Ashley Store Pasadena, TX

On February 10, 2024, I bought two (2) Power Sofas with Adjustable Headrests (Item: 5930247) at the Ashley Homestore in Pasadena, Texas. I paid $3,224.21 total for both sofas plus delivery charge, protection plan, and tax on my credit card. Ashley’s delivered the sofas to my home on 2/15/2024. Unfortunately, the Leather material of these sofas has failed. After only 6 months (August 2024), I noticed the Leather peeling. I called your store and the Extend warranty company on August 10, 2024, and after 2-1/2 weeks I received an email stating that the couch was still under the manufacturer’s warranty and my claim was closed. On August 23, 2024, I called Ashley’s customer service and through an online chat they offered me a $167 Ashley’s gift card. I declined that offer and they then offered to repair the sofa. I accepted that offer. Before any repair appointment was set up, I was notified by email on August 24, 2024, that I had no warrantable concerns present and my claim was closed, noting that the failure is a Manufacturing of fake leather. I made one more call to Ashley’s on August 25, 2024, and was told that normal wear and tear is not covered. This is not normal wear and tear! You offer a one-year warranty on all manufacturing issues. Material is supposed to last for years, not months! When I questioned that answer, you had me send more photos, but then ghosted me. I expect Ashley to pick up their defective furniture from my house and refund my money fully!

I went to the store looking for a specific item. The salesman was courteous and very informative. He got us a good deal

Great Customer service , definitely will come back to purchase more furniture in the future !

Very smoth experience and timely 👌

(Translated by Google) Very good service and it was very fast and accessible. (Original) Muy buena atención y fue muy rápido y accesible.

(Translated by Google) All the staff are very friendly from the seller to the delivery, fast delivery and everything very tidy and they always keep you informed of everything, thank you Ashley (Original) Todo el personal muy amable desde el vendedor hasta el delivery rapida la entrega y todo muy ordenado y siempre te tienen informado de todo gracias Ashley

Directed me right where I needed to go

We were looking for a recliner and ended up buying $8500.00 in furniture! Salesman Jorge was an excellent, we6trained, well informed salesman. Really enjoyed the experience

We received excellent customer service from Cindy R. and from Jorge C. I would refer for any of my family and friends to ask for them to make sure that they get the best customer service not that the other employees that work there wouldn’t give it their best but for sure they will get it with these 2 young valuable people to the store!

Fast and easy set up thanks for the awesome delivery

(Translated by Google) Very good attention, thank you William Chun!!!! (Original) Muy buena atención,gracias William Chun!!!!

The young lady that assisted me was extremely helpful and informative.

Salesperson very helpful

William was great sales associate and will go back. As long as my furniture gets delivered with out any issues I will definitely recommend to family and friends

What ever you do never ever no matter the circumstances buy their $500 dollars insurance package for your furniture. They LIE and say that if you never use the $500 within 5 years that you can come back and use that $500 towards a store credit in the store which is COMPLETE BULLSHIT !

Loved William! super sweet & patient with my mom would recommend him to our friends/family! 😊

She was able to help me out! Great job

Had great help from Mr. Willfahrt in purchasing the dresser and mirror.

Always have a great experience with lonzell Owen's helping me out trust him

Sales people are great. Nice and very helpful. Furniture available is great also. Delivery....absolutely horrible. Customer Service....worst I've seen. Buy somewhere else.

No Customer Service

Your employee was professional kind. Caring. And knew exactly what I was looking for and didn't push me into anything else that I didn't want. I appreciate that everything was handled in a timely manner. And I'll be getting my furniture in a week's time.And that is wonderful.Thank you for your service.I will be using you again

Worst place to get furniture. Save yourself the time/money & go somewhere else.

Josett was aswome. She was very professional and took time to address all of my concerns. She went above and beyond making sure that I understood each step that she addressed. She deserved to be reconginized as a valued employee.

Ms Cindy was Awsome

Was amazing and quick

The staff was very nice. Great prices and I love Ashley furniture. Great quality.

Lonzell, the salesperson, and Cindy, Manager, did a fantastic job of customer service during my purchase. I appreciate the knowledge Lonzell showed knowing all the different fabrics and thoroughly explaining the other differences in the furniture pieces. I can honestly say i am a satisfied customer.

Never been in a Ashley Store and Sales Associate was very helpful and pleasant and worked with us finding what we wanted.

Gail F. provided excellent customer service. I am pleased with the Tempurpedic bed I purchased. I am looking forward to its delivery.

It was a great experience. Ashley staff was very helpful.

Great experience with Ashely’s store manager Very knowledgeable and great people skills

Have always had good experiences with Ashely furniture. Product holds up nicely.

Great service and huge selection !

Don’t buy furniture here they will lie about not putting warranty on it and put anyway which is $200 and don’t fall for the acima interest they tell you 0% but charge you $108 just for leasing and they charge a $300 charge I bought a couch that was supposed to be $899 after taxes and Acima said I owed them $1,100

Excellent customer service

Best buying experience with Jamie at the Fairmont store. Gave me so much information about the product I needed, ended up buying with condidence The best choice for my needs.

Great experience. I went in to look at some bed frames because I had a preapproval. I wasn’t expecting to purchase anything, but Mr. Lonzell convinced me by providing great customer service. He listened to my needs and what I wanted. He tried his best to get me that and at the end of the day I ended up purchasing the bed for me. Great customer service, I would recommend working with him 10/10.

Your office is always beautiful and the office staff is smiling 😊😁.. I want them to support me in one of my new financial adventure samples were given today.. no picture cannot be provided at this time.. because the food items are for dinner. Enjoy 😊

Showed exactly what we were looking for. No high pressure sales. Very nice salesman.

Great service

My wife and I arrived at the Ashley store in Pasadena Tx. with high hopes of finding the item we were looking for, dinning table and chairs for four, the associate was kind,friendly, caring and helpful showing us the items we liked. There was a display set at the store, we sat in checked it out. We liked the,table and chairs, good quality, good price,they had in the warehouse and we bought the set. Very happy with the purchase and just picked it up and brought home. Thanks Ashley of Pasadena.

Very friendly, knew exactly what I wanted and was very helpful. Definitely coming back soon

Very professional, My salesman was excellent. He wasn’t pushy, he let me look at everything and then contact him. The price was good thank you very much.

Good selection and excellent service

Sales person was very nice and helpful.

Store is clean and organized. Jawayne was very polite and helpful. We found what we wanted but it will be a month before we receive a sofa and love seat.

I would never recomendamos buying something from here. Plsss you work hard for your money let them rip you off I bought 2 loveseat the sales man lie to me added some mattresses protectors saying it was free Said my receipt will be email. Once i get home I noticed they charged me for the matrix protectors They didn't show up with my loveseats its been 4 weeks when i go to the store to get a refund they said sales are final & they were really rude & bad attitude. They only pretend to be nice so you can purchase something but once you have a issue they will not help resolve the problem.

Manuel is the best, he helped me a lot in purchasing my living room

Excellent Service! Great products, very nice and affordable furniture!

(Translated by Google) Very good attention from Cindy (Original) Muy buena atención de cindy

Truly enjoyed my recent experience with Cynthia and Gale from the Pasadena location. Cynthia was extremely helpful and I appreciated the help from Gale. Both were very knowledgeable and professional in my purchase process

I had a great experience. My sales man Lonzell was knowledgeable.

Jaime, W was super friendly and knowledgeable. I came in looking for bar stools that peaked my interest 1 yr ago. He knew exactly what I was describing and took me to my bar stools. I was most impressed that he was well versed in the products the company carries.

Great deal and the process for going in and ordering a couch was very quick and pleasant. 4 weeks for delivery is ridiculous but what are you going to do 🤷🏽‍♂️

It was a pleasant experience. Cindy the sales rep was extremely patient with me and helped me make up my mind

Excellent, respectful, efficient service. We were in and out with what we were looking for within the hour.

(Translated by Google) The service was excellent, everyone was very friendly. (Original) La atención fue excelente muy amables todos

William and Krystal were great. Yall are awesome guys, thank you!!

Josette was kind and helpful. All our needs were met

Great costumer service. Excellent service. Thank you.

Great shopping experience. Lonzell was extremely patient and helpful. Great customer service. Definitely recommend. Relaxed purchasing experience, no pressure

I would’ve given zero stars but there was selection choice. Bought a reclining sofa. Salesman lied. It is NOT a wall hugger. Has to be placed 12 inches out from the wall!!! Now after several calls to the store have gotten the runaround saying one manager not in for the day. Then 2 are at lunch and the other one with a customer! And no living person at Corporate. Just transfers to a virtual.

Cindy Rios was wonderful in helping with my purchase. She was friendly, helpful and offered options when we found out the exact item I was hoping for would not be available for a few weeks. A couple of days later I realized the delivery address was slightly off. I sent her a direct text and she immediately addressed the issue and made the correction.

(Translated by Google) Excellent, the service was efficient and they helped me with the financing, the excellent seller (Original) Excelente la atencion fue eficiente y me ayudaron con el financiamiento el vendedor excelente

Absolutely awesome Thank you Gail for all your amazing help One happy costumer

Very friendly, helpful and efficient.

(Translated by Google) Excellent customer service (Original) Muy buena atención al cliente

First time shopping at Ashley and was very impressed. Great salesperson, great selection of tasteful furniture and well laid out clean store. Prices are very reasonable for the quality. A+ experience.

(Translated by Google) Very good place very good treatment I recommend this place 100% (Original) Muy buen lugar muy buen trato recomiendo este lugar 100%

Been working for 2 months to get them to even come look at my furniture to be repaired. Nothing yet. Also. This is the 3rd set of furniture I purchased over 10 years. They haven’t repaired anything even once. Very disappointed;(.

Great! Enjoyed the experience!

Employee was really helpful with us and did his best to get us a great deal. We can’t wait for our furniture to arrive

Great customer service from William. We got a sectional and 3-piece table set. The store was clean and they furniture lay out/set up was beautiful. The only reason I didn't give 5 stars was because the store didn't offer delivery since the furniture I bought was clearance. It was an inconvenience although they did help load the items on the truck. I definitely would go back and recommend!

Gail was very helpful, she was able to answer all my questions. I look forward to continue to do business with Ashley furniture.

Jamie was very friendly and very professional. Highly recommend him.

I knew what I wanted when I walked in the Ashley store in Pasadena, Texas. I have shopped there often and have many pieces from there. My salesman Chad was incredible. He was friendly, understanding and helped me look through the store to make sure my previous choice from my online search was the correct sofa for me and my family. My experience in the store was great. I walked away after my purchase happy and secure. Chad was wonderful.

Good price ,nice ladies

Title: Disappointing Delivery Experience I recently purchased a couch from this furniture store, and the delivery process left much to be desired. Despite a polite sales representative, we faced numerous challenges. The initial delivery date was pushed back without any notification, and when we contacted customer service, we learned about a confirmation text requirement that was never mentioned during our in-store purchase. Rescheduling proved to be a hassle, and the delivery date was postponed multiple times. We were even told the furniture was en route, only to discover it wouldn't arrive until the next day after a late-night call to the distribution contact. While we eventually received the furniture, the overall experience was frustrating, with significant delays (68 days!) and miscommunications. Regrettably, I cannot recommend this store based on our delivery experience. Rating: -⭐️ (-1 out of 5 stars)

Always a good experience when shopping here. The salesman Willam Chun is very helpful and friendly.

Halee was great!! The entire team was friendly and helpful!!

Jamie was very patient and a good people person! Went above and beyond to help us in every way.

The product we have received from this store has been defective from the start with a section of the sofa collapsed in to when we first received it part of the sectional was leaning. And up to this date nothing has been done all we want is an even exchange for a brand new sectional or money back

Jamie Wilfahrt was the salesman and he was awesome. He had us try different mattress until we found the one that worked for us. Very nice guy.

I recently had the pleasure of shopping at Ashley furniture store and I must say, the service was outstanding! From the moment I walked in, the staff greeted me with a warm smile and were incredibly helpful throughout my entire shopping experience. They went above and beyond to answer all my questions, provide expert advice, and assist me in finding the perfect furniture pieces for my home. The quality of the furniture was top-notch and the prices were reasonable. I highly recommend Ashley furniture for their exceptional service and wide selection of beautiful furniture. They truly exceeded my expectations!

Salesman knew the stock. Took me to exactly what I was looking for. They had exactly what I was looking for.

Gayle was very knowledgeable and helpful, enjoyed meeting her she is professional thank you much.

Sales person was great. Store is really nice. I didn't want to spend that much money. But I did. I thought shipping and set up should have been included, as I spent a considerable amount of money. Other than that, I'm OK.

Ashley had many recliners for me to choose from & I definitely can feel the quality when I sit on them. (You get what you pay for) My salesman Chad was amazing!! He listened to what I was looking for in terms of support being I had a back fusion. I can't wait to receive my recliner!!! Eeek 😀 so excited

Awesome, patient and helpful!!!!

Cindy was very nice and professional. She took care of what I needed with no problem. Cindy is a valuable asset to your company.

Our salesman, Dillon, was laid back with zero pressure. Showed us several different price points in what we were looking for. In the end I would say we were able to get exactly what we were looking for, and at a fair price. I would highly recommend Dillon, at Ashley furniture in Pasadena.

The day I went in to Ashley everyone was so nice and helpful.The sales person “order” my bed set told me everything was going to be delivered December 1,2023. Should have known something was going to go wrong. When I applied for the credit card they misspelled my name. Had to call and fix the mistake when I received the credit card thru the mail. Second of all I never got a call, text, email about scheduling a delivery I had to call customer service and schedule that my self. Third I just received my furniture today December 9th 2023. Everything looked good two minutes after the delivery man left I notice the bed frame looked different. I had taken pictures of the furniture at the store and It was missing the storage on the foot board. I doubled check and it was not the correct one. I when down to the store in Pasadena, Tx spoke to a store manager and she told me there was nothing she could do because she didn’t have access to that part of the system. That I could call customer service and see if they could help but it was not guaranteed I did called outside the store spoke to a nice lady and she told me that the store manager was able to make the changes because it was a mistake done by the sale associate when placing the order. That she needed to speak to her and get some information. Since the store manager was helping other customers the lady on the phone told me she could not wait on the line and that she would email the store manager and get the information she needed. That I was going to received an email about what happened did not received email, store manager did tell me that unfortunately if they aren’t able to make the changes I would have to keep the bed frame I have at home and do the payments. Since they don’t do returns. Would I recommend Ashley Home to others NO I am stuck paying an expensive bedroom set and it’s not the one I had asked. All because the sale associate made a mistake and order the wrong one.

Great service, lady stayed late for us completing the furniture purchase

Excellent service!!

Love the store, the furniture everything is perfect...love my dining room 🙃

Quick and smooth and the sales person didn't hover the way a lot of rhem do. Had to down grade my review after the furniture arrived. There was damage to the furniture that was not there when I bought the as is furniture. The shipper thought it was all covered by warranty. But as is furniture is nit covered. He took pictures of the damage that was on the furniture in the store, but there was more damage when it arrived. Ashley refused to repair the damage their shipping company caused.

Our salesperson was very kind, profeessional and attentive.

Josetta was the salesman and was absolutely perfect. She was patient and extremely helpful. Thank you!!!

Don’t buy furniture from this horrid company. I attempted to return a severely scratched coffee table and upon Ashley seeing photos of the damage, their reply was “those aren’t scratches, it’s the finish of the table.” DO NOT DO BUSINESS WITH THIS COMPANY.

The workers were so helpful, and the process was very smooth into buying decor. Great first experience!!

(Translated by Google) Very well attended, thank you (Original) Muy bien atendido gracias

Jamie was such a help with everything! From greeting us at the door to financing to leaving, he was a great salesman. Thanks to him and the time he spent helping we got the chairs we wanted at a good price. I will definitely recommend Ashley and Jamie.

Chad was very helpful.

(Translated by Google) They treated me well (Original) Me trataron bien

Nice group of people working there.

Our shopping experience at Ashley Furniture was positive 👍 Stephany provided helpful options, offering valuable insights without being pushy. Stephanie's support made our decision-making process smoother, and we appreciated the overall service at Ashley Furniture.

Chad was the best he made my experience smooth and was most helpful so much so he ask movers about getting my sofa into the room first time shopper I will be going back he is a very pleasant young man

Chad did an amazing job with his customer service skills while I shopped for furniture with my 88 year old parents. Bless his ❤️

Cindy Rios was patient, knowledgeable & very helpful. She spent a few hours with us as we purchased mattresses, bedroom furniture and living room furniture today. Would recommend Cindy and Ashley’s when you need furniture!

I was very happy the gentleman that help me Toby was very helpful. Had patience with me and I am very happy for your service. You did a very good job.

Super lady waited on us and took care of us very quickly. Her name is Haylee.

Been waiting a month for a piece I’m missing and no one seems to be doing anything to try to help out..Everytime I call they say they’ll call back but no one ends up calling to give an update ! Totally regret buying from this place ! I would avoid and not recommend shopping here !

Was a pretty mid experience. Sales rep told me they would correct an error on my shipping address before finalizing it. Wanted me to just sign and finish the sale. They did not do that. Customer support line told me I could not correct over the phone, I had to do it in store. I live 30 minutes away. Overall not positive customer service experience. Prices are reasonable and got a deal, but not worth the trouble.

, Bro was very fast with the delivery

Customer pick was the worst!!! Saved 200 but glad I sent my husband because I would not be able to load 250 by myself. They literally drop it at the trunk and you have to load truck or van. No assistance what’s so ever and they were rude!

Everything was great many was great and very great I just didn't want to spend that much on the bed but you know I know I need a bed cuz I'm sleeping on the floor so thank you okay Bryan

Experience was very good excellent customer service was very good . Definitely going to go back.

I would leave less then a star but it's not available. I send my wife with my truck and two straps to pick up a dresser and the two guys couldn't even help her strap down a ratchet strap. She had to drive on the back of the truck, the whole way home.

