Ashley Store New Braunfels, TX

Got a mattress was quick and easy

Great furniture and clean. They also provide items straight out the box delivered to your home or business.

Went in and purchased a sleeper sofa this weekend and made it very clear that we needed it ASAP. We were told it would be delivered yesterday but because the sales girl didn’t put it on the schedule we have to wait another week. Last time I shop at an Ashley’s. If I didn’t need it for holiday guests I’d cancel the order.

Megan and Joseph were amazing !

We recently purchased a kitchen table from Ashley and after using it only one or two times we found a ring on the finish of the table. Reached out to Ashely for warranty and they considered it normal usage. No help what so ever. Now we are stuck with a table that we can't let our kids put cold drinks on. They do not back up the quality of the furniture they sell so be ware.

Joseph at Ashly Furniture Store did a great job. Even though Joseph was a new employee, he was very knowledgeable and had great customer service

Shoshana was fantastic, the rest of the staff was kind and helped us load up the recliner - place smelled good, wasn't attacked by bears when we entered or left, lots of seating, no owls, complimentary shaved ice would be nice but not a necessity and Shoshana was fantastic. Thanks, Ashley.

Super friendly and very helpful!!! Megan was exceptional!!!

We bought a piece of furniture here after our 5 year warranty expired from a different purchase. The store assured us that we would get a refund after the fact. They also charged us full price for the piece of furniture instead of being able to utilize the holiday sale going on at the time. This was in August and it is now October, my husband has called costumer service 6 times and they stated we would have someone contact us in 48 hours and no one ever has. This was a complete waste of our time and money. They do not honor their word or deals. I will never buy another price of furniture from this store or this company again. Update* I have contacted customer service at least 3 times since posting originally. It's now November and I still have yet to be refunded.

This was my post the other day. Very nice friendly staff. No pressure just educating Unfortunately we were supposed to go out of State but we were told we could get our furniture today Friday. Then today came and went and no one told us they cancelled our order and no one contacted us to say their sorry or what are they going to do about this. So we cancelled order and told them to deactivate our new credit line since their Customer Service sucks and The Owner didn’t feel we we’re important

Joseph was helpful and super patient. We are so happy with our purchase.

Mark was a great help with the selection and purchase of our table

The store was well organized and the associates were knowledgeable and helpful. I will visit the store again in the future.

Alvin was super helpful! We were really impressed with our experience at Ashley furniture in New Braunfels!

The employees at the store are very helpful and kind. I worked with Joseph and he was so accommodating, knowledgeable, and helpful. Definitely recommend this furniture store and ask for Joseph!

Our sales member Meagan was awesome. She really looked out for us.

Alex was great! Got exactly what we were looking for!

Upon entering the store, Megan quickly waited on me and listened to what I was interested in finding. Then she showed me the best fit to match my needs. From there she answered my additional questions and presented the best price for the item I wanted and scheduled the delivery for the time of my choosing. I will definitely return for any other furniture needs I might have.

(Translated by Google) Serves very well, thank you. (Original) Atiende muy bien gracias

Joseph did an excellent job. He was very courteous and coupled with his knowledge, he is an asset to Ashley.

We had such a great experience working with Dylan at Ashley Furniture! He was incredibly patient and helpful while we took our time deciding on a new dining set, couch, and loveseat. We really appreciated how he gave us space to think things through without any pressure, but was always there with great advice when we needed it. Thanks to Dylan, we found exactly what we wanted and couldn’t be happier with our choices. Highly recommend asking for him if you visit!

Dylan is the best sales person. No pressure and answered all my questions thoroughly

Dylan was fun salesperson to shop around the store. I found a recliner. And he was most helpful.

Don't go shopping there based on their website. All the sales they claim to have are not in their showroom. They can order you the furniture but when it comes in and you don't like it, there are no returns. Call before going there if you see something on the website you like. Very frustrating that they cant tell where a location is that has the furniture.

Both Eric and Megan were very welcoming to the store. Megan was very helpful. In helping me choose the right sofa, recliner & love seat. Eric was very helpful in getting me the best price for everything. I’m definitely telling others about the wonderful service I received.

Bobby Pfluger was amazing and I will be bringing my business back

He was amazing. He connected with me, listened to my needs, was not pushy and did not oversell. I left with exactly what I wanted and was EXTREMELY PLEASED!!!!!!

Fast and efficient service!

Great experience good energy, great people, and amazing customer service answered all my questions and was happy to explain clearly

Went looking for a living room chair today. Mark was my salesperson and he was fabulous. He helped me find the perfect chair and took care of everything. I also found some really nice pots for plants on clearance and he helped me load them in my car. Great experience today.

Very friendly and they helped right away.

My experience with Ashley Furniture was very good. The person who helped me was Megan and she was very knowledgeable. She was very friendly and really helpful and took as much time with me as I needed.

Very professional and friendly!!!

The experience was great and the sales person was very helpful. Thanks

Quick and easy

Simple and pleasant experience. Also the warehouse is located in New Braunfels and my order is in stock so I don’t have to wait weeks to retrieve my order.

I walked in with a mission and my assigned person was wonderful and listened to my requests.

Decent customer service. Furniture is cheap. Particle board and plastic connectors

Great store, great staff, great prices. Excellent management!

Megan was amazing and I loved working with her, we found everything I needed for a great price.

Every thing went great. Thank you

Dylan made the whole experience great! Will refer to everyone!

We purchased a couple of recliners. Our sales guy was awesome. He really worked with us on the price. Overall great service, we will definitely be back. Alvin was awesome.

Dylan Celestino did a great job with helping us pick the right pieces for my dad

Had a Personal shopper assisting me throughout the visit

Started off a little rough, but then we met Dylan. He is such a nice person. He was very courteous and down to earth. He did everything he could to get us a price we were looking for. Thank you for everything Dylan.

Eric was great! He is very patient and showed me different pieces of furniture.

Megan was fantastic and helped us the entire way. She was able to give great suggestions on purchasing.

I will say your staff at your showroom were all very helpful. Im sorry to say your warehouse pickup has ruined my thought of ever buying from your location. Waited 2 hours with slow service unorganized lineup. Your 30 min ahead of time is useless they dont have anything ready anyway. I really wished I read previous reviews this is unacceptable

We had a great experience. We always buy from Ashley

Amazing got me exactly what I need for a great price!

Experience was great. Sales professionals were awesome. Well Informed in their product.

Ashley Homestore Always Offers Top Of The Line Furniture And Good Helpful Sales Staff To Make Your Shopping Always The Best After All This Home At Ashley Homestore

We wanted the five piece with the armless love seat for $2,999. We were going to order it online, but I decided to go ahead and give the sale to the salesman. We received our sectional a week and a half later and were shocked to see it was much smaller than the 5 piece set we were expecting. They gave us a 5 piece with two single seats instead of the armless love seat plus the single seats. This made it the same size as the 4 piece instead of just price matching the 5 piece we wanted.

Great

Expertise. Cordial. Knowledgeable. Product quality. Deliverable Great Team.

Mark Bickerton was phenomenal!! Ask for him if you go to Ashley Furniture in New Braunsfel. Also, the Sales Manager, Travis, gave me an excellent price. I highly recommend them both. God bless.

Dylan and Travis were wonderful!! They helped us get the furniture we needed! Will continue to purchase with them.

Megan was amazing in helping us find exactly the right fit for us!!!

Megan was awesome!

We were pleased with our shopping experience today. We were greeted right away and offered help as needed. We were not hounded by employees. We found a bed right away. We were helped by Megan in the mattress department and she was very knowledgeable. She took her time explaining the different brands and styles. We left and went a few places to compare but came back to buy a bedroom set and a new mattress!

Bobby was a kind, knowledgeable, professional salesperson. He was also personable and patient while we were making an important furniture purchase.

Bobby Pfluger excellent transaction!

Ashley Furniture is a great place. Bobby did a super good job in selling me a great recliner.

Megan was super friendly and knowledgeable. She answered all questions that came up and made the experience great. Will definitely be back

Our furnishing specialist was Bobby Pfluger, he was patient and very helpful!! We got an unusual piece, but the shopping and buying experience was excellent!! Thank you 🙏 We will do business again soon!!

Very friendly and helpful people. A pleasant shopping experience.

Customer service was awful at the New Braunfels location. Felt very rushed. We arrived at 8:30 pm their hours posted stated they close at 9pm and sales rep met us outside the doors walked towards the parking lot to tell us they were fixing to close if we knew exactly what we wanted. My daughter was there earlier that day and did know what she liked. So we told Meghan we do know and we drive an hour to get here. If my daughter didn’t need this couch I would’ve left with NOTHING. While waiting my husband inquired about another couch he was interested in and we got no response. They were ready to leave. We got in our vehicle at 8:50 pm after purchasing the coach my daughter wanted.

Bobby Pfluger was super helpful, kind and passionate. He got us what we were looking for.

Bobby was Awesome We left happy and confident with our purchase

Quick and easy, Eric was extremely helpful found exactly what we wanted

Does not open right at 10:am,. Guy just grabs our paperwork says he'll be back. Meanwhile some guy comes out and asks us, "Who wants free shit?" Then proceeds to say "Nobody's drinking but I'm lit." My two year 8 olds just stared and asked me what was he saying

I went into Ashley and wanted to see a sofa that I liked online. I made a comment about AEFIS (military website) where the listed price was several hundred dollars cheaper than online. The manager came up to me and asked me about my military connection and told me that they price match with AEFIS. I ended up buying the sofa and even came out a little bit ahead. I’m really appreciative about how professional and knowledgeable everyone was. I will be going back for future furniture purchases.

Megan was absolutely fantastic!

Abby & Bobby were both wonderful people to work with. Both are very professional & at the top of their game. We bought split king bed set that my wife and I are very happy about. Ashley Furniture Store is a hidden gem.

Faith was super patient and helpful!

Megan was very knowledgeable and personable.

Ask for Megan, she patiently helped us with a large order. Great selection, pricing & financing.

Friendly, knowledgeable, knew there business.

