Ashley Store Pharr, TX (Jackson Palmer Crossing)

Moises was kind and knowledgeable about your products. He directed the perfect measure of attention to us (didn’t Hoover but was nearby when needed). He’s a keeper!

Pharr Texas location- I went into Ashley Furniture to purchase a couch set costing over $2,000. Everything was fine and pleasant until after I paid. I was promised delivery before Thanksgiving. After payment, my salesperson completely stopped responding to my calls and messages. I was essentially ghosted. Because the couch never arrived, I had to cancel Thanksgiving at my home, even though I had family coming in from out of town. This was extremely disappointing and stressful. After getting no response, I finally went into the store in person. A manager told me he would reimburse the delivery fee due to the inconvenience and the unprofessional behavior of the salesperson. He printed an invoice showing the delivery credit, explained that since I paid cash the reimbursement would be sent as a check, and signed the paperwork himself. I never received anything. When I called today, another manager told me there were no notes of that conversation and no reimbursement ticket submitted. I was then told they would “submit it next week” and that it would take another 4–6 weeks to receive. This entire experience has been unprofessional, frustrating, and unacceptable for a purchase of this size. I will never purchase from Ashley Furniture again, and I will be sharing my experience in local social media groups to hopefully save others from dealing with the same headache.

Sales person, Lucy, was great. She was knowledgeable and helpful.

Great service, very attentive, they let you look around on your own without having a sales person follow you around

Excellent shopping expirience. The customer service was outstanding, and I specially want to highlight Rosie`s extraordinary attention. She was kind, patient and very professional throughout the entire process. She helped me make the best decision and made sure everything was perfect. I recommented her 1000%. Im definatly and Ashely customer for life.

Horrible customer service we’ve been trying for almost a month to get the couches delivered and they have been paid for in cash. Terrible attitude from everyone

Excellent store close

I had a very disappointing experience at the Ashley Furniture store in Pharr,, TX. The salesperson would not give us any space to browse, despite clear signals that we wanted to look around on our own. Instead of respecting that, she escalated the situation by bringing over the store manager. The manager then told us that if we didn’t want to be constantly approached by sales staff, we should leave the store. That is an unacceptable way to treat customers who are simply trying to shop comfortably. Furniture shopping should not feel hostile or pressured. We left without buying anything and will not be returning.

Delivered without any issue. everything looks good.

Absolutely amazing service! The team was great and I can’t say enough about how great they were to work with!

Amanda Noyola was very nice and very informative with everything greatly appreciated.

The service was great

(Translated by Google) Excellent. (Original) Exelente.

Excellent customer service

(Translated by Google) Very punctual, great service and attitude!!! (Original) Muy puntuales y buen servicio y actitud!!!

Great service, sale person was very attentive and patient with me. Help me with the arrangement of the sectional. Great all around.

Great service. Thank you Robert for making this purchase simple by email.

Delivered as indicated on the app..

Very happy with my purchase. Alex Villalpando provided excellent service, he allowed us to browse the store without pressuring us like in other furniture Stores but was there to answer all of our questions & concerns. Very satisfied Customer

Great people too work with if you need any furniture

Very well satisfied. We received great help.

Was unable.to.completenthis online so called the store. The salesman Alex completed with ease. Great service.

Today, we experienced outstanding service. Triston Diaz, our salesman, took the time to address all our inquiries. He also provided supplementary information to aid our decision-making process. We will undoubtedly return in the future.

It was great customer service, with Antonio. We can’t wait to get our sofa!!

Excellent customer service and pleasant salesmen

(Translated by Google) Very kind, I loved the service they provided, thank you ♥️ Rosy, excellent (Original) Muy amable me encantó el servicio ke me brindaron grasias ♥️Rosy excelente

Ordered a bed frame and tempur mattress weeks ago. Was promised both would arrive at same time. Not only has mattress been rescheduled 4 times, we will haven’t received it. Have cancelled items. Having to take off work to wait for items to just be rescheduled is not fun. Never again

Robert was a huge help both in the store and by phone. Promptly returned my call and talked me through an online purchase. :)

We had the pleasure of having Arely's assist us, she was very professional, knowledgeable, and friendly, with her help we made a fantastic decision, can't wait to receive our purchase, thank you again Mrs Arely, we will certainly return, see you soon, God bless you ❤️

My experience at Ashley’s was wonderful! Mike was the one who helped us look for a mattress and dresser drawers. He was very honest and so helpful making sure we got what is best for my fiancé and I. This was my first time ever visiting an Ashley’s and Mike definitely made me want to purchase future products from that store because of him.

Many, many thanks to Antonio for his help in furnishing our home. The dining table, sofa and loveseat, buffet and TV stand are beautiful. Such good quality and excellent service from purchase through to delivery. It came on the dates that they were scheduled for, and I had no problems at all. The purchase process was smooth, fast and simple. I will come again for any future purchases! Really positive experience, I highly recommend Ashley.

We had a great experience at your store with Mike. He made us very comfortable and he has a great attitude. We have not had our delivery as of yet.

Lucia made our home purchase very simple. Very clean store and had everything we were looking for.

⭐️⭐️⭐️⭐️⭐️ Excellent Service from Lucia at Ashley Furniture I want to give a special thank-you to Lucia, who helped me with the purchase of some chairs. She is always there for me, explaining everything with patience and making the whole process so much easier. You can truly tell when someone enjoys helping others, and Lucia is exactly that: kind, professional, and incredibly dedicated. Thank you, Lucia, for helping me with everything, absolutely everything. People like you make all the difference. Highly recommended.

Walked in and immediately got assisted by Ms.Rosie and she assisted us finding the first pieces of our new home! Look forward to returning and finding more pieces to add.

Caveat emptor. All sales final, no returns. Even if within 2 hours of delivery. Run away as fast as you can. .

The delivery guys were very friendly, courteous and made sure everything was done carefully so the product wouldn't get damaged.

Horrible experience with this store...Do not waste your time or money...I bought a living room set cash. When they delivered the ottoman, it was damaged, dirty, and wet...it's been 3 months and they have not fixed the problem.

I bought a server table SEP 2025. It was my fault that I did not inspect the item thoroughly upon delivery because my spouse noticed factory defects on the item a couple of days later. I immediately contacted my salesperson who promptly helped me in the process of filing a complaint for warranty service. The customer service of Ashley Furniture is automated, meaning you will be dealing with an A.I. through several text messages and emails. After you satisfy what the A.I. needs to process your claim (send pictures, description of the problem, serial no. of the product, details of the purchase, amount of product, etc), this will be the start of a very long wait, until you dial the Customer Hotline where you will talk to someone on the other side of the globe who cannot help you except to advise to re-file your claim again. This grueling process of re-sending the information to the A.I. through email and text messages cycles 5 to 6 times for me, until I filed a complaint to the Better Business Bureau BBB against Ashley Furniture. When the BBB started communicating with Ashley Furniture, a representative from Ashley Corporate Office contacted me and started to entertain my concerns which was to replace the item due to factory defect. I was told by the representative that Ashley do not regularly replace items and that they only repair factory defects however, Ashley is willing to make an exception for me. This process took a long time and would have not been possible without the help of the BBB.

Very disappointed, horrible service AFTER purchasing furniture, they showed up with broken furniture, tried to hide the broken furniture, drawer was broken and wouldn’t even close…. Call customer support, stated id have to wait a month just to receive a replacement, I was annoyed but waited the month, they get here with the wrong furniture…. Tells me someone will contact me, haven’t heard from them. Today I call customer support again. Just as useless as the last time…. Made buying new furniture for my home a horrible experience. Update- texted the number they gave below on my review. Number just told me to text another number 🤦🏽‍♂️…… what is wrong with this store??!!! I will be sending all this to the BBB. Why am I paying for something that wasn’t fulfilled on their end.