Love the customer service! So impressed with the prices. Will only go to Ashley in Pasadena!

Dillon was a great salesperson to work with! Had tons of patience with us as we kept changing our mind on picking out bedroom furniture! We never felt pressured to choose something we wouldn’t be happy with.

My very first time in Ashley furniture store. Met Stephanie.(Pasadena store) She came to my assistance immediately. Selected my items ( really had no intentions of making a purchase today). Stephanie was patient with me as I looked around and made my selection. Her professionalism is awesome.

I was thoroughly impressed with the customer service I was greeted with a smile and a handshake. Josette was amazing. She really cares about her customers and made it very easy for me and went over everything with me. It felt like I was talking with a friend not a salesman. I definitely will be back. Thanks you guys at Ashley Pasadena. I really appreciate everyone!

William did a very good job he's a very good salesman he was courteous explain things and hopefully everything he said will go the way he said we love the chair

Salesperson was great!!

Sales man Chad Delabarre was great in helping us make our purchase today. I would recommend him. Thanks

Toby was so helpful through the whole process and made our experience fast and easy

They laying on offers basically no warranty They laying on you pretending make the sales once you get on you that's no return for nothing. I'm encouraged every body to look for best options like COSCO OR SAM'S OR DEFINITELY AMERICAN FURNITURE Same brands and way cheaper

Lonzel was very patient with me. We looked at several sofas before we made a decision. No pressure which was good and no rushing. Thank you Lonzel!

Super nice store. A huge selection.. The salesperson William Chun was very helpful and made us feel at ease. Even after we were done we found another item and it was placed with our order with ease. I recommend this store.

Went to several furniture stores in the past days. Two of them were Ashley stores. The salesperson at the store where I made the purchase was superior in every way. The product was very good but Toby Trahan was the difference maker and made me feel comfortable in making this purchase.

Salesman was not pushy but helpful.Did help us when we had questions about what we were looking at. Was very knowledgeable about the product we were looking at. We were pleased with the service we received. Would recommend Ashley Furniture to anyone looking for good furniture.

Why Do you sell a product that you don’t even have in freaking stock !!! I I paid money for a piece of furniture that I can’t get for another week because it’s not even in town !!!If I had a known that, I would’ve never purchased it today and I have been by three times before I made my purchase!

Little upset with availability of items

Toby was very kind and patient and happy to answer all the many questions I had.

Mimi & Cindy were great! We went to another store & came back for service with Mimi! Great store, staff & merchandise!

Awesome customer service 👏 👌!!

Love their furniture! The salesman was very knowledgeable and let me decide on my time.

I had a wonderful experience the people were great the salespeople were good if I had to choose again I would go back it awesome love there Furniture and the people are great I will go back again just because the service was real great

Cindy was an awesome salesperson!

Travis was helpful and had patience while I made up my mind

Great

Nice 👍 and prompt service. Cindy Rios is very patient and helpful

Very good

Please do not purchase furniture from Ashley. I have had the worst customer service experience with purchasing bed and chest for my son. On 06/04/23, I purchased a full-size bed for my son. The bed on the showroom floor had head lamps on bed. The sales person, Cindy, never mentioned that the full-size bed did not come with headlamps. It was not till the furniture was delivered on 07/14/23 that I was made aware that the bed did not come with headlamps. After furniture was delivered I called and was told that bed did not come with head lamps. In addition to that the rails on the bed are not straight and drawers on chest are uneven. I have made multiple calls and all they can do is submit tickets with no one calling me back. I also visited the store on 07/25/23 and spoke with manager, Mimi. Again no one can be called, a ticket must be placed even then no one has called me even after Mimi stated that ticket will be high priority. No one is being held accountable. This is no way to run a business. I called again on 07/31 to their customer service or support., and again another ticket will be submitted. Rating a 1 is unjust, it should be a zero. Please look at side rails and drawers on pictures. I am stuck paying for something that was not sold to me. the response from corporate office is simple someone signed for the furniture. They have a no return policy…I emailed the automated response…Loreza, responded right away but nothing was resolved. She stated I will call you the next day… she did not, I had to email her… yes we are at fault because someone signed.. that is their scape goat. They will be ordering parts to fix the new furniture..There is no accountability from the sales staff and horrible service after sale… they make it so difficult to contact someone.. Do not buy furniture from Ashley..

Thanks for your assistance very attentive customer service.

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(Translated by Google) Good service (Original) Buen servicio

Toby, the salesperson was very helpful and knowledgeable. The customer service was excellent. I will definitely shop there again.

I just want to express how professional our salesman, William, was on our 1st time shopping experience at this location in Pasadena. We had already been in Beaumont, all day, went to several stores, including Ashley. He was so nice, helpful, very knowledgeable, and didn’t hover over us the entire time trying to pressure us into buying anything. When we decided to go with a certain item, he went out of his way to inform of us better items that were even on sale! All in all, I’d have to say this was the best shopping experience, especially, knowing the amount being spent. Thank you again, William. Thanks, Donald & Donna Pifer

Great Customer service! Nice and convenient, very helpful informative staff.

Delivery was right on track, they came in and did there job fast but with caution

Our sales person was great the double recliner loveseat we picked out with the consul was beautiful! I will continue to do business with the store in the future.

(Translated by Google) Excellent service that William Chun gave us, excellent seller (Original) Excelente el servicio que nos dio William Chun, excelente vendedor

It was a really nice experience. fast service and personalized attention by William, a worker at ashley furniture in Pasadena. It is a place where he would definitely return to again. Thanks for his service.

Nice shopping experience with Lonzell Owens Happy with the recliner that I choose.

Our salesman was helpful. Not pushy, gave us space , and answered all our questions.

Very happy with the whole buying experience

Calvin Boyer the sales associate was fantastic. Mr. Boyer introduced himself and asked a few simple questions. I let him know want i was looking for and he showed me around. He was not pushy at all, just very helpful and he addressed all the concers with what I was looking for. Great sales associate.

Don't waste your time here.

Went to purchase two ottoman’s and the salesman told me your system was down and they couldn’t sell anything because of this. The salesman took my name and I’m expecting a call from him on Wednesday when he returns from his days off. I gave one star not because of the salesman but because of the problem with the store not addressing the issue . Very inconvenient for all the customers you’ve probably lost in that week .

Large variety good prices

Everything was great at Store

(Translated by Google) Very good treatment, all excellent (Original) Muy buen trato todo exelente

Waited over an hour to make our purchase only to be told the computers were very slow and that our cash purchase would have to be approved by headquarters. They would email us to let us know it had been approved. Almost 24 hrs later and we still haven't heard anything. If we had not been loyal customers, this experience would make us look elsewhere.

david was amazing and so helpful, i got everything i needed in a timely manner and reasonable price!

Great experience and William help me get the perfect sofa for our office. I was in and out!

(Translated by Google) We are very satisfied to have chosen them, the staff is super attentive, we highly recommend Mr. Manuel Aranda, he is a very good seller, thanks for all his help to be able to choose the best of his furniture. (Original) Estamos muy satisfechos de haberlos elegidos personal es super atento recomendamos mucho al Sr Manuel Aranda es un muy buen vendedor gracias por toda su ayuda para poder elegir lo mejor de sus muebles

Extremely professional and very helpful, best service I’ve ever had from Ashley Home Store.

Lionel provided wonderful service!

Go else where run far away from this location. Ashley furniture takes advantage of senior citizens. Eddie sold a used mattress to my grandma, sold her a defective mattress. The mattress was sold in a box, and upon arrival the mattress was used defective and lumpy. My grandma took the mattress back however Eddie kept her mattress and money, he never filed a report with corporate. A bunch of crooks! I'm taking this to Grizzly news! Someone needs to help her, the back and forth is too much.

I will never purchase again from Ashley Furniture. Our bedroom furniture was delivered damaged, and techs have been sent out to our home 3x to attempt to fix. Each fix has equaled more damage to the dresser itself. I have been given multiple numbers, and different people to speak with…one just sends me to another. They are wanting to send yet another tech out, I just want this dresser fully replaced or a full refund from our large furniture purchase. This entire process has been a complete nightmare. I do not recommend this company based on the lack of customer service to make things right with their customers.

Excellent service, Calvin was great. He even gave us his number in case we needed to call him which we did. Will definitely be back.

Great delivery experience and my salesperson Cindy was great!

Me and my husband bought two products and the two guys damaged my door they told us they are not affiliated with Ashley to contact them for damages and after trying to reach them no luck I called Ashley and they said they can not assist me past 72 hours they said Ashley will only help with furniture damages not home damages I will not recommend there delivery guys are scams

Salesman was excellent !

First Class service!

My experience was great! Calvin explained everything thoroughly and he was very knowledgeable. Will definitely be coming back to him for my future furniture needs :)

Good experience friendly sales staff

The salesman was very friendly and helpful with all the question we had very professional

William was very helpful and easy to talk to. Took care of me with my selection of end tables.

(Translated by Google) Excellent service and customer service, thanks for everything. (Original) Exelente servicio y atencion al cliente gracias por todo.

It was amazing and was really helpful with me starting a credit application there and it was really well on providing me with information of different beds and other products

I had THE BEST experience there today. I was with my husband but went specifically looking for a couple of things for myself. Lonzell assisted me and listened to my needs. As a woman, I was very appreciative that he spoke to me and included my husband. He was professional and very kind. Plus I got great deals on all my purchases. This will be my go to place for furniture from now on! Go ask for Lonzell! He's amazing. I went for 2 recliners and ended up with those and a couple of side tables, a dining table and chairs and an entertainment center. Great prices and the best sales professional. Thanks so much, Lonzell!

David was excellent. He was patient as well.

i am very happy with my purchase and customer service

(Translated by Google) excellent service thank you (Original) Excelente servicio gracias

Process was quick and easy. I have some very nice furniture coming,Thanks to William!

The salesman at Ashley’s was very friendly and helpful. The process of buying furniture was smooth and we are very pleased over all.

So friendly kind n explain every thing price payments sales n we’re quick on checking credit I loved it

Worst costumer service I’ve had. Payed for assembly on my new bed frame it was done wrong the support legs broke and haven’t had somebody out to fix it all this happened the same day of receiving it. So disappointed of the service I should’ve assembled it myself but the sales person recommended it in case something wasn’t right they would return it and make it right. Don’t overpay for assembly their people don’t even know how to assemble it either. Save your money. Wouldn’t recommend buying from Ashley

Great and clean organized and warm inviting store located in Pasadena, TX. The staff was very friendly, professional and courteous with a positive customer service attitude. Cindy Rios among others, make my purchasing process and financing very smooth and enjoyable. Congrats to her and all the staff helping me out. I will totally go back there if I need more furniture and recommend this location for a great full experience. Cheers!

Found a unique TV console for a great price.

Went in today to double check some prices and the gentleman that helped me was more than willing to get the prices to my liking and sell me a bed in the process so I’m very happy with my purchase.

The sales person was very knowledgeable

Couldn’t be happier with the customer service and the ease of getting us into the furniture we much desired for our new home. Cindy went above and beyond and will always trust her with our buying - highly recommend giving them a chance!

I am so disappointed in Ashley homestore on Fairmont Parkway in Pasadena Tx. We bought a kitchen table with 6 chairs in December 2022, paid cash for it and my husband picked it up from the warehouse to avoid a $300.00 delivery fee! (Really? someone pays over $2000.00 in cash and you can't deliver it for free?? Mattress Mack can!)! We liked the table in the showroom but liked a similar but different set of chairs better than the ones that came with "our"table. Our salesperson said no problem , he could switch them out., they are the same! He failed to tell us those chairs were at least 2 inches lower than the ones we sat in. So the table gets picked up, there are obvious defects on the face of the table, the chairs are uneven and I can hardly reach the table because the chair is so low. We complained, they sent a guy out and told us we would be getting a new table and chairs. Then we received in the mail a leg support system, for US to fix the chair ourselves! No new table, no new chairs. My husnand has called 8 more times and had appointments set up to "fix" the chair and assess the damage on the table top, but they tell him they will be there between 1-3, then called at 6:30 wanting to come! This has been a horrible experience and we will never purchase another thing from Ashley!

William was a great salesman who took his time with my husband and I. I will definitely do all my furniture shopping at Ashley.

Walked in just planning on looking around to get some ideas on a new bedroom set. Was greeted by very friendly staff that did not feel pressured to buy anything or hover around you. I did end up finding something I love. The manager Mimi helped me explore the buying options until we found the right fit for me. Her and Dahlia were a delight to do business with! I will definitely go back there for more furniture shopping!!

Our sales person, Lonzell Owens, was AMAZING!!!! Very knowledgeable and friendly. If you are in the Pasadena, TX area, be sure to ask for him. Awesome awesome awesome!!!!

I bought a sofa from Ashley on Fairmont. It was delivered and hardly used at all and the sofa collapsed by at least 8 inches in 3 weeks. I called the company and they said that this was "normal" wear and tear...I had to wonder why would they admit to this. I went by the store and got no satisfaction from them. I will buy nothing more from AshleyAfter my initial Yelp Review I was contacted by A rep from Ashley they acted as though they were interested in solving the problem. I gave them my information from when I bought this couch from them and they said that it was out of warranty. I explained that when I first started complaining about the issue the couch was three weeks they refused to do anything about it. I finally gave up on the situation but this week decided to post a Yelp review. It was not my fault that they failed to address the situation at the time and it was now passes time. DO NOT BUY FROM ASHLEY THEIR FURNITURE IS CRAP AND THEY DO NOT STAND BEHIND WHAT THEY SELL!!!

The employees that assisted us was very nice considerate and helpful. It was a good buying experience.

I was highly disappointed in the lack of customer service at this location on yesterday March 7, 2023. I’m in the process of moving and was looking for a small sectional sofa. I entered the store and was not greeted at the door. I continued browsing assuming the staff was busy assisting other customers. After walking and looking for more than 30 minutes still no acknowledgment. I walked past the service desk and two associates were sitting there talking and laughing but still did not acknowledge my presence. At this point I was highly disgusted and decided to leave the store. I have been a long time Ashley Furniture customer and love their furniture pieces but this has definitely made me revere them in a different light. I am not willing to spend my hard earned money and allow someone to make commission of my purchase with terrible customer service.

Purchased an ottoman that arrived with no legs. Customer service (which is apparently out of country and has horrible garbled connection every time a call is placed), advised that the legs would be shipped and on receipt I would need to call to to schedule a technician to come out. This was done 3/1 with Jacylyn, but no confirming call was received. On 3/3 another call was placed to Gene who scheduled service for 3/9. The technician never called with a confirming call. After several attempts customer service finally answered and advised someone had canceled this appointment 3 days ago. I had arranged to take off work for this. They said they would reschedule and if I did not hear back within 72 hours I could call back. This is so unacceptable. I went to the store to talk to the manager, who is on a conference call. I had to deal with the salesperson who can’t get any additional information. Then I talked to the assistant to the manager on duty, and told them if they could not get this piece of furniture usable, they could come get it and refund my money. I was told they do not accept returns. So I have a big unpacked, leg less ottoman and no recourse. 45 minutes later the manager, Tyler, still on this conference call? Hmmmm. I’m now supposed to get a call to update me on the status either this afternoon or tomorrow. I just want them to provide what I bought. DO NOT BUY ASHLEY!!!!!!!

Mr. William Chun made sure my parents and I were taken care of while researching/shopping mattresses. He is very knowledgeable in his craft and made sure our sale was efficient, courteous, and ran smoothly at checkout. He was never the “too pushy” salesman, he respected our time In choosing just the right type of mattress and I really appreciate his service. Thank you!!

If you are looking for furniture for your home, avoid going to Ashley Furniture. They are giving a lousy delivery service, they tell you that the furniture will arrive in 4 or 5 weeks and it is actually for 10 or 12 weeks, if they make a mistake in giving you the merchandise they make you pass many requirements why they don't believe you. They are giving a lousy service.

Lonzelle is the absolute best! I’ve traded at Ashley’s for years and will continue for years to come.

I was thinking about going here but after reading reviews I think I’ll pass I take reviews likely for the reason we’re the consumer we work work 4What we have unless ur a stay at home person that don’t care to work and bum off opp lol I’m sure not all reviews are bad every customer complaints/issues are different it’s jus my what it is… after all that’s why the internet was invented Lol

Very nice staff and very helpful

Excellent and very professional.

We came to buy a sofa and the staff who name Owens takes care of us. He works too long on the paperwork, almost 1 hour since we decided to buy the sofa, and still not finish it. I asked for the delivery fee and he tries to hide it. The manager said that he has to put it on the system to see the price, put I never see he does it. I asked for second time and he just says $100, he doesn’t work at all on it. He seems to he doesn’t want to help us at all. What a bad customer service!

Everyone was very professional and very polite

Bought several items from this store including a clearance item that was damaged and I tried to take it back to be told (by the manager Eddie who sold me the item originally) that items cannot be returned and it would be thrown in the trash if I left it at the store. He then suggested that I submit a service ticket to fix the broken furniture piece. In the middle of assisting me he took off and went to lunch and left me with a sales assistant Mimi. She was very rude and unprofessional and made a spectacle showing off in front of other coworkers watched. I also never received my coupon credit on my account after countless calls and getting the run around from the store manager. Worst customer service experience and investment ever.

It started out ok, but then not good and William worked with me and it turn out to be a great experience

Lonzell was amazing, very nice professional and very knowledgeable. Manager came to check in on everything as well. Environment overall was perfect-o.

Friendly salesman and wonderful purchase.

We found exactly what we were looking for! We have been Ashley customers for years and are never disappointed with the selection, quality and the friendliness and professionalism of the staff. This time, we were looking for a dining room set and found what we wanted! Manuel helped us with all the paperwork and we were in and out in less than 45 minutes! Thank you!

