- < Home
- Back to Location Finder
- All Stores
- TX
- Pearland
Ashley Store | Pearland, TX 77584
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Pearland, TX represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Pearland, Texas at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us at Shadow Creek Ranch, between Hobby Lobby and Academy Sports + Outdoors. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
5
4
3
2
1
(1676)
(149)
(46)
(48)
(368)
As soon as I walked in the store, I was greeted by Mr Thomas and asked what I needed helped with. He followed by explaining the different types of mattresses and allowed us to try all of them with no rush. The vast information provided was greatly appreciated to help us make the right mattress purchase. Thank you.
Nate was a delight to work with, and I found what I was looking for thanks to him! I would highly recommend him if you’re looking for furniture. He’s quite fun to work with!
Haven’t been in an Ashley Store in years!!! When I went in today, I remembered why. Everyone who was an employee was sitting. They looked right at me and then looked away. IS THIS FOR REAL? Some actually looked at me and turned around and walked away. There were several women employees on their laptops sitting on the furniture that was for sale. They did not bother to acknowledge me —- This is the height of unprofessional and disrespectful conduct. There’s a reason this store was empty of customers. Clearly, these lazy people are getting paid to do nothing. Rooms To Go had a much better atmosphere and higher level of professionalism.
Patrick was great! We don’t like too aggressive of salespeople and he was great on that part. He also was very helpful with delivery!
Pearland location of Business Center Drive Working with Lou to locate the perfect love seat recliner was great... Lou gave me the space to review all of the recliners available and once I made a decision, he and Otto work with me to meet my budget. Both gentlemen were cordial and understanding to my needs. They are two great sales personnel... thank you very much.
Wonderful experience and customer service from our sales person. I would recommend this location to everyone.
I am unfortunately dissatisfied and disappointed with the Ashley Furniture brand. It has been nothing short of a hassle. The excitement of receiving furniture from less than 6 months ago has quickly faded. We purchased a mattress (amazing!) and a platform bed frame (troublemaker) and I am glad we included the extended warranty. However, it is unfortunate how many times we have had to use it and the less than efficient communication responses we have received. I had medical issues and needed a comfortable bed, but after one week the platform on the bed had broken causing my husband and I to roll to the center of the bed and practically laying on the floor. When I reached out to Ashley Furniture warranty, they asked me “How did this happen?” I do not understand the relevance of this question since it was not going to get anything fixed. The parts were ordered, nonetheless, and it took about 6 weeks to receive the replacement parts and another month for someone to come repair. Once it was fixed, a week later it has broken again. It took two months for the parts to be delivered and since I didn’t respond within FOUR MINUTES, my appointment (which happened to luckily be three days away) was cancelled and reschedule and I have to wait another month. I am beyond infuriated with their products and process as a whole. I understand it is not the “call centers” fault. However it is just extremely frustrating to have these extended lead times. I really hope whatever is causing these extensive delays is resolved because I am in literal tears from being more uncomfortable now than I was previously. I really do appreciate the customer service but the quality of this furniture is dirt. This has given me a bad experience and I will not be purchasing anything else from Ashley Furniture. Your experience may not be the same as mine. However, if you decide to move forward with a purchase, please proceed with caution and do not let the over zealous salesperson hinder you from leaving. It’s ok to say “No”.
Friendly and helpful
We had a wonderful experience buying our new dining table.
Nate was patient and helpful. All around, great experience!
Excellent customer service
They are no help when it came to the warranty claims definitely won’t be recommending them to anyone or will I even go back! Lost $800 worth of warranty claims
I bought a sofa and loveseat on 05/05/2024, it was scheduled to be delivered on 05/15/2024. They end up changing the date for delivery which was not an issue but the sofa was damaged from the bottom part, they sent a technician to fixed the part but he said that if the sofa was fixed it may not last long as it was supposed to be, i didn't wanted the sofa to be fixed, i wanted it to be replaced but the store refused to replaced it.
EXCELLENT staff. Very efficient and kind. I was greeted by Ms. Monica. After telling her what I wanted, she showed me several pieces and explained the details of each. Her professionalism and kindness help me to make a decision that day.
Nate was excellent
Jeannette New patiently walked us through many options and gave us excellent advice and prices. Highly recommend her!
The experience was very nice. Nice environment. Ms. Monica was a good and nice sales lady. There were many varieties of furniture to chose from. My only concern is too many extension cards running across the floors. They are covered by the strips but some can still pose a tripping hazard.
Good experience. Nate was knowledgeable, courteous, and worked hard for our business. We chose to pay a bit more for an Ashley product, based on Nate customer service, than we could've paid at a rival, for a similar product.
Nate was a huge help in picking the best furniture at a good price to fit in my space. Great service!
Brandon aka “Breezy” was such a great help in the mattress section and I enjoyed my experience with him. Please seek him out if you stop by this location.
Went with mom to get a new couch. Pleasant experience. She left with sectional
I had a great experience shopping at Ashley today! Lou was very welcoming and helpful. He answered every question I had with no hesitation and broke down all the different costs/options to me. I’ll definitely be back! Thank you again, Lou
Patric hooked us up with some new furniture for our new house. Very helpful 👍🏼
Our sales person Lucio Vasquez was awesome!
Extremely pleasant experience. Sini was very knowledgeable and kind and patient with us. She is definitely an asset to the company. We are so very pleased!
Staffs were friendly and professional.
Jeanette was amazing!!
We visited the Pearland location and had a great experience with Nate. He was very personable and listened to our vision so that he could match the furniture to our liking. He is exceptional when it comes to designing. Can't wait for furniture to arrive.
Patric was a great resource when choosing a sectional. Highly recommend him when visiting this store. He went above and beyond to make the deal happen within our budget. Thanks!
Sini, thank you so much for your help in picking out our new furniture for our home. Your expertise and knowledge made the experience so much smoother.
Nate helped us find the perfect sectional. He was very professional and allowed us to shop without pressure but stayed close enough to where he was able to answer all of our questions. He made our shopping experience so much better.
Great customer service! My sales person was very knowledgeable and friendly. I would go back for my next purchase.
My salesperson ( Ms. Monica Lansiquot) was awesome, she was very professional and knowledgeable, she addressed each of my concerns in detail and with options....she was great..I really appreciate conducting my business with her...
Nate Brown was very helpful with my experience today. I like how he was very friendly and patient. Definitely coming back to get more furniture with him.
Thomas Asomani was amazing and very helpful. I will be returning next time I need to purchase furniture. Thank you!
Mónica was an amazing sales person. But once a manager got involved in the sale, things went downhill. We were promised to have delivery in four days. When I doubted that, the manager assured she could make it happen. The next day Ashley corporate was calling and texting to schedule our delivery two weeks out because our item was out of stock which the manager knew before we paid but did not tell us. Once we canceled our order and went to another store to get it, we found out Ashley had also switched what we ordered. What we had picked out in store and what was on the Ashley order form was not the same! We went to another store and got the same item that day without all the hassle.
I have purchased several items from Ashley without issues in the past. My last order had damaged parts. Customer service was great when I was purchasing items but when it came to assisting issues after purchase, the sales reps are no longer helpful. I called their 800 customer service. They are polite but not much help. They scheduled replacement repair to come and they cancelled an hour before BOTH times after I've already made myself available and took off work. 2 Times! Issue has yet to be resolved and it has been over 2 months now waiting for the parts and the installer. Never again.
Brandon was very welcoming and professional during my time here at the Pearland location. He was very polite and was knowledgeable with the furniture of choice. We are very pleased with our salesman.
Sini Diouf is a wonderful salesperson. She is knowledge, professional and pleasant.
Brandon did an excellent job explaining everything from start to finish! He knows what he is talking about come see him for all of your furniture needs & if you need a mattress too they have great deals for that as well! I appreciate Brandon & will definitely be back to buy more soon. Thank you for all your help!
Highly recommend Brandon!! Great service and expertise. Thank you Brandon!!
If you come here I would highly recommend asking for Brandon. He helped us get numerous pieces for our new house at a great price!
Brandon was an excellent rep. Wonderful experience. I highly recommend him.
BRANDON was amazing! Highly recommend you come see him for all your furniture needs. Great guy!
Loved working with Gayle!
Brandon was awesome!! He went all out to make sure we got just what we wanted. Everyone we spoke with was very helpful.
We love Ashley furniture. Great quality furniture and we always get amazing service from our sales guy Nate. He is very professional and knowledgeable of products In the showroom. he hits us up when there is a sale. He is the best.
I received excellent care from Brandon and have found the best salesperson ever. I will be a happy returning customer for my next purchases. The showroom is massive! The quality of Ashley sofas is unbeaten and I wouldn’t buy them anywhere else.
Walked into the furniture store and purchased a bunk bed,Jeanette was helpful, offered more options and payment was smooth.
Had a great experience at the Ashley store in pearland! We worked with Shaun and he was so help in bring our furniture vision to life!
Brandon is a great salesman, he is patient and willing to work with you. I am extremely happy with my purchase!
I'm not one to leave negative reviews. That said, after a month plus of the run around from their customer service team, this business is truly deserving of a poor rating. Dishonest business practices, misleading sales staff driven by commission, horrible customer services, disjointed communication between store/customer service/corporate office/warehouse. Very bad experience, would not recommend.
We went in and found the perfect mattress with excellent payment options. Brandon was the best salesperson-very knowledgeable, no pressure, extremely helpful. If you come by-ask for him!
This review is for the service I received from this location, and NOT the actual furniture, since I have not received those yet. I wanted to mention Gonzalo for how amazing he was during my furniture shopping at this store. He was very friendly, patient, and polite, and even helped me get a great deal and find an item that my son described to him. His customer service skills are something you don’t see much nowadays. I am definitely going back to this store for more stuff and will look for him because of how he made the whole process so smooth and explained the charges that I will see on my card. Even if I asked him again about those same charges the next day, he still responded in a timely and polite manner. I would highly recommend his service to anyone looking for furniture at this store.
black sealing
I had a great experience at the Pearland location with Nathaniel Brown (Nate) and Rebecca. They were very professional and friendly. I definitely recommend buying from them, they’ll for sure give you the best deal possible.
Ashley had exactly what I was looking for. Also, Ms. Monica Lansiquot, the associate who helped me, guided me carefully through the entire process. Ashley quality and style, plus Ms. Monica are a winning combo!
As soon as we walked in Lou was so very helpful. He was very knowledgeable on all the pieces. We never felt pressured to pick something fast. He helped us save money. We most definitely will be back!
Went to Ashley furniture today.sales person Mr Patric hep me to purchase a sofa set for my living room and give me a good price. I’m happy with deal with this guys.
Sean was great. Great experience, easy quick process.
Had a great experience with Brandon. Awesome sales guy. See him for all your furniture and mattress needs. He'll take good care of you.
The salesman was fantastic Shaun D you rock. Keep up the amazing work. Thanks again for everything.
The store wheelchair needs foot rests. Told an employee and she said "oh, they fell off" (For me, Good customer service looks more like an apology and offer to get help or see if anyone could find out ab the footrests) Note to store: Please train your employees to be more sensitive to the disabled. My mom's back was hurting and she needed the chair. Also you have carpeting and floor trimmings that are a hazard to the disabled. My mom almost fell. The wheelchair with no footrests could barely make it through the store. I actually saw a few pieces that I liked but reading about the delivery issues and lack of quality service after the sale, I doubt I will buy from here. You may want to invest in a rechargeable scooter for the disabled. We went to the flooring store after visiting your store and my mom rode around comfortably bc they are considerate of the disabled... Please be thoughtful of the disabled. Also as a very honest and consistent reviewer, I can easily spot businesses that have "padded" their Google reviews with plants. We need authentic customer experiences to provide an honest review of any business.
Sue and her manager was very helpful and took the time to help us I them for being so nice patient kind and friendly I will recommend them to the family and friends
Brandon offered great service to me during my purchase. He took time each time I came in to inquire about the Texline sectional that I was eyeing for 2-months. Once I decided to purchase, I brought my husband so Brandon could explain options package options to us both which he did. Each visit he was patient and informative. I will use his services in future furniture purchases & referrals to family/friends needing furniture ….great experience
The experience was wonderful. Nate was able to help us out getting the perfect couch and tv stand for our home. 10/10 experience
My salesman Nate at the Pearland location was so patient and kind. Great customer service.
Shopping at the Pearland location was very pleasant and productive. Sales associate was super helpful. BUT the delivery person Jesus and his helper WENT ABOVE AND BEYOND with great service. I would HIGHLY recommend Ashley Store.
I’d like to send a shout out to Miss Gail! I went in today with the intentions of browsing their inventory sizing up their sofas or loveseats. However, Miss Gail, being as knowledgeable as she is of their inventory she saved me much needed time and also found the perfect loveseat for me that I decided to buy it today. Thanks Miss Gail, I will be back soon!
Rebecca was absolutely amazing and went above and beyond to help complete my order.
I had great experiences with Ashley Furniture at Pearland Tx store:264! They offer excellent customer service every time. We want to Thank Rebecca for her exceptional customer service. I highly recommend Ashley Furniture at Pearland for your home needs .
Nate and Patrick guided us as we bought furniture for our home. Highly recommend them! Very impressed by their professionalism
The attention was excellent. Brandon was very helpful and kind. He pleased me with what I was looking for.
Ms. Monica absolutely the sweetest. She was very accommodating with my request. I appreciate her taking the additional time to work with me on my purchase today!
Sales people were friendly and prompt.
Monica was knowledgeable in helping with our furniture selection(s). She seemed genuinely interested in getting us the best deal so that we would be happy with our purchase. She thoroughly explained the process of what to expect from start to finish with warranties and delivery. We have been pleased with the quality of everything we have ever purchased from Ashley Furniture.
Got amazing deal on kitchen and matching bedroom set!!! Rebecca was fantastic and helped us with everything we needed!!! Going back for living room and guest bedroom set next!!!
In store experience was good. They weren't too pushy and were helpful during the sale. Delivery was a total nightmare. They gave me the wrong dates in the store, notified me twenty minutes before the scheduled delivery that the couch was broken and that they needed to reschedule, then they booked the wrong date when rescheduling. Good luck talking to an actual person. It's been three weeks since my purchase and I'm still not sure if my furniture will be delivered next week after several reschedules. And they don't offer the option to take the older furniture. Not worth the effort.
Nate met us as we walked into the store! He was very professional as well as personable! Nate helped us find the perfect sofa that would pair nicely with our existing furniture! Lovely experience overall. Thank you!
Great experience
I had a great experience at the Pearland location with Lou my salesperson. Very knowledgeable, and was very helpful in finding what I needed. I highly recommend Lou and this location
I purchased a rug from Ashley. Brandon helped me with my purchase. He did an excellent job with his service and knowledge of the product. Make sure to ask for Brandon whenever you visit this Ashley location.
Just purchased 2 sofas and a loveseat. 😊 Gail Davis was very helpful and not pushy at all! Awesome experience! Definitely recommend!!! 10/10!!!
Mr. Patric was so helpful and patient with me. The prices were great! He took care of my purchase even after closing time. I will definitely advise everyone to go to Ashley. I intend to go again!
This specific location Stay away from this Location. I have personally financed 4 mattresses (they sent the wrong mattresses ) and basses(which never delivered) total over all bad service and it continue till now for past 2 months and to never receive the bases I financed it before thanksgiving and today it’s January 1st 2024. They added wrong stuff for extra money added to my financing and credit thru their third party lender ACMA. They sent the wrong mattresses and never delivered the bases but I’m still being charged for it by Acma. Since they have third party financing in the lender Acma and when it is ordered Acma immediately directly paid Ashley furniture in full amount and with fluffed the invoice amount of unwanted items by Ashley furniture. Acma as Ashley furniture lender expects and larger invoice to be paid and don’t care and says it’s Ashley furnitures fault and they need to adjust it. The management have told me they will adjust it which hasn’t been done but have not seen anything so far at all in documents only verbal communications. I also reported on google as fraud and scam as suggested by the BBB and Federal trade commission since it involves my credit and they have been reported. As this continue my review may change Depands on the solution by Ashley furniture.
I had an exceptional experience at Ashley Home Store, all thanks to Brandon! He went above and beyond to assist us in finding the perfect couch. His knowledge, patience, and friendly demeanor made our shopping experience truly enjoyable. We're thrilled with our purchase, and Brandon's outstanding customer service deserves recognition. Highly recommend this store, especially with Brandon's expertise!
Found the same table by Ashley for $100 less.
I got what I needed and got out quickly! They went the extra mile to take care of every small detail. It is truly appreciated. Thanks guys ! I will definitely be back.
Way over due review! Nate Brown is an incredible Platinum Design Executive! Nate was incredibly patient, and detailed throughout the entire process, and understood what I was looking for when purchasing multiple items together!
Lucio was amazing and very helpful got me in and out with no problems!
The store is always neat, stylish, and inviting. The sales associates are professional and respectful. Nate is focused and stays with his customers to the end of the sale. He does not deviate or bounce from one customer to the next. Everyone there makes you feel like family.
Very happy with purchase Gayle is great went above and beyond to help also Nora in financing was helpful staff was friendly store was well stocked if your wondering if you should stop by i recommend it im soo thankful for sales lady Gayle she is very knowledgeable about store merchandise she makes you feel welcome and will help you through process of choosing whats best for you t
Had a great experience at the store. We found the couches we were looking for. The couch material and color was great they are exactly what we wanted. The staff and specifically our sales rep were very friendly and didn’t come on strong with the sales pitch. The delivery price was reasonable with the new everything costs more in 2023. The delivery team were very efficient and got everything set up quickly. My new couches look and feel great.
Nate is the best furniture consultant I've ever worked with. Highly recommend Ashley Furniture and Nate at the Pearland location.
Excellent Service!
They were very helpful and patient as we were choosing our furniture.
1st Baby shower / 1st home RUINED I, so badly, wanted to write a good review due to the in-store experience being great. HOWEVER once the furniture came in, I told the delivery drivers that the furniture was too big and I did not want it because it was too large for the living room. The delivery driver proceeded to tell me that I can return it or exchange it at a later time. Assuming he had other deliveries and not wanting to be a bother I regrettably signed for the furniture. The customer service has been absolutely terrible in returning my phone calls. Ultimately, I was then told that despite the delivery drivers blatantly lying to me, the owner of this location has a zero return or exchange policy and they can do nothing for me. My wife and I bought our first home two weeks ago and we were planning to have our first baby shower here as well. Now all of our good fortune will be forever tainted by this terrible experience. From here on, I will make every attempt to make sure Ashley furniture does not receive business from anyone that is hoping to make their house a home. An appropriate accommodation for the inconveniences we have faced is more than overdue. I hope the owner or store will take action to rectify this matter and restore my faith in their ability to provide satisfactory service. Order number #264B419784
Customer service was ridiculous all the way around, and it’s strange no one will give you the corporate office number. I’m wondering why I haven’t received my refund. I’ll never step foot in this store again.
The sales man was very helpful and friendly
Had a great experience with Ashley Furniture. From the time I walked to the store to delivery. All personnel were very attentive and knowledgeable about their services and products. I would definitely recommend.
Brandon took his time with us. It was very much appreciated even with my extra questions
"All hero's don't wear capes." -Brandon, The greatest salesman on this side of the Mississippi. My experience with Brandon was effortless! Of all the salespeople who could greet me, I get the greatest of them all. Knowledgeable, personable, funny and saved me lots of money! I will definitely return for his customer service and will tell all my friends and family to work with him!
Another great experience! Patrik Tiko was very friendly and professional. Will most certainly be back.
Patrick demonstrated exceptional product knowledge and provided personalized recommendations based on my preferences. His friendly demeanor and patience made the shopping experience enjoyable. He effectively communicated promotions, ensuring I got the best value. Overall, a highly professional and customer-focused approach. Thank you Patrick.
Exceptional service and selection. I went in with ambitions of finding options for furniture, left with the piece was looking for with an amazing deal. Rebecca, my salesperson, is a Rockstar by the way.
Sean was so nice and helpful. We really did appreciate all the help he gave us.
Very good service, was very nice and helpful!
Great working with Brandon. Awesome Customer Service.
Thomas was great from the moment I walked in to walking out!!!…can’t say anything about the other sales individuals who ignored me upon entering the store but Thomas was the only one who acknowledged me.
Very helpful the process was quick and easy
Ernesto is the best
Nate was an absolute pleasure to work with!!! I was literally running late to get my son from work! He made the deal work and got me in and out with ease and efficiency! Kept a smile on his face and was very knowledgeable about the product. Table was delivered in the next couple of days and my family and I are happy!!! Nate was amazing!
Good deal . You know what you are getting.and the quality is great.
Sue and Nate went above and beyond for me! My shopping experience was top tier!! I wish I could give more than 5 stars for their team!
The customer service was great in store. Sean and I think hind name was Rodrigo was a great help. The delivery service in the other hand wasn’t so great. They gave us three dates that our products would be delivered (they were going to be delivered separately) but when 2 of those day came, nothing was delivered which inconvenienced us because we had a party planned and needed one of the furniture we ordered. In store, they told us that it would be there on time but that’s wasn’t the case so we had to push our party back. I called the warehouse department and they said that it won’t be able to come until the following week. I explained the situation to the person on the phone and they said that they can try to get it delivered over the weekend and that I should wait on a text message for confirmation. The next day I received the confirmation and they were able to deliver fit over the weekend. Although it was too late, they tried to make it right which I appreciated. The delivery guys were nice and professional so no issues there. I’m not sure that I would order from them unless they have the item in stock because they have a history of pushing back delivery dates.
I had the pleasure of working with Nate, who took my call and did tons of legwork before I’d even come into the store for a purchase. He went above and beyond to provide superior customer service! We’ll definitely be back to Ashley for future purchases.
Brandon was an outstanding salesman. He made sure that we got everything that we came in for and some. We are looking forward to working with him again in the near future.
I had the pleasure of working with "Rebecca Barnett", a manager / sale agent at the Pearland location. Rebecca went over and beyond in assisting me with my purchase from beginning to end. Because of her services and the professionalism this store has to offer, this review is absolutely deserving of a 5 STARS !
Sales lady was very helpful given us details and information on merchandise we purchase
I had the most wonderful shopping experience today. Brandon was an awesome salesman. He was very courteous, professional and great personality. I was able to purchase everything I wanted which left me with an overwhelming happy feeling. I will be shouting Brandon and Ashley Furniture Pearland to all 800 of my Facebook and Instagram followers.
I was really happy with the customer service! I was shopping around at a few places but in the end, just ended up getting everything from here. It was convenient, the sales associate were very helpful, and they had a good selection of items at great prices. Scheduling delivery was seamless. All around, would definitely recommend.
Delivery issues, they tell you 3hr window when it's 2, customer service is a chatbot
Great experience
Well you want me to give 5 stars but I haven’t even had my furniture for 18 hours. The look, feel, quality, and delivery (set up) all tell me 5 stars but like I said I can’t review the product I just got without using it first.
Our experience at Ashley in Pearland was amazing. Nate was very helpful and informative on the furniture we inquired about. We will definitely be back to purchase more from Nate. Go see Nate he will have you leaving with everything you wanted.
On time!!!
Brandon/ Breezy was very helpful! We found the perfect table for our breakfast nook with his help. Friendly, professional and funny! 👍
Shaun was extremely knowledgeable and informed me about the different mattresses. I have been looking to purchase a new mattress due to back pain I’ve been experiencing. Shaun educated me and helped me better understand which mattress would be best for me. I felt seen and heard and instead of just trying to “sell” me something he showed that he cared about my wellbeing. I will be back and can’t wait to purchase my new mattress!
Very helpful and informative came in late didn't get rushed was able to browse through the store found a nice bed it was a very nice experience thank you Nate over at the Pearland Ashley Home Store
Great customer service we got a couch and bedroom set with a pretty good deal
Lucio was amazing! He answered ALL of my questions and was able to get me setup with delivery/assembly within the week.
Nate was great! He was patient, understanding and considerate of my profession.
When I walked in I was greeted by Patric. He listened to what I wanted asked a few questions. I didn’t expect much, this was the third furniture store I had visited today! It should have been my first stop!! I have been looking for the perfect sectional and I found with the assistance of a very knowledgeable salesman! Thanks Patric!!
Lucio was absolutely amazing with conversation, the selling process, and making everything so easy. Told him exactly what we needed and he pointed us in the right direction!
Nate was very professional and informative concerning the mattress and furniture I was interested in buying. Thanks Nate"
Salesman was very professional and knowledgeable. Made my experience extremely wonderful.
Gonzalo was amazing and awesome and so professional. I enjoyed the whole experience.
Chad was amazing to work with and helped me get the couch of my dreams!
Brandon was excellent , excellent costumer service, very knowlegable . thank you brandon and thank you ashley furniture Pearland texas .
My experience with Mr. Nate was very knowledgeable and fun. I never went to buy furniture and smile and laugh so much when spending my money. He was very polite. Asking me questions on what I'm really looking for and even ask why I need to buy. That tells me, he just wasn't looking for just a rush sell he was concerned about me and what I could afford. Thank you Mr. Nate for looking at me as a person not a dollar sign. Wonderful experience will buy again.
I don’t typically write reviews but this store experience has been the worst. I was told I was going to receive the furniture a specific date and it had been over two months and I still have not received it. My sales person Wessie Davis was extremely nice the day off but figure it was to close the sale and said to let her know of any questions till today she has not even communicated to apologize about the issue .
Great experience and great selection. Thanks to Brandon for all his assistance.
Very respectful staff. I felt heard
Great service in store and over the phone when our final decision was made. Hopefully delivery is as smooth!
Great service from Sue in sales and store manager Otto
Excellent
Nice workers 👏 👍
Mr. Nate was great. He listened to what we were looking for and he found it the first time. Definitely coming back!
Excellent customer service, great selection and reasonable prices.
Nate on the design team is amazing. He took the time to hear my vision and brought it to life.
Nate was very helpful.
Mr. Brown was very helpful and attentive to what I wanted. He was professional from the beginning to the end.
Sini at the Pearland store greeted us as we came in. We explained what we were looking for, and she showed us a few options. She guided us to recliners that were even better than what we were initially looking for, and answered all of our questions. She got the order placed, including a tentative delivery date (since we’re not sure yet when the new home will be ready). Sini was friendly and professional, very helpful in finding what we needed. We will be going back when we’re ready to buy more furniture, and I would not hesitate to recommend the Ashley store to others.
Brandon @ the Pearland location was great , He met us right at the entrance & paid close attention to our needs & made sure he satisfied them. Furniture was of great quality & felt very comfy. WOULD definitely recommend this store and most especially Brandon.
Excellent customer service
I needed a lift chair for my mother and called Ashley store in Pearland. Nate called me back and helped me with great expertise. The chair is fully adjustable and will give my mom the independence she needs and will be delivered in a week. I couldn't be happier. Thanks Nate!!!
Great customer service. Mr Ernesto was great and very professional. Helped me get everything I needed. Thank you!
Terrible customer service. Ordered a couch from them and they completely messed up the order. On the day of delivery they didn't bring the arms for the couch and when we went to the store to talk they ordered the missing parts and so they never fully installed it the couch and then they came the next day to drop of the arms but only did it as doorstep instead of installation and now are saying they cannot install it as it was ordered that way. This is so unprofessional and they are not even answering the phone when we have called multiple times.
Nate was extremely helpful! He helped me to find the perfect dinette set for a great price!
I would like to express my extreme dissatisfaction with the experience I had at this store. To begin with, the furniture was delivered later than the initially communicated date. Furthermore, upon receiving the coffee table, I noticed two noticeable chips in it. Despite reaching out to their customer service, I was assured of a response that never came. I made multiple attempts through text messages and emails to seek a resolution, but regrettably, there have been no updates or efforts made to accommodate my concerns. This lack of responsiveness and neglect has left me greatly disappointed. I must express my profound disappointment with the store's management as well. The manager's handling of the situation was utterly inadequate, and their lack of assistance only worsened matters. Their unresponsiveness and inability to address my concerns further highlighted the poor customer service experience. Given the circumstances, I regret to inform you that I will never be returning to this store in the future. The overall experience has been disheartening, and I cannot overlook the way my concerns were dismissed and left unattended. At this point, I earnestly request an immediate and appropriate accommodation for the inconveniences I have faced. I hope the store will take swift action to rectify this matter and restore my faith in their ability to provide satisfactory service.
Thank you Nate Brown for your impeccable customer service and assistance today. Please stop this location and experience a high quality and personable experience.
Helpful with what I wanted and with what I was looking for. From the sale to the delivery was a great experience.
Came in originally for night stands but ended up purchasing a beautiful dinning table. Nate Brown was the sales person who helped us with our purchase and i can highly say his the best of the best very professional and was very helpful from the start to the end. If you guys ever go to Ashley's I HIGHLY RECOMMEND asking for nate let him know Mrs.Rico sent y'all ☺️
My wife and I have been into this Ashley three times in the last few months to furnish several rooms in our home. We have had the great opportunity to work with both Nate and Shaun on these occasions. We have been over the moon about the service that both of these gentlemen provided us. Their knowledge about their furniture, along with their willingness to get to know us and our lifestyle were invaluable in making the right selections to fit our needs. We would recommend anyone looking for a great experience to seek out these two!
friendly service，good environment to try the sofa and chairs
Brandon is amazing!!!! Very knowledgeable and attentive to customer needs. He made the experience easy and less stressful than I imagined. Quality experience!!
Pearland Signature Dentistry is a state of the art facility. I have been a patient of Dr. Travis Cook for one year. He is pleasant, friendly, and gentle performing my dental cleanings. I would highly recommend him and his staff to anyone with their dental needs.
Sean was so helpful and not at all pushy. Highly recommend coming here for quality furniture at reasonable prices.
The sales rep, Shae, was amazing! She was very patient with this old lady (me!), and exceptionally knowledgeable about the product and the procedure to help me apply for credit. I am completely satisfied.
Our sales associate Mr. Brendan was very helpful and delightful
Brandon was extremely helpful! I found my dream couch and even ended up getting a mattress before it was all said and done! Highly recommend this location and their staff. Thanks so much, Brandon!
Purchased supposedly new furniture, received furniture with black magic marks on each piece of furniture. I paid 2,000 down on three pieces of furniture. Was told furniture would be replaced, instead repair man sent twice. I asked why he was here? He told me, I had no choice but to accept repair. Asked how was he going to repair, said he didn't know. I couldn't accept more damages. I did not purchase used furniture, Ashley's was highly recommended. What a disaster and disappointment!!! No thanks for the poor Service
Patric was great and very informative. I am happy with my purchases. Oh did I mention he left me alone and let me shop without being harassed!! Absolutely priceless!
Great selection, good quality, great service.
Shae was extremely helpful. We visited the store twice to finalize some furniture options and she was so open to our many changes. Moreover, Shae was able to split my order so I could receive the items faster.
Me and my sister had a really good salesman, who answered all questions. He had a positive attitude and welcoming personality.
Great experience working along side Mrs. Sue and Mr. Nate! Caring and understanding with our home needs.
Brandon is the man!!! He is a great sales person. I’m can be indecisive and picky at times but he is very patient and helpful. I’ve been to 3 different furniture stores before this one and couldn’t decide on making a purchase until I came here and was taken care of by Brandon
Gail helped us a lot thank you 😊!
It was easy to buy at Ashley Pearland. My mind was made up to do it here wehere I live. The sales person was knowledgeable of the product and professional too. The catch,in order for the product to have a 10 year warranty,an expensive cover have to be purchased. Mercedes
I had a pretty particular review of this location that gave me the opportunity to have an enhanced opportunity to provide details of what you can expect when being there. To mention the actual reason for my visit would be breaking a contract unfortunately however I can tell you that you will be met with someone within the first few minutes and they can provide you with a roundabout either monthly payment or full payment if you were to purchase any of their sets and they do have more than one financing option. One of them does cater to the under and bad credit applications which makes their furniture vastly affordable considering the high end brand. I was very impressed by what was available to me at an affordable monthly price that could be converted into a non-interest full payment at any time
The experience was very professional and accommodating to my needs. However, the process was changed from in-store to corporate and as of today June 27 I have not heard from corporate. As to win my problem will be solved.
