Ashley Store Pearland, TX

Patrick assistance was outstanding and very professional.

I ordered almost 6k bedroom set from the Pearland Store set and it was delivered today and looked like it was used and someone had stripped the wood and tried to glue it back together. Then I was given the run around about them re-delivering today, but no one called me back. I called at 5pm for the manager to tells me the same thing what the Operations office stated maybe Tuesday, but the store manager tried to tell me it would be delivered today because the Warehouse Manager could override it, knowing they had to wait until the original order was delivered back to the Warehouse. This is my first and last time dealing with Ashley Furniture, the fact that they can inconvenience a customer and act like whatever and I had gave all of my bedroom furniture to a family in need today less than a hour before my supposedly new furniture was to be delivered and it was OLD and looked used. Now I do not have any Furniture in my bedroom. Thanks Ashley Furniture.

Had a great experience with Miriam 😊got a great deal as well 🙌🏼 thank you!!

Fabulous experience at Ashley’s in Pearland! Nate Brown is awesome, super knowledgeable and friendly, and did not pressure us to buy. He was amazing. Highly recommend this store. Can’t wait to get our new furniture!!!

Jeanette & Nate were great they helped us purchase a bed set & matresses. Came bk a month later & made another purchase with Juan who was also incredible. Overall everyone is helpful here.

10/10 Ronie and Rebecca provided excellent services and was able to provide affordable prices on luxury furniture! I will be returning.

Roni Lott, our sales person made our whole experience seamless. Our furniture is gorgeous, the price spectacular and customer service excellent. It was a great experience. We will definitely go to Ashley next time.

So I initially came into the store to find a living room set and walked out with a high-end tempurpedic mattress and framing unit. Sales professional, Nate Brown was exceptional. I enjoyed the process he provided with finding the mattress to best suit my needs. Very professional and informative. I was NOT NOT NOT looking for a bed right then and there. He wasn't pushy at all however was informative enough and the product sold itself...that I had to invest. Thank you Nate and Ashley.

Antiquated systems; long wait to buy a comforter and still didn’t purchase because the salesperson didn’t know how to use my Ashley credit card.

Jonathan at the Pearland location was such a huge help!! Thanks so much!!

I made a purchase (10/8/24 )a bed and a matress (m42131 anniversary 2.0 pl queen matt) and paid $1400. I slept in that mattress for 3 nights but it was uncomfortable, called and asked if I can do an exchange and buy different mattress from them. They said no. No refund, no exchange. Once u buy it you are stuck with it… what kind of customer service is that?

The service was great at the beginning until I found that financing at 0% interest plus no invoice until a month after delivery was actually an application for an Ashley store credit card. I was assured early on that i would be able to use my own universal credit card to pay - that part was a lie. I was furious opening store credit card. Kicking myself for not catching this. Now that the damage is done the consequence takes 24 months to resolve. The sales manager salvage what he could of the situation by offering an employee discount. So I paid with my own card in full then walked away with regret. Don’t ever agree to the financing terms. Never apply for retailer credit card. Ever.

Brandon aka breezy was so great at Ashley! The best salesman at Ashley. Come see him.

Brandon Breezy was a great service, come see him for your next furniture purchase!

As a first time customer, I was not impressed with in store customer service. My sales person Jeanette New did not increase my interest in wanting to shop at the Pearland store again.

We had the easiest and quickest process here. If you want a salesman that will get you through it quick, Brandon is the one to call. He was very helpful with searching for a new bed frame. Brandon showed us around and gave us recommendations based off of my preferences. We found the perfect frame and he got us the best deal for it. I highly recommend him if you are looking for a great experience.

Brandon was the only person that greeted us upon arrival He was very attentive to our needs for a king mattress. Brandon showed us various mattresses as well as making sure our sanitary needs were met as we laid on all mattresses. His customer service was excellent. and he will always get our business . Thank you, Brandon.

Simi was phenomenal. Knowledgeable, professional, design inspired, but most importantly patient. Ive always been pleased with the level of quality from Ashley, but Simi’s expertise elevated the entire experience to a level I quite frankly was not expecting. I am incredibly satisfied with the room sets as well as the overall experience.

Shaun is very friendly and helped us a lot. He is very professional and has a good command of every detail. Thank you!

Thank you Nate B. for the awesome customer service and helping to bring my vision together!

Very pleasant staff and comfortable to work with. Service with a smile

I really love how they help me so much when there was an issue that I couldn’t use my card because Katy location never cancel a ticket that I canceled two months ago and it was a quick call from the manager to cancel the ticket and I was able to use my card I give my sales associate and the manager a 10 out of 10 of customer service they are the best Ronie and Otto ☺️

First time customer. We bought a light gray upholstered theatre seating loveseat with all the bells and whistles. Our furniture was to be delivered yesterday. Well, they delivered something but it wasn’t what we bought. My husband’s words “It was black leather and hideous”. I don’t understand why we have to wait 5 more days to get the proper order. Ashley Furniture screwed up royally and we, the customer is paying for it! First and last time to buy from them! 😡😡😡🤬🤬🤬

I headed to Ashley Furniture and immediately found what I was looking for! Brandon was super friendly, helpful, and knowledgeable. He made the whole purchasing process a breeze and prioritized customer satisfaction. I'm thrilled that I found what I needed and received excellent assistance. Thank you so much, Ashley Furniture, and thank you, Brandon, for all your help.

I had such a great buying experience with Shaun! While I was in store, he answered all my questions and explored all the packaging options with professionalism and patience. After I left undecided, he gave me his contact information and has been super responsive to all my inquiries. We were able to confirm my order and subsequent changes without me having to go back in store. Shaun went above and beyond! Can’t wait for my delivery this weekend. Thank you, Shaun!

Fast and efficient

First time visiting the Ashley furniture store. I was greeted right away, the sales person took the time to show me all of the dining tables available. I was happy with a table to purchase. The only thing I didn’t like is that she didn’t disclose during the application process that I was applying for a credit card. I wanted a short term loan to pay off the table, not a credit card. If I would have known it was a credit card, I would have just paid cash for the table. Other than that, I’m waiting for the table to be delivered in a week. Materials seem sturdy and price discount for Labor Day weekend was very attractive to pass up. Was unable to find a better deal for this dining table anywhere else. Be careful to read the fine print before applying is my only concern.

My experience was very great. The Saleman took really great care of me.

Great customer service! Our sales man Thomas was with great help! Super informational and helpful! Will definitely come back for future purchases!

Store Manager Otto and Rebecca didn't keep there word on my transaction. It's been over month and I still haven't received my full refund. Everytime I speak with them they give me the run around.

The assistant manager's daughter, Rebecca, was just super knowledgeable and sweet. We went in the store just to make sure we were making the correct choice of going back to the furniture store we went to the day before. We were looking for a loveseat with a console. That's it. Three hours later, we signed for the loveseat, bench, rug, mattress, adjustable bed frame and two pillows. Everyone in the store was super friendly. Rebecca has our vote for top salesperson of the year!

Highly recommend speaking to Nate Brown for any of your furniture questions! I went into the store for my appointment and he showed me around and really took the time to listen to what I needed. I ended up with the perfect bedroom setup so I can eventually add an adjustable base and keep my new frame. I will be going back directly to him anytime I need any furniture. I highly, highly, highly recommend going to him. He’s very friendly and personable. Would give him 100 stars if I could. Thank you Mr.Brown.

Great experience. Sales rep assisted with making sure I got the furniture I wanted although it takes so long to get . I am still happy with my choice and the service I received.

⭐️⭐️⭐️⭐️⭐️ I can't say enough about the exceptional service we received from Nate! From start to finish, he went above and beyond to ensure we found exactly what we were looking for. His knowledge of the products was impressive, and he patiently answered all our questions, making sure we felt confident in our choices. What really stood out was his dedication to making sure we had the best experience possible. He treated us with the utmost care and respect, going out of his way to accommodate our needs. It's rare to find such genuine customer service these days, and Nate truly exceeded our expectations. If you're looking for high-quality furniture and outstanding service, Nate is the one to see. We couldn't be happier with our purchase and the entire experience!

shaun answered all our questions with professionalism and warmth

Friendly staff & a great selection of furniture. I found the perfect sofa :)

Immediately upon arrival I was greeted by Patrick and he provided me a breakdown of current deals. I preferred to browse alone and he came back to check on us multiple times to make sure we didn’t have any questions. After an hour I had an idea of the pieces I wanted and Patrick was there again providing detail insight on each piece. At the end of the day I walked away with a fantastic deal thanks to the Ashley team. I look forward to my next visit.

Though I couldn’t receive all my ordered products in time but today when I went to the store the sales person Shawn was very helpful in finding a solution and fixing my order. I wish I will be able to receive it in time.

Great selection and great customer service

**Ashley Furniture: A Complete Scam** Honestly, dealing with Ashley Furniture has been a nightmare. They’re nothing but scammers who sell you junk that’s nothing like what you see in the showroom. They deliver broken furniture after making you wait forever, and then they refuse to give your money back. We bought everything for our apartment from them—bedroom set, living room set, bookshelves, TV stand, and a coffee table. They promised delivery in 10 days, but the day before, they delayed it by two weeks. Then it turned into a month. After all that waiting, only the TV stand showed up, and it was completely messed up—different design, poorly made, and unusable. We sent it back. Customer service called and said, “Just keep the base for now; we’ll get you a new one in a few days.” The coffee table had issues too, and we agreed to the same deal. After what felt like forever, some bed parts and nightstands arrived, but they turned our place into a storage unit. We were told the rest would come “soon.” We slept on the floor for a month because we had no bed, just parts lying around. When the rest finally showed up, the bed was broken too! We refused it again. My husband went to the store to cancel everything and get our money back. They refused, even though we paid for insurance. They wouldn’t even pick up the trash they left in our place. So now, our apartment is a dump filled with Ashley’s garbage. We had to buy new furniture from Gallery Furniture, who were awesome, but months later, we’re still stuck with this junk from Ashley and have no idea how to fix this mess with such a shady company.

My salesman, Lou, was amazing from start to finish. His customer service is SUPERB!!!

Worst store to purchase furniture from! Bought a new bed and then said they were on clearance when I clearly payed for a new bed. Order came wrong 3 times and they want to had me wait till September no way worse company of all time never coming back here again unprofessional

Great experience Nate help me right away

As soon as I walked in the store, I was greeted by Mr Thomas and asked what I needed helped with. He followed by explaining the different types of mattresses and allowed us to try all of them with no rush. The vast information provided was greatly appreciated to help us make the right mattress purchase. Thank you.

Nate was a delight to work with, and I found what I was looking for thanks to him! I would highly recommend him if you’re looking for furniture. He’s quite fun to work with!

Haven’t been in an Ashley Store in years!!! When I went in today, I remembered why. Everyone who was an employee was sitting. They looked right at me and then looked away. IS THIS FOR REAL? Some actually looked at me and turned around and walked away. There were several women employees on their laptops sitting on the furniture that was for sale. They did not bother to acknowledge me —- This is the height of unprofessional and disrespectful conduct. There’s a reason this store was empty of customers. Clearly, these lazy people are getting paid to do nothing. Rooms To Go had a much better atmosphere and higher level of professionalism.

Patrick was great! We don’t like too aggressive of salespeople and he was great on that part. He also was very helpful with delivery!

Pearland location of Business Center Drive Working with Lou to locate the perfect love seat recliner was great... Lou gave me the space to review all of the recliners available and once I made a decision, he and Otto work with me to meet my budget. Both gentlemen were cordial and understanding to my needs. They are two great sales personnel... thank you very much.

Wonderful experience and customer service from our sales person. I would recommend this location to everyone.

I am unfortunately dissatisfied and disappointed with the Ashley Furniture brand. It has been nothing short of a hassle. The excitement of receiving furniture from less than 6 months ago has quickly faded. We purchased a mattress (amazing!) and a platform bed frame (troublemaker) and I am glad we included the extended warranty. However, it is unfortunate how many times we have had to use it and the less than efficient communication responses we have received. I had medical issues and needed a comfortable bed, but after one week the platform on the bed had broken causing my husband and I to roll to the center of the bed and practically laying on the floor. When I reached out to Ashley Furniture warranty, they asked me “How did this happen?” I do not understand the relevance of this question since it was not going to get anything fixed. The parts were ordered, nonetheless, and it took about 6 weeks to receive the replacement parts and another month for someone to come repair. Once it was fixed, a week later it has broken again. It took two months for the parts to be delivered and since I didn’t respond within FOUR MINUTES, my appointment (which happened to luckily be three days away) was cancelled and reschedule and I have to wait another month. I am beyond infuriated with their products and process as a whole. I understand it is not the “call centers” fault. However it is just extremely frustrating to have these extended lead times. I really hope whatever is causing these extensive delays is resolved because I am in literal tears from being more uncomfortable now than I was previously. I really do appreciate the customer service but the quality of this furniture is dirt. This has given me a bad experience and I will not be purchasing anything else from Ashley Furniture. Your experience may not be the same as mine. However, if you decide to move forward with a purchase, please proceed with caution and do not let the over zealous salesperson hinder you from leaving. It’s ok to say “No”.

Friendly and helpful

We had a wonderful experience buying our new dining table.

Nate was patient and helpful. All around, great experience!

Excellent customer service

They are no help when it came to the warranty claims definitely won’t be recommending them to anyone or will I even go back! Lost $800 worth of warranty claims

I bought a sofa and loveseat on 05/05/2024, it was scheduled to be delivered on 05/15/2024. They end up changing the date for delivery which was not an issue but the sofa was damaged from the bottom part, they sent a technician to fixed the part but he said that if the sofa was fixed it may not last long as it was supposed to be, i didn't wanted the sofa to be fixed, i wanted it to be replaced but the store refused to replaced it.

EXCELLENT staff. Very efficient and kind. I was greeted by Ms. Monica. After telling her what I wanted, she showed me several pieces and explained the details of each. Her professionalism and kindness help me to make a decision that day.

I ❤️ Ashley! Their furniture is beautiful, great quality and at great prices. Their employees were super friendly, attentive, and patient. The store manager at the Pearland location helped me find exactly what I needed and even told me about other specials going on in store! 10/10 best furniture buying experience!

I love Ashley furniture! I always find what I'm looking for and never feel pressured to buy something. Shaun at the Pearland location was great in helping us with our purchase! Highly recommended it!!!!

I love ❤️ Ashley...because furniture is good quality and employees behavior is so pretty. I hope come back again.

Nate was excellent

Jeannette New patiently walked us through many options and gave us excellent advice and prices. Highly recommend her!

The experience was very nice. Nice environment. Ms. Monica was a good and nice sales lady. There were many varieties of furniture to chose from. My only concern is too many extension cards running across the floors. They are covered by the strips but some can still pose a tripping hazard.

Good experience. Nate was knowledgeable, courteous, and worked hard for our business. We chose to pay a bit more for an Ashley product, based on Nate customer service, than we could've paid at a rival, for a similar product.

Nate was a huge help in picking the best furniture at a good price to fit in my space. Great service!

Brandon aka “Breezy” was such a great help in the mattress section and I enjoyed my experience with him. Please seek him out if you stop by this location.

Went with mom to get a new couch. Pleasant experience. She left with sectional

I had a great experience shopping at Ashley today! Lou was very welcoming and helpful. He answered every question I had with no hesitation and broke down all the different costs/options to me. I’ll definitely be back! Thank you again, Lou

Patric hooked us up with some new furniture for our new house. Very helpful 👍🏼

Our sales person Lucio Vasquez was awesome!

Extremely pleasant experience. Sini was very knowledgeable and kind and patient with us. She is definitely an asset to the company. We are so very pleased!

Staffs were friendly and professional.

Jeanette was amazing!!

We visited the Pearland location and had a great experience with Nate. He was very personable and listened to our vision so that he could match the furniture to our liking. He is exceptional when it comes to designing. Can't wait for furniture to arrive.

Patric was a great resource when choosing a sectional. Highly recommend him when visiting this store. He went above and beyond to make the deal happen within our budget. Thanks!

Sini, thank you so much for your help in picking out our new furniture for our home. Your expertise and knowledge made the experience so much smoother.

Nate helped us find the perfect sectional. He was very professional and allowed us to shop without pressure but stayed close enough to where he was able to answer all of our questions. He made our shopping experience so much better.

Great customer service! My sales person was very knowledgeable and friendly. I would go back for my next purchase.

My salesperson ( Ms. Monica Lansiquot) was awesome, she was very professional and knowledgeable, she addressed each of my concerns in detail and with options....she was great..I really appreciate conducting my business with her...

Nate Brown was very helpful with my experience today. I like how he was very friendly and patient. Definitely coming back to get more furniture with him.

Thomas Asomani was amazing and very helpful. I will be returning next time I need to purchase furniture. Thank you!

Mónica was an amazing sales person. But once a manager got involved in the sale, things went downhill. We were promised to have delivery in four days. When I doubted that, the manager assured she could make it happen. The next day Ashley corporate was calling and texting to schedule our delivery two weeks out because our item was out of stock which the manager knew before we paid but did not tell us. Once we canceled our order and went to another store to get it, we found out Ashley had also switched what we ordered. What we had picked out in store and what was on the Ashley order form was not the same! We went to another store and got the same item that day without all the hassle.

I have purchased several items from Ashley without issues in the past. My last order had damaged parts. Customer service was great when I was purchasing items but when it came to assisting issues after purchase, the sales reps are no longer helpful. I called their 800 customer service. They are polite but not much help. They scheduled replacement repair to come and they cancelled an hour before BOTH times after I've already made myself available and took off work. 2 Times! Issue has yet to be resolved and it has been over 2 months now waiting for the parts and the installer. Never again.

