner set. After driving over an hour and a half to get there, they didn’t even have a set to loan me. This would mark the 3rd time for me going up there to see where my order was. It has been very frustrating trying to get my furniture delivered after being promised and lied to so many times. I would not recommend anyone spending their money here just to get lied to. I am sitting here at the store writing this review while they are checking on my order AGAIN. (4th visit)
They are so bad in dealing with customers ... worst customer service ever !!! it’s been a year and I haven’t received all my furniture yet
DON'T BUY. I will never buy furniture from Ashley's. I purchased a living room set and a dining room table back in October 15, 2020. I was told it would take 3-4wks at most 6 wks for delivery. At the end of December I finally received my couches after nagging them for days. It is now April 2021 and I have yet to receive my dinning room table. In other words it's been 6 MONTHS. They are a joke!!!!! And no one answers or calls me back.
Before you pay for anything, you need to get a list of items you want and look them up 1st. They do some shady stuff and that's the only way your gonna know. I had a $150 credit and saw a chest that I wanted to buy that said $735 in the online midland store, so I'm thinking I'd get it relatively cheap. They said that $735 was the online price and not the franchise price of $900. Also, once you hand over that card, you are at their mercy. Read very closely those 3 rules they circle and have you initial on the back of your invoice.
They are very helpful and excellent quality with good prices I will definitely go back for furniture.Good customer service thanks to the good folks at Ashley.Barbara Reyes
We ordered January 13, 2021 and it’s March 28, 2021 and we still haven’t received our complete order. They don’t do refunds or cancellations or changes for another item. We still have plenty of furniture to buy for our home and we won’t be using them again. Terrible customer service, in fact one worker told us all but ONE customer service agent has quit. Everything is built in California, my suggestion is don’t sell what you can’t produce!
Everyone was very helpful I was able to get what needed thank you Barbara Reyes
We placed our order on December 28, 2020. Initially were told that we would receive our order in 4-6 weeks. When nothing came, we would call or go up to the store and they have said they same thing, "oh, you'll hear something about your shipment in two weeks." It's now almost April. NEVER did we receive a phone call or email from them. We called Ashley's corporate office, and the Midland store is not apart of the franchise. This store is independently owned. DO NOT ORDER FROM THEM!!! This store should be investigated for fraud.
Barbara Reyes
Barbra Reyes
Chris was extremely knowledgeable and helpful. Great shopping experience.
Customer service was great. Good experience thank Barbara Reyes!
Thanks Barbara Reyes.
We recommend Ashley home store as soonest we walking in someone came right away to us, and the make us feel like home , the girls took her time to show us what they have , she work with prizes . We had a good experience. Thanks Barbara
Barbara Reyes and Alvino Pacheco were very helpful accommodating, and made the process simple. Thank you guys!
Barbara Reyes
(Translated by Google) Worst customer service, and a theft cancellation policy. I do not recommend this store at all. (Original) El peor servicio al cliente, y la política de cancelación un robo. No recomiendo esta tienda en absoluto.
Barbara Reyes was absolutely amazing in helping us pick out the items for our new home. She kept her distance just enough so that we were able to browse on our own, but was always close enough so that we could get her if we had any questions and we did not have to go looking for her. She was able to get us a great deal on several of the items we were purchasing. Thanks so much Barbara!
We bought our 2 piece couch from them in December 2020. It has been 4 MONTHS and they have not delivered it. We bought a product from your business knowing it will be delivered in 6-8 weeks. It was a mistake not reading all the horrible reviews and similar experiences people have had with Ashley's on Better Business Bureau. Please be honest with your customers about the delivery.
I purchased my dream couch in January and til this day am still waiting on it to arrive. Every time I call the date is pushed another month. Getting in touch with customer service is a pain. Always at least 30 something in line. Poor service.
Awesome deals and pretty good treatment
Bought a sofa, chair, and ottoman on 12/13/20. Paid cash and given an initial delivery date of 1/9/21. That passed - made multiple attempts to contact without success. My grandson went to the store and I was then given a delivery date of 2/17/21. That passed and made more attempts to contact. On 2/28 I was told it would be "next week or so", that passed. Grandson went back to the store - given a date of March 16th. That passed and I have been unable to reach anyone. Called, no answer, left messages, no returned call, sent email, no response and furniture has not been delivered. I plan on asking for a refund and will never enter their store again.
We went to Ashley Home Store in Midland just to look. Alvino Pacheco greeted us right away. He stayed with us through looking at sectionals. We then looked at bedroom furniture and ended up buying a new bedroom suite. He was very knowledgeable and helpful. Great experience! Barbara Reyes called and asked us to leave a review about our experience. I was more than happy to do so. I will definitely tell my family and friends about Ashley. Thanks for a great experience!! Terry & Adrianne Mercer
Experience was excellent. Thank you Barbara Reyes
it was great experience shopping with you thanks
I definitely recommend Ashley furniture for any home furniture needs great customer service and super fast delivery thank you so much!
Thanks for the call today Barbara Reyes. My shopping experience last week with Valerie Walle was exceptional! I can’t wait to get my new living room set delivered!
Verrynice
Ordered my stuff in July of 2020. I keep getting told every month I will get my stuff next month. It’s now March 2021 and just got told now April is new delivery. Sad part is they only brought me half my desk and forgot the other half. Also, it takes an hr to get a hold of someone on the 1800 number. Absolutely worse customer service.
Had a great experience good customer service and good prices! Thank you att. Barbara Reyes
Overall good selection of furniture. I was able to find exactly what I was looking for in a short amount of time. Buying process was very easy as well. Salesman was helpful, yet not overbearing. Barbara Reyes followed up after our purchase to ensure we were satisfied with our experience.
Really good service 👍 And really nice people 😃👍.
Barbara Reyes My experience with ashleys furniture was an outstanding one. I recieved help from Junior C. in Midland who is an awsome salesman and this is my second time ordering with them and the first one was just as a good experience as this one. I plan to refer any friends or family to purchase their furniture here due to friendly and very helpful staff and very efficient delivery times. Went to different furniture places to window shop and ashleys had the best prices overall. Both sofas and dining table set were purchased . Will also plan to go back to get the rest or my furniture with them.
They have canceled my order 2 in the past 4 months but they still want to charge for something i have not received and apparently no one knows why it got canceled. Last time i buy from them
We went there knowing generally what we were looking for. Barbara Reyes helped us search for the exact match and we were in and out. Really enjoy getting a person and not a salesman trying to push inventory on us. Will definitely go see her for our next furniture needs.
DO NOT BUY FROM ASHLEY FURNITURE IN MIDLAND, TX! They take your money and you never see the furniture you ordered! It's been two months, and they keep promising it will be delivered, or say they will call you for a delivery date, but they never do. Customer service won't answer, and they refuse to call us when we leave a request to call! After the first month, we asked for our money back, and Ashley said THEY DO NOT DO REFUNDS! What company does not give refunds for items that are never delivered? They are basically stealing from people; taking their money and never delivering what was promised. I cannot believe Ashley has the nerve to keep their doors open. DO NOT ORDER ANYTHING FROM THEM! There is no stock in their warehouse. It's a lie.
Paul @ the Midland TX location was awesome. Very informative helping us choose what we were looking for. We qualified for some great discounts as well. I would definitely recommend shopping there. Thank you Barbara Reyes!
Amazing customer service always making sure the customer is happy thank you so much Barbara Reyes for the amazing experience.
Love their furniture, dfferent styles, multiple choices to choose from. Process of getting checked out went smooth and quickly. Will be back for more furniture soon.
Great sales man Joel and Barbara Reyes!
I recently bought a bed from Ashley’s and had a great shopping experience. Joel at the Midland store provided great service and Barbara Reyes followed up with me after my visit to make sure it was satisfactory.
Worst customer service ever... I been waiting on my bedroom set for over 10 months now n they hang up when I try to call the Midland TX store... I highly recommend u go anywhere else but Ashley's Furniture in Midland... Won't ever buy a single item from any Ashley's Furniture store period
The person who help me was a nice person smiling and help me out a lot
Fast and easy experience shopping here all sales associates are very helpful and very informative they give you space and time to look around Barbara Reyes was was on top of it and informative.
Chris was easy to work with and I was in and out in no time! I can't wait to get my couches in my new home. Barbara Reyes called me the next day to follow up and make sure I had a good experience! Would recommend.
Excelente Service kind environment thanks Barbara Reyes for following up.
Over 2 months and no bar stool that we ordered. Called the store numerous times before someone actually answered the phone. Stated it was in stock and wouid be here last week. Still isn't here. Worst service ever!
Great quality service! They helped me with any questions I had! Service was great and fast! Got my furniture very quickly! They brought it in and put it exactly where we wanted!
Excellent costumer service very polite and fast.
Placed an order on November 30th and was told it would be delivered in 4-6 weeks. Fast forward to now, March 5th and we're STILL WAITING. The last updated delivery was for this week. Still waiting...
Barbara Reyes great customer service and very great greeting
Just recently bought a new couch from here, and everyone here is extremely friendly. Very nice environment and will definitely be coming back to do any future furniture shopping for my family. Barbara Reyes and Alvino were very helpful and kind.
Super friendly and very patient. I changed my mind like 3 times and never felt like I was a bother to them!
Everyone was very friendly
Tessa and Barbara Reyes is very helpful with our purchase last night! 😊
The staff at Ashely’s furniture makes promises that you will have furniture you ordered by a certain date. They also promise to call and follow up. When you try and contact them you never hear back from anyone. We are going on almost 3 months and I have left more than a dozen call backs and have not heard anything back. When I call the store they get defensive and promise to have someone call back and that call never comes either. I was warned not to use them but didn’t not think we would have these issues. The most frustrating thing is not getting a call back or a straight answer from anyone.
By Far The Best Experience With Purchasing A Bed. Martha Helped Me With Exactly What I Was Looking For . The Bed Was So Beautiful I Didn’t Wanna See Anything Else She Was Very Nice And A Great Sales Person . Also Thank You To Barbara Reyes For Reaching Out About My Experience And Offering Me A $75 Gift Card Thats The Best Thing Ever I Will Definitely Shop Her Again.
Everyone was very friendly and helpful. Barbara Reyes made the process smooth and easy.
Barbara Reyes helped me.
Barbra Reyes was awesome!
Great folks no problem for good RV overnight. Keep it clean, these are good people like Cracker Barrel.
I had a great experience found everything I needed and the customer service was exceptional really went out of his way to help.
Barbara Reyes was so friendly and professional in her call. She made sure I had been helped well through the Midland store. Joel was so patient and so helpful in completing my purchase. Hope to have my furniture soon!
Great place to buy furniture, thanks to Mr. Lopez and Barbara.
The employees were all very helpful and informative especially Martha, who helped with my purchase and made the experience super easy. I appreciate Barbara Reyes and the Ashley team for all the help.
Junior Chavarria was courtest and professional. Showed us what we were looking for. We were satisfied we our purchase. Thank you for allowing us to purchase from you
This store in Midland was absolutely awesome experience for me and my family because everyone was so nice and they took care of us like if we were family BARBARA REYES
Great service from sales rep and customer service! As well as Barbara Reyes. All very polite and informative!
Worst furniture store they are liars, nice stuff u just have to wait 6 months or longer to get it and when u ask them they act all sketch I will never shop here Went to Haverty's nice people And got my dining table less than a week and I wanted to put NO stars
Barbara Reyes was awesome from the moment we step into the building for the whole while, saying hours that we spent looking and deciding what to get. She was extremely patient and willing, she show us everything we ask and more. Thank you for making our experience wonderful.
My wife and I ordered a kitchen table from Ashley HomeStore. We had a great experience. They were extremely helpful. I would like to think Paul who sold it to us. It was a fast and easy process. I would also like to think Barbara Reyes!
Definitely not recommend do not buy from them save your self a BIG headache
We ordered a dining set 4 months ago and nothing. We call and call and receive different answers from different people. We go to the store to find out whats going on and the store manager does not seem to care about the situation. I told them we wanted our money back and they said they can’t do that. So now we’re stuck paying for the damn furniture that we don’t have. Terrible customer service. Terrible store. Located in Midland TX.
The buying experience was fast and easy really helpful people, but we were told 2-6 weeks which is understandable but Here we are going on 2 months and still not even a heads up. Definitely will be looking elsewhere in the future we sold our old couches weeks ago to make room only to still be left here with no furniture. That's what we get for paying upfront.
Excellent variety, very professional and courteous representive, Ali Madrid was super patient and helpful
We had the BEST experience with Ashley's Furniture. From the moment we walked in our Sales man Alvino Pacheco was not pushy at all , he allowed us to look around and let him know when we were ready. He was so sweet to our daughter. He was very knowledgeable and extremely helpful and patient. When we were ready to finalize our purchase we also met Nate the GM and he was outstanding as well. We cant wait to get our new furniture. We also spoke with Barbara Reyes and she called to make sure everything went well with our purchase. We highly recommend Ashley's Furniture by far. Thank you!!!!
It was a good experience even under unique conditions with the weather and COVID. Thank you to Barbara and Alvino.
Poor customer service. A man asked me for help and then walked away several times (bald guy with glasses). No one else in the building offered to help. Was in the store for an hour just sitting on the couch. As I was leaving the lady just looked at me like I wasnt welcome and didn't say anything. It wasn't a good experience. Its unfortunate I can't give zero stars
Barbara Reyes
Great service with Barbara Reyes!
We recently made a purchase and we were really satisfied with the whole experience. Barbara Reyes was really helpful.
The sales person Barbara Reyes made the experience great! I did not have any issues in getting the correct order delivered to my house.
Barbara Reyes and the rest of the Ashley HomeStore staff have excellent customer service skills and help you with whatever you decide to purchase.
Barbara Reyes was such a help when looking to purchase at the store in Midland. She was knowledgeable, kind and patient. She answered all our questions and made sure we got what we needed! Would recommend all family and friends to check them out.
Barbara Reyes she was a very. Helpful person She Explain everything to us thanks
Had a really Good experience showed me everything within price range made things go really smooth thank you so much Barbara Reyes
So I got some couches with them and one of my couches broke been trying to get if fix witch I bought the insurance and it’s been months and I gone to the store all they tell me to call customer service never answer left messages and nothing and it’s been months that ridiculous.
They have great service! Everything is good quality and they have good prices! Barbara great service.
Barbara reyes
Love our new furniture. Still waiting on one bedroom of furniture but everything else came in fast. The install and delivery guys were great and Customer service was great. Barbara Reyes from Ashley called to check on us and see if we were happy! That makes all the difference. We recommend Ashley Furniture Midland TX.
Barbra was very helpful, she went above and beyond. Thanks Ashley and Barbra.
(Translated by Google) Thanks to Barbara Reyes and Nathan Zarate for serving us! Very good service! (Original) Gracias a Barbara Reyes y Nathan Zarate por atendernos! Muy buen servicio!
The guy we worked with was so helpful. Great personality. We went in right before they closed not knowing they were closing soon. He said it was no big deal and he was more then happy to help. That he did!!! Barbara Reyes checked in with us this morning to see how are experience was. Great customer service across the board.
Had great customer service at the Midland location. Our sales Man Joel was very friendly and knowledgeable! Thank you (Barbara Reyes)for the follow up call.
Barbara Reyes referred me, awesome.
I don’t usually leave reviews, but I feel like people really need to know what they’re getting into. Buying from this company has been the worst experience I’ve ever had with any store. Do yourself a favor and buy somewhere else. I ordered a dining table back in August from the Midland store... it’s now February & I have yet to get it. They lie to you and tell you it will be here in 2-6 weeks to make a sale. It’s going on 6 months & every time I call, they push it back further...and they have a no refund policy. I will never buy from them again.
My experience with Ashley furniture was great! Thank you Barbara Reyes.
Barbara Reyes
We bought a sofa and love seat. We also got a tempura pedic bed. The sales man worked really hard to get us the best deal. I got a message today and our bed is being delivered on Monday. Thank you Barbara Reyes and the Ashley team.
Barbara Reyes
Had an awesome experience! Barbara Reyes was great!
Terrible customer service so far. Ordered a sectional with a delivery date of 2-6 weeks. It has now been four months with one piece of the sectional delivered. The first piece was delivered two months after buying the couch and I was told the other two pieces would be delivered one week later. Obviously this didn't happen... the worst part about buying the couch from Ashley is the over promising. I will call for an update, they will say in one to two weeks it will be ready and out for delivery, the date will pass with no couch. I will call back and they will give me another date, sometimes just a few days sometimes a couple weeks. Either way still no couch. I will not buy from these guys again, and you should think about it as well.
They were very patient and respectful and was able to answer all of our questions. Highly recommend! (Ricardo or Teresa) both very amazing and above and beyond service.
Joel was very helpful in assisting us in purchasing our furniture and helping us with financing. Barbara Reyes was also very helpful.
good prices and very good quality of furniture and great service, thank you to barbara for everything.
I actually spoke with Chris by phone from San Antonio, where we have a second home right now. I had seen the grouping online & he was the best! He checked on timing & gave me great prices!!! I will definitely call him for my furniture needs in the future!! I also appreciated the follow up call from Barbara in Lubbock & told her how satisfied I was!
Went looking for a new bed for our daughter. They didn’t have what we wanted on the showroom but the salesman Paul patiently showed us the various beds that could be ordered. We found what we wanted and ended up leaving with not only that but a new cocktail table an end table and mattress. Barbara R also helped with the transaction
Customer service was great! The only complaint I have is I called a couple of hours before I went to the store to make sure they had the items(2 mattresses) I was needing in stock and I was told they had them there. I get to the store to purchase and they only had 1 available. Was a little disappointed, but very friendly staff and ordered the other mattress. Even though I won’t get it for 4-6weeks. Barbara R.
I had a great experience thanks to Alvino for having the patience! (Barbar R)
Barbra R. And Alvino with Ashley’s Furniture in Midland TX were Great answered all my Questions!
Thank you so much Barbara R.
(Translated by Google) It takes me a long time to receive my furniture almost 4 months, I recommend that when you buy furniture here that you ask for confirmation of when you will receive your furniture before finalizing your purchase (Original) Me tardo mucho tiempo para recibir mis muebles casi 4 meces, les recomiendo que cuando compren muebles aquí que pidan confirmación de cuando van a recibir sus muebles antes de finalizar su compra
Thanks for everything Barbara R.
Martha helped me pick out a bed even though I changed it 10 times she had patients with me and was polite.Barbara was nice as well to call and check up if my experience was great!
Staff were very friendly, pricing was relatively lower than other furniture stores and off high quality. Want to thank Barbara R for her help making it easy for us to check out.
They did a good job in store. Barbara in customer service was great Wish store would answer the phone. I was told I get a gift card for filling out a survey and I felt like it was a 4 star service and got told only 5 stars gets a gift card after I submitted it. So now I feel as if it was 3 stars.
ATTENTIVE SERVICE, EXCEEDED SAVING EXPECTATIONS FOR OUR ORDER
Jr. Was so helpful making our purchase. Thank you Barbara for the follow up on our experience.
Very Great experience Thank You Barbara R.
Ones they get there sale they don’t want to help you in anyway.. Been more than a month we bought couches and still can’t deliver and don’t know when there gonna deliver. 2 coworkers have the same issue they said after 5months they burly got there dresser..
My wife and I ordered furniture from Ashley’s in August. Our experience in the store was pleasant enough, the salesman was very knowledgeable and showed us around without being too pushy. They did tell us that it would be 6-8 weeks for delivery because of COVID, but now it’s almost February and we still don’t have our furniture and they will not refund our money either. I honestly don’t know how these people stay in business like this. This is completely unacceptable.
Great customer service! Fast and friendly! Thank you Ashley HomeStore🙂
Barbara, thanks for the help! Finally found some stools to fit our kitchen!
Our sales person, Valerie Walle went over and beyond our expectations!! Barbara the follow up customer service representative was great also!
Went to Ashley great experience worked with Alvino he answered our questions and wasn't pushy. He understood what our needs were also being a pet owner and the challenge that can brings. Spoke with Barbara as well she was also pleasant to work with. I would recommend shopping with them. The waiting time is a bummer but what can you do it's the Covid-19 and everything has longer wait times
Everyone was kind, friendly, and helpful. Currently waiting on scheduled date for my furniture. I will update my review on delivery experience and communication. Attention to Barbara R
Very helpful. Spent over 1 hour helping us and never made us feel like we were being rushed. Thank you Barbra R.
👍👍 Barbara
Had a great experience at Ashley homestore....was the original post back in December when I furnished my whole house through them. Only received 3 pieces so far and one of them had a broken drawer that didnt come in till yesterday. Waiting on my entire couch set, and other major pieces for my bedroom and kitchen. My wife just gave birth and we thought we would have some of this furniture 8 weeks ago. They are still saying its going to be April when it comes in and it will probably be pushed back with no notice. I also only find out updates on the furniture when I call them and ask. They don't let you know when the delivery will be delayed.
Our salesman there was great along with the rest of the team! We definitely will be back for our future purchases.
Great service! Good quality furniture, and good sale offers!
Thank You Barbara. I Found exactly what I wanted. Very helpful People. Thanks!
I like Ashley furniture and this is not the first time I have bought their furniture, but it is this first time I have been in this particular store. I went there to try out recliners I had seen on their online site. I found exactly what I was looking for. The staff were very knowledgeable about their products and services and everyone was very friendly and helpful. I will definitely be shopping at this Ashley HomeStore again.
Good experience with staff, went twice Martha was very good not at all pushy like the first associate. Pleasantly surprise, Thanks to Barbara for the follow up call.
I had a great experience at Ashley. Barbara and Teresa were a big help and I’ll definitely be going back to get my bedroom set soon!
Very good experience at Ashley HomeStore the staff was very nice and helpful and we are very happy with our purchase.
Great service from Nathan and Barbara !!!
DON'T- DON'T - DON'T DO IT!!! FIND SOMEWHERE ELSE DON'T DO IT DON'T FALL FOR THE LIE!!! I bought my items the 2nd of November 2020 and here it is Aug 2021 and still no dining room table and no call. I received a call saying it would be here December 11 so I gave my table away to ensure the space and delivery. Here we are with no table, nowhere for my family to have game night, homework space, family dinner! No apologies, no credit, they say maybe 2nd or 3rd week of February nothing yet. We are over 8 months since purchase. I am making payment so my credit is not ruined on something I don't have. I have called the store and customer service several times a week for months with no response or call back. No Apologies, No Reason, No Communication. This is the worst Experience. We received the mattress one of 10 items we ordered. I have been trying to exchange the mattress for 2 months, because it is not what we wanted -No Call, No Help No assistance It just keeps getting worse and worse If I could I would give it NO STARS Find somewhere else!!! Made some progress received a call 08/3/2021that my complete order would be delivered. So for the 3rd time we move everything out and prepared, changed our schedules and took off work !!! We received 4 stools that is all! Called again they said another Month for the remainder of the order!! NO APPOLOGY NO REFUND NO DISCOUNT - STILL NO DELIEVERY DON'T DO IT DON'T FALL FOR THE LIE!!!
Found just what I needed and amazing service, Susie and Barbara were great!
Salesman was very helpful and informative and Barbara made sure that we were satisfied with our purchase. My family and I will definitely be lifelong customers!
I went in because I needed a new Couch and everyone was very friendly and helpful. Barbara, Nathan and the rest of the team were really professional and they made sure I was well taken care of. I will definitely come back whenever I'm in need of new furniture.
I ordered furniture Aug 8 from the Midland TX store with assurance it would be delivered 6-8 weeks. Received different furniture 5 months later after numerous hour long calls waiting on customer service to help me. The reason was they were waiting on a bed rail. I asked for a refund so I could go get a bunk bed from somewhere else. They refused to refund me. I finally said just send me a bed and dresser, which they did. Beware, they do not deliver what you want and keep your money by offering in store credit. Do not sign the no refund document. You are at their mercy after that.
Customer service was great. Barbara got us great deal with a web price match.
The service was good, the sales rep.was friendly and accommodating . I love the services. I never had the intention of buying immediately but the sales rep was so friendly and and that made me bought . Barbara.
Our entire experience shopping experience at Ashley’s Home Furniture was immaculate. Barbara and Paul were of great help! I’m getting my furniture WAY before expected. Thank you once again!
Barbara! What a great experience! Ashley Furniture always takes great/fast care of us!
Barbara
So far so good. Will update once I actually receive the furniture
It was fast and easy and very helpful. Spoke with Barbara and informed her the experience was good.
Very great customer service and purchasing was easy! Definitely will be coming back.
