Ashley Store Pflugerville, TX

Do not buy your furniture here. If they try to upsell you on a warranty; run! The customer service number are bots, they give you the run around and do nothing. It's a scam and a rip off.

Yahweh was a pleasure to work with. She was patient while we made our decision and helped us out to meet our price & needs.

The sales person was extremely helpful and conscientious of our needs

Dominic was very helpful when we were shopping for a new sectional!

Alvino Excellent, amazing Full service. So many varieties in the store and good prices

It was a great experience! I can’t believe how fast everything went. Our sales associate, Jeffery Guzman, was incredibly quick, experienced, and supportive excellent customer skills. He locked in the deal within just 15 minutes. We’re so glad we found such a wonderful person at the Austin, Texas location.

The Associate was very kind , but I felt like she was talking so much about herself like she almost seemed nervous and it came off hasty . She wasn’t paying that close of attention that she quoted me for the wrong parts of the couch that wanted . When financing I wrote all my information on the application and my address was entered in incorrect and so was my email address, so my new card and my delivery of my couch may not go to the correct place even after I called to get it changed . I also did not get a receipt emailed to me until I called the next day and asked for one ! ( she said she would send it shortly I after I left )

I had an issue that needed to be addressed. Spoke to the store manager. He addressed it immediately and rectified the situation interaction with him. He was compassionate and understanding and resolved the issue immediately to my satisfaction, with compassion and understanding.

Great customer service.

Worst customer service experience I’ve ever had I want to start by saying that my salesperson, Brandon, was excellent — professional, kind, and extremely helpful from start to finish. Unfortunately, everything else about my experience with Ashley Furniture was an absolute disaster. I purchased a sofa and a swivel chair. Brandon explained that within a few days I would be contacted to schedule delivery and that I would receive a 3-hour delivery window. When delivery day came, the team arrived with a damaged swivel chair and one of the sofa cushions didn’t even belong to the sofa. They took the swivel back and told me to call customer service to request both replacements. Customer service called me, I explained the situation, and they said they would call me back in 10 minutes with a solution. They never called back. Three days later, I received a text saying the new swivel and cushion would be delivered. Again, I was given a 3-hour window (2–5 PM). By 8 PM, nobody had shown up or contacted me. I reached out to the salesperson, who found out the truck had apparently broken down and they simply weren’t coming. The following day, I went to the store to speak with the manager. I explained everything and told him I no longer wanted the swivel. I asked them to send the correct cushion to the store so I could pick it up myself. He said that wasn’t possible because they would need to pick up my entire sofa and bring me a whole new one — which made absolutely no sense. So instead, I had to wait another week, with another 3-hour delivery window, just so they could come and swap one cushion, not the entire sofa. Four days after that, I continued receiving calls from customer service saying the swivel chair still needed to be delivered — even though the manager supposedly canceled the order and issued me store credit. This has been, without a doubt, the worst customer service I’ve ever experienced. The lack of communication, the endless waiting, the repeated mistakes, and the disorganization are unbelievable. I do not recommend this store at all. The only positive part of this entire experience was Brandon, who did everything he could — but everything beyond the sales floor was a complete nightmare.

Went in thinking I was going to buy a sofa at a competitor, however the fact that their products are made in the USA and their price on a comparable sofa was over $700 less and to put the cherry on top all of the people that helped me were so kind and helpful, making everything easy. My sofa will arrive tomorrow. So excited!

No issues. The employees were all very friendly.

I worked today with Alvino and in the end Dominick both were beyond helpful and kind even when I was being indecisive. Cannot thank them enough for helping me to find a couch and working with me on a deal!

The salesperson was a joy to talk to and new exactly what I needed when I explained to her just wonderful

If you believe you will get the perfect product with no issues—no missing parts, no wrong color, no defects—then go ahead and buy from this store. But if anything goes wrong (God forbid), be ready for a nightmare. My husband and I had two out of two bad experiences with Ashley (what are the chances?). The first time, they sent us the wrong color. The second time, two chairs were missing. The first time, we didn’t know how bad they were. The second time was my mistake—I knew their service was poor, but the sale was tempting, so I gave them another chance. I regret it. Returning the products and getting our money back was extremely difficult. Their customer service is terrible. They always give excuses and keep telling you to wait: first 48 hours, then 3 days, then suddenly 10–14 days. And every time you reach the deadline, they give you a new one. They keep you stuck in a loop until you are exhausted. You either give up or keep fighting for what is yours, and both options come with stress, headaches, and frustration. This company cares only about sales, not customers. If you value your time, health, and peace, avoid Ashley—whether in store, online, or through their chat (which is even worse). There are many other stores with better quality and much better customer service, often for less money. I hate writing negative reviews, but I truly hope this helps at least one person or family avoid the nightmare we went through.

I had a great experience with our salesman ronnie What I did not like was they made me come through the side. Door because Ashley's tracks how many people come in and out of the main door which already was kind of shady to me. My wife and I found a dining table that we liked. It was out of our price range, so they said that they might be able to make a deal but they wanted us to sign up for the credit card which we pay for everything. In cash, they didn't like that. They also told us that deal only lasted for 1 day and we needed to go home and measure to see if it would fit in our dining room. That was our biggest holdup, and just the pressure of them telling us we had to go home right now and measure was not very kind to me. It seemed very demanding and someone else dictating my life. But I need to do in that moment right now. If it wasn't for their aggressive cell's tactic. Tell me I had to do it right now or the deal was off the table. Trying to make me feel bad that Ronnie will get a loss if I didn't buy it today. Because they already submitted the deal. I would have bought the table, but they were extremely demanding. And aggressive and telling me that I needed to get their credit card for their interest and I told them, I said, well, I'll have 0 interest. If I pay for any cash And they proceeded to tell me, well, you don't have to use your own money.

Worst experience. Salesman was arrogant and doesn’t show any interest on showing us the furniture

Amit is the best. Always a great experience coming to this store.

I'm waiting on my delivery today what time you guys coming

Bought a bedspread off the floor and it wasn’t returnable and when I got it home it didn’t work. Thought of calling to see if I could return it and possibly purchase something else but I understood your return policy

Stay away from this company. We bought a sectional with electric recliners and having trouble from the beginning. It's over 2 weeks now when we contacted them and we're still waiting it to be fixed/replaced. They're not responding now! Will never again buy anything here! Update 11/22: They scheduled appointment for a technician to come and fix the issue. After providing pictures and a lot of email and text communication the technician didn't show up. I rescheduled and he didn't show up again! They just apologize via email or text but when I call them, they say that I didn't provide pictures which is a complete lie. I have it all confirmed in text and email that they received the pictures. After requesting to speak to a supervisor they say there is no supervisor available at the moment and he/she will call me within 24hr. Never received that call! After requesting the call with supervisor again, they just lie all over and no one is calling back.

Ronnie and his manager Jason were super friendly and helpful. On 10/28, they helped me pick a sleeper couch that meets my needs and limited budget. Great working with them! The couch was just delivered today. One pillow was missing and Ashley representitive called and told me that it would be delivered separately via FedEx or UPS. I can't wait for it to arrive. The other pillow arrived quickly. Thank you!

Extremely disappointed with the dishonesty of this location after opening a line of credit due to a misleading offer. My husband & I sat at this location for 2 hours communicating with the store supervisor for a sectional we were interested in. After negotiating, we agreed upon a total cost of $2,673.76 for the sectional, ottoman, delivery & warranty. After she pulled my credit & opened an account, we watched her typing notes where we saw the comment “customer declined ppp”. Luckily I asked what that meant & she casually stated that there would be no protection on this purchase which was not what was agreed upon. Now we have an additional unnecessary line of credit on our account & have wasted our Sunday afternoon. Absolutely would not recommend this location.

Friendly, no pressure purchase.

Stay away. Ordered over $10k worth of items in July 4th and have had nothing but issues from day one. It’s now November and I have had them try to spray lacquer on goods delivered with damage, they replaced the part with another even more damaged part, then offered an exchange but never actually ordered it until I called for the 3rd time on the exchange alone. The tech left behind all the extra parts and trash in a pile. I called to speak with a manager and was told by an associate named Matthew that they don’t have managers (obviously a lie) because it’s a franchised location. There’s much more but I’m tired just writing it. Spend your hard earned money somewhere else. Mistakes happen, but it’s how you respond to them that matters. And the overall response to this has been horrid.

We had a great experience. Corey Cuéllar and his manager provided us an excelente and professional service.

I'm trying to reschedule but your app doesn't show any available dates all the way until the end of November. Even then I can't find a date. I don't care if I have to reschedule all the way till December. I just need to reschedule. And I don't think it's that you don't have any available dates. I think your app is broken

Sales people were extremely helpful and worked with us on the price point I needed to be at. Highly recommend

Worst experience, they don't provide correct information on product, policy and when you find any issue even within couple of hours of delivery they don't follow through. Deeply disappointed.

Had a very good experience at Ashley furniture Myself person was lvi Alvino. Very good salesperson, very satisfied with that. Help me very well.

All staff was friendly and informative. No pressure to purchase

Amazing deal we just got today great bedroom set we purchased today and

It was great and fast

One of the worst customer service experiences I’ve ever had — and from a store like Ashley, it’s truly disappointing. I placed an order at the Ashley store in Pflugerville, Texas, for a dining table with six chairs, and what followed was a completely unacceptable series of mistakes, disorganization, and a total lack of accountability from the staff — especially management. First, I received the six chairs, but the table they delivered was wrong: it was too large and did not match the model I originally ordered, which was a smaller, lower table that fit my space. I had to make multiple phone calls, go to the store twice in person, and speak directly with the manager, who assured me the issue would be resolved. After weeks of follow-up, they finally delivered the correct table, but the job was still not finished: they did not replace the two chairs that arrived defective (wobbly and unstable). When I called again to ask about the replacement chairs, I was told that “the manager never approved the replacement” — seriously? After everything I went through, now it’s the manager’s fault for not approving what clearly should have been corrected from the start? This level of miscommunication, lack of internal responsibility, and complete disregard for the customer is unacceptable. I have lost time, energy, and trust in this store. As a paying customer, I fulfilled my part of the transaction and expected a reputable brand like Ashley to deliver quality products and professional service. That did not happen. I strongly urge anyone considering shopping at this location to think twice. I expected professionalism — instead, I found incompetence, disorganization, and poor customer care.

Brandon was helpful, knowledgeable & friendly. I found a great power recliner with his assistance. In the future I plan to shop at Ashley Furniture & will definitely ask for Brandon!

Great salesman-kind, not pushy. He focused on the right things-great salesmanship-will be very successful!

We purchase a Patio set, floor model, we picked up some pieces yesterday. Today we picked up the rest of the furniture. We walked in and no acknowledgment from any one. No help with the Patio furniture. Totally find we brought our son, And then I was approached by a salesman to tell me not to use the front entrance because they have a customer count every time that doors opens. I told him the reason why we used that door twice is because the furniture is bulky and it does not fit through the emergency exit. I am sure they had an awesome day in sales$$ for no one to acknowledge us or ask us if we needed to purchase anything else. Yes we need more furniture but we are going somewhere else. This place in Pflugerville TX has gone downhill. I do not recommend it.

***update: Per the owner’s recommendation in their response below, I called the number provided. Yet again, I was connected to an offshore customer service representative who had no idea what I was referring to. I had to repeat my entire issue from the beginning, only to be told this time that I needed to contact the manufacturer about the warranty. This runaround is absolutely ridiculous and shows a complete lack of accountability or customer support. At this point, I will be filing a formal complaint with the Better Business Bureau. ——————————————————————————— Absolutely Terrible Experience! Stay Away from Ashley Furniture! I am beyond frustrated with Ashley Furniture and their so-called warranty process. I filed a claim over a month ago, sent in every single thing they asked for, and then they just completely stopped responding. I opened a new claim, thinking maybe the first one got lost—same story. Nothing. When I finally reached out to customer service, I was told a technician would contact me within 24–48 hours. That was over a week ago, and still no call, no update, no communication whatsoever. I called back today and was told there are no notes, no record of my previous calls, and no idea what’s going on. I’ve now been on the phone for over an hour just trying to speak to a supervisor. The level of incompetence is unreal. This entire experience has been a complete nightmare. The warranty is a joke, customer service is useless, and it feels like no one at Ashley cares once they’ve made the sale. Do yourself a favor and stay far, far away from Ashley Furniture. Save your money and your sanity—shop somewhere else.

The team was welcoming and helpful. The store was easy to navigate, clean, nice vibe. The gentleman who helped my mother and I provided a wheelchair so my elderly mother could get around easier, and was able to help us find a good deal on the item we were looking at. Will recommend for high quality experience and furniture.

I purchase a picture and it was sold but the store will not return my money. I have been trying for the last two weeks to get a refund for a paid picture I do not have

Our experience at this specific store was great! The manager was friendly, made sure we were getting the help we needed and easy to talk with. Amit helped us with our couch and getting everything written up. I appreciated that he gave us space to look around the store and come to him when we needed help. Yahweh helped us with our mattress selection, she was very knowledgeable, friendly, and made the shopping experience fun. Definitely as for them if you visit the store!

Brandon and Hilary were very helpful and so inviting! They make you feel like home as soon as you walk in the furniture is very beautiful. We didn’t receive our furniture yet but great place and they do what they can to help you out with any kind of payment plans. I definitely recommend them!!

We had one of the best experiences today at Ashley’s in Pflugerville. From the moment we were greeted at the door, we experienced exceptional service from Dominick.

Very nice and well organized store. The prices are great and the staff is exemplary! Albino Pacheco is an absolute amazing, professional, and courteous employee!

Savanna was great to work with. Tamilen dropped in our our conversation and added her expertise. Great customer service!

I had a great time with Amit and Hilary! Really professional and really nice. I’m excited to add my piece to my bedroom !! Great service. Will be back!

My experience was a great one. The sales associate that helped my wife and I was named Corey C. That was also a 5 star experience.

Dominick did a terrific job working with us. He stayed with us for the entire process helping to get every detail of our furniture order perfect. From finding options that fit our criteria to making our finance options work for us. I am so grateful I walked into Ashely's yesterday.

Matthew was an excellent help. Gave me all the time to look at every couch that caught my eye and had all information I needed.

We purchased a bedroom set, dining room set, living room from them. The dining room set and others were marked at a sales price, however, since we were "financing" they did not honor the sales price, and the reasoning being that their finance department would not honor sales prices. Bait and switch advertising, small print does state this. Regardless we purchased it, but it is a terrible sales tactic. Secondly, Tempurpedic had an offer when you purchase a mattress they gave you pillows, blanket, sleep mask. When we inquired about this with the sales rep, he stated they did not have them but would credit our account with those funds. Approx. $300 worth of items. That has not happened. He also gave us pillows with the promotion, but those have yet to be given to us. At first they were helpful, (since we spent $30k) however, delivery came in 3 separate trips when we were advised that it would all be together. Each time promised that we would be delivered together. I understand logistics but it shouldn't be difficult to have it all done, as we waited a month for delivery. The kitchen table and table and dresser were both damaged upon delivery. We immediately reached out to our sales rep from the store. We were then told to call an 800 number and file a claim since we purchased the protection plan. Against better judgement for filing a claim since these were delivery damages. However, our claim was denied. We have since gotten 0 help from any of the staff. I also advised we shouldn't have to file a claim as they are damages caused at somepoint in the order fullfillment. I will add screenshots of all the items, and converstations as time permits. However, I would advise not to purchase from Ashley.

