Ashley Store Nacogdoches, TX

Excellent service Ramona was amazing

Great store and great employees.

A very pleasant and friendly experience!

Best furniture store experience! Jordan Slayed!

Jordan was amazing to work with!

I worked with Jordan and he was very knowledgeable and personable. Great guy!

Jordan was great helping us 👏 🙌 👌

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Salesman was very helpful. Have shopped at Ashley for a while now and have been satisfied with all my purchases. Furniture is very well made. Coodo's from a Very Satisfied Customer!

Very helpful, friendly salespeople. Helped me get an order squared away quickly.

Great

Ramona was amazing!!!!

Friendly staff with a limited selection.

Ramona was wonderful! This is my second time purchasing items from Ashley HomeStore in Nacogdoches with her assistance, and once again she was extremely helpful, patient, and kind. She made the whole process easy and enjoyable. I highly recommend asking for Ramona if you’re shopping here!

Great experience! Good selection and Ramona was so sweet, answered all of our questions

Great service very happy with how fast it was

Very knowledgeable and professional as well as personable.Aleksis Was my salesman and he did an excellent job being patient with me as I was purchasing a house full of furniture. He was very willing to work with me and was not pushy! I felt like I had time to make sure I was making the right decision and he answered any questions that I had. If you’re looking for great customer service Ashley furniture in Nacogdoches is a place to be!

Salesman Very personable without any pressure and made easy to mix and match Thank you

Ramona is always a pleasure to work with. Professional, caring and friendly. Excellent customer service skills.

Was very happy with my day! Only complaint is I wish I could have pillows with my sofa! Sale was very quick and professional handled.

Had amazing experience with Ashley Furniture. No problems whatsoever had good customer service. I am going to be back and hope to let Ms. Remona Williams sell me something else I need for my house . Thanks Ms. Remona

Had a variety of the type of chair we were looking for. Very polite & helpful salesperson. No pressure to buy what THEY wanted to sell. Listened to our needs. Delivery & set up scheduled at our convenience. Overall a great experience.

Gentleman that took care of me provided excellent customer service; was knowledgeable about the product, showed me what I wanted to see, was quick and efficient, and tailored my bill to my wants and needs. Will surely do business here again.

I had an amazing experience shopping at Ashley Furniture thanks to our incredible salesman, Jordan. From the moment we walked in, he was welcoming, knowledgeable, and genuinely invested in helping us find exactly what we needed. He wasn’t pushy at all—just super helpful and attentive. Jordan listened to what we were looking for, showed us a great range of options that fit our style and budget, and answered every question with patience and professionalism. He really went above and beyond to make the process easy and enjoyable. If you’re looking for top-notch furniture and even better customer service, ask for Jordan at Ashley Furniture. He made the whole experience a 10/10. We’ll definitely be coming back!

Jordan Murray is the best! His the best in customer service!

We are currently in the process of moving to Nacogdoches and had a great experience at Ashley Furniture. We were quickly and warmly greeted by Alexis’s when we walked in. He was able to assist us in a very qualified manor through 3 different departments. The delivery was set up just right and checkout went very smoothly. We will not forget this experience and will definitely return.

Excellent service and so patient while we went back and forth on what we want. See Jordan Murray he’s the best!

A great experience mainly because of the great service from Ms. Ramona. I just went in to inquire but her expertise in the bedding and her attentiveness to what I needed and wanted had me secure and sure about making a purchase without hesitation!

Very laid back sales woman Was knowledgeable and easy to deal with Happy Customer

The husband and I talked to Jordan and he was amazing!

Romana was great. She showed my wife and I exactly what we were looking for. Thanks for the quick help.

Chris was very helpful and took time to make sure we purchased what we would love!

Very helpful and informative!!!

Great experience. Sails associate very helpful and knowledgeable. Explained everything g to our satisfaction. Took time to show us the different features of our mattress. Well satisfied.

The associate was so friendly and helpful!

We have never had a bad experience here and today was another awesome visit. Aleksis was a very big help, very friendly and knowledgeable of all the products.Thank you for all your help.

Aleksis was great. Very helpful and he made the purchase very easy. Will definitely go back.

Jordan was awesome! We got everything we needed in one shot.

They were able to help price match from another Ashley store and got me exactly what I was looking for.

Jordan was my salesman and he was very informative and knowledgeable in helping me to make my purchase. I will shop with him again.

Chris was a great sales person to work with. Very knowledgeable and answered all of my questions. I can’t wait to get my new mattress in!

Jordan was very helpful!

Wonderful experience and Jordan was a delight and very helpful.

Jordan did a great job. He helped me get exactly what I wanted. 👍

I had a great experience with Ramona at Ashley Furniture. I was able to roam the store, look at everything I wanted to and all without a sales person constantly by my side. Ramona was great. She helped me when I needed it. Left me to myself wondering thru the store and putting up with me changing my mind a million times, all with a smile and a cheerful laugh. Five starts all around!

My wife and I recently went to Ashley Furniture in Nacogdoches, Texas to purchase a new mattress. Ramona was so sweet, attentive, patient, and professional. She made our experience very pleasant. I highly recommend Ramona and Ashley Furniture in Nacogdoches, Texas.

Great customer service!

Nice inventory and Ramona was very knowledgeable and accommodating during my shopping experience.

Great furniture and an even better staff.

Had a great experience with our salesman at Ashley's. Very polite and caring manors.

Jordan was awesome! I let him know what i wanted and he helped me narrow down some pieces that would fit my family. He did a great job working with my price range. Definitely found a return customer.