Good service thank you for everything barbara
Fast friendly purchase
They promise you furniture in a certain time frame, and in reality you will wait months. No refund, and you are responsible for 25% of purchase. Our purchase was made Dec 5th, and now being told it wont arrive till February or March. Pathetic --!!!!
Joel helped us at Ashley Furniture and him and the manager helped us pick the best bed set us! We will definitely go back if we need more furniture!
I worked with Joel in Midland, and he was fast, knowledgeable, and very helpful. He made purchasing our nightstand easy and one worth repeating.
Very helpful sales staff. Great selection of household furnishings at an affordable price
We had a wonderful experience with Ashley HomeStore. We always had excellent service while in the store and prompt delivery. Thank you Barbara for the follow-up phone call to make sure everything was great!
Sales people were really nice and were willing to work with us to get us what we needed in a timely manner. #Barbara
Thank Barbara, my experience on Sunday was awesome, Chris is the sales rep that helped us...he was very straight forward with all his knowledge regarding our purchase..Wasn’t a pushy salesman, he was very professional, courteous and knowledgeable..thank you Chris for all you did everything was smooth.. Angel & Liz Carrasco
Barbara
Thanks Barbara for the call about experience
I bought 2 pieces - a sofa and a table. Table is great! No issues. We got the sofa, and after 1 week we decided to pull out the bed to make sure we both knew how to pull it out and put it back together. So we pulled out the bed 4 brackets popped out from underneath. We called and they said 4 weeks for parts to come in. Okay... 2 months later...called again. Issue with their 3rd party for parts and it hadn't shipped out.Great... They said they would call back NEVER called me back. Waited 2.5 weeks, called again. On hold for 1 hour. Each time I call it's at least a hour out of my life trying to get this taken care of. We can't use to sofa because it sinks where the bed is suppose to fold out. Customer service is not good. I'm frustrated.
Amazing and helpful place went in thinking I wasn’t going to get anything but left with more. (Barbara)
Absolutely the worst place to buy furniture. I can’t say much to the quality because it’s been 3 months since I ordered my couches and they still haven’t shown up. Every time I call to get an update it’s different. The sales people are like leaches when you walk in but don’t plan on them doing anything after they take your money. I’ve asked for my money back but they keep a huge percent of it. Learn from my experience.... buy ANYWHERE else.
I highly recommend this place to Everyone! I went to the Midland Store. Their Friendly Staff & especially Barbara in the Front Desk were highly trained & I felt right at home. I was a Very Satisfied Customer!
Went in store and then ordered the rawcliffe 3 piece sectional with Chris 10/28 over the phone. He and the manager were very attentive and helpful in store. Our sectional was delivered 12/20 and set up in our home for us by very friendly staff. Thankful for the amazing customer service we got from Dee and that everyone we saw in store and for our delivery were wearing masks ❤️
Great customer service and outstanding prices!!
This is our second time buying at Ashley’s, and we cannot be happier with the quality of our furniture and our experience at the midland location. The customer service is excellent, Barbara made sure we were happy with our purchase and has been updating us on the delivery date and status of our order. We will definitely be returning for future purchases!
Barbara
Great experience! Martha and Barbara were very nice and helpful.
(Translated by Google) Excellent attention, thank you Barbara ..... (Original) Excelente atención, gracias Barbara.....
Very good customer service was greeted and helped right away made sure he gived me all the right information on what I wanted definatly will be coming back .Barbara customer service called me and made sure my experience was a good one .
Ashley had the chair that my 87 year old mother wanted, I was greeted by Sales associate Martha Cortez. She was very professional and great to work with. I also received a call from the home office from Barbara to make sure everything was satisfactory. They are great to work with and would recommend them for any of your furniture needs. Thanks again, Mike
Had a great experience at Ashley’s buying furniture for our dining room!
Inside the store the team is great and helps you out however they can. However, you’re going to be waiting months to actually receive your furniture. It got to the point that I have called customer service every other day and each time it gets “expedited”, and each time I call it’s a different piece of furniture that’s causing a hold up. Then the date keeps moving back. You’d get furniture faster by growing a tree for your own wood and building it yourself. So, go anywhere else.
Thanks Barbara
Awesome people and very helpful. Went above and beyond. Thank you Ashleys
After going to three to four furniture stores, Ashley made it easy for me and my wife to make the purchase I needed to make. Thank you Barbara. Raul
Awesome service!! Great selections
Very helpful and patient and gave us enough time to look around so we can choose the right furniture we need for our new home.
I had a lovely shopping experience at Ashley Home store. The staff members were really nice, Barbara's input was very helpful. It's a nice place to get really nice furniture at decent prices.
(Translated by Google) Very happy with the attention and service (Original) Muy contentos con la atención y servicio
Barbara was very nice. My experience at midland was very nice and pleasant.
Barbara
Thank you Barbara!!@
Great service nice people will definately buy future furniture there. Barbara was super friendly.
The sales representative Barbara made the whole process much easier and faster. She helped us find the right bed frame and mattress according to our needs. Explain everything very well and make sure everything was delivered on time.
(Translated by Google) I recommend the store, all my furniture is from there and I always received good attention. And Barabara helped me a lot. Thank you Ashley store (Original) La recomiendo la tienda, todos mis muebles son de ahí y siempre tuve buena atención. Y Barabara me ayudo mucho. Gracias Ashley store
Delivered on time, in great shape!
(Translated by Google) Excellent customer service (Original) Excelente atención al cliente
(Translated by Google) More than three months and they still don't know when my order will arrive and they can make a refund (Original) Más de tres meses y todavía no saben cuándo llegará mi orden y pueden hacer reembolso
I Love how everything looks so fancy at a low price Barbara
Valarie was amazing very helpful! Barbara
Love our new sectional couch!! Easy payment plans!! Thanks Barbara
Love my mattress! -Spoke to Barbara.
Barbara
Barbara
I recommend Ashley’s furniture to any and everyone in the market for furniture. With a great selection and an awesome service team, they will also do there due diligence to follow up like Barbara. She ensured I was fully satisfied with my purchase. I will only purchase from them.
Good customer service.
First of all, let me say that Dee K. has been so helpful and is the sweetest! She deserves 5 stars and a raise! I purchased the Purple Cow protection with my furniture last year. We have an issue with our recliner that is covered under the plan, but figuring out how to file a claim has been a nightmare! Because Ashley’s is a franchise, the normal 800# for customer service isn’t helpful and even the consumer affairs department there doesn’t know what Purple Cow is. I live in Odessa and have made 2 trips to the store to try to get this resolved and have spent somewhere in the neighborhood of 2 1/2 hours on the phone. Dee was the only person that has been able or even willing to help. Thank you Dee!! This review would be a 1 star if not for her and for my undoubtedly undeserved optimism! Although prices are good and furniture is good quality for the most part, delivery is slow and customer service is lacking. If I get my recliner repaired, I suppose buying the protection plan will have been worth it, but beware before you shop here. Don’t go in with high expectations and all should be ok. Just know you may spend a lot more time than you bargained for waiting on a delivery or fighting to get someone to hold up their end of the deal. Before all of this drama started 2 weeks ago, I purchased a mattress for my daughter from them. I was given the standard 2-8 week window and have yet to hear a peep about a delivery date. I’m not holding my breath.
(Translated by Google) Very good attention from Barbara, excellent customer service (Original) Muy buena atención de parte de Barbara, excelente servicio al cliente
This is Andra Brian. I bought four bar stool from Chris Fischer in the Midland Texas store yesterday 11/30/20. I was very impressed after visiting two other furniture stores in the area. Chris greeted me at the front door and gave excellent customer service throughout the visit! I complimented him as soon as I entered that all other stores never approached or even greeted me right away. I was impressed with his patience and ability to answer every question. His knowledge and ability to find just what I was looking for made me very happy. Ashley's should be proud, he is a testament to excellent customer service. Sincerel, Andra Brian
Don’t come here you’ll never ! Get your furniture have been waiting for 3 months for my furniture
My visit was wonderful. Love the the furniture, such beautiful furniture OH MY GOSH!! Friendly and very helpful employees.
Great people never pushing you to buy. People with great patience. Keep up the good work.
(Translated by Google) The worst place to buy furniture, they are thieves, they tell you that your furniture arrives in a few days and months go by and when you better want to cancel because a long time has passed and your furniture just doesn't arrive, they leave you with a 25% charge for returning the furniture (which never arrived) and 75% of the rest of the store's credit account ..... I mean, they keep your money anyway ..... 😡🤬🤬 (Original) El peor lugar para comprar muebles, son unos rateros, te dicen que tus muebles llegan en pocos dias y pasan meses y cuando mejor quieres cancelar porque ya paso mucho tiempo y nomas no llegan tus muebles, te salen con que te van a cobrar 25% por devolver los muebles( que nunca llegaron) y el 75% del resto de la cuenta en credito de la tienda.....osea que de cualquier manera se quedan con tu dinero.....😡🤬🤬
I ordered 10 chairs from Ashley&'s in Midland on the 9 of Nov. it showed they were in stock so it shouldn&'t take that long. All of the deliveries come from Lubbock. The chairs come 2 to a box so we order 5 boxes. I Try to contact Lubbock and held twice for over and hour and was cut off. Finally Zack from Lubbock called and we set delivery date for the Wednesday before Thanksgiving. I have 10 people coming for Thanksgiving and those idiots brought me 5 chairs. What am I supposed to do with 5 chairs. It says right on the recipient that there are 10 chairs. I&'m sure it Covid&'s faultPeople don&'t want to do there job and apparently they can&'t read a ticket. Ashley will sale you anything with a smile and screw you if your order is wrong. This is the first Thanksgiving without my son who as killed and I&'m struggling as it is. This is the last straw. Not everyone is happy on Thanksgiving. Not everyone will have happy Thanksgiving and a Merry Christmas and Ashley. I&'m a momma that lost her son and tried to bring some joy to my family who is suffering. That&'s for nothing Ashley Furniture.
PLEASE DO NOT waste your time here!! My experience with this place has been absolutely terrible. It’s been four months and I have still not recived my stuff. Customer service is a joke and you can’t ever get anyone one the phone expect hour plus wait times . Just to have the phone continue to ring for another hour. Save your self the time and trouble, go elsewhere.
We had a great experience at Ashely's! Our sales man was very nice and attentive, but not annoying and let us make out decision without feeling pressured. The entire checkout process was quick and easy. We will definitely purchase furniture from Ashley's again!!
It was quick and easy and I got a good deal on a small sofa.
Valerie handled all of our questions and took care of everything without us ever going in the store. We picked out the sectional months ago and she made everything so easy! We can’t wait for it to arrive!
Martha Cortez could not have been more helpful. Let us look without being stalked. She was near to answer questions and direct. We will always use Martha...Thank you.
They have good deals but when they say you’ll get your furniture in two to four weeks that never happened it’s been two months and still get our furniture but they surely took the payments and when you call your on hold from 30 to an hour and for them to tell you a different story about your furniture and they say they’ll call you back and they don’t 😡😡they are nice people have nice furniture and good deals but to get them to deliver and communicating is really poor
Our salesman was extremely knowledgeable and helpful. He wasn't pushy or bothersome and didn't try to upset us on anything. I am extremely pleased with this visit.
Sales person was excellent.
Desiree (Dee)- she was absolutely so amazing and so kind, And so helpful, she definitely stands out from the rest and actually knows what she’s doing, I would recommend her to anyone that wants something to be done. Very hard worker.
Staff very friendly found what I was looking for and gave me the promotion I wanted will go back for more items in the future
Very good customer service I wish my furniture could come in a little faster but I’m sure due to covid that’s what causes delays but other than that I love Ashley’s
TJ was super helpful and patient! Will go back in the future. 80% of my furniture was delivered within the time frame promised. The couch was 2 weeks late but they did tell me that it was going to be delayed when my other furniture was delivered. Still leaving 5 stars!
Don’t buy anything here. A waste of time and money. Delivery dates are never met. HORRIBLE customer service after agreement is signed.
Paul was a wonderful guy and can't wait to do more business with him
The sales guy was very nice and helpful. Got a really good deal but when our bed and mattress came we found out that the bed frame we got did not fit together. The customer service people where very understanding and helped us get it all fixed the only bad thing was it would have been nice to know before we signed off on it all that it would not have fit but also the wait call time to talk to a customer support person was really long but other then that I would definitely shop with them again!
Amazing customer service and attention to detail of what my wife and I were looking for.
Great experience and great customer service!
Great customer service! Staff was friendly and not overly pushy. Was able to get our Order in 2 weeks
(Translated by Google) Furniture delivery time is lousy, last time I had to choose from what they had in stock, Terrible service (Original) El tiempo de entrega de los muebles es pésimo , la última vez tuve que elegir entre lo que tenían en existencia , Pésimo servicio
(Translated by Google) Very good quality and excellent service from the seller. 100% recommended! (Original) Muy buena calidad y excelente servicio de la vendedora . 100% recomendados !
Had a great experience purchasing a bed for our daughter. Can't wait for her to receive it in her new bedroom! We will go back to order a dining room table after closing on our home.
great experience just wish the store delivered furniture directly off the floor
The absolute worst ever. Do not give this company your money. They have the worst customer service. Keep moving out delivery date back it&'s been 3 MONTHS and they are still saying it&'s going to be 2 more!! No returns or refunds. Will never be spending money here again. DO NOT BUY HERE. If I could give it 0 stars I would!
Very helpful and answered all questions we had.
My experience at the Ashley store in Midland Texas was very positive. The associate was kind and caring about my needs and professional and timely as well.
Nathan was helpful and even came in on his day off to finalize the sale for us!
My wife and I went in to browse to furnish our new home. Our sales agent made sure all our needs were met with an amazing deal. Can’t wait to see all the items in our new home and sleep in our new bed.
Waiting 5 hours until they count they don’t let me go, rude employee
Will never order furniture from here ever again... sales staff lies just to get a sale. Then the 2-6 weeks for delivery, you can stratch that, it will not be delivered for months!! and they will change the dates on you 10 times!! You will not get any of this furniture in a timely manner, at all!! I order my furniture in July and didn't get but part of it in Oct and still don't have 2 night stands and an accent chair, we are in Nov!! Worst decision ever made!
Shopping at my Ashley HomeStore is always a pleasure. They have a great selection and very competitive prices. My salesman, Paul, always goes above and beyond and keeps me up to date on shipping progress.
Worse associate ever. If you go there don't even talk to that Martha Cortez she is a liar. I went there and she told me that my furniture will be delivered in 2 weeks that they had it in store ready and everything but it was a lie she just wanted us to sign the papers because once you do it you can't cancel your order without them charging you 25% of your final bill no matter if it's their fault or not. They will just lie and tell you what you want to hear to make their sale. Fake liars. I will not recommend this place.
Would leave negative stars if I could Worst place to buy from horrible customer service Order several MONTHS ago still no heard or seen anything about my order Can’t ever get a manager on the phone for some reason Would recommend going next door to Rooms To Go, at least they are honest
Super welcoming and attentive. Alvino made finding and purchasing a new living room set a great experience.
I ordered a Two Seat Reclining Power Sofa, Sept 5th. I was told it would arrive in 2-6 weeks. I called the store at 7 weeks to check the status and was told it would arrive in Lubbock Nov 3rd and they would call to set up delivery. I still hadn’t heard from them, so I called Ashley again this morning. I was told they will put a request in with the manufacturer and for me to call back in 7 days to check the status. It has been 9 weeks since I bought this and now am waiting at least another week. I understand they are blaming the manufacturer but this is still very poor customer service. They are not truthful about the length of time an order will take to be fulfilled. Bottom line- don’t order from Ashley unless you have several months to wait on your purchase. I’m very disappointed and will not shop there again.
Great experience in the store itself. They did say that shipping would take about 8 weeks due to covid-19, I understood that and made my purchase. Now 18 weeks later I've been in contact with the 4 time and each time they give me a new date of delivery. They take about 40-69 minutes to get ahold of on phone and can give a reason as to why my delivery date keeps changing. I will never go back here.
So my overall experience with Ashley furniture Has been good and bad. In store sale was great. They were helpful in picking out a bed frame, I already knew what matress I wanted so the entire process was quick and easy. How ever when it came to the delivery, the time was delayed. As of today I received the bed frame when my purchase date was on the 5th of october. I'm currently waiting to get a phone call possibly on Thursday because for some reason that no one knows about the mattress I ordered same day as the frame was taken off of the delivery ticket today. I couldn't get a reason but was told I will get a call end of this week to let me know when I should be expecting delivery of the mattress. Ultimately, in-store was good, delivery was good, but there is a lack of communication between the warehouse and the store since they had me call them to get my delivery dates (plus the hold times on the phone calls to the warehouse are approx. 1 HR wait times) and all my communication has been with the warehouse that is 2hrs away from my local store .
Greatly treated!!
Paul was wonderful in helping us pick the best furniture for our home! He even helped us get a great deal on everything as well. We were very picky but he took his time and made sure we got exactly what we wanted.
Went in looking for a Sofa, and Albino helped me out. He got a little busy with another customer so a supervisor made sure I was not left alone and continued on helping me with my order. Everyone was friendly, and not pushy. Prices were amazing.
T.J was my sales consultant! The experience was great, I was able to get a 14 piece bedroom set that day. The conversation was consistent, about life and furniture. I would recommend anyone to Ashley’s!
The sales person that helped me made it very easy. He wasn't pushy at all which I appreciated. He instantly greeted me as answered all of my questions with no issues.
WORST EXPERIENCE EVER!! let’s first start off with our sales person! We just moved into our house in August. We went to look at furniture a few days after move in, we told our sales person we just moved many many times. When she went to run my credit I even said, “ should we use my old address?” She replied, no no it’ll be fine. She them comes back says, “ I’m not sure your credit must have dropped but you didn’t get approved for the full amount.” So I paid about 1,000 in store. Couldn’t setup delivery said it’ll take some weeks. Fast forward a week later I get a letter in the mail stating I was approved for the amount we talked about they just couldn’t VERIFY MY ADDRESS! the exact same thing we had told our sales person! Of course they can’t do anything by this time. It was to late and it was our fault we didn’t use my Old address, even though we had told her several times!! Fast forward 2 months later. Still no furniture no update nothing. I call customer service, they than began to tell me I was sold an discontinued product and the store messed up and asked if anyone had called so I can pick out something else? That nothing was going to be delivered! So I go online pick out different stuff another 2 weeks go by, they call to set up delivery confirm everything, seems to be going alright. Today is delivery day so the driver calls me To say. “Soo I’m sure no one even told you, but we don’t have your mattress or box spring? Do you even want the headboard? Or just wait??? I’m so done with Ashley’s furniture. Worst experience ever! Worst company. My friend also bought from them the same time she is having issues too. Save Your time and your money!!!
Do not purchase purple cow protection plan! Does not cover furniture. They tell you they will fix or replace for 3 years Even if it were cut by a knife. They didn’t honor that. Paid almost 400 for 3 year coverage!
Great, easy and friendly service. Our sales associate was great.
The team members were friendly, patient and the furniture is great quality!
TERRIBLE customer service!!! After the sale, they completely treated us awful. We understand that Covid has disrupted many things but these people totally stopped communicating with us on the delivery schedule. I would not recommend this business.
Great purchase experience. Looking like my couches will be delivered this coming weekend. Right at 2 weeks from purchase.
Loved the service, found what I liked in one trip!
Alvino was very friendly and very helpful. He helped me complete my purchase and was very patient and nice. Love the store and the customer service.
last place you want go and get you home furniture. I put order in early Sep still waiting no one give you answer. Costumer service is complete BS!! They put you on hold forever and when they pick up they are rude. The only reason that they haven't gone to bankruptcy yet because they can finance clients through synchrony
the young man helping us was very helpful and friendly, tried and did find what we were wanting. we will probably be going back soon to continue looking for more furniture.
I needed a couch, bed, and mattress. Paul did his best to find a couch and bed that I would like. I just purchased it; I haven’t received the furniture yet, but everybody is working with me to get the job done!
Great service, lots of choices and friendly staff not overbearing like in other places. Store was clean and maintained social distance. Love it definitely going back again
Do not buy furniture from here. There are plenty of other options in Midland that will actually deliver. It's been 3 months and it seems that every couple of weeks is a new excuse to extend the delivery date.
Friendly staff and helped my find the ideal piece of furniture for my space. Definitely willing to work with you on the price if you're a returning customer. TJ was great to work with.
Awesome customer service, friendly staff awesome bargains
The worst experience buying furniture, at first I was told I would get my order within 45 days then it changed to 60 then when called to check up on my order they moved it back even further so now it will be 3 months. Definitely recommend getting furniture anywhere but Ashley’s furniture!
Well I've gotten a change of heart about Ashley furniture at 1st everything was going good until it was time to deliver my furniture we waited for the call and nothing got delayed here it is end of February and delivery has been changed so many times and still can't get a straight answer they won't give me refund or exchange without it costing me more money for exchanging if you don't mind waiting for over 6 months or more very disappointed frustrated never coming back again
I enjoyed buying from my salesperson. She was quick and easy to work with- also bilingual so was able to have conversations with my mom. She also wasn't pushy which I loved. Only thing I didn't like was that I was not able to schedule a delivery date that same day..
Chris was great help and answered all my questions! 10/10
Had a great experience. Everyone was super friendly and professional.
Our sales person was great. They gave us 2-6 weeks delivery. Now it’s been extended another 6 weeks. They don’t refund. If you cancel order it’s -25% and you cannot use your credit on any sales. I will never go to them again.
Paul was awesome! Walked us through the whole store measured couches explained product really well and made us one heck a deal on our furniture highly recommend if you go in ask for Paul.
Great Job on everything. Was very well pleased and will be back for future purchases.
AWFUL PLACE TO ORDER FURINTURE. They don’t care to call for an update on delivery or tracking information on our furniture!! We paid in full and they can’t even call us or keep us updated. We purchased a table and bedroom set on Sep. 1st and the table wasn’t delivered until 10/13 and they sent THE WRONG TABLE!!!! I told the delivery man it was not our table and he said the dispatch couldn’t do anything “because they’re phones were disconnected” said I needed to go into the store and reorder the correct table. So now we have to wait another 5 weeks!!! Our bedroom set is said to be delivered until NOV. 22!!!!!! I mean cmon! Do not purchase from this store. Never buying from here again!!! We can’t even get ahold of customer service they have us on hold for over and hour just to hang up!!! And the local store never answers and goes straight to voicemail!
READ THE REVIEWS!! Alvino was our salesman, When you wanna buy they are all smiling and helpful. THEN... the order gets delivered half, missing screws , broken parts AND very very late !! You want anything they ask you to call customer service and you stay on hold for hours!! they are very rude and not customer oriented and even worse are the people at the store. They are HORRIBLE in treating you when you have an issue !!! Please be careful !!
I never buy anything again here very disappointed no answer the phone or ready 4 weeks waiting for my daughter set don't waist your time.
Went in to the store in June to buy some items to update my home, and prepaid for upcoming guest staying at my house. When I was in the store the help was good they acted like they really wanted to help. It is now the second week in October and I have yet to receive my whole order. If I do not call them I have no clue what is going on I have never received a phone call from the store telling me my items would not be coming in when they said they would be here. I have to call and ask what is going on. The customer service is a joke after you buy something. It has been over 16 weeks and the only time they care about what is going on is when I call. I have asked to speak to a manager and was put on hold then miraculously I was disconnected. Was told one time that I should be getting updates by the person that sold me my items but have never spoke to her since that day in June. Told them I was about to cancel the order because they could not provide what they said they could and was told I would be charged 125.00 per item. Like I said good at helping you pick out stuff and telling you what you want to hear but after that it has been a complete nightmare. I have yet to have one person call me and explain what is going on and that truly cares about customer service. At this point I had to pay out of pocket for my guests to stay in a hotel because they could not do what they said they would or could do.
The sales people were not pushy at all which I really like. Yet when we needed help they were there to help us. Valerie was very knowledgeable and helpful. The manager even came over and answered questions for us. Highly recommend this store!!
Everyone was very helpful. We found exactly what we wanted and had it delivered the next week. We will definitely buy from Ashley Furniture again!
Young did a great job! Happy!
Delivery on time
Great experience. Went to other furniture stores and I did not receive the good customer I received at Ashley’s and that is why we decided to buy from them.
Very friendly and delivered on time and as expected.
