Ashley Store Pflugerville, TX

Worst place to buy furniture, worse customer service, I bought a dresser for my daughter and it was delivered defective, they offered to send part and schedule a service, after lots of headaches the dresser was exchange. I order a bed with mattress, after waiting for weeks the wrong mattress was delivered and a broken base, problem has never been solved.

My furniture is still not assembled after 4 wks

Mathew was personable and knowledgeable. He helped us get everything we needed.

Visited with my husband and in-laws to shop for a dresser, and the salesman was rude from the start. He greeted us sarcastically and later dismissed our questions with rude remarks. The whole interaction felt condescending and unprofessional. So we immediately left the place. Definitely not the kind of service I’d expect or recommend.

The sales people were very helpful in completing our home furnishings purchases.

Great customer service and friendly sales associates. We went there to buy a new loveseat but also bought the matching couch. Thanks to Tyler Pirkke we also bought a Temper pedic bed ‼️

I noticed the $499 charge for 5 year warranty, asked to delete, but by doing that, lost a discount so price went up! Added it back to get lower price. In my opinion it should have been explained up front.

It was a great experience

Hilary was amazing! My friend and I love her . She was professional and quite welcoming . Gave me great ideas!

The salesman was very attentive to our request, he showed us alternatives, and different payment plans.

Absolutely awesome customer service!

It was a great experience. Sawyer Tomas took care of us. He answered all of our questions. Gave me very detailed notes on dimensions. Was courteous and friendly and gave us his best price. We bought the set we wanted and are very pleased! Sawyer was amazing to work with

Was very impressed with the customer service from my visit today. Compared to other competitors, they really focus on customer service. My salesperson Danny was a treat. Very professional, informative and patient. Also noticed great communication coming from the team. They really know how to get a sale and all their inventory looks to be of great value, shape and quality. Thank you for your services.

My wife and I were "just looking" on a Saturday afternoon for something to get us out of the house. Unfortunately (?) she found a bedroom set for our spare room that she loved. The bed and one night stand were on sale, but the CS people we talked with were able to get the second night stand AND the matching dresser for us at an excellent discount. It was an exceptional purchase at an unbeatable price (we had just come from another furniture store who frankly could not come close to the quality, for nearly the same price). We had purchased our own bedroom set from Ashley about 12 years ago and it still looks and functions like new, quality shows. We are very pleased with both our purchase and the sales team, and will gladly recommend them to anyone.

Great service, great quality furniture

Outstanding customer service very friendly very understanding very listens very well communicates very well. Good job Amit!!

Very good customer service showed us exactly what we needed very knowledgeable worth the price

Salesman was excellent but no item in the store

Great customer service from Yahwey and made the process so easy for us

T Steele was great, as was the whole team. I’d come in a couple weeks prior. The person I’d been working with wasn’t there that day, but T picked up seamlessly. She really took care of us, took all the time that was needed to make sure we knew that the inventory we needed would be available on the date that we needed it. And at a great price. Thank you so much.

A excellent experience shopping at Ashley Store. Beautiful atmosphere, great selections and Corey was very patient and helpful.

It went great, they were able to get me an amazing deal

Corey was awesome!!

Wow, this guys really don’t care about customers. This has been the worse experience in terms of customer service I always had. In an era of great companies putting customer first, there comes companies Ashley to remind us “hey we are here for the money, and don’t care about the customer” Never ever ever buying anything from here, and never ever will recommend anyone to buy from this store.

I was greeted by the lovely associate and had instant rapport. I am totally satisfied with her knowledge and friendly manner. I am also very satisfied with my purchase today and the terms of sale. Thank you Carla Moyer

Nephew bought a bed from here. I won’t ever shop here. Worst experience ever. Do not buy furniture from Ashley. Bed is on the wall all the parts have not been received. It’s been a month and I still don’t have the parts.

Awful! Do not buy furniture from Ashley. Bed is on the wall all the parts have not been received. It’s been a month and I still don’t have the parts.

Tyler, was very helpful and very knowledgeable about the recliners that I was looking for. Also offered to demo a mattress, but was on too tight of a schedule.

I have bought different furniture from this place, and I was a returning customer right until the last time. I had moved to a new home and decided to buy a new bedroom set for me and my son. They sold me a bed for my son that I was supposed to put together, but they didn't tell me. If they had, I would have never chosen that bed frame. I only learned about that when they delivered the furniture and left me the boxes without a manual for me to figure out what to do. I called the store. They reassured me they were sending a technician to assemble the bed. It turned out it was all lies when I called corporate, and they said all sales were final; they could only give me a small store credit, and the stores were not able to request assembly of any of the furniture. I had to look for someone to assemble the bed and pay this person, so the bed frame ended up costing me double. It also took two more weeks for my son to have a bed since I had to look for a person to assemble it. This was extremely inconvenient, not to mention stressful. The communication from the store and corporate is minimal; they don't care about the customers, and information is not fully disclosed when you buy furniture. This was the last time I bought anything from them.

Great service; very helpful!

Omg Alvino was 200%. I live lampasas tx. The Ashley in Killeen was not helpful like Alvino !!! Rate the man 200%

Our experience at this location was excellent. Mathew was a wizard in helping us find solutions for our small space. He is friendly and knowledgable and patient with us. We very much appreciated his guidance!

I had a very positive experience at Ashley Furniture. Tyler was professional and most helpful.

Yaway was awesome!

Tyler was very patient and helped us find the couch and bed we really loved!

Worked with Matt for a new sofa sectional for my living room. He was fantastic. He listened, showed us different options, and wasn’t phased by my three crazy kids. Pricing was good and they had several different (and fair to the buyer) financing options. 5/5 go see him.

Walking into this store was a nightmare. The salespeople swarmed me instantly, more aggressively than any used car lot I’ve ever been to. It felt less like shopping and more like being hunted. I couldn’t even gather my thoughts with how pushy and relentless they were. Against my better judgment, I ordered a bed frame from them. Over a week later after the first date was pushed back, it arrived and of course, it was the wrong color. Trying to get it fixed was an even bigger disaster. Both the in-store staff and customer service gave me the runaround, offering zero help or accountability. This place is a mess from start to finish. I would avoid it all cost.

Spent around $7000.00 on an adjustable bed, with a 10 yr. Warranty , had it delivered & set up. Next day, it wouldn't work. The electrical cord came off the wall, it wasn't on there all the way. Plug it back in, but couldn't pair the remote with it. Called the store, and was told to call the manufacturer. I did, couldn't get a real person on the phone. Called the store again, and ask if I could talk to the guy that installed the bed, so I can pair the remote with the power box base. And was told , to call the manufacturer again. Had to pay someone that was familiar with doing that, and got it working again. No instructions, no booklet, no nothing to tell me anything. What a hell of a customer service!!!👎👎👎

They had a lot of nice stuff but I felt like my mom was being pressured into buying something she wasn't ready to buy yet! It made me a little uncomfortable! I felt they were coming on very strong!

Jacob was great. We are repeat customers of Jacob's. He makes our shopping easy. He is a great listener abd directs in the right direction every time.

The experience has been horrible been waiting over a month for deliver. Something was wrong on my account nobody has called me. I called this is the second time I have to go to the store to straighten things out and now another excuse as to why they can’t deliver. Am frustrated and irritated.

Avoid this store at all costs! They are dishonest, the quality of their products is substandard at best and they will not stand behind them. Specifically do not buy a Tempurpedic mattress from them and think you will get the same level of customer service you would get directly from Tempurpedic. We have tried for over 60 days to return a mattress and non-functioning Active Breeze base under their "90 day guarantee" and it has been a nightmare. They play games between sending you to "corporate" and then back to the "local store" and the manager of the Plugerville store is literally never available to help or work with you. Now that we have finally got to a place of having it exchanged for another mattress (hasn't actually happened yet) they told us the remaining balance would have to be used for Ashley Home Store credit. Not great, but ok. Now they are saying it has to be at "their store" and has to be in stock, essentially limiting us so much that the "credit" is worthless. Go to a reputable place. This isn't it!!! Update: The response from the "owner" is not from the owner. Looks like some AI generated response that shows empathy and then points you to the corporate customer service number that I have been calling for months only to start the circular reference game again that they play. My broken bed has still not been replaced and the company is refusing to refund my money. They have not delivered the replacement bed and are limiting the credit to only items that are in the store or that local store's warehouse (none of which we have uses for). They will not let us use the credit for things on their own website. FIND ANOTHER FURNITURE STORE!

Outstanding services

Nice people very polite and friendly above all professional.

I’m sorry but this has been the worse experience ever From getting wrong number to wrong email!😭 Did not get my sofa delivered when promised!! And still waiting Unbelievable

Good customer service

the saleswoman was pushy, didn't even try to get me a deal on a power rocker recliner. went to another Ashleys got a great deal on chair i wanted, instead of one i didn't that was pushed by salesperson. so tried to cancel order at Pflugerville. I have to say that getting a bill passed through Congress is easier. Never could get anyone at Pflugerville store to take time to cancel. Ended up calling customer service and not much better there. But i eventually got it done. It shouldn't take a person answering a dozen questions on why they are cancelling and offering a measly 5% discount on a chair i didn't want doesn't cut it. lesson learned...never purchase at Ashley's unless you're 150% sure its what you want. poor customer service. I will never again visit the Pflugerville store.

J and Sawyer were amazing. Explained everything very professional help us with everything top salesman.

T (I don’t know if that’s her actual name, or if I spelled it right. Sorry!) helped us find the perfect couch. She took in everything we said, and really made sure that it matched what we were looking for. Even taking a tack to a couch to prove it doesn’t tear or catch! Great experience for us.

The sales staff is great, the product looks beautiful but functionality not so much. A week after delivery my lift top cocktail table has screws falling out. They say they will fix or replace but we will see how quickly and well. It was delivered a week ago and now its falling apart. Probably something to do with delivery as It was place on its side in the driveway which probably made the hinge come loose. It was probably loaded that way in the truck too. Do better Ashley furniture! People spend their hard earned money not to get poor quality.

We went through pretty much every furniture store in Austin and didn't find anything that fits our style. When we went to the Ashley store in Pflugerville we were amazed by the variety they had in stock. It was a great experience at this store! Alvino helped us a lot, he was even available to answer calls after work hours because we needed to make an adjustment to our order. The process was very smooth and everything arrived in great condition and on the date we were promised.

Sales person was like a stalker. Very high delivery charge that they did was added into furniture price. Makes no sense. We wanted the furniture though. No idea when it will be here. Stay away from Tyler!

Great customer service! Matthew Iriarte was very helpful!

-12K +Sleep 🤙🏻

(Translated by Google) Excellent service (Original) Excelente atencion

Amid is how customer service is defined

Treated well. Very efficient

Amit was very knowledgeable and helpful, without pressure.

Corey is amazing!!!!

Boxes was just amazing! He was friendly and helpful without being pushy. Just such a great young man and you are lucky to have him!

Ashley furniture store brings a change of impact within the community. Theyare very attentive to their cutomers needs.The experience will bring people to this store again . Thank you for all your help! Can't wait to come visit and purchase more items.Again,Great store within this community.

Had an easy time looking for what we needed (patio furniture and bar chairs) with Liane's help! The in-store selection of patio furniture was really small but she helped us look through their online catalog to find what we wanted and helped us mix-and-match to get it right.

Purchased a bed from here and ended up canceling because I realized I needed a different bed frame. Worked with Alvino who did not communicate with me and did not answer my calls when trying to confirm my cancellation with him. Bad customer service and seems like they don’t care if you need to make a cancellation. Have to go through so many loops just to cancel and receive funds. I was lied to by Alvino and do not appreciate this at all. I should not have to go through several Custer service reps just to make a cancellation. This is ridiculous!!!!!!!! I am still trying to cancel as I write this!!!

We had a great experience at this store! Went in looking for a rocking chair. Corey was knowledgeable and helpful. We found the perfect one! I never felt pressured. He patiently let me ask as many questions as I wanted. I recommend dropping in

Boxes was very efficient and helpful. I enjoyed my transaction with him. Very Knowledgeable and pleasant. Funny!!!

I am very thankful for all the help Hilary from Ashley Store. I especially appreciate the recommendations. Thank you.

Awesome friendly service and great prices

Polite knowledgeable and friendly.

Awesome customer service

We had Mathew as a sales person who helped us the whole time choosing a loveseat and recliner. He was very attentive, very personable, helpful, And pleasant. Overall, it was a very nice experience and I bought a recliner and matching loveseat. Yay.

I had an amazing experience buying furniture at Ashley. Chantel, our salesperson, was very helpful; and so was Sawyer Thomas.

Made the experience easy. Staff was friendly and Corey was a delight to work with.

Our sales person, Matthew, heard what I was looking for and took me right to the rocker recliner I ended up purchasing. It’s perfect for my small home office space. And another bonus was that it was delivered to my home in 2 days! I’m definitely going back to Ashley for my future furniture needs!

Sawyer Thomas was extremely helpful by showing me multiple bedroom sets, checking inventory & sharing the size & price difference on each. I ended up buying more pieces after he shared the features & benefits of the matching nightstands. Love the dresser, chest & nightstands were a bonus! Thank you Sawyer.

DO NOT PURCHASE especially DELIVERY OR WARRANTY. 2025!!!!!! What a joke, they delivered my sectional late, damaged my new floor on a new build in April 2025. I submitted the claim day of damage in April and they refuse to get back to me, or call me or fix the damage they caused. It is now going on July 2025. 2 months later and nothing. On top of that the delivery company was contracted out!! Not even Ashley’s furniture employees who tried to convince me to not call warranty. They would fix it outside of the claim. Never heard back from anyone and they damaged the floor the 1 st day I moved into my first new house. So disappointed and taken back and feel like it’s false advertising. Not sure what I have to do to speak to someone. Every time I call I get the run around and told someone will call me and no one ever does! 2 months and no contact unless I initiate and then get the run around. Do not purchase!! If you do don’t opt into their delivery or warranty. Better off renting a U-Haul and picking it up yourself. Also, auto reply don’t ask me to call or text because I keep doing that and it’s useless. DO NOT PURCHASE FROM HERE.

Very happy with my Ashley Furniture experience Today. Ashley's Salesperson Emmit was courteous, patient, and very professional and informative. Salesman Emmitt was very attentive, listening to and providing answers to my sales questions while also allowing space and time for me to explore and consider all related sales options. Bottom-line, I would give five stars on a 5-Star scale for customer satisfaction and would recommend Ashley's Furniture to others. Ask for Salesperson Emmit for the "gold star treatment"

The warranty prices are outrageous

Great experience with Matthew today. Sold me a rocker recliner that I really like. Knew all the information that was asked about the chair.

Wonderful experience, so glad l went. Walked away with very nice items which are in my budget. Thanks Jacob for your time and patience. Very knowledgeable about the products.

Great selection of furniture styles and wonderful sales people! Sawyer and Jay were so helpful. Jay had us at ease quickly, guiding us to various options based on what we were looking for. Sawyer joined in to help us nail down the right combination of sectional pieces (we needed to be careful with space consideration) and find just the right drawer to match our existing bed frame. We are so appreciative and highly recommend their help!

Hilary, was superb on the phone when we first called and in person. She is a top notch professional and has a great personality.

Joe and T were amazing. We were in and out within 45 minutes and that’s only because we hemmed and hawed over our choices. Great prices too! Thanks Ashley, for the wonderful customer service

I will NEVER buy from Ashley furniture again. Warranty took months to repair, then replace recliner lift chair. Finally, they delivered replacement today but refused to take their original lift chair back, leaving us to deal with it, and we are both disabled!!! Horrible experience.

Avelino was very patient and accommodating explaining all options of financing and sales pricing. He was knowledgeable in all aspects of his job!

I ordered a coffee table over the phone. Before ordering, the Ashley furniture website said that returns were accepted for up to 30 days. I get the coffee table and don’t like it. I reach out to exchange it at which point I’m told all sales are final. They then explain that the online stores and local stores aren’t the same, and that they don’t accept exchanges or returns. I was never told that all sales were final at any point during the phone order. I’ll never buy from them again, and I hope that nothing but misfortune befalls the people that came up with this policy.

