Ashley Pflugerville, TX 78660

(Translated by Google) Lack of better customer service (Original) Falta mejor servicio al cliente

I advise anyone who is reading this comment right now, to just respectfully not consider buying their furniture of any kind from Ashley’s Furniture. This is rediculous they have made us wait five months just to give us half our furniture. And after making us wait another two months, they bring in the wrong piece, the guys who bring it are supper rude and didn’t even bother putting it in place correctly or locking the parts together, neither did they install it to the wall. The costumer service “promised” to bring us a whole new set of the chairs just because after all that they have put us through they wont be able to get the chairs back, if so , they take 10% of it-which is totally hilarious having the fact that the mistakes were on their side and all we had to do was to wait a totall of seven months for BROKEN furniture. When they finally bring the “new” set of furniture we see that it is broken. Despite it being broken, hilariously, the colors don’t match!!! It is a totally different set of sofas that they have brought in twice in a span of two months and even when we told them and they brought the new batch of set, IT IS STILL DIFFERENT. I have four months left untill my lease, and the other seven months they have failed to bring in a simple set of furniture! I am not going to even start talking about the costumer service. Tom the “supervisor “ is not any help. They are not in position to take 10% of the money we haven’t even payed because they brought the wrong and broken pieces, and giving false promises and still forgetting to bring it!! I can name the amount of times they have “promised” us a date where they’re going to send the “new” set of furniture, and they have simply forgotten to sent it. It is just so funny to me how rude and unorganized these whole crew is. So not in sync, and after we tell them what’s wrong they still don’t take the blame. Now people who are reading this comment, tell me, would you want to go through all of this headache. If not so, Do Not Shop at Ashley’s Furniture! Save Your Money!