Ashley's Furniture was amazing! When I purchased my furniture last November I was undecided with what I wanted and they did a great job helping me out with deciding what pieces to buy as well as the financing process. They did not take a long time to deliver and even put everything together ina timely manner! I will definitely be shopping there again and referring all family and friends!
Great, quick experience. Thanks to Nathan Z for helping me out!
Do not get anything from here. Takes months for delivery! I should have went to furniture row! They deliver in 3 weeks! Ashley’s furniture will not give you a refund!
This company is lying to their customers about delivery to make a sale and get them to sign contracts. Once you do, they tell you it will take several months longer and call customer service. If you call customer service they will do nothing for you and lie to you. I understand about the delay that they caused by taking orders when they couldn&'t make furniture, but they shouldn&'t be scamming people now. They should tell people 3 to 6 months, not 2 to 6 weeks.
Don't ever buy anything from this store!! Been waiting on a order 3 months already
EDIT: The labor day sale was not good this year...I didn't buy anything because the items they had were ugly and outdated. I've been shopping at Ashley's since 2016 and there have been a few hiccups along the way but the company made right. The prices are very reasonable especially when they go on sale. I have purchased my 5 piece bedroom set, sectional and adjustable bed/frame from them. I will back later this year for their Labor Day sale! :)
Great experience Teresa is a great sales person very polite and professional
I bought a dining table, waited approximately 3 months for it to be delivered. Once I got it delivered it was not the correct color, i went to the store and told me I had to talk to customer service, I did. Then they tell me they are going to get them replaced and give me a delivery date, I waited and still have not received the correct one. Still waiting
Went for a new sofa, left with Great deal !
Really horrible customer service. Worst company I&'ve ever had to deal with hands down. First I went to buy a table cash in late June when they told me I would have it within a week I was convinced. It is now the end of September and I still don&'t have my table. They refuse to refund my money without a huge penalty. On top of that they keep giving me false dates when I call. And just throwing it in there they never contacted me on their own I&'ve had to call every single time and I can&'t understand why. They really need to be be better at communicating with paying customers. This is flat out ridiculous
DO NOT BUY HERE. We bought a bedroom set over 10 weeks ago and they still don't deliver it. When I call they never give me a clear answer and they want to charge me 30% to cancel the order.
The sales person was great!! He answered all our questions and more. The delivery times sadly are really long and I haven't gotten my furniture yet...but they check in with you and so far the experience has been amazing and much better then other furniture stores.
They help me right away I hope I love my bed when get home
We love Ashlys!! All of our furniture is from ashlys we never go anywhere else!!! An there customer service is so amazing!!
Would recommend to anyone that is looking for quality furniture and great customer service. They are nice and knowledgeable about all of their products. If you have a question and they don't know the answer, they will find it out for you quickly. My whole house if furnished by their furniture.
Great selection and service.
It was the smoothest purchase I ever made . So much to choose from and delivery was just in perfect time . Definitely be getting my kids bed sets soon
I would have credit in the store from a protection plan that expired in November of this year and speaking with a representative it turns out that it expired last year, even though every year I called to see when it expired and they told me November of next year, it's a lie, they only do it so that in the end you can't take the credit... don't buy a protection plan, don't throw your money away, I knew this would happen, apart from the ridiculous time they take to deliver things that aren't even in the United States ready to be delivered and if they tell you that they will deliver your order in a maximum of 2 weeks it is a downright lie, it will take months and the merchandise will arrive damaged or incomplete, do yourself a favor and don't buy here!
Angela Pacheco was the first sales person for the tv entertainment center. She was very professional, knowledgable, and helpful with my selection. You have a great employee. Nathan was the sales person for the sale of the bunk beds I purchased. He was very friendly and thorough. They were both excellent for the two different sales.
Quick and professional experience!
I wouldn’t recommend anyone getting furniture from them. Well unless you don’t mind waiting 3 months to receive whatever it is that you purchased. I’ve literally been getting the runaround about getting my furniture and on top of that. As soon as I ordered I had a bill come. Hadn’t even got the furniture. I was told 6 weeks due to COVID (no biggie I can wait 6 weeks). But then the date kept changing and then no one could tell me why not even customer care had answers. Plus for me to even cancel the order I have to pay $700 for a restocking fee!!!! DO NOT SHOP AT ASHLEYS... WARNING ⚠️
My experience was incredible great they did everything they can for me and the out most greatly customer service is great !!!!
It’s been over 4 months and still have not received all of the items I purchased from this location. Every time I call it’s a different date that the rest of my stuff will be in. I regret to the fullest extent on purchasing anything from these people and if I could return it all and wipe the slate clean I would in a heart beat!
I walked in looking for an extra-wide armchair after work. I was greeted right away and led to what the employee thought was the best option in the store. I had him guide me through several more options, but ended up agreeing that he'd chosen an excellent chair. I was in and out in about 15 minutes; it a fantastic, hassle-free experience.
Great customer service
Excellent and professional service provided by Josue Herrera. He was very nice and the process was easy and in a very timely matter.
My experience at Ashley Home Furniture Store on Saturday was great! The gentleman that assisted us was great! He got straight to the point with what I wanted. The last time we were in Ashley our transaction took forever and we felt like the guy was trying to get more money out of us instead of genuinely wanting to help us. We also came across the General manager who also helped us with our transaction. We will be coming back for our next purchase!
Very satisfied with the patience of each person I encounterd and measured beds for days. Will definitely returned. They even matched prices i found online.
Loved doing business with Ashley’s furniture TJ helped me and I was able to do everything through the phone which made my experience easy and quick since am a busy mom.
Leaving this bad review for the following reason, we went to go purchase our couches is April of 2020. We did not get our couches until The end of July. We had purchased a desk the same day along with our couches and still not have heard an update on our Desk. The sales person who helped us has not called not once for an update. We are in September and still no call on our desk or when it can be delivered, etc. I have called customer service to check when my desk will arrive and there is no answer I have left voicemails for them to call me back. We will not be shopping here again. Bad customer service.
ZERO STARSSSS!!!!!!!! THIS COMPANY TOOK 6 MONTHS TO GET MY FURNITURE!!!!! I WOULD GIVE NEGATIVE STARS IF POSSIBLE!!! DO NOT ORDER FROM HERE!!!!!
Took over 6 months to get furniture delivered.... terrible. Very unhappy
Took half a year to get our furniture . Would NOT RECOMMEND TO ANYONE.if I could rate zero stars I would.
Great service, the sales rep went out of his way to help us. He rearranged furniture and brought things all of the store so we could see if they matched and looked good together.
The customer service here was wonderful. Everyone kept checking on us, but not so much that it was annoying. Our sales guy went above and beyond to help us. He kept moving furniture around and rearranging things so we could see if different pieces would match. He was very helpful and explained all of our options and helped us pick the best option for us.
When visiting Ashley HomeStore in Midland, Texas, we were immediately greeted by TJ. We went in looking for two beds, since I only had a small amount approve in progressive leasing. TJ helped me and my family leave with three bed rooms, dinning table set, and living room. It was a great experience.
It was a pleasant experience. Very professional.
Great customer service. We bought all of our furniture in Midland, Tx. Salesperson was very helpful.
So my parents bought a new recliner at the end of August with delivery scheduled for Sept 25th. No problem with that, the experience in store was good and everything. Cut to about 20 minutes ago (Sept 10th) they received an email telling them their chair will not be ready until November now, which they aren’t happy about of course. I don’t build furniture or anything and I understand you have other orders to fulfill but, does it really take 3 months to build and deliver a freakin chair?! As other people have said you can’t get a refund only store credit minus a 25% fee for what you bought. I wish I had read these reviews before they went to this place so I could’ve told them to shop somewhere else. If you bought and received your order in a timely manner consider yourself lucky. You don’t have to go through this ridiculous hassle of waiting for 3 months after you buy something that’s supposed to be in your home in less than a month. Wouldn’t recommend taking a gamble with this place.
Received great service and a great price on my metal head and foot board. Was already on sale and received Labor Day sale discount as well, plus free delivery and setup! Thanks Ashley Furniture!
Beatriz Jaramillo, was the sales person that helped me.She was very professional,she got the ball rolling quick,explained the details of the purchase. I did like real well. I will go back to her in another purchase. She, knows how to handle her customers.
Sales Associates was very helpful in my purchase. Very friendly and polite. Only con is delivery is 6 to 8 weeks away. Other than that I am looking forward to my delivery.
Great service nice people will definitely buy future furniture from there 😍
Order through the store instead of online, it took weeks for me to get help online but in store everything came well.
Staff was very friendly, showroom was very clean and well organized. Everyone wore a mask and hand sanitizing stations were available. They were very patient with my 3 yr old and gave him a balloon. Highly recommend.
I had a good experience, I was helped as soon as I walked through the door. The lady answered all my questions and offered me to look at everything. Overall, I recommend everyone to get their furniture here.
The staff were knowledgeable about the products and polite. Feel like I overpaid a bit, but hoping it's worth it w/ the warranty and customer service. Would recommend shopping here for furniture during their sales. *Update* It took about a year to get parts of the table and chairs I ordered. I get the COVID issues, but a year? Every time I talked to anyone in customer service I either got no help or different information from the the last time. It was definitely my worst experience ever getting furniture.
As very new residents to the area (literally arrived in town the same morning as doing my shopping), we went to this store with a few ideas in mind. Josue greeted us as we entered and helped us locate a few pieces. He was patient and gave us space to shop but kept customer service high, even when assisting other customers. He explain the store policy on price matching and honored it to the letter. In the end, we purchased 5 pieces (not a combination set) and were very pleased with the total pricing. It was just icing on the cake when we learned that there was no delivery or setup fee (perhaps part of a promotion). Once the furniture arrives and we see how much space remain in my home, we plan to return for a 3-piece or 5-piece set.
I was greeted as soon as I walked in the door by Paul McDonald. Paul ask me if he could help and I told him I was looking for a Sealy Posturepedic Hybrid mattress and he took me right to the beds and was very helpful.
Great
I had a great experience. Easy to work with and very informative. I’ll definitely go back.
Great store! Got all the help i needed ata great price!
Never ever again will we order from them! Our sales person was fantastic..we was given a 2 to six week delivery date. Six weeks later..still no furniture.. No contact ,no communication..nothing..over $8,000 dollars in product we ordered..still nothing..you take hard earned money but your lax with everything else..stay away from them.. I ordered a patio set from Wayfair and got it in days..do the math ppl..worst place to buy furniture ever!
Bought a dining room table set and they were knowledgeable and courteous. Overall the experience was good
I had a great experiencing shopping for a bedroom set that I've never had before. Ashley the representative that assisted me and my partner was very helpful from the start. The first and second visit were both pleasant experiences. 3rd experience with Alexia such an easy process and amazing customer service experience. Will continue to go back!
I had a very good experience. The csa that I was talking to was polite and respectful and was not pushy. He did what he could to help us out. Definitely recommend Ashley furniture
Great experience, very helpful staff and the prices are great. Will definitely be back for my next home furniture purchase .
Scam alert! Beware! You can buy something and apparently they can simply discontinue the item, never notify you, and refuse you a refund! We bought 2 sofas. They attempted delivery but both sofas were ripped and damaged so they put them back on the truck and disappeared. I had to call in every week for the next month. No one knew anything. Finally, I was told that the sofas were discontinued, so I asked for my money back and I was told that Ashley did not offer refunds even if they discontinue the item that was purchased. I spent the next 6 weeks calling in every week trying to appeal. Three and a half months after I bought my 2 sofas I finally got my money back.
I love this store everyone is so friendly and the salesperson that attend us was awesome. Alvino Pacheco thank you so much you were awesome
Awesome local store and friendly staff. Got amazing deals on top of marked down prices.
This was our first visit to this store. The sales people were friendly and helpful but also left you alone in order to shop. The store was clean. We were able to find what we wanted and ordered it. Even though it will take 4-6 weeks to receive our table, there was no delivery fee. We will shop at this store again.
My experience at Ashleys was awesome.I love the bedroom set I purchased for my daughter,they are magnificent. I would recommend You shop for your home at Ashleys.
We found a beautiful dinning set with the help of Beatriz! The purchasing process was smooth and we were able to work out a great deal!
The salesperson was great. Very helpful. I not fond of waiting 4 to 6 weeks on my new furniture. Hopefully it will get here sooner.
Employees were very prompt in helping us purchase our new furniture. They explained the packages and discounts very thoroughly so we could save the most money.
Set up went smooth & super quick! Thank you so much.
Nathan was very helpful and made the process quick and easy.
(Translated by Google) It was an excellent service (Original) Fue un excelente servicio
Not happy with this place.
A quick and easy purchase with great customer service!
I got in and out as fast as the cashier could take care of me. Transaction of sale was smooth and easy. Due to the nature of this sale, I would have liked a few changes. I would have liked to seen the product on the sales floor, and if I do not like it, that I could return it.
Wonderful staff. Very helpful! Will definitely return for future purchases. Great selection along with many different price points
We were given wonderful customer service and a wonderful purchase for the exact piece of furniture that fit our needs! Thank you Ashley Furniture!! You will be our go to place for quality service and quality furniture from now and future purchases!!
My experience was very quick and the people were very helpful.
Super friendly, not pushy. Helped me find the perfect pieces for my new home.
Such a great store great customer service 10 out of 10 best furniture!!
Big variety of furniture. Customer service is great.
This place only wants to sell you stuff they don't even have. The sales people tell you 2 to 6 weeks but they have no clue. You have to call a call center to get anything done. UPDATE: I finally received my furniture but the refund I requested that they said 10 business days to refund has been almost a month.
Josúe showed us around after greeting us at the door, showed us initially what we were looking for, allowed us to look around alone and then followed up with us after giving us the info about a chair we wanted. Helped set it all up, was upright about delivery and got us out quickly. Very much a pleasure to do business with them again!!
Very friendly, professional, and amazing service!! Definitely would recommend. Got in and out in a very timely manner!
Great shopping experience! They didn’t pressure us but were there to answer all of our questions and explain all the pricing options. Outstanding service!
My experience was fantastic, called thinking there wasn't much of a chance of getting the bedroom furniture I wanted because it had been unavailable on the website for a while but thought I would give it a shot and see before settling on something else. Nathan was the sales rep and was so polite, helpful and on the ball. Not only was I able to order the furniture I wanted they were able to set up for delivery beginning of next week, which I was DEFINITELY not expecting that especially with COVID everything seems to take forever. Anyways, the gist of it is my experience was great and everyone I dealt with was polite and had wonderful customer service skills. Thank you Ashley Furniture, I will continue to do business with you in the future.
Literally WORST experience at a furniture store. AVOID AT ALL COSTS.
We found everything we needed for our new home all at an affordable price! Great customer service and great selection.
Everyone was super helpful.
The staff was very courteous and helpful. On our way home we had decided to add to our purchases and they helped us do this over the phone without having to make another trip to the store. We will be doing business with Ashley's again.
Paul McDonald was patient and so helpful! Can’t wait to receive my dining room table and bar stools!
Super fast and easy to purchase.Jesus is an amazing sales person. Ill be back
If I could give zero stars I would! Horrible customer service and communication in store midland and Lubbock!!!! I have tried to Cancel my order and apparently I’m stuck or I can pay 25% of my whole order! (Tried to cancel 2 days after I ordered) Totally robbing people of money. Ridiculous!
Great service. He wasn't pushy about selling me couches which I love. Atmosphere was very friendly. Everyone seemed happy there. Picked out great looks sofa and love seat.
good sales staff
I was received by Martha Cortez, she was very nice , she took her time to show me different pictures of different Sofa Table and help me for payment procedures. The prices in the store are very reasonable, I will definitely coming back and advise this store to everyone looking for home furniture
Purchased 2 bedroom set. It was a steal! The store had a lot of displays to choose from. I was able to get the price a little lower than it was. Thank you! The delivery took a while though. Once it was on it's way, the delivery and set up was quick.
Buying experience was quick and easy. Our salesman Josue was very helpful and was attentive to our furniture needs. He told us that the delivery timeframe was 2-6 weeks but that he would request our couch to be delivered ASAP. Unfortunately after two weeks, we called back to find out when our couch would be delivered and we were told that our delivery was scheduled for 3 months. This was not at all what we agreed to and we never would have purchased the couch had we known that we would have to wait so long. We just moved to the area and we currently have no couch while we wait. This was unacceptable!!! I tried to cancel the order but Josue told me that the store would charge me a 25% restocking fee. Our buying experience has been a nightmare. Please do no buy from this place.
DO NOT purchase from them! Purchased a bedroom set July 21st, they told me it was “in stock” and will not be receiving it until end of August or September. They will not give you a refund and will only give you a store credit minus a 25% refund fee. The sales associate who helped me welcomed and greet me as soon as I walked in to the store. I told her what exactly I wanted and in the price range I was looking at and she showed me just what I was looking for. Was in and out in less than 20 minutes! ***Update: when I made the in store purchase I was told I would have my bedroom set the following week. I was told the items were in stock and just needed to be shipped to the Midland warehouse. The sales associate reassured I would receive a call by Friday or the following Monday. I did not receive the cal so I decided to follow up on it with corporate. Corporate mentioned they do not have the items in stock and would be a few weeks before receiving them. I was also told I would be receiving a gift card for completing the survey 48 hours after completing the survey. I still have not received the gift card 10 days later. The sales associate who originally assisted me with my purchase said I was not eligible for any of the “free gifts” which they advertised; but, a second associate informed me the day after that I was. The original sales associate then tried to say that I had only asked about a free tv and not any of the other gifts. Why lie about having an item in stock if you don’t? Why not give your customers the items you are advertising? Why promise something and not go through with it? Terrible experience.
Delivered our furniture and was on time very friendly people furniture still looks good in our house.
Quick and painless. The salesman helped me through the decision and purchasing process effortlessly. 10 out of 10 would recommend.
The staff was professional and friendly at the Midland Ashley store. I was able to bring the price down on the furniture I wanted and the staff worked with me getting a reasonable deal. I also had it delivered to Big Spring. Now here is the issue...the furniture gets delivered from the warehouse in Lubbock, Texas. The staff in Lubbock was rude and did not want to work with on a date and time on delivery due to my schedule of work. They even stated if I wasn't home for the delivery, they would charge me another delivery fee. That was even explaining to them that I work. I had to call the Midland staff to help me resolve the issue with the rude staff in Lubbock. Finally another staff member from Lubbock assisted me on a proper time frame and my furniture was delivered. Bottom line...Midland staff were professional and the Lubbock warehouse staff (some of them) were very unprofessional. That's for the four star rating.
Awesome place to shop, a great customer service,very friendly staff, I loved the furniture definitely I will be back once I'm ready for more shopping.
Excelente store
After looking for the perfect couch at multiple furniture places, i went back to Ashleys and was not disappointed with the help i recieved from Alvino and the manager. They made everything easy to understand being it was my 1st time financing, was super quick, and very helpful! Next time i need furniture, i would most likely purchase with them again!
Reasonable prices and a good selection. We weren't hassled or pressured into buying anything and were able to look around at our own pace, ultimately deciding between 2 couches. We got prompt service and answers and ended up buying the same day.
Everything was great, personal was very helpful and knowledgeable on their products.
Sales person was sweet and patient while we made our decision. Furniture quality is great! Would highly recommend to anyone.
Great service, always willing to help. Love how patient our sales man was, after they gave my son a ballon and it flew up up up and away! Got him a exactly same one and started having a fit because of course he wanted the one that was gone. No doubt I’ll be back once I’m ready for more shopping.
Loved the furniture. Good deals. Delivery was great. Length of time to get items was longer than expected.
We were shown several dining sets and Susie was very patient with us. We decided on one and she helped us through the purchase. Everything was easy and we were very happy with our experience
Paul was an awesome salesman he was very attentive and helped us with everything
Beautiful furniture and great customer service will definitely be returning for more
The in store experience was good. However, when we called to order the piece of furniture we wanted, it took 3 days and two different people before they finally got our order placed.
Very satisfied, most recommend
Great experience and great service.
My experience so far has been very simple and pain free. I was not hounded at the store, or forced into additional purchases. The salesman was very patient with me. He assisted me in getting the best prices for only the pieces that I wanted, and helped with financing as well. The entire in store process was much faster than expected! It's only been a week, so I have not received my furniture yet, but so far I have no complaints!
I received a poor customer service from a sales person. Delivery estimation was not discussed straight up, neither communicated to me everytime it changes. Initially I was told 5 weeks and then by end of the 4th week, I called up to verify and then they told me that it is pushed for another 30 days. I was so disappointed and unhappy with the whole service I received.
Delightful..friendly service. Everyone was helpful in so many ways. Salesman to managers.. my furniture was in within the time they gave me.
They were so easy to work with. Used texts email and phone to complete the purchase without being in person. Highly recommend.
Great experience, very kind people, and amazing furniture!!
Overall a great experience . I went in asked for what I was looking for within minutes had me looking at what I wanted within my budget. Everybody was friendly the place was nice and clean. Would definitely recommend.
Friendly staff. Helpful
(Translated by Google) Excellent attention from the moment you enter the store, they have bilingual staff and they do their best to help you with the credit. And they explain everything well. (Original) Excelente atención desde que entras a la tienda, tienen personal bilingüe y hacer lo posible para ayudarte con el crédito. Y todo lo explican bien.👍✅
TJ did a great job helping us find our furniture
Great customer service, helped me as soon as I walked in the door. Told me about specials and explained any questions I had in products.
Delivery team was fast and extremely professional. I would definitely recommend this company!
Everything was perfect and the delivery people were everything up.
We went in for the 4th Of July Doorbuster Sale!! It was actually the best shopping experience ever. Even though it was packed the sales people where amazing and helpful to everybody. I did end up buying a new mattress and adjustable bed both on sale. I also took the Doorbuster Sectional also. Very excited and can't wait for my delivery.
Great customer service. The lady that helped us, was very nice and helpful. Found exactly what I was looking for.
Awesome experience! everyone was so helpful! Specifically Ashley and Bryan from the midland location! Highly recommend going and checking it out!!
Good customer services and 100% satisfaction and all this is at the MIDLAND showroom, and the two guys that attend to me did there best to make sure I have the best deal never in a rush they both take their time to make sure i have a good deal on my furnitures.
The Sales team is extremely helpful, friendly and will do anything to make a sale. Once the sale is done, don't count on receiving any customer service locally. I went to the store to speak to the Mgr about an issue I had with our furniture, he wouldn't take a minute to speak to me, and was told I need to call the Cust Svc # to resolve any issues. I will NEVER buy from Ashley's again, and definitely would not recommend the store in Midland, Tx!
Everyone was professional and very helpful
Found exactly what I needed and the staff working was very helpful.
Great service and beautiful furniture! We were in and out in less than 30 minutes with a brand new entertainment center !
My husband and I are very pleased with our mattress purchase from Ashley Home Store. We would recommend it to anyone.
Any furniture we've ever gotten there has been excellent quality and beautiful. Last September we got this seafoam sofa set and we love it. One is a sofa bed and very comfortable and another is a recliner and dad just won't get off of it! Delivery was excellent, on time and careful.
Very happy with the furniture I purchased. Great service, quality, and quick delivery. Ashley's is by far the best place to go for any and all refurbishing needs.
Good furniture and fast delivery will recommend and buy again thanks
Wonderful experience, excellent customer service and the quality of the items was great
Great customer service! Very happy with our new, cozy couch.
Great product!
(Translated by Google) The best furniture is at Ashley furniture! @ 1 (Original) Los mejores muebles están en Ashley furniture!@1
Great, fast and friendly service at our Midland Ashley store. Will definitely be getting the rest of our furniture from here.
I am not going to leave a review until I get all of my furniture
Great customer service. Great price on a huge leather sectional couch for our family. It was a fast and easy experience. We are very satisfied with our visit.
Ashley Home Store has good customer service and good prices, very good sales and nice furniture love the store.
Great service. Worked a great price on a package deal.