So far the purchase part was very easy, but it usually is. The sales person was professional and non pressure. I Would like to review again when the furniture is in my house and I am enjoying it. I have received my furniture and it was even a day early! It looks nice and this buying experience was very easy and the salesperson (Amit) followed through with everything he promised. Thank you! My new furniture looks great!!

Hilary made our experience absolutely amazing! Her knowledge and expertise gave us the clarity that we needed in feeling great about our investment in furnishing our home! She provided so much value in our visit and we would highly recommend her to all friends and family!

Sawyer approached us when we entered the store. Met our needs and we were out.

Sales person was informed and easy to talk with. Enjoyed shopping there.

Customer Service Department Ashley Furniture 15424 FM 1825 Suite 1 Pflugerville, TX, 78660 Subject: Formal Complaint Regarding Unauthorized Lease Agreement Dear Sir/Madam, I am writing to formally raise a complaint regarding a recent experience I had with your company. I approached Ashley Furniture in 01/29/ 2025 to request a loan for the purchase of a dining table and a mattress. However, I was misled into signing what I have now discovered to be a lease agreement—something I neither requested nor knowingly consented to. At no point during the transaction was it clearly explained to me that I was entering into a lease agreement rather than a traditional loan. Furthermore, your company has been unable to provide me with any signed documentation or proof that I consented to the lease terms. I have tried very hard to get in touch with your corporate office so that someone can explain to me why I am having to pay $3000, for a mattress and dinning table that only worth $1363. I believe this constitutes deceptive business practice and a serious breach of consumer trust. I am requesting the following actions: 1. Immediate Refund 2. A full explanation of how and why I was placed in a lease instead of the loan I originally applied for. 3. A copy of any documents allegedly signed by me indicating I agreed to the lease (which, to my knowledge, do not exist). 4. Appropriate corrective action and, if necessary, a formal apology. If this matter is not resolved promptly, I will have no choice but to escalate the complaint to relevant consumer protection authorities and consider seeking legal advice. I expect a written response within 3-5 days of the date of this letter. Sincerely, Alassane Following my yesterday's complain with the BBB and exposing you on Google, you guys gave me a stupid phone number to call. Well they are Unable to resolve my issue and you all are bouncing me back and forward between the store and random phone numbers to call. You guys better call me and have this resolved by next week, coz I am ready to go to court for this and I am ready to get any interested news media involved into this bad business practice.

Buying it was easy and the man helped me very well, however my order was changed to pick up instead of delivery when I found out it was back ordered… now I’ve been struggling to get a hold of the store and customer service sucks. Only bots answer and when customer service speaks with me they can’t change my order back to delivery… mind you my pick up is in new braunfels and I live in Manor. Ashley’s customer service and calling system is trash. Outside of in store. UPDATE THEY STILL HAVEN’T CALLED ME AND SENT ME THE SAME BOT NUMBER AND THEY NEVER ANSWER THEIR WEBSITE NUMBER.

Great prices

Update: A month later, still waiting on a response from Ashley furniture corporate over a fraudulent purchase in this location. "They are working on it" is all I get when I call to check in. Original Review: Waiting on a response from Management at this location and from corporate. Will update based on results and resolution. Long story short, credit was on my account. Back in March, someone used part of the credit in store. It was neither me nor my wife, and the letter we received showed that I had to provide ID to use the credit. That makes sense. However, I never was at that location that day and haven't physically been in since buying power reclining loveseats back in 2021. Through that point, I had spent over $10,000 furnishing the house through this location and have had issues that this location always worked hard to resolve and did so to keep my business. $600 is a drop in the bucket compared to what I have spent there and now plan to spend there IF they resolve the fraudulent charge against my account.

I recently went to Ashley's Pflugerville to purchase a recliner set for my new home. I really liked one, and we ended up purchasing that set of recliners after being mentioned that we were getting the best deal. However, when I saw the bill with all the things I was paying for, the extended warranty of 5 years was included, which I was told was free of cost because I said that I did not want it if I was paying extra for it. But I was told by the sales executive Richard that we were not paying extra for it. After seeing the extra charges, I thought that I had been cheated by the company and thus the sales executive. Therefore, I came back and asked for the refund. Then, I met with another, more horrible sales executive, Matthew, and I asked him how to get the refund for the order I just placed like half an hour ago. The response I got was, "This is the number, call them and ask for it," as he said that he could not help me. Then, I straightaway went to the service desk in the store, but fortunately, I finally found someone who was honest and helpful, unlike dishonest Richard and good-for-nothing Matthew. So, I will never recommend anyone to go to this store. Afterward, I went to the other Ashley's in Cedar Park, got the same deal with better pricing, and everyone was honest there, unlike this store. So, if anyone is looking to go to Ashley's, go to the one in Cedar Park and not to the one in Pflugerville.

Great went in found a couch suited to our needs and great quality. The team was very helpful. The prices also great as well.

Salesman and manager were at their best I was well treated. They worked out a deal so I was able to make a cash purchase.

Great customer service and we found a great couch! Worked with Sawyer and he was phenomenal. We are not easy clients and he was super patient and worked with us to find something in our budget!

It was an extremely wonderful experience. Richard, provided me with the best customer service . He was polite,courteous and professional. I would likely to shop again at his store . Thank you Richard.

I couldn't be more thankful. from the moment we walked in super nice and friendly people. Great quality in furniture with so many options and great prices. I would give them 100 🌟 if I could 👍🏻

Wonderful service and Alvino was just perfect.

Great customer service and salesman..

Our salesperson Matthew was very knowledgeable and was able to guide us to exactly what we were looking with a sofa and a recliner. Outstanding customer service!!

Matthew is rude and extremely pushy, please teach your employees better.

Salesperson was professional, friendly, and knowledgeable of the products I was looking at. Had a large selection of recliners. Made me a fantastic deal. Would recommend to everyone.

Great service. Above and beyond!

Jay in Pflugerville was helpful. We came in looking for a sofa table that we found on line. Unfortunately they were sold out and wouldn’t be getting any more like that. Jay stayed with us to help us find one that would suit us. He was so helpful from the moment we walked into the store to the moment we left. He even followed up a few days later. I highly recommend asking for Jay when you shop Ashley Furniture in Pflugerville!

Jay was very helpful and efficient and catered to my every need! Would definitely recommend him to anyone looking for their furniture!

Wish I could give a zero-star review. Experience here has been horrible. The bed frame we saw on the show room floor was staged to make the frame seem solid, which it is not. Had to go back for additional pieces. Don't waste your time here, go up the road to Living Spaces (19024 N Heatherwilde Blvd, Pflugerville, TX 78660). This place is a joke and for amount of money you spend here does not equal quality of what you will have delivered, and you are then STUCK with it. No returns. That is $2000 now down the drain for this bed frame we now have to alter and make adjustments ourselves to make it work.

Mr. J was awesome, he showed my daughter's and I around, was patient with our selection and was will to demonstrate the wear and tear of the quality of Ashley furniture. I will highly recommend Mr. J to anyone who is looking for a new nice selection to their home. Also doesn't hurt he is a movie fan!

Professional and made me an offer that immediately met my expectations! Thanks H!

Jay was very helpful and informative.

We worked with Matt to get the living room furniture we needed! He went over all options with us.

Tyler was super helpful and friendly. He made my sofa purchasing experience super easy. Thank you.

The staff there are amazing! All of them work together to ensure you make the right pick for your home. Super knowledgeable and took the time to explain everything thoroughly!

The process of checking out took forever. Delivery dates were different then what we were told at purchase. Update: now after getting home checked online pricing and availability. The entire order online is $250 less and all items are available. Very frustrating with this in store ethics.

Corey was excellent. He helped us with our purchase and was not pushy. He also remembered us from the Cedar Park store.

When looking for a new dining room set, I recommend choosing Ashley Pflugerville over Living Spaces, Home Zone and Rooms to Go. Joe and Ahmed were friendly, personable and professional. I was able to work with them to purchase an Ashley Exclusive 7-piece dining table set at the right price. Also I liked the idea that Ashley makes their own furniture and enjoy the included extended warranty that can be redeemed for credits if not used. Thanks again for helping me find the perfect dining table set and honoring your Memorial Day specials even after the holiday. I’ll be returning to continue furnishing my new home in the near future as they have a large selection of quality furniture at a reasonable price!

Richard our salesmen was great and honest and very informative.

Matthew I. Was super friendly and made the experience easy. Had a return and he helped with finding a replacement. I will be buying furniture from him again!

I recently visited Ashley furniture and I had an amazing experience! They truly have the best furniture selection, offering stylish and high quality pieces for every taste. Tyler my sales associate, was exceptional. He patiently guided me through all the options, showcasing everything on sale, and helped me find exactly what I needed. Plus, thanks to his efforts, I received the best discounts! Tyler was not only knowledgeable but also incredibly polite, making my shopping experience a delight. Highly recommend Ashley furniture for anyone looking to upgrade their home!

So fed up with this company. Bought a table a couple years ago and it was missing hardware for the chairs and table. I asked them to send a replacement set of hardware and they said it would take 7-10 business days. Home Depot had it, did it myself. Now our bar stools broke and the “warranty” they sold us that “covers everything” doesn’t cover them. Never purchase warranties Never purchase from Ashley

Great work and professionalism from Sawyer.

Hilary was amazing. She took time to walk us through our many different mind changes. Personally connected with us and treated us like people and not just a commission.

Exceptional service, they went above and beyond to get me all of the items that I needed, the price was reasonable, and they even were there with me 45 minutes after closing hours.

Ms Hillary was very helpful and patient with us and took her time to listen to what we were interested. Love her customer service!

We were approached by jay. Jay aided us by showing us a model of how we wanted our couch to look. Jay showed us is patience and profesionalism and was clear in showing us the cost. Thanks jay for an incredible expierence

Outstanding service, pricing and quality. Matthew Iriarte was great to work with. He helped us locate exactly what we were looking for and was professional and courteous.

Yahweh was an absolute ray of sunshine! Helped us get in quickly and was a pleasure!

Corey was a great help! He helped us redesign our entire living room

Great customer service; top notch professionals.

Great service provided. Jerson, the manager on duty, was so helpful and provided the needed answers to questions asked.

Very friendly associates and prices were reasonable.

Tyler was a breath of fresh air great customer service

Quick and efficient. Got my price range intuitively 🤗

Ms Liean Gonzales and Markida Kind were very helpful helping me and my mom today find 2 bedsits and we are really excited with our purchase

UPDATE: I was given a number to contact in a reply to my review, and it said to call or text. Surprise, surprise, no answer all day, only to finally get a message after they closed. After I finally got in touch with someone, they weren't able to do anything. So essentially, no point in contacting the number because nothing will be fixed. (No hate to the people on the other side, I understand that this wasn't their fault.) ORIGINAL: On May 4th, I went into Ashley's with a specific set and price point in mind. I met with a young lady who sat down with me to talk about the set I was interested in. We talked about pricing, and what I could expect. I was under the impression that the price listed online was going to be close, if not exactly, what I was paying for in store. The online purchase was $5422.84, give or take, with taxes, protection, and set-up, and with 24 months no interest. I was told that shipping and installation were free and included with my purchase. They were not (I was charged $459.99 per the invoice I finally received; also higher than the $399.99 from the website). Only one item on my visit summary was priced like the item online; the others were much higher in price. Which isn’t what I thought I was signing for. I gave her my driver’s license so we could finance through the store card, and she copied down my information. However, my information was incorrect, and she did not update after I told her. It was really frustrating to finally get my advantage card, only to have to call the company and have them update my information because my name and email address were incorrect. She did not go over the contract with me, just told me to sign and that I would receive a copy in my email. I did not receive my copy of the contract, only my invoice, when I called to ask for it.  I had originally called to find out where my down payment was, because I had not been told or given anything. I should have left when she began arguing with my boyfriend about their prices being affected by the tariffs, but I didn't, and I am kicking myself in the butt for it. I wish I'd seen some of the other reviews beforehand, because I definitely wouldn't have purchased my set from the store. I’m really disappointed with this whole ordeal because this was my first big purchase for my first home, and the whole thing has been an extreme hassle. P.S.A. ALL SALES ARE FINAL! Be sure that the price and set is what you really want, because they will not work with you to change it later. I was definitely not happy to find this out especially after I'd had to run around for all my paperwork myself.

Tyler took extra time to help us find the perfect dining set. He was knowledgeable, professional and friendly. Would definitely return to Ashley Furniture for future needs.

Extremely good service, the rep., was easy to talk to, the product selection was very good, and the items were priced well.

Our sales person was amazing

Gave us wrong color couch

This store does not even deserve a one star. 5 years ago I purchase over $7000 of furniture and a $899 protection plan. GBS. To say that both are trading in bad practices and CYA procedures is putting it lightly. Bottom line…. Do not waste your money at either the furniture or the protection plan. If you do buy it and don’t use in 6 months. Cancel it for refund. If you do use it. File within 30 days of damage. I will not bore you with particulars. My frustration is evident.

Great service.

Jeffery was very helpful and knew what I was looking for. Was an easy and fast purchase. Thank you

The staff very knowledgeable and very courteous. We knew what we needed so it was very fast and efficient.. Thsnk You

Amit was awesome, we appreciated his assistance

Knowledgeable and courteous sales team. No sales pressure. The couch we bought exceeded the quality and features of couches at other nearby furniture stores.

We were treated very well by all the sales staff Yaway and Sawery . We are pleased with our purchase

I bought several pieces of furniture in 2017 to include a dining room table. At the time of purchase the salespersons indicated that the table was covered under a lifetime protection plan and that we could call in at any time to get a technician out to repair the table. Called in today only to be told this was good for 5 years. As I am past that time period by 2 years, I'm out of luck. I never appreciate being lied to as a consumer. Telling the truth during a transaction is a cardinal rule that should never be broken. Also I am about to drop a good bit of money buying furniture for a new home. Ashley will not be considered in my upcoming purchase.

I purchased several items at this store today and I greatly enjoyed my time with Alvino Pacheco, my salesperson. He listened closely to what I told him I wanted and then offered many options while being professional and NOT pushy AT ALL! Great furniture but even better experience shopping there thanks to Alvino!

The service was great 👍

Amazing experience, very knowledgeable, and great support for my first mattress

Yahweh and Joe are wonderful in product information and knowledge. Love them!

Excellent experience. Pleasurable buying experience! Highly recommend.

We bought a bunch of stuff for our home here! The sales guy - Jay was amazing and so patient about showing us every single piece of furniture!

My daughter and I were greeted by Matthew, who ended up taking us all the way through our purchase of new dining chairs. He was very friendly and helpful.

Matt was extremely helpful, friendly and knowledgeable. We looked together at the floorplan of my rooms and figured out the best fit. Excellent customer service on his part!

Bought a nice couch at a reasonable price with free delivery. Delivery was amazing. The building's elevator was stupidly small, so Carlos and Kelly went way above and beyond the call to lug it up two flights of stairs in a nearly equally stupidly small stairwell. If I'd have known the limitations of the building, I would have bought smaller furniture. Be that as it may, Ashley came through for us.

If I could select 0 stars, I would. I purchased a tempur-pedic mattress from this location. When you are in store and shopping, the staff is nice and sweet. They make conversation and butter you up. When you call the store to see if they can price match an item, less than two weeks after your purchase, they put you on hold for a long time, hoping you hang-up, are extremely rude over the phone, refuse to give you their name, and refuse to give you the manager's name or put you through to them. They also hang up on you and tell you to go in person to talk to a manager. They also have issues with delivery. The delivery truck showed up to my house with no mattress. The guys who delivered were in a huge rush, scratched and stained my walls, weren't paying attention to the where they were walking and stepped on my cat's water dish splashing water everywhere. I also had to argue with them regarding hauling away my old mattress, which is included with a tempur-pedic purchase. Overall, I would avoid this store and go to the South Park Meadows location in Austin if you can.

