Ashley Store | Pflugerville, TX 78660

Zero honesty. The Pflugerville sales rep stated we’re getting the best deal with a “corporate discount” (apparently it was a price match to the online price after checking) and that the military discount cannot be applied. After cross checking facts online and with a representative from the Southpark Meadows location, I reached out to my Pflugerville sales rep and told him that the discount can be applied. Finally, he agreed that the discount can be applied, but I will have to come back in and sign paperwork to change my 12-month financing to 6-month financing. At this point, since my delivery is still days out and I’m still within the time frame to not incur any cancellation fees, I’m ready to cancel my order altogether after being lied to (twice) and feeling like I’m being retaliated against. BUT the Southpark Meadows representative informed me I did not have to change my financing nor come in to sign anything. With my permission, he stated he can apply the military discount on his end (after speaking with his supervisor and getting his approval), to avoid my sale becoming a “wash out.” So I went ahead and agreed to his idea and did not cancel my order. I asked for a confirmation email for the price adjustment and was informed I will receive it in 1-2 business days as the order is still processing. We paid the $99 White Glove Premium Home Delivery Service which includes furniture assembly. After coming home from work, upon inspection I noticed there were missing hardware that were crucial to keeping the main parts attached. What’s worse is the delivery men knew about the missing hardware (caught on video) and failed to mention it after assembling the parts. How is this service worth $99? My order has been delivered and assembled with missing hardware. It has been over a week since the verbal approval of the military discount to my order. My bill has been processed and I still don’t see a price adjustment nor credit to the original amount of my bill. I followed up with Southpark Meadows today and was informed my order has been completed and since my order was from Pflugerville, they (Southpark Meadows) are not able to make any adjustments to my order… First time buyer with Ashley Furniture, and what an extremely dissatisfying experience this has been… from sales, to delivery, to customer service. In the end, both Ashley sales representatives and services from Pflugerville and Southpark Meadows are untrustworthy and dishonest.

We purchased a bedroom suit off the floor and we’re told we had to pick it up at the store which is fine. When we got to the store, we found out that we actually had to go inside the store and take the furniture off of the floor and out to our vehicles. They would not break down the bed or any of the furniture and did not lift a hand to help us. .When I asked them about it. They said it was in the paperwork. The only thing in the paperwork says it has to be picked up at the store. Nothing in there says you have to go into the store. Disassemble the furniture yourself if it needs it and then carry it all through the store out to your car. The person did not even tell my wife that was what needed to be done. We will never shop at Ashley furniture again. Definitely a case of buyer beware.

What a joke of a store. We spent over $4000 there and one of the bedroom suites we purchased was from the floor. They do tell you in the paperwork that floor purchases have to be picked up from the store. What they don’t tell you, is that YOU HAVE TO GO INTO THE STORE AND PULL YOUR OWN FURNITURE OUT. Not one person there lifted a hand to help us. The furniture we bought was towards the back of the store and we had to maneuver it through the store to the door up front. They would not break down the bed or even take the mirror off of the dresser. Several people just sat around and watched as we did their job for them. Ashley Furniture will never get our business again.

Alvino was the guy who helped us and he was awesome! He was very informative really nice. We walked out with a new bed! Thank you!