Brandon was a fantastic salesperson. Got me a good deal on a love seat and two tables. Was a smooth and easy process.
(Translated by Google) It was a wonderful experience. Gonzalo took great care of us and made the process very easy. He was very professional at all times and each step was explained to us, without forgetting Mrs. Nora, she, like Gonzalo, explained the payment process to us and was very attentive to my family and me. We left excited for a successful purchase. Thank you! (Original) Fue una experiencia muy bonita. Gonzalo nos atendió de maravilla e hizo el proceso muy fácil. Fue muy profesional en todo momento y se nos explico cada paso, sin olvidar a la Sra. Nora, ella al igual que Gonzalo nos explico el proceso de pagos y fue muy atenta con mi familia y conmigo. Salimos emocionados por una compra exitosa. ¡Gracias!
Very kind, friendly and willing to help!
Extremely incompetent with our order and delivery. Horrible communication.
Brandon is the greatest salesman! I had a wonderful experience buying furniture at Ashley’s for my new apartment. He was very patient and gave us time to look around the store and was available for any questions I had. He gave me all the information I asked about the furniture and payment plans. Very smooth process.
DO NOT BUY ANYTHING FROM HERE!!! The sales rep barely knew what she was talking about I had to correct her on information she was giving me and also google it. She lied and told me that I would get my furniture the next week and would receive a call about delivery the following day. It’s been 3 weeks now and they charged my card right away but still no info on when I will receive it, never got a call or even heard from delivery people, I’ve also NEVER received an estimate date of when it may come in. How is my card charged with ZERO information of my order???? Than when you call or text they will completely ignore you or hang up! Super unprofessional and I’ll be contacting corporate!!!! AGAIN DON’T BUY HERE it’s a scam!!!
Affordable furniture in all styles
I had a very unpleasant buying experience at Ashley store at Pearland. First of all, the store had no operating system so they were not able to make any sale because of this. Our Sales representative Gail, agreed to call me follow up with us in order to complete the sale of some counter stools we wanted, and she didn’t call to follow up. Apparently systems are still down so they are not able to sell anything. Then I see a charge on my credit card, but I don’t receive any invoice from the store and anybody is calling me to confirm the purchase of the stools. So at this point I just decided to cancel the whole purchase and just go to another store because of all this issues and nobody being able to properly follow up with me and make the purchase process as smooth as possible for us.
Great service representative.
Friendly environment. I only went in to look and came out approved w/appointment date to deliver my furniture. Such a smooth transaction.
We purchased the couch at this location. Turned out Nate sold us the wrong couch, which they delivered. Every time I go to the store and trying to fix it, I hear the same thing. Some mysterious MANAGER should approve the exchange and they would call you later today, which of course never happens. I don’t know how many more times I should go there to fix their mistake and actually receive the furniture I paid for.
I was treated with courtesy and respect. The experience was great.
Brandon is an awesome sales rep, not only did he educate me on the quality of the mattress but also helped choose a mattress of my liking. Hit up Brandon whenever you are in the Ashley's Pearland store, he is the Real Mattress King 👑.
Brandon was so helpful in getting us all set up with our furniture! Great experience .
I had a great experience at Ashley Furniture in Pearland yesterday. Our sales person, Shay, was awesome. We were shopping for living and dining furniture and Shay helped us select pieces that look great together. I can’t wait for the furniture to get delivered.
Brandon was awesome! Super enjoyed his service and will definitely be back! UPDATE- I was given a delivery date the next week and only my mattress came in. Then I was told it would come in June 10 which is not the original date, and today only the headboard came in, no frame, and no end of the bed. Terrible communication. Been sleeping on the mattress on the floor because it said to have all furniture removed for bed to be installed.
I have bought all of my furniture here, so far best experience today thanks to Gail. She was so helpful, sweet and gave me a great experience while shopping. Highly recommend Gail, will definitely hope she is there for all my future purchases.
I have to say, this is my first time purchasing furniture for my new home and my experience was fabulous. Shae the manager was amazing at explaining as well as being so patient with me while looking at the couch of my dreams. Nate, the amazing design executive helped me finalize my dream couch while also being patient with my indecisiveness. If you are seeking new furniture of any sort, this is definitely the place to go. The customer service and diligence of ensuring that I leave satisfied was top notch 🫧🌟 Thank you guys so much for your help!
Nate was absolutely amazing! He was very attentive and patient with us as we were unsure of exactly what we were looking for. He wasn't the pushy sales person just trying to meet a quota, he actually cared!!!!! My family will definitely be back for future furniture purchases! When you go, ask for Nate! I promise you will not be disappointed!
Sales Perseus real nice help us get a good deal very satisfied with our purchase.
Wonderful experience since the front door! Great customer service! Thank you Nate😁 we left with a gorgeous dining room set and livingroom, loving the quality of my new furniture
The sales rep. Did not know the products very well and was not helpful. She told wrong information instead looking into it. I would prefer for her to be honest and asked someone who did know.
I’ve been looking for a coffee table and accent table for 5 months and Patric found one I loved in 20 minutes! Very happy & can’t wait to receive my items.
Patric help me when I came in the store today and i was well pleased with his help. He was an awesome and amazing salesman.. 💯💯💯💯💯💯💯
Nate is definitely a people person. He believes and listen to his clients .he understood what I needed and gave space for decision making! He's great and we thank him ..many more to come !
Had Brandon as a salesperson and it was a pleasant experience. Very comical and friendly. He was able to assist with us purchasing great items for our home
Excellent customer service
Brandon/breezy is the best sales associate at this store come see him for all your mattress and furniture needs. He took care of me from beginning to end. When you get your mattress make sure to get it with the adjustable base it’s life changing your won’t regret it. Brandon will take great care of you, come see him as soon as possible!
Everyone we delt with were friendly and kowledgable. Prices a bit on the high side for dressers but the bed we got waa reasonable and what we were looking for. Item's were instock and delivered within 2 days.
Sale staff was wonderful and selection was terrific
Lucio is a great salesperson! He helped me pick out the right sofa. Definitely recommend to shop at Ashley’s in Pearland, great service, vast selection and everyone was friendly.
The sales associate Gonzalo at the Pearland location is my favorite guy, because of him, I stuck with Ashley. He is the best
Excellent customer service
Do yourself a favor and Google Ashley homestores and scam. Their pricing is a scam. Their warranties are a scam. They're being sued in multiple jurisdictions for multiple counts of fraud and deceptive trade practices. Just stay away. Considering the absolute lack of foot traffic in these stores, it's only a matter of time before they're bankrupt.
Brandon is an excellent sales person and was very easy to work with on our purchases. He was cordial, professional, and down to earth. I would surely recommend him to friends and family.
I was not expecting to buy furniture but Chad was so great. Go see him about all your furniture needs!
Don’t go to the store, shop online. If you DO go to the store, check the pricing online before completing your purchase. The end tables I wanted to buy were $230 online but $399 in store (by the way, the color I wanted wasn’t even on the floor, I only knew about it because I looked on the website). They wound up matching the price when, but only because I knew to point it out. I wound up purchasing in store rather than the website for no reason other than to let the salesperson who helped me (followed me around and pointed out the items I already knew I wanted to buy) could get a commission. But the delivery would have been scheduled for the same day, the process would have been faster, and I wouldn’t have had to inexplicably provide two forms of ID for something I bought with my own money (I would have understood the need if I had chosen financing).
I had a very nice shopping experience. Brandon was very attentive and personable. Look for him for your furniture needs.
Shae was very understanding about my orders that were place in 2016 and 2020. When we had to restart them over and then refunded for items never delivered. Most importantly, I was able to get everything exactly as needed, with the exception of my mattresses.
Over it with this purchase (coffee & end table)! From beginning to end. 1. I accept that they didn’t have the item in storage, or available to go home with me the same day. They gave us a timeframe to pick up from the north side. When we arrive to pick up the item at 6pm, the place was closed. The paperwork and what we were told by the salesman was they are open until 8. 2. My husband assembled the coffee table- no problem. He unpacked the end table, first…. The parts were severely mislabeled! The sheet said “parts A, B, C, etc”, the parts were labeled “L, M, N, etc”. THEN, the holes were created in the place to assembled it (see pics) 3. My husband contacting the store we purchased from, and was giving a number and email to contact. We have been back and forth almost 2 weeks trying to get resolve! Finally, today I said if there is no resolution offered today, we are returning it. Initially they said no one can come until 5/3. I have decided to return. They are now saying 4/11. Honestly, I still don’t want it, because this has been a terrible purchase/service process! I’m going to sleep on it, but there is massive room for improvement from start to finish! Not to mention, we they come to assemble, they will probably drill another hole. What I paid for is a properly created table!
A Sales rep that is passionate to what he does and more. Very good experience
Brandon was very helpful, he assisted us with everything we needed! Very attentive and addressed all of our wants and needs
Thomas A. was super helpful! I am so grateful to have come visit while he was here. He was polite, extremely informative, and very patient. After visiting many of the million furniture stores in Houston I am so glad I was connected with Thomas. Furniture shopping can be a lot like shopping for a car with the pressure of associates sometimes. I did not experience any of that with Thomas. He guided me through the store and allowed me to roam if needed while making himself available for any questions. I am so excited for my new sectional and to continue furnishing my home! I will definitely refer him to all my friends and family. Until next time!
Great service. Well informed on their furniture.
Brandon Henderson is the epitome of excellence! He has been supportive, informative, and creative in this visit. We are extremely pleased and ecstatic about our purchase. Melanie Williams thanks you so much.
Brandon was great help. Really informative and helpful. Got us in and out on a timely manner.
Gonzalo was an absolute DREAM to work with! He is so personable and knowledgeable of the products in the showroom. He allowed me the space to brainstorm and change my mind a few times, and even interacted with my little one who was on the brink of melting down. I plan to continue working with Gonzalo exclusively. I’m already set up with a new bedroom set, and after I’m done paying this off in a few months, I will be back for my living room set. Ask for Gonzalo. He’s sharp, funny and will take the stress out of furniture shopping!
Brandon is the greatest sales sales person ever. Come and see him down here. He’ll find you exactly what you need quick and easy. He’s your guy!
Gale at the Ashley Home Store in Pearland was amazing. Very knowledgeable about the products and very perfectional and warm to talk to.
I absolutely loved my experience here. Gale was the best!!! She made sure we got exactly what we wanted and was completely honest with us. She made is feel like we were more than customers.
We went to Ashley’s furniture and Brandon took care of us! He’s very knowledgeable and gave us an awesome deal! Please check him out if you’re looking to buy furniture. He made the process enjoyable. Thanks Brandon!
They do not honor their warranty. When you call for delivery the people are very rude. Ask for a supervisor they hang up in your face. I’ve been dealing with this inconsistency for over 2 weeks. They had the wrong phone number. I am being taking like a joke.
I love my couches. They are of great quality. I look forward to buying more furniture in the future. The purchasing process was easy.
It was great costumer service mr nate helps us out with a great deal I really appreciate him for it thanks so much very everyone’s great costumer service
‼️‼️Very very disappointed on how this experience has been. First we got Nathan which we specifically told him, (after we picked the 5 drawer dresser) that we needed it asap to store my mothers Dialysis Medical Supplies and on top of that buy we got a table last minute since we were there already. On the pick up I had to drive 1.5hrs away TWICE because Nathan forgot to add me to the pick up since my wife’s info was used on the sale but told him I would be picking it up. After getting home and installing a few pieces of the dresser I noticed it wasn’t the right dresser😒 too much time, gas, and energy wasted at this point but they said for the inconvenience they would “fix” it which they would replace the furniture with the one we wanted in the first place.(I didn’t care for anything free at this point or compensation for gas, just wanted my dresser we urgently needed.) The ticket was made and a WEEK LATER it still needs manager approval which his name is Otto as they say BUT, he’s on vacation so nobody can do anything until this guy gets back to office. Everyone there doesn’t have any authority to make things right for the customers without the manager which is nothing but RIDICULOUS!!.They say it’s been escalated to “higher up” but I’ve still been waiting for these unprofessional people to act on making this sale I made a week ago right!!‼️‼️ I DO NOT recommend Ashley’s Furniture to anyone. Even the 1800/Customer Service number can’t do anything about it. The sale is with the store and the store is the one who you will deal with. Support is a JOKE with this place. There’s plenty of other furniture places who will act fast without manager approvals who will make things right ASAP!!‼️‼️
Our sales person was Nate Brown - what a great salesman! He was bright, friendly, articulate, and you what he was talking about. Would definitely come back to this location and was specifically asked for nate. Thanks again!
Nate and Mimi Both are simply awesome! We had really great and smooth shopping experience for our new house just because of these 2 folks. Nate deserves a lot more for going above and beyond on our expectations. Highly recommended.
We had a great experience at Ashley’s Furniture. Brandon assisted us today and answered all of our questions. He was hilarious and very knowledgeable about everything we needed help with. Come see Brandon to get the best deals here!
Brandon H. was fantastic! He was so helpful in the entire buying process. As first time buyers, we were really hesitant but he made everything really easy. He answered every question we had. We got to explore the store and he explained where everything was. We even got to try this amazing bed. I could not have asked for a better experience. We got the Soltren couch and it's so comfortable. I cant wait to have it in my house. Highly recommend!
Nate provided awesome customer service!!!! I recommend you asking for Nate if you visit the Pearland location. He was very informative and patient with me since I was indecisive on a particular dresser.
Such a great experience at Pearland Ashley Furniture! We were greeted as soon as we walked in by Brandon, given details about the store and guided to the right furniture. We came in with an open mind shopping for our new place. We are so pleased with the furniture we chose and all the help Brandon gave us! We will definitely be back in the future and will ask for Brandon!
As soon as I walk in the store the staff was nice and helpful. The Design executive Nate was awesome!! He was patient and took time to understand my needs. Thank you Nate for all your help!! I definitely will see you soon in the store!!
I cannot say enough about Nate Brown, the design executive that helped me select my living room furniture. He was extremely knowledgeable about the merchandise. He listened intently to my vision for our space and made perfect recommendations based on our ideas and the budget I had in mind. If you’re looking for a true professional who understands product and pricing, I’d definitely recommend giving him your business.
DO NOT PURCHASE FROM HERE!!! Service from the sales perspective even though we already knew what we wanted and where ready to buy was ok. However, they scheduled delivery in a week. I took the day off of work, updates about delivery where good. Then the delivery showed up. A base, 2 pillows and a mattress cover. No mattress the key ingredient to the whole order. Call customerservice get completely bad mouthed by the agent who refused to give me their name or employee ID. Called the store got the same run around. Every supervisor on the phone or in the store will not be available for an hour. Will never purchase there again and am starting a return for the 8k I spent.
I had a wonderful experience at Ashley's furniture. Nate provided excellent customer service and took the time to help us choose the best quality furniture. Thank you, Nate.
Special Thank You to Nate Brown for assisting my mother and I @ the Pearland Store!! He listened our concerns & needs and made sure he helped find the perfect mattress for my mom! Nate’s Customer Service along with his wealth of knowledge & his attention to detail was impeccable!! If you are ever in Pearland and searching for the that just right piece to add to your décor be sure to ask for Nate Brown to assist you won’t be disappointed!!
Easy, and painless furniture buying. Chad was polite, knowledgeable, and no nonsense. I’d definitely return to Ashley in the future.
Great experience with Rebecca! We came in later Sunday. She was never once pushy, never tried to speed up the process to get us to leave, and very knowledgeable! 10/10 recommended
Ask for Brandon. He’s great and very helpful. Made everything very easy.
Brandon really helped us out! Went above and beyond to find us exactly what we was looking for. Would give 10 stars if it was an option definitely would come back!
I had a great experience with Nate Brown. He was very helpful as we talked through sofa options for the space I described. He offered useful feedback that guided me in making a choice that I’m very happy I made…thanks again, Nate.
Ashley furniture is a scam. Stay away from them.
Just don't
Customer service is good wasn't expecting to buy our sofa and bedframe from here but they gave us a good deal. Delivery team was superb very professional and done and they even install and build the furniture in yoir home. Highly recommend
Brandon and Heather are both great excellent sale team. Outstanding knowledge of the products and demonstrates outstanding professionalism to represent Ashley Homestore in Pearland, Texas
Excellent service at this location, both Nate and Brandon helped me find the perfect sofa for my first apartment. Service was absolutely above expectations in every way, both gentlemen were very kind and extremely informative!
Amazing customer service! Nate was hands on when helping find the right pieces and kind. I would 100% return for future purchases.
Chad was amazing. We went through the store to look at the items I saw online. Got me through the approval process in almost no time. And hopefully my furniture will arrive just as he said.
Best costumer services!!
I had an amazing experience with Brandon today. I went in for a new sofa and loveseat,and he was very patient and knowledgeable. I was able to get the best furniture for my family at the best price. He is an amazing employee, and I highly recommend him when you visit. You will be ensured to receive high quality service! Thank you Brandon!
Nate provided exceptional customer service from the moment I walked in the door through the completion of the purchase
Had the BEST experience at this location all thanks to Lou!! Very happy with our purchase today. Will definitely return for more furniture.
I had a problem with a very pushy salesman at another store and I left with a sour taste in my mouth. GAIL at this Ashley's was utterly fantastic. She went above and beyond helping me find just what I needed, answering questions, and knowing when to leave me alone to let me wander and think. Ashley generally has some fine furniture, and that's why I happily returned to get a new set for a new home. Their Financing was super convenient. If they don't have it in stock, delivery could take some time, but considering how things are these days I can't hold them too much to blame for that. I'm a happy return customer and will do so again. Thank You, Gail!
Nice furniture I don't like the fact that you tell them you're browsing and they don't take it in consideration, they almost harass you, I left after I said five times I was just browsing and they still were trying to get me to buy .
I recently purchased a couch, love seat and ottoman. Gail was my sales person. She was awesome, detailed and patient. The delivery guys were great also. I live in a 3rd floor apartment. They handled everything very fast and professional. I am very pleased with my entire experience with Ashley Furniture.
I'd like to point out that the staff here is great! They were attentive and understanding of what I was looking for. Special shout-out to Brandon Henderson, home specialist who helped me in the process of purchasing my first bedroom set and I couldn't be happier. Everything was exactly as he said, even estimated arrival dates, and I appreciate the honesty. I'll definitely be going back to him for more business!
The service we received was phenomenal. I would recommend the Pearland Ashley location for the best customer service and sales experience I’ve had with Ashley Furniture.
Brandon the sales rep at this location is phenomenal! He got me all done and set within 1 hour even though I bought 14 items. He is very professional and smart. He knows what you need and have a very nice taste. Go for him for the best discount and best experience.
(Translated by Google) Excellent service (Original) Excelente servicio
Working with Mr. Nate Brown was extremely pleasant. As first time homebuyer, this was my first purchase of furniture. Ashley’s had all of the pieces that I wanted .Mr. Nate guided me throughout the process and answered all of my questions. I am thankful that I was able to do business with the company. Look forward to working with them again.
Great furniture store! Nate is awesome, very patient and shared his vision and expertise to guide me on choosing furniture that will make sense with my vision and that will work with my decoration. Normally I will go to furniture store and just go in and out. However, talking and listening to Nate was such a great experience and lead me into getting a better options for the spaces I wanted to create. Nate was so patient in listening and looking pictures of my house, and showing me different furniture options and how to decorate them. 100 ⭐ to Nate. I will definitely come again.
Very disappointed! I purchased an extended warranty on a living room set back in May 2017. If the warranty is not used within the 5yr, you get a store credit for that amount. I never received an email, phone call or any type of notification letting me know I had this credit I could use. I went to the store in person and asked how much credit I had and that I wanted to use it. I had a $700 credit, however, it’s only good for 6 months. The credit expired in November and I requested it in December. The floor manager told me they could NOT honor that credit and blamed it on new store owner. I am extremely disappointed on how this was handled. I’ve purchased several items during the past years, never again will I purchase anything from this store.
I recommend ashley furniture store in pearland , since i first entered my experience was excellent. Brandon helped me with all my questions . i was interested in a furniture at rooms to go but Brandons excellent customer service i bought what i was looking for there. Brandon made it super quick and easy to shop for my furniture, ive bought from other store and they kept me waiting for hours, at ashley i was in and out in less than an hour ! i recommend asking for Brandon at this location!
Brandon is a really great salesperson. Had a great experience with him. He’s very helpful and professional.
Brandon was knowledgeable, efficient and patient with the purchasing process. It can be very stressful when making large purchases but Brandon made it enjoyable and easy. I would recommend him anytime. When at Ashley Furniture Pearland...be sure to ask for Brandon.
Awesome!!! Very patient and kind! Stellar Customer Service !!
We had a great experience at Ashley Furniture today with the Sales Agent Brandon. This gentleman was very helpful with what we were looking for furniture wise. He was very knowledgeable and kind. Very helpful in all aspects of helping with our purchase. He was also helpful with getting us competitors pricing. You must absolutely visit this location. You will not be disappointed, the staff is awesome and Brandon was “Great!” He’s a real life Super Hero!
I am very disappointed with Ashley. I ordered furnitures from this store in March 2022. It’s December 2022 and I still have not received anything. They told me that the item will be delivered on July, then on November and still nothing. I hope the have a good reason for the delay. I will not be buying or recommending Ashley to anyone.
Bad customer service. Order is delayed, already 7 days later than scheduled and now they moved it again. You can not reach any one over the phone to help. Only customer service number on their website would refer you to the store. So you leave your work to chase Ashley all over the place for your orders.
They try scamming you. Read the paperwork carefully I caught it thankfully and they still tried to push me to sign it
DO NOT SHOP HERE! I purchased a sofa set, and the sales associate convinced me after I denied the warranty several times to purchase the cleaning warranty, which I can call to have my couch cleaned and pillows fluffed anytime for 5 years. I was promised it'd be delivered within a week and they kept delaying the delivery over and over until after 45 days it came. Well, after I finally decided to get my sofa serviced for cleaning, I was advised they wouldn't do it anytime on demand, only if there was a major stain, not even a small one. So of course the sales associate LIED to me to get a sale. I go to the store and advised them and they seemed to simply brush me off, not apologetic. These people will lie to you and scam you for the sake of a sale. So if you enjoy NOT getting what you pay for, this is your store.
Please Shop with Lou V. Great salesman!
Lou was great, me and my wife came in there today and he made it painless and easy as possible to find us a guest mattress. Thanks
Lucio was very helpful, cordial and knowledgeable. Once I selected the furniture I wanted, I was at the store for 15 minutes finalizing everything. Nice shopping experience.
Very clean place and staff is friendly. They are very expensive and I don't like the quality of the furniture. It wasn't for me but it could be for someone else.
Chad! Thanks for staying late, and working with us. The inventory was vast and the prices are absolutely fantastic.
Warm, welcoming and professional.
Do yourself a favor and DO NOT buy from Ashley. All these 5-star reviews below are store employees and families boosting reviews for this horrible business. I opened up an Ashley account got approved for a good amount, bought Furniture and left the store. I didn’t come to realize that the associate helping me would add stuff on to my order after I cancel a few items. The associate did this to help boost his commission. Ashley prides itself stealing from its customers. I talked to a representative and supervisor and they assured me the items would be removed after delivery. Guess what, once they deliver the items they now said we can’t take it off. These tactics and sneaky games aren’t ways to treat customers. Oh I forgot to mention, on delivery day items were delivered damaged mainly because the delivery guys were busy watching a soccer match. I called to let management know and they said I have to file a complaint with the delivery company!?!? Guys they hired to do a delivery job and now they are giving me the runaround. I took a photo of the delivery guy trying to repair 1 of many damaged items. If you’re looking to have random items pop up on your order/statement and have damaged furniture delivered, shop at this store but don’t say I didn’t warn you. This is not a trustworthy company and I will not stop until I reach to the senior executives/CEO about this store and shameful business practices. I would rate Ashley of Pearland no stars if I could.
The customer service was great 👍
I will NEVER purchase from this store again. Got my furniture delivered, my nightstand drawers wouldn’t even pull out. I informed the store and they have done nothing! Customer service keeps saying call the pearland store and the store keeps saying call customer service! The lack of urgency and care is beyond me. Mind you, I didn’t purchase cheap furniture! So rt now I have paid for damaged furniture because Ashley’s just doesn’t give af. Very unfortunate! They are scammers and it’s sad how they take advantage of their customers!
Service was great n friendly. No pressure. Decided on an order n was told delivery would be 6 days, great! Decided to add on another item then delivery was changed n scheduled for 3 weeks later (xmas week!) Wasn't happy with that being too close to Xmas! After I got home i found same item on Overstock for less than half price n delivery is in 7 days so am canceling 2nd order from Ashley.
Nate in Furniture Sales Pearland made my shopping experience fantastic from start to finish! He was very helpful and took his time with me. He wanted to make sure I was comfortable with the decision I made. That's because I was buying a sectional and was a little nervous about the color & it fitting my space. I feel great about my purchase he has such a keen eye and pointed out things I never considered. Thx Nate you have my recommendation!
Great place
Sue was very helpful showing us around the store for what we wanted, she was patient with us changing our mind often after seeing the many beautiful beds. Thank you Sue
Great experience, can’t wait to receive our posterpedic sealy mattress w free upgrade adjustable head rest w remote.
I went in to purchase a sectional from a prior visit. The salesperson named Rebecca was efficient but her personality was not that friendly. As I was signing documents regarding the terms and conditions, she really didn’t explain anything to me and I had to keep asking questions. She just expected me to sign. I just felt the experience was lacking attentiveness. I wouldn’t want her as my salesperson again.
I purchased a sofa chaise that was delivered Nov. 19. It was supposed to have 8 legs and it came with 4. The separate piece has been on the bare floor. The delivery guy took pictures and called customer service. I also called the store and spoke to Juan and complained. He never called back. I did text Luis who was the sales guy and he apologized. As of today, I still haven't received the missing legs. I am surprised on the customer service from the Pearland store. Lesson learned to not buy anything else from this place. I should have read the reviews first before going there.
Sales rep was very helpful, attentive, and professional.
All the staff was very welcoming. Gonzalo was very informative about all the prices and deals.
Great prices…great selections! Thomas Asomani was my sales representative and he did an excellent job. From a sales perspective (because I’m in the sales industry as well), he was very patient and personable. He allowed me time to shop and did not have the typical “sales shark“ mentality (following me around waiting for the right time to strike). After shopping around, I left the store and came back several hours later. Thomas knew exactly who I was and addressed me by name. We shared great conversation outside of the sale, but was also knowledgeable enough to answer all questions related to the sale. Sales is about offering your service/product, getting to know your customers, developing a relationship and letting the product sell itself. Well done Thomas. I left this establishment happy with my purchase and comfortable with the understanding that I will be a return customer.
They were professional and was fast. They centered in the right place . Good job 👍🏾
Highly recommend asking for Gail to assist you as she is very friendly, knowledgeable, and patient.
Brandon did a good job.
I went into this store to purchase a new mattress. I was approached by Gail (Wessie) Davis who clearly went into "sales" mode. I honestly did not mind because I really needed to purchase a new mattress that I needed delivered ASAP. I decided to go with a Temperpedic Pro Adapt with all of the bells and whistles. I was told the bed was in stock and could be delivered as soon as this coming Thursday or Friday. I chose Friday (today) due to having a conflict on Thursday. She rushed me through the signing process to sign documents without ever telling me how much the bed actually cost but given that I did want a nice bed, I did not care as much. Given I spent $6000 on a bed, you would think they would ensure that my bed would be delivered on time. I never received a message, phone call, or email about the delivery which is odd. When I called to check on the delivery, they mentioned my bed was not scheduled to be delivered until the day AFTER thanksgiving and the guy even admitted that the bed was not due to get to the warehouse until the Saturday after thanksgiving. Therefore, I would have purchase a bed on 11/15 and not received it until at least 11/26 or after. I requested to cancel the order since I was lied to in the store and told I would receive my order this week which I was looking forward to. My entire family and I are repeat Ashley furniture store customers but given the recent experience, I will be taking my business elsewhere and ensure my family and friends do the same! The sales person also gave the "plug" that she was a realtor and gave me her phone number. After this experience, I will make sure I let people know to avoid using her services if this is how she treats people!
Should be a negative score. Horrible customer service, GRT needs to be fired as the service provider for Ashley or ashley needs to burn their customer service hand book and re-create it. Decent people i spoke with however no one could do anything beyond move to some supervisor who has zero flexibility and didn't help to resolve anything. Pulling teeth to acknowledge their system literally shows they completely failed. Bought 2 sofias from them, Ashley, both had damage and called GRT time within warranty to get resolved. Their process that is closed door to the customer failed to fix our issue within time. Materials were back ordered, technicians couldn't fix issues if other work others are opened. No one read customer notes before having conversations, but they asked 12 scoping and customer privacy questions to open your account. They, GRT - ASHLEY, Closed my ticket without follow up, no emails to ask how was the service, No call from the vendor to see if we can re-schedule because they closed the books but they see the issue not actually fixed, nothing you expect as a service provider. They just closed the book and ran off with my money. I call back to get issue resolved quietly however they tell me its a customer fault for not being engaging enough for a documented issue they fail to fix and so to get their self out of a pickle they tell the customer your bad. If you call a service provider to seek assistance, that service provider to provide and if there is a failure internally and its clearly documented and notated an internal failure. THE SERVICE PROVIDER should fix the issue at no cost or further frustration or blame to the customer. There should be follow through as a service provider to care enough about the people that keep their lights on, to provide good and quality service to a customer. Especially again when the customer is in rights, and the failure is documented on the provider side. At this point you are not even a service provider, at least a waste provider. The service you all provided was nothing short of waste. I hope senior leadership cleans up your customer service handbook and procedures but this has been by far worst customer service i've ever experience. No one able to resolve the issue, just flat no event after seeing a service provider failure. Again, Doesn't make sense how you see in your system you failed to service a customer and blame the customer for not calling weekly for updates, or not sleeping out side your door like you going to fix my issue. Bad enough it takes 45 minutes each call to finally get to a conclusion. I paid you to complete a service and you guys literally just stole money from me and told me it was my fault yall stole the money and to have a nice day. ok
Lots of thanks to Brandon for giving us an Excellent service. He did a great job on explaining the different grade of the Tempurpedic Breeze bed together with the base. To crown it all off with the game of thrones King level demo of the bed system. Thanks Brandon👏🏽 you’re the best.