The BEST experience!!!!! I truly recommend Ashley's, the staff was so kind and helpful. They made sure I was comfortable with what I wanted, especially the staff person who helped me the whole time, Hilary, she really aced it! She's a star!!!

Alvino was great. Very helpful

Jay was so helpful left us to roam and look. He would come back and ask if we needed help and all questions were answered. The entire shopping experience was very good.

Nice Product, Good Experience with delivery.

Mario was quick and did a fantastic job!!!

Great experience great people definitely Ashley Is The Way To Go

Richard was very easy to work with. He wasn’t pushy and helped us maximize our budget with a great selection of furniture.

Richard was our sales person and he was awesome. He was very attentive knowledgeable and patience. We changed our mind a couple of times and he was just willing to come back with our changes. We had a great experience with Richard kind of feel bad that he went home a little late, but like I said, he was very patient. Good job for Richard.

My shopping experience was great, picked out beautiful cabinet for my perfume collection.

We had a fantastic experience thanks to Matthew! His customer service was exceptional from start to finish. He went above and beyond to help us get the perfect sofa, making the process smooth and stress-free. Knowledgeable, friendly, and incredibly helpful—Matthew made sure we felt taken care of every step of the way. Highly recommend!

Only advice I can give people, where ever you are shopping…whatever you are told by a salesperson, GET IT IN WRITING. I was told my old sofas would be hauled off and I thought, sure because when I purchased a mattress…it was taken by the delivery people. In this occasion, I was told by the salesperson my old sofas would be taken and I was told by a customer service rep that is something Ashleys Furniture store in Pflugerville Tx DOES NOT DO. I did not say anything to the drivers because it is not their fault and they were very polite and private contractors. I understand rules but don't lie to customers. I could have made prior arrangements. I purchased a 3yr protection plan on wear and tear plus mechanics because they are recliners..Now I got to go back and read all fine print AND I was told that if I did not use in 3 years, I could go back to the store and purchase something and use that as credit, the amount for the protection plan. I love the sofas… its the lies I do not appreciate.

Yahweh gave us a warm welcome, listened to our opinions, measured things for us, and even rearranged items in the showroom to give us a better visual. She was a delight to work with and we are looking forward to our new furniture being delivered.

(Translated by Google) Very good, their service from 1 to 10 was 10 (Original) Muy bueno,su servicio del 1 al 10 fue 10

Matthew was very helpful and knowledgeable. Delivery was timely and as expected. Thank you!

Horrible

Friendly informative

Very helpful.,showed me several options. Very friendly.

Extremely easy process. Liane is my salesperson, and she was amazing. Highly recommend!

Went to the this store to buy some furniture. The guy with a curved mustache said "will give you a good deal". I asked how much. Then he said "I need to talk my manager and if you buy today I can go talk to him". Then I asked if they sell cars too since they are using the same old "need to talk to my manager" BS. I also asked if he could give me a range of price reduction based on what "his manager" had been able to offer to other customers. We just left since he thought he could some old sales tactics on us as opposed just helping us with providing information on products, warranty, services, and then talk about price. I don't know why some people think people still fall for "talk to my manager" and think that people are naive and uninformed and ignorant as they are. Then again that's probably why he is selling furniture. Wearing a sports courts doesn't make one a smart and skillfull sales person. You just need to be able to win customers trust.

T was very knowledgeable and friendly.

Salesperson (Liane) was phenomenal and made sure I was well informed, felt comfortable and suggested a great product through her obvious expertise. I didn’t feel pressured at all.

Best furniture delivery experience ever had

My wife posted a review already and they responded to contact them to make it right. A whole $100 in store coupon. Shop Ashley at your own risk. We should have done more research.

A complete and utter nightmare!! We had settled on the fact that our furniture was discontinued and decided to go to the store to find other options. The sales lady told us they ended up finding the couch we wanted, it wasn’t discontinued afterall. We were stoked. They called and told us they were going to deliver so we gave our old furniture away. That’s when the nightmare began…. They called the day prior to say they actually didn’t have our furniture and couldn’t deliver. Then said they could deliver each piece at separate times. So we went for an entire month with zero living room furniture. We have four kids mind you so this was not ideal. Then they brought the love seat and recliner and gave us a later date for the other part of the couch. ON THE DAY OF DELIVERY they called to say they could no longer fulfill the order and the rest of the couch set was, in fact, discontinued. We call and they offered a refund, leaving us without furniture or the option to pick something else. Zero consideration to the poor experience we’ve had and the predicament they’ve left us in. We will NEVER work with Ashley again. ***Update- I called and was offered a $100 store credit for my inconvenience. Ridiculous ***

Great customer service! Very friendly and helpful!

We received our table and began noticing some dust development on the floor near the table. We did not think much of it and would just clean it up. After some time we continued to see this dust like substance on the floor and then noticed all these little holes in the table leg. It turns out we received the table with a pest directly from the warehouse. After investigating and asking many questions, we discovered the pest is a powder dust beetle. My wife and I decided to call Ashley’s furniture and we got the run around for a long time. We continued to call and then went to the store and we were still not helped. Finally after opening tickets we got denied, after being told by customer service that this is a factory defect and we should have no problem with getting the table replaced. Honestly, the customer experience here has been terrible, the fact that they are not willing to help us with this issue is even worse. My wife and I did our best to get rid of the pest and fill the holes with wood puddy but nothing has worked. It is ridiculous that we can spend 1K plus on a table and receive it with a pest infestation. We will be filing a law suit to make this right.

Tyler took plenty of time with me and didn’t rush me or pressure me to buy. He was helpful and up-front. I look forward to the delivery of my furniture next week.

Sawyers amazing! He helped my daughter pick her dream dining room.

How do I begin.. this is my first time ever writing a review for anything but this has to be shared and known for future clients. Shouldn’t even be rated 1 start should be negative 💯. I ordered an over size chaise which cost me 1k told me will come into pieces and made sure I did the measurements correctly. Well the movers came and told me it won’t fit. They just left and didn’t take the furniture back. They told me to call the store to have us come back and pick it up. What they don’t tell you is THEY DON’T DO RETURNS SO THEY LEFT IT IN MY LIVING ROOM AND I GOTTA LOSE 1k. SMH. I called the manger warehouse said sorry nothing we can do. Which they have no customer service. This was back and forth thing for 4 days… finally they said will do the exchange which at this point I just wanted my money back. Joe the sales rep was amazing great guey. Fought like hell to make the exchange. When movers got here they were terrible asked me if I messed with the oversized chaise like tampered with. I’m like hey this out my house. They brought the new chaise and ruin my side walls no consideration at all. Never again will I shop here. Make sure u get the furniture u want or like cuz they are a joke.

It is our first experience at Ashley Store (Pflugerville) and everything was good, in relation to customer service, product quality and price. Our seller was Amit Saha, excellent service, his personality and knowledge made our purchase the best experience. Congratulations!!

It was long wait but we got it delivered. Thank ho Ashley for London and her Trainer she was great she was a great sales lady .

Great service and delivery. On time as scheduled and quick.

The store was good. The delivery not so good

(Translated by Google) If you want a good deal and a fair price on your furniture, go to this Ashley in Pflugerville. Be careful, don't go to the one in Cedar Park; their service is terrible. (Original) Si quieren tener un buen trato y obtener un precio justo con sus muebles vayan a este Ashley de Pflugerville. Ojooo no vayan a el de Cedar Park son malísimo en el servicio.

NEVER BUY FROM ASHLEY. Worst sales and customer service. Worst delivery experience as well. Worst experience 1. Sales pitch is way different then reality on the quality of fabric and what they show how to clean it 2. They delivered the couch with stain marks and even damaged. 3. Took me 2-3 months where they get somebody to fix it 4. Wasn't fixed to my satisfaction as the guy said it can't be fixed properly. 5. What they say and deliver are two different thing. Overall, nightmare experience so far how they deal with it. Wastage of time and money.

Matthew, the sales rep at Ashley, went out of his way to help us find the perfect piece of furniture that we wanted and would fit our space. We are very pleased.Thank you.

Very pushy, very over priced. When I said I wanted to shop around a bit more the sales associate without skipping a beat walked away with an attitude 0/10 service

Corey Cuellar was great to work with! We were able to find all the furniture we needed for our new home.

Received good discount on two lift recliners. Saleswoman was very personable.

Awesome service from Tyler! Very patient and informative. We had to leave the store before finalizing our purchase and he stayed in contact to answer any and all questions. Best service we’ve ever received from a furniture store, which at times can feel uncomfortable. If y’all want a professional… ask for Tyler!

What started out a not so good experience with one salesperson turned into a great experience with another one. I wasn't sure I wanted to do business with Ashley, but Shaquille turned that around for me. He was able to get me the deal I was looking for without any b.s. I can't wait to get my new couch!!

I will never ever buy here again or walk in their door again. The sales people told me one thing just to sell me a bed and it ended up costing me over $400 more than I would have paid elsewhere. So much for being reputable. The bed is fine. It is the financial and delayed delivery that makes me so angry. On top of that when you call to talk to someone, it takes forever to get a person on the phone if you can get one on the phone.

When you come to Ashley’s ask for Jacob Boxes! He’s the best. I promise he’ll take care of you and your family!

If u need furniture or a bed talk to Jacob or Dylan. Jacob has a-lot of knowledge on furniture and Tempur -Pedic mattresses. Great service and he sold me. Thank you.

Horrible experience buying at Ashley. We purchased a loveseat, entertainment center with a fireplace, sofa, and king bed from AF on November 30, 2024 from Pflugerville, TX. The items were first delivered on December 13, but they arrived damaged. We reported the damage within 24 hours, and Customer Care informed us that replacement parts had been ordered. They advised us to schedule a service appointment once the parts arrived, as most of the issues could be repaired. After 1.5 months without receiving the parts, I contacted Customer Care again and was told that due to an issue on their end, the parts had never been ordered. More than two months after our order, we went through multiple service attempts, but AF repeatedly sent the wrong parts. Some items were deemed unrepairable, so they agreed to an exchange. We’ve now gone through five exchanges, but each time, at least one item arrived damaged. Now, after more than four months, AF is refusing a return and is suggesting yet another exchange. Dealing with Ashley customer care is such a mess.

They don’t have return policy. I bought too many furnitures from Ashley store, I’ve asked for ones to return a love seat because it took too much place my living room they refused. How come a big company doesn’t have return policy all other companies have. One more thing the discount they may offer it’s only for broken items.. The soletren sofa is not firm.

I was ready to redo my room and almost bought from Rooms to Go, but my cousin suggested Ashley for better pricing. I walked in and was greeted by Yahweh Bot Yahweh—super sweet, bubbly, and full of energy. I appreciated that she let me browse without pressure. I told her I was comparing a bed I loved at Rooms to Go. She showed me Ashley’s only option—not the same style or color, but it caught my eye. I also asked for pricing on a living room set just to compare. Instead of just giving me numbers, she went full sales mode, pushing financing and maxing out my fiancé’s and my credit. Nope, not happening. I said I’d consider splitting the purchase—she ignored that and put nearly everything under my name. Then came the “golden ticket” gimmicks and confusing discounts that didn’t actually exist. I signed, but while sitting at a red light, I checked my invoice—no discounts, missing items, and a higher price than the sticker. I turned around. Jacob, another salesperson, swore he’d fix it, but the next day, nothing. When I finally went back, the manager got defensive, dodged my questions, and couldn’t explain the price changes. She kept running unnecessary “numbers” like I was buying a car, not furniture. I had to fight just to remove the living room set, and she still tried to convince me to leave items on hold so I wouldn’t “lose” free delivery. Girl, I don’t care at this point. Then she made some awkward “common law” marriage joke—cringe. Bottom line: I feel scammed. The pricing was shady, the customer service fell apart when I asked questions, and I left with a headache. If you like mind games and sketchy pricing, go for it. Otherwise, buyer beware.

Richard was great and very patient with us. And he gave us a great deal.

I can't say enough good things about Shaq and Jay. They were very informative and helpful to my wife and I while we were trying to make a decision on furniture. They went above and beyond for us. If you're shopping here definitely ask for Shaq and Jay.

Shaq and the whole staff were wonderful. Best experience shopping for furniture!

If you want to see Batman and Robin at work, or Kobe and Paul Gasol. Visit this damn store and ask for Shaq and Jay. They were the epic duo that makes you feel like family. Approachable, knowledgeable, not too pushy, laid back and downright real folk. Let’s be real, in this day an age that’s a rare combo to find. My husband and I had the best experience and walked out calling those two men friends! Thank you again for helping us and truly mean every word. EPIC DUO.

Great

Everything was great, the two ladies who helped me were fantastic. I never felt pressured to buy anything, all of the interactions were really comfortable!

I just moved to Texas, and went into the Ashley Furniture store in Pflugerville. Was not sure exactly what I was looking for. A salesperson named Jay met me at the door. He was absolutely amazing! Completely patient, not pushy at all. He sold me the perfect piece of furniture, then continued to follow up until it was delivered to my home. First time shopper at Ashley. I highly recommend store, and especially Jay! Thank you

Had a great experience with Jay. Got a great price on a living room set with delivery and install included. Financing options were simple and quick as well with 0% interest

Rich has taken good care of us from the time we stepped into the store. He was the most patient in showing us the inventory and gave us time and space to decide what we like. We went back twice before we made the final decision

Me and my wife went to Ashley store to purchase a Dinning Table Set we were approached by a Salesman who walked around a bit we saw a table and asked if we could by it he said sure if you like let me talk to your Manager it's been slow we could you a discount I said what kind he said you name it lets make a deal we could give you 20 or 30 percent off I then said let me check somewhere else and return maybe we come back we find the salesman he says so what's your offer let me see he then comes back with whom he says was his manager she then takes over aggressively and says owe no we can't give you that much discount matter of fact the only thing I can do for you is not charge any delivery or set up fees she was talking so fast felt like I had slid back in time yo the 70s dealing with a used car salesman or in the 80s making a drug deal she was talking so fast and telling me what great of a deal I said at this point I'm tired lets go I'll buy it get home there was over 600 dollars worth delivery and warranty fees that I didn't purchase just got robbed also when they bring table chairs are wobbly table has slices and they did not bring the correct table that we sat at manager was moving so fast and trying to tweak the numbers she ordered the wrong table just got robbed Kiss me fist next time Management and sales people at Ashley's

Jay was super helpful and knowledgeable!! He gave us information we needed without being pushy and gave us space to make our decision. Highly recommended!

Jay is great! Worked with us to get the right server and dresser we were looking for. Always available and helpful. Thanks Jay!

