Ashley Store Pasadena, TX

Attended us very well and pleased with purchase! Very nice person . (Mr.Hasan) helped us, recommend to everyone that goes there . Ask for him!

Manny came right up to us offering his help in finding what I was looking for.

She gave me a great experience took your time and listened I appreciate her customer service I'm not sure her name is but I think it was Miss Cook great job

(Translated by Google) The person who helped me was very kind. Even though my purchase was small, they went out of their way to find what I was looking for. Congratulations! Keep up the good work! (Original) Muy amable la persona que me atendió, a pesar de que mi compra era mínima se esforzó mucho para encontrar lo que yo andaba buscando Felicidades!! Sigan así

Not a good experience. They charge to much for everything they sell. They gave me one good price but everything else was very expensive! Would not recommend them at all! Delivery charge is ridiculous!

The sales team was awesome! Great deal on beautiful furniture.

I received excellent service, immediate attention and work with me to assist with my needs, on excellent quality furniture bedding

The experience at the store was very pleasant. The sales person was very nice, with no pressure at all on us. We did buy furniture at a reasonable price.

A++++++

Very knowledgeable and attentive, highly recommend.

Great customer service.

Christy was amazing! We will be back to see her for sure!

My wife and I went in on a Tuesday night ready to buy a mattress and were welcomed by Christy. She was so helpful and understanding of our needs. We were able to choose a mattress and schedule our delivery for the same week. The overall process was very smooth. Thank you!

Very well taken care of they took care of me very well Hasan my sales rep well recommend him very good in explaining all the details?

Extremely professional and extremely nice, I was in and out with no pressure or excessive wait time.

William was very helpful, polite, showed me everything patiently. He explain everything with details, and the different options for the purchase. I was very pleased with his help, and of course my purchase. I will recommend it to friends and family. 😊

Had a great experience with the floor sales representative Mr. Holcomb. He was able To assist us in what we were looking for. Thank you

Went in to Ashley Furniture Store in Pasadena Texas, met a very professional and nice sales person. We actually went in to look at reclining sofas and love seats. The sales person was very helpful in locating just what we were looking for and we bought a sofa and a love seat at a very reasonable price. We are very satisfied with our visit to the store and will probably go back again soon.

The place was nice as it usually is as well as the salesman was very kind, professional, courteous and addressed my concerns. I was able to get what I came in looking for. I’ve always liked Ashley furniture.

Great experience. Very friendly! Helped us with everything we needed and we definitely will be going back!

I was treated very kindly and felt no pressure into buying my Recliners.

Had the bar chairs we were looking for and the sales person was really helpful

Great experience! Friendly and very inviting. Good customer service, the delivery guy was nice

Excelente personal thank you William

Terrible experience. I would think things would be better at Ashley, but we found out different different payment was double charged and have yet to be resolved. Hopefully you can get somebody to help the inexpensive inexperienced staff with transactions. Chance.

I came to Ashley Furniture to shop for my toddler. As my family and I walked in we were greeted by Mr. Hasan, Jubaydul . He showed me around the store and answered all of my questions. He was polite and knowledgeable. If you are looking for good quality pieces come to Ashley Furniture and ask for Mr. Hasan.

Mr. Chun was amazing. Explained everything to me and showed me some things that I may like. All in all he is a great sales representative. Not pushy at all.

Manny was great

Very welcoming and friendly service. Got in and out pretty quick with my mattess purchase and was very happy about that. Had somewhere I needed to be.

William Chun-Sleep Expert worked so well with me to ensuring my needs were met considering my existing health conditions. He was so very professionally gifted with courtesy, knowledge, honesty, and integrity! Excellent member of any team. With his leadership, knowledge, and team spirit, William Chun would be an asset to any organization. I’ve spent a long term career in high-level management…HE DESERVES A BONUS FOR HIS FINE REPRESENTATION OF ASHLEY FURNITURE AND THE ENTIRE FINGER FAMILY!

The sales staff was extremely knowledgeable and helpful. We tried a few different mattresses and found one we loved. Can't wait for it to be delivered! Thank you William Chun and Mahamud Nabi.

Very helpful and knowledgeable.

I would recommend to my friends and Facebook

Manuel was a big help without being too pushy

Manuel was great!

Great service and friendly staff.

After a few months of my purchase, things aren’t going so great with the financing aspect. I financed with them and I keep getting unauthorized charges of $800+ on my account & it’s happened twice already. This is unacceptable, if you can finance with another company do it, because now I have reported two fraudulent transactions within two months of financing through them and “synchrony bank”. This affects my credit Score and also affects the “minimum payment” which if I don’t log in to the account to check it I would have never noticed those charges.

Staff was very welcoming, Mohammed was the one who took excellent care of us, very respectful and patient to our needs. Highly recommended. Thank you for a great experience.

Great service

Very nice people .

Great selection

Had already made a choice. Tony, my salesman, had things prepared for me. Very easy. In and out in 10 mins.

Ashley delivered our new recliners with care and in a timely manner conforming to the established delivery schedule. Jose and his crew friendly and considerate throughout the delivery process.

Don’t waste your time. Worst management I’ve seen in years, she’s a take it or leave it I could care less type. Go to the one in Webster instead They knocked it out of the park!

The purchase was very basic and simple. I went into Ashley Furniture to look for a sofa set for my daughter who just got her first apartment, I was quickly approached by sales reps, I walked away and looked by myself. The first rep we met was William, and he simply handed me his card and asked they him know if we needed anything at all. This is the type of sales we like, didn’t hound us or push us in anyway. A couple days later I used his card, called him and purchased what we were looking for over the phone. Next morning I went and met with Vanessa to arrange financing while we didn’t plan to finance but who no interest why wouldn’t you. The only issue we have seen so far is delivery, I ordered that day and was expecting ASAP delivery like at least same week. Turns out earliest delivery dates are 8 days out which due to our schedules we will end up waiting 11 days. Personally delivery should be much quicker than that, most places offer same or next day delivery.

I appreciate the kindness I received & of bringing explanation of everything! Thank you

Jamie was so nice and sweet. He was he wasn’t trying to oversell me in anything I didn’t want. He was so helpful in helping me choose what mattress I wanted and even found me good a deal! Thank you so much Jamie! ☺️

The sales associate was new, but put his all into answering our questions. His supervisors were helpful in the transaction. Overall a good experience. We did purchase.

We purchased on 6/29/25 and our furniture was delivered 7/3/25. One of the power cords stopped working on 7/4/25. We came back to the store where we originally purchased and after our information was taken, they told us we had to call customer service and a power cord would be mailed to us! They couldn't swap it for one that they have there. 2 days and it goes out and I have to call customer service!

Really great salesman

Tony was amazing and went into detail of everything. I felt confident in my purchase

Friendly, informative, patient, fast process at purchase. Tony was most helpful, friendly, and knowledgeable, highly recommend his service.