Jordan was more than helpful.he saw to it that our needs were met. He was very knowledgeable. He was not pushy and respectful throughout the entire process

These guys are wonderful to work with and will do everything to make sure you have a great experience. Came into the store and they had me all set up in no time. My new sofa and recliner will be delivered in a few weeks. Thanks Nacogdoches Ashley Furniture guys.

Quick and good service

Went to this location for the first time was greeted by a very nice gentleman named Christopher who helped me from start to finish. I was able to find just what I wanted with no Hassel.

I went in to purchase a second matress. The manager was not clear on the price of the matress, was not clear on the financing. The system ashley uses to purchase items through a third party way is nonsense. The store has their hands tied on what they can do. The store had trouble finding my ashley credit card. The store didn't have the option for me to use a credit I earned on previous purchases, you have to pick an item then the manager will send in for approval to use the credit then once approved I can come back and maybe get the item. That makes no sense. I purchased the matress as ashley is the only carrier of the matress I wanted, however delivery is 21 days away. The manager stated he would send an email to the warehouse to get a sooner delivery. He sent them an email and no response, he said he sent another email, both times he was gonna call me to update me and I have received no calls, who knows when I will get my $3000+ purchase. How in anyway is this a pleasant process.

I just bought 10 dining chairs and three barstools at the Ashley's Furniture in Nacogdoches, Texas. The sales associate who helped me was Ramona Williams. Ramona could not have been any nicer or more helpful. She was SO nice and SO helpful and patient, working to be sure that I found exactly what I wanted. Five stars for customer service from Ramona Williams!

Great Salesman

Ramona was great to work with. Very helpful and courteous.

Ramona was VERY helpful and courteous. Great customer service.

Angela was very patient and kind very helpful we are excited about our purchase.

Ramona was wonderful! We found exactly what we wanted and she helped us choose the sectional configuration. We are very pleased with our purchase.

Ramona was great. She was patient and worked with me to find exactly what I was looking for.

The workers there are so sweet and very helpful. Angela at the Nacogdoches store sold me two end tables for my living room and a nightstand for my bedroom and had the answers to all my questions.

Employees were very kind and helped me find what I was looking for at a good price.

I was treated fair and great customer service. She was so good at what she does. I always shop Ashley!

Pricing on furniture is not clear.

Associate very helpful and spent a lot of time helping me find exactly what I wanted.

We were looking for a reclining loveseat and found the perfect one. Thanks, Julia for your help!

The sales experience was great our salesman. Zach was very helpful and friendly. It’s not our first trip to Ashley‘s but they’re always good. We found what we wanted and came away happy and the delivery was quick. We would definitely return for our next furniture purchase.

Great customer service Ramona helped us she was amazing answered all of our questions and made the buying process very easy and enjoyable

Ashley’s in Nacogdoches is amazing!! Great customer service and my sales people were personable which made for a great experience!! Angela, Kerry and Zach are awesome! Thank you guys!!

Friendly helpful service. Good selection.

Great customer service .... Alexis wasz very helpful and knowledgeable!

Kerry was very nice as were all the other sellers ...but major issues with billing...etc. no person to talk with on the phone!

Very helpful in every way, made sure that furniture was delivered to my timing, easy to contact with any question. Thoughtful!!

Great service

I was extremely pleased with Zac Baker at the Nacogdoches Ashley store. He listened as I went into great detail when describing the kind of recliners I wanted. After discovering that his store didn't have what I was looking for in stock, he volunteered to check Ashley's inventory for anything that would fit my needs. I left him with the details, and within 20 minutes he found the perfect recliners. It didn't hurt that he was handsome and kind. ❤️❤️❤️

Kerry was great! Answered all my questions, I didn’t feel rushed at all. Will definitely be contacting him if I need anything else

When you need to call them or reach out for details on delivery you can’t get a real person. Just a chat bot!

As always great experience!!!

Today, my husband and I went to the dentist Apex or he was supposed to be getting some more work done on his top dentures because they did not fit right and they were hurting his mouth. We had already agreed that the young lady who had worked on my mouth and messed my mouth up that she wouldn’t be working on his mouth because I attitude was really ugly and she did not do the job that she was supposed to do, so she came in and started working on his mouth and I decided to get up and walk out so I wouldn’t say anything out of the way to her at the end of the visit that the manager wanted to talk to me and his office and he asked me not to come back Because he would not give me an explanation and I did tell him that I would be getting my attorney and which I have spoken with him and he’s looking over all of the paperwork in the And the reason he asked me not to come back is because that the doctor that was working on my husband teeth the male doctor is the husband of the woman Doctor Who messed my teeth up. I was on the phone talking with my cousin about something that had happened to her and I don’t know if they were listening to my conversation I thought that I was talking about that woman Dennis, but they asked me not to come back so I am filing a suit against him, they are prejudice. They try to keep my money. They are not good people there and Dennis office. I even shook that man saying because I thought that he did a great job trying to fix my husband safe and also trying to fix mine but come to find out that he does not want me back there because the dentist that messed my teeth up in my mouth up is his wife so that is a personal issue which shouldn’t Not have anything to do with the professional doctor job that he is supposed to be doing or she is supposed to be doing so yes it is not right and it is not definitely over with not the type of person to disrespect anyone. I am not the type of person to be played. Talk to and any kind of way I paid my money on time I did what I was supposed to do this for months for March all the way up into July July or August and NNN the bad thing about it is that they put me out of their office because of the woman, Dennis because I did not want her working in my husband‘s mouth and that I already been discussed with me and my husband and she wasn’t even supposed to be in the room and found come to find out that that was his wife Dennis did his husband received the mail Dennis so yes sir yes sir the Dennis will be hearing from my attorney and if you are reading this do not go to Apex deals for dentures now my daughter went there for her teeth. I took my niece there. They did a great job. I took my grandson there. They do the great job on his mouth, but they cannot do dentures there. They will mess your mouth up and this is not over. This is not threat. This is a promise that something will be done about this , the way that I was treated today and that office

Kim was AMAZING and so great to work with! She got us everything we were looking for, and made the process so smooth & quick! Thank you, Kim! :)

Kim was pleasant, helpful and knowledgable. It was a pleasure doing business with them!