(Translated by Google) ATTENTION! IF YOU HAVE THE OPPORTUNITY TO GO SHOPPING AT THIS STORE, DON'T TAKE IT!!! I'll tell you my sad story. I went with my husband and young children to buy some furniture. We were looking to see which ones we would buy, but from the moment we entered the store, the salespeople looked at us horribly. Except for one who was the only one who was kind and sold us the furniture. But while the salesperson went to do the paperwork or whatever to make the sale, another saleswoman followed us behind us as security, as if we were going to steal a piece of furniture, which is unbelievable. That's not all, we already made the purchase but they never told us how much and where we were going to make the payments. WORST OF ALL, THE SALESMAN TOLD US THAT THE FURNITURE WOULD ARRIVE 2 WEEKS AFTER THE PURCHASE. THAT PURCHASE INCLUDED A LIVING ROOM, 2 BEDS, ONE KING AND ONE TWIN RESPECTIVELY, AND A MATTRESS. BUT OH! SURPRISE THEY TOLD US FROM THE FURNITURE STORE TO TELL US THAT THE ORDER WOULD ARRIVE 3 MONTHS AFTER THE PURCHASE, SO I TOLD THE PERSON I SPOKE TO HOW COULD THAT BE THAT OBVIOUSLY I NEEDED THE FURNITURE, WELL THE PERSON I SPOKE TO PULLED THE STRINGS SO THAT SOME THINGS WOULD ARRIVE ON TIME SINCE THEY WERE GOING TO DIVIDE THE ORDER INTO 2 PARTS. THE ORDER THAT WOULD ARRIVE ON TIME WOULD HAVE THE MATTRESS, THE LIVING ROOM AND THE TWIN BED. Well, since they assured me the date and the things that they would deliver to me in the first delivery and in which would come the twin bed that was for my 4-year-old boy, I THROW AWAY MY SON'S OLD BED. ANOTHER SURPRISE THE BED FOR MY SON NEVER ARRIVED NOW MY SON IS SLEEPING ON THE FLOOR BECAUSE OF ASHLEY'S IRRESPONSIBILITY AND HER LACK OF SERIOUSNESS THEY NEVER SENT THE TWIN BED WHICH WOULD BE DELIVERED IN THIS ORDER. MY SON IS AN AUTISTIC CHILD AND SLEEPING ON THE FLOOR MADE HIM ILL HE HAD SLEEP PROBLEMS. How is it possible that this store does not tell the truth and tells you from the beginning that the furniture takes forever to be delivered, that's how one decides whether to buy there or not. Obviously, if you are going to buy furniture it is because you need it, not because you like it. SO NOW YOU KNOW IF YOU WANT TO BUY AT ASHLEY, BUY 1 YEAR IN ADVANCE SO THAT THE FURNITURE ARRIVES THE DAY YOU USE IT (Original) ATENCIÓN! SI TIENEN OPORTUNIDAD DE IR A COMPRAR A ESTA TIENDA DESAPROVÉCHENLA!!! Les contaré mi triste historia, fui con mi marido y mis hijos pequeños a comprar unos muebles, estábamos viendo para ver cuáles compraríamos pero desde el momento que entramos a la tienda los vendedores se nos quedaron viendo súper horrible, salvo uno que fue el único que se portó amable y nos vendió los muebles pero mientras el vendedor se iba a hacer el papeleo o que se yo para hacernos la venta, otra vendedora se iba atrás de nosotros como seguridad como si nosotros fuéramos a robar un mueble lo cual es inverosímil. Eso no es todo ya hicimos la compra pero nunca nos dijeron de cuánto y donde íbamos a realizar los pagos, LO PEOR DE TODO QUE El VENDEDOR NOS DIJO QUE LOS MUEBLES NOS LLEGARÍAN EN 2 SEMANAS DESPUÉS DE LA COMPRA, ESA COMPRA CONTABA DE UNA SALA, 2 CAMAS UNA KING Y UNA TWIN RESPECTIVAMENTE Y UN COLCHÓN. PERO OH! SORPRESA NOS HABLARON DE LA MUEBLERÍA PARA DECIRNOS QUE EL PEDIDO LLEGARÍA 3 MESES DE PUES DE LA COMPRA POR LO CUAL YO LE DIJE A LA PERSONA CON LA QUE HABLÉ QUE COMO PODÍA SER ESO QUE OBVIAMENTE YO OCUPABA LOS MUEBLES, BUENO LA PERSONA CON LA QUE HABLÉ MOVIÓ LOS HILOS PARA QUE UNAS COSAS ME LLEGARAN A TIEMPO YA QUE EL PEDIDO ME LO HIBAN A DIVIDIR EN 2PARTES. EL PEDIDO QUE ME LLEGARÍA A TIEMPO TRAERÍA EL COLCHÓN, LA SALA Y LA CAMA TWIN. Bueno como ellos me aseguraron la fecha y las cosas que me entregarían en la primer entrega y en la cual vendría la cama twin que era para mi niño de 4 años YO TIRE LA CAMA VIEJA DE MI HIJO. OTRA SORPRESA LA CAMA PARA MI HIJO NUNCA LLEGÓ AHORA MI HIJO ESTÁ DURMIENDO EN EL PISO POR QUE LA IRRESPONSABILIDAD DE ASHLEY Y SU FALTA DE SERIEDAD NUNCA MANDARON LA CAMA TWIN LA CUAL SERÍA ENTREGA EN ESTE PEDIDO. MI HIJO ES UN NIÑO AUTISTA Y DORMIR EN EL PISO LO PUSO MAL TUVO PROBLEMAS DE SUEÑO. como es posible que esta tienda no hable con la verdad y te diga desde el principio que los muebles tardan eternidades en ser entregados así uno decide y si compra ahí o no. obvio que si vas a comprar un muebles es por que lo ocupas no por gusto. ASÍ QUE YA SABEN SI QUIEREN COMPRAR EN ASHLEY COMPREN CON 1 AÑO DE ANTICIPACIÓN PARA QUE EL MUEBLE LLEGUE EL DÍA QUE LO OCUPEN USTEDES

Liane at Ashley furniture was awesome!!! She totally sold me when she wrote in pen on the furniture I wanted to buy and then showed me how to clean it, it was totally gone. Super friendly, fellow Mom, and knows her stuff. Highly recommend

Jay was super helpful

Very good selection of high quality furnishings. Hillary met us at the door and was nice enough to hang back and let us explore on our own. Ashley loses a star because of a pushy, obnoxious guy who might have been a manager because he sure did think highly of himself. He pulled up a floorplan of the townhome we were moving into and inserted himself into our room layout decisions. We hightailed it out of there. What a shame that no one curbs this guy. Bad for business.

WARNING: DON’T DO BUSINESS WITH THIS STORE. Had to go in three time to finalize an order Can’t do math Asked me to sign something I couldn’t see Didn’t verify my address for delivery Shipped the wrong item Spent hours on the phone trying to correct issues or get through to the store Store prices are inflated compare to online We came in because we had previously bought a warranty and could use the funds on a purchase since we didn’t file a claim. The guy we initially ordered with was very salesy and pushy so here we are. Anyway, we had $600. I had already reached out to customer service and confirmed that was our credit. We went to the store on a Saturday. Dee dee was great and said they’d file the approval paperwork to use the credit and apply it to our purchase. Went to look at the dimension and to my surprise ONLINE PRICES are significantly less than in store I’m talking like a $200 difference on a table. We called back the same day to as they price match and they agreed. We were told we’d hear back within 24-48 hours. The week went by and we didn’t hear anything after calling customer service multiple times. Apparently, it’s extremely rare to actually get connected to the store. So we dropped in on a Friday. Nothing had been done (and we were getting close to our credit expiring). Adilene spoke to us and connected us to a guy who was so annoying to work with. He said we’ll see what we can do about price matching. When everyone simply says they can do it. He acted like he was doing us a favor. He couldn’t do math. For some reason, my credit wasn’t showing up for the full amount and he kept saying we had less than what was available to spend. I’m like did you not price match? And he said yeah. Apparently, math is hard. Anyhow, he said he’d give me a 70 dollar discount because they shorted us 85 dollars on the credit. Even with taxes that’s 75, so I overpaid 10 dollars. When I said I wanted to pick another item when we had more money available he made a face like he was annoyed. I don’t know if it’s because they were getting ready to close but we wouldn’t be there if they had done the job right when we went in. I called him out on it and he just said so what do you want while the girl tried to lighten the mood. He made me sign something without looking at the screen so I didn’t catch his math mistake and that they had my old address for this order instead of what we had already provided. INCOMPETENT and obnoxious. Even at the end, he said we were even. I mentioned I had already put a deposit and he said I’d be receiving a refund. It just all felt shady. At the end adilene said don’t say we didn’t do anything for you. Again, they didn’t do me any favors. I was there to get what I paid for at a fair price. Everything they did was wrong. The store event sent the wrong item because they flipped a number. I had to spend 30 minutes dealing with that. And now I’m waiting to see when the stars align for them to give me a call and swap the item out. Edited to add: I had to call customer service again and spend thirty minutes sending pictures again. I was told the second time I would get a call within 72 hours to make arrangements for delivery. I did not and went to the store. The person I had previously spoke to was the manager. Again, seems to me that he is not customer focused, apologetic, or thorough in understanding what is going on. If the manager is making mistakes and has a poor attitude, what do you expect from the rest of the team? Still waiting to get a call for delivery. It’s now been three weeks since I first went into order my items and 1 week since my table was delivered incorrectly. I will never deal with this company ever again.

Tyler was very professional and friendly. He let us shop and answered our questions when we were ready. I highly recomend Tyler.

Excellent service and the staff was awesome

T. Pirkle is the best! He was patient and took his time with me and I was able to make the best decision thanks to him. He’s great! Ask for him if you need great service and support 👍

They were so helpful in getting me the best deal within my budget! They went above and beyond to find any and all discounts available to me to help me get everything I needed! They were very patient and personable and I enjoyed shopping at Ashley furniture very much, I will definitely be back and refer my friends here! They are the best!

I went to the pflugerville Texas location to buy a desk. I had a gentleman by the name of Alvino. Decent conversation at first, but then he tried to up-sale me with the fictitious price that was the in-store price of $899.99 but the desk was actually $550 according to the Ashley website. I don’t know why, but even when the price is lower Ashley’s keeps the original price atop the furniture. He knew this was not the price, but instead tried to swindle me by charging me the $899 anyways! Not gon happen! When I told him the correct price… another lie! He offered to price match! Price match? How can you price match an item when the actual price is the actual price and not a price match??? I let him have that one! I asked to have the desk sooner and he stated that I would have to pick up at the distribution center. Okay! He told me he had been with the company 12 years but also tells me that I can drive 2 hours to new braunfels to pick it up on Monday. Come to find out the distribution center is not open on Sunday or Monday. It’s open Tuesday. I finally drive to get the item, open the package up and I have a damaged desk!!! Call Ashley’s customer service and they tell me to file a claim. Mind you I got the desk the same day as I found the damages after getting home. At this point they can come and get the desk and I can get a refund instead! Watch out for those commission making swindlers they’ll con you for a bag of Pennies!

Painfully uncomfortable couch. Cushions make you sink and slide OFF; hurts backs and hips. Ashely refused to Trade it for another couch, suggest an upholstery shop, etc. No Help. WILL NOT BUY FROM THEM AGAIN.

I'm amazed how fast and easy it was to purchase an adjustable bed and recliner. Yahweh was really good and only showed me what I ask. I let her know the items were for my 87 year old father. She beat the price from the first store so she got the sale. Thank you for being straight to the point.

My boyfriend and I had an excellent experience working with Isaiah while shopping for furniture. From the moment we walked in, he listened carefully to our specific needs and preferences, making sure to find pieces that were not only perfect for our home but also matched our style. He was incredibly patient with us, never pushy, and made the entire process enjoyable. It was clear he genuinely cared about helping us make the right choices. Thanks to his expertise and excellent customer service, we left with exactly what we needed. I highly recommend him to anyone looking for a great shopping experience!

Best experience ever buying furniture. Dustin was simply tremendous.

Overall had a great experience. Quality of furniture seems nice. Years will tell how it all holds up to the daily wear and tear but the quality of everything looks great. Out sales associate Liane earned huge points with me by respectfully keeping an eye on us with zero pressure until we were ready to ask questions and whip out the card. She went above and beyond and when we had a small hiccup after the sale we had her text number and received an immediate response, answer, and resolution. I can’t say enough about Liane. My one complaint and reason for four stars is while we were shopping I got separated from my wife and noticed some greasy male sales guy ogling her from across the store. He made a few comments to others over their radio system and then started stalking her from across the store. I trailed him and after reaching her immediately started to hit on her. Imagine his surprise when I called him out on it a few seconds later. I’m all for swinging but there is a better approach than this greaseball took. They were pretty close to loosing a sale until I noticed Liane keeping an eye on us and knowing exactly how to handle us.

Waste of time and money

The customer service that Tyler P. provided me with when purchasing my bedroom set was amicable!! He provided me with so much information, helped me stay within my budget all while getting the most for my money!! Go see Tyler today if you are in need of new furniture❤️

We had a great time shopping today.Amit was great and helped to make it a fun experience. Can't wait for my delivery!

I had a great experience. Tyler Pirkle was so helpful, patient and knowledgeable. I think he helped me find the perfect sofa. Thanks, Tyler!

Since we walk in we had an explanation of how the store was layout and we were approached by an associate Tyler that directed us to look what we were looking for. Tyler was an excellent sales associate, it took the time and patience to get all our needs and desires to get the right product we wanted. Very satisfied with the experience and the great customer service.

Super easy purchase. Yaway, probably not how you spell her name, was awesome. Thank you so much.

Excellent service and the sales personnel are very knowledgeable.

I made a payment and still cannot pick up my order as they cannot confirm the credit I had with them in a timely manner and have no proper explanation. The customer rep Dustin does not respond to messages after having asked us to text him to get an update even after 2 days.

Great shopping/buying experience. No pressure, just bottom line numbers.

Excellent quick service they made sure I left happy and got exactly what I wanted.

My experience at Ashley Furniture was exceptional, Hillary was an excellent sales associate, very knowledgeable and very helpful. She also was very respectful and kind to my wife and I. I suggest she gets a raise as soon as possible! We can't wait for our new furniture we are very excited.

Enjoyed our experience at Ashley’s. Our salesman was great! Very knowledgeable

Hillary rocks!! 🤘

We had a great experience at Ashley’s and our salesman Matthew Iriarte was very patient, informative and kind. Thanks Matthew, you made our purchase easy. We’ll definitely recommend you!

I've had mixed experience with the store. However they are getting 1 star for their customer service. I have purchased a bedroom set, sofa, kitchen table and chairs. I then replaced my sofa with another set from Ashley. Years later, moved to a sectional with them. Sales process has been ok, but working with their customer service is a NIGHTMARE. I purchased the 5 year warranty. Sectional purchased in August of 22. In June of 24 I reach out because the foam cushions are getting soft. They say no problem there is a 1 time replacement for the foam but send 5 of the 6 cushions. For weeks I tried to get back in touch to resolve this and either the chat hold times were crazy or the person just disappeared. Try today, after 30 minutes the lady asked me to hold, after 20 I minutes someone new comes onto the chat. Then says I can buy it but no warranty. If you buy from them, hope that you don't need customer service. Update: contacted the customer service as stated by the company reply. Tried on multiple occasions and each time no assistance other than call someone else. I finally call someone else and now suddenly one-time cushion replacement isn't covered. Buyer beware of customer service and it appears knowledge of what is actually covered.

Had an amazing experience at Ashley Store! The selection of furniture is fantastic, with high-quality pieces that suit every style and budget. The staff was friendly, knowledgeable, and not pushy at all, making the shopping experience smooth and enjoyable. Delivery was on time, and the furniture arrived in perfect condition. I’m extremely happy with my purchase and will definitely be returning for future home needs. Highly recommend Ashley Store for anyone looking for great furniture and excellent customer service! ⭐️⭐️⭐️⭐️⭐️ five stars to Jacoub and Adi

Amit was very helpful in assisting us with the purchase of our new sectional living room furniture. He answered all of our questions and gave us the available options we had to choose from which made it very easy for us to make the decision to purchase the furniture. Delivery was very easy to set up and we had the furniture in 2 days from the factory. Thank you Amit for a wonderful experience.

My wife and I went to Ashley Furniture in Pflugerville, TX to see if we could take advantage of their sale going on in December. We were looking to buy our first complete living room set and were helped by Jeanathan Paguese. He did a great job of showing us the different types of living room sets they had and assisted us in applying for the financing we needed. We end up getting approved and purchasing our complete set (Sofa, Love Seat, Chair, Ottoman, 2 end tables and Coffee table with the table top that raises). He walked us through the process the whole way, he let us know how delivery would work, and what to do if there were any issues. He provided his number in case we had any issues. The day of delivery came and we received all of our furniture in great shape except for the small end table that was damaged. We didn't see the damage until after the delivery team had left (they were awesome too). But we had already been schooled on how to submit a claim with the website, so I began the process. I hit a snag with the auto chat and texted Jeanathan for assistance. He replied right back to me and helped me figure everything out in real time. So all we are waiting for now is a representative to contact us so they can get the damaged item replaced or repaired. Thank you Jay for all the help and great customer service. God bless and stay cool!