Excellent experience with Gabriel as our sales person! We picked out nice pieces and he provided guidance on great deals which saved us money and helped us purchase exactly what we wanted!

Tristan & Mike helped us get a good deal and delivery just in time for Thanksgiving.

This place continues to disappoint me. First time I ordered a bed from them the bed was full of ants and little insects, we didnt accept the furniture of course. The next time we ordered they gave us a delivery date and all well fast forward to the scheduled date nothing came. I called and asked and they said there was an error with payment? Nobody ever called to tell me this and the day before they had text me to review the store. It makes no sense. Just avoid this place.

I was very excited to receive my table super fast! But it arrived damaged, now I have to wait 10 days for the exchange to happen 😪

Great overall experience. Didn't feel pressured at all. Triston was very informative, friendly and professional. We will be returning customers.

Salesperson (Gabriel) I’m saddened to say that our experience with this salesman was not good at all. It started with the day of the purchase, We ended up buying a floor item and when we asked him to look into why a light on the recliner wasn’t working he’s response was horrible. His response was “ We don’t fix anything around here, you buy as is if you want it” I get it that this is a floor item and the very least he could have said was, the same response in a more politely way. For example, we do apologize sir, but we don’t have any technicians that can check this here at the store. After he saw my expression he ended up calling for some help from the warehouse guys and all it was a loose cord. Unbelievable… but this lead to the delivery date of the sofas, which was another ordeal. Anyways ended up canceling the order. Nothing much more to say, but if you do end up going to this store, just try a different salesman.

Quick and easy process! Highly recommend Roger Cantu and the Acima team

Rodger was very helpful working with us, finding out what we needed and directing us to help pick out our furniture. He made it a great experience.

I had a truly outstanding experience at Ashley's Furniture. From the moment I walked in, the team demonstrated exceptional patience and a genuine willingness to help. They worked with me to find the exact furniture I was looking for and made the entire process smooth and stress-free. A special shoutout to Manager Erik, who went above and beyond to assist me. His professionalism, empathy, and dedication to customer satisfaction made a real difference. It's rare to find such attentive service, and I'm grateful for the care and effort shown throughout my visit. Thank you, Ashley's Furniture, for turning what could have been a stressful situation into a positive and reassuring experience!

We had a great customer experience. Moises was able to help us pick out exactly what we were looking for. Overall great experience.

Isaiah was incredibly helpful in helping us select furniture and was able to get us great deals. Very pleased with the selection and variety they had to offer. Very happy with how smoothly the process went! Looking forward to getting our new furniture pieces.

Raul was super informative on the different types of mattresses for different people and sleeping positions. He really took the time to get to know our needs and help us find a mattress that was ideal for us. We left feeling confident and excited with our choice. Thank you, Raul 🙂

The process went smoothly. Alex was very knowledgeable on the product he literally understood our needs and just to think about that we just went in to compare prices. Lol good job Alex i did leave happy because I know I will be getting a good night rest. Thank you

Very helpful service. Our sales girl was so very helpful. I was impressed.

Very helpful staff and great selection to choose from.

Great experience. Triston was great and very accommodating. Highly recommend him as a sales associate. Very friendly and helpful.

My husband and I had a pleasant, no fuss , no hustle experience shopping at Ashley’s. Taylor greeted us and showed us around , answered all our questions thoroughly and patiently. He was called away, so Isaiah continued showing us around. He too was great at showing us different options at different price points and allowed us time to make our decision without being pushy or overbearing. We’ll definitely return to Ashley’s for future purchases. P. S. They’re currently having lots of sales .🤗

Friendly and fast service !

Awesome customer service by Triston Diaz. He took time with us while we were deciding. Large floor selection of couches and recliners.

On 7/27/25 we went to see and decided to buy a bedroom and I have had a very bad experience with the store, the staff and the company. The bedroom pieces are still not complete. I am paying for a bedroom that I do not have in use since I am missing pieces to put the bed together. Today I called and they told me that I have to wait 6 more weeks, I can't believe it, I am disappointed.

We were stuck with a protection plan we didn't want. We weren't given break down of pricing until after payment was processed. Lesson learned. Insist on seeing the details. We went from being happy with our purchase to feeling it was a shady deal in the end. Disappointing to say the least.

Thank you Arely for the great service. Found exactly what I was looking for.

My husband and I purchased our first Tempur pedic mattress and bed room set and we love it. The associate Ms. Rosie B. was so helpful and knowledgeable. She was so kind and made our experience great.

Excellent service! Worked around our down payment and were able to offer low monthly payments. Good people. Will definitely come back!

Lucy was amazing with her customer service, I wasn’t planning on purchasing. The effort of the manager and Lucy trying to make the best deal possible for me was highly appreciated.

Moises is a very good salesman. Thanks.

Delivery went smoothly and quickly. Delivery guys were very professional. Thank you.

Sales associate was very helpful and courteous.

The sales person was very sweet and helpful. However the process was painful!! It took 2hours to compete the transaction after we had chosen the furniture. WAY too long.

Great customer service!! Was very confused onto what was i getting but Taylor was very understanding and helpful, loved th experience!!

Great service

Erick was very patient with us and he did a well job with our needs.

I have been to Ashley's before many many years ago and I was not very pleased with the customer service. My family and I decided to stop by today to look at some couches, and we were surprised at the great customer service and the great deals. Thank you Lucia and Mike!! I recommend Lucia and Mike at Ashley's!

Found the perfect sleeper sofa, in the lighter color I prefer on clearance for $500!! William Curran was our sales rep, who got me free delivery &;a 5 year warranty for mechanical, cloth, cushion & sleeper mattress. Total including couch, warranty & tax was less than $725!!

We had the absolute best experience at Ashley Furniture, all thanks to Arelys! From the moment we walked in, she went above and beyond to help us find our dream bedroom set and the perfect bed base. Arelys was so patient, knowledgeable, and genuinely cared about making sure we got exactly what we wanted, and at the best possible price. What really stood out was how she advocated for us, she went back and forth with her manager multiple times to get us the best deal, and we could tell she truly had our best interests at heart. Both she and her manager were an absolute pleasure to talk with, making the whole experience smooth, fun, and stress-free. Thanks to Arelys (and her amazing manager), our dream bedroom has officially come to life. We couldn’t be happier and highly recommend asking for Arelys if you want top-tier customer service and a deal you’ll feel great about!

Taylor was very helpful and extremely friendly and courteous. Next time we are looking for a piece we will come back looking for Taylor.

Selection is great! Lily did a phenomenal job in assisting us 1st time buyers.

Amazing service and great quality! Very satisfied with the whole experience!

Attention, knowledge of what I was looking for, pricing, availability, thank you for helping us, Lucia Jimenez.

Great Customer Service, from the sales man his name is Carlos . He went above and beyond to make sure I was happy with my recliner,. The process was smooth and stress-free, and he kept me informed every step of the way. Even after the sale was complete, he followed up to ensure everything was perfect. This is the kind of exceptional customer service that creates loyal customers..

Salesperson very helpful and professional

Came in for a power recliner. Sales Expert Roger Cantu took great care of me. Found one at a great price!!!

Mike at the pharr location was awesome.

Salesman Tristan Diaz was very knowledgeable, attentive and friendly, gave us space to decide what we liked. Good service would highly recommend him to anyone. Thanks Tristen blessings!

Very helpful Arelys Eng is the best

Best deal in town!

Great customer service from Mr Isaiah and Mr Francisco!

Moses was extremely helpful in showing us the type of chairs we were looking for. He gave us plenty of time to compare and make our decision. We so appreciated his help in getting an amazing deal on what we wanted.