Stop into Ashley's for a mattress fact finding mission, we had 4 stores plus online stores we were looking at. We walked in and was greeted by Ramona, we weren't ready to buy just wanted to get information and try out some mattress's Ramona answered our questions and we were ready to leave to go to the next store but Ramona didn't give up she had her manager chat with us and offer us some excellent incentives that sealed the deal. My wife and I were very pleased how we were treated and the deal on our new mattress 😊 We gave Ashley's our business. Ramona provided excellent service, Thank you.

Enjoyed coming here liked everything I saw & good customer service they were very friendly and helpful. Looking forward to coming here again.

Very good customer service and it was an amazing experience definitely the best

Kimberly was so helpful. I knew what I wanted and she helped me without hesitation. She and Mr. Harris were very friendly and helpful. They are truly assets to your store.

I was pleasantly surprised when I entered the store and was greeted by Zack. He was a very knowledgeable sales person and did an exceptional job. He answered all my questions and told me many things I was not aware. He had me meet the manager Kim and she checked the sale to make sure there were no errors. You have two employees who are a great asset to your company.

The team members were super helpful and very patient. Kerry was extremely knowledgeable of mattresses. We received top of the line care.

Kim the store manger was great

Great experience! The manager Kim was exceptional. Not only did she step in offer her own personal advice, to give a similar opinion on what she had done when she was in our place. (Which was very responsible for us purchasing the furniture set that we did) Kim also opened up early to assist me in picking up our furniture due to my hours I work, but while in high heels helped me load the furniture. Day before I had done that by myself when another male was working, but Kim rolled up her sleeves and went above and beyond. We have bought several times & items from ASHLEY, but Kim made sure we'll be back & dealing with her.

Ramona and Jamie were both fantastic and super helpful!

Kerry & Kim at the Nacogdoches Store are phenomenal! Very friendly and helpful on every aspect as they helped me find exactly what I was looking for!

Friendly, helpful and they had what I wanted.

Ramona and Mike were awesome! Really want to thank them both for the help and information.

Wonderful, helpful, knowledgeable, friendly sales staff!

I would give 5 stars had they had a larger selection, but I did receive 5 ⭐️ service from Kerry. I have just gone through a major neck revision surgery, so my family bought me a recliner for me to sleep in due to my discomfort during recovery. Kerry was able to get my chair ordered and delivery will be in 3 days. Thank you Kerry, for your service and for your help with getting my needs met.

To buy 1 chair and take an hour to do paperwork is little to much my family sat an hour out in the parking lot. The salesman was very polite & courteous, but the paperwork is a negative.

I felt like a faithful old friend was helping me with my purchases.

Everything went extremely well. Although there were a few problems, they were completly fixed within a very short time. The staff treated me with respect.

Customer service was on point! I was very comfortable with my purchase. Thank you 😊

Terry was very knowledgeable and helped us find exactly what we needed at an awesome price.

Sales person was very nice and helpful

The sales assocites at Ashely Furniture in Nacogdoches were great! They helped me and my family find what we needed. They were very professional and showed us all the option we had.

We bought a sofa here a few months back and had a great experience. Today however, we didn’t find what we needed. When we were heading out the door we were stopped. The sales associate told us the main door was for paying customers only, and asked us to use a side door. Okay, if I’m going to be treated like a peasant, I won’t be back.

Awesome experience!!! Salesperson Ramona was helpful, attentive and a delight to work with. Top tier customer service and quality products! I will definitely continue to bring my business here.

Nice friendly service - good products at a reasonable price.

Great customer service by my salesman and the manager.

The customer service was outstanding. They went out of their way to make sure we left the store happy with our purchases. An amazing deal from amazing people!

Empty parking lots. 1 person here helped me so much. Ramona was extremely helpful! She will be in my prayers always. If it wasn't for her, I'd never have purchased anything.

Great service and fast. Will be back soon

Super nice!!one of the sweetest salespeople that I’ve ever dealt with, her name was Ramona!

Friendly, professional service.

Furniture is expensive with a cheaper look to it. Curious as to the quality of furniture. Big building with large selection.

Good experience! Nice salesman

I had a great experience. My sales lady was very nice.

Everyone was great from the salesperson at the Ashley store to Cedric the delivery driver and his helper. Loved the way that you could track the driver. and delivery time was right on.

Ramona she made every effort in body for me and my family to find the perfect couch she did amazing and people like her is why I’ll always come back to Ashley furniture

Ramona was very knowledgeable and personable. Can't wait to try our new bed. The only thing there should have been a Christmas discount 😉

We went here looking for a metal bed frame. It was promising at first. The lady was nice to us as she was trying to sway us into buying a whole new bed set (which was fine). After about an hour of us continuously telling her that we only needed a frame, she finally pulled out the website on her tablet to make the purchase. Then she said the internet wasn't working. Meanwhile, another couple walked in, and they were talking to whom I assumed was the manager. Then she kept on leaving and coming back, and the manager called her over to help the couple while she was already helping us. And so we sat there for about 15 mins before she finally came back to get our info and told us that she'd call us once the internet was working. That was 3 weeks ago, so either they're "internet isn't working" still, or they purposely forgot about us because they couldn't convince us into buying something more expensive. 🙄

Delivery was on time and the driver was very courteous.