Very professional staff

Anthony Ivón is the best!! I’m very satisfied with my purchase and will be returning!

Visited this store and had the worst expirience with the manager, she treated us very rude a she refused to help with the cover That they were giving us free. They over charged me and have not been able to reach them and get my money That they over charged. Its been a nightmare since the moment we walked in. Be careful coming here.

My experience at Ashley was excellent! We were helped by Manuel and he was a huge help, he was very patient with me and very informative about everything. If you come to Ashley, ask for Manuel!

Great customer service. The salesman helped me find the furniture I was looking for.

Tony was great. He was patient and very respectful.

My experience was awesome as we were helped by 2 man that were courteous and enjoyed a pleasant convert about life and God and made a purchase in the process of it all.

Love Crystal ! She helped us place our order and did an amazing job explaining everything and the process !!

Good expirience

Jamal was superb! Could not have asked for a better salesman to assist me! Thanks so much Jamal for all your help!

(Translated by Google) Manuel Aranda treated us very well, a good experience, very professional, very kind, thank you. (Original) Manuel Aranda nos atendió muy bien una buena experiencia muy profesional muy amable gracias

Excellent service! Nabi found me what I was looking for

They were awesome!!!!!!

Lionel was very knowledgeable And friendly. Great experience!

Jamie was an excellent sales rep to work with. He listened to my preferences and made recommendations that aligned with my request. Overall, best furniture shopping experience I've encountered. I will definitely do business with Jamie again in the near future. Thank you.

(Translated by Google) Friendly staff Very good mills, I recommend them 10 out of 10 (Original) Personal amable Muy buenos mueles los recomiendo 10 de 10

Tony Ivan is the best he helped u so much he accommodated all our needs

Mr Husan was very helpful. Answered all our questions. Thank you s o much.

They were incredibly kind and patient with us! Worked with our budget and we were able to make a purchase that same day! 🙂

Manual Aranda greeted my wife and I soon as we arrived. Assisted us to find the perfect module for our needs after we had been searching other places for so long. Checked all the boxes Quality, durable, color, size and price. Thanks Manual

Awesome customer service. They take their time with you and answer any questions you have.

Staff was very friendly and professional.

I visited Ashley furniture and Pasadena and Manuel was the one that helped me he was very friendly very patient and very upfront and forthcoming didn't come off pushy and just a pleasure to deal with

Great experience, very helpful

Quality Furniture, Good Prices

Great service as usual. Very helpful and patient

Amazing customer service, really nice people

Awesome fast delivery with updates 👍🏽

Super

Fast and easy. In and out in less then 1 hour. The manager Ms. Crystal was so helpful and worked with Mr. Anthony Ivon In getting me the best mattress and bed for my money. Highly recommend him for your next purchase. Update, here's a pic of the items that were delivered and most say it was as smooth as when I bouth them. Will definitely go again

Great service! My sales person was patient while I looked at different pieces of furniture and I ended up buying my perfect chairs and ottomans! I will be shopping here again!

Only store that had what i wanted

Just wish I could have gotten my chair faster than 2 weeks, but the service and delivery guys were awesome!

My experience has been very pleasant. I gave the rating of 4-stars because they didn't have a big selection of daybeds/futons/pull out beds. Other than that it's been good

Manuel was very helpful and courteous, thank you all help

OMG! Angel was extremely informative about every single piece of furniture I asked about. He took his time and explained about each Mattress, Furniture Fabric, and told me why each piece was unique and great!! He truly went above and beyond for me, and I will be back to purchase more for home due to his extreme professionalism. Thanks for such an amazing first experience at Ashley’s.

My 85 year old mother was looking for a couch and loveseat the sweet kind man at Ashley Furniture was wonderful he was patient and took time with her but he also helped guide here in the direction on size and color the best Furniture store ever .Thank you for all your help and great price on good quality Furniture

I don't give anyone a 5 star rating, but it was a great experience!

The salesman was very knowledgeable and took his time reviewing prices and options! Can’t wait to get my furniture delivered.

Lonzell is the man!! From the start to finish. I came in thinking what I wanted, let him know. Not only did he showed me what I was looking for he herd what I wanted and made some suggestions, I ended up changing my mind and went with what he suggested. Thanks man and Ashley will be doing more business my furniture store for now on.

As first time customers at this establishment, we were dissatisfied with the overall store service we received. My family and I went in with our heart's full and came out with the upmost disappointment. Furniture pieces were delivered with missing parts and due to miscommunication within their depts; the missing pieces were not delivered until after a month and half. Another issue was a purchased living room piece (rug) was notified that item had been discontinued. We understood and went to the store to support item re-selection which was not effective due to price not matching other rugs in store. To ease our situation, a 2 week deadline was given of opportunity to re-select (online) which gave us some comfort, but was dissatisfied due to them not upholding their promise once more by voiding/ cancelling the re-selection opportunity within a couple of days instead of promised time that was provided. Customer Service rate 1 star: Lack of communication, support and upholding promised times.

Really nice sales associate and really nice experience with financing too!

very nice I love. it

Had great service, and we are really excited to sleep on our new mattress.

My sales rep was very nice and quick and helpful. I appreciate the help he gave. Thank you

Worst customer service. I went in there to ask about a part for my bed and the guy who helped me acted like a complete jerk. He was so rude and made us feel like we were not important since I guess we weren’t going to make a purchase.

The salesman Manny was very helpful and informative with my mattress and foundation purchase. The purchase was quick without added sales pressure.

Had a great experience shopping for our new dining table and sleeper sofa. Our salesman was knowledgeable, we did not feel pressured or rushed. There were a few items on the website that I wanted to see in person but were not available on the showroom floor. Delivery was seemless and professionally done. I only wish my new couch could have been delivered on the same day as my new dining table. Otherwise, it was a perfect shopping experience.

Associate Manuel was very helpful and nice.

Excellent experience

Got a recliner chair from them, asked for a brown one went all the way up to spring to pick it up from the warehouse got it home turned out to be a black chair called to tell them to fix the issue. The lady I was speaking to gave us the runaround refuse to make things right. When I told her they need to put my chair on a truck and deliver it cause I’m not wasting my gas to make things right she hung up on me. This place does bad business nowhere on the box. Does it say if it’s a black or brown chair told the salesman multiple times I want a brown chair But yet they got the order wrong and refused to fix their mistake. Do not go to this place because they do not care about customer service.

Ask for Manuel, he took care of us. Manager even approved us a gift with our purchase. Manuel worked with us and didn't force us into a decision. Very respectful and understanding of budget and gave honest opinion on quality of products.

I enjoyed the experience at this store. I bought a dining room table. The sales lady was very helpful. I like the fact that she was not a pushy salesman.

Just bought a recliner for my Mom. Got exactly what she wanted - great salesman as he listened to what she wanted and didn't try to upsell her on something else.. happy with visit!

Good but can be a bit pricey.