I bought my bedroom set, couch, and a Tempur Pedicure mattress at Ashley in New Braunfels. Abby was so helpful! She is certified in mattresses, so she helped me find the perfect one for me. Since the mattresses don’t go on sale, I was able to get a payment plan of 60 months either 0% interest. I had my couch and bedroom set in mind before I came to the store from online and visits to other Ashley stores out of state. Abby matched the price of the couch from the online price since it was lower. The bedroom set I wanted was actually lower at Ashley in New Braunfels than it was at the other Ashley’s in other states I looked at. My bedroom furniture was delivered within two days! I picked separate shipments so I could at least get that since I just moved into a she house. Delivery was right on time and quick and efficient .

Bobby Pfluger was so knowledgeable! Can’t go wrong buying your furniture from him!

I was taken care of very well by every single person I encountered. Never any pressure. Just straight with the facts. I would HIGHLY RECOMMEND this location in New Braunfels.

Faith was very helpful she is a great example of great customer service. I will continue to use this as my favorite store to shop at.

They took along time to get all my info down ..

The sales woman, Faith Dittmar, was exceptional. Very professional and helpful.

Quick, knowledgeable & great price.

Megan was wonderful at helping us achieve our furniture goals. Thank you!

Great, friendly customer service. Would def recommend to friends and family

The store was clean and neatly organized. Some items weren't available, but that wasn't an issue since can wait.

Nice and enthusiastic salesperson.

Alvin was great. Could not have asked for a better salesperson.

Great experience ! Our sales associate (I believe his name was Bobby) was very helpful and knowledgeable about their furniture.

Angelica was super helpful and made scheduling my order delivery quick and easy. Really appreciated her support!

Love this place!

We needed a living room suit and Kyle the floor manager walked us through everything ended up getting a great deal! There was absolutely no pressure to buy and things were explained very well. Also got a good discount. Thanks Kyle

Staff were very friendly and helpful especially my sales rep Shoshanna. I found the perfect kitchen table for my new home.

Alvin was super nice and helpful! Made everything super easy! So glad I came in.

Bobby was very helpful and got us what we needed quickly!

Selection of the furniture piece that I was looking for went easily and without fan fare. The best price was offered and a discount was applied, which to me, meant that there was ample room for bargaining. If you can "throw in a warranty" and discount the sale price, the mark up must be pretty phenomenal. All though, the warranty, being in house, cost them nothing. In reality, I'm not big on warranty programs as they usually don't stand behind them or can find fault with the user to deny any claim. The thing that I find aggravating it I informed them that I would not be ready for delivery for two weeks due to installing wood flooring. I've been contacted no less than three times in a week to try and expedite delivery. Not listening to customer needs. I took advantage of a fourth coming Holiday sale only to be badgered to take it now. Not very professional.

Fair price for a quality product. Sam was very knowledgeable, pleasant and no pressure!!

Bobby was fun, informative, and interesting. Thanks Bobby!

Bobby was very helpful and polite in showing us the products we were looking for today. He was very friendly and we felt very comfortable with his answers to our questions.

Faith was so helpful and sweet! Give that girl a raise!

Absolutely kind, informed and amazing with answering any and all questions! We will be coming back and asking for Abby!

Thank u Kyle & Shoshanna bc of yall I left a happy camper again thank yall so much ❤️

Megan is awesome she was great and extremely helpful. I’ll definitely visit for my next purchase with her.

Faith was so helpful in breaking down everything and making sure we found the right fit at the right price for us. :)

Email link for payment would not work Text link for payment would not work Next text link declined several different methods of payment. Already waiting over an hour at warehouse for pick up......

Shopping at this location was the best I could have done. Abby not only helped me with my order but had me sold on a temper-pedic mattress when I curiously inquired about one. I went back a couple of days later and bought the mattress. Abby is highly knowledgeable with store produce, patient, attentive & nice. The whole process in ordering was painless. Thank you, Patricia P.

Megan was so nice and friendly and knowledgeable, she was not pushy and gave us our own time to decide. She gave us very good information about the care of the fabric and the construction of the chair. She was very helpful and made the sale.

Good price for ottoman. Polite Salesperson (Faith, knew her inventory & immediately showed us what we asked for) Available for same day pickup. Warehouse was polite, professional & organized. Good customer service.

The store was clean and the salespersons were courteous and not pushy. I will probably go back.

Just purchased my first new couch ever, Abby made the whole process from front to back easy. She took the time to show me all the couches that would fit my needs. Thank you Abby and thank you Ashley’s furniture!

People that work there were very nice. Nice store too. The reason for 3 stars is ,I was shopping for an area rug. I found one , but I could only get the one on their floor at a good discount but I would have to get it cleaned. And this rug is now discontinued. Needless to say I passed on it. Very disappointing .

I spoke to a young lady on the phone, told her I would ask for her when I arrived. She was busy, but a real gentleman came to offer help. Explaining he was the manager, he proceeded to help me. Our conversation was so pleasant and refreshing, I decided to make my purchase because I was so grateful for his support of his staff. After the sale he pleasantly introduced me to the young lady I originally spoke with and of course put the sale in her name. This young man Kyle is an asset to your company. I’m sure he will serve you well. Young yes, Divisional Management prospect, ABSOLUTELY !

It was great

Great Service

Wasn't told would need assembly but they went ahead and assembled it the assistant was not a good person. The driver was super nice 👌

I got a good deal on a mattress, employee was helpful and ready to do what he needed to make a sale.

I was over charged almost $200 from one day to the next?

Abby was very nice and knowledgeable.

I greatly Appreciated their help and look forward to going there for more of my Furniture.

Megan was amazing, she was upfront with everything, super knowledgeable and friendly. Her and Alvin were very approachable. We will shop with Megan any time.

Best experience ive ever had shopping for furniture. Megan was knowledgeable and very helpful

Megan made this experience amazing...we are so thankful for her. Very kind hearted and gentle personality ❤️ Couldn't be happier with our experience!

Sam Ramey was fabulous. Made it a very easy transaction.

Shosauna was amazing and knowledgeable, the entire experience was great! I will continue to purchase Ashley quality products.

Abigail was awesome. Thank you!

Great experience! Everyone was so nice and patient with my questions.

Megan S was great. She helped us keep a "favorites list" and made our shopping experience great. We cannot wait to get our new furniture into our new home. Thank you Megan

Seamless experience, Booby was great.

I was very pleased in the clarity of the way they conduct business. I had a budget ,as most of have,they did their best to make it happen . I will refer this Ashley Store in New Braunfels to my friends.

Abby was very helpful!

Kevin did a fantastic job, and had great patience!

Our sales associate Sam was great! Friendly, knowledgeable and professional.

Sam was extremely helpful and insightful, especially for a first buyer.

Texted that I was “headed that way” 30 minutes before as requested. Still had to wait over 1 1/2 hours for the 1 dresser I came to pick up. some one that came 30 minutes behind me got their order before me too.

A week ago we met Abigail at Ashley. She asked what we were looking for and we told her we were interested in recliners. We further explained we were just looking and we’d let her know if we had any questions. Abby was very understanding. We sat in maybe 2 dozen recliners everything from the full power to the old school manual. We asked Abby if the manuals came in the 3000 thread psi fabric and she told us it did not we also asked if any of the manuals had the armrest storage like the electric models and they do not (I think that’s a huge miss on Ashley’s part). Ultimately we chose two identical manual recliners in grey upholstery. We exchanged info with Abby and told her we needed time to think. A week later (today) I dropped by and bought the two chairs. Abby made the process painless she offered all the upgrades along with delivery and white glove delivery. We chose regular delivery (we’ve got 3 older dogs and no point in them losing their minds with strangers in the house. Abby totally understood. My purchasing visit might have lasted all of 10 minutes! Great job! Thanks Abby!

Great service thank you Sam

Meagan was sweet, knowledgeable, professional and very helpful. I would definitely return to her for future purchases.

Sam found us exactly what we were looking for and with price adjustments we were done within 30 minutes. Super staff helped load into our truck. A fine experience.

The leg on one of our Bolanburg Rake chairs broke and we needed to replace. I had a difficult time ordering online and called the store. Meghan took my order, walked me through the process online and should get my chairs by Wednesday WOOT WOOT!

Shoshanna was very professional and helpful. I had actually stopped just to look at bedroom sets, mainly to compare prices with a set advertised at Rooms To Go. After stating what I was looking for, she began showing me options, and was very thorough. Since I wasn't sure about purchasing right away, she sent me an email with specifics about the set I looked at. As I prepared to leave, I asked if they had a zero interest payment plan, which she explained. She also let me know we could run my info to see what amount I would qualify for, even without making a purchase right away. After getting qualified, I decided to make a purchase. What I appreciated most about Shoshanna is that she never once tried to talk me into anything. No pressure tactics that some sales people try and use. My experience was great, and I look forward to my upcoming delivery. Thank you Shoshanna!

Great customer service.

Great experience. Love my couch and the prompt delivery of it!

Sam was incredibly helpful and it was a pleasure to shop at Ashley’s with her incredible service

Louis was exceptional. We were looking for a dining table and we were able to find one within a short period of time. Excellent selection.

We loved everything about the store and Kylle was very professional and did an awesome job helping us through this experience.

This does not have anything to do with the store, but has everything to do with the delivery. First, I was scheduled for Tuesday 4/16/2025 between 9:45AM-12:45PM. Delivery never came and I waited all day and no one ever communicated to me until I called it in. Then on Wednesday 4/17/2025 the delivery arrived and the delivery person (Nester) told me he was not going to bring in my replacement until I went outside to the truck and he was going to un-package the chase on the truck and have me inspect it outside. First, I am pretty sure I cannot get on the truck to inspect furniture and secondly it does not protect the furniture when they bring it inside. I told Nester I would inspect inside the house just like all my other deliveries. Nester then said the delivery would be stopped because if I did find something wrong he did not want to have to carry it back out. At that time Erik, the other delivery driver was on the porch with the replacement. When they both carried it inside they scraped my front door when rubbing up against the door. I let Nester know they scratched up my new front door and Nester told me he is stopping the delivery and calling his supervisor. I told Nester the delivery is going to be completed as I paid for this and it is already in my home. Nester then told me if I am going to report the front door he is not going to finish the delivery and take everything back. This is blackmail. When I told Nester that I am not happy with the delivery and how I am being talked to Nester told me, "...I am sure you are not happy with how you are being talked to..." and smiled. So, I kicked him out of my house and off my property and helped Erik finish the installation and heavy lifting because he could not do it on his own. As a customer I should NOT be treated this way. After spending several thousands of dollars this past month furnishing our new house I am not sure I am going to shop at Ashley Furniture Store ever again based on who you use to deliver furniture. I am appalled by the POOR level of service. I do NOT want Nester ever coming to my house ever again for any reason.