Brandon was very welcoming and professional during my time here at the Pearland location. He was very polite and was knowledgeable with the furniture of choice. We are very pleased with our salesman.

Sini Diouf is a wonderful salesperson. She is knowledge, professional and pleasant.

Brandon did an excellent job explaining everything from start to finish! He knows what he is talking about come see him for all of your furniture needs & if you need a mattress too they have great deals for that as well! I appreciate Brandon & will definitely be back to buy more soon. Thank you for all your help!

Highly recommend Brandon!! Great service and expertise. Thank you Brandon!!

If you come here I would highly recommend asking for Brandon. He helped us get numerous pieces for our new house at a great price!

Lucio Vasquez (Lou) Helped me today to find the perfect blue couch for my bedroom! He is so easy going and friendly. Lou waited for me to come home to get the pillow from my bed to make sure it matched perfectly. His personality put me at ease. I plan on getting more furniture in the near future and I will only work with Lou!

Brandon was an excellent rep. Wonderful experience. I highly recommend him.

BRANDON was amazing! Highly recommend you come see him for all your furniture needs. Great guy!

Loved working with Gayle!

Brandon was awesome!! He went all out to make sure we got just what we wanted. Everyone we spoke with was very helpful.

We love Ashley furniture. Great quality furniture and we always get amazing service from our sales guy Nate. He is very professional and knowledgeable of products In the showroom. he hits us up when there is a sale. He is the best.

I received excellent care from Brandon and have found the best salesperson ever. I will be a happy returning customer for my next purchases. The showroom is massive! The quality of Ashley sofas is unbeaten and I wouldn’t buy them anywhere else.

Shaun was an awesome salesperson! Thank you so much. I will be back to purchase more furniture.

Walked into the furniture store and purchased a bunk bed,Jeanette was helpful, offered more options and payment was smooth.

Had a great experience at the Ashley store in pearland! We worked with Shaun and he was so help in bring our furniture vision to life!

Brandon is a great salesman, he is patient and willing to work with you. I am extremely happy with my purchase!

I'm not one to leave negative reviews. That said, after a month plus of the run around from their customer service team, this business is truly deserving of a poor rating. Dishonest business practices, misleading sales staff driven by commission, horrible customer services, disjointed communication between store/customer service/corporate office/warehouse. Very bad experience, would not recommend.

We went in and found the perfect mattress with excellent payment options. Brandon was the best salesperson-very knowledgeable, no pressure, extremely helpful. If you come by-ask for him!

This review is for the service I received from this location, and NOT the actual furniture, since I have not received those yet. I wanted to mention Gonzalo for how amazing he was during my furniture shopping at this store. He was very friendly, patient, and polite, and even helped me get a great deal and find an item that my son described to him. His customer service skills are something you don’t see much nowadays. I am definitely going back to this store for more stuff and will look for him because of how he made the whole process so smooth and explained the charges that I will see on my card. Even if I asked him again about those same charges the next day, he still responded in a timely and polite manner. I would highly recommend his service to anyone looking for furniture at this store.

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I had a great experience at the Pearland location with Nathaniel Brown (Nate) and Rebecca. They were very professional and friendly. I definitely recommend buying from them, they’ll for sure give you the best deal possible.

Ashley had exactly what I was looking for. Also, Ms. Monica Lansiquot, the associate who helped me, guided me carefully through the entire process. Ashley quality and style, plus Ms. Monica are a winning combo!

As soon as we walked in Lou was so very helpful. He was very knowledgeable on all the pieces. We never felt pressured to pick something fast. He helped us save money. We most definitely will be back!

Went to Ashley furniture today.sales person Mr Patric hep me to purchase a sofa set for my living room and give me a good price. I’m happy with deal with this guys.

Sean was great. Great experience, easy quick process.

Had a great experience with Brandon. Awesome sales guy. See him for all your furniture and mattress needs. He'll take good care of you.

The salesman was fantastic Shaun D you rock. Keep up the amazing work. Thanks again for everything.

Love the selection and the prices are unbeatable!

The store wheelchair needs foot rests. Told an employee and she said "oh, they fell off" (For me, Good customer service looks more like an apology and offer to get help or see if anyone could find out ab the footrests) Note to store: Please train your employees to be more sensitive to the disabled. My mom's back was hurting and she needed the chair. Also you have carpeting and floor trimmings that are a hazard to the disabled. My mom almost fell. The wheelchair with no footrests could barely make it through the store. I actually saw a few pieces that I liked but reading about the delivery issues and lack of quality service after the sale, I doubt I will buy from here. You may want to invest in a rechargeable scooter for the disabled. We went to the flooring store after visiting your store and my mom rode around comfortably bc they are considerate of the disabled... Please be thoughtful of the disabled. Also as a very honest and consistent reviewer, I can easily spot businesses that have "padded" their Google reviews with plants. We need authentic customer experiences to provide an honest review of any business.

Sue and her manager was very helpful and took the time to help us I them for being so nice patient kind and friendly I will recommend them to the family and friends

Brandon offered great service to me during my purchase. He took time each time I came in to inquire about the Texline sectional that I was eyeing for 2-months. Once I decided to purchase, I brought my husband so Brandon could explain options package options to us both which he did. Each visit he was patient and informative. I will use his services in future furniture purchases & referrals to family/friends needing furniture ….great experience

The experience was wonderful. Nate was able to help us out getting the perfect couch and tv stand for our home. 10/10 experience

My favorite furniture store. I love the look and quality of the furniture and the sales reps are very helpful and friendly. The delivery people are always quick and efficient. Love this place!

My salesman Nate at the Pearland location was so patient and kind. Great customer service.

Shopping at the Pearland location was very pleasant and productive. Sales associate was super helpful. BUT the delivery person Jesus and his helper WENT ABOVE AND BEYOND with great service. I would HIGHLY recommend Ashley Store.

I’d like to send a shout out to Miss Gail! I went in today with the intentions of browsing their inventory sizing up their sofas or loveseats. However, Miss Gail, being as knowledgeable as she is of their inventory she saved me much needed time and also found the perfect loveseat for me that I decided to buy it today. Thanks Miss Gail, I will be back soon!

Rebecca was absolutely amazing and went above and beyond to help complete my order.

I had great experiences with Ashley Furniture at Pearland Tx store:264! They offer excellent customer service every time. We want to Thank Rebecca for her exceptional customer service. I highly recommend Ashley Furniture at Pearland for your home needs .

Nate and Patrick guided us as we bought furniture for our home. Highly recommend them! Very impressed by their professionalism

Lucio at Pearland was very attentive and made our experience one of a kind. He heard us and aimed to please. Lucio will be the reason we come back to Ashley’s.

The attention was excellent. Brandon was very helpful and kind. He pleased me with what I was looking for.

Ms. Monica absolutely the sweetest. She was very accommodating with my request. I appreciate her taking the additional time to work with me on my purchase today!

Sales people were friendly and prompt.

Monica was knowledgeable in helping with our furniture selection(s). She seemed genuinely interested in getting us the best deal so that we would be happy with our purchase. She thoroughly explained the process of what to expect from start to finish with warranties and delivery. We have been pleased with the quality of everything we have ever purchased from Ashley Furniture.

Got amazing deal on kitchen and matching bedroom set!!! Rebecca was fantastic and helped us with everything we needed!!! Going back for living room and guest bedroom set next!!!

In store experience was good. They weren't too pushy and were helpful during the sale. Delivery was a total nightmare. They gave me the wrong dates in the store, notified me twenty minutes before the scheduled delivery that the couch was broken and that they needed to reschedule, then they booked the wrong date when rescheduling. Good luck talking to an actual person. It's been three weeks since my purchase and I'm still not sure if my furniture will be delivered next week after several reschedules. And they don't offer the option to take the older furniture. Not worth the effort.

Nate, met us as we walked into the store! He was very professional as well as personable! He helped us find the perfect sofa that would pair nicely with our existing furniture! Lovely experience overall. Thank you!

Great experience

I had a great experience at the Pearland location with Lou my salesperson. Very knowledgeable, and was very helpful in finding what I needed. I highly recommend Lou and this location

I purchased a rug from Ashley. Brandon helped me with my purchase. He did an excellent job with his service and knowledge of the product. Make sure to ask for Brandon whenever you visit this Ashley location.

Just purchased 2 sofas and a loveseat. 😊 Gail Davis was very helpful and not pushy at all! Awesome experience! Definitely recommend!!! 10/10!!!

Mr. Patric was so helpful and patient with me. The prices were great! He took care of my purchase even after closing time. I will definitely advise everyone to go to Ashley. I intend to go again!

This specific location Stay away from this Location. I have personally financed 4 mattresses (they sent the wrong mattresses ) and basses(which never delivered) total over all bad service and it continue till now for past 2 months and to never receive the bases I financed it before thanksgiving and today it’s January 1st 2024. They added wrong stuff for extra money added to my financing and credit thru their third party lender ACMA. They sent the wrong mattresses and never delivered the bases but I’m still being charged for it by Acma. Since they have third party financing in the lender Acma and when it is ordered Acma immediately directly paid Ashley furniture in full amount and with fluffed the invoice amount of unwanted items by Ashley furniture. Acma as Ashley furniture lender expects and larger invoice to be paid and don’t care and says it’s Ashley furnitures fault and they need to adjust it. The management have told me they will adjust it which hasn’t been done but have not seen anything so far at all in documents only verbal communications. I also reported on google as fraud and scam as suggested by the BBB and Federal trade commission since it involves my credit and they have been reported. As this continue my review may change Depands on the solution by Ashley furniture.

I had an exceptional experience at Ashley Home Store, all thanks to Brandon! He went above and beyond to assist us in finding the perfect couch. His knowledge, patience, and friendly demeanor made our shopping experience truly enjoyable. We're thrilled with our purchase, and Brandon's outstanding customer service deserves recognition. Highly recommend this store, especially with Brandon's expertise!

Found the same table by Ashley for $100 less.

I got what I needed and got out quickly! They went the extra mile to take care of every small detail. It is truly appreciated. Thanks guys ! I will definitely be back.

Way over due review! Nate Brown is an incredible Platinum Design Executive! Nate was incredibly patient, and detailed throughout the entire process, and understood what I was looking for when purchasing multiple items together!

Lucio was amazing and very helpful got me in and out with no problems!

The store is always neat, stylish, and inviting. The sales associates are professional and respectful. Nate is focused and stays with his customers to the end of the sale. He does not deviate or bounce from one customer to the next. Everyone there makes you feel like family.

Wonderful experience customer service was top notch. Lucio was very helpful and knowledgeable about the furniture and what we needed.

Very happy with purchase Gayle is great went above and beyond to help also Nora in financing was helpful staff was friendly store was well stocked if your wondering if you should stop by i recommend it im soo thankful for sales lady Gayle she is very knowledgeable about store merchandise she makes you feel welcome and will help you through process of choosing whats best for you t

Had a great experience at the store. We found the couches we were looking for. The couch material and color was great they are exactly what we wanted. The staff and specifically our sales rep were very friendly and didn’t come on strong with the sales pitch. The delivery price was reasonable with the new everything costs more in 2023. The delivery team were very efficient and got everything set up quickly. My new couches look and feel great.

Nate is the best furniture consultant I've ever worked with. Highly recommend Ashley Furniture and Nate at the Pearland location.

Excellent Service!

They were very helpful and patient as we were choosing our furniture.

1st Baby shower / 1st home RUINED I, so badly, wanted to write a good review due to the in-store experience being great. HOWEVER once the furniture came in, I told the delivery drivers that the furniture was too big and I did not want it because it was too large for the living room. The delivery driver proceeded to tell me that I can return it or exchange it at a later time. Assuming he had other deliveries and not wanting to be a bother I regrettably signed for the furniture. The customer service has been absolutely terrible in returning my phone calls. Ultimately, I was then told that despite the delivery drivers blatantly lying to me, the owner of this location has a zero return or exchange policy and they can do nothing for me. My wife and I bought our first home two weeks ago and we were planning to have our first baby shower here as well. Now all of our good fortune will be forever tainted by this terrible experience. From here on, I will make every attempt to make sure Ashley furniture does not receive business from anyone that is hoping to make their house a home. An appropriate accommodation for the inconveniences we have faced is more than overdue. I hope the owner or store will take action to rectify this matter and restore my faith in their ability to provide satisfactory service. Order number #264B419784

Customer service was ridiculous all the way around, and it’s strange no one will give you the corporate office number. I’m wondering why I haven’t received my refund. I’ll never step foot in this store again.

Great experience! The salesman work with you to accommodate your desired purchases, as well as a comfortable financial obligation.

The sales man was very helpful and friendly

Had a great experience with Ashley Furniture. From the time I walked to the store to delivery. All personnel were very attentive and knowledgeable about their services and products. I would definitely recommend.

Brandon took his time with us. It was very much appreciated even with my extra questions

"All hero's don't wear capes." -Brandon, The greatest salesman on this side of the Mississippi. My experience with Brandon was effortless! Of all the salespeople who could greet me, I get the greatest of them all. Knowledgeable, personable, funny and saved me lots of money! I will definitely return for his customer service and will tell all my friends and family to work with him!

Another great experience! Patrik Tiko was very friendly and professional. Will most certainly be back.

Patrick demonstrated exceptional product knowledge and provided personalized recommendations based on my preferences. His friendly demeanor and patience made the shopping experience enjoyable. He effectively communicated promotions, ensuring I got the best value. Overall, a highly professional and customer-focused approach. Thank you Patrick.

Great furnitures and helpful staff

I Love Ashley Furniture, especially the one in Pearland, TX. The customer service is World Class.

Exceptional service and selection. I went in with ambitions of finding options for furniture, left with the piece was looking for with an amazing deal. Rebecca, my salesperson, is a Rockstar by the way.

Sean was so nice and helpful. We really did appreciate all the help he gave us.

Very good service, was very nice and helpful!

Great working with Brandon. Awesome Customer Service.

Thomas was great from the moment I walked in to walking out!!!…can’t say anything about the other sales individuals who ignored me upon entering the store but Thomas was the only one who acknowledged me.

Very helpful the process was quick and easy

great service! affordable financing. most of all the care.

Ernesto is the best

Nate was an absolute pleasure to work with!!! I was literally running late to get my son from work! He made the deal work and got me in and out with ease and efficiency! Kept a smile on his face and was very knowledgeable about the product. Table was delivered in the next couple of days and my family and I are happy!!! Nate was amazing!

Good deal . You know what you are getting.and the quality is great.

Sue and Nate went above and beyond for me! My shopping experience was top tier!! I wish I could give more than 5 stars for their team!

The customer service was great in store. Sean and I think hind name was Rodrigo was a great help. The delivery service in the other hand wasn’t so great. They gave us three dates that our products would be delivered (they were going to be delivered separately) but when 2 of those day came, nothing was delivered which inconvenienced us because we had a party planned and needed one of the furniture we ordered. In store, they told us that it would be there on time but that’s wasn’t the case so we had to push our party back. I called the warehouse department and they said that it won’t be able to come until the following week. I explained the situation to the person on the phone and they said that they can try to get it delivered over the weekend and that I should wait on a text message for confirmation. The next day I received the confirmation and they were able to deliver fit over the weekend. Although it was too late, they tried to make it right which I appreciated. The delivery guys were nice and professional so no issues there. I’m not sure that I would order from them unless they have the item in stock because they have a history of pushing back delivery dates.

I had the pleasure of working with Nate, who took my call and did tons of legwork before I’d even come into the store for a purchase. He went above and beyond to provide superior customer service! We’ll definitely be back to Ashley for future purchases.

Brandon was an outstanding salesman. He made sure that we got everything that we came in for and some. We are looking forward to working with him again in the near future.

I had the pleasure of working with "Rebecca Barnett", a manager / sale agent at the Pearland location. Rebecca went over and beyond in assisting me with my purchase from beginning to end. Because of her services and the professionalism this store has to offer, this review is absolutely deserving of a 5 STARS !

Sales lady was very helpful given us details and information on merchandise we purchase

I had the most wonderful shopping experience today. Brandon was an awesome salesman. He was very courteous, professional and great personality. I was able to purchase everything I wanted which left me with an overwhelming happy feeling. I will be shouting Brandon and Ashley Furniture Pearland to all 800 of my Facebook and Instagram followers.

I was really happy with the customer service! I was shopping around at a few places but in the end, just ended up getting everything from here. It was convenient, the sales associate were very helpful, and they had a good selection of items at great prices. Scheduling delivery was seamless. All around, would definitely recommend.

Patrick was cool, Ashley in Pearland. Go see Pat

Delivery issues, they tell you 3hr window when it's 2, customer service is a chatbot

Great experience

Well you want me to give 5 stars but I haven’t even had my furniture for 18 hours. The look, feel, quality, and delivery (set up) all tell me 5 stars but like I said I can’t review the product I just got without using it first.

Our experience at Ashley in Pearland was amazing. Nate was very helpful and informative on the furniture we inquired about. We will definitely be back to purchase more from Nate. Go see Nate he will have you leaving with everything you wanted.

On time!!!