RUN THE OTHER DIRECTION. It has taken me over a year to bring myself to finally write this. I truly have NEVER in my life had such a poor experience with a company. Here is the SHORT version of the absolute he** Ashley’s Furniture put me through. In November of 2022, I bought my new home. I was a first-time homebuyer and incredibly excited to start this journey. I needed to furnish the home prior to moving in, for obvious reasons. I was looking for “rustic” appearing bedroom furniture sets, and there was a set that I was interested in when my husband and I visited Ashley’s in Pflugerville, TX. We went together and a young man named Jacob F. assisted us. He was friendly at first, good at talking, I realize he probably gets paid commission and had to say all of the right things to sell us the furniture. I truly thought he was a good dude. He told us he used to work for a sleep specialist and wanted us to look at mattresses in addition to the furniture set I wanted. I did need a king sized mattress but was not planning on buying it there. Regardless, we tried out several temper-pedic mattresses as he pitched each one of them to us. He was very clear that if we bought a mattress and did not like it, we could contact Ashley’s to have it exchanged within a certain time period, after trialing it for the required 30 days. He also told us that we would receive 2 free king pillows, a Bunkie board, and mattress cover which was an in-store promo. We spent a lot of time at the store talking through pricing, breaking down a payment plan (this was a confusing mess for them), and I was assured that if I financed on the Ashley’s credit card, it would be interest free for any plan I chose. The website even says interest free. I chose a 6 month financing plan for the furniture with 25% off, and 36 month financing plan for the mattress (paid off early.) Now fast forward to 9 days later, November 29, 2022. The men came and dropped off the furniture, threw it together quickly, and left the BIGGEST mess ever. Like ALL over the room. The entire room was trashed. Still to this day I find small pieces of packaging from that day under the bed. They left swiftly without giving me the chance to look over anything. After they left, I immediately noticed multiple significant and obvious damages to EACH ITEM of the furniture. I had bought a bed frame, 2 side tables, and a dresser for the set. One of the drawers was jammed shut on the bed, an entire wood beam holding the bed up was cracked and sharply hanging off, 2 knobs on the dresser were falling off, and the paint on the head and footboards was scratched and/or rubbed off in numerous areas as well as on the side tables. I also never got those promised 2 free king pillows. I don’t care much about the pillows, but don’t promise something that will not be delivered, right? I immediately notified Jacob that day and he referred me to his coworker named Jeff who “has been doing this for awhile.” Jeff was the WORST at responding. I still have every text thread saved, and he told me he’d call me 12/1 morning which never happened. On that same day in November, I opened a report with customer service by phone regarding the damages and was told that I’d hear back soon to let me know when they’d be coming to fix everything. Jeff and Jacob told me they’d take care of it, but to be safe I notified customer service anyway. I was in shock that I had just spent thousands of dollars on furniture that arrived damaged. I was so bummed out because I was ready to move in, but it delayed my moving date. Fast forward a few days, and I hadn’t heard anything from anyone. On December 2, 2022 I called customer service again, and every time it was a bizarre and frustrating experience. They do not work from the U.S. and did not understand much English. I got hung up on mid conversation 4 times that day, or the line would just get disconnected. They told me there was no record of me ever calling or filing a report on 11/29/22. Jeff al

It has taken me over a year to bring myself to finally write this. I truly have NEVER in my life had such a poor experience with a company. Here is the SHORT version of the absolute he** Ashley’s Furniture put me through. In November of 2022, I bought my new home. I was a first-time homebuyer and incredibly excited to start this journey. I needed to furnish the home prior to moving in, for obvious reasons. I was looking for “rustic” appearing bedroom furniture sets, and there was a set that I was interested in when my husband and I visited Ashley’s in Pflugerville, TX. We went together and a young man named Jacob F. assisted us. He was friendly at first, good at talking, I realize he probably gets paid commission and had to say all of the right things to sell us the furniture. I truly thought he was a good dude. He told us he used to work for a sleep specialist and wanted us to look at mattresses in addition to the furniture set I wanted. I did need a king sized mattress but was not planning on buying it there. Regardless, we tried out several temper-pedic mattresses as he pitched each one of them to us. He was very clear that if we bought a mattress and did not like it, we could contact Ashley’s to have it exchanged within a certain time period, after trialing it for the required 30 days. He also told us that we would receive 2 free king pillows, a Bunkie board, and mattress cover which was an in-store promo. We spent a lot of time at the store talking through pricing, breaking down a payment plan (this was a confusing mess for them), and I was assured that if I financed on the Ashley’s credit card, it would be interest free for any plan I chose. It also states interest free on their website. I chose a 6 month financing plan for the furniture with 25% off, and 36 month financing plan for the mattress (paid off early.) Now fast forward to 9 days later, November 29, 2022. The men came and dropped off the furniture, threw it together quickly, and left the BIGGEST mess ever. Like ALL over the room. The entire room was trashed. Still to this day I find small pieces of packaging from that day under the bed. They left swiftly without giving me the chance to look over anything. After they left, I immediately noticed multiple significant and obvious damages to EACH ITEM of the furniture. I had bought a bed frame, 2 side tables, and a dresser for the set. One of the drawers was jammed shut on the bed, an entire wood beam holding the bed up was cracked and sharply hanging off, 2 knobs on the dresser were falling off, and the paint on the head and footboards was scratched and/or rubbed off in numerous areas as well as on the side tables. I also never got those promised 2 free king pillows. I don’t care much about the pillows, but don’t promise something that will not be delivered, right? I immediately notified Jacob that day and he referred me to his coworker named Jeff who “has been doing this for awhile.” Jeff was the WORST at responding. I still have every text thread saved, and he told me he’d call me 12/1 morning which never happened. On that same day in November, I opened a report with customer service by phone regarding the damages and was told that I’d hear back soon to let me know when they’d be coming to fix everything. Jeff and Jacob told me they’d take care of it, but to be safe I notified customer service anyway. I was in shock that I had just spent thousands of dollars on furniture that arrived damaged. *See photo screenshot below for the rest**