There was a bit of a hiccups about communication regarding delivery but once that was straightened out everything was fine! The delivery people were awesome!

The salesmen at Ashley were great. I told them what I was looking for and they took me to three items that fit .The buy was fast and efficient.

Farrah was super sweet and helpful! We love our new furniture.

Ashley store in New Braunfels provides an excellent selection of furniture for all your needs. From large dining table cabinets to a wide selection of chairs, sofas and beds your are sure to find something here that suits your tastes. What really sets this place apart are their staff. A special shoutout goes out to Bobby for his friendly and helpful information he shared to help me find the perfect mattress. So if your are in need of sprucing up your room, head over to Ashley and see what they got.

On time, very professional, very nice young men.

We had a great experience with Bobby. Very friendly, knowledgeable, and helped us find a great deal!

Meghan was very pleasant and courteous. Her willingness to answer all questions made me decided to purchase my bedroom and living room furnitures that day.

Update: Texted the number that was provided in the response. It was to an automatic corporate number where I was directed to warranty. Explained my situation and even though they could see when I requested the credit in their required timeframe, they said since I was passed the 6 months after the 5 years, they couldn’t help me. I won’t plead my case anymore, but again just sharing my experience of no resolution. Sigh. Meh- purchase process was fine and furniture was fine, however I wasn’t pleased with how they handled the extended warranty credit. I purchased a couch in 2019, utilized the Ashley one year warranty the first year because the frame broke. I had also purchased the extended warranty and they said after five years after purchase, if it isn’t used you get it back as a store credit. Called numerous time to corporate and they kept saying they were sending a form to the store to complete to receive my credit. Nothing was being done and apparently that’s not even the process. Then finally someone in corporate said to go to the store. So I did, and the store said that since I used the Ashely warranty the first year, I wasn’t able to get the credit. Called corporate the next day because no one ever mentioned that - was told that the store was incorrect and that I had to go back in store because I was able to get the credit. Called the store before driving again and they said corporate was wrong. Honestly I was halfway through my pregnancy at this point and was over the back and forth that I gave up. It’s past the time they give you to claim the credit for me, but wanted to let others know that no one was really helpful in my situation.

Sam exceeded my expectations! Friendly, great communication expert advice, and went above and beyond to ensure I found exactly what I needed. Made furniture shopping a breeze!

Sam was amazing. Didn’t hurt she had the same name as my husband. She made us feel like family. She sold us a complete bedroom set and chair for our new home. Fell in love with her and the furniture. We will be back soon. Thanks Sam your kindness is infectious.

Tried to do a quick purchase on a love seat to take home tonight. Unfortunately that was not an option. So instead of them making money and having a happy customer, because we all know everything that's there for showing can easily be replaced by getting another on in. So Ashley's not only lost business, but a new customer who was hoping to make future purchases. By the way, I was paying it in full today, had no intention on weekly, monthly or whatever payment options they have.

Excellent service. Fair prices. NO pressure. Delivery was extra. I have purchased 4 items from Ashley and I have not been disappointed.

I went in for a total home makeover..spent over 16k on all new furniture..my salesman Bobby was the absolute BEST and I hate to give this review of how awesome he was and made things super easy..but his team that deliver and assemble has made this store lose a valuable customer..they delivered my things very choppy ..pieces here and there and the delivery team left my son bed unassembled! It has now been a week later and 7 ti kets to get this handled later and STILL NOT ASSEMBLED..I AM LIVID!! BOB MILLS AND ROOMS TO GO WOULD NEVERRRRRR!!! I should have given them my hard earned money because ASHLEY can kiss my backside the way I feel I'm being handled to get this taken care of!!! This store won't get not one more dollar from me ..because either am now paying a independent builder to put it together..UNACCEPTABLE ASHLEY!!! Update..it has now been 4 MORE DAYS OF MY SON SLEEPING ON A FLOOR AFTER FULLY PAYING..AND I AM SO READY TO SWEAR AT 3VERY WORKER... I AM TELLING YOU GUYS ...DO NOT GIVE THESE PPL YOUR MONEY!!! AFTER NOTICI G WHY THEY DIDNT ASSEMBLED IT..THEY DELIVERED IT CRACKED AND CHIPPED AND REFUSING TO GIVE ME A REFUND AND FO4CING ME TO ACCEPT A REPLACEMENT ANOTHER WEEK LATER..AFTER I SAID IM DONE HERE..GIV4 ME MY REDUND ON MY SON BEDROOM SET! ENOUGH IS ENOUGH!!!

Great customer service. Bobby, our sales representative, was professional, courteous, knowledgeable and super helpful. The product selection was extensive. We were able to find the perfect recliner at a reasonable price. Thanks you Bobby for letting us browse around. We felt no pressure and enjoyed our entire shopping experience.

Nice, friendly service, helpful salesman and saleswoman!

Megan was very helpful and professional! She found exactly what we were looking for 😁👏🏼

The whole staff was courteous and kind! Alvin was an amazing salesperson who worked with us!

Went to Ashley store in Marketplace in New Braunfels. Was helped immediately to assist us with finding a sofa sleeper. Store employee was very knowledgeable and explained different options from several choices. Very fast delivery service of getting our furniture in 2 days. Would highly recommend Ashley Furniture Store because of huge selections and Google prices.

Abby and her manger where amazing and will be back to do more shopping ❤️

Customer service was top notch. The brother was friendly and felt like family. Thanks for helping me out

Excellent customer service and Alvin was so helpful. Beautiful clean store with a variety of furniture styles and good sales! I'll be back...

Megan was very knowledgeable about the products. Her personality was sweet and confident.

Service was great. Very impressed. Told Kyle what we were shopping for and he took us right to it. Kyle answered all our quesadillas even measured the furniture so I could make sure it fit in our space. He went over the financial info and made sure we understood. Can’t say just how much I was impressed with Kyle. When I need something else, I’ll be coming back to see Kyle.

Great service and we love the furniture

So friendly and patient! The manager greeted us when we walked in and directed us towards the location of items we were looking for. And once we found the product we liked, Abigail helped us with the purchase! She was great and knowledgeable!

Courteous, helpful, professional salesperson. Good chair selection. Competitive price. Timely delivery schedule.

Megan is a fantastic sales representative. She knows her product line and explores all options. Megan is an exemplary employee..

We were able to get what we needed and the sales associate was very helpful.

Great service

Really good experience! Our salesman, Jack, was very professional, knowledgeable, and friendly! Great Job!!

Megan was awesome! First to greet us & helped us with any questions we had. She was patient with us as we compared recliners! Great experience!

PLEASE READ THIS REWVIEW! Pickup 10 to 6 Tues to Sat!!! The Distribution Center is open Tuesday to Saturday 10 am to 6pm only. It is NOT updated with the stores for Furniture pickup. The guy i talked to was amazing and he's been telling corporate to update the pickup hours

The salesperson, I believe his name was Bobby (if I'm wrong please forgive me...my daughter has the paperwork). He was patient with us and assisted very well on our needs and affordable.

Very pleasant enjoyed all the information and assistance Jack Squires provided

friendly staff, forgot her name but the employee that greeted me was also very helpful in finding what I wanted.

Satisfied customers, Awesome service, Mr. Bobby Pfluger was very informative, professional and knowledgeable! Best of the best, thanks! Highly recommend to others to purchase at Ashley! Thanks again and God Bless ✨️ Juan and Veronica Leal, Proud 34 year Veteran!

No stars service sucked

Absolutely fantastic experience! I worked with Megan who was so kind and helpful. She actually helped me with a price match from a competitor as well. Highly recommend.

It was a good experience and Amanda was very kind. She addressed all of my questions.

Farrah was very friendly, helpful, and very patient! She was not a pushy salesperson, which for me is a plus! She explained everything well. We were happy to have met her!

Megan was very helpful and kind. Thank you for helping us with purchasing new mattress for our kids! Very smooth process

We were told we would have our furniture within a couple of days. So we decided to go with Ashley. Then we found out it would be over a week for delivery. Since delivery would be just a couple of days we decided on Ashley. Only to find out we were misled. I have no opinion on the furniture yet. Hopefully it won't be like customer.

Awesome sales team. I highly recommend

Shopping for specific furniture for my daughter; and I was very pleased by the help I received from employees and the manager. I was able to get exactly what I was looking for and a great price. My second time shopping here and won’t be my last. Jg

My salesperson, Farrah, is awesome. She helped me get exactly what I wanted in living room furniture and then found the perfect small dining set. Farrah is very personable and easy to work with.

Megan provided great customer service! Very polite and the entire process was seamless. Greatly appreciated.

Shoshanna was extremely helpful taking the time to show me multiple items, explain where to best get furniture that is no longer a common style, and helping me pick out something I hadn't planned on getting after my first choices were unavailable. Overall the experience was extremely positive. Unfortunately the pick-up experience was the polar opposite of store experience. Fortunately the distribution center has its own map entry where I'll communicate that.

We shopped several furniture stores, one of them was Ashley furniture. Megan was our sales person. We found exactly what we were looking for. Megan came up with a price we were happy with. It was very good experience.

VERY UNPROFESSIONAL lady that works here. Just came to look at couches that I thought were at this location and because they weren’t I didn’t want to make a purchase until I could see them myself. As we were leaving one of the female workers says “thanks for wasting time”. We were just trying to get information, which is their job. And after going back and forth with the sales girl trying to say we weren’t purchasing at that moment I would think it was clear we didn’t want to buy, but I guess just asking for help and info is a waste of time. We definitely won’t be returning to make a purchase from them.