DO NOT BUY FURNITURE FROM HERE, OR ASHLEY IN GENERAL. I have never encountered a company with such utter disregard for customer service. I'm genuinely shocked at how bad this entire experience has been. We ordered two tables and a desk from this store with white glove delivery, which we were informed included assembly (no exceptions to this policy were communicated to us and none are in the "contract" either). While we were ordering, I noticed Sue/Lavonda (two different business cards for the same person so not sure what she goes by) entered in the wrong desk. I called it out and she said she changed it. Upon delivery, the desk did not arrive. Apparently it was on backorder but no one cared to communicate that with us. On the delivery sheet, I noticed it still had the wrong desk. I called that day and got a new delivery date of 10/25 and let them know to correct the desk again. 10/25 came and went... no communication, no delivery. I call again and get yet another delivery date of 11/4. They drop the box off and say that because the delivery slip says "unassembled" that they will not assemble the desk. Again, where is this in the contract? They leave and we start assembling the desk, only to realize it's the wrong desk plus half of the right desk (so now we have 1.5 desks). When we call customer service to correct this issue, they say we need to talk to the store - this theme of going between customer service and the store goes on and on throughout our entire experience so I won't get into how many times we were told we need to talk to the other when we called one (hint: over 20). I go to the store and am told that they can process an exchange but not a return because the desk was not immediately returned when the delivery team dropped it off, that it's not eligible for return. Ok... I would have sent it back immediately if they assembled it like I paid for them to do. When they processed my exchange, again, no one knows when it will get delivered. At this point I got so frustrated I asked to just cancel everything and return the desk. We spoke to customer service, the store, and corporate and no one is even willing to listen to us or speak to us about it. How is this possible? They keep saying we are breaching our contract (which is not a signed document, by the way) by requesting a refund even though they breached the contract with the white glove delivery. Additional terms and conditions were not communicated to us nor provided to us through email, website, etc. Every single person we have spoken to (Martha, Otto, the sales team, customer service, Rodrigo from corporate, the list goes on and on) has been so rude, to the point of raising their voice at me and talking to me like I'm unintelligent. I'm shocked no one at the company is not even willing to listen to us. Again, I have never encountered a company so unwilling to work with their customers and speaks to them in such a brazen manner. It was such a huge mistake purchasing from them and I never will again.
I shop at the 288 Pearland location. Ernesto is always so helpful. Thanks!
Recently bought a desk and hutch for my new at home office and Brandon was very professional and helpful in getting my purchase and delivery set up efficiently! Highly recommend 💯
Excellent service and excellent selection are found here. Shout out to Shay and Brandon for all their help and patience. We asked a lot of questions. Keep up the good work.
My sales person Aaron Brown was very helpful. I am not sure what else to say. I felt no pressure to buy. Instead I got a person helping to solve my needs
I had a very pleasant shopping experience today with Brandon. He spoke with knowledge about the piece that I was considering and checked on me while he was doing paperwork. I would definitely shop at Ashley again if Brandon could be my salesperson.
Wonderful experience, the Ashely team members were a great help. Also, Ernesto did an outstanding job!
Shopping in the store was fine although it did take a long time to get the items ordered. The problems came when dealing with the shipping department. I received a text saying my furniture would be delivered the next Tuesday. I called and asked if I could select a delivery time. I was told no it would be between 9-9 and they would call me the day before to give me a three hour window that they would TRY to deliver in. I told the lady I am a teacher and I can’t just leave that I would like a Saturday delivery. She said that was fine. Got it all set up and said all my furniture would be delivered on Saturday. The next day I receive another text saying that my furniture would be delivered on Wednesday. So I called back and told them how I had called the day before and switched my delivery to Saturday. The lady told me she didn’t know what had happened but now there were no openings on Saturday. After being on the phone for several hours back and forth she said there was nothing they could do and I could switch to the next Saturday. Not ideal but okay. Then she let it slip that my couch and love seat had been damaged in shipping and they would now be 4-6 weeks before they would be here. I decided to go look for furniture elsewhere. I ended up finding furniture I liked better at Gallery Furniture. Not only was it cheaper it was delivered that night with no delivery charge and no charging close to $800 for a warranty.
Ernesto greeted me upon entry, asked me what was I shopping for, offered me water and let me browse. I prefer to be left alone as I shop and I experienced just that. After browsing for about 10 minutes, he revisited with me and promptly answered my questions on the two couches I had questions on. The whole experience was easy, not pushy at all and I was in and out in less than an hour. Very pleasant experience indeed!
Jeanette was helpful throughout the whilole process. From when I stepped in the door to the delivery setup. This was my second visiting and purchasing. They are one of my go to for furniture.
DO NOT PURCHASE FROM ASHLEY'S GO TO GALLERY FURNITURE BETTER DEALS, WORKMANSHIP AND BETTER CUSTOMER SERVICE Ashley does not stand behind product. Bought a sectional, took forever to get delivered after numerous phone calls. Could not get ahold of sales guy. Bought a $500 protection plan. I was told it covers everything and anything that goes wrong. I believed them. Fast forward called and filed a claim and sent pictures of tears, poor workmanship. Got a call and said oh we don't cover that issue. I called the store and talked to manager and gave paperwork. Never got a return phone call. I called in and was told the same thing. I told them that was not what I was told. Too bad so sad. DO NOT PURCHASE THE PROTECTION PLAN IT IS A SCAM. I will be sending info to the State of Texas. No followup, poor customer service. MAC will personally call you and you can call Mac or go to his office. Gallery has the best customer service. Don't waste your tome with Ashley's
Brandon was great to work with. I will be back to see him in the future. He was great to work with and helped me find what was perfect for me.
The Pearland store lies to you about delivery dates over and over. They only delivered less than half of my order and I still can't get an honest answer on when I'm going to receive the rest.
I would give zero if I could. My husband Tanmay thakker and I, purchased Ishanti dinning table in last November but we did not get dinning table until June. We tried calling them but every time they would say after 2 months. We got tired of waiting and we went to Pearland store. Agent told us that we will get it in 15 days. Finally So we decided to cancel that online order and we went to purchase that Ishanti dinning table from the store so we could get it early. MANUEL was our agent. We purchased that dinning table on 2nd July. Our agent Manuel said we will get it by September 2nd. We did not hear anything. So we started calling them again. We talked with an online agent who told us that we will get dinning table by 24th of September. Then I did online chatting with agent and he told me that we will get it on November 4th. Then we finally talked with our agent Manuel and he said we will get it on October 20th and it might get late. No one is giving us any proper answer. I would never buy anything from Ashleys. It they don’t have this in stock then they should stop selling it. We don’t know when we will get our dinning table. We have been waiting for the same dinning table since last 1 YEAR. We cannot cancel this order because we have chairs and bench which they refused to refund so we have to wait for dinning table.
Brendan was very tentative and helpful with his assistance today. He was extremely pleasant and approachable. Not to mention his exemplary knowledge of all the products I was interested in as well as some I didn’t know that I was interested in that would be very beneficial to my health and well-being. I hope that he is here during my next purchase!
Furniture is ok at best
Sue was my furniture professional at the Broadway Street location in Pearland, TX. She was AWESOME! She was very patient with me to ensure that I was satisfied. I kept changing my mind a lot, but she was there every step is the way without any hesitation or pressure. Thanks, Sue!
From being ready to walk out and take my business elsewhere, to deciding this location will be my exclusive home goods and furniture store. The customer service has been impeccable and give nothing less than confidence with every purchase made and "issue" that may arise. Nate doesn't stop being amazing with his customers after a purchase is made. The follow-up and communication, there are no words to describe the magnitude felt. He doesn't just have a one-time customer, he has more than earned a repeat customer. There was a slight hiccup with one of the items initially purchased, but when I tell you EVERY team member that I talked to, or has called and/or emailed me, the consistency with grand service that shows everyone truly cares about their customers that have done business with them just leaves me speechless. Nate and his colleagues at this location are why I can't wait to go back to purchase more items, not just for my home, but also items for my daughter. I'll be in soon to not only purchase a recliner for myself, but it'd be a great gift for my dad's retirement. Thank you so much Ashley Furniture - Pearland!!!
I wanted to purchase some furniture but no one answers the phone. What a waste.
Gonzalo en la sucursal de Pearland Texas es un gran vendedor, tiene todas las características necesarias para que al ir a la tienda una persona se sienta bien atendida y nos ayudó para que en muy poco tiempo pudiéramos conseguir y comprar lo que necesitábamos .
Great!
I was given an estimated date for delivery and told they were behind due to Covid. When it became close to the original date I was given for delivery they postponed without telling me and when I called to inquire about it, I was told they had no date to give moving forward. It took over 4 months to finally receive my furniture. No explanation or apology given. 2 stars because at least the delivery guys were nice and the merchandise looked nice.
I went to Ashley's to purchase some furniture, associate Aaron Brown greeted me. He assisted me in picking out the furniture that I needed. Aaron was very friendly, professional and informative. Thanks to Aaron Brown, I had a great shopping experience at Ashleys.
I had a pleasant visit. Justin assisted me with finding the right kitchen table. We look at different tables to find the color, size, and shape that I wanted. He helped me schedule the delivery and explained the warranty.
Brandon was patient and really gave me good information about the furniture. He made me comfortable with my purchase and was easy to talk to.
Came into the store today and was greeted by Mr Justin I would like to say thank you for your help today Mr Justin in your kind smile that put my nerves on ease I have never been to Ashley's store before so I was very excited and to find out the great many deals that you have thanks again we'll visit again soon
I was very very pleased with the sales representative. Mrs.Wessie Davis she was very perfessional an polite with lots of patience ...with a genuine attitude ..
Ashley Furniture is a good store for affordable to mid price furniture of decent quality. I think a lot of their furniture especially fits themes like traditional and transitional. The employees are always very kind and helpful!
Manuel was very helpful at the pearland location. Helped us buy our first apartment furniture!
They price matched what i wanted. Only downfall is they did not have in stock.
If I could give zero stars I would. I placed an order two weeks ago for a Furniture for an entire apartment. I have only received two pieces of furniture. I was attempting to cancel my order within 48 hours after placing it because of the delayed delivery dates. However, the sales person convinced me to keep my order in place promising that my bed could be delivered by the end of this week. I have health issues and need to sleep into a bed at night instead of an air mattress which I’m currently on. Now I Reach out to the delivery team after seeing that there is no order for my bed on my next upcoming delivery. And I’m being told that the bed is on back order. So I have been weeks without proper sleeping accommodations. Even though I have spent thousands of dollars to make sure I’m comfortable. This is completely acceptable for a customer who tried to cancel their order Because of the delayed delivery date and my health issues and the fact that I was promised the next day delivery from another company. However the sales team told me lies to ensure that I would not cancel my order or they would lose my business. And here I am trying to reach the store and of course no one answers the phone. The whole experience has been extremely frustrating and I would advise no one to shop here.
We visited Ashley Home in Pearland, and let me tell you, Brandon hooked it up. He was very thoughtful and thorough throughout our visit! Thank you Brandon!
Delivery was the same as scheduled smooth
I've been waiting almost a year to get my furniture at Ashley furniture
I had a great in store experience, unfortunately once you make a purchase Ashley no longer has an interest to work with you. I was promised a sofa on July 9th. They never called to update me or to schedule. I had to chase someone down (no one answers phones or calls back, you have to wait on hold forever, also the online chat will not help you over instore purchases) to find out they delayed my order. After several offered delivery dates (5 and counting) have blown by, often finding out the day before, I am still without a sofa a month later. They essentially treat you like Charlie Brown by pulling the football away and then promising it again, over and over.
Thomas at the Pearland location was great. He was so knowledgable about the product we wanted. He gave my family an I excellent service. I will continue to go to this location because of Thomas! Thank you again Thomas from the Caldwell’s
walked in with an idea of what I want. Mrs sue showed me a few things and then I went on my own. when I came back I knew exactly what I wanted. sue convinced me to take care of myself first and spend a pretty penny on a temper pedic mattress. everything order rather fast and should have my furniture in a few weeks. very homey atmosphere
From start to finish Brandon was attentive and made sure to accommodate my specific requests. He took the time to walk me around the store, explain the different types of couches and deals that were happening in the store. I was able to find exactly what I was looking for while remaining in a comfortable price range. If I need any additional furniture in the future I will be sure to come back to Ashley Furniture in Pearland!!
I placed an in store order 4 months ago. My order still has not been fully delivered. The in stock date constantly moves further and further without any notification. I have to physically go to the store on-site to speak with desk agents. Ashley does not deliver on scheduled dates unless going to a store to complain about the issue. Very Frustrated Customer!!! The Quality , however is Great!!!
Baaaaaad place they lie on delivery i have been waiting for 3 months ashley i wont recommend any one and manuel platero is the sales person who helped me and he was not honest on time and ordered wrong stuff for me
Don't buy from Ashley, they are going to ruin your time and money and never going to deliver your order. Better choose another company, not this worst one.
Their delivery service is terrible. They charge me $430 in delivery fees and still have not received my order I purchased back in February. They give you number for help, however, they are no help., They are just as bad as the employees at the Pearland location.
This was one of the worst companies we’ve ever dealt with, one lie after the other we will never go here again and we’re letting our friends and family Know the service we received!!!!
Ernesto I believe his name is, was pretty awesome. No pressure but super helpful and friendly.
I had a great experience. Gonzalo Torres was very helpful. He was very friendly. Only negative was that the Pearland store was very warm inside.
Very pleasant experience ☺️ Chad is amazing guy, he was very patience and was happy to help us with our purchase! We got exactly what we were looking for. Keep up good work 👏
Mr. Thomas was awesome. I was being so indecisive but he was so patient with me and helped me select the perfect living room set. He deserves a raise!!!! Thank you Mr. Thomas.
OMG they had everything I wanted. Nate Brown, my salesman listened, and helped fulfill my needs and WANTS. I love that he wasn't trying to oversale, or push me into getting items, that were not in my design idea. Thanks Nate, YOU ROCK!!
Chad was very knowledgeable and did a great job taking care our needs and working the numbers for us.
They deserve -1000 stars. I’ve been dealing with them for MONTHS for delayed furniture and wrong deliveries. Every time I go into the store, they’re completely useless. The manager starts taking things personal… they chose to work for that company, therefore they represent it, therefore they are responsible for dealing with their mistakes and angry customers. It is not my problem if your feelings get hurt, be professional and deal with it like the “manager” that you claim to be. All they do is delay “solution” they claim to have. I have yet to witness anything they say actually happen like they say it will. If they didn’t mess up so much, they wouldn’t be dealing with any upset customers.. just a food for thought! Do NOT purchase from this store. I will be calling and showing up until I get my FULL REFUND.
Gonzalo was so helpful and informative about everything from start to finish!! He squared us away!
With understanding it is towards the end of Covid, but Ashley has repeatedly push back the date of getting everything you need to enjoy the pieces of furniture. We have a table but can’t sit at our table because the chairs never came. Been waiting for the last 5 months . Very unsatisfied and waiting on a response currently because I would like them to take it back and refund ALL the money we paid monthly with unable to use anything. Disappointed.
We met Ernesto, a very kind man. We went looking for a dining table and end up also buying a bed and a dresser. He told us of the great prices they were having and so he convinced us of buying both.
Brandon was so nice and helpful. Answered all our questions with a smile always and lots of patience. Helped us find the right dining table. We got a really good deal and went home happy. For our next furniture purchase we will definitely contact Brandon again.
Found exactly what I wanted. No pressure and everything was completed in a short time period!
Manuel did a great job providing information in timely manner and explaining the different payment options. Great support overall, effortless purchase!!!
Great customer service!
Sorry I forgot her name. But the older women that help me was dress in black.. provide me with excellent customer service and Hospitality. And for that I thank her. She help me through all the process.. I will be back to purchase again !!! Thank You Ashley furniture store 👍
Lowering my rating to 3 stars. The shopping experience was good but delivery is a nightmare. I purchased items on 5/30 with guaranteed availability by 6/8. That came and no contact about delivery. I reached out and now I am told the delivery won't be available until 7/1. I understand supply chain issues but because I was told it would guaranteed be available and now I have to wait much longer I am removing stars. If I had known the delay would have been this much I would potentially have done something differently. Additionally it wasn't even offered for them to delivery the 2 items that they do have and setup a separate delivery in July for the other item. While this does cost them extra I feel based on them breaking the guarantee that it would be justified. So again, the furniture is good and the buying experience was smooth. Take the delivery dates with a grain of salt and expect delays.
Ok we placed our order in June 2021. This order has had a split delivery where we only received our dinging table in October 2021. Then 5 dining chairs were supposed delivered MAY 6th! And we only received 4 because one was damaged. They scheduled to deliver the 5th chair 5/28 and my fiancé fell out of the chair because it broke on 5/29. At this point we are still missing our bed set, a dining table bench, and dining chair. RIDICULOUS, this company refuses to give us anything off of the display because they plan to continue to “sell” the product. Yet, they have no product to sell and this is unethical and unprofessional. DO NOT BUY FROM HERE. Their customer service is as broken as the chair my fiancé fell out of.
Nate delivered exceptional customer service and I am so excited to see my new furniture in my home!!
Excellent service
Friendly service. Items we wanted were in stock, which is fantastic.
Great service!!!
Service is ok so far. My stuff haven’t deliver yet. Didn’t like how they push you to buy protection plan and after paying for it they tell you this is not cover in your protection plan which is almost everything. ☹️ Updating my review here. Within 15 days of receiving my sofa set its tearing up from the seem. I call warranty they want me to call the store. I have called them 10 times since yesterday and nobody pick the phone ☹️☹️
Brandon was AMAZING!!! We came in browsing for sectionals and found one that we absolutely LOVED. Brandon was super friendly throughout the process and he helped us iron out the details with pricing and delivery. Brandon was extremely accommodating, making our dream sectional fit into our budget!!! We were not even thinking of purchasing but Brandon made the deal of a lifetime happen!!! Thanks again for everything.
Brandon accommodating and knowledgeable.
Sue was outstanding and took care of our needs. We will definitely be back!
Absolutely loved my experience with Nate! I received a text to let me know about the flash sale since I was a previous customer, came in, and found a new bedroom set at an amazing price!! Loved Nate’s professionalism and ability to answer ALL of my questions! I most certainly will be back and will recommend others!!
Happy with product, not happy with promised delivery. delivery was scheduled and supposed to be delivered all together; still waiting on part of the order
I love coming to a furniture store where you are greeted upon arrival and treated so kindly. Brandon greeted my daughter and myself with kind words. We were looking for a dresser to match her bed set and he was so patient the whole time with us even though my daughter was a bit indecisive. This is my 2nd purchase from Ashley and I will be back in the near future!!!
Rickie was awesome!
It has been a VERY BAD EXPERIENCE WITH ASHLEY FURNITURE. It has been 1and 2 months and I still haven't been happy with my order. Also the sale associated name Victoria is rude and Pushy trying to sell you stuff and not even letting you know the quality of the items that you purchase. All she cares is about selling things and not about the customer. I DON NOT RECOMMEND ASHLEY STORE TO ANYONE.
I was planning on finishing my Pokemon Go app catching a Pikachu with a balloon 🎈. As I sat down on their comfortable couches. My mom noticed everything was too pricey and so we left the store.
This was my third purchase from Ashley's. Salesman Nate Brown in Pearland store is the BEST!!! He went the extra mile for me when I had to exchange my livingroom set. Very helpful when picking out the right set for me. I definitely will be going back.
The salesman was very knowledgeable and curtios
I bought a bed, mattress and a sofa for my guest to sleep on . The foundation was given to me free and that is what was delivered to me. I had to order mattress in a bag and a frame from Amazon for my guest to sleep on.and so I cancelled the order. Is been more than 2 weeks now I still have the foundation taking space in my apartment and my money is not fully refunded. That’s how bad my experience with Ashley’s home store is been.
Was really comfortable! Gonzalo was a great help for us to find the perfect furniture for our new house, thank you for being so helpful!
Zero stars. I’ve made my order October 2021 and I still don’t have my table. I have 4 chairs with no table. Worst experience. I tried to get them to cancel the order but then said I couldn’t bc I already have the chairs and gave me no other option. It is now April 26th of 2021 and I still have no dining table to eat my breakfast, lunch or dinners on. Highly don’t recommend Ashley furniture.
Ernesto did a great job of not pressuring us to buy but still showed us our options. We came in for bar stools and later requested to see beds. We ended up getting ourselves a new mattress and furniture. He worked with our budget and my partner and I appreciated that! Great selection. We can't wait for our new furniture.
Gonzalo Torres was great! He showed me what I was looking for & he gave me a great price as well he had very great customer service.
We came to the store and we meet a WONDERFUL young man named Brandon. He asked what we needed and took his time walking me and my daughter around the store. He was very knowledgeable and patient. He took his time explaining the finance options. I would recommend him to all of my friends. Brandon was professional and great to work with!! Ashley has won my business because of his great customer service.
Brandon gave us great service. He was able to get me the best deals possible for my mattress and my couch. Will be returning soon!
Who knew buying furniture could be so much fun! Thoroughly enjoyed our floor salesmen, Christian! He rocked and made sure to listen to all of our needs. Ended up with a new sleeper sofa and a server!
Great service with Brandon I will return and purchase
Our sales person Christian was very friendly very straightforward helped us out greatly and Got us the couches we wanted overall best customer service
Friendly, courteous and knowledgeable. Exactly how we like to shop.
As requested looking for the right fit for your home. Sales representative allow me to walk around the store. Willing to put all in respective. Budget wise. All questions were answered as to making what works in my budget. Everything was beautiful throughout this store.I will be back, Thank you
Do not waste your time! ASHLEY CAN'T "DELIVER"!!!
Brandon was completely amazing!!! He had the best service that I’ve ever had before & I’m very satisfied with my purchase. He’s very great at communication & knowledgeable about the products. I’ve been coming here for the past 2 years now & they always have what I’m looking for when I need it. Come here for all of your mattress & furniture needs & make sure to ask for Brandon when you walk in he will definitely take care of you & make sure that you’re well taken care of every time!
Brandon was a very good salesman. He was very quick and efficient with helping me pick out furniture with the leasing process. He’s one of the best sales men that I have came across. Shop with Brandon!
Good service from Brandon for furniture shopping. The couches are highly customizable to whatever you need. There is good financing and discounts.
We found exactly what we were looking for and Ernesto helped us get a great deal! We saved money compared to other furniture stores and really enjoyed our experience.
Brandon was amazing, he treated us very well. Communication skills were excellent!!! Great service!!!
Had a great experience with Brandon today ! Great young man that helped us with $10,000 worth of furniture ! Can’t wait for it to be delivered !!
Manny at the Ashley Homestore - Pearland was incredibly helpful with a full room set purchase for my daughter. We just moved to the area so having a smooth buying experience was more than welcomed. I will certainly be back to this location to purchase more furniture for my home.
Brandon was so great!!!! He was super helpful on assisting me with furniture selection. Really nice and and will return in the future.
Great experience with my purchase. I didn’t feel pushed to buy, salesman was professional and helpful throughout the process. Recommended and will buy again there when needed.
Extremely frustrated with the customer service at Ashley. In store, my experience was nothing short of amazing. However, communication after the sale and customer service is extremely poor. I opted to pick up my furniture and assemble instead of having it delivered. The day before I was set to pick up my furniture I called to make sure it was available only to find out that it was delayed. I was fine with that being it was only delayed for 2 days. Then, a few days later I received a text stating that my order wouldn’t be ready for another 2 days. Again, inconvenient but still I was ok with that. Once the day came for me to pick it up I arrived at the warehouse and received the product with no issue. When I arrived home and began to unpack I realized that there were several defects and damages. I purchased a cabinet that came in over 25 pieces and several screws. When I called to report the defects and request a return I was told by someone named Marco that I should have opened the box at the warehouse and inspected it before bringing it home and that basically it was all my fault. How ridiculous does it sound for me to open a box and unwrap 25+ pieces in a warehouse before bringing it home?! I’m extremely frustrated and just want to get my monies worth. I paid over $900 for this cabinet and I can’t even enjoy it. At this point I requested a full return only to find out that there is a “no return policy” which is nowhere in my paperwork. And by paperwork I mean the single paper that I received that summarized my order. I never signed any contract of any sort, neither was I notified of said policy. Ashley is a scam and this is the last time I will ever purchase anything from them!
I had a great experience, my sales rep Gonzalo (sorry if mispelled) was awesome and I got a great bed at a great price
Visited the Pearland store and I was met by a sales associate, Tolisha H. and her infectious beautiful smile. Not only did she know her inventory, I enjoyed her ability to listen. Once she understood my style, she had an array of ideas. Thank you Tolisha I am excited about my upcoming delivery. S. K. I., a forever customer
Our experience at the store was excellent. Justin was our sale agent he was helpful and experienced. The delivery agents was friendly and courteous. Now we did had an issue with the sofa . When it was delivery the leather was pealing off So we contact customer service the worse experience no one was helpful the phone system is horrible call keeps drooping so I decide to contact Justin the sale agent and he talked with the manager and he decide to approve the replacement of the sofa . The only reason I’m giving this review a 4 star is because of Justin and the manager .
Went to the Pearland location-Nate was super helpful and nice.
I've been looking high and low online for the perfect cozy sofa. Something that will make my home feel homier to sustain the pandemic. I was very nervous about buying anything online before giving it a test trial. After binge-watching Grey's anatomy, thinking I should go to the gym instead, I told myself, you would feel more comfortable at home if you had everything; you needed to feel at home. For example, I don't have a sofa, tv, tv stand, or bed set. I've been planning how I would afford everything this past month. While feeling overwhelmed, I decided to look online and found a cute little sofa at Ashley's. I decided to go in, and upon walking in, I was immediately greeted. I found the perfect sofa priced at $664.00. I was happy I found exactly what I wanted at a great price. In the back of my mind, I knew financing might be something I would have to worry about. Unfortunately, I did not get approved a few options. I was disappointed, but I had a way to pay for the sofa outright. As we were getting ready to finalize the bill, Manny came over and signed me up for another option that got me approved immediately. I was humbled quickly as a little giant tear almost fell from my eye.. it turns out my new sofa will arrive at my home on Thursday. So thrilled 😊😊 thanks G & Manny!
Brandon is the chosen one at Ashley's! He has the best customer service skills! He is very knowledgeable about everything! We are very happy and impressed with him and our split base Tempur- Pedic beds! I definitely recommend him when you visit the store!
It's a beautiful place, very organized and clean. I found a beautiful club chair for my living room. It was perfect and comfortable. I had a very good salesman to help me with it.
Ashley furniture is a rip-off. They're out to make get you in debt with inflated pricey furnitures. They will sneak in extended warranty that's useless and make you pay for something you will only realize later. Be careful about about their extended warranty. You may end up with about 3000 plus additional costs to the furniture that's already expensive. From when u buy furniture here ask them to remove the warranty before u even think about it. I don't think it is needed and sneak it without you knowing especially if you're first time home don't too excited with them. Once you sign anything and leave that store good luck in making any changes. They will make a fool out of you and give a go around and you will give up. Their only interest is to sell and it doesn't matter happens next. The store will not help you and the agent that sells the furniture will always tell you how the manager is not around and he can't handle anything. But to sell he doesn't not the manager only when it comes helping you. My wife and I were very frustrated with this place and we were treated so poorly. Never will shop here again.
Service was hassle free,very courteous and friendly atmosphere. Sales person (Thomas) was awesome!!
Brandon and Ricky are amazing! Made everything swift easy and had everything ready to go!!! I appreciate all of their help.
The store experience was great but when it came to a payment it was awful. I was told at the store my bill will come in 30-45 days after receiving my furniture. I only received one piece in November & took 3 months to received the rest. I kept asking about my bill & they would tell me to not worry it will come in the mail. Next thing is I get a call from the bank which I was past due 2 payments. Reported it to the credit bureaus & now my credit is down 120 points. Very very very disappointed because “30-45 days” haven’t even passe & now my credit is poor.
Stopped by briefly during PRESIDENTS DAY promotion. Nat was very helpful.
Brandon was extremely knowledgeable and very attentive to what we were looking for.
Thomas and Rebecca were outstanding in assisting me with my furniture purchase...friendly, knowledgeable, and honest.
Great service!!! Thanks, Nate!!
My husband and I have been searching some of the big name furniture store fronts in search of a mattress. We were still in the research phase of wanting to make a purchase when we walked in to Ashley's Furniture. Nate greeted us at the front door with a warm welcome and asked how he could help with our visit. My husband and I explained what we were looking for and Nate was off to the races to get us the information we needed and some. Nate brought us back to the mattress he thought would best fit us and our needs. Nate was sure to keep us safe by providing us protective layers to lay on the bed and pillows as we tested out different options. The first bed we laid on we fell in love. Nate gave us financial options, health benefits and was very transparent on the ordering and warranty process. Nate was quick and efficient to get us processed and out of the store within an hour. Like I said at the beginning of this message. My husband and I had no intent on making a purchase this day however Nates customer service was five star and we will have the bed of our dream delivery in a few days.
Nate was an awesome person to deal with. We ended up bying our entire couch section from here, with the help of his suggestions. We were very pleased with the service and knowledge.
Overall I am so disappointed with the lack or response and communication with Ashley Furniture. On the plus side the sales staff were wonderful to work with and very accommodating. However, it has been very difficult dealing with the company, in general. It took months for us to receive our furniture and we never received an email or a call notifying us of the delay. I finally had to call when it was a month past the expected delivery date. We finally got our furniture, but it took many follow-up phone calls and several deliveries. Now that we have the furniture (it has been about 8 months) the couch fabric has pilled and it looks like an old worn couch. I wrote a review on the website regarding this and Ashley responded that they were sorry and would get back to us, regarding this issue, as soon as possible. Well, it has been a month and I have tried contacting them several times. Once again no response or follow-up communication. It is so frustrating! I certainly will not be purchasing additional furniture from Ashley in the future.
Everything is on back order. 12 to 16 weeks for delivery .
My sales person, Nate, was very friendly and helpful. I already knew what I wanted and he facilitated the process. When I needed an adjustment to my order, it was swiftly made. The item was ready for pickup a day prior to the day promised. The process was very easy and I am happy with my purchase.
Brandon was wonderful! He went above and beyond to help us out. Highly recommended!
Sales Person told me desk would arrive in 3-6weeks which i didn't mind to wait a little, now they are telling me its arriving in 5months. I understand Covid shipping delays but this is not the 1st time ashley furniture sales people has lied to me. Just buy somewhere else
The best prices in Pearland love Ashley’s Homestore!! Tolisha Harris was a very nice and helpful representative!! Thank you! Tolisha!
The service was great, my sales person was really helpful.. She was patient and gave service with a smile. She made me feel relax and she gave me some good suggestions. My husband and myself will be shopping there again in the near future.
Updated post - 4/22 - I have to say, I am extremely disappointed with my experience. I initially rated 5 stars because of the great in store experience I had. However, it’s gone downhill from there. I initially placed an order in January 2022 when my move in date was scheduled for April 2022, I was advised my order would be available for my April delivery. As it neared the delivery date, I received a call saying a portion of my order could not be delivered until June/July 2022. I could not wait, so I purchased a replacement for a different price. The replacement was supposed to be delivered April 9. The day of delivery I get a call saying the replacement has been damaged and won’t get to me until the 14th. Which is fine, it’s an inconvenience, but it’s fine. The morning of April 14th I reach out to customer service, they tell me my order is in Houston and I will receive a call within hours to schedule a delivery. 8 hours pass with no call, so I reach out to customer service again. They inform me the order is in a completely different city and will not be delivered until May 7. At this point I am depleted, and I cancel the entire order. 30 minutes later I get an automated call with a completely different delivery date. THEN I place 2 online orders for barstools. They canceled one of the orders assuming it was “fraud” but never refunded the money. We are almost a week into the order being placed, and I still have not received a refund. This will be my first and last time utilizing Ashley Furniture.This experience has been terrible. I can’t even fully enjoy my new home because of the stress behind my furniture issues. A complete disaster. Original Post 1/2022- My experience this far has been AMAZING, Nate was extremely knowledgeable and professional. He provided a GREAT experience overall! I can’t wait to receive my new furniture!
Had a great experience with customer service ordering some replacement cushions. Had to go in store to purchase but they also were amazing to work with. Will be buying our next couch and bedroom set from here for sure.
This has probably been one of the best experiences I’ve had buying furniture. No pressure, just allowing us to find what we like and don’t like. We had a lot of furniture to buy and Cindy (Pearland) is amazing. Will def be our first choice for furniture in the future also!!
Fantastic
Lady in sales department is a BIG LIAR, she lied and said payments would start 30 days after purchase but it was 7 days . Anything to make a sell is to lie to customers.
The agent that helped me was really nice and went beyond his way to assist me! Love shopping Ashley’s
Great service! They have a great selection and I was able to find what I needed. Best part: in and out pretty quickly. Compared to other stores, their delivery times are outstanding right now. Sales person was personable and not pushy. Will come back.