Brandon/ Breezy was very helpful! We found the perfect table for our breakfast nook with his help. Friendly, professional and funny! 👍

Shaun was extremely knowledgeable and informed me about the different mattresses. I have been looking to purchase a new mattress due to back pain I’ve been experiencing. Shaun educated me and helped me better understand which mattress would be best for me. I felt seen and heard and instead of just trying to “sell” me something he showed that he cared about my wellbeing. I will be back and can’t wait to purchase my new mattress!

Very helpful and informative came in late didn't get rushed was able to browse through the store found a nice bed it was a very nice experience thank you Nate over at the Pearland Ashley Home Store

Great customer service we got a couch and bedroom set with a pretty good deal

Lucio was amazing! He answered ALL of my questions and was able to get me setup with delivery/assembly within the week.

Nate was great! He was patient, understanding and considerate of my profession.

When I walked in I was greeted by Patric. He listened to what I wanted asked a few questions. I didn’t expect much, this was the third furniture store I had visited today! It should have been my first stop!! I have been looking for the perfect sectional and I found with the assistance of a very knowledgeable salesman! Thanks Patric!!

Lucio was absolutely amazing with conversation, the selling process, and making everything so easy. Told him exactly what we needed and he pointed us in the right direction!

Nate was very professional and informative concerning the mattress and furniture I was interested in buying. Thanks Nate"

Salesman was very professional and knowledgeable. Made my experience extremely wonderful.

Great service. Helped in my selection s. Fast delivery 🥰

Gonzalo was amazing and awesome and so professional. I enjoyed the whole experience.

Chad was amazing to work with and helped me get the couch of my dreams!

Brandon was excellent , excellent costumer service, very knowlegable . thank you brandon and thank you ashley furniture Pearland texas .

My experience with Mr. Nate was very knowledgeable and fun. I never went to buy furniture and smile and laugh so much when spending my money. He was very polite. Asking me questions on what I'm really looking for and even ask why I need to buy. That tells me, he just wasn't looking for just a rush sell he was concerned about me and what I could afford. Thank you Mr. Nate for looking at me as a person not a dollar sign. Wonderful experience will buy again.

I don’t typically write reviews but this store experience has been the worst. I was told I was going to receive the furniture a specific date and it had been over two months and I still have not received it. My sales person Wessie Davis was extremely nice the day off but figure it was to close the sale and said to let her know of any questions till today she has not even communicated to apologize about the issue .

Great experience and great selection. Thanks to Brandon for all his assistance.

Very respectful staff. I felt heard

Great service in store and over the phone when our final decision was made. Hopefully delivery is as smooth!

Ernesto is the salesman that helped us buy a recliner. I would ask for him again . Very good at what he does .

Great service from Sue in sales and store manager Otto

Excellent

Nice workers 👏 👍

Nate Brown is a terrific salesperson. He knows what we are in need of , locates the stock and makes the purchasing process very comfortable. Looking forward to enjoying our new lift recliner! Thank you Nate and Ashley Furniture. Sincerely, Barbara Iacino

Mr. Nate was great. He listened to what we were looking for and he found it the first time. Definitely coming back!

Excellent customer service, great selection and reasonable prices.

The sales rep was very professional.

Nate on the design team is amazing. He took the time to hear my vision and brought it to life.

Nate is very personable and very professional. The experience with him was great.

Nate was very helpful.

Mr. Brown was very helpful and attentive to what I wanted. He was professional from the beginning to the end.

Sini at the Pearland store greeted us as we came in. We explained what we were looking for, and she showed us a few options. She guided us to recliners that were even better than what we were initially looking for, and answered all of our questions. She got the order placed, including a tentative delivery date (since we’re not sure yet when the new home will be ready). Sini was friendly and professional, very helpful in finding what we needed. We will be going back when we’re ready to buy more furniture, and I would not hesitate to recommend the Ashley store to others.

Sini greeted us as we entered the store. We explained what we were looking for, and she showed us a few options. She guided us to recliners that were even better than what we were initially looking for, and answered all of our questions. She got the order placed, including a tentative delivery date (since we're not sure yet when the new home will be ready). Sini was friendly and professional, very helpful in finding what we needed. We will be going back when we're ready to buy more furniture, and I would not hesitate to recommend the Ashley store to others.

very professional and excellent service

The sale person was very professional and helpful I will shop there again.

The ease in finding what I wanted, being greeted when I walked in and the timely matter to complete my transaction

Brandon @ the Pearland location was great , He met us right at the entrance & paid close attention to our needs & made sure he satisfied them. Furniture was of great quality & felt very comfy. WOULD definitely recommend this store and most especially Brandon.

Excellent customer service

Monica deserves 6 stars!! We moved our son from Ohio to Texas with little time to outfit an apartment. Monica spent 4 hours with us non-stop and we worked through the entire process together. She even read apartment floor plan to ensure furniture was appropriate. Monica was fabulous to work with and as a result we purchased everything we needed. When there was a minor delivery glitch, Monica and her manager Thomas had everything worked out as we traveled to Texas. I am completely satisfied with our experience.

They were so respectful and friendly

I needed a lift chair for my mother and called Ashley store in Pearland. Nate called me back and helped me with great expertise. The chair is fully adjustable and will give my mom the independence she needs and will be delivered in a week. I couldn't be happier. Thanks Nate!!!

No pressure sale, very patient sales person, helpful to the customer!

Great customer service. Mr Ernesto was great and very professional. Helped me get everything I needed. Thank you!

Service is always extra-special. I have purchased sofas, love seats, coffee and end tables, bedroom furniture and several recliners from Ashley. The quality has always been very high.

Terrible customer service. Ordered a couch from them and they completely messed up the order. On the day of delivery they didn't bring the arms for the couch and when we went to the store to talk they ordered the missing parts and so they never fully installed it the couch and then they came the next day to drop of the arms but only did it as doorstep instead of installation and now are saying they cannot install it as it was ordered that way. This is so unprofessional and they are not even answering the phone when we have called multiple times.

Nate was extremely helpful! He helped me to find the perfect dinette set for a great price!

My salesperson Shon was excellent and very customer focused!

Customer service was the absolute best. Nate knew what I wanted and we made a sale..

I would like to express my extreme dissatisfaction with the experience I had at this store. To begin with, the furniture was delivered later than the initially communicated date. Furthermore, upon receiving the coffee table, I noticed two noticeable chips in it. Despite reaching out to their customer service, I was assured of a response that never came. I made multiple attempts through text messages and emails to seek a resolution, but regrettably, there have been no updates or efforts made to accommodate my concerns. This lack of responsiveness and neglect has left me greatly disappointed. I must express my profound disappointment with the store's management as well. The manager's handling of the situation was utterly inadequate, and their lack of assistance only worsened matters. Their unresponsiveness and inability to address my concerns further highlighted the poor customer service experience. Given the circumstances, I regret to inform you that I will never be returning to this store in the future. The overall experience has been disheartening, and I cannot overlook the way my concerns were dismissed and left unattended. At this point, I earnestly request an immediate and appropriate accommodation for the inconveniences I have faced. I hope the store will take swift action to rectify this matter and restore my faith in their ability to provide satisfactory service.

Nate was over the top with his professionalism and yet had a very very personal touch. I would recommend him to everyone needing furniture .

Thank you Nate Brown for your impeccable customer service and assistance today. Please stop this location and experience a high quality and personable experience.

Helpful with what I wanted and with what I was looking for. From the sale to the delivery was a great experience.

Came in originally for night stands but ended up purchasing a beautiful dinning table. Nate Brown was the sales person who helped us with our purchase and i can highly say his the best of the best very professional and was very helpful from the start to the end. If you guys ever go to Ashley's I HIGHLY RECOMMEND asking for nate let him know Mrs.Rico sent y'all ☺️

My wife and I have been into this Ashley three times in the last few months to furnish several rooms in our home. We have had the great opportunity to work with both Nate and Shaun on these occasions. We have been over the moon about the service that both of these gentlemen provided us. Their knowledge about their furniture, along with their willingness to get to know us and our lifestyle were invaluable in making the right selections to fit our needs. We would recommend anyone looking for a great experience to seek out these two!

Nate was quick to find the perfect accent chair for me, quick to make a very fair deal and very upbeat. Great experience!

Really friendly and helpful.

friendly service，good environment to try the sofa and chairs

I love the quality of the furniture. Very helpful personal.

Brandon is amazing!!!! Very knowledgeable and attentive to customer needs. He made the experience easy and less stressful than I imagined. Quality experience!!

Pearland Signature Dentistry is a state of the art facility. I have been a patient of Dr. Travis Cook for one year. He is pleasant, friendly, and gentle performing my dental cleanings. I would highly recommend him and his staff to anyone with their dental needs.

Sean was so helpful and not at all pushy. Highly recommend coming here for quality furniture at reasonable prices.

The sales rep, Shae, was amazing! She was very patient with this old lady (me!), and exceptionally knowledgeable about the product and the procedure to help me apply for credit. I am completely satisfied.

Our sales associate Mr. Brendan was very helpful and delightful

Brandon was very helpful with everything!!! Thanks so much for your hard work!!

Brandon was extremely helpful! I found my dream couch and even ended up getting a mattress before it was all said and done! Highly recommend this location and their staff. Thanks so much, Brandon!

Purchased supposedly new furniture, received furniture with black magic marks on each piece of furniture. I paid 2,000 down on three pieces of furniture. Was told furniture would be replaced, instead repair man sent twice. I asked why he was here? He told me, I had no choice but to accept repair. Asked how was he going to repair, said he didn't know. I couldn't accept more damages. I did not purchase used furniture, Ashley's was highly recommended. What a disaster and disappointment!!! No thanks for the poor Service

Patric was great and very informative. I am happy with my purchases. Oh did I mention he left me alone and let me shop without being harassed!! Absolutely priceless!

Great selection, good quality, great service.

Nate was AMAZING and worked really hard to get us pieces we wanted based on my style. I'll be back for more!

Excellent customer service. Mr. Anderson is the best! I’m a satisfied customer of many years! The furniture I’ve purchased have all been great quality.

Shae was extremely helpful. We visited the store twice to finalize some furniture options and she was so open to our many changes. Moreover, Shae was able to split my order so I could receive the items faster.

Me and my sister had a really good salesman, who answered all questions. He had a positive attitude and welcoming personality.

Great experience working along side Mrs. Sue and Mr. Nate! Caring and understanding with our home needs.

Brandon is the man!!! He is a great sales person. I’m can be indecisive and picky at times but he is very patient and helpful. I’ve been to 3 different furniture stores before this one and couldn’t decide on making a purchase until I came here and was taken care of by Brandon

Gail helped us a lot thank you 😊!

It was easy to buy at Ashley Pearland. My mind was made up to do it here wehere I live. The sales person was knowledgeable of the product and professional too. The catch,in order for the product to have a 10 year warranty,an expensive cover have to be purchased. Mercedes

I had a pretty particular review of this location that gave me the opportunity to have an enhanced opportunity to provide details of what you can expect when being there. To mention the actual reason for my visit would be breaking a contract unfortunately however I can tell you that you will be met with someone within the first few minutes and they can provide you with a roundabout either monthly payment or full payment if you were to purchase any of their sets and they do have more than one financing option. One of them does cater to the under and bad credit applications which makes their furniture vastly affordable considering the high end brand. I was very impressed by what was available to me at an affordable monthly price that could be converted into a non-interest full payment at any time

The experience was very professional and accommodating to my needs. However, the process was changed from in-store to corporate and as of today June 27 I have not heard from corporate. As to win my problem will be solved.

Brandon was a fantastic salesperson. Got me a good deal on a love seat and two tables. Was a smooth and easy process.

(Translated by Google) It was a wonderful experience. Gonzalo took great care of us and made the process very easy. He was very professional at all times and each step was explained to us, without forgetting Mrs. Nora, she, like Gonzalo, explained the payment process to us and was very attentive to my family and me. We left excited for a successful purchase. Thank you! (Original) Fue una experiencia muy bonita. Gonzalo nos atendió de maravilla e hizo el proceso muy fácil. Fue muy profesional en todo momento y se nos explico cada paso, sin olvidar a la Sra. Nora, ella al igual que Gonzalo nos explico el proceso de pagos y fue muy atenta con mi familia y conmigo. Salimos emocionados por una compra exitosa. ¡Gracias!

Very kind, friendly and willing to help!

Extremely incompetent with our order and delivery. Horrible communication.

Brandon is the greatest salesman! I had a wonderful experience buying furniture at Ashley’s for my new apartment. He was very patient and gave us time to look around the store and was available for any questions I had. He gave me all the information I asked about the furniture and payment plans. Very smooth process.

Wessie was so informative and patient with us! She gave great advice and made sure we got exactly what we needed for our home. She walked us through the process, answered our questions and was extremely easy going. Would definitely recommend her if you’re in the market for furniture and a great experience.

DO NOT BUY ANYTHING FROM HERE!!! The sales rep barely knew what she was talking about I had to correct her on information she was giving me and also google it. She lied and told me that I would get my furniture the next week and would receive a call about delivery the following day. It’s been 3 weeks now and they charged my card right away but still no info on when I will receive it, never got a call or even heard from delivery people, I’ve also NEVER received an estimate date of when it may come in. How is my card charged with ZERO information of my order???? Than when you call or text they will completely ignore you or hang up! Super unprofessional and I’ll be contacting corporate!!!! AGAIN DON’T BUY HERE it’s a scam!!!

Affordable furniture in all styles

I had a very unpleasant buying experience at Ashley store at Pearland. First of all, the store had no operating system so they were not able to make any sale because of this. Our Sales representative Gail, agreed to call me follow up with us in order to complete the sale of some counter stools we wanted, and she didn’t call to follow up. Apparently systems are still down so they are not able to sell anything. Then I see a charge on my credit card, but I don’t receive any invoice from the store and anybody is calling me to confirm the purchase of the stools. So at this point I just decided to cancel the whole purchase and just go to another store because of all this issues and nobody being able to properly follow up with me and make the purchase process as smooth as possible for us.

Great service representative.

Friendly environment. I only went in to look and came out approved w/appointment date to deliver my furniture. Such a smooth transaction.

We purchased the couch at this location. Turned out Nate sold us the wrong couch, which they delivered. Every time I go to the store and trying to fix it, I hear the same thing. Some mysterious MANAGER should approve the exchange and they would call you later today, which of course never happens. I don’t know how many more times I should go there to fix their mistake and actually receive the furniture I paid for.

I was treated with courtesy and respect. The experience was great.

La buena atención,buena calidad en muebles

Brandon is an awesome sales rep, not only did he educate me on the quality of the mattress but also helped choose a mattress of my liking. Hit up Brandon whenever you are in the Ashley's Pearland store, he is the Real Mattress King 👑.

Brandon was so helpful in getting us all set up with our furniture! Great experience .

I had a great experience at Ashley Furniture in Pearland yesterday. Our sales person, Shay, was awesome. We were shopping for living and dining furniture and Shay helped us select pieces that look great together. I can’t wait for the furniture to get delivered.

Brandon was awesome! Super enjoyed his service and will definitely be back! UPDATE- I was given a delivery date the next week and only my mattress came in. Then I was told it would come in June 10 which is not the original date, and today only the headboard came in, no frame, and no end of the bed. Terrible communication. Been sleeping on the mattress on the floor because it said to have all furniture removed for bed to be installed.

easy to work with and explain us all the options very well

I have bought all of my furniture here, so far best experience today thanks to Gail. She was so helpful, sweet and gave me a great experience while shopping. Highly recommend Gail, will definitely hope she is there for all my future purchases.

Excellent-Gail the salesperson was very good.

I have to say, this is my first time purchasing furniture for my new home and my experience was fabulous. Shae the manager was amazing at explaining as well as being so patient with me while looking at the couch of my dreams. Nate, the amazing design executive helped me finalize my dream couch while also being patient with my indecisiveness. If you are seeking new furniture of any sort, this is definitely the place to go. The customer service and diligence of ensuring that I leave satisfied was top notch 🫧🌟 Thank you guys so much for your help!

Nate was absolutely amazing! He was very attentive and patient with us as we were unsure of exactly what we were looking for. He wasn't the pushy sales person just trying to meet a quota, he actually cared!!!!! My family will definitely be back for future furniture purchases! When you go, ask for Nate! I promise you will not be disappointed!

Shae was an absolute pleasure today. She helped us piece together the perfect bedroom set for the style that we were looking for. By far the best experience that I’ve ever had while shopping for new furniture.

Sales Perseus real nice help us get a good deal very satisfied with our purchase.

I was very nice and polite yes I would recommend Ashley to my friends and family

Wonderful experience since the front door! Great customer service! Thank you Nate😁 we left with a gorgeous dining room set and livingroom, loving the quality of my new furniture

The sales rep. Did not know the products very well and was not helpful. She told wrong information instead looking into it. I would prefer for her to be honest and asked someone who did know.

Monica was amazing! I bought several pieces and she helped me walk all over the store to get them. We have the same taste so it was a great experience all around! Thank you Monica!

I’ve been looking for a coffee table and accent table for 5 months and Patric found one I loved in 20 minutes! Very happy & can’t wait to receive my items.

Monica was the salesperson that helped me out. She was amazing and so very patient with me in making my decision concerning my new living room set. I highly recommend Monica for all your shopping needs. I will definitely be back to see her.

Had great service from chad. Took the time we needed

Friendly customer service & the rep Gonzalo Torres was very helpful knowledgeable. He went above and beyond to help me find what I was looking for.

Patric help me when I came in the store today and i was well pleased with his help. He was an awesome and amazing salesman.. 💯💯💯💯💯💯💯

Brandon was extremely helpful, great personality. He was very patient with me while I looked around the whole store. Allowing time for me to make my selections and final decisions on my purchase. Overall excellent experience. Thank you Brandon and Ashley.