Ashley Furniture, is not a good furniture place they tell you one thing for delivery and another for the next. Terrible service, they told me it would be 2 weeks for my furniture Now I can’t get it for another 6 weeks for one item and 8 weeks for another. Hopefully these people can do there jobs and start delivering the products to their clients but I doubt it good luck to those who are ordering furniture!

I dealt with a friendly and helpful sales representative. I appreciate all the assistance

Took 10 mins for me to pick out 3 couches but took almost 2 hours to get checked out. There is no leadership or management at this location. Was told delivery could be set up on a Saturday but later told when I had to call customer service that deliveries are only on Thursdays. Not a great experience with this location. Cancelled my order and plan on purchasing furniture from somewhere else.

Very professional. We will highly recommend Ashley.

WE WHERE MEET AS SOON AS WE ENTERED THE STORE. KERRY HARRIS HE WAS VERY HELPFUL HE SPENT ALOT OF TIME WITH ME AND MY 93 YEAR OF MOTHER . HE WAS VERY Patient AND RESPECTFUL I WOULD BUY FROM HIM AGAIN AND WILL TELL PEOPLE TO GO BUY FROM HIM

Great experience and customer service. Would definitely recommend them to anyone looking for furniture.

Sales associate vary help and nice. Willing to work with you.

Ramona was wonderful she found me exactly what I wanted

We were looking for a new couch and Kary (the sales representative) was amazing at helping us! He went above and beyond to get us the best price and the easiest delivery. He makes me want to do all my furniture shopping there!

Kerry was helpful, friendly, and professional!

Phenomenal customer service, every time

Very friendly and helpful.

Two people working and they were to busy on cell phones to help us !! We want be back

Absolutely amazing experience!

Everyone was very friendly and quite helpful. It made for a comfortable purchase of our furniture. Thanks Ashley!

Ramona always made me feel welcomed when I was looking for furniture for moving. The entire team overall is awesome and I'd highly recommend going here.

Friendly and not pushy at all!

I had a really good experience at Ashley furniture. The sales lady was really sweet and kind and took the time to make sure that I was very satisfied.

Ramona went above and beyond to help me furnish my father's assisted living area prior to his arrival date. I am so grateful for her help during a very chaotic time!! I can't stress enough how helpful she was. We are eagerly awaiting the arrival of his beautiful new bedroom furnishings.

Shopping was so easy...gave me time to browse. Ramona was so helpful and patient until I found exactly what I wanted!

Went in and picked out furniture with a sales rep. When I went back to pay for it, they had erased my order. Went through it again, and they added about $4k to the original quote, which i turned down. I then got an invoice in an email that showed a $9k delivery fee and a total cost that exceeded my original quote by $14k. These people don't know what they are doing. No wonder the parking lot is always empty. Update: They contacted me and made it right by returning the sale price to the original quote. I updated the stars to reflect this, but it was quite a hassle dealing with them. Will have to see how the delivery end goes.

Everything went well from the sale to the delivery except one thing with the delivery confirmation—because I was not able to confirm with one automated phone call my delivery date was canceled and rescheduled for four days later.

Great service!

Walked in and Ramona helped us find exactly what we were looking for!!

Loved working with Kerry we left to go eat and came back and bought our sofa. Very polite and professional no pressure sales.

Ramona was very helpful and got us exactly what we wanted at a great price.

Kerry was very helpful and made our buying experience very pleasant.

Thanks for your expertise Kerry!

Kerry was very helpful and made our experience fantastic!

Great experience! I brought my disabled mom to pick out a recliner and Kerry met us at the door to help us in. He helped me transfer her into the recliners so that she could find the one that worked best for her. Thank you, Kerry, for your help today!

Good sale and friendly service.

Great, friendly service. Walked out pleased with the help we received.

- had great experience purchasing a mattress set along with couches today. The wife and I had Kerry as a sales representative and needless to say he wasted the majority of his day that he could have been tending to other customers but wanted to make sure we got exactly what we wanted and stayed throughout the paperwork process to make sure the entire sell went smooth from start to finish. Will definitely be returning down the road for our next purchase.

We went in the store to see if the store had a flip top sofa table we had seen online. Kerry's assistance was awesome! He immediately went to work on getting everything to work for us. We did make a purchase. We appreciated Kerry's knowledge and professionalism during our visit and transaction! We recommend doing business with the Nacogdoches Ashley Homestore.

I had an awesome experience at Ashley's and the the prices were great. Ramona was so kind and knowledgeable about the products they sell , and the manager was also very kind and helpful. I will definitely not go to any other store for my furniture needs!!

Donnie is a good and professional sale man at Ashley 's furniture store in Nacogdoches. He treated customers with respect and cared for what customer needs. I will come back.

Went to see Kerry he did everything with perfection. I will be back for some end tables

Had a great experience thanks to Terry

Great experience. Donny took the time to listen to what I wanted and helped me pick the perfect living room set.

Enjoyed Cody

Fantastic service with knowledgeable and experienced staff!

Kerry was great. Personable and very knowledgeable. It is confusing about Online Prices and Protection Plan compared to In Store.

Amazing salesmen, new manager was very annoying and rude. Simply wont shop there for this reason (update) (its like this guy never even pay attention)

Kerry was awesome and handlers the sale super fast and professional

The furniture was beautiful I will be shopping their again!

The salesman was very knowledgeable. I appreciated this and the fact he was not pushy, allowing me to decide on my own time.

A lot of mistakes were made with my purchase. Gave my the wrong price the first time and did not honor it when I had to come back and pay more. Did not put the correct delivery date. Poor costumer service.

Great place! Evan helped a lot

Great experience overall. Will definitely go back to this location and deal with Kerry. He was awesome and instead of trying to sell us what he wanted to sell he held conversations with my wife and I and laughed the whole time in there. We actually spent more time talking and laughing rather than shopping.