Nice furniture at good prices

Horrible

Was looking for a recliner and stop at Ashley's and saw what I was looking for sale man very helpful they helped me put it in my truck great service thanks 👍

Great experience shopping for mattresses. Robert G was super knowledgeable, patient and kind while showing me the options. Very thorough with explanations and help!! Erick was also very welcoming and kind while helping.

Michael Tamez at Ashley Furniture went above and beyond to make my shopping experience smooth and stress-free. He was professional, knowledgeable, and truly cared about helping me find the right pieces. Excellent customer service—I highly recommend asking for Michael

I had an amazing experience at Ashley’s Furniture thanks to Sales Manager Michael Tamez. From the moment I walked in, Michael greeted me with a warm smile and immediately made the shopping process stress-free. He took the time to understand my style and budget, answered every question with expert knowledge, and offered helpful suggestions without ever being pushy. Michael coordinated everything flawlessly—from helping me select the perfect pieces to arranging a smooth delivery schedule—and even followed up afterward to make sure everything arrived in perfect condition. If you’re shopping at Ashley’s Furniture and want exceptional customer service, I can’t recommend Michael Tamez enough. His professionalism, attention to detail, and genuine care turned what could have been a stressful purchase into a truly enjoyable experience.

My daughter-in-law recommended me to work with Mike Tamez, and I’m so glad she did! Mike was amazing to work with; fast, friendly, and straight to the point. He gave me just the right balance of space and support, which made the whole experience easy and enjoyable. I’ve already been back to work with him several times, and I wouldn’t choose anyone else. Highly recommend Mike Tamez for 5-star service!

I had such an amazing experience working with Mike Tamez! From the moment I walked in, he was welcoming, attentive, and genuinely interested in helping me find exactly what I was looking for. He never rushed me or pressured me into making a decision, which made the process so much more enjoyable. What stood out most was his knowledge; he explained the details of each piece, from quality and durability to style and comfort, making it easy to choose something that fit both my home and lifestyle. He even went above and beyond by helping me think through room layout and design ideas. Thanks to his professionalism and care, I walked away with furniture I absolutely love and a shopping experience I’ll remember. If you’re looking for someone who truly values their customers and takes pride in their work, ask for Mike Tamez!

(Translated by Google) Very friendly and excellent service, thank you for helping us, thank you very much Michael Tamez 🤙 (Original) Muy amable y excelente servicio, gracias por ayudarnos, muchas gracias michael Tamez 🤙

Great experience with Mike T!! Really recommend going !! Thanks for everything!

Outstanding service provided by Frank and Isaiah.

The sales person was great. He handled everything he answered all our questions and we were happy to purchase the sofa and recliner frame. It was a great experience.

my boyfriend and i were able to find such beautiful furniture for our new apartment with the help and patience of Alex. he was super kind and very knowledgeable about the product he was selling. thank you alex!

Pretty good but very minor damage. They insist it will take 2 weeks to come out to fix because they are so busy. Do they really damage that much new furniture that the repair department is backed up 2 weeks??

Customer service is non-existent. All you get are automated messages and AI responses. When there’s a real issue, you end up in circles with no actual person to help. We received our sofas damaged on delivery this past Saturday. The driver refused to take them back and told us to call customer service. We’ve been calling ever since, but can’t get past their automated system advertising “great offers for customers age 50+.” 😠 Warning: Don’t buy from here. They treat all sales as final and don’t stand behind their products. This was our first and last time shopping here. Update: After trying to contact customer service several times today with no luck, we went into the store. After asking for a manager, we were introduced to Lily Martinez and then later to Kevin Lemke, the “manager on duty.” It took nearly 3 hours for Kevin to finally get customer service to process our exchange—because, as it turns out, they don’t do returns, only exchanges if you meet their criteria. So why claim you have a “return policy” when in reality it should be called an exchange-only policy? During those 3 hours, Kevin had to speak to 4–5 different people before finally getting the exchange approved through their customer service line. The entire process was unnecessarily frustrating and time-consuming. It’s unrealistic for them to expect customers to navigate their system/procedures when their own employees also have a difficult time. Why make things so difficult for customers? This experience has made it very clear: shopping here is not worth the hassle. Go to Lacks, LFD, or somewhere else.

Had a great customer service with Michael Tamez, very friendly environment at the store too. Totally recommend this furniture store!

The sales representative Lily Martinez was very professional and courteous and answered all of my questions clearly. Lily worked with me at length and made me feel comfortable selecting the best possible option. I thank Lily for her willingness to help with a smile. Kudos to your company and sales rep. Lily .

I had such a great experience working with Michael Tamez, he was patient, knowledgeable, and really listened to what I was looking for. Michael made the whole process stress-free and went above and beyond to make sure I was happy with my purchase. Excellent, customer service- I'll definitely be coming back and recommending him to family and friends!

The sales person Moises was very patient with us . He took time to explain to all the questions my Husband was asking .

Great customer services

Raul was so helpful we changed our mind 3 times between couches and he was willing to accommodate us every step! Will definitely shop here again !

Sales was fast and easy. Delivery was faulty, incorrect assembly, refurbished/reworked item, dozen of emails and calls they don’t care. Disappointed, and frustrated, do not sign anything delivered until you do an inspection, don’t believe their BS of you having 72hr. High end price, and low end service.

Eric Quintero, It’s extremely unfortunate that you don’t have the patience, empathy, understanding, or ability to connect with an upset customer and spend even 60 seconds with them before cutting them off while speaking and disregarding entirely their concerns being presented to you. I can’t imagine what the associates below you have to deal with if this is how you treat a customer. You stood there, making excuses and trying to give me reasons why my time wasn’t as important as you needing to greet somebody walking through your door. When the fact is I walked in the door and wasn’t greeted at all and had to seek out an associate so they could help me find you. Its really you just didn’t wanna deal with somebody that was unhappy and all you seemed to be focused on were other customers walking around the store. Having had three previous accounts opened paid for and closed with this location, My wife opened up this most recent account and based on how you treated me, Without hesitation, we’re ready to cancel. I should thank you for showing me exactly who I could’ve potentially dealt with if the order wasn’t canceled and something was wrong and I had to return outside of a buyers remorse or return period. I’ll be sure to warn anyone and everyone about how business is done there and how customers are treated. And don’t ever let anyone tell you that this location has a direct number to reach because they dont. All of their supposed office numbers on their business cards don’t go to anybody in that entire building, those calls are routed to some random person who doesn’t even work at that location and who also admitted that associates or any members of that store are very difficult to get a hold of. It’s always good when members of a business truly show customers what they can expect.

Our experience today with the purchase of our mattress was very pleasant due to the expertise of Eric and Alex. They made our purchase less complicated due to their knowledge and great customer service.

DO NOT BUY FROM HERE. If I could leave 0 stars, I would. I payed for a $300 dresser IN FULL 3 months ago. When it was delivered 3 weeks later, it came broken on the corner. We immediately called customer service, and we were told that they would send someone to inspect the dresser within a week. A week passed and no one came, so we called again. Then they said that before they can send someone to inspect the dresser, they had to ship us some screws and bolts, which would take about another week. A week passed and we didn’t receive anything, so we called again. We were told that we never needed to be sent screws and bolts and whoever said that was wrong, and that we needed to schedule an exchange date. We scheduled the date for the earliest available date, which was for a month later. No prioroty was given to us event though we had bought our dresser 2 months before and has just been strung around by the Ashley’s furniture company while they already had my money so I couldn’t buy another dresser. A few days before the exchange date, we got a call to confirm the appointment, and we did. Then a couple of days after that we got an email asking us to confirm the date again, and since we did not confirm through email within 24 hours, our schedule exchange date was cancelled even though we had already confirmed through the phone a few days before. We then had to call to make another appointment. My husband chose the wrong date, so I called back to change it. I chose the earliest date from the options given, which was 2 days from that day, and then at the end of the call, the operator said the date was confirmed. Then the next day we call to confirm the date and we’re told our appointment date was not changed at all and it was impossible to have chosen that day in the first place because it was too soon and did not give an explanation as to why that date was an option then if it was impossible to deliver that day. He rescheduled our delivery for a week from now. I still have not gotten the dresser, and it’s been 3 months. DO NOT BUY FROM HERE if you want to be able to use the furniture you buy. Customer service is completely incompetent and does not know what they are doing. You are told one thing and then something that contradicts it. We have been stressed for 3 months.

