Ashley Store Pflugerville, TX

Shaq insisted he would help us towards our goal during the black Friday sales event as they didn't have the couch in the Black Friday event commercial. He was very helpful in our buying process. Thanks Shaq!

Great experience finding a couch, financing and setting up the delivery details in less than 30 minutes! Very friendly and helpful sales associate too

Yes our experience was fantastic our intentions were to go in there and just look around and window shop and not one sells associate came up to us within 15 minutes but we totally understand that because of Black Friday but then Matthew showed up and we are so glad we had him because he amazing he made us feel welcomed and at home again our intentions were just to window shop but thanks to him we ended up with 3 beds Lol! We will be coming back thank you so much for that amazing experience! We would give y'all 10 stars if we could you can thank Matthew!

A rare pleasant and efficient experience in the retail space. The sales associate I worked with was polite, knowledgeable and efficient. More importantly he didn't try to pressure or upsell me. Overall, could not be better.

Many options for whatever furnishing you’re looking to view and select from, reasonable pricing; no pressure sales people- which is great. Purchasing made very easy.

This Black Friday, I had a very disappointing experience due to the lack of proper customer service from both the manager and sales team. I understand it was a busy day, but I still expected at least some acknowledgment from the staff. I was left waiting for half an hour without any clear response. Additionally, I was not given accurate information about delivery charges for my purchase, despite the white glove service indicating no charge. When I asked the manager about it, his response was casual and unhelpful, which was completely unexpected. I will not recommend this location.

I love the salesman she was very nice made me laugh the whole time

I walked in with a little chip on my shoulder, but Ian was kind and polite. He answered all my questions and helped me quickly find, purchase, and schedule delivery for my furniture. I thanked God for him today!

Excellent customer service very knowledgeable about their merchandise

I have never seen such an unorganised and unprofessional group. They are behind you for the business but the moment you order with them all promised are forgotten. If you ask for help they laugh at your face. They show you products are available for delivery. Don’t complete the formalities after accepting the payments. Leave you in a state of confusion when it’s time to deliver your product. Please think 4 times before ordering anything here. I was promised to deliver all my products by 22nd Nov and ordered them based on this promise, but only to find out later that it’s Impossible for them. They have no control on the delivery. I have guest coming next week 😕 and don’t know what to do. Such an embarrassment. Staff kept on saying it will be delivered on time. But when date arrived no one took responsibility.

Shaquille was very helpful. Answered all my questions, was very knowledgeable in the sales. A very good experience. I'll use them again and send my friends that way.

Salesmen was very very helpful in help Me and My Wife select our new bed. Look forward to revisiting them.

(Translated by Google) It was very good (Original) Fue muy buena

Hilary was amazing! She answered every question…even helped move furniture so we could see the configuration I needed on a couch…She’s an asset to your company!!

(Translated by Google) My experience here was fatal from the first moment they pressured me to apply for financing without even seeing the furniture I was going to buy, after that they sold me without first telling me how much I would pay and then how much my monthly payments would be, in the end I left without I made the purchase and the next day I received the account information that gave me the end of the transaction It was made, and I didn't even buy anything, in short, they are liars who are only interested in selling at all costs (Original) Mi experiencia aquí fue fatal desde el primer momento me presionaron para que aplicara al financiamiento si ni siquiera ver el mueble que iba a comprar , después de eso me vendieron sin antes decirme cuánto pagaría y después cuánto sería mis cuotas mensuales , al final me fui no realicé la compra y al día siguiente me llega la información de la cuenta que me dio el final que la transacción fue realizada ,y ni siquiera compré nada en fin unos mentiroso que solo les interesa vender a toda costa

STAY AWAY FROM THIS STORE THEY SALES AGENTS STEAL YOUR INFORMATION They lie about the delivery. they only deliver part and then you have to be calling them every day to confirm and without any reason they cancel the deliveries. I am not coming back to this store and I'm gonna make sure any of my friends buy something here

(Translated by Google) Everything is terrible, they deceive you, they sell you something that is supposedly in a warehouse and when you go to look for it they don't have it and it takes months to arrive, I recommend you buy somewhere else and they wasted my time (Original) Pésimo todo, te engañan te venden algo que supuestamente está en un almacén y cuando lo vas a buscar no lo tienen y se demora meses en llegar , te recomiendo comprar en otro lado ya a mi me hicieron perder el tiempo

Had a great experience this weekend. Walked in there with a the sofa I wanted and my budget in mind! I walked out with my new sectional and not spending a penny over my budget Customer service was great!!! Knowledgeable and helpful!

Furniture is beautiful and the service is Top Tier! Definitely recommend them for furniture in Austin!

Amazing service!!

Dustin is an incredible asset to Ashley, and helped me and my fiancé get everything we needed for our living room! The prices are great, and the customer serves is even greater. Thanks again Dustin!

Yahweh was friendly at first, but warmed up a little too much to us. She made an EXTREMELY homophobic and misogynistic comment to us while running a “pre approval” - she did not inform us it would be a hard credit check, nor did we agree to open a credit line, which she did. I never signed anything, never even got to look at her iPad while she filled out the application with my info. We left due to the homophobic comment making us uncomfortable. Next thing I know, I’ve got an email from credit karma about a 12,000 dollar credit card being opened in my name at Ashley. Called to speak to a manager, person on phone wouldn’t give the phone to manager. Said he would “see what he could do” and then hung up on us without telling us when we could expect to hear from them. My wife called again and they told us there was “nothing they could do” and they didn’t even apologize. Don’t come here if you don’t want a card fraudulently opened. We will be reporting this to the police/FTC next.

I won’t buy from here again one of the worst experiences on buying furniture rude finance manager on top of that found out I over paid for my couch found it online 2k less on top of that they mess up delivery and gave me one less power recliner chair now I have a couch I over paid and didn’t get want I originally sign for

We walked in, walked the whole store and not one person asked us if we needed help, so we walked out. Even though I saw a few items I liked. 😮‍💨

I do not care for the service I received from the storefront! And I am holding them accountable for ever additional credit they promised I would receive! Customer service has fallen- it was the corporate office that turned my experience around. The furniture was delivered 10-09, and it is damaged. I have been a Ashley's shopper since 2007 so I will not let Pflugerville associates or management still my joy!

Lina help me and my family find exactly what we were looking for and helped us find the financing that works for us.

Amit Saha was great and very informative. He explained everything to me about the furniture, delivery, payments, etc. he made me feel confident in my purchase. i will be back for more furniture. Thanks !

The staff at Ashley Furniture was friendly, professional especially the sale reps Hilary and Ian. They were detail oriented when explaining our purchase and made it very easy in closing the sale.🤗

It has been HORRIBLE. They keep changing the pick up|delivery date. Originally we were supposed to call for an earlier pick up date.

I went to the store on Wednesday to just look and compare to what I saw online. Lina was the first person to greet me. I told her I wanted to walk the store first and I would come to her when I was ready to order. Not a minute later she was following me around. I asked her again if I could just look and discuss with my husband, who was on the phone, and I would come to her when I was ready. Two minutes later Jessie comes. I ask can I please just look. I even stated I feel like I'm being harrassed. Jessie leaves and they send Yaneth. She comes to me saying my beautiful black queen we want to give you the Ashley experience. I said if harassment is the Asley experience I don't want it. I just want to look and peace and decide without pressure. I asked to speak with management. All three told me a different name. Friday, today, I speak to Annalise who is supposedly the manager, who thought it was okay for her staff to not allow me to look peace. She said her staff has to complete the Ashley 6 step experience. I told her great, they could have completed the six steps with me after I had walked the store and knew the items I was interested in. ANNALISE instead of hearing me out she kept transferring me to a "corporate" number that kept sending back to the store. I called three times with this happening. The fourth time I got some lady named Lisa that told me I was aggressive, tieing up their phone line, and threatening legal action and I didn't buy anything so it doesn't matter how I was treated. All I told her, was I was documenting their name and I wanted the regional manager, Juan, to please contact me. Hopefully he sees this and reaches out, so he can watch the store video and listen to how "professional" his staff and store manager were.

NEVER AGAIN! Ordered 2 identical twin beds. Delivery came quicker than we expected. One bed was complete but the other was missing slats and hardware. Delivery was on a Saturday, delivery driver said someone would call us on Monday. Never got a call so we called the store, they passed us on to customer service who passed us on to an automated unhelpful AI. I went into the store to talk to a manager and some very polite sales people tried to help by putting in an ER ticket to be shipped to us. We received some hardware but still missed the slats. My husband went into the store and gave them a list of what was still missing. 4 days later a new delivery driver showed up but still no slats! It has been 5 weeks now. Safe to say I will not be ordering anything from Ashley’s ever again!

SCAM! Do not shop here. I have been dealing with my order for over an entire month and have had to take time off work several times to confront sales associates at the store, just to be assured they are fixing all the issues they have caused just to find out new problems the next day. Like I said this has been over a month dealing with this and i have had to go in every week sometimes several. The sales associate who helped me put two orders in for my one order. Meaning I am currently being charged for 4 couches, two dinning tables and two area rugs. I have called every number and spoke with management on every level in the store and they promise all these resolutions that get no where. We currently have the first set of furniture that the store says we shouldn’t have and are scheduling to pick up. Then pick up gets here and drivers are always rude and say they have no information on picking up the furniture then just leave. As someone who works in sale management I believe no level of management at this store has any level of experience. This has been an awful experience and keep in mind they have offered us free pillows during all this. Pillows. As if we’re not being charged over $1000 extra now, and they still have yet to resolve that. These are just parts of the experience and no way I can type of the whole horror story of an experience this is. Shop anywhere else.

Horrible customer service at this location, they took our money with no problem on September 14th for delivery on October 1st to only be told that delivery date is not guaranteed that it is up to the discretion of the distribution and if they do not text that means you will not get your purchase. They took it upon themselves to push our delivery out to the 4th and still no guarantee! Then I was placed on hold for 20 minutes, called back to be disconnected by Dustin. Yes I am upset, disappointed and disgusted, Dustin made sure to remind me that Ashley’s is the number 1 furniture store in America, my business, my money does not matter. I have been a customer of Ashley’s for many years, The Pflugerville store is horrible!

Great customer service truly helpful got what we wanted

EDIT: I have already called that number numerous time. They cannot help me. Original message: I was told a rug could be delivered. After many attempts to get it delivered and being told it is pick up only despite my invoice saying something else and 2 failed delivery attempts, I cancelled the order. I have been trying to get a refund for a month and every time I talk to their customer service team there is another excuse on why the refund was not processed. My favorite was that I picked up the rug which is 100% untrue because if I had the means to pick up this rug I would not be in this situation. It is impossible to get ahold of the store too.

Lina was an excellent helper I recommend her very good 😊

I have bought from Ashley‘s furniture store before and both times were excellent experiences. Everyone there is friendly, experienced, and professional. The location also has many different furniture and mattress options for anyone. I highly recommend this store.

Sales team was great. Delivery was on point. The items I bought aren't readily available. I've been waiting for one of the 2 items for a few weeks now.

Against my wishes, the incredibly pushy sales staff opened a credit card in my name. I had no idea this was done until I randomly saw it on my credit report two months later. Malicious service combined with shoddy products ensures that I will always advise my family and friends against Ashley.

(Translated by Google) Excellent treatment, very friendly all the people and the beautiful furniture, thank you (Original) Excelente trato muy amables todas las personas y los muebles hermosos gracias

Quality and Affordable

The staff was friendly and welcoming. J. Cajas helped us find what we were looking for and we were in and out with no hassle and no stress. Will definitely be returning for future purchases.

(Translated by Google) They are irresponsible, I was waiting for a dining table for 4 months and in the end I never go away, they are the worst and if they deliver wooden furniture they deliver it all beaten up all the kisses I have bought here I have always had bad experiences both with the sellers and store in general I do not recommend them at all they are useless (Original) Son unos inrresponsables estuve esperando una mesa de comedor por 4 meses y al final nunca me yego son de lo peor y si entregan muebles de madera los entregan todos golpeados todas las beses que he comprado aquí siempre he tenido malas experiencias tanto como en los vendedores como tienda en general no los recomiendo para nada no sirven

Purchased some good quality furniture from Ashely’s recently and was very pleased with my experience. Reasonable prices, good quality furniture and excellent customer service and sales from Ian specifically!! :)

Hilary was super awesome, worked with us, listened to what we wanted, liked and found it for us.

(Translated by Google) If you are buying a piece of furniture or a bed and you need it as soon as possible, this is not the right store (Original) Si estás comprando un mueble o una cama y lo necesitas cuanto antes, esta no es la tienda indicada

Amit Saha is the man! Not pushy, listens to what you are looking for and shows you multiple options. Definitely will be seeing him in the future.

The service at the Pflugerville location was excellent. As soon as we walked in Lisa came up introduced herself. I already had an item I wanted to purchase. I had gone to the South Austin location a hour before and the salesperson and the manager did not want to help me and were quite rude. I was having a problem with an Ashley credit card that was out of my control. Lisa handled the issue in 5 minutes. In 30 minutes my item was ordered and I was out the door. Appreciated her help will recommend this Pflugerville location.

A. Pacheco was very helpful, professional, and patient. He helped me find the perfect new mattress!

-Had a six week delay in the delivery, but they still charged me upfront -then at delivery they only brought the loveseat and not the couch and NO ONE (delivery or mean person at store) had any idea why. All the lady would say is that it was “suppose” to be on the truck and they would have to call me tomorrow to tell me what happened. Why she couldn’t call the warehouse and get me answers today I don’t know. So I moved a bunch of stuff in my house to bring all the furniture in and I have no idea now when I’ll get it. So unacceptable.

Good layout, found what we needed. “Emmitt” sales guys was super helpful. Great prices!

So far my experience has been unsatisfactory. I am trying to set up an appointment for someone to come and fix our couches. Two of the pull apparatuses have come off from the side of the couch and no one can seem to help me make that appointment. I know that I need to pay the service fee but they won’t just take it over the phone and seem to have a hard time emailing to me. Talked to three people so far.

Amazing experience buying a couch! First time buying from a furniture store. We were assisted by Saif who was extremely helpful and knowledgeable! He helped us through the whole process and got us the best offer. He gave us the time to look around without following us or pushing us to make the sale. 10/10 experience. We didn’t feel rushed or overwhelmed.

Lisa knew what Ashley had available and she was able to quickly take us to the living room set that was what we wanted. After some negotiation she was able to get us the furniture we needed at a very good price. Lisa was fun to work with and made the process very enjoyable.

Polite staff, was a bit warm in the store and unfortunately didn’t find what I was looking for.

I ordered a King bed from Ashley furniture on 8/12/24 with a delivery date of 8/21/24. Delivery arrived and the recovery legs were missing from the wooden slats. I spoke to the supervisor of the drive team (Dagoberto Rodriguez) via phone who advised he would reach out and put the order in for the recovery legs and someone would contact me by the end of the day with a delivery update. No contact was ever made. On 8/22/24 in the morning time I reached out to customer support for Ashely furniture and was advised the order was never placed. I was given a ticket number and advised an order was placed with the new Braunfels distribution warehouse. The customer support individual advised me since the order was placed with high priority someone would contact me in 3 hours. 4 hours later , no contact. I called back and spent 59 minutes on the phone with a new agent and her supervisor who advised me an order was not placed and she would place a new order. The supervisor advised it would be 7-10 business days for the recovery legs to be delivered. Mind you the bed cannot be used due to the wooden slacks having no support. The main reason I went with this bed was due to the delivery time frame working with my needs. Poor communication and disappointed in Ashley furniture. I will not be using Ashley furniture again in the future unless this can be made right.

We walked in Alvino greeted us asked if he. Could help. Us we said just looking he then left us alone to look around checked in a couple times exelent service ask for him you wont be disapointed

Our sales guy was Amit he was so fair and not pushy, he felt very comfortable dealing with him he was very patient, we would come back again

Yahway, my sale lady was fantastic and very helpful. There was a matcho man came out helping to put my heavy scooter into my car by himself. Great people.

Had a great experience. I was immediately greeted and felt very attended to. Steven and Jason were both wonderful! I came in for a couch and ended up leaving with a new mattress that is the best!!!

Fast friendly service

This is a nicer Ashley store than those we have been to in other cities/states. We worked with Ian who was wonderful - pleasant, patient and very helpful. The down side to this experience is their check out process. It is extremely fragmented and inefficient; when purchasing multiple items most things had to be entered as separate transaction requiring separate payment each time (even when purchasing 2 matching items, I.e. a set of lamps and a set of nightstands). In store sale items required an override by a manager each time. When signing for cc payment and requesting email receipts, duplicate store copies are still printed and must be initialed. Obviously this is all very time consuming! Additionally, online prices are significantly different (lower) from in store items. They’ll match that price but of course that also requires manager involvement. When purchasing floor models, the customer must pick it up unlike Haverty’s who will deliver floor models. I’m certain these processes could be streamlined for efficiency and customer satisfaction. If it can’t Ashley needs to follow the example of Living Spaces and add a cafe with wine/beer and snacks for their customers!!

Tamlyn “T” was AMAZING! Friendly, knowledgeable and fun! I’ll definitely be back for more furniture in the future and ask for her!

Walked in and was greeted by Shaq. He did a great job of saying hi and being helpful. He showed us a few bedroom sets based on what we told him we were looking for. Then he gave us time to walk around the store and thinking about what we wanted. It was a nice low pressure transaction. He walked back over and answered some questions and that was it. Super easy process. Ask for Shaq 110%

I’ve never felt so disrespected. Didn’t even get to the door before getting stopped and ID checked. Idk if they’ve had issues with young people, but that is absolutely no way to speak to someone. I’m a 23 year old home owner who moved to Austin after graduating college. I don’t need to prove myself to WALK INTO A FURNITURE STORE. The older white woman with black medium length hair made me enter through the side door, and was not quiet about her opinions. She kept bringing up how my roommates and I looked disruptive. Asking if we were gonna even buy anything??? That’s why I’m here. To see what’s available while I’m in the area. I’m sorry I don’t meet your visual standards

Went in with my roommates to get new furniture for our home. Got stopped immediately at the door. ID'd my entire group immediately at the door and said and I quote "I do not approve of large groups of... young people." We were here to furnish our home and instead we're humiliated. My entire group is over the age of 20. The woman was British or something, so extremely rude.

The worse store ever in USA, you receive items completely different than you ordered, and the sellers do not track your order and do not make sure you received your items. Nobody solves the store’s mistakes but they do take your money.

Ian was very helpful and I would highly recommend working with him, the man is a legend . Best shopping experience, my wife and I had an awesome time

I have been searching for a pair of particular discontinued Ashley chairs, and have looked high and low, and even the Corporate office could not help me find these chairs. Fortunately for me, I called the Pflugerville Tx Store and spoke to a gentleman named Shaq, and what a huge help he was. He took the time to investigate all my options and when all looked bleak, he stumbled on a pair showing his warehouse !!! I was shocked, and elated. He walked me through the purchase process, and I am now awaiting delivery of these long lost chairs!!! Thank you Shaq for taking the time, and helping me find these chairs. You certainly went above and beyond. This is why I have been a Ashley Furniture Client for over 20 years. All my furniture comes from Ashley, and I love the quality and get so many compliments. Thank you Shaq, and Ashely Furniture. David Wilson Round Rock, Tx

Shaq was great! Not pushy, super friendly, and informative. He looked up and showed us options for our coffee table. He also laid out all the options for purchasing and financing and gave some recommendations. Did I mention he was very personable and friendly?! We love Ashleys but definitely loved Shaq's customer service.

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I have always shopped at Ashley over the years at the Pflugerville location. Today I bought a dinning room and bedroom set , the salesman was so knowledgeable and had helpful. SHAQ you made my shopping experience awesome. My furniture quality and price plus financing plans l can't compare to any other stores. Thanks 😊

I had an amazing experience with this Ashley Furniture. Isiah was so helpful! He answered all my questions. He took time out for me and made me feel as if he cared. He tried to help me get the best deal that I can. We were on the phone for almost 3 hours back and forth. He was very patient! I will be coming back to this location when I need more furniture.

We purchased a couch and a queen size bed from Ashley Furniture, but were given a 9-inch bedframe without being informed of the height options. Despite multiple attempts to exchange it for a shorter frame and numerous calls and visits to the store, we received no assistance sales rep IZzea Pena.The store manager LISA was disrespectful, used arrogant language, and falsely accused us of trying to get something for free, even laughing at us over the phone. We had a terrible experience with the staff at Ashley Furniture's Pflugerville store and would not recommend trusting their salespeople or management specially the Store manager LISA.

Nice staff, in particular Isaiah walked me through all options and ensured that I am comfortable with my purchase. Also Ashley has very collection and at affordable price as well.

This store has an issue with a 5 year old girl using the restroom. I was shopping here with my wife and purchasing a few things. We stepped out while my wife finished the transaction but we came back in because my daughter had to use the restroom. Once she was done, a lady (Jill) was waiting for us to ask if we were shopping there or were just there to use the bathroom. I don't think it matters that we were actually in the process of purchashing a few items. I have an issue with a store policy that prevents 5 year old girls from using their bathroom.

Staff make empty promises to get you to buy from their store. Once you buy from them all customer service goes out the window. Absolutely terrible. Will never ever ever buy from them again. There are many other notable furniture stores with at least the bare minimum customer service etiquette.

They helped me get what we wanted and very pleased me and my spouse are very happy with the experience we had and would love to tell friends and family.Thanks guys.

Staff was very courteous and helpful.

They took care of everything we needed. Thanks

Great experience! Friendly staff. Amazing Selection of high quality furniture.

I just moved here from Florida. I was purchasing my new apartment. I am so glad that I was able to give the feedback! You have an amazing team at Ashley Furniture!!! T, the manager, was instrumental and making this process so streamline and very informative so I didn’t have to think outside the box which I’m not good at lol. Her employees, SAIF, and Lina, well beyond helpful and I can see why! T, their manager is a gem and a keeper! Thank you for the awesome service and I look forward to receiving all of my furniture!!! - Kathleen Holmes

The review is on the staff with the store. Ashley furniture is Ashley furniture so most people know what they want or can figure that out as it is furniture. However, I'm putting the review based on the annoyances dealt with by lack of training (I presume) and incompetent people. We made a purchase that turned into a discussion with our sales person Emmit on what delivery availability looks like based on specific furniture. He explained that furniture located locally in their warehouse can be delivered on Friday or Saturday. He went as far as verifying stock (qnty), and setting delivery up. He then proceeded to tell us that we would receive a call to provide us with the 3 jour window for delivery on our Friday selected day. You would think this wouldn't be a problem but it was a big issue. Two days later, my phone is blown up with automated texts requiring me to select a delivery date, none of which were within a week out. To make matters more annoying, the automated texts made a decision to respond to me to inform that we can try again later since I saw this automated thread text itself. I was unavailable due to work so by the time I saw the messages, we found it extremely difficult to reach a human being. By the time we were able to do so, they gave a generic run around that our sales guy probably gave us an estimation. I had to inform her he made us wait to confirm the details and that it was a flat out lie. I just needed honesty. None of this would have been an issue had the management trained employees to communicate/articulate basic questions to consumers making purchases. No lies or run around needed. We already planned to spend money, why mess that up? The icing on the cake was when the sales associate reached out to me claiming that he was off work and that there was a mixup at there distribution center (in a different state) to "ship" our items and it arrived damaged, and because of this, they had to push the dates back - to which I replied, " I'm not going to entertain this. You associates in office already gave me a different story and now you're lieing again so I'm hanging up. He apologized and I hung up. What happened to professional courtesy? The sad part is the sales experience will override the idea of making future purchases because of lack of consumer confidence. No thank you. Do better

We were in the market for a new sofa and T Steele, the Assistant Manager, explained everything including the warranty and interest free financing in much detail plus answered all of my questions and was fantastic thru the entire process. Also, the delivery drivers did an excellent job and were on time and very courteous. My husband and I have purchased living room furniture and mattresses in the past from Ashley Furniture and have been very pleased, so we will continue to be a repeat customer. I highly recommend shopping at Ashley Furniture Home store in Pflugerville.

Don't expect after sales support. I went in looking for some missing hardware for the bedframe that was purchased from them and they were completely unhelpful. I was directed to an 800 number. That 800 number directed me to another 800 number where I was put on hold multiple times and told I needed to go back into the store. Absolutely unacceptable support.

Had a great experience at Ashley Pfugerville, Austin TX. Good clear info, very competitive pricing and over all 🌟🌟🌟🌟🌟 experience. We bought the Isanti furniture line and love the color , look and quality of their mango wood production line. Alvino was very helpful and dialed everything in perfectly. Thank you, Alvino and Ashley!

Recently visited this store for new living room furniture and a bed for our upcoming move. We were fortunate enough to be able to work with Jeff. He is extremely knowledgeable and beyond helpful. He helped us pick out the perfect mattress, adjustable base, and sofas. He guided us through the entire process, which was nothing but smooth. We came back to him a week later after we decided a bedroom set was needed, and he was easily able to add it to our order. He has also been readily available and willing to help with any questions or needs we've had since the last purchase. The store itself is well organized, maintained, and has many options. I'm glad we decided to stop here on our furniture search and won't be going anywhere else in the future.