Friendly people.

Have been shopping at the store for quite a while, every time the experience gets more pleasant. Other furniture stores seem to pressure you or not sure what they are talking about and just not the quality of help at this store, so professional. So pleasant to deal with. Everyone from the sales person to the ladies at the checkout counter, the whole experience is very refreshing and actually makes me want to buy furniture because it is so pleasant there . Mason, you have definitely assembled a great team!

Went in to only look around and I ended up leaving having bought a new bed frame, my questions were answered with different bed frames of costs and warranty, will be looking again here for furniture in the future.

Steven Jenkins at the Nacogdoches store was super helpful. Very courteous and professional service. Followed up on my purchase and let me know about a future sale. I love my new sofa and ottoman. Thank you Steven!

We were promised (by Sales Associate) a bedroom set within 6 weeks when we placed order. It took OVER 8 months to receive! We NEVER received any updates from the store. Communication was nonexistent from them. I had to call several times without getting any firm date. Basically, they had no clue when the furniture would arrive. Any communication/Customer service would have gone a long way. We definitely would not purchase from this store again.

Found exactly what we we’re looking for which is very difficult as Denise and I have very different taste. Dealt with Tristen and he answered all of our questions and met our needs. Furniture arrived earlier than promised and looks great. We’ll be contacting Tristen for our future furniture needs!

Finished my room, had some peices. Went back for the Chester draw and night stand. Steven was great. Hats off to him. He was very polite and informative what I really like about out him he's not a pushy sales associate.

Steven Jenkins helped me find a bookshelf I was looking for. He was very helpful and answered all of my questions.

I don't like buying furniture because the markup is so high I always feel like I'm getting taken for a ride.

Just Moved into town and was looking for a couch. I found one online and was hoping that they would have it on the floor. They didn’t but they did say that they had it in the warehouse around town! Mason was a MAJOR HELP getting me the couch and he even honored the online price which saved me a couple hundred dollars!!! If you need any furniture and need it delivered go to Ashley’s and ask for Mason!

Beautiful furniture

Great looking furniture with a slightly higher than walmart quality but a much larger price.

Nice people and great customer service. Unfortunately, they have long delivery dates..

Horrible service, the prices were so high and the furniture was not quality

Great customer service, beautiful showroom, and friendly, personable associates.

Huge store,excellent products with the right people ready to provide.

If I had negative stars on here I would give them that because they don’t even deserve a 1 star. Zach the supposedly manager at the store is also in charge of acceptance now and will screw you every-way and if you need a refund he will not give it back! DONT DO WORK WITH THEM THEY WILL SCREW YOU!

Very friendly and helpful, even though we wanted to wait to buy. Lots of different pieces! All very nice.

Very helpful, very nice people! Good prices

Wonderful great deals

Don’t buy anything from them if you want your furniture in a timely manner! It won’t be delivered when it’s promised and they won’t do anything to rectify the situation!

Horrible place to do business with. The sales personnel working the floor lie and will say anything to get you to finance a bed, and they do not honor their warranties. I bought a bed that cost over 6 thousand dollars and started having problems.with the power base. Once I notified them of the complaint, they told me that the base was discontinued and offered me $380 instead, even though the base alone was purchased for 2 thousand dollars. STAY AWAY. THESE PEOPLE ARE LIARS AND CON ARTISTS.

Great costumer service

Always a great experience, the salespeople (especially Mason B) are always helpful without hovering.

A representative of this store, Michael Periero, for some reason took it upon himself to send an unsolicited message to my private number. I purchased a bed from the Ashley store in Lufkin back in 2015. I presume this is how he got my contact information. Their advertisements have followed me in the mail for years since that purchase and now I'm being pestered directly to my personal cell number. This isn't okay. Tell me Michael, are you okay with constant belligerent advertisements penetrating every square inch of your personal life? Why on earth do you think I would be okay with this?

This store is horrible. Me and my wife was conned into buying a $5000 bed. The salesman told us that we would never have a problem with a sagging mattress, and if we did it would be covered under warranty. One year after our purchase, the sagging mattress was causing both me and my wife back pain. So we co tacted the store as well as the warranty department and they responded by saying the the dip in the mattress was not bad enough to replace. Long story short......BUY ANYWHERD BUT HERE!!!! THEY ARE LIARS AND WILL SAY ANYTHING TO GET YOUR MONEY.

Brian was very helpful and found just what I wanted.

I can’t say enough good, about the Nacogdoches, Texas store. I had been to another Ashley Furniture Store and was not spoken to at all. I left and looked other places and the pieces I found I wanted was from Ashley. I needed to furnish a four bedroom home. I was greeted with a smile at Nacogdoches store and was helped by Nick.. he went out of his way to walk me through the whole process and was very patient with me. I would HIGHLY recommend Ashley Furniture in Nacogdoches and there is no way to thank them enough for all they did.

Eric was the best

I found some furniture online that I liked but wanted to visit a store to actually see and touch it. I called the Nacogdoches store and spoke with Brian. He assured me they had the furniture in the show room. I visited the next day and Brian assisted me with what I needed. The store personnel were friendly and helpful!

Friendly staff, no pressure browsing, no fuss sales.

Great prices and even better customer service. 👍

Wyatt Jackson was very helpful and nice! If every business had employees like him, doing business would always be a pleasure! Thank you Wyatt for all your help!

Brian was a great help and explained everything very well for me being a first time buyer. Great deals in store. Will definitely come back for a mattress soon!!

Very nice clean store, good selection of furniture at reasonable prices

Chad was wonderful! He helped us choose our new sofa sleeper. We bought a new coffee table that we were not expecting to buy. We bought a beautiful bedroom set that he guided us towards. While we waited to check out we also ended up finding a new dining table. Thank you for your service Chad! We appreciate your honesty in giving Mason credit.