The sales people were really helpful & friendly!!

Had an awesome experience at Ashley's. Had been to 2 furniture stores prior to coming to Ashley's and it was a difference. Brandon helped us a lot and got us what we were looking for. Quality and prices were on point.

Ronnie was great!

Please come here and ask for Brandon! As soon as we walked in, he greeted us with warmth and kindness. He asked us what we were looking for, listened closely, then selectively showed us around. He asked for feedback as we viewed items and pivoted accordingly. We were SO lucky to have him. (And, it was his first day!! We thought he’d been working there for 2+ years - he’s THAT knowledgeable). Thanks, Brandon!

Matthew was great! He was able to help me find what I was looking for at a great price.

Good furniture. Great people. Brandon was very helpful!

Corey took care of me. Clear on what I was getting and persistent.

The managers (Liane and Tyler) at the Pflugerville store went above and beyond to understand what our requirements were and patiently suggested us options. We never felt pressured and the whole buying experience was delightful. We ultimately decided to buy from this store given the service provided and also the flexibility with pricing adjustments.

We had a wonderful experience buying a sectional and a bed. We bundled and saved so much! Our associate was knowledgeable and friendly. We were educated on sleep health and decided to buy a bed today too!

Amazing service and very helpful and convincing

I don't know what the future holds for this store... with the terrible service they offer as sellers... DO NOT BUY FROM THIS STORE IF YOU DON'T WANT TO BE SCAMMED. I don't recommend this store for three reasons: 1. They won't give you the furniture they claim to be selling at a discount. 2. The furniture they give you looks used and has scratches; the photos prove it. 3. The seller knows exactly what they're selling you and how to scam you.

Manager Jason was so helpful without being overbearing and allowed me the time to look over the room several times until I was ready to choose my pieces.

Sawyer was the best. I really appreciate his professionalism and no pressure approach.

Yahweh is Superwoman!! Financed a complete living room set and kids bedroom for my new home. She made it happen.

Thomas Sawyer saved the day. We highly recommend him!

Corey was extremely kind and helpful, gave him a description of what we were looking for and he nailed it. Definitely coming back in the future.

Marquita king was very helpful and nice, made the process very easy ,simple, and fast to my happiness. Liane was also very helpful, she greeted me in and kindly assisted me with the bedroom set that I wanted. Very nice sweet lady.

My sales associate,Liane, was great. I had a very specific request for a couch and she found it for me!

From the minute we walked in the door we were greeted in a very friendly manner and all our questions got answered

Inside the store smells terrible

Honestly, not even two seconds of me being in the store, I was attacked lol. No but seriously I didn’t even get to browse the way I needed to without being watched and followed. After saying “No thanks, I am just looking” 5 times by the same associate. She then went to go get management to come talk to us but it was just as bad, with feeling like im being passively harrassed. Overall, I felt like I did not have the opportunity to even browse the furniture, but just have the staff members tell me what I should be looking for. Which was backwards.

Both my wife and I had a wonderful experience inside your Ashley store. Amit was extremely nice and helpful. We'll definitely be back because of him. I give him 5 stars!!

He was so helpful with everything of find the kind of chair I needed for my knee pain to my back pain. He was just amazing.

Amazing

Go in and ask for Hillary to assist you in finding the perfect furniture for your home. She worked with us for two days while we decided exactly what we wanted! ❤️

100% Satisfied

Nice salesman and very attentive.

Nice young man that helped us.

It was ok I was looking for a better delivery time considering how expensive it is

I did the transaction on the phone with Amit. He was very helpful and will get my order delivered and assembled at my new place.

From the moment I walked in to the store I was greeted by Corey. He helped me for about three hours. I was looking for a particular sofa and he was so patient explaining everything to me. He also gave me a wonderful price. Thank you Corey. What a role model.

Failed to schedule delivery, then after finally having a date they were windowed to arrive 2:45-5:45 and arrived at 10:00 PM! This was second experience with this company and both times they failed to meet expectations.

Thank you so much for your patience while we worked through all our options. We are so excited to sleep better.

Great service !!! Salesperson & Manager were awesome !!

Don’t deserve even single star, run and choose some other store. Rude sales agents, full of false information throughout buying process.

Tyler Pirkle was amazing and got us the exact sectional we needed!

Hilary taught me about back support And neck support while sleeping. I bought it all and so happy with my loveseats and mattress. Will add photos when I'm finished decorating.

I am more than satisfied I love the service they provide to me

Very comfortable. Nice person.

Limited and outdated pieces of furniture. Super pressure sale. Very low interest shown when they come to know that we might not buy anything from here.

Very professional courteous friendly polite and funny and fun thanks Ashley

We went in last night to give Ashley a second chance after a poor experience at the south location - because we really liked the couch we had originally selected. Sawyer greeted us at the door immediately and was transparent in everything he communicated to us. He was a pleasure to work with and we were in and out quickly, which was very much appreciated. Sawyer and the Manager T were very professional in the service they provided for us, and we will be back for future furniture needs! Thank you team!❤️ we are excited for our new furniture to arrive

Walked in on a whim and left the proud new owners of a pair of new recliners... We were not intending to purchase last night, but Brooklyn was a breath of fresh air and made the decision an easy one. The chairs were so much nicer and reasonably priced than the competition, and we were already planning on coming back at a later date to complete the deal, but those objections were quickly overcome by Sawyer on the way out... Glad we didn't go home for dinner after leaving La-Z-Boy underwhelmed (with both their products and sales staff). We will be going straight to Ashley next time we need some new furniture, and we will be asking for Brooklyn. Thanks, y'all!

Not a great delivery experience and no follow-up from leadership to make sure your issue is resolved. I contacted the delivery office 15 minutes after the delivery team left to inform them that they installed a bed piece upside down. I didnt notice it until I attempted to but a fitted sheet on. I was told the delivery driver would head my way after their next 2 stops, so within two hours. I waited 3 hours but nobody showed up or called. I called back and was told they could not do it that day. I asked for a call back from a supervisor or manager from Ashley and its been 4 days and no call. Go to Rooms To Go and save yourself trouble. My Rooms To Go delivery (the same day) was flawless and they arrived early.

chantal and store manager, mr. perez, were awesome to work with. my new couch and chair will be delivered on friday! very happy with the service. can’t wait to sit in my upgraded living room!

We worked with Hilary at the Pleugerville location to come up with a bedroom set and mattress. The prices were fair and we were able to try many different mattresses before settling on a Sterns-Foster that suited my wife and me. Hilary was courteous and very helpful, even offering after-sale assistance.

Walk in and was greeted with great respect from Sawyer Thomas glad I did because a got great help with my choices. Thanks Sawyer Thomas for making my shopping experience great. Your helping made a trip of shopping worth coming out to Ashley for. Thank you

We got a smokin’ deal on super nice patio room furniture. Ronnie was so helpful and fun. Excellent experience!

Chantal and the other gentleman were extremely helpful and got me the bed I need.

****A Warning to All Shoppers, Especially Active-Duty Military and Veterans***** My recent experience at this Ashley Furniture store was a stark lesson in aggressive sales tactics and the illusion of a "magnificent deal." My goal in writing this is to arm and help future buyers with the information they need to avoid similar pitfalls. For my fellow military members and veterans, I have a particularly important piece of advice: always check the Exchange Online before you buy anywhere. Our visit began pleasantly enough. We were greeted by a kind sales associate named Amit, who helped us navigate the store and even followed up with us about a 0% interest financing deal. We appreciated his straightforward approach, and we were left to browse on our own. It was a positive start. As we moved through the showroom, we found a beautiful bedroom set that caught our eye: the "Signature Design by Ashley Foyland Panel Storage bedroom 4-piece set." We quickly realized that, priced at roughly $8,000, it was well outside of our $4,000 budget. Disappointed but resolute, my wife and I decided to leave and consider our other options at Living Spaces and Rooms to Go. This is when the experience took a turn. As we walked toward the exit, a man in a Tempur Pedic-branded white coat, who introduced himself as the sales manager, intercepted us. He asked what it would take to earn our business and offered to "make us a deal." My gut feeling was already on high alert when he confirmed he was the store manager, a common red flag in high-pressure sales. He asked for our price range and went to his desk to "see what he could do." He also claimed it was real wood, but we all know today’s furniture from Big Brand Name stores is not real wood and made primarily of plywood or particle board with the faux wood laminate. He returned with a seemingly incredible offer: the full bedroom set, plus an extra nightstand, for $4,500. However, there was a catch we had to purchase a $1,000 furniture warranty, bringing the total to $5,500. The deal was contingent on us qualifying for the 0% financing, which required me to share my credit information. When I asked for an itemized breakdown, he left again, and returned with a tablet, all while repeating the typical sales jargon about how great a deal this was and how happy we would be. He sounded like the kind of salesman you see in movies like The Wolf of Wall Street. I quietly texted and told my wife we were not taking the deal, and we politely thanked him and walked out. We left feeling relieved and confident in our decision to walk away from the high-pressure situation. On our drive home, we talked about how much we loved the bedroom set but knew we couldn't justify the price. It was then that I thought to check the Exchange Online website, something I should have done from the start. And there it was. The exact same "Signature Design by Ashley Foyland Panel Storage 5-piece bedroom set." Before any sale, it was listed for roughly $4,700 with the extra nightstand, which already included free shipping and no sales tax. This price that was nearly $3,300 cheaper than Ashley's initial quote and $800 cheaper than their supposed "deal." The true savings came with the Exchange's ongoing Labor Day sale. With an additional 20% off and an extra 10% discount for using my Military Star Card, we ended up paying a total of just $3,608. This price included everything we wanted: the full bedroom set, the extra nightstand, and even two lamps (Signature Design by Ashley Sharolyn 30 in. Table Lamps) we had liked in the store. We got two years of 0% interest, no sales tax, free shipping, and best of all, there was no mandatory $1,000 warranty. This experience taught us a valuable lesson. What might seem like a once-in-a-lifetime "deal" is often a carefully constructed sales tactic designed to make you feel like you're getting something special. For all shoppers, it is crucial to do your research and price-compare online before making any major purchase.

Great customer service and great deals.

Sales rep was polite and very thorough.

They lie just to make a sale!!! Once they make a sale they do not respond!!!! Lie about their on time delivery they set themselves!!

Great shopping experience today. Cory was very knowledgeable and helpful. Highly recommend

Bad experience, be very careful before you request a credit, even when they ensure you a certain monthly payment. In my case the purchase made was stated to be to 12 months interest free, and I didnt check it at the moment becaused I trusted in what the seller said, only to reach to my place and figure out that the approved credit was for 6 months only. I had to come back the next day just to be attended in a rude way by persons like "hey I have other more important things to do, what do you actually want". So "great" service they give

I was injured at the time and using a walker. The sales staff was very curious and understood that I could not walk as fast as them LOL anyway it was a good experience.

Greeted at the door, focused on what I was shopping for, did not push me to buy. Nice experience.

Good customer service. Sales person was informative and knowledgeable. (Tyler)

Great service!

(Translated by Google) Very good and friendly, my saleswoman Liana Gonzalez served us very well. (Original) Muy buena amable mi vendedora líane González nos atendió muy bien

Yahweh was absolutely amazing. She made things so easy and effortless.

Hilary and Sawer were awesome. The furniture recommendations were great and I am very pleased with the experience.

What A Great Experience!

The rep. LEEANN was very attentive and knowledgeable

Awesome customer service great selection. Left very pleased.

Made an excellent purchase today with Matthew. Over the past 20 years we have purchased from this store and the sales people we first dealt with were also great but not as good as Matthew. I highly recommend you ask for Matthew for the best pricing and experience.

Sales reps here are super pushy despite being upfront stating we are just looking.

I bought furniture 7/10. 1 item was delivered on time, the rest was supposed to be delivered 8/26, the salesman even called to confirm the week before so I donated my furniture. I called the salesman twice and left messages with no response because my furniture was late. After calling Ashley they are telling me it'll be another month before they deliver. No one could mention that to me in the 6 and a half weeks I've already waited? So I spoke with a slew of people to try to get my order canceled, why did 2 people tell me they were canceling my order and I would get my refund in 4 to 7 days only to find out almost a week later that the order was never canceled? This has been the worst customer service experience I've ever had and I will never do business with Ashley Furniture again

it was an excellent service! Thank you

very pleasant shopping experience. bought a great chair and a half recliner for tv watching

Great shopping experience

I arrive late after work but received assistance

Angie and Corey did an excellent job helping me with my new beds!

(Translated by Google) Thankful for the service provided and pleased with the product purchased. (Original) Agradecida por el servicio brindado y complacida con el producto adquirido.

I had a Great Experience at Ashley Furniture today. The Sales Team I worked with Ronnie & Marquita were Amazing. They worked with me and got me what I needed today … Bedroom Suit! I will be back soon to visit them. I’m needing some New Furniture..Thanks for all you Help Today Ronnie & Marquita. Grayce Steele

Matthew was fantastic and made sure we found what we were looking for!

Bought some furniture today, Hilary was an awsome sales person. Made it easy and helpful with our purchase

STAY AWAY!Bought a table and chairs,some of the chairs were damaged upon delivery.All they did was send some techs making them look WORSE! They do not want to exchange or refund! This place is a joke and that customer service number they give does nothing to help!

Bear with me, but the engagement at this store has continued to irk me. Long story short - Don't shop here. Long story long, read on: I previously purchased from Ashley and returned after closing on a new 4 bedroom house that I needed to furnish completely. When I walked in, I was immediately tied to the hip by a sales associate, which I understand is their job, but I informed her politely that if there was someone else she needed to help in the interim that I'd prefer to independently browse as I wanted to peruse each room. She did not leave until I told her two more times that I was not in need of help. In barely a 10 minute period, I was approached 4 times at length, 3 of which were by the same persistent individual, and each time I politely told her I did not need help. Finally, the same woman came up again, at which point I was having a conversation on the phone while browsing, and she blatantly interrupted my conversation and literally began talking over me while I was trying to speak to the person on the other line. She said it looked like I found some things I liked and I tried, painfully, to tell her I was on the phone and just wanted to browse in peace, and her response was that her manager watches the customers and staff like hawks and she was sent over to ask me if I wanted the item I was looking at. She continued to talk over me while I was on the phone to the point I had to hang up and tell them I'd call them back. My patience was finally lost and I walked out. Considering a full home furnishing (all furniture, rugs, decor, etc) will easily end up over $10,000, I felt disgusted thinking about investing that in a location that operates like vultures. Go to Star Furniture just down the road where they show you respect and gratitude, or Living Spaces where the team was equally professional and non-hostile. Management here really needs to reel in their team or at minimum understand social boundaries. You don't need to pressure everyone into a purchase, some of us just want a simple, silent transaction.