Gail freeman sales she was great work with me to get exactly what I wanted I will be back again

Our salesman, Mahamud Nabi, was very attentive and listened to our wants and needs. He was kind, professional, and knowledgeable.

This a bad store don’t make business here. I got the wrong colored item and ask for a change of the right one but they said it cannot be done. This a franchise store NOT ASHLY FORNITURE bad experience.

Customer Friendly fast delivery

Great Service William Chun was awesome seller and professional

I got the wrong recliner chair, the wrong size bed frame and a charge for free delivery. Jubaydul Hasan really screwed up my purchase Crystal Escamilla the store manager initially tried to help. My issue was sent over to Guest Services who passed the issue back to the store manager. I’m still waiting for a response. I’ve already filed a complaint with the BBB. Still waiting to hear back from them. My only recourse now is to have a judge decide in small claims court. I’m heading there now. I ordered the recliner brown chair with cupholders and other features also as you can see I ordered a full size bed frame got a queen instead. At this point I hope they will come and pick up their furniture.

Lonell was great and provides amazing customer service. He took us through the store showing us sectionals. He provided us with information needed to guide us to make the best decision. Thank you so much. We will be back soon looking for a dining room set.

I like coming to this location for my furniture needs. Everyone is welcoming and knowledgeable. I recommend Ashley in Pasadena!

Sales guy was really great and helpful. I bought a sofa sectional the Monday before Thanksgiving. Was told that it'll arrive mid December. We're still waiting. Never had any updates. I called three times just to get a recording telling me it'll be here in 2 weeks; everytime. Can someone from Ashley help or should I just cancel it and get my money back.

My fiancé and walked in looking to buy a living room set, the sales person we talked to at the start was very friendly and helpful, but once he had his manager coke speak to us her while energy was off and she was not very helpful and spoke to us in a very condescending tone and had a bad attitude. She definitely lost him a sale. So avoid the female manager with the bad attitude and bad hair.

Hassan was very helpful. Let us browse. But was right there if we needed help. Great shopping experience. Found dining set I needed at the right price.

I had a pretty good idea what I wanted as I had been there to see it before. I just needed to bring my husband and show him what we wanted. We were able to browse without pressure and when he agreed that what I picked out was what we wanted, lol, we got immediate assistance with a smile and sense of humor! It was fun! We left with exactly what we wanted and completely enjoyed the experience!!

Had couch pushed back 4 times a month ago owner replied go to the store the store said call this number they will help you got ahold of the number they said go to the store I will be contacting BBB about this thiers no reason why I should have been waiting 2+ months for a couch

I went into Ashley Furniture to buy a sofa and recliner. Gail Freeman listened to my requirements and directed me to the ones that fit my requirements. She worked with me on financing and delivery. I am very happy with the results.

Very helpful sales associate, provided all the information that help us decide on our purchase. Furniture was available for delivery within week. Thank you.

Aracely was such a great help very pleased with her i recommend her 100% all staff was nice and respectful as well store was very clean and organized thank you for your help will definitely visit again.

If you want to spend 2500$ on a couch and be promised delivery in a week and wait a month later (changed delivery 4x now still haven't got it)

Great service

Great costumer service. Thanks

Was greeted by a salesman, he was very polite and helpful, all of my furniture has been bought by Ashley, highly recommended!!

The Employees were so very helpful and polite. They were very patient with me. Jamie Willfahrt went to extra lengths to accommodate my time. Very wonderful people ❣️

Very friendly and willing to answer any questions. Was very pleased with my purchase.

This has been the worst experience I’ve ever had with a furniture store. I purchased my king size bedroom set in December of 2023 and after promising the furniture would be delivered in approximately 2 weeks took them a month and a half to deliver just because they were waiting on a night stand. I told them several times I can pick up and they kept telling me no that they would deliver and waive the delivery fee which they lied about, they never refunded any money to me. The bigger issue is I only slept on the bed for 2 months before it broke down the middle support bar and legs. I am far from from a heavy person only 200lbs for this bed to break so fast. I was forced to take the bed apart and sleep with the mattress on the floor. After calling them they promised me they would replace the broken parts and fix the problem. After 2 months of waiting and calling every other week having to re explain my story every time because customer service apparently keeps no record or notes on our complaints, they sent a guy over with super glue. I thought it was a joke so they had to redo another request and finally the pieces came in on June, 4 months since the original complaint. This nightmare wasn’t over yet exactly 2 months later in August this bed broke the same exact way AGAIN and I’m literally going through the same thing again calling every 2 or 3 weeks repeating the same story and being told the same lies over and over. It is now November and I have been another 3 months of sleeping with the mattress on the floor. A whole year since the purchase and I only slept on the bed 4 months and have nothing but excuses and lies from Ashley furniture but when you ask for returns or refunds there a no return policy. They have the worse customer service, yes they might be nice when speaking to them but all they do is lie and tell you they will call you back and email you with updates but they never do. After paying almost $6,000 for what I thought was quality furniture, I’m convinced I was just robbed for my money could’ve purchased better furniture for half the price.

My experience at Ashley‘s furniture wow I actually only went in there to get some tables for my living room. The young man who attended me and my husband his name is William was just so caring so professional and explained to us about the sales and furnishing prices, I could not pass up that chance I needed a bedroom set for a long time And I am so happy with the outcome of this visit. Thank you

Really good customer service

On February 10, 2024, I bought two (2) Power Sofas with Adjustable Headrests (Item: 5930247) at the Ashley Homestore in Pasadena, Texas. I paid $3,224.21 total for both sofas plus delivery charge, protection plan, and tax on my credit card. Ashley’s delivered the sofas to my home on 2/15/2024. Unfortunately, the Leather material of these sofas has failed. After only 6 months (August 2024), I noticed the Leather peeling. I called your store and the Extend warranty company on August 10, 2024, and after 2-1/2 weeks I received an email stating that the couch was still under the manufacturer’s warranty and my claim was closed. On August 23, 2024, I called Ashley’s customer service and through an online chat they offered me a $167 Ashley’s gift card. I declined that offer and they then offered to repair the sofa. I accepted that offer. Before any repair appointment was set up, I was notified by email on August 24, 2024, that I had no warrantable concerns present and my claim was closed, noting that the failure is a Manufacturing of fake leather. I made one more call to Ashley’s on August 25, 2024, and was told that normal wear and tear is not covered. This is not normal wear and tear! You offer a one-year warranty on all manufacturing issues. Material is supposed to last for years, not months! When I questioned that answer, you had me send more photos, but then ghosted me. I expect Ashley to pick up their defective furniture from my house and refund my money fully!

I went to the store looking for a specific item. The salesman was courteous and very informative. He got us a good deal

Great Customer service , definitely will come back to purchase more furniture in the future !

Very smoth experience and timely 👌

(Translated by Google) Very good service and it was very fast and accessible. (Original) Muy buena atención y fue muy rápido y accesible.