Friendly and patient service. We found what we needed at the price we needed.

Brandon helped us find the perfect sleeper sofa. We ended up getting a recliner as well. Brandon was extremely helpful and was able to answer all of our questions. His expertise and knowledge of the furniture and what was covered under warranty made our shopping experience very easy & positive. Thank You Brandon.

Steve was a good sale person and very helpful. Would come back again and give business for our next purchase.

RUN THE OTHER DIRECTION.It has taken me over a year to bring myself to finally write this. I truly have NEVER in my life had such a poor experience with a pathetic excuse for a company. Here is the SHORT version of the absolute hell Ashley's Furniture put me through. In November of 2022, I bought my new home. I was a first-time homebuyer and incredibly excited to start this journey. I needed to furnish the home prior to moving in, for obvious reasons. I was looking for "rustic" appearing bedroom furniture sets, and there was a set that I was interested in when my husband and I visited Ashley's in Pflugerville, TX. We went together and a young man named Jacob Faz assisted us. He was friendly at first, good at talking, I realize he probably gets paid commission and had to say all of the right things to sell us the furniture. I truly thought he was a good dude. He told us he used to work for a sleep specialist and wanted us to look at mattresses in addition to the furniture set I wanted. I did need a king sized mattress but was not planning on buying it there. Regardless, we tried out several temper-pedic mattresses as he pitched each one of them to us. He was very clear that if we bought a mattress and did not like it, we could contact Ashley's to have it exchanged within a certain time period, after trialing it for the required 30 days. He also told us that we would receive 2 free king pillows, a Bunkie board, and mattress cover which was an in-store promo. We spent a lot of time at the store talking through pricing, breaking down a payment plan (this was a confusing mess for them), and I was assured that if I financed on the Ashley's credit card, it would be interest free for any plan I chose. I chose a 6 month financing plan for the furniture with 25% off, and 36 month financing plan for the mattress (paid off early.) Now fast forward to 9 days later, November 29, 2022. The men came and dropped off the furniture, threw it together quickly, and left the BIGGEST mess ever. Like ALL over the room. The entire room was trashed. Still to this day I find small pieces of packaging from that day under the bed. They left swiftly without giving me the chance to look over anything. After they left, I immediately noticed multiple significant and obvious damages to EACH ITEM of the furniture. I had bought a bed frame, 2 side tables, and a dresser for the set. One of the drawers was jammed shut on the bed, an entire wood beam holding the bed up was cracked and sharply hanging off, 2 knobs on the dresser were falling off, and the paint on the head and footboards was scratched and/or rubbed off in numerous areas as well as on the side tables. I also never got those promised 2 free king pillows. I don't care much about the pillows, but don't promise something that will not be delivered, right? I immediately notified Jacob that day and he referred me to his coworker named Jeff who "has been doing this for awhile." Jeff was the WORST at responding. I still have every text thread saved, and he told me he'd call me 12/1 morning which never happened. On that same day in November, I opened a report with customer service by phone regarding the damages and was told that I'd hear back soon to let me know when they'd be coming to fix everything. Jeff and Jacob told me they'd take care of it, but to be safe I notified customer service anyway. I was in shock that I had just spent thousands of dollars on furniture that arrived damaged. I was so bummed out because I was ready to move in, but it delayed my moving date. Fast forward a few days, and I hadn't heard anything from anyone. On December 2, 2022 I called customer service again, and every time it was a bizarre and frustrating experience. They do not work from the U.S. and did not understand much English. I got hung up on mid conversation 4 times that day, or the line would just get disconnected. They told me there was no record of me ever calling or filing a report on 11/29/22. Jeff also had not respo