DO NOT PURCHASE FROM THIS LOCATION! You can use the location as a gallery to try furniture out but then ORDER ONLINE. Why because online the delivery times are better, the customer service is better, and the return policy is better with the exact same product. Below is my experience: I spoke with the Midland store manager Tyler who explain the reason to order through him instead of online is the delivery times (2-4 weeks) would be faster and customer service would be better. The facts have proven him wrong at every turn. First off, 1-month post order and I do not have most of my $7,000 order. I called customer service (Tyler stopped answering text messages) who informed me that delivery was scheduled 5 weeks from now, I asked them to accelerate it. The next day, I went into the store to try to come up with a solution hopefully alternative pieces that could be delivered sooner (I had relied on Tyler’s word when I leased fully furnished units to tenants which are still not fully furnished). The store called customer service because they do not have a customer service function at the store, customer service told me they would not look up alternative furniture that was in stock, I had to do that with a store manager (30 minutes wasted). Then I worked with the store to find alternatives that were available. I decided to ADD alternatives to my order and SPEND MORE MONEY because they assured me the additional product would arrive 3 days later. 3 days later some of my original order arrives (side note I had ordered some of these items online the same day I placed my original order with the store and the online items arrived 5 days after I placed the order or 25 days before the in-store items arrived) but not the items I placed at the store. I call the store who puts me through to customer service who informs me the store had the decency to charge me but forgot to schedule the delivery so the items will not arrive for 4 more days. I tried to cancel some of the new items because some of the original order was to arrive the same day, but the store has a no return policy so customer service could only put in a request and typically you only get store credit. Online orders have a 72-hour return policy. So in short, ORDER ONLINE use the physical locations as a gallery.
DO NOT PURCHASE FROM THIS LOCATION! You can use the location as a gallery to try furniture out but then ORDER ONLINE. Why because online the delivery times are better, the customer service is better, and the return policy is better with the exact same product. Below is my experience: I spoke with the Midland store manager Tyler who explain the reason to order through him instead of online is the delivery times (2-4 weeks) would be faster and customer service would be better. The facts have proven him wrong at every turn. First off, 1-month post order and I do not have most of my $7,000 order. I called customer service (Tyler stopped answering text messages) who informed me that delivery was scheduled 5 weeks from now, I asked them to accelerate it. The next day, I went into the store to try to come up with a solution likely alternative pieces that could be delivered sooner (I had relied on Tyler&'s word when I leased fully furnished units to tenants which are still not fully furnished). The store called customer service because they do not have a customer service function at the store, customer service told me they would not look up alternative furniture that was in stock I had to do that with a store manager (30 minutes wasted). Then I worked with the store to find alternatives that were available. I decided to ADD alternatives to my order and SPEND MORE MONEY because they assured me the additional product would arrive 3 days later. 3 days later some of my original order arrives (side note I had ordered some of these items online the same day I placed my original order with the store and the online items arrived 5 days after I placed the order or 25 days before the in-store items arrived) but not the items I placed at the store. I call the store who puts me through to customer service who informs me the store had the decency to charge me but forgot to schedule the delivery so the items will not arrive for 4 more days. I tried to cancel some of the new items because some of the original order was to arrive the same day, but the store has a no return policy so customer service could only put in a request and typically you only get store credit. Online orders have a 72-hour return policy. So in short, ORDER ONLINE use the physical locations as a gallery.
Fast and easy
I will say..that I do love Ashley's..their staff is so helpful and friendly..and funny. The deliveries are made on time when set..and communication is their key! I Greatly Appreciate how they call and make sure all is set. Wouldn't have it any other way. Thank You for Everything Ashley's Home Store!!
Great customer service and great employees. Jesus was a huge help and made the process easy!
Loved the many choices to choose from!! Dallas was a super nice and professional salesman. Will definitely back going back. -Amanda B.
Sales attendant was very helpful!
Nathan was amazing and helped us out tremendously with picking our furniture but also wasn’t over bearing or pushy. Great job!
The furniture here looks nice however is not of much better build quality than something you'd order off amazon that was made in China. Despite that everything here is about 3x the price. Most of the salespersons were half asleep on the furniture throughout the store. The only way i could recommend this store is if you were absolutely desperate to see the furniture pieces in person.
The sales representative was helpful and not intrusive of our buying decision process. I told them what I desired and we found the best buying option for me. I did not feel pressured, and I felt like I made the right decision for me. I do wish I was informed at the start about a certain fee, but it was a small cost for what I gained. I am confident that it will be a benefit in the short and long term. You may be there longer than an average shopping trip, but that is because you are making a big decision, and I can truly say from experience, they are doing everything they can to help you feel comfortable. When I saw the item in the store, I knew it was for me, and I did not have to look any further. Thank you Ashley‘s Furniture for creating pathways for people of all shapes and sizes financially and specializing in quality, affordable options!
The salesman was very professional and provided and excellent service. Definitely the best purchase experience I have had at a furniture store. A+ experience!
Just purchased our first home and we are happy that we chose Ashley HomeStore to get all our furniture. Dallas our salesman was extremely helpful and doesn’t pressure you into anything which set him apart right off the bat. He helped us with everything we needed and more. We received a great deal and we couldn’t be happier. We give Dallas a 20 out of 10, thats how satisfied we are. Definitely going to take our future business with Dallas and Ashley HomeStore!
as soon as we walked in we were greeted by Nathan. The rep was professional and gave us the space to browse around the store without any issues, any questions we had he was quick and clear on his response thats a plus. After an hr or so of browsing were able to make up our mind on what we wanted, Nathan was able to get my order placed quickly and accurately. "will be back for future furniture purchases"
I purchased a bedroom set from Ashley's approximately 10 years ago and am still using the bedroom set today. I recently purchased a new bed and side tables from them because I know from experience that their furniture lasts when you take care of it properly. Can't wait for the next 10 years with both of sets of my furniture from there.
Got great service from both Alvino and Dallas. Very informative and helpful
Tyler was very welcoming and our sales associate Jesus was pretty funny
My experience was great, they had exactly what I wanted at a great price. Any question I had was answered, overall satisfied.
Excellent customer service!
Made an order through the phone with them it was quick and easy. Recommend them 100% and would order with them again in the future.
Staff was very helpful and courteous. Was able to order what I wanted very quickly.
Awesome and friendly staff. Went above and beyond to make sure we were satisfied with our purchases.
Very attentive salespeople. Answered my questions and were very attentive but at the same time gave us space without pressuring us
Caring and friendly staff not afraid to explain the differences in products; ratio of price versus quality. Helpful and not overbearing/pushy. This was a no pressure sale where we made our own decision and will shop again.
My husband had been looking for living room set and finally found one that was perfect and could be ordered in leather. Was told it they would contact us in 2-6 weeks to arrange delivery. At week 3 my husband was called and told that the set was discontinued after it had already been paid for in full.
Quick and efficient!
They had great customer service and ensured that we were taken care of. Every time we walk in they all offer great service.
great service!
Have used Ashley for all my furniture needs for several years now, and the service from purchase to deliver and setup is always done as promised. I will continue to take my business to Ashley for all my furniture needs.
We were greeted immediately by a sales associate and browsed the store looking for what we needed. We found the wall accessories that we wanted and found the sales associate that greeted us. She was helping another customer and said she would be right with us. After waiting for a while, we took the accesories off the wall and took them to the service desk to check out, and waited some more. The sales assiciate was helping another customer. The reason we didn’t give 5 stars is because of the wait time to get help and to get checked out. The issue wasn’t with the sales associate. The problem amounted to not enough associates to help customers.
I recently went into Ashley Furniture to purchase a dining table for my new home. The sales person that helped me did a great job. He recommended a few other items that I will be purchasing in the coming months. Very helpful group at Ashley Furniture.
Good prices, they got competitive with another furniture provider here in town and made us a good deal on a set. I'm pleased with the transaction and would buy from again.
We bought a recliner from Ashley and everything went very smooth. We found the chair we wanted and it took about 10 minutes to get all the paperwork done.
AWFUL. furniture took months and months. Theeennnn the customer service lady got into an actual fight with me. Had to be handled by someone above her. Just go to Bob mills.
It was an amazing experience. They salesman knew exactly what he was talking about, and took us in the right direction on the stuff to complete our home. I thank you to the Represenative that helped us.
Great customer service!
Very friendly staff
Everyone was attentive as soon as we walked in and were more than helpful when helping me decide on my furniture. Super friendly staff and great customer service!
Made a purchase at Ashley in Midland Tx store that was completely handled over the phone. Alvino was super great with his customer service and research!!! I am getting my purchase in the time frame I needed it delivered! It took a few phone calls back and forth to complete everything but am very pleased with my phone purchase!
Had a great experience.the man helping us was great.very friendly and patient with us.
We had a great experience at the Ashley store in Midland. Our salesperson was very knowledgeable and took her time to make sure that we found what we were looking for. Would highly recommend!
had good service, and well knowledgeable
I came into the store only needing to buy a couch but left buying a Tempur-pedic mattress aswell! Valerie and Tyler were very respectful, helpful and they guided me in the right direction. My boyfriend I left very happy and pleased. Thank you guys!
Went in looking for a dinning room set and was helped out as soon as I walked in the door. Not , harassed but team members available for questions and gave me the best deal possible. I have been a customer of Ashley Furniture for years and will continue going for any future purchases for my home.
They lied about when my first payment was do and the bed had damaged drawers also u could see under the bed after the mattress was placed on top no protection cover over the drawers under the bed so anything could fall in or just dust could accumulate not satisfied with purchase at all
My experience with Ashley was great! The sales lady was awesome, understanding and knew what she was doing, easy to talk to. Me buying at Ashley was a good experience! Thank you so much!
The team at Ashley’s was so helpful during my entire furniture purchase. Can’t wait to get my living room set!
Salesman (Dallas) was very helpful. He helped me find what I needed quickly. He was very professional and went out of his way to help me get exactly what I wanted. He also helped clear up some information in my account that was mishandled when I was there 3 years ago.
The sales person was familiar with the merchandise. The order was ready and delivered ahead of time.
We really enjoyed shopping for our new furniture here! The staff was very friendly and attentive and quick to help out and answer any questions we had. We will definitely be returning customers.
I highly recommend Asheys Home Store. I have been a faithful customer of Ashley, since I bought my first piece of furniture over 30 years ago. They always have a good selection of furniture, great customer service, everyone is friendly, professional and willing to help the customer.
I enjoyed shopping here. The selection was great, and the sales people were great and friendly
We buy all our furniture from here, always able to get a great deal and no bad experiences. The furniture is well made and my kids have tested that!
We went in to the Midland, TX store and had a great experience. The customer service we received was great and our buying process was easy. We will definitely be repeat shoppers.
They did an amazing job and willing to work with me and took the time to answer all my questions. I haven’t had this good of an experience in a long time. Thanks!!
The associate was very helpful and nice, also very informative.
Good experence...mgr was helpful with the the items we purchased.
Started off rough after delivery . But the Midland store made it right. Midland is A+++ 25% restocking fee after the delivery truck leaves. Be sure EVERYTHING is correct before they leave, no matter how big in hurry the guys are to leave. The will make you feel rushed!!! ! Make them a glass tea and tell them to wait. Lol Once they drivers leaves , they will charge you the restocking fee. Truck was gone but 5 mins. They did make it right. Love the Midland Store employees!!!
Good service they are very friendly ,I like all their furniture we just got new beds for the kids and they love them . Thank you!! Ashley home store.
We had an awesome experience. We definitely left with exactly what we were looking and had all the information we needed. We just moved into a house with no furniture so they were very helpful with getting us what we needed and making sure they would get as fast as possible. We will definitely be doing all future furniture shopping here!
Always have a great experience with Ashley Furniture. Super customer service, From the sales people to the delivery drivers. Thank you!
Staff provided different options on the floor and online. I’m pleased with my visit.
My husband and I went in looking for a couch and found the perfect one within minutes thanks to the helpful employees at Ashley’s!
My experience was great ! The store associate helped me find exactly what I was looking for
Was greeted at the front by Beatrice and she was very helpful in helping us locate and purchase the exact pieces we needed. Was so close to making another purchase at that row place but the attitudes there were they didn’t really want our business. So glad we came here !
The sales woman who helped us with our purchase was very confident and seemed to know her material very well. She hit all the selling points I was looking for and was very attentive to our questions and needs. Very friendly and made doing business easy.
(Translated by Google) Stupid, lousy service. They say that they are going to deliver something one day and then they come up with excuses, and incidentally those who serve you want to talk to you in a bad way. First time buying here and it will be the last. (Original) Una estupidez, pésimo servicio. Dicen que van entregar algo un día y luego vienen con excusas, y de paso las que te atienden te quieren hablar de mala manera. Primera vez que compro aquí y será la última.
I went to the store and was greeted like a fresh steak in the lion cage. I&'m assuming they work off commission. I asked for time and space to look around and it was granted. Apparently I had looked long enough for the salespersons liking because I was confronted once again. I was patient and not rude. She asked what I was looking for and I explained to her what I needed. After about an hour and digging of my own on the web we finally found the right piece. And I was going to pay for it. Then I asked where can I pick it up. I have a truck. I&'m more than capable of moving the piece. I didn&'t need to have it delivered or wanted to wait for it to be delivered. She told me it was store policy for the piece to be delivered. Ok I said, so it&'s free? No it&'s gunna cost another $100 to have it delivered. That pissed me off and on principle alone I almost didn&'t buy it. But I told her that I wasn&'t paying for delivery and she wanted to see if they could get rid of the charge. I allowed her to find out and she came back and said they could do $49.99. I said no I&'m fixing to walk out of here. So one more time she went to plead to her manager to low the amount and then came back and said $29.99. I figured ok fine. She seemed nice and looked as if she need the sale so I did it. Four days later I still haven&'t heard from the store on when my piece is going to be delivered They have one more day and then I&'m canceling my order. Don&'t buy from here would be my warning.
I went to the store and was greeted like a fresh steak in the lion cage. I'm assuming they work off commission. I asked for time and space to look around and it was granted. Apparently I had looked long enough for the salespersons liking because I was confronted once again. I was patient and not rude. She asked what I was looking for and I explained to her what I needed. After about an hour and digging of my own on the web we finally found the right piece. And I was going to pay for it. Then I asked where can I pick it up. I have a truck. I'm more than capable of moving the piece. I didn't need to have it delivered or wanted to wait for it to be delivered. She told me it was store policy for the piece to be delivered. Ok I said, so it's free? No it's gunna cost another $100 to have it delivered. That pissed me off and on principle alone I almost didn't buy it. But I told her that I wasn't paying for delivery and she wanted to see if they could get rid of the charge. I allowed her to find out and she came back and said they could do $49.99. I said no I'm fixing to walk out of here. So one more time she went to plead to her manager to low the amount and then came back and said $29.99. I figured ok fine. She seemed nice and looked as if she need the sale so I did it. Four days later I still haven't heard from the store on when my piece is going to be delivered They have one more day and then I'm canceling my order. Don't buy from here would be my warning.
Manny was professional and very helpful during my purchase.
Loved our experience! We went in the store just to browse. Didn’t expect to purchase just yet but your sales team was amazing and helped us pick out the perfect couch for our awkward living room! Thank you We know where to go when we are ready to furnish the next room!
Our experience at Ashley Home Store was a pleasant one. Nathan, our sales rep., was very nice and helpful. He showed us a variety of bedroom sets and worked a great a deal not only on my daughters bedroom furniture, but a new mattress and box spring as well. Will definitely shop there again!
We had a great time . The salesperson Dallas, was excellent.
From the moment we walked in everyone was super nice. We were in need for some new couches and mattress they were all super helpful in helping us and when we went back and forth on decision they were happy to help with no complaints. And delivery service was very nice and helpful. Thank you all so much.
Excellent experience, good job guys
(Translated by Google) GREAT SPECIALS (Original) GRANDES ESPECIALES
I have been trying to get ahold of someone just to find out when a bed I ordered and paid for in full, for my daughter will be delivered. Its been almost a month and last we heard it will still take 2 more weeks. I will never make the mistake of purchasing products from this company again. Save yourself the trouble and look else where
Awesome service!
Very professional and efficient team! The whole experience was easy from walking into store to delivery!
Very informative and quick easy financing!
Excellent Experience with Ashley Furniture, Martha was very friendly and help us a lot to get the best quality and beautiful furniture for our new home! absolutely amazing!!
Great Customer Service! Dallas was very helpful, patient and never pressured us. We are so excited to have found our new bedroom set! We will be buying from Ashley's HomeStore again. Thank you!
Wonderful team good experience got me in and out and showed me mamy options of living room sets to choose from!
Great service and quick delivery.
We went in to buy a sofa set. The people there were very nice and polite offered us water weren't pressuring us to buy anything we had a good experience there
Teresa was kind, knowledgeable, and considerate!
It was a great experience
Fast service, friendly sales lady Martha. Decent prices for a mattress, box spring and frame. Clean store.
I wish any one from Ashley's supervisor or managers would see my review, I purchased a furniture for all my house from them 9 months ago, some of them arrived with missing pieces and it nerd a techntion to be fixed, it tooks 4 months for them to ship out the missing items, and when the technician arrives finally after millions tries to get him come he said the pieces are wrong and he did ordered it again, now it's 9 months Iam trying to fix my furniture which I paid alot of money for it, I am very disappointed, I don't feel there's any respect to the customer, bad experience
Thay where very helpful with verything will always vist
Great experience and fast delivery!
Great customer service.
Fairly quick and simple when you know what you’re wanting. Make sure to ask the employees if the colors will match if you are mixing different furniture sets like an ottoman and sectional. Some colors, although named the same, have a noticeably different appearance.
The salesmen were very professional and knowledgeable. Delivery was on time and the warranty service has been on point would definitely shop there again.
I had a good experience buying from here. I just bought a new home and had zero furniture, so I came here. I bought a bedroom set, dining room set, living room set, and a few extra things. The sales person was nice and helpful and I got a free TV! The tv wasn't a good brand so my Directv remote couldn't sync to it, but I can't be mad since it was free. The furniture here is a bit pricey but it is very sturdy and I can tell it will last for years. I will be a returning customer.
we had the best experience in the store, the staff was every welcoming and and helpful. At one point they made use fill at home, they helped us find the right stuff for what we needed.
Very professional
I love my couches! They are very comfortable and made of great quality!
I BEN BUYING ASHLEY HOME STORE 2007 AND WE HAVE GREAT EXPERICE
Great furnishings and really enjoyed the staff and great service!
Good customer service compared to the other furniture stores we went to. Lady was really nice and even offered some water. I liked the sofa I got and will definitely be going back
We were immediately greeted at the door by a friendly salesperson. The salesperson, Dallas, made our shopping experience easy and painless!
*UPDATE 2* *There&'s another picture of our convo*The manager finally messaged me back four months later and then blocked me so I can&'t reply back. Something seems super fishy as well... I remember seeing their reviews on google being under 2 starts and when I went and checked after she sent me that message they somehow got better...? Seems to me they must be fabricating all those &"5 star&" reviews somehow. DO NOT trust this company! ***Update: the manger contacted me to make things &"better&" but that didn&'t happen. I have attached pictures of our conversation This place has been an absolute nightmare! We bought a bed and the matching dresser set to go with it. We were told it would be in, in two weeks. We didn&'t get it until almost 4 weeks later. Had almost everything set up and then they realized they brought the wrong bed rails. So two weeks later they bring the &"right&" bed rails. Nope! They brought the SAME exact bedrails that they did the first time which had already been opened because they were literally the same ones they tried to use with the first set up. Now a week later they come with the correct bed rails and finally put the bed together. First of all they sold us the wrong box spring because the bed is about a foot over the foot board and it is a jump to get on the bed. Now that is all set up and I can look at it, they also sold us the WRONG bed. And of course nobody is answering the phone to talk to them about th. Don&'t buy from Ashley they have no clue what they are doing. So about two months later and a long fight with customer service we finally get the correct bed, but guess what? We still have the wrong box spring! Even though I repeatedly asked every customer service rep that I talked to if the box spring would work with our new bed. We need a low profile one like I&'ve discussed with them.
It is hard to know where to begin with this store and the company in general. Do I start with the fact that they have no concept of what customer service is or the shady creative salesmanship that everyone in the store displays? We decided to give them another chance after seeing how bad the quality of the furniture was in the past. So we went in and decided not to buy right away, so we thought about it for a week. When we finally returned the one sales rep stated everything blue gagged was 50% off, so we said let&'s do it. When we get to the counter three different people tell us, &"well it doesn&'t apply to this and that and the other.&" We managed to talk to the manager who eventually came down, but not by the aforementioned 50%. Then came the issue with the delivery. Two items were damaged, so after several weeks, they came to replace one, but the drivers didn&'t want to take back the damaged item, and made it seem that it was our problem, so we called customer service and they said we have $250 in store credit. Only problem, when we went to use it, they said we can&'t use it because the item that we wanted (which was a mirror online direct from Ashley Furniture) didn&'t qualify and that we should buy accessories or something like that. We asked, &"what is a mirror?&" We immediately left the store and went to Kirkland&'s where we got the same item for $400 less than we were going to pay at Ashley. Be smart and save your money and time. Don&'t bother with this company, buy from anyone else.
They had the set I had been wanting at the best price. They were not pushy or follow you constantly which I loved. Very friendly people an prices are amazing.
We looked all over town for nice quality furniture. After about 5 stores we finally went into Ashley's and they had BY FAR the best quality furniture for the best prices. The sales staff were amazing. They work with you and are very attentive. We had our furniture delivered and assembled in under an hour. Everyone was so nice. We will definitely be back.
My sales person at the store in Abilene TX was amazing! Terry I think was her name. She was helpful, patient and honest! Then when the delivery guys came to my fifth wheel which is home, to deliver my couch they were skeptical it would fit through the door. Lol Needless to say they did a little extra work and my couch is perfect and their attitudes were awesome! Thanks Ashley's! Cant wait to fill up my living room with the matching pieces when we buy our new home soon.
They had a promotion back in December for gift cards and said it would be a couple of weeks. It is now February and still have yet to receive the card. Called numerous times and still have excuses. I would never shop at Ashley's again even if they do correct the situation
Id give no stars if i could. My father-in-law purchased a dining room table from Ashley's in Midland, Paid cash for it and was promised the table in 6 weeks. This was back in September 2019 and he has yet to receive the table. He has called the store multiple times and gets the run around everytime. He has gone to the store multiple times and also gets the run around. He has asked for his money back and has been told he would only be refunded about 2/3 of his money back. We told him to purchase from Conns but he chose to purchase from Ashley's. We purchased a beautiful table from Conns on a Tuesday and received our table that Thursday! No missing pieces and they put it together for us! I would highly recommend purchasing from them if you dont want to wait more then 5 months for something you paid for and arent even able to use because you havent received it.
Found what we needed and service as good as-well
Had a really wonderful experience here. They helped to guide us without being overbearing and we got a great price!
I took my Mother in law to Ashley Home Store in Midland, TX on 02/08/2020 to buy her a sofa. Benny Lopez Jr. was the salesman who helped us. We found a sofa she liked and we asked if there was a sale going on and he said the price on the sofa was as low as it could go. We went ahead and bought the sofa. I found the same sofa the next day for 97 dollars cheaper. They said they could only give me a store credit. I said I would just cancel my order and buy it again at the cheaper price. She explained that the papers I signed said I could not do that. I looked at the papers Benny gave me and they were not in with the other papers. Make me tired!!! We were told that delivery normally was 2 to 6 weeks and I said No I don’t want to wait that long. We would be in town till the 16th. Benny said that would not be a problem because he checked the computer and there were sofas in stock and hers should be delivered by Friday the 14th. He then had me sign some papers for the finance company. I ask if I could have copies and he said he would give them to me. Then he gave me the papers and a note with Lubbock, Texas phone number. Benny said to call first thing Monday and they would set up a delivery time for me. I called this morning and Lubbock told me there is no way the sofa would be delivered this week. It had to be built first. I said you mean you don’t have any in stock? She said no we never carry stock!! I told her what Benny told me and she said she was sorry but he gave me misinformation!! There was nothing she could do!! I have been trying to call Midland’s store and keep getting a recording. My in-laws are 83 and 86!! What a mess to put them through!! Buyer Beware!! The sales people don’t tell you the actual truth. They don’t put what they say in writing either. I have never been treated this way at any other furniture store!!
Id give no stars if i could. My father-in-law purchased a dining room table from Ashley's in Midland, Paid cash for it and was promised the table in 6 weeks. This was back in September 2019 and he has yet to receive the table. He has called the store multiple times and gets the run around everytime. He has gone to the store multiple times and also gets the run around. He has asked for his money back and has been told he would only be refunded about 2/3 of his money back. We told him to purchase from Conns but he chose to purchase from Ashley's. We purchased a beautiful table from Conns on a Tuesday and received our table that Thursday! No missing pieces and they put it together for us! I would highly recommend purchasing from them if you dont want to wait more then 5 months for something you paid for and arent even able to use because you havent received it.