(Translated by Google) All the staff are very friendly from the seller to the delivery, fast delivery and everything very tidy and they always keep you informed of everything, thank you Ashley (Original) Todo el personal muy amable desde el vendedor hasta el delivery rapida la entrega y todo muy ordenado y siempre te tienen informado de todo gracias Ashley

Directed me right where I needed to go

We were looking for a recliner and ended up buying $8500.00 in furniture! Salesman Jorge was an excellent, we6trained, well informed salesman. Really enjoyed the experience

We received excellent customer service from Cindy R. and from Jorge C. I would refer for any of my family and friends to ask for them to make sure that they get the best customer service not that the other employees that work there wouldn’t give it their best but for sure they will get it with these 2 young valuable people to the store!

Fast and easy set up thanks for the awesome delivery

(Translated by Google) Very good service, thank you!!!! (Original) Muy buena atención,gracias !!!!

The young lady that assisted me was extremely helpful and informative.

Salesperson very helpful

William was great sales associate and will go back. As long as my furniture gets delivered with out any issues I will definitely recommend to family and friends

What ever you do never ever no matter the circumstances buy their $500 dollars insurance package for your furniture. They LIE and say that if you never use the $500 within 5 years that you can come back and use that $500 towards a store credit in the store which is COMPLETE BULLSHIT !

Loved William! super sweet & patient with my mom would recommend him to our friends/family! 😊

She was able to help me out! Great job

Had great help from Mr. Willfahrt in purchasing the dresser and mirror.

Always have a great experience with lonzell Owen's helping me out trust him

Sales people are great. Nice and very helpful. Furniture available is great also. Delivery....absolutely horrible. Customer Service....worst I've seen. Buy somewhere else.

No Customer Service

Your employee was professional kind. Caring. And knew exactly what I was looking for and didn't push me into anything else that I didn't want. I appreciate that everything was handled in a timely manner. And I'll be getting my furniture in a week's time.And that is wonderful.Thank you for your service.I will be using you again

Worst place to get furniture. Save yourself the time/money & go somewhere else.

Josett was aswome. She was very professional and took time to address all of my concerns. She went above and beyond making sure that I understood each step that she addressed. She deserved to be reconginized as a valued employee.

Ms Cindy was Awsome

Was amazing and quick

The staff was very nice. Great prices and I love Ashley furniture. Great quality.

Lonzell, the salesperson, and Cindy, Manager, did a fantastic job of customer service during my purchase. I appreciate the knowledge Lonzell showed knowing all the different fabrics and thoroughly explaining the other differences in the furniture pieces. I can honestly say i am a satisfied customer.

Never been in a Ashley Store and Sales Associate was very helpful and pleasant and worked with us finding what we wanted.

Gail F. provided excellent customer service. I am pleased with the Tempurpedic bed I purchased. I am looking forward to its delivery.

It was a great experience. Ashley staff was very helpful.

Great experience with Ashely’s store manager Very knowledgeable and great people skills

Have always had good experiences with Ashely furniture. Product holds up nicely.

Great service and huge selection !

Don’t buy furniture here they will lie about not putting warranty on it and put anyway which is $200 and don’t fall for the acima interest they tell you 0% but charge you $108 just for leasing and they charge a $300 charge I bought a couch that was supposed to be $899 after taxes and Acima said I owed them $1,100

Excellent customer service

Best buying experience with Jamie at the Fairmont store. Gave me so much information about the product I needed, ended up buying with condidence The best choice for my needs.

Great experience. I went in to look at some bed frames because I had a preapproval. I wasn’t expecting to purchase anything, but Mr. Lonzell convinced me by providing great customer service. He listened to my needs and what I wanted. He tried his best to get me that and at the end of the day I ended up purchasing the bed for me. Great customer service, I would recommend working with him 10/10.

Your office is always beautiful and the office staff is smiling 😊😁.. I want them to support me in one of my new financial adventure samples were given today.. no picture cannot be provided at this time.. because the food items are for dinner. Enjoy 😊

Showed exactly what we were looking for. No high pressure sales. Very nice salesman.

Great service

My wife and I arrived at the Ashley store in Pasadena Tx. with high hopes of finding the item we were looking for, dinning table and chairs for four, the associate was kind,friendly, caring and helpful showing us the items we liked. There was a display set at the store, we sat in checked it out. We liked the,table and chairs, good quality, good price,they had in the warehouse and we bought the set. Very happy with the purchase and just picked it up and brought home. Thanks Ashley of Pasadena.

Very friendly, knew exactly what I wanted and was very helpful. Definitely coming back soon

Very professional, My salesman was excellent. He wasn’t pushy, he let me look at everything and then contact him. The price was good thank you very much.

Good selection and excellent service

Sales person was very nice and helpful.

Store is clean and organized. Jawayne was very polite and helpful. We found what we wanted but it will be a month before we receive a sofa and love seat.

I would never recomendamos buying something from here. Plsss you work hard for your money let them rip you off I bought 2 loveseat the sales man lie to me added some mattresses protectors saying it was free Said my receipt will be email. Once i get home I noticed they charged me for the matrix protectors They didn't show up with my loveseats its been 4 weeks when i go to the store to get a refund they said sales are final & they were really rude & bad attitude. They only pretend to be nice so you can purchase something but once you have a issue they will not help resolve the problem.

Manuel is the best, he helped me a lot in purchasing my living room

Excellent Service! Great products, very nice and affordable furniture!

(Translated by Google) Very good attention from Cindy (Original) Muy buena atención de cindy

I had a great experience. My sales man Lonzell was knowledgeable.

Jaime, W was super friendly and knowledgeable. I came in looking for bar stools that peaked my interest 1 yr ago. He knew exactly what I was describing and took me to my bar stools. I was most impressed that he was well versed in the products the company carries.

Great deal and the process for going in and ordering a couch was very quick and pleasant. 4 weeks for delivery is ridiculous but what are you going to do 🤷🏽‍♂️

It was a pleasant experience. Cindy the sales rep was extremely patient with me and helped me make up my mind

Excellent, respectful, efficient service. We were in and out with what we were looking for within the hour.

(Translated by Google) The service was excellent, everyone was very friendly. (Original) La atención fue excelente muy amables todos

William and Krystal were great. Yall are awesome guys, thank you!!

Josette was kind and helpful. All our needs were met

Great costumer service. Excellent service. Thank you.

Great shopping experience. Lonzell was extremely patient and helpful. Great customer service. Definitely recommend. Relaxed purchasing experience, no pressure

I would’ve given zero stars but there was selection choice. Bought a reclining sofa. Salesman lied. It is NOT a wall hugger. Has to be placed 12 inches out from the wall!!! Now after several calls to the store have gotten the runaround saying one manager not in for the day. Then 2 are at lunch and the other one with a customer! And no living person at Corporate. Just transfers to a virtual.