Nate is definitely a people person. He believes and listen to his clients .he understood what I needed and gave space for decision making! He's great and we thank him ..many more to come !

Excellent customer service

Excellent customer service.

Their extended warranty is a total waste of money. I bought some furniture 4 years ago. Their extended warranty is for 5 years. When I called their service number, the person who answered the phone is not at all helpful. She demanded I should send her a copy of my bill, and pictures of all the damages . Don’t waste your money by taking their warranty

Absolute nightmare dealing with this company and trying to schedule a delivery. Twice now I have chosen a delivery date and made arrangements to leave work. Only to find out the day before that the delivery was cancelled and now I need to choose ANOTHER delivery date. Their customer service line is garbage and trying to get someone on the phone is a complete waste of time. I read the negative reviews regarding furniture delivery before purchasing and I truly regret giving Ashley the benefit of the doubt. Do not purchase ANYTHING from Ashley Furniture.

Brandon/breezy is the best sales associate at this store come see him for all your mattress and furniture needs. He took care of me from beginning to end. When you get your mattress make sure to get it with the adjustable base it’s life changing your won’t regret it. Brandon will take great care of you, come see him as soon as possible!

I highly recommend you ask for Nate Brown. He was very professional and made sure that all of my needs were met.

Everyone we delt with were friendly and kowledgable. Prices a bit on the high side for dressers but the bed we got waa reasonable and what we were looking for. Item's were instock and delivered within 2 days.

Sale staff was wonderful and selection was terrific

Lucio is a great salesperson! He helped me pick out the right sofa. Definitely recommend to shop at Ashley’s in Pearland, great service, vast selection and everyone was friendly.

la amavilidad y q no hacen distinction hacia las personas

The sales associate Gonzalo at the Pearland location is my favorite guy, because of him, I stuck with Ashley. He is the best

Excellent customer service

Do yourself a favor and Google Ashley homestores and scam. Their pricing is a scam. Their warranties are a scam. They're being sued in multiple jurisdictions for multiple counts of fraud and deceptive trade practices. Just stay away. Considering the absolute lack of foot traffic in these stores, it's only a matter of time before they're bankrupt.

Had a very pleasant experience shopping for just the right chair. Ernesto is awesome! Helpful, informative and patient. We would want him for any future needs.

Brandon is an excellent sales person and was very easy to work with on our purchases. He was cordial, professional, and down to earth. I would surely recommend him to friends and family.

I was not expecting to buy furniture but Chad was so great. Go see him about all your furniture needs!

Don’t go to the store, shop online. If you DO go to the store, check the pricing online before completing your purchase. The end tables I wanted to buy were $230 online but $399 in store (by the way, the color I wanted wasn’t even on the floor, I only knew about it because I looked on the website). They wound up matching the price when, but only because I knew to point it out. I wound up purchasing in store rather than the website for no reason other than to let the salesperson who helped me (followed me around and pointed out the items I already knew I wanted to buy) could get a commission. But the delivery would have been scheduled for the same day, the process would have been faster, and I wouldn’t have had to inexplicably provide two forms of ID for something I bought with my own money (I would have understood the need if I had chosen financing).

accurate help,gualityfirnitutr

I had a very nice shopping experience. Brandon was very attentive and personable. Look for him for your furniture needs.

Awesome customer service, great quality furniture and a great price! Almost every piece of furniture in our house is from Ashley!!!

Shae was very understanding about my orders that were place in 2016 and 2020. When we had to restart them over and then refunded for items never delivered. Most importantly, I was able to get everything exactly as needed, with the exception of my mattresses.

My experience at Ashley located at Pearland Texas was extremely 👌 amazing.. My husband and I was helped by Nate Brown whom made our shopping experience at its best. I truly recommend everyone to get your BEST shopping experience with him..

Over it with this purchase (coffee & end table)! From beginning to end. 1. I accept that they didn’t have the item in storage, or available to go home with me the same day. They gave us a timeframe to pick up from the north side. When we arrive to pick up the item at 6pm, the place was closed. The paperwork and what we were told by the salesman was they are open until 8. 2. My husband assembled the coffee table- no problem. He unpacked the end table, first…. The parts were severely mislabeled! The sheet said “parts A, B, C, etc”, the parts were labeled “L, M, N, etc”. THEN, the holes were created in the place to assembled it (see pics) 3. My husband contacting the store we purchased from, and was giving a number and email to contact. We have been back and forth almost 2 weeks trying to get resolve! Finally, today I said if there is no resolution offered today, we are returning it. Initially they said no one can come until 5/3. I have decided to return. They are now saying 4/11. Honestly, I still don’t want it, because this has been a terrible purchase/service process! I’m going to sleep on it, but there is massive room for improvement from start to finish! Not to mention, we they come to assemble, they will probably drill another hole. What I paid for is a properly created table!

Heather was absolutely amazing from the time we walked through the door. She made the experience so enjoyable and i honestly don’t think I’ve ever had so much fun spending this much money. I would recommend anyone to Heather in Pearland. Thanks for a wonderful experience Heather.

My experience with Ashley and Pearland was an excellent experience. My sales person was beyond professional, and made it very easy for me to make my choice in mattresses.

Very helpful on knowledge about items

A Sales rep that is passionate to what he does and more. Very good experience

Brandon was very helpful, he assisted us with everything we needed! Very attentive and addressed all of our wants and needs

Very positive experience. salesman not pushy and gave us some space to look at what we needed to and discuss our purchase.

Thomas A. was super helpful! I am so grateful to have come visit while he was here. He was polite, extremely informative, and very patient. After visiting many of the million furniture stores in Houston I am so glad I was connected with Thomas. Furniture shopping can be a lot like shopping for a car with the pressure of associates sometimes. I did not experience any of that with Thomas. He guided me through the store and allowed me to roam if needed while making himself available for any questions. I am so excited for my new sectional and to continue furnishing my home! I will definitely refer him to all my friends and family. Until next time!

Great service. Well informed on their furniture.

Brandon Henderson is the epitome of excellence! He has been supportive, informative, and creative in this visit. We are extremely pleased and ecstatic about our purchase. Melanie Williams thanks you so much.

Loved shopping their very good sales person an good priced.

Brandon was great help. Really informative and helpful. Got us in and out on a timely manner.

My husband and I had a wonderful experience at the Ashley Home Store in Pearland. Mr. Nate Brown was awesome! As soon as we walked in, he greeted us. Mr. Brown was very professional and attentive to the health needs of my husband and me. We were there to purchase a new living room sofa set, because our current one was way too low. We soon discovered we needed a new bed even more, once we tried an adjustable bed. Mr. Nate helped us to find furniture within our budget and work his magic on getting us financed. The living room furniture was delivered today and I couldn't be more pleased. I can't wait for the new bed to come. I'm so excited! I'm really looking forward to it. Thank you, Mr. Nate!

I didn't purchase from this particular store, but it is the closest one to me so they get the glowing review. My purchase was made online at Ashleyfurniture.com a nightmare from the second I pressed submit. I chose to use their card for 24 months no interest. I got 24 months at 9.99 interest... why would I choose something like that!? Let me say my credit score is close to 800, so it was not a credit issue. I would just pay cash, I would not use a card that charged interest!! So, I called synchrony and they couldn't do anything, called Ashley and they were, for lack of a better word to describe this, incompetent. So, I had to pay the he entire order over $2k in one payment, in order to avoid interest and close the account. Still salty about that, should have gone to Gallery Furniture.Delivery people were really nice but my order was delivered incomplete, another day or two to get them to schedule the delivery of the missing merchandise. I am never using Ashley furniture again, ever. I am also closing my synchrony account. They both perform deceptive business practices, case and point above.P.s forgot to mention the delivery of my items took over a month!

Gonzalo was an absolute DREAM to work with! He is so personable and knowledgeable of the products in the showroom. He allowed me the space to brainstorm and change my mind a few times, and even interacted with my little one who was on the brink of melting down. I plan to continue working with Gonzalo exclusively. I’m already set up with a new bedroom set, and after I’m done paying this off in a few months, I will be back for my living room set. Ask for Gonzalo. He’s sharp, funny and will take the stress out of furniture shopping!

Jennette was very helpful, and thoughtful. She handled everything in a timely manner and explained it all thoroughly before we left. All of the other employees were very polite and helpful.

Brandon is the greatest sales sales person ever. Come and see him down here. He’ll find you exactly what you need quick and easy. He’s your guy!

Gale at the Ashley Home Store in Pearland was amazing. Very knowledgeable about the products and very perfectional and warm to talk to.

I absolutely loved my experience here. Gale was the best!!! She made sure we got exactly what we wanted and was completely honest with us. She made is feel like we were more than customers.

We went to Ashley’s furniture and Brandon took care of us! He’s very knowledgeable and gave us an awesome deal! Please check him out if you’re looking to buy furniture. He made the process enjoyable. Thanks Brandon!

They do not honor their warranty. When you call for delivery the people are very rude. Ask for a supervisor they hang up in your face. I’ve been dealing with this inconsistency for over 2 weeks. They had the wrong phone number. I am being taking like a joke.

Buyers beware! Ashley has a policy with absolutely no returns once the delivery guys leave. Doesn’t matter the reason (recliner on end of sofa hurt my back after sitting in it at home for a couple of hours). Manager refers you to corporate and corporate stands firm on policy of absolutely no returns.

I love my couches. They are of great quality. I look forward to buying more furniture in the future. The purchasing process was easy.

It was great costumer service mr nate helps us out with a great deal I really appreciate him for it thanks so much very everyone’s great costumer service

‼️‼️Very very disappointed on how this experience has been. First we got Nathan which we specifically told him, (after we picked the 5 drawer dresser) that we needed it asap to store my mothers Dialysis Medical Supplies and on top of that buy we got a table last minute since we were there already. On the pick up I had to drive 1.5hrs away TWICE because Nathan forgot to add me to the pick up since my wife’s info was used on the sale but told him I would be picking it up. After getting home and installing a few pieces of the dresser I noticed it wasn’t the right dresser😒 too much time, gas, and energy wasted at this point but they said for the inconvenience they would “fix” it which they would replace the furniture with the one we wanted in the first place.(I didn’t care for anything free at this point or compensation for gas, just wanted my dresser we urgently needed.) The ticket was made and a WEEK LATER it still needs manager approval which his name is Otto as they say BUT, he’s on vacation so nobody can do anything until this guy gets back to office. Everyone there doesn’t have any authority to make things right for the customers without the manager which is nothing but RIDICULOUS!!.They say it’s been escalated to “higher up” but I’ve still been waiting for these unprofessional people to act on making this sale I made a week ago right!!‼️‼️ I DO NOT recommend Ashley’s Furniture to anyone. Even the 1800/Customer Service number can’t do anything about it. The sale is with the store and the store is the one who you will deal with. Support is a JOKE with this place. There’s plenty of other furniture places who will act fast without manager approvals who will make things right ASAP!!‼️‼️

Fast and thorough service. Knowledgeable.

Had a wonderful experience today wit Ms. Ashley. Great customer service and attitude and attention to detail was exceptional!!

Our sales person was Nate Brown - what a great salesman! He was bright, friendly, articulate, and you what he was talking about. Would definitely come back to this location and was specifically asked for nate. Thanks again!

Brandon was very helpful and I was able to get a twin size bed. Thank you again for helping me make the right Decision!

Nate and Mimi Both are simply awesome! We had really great and smooth shopping experience for our new house just because of these 2 folks. Nate deserves a lot more for going above and beyond on our expectations. Highly recommended.

We had a great experience at Ashley’s Furniture. Brandon assisted us today and answered all of our questions. He was hilarious and very knowledgeable about everything we needed help with. Come see Brandon to get the best deals here!

Sales person was really shady about the financing terms first offered a leasing company and when we refused then suddenly I was eligible for 6 months no interest . Stay away from this location and if you do go there make sure you see everything in writing .

Brandon H. was fantastic! He was so helpful in the entire buying process. As first time buyers, we were really hesitant but he made everything really easy. He answered every question we had. We got to explore the store and he explained where everything was. We even got to try this amazing bed. I could not have asked for a better experience. We got the Soltren couch and it's so comfortable. I cant wait to have it in my house. Highly recommend!

Good Sale going on now. 50% Off of most items on the floor. Traditional finance and special financing available for quality furniture. Sales people were available to help. No pressure tactics. They ask the key questions: who type of furniture, what style are you looking for and most important what is your budget.

Nate was knowledgeable and friendly! Very happy with my purchase!

Nate provided awesome customer service!!!! I recommend you asking for Nate if you visit the Pearland location. He was very informative and patient with me since I was indecisive on a particular dresser.

Zero rating my father-in-law bought a chair and a dresser from this place did not except it did not sign for it. The delivery guys left it at our house then when he tried to return it, he got the runaround for over six weeks so we loaded it up took it to the store the store manager then told us you have to call their customer care service team and go through them and they will schedule someone to come pick it up from your house so there that way there is a paper trail we call the customer service team in front of the store manager and they say there's no return policy. There's nothing they can do this place is an absolute joke they are fraudulent they try to rip people off take advantage of people and then you if you do buy some from there, you're absolutely screwed you have to keep it or they considered it a abandoned

Such a great experience at Pearland Ashley Furniture! We were greeted as soon as we walked in by Brandon, given details about the store and guided to the right furniture. We came in with an open mind shopping for our new place. We are so pleased with the furniture we chose and all the help Brandon gave us! We will definitely be back in the future and will ask for Brandon!

As soon as I walk in the store the staff was nice and helpful. The Design executive Nate was awesome!! He was patient and took time to understand my needs. Thank you Nate for all your help!! I definitely will see you soon in the store!!

I cannot say enough about Nate Brown, the design executive that helped me select my living room furniture. He was extremely knowledgeable about the merchandise. He listened intently to my vision for our space and made perfect recommendations based on our ideas and the budget I had in mind. If you’re looking for a true professional who understands product and pricing, I’d definitely recommend giving him your business.

DO NOT PURCHASE FROM HERE!!! Service from the sales perspective even though we already knew what we wanted and where ready to buy was ok. However, they scheduled delivery in a week. I took the day off of work, updates about delivery where good. Then the delivery showed up. A base, 2 pillows and a mattress cover. No mattress the key ingredient to the whole order. Call customerservice get completely bad mouthed by the agent who refused to give me their name or employee ID. Called the store got the same run around. Every supervisor on the phone or in the store will not be available for an hour. Will never purchase there again and am starting a return for the 8k I spent.

I had a wonderful experience at Ashley's furniture. Nate provided excellent customer service and took the time to help us choose the best quality furniture. Thank you, Nate.

Special Thank You to Nate Brown for assisting my mother and I @ the Pearland Store!! He listened our concerns & needs and made sure he helped find the perfect mattress for my mom! Nate’s Customer Service along with his wealth of knowledge & his attention to detail was impeccable!! If you are ever in Pearland and searching for the that just right piece to add to your décor be sure to ask for Nate Brown to assist you won’t be disappointed!!

Easy, and painless furniture buying. Chad was polite, knowledgeable, and no nonsense. I’d definitely return to Ashley in the future.

Great experience with Rebecca! We came in later Sunday. She was never once pushy, never tried to speed up the process to get us to leave, and very knowledgeable! 10/10 recommended

Heather was amazing at Pearland Ashley Furniture.. Great experience. Will definitely use her again.

Ask for Brandon. He’s great and very helpful. Made everything very easy.

Friendly, not pushy, listened to our long list of requirements for the perfect recliner!

The quality of this company’s furniture is wonderful wood, which we really love. This store seems to have just beautiful, mostly wood designed furniture, and post COVID you don’t have to wait months to get your stuff delivered. Just today my husband and I bought our TV / entertainment cabinet and a behind the couch table that also looked amazing with 3 swivel stools. We would not have thought we could also gain another seating area in our family room which also happens to be right in front of our 65 inch flat screen!! Also, we used the President’s Day Sale to save 50% on one of the two items we purchased. We were also thrilled to learn these two items would be built & to us by the following week!! Thank you Lucio and Ashley’s Furniture! 😆😃😉🤩⭐️⭐️⭐️⭐️⭐️

Brandon really helped us out! Went above and beyond to find us exactly what we was looking for. Would give 10 stars if it was an option definitely would come back!

I had a great experience with Nate Brown. He was very helpful as we talked through sofa options for the space I described. He offered useful feedback that guided me in making a choice that I’m very happy I made…thanks again, Nate.

Ashley furniture is a scam. Stay away from them.

Ernesto and Rebecca’s customer service was impressive and very professional.

Just don't

Customer service is good wasn't expecting to buy our sofa and bedframe from here but they gave us a good deal. Delivery team was superb very professional and done and they even install and build the furniture in yoir home. Highly recommend

Brandon and Heather are both great excellent sale team. Outstanding knowledge of the products and demonstrates outstanding professionalism to represent Ashley Homestore in Pearland, Texas

Excellent service at this location, both Nate and Brandon helped me find the perfect sofa for my first apartment. Service was absolutely above expectations in every way, both gentlemen were very kind and extremely informative!

Amazing customer service! Nate was hands on when helping find the right pieces and kind. I would 100% return for future purchases.

Chad was amazing. We went through the store to look at the items I saw online. Got me through the approval process in almost no time. And hopefully my furniture will arrive just as he said.

Nate Brown at Pearland Ashley was very knowledgeable about the different mattresses and was on point customer service.