It took 10 different phonecalls to get the legs for our footboard delivered after the initial install was completed and the installers left. I was also told that my mattress would be hauled away to find out that it was not included and I was lied to when I purchased my bedframe and mattress. I was initially told the legs would be delivered in 1-3 business days. Then told 7-10 business days on the 3rd business day. On the 10th business day I was told it would be the end of the month before the legs arrive and the legs are being shipped from overseas. After that I was escalated to Angie. Angie was able to get a hold of a warehouse manager in New Braunfels and after 1 day she was able to get confirmation they had the legs and that someone would install them on Saturday 15 days after the initial install and they would take my mattress. Install for the legs was supposed to happen around 2:30pm but did not occur until 7:00pm. I would not buy from Ashley's again. They didn't even check to ensure all of their trash was picked up.

My husband and I purchased a couch from Ashley furniture in pflugerville. At first we were extremely happy and pleased that they were able to give us a discount and deliver it for free as per the deal made with the store manager (that we would purchase immediately if free delivery was thrown in) fast forward to a few days later , they tell us that the couch was stained and needed to be sent back. After barely any communication, three of the six pieces were sent to our home. After another week we received 2 pieces. Upon this unprofessional and frustrating encounter, we had called the store hoping to speed up the process of getting the rest of our stuff but we had been told at that point that our last piece will only be sent to us on Feb 5th, almost a month after purchase. We have STILL NOT RECEIVED IT!!!

We had a fantastic experience with Dustin!! Super knowledgeable and not high pressure. We will definitely be coming back to him for all of our furniture needs

Jacob “Boxes” was very helpful! I appreciated all the help

Pleasant and cordial. Very relaxed.

Definitely recommend this place to anyone looking for great service and a great deal. There is too many to name but Ian, Jay, Shaq took time to help me load up a heavier item. It was 745pm and they did it without hesitation. Definitely great service all around

I came into the store to find a mattress for my toddler who is moving from a toddler bed to a twin size bed. I was immediately greeted by Jay who took great care of us. He’s was personable and professional and worked hard to get us a good deal and even price matched a great mattress for us! It was an efficient and easy experience for us and our matress delivery was scheduled in a very timely manner as well. I will definitely return for future furniture needs.

Great service and the most friendly staff. I’m a returning customer so I’m not surprised at the level of quality and service at the pflugerville store.

Great store, financing was quick and the rep was very knowledgeable. Will definitely be returning for future purchases.

I went two times before and did not like the customer service couple days later went online and they had another sale so I went back in and the sales person that I talked to this time was very knowledgeable and experience very patient and made the sale his name was Shaquille. Is the two go sales person. Very good salesman.

"We recently visited the Ashley Store in Pflugerville, and we were truly impressed with the warm and welcoming staff. From the moment we walked in, everyone was friendly and eager to help. The team took the time to walk us through the different furniture options, providing detailed information about each item and its features. A special thanks goes to our sales associate, Dustin Seiver, who went above and beyond to assist us. He was not only patient but also incredibly knowledgeable, answering all of our questions and making sure we were comfortable with our choices. Dustin worked with us to find the perfect sofa and dining table set, all while ensuring we got a fantastic price. His excellent customer service made our shopping experience truly enjoyable, and we left the store feeling confident in our purchase. We really appreciate his dedication and the wonderful service we received. Highly recommend this store and Dustin for anyone looking for quality furniture and great service!"

Excellent experience, nice selection. Thank you for making it fun and painless, Hilary 😃

Not a good experience at all. The prices are higher than online. They say it’s because they offer longer interest free terms…. Which still does not make sense. My dinning table kept getting rescheduled multiple times and I am still waiting on a pair of chairs that also keep getting rescheduled. Do yourself a favor and order online.

Delivery was on time and quick.

the sales guy Alvino was very knowledgeable and provided amazing service. He gave us good and detailed information. Beautiful tv stand. The mattress is super comfortable. We are just waiting on the cooling protective cover for the bed and we are set.

I recently had a fantastic experience at the Ashley Store in Pflugerville, TX, where I purchased the "Pwr Rec Sofa With Adj Headrest" Sofa. From the moment I walked in, I was impressed by the knowledgeable and friendly staff. A special shoutout to the manager, Ian, and sales associate, Shaquille Delara, who went above and beyond to help me. Ian and Shaquille provided detailed information about the product, explaining all the features and helping me understand how the customisation options could fit my needs perfectly. Their willingness to work with me to choose the right fabric and colors made the process easy and enjoyable. What truly stood out was their commitment to ensuring I got the best deal possible. They aided me in navigating various financing options and offered an unbeatable price that made my decision to purchase the sofa a no-brainer. Both Ian and Shaquille were incredibly helpful in addressing all my questions and concerns, making the entire experience smooth and stress-free. I left the store feeling confident in my choice and excited about my new sofa. I highly recommend visiting the Ashley Store in Pflugerville if you're looking for quality furniture and exceptional customer service. Thank you, Ian and Shaquille, for your outstanding service!

Selection was underwhelming. Staff was pushy. Place smelled bad.

Very helpful, the head sales rep was a little aggressive with his approach, but we got what we needed at a fair price. Their furniture is definitely higher in quality than other furniture stores, so hoping we will get lasting service out of them.

Had a very pleasant experience with Amit Saha. He was very informative about our purchase. Really quick an easy. Look forward to Future business with Ashley furniture. ***PLEASE READ FOLLOWING REVIEW AFTER FURNITURE WAS DELIVERED *** Customer Note: Although I was happy with the service I had, my furniture yes was delivered, however When I was speaking with my Sellsmen I asked him twice, once when looking for dinning set. Can these chairs be made with cushions. His answer was Yes, I asked him again when we were signing documentation. He said yes they will. I have a broken back and wanted my chairs comfortable enough for me to enjoy!!! We'll the chairs came in without cushions. Very disappointed!!! Went into store, to check if a mistake had been made. Well a salesmen that checked our account said..."those chairs don't come with cushions. ??? Which is it??? Because my Sister who recommended "ASHLEY" furniture got a similar dinning table, requested padding/cushions on her chairs! ***For your future Coustomers, make sure you get what you have requested and paid for!!! Buyer beware.🙁

Edited for service after the sale: RUN AS FAST AND AS FAR AWAY AS YOU CAN!!!!! DON’T BUY FROM ASHLEY ITS A NIGHTMARE!!! Unbelievable the run around we have received. They sold us a bed headboard/footboard that is not compatible with the mattress they sold us. Now our bedroom is a storage area where their incompatible merchandise is collecting dust and we’re sleeping in the guest room. We are in constant communication with the sales person, Jacob, but getting nowhere fast. There is no telephone number where a manager can be contacted at the store. Read other reviews and see this is a pattern. Begging for someone to resolve our issue!!!!!!!!!!! Wow, what a great experience!! We stopped in today for rocker recliners we saw online. Jacob greeted us as we entered and helped us with the chairs and a new bed. We were shocked to find all that we wanted in one stop. The furniture seems to be good quality and we’re super excited to have it delivered but equally as important was the buying “experience”. Jacob was friendly and helpful but gave us appropriate space to browse on our own and wasn’t pushy at all. Such a great experience, we can’t thank Jacob enough for his knowledge of the products and friendly service. Ask for Jacob at the door, you’ll be glad you went and that he assisted you!!

Absolutely awesome experience with Ian as my sales guy Wow very informative and patient Thks Ian

Great experience

Alvino is Awesome very easy to work with Explain to us the whole Process Beautiful store with lots of choices we bought a bedroom set and Hybrid mattress thanks again Alvino👍👍👍

I had an amazing experience buying a new couch with Jay, at Ashley furniture located in Round Rock. He was not only patient, and went out of his way to move a couch several times to make sure it was exactly what I wanted in size…it was a quick process-he listened to every detail of what I wanted, kind of became a personal therapist-haha. I would highly recommend this location and asking for Jay!

Sending out a huge thank you to Yahweh! She was amazing! Really took the time to help our family find a new couch.

Still waiting on my partial furniture was supposed to be delivered Monday Dec 30,2024 had confirmed my delivery date and till now nothing. They don't have very good communication with customers I just need answers and noone is caring to give me one, maybe if they stop chatting with each other and do there job right I wouldn't be having this issue and I think I've been patient enough to be ignored. Pissed off customer😡

We had a lovely time with Yawei....I'm sorry unsure how to spell her name. But, she was absolutely wonderful. We just have poor timing with unsure of budget with just buying a home - trying to get ideas. I recommend anyone to work with her as she is super kind and helpful. Her daughter was hilarious.

Tyler was our furniture salesman and he was very professional throughout our experience, he got us an exceptional price even tho he knew we were moving and could have checked there! It was wonderful working with him !!!

Sales was amazing. Glad I went I will return. Thank you!!!

This is the worst store in the history of furniture stores ! We bought stuff worth over 5k and the customer service was atrocious they sent us the couch too big and gave us the worst run around possible to make a return ! It’s advertised as Americas no. 1 furniture store and OMG please don’t buy from them they are no supervisors ever available especially at this location and everyone has different information. Save your hard earned money fellow citizens !!

Dustin S. helped walk through various couch options and was so incredibly helpful!! Ask for him if you’re in the market for new furniture!

Jay at Ashley’s store is amazing. He showed us a good selection in the right price range, and offered good deal to us.

Jay was awesome! He was patient , kind, and knowledgeable about Ashley’s products . He sold us the perfect couch for our new place ! If you are in need for new furniture, go to Ashley’s and ask for Jay !! He will help you ,no doubt ! Thank you

First time coming here love the furniture Jay helped me with everything I needed that day appreciate everything

Over priced and delivery takes weeks. Go elsewhere or buy online.

Jay at Ashley furniture was amazing. We found a great deal and are so happy we decided to stop and look around. They had so many sales and such a good selection. Not our first purchase there and it won't be our last

I wish I was able to give ZERO stars, I was expecting my FULL sectional couch before the holidays, so I threw away my existing couch, welp today I got one small piece of my sectional and won’t have the rest for 2 WEEKS. I’m very upset and won’t ever do this again with this company.

Experience was great, super helpful!

Bought a dining room set to be delivered to my house, took the day off work to receive the furniture and after no answer on my calls all day they finally call me back at 5pm to tell me my furniture is set for pick up????

Good looking and great service on the delivery

We had a learning experience about beds. We had a great experience in purchasing a bed.

Ian was 10/10 sales rep.

HORRIBLE HORRIBLE SERVICE!!! Don’t shop here. You’ll get broken or defective pieces and will keep getting the run around about how someone will call you back within 48 hours. After two weeks and 6 calls, no one has called us back. They’ll rob you of your peace of mind. I’ll need to file a claim with my credit card company now to see if they can retract the payment.

I would not shop at Ashley Furniture ever again. My wife and I visited the one at Pflugerville location mid-November for a couch. We were escorted all of a sudden to a bed section to see a new fancy bed. Granted, we needed for a new bed but originally we were looking for a couch. I’ve always felt that sales people tactics were always aggressive this store and this time was no exception. We ended up buying a new fancy bed and a couch altogether but left us a bitter taste in our mouth. Then, the deliveries. This is a whole new story. Since Ashley contracts all deliveries to third party, you have to be always on top of the scheduling, confirming, etc. We didn’t get our couch until just a few hours ago, and then, we had to put together a couch ourselves. Yes, it’s like a shopping a couch at Ikea. We weren’t told these things in advance and none too happy about it. Folks, Do Not Shop at Ashley Furniture. It’s not worth it at all.

Staff was very helpful and gave appropriate space during purchasing period

Great service from the time I walked in the door until the time I left. Thanks Yahweh!

First time buying here, but do not waste your money. They have multiple reports of woodworm beetles, and they don't want to be responsible for their mistakes. We paid 6k for a bedroom set and 5 months later we started seeing piles of dust. Ashley said that we should have reported the issue within 72 hours, even when the pest control technician told us that it is not possible for us to detect them as it can take up 8 weeks to start noticing damage on furniture, if they decided to dig holes on the surface that you can see. Now we have to pay 1500 for the pest treatment because Ashley don't really care about it. Not worth it.

Yahweh helped us to look for a suitable reclining chair for our handicapped daughter. She was patient and very aware of safety for her. We are so thankful to have her wait on us.

An absolute scam - be wary. My roommate ordered a couch from this location about a month ago, then when we looked at the credit card statement we had been charged twice for the couch (different amounts somehow) and there was a THIRD charge from a week after we had left the store for over $5000!! After calling corporate customer service about the charge we found out it was several recliners and other misc items. The sales woman was so extremely pushy towards us when purchasing a couch, as if spending over 3 grand was not enough, trying to get us to purchase a bed, mattress and more... only for us to find out that she had used our line of credit to order several items a week after we left the store! Not sure if she was trying to boost her sales numbers or what, but that is FRAUD plain and simple. I have never experienced anything like this in my life, and the manager at the store was less than helpful and unable to resolve the issue. Will be reporting to the BBB and FTC immediately.

Shaq insisted he would help us towards our goal during the black Friday sales event as they didn't have the couch in the Black Friday event commercial. He was very helpful in our buying process. Thanks Shaq!

Great experience finding a couch, financing and setting up the delivery details in less than 30 minutes! Very friendly and helpful sales associate too

Yes our experience was fantastic our intentions were to go in there and just look around and window shop and not one sells associate came up to us within 15 minutes but we totally understand that because of Black Friday but then Matthew showed up and we are so glad we had him because he amazing he made us feel welcomed and at home again our intentions were just to window shop but thanks to him we ended up with 3 beds Lol! We will be coming back thank you so much for that amazing experience! We would give y'all 10 stars if we could you can thank Matthew!

A rare pleasant and efficient experience in the retail space. The sales associate I worked with was polite, knowledgeable and efficient. More importantly he didn't try to pressure or upsell me. Overall, could not be better.

This Black Friday, I had a very disappointing experience due to the lack of proper customer service from both the manager and sales team. I understand it was a busy day, but I still expected at least some acknowledgment from the staff. I was left waiting for half an hour without any clear response. Additionally, I was not given accurate information about delivery charges for my purchase, despite the white glove service indicating no charge. When I asked the manager about it, his response was casual and unhelpful, which was completely unexpected. I will not recommend this location.

I love the salesman she was very nice made me laugh the whole time

I walked in with a little chip on my shoulder, but Ian was kind and polite. He answered all my questions and helped me quickly find, purchase, and schedule delivery for my furniture. I thanked God for him today!

Excellent customer service very knowledgeable about their merchandise

I have never seen such an unorganised and unprofessional group. They are behind you for the business but the moment you order with them all promised are forgotten. If you ask for help they laugh at your face. They show you products are available for delivery. Don’t complete the formalities after accepting the payments. Leave you in a state of confusion when it’s time to deliver your product. Please think 4 times before ordering anything here. I was promised to deliver all my products by 22nd Nov and ordered them based on this promise, but only to find out later that it’s Impossible for them. They have no control on the delivery. I have guest coming next week 😕 and don’t know what to do. Such an embarrassment. Staff kept on saying it will be delivered on time. But when date arrived no one took responsibility.

Shaquille was very helpful. Answered all my questions, was very knowledgeable in the sales. A very good experience. I'll use them again and send my friends that way.

Salesmen was very very helpful in help Me and My Wife select our new bed. Look forward to revisiting them.