Shoshanna is awesome! Very helpful and patient!

The staff who assisted us were awesome! They took their time, showed us a lot of options for buying and answered all of our questions. Very friendly environment and we could not asked for better treatment!

Megan was very professional and patience with my wife and my request. She answered each and every question we asked her, and provided us with many options to select from for our furniture. I highly recommend Megan.

I’d like to offer kudos to Farrah and Abagail (Abby) for helping me out earlier today. I was in a bit of a hurry, had the grandbabies, and just needed to be “in and out!” They were wonderful; got everything done btwn baby interruptions and was out the door in a jiffy! Thank you both for your patience.

Everything went okay, but they only gave us. It was 1 year of no interest, but the advertise on TV for a 5 or 6 years, no Android.

Great experience and the customer service (Abby) was amazing.

I loved the lady who helped me. I really liked her attention, patience and good treatment.

I was looking for a sofa for a friend. Megan at the l35 store in New Braunfels was in front of the store and greeted me. I told her what I was looking for and she immediately directed me to 3 good choices. They are attentive and very helpful. Wound up finding the perfect option.

Real professionals no issues

Overall good experience but the “Manager” was WAY too aggressive and pushy. But after we dodged him post being accused of being rude (just trying to do our thing), we had a great time with the young lady that helped us on a piece of wall art that we purchased. She wasn’t pushy and we are really happy with her service and the product! Cheers!

Great experience!! Didn’t think we’d find what we wanted. But Shoshanna did a great job finding the one we wanted.

My sales lady SAM was so helpful and patient! I had a good experience. Thank you.

Great experience. Friendly staff and not pushy at all. Very informative, and helpful, rather than trying to squeeze you to pay the most you can. Great place.

Sam, was GREAT! (Ms.Ramey) Thank you for being fast, efficient and not getting frustrated with all my questions.

Megan was amazing! She made buying furniture easy and ill be back for more purchases.

Megan is sooo helpful. This is the second piece I have purchased with her help weeks/months after I first met her and considered the pieces . She made it easy for me to buy without having to drive back to the store during such a busy time for me. Thank you, Megan. Can't wait to get the second d piece. Love the first piece!!

Meghan was very professional and friendly. She was able to answer all our questions & gave us a wonderful price on our recliner

Great customer service.

Yesterday took my mom out to look for a recliner As soon as we walked in, we were welcome. Somebody was there to greet us Every employee gave Smiles.and we were taking care of right away as well Got to business find what we wanted. And my brother is enjoying his reclining chair Keep up the good work team Ashley.

Very nice store

It was so so. I had to order what I wanted. It’s all about money

Bobby was outstanding. Very personable and knowledgeable. Made our experience stress free.

Knew what we wanted salesperson was very helpful and seamless and purchase process.

Had a great experience with Brian from Marketplace

Talked to Troy at the New Braunfels location. Very helpful, courteous and knowledgeable. Made an order and it was fast and easy! Good for Ashley letting the real employees with knowledge actually answer the phone instead of someone in another country that knows nothing about the products.

Megan was awesome! Helped with our needs and very knowledgeable!! She put a lot of personal effort into insuring we got the living room of our dreams!! Go Megan!

Thank you for helping me shop over the phone I’m moving from California to Texas. Thank you for delivering on my move-in date of February 7. This is a picture of the couch I bought sofa sleeper. The price was a good price of 799+ tax. I like that I’m getting a decent mattress that was important to me.

Megan Stevens was very helpful and informative.

Very pleased with all employees that helped me with my buying experience. All were knowledgeable and helpful.

Sam was amazing! Great experience

The purchasing sales person, Sam, was wonderful nice and easy smooth process but when you go to pick up your items, it’s a different story

Extremely Disappointing Experience from Start to Finish If I could give zero stars, I would. Our experience with Ashley Furniture has been an absolute nightmare, and it’s baffling how a company of this size can operate with such poor communication, lack of accountability, and disorganized systems. We were originally promised pickup dates between November 27th and December 3rd. It’s now December 29th, and we’ve only received 2 pieces of our order. When we reached out for answers, we were essentially told our items weren’t properly allocated or held for us, and we’d have to come pick them up and hope they’re still there. Meanwhile, the rest of our order isn’t expected to be available until January 13th. After a long, frustrating text exchange with support (who conveniently couldn’t provide a phone number for direct assistance), we were told we had 24 hours to pick up our items. So, we made the trip to the warehouse only to find the office locked and a sign directing us to a side door with a table, some papers, and a phone number. We called the number—straight to voicemail. We weren’t alone; there were 9 other frustrated customers, some of whom had been waiting for over 3 hours. We were told multiple employees had called out, but frankly, that’s not the customer’s problem. It’s management’s responsibility to ensure operations run smoothly, regardless of staffing issues. I wouldn’t blame the employees for being frustrated either—imagine having to deal with the constant backlash from customers experiencing the same failures over and over again. To make matters worse, this isn’t an isolated incident. My sister had a nearly identical experience over two years ago, and somehow, things have only gotten worse since then. Clearly, no improvements have been made, and customer satisfaction isn’t a priority. Save yourself the stress, frustration

Very helpful and great pricing

Purchase an item at the store, I was assured it would be delivered before Christmas by the sales associate. Then, I was advised the earliest I could receive it was on 12/27/24 because trucks were full. I advised them I was disappointed and would pick up instead, representative did not seem to care. I informed I would pick up 12/20/24 after work I was in a line attempted to talk to a worker at the warehouse and at first contact he “Guy” yelled at me with no courtesy at all that they are now closed the person before me was the last. I called store to tell them about my experience with the warehouse and was treated rudely again by Shashona. Next day waited in line for 3 hours was treated rudely again by warehouse worker again. An Extremely bad experience , poor customer service and unless I am desperate I nor any of my family will shop at Ashley Furniture again.

Customer service was excellent and provided what I needed to furnish my new home. I highly recommend this place!

Very impressed with the connection made with Abby with Ashley. She was very helpful and very professional. Loved the experience!

Megan was fantastic in helping me to make a decision on a sofa. Listened to my needs and only presented products that fit those needs. She was very kind and made personal connections. Thank you Megan for an amazing shopping experience!!

Abby was very helpful and patient with us. She helped us get the furniture we needed for our new home.

Meagan was a wonderful in assisting us with the perfect purchase

Polite customer service agent, thank you

Tony and Shoshanna were so helpful at Ashley’s ! Thank you for providing us such a pleasant experience as we shopped for furniture for a new home!

Poor delivery transaction

Angelica was my sales rep. She was the best! Thank you

I wanted to take this opportunity to tell you what a stellar person I found at Ashley home store in new Braunfels, Texas. I was attempting to order furniture from another state to Texas and my local state would not help me so I reached out to Kylle Ruta and he was amazing. He took the time to help me with all the different items I needed and he even priced match the best he could. So if you’re looking for new furniture for your house please check out Kylle because he will take the time to work with you and please you and get you what you wanted.

Such an amazing experience, Abby was very knowledgeable at helping me find the perfect mattress!

Friendly staff

I was assisted in my purchase by Megan. I told her what I was shopping for and she showed me four options. After looking at similar items at other stores, I returned to Ashley Homestore as you had the best value for the price. Thank you!

This has been the worst furniture buying experience I have ever had. The sales rep miskeyed cost for delivery and accidentally charged me twice. Then had to create a credit to only give me partial credit back for the double delivery fee. Then said I could get my furniture the following Saturday. My bed frame, dresser/mirror, drawer chest, matress+adjustable base came in 3 different drop offs. And I am now I’m my 4th soon to be 5th bc I am still missing a part. No one takes ownership for mistakes that have been made and no one communicates from sales to spare house to delivery drivers. This has been the worst experience from any business in my adult life. I am currently on the phone for the 4th time with customer care who doesn’t seem to want to help me or understand what part I am still missing and told me I would have to take it up with the sales rep because all sales are final. I will never do business with this company again. That’s hard to say because we are all human and make mistakes but this whole experience has me so disappointed. I should have listened to everyone who said don’t do business with Ashley.

Purchased with a small issue that nobody will address? Beware! We purchase a power loveseat and recliner just last month. Everything went well at the sale and scheduling delivery. Then it went very bad. The delivery team claimed to not speak English and just kept saying “against the rules”. They put both pieces together but would not plug them in to test them saying “Against the rules”. Then a corner piece was found to have a small tear. Not a huge deal but it is brand new. I point to the issue and he took a picture and noted on the delivery confirmation the issue and replacement needed (somehow he wrote that in English). However, nobody called me so I called the store only to be told to go to a website. I ask the manager to call twice and over the course of a week, no call at all. I then texted with corporate and they said the delivery confirmation did not include any picture and did not have any not about the damage. Apparently it was erased? Corporate sent me to the warranty site. It is just AI forms. I filed a claim, added pictures and the site denied our claim with absolutely zero reason given. We have damage on a brand new piece of furniture and the store will not correct it and the protection company will not cover it. I would not recommend purchasing anything from this franchised store. Ashley corporate will not support you and the company is not honest from the store to the delivery team to the warranty provider. I am not done fighting but this is crazy.

Wonderful experience great sales

We were there on Black Friday showed him exactly what we wanted. He set up delivery and we were very satisfied we were in and out of there in 30 minutes. I love Ashley furniture

Soshanna, our sales person was great! Go see her she will make sure you get the best prices possible, with great service!

Megan was amazing! She’s the only salesperson I’ve met that knows the solution to an adjustable bed frame when I was choosing a new bedroom suite. This young lady will get ALL my future business.

