Ashley | Pflugerville, TX 78660

Took 4 moths to get my furniture and I’m still missing a comforter. Inefficient customer service. The manager at the store was super rude she almost walked me out the store, I was just asking for the furniture I bought CASH months before. Worst experience ever 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

They knew exactly how to help me since I was buying a new bed with mattress. Jacob was great and made the process pleasant and smooth.

Horrible is all I can say.

Great customer service, worked to find what I wanted, straight out information and a pleasant buying experience

My salesman was the best he really took time to work with me . And he gave me the best deal

Sig is Incredible! His customer service is phenomenal!! Will recommend to ALL my family and friends! Thank you!

Dining set was assembled by a team who was more interested in asking me for a beer than putting the furniture together correctly. The wood in the chairs has splintered and is in an unusable state as it is now a safety hazard the screws have either fallen completely our or are just uselessly handing on causing other chairs and the table to be in a state of disrepair as well. We created a case with their help desk and the person over seeing the case is no longer with the company so no one followed up or responded to us until we went to the store to figure out what happened. A technician arrived a few days later and confirmed the pieces were unusable and broken and told us someone else would contact us in 2 or 3 days. We were not contacted again. So we have initiated a charge back and will ask Ashley's to collect their merchandise from our home. We have been operating as an undeclared offsite storage facility for Ashley's for about a month now.

(Translated by Google) After my comment here, someone contacted me to solve the problem, supposedly the delivery should have been on January 4, to my surprise the wrong rails came again, the delivery was changed to the 17th and the same thing happened later on Saturday the 28th and the same situation, now costumer service that I have called. Hundreds of times they say that I have to go to the store one more time because they are the ones who put the rails code wrong. In short, bad work from everyone, it is a mockery and a lack of respect for the client, I do not recommend buying at Ashley to anyone but less to Latinos, costmer service does not give the option of speaking in Spanish, one is the one who has to ask that they pass it to someone who speaks your language and many times it takes a long time for them to answer you or others simply hang up on you, Ashley the worst of stores (Original) Después de mi comentario aquí alguien se contacto conmigo para solucionar el problema supuestamente el 4 de enero debió ser la entrega, para mi sorpresa otra vez venían los rieles incorrectos se cambió la entrega para el 17 y pasó lo mismo después para el pasado sábado 28 y la misma situación, ahora costumer service que he llamado.cientos de veces dicen que tengo que ir una vez más a la tienda porque ellos son los que ponen mal el código de los rieles. En fin mal trabajo de todos, es una burla y una falta de respeto con el cliente, no los recomiendo a nadie comprar en Ashley pero menos a los latinos, costmer service no da la opción de hablar en Español uno es el que tiene que pedir que le pasen a alguien que hable tu idioma y muchas veces pasa muchísimo tiempo para que te respondan o otras simplemente te cuelgan, Ashley la peor de las tiendas