Nate is an awesome designer/Sales Representative. He did a fantastic job with helping us pick and match a new living room.
Have to change my rating to 2 stars. I didn't appreciate that I was told my furniture would be delivered in 2-4 weeks and now I'm just finding out it will be up to 16 weeks. When I reached back out to the salesperson to ask why I was told a sooner shipping time they would not admit that they ever told me 2-4 weeks.
The manager Aaron was kind to my husband and I. I will be getting my items sooner than expected. Overall a great experience at this store. I would highly recommend them.
Gail was great at the Pearland location. I like how she greeted me and then let me look around and come back to ask her questions when I was ready. I didn’t feel pressured and she was also able to save me an extra 10% off my purchase and get an earlier delivery date than expected.
I purchased a Tempur Pedic mattress from this store and they delivered the wrong mattress. Instead of helping they simply told us we had to keep it for 30 days and continue to suffer in pain. The worst service ever and being that I finally decided to invest in an expensive mattress I TOTALLY EXPECTED better service. I'm still fighting regarding this matter and haven't slept well in almost 30 days but I'm not going to stop.
EXCELLENT IN-PERSON SHOPPING EXPERIENCE: My original ONLINE order was facing severe delays (9mo+) due to supply chain issues. The Ashley online sales is a terrible customer experience–you are transferred numerous times and no one has definitive answers! INSTEAD, local Manager Rickie Fullwright did an EXCELLENT job placing a new order and didn't set misleading expectations. She was transparent through the order tracking process, communicated delays accurately, and even honored my original price. SHOPPING LOCALLY offers added relief and stores have better distribution control than the online sales team. Thank you so much Rickie!!
Ashley HomeStore as a whole has been the biggest headache of the year. First, from the unrealistic delivery expectations where I was given a date for delivery and then called back only to be told no its another month out (this happened 3 times). It was only after I requested a complete refund were they able to deliver my furniture the next weekend. So apparently furniture has just been sitting around or they took it from someone else's order. It wouldn't have been bad if they were just honest and upfront about delivery expectations I would like to note that the delay was only for things I ordered in store. Everything I ordered online came before the expected date. Once the furniture was finally delivered, during installation the bed did not have all the parts required to assemble it. The technician called and got an order placed for the parts and have a new tech come out a month late. The tech came but low and behold there were no parts. So I stayed home from work and the tech came out for nothing. Only after i asked for them to just refund my money and come pick up the bedroom furniture were they able to ship me parts next day. But now I am on hold on the 3rd call for them to simply update their system and send a work order over to the AMH repair company so that they can install the pieces on the furniture that they didn't include in the first place. 0 stars. Would NOT recommend.
Worse service ever. I have been waiting for my furniture since September. I came into the store in November (still hadn’t received my furniture) and I ordered a table to add to my delivery. I was told that it would come with my couch, only to find out that when I placed the delivery for the table it started me all over again for my order. I didn’t find that out until I called Ashley the day my dad and brother were going to pick the furniture up. So I had to go into the Ashley store and complain. I received my couch and it had a cut in the front of it. I was told that I had to keep the couch and they would send another. Fast forward to now, just received my second couch and it’s damaged as well. I don’t care if you can’t see it because it’s in the back if I paid good money for my furniture, I want it to last. I will never order from Ashley furniture again. They salesman did not give me accurate information regarding the cleaning of my furniture and it has been a very unhappy experience. Now I’m not sure when I will get my couch and I’m still waiting on and end table that I was told I would receive. Horrible service! This will be my fifth time going into the store because customer service is no help at all.
Ernesto took great care of me. He didn't hound or pressure me. He gave me my space to explore and decide, but was readily available when I had any questions. He showed me options based on what I was looking for and I came back three more times before I actually purchased anything. I would definitely shop there again and ask for Mr. Ernesto!
Everyone was so nice and attentive. We had a great experience all the way through, from the greeting to the transaction. Great place to shop!!
Thank you, Nathaniel B for your excellent customer service and your concern of helping purchase the best sofa for me. Nathaniel discussed with me the positive features of how the sofa I purchased was the best for my lower back pain. I am glad I didn't leave because I wanted the sofa as soon as I sat down. It is perfect for me. I really like Ashley's furniture due to great quality.
The items we purchased are not in stock They stated they where. They setup and charged us a delivery for nothing. We took off work!! We went in store and did a return, to find out 4 days later they didn't do a return or start one. We are not getting a answer from the store. We were told we would get a email of the return request. That didn't happen either. This has been a nightmare. It was our first attempt to purchase from Ashley and our last.They are not together. They do not answer calls at all! Try calling before visiting. We are still waiting for a refund!!!
This has been the most ridiculously frustrating furniture buying experience EVER! I paid IN FULL the day I ordered OVER 6 MONTHS AGO!!. They did NOT deliver anything yesterday AFTER confirming delivery. Now when I speak to someone it was due to not having all the pieces. Why confirm delivery for ALL the pieces if they are not there? I waited there for THREE hours during the delivery window time and was not notified by any means of them not being able to deliver. The rep said ok we can reschedule the delivery, looks like all the pieces are there now" from the night before til the next morning? Now the customer service representative had "technical" issues with scheduling the next delivery. So now I'm not even confident I will get my bed this week! My husband and I are beyond frustrated with Ashley furniture and will NEVER again purchase from there. I know this does not affect any of you whatsoever but I feel the need to express how horribly this process has gone so far. Oh and when I asked to just give me my money back, they can't refund? Bulls#t.
Great customer service from Ms.Jeanette she was very kind and patient with me!!
Great experience! When I walked in there were so many options. I was greeted by William, who pointed me in the right direction to the Sectional of my dreams! He answered all of my questions with ease and gave me space and time to make my decision.
We purchased a new bedroom set for our girls at the beginning of September. It was finally delivered December 3, 2021...or so we thought. Parts of the bed were damaged, so the delivery guys took them back and left the boxes of the rest of the bed in the middle of the floor. We were told we would be contacted for delivery of replacements but found out that was a lie. Apparently, it was our responsibility to call them and ask them to deliver replacement parts. What?! But, the most disappointing part is that we ordered a dresser with mirror, or so we thought. The dresser was delivered with no mirror and after several phone calls, we were told that the salesperson (Gail) was supposed to add the mirror to the order because it is a separate item. How would we know that? We were told by a rep in delivery and customer care to contact the salesperson. I first tried calling the store several times...the phone just rings. Then I called the additional number on HER card and she advised that she would not return to work until the next day, but would take care of it. I received a text from her the next morning stating that she was looking into it and would keep me posted. Meanwhile, I kept her updated on the communication I was receiving from the automated service. She never responded, never got back to me...NOTHING. I had to end up going to the store the following Monday to purchase the mirror which will not be available until the end of January. After waiting almost 3 months for our original order it would have been nice and decent customer service for the salesperson who made the mistake to at least assist with making it right, but nope...she did NOTHING.
Cindy was great! Store is beautiful and the prices are great as well!!
I’m a very satisfied person with Ashley they tended to me effectively and excellently they were very caring and professional
My salesman was awesome in that he was compassionate, kind, patient, and determined to see that my wish list became a reality. The store absolutely amazing with a huge selection of fine furnishing and accents to choose from. Words are not able to capture my experience. I will definitely shop there again.
Thank you Nate Brown you were very knowledgeable with what we were looking for. Quick check for availability. Good schedule for arrival.
Aaron Brown and Manny are the best team. They were patient with us and listened to what we wanted. They went above and beyond for us even before we moved to Texas. Highly recommended!
I was having trouble ordering a tv stand online and called the pearland store and spoke with a salesman (Aaron)and he helped me place my order he was very polite and helpful.
YOUR SALES PERSON NATE BROWN WAS EXCELLENT AWESOME CUSTOMER SERVICE BEAUTIFUL PERSONALITY HE IS A KEEPER I WOULD RECOMMEND HIM HIGHLY
Was able to purchase a beautiful living room set for my home 🏠
Amazing customer service! As soon as we walked in they helped us find the perfect choice for us!
I had a great time shopping for a new mattress. Aaron made the whole process amazing. He is very patient, detail orietnent, to the point he explains everything to me to my understanding. It was a pleasure to work with him. I would recommend him to friends and family moving forward.
Great service from salesman Mr. Levi. He made suggestions and was respectful. Thanks a lot.
Very helpful and financing is wonderful!
I like shopping at Ashley when you have friendly people treating you so nicely. I love the furniture and I will be back.
I love Ashely merchandise and the sales rep. He was very helpful and professional.
Great, fast and easy experience here buying my first couch!
Reception ladies are not good attitude towards customers.
My delivery was scheduled and the it was not met four times in a row, and I miss my work due the false scheduled dates. After speaking with the customer care, they don't know what is going on. The customer care with long hold times and VERY unprofessional, uneducated sounding reps with no sense of urgency, understanding, or care to resolve the issue. Still my order has not been delivered.
Thank you Gail Davis for your excellent customer service in assisting me make purchases in your store today. I appreciate your expert demonstration which informed me how to choose a mattress that would assure me years of restful sleep at night. I learned so much from you today and can’t wait to enjoy all of my purchases. Special kudos to Ashley Furniture for hiring employees like Mrs. Davis who go beyond and above to make sure customers have a positive experience when shopping in your store.
Manny is a great salesman at the Pearland store. It was great customer service along with quality contemporary looks.
I am extremely pleased by Ms. Gail Davis, she was professional and one thing that I was captivated by her, was her warmth approach towards my 9 yr old grandaughter Geneva, I am downsizing and went into the furniture store to purchase a small living room couch. Gail gave us that family approach, I was able to look & take our time on what I was going to purchase.. Thank you Ms. Gail 🦋
Ernesto was very helpful and had great service. THANK YOU for making my daughter's room a dream come true.
This store has horrible customer service and very unprofessional. I would never refer anyone to this store. I wish I never opened an account here. I really regret it.
Professional staff. Nice people. A bit on the high side, but the quality is great.
Nate was a pleasure to work with in getting our new mattresses!!! We truly appreciate all his hard work in getting us the best deal :) Ali & Isiah
Ordered furniture one June of 2021 and still haven’t received my couch. The salesman told us it was to be delivered in July with no hints that they may take longer. I have been calling every month and they say “next month”….. it still has yet to be delivered. The salesmen probably knew they are going to be delivered late, but didn’t bother telling you by making empty promises to lead you to buy. It’s a horrible feeling to live in a new house with no furniture for this long. I wish they would have been more honest so that I would’ve ordered from somewhere else. Update: Ashley’s ended up waving our delivery fee. The couch we received is a year in and we get compliments all the time. Price is very reasonable compared to other furniture stores.
Our experience with Ashley Furniture has been great. Tolisha in Pearland was helpful in finding exactly what we wanted and we will definitely be back when we need more furniture!
We are currently shopping for furniture for our new home. Ashley Home Store was our first stop. Nate was the first person to greet us. He really listened to us and helped us to make some great selections. He made us feel valued and heard. When we changed our mind on some items he didn't try to change our minds. He respected our reasons and budget. In the time we spent with Nate he earned our trust and business. Thanks Nate for an excellent customer service experience.
William T was very patient with us. Very great customer service.
My Mom has been in search for a new sofa for her family room so I decided to take her to the Ashley Home store in Pearland. William greeted us as we walked in. He told us where in the store to focus on since we came for a sofa. Once we narrowed down our search he had an appointment he had to entertain so Nate stepped in to help us. The service they provided us is exceptional, especially Nate. He’s very pleasant, so fun to converse with, made sure our transactions were all good & ready to go, & even provided a reliable contact to haul old furniture. Very impressed! Highly recommend! Will purchase my furniture here from now on.
We enjoyed our self, Mr. Arron Brown was very helpful and explain everything very well, he didn't try to over sale or under sale, he listen. Mr. Brown thank you for all your help, we will be a repeating customer. Jean & Gwen 10-23-21
When you need exceptional service, ask for Nate! Thank you for helping us find our furniture. Your patience and attention to detail was unparalleled.
They where very helpful found what I needed
Purchased a beautiful lamp. Great price!
My experience was great, all my question were answered and needs met and exceeded !
The service was great! Also Nate did a great job with understanding my needs and supplying them. I will be back.
My SALESPERSON was Mr. Manning he was very knowledgeable about the furniture I purchased and friendly.
Nate Brown in the Pearland Store was great. He gave me a time frame and he delivered it. I will go back again for other purchases.
My experience at Ashley in Pearland was great. I recently purchased a home so I went into the store to browse their bedroom sets. Although I didn’t purchase a bedroom set, I did purchase a tempur pedic mattress. And let me tell you, it is beyond amazing! The consult there, Ms. Sue, helped me and was able to answer all of my questions. If you are in the market for new items for your home, I highly recommend Ashley.
I got frustrated with the way Ashley does business. My bed arrived with 8 screws missing so they couldn’t complete assembling it. I called the customer service and visited the Pearland store many times to ask for the missing hardware and exchange if possible. They scheduled the delivery date for the exchange and on that day, nobody showed up. After 2 months, I gave up and ask for a return. The store manager guaranteed that they would return the whole amount including delivery charge. Over 2 weeks after the bed was picked up, I still don’t receive money and they say that I will not get the delivery charge back. I waste a lot of time calling and visiting this store. Worst service ever! I haven’t written such a long comment so you know how frustrated it is. Attached is a photo of the bed 2 months after the delivery taken before I returned it.
Manuel was very helpful with the whole process!!
Great service! Affordable prices. Sensitive to our residential needs! Will visit again!
Stuff was polite, worked on finding different options and provided detailed descriptions of products. The staffing was very fast at getting thing done.
Ordered my furniture in the beginning of August. Before we finalized everything I asked our salesperson Manny Platero if our furniture would be delivered before October 5 because we are expecting company and need the bedroom set by then. I have not received my furniture or delivery date as of 9/29/21. I have called Manny on the cell number MULTIPLE times for an update and have NEVER received a call back. I have called the delivery service line several times and every time I get a hold of someone they always tell me it is scheduled for a date on the following week and that they will call 24 hours before for a timeframe.....I have received nothing. I know we are in the middle of a pandemic and COVID really messed up distribution centers...that's not my problem...my problem is customer service....why won't MANNY return my calls???? All I am asking is for a timeframe so I can plan accordingly. Will never use Ashely Home Store in Pearland again due to customer service.
The only thing I did not like was the furniture was on back order and will take 6-8 weeks to ship . Other than that, I was very satisfied with the customer service in this store.
Kind of helps to know what you want before actually buying. We went in a week before to look around, took a little bit to ditch the commission sales guy, but we saw a couple of pieces we liked. Came back and met a sweet new salesperson, and made her day, easiest sale ever!! Down side, delivery!!! The bed we wanted wouldn’t be available for 6-8 weeks!! The couch we selected will be delivered in 2 days, which is fine, we need to rearrange the living room anyway!!
After purchasing 3 bar stools from the Pearland location, the problems began immediately. 2 were delivered together (1 with small chip on the leg and the other with uneven legs). I was told by the delivery driver “they will take of it”. No one ever followed up. I reached out to our salesperson to get a resolution only to be assured she would open a ticket “when she returned from her day off”. A week later I had to reach out. I was assured a ticket was opened. After another one and a half weeks, I finally had enough and called the Customer Service line. To my surprise (not) the Salesperson flat out lied!!!! I now have a real reference #…….STAY AWAY FROM ASHLEY HOME FURNITURE IN PEARLAND. THEY ARE LIARS AND WILL NOT FULFILL ANY PROMISES OR COMMITMENTS
Quick and easy. Special discount was offered without me having to ask.
I went in for a credenza and dining room set. Left with only the credenza, because their selection of dining sets are dated. Nothing that has ANY unique features. The customer service was great. Hopefully my credenza is delivered the date I was given. These reviews have me nervous right now.
Aaron Brown is a patient, professional Design Team Member. He was knowledgeable about the merchandise and very accommodating while walking us through the process of looking for and eventually purchasing furniture. Thanks for a stress-free pleasant experience.
Very nice and helpful customer service. Ask for Nate Brown! He was very helpful!
The store looks amazing and the customer service fits the environment. Very pleased with My sales representative Miguel he was very informative to all my questions and sold me a Beautiful couch set along with dinner table for a reasonable price
Husband and I have purchased several pieces of furniture from this location and have had great experiences so far. We’ve worked with Nate Brown and his professionalism is unmatched. He is extremely patient and always takes the time to answer all of our questions. He truly is great to work with for all of our furniture needs and we will definitely be back!
Very nice
I'm trying to figure out how this place has such high reviews. Literally the worst customer service, I've ever dealt with. No one that works for the company knows anything outside of their specific area (ex your salesman (or anyone in the store for that matter) will NEVER be able to assist with delivery or explain what's taking so long). I ordered furniture in May and June... still going back and forth with the store where the order was placed, the customer service team and waiting to hear back from delivery team because everyone acts like they don't have access to the other parties involved. I received one of my orders (an ottoman) earlier this week only to find that it was delivered without the legs/feet for the ottoman... Currently been on the phone with customer service for 20min to figure out how to get the pieces delivered. IF you can avoid buying from here, please do. I would not recommend this headache of a process to anyone. Follow up: Ashley Furniture customer service reached out to me today (following my call yesterday) only to inform me, there was no order placed for my ottoman legs and that my order form only indicated that I needed assistance … fingers crossed that it’s actually ordered now…
UPDATE 10/06/2021: I haven't received any of my living room furniture nor my dining set, no calls no emails..........NOTHING!!!!!!!!! This is by far the worst experience I have ever had. I can't give this store any stars this whole experience is HORRIBLE!!!!!!!!!!!!! I purchased furniture from them 2 months before I moved (which I moved Aug. 12th) . I have spoken to several different reps that doesn't have a clue but this rep Amanda I spoke to today was very rude and tried several times to over talk me. My child has has been sleeping on the floor since Aug. 12th (he's 15 and doesn't want to sleep with me) and that's only because we were told his bed would be delivered Aug. 14th. I have no living room furniture, no dining set and my son's bed this is not happening at ROOMS2GO I purchased a rug from there and received 4 days later I also inquired about the delivery timing for furniture and it was no wait matter of fact I was told it could be delivered that same week because their warehouse was fully stocked. It seems to me no one is on the same accord with this company no one knows anything and no one really seems to care about the customers and the money being spent. We even received a bill for furniture we don't even have ( now why would I even pay for something that's not in my presence?) This whole company needs to get it together I wouldn't recommend any one coming here hell not even for a drink of water it may take 5 months to get that!
William Townsend was a delight to work with! He educated me on the different typess of mattresses and pillows. I was able to take my time looking through the showroom without feeling rushed. I'll definitely tell friends and family to go see William!
***i had initially left a positive review but editing it now**** In recent months, I’ve gone to purchase several furniture pieces from Ashley’s. A few of those items have been on back order. Initially I was fine with the delivery date I was given which wouldn’t be until a few months later. My frustration is that once you approach that date, they keep extending it saying it’s not in their warehouse. The only thing I got in a timely manner was the mattress I purchased there. I have to furnish other rooms in my home, never going back to Ashley’s, next time I’ll go back to Gallery Furniture.
It was a quick and easy experience. William asked what we were looking for and showed us exactly what we wanted.
Ernesto was a huge help! About two years ago I bought furniture from another location of Ashley and they were absolutely no help. I felt like I got swindled. I came to this one so my mom and I could look for her new mattress and Ernesto was amazingly helpful. We left with more than what we even wanted! I got a new couch set and she got a new dresser plus an adjustable bed!!!! Thank you for helping us Ernesto!!!!!!
Laptop was down. Had to wait for another laptop. Then the printer was down so couldn't print receipt. Total time to purchase item was about 45 minutes. The item purchased was not available in store. I had to drive 34 miles, one way, to pick it up and then it was too large for my car. I had to make another round trip, 68 miles in my truck to get it.
My husband and I came in with a pretty important mission to get ourselves a new bed frame and bunkee board to go with it. Our current metal bed frame needed an upgrade and both of our box springs were broken. One of which was causing us back pains to sleep on. We were promised delivery just a few weeks after we purchased the items which was a relief for us both. 2 weeks after our expected delivery date of Aug 10th we finally got in contact with customer service only to find out that the items won’t even be in stock in the factory till September 21st and on top of that it will take longer for the delivery team to contact us and schedule a delivery date. It’s unfortunate that this is a huge company but they can’t even get this stuff straight. Will not bother shopping with them again.
Ashley is the worst place to order furniture. We ordered several pieces for our new home. Our bedroom set arrived over a month after we ordered it damaged. We had to wait for another month to get replacement pieces. Then we ordered a futon like sofa. When it was delivered the arms would not fit. I contacted the call center and I was told I was 1 day outside of the return period so there was nothing Ashley could do. I kept calling because we paid over $400 for the sofa. I was told they would send a technician out. The technician never came. I sent picture of the sofa to claims department and they sent out a new part that doesn't work. So basically we are out of $400+ and we have a sofa that's non functional. They sent a picture to our bank of the original delivery and they told the bank that they were following up with us and sending a technician out to our house so our claim with bank was denied. We have not seen or heard from Ashley to resolve this issue. Please save your money and shop elsewhere. Ashley Furniture provides poor service. Calling them is like falling into a black hole nobody knows anything. All we ask for is a replacement item, some one to come out and fix this sofa and if non of these options are available our money back. We are not unreasonable but Ashley furniture is very unreasonable. Update: Ashley did send me a new couch and they replaced all of the damaged pieces. However we still won’t be going back.
Made a purchase on 7/18/21 for the W701-88 xl tv stand. Said needed 2 weeks to be in warehouse. Earliest delivery date was 8/13/21. Which got pushed back to 8/24/21. Still no delivery of the item or contact from the store explaining why delivery has not happened. Been on hold 10 minutes.
Levi was excellent in helping us find the furniture to fit our needs. Overall a great experience.
Ashley furniture pearland had a great variety to choose from. Brandon was an excellent salesman and provided superb customer service!
Update: Still no furniture! And...there have been additional lies!! I recommend that you take your money and business elsewhere!! I placed an order on July 16, 2021. I have yet to receive my order. Each week, I am provided with a new date that the furniture it scheduled to be in the warehouse. The updates are only given when I call to check on the order status. When I ask clarifying questions, no one is able to provide answers. I am told that someone else should have an answer for me. When I attempt to reach the "someone else", they cannot be found. A month later...the wait, lack of answers, and frustration each continue!
Update 9/25/2021 Finally received the other half of my couch today at 2pm. After calling and reaching out numerous times and being lied to about times and possible deliveries, Never once did they reach out or email me back and just passed me to the next costumer service rep. I will never do any other business with Ashley furniture in the future. Poor service. Tho I am glad I finally get to enjoy my WHOLE COUCH after a whole 3 month fiasco, Not just half of the couch... 🤦🏻♀️😣 Update 9/7/21 now it's on back order so now it's 10/3/21 delivery they said & Still missing half a couch.🥺 bought couch in July 2021. Update 8/25/21..After talking to someone in corporate I'm Still waiting.. "nothing they could do" but wait the whole 2 months for a complete delivery. But did get a whole apology. 😒. And maybe just maybe it will be a few more days earlier then expected, they said,... thats all. 🤷🏻♀️ Bought this sectional, and waited a month for delivery, then wow... a completely different color of what I ordered & then only got half a couch upon delivery after a month of waiting...I called and the other half of this couch is a month on back order they said...smh.. 🤦🏻♀️ so now I have to wait another whole month for THE WHOLE OTHER HALF of the couch..sigh...
The sales associate was very knowledgeable and friendly and helpful. Levi answered all of our questions and he addressed all of our concerns.
Goodp
Seamless & pleasant experience! Very happy.
Jeanette was absolutely fantastic! We went last week and couldn’t purchase anything because we hadn’t closed on our home yet. She would text us throughout the day keeping in constant communication ensuring we knew our options. We ended up purchasing our living room sectional and oversized ottoman, dining room table, and bedroom set from here. If you want beautiful furniture that doesn’t break the bank, visit Ashley Furniture in Pearland and ask for Jeanette.
Had a great experience with one of the sales representatives. Answered all questions and accommodated me.
OUT OF STOCK: My daughter got her bedroom furniture here recently. Although they delivered the bed to the wrong house, It's gonna take a little longer now. Well she was buying her 1st house and they ruined the whole experience. Never delivered the bed, then kept 500.00 of her money saying she cancelled. She didn't cancel, they couldn't deliver. Be aware. Would NOT recommend.
Aaron provided great customer service and made sure I found the right Furniture
The assistance in the store was well, no one hovered, they worked out the best deal for me and I was able to get the items I wanted.
Aaron and Gayle were outstanding! They were friendly, knowledgeable, and extremely helpful without being overbearing or pushy! Thank you for being patient with us! We will definitely be back when we need home furnishings in the future!
I wish I could give a negative rating. Still waiting on my furniture to be exchanged since august. The staff is terrible and not helpful at all once they get you to sign on the line and get your money. The manager has been giving me the run around for months now and has been no help. Super frustrating and dissatisfied with this location. Never buying from here again.
Salesperson, Wessie was very knowledgeable and service was excellent.
Good customer service. Our salesperson Telisha was very nice and knowledgeable. We were definitely happy with our experience.
I am deeply, deeply disappointed with Ashley furniture and the customer service my husband I received. I am not sure if they are having an issue with supply or distribution, but I am generally disappointed with the overall lack of communication from the store and its representatives. My husband and I ordered a bedroom set, counter chairs, a dining set, and an accent chair from the Pearland store back on April 16th. We were very excited since the furniture seemed like it was very nice quality for a reasonable price. We were told we would receive a portion of our items in 2 weeks and the rest in 4-6 weeks. Here we are 3 months later and we did not receive anything. In general, I consider myself a pretty patient person, but the entire situation was just so poorly handled that I need for it to be known so other people can avoid the headaches. June 1st was our tentative delivery date. It turned out they ordered the wrong bed frame, they told us our dining chairs would be delivered but they were not ready the day of delivery, our accent chair was damaged so it could not be dropped off, and the counter chairs, dining bench, and table wouldn’t be available until September. We went to the store several times to see how we could resolve this issue and spoke to the manager. All we kept getting were empty promises that we would receive the majority of our furniture before the end of June. June 26th was our preemptive delivery date and we did not hear one word from the store. My husband and I eventually got tired of waiting and canceled our entire order. Needless to say, I don’t recommend the store given the experience that we had. I am not sure if we were the anomaly or if this is the norm right now. Either way, I hope they figure this out before they continue losing business.
We bought frumiture from Ashley 5 years ago sales lady was awesome. Furniture is still strong leather which was passed down to my sister for a wedding gift. She loves it talks about that frumiture everyday. They have good frumiture!! You will be pleased!!
So I've been there twice the first time I spoke with a gentleman name Alenya there was a sofa on sale for$299 i seen advertised so I went to purchase it .he informed me that that sofa was not physically there and that it would have to be delivered I ask could I pick it up and he said sure but the warehouse was very far out and I said okay no problem so he said ware house don't have it but It's always on sale.l come back today. I spoke to a sales woman by the name of Cindy Sofa no longer on sale no problem they had advertised a better looking one than that anyway for only 50 bucks more no problem not all of a sudden the only way I can purchase that furniture is to have a delivery from 6:00 to 8 weeks from now can't pick it up on the warehouse and she was so so determined on selling me very high in furniture she even went as far as the lie and say she had a set on the floor for under $1,000 we get over there it's $1,500 plus I have to buy the tables in the chair that goes with it horrible experience I was just devastated at the waste of time when you could have just told me from the beginning. It was very clear that I no longer wasn't interest to her when I wouldn't let her sell me high inn furniture she kept say I can make it affordable you can pay monthly. Some of us like for HONESTY no matter what the cost is!
I have been waiting for my sofa set for over a month and after waiting so long they reaching out to set up a delivery date only to reschedule two time and now telling me they have not received the items at the warehouse. When they were supposed to set up a delivery date only when they had the items. Asked to speak to a supervisor supervisor is never available.
Pearland Ashley Furniture was awesome...Annie was great,patient,and professional...we got what we wanted and at the price we could afford..We will be back
Ashley Furniture in Pearland, Texas is ALWAYS the first stop when I’m furniture shopping. When I go, Sue always goes above and beyond to bring my vision to life and make me feel comfortable able what I’m purchasing. I always experience high quality service and receive high quality furniture!
We keep going back to Ashley’s for all our needs, continues to be Great experience!! Very laid back atmosphere, never felt rush and Ernesto once again made it that much better!! Thank you for all your help!!
Excellent customer service from Salesperson
This is the second time I’ve been to this Ashley Furniture store and I have to say the customer service here is awesome! Less like a car salesman and more like a family owned business! Much thanks to Manny for letting me figure out what I wanted and then being able to find it and get it ordered! Thanks for being awesome!
Everything was so easy. Was able to find a couch and mattress. Customer service was amazing.
I am a very disappointed customer....we purchased our furniture in early May and we were promised that we would receive our order by May 28th, here we are July 6th and just received only part of my order. No one ever called me to say that I wouldn't get my full order, Needless to say this will be the absolute last time we ever purchase anything from Ashley Furniture 😡 UPDATE: As of today 7/12/2021 We were supposed to receive our delivery tomorrow but instead I received a phone call stating that our delivery has been pushed back another week. When will this end?😠 UPDATE #2 7/17/2021 I have text message as per request 1 week later still no response. 😡 Update #3 07/22/2021 Still haven't heard from anyone, no delivery date, no update NOTHING! 😡😡😡
Great selection and the employees are very nice and made the experience very enjoyable.
It took me sometime to decide what I wanted but my salesperson remembered us after so long... Nate B is a no pressure and well informed salesman ok. I showed him my living space, explained my concerns and he showed me all my options accordingly. Came back today and purchased my living room set and bedroom set. I am very very happy 😊. I had a stress free experience 😊. I'll come back later for other things.
Visited Pearland store during 4th of July holiday and Levi was awesome! Customer service was excellent, he was knowledgeable about all the items from beginning to end!
The salesman was Aaron, very professional and personable.
If you NEVER want your furniture this is the place to go. I ordered living room furniture in March, they delivered one piece of it and now we are into July and still no couch! I was told it would be delivered the second week of July. Well..... Not the case, they now say another 5-10 weeks!!!! And I can't return what they have delivered!!!! I'm stuck with a $1500 chair that doesn't match anything!!! If you shop here don't except a partial order and don't expect to get your order for months, possibly close to a year!!! They should go out of business
Great shopping experience and wonderful customer service. With lots of other furniture stores inventory out of stock, what I chose has a delivery date sooner than most. Very pleased!
Ordered some couches and were told it'll be 1 month. It took 2 months, they were the wrong color and missing a piece. Horrible experience, i will never buy from Ashley again.
Ernesto was absolutely amazing! He was so personable and helped my fiancé and I find the best furniture. Ashley Furniture, specifically this location, will continue to get our business.
Absolutely the worse customer service! We bought and new dinning room set in late May. It was finally set for delivery the beginning of June, which was confirmed by texts, calls, and voicemails. The delivery day comes and nothing. No calls, no texts, nothing! After 2.5 days we finally got another date set. They did actually show up this time....too bad the table is messed up and all 4 chairs wobble. Called and got a service call set for the table and 4 replacement chairs coming. The delivery was set for today and guess what! NO SHOW AGAIN!!! Save yourself the stress and shop somewhere else. 6/18...spoke to customer service at 12:30 amd was told I'd have a call back in 30 minutes, never happened. Called the store and spoke to the manager at 12:45 and he said he would call back, never happened. DONT SHOP HERE! 6/25....still no chairs. I did text and try to resolve this. Like always, someone will call me in 48 hours...doubtful. They were however able to tell me that I have a delivery date of 7/6 for the chairs...chairs that are 3-5 weeks out..THEY ARENT EVEN IN STOCK..but they have another date set for me to waste my day sitting here. Awesome
It was good service
Terrible customer service.