The sales staff offered exceptional customer service from the time we walked in the door
I was glad to know they work in pairs when the original salesperson isn't there
They tell you one thing and when it’s time to finalize the price it magically increase. Make false promises on items.
we bought a sectional salesperson was very helpful
We enjoyed shopping for living room furniture with B. in Midland. She was great to catch on to what both of us liked, and though we shopped around, we were back within a couple weeks to purchase. Our new pieces are even prettier in our home than they seemed in the showroom. Many thanks!
Great prices great employees! Dallas was awesome and so was Angel....
JR. was great. Great service. No pressure answered all questions. Purchase process was quick and smooth. Would recommend JR to anyone in Midland/ODessa.
Great experience. She was friendly and helpful.
I Loved Everything I Saw. I WILL be furnishing my Apartment from Ashley's👍👍
We were helped by Nathan. He was an awesome guy, gave us pointers on which sofa and table would be best for us (we just moved into an apartment). He let us know about the great deals they were having for the weekend and we were sold. It was a great experience and we got both for such a great steal! Can’t wait for the delivery !
I was looking for a king/Cal King and heard about the king for the price of twin. When we got there we were shown what we asked about no then other options in our range. The sale lasted through Friday and we told them we would let them know.They did contact us once but did not push we had time to make a good choice without pressure. Nice atmosphere Quality for price Help as needed Very interested in my wants and needs. Made me feel happy with my choice.
(Translated by Google) Excellent service!!! (Original) Excelente Servicio!!!
It was really quick and simple to place my order I would recommend using Ashley
The staff was very friendly, helpful when I was ready to buy and let me be alone when I needed to shop alone. Great service all around
Everyone was very helpful while I purchased my couch
Excellant staff. Speedy service. Was gracious to wave off the delivery charges. Would strongly recommend.
Other than a slight delay on my barstools everything went smoothly
I’ve always liked Ashley Homestore, but we just went to purchase a king bed-set and I anticipated the salesperson to try getting us to spend more, but we actually got more within our budget! They took money off and gave us a great deal with percentage off. They didn’t hassle us; they let us breathe while checking on us occasionally while we looked. I’ll continue to go here for my furniture purchases.
Was helped as soon as I walked in & checked on often to see if I needed any help.
Selected a sofa online and went into the store to purchase. Quick and painless and was delivered on time.
In store experience was great and pleasant, The staff were very helpful and friendly. Told them what we were looking for and found us what we wanted. Unfortunately a few weeks/months after we never got our free gift that we were supposed to get from the 4th of july sale. Apparently what we picked was discontinued or at the warehouse and soon the be shipped. And still have not gotten it after 2 years of fully paying off our bed room set.
We are happy with the purchase we made. The salesman was very helpful and we were able to get in an out of the store quickly. Was delivered to our house in about a week. Would definitely purchase another item when needed. No complaints.
The customer service was great but the only problem I had was waiting on my furniture for about a month for it to arrive.
Staff was very sociable. Customer service was great. Will use again in the future for any furniture needs!
Knowledgeable staff and very friendly.
Accommodating and professional. Found what I needed and delivery was quick. I have made 3 big purchases here and I have not been disappointed!
Most comfy couch I've ever found. Great deal, good service.
After moving to Midland, TX my husband and I were in need of a whole new set of furniture ASAP! I was 28 weeks pregnant at the time. We received our furniture in a timely manner. A whole new bedroom, dining room and living room set. We absolutely love our furniture and always get compliments from friends and family.
Great Experience. Was able to find exactly what we wanted and it was within our price range. Delivery was quick and easy. Will continue to purchase from Ashley in the future.
helpfull sales personel, no pressure
I would strongly advise any one not to buy furniture from Ashley's I bought furniture from them in November it took them a month to deliver the furniture then it arrived broken and I'm still missing a table I'm paying for almost 3 months later still have no couch or answers on where my stuff is. There customer service is horrible I still have one more couch for them to fix and if you finance with them you cant return there furniture this place is a huge scam do your self a favor and shop eles where I'm very disappointed
Customer service was great sales reps didnt hound you like other stores...
I was intending to order my bedroom suite online, but for some reason, the website quit working. Boy am I glad it did, I had a wonderful experience with my salesman, Dallas. He not only helped me get online sale price matching, but allowed me to see the set in person. I will be back!
Nice sales folks. Not pushy! Decent quality furniture. Great for the money!
Super good place and better attention I still recommend it 100% and Jesus very good service
We purchased a dining set. We enjoyed the experience at Ashley’s. Christopher was very patient and professional with us.
I give 5 star because I receive a very good customer service
The instore experience was good but when it came to schedule my delivery that is a different story. I waited on hold for over an hour to schedule my delivery which should be handled at the store.
ASHEY DID A VERY SUPERB JOB WITH OUR FUNITURE THE SALES MAN AND THE STAFF WERE VERY FRIENDLY I WOULD HIGHLY RECOMMEND THEM THANK YOUTEAM FOR AN EXCELLENT JOB
Great experience buying a Ashley’s. They provided quick and customized solutions to our needs
The sales was very helpful to puc out new living room furniture. Very accommodating to what we were looking for let us look around and there when we needed his help. Christopher is a great guy and will recommend him to our friends.
The sales man was good(Dallas). But things went south after that. We bought a kitchen table and 4 chairs. On December 1st paid out. It is now January 20 th and we're supposed to get the table and chairs the 25th. Called customer service to cancel and refund but of course they don't offer a refund only store credit. Can't pu the furniture either i live just about a quarter mile from Ashley's Midland. Once you sign the bill of sale you don't have much recourse. You are at their mercy. We are not happy at all and don't plan to shop Ashley's at all.
Worst customer service I have ever experienced in my life, bought a TV stand paid it cash that same day thinking they were gonna just go to the back and bring it for me, took three month for me to get it delivered to my house and when it finally did it had missing pieces, the delivery guys had not left yet told them about it they brought some of the pieces and left went to set the dividers inside the doors, they weren't even the right size call them back said they were gonna come back but never did and it wasn't even assembled well it's got some defects, never buying there again ever!!
We visited the Midland, TX location to look at a coffee table that we saw online- a sales associate ordered it for us in-store and she graciously waived the $100 shipping cost! If you happen to visit this location, ask for Valerie!
The purchase item was amazing quality with unbelievable rate, Jesus was the salesman and he was very friendly and fast
Went with my mother to the Ashley's Midland, TX location as she was looking for living room furniture of a very specific type. We had already been to several other furniture stores of which did not meet her expectations. When we arrived at Ashley's we were immediately greeted and offered bottled water. We were very excited to be able to find more than enough options of the types of furniture she was looking for and of excellent quality. The sales representative Beatriz was very patient, kind, and courteous in helping my mother with her selection. I was also able to purchase a mattress during the same moment of which she made very easy to do along with in house financing and dual delivery options. Very pleased with our purchases and experience. Will definitely recommend and return in the future!
Had a great experience here! Staff helped us find the perfect furniture for our home and were very professional!
Ashley Home Store had plenty of furniture to select from, sales personnel were friendly and helpful. Ready to help and answer any questions. Had a good shopping experience.
Great products! Great service!
It was very warm and welcoming, over all a great experience.
It was super fast and Martha was great. I would definitely recommend shopping Ashley’s for all your furniture needs.
It was a fast and easy experience Martha was very nice. I definitely reccomend Ashley’s furniture!
My son purchased a bed frame and they said it would be in a week for delivery - waited for almost two months before it was shipped - prior to that we were the ones who had to call in regards to the status of our order and of course the people told us they would call us back and never did. We actually got billed before we had received our shipment. I won&'t ever shop there again and I&'ll make sure to post this on social media so people won&'t have to go through this Horrible customer service
Exelente
Quick service, Friendly people ready to help you find what you are looking for!
I went in looking for a specific couch and this location didn’t have it, but Nathan was so helpful and helped me find something I loved even more. They have a bunch of great options for any room and a bunch of different styles. Not to mention they have great prices. Similar couches at other competitors we’re almost double in price. I’d definitely come back and shop with Ashley’s again.
Purchase a bedroom suite and coffee table nearly two months ago. I've been lied to and kept out of the loop on when my pieces were going to be delivered. Twice now they've come to deliver pieces and been missing a dresser. Meanwhile on the phone I've been told that it's going to be delivered. Now have to wait another week just to set up delivery on a later date. Horrible customer service with no responsibility or consequences for them to mess up. Do not shop here. I never will again.
Muy atentos luego luego nos atendieron, me gustaron las especiales,la conversación con los vendedoresJorge y Matha ,estoy muy contenta muchas gracias
Ashley’s in Midland is THE BOMB !! They helped me get ready for my new apartment. Financing through Ashley’s is easier then most places. Katerina helped me special order most of the pieces I ordered. Looking forward to purchasing more :)!
Great job at Ashley Home store! Friendly sales team and beautiful furniture! This is the place to shop!
Great experience . Sales people were nice and it’s really nice that they aren’t so pushy . Will be returning pretty quick .
I knew what I wanted and got out quick
I love Ashley furniture the employees there are very kind, knowledgeable and respectful . They offered assistance and then left me alone until I needed it which I truly value .I’m one of those that don’t like to be followed around and hovered over. I found the item I was interested in I located the first person who spoke to me and she help me complete the Purchase. I definitely will be a repeat customer ...their selection is amazing and the customer service is five star.
We were promptly escorted to the desired furniture we were seeking. Salesperson was knowledgeable of the product minimizing the time we had to spend.
Jesus was a great. He worked with us until we found what we were looking for. The delivery men were very sweet and helpful making the furniture work in the living room. We were so pleased we ordered another piece of furniture. Thank you for making it a pleasant experience.
Friendly service
Very friendly and helpful staff. Answered all of our questions and took the time to spend with us without interruption.
Very professional, helpful and friendly. Totally enjoyed the experience.
FAST SERVICE GREAT PEOPLE!
Great and friendly service!!!
Everything was as promised. Made a great deal and they followed through with it. Will use again.
I took advantage of the New Year's Day door buster sales this year and bought a bedroom suit. The people in the store were helpful and very efficient. I was able to view the suit in the store and it was exactly as advertised. Very easy and pleasurable shopping experience.
We had a great experience. They helped us as soon as we walked in. They did not push us into buying furniture we did not want and our sales man was sweet and very helpful.
Poor customer service, manager did not honor doorbuster, do not answer phone.
Teresa the best ask for her
Friendly service by salesperson, Dallas. Everyone was very nice and the delivery was much sooner than expected. We would do business with Ashley HomeStore again.
In store customer service was great and the staff was very friendly and helpful. Service technicians did an awesome job of setting my furniture up. Would highly recommend!!
Bought our Sofia Vergara bedroom set and we absolutely LOVE IT 😍 The employees are very friendly and nice 😊
(Translated by Google) I am very happy with the service provided by Ashley and if I recommend to my family and friends thank you very much (Original) Estoy muy contenta con el servicio que brindaashley y si recomiendo a mí familia y amigos muchas gracias
We had a great experience! The staff was super helpful and patient with us because we took FOREVER to decide what we wanted. Love this place and will definitely go back!!!
Horrible experience. Ordered my furniture 2 month ago. Part of the order was delivered and had to wait for another month to get the rest of my order. Table was damaged upon delivery. Spoke to a manger and now waiting on replacement drawer. unprofessional customer service, unprofessional supervisor, long wait to deliver damaged furniture and longer wait for replacement. This place is a joke and will never buy or recommend this place to anyone.
Easy shopping experience and great furniture!
Great store. Furniture for all budgets. Salesperson was knowledgeable and very helpful as well as patient. Ask for Katrena.
Everything was good sales person treat it me like family
Loved my new table. Perfect for hosting parties
I have to say Valerie Walle my sales lady was so nice and INFORMED. Explaining how they can adjust my couch recliner when they deliver because of my bad knees. And that it could take 2-6 weeks for delivery. I felt really good about my purchase and Valerie made it even nicer. Thank you definitely will shop there and tell friends and family about my great experience. Ty again Rebecca Ortiz
Good experience everyone was welcoming and Nathan was very helpful and patience, would recommend!
Took 2 month to deliver half of my order. Have to wait for another month to get the rest of my order. A table was damaged upon delivery, talked to customers service which was very rude and unprofessional, she didn&'t offer any help. Spoke to a manger and he ordered a new drawer to replace the damaged one that was delivered. I have to wait for a month the assemble and install the drawer on my new table . Horrible experience over all. Unprofessional customer rep and supervisor. Will never buy or recommend to others
Jesus was willing to stay late and make sure all our questions were answered.
I ordered a new bedframe that was on clearance for 800 dollars at the start of the month. Was told by JR, the sales rep that sold me the bedframe, it would be delivered in a couple of weeks. A couple of weeks went by (Today) I called to ask about the order and was told their warehouse wouldn't receive the frame until the 30th. And it would be even longer for the delivery. I told them I wanted to cancel the order from the customer service phone line, due to it not being delivered in the time frame the sales rep told me. I was forwarded over to the manager of the customer service line and the woman began yelling 'LISTEN TO ME, YOU SIGNED A CONTRACT, IT CANNOT BE RETURNED.' when I asked for my money back since they didn't even know when it would come next month. Any time I tried to discuss this I was just told 'contract contract contract.' I am now fighting this purchase with my credit card company due to the level of unprofessionalism I have experienced. I will not be buying from them in the future.
My initial visit was to Ashley's in Midland Tx ,I was greeted at the door and I told the man I was going to look around it wasn't long I was done with my purchase ,less than an hour .Then I decided I wanted the recliner also made a call and and got every thing done over phone all quick and nice.
The product line is wonderful. They had exactly what i was looking for. The staff was wonderful. I would recommend to others looking for beautiful pieces or sets.
Was waiting for a mattress to be picked up on monday, and they did confirme to me that it will be ready, but when i went there, they said its going to be ready on Friday !? , If they could only inform me in the first or second time..or send me a message without wasting my time, their price are good and staff are very friendly.
Staff was very friendly, answered all our questions. Allowed us time to make our own selection was not pushy. Our experience with this store was very good.
Ashley has been my favorite furniture store in Midland. I have got incredible discounts compared to all other stores in Midland for the same items like tempurpedic mattresses, floor samples and even new items.
They were all very helpful. Will be back for some more Purchases in the future. Thank you to the sales lady who help me out.
I was surprised by the humane treatment and excellent customer service that I received from LEE . On the other hand, I am very grateful for all the purchase options he offer me and, above all, the great sales and credit solutions that Ashley Furniture offers. I want to thank Lee for his help and patience.
i like the fact that they let you shop in peace no hovering over you. we were treated very well at the store and the salesperson was very helpful and patient. when the delivery guys showed up they were quite professional and set up our furniture and answered all questions
Very pleasant shopping experience. Saleswoman was helpful and patient. Highly recommended.
They have a huge selection to choose from.
My husband and I went in hoping to at least buy a bed frame and were able to get much more. Dallas helped us pick out something we could afford and was very nice and friendly. We look forward to going back and buy more furniture for our home Beautiful selections!
DO NOT BUY HERE. Their goal apparently is to rip people off. First of all I had ordered my furniture in Aug didnt get it till November. The mirror from the dresser was scratched so i did not accept it, they came back a month later with the same one. I rejected again and finally brought a different one a month after that. I also rejected the first dresser i recieved beacuse the back panel was broken. Anyways, this was in 2018. Fast forward to Dec 2019 Im here vacuuming behind one of the dressers i got. And I guess the sticker has become loose from time and I find a hole underneath it. What kind of a piece of sh*t company is this?!Hiding damage from customers as if their prices were cheap. Please please do not buy here! And if you do make sure to inspect all of your furniture Thoroughly!! Do not accept it! 😡😡😡
Very good service!
(Translated by Google) I bought some furniture for my house in Ashley and the staff that attended to me was very. Kind and professional thank you very much. (Original) Compre parte de muebles para mi casa en Ashley y el personal que me atendió fue muy. amables y profesional muchas gracias.
We had a great experience buying a sofa sleeper at Ashley, we arrived only 10 minutes before the store close and the sales person was super nice, very patient and also gave a little toy to my baby that was getting bored! :)
Our salesman Leonardo was extremely helpful and not at all pushy. They let us take our time to decide without pressuring us. We've been searching for a dining table that we both loved for years and we very excited to have found it! Ended up buying a new King mattress too lol!
we we're looking for a bed, and the sales person helped find the right bed that fit us and our needs.
Very good customer service
The gentleman offered me many options to facilitate the transaction.
Great delivery service. We are currently waiting on a service technician due to the back of sofa being bowed out.
Absolutely loved the couch we got and the service was great and we got an awesome deal!
very good service and products
Had a great experience! Love our furniture & the deals we received when purchasing!
Love the living room set I got with the recliner! Got a great deal and it wasn’t too expensive.
After two months of waiting for my sons bedroom set to be delivered (ordered at the very beginning of September), they show up without all of the pieces we ordered and the bookcase on his bed frame has a big crack in it. 😡 plus the delivery guys left a bunch of trash in our driveway. So done with Ashley Furniture. Keep in mind that they told us it was in stock and would be a quick delivery... this has been nothing but a hassle and we will not ever be shopping there again. UPDATE: It is December 1st and I am still waiting on the delivery for the dresser and the replacement headboard. Was supposed to be here mid-November. Do NOT waste your money with Ashley Furniture.
Friendly sales person, quick and efficient home delivery.
(Translated by Google) I was very well attended and my visit was satisfactory I hope to return thanks Tereza Ramirez And Michelle Vázquez for the good treatment and warm welcome they gave me as a new client of ashly home stare (Original) Fui muy bien atendida y mi visita resultó satisfactoria espero regresar gracias Tereza Ramirez Y Michelle Vázquez por el buen trato y la calurosa bienvenida que me dieron como cliente nueva de ashly home stare
Good easy experience.
Very friendly people anytime I've gone in.
(Translated by Google) I loved it, wonderful attention (Original) Me encantó, una atención maravillosa
My parents Daniel and Antonia Deleon had a great experience. Jesus was very helpful. Great Customer Service.
Lucy was extremely helpful and knowledgeable
The sales team was great in helping us to get what we needed thanks Teresa....love the couches
Excellent customer service and work team.
The sales lady Kinzi was extremely helpful! She came on her day off to help us complete the purchase. Also, we never felt any pressure from the sales team to make a quick decision. Overall great experience!
We were just going into look. Because before they didn't have the sofa I wanted. The sales rep Nathan Z. Said I might have something you are looking for. There it was the sectional I've been wanting. Fabric, color, and price. We were so excited. Now for the accent chair. It would be till the end of December before I could get it, but he was able to get us the floor model. Mind you this set just came in. The chair was barely a week old. They didnt have to do that. But they did, they went that extra mile to make sure I got EXACTLY what I wanted. My sectional will be here shortly which is fine. The service from Nathan Z, going above and beyond explaining how to care for our new furniture was AMAZING. We weren't just a sale to him. He took the time to explain every detail. We purchased our bedroom set from Ashley, now our living room, next will be the kitchen table. THANK YOU NATHAN Z FOR finding my sectional and my accent chair I've been dreaming about. We will be back soon to see you! Great service, great products,& GREAT STAFF!
Dallas our sale rep was very attentive and helpful and got us the a great price
It was great experience, fast and employee’s very respectful!!!
Jesus was friendly, easy to work with, and knowledgeable. Great service all around. Thank you for your help!
Kinzi really helped us find the right sofa for our apartment.
We went into Ashley's HomeStore in Midland, Texas. We were greeted by Martha who was very helpful in listening to our needs. She allowed us to look around the store but was always available to answer our questions. In just a matter of a short trip through the store, we found exactly the bedroom suite we were looking to use in our guestroom. We were very pleased with our experience and will definitely return.
very friendly and quick to answer your questions
Worst experience EVER. We have been waiting since July for the correct parts to be delivered so our furniture could be put together. CANNOT get anyone to come out to do it, and also can't get anyone at the office to care. I would NEVER purchase another piece of furniture from Ashley, and I definitely would not recommend anyone else do the same.
I LOVED the time and knowledge our sales guy spent with us. Nathan and the store manager were great.
It's was our first time ever going to Ashley's and we were not disappointed at all. As soon as we walked in we were helped out immediately. Lee from Midland Texas Ashley's store helped us with everything and made the process of everything very pleasant. We only came in to get a sofa and ended up purchasing a sectional sofa, coffee table, and three bedroom sets. Yall have yallselfs a hell of a sells men. We are very happy customers. Thank You Lee.
We came in just to look around and were ask if we needed help then left alone to look when we did have questions Kinzi was very helpful. Had to leave but came back same day and made our choice. Kinzi still had the notes from before and helped us through the process. Was a great experience thanks.
Staff was very patient and helpful with finding the right fit for our home.
I had been shopping for dining//kitchen chairs to match a particular table. After shopping at several places in Odessa, I went to Midland and after several stops I went to Ashley HomeStore. Color and price were the biggest factor in the purchase. Nathan greeted us as we walked in and assisted us to make sure he covered everything that might suit our needs. The purchase was made and we will definitely recommend This store to do business.
We had a very pleasant experience with Beatriz helping us with our sectional sofa purchase.
Our salesman Dallas was a lot of help and made the shopping experience very enjoyable.
5 STAR ⭐️ - Thank you Dallas in the Midland, TX store for helping us with another purchase. Very happy with his knowledge, service and overall willingness to help get us what we wanted!
Everyone was great! It didn’t take very long to get everything done.
Ashley's was great I ask wat I was looking for the salesman walked me around the store and didn't have it so we went to the computer on hand he went and showed me everything they could order and got wat I wanted that was a plus Ashley's made me smile and I bought wat I wanted
Great customer service and easy finding of the right dresser for my home for a great price! If you don't shop Ashley's you're missing out!
Sales rep was super informative and helpful. We went to 7 different furniture store and the couch we purchased is great quality, comfortable as well as super affordable definitely feel we that we got more bang for our buck. We will be Purchasing more furniture in the future from them.
My wife and I had been to a few other furniture stores and just thought about Ashley's but didn't know where it was...it's in a very secluded area here and hides behind another business. We went in and were immediately greeted by Nathan. He promised he wouldn't bother us but would be in close range should we have questions. He did exactly that! We weren't planning on buying anything that day but we found some great prices and Nathan's explanation of how pricing worked along with his non-pushy attitude, made purchasing the thing to do. The process was easy and once we made our decision, our paperwork was completed and we were out within 30 minutes. We couldn't have asked for a better experience!
From the minute we step inside the door...everything we need was shown to us. We purcgase a bedroom set along wirh a reclining chair and comforter set. It was delivered on time and set up. I was able to speak to someone overvthe phobe before rhe delivery guys left. The whole experience was great no stress and perfect. Thank you.
Working in the Oilfield 16 hours a day its hard to go shop for furniture after work so I got online and shopped for what I liked then I called the store they passed me on to Nathan the sales person he took down my item numbers created my invoice he was very helpful and knowledgeable he then passed me on to the young lady that did the whole transaction over the phone and she emaild me my contract to sign and email back with such an ease thank you
Was quick and efficient even while we live on the third floor.
Very nice delivery men. Everything thing looks good. Thank you so much for this experience.
excellent customer service!
Exceptional customer service! Very helpful! Salesman was very informative and super nice. Couldn’t ask for a better experience at the store. Thanks!
Beatriz is the best and the delivery was excellent!Definetly a 5 ⭐️
Great service and that was what i expected people working there know what they are doing and take time to show you around i really recommend you buying furniture from them
tienen mucha variedad de muebles, comparé precios en varias mueblerias y fueron el mejor precio que encontre y sin duda muy amables, serviciales y agradable personal
Great place great help awesome people
Very friendly, great costumer service and great prices
Todo. Muy Amable Personal. Trajeron Mis Sillones En Tan Solo Un Semana No Tuve Mucho Que Esperar. Muy Contenta Gracias Ashley’s Furniture 🤗
Ashely’s is the absolute worst when it comes to customer service. Bought a sofa and recliner on September 21st and was told by the sales lady 2-6 weeks. We are on week number 7 and Ashley’s still can not give me a definitive answer on when my furniture will be here. Every time I try and call the person who sold me the furniture she will not answer. Then you call the store and the lady who answers the phone always says she’s busy or not there. Asked to speak to a manager and he is always “at lunch”. Will never use Ashley’s again and definitely do not recommend them.
If I could I would give no stars. This is my second time ordering from Ashley’s and both times both deliveries have had issues with getting my furniture delivered in a timely manner.
Sad to say that the delivery team has been rude and very uncooperative. We were on the schedule for Saturday. They call us today and since 1 item didn’t get to warehouse until YESTERDAY, they pulled us from the schedule. My mom is on hospice care and asked for a chair. I pray she lives long enough to use the chair we picked out for her 2 weekends ago and still can’t get delivered. Very unprofessional people. We have a very high credit limit, but will be taking our business elsewhere. We even offered to come pick it up and was told no.