Everything went well. Ordered the furniture and within 24 hours had a confirmed delivery date. Can’t ask for more. I’m looking forward to receiving it. So far so good.

Our experience with Jacob, at Ashley Furniture, in Pflugerville, Tx. was excellent today! He took time to review all possibilities of how he could meet our needs with great bedroom sets while keeping within our budget. He was extremely patient, kind and professional. We highly recommend given our personal experience today!

Everyone was really nice and they definitely helped me get a great deal on the furniture!

The floor staff are your best friends until the paper work is signed. After that your on your on. Delivery takes about 24-56 weeks. My first order came in installed wrong so I have to warranty that. I also received items that won’t fit my space but Ashley said I’m screwed because I already signed for it. So I’m supposed to live with furniture that won’t work for my space. I would shop on Facebook Marketplace before I ever purchase from Ashley’s ever again and I would not recommend. You’ve been warned.

Customer service was amazing. Yahweh is by far one of the best customer service representatives I have spoken with

Had a wonderful experience shopping for my new bed set. Great customer service !very helpful with what i was looking for. Want to say thank you to Alvino for Being so very helpful, especially with my visual impairment in filling out my documents. From walking to leaving 5 star rating. Thank you!

Isiaiah was great! He got me a great deal on my sofa plus bedroom set that I couldn’t refuse! Very knowledgeable and helpful. I would definitely come back and buy more things in the future with how accommodating they were.

Great service , on time and very efficient!!!!

Shout out to Jacob for the great service! he helped me pick out the perfect mattress and bed.

Salesman, Steven was straight to the point and had us in and out with our purchase in about 20min. He was even able to secure a speedy delivery date.

The personnel I worked with were very knowledgeable and kind. Specifically, Isaiah.

Jacob was extremely helpful and my purchase was smooth and quick!

Friendly and great help getting the financing done! Great deals on the furniture. Will definitely be going back!

Dealt with Jacob Boxes, he was great. Welcomed me and gave me a great overview of the sofa I was interested in and gave me the options. Nice and easy purchase!!!

Ashley Furniture had the perfect sleeper sofa that I needed and Jeff Guzman was excellent. He was responsive, direct and did not waster my time with items I did not need.

Great customer service and prices! Yahweh was my salesperson

Great customer service Convenient service If you what you need you can just order over the phone and saved me lots of time

Roy helped us out today. He was extremely knowledgeable and patient. Overall he was helpful and personable. Go see Roy if when you need new furniture! He was great.

Isah was the one that helped us. Great service and he explained all about the furniture that we were looking for. Got us Great deal and we appreciate him 🙏.

Staff were incredibly helpful. David helped us find the item exactly according to our specifications. Total staff were very attentive in helping us to get through the purchase very smoothly. I am impressed by the way they give the customer their space to explore around the store without putting any pressure. I am still waiting for the item to arrive to post the pics.

My husband and I went in to look at getting a new mattress and a new couch. We planned on shopping around at a couple different places, but Jeff was so knowledgeable, friendly, and helpful that we found exactly what we were looking for and didn't hesitate to say yes and not go look anywhere else. I would definitely recommend and would definitely shop here again in the future!

I went in looking for a sofa and came home with a new tempur-pedic bed! I was greeted warmly by Jacob Faz before the front doors were closed. He let me look on my own for awhile and then we met back up for info on the sofa’s I picked out. While waiting for pricing I wandered into the bed section and their general manager helped me pick out a bed. The sofa decision happens sometime this week but I really did appreciate the service there. I have been to two other stores and neither one of them wanted to know why I was there. I will be a life-time customer of theirs!

Excellent customer service Love the way they treated us and we made a purchase! They were able to work with us customizing our needs!

So disappointed with the outcome of my experience with Ashley furniture. I went it to purchase a dresser for my daughter’s birthday. I have $600 credit to you and was told by 2 separate people it was fine and I just needed to pay the difference. I paid the difference and was told I’d receive an email when I could pick up the dresser. A week went by and I never received anything. I called and was told that my credit was expired so the “business office” denying the credit. I explained my situation and was told “just pay us $100 more dollars and we’ll call it even” I told them I felt like they should honor what they said because I was going solely off of what 2 separate people from Ashely told me. Needless to say my daughter will not wake up in her birthday with a dresser we planned to surprise her with. There’s a ton of furniture stores out there. I’d simply choose a different one. Ashley furniture, I’ll update this review if you keep your word.

Sales people are pleasant. I walked in knowing what I wanted, got it and was out of there in less than an hour very impressed.

I had a wonderful experience today shopping for a couch at Ashley’s. Great price and great quality.

Buying at Ashley was awesome! The store attendant was super helpful and supported us to choose the right stuff. My visit exceeded my expectations! I would like to add a comment to my review: delivery experience was real bad! The delivery guys delivered less quantity than the original order. Once I submitted my claim… Delivery team supported me and did their job very well by finding out what happened. They confirmed that delivery was for 3 pieces instead of 2… I told them that wasn’t true and they made me feel like a liar. After many minutes of conversation, they accepted to come back and drop the missing chair. I don’t know if they believed me or they actually thought that I lied. Delivery guy came back, dropped the missing chair with bad attitude. He didn’t know that all the process of first delivery was recorded and we have evidence on video. In the video clearly see how He rushes the delivery and tried to just drop the stuff outside the door without advising but luckily my wife open the door and talked to him. I would say just to be careful with what you receive Anything else at store was great!

My experience was friendly and quick easy.Everything went great

Ashley’s was very professional!!!! Miss Pam my saleswoman was excellent, she did everything she could for me to leave with purchases for my children. Thanks so much to this Ashley’s store for everything they did for me and my family, I can’t wait to receive my kids furniture!!!!

Absolute worse service i have ever had! cheaply made furniture! My sofa sleeper broke within a week. It has been three months and i'm still waiting for them to repair or replace. Worst customer service ever! i've asked to speak to supervisors multiple times and or for a call back multiple times and have not heard anything from anyone. I am beyond upset I will never purchase from Ashley furniture.

criminal: they took advantage of my 80 year old Mom. Wouldn’t let her make a return for a bedroom set she purchased in-store, wouldn’t let us speak with a manager, misrepresented that she could make a return (“if she ordered online she could return it, but since she purchased in store she signed away that right”…in fine print). Stay away!

The gentleman at the Plugerville store was very helpful with my purchase. 👍

Steven was fantastic and made the entire process smooth and efficient! We can’t wait to get our new sofa!

Yahweh was fantastic to work with. It was like speaking to one of my good friends from high school. She was such a joy and made buying my dresser and night stands easy and relaxing. Then Lisa assisted with closing and showing me the cost of my purchase. She explained in detail and was a complete gem. These two ladies gave exceptional service and did not pressure me into buying something that I didn’t want. A++++

Zero honesty. The Pflugerville sales rep stated we’re getting the best deal with a “corporate discount” (apparently it was a price match to the online price after checking) and that the military discount cannot be applied. After cross checking facts online and with a representative from the Southpark Meadows location, I reached out to my Pflugerville sales rep and told him that the discount can be applied. Finally, he agreed that the discount can be applied, but I will have to come back in and sign paperwork to change my 12-month financing to 6-month financing. At this point, since my delivery is still days out and I’m still within the time frame to not incur any cancellation fees, I’m ready to cancel my order altogether after being lied to (twice) and feeling like I’m being retaliated against. BUT the Southpark Meadows representative informed me I did not have to change my financing nor come in to sign anything. With my permission, he stated he can apply the military discount on his end (after speaking with his supervisor and getting his approval), to avoid my sale becoming a “wash out.” So I went ahead and agreed to his idea and did not cancel my order. I asked for a confirmation email for the price adjustment and was informed I will receive it in 1-2 business days as the order is still processing. We paid the $99 White Glove Premium Home Delivery Service which includes furniture assembly. After coming home from work, upon inspection I noticed there were missing hardware that were crucial to keeping the main parts attached. What’s worse is the delivery men knew about the missing hardware (caught on video) and failed to mention it after assembling the parts. How is this service worth $99? My order has been delivered and assembled with missing hardware. It has been over a week since the verbal approval of the military discount to my order. My bill has been processed and I still don’t see a price adjustment nor credit to the original amount of my bill. I followed up with Southpark Meadows today and was informed my order has been completed and since my order was from Pflugerville, they (Southpark Meadows) are not able to make any adjustments to my order… First time buyer with Ashley Furniture, and what an extremely dissatisfying experience this has been… from sales, to delivery, to customer service. In the end, both Ashley sales representatives and services from Pflugerville and Southpark Meadows are untrustworthy and dishonest.

We purchased a bedroom suit off the floor and we’re told we had to pick it up at the store which is fine. When we got to the store, we found out that we actually had to go inside the store and take the furniture off of the floor and out to our vehicles. They would not break down the bed or any of the furniture and did not lift a hand to help us. .When I asked them about it. They said it was in the paperwork. The only thing in the paperwork says it has to be picked up at the store. Nothing in there says you have to go into the store. Disassemble the furniture yourself if it needs it and then carry it all through the store out to your car. The person did not even tell my wife that was what needed to be done. We will never shop at Ashley furniture again. Definitely a case of buyer beware.

What a joke of a store. We spent over $4000 there and one of the bedroom suites we purchased was from the floor. They do tell you in the paperwork that floor purchases have to be picked up from the store. What they don’t tell you, is that YOU HAVE TO GO INTO THE STORE AND PULL YOUR OWN FURNITURE OUT. Not one person there lifted a hand to help us. The furniture we bought was towards the back of the store and we had to maneuver it through the store to the door up front. They would not break down the bed or even take the mirror off of the dresser. Several people just sat around and watched as we did their job for them. Ashley Furniture will never get our business again.

Alvino was the guy who helped us and he was awesome! He was very informative really nice. We walked out with a new bed! Thank you!

RUN THE OTHER DIRECTION. It has taken me over a year to bring myself to finally write this. I truly have NEVER in my life had such a poor experience with a company. Here is the SHORT version of the absolute he** Ashley’s Furniture put me through. In November of 2022, I bought my new home. I was a first-time homebuyer and incredibly excited to start this journey. I needed to furnish the home prior to moving in, for obvious reasons. I was looking for “rustic” appearing bedroom furniture sets, and there was a set that I was interested in when my husband and I visited Ashley’s in Pflugerville, TX. We went together and a young man named Jacob F. assisted us. He was friendly at first, good at talking, I realize he probably gets paid commission and had to say all of the right things to sell us the furniture. I truly thought he was a good dude. He told us he used to work for a sleep specialist and wanted us to look at mattresses in addition to the furniture set I wanted. I did need a king sized mattress but was not planning on buying it there. Regardless, we tried out several temper-pedic mattresses as he pitched each one of them to us. He was very clear that if we bought a mattress and did not like it, we could contact Ashley’s to have it exchanged within a certain time period, after trialing it for the required 30 days. He also told us that we would receive 2 free king pillows, a Bunkie board, and mattress cover which was an in-store promo. We spent a lot of time at the store talking through pricing, breaking down a payment plan (this was a confusing mess for them), and I was assured that if I financed on the Ashley’s credit card, it would be interest free for any plan I chose. The website even says interest free. I chose a 6 month financing plan for the furniture with 25% off, and 36 month financing plan for the mattress (paid off early.) Now fast forward to 9 days later, November 29, 2022. The men came and dropped off the furniture, threw it together quickly, and left the BIGGEST mess ever. Like ALL over the room. The entire room was trashed. Still to this day I find small pieces of packaging from that day under the bed. They left swiftly without giving me the chance to look over anything. After they left, I immediately noticed multiple significant and obvious damages to EACH ITEM of the furniture. I had bought a bed frame, 2 side tables, and a dresser for the set. One of the drawers was jammed shut on the bed, an entire wood beam holding the bed up was cracked and sharply hanging off, 2 knobs on the dresser were falling off, and the paint on the head and footboards was scratched and/or rubbed off in numerous areas as well as on the side tables. I also never got those promised 2 free king pillows. I don’t care much about the pillows, but don’t promise something that will not be delivered, right? I immediately notified Jacob that day and he referred me to his coworker named Jeff who “has been doing this for awhile.” Jeff was the WORST at responding. I still have every text thread saved, and he told me he’d call me 12/1 morning which never happened. On that same day in November, I opened a report with customer service by phone regarding the damages and was told that I’d hear back soon to let me know when they’d be coming to fix everything. Jeff and Jacob told me they’d take care of it, but to be safe I notified customer service anyway. I was in shock that I had just spent thousands of dollars on furniture that arrived damaged. I was so bummed out because I was ready to move in, but it delayed my moving date. Fast forward a few days, and I hadn’t heard anything from anyone. On December 2, 2022 I called customer service again, and every time it was a bizarre and frustrating experience. They do not work from the U.S. and did not understand much English. I got hung up on mid conversation 4 times that day, or the line would just get disconnected. They told me there was no record of me ever calling or filing a report on 11/29/22. Jeff also had not responded from the store after multiple attempts. Customer service put in another report for me on that day. Meanwhile I waited and waited, anticipating moving into my new home. On 12/19/22 I messaged Jacob and Jeff again as I had not heard a word from anyone, and I had a bedroom full of thousands of dollars of broken furniture. Ashley’s had already gotten their money and now I owed the credit card company, so I’m assuming Ashley’s no longer cared. Jacob stopped replying completely; all of my texts showed that he read them. I felt completed lost, helpless and foolish for being scammed. I called and spoke to a woman named Sandy, the operations manager; she was on vacation the week before and was unreachable. She told me she’d look into it and I never heard from her again. I must have tried contacting customer service over 20 times without any resolve. I messaged Jacob one last time on JANUARY 17, 2023 about the damages and missing pillows, 2 months of still not being able to move into my home, since customer service said they could not help due to this being an “in-store promo.” No answer from him again, but the text showed that he read it once again. On 1/20/23, I called the store itself and spoke to a different Jacob, who from what I remember was nice but did not really help me. By beginning of February, someone finally came and (no joke) colored in the paint damages with a brown marker. He did replace the bed beam that was destroyed. He did not dispose of the previous beam, so I was left to find a way to get that to a large dumpster somewhere. The drawer that would not open my husband ended up fixing. And the knobs are still falling off. When I finally slept on the new mattress, I realized it was way too firm for me. I needed to keep it for 30 days, but it had been 60+ days so I knew I could now exchange it per the contract. I contacted the store and customer service yet again, just about the mattress, and they never exchanged my mattress or replied. No explanations, no answers, they just didn’t come. I had to keep the mattress I guess, so they once again did not hold up their end of the contract. The only thing I got was the Bunkie board and mattress cover, no pillows. I had to buy an expensive memory foam mattress topper so I didn’t feel like I was sleeping on a rock. It has now been a year and a half, and not once has someone checked in to see how service was, and my furniture is literally aging by the minute. There is so much paint chipping off, the knobs on the drawers are all falling off. I cannot believe this place is still in business. The ICING ON THE CAKE is that this ENTIRE time, they charged interest every single month!!! They swore to me up and down that this furniture was interest free, which was legitimately a LIE. There is no way that I am the only one who has been through something like this. Today, I made my final payment on the worst purchase I have ever made in my life. Shame on Ashley’s, and shame on all of the staff here. They are literally heartless. Do not waste your money here. I am done shedding tears over this experience and refuse to stay quiet any longer. AVOID THIS PLACE AT ALL COSTS.

It has taken me over a year to bring myself to finally write this. I truly have NEVER in my life had such a poor experience with a company. Here is the SHORT version of the absolute he** Ashley’s Furniture put me through. In November of 2022, I bought my new home. I was a first-time homebuyer and incredibly excited to start this journey. I needed to furnish the home prior to moving in, for obvious reasons. I was looking for “rustic” appearing bedroom furniture sets, and there was a set that I was interested in when my husband and I visited Ashley’s in Pflugerville, TX. We went together and a young man named Jacob F. assisted us. He was friendly at first, good at talking, I realize he probably gets paid commission and had to say all of the right things to sell us the furniture. I truly thought he was a good dude. He told us he used to work for a sleep specialist and wanted us to look at mattresses in addition to the furniture set I wanted. I did need a king sized mattress but was not planning on buying it there. Regardless, we tried out several temper-pedic mattresses as he pitched each one of them to us. He was very clear that if we bought a mattress and did not like it, we could contact Ashley’s to have it exchanged within a certain time period, after trialing it for the required 30 days. He also told us that we would receive 2 free king pillows, a Bunkie board, and mattress cover which was an in-store promo. We spent a lot of time at the store talking through pricing, breaking down a payment plan (this was a confusing mess for them), and I was assured that if I financed on the Ashley’s credit card, it would be interest free for any plan I chose. It also states interest free on their website. I chose a 6 month financing plan for the furniture with 25% off, and 36 month financing plan for the mattress (paid off early.) Now fast forward to 9 days later, November 29, 2022. The men came and dropped off the furniture, threw it together quickly, and left the BIGGEST mess ever. Like ALL over the room. The entire room was trashed. Still to this day I find small pieces of packaging from that day under the bed. They left swiftly without giving me the chance to look over anything. After they left, I immediately noticed multiple significant and obvious damages to EACH ITEM of the furniture. I had bought a bed frame, 2 side tables, and a dresser for the set. One of the drawers was jammed shut on the bed, an entire wood beam holding the bed up was cracked and sharply hanging off, 2 knobs on the dresser were falling off, and the paint on the head and footboards was scratched and/or rubbed off in numerous areas as well as on the side tables. I also never got those promised 2 free king pillows. I don’t care much about the pillows, but don’t promise something that will not be delivered, right? I immediately notified Jacob that day and he referred me to his coworker named Jeff who “has been doing this for awhile.” Jeff was the WORST at responding. I still have every text thread saved, and he told me he’d call me 12/1 morning which never happened. On that same day in November, I opened a report with customer service by phone regarding the damages and was told that I’d hear back soon to let me know when they’d be coming to fix everything. Jeff and Jacob told me they’d take care of it, but to be safe I notified customer service anyway. I was in shock that I had just spent thousands of dollars on furniture that arrived damaged. *See photo screenshot below for the rest**

Friendly and patient service. We found what we needed at the price we needed.

Brandon helped us find the perfect sleeper sofa. We ended up getting a recliner as well. Brandon was extremely helpful and was able to answer all of our questions. His expertise and knowledge of the furniture and what was covered under warranty made our shopping experience very easy & positive. Thank You Brandon.

Steve was a good sale person and very helpful. Would come back again and give business for our next purchase.

RUN THE OTHER DIRECTION.It has taken me over a year to bring myself to finally write this. I truly have NEVER in my life had such a poor experience with a pathetic excuse for a company. Here is the SHORT version of the absolute hell Ashley's Furniture put me through. In November of 2022, I bought my new home. I was a first-time homebuyer and incredibly excited to start this journey. I needed to furnish the home prior to moving in, for obvious reasons. I was looking for "rustic" appearing bedroom furniture sets, and there was a set that I was interested in when my husband and I visited Ashley's in Pflugerville, TX. We went together and a young man named Jacob Faz assisted us. He was friendly at first, good at talking, I realize he probably gets paid commission and had to say all of the right things to sell us the furniture. I truly thought he was a good dude. He told us he used to work for a sleep specialist and wanted us to look at mattresses in addition to the furniture set I wanted. I did need a king sized mattress but was not planning on buying it there. Regardless, we tried out several temper-pedic mattresses as he pitched each one of them to us. He was very clear that if we bought a mattress and did not like it, we could contact Ashley's to have it exchanged within a certain time period, after trialing it for the required 30 days. He also told us that we would receive 2 free king pillows, a Bunkie board, and mattress cover which was an in-store promo. We spent a lot of time at the store talking through pricing, breaking down a payment plan (this was a confusing mess for them), and I was assured that if I financed on the Ashley's credit card, it would be interest free for any plan I chose. I chose a 6 month financing plan for the furniture with 25% off, and 36 month financing plan for the mattress (paid off early.) Now fast forward to 9 days later, November 29, 2022. The men came and dropped off the furniture, threw it together quickly, and left the BIGGEST mess ever. Like ALL over the room. The entire room was trashed. Still to this day I find small pieces of packaging from that day under the bed. They left swiftly without giving me the chance to look over anything. After they left, I immediately noticed multiple significant and obvious damages to EACH ITEM of the furniture. I had bought a bed frame, 2 side tables, and a dresser for the set. One of the drawers was jammed shut on the bed, an entire wood beam holding the bed up was cracked and sharply hanging off, 2 knobs on the dresser were falling off, and the paint on the head and footboards was scratched and/or rubbed off in numerous areas as well as on the side tables. I also never got those promised 2 free king pillows. I don't care much about the pillows, but don't promise something that will not be delivered, right? I immediately notified Jacob that day and he referred me to his coworker named Jeff who "has been doing this for awhile." Jeff was the WORST at responding. I still have every text thread saved, and he told me he'd call me 12/1 morning which never happened. On that same day in November, I opened a report with customer service by phone regarding the damages and was told that I'd hear back soon to let me know when they'd be coming to fix everything. Jeff and Jacob told me they'd take care of it, but to be safe I notified customer service anyway. I was in shock that I had just spent thousands of dollars on furniture that arrived damaged. I was so bummed out because I was ready to move in, but it delayed my moving date. Fast forward a few days, and I hadn't heard anything from anyone. On December 2, 2022 I called customer service again, and every time it was a bizarre and frustrating experience. They do not work from the U.S. and did not understand much English. I got hung up on mid conversation 4 times that day, or the line would just get disconnected. They told me there was no record of me ever calling or filing a report on 11/29/22. Jeff also had not respo

They charged us $1k without our knowledge we got it taken off calling corporate. Tried calling management more then once never was able to get ahold of someone. I even left my ne and phone number. At one point they didn't even answer my calls. I called from a diffrent number and they answered but managers had gone home for the day at 2pm?

I felt pounced on, and like I was being hounded the second I walked in, which is a major turn-off for me. It's such a shame, too, because I have so much Ashley Furniture in my home, but I just can't deal with the old-school sales tactics anymore. Customers are also hip to the tactics these days and don't want to play unnecessary games with your agents on prices. Perhaps the company should consider a change in their sales approach because customers no longer enjoy feeling like they just walked into a shark tank.

I called the store to check if they had any sale going on for a specific sofa and I got a great deal because the same item in store was going cheaper than online. I ended up ordering using a secure link that was sent by email. Brandon was great since he provided his work phone in case I need any assistance. The best part is that I’ll have my sofa in 2 weeks or less. It’s the second time I use Ashley for furniture and I highly recommend!!

Very bad experience.

Save yourself the headache and DO NOT SHOP HERE!!!The manager himself will lie to you and tell you that if anything gets damaged in the delivery process to accept it and will then be replaced but they in fact DO NOT replace anything. They just try sending techs to try and repair furniture that is supposed to be BRAND NEW. Not only do they sell you lies but will damage your home during the delivery process. We ordered couches for our new home and they damaged our doorway in the process of literally squeezing the furniture in instead of taking the cushions off and doing it carefully. They even damaged the sectional itself. All customer service does is give you the run arounds and will not resolve anything. Spent thousands of dollars just to receive a damaged sectional and have them damage our home. WORST EXPERIENCE EVER !!!! All they care about is securing the sale and will lie to do just that.

Great experience finding what we wanted for our living room and at a great price. The customer service was superb.

Yacob Yosief did a wonderful job 10/10!!

My experience at Ashley's store was amazing. We were greeted as soon as we crossed the door. I didn't feel pressured or rushed while browsing the store which was great. Roy was fantastic at answering our questions about finance, furniture quality, and insights on mattresses. I will continue to visit this location for any future furniture needs.

Excellent service service from arrival thru completion of our order

They sold me a Mattress that was way over the rails. This bed is for a 9 year old child. When I went in the store ,the model bed didn’t have a thick mattress.I called them as soon as the delivery guys set it up. They even said that it wasn’t safe due to how high the mattress was. However the sales man said that we should get a thick mattress and it would fit just fine. As a sales person he should have known what mattress would been unsafe for a child to sleep in. Unacceptable of them and in unprofessional. They care more about selling an expensive mattress than the safety of the customer’s needs. I’ve been getting the run arounds since their policy is no returns or exchanges yet it was a mistake on their part. I’m hoping they fix this asap it’s been 2 weeks and I’m not letting my child sleep on I t until it gets resolved because this is ridiculous.This was the store in Pflugerville Tx

Incredibly patient and so supportive during the entire home buying process! Truly tried and help me solve any bumps that would pop up!

I bought the furniture in February and I’m still waiting for the table. When I called the computer system said it was ready but then I was told it wasn’t. I decided to pay for delivery since they kept changing my dates and the seller at the store didn’t even process the ticket. I was told last week that he was supposed to call me within 24 hours and is being 5 days and he has not called to process the furniture I payed for two month ago.

Thanks to Jacob Cajas for helping me get a brand new bed frame, he had all the information I needed and got things done quick and easy.

Quick and easy purchase. I was greeted at the door and shown what I could afford. The delivery experience is terrible though.