Great customer service. I definitely recommend this place. I have been coming here for years.
The salespersons were very friendly at the Pearland store. Drex helped as best he could & I did make a purchase. I wish there were more storage benches available & more of a variety in rugs & pictures available in store. I had to order my rug online vs the store ordering for me. Not a bad experience.
I bought couch and love seat recliners I purchased extended warranty but told it only covers stains or spills. I’ve never had furniture that seat sunk in abd can feel spring in your behind. The back sinks in no lumbar support for awhile now. I still owe 4 more payments. It hurts anyone who sits in them leans to the side as well only 3 years old. I won’t but from them again I’ve had other companies at least offer to make repair after a lot longer just be cautious
My salesperson was great . He showed me what I was looking for through a catalog and he checked several time.
Customer service was amazing everything went great and the process was very smooth with Cindy Stone. I highly recommend this location and representative.
I’m always satisfied with Ashley Furniture. Not only they have quality furnitures, they also provide discounts and promos. The ordering process is easy too! I’m proud to share my buying experience with my friends and acquaintances!
Nate was amazing! He showed great patience with all of my questions and was able to get me exactly what I wanted to get today! I truly appreciated his service!
We recently bought a bed online and they deny doing the installation as the parts are bought online and the headboard from warehouse or whatever. Anything might be the reason behind this but we wasted a lot of time and it’s frustrating. Bad service. Bad experience. Never buying again from them
I wish I had some thing to rate zero star. I Ordered queen bed online and selected for assembly as well. After repeated long waited calls I am surprised to know that there are not going to assemble this for me as two of the parts were delivered through their online data warehouse and another part was delivered from the store which does not make any sense. Looks like purchasing online during this pandemic times was my mistake. So people who are purchasing online BEWARE of this so that you are not surprised like me. Sorry to say but I will never purchase anything from Ashley Furniture gain.
Excellent selections and superb customer service. Sue is fantastic! We could not be more pleased and will continue to go to this store when we need something!
Sue was very knowledgeable of the product. The only downside is the amount of time to wait on purchase to arrive.
My salesperson, Jeanette, was awesome. She was professional, friendly and knowledgeable. I feel she really cares about her customers.
We recently visited the Pearland location and our sales rep Nate was AWESOME!!! He made it a pleasant experience and it was a pleasure working with him. I can't wait to receive our furniture and see everything together. Thank you Nate.😁
Ernesto was an AMAZING sales person. He wasn’t pushy at all. He let us take our time to discuss what purchases we wanted to make and come up with a decision. We appreciate your patience with us! Wish you all the success in the world. Thank You Ernesto!
(Translated by Google) Very good attention from Mrs. Jeanette. Very professional, patient and helped me decide. Thanks. I hope my sofas will arrive as soon as possible. :) (Original) Muy buena atención departe de la Sra. Jeanette. Muy profesional, paciente y me ayudó a decidir. Gracias. Espero que me lleguen mis sofás lo más pronto posible. :)
I had a awesome experience.
A word of caution if you are going to shop here: Make absolutely sure of the delivery dates for every single piece you purchase. We purchased a new bed but were told the headboard piece would be arriving in a “couple weeks” - in truth, the headboard won’t arrive for another 2 months. This means we can’t put together our bed until that piece comes in. So we’re sleeping on the floor with a bare mattress. Your salesman will say anything to get you to buy a product and rack up your bill. Do your research on the products and find out if they are actually in stock. Don’t be stuck waiting months for a product that is backordered after you’ve already paid in full. Customer service is very difficult and also cannot do much to help. Just be wary.
Overall great experience with Nate. This is our second time purchasing furniture with Nate. Very knowledgeable about all of the furniture also gave us ideas on how to place the furniture in the home. We definitely will be back For more furniture needs with Nate.
Loved my visit and the items I got. Aaron was a great. Help
Easy buying process. Pleasant time strolling through all the furniture.
Good purchase experience. Easy in and out today for what I needed. Item was on back order, but is a non issue if delivered when promised.
We had a good experience in store with our salesperson, Jeanette New. However they didn’t have in stock on quite a few items we were looking for. We were shopping for stools for our island, and out of 4 different styles and 10 different colors, they had only 1 set of 4 available to deliver this week.
Great experience
Great experience at the Pearland location! They made it very easy to purchase and finance furniture, even for a broke college student. Annie was a great salesperson and made the whole process easy. I definitely will be back.
Had a great experience working with Nate. He was very helpful, friendly, and professional. Highly recommend working with Nate!
Levi from the Pearland Ty store was great ☺️
Nate was AMAZING!! He listened to all my wants, needs and concerns, and explained my options thoroughly. He even gave me life, career and love advice! 🙌🏾🙌🏾 I appreciate him! Very helpful, patient, kind & professional!! Thank you Nate!!
It was a good experience!
Salesman was awesome very professional, didn’t harass you to buy … thank you Aaron & Nate for everything and welcoming us to your store !!
Don’t buy from Ashley’s Furniture unless you want the wrong furniture delivered in a 3-4 month span. I bought about $8k worth of furniture in December. In January I received a brown power love seat which was supposed to be gray. I called my Salesperson Gail. She said they messed up in the wearhouse and to just keep it and use it and that they were going to pick it up and swap it with the correct color. Again, she said use it because you don’t have any furniture etc. We kept on getting the other furniture which was correct. In February they delivered a beige colored sofa for our loft. It was supposed to be gray. I didn’t let them leave the wrong color sofa since they still had not picked up the wrong brown colored love seat. They tried to deliver the same beige colored sofa 5 times. Sales person said it was an issue with the wearhouse and that “Otto” the Store Manager was going to take care of it. I was tired of them trying to deliver the wrong color sofa so I went back into the store and wrote down the right codes for each furniture color and sent them to the Salesperson. In March we finally received the correct grey color sofa for our loft. After 3 months they finally scheduled the swap for our power love seat. They were simply going to drop off the Grey color love seat and take the wrong brown color love seat. Long story short, the delivery man said he wasn’t going to take the wrong brown color power love seat because it was 3 months old and had dog hair. So we did not get the correct color grey power seat. I called Gail (Salesperson) who said I had to go to store to talk to “Otto” the Store Manager. I took time off to to go into to the Store where Otto said he was going to take care of it and have the correct power love seat delivered in a week. Never happened. I went back into the store, he went into his computer again. He said the deliver man said there was dog hair. I showed him pictures of the clean couch and he said ok. You’ll get delivery details on Monday. Never happened. So we are stuck with two different color power sofa and loveseats which were the most expensive things we bought from them! These people don’t care about your wants or needs. They care about getting paid and getting their end cleared. Avoid this store at all costs. Last time I shop at any Ashley Furniture store.
Nathaniel (Nate) Brown was exceptional! From greeting me upon entry, explaining the details of the set purchased, discussing purchase and engaging in professional "chit-chat". I can honestly admit, it takes a top notch salesperson to get me to close. (I truly came in to only lay eyes on the product.) Nate...keep doing YOU! Stay engaged WITH people. Sales will come YOUR way. I know I'm sending my family/friends to ONLY you. - 2nd generation Ashley Furniture (he asked if I've ever stopped with them, and "no" is true. But my parents have.)
So big.... so many choices. Good prices too
So this experience was way better than the one I had over a year ago. This time, I received great customer service from Nate and Rickie. They are the best!!! Nate was very professional and knowledgeable and was able to help me find exactly what I was looking for. Rickie was also very nice, knowledgeable and professional as well! They both contributed to my wonderful experience this time at Ashley.
Excellent experience!! Sue made sure we saw all the options we were looking for and helped us check out in a timely manner. We can hardly wait for delivery of the new recliner!!❤❤❤
Great customer service, fast and very reasonable prices. They price matched me for a set of barstools online and set up a fast and easy delivery for my bed as well.
I will NEVER do business with this company again.
Nate was very helpful showing me my options and helped me in decorating my entire lower level I will definitely be a repeat customer.
Very nice & professional sales people. Better quality furniture than Rooms to Go.
THIS WAS THE 1ST & LAST LAST TIME DEALING WITH ASHLEY. THEY SOLD US FURNITURE KNOWING IT WOULDN'T COME IN UNTIL JULY. WE WAITED 3 WEEKS FOR OUR OTHER CHAIRS. RICKI THE MANAGER SAID THEY WAIVED THE DELIVERY FEE, FOR ALL OF THE INCONVENIENCES; ONLY FOR RICKI THE MANAGER TO GO IN THE BOOKING AND SAY DROP OFF BUT DON'T HOOK UP; BECAUSE WE DIDN'T PAY FOR THE FREE DELIVERY THEY GAVE US. HORRIBLE PLACE, HORRIBLE PEOPLE. AVOID PEARLAND TEXAS ASHLEY...
Does this location ever answer the phone??? Been having to make trips on to check on the status of my order that has been delayed numerous times. I call at least 5 times a week and rarely does someone answer a call yet when I go to the store there are always employees standing around talking to one another. 7/12/2021 UPDATE This store customer service is still terrible. I call this store at least 10 times whenever I need to find out status or updates. They assure me they will call back and not once have I got a call back. I wish I never would have spent money here it truly makes me sick. People always play the games "if you could call one person and if they answer you get one million dollars who would you call?" Well if it was "call one person and if they don't answer who would you call?" I am calling this store. Easiest one million dollars to be made.
Very good service and prices 👏
Very clean store. Was not approached by staff. Prices seemed higher to me. I like how they put monthly prices to get people's attention on items. (Very different approach)
Awesome customer service every visit! Great prices too!
Original Review: Great customer service. The employees weren’t overbearing vultures like at other furniture stores but worked hard to get us what we wanted in our budget. Thanks Manny! Update: Manny was great originally, but became unresponsive once my furniture was unexpectedly delayed. He went about 4 days without responding and still has not reached back out regarding my latest request. The original delivery guys tried to deliver a damaged table and only revealed it was damaged after they could not fit it through the door already assembled. We kept telling them that it would not fit and they would have to take the legs off. After trying the front and back, they called some number to have the rep tell me the table would have to go back because it was broken and would fall apart if they tried to disassemble to get it into my home. We had to run in circles to get the redelivery rescheduled as we were told in store their records showed it was delivered. They had submitted a picture of the table OUTSIDE as proof. After lots of calling around we were able to get the table a week later but delivery for our remaining furniture is a moving target and we get different info every time we call (Because no one ever calls us with updates or changes, we would never know until the furniture just doesn't show up). Reps seem unsurprised and unmoved by the fact that I have been given false delivery dates and I still have no clue when I will receive my bed or sectional. I have been misled on the phone AND in store and still do not know when I will receive furniture that I purchased on 4/25 and was originally promised on 5/22.
Nate Brown helped us out throughout the whole buying process. He has great costumer service and was very well informed. Our experience was amazing throughout the the whole store. Everyone was vey happy and inviting. We love our first time visit !
Had a really good experience working with Tonisha today. Excellent customer service and great financing options. Will add to review once furniture is delivered.
Nate the design team was excellent, very patient with me and kept his cool until I made up mind wonderful sales design team . Keep up good work recommending to all my family and friends to see him. Go Ashley. He need a raise.
Sales person Tolosha Harris was very proffesional, knowledgeable of the store's products, and all around helpful with a can do attitue. The process of purchasing items that would meet our needs went very well and was not drawn out. We will be back.
Aaron is top notch, he was fully prepared for my excessive questions and even had his own measuring tape on his person to help me find the perfect fit. He went above and beyond to find me exactly what I needed within my parameters and gave outstanding customer service. I've never been to an Ashley HomeStore before but they've definitely made a long time customer out of me! Now let me give a shout out to all the other gentlemen that are working there. You guys are amazing, I've never had so much excellent customer service, everywhere I turned there was someone asking if I was alright, if I needed anything, ready and willing to help. This whole store is above and beyond!! My next shout out is to the two awesome gentlemen that delivered my furniture! Not only was the shipping free and I got it within three days, but they were also incredibly skilled drivers! They had to back down our street length driveway and did so without ever veering off the gravel into the yard which has never happened to us before! Usually big box trucks that come down our driveway, even forwards, end up putting deep ruts in our yard but these guys were excellent. Not only friendly but professional, respectful and polite. Moral of the store, if you want a high quality product with expert care, outstanding customer service and unbelievably remarkable delivery, shop at the Ashley HomeStore. You won't regret it.
Great customer service! Variety to choose from
THIS WAS OUR 1ST AND LAST PURCHASE WITH ASHLEY HOME IN PEARLAND TEXAS. WE PURCHASED A POWERED COUCH AND POWER OVERSIZED RECLINERS ON 4/3/21. MANNY OUR SALES MAN TOLD US THE COUCH WOULD COME IN ON 4/29/21 AND THE POWER CHAIRS ON 4/17/21. WE DIDN'T LIKE IT BUT WE AGREED. THE COUCH GOT PUSHED BACK TO 7/31/21. SO WE CANCELED THE COUCH BUT NOT THE CHAIRS. THEY ALSO, SAID THEY HAD ONE CHAIR BUT NOT THE OTHER. WE ONLY FOUND OUT BECAUSE I CALLED TO CHECK THE STATUS. WELL YESTERDAY THEY BROUGHT 2 CHAIRS. JUST NOT THE ONES WE ORDERED. WE THREW OUR FURNITURE AWAY THINKING THE FURNITURE WOULD BE HERE. THE REP MANNY TO THE MANAGER DEWAYNE & RICKI HAVE GIVEN US NOTHING BUT THE RUN AROUND. THEY'VE LIED ABOUT CALLING US BACK. I HATE THE DAY WE WALKED THROUGH THESE DOORS . THEY'RE SELLING FURNITURE THAT'S NOT IN STOCK. WE SHOULD HAVE WENT TO GALLERY FURNITURE. IT'S 4/23/21 AND WE'RE ON THE FLOOR WITH NO FURNITURE AND OUR MONEY HASN'T BEEN RETURNED..
Mr. Nate Brown, was a wonderful sales person for me and my friend looking for furniture. He was patient he was respectable and he also was very knowledgeable about inventory the latest designs so we are so happy that we had an opportunity to meet with Mr. Brown and make our purchases at Ashley‘s home store.
I shopped with Nate and he was amazing. I showed him what I wanted and he assisted me with my purchase. I was in and out no time. Thank you so much Nate!
The salesperson was extremely helpful and patient.
This was our first time here at Ashley. Nate was exceptional. He made sure we got the best deal for our budget and not to mention, very very patient and knowledgeable. would definitely come back for our future purchases.
Very good service. Manuel was very helping nature and attitude. Able to negotiate the deal. Not much hassle. Two trips done deal. Keep it up. Nice service. And huge selection
Every time my husband and I visit this Ashely it’s always a pleasure. All the sales associates are eager to help and that’s a plus. Unfortunately we only deal with Nate Brown. His customer service is superb! From his eagerness to help but his laid back, I’ll give you time; patient attitude. He’s never forceful but very knowledgeable about home decor and how to make things POP! I would’ve given a five but Ashley the company itself, needs to broaden their selections in the dining area, bedroom, and chairs department.
I visited the Pearland store on today and was met at the door with the most kind and helpful service rep Nate Brown! Nate help me find what I was looking for and took the time to answered all my questions while I was there and after I left. Great Customer Service!
I really received great service from Ernesto!
The sales person Gayle was extremely helpful and interested pursuit to buy my furniture. She went over and above to explain the benefits of purchasing the furniture!
THE. WORST. EXPERIENCE. EVER. I am so disappointed in my experience with Ashley. Initially everything was great when I ordered my furniture however my experience afterwards has been terrible. I ordered furniture in January and was given an estimated delivery date for February. February came and went and I heard absolutely nothing from Ashley and received nothing. I went physically to the store several times and spoke with staff and they said they’d call me back with more information and NEVER got a call. I left numerous message and never once got a call back. I am STILL waiting for furniture and still being told I have to wait more. I understand the pandemic has impacted manufacturing however I wasn’t given that information beforehand when ordering furniture. My move-in date has been delayed because of Ashley. If a delivery date is actually 3 months after the estimated date provided it’s no longer an estimate, it is a lie! I keep getting lied to on delivery dates and get the run around every time I call the corporate line or go to the Pearland store. Also, as a customer it’s frustrating to have to continue to try to reach out to Ashley staff and receive updates on delivery dates, they do absolutely nothing to help or provide updates. Ashley staff should be updating me vs me trying to constantly track someone down. Transparency on manufacturing delays and communicating with customers regarding updates on delivery dates should be a part of Ashley’s ethical guidelines and customer services guidelines. Completely unimpressed and disappointed with this company and this particular store.
Great service at the Pearland, TX store which is why we go there almost exclusively for furniture. Tolisha Harris, the sales representative, was very helpful and knowledgeable. Manager had no problem matching prices from their online store. We have purchased a living room set, and bedroom sets before. In the past, delivery has never been an issue and I don't expect to have any problems with the upcoming delivery either. The delivery personnel are always very courteous, efficient, careful and clean. They make sure everything is set up properly and take all the trash with them.
Salesperson was off the chart great. Nice selection of furniture. I have purchased from Ashley by. Not enough colors in sofas but furniture is arranged nicely. Your mark-ups on furniture is nothing out of ordinary but the salesperson was courteous, helpful with ideas, professional & proximity of store added value for me.
Everyone is super nice. Our sales person Gail went above and beyond to help us. Ms. Ricki was also amazing, thank you ladies for making our shopping experience super convenient.
The customer service was exceptional. We were very pleased with our personalized service and was able to select just what we needed. Impeccable quality and beautiful selections. 😍
Worst experience from a furniture store I have ever had ...... No return phone call from store manager or any other employees from this store that has promised to call back .... Especially when the problem was on there end .... Once they get your money they could careless about the customer .... I would not recommend Ashley furniture in Pearland Texas to nobody ... Really Ashley furniture period !!!!!!!!!!
Purchase some furniture for our home today. Excellent point of purchase service. No pressure. Very patient. Even moved furniture around so we could see how it looked with other pieces. Mrs. Gail was absolutely wonderful. Keep up the great work. Hopefully the in home delivery will be just as professional and smooth.
Ashley was amazing we were able to get our complete bedroom furniture with a great price and Jeanette was awesome with assisting us in making our vision come true.
This will be the last time I will do business with them! I purchased a bed set from them on 04/01/2021 and the sales person failed to tell me that my item was not in stock and the availability date was 05/22/2021. Well today 06/13/2021 and I still do not have my furniture. I have contacted them every week and the availability date has changed several time.
Great service! In and out with the furniture I needed at the time I needed it delivered. I was told by other furniture stores that they wouldn't have pieces of furniture I would like that were on the sales floor for another 6 months but I purchased items similar to those at Ashley's and will receive them in the time frame I need them.
I had to wait for a VERY long time granted it wasn't the representatives fault because he was attending to someone else but I still had to wait for over an hour and his tablet died while creating my account so he got on the desktop and THAT wasn't even working properly...despite all that they still charged me over $200 for delivery...NOT my best experience.
Some of the things were nice but to much leather
Nate Brown was my sales person and he was great . I’m looking forward to making future purchase with him . Thanks Nate!
Very helpfully and friendly
Had such a bad experience and they dont even do anything about it. Like its so frustrating!
Drex was very helpful. He helped with the bedroom set we wanted and I ended up buying more than what I was suppose too. Great customer service!!
Very educational on furniture. Nate took his time with explaining the deals and offers. Great experience for our first time at the store.
We went into the Pearland location with an idea of what kind of couches we wanted. William showed us every option and we walked the store several times trying them all out. We found the perfect set for us! He also helped us with some warranty work on some other furniture we had previously purchased. Very happy with our experience!
We had a fantastic experience today shopping in the store. The Sales person was very attentive and personable. She was knowledgeable about what the store had and the availability. She really worked with us until we were satisfied with our purchase. A job well done. Thanks Best Regards
Thank you Sue for great customer service.
Overall great customer service from Mr. Ernesto... He was very patient as I tried to make my mind up on an upholster bed for our bedroom, even all the way to the end of the sale and me still asking about another bed... He was very professional and courteous and let me take my time and I appreciate that.. We will be back..
I walked in thinking yeah right they won’t approve me and just like that I was great experience and my sales person was Wessie Davis she is awesome please go by and see her she will make you feel like you are at home again thank you Wessie Davis.
Had a great experience for my first time being at the store. Mr. Johnson was great and patient with me with figuring out the bed I wanted while I was also trying to deal with my two small kids. I loved that the process did not take all day.
My Salesman was very pleasant and professional. I love my purchase and so excited to receive my beautiful comfortable sofa.
Great experience!!! Very helpful and quick. I knew what I wanted and was in and out. Thank you for the great customer service!!!
I had been in the store for 15 minutes looking for furniture, no one approached me and asked me if I needed help. Four other sales person sat talking amongst themselves. Not one of them thought about helping me. If you’re looking for furniture and want respect and patience, look for Drex Johnson. I was extremely indecisive and what I wanted to purchase he took his time he didn’t waver away he didn’t push me towards getting something I didn’t want. I will definitely recommend DREX JOHNSON. I will be back to purchase from Drex.
Met Mr. Nathan Brown while visiting the Pearland, Tx store. We didn't decide on a dining set that day but did today after further research. Nathan gladly processed my purchase over the phone so that I didn't have to revisit the store. I appreciate the great customer service and will return in the future if I ever need anything else.
Manuel was great! He was very patient with me while I was looking and comparing.
Always have a great experience at Pearland Ashley Furniture. Sales man Manuel was very helpful. I explained what i was looking for and his response was quick nailed it! Thank you!
Otto provided phenomenal customer service. He took a challenging situation and handled it with ease. He is the reason I will continue to shop Ashley Furniture in Pearland.
Excellent Sales Associate! Great Customer Service. Knowledgeable About the Product. Did Not Force a Purchase.
Manuel did an excellent job. He even shared about how a piece looked in his own home. He was very sincere in his message.
UPDATE: After the store's response to my original review, I contacted the email address they provided, and they said "...since the order is completed a price match cannot be applied." So lesson learned. I should have refused delivery bc after that it really didn't matter even though I was told otherwise by the store. ------------------------------------------ I can't get a call back. The day our furniture was delivered, I saw it for sale online for almost $500 less than what I paid in store. I called the store that same day and was told that the accounting department would process a refund for the difference. It's over 3 weeks later now, and I've called multiple times, but still no response. I'm extremely disappointed and would caution others to check online prices before buying in the store and definitely don't expect a call back if you make the same mistake I did.
Great customer service! Shopping made easy, employees are friendly.
Beautiful store with great furniture. Can't wait to get my dining table and chairs from Nate.
My experience was great with Nate he really helped me out getting the items I wanted. Thank you Nate for your outstanding customer service. Sandra Pradia
Absolutely the worst Experience I have had with Ashley Furniture in Pearland. I ordered a bed over three weeks ago. It was delivered two days ago without the side rails. I have been trying to call the store and they either don’t answer or keep giving me the run around on numbers to call to see when I will receive my side rails. Absolutely no one has reached out to me from the store explaining to me why I don’t have side rails or when I can expect them. I tried calling the sales department yesterday and a older Caucasian lady kept telling me there was nothing she could do and to call this number and that there was no manager on duty for me to speak to. Really? I finally get in contact with customer service call center and she tells me I need to call back around March 10th to see if they have them and to schedule my next delivery. Why is this my responsibility and why has no one communicated with me. This bed was paid for cash as well! No financing and I have a bed that I cannot put together for another two weeks? This is absolutely ridiculous and I will never be purchasing from here again.
DO NOT FINANCE through Ashley furniture! It is a scam and set up like a title loan joint! ACCEPTANCE NOW is the scammer/con that “finances” you! There are lots of HIDDEN FEES, extremely high interest, etc. They charge you tax over and over again! This HAS TO BE ILLEGAL!!! They DO NOT REVEAL everything to you so you will NEVER get your purchase paid off and you will end up paying 5 times what it is worth!!!! The managers(JEFF) don’t care and DID NOT call me back or respond to my NUMEROUS ATTEMPTS to contact them! My husband and I went back to the store in person and still got no help from management!!! District manager LAWRENCE, NEVER RESPONDED TO OUR CASE either!!!!! A $449.95 table & barstools (which we could have paid cash for but chose to finance to “establish credit” for our 19yo) ended up costing us OVER $753.00 OR MORE!!! NO ONE REALLY KNOWS WHAT WE REALLY PAID! The accounting system is so corrupt!!!! The IRS NEEDS TO INVESTIGATE THIS COMPANY!! If you need to finance your furniture get a credit card with 0% interest for a year but do not finance through Acceptance Now!!!!!! They will eat your family alive financially!!!!!!!
We love Ashley Furniture!! All of our furniture for our new home is from them! They have great deals and the warranty is awesome!! Today be bought our new sofas and the Sales man was so knowledgeable. Thank you for all your help. We left today with smiles! The Pearland home store was super clean and everything looked beautiful! 😍
Don’t order from them they lie about the delivery date just to get u to buy from them and once u do the finance application they come up with several different ways for us to pay more than what the furniture is worth Been ordered my couch and still haven’t received it they have several excuses on why I haven’t received it yet BAD BUSINESS (pearland Ashley furniture)
The delivery time for Ashley is truly horrible. Waiting 4 months for your furniture is beyond unreasonable. What is worst is that when you call to inquire about the status of your delivery, the rep tells us it would take even longer for our furniture to reach the warehouse. When purchasing our items in the store, we were told 6 weeks max.
I received help from Aaron the moment I hit the door. I intended on looking at clearance pieces and leaving from there, but he was so engaging that he showed quality pieces, talked me into applying for credit, to be awarded a deferred interest program on an electric recliner chair I fell in love with. What you see is what you get with fabrics. There are no swatch options.
Really professional, quick, and accommodating. The sales representative was really world Class.
We just purchased a nice bed from this store and Wessie was our sales person. She did an awesome job trying to find us a deal.
Found several different items for different rooms that we loved. Everything went smoothly and quickly with financing. People were friendly and very helpful.
This location has a great selection of furniture for every style! Staff was super helpful and friendly.
Okay but delivery time is always a long wait. Two and a half months for delivery of dinette set.
The process was very easy and the staff was very polite and professional. I was able to get the bed and table for my house I wanted. Covid-19 protocols were followed and I am a happy satisfied customer.
Great service friendly people eagerly ready to assist you
(Translated by Google) The best customer service can be found at Ashley Fourniture, financing plans and better payment facilities. Very good quality and best styles. In Ashley he finds everything. In the first purchase everything was fine but, the second order made me wait too long reaching the conclusion that it was better to cancel it more however in the store and because of its good service I decided to order new furniture in the store the excellent service but the input department it is a total failed very poor lousy service very poor quality delivery service, too. The customer service a total failed the people who answer the phone do not help on the contrary they feel that they are arguing with the customer. I definitely cannot recommend Ashley homestore today, My grade to the delivery department from 1 to 10 I give them 3 The staff in the store (pearling) from 1 to 10 I give an 8 (Original) El mejor servicio al cliente lo pude encontrar en Ashley Fourniture,planes de financiamiento y mejores facileidades de pagos. Muy buena calidad y mejores estilos. En Ashley encuentra todo. En la primera compra todo bien pero,la segunda orden me hicieron esperar demasiado tiempo llegando a la conclusión que era mejor cancelarla más sin embargo en la tienda y por su buen servicio decidí ordenar nuevos muebles en la tienda el servicio exelente pero el departamento de entrada es un total fracasó muy mal servicio pésimo de muy mala calidad el servicio de entrega,también. El servicio al cliente un total fracasó las personas que contestan el teléfono no ayudan al contrario se siente que están discutiendo con el cliente. Definitivamente yo hoy no puedo recomendar Ashley homestore, Mi calificación al departamento de entregas del 1 al 10 yo les doy 3 El personal en la tienda (perlánd) del 1 al 10 yo del doy un 8
(Translated by Google) Excellent treatment and good prices and they help you in everything (Original) Exselente trato y Buenos presios y te ayundan en todo
Customer service was great. Walk in to purchase a table bench for my dinning table. Floor salesmen help me and price matched the furniture I purchased.
Love this store! Great customer service. Would recommend checking them out.
My representative at Ashley’s furniture did well assisting me in getting the best furniture ever for the best deals! I love this store
I was looking for a picture of my new home. I saw one I loved on the website, available at Ashley's home store in Pearland and I drove to the store, I got it, wow, I love this picture and a lot of pictures and articcles at the store, I recommend the store to everyone.
Rickie FullBright is the most excellent sales person at the Pearland location. She was caring and took care of all my needs! If you need anything you should go to her! Ashley’s is super lucky to have someone like her!
Thus far it's been a very pleasant experience. I'm hopeful that the delivery and set up of my new furniture goes just as well.
Otto from the Pearland store was awesome. I spoke to several other locations because I wanted to see a certain vanity. None of them had it in stock on the floor and none were willing to order it in so I can see it. Otto recognizing what a good vanity it was and how easy it would be to sell there ordered it right in so I could see it. I did love it once I saw it and I’m never going to earn it order furniture that I can’t see because colors are never the same on pictures as they are in person. I will continue to drive the extra distance to order from the Pearland store.
Aaron was amazing! He went above and behind to make sure we were happy with our purchase.
Jeanette New was a wonderful help and she even keep tabs on your purchases to assure arrival! Lovely personality!
Alice was awesome. She gave us space and when we were ready to buy she was right there to help us with the purchase. We will be back. Thank you!
Excellent service, treats customers great. Very friendly and helpful. I would highly recommend to anyone looking for furniture. They have a big selection.
Ashley won't haul away furniture even if your buying replacement furniture. You know who will, Gallery Furniture. Sorry Ashley you owe me a credit of $2000.
The staff is very friendly and helpful. I got my order placed easily and got my couch in almost exactly 8 weeks. Aside from the unavoidable wait for furniture right now, I couldn’t be happier!
I've had quite a journey with Ashley...I bought a bedroom and living room set for my apartment and the bed turned out to be too big. I had to change my order and with all the changes and frustrations that occurred,Nate, My salesman, kept a Cool head and walked me through every step. He made sure that all of my needs and concerns were taken care of without showing panic or any frustration of his own. His professionalism and relaxed demeanor was actually very calming and reassuring. I would PREFER to ONLY deal with him in the future. Thanks Nate, You're AWESOME!
Ask for Nate Brown. He assisted my fiancé and I in our new bedroom set. He was able to fit our needs perfectly and within two weeks we had our new bed set. We were worried that our headboard was going to be delayed but it came the day after our bed. We are so thrilled with the experience he provided. Nate is a great addition to the team at Ashely Furniture in Pearland.
Everyone was very professional very helpful my sales counselor was Gail she was outstanding... She understood everything that I need it... the staff helpful in every way I mean everyone it was so inviting
Social distancing was respected during our visit and the agent who worked with us was able to answer our questions and process our purchase in an efficient manner. Very much appreciate the experience.
Came in and worked with Levi, he was super patient and informative. We weren’t able to get a couch we loved since it didn’t come in the color we wanted but he showed us exactly what we wanted and didn’t show us other stuff unless we asked to see other options. Would work with him again.
Manny is the Best!!! Thank you
Everyone was very helpful! The experience was quick and easy. Cant wait to receive the new mattress and bed
Great experience from begin to end. We had Nate as our sales associate. He showed us around and let us explore staying close by if we needed him for any questions. Very professional and we found and bought everything we wanted. We are very pleased. Now just the wait for our furniture to arrive. 😀
My visit with ashley home store was a success. Purchased what I needed with help from Nathaniel Brown who is an excellent sales person.