Sad to say that the delivery team has been rude and very uncooperative. We were on the schedule for Saturday. They call us today and since 1 item didn’t get to warehouse until YESTERDAY, they pulled us from the schedule. My mom is on hospice care and asked for a chair. I pray she lives long enough to use the chair we picked out for her 2 weekends ago and still can’t get delivered. Very unprofessional people. We have a very high credit limit, but will be taking our business elsewhere. We even offered to come pick it up and was told no.
We got our furniture delivered broken and in bad shape. They told us they would replace it or repair it. They have literally come out 10 times and took pictures but haven&'t fixed it. They give us the run around and have horrible customer service. months later and they still haven&'t fixed. Beware of this midland store they are rude and don&'t know what customer service is. Do not waste your money on broken stuff buy from a good furniture store not Ashley&'s.
We bought our dining table, chairs and buffet from Ashley. It came in and was delivered the next week. Great service, very friendly, professional. We Love it, looks great in our new remodeled dining room.
Knowledgeable, patient, and helpful.
Awesome service with Lee and Susie. Both were very helpful and understanding in what we wanted. Greeted us from the very beginning and stuck with us the entire time. Highly recommend Ashley Furniture in Midland for anyone looking.
Great experience. Staff was professional and very friendly. Highly recommend going there for all furniture needs.
Love all their selection of furniture, no pressure. We found what we wanted, was helped right away, set up payment & delivery. Delivery was quick & easy, thank you guys. We love our new furniture.
Customer service and delivery
(Translated by Google) Terrible customer service !!! They are not interested in customer satisfaction in the least, I have been waiting for 3 months to complete the bedroom that I bought with them, they have come 3 times and 3 times they have been wrong or they have brought incomplete parts, in addition to a broken drawer that I They brought and have never replaced, they tell me that they will mark me to inform me when they come to bring me what is missing and they never mark !!! NOT RECOMMENDING THEM (Original) Pésimo servicio al cliente!!! No les interesa la satisfacción del cliente en lo más mínimo, llevo 3 meses esperando que me completen la recámara que compre con ellos, han venido 3 veces y las 3 veces se han equivocado o han traído partes incompletas, además de un cajón quebrado que me trajeron y nunca han repuesto, me dicen que me van a marcar para informarme cuando vienen a traerme lo que falta y nunca marcan!!! NO LOS RECOMIENDO
We have made many purchases from Ashley Home Store over the last few years for a couple of reason. Great sales team, solid product and quick and clean delivery. I have used them for my home and office and have never been disappointed.
Was very pleased with the service I received when working with Ashley Furniture Store. I have and will continue to recommend them to others. THUMBS UP TO ASHLEY'S
***Update: the manger contacted me to make things "better" but that didn't happen. I have attached pictures of our conversation.***This place has been an absolute nightmare! We bought a bed and the matching dresser set to go with it. We were told it would be in, in two weeks. We didn't get it until almost 4 weeks later. Had almost everything set up and then they realized they brought the wrong bed rails. So two weeks later they bring the "right" bed rails. Nope! They brought the SAME exact bedrails that they did the first time which had already been opened because they were literally the same ones they tried to use with the first set up. Now a week later they come with the correct bed rails and finally put the bed together. First of all they sold us the wrong box spring because the bed is about a foot over the foot board and it is a jump to get on the bed. Now that is all set up and I can look at it, they also sold us the WRONG bed. And of course nobody is answering the phone to talk to them about th. Don't buy from Ashley they have no clue what they are doing. So about two months later and a long fight with customer service we finally get the correct bed, but guess what? We still have the wrong box spring! Even though I repeatedly asked every customer service rep that I talked to if the box spring would work with our new bed. We need a low profile one like I've discussed with them.
We ordered a bed set with them and the first set was damaged when it came in. When we spoke to customer service they told us what day the reorder was to be delivered which is the opposite of scheduling and customer service. Sorry you deliver at the convenience of your customer&'s schedule not yours. The second bed came in damaged as well. The footboard being the damaged part the first time and the headboard the second. They couldn&'t even cobble together an intact bed from two damaged sets. Because &"they don&'t do that&" Obviously either the shipment team is careless or the Lubbock warehouse staff is for the damage to the sets each time. The gentleman who I hired to take my old stuff to the dump told me he&'s heard this more than a few times about them. What is worse is that we can&'t even get our money back as this is a &"special order&". No it&'s not. This is current stock. It&'s only special because Ashley&'s has designed their supply chain so that everything is special order so that customers have no recourse and cannot get their money back. That&'s the scam for their cheap furniture. PS I used to work for the Corpus Christi store a few years back and they didn&'t have these issues. My family will never ever shop with them. I am going to tell everyone I ever met about this experience.
We bought a tv stand this past weekend. The sales associate was very sweet and helpful. We are looking forward to getting our new piece of furniture and will definitely shop at Ashley again.
Always a great place to buy everything your home needs!
Excellent service, sales representative was very nice any very professional. They got the best furniture for your home.
My experience was very pleasant. JT, at the Amarillo store was my salesperson. He was very informative and helpful. He explained everything about the sofa that I purchased. He gave me time to think about my purchase without pressure or hovering over me. He explained the delivery process and assured me that customer service would call me in advance to make delivery arrangements. Again my shopping experience at Ashley Furniture in Amarillo was very pleasant.
We had the best experience! We went in looking for a mattress, and our sales associate was very knowledgeable! After that he made is very easy to pick out a bedroom set. The whole process took only minutes when checking out! I would highly recommend to purchase home furniture and decor from Ashley's!
Always a great experience when I go into this store. Staff are always really helpful and friendly.
Extremely disappointed in this location! My husband and I walked in to look at mattresses and were greeted by a girl named Delileah (spelling might be wrong) she asked what we were looking for and showed us to the back where the mattresses were. The whole time she never once tried to help us or answer any questions we might have. She just stood there with the most hateful look and followed extremely closely to us as we looked at the mattresses. I felt so uncomfortable and we left quickly. To make matters worse she followed us until we walked out the door. She treated us like we were going to pick up furniture and run. I have never seen such rude service. I'm used to working in a industry where mistakes can be made and people might have bad days. But I can't excuse rude and unfriendly behavior. We love Ashley's but we wont be coming to this location again
Ashley Furniture was great. Although there was a problem with the order, they got it corrected immediately. The delivery team was the best I've ever seen. They took considerable care getting our furniture up two flights of stairs, and set it up perfectly.
Outstanding customer service. Informative and helpful in guiding us to set up a new bedroom suite for our boys.
Dallas was an amazing sales associate
First time home buyer didn’t know what to expect but oncw i got to ashleys they treated me so nicely and gave me the best customer service i could have! Def be back!! Tysm!!
Good quality furniture and great customer service.
Had a great experience at this location everyone was friendly and helped me in deciding on what I wanted the manger gave me great deals and I got my delivery service free!
They were amazing ! Fast and easy delivery exactly what I wanted ! They were on time and very professional. Set up was good ! They cleaned up after themselves and did not leave until I was 100% satisfied! Will be buying again here soon !!
I recently made a purchase at ashley furniture... and the staff was very sweet.. they pleased my every need... susie is the one that helped me out and I would recommend her to anyone whose looking for furniture... she knows her stuff...
Salesman was kind and not pushy. We were able to get everything we wanted for the right price
No details
Wonderful staff and sale guys especially Susie Lozano who make everything easy for us
My husband and me received Wonderful attention from Susie Lozano at midland store
My husband John Alaniz and I went shopping for furniture on Sunday and when we went to Ashley's Furniture in Midland not only was the price of the furniture affordable but the sales lady Valerie Walle was amazing! She helped us find the perfect set and was very knowledgeable and sweet. We will definitely go back for our son's bedroom set.
Had a great experience, a little long on delivery but well worth the price and wait
Great store with helpful, knowledgeable staff. I had a particular bed in mind when I went in and the associate knew right where it was, he helped me choose a mattress and protector as well. It was a very easy (and quick) purchase. I would highly recommend the Midland Ashley HomeStore if you are in the market for furniture!
Just wanted to give Kudos to Esteban Henry on what an ***AWSOME*** job and customer service he gave me and my wife we spent about $17,646 at the Midland Tx. Store,he never left our side and stayed late to acvomadate us,Mr. Henry made our purchasing experiance stressful and actually fun.
Great Service! Worked out a deal on interest free with low payments! Definitely will return for future purchases.
great assortment of furniture, colors and styles
My experience with Ashley HomeStore was a positive one, it was quick and easy. My bedroom furniture was a great price. However, if you try calling the store, it takes forever for someone to answer the phone. When I did call the representative was not very friendly, answered and hung up quick. So going inside the store or online is much quicker and friendlier.
I walked in and was immediately greeted by Suzie. she was very nice and knowledgeable about the furniture, but did not pressure me too much. she also offered me a bottle of water. She is a good sales woman.
I was trying to order a night stand from Ashley online and the order was not going through. I called the store and they were able to place the order in seconds. Everyone I talked to was super helpful. The customer service was great.
The service was good when I went to get a sofa and loveseat.. but when I had questions after, I would text and was promised a call back but didn't get it. Eventually the delivery office called to let me know when delivery will be. Other than that, it was alright. It was a good chunk of money for me so hoping they last a long time!
The salesman that I had was very helpful, he helped me and my daughter find a good deal with what we were looking for. I will definitely be coming back
Great service from the staff. Found what I needed with the help of the sales rep who did all he could te help me through the process of buying my furniture. Thabk you!
Very friendly and helpful staff. Great prices also!
Got my dream bedroom set! can’t wait to receive it all!
Do not buy any furniture from here. It is a headache and when they bring the product it is damaged and takes forever for them to fix it. Each item that we have bought has been damaged. Bedroom set and placed broken drawers in the sleigh bed. Noticed a nick in the dresser. Lost boards to put up the mirror, had to order that . Got two end tables nick on that and then just recently ordered kitchen table and foot stool and no response when ive asked when will it be delivered. Please just save your time and energy now. Ive never wrote a review but AShley furniture sucks and i will not buy anything else from them
I will never ever use Ashley furniture, very poor service, and they tricked me on my items they told me the 1 Quantity means a pair now they only said everything is single and so I have one rail for my bed so the other side doesn't have one and can't put up my bed , and I bought a matters and now there saying the box spring is separate, suppose to have 2 lamps and they only sent one of everything,they altered my receipt saying I signed it , there crooks I have a mindset in going in that store and shooting these people and just making them an example how wrong that is, but it's not my karma to do but this is one reason people wanna blow someone's head off
Excellent service and delivery!!!
My husband and I came in for some new couches and we love them! I didn’t have one problem from the time I stepped into the store till the delivery was made. I’ve ordered furniture from other places and it was never this easy. The customer service we got from the people at the store was awesome. We got our space to be able to look but they always checked up made sure that we weren’t forgotten about. My husband and I are young so most sales people don’t take us seriously and don’t even bother to help us but that wasn’t the case at Ashley’s Homestore. We got tons of help. We bought our couches and got them a little less than two weeks later. We got our delivery date quick and got a call an hour before delivery so that was also great. Set up was quick and the delivery people we super nice. I will definitely be returning soon.
Martha was very helpful and attentive we came out extremely satisfied, we recommend Ashley Furniture
Super nice furniture and staff. Excellent service . Will go again
Great service and great deals!
I was helped by Eric Nobles sales associate. He was very knowledgable and I was able to get what I wanted at a very good price. I would recommend this place to all my friends
They had great customer service. The staff was very helpful and friendly.
Staff was very kind, friendly and fast!
we purchased a sectional and had to have the pieces reconfigured which took a little over a week but when it arrived and was assembled it is so beautiful. the service in the store was excellant!
Larry and MD at the Wichita Falls store were great to work with. Larry listened to my worries concerning pets and pointed me to a fabric that looks and feels great; I'm sure it'll hold-up nicely. MD was able to work with me to get numbers that are well within my budget and the financing terms are unbeatable. I feel welcomed back to Wichita Falls. Thanks y'all
Beatrice in midland was wonderful to work with! She helped me out tremendously and helped make all my future orders incredibly easy. Will definitely be doing all our future business with her
We have used Ashley Home store for all our furniture in the past two years. We a have had a great experience from the kind sales people to the delivery guys. The furniture is top quality. Delivery may take a little time to get your furniture but it is always worth the wait. Thank you for the time you spent with us while we made our choices. I will recommend this store in Midland and the one in Lubbock to all my friends and family!.
We had such a great experience!! We will be going back to this store!
Nice places to buy all you furniture and thank you to Martha Cortez for her help!
The sales representative was very helpful.. she answered all my questions showed me variety of exactly what I was looking for but she saved the best for last and I couldn't resist.... She got me approved with no interest for 24 months.... Will definitely be going back and doing business with Ashley's furniture!!!!
Everything was good People very nice and helpful Loved it!!!
Everyone in store was very helpful and very inviting. I was asked what I was looking for and after I showed them, we had a friendly conversation. Once I purchased my furniture I hit the gong and everyone sort of cheered which was very heart warming. I recommend this furniture store!
UPDATE: I was rather disappointed when I went back to purchase another dresser that we have really enjoyed for our son. We wanted another one for our other son. I received a coupon in the mail from our previous purchases (multiple) that I had planned on using. Let me start by saying that the price online is almost half the price of the floor prices in store which makes no sense to me. If you order online, you have to pay $99 delivery fee but if you go in store and order it, it’s free. They will “honor” the online price. Good, great, they should but since they did that, they wouldn’t allow me to use my coupon. They said I could either pay the $500 and use the coupon or let them honor the online price. Makes absolutely no sense! What’s the point in sending out coupons? No incentive to your customers what so ever if you don’t allow them to use it. Very disappointed! Ashely furniture has been great with multiple purchases over the last couple of months. We were able to go in store and order what we wanted and then have it set up for free home delivery. We received a phone call a couple days prior to delivery to establish date and a day before delivery to inform us of what delivery number we would be for the next day. The delivery guy called 45 minutes prior to arrival to verify that someone would be home. Upon arrival, our furniture was brought into our home exactly where we wanted it and if anything needed to be assembled, they did that too.
Horrible ! Never again ! And don’t comment on here to contact customer service ! CS is a joke! I called so many times and was on hold so long. And I called many days in a row. Never could reach anyone for help. But the sales people sure did answer and forward me to be put on hold. Ha. Once you buy you will NOT be able to reach these crooks. They lied about my delivery date. And didn’t include the plug for the reclining couches! Manager in midland wouldn’t look me in the face like a man when I was asking questions. Again they lost my business. And I have like over 10k in credit that will never be used. Should of went to Bob Mills or lazy boy. Or any where but here. Ashley’s only cares BEFORE THE DEAL. After GOOD LUCK.
wonderful service all the way around once again. Thank you
Found what we were looking for. Great support from sales rep so we went back and bought more furniture at a later time.
Friendly staff! I was in and out quickly. They helped me stay within my price range and still find some a piece that was perfect for what we needed.
The delivery of both chairs we ordered was done on time, buy courteous professionals and to our satisfaction.
Super easy shopping experience. Efficient delivery. Excellent quality furniture.
Awesome Salesperson , store and Furniture! Go see Martha Cortez!
We buy our furniture here because the products are awesome. The salesman Jesus we met was very polite, nice ,and helpful. We would highly recommend everyone buy their furniture here. We will be going back for any of our future purchases. Thanks Jesus and Ashley's.
Excellent customer service. The salesman was very down to earth and helped us get what we needed.
Atención muy agradable en mi idioma precios accesibles promociones espectaculares y sobre todo servicio de calidad
Excellent
I think 1 Star is all this location/company deserves. They do have a wide selection of nice pieces for your home at a reasonable price so there is my first gold star. The other stars are missing because I feel like some of the workers are pushy. I get it, they want their bonus or commission, however it dulls the experience and desire to shop there. We were informed our furniture (1 piece) would be back ordered which was our coffee storage table. Upon delivery, about 3.5 weeks later when we received our furniture we ordered, they sent and set up the wrong chair. I informed the delivery men that this was wrong so they took it back. They forgot to bring one of the stools to the kitchen table and no coffee storage table. I was told they rest would be dropped off two Fridays later. I heard nothing. Fast forward, it&'s been 7 weeks since we placed the order and the storage coffee table is still backordered and the chair and stool are hopefully coming on Tuesday this coming week. I will not give this company any business. There customer service is lacking.
Fast delivery & Great Customer Service! 5 stars
It was a great experience, great service well explained and was really nice guy. Thank you Ashley Furniture store we will be back.
Went in and had a fast easy non pushy experience ! Now I have a great bed coming my way ! Great experience five stars
Nice selection, although seems very strange that each sales associate does not have a tape measure at their disposal.
Teresa was very patient and helpful with my decision.
Big well organized please, huge selection of furniture, Friendly staff. Best place in town!.
Everything was great got excellent assistance and got what i was looking for, now waiting for arrival.
It is the third time that Ashley home store is wrong with my order and it brings me incomplete !!!, they are not interested in customer satisfaction and worst of all it takes weeks to bring things to you, the first time they brought me the wrong bedroom , the second time in parts and with a broken drawer !, so this third time they were supposed to bring me what was missing from the bedroom and the base, it would also bring me the broken drawer and it wasn't like that !!! now I lack the base and the drawer !!! What am I supposed to do without the base? buy only one because you are not responsible? I never buy with you again! never!
Great Experience! Very helpful answering our question and martha even offered her cell number so we would know the exact date that our furniture would be arriving .
We were there for 3hrs because we couldn’t make our minds up, Manual was the most patient salesman I have ever dealt with. I highly recommend using him and Ashely furniture. Great experience!!!!
I have had the WORST experience with Ashleys. I will NEVER buy from them again! My furniture was delivered and was perfect but the whole process was a disaster overall and wasn’t worth it!
Great customer service and on time delivery!
furniture didn't arrive on time
Everyone was nice and helpful! Found what I was looking for.
(Translated by Google) My visit was very satisfactory, the person who attended me was very kind and I was very satisfied with my purchase (Original) Mi visita fue muy satisfactoria la persona que me atendió fue muy amable y quedé muy satisfecha con mi compra
knowledgeable staff and great customer service
Had the worst experience and never had so many problems trying to get furniture with Ashley’s! Will never buy here again!
Excellent service! The store was very patient with me and helped me find the right sets of furniture for my home!
The Katrina, our sales person was vey helpful and great to work with. The delivery was quick, and the delivery team was great they came in setup Our bed, cleaned up, asked if all was all right and showed how to use the remote . We are very satisfied.
Good experience, really recommend.
Ashley Furniture very nice, let us look around without stalking us. Kinzi was very nice and helpful. The only thing is they will not let us pick up our purchase there, it has to be delivered for a hundred dollars more.
Poor customer service, false promises. This happen in Lubbock and in Midland. I wanted to give them a second chance but we received the same poor quality service in Midland. I will take my money somewhere else.
Great experience! The gentlemen were very polite and very careful with the furniture being delivered. I would recommend this place to anyone looking to buy furniture! Thank You!
Our office furniture was in perfect condition. They made sure to unload every piece for us and set them wherever we wanted them to go, even up the stairs. So thankful for Ashley’s Furniture. Definitely will be buying again. Highly recommend!
Very Friendly sales agent Kinzi willing to work with me and get me a great deal! As soon as I walked in the door I picked out the very 1st bedroom set I saw, it was perfect. I can't wait to receive my furniture!!!
THIS IS DIRECTED TO THE ASHLEY STORE IN MIDLAND, TEXAS AND THE PERSON THAT WAITED ON US, VALERIE, WHO I CALLED 4 TIMES BEFORE I WROTE THIS POST BECAUSE SHE WAS OF NO HELP AND TOLD ME SHE WOULD CALL ME BACK AND I AM STILL WAITING. THE NEW REVIEW WILL BE AT THE BOTTOM OF THIS. I AM NOW WRITING ANOTHER FOR THE MAIN STORE IN LUBBOCK. I spent $1300 in the Midland store on mattress and box springs, frame, mattress protector (this is the problem) $250. It was supposed to be in the store, Valerie, the girl that helped us said that it was out of stock at the store would be shipped to me as soon as they came in. She told us that this mattress can be get too warm in the night and the mattress protector was for that as well as protection. I have had my mattress & box springs since last week. We purchased all of this on August 8. I have called Valerie 4 times and now she will not answer the phone. She told me she would call me back. I'm still waiting and no one at the store will answer either. Not a happy camper. I would think the protectors would have been back in stock sometime since August 8 and they were. It angers me that the store will not answer and I do not live in Midland. 1 star for now and if I do not get the $250 mattress protector, they do not know what kind of a stink a West Texas country girl can hand out. I want my damn $250 mattress protector. And if someone can tell Valerie to stop telling me that she is going to call me to do it. It's strange that if they get a good review, they post under it and if it's bad, most of the time they do not write anything hoping that you will just skip over it. NEW REVIEW, BUT NOT FOR MIDLAND STORE. ***** Almost as soon as I posted the above, I got a call from the Head Man at the main store in Lubbock. He told me he was very sorry and that is not the way he wants Ashley stores to conduct business. He told me that he had looked at my order and since they out at the time of the $250 mattress protector, it should have been a priority at that store to ship it to me as soon as they came in and he apologized for that. They delivered it from Lubbock at 8:00 this morning. I wish I could remember his name and the young lady that called last night for verification. They get *****. I am very appreciative of them, but the next time I buy furniture, it will be in Lubbock. Thank both of you very much!!
I bought furniture in May. And was supposed to receive a tv. And we’re her in September and no tv. Keep getting the run around. And their customer service sucks. They take forever to answer u. Overall I wouldn’t buy from them again !
Very helpful sales man, Jesus knowledgeable and friendly!
The furniture arrived in great condition and delivery went very smooth. My compliments to the delivery men. Final chair of my initial order arrived today in great condition. Delivery folks were very polite and careful. Great service to date.
Great service thank you Susie
Love the furniture. Delivery was fast
(Translated by Google) Very good experience to find what you are looking for and they approve you very quickly. Michael, very good seller and very kind. (Original) Muy buena experiencia para encontrar lo que buscas y te aprueban muy rapido Michael muy buen vendedor y muy amable .
Great experience, our salesman JT was very helpful and answered all of our questions. He was not pushy and was very nice!!
Workers are very helpful ,
Great experience loved the furniture and the prices
I received my console loveseat on time. I would recommend buying from Ashley's furniture. The loveseat looks great in my den.
Delivery was quick. The delivery guys were fast and efficient.
Love my couches !
Junior was very helpful in assisting us in finding the perfect table.
One of the sales personnel Jesus walked me all over the store showing me what he thought I would like. He was very helpful. Very friendly and knowledgeable. He was willing to work with me in order to get me the best deal. The manager called the district manager and got an approval for some extras with my purchase. All in all it was a good experience. Thumbs up!!!
I laughed, met great people, they all made me feel at home, the place was clean, in order, and customer service was excellent
great customer service, easy financing
Excellent Service
best selection around town, knowledgeable, friendly, not pushy sales people. convenient location and pricing is fair, with delivery, not much more to ask for.
We were greeted as soon as we walked in and our salesman was awesome! He helped my mom and dad find exactly what they were looking for. We will be back.
Excellent customer service
Love their Labor Day doorbuster sales!
Great door buster sales nice people
Good products, non-invasive salespeople, reasonable delivery time. Will continue to shop here.
Friendly and very helpful staff! We will be back to buy more furniture in the future!
Cheap, expensive furniture. Poor customer service. I came in nobody greeted me and i walked the whole room??? 😐
Excellent team to purchase from. The delivery team was neat and professional. Quick install and out the door in a timely fashion
Employees were great and helpful, lots of beautiful furniture to choose from, whent in for couches left with couches bed set and dinning table... Two weeks later we got couches dinning table but the wrong king size mattress with a queen frame never received the free TV they promised 3 week had gone by didn't receive the right bed and this was after we had already sold our bed...
I'm so disappointed with the table I got from Ashley's upon delivery it got a 14 inch scratch on side where shelving is I got this table in January..right then they ordered replacement part for me.. asked me to contact Customer service upon delivery of replacement. I did just that and they didnt show up for not 1 but 2 different appointments! I didnt move into my new home until May and already this table has chipped, scratched and is literally falling apart! Beautiful table but very poor quality! I just got in contact with customer service AGAIN! So maybe this time they will show up to maintenance appointment and can somewhat try to fix the damages.
