Ashley | New Braunfels, TX 78130

Jimmie was great and waited and talked with me while I looked at entire store trying to decide. Great experience and no pressure.

Everyone at this location was very friendly and helpful. Alvin was our salesperson and he was great! made us laugh and the process went smoothly to get what we needed. thank you!

Jimmy was excellent

Everything was fine in store and paid cash for a dining set along with a dresser and 2 night stands. Table is great. The dresser seemed a bit small but it fit well in my bedroom. When I went to start putting items in it I realized the capacity of the dresser was much smaller than I ever expected. Bad on me for not checking, of course, but I did anticipate a little more help or flexibility from the store especially since I contacted them the next day. I was willing to do an exchange and maybe even pay an exchange fee. Unfortunately, I called the store and I was sent to customer service. Customer service tells me I need to call the store. I call the store again and I’m told they cannot do anything in store, not even a manager. It’s a bit frustrating when you get all different answers. Even if the manager could do anything, no manager would be available for another 2-3 days, putting me at a week since delivery before I could even get an answer. As a business owner myself, I understand not wanting to put anyone or any business out of money which is why I was willing to do an exchange and even pay extra for any fees the business may have incurred, but what is difficult for me to understand is the lack of flexibility to make a customer happy with their purchase. It’s unfortunate. I’ll be shopping at Living Spaces, Rooms to Go or another store in the future. This has been my second mediocre experience with Ashley and I’m partly writing this review as a reminder to myself that this isn’t a business I’d like to support in the future.

Worst experience ever buying furniture. You would think that If you spend $8000 your order would be delivered when they say. 2 months late and still missing pieces and received wrong pieces. I have a store credit that they won’t let me use or refund me!

Great experience. After visiting other stores, we found the sleigh bed and mattress we were searching for at Ashley. Kirt, our salesman, was knowledgeable and walked us through numerous options. Super pleased.

My husband and I visited our local Ashley showroom with the intent to purchase 2 recliners for our home. Our salesperson, Jameel, met us at the door with a smile and willingness to help. Jameel was engaing and kind. He showed us several different chairs but graciously allowed us to look around the showroom on our own when requested. Once we chose our chairs Jameel guided us through the financing and purchasing process quickly and with ease. Jameel offered helpful tips on the process for picking up our new purchase as well. Overall a pleasant experience from beginning to end!

Alvin was very helpful and did not pressure sale but gave us our space and was attentive and helpful when needed as we made our purchases.