Best costumer services!!

I recommend to be kind and respectful to the employees. The do more than stand around and follow you around. They work behind the scenes to get you what you want. My sales person was new and she was helpful with the help of her management team Ms Shae. I appreciated the team work. I give their customer service 10 out of 10. Great experience! thank you both !

I highly recommend Ashley in Pearland. Brandon was my Salesperson, and the service I received was excellent. He was patient with me, very knowledgeable, and he made sure I purchased the right items for my family. Ashley in Pearland is the place to go for quality furniture and service!!!

I had an amazing experience with Brandon today. I went in for a new sofa and loveseat,and he was very patient and knowledgeable. I was able to get the best furniture for my family at the best price. He is an amazing employee, and I highly recommend him when you visit. You will be ensured to receive high quality service! Thank you Brandon!

Nate provided exceptional customer service from the moment I walked in the door through the completion of the purchase

They have a good upholstered bed and mattress sale going on right now. I like how they price match the online price. The only thing is they can’t match the online price for delivery and assembly.

Had the BEST experience at this location all thanks to Lou!! Very happy with our purchase today. Will definitely return for more furniture.

the employees were very helpful

I had a problem with a very pushy salesman at another store and I left with a sour taste in my mouth. GAIL at this Ashley's was utterly fantastic. She went above and beyond helping me find just what I needed, answering questions, and knowing when to leave me alone to let me wander and think. Ashley generally has some fine furniture, and that's why I happily returned to get a new set for a new home. Their Financing was super convenient. If they don't have it in stock, delivery could take some time, but considering how things are these days I can't hold them too much to blame for that. I'm a happy return customer and will do so again. Thank You, Gail!

Nice furniture I don't like the fact that you tell them you're browsing and they don't take it in consideration, they almost harass you, I left after I said five times I was just browsing and they still were trying to get me to buy .

I recently purchased a couch, love seat and ottoman. Gail was my sales person. She was awesome, detailed and patient. The delivery guys were great also. I live in a 3rd floor apartment. They handled everything very fast and professional. I am very pleased with my entire experience with Ashley Furniture.

Outstanding customer service, nice layout, quality product and reasonable prices

I'd like to point out that the staff here is great! They were attentive and understanding of what I was looking for. Special shout-out to Brandon Henderson, home specialist who helped me in the process of purchasing my first bedroom set and I couldn't be happier. Everything was exactly as he said, even estimated arrival dates, and I appreciate the honesty. I'll definitely be going back to him for more business!

The service we received was phenomenal. I would recommend the Pearland Ashley location for the best customer service and sales experience I’ve had with Ashley Furniture.

Brandon the sales rep at this location is phenomenal! He got me all done and set within 1 hour even though I bought 14 items. He is very professional and smart. He knows what you need and have a very nice taste. Go for him for the best discount and best experience.

(Translated by Google) Excellent service (Original) Excelente servicio

The experience was a delight, friendly professional atmosphere. The Sales Representative was very accommodating.

Working with Mr. Nate Brown was extremely pleasant. As first time homebuyer, this was my first purchase of furniture. Ashley’s had all of the pieces that I wanted .Mr. Nate guided me throughout the process and answered all of my questions. I am thankful that I was able to do business with the company. Look forward to working with them again.

Great furniture store! Nate is awesome, very patient and shared his vision and expertise to guide me on choosing furniture that will make sense with my vision and that will work with my decoration. Normally I will go to furniture store and just go in and out. However, talking and listening to Nate was such a great experience and lead me into getting a better options for the spaces I wanted to create. Nate was so patient in listening and looking pictures of my house, and showing me different furniture options and how to decorate them. 100 ⭐ to Nate. I will definitely come again.

A blessed experience with a wonderful salesman and I enjoyed doing business with Ashley furniture. Thank you so much, praying 🙏 for your company and your customer service deserves a 10+.

Very courteous staff and try to accommodate as much as possible

Very disappointed! I purchased an extended warranty on a living room set back in May 2017. If the warranty is not used within the 5yr, you get a store credit for that amount. I never received an email, phone call or any type of notification letting me know I had this credit I could use. I went to the store in person and asked how much credit I had and that I wanted to use it. I had a $700 credit, however, it’s only good for 6 months. The credit expired in November and I requested it in December. The floor manager told me they could NOT honor that credit and blamed it on new store owner. I am extremely disappointed on how this was handled. I’ve purchased several items during the past years, never again will I purchase anything from this store.

I recommend ashley furniture store in pearland , since i first entered my experience was excellent. Brandon helped me with all my questions . i was interested in a furniture at rooms to go but Brandons excellent customer service i bought what i was looking for there. Brandon made it super quick and easy to shop for my furniture, ive bought from other store and they kept me waiting for hours, at ashley i was in and out in less than an hour ! i recommend asking for Brandon at this location!

Brandon is a really great salesperson. Had a great experience with him. He’s very helpful and professional.

The staff at Ashley was very courteous, patient and knowledgeable about his role as a sales clerk. I would recommend ashley to anyone who is seeking to purchase furniture.

Customer service was terrific. My sales representative was very patient with me he had great suggestions. He made my experience very comfortable

Brandon was knowledgeable, efficient and patient with the purchasing process. It can be very stressful when making large purchases but Brandon made it enjoyable and easy. I would recommend him anytime. When at Ashley Furniture Pearland...be sure to ask for Brandon.

Amazing service and they did not try to overwhelm or be pushy for you to buy.

Awesome!!! Very patient and kind! Stellar Customer Service !!

We had a great experience at Ashley Furniture today with the Sales Agent Brandon. This gentleman was very helpful with what we were looking for furniture wise. He was very knowledgeable and kind. Very helpful in all aspects of helping with our purchase. He was also helpful with getting us competitors pricing. You must absolutely visit this location. You will not be disappointed, the staff is awesome and Brandon was “Great!” He’s a real life Super Hero!

Lou was very knowledgeable and friendly. He was not pushy at all. He was very helpful and professional. The whole experience was exceptional. I highly recommend Lou for all your furniture needs.

Customer service of the rep that assisted me with my purchase.

I am very disappointed with Ashley. I ordered furnitures from this store in March 2022. It’s December 2022 and I still have not received anything. They told me that the item will be delivered on July, then on November and still nothing. I hope the have a good reason for the delay. I will not be buying or recommending Ashley to anyone.

The salesperson was very nice but he tried to rip me off. I constantly told him I didn’t want the warranty and he wrote up the order gave me the sales price and added the warranty. He told me he gave me a discount on the furniture and the warranty was free. Plus I found out furniture was on a 2-16 week back order. When I got home I found out the furniture was already on sale and he added the warranty anyway so I canceled my order. They did refund all of my money within 2 days. They have nice furniture but you have to really do your homework before buying from them.

Bad customer service. Order is delayed, already 7 days later than scheduled and now they moved it again. You can not reach any one over the phone to help. Only customer service number on their website would refer you to the store. So you leave your work to chase Ashley all over the place for your orders.

They try scamming you. Read the paperwork carefully I caught it thankfully and they still tried to push me to sign it

DO NOT SHOP HERE! I purchased a sofa set, and the sales associate convinced me after I denied the warranty several times to purchase the cleaning warranty, which I can call to have my couch cleaned and pillows fluffed anytime for 5 years. I was promised it'd be delivered within a week and they kept delaying the delivery over and over until after 45 days it came. Well, after I finally decided to get my sofa serviced for cleaning, I was advised they wouldn't do it anytime on demand, only if there was a major stain, not even a small one. So of course the sales associate LIED to me to get a sale. I go to the store and advised them and they seemed to simply brush me off, not apologetic. These people will lie to you and scam you for the sake of a sale. So if you enjoy NOT getting what you pay for, this is your store.

Please Shop with Lou V. Great salesman!

Lou was great, me and my wife came in there today and he made it painless and easy as possible to find us a guest mattress. Thanks

Ashley home furniture has a great and beautiful selection of furniture. It was hard to make my decision to the point that I called the next day to change my choice. But overall I am pleased with my sofa. I look forward to buying more furniture. Thank you Nate for all your help.

Lucio was very helpful, cordial and knowledgeable. Once I selected the furniture I wanted, I was at the store for 15 minutes finalizing everything. Nice shopping experience.

Very clean place and staff is friendly. They are very expensive and I don't like the quality of the furniture. It wasn't for me but it could be for someone else.

Chad! Thanks for staying late, and working with us. The inventory was vast and the prices are absolutely fantastic.

Warm, welcoming and professional.

Do yourself a favor and DO NOT buy from Ashley. All these 5-star reviews below are store employees and families boosting reviews for this horrible business. I opened up an Ashley account got approved for a good amount, bought Furniture and left the store. I didn’t come to realize that the associate helping me would add stuff on to my order after I cancel a few items. The associate did this to help boost his commission. Ashley prides itself stealing from its customers. I talked to a representative and supervisor and they assured me the items would be removed after delivery. Guess what, once they deliver the items they now said we can’t take it off. These tactics and sneaky games aren’t ways to treat customers. Oh I forgot to mention, on delivery day items were delivered damaged mainly because the delivery guys were busy watching a soccer match. I called to let management know and they said I have to file a complaint with the delivery company!?!? Guys they hired to do a delivery job and now they are giving me the runaround. I took a photo of the delivery guy trying to repair 1 of many damaged items. If you’re looking to have random items pop up on your order/statement and have damaged furniture delivered, shop at this store but don’t say I didn’t warn you. This is not a trustworthy company and I will not stop until I reach to the senior executives/CEO about this store and shameful business practices. I would rate Ashley of Pearland no stars if I could.

The customer service was great 👍

I will NEVER purchase from this store again. Got my furniture delivered, my nightstand drawers wouldn’t even pull out. I informed the store and they have done nothing! Customer service keeps saying call the pearland store and the store keeps saying call customer service! The lack of urgency and care is beyond me. Mind you, I didn’t purchase cheap furniture! So rt now I have paid for damaged furniture because Ashley’s just doesn’t give af. Very unfortunate! They are scammers and it’s sad how they take advantage of their customers!

I will NEVER purchase from this store again. Got my furniture delivered, my nightstand drawers wouldn't even pull out. I informed the store and they have done nothing! Customer service keeps saying call the pearland store and the store keeps saying call customer service! The lack of urgency and care is beyond me. Mind you, I didn't purchase cheap furniture! So rt now I have paid for damaged furniture because Ashley's just doesn't give af. Very unfortunate! They are scammers! How dare they take advantage of their customers like that!

I highly recommend Ashley Furniture In Pearland. Our salesman was Brandon and he was great to work with he even said late to finish our sale.

Had exactly what I wanted. Great service. Friendly people.

Service was great n friendly. No pressure. Decided on an order n was told delivery would be 6 days, great! Decided to add on another item then delivery was changed n scheduled for 3 weeks later (xmas week!) Wasn't happy with that being too close to Xmas! After I got home i found same item on Overstock for less than half price n delivery is in 7 days so am canceling 2nd order from Ashley.

Friendly staff, Rebecca was really good. Very knowledgeable of your products. I really like the no interest payments. Will be back’

Chad was very friendly and helpful

Nate in Furniture Sales Pearland made my shopping experience fantastic from start to finish! He was very helpful and took his time with me. He wanted to make sure I was comfortable with the decision I made. That's because I was buying a sectional and was a little nervous about the color & it fitting my space. I feel great about my purchase he has such a keen eye and pointed out things I never considered. Thx Nate you have my recommendation!

we enjoyed our experience with them. only issue was having to wait but it was definitely worth it

Great place

Todays customer service was awesome. Lucio didn’t smother me.. he let me shop and talk to my husband about buying. We’ll definitely be shopping again soon

Sue was very helpful showing us around the store for what we wanted, she was patient with us changing our mind often after seeing the many beautiful beds. Thank you Sue

Great experience, can’t wait to receive our posterpedic sealy mattress w free upgrade adjustable head rest w remote.

I have used Ashley before and have always been pleased.yes I would recommend.

I went in to purchase a sectional from a prior visit. The salesperson named Rebecca was efficient but her personality was not that friendly. As I was signing documents regarding the terms and conditions, she really didn’t explain anything to me and I had to keep asking questions. She just expected me to sign. I just felt the experience was lacking attentiveness. I wouldn’t want her as my salesperson again.

The salesman was pleasant. The 0 Interest was a plus.

nice workers very helpful and nice furniture

I purchased a sofa chaise that was delivered Nov. 19. It was supposed to have 8 legs and it came with 4. The separate piece has been on the bare floor. The delivery guy took pictures and called customer service. I also called the store and spoke to Juan and complained. He never called back. I did text Luis who was the sales guy and he apologized. As of today, I still haven't received the missing legs. I am surprised on the customer service from the Pearland store. Lesson learned to not buy anything else from this place. I should have read the reviews first before going there.

Sales rep was very helpful, attentive, and professional.

very happy with my sales man and pricing great

All the staff was very welcoming. Gonzalo was very informative about all the prices and deals.

Great prices…great selections! Thomas Asomani was my sales representative and he did an excellent job. From a sales perspective (because I’m in the sales industry as well), he was very patient and personable. He allowed me time to shop and did not have the typical “sales shark“ mentality (following me around waiting for the right time to strike). After shopping around, I left the store and came back several hours later. Thomas knew exactly who I was and addressed me by name. We shared great conversation outside of the sale, but was also knowledgeable enough to answer all questions related to the sale. Sales is about offering your service/product, getting to know your customers, developing a relationship and letting the product sell itself. Well done Thomas. I left this establishment happy with my purchase and comfortable with the understanding that I will be a return customer.

They were professional and was fast. They centered in the right place . Good job 👍🏾

Highly recommend asking for Gail to assist you as she is very friendly, knowledgeable, and patient.

My wife and I’s experience with them was great! Lucio helped us out so well and he was super friendly! Anyone in the pearland area, highly recommend them and ask for Lucio!

Brandon did a good job.

I went into this store to purchase a new mattress. I was approached by Gail (Wessie) Davis who clearly went into "sales" mode. I honestly did not mind because I really needed to purchase a new mattress that I needed delivered ASAP. I decided to go with a Temperpedic Pro Adapt with all of the bells and whistles. I was told the bed was in stock and could be delivered as soon as this coming Thursday or Friday. I chose Friday (today) due to having a conflict on Thursday. She rushed me through the signing process to sign documents without ever telling me how much the bed actually cost but given that I did want a nice bed, I did not care as much. Given I spent $6000 on a bed, you would think they would ensure that my bed would be delivered on time. I never received a message, phone call, or email about the delivery which is odd. When I called to check on the delivery, they mentioned my bed was not scheduled to be delivered until the day AFTER thanksgiving and the guy even admitted that the bed was not due to get to the warehouse until the Saturday after thanksgiving. Therefore, I would have purchase a bed on 11/15 and not received it until at least 11/26 or after. I requested to cancel the order since I was lied to in the store and told I would receive my order this week which I was looking forward to. My entire family and I are repeat Ashley furniture store customers but given the recent experience, I will be taking my business elsewhere and ensure my family and friends do the same! The sales person also gave the "plug" that she was a realtor and gave me her phone number. After this experience, I will make sure I let people know to avoid using her services if this is how she treats people!