Cindy Rios was wonderful in helping with my purchase. She was friendly, helpful and offered options when we found out the exact item I was hoping for would not be available for a few weeks. A couple of days later I realized the delivery address was slightly off. I sent her a direct text and she immediately addressed the issue and made the correction.

(Translated by Google) Excellent, the service was efficient and they helped me with the financing, the excellent seller (Original) Excelente la atencion fue eficiente y me ayudaron con el financiamiento el vendedor excelente

Absolutely awesome Thank you Gail for all your amazing help One happy costumer

Very friendly, helpful and efficient.

(Translated by Google) Excellent customer service (Original) Muy buena atención al cliente

First time shopping at Ashley and was very impressed. Great salesperson, great selection of tasteful furniture and well laid out clean store. Prices are very reasonable for the quality. A+ experience.

(Translated by Google) Very good place very good treatment I recommend this place 100% (Original) Muy buen lugar muy buen trato recomiendo este lugar 100%

Been working for 2 months to get them to even come look at my furniture to be repaired. Nothing yet. Also. This is the 3rd set of furniture I purchased over 10 years. They haven’t repaired anything even once. Very disappointed;(.

Great! Enjoyed the experience!

Employee was really helpful with us and did his best to get us a great deal. We can’t wait for our furniture to arrive

Great customer service from William. We got a sectional and 3-piece table set. The store was clean and they furniture lay out/set up was beautiful. The only reason I didn't give 5 stars was because the store didn't offer delivery since the furniture I bought was clearance. It was an inconvenience although they did help load the items on the truck. I definitely would go back and recommend!

Gail was very helpful, she was able to answer all my questions. I look forward to continue to do business with Ashley furniture.

Jamie was very friendly and very professional. Highly recommend him.

I knew what I wanted when I walked in the Ashley store in Pasadena, Texas. I have shopped there often and have many pieces from there. My salesman Chad was incredible. He was friendly, understanding and helped me look through the store to make sure my previous choice from my online search was the correct sofa for me and my family. My experience in the store was great. I walked away after my purchase happy and secure. Chad was wonderful.

Good price ,nice ladies

Title: Disappointing Delivery Experience I recently purchased a couch from this furniture store, and the delivery process left much to be desired. Despite a polite sales representative, we faced numerous challenges. The initial delivery date was pushed back without any notification, and when we contacted customer service, we learned about a confirmation text requirement that was never mentioned during our in-store purchase. Rescheduling proved to be a hassle, and the delivery date was postponed multiple times. We were even told the furniture was en route, only to discover it wouldn't arrive until the next day after a late-night call to the distribution contact. While we eventually received the furniture, the overall experience was frustrating, with significant delays (68 days!) and miscommunications. Regrettably, I cannot recommend this store based on our delivery experience. Rating: -⭐️ (-1 out of 5 stars)

Always a good experience when shopping here. The salesman Willam Chun is very helpful and friendly.

Halee was great!! The entire team was friendly and helpful!!

Jamie was very patient and a good people person! Went above and beyond to help us in every way.

Jamie Wilfahrt was the salesman and he was awesome. He had us try different mattress until we found the one that worked for us. Very nice guy.

I recently had the pleasure of shopping at Ashley furniture store and I must say, the service was outstanding! From the moment I walked in, the staff greeted me with a warm smile and were incredibly helpful throughout my entire shopping experience. They went above and beyond to answer all my questions, provide expert advice, and assist me in finding the perfect furniture pieces for my home. The quality of the furniture was top-notch and the prices were reasonable. I highly recommend Ashley furniture for their exceptional service and wide selection of beautiful furniture. They truly exceeded my expectations!

Salesman knew the stock. Took me to exactly what I was looking for. They had exactly what I was looking for.

Gayle was very knowledgeable and helpful, enjoyed meeting her she is professional thank you much.

Sales person was great. Store is really nice. I didn't want to spend that much money. But I did. I thought shipping and set up should have been included, as I spent a considerable amount of money. Other than that, I'm OK.

Ashley had many recliners for me to choose from & I definitely can feel the quality when I sit on them. (You get what you pay for) My salesman Chad was amazing!! He listened to what I was looking for in terms of support being I had a back fusion. I can't wait to receive my recliner!!! Eeek 😀 so excited

Awesome, patient and helpful!!!!

Cindy was very nice and professional. She took care of what I needed with no problem. Cindy is a valuable asset to your company.

Our salesman, Dillon, was laid back with zero pressure. Showed us several different price points in what we were looking for. In the end I would say we were able to get exactly what we were looking for, and at a fair price. I would highly recommend Dillon, at Ashley furniture in Pasadena.

The day I went in to Ashley everyone was so nice and helpful.The sales person “order” my bed set told me everything was going to be delivered December 1,2023. Should have known something was going to go wrong. When I applied for the credit card they misspelled my name. Had to call and fix the mistake when I received the credit card thru the mail. Second of all I never got a call, text, email about scheduling a delivery I had to call customer service and schedule that my self. Third I just received my furniture today December 9th 2023. Everything looked good two minutes after the delivery man left I notice the bed frame looked different. I had taken pictures of the furniture at the store and It was missing the storage on the foot board. I doubled check and it was not the correct one. I when down to the store in Pasadena, Tx spoke to a store manager and she told me there was nothing she could do because she didn’t have access to that part of the system. That I could call customer service and see if they could help but it was not guaranteed I did called outside the store spoke to a nice lady and she told me that the store manager was able to make the changes because it was a mistake done by the sale associate when placing the order. That she needed to speak to her and get some information. Since the store manager was helping other customers the lady on the phone told me she could not wait on the line and that she would email the store manager and get the information she needed. That I was going to received an email about what happened did not received email, store manager did tell me that unfortunately if they aren’t able to make the changes I would have to keep the bed frame I have at home and do the payments. Since they don’t do returns. Would I recommend Ashley Home to others NO I am stuck paying an expensive bedroom set and it’s not the one I had asked. All because the sale associate made a mistake and order the wrong one.

Great service, lady stayed late for us completing the furniture purchase

Excellent service!!

Love the store, the furniture everything is perfect...love my dining room 🙃

Quick and smooth and the sales person didn't hover the way a lot of rhem do. Had to down grade my review after the furniture arrived. There was damage to the furniture that was not there when I bought the as is furniture. The shipper thought it was all covered by warranty. But as is furniture is nit covered. He took pictures of the damage that was on the furniture in the store, but there was more damage when it arrived. Ashley refused to repair the damage their shipping company caused.

Our salesperson was very kind, profeessional and attentive.

Josetta was the salesman and was absolutely perfect. She was patient and extremely helpful. Thank you!!!

Don’t buy furniture from this horrid company. I attempted to return a severely scratched coffee table and upon Ashley seeing photos of the damage, their reply was “those aren’t scratches, it’s the finish of the table.” DO NOT DO BUSINESS WITH THIS COMPANY.