Katrina the sales person was helpful and patient as I made my decision. The product was available from the Ashley regional warehouse, was delivered and set up 3 days later. No hiccups!! Thanks again Ashley!
Great place I found everything I was looking for the staff was very friendly
It took three whole months to finally get the sectional that I "paid for in full". More than two weeks later I still have not received the matching ottoman. I was told that it would take 2-6 weeks. I would advise against ordering anything you may need by a certain time. I guess once you pay for the merchandise you are on your own because they do not correspond with you. Very disappointing....
Hands down the best experience I've had in a furniture store. Very friendly and they knew exactly what I was looking for. Got my stuff 4 days later, the couches are very comfortable and the table is a perfect fit. Highly recommend.
Excellent service bought couches and tables for the living room and was not disappointed as they stayed true to their word as I've been remodeling our home and the told me they would hold the furniture till I was ready upon delivery the gentlemen were in and out and very respectful I would recommend Ashley's to anyone looking for furniture.
They were so prepared. I went in expecting to spend 2 hours there. I explained what I was looking for and they let me to just that. I walked out extremely happy with EXACTLY what I wanted. Very friendly, and so patient with my kids being hyper. Hands down the best customer service I've ever experienced in a furniture store.
Delivery drivers had the bed and chest put up in my daughter room so fast I was impressed. Very efficient and professional.
Sales associate was very nice and helpful. We had come from another furniture store after they were going to charge a few hundred dollars to deliver. After we told the sales associate, she offered free delivery and showed us the kids furniture. Everything went quickly and we left happy.
I was greeted immediately by a knowledgeable salesman who showed me exactly what I was looking for. The process of ordering my chair was easy & efficient. This is the place I will return to first for other furniture needs. I have shared with others my pleasure in this transaction.
All my furniture is from here. 10/10 recommended
Excelente servicio
I was extremely satisfied with my purchase and I received my sectional way earlier than expected.
Good service. Good quality furniture but also doing a 5 star review for the a $75 gift card.
Ashley HomeStore in Lubbock, Texas. Your outstanding service and beautiful furniture will definitely have us coming back. We found exactly what we needed without feeling pressured or hounded. And our salesperson, Nico (sorry if I spelled it wrong) was amazing in getting us what we needed!
Everyone in the store was very friendly, customer service was amazing. Dallas the sales associate helped us find exactly what we where looking for I can’t wait for my couches to be delivered.
Martha made our visit easy and stress free.
Horrible service!!! We received an ad in the mail showing us our available balance (with their store creditcard) and their upcoming doorbuster sales. We showed up to get a TV and after standing in THREE lines, we learn that we had to pay cash instead of putting it on our store credit card. Then we were informed that we couldn't pick up the TV, but instead, we had to have it delivered and pay the delivery charge. NONE of that was stated in their ad. We were told it would be 2 weeks before they could have it delivered. It has now been 2 MONTHS and I still do not have the TV. When I call, it takes over 15 minutes before anyone even picks up the phone to say hello. Now they are saying the TV will be coming from Best Buy, but they have no idea when I can expect to receive it. They had no problem taking my money, yet they have a major problem with providing information. I will never do business with this terrible excuse of a store again!!!!!!
Very helpful and attentive service! They helped us find exactly what we needed and for a great price. Everything looks like quality pieces and we couldn't be happier!
Very friendly and helpful and was in and out fast!
Price-matched online offer which was $100 less than in store price. Great customer service in store.
Dallas was very helpful and very good with explaining everything. Really happy that I went to Ashley's and will continue to be my place for furniture
Everyone was very helpful and very nice. Store has a wide variety to choose from. I had a very enjoyable shopping experience.
Awesome customer service. Furniture is made very well, we have moved our bedroom set 3x and it it still like new.
The sales team was patient and knowledgeable! Was absolutely a wonder experience! Thanks!
Great People! Very polite and they took the time to really help us and make sure we got exactly what we wanted.
Dallas is The Man, Thanks for your Time and Efforts
The associate that helped us was most excellent and made the experience a breeze. She did her job well too because all we wanted was a couch and we left with a full living room package that was better than what we found online.
I was qualified in Less than 30 min Great customer service
The staff was curtious and helpful. When my sofa was delivered the two deliverers were polite and paid attention and didn't damage getting it in. They put the sofa together over quickly and took care of the business for the delivery just as quickly. I appreciate Ashley HomeStore a lot.
The salesman was very helpful and the delivery team that delivered my sectional even moved my old sofa out of the house for me! Very professional and helpful!
The sales person is so patiently in helping us finding mattress and bed set we want. She is very knowledgeable and customer oriented.
My furniture is beautiful and the delivery guys were great. Best experience.
Great customer service and very friendly!
My daughter in-law found the dining room chairs she wanted on line. I called the store to see if they were in stock. The receptionist and sales staff were super helpful. They placed the order, arranged delivery, and gave me a good price all in the matter of minutes!
I changed my review from a 5 star to a one. I would leave a ZERO star if available. Right after my purchase, they offered a $75 gift card to Ashley's if I would leave a five star review. I did, but did not use the gift card as it went south shortly after the sale. I sent the gift card back and have since tried to contact the supposedly customer service agent that made the offer and I am now being ignored. I would not recommend buying anything from Ashley's. They promise things before the sale they can't deliver on and only send a partial order and then claim they can't find the rest of the order. Still haven't received all of my 15k order. What a mistake I made doing business with this place. Buyer Beware!!!!!!!!
I love my kitchen table. It looks better then I thought delivery was very professional. I felt like the guys delivering and installing my furniture really cared about the finished product and treated me and my home with the up most professionalism. Thank you. Will be buying from here again
i enjoyed the experience. My Salesperson, Kinzi; was very friendly and was able to answer all of my questions. i love the furniture that i picked out and was glad i could mix and match to get what i wanted. Thanks Ashley Furniture!!!
Jesus was great to work with. Going above and beyond and even helped push our baby stroller while we browsed! The transaction went smooth even though I changed my mind a few times. Will buy from again!
Great selection and they matched online prices. I’ve loved their furniture for years.
I had the pleasure of working with Salesman Johnny and ordered a new couch set. I can't wait until it comes in!!!
(Translated by Google) Finally they delivered the Furniture after two months waiting and receiving vague answers, the furniture with poor quality lights do not work and aesthetic details. I DO NOT RECOMMEND THEM. IRRESPONSIBLE is the correct word for this corporation, they called me directly and promised to deliver on Saturday, August 10 after having 1 month waiting because they never dispatched, on Friday 15 they will call me again to deliver on August 17 and nothing, it's a fault of total respect. I DO NOT RECOMMEND THEM, READ THE NEGATIVE COMMENTS THOSE WITHOUT THE TRUE EVERYONE WE ALL GO THROUGH THE SAME. Much Irresponsibility, from the store I bought a piece of furniture for TV a month ago (July) and a half which from the purchase they had to deliver to me in 3 weeks I arrive at 5 weeks and apart from parts they did not deliver it to me completely the other part I must wait 3 weeks safer from here to December I have my entire furniture. I DO NOT RECOMMEND THIS STORE. IRRESPONSIBLE is the correct word for this corporation, they called me directly and promised to deliver on Saturday, August 10 after having 1 month waiting because they never dispatched, on Friday 15 they will call me again to deliver on August 17 and nothing, it's a fault of total respect I DON'T RECOMMEND THEM, READ THE NEGATIVE COMMENTS THOSE WITHOUT THE TRUE EVERYTHING. Much Irresponsibility, from the store I bought a piece of furniture for TV a month ago (July) and a half which from the purchase they had to deliver to me in 3 weeks I arrived at 5 weeks and apart from parts they did not deliver it to me completely the other part I must wait 3 weeks safer from here to December I have my entire furniture. I DO NOT RECOMMEND THIS STORE. (Original) Al fin entregaron el Mueble después de dos meses esperando y recibiendo respuestas vagas, el mueble con mala calidad las luces no funcionan y detalles de estética. NO LOS RECOMIENDO. IRRESPONSABLE es la palabra correcta para esta corporación, me llamaron directamente y me prometieron entregar el sábado 10 de Agosto después de tener 1 mes esperando pues nunca despacharon, el viernes 15 me vuelven a llamara para entregar el 17 de agosto y nada , es una falta de respeto total . NO LOS RECOMÍENDO, LEAN LOS COMENTARIOS NEGATIVOS ESOS SIN LOS VERDADEROS TODOS PASAMOS POR LO MISMO. Mucha Irresponsabilidad, de parte de la tienda compré un mueble para Tv hace un mes (Julio) y medio el cual desde la compra debían entregarme en 3 semanas llego a la 5 semana y aparte por partes no me lo entregaron completo la otra parte debo esperar 3 semanas más seguro de aquí a Diciembre tengo mi mueble entero. NO RECOMIENDO ESTA TIENDA. IRRESPONSIBLE is the correct word for this corporation, they called me directly and promised to deliver on Saturday, August 10 after having 1 month waiting because they never dispatched, on Friday 15 they will call me again to deliver on August 17 and nothing, it's a fault of total respect. I DON'T RECOMMEND THEM, READ THE NEGATIVE COMMENTS THOSE WITHOUT THE TRUE EVERYTHING. Much Irresponsibility, from the store I bought a piece of furniture for TV a month ago (July) and a half which from the purchase they had to deliver to me in 3 weeks I arrive at 5 weeks and apart from parts they did not deliver it to me completely the other part I must wait 3 weeks safer from here to December I have my entire furniture. I DO NOT RECOMMEND THIS STORE.
Great customer service from Jr and The Manager helped us gave us a great price on the furniture even after changing our minds like 30 times were very patient and helping not too pushy but gave us good advice! Would definitely recommend to anyone
Bought a couch and matching chair! Customer service was excellent and the price was great!
Very satisfied with the service. Delivery guys assembled my furniture in no time. Will definitely buy again from Ashley's.
Took a while to get things going but everything worked out. Looking forward to get new sofa and rug in the condo!
We had a great experience at Ashley Furniture in Midland. Everyone was so nice and helpful and we found just what we were looking for.
5 GOLD STARS!!! My home specialist consultant was Jesus. I met him upon arrival and told him I would let him know if I found anything but please let me just shop. There's a convenient big screen you can look at everything online. That was extremely helpful. It took me 2 days to ponder my choices. I made a list complete with item numbers and cost. I told them I was ready and please alert Jesus. He came and in a short period of time we had my order. Their 90 day option is fantastic! Truly, they wanted to earn my business...and did! I was pleased with the final numbers. The whole process was extremely professional...I don't remember everyone's name but the support staff was phenomenal...kudos to all! I believe the protection package for 4 years is stellar!!! I am grateful to have had such an experience! The manager was a doll! Thanks again!!!
We just visited Ashley's Home Furniture and we found exactly what we were looking for, we were very happy with the friendly staff.
Our Experience & the service we received was great from in store purchase all the way to delivery. Thanks Ashley HomeStore!
Dallas was great! Helped me find the best couch in my price range!
Kinzie helped me pick out my beautiful sofa and chair. She was very helpful and personable. I will continue to go back to her for future purchases. The delivery men were very nice and helpful. I am very satisfied and will recommend others to use Ashley's...
Experience was great, the guys set up all furniture in a timely fashion. Just make sure to look at everything closely. My wife’s vanity had a small crack on the left mirror. But called Ashley’s back and reported it. Customer Service was great and ordered a new mirror for us and will get a tech to repair. I am another satisfied customer.
Ashley never disappoints I purchased a Tempur mattress in store and a bed set online. Satisfied with both forms of purchase. Quality of the furniture is beautiful, sturdy and life time pieces. Also, Home delivery and set was fast and convenient.
Right on time Very professional Good quality furniture
Delivered first thing in the morning with plenty of heads up prior to delivery date. Couches are phenomenal. Will be using them again.
I purchased my bedroom set from Ashley’s. I absolutely love it. Although it came much later than I was told when I called they gave me a $200 gift card for my troubles.
Great customer service
I received my 3 piece sectional within a week of ordering and it is so comfortable! The delivery guys were so nice and set the sectional up perfectly. Will definitely go back to Ashley HomeStore for all my furniture needs!
Sales rep helped us find exactly what we needed at the store. Handled us with patience and kindness. They actually delivered the furniture faster than expected. Gave us a call to let us know when to expect them and they arrived on time. The guys who delivered our furniture were very friendly and handled the furniture with care and assembled it within an hour. Thank you, definitely shopping at Ashley’s again.
Great customer service.
(Translated by Google) Irresponsible company in the delivery of furniture. These are delivered by parts and out of the delivery date. A flame and again commit and return to meet the deadlines. NOT RECOMMENDABLE. As for quality you have to wait for the furniture to be delivered. (Original) Empresa irresponsable en la entrega de los muebles. Estos son entregados por partes y fuera de la fecha de entrega. Una llama y de nuevo se comprometen y vuelven a incumplir los plazos de entrega. NO RECOMENDABLE. En cuanto a calidad hay que esperar a que entreguen los muebles.
We specifically asked when our beds would be delivered because we have no furniture in Midland. We were told by Jr. our salesman that they would be delivered in two weeks. Two weeks later we hadn’t heard anything and called to see what was going on. We were routed to customer service who told us it would be two to six weeks just for manufacturing. We are now on week 5 with no beds. Talk about over promise and under deliver. We won’t be back. Update: The beds were delivered finally after about 6 or 7 weeks. The guys who delivered them damaged our wall putting them together and we found later that there was a missing screw and the bed isn't made quite right. It won't sit at a square. Ugh. WORST experience we have ever had buying furniture.
The associate was friendly and helpful. She was knowledgeable! She was not as pushy as some salespeople. The prices didn't seem too bad. Overall, the experience was pretty good.
Great in store customer service and decently priced furniture. A lot of the furniture was very nice, especially the solid word offerings. We went on tax free weekend and the girl helping us to find a bedroom set said we wouldn't be charged tax, but we were still charged tax. Oh well.
I went to Ashley’s Furniture and everyone treated me great, they let me look around at first without having them to follow me. They were also patient with the many questions I had! Hopefully we have a smooth delivery
Very helpful and let us look around with time
Came in Friday after being in a couple days prior just browsing. Teresa helped me Wednesday so I made sure to come back Friday with my mom to have HER specifically help us since she had been so helpful. She was knowledgeable and made sure to show us all our options within our price range. Mom left feeling as if she made a friend who was down to earth for any future visits. Communication is so important so make sure you know what you want and Ashley's Associates will do their best to make sure you get that. Thank yall ❤
Everyone at the Midland Store was very helpful, friendly and courteous. Made it very easy to spend money! All phone calls to Lubbock main office courteous and helpful. Definitely recommend Ashley Furniture!
Furniture look great, feels good. The service in Midland Texas was efficient. I have already been back twice now! Love it.
Good service.
The lady that helped us in the store was awesome. Guys who delivered it did a great job as well. Overall we had a great experience and are enjoying the stuff we got from there.
Our shopping experience was awesome. Junior was very patient with us, as we had to match an existing recliner, and gave us ideas in leather and fabric. There was no pressure whatsoever. The sofa and loveseat that we chose, was a perfect match. Purchasing and scheduling was flawless. In fact, the delivery division of Ashley called and scheduled our delivery one week early. We received 4 calls. The first was to schedule the delivery. The second was to reschedule because of the sofa arriving at the warehouse in Lubbock damaged. They explained that they immediately ordered another sofa and would schedule our items to be delivered 2 days later. The third was to confirm our delivery. The 4th was from the delivery driver letting me know when they would arrive at our house. The delivery guys were very courteous and took their time to make sure everything was delivered as ordered. Our next furniture purchase will definitely be from Ashley Furniture. What a great experience.
Quality furniture
Salesman was quick to help me and put the order in. The delivery guys were quick to set everything up and be on their way.
Great store to shop . No pressure in buying and very helpful
I was immediately recognized from a previous visit and greeted as I entered the store. We had been eyeing a specific living room set and Beatriz was very helpful in helping us find the perfect table set (we didn't like the one on display for the set we wanted). After that, it didnt take but maybe 30 minutes before I was approved and the transaction was finalized. We will definitely be stopping by again!
I recently just purchased a bed, bed frame, and couch. I was helped by Martha and she was wonderful. Extremely helpful and I received great deals. I was pleased with everything I purchased and she made it happen. Definitely would go back and would ask for Martha.
Haven’t recibe my furniture yet, but they treat us real nice.
The salesman in the Midland store, named Dallas, was super friendly & very helpful with all of the questions I had. They have nice furniture at competitive prices. The hardest part is waiting for delivery since everything is made to order & you are excited to get it!
Very nice and well organized store. I enjoyed the no pressure sales staff. If you are looking for furniture with great prices this is somewhere you should go.
My husband and I love Ashley’s furniture we are greeted and asked if have something in mind and if we say we are just looking no one hovers us which is a huge thing for us. All of our questions are always answered. We have been shopping with Ashley’s furniture for a while and will continue to do so.
The Midland Team did an outstanding job of helping us pick out our dream home furniture. Great customer service !
Delivers about a month after purchase then forgets bed parts and Its been over a month and they can’t answer my calls or return my calls.So my son is sleeping on mattress on floor.Ridiculous!!
Teresa is the best! Very helpful. Made sure everything was right and I got the best price. Thanks!
The in store experience was great. However, we were sold a full sleeper sofa with a memory foam mattress. We just pulled out the bed for the first time, and it is a spring mattress. When we asked to pull out the mattress in store, the representative said no and assured us it was comfortable. This was a lie. Ashley refuses to exchange the mattress.
We love the furniture we purchased- however it is quite frustrating to have to wait so long before getting it! We ended up having 2 different deliveries to receive the bed and dresser earlier. Great delivery and nice guys.
Friendly and very helpful people.
From the time my wife and I walked in the door we were treated like family. Very professional and very helpful when trying to find a living room set. Purchasing the furniture was a breeze and delivery was fast amd just as courteous as the sales staff. All of my furniture was delivered without a flaw and we absolutely love our new living room set! Thanks Ashley Furniture!!!
Very helpful and friendly staff I like it thank you
The layout of the store was good and no one bothered us while we shopped which is they way we like it. The salesperson got us checked out quickly after we found something that we liked.
I am very disappointed with their customer service. I bought an entertainment center, paid in full, and I still have not received it even though I was told I would have it by the 2-3 week in July. When I went to the store to try to get answers, the customer service representative was not helpful at all. So I am basically stuck now waiting for the furniture to come whenever and now I am not even sure that the quality of the piece will be good. Due to all the setbacks I am having, I would not recommend this store to the community.
Nice Staff
Very helpful in our needs
Very nice experience. They helped me get a more exact delivery time.
We always enjoy our shopping experience at Ashley Furniture. Staff is very helpful and pleasure to do business with.
I just recently bought furniture from this store. The salesperson that we delt with, Dallas, was good. I found the stuff I purchased on their website afterwards and saw that everything was way cheaper. They mark everything up in store and you can't do any about it once purchasing it. So catch that beforehand. It took 4 weeks and me calling 3 times and I recieved what I thought would be everything but a dresser that I ordered. When they installed the couch it was the wrong orientation, so I had to send it back. They told me it would take about 2 weeks. I called several times, most of the time spending about 10 mins waiting for the customer service to answer and they wouldn't. I spoke with 3 different associates 3 different times saying that they would rush order it. Finally, 3 weeks later they said that they could deliver the rest of my furniture. When they delivered this time, they delivered the dresser and a piece of our sectional. When they spoke with me they informed me that they couldn't find it this morning so they will have to look in the warehouse somewhere and reschedule another delivery. The customer service associate told me that they would call me later that afternoon. They never did. So I called several times once again the following day and the beginning of the next week and finally got through to someone. They informed me that they had found it and would go ahead and put me on the list for a delivery. Finally recieved all of our furniture 8 weeks later. So if you are needing furniture within a week or 2, don't believe them when the sales associate tells you that it will probably be there in that time frame. Decent furniture but over priced and took way too long to get everything in. Would probably not go back here due to all of the complications. We went next door to Rooms To Go to order a TV Stand and it took less than a week and it was delivered. We had to pay for delivery, but it was worth not having to deal with the hassle of Ashley.
Salesman was Great, Customer Service Horrible.
Nice please
Friendly and very efficient! I love my furniture!
Our sales associate made our first buying experience amazing. She helped us match the furniture from all over the store to our style. Buying a first home is stressful buying the furniture should be fun and it truly was. The delivery team set everything up and moved it exactly where I wanted it. Everything is great quality.
(Translated by Google) All are very friendly, all the furniture I love I would like to take all of them ❤❤❤ (Original) Todos son mui amables, todos los muebles me encantan me los quisiera llevar todos ❤❤❤
I received my furniture today and the delivery team was so sweet. They couldn’t fit my couches through my tiny entryway of my apartment, so they unscrewed each individual piece, brought them in, and then screwed everything back together. It took much longer than it should’ve otherwise and they were extremely helpful and nice. My salesperson, delivery team, and furniture were all more than I expected and I’m so glad that I made this purchase!
Everything was okay, good specials and great prices.😊
Horrible delivering services Great salesman Dallas! But that delivery was just bad Better yet don’t tell me my stuffs ready and delivery doesn’t contact or remains unreachable
BAD EXPERIENCE with this store, I’m not doing business with them anymore. They RIPPED YOU OFF with their OVERPRICED items all over the store. I did a purchase of 3,000 dlls when in reality the online pricing is 1,600 total. I recommend that before you purchase something from their store think twice and get business to the online page instead of them! Surpervisor was very rude and when you ask for the manager they said she is the supervisor!!! Come on supervisor and manager isn’t the same thing. She said manager will say same thing she was saying. Not happy with the service from their supposed corporate office in the same store aka supervisor and corporate same person. And I was about to take my sister and my cousin to do business with them, but not anymore. RESPONSE TO THE OWNER, I CALLED AND THEY TRANSFER ME WITH YOUR SUPERVISOR AKA CORPORATE OFFICE MANAGER TOO! SHE DIDN’T HELP WITH ANYTHING. WORST SERVICE FROM THE ONES WHO ANSWERS YOUR PHONES. THEY DIDN’T TRANSFER ME WITH THE MANAGER. YOU ARE RIPPING OFF CUSTOMERS!!!!!!!
We had a great experience with Ashley here in Midland! Our sales lady was nice and very patient. Most importantly the delivery guys were pleasant and very careful. We have had bad experiences with delivery services from other companies recently and were very pleasantly pleased this time around. I also wanted to add we had a small defect and it was fixed swiftly and with no negativity!
Good delivery team!
This has been the 2nd time we've ordered from Ashley's and it's been a wonderful expierence both times! Everything was delivered in 2 weeks and put together flawlessly and in great time. Will order again!
Absolutely professional and very service oriented.
Over all it was a five star. Shopping at my local store and when delivering my items.
My boyfriend and I bought furniture here and it was a MISTAKE. We have been waiting for weeks for our furniture. No one has contacted us about a delivery date at ALL. When we&'ve tried calling, no one picks up the phone. We go in the store and they keep making excuses for why our products haven&'t arrived. DO NOT BUY FROM ASHLEY IN MIDLAND. Go somewhere else!!
My couch was delivered on a timely manner by 2 young men who did a great job and we’re very kind and respectful thank you Ashley‘s for my new couch !!
Will not be doing business with this company again. The only bright side to this experience was my salesperson Dallas, he did great. First, our bedroom set was delayed for delivery due to the economy in Midland/Odessa which is understandable. When it was delivered, the wrong base was delivered to us so we had to wait additional time for the correct base to arrive. We were suppose to have a stand up mirror delivered and it was forgotten at the store. Come to find out the reason why is was never picked up was because the store broke it. To add to the case the mirror is not re-order-able. The store denied a refund even though it was there mistake. They did offer store credit but with our experience who would want to go back to Ashley? I expected top class experience from Ashley and instead received it from Rooms To Go next door when we bought our couches. Rooms To Go will be getting our future business.
Our experience at the Ashley's store in Midland was AMAZING!!!! Both the sales Associate Dallas and store Manager Jorge were so helpful. They worked as a team to make it a pleasant experience for us @ a good deal. The delivery drivers worked carefully, quick and were very polite. They set everything up in no time. They delivered my new bedroom, dining room set and living room set on time and it looks like a million bucks. We love it!!!! Can't stop staring at it. :)
My experience with Ashley Furniture was great! I went into the store and new exactly what I wanted, had it ordered and two weeks later it was deliver and put together in about 10 minutes. They called beforehand and were very professional and fast! Thanks Ashley’s!