I will never buy from Ashley again. I bought a bedroom set for my son for Christmas on 11/14 where it stated 2-3 weeks delivery. It came in 3 different delivery days, which I did not agree to. I received the last piece on 12/22 and the footboard was wrong. I was told someone would call me within 23-48 hours, that did not happen. Then I called a store where they helped me submit a ticket where I was told 24-48 hours I will receive a call, that didn’t happen. He advised that the ticket should have been resolved within 3 days or less, that didn’t happen. Then I called the store back where they advised that I had to go through the online service. I have literally called 10 different numbers and given the run around with no straight answer. So I got on chat this am and have been disconnected several time and finally requested a full refund, then I was disconnected with no answer again. I am so very frustrated. Now they have transferred me to the fulfillment department. I will advise everyone I know not to purchase from Ashley

Manager Eddie took devoted time to help me make decisions in selecting dinning room and some living room pieces for my new home he also helped in selecting a mattress, his dedication was very much appreciated to my time he never made me feel as if I was a bother at any time even offered water for a refreshment. This is true customer service beyond the call of duty. Good person from the soul.

Quick and easy purchase, no hassle.

Sales person was wonderful!!

No good

Amazing service,very pleased with the staff

Worked with me on a great price

Salesman was great, helpful and we had great experience buying our new mattress. Great store terrific service. Thank you

It was very pleasant, thank you Hope my purchase arrives on time

Manuel was very professional. It was not a high pressure sale. He was courteous. Manuel made my experience buying furniture pleasant.

Mr. Rick was very attentive! He helped me and was patient with me while I found what I really wanted to purchase and that’s applauded because most sales people be very pushy!

They helped me get my electric sofa recliner and I got approved for 60 months interest free. Friendly staff would recommend anyone to Ashley furniture in Pasadena.

It’s not on your door. I was very satisfied and just love the sales person Rick. He did a wonderful job, and we do business with him again.

The advertisement is what it says for example ( you need to do this and that to get that and the manager was pushing me to get the insurance

Short & Sweet

Plenty of help from the employees, everyone was very nice, helpful, and knowledgeable. Minus 1 star because, just like any other sales floor, they use a lot of pressure to convince you to buy without comparison shopping. I'd advise looking up furniture and matching SKUs to get price matching.

Awesome customer service 👏

It took 6 months for our items to be delivered when we were originally told 6 weeks max. Today was delivery day, and our office furniture was not on the truck. Not to mention the delivery guys put a dent in our wall. We call to complain, and follow up on our missing furniture, only to be told that they cannot take our complaint and that we would need to call someone else. This was the worst furniture purchase, and we still do not have everything that we paid cash for!

Insurance is misleading. I purchased it for a sofa chaise, I was told it would cover accidental damages, spot cleaning, faulty furniture, etc. Never thought I would have to use it, however, lets be precautious. Spent the money on it and guess what, the third party company who is used on this warranty deal doesn't cover the claim. They said they can send an emergency tech but it would all be out of pocket. In that case I might as well buy a new couch. And that money, it went to waste. I had a horrible experience buying the couch but once everything finalized, I thought hey redemption on the store. But now with this. Never again, Ashleys furniture.

Our salesperson was better than most and spent all the time we needed and our deal was great

Great Experience!

Manuel really patient recommend going and asking for him he try to work something out with u really recommend

great experience. mimi helped us out, and she was very informed & professional

Worst furniture buying experience in our life! We purchased coffee tables and ends on November 2021 and were told it would take 10-12 weeks to arrive (already bad). Fast forward to August 2022 and we finally find out our furniture is ready to be picked up and received the address and scheduled the pick up date. We drove maybe 40 minutes for pick up and learn that our furniture is not at the warehouse as we were told. We returned home empty handed. We called customer service to ask they deliver our furniture at no cost due to their error and for wasting our time. They said they can’t and I’m we can go back to pick it up, which we declined because we aren’t driving an hour and a half round trip for a wasted trip again. We are told only the store can change the status from pick up to delivery (major customer service flaw). We called the store and speak to Manager Eddy (Pasadena). He was awesome, immediately apologized and agreed to change to delivery at no cost for their mistake. A few days later we get a called to let us know we will get our furniture delivered yesterday 8/18/22 between a certain time frame. They never showed up. We called to find out what happens and they said they wouldn’t be delivering due to a glitch. We’re we never going to get a call? Now we are back to waiting on a call to schedule a delivery date. Awful company, and awful experience! Ashley sucks!

Placed and order for a bed and was told it would 4 to 6 weeks I was ok with that but I waited a year with no delivery and nothing but excuses I DO NOT I repeat DO NOT recommend this place

I have spent several thousand dollars at the Pasadena store and I am still waiting on 1 piece of furniture to complete my order. My order was originally placed in February. It took 4 months to get everything but the 1 piece I am missing. Sales person that I was working with has been ignoring my calls as well my emails. I am beyond frustrated with Ashley.

Lonzell Owens was the best!! Great sales person, he went out of his way to help and make it a great experience! I highly recommend!!

My experience with the sales team was outstanding. I purchased a living room set, bedroom set and dining room set in early March or this year. I was told I would have all my items at the latest by mid April. I asked about this before purchase as we were moving into a brand new home in late March. I received my bedroom set and sofa as promised. The ding room set arrived late and missing hardware and missing 6 chairs. My server was also not available. My dresser for my bedroom was broken on the bottom 2 drawers which the driver did not put in the delivery notes. When I called in about it I was given a hard time by the CSR who wanted to replace the piece instead of providing the missing screws it needed for the drawers.! The replacement did not arrive till end of June. I was promised a credit for almost 400 which was never given. I just received my 6 dining chairs and server yesterday Aug 10th. 5 months after purchase!!! Not one person from management has called me or offered anything for my inconvenience. I will NOT purchase from them again and would highly recommend finding what you want at another place unless waiting 3-5 months works for you. I am very very disappointed in their delivery practices. Thank you Update October 14th 2022. Ashley responded to this google review stating they were concerned about my experience. I have still heard nothing from the company and they are clearly aware of my experience based on my comments. Also, still no refund for what was promised for the dresser. I will NEVER recommend them to anyone.

No communication. Ordered a bed in Feb 2022. No bed as of Aug 2022. Backorder after backorder, we are done now.

Love the affordable prices from this store Really good helpful service from everyone

last year August 2021 , went to the store and bought, new dining room set and hutch, new tables for the living tables and a tv stand .. said the delivery date will be in two weeks cool … sold the the furniture well did not hear from them told me back order it took 2 months for my dining room set, my hutch 5 months , the tables 6 months for the living room .. it’s been a year for my tv stand the other day the said 5 to 8 weeks i should get it we’ll see… i will never never order from them again .. they have lied to me saying your next on the list that’s been a year wow .. i don’t understand how they can have sales and lie to people that it will be two weeks to get there stuff.

I ordered over $2K worth of furniture on July 9, 2022. I received an email letting me know my delivery date was scheduled for July 23, 2022. I verified the delivery date three times within that week and rid my other living room to make the delivery and assembly more achievable and less stressful. On the day of the delivery I had family and relatives from various states coming to visit and there was ABSOLUTELY NOWHERE for anybody to sit!!! I called again and they said “oh I’m sorry, your furniture is on back order”! BACKORDER!!!!!! They replied with your delivery is now scheduled for August 6, 2022. 🗣 AUGUST 6th???? I then received a call on Friday, July 29, 2022 at approximately 9:55 am from Ashley Homestore giving me, Tuesday August 2nd as a first available and I said I’d just keep my August 6th date because I wouldn’t be home. She said okay and she had me scheduled for the 6th. I eventually wound up being off on Tuesday, so I called Ashley on Monday, August 1st to see if they could honor Tuesday’s date then they tell me oh we see you are scheduled for Thursday, August 4th. 🗣AUGUST 4th??? I’m like where did that date come from??? That’s not what I indicated to the representative when she called and they all keep saying “oh, I’m sorry, the system changes the date”! 🗣THE SYSTEM CHANGES THE DATE??? Are you kidding me??? I’m plastering my review in everyplace where the eye can see. I will NOT order anything else from Ashley. If I’m at a non-Ashley store and I see the name Ashley (made or manufactured by) I’m still not buying it!!!!!

Worst place ever, I’m paying for something it’s not even worthy

Absolutely horrible service. I ordered a couch on 6/6/22 and it wasn't delivered by 7/24/22 so we cancelled the order. If you try to call customer service, be prepared to wait a couple of hours and you'll be lucky if they don't drop the call on you. I live about 5 minutes from the local Ashley store in Pasadena, so being I was a customer of the old Fingers stores, I had a loyalty to them, among the 5 minute drive. Plus I had just bought 2 expensive beds from them, so they knew I was a good customer. Plus over the years we've bought many items from them. If you're going to buy from them, buyer beware. That simple call to customer service may not be so simple after all. OK, this being said, we decided to make a trip to the Ashley warehouse off I45 North and Airtex. We ordered another couch and in a month and a half it wasn't delivered. So I cancelled this order. We went to American Furniture in Webster, bought a couch and it was delivered 3 days later. I gave Ashley 2 chances and was grossly disappointed on both tries. American Furniture will get my business in the future and I won't even mess around with Ashley even though their Pasadena store is 5 minutes from my house.

We loved Cindy she was patient with us and when we was not for sure on what we wanted she walked us through it. I totally recommend Ashley's

WORST BUYING EXPERIENCE I HAVE EVER HAD!!!!!!!! We bought a kitchen and bar set that match and had to wait on the bar stools. We were told in November that they would be in at the end of December. When January rolled around and no one had reached out to us, I called to see when they would arrive. I was told the date had been moved to February. In February I called to check on the status, again I was told the date would now be March. I was clearly upset by this time as we would have not bought the set if we knew the wait would be so long. Everyone I spoke to had an attitude of "oh well" we can't do anything so too bad. I called every two weeks to stay updated and no one could tell me what was going on or even give my a straight answer. We felt like Ashley couldn't care less about us as customers. Our three week wait turned into 9 MONTHS!!!!! We finally got the stools in July, we could have had a baby in the time it took to get them, and one of them rocks and does not sit right! I have never been so upset in my life! We have made multiple purchase with Ashley, but this will most likely be our last experience.

WORST BUYING EXPERIENCE I HAVE EVER HAD!!!!!!!! We bought a kitchen and bar set that match and had to wait on the bar stools. We were told in November that they would be in at the end of December. When January rolled around and no one had reached out to us, I called to see when they would arrive. I was told the date had been moved to February. In February I called to check on the status, again I was told the date would now be March. I was clearly upset by this time as we would have not bought the set if we knew the wait would be so long. Everyone I spoke to had an attitude of "oh well" we can't do anything so too bad. I called every two weeks to stay updated and no one could tell me what was going on or even give my a straight answer. We felt like Ashley couldn't care less about us as customers. Our three week wait turned into 9 MONTHS!!!!! We finally got the stools in July, we could have had a baby in the time it took to get them, and one of them rocks and does not sit right! I have never been so upset in my life! We have made multiple purchase with Ashley, but this will most likely be our last experience.

Big thank you for the exceptional customer experience at the Fairmont Ashley Furniture location. Lonzell’s customer service had such a positive impact on my experience. He went out of his way to help me, was patient with all my questions as a first time buyer, and even followed up to give me updates on my delivery status, which I really appreciated. Overall, I’m really happy with my experience and grateful for the genuine customer service I received.

Took 5 months of false delivery dates to get my furniture. So long that the couch I ordered was discontinued. When delivery finally happened I only received the chase portion of my couch and not the rest of it.

Stay away from this company!!! We did an exchange back in April and have yet to receive all my pieces. We're not getting answers and I want to know why?!!! I want my furniture that I'm paying for but don't have!!! I want my love seat!!

Stay away from this place. We placed our order in December and didn't receive anything until March. The order was incomplete and until now it hasn't arrived. They keep saying that they sent it but there is nobody home. I work at home!!! In the end they said they raised the prices and we owe them more. We asked them to cancel. Now there is something wrong with an item and it has been impossible to get someone to help us with it. They keep making up excuses and sending us to other people.

Ruined my credit. Really disappointed.

Easy process. Came in a picked out a piece for our new place without any pressure. Purchasing and delivery process was explained clearly. All around good experience

Went in for a new recliner and got helped right away..the customer service was excellent and i mean by the sales associate that was super helpful and informative about all the styles and options that were available !!! Do not pay for delivery if u do shop here its the worst and they give u the run around on delivery dates and do not stay on schedule!!! Thinking of canceling my order now smh scheduled a delivery and canceled in the same day with no updates and no communications I wish I had never stepped foot in this unprofessional furniture business!!

We got 2 whole bedroom sets, & a living room set back in may. We kept pushing the date because we weren't ready. They told us they're just waiting on us. When we called to say we are ready they said they will deliver it the next day, everything! But when the delivery man got here he just had 1 bedroom set. When we called they said we wont get everything else until OCTOBER!! When we called they gave us a horrible attitude, & did not wanna help at all. Im going to cancel my order and now im at rooms to go.

DO NOT PURCHASE FROM THIS STORE!! We bought a couch set 2 months ago. Every week they keep pushing the delivery date. They promised us it will get here a month ago and then they said in a week. Now they're saying another week. Today they called and they said another month. This is ridiculous. I already got rid of my old couches whenever they promised the delivery. I have no couches at the moment, because they're false guarantees. I'm definitely going to cancel my order and take my business elsewhere.

Cesar Leija did an awesome job, he is very helpful and patient with a great sense of humor

Mimi was great , she got me a really good deal on my bedroom set 👍

Great salesperson!!!!!!

Good people

Salesperson was very helpful and courteous. She made sure I found something I liked and am very happy with, I told her what I was able to spend and she made it happen. Very satisfied and happy doing business with your furniture store.

Bought a over $5000.00 dollar sectional. Was given a delivery date by Ceasar (salesman). That day came and went without receiving our purchase. Was given another date by Angel (help desk employee), that day came and went without receiving our purchase. Was given yet another date by Tyler (store manager) that date came and went without receiving our purchase. Was on hold for over 30 minutes waiting to talk to Eddy (another store manager) and was hung up on. Went into the store to get some answers and was told by Mimi (another store manager) that it was going to be another 4-6 weeks. Ended up canceling our order, was refused by the store to get a copy of the cancelation receipt. DO NOT BUY ANYTHING FROM THE PASADENA STORE!! Beatriz another sales rep openly agreed that the PASADENA store is no good when it comes to customer service. If the manager is agreeing with how crummy the customer service is, turn around and leave!! Worst buying experience I have encountered.

The salesman who helped me actually deserves 5 stars. He was respectful and knowledgeable about the products. The only reason I am giving 3 stars is for the store manager. When I went back to return the product her demeanor went from pleasant to moderately rude. If you want a 5 star rating , you have to be pleasant when making a sale and when accepting a return.

I will never buy from here again. Our couch has taken forever to come in. Every time we’ve called to ask about our order, it hangs up, says our order isn’t available for scheduling, or I get a very rude customer service representative.

Don’t buy from here if you want furniture delivered. I purchased mid April on a Sunday, and was told by the sales lady that my item would be delivered the following Friday. Having had a bad experience before I asked if she was sure and was the chair at the warehouse. She said yes. Hurried and took payment and was in a hurry - obviously wanted a sale. Guess what, 8 weeks later and no chair. Every week I call, every week it’s going to be another week. Twice the people I called told me it was in the warehouse. What the heck???! What a joke. Lesson learned, never again. Whoever is in charge of allowing salespeople to sale items that have over a month delivery time (WITHOUT TELLING CUSTOMERS) should really take a look at their business model. The sales person should have been truthful. Done with Ashley, don’t shop here.

Don't buy from here if you want furniture delivered. I purchased mid April on a Sunday, and was told by the sales lady that my item would be delivered the following Friday. Having had a bad experience before I asked if she was sure and was the chair at the warehouse. She said yes. Hurried and took payment and was in a hurry - obviously wanted a sale. Guess what, 8 weeks later and no chair. Every week I call, every week it's going to be another week. Twice the people I called told me it was in the warehouse. What the heck???! What a joke. Lesson learned, never again. Whoever is in charge of allowing salespeople to sale items that have over a month delivery time (WITHOUT TELLING CUSTOMERS) should really take a look at their business model. The sales person should have been truthful. Done with Ashley, don't shop here.

Manuel was very helpful and friendly.

Your sales lady, Mimi, she is amazing. We also found what we were looking for.

Terrible store, no customer service, delivery not on time, items were delivered 1 month later and once they arrived they had been open and dirty. They won't refund or return items. Never do business with them

Horrible. Didn’t work with us on a refund and still haven’t got all what we ordered from the beginning. Did I mention everything is over priced? Better off going to American furniture warehouse they have the same stuff for cheaper! We discovered this after the fact but definitely don’t purchase from this place total rip off.

Just had a less than stellar moment with a woman admin who was unfriendly and lacking in any empathy concerning our upset that one piece of our furniture order has had delivery delayed 3 times now. She was cold and unlikable, instead of trying to be helpful or understanding. Not sure if I want to return to this store again. I'll travel to the other side of Houston next time to avoid unfriendly staff.

(Translated by Google) Very nice furniture and very good customer service. The girl who attended us Beatriz was very helpful and detailed regarding the financing, we were very happy with the purchase we made and we will be coming back to make more purchases. (Original) Muebles muy bonitos y muy buena atención al cliente. La chica que nos atendió Beatriz fue muy servicial y detallada con respecto a la financiación quedamos muy contentos con la compra que hicimos y estaremos regresando para hacer más compras.

Great customer service, Christian Chavez took the time to show me different options, he was very patient with me and helped me find the product I was looking for!!!

Bought a Hole set, a furniture there loveseat couch Pillows lamps the whole works within 6 months. The couch starts falling apart, so we talked them. And they said they would be out to look at it and fix its 8 months later, they send everything to fix the couch. And then they tell us it's too late to fix it. So we had to call Better Business Bureau on these guys. This is after being on the phone with them constantly. For about 4 months straight, they send one guy out. He puts a cushion in the couch and tells me he can't fix the rest. But they send me cushions fabric in a material to fix the couch. But they will not send anybody out to Service the couch. The arm rest is broke falling apart. Big sag in the couch. Looks like this. Stitches are came out. I will not be going back to this place ever again.