T was amazing! She was patient, insightful, helpful, easy to work with and extremely resourceful.

We were in the market for a new sofa as ours has seen better days, and came in here today to see what they had. They have a huge selection of all kinds of furniture. We found a nice sofa on sale along with two end tables. However since it was clearance we had to arrange our own transportation which we just rented a U-Haul and, the staff helped us load and it we had our new living room set same day. Very awesome. They have a six month no interest deal which is super cool. Overall had a great experience and the staff was super helpful from the store manager to the sales people. Definitely recommend.

I wish I had done more research on Ashley furniture store at the Pflugerville location . The managers Jason and a lady they call T ( has an English accent) are the worst ever . What you see in the store is not what i received when my leather sofa and love seat were delivered. He instructed me not to refuse them if there was any damage and to call the store for replacement. Well that's a LIE , they both wanted nothing to do with me and ignored me when I went to the store to address this issue. Both my couch and my love seat are sagging after having them for 3 days , on the cushions and the wrap around both pieces. Jason and T both were no help and he told me he was not going to get a hit on his store. Where is the customer service. He is sadly mistaken if he or T think I'm going to pay for this crap. I'm filing a complaint with both of them . All he wants is the sale . Don't let him talk you into putting any furniture on hold on your account. He is a crook . He did that to me with the first couch I was looking at . I then had to call my CC to remove that hold . He does it so it counts as a sale . Don't get me started on the side door they walk you out of if you dont purchase anything. Ashley has a person count when you walk in there front door so they are expected to sell according to how many customers walk in or they get dinged on not enough sales. So as the crooked guys that they are . They escort you through the side door . DO NOT SHOP HERE AND STAY AWAY FORM BOTH JASON AND T . They are only in it for the sale and don't care if you receive defective product. Worse store ever to shop at . No wonder they have law suits pending . These guys should go to jail for taking peoples money and delivering used or damaged products. I had to give a one star rating to be able to post this but there actual rating is a negative 0 stars.

Very helpful catered to me and my family and helped me pick out the perfect bed and bedset for me they even helped me stay in my budget

Roy was great 👍 He helped me find exactly what I wanted for my home. I intend to purchase more furniture here!

Was in yesterday (3/16/24) and felt immediately pounced on upon walking into the store. I politely told the sales associate that I was just browsing but felt harassed the entire time I was in the store. I will not be back because of this experience. I fully understand that people are trying to do their job but at some point someone should be able to read body language and understand that someone doesn’t want to be bothered.

Jacob Cajas was a great sales associate. He was efficient and assisted when we had questions. He made the purchase process easy.

Went in with a certain bed in mind and Jeff helped me find it and the perfect mattress also! Definitely will continue to shop there for future home furnishings!

Brandon and Mrs. T were great. We got our exercise in at the bigger box furniture stores but bought here bc they make what they sale.

They were friendly and able to answer my questions and give us different options.

Wanted to wait until delivery of my furniture to write the review. Yacob was the floor associate who helped me throughout the entire process. He was very professional and answered all of my insane questions and dealt with me very well, considering I can be a handful. The store manager was also cool. He came and talked for a bit as well as answered financing questions. I found what I wanted, and I set up a payment plan. Put $200 down and received both pieces in one week. The delivery guys were on time, really clean, and set up my table in 5 minutes. All in all, I will 100% be back to Ashley's, and I will make sure to come back to this location. Yacob did an amazing job, and I'll hunt him down in there and make sure he helps me again!

I purchased a mattress from Ashley with high expectations, but unfortunately, it fell short in terms of comfort. Despite several attempts to address this issue with their customer service, I found their response to be disappointing. They offered no solutions, such as an exchange or return policy, for a product that simply does not meet the basic requirement of comfort. Based on this experience, I cannot recommend buying a mattress from Ashley. Potential buyers should be wary of their lack of support for customer satisfaction post-purchase.

I'm not one to leave negative reviews, but the overbearing salesman mentality here is driving me insane. My husband and I keep getting texts, we felt suffocated each time we went to the store, we told them we would be in at some point this week to get the rest of the furniture as we got funds approved - which they took as a need to text us every day on top of the "leave us a review" .... After this, I will NEVER be using this store again and will be sending anybody I know elsewhere.

I wanted to say Thank You to Yacob Yosief and Jason for making my purchase so easy. They were so patient and kind. They explained everything in detail. Go see them. They will make sure you find something that will complete your home! Thank you again guys!!

Had an overall great experience shopping for my furniture. The process was quick and easy. Wonderful customer service. I will definitely be a return customer!

Yacob is a legend! He helped me with everything I needed and stuff I didn't even need, which was awesome. Approval was fast and easy, and the price of the items I bought was great. They helped me out on a few of the items and brought it down to an extremely reasonable quote. I will be going back to this location again.

We had a great experience with Jeff. Didn’t feel pressured or stalked lol! I can’t wait to get our new table Friday

I allowed Ashley Homestore to run my credit and I was approved. I decided not to purchase any items from them because I was being overcharged. I left the store and about 30 mins later I get this text telling me "Thank you for your purchase". How?! I didn't purchased anything. I called the number provided and the customer service rep stated that 2,500 was charge and was pending. How!? I didn't sign anything or purchase anything. This is Fraud! The salesman was mad because we spent two hours trying to work a deal. So I guess because he didn't get a sale, he decided to charge 2,500 to my new credit account. Bad Business!! Went to the store and I was told nothing was charged but they called the credit card company to tell them to remove the charge. So once again they lied. So why did I get this text. LawsuitLet me add the salesman called and left a message and stating that he cancelled my order, the order I never agreed too. Fraud!!

We had a great experience! Jacob waited on us and was very cordial and very professional. We would definitely buy from him again.

The service was outstanding

Nice sales rep. Assisted with all our issue and concerns.

Got a good deal on a high quality couch.. but had my truck broken into.. either secure your parking lot or move locations. Last time I go to this store.

Good price for a good sectional sofa

Good service but not impressed with the products now that I have them. Feels like there is no padding on the frame just wood covered with fabric. Expected much more for the cost and regret my purchase.

Buying experience was fine, but the pick up/delivery was a complete disaster. I purchased a sofa on Sunday (2/18) and paid outright. I opted to pick up myself from their warehouse to save on the delivery fee and was told I could pick up the following day on Monday (2/19) - this was confirmed. Their warehouse is in New Braunfels but I was fine picking up from there because delivery was a couple hundred dollars - no joke. We took two trucks the following day and made the 90 minute drive (each way) to pick up the furniture. To our surprise though, the warehouse is closed Sunday and Mondays - they had a sign posted on the door. I called the number for the warehouse but could only leave a voicemail. I then called the store where I made the purchase and spoke with my sales guy. I explained the situation and he too seemed surprised that they were closed. After some time on hold, he comes back to tell me he’s sorry and offered to reschedule so I could pick up another day, as if I want to make another 90 minute trip each way again. When I asked if they could just deliver it, he said yes, but I still needed to pay the delivery fee. So not only did I waste a day of driving and gas, but now their only resolution is for me to still pay for a delivery fee, despite them messing up. I had to ask for the waived delivery fee which still took getting a manager to accept it. I get that things happen and I don’t fault them for that, but I do fault them for their lack of responsibility and wanting to make it right instead of giving me a “oh yah, we screwed up, oh well…can you come back again this week?”

Great experience buying a new sofa with T at the Pflugerville store!

My husband and I had the best experience at the Pflugerville location today. Jacob was our very knowledgeable salesman. He was able to find us the right chairs to fit our families needs. As an extra he helped me convince husband to buy a beautiful sectional we did not need, and provided us with a reasonable price!! 😍 He was patient with us as our personalities are sometimes much!! Great Great experience we will most definitely be back, hopefully he will still be there!!

Great experience! Pricing a little high but they were able to work things out.

Amit helped us today. He wasn’t pushy and only showed me items I expressed interest in. His team was friendly and quick. Probably would have left without purchasing acting but felt confident and comfortable with Amit so we left with a bunch of stuff :)

Great customer service.kind courteous, very professional,👍❤️

I walked in with my s/o just to walk around and use the bathroom. While I was in the restroom the manager i’m guessing approached my gf and harassed her to show her ID because we aren’t 18. When I found out they escorted us to a side door because they didn’t want to let anyone see we were being kicked out because it “ruins their look for business”

Don't ever buy anything from Ashley furniute store in Pflugerville, TX. After they get their money, that's all they are worried about. They deliver a three piece living room suite but the sofa was a different color then the love seat and the wide chair. I've called over and over no help from the store manager are customer care department. No Help at ALL.

Brandon was very helpful

More ergonomic pillows in store

I spent $450 on a my first dinning room table just to have it delivered damaged and be told it was ineligible for replacement since I didn’t report it in the 72hr deadline. Definitely frustrating considering how much I spent furnishing my apartment and your inability to leave your customers satisfied!

Jacob did a phenomenal job. I highly recommend him and will be back for more furniture.

This store and Adrian went above and beyond to help us find the right living room set.

Knowledgeable staff, pleasant and patient.

Jacob was great to work with. We found exactly what we were looking for at a great price!

Everyone at this location was extremely helpful and kind. They are knowledgeable and can take care of your needs. I appreciate my salesperson, Albino he was an incredible asset.

We had an overall disappointing experience with Ashley Furniture. While our Sales Rep, Adrian, provided phenomenal service during the purchase of $9k worth of furniture, the post-sale communication and delivery process were highly unsatisfactory. Despite numerous back-and-forths on delivery dates, our items were delivered several later than the originally confirmed date. We had to make multiple visits to the store and even spoke to the manager, who assured us that our purchase was ready at the warehouse and guaranteed a delivery either on the same day or no later than the following day. Unfortunately, this promise was not upheld, and our delivery arrived over multiple days. Post delivery, we received a survey where we explained our experience. We were told someone would call us to make it right, but still have not received a call. It was disheartening that the excellent impression created by the sales representative was overshadowed by the subpar service from the delivery department. Waiting for several days, especially with a $5300 mattress sitting on the floor, was not the experience we expected after making such a significant purchase at Ashley Furniture.

DO NOT GO TO THE STORE. DO NOT WORK WITH ALVINO AT ALL. THESE PEOPLE ARE THE ABSOLUTE WORST WITH CUSTOMER SERVICE AND LIE ABOUT EVERYTHING! SAVE YOUR MONEY AND HEADACHE! If I could give this space negative stars, I would. Please do not ever buy anything from this retailer! This is absolute worst customer service experience I’ve had. To begin with, I had furniture delivered that was the incorrect configuration and the item that was delivered was damaged. I sent in a request immediately, and I never received a response back. Once I was contacted, I assumed I was getting notified of my exchange, and it was for a dresser that was canceled prior to delivery. The cancelation happened over two-months ago and it still hasn’t been reimbursed. I keep calling the store and they keep giving me the run around and NEVER CALL ME BACK. I call the store at least 3 times a week and I’m always very patient and polite. I’m sick of the efforts not being reciprocated, especially after this long. I’ve contacted my salesperson and they rarely respond and never call me back. I’m so sick of the TERRIBLE CUSTOMER SERVICE. Please NEVER GO HERE! If you’re looking for quality customer service and good furniture, you’re better off on Facebook marketplace. AVOID AT ALL COSTS. Go to Rooms2Go or Living Spaces. There are plenty of stores around the area, which would give you a beyond better experience. Hopefully, this is resolved soon.

Grate experience,explanation one everything on my purchase,thanks yacob.

Excellent treatment of the workers, 100% recommended.

2 months ago I bought a sofa and loveseat and I said I need these before new year and they said of course it will be delivere in 2 weeks.finally after 2 months on 01/24/2024 they delivered loveseat within damage 😂 the worst store

Jacob was very polite and helpful. We are looking forward to the delivery of our new furniture.

John the boxer is a Sweet guy and very dedicated to his customers. We truly appreciate him. Thank U for everything and especially the Great deals...

Trying to order through the website was difficult for me. Once I went to the store everything went through very quickly.

Came in looking for a new sectional. Jeff greeted me at the door and had exceptional customer service skills and knowledge of the inventory and deals going on currently. I also briefly spoke with the manager Jason, who was also very helpful and kind. Walked out happy and getting my new sectional in less than a week

Had an easy, enjoyable experience today thanks to Gabriel Faz and Lisa at the Pflugerville Ashley. They are both extremely knowledgeable about the products and terms of agreements, answered all my questions! Found me the very best deal for financing and even price matched from the corporate store. Been coming to this location since 2016 and will keep coming!

Was amazing experience do business with Ashley

Jeff was friendly and helpful without hovering over us. He answered questions, told us our options and made the breakfast table set purchasing experience easy!

They have best salesman. Brandon is the best salesman I have ever seen. I will definitely revisit. Overall good service

Too bad we cant give 0 stars ! Why a big company like Ashley authorize unprofessional people like this disrespectful manager who is working like a robot with no heart. If we go to your place it’s because we are more comfortable with human-beings but next time I will use the computer instead of dealing with people like this manager and never buy anything in Ashley Furniture !!

It was a great experience! I found a recliner that I really liked and we bought it. Alvino was an awesome sales associate. He wasn't pushy and was very informative. He gave us a great deal! So glad we looked at Ashley. Can't wait till my recliner comes. I know I will love it.

I went in with a list of items I wanted to purchase (found them online) and Jacob Cajas helped me with the purchase. He was helpful and it made the experience quick and easy.

At the physical store my salesman was super helpful and was a good experience. That being said. The delivery process has been awful. I sold my sectional 1 day after my purchase at the store with the promise that my new sectional would be at my home in 6 days. Got a phone call two days ago saying my two arm pieces were on back order and would be delivered on a later date, I said okay politely and moved on with my day. I received another phone call a couple hours later saying they were about to get those two arm pieces and it would be deliver the 13th. Super excited I continued on with my day. Fast forward to the delivery day. I receive a phone call letting me know one of my wedges were damaged but they could deliver all other pieces so I agree: the delivery guys show up with only 6 of 9 pieces of my sectional. I simply ask if there are any other pieces and the man says “well that’s all that’s in my truck you can reach out to the store for any questions, we use a different order system then they do” I say okay as he shoves his phone to me and says sign for the pieces delivered today. I politely ask which pieces I’m signing for and he sighs and goes back to the screen counts the pieces out loud and tried to make me sign the blank phone again. I say no I’d like to reach how many pieces of signed for. I make sure everything is correct and sign. Reach out to customer service to find out what happened with the delivery and why I wasn’t at least informed as to why my other pieces were not being delivered with the exception of the damaged wedge just to be told. “I have a delivery date of the 17th” super unhappy with the amount of money I have just spent in their store for them to be so careless about the whole process. Not even so much as I’m sorry for this happening I will make sure we get it taken care of asap.

Great price and salesman explained everything that we wanted to hear

If I could leave zero stars I would. Take your money to a local furniture store where you will be assured of quality customer service. I purchased a leather sectional couch from Ashley Furniture in Pflugerville, Texas in September 2022. Along with this couch my husband and I paid $689.99 for a 5 year protection plan and were told if we did not use the protection plan within 5 years the full amount would be refunded to us. I called in early December 2023 to file a claim for a single stain that occurred when our dog was sick. A technician came to inspect the stain Dec 22, 2023 and told us they'd call to confirm a repair. No one called us back. I called January 2 to check on the status of our repair since it had been several weeks and I assumed GBS was closed in observance of the holidays. I spoke with six different people between the Ashley support team and the GBS Support team and was told that GBS was refusing to repair the stain due to an accumulation of stains on the couch, which are not covered as part of our policy. I was also told I would not be able to use this policy for any repairs in the future due to the accumulation of stains. I requested a cancellation of our policy on January 2 when I spoke with a GBS manager named Kim who let me know we would be refunded a prorated amount and I would receive an email confirmation confirming cancellation of the protection plan. No one could tell me how much the refund would be for, and I was informed the Ashley billing department would call us within 2 days to confirm the refund amount. No one called us back. I have not received any email confirmation from GBS or Ashley confirming the cancelled policy. I called Ashley again January 5 and was told they had not received a cancellation request from GBS. I called GBS again and was told the cancellation was processed but would take time to be processed by Ashley. Both Hector and Vicki of the Ashley support team confirmed that we would be refunded the full amount of $689.99. Vicki told me she had requested a manager to call us back. No one called us back. Today is January 11 and our account still shows active on the GBS website. I have received zero email communication from either Ashley or GBS regarding our refund. I cannot express how dismayed and frustrated I am at the lack of communication during this process, and how deceptive I have found the entire GBS and Ashley staff to be. I will be reporting both companies to the Better Business Bureau for a lack of transparency.

Had a great experience today working with both Jacob’s. Thank you both for all of the help with our mattress choice!

Delivered just the recliners without armrests. It's not operable and they initially scheduled the armrests 5 days later. I contacted customer care to check if they can deliver early and that horrible agent rescheduled it to later date.

Poor education in system processes and product knowledge with zero to little help. Extremely poor customer service from the greeting salesperson at the door to the manager by the name of T.Steele. If I could rate 0, I would.

I purchased a sectional couch on 12/19 that is discontinued. I was told that there might be an issue with the corner wedge since there was only one left. I was super excited that on the 23rd it was set to be delivered and there were no issues with that piece. When it was dropped off, it was immediately evident there was an issue with the configuration. I told the driver and he said "sorry it's yours". He told me I had 72 hours to report an issue and left. I called the store immediately and even though the number is a 512, it sends you to a call center. There is no way to reach the store. I spent 20 minutes on the phone with someone who basically told me I got what I ordered and that he couldn't help me. I had explained I knew I got what I ordered but obviously it had been entered incorrectly and I needed to exchange the two end pieces since they faced the wrong way. He said I would need to contact the store. I asked how am I supposed to do that when the store number directed me to him. He said to hang up and push 3 for the store. There is no option 3... I then went to the store since there was obviously no one to speak to via phone. I met with one of the sales people who brought in his manager and they were very nice. Said since it was Saturday the business offices were closed and because Christmas was Monday, I would get a call on Tuesday. I in fact did not get a call on Tuesday and my husband went back in the store on Wednesday to find out what the situation was. He was told they were unable to find the parts needed to fix their error and I would get a call that day. He was then instructed to leave through the side door, not the front door. I got a call shortly after telling me I had to come in and reselect. I let them know I had wanted this couch from them and only this couch. The salesperson suggested another model and I went to the Cedar Park location to take a look at it to try and keep an open mind. I was also instructed to use the side entrance by the Mardel bookstore? I went through the front door and looked at the model suggested by the salesperson as well as every other couch on the floor and found them all to be not what I was looking for in my new home. I let the salesperson know and said I needed the couch picked up ASAP because I had movers coming and they would be bringing my old couch over to the new house instead (also an Ashley couch). He said I had only been authorized for an exchange and he'd talk to his manager and have them call me. I got no phone call that day (12/27). I received and email the following day with some information about coming in to reselect. I spoke to the salesperson again letting him know I wouldn't be picking anything else out and I wanted them to come pick up the unit but he did not respond. I replied to the email but it is apparently not monitored even though there's no indication of that on the correspondence and it said if I had an issue to contact customer service or chat. Since I had such a bad experience with customer service the last time, I opted for chat and no one ever responded to my request. On the evening of the 31st I received a call from my original salesperson saying he had just heard about my exchange. I reinforced it was not an exchange and I wanted the unit picked up. He said when the offices opened in the morning, he would try and find the two pieces needed to configure my set the correct way. The next morning he called me back and let me know he was unable to find them and said I would need to contact customer service. When I hung up with him, I called the number he provided and spoke to a woman who took all my information and then said she couldn't help me and someone from the store would call me back within three hours. That was two days ago. I have since disputed the charge with my bank because I keep getting the run around from the store as well as customer service regarding the wrong pieces being ordered. I understand the couch is discontinued but the unit I

Great products! And most importantly great customer service!

Great sales team and they really worked hard to find a sectional that would suit our needs as far as space, taste, and design. I was being a little picky because I know what I like, and I didn’t get all my boxes checked because basically what I was wanting Ashley doesn’t configure that way, but we found a suitable compromise that I feel good about and saved us a ton of money. Very friendly and personable and I’d shop with them again!

Really good experience, the employees are very nice, friendly & very helpful.

My parents and I had a wonderful experience at Ashley with Jacob. He was so helpful and helped us get an amazing deal. I’m so excited for my new couch that will be delivered in just THREE days! Thanks Jacob!!

I purchased a sectional couch on 12/19 that is discontinued. I was told that there might be an issue with the corner wedge since there was only one left. I was super excited that on the 23rd it was set to be delivered and there were no issues with that piece. When it was dropped off, it was immediately evident there was an issue with the configuration. I told the driver and he said "sorry it's yours". He told me I had 72 hours to report an issue and left. I called the store immediately and even though the number is a 512, it sends you to a call center. There is no way to reach the store. I spent 20 minutes on the phone with someone who basically told me I got what I ordered and that he couldn't help me. I had explained I knew I got what I ordered but obviously it had been entered incorrectly and I needed to exchange the two end pieces since they faced the wrong way. He said I would need to contact the store. I asked how am I supposed to do that when the store number directed me to him. He said to hang up and push 3 for the store. There is no option 3... I then went to the store since there was obviously no one to speak to via phone. I met with one of the sales people who brought in his manager and they were very nice. Said since it was Saturday the business offices were closed and because Christmas was Monday, I would get a call on Tuesday. I in fact did not get a call on Tuesday and my husband went back in the store on Wednesday to find out what the situation was. He was told they were unable to find the parts needed to fix their error and I would get a call that day. He was then instructed to leave through the side door, not the front door. I got a call shortly after telling me I had to come in and reselect. I let them know I had wanted this couch from them and only this couch. The salesperson suggested another model and I went to the Cedar Park location to take a look at it to try and keep an open mind. I was also instructed to use the side entrance by the Mardel bookstore? I went through the front door and looked at the model suggested by the salesperson as well as every other couch on the floor and found them all to be not what I was looking for in my new home. I let the salesperson know and said I needed the couch picked up ASAP because I had movers coming and they would be bringing my old couch over to the new house instead (also an Ashley couch). He said I had only been authorized for an exchange and he'd talk to his manager and have them call me. I got no phone call that day (12/27). I received and email the following day with some information about coming in to reselect. I spoke to the salesperson again letting him know I wouldn't be picking anything else out and I wanted them to come pick up the unit but he did not respond. I replied to the email but it is apparently not monitored even though there's no indication of that on the correspondence and it said if I had an issue to contact customer service or chat. Since I had such a bad experience with customer service the last time, I opted for chat and no one ever responded to my request. On the evening of the 31st I received a call from my original salesperson saying he had just heard about my exchange. I reinforced it was not an exchange and I wanted the unit picked up. He said when the offices opened in the morning, he would try and find the two pieces needed to configure my set the correct way. The next morning he called me back and let me know he was unable to find them and said I would need to contact customer service. When I hung up with him, I called the number he provided and spoke to a woman who took all my information and then said she couldn't help me and someone from the store would call me back within three hours. That was two days ago. I have since disputed the charge with my bank because I keep getting the run around from the store as well as customer service regarding the wrong pieces being ordered.

The best experience in any of the surrounding furniture stores in the Pflugerville area. They work with veterans and will give you the best price possible. In my opinion I feel that they also have the best quality in the area. Taylor and the store manager make sure that your 100% satisfied with no pressure or try to make you buy something you don’t need. I will be shopping for all my furniture needs from the Ashley store in Pflugerville. Thanks guys

Super friendly and helpful sales people.

Amazing how people are so good at what they do, i was referred to Mrs Jessica Wayne by my coworker all Mrs Jessica ask of me was to make a deposit of $500 into my trading account all by myself and with the help of her trading skills and knowledge Jessica got me a profit of $6,200 in 7 days. Now I understand why they are so many good recommendations about her. You can contact her for trading help she's good PM her via Email: jessywayne2j2@gmail.com WhatsApp +1(806)680-2345.

Jacob did a great job!

(Translated by Google) Fatal bad attention, deception with delivery (Original) Fatal mala atención engaño con los delivery

Stay away.. Two damaged items delivered I have been on the phone for over a week to get someone to come out and service the items. I tried to contact customer care and they keep telling me someone is going to call me etc.. I have 2 damaged pieces that no one will pick up or help me with and these were reported the day they were delivered. Awful experience junk furniture

They greet at the door when you come in and the question starts. The furniture is ok my friend tells me they are hard to deal with as well

Ashton and Tamlyn were so kind, attentive and helpful. It truly made my whole experience phenomenal.

We were told the sofa and loveseat both had a battery to operate by the sales girl and her manager. (Does not have a battery option) The store ordered the wrong color so we rejected it when delivered . They reordered the same color a second time and we rejected the delivery a second time. We removed and sold our old furniture when they gave us the first delivery date. So, we had no furniture until we finally received the third delivery 21 days later. You make your own judgement about the service. Aside from the service problems, we really like the Ashley furniture we bought.

I wasn’t given the option to have the chair assembled upon delivery, so it showed up in a box unassembled, and I was informed by the delivery team that it was a doorstep delivery. I was disappointed that I wasn’t given the option to choose assembly upon delivery.