Quick and easy experience. Alvino was extremely helpful!

Our Ashley experience was awesome. We are long time Ashley customers and will continue to be.

Great price match deal. Very friendly. Thank you.

Matthew was very knowledgeable and made sure everything we wanted was taken care of. Will be a repeat customer

Great experience. Friendly and experienced staff, great deal on high quality furniture. Thanks.

(Translated by Google) The person who served us was very kind and helped us a lot. (Original) La persona que nos atendió fue muy amable y nos ayudó mucho

My partner and I had the most wonderful experience. Our sales associate, Sawyer, made the entire process truly enjoyable and we left beyond excited for our new furniture. Highly recommend both Ashley Furniture- Pflugerville location and Sawyer!

We were shopping for an outdoor patio set & Jay helped us from start to finish and made the buying experience easy.I think the rug ties the whole thing together nicely.

I went to Ashley Furniture today hoping to replace a broken bed frame. Because Liane listened to my personal needs and financial concerns, we were able to meet at a great price on both an UPGRADED mattress, which I had previously inquired on at a totally different store, and a bed frame! Thank you Liane and Ashley Furniture for understanding my needs and making my home purchase pleasant.

My experience was not good.. I didn't receive my merchandise

Avoid the headache people. This review is for the poor communication. I won’t ever do business with this company again because they are unorganized and have horrible communication. Ashley Furniture customer service is awful, the store employees are hard to get in contact with, and when you ask for a call back they don’t call you back. When you call the store you get transferred to the customer service line , which is pointless because they act oblivious. They expect you to know that pushing 5 will send you straight to the store. Store representatives are all in your face at the store to get a sell and will attempt to upsell you. Once they get that commission from the sell they ghost you. They are terrible and full of it. Two stars because I do like my furniture I’m just worried about it’s longevity.

This store is great!

Very helpful!

Wow. This place is so sleezy. I've felt more relaxed at used car dealerships. First experience is getting swarmed with salesmen and questions, look... I just want to look around. I do not know what I'm looking for. I would like to see what you have and examine the furniture by itself. Instead, I have a hyper aggressive pushy salesmen down my throat checking in what felt like every 10 seconds, trying to push stuff on me that I don't want, even going as far as speaking with managers to get a price on things I have no interest in. It was actually shocking and comical how bad my experience was here. It felt like a prank. I will never set foot in an Ashley furniture ever again.

Matthew was really great excellent!

Worst place to buy furniture, worse customer service, I bought a dresser for my daughter and it was delivered defective, they offered to send part and schedule a service, after lots of headaches the dresser was exchange. I order a bed with mattress, after waiting for weeks the wrong mattress was delivered and a broken base, problem has never been solved.

My furniture is still not assembled after 4 wks

Mathew was personable and knowledgeable. He helped us get everything we needed.

Visited with my husband and in-laws to shop for a dresser, and the salesman was rude from the start. He greeted us sarcastically and later dismissed our questions with rude remarks. The whole interaction felt condescending and unprofessional. So we immediately left the place. Definitely not the kind of service I’d expect or recommend.

The sales people were very helpful in completing our home furnishings purchases.

Great customer service and friendly sales associates. We went there to buy a new loveseat but also bought the matching couch. Thanks to Tyler Pirkke we also bought a Temper pedic bed ‼️

I noticed the $499 charge for 5 year warranty, asked to delete, but by doing that, lost a discount so price went up! Added it back to get lower price. In my opinion it should have been explained up front.

It was a great experience

Hilary was amazing! My friend and I love her . She was professional and quite welcoming . Gave me great ideas!

The salesman was very attentive to our request, he showed us alternatives, and different payment plans.

Absolutely awesome customer service!

It was a great experience. Sawyer Tomas took care of us. He answered all of our questions. Gave me very detailed notes on dimensions. Was courteous and friendly and gave us his best price. We bought the set we wanted and are very pleased! Sawyer was amazing to work with

Was very impressed with the customer service from my visit today. Compared to other competitors, they really focus on customer service. My salesperson Danny was a treat. Very professional, informative and patient. Also noticed great communication coming from the team. They really know how to get a sale and all their inventory looks to be of great value, shape and quality. Thank you for your services.

My wife and I were "just looking" on a Saturday afternoon for something to get us out of the house. Unfortunately (?) she found a bedroom set for our spare room that she loved. The bed and one night stand were on sale, but the CS people we talked with were able to get the second night stand AND the matching dresser for us at an excellent discount. It was an exceptional purchase at an unbeatable price (we had just come from another furniture store who frankly could not come close to the quality, for nearly the same price). We had purchased our own bedroom set from Ashley about 12 years ago and it still looks and functions like new, quality shows. We are very pleased with both our purchase and the sales team, and will gladly recommend them to anyone.

Great service, great quality furniture

Outstanding customer service very friendly very understanding very listens very well communicates very well. Good job Amit!!

Very good customer service showed us exactly what we needed very knowledgeable worth the price

Salesman was excellent but no item in the store

Great customer service from Yahwey and made the process so easy for us

T Steele was great, as was the whole team. I’d come in a couple weeks prior. The person I’d been working with wasn’t there that day, but T picked up seamlessly. She really took care of us, took all the time that was needed to make sure we knew that the inventory we needed would be available on the date that we needed it. And at a great price. Thank you so much.

A excellent experience shopping at Ashley Store. Beautiful atmosphere, great selections and Corey was very patient and helpful.

It went great, they were able to get me an amazing deal

Corey was awesome!!

Wow, this guys really don’t care about customers. This has been the worse experience in terms of customer service I always had. In an era of great companies putting customer first, there comes companies Ashley to remind us “hey we are here for the money, and don’t care about the customer” Never ever ever buying anything from here, and never ever will recommend anyone to buy from this store.

I was greeted by the lovely associate and had instant rapport. I am totally satisfied with her knowledge and friendly manner. I am also very satisfied with my purchase today and the terms of sale. Thank you Carla Moyer

Nephew bought a bed from here. I won’t ever shop here. Worst experience ever. Do not buy furniture from Ashley. Bed is on the wall all the parts have not been received. It’s been a month and I still don’t have the parts.

Tyler, was very helpful and very knowledgeable about the recliners that I was looking for. Also offered to demo a mattress, but was on too tight of a schedule.

I have bought different furniture from this place, and I was a returning customer right until the last time. I had moved to a new home and decided to buy a new bedroom set for me and my son. They sold me a bed for my son that I was supposed to put together, but they didn't tell me. If they had, I would have never chosen that bed frame. I only learned about that when they delivered the furniture and left me the boxes without a manual for me to figure out what to do. I called the store. They reassured me they were sending a technician to assemble the bed. It turned out it was all lies when I called corporate, and they said all sales were final; they could only give me a small store credit, and the stores were not able to request assembly of any of the furniture. I had to look for someone to assemble the bed and pay this person, so the bed frame ended up costing me double. It also took two more weeks for my son to have a bed since I had to look for a person to assemble it. This was extremely inconvenient, not to mention stressful. The communication from the store and corporate is minimal; they don't care about the customers, and information is not fully disclosed when you buy furniture. This was the last time I bought anything from them.

Great service; very helpful!

Omg Alvino was 200%. I live lampasas tx. The Ashley in Killeen was not helpful like Alvino !!! Rate the man 200%

Our experience at this location was excellent. Mathew was a wizard in helping us find solutions for our small space. He is friendly and knowledgable and patient with us. We very much appreciated his guidance!

I had a very positive experience at Ashley Furniture. Tyler was professional and most helpful.

Yaway was awesome!

Worked with Matt for a new sofa sectional for my living room. He was fantastic. He listened, showed us different options, and wasn’t phased by my three crazy kids. Pricing was good and they had several different (and fair to the buyer) financing options. 5/5 go see him.

Walking into this store was a nightmare. The salespeople swarmed me instantly, more aggressively than any used car lot I’ve ever been to. It felt less like shopping and more like being hunted. I couldn’t even gather my thoughts with how pushy and relentless they were. Against my better judgment, I ordered a bed frame from them. Over a week later after the first date was pushed back, it arrived and of course, it was the wrong color. Trying to get it fixed was an even bigger disaster. Both the in-store staff and customer service gave me the runaround, offering zero help or accountability. This place is a mess from start to finish. I would avoid it all cost.

Spent around $7000.00 on an adjustable bed, with a 10 yr. Warranty , had it delivered & set up. Next day, it wouldn't work. The electrical cord came off the wall, it wasn't on there all the way. Plug it back in, but couldn't pair the remote with it. Called the store, and was told to call the manufacturer. I did, couldn't get a real person on the phone. Called the store again, and ask if I could talk to the guy that installed the bed, so I can pair the remote with the power box base. And was told , to call the manufacturer again. Had to pay someone that was familiar with doing that, and got it working again. No instructions, no booklet, no nothing to tell me anything. What a hell of a customer service!!!👎👎👎

They had a lot of nice stuff but I felt like my mom was being pressured into buying something she wasn't ready to buy yet! It made me a little uncomfortable! I felt they were coming on very strong!

Jacob was great. We are repeat customers of Jacob's. He makes our shopping easy. He is a great listener abd directs in the right direction every time.

The experience has been horrible been waiting over a month for deliver. Something was wrong on my account nobody has called me. I called this is the second time I have to go to the store to straighten things out and now another excuse as to why they can’t deliver. Am frustrated and irritated.

Avoid this store at all costs! They are dishonest, the quality of their products is substandard at best and they will not stand behind them. Specifically do not buy a Tempurpedic mattress from them and think you will get the same level of customer service you would get directly from Tempurpedic. We have tried for over 60 days to return a mattress and non-functioning Active Breeze base under their "90 day guarantee" and it has been a nightmare. They play games between sending you to "corporate" and then back to the "local store" and the manager of the Plugerville store is literally never available to help or work with you. Now that we have finally got to a place of having it exchanged for another mattress (hasn't actually happened yet) they told us the remaining balance would have to be used for Ashley Home Store credit. Not great, but ok. Now they are saying it has to be at "their store" and has to be in stock, essentially limiting us so much that the "credit" is worthless. Go to a reputable place. This isn't it!!! Update: The response from the "owner" is not from the owner. Looks like some AI generated response that shows empathy and then points you to the corporate customer service number that I have been calling for months only to start the circular reference game again that they play. My broken bed has still not been replaced and the company is refusing to refund my money. They have not delivered the replacement bed and are limiting the credit to only items that are in the store or that local store's warehouse (none of which we have uses for). They will not let us use the credit for things on their own website. FIND ANOTHER FURNITURE STORE!

Outstanding services

Nice people very polite and friendly above all professional.

I’m sorry but this has been the worse experience ever From getting wrong number to wrong email!😭 Did not get my sofa delivered when promised!! And still waiting Unbelievable

Good customer service

the saleswoman was pushy, didn't even try to get me a deal on a power rocker recliner. went to another Ashleys got a great deal on chair i wanted, instead of one i didn't that was pushed by salesperson. so tried to cancel order at Pflugerville. I have to say that getting a bill passed through Congress is easier. Never could get anyone at Pflugerville store to take time to cancel. Ended up calling customer service and not much better there. But i eventually got it done. It shouldn't take a person answering a dozen questions on why they are cancelling and offering a measly 5% discount on a chair i didn't want doesn't cut it. lesson learned...never purchase at Ashley's unless you're 150% sure its what you want. poor customer service. I will never again visit the Pflugerville store.

J and Sawyer were amazing. Explained everything very professional help us with everything top salesman.

T (I don’t know if that’s her actual name, or if I spelled it right. Sorry!) helped us find the perfect couch. She took in everything we said, and really made sure that it matched what we were looking for. Even taking a tack to a couch to prove it doesn’t tear or catch! Great experience for us.

The sales staff is great, the product looks beautiful but functionality not so much. A week after delivery my lift top cocktail table has screws falling out. They say they will fix or replace but we will see how quickly and well. It was delivered a week ago and now its falling apart. Probably something to do with delivery as It was place on its side in the driveway which probably made the hinge come loose. It was probably loaded that way in the truck too. Do better Ashley furniture! People spend their hard earned money not to get poor quality.

We went through pretty much every furniture store in Austin and didn't find anything that fits our style. When we went to the Ashley store in Pflugerville we were amazed by the variety they had in stock. It was a great experience at this store! Alvino helped us a lot, he was even available to answer calls after work hours because we needed to make an adjustment to our order. The process was very smooth and everything arrived in great condition and on the date we were promised.

Sales person was like a stalker. Very high delivery charge that they did was added into furniture price. Makes no sense. We wanted the furniture though. No idea when it will be here. Stay away from Tyler!

Great customer service! Matthew Iriarte was very helpful!

-12K +Sleep 🤙🏻

(Translated by Google) Excellent service (Original) Excelente atencion

Amid is how customer service is defined

Treated well. Very efficient

Amit was very knowledgeable and helpful, without pressure.

Corey is amazing!!!!

Boxes was just amazing! He was friendly and helpful without being pushy. Just such a great young man and you are lucky to have him!

Ashley furniture store brings a change of impact within the community. Theyare very attentive to their cutomers needs.The experience will bring people to this store again . Thank you for all your help! Can't wait to come visit and purchase more items.Again,Great store within this community.

Had an easy time looking for what we needed (patio furniture and bar chairs) with Liane's help! The in-store selection of patio furniture was really small but she helped us look through their online catalog to find what we wanted and helped us mix-and-match to get it right.

Purchased a bed from here and ended up canceling because I realized I needed a different bed frame. Worked with Alvino who did not communicate with me and did not answer my calls when trying to confirm my cancellation with him. Bad customer service and seems like they don’t care if you need to make a cancellation. Have to go through so many loops just to cancel and receive funds. I was lied to by Alvino and do not appreciate this at all. I should not have to go through several Custer service reps just to make a cancellation. This is ridiculous!!!!!!!! I am still trying to cancel as I write this!!!

We had a great experience at this store! Went in looking for a rocking chair. Corey was knowledgeable and helpful. We found the perfect one! I never felt pressured. He patiently let me ask as many questions as I wanted. I recommend dropping in

Boxes was very efficient and helpful. I enjoyed my transaction with him. Very Knowledgeable and pleasant. Funny!!!

I am very thankful for all the help Hilary from Ashley Store. I especially appreciate the recommendations. Thank you.

Awesome friendly service and great prices

Polite knowledgeable and friendly.

Awesome customer service

We had Mathew as a sales person who helped us the whole time choosing a loveseat and recliner. He was very attentive, very personable, helpful, And pleasant. Overall, it was a very nice experience and I bought a recliner and matching loveseat. Yay.

I had an amazing experience buying furniture at Ashley. Chantel, our salesperson, was very helpful; and so was Sawyer Thomas.

Made the experience easy. Staff was friendly and Corey was a delight to work with.