Our experience today at Ashley Furniture was outstanding. The sales representative is in her first week on the job and she was wonderful. We got a good deal on a leather. Electric recliner today. Dr.J. Passons

I’m extremely upset. I went in to find a couch and was told my one worker I wouldn’t get it by December. Which was fine I would have went somewhere else to find some couches. But another worker was like let me see what I could do and said he could get them delivered to use by Black Friday which was amazing. We bought them right then and there. It’s Black Friday and my couches won’t be here till December 5th. They think giving me my delivery fee cost is okay and will make everything better when it doesn’t matter about the money. I don’t like being lied too or wasting my time. Just very unprofessional to just make a sale

2 hours at customer pick up waiting in line to pick up a love seat

Alvin was very helpful from the moment we walked through the door. We received kind and courteous service and we will definitely be returning for our next purchase at Ashley furniture.

I had the BEST experience with Chance at the Ashley store in New Braunfels. I had been to so many stores over the last 2 yrs looking for a power loveseat & recliner to fit our space. Chance listened to me & was very helpful in finding me just what I wanted. I can’t wait to receive it in a week! Yes a week! Not 3 months! I was in a retail store for 30 yrs, I wish I had him on my team. The people make all the difference.

Great selection of quality merchandise to choose from. Very helpful salespeople.

This is my second purchase from Ashley Furniture. The salesperson Bobby was very helpful and let us have some time to look around for ourselves.

My Mom bought $10,000 worth of furniture from this store. Her bed doesn't work/operate as it's supposed to and they will absolutely not fix it. It's new! They blame it on the contractor they use for delivery and assembly but that is their problem! They are taking advantage of older folks and it's an absolute disgrace.

Unfortunately they cannot get my daughters bed parts when promised. 2 weeks turned into 4 weeks, 4 weeks is now 6 weeks and we still dont have a resolution for this. I have bought all my game room, kids rooms etc from Ashley and this is by far my worst experience. I am being forced to call a number and ask for my items that I paid for in store and no financing. I will do what I have to do to protect myself as a consumer. My poor daughter is sleeping on a new mattress on the floor. Very unsatisfied with the way this is being handled. Update: Wasted our time again. Went to pickup the item and wasnt there again. More excuses and no product I was charged for. Will not buy anything else from yall! The owner reply is a joke why dont you actually get involved and give us what we paid for!

Abby was super helpful and knowledgeable about all aspects of the products we discussed.

Not happy at all. If I had know I wouldn’t go there to buy.

Great job. Thank you

Great experience! Not pushy at all and was a very quick and easy process for when I was ready. Thank you so much!

Very polite and honest

Greeted promptly and guided to exactly what we were looking for. We were given great information and treated like our purchase was important to the sales person. Very pleasant experience

(Translated by Google) My wait was very pleasant, they looked for a way to help me, and they couldn't. But Mr. Jose didn't let me come empty-handed and gave me the opportunity. Together with Jack. Well, a young manager. And I was able to get part of what I wanted. I was looking for paying cash, Mr. Jose, who speaks both languages, treated me very well. (Original) Mi esperecia fue muy agradable, buscaron la forma de ayudarme,y no pudieron.pero el señor jose no me dejo venir con las manos vacia y me brindo la opotunidad.junto a jack.bueno un gerente joven.y pude conseguir parte de lo que buscaba pagandolo cachs, el señor jose quien habla los dos idioma me atendio muy bien.

Ordered furniture-new employee didn’t put it in correctly so there was no order showing up. Reordered furniture, delivery was set up, only 3 out of 9 pieces show up. Second delivery occurs the next day, and 1 more piece shows up, but another piece was forgotten at the distribution center so delivery crew had to go get it and come back. Tracked mud all the way through my house. Still missing our entire couch, and had given away our couches the night before the 1st delivery. Told it would be another 3 weeks before we would receive that. Contact the escalation team who gives us a discount on another couch and promised delivery for the next Saturday. Called on the Tuesday prior, and there is no order in for the couch. Escalation team will not return emails or phone calls. Store manager can’t help us unless we want to place the order AGAIN, and wait another 3 weeks for delivery. Store employees have zero control over anything, and it’s impossible to reach any members of their guest service’s staff because they won’t return calls. We have ordered items from Ashley before and had decent experiences. Not sure what has changed, but this is not a good place to buy from anymore.

The lady that helped me with my purchase of a new mattress was very knowledgeable about the products and so very kind. In the previous store where I went to check out the mattresses I felt like the salesman made me feel like I was dealing with a used car salesman. So I will will be happy to recommend the Ashley Furniture Store in New Braunfels,Texas to anyone that I know that is looking for furniture.

Megan was wonderful. We gave her a heads up on what we thought we were looking for on the phone and she showed us what we asked and everything that was similar on the showroom floor. We fell in love with something different and decided we needed a new mattress to add to it. Excellent service, no pressure, and easy to communicate. Highly recommend.

We worked with Bobby, exceptional kid, very helpful, professional and kind. Went above and beyond to help us out and he even listened to Nathan talk his ear off!! If you’re in the market for new furniture, go see Bobby!!

Very pleasant, friendly and respectful

As soon as we walked in we meet up with Ashley she explained and helped us pick the best bedroom set ..Thank u so much ,and will be returning soon

Fast and easy process. Friendly staff

Good store and lady that help was so friendly and lots of help.

The sale part was ok but the pick up of my order was horrible. There was one older gentleman going around gathering orders from the warehouse. He was the only person working on pick up orders. I waited 4 vehicles deep to get to the front of the line. I spent a total of 2 hours, waiting. The salesman at the store said, “just call 30 minutes ahead of the time you go to pick up your order (a single chair) and it will be pulled and waiting for you”. BS. When I tried to call, it went directly to an answering machine. I left my info and asked for a callback to confirm my order was ready. I got nothing and so decided to just go to the warehouse, 2 hours later, and arrived to a waiting line I had to sit in. I WILL never buy from Ashley furniture again. Promise.

Kirsten and Bobby were so helpful. They worked hard to get us the best price possible. It wasn’t stressful not a long process. We’ll definitely go to Ashley again.

Mr. Ruta was very helpful and was able to find the right chair for me.

Hat is off to Alvin Jones very profesional and down to earth . Very helpful. Schould be no delivery chatge over 1600 my opinion.

Very Pleasant experience

Our sales person was Abby. She is very professional, friendly, and helped my wife and I very much. In our opinion if you go to Ashley’s store you should absolutely ask for Abby. She’s THE BEST!!!😊

Chance was super helpful! I intended to order for delivery to my new home in Tulsa, snd when he realized they weren't connected to the TX, he provided me with all the info I needed!

Had an amazing experience with Bobby. Very knowledgeable and very helpful answering any questions I had and helped find the right stuff for me. 10/10 service and customer experience

Alvin was on point and upbeat. Easy process for both of us. Thanks for a great experience!

Great place! I purchased exactly what I needed & was not pressured into purchasing anything else. My husband and I went in right before closing time on Labor Day and the manager helped us out right away. He was very courteous. I will come back again whenever I’m ready to redecorate my bedroom.

Found everything I was looking for. Fast and easy. Easy to apply. Abigail . Was great found me the color I was interested .

Great experience at Ashley in New Braunfels. Chance was awesome salesman. The deals were great 👍 Happy with my recliner 😊

Our Sales person was awesome Chance Adam’s!! I needed to purchase a Queen size bed and Mattress! I saw the bed that I saw on the Ashley website and he began to provide the info in regards to the bed was happy with the info he provided because the picture didn’t will help. We proceed to check out a mattress ! Chance listened to my needs and showed me what’s was available.I decide to go to lunch with my daughter and think about what we had viewed and decide to purchase based on what Chance had communicated, and appreciate his help and happy with all tha transpired with this purchase! I told him I hope he would still be around for my next purchase since I need a dining room set! ! Thank Chance for help!

Great experience shopping in purchasing a beautiful Ocean color leather Recliner! 💯% Love❤️😊 this and very comfortable! Exactly what I wanted!! Great showroom store.

Kylle was a great help. Made everything simple and easy.

Great customer service. One thing I don’t understand is why does Ashley Furniture charge less online than in store?

McKenzie at Ashley was able to help us find a dinning room table we’ve been shopping months for. It met all our requirements.

Fantastic customer service! Our salesman rep was so kind and patient with me while I took a long time to decide what I’d like. Thank you!

Megan was helpful and attentive!

Friendly and helpful. Good experience

Purchased a warranty for my Furniture in 2022. Called warranty department and it was denied. Went to the store and was given all sorts of excuses. Please anyone the warranty is a scam. They never stand by what they tell you. Paid over 400.00 for it. They just took my money. Horrible.

Salespeople are courteous and helpful…

I went to pick out a mattress, but when I got The mattress there was a different type of mattress that was delivered and it was not the mattress that was shown to me in person.

Great service. Addison was very helpful. Took his time with us.

Excellent sales assistant, Mya. Very pleasant experience overall.

I had to change my review. Megan was an amazing staff member so her 5/5 stars but the blond manager -5. Found the exact table and bundle online for almost a grand cheaper on Ashley’s website. Was told the store would price match and upon return to the store was told they would not price match in store. Then when told that I would just cancel the order the manager become rude and did not provide proof of canceled order. Was told to take a photo of the computer screen without being provided any other documentation. Management told me that I had to wait for cancel the order because the store was busy with yet 4 other staff members were just standing around and only one other customer was in the store around 1830 hours 7/15/24

Great customer service; Ms. Alvarado was very patient and professional.

Salesperson was polite and knowledgeable. He didn’t pressure us, but was there to assist in anything we needed. Fantastic service. Store had what we wanted in stock and was available for pickup the next day.

Megan provided excellent customer service. She was attentive, personable, knowledgeable and did everything she could to assist with my purchase.

Ashley furniture it was quick and easy and great customer service. 🙂

I’d highly advise against shopping at Ashley. The overall experience I’ve had with them and their store has been so frustrating, I won’t be shopping there anymore in the future. I went in for a bed, and the salesperson pushed a Tempur-Pedic on me so hard. These beds are pricey, but he sold me on how long they’d last. I bought the bed, the base, and protection for the base. Now, when I try to move my bed to put in a frame, the legs on the base snap. Tempur will not help, saying I moved the bed, so that voids warranty. Ashley is so hard to get ahold of, they’ve got long wait times, obnoxious hold music, and when I get ahold of them, I get referred other places with more wait time. All this to be told Ashley will do nothing to help me for moving my bed. I’m so frustrated and wish I’d never walked in that store. Do not buy Tempur, it’s overpriced and definitely not the best sleep I’ve had. Definitely do not shop Ashley, they’ve done me so dirty and don’t seem to care at all. Update: Per the store's response to this review, I attempted to call for further assistance. I asked to speak with someone at the store and was put on an indefinite hold. I let my phone sit on hold for over an hour before I gave up. Seriously people, this store will not help you if there's an issue. If you shop here, best pray everything goes well with the purchase and delivery. They won't help you otherwise.