Alvino was very helpful and friendly!!! Make sure to ask for him next time you go to Ashley furniture Store in Pflugerville.

I enjoyed the sales person Ashton who helped me - no high pressure and gave me several options based on my budget.

Lots of furniture stores to choose from. Ashley's has decent selection and good quality. Alvino was our sales support rep who struck an amazing balance of being available for questions and delivering information we needed without being overbearing and intrusive. Once we made our decisions he executed the checkout process very efficiently. We have a good experience with the sales team every time we come here.

Ordered a leather sofa from this store, after receiving i noticed it's extremally unconfutable due to getting very hot. Contacted customer service and realized they offer no return or exchange. i paid almost 2 grand for something i can't even use. So don't bother going to this place. find somewhere which offers some type of support.

Thank you...

Jason is a rockstar! He was so quick, efficient, and easy to work with. Plus he’s so friendly, knowledgeable and considerate, I had a great experience!

Ashley’s Furniture delivery arrived on time and the delivery crew was very professional and careful!!!

Steven took great care of us and we felt no pressure. We will be coming back again the next time we need something.

Great experience at Ashley Store! Great customer service by Steve. I would recommend Ashley Store to everyone!

Had a great shopping experience at Ashley yesterday, my wife and I went to take advantage of the great deals they had for the “Black Friday” and change and upgrade a little the furniture on our home, and I’m glad we did because Mr. Charlie Carson did a great job helping us to decide and then complete the purchase transactions, thank you Charlie, we for sure will be repeating customers now!

Purchased a table set from Steven who made the process super easy and quick! Then the table came almost a week sooner than they promised and I was so happy with the job Javier did delivering and building the table set. My table came 2 days before thanksgiving and I was sooo happy! They have true white glove service, and I was not pushed to look at more expensive sets, which I loved.

They were professional and quick with the delivery! Our product became available about a week sooner than expected and we were happy about that.

this has been the worst purchase ever, the store will not communicate at all once you purchase you are screwed, i was told a certain set was no longer available and it was, the management team will NOT call you, you would think that Mr. Perez could be the manager that he gets paid to be and call a customer that is not happy? The team that answers the phone are so very rude and put you on hold and never come back. I have always purchased Ashley in SA, Texas but I will NEVER purchase another piece and I will continue to say this to everyone I know. I am wanting the set that I asked for, the pieces of the other set I settled for were all damaged and this has been a nightmare on getting replacements and the store will not return a call and the manager is a poor excuse of being a manager if he can not call and try to make a customer happy. He has NO business being a manager and control his customer service through his store in Pflugerville, Texas. I highly encourage you not to waste your time with shopping at this location because if you have a problem or concern they DO NOT CARE to help or discuss to have a customer happy. They refer you to a GRT division, they understood and were nice but had not permission to approve a change. Again It is unbelievable that an error was made and I am wanting to purchase even more of a purchase and the manager of the store can not call me to try to resolve this purchase. He gets paid to be the manager but he does not have the backbone to stand up and be the manager. Not happy on the treatment and I am serious when I say do not buy from this location if you want to be satisfied.

Every time I look at the pile of poorly assembled chairs in my garage I get more frustrated. Never have I had to prepare documents to file in court over fraudulent business practices. I ordered 6 pieces of furniture with the plan to buy more if the pieces came in acceptable condition. Literally every single piece was far below expectations. Pilots holes drilled too wide, screws falling out of the chair, horrendous fitment of parts, lumpy chair liners. If there was a way to do it wrong, they managed to do it. We have been going back and forth with their customer service for months now and they have sent a technician who did his best but had no spare parts, another technician who was provided incorrect information by Ahsley and also had no spare parts, and a whole lot of stonewalling from the business reps. They have acted in bad faith every step of the way and I will likely have to take them to small claims court just to get a refund. I promise you half of these positive reviews are fake, RUN AWAY AS FAST AS YOU CAN!

We bought a couch from here it was delivered late. The next issue was within 24 hours we notice after sitting on the couch theres a loud creaking and something is clearly damaged. We call asking for a refund the next morning. They deny since we accepted the couch. We didn’t expect to have to check each seat and armrest. Ashley sells poor quality and does not allow refunds so I will never buy from them again. My couch costed over $2,500 btw.

Exceeded expectations! Steve was super responsive by text after we visited the showroom and was able to get our order confirmed and furniture on the way! The delivery process was quick and easy and even sooner than expected!

We absolutely love the new tables! They're a wonderful addition to our home.

Great prices and I love the customer experience they offer me thanks to Albino for being so helpful in my search for furniture.

Did not go into the store to buy patio furniture but we could not pass up such a great deal on some nice furniture. Ken worked very hard to get us the best deal & he did. Not the first time we have shopped & bought furniture @ Ashley & it won’t be the last!

Fast, excellent, convenient, and super friendly front door service and delivery.

very good experience, they treated us very kindly and helped us choose the best for our budget and they have very good prices and discounts, thank you :-)

Got a great deal on a floor model entertainment center. Great customer service.

Ashton was very helpful and delivered excellent customer service! He was very kind, patient, and considerate. I was traveling through town and helped me in the store.

I was helped by a very nice young man who devoted a lot of attention and time. But I was taken aback by the poor quality of the furniture. Everything I saw was made of some sort of imitation wood, and most items on the floor had scratches and sometimes even large knicks. Dresser drawers didn't open or close properly. The handle on a recliner was stuck and wouldn't budge. I did see some nice looking sofas but wasn't in the market for one. I can see now why people who bought furniture long ago just keep it. My 50 year old furniture is real wood, heavy, sturdy, and just needs refinishing, which is my new plan.

I was looking for a dining table, chairs, and bar stools. I found the perfect MCM set that will look great in my home. Lisa was super helpful and so nice to work with.

They damaged my dresser on delivery offer $75 refund to keep unit never have refunded my money.

Once again an awesome experience at Ashley's. Thanks to Alvino Pacheco who is great at what he does. 2nd time that he helps me find what I'm looking for & undoubtedly the last time. Will definitely be going back

Awesome service! Super helpful and matched the online discount in store ! Alvino Pacheco is our go to guy 🙌🏻

I worked with Alvino. He was absolutely amazing! he provided us exceptional customer service from the second we stepped in, to the second he stepped out. He was also working with other customers while working with us and he handled it very well and organized. I highly recommend requesting Alvino to be your salesperson! 10/10

Excellent! The people at the Pflugerville store are AWESOME!!! Everyone I have ever had contact with is wonderful!!! Big shout out to Steve and Ken!!! They are GREAT!!!!

I really have to thank the good staff and the good quality of the products of Ashley's store, I was very satisfied from the time of purchase to the time when the product was delivered to me, they are professional.

Joe was and outstanding employee and gave us great customer service

Ashton was very helpful

Sweet guy helped us. Lots of options, beautiful place, we enjoyed the experience.

We had a great experience, Steven was excellent. Not pushy at all, but super informative. Great attitude and customer service.

Joe was great. Already had selections picked out for us based on our needs before we got there. Can't wait for my new furniture to be here this week!

Joe was very attentive and answered all our questions with no sales pressure. We appreciated that.

Yesterday was more first time going into an Ashley’s store and Jason, who is a new employee was so nice and down to earth. He greeted my bf and I as soon as we walked in the store. I showed him the table I was long for. He got his Supervisor also named. “Jason” to help us. They both were patient with us and took their time to find items to fit our needs. I definitely Will recommend people shop at Ashley’s Furniture store! Great experience! Jason (employee) deserves a RAISE!

Jacob Faz was extremely helpful & professional with assisting me with making a purchase over the phone for my aunt.

Great customer service without stalking. Lisa S was very helpful, and ensured we made the purchase we wanted.

Love buying furniture there

We went in on Labor Day. Was met by Alvino. Super nice guy! We ended up buying a dining room table and a couch and recliner. Alvino went above and beyond to help us out. Would highly recommend!

My review is solely based on my experience after my purchase. NOT MY SALES REP (who was great.) I ordered a bedroom set and was told we would receive it on a certain day and it was delivered. However, the bed frame was missing a few holes and the guys were unable to assemble it. We were told that they will escalate this issue to get someone from the manufacturing company out to replace or fix the frame. We were given a number to text to to follow up with the status. When we texted the number we received a response that they were going to get someone out here to get this fixed within 24-72hours. A few days later, NOTHING. We texted again and received no response. We called, they told us that the ticket has been closed and that we will have to re-open a NEW ticket in order to get someone out here to replace the frame. And that we should hear back within 24 to 72 hours. Now we do have couches we can sleep on until then however, we didn’t pay over $3000 to sleep on the couch. My husband went up to the Ashley furniture store to talk to one of the managers and all they could do is tell him that they do have it in stock, but that the replacement order still has to be approved. What an annoyance. Not really sure how you can avoid an issue like this if you like shopping here but just a heads up.

Lisa was incredibly helpful and carried herself with exceptional customer service! She assisted me in figuring out what I wanted and the best possible way to obtain a delivery out-of-state. Thanks again!

My sale rep Lisa Shannon was terrible. Had problems eith my furniture. She acted like she didn't care. When I was buying the furniture she was nice. Please don't use her as a sale rep. She not reliable when you need help and information. She gets ghost. Bad experience with this rep ..

People there are awesome, you will get what you need and what you want with reasonable prices.

I visited Ashley in Pflugerville to purchase furniture for my elderly mothers new apartment. Our Salesperson Jasmine was very genuine and helpful with keeping us within our budget. I would recommend Jasmine a 100 % for great customer service.

We visited Ashley furniture to buy my elderly mother some furniture for her new apartment and our salesperson Jasmine was amazing. She helped us make choices to fit our budget and ordered a bed frame that wasn’t on the showroom. I would recommend Jasmine 100% to receive great genuine customer service.

Good service and salesman was great.

Great selection, sales guy was great and not pushy.

Great store and customer service!

Great Service and good quality furniture. Steven was excellent to work with and took care of us. He told us he would give us a good deal and he did what he said.

Had a great experience today purchasing our love seat

All perfect

Steve was awesome. Very professional and courteous. Thanks for all your help.

Great service nice lady who helped

Lisa was knowledgeable, helpful and really friendly. Thank you so much for helping us pick out what we needed!!!

Losing customers due to Acima! Purchased furniture in May and still haven’t received merchandise that is not defective. Contract incorrectly written up. Acima: Predatory lending practices, consumer abuse, and fraud! This organization has used the reputation of other lenders who work with buyers with less than the perfect credit to commit utter abuse! I purchased furniture then realized I was being charged for items I never agreed to. When I asked for a copy of my bill no one would provide my contract for 2 weeks! Upon getting it I asked for the contract to be cancelled as I did not get what I asked for and was not going to pay 3k$ for it. It’s been exactly 2.5 months since I requested the return and cancellation. I have had people rudely hang up on me, lie to me about my “options”, accuse me of never making a payment, and blatantly yell at me. When I asked someone in the resolutions department to pull my call records as they have completely omitted the truth in my records I was told no! Next stop the better business bureau and consumer affairs! I never had this experience with Acceptance now and have had 6 contracts and purchases with them. This is unacceptable! I am now being asked to pay $1k to return merchandise… I’m appalled!

It’s ridiculous because you can’t help if the purchase was done in store. How is a customer supposed to know that?!? Then the store doesn’t answer either. Worst experience!

Jasmine Polmanteer patience throughout the process was exceptional. She never rushed us and allowed us to explore various options at our own pace. She answered all my questions and she even showed us other options based on all the needs we needed. She gave my husband and I space to discuss pricing and our options. We didn’t feel pressured at all!From the moment we walked in and leaving we had a great experience thank you Jasmine.

I had a wonderful experience at this Ashley store. I had been looking for a bedroom vanity with no luck and they had a really pretty one that I was able to take home right then and there. They were very helpful and the transaction went so smoothly.

My experience with Alvino Pacheco was an EXQUISITE series of demonstrations on a mattress that I could hardly live without. I recommend everyone to stop in and take advantage of the truly unique buying experience provided by this young man, he is the future of the company at Ashley Furniture, which I will personally be referring to as ALVINO Furniture moving forward. I wish I had daughters of legal age to offer Alvino in exchange for such a splendid process, the time spent with him was well worth 100 acres of grass fed cows freely grazing in abundance. Bravo, Alvino! BRAVO.

Worthless furniture. Lazy employees. Horrible managers. They charged me for a bed that came with a BIG NASTY stain on it. YUCKY I told them to take the bed back. But they still CHARGED me the delivery fee. What type of business are they running here?. While I was standing there, so many other people were in line complaining. About how late the delivery was how cheap and horrible the furniture was etc. Lazy customer service HORRIBLE STORE POLICIES. I own a business and I'm goning to tell everybody I know about how absolutely horrible this company is. BUYERS BEWARE!!!!!!!

Many different style of furniture available and price is reasonable. Jacob sals man was supper nice:)

I had a great time it was great!

I would give 10 starts if I could. I was greeted immediately by Reagan and Jason. They let me take my time and helped me with picking out the perfect bed set. Even went out of their way to get my Floorplan to make sure it would fit properly. Because of this experience I'll be coming here from now on and spread the word to family and friends. Thank you!

I had the best experience walking into the Ashley Home Furniture store I was first greeted and then assisted with what I was looking for which was an experience for me what I wanted I was unable to get at that moment but Jasmine which was assisting me helped me out a lot and was wonderful reaching out to her manager Jason which was a GOD sent he did not let me leave the store until I was able to get a sectional affordable for me and the same with Marqwta she was great in helping me finance the whole order..They all just have me their time and patience I really appreciated that.. These are the people you want to talk to when you visit the Ashley Home furniture store in Pflugerville, TX..15424 FM 1826..They will take care of you..I WILL BE BACK!!🥹😁

You really have to look to find good quality furniture. Things are reasonably priced but I would be surprised if the furniture would last five years.

No one offered any help or asked what we were looking for. Definitely put off from the experience and won’t be buying our living room set from this place.

The patience of customer service and not feeling pressured from the sales team. And had exactly what we were looking for.

Absolutely loved the whole staff,! Wonderful shopping experience

Jacob (boxes) was a great salesman! He helped us, gave us space to talk out what we were purchasing and then came back and asked if we had any questions. He wasn’t following us or pressuring us like most sales people do. He’s was very helpful and we are glad we met him! It was a great and easy purchase!

Very friendly and knowledgeable about the service.

Fast, helpful, and polite.

Excellent service

La mejor experiencia en comprar y lo mejor en atención al cliente

Quick and easy service

Great customer service, timely delivery, kind staff

Jake, the sale consultant delivered what we needed it, thank you .

Steve was very professional, nice and courteous. He made me very comfortable and gave me confidence in my purchase.

I have purchased many items in person and online. In both cases, I had a good experience. However, everytime I needed customer service by phone, there is none, their phones are answered if they are answered by people working on the warehouse and you are told you must go to the store, which is 1 hr away in my case to solve or answer a small problem. Very frustrating.

Overall, great experience! Jasmine helped correct a mistake on a recent order. She went above and beyond to make sure that everything was taken care of and that I was satisfied.

We receive great service from Ken. Outstanding customer service and was very patient. Walk out of actually with everything we needed for our new home.

They have beautiful things and excellent service, my purchase process was successful.

Reagen was knowledgeable and very nice to work with. Selection was great and I found exactly what I was looking for at a reasonable price.

I had a great experience at the Pfluggerville location! I went in and Reagan greeted me with a great friendly smile and asked how I was doing. I asked her for help in selecting a mattress and she quickly assisted me. She also had a mattress specialist ( Jacob ) assist me in my selection. Both were very helpful and where not pushy at all! I felt very at ease and they allowed me to make a decision with all the helpful information that was given! I received my new mattress on Thursday night and I absolutely love it!!! Thank you guys!

This is regarding the delivery schedules that keep changing. We were supposed to receive the furniture the week of July 12th but now it keeps getting postponed to July 28th with no clear clarity on the actual dates. The store keeps redirecting to warehouse and claim that they have no control and the warehouse shipping team is responsive but at the same time keep changing dates for over a month. However while making the sale- they said it should take only 4 -7 days

Ken was very helpful.

We had great service from Alvino. He was patient, helpful, and informative. He found us the perfect bed and the extra savings helped.

Had an less than great experience in your store today. I walked in and like at every other furniture store I was met with sales people at which time I respectfully asked to allow me to take a look around and if I had a question I would let them know. Which they did but then a few mins later the same person came back and started asking me questions. I just wanted to shop on my own and I reiterated that. She continued well you are looking at this is that what u are interested in? I again asked for her to leave me alone and she told me she’s here to help me. I again stated if I need help I will ask. She got me orated enough that I walked out of a store that I had the intention of buying 3 rooms of furniture when I walked into it. Every other store has not been a negative experience like that. Extremely poor customer service to badger a customer. If that’s how your company does business I’m glad I didn’t give you my hard earned money. I also made this same complaint as a comment on Saturday but got zero response. Like you condone upsetting customers apparently. Absolutely horrible

Joe was very professional, detailed and patient.

Nice furniture selections for different design styles. We felt we made a better and more informed purchase decision thanks to Diego Rodriguez's attention to detail and helpful information about all discounts and the 5-years product protection.

Bought multiple furniture pieced thanks to the help from Diego Rodriguez. He was a great help answering all my questions and he got me a better discount compared to what I saw online.

Great service!

Very nice people work there their that will help you 👍

I was looking for special sleep sofa and they found it online, gave me a great discount and processed my order really quick. Excellent customer service!

(Translated by Google) Fut to the place and very pleased with Diego Rodríguez a very good service I left very pleased and happy with my product (Original) Fut al lugar y muy complacida con Diego Rodríguez una muy buena atención me fui muy complacida y contenta con mi producto

(Translated by Google) Diego Rodriguez a wonderful attention and excellent treatment and management with the products (Original) Diego Rodriguez una maravillosa atención y excelente trato y manejo con los productos

Definitely ask for Diego Rodriguez when you go! He was so helpful in helping us find a couch.

Good service. Reagan was outstanding!

I had a great shopping experience with Jacob a.k.a. boxes. It was low stress, low pressure, but he was super helpful. Helping me decide what to buy. I’m sure I will be back.

Steve was nice and helpful to us . Finally deciding on what mattress to pick : thanks to him .

Excellent furniture and Jacob Furr was a fantastic sales person. You would love his customer service and the great deals the store offers.

Amazing service, we got helped by Se and he was amazing, very helpful and always giving us recommendations and the best options for us. He is the sweetest and best salesman ever.

Very good Jacob is the sales person who gave very good deals and very good customer treat appreciate it

(Translated by Google) Diego Rodríguez treated us excellently. Very good service (Original) Diego Rodríguez nos atendió en forma excelente. Muy buen servicio

I went in and bought a queen size mattress. With the sale of the mattress, I was asked about the bed gear box. I was told it came with a set of sheets, pillow protectors and 2 pillows. Sounds perfect!! When I arrived home, it had a set of sheets with 2 pillow cases (not protectors), and only 1 pillow. I called and could not get through, so it gave me a number to text. When I received a call about it, I was told the queen box only has 1 pillow and I received everything I was supposed to get. Keep in mind, “all sales are final.” I asked if they would make the situation right. It was stated to me that this is an educational opportunity for the employee and I could come in and purchase a second pillow to make it right. At the time of purchase, a young lady was working at the desk. She was wearing an extremely short dress that when she would slightly bend over at the copy machine, her underwear would show. She left and came back to get her phone and keys. She did an upward motion causing her dress to come up in the front showing off her underwear again. I said something to the manager and his response was he told her to go home, but she is not under him. This is the same girl (not under the sales manager) that told me she would make the situation above right with the learning opportunity and I could just buy a second pillow. I will not go back to this store due to the customer service.

This is a very dishonest business. When you buy in store and pay, they give you a date when things will be delivered. But when the delivery came, two major items were missing and they still collected all the money. And the burden of proof came upon me to prove that two of the items were missing from the delivery. I finally got my money back but I promised to never buy anything ever again from them and I make sure that everyone among my friends know about their dishonest practices.

Great service and product s and their sells staff is great, i was fortunate to get Reagan Parker, she is a professional for sure, if your other staff member are as good as she is, you can’t be beaton, Give my thanks to her, Thank you

Lisa helped us and she was super awesome. She was the perfect balance between assisting us and allowing us to explore independently! Great quality furniture as well!

Diego was very kind and patient with my husband and I. He was able to give us an amazing deal on a set of couches and couldn’t be happier. Thank you Diego and Ashley’s Furniture!

I went to this place to buy a mattress, Jacob faz help us out, very good service!!! Thanks Jacob....

Worked with Jacob on getting a new bed. Visited the store a couple months back and had the chance to work with Jacob again during this visit. My wife and I were able to walk around and browse comfortably and find Jacob once we had made a decision. Very easy process with Jacob, and he was extremely nice and friendly.

Amazing customer service I recommend Ashley ‘s 10 out of 10 I can always find what I’m looking for at Ashley’s. Love their customer service.

Our salesman was awesome he even almost put us to sleep while he demonstrated matresses for us, I highly recommend Ashley Furniture in Pflugerville Texas.

Was super nice and helpful with getting me the product I needed. Great service!

I have been calling repeatedly to try to get an issue with my furniture sorted out with this location. No one has ever answered or returned my call. The general Ashley website is only bots and are also unhelpful. Never had this issue with any of their numerous competitors.

The worst experience we have had with Ashley Pflugerville store. Starting from sales to getting refund. We still didn't receive our refund after almost one month and keep getting excuses like 2 weeks their phone system is down and manager is off for today. Never going to purchase anything from Ashley

Loved the service with Alvino and his manager in charge. They provide great customer service and tended to my every need in what furniture I was wanting.

Excellent service

Steve de paz helped us 💯 best service wver also they got a lot to choose from

Edit to respond to Ashley's response - We have text that number multiple times. All we keep getting back is "due to system outages we don't not have any current information." How do you have system outages for over a week. How is this business running at this point? I have spent over 10K at Ashleys, the Victoria location, and never had this issue before. We bought our couch a few weeks ago. We ordered a sectional and they told us if we wait an additional week we will get the ottoman all delivered together with the couch. Well, the ottoman was nowhere to be found. The additional piece for the sectional was ripped. So the delivery guy told us it was the right one, but it wasn't and we didn't notice at first because right now it is only 2 seats on each side (since he took the ripped piece back) He lied and told us to sign because everything was correct. So we have the wrong couch and their systems are completely down and we have been trying for over a week to get them to replace it. We have sheets over the couch so it doesn't get damaged. We have no where to sit in our living room. This is ridiculous. I will not change my review until we get the $2100 couch we paid for. (As you can see in the photo, we didn't realize it was the wrong sectional. We wanted right arm, not left. We trusted the delivery guy who said it was right.) So we have the wrong couch and no ottoman after paying $2100

I am a very patient and understanding person when it comes to mistakes and delays but NEVER AGAIN. It was my first time in Ashley’s. In store experience was great and was eager to have our new sectional in our new home. We are now 2 weeks out and I have half a sectional in my home. Customer service was unacceptable. No one was on the same page. Couldn’t get anyone to give me a call back. When I did get to speak with someone from the store no one apologized for the inconvenience and STILL haven’t heard back from a single person about my order. NEVER AGAIN.

This store is a mess! So many new folks that have no idea how their systems work and how they impact not only their jobs, but the experiences they have with there customers Our experience with Jake started off well enough. My wife and grand-daughter had already spent the better half of the day browsing at another well-known competitor. Ashley's offerings were more limited, but did meet our needs. We explained to Jake that I was goig in for back surgery on Thur, 6/1. Settled on our preferred choice within minutes. Jake was helpful in getting paperwork started and finalizing the sale. Delivery was going to be the problem Jake said the earliest he could arrange for delivery was Th, 6/1. We reminded him again that we couldn't do it then or the next day, due to my surgery and subsequent hospital stay. In fact, 6/3 was probably not going to work if they kept me over a 2nd night, which was a real possibility. Jake looked at Delivery Calendar again and explained Ashley didn't delivery on Sun, 6/4, or Mon, 6/5. We chose Tue, 6/6 for delivery. We did not hear anything else from Ashley re: this order until Sat, 6/3, 4:34pm. when my wife received a text from Jenny stating "we have not received your confirmation for 06/06/23, Tuesday 4-7 PM. Please reply YES or NO to reschedule. My wife immediately responded, "yes, deliver my love seat" Jenny then resplied, "Great, you're all set. We'll see you on 06/06/23. I'll let you know when the driver is about to head over. On Monday, 06/05, my wife received a text mssage that Ashley was experiencing an unexpected major system outage. As a result, we are unable to deliver your schedule order. Your delivery scheduled for Tuesday 06-06-2023 is postponed unfortunately at this time, we cannot provide a new delivery date, however we will communicate as soon as we can. My wife exchanged a few more texts that afternoon. The last response at 5:32 PM we received was "Currently we do not have any information on what is causing this issue. You may call us tomorrow during normal business hours to receive a system update. We aplogize for the inconveniece. My wife drove back to the Ashley Store on 06/06, around lunch time or shortly thereafter. She spoke to Jasmine at the front desk. My wife explained the whole issue and Jasmine said she would figure out what was going on, as their phones were down to, and would get back to her later that afternoon or the next day. When we didn't hear back from Jasmine by early afternoon on 06/07, we drove down again. I asked to speak to a manager. There were 3 guys in the store at that time, Jake our Salesman sitting behind same sales counter, the hispanic cocky guy who spoke up saying the managers had gong home and he was the next best thing, and Robert (blue shirt) who commented we was done for the day and couln't wait to get out of there. My wife and I explained the whole situration to the other guy (and I couldn't remeber his name; that was my mistake. Ths guy said their computers and phones were down and had no way to look anything up. He obviously didn't know the difference between front office computers and back office servers. I even tried to arrange to cancel this order, but he said he couldn't right now. I told him I wanted a callback from a manager the next day (today) and again left my cell phone number. I reminded him that my wife had also left her phone number with Jasmine, who said she'd call back as well, but never had. The voicetree for Ashley today had been updated and did make mention of their systems, including phones, being down, but it also provided a text number we could use for any questions AND added that there were folks at the store that could assist with answering qustions. Not sure if that woule be questions outside of anything involving these issues, or even if text number was tied into their systes for voice calls. They all have cell phones, so a simple callback providing any updates at all, is better than no update whatsoever.