Our sales person, Matthew, heard what I was looking for and took me right to the rocker recliner I ended up purchasing. It’s perfect for my small home office space. And another bonus was that it was delivered to my home in 2 days! I’m definitely going back to Ashley for my future furniture needs!

Sawyer Thomas was extremely helpful by showing me multiple bedroom sets, checking inventory & sharing the size & price difference on each. I ended up buying more pieces after he shared the features & benefits of the matching nightstands. Love the dresser, chest & nightstands were a bonus! Thank you Sawyer.

DO NOT PURCHASE especially DELIVERY OR WARRANTY. 2025!!!!!! What a joke, they delivered my sectional late, damaged my new floor on a new build in April 2025. I submitted the claim day of damage in April and they refuse to get back to me, or call me or fix the damage they caused. It is now going on July 2025. 2 months later and nothing. On top of that the delivery company was contracted out!! Not even Ashley’s furniture employees who tried to convince me to not call warranty. They would fix it outside of the claim. Never heard back from anyone and they damaged the floor the 1 st day I moved into my first new house. So disappointed and taken back and feel like it’s false advertising. Not sure what I have to do to speak to someone. Every time I call I get the run around and told someone will call me and no one ever does! 2 months and no contact unless I initiate and then get the run around. Do not purchase!! If you do don’t opt into their delivery or warranty. Better off renting a U-Haul and picking it up yourself. Also, auto reply don’t ask me to call or text because I keep doing that and it’s useless. DO NOT PURCHASE FROM HERE.

Very happy with my Ashley Furniture experience Today. Ashley's Salesperson Emmit was courteous, patient, and very professional and informative. Salesman Emmitt was very attentive, listening to and providing answers to my sales questions while also allowing space and time for me to explore and consider all related sales options. Bottom-line, I would give five stars on a 5-Star scale for customer satisfaction and would recommend Ashley's Furniture to others. Ask for Salesperson Emmit for the "gold star treatment"

The warranty prices are outrageous

Great experience with Matthew today. Sold me a rocker recliner that I really like. Knew all the information that was asked about the chair.

Wonderful experience, so glad l went. Walked away with very nice items which are in my budget. Thanks Jacob for your time and patience. Very knowledgeable about the products.

Great selection of furniture styles and wonderful sales people! Sawyer and Jay were so helpful. Jay had us at ease quickly, guiding us to various options based on what we were looking for. Sawyer joined in to help us nail down the right combination of sectional pieces (we needed to be careful with space consideration) and find just the right drawer to match our existing bed frame. We are so appreciative and highly recommend their help!

Hilary, was superb on the phone when we first called and in person. She is a top notch professional and has a great personality.

Joe and T were amazing. We were in and out within 45 minutes and that’s only because we hemmed and hawed over our choices. Great prices too! Thanks Ashley, for the wonderful customer service

I will NEVER buy from Ashley furniture again. Warranty took months to repair, then replace recliner lift chair. Finally, they delivered replacement today but refused to take their original lift chair back, leaving us to deal with it, and we are both disabled!!! Horrible experience.

Avelino was very patient and accommodating explaining all options of financing and sales pricing. He was knowledgeable in all aspects of his job!

I ordered a coffee table over the phone. Before ordering, the Ashley furniture website said that returns were accepted for up to 30 days. I get the coffee table and don’t like it. I reach out to exchange it at which point I’m told all sales are final. They then explain that the online stores and local stores aren’t the same, and that they don’t accept exchanges or returns. I was never told that all sales were final at any point during the phone order. I’ll never buy from them again, and I hope that nothing but misfortune befalls the people that came up with this policy.

So far the purchase part was very easy, but it usually is. The sales person was professional and non pressure. I Would like to review again when the furniture is in my house and I am enjoying it. I have received my furniture and it was even a day early! It looks nice and this buying experience was very easy and the salesperson (Amit) followed through with everything he promised. Thank you! My new furniture looks great!!

Hilary made our experience absolutely amazing! Her knowledge and expertise gave us the clarity that we needed in feeling great about our investment in furnishing our home! She provided so much value in our visit and we would highly recommend her to all friends and family!

Sawyer approached us when we entered the store. Met our needs and we were out.

Sales person was informed and easy to talk with. Enjoyed shopping there.

Customer Service Department Ashley Furniture 15424 FM 1825 Suite 1 Pflugerville, TX, 78660 Subject: Formal Complaint Regarding Unauthorized Lease Agreement Dear Sir/Madam, I am writing to formally raise a complaint regarding a recent experience I had with your company. I approached Ashley Furniture in 01/29/ 2025 to request a loan for the purchase of a dining table and a mattress. However, I was misled into signing what I have now discovered to be a lease agreement—something I neither requested nor knowingly consented to. At no point during the transaction was it clearly explained to me that I was entering into a lease agreement rather than a traditional loan. Furthermore, your company has been unable to provide me with any signed documentation or proof that I consented to the lease terms. I have tried very hard to get in touch with your corporate office so that someone can explain to me why I am having to pay $3000, for a mattress and dinning table that only worth $1363. I believe this constitutes deceptive business practice and a serious breach of consumer trust. I am requesting the following actions: 1. Immediate Refund 2. A full explanation of how and why I was placed in a lease instead of the loan I originally applied for. 3. A copy of any documents allegedly signed by me indicating I agreed to the lease (which, to my knowledge, do not exist). 4. Appropriate corrective action and, if necessary, a formal apology. If this matter is not resolved promptly, I will have no choice but to escalate the complaint to relevant consumer protection authorities and consider seeking legal advice. I expect a written response within 3-5 days of the date of this letter. Sincerely, Alassane Following my yesterday's complain with the BBB and exposing you on Google, you guys gave me a stupid phone number to call. Well they are Unable to resolve my issue and you all are bouncing me back and forward between the store and random phone numbers to call. You guys better call me and have this resolved by next week, coz I am ready to go to court for this and I am ready to get any interested news media involved into this bad business practice.

Buying it was easy and the man helped me very well, however my order was changed to pick up instead of delivery when I found out it was back ordered… now I’ve been struggling to get a hold of the store and customer service sucks. Only bots answer and when customer service speaks with me they can’t change my order back to delivery… mind you my pick up is in new braunfels and I live in Manor. Ashley’s customer service and calling system is trash. Outside of in store. UPDATE THEY STILL HAVEN’T CALLED ME AND SENT ME THE SAME BOT NUMBER AND THEY NEVER ANSWER THEIR WEBSITE NUMBER.

Great prices

Update: A month later, still waiting on a response from Ashley furniture corporate over a fraudulent purchase in this location. "They are working on it" is all I get when I call to check in. Original Review: Waiting on a response from Management at this location and from corporate. Will update based on results and resolution. Long story short, credit was on my account. Back in March, someone used part of the credit in store. It was neither me nor my wife, and the letter we received showed that I had to provide ID to use the credit. That makes sense. However, I never was at that location that day and haven't physically been in since buying power reclining loveseats back in 2021. Through that point, I had spent over $10,000 furnishing the house through this location and have had issues that this location always worked hard to resolve and did so to keep my business. $600 is a drop in the bucket compared to what I have spent there and now plan to spend there IF they resolve the fraudulent charge against my account.

I recently went to Ashley's Pflugerville to purchase a recliner set for my new home. I really liked one, and we ended up purchasing that set of recliners after being mentioned that we were getting the best deal. However, when I saw the bill with all the things I was paying for, the extended warranty of 5 years was included, which I was told was free of cost because I said that I did not want it if I was paying extra for it. But I was told by the sales executive Richard that we were not paying extra for it. After seeing the extra charges, I thought that I had been cheated by the company and thus the sales executive. Therefore, I came back and asked for the refund. Then, I met with another, more horrible sales executive, Matthew, and I asked him how to get the refund for the order I just placed like half an hour ago. The response I got was, "This is the number, call them and ask for it," as he said that he could not help me. Then, I straightaway went to the service desk in the store, but fortunately, I finally found someone who was honest and helpful, unlike dishonest Richard and good-for-nothing Matthew. So, I will never recommend anyone to go to this store. Afterward, I went to the other Ashley's in Cedar Park, got the same deal with better pricing, and everyone was honest there, unlike this store. So, if anyone is looking to go to Ashley's, go to the one in Cedar Park and not to the one in Pflugerville.

Great went in found a couch suited to our needs and great quality. The team was very helpful. The prices also great as well.

Salesman and manager were at their best I was well treated. They worked out a deal so I was able to make a cash purchase.

Great customer service and we found a great couch! Worked with Sawyer and he was phenomenal. We are not easy clients and he was super patient and worked with us to find something in our budget!

It was an extremely wonderful experience. Richard, provided me with the best customer service . He was polite,courteous and professional. I would likely to shop again at his store . Thank you Richard.

I couldn't be more thankful. from the moment we walked in super nice and friendly people. Great quality in furniture with so many options and great prices. I would give them 100 🌟 if I could 👍🏻

Wonderful service and Alvino was just perfect.

Great customer service and salesman..

Our salesperson Matthew was very knowledgeable and was able to guide us to exactly what we were looking with a sofa and a recliner. Outstanding customer service!!

Matthew is rude and extremely pushy, please teach your employees better.

Salesperson was professional, friendly, and knowledgeable of the products I was looking at. Had a large selection of recliners. Made me a fantastic deal. Would recommend to everyone.

Great service. Above and beyond!

Jay in Pflugerville was helpful. We came in looking for a sofa table that we found on line. Unfortunately they were sold out and wouldn’t be getting any more like that. Jay stayed with us to help us find one that would suit us. He was so helpful from the moment we walked into the store to the moment we left. He even followed up a few days later. I highly recommend asking for Jay when you shop Ashley Furniture in Pflugerville!

Jay was very helpful and efficient and catered to my every need! Would definitely recommend him to anyone looking for their furniture!

Wish I could give a zero-star review. Experience here has been horrible. The bed frame we saw on the show room floor was staged to make the frame seem solid, which it is not. Had to go back for additional pieces. Don't waste your time here, go up the road to Living Spaces (19024 N Heatherwilde Blvd, Pflugerville, TX 78660). This place is a joke and for amount of money you spend here does not equal quality of what you will have delivered, and you are then STUCK with it. No returns. That is $2000 now down the drain for this bed frame we now have to alter and make adjustments ourselves to make it work.

Mr. J was awesome, he showed my daughter's and I around, was patient with our selection and was will to demonstrate the wear and tear of the quality of Ashley furniture. I will highly recommend Mr. J to anyone who is looking for a new nice selection to their home. Also doesn't hurt he is a movie fan!

Professional and made me an offer that immediately met my expectations! Thanks H!

Jay was very helpful and informative.

We worked with Matt to get the living room furniture we needed! He went over all options with us.

Tyler was super helpful and friendly. He made my sofa purchasing experience super easy. Thank you.

The staff there are amazing! All of them work together to ensure you make the right pick for your home. Super knowledgeable and took the time to explain everything thoroughly!

The process of checking out took forever. Delivery dates were different then what we were told at purchase. Update: now after getting home checked online pricing and availability. The entire order online is $250 less and all items are available. Very frustrating with this in store ethics.

Corey was excellent. He helped us with our purchase and was not pushy. He also remembered us from the Cedar Park store.

When looking for a new dining room set, I recommend choosing Ashley Pflugerville over Living Spaces, Home Zone and Rooms to Go. Joe and Ahmed were friendly, personable and professional. I was able to work with them to purchase an Ashley Exclusive 7-piece dining table set at the right price. Also I liked the idea that Ashley makes their own furniture and enjoy the included extended warranty that can be redeemed for credits if not used. Thanks again for helping me find the perfect dining table set and honoring your Memorial Day specials even after the holiday. I’ll be returning to continue furnishing my new home in the near future as they have a large selection of quality furniture at a reasonable price!

Richard our salesmen was great and honest and very informative.

Matthew I. Was super friendly and made the experience easy. Had a return and he helped with finding a replacement. I will be buying furniture from him again!

I recently visited Ashley furniture and I had an amazing experience! They truly have the best furniture selection, offering stylish and high quality pieces for every taste. Tyler my sales associate, was exceptional. He patiently guided me through all the options, showcasing everything on sale, and helped me find exactly what I needed. Plus, thanks to his efforts, I received the best discounts! Tyler was not only knowledgeable but also incredibly polite, making my shopping experience a delight. Highly recommend Ashley furniture for anyone looking to upgrade their home!

So fed up with this company. Bought a table a couple years ago and it was missing hardware for the chairs and table. I asked them to send a replacement set of hardware and they said it would take 7-10 business days. Home Depot had it, did it myself. Now our bar stools broke and the “warranty” they sold us that “covers everything” doesn’t cover them. Never purchase warranties Never purchase from Ashley

Great work and professionalism from Sawyer.

Hilary was amazing. She took time to walk us through our many different mind changes. Personally connected with us and treated us like people and not just a commission.

Exceptional service, they went above and beyond to get me all of the items that I needed, the price was reasonable, and they even were there with me 45 minutes after closing hours.

Ms Hillary was very helpful and patient with us and took her time to listen to what we were interested. Love her customer service!

We were approached by jay. Jay aided us by showing us a model of how we wanted our couch to look. Jay showed us is patience and profesionalism and was clear in showing us the cost. Thanks jay for an incredible expierence

Outstanding service, pricing and quality. Matthew Iriarte was great to work with. He helped us locate exactly what we were looking for and was professional and courteous.

Yahweh was an absolute ray of sunshine! Helped us get in quickly and was a pleasure!

Corey was a great help! He helped us redesign our entire living room

Great customer service; top notch professionals.

Great service provided. Jerson, the manager on duty, was so helpful and provided the needed answers to questions asked.

Very friendly associates and prices were reasonable.

Tyler was a breath of fresh air great customer service

Quick and efficient. Got my price range intuitively 🤗

Ms Liean Gonzales and Markida Kind were very helpful helping me and my mom today find 2 bedsits and we are really excited with our purchase

UPDATE: I was given a number to contact in a reply to my review, and it said to call or text. Surprise, surprise, no answer all day, only to finally get a message after they closed. After I finally got in touch with someone, they weren't able to do anything. So essentially, no point in contacting the number because nothing will be fixed. (No hate to the people on the other side, I understand that this wasn't their fault.) ORIGINAL: On May 4th, I went into Ashley's with a specific set and price point in mind. I met with a young lady who sat down with me to talk about the set I was interested in. We talked about pricing, and what I could expect. I was under the impression that the price listed online was going to be close, if not exactly, what I was paying for in store. The online purchase was $5422.84, give or take, with taxes, protection, and set-up, and with 24 months no interest. I was told that shipping and installation were free and included with my purchase. They were not (I was charged $459.99 per the invoice I finally received; also higher than the $399.99 from the website). Only one item on my visit summary was priced like the item online; the others were much higher in price. Which isn’t what I thought I was signing for. I gave her my driver’s license so we could finance through the store card, and she copied down my information. However, my information was incorrect, and she did not update after I told her. It was really frustrating to finally get my advantage card, only to have to call the company and have them update my information because my name and email address were incorrect. She did not go over the contract with me, just told me to sign and that I would receive a copy in my email. I did not receive my copy of the contract, only my invoice, when I called to ask for it.  I had originally called to find out where my down payment was, because I had not been told or given anything. I should have left when she began arguing with my boyfriend about their prices being affected by the tariffs, but I didn't, and I am kicking myself in the butt for it. I wish I'd seen some of the other reviews beforehand, because I definitely wouldn't have purchased my set from the store. I’m really disappointed with this whole ordeal because this was my first big purchase for my first home, and the whole thing has been an extreme hassle. P.S.A. ALL SALES ARE FINAL! Be sure that the price and set is what you really want, because they will not work with you to change it later. I was definitely not happy to find this out especially after I'd had to run around for all my paperwork myself.