Should be a negative score. Horrible customer service, GRT needs to be fired as the service provider for Ashley or ashley needs to burn their customer service hand book and re-create it. Decent people i spoke with however no one could do anything beyond move to some supervisor who has zero flexibility and didn't help to resolve anything. Pulling teeth to acknowledge their system literally shows they completely failed. Bought 2 sofias from them, Ashley, both had damage and called GRT time within warranty to get resolved. Their process that is closed door to the customer failed to fix our issue within time. Materials were back ordered, technicians couldn't fix issues if other work others are opened. No one read customer notes before having conversations, but they asked 12 scoping and customer privacy questions to open your account. They, GRT - ASHLEY, Closed my ticket without follow up, no emails to ask how was the service, No call from the vendor to see if we can re-schedule because they closed the books but they see the issue not actually fixed, nothing you expect as a service provider. They just closed the book and ran off with my money. I call back to get issue resolved quietly however they tell me its a customer fault for not being engaging enough for a documented issue they fail to fix and so to get their self out of a pickle they tell the customer your bad. If you call a service provider to seek assistance, that service provider to provide and if there is a failure internally and its clearly documented and notated an internal failure. THE SERVICE PROVIDER should fix the issue at no cost or further frustration or blame to the customer. There should be follow through as a service provider to care enough about the people that keep their lights on, to provide good and quality service to a customer. Especially again when the customer is in rights, and the failure is documented on the provider side. At this point you are not even a service provider, at least a waste provider. The service you all provided was nothing short of waste. I hope senior leadership cleans up your customer service handbook and procedures but this has been by far worst customer service i've ever experience. No one able to resolve the issue, just flat no event after seeing a service provider failure. Again, Doesn't make sense how you see in your system you failed to service a customer and blame the customer for not calling weekly for updates, or not sleeping out side your door like you going to fix my issue. Bad enough it takes 45 minutes each call to finally get to a conclusion. I paid you to complete a service and you guys literally just stole money from me and told me it was my fault yall stole the money and to have a nice day. ok

I have bought furniture from Ashley in previous years and I have not had any problems with it except for normal wear and tear so I recommend Ashley furniture store. I feel the prices are somewhat reasonable

Lots of thanks to Brandon for giving us an Excellent service. He did a great job on explaining the different grade of the Tempurpedic Breeze bed together with the base. To crown it all off with the game of thrones King level demo of the bed system. Thanks Brandon👏🏽 you’re the best.

one sells person connected with another sells person to make sure they could accommodate my needs

DO NOT BUY FURNITURE FROM HERE, OR ASHLEY IN GENERAL. I have never encountered a company with such utter disregard for customer service. I'm genuinely shocked at how bad this entire experience has been. We ordered two tables and a desk from this store with white glove delivery, which we were informed included assembly (no exceptions to this policy were communicated to us and none are in the "contract" either). While we were ordering, I noticed Sue/Lavonda (two different business cards for the same person so not sure what she goes by) entered in the wrong desk. I called it out and she said she changed it. Upon delivery, the desk did not arrive. Apparently it was on backorder but no one cared to communicate that with us. On the delivery sheet, I noticed it still had the wrong desk. I called that day and got a new delivery date of 10/25 and let them know to correct the desk again. 10/25 came and went... no communication, no delivery. I call again and get yet another delivery date of 11/4. They drop the box off and say that because the delivery slip says "unassembled" that they will not assemble the desk. Again, where is this in the contract? They leave and we start assembling the desk, only to realize it's the wrong desk plus half of the right desk (so now we have 1.5 desks). When we call customer service to correct this issue, they say we need to talk to the store - this theme of going between customer service and the store goes on and on throughout our entire experience so I won't get into how many times we were told we need to talk to the other when we called one (hint: over 20). I go to the store and am told that they can process an exchange but not a return because the desk was not immediately returned when the delivery team dropped it off, that it's not eligible for return. Ok... I would have sent it back immediately if they assembled it like I paid for them to do. When they processed my exchange, again, no one knows when it will get delivered. At this point I got so frustrated I asked to just cancel everything and return the desk. We spoke to customer service, the store, and corporate and no one is even willing to listen to us or speak to us about it. How is this possible? They keep saying we are breaching our contract (which is not a signed document, by the way) by requesting a refund even though they breached the contract with the white glove delivery. Additional terms and conditions were not communicated to us nor provided to us through email, website, etc. Every single person we have spoken to (Martha, Otto, the sales team, customer service, Rodrigo from corporate, the list goes on and on) has been so rude, to the point of raising their voice at me and talking to me like I'm unintelligent. I'm shocked no one at the company is not even willing to listen to us. Again, I have never encountered a company so unwilling to work with their customers and speaks to them in such a brazen manner. It was such a huge mistake purchasing from them and I never will again.

I shop at the 288 Pearland location. Ernesto is always so helpful. Thanks!

Recently bought a desk and hutch for my new at home office and Brandon was very professional and helpful in getting my purchase and delivery set up efficiently! Highly recommend 💯

Excellent service and excellent selection are found here. Shout out to Shay and Brandon for all their help and patience. We asked a lot of questions. Keep up the good work.

My sales person Aaron Brown was very helpful. I am not sure what else to say. I felt no pressure to buy. Instead I got a person helping to solve my needs

I had a very pleasant shopping experience today with Brandon. He spoke with knowledge about the piece that I was considering and checked on me while he was doing paperwork. I would definitely shop at Ashley again if Brandon could be my salesperson.

Wonderful experience, the Ashely team members were a great help. Also, Ernesto did an outstanding job!

Shopping in the store was fine although it did take a long time to get the items ordered. The problems came when dealing with the shipping department. I received a text saying my furniture would be delivered the next Tuesday. I called and asked if I could select a delivery time. I was told no it would be between 9-9 and they would call me the day before to give me a three hour window that they would TRY to deliver in. I told the lady I am a teacher and I can’t just leave that I would like a Saturday delivery. She said that was fine. Got it all set up and said all my furniture would be delivered on Saturday. The next day I receive another text saying that my furniture would be delivered on Wednesday. So I called back and told them how I had called the day before and switched my delivery to Saturday. The lady told me she didn’t know what had happened but now there were no openings on Saturday. After being on the phone for several hours back and forth she said there was nothing they could do and I could switch to the next Saturday. Not ideal but okay. Then she let it slip that my couch and love seat had been damaged in shipping and they would now be 4-6 weeks before they would be here. I decided to go look for furniture elsewhere. I ended up finding furniture I liked better at Gallery Furniture. Not only was it cheaper it was delivered that night with no delivery charge and no charging close to $800 for a warranty.

My salesperson was very nice and he found me just what I wanted at a good price.

Ernesto greeted me upon entry, asked me what was I shopping for, offered me water and let me browse. I prefer to be left alone as I shop and I experienced just that. After browsing for about 10 minutes, he revisited with me and promptly answered my questions on the two couches I had questions on. The whole experience was easy, not pushy at all and I was in and out in less than an hour. Very pleasant experience indeed!

customer service & priced

I normally don't make reviews, but the lengthy and partial delivery process everyone is stating is true, them saying items are in stock but they actual aren't is true and items received being defected is true. At this point I'm not going to wait another 5 months for a replacement. Ashley furniture is too big of a company to have these issues so if I were you, I would definitely check out other options.How my replacement end tables are different heights and twisted, I don't know but I'm tired so I'll figure it out at this point smh!

Jeanette was helpful throughout the whilole process. From when I stepped in the door to the delivery setup. This was my second visiting and purchasing. They are one of my go to for furniture.

DO NOT PURCHASE FROM ASHLEY'S GO TO GALLERY FURNITURE BETTER DEALS, WORKMANSHIP AND BETTER CUSTOMER SERVICE Ashley does not stand behind product. Bought a sectional, took forever to get delivered after numerous phone calls. Could not get ahold of sales guy. Bought a $500 protection plan. I was told it covers everything and anything that goes wrong. I believed them. Fast forward called and filed a claim and sent pictures of tears, poor workmanship. Got a call and said oh we don't cover that issue. I called the store and talked to manager and gave paperwork. Never got a return phone call. I called in and was told the same thing. I told them that was not what I was told. Too bad so sad. DO NOT PURCHASE THE PROTECTION PLAN IT IS A SCAM. I will be sending info to the State of Texas. No followup, poor customer service. MAC will personally call you and you can call Mac or go to his office. Gallery has the best customer service. Don't waste your tome with Ashley's

Delivery personnel was quick and friendly.

Excellent store . You would never leave out the store with nothing

Brandon was great to work with. I will be back to see him in the future. He was great to work with and helped me find what was perfect for me.

Ernesto was friendly, very helpful and very easy to work with. I highly recommend going to him.

The Pearland store lies to you about delivery dates over and over. They only delivered less than half of my order and I still can't get an honest answer on when I'm going to receive the rest.

I would give zero if I could. My husband Tanmay thakker and I, purchased Ishanti dinning table in last November but we did not get dinning table until June. We tried calling them but every time they would say after 2 months. We got tired of waiting and we went to Pearland store. Agent told us that we will get it in 15 days. Finally So we decided to cancel that online order and we went to purchase that Ishanti dinning table from the store so we could get it early. MANUEL was our agent. We purchased that dinning table on 2nd July. Our agent Manuel said we will get it by September 2nd. We did not hear anything. So we started calling them again. We talked with an online agent who told us that we will get dinning table by 24th of September. Then I did online chatting with agent and he told me that we will get it on November 4th. Then we finally talked with our agent Manuel and he said we will get it on October 20th and it might get late. No one is giving us any proper answer. I would never buy anything from Ashleys. It they don’t have this in stock then they should stop selling it. We don’t know when we will get our dinning table. We have been waiting for the same dinning table since last 1 YEAR. We cannot cancel this order because we have chairs and bench which they refused to refund so we have to wait for dinning table.

Brendan was very tentative and helpful with his assistance today. He was extremely pleasant and approachable. Not to mention his exemplary knowledge of all the products I was interested in as well as some I didn’t know that I was interested in that would be very beneficial to my health and well-being. I hope that he is here during my next purchase!

Furniture is ok at best

What an awful online experience. Took me more than 2 hours and 4 phone calls to order furniture to my office which is a different zip code than my billing. Ridiculous

Sue was my furniture professional at the Broadway Street location in Pearland, TX. She was AWESOME! She was very patient with me to ensure that I was satisfied. I kept changing my mind a lot, but she was there every step is the way without any hesitation or pressure. Thanks, Sue!

From being ready to walk out and take my business elsewhere, to deciding this location will be my exclusive home goods and furniture store. The customer service has been impeccable and give nothing less than confidence with every purchase made and "issue" that may arise. Nate doesn't stop being amazing with his customers after a purchase is made. The follow-up and communication, there are no words to describe the magnitude felt. He doesn't just have a one-time customer, he has more than earned a repeat customer. There was a slight hiccup with one of the items initially purchased, but when I tell you EVERY team member that I talked to, or has called and/or emailed me, the consistency with grand service that shows everyone truly cares about their customers that have done business with them just leaves me speechless. Nate and his colleagues at this location are why I can't wait to go back to purchase more items, not just for my home, but also items for my daughter. I'll be in soon to not only purchase a recliner for myself, but it'd be a great gift for my dad's retirement. Thank you so much Ashley Furniture - Pearland!!!

I wanted to purchase some furniture but no one answers the phone. What a waste.

Salesperson I had at the Pearland location had great customer service and also, the whole sales team was very friendly. My delivery date is in a couple weeks, so we’ll see if this was really a smooth transaction.

Very disappointed to Ashley Home Furniture supposed to be one of the top home furniture store in the USA not!! I purchased a bed set for my daughter birth in April is September still haven received her bed . Last week I got a call that the it was going to be delivered Thursday. I was finally !! guess what !! the night stand and mirror and dresser was delivered and damaged!! Very disappointed!! I told them take that back I will cancel my order . 😡😡😡

Gonzalo en la sucursal de Pearland Texas es un gran vendedor, tiene todas las características necesarias para que al ir a la tienda una persona se sienta bien atendida y nos ayudó para que en muy poco tiempo pudiéramos conseguir y comprar lo que necesitábamos .

Great!

Tomas is one of the best.

Overpriced furniture that can be purchased at much less cost with a little homework. Ashley also pushes their 2nd party overpriced warranty ($269.99) that is basically worthless if you read the fine print. We were able to find the same piece available at another local store for pickup or next day free delivery for $198 less than Ashley’s “sales price” that they would deliver 10 - 14 days later with a $99 delivery charge.

I was given an estimated date for delivery and told they were behind due to Covid. When it became close to the original date I was given for delivery they postponed without telling me and when I called to inquire about it, I was told they had no date to give moving forward. It took over 4 months to finally receive my furniture. No explanation or apology given. 2 stars because at least the delivery guys were nice and the merchandise looked nice.

I went to Ashley's to purchase some furniture, associate Aaron Brown greeted me. He assisted me in picking out the furniture that I needed. Aaron was very friendly, professional and informative. Thanks to Aaron Brown, I had a great shopping experience at Ashleys.

Affordable price with good service

The Sales representative was very courteous and helpful throughout my entire shopping experience

I had a pleasant visit. Justin assisted me with finding the right kitchen table. We look at different tables to find the color, size, and shape that I wanted. He helped me schedule the delivery and explained the warranty.

Brandon was patient and really gave me good information about the furniture. He made me comfortable with my purchase and was easy to talk to.

Very good selection and very knowledgeable staff.

Came into the store today and was greeted by Mr Justin I would like to say thank you for your help today Mr Justin in your kind smile that put my nerves on ease I have never been to Ashley's store before so I was very excited and to find out the great many deals that you have thanks again we'll visit again soon

The sales assistants and the credit associates.

I was very very pleased with the sales representative. Mrs.Wessie Davis she was very perfessional an polite with lots of patience ...with a genuine attitude ..

Ashley Furniture is a good store for affordable to mid price furniture of decent quality. I think a lot of their furniture especially fits themes like traditional and transitional. The employees are always very kind and helpful!

Ashley furniture is a Joke! Bought furniture on February 2022 and still waiting (August) this is the third time I went to the store where we made the purchase but this last time (08/16/22) I spoke with the store manager, he told me all my order was ready for scheduled delivery Friday 19 but he couldn't do the request at that moment so he told me I was gonna receive a call within 3hrs, from delivery service or he was gonna call me personal. No calls yet. So I call customer service and they told me they don't have some of my furniture and to call next week to see any updates, he Lie to my face!So if anyone want to purchase furniture from Ashley, ask if they have it in stock

Manuel was very helpful at the pearland location. Helped us buy our first apartment furniture!

Good customer service in Pearland

Very easy shopping, very friendly associates.

They price matched what i wanted. Only downfall is they did not have in stock.

If I could give zero stars I would. I placed an order two weeks ago for a Furniture for an entire apartment. I have only received two pieces of furniture. I was attempting to cancel my order within 48 hours after placing it because of the delayed delivery dates. However, the sales person convinced me to keep my order in place promising that my bed could be delivered by the end of this week. I have health issues and need to sleep into a bed at night instead of an air mattress which I’m currently on. Now I Reach out to the delivery team after seeing that there is no order for my bed on my next upcoming delivery. And I’m being told that the bed is on back order. So I have been weeks without proper sleeping accommodations. Even though I have spent thousands of dollars to make sure I’m comfortable. This is completely acceptable for a customer who tried to cancel their order Because of the delayed delivery date and my health issues and the fact that I was promised the next day delivery from another company. However the sales team told me lies to ensure that I would not cancel my order or they would lose my business. And here I am trying to reach the store and of course no one answers the phone. The whole experience has been extremely frustrating and I would advise no one to shop here.

Manny Platero our sales person helped us with our warranty issue and was very knowledgeable and professional. He processed it swiftly and smoothly. Thank you.

We visited Ashley Home in Pearland, and let me tell you, Brandon hooked it up. He was very thoughtful and thorough throughout our visit! Thank you Brandon!

Delivery was the same as scheduled smooth

I ordered over $2K worth of furniture on July 9, 2022. I received an email letting me know my delivery date was scheduled for July 23, 2022. I verified the delivery date three times within that week and rid my other living room to make the delivery and assembly more achievable and less stressful. On the day of the delivery I had family and relatives from various states coming to visit and there was ABSOLUTELY NOWHERE for anybody to sit!!! I called again and they said “oh I’m sorry, your furniture is on back order”! BACKORDER!!!!!! They replied with your delivery is now scheduled for August 6, 2022. 🗣 AUGUST 6th???? I then received a call on Friday, July 29, 2022 at approximately 9:55 am from Ashley Homestore giving me, Tuesday August 2nd as a first available and I said I’d just keep my August 6th date because I wouldn’t be home. She said okay and she had me scheduled for the 6th. I eventually wound up being off on Tuesday, so I called Ashley on Monday, August 1st to see if they could honor Tuesday’s date then they tell me oh we see you are scheduled for Thursday, August 4th. 🗣AUGUST 4th??? I’m like where did that date come from??? That’s not what I indicated to the representative when she called and they all keep saying “oh, I’m sorry, the system changes the date”! 🗣THE SYSTEM CHANGES THE DATE??? Are you kidding me??? I’m plastering my review in everyplace where the eye can see. I will NOT order anything else from Ashley. If I’m at a non-Ashley store and I see the name Ashley (made or manufactured by) I’m still not buying it!!!!!

The guy that helped us he was so nice and we thank him for his hospitality.

I've been waiting almost a year to get my furniture at Ashley furniture

I had a great in store experience, unfortunately once you make a purchase Ashley no longer has an interest to work with you. I was promised a sofa on July 9th. They never called to update me or to schedule. I had to chase someone down (no one answers phones or calls back, you have to wait on hold forever, also the online chat will not help you over instore purchases) to find out they delayed my order. After several offered delivery dates (5 and counting) have blown by, often finding out the day before, I am still without a sofa a month later. They essentially treat you like Charlie Brown by pulling the football away and then promising it again, over and over.

Everything was bad I’ll never buy anything from Ashley again. They lie to me over and over it took 3month to get my stuff I ask for my money back and every time they said it will be delivered next week and I would wait at the time limit they said and no show every time. And they didn’t fit the bed and it moves side to side

I was very disappointed a piece of my furniture was damaged and needed to be replaced. Unable to give a specific date when I would receive my replacement. Customer service lady was very pleasant about compensating me for my troubles

They are horrible at communicating, lie about what is or isn’t in stock, and under deliver on anything they say they will do. They may be helpful before you order but once you walk out of the store good luck actually getting your furniture or status. I have already spent OVER three hours in the phone and twice the line went dead before a rep got in the phone but after a 39 min hold. Automated messages about delays is all you get!

Thomas at the Pearland location was great. He was so knowledgable about the product we wanted. He gave my family an I excellent service. I will continue to go to this location because of Thomas! Thank you again Thomas from the Caldwell’s

Bought furniture in January 2022 in cash! Delivery has been a joke. They delivered partial order in April and delivery person broke a piece which has been on back order to be delivered in August! As if that wasn't bad enough, my loveseat power chair is working on one side and the part has to be ordered before it has been determined what is wrong!!! I will never enter an Ashley Furniture store again and don't recommend anyone else to! It has been frustrating to say the least! If I could give them a -5 stars I would!

walked in with an idea of what I want. Mrs sue showed me a few things and then I went on my own. when I came back I knew exactly what I wanted. sue convinced me to take care of myself first and spend a pretty penny on a temper pedic mattress. everything order rather fast and should have my furniture in a few weeks. very homey atmosphere

From start to finish Brandon was attentive and made sure to accommodate my specific requests. He took the time to walk me around the store, explain the different types of couches and deals that were happening in the store. I was able to find exactly what I was looking for while remaining in a comfortable price range. If I need any additional furniture in the future I will be sure to come back to Ashley Furniture in Pearland!!