Decided to buy new bedroom furniture was very happy with the price and the salesman. I was told computer was down so they couldn't complete my order. No biggie it happens. After leaving I had a question about the furniture, so I called and I couldn't get thur. I have called 15 time's and I can not get anyone to answer. Says they are closed or unavailable. So I called the 1800 number no one can help me or knows anything. I am just glad I did not finalize my order. Still have not heard from the store if the order was even put in. .will not return

Had a great experience, was able to shop and find what we wanted without being pushed or stalked. When we did find what we wanted, we were given plenty info on the product along with other choices similar to compare.

Helpful employees, they knew their stuff! Ended up getting a mattress that cools and has Bluetooth….can’t wait until it’s delivered.

The guy who helped us was very helpful and knew what he was doing the manger came to make sure we were getting a good deal on the sectional we purchased! Great shopping experience would definitely recommend this store!

Have been under the impression that Ashley was way more expensive than everyone else. Thought we’d take a look anyway. We’d already been to three other stores. Surprisingly, the pricing was comparable to everything else we saw. Met with Conner and he was very patient and zero pressure. He let us look around, let us know where he’d be if we had questions, answered them all. And only got management (Jason) involved when necessary. Jason was great too! We made a decision based upon product and quality. Not pressure and BS! Want a great furniture buying experience, go to Ashley in Pflugerville and ask for Conner or Jason. They were both very pleasant to work with. Thank you Conner and Jason, we can’t wait to get our new living room set.

Very helpful and friendly

Joe at the Pflugerville location was the absolute GOAT. We had come in a couple of weeks beforehand and the original salesperson wasn't available, but Joe stepped right up and was courteous, attentive, and got me in and out in less than 30 minutes. What an amazing experience!

Was a wonderful experience. I highly recommend Ashley. Customer service was excellent.

I’ve never met so many people in one store that were just not willing to help. We ordered a bed for my daughter and noticed whey sent us 2 different things, a book case that was supposed to go to the bed frame we thought we were getting but instead they sent us a bed frame that did not go with it. We called explaining that and the manger told me send her videos and pictures just to tell us we did get the right thing. I also noticed her bed frame they sent me was actually LESS than what we paid for. Which then they refunded the difference and just told me call the technicians to try and put it together. If we got the right thing why are we getting a refund ??? The techs said we didn’t get the correct items either… We’ve been calling with no call back and when I do call they don’t care to help. Just go to Living Spaces

Overall it was a great experience, we got all the stuff we were looking for. The quality is good. The sales manager Jacob Caljas did an extremely good job during our visit. We definitely recommend visiting this store for all furniture and home needs.

We had a great experience at Ashley Furniture! We highly recommend Jake for help with anything, but he had amazing knowledge in the bedding department for my 91 year old mother. He was just fantastic!! So patient and knowledgeable! Thank you Ashley Furniture for hiring such a fine young man!!

Reagan is very professional

The customer service was great!

The great customer service

Minus if possible because of the customer experience. The management doesn’t have basic mathematical skills to calculate the pricing and when customer tries to explain the same, they start shouting. Had worst experience and never going back to this particular Ashley store.

DON'T SHOP HEREDON'T SHOP HEREROACH INFESTED SOFA!!!!!!DAMAGED SOFATERRIBLE CUSTOMER SERVICE!!!!They take your money and RUN!!!Delivery was a headache! The delivery time kept getting pushed back every hour. My item was finally delivered 4.5 hours late. The delivery guys weren't going to set up my couch even though Jake told me they would (I have receipts)! Text message. After the delivery Guys left, I noticed that there was damage on multiple locations on the couch. I began to sit on the couch and a cock roach came running out of the couch. I fell to the ground because I was so startled. I the looked under the pillows and saw another roach. I asked them to pick the couch up because I don't want roaches in my apartment, but they said I have to open a claim and wait the process. The apartment I live in is a new apartment and I am the only person who has lived here. There were no roaches here. The people at the store were so rude to me. They were not understanding at all. They left me on hold for long periods of time so that I would hang up, they denied me access to a manager, they hung up on me. I'm having a surgery tomorrow and I wanted to be comfortable in my own space but now I am so uncomfortable ever since this couch has been in my apartment. All I want is to return the couch and a refund. They advised no refunds. Why do they think I would want them to put another couch from their warehouse into my apartment?! I am stuck between a rock and a hard place because they will not refund me. As I wrote this review, the store has me on hold for an extended period of time..smh the store isn't very big. Either the manager is there or not. This has been so stressful for me. I will never recommend this place. PLEASE LOOK AT THE PHOTOS ATTACHED PHOTOS

Worst experience ever! Not impressed with the Pflugerville staff nor the complaint process of this company overall. We were promised one thing, received another, told there’s only 1 person that could handle return/refund, and here we are 2 months later, and still have no real resolution. The staff is rude. The manager flat out lied to us. Never again.

Do not recommend this place ! My husband & I purchased a bedroom set , coffee table , night stands couches ect . For our new apartment. Everything was from them , spent ($12,000) thinking we were in good hands ! Coffee table wood was cracked when delivered & unbalanced , bed frame cracked due to cheap ass wood ! Our dresser was delivered as a wrong piece and they took a month to actually talk to us back & forth due to no one helping us !!! Horrible Lack of Communication stated we have 72 hours to return if we do not like any purchase , and another person told us once delivered there is no returns . We were told multiple different things from multiple workers ! We also got a new dresser delivered broken , the glass it about to pop out ! Horrible Horrible !!!!!!!!!!!!! I called the number given from the comment & still no help ! No refund policy this is BULLSHIT We got fucked big time !!!!

Well, I will simply say this store is disgusting!Bathrooms are so dirty, garbage overflowing in the bathrooms. Bathrooms smell of rotten food in the trash. The amount of pee on the men's bathroom floor..... just disgusting!We visited today 5/28/2023 right when they opened, so to think of the 10 plus associates standing around could have done some cleaning. Then the garbage cans outside the store were overflowing as we walked out. Staff standing out side the front of the store smoking just sealed the deal for us. We will never buy ANYTHING from this store. We went to Living Spaces, we may have paid a few dollars more but worth it to be in a clean environment!!!!

The rep that attend me was great! But we had to wait about 4 hours!!! As their system was having a lot of issues.. overall .. I still think the rep and the store manager where really great.. they did gave some good deal for Memorial sale weekend, and I thank you for that..

Jake greeted us at the door. We told him what we were looking for, and he told us where to find them. He let us browse until we went to him for a final, sale price. Very personable and not at all pushy. Love Ashley's furniture, prices, and sales reps. We will go back there.

Awesome service hy Role

Steven was so very helpful in helping me find what I needed thank you so much

(Translated by Google) My husband and I have visited this store, I recommend it 1,000%, our seller was Diego Rodríguez, excellent service, pleasant, sociable and above all very understanding with his customers, when they come to visit this store I recommend that they look for Diego :) he helped us a lot on our purchase. (Original) Mi esposo y yo hemos visitado está tienda, la recomiendo al 1.000% nuestro vendedor fue Diego Rodríguez excelente atención, agradable, sociable y sobre todo muy comprensivo con su clientela, cuando vengan a visitar está tienda les recomiendo que busquen a Diego :) nos ayudó mucho en nuestra compra.

(Translated by Google) Excellent service, very pleasant, the attention was comfortable in the stores and grateful to the seller MR DIEGO RODRÍGUEZ 🙏👍 (Original) Exelente servicio muy agradables la atención estuve a gusto el las tiendas y agradecido con el vendedor SR DIEGO RODRÍGUEZ 🙏👍

We talked with Steve De Paz on Saturday and he was very patient with me. We told him we would come back the next day. He told us he would honor the price he quoted when we return. Well we returned today and he was a man of word, he honored the price and we are very happy with our purchase. Thank you Steve for your excellent customer service.

Joe was great - no pressure attitude & fast - we described what we wanted & he took us directly to the couch we needed. His friendly & relaxed demeanor allowed us to think clearly about our decision & have a good time while doing so. The purchase was made in record timing & the delivery is supposed to be fast, in perfect timing for our house guests. Thanks!

Worst furniture experience. They assembled the bed without any center support. They said they will send the replacement parts but nothing has arrived even after 2 weeks. It’s a scam! They provide half the product and say there’s no return policy, neither are they sending the part. They keep giving a new timeframe for the delivery of the missing parts. We paid thousands of dollars for the bed and mattress, which we are not able to use at all.

Highly recommend, no pressure sales!

Very professional, nice and Jacob gave me a very good attention. It was wonderful!

Jacub was incredibly helpful, kind and patient helping us find the perfect couch.

Los precios son más económicos que en otras mueblerías

Sara Poole was very helpful 👏

Our salesperson, Connor Wallace, was knowledgeable, friendly and helpful in our purchase of 4 barstools, protection plan and assembly and delivery fee. We are likely to return to Ashley and consult Connor and his supervisor Jason for our future furniture and home goods needs.

almost everything I ordered arrived late and defective. Very poor customer service!! Not worth the hassle

Great service and good customer service from joe! Very helpful 🙂👍🏼

I liked the help. Very thorough.

excelente servicio 👏👏👏👏👏👏

Muy buena atención al cliente estoy satisfecho 😁 por todo gracias 🙏

worst customer service, worst policies, worst everything!!

I was working with Joe from one of the Austin, TX locations and he was very patient with me since I was an out-of-state client. He kept calm throughout the process and was very instrumental throughout my furniture sale. I appreciated that very much. I would recommend Ashley Homestore to anyone looking for good service and good-quality furniture.

Se was great! Super helpful, and very knowledgeable. He checked in on us often, answered all our questions, made suggestions and made sure we were well taken care of. Even when I noticed a little discrepancy he jumped right on it and got it all fixed up! Hes the best!

So apparently this site as well as Ashley Furniture Corporate offices like to SCAM people out of their money.. they like to send Furniture you didn't order and then send people items that are of lesser value and tell you you're stuck with it... Even though you tried to get the delivery guy to take it back... Apparently, the Assistant Manager is incompetent and doesn't know how to do her job... and nobody all the way up to Corporate wants to take accountability and responsibility for their negligence and incompetence.... I'd give them 0 stars 0️⃣🌟 but that's not an option... The delivery driver Said it was the the salesmanship fault aka assistant manager...the assistant manager said it's the warehouses fault and corporate doesn't say anything..... 🙄 🙄🙄.. GIVE MISHA HIS CORRECT BEDROOM SUITE OR GIVE HIM A REFUND...BTW THIS IS GOING VIRAL... YOU MAY WANT TO CORRECT YOURSELVES BEFORE YOU'RE JUST ANOTHER COMPANY CLOSING THEIR DOORS FOR GOOD

They cheat people out of money

Diego was extremely helpful and nice

We came in the store Diego greeted us and helped us out a lot.

Absolutely recommended. Jacob helps us out thru all the process. We’re very happy with the quality we were able to find in the furniture we purchased.

Great furniture and friendly employees

Friends ordered a bedroom set. The incorrect set was delivered. The delivery people refused to take it. The assistant manager said there was nothing she could do. Waited 3 days for that answer. The bed frame they were given was CHEAPER then the one they picked out and paid for. DO NOT SHOP HERE. THEY SCAM PEOPLE!

Delivered incorrect item twice and will not take it back or refund money. Unacceptable

This store is trash. The assistant manager ghosts people for days, no communication, talks bad about her warehouse staff in an unprofessional manner. So much chaos. I will NEVER again be a customer for this corporation. Seriously do not waste your time or money. Literally everything is a hassle.

They will deliver the wrong bed and make you pay for it. TRASH

Do not buy anything here is a scam

They send whatever they want even lower price items that don’t match. Horrible customer service.

Before purchasing anything in store check the online price. Unfortunately we learned this the hard way. We went to the store looking for a power lift recliner that my mom was going to need before her upcoming surgery. They had one on display that she loved, unfortunately it was not going to arrive in time for her to have it before her surgery. The salesman checked their stock and found a recliner that was "similar" and would arrive on time. This recliner was priced the same as the one we saw in store. We decided to go ahead and purchase it thinking it would be the same quality as the one we had seen in person since it was the same price. Much to our disappointment, the recliner is not nearly the same quality as the model in store. I was not with my mom when it arrived and she panicked and went ahead and signed for it. I looked up the product number on Ashley's website to make sure the correct recliner had been delivered. Sure enough it was. What shocked me the most was the price difference. The online price was $500 less, not to mention the protection plan was about $200 cheaper online as well. No we understood why the quality was different from the one in store. I called the store and was told to call the customer service number which I did. Apparently Ashley furniture is a franchise and has different owners. They have a right to OVERPRICE their items and won't refund money once it has been purchased. We feel like we have been ripped off. I guess that's what we get for being trusting. I never would have thought that the stores were overpricing their items by so much. I understand they are trying to make a profit but WOW $500 over the online price. We are having to add pillows and other things to make this recliner as comfortable as possible for my mom to be able to use it after her surgery. Last time we buy anything in person from Ashley Furniture.

Assistant manager keeps trying to pass the buck on the warehouse. Delivery drivers blame to floor team. It’s a CF of epic proportions and assistant manager won’t do anything to fix the situation.

The service was second to none. They made me feel like family. Thank you so much for your excellent service.

El buen trato del vendedor nos trató amable y nos dijo todo los descuentos y nos explico las opciones para la compra

DO NOT BUY from Ashley Furniture, especially this store. The item we ordered was defective, an oversized ottoman that was caving in in the middle after a week. I was told that delivered items cannot be returned regardless of the item being defective. When it was delivered they would not open the box for me. How could I know if there was any issue?? I basically feel like they stole my money.

He was so friendly and respectful

Great selection great help

We didn't end up purchasing our furniture, but the store manager really tried hard to help us. I still recommend the Ashley store.

Bought a sectional from ashley it is worst decision we took.. The sectional is in very bad shape and we got back pains after using it. The service rep said it had some problems so i have to set up a tech person to come and fix it. We have been trying to figure this out with ashley for more than a year. Still they didn’t take any action. We wasted $4000. PLEASE DONT BUY ANY FURNITURES FROM THEM.

(Translated by Google) Horrible experience poor quality furniture (Original) Horrible experiencia los muebles de mala calidad

Enjoyed the experience

Had the privilege of being taken care of by Amit. He was very friendly, listened to what I wanted. Then stayed back until I needed his assistance. Had a variety of rugs and coffee tables to choose from. Was very enjoyable experience.

el agente que nos atendió fue muy amable y profesional

Prices seem high and don't like being stalked by salespeople.

Very friendly. Did a great sales job.

Manager was very helpful and accommodating.

Went in, met a great salesman, showed me what I was looking for and gave me a better deal than shopping on line - very satisfied with my experience 👍

Employees from salespeople,customer service ,managers and delivery I found to be quite kind. The issue I have is several people overpromise and underdeliver. I have made about 16 phone calls trying to find a solution for my chair frame wood completely cracking. The first hurdle was in June 2021 by my salesperson I was told to make sure I purchased the 5 year warranty because it covers everything.Fast forward to the present I was yo -yoed between Ashley customer service and the warranty company for 4 phone calls until I spoke to a guy said no it is not covered , but I can have a technician come out and look at it and fix it $60 for the look and then $130 to fix it.I inquired then what is my $500 I paid for my warranty for. I finally called back ready to make a payment and they said I have to go in to the store to do that.(huh?It is 2023) Also in this call the person said oh you have the warranty let me schedule you it will be no cost. I had no call and no show ,so I called they said let me get you resheduled.I was told wait it is canceled because I didn't pay the technician.I asked to speak with a manger in customer service ,but they were in a meeting and I was given two names of managers who would call me back. They never did...This happened three different times.This third time I called back and asked for a manager because I wanted a step by complaint about what has happened. After spoke with him he said he would notate the conversation and have a manager from the nearest store call me by Tuesday to see if I could make a payment for the technician. I went ahead and called the store and the manger confirmed you must come in the store to make a payment. In a nutshell I get to pay more, drive into the store to do it, not to mention all the time I have lost being on the phone on calls and waiting. You have definitely lost this customer. But along the way customer service was very kind!

Jake and the manager were really awesome. They accommodated our situation and gave the best option for us!

Jacob did a great job explaining everything to me about the mattress I was interested in. He was polite and answered all my questions. Great customer service.

Bought 2 x sets of two stools but received 1 x set. Tried to rectify, but this Ashley furniture location blew me off. They told me it was a computer system error and pairs are only sold online whereas in-store purchases are sold by single stools. This is contrary to what I agreed to with Reagan, our salesperson, who “verified” that we would get two sets of two stools for the price we paid. I’ll stick to Amazon from now on to avoid the vulture salesmen from Ashley, get much faster shipping, and easy returns.

They have a good selection of furniture and we frequently find something that we like.

Yes I do they are very friendly.

Salespersons were very helpful in helping me select the merchandise best suited for me. Worked with me on the financial side also. Thank you Adrian and Jason.

I recently purchased bed in Ashley ( Pflugerville), people are very rude. They don’t want customers. I am fed up with these guys 2 months onwards but no response from the Ashley people. The fixing department ( dsg) they don’t fix item properly.literally I waste 5000$ in this store they don’t fix screws as well

Best experience ever! Sumer friendly helpful and affordable

Ken!! He was super friendly. The minute I walked through the door, He greeted me with a smile, He listened and gave me different options. He never pressured me into an immediate purchase. I will be back at the end of the week to finalize my purchase.

Things were good before purchasing. After purchasing our delivery was kicked back two weeks and I could not get anyone on the phone past their automatic system. No one call but sent an email that the delivery was cancelled. So once again another store that get your money then treat you like nothing afterwards.

Great customer service. Friendly and knowledgeable staff A wide selection of styles and comfort ranges with affordable price points.

Great experience helped me get what I wanted to walk out of there with.

Salesman was great and very attentive without being pushy.

Ashley policy is no returns, if you get something damaged you are stuck with them until they can get you a replacement this can take weeks or month in my case. I purchased a dining table it arrived damaged next day when i oppened i made reported the issue. They told me they dont have returns. I took few weeks to get a replacement when it arrived was also damaged. So i had to wait another week to get another replacement.

Did an excellent job getting me what I wanted at a fair price in a timely manner

price, quality, knowledgeable personnel

Ashley was great the service was great the people are very friendly I would recommend it to anyone thanks Ashley

We purchased a new bedroom set in November right before Black Friday. Our new bedroom furniture set was delivered back in mid December. Nearly every piece had a defect. The delivery guy refused to take it back on the truck and instead told me to call Ashley. From there, we were told a tech would be out to look at the furniture and make repairs and set up replacements. It took two months and multiple phone calls to get somebody out to our home. The furniture repair company blamed Ashley, who then accused us of not even contacting the correct person. Turns out, the manager had given us the wrong contact information and that Ashley employee did not pass it on to the right person. At this point, we requested a full refund and to return the furniture. Ashley refused and assured us the matter would be resolved… Several weeks ago a tech came out finally. He photographed the furniture. He let us know that not only would they be repairing the broken bedside table, but would replace the headboard and footboard and repaint any defects in the chest or dresser. Today the repair tech finally came…four months after the initial delivery and told us that “the other guy didn’t have the authority to say anything about replacements or additional repairs.” So now I’m 8 months pregnant with a two year old son and a dog recovering from surgery and I get to hunt for a lawyer. I wouldn’t recommend this furniture company to my worst enemy because it would be too cruel. I plan on cross posting this review everywhere I can to prevent anyone else from dealing with the people as well as contacting the BBB.

We purchased a new bedroom set in November right before Black Friday. Our new bedroom furniture set was delivered back in mid December. Nearly every piece had a defect. The delivery guy refused to take it back on the truck and instead told me to call Ashley. From there, we were told a tech would be out to look at the furniture and make repairs and set up replacements. It took two months and multiple phone calls to get somebody out to our home. The furniture repair company blamed Ashley, who then accused us of not even contacting the correct person. Turns out, the manager had given us the wrong contact information and that Ashley employee did not pass it on to the right person. At this point, we requested a full refund and to return the furniture. Ashley refused and assured us the matter would be resolved...Several weeks ago a tech came out finally. He photographed the furniture. He let us know that not only would they be repairing the broken bedside table, but would replace the headboard and footboard and repaint any defects in the chest or dresser. Today the repair tech finally came...four months after the initial delivery and told us that "the other guy didn't have the authority to say anything about replacements or additional repairs."So now I'm 8 months pregnant with a two year old son and a dog recovering from surgery and I get to hunt for a lawyer. I wouldn't recommend this furniture company to my worst enemy because it would be too cruel. I plan on cross posting this review everywhere I can to prevent anyone else from dealing with the people as well as contacting the BBB.

Nice furniture

Most of the time, cheaper than competitors, and much friendlier. My final review will depend on how the delivery goes. most importantly.

Did not really understand why I could not make a purchase with my Ashley card after having it for 3yrs and had to cancel my card and put in another application due to no funds available and I have not purchased anything from you all. so many of your passed customer's have advised me to not do business with you that your service and customer service is not professional at all. Sorry I thought when I was approved for the card that it would not be a problem for making a purchase.

Love Ashley furniture. We buy our furniture from there...our sales rep Alvino was amazing he deserves 5 stars

Service was good, the salesperson who helped us was knowledgeable and not pushy. prices are fair although cost of furniture everywhere has gone up. relaxed environment, in a good way

Jacob was amazing! Very friendly and knowledgeable. He made it a very pleasurable experience.

My visit today was with great service . Reagan went way out and beyond to answer all my questions. She was very patient with me on letting me take my time on choosing the furniture I wanted . Awesome service . Great atmosphere all around .

Found just what we needed!! super friendly and knowledgeable.

Thank you Jacob C for helping me out getting my new furniture !

Ashley Furniture had a good selection of furniture I was looking for. When I went in I told them I was just looking. Alvino told me if I had any questions to let him know. I really appreciated the fact that he didn’t follow me around and didn’t try to pressure me about what I was looking for. When I found what I wanted I went and found Alvino and he was very helpful and answered all my questions. I bought the furniture and am very happy with the whole process.

We could never say thank you enough to the staff, right from the start welcoming us(smile). Mostly we are ever so grateful for Jake, who made us feel at home “you belong here” the process took a “minute” but he exercised patience, diligence, professionalism and a friendly conversation that gave us hope, until we were both satisfied. Thank you so very much Jake, thank you Ashley Homestore Pflugerville. God bless.

NO RETURNS if you buy from a store location. The remedy? Find the product you want at the store then order online. The online store DOES provide a return policy. Sort to view 1 star ratings. Many people are receiving damaging products and discovering that the store they gave their money to would not help. In fact, when I called the store I was repeatedly hung up on. When I finally did finally speak to my salesperson he informed me that that if you buy from the store you cannot return the item. He continued, "Because you accepted the delivery you have to call the 800 number to remedy the situation." So far that's been a nightmare. I saw the damage and would have refused the item but the "white glove" delivery team did not speak English so could not provide direction. They took photos of the damage and left. Ugh.

Kris was the sales person. He was very helpful and he was very professional.

The salesman was friendly and helpful. The overall experience was very pleasant. The furniture was well priced.

They were very fast but a bit to much in a hurry. Had to help latch a piece but otherwise they were good. Also very professional

So far my sectional has not disappointed me. I’m in love with how big and comfortable it is. The only thing I’m afraid of is the stuffing in the inside of the seated cushions will quickly wear out and flatten but only time will tell. Other than that I’m very pleased with my purchase and my salesman Jacob.

Very welcoming ,great help ,very happy with our purchase. Will definitely be back

They were polite, knowledgeable, kind, and thoughtful. every good experience over all.

Just awesome 👏 the process was just so easy like 1,2,3 lol 10 out 10

They were patient with me and worked with me to help me get what I needed. I'm a single mom of 3 and just came in for an accent chair and left with a new reclining couch because Ken didn't stop until I got the option of getting what I actually wanted. The store manager is awesome and helped me as well but I can't remember his name, I'm sorry but you are great!