Tyler took extra time to help us find the perfect dining set. He was knowledgeable, professional and friendly. Would definitely return to Ashley Furniture for future needs.

Extremely good service, the rep., was easy to talk to, the product selection was very good, and the items were priced well.

Our sales person was amazing

Gave us wrong color couch

This store does not even deserve a one star. 5 years ago I purchase over $7000 of furniture and a $899 protection plan. GBS. To say that both are trading in bad practices and CYA procedures is putting it lightly. Bottom line…. Do not waste your money at either the furniture or the protection plan. If you do buy it and don’t use in 6 months. Cancel it for refund. If you do use it. File within 30 days of damage. I will not bore you with particulars. My frustration is evident.

Great service.

Jeffery was very helpful and knew what I was looking for. Was an easy and fast purchase. Thank you

The staff very knowledgeable and very courteous. We knew what we needed so it was very fast and efficient.. Thsnk You

Amit was awesome, we appreciated his assistance

Knowledgeable and courteous sales team. No sales pressure. The couch we bought exceeded the quality and features of couches at other nearby furniture stores.

We were treated very well by all the sales staff Yaway and Sawery . We are pleased with our purchase

I bought several pieces of furniture in 2017 to include a dining room table. At the time of purchase the salespersons indicated that the table was covered under a lifetime protection plan and that we could call in at any time to get a technician out to repair the table. Called in today only to be told this was good for 5 years. As I am past that time period by 2 years, I'm out of luck. I never appreciate being lied to as a consumer. Telling the truth during a transaction is a cardinal rule that should never be broken. Also I am about to drop a good bit of money buying furniture for a new home. Ashley will not be considered in my upcoming purchase.

I purchased several items at this store today and I greatly enjoyed my time with Alvino Pacheco, my salesperson. He listened closely to what I told him I wanted and then offered many options while being professional and NOT pushy AT ALL! Great furniture but even better experience shopping there thanks to Alvino!

The service was great 👍

Amazing experience, very knowledgeable, and great support for my first mattress

Yahweh and Joe are wonderful in product information and knowledge. Love them!

Excellent experience. Pleasurable buying experience! Highly recommend.

We bought a bunch of stuff for our home here! The sales guy - Jay was amazing and so patient about showing us every single piece of furniture!

My daughter and I were greeted by Matthew, who ended up taking us all the way through our purchase of new dining chairs. He was very friendly and helpful.

Matt was extremely helpful, friendly and knowledgeable. We looked together at the floorplan of my rooms and figured out the best fit. Excellent customer service on his part!

Bought a nice couch at a reasonable price with free delivery. Delivery was amazing. The building's elevator was stupidly small, so Carlos and Kelly went way above and beyond the call to lug it up two flights of stairs in a nearly equally stupidly small stairwell. If I'd have known the limitations of the building, I would have bought smaller furniture. Be that as it may, Ashley came through for us.

If I could select 0 stars, I would. I purchased a tempur-pedic mattress from this location. When you are in store and shopping, the staff is nice and sweet. They make conversation and butter you up. When you call the store to see if they can price match an item, less than two weeks after your purchase, they put you on hold for a long time, hoping you hang-up, are extremely rude over the phone, refuse to give you their name, and refuse to give you the manager's name or put you through to them. They also hang up on you and tell you to go in person to talk to a manager. They also have issues with delivery. The delivery truck showed up to my house with no mattress. The guys who delivered were in a huge rush, scratched and stained my walls, weren't paying attention to the where they were walking and stepped on my cat's water dish splashing water everywhere. I also had to argue with them regarding hauling away my old mattress, which is included with a tempur-pedic purchase. Overall, I would avoid this store and go to the South Park Meadows location in Austin if you can.

The BEST experience!!!!! I truly recommend Ashley's, the staff was so kind and helpful. They made sure I was comfortable with what I wanted, especially the staff person who helped me the whole time, Hilary, she really aced it! She's a star!!!

Alvino was great. Very helpful

Jay was so helpful left us to roam and look. He would come back and ask if we needed help and all questions were answered. The entire shopping experience was very good.

Nice Product, Good Experience with delivery.

Mario was quick and did a fantastic job!!!

Great experience great people definitely Ashley Is The Way To Go

Richard was very easy to work with. He wasn’t pushy and helped us maximize our budget with a great selection of furniture.

Richard was our sales person and he was awesome. He was very attentive knowledgeable and patience. We changed our mind a couple of times and he was just willing to come back with our changes. We had a great experience with Richard kind of feel bad that he went home a little late, but like I said, he was very patient. Good job for Richard.

My shopping experience was great, picked out beautiful cabinet for my perfume collection.

We had a fantastic experience thanks to Matthew! His customer service was exceptional from start to finish. He went above and beyond to help us get the perfect sofa, making the process smooth and stress-free. Knowledgeable, friendly, and incredibly helpful—Matthew made sure we felt taken care of every step of the way. Highly recommend!

Only advice I can give people, where ever you are shopping…whatever you are told by a salesperson, GET IT IN WRITING. I was told my old sofas would be hauled off and I thought, sure because when I purchased a mattress…it was taken by the delivery people. In this occasion, I was told by the salesperson my old sofas would be taken and I was told by a customer service rep that is something Ashleys Furniture store in Pflugerville Tx DOES NOT DO. I did not say anything to the drivers because it is not their fault and they were very polite and private contractors. I understand rules but don't lie to customers. I could have made prior arrangements. I purchased a 3yr protection plan on wear and tear plus mechanics because they are recliners..Now I got to go back and read all fine print AND I was told that if I did not use in 3 years, I could go back to the store and purchase something and use that as credit, the amount for the protection plan. I love the sofas… its the lies I do not appreciate.

Yahweh gave us a warm welcome, listened to our opinions, measured things for us, and even rearranged items in the showroom to give us a better visual. She was a delight to work with and we are looking forward to our new furniture being delivered.

(Translated by Google) Very good, their service from 1 to 10 was 10 (Original) Muy bueno,su servicio del 1 al 10 fue 10

Matthew was very helpful and knowledgeable. Delivery was timely and as expected. Thank you!

Horrible

Friendly informative

Very helpful.,showed me several options. Very friendly.

Extremely easy process. Liane is my salesperson, and she was amazing. Highly recommend!

Went to the this store to buy some furniture. The guy with a curved mustache said "will give you a good deal". I asked how much. Then he said "I need to talk my manager and if you buy today I can go talk to him". Then I asked if they sell cars too since they are using the same old "need to talk to my manager" BS. I also asked if he could give me a range of price reduction based on what "his manager" had been able to offer to other customers. We just left since he thought he could some old sales tactics on us as opposed just helping us with providing information on products, warranty, services, and then talk about price. I don't know why some people think people still fall for "talk to my manager" and think that people are naive and uninformed and ignorant as they are. Then again that's probably why he is selling furniture. Wearing a sports courts doesn't make one a smart and skillfull sales person. You just need to be able to win customers trust.

T was very knowledgeable and friendly.

Salesperson (Liane) was phenomenal and made sure I was well informed, felt comfortable and suggested a great product through her obvious expertise. I didn’t feel pressured at all.

Best furniture delivery experience ever had

My wife posted a review already and they responded to contact them to make it right. A whole $100 in store coupon. Shop Ashley at your own risk. We should have done more research.

A complete and utter nightmare!! We had settled on the fact that our furniture was discontinued and decided to go to the store to find other options. The sales lady told us they ended up finding the couch we wanted, it wasn’t discontinued afterall. We were stoked. They called and told us they were going to deliver so we gave our old furniture away. That’s when the nightmare began…. They called the day prior to say they actually didn’t have our furniture and couldn’t deliver. Then said they could deliver each piece at separate times. So we went for an entire month with zero living room furniture. We have four kids mind you so this was not ideal. Then they brought the love seat and recliner and gave us a later date for the other part of the couch. ON THE DAY OF DELIVERY they called to say they could no longer fulfill the order and the rest of the couch set was, in fact, discontinued. We call and they offered a refund, leaving us without furniture or the option to pick something else. Zero consideration to the poor experience we’ve had and the predicament they’ve left us in. We will NEVER work with Ashley again. ***Update- I called and was offered a $100 store credit for my inconvenience. Ridiculous ***

Great customer service! Very friendly and helpful!

We received our table and began noticing some dust development on the floor near the table. We did not think much of it and would just clean it up. After some time we continued to see this dust like substance on the floor and then noticed all these little holes in the table leg. It turns out we received the table with a pest directly from the warehouse. After investigating and asking many questions, we discovered the pest is a powder dust beetle. My wife and I decided to call Ashley’s furniture and we got the run around for a long time. We continued to call and then went to the store and we were still not helped. Finally after opening tickets we got denied, after being told by customer service that this is a factory defect and we should have no problem with getting the table replaced. Honestly, the customer experience here has been terrible, the fact that they are not willing to help us with this issue is even worse. My wife and I did our best to get rid of the pest and fill the holes with wood puddy but nothing has worked. It is ridiculous that we can spend 1K plus on a table and receive it with a pest infestation. We will be filing a law suit to make this right.

Tyler took plenty of time with me and didn’t rush me or pressure me to buy. He was helpful and up-front. I look forward to the delivery of my furniture next week.

Sawyers amazing! He helped my daughter pick her dream dining room.

How do I begin.. this is my first time ever writing a review for anything but this has to be shared and known for future clients. Shouldn’t even be rated 1 start should be negative 💯. I ordered an over size chaise which cost me 1k told me will come into pieces and made sure I did the measurements correctly. Well the movers came and told me it won’t fit. They just left and didn’t take the furniture back. They told me to call the store to have us come back and pick it up. What they don’t tell you is THEY DON’T DO RETURNS SO THEY LEFT IT IN MY LIVING ROOM AND I GOTTA LOSE 1k. SMH. I called the manger warehouse said sorry nothing we can do. Which they have no customer service. This was back and forth thing for 4 days… finally they said will do the exchange which at this point I just wanted my money back. Joe the sales rep was amazing great guey. Fought like hell to make the exchange. When movers got here they were terrible asked me if I messed with the oversized chaise like tampered with. I’m like hey this out my house. They brought the new chaise and ruin my side walls no consideration at all. Never again will I shop here. Make sure u get the furniture u want or like cuz they are a joke.

It is our first experience at Ashley Store (Pflugerville) and everything was good, in relation to customer service, product quality and price. Our seller was Amit Saha, excellent service, his personality and knowledge made our purchase the best experience. Congratulations!!

It was long wait but we got it delivered. Thank ho Ashley for London and her Trainer she was great she was a great sales lady .

Great service and delivery. On time as scheduled and quick.

The store was good. The delivery not so good

(Translated by Google) If you want a good deal and a fair price on your furniture, go to this Ashley in Pflugerville. Be careful, don't go to the one in Cedar Park; their service is terrible. (Original) Si quieren tener un buen trato y obtener un precio justo con sus muebles vayan a este Ashley de Pflugerville. Ojooo no vayan a el de Cedar Park son malísimo en el servicio.

NEVER BUY FROM ASHLEY. Worst sales and customer service. Worst delivery experience as well. Worst experience 1. Sales pitch is way different then reality on the quality of fabric and what they show how to clean it 2. They delivered the couch with stain marks and even damaged. 3. Took me 2-3 months where they get somebody to fix it 4. Wasn't fixed to my satisfaction as the guy said it can't be fixed properly. 5. What they say and deliver are two different thing. Overall, nightmare experience so far how they deal with it. Wastage of time and money.

Matthew, the sales rep at Ashley, went out of his way to help us find the perfect piece of furniture that we wanted and would fit our space. We are very pleased.Thank you.

Very pushy, very over priced. When I said I wanted to shop around a bit more the sales associate without skipping a beat walked away with an attitude 0/10 service

Corey Cuellar was great to work with! We were able to find all the furniture we needed for our new home.

Received good discount on two lift recliners. Saleswoman was very personable.

Awesome service from Tyler! Very patient and informative. We had to leave the store before finalizing our purchase and he stayed in contact to answer any and all questions. Best service we’ve ever received from a furniture store, which at times can feel uncomfortable. If y’all want a professional… ask for Tyler!

What started out a not so good experience with one salesperson turned into a great experience with another one. I wasn't sure I wanted to do business with Ashley, but Shaquille turned that around for me. He was able to get me the deal I was looking for without any b.s. I can't wait to get my new couch!!

I will never ever buy here again or walk in their door again. The sales people told me one thing just to sell me a bed and it ended up costing me over $400 more than I would have paid elsewhere. So much for being reputable. The bed is fine. It is the financial and delayed delivery that makes me so angry. On top of that when you call to talk to someone, it takes forever to get a person on the phone if you can get one on the phone.

When you come to Ashley’s ask for Jacob Boxes! He’s the best. I promise he’ll take care of you and your family!

If u need furniture or a bed talk to Jacob or Dylan. Jacob has a-lot of knowledge on furniture and Tempur -Pedic mattresses. Great service and he sold me. Thank you.

Horrible experience buying at Ashley. We purchased a loveseat, entertainment center with a fireplace, sofa, and king bed from AF on November 30, 2024 from Pflugerville, TX. The items were first delivered on December 13, but they arrived damaged. We reported the damage within 24 hours, and Customer Care informed us that replacement parts had been ordered. They advised us to schedule a service appointment once the parts arrived, as most of the issues could be repaired. After 1.5 months without receiving the parts, I contacted Customer Care again and was told that due to an issue on their end, the parts had never been ordered. More than two months after our order, we went through multiple service attempts, but AF repeatedly sent the wrong parts. Some items were deemed unrepairable, so they agreed to an exchange. We’ve now gone through five exchanges, but each time, at least one item arrived damaged. Now, after more than four months, AF is refusing a return and is suggesting yet another exchange. Dealing with Ashley customer care is such a mess.

They don’t have return policy. I bought too many furnitures from Ashley store, I’ve asked for ones to return a love seat because it took too much place my living room they refused. How come a big company doesn’t have return policy all other companies have. One more thing the discount they may offer it’s only for broken items.. The soletren sofa is not firm.