Lily really helped out getting the right sofas for our living room. She went above and beyond with great customer service, and showed every piece of sectional. When we had an issue with delivery she helped us out and and even helped us format the sectionals the right way. HIGHLY RECOMMEND HER

I was very pleased and happy with the salesman..He took his time as to what I was looking for. His name is Isiah.. employed at the McAllen Ashley

Great customer service. Carlos was helpful and courteous and provided detailed information about my purchase that was very helpful.

Frank and Robert helped me out with my purchase great customer service

Ashley has a great selection, we went in for a livingroom set. Sales agent Lily Martinez is very professional and knowledgeable, she made the process an ease.

I was taken good care of by Kevin as always. Every time go in to buy or get something.

Jenny is such a great salesperson! So helpful and nice. If you’re at Ashley’s, definitely ask for her!

Great customer service!

Alex was very helpful and super knowledgeable. Not pushy or salesy, just gave his honest opinion. Great experience.

Great manger

The sales worker provided excellent and informative assistance in purchasing my dining chairs, and the processes of paying for them.

Lucy was incredibly helpful in assisting me with selecting the perfect living room furniture. She was knowledgeable, attentive to my needs, and provided outstanding customer service throughout the entire process.

If you’re considering buying from Ashley Furniture, here’s my experience: I purchased a mattress that turned out to be an inch smaller than what was advertised. When I tried to get help, their customer service was a nightmare. They use Package.ai to manage fulfillment, and the only option they give you is texting. But the texting system blocked me, so I couldn’t get through. I went to the store and called multiple times. Each time I was told someone would call me back — but no one ever did. At the store, I even showed them that the text system didn’t work, but all they did was tell me to “text” again. No real support, just the runaround. To make matters worse, their sales are “final,” so they use that as an excuse not to fix issues. The only way I got any movement was by filing a claim with my credit card company. After that, Ashley finally started calling me — but only because they wanted to get paid, not to apologize or make things right. Even then, they never once said “sorry” for ignoring me. Bottom line: if you want furniture and you’re certain you’ll never need customer service, maybe you’ll be okay. But if something goes wrong, expect zero support. Their fulfillment system is terrible, the staff doesn’t care, and you’ll be left fighting just to be heard. I would not recommend Ashley Furniture and I will never buy from them again. 9/16/2025 I received a call from Ashley Furniture's customer service team in Tennessee after opting out of their text messages. The representative, Leanna Olveira, was dismissive and rude. Even though I specifically asked for a live person to contact me if they want to re-confirm the appointment, she said a text would still be sent because “that’s how their system works,” while claiming she would note it in the account. She seemed irritated that I requested a real conversation instead of an automated message. If you want to feel ignored and disrespected, then by all means shop here—Ashley Furniture will make sure you’re treated that way. Once again, they’ve proven themselves to be unhelpful, unprofessional, and unwilling to provide real customer service.

Good and easy. Went in and found what I wanted.....AshleyTaylor was very helpful.

The person who helped me and my husband was very polite and very helpful we really appreciate his help

Everything was great there was a sales person waiting at the door to help you. Too check my credit approval was fast and easy and the sales person was determined to help us in what we needed. Everything was convenient and great. Definitely going back again thank you Ashley’s

Very bad experience. They tell you that the furniture will arrive in 48 hours and it's a lie. I've been waiting for it to arrive for two weeks and they haven't given me an answer.

The price is affordable

Rosie was amazing to work with! She really listened to what I wanted and helped me pick out the perfect furniture for my new home. She made the whole process smooth and stress-free, guiding me through every step and making sure everything matched what I was looking for. I truly appreciate her professionalism, patience, and eye for detail. Thanks to her, my home feels exactly how I envisioned it!

Representative explained delivery and pickup wrong and had to cancel order. Now looking for different store to meet needs.

Excelent our 2nd time buying in Ashley, Lily was super kind and helpful. 5 stars

Best customer service.😉

Thanks to Kevin for helping us find the best couch for our family! Very helpful, not pushy , and very kind!

Staff was amazing went above and beyond for their customers

SEPT 1. 2025 So far, we are not having a great experience with ASHLEY FURNITURE. We worked with Antonio from the Pharr location and he was great to help sell us the furniture. But now we’re speaking with Ashleys customer service corporate for a replacement chest because they shipped and delivered one that was broken and outside of the box. We DO NOT RECCOMEND PURCHASING furniture from this store. Unfortunately they do not allow returns or exchanges (we didn’t know this until after they processed our purchase) we truly wasted $1700 for a HORRIBLE customer experience. I’m deeply disappointed with this furniture store and the awful customer service reps who are no help in corporate. Please don’t overlook the other reviews. It is truly that bad. I will update this review if they rectify the situation, but things aren’t looking great. Again, please don’t overlook the other negative reviews, as of now I don’t recommend you bring your money here. They will try to respond back and offer you the customer service CORP number to band aid the situation. Don’t fall for it because their policies and corporate customer service is incompetent and will not help. There’s better furniture stores with better, more competent customer support (won’t make the mistake of purchasing here again.) Spend your money literally anywhere else or buy off Amazon.

Many options all over priced...

Went in today, and was in and out with lightening speed- and customer service was great. Isaiah and store manager Eric were awesome! Can’t wait for our new bedroom set ❤️

Excellent customer service from the moment we walked in. Raul was an expert.

Carlos was very helpful , knowledgeable of the products he is introducing to us. Answers all the questions we have. Very professional. Happy of the customer service that we have. Will continue to buy furniture in the future.

Isaiah was very helpful and patient with my decision making.

Great customer service

I dealt Mike and he worked very quickly and gave me a helluva deal.

Triston was awesome! Product knowledge and patience was what helped me make my decision.

All went well. And fast. Found just what we wanted. Allen was fantastic

Gabriel was our salesperson; he is very nice and helpful and we found our new sofa

Pleasant experience…Tony was knowledgeable about the product and did not pressure me to buy. I would definitely shop there again.

Great service! Easy process and very kind staff ☺️

Very fast with my purchase and answered all my questions.

We received excellent service by a very knowledgeable and courteous salesman by the name of Triston Diaz.

Moises did a great job to assist and offer savings, very good customer service!

We went looking for a dining set! One of the managers, Mike Tamez, was great! Super helpful in finds us the perfect dining set. The process was super easy and quick! Thank you Mike!

I had the best experience at this location, I went in 2 separate times and both times the service and attention were excellent the first time Mr Allen Davis helped me and my wife and the second time it was Mr Erick Hernandez, bother excellent salesmen, no pressure, super professional, and patient, made our experience very pleasant, we'll be coming back for sure.

I give my experience 5 stars because all in all we got good service. Everything was explained very well. Prices were reasonable and what we liked the most was we were given enough space and time to look around without feeling pressured. Some places don't give you that time to make your choice comfortably. Thank you to the salesman Robert Guajardo for taking care of us!

I was very pleased with Carlos’s excellent expertise during my furniture shopping at Ashley’s. Carlos was very knowledgeable and he answered all my questions and concerns.

I'm a return customer for the second time. Moses out did himself again. I love his customer service. He is amazing. Thank you!! I will be returning in a couple of months.