This is my first time purchasing furniture here at Ashley's furniture and it will definitely be my last, Purchased a sectional late January and was told it would get here End of March, they then said it was going to arrive mid April.... NOW I called and they told me it would not get here till May 7th because it arrived DAMAGED and if it does not arrive by may 7th then I wont get it till late June, this has been the most awful experience ever and I would definitely not recommend coming here

Too much sales pressure and prices are very high.

A few months back, my husband and I bought a new dinning table. We paid everything upfront. The customer service was great, but their delivery promise is way off! My husband had to take time off from work to be home to receive the furniture on the promised delivery date. However, they failed to let us know they weren't delivering until a later date. We kept calling to no avail. Long story short, we had to go back to the store to speak with someone in regards the delivery date. It was only then that they finally provided a final delivery date to which they fulfilled.

After months I finally had a second item of an order delivered last Thursday. Although my purchase included "white glove" service, and my first item was assembled, the delivery guys informed me that they were not scheduled for assembly and that I would need to reschedule assembly. I immediately called and got a "service request #" issued minutes later. I was told that someone would contact me shortly to schedule assembly. No call. Saturday I went in to the store. Recieved another service request number, told to expect a call. No call. Wednesday noon returned to store. New service request number and told to expect call within 24 hours. No call. I went by thurs evening. Mgr involved, but same story.. expect a call. I'm very busy but resolved to assemble the thing myself. I opened the box only to find a ton of pieces and no instructions or even a picture of the item. There are footsteps imprinted on the foam inside the box. I can only assume that the warehouse guys opened it up and then decided not to work on it. As a customer I expect the courtesy of a return phone call, or at least assembly instructions.

I would never order anything from these people. They lie to there customers and conduct bad business. They wait for over to months to deliver an exchange and then say they can't do it because there is a dog hair on it. These people live in Lalaland to think the couch is going to look the same way after they take two 2 months to deliver. That is absolutely absurd.

Everyone from the sales staff to the delivery crew was professional and efficient from start to finish. I am very satisfied.

good deals on nice furniture, never had problems with any furniture I've owned from Ashley

Cindy was very friendly and helpful, she helped us find the perfect couches and dining table for our family.

Cindy gave us great customer service, I will definitely send my family and friends !

Zee was very helpful and made my experience quick and easy

Zee was so helpful, answered all the questions and went beyond by explaining everything. Definitely recommend her on helping you out!

(Translated by Google) Excellent service very friendly great prices and many beautiful things (Original) Excelente servicio muy amables excelentes precios y muchas cosas hermosas

Great experience so far! Delivery will be the test, especially after the last visit 7 years ago..... Lonzell is Great!!

Very nice and went the extra mile. Will come back

I just bought my first home and purchasing furniture here was a fun experience until the lies started. The salesperson Beatriz made promises left and right, clearly told us that our bed set was not going to take more than 4 months. We are waaay passed that. Tried canceling my order due to broken promises and they couldn't even do that right. Just called customer service and order is still not cancelled. Manager is very rude and hanged up on me. They are a joke. Ashley's reputation is going DOWN!

The gentleman that helped me out was great, I honestly went to but 1 item but ended up buying multiple which I needed so it worked out

Purchased a new dining set in NOVEMBER 2021….. it’s FEBRUARY 2022… called just a few minutes ago and was told my expected delivery is now MAY 31st…… MAAAYYYYY 31st. I expected way more from this store. I am a first time customer. I’m going to let them take their sweet time but this will be the LAST time I ever purchase from them. EVER. And don’t bother leaving a blank statement of an apology or thank you for the feedback bullst of a comment.

Great experience. The team was helpful in getting me the furniture pieces I wanted within the budget we had.

Horrible service, rude workers. Overall a dump.

Best experience! Very nice people

(Translated by Google) Everything was very easy, the seller was very friendly and we had a very good discount now we just wait for it to arrive 😊 (Original) Todo fue muy facil el vendedor muy amable y tuvimos muy buen descuento ahora solo a esperar que llegue 😊

I visited the store in Fairmont Parkway near Beltway 8 reluctantly as I had not been impressed with the store at Baybrook Mall… however I was very pleasantly surprised by the manager and sales person at the Fairmont store… I was left in peace to wander through the store snd the manager checked to see if I needed help - without pushing a sales associate at me!!… then Lonzell checked with me and supplied me with measurements and prices which I took home… Came back the next day to purchase and am now awaiting delivery of sofa, chair and ottoman.. I also bought their comprehensive protection plan to cover any mishaps ..looks like a very good deal. I hate being pressured by sales people and my experience at this store will bring me back next time I am looking for furniture..

I went in to buy some furniture and no one helped me. One employee saw me but turned around and did not make eye contact with me. All other employees were standing around having I guess happy hour laughing and hanging out. I literally had cash on me to buy tons of furniture 😩 but no one approached me. So I left Ooo well their loss. Never judge a book by its cover.

It was overall a nice experience. Cindy helped us out! Gave some good deals, only issue was the delivery date. 8-10 weeks is too long! Wasn’t her fault, but a friendly heads up would’ve been nice. We did end up going back & getting a gorgeous dining room set from her.

We visited Ashley's Furniture in Pasadena Texas when shopping for a powered recliner chair. The salesman greeted me and courteously assisted me with finding the chair that we eventually purchased. He was a very experienced salesman that seemed to know exactly what we wanted. Thank you and we will continue to shop at Ashley's.

Excelente servicio, atención rápida.

Our salesperson Zee was so friendly and knowledgeable. We had a wonderful experience. So many choices but finally agreed on furniture. Excited to get it in the room. I will definitely shop there again and I hope Zee is still working there when I go back.

Thomas did a great job. He gave us some great suggestions and was very inviting.

Cindy was great to work with. She provided me with her personal expertise and opinion which helped us a lot with our purchases. The quality received for the prices was perfect.

Very nice furniture

What a great experience buying at Ashley. They had the perfect selection for my home and many options to choose from. I had a great experience with the sales girl and she helped me stay on my budget. Look for Cindy when you visit the location on Fairmont Parkway in Pasadena. She is great and very knowledgeable. Can’t wait to get my furniture delivered. Thanks Cindy!

I had a voucher for an unused accidental coverage I bought several years back with some couches. I never made a claim and was told I would get store credit for it. When I went in the store they could not find my information since it was under a different system. However, the store managers and assistant managers all worked to get the information and honored the amount. Thanks for all your efforts. I can't wait to have my new couch home!

Wonderful experience!!!!! Lonzell is informative and not Pushy. He makes you feel comfortable looking and deciding what would work best for you. Your store was clean ,well lit , great displays. We will be back No doubt! Thanks !!

Very nice store.. sales associate Bailey Cummings was so very helpful and professional.. thanks

👍🏻Great place that sales Person Lonzel was great very helpful and explains all questions and make good Deal and happy Camper ✌

Bought my couch there today the sales man was really nice and informative

Great experience for our first time as Shoppers. They had a very good selection and the sales person was not pushy. They let us have our space. Great experience will be back.

Staff are friendly. Pretty straight forward. I didnt try the furniture to decide on quality.

Unbelievable long wait times for delivery. Have to pay a fine to cancel the order (to find a store that delivers sooner). In my case the fine is 500 dollars

We had an awesome experience tonight in the Pasadena store

Toby was a phenomenal representative and answered all the questions we had. We had an amazing shopping experience!

Great service and product.

The sales representative was very informative and worked with our wants and needs until we were satisfied. We always shop for our furniture here and always end up happy with the quality and customer service.

Felt VERY PRESSURED to get the furniture protection plan and when i said i didn't want it he said he couldn't change it and I would get a 10% restocking fee for the furniture. I want the furniture just not the plan, praying that they will listen to me tomorrow during business hours

the sales lady let's us walk the store by myself to look. but she was there every time I needed her, she was always pleasant and answered all my questions .she knew her merchandise very well. I was in store for 2 hours and she never got frustrated with me. very happy.

We love our salesman Thomas at the Pasadena store! He was awesome and very patient with me as we were making a very large purchase and he was carrying furniture and lamps for me to be able to decide. Thomas deserves an award for dealing with me ha ha.. thank you Ashley furniture and Thomas for amazingly awesome service!

Walked in and Paul greeted me, he allowed me to walk around the store alone which I really liked a lot. I came back and told him the items I was thinking about and we went to look at them together and see his thoughts. I then decided on a bed and mattress and then he so graciously helped me carry a night stand over to a different bed so I could see if I like it with the bed and I decided I loved it! I was in and out in no time and never felt like anyone was trying to upsell me or pressure me. It’s been about 9 years since I bought anything from this location but I go back every time, because of the customer service and easy process! And a bonus all my items were in stock and could be delivered as soon as 3 days!!!!!

Can't really remember the who helped me but he did an awesome job. Gave me time to pick and choose what wanted. Helped find and match my dinning room table with my living room.

Had a very good experience here with great staff that were very helpful and made sure you found what you were looking for. Would definitely recommend anyone to come here if they need some new furniture! They’ll make sure you find the best deal.

We had a great experience with Mr. L ( don’t know how to spell his name). We asked him what we wanted and he told us it was doable. He showed us around until we made our final selection. He was not hovering over us and pushy, he gave us plenty of room and time to pick the right piece.

Lonzel was very helpful, we're an economical couple and Lonzel walked us through the price differences for the different qualities of furniture. This place was the best price for the quality.

The most wonderful personnel , especially Beatriz. She was so knowledgeable and a wonderful personality.

Great service and very respectful price right on time

Went in to check out a coffee table I saw on the website. I placed an order and they price matched with the online price. I was out of the store within 20 minutes, great service!

Thomas was great much help, very attentive, and a great salesman we left yesterday with a great offer and purchased item. Give them a try and ask for Thomas.

Amazing experience, salesperson was very knowledgeable and friendly. We have been purchasing from Ashley for over 20 yrs and will continue to do so. Always pleased with the quality

Ordered bedroom furniture salesman said I would get delivery in 3 week! They will tell you anything to make that sale ! Been over a month now and no one knows when I'll get my order ! I tried calling to cancel was told that department is busy !!! Bought it on store credit account! So I won't accept delivery whenever it comes! Will buy else where !

They were super helpful with everything. Helped us pick the table we wanted and made the process simple.

Our visit was very pleasant and informative, which helped us to make the best choices for US .

buenos precios y atencion

Thomas was SO helpful and did not pressure us to buy anything on our first trip in. We enjoyed our experience so much that we went back the next day to purchase, and of course requested Thomas again!!!

I order a dinning set in April 2021 and was told I would receive it by July. It's Sep and I still haven't gotten anything. Thanks a lot. I tried canceling yesterday and was offer a discount and a delivery for 9/22 with my table and 4 stools, and now they are saying they only have the table to deliver and the stools will come Jan 2022. So now I have to figure out what to do for the holidays.? I'll give it another week to see if there is an update but if not I'm canceling. Not worth the wait. I can go to Rooms To Go and get my order with in a month or 2. Which I knew I should've done but I gave this place a shot. What kind of furniture store delivers 9 months later?!! Ridiculous.10/14/21Here's another update. A week after my initial post I called again to cancel and was told all my items were in stock, and they wanted me to schedule 3 deliveries on different days. Well I decided not to and have all items delivered in one day. Well it's a day before delivery and I'm told only my table will be coming after they told me all my items where coming. I tried calling twice to cancel my order because I'm done dealing with this, and now my call is answer and then I'm transfer and no one picks up. Can someone please contact me to cancel my order. This is the 5th chance I have given this company and it the same issue. Im over it.

The store employees were very nice and professional. The employee that helped me with my purchase was fantastic. She was so kind to this old man.

Lots to look at and Douglas was a very nice sales person. Ill come back again.

la.atensionqueledanal..........Cliente..la.Calidad..desus...muebles..ylospagos. .. .mes.ames

Amazing furniture at excellent prices. Customer service is excellent. Douglas was very helpfull.

good prices in the stores

Great services. All our questions were answered. Service person was not hovering all over us, was patient and very informative. Will surely return.

Not a good experience. Communication to and from the store is nonexistant. Still waiting for a delivery time 5 days after paying for the items. Obviously they have nothing in the "warehouse" and procure items as you pay for them. Update.. after hold for about 30 mins finally get a human being who said basically 2 weeks out deal with it. There is nothing anyone can do. So if you fail to heed the advice about buying be prepared to be disappointed.

Amazing experience ☺️ They always find a way to makes us feel a home and appreciate. Great management also. We definitely recommend to family and friends.

Amazing experience ☺️ They always find a way to makes us feel a home and appreciate. Great management also. We definitely recommend to family and friends.

Great long lasting furniture

Douglas Ramirez was such a big help through this process. He talked to us about each piece that we picked out, gave us multiple options to choose from when it came to the best price for us, discussed the payment arrangements with us in details to make sure we were happy. My husband & I were very hesitant because the last time we went to Ashley’s (DIFFERENT LOCATION) the were rude. But that was not the case at this location. Thank you very much Douglas! UPDATE: NEVER SHOP HERE! Canceled our order because it wasn’t going to be here until Feb 22nd when we placed the order on Sep 4th….every manager that we’ve spoken too has not kept in touch with us about our order. First manager failed to contact me letting me know it’ll be delayed, second manager gave us a small refund (great right?) & said he’d call a factory in New Braunfels to see if they had our rails (only thing missing to our order) he never called us back with an update, we went this past weekend to a different t location & a manager said that they could have given us every other piece of furniture we ordered & gave us free rails until our original rails we ordered came in. LACK IF COMMUNICATION. I opened a credit line to help us finance the furniture & I spoke with the bank that they finance through & they’ve given me 3 different prices about my balance…This is frustrating because I ran my credit for some furniture that I expected to have in November but I canceled after getting multiple delivery dates. I can’t just say I’ll cancel the credit card too because it’ll affect my credit which is upsetting. I understand COVID has affected a lot of delays but it would be better if management would communicate.

Nice selection. Prices are high.

Greeted quickly. Beatriz was very helpful and helped me get my furniture ordered. Have ordered from here in the past and have always gotten great service and furniture that lasts a long time.

Lonzell did a great job did a great job as our salesman, gave us the info we needed was quick to answer any questions we had. The store was nice and clean with a lot of options to look at…. We will be back next time we need furniture

Our sales person was Dough Ramírez. He’s very attentive and progressional. The store has a variety of furniture to choose from. Overall great experience in sales with the EXCEPTION of the turn around availability. The distribution center does not have the items in stock and takes weeks and months to get your items.

Muy amables me encantó el lugar

Friendly, efficient attention

Nice selection of quality furniture and great people working here.

Beatriz helped us get our first King size bed frame that is so stunning and beautiful! She was patient and kind with us throughout the whole experience in the store. All employees were wearing their masks and kept their distance from the customers which I appreciated very much especially with covid cases rising everyday. Also the manager took the time to help us as well and at the end he thanked us for coming in the store. We appreciated that very much!

After explaining to the sales lady that the furniture I purchased HAD to be delivered when she promised because we are moving out of state, I am STILL waiting. Have called the store and talked to the manager, who said they would look into it and call me right back. Well here it is a week later and she still has not called me back. But the delivery people left me a voicemail letting me know my furniture wont be here for another 2 weeks. We wont be in Texas in 2 weeks. Called the store again and ask for the manager to call he back. What a surprise......no call! Guess I will have to go into the store and pitch a fit to get someone's attention. At this point all I want is my money back!!!!

Our salesman was Bailey, we couldn't have been more pleased. He got us just what we wanted with a delivery date that was perfect.

It's OK, higher prices, less variety

Salesman Douglas was very pleasant, easy to work with, and had my best interest in mind for increasing my credit and made sure I was financially educated with financing. Oh and good deals!

Bailey was very helpful, knowledgeable, friendly, polite and professional. If I should need to shop for furniture again, I will visit this store again and ask for Bailey.

I enjoyed the customer service here at Ashley Furniture the staff was great but the Furniture quality and design is what caught my attention very elegant and very reasonably priced. I will definitely continue shopping in the near future to purchase more items!!

Came to buy furniture for my new home, and had the best buying experience. I had already gone to many furniture stores but always felt uncomfortable with the sales staff following me around everywhere. Here the sales person, Baylie, showed me where everything was at and then left me alone so I could make a decision in peace.

After waiting forever for my delivery which had been rescheduled twice on their part. Today I sat at home ALL day waiting for the delivery of my items and NO ONE has communicated whether they are still coming or not. I don’t know if it’s the delivery team or the establishment as a whole. Very upset! Next time I will go to Rooms to go their customer service experience is much better!!!

Sales person was very patient and helpful.

Not happy overall. We quickly found the mattress and sofa we wanted. Due to not wanting to go to another furniture store to continue our search, we went on and ordered what we needed from here. The sales lady was nice but super pushy about the financing when I had already told her we set money aside for these things. After the sale, I can't get in touch with anyone via phone because no one answers ever. I was told one thing about delivery but of course , it's been two weeks over that and I'm here like where is my stuff, just floating around somewhere in space. Super frustrating. I should have stuck with Rooms to Go but Ashley is closer in distance. Smh.

Easy, and fast service

I'm going to reserve my opinion and wait to see how long it takes to get my furniture I purchased about 1 months ago which I haven't got yet

Great place to shop. The sales experience was excellent and furniture was quality was perfect.

they are very courteous and helpful

My experience visiting the Ashley home furniture store was great, Rashid did a great job on helping me find what I needed. He’s a great sales person and I would definitely go back to see him if I needed more furniture in the future.

Amazing experience ☺️ the store stayed open till midnight for the 2day sale they had going on..we arrived at 10pm and Tyler a marvelous sale associate immediately greeted us as we walked in, he had a great sense of humor and was very helpful and attentive to our needs. We are very happy 😁 and satisfied with our purchase. We are grateful for the service we received from Tyler.