Great service, found exactly what I wanted, and got $0 down for a great sofa, love seat combo.

I went into the store a few weeks ago to purchase a coffee table. One of the staff was helpful and helped put in an order for delivery when I selected the one I liked. The delivery itself was scheduled and came on time. However, unfortunately, when I opened the packaging, the coffee table was damaged with scuffs and marks and a fairly obvious hole in one of the pieces. I called up the customer service number to report the issue and asked if they could take it back, deliver a new set, or fix it somehow. They promised to schedule a technician to come visit to fix the issue. After that, I never heard from them again. I've sent an e-mail and nothing either. I'm a little frustrated having a coffee table with obvious defects still sitting in the box it came in with no resolution in sight. I will not be purchasing anything from Ashley Furniture again.

I worked into the store some days ago with the intention of purchasing a couch but was instantly put off the way the sales rep was following me and trying to force his suggestions on me even after i told this man i'm fine and that i just want to check around first. It is extremely rude to follow a customer around in a store or stand at one point and be monitoring their every movement, as an adult, i know what i want, i'm the one that is going to pay for it not the sales rep, if i need their help i'll reach out to them, this kind of aggressive customer service needs to stop, i was totally displeased and left the store.

Great store One stop for all your home furniture needs Good friendly staff

Great selection , I’ve shopped many times at Ashley’s and always pleased with the selections over the years!

Very nice furniture and helpful staff

Excellent and professional people

Easy buying experience! Chris is the MAN! He’s friendly, personable and has a great personality!

Wonderful help from Alvino. Anxious to get my couch on Saturday

(Translated by Google) Excellent treatment, the agent who attended us was very attentive to us. Thank you so much. (Original) Excelente trato, el agente que nos atendió fue muy atento con nosotros. Muchas gracias.

Excellent and professional people

We bought a electric recliner sofa 6 months back .. within few days it got broke .. called Ashley customer care support more than 1000 times .. no proper responses from them … it’s been 3 months still they couldn’t fix the sofa .. wasted 1200 dollars.. DONT BUY IN ASHLEY!!!!

Warning don’t buy from Ashley Furniture. Received damaged furniture. 60 days later. Still working to get it exchanged. Terrible customer service. Would not buy there again. Called the store me asked to speak to mgr 3-4 times, no manager available. You call customer service on hold 55 mins. Outsourced to another country and we’re no help.

Very difficult to setup a date to have your furniture fixed 👎🏽👎🏽👎🏽👎🏽 I was never able to get my furniture fixed or replace got the runaround for months.. a year. Several attempts to repair 👨‍🔧 and always the incorrect parts, last attempt for service they left stating no one was home when there was. Called store to asked for refund/ replacement no more trying to fix it. They informed me that replacement would take along time due to supply chain issues i said I’ve already waited this long I can wait a little longer. Time went by and i finally remembered wasn’t I expecting a replacement, I call they say i waited to long and they don’t have any notes from my last call how convenient. I was informed basically you snooze you lose even after they failed 3 times to fix my issue I recommend shopping at a different location as they are individually owned. 🤦🏽‍♂️

I walked into the store and I spoke to Amit. As soon as I told him what I was lo for, he walked me around and found what I was looking for. This is a great agent. Gentle, very professional and quick. I had a real great experience at the store. Now I will wait for the delivery expecting to be as good as the store works. Thanks Amit!

They were very professional and worked with us to get through every change we made to make the best deal we could.

Great Service!!! Our home furnishing specialist Steve was helpful and kind. He moved pieces of furniture around to help us make our selections. We so appreciated him. Great experience!!!

Plentiful choices and our salesperson, Steve was great. He was helpful and knowledgeable without being pushy at all.

Very helpful and the manager kept stopping by, made us laugh!! I have to get a couch soon so we will be back

The sales staff are very helpful and accommodating. Our salesman Kenneth Cowlas was very helpful and showed us everything we asked for, from styles and colors. We are very excited about our purchase and can’t wait for our delivery!!

They have a wonderful staff and all furnitures good quality

They knew exactly how to help me since I was buying a new bed with mattress. Jacob was great and made the process pleasant and smooth.

Great customer service, worked to find what I wanted, straight out information and a pleasant buying experience

My salesman was the best he really took time to work with me . And he gave me the best deal

WORD OF MOUTH TRAVELS!!! I have been considering visiting this exact Ashley store to buy new furniture for my entire apartment...BUT I saw what a horrible experience in customer service, product quality and dependability (lack thereof) that my friend Dulci experienced and I have definitely reconsidered my choice to purchase at any Ashley location! Do better Ashley Furniture...your business depends on good customers and the quality of your products and the fact that you dont stand behind your customers....is poor! I will make sure and discouraged all my friends and family from purchasing anything from Ashley's!!

WORD OF MOUTH TRAVELS!!! I have been considering visiting this exact Ashley store to buy new furniture for my entire apartment...BUT I saw what a horrible experience in customer service, product quality and dependability (lack thereof) that my friend Dulci experienced and I have definitely reconsidered my choice to purchase at any Ashley location! Do better Ashley Furniture...your business depends on good customers and the quality of your products and the fact that you dont stand behind your customers....is poor! I will make sure and discouraged all my friends and family from purchasing anything from Ashley's!!

Sig is Incredible! His customer service is phenomenal!! Will recommend to ALL my family and friends! Thank you!

Dining set was assembled by a team who was more interested in asking me for a beer than putting the furniture together correctly. The wood in the chairs has splintered and is in an unusable state as it is now a safety hazard the screws have either fallen completely our or are just uselessly handing on causing other chairs and the table to be in a state of disrepair as well. We created a case with their help desk and the person over seeing the case is no longer with the company so no one followed up or responded to us until we went to the store to figure out what happened. A technician arrived a few days later and confirmed the pieces were unusable and broken and told us someone else would contact us in 2 or 3 days. We were not contacted again. So we have initiated a charge back and will ask Ashley's to collect their merchandise from our home. We have been operating as an undeclared offsite storage facility for Ashley's for about a month now.

Great experience! Sale was quick and the sales staff was very professional. Jacob did a great job of showing me product. Definitely will keep my business at the Phlugerville location.

Great salesman, very patient and helpful!

Worked with Christopher in the beginning of November and he told us we would have our furniture by our move in date in mid- December no problem. Found out the day before our move in date that we wouldn’t be getting our furniture for at least another 5-7 weeks and that we were never scheduled for delivery in the first place and we were completely mislead by Christopher. Ended up canceling the entire order since we were not going to receive our order until long after the guaranteed delivery date by our sales associate. Absolutely do not recommend shopping here.

great assistance furnished my Apt. Ken was great.very happy. ask for Ken

What a great experience. Amit, my salesperson, was awesome! The credit process was a breeze.

Huge selection of inventory in different styles. Staff is friendly and not overbearing or shadowing. sales associate was courteous, kind and made you feel welcomed. The prices were amazing.

Ivan Valdez at Ashley was a super great help with our purchase. Went there to look at a bed for a guest room. Left with a new bed, mattress & couches. He provided excellent assistance, it was greatly appreciated. The fact he didn't rush meant a whole lot to us.

Steve was an excellent sales rep Answered all of my questions and was extremely helpful.

Jacob F was extremely patient b/c we are literally slow moving people. (My mom is wheelchair bound, and I have a hard time walking long distances.) He answered all of our questions and didn't do any strong-arming techniques. He helped my mom choose the right bed for her. He even managed to work up a great deal. I highly recommend this place to anyone who needs quality furniture and great salespeople. Thank you.

Horrible place super pressure sale. Asked to use the back door when we were told we’re not buying anything.

Don’t buy from Ashley Furniture!!!! They tried to deliver the wrong pieces of a sectional that we wanted several different times. Nothing they brought would fit in our space without blocking us from getting into the kitchen. My husband waited several hours on each occasion and moved our old furniture back and forth in anticipation of our new couch. We didn’t accept the order each time. Now, they keep calling saying they are ready to deliver our new couch even though I told them to cancel it. Duh! Not a single person I’ve spoken with even cares. This place super sucks. I imagine I’ll end up being billed for nothing since I haven’t received a cancellation invoice. I’ve called them several times but the only people that call back are the ones that are STILL trying to deliver. Just don’t waste your time or money!!!

So far at this point I am still waiting on the salesman I worked with to call me back with the values we discussed in detail, 8 days ago. I would not recommend them, for they use tactics that make you feel that there are no other options they can choose, and even after flat out stating exactly what I wanted accomplished was still told that he would include white glove treatment but it was only $50 more. Save your time, and money and keep looking elsewhere in this buyer’s honest opinion.

I will wait for my delivery before I can comment

I had a very good experience with Amit Saha

Ashley carries good furniture I myself have bought practically all my furniture in my house there throughout the years and I like the way the people help you and they're always Pleasant

Their white glove delivery was disaster. They brought a wrong part, left the entire set of parts unassembled spread all over my bed room. Then the delivery guy promised to comeback in 2-3 days with the correct missing part. The delivery guy or their system flagged it as delivered and closed the order. Created 5-6 tickes and all of the closed citing completed delivery. Sales agent contacted at least 6 times in person in store and he says that he job is done and can not change in the system. He says he is trying, but he appeared either scared of his boss or trying to avoid. Floor manager gave sweet words, she is not here. Don't know who she is. Three weeks passed, but no corrections and no sign of making it right. They call it white glove delivery 280 dollar or so delivery charges. Shame on Ashley Furniture.

su trato con las persona exelente cuando van a comprar su furniture. estoy contenta Gracia por su tiempo.

This is our third time purchasing furniture at the Pflugerville location and once again, great customer service and good prices! No pressure. We walked around looking and when we had figured out what we wanted we then sought out the salesman who had directed us to the area of the store where we needed to be looking. I look forward to enjoying our new loveseat when it arrives! Thanks again Chris! Great to meet you and hope to see you again!

my sales representative was very helpful and directed us exactly what type of recliner we needed for my sister for her medical condition. thank you. now just waiting we receive soon as it is needed.

NEVER AGAIN!!! Terrible experience. DO NOT BUY HERE. The salesperson straight up lie, the delivery has been late, they have come to the house 3 times and I am still missing my furniture! How hard is it to delivery a bedroom set???? I needed by a certain date, I ordered 2 weeks ahead. Is now a month later and I am still waiting. The pieces that I received are defective. Customer Service is non-existent.

We bought a sofa in 2020 and the back lumbar support broke in 12-24-22. VERY CHEAPLY MADE FURNITURE. We called Ashley Furniture and they will not help. The protection plan we bought does not cover the frame. This is a horrible company with people who do not care to help. AVOID THIS PLACE IF YOU VALUE QUALITY AND GREAT CUSTOMER SERVICE. I can’t believe our couch only lasted 2 yrs. I wish I could give negative stars

Great experience with Mr. Fischer.

Taylor helped me out. He was great at communication and helped me understand the process. He was patient with all of my questions and my purchase was pretty simple.

We had a great shopping experience, Reagan was wonderful!

Amit, our sales rep was awesome!

Jacob was patient and thoroughly answered all my questions. He took good care of me and made the entire purchase process nice and pleasant. Highly recommend!

We actually purchased 2 end tables, and round table. The only thing is they did not have them wrapped when it was delivered to use.

My sales rep ssaucer was amazing. Very professional and great as a customer service advisor. This piece of furniture won’t be the last I buy with him.

It seems like once the furniture is purchased, you all don't really care about your customers after that...I'm very disappointed in my experience with you all.

I feel cheated. When buying a sofa, sales manager Jason lied to me saying I can buy protection plan worth 400$ then and can remove the protection plan later if I change my mind before the delivery date so I bought it. Later when I called them to remove it before delivery date they said I bought the sofa in discount so I can’t remove protection as it is their profit. This retail store does business by lying to their customers. How can we trust their word about anything they sell? Don’t do it. Buy from elsewhere. If you still want to buy make sure you get it right the first time and don’t go back for changes in your order.

If you love getting damaged furniture that costs thousands of dollars get it here! We are on delivery number three now with each proceeding delivery having damaged goods. They won't let us return what wasn't damaged, so now we are at the mercy of these compassionless people. You will probably have better luck chopping down your own tree and building your own furniture. It would be quicker and involve less damage.

Could not have had a worse experience. Order came damaged twice. We ordered an entire room set and now we're stuck with only a few items. When we asked if we could return the items that were delivered (since we don't want only pieces of the set), the customer service solution was to file a lawsuit.

Everyone was so helpful and friendly. Love it

I would leave less than 1 star if I could. Absolutely the worst customer service I've had in a long time, maybe ever. Spent 10k on a bedroom set in April. Took them 6 months to deliver it, which is fine whatever I get it even though it was 90 days more than what was quoted. Fast forward to delivery. Not only did the drivers drop the furniture in the street causing damage, but they damaged my home in the process of then unloading it. We were told there would be no issue and to take the damaged furniture. We accepted and then spoke with a manager about getting it replaced. They are now refusing to replace it and won't take the damaged furniture back and return my money. I will not ever waste money here again.

Regan our sales associate was Super! She is a true star. She took time to understand our needs and helped us to fulfill them. Thanks Ashley Furniture!

Jake greeted us as we entered the store and assisted us as needed but not in an annoying way, like some salesmen can be. He honored the online price that we saw on the chairs we purchased too. Went through our entire order prior to leaving and informed us about delivery times for all items. Very pleasant and thorough

I went to this location ( Store ) due to me having so many issues out of the temple store. The management team out of temple WASNT of no help, I needed them to change an address so I can get a direct shipment. The only thing they did was pass the buck around. I didn’t really want to do a civil suit over $200 So I decided to see if the Pflugerville store is able to help or willing to help. Spoke the Jason the sales manager, he had went above and beyond for me. I am so very grateful that I was able to get the help that I needed. It was just simple email that he had to do, just to make it right Thank you to the staff and management for all your help and be so kind.

We returned from a long-term work assignment and needed to purchase new furniture. The process was easy and quick. We found a great pice of furniture for a great price. Chris, our salesman, was great to work with.

They get all F's from me!!! Customer service is horrible and managers never call back! 6/8 pieces of furniture have been delivered damage. DON'T SHOP HERE!!!

Had a pretty rough experience here. Katy, if she still works here, is not to be dealt with. She forgot to get a signature, waited till a week later, then texted saying hey by the way I need a signature, or they cancel the deal tomorrow…long story short, we didn’t end up getting the furniture. I can’t say even good things about T, the British manager that was on duty at least on weekends, but everything else was a little shoddy. There was twice, while I was there, that I heard salespeople talking blatant trash about customers, as if it was nothing but salespeople in the store, and a lot of things seemed a bit unprofessional. 2nd star is for the manager that did her darndest to acknowledge and address the situation, but for everything else, I’d avoid.

I received that 3 weeks late , and it does have very bad service for finance and payment, I payed on hone and it said it go through and gave me confirmation number , but it took 2 business days for it to accept and for me it didn’t accepted but it didn’t tell me that and past due , they reported that to my credit and I didn’t know about that at all ,I didn’t receive anything, also it’s ripped off after 3 month!!!

Great experience. Salesman was knowledgeable. Atmosphere was very relaxed. Didn’t feel pressured at all.

Chris was great checked on any discounts we could get got us the best price and fast delivery. Would definitely do business with him again

My husband and I had a great experience today. Excellent customer service. Staff representative was very knowledgeable, attentive and patient. I will recommend Ashley Home Store to my friends and family.

I needed a new couch and I am very happy with the one I chose. So many great options available! The staff was very nice, the store was clean and organized, and the process was quick and painless. Amit was very helpful, patient, and kind. I’m excited to receive my purchase!

My chester was damaged wood was chipped in so many places. The driver took pictures and so did I. Called to report it and the service representative told me that it's my job to call back because they will not follow up with me. I'm definitely going to call back but it was totally unprofessional for the guy to tell me that. I'm not a happy customer.

My salesperson Steve was very helpful and patient with me.

Amit.. Was wonderful... Very helpful...

the service, patience, hospitality.

It was no fuss, no pressure sales and that is how I like shopping. The salesman gave me room to shop and answered questions when I had them. I had a great experience and I will be back for more pieces when needed.

I already knew exactly what I went into buy. John Flores was great. He just listened to what I wanted and worked a quick and great deal That including my appointment making reward. Thanks John

Jennifer the sales representative was Patience and knowledgeable. She was friendly and energetic. I enjoyed my experience at Ashley. I end up buying a bedroom set n mattress

My lady and I were looking for the perfect bed to invest in. My lady has back problems so we decided to check out Ashley’s to see what Black Friday deals they have for mattresses. We were assisted by a rep in that department by the name of Steve and he gave us a great demonstration on the tempurpedic mattresses and answered all questions we had. My lady and I thought about it for a few days and finally made the decision to order it. Overall my experience with Ashley’s furniture was great and if anyone is looking for a mattress talk to Steve he knows his stuff.

PLEASE DO NOT SHOP HERE! 5 out of 7 pieces were delivered damaged which is beyond ridiculous. I have been doing everything to get this issue resolved and I only continue to get the run around from customer service and managers for over a month. I went in the store to speak with Jason, the store manager, but he acted as if it wasn't a big deal then passed me off to another sales representative. I then sent Ashley, the sales representative, these same pictures which she could clearly see the damage. I have tried to handle this the most civilized way before blasting the company. I'm currently paying for damaged furniture which is very unfair! Getting furniture from here was one of The Worst decisions I've made so hoping to bless you in advance!

Friendly and helpful staff

Worst customer experience with any business I had so far. I wish there was a no star option available. Completely inaccurate estimate of inventory availability shared at the time of purchase, incorrect return/refund/exchange policy provided, missing parts at the time of delivery, damaging of household floor during delivery and assembly, no commitment to delivering the missing parts, and NO OPTION FOR THE CUSTOMER TO ASK FOR A RETURN/REFUND. It's ridiculous how Ashley and its numerous, fragmented, disconnected contracted parties think it is normal to ask the customer to wait for more than several months while the customer continues to dine without a dining table. I won't be surprised if my dining table is still incomplete in 2023.

Ivan was amazing! I found my perfect couch and bed set for my new place. He made the process easy peasy and I can’t wait to enjoy my new furniture. 🎉😊

I highly recommend the Pflugerville location and working with Jacob specifically. He provide excellent customer service by explained everything in detail and always staying friendly and professional while we took our time looking through the entire store.

I was coming down to this local store to shop for our renovated house and my family and I were firstly welcomed by Reagan Parker. She was friendly and professional. She was listening to our furniture taste and showed us the area where we might be able to find them. We weren’t rushed or we were pushed to purchase any products. She gave us more information regarding deals and special deal on the day we were there. Overall, we were happy to close a deal on the furniture for our dining area and a coffee table. We would definitely come back if we need more furniture for our home.

Thank you Jennifer for being patient while I contemplated which set was the right one for my living room! I look forward to my delivery next week. I appreciate how comfortable I was made to feel and I enjoyed my experience at this store.

Great staff. Typical sales people but stand firm. My salesperson was good.

Horrible experience, 5 months and still don’t have the correct love seat. The wrong love seat was delivered to me. These people at the store (sales and management) are only worried about making a sale and not customer service. I’ve had to make over 15 calls to try to get the correct love seat and still don’t have it. Shop somewhere else!

THIS ASHLEYS WILL SCAM YOU I ordered a bed and I asked for it to be assembled. They didn’t even put it together because the bed was missing parts. I still haven’t received the missing parts for the bed and there’s NOTHING I CAN DO ABOUT IT. They told me I would have the parts in a week which was a HUGE LIE! There’s not expected date for my missing parts. Now me and my brother are sleeping on the floor. I can’t even get a different bed they won’t allow it. Buy from any other Ashley’s just not this one! They will scam you.

The furniture arrived damaged and was not what I was shown in store. No one at this location answers the phone so you conveniently miss the window to report the matter, when you finally do speak to someone they offer no solutions. Furniture is significantly overpriced for the quality received.

Over 3 months to get items and then received damaged goods. First and last time yo do business with Ashley.

Bad service. And they don't show the correct price matching online price. They want as much more as possible. If cusotmer dont know whats online price on Ashley, they would surely pay hundreds of extra bucks

Guilty care and guilty product. Can’t go wrong.

They worked with us to match a price online for our sectional.

I had a very nice Salesperson and I found good Merchandise

I would give them 0 stars. They delivery a damaged furniture a month ago and we still waiting for their tech to show up. Call multiple times and nothing. I would avoid this company at all times as the only thing the do is giving broken furniture to your home and avoid all type of responsibilities. Customer service sucks as well as the vendor who will no pick up the phone and avoid any way of communication for the damaged furniture.

Good quality for the price

They were awesome in every way there great employee is Juan ask for him and he will work with your budget but hurry he is from San Antonio

Jake and Jason were awesome to work with. Great selection and friendly salespeople.

Alvino was great to work with. We were between Ashley’s and Living Spaces. We came back to Ashley’s because we could tell that the representatives at Ashley’s knew exactly what they were selling. No pressure to make the purchase and very understanding when we disclosed we were looking at different options. Thanks Alvino!

Absolute WORST service and experience ever. Do not go to the Pflugerville store. Do not order from Ashley. They will order the wrong stuff, lie about delivery, charge for extra delivery days because your stuff was not delivered the first two times they delivered, not show up on scheduled days, not answer the phone, blatantly lie, and not return your phone call. You will have to go to the store several times to never get all of your order. It is not worth it. You cannot return something if they do not complete the rest of your order. So if you are missing pieces, that is too bad. You have to keep the rest. NO RETURNS. They will tell you one thing and it will not happen. They will pretend they are going to make it right but they don't. They just wait you out until you give up. HORRIBLE! RUN! If you don't want stress or misery go somewhere that will treat you right and cares about their customers.

Great selection, professional sales people who listen and provide answers. Great prices, too!

The person I've work with was great. No rush to make the deal. let the individual make the decision. Then you have better success in selling what you are selling.

we hadn't planned on purchasing anything we went in to look. our salesmen was amit he was excellent at his job and listen to what we had to say. we asked him to crunch some numbers for us and he did and it came out to be a great deal not only did I get the 2 mattresses I was looking for we decided to get the adjustable base as well. will definitely be using this location again for further needs of furniture. also the store manager whom name I don't remember was very nice as well 10 out of 10 would recommend

Great experience with Derrin and Jason. Will do more business soon. Thanks!

Very nice dealing with the buyer and their goods are always good I always like to buy from them.

DO NOT BUY ANYTHING FROM THIS STORE!!! they are making fraudulent business, they "give you special price if you pay regular price in the items they urged to sell expensive items) you agreed because you see a "good deal in the other items. when you are doing business with them they treat you super special they make you sing contract they collect total amount of money from your credit card, debit card and/or cash with a date delivery promised. they never deliver it! you call them, they answer saying having problem with delivering orders... "we have your order but is not completed.... delayed and more... months after they delivered 1 or 2 items from the order of 10+ (not with deal value) (from a full bed room set) when you call asking for the remaining product they redirect you with a special manager the manager never answer you spend time and money going to the store looking for managers and what you hear from them are lies and lies, they redirect you to a "central warehouse" central can not help you because they didn't find your contract or order, when they finally found something, they said the order was delivered!!! when you escalate with an upper manager or case manager... looking in to their system they found the information is not accurate they found undelivered items... and the store in order to "fix the situation" they void your original contract making a new one with a new order number without your approval. so I went to the store for 25+ times to dispute with the manager, and he introduce me with a lady specialist to resolve customers problems, after 6 or 7 months she found the resolution "the store is going to pick up the 2 items from your home and we are going to refund your money" well they never came but they charged my credit card, i called synchrony bank and they made 2 attemps 60 days each one to collect the money from ashley but ashley refused to refund it. so now I have to pay a lot of money not to the store but to synchrony bank card plus $300. in interest. the worst situation here is when you contact the corporation.. the corporation said "the store mentioned and all ashley store operating in texas are not from our corporation they just use our name. they operated separated from us, you have to deal with them. so we have to buy the full set bedroom from home zone store AMAZING PRODUCTS EXCELENT QUALITY talk to the store manager and ask him what ex-ashley customer said about the tons of bad experiences! go your self and check the quality!! TOO BAD ASHLEY!!! REFUND OUR MONEY!!! WE WORK SO HARD FOR OUR MONEY!

do not buy anything at this store they are making fraudulent business, they "give you special price if you pay regular price in the items they urged to sell expensive items) you agreed because you see a "good deal in the other items. when you are doing business with them they treat you super special they make you sing contract they collect total amount of money from your credit card, debit card and/or cash with a date delivery promised. they never deliver it! you call them, they answer saying having problem with delivering orders... "we have your order but is not completed.... delayed and more... months after they delivered 1 or 2 items from the order of 10+ (not with deal value) (from a full bed room set) when you call asking for the remaing product they redirect you with a special manager the manager never answer you spend time and money going to the store looking for managers and what you hear from them are lies and lies, they redirect you to a "central warehouse" central can not help you because they didn't find your contract or order, when they finally found something, they said the order was delivered!!! when you scalate with an upper manager or case manager... looking in to their system they found the information is not accurate they found undelivered items... and the store in order to "fix the situation" they void your original contract making a new one with a new order number without your approval. so i whnt to the store to dispite with the manager, and he introduce me with a lady specialist to resolve customers problems, after 6 or 7 months she found the resolution "the store is going to pick up the 2 items from your home and we are going to refund your money" well they never came but they charged my credit card, i called synchrony bank and they made 2 attemps 60 days each one to collect the money from ashley but ashley refused it. so now i have to pay a lot of money not to the store but to synchrony bank card plus $300. in interest. the worst situation here is when you contact the corporation.. the corporation said "the store mentioned are not from our corporation they just use our name. they operated separated from us, you have to deal with them. so so have to buy the full set bedroom from home zone store AMAZING PRODUCTS EXCELENT QUALITY talk to the store manager and ask him what ex ashley customer said about it! go your self and check the quality!! TOO BAD ASHLEY!!!