We worked with Moises who was wonderful! He took the time to show us several pieces within our budget. He went out of his way to move pieces together to see how they would fit. He was knowledgeable on all the offerings and was great to work with! Great experience.

Everything went well until getting the item that we purchased was set up for delivery. I found out that I had to get rid of my mattress being replaced by myself and couldn't find anyone to either accept it or pick it up. I have to find a way to get rid of it before I can accept the new delivery because I don't have the room to hold it in my home.

I didbt get the bed I had originally wanted! Had to settle because I needed a bed! Just awful! Every bed was not available! Bad business , I had to waste a whole afternoon deciding on an alternate! Noone should have to go thru what did . Great salesman but awful business!

Moses provided outstanding customer service from start to finish. He was friendly, patient, and took the time to really understand my needs. His knowledge about the products was impressive, and he explained everything clearly without ever making me feel rushed or pressured. He made the whole process smooth and stress-free. I truly appreciate his professionalism and would highly recommend him to anyone looking for a knowledgeable and trustworthy salesperson.

Had a great experience! Our service rep, Krystal, was very knowledgeable on everything we looked at and really easy to work with.

Our salesman was very knowledgeable and helpful. Overall it was a very positive experience.

Carlos was such a big help with his knowledge of mattresses. Me and my husband were looking for mattresses and we decided to come back since we loved the service from Carlos so much, we had to come back. In doing so we found the perfect mattress for us. We recommend Carlos when going to Ashley, he will be a big help.

Carlos was awesome

Lily was great, very helpful.

Excellent customer service from our sales associate Roland

Delivery was great but took 2 months for my purchase to come in and actually get delivered.

Gabriel was very enjoyable to visit with and helped me find what I needed!

We had a great experience at this Ashley location. We had the pleasure of working with Tristian who was knowledgable and listened to what we were looking for and found the right sofa for us!!! 100% recommend this store ask for Tristan

Crystal Taylor was very knowledgeable about the products which helped us make a quick decision!

Salesman Isaiah was pretty precise about the product we were looking for, gave us a variety of different options & everything. Got the bedroom set we were looking for after he worked out an amazing price. Will definitely come back to Ashley’s & most definitely recommended.

Great experience

Great service and very helpful

Kevin was great very courteous! Not to mention world class customer service! Kudos!

Very happy with our buy at Ashley's. William did an awesome job taking care of everything for us. The furniture looked great n hoping to have it soon at our home. All and all, they made our visit very smooth.

Phenomenal customer experience with Allen! Highly recommend him for your future purchasing experience

Experienced salesperson Friendly atmosphere

(Translated by Google) Taylor served me, and she was super friendly and helpful. We bought everything we needed. Thank you. (Original) Me atendió Taylor y fue súper amable y nos ayudó mucho. Compramos lo que necesitábamos. Gracias

Sales person was very sweet and patient.

Excellent, thanks

So excited about my new living room set!! Wonderful service my salesman explained everything with detail.and patience.

Excellent service , I can’t say this enough!! From beginning to end of our shopping experience for bedroom sets and dining set, just amazing experience , knowledgeable, fast, and accommodating .

Excellent service very friendly environment 🙂

They have been great to work with. We had to reschedule our delivery several times and they always worked with us.

Sales people was excellent. They helped me to find the best choice for Me and my son. Completely satisfied with our purchase. ♥️

Everything is great. Rosie has been very helpful just waiting for the cost of everything we're going to purchase.

Great experience and helpful personal especially to sales rep Roberto

We were shown beds and educated on the features. The sales people were very helpful but not pushy. They worked hard to get us pricing that fit within our budget.

We had a young man named Taylor help us out with purchasing 3 furniture items. Very professional & knowledgeable, he did a great job! Thanks Taylor!

Shout out to Mike! He helped me out in every way possible and was so incredibly nice and helpful. Definitely knew what he was doing & made my transaction simple! You rock, Mike!🎉🎉🎉

Easy fast and helpful service

Had a great experience was offered a great deal too good to pass up went home happy

Best customer service Jesus was great

Showed patients and stayed with us even while we changed our mind. Did not rush us to make a decision. Will definitely shop there again.

My first and last time buying something from this place. We bought this bed frame in April and we've been having issues with it since day one. We've gone to the store several times and nothing is ever resolved. They just say they'll work on it but months later still no resolution. There's absolutely no support on this bed frame. The drawer on one side became detached because of how poorly build it is. This was NOT WORTH THE MONEY WE SPENT. Also their "white glove service" is a joke, I had to move a heavy tempur pedic bed frame for two grown "men". Please think 10 times before you buy anything from here. 08/20/25 Update my husband has been going to the store during his lunch hours, and he's been going back an forth with people over the phone saying this will get resolved and nothing. Literally just going to put this bed frame outside my home to get it taken by the trash at this point. Definitely not worth the $1,500

Erik Hernandez was very nice and patient. He showed me all the types of chairs of what I was looking for and I was able to choose one. Thanks Erik for your time.

Sales person was very friendly and professional. If i purchase more furniture in future I will go back to Ashley / McAllen store.

Carlos Rodriguez helped me purchase my new living room over the phone, such an easy process and so helpful finding me the best deals I could get for my money. Thanks Carlos and Ashley furniture.

Because of William Fernandez, we bought all our new home furnishings from your store. Absolutely love his honesty and genuine kindness. Best of luck to you!! Oh and the new things, WE ARE SO HAPPY!

Friendly and polite staff. William fernandez was very helpful and nice

Everyone was very polite service was excellent I will be going back

Excellent customer service.

Great experience and sales man Isaiah is a great salesman. Easy to get along with and very professional.

Great place for furniture and the sales lady Rosie Balli and manager we're amazing 👍

Isaiah helped us and took his time. Very nice and friendly. Helped find the right type of sofa that i needed.

The staff was polite,courteous, and helpful. We got just what we wanted and we were in and out in 20 minutes.

Nice

Great experience great customer service me being in sales also great job 👍

Customer service was great, employee Gabriel Beltran helped us during our visit and explained and answered all my questions.

I had an awesome time. I was helped immediately by Liliana. She as super helpful and kind.

Very satisfied, very helpful, amazing customer service

Our sales associate, Robert, was very helpful and patient. He answered all our questions and helped us choose the best sofa for us.

Very low performance on scheduling my delivery. Just because I changed the address the same day that I purchased them. I was told through a text that somebody would be getting a hold of me and nobody did. Plus the salesman gives me his business card with his number and he never answers. WTH! Very disappointed for being my first purchase at Ashley's. If I could choose no stars for the review I would, unfortunately you got to choose one star.

(Translated by Google) Excellent service, Williams Fernández, very friendly, I recommend him. He is a good salesman, along with his colleague Erick Hernández. I recommend them. They give you all the information you need. (Original) Excelente servicio Williams Fernández muy amable lo recomiendo buen vendedor junto con su compañero Erick Hernández los recomiendo te dan todo la información q debes tener

Excellent customer service.Taylor was polite,professional,and had us out of there in a timely manner.We will continue coming here for all our furnishing needs.

✨️✨️It was such a pleasant experience shopping at ASHLEY'S! Our salesman Triston D. was beyond patient and knowledgeable with the product and what we were trying to achieve. After our home was destroyed by the floods in MARCH it was hard to go into these places and not feel like I was being circled by vultures ready for the sale. Triston was kind and had a sense of humor and answered all our questions. Most definitely employee of year material!! Will go back if we needed anything else! ✨️✨️

Raul was very helpful and professional helping my wife she was happy and all her concerns were clear happy wife happy marriage. Thanks Raul!!!

2 words. Sharky and rude.