The workers were so helpful, and the process was very smooth into buying decor. Great first experience!!

(Translated by Google) Very well attended, thank you (Original) Muy bien atendido gracias

Jamie was such a help with everything! From greeting us at the door to financing to leaving, he was a great salesman. Thanks to him and the time he spent helping we got the chairs we wanted at a good price. I will definitely recommend Ashley and Jamie.

Chad was very helpful.

(Translated by Google) They treated me well (Original) Me trataron bien

Nice group of people working there.

Our shopping experience at Ashley Furniture was positive 👍 Stephany provided helpful options, offering valuable insights without being pushy. Stephanie's support made our decision-making process smoother, and we appreciated the overall service at Ashley Furniture.

Chad was the best he made my experience smooth and was most helpful so much so he ask movers about getting my sofa into the room first time shopper I will be going back he is a very pleasant young man

Chad did an amazing job with his customer service skills while I shopped for furniture with my 88 year old parents. Bless his ❤️

Cindy Rios was patient, knowledgeable & very helpful. She spent a few hours with us as we purchased mattresses, bedroom furniture and living room furniture today. Would recommend Cindy and Ashley’s when you need furniture!

I was very happy the gentleman that help me Toby was very helpful. Had patience with me and I am very happy for your service. You did a very good job.

Super lady waited on us and took care of us very quickly. Her name is Haylee.

Been waiting a month for a piece I’m missing and no one seems to be doing anything to try to help out..Everytime I call they say they’ll call back but no one ends up calling to give an update ! Totally regret buying from this place ! I would avoid and not recommend shopping here !

Was a pretty mid experience. Sales rep told me they would correct an error on my shipping address before finalizing it. Wanted me to just sign and finish the sale. They did not do that. Customer support line told me I could not correct over the phone, I had to do it in store. I live 30 minutes away. Overall not positive customer service experience. Prices are reasonable and got a deal, but not worth the trouble.

, Bro was very fast with the delivery

Customer pick was the worst!!! Saved 200 but glad I sent my husband because I would not be able to load 250 by myself. They literally drop it at the trunk and you have to load truck or van. No assistance what’s so ever and they were rude!

Everything was great many was great and very great I just didn't want to spend that much on the bed but you know I know I need a bed cuz I'm sleeping on the floor so thank you okay Bryan

Experience was very good excellent customer service was very good . Definitely going to go back.

Love the customer service! So impressed with the prices. Will only go to Ashley in Pasadena!

Dillon was a great salesperson to work with! Had tons of patience with us as we kept changing our mind on picking out bedroom furniture! We never felt pressured to choose something we wouldn’t be happy with.

My very first time in Ashley furniture store. Met Stephanie.(Pasadena store) She came to my assistance immediately. Selected my items ( really had no intentions of making a purchase today). Stephanie was patient with me as I looked around and made my selection. Her professionalism is awesome.

I was thoroughly impressed with the customer service I was greeted with a smile and a handshake. Josette was amazing. She really cares about her customers and made it very easy for me and went over everything with me. It felt like I was talking with a friend not a salesman. I definitely will be back. Thanks you guys at Ashley Pasadena. I really appreciate everyone!

William did a very good job he's a very good salesman he was courteous explain things and hopefully everything he said will go the way he said we love the chair

Salesperson was great!!

Sales man Chad Delabarre was great in helping us make our purchase today. I would recommend him. Thanks

Toby was so helpful through the whole process and made our experience fast and easy

They laying on offers basically no warranty They laying on you pretending make the sales once you get on you that's no return for nothing. I'm encouraged every body to look for best options like COSCO OR SAM'S OR DEFINITELY AMERICAN FURNITURE Same brands and way cheaper

Lonzel was very patient with me. We looked at several sofas before we made a decision. No pressure which was good and no rushing. Thank you Lonzel!

Super nice store. A huge selection.. The salesperson William Chun was very helpful and made us feel at ease. Even after we were done we found another item and it was placed with our order with ease. I recommend this store.

Went to several furniture stores in the past days. Two of them were Ashley stores. The salesperson at the store where I made the purchase was superior in every way. The product was very good but Toby Trahan was the difference maker and made me feel comfortable in making this purchase.

Salesman was not pushy but helpful.Did help us when we had questions about what we were looking at. Was very knowledgeable about the product we were looking at. We were pleased with the service we received. Would recommend Ashley Furniture to anyone looking for good furniture.

Little upset with availability of items

Toby was very kind and patient and happy to answer all the many questions I had.

Mimi & Cindy were great! We went to another store & came back for service with Mimi! Great store, staff & merchandise!

Awesome customer service 👏 👌!!

Love their furniture! The salesman was very knowledgeable and let me decide on my time.

I had a wonderful experience the people were great the salespeople were good if I had to choose again I would go back it awesome love there Furniture and the people are great I will go back again just because the service was real great

Travis was helpful and had patience while I made up my mind

Great

Nice 👍 and prompt service. Cindy Rios is very patient and helpful

Very good

Please do not purchase furniture from Ashley. I have had the worst customer service experience with purchasing bed and chest for my son. On 06/04/23, I purchased a full-size bed for my son. The bed on the showroom floor had head lamps on bed. The sales person, Cindy, never mentioned that the full-size bed did not come with headlamps. It was not till the furniture was delivered on 07/14/23 that I was made aware that the bed did not come with headlamps. After furniture was delivered I called and was told that bed did not come with head lamps. In addition to that the rails on the bed are not straight and drawers on chest are uneven. I have made multiple calls and all they can do is submit tickets with no one calling me back. I also visited the store on 07/25/23 and spoke with manager, Mimi. Again no one can be called, a ticket must be placed even then no one has called me even after Mimi stated that ticket will be high priority. No one is being held accountable. This is no way to run a business. I called again on 07/31 to their customer service or support., and again another ticket will be submitted. Rating a 1 is unjust, it should be a zero. Please look at side rails and drawers on pictures. I am stuck paying for something that was not sold to me. the response from corporate office is simple someone signed for the furniture. They have a no return policy…I emailed the automated response…Loreza, responded right away but nothing was resolved. She stated I will call you the next day… she did not, I had to email her… yes we are at fault because someone signed.. that is their scape goat. They will be ordering parts to fix the new furniture..There is no accountability from the sales staff and horrible service after sale… they make it so difficult to contact someone.. Do not buy furniture from Ashley..

Thanks for your assistance very attentive customer service.

(Translated by Google) Good service (Original) Buen servicio

Toby, the salesperson was very helpful and knowledgeable. The customer service was excellent. I will definitely shop there again.

I just want to express how professional our salesman, William, was on our 1st time shopping experience at this location in Pasadena. We had already been in Beaumont, all day, went to several stores, including Ashley. He was so nice, helpful, very knowledgeable, and didn’t hover over us the entire time trying to pressure us into buying anything. When we decided to go with a certain item, he went out of his way to inform of us better items that were even on sale! All in all, I’d have to say this was the best shopping experience, especially, knowing the amount being spent. Thank you again, William. Thanks, Donald & Donna Pifer

Great Customer service! Nice and convenient, very helpful informative staff.