Buying furniture at AshleyHomestore with Gail was a breeze! She was courtesy, patient, listened to what I desired and made the buying process painless and easy! If you are in the market for new furniture go see her. You won’t be disappointed. 😊
The experience at Ashley was great They were very helpful and knowledgeable about mattress we learned a lot in such a time.
Upon walking into the store, I was greeted and the sales attendant (Aaron) assisted me in finding the exact furniture items I was looking for. Excellent customer service!!
Double check your receipt and price match the website. We just bought a sectional, a buffet table, and a TV stand from this store. The lady that helped us was very nice, but not very helpful with the decorating aspect (we're not the creative type). We were double checking the furniture dimensions online while driving home and realized that one of the pieces had the wrong inventory number (typo) and the online store prices were much cheaper. We were considering canceling and then ordering online, but I called the store and they fixed everything and price matched the website. It saved us over $750. Double check your receipt and price match.
This store was very clean everyone was very nice. The person that help use gave us space to walk around and look at everything. It was no pressure he would come make sure if needed any help with anything and then he would back off and let us finish looking. Very nice guy! The price was very good and also had New Years Day Sale. I bought a beautiful breakfast table for a good price. Thank You I will be back again!
Great service! Sales staff (Aaron and Levi) were very attentive and helpful. Nice variety.
I have had nothing but great experiences with the customer service!!! Everyone is helpful as soon as you walk in the door!
(Translated by Google) Excellent service and superior quality in parts and furniture for the home. Super up to date with seasonal furniture. A very competitive furniture store in the market. (Original) Excelente servicio y calidad superior en piezas y muebles para el hogar. Súper al día con los muebles de temporada. Una mueblería muy competitiva en el mercado.
I went to the Pearland location and I must say. This was a great Furniture shopping experience. And my sales lay Ms.Sue she is the best. She was very knowledgeable she helped me with everything. She helped me find my all of my things. And her eye for decorating wow she was amazing!! I love her I got my whole house furnished.. I will be going back I would recommend anyone to come her. And the prices where unbeatable!!!!
Pearland Texas
Our sales personAaron Brown was great. He was patient and helpful in making our choices and offered options overall we enjoyed our experience.
My rep Aaron was really helpful and patient with me. He even provided good recommendations based on the space I was trying to decorate.
Great customer service!!
I had called ahead and asked if they had a bed I wanted in stock at their location and they said yes. But that was just to get me to the store. I did end up buying a mattress since I needed one. Its delivery was delayed twice which didn't make me happy to sleep even longer without a bed. But at least I got a new bed cheaper than what I was looking at before.
The executive of Design Nate was absolutely awesome. I was able to purchase such a nice piece of furniture and exactly what I wanted with his help. He was very knowledgeable. The store itself was pretty well stocked with all types of furnishings and very nice pieces. From bedrooms to kitchens you won't be disappointed
Nate was very helpful in the store. He was so patient with me as I couldn’t make up my mind. When it came down to delivery Nate went above and beyond to assist. There was a hiccup with delivery, and Nate came through with making sure my furniture arrived. If you ever visit the Ashley Furniture in Pearland, ask for Nate.
My experience at Ashley furniture exceeded my expectations. Nate was my design associate and he made the whole process fun and flawless. It was a quick painless experience and I would recommend Nate to anyone needing a designers eye to bring your vision to life. Hands down the best experience Ive ever had furniture shopping!! Thank you Nate for your patience and professionalism!
I waited to return to same sales person, Miguel at the Pearland TX location. So thoughtful and spent generous amount of time demonstrating and just full of information pertaining to mattress and chair purchases. This is the second Ashley location I’ve used in 12 years. Ashley has been a good experience. Happy Birthday! Miguel! Ann B🥳
My wife and I come here often to find new additions to our home. We always look for Nate with assistance. He listens to exactly what we’re looking for and has great suggestions. His helpfulness is one reason we keep coming back.
Nate Brown is the epitome of superior customer service. I have worked with Nate on several occasions and he is very professional and efficient. The quality of the furniture at Ashley is impeccable and the furniture is always readily available for delivery/pickup immediately after purchase. I would recommend Ashley Furniture in Pearland, TX and Mr. Nate Brown to all of my friends and family.
The sales person Nate helped my wife and I find a dining set for our kitchen breakfast nook area. He was very helpful in finding the right table that would fit our space. Assisted us in looking at a couple different options and finding a great price. Nate actually really bent over backwards to get us an amazing deal. We are very grateful to bud professionalism and salesmanship.
Very good experience at PEARLAND Ashley 😎
My husband and I were window shopping for furniture. Not looking to purchase, more so comparing prices and quality of product. However, Nate (Design Executive) @ Ashley’s location in Pearland was the very epitome of professionalism. That’s an huge pet peeve of mine. He’s also extremely knowledgeable when it comes to home design and furniture. He measured the furniture after being provided room dimensions and proceeded to inform us of the dynamics. In all honesty, it was 1 of the best experiences I’ve ever had, not to mention my husband & I should’ve ignited his patience. I highly recommend any and everyone to go see him. I promise you will NOT be disappointed!
Nate made our shopping experience and home delivery process seem less! We had a few hiccups with delivery but he patched the entire process and helped us tremendously every step of the way! We appreciate that for real!
Had a great experience with Nate he helped us with all our needs will definitely be going back in the near future
I had a wonderful experience @ Ashley Furniture. I fortunately had the opportunity to be assisted by 2 awesome associates Eduardo & Nate. Both were very pleasant professional & informative. I appreciate your patience understanding & no hassle approach...most of all I thank you for the tremendous savings💰💰💰!!!...Thanks again for everything! (S.Granger)
Aaron was great salesman and he truly listened to my needs. He was not pushy and made me feel comfortable
Love Ashley furniture, and Nate Brown made my visit fantastic. Very good customer service 👍. He got me out in no time. Made sure my delivery date was good and everything was to my liking 😊 He's just so Friendly and Pleasant
Nate was excellent! His professionalism is unparalleled. We will be back!
I’m very satisfied! Nate is very professional he explained everything step by step I recommend him as a sales person and Ashley furniture in pearland as the best in town!!
Nate was awesome and very knowledgeable
Great quality and service.
Visited the Pearland store, Aaron was so helpful in helping me find what I needed.... great customer service.
Nate is always helpful and professional! I’m always in and out. Great experience at all time
We had experienced a pretty disappointing delivery day from another well known Co. After canceling that and awaiting refund... wanting to complete our home refresh we decided to go back to Ashley knowing that it would be well into February before we would get to complete our Master Suite. But Nate Brown to the rescue. I had almost given up hope finding something we really loved then Nate showed us the perfect suite. Even better than the other. Thank you for working so hard to get us what we wanted and delivery this month. Thanks again Nate Praying for smooth delivery
The experience in this store was excellent! The sales clerk Mrs Alice was easy to work with, and very understanding to me, and my moms needs. She listen to the concerns that we had and lead us in the right direction. We will definitely visit the Pearland store again!
First off let me say Nate @ the Pearland location is one of the BEST sales associates I’ve ever dealt with. He’s patient, kind, & empathetic to your needs. Throughout this pandemic concerning my furniture there were a few hiccups however, he got me through it. It’s because of him that I continued with the purchase. Thank you Nate for everything......
Nate was professional and respectful. He listened and answered our questions. He worked to get us the best price. He was patient when we made changes.
I was very please with my salesman, Nate at the Pearland location. Nate was very professional, friendly, and eager to make sure I left as a satisfied customer, which made my experience easy, and worth while. Thank you Nate!
Just ask for Nate at the Pearland location! I call him "Nate the Great". He is extremely nice, attentive, yet so professional and he goes above and beyond to take care of you. He helped make my transition and furniture shopping experience, so pleasant and smooth. Nate is the best salesman at this store. I cannot recall receiving customer service such as his, anywhere. He does a phenomenal job at treating ALL customers with importance no matter the appearance or whatever. I have ran into too many salesmen in the past that see me and think I am super young, not dressed up when shopping so they assume I cannot afford to shop so they hardly help and provide service. I did not have this issue with Nate at all. He did an amazing job helping me and I have and will continue to refer anyone interested in shopping with Ashley Homestore in Pearland to him. Thank you Nate!!
Shopping on Black Friday wonderful deals and my time being in the store to buy living room set less than a hour. Wonderful salesman by the name Carl help I told him what I was looking for and amount that I wanted to spend and he help with all.
Great shopping experience. Our salesman, Aaron, was truly a professional and people person. He even gave us some no hassle information on bedding and sleeping as well as allowing us to experience the difference a mattress can make. We will definitely be back.
They have great sales and financing. Miguel helped us find everything we needed and was very concise when we were asking about pricing, financing and the discount options.
I would not shop at Ashley Furniture if it were not for their awesome sales person, Nate. He is attentive, customer centric and has helped us solved several issues concerning our furniture. if you're looking to shop at Ashley in Pearland, make sure to request Nate. It's so refreshing to experience great customer service these days!
Ashley Furniture in Pearland has a good selection of furniture. Their prices are competitive, and they have plenty of staff who are ready to help you find what you're looking for. Our sales rep, Nate, couldn't have been nicer or more attentive to our needs. If you make this store your first stop, you won't have to go anywhere else.
As always it was a very pleasant experience to shop in Ashley Home Store our salesman Miguel is very knowledgeable and kind. It's people like him that keeps us coming back to Ashley Furniture.
I had an awesome Black Friday experience with my sales representative Nate Brown. Great Black Friday deals! Nate was very knowledgeable and extremely professional. He listen to what I needed and patiently answered all my questions. I'm so excited about my purchase! I definitely give Nate the Great and Ashley Furniture a 5 Star rating!!
My and I felt very please with the sales associate at the Pearland Texas store his name is Williams he was very professional, we bought a outstanding beautiful bedroom set. We were so pleased with the quality and beauty of the bedroom set two weeks later we call Williams and bought a nice dining room set. Thank you for quality product and outstanding customer service especially from sales associates like Mr. William. Your brain will be magnified in the community especially with that kind of service and reputation. Thank you.
Ernesto did a great job showing me around the store and finding furniture per my taste and request. I am very happy with my purchase and will definitely be back to furnish other rooms.
Nate was an outstanding salesman. He treated my family with presidential service. Longtime customer for the product and a top notch salesman like Nate
EDIT: Can't post a new review so had to edit the one I left last year. Star rating has not changed. We purchased some furniture in March and was told early June for delivery "at the latest." Late May came and no call to schedule delivery. Was told 2-4 weeks. Mid June no call. Was told 2-4 weeks. Early July no call. Was told July 20. July 20 no call again. Was told two weeks. Called Saturday July 30 and now I'm told no earlier than August 12. If you buy from here, make ABSOLUTELY SURE the item is in stock and ready to deliver or you'll be waiting in perpetuity.
Just bought Top of the line Tempur-pedic adjustable bed. William Townsend was our sales representative he was extremely knowledgeable and helped us find the perfect bed
Good looking furniture, but the prices were a high. Most of the furnishings are not immediately available due to the pandemic (Covid 19) Sales person was great to work with when asking questions, he answered promptly to my satisfaction. It was because of the sales person I made the purchase.
Great service today from Aaron. He was very helpful, able to show us several different options that we purchased for a very reasonable price. Thanks so much Aaron!
husband and I recently purchased a home at Country Place in Pearland, Texas. Living in Florida , I was new to everything in Texas ...Pearland was a wonderful experience! The first time shopping at your Pearland store, my son and I were cordially welcomed to Ashley Furniture by Designer, Nate Brown. I must say , Nate is extremely personable and thoroughly educated in the products , design and delivery of the furniture collections. With Nate’s meticulous guidance we have purchased all the furniture for our Pearland home and will have it delivered in December . I felt comfortable ordering long distance and know we are in good hands . I will be buying accessories to finish the final touches in our home , calling again on Ashley Furniture and Nate to pull everything together, to make this house our Texas home! Thank you Nate, for making our experience really Exceptional! Our Best, Cliff and Barbara Iacino
Great experience! Let's get real, furniture is expensive wherever you go. This place was hands off and were not pushy.
We worked with Nate Brown and he was awesome! Honest and low pressure and took his time with us and even texted with us after we left after browsing to help us make the best decision. Very kind and conscientious and fair. He explained all purchasing options with us and ultimately we were able to take advantage of the cash discount. Very pleased with our experience.
I accompanied my father to this location today on his search for an adjustable bed and mattress to improve his sleeping as well as find a sofa and loveseat to update the den. The Pearland store being in close proximity to his house was an added plus, but my dad expected that he was going to have to visit several other furniture stores around town before he found exactly what he was looking for. Instead, he was pleasantly surprised. The staff was very professional and greeted us upon arrival. Nate (Ashley’s Design Executive) was very knowledgeable of the products, not pushy, and sincerely listened to what my father’s wishes were in adjustable bed and mattress preferences . He also explained all the payment options very clearly. My father ultimately made the purchase of all the items he wanted, and we appreciate Nate and another unnamed associate who provided exceptional customer service from start to finish. My father felt good about his purchase upon leaving the store, and he plans to return to this location again for future furniture needs.
I was greeted with a friendly hello and I’m sure a smile although I couldn’t see behind the mask. I was looking for Carl who was recommended and his knowledge of showing me what I came for was great. He wasn’t pushy in trying to show me something I didn’t want. I made my purchase and out the door. That’s shopping 🛍
William was very nice and helpful.
It was perfect. Salesperson let me know he was there to help or answer any questions. Then he left us along until we needed him. He was polite and well informed of his duties and the product. The item we picked was not on stock but will get it in January. Time frame worked for us. Recliner was just what we wanted at a good price. Perfect.
Aaron at the Pearland location was extremely patient and professional. I spoke to another location and they refused to complete my transaction over the phone even after I expressed how uncomfortable it made me feel to have to go inside a store. Aaron allowed me to complete my transaction with ease.
Lucio was excellent, courteous and gave us all of the detailed information to make an informed decision. Great selection in store as well!
The service was great! Will be looking to change my bed room furniture in the near future. Great customer service from Nate and Jeff at the Ashley Homestore Pearland
We visited Ashley’s November 21/2020. I met one sales person and she wasn’t much help, when it came to discontinued item. But Nathaniel Brown was awesome, he was able to find the item that was discontinued at a great price. Needless to say I am a very happy customer!! Thanks Nate😊
Do not order from the store! And broke the headboard we waited eight hours for them to deliver another one. When they did arrive with another headboard the box was missing pieces we were still unable to sleep in the new bed!
Wonderful customer service, the employee helping us by the name of Aaron was not shoving sales down out throat. He would give us time as a family to discuss what we wanted & would return to help with any questions we had. Would definitely shop there again!
Very professional and quality products! Ernesto was very helpful, welcoming, and answered all the questions we had. Best customer service I have seen in a long time. Definitely will be back again when I want more furniture.
Quick easy purchase knowledgeable sales persons
I ordered an identical piece of furniture from Coleman’s online that Ashley also had in their showroom but didn’t realize it at first. Coleman advised me through 15 different emails over a 5 month period of time and continuing of constant changes in manufacturing postpontments, shipping issues & expected delivery times which kept extendending later and later. I finally got fed up & called Ashley furniture and ordered it straight through them with a guarantee of delivery in 3 weeks or LESS. I accomplished all this in 1 hour! Thank you so much Carl Reed!! I then called Coleman’s and canceled my order immediately demanding my refund. It ended up costing me a little more to reorder locally with Ashley but it’s WELL worth it knowing I’ll have the furniture I’ve been waiting for since July before Christmas and be able to enjoy my holidays comfortably.
I bought furniture back in September it’s now Nov and we STILL have not received it. It’s original delivery date was oct 28, it didn’t arrive. Not only did it now show, NO ONE CALLED TO INFORM US. My husband called and received the date nov 25! Which is absolutely absurd. So I called, less than 5 hours later and got the date Nov 11 and I asked to be called by a manager. AGAIN NO ONE CALLED. FINALLY I call again and talk to a manager, he informs me that it’s scheduled to be delivered nov 19 but it could change and they wouldn’t know until it gets closer. I understand the pandemic has hit everyone and there will be delays but the lack of communication is beyond terrible. I will NEVER purchase from Ashley every again.
I bought a whole house worth of furniture from them 16 months ago, purchased a warranty and now my couch is ripped and all of the seams are coming a loose. I called the warranty and what do you know, it is not covered. I called the store and they said they only give a 12 month manufacture warranty. I just called the store and they quoted $165 for a new cushion or $65 to repair it. It’s beyond repairable. Please beware, do not buy the warranty unless you have small kids or pets which I have neither and yet my couch is stilled ruined. The warranty was $600+ dollars and doesn’t cover anything important. Poor customer service, I’ve been on hold over 30 mins. All the seams are opening.
Awesome deal and friendly sales advisor. Ask for Ernesto at the Pearland Ashley store.
Very professional and friendly salesman, Aaron. He went above and beyond to help us purchase and give us the best deal on the 36 month, no finance charges. We would definitely recommend Ashley furniture and Aaron To anyone looking for a great deal.
Excellent customer service from the staff, and overall shopping experience.
Nice furniture, quick assisting.. very friendly
Beto really helped me out with my purchase. He showed me a couple options and was very accommodating. I left feeling that they had great service and prices. I cannot speak for the experience of the furniture actually arriving as it is scheduled for delivery next week. I will update if necessary. My furniture arrived with no damage and looks amazing! All I had to do was put the legs and handles on :)
We have been buying from Ashley for quite a few years now. The price point is just right, and the customer service and delivery are excellent. We will continue to purchase from Ashley for our home needs.
Great customer service, I highly recommend their salesperson Lucio Vasquez.
Sue was very helpful and great customer service!
Hello, I can go on and on about Ashley home store in Pearland Texas and Broadway! The experience when I went to purchase my bedroom set was pleasant. I waited 2 months just to receive my furniture. When it got delivered I notice on my bench that the leather was damaged so I called Ashley home store and Spoke with Ricky, she got the part delivered to my house and told me once I get it to call them and let them know so she can send a labor to fix it. I called once I got it and she told me I will receive a call maybe next week to let me know what date they’ll be coming. I didn’t get a call back that next week and it went on to another week still haven’t received my call. So I finally gave them a call and had to explain to another manger name Aldo and he wrote down my name and number and told me he will give me a call back. Still nothing, Now it’s going on two months since the part got delivery to my house and still haven’t sent out no one to fix the problem. Now I have to contact Corporate!! If you purchase anything from Ashley’s home store make sure you check your furniture out real good and take your time because once the delivery driver are gone I don’t want no one to go threw what I’m going threw behind some furniture from Ashley’s home store!!!!
Excellent customer service received from Danielle.
For years my family and I have bought from Ashley furniture. Two years ago I purchased a sectional and bought the protection plan. This summer was the first time I needed to call and have someone come and get stains out. Whatever you do, DO NOT BUY THE PLAN!!! I was told anything is covered by the sales associate. Having four little boys, I knew we needed it. During COVID, I called the furniture insurance company and was told they were backed up. While the world was dealing with changes I completely understood. Finally, after many attempts a technician came to my home, walked in, looked at the sofa and said, “oh there is nothing that can be done.” So, now days later the insurance company is telling me there is nothing they can do. They will not get it cleaned, replace it, or even try and help!! I will NEVER buy Ashley again.
I am completely disappointed with this store and company. My husband and I purchased a bedroom set on September 6th & we still have not received it as of October 8th nor have we been able to get a date when it will be delivered. Miguel Narvaez was our salesman and he entered our phone number incorrect and no email address so we got no call or email letting us know the delivery date had changed. Its impossible to get an answer on any of the toll free numbers. After calling several numbers & waiting for hours I was told the person I spoke with on September 24th (my original delivery date) never actually scheduled the second delivery date which was supposed to be October 2. I went to the Pearland store and spoke with Rickie who said SHE would call and confirm a date & call me & let me know. Of course she never called so I called her and once again she said she would call me back and she still hasn't. We've already gotten rid of of furniture because we thought this was a reliable company. They are the worst I've ever dealt with.
Ernesto was very nice and took care of me in a timely manner. I didn't feel pressured at all to buy something
Fast and efficient service. Also was very upfront about the current delivery delays.
Clean and nicely set up. Employees are very kind and helpful. The process was quick and we are very satisfied with the service.
They do not answer the phone at all. Called multiple times nothing. Furniture is beautiful but forget about getting it delivered. They do not keep you updated on when your things will be delivered. Need to cancel my order!
The staff was excellent the young man William that helped me was very knowledgeable and pleasant about the product. However I'm very unsatisfied with the manufacturer and their timing and delivery. I waited 9weeks to receive a table without the chairs
Do yourself a favor and go see Nate. Extremely friendly, fun to work with and has a GREAT sense of style. He helped me so much with my furniture shopping and made it extremely easy. Thanks again, Nate for the great experience. I’ll gladly send any of my friends and family to you for all of their furniture needs! You’re the man!
I had a great experience, friendly staff and spend quality time helping us choose furniture.
Couldn't be happier with my experience. A lot to choose from and a helpful but not pushy salesman.
When I walked into this Ashley’s store, I was greeted by a very professional and polite sales associate. His name is Nate, and I will be returning to make a big purchase from him.
Lucio was very willing to help my husband and I in selecting a recliner. We where originally coming for a headboard. After walking around he came over and assisted us with our purchase. We will be back in the future.
An amazing collection and very nice sales person, also they're very helpful and understanding customer needs
Danielle was great. High quality options were plenty. Got some much needed furniture for our first home!
Great Service
Nate in Pearland is the BEST Design Sales Executive that I've ever had the pleasure of working with! He was extremely professional, knowledgeable, and provided exceptional customer service! He worked diligently to compensate for my delivery "mishap"! Since I didn't receive the furniture when promised, I can't comment on the quality, but I CAN say that Nate made this furniture purchase very pleasant and easy!
We have now purchased two furniture sets from this store. While the store employees are pleasant to deal with, the nightmares begin when you start dealing with delivery personnel and customer service afterwards to correct any issues. The first time we purchased a master bedroom set with bed frame, headboard, dresser, night stands, and lamps. Our materials did not arrive together at the same time, after specifying at the store that this was important for us. Our second order was a full size bedroom set for our daughter complete with bed frame, headboard, foot board, mattress, dresser, and mirror. They delivered a black foot board for the white framed bed. We have tried repeatedly to contact management regarding the issue and have yet to hear from anyone. To say the least we will be taking our business elsewhere moving forward. If only their delivery teams and customer service could match the pleasantness of their store they would have a very pleased customer. Instead, we are very unhappy with our experience and do not look forward to having to deal with this furniture franchise anymore.
BUYER BEWARE! They have the worst customer service I have encountered in all my 68 years of life. If you have problem after the sale you are on your own.
Jeanette at the Pearland Texas Ashley store was very helpful and understood what I was looking for. She Found the right piece of furniture for me at the right price. Thanks!
Great sales staff!
It was great.I new what I wanted, William helped me with my purchase, and I am very excited for the delivery.
This was my second time visiting Ashley home store the item I was looking for was not there,but the sales person found me another one a little cheaper, great service when I entered the store will return again thanks guys
Nate gave us great service and was fast too!
We had a very good experience. Sue and Jeanette were very attentive and provided an excellent customer service. They were knowledgeable about their products and services. They were also very friendly.
I recently purchased a sofa set and Nate Brown went over and beyond to help me with my purchase. I am extremely happy with the customer service I received.
Love the products but the service and deliveries have been a living nightmare. We just got I final piece delivered since March and now still waiting on a service call that was scheduled in April.
If I could give back the furniture that I’ve already paid for I would. They don’t communicate anything. COVID is an excuse for delay of furniture not unprofessionalism. My delivery has been delayed and parts are missing and I made this purchase in MAY! Go to Rooms To Go if you’re reading this! I wouldn’t buy anything from here anymore even if I was paid. Don’t comment on here and ask me to reach out to you all with my information, because you haven’t even after I made my yelp review. UNPROFESSIONAL!
Great experience at Ashley Furniture in Pearland ! Got everything I needed for my house, and Gayle was the best! Thank you for prompt, courteous service. I’ll be back!
*****I WOULD GIVE YOU ZERO STARS IF I COULD***** I purchased furniture as a BIRTHDAY GIFT for my two oldest children (back in June). I spent over $10,000. BUY with CAUTION. I explained the importance of the delivery and was assured. I would have the furniture no later than 08/05 that was really close to the kids birthday but it worked. The mini renovation began and tossed their old furniture painted their rooms purchased new bedding and waited for the delivery. I received an update via text message that the furniture would be delivered after 08/26. I called their customer care and was assured I would receive my furniture on 09/01. Days prior to the expected delivery date, my husband rearranged his schedule again to receive the kids furniture and called to verify the expected delivery date of 09/01, he was assured the date was firm. Today he decided to call and get an approximate delivery time or window for the delivery and were advised the trucks have already left for the day. My new date is 09/05. I am no longer interested in doing business with them at this point. I should have gone to Gallery Furniture.
Great experience with Miguel, amazing customer service, keeping up with the cdc and wearing mask and helping out. Staying even after hours, cant complain 🥳🥳🥳
The staff greeted us quickly, helped us locate some styles we saw online and gave us updates on in stock/out of stock furniture. Friendly, helpful service and we left with a nice dining set at an affordable price! Will definitely be back in the future!
Great place good selection definitely going back!
We went in over 2 months ago. We purchased 2 couches. The salesman handed us a contract to sign. My husband was hesitant to sign it because it didn't give an exact delivery date. The salesman reassured us multiple times that it would be under a month for delivery. He said that they were backed up due to COVID. That makes sense. We obviously wanted to be understanding. But we asked multiple times if it was over a month if we could cancel. The salesman told us that would NEVER happen. Well he lied. It's been months and they have given us multiple days for delivery and then change the date last min. We have both had to take off work only for them to back out last minute. When we call and ask what can be done, their customer service representatives are rude and and tell us we're going to pay no matter what. At this point, I don't not understand why we're paying for shipping that is over a month late. We've also both lost out on money because we've had to take off work. NOT WORTH THE DISCOUNT. They lie, and are Incredibly rude.
Sue and Miguel were awesome!!!
Nate was the one who assisted me and my family.he really made us feel like we were at home.thanks Nate
Always clean and enough staff to attend to customers. A lot of selections for the 🏠
I ordered bedroom furniture on 6.17.2020 at Ashley home store in Pearland Texas. As of today no delivery and the delivery date has been changed 3 times. I called the store no answer. I called the saleswoman Alice, no return call or no return messages. This is the worst buying experience. If furniture is not in stock please be courteous and tell me, so I can go to another furniture store. Update to this review: Today 8/19/2020 my furniture delivery was confirmed and scheduled for 3pm - 6pm. The delivery did not arrive. No show or no call from delivery team. No answer on calls to customer service. My account has been charged for furniture but not delivered. I waited all day and no delivery. I have been waiting for 2 months on furniture delivery. I contacted the email team at feedback. Absolutely nothing. Today 8/20/2020 - I cancelled the complete bedroom furniture order from Ashley and ordered bedroom furniture from "ROOMS TO GO ". Rooms To Go will deliver the furniture next Thursday on 8/27/2020. That's exceptional service at ROOMS TO GO. I am cancelling the credit card at Ashley and will not shop at Ashley furniture anymore.
Nata Brown was my sales representative he is also In charge of design at the store. It was pleasant that he allows to browse and then when we seen satisfy of our browsing and had question he came around and answered all the questions we had. Different finance alternatives, explain the process of delivery and even provided his personal number so we can ask him directly if any other questions come up. We ended up getting a bedroom set. Thanks Nate
Miss Gale was a joy to work with and helped us to get a wonderful rug and chair that we can’t wait to add to our apartment! We are consistently satisfied with the things we buy from here and the people who have helped us.
This store is incompetent. When ordering furniture they use a third party for delivery service. I've ordered my furniture over 2 months ago and it's now been delayed 3 times due to back order. While understanding due to covid some things may not go as planned but why is this a new normal of customer service. I get confirmations that the furniture is scheduled for delivery but the delivery company doesn't have a clue where the furniture is located. Note to those looking to buy from this company. If they do not have what you are buying in stock to deliver or pick up dont expect it anytime soon. If you call and try to speak to a manager they will always say the managers are "in a meeting". Really everytime???
This review is for Nate. He has been excellent from all aspects and has made the buying process super easy. Very informative and knowledgeable.
I am so frustrated and beyond annoyed by the service of Ashleyfurniture. I bought several thousand dollars worth of furniture on July 4th and was told shipping would be within 4 weeks. I called multiple times inquiring about my delivery date, all they say is “your order is on back order when you bought it so we have no idea” August is here and I get a text saying it would be delivered towards end of September, a week later I got another message saying November to December delivery date. When I called to cancel my order, they want to charge me 10% of my total for cancellation. For what? If i was told upfront by your salesman that i would not get my furniture until 6 months do you think I would have bought it? I will never shop with your company and will never recommend your company. Currently waiting to speak to the general manager of the store. Mr. Otto Herrera I’m waiting to speak to you. It’s strange that every company I have ordered from has delivered within a few weeks except your company. I know covid has delayed things but this is ridiculous and should have been communicated up front!
I had a great experience at Ashley. Shopping for a sectional and furniture and general is stressful. So many options and you always want the best deal. The customer service at this particular location is great. There are a lot of salesman on the floor. Lucio, Beto, and Carl helped us out and we were able to walk away with a purchase we feel confident in.
I purchased a sofa sleeper and accent chair recently, from the Pearland store. My agent was Nate Brown, an excellent salesman. He was well informed and strategic making choices. The service, though delayed because of Covid19, was worth the wait. The delivery team also reflected the courteous and helpful nature of the store. Will definitely use Ashley again and again.
I have a great experience everytime I go to Ashley HomeStore. Nate is the best. He takes good care of me. And shows me different types of furniture I want for my rooms. Him and Aaron helped me choose different pieces for my home I just purchased last year. They were so patient and listen to what my idea was. Here I am a year later and I contact Nate for help with my office. I really had no clue on what I wanted and Nate helped me figure it all out. Thanks again..
I’ll say it again Nate Brown is an awesome sales man was very helpful and patient with us made sure we where 100% happy with our purchase 🙌 will continue to do business with him 100% recomend you give him a call!!
We got rid of our old furniture close to our delivery date. Needless to say I canceled my order due to my delivery date kept getting pushed back. Because we needed something ASAP. Went into the store and the manager couldn’t tell me anything due to it being being the weekend and to give it some additional days. Went back and spoke with another manager who said he could see my refund was processed but couldn’t explain why I haven’t received it and he would calll me on that Tuesday. Needless to say it’s Wednesday and I haven’t heard anything and 3wks later still no refund. I have called and called they don’t answer their phone. Be careful shopping here refund is hard to get. I will send complain to the BBB.
I went in the store looking for a dining room table and had a photo of the table I wanted. The sales person knew exactly where it was located in the store and showed it to me and several others I wanted to look at. He was very patient and informative concerning the Rosicrucian and the services offered by Ashley. I am expecting a quick delivery, and that really surprises me with the pandemic going on. I would refer anyone to Ashley furniture..
Went in looking for a rocker recliner and ended up buying several other pieces of furniture. The salesman was brand new to the store location and I absolutely enjoyed his personality and knowledge of sales and discounts...
I forgot his and her name but they are amazing and patient and they work with you !!!!
I was assisted by Danielle at this particular location a and she was so kind, worked with me on price matching from another Ashley retail store. She was very clear explaining everything. She worked with her managers to get me the best deals. I would recommend this location to anyone.