The logistics and distribution is super bad. Delivery arrangements is mess and often unilaterally delayed without notification in advance, wrong goods delivered or miss items or with broken goods or with quality defects. You will wait quite a long time, several months, to get the correct furnitures with good quality.

Chris at the Pflugerville location was amazing. He showed me different couches and got me the deal I wanted. He was so friendly and went above and beyond to help me. I will be going back for future furniture needs. Thank You Chris

Scam artists. I placed an order July 2 with Aug 19 guaranteed delivery. It wasn’t until they didn’t show up Aug 19 that I called them and learned none of my items were in stock. I was promise Aug 26 delivery but that day came and went with no communication. I canceled the order in august but they still have a $6000 hold on my credit card TWO MONTHS LATER. This impacts my credit score and I can’t dispute the charge since it’s “pending”. Complete sham. DO NOT ENGAGE Ashley - don’t bother telling me to call you to discuss. Every time I call, I sit on hold for HOURS and the people I talk to spend HOURS more “researching the issue” and turn up with useless answers. “It’ll be resolved in a week” they say. Nope it is not. You’ll find me in-store next face-to-face with a manager. And it will not be pleasant. Two months of wasted time is the upper end of my patience. FOLLOW UP: I tried their chat function but they do not offer an ADA-accessible function for TTY interaction with their in-store billing to resolve the issue. This is an ADA violation to be reported to the Better Business Bureau. SECOND FOLLOWUP: Dear Ashley Furniture (again)… TLDR: 😂. Longer version: I already said I contacted you with all the info you requested and you didn’t help. Total dead end. Never working with you again.

Great designs to choose from

Lots of styles to pick from and knowledgeable staff.

I purchased a king size Stearns and Foster, Elmhurst bed from Ashley Home Store ( 4/29/22). I also purchased a king sized Moisture Wicking mattress protector from them. It was $149.99 I was told when purchasing, that the mattress came with a manufacture warranty. That warranty would stay valid as long as no stains were on the mattress, and that is why they suggested the mattress protector. I was assured that if anything were to go through the mattress protector, that it would be covered under the warranty, due to having said protector. It was a no brainer, and I added the mattress protector to my order. Well we had some issues with our mattress. We are still under our warranty, so AHS had someone come out and look at the mattress. The mattress has some stitching coming apart at the seams, as well as some pretty significant indentation. The technician they sent out to evaluate the issues said that the mattress issues would be covered by the warranty. However the evening before (9-19-22) my daughter spilled a drink on our bed. The drink went through our sheets, and the mattress protector ( I have images ), and onto our mattress. Due to this malfunction with the mattress protector, it left a small stain on the mattress which now voids the warranty. I was directed to start a claim with the manufacturer of the mattress protector ( bed gear) which I did. They came back and told me that since I purchased from Ashley( a 3rd party retailer) that I would need to work with them. I contacted AHS and asked for a manager. I overheard the manager ask " who is it, what do they want? Did they ask for me by name? Find out what they want". It was extremely unprofessional and left me discussing the issue with a lady on the phone. Then they put my sales rep on the phone. He gave me his personal phone number, and has been trying to help me as he can. Sadly, Taylor is getting told for me to contact bead gear again and again. It's extremely frustrating that I've done everything they've told me to do, paid for a product to ensure my purchase was properly protected, yet have been treated horribly, and disrespected by the employees and management. Apparently purchasing furniture and the products to protect your purchase, don't do anything for you. They have horrible customer service and refuse to take accountability and fix their defective furniture. I will never purchase anything from them again. My $3,000+ purchase definitely wasn't worth it with the issues that we've had in less than 4months.

Excellent, patient service. We are extremely happy with all aspects of Ashley furniture. Very good, beautiful product!

Delivered on time. Quick and smooth transaction

Ashley Furniture is the only furniture store that does not have return or exchange policy! DO NOT SHOP HERE!!! While other stores are helpful and understanding this store and its employees operate in robot mode. Take your hard earned money elsewhere.

Overall, the experience was absolutely terrible. We originally were very excited about the new couches and had a fine time with the sales people, although one was rather pushy. When the delivery day came, the delivery came 2 hours before the scheduled delivery time so I was on a work call and did not answer the door immediately. The delivery team did not wait 15 minutes. They came, waited a few minutes, and left. I also had a note on the door with the door code in case they came while I was busy, but they did not use it. I was on a work call and they had left just a few minutes later when I went out. I immediately called the only number I had from the email of the delivery and they said they had no way to contact them and were extremely unhelpful. I was told that my phone number was incorrect in the system, another issue which was not my fault. Although I was extremely upset and contacted multiple people multiple times asking for a timely redelivery, I was told that they could not redeliver until 10 days later. We had already gotten rid of our couches and had been sitting on yoga mats, but fine. I wait 10 days and both my boyfriend and I take the day off of work to ensure we do not miss a delivery again if the team does not show up when they are supposed to again. We receive an email at around noon saying the delivery truck had broken down and they will reschedule the delivery for tomorrow. Neither me nor my boyfriend could take off the next day and we both would not be home so this was not ok. I was told that the next delivery day would be another 2 weeks out. After talking with multiple people in customer service, we were able to have the couches delivered that day (thankfully). The couches were delivered without the power cord so we have to wait on that delivery to come in as well before we can fully use them. I also was under the impression that both the couches I ordered were powered, not manual, but one is manual so I will need to double check my order. Either way, this is not what I intended to order so the sales team failed as well. The couches also seem to be the wrong coloring as I was originally promised and the material feels different. Although the sales team swore up and down that dog hair would not stick to the couches, that was an issue as of the first minute they got here. This was my ONE requirement getting new couches, and this is a huge fail. I have never been so disappointed with a purchase or support from a company. The entire team was incredibly unhelpful and does not seem to care once the sale has been made.

This is what you get after they deliver your bedroom items. Removal of the mattress is part of the contract I signed but wait it got left behind. I went back up to Ashley’s in person to make a complaint and was informed that the delivery guys told them I had three mattresses and they took one. They were a damn lie. I had two mattresses but they never took even one. Although one was part of the contract agreement. They stated they would have the deliver guy circle back around and pick it up but guess what they never did. Then to top it off they didn’t believe me even after I showed them this picture. One thing I learned is if somebody does something to you that really upsets you document it. So I’m choosing to document this complaint using a Google review along with pictures of the mattress left outside my house along with a screen shot of the bedding removal listed in the contract agreement. Like the previous customer said once they sell you any furniture they don’t care. Buyer BEWARE take your business else where. I will never do business with Ashely’s again and I sure as hell don’t recommend them. Pflugerville Location

Had a good experience and Jacob was very patient with me

Poor customer service after delivery

Ashley's delivery is extremely bad. We have waited for several months for our furniture and still haven't got all of them in the correct style and good quality. In the beginning, some of the furniture was out of stock. Then more than one month later they delivered the wrong style for one table set and a broken package for another patio set. At the same time, there was one occasional table set missing. Then we waited for the exchange order and occasional tables sent for another month. When the final day comes, the warehouse missent the furniture, they left our exchange order items in the warehouse instead of putting them on the delivery truck even after the reminder of the truck driver. We need to reschedule the delivery again and wait for another long period. But we have already had no time to wait for that. And there is a big crack on the occasional table. We contacted the salesman but no response. What a terrible quality and delivery experience! Don't go to the Trashley! ! After selling, they will not take care of your order anymore, and the delivery service is messy!

Never ever buying from here , issues issues issues with my order 0 stars just bad

Do NOT waste your time nor your money making a purchase at this store. I purchased a bed, not the one we wanted because we needed it now, not next year. When we ne ever received a delivery confirmation we called to only find out the bed was NOT available and was on back order. After numerous attempts to reach our salesman, no luck. We made 4 trips to the store they finally cancelled the bed frame and we purchased else where. Then the Salesman never put a request to refund our money because we paid cash. Finally a young man from Customer Service put in the request. We did have a store credit and used that to purchase the mattresses, so we only cancelled the bed frame that was never really available and on back order. Finally we felt like our issues were resolved and then the unthinkable.... They deliver the Mattress with NO box springs. Why, because the cancelled the Bed Frame and the Box Springs. I promise to NEVER make another purchase from Ashley's.

One star rating is for the customer service and lack of receiving any help with the furniture we ordered. We spent almost $8k on our furniture and $800 on the warranty. They delivered our furniture and forgot to bring a piece to the furniture that secures the middle piece of our two seater. The delivery men stated that he would come back the next day with the piece to secure and never showed. Customer service was contacted multiple times, we were hung up on twice. The last call attempt they said the piece had been mailed out…we were also promised a call back that never came. So then my husband went to the store and they acted like they were going to handle the issue and have the piece come to the store and then we can schedule it to be installed. Piece never came and we have been unsuccessful in getting our issue resolved. We have had our furniture for a little over a month. This is our second time being burned by Ashley Furniture. Never again will we purchase furniture from Ashley Furniture!

Awful is all I can say about Ashley’s. For the amount of money I spent at their store I should’ve been given a better customer service. The associates at the store only care about selling the furnitures. Once they’re done selling you the furnitures it’s bye bye. They deliver me 2 broken dining room chairs and a sectional reclining sofa without the power cord!!! Now I have to deal with customer service that has a really thick accent that makes it hard to understand. So I went to the store that I bought the furnitures from hoping they can help. Well was told by store manager there’s nothing he can do I will have to call customer service. Back to square one. Plz hire some good English speaker Ashley’s Furniture. Who do I need to talk to now?!?!?! My 2 dining room chairs is still wobbly and I still don’t have a power cord to my recliner.

Worst experience I’ve ever had. Don’t waste your time or money there. Go to living spaces. Ordered a set and waiting for a piece almost a year later, when they originally said 2-4 weeks. Apparently this store doesn’t have a GM, I asked to speak to a person in charge and their response was “we don’t have anyone in charge”.

Worst experience I’ve ever had. Don’t waste your time or money there. Go to living spaces. Ordered a set and waiting for a piece almost a year later, when they originally said 2-4 weeks. Apparently this store doesn’t have a GM, I asked to speak to a person in charge and their response was “we don’t have anyone in charge”.

Location took over 7 months to deliver dining set and upon delivery items were broken. Location refuses to return phone calls. Finally management offered a floor model as compensation and offered to drop price to $2300 for table set and the manager was rude and argumentative on the phone when I said this wasn't acceptable. The price on my receipt was $200 dollars cheaper than the "deal" offered. I decided to cancel the entire order. Be very cautious of devious management.

Ashley's experience for us was the worst experience of furniture store has ever given us the store cannot deliver the furniture on time and when asked for a refund we can't even get a refund on time will never shop Ashley's furniture again

Do not go to this bell hole. It will never end.

DO NOT TRUST. SCAM! This place will take your money and never deliver. Even says on the receipt delivery takes 2-16 weeks and could extend beyond that. My couch never arrived i waited 2 weeks for the promised delivery date and when i called for an update they couldn’t provide one. The people that work here are so confused and couldn’t even find my order even after providing all my information. I have a receipt but their system did not update. Wasted so much time on phone with these confused sales people who will say whatever just to get you to buy.

The Ashley brand set we purchased a month ago is about the most uncomfortable set we have ever owned since we started purchasing furniture in 1998!! So wish we would have returned it when we thought about it after the 1rst day!! We thought maybe it would get better after it broke in... NOT!!

I didn't purchase anything the sales ppl really weren't helpful just wanted to people to know our experience at Ashley's

Not very happy with Ashley furniture the sales ppl really shoot on getting you into something really expensive we went in there looking for a mattress but credit wasn't really great still working on that but we had got a manager and he was only trying to get us into something really expensive and when we didn't pass the sales man wasn't really trying to help us out they only were trying to give us $ 1,400 but we went to rooms to go and the sales guy there really helped us out plus they use the same company that oks your credit plus they gave us alot more at rooms to go so if your looking for some nice affordable furniture the sales guy at Ashley's dont help. The place to go is rooms to go just down the street from Ashley's better ppl also

Ordered a dining room set with delivery and setup, cost was roughly 2200 USD. Items ordered: 1 Dining room table 4 Chairs 1 Dining room Bench 2 Barstools In store experience was good, sales person was helpful, kind, and endearing. Made buying very easy and showed us exactly what we were looking for. We came in looking for something else originally and he had found something we liked even more instead. Delivery... Delivery driver entered wrong address in his GPS, this caused a delay. Issues with delivery, setup, and assembly. Dining Room Table. Hardware bag was torn open with all contents missing, dining room table could not be built. Dining room bench. The 8 screws that hold the legs onto the main body were too short. This kept some of the screws from threading to hold the legs. One of the screws was covered with masking tape to "Hide" the issue. This is a blatant safety hazard. Dining Room Chairs Screws were not tight by any means on 2 of the 4 chairs. Bar stools. Pre assembled, no issues found. End Result. I ended up going to home depot to buy new hardware for the table, instructions provided exact hardware specs to use. Ended up taking screws out from the bench and thread matching them at home depot and bought screws that were long enough to allow a safe assembly. Overall cost, 30 dollars and 3 hours of my personal time and labor on a rare Saturday where I don't have to do anything. Senior Mechanical engineers are not cheap hourly.... The good. Furniture is pretty and fits nicely in the dining room. Update 10/15/22 Downgrading to 1 star Opened a ticket based on the response from Ashley shown below. The customer service team closed my ticket without resolving or calling me. I requested to have the ticket open again which they did do. I have yet to receive a call, I have since had the ticket closed. I will no longer be using Ashley again. Verdict: If you do purchase from Ashley, do not use their premium delivery services. Do not allow them to do anything except sell you furniture. If they do not have it in the store, have them ship it to the store so you can open and inspect it with a rep at the store front before accepting delivery. If possible, shop somewhere else

4 months in and our bed frame has broken. Trying to get this replaced under the warranty has been a nightmare. I've spoken to four separate customer service associates. One told me someone would get in touch with me in 24 hours. Another told me 48 hours. Then another said 3-7 business days. I haven't received a call from anyone. On top of that, I've had to send in pictures multiple times because they ask for them and then don't add them to the account. When I called the store the sales associate was possibly the least helpful person I've ever spoken to. This is the quality and experience you are paying for by buying from this store. I am extremely frustrated and disappointed. This could have been such an easy resolution but these people just don't care.

Ran my credit card before telling me it would be 4 to 6 weeks to get end table

We worked with Robert and he was the best! He was very knowledgeable and easy going. Robert was able to find what best fit our needs and was very friendly and not pushy. We enjoyed our experience at Ashley’s as this was our first purchase. We will be back!

Excellent experience

I came in knowing exactly what I wanted and walked out with nothing less. The staff were very friendly and attentive to my wants/needs and gave great recommendations for my mattress that goes with my bed set.

Los recomiendo por la buena atención y paciencia

Super poor customer service, canceled deliveries not communicated, multiple damaged units delivered more than once. 👎

Customer service in the store and on the phone was horrible. For such a large company I would think they would be a little more organized. Will never buy from Ashley again.

Prices were reasonable. Antonio and John were very helpful to help us with our purchase.

Antonio was very helpful and didn’t hover over us while we looked and made our choice of two couches.

Very unique collection of furnitures. Good designs and wide variety

Brooke was amazing and help me and my wife get the couch of our dreams!!!

I had purchased a sofa and love seat, made full payment in May, 20, 2022. Order was supposed to be delivered in June, 6, 2022 from then my order was postponed every 15 days and till date Aug, 24, 2022 I have not received my order. Ashley treat their customers with no EMPATHY. Dishonest and not trust worthy guys. I would recommend to stay away to from Ashley and will NOT recommend to friends and family.

Love this place lol I was looking for some ideas I end up buying power sectional awsome recliners and tables ....

(Translated by Google) After my comment here, someone contacted me to solve the problem, supposedly the delivery should have been on January 4, to my surprise the wrong rails came again, the delivery was changed to the 17th and the same thing happened later on Saturday the 28th and the same situation, now costumer service that I have called. Hundreds of times they say that I have to go to the store one more time because they are the ones who put the rails code wrong. In short, bad work from everyone, it is a mockery and a lack of respect for the client, I do not recommend buying at Ashley to anyone but less to Latinos, costmer service does not give the option of speaking in Spanish, one is the one who has to ask that they pass it to someone who speaks your language and many times it takes a long time for them to answer you or others simply hang up on you, Ashley the worst of stores (Original) Después de mi comentario aquí alguien se contacto conmigo para solucionar el problema supuestamente el 4 de enero debió ser la entrega, para mi sorpresa otra vez venían los rieles incorrectos se cambió la entrega para el 17 y pasó lo mismo después para el pasado sábado 28 y la misma situación, ahora costumer service que he llamado.cientos de veces dicen que tengo que ir una vez más a la tienda porque ellos son los que ponen mal el código de los rieles. En fin mal trabajo de todos, es una burla y una falta de respeto con el cliente, no los recomiendo a nadie comprar en Ashley pero menos a los latinos, costmer service no da la opción de hablar en Español uno es el que tiene que pedir que le pasen a alguien que hable tu idioma y muchas veces pasa muchísimo tiempo para que te respondan o otras simplemente te cuelgan, Ashley la peor de las tiendas

It took 3 different delivery weeks because they kept bringing the wrong item each time. I’ll never recommend buying from Ashley’s.

Thanks to Anthony!!!! Finally got our couch

Going to try to be as concise as possible (key word try). My fiancé and I purchased a bedroom set and mattress on 12/04/2021. Christopher F our sales guy communicated that all items were in stock and that we should receive everything by 12/22/21. On 12/15/22 we received the mattress. On 12/20/22 My fiancé contacted Chris to inquire about the rest of the order and he did not respond. We went to the store on 12/20/22 and spoke to the manager at the time Kaydee T and she communicated that we would receive all items by the 22nd. On that day we received all items except for the footboard and the dresser. I emailed kaydee the same day to inquire about the rest of the items and did not get a response. We reach out to Chris as well and no response. Fast forward to 5/1/22 I contacted the store again and found out that kaydee was no longer the manager and the new manager was Sandee. Sandee told me that the rest of our items would be delivered on 6/24/22. Fast forward to June and guess what items were not delivered and no response from sandee. On 7/25/22 I went into the store and found out that sandee was no longer than manager. An associate told me that I should receive the items in the following week. At that point my I was was happy with all of the run around so I called my credit card company to dispute the purchase because Ashley has a 0 refund policy on items that have been delivered even if it’s still in a box. Funny enough a few weeks after the dispute the last couple items were delivered, 8/10/22 to be exact. If it wasn’t for my fiancé, I would have canceled the delivery and continued with the dispute. I would never ever shop at this furniture store again.

Terrible experience. Bought a dining set back mid-March that was set to deliver by mid-June. It's mid-August now and they don't give you any updates. Their customer service line is a third party that doesn't have information on order status and the people on the line are quite rude. I've had to drive over to the physical store to ask for an update but they were also non-committal on shipment date but said that they would check the system and give me a call or email back. Never heard from them again. They even supplied their "direct branch number" which again goes back to that third-party customer service line. Had to cancel my order after five months of waiting with no status updates and no delivery date in sight. They basically took my $1.2K up front and expected me to be okay with expectations are not met. Update: I called customer service again to cancel and they tried to refund only the merchandise cost, without the $159.99 they charged for delivery and the $99.00 they charged for tax. So now they are forcing me to drive back to the store to rectify. Again, terrible customer service experience.

Courteous service very reasonable prices quality furniture

I will never give Ashely Furniture my money again. My problem is not with the sales people I interacted with in store, they were very personable and nice. My problem is with the product arriving broken & damaged, trying to work with customer service is a nightmare that has continued for 3 months. Now I have a half finished bunk bed sitting in the middle of my kids room, & he cant even sleep on it. Its a safety hazard & now sleeps in my room. I have contacted customer service 4 times they promise to fix the problem & send replacement parts for the broken pieces, but each time they are no-shows (even after confirming). The last time they actually showed & delivered the wrong pieces! Dont shop here unless you can pick up the item & take it home with you from their store room floor. the stuff they deliver is junk.

My furniture was split into two shipments because my Queen Bed was out of stock. So, I had to wait 2-3 months on my bed. However, both shipments were delivered on time and the delivery agents were great both times. One set of my USB cables were missing and they had them mailed to me and sent a technician out to install them. I would recommend Ashley Furniture.

Very helpful and all very attentive to me

Agents are so friendly and helpful. The store has a very good items.

Communication seems to be the big issue, and my family's experience is no different. Very disappointing to make a big purchase and have such a bad breakdown in communication with the delivery times, we will patiently wait because my family really likes the product, but will take our business elsewhere on our next purchase.

My God. If I could take stars from other people so this company can have zero stars I would. Absolutely worthless company and salespeople. Went to this location on memorial day. Amber (if you're reading this stop lying to your clients) was our salesperson who clearly was more interested in her sales commission than providing useful information. We wanted to get a couch asap as we just moved in and had no furniture. She assured us and I quote "yeah it will be 3 weeks but I always like to give people the 3-5 weeks just in case." Amber, it is now AUGUST. Change careers or simply stop lying to your clientele. I am well aware and affected by supply chain issues myself. I would have had no problem waiting this long had she not given us false hope. If she would have just said "Hey, we're hoping this comes in in about 3-5 weeks; but I wanted to make sure you know it could be up to 16 weeks." But why would we be honest and possibly lose our sales commission. We found out later in the fine print of our receipt (never mentioned verbally) that furniture can take 3-16 weeks to arrive. Had we known that, we would have taken our business elsewhere and had gotten furniture to use through the summer.

StepJanie Juarez was the Sales rep that “Helped” us . She lied about when our things would be delivered , lied about pricing on everything. The next day we reviewed our paper work again because the deal seemed to good to be true and find they were charging delivery fees when she told us it was complementary. When we called she would hang up on us and she BLOCKED us. We went to the store and find out she quit after we bought our furniture. She was scamming people left to right. It’s upsetting that we spend so much of our time and money with someone who basically screws you over. Management claim they could not do anything for us but take the delivery fees away. This was just a horrible experience.

This place is garbage. I got a couch I paid over $2000 for 3 years ago and needed a simple couch cushion. They told me that only after 3 years it was discontinued and they can get parts for me. So basically screw me we can't help you at all. Talk about the worst customer service

Our salesman, Steve, was very helpful. He pointed us in the right direction, then gave us time to look and decide. He checked in with us but did not hover or pressure us. We bought two recliners using the weekend sale, buy one get one half off. Very good experience.

Our salesperson, Lucas, was nice and as helpful as he could be. We purchased a floor model King Bedroom set that Ashley was discontinuing because my friend really liked it. The problem is that the store manager wouldn't allow his staff to help us move it out the front door despite seeing store employees loading other customers at the same time. We were moving the furniture all by ourselves through their showroom. They didn't even bother to move their furniture out of the way until we asked repeatedly. The manager wouldn't let us borrow a screwdriver and told us it had to be gone by Wednesday morning making us scramble to find husbands and brothers to help us. When we asked about the bedding, mattress and box spring (we didn't buy those items). My girlfriend and I had to move them by ourselves while several employees stood around and watched us do their job! This is the absolute worst display of customer service I've ever seen. We were in shock that the treated customers so poorly after spending over $2K. After this experience I will tell all my friends, colleagues and family to never shop at Ashley.

You better hope you bring home your furniture from the store! If not be prepared for the nightmare that ensues!

Their customer service and delivery team is worst when compare to other stores. I would recommend not buying anything at Ashley. One day they tell me that order is ready to deliver and the next day they say they don’t have the items

I had very bad experience at this store. I went to this store on July 4th evening and made a layaway order, but I changed my mind and requested my sales Jurado to cancel it in July 5th morning since I found out similar furniture sets at another furniture store could be delivered within one week. I wasn’t able to get her reply until 7/6 that my order was in cancel status and should get refund within 14 Biz days. It has been more than 14 biz days, still no refund and even no one pickup my calls no matter how many times I called the store and my sales. Really bad experience among my furniture shopping experience. Updates as of 8/3 - I will never ever shop at any Ashley in my life. I contacted them via the text provided by the owner here on 7/28 and got told that I would get my refund within 4 biz days. However, still no refund after 4 biz days....a big cheater!

good service. sales reps are not pushy. prices are good.