Great experience!

Great service!

Very great prices and friendly staff.

Mason is awesome, highly recommend!

Chad was great! 5 stars! Thank you!

I was greeted promptly and friendly. First impression was very good. The young man that greeted me was very helpful. He spent time with me asking what style and colors I was looking for. He shows me all the rugs and furniture that fit the description I have him. He hunted until he found exactly what I wanted. Very patience with me. I ended up buying an accent chair, two area rugs, and two throw pillows. Plan on going back next week and buying a love seat, marching chair, and several lamps. Would definitely recommend Ashley Furniture to anyone and tell them to see the young man that helped me. His name is Brian H. He is very professional amd helpful!

Our sales guys was actually one of the managers at the Nacogdoches store, Eric! Super sweet fella! All the guys there were very sweet. We brought in our son with us. He’s 7 and very curious. They kept him entertained with ease! The secretary there was also very nice and interacted with our son as well. They didn’t have to do that. They’re not making the sale. But Eric was very patient with us. He made sure and explained everything to us from start to finish!!! Super knowledgeable and friendly! Will be going back for any future furniture purchases!

I had excellent assistance while choosing my new livingroom set. Wyatt was very attentive and knowledgeable. I would definitely return for future furniture purchases.

The customer service was excellent. The staff was helpful, kind, and very patient with my indecisiveness.

I visited Ashley Home store today in Nacogdoches, TX. All of the salespeople were very friendly and helpful, especially Wyatt. He was very informative and assisted me with all of the questions that I had. I would recommend this store to others. Very pleasant shopping experience!

LOVE IT! VERY FRIENDLY EMPLOYEES, WONDERFUL SERVICE ! THANK YAL

Great Service

Great attitude, very helpful, and was able to take care of everything I needed.

Very nice staff!!

I absolutely love this store purchased a living room, and bedroom set last year! Did have some issues with it but Brian has worked with us every step of the way to get them resolved! They never hesitate to answer any question I have. Looked in other furniture stores, but customer service is great so now I’m waiting patiently for my entertainment system to come in.

I highly recommend Ashley Furniture in Nacogdoches, Texas!! They made our experience great and easy!

Wyatt, the Product Specialist, was extremely helpful in advising me of all the available style and financing options for the item I needed. He actually helped me select an item that I liked more than the one I originally intended to buy, and it ended up being a better deal. This was my first experience with Ashley Furniture, but I do intend on doing more business with them in the future.

My salesman , Wyatt Jackson , is very knowledgable and efficient. I was only in the store 30 minutes. Now I'm looking forward to the delivery of my new beautiful Bladen sofa.

Great experience! Everyone there was super nice and helped us with our needs from living room furniture to our mattress selection. They were knowledgeable in all the products. If you are looking for any type of furniture, I highly recommend them.

Great experience buying a mattress and set of recliners. Staff was friendly and knowledgeable on the product.

Wyatt was helpful and listened to my wants and needs.

Mason was very helpful!

Was an awesome experience happy we went with Ashley

We have shopped all over town and ultimately chose Ashley because we appreciate the salesman Brian H. Excellent service, very helpful staff.

Mason is such a helpful and knowledgeable salesman. He treats us like family and makes sure we are always 100% satisfied with our furniture decisions! Ask for him when you’re in the Nacogdoches store, you’ll be happy you did!! 🥰

Great service

We had a great experience at the Nacogdoches store. The customer service was excellent and we found exactly what we wanted at a great price!

very helping in finding a new pillow to replace an older favorite. friendly staff as well

Best service ever! Eric was amazing! Great service Storewide! Highly recommend! :)

Awesome job as always!!! Chad is fantastic. I’d give 6 stars if it were a option

One word. Fantastic!!! Fantastic experience we had shopping for furniture. Most sales people are pushy and don’t leave you alone to explore. It started with a pleasant greeting at the front door. My husband and I walked around. And a sales guy approached us. And offered help if we had any questions. We continued looking around. And it was almost like he knew we had a question. He re-approached us and asked if we had any questions he could answer. Come to find out he was the manager. Eric Ross was so helpful and knowledgeable. Friendly and funny. It was the most fun we’ve had shopping for furniture. I definitely recommend coming here for all your furniture needs. And ask for Eric!!!

Friendly, not pushy, sales staff. Nice store. Reasonable prices.

Great customer service! Mason was the best and got me and my daughter all we wanted, will definitely refer friends and family to our Ashley Homestore Furniture Store.

Mason was very polite and helped us get the furniture we wanted at the price we needed.

Do Not Recommend!! I had a great experience buying the furniture and the sales person was very helpful, even showed me dates that our stuff would be delivered. We purchased over $5000.00 worth of items, one of which could be delivered on or around Dec, 5 2018, the rest of the items would be delivered around Jan14th. It took us two weeks to get the chair that was suppose to be delivered on the Dec 5th. I had to call every day to get feedback and was told that the delivery girl was out and that is why I have not received a notification on a delivery date....this was very upsetting to me since...1.) Is that the only delivery coordinator ??and 2.) Why am I having to call to get updates. Finally I was able to speak with the manager and he refunded me the money for delivery....after two weeks of calling. Now it is Jan 15th and I have had to call the store 3 times with no update. The first time I called I was told by Taylor that she would have a my sales person, Brain call me back, that was at 12:27p. Then after waiting a couple hours with no call back, I called again at 2:47p. I was transferred to the manager Eric, he informed the that my sales person wasn't even in the store today at all....so I guess I wasn't going to get a call back at all today. He told me that Taylor may have not even looked up to see if Brain was in today....lovely! I am now still waiting on my furniture with NO update on delivery!! I will NEVER use them again. The sales team is very nice but they have horrible follow up and delivery processes. If you want to wait several weeks to months to get your furniture, then these are the guys for you.