Delivery was right on track, they came in and did there job fast but with caution

Our sales person was great the double recliner loveseat we picked out with the consul was beautiful! I will continue to do business with the store in the future.

(Translated by Google) Excellent service that William Chun gave us, excellent seller (Original) Excelente el servicio que nos dio William Chun, excelente vendedor

It was a really nice experience. fast service and personalized attention by William, a worker at ashley furniture in Pasadena. It is a place where he would definitely return to again. Thanks for his service.

Nice shopping experience with Lonzell Owens Happy with the recliner that I choose.

Our salesman was helpful. Not pushy, gave us space , and answered all our questions.

Very happy with the whole buying experience

Calvin Boyer the sales associate was fantastic. Mr. Boyer introduced himself and asked a few simple questions. I let him know want i was looking for and he showed me around. He was not pushy at all, just very helpful and he addressed all the concers with what I was looking for. Great sales associate.

Don't waste your time here.

Went to purchase two ottoman’s and the salesman told me your system was down and they couldn’t sell anything because of this. The salesman took my name and I’m expecting a call from him on Wednesday when he returns from his days off. I gave one star not because of the salesman but because of the problem with the store not addressing the issue . Very inconvenient for all the customers you’ve probably lost in that week .

Large variety good prices

Everything was great at Store

(Translated by Google) Very good treatment, all excellent (Original) Muy buen trato todo exelente

Waited over an hour to make our purchase only to be told the computers were very slow and that our cash purchase would have to be approved by headquarters. They would email us to let us know it had been approved. Almost 24 hrs later and we still haven't heard anything. If we had not been loyal customers, this experience would make us look elsewhere.

david was amazing and so helpful, i got everything i needed in a timely manner and reasonable price!

Great experience and William help me get the perfect sofa for our office. I was in and out!

(Translated by Google) We are very satisfied to have chosen them, the staff is super attentive, we highly recommend Mr. Manuel Aranda, he is a very good seller, thanks for all his help to be able to choose the best of his furniture. (Original) Estamos muy satisfechos de haberlos elegidos personal es super atento recomendamos mucho al Sr Manuel Aranda es un muy buen vendedor gracias por toda su ayuda para poder elegir lo mejor de sus muebles

Extremely professional and very helpful, best service I’ve ever had from Ashley Home Store.

Lionel provided wonderful service!

Go else where run far away from this location. Ashley furniture takes advantage of senior citizens. Eddie sold a used mattress to my grandma, sold her a defective mattress. The mattress was sold in a box, and upon arrival the mattress was used defective and lumpy. My grandma took the mattress back however Eddie kept her mattress and money, he never filed a report with corporate. A bunch of crooks! I'm taking this to Grizzly news! Someone needs to help her, the back and forth is too much.

Excellent service, Calvin was great. He even gave us his number in case we needed to call him which we did. Will definitely be back.

Great delivery experience and my salesperson Cindy was great!

Me and my husband bought two products and the two guys damaged my door they told us they are not affiliated with Ashley to contact them for damages and after trying to reach them no luck I called Ashley and they said they can not assist me past 72 hours they said Ashley will only help with furniture damages not home damages I will not recommend there delivery guys are scams

Salesman was excellent !

First Class service!

My experience was great! Calvin explained everything thoroughly and he was very knowledgeable. Will definitely be coming back to him for my future furniture needs :)

Good experience friendly sales staff

The salesman was very friendly and helpful with all the question we had very professional

William was very helpful and easy to talk to. Took care of me with my selection of end tables.

(Translated by Google) Excellent service and customer service, thanks for everything. (Original) Exelente servicio y atencion al cliente gracias por todo.

It was amazing and was really helpful with me starting a credit application there and it was really well on providing me with information of different beds and other products

I had THE BEST experience there today. I was with my husband but went specifically looking for a couple of things for myself. Lonzell assisted me and listened to my needs. As a woman, I was very appreciative that he spoke to me and included my husband. He was professional and very kind. Plus I got great deals on all my purchases. This will be my go to place for furniture from now on! Go ask for Lonzell! He's amazing. I went for 2 recliners and ended up with those and a couple of side tables, a dining table and chairs and an entertainment center. Great prices and the best sales professional. Thanks so much, Lonzell!

David was excellent. He was patient as well.

i am very happy with my purchase and customer service

(Translated by Google) excellent service thank you (Original) Excelente servicio gracias

Process was quick and easy. I have some very nice furniture coming,Thanks to William!

The salesman at Ashley’s was very friendly and helpful. The process of buying furniture was smooth and we are very pleased over all.

Worst costumer service I’ve had. Payed for assembly on my new bed frame it was done wrong the support legs broke and haven’t had somebody out to fix it all this happened the same day of receiving it. So disappointed of the service I should’ve assembled it myself but the sales person recommended it in case something wasn’t right they would return it and make it right. Don’t overpay for assembly their people don’t even know how to assemble it either. Save your money. Wouldn’t recommend buying from Ashley

Great and clean organized and warm inviting store located in Pasadena, TX. The staff was very friendly, professional and courteous with a positive customer service attitude. Cindy Rios among others, make my purchasing process and financing very smooth and enjoyable. Congrats to her and all the staff helping me out. I will totally go back there if I need more furniture and recommend this location for a great full experience. Cheers!

Found a unique TV console for a great price.

Went in today to double check some prices and the gentleman that helped me was more than willing to get the prices to my liking and sell me a bed in the process so I’m very happy with my purchase.

The sales person was very knowledgeable

Couldn’t be happier with the customer service and the ease of getting us into the furniture we much desired for our new home. Cindy went above and beyond and will always trust her with our buying - highly recommend giving them a chance!

William was a great salesman who took his time with my husband and I. I will definitely do all my furniture shopping at Ashley.

Walked in just planning on looking around to get some ideas on a new bedroom set. Was greeted by very friendly staff that did not feel pressured to buy anything or hover around you. I did end up finding something I love. The manager Mimi helped me explore the buying options until we found the right fit for me. Her and Dahlia were a delight to do business with! I will definitely go back there for more furniture shopping!!

Our sales person, Lonzell Owens, was AMAZING!!!! Very knowledgeable and friendly. If you are in the Pasadena, TX area, be sure to ask for him. Awesome awesome awesome!!!!

The employees that assisted us was very nice considerate and helpful. It was a good buying experience.