Everyone was super helpful!

went to Ashley home store for the first time to look for a sectional sofa. I had in mind what I was seeking and a budget. well guess what, I found both. left very happy.

I was very pleased when I left

Great attention to details. Our salesperson made the transaction painless.

Very knowledgeable customer service personnel and ask for a military discount they will give it to you.

The sales floor person helping me out was knowledgeable and helpful. Showed me other options I had in similar couches. Overall experience was good.

My associate April was very helpful and guaranteed price match

Los adornos para las velas para la sala familiar son increíbles

Great customer service! They even honored price matching with the online prices!

Douglas was very helpful and patient with us. He ran the extra mile to help us find what we were looking for.

Bailey was a very good salesman. Glad I went there.

The staff from Ashley Homestore were very professional. They were able to answer all of my inquiries and assist me in purchasing the perfect TV stand for my space. The selection of furniture was very vast. I walked the store for about an hour looking at different selections. While I only left with just a TV stand, I saw many other items that I know I will purchase in the future!

went in for a new love seat and sofa and came out with not only that but a new bedroom set as well they were so helpful and kind explained everything my husband and I left very happy and pleased, thank you Ashley furniture on fairmont for all your help...

Been waiting on furniture for over a month now, they keep pushing the delivery date back Every time we call. All we get is a robot on the phone. Horrible communication.

Great service and deals! Defenetly will recommend going there.

Found what I needed. Good price. Friendly sales person.

Great person

Helpful but expensive and not much at all in stock☹

I would never recommend this store ever to anyone this nuts I ordered a table since April was told it was going to get here May. Nothing still then June 7 and NOW June 11 unreal customer service representative all are rude not helpful on the phone I will buy from here again. This company is all lies I am tried of calling every day no one can help me

Good customer service and very helpful

Great customer service. I got exactly what I wanted & it was quick & easy.

The sales man named Bailey is the best. He was helpful, accurate, professional, very knowledgeable of his products. We were very pleased with his service and would recommend him to all our family and friends.

(Translated by Google) Good prices and very good warm, Buy living room and dining room excellent customer service (Original) Buenos precios y muy buena cálida , Compre sala y comedor una excelente atención al cliente

Within minutes, I was able to find exactly what I needed. My salesperson was very kind and attentive to my needs and request.

Had a great experience with my salesman Lonzell who got me what I needed at the right price. Thanks for everything!

I had a problem with my Account I called Ashley Main Office They couldn't solve My issue Then I went to the Ashley I brought furniture from And less than 15 minutes. The issue was solved

Had a great experience. Wife stopped by and made a list of options. Fabian spent 45 minutes showing her options. Then we went back later and asked for Fabian but Lonzell helped us get to the perfect dining table. He was very nice and not high pressure at all. Overall a great purchase experience.

If I could give this company 0 stars- I would. I will never purchase from this company ever again. The customer service is a joke! Even after paying more than 3/4 of my couch in March, the delivery date was pushed back over and over. It ended up being in June/July that it would be delivered. I ended up canceling the order for the couch. They told me it would be 7-10 business days for the refund. After those days had elapsed I called to see why I haven’t received it yet. They told me they never initiated the refund and it will take an additional 1-2 weeks since they just initiated it right then. I was really relying on having that money when it was initially told I would. I also purchased a dresser and bookcase. The dresser was delivered damaged and I understand I could’ve been the carriers fault. I told them I wanted a refund for the dresser. I have yet to see that happen back to my ashley furniture credit card. This has been going on for 1.5 months. The bookcase was supposedly delivered but I never received and I wanted a replacement. When I called back after 2 weeks to see what happened to the replacement they told me they’re going to have to refund me and I can order it again. Then I had order 4 dining room chairs. 2 were damaged and I was told I would get a call or email to let me know if they will send the replacement leg. Never received any kind of communication. This company does not care about the customers and sound like robots when I tried explaining the situation. Only to have a series of apologies with no issues resolved. I want my money back and I cannot wait to pay off the additional stuff I purchased and burn the credit card so I will never have to deal with this incompetence again.

The salesman was very polite and attentive of my needs as to what type of furniture I was searching for and the explanation of the cost the pick up and the warranty...I was very pleased🥰..

Went to buy a recliner and tried to charge us with extra fees. And on top of that, they didn't tell us it would be a month or two before our recliner was even going to be at the distribution center.

Seems a lot of ppl who bought here are having the same problem as me. I bought a sofa and love seat March 20, 2021 was told it would take 8 weeks to be delivered been past those 8 weeks and now they are saying I have to wait till June 18th to schedule a delivery. I also paid in full for this items that I haven't received and most probably going to have to wait months before I'm able to receive them. It's a total disappointment. This is an update... I contacted my sales person Thomas his helpful but they don't do what they say they are going to do. I was supposed to get delivered a sofa an loveseat today and only got the sofa... This is the last time I will be buying here plus the delivery guys where dropping the sofa outside. This is frustrating 😤.

We had great service here. Mimi was knowledgeable about the products, and was happy to answer our questions. We were very happy with our experience.

Good customer service and friendly

(Translated by Google) Don't buy anything but they have good customer service (Original) No compre nada pero tienen buena atención al cliente

excelente customer services!!!

just went back to add insurance on my couches and got the great news that I will be getting my couches sooner than I thought. Liz is awesome and it was smooth.

If I could give this place a negative review I would. I bought these couches in April and they said due to COVID it would be 6-8 weeks upon delivery. Well they called in June and said it got pushed back to July. In July they said it got pushed back to August. So we’re in October and I get a call saying my couch would get here this week. So I make sure I’m here all morning, turns out it was the WRONG couch. So I’ve been waiting since April and I have yet to receive my couch. Literally a joke. If you plan to buy from them then just know you’ll be waiting for about 6 months with awful communication and terrible service.

As of right now the salesman Patrick did a great job and would gladly recommend this Ashley's store. I have bought from here in the past and love there quality of furniture. My only reservations are going to be the delivery issues that every one seems to be having. I will update and possible take away stars next month based on my delivery issues. More to come... Stay away. Horrible customer service I canceled part of my order and they are still charging a full price. I have been trying for months now to correct this but customer service does not want to deal with me and hangs up after putting me on hold. I have spent at least 4 hours on the phone during the past 3 months trying to fix this issue. I just continue to get the run around.The store sends me to customer service, customer service sends me to the store there's no way around it. I will be filling a complaint with the Better Business Bureau tonight. Zero stars.

I bought a couch in 2013 which held up amazingly So I went back for a new house set. Our salesman Thomas was amazing and helped us greatly! Hoping to go back soon

Helpful staff, good products. Plenty of parking, ok access.

Rashid was excellent!

The store team diligently resolved my issue with processing my store credit from corporate approval and placed my new order. I gave it 4 stars because my only issue was that I didn’t get notification of corporate approval as they had promised. I had to call the number and finalize my Oder and delivery myself through the automated system. It seems like this is an issue on all stores. I had trouble getting call backs from other stores to get a status on my orders.

The experience at Ashley Furniture was easy, and fun. I have twins on the way and need to upgrade my 8 year old little girls bedroom suit to make room for the coming bundles of joy. The selection was fantastic, not to mention the price. The fact that I was able to make my own furniture bundle and still save was important. The furniture came in both adult and kid size. We mixed and matched the adult version and kids version due to size differences. For example the dresser in the adult version had one drawer more and was a tad larger etc.. Thanks to Abril at the Pasaden store #263 on Fairmont pkwy for everything! I highly recommend going and seeing her!

Lonzell was one of the best sales people I've ever dealt with in a furniture store. He let us look around and only offered advice when we asked him for it. He didn't trail us around like other sales people do in other furniture stores. They also price matched our bed set to one we had seen at another store and it was able to come out cheaper! I will without a doubt go back to purchase from him again in the near future.

I ordered a mattress and box spring nearly two months ago. It still hasn’t been delivered. They keep giving me dates and changing the dates on when it will be here. I called the salesman and he has never returned my phone call. I totally wish I had gone somewhere else.

Good prices and nice furnitures

Excellent customer service and very helpful! I will return to Ashley Furniture for future purchases. Way better than Conn’s!!!

Pleasant experience, the store manager matched the online sale price plus the 10% off coupon. Will be going back for more furniture.

I went to this place the lady who helped me out was awesome there beds are really comfy there sofas are the best!! This place has made my house 10x more nice thank Ashley’s

Do not shop here. Have been waiting for weeks for my furniture 1 item to be delivered in June ad the rest was supposed to be delivered on April 15, I had to contact customer service to find out the whole order was set up for June. Now they want to charge me 10% for canceling my order. Stay away from this place. Update: was able to cancel my order no thanks to this location. Customer service on the phone was more helpful than the physical store. Supposed to get a full refund, we will see.

(Translated by Google) Very nice designs (Original) Muy bonitos diseños

It was my first time shopping at Ashley HomeStore. Their furniture is beautiful the quality is great. It's worth the price. I strongly recommend shopping at Ashley's.

Good customer service Abril was super helpful and and easy to talk. She help me with the price match I will say her customer service is 5 stars.

The customer service representative was very helpful, informative and prompt. She made sure I would receive my order as quickly as possible without the extra costs.

Chad was extremely helpful when we enter the store. We were looking at another couch at first when we seen one online. We were happy with the one we wanted but the wait time was for till July. So Chad worked with us and helped us out picking even more convenient for us, we were excited and happy he gave us a recommendation for a new couch! We can’t wait till is arrives to our home. Price was perfect for my pocket! Yes go to Chad! He will help you out to pick a good choice on anything there!

Went shopping with my wife and was taken care of by Patrick Rowe. He did a fabulous job! We were satisfied with our purchase and the service Patrick gave us.

Great service. Went in and made a purchase and done in 30 minutes.

I was looking for a recliner for my dad. I needed it that day because I was only in town for his hospital visits and was heading back to Nevada the next day. I ended up goingto 5 stores to get one. When I went here, one of the sales representative showed me a recliner I really thought my dad would like. I told him I needed it today and he said "No problem. It is in stock in our warehouse in north Houston." After doing the paperwork, I got my slip and headed 45 mins to north of town. When I arrived I walked in and handed them the slip.they told me that the recliner will arrive today, but it takes 24 to 48 hours for processing. They told me to call Saturday. I didn't say anything to them because it wasn't their fault. When I got back to my truck, I called the store. I asked for the sales representative I was doing business with and he was out for lunch. I asked for the manager and I told him what had happened. He said he was sorry and would schedule for free delivery a few days. He said the delivery team will bring it in the house, set it up and clean out the trash. They will check to make sure it works and then we will sign and they will head out. Fast forward a few days, the delivery was on time, but they just dropped it out front and left. This is twice the info from the store was wrong and now I need to find someone to move it for my parents.

Staff was very helpful in helping us select the an affordable living room set in our budget frame.

Very nice sales person everything was fast and uncomplicated they are friendly and they didn't rush us to buy anything everything is at a comfortable price and the payments are low

Orders from Ashley Furniture are taking more than 4 months to get delivery!! I went to Gallery Furniture last month and got my furniture the same day and didn't charge me for delivery. I called today 03/25/2021 to see the status of my delivery, the one I supposed to get on March 20, 2021 and they told me it was pushed back till June 2021. This is the main reason I chose Gallery Furniture instead. Gallery Furniture keeps their promise, Ashley Furniture just lie to their customers! This is not the first time it happens. Avoid this store and go somewhere else.

Walked around the whole store twice and no one asked if I needed help. Only 2 other customers in the whole store! Associates talking to each other, one on their phone just texting. Even walked right next to them and no greetings. Needed a bedroom set but I guess they don't need much business for them not to help. Just my experience today.

great service! was pretty much in and out, thought we were going to be half the day but service was fast found what we liked at a reasonable price. Chad was great! He was thorough with explaining everything and toom care of what we needed.

Very quiet, nice experience, super quick and easy process!

Checked out a lot of online and in-person options and found the exact set I wanted at a competitive price at Ashley. Salesman Lonzell was helpful without being pushy and went out of his way to make the purchase smooth and quick. Overall, an excellent experience. Will add more once our living room set arrives.

Good customer services!!!

Great sales representatives and customer service!

Patrick was very helpful, and gave us the best deals!

There was a couple of months that i waited for my furniture, but when i contacted the manager i got my couches fast. The managers name is Fabian Rodriguez, he's trustworthy.

Bailey was great to work with in getting our new dining room table. We really appreciated how personable he was.

My wife and I went looking for an entryway table. Chad was super helpful. Asked for our needs and helped us look for the right table. We were in and out within minutes. Great experience.

It was great selection and service and go see the assistant manager Douglas he is very attentive

Only gave a 1 star because I have to do so to warn everyone ! DO NOT GO TO THIS STORE! Extremely Shady ! My sister Cancelled her order prior to delivery and found out the order was not even placed after 5 days per their home office. Yet they insist on charging 10% restocking fee! Crazy. Restocking fee?For something not even order or in stock yet! They should only keep 10% cancellation fee when purchased online, According to home office ! But they will keep it because they run an unscrupulous business and is written in small print specifically for their scan! Spanish to follow ... I will have my daughter ( who is an influencer with a large following) post this warning as well. Hopefully I can help someone avoid these people.

Once again Ashley did it again! Just went in to get an idea on how to arrange my bedroom and came out a with a new credit line, beautiful bed set, and a happy customer! Thank you Ashley for always having beautiful furniture and Mimi our sales representative for helping us out with all the questions and concerns we had!

Nice furniture and helpful sales people but delivery service is very bad. We were told a few weeks. I got a call stating they would be delivering our chairs the couch was not in. I advised them we wanted it all at same time so wait on couch. Then in about 2 weeks they called stating they would be delivering our furniture in 2 days. We gave all our furniture away to be ready for delivery of new furniture. The guys came in today, put together two chairs and requested a signature. I said wait where is the couch. They did not have it. He called and was advised the couch would be in in 4 weeks. This is unacceptable. Now we have a room with only 2 chairs. Very very POOR service. I would not recommend Ashley to anyone.

I had originally put a good review but didn’t appreciate being treated like a nobody by the salesman. Although the furniture was under my name and I am the one employed he kept talking to my husband like he was in charge. I was lied to that my furniture would arrive ASAP and so far I only have a mattress and bed frame and one nightstand. The Ergo acts like it’s possessed goes up on its own to the highest elevation that’s dangerous if my grandchildren are on there they will definitely be knocked off. I ordered my furniture 1/12/21 and still no bed frame, headboard, dresser, mirror or chest of drawers they don’t know when the chest of drawers will arrive and although the upgraded my frame, gave me a discount this still is not acceptable in my opinion. First you blame it on covid and now the winter freeze?! Nobody at the store answers my calls now! Fabian the store manager is great when it comes to talking me out of cancelling my order. He is helpful but I take this as a sign I should walk away from this high dollar purchase our economy is not doing well at this time! After posting this review the owner apologized to me and asked for my order number, name and phone number to look into this matter further. I have not heard back from them. Another disappointment. Ok so I called the store and spoke to the store manager Fabian who claims maybe power surges made the bed malfunction? He wanted to send a technician to reset the bed I told him we can do it. I am not taking a day off for this we called the store today to see if he is there to go in and cancel and how funny now the salesman that started in January claims to be a manager come on Patrick you patronized me the day I made the sale and now claim to be a manager? Wow!? He now blames all this mess on having a Republican president previously and now that a democrat is in office all should work out well?! I don’t think so!?

The worst experience i ever had with Ashley home store customer service out the door..i purchase a bed in January no bed no courtesy call on an expected date of arrival call the store no one could assist left on hold .i had go go into the store the next day to get results I cancelled all together had to start all over with searching for a bed..i would never recommend any one to this location

Amazing costumer service! Answer all my questions and even price match the two pieces of furniture I bought. Thank you.

Worst experience with a business I have ever had in my life. My wife and I purchased furniture from Ashley furniture store in Pasadena, Texas on fairmont parkway. When they delivered it which took over a month from when we purchased it, they showed up with half the furniture we purchased. We had them take one of the recliners back because it was damaged. Took another two weeks for them to deliver the rest of the furniture including the recliner to replace the one damaged. In the process of delivering the furniture the men bringing it into the house hit or front door hard with the metal bar on the bottom of the couch. A large chunk of the door was broken out and a couple of small spots also chipped out. The delivery guy immediately tried to cover up the damage with some red scratch putty. The door is brown so that didn’t look real well. Contacted Ashley furniture about the damage and they said they would submit a claim and someone would contact us in a couple of days. It took almost a month for someone to contact us about the damage. Alba was who contacted me and basically said they would patch the door and spot stain it. I told her that that was unacceptable and would not have them repair the door in that manner. If they were going to patch the door I told them that they would have to re-stain and varnish the entire door so that it would match. They said that they would not do that that it would only be patched and that if we did not let them do it their way then we were basically out of luck. Talked to a supervisor and they ended up sending back to Alba who told me the same thing as before. Our front door was a nice well kept door and because of Ashley furnitures ineptitude we we will have to have it repaired or possibly replaced to get it back to it’s previous look. Apparently Ashley Furniture does not need more customers. After posting my review they contacted me and verified they will not repair my door properly. You definitely will not have any of my business in the future. I also own a business and will pass it on to anyone I know not to do business with Ashley furniture.

(Translated by Google) The furniture is beautiful, I liked everything and the prices are fair (Original) Los muebles lindísimo, todo me gustó y los precios justos

Very nice staff. The furniture was really good quality. Manager Fabian helped us so much. He took his time and showed us basically everything in that store. Really recommend this place!!

Very friendly and sofas I couldn't find anywhere else.

Very easy to deal with and great price.

they never deliver on the dates yiu will be waiting months horrible service they just want your money go somewhere else no here

I have been waiting 3 weeks for my refund and all I can get is “it’s been sent up”. Nice furniture just make sure what you want is not back ordered. I canceled my order and haven’t got my $$$.

Thomas is a great guy and wonderful salesperson! The whole Ashley Fairmont team is great and very knowledgeable! If you’re shopping for good quality furniture and don’t want a pushy aggressive experience this is the spot!