The whole staff was super nice, but the gentleman that worked with us was awesome! Thank you, Mason! He worked with us and presented us with multiple options. I will absolutely be doing business there again.

Best place to buy furniture

Great first experience buying furniture, with a lot of help and advice.

Mason was a great help.

We had an amazing experience in the Nacogdoches store. William, and the rest of the employees, were incredibly helpful. They helped load the table into my truck and actually drove to my house to carry it inside as well. Very impressed and will definitely shop there in the future.

Mason was very helpful, informative, & knowledgeable about everything! Looking forward to having our new sectional delivered!

GREAT EXPERIENCE!! Fast, friendly and helpful sales associates that went above and beyond to help me get just what I wanted. Ask for William!! He helped me navigate the “furniture buying process” so that it was easy and stress free.

Eric Ross and his staff are amazing.

This was our second time time buy from Mason at Ashley Furniture. We looked for him this time because he skips the obvious sales tactics and gives us facts, answers questions then leaves us to think. Each time we bought more than planned because he’s respectful, professional, and just a nice guy!

Brian was EXTREMELY helpful with us. He gives attention to all your needs when picking what’s best for your home. Great customer service and deals!

Great customer service!

The service was the best service I have had looking for furniture in a long time. Bryan took the time to listen to what I wanted and work hard to get what I want. Thank you so much!!

Store is set up really wonderfully! Staff was very friendly and Chad helped us find the perfect mattress!

Very nice staff and sales associate, Eric, very helpful.

Love the no-pressure assistance provided by the sales staff. He (Brian in this case) answered all our questions and offered suggestions when appropriate, but otherwise left us to browse and make up our minds. Plus the store had a large selection. And it smelled good.

My sales person done a wonderful job helping me pick out furniture

Awesome customer service

Eric was super helpful, and kind as he walked around patiently with my wife and I as we selected our furniture. 20/10! Would recommend!

Mason was awesome and answered all our questions, even honored a better online price! Great experience!

I purchased a beautiful coffee table with low monthly payments.

No hard sell, very helpful

Way better than Conns

Mason is AWESOME!!!!

Amazing customer service! I was showed exactly what I wanted and stayed within budget without an issue! They also have great deals to make you feel like you’re getting the most for your money! I would definitely recommend!

The sales person Mason, was very helpful, polite and knowledgeable. Good service, good pricing and friendly staff.

Haven't walked in that we haven't walked out with something. Living room furniture beds and a recliner. The guys there are super knowledgeable and very helpful.

My salesman William did a great job I appreciate his efforts to make us a completely satisfied customer to this point Waiting to see how the delivery process goes Thank you

Mason and Nash were very nice and went beyond expectations!

Greeted and guided!! Our salesman was very helpful and not pushy. Welcomed us to the store, told us about what was going on and then we were free to look around and get help if we needed. He was excellent in guiding us and suggesting options. Store is very organized and clean with a friendly staff. I came away with a new couch to go with my furniture that was purchased at the same store, as well as, a cruise!!

Ashleys furniture is a great place. Very friendy associates. I would recommend this place for friendy evnviroment awesome customer service and great deals. William McClure was amazing at helping us figure out what wanted and needed. William even told us that because of our purchase we get a free mini vaction! So glad we came to Ashleys Furniture! Thanx guys for taking care of us!

Awesome experience today at Ashley HomeStore in Nacogdoches Texas. We were looking for a sofa and ended up with one and a beautiful bed frame. Our Salesman Brian Heckeroth was the best so helpful throughout our whole process. We will be back to shop soon. Thank you so much Brian Scott and Sandra

Mr Nash was extremely helpful and made sure to answer all my Questions. Kind and Courteous Gentleman. When people ask me where I would purchase furniture I will say Ashleys and Recommend Mr Nash.

Staff was very nice and knowledgeable and not over bearing in any way.

Mason did a fantastic job. He made himself available without being pushy, and helped us find the financing we needed.

Excellent help!

Nash went above and beyond to help me and daughter. I highly recommend the nacogdoches store for the best customer service

Great people, good prices! Worked with Brian Heckeroth and he was super knowledgeable about all products and went out of his way to show me everything and make me comfy. Really enjoyed the visit!!

Great customer service. Everyone was friendly and very helpful.

very nice and very informative about their furniture.

Bryan is so helpful and patient along with everyone else. I've purchased multiple pieces of furniture from here and have not had a bad experience yet! I would recommend this place any day! Great customer service and love the furniture!

I had exceptional customer service at Ashley's Furniture Store. The staff was friendly and diligent about my requests. I got what I needed with additional great deals. I can't wait to repeat the experience. Brian you and your staff were wonderful!!! Thank you.

Excellent service. Reallly work hard to make the customer happy.

Great sales people. Sales rep worked with me to get my payments where I needed them to be

Mason was helpful, attentive and respectful from the moment I stepped inside the front door till I stepped out after a painless, easy and quick shopping chore!

Awesome furniture store, the furniture on display is very nice and the salesmen are very helpful.

Very pleasant and helpful associates, the man who helped me went out of his way to find exactly what I needed. The furniture is gorgeous.

Very nice employees, very helpful and go out of their way to help me.

Excellent customer service everytime!

Nice people, decent prices

Loved the service I received from the employees! Very willing to help me, never too pushy {which I hate}, and helped me get exactly what I wanted!

William was great, friendly, and helpful. We will definitely be back!!

Excellent sales and support staff. Best furniture choice in town. Glad we have them in Nacogdoches now.