I was highly disappointed in the lack of customer service at this location on yesterday March 7, 2023. I’m in the process of moving and was looking for a small sectional sofa. I entered the store and was not greeted at the door. I continued browsing assuming the staff was busy assisting other customers. After walking and looking for more than 30 minutes still no acknowledgment. I walked past the service desk and two associates were sitting there talking and laughing but still did not acknowledge my presence. At this point I was highly disgusted and decided to leave the store. I have been a long time Ashley Furniture customer and love their furniture pieces but this has definitely made me revere them in a different light. I am not willing to spend my hard earned money and allow someone to make commission of my purchase with terrible customer service.

Purchased an ottoman that arrived with no legs. Customer service (which is apparently out of country and has horrible garbled connection every time a call is placed), advised that the legs would be shipped and on receipt I would need to call to to schedule a technician to come out. This was done 3/1 with Jacylyn, but no confirming call was received. On 3/3 another call was placed to Gene who scheduled service for 3/9. The technician never called with a confirming call. After several attempts customer service finally answered and advised someone had canceled this appointment 3 days ago. I had arranged to take off work for this. They said they would reschedule and if I did not hear back within 72 hours I could call back. This is so unacceptable. I went to the store to talk to the manager, who is on a conference call. I had to deal with the salesperson who can’t get any additional information. Then I talked to the assistant to the manager on duty, and told them if they could not get this piece of furniture usable, they could come get it and refund my money. I was told they do not accept returns. So I have a big unpacked, leg less ottoman and no recourse. 45 minutes later the manager, Tyler, still on this conference call? Hmmmm. I’m now supposed to get a call to update me on the status either this afternoon or tomorrow. I just want them to provide what I bought. DO NOT BUY ASHLEY!!!!!!!

Mr. William Chun made sure my parents and I were taken care of while researching/shopping mattresses. He is very knowledgeable in his craft and made sure our sale was efficient, courteous, and ran smoothly at checkout. He was never the “too pushy” salesman, he respected our time In choosing just the right type of mattress and I really appreciate his service. Thank you!!

If you are looking for furniture for your home, avoid going to Ashley Furniture. They are giving a lousy delivery service, they tell you that the furniture will arrive in 4 or 5 weeks and it is actually for 10 or 12 weeks, if they make a mistake in giving you the merchandise they make you pass many requirements why they don't believe you. They are giving a lousy service.

Lonzelle is the absolute best! I’ve traded at Ashley’s for years and will continue for years to come.

I was thinking about going here but after reading reviews I think I’ll pass I take reviews likely for the reason we’re the consumer we work work 4What we have unless ur a stay at home person that don’t care to work and bum off opp lol I’m sure not all reviews are bad every customer complaints/issues are different it’s jus my what it is… after all that’s why the internet was invented Lol

Very nice staff and very helpful

Excellent and very professional.

We came to buy a sofa and the staff who name Owens takes care of us. He works too long on the paperwork, almost 1 hour since we decided to buy the sofa, and still not finish it. I asked for the delivery fee and he tries to hide it. The manager said that he has to put it on the system to see the price, put I never see he does it. I asked for second time and he just says $100, he doesn’t work at all on it. He seems to he doesn’t want to help us at all. What a bad customer service!

Everyone was very professional and very polite

Bought several items from this store including a clearance item that was damaged and I tried to take it back to be told (by the manager Eddie who sold me the item originally) that items cannot be returned and it would be thrown in the trash if I left it at the store. He then suggested that I submit a service ticket to fix the broken furniture piece. In the middle of assisting me he took off and went to lunch and left me with a sales assistant Mimi. She was very rude and unprofessional and made a spectacle showing off in front of other coworkers watched. I also never received my coupon credit on my account after countless calls and getting the run around from the store manager. Worst customer service experience and investment ever.

It started out ok, but then not good and William worked with me and it turn out to be a great experience

Lonzell was amazing, very nice professional and very knowledgeable. Manager came to check in on everything as well. Environment overall was perfect-o.

Friendly salesman and wonderful purchase.

We found exactly what we were looking for! We have been Ashley customers for years and are never disappointed with the selection, quality and the friendliness and professionalism of the staff. This time, we were looking for a dining room set and found what we wanted! Manuel helped us with all the paperwork and we were in and out in less than 45 minutes! Thank you!

Manager Eddie took devoted time to help me make decisions in selecting dinning room and some living room pieces for my new home he also helped in selecting a mattress, his dedication was very much appreciated to my time he never made me feel as if I was a bother at any time even offered water for a refreshment. This is true customer service beyond the call of duty. Good person from the soul.

Sales person was wonderful!!

No good

Amazing service,very pleased with the staff

Worked with me on a great price

Salesman was great, helpful and we had great experience buying our new mattress. Great store terrific service. Thank you

It was very pleasant, thank you Hope my purchase arrives on time

Manuel was very professional. It was not a high pressure sale. He was courteous. Manuel made my experience buying furniture pleasant.

Mr. Rick was very attentive! He helped me and was patient with me while I found what I really wanted to purchase and that’s applauded because most sales people be very pushy!

They helped me get my electric sofa recliner and I got approved for 60 months interest free. Friendly staff would recommend anyone to Ashley furniture in Pasadena.

It’s not on your door. I was very satisfied and just love the sales person Rick. He did a wonderful job, and we do business with him again.

The advertisement is what it says for example ( you need to do this and that to get that and the manager was pushing me to get the insurance

Short & Sweet

Plenty of help from the employees, everyone was very nice, helpful, and knowledgeable. Minus 1 star because, just like any other sales floor, they use a lot of pressure to convince you to buy without comparison shopping. I'd advise looking up furniture and matching SKUs to get price matching.

Awesome customer service 👏

It took 6 months for our items to be delivered when we were originally told 6 weeks max. Today was delivery day, and our office furniture was not on the truck. Not to mention the delivery guys put a dent in our wall. We call to complain, and follow up on our missing furniture, only to be told that they cannot take our complaint and that we would need to call someone else. This was the worst furniture purchase, and we still do not have everything that we paid cash for!

Insurance is misleading. I purchased it for a sofa chaise, I was told it would cover accidental damages, spot cleaning, faulty furniture, etc. Never thought I would have to use it, however, lets be precautious. Spent the money on it and guess what, the third party company who is used on this warranty deal doesn't cover the claim. They said they can send an emergency tech but it would all be out of pocket. In that case I might as well buy a new couch. And that money, it went to waste. I had a horrible experience buying the couch but once everything finalized, I thought hey redemption on the store. But now with this. Never again, Ashleys furniture.

Our salesperson was better than most and spent all the time we needed and our deal was great

Great Experience!

Manuel really patient recommend going and asking for him he try to work something out with u really recommend

great experience. mimi helped us out, and she was very informed & professional

I have spent several thousand dollars at the Pasadena store and I am still waiting on 1 piece of furniture to complete my order. My order was originally placed in February. It took 4 months to get everything but the 1 piece I am missing. Sales person that I was working with has been ignoring my calls as well my emails. I am beyond frustrated with Ashley.

Lonzell Owens was the best!! Great sales person, he went out of his way to help and make it a great experience! I highly recommend!!