Salesman was very polite and helpful!!! but customer service has very poor communication skills. Headache 🤕 when will I get my desk? I still don’t know ! After calling them,for the past 3 weeks!!! Maybe another week!!!

The best

Great customer service friendly affordable prices in just a great experience

We ordered a living room set in December and was told it would be here by January 22nd. No one ever communicated that the delivery dates changes until I called and asked. I left a message at this location For a manager to call me back so I can get things figured out on the delivers and no one called me back. I went to the store the next day and they said they can expedite at least the sofa. Then when they expedited the sofa, it came damaged and they said we would have another in 24-48 hours. No one ever called or emailed. I called the store and they said no managers are available to speak to me. I called again and left a message for someone to call me back and no one called me back. I had to go up to the store again and one of the managers (a Hispanic man, said they did all of my orders wrong. He then proceeded to say well nothing is going to get to you until at least end of March, because that’s what should’ve been communicated to you but all of the documents they printed didn’t say March at all. They all had the date of January22nd. So then I asked what he had in stock that we could purchase since we need furniture, he took a long time and never came to find us to communicate that information. We gave up and cancelled all of our purchases. We drove to Rooms to go and purchased an identical living room set for half the price, free delivery, and their 3 year warranty. We picked up our couch today, and the other two will be delivered In 2 weeks, also can you believe they gave us actual delivery dates? Yup that’s right, no estimates dates because those change at Ashley. You buy a couch, if you finance, you pay for the couch before it arrives and maybe in a year you’ll have all of your pieces. Also the manager never apologized their lack of communication and lack of customer urgency. He was like well if you don’t cancel your order I can give you $250 off and I said how about I pay extra to have my couches here today. The people at this store do not care for their customers and will lie on when you will get your couches. Go somewhere trust me!!!! Don’t shop here!

Wow I was very surprised with all the opinion that definitely make my decision a bit difficult but I was also very happy with my purchase and with the help that I received very good service

I love Ashley Furniture and all their beautiful furniture. Just bought a new dining table and can’t wait to go back and buy 2 more pieces that caught my eye. The salespeople are so nice and caring. I would give them a million stars if I could.

Salesman was very nice. Loved the furniture and they have great prices!

(Translated by Google) Of the best. (Original) De lo mejor.

So this was our first time going to this Ashley Furniture Store. We came in for a certain kitchen table, I already knew what I wanted, and had our sales associate, Lonzell, do all the paperwork for us bc we were ready to buy! Well, we started walking around and I fell in love with a different table and I felt bad even mentioning it since, by this time, he had finished with the paperwork. But Lonzell was so nice & patient with us. He took care of us, everything we wanted & more. He made our experience wonderful & I got the table I wanted! We will definitely be going back in the near future!

The store is fine the delivery service is terrible at and heads up or changing the dates that’s provided

Purchased a couch in November of 2020. Was told to expect my couch in the middle of January 2021. I call in the middle of January (today) and I first speak with a woman in customer service. As soon as my call gets connected she rattling off all this information about the store and that she can’t help me. I had to tell her multiple times I wasn’t calling regarding a refund I was calling to get my estimated delivery date. She didn’t apologize just kept talking. Finally she pulls up my account and tells me February 10th. Not a huge deal but my concern was no one had contacted me telling me it was pushed back another month. So we hang up and I call the store to speak with a sale person. He proceeded to tell me that my sales guy left and that’s why I hadn’t gotten an update. Excuse me?! You mean to tell me y’all sold me furniture and unlike a good company you decide to let that sales guys sales go without any contact?! He then proceeded to tell me that the previous sales guy should have told us to continue contacting customer service. What the hell kinda of company does business this way?! You don’t have the decent courtesy to notify your paying customers of changes!? In addition, this guy then tells me our couch won’t be delivered till February 17th!! An additional week from what I was just told. Save your money and time and go with any other rebuttable company.

My husband and I are still waiting on a dinning room set since October I've been given 5 different dates and still nothing smh its I'm sorry evrrytime I call ok so now they said I missed my delivery and now we've have to wait almost another week for delivery their customers service is really bad

I bought an item in Feb2021, delivered said item was shipped damaged in April2021, was told item will be delivered in early June, unbeknownst to me delivery date was pushed back another two weeks. I received an automated call informing me of delivery dates requesting me to push corresponding number to confirm appt date and time. The automated calls continued multiple times throughout the day and if you do not respond, your delivery date will be canceled. I contacted the parent company, left a message, and received call several days later. The guy stated that I had to respond to all automated calls regardless of how many times I replied and that he was sorry about the issues I was experiencing. Needless to say the "additional issues" I had with Ashley Funiture canceling the delivery dates because their system showed that I had a balance...no true. It is in my opinion that the entire system...electronically and with humans is set up against the customers. Horrendous experience and a never again customer!!!!!!

Thomas was so helpful and patient with us. Truly a good experience because he knew when to step in and back off. Thank you, Thomas for being so good at what you do.

I love this Ashley location. My salesman is very nice and caring. Great service is hard to come by now days. We had an excellent experience with Lonzell. I will continue to shop at this location and use him as my sales representative again.

Can't get furniture today it takes a 30 day back order slip , I will never shop there again . GALLERY FURNITURE delivered what I wanted the same day

Good people, great service they work with you, I shall be back again .

Melody was very helpful. I love going to see her and get her help. Always has an answer for us.

He did a very good job showing us the bed and the mattresses and took his time with us very kind man .

In 3 years, I haven't seen anything "updated," here. Please try something new, guys.

Worst customer service and communication ever. We were always hesitant to buy at Ashley’s because we were afraid of back orders. But we did anyways to give it a try...never again!!! We bought a house full of furniture (so know we paid a lot) and had 3 different deliveries. The first delivery came and we were told one piece was back ordered. Ok, no big deal. Second delivery, still no table. Third delivery, still no table. 3 months later, still missing. So here I go trying to just talk to someone. Waited 30 min. on phone only to be told “you don’t have anything missing”. Really? Why would I be calling and wait 30 min. just to talk to you. Then I go up to store, lady started off same attitude. “You don’t have anything missing”. Finally she did some digging and found the issue. “Fixed it” and waited for delivery....delivery trucks never showed up and not even a courtesy call. Twice! So here I go again to the store and asked for manager. I approach him and I can already tell he was not happy that someone asked to “speak with the manager”. He didn’t even introduce himself. So I tell him my issue and what he says is “I can’t help you because you didn’t buy it here at my store and I have nothing to do with delivery”. So yes, we bought at different location, but he couldn’t even try to call or help me. What kind of manager is that!? He just hands me a flyer with delivery contact number (after I asked for number) to call which is the same number I’ve been calling on hold for 30+ minutes. Don’t buy at this store or any Ashley’s because if you have any problems, good luck getting help.

I wish I could give this place no stars. This whole Ashley experience has been one giant headache. I tried to return the table but they said it was too late. The sales person at the Pasadena location was just trying to make a sale and was just coming across as trying to be helpful, but left out a bunch of information that would have been good for me to know since it is my first time buying furniture and I said this. The manager was not any help either. I do no get consistent answers between Ashley employees whether I am talking to customer service or the store. The only helpful employees from Ashley have been the delivery guys. They have been very patient and helpful when the delivery order was incorrect and I was having to get out 2 chairs from the boxes. Aside from the employees and all the miscommunication, the quality of furniture is not worth the price AT ALL!!! It’s manufactured in bulk overseas. I have had this set delivered twice now and both times it’s been messed up. Now for the second time I will not have a table or chairs that I can sit and eat at. I have tried to give Ashley the chance to make it right, but I keep getting pushed off. All I want is my dining room table and some compensation. I will keep telling my story and discouraging anyone to buy from Ashley. ESPECIALLY THE PASADENA LOCATION!!!!

Service is the worse still having a hard time with them giving me a call back when it comes to scheduling the delivery day they just keep changing it and once they delivered they just took half of what i order i had called them to deliver it all together but no they decided to go and deliver it by parts then when i got what i had purchased it was scratched and falling a part i went right away to the store and they said they where going to exchange it to wait for the call they never called me im the one who’s been calling them with no solution im still here waiting for them to come pick up their things because i don't want nothing from Ashley furniture lack of communication after the purchase never again would i be buying things from here.

Service was great in that we were attended to shortly after walking in and Lonzell was helpful & diligent in getting us the items we were looking for in the color schemes we ultimately ended up purchasing Would definitely return and recommend others to this location.

Chad Klinkenborg was very helpful and Professional he made us feel comfortable and was able to answer all the questions that we needed to know. We originally was gonna shop around but after talking with Chad we decided to make two purchases for our bedroom and Kitchen we will be returning for a Bedroom next. PS there Cash prices are GREAT .

Great furniture, prices and service.

Found just the right recliner at the right price and quick delivery.

11/28/20: i do like this store. staff is not following you around trying to talk everything up and seem so "hungry for the sale". the only reason i cant give it 5 stars is cause some of the prices are crazy expensive! Manny was great (and very patient w/ us all 3 visits that day) and he helped us find the perfect setup for our living room and im very excited for the delivery :) had to change 4★★★★ to 1★ **UPDATE** 12/8/20 ** apparently the delivery part is where this store falls short! the reviews are a little hard to find but after doing so i realize its not just me with delivery issues! we bought a power reclining leather sectional couch w/ an oversized recliner, the color we wanted wouldnt be available for months so we decided on going with the brown one instead which could be delivered to us by the next weekend. now the MAIN reason we picked this particular set was because of the oversized recliner. so it was very disappointing when it was delivered without that and i was told it wont even be available til jan. i really feel like i was mislead / lied to / not made aware of this fact intentionally to "make the sale" in that case we could've just ordered the color we wanted since well be waiting til sometime in jan to get the rest of our purchase anyways smdh. bad business Ashley's Home Furniture!

I loved it Chad was awesome 👌

Patrick Rowe assisted us the moment we walked into the store. Saw us through searching for our first new couch. We didn&'t intend on anything else and we are now walking out with a dining set, a couch, and a large wall TV stand for a great price. I appreciate everything he did for us and will definitely come back for the next upgrade.

I must say, every room in my house has Ashley furniture. I love the look and the quality. I want to also thank salesman Manny for assisting me with my recent purchase. When I purchased my bedroom set 8 years ago I only purchased 1 night stand. Well, now I needed one for my husband so I ordered the matching one on yesterday. I'm so thankful for my local Ashley furniture homestore.

I was met at the door by an informed salesman He and the store manager were both very friendly. I was not pressured in any way which is a big plus. I took the time needed to be sure that I picked what was right for me and they made sure the financing was easy. I also got a really quick delivery date. I was very satisfied with this shopping experience

Thankful for the warranty! I am getting a replacement recliner for one I bought a few years ago that wasn't able to be fixed. The sales rep was helpful in finding the best option to match my existing furniture. Also while I was there I purchased a bed. Everything went smoothly.

It took a while for someone to attend us. Then that person went to someone else and so we were waiting for them again. They were not helpful, they told us they couldn’t give us a store wide discount the next day but the magazine said it was all week. We had questions about online order and price matched and they didn’t know nor were willing to find out for us.

Cindy Rios was amazing. She helped me meet my needs along with the help of the mattress specialist. Was able to find the right furniture at a decent price.

Do not buy from this store!! They gave us a date to deliver and they did not, we had to wait another day to get the dining room chairs we ordered, and when we got them the legs were not level we called them back but they dont answer.. I am never shopping on this store again.. I was going to buy another furniture there but no never again.

The sales man HOUNDED us the entire time we were in the store.

Good service, employee by entrance was kind. He asked each of us for our name so he could point out specific stuff to us. Salesman was very attentive and answered all of our questions. He took us through the steps of the whole buying experience and told us what to expect after we finalized our purchase. Delivery is expected to take place very soon right before Christmas. Overall, store was clean and well ventilated.

Went in looking for their promotion on a queen size bed and their manager was no help in honoring the promotion. He said I needed to have an online reservation for this item and there was no online reservation on the ad. When he looked for the bed on their inventory he said it wasn't available. No help at all, I left very unsatisfied

(Translated by Google) Excellent place for what we need for home and very friendly attention. (Original) Excelente lugar para lo q necesitamos para el hogar y la atención muy amable.

I was a college student moving to Houston and buying my first full set of living room furniture. Thomas from the Pasadena store was incredibly helpful, answered all of my questions thoroughly and honestly, and was willing to price-match the quote from the online store. 10/10 recommend for my great customer service experience!

My fiance and I were able to come into the store today and pick out a nice kitchen table. We were assisted by one of the new salesman and he did a pretty nice job. He allowed us to have a bit of space and browse the stores selections and also provided helpful information when we asked for it. He wasnt all that familiar with the computer and paperwork side of the sale so it did take a bit longer than we had anticipated at the store. However, I would say that we had a great first experience and the salesman did a great job for only being his third day on the job. Thank you for your time Patrick and thank you to the Ashley furniture team.

The sales person was great in every way and the recliner was top notch

I always go to Ashley's for thing and our sale person Patrice way a big help.it was his first or second day on the floor he did well.

Where do I start? Ashley Furniture seems to have once been a reputable company, with quality furniture and customer service. Now, the furniture that is made is of a terrible quality, the warranties are a joke. And that is IF you can actually get your order delivered in one piece. This isn't just a COVID issue, it was a problem even before. Trying to get a hold of a person is nearly impossible, and when you do, you get excuses and blown off. It took me a solid week, hours of phone calls and two trips to my local store to actually get my order cancelled. Then it took me a month, more phone calls, more trips to my local store and several threats of litigation to actually get my money back. Mine is not an isolated incident. There us a FB group with nearly 6,000 customers with similar or worse stories, many who are threatening class action lawsuits. We are posting on local sites and warning everyone about ordering from Ashley.

Have you ever tried to get hold of someone at this store(Faimont Store). For some reason answering the phone is not their top priority. Needed to check on my delivery and it was impossible.They called me the day before and confirmed delivery and I got a text too with confirmation....no delivery.Didn’t put my furniture on the truck and they didn’t know why???? Let me know so I wouldn’t wait all day !Nope ...couldn’t do that. Won’t buy from them again.Cancelled my order!

We had buy multiple tines through the years at the Pasadena location, great customer service especially Cesar. He has been by far the best sales representative. He’s so polite, professional, bilingual and has a happy personality. We recommend

Good experience, everything was good, they attend very well and listen.

Very nice staff...mainly Manuel who was very patient and extremely helpful.

Kristina was friendly and not pushy from the start. She was amazingly efficient and very knowledgeable! I had her add multiple items throughout checkout process and she was very patient with me. She shared honest info about our purchase and what to look for on arrival in case it had any defects which I appreciated greatly. Thank you!

Bad experience with store manager. Being really rude very impolite. Would not recommend buying at this store. Go to a different branch.

Customer service is awesome! Thomas is always helpful.

Very nice experience

I was pleased with the customer service in store. However, my furniture was not delivered as told. I was called frequently by automated and in person callers to reschedule, going back and forth with delivery dates. Thankfully, my furniture was finally delivered two weeks later than told. Also, I noticed two credit amounts were opened instead of just one. I try calling and I CANNOT get in touch with anyone. I waited on the line for over an hour, so I left a message to be called back. I still have not been called back. I will never order from Ashley Furniture again because I now cannot get any assistance with my previous purchase.

Lonzell was very helpful! He made my purchase effortlessly easy, i look forward to my furniture! Thank you Lonzell😊

Wow! I love their furniture but they charge about $125 to deliver here in Pasadena or you can pick it up...from the warehouse on the other side of Houston not at the store in Pasadena! They don't make it easy on their customers!

I should of read these reviews before going to the store. The living room furniture we bought came out to be over 2k and the same day we received it, it had broken pieces. I called and instead of replacing they want to put a order to repair it?! That's a lot of money to wait on a repair. I would much rather wait for new couches and they can take what I have and "repair" it at their warehouse and resale them at a wholesale price or adjust my bill! Not happy with my experience one bit!***LET ME ADD THAT THE RESPONSE FROM ASHLEY IS JUST THAT. I SENT AN EMAIL AND NO ONE HAS CONTACTED ME TO RESOLVE.

Our sales representative David was extremely patient, knowledgeable and helped us through the entire experience.Would highly recommend!

We had ordered a 4700 dollar couch on 7/17/2020, and due to the pandemic, we understood the delivery might take a while. The promise delivery date was 8/26/2020. On the 25th I had received a call setting up the delivery, the only catch was, it was missing a piece. I told the lady on the phone that we didn’t want to accept a partial delivery. I was told that the furniture would be ready for delivery 9/16/2020, 2 months from the purchase date. 9/15 rolls around and I’m expecting a call to confirm a delivery date, no call. I try calling the furniture, and no answer. After being on hold for EVER, I finally decide to drive up to the store and find out what’s going on with the delivery. When I walk in I’m “greeted” by a very irritated “manager”, whom I expressed my concerns with. His answer was very “we can’t do anything about it”. Because the system was down, and told me to call the number on the back of my receipt. No offer to take my number and call me back, nothing. Figuratively, threw his hands in the air and gave up. I inevitably cancelled my order, but since they don’t answer phones, I had to drive back up to the store and my mother, who lives out of town came with to look at furniture. When I had told him I wanted to cancel (because I don’t feel right supporting a business that treats customers the way the do)he walked to the back counter and “canceled” my order. When he came back, he handed me the receipt and told me it was taken care of. My mother then asked if we were going to get a verification of cancellation, to which he replied in a very condescending tone “well I can write canceled on it if you want”. He then went on to tell us about how “it’s been a week”. I’m sure we all have weeks, but it never gives you an excuse to belittle people. My question is, how is this place still in business?

Horrible delivery, I bought a bedroom set and has been well over 2 months since I’ve bought and still not here and customer service is horrible ! It will take you up to 1 hour to get In contact with someone for help !

Great place! I was so sure I wouldn't be able to get anything here but they really worked with me and made it possible to get what I needed. It has helped my credit as well.