I placed an in store order 4 months ago. My order still has not been fully delivered. The in stock date constantly moves further and further without any notification. I have to physically go to the store on-site to speak with desk agents. Ashley does not deliver on scheduled dates unless going to a store to complain about the issue. Very Frustrated Customer!!! The Quality , however is Great!!!

Drastically improve in all areas ... after what was initially a pleasant experience while purchasing our furniture didn't take take long to go south. the blatant misleading of expectations of inventory was outrages. it took over a year to receive all of our furniture after delivery dates being pushed back because of wrong or incomete items and even canceling items. Customer service was a total nightmare and unacceptable.

Baaaaaad place they lie on delivery i have been waiting for 3 months ashley i wont recommend any one and manuel platero is the sales person who helped me and he was not honest on time and ordered wrong stuff for me

Don't buy from Ashley, they are going to ruin your time and money and never going to deliver your order. Better choose another company, not this worst one.

nothing they were nice and fun to work with

Their delivery service is terrible. They charge me $430 in delivery fees and still have not received my order I purchased back in February. They give you number for help, however, they are no help., They are just as bad as the employees at the Pearland location.

This was one of the worst companies we’ve ever dealt with, one lie after the other we will never go here again and we’re letting our friends and family Know the service we received!!!!

Quick, friendly interest in my needs Very knowledgeable about the items offered Nicely groomed and very professional Offered several suggestions that applied to my search

Ernesto I believe his name is, was pretty awesome. No pressure but super helpful and friendly.

I had a great experience. Gonzalo Torres was very helpful. He was very friendly. Only negative was that the Pearland store was very warm inside.

Very pleasant experience ☺️ Chad is amazing guy, he was very patience and was happy to help us with our purchase! We got exactly what we were looking for. Keep up good work 👏

Mr. Thomas was awesome. I was being so indecisive but he was so patient with me and helped me select the perfect living room set. He deserves a raise!!!! Thank you Mr. Thomas.

OMG they had everything I wanted. Nate Brown, my salesman listened, and helped fulfill my needs and WANTS. I love that he wasn't trying to oversale, or push me into getting items, that were not in my design idea. Thanks Nate, YOU ROCK!!

Chad was very knowledgeable and did a great job taking care our needs and working the numbers for us.

They deserve -1000 stars. I’ve been dealing with them for MONTHS for delayed furniture and wrong deliveries. Every time I go into the store, they’re completely useless. The manager starts taking things personal… they chose to work for that company, therefore they represent it, therefore they are responsible for dealing with their mistakes and angry customers. It is not my problem if your feelings get hurt, be professional and deal with it like the “manager” that you claim to be. All they do is delay “solution” they claim to have. I have yet to witness anything they say actually happen like they say it will. If they didn’t mess up so much, they wouldn’t be dealing with any upset customers.. just a food for thought! Do NOT purchase from this store. I will be calling and showing up until I get my FULL REFUND.

Gonzalo was so helpful and informative about everything from start to finish!! He squared us away!

With understanding it is towards the end of Covid, but Ashley has repeatedly push back the date of getting everything you need to enjoy the pieces of furniture. We have a table but can’t sit at our table because the chairs never came. Been waiting for the last 5 months . Very unsatisfied and waiting on a response currently because I would like them to take it back and refund ALL the money we paid monthly with unable to use anything. Disappointed.

We met Ernesto, a very kind man. We went looking for a dining table and end up also buying a bed and a dresser. He told us of the great prices they were having and so he convinced us of buying both.

Brandon was so nice and helpful. Answered all our questions with a smile always and lots of patience. Helped us find the right dining table. We got a really good deal and went home happy. For our next furniture purchase we will definitely contact Brandon again.

Found exactly what I wanted. No pressure and everything was completed in a short time period!

Manuel did a great job providing information in timely manner and explaining the different payment options. Great support overall, effortless purchase!!!

Great customer service!

Sorry I forgot her name. But the older women that help me was dress in black.. provide me with excellent customer service and Hospitality. And for that I thank her. She help me through all the process.. I will be back to purchase again !!! Thank You Ashley furniture store 👍

Lowering my rating to 3 stars. The shopping experience was good but delivery is a nightmare. I purchased items on 5/30 with guaranteed availability by 6/8. That came and no contact about delivery. I reached out and now I am told the delivery won't be available until 7/1. I understand supply chain issues but because I was told it would guaranteed be available and now I have to wait much longer I am removing stars. If I had known the delay would have been this much I would potentially have done something differently. Additionally it wasn't even offered for them to delivery the 2 items that they do have and setup a separate delivery in July for the other item. While this does cost them extra I feel based on them breaking the guarantee that it would be justified. So again, the furniture is good and the buying experience was smooth. Take the delivery dates with a grain of salt and expect delays.

Ok we placed our order in June 2021. This order has had a split delivery where we only received our dinging table in October 2021. Then 5 dining chairs were supposed delivered MAY 6th! And we only received 4 because one was damaged. They scheduled to deliver the 5th chair 5/28 and my fiancé fell out of the chair because it broke on 5/29. At this point we are still missing our bed set, a dining table bench, and dining chair. RIDICULOUS, this company refuses to give us anything off of the display because they plan to continue to “sell” the product. Yet, they have no product to sell and this is unethical and unprofessional. DO NOT BUY FROM HERE. Their customer service is as broken as the chair my fiancé fell out of.

Nate delivered exceptional customer service and I am so excited to see my new furniture in my home!!

Excellent service

Great customer service nice furniture

Friendly service. Items we wanted were in stock, which is fantastic.

Great service!!!

Service is ok so far. My stuff haven’t deliver yet. Didn’t like how they push you to buy protection plan and after paying for it they tell you this is not cover in your protection plan which is almost everything. ☹️ Updating my review here. Within 15 days of receiving my sofa set its tearing up from the seem. I call warranty they want me to call the store. I have called them 10 times since yesterday and nobody pick the phone ☹️☹️

Brandon was AMAZING!!! We came in browsing for sectionals and found one that we absolutely LOVED. Brandon was super friendly throughout the process and he helped us iron out the details with pricing and delivery. Brandon was extremely accommodating, making our dream sectional fit into our budget!!! We were not even thinking of purchasing but Brandon made the deal of a lifetime happen!!! Thanks again for everything.

Brandon accommodating and knowledgeable.

Sue was outstanding and took care of our needs. We will definitely be back!

Absolutely loved my experience with Nate! I received a text to let me know about the flash sale since I was a previous customer, came in, and found a new bedroom set at an amazing price!! Loved Nate’s professionalism and ability to answer ALL of my questions! I most certainly will be back and will recommend others!!

Happy with product, not happy with promised delivery. delivery was scheduled and supposed to be delivered all together; still waiting on part of the order

I love coming to a furniture store where you are greeted upon arrival and treated so kindly. Brandon greeted my daughter and myself with kind words. We were looking for a dresser to match her bed set and he was so patient the whole time with us even though my daughter was a bit indecisive. This is my 2nd purchase from Ashley and I will be back in the near future!!!

Rickie was awesome!

It has been a VERY BAD EXPERIENCE WITH ASHLEY FURNITURE. It has been 1and 2 months and I still haven't been happy with my order. Also the sale associated name Victoria is rude and Pushy trying to sell you stuff and not even letting you know the quality of the items that you purchase. All she cares is about selling things and not about the customer. I DON NOT RECOMMEND ASHLEY STORE TO ANYONE.

I was planning on finishing my Pokemon Go app catching a Pikachu with a balloon 🎈. As I sat down on their comfortable couches. My mom noticed everything was too pricey and so we left the store.

This was my third purchase from Ashley's. Salesman Nate Brown in Pearland store is the BEST!!! He went the extra mile for me when I had to exchange my livingroom set. Very helpful when picking out the right set for me. I definitely will be going back.

The salesman was very knowledgeable and curtios

I bought a bed, mattress and a sofa for my guest to sleep on . The foundation was given to me free and that is what was delivered to me. I had to order mattress in a bag and a frame from Amazon for my guest to sleep on.and so I cancelled the order. Is been more than 2 weeks now I still have the foundation taking space in my apartment and my money is not fully refunded. That’s how bad my experience with Ashley’s home store is been.

Was really comfortable! Gonzalo was a great help for us to find the perfect furniture for our new house, thank you for being so helpful!

Zero stars. I’ve made my order October 2021 and I still don’t have my table. I have 4 chairs with no table. Worst experience. I tried to get them to cancel the order but then said I couldn’t bc I already have the chairs and gave me no other option. It is now April 26th of 2021 and I still have no dining table to eat my breakfast, lunch or dinners on. Highly don’t recommend Ashley furniture.

Ernesto did a great job of not pressuring us to buy but still showed us our options. We came in for bar stools and later requested to see beds. We ended up getting ourselves a new mattress and furniture. He worked with our budget and my partner and I appreciated that! Great selection. We can't wait for our new furniture.

Gonzalo Torres was great! He showed me what I was looking for & he gave me a great price as well he had very great customer service.

We came to the store and we meet a WONDERFUL young man named Brandon. He asked what we needed and took his time walking me and my daughter around the store. He was very knowledgeable and patient. He took his time explaining the finance options. I would recommend him to all of my friends. Brandon was professional and great to work with!! Ashley has won my business because of his great customer service.

Brandon gave us great service. He was able to get me the best deals possible for my mattress and my couch. Will be returning soon!

Who knew buying furniture could be so much fun! Thoroughly enjoyed our floor salesmen, Christian! He rocked and made sure to listen to all of our needs. Ended up with a new sleeper sofa and a server!

Great service with Brandon I will return and purchase

Our sales person Christian was very friendly very straightforward helped us out greatly and Got us the couches we wanted overall best customer service

Friendly, courteous and knowledgeable. Exactly how we like to shop.

As requested looking for the right fit for your home. Sales representative allow me to walk around the store. Willing to put all in respective. Budget wise. All questions were answered as to making what works in my budget. Everything was beautiful throughout this store.I will be back, Thank you

Do not waste your time! ASHLEY CAN'T "DELIVER"!!!

Great service with Sue!! Purchased sofa and table… very satisfied

Brandon was completely amazing!!! He had the best service that I’ve ever had before & I’m very satisfied with my purchase. He’s very great at communication & knowledgeable about the products. I’ve been coming here for the past 2 years now & they always have what I’m looking for when I need it. Come here for all of your mattress & furniture needs & make sure to ask for Brandon when you walk in he will definitely take care of you & make sure that you’re well taken care of every time!

Brandon was a very good salesman. He was very quick and efficient with helping me pick out furniture with the leasing process. He’s one of the best sales men that I have came across. Shop with Brandon!

Good service from Brandon for furniture shopping. The couches are highly customizable to whatever you need. There is good financing and discounts.

We found exactly what we were looking for and Ernesto helped us get a great deal! We saved money compared to other furniture stores and really enjoyed our experience.

Brandon was amazing, he treated us very well. Communication skills were excellent!!! Great service!!!

Had a great experience with Brandon today ! Great young man that helped us with $10,000 worth of furniture ! Can’t wait for it to be delivered !!

Manny at the Ashley Homestore - Pearland was incredibly helpful with a full room set purchase for my daughter. We just moved to the area so having a smooth buying experience was more than welcomed. I will certainly be back to this location to purchase more furniture for my home.

Brandon was so great!!!! He was super helpful on assisting me with furniture selection. Really nice and and will return in the future.

Great experience with my purchase. I didn’t feel pushed to buy, salesman was professional and helpful throughout the process. Recommended and will buy again there when needed.

Extremely frustrated with the customer service at Ashley. In store, my experience was nothing short of amazing. However, communication after the sale and customer service is extremely poor. I opted to pick up my furniture and assemble instead of having it delivered. The day before I was set to pick up my furniture I called to make sure it was available only to find out that it was delayed. I was fine with that being it was only delayed for 2 days. Then, a few days later I received a text stating that my order wouldn’t be ready for another 2 days. Again, inconvenient but still I was ok with that. Once the day came for me to pick it up I arrived at the warehouse and received the product with no issue. When I arrived home and began to unpack I realized that there were several defects and damages. I purchased a cabinet that came in over 25 pieces and several screws. When I called to report the defects and request a return I was told by someone named Marco that I should have opened the box at the warehouse and inspected it before bringing it home and that basically it was all my fault. How ridiculous does it sound for me to open a box and unwrap 25+ pieces in a warehouse before bringing it home?! I’m extremely frustrated and just want to get my monies worth. I paid over $900 for this cabinet and I can’t even enjoy it. At this point I requested a full return only to find out that there is a “no return policy” which is nowhere in my paperwork. And by paperwork I mean the single paper that I received that summarized my order. I never signed any contract of any sort, neither was I notified of said policy. Ashley is a scam and this is the last time I will ever purchase anything from them!

I had a great experience, my sales rep Gonzalo (sorry if mispelled) was awesome and I got a great bed at a great price

Visited the Pearland store and I was met by a sales associate, Tolisha H. and her infectious beautiful smile. Not only did she know her inventory, I enjoyed her ability to listen. Once she understood my style, she had an array of ideas. Thank you Tolisha I am excited about my upcoming delivery. S. K. I., a forever customer

Our experience at the store was excellent. Justin was our sale agent he was helpful and experienced. The delivery agents was friendly and courteous. Now we did had an issue with the sofa . When it was delivery the leather was pealing off So we contact customer service the worse experience no one was helpful the phone system is horrible call keeps drooping so I decide to contact Justin the sale agent and he talked with the manager and he decide to approve the replacement of the sofa . The only reason I’m giving this review a 4 star is because of Justin and the manager .

Went to the Pearland location-Nate was super helpful and nice.

I've been looking high and low online for the perfect cozy sofa. Something that will make my home feel homier to sustain the pandemic. I was very nervous about buying anything online before giving it a test trial. After binge-watching Grey's anatomy, thinking I should go to the gym instead, I told myself, you would feel more comfortable at home if you had everything; you needed to feel at home. For example, I don't have a sofa, tv, tv stand, or bed set. I've been planning how I would afford everything this past month. While feeling overwhelmed, I decided to look online and found a cute little sofa at Ashley's. I decided to go in, and upon walking in, I was immediately greeted. I found the perfect sofa priced at $664.00. I was happy I found exactly what I wanted at a great price. In the back of my mind, I knew financing might be something I would have to worry about. Unfortunately, I did not get approved a few options. I was disappointed, but I had a way to pay for the sofa outright. As we were getting ready to finalize the bill, Manny came over and signed me up for another option that got me approved immediately. I was humbled quickly as a little giant tear almost fell from my eye.. it turns out my new sofa will arrive at my home on Thursday. So thrilled 😊😊 thanks G & Manny!

Brandon is the chosen one at Ashley's! He has the best customer service skills! He is very knowledgeable about everything! We are very happy and impressed with him and our split base Tempur- Pedic beds! I definitely recommend him when you visit the store!

It's a beautiful place, very organized and clean. I found a beautiful club chair for my living room. It was perfect and comfortable. I had a very good salesman to help me with it.

Ashley furniture is a rip-off. They're out to make get you in debt with inflated pricey furnitures. They will sneak in extended warranty that's useless and make you pay for something you will only realize later. Be careful about about their extended warranty. You may end up with about 3000 plus additional costs to the furniture that's already expensive. From when u buy furniture here ask them to remove the warranty before u even think about it. I don't think it is needed and sneak it without you knowing especially if you're first time home don't too excited with them. Once you sign anything and leave that store good luck in making any changes. They will make a fool out of you and give a go around and you will give up. Their only interest is to sell and it doesn't matter happens next. The store will not help you and the agent that sells the furniture will always tell you how the manager is not around and he can't handle anything. But to sell he doesn't not the manager only when it comes helping you. My wife and I were very frustrated with this place and we were treated so poorly. Never will shop here again.

Service was hassle free,very courteous and friendly atmosphere. Sales person (Thomas) was awesome!!

I was fortunate to have an excellent salesman, Nate. I’m 75 years old and a little slow making a decision and Nate had all the patience’s in the world. In the end I was able to decide on a recliner and loveseat that fits my needs. Nate, took the time to find out any special requirements I had. It turned out to be an excellent experience.

Brandon and Ricky are amazing! Made everything swift easy and had everything ready to go!!! I appreciate all of their help.

The store experience was great but when it came to a payment it was awful. I was told at the store my bill will come in 30-45 days after receiving my furniture. I only received one piece in November & took 3 months to received the rest. I kept asking about my bill & they would tell me to not worry it will come in the mail. Next thing is I get a call from the bank which I was past due 2 payments. Reported it to the credit bureaus & now my credit is down 120 points. Very very very disappointed because “30-45 days” haven’t even passe & now my credit is poor.

Stopped by briefly during PRESIDENTS DAY promotion. Nat was very helpful.

Brandon was extremely knowledgeable and very attentive to what we were looking for.

Thomas and Rebecca were outstanding in assisting me with my furniture purchase...friendly, knowledgeable, and honest.

Great service!!! Thanks, Nate!!

My husband and I have been searching some of the big name furniture store fronts in search of a mattress. We were still in the research phase of wanting to make a purchase when we walked in to Ashley's Furniture. Nate greeted us at the front door with a warm welcome and asked how he could help with our visit. My husband and I explained what we were looking for and Nate was off to the races to get us the information we needed and some. Nate brought us back to the mattress he thought would best fit us and our needs. Nate was sure to keep us safe by providing us protective layers to lay on the bed and pillows as we tested out different options. The first bed we laid on we fell in love. Nate gave us financial options, health benefits and was very transparent on the ordering and warranty process. Nate was quick and efficient to get us processed and out of the store within an hour. Like I said at the beginning of this message. My husband and I had no intent on making a purchase this day however Nates customer service was five star and we will have the bed of our dream delivery in a few days.