(Translated by Google) It was very good (Original) Fue muy buena

(Translated by Google) My experience here was fatal from the first moment they pressured me to apply for financing without even seeing the furniture I was going to buy, after that they sold me without first telling me how much I would pay and then how much my monthly payments would be, in the end I left without I made the purchase and the next day I received the account information that gave me the end of the transaction It was made, and I didn't even buy anything, in short, they are liars who are only interested in selling at all costs (Original) Mi experiencia aquí fue fatal desde el primer momento me presionaron para que aplicara al financiamiento si ni siquiera ver el mueble que iba a comprar , después de eso me vendieron sin antes decirme cuánto pagaría y después cuánto sería mis cuotas mensuales , al final me fui no realicé la compra y al día siguiente me llega la información de la cuenta que me dio el final que la transacción fue realizada ,y ni siquiera compré nada en fin unos mentiroso que solo les interesa vender a toda costa

STAY AWAY FROM THIS STORE THEY SALES AGENTS STEAL YOUR INFORMATION They lie about the delivery. they only deliver part and then you have to be calling them every day to confirm and without any reason they cancel the deliveries. I am not coming back to this store and I'm gonna make sure any of my friends buy something here

(Translated by Google) Everything is terrible, they deceive you, they sell you something that is supposedly in a warehouse and when you go to look for it they don't have it and it takes months to arrive, I recommend you buy somewhere else and they wasted my time (Original) Pésimo todo, te engañan te venden algo que supuestamente está en un almacén y cuando lo vas a buscar no lo tienen y se demora meses en llegar , te recomiendo comprar en otro lado ya a mi me hicieron perder el tiempo

Had a great experience this weekend. Walked in there with a the sofa I wanted and my budget in mind! I walked out with my new sectional and not spending a penny over my budget Customer service was great!!! Knowledgeable and helpful!

Furniture is beautiful and the service is Top Tier! Definitely recommend them for furniture in Austin!

Amazing service!!

Dustin is an incredible asset to Ashley, and helped me and my fiancé get everything we needed for our living room! The prices are great, and the customer serves is even greater. Thanks again Dustin!

Yahweh was friendly at first, but warmed up a little too much to us. She made an EXTREMELY homophobic and misogynistic comment to us while running a “pre approval” - she did not inform us it would be a hard credit check, nor did we agree to open a credit line, which she did. I never signed anything, never even got to look at her iPad while she filled out the application with my info. We left due to the homophobic comment making us uncomfortable. Next thing I know, I’ve got an email from credit karma about a 12,000 dollar credit card being opened in my name at Ashley. Called to speak to a manager, person on phone wouldn’t give the phone to manager. Said he would “see what he could do” and then hung up on us without telling us when we could expect to hear from them. My wife called again and they told us there was “nothing they could do” and they didn’t even apologize. Don’t come here if you don’t want a card fraudulently opened. We will be reporting this to the police/FTC next.

I won’t buy from here again one of the worst experiences on buying furniture rude finance manager on top of that found out I over paid for my couch found it online 2k less on top of that they mess up delivery and gave me one less power recliner chair now I have a couch I over paid and didn’t get want I originally sign for

We walked in, walked the whole store and not one person asked us if we needed help, so we walked out. Even though I saw a few items I liked. 😮‍💨

I do not care for the service I received from the storefront! And I am holding them accountable for ever additional credit they promised I would receive! Customer service has fallen- it was the corporate office that turned my experience around. The furniture was delivered 10-09, and it is damaged. I have been a Ashley's shopper since 2007 so I will not let Pflugerville associates or management still my joy!

Lina help me and my family find exactly what we were looking for and helped us find the financing that works for us.

Amit Saha was great and very informative. He explained everything to me about the furniture, delivery, payments, etc. he made me feel confident in my purchase. i will be back for more furniture. Thanks !

The staff at Ashley Furniture was friendly, professional especially the sale reps Hilary and Ian. They were detail oriented when explaining our purchase and made it very easy in closing the sale.🤗

It has been HORRIBLE. They keep changing the pick up|delivery date. Originally we were supposed to call for an earlier pick up date.

I went to the store on Wednesday to just look and compare to what I saw online. Lina was the first person to greet me. I told her I wanted to walk the store first and I would come to her when I was ready to order. Not a minute later she was following me around. I asked her again if I could just look and discuss with my husband, who was on the phone, and I would come to her when I was ready. Two minutes later Jessie comes. I ask can I please just look. I even stated I feel like I'm being harrassed. Jessie leaves and they send Yaneth. She comes to me saying my beautiful black queen we want to give you the Ashley experience. I said if harassment is the Asley experience I don't want it. I just want to look and peace and decide without pressure. I asked to speak with management. All three told me a different name. Friday, today, I speak to Annalise who is supposedly the manager, who thought it was okay for her staff to not allow me to look peace. She said her staff has to complete the Ashley 6 step experience. I told her great, they could have completed the six steps with me after I had walked the store and knew the items I was interested in. ANNALISE instead of hearing me out she kept transferring me to a "corporate" number that kept sending back to the store. I called three times with this happening. The fourth time I got some lady named Lisa that told me I was aggressive, tieing up their phone line, and threatening legal action and I didn't buy anything so it doesn't matter how I was treated. All I told her, was I was documenting their name and I wanted the regional manager, Juan, to please contact me. Hopefully he sees this and reaches out, so he can watch the store video and listen to how "professional" his staff and store manager were.

NEVER AGAIN! Ordered 2 identical twin beds. Delivery came quicker than we expected. One bed was complete but the other was missing slats and hardware. Delivery was on a Saturday, delivery driver said someone would call us on Monday. Never got a call so we called the store, they passed us on to customer service who passed us on to an automated unhelpful AI. I went into the store to talk to a manager and some very polite sales people tried to help by putting in an ER ticket to be shipped to us. We received some hardware but still missed the slats. My husband went into the store and gave them a list of what was still missing. 4 days later a new delivery driver showed up but still no slats! It has been 5 weeks now. Safe to say I will not be ordering anything from Ashley’s ever again!

SCAM! Do not shop here. I have been dealing with my order for over an entire month and have had to take time off work several times to confront sales associates at the store, just to be assured they are fixing all the issues they have caused just to find out new problems the next day. Like I said this has been over a month dealing with this and i have had to go in every week sometimes several. The sales associate who helped me put two orders in for my one order. Meaning I am currently being charged for 4 couches, two dinning tables and two area rugs. I have called every number and spoke with management on every level in the store and they promise all these resolutions that get no where. We currently have the first set of furniture that the store says we shouldn’t have and are scheduling to pick up. Then pick up gets here and drivers are always rude and say they have no information on picking up the furniture then just leave. As someone who works in sale management I believe no level of management at this store has any level of experience. This has been an awful experience and keep in mind they have offered us free pillows during all this. Pillows. As if we’re not being charged over $1000 extra now, and they still have yet to resolve that. These are just parts of the experience and no way I can type of the whole horror story of an experience this is. Shop anywhere else.

Horrible customer service at this location, they took our money with no problem on September 14th for delivery on October 1st to only be told that delivery date is not guaranteed that it is up to the discretion of the distribution and if they do not text that means you will not get your purchase. They took it upon themselves to push our delivery out to the 4th and still no guarantee! Then I was placed on hold for 20 minutes, called back to be disconnected by Dustin. Yes I am upset, disappointed and disgusted, Dustin made sure to remind me that Ashley’s is the number 1 furniture store in America, my business, my money does not matter. I have been a customer of Ashley’s for many years, The Pflugerville store is horrible!

Great customer service truly helpful got what we wanted

EDIT: I have already called that number numerous time. They cannot help me. Original message: I was told a rug could be delivered. After many attempts to get it delivered and being told it is pick up only despite my invoice saying something else and 2 failed delivery attempts, I cancelled the order. I have been trying to get a refund for a month and every time I talk to their customer service team there is another excuse on why the refund was not processed. My favorite was that I picked up the rug which is 100% untrue because if I had the means to pick up this rug I would not be in this situation. It is impossible to get ahold of the store too.

Lina was an excellent helper I recommend her very good 😊

I have bought from Ashley‘s furniture store before and both times were excellent experiences. Everyone there is friendly, experienced, and professional. The location also has many different furniture and mattress options for anyone. I highly recommend this store.

Sales team was great. Delivery was on point. The items I bought aren't readily available. I've been waiting for one of the 2 items for a few weeks now.

Against my wishes, the incredibly pushy sales staff opened a credit card in my name. I had no idea this was done until I randomly saw it on my credit report two months later. Malicious service combined with shoddy products ensures that I will always advise my family and friends against Ashley.

(Translated by Google) Excellent treatment, very friendly all the people and the beautiful furniture, thank you (Original) Excelente trato muy amables todas las personas y los muebles hermosos gracias

Quality and Affordable

The staff was friendly and welcoming. J. Cajas helped us find what we were looking for and we were in and out with no hassle and no stress. Will definitely be returning for future purchases.

(Translated by Google) They are irresponsible, I was waiting for a dining table for 4 months and in the end I never go away, they are the worst and if they deliver wooden furniture they deliver it all beaten up all the kisses I have bought here I have always had bad experiences both with the sellers and store in general I do not recommend them at all they are useless (Original) Son unos inrresponsables estuve esperando una mesa de comedor por 4 meses y al final nunca me yego son de lo peor y si entregan muebles de madera los entregan todos golpeados todas las beses que he comprado aquí siempre he tenido malas experiencias tanto como en los vendedores como tienda en general no los recomiendo para nada no sirven

Purchased some good quality furniture from Ashely’s recently and was very pleased with my experience. Reasonable prices, good quality furniture and excellent customer service and sales from Ian specifically!! :)

Hilary was super awesome, worked with us, listened to what we wanted, liked and found it for us.

(Translated by Google) If you are buying a piece of furniture or a bed and you need it as soon as possible, this is not the right store (Original) Si estás comprando un mueble o una cama y lo necesitas cuanto antes, esta no es la tienda indicada

Amit Saha is the man! Not pushy, listens to what you are looking for and shows you multiple options. Definitely will be seeing him in the future.

The service at the Pflugerville location was excellent. As soon as we walked in Lisa came up introduced herself. I already had an item I wanted to purchase. I had gone to the South Austin location a hour before and the salesperson and the manager did not want to help me and were quite rude. I was having a problem with an Ashley credit card that was out of my control. Lisa handled the issue in 5 minutes. In 30 minutes my item was ordered and I was out the door. Appreciated her help will recommend this Pflugerville location.

A. Pacheco was very helpful, professional, and patient. He helped me find the perfect new mattress!

-Had a six week delay in the delivery, but they still charged me upfront -then at delivery they only brought the loveseat and not the couch and NO ONE (delivery or mean person at store) had any idea why. All the lady would say is that it was “suppose” to be on the truck and they would have to call me tomorrow to tell me what happened. Why she couldn’t call the warehouse and get me answers today I don’t know. So I moved a bunch of stuff in my house to bring all the furniture in and I have no idea now when I’ll get it. So unacceptable.

Good layout, found what we needed. “Emmitt” sales guys was super helpful. Great prices!

So far my experience has been unsatisfactory. I am trying to set up an appointment for someone to come and fix our couches. Two of the pull apparatuses have come off from the side of the couch and no one can seem to help me make that appointment. I know that I need to pay the service fee but they won’t just take it over the phone and seem to have a hard time emailing to me. Talked to three people so far.

Amazing experience buying a couch! First time buying from a furniture store. We were assisted by Saif who was extremely helpful and knowledgeable! He helped us through the whole process and got us the best offer. He gave us the time to look around without following us or pushing us to make the sale. 10/10 experience. We didn’t feel rushed or overwhelmed.

Lisa knew what Ashley had available and she was able to quickly take us to the living room set that was what we wanted. After some negotiation she was able to get us the furniture we needed at a very good price. Lisa was fun to work with and made the process very enjoyable.

Polite staff, was a bit warm in the store and unfortunately didn’t find what I was looking for.

I ordered a King bed from Ashley furniture on 8/12/24 with a delivery date of 8/21/24. Delivery arrived and the recovery legs were missing from the wooden slats. I spoke to the supervisor of the drive team (Dagoberto Rodriguez) via phone who advised he would reach out and put the order in for the recovery legs and someone would contact me by the end of the day with a delivery update. No contact was ever made. On 8/22/24 in the morning time I reached out to customer support for Ashely furniture and was advised the order was never placed. I was given a ticket number and advised an order was placed with the new Braunfels distribution warehouse. The customer support individual advised me since the order was placed with high priority someone would contact me in 3 hours. 4 hours later , no contact. I called back and spent 59 minutes on the phone with a new agent and her supervisor who advised me an order was not placed and she would place a new order. The supervisor advised it would be 7-10 business days for the recovery legs to be delivered. Mind you the bed cannot be used due to the wooden slacks having no support. The main reason I went with this bed was due to the delivery time frame working with my needs. Poor communication and disappointed in Ashley furniture. I will not be using Ashley furniture again in the future unless this can be made right.

We walked in Alvino greeted us asked if he. Could help. Us we said just looking he then left us alone to look around checked in a couple times exelent service ask for him you wont be disapointed

Our sales guy was Amit he was so fair and not pushy, he felt very comfortable dealing with him he was very patient, we would come back again

Yahway, my sale lady was fantastic and very helpful. There was a matcho man came out helping to put my heavy scooter into my car by himself. Great people.

Had a great experience. I was immediately greeted and felt very attended to. Steven and Jason were both wonderful! I came in for a couch and ended up leaving with a new mattress that is the best!!!

Fast friendly service

This is a nicer Ashley store than those we have been to in other cities/states. We worked with Ian who was wonderful - pleasant, patient and very helpful. The down side to this experience is their check out process. It is extremely fragmented and inefficient; when purchasing multiple items most things had to be entered as separate transaction requiring separate payment each time (even when purchasing 2 matching items, I.e. a set of lamps and a set of nightstands). In store sale items required an override by a manager each time. When signing for cc payment and requesting email receipts, duplicate store copies are still printed and must be initialed. Obviously this is all very time consuming! Additionally, online prices are significantly different (lower) from in store items. They’ll match that price but of course that also requires manager involvement. When purchasing floor models, the customer must pick it up unlike Haverty’s who will deliver floor models. I’m certain these processes could be streamlined for efficiency and customer satisfaction. If it can’t Ashley needs to follow the example of Living Spaces and add a cafe with wine/beer and snacks for their customers!!

Tamlyn “T” was AMAZING! Friendly, knowledgeable and fun! I’ll definitely be back for more furniture in the future and ask for her!

Walked in and was greeted by Shaq. He did a great job of saying hi and being helpful. He showed us a few bedroom sets based on what we told him we were looking for. Then he gave us time to walk around the store and thinking about what we wanted. It was a nice low pressure transaction. He walked back over and answered some questions and that was it. Super easy process. Ask for Shaq 110%

I’ve never felt so disrespected. Didn’t even get to the door before getting stopped and ID checked. Idk if they’ve had issues with young people, but that is absolutely no way to speak to someone. I’m a 23 year old home owner who moved to Austin after graduating college. I don’t need to prove myself to WALK INTO A FURNITURE STORE. The older white woman with black medium length hair made me enter through the side door, and was not quiet about her opinions. She kept bringing up how my roommates and I looked disruptive. Asking if we were gonna even buy anything??? That’s why I’m here. To see what’s available while I’m in the area. I’m sorry I don’t meet your visual standards

Went in with my roommates to get new furniture for our home. Got stopped immediately at the door. ID'd my entire group immediately at the door and said and I quote "I do not approve of large groups of... young people." We were here to furnish our home and instead we're humiliated. My entire group is over the age of 20. The woman was British or something, so extremely rude.

The worse store ever in USA, you receive items completely different than you ordered, and the sellers do not track your order and do not make sure you received your items. Nobody solves the store’s mistakes but they do take your money.

Ian was very helpful and I would highly recommend working with him, the man is a legend . Best shopping experience, my wife and I had an awesome time

I have been searching for a pair of particular discontinued Ashley chairs, and have looked high and low, and even the Corporate office could not help me find these chairs. Fortunately for me, I called the Pflugerville Tx Store and spoke to a gentleman named Shaq, and what a huge help he was. He took the time to investigate all my options and when all looked bleak, he stumbled on a pair showing his warehouse !!! I was shocked, and elated. He walked me through the purchase process, and I am now awaiting delivery of these long lost chairs!!! Thank you Shaq for taking the time, and helping me find these chairs. You certainly went above and beyond. This is why I have been a Ashley Furniture Client for over 20 years. All my furniture comes from Ashley, and I love the quality and get so many compliments. Thank you Shaq, and Ashely Furniture. David Wilson Round Rock, Tx

Shaq was great! Not pushy, super friendly, and informative. He looked up and showed us options for our coffee table. He also laid out all the options for purchasing and financing and gave some recommendations. Did I mention he was very personable and friendly?! We love Ashleys but definitely loved Shaq's customer service.