I was ready to redo my room and almost bought from Rooms to Go, but my cousin suggested Ashley for better pricing. I walked in and was greeted by Yahweh Bot Yahweh—super sweet, bubbly, and full of energy. I appreciated that she let me browse without pressure. I told her I was comparing a bed I loved at Rooms to Go. She showed me Ashley’s only option—not the same style or color, but it caught my eye. I also asked for pricing on a living room set just to compare. Instead of just giving me numbers, she went full sales mode, pushing financing and maxing out my fiancé’s and my credit. Nope, not happening. I said I’d consider splitting the purchase—she ignored that and put nearly everything under my name. Then came the “golden ticket” gimmicks and confusing discounts that didn’t actually exist. I signed, but while sitting at a red light, I checked my invoice—no discounts, missing items, and a higher price than the sticker. I turned around. Jacob, another salesperson, swore he’d fix it, but the next day, nothing. When I finally went back, the manager got defensive, dodged my questions, and couldn’t explain the price changes. She kept running unnecessary “numbers” like I was buying a car, not furniture. I had to fight just to remove the living room set, and she still tried to convince me to leave items on hold so I wouldn’t “lose” free delivery. Girl, I don’t care at this point. Then she made some awkward “common law” marriage joke—cringe. Bottom line: I feel scammed. The pricing was shady, the customer service fell apart when I asked questions, and I left with a headache. If you like mind games and sketchy pricing, go for it. Otherwise, buyer beware.

Richard was great and very patient with us. And he gave us a great deal.

I can't say enough good things about Shaq and Jay. They were very informative and helpful to my wife and I while we were trying to make a decision on furniture. They went above and beyond for us. If you're shopping here definitely ask for Shaq and Jay.

Shaq and the whole staff were wonderful. Best experience shopping for furniture!

If you want to see Batman and Robin at work, or Kobe and Paul Gasol. Visit this damn store and ask for Shaq and Jay. They were the epic duo that makes you feel like family. Approachable, knowledgeable, not too pushy, laid back and downright real folk. Let’s be real, in this day an age that’s a rare combo to find. My husband and I had the best experience and walked out calling those two men friends! Thank you again for helping us and truly mean every word. EPIC DUO.

Great

Everything was great, the two ladies who helped me were fantastic. I never felt pressured to buy anything, all of the interactions were really comfortable!

I just moved to Texas, and went into the Ashley Furniture store in Pflugerville. Was not sure exactly what I was looking for. A salesperson named Jay met me at the door. He was absolutely amazing! Completely patient, not pushy at all. He sold me the perfect piece of furniture, then continued to follow up until it was delivered to my home. First time shopper at Ashley. I highly recommend store, and especially Jay! Thank you

Had a great experience with Jay. Got a great price on a living room set with delivery and install included. Financing options were simple and quick as well with 0% interest

Rich has taken good care of us from the time we stepped into the store. He was the most patient in showing us the inventory and gave us time and space to decide what we like. We went back twice before we made the final decision

Jay was super helpful and knowledgeable!! He gave us information we needed without being pushy and gave us space to make our decision. Highly recommended!

Jay is great! Worked with us to get the right server and dresser we were looking for. Always available and helpful. Thanks Jay!

(Translated by Google) ATTENTION! IF YOU HAVE THE OPPORTUNITY TO GO SHOPPING AT THIS STORE, DON'T TAKE IT!!! I'll tell you my sad story. I went with my husband and young children to buy some furniture. We were looking to see which ones we would buy, but from the moment we entered the store, the salespeople looked at us horribly. Except for one who was the only one who was kind and sold us the furniture. But while the salesperson went to do the paperwork or whatever to make the sale, another saleswoman followed us behind us as security, as if we were going to steal a piece of furniture, which is unbelievable. That's not all, we already made the purchase but they never told us how much and where we were going to make the payments. WORST OF ALL, THE SALESMAN TOLD US THAT THE FURNITURE WOULD ARRIVE 2 WEEKS AFTER THE PURCHASE. THAT PURCHASE INCLUDED A LIVING ROOM, 2 BEDS, ONE KING AND ONE TWIN RESPECTIVELY, AND A MATTRESS. BUT OH! SURPRISE THEY TOLD US FROM THE FURNITURE STORE TO TELL US THAT THE ORDER WOULD ARRIVE 3 MONTHS AFTER THE PURCHASE, SO I TOLD THE PERSON I SPOKE TO HOW COULD THAT BE THAT OBVIOUSLY I NEEDED THE FURNITURE, WELL THE PERSON I SPOKE TO PULLED THE STRINGS SO THAT SOME THINGS WOULD ARRIVE ON TIME SINCE THEY WERE GOING TO DIVIDE THE ORDER INTO 2 PARTS. THE ORDER THAT WOULD ARRIVE ON TIME WOULD HAVE THE MATTRESS, THE LIVING ROOM AND THE TWIN BED. Well, since they assured me the date and the things that they would deliver to me in the first delivery and in which would come the twin bed that was for my 4-year-old boy, I THROW AWAY MY SON'S OLD BED. ANOTHER SURPRISE THE BED FOR MY SON NEVER ARRIVED NOW MY SON IS SLEEPING ON THE FLOOR BECAUSE OF ASHLEY'S IRRESPONSIBILITY AND HER LACK OF SERIOUSNESS THEY NEVER SENT THE TWIN BED WHICH WOULD BE DELIVERED IN THIS ORDER. MY SON IS AN AUTISTIC CHILD AND SLEEPING ON THE FLOOR MADE HIM ILL HE HAD SLEEP PROBLEMS. How is it possible that this store does not tell the truth and tells you from the beginning that the furniture takes forever to be delivered, that's how one decides whether to buy there or not. Obviously, if you are going to buy furniture it is because you need it, not because you like it. SO NOW YOU KNOW IF YOU WANT TO BUY AT ASHLEY, BUY 1 YEAR IN ADVANCE SO THAT THE FURNITURE ARRIVES THE DAY YOU USE IT (Original) ATENCIÓN! SI TIENEN OPORTUNIDAD DE IR A COMPRAR A ESTA TIENDA DESAPROVÉCHENLA!!! Les contaré mi triste historia, fui con mi marido y mis hijos pequeños a comprar unos muebles, estábamos viendo para ver cuáles compraríamos pero desde el momento que entramos a la tienda los vendedores se nos quedaron viendo súper horrible, salvo uno que fue el único que se portó amable y nos vendió los muebles pero mientras el vendedor se iba a hacer el papeleo o que se yo para hacernos la venta, otra vendedora se iba atrás de nosotros como seguridad como si nosotros fuéramos a robar un mueble lo cual es inverosímil. Eso no es todo ya hicimos la compra pero nunca nos dijeron de cuánto y donde íbamos a realizar los pagos, LO PEOR DE TODO QUE El VENDEDOR NOS DIJO QUE LOS MUEBLES NOS LLEGARÍAN EN 2 SEMANAS DESPUÉS DE LA COMPRA, ESA COMPRA CONTABA DE UNA SALA, 2 CAMAS UNA KING Y UNA TWIN RESPECTIVAMENTE Y UN COLCHÓN. PERO OH! SORPRESA NOS HABLARON DE LA MUEBLERÍA PARA DECIRNOS QUE EL PEDIDO LLEGARÍA 3 MESES DE PUES DE LA COMPRA POR LO CUAL YO LE DIJE A LA PERSONA CON LA QUE HABLÉ QUE COMO PODÍA SER ESO QUE OBVIAMENTE YO OCUPABA LOS MUEBLES, BUENO LA PERSONA CON LA QUE HABLÉ MOVIÓ LOS HILOS PARA QUE UNAS COSAS ME LLEGARAN A TIEMPO YA QUE EL PEDIDO ME LO HIBAN A DIVIDIR EN 2PARTES. EL PEDIDO QUE ME LLEGARÍA A TIEMPO TRAERÍA EL COLCHÓN, LA SALA Y LA CAMA TWIN. Bueno como ellos me aseguraron la fecha y las cosas que me entregarían en la primer entrega y en la cual vendría la cama twin que era para mi niño de 4 años YO TIRE LA CAMA VIEJA DE MI HIJO. OTRA SORPRESA LA CAMA PARA MI HIJO NUNCA LLEGÓ AHORA MI HIJO ESTÁ DURMIENDO EN EL PISO POR QUE LA IRRESPONSABILIDAD DE ASHLEY Y SU FALTA DE SERIEDAD NUNCA MANDARON LA CAMA TWIN LA CUAL SERÍA ENTREGA EN ESTE PEDIDO. MI HIJO ES UN NIÑO AUTISTA Y DORMIR EN EL PISO LO PUSO MAL TUVO PROBLEMAS DE SUEÑO. como es posible que esta tienda no hable con la verdad y te diga desde el principio que los muebles tardan eternidades en ser entregados así uno decide y si compra ahí o no. obvio que si vas a comprar un muebles es por que lo ocupas no por gusto. ASÍ QUE YA SABEN SI QUIEREN COMPRAR EN ASHLEY COMPREN CON 1 AÑO DE ANTICIPACIÓN PARA QUE EL MUEBLE LLEGUE EL DÍA QUE LO OCUPEN USTEDES

Liane at Ashley furniture was awesome!!! She totally sold me when she wrote in pen on the furniture I wanted to buy and then showed me how to clean it, it was totally gone. Super friendly, fellow Mom, and knows her stuff. Highly recommend

Jay was super helpful

Very good selection of high quality furnishings. Hillary met us at the door and was nice enough to hang back and let us explore on our own. Ashley loses a star because of a pushy, obnoxious guy who might have been a manager because he sure did think highly of himself. He pulled up a floorplan of the townhome we were moving into and inserted himself into our room layout decisions. We hightailed it out of there. What a shame that no one curbs this guy. Bad for business.

WARNING: DON’T DO BUSINESS WITH THIS STORE. Had to go in three time to finalize an order Can’t do math Asked me to sign something I couldn’t see Didn’t verify my address for delivery Shipped the wrong item Spent hours on the phone trying to correct issues or get through to the store Store prices are inflated compare to online We came in because we had previously bought a warranty and could use the funds on a purchase since we didn’t file a claim. The guy we initially ordered with was very salesy and pushy so here we are. Anyway, we had $600. I had already reached out to customer service and confirmed that was our credit. We went to the store on a Saturday. Dee dee was great and said they’d file the approval paperwork to use the credit and apply it to our purchase. Went to look at the dimension and to my surprise ONLINE PRICES are significantly less than in store I’m talking like a $200 difference on a table. We called back the same day to as they price match and they agreed. We were told we’d hear back within 24-48 hours. The week went by and we didn’t hear anything after calling customer service multiple times. Apparently, it’s extremely rare to actually get connected to the store. So we dropped in on a Friday. Nothing had been done (and we were getting close to our credit expiring). Adilene spoke to us and connected us to a guy who was so annoying to work with. He said we’ll see what we can do about price matching. When everyone simply says they can do it. He acted like he was doing us a favor. He couldn’t do math. For some reason, my credit wasn’t showing up for the full amount and he kept saying we had less than what was available to spend. I’m like did you not price match? And he said yeah. Apparently, math is hard. Anyhow, he said he’d give me a 70 dollar discount because they shorted us 85 dollars on the credit. Even with taxes that’s 75, so I overpaid 10 dollars. When I said I wanted to pick another item when we had more money available he made a face like he was annoyed. I don’t know if it’s because they were getting ready to close but we wouldn’t be there if they had done the job right when we went in. I called him out on it and he just said so what do you want while the girl tried to lighten the mood. He made me sign something without looking at the screen so I didn’t catch his math mistake and that they had my old address for this order instead of what we had already provided. INCOMPETENT and obnoxious. Even at the end, he said we were even. I mentioned I had already put a deposit and he said I’d be receiving a refund. It just all felt shady. At the end adilene said don’t say we didn’t do anything for you. Again, they didn’t do me any favors. I was there to get what I paid for at a fair price. Everything they did was wrong. The store event sent the wrong item because they flipped a number. I had to spend 30 minutes dealing with that. And now I’m waiting to see when the stars align for them to give me a call and swap the item out. Edited to add: I had to call customer service again and spend thirty minutes sending pictures again. I was told the second time I would get a call within 72 hours to make arrangements for delivery. I did not and went to the store. The person I had previously spoke to was the manager. Again, seems to me that he is not customer focused, apologetic, or thorough in understanding what is going on. If the manager is making mistakes and has a poor attitude, what do you expect from the rest of the team? Still waiting to get a call for delivery. It’s now been three weeks since I first went into order my items and 1 week since my table was delivered incorrectly. I will never deal with this company ever again.

Tyler was very professional and friendly. He let us shop and answered our questions when we were ready. I highly recomend Tyler.

Excellent service and the staff was awesome

T. Pirkle is the best! He was patient and took his time with me and I was able to make the best decision thanks to him. He’s great! Ask for him if you need great service and support 👍

They were so helpful in getting me the best deal within my budget! They went above and beyond to find any and all discounts available to me to help me get everything I needed! They were very patient and personable and I enjoyed shopping at Ashley furniture very much, I will definitely be back and refer my friends here! They are the best!

I went to the pflugerville Texas location to buy a desk. I had a gentleman by the name of Alvino. Decent conversation at first, but then he tried to up-sale me with the fictitious price that was the in-store price of $899.99 but the desk was actually $550 according to the Ashley website. I don’t know why, but even when the price is lower Ashley’s keeps the original price atop the furniture. He knew this was not the price, but instead tried to swindle me by charging me the $899 anyways! Not gon happen! When I told him the correct price… another lie! He offered to price match! Price match? How can you price match an item when the actual price is the actual price and not a price match??? I let him have that one! I asked to have the desk sooner and he stated that I would have to pick up at the distribution center. Okay! He told me he had been with the company 12 years but also tells me that I can drive 2 hours to new braunfels to pick it up on Monday. Come to find out the distribution center is not open on Sunday or Monday. It’s open Tuesday. I finally drive to get the item, open the package up and I have a damaged desk!!! Call Ashley’s customer service and they tell me to file a claim. Mind you I got the desk the same day as I found the damages after getting home. At this point they can come and get the desk and I can get a refund instead! Watch out for those commission making swindlers they’ll con you for a bag of Pennies!

Painfully uncomfortable couch. Cushions make you sink and slide OFF; hurts backs and hips. Ashely refused to Trade it for another couch, suggest an upholstery shop, etc. No Help. WILL NOT BUY FROM THEM AGAIN.

I'm amazed how fast and easy it was to purchase an adjustable bed and recliner. Yahweh was really good and only showed me what I ask. I let her know the items were for my 87 year old father. She beat the price from the first store so she got the sale. Thank you for being straight to the point.

My boyfriend and I had an excellent experience working with Isaiah while shopping for furniture. From the moment we walked in, he listened carefully to our specific needs and preferences, making sure to find pieces that were not only perfect for our home but also matched our style. He was incredibly patient with us, never pushy, and made the entire process enjoyable. It was clear he genuinely cared about helping us make the right choices. Thanks to his expertise and excellent customer service, we left with exactly what we needed. I highly recommend him to anyone looking for a great shopping experience!

Best experience ever buying furniture. Dustin was simply tremendous.