Very good service n friendly staff n reasonable prices

Excellent customer service. William greeted us at the door and made the process easy. We selected the perfect sectional for our apartment

Quick and efficient

Lucy was very nice and knowledgeable

Excellent service! Associate was very knowledgeable and took his time explaining everything and answering all our questions.

Great attention and excellent service from Isiah please ask for him at this store

Very knowledgeable, and extremely Professional sales rep!!! Thank you Alex Villalpando!!!

Our experience at Ashley store in McAllen, TX was wonderful! Store Manager, Eric was both professional and personable! We worked with two other salesman who were excellent as well! (Isaiah sold us mattresses and can't remember the other man's name) As long as Eric is the store manager I will continue to do business with this Ashley location. Oh and our delivery guys were top notch too🙂

Dinning table and chairs were lovely. Everything would've been great except they forgot leaf for table and that is perfectly fine but to get the leaf and for them to return and install it was a nightmare. I hope owners and upper management look at this reviews because there is no sense to have amazing furniture if you will experience a very bad customer service

Very good experience friendly and very knowledgeable

Just bought my first Couch at Ashley’s, I was really conflicted that I went to the store 3 times because of the pricing. Lily help my husband and I out all 3 times! She was so helpful, knowledgeable, friendly and sooo patient with us! I am very happy we chose Ashley’s, we didn’t just leave with a couch we left making a great friend in the process!! A+

I am in the hospital and need a power lift chair. Alex looked at the available models and took a tape measure to find the one that best fit my needs.

Friendly and accommodating customer service.

Frank Hardin and Mike were very friendly, professional and did there best to take care of us and sold us what we were looking for

Excellent service

Meow

We had a great experience at Ashley Furniture! Lily was super helpful and made the whole process of picking out our new table easy and stress-free. She was patient, knowledgeable, and really listened to what we were looking for. Thanks, Lily!

Moises was so patient and helpful!!

Great experience! Taylor was an amazing and we'll definitely be coming back for more deals!

Alex Sales rep was awesome and very knowledgable on their products.

Frank greeted us at door & was very helpful & patient with us. Excellent customer service. Will definitely look for him on next purchase.

Great service and selection.

(Translated by Google) Very good service, answered all our questions with courtesy. (Original) Muy buena atención respondió a todas nuestras preguntas con cortesía

Received an amazing service from Ms. Rosie and Mr. Roger

Very happy with my dining set purchase. William was my sales man and he was great. Thank you William.

I had a great experience since the moment I walked in, Moises sales rep from McAllen was such a great help and patient with me while I looked for what I wanted. Overall 10/10

Great customer service

Friendly staff. Awesome assistance in helping pick out the right furniture for my needs

Great experience, we are first time buyers and weren't bombarded by loads of questions or pressure for us to buy. Moises was polite and great with our response's when we had questions.

(Translated by Google) We were planning to buy furniture for the living room and bedroom, but the “salesman” named Raúl, when he saw us looking at the mattresses, told us “those are the most expensive ones,” implying that we couldn’t afford it… We simply smiled at him and left. (Original) Pretendíamos comprar muebles para la sala y la habitación, pero el “vendedor” de nombre Raúl cuando nos vió que estábamos revisando los colchones nos dijo “esos son los más caros”, dando entender que no podríamos pagarlo… Simplemente le sonreímos y nos fuimos.

Excellent service. Lilly Martinez did a great job, was super helpful. Highly recommend.

The entire staff was great and very knowledgeable. Special shout out to Frank and his management team for making the buying process easy!!!!

Allan & Isaiah did a amazing job! Professional, worked with us on our budget, and got us approved for whatever needed. Definitely recommend requesting them when shopping. We got the bed i wanted and couches for a perfect deal.

Thanks Tristan for assisting us today. Got the best deal for our new couch!

Lucia Jimenez was an exceptional employee, who helped us with what we needed and what we were looking for. I recommend comming to Ashley's and asking for her specifically. She is so very positive and easy to talk to. Amazing!!!!

Great customer service

I had a wonderful experience shopping at Ashley’s Home Furniture! Jenny was incredibly helpful throughout the entire process. She was knowledgeable, patient, and attentive to my needs, making sure I found exactly what I was looking for.

Great experience at Ashley's! Bought a mattress and a recliner this weekend.

Told the salesperson multiple times that my wife and I just wanted to browse alone and that we’d call her over if we needed help. As soon as I sat down on a couch and asked my wife, “What do you think?”—here she comes again, jumping in and rambling about the couch and pillows. We left immediately. Very pushy and aggressive environment. We’re looking for an L-shaped couch and maybe would have bought one, but the whole experience left a bitter taste. Won’t be coming back.

Worked with me via phone. Everything went well.

Our sales person was friendly, informative and knowledgeable about the furniture. I loved the way the show room is set up. Makes it easy to choose cohesive pieces.

I love the patio furniture, looks amazing on my patio, ready to enjoy summer.

This is by far my favorite furniture store. We got helped by Lily and she was so kind and patient while we shopped around. She was a joy to shop with and I would definitely recommend this store to anyone looking for furniture to ask for her. We were very satisfied with our purchases!

Great experience, no issues in getting what I needed.

Robert was very educated and have product knowledge, a great salesman. He never push or hurry for the sale , give us time n space.

Really good selection of sofas The employee was very attentive and professional helping my son on his decision very patient too because this was the first time my son applied for credit!

Great service

Worst experience. I ordered what my wife wanted was told one date then next day given another. Had to go pick it up . Then found out when I got it home itvwas broken. Then called customer service they never answered asked for a call back never got it. Will never shop there again. The worst experience !!!!!!

Store was hot but employees made me feel welcome and were friendly

The sales person was very Helpful.

Great

The staff was very pleasant, answered all of our questions and gave us time to browse without feeling pressured. We found what we were looking for and will certainly try Ashley Furniture again!

Rosie, the sales representative expediently went beyond our expectations of knowing what we needed to know about our selection! She was respectful, funny, caring and never went beyond what we didn't need or want! I will go back to her for our next buy, which will be exuberantly what we need, want and deserving! I have never run across someone like her in her field of service! If you all go by Ashley Furniture Homestore in Pharr, Texas, ask for Rosie Balli, you will not be disappointed!

Jenny was most helpful, personable and very respectful.

Sales clerk Raul was friendly and courteous. He helped me purchase a small rocking chair. I certainly appreciated his help.

First time we visit store and had an awesome guidance since we got into the store. Agent was so helpful in explaining and guiding us in every item she suggested to us. Thanks for everything, she really is an asset the store .

2ND 1 STAR REVIEW(ALESAENZZ07) IDK WHY BUT I FELL FOR THIS STORE AGAIN! WRONG MATTRESS WAS DELIVERED DID NOT FEEL AT ALL AS THE ONE I TRIED AT THERE STORE. I AM 7 MTHS PREGNANT REASON WHY I PURCHASED A NEW MATTRESS TO BEGIN WITH. THEY WILL NOT EXCHANGE IT OR RETURN. FALSE ADVERTISEMENT WITH 90 DAYS COMFORT! DO NOT RECOMMENDED ASHLEYS AT ALL ONLINE OR IN STORE! $1700 AND A HURTING BACK DUE TO ASHLEYS MATTRESS... NEVER AGAIN! I WILL NOT LET IT GO WE WORK HARD HOURS FOR OUR MONEY! AND WILL DEFINITELY BE HEARING FOR ME SOON!

Great customer service. Experts in matching the type of furniture you need. Robert was an excellent salesman for Ashley.

Great experience and easy transaction. Mike, the manager, made everything so hassle free!

Krystal Taylor was AMAZING AND SO HELPFUL! The customer service provided was amazing and presented with ease and many options that worked for us! She went out of her way to get us the best deal!