I have always shopped at Ashley over the years at the Pflugerville location. Today I bought a dinning room and bedroom set , the salesman was so knowledgeable and had helpful. SHAQ you made my shopping experience awesome. My furniture quality and price plus financing plans l can't compare to any other stores. Thanks 😊

I had an amazing experience with this Ashley Furniture. Isiah was so helpful! He answered all my questions. He took time out for me and made me feel as if he cared. He tried to help me get the best deal that I can. We were on the phone for almost 3 hours back and forth. He was very patient! I will be coming back to this location when I need more furniture.

We purchased a couch and a queen size bed from Ashley Furniture, but were given a 9-inch bedframe without being informed of the height options. Despite multiple attempts to exchange it for a shorter frame and numerous calls and visits to the store, we received no assistance sales rep IZzea Pena.The store manager LISA was disrespectful, used arrogant language, and falsely accused us of trying to get something for free, even laughing at us over the phone. We had a terrible experience with the staff at Ashley Furniture's Pflugerville store and would not recommend trusting their salespeople or management specially the Store manager LISA.

Nice staff, in particular Isaiah walked me through all options and ensured that I am comfortable with my purchase. Also Ashley has very collection and at affordable price as well.

This store has an issue with a 5 year old girl using the restroom. I was shopping here with my wife and purchasing a few things. We stepped out while my wife finished the transaction but we came back in because my daughter had to use the restroom. Once she was done, a lady (Jill) was waiting for us to ask if we were shopping there or were just there to use the bathroom. I don't think it matters that we were actually in the process of purchashing a few items. I have an issue with a store policy that prevents 5 year old girls from using their bathroom.

Staff make empty promises to get you to buy from their store. Once you buy from them all customer service goes out the window. Absolutely terrible. Will never ever ever buy from them again. There are many other notable furniture stores with at least the bare minimum customer service etiquette.

They helped me get what we wanted and very pleased me and my spouse are very happy with the experience we had and would love to tell friends and family.Thanks guys.

Staff was very courteous and helpful.

They took care of everything we needed. Thanks

Great experience! Friendly staff. Amazing Selection of high quality furniture.

The review is on the staff with the store. Ashley furniture is Ashley furniture so most people know what they want or can figure that out as it is furniture. However, I'm putting the review based on the annoyances dealt with by lack of training (I presume) and incompetent people. We made a purchase that turned into a discussion with our sales person Emmit on what delivery availability looks like based on specific furniture. He explained that furniture located locally in their warehouse can be delivered on Friday or Saturday. He went as far as verifying stock (qnty), and setting delivery up. He then proceeded to tell us that we would receive a call to provide us with the 3 jour window for delivery on our Friday selected day. You would think this wouldn't be a problem but it was a big issue. Two days later, my phone is blown up with automated texts requiring me to select a delivery date, none of which were within a week out. To make matters more annoying, the automated texts made a decision to respond to me to inform that we can try again later since I saw this automated thread text itself. I was unavailable due to work so by the time I saw the messages, we found it extremely difficult to reach a human being. By the time we were able to do so, they gave a generic run around that our sales guy probably gave us an estimation. I had to inform her he made us wait to confirm the details and that it was a flat out lie. I just needed honesty. None of this would have been an issue had the management trained employees to communicate/articulate basic questions to consumers making purchases. No lies or run around needed. We already planned to spend money, why mess that up? The icing on the cake was when the sales associate reached out to me claiming that he was off work and that there was a mixup at there distribution center (in a different state) to "ship" our items and it arrived damaged, and because of this, they had to push the dates back - to which I replied, " I'm not going to entertain this. You associates in office already gave me a different story and now you're lieing again so I'm hanging up. He apologized and I hung up. What happened to professional courtesy? The sad part is the sales experience will override the idea of making future purchases because of lack of consumer confidence. No thank you. Do better

We were in the market for a new sofa and T Steele, the Assistant Manager, explained everything including the warranty and interest free financing in much detail plus answered all of my questions and was fantastic thru the entire process. Also, the delivery drivers did an excellent job and were on time and very courteous. My husband and I have purchased living room furniture and mattresses in the past from Ashley Furniture and have been very pleased, so we will continue to be a repeat customer. I highly recommend shopping at Ashley Furniture Home store in Pflugerville.

Don't expect after sales support. I went in looking for some missing hardware for the bedframe that was purchased from them and they were completely unhelpful. I was directed to an 800 number. That 800 number directed me to another 800 number where I was put on hold multiple times and told I needed to go back into the store. Absolutely unacceptable support.

Had a great experience at Ashley Pfugerville, Austin TX. Good clear info, very competitive pricing and over all 🌟🌟🌟🌟🌟 experience. We bought the Isanti furniture line and love the color , look and quality of their mango wood production line. Alvino was very helpful and dialed everything in perfectly. Thank you, Alvino and Ashley!

Recently visited this store for new living room furniture and a bed for our upcoming move. We were fortunate enough to be able to work with Jeff. He is extremely knowledgeable and beyond helpful. He helped us pick out the perfect mattress, adjustable base, and sofas. He guided us through the entire process, which was nothing but smooth. We came back to him a week later after we decided a bedroom set was needed, and he was easily able to add it to our order. He has also been readily available and willing to help with any questions or needs we've had since the last purchase. The store itself is well organized, maintained, and has many options. I'm glad we decided to stop here on our furniture search and won't be going anywhere else in the future.

Everything went well. Ordered the furniture and within 24 hours had a confirmed delivery date. Can’t ask for more. I’m looking forward to receiving it. So far so good.

Our experience with Jacob, at Ashley Furniture, in Pflugerville, Tx. was excellent today! He took time to review all possibilities of how he could meet our needs with great bedroom sets while keeping within our budget. He was extremely patient, kind and professional. We highly recommend given our personal experience today!

Everyone was really nice and they definitely helped me get a great deal on the furniture!

The floor staff are your best friends until the paper work is signed. After that your on your on. Delivery takes about 24-56 weeks. My first order came in installed wrong so I have to warranty that. I also received items that won’t fit my space but Ashley said I’m screwed because I already signed for it. So I’m supposed to live with furniture that won’t work for my space. I would shop on Facebook Marketplace before I ever purchase from Ashley’s ever again and I would not recommend. You’ve been warned.

Customer service was amazing. Yahweh is by far one of the best customer service representatives I have spoken with

Had a wonderful experience shopping for my new bed set. Great customer service !very helpful with what i was looking for. Want to say thank you to Alvino for Being so very helpful, especially with my visual impairment in filling out my documents. From walking to leaving 5 star rating. Thank you!

Isiaiah was great! He got me a great deal on my sofa plus bedroom set that I couldn’t refuse! Very knowledgeable and helpful. I would definitely come back and buy more things in the future with how accommodating they were.

Great service , on time and very efficient!!!!

Salesman, Steven was straight to the point and had us in and out with our purchase in about 20min. He was even able to secure a speedy delivery date.

The personnel I worked with were very knowledgeable and kind. Specifically, Isaiah.

Jacob was extremely helpful and my purchase was smooth and quick!

Friendly and great help getting the financing done! Great deals on the furniture. Will definitely be going back!

Dealt with Jacob Boxes, he was great. Welcomed me and gave me a great overview of the sofa I was interested in and gave me the options. Nice and easy purchase!!!

Ashley Furniture had the perfect sleeper sofa that I needed and Jeff Guzman was excellent. He was responsive, direct and did not waster my time with items I did not need.

Great customer service and prices! Yahweh was my salesperson

Great customer service Convenient service If you what you need you can just order over the phone and saved me lots of time

Roy helped us out today. He was extremely knowledgeable and patient. Overall he was helpful and personable. Go see Roy if when you need new furniture! He was great.

Isah was the one that helped us. Great service and he explained all about the furniture that we were looking for. Got us Great deal and we appreciate him 🙏.

Staff were incredibly helpful. David helped us find the item exactly according to our specifications. Total staff were very attentive in helping us to get through the purchase very smoothly. I am impressed by the way they give the customer their space to explore around the store without putting any pressure. I am still waiting for the item to arrive to post the pics.

My husband and I went in to look at getting a new mattress and a new couch. We planned on shopping around at a couple different places, but Jeff was so knowledgeable, friendly, and helpful that we found exactly what we were looking for and didn't hesitate to say yes and not go look anywhere else. I would definitely recommend and would definitely shop here again in the future!

I went in looking for a sofa and came home with a new tempur-pedic bed! I was greeted warmly by Jacob Faz before the front doors were closed. He let me look on my own for awhile and then we met back up for info on the sofa’s I picked out. While waiting for pricing I wandered into the bed section and their general manager helped me pick out a bed. The sofa decision happens sometime this week but I really did appreciate the service there. I have been to two other stores and neither one of them wanted to know why I was there. I will be a life-time customer of theirs!

Excellent customer service Love the way they treated us and we made a purchase! They were able to work with us customizing our needs!

So disappointed with the outcome of my experience with Ashley furniture. I went it to purchase a dresser for my daughter’s birthday. I have $600 credit to you and was told by 2 separate people it was fine and I just needed to pay the difference. I paid the difference and was told I’d receive an email when I could pick up the dresser. A week went by and I never received anything. I called and was told that my credit was expired so the “business office” denying the credit. I explained my situation and was told “just pay us $100 more dollars and we’ll call it even” I told them I felt like they should honor what they said because I was going solely off of what 2 separate people from Ashely told me. Needless to say my daughter will not wake up in her birthday with a dresser we planned to surprise her with. There’s a ton of furniture stores out there. I’d simply choose a different one. Ashley furniture, I’ll update this review if you keep your word.

Sales people are pleasant. I walked in knowing what I wanted, got it and was out of there in less than an hour very impressed.

Buying at Ashley was awesome! The store attendant was super helpful and supported us to choose the right stuff. My visit exceeded my expectations! I would like to add a comment to my review: delivery experience was real bad! The delivery guys delivered less quantity than the original order. Once I submitted my claim… Delivery team supported me and did their job very well by finding out what happened. They confirmed that delivery was for 3 pieces instead of 2… I told them that wasn’t true and they made me feel like a liar. After many minutes of conversation, they accepted to come back and drop the missing chair. I don’t know if they believed me or they actually thought that I lied. Delivery guy came back, dropped the missing chair with bad attitude. He didn’t know that all the process of first delivery was recorded and we have evidence on video. In the video clearly see how He rushes the delivery and tried to just drop the stuff outside the door without advising but luckily my wife open the door and talked to him. I would say just to be careful with what you receive Anything else at store was great!

My experience was friendly and quick easy.Everything went great

Ashley’s was very professional!!!! Miss Pam my saleswoman was excellent, she did everything she could for me to leave with purchases for my children. Thanks so much to this Ashley’s store for everything they did for me and my family, I can’t wait to receive my kids furniture!!!!

Absolute worse service i have ever had! cheaply made furniture! My sofa sleeper broke within a week. It has been three months and i'm still waiting for them to repair or replace. Worst customer service ever! i've asked to speak to supervisors multiple times and or for a call back multiple times and have not heard anything from anyone. I am beyond upset I will never purchase from Ashley furniture.

criminal: they took advantage of my 80 year old Mom. Wouldn’t let her make a return for a bedroom set she purchased in-store, wouldn’t let us speak with a manager, misrepresented that she could make a return (“if she ordered online she could return it, but since she purchased in store she signed away that right”…in fine print). Stay away!

The gentleman at the Plugerville store was very helpful with my purchase. 👍

Steven was fantastic and made the entire process smooth and efficient! We can’t wait to get our new sofa!

Yahweh was fantastic to work with. It was like speaking to one of my good friends from high school. She was such a joy and made buying my dresser and night stands easy and relaxing. Then Lisa assisted with closing and showing me the cost of my purchase. She explained in detail and was a complete gem. These two ladies gave exceptional service and did not pressure me into buying something that I didn’t want. A++++

Zero honesty. The Pflugerville sales rep stated we’re getting the best deal with a “corporate discount” (apparently it was a price match to the online price after checking) and that the military discount cannot be applied. After cross checking facts online and with a representative from the Southpark Meadows location, I reached out to my Pflugerville sales rep and told him that the discount can be applied. Finally, he agreed that the discount can be applied, but I will have to come back in and sign paperwork to change my 12-month financing to 6-month financing. At this point, since my delivery is still days out and I’m still within the time frame to not incur any cancellation fees, I’m ready to cancel my order altogether after being lied to (twice) and feeling like I’m being retaliated against. BUT the Southpark Meadows representative informed me I did not have to change my financing nor come in to sign anything. With my permission, he stated he can apply the military discount on his end (after speaking with his supervisor and getting his approval), to avoid my sale becoming a “wash out.” So I went ahead and agreed to his idea and did not cancel my order. I asked for a confirmation email for the price adjustment and was informed I will receive it in 1-2 business days as the order is still processing. We paid the $99 White Glove Premium Home Delivery Service which includes furniture assembly. After coming home from work, upon inspection I noticed there were missing hardware that were crucial to keeping the main parts attached. What’s worse is the delivery men knew about the missing hardware (caught on video) and failed to mention it after assembling the parts. How is this service worth $99? My order has been delivered and assembled with missing hardware. It has been over a week since the verbal approval of the military discount to my order. My bill has been processed and I still don’t see a price adjustment nor credit to the original amount of my bill. I followed up with Southpark Meadows today and was informed my order has been completed and since my order was from Pflugerville, they (Southpark Meadows) are not able to make any adjustments to my order… First time buyer with Ashley Furniture, and what an extremely dissatisfying experience this has been… from sales, to delivery, to customer service. In the end, both Ashley sales representatives and services from Pflugerville and Southpark Meadows are untrustworthy and dishonest.

What a joke of a store. We spent over $4000 there and one of the bedroom suites we purchased was from the floor. They do tell you in the paperwork that floor purchases have to be picked up from the store. What they don’t tell you, is that YOU HAVE TO GO INTO THE STORE AND PULL YOUR OWN FURNITURE OUT. Not one person there lifted a hand to help us. The furniture we bought was towards the back of the store and we had to maneuver it through the store to the door up front. They would not break down the bed or even take the mirror off of the dresser. Several people just sat around and watched as we did their job for them. Ashley Furniture will never get our business again.

It has taken me over a year to bring myself to finally write this. I truly have NEVER in my life had such a poor experience with a company. Here is the SHORT version of the absolute he** Ashley’s Furniture put me through. In November of 2022, I bought my new home. I was a first-time homebuyer and incredibly excited to start this journey. I needed to furnish the home prior to moving in, for obvious reasons. I was looking for “rustic” appearing bedroom furniture sets, and there was a set that I was interested in when my husband and I visited Ashley’s in Pflugerville, TX. We went together and a young man named Jacob F. assisted us. He was friendly at first, good at talking, I realize he probably gets paid commission and had to say all of the right things to sell us the furniture. I truly thought he was a good dude. He told us he used to work for a sleep specialist and wanted us to look at mattresses in addition to the furniture set I wanted. I did need a king sized mattress but was not planning on buying it there. Regardless, we tried out several temper-pedic mattresses as he pitched each one of them to us. He was very clear that if we bought a mattress and did not like it, we could contact Ashley’s to have it exchanged within a certain time period, after trialing it for the required 30 days. He also told us that we would receive 2 free king pillows, a Bunkie board, and mattress cover which was an in-store promo. We spent a lot of time at the store talking through pricing, breaking down a payment plan (this was a confusing mess for them), and I was assured that if I financed on the Ashley’s credit card, it would be interest free for any plan I chose. It also states interest free on their website. I chose a 6 month financing plan for the furniture with 25% off, and 36 month financing plan for the mattress (paid off early.) Now fast forward to 9 days later, November 29, 2022. The men came and dropped off the furniture, threw it together quickly, and left the BIGGEST mess ever. Like ALL over the room. The entire room was trashed. Still to this day I find small pieces of packaging from that day under the bed. They left swiftly without giving me the chance to look over anything. After they left, I immediately noticed multiple significant and obvious damages to EACH ITEM of the furniture. I had bought a bed frame, 2 side tables, and a dresser for the set. One of the drawers was jammed shut on the bed, an entire wood beam holding the bed up was cracked and sharply hanging off, 2 knobs on the dresser were falling off, and the paint on the head and footboards was scratched and/or rubbed off in numerous areas as well as on the side tables. I also never got those promised 2 free king pillows. I don’t care much about the pillows, but don’t promise something that will not be delivered, right? I immediately notified Jacob that day and he referred me to his coworker named Jeff who “has been doing this for awhile.” Jeff was the WORST at responding. I still have every text thread saved, and he told me he’d call me 12/1 morning which never happened. On that same day in November, I opened a report with customer service by phone regarding the damages and was told that I’d hear back soon to let me know when they’d be coming to fix everything. Jeff and Jacob told me they’d take care of it, but to be safe I notified customer service anyway. I was in shock that I had just spent thousands of dollars on furniture that arrived damaged. *See photo screenshot below for the rest**

Friendly and patient service. We found what we needed at the price we needed.