Nate was an awesome person to deal with. We ended up bying our entire couch section from here, with the help of his suggestions. We were very pleased with the service and knowledge.

Overall I am so disappointed with the lack or response and communication with Ashley Furniture. On the plus side the sales staff were wonderful to work with and very accommodating. However, it has been very difficult dealing with the company, in general. It took months for us to receive our furniture and we never received an email or a call notifying us of the delay. I finally had to call when it was a month past the expected delivery date. We finally got our furniture, but it took many follow-up phone calls and several deliveries. Now that we have the furniture (it has been about 8 months) the couch fabric has pilled and it looks like an old worn couch. I wrote a review on the website regarding this and Ashley responded that they were sorry and would get back to us, regarding this issue, as soon as possible. Well, it has been a month and I have tried contacting them several times. Once again no response or follow-up communication. It is so frustrating! I certainly will not be purchasing additional furniture from Ashley in the future.

Everything is on back order. 12 to 16 weeks for delivery .

My sales person, Nate, was very friendly and helpful. I already knew what I wanted and he facilitated the process. When I needed an adjustment to my order, it was swiftly made. The item was ready for pickup a day prior to the day promised. The process was very easy and I am happy with my purchase.

Brandon was wonderful! He went above and beyond to help us out. Highly recommended!

Sales Person told me desk would arrive in 3-6weeks which i didn't mind to wait a little, now they are telling me its arriving in 5months. I understand Covid shipping delays but this is not the 1st time ashley furniture sales people has lied to me. Just buy somewhere else

The best prices in Pearland love Ashley’s Homestore!! Tolisha Harris was a very nice and helpful representative!! Thank you! Tolisha!

The service was great, my sales person was really helpful.. She was patient and gave service with a smile. She made me feel relax and she gave me some good suggestions. My husband and myself will be shopping there again in the near future.

Updated post - 4/22 - I have to say, I am extremely disappointed with my experience. I initially rated 5 stars because of the great in store experience I had. However, it’s gone downhill from there. I initially placed an order in January 2022 when my move in date was scheduled for April 2022, I was advised my order would be available for my April delivery. As it neared the delivery date, I received a call saying a portion of my order could not be delivered until June/July 2022. I could not wait, so I purchased a replacement for a different price. The replacement was supposed to be delivered April 9. The day of delivery I get a call saying the replacement has been damaged and won’t get to me until the 14th. Which is fine, it’s an inconvenience, but it’s fine. The morning of April 14th I reach out to customer service, they tell me my order is in Houston and I will receive a call within hours to schedule a delivery. 8 hours pass with no call, so I reach out to customer service again. They inform me the order is in a completely different city and will not be delivered until May 7. At this point I am depleted, and I cancel the entire order. 30 minutes later I get an automated call with a completely different delivery date. THEN I place 2 online orders for barstools. They canceled one of the orders assuming it was “fraud” but never refunded the money. We are almost a week into the order being placed, and I still have not received a refund. This will be my first and last time utilizing Ashley Furniture.This experience has been terrible. I can’t even fully enjoy my new home because of the stress behind my furniture issues. A complete disaster. Original Post 1/2022- My experience this far has been AMAZING, Nate was extremely knowledgeable and professional. He provided a GREAT experience overall! I can’t wait to receive my new furniture!

Had a great experience with customer service ordering some replacement cushions. Had to go in store to purchase but they also were amazing to work with. Will be buying our next couch and bedroom set from here for sure.

This has probably been one of the best experiences I’ve had buying furniture. No pressure, just allowing us to find what we like and don’t like. We had a lot of furniture to buy and Cindy (Pearland) is amazing. Will def be our first choice for furniture in the future also!!

Fantastic

Lady in sales department is a BIG LIAR, she lied and said payments would start 30 days after purchase but it was 7 days . Anything to make a sell is to lie to customers.

The agent that helped me was really nice and went beyond his way to assist me! Love shopping Ashley’s

Great service! They have a great selection and I was able to find what I needed. Best part: in and out pretty quickly. Compared to other stores, their delivery times are outstanding right now. Sales person was personable and not pushy. Will come back.

Nate is an awesome designer/Sales Representative. He did a fantastic job with helping us pick and match a new living room.

Have to change my rating to 2 stars. I didn't appreciate that I was told my furniture would be delivered in 2-4 weeks and now I'm just finding out it will be up to 16 weeks. When I reached back out to the salesperson to ask why I was told a sooner shipping time they would not admit that they ever told me 2-4 weeks.

The manager Aaron was kind to my husband and I. I will be getting my items sooner than expected. Overall a great experience at this store. I would highly recommend them.

Gail was great at the Pearland location. I like how she greeted me and then let me look around and come back to ask her questions when I was ready. I didn’t feel pressured and she was also able to save me an extra 10% off my purchase and get an earlier delivery date than expected.

I purchased a Tempur Pedic mattress from this store and they delivered the wrong mattress. Instead of helping they simply told us we had to keep it for 30 days and continue to suffer in pain. The worst service ever and being that I finally decided to invest in an expensive mattress I TOTALLY EXPECTED better service. I'm still fighting regarding this matter and haven't slept well in almost 30 days but I'm not going to stop.

Nice store, the structure of furniture cheap. I'm not sure why dining tables lack 100% wood. This was a significant issue. Although the material quality is essential, that is not why this store gets a low star rating. I felt ignored when I walked into the store. Once the sales clerk realized I wanted to purchase something, I immediately felt pressured to buy from them, which made my experience extremely uncomfortable. Hopefully, the management will focus on staff who inflict this emotion on customers, ultimately losing a sale.

EXCELLENT IN-PERSON SHOPPING EXPERIENCE: My original ONLINE order was facing severe delays (9mo+) due to supply chain issues. The Ashley online sales is a terrible customer experience–you are transferred numerous times and no one has definitive answers! INSTEAD, local Manager Rickie Fullwright did an EXCELLENT job placing a new order and didn't set misleading expectations. She was transparent through the order tracking process, communicated delays accurately, and even honored my original price. SHOPPING LOCALLY offers added relief and stores have better distribution control than the online sales team. Thank you so much Rickie!!

Ashley HomeStore as a whole has been the biggest headache of the year. First, from the unrealistic delivery expectations where I was given a date for delivery and then called back only to be told no its another month out (this happened 3 times). It was only after I requested a complete refund were they able to deliver my furniture the next weekend. So apparently furniture has just been sitting around or they took it from someone else's order. It wouldn't have been bad if they were just honest and upfront about delivery expectations I would like to note that the delay was only for things I ordered in store. Everything I ordered online came before the expected date. Once the furniture was finally delivered, during installation the bed did not have all the parts required to assemble it. The technician called and got an order placed for the parts and have a new tech come out a month late. The tech came but low and behold there were no parts. So I stayed home from work and the tech came out for nothing. Only after i asked for them to just refund my money and come pick up the bedroom furniture were they able to ship me parts next day. But now I am on hold on the 3rd call for them to simply update their system and send a work order over to the AMH repair company so that they can install the pieces on the furniture that they didn't include in the first place. 0 stars. Would NOT recommend.

Worse service ever. I have been waiting for my furniture since September. I came into the store in November (still hadn’t received my furniture) and I ordered a table to add to my delivery. I was told that it would come with my couch, only to find out that when I placed the delivery for the table it started me all over again for my order. I didn’t find that out until I called Ashley the day my dad and brother were going to pick the furniture up. So I had to go into the Ashley store and complain. I received my couch and it had a cut in the front of it. I was told that I had to keep the couch and they would send another. Fast forward to now, just received my second couch and it’s damaged as well. I don’t care if you can’t see it because it’s in the back if I paid good money for my furniture, I want it to last. I will never order from Ashley furniture again. They salesman did not give me accurate information regarding the cleaning of my furniture and it has been a very unhappy experience. Now I’m not sure when I will get my couch and I’m still waiting on and end table that I was told I would receive. Horrible service! This will be my fifth time going into the store because customer service is no help at all.

Ernesto took great care of me. He didn't hound or pressure me. He gave me my space to explore and decide, but was readily available when I had any questions. He showed me options based on what I was looking for and I came back three more times before I actually purchased anything. I would definitely shop there again and ask for Mr. Ernesto!

Everyone was so nice and attentive. We had a great experience all the way through, from the greeting to the transaction. Great place to shop!!

Thank you, Nathaniel B for your excellent customer service and your concern of helping purchase the best sofa for me. Nathaniel discussed with me the positive features of how the sofa I purchased was the best for my lower back pain. I am glad I didn't leave because I wanted the sofa as soon as I sat down. It is perfect for me. I really like Ashley's furniture due to great quality.

The items we purchased are not in stock They stated they where. They setup and charged us a delivery for nothing. We took off work!! We went in store and did a return, to find out 4 days later they didn't do a return or start one. We are not getting a answer from the store. We were told we would get a email of the return request. That didn't happen either. This has been a nightmare. It was our first attempt to purchase from Ashley and our last.They are not together. They do not answer calls at all! Try calling before visiting. We are still waiting for a refund!!!

This has been the most ridiculously frustrating furniture buying experience EVER! I paid IN FULL the day I ordered OVER 6 MONTHS AGO!!. They did NOT deliver anything yesterday AFTER confirming delivery. Now when I speak to someone it was due to not having all the pieces. Why confirm delivery for ALL the pieces if they are not there? I waited there for THREE hours during the delivery window time and was not notified by any means of them not being able to deliver. The rep said ok we can reschedule the delivery, looks like all the pieces are there now" from the night before til the next morning? Now the customer service representative had "technical" issues with scheduling the next delivery. So now I'm not even confident I will get my bed this week! My husband and I are beyond frustrated with Ashley furniture and will NEVER again purchase from there. I know this does not affect any of you whatsoever but I feel the need to express how horribly this process has gone so far. Oh and when I asked to just give me my money back, they can't refund? Bulls#t.

Great customer service from Ms.Jeanette she was very kind and patient with me!!

Great experience! When I walked in there were so many options. I was greeted by William, who pointed me in the right direction to the Sectional of my dreams! He answered all of my questions with ease and gave me space and time to make my decision.

We purchased a new bedroom set for our girls at the beginning of September. It was finally delivered December 3, 2021...or so we thought. Parts of the bed were damaged, so the delivery guys took them back and left the boxes of the rest of the bed in the middle of the floor. We were told we would be contacted for delivery of replacements but found out that was a lie. Apparently, it was our responsibility to call them and ask them to deliver replacement parts. What?! But, the most disappointing part is that we ordered a dresser with mirror, or so we thought. The dresser was delivered with no mirror and after several phone calls, we were told that the salesperson (Gail) was supposed to add the mirror to the order because it is a separate item. How would we know that? We were told by a rep in delivery and customer care to contact the salesperson. I first tried calling the store several times...the phone just rings. Then I called the additional number on HER card and she advised that she would not return to work until the next day, but would take care of it. I received a text from her the next morning stating that she was looking into it and would keep me posted. Meanwhile, I kept her updated on the communication I was receiving from the automated service. She never responded, never got back to me...NOTHING. I had to end up going to the store the following Monday to purchase the mirror which will not be available until the end of January. After waiting almost 3 months for our original order it would have been nice and decent customer service for the salesperson who made the mistake to at least assist with making it right, but nope...she did NOTHING.

Cindy was great! Store is beautiful and the prices are great as well!!

I’m a very satisfied person with Ashley they tended to me effectively and excellently they were very caring and professional

My salesman was awesome in that he was compassionate, kind, patient, and determined to see that my wish list became a reality. The store absolutely amazing with a huge selection of fine furnishing and accents to choose from. Words are not able to capture my experience. I will definitely shop there again.

Thank you Nate Brown you were very knowledgeable with what we were looking for. Quick check for availability. Good schedule for arrival.

Aaron Brown and Manny are the best team. They were patient with us and listened to what we wanted. They went above and beyond for us even before we moved to Texas. Highly recommended!

I was having trouble ordering a tv stand online and called the pearland store and spoke with a salesman (Aaron)and he helped me place my order he was very polite and helpful.

YOUR SALES PERSON NATE BROWN WAS EXCELLENT AWESOME CUSTOMER SERVICE BEAUTIFUL PERSONALITY HE IS A KEEPER I WOULD RECOMMEND HIM HIGHLY

Was able to purchase a beautiful living room set for my home 🏠

Amazing customer service! As soon as we walked in they helped us find the perfect choice for us!

I had a great time shopping for a new mattress. Aaron made the whole process amazing. He is very patient, detail orietnent, to the point he explains everything to me to my understanding. It was a pleasure to work with him. I would recommend him to friends and family moving forward.

Great service from salesman Mr. Levi. He made suggestions and was respectful. Thanks a lot.

Very helpful and financing is wonderful!

I like shopping at Ashley when you have friendly people treating you so nicely. I love the furniture and I will be back.

I love Ashely merchandise and the sales rep. He was very helpful and professional.

Great, fast and easy experience here buying my first couch!

Reception ladies are not good attitude towards customers.

My delivery was scheduled and the it was not met four times in a row, and I miss my work due the false scheduled dates. After speaking with the customer care, they don't know what is going on. The customer care with long hold times and VERY unprofessional, uneducated sounding reps with no sense of urgency, understanding, or care to resolve the issue. Still my order has not been delivered.

Thank you Gail Davis for your excellent customer service in assisting me make purchases in your store today. I appreciate your expert demonstration which informed me how to choose a mattress that would assure me years of restful sleep at night. I learned so much from you today and can’t wait to enjoy all of my purchases. Special kudos to Ashley Furniture for hiring employees like Mrs. Davis who go beyond and above to make sure customers have a positive experience when shopping in your store.

Manny is a great salesman at the Pearland store. It was great customer service along with quality contemporary looks.

I am extremely pleased by Ms. Gail Davis, she was professional and one thing that I was captivated by her, was her warmth approach towards my 9 yr old grandaughter Geneva, I am downsizing and went into the furniture store to purchase a small living room couch. Gail gave us that family approach, I was able to look & take our time on what I was going to purchase.. Thank you Ms. Gail 🦋

Ernesto was very helpful and had great service. THANK YOU for making my daughter's room a dream come true.

This store has horrible customer service and very unprofessional. I would never refer anyone to this store. I wish I never opened an account here. I really regret it.

Professional staff. Nice people. A bit on the high side, but the quality is great.

Nate was a pleasure to work with in getting our new mattresses!!! We truly appreciate all his hard work in getting us the best deal :) Ali & Isiah

Ordered furniture one June of 2021 and still haven’t received my couch. The salesman told us it was to be delivered in July with no hints that they may take longer. I have been calling every month and they say “next month”….. it still has yet to be delivered. The salesmen probably knew they are going to be delivered late, but didn’t bother telling you by making empty promises to lead you to buy. It’s a horrible feeling to live in a new house with no furniture for this long. I wish they would have been more honest so that I would’ve ordered from somewhere else. Update: Ashley’s ended up waving our delivery fee. The couch we received is a year in and we get compliments all the time. Price is very reasonable compared to other furniture stores.

Our experience with Ashley Furniture has been great. Tolisha in Pearland was helpful in finding exactly what we wanted and we will definitely be back when we need more furniture!

We are currently shopping for furniture for our new home. Ashley Home Store was our first stop. Nate was the first person to greet us. He really listened to us and helped us to make some great selections. He made us feel valued and heard. When we changed our mind on some items he didn't try to change our minds. He respected our reasons and budget. In the time we spent with Nate he earned our trust and business. Thanks Nate for an excellent customer service experience.

William T was very patient with us. Very great customer service.

My Mom has been in search for a new sofa for her family room so I decided to take her to the Ashley Home store in Pearland. William greeted us as we walked in. He told us where in the store to focus on since we came for a sofa. Once we narrowed down our search he had an appointment he had to entertain so Nate stepped in to help us. The service they provided us is exceptional, especially Nate. He’s very pleasant, so fun to converse with, made sure our transactions were all good & ready to go, & even provided a reliable contact to haul old furniture. Very impressed! Highly recommend! Will purchase my furniture here from now on.

We enjoyed our self, Mr. Arron Brown was very helpful and explain everything very well, he didn't try to over sale or under sale, he listen. Mr. Brown thank you for all your help, we will be a repeating customer. Jean & Gwen 10-23-21

When you need exceptional service, ask for Nate! Thank you for helping us find our furniture. Your patience and attention to detail was unparalleled.

They where very helpful found what I needed

Purchased a beautiful lamp. Great price!

My experience was great, all my question were answered and needs met and exceeded !

The service was great! Also Nate did a great job with understanding my needs and supplying them. I will be back.

My SALESPERSON was Mr. Manning he was very knowledgeable about the furniture I purchased and friendly.

Nate Brown in the Pearland Store was great. He gave me a time frame and he delivered it. I will go back again for other purchases.

My experience at Ashley in Pearland was great. I recently purchased a home so I went into the store to browse their bedroom sets. Although I didn’t purchase a bedroom set, I did purchase a tempur pedic mattress. And let me tell you, it is beyond amazing! The consult there, Ms. Sue, helped me and was able to answer all of my questions. If you are in the market for new items for your home, I highly recommend Ashley.