Thank You! Moisés is an amazing sales representative:)

Lucy was amazing. We got a great table.

The sales person and management were both super nice and respectful. The sales person knew exactly how to work with me and was very knowledgeable.

Antonio did an awesome job.. answered all our questions and worked hard to help us find the perfect sectional for our needs.

Robert was a great help and very professional.

Everything was great awesome customer service

Allen Davila was so helpful. He was patient with us while we decided on what we really wanted . He made it to where I would definitely come back to purchase here again!!

Very good place and good place

Alex was very knowledgeable and helped us choose the right bed to suit our needs.

UPDATE 05/10 : Tonight we be the third night without being able to use the bed. They delivery drivers showed up a day later then they were supposed to with the hardware and they still couldn’t assemble the bed due to legs of the bed missing now. It’s ridiculous they can not deliver on what is promised. Customer care is no help they can’t get no one to fix the issue immediately. It’s been a nightmare buying this bed. DO NOT BUY FROM HERE! TAKE YOUR MONEY ELSEWHERE THAT WILL TAKE CARE OF YOU AS A CUSTOMER. WORST FURNITURE STORE TO DEAL WITH!!! Our delivery service was absolutely terrible! Don’t waste your money on the “white glove delivery” for $200. It’s a complete scam. We ordered a king bed and mattress, expecting it to be delivered on a specific day. The delivery guys showed up, left the bed disassembled because they didn’t have the right hardware, and said they’d be back the next day. The next day, they didn’t show up by noon so I called to check if they were going to show up, and they told me they’d come the following day. That’s two whole nights without a bed! It’s incredibly disappointing and upsetting having to pay thousands of dollars, plus extra, just to get it delivered and assembled on the set day, only to have them fail to fulfill their responsibility. The photos I’m uploading is the condition the bed was left in.

10/10 I loved my experience here, everyone’s so attentive and willing to help, soo grateful for choosing this furniture store!

Good

I went to the store and choose a Kristiland King Size bed with storage. I didn't noticed that the seller placed my order wrong. As I costumer I didn't know there is similiar model avaiable, that hadn't see at store. Now I received a different bed that I intended to buy.

The service was amazing. Everyone was courteous attentive. This is my second time coming to Ashley’s Furniture and I definitely recommend them.

I felt welcome, the gentleman that helped me explained everything by detail.

Knowledgeable and friendly, answered all our questions, helped us throughout every step of the way.

A great experience, Alex helped us a lot and his patience is extraordinary. I recommend him and Ashely home store 100%.

Antonio Salazar was so very helpful and made sure that I was able to get exactly what I was looking for. Thank you!

Great place, great products, great sale agents , they helped me to find something inside my budget!

I just stopped to see prices of bedrooms sets and ended up buying one. Moises was very helpful

Such great customer service! Antonio helped me out & made everything smooth & easy.

(Translated by Google) They treated me very well, thank you. (Original) Me atendieron muy bien gracias

Kurt was very helpful and made our purchase extremely easy.

The 2 gentleman were very professional and did a great job bringing the chair in and putting it together.

It’s been the worst experience getting my furniture. It’s been more than a month and I don’t have all the furniture and the one I do have it’s complete. I got the bill but haven’t been able to get my furniture. Delivery drivers came and could not assemble the bed due to missing hardware. They came back three times and could not assemble.

Lucy was amazing helping us

Very good price and friendly sales people

The worse furniture store in the valley. They never delivered my bed set on the scheduled delivery date so I had to cancel my order. Horrible customer service, no real person answers the phone only an automated system. I had to get my money back since they didn’t deliver on the scheduled delivery date. They kept rescheduling the delivery date. Only a robot will answer their direct phone number no real live person answers the direct phone number.

Excellent service Top grade quality

We were very happy with our purchase. The guy was very helpful finding a mattress for us. We also had another gentleman help us find a new bed for us. Thank you.

Salesman was excellent, quick and easy process

(Translated by Google) Very bad customer service. Furniture deliveries are very delayed. When you buy, they are very friendly, but when you ask about your order, they treat you very badly and are very arrogant. (Original) Muy mal servicio al cliente las entregas de los muebles es muy retrasada cuando compras son muy amables pero vas a preguntar por tu pedido y el pique del retraso te tratan muy mal y muy prepotentes

So far so good.

Exceptional customer service.

I was pleased the service, still waiting for my items to be delivered.

Excellent experience

Isaiah was wonderful and knowledgeable in all the furniture questions we had. He was patient, attentive and made our purchasing experience a great one. Thank you!

Very attentive with what we were looking for

I went in and was interested in a rug and was told it was available, then I called a few days later to get delivery dates to fond out the rug was no longer available. I was informed I could choose another or take the one off the sales floor. I loved the rug so chose the floor rug bit was not informed that I would not be able to get it delivered as originally scheduled. I feel my sales person could have been more thorough with her information coming across to me. I picked the rug up today and the gentleman that helped get it in the car was very helpful.

The salesperson was very helpful and gave me several choices to compare after deciding on the furniture he also gave me a good discount and arranged delivery of the items

I had a really good experience.. Isaiah campos, was very friendly, helped me with my purchase..

Isaiah was a great salesperson, he answered all of our questions and he is very polite. Thank you!

I went to the Pharr location on February for a tv stand. Paid there. Till this day I haven’t received my order. The manager says to call corporate, corporate to call the store. Still no resolution. I’ve called the credit card, and still no resolution. It’s now April I’ve paid off the card and nothing.

Rosie was helpful, not pushy at all. Helped in deciding which was the best product.

Great service and good sales person-Taylor!

Lucy was amazing! Friendly, professional, knowledgeable. Definitely would shop at this location again.

Great job 👏 fast, Great communication efficient 😁

Sales team was amazing: VERY knowledgeable and professional. The warehouse team was abysmal: delayed my shipment twice and I could not get a hold of an actual person. The delivery/install crew were good: they assembled and installed everything quickly and were clean about it. Overall: you need to hound the warehouse people and get explicit confirmation of the delivery window or you’re going to have a bad time.

Well actually my Mom was the one purchasing the Lift Chair she said the young gentleman that helped her was very nice, polite, and professional. I myself think he did a great job thank you for making her experience today there easy, pleasant, and professional. God Bless!!!! I’m sorry we forgot the Salesmen’s name but, he knows who he is.

Great. People thank you guys

Do not get your furniture from here. You’re better going to rooms to go. I decided to try a different route and it’s been the worst experience of my life. The bed frame I purchased came with missing parts and it wasn’t even properly installed . There was even broken pieces and missing screws the people didn’t even place . I overlooked it because I trusted their expertise but I was proven wrong and stood incorrect.

While didn't end up having what I needed Kevin L. was very helpful.

It was awesome, all the furniture is beautiful.

We bought a mattres item number 026b919028 in february 2024 and bought the warranty, seller is offering this as if it is totally the best mattress in the world manufactures by Ashley, not 6 months it stared sinking in and called the service department to file a claim, since then they have given us the trun arround and back and forward, each time we call is the same, they reply that they will take care of it and each time tell us that they did not follow up and they need to file a claim again we are now in april 2025 and still the same Do not buy mattreses from Ashley furniture dont wist your money

Had hoped to simply browse the mattresses and saw they had a sale, but the salesman was so knowledgeable and efficient to help us and I bought a new mattress

Thank you so a good experience!

Great service

Allen and Tyler were fantastic to work with. Answered all our questions, and patiently helped us find exactly what we wanted for our living room. Would absolutely shop there again.

(Translated by Google) Very good service (Original) Muy buen servicio

Carlos was very helpful and answered all my questions thoroughly. I am happy with my purchase.

Isaiah provided outstanding customer service at Ashley’s Furniture, treating us with professionalism and care throughout the entire process. I highly recommend asking for Isaiah if you’re looking for a smooth and pleasant furniture shopping experience.