Brandon helped us find the perfect sleeper sofa. We ended up getting a recliner as well. Brandon was extremely helpful and was able to answer all of our questions. His expertise and knowledge of the furniture and what was covered under warranty made our shopping experience very easy & positive. Thank You Brandon.

Steve was a good sale person and very helpful. Would come back again and give business for our next purchase.

They charged us $1k without our knowledge we got it taken off calling corporate. Tried calling management more then once never was able to get ahold of someone. I even left my ne and phone number. At one point they didn't even answer my calls. I called from a diffrent number and they answered but managers had gone home for the day at 2pm?

I felt pounced on, and like I was being hounded the second I walked in, which is a major turn-off for me. It's such a shame, too, because I have so much Ashley Furniture in my home, but I just can't deal with the old-school sales tactics anymore. Customers are also hip to the tactics these days and don't want to play unnecessary games with your agents on prices. Perhaps the company should consider a change in their sales approach because customers no longer enjoy feeling like they just walked into a shark tank.

I called the store to check if they had any sale going on for a specific sofa and I got a great deal because the same item in store was going cheaper than online. I ended up ordering using a secure link that was sent by email. Brandon was great since he provided his work phone in case I need any assistance. The best part is that I’ll have my sofa in 2 weeks or less. It’s the second time I use Ashley for furniture and I highly recommend!!

Very bad experience.

Great experience finding what we wanted for our living room and at a great price. The customer service was superb.

Yacob Yosief did a wonderful job 10/10!!

My experience at Ashley's store was amazing. We were greeted as soon as we crossed the door. I didn't feel pressured or rushed while browsing the store which was great. Roy was fantastic at answering our questions about finance, furniture quality, and insights on mattresses. I will continue to visit this location for any future furniture needs.

They sold me a Mattress that was way over the rails. This bed is for a 9 year old child. When I went in the store ,the model bed didn’t have a thick mattress.I called them as soon as the delivery guys set it up. They even said that it wasn’t safe due to how high the mattress was. However the sales man said that we should get a thick mattress and it would fit just fine. As a sales person he should have known what mattress would been unsafe for a child to sleep in. Unacceptable of them and in unprofessional. They care more about selling an expensive mattress than the safety of the customer’s needs. I’ve been getting the run arounds since their policy is no returns or exchanges yet it was a mistake on their part. I’m hoping they fix this asap it’s been 2 weeks and I’m not letting my child sleep on I t until it gets resolved because this is ridiculous.This was the store in Pflugerville Tx

Incredibly patient and so supportive during the entire home buying process! Truly tried and help me solve any bumps that would pop up!

I bought the furniture in February and I’m still waiting for the table. When I called the computer system said it was ready but then I was told it wasn’t. I decided to pay for delivery since they kept changing my dates and the seller at the store didn’t even process the ticket. I was told last week that he was supposed to call me within 24 hours and is being 5 days and he has not called to process the furniture I payed for two month ago.

Thanks to Jacob Cajas for helping me get a brand new bed frame, he had all the information I needed and got things done quick and easy.

Quick and easy purchase. I was greeted at the door and shown what I could afford. The delivery experience is terrible though.

T was amazing! She was patient, insightful, helpful, easy to work with and extremely resourceful.

We were in the market for a new sofa as ours has seen better days, and came in here today to see what they had. They have a huge selection of all kinds of furniture. We found a nice sofa on sale along with two end tables. However since it was clearance we had to arrange our own transportation which we just rented a U-Haul and, the staff helped us load and it we had our new living room set same day. Very awesome. They have a six month no interest deal which is super cool. Overall had a great experience and the staff was super helpful from the store manager to the sales people. Definitely recommend.

Very helpful catered to me and my family and helped me pick out the perfect bed and bedset for me they even helped me stay in my budget

Roy was great 👍 He helped me find exactly what I wanted for my home. I intend to purchase more furniture here!

Was in yesterday (3/16/24) and felt immediately pounced on upon walking into the store. I politely told the sales associate that I was just browsing but felt harassed the entire time I was in the store. I will not be back because of this experience. I fully understand that people are trying to do their job but at some point someone should be able to read body language and understand that someone doesn’t want to be bothered.

Jacob Cajas was a great sales associate. He was efficient and assisted when we had questions. He made the purchase process easy.

Went in with a certain bed in mind and Jeff helped me find it and the perfect mattress also! Definitely will continue to shop there for future home furnishings!

Brandon and Mrs. T were great. We got our exercise in at the bigger box furniture stores but bought here bc they make what they sale.

They were friendly and able to answer my questions and give us different options.

Wanted to wait until delivery of my furniture to write the review. Yacob was the floor associate who helped me throughout the entire process. He was very professional and answered all of my insane questions and dealt with me very well, considering I can be a handful. The store manager was also cool. He came and talked for a bit as well as answered financing questions. I found what I wanted, and I set up a payment plan. Put $200 down and received both pieces in one week. The delivery guys were on time, really clean, and set up my table in 5 minutes. All in all, I will 100% be back to Ashley's, and I will make sure to come back to this location. Yacob did an amazing job, and I'll hunt him down in there and make sure he helps me again!

I purchased a mattress from Ashley with high expectations, but unfortunately, it fell short in terms of comfort. Despite several attempts to address this issue with their customer service, I found their response to be disappointing. They offered no solutions, such as an exchange or return policy, for a product that simply does not meet the basic requirement of comfort. Based on this experience, I cannot recommend buying a mattress from Ashley. Potential buyers should be wary of their lack of support for customer satisfaction post-purchase.

I'm not one to leave negative reviews, but the overbearing salesman mentality here is driving me insane. My husband and I keep getting texts, we felt suffocated each time we went to the store, we told them we would be in at some point this week to get the rest of the furniture as we got funds approved - which they took as a need to text us every day on top of the "leave us a review" .... After this, I will NEVER be using this store again and will be sending anybody I know elsewhere.

Had an overall great experience shopping for my furniture. The process was quick and easy. Wonderful customer service. I will definitely be a return customer!

We had a great experience! Jacob waited on us and was very cordial and very professional. We would definitely buy from him again.

The service was outstanding

Nice sales rep. Assisted with all our issue and concerns.

Got a good deal on a high quality couch.. but had my truck broken into.. either secure your parking lot or move locations. Last time I go to this store.

Good price for a good sectional sofa

Good service but not impressed with the products now that I have them. Feels like there is no padding on the frame just wood covered with fabric. Expected much more for the cost and regret my purchase.

My husband and I had the best experience at the Pflugerville location today. Jacob was our very knowledgeable salesman. He was able to find us the right chairs to fit our families needs. As an extra he helped me convince husband to buy a beautiful sectional we did not need, and provided us with a reasonable price!! 😍 He was patient with us as our personalities are sometimes much!! Great Great experience we will most definitely be back, hopefully he will still be there!!

Great experience! Pricing a little high but they were able to work things out.

Amit helped us today. He wasn’t pushy and only showed me items I expressed interest in. His team was friendly and quick. Probably would have left without purchasing acting but felt confident and comfortable with Amit so we left with a bunch of stuff :)

Great customer service.kind courteous, very professional,👍❤️

I walked in with my s/o just to walk around and use the bathroom. While I was in the restroom the manager i’m guessing approached my gf and harassed her to show her ID because we aren’t 18. When I found out they escorted us to a side door because they didn’t want to let anyone see we were being kicked out because it “ruins their look for business”

Don't ever buy anything from Ashley furniute store in Pflugerville, TX. After they get their money, that's all they are worried about. They deliver a three piece living room suite but the sofa was a different color then the love seat and the wide chair. I've called over and over no help from the store manager are customer care department. No Help at ALL.

Brandon was very helpful

I spent $450 on a my first dinning room table just to have it delivered damaged and be told it was ineligible for replacement since I didn’t report it in the 72hr deadline. Definitely frustrating considering how much I spent furnishing my apartment and your inability to leave your customers satisfied!

Jacob did a phenomenal job. I highly recommend him and will be back for more furniture.

This store and Adrian went above and beyond to help us find the right living room set.

Jacob was great to work with. We found exactly what we were looking for at a great price!

Everyone at this location was extremely helpful and kind. They are knowledgeable and can take care of your needs. I appreciate my salesperson, Albino he was an incredible asset.

We had an overall disappointing experience with Ashley Furniture. While our Sales Rep, Adrian, provided phenomenal service during the purchase of $9k worth of furniture, the post-sale communication and delivery process were highly unsatisfactory. Despite numerous back-and-forths on delivery dates, our items were delivered several later than the originally confirmed date. We had to make multiple visits to the store and even spoke to the manager, who assured us that our purchase was ready at the warehouse and guaranteed a delivery either on the same day or no later than the following day. Unfortunately, this promise was not upheld, and our delivery arrived over multiple days. Post delivery, we received a survey where we explained our experience. We were told someone would call us to make it right, but still have not received a call. It was disheartening that the excellent impression created by the sales representative was overshadowed by the subpar service from the delivery department. Waiting for several days, especially with a $5300 mattress sitting on the floor, was not the experience we expected after making such a significant purchase at Ashley Furniture.

DO NOT GO TO THE STORE. DO NOT WORK WITH ALVINO AT ALL. THESE PEOPLE ARE THE ABSOLUTE WORST WITH CUSTOMER SERVICE AND LIE ABOUT EVERYTHING! SAVE YOUR MONEY AND HEADACHE! If I could give this space negative stars, I would. Please do not ever buy anything from this retailer! This is absolute worst customer service experience I’ve had. To begin with, I had furniture delivered that was the incorrect configuration and the item that was delivered was damaged. I sent in a request immediately, and I never received a response back. Once I was contacted, I assumed I was getting notified of my exchange, and it was for a dresser that was canceled prior to delivery. The cancelation happened over two-months ago and it still hasn’t been reimbursed. I keep calling the store and they keep giving me the run around and NEVER CALL ME BACK. I call the store at least 3 times a week and I’m always very patient and polite. I’m sick of the efforts not being reciprocated, especially after this long. I’ve contacted my salesperson and they rarely respond and never call me back. I’m so sick of the TERRIBLE CUSTOMER SERVICE. Please NEVER GO HERE! If you’re looking for quality customer service and good furniture, you’re better off on Facebook marketplace. AVOID AT ALL COSTS. Go to Rooms2Go or Living Spaces. There are plenty of stores around the area, which would give you a beyond better experience. Hopefully, this is resolved soon.

Grate experience,explanation one everything on my purchase,thanks yacob.

2 months ago I bought a sofa and loveseat and I said I need these before new year and they said of course it will be delivere in 2 weeks.finally after 2 months on 01/24/2024 they delivered loveseat within damage 😂 the worst store

John the boxer is a Sweet guy and very dedicated to his customers. We truly appreciate him. Thank U for everything and especially the Great deals...

Trying to order through the website was difficult for me. Once I went to the store everything went through very quickly.

Came in looking for a new sectional. Jeff greeted me at the door and had exceptional customer service skills and knowledge of the inventory and deals going on currently. I also briefly spoke with the manager Jason, who was also very helpful and kind. Walked out happy and getting my new sectional in less than a week

Had an easy, enjoyable experience today thanks to Gabriel Faz and Lisa at the Pflugerville Ashley. They are both extremely knowledgeable about the products and terms of agreements, answered all my questions! Found me the very best deal for financing and even price matched from the corporate store. Been coming to this location since 2016 and will keep coming!

Was amazing experience do business with Ashley

Jeff was friendly and helpful without hovering over us. He answered questions, told us our options and made the breakfast table set purchasing experience easy!

They have best salesman. Brandon is the best salesman I have ever seen. I will definitely revisit. Overall good service

Too bad we cant give 0 stars ! Why a big company like Ashley authorize unprofessional people like this disrespectful manager who is working like a robot with no heart. If we go to your place it’s because we are more comfortable with human-beings but next time I will use the computer instead of dealing with people like this manager and never buy anything in Ashley Furniture !!

It was a great experience! I found a recliner that I really liked and we bought it. Alvino was an awesome sales associate. He wasn't pushy and was very informative. He gave us a great deal! So glad we looked at Ashley. Can't wait till my recliner comes. I know I will love it.

I went in with a list of items I wanted to purchase (found them online) and Jacob Cajas helped me with the purchase. He was helpful and it made the experience quick and easy.

Great price and salesman explained everything that we wanted to hear

If I could leave zero stars I would. Take your money to a local furniture store where you will be assured of quality customer service. I purchased a leather sectional couch from Ashley Furniture in Pflugerville, Texas in September 2022. Along with this couch my husband and I paid $689.99 for a 5 year protection plan and were told if we did not use the protection plan within 5 years the full amount would be refunded to us. I called in early December 2023 to file a claim for a single stain that occurred when our dog was sick. A technician came to inspect the stain Dec 22, 2023 and told us they'd call to confirm a repair. No one called us back. I called January 2 to check on the status of our repair since it had been several weeks and I assumed GBS was closed in observance of the holidays. I spoke with six different people between the Ashley support team and the GBS Support team and was told that GBS was refusing to repair the stain due to an accumulation of stains on the couch, which are not covered as part of our policy. I was also told I would not be able to use this policy for any repairs in the future due to the accumulation of stains. I requested a cancellation of our policy on January 2 when I spoke with a GBS manager named Kim who let me know we would be refunded a prorated amount and I would receive an email confirmation confirming cancellation of the protection plan. No one could tell me how much the refund would be for, and I was informed the Ashley billing department would call us within 2 days to confirm the refund amount. No one called us back. I have not received any email confirmation from GBS or Ashley confirming the cancelled policy. I called Ashley again January 5 and was told they had not received a cancellation request from GBS. I called GBS again and was told the cancellation was processed but would take time to be processed by Ashley. Both Hector and Vicki of the Ashley support team confirmed that we would be refunded the full amount of $689.99. Vicki told me she had requested a manager to call us back. No one called us back. Today is January 11 and our account still shows active on the GBS website. I have received zero email communication from either Ashley or GBS regarding our refund. I cannot express how dismayed and frustrated I am at the lack of communication during this process, and how deceptive I have found the entire GBS and Ashley staff to be. I will be reporting both companies to the Better Business Bureau for a lack of transparency.

Delivered just the recliners without armrests. It's not operable and they initially scheduled the armrests 5 days later. I contacted customer care to check if they can deliver early and that horrible agent rescheduled it to later date.

Poor education in system processes and product knowledge with zero to little help. Extremely poor customer service from the greeting salesperson at the door to the manager by the name of T.Steele. If I could rate 0, I would.

Great products! And most importantly great customer service!

Great sales team and they really worked hard to find a sectional that would suit our needs as far as space, taste, and design. I was being a little picky because I know what I like, and I didn’t get all my boxes checked because basically what I was wanting Ashley doesn’t configure that way, but we found a suitable compromise that I feel good about and saved us a ton of money. Very friendly and personable and I’d shop with them again!

Really good experience, the employees are very nice, friendly & very helpful.