WORST furniture store! 4 months waiting on a set of couches, broke promises, BAD customer service! Had to cancel my order.

They have the worst customer service EVER!!! David the salesperson is one of the rudest, and most hateful person. Do not buy furniture from this place! They lie to you about when you are going to get your delivery because they don't have the furniture and don't know when they are getting it! So they LIE!!! Then they don't answer the phone and they don't return calls. SHAME ON ASHLEY FURNITURE!

The worst in service! I bought a tv stand 9/2 /20 they tell me to pick it up 9/10/20 is about 30 mins from where I live but that fine . I get there and they tell me is not there to come the next day ..😖is Sunday so get there and it close so I leave they have very bad Communication if they tell a customer to be there they should have the stuff their so go Tuesday and the 3rd time and When u get there my order is not there !!!!😤😤 Getting home I call Customer service it took me about 30 mins or more to get someone. So they agreed to deliver it on Saturday on the 19 so change my schedule to be at my house guess what just got a call on Friday they don’t have it !!!!!!!!!!!!!! I paid the tv stand in full And I wanted my now not a month later !!!! I’m so disappointed in this store I Never going to buy anything from here anymore And thanks the worst service and let know what store is about !! Let me see when I’m going my stuff !!

They have bad service and I had to wait for over a month for them to deliver my furniture.

Their customer service is excellent. They made sure I got they nightstand that match my daughters room exactly

We bought a dining room set, this was a table and four chairs. This purchase was in March, not only did my item not get deliver on the agreed upon date but they couldn’t find the product and had to reschedule my delivery. I expect a call later that day but ended up having to call them 2 days later and ask where my order was, to which they told me they would have to see if they could find my items. This isn’t even the worst part. We finally got out table about 2 weeks later and mind you it’s now mid to late March. So we have our table and bar chairs that were purchased and I had to place a repair/ customer service order and this was on 06/09/2020. The order was to address the issue that the leg became detached from the retainer circle at the bottom of the chair. On the 19th of June they sent me an email confirming that they would send a replacement leg and a tech once we received the item. It’s now 09/14/2020, there has been no replacement leg sent and I just called customer service and was on hold for 30 minutes and the lady answered the phone and hung up. I will never buy anything from this company again and recommend that you go anywhere but here.

Great experience,salesman Caesar Bautista was very helpful. Will definitely be back for more

The experience recently provided by Ashley Home store was beyond disappointing. Especially after having a great experience when I purchased. I purchased a couch at the end of July, and understanding to the pandemic I knew that delivery would be delayed. No issue. The problem with my order was that after a month delay, I was notified that it would be a two month delay. Although frustrated, I realized that the change would not be to much of an issue. There was issues with lack of answering calls and run around and both the call center and the physical store when wanting to know about my order. However, the issue resulted after I decided to do a follow up on my order, which should have been delivered September 23. I chose to check on the order and hopefully have luck of an earlier delivery. The customer service was not responsive at all through the call center. After multiple attempts, pending answer for 10-20 minutes. The second issue was attempting online, where I have had to previously go because neither other options would answer. After lack of assistance online, I was just told to call the store. I was able to speak to JR, who I apologize to for receiving my frustration. But he provided me with detail that my order was canceled, two weeks prior, with no authorization of mine and that I had a credit at the store. A credit that I would not know of because no one called me, notified, send me smoke signals. I recently moved into a new home and pending a couch since July and then told it was canceled with no notification. You can tell I was not only frustrated but felt as I was mislead and a form of fraud was occurring. Both sales associates JR and Mimi who assisted me at the store were compassionate to my frustration. However, when speaking to the sales manager on duty and explaining all issues that occurred. The only option he told me was to reorder and basically deal with it. I attempted to request the item off the floor, however, since it is not a discontinued item, it was unavailable, which is understandable. Except, the sales manager in basic terms didn't care as if it was not his problem. It was the failure of Ashley's call center who created errors after this incident occurred which was with no fault of the customer and the only option I receive is re-order it. Not even a flag system of some sort to move me back into the top of the waiting list. The sales manager attempted to blame the pandemic for the errors and lack of customer service. If the call center would have provided me with an additional push back date instead of the news the sales associate gave me, I honestly would have been frustrated. But it would have been dealt with. However, this issue of low standard customer service is not pandemic at fault. This is lack of Ashley furniture not taking responsibility for their errors and failing customers and not being able to provide any other option to a customer but "reorder" and see what happens. When the error was under company's jurisdiction, not customers. I unfortunate did reorder, because at this time, I don't have the budget, time to spare and or options to go couch hunting. It was disappointing that there is no additional service, assistance or something that could have been done to provide adequate customer service after such a large failure by Ashley's furniture.

I was able to find a beautiful bedroom suite!!

(Translated by Google) Excellent service, Cesar attended us in 2014 and today we saw him again for the second time, very helpful, good attitude and we found what we were looking for, Thank you Ashley Furniture and Cesar. (Original) Excelente servicio, Cesar nos atendio en el 2014 y hoy lo vimos nuevamente por segunda vez, muy sevicial, buena actitud y encontramos lo que buscabamos, Gracias Ashley Furniture y Cesar.

I’ve always had a great experience.

Wonderful salesperson also the awesome sales manager who did our credit transaction she was very kind and respectful. She explained everything very clearly took the time to make us oldies feel important you don’t see that much these days. Thanks for everything can’t wait to receive our dining set.

Christina has always been a pleasure to work with. She answers all my questions and is very knowledgeable. I have bought a full bedroom and dinet set with server. Love the Havalance collection! The showroom is very clean and easy to move around.

(Translated by Google) Excellent services and very friendly Now just wait for the room to arrive (Original) Exelente services y muy amables Ahora solo esperar q llegue la sala

12/2/19...They were helpful, & I got a great Black Friday deal on a living room and bedroom set for my new place. The only down side is the 6-8 weeks it takes to get your furniture. Quite the bummer! January 2020#UPDATE: I took two stars off because they called me today after waiting over SIX weeks to tell me my furniture won't be delivered tomorrow because they didn't get the parts. TOTALLY UNHAPPY RIGHT NOW! I have to wait two more weeks.🙄. I'd probably go to Rooms To Go if I had to do it again. February 2020#UPDATE: furniture was supposed to be delivered today and no one called to say it's been delayed and wont be here for ANOTHER WEEK. Taking another star off. It's a good thing I called THEM! Totally disappointed at this point and FRUSTRATED! ***UPDATE**** 8/31/20 - SOFA FALLING APART. IM NOT EVEN DONE PAYING FOR IT. DEFINITELY GOING TO ROOMS TO GO NEXT TIME. I CAN'T EVEN GET THEM ON THE PHONE. 🙄

(Translated by Google) I loved the furniture for everyone who is looking for rustic type furniture is the right place the furniture is beautiful the very attentive staff. (Original) Me encantaron los muebles para todos los que buscan muebles tipo rústicos es el lugar indicado los muebles son preciosos el personal muy atento.

I stopped in at the Ashley Homestore to checkout the power recliners. I had a very helpful, knowledgeable sales representative. He was attentive to my requests and was willing to put up with my persnickety requirements. He was patient with me during my shopping for just the right recliner. That recliner was found and put on the list to purchase. I was so pleased with the service I received that I decided to buy a second recliner.

Nice place. excellent quality of service from the person who assisted me and his manager. there are quite a few items and furniture at a special price. what I bought was of very good quality and the delivery on time and the assembly of the furniture as well. I highly recommend it. I will definitely buy there again.

Nice people disappointed 😞 when they told me they didn't sale twin size beds . Had to order online .

Every single time we come here, we're treated so well! The salespeople work very hard to make your vision for your home come true!

I had the very best experience ever, at Ashley. And recommend to anyone, to shop at Ashley.

never buy from here!! my son ordered a couch in June and when it was never delivered went to the store and requested a refund august 6th and now the store nor corporate can't get their story straight on who's refunding his $1,800 that should have been refunded by today, after being bounced back and forth all morning between the store and corporate they're saying no refund was ever processed and that the status of the order is waiting on delivery! this is theft!

I’d give this place 0 stars if i could. Their customer service is AWFUL. We bought a sectional, in full with our debit card. Money we saved up to buy the perfect couch for our first home. We bought it June 26th, was supposed to be delivered August 1st. I called the day before delivery and they told me “a delivery was never scheduled for you” like WHAT?! I would’ve never known if i didn’t call. We had nothing to sit on in our living room at this point, they apologized offer us a partial refund for our troubles and said we could get it by August 8th. August 6th i call for an update and they tell me ITS STILL NOT MANUFACTURED and that MAYBE i could get it by August 13th. Maybe!? ThAt was the last straw, we cancelled our order and asked for a refund in full since we paid in full, $1,781.10. That was August 6th that my husband went in and got a receipt for the refund. They told him it would take 5-7 business days to credit back to our account. Today is August 18th, the 8th business day since and that refund still isn’t in our bank account. Why? I called the store 6 times yesterday and left voicemails and not once has anyone called me back, or picked up the phone yesterday when i called periodically throughout the day. Their customer service is absolutely terrible. They owe us a lot of money and haven’t given it back to us yet. DO NOT GO HERE TO PURCHASE FURNITURE. My next step is corporate if that money doesn’t come in ASAP.

David was able to help me find exactly what I needed. I got a fair price and excellent customer service. The best part is that my furniture will be delivered before my guest come in town for this weekend.

Very Nice friendly sales associate. Fast smooth experience.

Do not buy anything from this store! They will take your money and never deliver your furniture!! I went in wanting to buy a living room set, I had been in previously and saw one I loved; a couch and two different accent chairs. Decided to try the layaway program and just pay on it for a couple months till I could get my old set moved out. I gave mine to a family member so I went to pay the rest off and schedule the delivery, everything checked out and it was scheduled. I get a call the next morning that one of the accent chairs were discontinued so I could pick another for same price or get a second of the other. I decided on two of the same because nothing else matched with the set, delivery still set for same day! Delivery day came and nothing, so I called and they said it was rescheduled but then never came that day either. I went to the store and it had been rescheduled another time but said it would definitely be there this time but it wasn’t. Went through this several times, all of which they could never give me a reason for it being rescheduled. I canceled plans and let work to try to be there when they said it would be. I was ready to just get my money back and be done with it. They said there would be a fee for canceling almost $300 for something I would never receive and had already lost money from leaving work to be there for delivery when they couldn’t even tell me what the problem was on why it wasn’t being delivered. I talked to the manager and he said it would be there but accent chairs would be delayed a couple weeks. I waited one more time and still never received it so I went to the store to cancel. I was through with it! Now they tell me BOTH accent chairs were discontinued and I would only get the couch but it was ready to be delivered if I wanted it. I purchased a SET and after months of running back and forth to this store to try and get it, BOTH chairs were now discontinued and all I would get is the couch? Finally the manager said he would cancel the order and I could get my refund well it’s been over a month now and I yet to receive my refund!! It’s hard to get anyone on the phone at the store and don’t even think about trying to talk to the lady in customer service there, she is never there or answers! I WANT MY MONEY BACK!!

BECAUSE OF THE DIFFERENT TYPES OF DISPLAYS OF FURNITURE BED ROOMS AND LIVING ROOMS.

Great service!

I dropped by Ashley Homestore to check out the deals they had. The staff was attentive and courteous and there was no pressure to buy. We found what we wanted and in a flash we were setting up delivery options to our door. Thanks for a speedy, quick, effortless purchasing process. I have been shopping at Ashley for the past 10 years and I have yet to have an issue with any of their furniture or have an issue during the purchasing process.

DO NOT BUY FROM HERE!! I ignored the horror stories and purchased couches for the 4th of July sale. It is now August and I’m told the couches that I paid cash for a month ago won’t be delivered until November 😡😡 Avoid these folks like the plague.

DO NOT BUY FROM HERE! I ignored the horror stories and bought couches for the 4th of July sale. Now I'm being told the couches that I paid cash for a month ago will not be available until November. Completely unacceptable. UPDATE: Ashley contacted us and expressed their concerns and promised to make things right. Today I was supposed to get part of my order and they "no call no showed." I understand that this pandemic has posed unprecedented problems in all industries but a no call no show is about the most unprofessional thing someone can do. I stand by my original statement. DO NOT BUY FROM HERE!! Now someone from Ashley needs to contact me and figure out how to process my refund

I would give this a 0 <a href="/redir?url=http%3A%2F%2Frating.In&amp;s=474132ce738794d25ca2d42c362b0fe6f857c8a4d5300a497e907ad94ffab2fa" target="_blank" rel="nofollow">rating.In</a> may I order two beds and they were supposed deliver it at the end of June and we got a message to reschedule our delivery for July and we got another message so we could reschedule our delivery after July.1 week later we got a message to confirm delivery and we confirmed it for the next day we waited all day for our furniture to come and it never came in but they could have at least called or send a message saying they weren&'t going to be able to deliver it.The next day we went to the store to get an explanation of why they didn&'t delivered it.They told us that the delivery was scheduled for the next day we waited all day long for the beds and they didn&'t come in we called the store 5 times and we waited about an hour and nobody answered and again they did not send. A message or called they were not going to deliver it.the next day we went to the store and they told us that we could reschedule and try again but we decided to cancel the order.We decided to go to another store and tell them if they had the furniture we were supposed to get and they told us that bed was not in stock at the moment and they weren&'t sure went they would have it in stock so it would have been better if they just told us the truth and we could have gotten another furniture that was on stock and not having to reschedule it.And the wort thing is that my siblings are sleeping in the living room in the <a href="/redir?url=http%3A%2F%2Fcouch.so&amp;s=755b5c73d28fd6a661d1120873a902e79bf2a3c31d57bd2b1929624f750f773c" target="_blank" rel="nofollow">couch.so</a> I wold not recommend to buy furniture here and having to trough the same thing we did.before buying a furniture at any store make sure to look to the reviews of that store and see how many stars it has.

Great customer service! Nice clean store with great quality furniture!

Lucio was great at attending me during my visit to the Pasadena store. He was attentive, yet gave me time and space to make my decisions on a couch I needed for my new home. I’m not a fan of showroom furniture stores, however, I took a chance on Ashley’s furniture since I had purchased from there, years before. And Lucio did not disappoint. I appreciate the great service.

I have been calling for Weeks and they pick up and hang up. I need to talk to someone that works there.

It was a very quick and easy purchase. Only down side was the wait for one of my pieces to be available! I am excited to receive my new piece!

Second time to purchase furniture at Ashley's aavd both times i have had a great experience. Their prices are reasonable , I recommend them to my family and friends No regrets!!!!!

(Translated by Google) Very attentive and good service (Original) Muy atentos y buen servicio

I wanted a table so I went to a furniture store and bought a table

So I wanted this piece here W755 so I went to Ashley furniture. The price on internet was one and the store had it at a higher price. I asked if they would honor the online price and I was told no, so of course I walked out. I went to another furniture store which I won't mention its name and asked them if they could order it for me even though they didn't carry that particular item and they did plus the honored the online price. Ashley furniture has bad customer service

I worked with an associate name Michelle and she was so patient and very knowledgeable about her job. I will return due to the amazing customer service I received.

PISS POOR! We visited the store and found all the furniture that we absolutely loved for our new home. We were told EVERYTHING was in stock and we can have it all delivered to our new house on June 20th, the day that we move in! The 19th I received a confirmation call of delivery then an hour later I received another call that ONLY the couch, love seat and recliner would be delivered. At first I was upset, but got over it quickly. I was told the rest of our furniture would be delivered the following week. I get a confirmation call on the 25th that says ONLY the bench and 2 out of 4 chairs would be delivered. The rest of my items plus 2 chairs and kitchen table was delayed. So again, I get upset but quickly over it. My husband took off work and noone showed up. I called to see what the problem was and they showed us to not have ANY deliveries until late July! I spent over $7500 in this store to fully furnish our home. It is one thing to tell us at the beginning that nothing would be arriving by the 19th, but to LIE to us about it! Of course though, if they had told us this at the beginning, we would have walked out and went to another furniture store. The only thing that is keeping me from cancelling EVERYTHING is the fact that it is a hard inquiry on my credit! The sales personal are only trying to get things sold. Everytime I call customer service, they act like they have NO CLUE where my frustration coming from because they don't show where I was told my order would arrive "today". I am SO SICK of Ashley Furniture! I regret ever walking into this place! My family is in an EMPTY house with only a couch set. Such a waste of money and time!!! I will NEVER again order nor refer someone to this scam of a store!

Great selection, very happy with our purchase.

From the moment I walked in, I felt like a VIP. The salesman greeted me with a MASK and smiling eyes. Allowed me to roam the showroom and assisted me when I was ready, offered me water! Made my visit smooth and stress free.

I don’t usually write reviews, but my experience with Ashley Home Store was just too perfect to pass it up. My salesman, Thomas, was nothing short of outstanding. I was never once pressured. I didn’t feel like a number. He went to bat to work out my purchase the way I needed it and made the signing process a two minute experience. I felt first class on all fronts. Thank you Ashley and thank you Thomas. I’ll be back. PS. The piece I bought was also exceptional for an exceptional price.

Just left here and found the perfect set for me and my son. Associate Manny was so helpful! We appreciated all of his help with the questions I had regarding couch material lol. Thank you again Ashley furniture and Manny!

Today I purchased my first bedroom set and living room. Manuel Platero was prompt to assist us as soon as we walked inside the store. Manuel answered all our questions and made this process so much easier for me and my spouse as this was our first time purchasing furniture. Took time to explain every single detail in our contract, gave us additional tips, and provided excellent service. Both my spouse and I left the store super happy with our new purchase and felt blessed to be assisted by Manuel.