Had a great experience at you store!!!

I have had the worst experience with this store. I bought my couch back in early April and had a whole conversation with the sales rep that my fiancé and I are moving to the location in mid June. She told me that the couch was in stock and would be available for delivery around the date we moved in. The only reason I purchased the couch was that it was going to be available for us the date we moved in. I go to schedule delivery and they tell me it is no longer in stock and that they are not aware how long I would have to wait until I could receive my couch. I spoke to about 10 different people who all gave me different stories and excuses. Finally, got a delivery date, however I noticed that a whole piece of the couch wasn’t ordered. Had to go back and BUY a whole other piece of the couch, not sure how that happened when it came as a whole set?? Anyway, finally delivery day comes about 3 weeks later and half the couch is broken. I contacted customer service as I was instructed and they cannot give me any information as to when I can get my full couch!! I paid in FULL in April and these people have not given me any type of reimbursement for their mistakes… DO NOT BUY FROM HERE.

More than helpful and helped us find the best deals for what we liked. Would be a 5 star but actual quality, delivery and warranty have not been determined yet.

Great service and easy purchasing experience. The salesman, Bobby, was friendly, knowledgeable, and helpful.

Good shopping experience.

Our salesperson, Ashley, was very know and pleasant. Extremely pleased w the store appearance and personnel.

Love the two black love seats. Staff was helpful and professional.

Great customer service and selection. The manager made it very easy and painless.

Wonderful experience great people to work with

Such an amazing store, the people who work there are all so kind and friendly! Alvin was such an amazing help with our purchase we definitely will be going back for all our home needs

Great customer care.

Megan Stevens at the New Braunfels location was extremely friendly, knowledgeable, and helpful. She helped us find some couches we really love and will be a part of our home for a long time. I can’t remember the last time I met someone so helpful and friendly working at a furniture store. Someone needs to give Megan Stevens a promotion and salary increase! Thanks Megan, my wife and I will call you about our next piece.

We enjoyed our shopping at Ashley. As Always Mckenzie was Awesome. She is so knowledgeable and friendly. We really liked the way she explained the differences of the mattresses and how they could meet our needs. You tell her what you are looking for and she takes you right to it. Amazing! No pressure just very friendly and pleasant atmosphere.

Service at the store was great but, they gave us a damage couch at the warehouse.The guy there was extremely rude.Upon exchanging the bad couch for a new one I had a terrible experience.It was the same guy he was extremely rude.I had to wait a hour and a half to get it. Unfortunately, I won’t be going back to that store. The reason I put three stars is because the great customer service at the first store I went to..

We went to Ashley Furniture to look for a new reclining couch. Our experience there was outstanding and we left having bought a new couch. Chance was so helpful and knowledgeable. We went in with an idea of what we were looking for exactly but after his introduction to other options, we were sold on something different. Our purchase was easy and pleasant, our experience was really great. Thank you.

Very helpful staff. Bobby was very polite and cheerful during a very long process of trying to get the financing straight. All ended well with us purchasing the first item he showed us!

Shocking lack of customer service or even common decency. My wife and I bought a furniture set on clearance. It was the display set. After we had showed interest and were able to get some of the pieces changed, which was very nice of them and not normally done (or so we were told), they informed us that the furniture could not be covered by warranty or delivered. Warranty ok. Delivery, not impossible for us, so ok. Here’s where things got weird. After the purchase, not one employee helped with wrapping the furniture, carrying out the furniture or even holding the door for us while we carried out the furniture. We are in our early 60’s. It’s not like we are in the prime of our lives. We are not talking about old, tired store employees. Or just a couple of employees. We are talking about a dozen employees over 2 different days. Employees in their prime. Men. Not only could we have hurt ourselves moving their furniture out of the way, so we could get ours out. We could have fallen in their store. We could have stolen things we did not purchase. We could have broken something in their store or broken the glass door that we had to figure out how to hold open. I have never been so completely ignored by a business in which I just spent $3K. We went in as previous Ashley clients but left feeling completely unappreciated as customers and will never go back to this store.

I went furniture shopping with my daughter and son inlaw at Ashley Furniture in Texas. Jen was our sales person. She was Fabulous. Jen went above and beyond. We ended up buying a corner sofa, stools, and large dinette set. If we need more we will certainly return and have Jen as our sales person. I recommend Jen at Ashley Furniture in or near Seguin. We haven't received our dinette set yet, I'm sure we will like it just as much as what we have received. Two months later we finally get the dinette set experiencing massive headaches with them getting it delivered. A delivery that was suppose to be free nd wasn't because they lost the delivery address and then the furniture. Too much time passed for the special so we were charged delivery. What a Rollercoaster.

Great customer service. Thanks Megan Stevens

The customer service was fantastic!

Chance is the man! Technical difficulties aside 😀, it was a great experience. Thanks for all the help team.

Megan was a great help and they really worked with us

Megan was so sweet and knowledgeable! She was very helpful and gave us space when we needed it and right there when we were ready.

Great staff! Pleasure to work with.

Very pleased with service provided by Megan.

Had to get a bunch of new furniture and Jen helped me to really pull together the theme and colors I was going for! Was a wonderful experience, I do not have the greatest sense of those things and I couldn’t have done such a wonderful job without Jen’s help!

Zero stars. Absolutely the worst customer service policies. Did not indicate you can’t return product after picking up from warehouse. 48 hours and had not removed from box. This store needs to go out of business.

Worst furniture and customer service I've ever encountered! We received furniture that was not what we wanted and they will do nothing for us. Our salesman Mackenzie forged my husbands signature and still they do nothing!! Once they have your money, they are done with you. Buyer beware!!!

Mykinzee was super helpful, friendly, and very knowledgeable. If it wasn't for her we would've purchased from a different company.

I went in to look around but ended up buying a bedroom set and a dresser. Gave me a great deal.

Awesome staff and awesome experience this morning

Very helpful and efficient.

Kyrie was great! I got a great deal on some furniture on my lunch break. In and out no fuss!

When me and my family walked inside the place was moved looking and the people that work there was so so nice to us👍👍👍👍👍

Your sales associate Megan Stevens was very helpful in getting exactly what I needed. I look forward to seeing her again.

Mykinzee did an excellent job. She was never pushy, was calm and collective. Showed us several options and asked several questions to satisfy our wants.

Excellent

Everybody was very friendly and helpful and not pushy, which I really appreciated!

Staff was friendly and helpful.

I spent $3,500 on living room furniture. Ashley had a company drop it off at my house. There are 3 electric recliners and they did not hook any of them up! They abruptly left, and I STILL have 1 recliner that does NOT have a working electric cord!

Great sales person with a awesome attitude.

Ashley's was the best furniture store I've been in a long time. They were very helpful and courteous and they didn't push you into buying just anything. The management was great. Maya was terrific. she was very good at her job. I have physical issues and she took her time with me and my husband. I will tell everyone to shop there. Other then finance they have leasing option. I will shop there again.

A great experience at Ashley Furniture. Our Salesman, Han, was very helpful, friendly & professional! Super product knowledge who understands what customer service is all about. We’ll be back for future purchases. Thanks Han!

Sales reps are great but can’t guarantee what ur monthly payment is. I was told one thing in the store and I’m paying something completely different online. Their 3rd party synchrony is a nightmare to work with. Been 1 headache after another.

Our sales rep was great. Knowledgeable

It was great The bed is beautiful. And Alvin did n awesome job. Helping me with the process

Everything was wonderful. The manager and Han were great and helped us tremendously! Thank you!!

Alvin was great. Very Professional and helpful. Thankyou.

Alvin was great! Furniture is great quality. Thanks!

Alvin remembered us from 3 years ago!!! He was so helpful and did everything to make sure we were happy with what we purchased💜

I expected to have to go to 5 different places to find what i wanted. Ashleys was 1st and only stop. Found exactly what i wanted at price i wanted. Hans Solo was excellent!

The experience was good thanks to your salesman, Nick. He spent a great deal of time showing me many different types of furniture.

Excellent selection. Good pricing.

Nick was easy to work with and gave us good options to choose from!

Alvin Jones was very helpful and knowledgeable in the mattress department. Very polite and a big smile to go with it. It is nice to have a sales associate enjoy their job and take pride.

Nick was awesome. He was very helpful and made us at ease when deciding on our purchase. Thank you Nick for your conversation it made us feel comfortable.

I love this store, I made a purchase and the process was really very easy and the attention they gave me was excellent, I will return to buy some other things I need, I fully recommend it.

They were very helpful. We narrowed our choices to 2. We made our selection and had our order done and out the door in under an hour. Can’t wait to get our furniture in

Walked into the Ashley Store and was greeted by a very gracious salesman, Mr. Hanna, who helped me in my purchase of a large chair for my living room .

Found what I needed and got a good price.

McKenzie was awesome, couldn't have asked for a better salesperson.