Honestly pretty disappointed in my experience with Ashley. We were originally told a delivery date of 07.28.20. That date then got extended until today, 08.05.20. We received no communication today regarding delivery time. We took it upon ourselves to contact Ashley who proceeded to tell us that they didn't even show us SET UP for delivery, and that now our furniture will not be delivered until next week. Also, we were told that if the delivery driver does not call or contact us next week,, that we would need to call customer service again to see what the issue is. So it sounds like chances of it being delivered next week are up in the air as well. The only reason I am leaving 2 stars rather than 1 is because we are trying to be completely understanding of COVID. But the lack of communication and responsibility is unacceptable. We sold our master bedroom set we did have today expecting for our new one to arrive. I am now pregnant and will be sleeping on a pallet on the floor. I am not blaming the Pearland location in particular, however Ashley as a whole has been disappointing
I purchased a bed in June, I was told it was in stock it would be a week. They delivered three parts not the main part and changed the delivery 7 times. The staff was no help sitting around all kinds of excuses and the worse customer service ever......it is August.....Ive sadly had to request a refund after getting a call delivery would be this weekend I was sooo glad...the 24 hours later a text the rest of my bed will be here in another month....I understand Covid is happening but this is the worst service ever...the phone rings...no one to talk to they hang up...i went in no one knows nothing....the JANITOR was literally the most helpful.....my refund better be swift.......
Pay for your furniture upfront and then wait 3 to 4 MONTHS to get it.....SAD. By the time it arrives you'll have forgotten you ordered it!
Associate was very helpful in helping with my decision and made this process so simple...
(Translated by Google) All axecible and excellent treatment (Original) Todo axecible y excelente trato
Jeanette was a great help she helped me furnish an entire apartment fitting both my style choice and my budget could not have done this without her thank you so much
Great service!
Great furniture at affordable prices
Gale was Awesome! She was very pleasant to work with. She listened to us and helped us as best she could to find what we were looking for. I totally recommend this location especially with Gale there.
The sales associate, Jeanette New, was great to work with. Friendly but direct, knowledgeable, no pressure sell and honest. I would recommend asking for Jeanette when you need a sales associate. Business Center Drive. Pearland, TX. I appreciate the following up email and gift certificate. I’m looking forward to the delivery service and loveseat. Thank you, Andrea
Very nice nice and elegant displays, their a bit expensive, but you get what you pay for.
Great location with a lot of options to view. Customer service was spot on. got in and out easily
Great experience and had amazing help
I like the furniture somethings were a little over priced. It took a long time for someone to assist me.
Alice made it so easy for us to get the best recliners in store. She walked us through each and every step of financing. The furniture had amazing deals. The store maintained social distancing which made us comfortable to shop with them during covid.
Friendly knowledgeable staff that want to help you make the best choices possible. My favorite furniture store.
Impossible to get ahold of someone in store. Product was dropped off of end of truck and got damaged. Then delivery person didn't wear a mask when bringing it in. Now they won't replace the product. Update: finally got through to someone in store. They were apologetic for the issue and replaced it with one that arrived undamaged. Delivery people still did not wear masks though.
Pearland salesperson, Ernesto Anderson, was very pleasant. I went into to store three days prior, checking out some sectionals I found online and wanted to see how they felt. I didn't have much time as I needed to be somewhere. I asked what other days later in the week he would be working. Went back today, and saw a totally different piece (more luxurious) and purchased from Ernesto. I cannot wait to have it delivered!
Came in today looking for multiple rooms of furniture (and mattresses). Nate was SUPER helpful and very accommodating. He walked us around the entire store until both my husband and I found something that we both liked. Will definitely be back and recommend this location and Nate in particular to others.
I ordered my sofa and loveseat May 7th. The loveseat was delivered in a few days. The sales guy assured me my sofa would be delivered by the end of the month. That came and went with nothing. So I called in the beginning of June. I was told the soonest day would be 7/21. So I waited. I get an email on July 18th to confirm my delivery. Which I do. Then today when my 3 hour delivery window of time passed I call and wait on hold for 30min before someone picked up. The customer service lady said stated "oh, they should have called you. Your sofa wasn't on the truck. The earliest delivery day I can give you now is 8/5". Are you f-ing kidding me?!?!? I explained to her that just this morning I had already threw my old sofa in the dumpster! I'm currently waiting for a manager call me back. If I were you I would stay away from Ashley if you can't get a delivery the day you purchase the furniture.
Purchasing process was hassel free. The in store service was professional and efficient. I love Ashley Furniture.
First time buyer and the store associate Carl was so patient and honest!! Loved the experience and love their inventory!
First class service my agent Nate was very knowledgeable about the merchandise.I would highly recommend this store and I will comeback in the future.
I worked with Jeanette. She was very professional, helpful, and an overall great person. She answered all of my questions, she wasn't pushy about anything and let me take my time looking for what I wanted. The store was neat and everything was the prices were clear with no hidden fees.
Very helpful staff in helping me to choose alloff what I was looking for to complete my new bedroom makeover.
Omg the staff was so helpful and attentive. They worked with me and they had patience. Trust I would be back again!
It was great experience with the seals man, I really love my new furniture Highly recommended 👍
Today I had the pleasure of working with salesperson Nate Brown. He gave my husband and I splendid customer service. He was very knowledgeable of the merchandise that we were inquiring about. He was also very detailed and specific about the finance choice we chose.
Very friendly staff. Was in and out in 15 minutes.
Quick and easy!
Such a great store. Great service !!!
I recently visited this store in search of a power recliner sofa. The saleswoman greeted me with a smile & a compliment as soon as I walked into the gallery. She took her time showing me several options and helped me make the best choice considering my budget. What a fantastic experience on International Women's Day!!! 👏 This was my fourth purchase at this location and I always have the best experience 💃😇
I had great service at Ashley Furniture in Pearland and got a great deal on a rug!
EXCELLENT SERVICE
I just purchased a sofa with 2 accent Chairs on line at first and then over the phone. Aaron Brown made it simple and easy to order. Will do it again and ask for Aaron next time when I need to purchase furniture.
Very nice salesman, not annoying
Nate Brown at the Pearland store was fantastic, so helpful and went above and beyond to help with an all of our needs. Would recommend anyone to use him as your furniture specialist !
Hi i really liked the store and the display. Ashley is my favorite furniture an i was glad i found what i were looking for also, Nate Brown is awesome my salesman thanks for everything!!!
The worst when it comes to delivery. We paid so much to get our furniture delivered and we haven't received after 2 months of making purchase. They keep pushing the dates back, and each time I ask why they just say they don't know and told me I have to wait 2 more weeks to get it delivered. Each time I ask to speak to a manager they put me on hold for 30m and then hang up. The 3rd time I purchased here and always do the same thing, never buying furniture at Ashley again. And going to cancel this orther.
Great customer service from one of the managers Beto. We ended up getting new Furniture for our bedroom, dining room and living room.
The customer service in Pearland, TX was awesome, Alice was patient and provided great service! However, the delivery service is horrible. I purchased in May 2020 and just received a text my item will not be delivered until August 2020. They initially tried to deliver each item separately, that's unacceptable to receive items at 3 different dates ranging from June July 2020.
I have purchased 3 full rooms of furniture from Beto in the Pearland store, and have been very pleased with my experience. Beto was very knowledgeable and friendly. He didn’t try to pressure me into buying any of the furniture like they do in other stores. The store was very clean and inviting. I had an issue with a piece of furniture that was unfortunately damaged when delivered and Beto helped to rectify the issue immediately. I would recommend Ashley Furniture and definitely the Pearland location to anyone looking to furnish their home. Karen S.
My sister purchased bedroom furniture and was promised delivery would Be timely. This was very important as she was pregnant and due to have a c-section a week after the delivery of the furniture. Not only has Ashley furniture failed to deliver but getting them to answer the phone is a long wait... this while having a newborn to take care of. This is truly disappointing. Just now after her waiting for them to answer the phone, the call disconnects.... do they call back... nope... here we go waiting for incompetent Ashley furniture again.
Nate was so amazing today. I’m young so I wasn’t sure about how to build my credit but Nate helped me understand and also found me a great provider. He also helped my pricing go down lower then it was. He was amazing most definitely recommend everyone to go to him !
I went in looking for a bed, but walked out with so much more. I greatly enjoyed the experience. If you go to the Pearland store ask for Nate. He is honest and very helpful, and patient.
Friendly service. Ernesto was on his way out the door, but he stayed back to help me and my wife as we looked for something that we liked. Ashley also has a good selection to choose from, and they're competitive with the pricing!
We have a repair order in for a sofa with Ashley and we were told it would take 3 weeks. I received the parts needed and no one has called to schedule a time for the repair. I’ve called 3 times and waited over 1/2 hour to talk to a human. The second time they picked up and hung up on me, I called right back and still waiting for 45 minutes. I’m not giving them my business any more and I would not recommend them or the warranty since it’s a waste of time!
Visited the Pearland store while I was in town visiting / assisting my son with his new home. My salesperson was very helpful with ideas & recommendations. I found all that I needed & was prepared for the delivery delay due to COVID-19. I was not prepared, however, for the headaches ( after the sale). I called the telephone number ( on Monday) that was on the business card ( to add to my order), but was unable to reach anyone @ the actual location because the Phone options are totally misleading ( too long of a story for this review). After trying all of the options ( and holding for a minimum of 30 minutes each time) , someone from the Customer Service option ( who could not connect me to my saleswoman because that department was not IN the store), told me that I had to choose the option that was Promotions & Products ( go figure)! Anyway, after a lengthy hold, I reached a salesman who promised to have someone call me back ( today is Wednesday) & I am still waiting!,,,,
I purchased a bed today. It’s the distressed Kind of gaudy look. I can’t wait to see how it looks in my bedroom once it gets delivered.
Great selection, and Nate was very helpful. Delivery will take 6-8 weeks is the downside.
Nat and Sue were the best salesman and saleswoman a girl could ever have. They helped me pick out the perfect sectional and worked the deal for me. I will definitely be back!
My experience was wonderful! All of the staff were friendly but Alice in particular helped us with a bedroom set that we love. The entire process from browsing to applying for financing was smooth and quick. We will be back!
We had a good experience purchasing a new mattress from Ashley furniture. The gentleman who assisted us was not pushy or trying to pressure us into purchasing the most expensive option of what we were looking for. We VERY MUCH appreciated this. Honestly if we had someone assisting us that interacted with us similar to a used car salesman we would've left and went somewhere else. Update to my previous review: We are unfortunately having the same delivery date issues we had years ago when dealing with Ashley furniture. They will tell you an early date to get the sale, that is strictly our opinion, and then delay delay delay. This is now the third time our order has been rescheduled. Its extremely frustrating especially when you are trying to plan your life around this delivery date. We dealt with this before and were hoping it had improved however the phone representative informed me most orders are rescheduled at least 2-3 times!! That is extremely poor customer service. We won't buy from Ashley again.
Visited Ashley Furniture Home Store today to order a desk for my home office. The experience was great but I always have a great experience. Sales person was very friendly and knowledgeable. The desk will take a few weeks to be delivered but as long as it's assemble on arrival, I'm ok with waiting. Thx for you customer service.
I ordered a sectional(not custom made) on May 4th. I haven't received the furniture yet. Two weeks ago I decided I don't want to wait anymore and I have been trying to cancel my order since then. I left several messages and spoke with the main center customer service and they said they cannot cancel it, somebody else need to call me for that. Well. it has been 2 weeks and nothing. I feel helpless at this point, I don't know what to do. Chat online is worthless unless you are purchasing something.
Hands Down - Aaron B. is the go-to sales rep! He was extremely professional in helping us out with the Dining Table purchase. He was knowledgeable of all the available items and their delivery dates. After the purchase, an item was running late for the delivery due to COVID-19 lock down, but Aaron went above and beyond to expedite the delivery date for another dining table. He gave his direct number and worked from home even after his office hours in getting our orders placed. People like Aaron make businesses successful by making sure the customers are satisfied to their fullest extent and gain repeat business. I would definitely return to Ashley because of this one sales rep. If his team member or a manager is reading this review, I would encourage them to provide Aaron with more opportunities!!
I worked with Ernesto And Otto at Ashley HomeStore in Pearland. They were both so helpful, knowledge, and made the furniture buying experience, seamless.
I have made several purchases at this location and have always enjoyed my experience.
We went to purchase a mattress and had a very pleasant experience. It is so amazing to be express your reason for coming into a store and actually be heard. The customer service was amazing from beginning to end.
I hated this place.They customer service is the worse I ever experienced. Then when you call u get put on hold for at least 25 to 30 min.The refund is the worst I ever had in my life.I still ain't got my refund back its been 10 days a go they said it be back on my account in 48 hours.Go to the store and know one knows what to do.Then some manager told me to email him and I did he never got back with me..I want my money back..
Bought a set of sofas... And it took 1yr to start ripping.. bought insurance on the side... Seller told me it covered everything even pet damages.... We spend 500.00 on this insurance... Called the insurance company Montagefs to receive an email telling me that this is not covered... It's clearly a manufacturing damage... But the insurance will not cover this.. Don't waste your money on buying coverage and inspect your sofas well.. spend almost 3000.00 so one of the sofa can ripped in less than 2 yrs...
I love this store everyone there is so helpful in helping you. I’ve gotten all my furniture from Ashley Furniture. Mr. Ernesto helped us and was very patient with us. He went through everything and all our options when purchasing our new living room furniture.
I went into the atore on Friday just to browse. Everyone is so nice and helpful. I like the fact that my saleaman Carl was helpful but not overbearing or pushy. He was there to answer my questions and made the buying process easy! I will definitely be back! I saw a lot of things that I liked and looking to also buy living room furniture. I bought the most beautiful side piece for my dining room,, and can't wait to have it delivered! Highly recommend!!
I walked into great service and was greeted by Ernesto. He helped me with purchasing my sofa’s. It was a seamless process.
Sue was a delight to guide us through the available selections; and the ultimate in patients working through our devision process. That's what it takes to have a satisfied customer.
Super fast and easy. Lots of choices
Ernesto was our sales associate that helped us and was very easy going and made the purchase very easy. He gave us our time and space to look and choose our furniture.
👎This is the most horrible service I seen at this location from the manager we purchased the couches and we supposed to receive them on May 26 it’s received with one piece missing so we went to the store trying to replace it and the manager was very very rude not working with us so we ask for refunds I will not recommend anybody To going to this location👎👎👎👎👎👎👎 store advertising 50% off you will not found any item with 30% off !!!!!!!
I recently bought a sleigh bed from the Pearland location. The Saleman, Nate was absolutely AWESOME! He was very attentive to my needs and explained everything in detail. I would recommend him to any and all of my friends. Being polite, having phenomenal customer service skills, and well versed on the products was great characteristics he exhibited. Thank you again Nate....
Got a great deal on a leather couch. Looking forward to enjoying my couch for many years to come.
I have the best experience at this store very helpful
Wow. We went in just to look but manager that assisted us was great and nice. Purchase went fast and smooth.
Nate was very helpful and was able to get us a great deal. We are very happy with the loveseat we picked out, there was a great selection and the direction we were given helped us make the right choice for us. We did wait for quite a while to be checked out of the store. All in all a good experience, we will be returning for the matching sofa! :)
My salesperson was great William T. and the managers there was two of them. I found everything and some.
I found the living room set that I wanted at a reasonable price. It was promised to be delivered in a week.
Dq as awesome !!! A great experience Reuben was a great manager
Was referred to Mr. Nate Brown. He was very helpful and explained my options on furniture and financing.
Our salesman was Great. I asked him for assistance and he was very professional. I would refer others to him Mr. Nate Brown. Great Job. Great service....
I walked into the store to look for a mattress, and I was met by Gale Davis, and she took very good care of me, she helped me pick out the perfect mattress and she was so pleasant to talked to. She spoke to me for a few minutes and knew exactly what i was looking for. My information was still in the system so I was able to finance my mattress with no interest for 60 minutes and my wife and I were very satisfied. I highly recommend Ashley home store. And I will return for other furniture that I may need in the future. Thank you gale Davis and Ashley home store
Best furniture store i been too Really helpful Good staff friendly
My second time coming to Ashely Furniture to buy furniture. Furniture is nice quality, and there is always something matching my style that I like. Employees were very helpful when looking for certain styles.
My salesperson. Ernesto, was helpful, efficient, knowledgeable, and very easy to work with.
I ordered a sectional and a kitchen table, we were told the sectional would be delivered on Friday and the table on Tuesday. They delivered half of the sectional on friday, when i called to see where the other half of my couch was i was told it would come Tuesday... WHAT.. so i was stuck with half of a sectional for 5 days and we had company that weekend...Horrible!!!
Please save yourself. I ordereda mattress 2weeks ago. I only ordered from Ashley because I live near by and it was convenient as I was very upfrobt about the dates I needed it and they said they could have it there by then. Long story short Mattress never came on the delivery date, I called and was expected to get it the next day( found out it was on back order) they left a message a day before and never tried to contact me again. Everyone I spoke with was either rude or had nothing to say and could never speak to higher ups( was told they can't give out that info. Meanwhile I am sleeping on the floor with a 1 and 4 year old. I gave them another chance and here it is 9:41a week later and delivery should have been here and no Mattress and all numbers are useless. I am very understanding and I just can't believe the level of unprofessionalism here. I just want to enjoy my new bed that AFW delivered almost three weeks ago. I could have gotten a foam mattress from anywhere and I'm upset that all three times they have not shown up and I am without a good nights rest because all stores are closed. Please do better all the way around this is crazy. I hestitated with this review because I understand that it's a Pandemic, but I think this is a company issue.
I had purchased a bedroom suit with mattresses. The customer service is horrible. I did what you call a wet signature. Never once did they send me the detailed information in the pricing. Then I receive a call from Genesis Finance and they told me a whole different price and they were split in 2 different finances. Genesis said they would take it off my credit report. I keep calling the store and get the run around when I try to cancel. I also bought a white end table and took that with me for 100.00 they will not accept my pmt over the phone or would not let me pay cash at the store. Now they are telling me if I cancel I have to pay 10% of my purchase price which I never received in detail in writing. I will never do business with this store ever again. I called back to talk to salesman and I still get the run around. I will also call the better business bureau next. Ok I finally got them to call back I ordered my furniture. They were suppose to deliver a week ago and they said it would be the following week. It’s been 2 weeks ago they deliver and I have no mattress. Please be cautious if you order from this store.
Nate was a very awesome person down to earth and was very helpful and respectful to me and my wife this was the best experience in a furniture store that we ever had hands down Nate made sure we had everything we needed and my wife is very happy so if she’s happy I’m happy thanks Nate.
Nate gave great recommendations and let me take my time deciding on which furniture I wanted to purchase. He's friendly, patient and I recommend asking for him if you stop by this location. I'm very happy with my purchase.
Mrs. Alice was very sweet and helpful, I can't to get my new furniture!!!
I visited this store 6 months ago, and returned today to take advantage of the deals. The couch I had my eye on was available, and I was helped by Ernesto. 1. Ernesto is wonderful. Flexible, accommodating, and kind. He was a good sport when my husband FaceTimed me (we have 3 kids so only one can shop comfortably at a time), and let me show my husband how a 6’2” man looked on the couch. 2. The store itself is cleanly, and went through extraordinary lengths to make the customer feel safe during COVID. As a healthcare worker, I do not take this virus lightly. I appreciated the effort that the store went through to. In short, I highly recommend Ashley furniture products. The couch I am replacing has lasted me nine years. Those 9 years include a Rat Terrier, German Shepard, a now nine-year-old, a now three-year-old, and a now one-year-old.
HORRIBLE EXPERIENCE: Please, if you are dealing with sales rep. Nathaniel, he is useless and he does not do his job in a timely matter. I am very upset because my furniture order was not delivered yesterday as scheduled. The furniture was supposed to be delivered 4/20/2020 i have been calling the store and the warehouse to check status of the order and i can't get a straight answer . Now they keep saying you will have to deal with your sales representatives, all they want is your money ahead and still no furniture. It is almost a week tomorrow since the order was placed and all i have at home is an empty living room and breakfast space with no breakfast table. This is Unacceptable and no compensation whats of ever now i have to wait another week for delivery. I just hope people take there business somewhere else. What a big mistake on my part. Smh
The customer service at this store was great ! Very knowledgeable salesmen didn't try to over sale or push you to buy. I made a 3700 dollar purchase and was in and out in no time. Highly recommended.
The staff there helped me get really close to the price I was quoted online. They were very helpful!!
Terrible experience....never again. Please do not buy a Temper Pedic from these people. They lie..... Total he'll for four years. Will never walk in their store. Lie, Lie. Called Temper Pedic and yes Ashley lied..... Would not give them one star but they make you.... Terrible bed. Very expensive.
Great customer service
Great service...thanks for new dining table
Great Service
Mr. M Williams was extremely helpful with our purchase and did everything he could to ensure the customer was happy.
We've bought furniture from this store twice in the last 5 months and both times the customer service was amazing. They greet you and have a quick chat about what you're looking for and leave you alone. No pushy sales tricks. Both times the sales Associate helping us were very polite and courteous. Will definitely go back there next time we need furniture.
Aaron my salesman was great He was fun to work with and knowledgeable. I was very happy with my experience at Ashley Home Store.
They were very nice and prompt. I left with a smile and got exactly what I wanted.
William was AWESOME! He made the whole process painless and easy. He helped us find a king size mattress perfect for my wife and I. She likes firm mattress’s and I love soft ones, like I’m sleeping on a cloud. He found the perfect bed for us! He knew immediately what we needed. He helped us find good deals and helped us make decisions with financing. Numbers and I don’t get along, but he made everything make sense and I was able to follow what he was saying. William you are awesome and thank you for helping my wife and I! We will definitely come back for more purchases, especially after we have our little one.
Great service.
Very happy with the service at the Pearland store.
If you don't have someone at home 24/7 they will not deliver when you're available. They schedule times randomly, and if you want a certain time they make you wait. My waiting time was 2 weeks. I was lied to and told that someone would call and work out a time, but nobody called I only recieved a text telling me when. I have a job so I can't just drop everything I'm doing for someone I'm paying. If you want good stuff the same the same day, or at your convenience you have to go to someone who invests in an inventory and not just a showroom. Now I have to drive and wait at their warehouse.
7/11/21-Elvis helped us this time in our selection to refresh some rooms. No pressure and thoroughly answered our questions. 3/2020-Jeanette and all of the staff we interacted with were attentive and knowledgeable without overselling. The store had a vast floor selection to choose from, which is great for visualizing your desired result. Although we haven't received our delivery yet, Jeanette made the whole experience an easy one.
Staff was very professional and knowledgeable with Bedroom & Living Room Funiture. Best part was they didn’t hassle you or make you feel that you had to purchase something! The paperwork to purchase our items wasn’t a long process neither. Ashley HomeStore will always have my business. Thanks again.
Manager Mr. Izaguirre was great, very helpful , great customer service !!!
This is the best store every Pearland is only one I will shop at DO NOT GO TO SUGARLAND!!! Pearland has best customer service, best sales..An best employees ask for Gail she will get you what you need This store is set up so nice .If you need furniture ,beds ect this is the store to go to!Thank you Gail an employees for helping me💞💥
Ernesto was great and helpful! Ashley Homestore has a great selection!
Our sales agent was awesome!!!! Although we knew what we wanted and how much we wanted to spend he still made the process painless. He listened to my needs and helped me get everything I wanted to fit into my budget. He even helped make sure I got the best price possible on the new sectional. I will always be looking for him from now on. We were in and out in under 20 minutes (would have been less but I was indecisive) he showed me he valued my time and that made it awesome in and of itself and I got a quick delivery date which I needed. My receipt says Ernesto Anderson was my sales person.
I placed and order at the Pearland store and now can’t get anyone to call me back about why there is a delay in my account being credited so I can get my furniture delivered Talked to the salesman that stated he would call me after checking on it. I finally called him and he again stayed I’ll check on it and let u know. 24 hours later no phone call. Left a message for the store manager to call me and after 4 hours got the same answer when I tried again he is with a customer. They obvious Don’t want my business. My next call is to cancel the order with their store. Terrible customer service.
Great service and great prices. Thanks to Xavier f for the help.
So I went to this store because I was purchasing furniture for my entire house and they had almost everything I wanted/needed. Initially my first experience was great. But I would soon find out that the delivery process was a nightmare. When I purchased my furniture I told my sales person I needed to have my furniture delivered on a Saturday because I was closing on my house that Friday but did not have a set time. I was ensured that delivery would be Saturday . The week delivery was scheduled I got a call and said my furniture would be delivered that Friday and early in the morning. Remind you I work 1 hour away , can not leave work and closing on my house later that afternoon. When I called to get this resolved, turns out my sales man entered the date wrong and no one from the store attempted to help me until I told them I was going to cancel my order. They were rude and inconsiderate . On the day of delivery I was told my sons bed was on backorder and would be delivered the following week. After making arrangements for a family member to miss work , they delivered the wrong bed and rescheduled my delivery yet again for a week later. I had to drive 72 miles to the warehouse to get the bed and put it together myself. This is ridiculous when you are purchasing $8K in furniture. I will NEVER use Ashley again nor recommend them to friends or family.
Always a painless experience. Love this place. Have almost furnished my entire home. Love it!
Love my new sofa and loveseat. But taking 26 days for a good one to show up at my house is absurd. Then a manager told me they would be refunding my account for the delivery fee yet it hasn’t happened. I just wish they credited my account as fast as they took the money when my furniture was delivered. I hope someone fixes my situation because I want to be a customer but dishonesty and not doing the right thing to remediate a situation is a business no no!
Excellent customer service and really impressed with the quality of the furniture and the huge selecttion that they. Furniture looks better than in photos.
I went into Ashley Home Store in Pearland. I like the lay out of this location, it’s easy to find what you’re looking for. The staff is friendly. Aaron was very knowledgeable of the furniture, and he was great helping me to pick out just what I was looking for.
I am very thankful for Mr. William Townsend today! He was such a sweet man that helped us quickly after I showed him the pictures of what was wanted. We didn’t have to stay very long searching for anything, he knew exactly where everything was. I always love shopping with Ashley Furniture! They have been a true blessing with the payment plans, so I can have beautiful furniture for my home. Thank you for everything and all of the hospitality this business has ever shown to me!
Let us in early since we didn't know they opened at noon on Sunday, thanks guys
The experience was great. The staff was very helpful and well knowledgeable with the products in the store and online.
They were very helpful and kind, worked with me to stay in my budget and still get what I needed!! Was very patient with me when I had to attend to my small children!
**This review is for Ashley Furniture ONLINE** After waiting about three months and SIX scheduled deliveries with two that I never even got a call on, I finally have all my furniture. The queen bed frame set was missing parts and the remaining parts were just stored in my house without any idea of when, or even a confirmation from the store, on when everything would arrive. Additionally, the tv stand, which I actually tried to cancel but never received any sort of communication that it went through was delivered and damaged and took a month before I got another one. I requested to keep the stand until a technician could come and fix or replace but was notified that if I keep it and the technician can’t fix that I would essentially be screwed. The delivery schedule was a mess, dates given were not upheld, deliveries were HOURS after the scheduled time slots, I didn’t receive calls ahead of time, etc. I had to take a few different days off from work, some for apparently no reason. Even after countless calls and emails to customer care , no reassurance or recourse was provided, I’d just continue to get transferred until the call discounted or I got tired of being on hold. This has been a horrible experience and the first time I’ve ordered from Ashley Furniture, and most likely, the last.
Great experience like always will come back again
Was greeted by several associates, all the associates that I met seemed to be happy with their jobs, finally I had one associate help me and what I needed, and tell him what I could afford financially, so he showed me several options and he was able to close the deal with me, and I would like to thank William for providing good customer service, and I will be back again to buy more furniture
I have been to several furniture stores where all the representatives have been so pushy, but I didn’t have this problem at Ashley. The representative asked me what I was looking for, showed me my options, I made a decision and it was all over and done with. Thanks Ashley!
My Sales Rep was Alice R. She was dream to work with. Very attentive to what I needed and wanted to purchase. Thank you Alice
Great service got exactly what we wanted at a great price. Thanks Ernesto for all your help!
Great customer service! Helped answer all our questions and was very patient with us. Also, stayed after hours to ensure we were getting the best deal
HORRIBLE experience at this location!! I ordered a product back in November. The day of delivery I was told it’s not ready so I waited a few more weeks. I called customer service and they set up a new delivery date. A month later STILL no delivery. I spoke to the Manager BETO and he confirmed my product would be delivered on December 10th and would follow you with me about my product. NEVER happened!! I left a message at that store for the DM to call me and be never did. The customer service and communication is absolutely horrible! As big as a company Ashley’s is you would think they would have a better system in place not to mention their managers need to learn more communication skills and need to train their staff better. Had the rep who sold me my products told me my item was on back it and would have to be delivered by a separate company it would have saved my all this mess. Since it has been over 2 months and still no product I canceled my order and will NO longer do business with the Pearland location. I can see I’m not the only unhappy customer based on the reviews. Get it together Ashley’s or you will lose loyal customers!!!
Horrible experience with multiple deliveries.
I would give 0 if I can. Please never take their protection plan which states “don’t claim don’t loose”. You won’t get your money back. Manager doesn’t know what he suppose to do. When you call the customer service, nobody is willing to help. Horrible horrible service.
Love the attention to detail, friendly environment, and selection!
DQ was very knowledgeable and took his time to explain everything to us. He was the first to walk up and greet us also. Love great hospitality.
Xavier was very helpful. Knowledgeable on products and familiar with showroom floor. Not annoying like most salesmen. Also the prices were affordable. Two thumbs up!
This actually was a Horrible experience for me. I placed an order in the Pearland home store location over 2 weeks prior and had to pick it up from the Ashley warehouse location which was about an hour away from me only to get there and have to wait about 2 hours for my order to be brought down to the loading dock and then it turns out it was not the item that I ordered originally. The sku number was wrong and So the young lady that was processing their orders said that I had to contact the store where I purchased it from to have them change the sku number in the system. Well that become a nightmare because the Pearland store was not picking up the phone for about over an hour and a 1/2. And customer service could not assist me either when I contacted them. So, I was still there at the location waiting on them to answer their phone so that I could get my order right and she could exchange the item out. Well when I finally got someone on the phone at the Pearland Ashley home store, he told me that the correct item would not be ready until February 1st. And it is now the day of January the 18th and I have already waited over 2 weeks for my item for pick up anyway. After spending 4 hours at the Ashley home store outlet/ warehouse. I came all the way back home with nothing and still have to wait to go back out there again on February the 1st and deal with the same thing, waiting for hours to pick up an order and poor customer service. I literally left there with a migraine and had to come home and lay down my head was hurting so bad. It was truly a headache.
Horrible service...I do mean Horrible.I will never ever order a piece of furniture from ashley furniture. They have been giving me the run around about my order since i purchased it in December 2019.I was suppose to get it January 7th in which one piece came January 16th. The other piece was suppose to come on the 17th in which the had me staying at home at all these projected times in which it never came. I call and no one knows what happen but tells me it will be delivered on January 24th. My bill done came before i get my furniture.
Dania Segovia....I am experiencing the exact same thing on a couch. I purchased mine from Jeanette on 11/23/2019 and my 4th delivery date is now January 22nd. I have been given excuses and the runaround from the delivery department. Not what I have come to expect from Ashley. And the new delivery process is less than desirable. Basically I have been told if I cannot meet THEIR delivery date, tough luck. I have heard the phrase, we globally load our trucks, so many times......just so Ashley Furniture knows, I can GLOBALLY shop a lot of other furniture stores. I also called the store three times, left a message for my sales person, and have not received a return call yet. Ladonna assured me that she personally would call me back with an update on my problem, never heard from her. Signed a very unsatisfied customer.