This is the most inconsistent and lying store that I have ever dealt with! Ever! Don’t order $8000 of furniture for your home and expect a truthful delivery date. Every customer service rep I have spoke with has a different story. And I have talked to several because they call me EVERYDAY that my order is supposed to show up to tell me it’s being delayed. I was TOLD from the beginning that ALL of my furniture would be delivered on the 20th of June and it was in stock! Now I’m being told that my 6 piece kitchen set will arrive in 3 different delivery dates, that have changed 6 times already and my sons 7 piece bedroom set will come in 7 different delivery dates spread out through July. Lets not even mention the 1 table that I got that god knows when that will come. I hate this store. It’s a shame they have such nice things but bad reputations!

WARNING!!!! DO NOT BUY ANYTHING FROM THIS STORE!!!! I have received nothing but poor customer service and lies! Went to the store in May Michelle helped us out stated she can give us free delivery. Upon paying and checking out the lady stated that we were going to pick up the furniture and I immediately told her no we are supposed to get it delivered. She then called Michelle over to let her know that she has it on the order as customer pick up when it should state delivery. Michelle went on to say she would fix it right away and would call me within the next hour with a delivery day. 3 hours later I called the store because I had yet to receive a call back from Michelle regarding delivery day. Spoke with Michelle and was told she had yet to change it and check for delivery day and would call back. She called back 30 mins later and said delivery was set for 6/9. They day before 6/9 I called the store regarding delivery since I had not receive a call about delivery time. spoke with manager Fabian who then stated the order was set for customer pick up and not for delivery. And was not sure why Michelle never fixed it and stated to me it was going to be delivered on 6/9 but would talk with her about it. He then proceeded to tel me that he was able to get the delivery for 8 days later and would Send me a receipt via email. The next day upon reading the email and looking over the receipt I noticed it stated the delivery date for a month later than what I was told over the phone. Called the store....again and spoke with the same manager Fabian which proceeded to tell me he doesn’t remember talking with me and did not know who I was. Once I have him the order number and he started to look at “his” notes he remembered and stated in a sarcastic tone”oh I apologize ma’am I see In my notes for delivery In 8 days but my eyes must going out on me for old age because I see here that it is for next month. He then started to tell me excuses after excuses to which I finally told him I want to cancel my order and get my money back. I was then told it would take up to 21 days for a refund of cash, yes I paid in cash. Which that makes no sense, but again was given excuses as to why it would take so long and was given headquarters number to call. I immediately called headquarters and complained. Was told by the Rep. that they saw in their system the order was cancelled but the manager did not issue a refund ticket and Blount no notes as to why. Rep. Was then able to get her manager involved and I was told it was processed and approved and I would get the refund check in the mail within 7-14 days. Here we are. Going on 3 weeks and still no refund check in the mail and when I call the store I get nothing but lies and brushed off with excuses and excuses. No being told that a different manager canceled the refund and it was going be reprocessed and expedited. I am ready to call the BBB and local news station regarding this BS nonsense that could easily been avoided. There is no reason for a cash refund check to take so long. I have been telling friends and family to never shop at Ashley Furniture.

My salesperson Michelle was great! She took the time to make sure I got what I needed and even got me 30% off.

I had a great experience, with you associate Michelle. She is a great, friendly person, and help me get.The Merchandise, that l was looking for.l don't know if you reward, you're great employees .But you need to recognize, Michelle. Once again thanks for the great product and service, l received. I will recommend Ashley's Home Store, to all my and friends.

(Translated by Google) Excellent ... (Original) Exelente ...

I was very impressed with the quality of the furniture and very happy with the service I received. I will never go to another competitor. Thank you Ashley Home store

We bought a dinning table its arrived damaged the second time it arrived built wrong. The guys that built the table onew the table did not latch but did not tell my wife of the issue. They left, knowingly knowing it was not safely latched and thought i guess we would not notice. Completly unacceptable and wrong. The leaf extension was built wrong it could not be latched. Now were waiting on the 3rd table 2 weeks till its delivered after 2 hour phone call. We went to the store after the sales man stopped answering our phone calls or texts regarding the issue to be addressed. We went to the store and salesman provided a paper for a number to call. I told Him i came all the way here all you can do is provide a number? We called the number wait at least 45 min before someone answers the phone. They make you send an email also Its very frusturating. their very helpful in selling you furniture but lack customer service its a headache. Will never buy ashley furniture ever again. Should of just went to gallery furniture no issues and excellent customer service.Please save yourself the headaches.Worst part isNot a single phone call from the store to help us in our issue, and make it right.we paid alot of our hard worked money for this.

Excellent attention

Mimi was my salesperson she was truly amazing she went above and beyond to help me find the perfect bed. Thank you again I will be returning in the future.

Great selection! Excellent customer service! Ask for Cesar.

Over priced furniture that you can get at Bel Furniture for half the cost...

I have to say my experience with Ashley Home Store was quite exhausting. I purchased a sofa in May which was to be delivered the week of Mother's day. It was a gift to myself. Upon delivery, the delivery guys could not bring the sofa through the door. They eventually ended up taking the sofa back to the store. I was devastated! My family had nowhere to sit when visiting me for Mother's day. Ashley Furniture did not contact me to discuss perhaps a replacement or next steps for a redelivery. I ended up contacting them first. I went online to make another selection, but could not find anything else to my liking it budget. I asked for a refund and was told my account would be credited. The credit never arrived! I went back to the store to select another item and that is when I found out that the sofa I originally ordered was not disassembled correctly in order to get the sofa through the door! Needless to say I was very upset. The Manager Manuel assisted me in reordering my sofa. He was very professional and handled my issue promptly. Although he assisted me, it still left me with a not so good impression of Ashley Furniture. I don't think I will be returning to purchase additional items there.

Great customer service, accessible prices, good variety

Thanks Mimi for your assistance

Michelle was very helpful and straight forward about the items I wanted to purchase.

I’d give a 0 rating if i could. Rude, incompetent manager. I purchased a sectional and bedroom furniture in July and they did it as a lease instead of a sale. So now I’m paying $5000 for $2000 worth of furniture (which it isn’t even worth that) 🙃. Not to mention, my signature was forged on the agreement and they refuse to acknowledge that even though it doesn’t match my other signatures on file.

I&'d give a 0 rating if i could. Rude, incompetent manager. I purchased a sectional and bedroom furniture in July and they did it as a lease instead of a sale. So now I&'m paying $5000 for $2000 worth of furniture (which it isn&'t even worth that) . Not to mention, my signature was forged on the agreement and they refuse to acknowledge that even though it doesn&'t match my other signatures on file. The manager told me to basically call corporate. They&'re not answering so a lawyer is my next step!

I went to ashely home furniture located fairmont in pasadena tx to look for a full size bedroom set for my daughter a employer name JR Phillips was the one that help us he was nice to us he show us what they have in full size also he show us the mattresses my daughter showed him a piture she saw online and he said that they didnt have in stiore but he can check so he check and we bought it also we bought the mattresses he was really nice and he gave ys discount thank you ashley home furniture .

The warranty with this company is a joke don’t ever expect them to help you get the cheap furniture they sell fixed. I wouldn’t take free furniture from this company. It’s cheap garbage. Do yourself a favor and save yourself a headache and shop anywhere else.

Manny Platero was a great salesman.... Very informative & professional.

Came in to “browse” as we had already been to many furniture stores in search of a new living room set. We kept seeing the same thing everywhere we went. We were looking for something that stood out. We found something here both my husband and I loved. Rachel was helpful, patient, and even got us a deal. We left Ashley with exactly what we wanted! Thanks!

Great customer service. Salesman was very patient and very helpful.

Absolute worst customer service. If you need to call the store be prepared to wait at least an hour just to have them answer and then hang up on you. Then call customer service to have someone with a snarky attitude tell you “ I can’t answer the phone at the store for them” and be able to give you 0 basic information. And just recommend that you call the store again. It really doesn’t get worse then this. I spent $1200 here and could spend $5 at McDonald’s and be treated better. Management in both the stores and corporate offices really need to sit down and reevaluate how they are running things. Will never shop Ashley’s again!

The worst costumer service EVER!

Need to list temporary hours. Don't tell me someone will call me today if they arent going to!

We found the exact couch and love seat we found online and they even price matched it! Awesome experience!

Very good customer service and Love everything in there

I really like this location! I went today for a dresser but got more than that. I needed a rug for my office. I told Manny about my theme in my office and he knew exactly what rug I should get. He took me to it within the store and it was better than I expected. I'll have it in my office soon.

The manager is really great and nice to his customers. He also gave me advice on a product that wasn't as great quality as another product. Would deff recommend to people

Excelente servicio, personal muy amable.

It was awesome

I had a wonderful experience at this store! Great customer service.

I must say I had the best experience and time today after visiting this store today. Thomas Asomani was the best. No pressure extremely helpful and very knowledgeable. Thank you Thomas Asomani it was a pleasure doing business with you.

Friendly store, great service, Manuel was helpful and nice👍🏼

40 minute hold time for a furniture store, not sure if the place is open.

Awesome service gary! (Jr)

Baybrook store wouldn’t call me back. The store in Pasadena would. Manny went far and beyond I expected. He was so helpful and polite. Ask for manny is you go to this store. I recommend him.

They were very helpful great experience

I had a great experience. I bought a lot of furniture there. I don’t think I will ever regret it

My wife and I went into the store with a specific need. We were greeted by Lonzell almost immediately, who spent the next hour answering our questions, helping us hone our search to a much more narrow selection. He gave us the "expensive" options only when we asked about them. He explained the benefits and drawbacks of each option thoroughly, and took the time to answer each question we had as they came up. When all was said and done, he had taken the time to find the best deal for us on our selection. Nothing about this experience felt like we were being pushed into a purchase. In fact, we were invited to take our time to consider the impact on our budget for each option. Then when we agreed to move forward with the purchase, he took the time to walk us through the details of the financial agreement. By far, this was the best experience we have ever had in furniture acquisition. I highly recommend this Ashley location, and Lonzell in particular!

Spent the afternoon at Ashley Furniture. My salesperson was awesome. He had amazing patience. Lonzell Owens answered every question as I selected my furniture. I'm so happy with my selections. Can't wait to see them in my home. I planned just to look, but he made ownership possible now.

I have been calling the pasadena store for an hour. No one answers. My nightstands have been delayed twice. No one wants to help. Now as of today 3/27/2020 my night stands have been rescheduled 4 times since they have never came in to the warehouse. If I didn&'t receive my dresser already I would cancel my order but they match my dresser so I guess I&'ll wait another month for them. I have even offered to pick some up at any of the stores but they will not let. Still no word from my salesperson or anyone else as of today (3.30.20)my nightstands are delayed til April 8th. They might be slivered then but I&'m sure they won&'t. They have been delayed 5 times now.

I have been buying my home furnishings from Ashley’s for the past 10 years and I will continue to do so. Good selection, good deals, and great service!

Beautiful showroom. I was greeted immediately and was shown what I was looking for. Several options to choose from.

I absolutely love this location. I went in today to purchase a desk for my home office and the manager Mr. Otto gave me 45 percent off because I'm an educator and Mr. Lonzell gave excellent customer service. if you are looking h fir any type of furniture, please visit this location!!

Veronica was friendly and helpful. She helped us find what we needed at a great price!

The service was good but the pricing is where they try to confuse u. But I'm sure it's like that everywhere.

I recommend Rachel Johnson for all your furniture needs. She goes above and beyond to get you what you want and need. I was looking for a certain livingroom set that is no longer available and she was able to get it for me. I was saving up for the livingroom set of my dreams. When I saw it was no longer available I was disappointed I kept calling the store in Webster and got no answer for 2 days even the people from the head office tried to call the Webster store a few times and they wouldn't even answer for them so they sent me to the Pasadena store I got Rachel she was totally awesome and got me what I need she searched and found it at there Louisiana store and now it is being delivered this Wednesday I am so very happy and it is all because of Rachel Johnson hepl. Thank you Rachel for all your help you are a very sweet and helpful person and I am a very happy woman. So dont go to webster they dont care go no rush to Pasadena store and ask for Rachel Johson she is the best and that k you again Rachel you should be employees of the year because you do care about your customers needs even if you haven't even met them face to face I could not get to the store because o had surgery on my foot then I broke it 2 weeks later so I could not drive but I knew what I wanted. I am so extremely happy all because of Rachel Johnson.

Ms. RACHELJOHNSON an awsome sales lady.She directed me to the exact Livingroom set I was looking for. Very professional and well informed on the funiture products Ashley Funiture had to offer. She took the time to go above and beyond Awsome Job Ms. Rachel Johnson

Love they furniture😍

We came to this store just for a sofa but left with a new sofa and a king sized mattress set. Kristina was an awesome help!!! She is very patient and friendly. Not only was she was able to help us find a great mattress, she also looked for deals, promotions, and helped us obtain store credit. We even got free delivery!! The people here are super friendly. First time purchasing here and I’ll definitely be coming back and inviting friends.

The ABSOLUTE WORST!!!!! I would NEVER recommend anyone to go here. My husband and I paid cash for our furniture and were promissed it would be delivered within 5 days it took 21 days for it to actually be delivered!!!!!!!! I called multiple customer service lines asking for help and they would only transfer me from one automated system to another. I called back numerous times asking to be transferred directly to the store only to have the call unanswered. If you need a bedroom set for you or your child DO NOT USE ASHLEY FURNITURE!!!!! 3 weeks when you were promised 5 Days!!! That’s beyond BAD BUSINESS!!!!!!

Rachel Johnson is the most patient, professional, excellent at her job with kindness and is amazing with any problems. She is the best person to get ideas from and help. I recommend this store and Rachel Johnson at the store in Pasadena, Texas. My furniture arrived and looks amazing. Thank you Rachel and thank you Ashleys!

We came to LOOK at bedroom sets. Fabian was very kind and patient with my mother and I the entire time to make a decision. Thank you Fabian for all your help! We love our new bedroom set!

Amazing experience, Veronica was great, very friendly, actually moved furniture around so we had a better idea how it would fit in our home, she made our visit absolutely perfect, hands down the best sales rep! We'll definitely be back, thank you again Veronica!

Was looking for a pullout sofa that wasn't too elegant but not too manly. Kristina asked if I needed help. Told her what i was looking for and she went to work looking for it online. Within 10min I was on my way home with what i asked for. Awesome service!!!

Amazing worked with us made sure we had everything we needed. Finally a sales person who was not pushy just wanted to help. Will go back soon I think we will buy a table next. Ok it's been a while since I have been online it was time to buy a new chair of corse we went back to Ashley. The other chair we bought worked out so well.Let me tell you my experience was wonderful. Ever one on the staff went way out of the way to help me. To tell the truth I did not make it easy. The chair is for my wife so we tried order on line. Ended up buying one on line but had to cancel that one because the size did not match up. That when Dillon Duke and Haley Frazier really stepped up there game. See my wife cant really walk so going in the store is very hard on her. So there was no choice I new we need to go to the store that's when Dillon and Haley came thru. Made sure she had a place to sit. Made her feel at home. We ended up spending about 400 more on different chair. My wife got to sit in and we know we got the right chair. This is how you make costomer. For life thank you again David porter

Salesperson Lue sweet knew exactly what he was talking about.

We bought a beautiful leather reclining loveseat tonight, and we couldn’t be happier with the incredible customer service Thomas, the manager, provided us. He was attentive to our requests, polite and efficient! We’ll definitely be visiting Ashley Homestore again for our future purchases! Thanks again, Thomas!

Christina was very nice and pleasant and helpful great purchase

***Update*** my second delivery is now an hour late and will likely not be here for another 2 hours. ‍ ***Update*** delivery is now 3 hours late and the store is closed.

It started off so well, but then when it came time to receive my delivery half of my order doesn’t arrive. I called customer service (Christina) only to be told that she couldn’t do anything to help me. I then phone the store and find out I now need to take off another day of work so I can (hopefully) receive the next portion of my order. That’s right, I said portion as I will still need to wait another 4 weeks to receive the last of my purchase. Needless to say I’m not confident that I will receive my purchase. That said, I am confident that I will never buy from Ashley Furniture again.

(Translated by Google) I went out with what I wanted (Original) Sali con lo que quise😊

It started off so well, but then when it came time to receive my delivery half of my order doesn't arrive. I called customer service (Christina) only to be told that she couldn't do anything to help me. I then phone the store and find out I now need to take off another day of work so I can (hopefully) receive the next portion of my order. That's right, I said portion as I will still need to wait another 4 weeks to receive the last of my purchase. Needless to say I'm not confident that I will receive my purchase. That said, I am confident that I will never buy from Ashley Furniture again.

The young lady who helped us was fantastic. All the other salesman just sat there and didn't even bother to greet us or anyone who walked in the door. I watched to see that not happening.

Horrible, Sneaky, lowdown customer service!!! Beware of the Sales persons on the floor especially Natalie!! She Lied about our purchase being on sale, and completed my sale purchase with lies!! After going through my receipt later I discovered a mistake with the sales price. When I returned to the store and explaining the situation to the manager He advised that Natalie was new and did not know what she was doing! How convenient!!!! And that the dresser was NOT on sale and also DID NOT come with the mirror when if fact I was told by Natalie that it did come with a mirror,So now I’m having to pay more money on their Sales associates false sale promises!! Beware on shopping at this Ashley Location! If I could give them a 0 star rating I absolutely would have but I guess a 1 star would have to do!!!!

Michelle Green was awesome. Took time to help us find the perfect furniture for our home.

The associate was very helpful and helped find what I wanted. Thank you L. Vasquez

J.R. was a great help with assisting me in picking out my furniture. I told him the size of my living room, he showed me what would fit, offered suggestions on how to place it in the drawing of the floorplan. Helped me figure out what would fit my budget, I bought the sofa and will be back to buy the lounger. Thank you for helping me without pressuring me to buy, it was quick and I got a really great deal and a nice sofa.

I was welcomed from the time I walked through the door. Nataliah was very patient and kind. This was one of the best furniture shopping experiences I ever had. Plan on making several purchases.

I really enjoyed my experience at this location they have nice quality furniture the service was great so I recommend this place to everyone that need good quality furniture and they will work for you to satisfy your need this is my second time at this store make sure you ask for michelle