DO NOT BUY ADDITIONAL WARRANTY - SCAM!! 5 Years ago I purchased the No Use No Lose warranty from Ashley. Fast forward 5 years in November of 2023, and I was purchasing furniture with Ashley's again and asked about my No Use No Lose warranty and the credit I was expecting. The New Braunfels Sales Agent told me that I would have to issue a request for the credit, which he would do on my behalf. He gave me copies of all the paperwork he was turning in to get me my credit. I specifically asked if my credit could be used towards the purchase that I was completing with him that day, which he told me no it couldn't and that I would have to receive the credit first to then use later. I asked him if there was a time limit on using the credit once received, as I was made aware (that day - never in my original warranty form does it say there is a time limit to request the credit) there was a time limit on requesting the credit once the 5 years hit. He told me no that I could use it whenever. Well, I went to buy a coffee table with Ashley, this March and I again asked about my credit. This was a different sales agent and he told me that my credit request got denied. He showed me the requests and their statuses that read denied. I was stunned and he had let me know that it needed to be used that December anyways. He said that he could put in another request for me for the credit after listening to my story and provided me with the customer service number. I called customer service and magically they couldn't find the original requests for the credit saying that I never requested it, even though I had paperwork saying I did. In addition, I learned that the New Braunfels sales agent didn't know what he was doing. Even if he processed the paperwork correctly, he needed to attach it to a layaway order, which remember, I had asked if the credit could be applied to my current order that I was completing with him that day. Do not buy the additional warranty they try to sell you when purchasing furniture from Ashley, it's a total scam! They don't train their sales associates on how to request the credit for you, credit requests magically disappear in their system, and they do not communicate to you or provide you documentation at the time of sale the hidden time limits of when and how to use your credit. Total scam and waste of money

Ask for better prices

BUYER BEWARE!! If you have an item delivered it could take several months for the item to be fixed if it is broken. Terrible customer service. Bought a sectional with a recliner and unfortunately did not test all of the recliners before the delivery person left and found later in the day that the frame to one of the recliners was delivered bent and was not usable. Called the customer care line and asked for a repair or replacement. I was told it would take a month for it to be fixed. We waited the month and the repairman canceled at 9pm on the day of repair, because it was too late and promised that someone would be out to fix it as early as the next day. Called customer service the next morning and asked for the recliner to be repaired or to have a repairman come out the next day like the guy promised me when he canceled. Was told it would be another month before a repair person could come out again. So we are looking at two months (if they show up this time) for a broken piece of furniture to be repaired that we cannot use. Called to talk to the store and the management would not help get the sectional repaired or replace the item, asked for them to call customer care on my behalf to assist and was told they could not. So I called called customer service myself AGAIN and the supervisor on the phone would not help and refused to provide a name of anyone more senior to talk to. Employees showed no empathy, did not want to make this right or be of any service. Just kept reiterating this is our policy. So Ashley's policy is to sale defective furniture and take as long as they feel to make it right, because they have your money already. Not their problem once you leave the store. Absolutely terrible customer service. We have been a loyal Ashley customers for years, but no more, I am now on a mission to find someone in this company who will listen and want to help.

Bought a large painting, 3 by 6 ft. On Saturday got it home and realized it was 2 different pictures. Tried to return it on Sunday and was informed that once it was out the door there was no returning. Canceled the rest of my order and will never shop Ashley again.

Nick did a great job filling my needs for a bedroom and dinning room set. I will be back.

I love my new Sophie sectional. Salespeople were so helpful and the delivery was right on time and easy. They even brought it into my home. This store is awesome, thank you.

Very friendly staff and very helpful thanks again

They had the best furniture in store and the staff are real helpfull

Have been a customer of Ashley Furniture for many years and have always been given great service !!!

Our salesman was very helpful!

Nick did a great job at making understanding our needs and getting us into a sweet deal!

The folks in the store were super helpful. However, why were the prices posted on the website so different than the prices in the store?

My experience was great, the salesman was knowledgeable and very helpful, the manger was very helpful also in getting me taken care of. Great group of people at this store. Will definitely me back. Thank you - Marco

Margaret was very friendly and helpful and helped us find what we needed

Raquel was great, didn't push me into anything and was patient with me and helping me find what I wanted.

Great service!! Chair was what we were looking for and at half price!!!

Jimmie Cornelius, my salesperson, was very friendly, informative and professional. He made sure I had everything I needed to make the sale go smoothly.

Easy buying experience. Mr Jimmie was a pleasure to work with.

I would like to thank Jimmie for helping me with a tv console. He answered my questions and the financing paperwork. Thank you, Jimmie.

We are having issues placing our order online

Han did a great job serving us. Great amount of help without being pushy. Enjoyed our experience!

I got great service here. The salesperson was very helpful pointing out the features of my new loveseat. Shopping at Ashley was a very pleasant experience and I would recommend it and my salesperson, Jimmie to everyone.

We had a great shopping experience with Nick. He was knowledgeable, friendly, and fun to work with. Thanks Nick for helping us with our purchase. You also called it when I asked where my husband went and you said "probably in the recliner section. " You called it.

My salesperson was very friendly and answered all my questions! I’m excited to get my new furniture because it’s a new set and It wasn’t on the showroom! It was a great experience!

Their staff was very helpful and cared about what we really wanted. Great customer service.

Great up until delivery. Chairs nuts and bolts were not tightened. My brother in law caught it bolt hanging loose. Ashley tech on duty handed him a baggie of nuts and bolts just in case. This will not deter me from coming back.

Raquel was very helpful, i had an odea of what i was looking for, and she made it happen.

We were very happy with our experience at Ashley Furniture in New Braunfels, Texas. Our salesman, Jimmie, helped us find the mattresses and platform bed that made our granddaughter very happy! Jimmie took that extra step in providing real customer care and service!

Margaret was very helpful and patient with us in our decision

My wife and I have purchased multiple pieces from Ashley. Every trip and purchase have been a pleasure. Our last trip to their New Braunfels store was special as the staff displayed excellent customer service by going out to the parking lot to tell us of a lower discount price on an item we desired. We shopped at 6 different furniture stores and are throughly pleased with the appeal, quality, and price. Love Ashley.

Always have shoped at Ashley furniture for my furniture they have decent prices, and good discounts! And... there's times that the manager gives you an extra discount! Wich is pretty awesome! I love that these pieces are made here in Texas! In our own backyard! Right here in the USA.

The New Braunsfels Ashley Marketplace was well stocked with a nice range of quality furniture. The staff was very helpful and knowledgeable.

Our experience was outstanding. Sales person was knowledgeable but not pushing. Everyone there was friendly and helpful. Would go back again.

Great customer service! Very friendly, professional, and patient!

The guy that helps us he was very caring showed us what t we were looking for .

Raquel was so nice and helpful!! She helped us find the living room sectional that fits what we’ve been looking for for a long time. Will definitely be coming back to purchase more furniture from her and this store.

Was pleasant, wasn't pressured into buying anything, but was offered same item that was in stock and a cost a bit more, my sales rep wad Alvin Jones, thanks Alvin 👍

(Translated by Google) Excellent place, good attention (Original) Excelente lugar, buena atención

Jimmy was excellent! He asked what we were looking for and showed us what was available in store and online. He was never pushy and had the answers to any questions we had. Kudos to Jimmy!

Customer service was GREAT, but they failed to inform that I would be putting together the chairs from directions, they DO NOT come assembled. Ask to see if your furniture we be ASSEMBLED, didn’t think this was IKEA!!

Did not have a good experience. I went to the store 9 times before the matter was settled. The manager of the store told me that hq needed to send them a credit, but when l called hq, they said the store needed to send it to them. It was very frustrating. I won't be shopping at Ashleys again.

Sales person sold me a sofa that she believed came in a sleeper. When delivery arrived a sofa I had not ordered was delivered. I refused the sofa believing it was the wrong one but I accepted the chair. I received a text from the salesperson saying that the sofa that I had wanted did NOT come in a sleeper and that I would need to accept the other one or choose something else. Of course no other selection would match the chair which I then found I could not return. I returned to the store the next day. A manager worked with me and indicated that I could take the sofa I did not select but that all I had to do was get the chaise cushion and supporting ottoman for that sofa and it Would make it a sleeper with chaise Which is what I originally wanted. He supposedly arranged everything and a new delivery was set. I received the sofa today minus the chaise cushion and supporting ottoman which I had been led to believe I would also receive. I called customer service and was told I could not get the chaise cushion and supporting ottoman. So I was sold an item that didn’t exist and then I was lied to on top of it all. I’ll never do business with your company again. In the past, I’ve purchased a formal dining set and hutch from you and two leather sofas. But never again.

Purchasing was easy. Delivery was on time and done quickky

While the customer service was impeccable that is why I give a 5 star review . The quality of furniture we received is unsatisfactory especially for the price we paid. I still have yet to receive a call back after emailing the pictures and problems we saw after setting up our furniture.

Attended to right away. taken care of throughout my visit.and very helpful when I threw the salesperson a curve.

Great sales guy

Excellent customer service! Mr A Jones made our purchase interesting and fun. Merry Christmas and Thank you very much.

Makenzie was great. She gave us space when we just wanted to look, but was there to answer questions when we needed them answered. We felt that the prices were very fair. We are looking forward to receiving our delivery.

We went in, Jimmy recognized us from a previous visit. We went in for a particular entryway table piece, came out with a totally different and better piece. What a guy!!! He certainly knows his inventory. We are very happy! 😃

Fast and efficient service

Margaret was my sales rep and she was great, she answered every question, checked every item I asked about and if she didn't have the answer she didn't pretend like she did, she just used all her resources and other team members to assist, everyone was extremely helpful, I got things I needed and wanted, thanks for a great shopping experience.

Great salesperson.Found exactly what we wanted. Megan was real helpful and informative on everything question we asked. Thank you.

The entire experience was a disappointment. I have never experienced such unprofessional people in an established business. 👎🏻👎🏻👎🏻

The furniture was fine. No obvious flaws. It took an hour to pick it up at the warehouse. There was a very bad chemical smell for a while. I received what I paid for.

Young man was very patient and knew his furniture

The sales associate, Alvin Jones, was very helpful. It was a no pressure environment. When we had made a decision, Alvin was there to answer the couple questions I had. I definitely encourage folks to shop at Ashley Furniture in New Braunfels.

So far so good.. waiting for delivery now

Very friendly and knowledgeable associates. Thank you for your help.

Jimmie did us a great job! No pressure and knows the products he represents, will always come to Jimmie at Ashley first.