If I could leave less than one star, I would. 1 item delivered a week early, AS I was trying to leave for a medical emergency. Delivery date has been changed 3x. I've had to call EVERY time, I've NEVER been called/notified. Took off work multiple times, had family inconvenienced, and still NO furniture. New delivery date today, getting late so I called, told "un-deloadable". No one called to notify. Management tells me nothing they can do. Tells me I can choose a more convenient day, I choose a day, they can't do it. Then tells me they can't guarantee ANY date. I asked them to pay someone overtime and just get furniture here as I risked losing my job to receive it, she sticks to SCRIPTED SPEECH & says there's nothing she can do. I'm headed to social media, BBB website, and will be contacting corporate daily until I SPEAK to someone. The last insult, NO ONE has apologized. This is NOT just about furniture, this is about people's LIVES. Ps I sold my old furniture yesterday, suggestions as to what I should do now????? Everyone at delivery/distribution center says the store "promised" me things they shouldn't, and the store says it is the delivery center's fault. Who is taking responsibility for this HORRIBLE service??? There was an older gentleman in the store, returning $3000 worth of furniture, for the SAME reasons. I returned almost $1700 worth. How is AHS still in business. Do NOT buy furniture with this company, odds are - you'll never receive it.
My experience was beyond amazing. Sandy with acceptance now was the highlight of my day. She really made it easy for me to get everything I need. She is the best. Thanks Ashley HomeStore and Sandy with Acceptance Now
Do Not Buy from Ashley Furniture!!! I purchased the Dorset love seat and Dorset sofa from this location at the end of November 2019 on Black Friday, and I still don't have my furniture. I will say that the shopping experience with Reuben, the sales associate, was pleasant, but once I left the store the customer service plummeted. My furniture was supposed to arrive on Dec 27, 2019, but the order was delayed until Jan 11, 2020. The warehouse didn't even call me. I learned this after several back or forth phone calls with customer care. I called the store and spoke with Matthew, a store manager, about the delay. He could only confirm that the order had been delayed, but couldn't give a reason. What an inconvenience! I had planned my holiday events, moved my old furniture out, and scheduled assistance with the living room arrangements, according to the Dec delivery date. I decided to apply patience and still deal with the company. I received a text message this week that my items would be delivered on 1/11/20 between 10a and 1p. We worked last night and this morning to clear areas for the new furniture to be moved. On today (1/11/20) at 11am, I recieved a text message stating that the delivery truck would arrive at my home within 15 minutes. Time passed... No truck.....so I called the customer care dept at 12pm and was told that the truck would arrive by 1p. Time passed... No truck... so I called the customer care line again at 1:45p. I was told that the warehouse manager cancelled my order because the love seat had been delayed until 1/20/2020. No one from the warehouse or the customer care department had called me. Customer care advised me to speak with the store about the mishap. I called the store numerous times to speak with a manager, but I kept being placed on hold or sent to voice mail. I drove to the store today and spoke to Ronnie Wilson, a store manager. He informed me that the sofa was available, but the love seat would be delayed until 2/20/20, not 1/2020. I thought and asked, "Why didn't they deliver the sofa ?!" He couldn't provide any answers on what happened at the warehouse today. I spoke on how dissatisfied I was, he offered a little discount, and I respectfully declined the offer. Overall, he didn't seem really concerned. I asked him to cancel my order. Ashley Furniture, it's disheartening that an international company such as yours, would provide such poor customer service. My expereince with your company has been horrid. I've been inconvienced and disrespected to the utmost. Please expect a write-up to be sent to the Better Business Bureau and a letter will be sent to Mr. Todd Wanek, the company president. Consumers, please BEWARE OF ASHLEY FURNITURE !
Salesman gave us space to roam around and then was ready to answer our questions and fulfill our order. We don't like the puppy dog approach of following a customer every step thru the store. A pleasant experience. We actually found the style of couch we wanted and bought it!
Walked into Hobby Lobby to grab some Christmas items after Christmas. Then I decided to go into Ashley Furniture next door to just roam to get my steps in for the day. Found a great new living room set. The price was right, 0% interest for 5 years and it will be delivered on Monday.
Aaron is an Awesome Salesman, Today I found a perfect chest and bookcase Thanksssss a lot
What a horrible experience and I'm just spreading around my yelp review. My wife and I had recently purchased a king bed set with this store. When we ordered it we had been told our day for delivery and that we would get a confirmation on the delivery date and time. We received two confirmation texts and confirmed the time they set for delivery in the morning. By the afternoon we received a voice message (mind you this is after we had already confirmed delivery) stating that they did not receive part of our order and that our delivery would be delayed by another nine days! Why would you confirm a delivery if you hadn't confirmed that you were ready to deliver. So we called customer service and spoke to a very rude customer care representative named Stevie, who had no interest in resolving the situation. She gave us a consumer complaint number that took us back to her, and when we called it, it simply took us back to customer with Stevie. We are still waiting to resolve this issue and hope that they contact us, with hopes that it's not Stevie.
The store folks were great but that is where anything resembling competence ended. 5 failed deliveries later of which the last one constituted my wife confirming delivery not once but twice and they claimed on the day of delivery that had no record of their conversation with her. The other 4 failed deliveries ranged from inventory not making it on the truck for some unknown reason to calling 30 minutes before delivery to tell me some of my order had been back-ordered. The lack of customer support (not on the actual store's end) on the delivery side was nothing short of appalling. A complete lack of incompetence coupled with no idea what customer support is. I guess it is easy to not to deliver on promises and just brush the customer off since they don't actually have to face the customer. We literally just canceled or order at the store (the manager gave us no fuss and did not charge us a restocking fee) drove to Gallery Furniture and bought equivalent merchandise which will be delivered tomorrow. Will never go back NOR recommend Ashley to anyone. It is a shame because there store front folks (in Pearland) were friendly and courteous.
We went to purchased a set of sofas on November 29,2019. We where told by the sales rep. William that they where going to be deliver on Dec. 4. We got a call on the 3rd that they didn't had them at the warehouse that it would be until the next Thursday the 12th. I call them to confirm the delivery they said they didn't had the scheduled delivery on the system. An let me said that they don't try to at least help you they only lie to get you off the phone. So a third scheduling was made for 12/23 today 12/20 I decided because of previous experience to give them a call to confirm delivery. And guess what my delivery was push to 12/30. No one from Ashley furniture took their time to at least give me a call. I'm upset i wanted my sofas for this Christmas 2019 not next year's. After reading all the reviews from customers I'm scare to get my sofas and not being correct or being damaged and starting a whole new drama with them. I'm going to the store today I want to cancel the order I 'm supper disappointing with Ashley being a big name brand store not what I was expecting.
Extremely disappointed with my overall experience. My mother bought 2 couches and an ottoman the day after Thanksgiving from them. Was promised delivery on the 4th of December. We still do not have an ETA for the 2 couches that we purchased. There was no communication from anybody at the store letting us know about the delays or the reason for the delays. We had to make a total of 8 trips to the store to get updates and eventually cancelled the order on our 9th visit. Did not expect such POOR SERVICE from a reputed company. PLEASE LOOK AT ANOTHER LOCATION FOR YOUR FURNITURE NEEDS.
Worst experience ever!!! DO NOT TRUST THEM. Bought a couch and its been 3 weeks past the delivery date and they still keep giving me future dates. I have completely lost trust in them. ZERO customer servicE. They don't answer your phone calls and they do not bother responding to emails. THEY NEED TO SHUT DOWN!!!
I was given a 3 hour delivery window. 2 hours after the window was over, I contacted customer service who told me the delivery was canceled and they were coming the next day instead. I'm not sure when they planned on informing me. The following day I had to call back again to be told the delivery was delayed by another 11 days. Awful customer service. Very unprofessional.
Nice furniture
I purchased a bedroom set and Sterns and Foster Mattress from Gail Davis, my experience was top notch. She was very knowledgeable and personable. She made my shopping experience very pleasant. If you shopping there please as for Gail she was not pushy. Thank You Mrs.Gail
My husband and I purchased a couple thousand dollars’ worth of furniture and accessories from Ashley Furniture located in Pearland Texas in July of 2019. We wanted assurance that our investment would be protected in the invented of an accident, so we purchased the extended furniture warranty offered by the Ashley sales representative for an additional fee. The first week of September (2019), we had an overnight guest at our home and a young child urinated on our newly purchased sofa. I immediately phoned the Ashley Furniture store in Pearland, TX to report the incident and file a claim. At that time, I was informed that I needed to contact a company called GBS to proceed with filing the claim. Per the instructions provided, I phoned GBS to file the claim. I spoke with a claim’s representative (by the name of Athena) that documented my claim and provided me with the following claim number #344702 to send a company my home to clean the sofa. After three weeks of no shows from the cleaning company, we called GBS again to report the issue and request that GBS either send a different company or send new sofa cushions. Athena said that she would try sending the company again, however, once again the cleaning company no showed. We reported the no shows to GBS and spoke with a GBS representative named Tina. By this time, we were in October. Given the cleaning company no shows, time lapse, and saturation of urine, Paula (a claims manager at GBS) told us that she would honor our request to authorize the replacement of the sofa covers and cushions. However, she could not give us a timeline on when would receive them because they were coming from Ashley’s warehouse. Two weeks later we received the sofa cushion covers but not the cushions. When we called GBS Shana told us that sofa cushions are not covered. We explained that Paula authorized both the covers and cushions, but Tina apologized and said that Sarah (another GBS manager) cancelled the order. Desperate to resolve this issue, I called the Ashley Furniture - Pearland, TX store and explained what happened to the store manager (Donvonte). Donvonte called the Ashley Furniture corporate warranty line on conference call. Donvonte asked me to explain what happened while he was on the call. Given my experience with GBS the Ashley warranty representative agreed to cover the damages to my sofa. I was even provided with a parts and service order number. However, when I called to follow-up on a tracking number for shipping my husband and I were told that the order was cancelled by Samantha and Ashley furniture will not cover the damages. BUYER BEWARE
We purchased our items 10/11/19 and we have received 6 delivery dates. First delivery we received some of the items and they were defected and replaced the second time but not all items arrived. Girls bedroom set quality is not great for the price (paint has multiple scapes). We are still waiting on our sons bedroom set and the delivery date has been change 3 times, one of the times I stayed home waiting and no one called to say it was canceled. Its almost December and now we receive another date for delivery. Customer service over the phone had me waiting over 2 hours . We went to the store to fix one of the issues and one of the employees was on the phone watching videos while the sales associate Alice was trying to help on our order. Alice is very nice and willing to help. Horrible experience with quality, delivery and phone customer service. All we receive is " I am sorry for that we wish we can help". Not helpful at all! We will not pruchase again with Ashley.
If zero stars were an option, I would rate my experience a zero. I wasted three hours. The sales associate assisting us was being deceptive about the delivery date. He was dismissive in response to inquiries about what type of wood a particular piece was and he took an unauthorized financial liberty. We ultimately purchased from Gallery the next day. I would never recommend Ashley HomeStore.
Poor service. Willam Townsend is a slob and will mess up your order. Matthew Atobe is an unprofessional manager. Ronnie Wilson is a sad case called a store manager. Error after error was made with my order. This store deserves a negative ten. Since they don't know how to be professional , they need to be removed. Pearland deserves better. I will never do business with Ashley again.
Worst furniture buying experience imaginable. Our sales associate, William, lied to us when purchasing our couch. We were told the earliest they could deliver would be “this Thursday” but two days later called us and said it would be a month. Once the month came, the delivery date was changed again due to a piece on back order. Once the second delivery date arrived, all we received was the piece on back order! After calling Ashley, we were told it would be another month before we received the missing pieces. Absolutely unacceptable. Ashley is more than happy to take your money while lying straight to your face. Please spend your hard earned money elsewhere. I could not have a clear conscience without trying to warn fellow citizens about the shady business practices at Ashley furniture.
Horrible experience. Changed my delivery date 3 times and can barely get any information on a actual delivery date. I want to cancel my order but I just know it’ll take them forever to actually refund my purchase. And looking at the rest of the reviews this is just a bad company to shop with . Save yourself the trouble and go somewhere else. These people obviously don’t care because they keep having the same issue! Never shopping with them again, terrible service!
The salesmen were so accomadating and helpful.
Beto is BEST! Got me a great discount on my furniture and he was extremely professional and courteous. Ashley has the best selection.
Just going to start with saying that my experience with the sales guy on the floor (Aaron Brown) was pleasant and he was helpful without being aggressively 'salesy', but that was the only positive part of my Ashley Home experience. Went in to buy a recliner, to start everything on display is marked up 100-200$ higher than the prices listed on the store's website. (Displayed at 500, online for 375) Pointed that out and was immediately told they would honor the online price but I guarantee I would have been chraged full had I not checked. The recliner I liked was a color that was not offered in-store. Paid for delivery and assembly and was told they would reach me on the delivery day with a scheduled time window. I needed the recliner because I was having surgery and couldn't go home without a place to recover sitting up so I made sure the delivery date was before I was discharged. Ordered on 9/25 and was scheduled to be delivered 10/10 which seemed a bit long since they said it was already in stock at their Houston warehouse, but that's fine because I planned ahead for that. Delivery day come and I get a plethora of emails and texts to confirm I'll be home for delivery from 5:45 - 8:45 PM, I confirm and think all is well. Wife heads home from the hospital at 5:00 and is there by 5:30 but no one ever shows up. At 8:30 she calls for a status update and they inform her that they had arrived at 4:45 (!) waited 20 minutes and left. Delivery gets rescheduled to 10/16 which is bad timing as I'm scheduled to be discharged from the hospital on 10/15, but I fugure I can make due on the couch for a day. 10/16 rolls around and I get a voicemail that the recliner was originally damaged in transit and a new one wouldn't be delivered until 10/21. I'm confused since wouldn't they had known it was damaged already when they originally tried to deliver it outside the scheduled time window? Anyways, they waived the shipping and assembly fee but I'm still home recovering without a recliner that will now hopefully be delivered a month after originally ordering it. I will never buy another item from Ashley Homestore and will be sharing my negative experience here with all my coworkers, family, and friends. If younare reading this review, don't waste your time or your money at such a poorly managed outfit.
Terrible customer service. No followup and help. Once they make the sale you are abandoned
HORRIBLE EXPERIENCE! HORRIBLE CUSTOMER SERVICE! Sales persons and managers obviously need training on how to troubleshoot orders, especially when they are the reason that the order is erroneous! The first time they ATTEMPTED to deliver the bed we purchased, it was the wrong color, which they said the salesman had entered incorrectly. The second time they ATTEMPTED to deliver the bed, we noticed 30 minutes prior to the scheduled time that the status changed to "unable to start", and after calling the driver OURSELVES, because no one ever called and informed us, we were told the foot board was on back order so they would have to reschedule, and this was after they had confirmed the delivery of the items the day before. The third time they ATTEMPTED to deliver the bed they brought a queen but we had paid for a king bed! After inquiring about cancelling the order all together, I was told I would be penalized, even though they are the ones that cannot get the items I purchased delivered correctly! The store tells me there is nothing they can do about the inconvenience and to call customer care. CORPORATE CUSTOMER CARE IS A JOKE AND YOU CAN NEVER ACTUALLY TALK TO SOMEONE THAT CAN HELP! I wish I could give 0 or negative stars! Buy your furniture somewhere else, THEY ARE NOT WORTH IT!!!!! Update: I did finally get my bed, a month later and someone eventually called and offered to send me a $50 gift card :/
I purchased furniture here and I’ll never go back again. The furniture is of low quality. It took months instead of weeks to receive my furniture as promised. I could not cancel my undelivered late orders because they go by your purchase date and not your delivery date
Horrible experience. Sales associates and manager are pretty clueless. Wish I read the reviews first. Ordered my table and they kept changing the delivery date me. Had to come down to the store in person for them to just tell me it’s been discontinued. Do yourself a favor and shop somewhere else!
Great customer service and reasonable prices
If you like feeling like you are going to be attack by wolves this is the place for you. This is the second d time we have gone the sales staff is standing there staring at you when you walk in and won't leave you alone to browse.
Our shopping experience with sales rep Nate was superb 😁 He took the time to show us around and even stayed after hours to ensure we found what we needed. His assistance and expertise made our shopping experience seamless and stress free! Ask for Nate you wont regret it!!!
THEY NEVER ANSWER THERE PHONE CALL THEM LIKE 20 TIMES.
My Ashley Furniture Expert Nate exceeded my expectations above and beyond, his customer service and pleasant energy provided me with a sound mind after a bad experience. If it were not for Nate I would have never shopped at Ashley Furniture after experiencing horrible customer service from Ashley Furniture third party delivery vendor. Nate is a wonderful asset to the company.
Friendly service, huge selection and great prices!
Went into the location intending to buy 2 bed room sets for my kids.Noone approached us and even uttered a word to me. Little did they know I was prepared to pay for everything in cash. Never will I make that mistake again. Bel Furniture ended up with $8,400.
DISHONEST ABOUT DELIVERY! We bought a bed from this partiular store on 9/1/ and was informed by the sales team that we would receive it on 9/5. Today is 9/4 and we get a call saying it would not come until 9/10 or after. Called and spoke with a representative and asked to speak to a manager. She took longer than she should have to put someone on the call. The manager, Kathy, apologized for any inconvenience and also stated that delivery is an estimate - that is not what we were told. We needed our bed tomorrow!! We are now waiting to see if we can get our bed delivered still tomorrow as it is in stock. I do not like dishonest companies that are quick to take your money but are slow to deliver. First and last time buying from here.
We had a pleasant experience. Rashaan Rocks! Do not let anyone else take you to him. Go in and request him. Very knowledgeable young man. Mattress genius. Lol Customer Service does exist.
Unfriendly sales personel; also the have an outlet store same products lower $$
Ordered a bunk bed set for my 4 year old on July 20. Paid in full. I was told it would be delivered on August 22. When the day rolled around I was told it would be delivered on September 12. I said I wanted to cancel my order and was told it would be a 10% restocking fee. I said what "restocking" you've never shipped anything and you obviously don't have any stock. Basically they told me tough luck and get bent. Horrible service, dishonest about delivery, terrible way to do business. Save yourself the trouble and go somewhere else. It's interesting that the owner responded below and I sent him the information he requested by email the same day and he still hasn't gotten back to me in over a week. This place is a total joke. Figures...
Rip off way too high. Not much furniture
Friendly salespeople and not high pressure sales. Great selection.
Professional staff Nath Brown great deals best furniture
I bought furniture here on installment with zero percent interest. The salesman tried to check which lender would approve me. I got approved eventually. Too my surprise i got three different credit cards in the mail. He opened three credit cards from 3 different lenders for me which i absolutely dont need. Now it damaged my credit history and theres nothing i can do about it. I called the store and the lady who answered she doesnt know what to do about it either. My complaint is not furniture related but to think that the entire process led mo to decrease my credit history is not something they can fix for me no matter what. I took care of my credit history so much because i have plans of refinancing my mortgage as soon as i can but now it’s ruined. So upset. Not buying from Ashley again. Realized there are way better furniture stores with knowledgeable people and cheaper prices than they do.
I want to very highly recommend LaDonna at the Pearland (Houston, Texas) location for her very thorough assistance: I recently made a purchase there but found the same item at a cheaper price in the online store. I called several times for the salesman who originally assisted me with the purchase who promised to call me back, but did not receive a return phone call. Finally for closure, I called to say that this left a negative impression of Ashley Furniture with me for future purchases; however, I was connected with LaDonna who followed up, called me back and ensured that the correction and refund were made. I am grateful for such conscientious staff: EVERYONE, GO SEE LADONNA AT THE PEARLAND LOCATION!!!
Love the atmosphere... Found what i was looking for!! Thanks s/o to Hamza
The people I encountered made you feel like you were bothering them, could not speak up when they spoke to you, always turned their faces away when speaking to you, and unless they thought you were there to buy a lot-they acted like you were not worth their time. Called in with a question after being in the store and called 3 times before anyone picked up the phone, then could barely get my question out before being interrupted, give an “ok, thank you, bye-b” click. The person did not even wait to finish their sentence before hanging up.
Nice furniture
Quality not very good
Saleswoman was very pleasant
wonderful furniture and they deliver for free if less than 10 miles.
they have nice furniture we order a two sofas paid for them cash money and they delivered only one sofa we wait for a month to get it then after one long month they come to the house on 04/30/19 and say o we only have one sofa and the other one is being recalled and we bring it on the 21 of may i said ok what else i can do i call today they are not going to deliver after the 7 of july this guys didn’t even say i offer you this free item or a discount nothing bad business never buying here again
Horrible customer service and the place was overall dirty, save your time and go to the Baybrook location.
Not good quality
If you have a choice, just stay away from this company in general. I attempted to give them a second chance after a baffling experience at their Galleria store. I ordered a sectional on 4/17 for $4,500. I specifically told the sales person that I needed a couch asap or I would be sitting on the floor, so I don't want to wait weeks. He assured me that the couch would come in soon. Eventually, the process took so long that I am in a hurry to leave. After all that, he tells me the couch won't be in until 5/1 and they can deliver 5/4. I just accept it because I don't have another hour for him to look for a more available couch. They also ran my credit so it would have been disadvantageous to run credit at a completely different furniture store. I also told the salesman that I did not want the repair insurance, but had it tacked on regardless, without him even mentioning the price. On 5/3, two days after it was promised to arrive in store and a day before the expected delivery, I am told the couch won't be in until next week. Had they told me sooner, I could have gone to a completely different furniture store and purchased a couch for Saturday delivery. It is apparent the store knew they did not have the couch and waited until I was no longer in a position to seek out other options before informing me of its unavailability.
In stock dates change after you pay. Can't guarantee I will get one out of next shipment?! Give me back my money! Over a month and now 1 more month?! Can't do it!!
Low quality high price
Gail Davis was a pleasure to work with. She was polite and went above and beyond to make sure my mother received the best deal. She made sure my mom left with a smile and she did! Thank you Gail for your hard work and dedication. We will definitely shop here again and ask for you!
I'm so disappointed with my experience. I bought a couch and coffee table in March and still have not received my order. (a month later)The sales people I worked with seemed unorganized and confused. When I called customer care to voice my concern, they stated there was nothing they could do and no way to compensate for the delay. I will not shop there again. It's unfortunate that their customer service was not helpful or accommodating in any way.
Customer Care is ridiculous! I received my couch today at 7:45. After being rescheduled. I was told by the salesmen as well as the gentleman putting together my couch that I had 14 days for an exchange and 30 day for return. Well, Jamie at customer care, said well, “there’s a new policy and it’s going through that there will be no returns, and you were told wrong” wow! They need new customer care, because they don’t care AT all! I can select a new piece, but they won’t take ONE piece out of my apartment?! Is this a joke!?!? Someone needs fire and rehire.
Salesman was very knowledgeable and helpful. He found what we were looking for and the rest was a breeze.
Good Customer service, excellent price and good quality 👍
While the salesman was nice, I had to return the recliner I purchased for my mother . Getting the refund has, so far, been impossible. We returned the chair February 2 and I visited the store on February 3rd to be sure everything was in order. They did not start processing the refund until February 14. However I still don't have the refund. Not sure who to check with next. I call every week and was told the refund was mailed March 18, but it's still not here.
(Translated by Google) Expensive (Original) Costoso
My husband and I had decided to stop in to see a mattress in a box we had found on Ashley Home Furniture's website. Thank goodness we ended up meeting Aaron Brown our Ashley HomeStore salesman who introduced us to a mattress specialist who had us try several different mattresses all the while asking us about what we were really looking for and expecting from a new mattress. I've had severe pain since I was 14yrs old. Now I have multiple pain diseases and I'm maxed out on prescription pain medication but I still can't get a good night's sleep. I'd pretty much given up hope on ever finding a mattress that could accommodate both me and my spouse. Then I tried the medium Tempurpedic double twin adjustable mattress beds and found THE bed we've been searching for all my life!!! What's even better we got it for $0 down 0%!!! We even got a power sofa and loveseat for $0 down 0% too!!! They weren't pushy like at other stores and explained everything to us upfront. We got discounts we didn't even expect either. I highly recommend Ashley HomeStore to anyone looking for great furniture and a great furniture buying experience!!!
Very nice quality furniture and other decor
This store is amazing helpful they really do try to get you the best deal possible. My number one pick for furniture store the products offered and customer service is awesome
March 2019: I visited Ashley Furniture Store, in effort to purchase a bedroom suit. I asked the sales person if all items were available for delivery as I had been disappointed before. He assured me that he had checked and all items were ready foe delivery on the 20th of March. I am placing my husband in a Memory Care Unit and needed all things to be completed on time. My son and I waited and waited...called and placed on hold for an extended period of time . Late delivery, parts missing on chest ,wrong mattress . Therefore I could not move my husband into the facility. I went to the store and was informed that the latter would be delivered on the 29th of this month ...who has to pay for an unoccupied room? Me...no more Ashley Furniture Store in my life.
Aaron was excellent sales person and provided excellent customer service. He was patient thorough and very knowledgeable. Met us at the entrance immediately. Allowed us to chose and pick and did not try to push a merchandise sale on us. He is great.
Worst store experience every. Don’t shop here. Furniture is on back order, furniture delivered to my house was broken. They didn’t tell us the living room rug was special ordered and would take 3-4 weeks. What a headache. Do yourself a favor and shop at Gallery Furniture same day delivery!!
Easy in and out experience. Good prices we picked up our couches at the distribution west of Katy.
DQ is the man to go to. He had us in and out very quickly and worked out a great deal for me and my fiancé. Very professional and very straight forward
First off, the collection of furniture is great! Verny was also very helpful in the selection process. He even moved items across the store just to help with visuals. We were informed on many aspects of the pieces we were interested in as well. Thanks to this we were able to decide and make an easy purchase. We appreciate the great experience!
Nadeane was very helpful and understanding, explained plans out for me and my options.
We had the best experience at Ashley Furniture. Our Salesman, DQ is amazing. Ashley furniture is lucky to have a wonderful Employee like DQ.
Great experience today at Ashley in Pearland, will go back for future furniture buys!
Excellent customer service both times we went here to shop. Got what we needed at an amazing price. Very pleased.
David Qualls is the best salesman ever! He kept us updated on things we asked him about regarding the type, color and price of the furniture. We found a beautiful dining room and living room set just right for our apartment. If you need to get anything go to David and he will lead you in the right direction!
Great experience at the store and even took time to educate us on mattresses. Great deal and salesman that got the best deal for us.
DQ was my sales person great customer service .I will be back to definitely to see him!
The Sales person was very nice and patient with me. She answered my questions, and was not pushy: I was able to find the things that I was needing. She was very helpful and helped me get financing. Thank you so much Jeanette. I liked my purchases and can’t wait for them to be dilivered. I’m sure I will enjoy them for years to come. Thank you so much
Very good service
Aaron was ABSOLUTELY amazing. He made my experience very pleasurable. He wasn't pushy at all. He was very helpful with answering all of my questions so that I could make an informed decision. He won me over and I'll definitely ask for him when considering my next purchase. THANKS AARON!
Great furniture store. DQ is a wonderful salesperson. Very knowledgeable of the product.
My sales representative was John. He told me i could take temporary couches and they would deliver the ones I wanted. He found couches that were equally valued. After taking off work and my furniture never coming I call. They tell me I have a balance of 300 dollars. I will never shop at a Ashley store. I don’t recommend to anyone. They also don’t answer their phones.
Great store great customer services reasonable prices keith ministero your the best thanks
Limited selections for children.
DQ at the Pearland location made me and my mother’s buying experience very pleasant and relaxed. His approach was different then previous experiences I’ve had and he didn’t pressure us into buying anything. He greeted us very kindly and explained to us how things worked. He allowed us to walk around and make our selections and we came to him when we were ready to purchase. I highly recommend him and will definitely look for him for my next purchase!
Great furniture store! I had the pleasure of doing buisiness with sales person Aaron Brown. He was able to help me from point A to point B with no hassles. The process was smooth and quick. Thank you for helping me with my furniture selection.
friendly staff, always busy when I ve been inside
Very good customer service
Chris was awesome!! He provided all needed information for us to make great decision. If you're going to Ashley in Pearland look up Chris he will definitely take care of you!
Mr. DQ is awesome, we look for him when buying furniture
DQ makes Ashlet furniture shine
Great Service!! Thank you Wilson
Nice sales staff!
Nadeene was absolutely astonishing! From the time I walked in, she greeted with an amazing smile and warm welcome. Even had confusion about my delivery address and she came in with an amazing save! Couldn’t have asked for any better service!!
Alice was extremely helpful in helping find exactly what we wanted! She made herself readily available, but let us look at our own pace and didn’t hound us. Making my purchase was a very enjoyable experience!
Ordering furniture here was like buying a car. An all day process.Ordered on the 7th was told I'd get all of my furniture on the 22nd, then I was told some pieces on 4th of the following month. Called to go pick up the few items I could get on the 24th and was told all pieces were ready by two CR's. Get to the warehouse and to my dismay they we're not available. To add to this experience, I named an alternate pickup person. Was told he wasn't on the list to call my home store to add him. I called several times no answer, leave a message. So my sister who thank God was in the area went up there to speak with someone about re-adding him. @ 11:30am no one at the desk had made it to work. This was and still is the worst furniture buying experience ever!
WOW, Just WOW NAYDEANE was super duper Spectacular! I saw some pics on FB Marketplace and contacted NAYDEANE for more information and Pricing. She invited me IN to see the items in person and let me know that the BEST SALE would be through FINANCING. I let her know then I would not be able to get financing because I fell on some hardship after Harvey and recently went through a Divorce. Naydeane encouraged me to come in anyway and told me that she was sure she could get me financed and there was financing available for almost every situation and that Ashley has a 98% approval rate. So I Rolled the Dice and gave her a chance and dont you know NAYDEANE was TRUE to her word and got me financing and its going to help me REBUILD my Credit!! I HIGHLY RECOMMEND taking a trip to Ashley Homestore in Pearland and ask for NAYDEANE she TRULY MAKES THINGS POSSIBLE! Thank You Naydeane & Ashley furniture Homestore for giving people Opportunities to have great quality furniture and second chance credit. Jane G #GEAUXTIGERS
Contemporary furniture at low prices
Nadeane was a great help to me at the Ashley store in Pearland. I’m currently working on decorating my guest bedroom and game room and she took the time to listen to my needs and my decorating style that I am looking for. She’s very understanding, patient and professional and helped me find everything that I am looking for. One stop shop!!!
I had the pleasure of working with Nadeane. She is amazing. She helped me get what I really wanted and was patient... informative.. and helpful.
The only reason I’m rating this store a 5 star is because of Mr. Dustin Goodwin. He was very thorough throughout the whole transaction, and made everything very conversational. He gave us multiple options in each part of the process, and made sure to be detailed in his explanations. This was my third purchase from this location, but the first time my family received royal treatment from our salesperson.
Very informative individual and very good at what he does
DQ was absolutely fantastic. No pressure, answered all of our questions and took great care of us!!!!!
Great customer service! I shop with Nadeane at Ashley HomeStore from now on!
A great place for amazing furniture at a good cost! Dustin was an excellent salesman. Very nice, helpful, and down-to-earth. Would definitely recommend asking for him!
I have always bought all my furniture from this location! The customer service there is excellent. I’m always so happy with the quality of furniture I receive.
I adore my furniture! Great service.
The customer service was so awesome! Mr. William Townsend was able to help us get in and out in a record time! I couldn't have been happier.
Great service and determination to meet your needs. Ask for DQ, he is the best salesperson!
Our salesperson gave us space to look around but available when we had questions. We often shop at Ashley and we had another great experience.
Mr Qualls was awesome! Answered every question we had and some we didn’t.
DQ was knowledgeable and friendly. We will be back to Ashley Furniture.
Great service and furniture
Ashley is the absolute worst! We are filing a public suit against the company. Especially look out for the sales associate John and managers Michelle and Ladonna.
Furniture always falls apart (our couch didn't last three years before it looked awful) and delivery is always troubling but it is what it is.
Find another location
Get alerts about new items, sales and more.
For additional details on the offers on this page, click here to learn more.
0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