Overall had a great experience. Quality of furniture seems nice. Years will tell how it all holds up to the daily wear and tear but the quality of everything looks great. Out sales associate Liane earned huge points with me by respectfully keeping an eye on us with zero pressure until we were ready to ask questions and whip out the card. She went above and beyond and when we had a small hiccup after the sale we had her text number and received an immediate response, answer, and resolution. I can’t say enough about Liane. My one complaint and reason for four stars is while we were shopping I got separated from my wife and noticed some greasy male sales guy ogling her from across the store. He made a few comments to others over their radio system and then started stalking her from across the store. I trailed him and after reaching her immediately started to hit on her. Imagine his surprise when I called him out on it a few seconds later. I’m all for swinging but there is a better approach than this greaseball took. They were pretty close to loosing a sale until I noticed Liane keeping an eye on us and knowing exactly how to handle us.

Waste of time and money

The customer service that Tyler P. provided me with when purchasing my bedroom set was amicable!! He provided me with so much information, helped me stay within my budget all while getting the most for my money!! Go see Tyler today if you are in need of new furniture❤️

We had a great time shopping today.Amit was great and helped to make it a fun experience. Can't wait for my delivery!

I had a great experience. Tyler Pirkle was so helpful, patient and knowledgeable. I think he helped me find the perfect sofa. Thanks, Tyler!

Since we walk in we had an explanation of how the store was layout and we were approached by an associate Tyler that directed us to look what we were looking for. Tyler was an excellent sales associate, it took the time and patience to get all our needs and desires to get the right product we wanted. Very satisfied with the experience and the great customer service.

Super easy purchase. Yaway, probably not how you spell her name, was awesome. Thank you so much.

Excellent service and the sales personnel are very knowledgeable.

I made a payment and still cannot pick up my order as they cannot confirm the credit I had with them in a timely manner and have no proper explanation. The customer rep Dustin does not respond to messages after having asked us to text him to get an update even after 2 days.

Great shopping/buying experience. No pressure, just bottom line numbers.

Excellent quick service they made sure I left happy and got exactly what I wanted.

My experience at Ashley Furniture was exceptional, Hillary was an excellent sales associate, very knowledgeable and very helpful. She also was very respectful and kind to my wife and I. I suggest she gets a raise as soon as possible! We can't wait for our new furniture we are very excited.

Enjoyed our experience at Ashley’s. Our salesman was great! Very knowledgeable

Hillary rocks!! 🤘

We had a great experience at Ashley’s and our salesman Matthew Iriarte was very patient, informative and kind. Thanks Matthew, you made our purchase easy. We’ll definitely recommend you!

I've had mixed experience with the store. However they are getting 1 star for their customer service. I have purchased a bedroom set, sofa, kitchen table and chairs. I then replaced my sofa with another set from Ashley. Years later, moved to a sectional with them. Sales process has been ok, but working with their customer service is a NIGHTMARE. I purchased the 5 year warranty. Sectional purchased in August of 22. In June of 24 I reach out because the foam cushions are getting soft. They say no problem there is a 1 time replacement for the foam but send 5 of the 6 cushions. For weeks I tried to get back in touch to resolve this and either the chat hold times were crazy or the person just disappeared. Try today, after 30 minutes the lady asked me to hold, after 20 I minutes someone new comes onto the chat. Then says I can buy it but no warranty. If you buy from them, hope that you don't need customer service. Update: contacted the customer service as stated by the company reply. Tried on multiple occasions and each time no assistance other than call someone else. I finally call someone else and now suddenly one-time cushion replacement isn't covered. Buyer beware of customer service and it appears knowledge of what is actually covered.

Had an amazing experience at Ashley Store! The selection of furniture is fantastic, with high-quality pieces that suit every style and budget. The staff was friendly, knowledgeable, and not pushy at all, making the shopping experience smooth and enjoyable. Delivery was on time, and the furniture arrived in perfect condition. I’m extremely happy with my purchase and will definitely be returning for future home needs. Highly recommend Ashley Store for anyone looking for great furniture and excellent customer service! ⭐️⭐️⭐️⭐️⭐️ five stars to Jacoub and Adi

Amit was very helpful in assisting us with the purchase of our new sectional living room furniture. He answered all of our questions and gave us the available options we had to choose from which made it very easy for us to make the decision to purchase the furniture. Delivery was very easy to set up and we had the furniture in 2 days from the factory. Thank you Amit for a wonderful experience.

My wife and I went to Ashley Furniture in Pflugerville, TX to see if we could take advantage of their sale going on in December. We were looking to buy our first complete living room set and were helped by Jeanathan Paguese. He did a great job of showing us the different types of living room sets they had and assisted us in applying for the financing we needed. We end up getting approved and purchasing our complete set (Sofa, Love Seat, Chair, Ottoman, 2 end tables and Coffee table with the table top that raises). He walked us through the process the whole way, he let us know how delivery would work, and what to do if there were any issues. He provided his number in case we had any issues. The day of delivery came and we received all of our furniture in great shape except for the small end table that was damaged. We didn't see the damage until after the delivery team had left (they were awesome too). But we had already been schooled on how to submit a claim with the website, so I began the process. I hit a snag with the auto chat and texted Jeanathan for assistance. He replied right back to me and helped me figure everything out in real time. So all we are waiting for now is a representative to contact us so they can get the damaged item replaced or repaired. Thank you Jay for all the help and great customer service. God bless and stay cool!

It took 10 different phonecalls to get the legs for our footboard delivered after the initial install was completed and the installers left. I was also told that my mattress would be hauled away to find out that it was not included and I was lied to when I purchased my bedframe and mattress. I was initially told the legs would be delivered in 1-3 business days. Then told 7-10 business days on the 3rd business day. On the 10th business day I was told it would be the end of the month before the legs arrive and the legs are being shipped from overseas. After that I was escalated to Angie. Angie was able to get a hold of a warehouse manager in New Braunfels and after 1 day she was able to get confirmation they had the legs and that someone would install them on Saturday 15 days after the initial install and they would take my mattress. Install for the legs was supposed to happen around 2:30pm but did not occur until 7:00pm. I would not buy from Ashley's again. They didn't even check to ensure all of their trash was picked up.

My husband and I purchased a couch from Ashley furniture in pflugerville. At first we were extremely happy and pleased that they were able to give us a discount and deliver it for free as per the deal made with the store manager (that we would purchase immediately if free delivery was thrown in) fast forward to a few days later , they tell us that the couch was stained and needed to be sent back. After barely any communication, three of the six pieces were sent to our home. After another week we received 2 pieces. Upon this unprofessional and frustrating encounter, we had called the store hoping to speed up the process of getting the rest of our stuff but we had been told at that point that our last piece will only be sent to us on Feb 5th, almost a month after purchase. We have STILL NOT RECEIVED IT!!!

We had a fantastic experience with Dustin!! Super knowledgeable and not high pressure. We will definitely be coming back to him for all of our furniture needs

Jacob “Boxes” was very helpful! I appreciated all the help

Pleasant and cordial. Very relaxed.

Definitely recommend this place to anyone looking for great service and a great deal. There is too many to name but Ian, Jay, Shaq took time to help me load up a heavier item. It was 745pm and they did it without hesitation. Definitely great service all around

I came into the store to find a mattress for my toddler who is moving from a toddler bed to a twin size bed. I was immediately greeted by Jay who took great care of us. He’s was personable and professional and worked hard to get us a good deal and even price matched a great mattress for us! It was an efficient and easy experience for us and our matress delivery was scheduled in a very timely manner as well. I will definitely return for future furniture needs.

Great service and the most friendly staff. I’m a returning customer so I’m not surprised at the level of quality and service at the pflugerville store.

Great store, financing was quick and the rep was very knowledgeable. Will definitely be returning for future purchases.

I went two times before and did not like the customer service couple days later went online and they had another sale so I went back in and the sales person that I talked to this time was very knowledgeable and experience very patient and made the sale his name was Shaquille. Is the two go sales person. Very good salesman.

"We recently visited the Ashley Store in Pflugerville, and we were truly impressed with the warm and welcoming staff. From the moment we walked in, everyone was friendly and eager to help. The team took the time to walk us through the different furniture options, providing detailed information about each item and its features. A special thanks goes to our sales associate, Dustin Seiver, who went above and beyond to assist us. He was not only patient but also incredibly knowledgeable, answering all of our questions and making sure we were comfortable with our choices. Dustin worked with us to find the perfect sofa and dining table set, all while ensuring we got a fantastic price. His excellent customer service made our shopping experience truly enjoyable, and we left the store feeling confident in our purchase. We really appreciate his dedication and the wonderful service we received. Highly recommend this store and Dustin for anyone looking for quality furniture and great service!"

Excellent experience, nice selection. Thank you for making it fun and painless, Hilary 😃

Not a good experience at all. The prices are higher than online. They say it’s because they offer longer interest free terms…. Which still does not make sense. My dinning table kept getting rescheduled multiple times and I am still waiting on a pair of chairs that also keep getting rescheduled. Do yourself a favor and order online.

Delivery was on time and quick.

the sales guy Alvino was very knowledgeable and provided amazing service. He gave us good and detailed information. Beautiful tv stand. The mattress is super comfortable. We are just waiting on the cooling protective cover for the bed and we are set.

I recently had a fantastic experience at the Ashley Store in Pflugerville, TX, where I purchased the "Pwr Rec Sofa With Adj Headrest" Sofa. From the moment I walked in, I was impressed by the knowledgeable and friendly staff. A special shoutout to the manager, Ian, and sales associate, Shaquille Delara, who went above and beyond to help me. Ian and Shaquille provided detailed information about the product, explaining all the features and helping me understand how the customisation options could fit my needs perfectly. Their willingness to work with me to choose the right fabric and colors made the process easy and enjoyable. What truly stood out was their commitment to ensuring I got the best deal possible. They aided me in navigating various financing options and offered an unbeatable price that made my decision to purchase the sofa a no-brainer. Both Ian and Shaquille were incredibly helpful in addressing all my questions and concerns, making the entire experience smooth and stress-free. I left the store feeling confident in my choice and excited about my new sofa. I highly recommend visiting the Ashley Store in Pflugerville if you're looking for quality furniture and exceptional customer service. Thank you, Ian and Shaquille, for your outstanding service!

Selection was underwhelming. Staff was pushy. Place smelled bad.

Very helpful, the head sales rep was a little aggressive with his approach, but we got what we needed at a fair price. Their furniture is definitely higher in quality than other furniture stores, so hoping we will get lasting service out of them.

Had a very pleasant experience with Amit Saha. He was very informative about our purchase. Really quick an easy. Look forward to Future business with Ashley furniture. ***PLEASE READ FOLLOWING REVIEW AFTER FURNITURE WAS DELIVERED *** Customer Note: Although I was happy with the service I had, my furniture yes was delivered, however When I was speaking with my Sellsmen I asked him twice, once when looking for dinning set. Can these chairs be made with cushions. His answer was Yes, I asked him again when we were signing documentation. He said yes they will. I have a broken back and wanted my chairs comfortable enough for me to enjoy!!! We'll the chairs came in without cushions. Very disappointed!!! Went into store, to check if a mistake had been made. Well a salesmen that checked our account said..."those chairs don't come with cushions. ??? Which is it??? Because my Sister who recommended "ASHLEY" furniture got a similar dinning table, requested padding/cushions on her chairs! ***For your future Coustomers, make sure you get what you have requested and paid for!!! Buyer beware.🙁

Edited for service after the sale: RUN AS FAST AND AS FAR AWAY AS YOU CAN!!!!! DON’T BUY FROM ASHLEY ITS A NIGHTMARE!!! Unbelievable the run around we have received. They sold us a bed headboard/footboard that is not compatible with the mattress they sold us. Now our bedroom is a storage area where their incompatible merchandise is collecting dust and we’re sleeping in the guest room. We are in constant communication with the sales person, Jacob, but getting nowhere fast. There is no telephone number where a manager can be contacted at the store. Read other reviews and see this is a pattern. Begging for someone to resolve our issue!!!!!!!!!!! Wow, what a great experience!! We stopped in today for rocker recliners we saw online. Jacob greeted us as we entered and helped us with the chairs and a new bed. We were shocked to find all that we wanted in one stop. The furniture seems to be good quality and we’re super excited to have it delivered but equally as important was the buying “experience”. Jacob was friendly and helpful but gave us appropriate space to browse on our own and wasn’t pushy at all. Such a great experience, we can’t thank Jacob enough for his knowledge of the products and friendly service. Ask for Jacob at the door, you’ll be glad you went and that he assisted you!!

Absolutely awesome experience with Ian as my sales guy Wow very informative and patient Thks Ian

Great experience

Alvino is Awesome very easy to work with Explain to us the whole Process Beautiful store with lots of choices we bought a bedroom set and Hybrid mattress thanks again Alvino👍👍👍

I had an amazing experience buying a new couch with Jay, at Ashley furniture located in Round Rock. He was not only patient, and went out of his way to move a couch several times to make sure it was exactly what I wanted in size…it was a quick process-he listened to every detail of what I wanted, kind of became a personal therapist-haha. I would highly recommend this location and asking for Jay!

Sending out a huge thank you to Yahweh! She was amazing! Really took the time to help our family find a new couch.

Still waiting on my partial furniture was supposed to be delivered Monday Dec 30,2024 had confirmed my delivery date and till now nothing. They don't have very good communication with customers I just need answers and noone is caring to give me one, maybe if they stop chatting with each other and do there job right I wouldn't be having this issue and I think I've been patient enough to be ignored. Pissed off customer😡

We had a lovely time with Yawei....I'm sorry unsure how to spell her name. But, she was absolutely wonderful. We just have poor timing with unsure of budget with just buying a home - trying to get ideas. I recommend anyone to work with her as she is super kind and helpful. Her daughter was hilarious.

Tyler was our furniture salesman and he was very professional throughout our experience, he got us an exceptional price even tho he knew we were moving and could have checked there! It was wonderful working with him !!!

Sales was amazing. Glad I went I will return. Thank you!!!

This is the worst store in the history of furniture stores ! We bought stuff worth over 5k and the customer service was atrocious they sent us the couch too big and gave us the worst run around possible to make a return ! It’s advertised as Americas no. 1 furniture store and OMG please don’t buy from them they are no supervisors ever available especially at this location and everyone has different information. Save your hard earned money fellow citizens !!

Dustin S. helped walk through various couch options and was so incredibly helpful!! Ask for him if you’re in the market for new furniture!

Jay at Ashley’s store is amazing. He showed us a good selection in the right price range, and offered good deal to us.

Jay was awesome! He was patient , kind, and knowledgeable about Ashley’s products . He sold us the perfect couch for our new place ! If you are in need for new furniture, go to Ashley’s and ask for Jay !! He will help you ,no doubt ! Thank you

First time coming here love the furniture Jay helped me with everything I needed that day appreciate everything

Over priced and delivery takes weeks. Go elsewhere or buy online.

Jay at Ashley furniture was amazing. We found a great deal and are so happy we decided to stop and look around. They had so many sales and such a good selection. Not our first purchase there and it won't be our last

I wish I was able to give ZERO stars, I was expecting my FULL sectional couch before the holidays, so I threw away my existing couch, welp today I got one small piece of my sectional and won’t have the rest for 2 WEEKS. I’m very upset and won’t ever do this again with this company.