All good

Selections were great and our salesperson, Jimmie was super helpful

We bought a desk, chair and a battery for our sofa. I recd a call from them saying I can pickup my battery on 8-19 so I did go but they couldn’t find it. One person said you picked it up, no I haven’t. Then my sales person said it shows it’s here but couldn’t find it, went to talk to manager. Salesman said it could be in later today or he would call when it does. Never got a call! Between my husband and I we went by there to see if it came in at least 4-6 times. Last time I went salesman said it isn’t on the sales order but would do paperwork to get a refund. Couldn’t give me a receipt but would send one. I have never received that either. It’s 299.00 + tax. I’m really upset about this and shouldn’t need to be. I feel they have lied to me about the battery and refund but they still have my money. I think I should send a complaint to BBB!

Kirt Allen was very professional and answered our questions and help us out. Great customer service. Very happy with our purchases made through him! Recommend him for everyone! Great employee!

Alvin Jones Jr is an amazing salesman … He let us take our time and gave us a no hassle approach which we greatly appreciate and was extremely knowledgeable about the furniture he was selling… Thanks Alvin for helping us…!!! I’m going to thoroughly enjoy that reclining furniture…

Jimmie C. Is very professional, kind, and fun to work with. He picked up on our design taste very quickly and helped us find the right furniture for our needs. The store had a great selection to choose from as well.

Something easy and quick, lady was real nice.

The sales person was topnotch I will definitely be coming back

Everyone there was super nice. The manager of the store personal walked over to us and told us of their specials. I didn’t give it 5 stars because I feel like a lot of the furniture was over priced and the quality wasn’t the best. But over all our experience there was great the furniture they didn’t have the sales rep was able to pull up online and shows us other options and colors

MacKenzie was so good with us and patient! She found the perfect sectional for our bonus room. We're excited to have it!

Hanna was very knowledgeable on the furniture and what we were looking for.. everyone was kind. Thank you

Raquel was great!

The person that greeted me was polite and helpful but that was it. All I bought was a pillow, don't know why you need so much paperwork to sign just for a pillow. Then I was sent to their warehouse to pick it up and had to wait a long time only to sign another form and they needed a photo to prove I loaded it on my vehicle. It's just a pillow! Nevertheless I will never go back, too much of a hassle for something that should be simple.

Wonderful experience.... professional and courteous

Excellent service. We got just what we were looking for.

Great experience. Found what I was looking for. Superior customer satisfaction. Highly recommend.

Jimmie was a wonderful help to us. He listened and helped us make a good and informed choice as to a king mattress for our guest room. He was kind, friendly and careful to meet our needs. If we need anything else from Ashley, we will be working with him!

She was Awesome, and very knowledgeable with your products. We will definitely be working with her again in the near future…

Found a nice leather sofa, chair and Dining table, total would have been around 5 grand for both, but decided against it due to outrageous delivery fee of 450.00. I could have understood it if it would have been a long distance delivery, but we reside within 35 minutes from store. Ashley lost us as customers.

Super friendly salesperson. Great price and service.

Had anither wonderful experience at Ashley Furniture New Braunfels Tx. Abby, my salesperson, was especially great to work with. I spoke with her the day before as to what I needed and all I had to do was going the next day and sign. Was in and out in less than 20 min. Thanks

Hannah was professional and patient and answered all questions. Bot also gave us good service.

Salesman very nice and knowledgable

Very helpful and patient with no pressure

The gentleman who helped us was very knowledgeable and kind, answered all questions. We beleave in buying local.Thank you so much. .

(Translated by Google) The store continually fails to meet delivery dates. We acquired the furniture since August and they have changed the date 3 times in their customer service chat and it is time that we do not have our furniture which has caused us multiple inconveniences. Terrible service (Original) La tienda incumple continuamente con las fechas de entrega. Adquirimos los muebles desde Agosto y van 3 veces que cambian la fecha en su chat de atención al cliente y es tiempo de que no tenemos nuestros muebles lo que nos ha provocado multilples inconvenientes. Pésimo servicio

Delivery charge too high. But Jimmie is absolutely amazing.

One of the best customer service experiences I've had in a retail capacity by far. My wife and I went a few weeks ago to look at dining sets. We got some measurements and got an idea of what we wanted. We were met and greeted by Hanna. He greeted us after a bit and answered all of our questions. Let us borrow a tape measure, told us about options to buy and we left. He was there when we went back again and was very patient when we were choosing. Zero pressure. When he overheard us talking about renting a uhual to cash and carry, he immediately volunteered to use his own personal truck to help us after hours to get our new table home. He met us after his shift, helped load it in his truck, brought it to my house and helped get it in. He totally did not have to do this and I thought it was incredible of him to do. So much appreciation and respect for him in that gesture. Y'all definitely earned customers for as long as we are nearby. Thanks again also to Hanna! I highly recommend this location.

Jimmy was very cool sales person very helpful and understanding and patience thank you Jimmy.

Great employees, great place to buy furniture!

I honestly admire the delivery guys for all their hard work in carrying this heavy furniture in this extreme heat and still remaining professional. The sales man was very helpful and professional as well and manage to still be down to earth while making us feel like we were visiting family members at their home.

(Translated by Google) Everything was very good. My wife and I were very well cared for. Thank you for all your attention. (Original) Todo muy bien fuimos muy bien atendidos mi esposa y yo gracias por todas sus atenciones

I felt like family as soon as I was greeted in. The advice and customer service from the staff was unmatched, I will be looking forward to coming to this location again.

Mackenzie was a tremendous help. Got our couch 3 mins before closing.

Nick was very professional and thorough when it came to picking out our living room ensemble. We were very pleased with the variety at Ashley furniture and we’re happy to be able to furnish our complete living room with their selection. Great deals and great Service!

Everyone was very nice and helpful but Cornelius was the best associate! THANK YOU GUYS! Im excited 😬😝🫶🏼

Awesomeness 🤩

While ultimately pleased with transaction and product, it wasn’t w/o much wasted time and grief. After purchase went to distribution center and waited in line for 45 min in 106” temp to obtain product, then got home and found it was wrong color. Wife went back to retailer immediately who corrected order and gave substantial credit for trouble, but then had to go back to distribution center and repeat wait time to get product. However, only one piece of 2 piece order was in stock, so we have to endure the pickup wait one more time next week upon delivery. Whole scenario seems consistent across the board these days no matter who you deal with.

Overall good service, with salesman, provided a better alternative for furniture, Disappointed to see a sale of 25 % off only 3 days after purchase, missed out on an Additional 5%.

Excellent salesman Han assisted me and I purchased a couch and a chair. Very convenient and easy. It’s important to purchase from Ashley. I searched others and nothing compares to Ashley.

We have shopped at Ashley before and always had a good experience. Jimmie was a rockstar, didn’t try to sell me, he just waited till I made my decision He’s an asset for your store

I had an amazing assail associate that took his time out of his day and he's a navy veteran and I'm the army veteran and he made sure that I got the best bet I could and worked his butt off to make sure it was appropriate for my bad back.

Sales force was very friendly and knowledgeable. Very happy with my purchase!

Wonderful experience.

This is my first time I went inside an Ashley store, and Alvin was super helpful!! I will be coming back to purchase more items for my new home. Thanks, Alvin!!

I'd give them 0 stars if I could. They sold me a mattress, told me it was in stock and they'd have it to me in 3 days. Called me the morning of the scheduled delivery to tell me it was not in stock and they'd have it to me in 2 weeks. Called customer support who did nothing and hung up on me. Went to the store and they said they'd reach out to the warehouse and call me back, never reached back out to me. A couple days before the next scheduled delivery date, get another call saying it's getting pushed back another 2 weeks. Customer service says to talk to the store. Nobody knows what's going on. They are apparently just out here selling mattresses they don't have and telling people they have them in stock. The manager even basically told us this happens all the time. Definitely DON'T recommend Ashley.

Nick was very knowledgeable of the Ashley Furniture products and sale events. He was pleasant to work with. He presented other products during the sale, but we never felt pressured to purchase something we didnt want..

From the sales experience to the delivery service, Ashley performed outstanding. They very accommodating to me with delivery changes.

We bought and paid for a bedroom set 3 weeks ago we were also looking at a couch but decided to wait on it. We picked it up the day after purchase, brought it home and it was the wrong one. We called the warranty department because the phone lines to the store were down. A ticket was written and we were told it would be up to 6 working days until we got a response. We waited the 6 days and then called again. The warranty department said there was no ticket and it wasn't their problem. We were patched through to the store where the manager said they wrote a ticket and it would be 3 additional days until we heard anything, he assured us that even though we had picked up the bed ourselves, they would come out to do the exchange. After 3 days, still nothing. I tried calling warranty again, to find out what was happening. The representative hung up on me. So I drove the half hour to the store, there was no manager on duty but I left my name and number and was told I would be called the next day. The next day there was no phone call. After a week of nothing, we called the warranty department again and asked to speak with a supervisor. The supervisor said the system was down, and I could either call back in 3 days or go to the store and ask the store to send in a request. I went to the store yesterday and talked to the manager on duty, who started worked at a computer and then muttered something and walked off. I waited for 10 minutes before finding her sitting at a different computer, I asked her to explain to me what was going on. She said she wrote a ticket and expedited it and I would hopefully hear something by end of business yesterday but no later than 72 hours. She then said that after they got some ticket number that I could go back out to the warehouse and exchange it. I said no, I've been waiting 3 weeks, and this was your mistake. I was told that someone at the store had put the wrong item number on the headboard we chose so when the salesperson entered in the item number it was incorrect. She said, "it was no one here's fault!". I said that it was their store who mis-ticketed the item. Her response was "well she's not working right now, so it's no one here's fault". Then proceeded to ask me if I needed anything else. I said I was going to buy a couch but obviously not from this store. Her response was, "I understand, have a nice day". So it appears that this store obviously does way too much business that they don't need any additional sales nor do anything to have a repeat customer.

We already knew the product we were looking for and found it right away on the showroom floor. The sales person quoted the price posted on the furniture. I stared the furniture had a different price online. He looked up the furniture and confirmed the online price. He wrote up a sales order and explained the process for us to pick up our furniture. Everything went smoothly, even pick up at the warehouse went smoothly. Can’t asked for anything more.

Very professional sales person. Fast and friendly service.