Great service as always!

My husband & I have shopped at Ashley futniture multiple times, but never in Nacogdoches. We had the quickest and easiest experience today buying a rocker/recliner for the nursery! Mason was so helpful!! Nac Ashley is the best location!!!

Great shopping experience, simple and easy! William Rivas took time to help me search the kiosk for the items I was looking to purchase. Would highly recommend shopping at the Nac Ashley Furniture Homestore!

very friendly and helpful staff!!!

Really nice store, the prices seem high though. Didn't really like that we were followed around the store by a salesman that seemed like he was about to pounce on his prey. He was so close behind that when an off-handed comment was made about anything he had the "answer" or sales-pitch to counter the comment.

Brian was very helpful and knowledgeable. I will highly recommend him. He was patient, and very nice. He gave us a great deal and matched the online price.

Mr. Brandon greeted us as soon as we walked in. Showed us where the recliners were, offered us a great deal of helpful information. He allowed us space to look vs hovering like a buzzard. (😂) Very low pressure sales process, I’ll definitely buy from this furniture store in the future!

Brian was excellent help, and really knew the products well whick helped us make our decision on what to purchase. Very beautiful showroom with lots of options. Update: When my rocker/recliner came in at the store, they called me to let me know. I was able to go pick up Monday and called before I left and got an answering machine that said no one was in the office but showroom was open till 8 pm. I arrived @4:30 pm and there was a note on the front door that said store was closed due to prep for May sale. So even though my brochure, and the store front both showed open till 8, I wasted gas in my truck pulling my enclosed trailer all the way there for nothing. Then if that wasn't bad enough, when I did pick up my Rocker/Recliner and got it home to unbox, it was found to have a seriously bent up mechanism and bent arms for back to snap on. After many calls, and texts with pics I kept being told customer service would call me. It was supposedly worked out that Ashley's would deliver the replacement and pick up the damaged unit for all that I have been thru. When customer service finally called me over 2 weeks later they confirmed they would do this. Then another week later the store called and said my replacement was in. When I informed them about the plan of them delivering the replacement they knew nothing of this and claimed they don't make deliveries from the store, they have to come straight from College Station(hence the high cost of delivery). I was so fed up with this I told them to have it unboxed and inspected and I was coming with my trailer. Upon arrival at the store everyone was very nice and apologetic about everything that happened. I made sure they listened to the voicemail I saved from customer service saying they would schedule delivery of new and pick up of the old. This was a straight up nightmare and the worst customer service ever. I will not buy here again.

I visited the Nacogdoches location yesterday with the express purpose of buying new living room furniture. I was warmly greeted by William Rivas, who encouraged me to look around and made me aware of their sale. He allowed me to look around and tell him what I was looking for, what I liked and what I didn't like. He led me to several options, gave me specifics about each and the flexibility of certain pieces. He gave me plenty of time to make my choice and gave me payment options and discussed at length the 4 year protection plan. In the end I purchased a lovely living room set and a desk. I'm excited about my purchases and look forward to then arriving. William did a tremendous job and worked with me to select what I was looking to purchase. He is a tremendous asset to your company.

Very friendly and helpful people!

Brian H. assisted us. He was friendly and professional. Good place to shop.

Nice furniture.

Most helpful staff in town!

Friendly staff, Chad is great. Really nice selection and pricing, pkus there's usually a sale.

Just looking around, service was excellent, very friendly

William Rivas was very nice and very helpful

Ashley homestore in Nacogdoches made it very simple to buy a new couch! They will match any price you see at another store! Ask for Bryan! Such a great salesman!

Very friendly, great service.

Mason and Eric took great care of me!

It's all about the sale. Not sure if I would go back. I know sales are the reason for opening the doors but there needs to be some work on people skills.

Good furniture

The whole staff was very helpful and accommodating. The Manager of the Nacogdoches store and staff went out of Their way and took time out of a busy day to help me and make sure I had furniture in my new apartment. I had no place to sit and they blessed me by bringing my couch out that day.

Great store

Eric Ross was very professional and knowledgeable with our purchase at Ashley Furniture

Brian was great, he was very attentive and made sure that I got what I wanted at a great price. He was patient and worked very efficiently! I plan to shop here for more of my furniture.

Great customer service!

Great service and super helpful!

The team at Ashley's Homestore is phenomenal and Brian is amazing! He helped me when picking out and ordering my furniture and was extremely nice and knowledgeable. When a hiccup in availability for a table I ordered occurred, he made time for me and worked with me to find another table that I was just as happy with. Great guy and a wonderful asset to Ashley's Homestore!

I would like to thank Ashley Furniture for having such great sales women!! Lori Defoor was very patient with us and our kids. We love our new furniture and will definitely be back for more.

Really nice sales staff. When asked to let wife and I talk about several options, staff always agreed and left us to walk around without being disturbed. Good experience.

Such an awesome experience! Thank you Brian Heckeroth for making my trip one to remember. I will definitely be back again soon!

Cynthia was super sweet and helpful!

Beautiful store friendly, not pushy , clean and very relaxed environment

Great selection. Laid back atmosphere

It was a very nice place had a beautiful selection.Lori was very nice.I really enjoyed my visit.

Lori Defoor sure does know how to make up feel at home. Best customer service ive ever had. Absolutely amazing!

Friendly staff. Good selection of furniture.

Eric helped us find bedroom furniture first in Lufkin last summer and today in Nacogdoches. He was always available, but not pushy. We love Ashley, and are always impressed with their store! We are thankful for a Nacogdoches location.

Had a great experience. Brian our salesman was very knowledgeable and didn't put any pressure on us to buy. Can't wait to get our furniture delivered. I would definitely recommend them.