Experience was great, super helpful!

Bought a dining room set to be delivered to my house, took the day off work to receive the furniture and after no answer on my calls all day they finally call me back at 5pm to tell me my furniture is set for pick up????

Good looking and great service on the delivery

We had a learning experience about beds. We had a great experience in purchasing a bed.

Ian was 10/10 sales rep.

HORRIBLE HORRIBLE SERVICE!!! Don’t shop here. You’ll get broken or defective pieces and will keep getting the run around about how someone will call you back within 48 hours. After two weeks and 6 calls, no one has called us back. They’ll rob you of your peace of mind. I’ll need to file a claim with my credit card company now to see if they can retract the payment.

I would not shop at Ashley Furniture ever again. My wife and I visited the one at Pflugerville location mid-November for a couch. We were escorted all of a sudden to a bed section to see a new fancy bed. Granted, we needed for a new bed but originally we were looking for a couch. I’ve always felt that sales people tactics were always aggressive this store and this time was no exception. We ended up buying a new fancy bed and a couch altogether but left us a bitter taste in our mouth. Then, the deliveries. This is a whole new story. Since Ashley contracts all deliveries to third party, you have to be always on top of the scheduling, confirming, etc. We didn’t get our couch until just a few hours ago, and then, we had to put together a couch ourselves. Yes, it’s like a shopping a couch at Ikea. We weren’t told these things in advance and none too happy about it. Folks, Do Not Shop at Ashley Furniture. It’s not worth it at all.

Staff was very helpful and gave appropriate space during purchasing period

Great service from the time I walked in the door until the time I left. Thanks Yahweh!

First time buying here, but do not waste your money. They have multiple reports of woodworm beetles, and they don't want to be responsible for their mistakes. We paid 6k for a bedroom set and 5 months later we started seeing piles of dust. Ashley said that we should have reported the issue within 72 hours, even when the pest control technician told us that it is not possible for us to detect them as it can take up 8 weeks to start noticing damage on furniture, if they decided to dig holes on the surface that you can see. Now we have to pay 1500 for the pest treatment because Ashley don't really care about it. Not worth it.

Yahweh helped us to look for a suitable reclining chair for our handicapped daughter. She was patient and very aware of safety for her. We are so thankful to have her wait on us.

An absolute scam - be wary. My roommate ordered a couch from this location about a month ago, then when we looked at the credit card statement we had been charged twice for the couch (different amounts somehow) and there was a THIRD charge from a week after we had left the store for over $5000!! After calling corporate customer service about the charge we found out it was several recliners and other misc items. The sales woman was so extremely pushy towards us when purchasing a couch, as if spending over 3 grand was not enough, trying to get us to purchase a bed, mattress and more... only for us to find out that she had used our line of credit to order several items a week after we left the store! Not sure if she was trying to boost her sales numbers or what, but that is FRAUD plain and simple. I have never experienced anything like this in my life, and the manager at the store was less than helpful and unable to resolve the issue. Will be reporting to the BBB and FTC immediately.

Shaq insisted he would help us towards our goal during the black Friday sales event as they didn't have the couch in the Black Friday event commercial. He was very helpful in our buying process. Thanks Shaq!

Great experience finding a couch, financing and setting up the delivery details in less than 30 minutes! Very friendly and helpful sales associate too

Yes our experience was fantastic our intentions were to go in there and just look around and window shop and not one sells associate came up to us within 15 minutes but we totally understand that because of Black Friday but then Matthew showed up and we are so glad we had him because he amazing he made us feel welcomed and at home again our intentions were just to window shop but thanks to him we ended up with 3 beds Lol! We will be coming back thank you so much for that amazing experience! We would give y'all 10 stars if we could you can thank Matthew!

A rare pleasant and efficient experience in the retail space. The sales associate I worked with was polite, knowledgeable and efficient. More importantly he didn't try to pressure or upsell me. Overall, could not be better.

This Black Friday, I had a very disappointing experience due to the lack of proper customer service from both the manager and sales team. I understand it was a busy day, but I still expected at least some acknowledgment from the staff. I was left waiting for half an hour without any clear response. Additionally, I was not given accurate information about delivery charges for my purchase, despite the white glove service indicating no charge. When I asked the manager about it, his response was casual and unhelpful, which was completely unexpected. I will not recommend this location.

I love the salesman she was very nice made me laugh the whole time

I walked in with a little chip on my shoulder, but Ian was kind and polite. He answered all my questions and helped me quickly find, purchase, and schedule delivery for my furniture. I thanked God for him today!

Excellent customer service very knowledgeable about their merchandise

I have never seen such an unorganised and unprofessional group. They are behind you for the business but the moment you order with them all promised are forgotten. If you ask for help they laugh at your face. They show you products are available for delivery. Don’t complete the formalities after accepting the payments. Leave you in a state of confusion when it’s time to deliver your product. Please think 4 times before ordering anything here. I was promised to deliver all my products by 22nd Nov and ordered them based on this promise, but only to find out later that it’s Impossible for them. They have no control on the delivery. I have guest coming next week 😕 and don’t know what to do. Such an embarrassment. Staff kept on saying it will be delivered on time. But when date arrived no one took responsibility.

Shaquille was very helpful. Answered all my questions, was very knowledgeable in the sales. A very good experience. I'll use them again and send my friends that way.

Salesmen was very very helpful in help Me and My Wife select our new bed. Look forward to revisiting them.

(Translated by Google) It was very good (Original) Fue muy buena

(Translated by Google) My experience here was fatal from the first moment they pressured me to apply for financing without even seeing the furniture I was going to buy, after that they sold me without first telling me how much I would pay and then how much my monthly payments would be, in the end I left without I made the purchase and the next day I received the account information that gave me the end of the transaction It was made, and I didn't even buy anything, in short, they are liars who are only interested in selling at all costs (Original) Mi experiencia aquí fue fatal desde el primer momento me presionaron para que aplicara al financiamiento si ni siquiera ver el mueble que iba a comprar , después de eso me vendieron sin antes decirme cuánto pagaría y después cuánto sería mis cuotas mensuales , al final me fui no realicé la compra y al día siguiente me llega la información de la cuenta que me dio el final que la transacción fue realizada ,y ni siquiera compré nada en fin unos mentiroso que solo les interesa vender a toda costa

STAY AWAY FROM THIS STORE THEY SALES AGENTS STEAL YOUR INFORMATION They lie about the delivery. they only deliver part and then you have to be calling them every day to confirm and without any reason they cancel the deliveries. I am not coming back to this store and I'm gonna make sure any of my friends buy something here

(Translated by Google) Everything is terrible, they deceive you, they sell you something that is supposedly in a warehouse and when you go to look for it they don't have it and it takes months to arrive, I recommend you buy somewhere else and they wasted my time (Original) Pésimo todo, te engañan te venden algo que supuestamente está en un almacén y cuando lo vas a buscar no lo tienen y se demora meses en llegar , te recomiendo comprar en otro lado ya a mi me hicieron perder el tiempo

Had a great experience this weekend. Walked in there with a the sofa I wanted and my budget in mind! I walked out with my new sectional and not spending a penny over my budget Customer service was great!!! Knowledgeable and helpful!

Furniture is beautiful and the service is Top Tier! Definitely recommend them for furniture in Austin!

Amazing service!!

Dustin is an incredible asset to Ashley, and helped me and my fiancé get everything we needed for our living room! The prices are great, and the customer serves is even greater. Thanks again Dustin!

Yahweh was friendly at first, but warmed up a little too much to us. She made an EXTREMELY homophobic and misogynistic comment to us while running a “pre approval” - she did not inform us it would be a hard credit check, nor did we agree to open a credit line, which she did. I never signed anything, never even got to look at her iPad while she filled out the application with my info. We left due to the homophobic comment making us uncomfortable. Next thing I know, I’ve got an email from credit karma about a 12,000 dollar credit card being opened in my name at Ashley. Called to speak to a manager, person on phone wouldn’t give the phone to manager. Said he would “see what he could do” and then hung up on us without telling us when we could expect to hear from them. My wife called again and they told us there was “nothing they could do” and they didn’t even apologize. Don’t come here if you don’t want a card fraudulently opened. We will be reporting this to the police/FTC next.

I won’t buy from here again one of the worst experiences on buying furniture rude finance manager on top of that found out I over paid for my couch found it online 2k less on top of that they mess up delivery and gave me one less power recliner chair now I have a couch I over paid and didn’t get want I originally sign for

We walked in, walked the whole store and not one person asked us if we needed help, so we walked out. Even though I saw a few items I liked. 😮‍💨

I do not care for the service I received from the storefront! And I am holding them accountable for ever additional credit they promised I would receive! Customer service has fallen- it was the corporate office that turned my experience around. The furniture was delivered 10-09, and it is damaged. I have been a Ashley's shopper since 2007 so I will not let Pflugerville associates or management still my joy!

Lina help me and my family find exactly what we were looking for and helped us find the financing that works for us.

Amit Saha was great and very informative. He explained everything to me about the furniture, delivery, payments, etc. he made me feel confident in my purchase. i will be back for more furniture. Thanks !

The staff at Ashley Furniture was friendly, professional especially the sale reps Hilary and Ian. They were detail oriented when explaining our purchase and made it very easy in closing the sale.🤗

It has been HORRIBLE. They keep changing the pick up|delivery date. Originally we were supposed to call for an earlier pick up date.

I went to the store on Wednesday to just look and compare to what I saw online. Lina was the first person to greet me. I told her I wanted to walk the store first and I would come to her when I was ready to order. Not a minute later she was following me around. I asked her again if I could just look and discuss with my husband, who was on the phone, and I would come to her when I was ready. Two minutes later Jessie comes. I ask can I please just look. I even stated I feel like I'm being harrassed. Jessie leaves and they send Yaneth. She comes to me saying my beautiful black queen we want to give you the Ashley experience. I said if harassment is the Asley experience I don't want it. I just want to look and peace and decide without pressure. I asked to speak with management. All three told me a different name. Friday, today, I speak to Annalise who is supposedly the manager, who thought it was okay for her staff to not allow me to look peace. She said her staff has to complete the Ashley 6 step experience. I told her great, they could have completed the six steps with me after I had walked the store and knew the items I was interested in. ANNALISE instead of hearing me out she kept transferring me to a "corporate" number that kept sending back to the store. I called three times with this happening. The fourth time I got some lady named Lisa that told me I was aggressive, tieing up their phone line, and threatening legal action and I didn't buy anything so it doesn't matter how I was treated. All I told her, was I was documenting their name and I wanted the regional manager, Juan, to please contact me. Hopefully he sees this and reaches out, so he can watch the store video and listen to how "professional" his staff and store manager were.

NEVER AGAIN! Ordered 2 identical twin beds. Delivery came quicker than we expected. One bed was complete but the other was missing slats and hardware. Delivery was on a Saturday, delivery driver said someone would call us on Monday. Never got a call so we called the store, they passed us on to customer service who passed us on to an automated unhelpful AI. I went into the store to talk to a manager and some very polite sales people tried to help by putting in an ER ticket to be shipped to us. We received some hardware but still missed the slats. My husband went into the store and gave them a list of what was still missing. 4 days later a new delivery driver showed up but still no slats! It has been 5 weeks now. Safe to say I will not be ordering anything from Ashley’s ever again!

SCAM! Do not shop here. I have been dealing with my order for over an entire month and have had to take time off work several times to confront sales associates at the store, just to be assured they are fixing all the issues they have caused just to find out new problems the next day. Like I said this has been over a month dealing with this and i have had to go in every week sometimes several. The sales associate who helped me put two orders in for my one order. Meaning I am currently being charged for 4 couches, two dinning tables and two area rugs. I have called every number and spoke with management on every level in the store and they promise all these resolutions that get no where. We currently have the first set of furniture that the store says we shouldn’t have and are scheduling to pick up. Then pick up gets here and drivers are always rude and say they have no information on picking up the furniture then just leave. As someone who works in sale management I believe no level of management at this store has any level of experience. This has been an awful experience and keep in mind they have offered us free pillows during all this. Pillows. As if we’re not being charged over $1000 extra now, and they still have yet to resolve that. These are just parts of the experience and no way I can type of the whole horror story of an experience this is. Shop anywhere else.

Horrible customer service at this location, they took our money with no problem on September 14th for delivery on October 1st to only be told that delivery date is not guaranteed that it is up to the discretion of the distribution and if they do not text that means you will not get your purchase. They took it upon themselves to push our delivery out to the 4th and still no guarantee! Then I was placed on hold for 20 minutes, called back to be disconnected by Dustin. Yes I am upset, disappointed and disgusted, Dustin made sure to remind me that Ashley’s is the number 1 furniture store in America, my business, my money does not matter. I have been a customer of Ashley’s for many years, The Pflugerville store is horrible!

Great customer service truly helpful got what we wanted

EDIT: I have already called that number numerous time. They cannot help me. Original message: I was told a rug could be delivered. After many attempts to get it delivered and being told it is pick up only despite my invoice saying something else and 2 failed delivery attempts, I cancelled the order. I have been trying to get a refund for a month and every time I talk to their customer service team there is another excuse on why the refund was not processed. My favorite was that I picked up the rug which is 100% untrue because if I had the means to pick up this rug I would not be in this situation. It is impossible to get ahold of the store too.

Lina was an excellent helper I recommend her very good 😊

I have bought from Ashley‘s furniture store before and both times were excellent experiences. Everyone there is friendly, experienced, and professional. The location also has many different furniture and mattress options for anyone. I highly recommend this store.

Sales team was great. Delivery was on point. The items I bought aren't readily available. I've been waiting for one of the 2 items for a few weeks now.

Against my wishes, the incredibly pushy sales staff opened a credit card in my name. I had no idea this was done until I randomly saw it on my credit report two months later. Malicious service combined with shoddy products ensures that I will always advise my family and friends against Ashley.

(Translated by Google) Excellent treatment, very friendly all the people and the beautiful furniture, thank you (Original) Excelente trato muy amables todas las personas y los muebles hermosos gracias

Quality and Affordable

The staff was friendly and welcoming. J. Cajas helped us find what we were looking for and we were in and out with no hassle and no stress. Will definitely be returning for future purchases.

(Translated by Google) They are irresponsible, I was waiting for a dining table for 4 months and in the end I never go away, they are the worst and if they deliver wooden furniture they deliver it all beaten up all the kisses I have bought here I have always had bad experiences both with the sellers and store in general I do not recommend them at all they are useless (Original) Son unos inrresponsables estuve esperando una mesa de comedor por 4 meses y al final nunca me yego son de lo peor y si entregan muebles de madera los entregan todos golpeados todas las beses que he comprado aquí siempre he tenido malas experiencias tanto como en los vendedores como tienda en general no los recomiendo para nada no sirven

Purchased some good quality furniture from Ashely’s recently and was very pleased with my experience. Reasonable prices, good quality furniture and excellent customer service and sales from Ian specifically!! :)