Bought another great mattress from Ashley Furniture in Midland, TX. The sales people and manager are wonderful to work with.
We had an awesome Salesman who wasn’t pushy, and took time to show us anything that we might have been looking for and was patient with us when we needed time to think about it.
(Translated by Google) Excellent treatment, fast service, very friendly and very affordable prices ... and when they gave me my furniture the men very kind and quick to accommodate you thank you very much for the good service .. (Original) Excelente trato, servicio rápido , muy amables y los precios muy axcesibles... y cuando me entregaron mi mueble los hombres muy amables y rápido al acomodarlo muchas gracias por el buen servicio..
Everyone was amazing! The process was easy and delivery was fast and they did an amazing job!
My husband and I walked in the Ashley Home Store near me and we were greeted right away by Jr. He was very friendly and gave us our space until we were ready to either ask questions or purchase something. We purchased several items that day. As much as I would have liked my stuff to be delivered immediately, it takes time and that was told to us at the time of purchase. I have received half of my order and will be expecting the other half within a week or two. I have used Ashley in the past and I would recommend them to anyone looking for furniture.
This place has been an absolute nightmare! We bought a bed and the matching dresser set to go with it. We were told it would be in, in two weeks. We didn't get it until almost 4 weeks later. Had almost everything set up and then they realized they brought the wrong bed rails. So two weeks later they bring the "right" bed rails. Nope! They brought the SAME exact bedrails that they did the first time which had already been opened because they were literally the same ones they tried to use with the first set up. Now a week later they come with the correct bed rails and finally put the bed together. First of all they sold us the wrong box spring because the bed is about a foot over the foot board and it is a jump to get on the bed. Now that is all set up and I can look at it, they also sold us the WRONG bed. And of course nobody is answering the phone to talk to them about th. Don't buy from Ashley they have no clue what they are doing. So about two months later and a long fight with customer service we finally get the correct bed, but guess what? We still have the wrong box spring! Even though I repeatedly asked every customer service rep that I talked to if the box spring would work with our new bed. We need a low profile one like I've discussed with them.
Great customer service and delivery. The box spring was damaged on delivery (which I’m sure can happen sometimes) the delivery team saw it and addressed it right away. They were able to bring another box spring to us the next day. We appreciated the great service and communication.
Do not buy anything from Ashley&'s. Their sales people are just like used car salesmen. They will sell you the moon and when it takes 8 weeks for your furniture to be delivered they will not answer their phones. Do not get any of their financing. It&'s a con, they tell you 12 months no interest. There is a fine print, its 12 months no interest if paid in full. If not you will be charged the accrued interest for 12 months. They fail to tell you that to avoid you not applying for thier card. Never again.
Satisfacción...delivery on time & curtious, sales person in store complied with my needs & made it possible to give quality help.
Im paying for new furniture not repaired or out of the box!! Ashley sends out delivery personnel prepared with a Brown CRAYON to conceal damages to furniture after removed from showroom and sell it as new!
We purchased a kitchen table w/ chairs, two couches and some living room tables. The delivery took longer than our sales person told us it would take, which was annoying since we purchased it all 5 weeks before moving into our new house. We purchased the extended warranty, but that doesn't matter. The finish on our kitchen table is coming off because it can't hold up to cups on it. The store manager told us we should have shellacked our new table before using it. They would not replace or repair it, it was our fault that and the finish wasn't made to hold up to condensation off of a cup, mind you, this was 30 days after receiving our furniture. The quality of the furniture and the customer service are both extremely disappointing. I recommend taking your hard earned money and valuable time somewhere else.
Great Customer Service! Sales associate was very patient and helpful with my picky daughter. Quick delivery and set up. Thank You
Everyone had great customer service. The delivery drivers were here when they said they would be.
Absolutely horrible experience every time I have ordered from this furniture place both times I had a horrible experience!!! If I could give this zero stars I would! I got helped at the Midland tx, store and not only are the staff oblivious but the guarantees aren’t up to the satisfaction as a big corporation should be! If I were anyone looking for advice on a furniture store I wouldn’t come here! Take my advice
Awesome job from the sales team to the delivery. I will definitely be buying from here again.
Everyone was awesome. The only bad thing was waiting so long on the shipping but other than that the guys that delivered were top notch and our sales lady was on top of it. Overall good experience
Awesome place to shop, great staff and good timing in delivery!
Great products!!! Awesome prices & service!!! I got my furniture in LESS time than expected!
Friendly, honest and just a great company. I absolutely love my furniture ❤️
purchased sofa 3/31/18, and qualified for promotional $50 gasoline card of which the sales associate told me it would be given to me by the delivery drivers which was eventually scheduled for 4/18/19, the delivery driver told me it was supposed to be emailed to me which didn't make sense but later found out it would be mailed out, i have since talked to customer support in Lubbock twice and they keep saying it is a multi step process but should arrive any day, etc. As of 5/13/19 it has not arrived which make it at least six weeks since i purchased the furniture and have not received the Gas card, i am not very impressed, is this a Scam?
(Translated by Google) I did not like it very much, the furniture arrived and we have not used it almost and where one feels the fabric is very badly stained. (Original) No me gustó a penas me llegaron los muebles y ni lo hemos usado casi y ya donde uno se sienta se ven como manchados la tela muy pésima calidad
Great customer service from the moment we entered the store to the last minute of delivery. I was very impressed with the quickness and efficiency the delivery team managed our furniture, all while being careful as well! Very well done!!
Great customer service! They delivered my furniture 1 week after I ordered it. The guys that delivered it were super nice and did a great job! Overall a great experience for me!
Great service!!
Furniture is very nice. Store employees are very respectful and helpful. The warehouse that furniture comes from when they deliver furniture needs improvement.
Teresa was very helpful and explained all the sales they had going on during my visit. I ended up purchasing a loveseat and sofa which I love.
I regret doing business with this company and I suggest nobody else does. I have paid for a bedroom set that I was told to get in COUPLE of weeks. After I paid in full and I called the delivery schedule department they say the furniture will be in at the END OF MAY. I spoke with the manager and she help by pushing the delivery date to 4/12/19. I called the delivery dept on 4/14/19 to schedule delivery and now they say everything is not in and they will be in 4/30/19. Today is 4/30/19. I called today to schedule delivery and now the date is 5/13/19 and 5/31/19. Some pieces will be here 5/13/19 and the other on 5/31/19. I cannot deal with this company. I will never do business again because I was told so many lies. When I ask for a refund they tell me about the restocking fee and the store credit. Why would I want a store credit when I can't even get the furniture I wanted and I paid for. PLEASE RUN RUN AND RUN!! Don't ever do business with this company. I suppose when I call on 5/13/19 the date will be June!! Remind you I purchased all this on 3/5/19!!
I purchased a bedroom complete set from Ashley Furniture in Midland, Tx and the sales rep told me I will get my furniture in a couple of weeks. After I purchased the furniture I called the delivery schedule Dept to get an update and I was told the furniture will be in May 15th. I immediately went back to the store and told them they gave me inaccurate information and it's not a couple of weeks. The manager took down my information and stated she will call the warehouse and request to have it moved up. I receive a call couple days later and was told the furniture I purchased will be at the warehouse on 4/12. I was happy with that. I called the warehouse for delivery schedule on 4/15 because I didn't receive a phone call. When I called the rep stated the furniture is not in and will be in on 4/30. I was upset because again another lie. So I was patient enough to wait again. Today is 4/30 so I called warehouse to get an update. Now the update is the furniture will arrive on 5/13 and 5/30! I am furious now. The representative didn't care about my concern. When I ask for a refund I was quickly provided with policy and procedures. Those policy and procedures were not followed when they was in process of taking my money. This has and still is a horrible experience. I will NEVER shop at Ashley's furniture again. I will tell everyone to RUN from this place. It is horrible company. They need to be torn down because they suck at customer service and all of the above. They don't even deserve 1 star!!!! Oh yea they escalated my concern up to management but they had system failures so all the notes or who I talk to since March and been communicating with is no where notated on the account. I purchased on 3/5/19 and I'm still currently waiting. If I call on 5/13 and I get another date I am going to pursue further in all actions to get my money back!!!
Great overall experience. Good selection. Decent pricing. Good financing.
I know this review will be hidden but here goes. I don't think Ashley's should even get 1 star. I ordered my new sofas online and my guaranteed by was April 27th. Ashley's called me on April 24th to set up a delivery date for the 29th of April. We told them our email said by the 27th but they proceeded to explain they didn't have anything sooner. I gave my old sofa away the night before the scheduled delivery day. I called to check on the tine and they decided to make me aware that they had a computer glitch and unfortunately our sofas no longer have a delivery date and they can set us up for possibly May 2nd or for sure the week after. They will not let me go pick them up my self. So because they had a glitch I should have to go a week without something to sit on and they just don't seem to care. They did how ever make it very clear they don't really mind me calling the 866 number for a refund. I will never shop Ashleys furniture ever again.
Arrived on time, set up was quick an easy. Couches are beautiful. Very pleased with Ashley Homestore! Will definately be back
Very helpful picking out furniture and the movers were fast, efficient and respectful.
Great service. Will continue to buy from here!!!!
Our Ashley experience was excellent. Our sales person was patient and thorough. He took the time make sure we got the items and financing we needed. The delivery guys did a great job. They were were careful, quick and professional. They did a great job setting up our bedroom set! Our only complaint was with the warehouse and receiving some conflicting information. But our things were still delivered in the time frame we were given, and they were courteous. We LOVE our new furnishings!
Ashley furniture failed to deliver on their promise. They just care about your money and will get your items when it’s convenient for them. They will not keep you informed or make good on their word and deliver items when promised.My wife and I paid a lot of money and ordered our furniture well in advance but because they messed up have to move our schedule around to meet their needs. Just be aware they will NOT MAKE ANYTHING RIGHT IF THEY SCREW UP. I highly advise you do not do business with them.
Sales people are great. Pricing is fair. Only downside is the 4-6 wk delivery. However, I usually receive them in half that time. Good corporate customer service!
STEER CLEAR FROM HERE.... I bought over 16k of items on 2-17-2019 and only have received a mattress, which is on my bedroom floor. I have absolutely no furniture at my new home because of them. No sofas, no dining room table, no bedroom suite, no kitchen island chairs no coffee table. Nathan told me it would be 4-6 weeks and here we are 04-16-2019 and NOTHING! I have called several times and spoke with Jorge Ramos (New Manager ) and have gotten the run around. He tells me to call Lubbock and find out where my things are...I DIDNT GO TO LUBBOCK TO BUY THESE ITEMS..I bought them in Midland ..it's NOT my responsibility to locate my items! I have to pay the bill because I don't want my credit to go bad so I'm stuck with no furniture and a bill. I have people coming over for Easter and now they have to bring their folding chairs because of Ashley's furniture not delivering what I bought. Absolutely ridiculous!
This place has been an absolute nightmare! We bought a bed and the matching dresser set to go with it. We were told it would be in, in two weeks. We didn't get it until almost 4 weeks later. Had almost everything set up and then they realized they brought the wrong bed rails. So two weeks later they bring the "right" bed rails. Nope! They brought the SAME exact bedrails that they did the first time which had already been opened because they were literally the same ones they tried to use with the first set up. Now A week later they come with the correct bed rails and finally put the bed together. First of all they sold us the wrong box spring because the bed is about a foot over the foot board and it is a jump to get on the bed. Now that is all set up and I can look at it they also sold us the WRONG bed. And of course nobody is answering the phone to talk to them about this. Don't buy from Ashley they have no clue what they are doing.
Martha was an awesome sales person helped me pick just what I needed delivery was fast got my stuff sooner than I expected!
Delivery was a breeze. The gentlemen arrived within the delivery window. I’m amazed how fast and efficient the whole process went (reading previous reviews online in the area I was getting worried) I guess I got lucky!
Melanie was really great, she helped me with my issue with my new couch that got delivered today. She was accurate and set up an appointment to have a technician come out and look at the couch.!!
Shopping experience was made easy with our sales lady Susie! Delivery crew was quick to set up furniture.
Overpriced, but this is the only place I have been able to find just what I wanted more than once.
Sales people are so nice but 2 weeks turned into over 2 months. I got kitchen table couches and bedroom set. I would have understood if some things came and others didnt but no I got. Nothing until 9 weeks later. Which for me isn't acceptable
We purchased a dining table and chairs. It took one month for delivery and when they delivered, one chair had a deep gouge and the edge of the table was broken. They took everything back and called the store and I spoke to “customer service”. I was told that they would call me back that evening to schedule a new delivery if it was in stock or the next day if it had to be reordered. No one called the next day. The following day I called Ashley customer service. I was told it had been ordered and would be delivered on Friday. That was 3 weeks ago and no one has ever called and no table. Finally I was tired of waiting and lack of communication and went back to the store and asked for a refund. They refused to give us a refund and could not tell us why it hadn’t been delivered. Didn’t make any effort to make it right. Will never go here again. Unfortunately we are not the only people with this exact same experience.
We purchased a dining table and chairs. It took one month for delivery and when they delivered, one chair had a deep gouge and the edge of the table was broken. They took everything back and called the store and I spoke to "customer service". I was told that they would call me back that evening to schedule a new delivery if it was in stock or the next day if it had to be reordered. No one called the next day. The following day I called Ashley customer service. I was told it had been ordered and would be delivered on Friday. That was 3 weeks ago and no one has ever called and no table. Finally I was tired of waiting and lack of communication and went back to the store and asked for a refund. They refused to give us a refund and could not tell us why it hadn't been delivered. Didn't make any effort to make it right. They do not care about their customers.
Love Ashley’s! Great quality furniture and awesome employees! Very recommended!
Loving my new sofa, love seat and chair. My sales consultant Junior was awesome The delivery guys and customer service was awesome.
Great product and great service! Everyone was very helpful and freindly.
Sales rep Dellis Nobles (Dallas) did a great job and was attentive and very helpful to us during our visit to the store. He went the extra mile and explained everything in detail displaying expertise. Manager Jorge Ramos was also very helpful.
Love Ashley Furniture always up to date with the latest trends. Beautiful furniture! Best part of ordering they come in and put it together in your home! Will be going back for more!
WORST place ever for furniture. Ordered two pieces of furniture in January FINALLY delivered the last of February with one of them being the wrong chair per Ashleys fault. Re-ordered and was told to be delivered on March 16, 2019 and NO delivery. Called and all they can say is sorry we forgot to schedule you after them telling me it would be delivered on 03-16-2019.
Absolutely terrible experience. The customer service department is incompetent. The delivery people are rude. The policies set by this company are solely there to rob you and make extra money. The bedroom suite I ordered was being held at their warehouse until our home was complete. Not once were we told there was a limited time they would hold this. In fact all we were told was to call when we were ready. Once we were ready we called to find out the furniture was sent back (without notifying us first) and the company was giving us store credit minus 25% of the purchase price. They call this a reselect fee even though we never reselected anything or was given a chance to collect the original furniture. Terrible unethical company...do not get caught in their web of horrible business practice.
I have never been more patronized! I asked a simple question, was given the answer that Ashley HomeStore is the largest blah blah blah, and then told what I was looking for was not made and that I needed to shop for something &"more current&". I&'ll never step foot in that store again, and will make sure I tell everyone about my experience. Could have spent thousands ... but took my business elsewhere.
Our sales guy was very helpful. Although we've been waiting for our couches for over a month already and still on back order, but if u cancel, they charge you?!! We bought a kitchen table and TV stand at another place and got it delivered and set up later that week! They need to work on being quicker and being more flexible with their customers on returns other than taking their money and leaving them to wait a lifetime to receive what they purchased! Not to mention we paid cash for them. Never Again will I purchase there again!
My sales rep was AWESOME! Jr knew the store like the back of his hand. He got a grasp of my taste and quickly helped me find something I liked within my budget. There was a small mix up with my delivery date, and the delivery scheduled quickly fixed it. The delivery guys were great as well. In and out, and everything looked great! I am extremely happy with my service and furniture. Will definitely go back!
We had the best experience. The staff was welcoming and very helpful. There is so much to choose from for every need of your home you wont be disappointed.
Good!!
It was excellent guys were very respectful n had everything under control
Great customer service, I couldn't ask for better communication. They were great!
Love it
Great customer service!
Very satisfied with the whole experience since we got to the store and then the delivery,very professional and friendly staff
Do not buy from the midland store. They will Mislead on delivery dates and also charge more then then what they show online. They price match but have to show prior to paying but problem is you have to pay before they show you the price break down sheet. Then they don’t have to honor the price difference. The sales men never inform you of this nor the fact they are a private owned Ashley store.their customer service department does absolutely nothing to take care of a customer who spends thousands on products. The sales man did perfect in helping find what we were looking for but didn’t care about letting us know any information that would have saved up 200-300$. All this store cares about is their profit and not their customers. My purchase was made on 2/12/19
Sales person was very nice, and the delivery guys were awesome! I love my sofas!!
Bought a couch, loveseat, and recliner the weekend after Christmas. The salesperson was friendly and helpful. She told us it would take 3-6 weeks to receive the merchandise. We received them in about 4 weeks. They were delivered with no issues. Overall good experience from Ashley.
Good customer service I liked pj sunday
Great customer service, honest, happy to help.
I hate to write a negative review, but I don’t want anyone to experience what we are currently going through. I would not buy from this store. We went in and were lied to many times about multiple different things (unknown to us at the time). We finally decided on a couch with an ottoman (currently have no couch) and were told it would come in 2 weeks and that they had plenty in stock. We called numerous times to receive delivery confirmation when they told us that they had none in stock and that they wouldn’t give us a refund. They finally told us that they were sending this other couch that won’t work in our living room and that we don’t really want. It is so strange to me that someone will not return your money when you purchased something that apparently doesn’t even exist. We have called our credit card company and are hoping for a refund from them. This business and their employees are not trustworthy, sadly. After our purchase I have read many reviews where they have done this over and over...if only I had read them before 🤦♀️ Hopefully this will prevent at least one person from going through this frustration. Also, if you find something you want in there don’t buy it from them buy it on their site...WAY cheaper and you probably will actually receive what you ordered.
Do not buy from here! I wouldn&'t even bother going in. Sadly the people here, including managers, are not afraid to lie to make some extra money. We were lied to many times by them. They can say whatever they want to make a sale, because their words are not in writing they&'ll deny whatever they promised and will not write down what they promise either. We bought a couch that we were told they had tons of in stock! Well after about a week we tried calling them to get our co formation of delivery and they finally told us they actually didn&'t have it in stock and wouldn&'t give us back our money (Vey similar stories to MANY in here, sadly). Now they said they are going to be delivering a different couch set that we don&'t even want. If you really want to by something from here just find what you want and go online and buy it. First of all, WAY cheaper, and you might actually get what you ordered!
Excellent Service!!! I didn’t have any issues with them.
Employee we worked with was great and very helpful. Delivery was incredibly fast, the delivery team was also very polite. The table we received is beautiful UPDATE: I'm marking this rating from 5 to a 4 and let me explain why. My wife was told if we wrote a review on Google or Facebook they would send a $75 gift card via email. After recieving no further information I reached out to customer service who told me they do not offer gift cards for leaving reviews and they were sorry for the false information given. If you want people to leave reviews do not try to get them with lying....... I could have wrote a bad review. We have bought from Ashley in the past. Bedroom and living room set and had bad experiences with both. Pretty sure my wife left a review. This was our third time purchasing and the only smooth purchase with quick delivery and no issues, I just don't appreciate the lying part. That is not how you get good reviews or customers respect. Also reading reviews below I see if you purchased a 2 year warranty you get free shipping?? We got the warranty and we were charged for shipping. A little confused by that.
*** I purchased in August, we're in January now and I have yet to receive any furniture!!!*** I purchased over $3,000 in cash, in furniture just to find it cheaper else where, I asked for a refund the very next day and they refused. Instead they offered store credit, I told them I just wanted my money back as my furniture wouldn't come in for 8 weeks, they told me to get a lawyer and hung up. DO NOT GO THERE. They're rude af and you won't get your refund even though it doesn't state it on any papers!
I’d give them no stars if possible. So disappointed with Ashley’s furniture. We purchased a complete living room set (two end tables, tv console, coffee table) back in October 2018, we just received the tv console and two end tables Jan 2019. And to top it off our tv console was damaged. They wanted us to send it back so we can get a new one, ha! I’d probably never get it because when I called customer service they stated that the piece is out of stock, meaning I would have been left with nothing. Not to mention that I’m still waiting on my coffee table which should be here Feb go figure. Not happy with the misleadingding information from the sale persons that state you receive your furniture within 4 to 6 wks, BEWARE that is a lie. It’s a TENTATIVE 4-6 wks which we weren’t told that. Shame on you Ashley’s Furniture from Midland TX. You have lost my business.
Our experience coming in to shop for a loveseat was OK. The service attentiveness of the salespeople was great. That being said, we were surprised by some of the prices, and when we double checked them against the online prices, we found they were actually listed as being more expensive in the store. I guess they figure if you're actually in the store it'll be easier to get you to pay more for something? Their shipping policies also aren't great. If you want free shipping, you have to purchase their 2 year warranty. The salespeople will tell you how awesome it is because if you don't utilize the warranty, you get your money back! ....in store credit. So you don't really get your money back; if you want to utilize the money you 'got back', you'll have to go buy something else, and the cycle continues. The whole experience struck me as a thinly veiled attempt at milking the customer that actually took time out of their day to check out the store in person, instead of staying at home and browsing on their website, which doesn't strike me as a sustainable business model.
We had great customer service even though they were short handed and we got our furniture earlier than expected!! Every one is very nice.
Alot of furniture and decor,mattress. But I didn't find what I was looking for.
(Translated by Google) I really feel very pleased and happy with the attention provided, our sales agent Edgar was very professional and eloquent in helping us select the designs that fit our needs, in addition to the products being of great quality. I would give 6 stars THANK YOU FOR EVERYTHING !!!! (Original) Realmente me siento muy complacido y feliz con la atención brindada, nuestro agente de ventas Edgar fue muy profesional y elocuente a la hora de ayudarnos a seleccionar los diseños q se acomodaban a nuestras necesidades, además de los productos ser de gran calidad.Si pudiera darles 6 estrellas se las daría.GRACIAS POR TODO!!!!
Due to a temporary ankle injury I needed to use the handicap buttons for easy access to the store; however, none of them on the doors worked. I called the corporate office and they were clueless. Also the first sales person knew I was first headed towards the restroom and yet he tried to hard sell me... I'm not a hard sell customer. Also the sleigh bed that I wanted was unknown to the associate who ended up helping me. I ended up informing the associate of the fact the bad existed.
Great service in store and the delivery!
Really good service and furniture! Totally recommend 👍🏼
Despite several hiccups Junior, Beatriz, Nathan and Michael were able to do it right and get me the dining room set I had ordered. These individuals went above and beyond for me and my fiancée
Great Staff and everyone very helpful. Great prices too
I asked for help. She told them a customer needed help. Told me he would be right there. He never came. I waited and waited. So I went bavk up there just so he can tell me they didnt have samples of what the matress in a box felt like. After I was told over the phone I could come in and feel them
Super easy ordering online, and the delivery and set up was fast
Do not buy from here! They told us our stuff were going to arrive 2-4 weeks it’s been two months and still we are waiting till January I tried to cancel my transaction turns out if I do I still have to pay everything and not get my stuff. Do not buy from here horrible customer service too.
Our shopping experience at Ashley was great! The sales person that assisted us was wonderful. He was informative and honest and most of all pleasantly not pushy. The guys that delivered our furniture were pleasant and friendly. They were interested in satisfying us as a customer. All in all our experience at Ashley was a memorable one and will definately go back and refer our friends. Gracie Shepherd Midland, TX
Placed a replacement order over the phone and I'm very pleased with the way it was all handled. (Barbara Reyes) 2/24/2021
(Translated by Google) They never answer the phone in Midland and or in the warehouse to know when they deliver ... a horrible service is useless that the sales people do not attend well if your order does not arrive and the worst they do not tell you when it will arrive because they do not answer (Original) Nunca nunca contestan el telefono en Midland y ni en bodega para saber cuando entregan... un servicio horrible de nada sirve q los de venta t atiendan bien si tu pedido no llega y lo peor no t dicen cuando va llegar x q no contestan
Michael and the whole staff were friendly and professional. Friendly and fast service!
Very friendly sales agents. Professional service. Excellent quality furniture.
Friendly , fast and efficient
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