Delivered a Broken sofa. Now we keep getting the run around. DO NOT SHOP AT ASHLEY FURNITURE!!!!!!!

Very knowledgeable about their products. Friendly staff.

They didn't have what I saw online a waste of a trip...I like touching and seeing my stuff before I purchase...I hate buy clothes online why would I buy furniture 🙃 other than that the folks were friendly

I don't have much time to write reviews these days but I don't even want to step foot in here again. After coming in to see a few pieces of furniture, the salesperson had asked me what they needed to do to earn my business that day. He was motivated to make some sales since it was the last day of his pay period and that should've already been a red flag. I had given them the price of a competitor (American Furniture Warehouse) that I'd already ordered from & emphasized that the most important factor was the deadline that the items had to be delivered by since I have guests visiting. They made the promise that it was able to be delivered by the deadline & possibly even a day earlier. We negotiated a total price including delivery & assembly that was significantly lower than the competitor so I went ahead and placed the order and cancelled my existing one. Now the week of the delivery/assembly is here and I reach out to Ashley's customer service line for delivery status to which they tell me that the items are backordered and estimating 15-17 weeks out. WTF? Customer service had offered me $180 credit to make things right but the damage was already done. I'd tried to call this store dozens of times these last few weeks and they never pick up their phone. Huge learning experience for me; cancelled the order and now I am scrambling for a bed and a couch...

Jacob was an incredible salesman!! professional, dressed well, very polite and very educated in the merchandise. we got exactly what we were looking for and on sale too! great job!

Very shady sales people beware of this store in Pflugerville. Delivery company are very incompetent. I'm not one to complain, but please go some where else save yourself the headache.

Had a great experience looking at love seats. My sales professional Antonio was extremely helpful and very personable. Super nice guy and no pressure. We visited a different store just prior to Ashley and I had picked out a love seat that I was going to purchase but no one asked if we needed any assistance. And it was difficult to get any associates attention to ask a question. When we walked into Ashley store Antonio assisted us right away. He is a great asset to Ashley Home-store. He is the main reason I chose to purchase at your store.

Sales people are always polite and professional. Very knowledgeable of the product

Very meh, very stuffy and the salespeople are incredibly pushy and follow you around. Their furniture is very dated and they have very few modern pieces to browse. I wasn't impressed with any of it and it is also strange that there is always a sale. It's just one of those chain furniture stores to avoid.

Not even one star is worth it . Hey scammers.. Are you doing a good job of taking my money and selling interest? It's been over 6 months and my table is still being made? I can't understand why a store like this, which has no contact, no updates, just takes money and does nothing, continues to do business.

Chris is an excellent sales person.We don't know English very well, and he was very patient and kind especially with my husband's endless questions.He showed us every detail in every product and did his best to help us.Ashley is lucky to have such a member who represents his company in a great way.Additionally, some staff asked if we need assistance when Chris went to prepare the documents.We have had a nice shopping experience yesterday.Thank you so much.

The products were good and the salesperson adequate. However, we asked about delivery because we live over 70 miles away. We were told that they delivered all over the state. We asked if there was a delivery charge and told no. When we paid, there was a $159 delivery charge. Not as unhappy about a charge as the misleading information. My wife wanted to cancel the order buy I went ahead with the purchase but she still wants to cancel the order.

We were looking for a few new pieces of furniture and had a great experience at Ashley. Steve helped us pick out our new mattress and dining table, he’s very knowledgeable and personable. We highly recommend Ashley and Steve.

Steve was awesome. Very knowledgeable about the inventory which made it a very simple task for him to walk us right over to the furniture we described we were in the market for and… BINGO! Got us a great deal and sent us on our way. Great experience. Thanks Ashley and kudos to Steve.

We got our delivery of a dining table set worth $2K+ and it was damaged so the customer service suggested that we return the delivery. We did. When we got the order back, it was damaged again - dings on the table and chairs. The delivery guy came and tried to fix them with a pen. After spending 40 mins with the customer service, they noted our issue and said that they would replace the items but we received no confirmation. Called them 3 days after and have been on a call with the store for over an hour now and they have gone dark on me. Very disappointed 😔

Tons of options when I visited the store honestly I don’t like shopping , the Sales Professional ( Mr. Park ) was very helpful when your in budget and needed most of the furniture he explained to me how’s much the cost and the discount which is perfect 👍👍👍👍😊

Damaged merchandise on two separate occasions, delaying delivery of expected items. Very frustrating.

Terrible customer service! It's amazing that 2 months ago I bought a table for the dining room and it still hasn't arrived. I canceled the order and they said that in 30 days they would return the money to my bank account! liars! burglars! What a lack of respect towards me and my family, enough time has passed and they have done absolutely nothing! I do not recommend it!

The experience at the store was good, but it has been downhill ever since. The furniture that was delivered had some faults in it like crooked slabs etc. Even after continuous calls to the customer service, they didn't send anyone to fix it even though we were told that we can report any problems with the furniture within 72 hrs of delivery (I called within 30 mins btw). Everytime I call them, either there was no call back, or was told someone will call to setup an appointment but no one did. Tired of this process. To be clear, the folks at the store are very helpful and it looks like they are helpless themselves in such cases. The customer service is pathetic.

One of the worst experiences I have ever had with a furniture store. I bought a living room, dining room and bedroom set back in October 2021. Salesperson tells me to give him until first week of January to deliver the furniture due inventory issues. I said that's fine, offered to pay in advance but he suggested I would get discount if I go with financing which I did. Come January I still haven't received my furniture. I called and was told the order is delayed till March. I call in March still nothing is available. At that point I decided to cancel the dining room and the living room set but kept the bedroom set. I received a call in April that my financing is about to expire ( 6 mths already passed ) and I need to come in to renew my financing. I went in the following day to the store and waited for 45 min for a lady to tell me that the paperwork is not ready and she is having problems with the system. I was told she will call me back. I called last week to check on my order was told it was canceled. I asked for manager to call me. Representative said she opened a ticket and wiil have a manager reach out. Its been 5 days no one has called. Not even a phone call to tell me they canceled my order. Horrible service !!!!!

Absolutely the worst store ever. Ordered furniture twice from Ashley furniture. Same story twice. Set up delivery date- no furniture, call and told it will be 2 more weeks. Two weeks later- no furniture. Call again and told 2 more weeks. If you want a product for your money shop elsewhere.

The Pflugerville store's General Manger, I believe his name was David? had the worst professionalism i've ever experienced. I called many many times with no answer during regular business hours and was frustrated bc we have had multiple hiccups in our order and kept getting our delivery pushed back. When i asked him to look at my account and tell me why there is another delay he said bc i had a "tone in my voice" he refused to look at my account and if i wanted to "speak to him nicely" then he would help. This was unnecessary and Extremely misogynistic and egregious behavior from a manager. When i explained to him i am allowed to be upset and as long as i dont yell or cuss, you should help by de-escalating and try to understand the situation. He cared not one bit, even hung up on me and refused to talk to me or give me anyone else to talk to after we already spent thousands in the store. He said this was bc "there is no one above him, thats not how this works" LIES. I tried many times to resolve the issue and even had my husband call to try to speak to him and gain some ground but he immediately greeted him with an attitude, refused to help, refused to provide us with anyone who could help and then said he "refuses service" to us , which isnt even possible bc we already have 3 accounts and part of our order and then of course he hung up again.... So Ashleys, please tell me how i am supposed to pay you over the course of 2 year with a GENERAL MANAGER refusing to speak to customers or provide resources to customers who are trying effortlessly to resolve a simple issue? He is allowing the phone to ring and screening our calls which is completely and deliberately sabotaging our order??? Using other sources I have been directed to your Regional manager which is who he should have directed me to. This is an extremely unnecessary process i shouldnt be subjected to bc you've hire incompetent managers that need additional professional development training as well as some unconscious bias training. You also shouldnt allow your sales reps to lie about delivery dates just to make commissions. All in all its not worth the headache as you can see from many reviews. Just use a different company. UPDATE: they post below your review as if they care to help but when you contact them they tell you they cant do anything. So dont let the responses from ashleys fool you into thinking they care about customer service!

Esmeralda was very helpful during our shopping experience at Ashley’s. She set time frame expectations early on, and the items arrived earlier than expected. She was able to provide me with multiple financing options, which I used to bundle family members items. I have already returned a third time to work with her and will continue shop here for my future shopping needs.

Roy was very knowledgeable and helpful!

I worked with Avino ( I’m spelling his name wrong) but he was very nice and great at explaining everything. Spent an hour in the store with him and he was very patient and helped me buy my dream mattress! Would recommend. 🙂

We were very pleased, enjoyable Experience from the time we walked in till we left, our sales rap Roy De La Rosa very knowledgeable and answered all our questions, we ended up purchasing a beautiful couch at very reasonable price. We will definitely be back.

Esmeralda was great, she showed us everything we needed and gave perfect explanations of features and benefits. New sectional, tempur-pedic bed and pillows, and a wonderful accent table for the kitchen. Great experience over all.

I received the best customer service this Memorial Day Weekend. I even got a discount of 25%. Thanks to manager Antonio and sales rep Esmeralda!

The sales person was great. Jessie answer all our questions and was patient.

(Translated by Google) Lack of better customer service (Original) Falta mejor servicio al cliente

Excellent customer service! Great deal!

We ordered a dining set including table, chairs and bench, back in October 2021. We received the final piece few days ago, after 7 months waiting, multiple visits to the store, and dozens of calls and text messages without response most of the time. Run away from this place, especially if you expect a descent customer service.

First time shopping with Ashley and this was a worse experience that I never had in my life. I bought a whole set for a bedroom that comes with two dressers, mirror, and headboard. At delivery date the installers scratch my bed's furniture while setting them up and promised to re-order me new stuff for replacement and now it has been over 3 months no ones has ever follow up on this!!! I Also am having issue with the mattress that I purchased and wanted to exchanged it for another one but they won't let me do that rather than buying another brand new one. The sales people and managers are saying two different things and I don't know who to believe now with your stupid apology, like if I was to miss a payment yall were gonna accept my apologies...yall ridiculous.

Amit was wonderful. He was very professional and took good care of me. Love Ashley

We had worst experience buying furniture from this store. WE order a bedroom set back in Sep 2021 with delivery in October but its may 2023 and we are still waiting for our furniture and store charged us full amount at time of order. So its 9 months now, we have visited store 6 times after ordering and call the service center 15 times for information but we havn't heard anything back. So would not recommend anyone go to this store or any other Ashley store.

We needed barstools. Found them, no argument about price online was less than that in showroom, ordered them, and scheduled delivery in one week.

Antonio from the Pflugerville TX store was extremely professional, kind and he instilled amazing customer service. I walked out with purchasing two pieces and I didn’t feel pressured and he answered all my questions in a friendly manner. Highly recommend for not only their customer service but also for their products.

Taylor Adams was super helpful and knowledge about the furniture’s material and durability. He was younger gentleman that had a ton a patience and wasn’t pushy, which I loved. I think it’s great to have a salesperson his age and with his demeanor because a lot of people can relate to him. However, he is still learning and had to ask a coworker which DC (distribution center) would deliver to Lubbock and this particular coworker was extremely demeaning to him. He kept calling him a boy in a loud, uncomfortable and belittling tone. This happened in front of the GM who had previously introduced himself to me and he did nothing. Needless to say I’m glad I had Taylor’s help or I may have went somewhere else to purchase furniture.

This "furniture store" doesn't actually sell furniture; they sell items they claim are on back-order but actually never arrive, the orders for which you will have to go back into the store to cancel, getting nothing but a refund. But they will hold your money through all this, and never update you on your order status! We ordered a dining room table in December. It's now May, and we were forced to cancel the order, after never getting it filled, and only being given worthless promises that "it'll be in soon." We even reached out 20+ times over these 6 months trying to get resolution. We wasted 6 months we could've been shopping for an actual table. Unfortunately, this store will scam you out of your money and never deliver your product. My advice: don't even waste a thought on Ashley Furniture.

I just purchased a Dining Room Table and Chairs and where delivered 3 months later. Jan 30th 2022, I made a complaint about my table Delaminating and they rejected my Claim without even Stepping foot in my house, & going off a picture. Overseeing jobs in Million Dollar homes I know when Wood is delaminating. The paint did but adhere to the wood properly. I don’t see the point paying for Insurance and could have saved money going to IKEA if I wanted Cheap furniture. This is the last time I will buy from Ashley Furniture. BiG FRAUD.

I bought furniture in Nov 2021. still haven't received all of it. if you call customer service they put you on hold forever. when you do finally wait long enough (usually an hour or so) and someone answers, they are rude. if you actually NEED furniture, shop elsewhere.

Great customer service from start to finish. Thank you 🙂

Steve was great and very knowledgeable and got us the best deal!!!

I love Ashley furniture, the quality and prices specifically! I have Ashley’s credit card since 7 years ago and I only buy furniture at this store because even when I look somewhere else I end up loving Ashley’s options the most!!

Se Park was my salesperson and he was great! He helped me so much, answered all my questions and made things quick and easy for my purchase! Thank You!

I went to this store with my mind made up in what I was going to buy, ended up leaving with more than what I expected thanks to Antonio! Lol, this Ashley’s location is giving me furniture retail store version of “Target” and I’m loving it! I was shown different furniture and given information in regards to best deals. Antonio was really sweet and funny and made my experience amazing! I’ll be back for sure

Great Customer Service!!! Taylor gave some great information for my living room setup. Satisfied Customer!!!

Incredible Experience! Antonio is your guy! Go there and expect excellent service!

BUYER BEWARE!!!! Absolute WORST company with even worse customer service. We should have known better with our last order and delivery from them to never use them again. Took 10 months to get a couch!! And just like many of the reviews below.. their excuse was “it was damaged in warehouse”. Fast forward to December 12-18-21, against my better judgment, we went into Ashley and ordered a full bedroom set along with an additional couch. We made sure to ask time and time again about the lead/delivery times since our last order with them was an absolute joke. We were told and GUARANTEED 4-6 weeks delivery. 4-6 weeks come and go and we’ve heard nothing, not an update, nothing from Ashley. I call to get an update and am told at that point it would be ANOTHER 4-6 weeks before our items would be ready for delivery. Fast forward and here we are SIXTEEN weeks from the time we ordered our furniture and when I call to get yet another update it’s the same old song and dance, your items aren’t ready for delivery.. wait on hold for 30 mins for someone to answer and then their line goes dead. Why does this happen every time I call??? We are now looking at 7-9 MORE WEEKS 🤣🤣🤣 I will tell EVERYONE I know about this crap hole of a company and to NEVER order from them. EVER!!!!! I’ve heard nothing but crap and lies being told from everyone who has done business with them. I’m honestly shocked this place even has 2 stars…Read the reviews and RUN FAR AWAY! DONT GIVE THIS COMPANY YOUR BUSINESS!

We got furniture from Ashley on Oct 2021 in a week it was damaged.we called up Ashley and they said they dont take returns but you can exchange. Ok fine we purchased a different couche in Nov 2021 with a delivery date of January 16th 2022. And we called up in January 1st week and they said March mid 2022. Ok fine. Now they are saying expected in May, still no confirmation and when called up they are like we can return the money of new purchase and can discount for the damaged one. Still its will be a loss of 100s for a damaged furniture. If they can't deliver, why do they take up the orders. We are still waiting for the delivery.

Worst service. Steve was not helpful after they didn’t deliver all the parts to my address. They gave us the complete run around for a solid week. Really disappointing in their customer care. We will never buy here at Ashley furniture store again. Poor customer service. Just don’t go in

They don't answer their phones. Came all the way out to see a rug they didn't have...of course. This is why you CALL first. Bad customer service as well. "We have other rugs. Just around though. No one area to see them. Feel free to look around." Yea, no thank you.

We had an absolute bad experience buying furniture at this store and dealing with the Ashley Furniture home office. Everyone was nice selling us the furniture but misleading, promises made but nothing in writing which was my first mistake. Then when it came to getting our delivery we began to have more problems. I understood there was was a supply chain problem but six months into our purchase and bedroom set hadn’t been delivered I started to have worries and started making calls. Home office only called me after I put in a complaint in with the Better Business Bureau and then it was more empty promises and no delivery. I finally canceled the bedroom furniture and now I’m stuck with a Tempur-pedic bed that I tried to return because I didn’t get my furniture. That they managed to get to me ASAP because it was a big ticket item. They tell you about a 90 day return policy for Tempur-Pedic mattress but that’s only for store credit, they won’t take it off your bill. Don’t buy furniture from this place or these people, they will promise the world and never deliverer. I would give them a minus star if I could because of their lack of communication also!

Everything went great thank you

fast and friendly service

Had a great experience here shopping around. Great prices, better delivery times than the other furniture stores nearby. Esmeralda was a ton of help and would recommend you ask for her when you visit! Quick to get answers for us and even went into detail to explain everything we asked.

Customer service is the worst!! They lie to you and don’t take responsibly for it. They don’t try to make it right, just tell you nothing can be done!

Management team very unprofessional. Ashley furniture is franchised and makes sure they send you around in circles when you purchase from store or online. No accountability for the company. Staff is not knowledgeable of sales and special offers. Very disrespectful to seniors but will take their money.

(Translated by Google) They never deliver the furniture on time, I've already been waiting for a bench for a dining room for 6 months and they still haven't delivered it to me. (Original) Nunca te entregan los mubles a tiempo ya tengo 6 meses esperando una banca para un comedor y todavia no me la entegan nunca le compren tampoco aseguraansa con ellos nunca la quieren hacer valida

Worst place to purchase anything for your home. Customer service is terrible after the fact from the store itself. All they do is refer you to their 'main' customer service line. They won't help you in the store after their sales person helps you extensively and lies straight to your face about expectations and delivery times.🤬I'll leave it short here but you can check out my full review on google.

Not only did I order furniture in November that I never got because they keep pushing the date back but DO NOT BUY THEIR FURNITURE WARRANTY. Its a scam and the furniture warranty (insurance) will get out of having to come and repair or clean the furniture. Honestly have had the worse experience with Ashleys.

Seemed a bit overpriced. Quality seemed pretty good for the most part but most stuff is back ordered 3-4 months right now.

This is the worst place ever to buy furniture they are good with you until your purchase. After purchasing nobody is helping you or listening to you. This is the worst customer service I've ever seen. I purchased furniture on 11/18/21 and paid it off. I am disappointed with Ashley, my house is Ashley damaged storage all I have received is damaged and wrong items. The bed is damaged. The mattress was damaged. The mirror frame for the dresser was the wrong size. Ever since I purchased, I have received the wrong and damaged items. It hasn't been replaced yet. When I purchased my dining set it was back-ordered 8 to 10 weeks, and now it's 4 and half months since I've ordered it. When I called for customer service, it was still back-ordered 10 to 12 weeks. Still not available when I called over and over to the customer service, but I haven't got any help. They keep saying "Go to the store and talk to a manager." And I went to the store and neither did they help me.

Didn't go to the location, got service online, long story short their website is buggy and caused my account to get locked out. 6 hours of being bounced around from department to department only to be told that they cannot resolve the issue that day. On top of that I was trying to use financing to pay for the items, so I opened a card I could not use. Cancelled my order and will be closing the card, the reviews seem positive for in store but if this is how their customer service operates, no matter how fantastic the store is, any issues you run into will require ample time to resolve, would not recommend.

Was a really great experience. Amit, was fantastic to work with. I bought a floor model couch that I’m very happy with.

Don't buy from Ashley and particularly this store in pflugerville. I bought a dining table set in December 2021 and it was partially delivered with a dining table & side bench in February and I am still waiting on side chairs for past 3 months. They promised me a complete delivery by March but when I call them they are saying tentatively in May and that could go even longer. This is ridiculous. I tried to call the sales rep(Megan) but she wouldn't take the call. You can never reach the store desk agent as the call gets diverted to customer care directly. The customer care people are helpless. Thank God! I did not buy any other furniture from them. I bought a sofa from Star furniture and they delivered it within a week and they were very professional in their delivery service and also quickly replaced the damaged goods. Star is not paying me to give them a better review but I am giving a honest review here. Also Do not buy the protection plan. Its just a trap. When it comes to coverage they simply do not do it and you can do nothing about it. I just wasted my time texting the number you mentioned below. You provided details as if you were problem solver but you did nothing but asking me to reach out to the store for further details. You have such a disconnected system. When you are not in a position to do business just refund all my money and take your partial delivered furniture back. I sincerely hope this review reaches out to the new potential buyers and stay away from buying your products. Update: 06/14/2022 No more waste of time waiting on the delivery. Today I went and finally cancelled my partial order as they keep postponing the delivery date for ever. They are one of the worst business people and doesn't care for the customer. They kept my money for 8 months and never even cared to update me on the delivery. One of the worst customer experience I ever had. Anyone who is looking at this review, if you still go ahead choosing this store and even Ashley furniture for that matter then "YOU ARE A BIG LOSER!!!"

I wish I could give them a zero star for providing such pathetic customer service. 09/11/2021 When we first entered the store we clearly told the sales girl that we can’t wait amd looking for something in stock and she showed us two bed sets which she said can be delivered in 8 weeks, we picked one of them and ordered with payment in full. 12/2021 - we have already visited store twice and called Ashley furniture multiple times and there is no sign of delivery schedule, they say they don’t have a few things in stock and while waiting for them the ones available went out of stock - so hats off to their supply chain team. 1/2022- they deliver rails, chester and foot board. 03/09/ 2022- they deliver two night stands and head board(without legs) I called customer care to schedule delivery of legs for head board and they said it will be delivered in next 7-10 business days. 03/15/2022 - Today they said the legs will be delivered in May 2022. We trashed our original bed and now we do not have a bed sleep on. We reached out to Pflugerville Ashley store several time stating that we are expecting our baby in May and we need this bed and all they do is “dodge”. I will never buy at Ashley again.

DO NOT BUY FROM HERE *Extremely poor customer service *Items taking 4months + to be scheduled for delivery *4 months later still no furniture I placed an order back in November 2021 and was scheduled to be delivered December 2021. It's now March and I STILL don't have my furniture. The staff was friendly and helpful but as soon as my order was placed it was COMPLETELY hands off from Ashely's. ZERO communication on my order status or why the delivery date was pushed back. I had to call myself to find out all those details and everytime I called the delivery date was pushed back 2 weeks from what they originally told me. If you order something that's on back order or not yet available DO NOT order it you will just waist your time, effort and money. For the high prices they make you pay for their furniture I would think they would have a better hold on these issues. Seems like Ashley's is the only furniture store in the US that has been affected by the supply chain issue (the common excuse Ashely's like to give out) because orders that I've placed from other big furniture retailers have been completed in a timely manner.

(Translated by Google) They gave me a date to deliver a dining room bench, HE (Happy seller) almost assured me that he could help me deliver it before he just wanted to sell. Later I called and they gave me another very long date and the day came and they postponed another date. I write to the seller, not even the dust can be seen. DO NOT insure something that they cannot deliver. Terrible service last time I buy. They do not treat one with kindness to sell later or give a good face. Be clear from the start. 5 months waiting is not fair and they gave me 1 more month (Original) Me dieron una fecha para entregar una banca de un comedor, EL (vendedor Feliz ) casi aseguraba poder ayudarme entregarla antes solo queria vender. despues llame y me dieron otra fecha muy larga y se llego el dia y pospucieron otra fecha . le escribo al vendedor ni el polvo se le ve NO aseguren algo que no pueden entregar . pesimo servicio ultima vez que compro .no tratan a uno con amabilidad para vender despues ni buena cara dan. Sean claros desde el principio . 5 meses esperando no es justo y me dieron 1 mes mas

Update: Furniture arrived April 11, 2022. After sitting on the chaise I realized something was off. It leans very hard to one side. So hard in fact one cannot sit on it for very long because your hip and back begin to hurt. I called on April 13, 2022 to have someone come out and look at it. I was told someone will be contacting me to set up a service call. No one called. In fact, EVERYTIME I call the service center to ask what the update is on my service call, they say they will have someone call me in 72 hours. I finally had 2 actual service calls completed. The first on they ordered a replacement cushion. The second one was to exchange the cushion. After the cushion was installed, he said "Oh that looks better". I asked him to sit on the chaise and he agrees with me that the chaise is indeed defected. "Someone will call you in 72 hours....". To be honest, I have called at least 15 times and promised someone will come back to look at the chaise and hear back from no one. Long story short, I believe if they keep ignoring me, they think I will go away. Their furniture is nice, but if you have a issue with it, be prepared for many, many hours wasted calling their service center. It is now September and I am still trying to get my issue resolved. I hate to say it, but I would not get any more furniture from Ashley due to the customer service aspect. Jacob was awesome! He greeted us at the door and inquired what exactly we were looking for. He showed us a few items, and left us a bit as we went back and forth on a couple of sectionals we liked. He checked back with us frequently, but did not hover which I liked. He was professional and I never felt pressured into buying anything. I am going to love my new living room and bed!

Great customer service! Jake Silcox at the Pflugerville, TX store was a huge help in selecting our outdoor patio furniture. Friendly, informative, and a good sales approach are just a few things to describe Jake and the GM at the store. They have definitely earned my business for future purchases.