(Translated by Google) Very good customer service (Original) Muy buena atención al cliente

Sales person ( Roger C.) very welcoming, make you feel comfortable without being too pushy on sale. Took the time to listen to my requests and presented options. Knew what i was looking for and showed me exactly what i was looking for. Left with the purchases I was hoping to find. 👍🏼

Great service and friendly staff.

Chris Brown was Excellent! N Awesome in helping n Explained so well on the materials of sofas. He made my Day!! I wish their were more like him!! Awesome Sense of Humor!! I went to rooms to go no help!! So Happy to know you had an Awesome!! Sales Man!! 1o Star's had me n my daughter laughing!! Thank You for having someone like him. 👍

Worse experience ever. Bought my dining table there. Sale associate Had listed what came with my dinning set and upon pick item not included. Sad part of it was he had double check item was there. All they said I’m sorry for wrong information.

Will continue going back for furniture, they have so many things to choose from, always keeping up with what is in style, everyone there is super helpful, and always awesome customer service.

Gabby was the best sales person we have ever had. She was full of information, she was great with her timing to allow us to have some private time, she was prompt, and quick with any information we needed. The delivery process was terrific. How cool to be able to watch the delivery truck as he is working their way to our address. The guys were spot on perfect with the way they handled the delivery. It was like watching military precision. Good job Ashley employees.

Allen was a great employee Assisted me in making a great purchase. Very nice and helpful ☺️

Great service!

Excellent service! Isaiah did a very good job explaining the details with mattresses, I have no complaints!

(Translated by Google) Bad... They quote a price and a discount that turns out to be a lie, and the delivery price is completely expensive: $500 to deliver a room... Bad customer service (Original) Mal…. Dicen un precio y un descuento que al final es mentira y el precio de entrega es completamente caro 500 dolares por entregar una sala…. La atencion al cliente mal

Nice furniture set up but poor quality management. What's the point of management if not to resolve issues! They sell you overpriced furniture then push expensive warranty!! If you run into any issues forget about getting the same attention as when you are there to buy!!! I'm so sorry I ever gave them my business and will no longer recommend to friends and family!!!

Huge showroom with plenty of options. Staff was well informed and gave us the best deal possible.

Been loyal to them for a long time even bought mattresses 3 times online. I'm upset they weren't able to solve a warranty issue I had. Thought they would be more helpful instead they were very greedy!! I guess we'll go back to shopping at furniture row!

My experience was with salesman Robert and manger Mike was great. They were both very knowledgeable and made the whole experience very enjoyable and quick. Purchased high quality items at very reasonable prices! Will definitely be going back for any furniture needs in the future. high quality items!

Mr. Antonio Salazar provided exceptional and professional assistance from the outset, dedicating his time to secure a highly favorable agreement for us.

Our salesman was very helpful and knowledgeable of the products available. We are repeat customers and will keep coming back.

Greg was very professional and knowledgeable. He helped us through the whole process. Answered any questions we had worked hard to get us that exact thing we wanted! Very impressed

Expensive and overpriced.

Gabby was the perfect sales agent. She directed us to the location we needed to be, then let us shop. After we were on our own for 15 min, she checked with us again. She knew all about the various products and was so pleasant .

We still haven’t got our furniture

Fast & easy! Great service.

Awesome Profesional 1st class customer service 👏 you know you've received excellent customer service when you visit a store for the 1st time ever to go look around and then end up buying just a few minutes later.

The services were good and customer service is great

Our experience at Ashley in Pharr was excellent! Rogelio Cantu provided us with superb customer service. We found our new Ashley Home Store and are willing to drive the extra miles. The stores is clean, well organized, and well stocked. We look forward to doing business with Rogelio in the future.

Got a bed delivered today missing bolds, support bases and it was all uneven, guys rushed to leave and pretty much they put the mattress on top to cover up their mess.

Great service, went in and came out quickly.

Alex helped us get a couch we wanted in our price range and even stay little after closing to make sure our purchase was completed so we can get our couch settled for delivery! Thank you for customer service!

Very helpful staff

Robert did an excellent job, informative but not pushy.

When into the store and immediately was assisted by Sales Representative Roberto who showed me exactly what I was looking for at a reasonable price. I was in an out in less than 30 minutes. That's what I call great service

Great experience at this Ashley’s. I worked with Isaiah. He was extremely knowledgeable on all products, warranties, and styles. He was great to work with! He helped me get the best price as well. I highly recommend asking for him if you want a good salesman to work who won’t rush you or pressure you to buy.

Lucia was very helpful and I enjoyed my experience at Ashely furniture. Will continue to purchase furniture here.

Gabby was excellent! Great customer service.

Great experience for my first time & found everything I was looking for.

Awesome customer service. Very helpful.

Our Salesman Mr.Chis is awesome…. He went above and beyond to get my daughter a white chest drawer exactly what she was looking for!!!

Isaiah was extremely helpful with his product knowledge and his willingness to go the extra mile to get us the best price and find the pieces we needed to make our transaction go smoothly. Excellent salesman and a fine young man.

We had awesome experience buying at Ashley even though our dinning table came out damage we call as soon as wow opened the box and call customer service and they are so helpful and working with us to get our table replaced Thanks Ashley team

Found what I was looking for and the sales man was very helpful! It was fantastic!

Roger at the Pharr location was amazing, very thorough and patient. He explained everything very clearly. Great customer service lots of choices. We will definitely be going back!

I went to look for a new living room set and the woman I spoke to was very helpful. She did not pressure me and gave me room to shop around the store.

Great customer service

Had a great experience very friendly workers great prices highly recommend

DO NOT SHOP HERE FOR FURNITURE. We purchased two couches Feb. 8, 2025, at Ashley Furniture, 401 N Jackson Rd, Pharr, TX. They were delivered Feb 12. Both couches had powered recliners. One of them was broken upon delivery (foot rest would go up, would not go down). I called Ashley Furniture 5 minutes after the delivery to let them know. They said a repair tech would be scheduled and would let me know when. The couches were supposed to have pillows. They were delivered without pillows. We called and were told pillows would be shipped to us. A few days later we received pillow cases - no actual pillows. I went to the store and told a manager what happened. He put me on the phone with their customer support who promised to ship the pillows (still waiting on those). While I was on the phone with the customer support I inquired about the repair tech. The lady I spoke with said they had no record of me requesting a repair for the couches. I told her what was wrong with them and she (again) promised to send a repair tech. That was a week ago. Still waiting for pillows and a repair tech. As of today, Feb. 28, still waiting on pillow cases and still waiting for a repair person. At every step of the way, Ashley Furniture has failed. Update: March 3, 2025, we received TWO pillow inserts. We have FOUR pillows. So I now have two complete pillows, and two pillows cases with no inserts. I went to the store to inquire about the pillow inserts. I was given their customer service number. No one at the store was willing to help. They quickly said "There is nothing we can do. You have to call the number." ZERO customer service. March 5, 2025: I called the customer service number. 1st time, someone answered, all I heard was noise. No voice. After a couple minutes I hung up. 2nd call: someone answered, so I began to explain the issue. As I was halfway through telling them about the pillows, a recording came on, asking me "How satisfied are you with our service?" After a few seconds, click. They hung up. There are no words to describe the customer service of Ashley Furniture.

Tristan was very helpful and patient with me looking for the perfect recliner. It was a very nice shopping experience

Thank you Chris Brown for your help and kindness.

Great customer service! Definitely recommend coming to this Ashley Furniture. Friendly, helpful and respectful! Loved the service we received and will definitely continue doing business here.

I walked in and got help instantly! Lucy sat down with us, explained how Ashleys can help us get brand new furniture with 5 year protection plan! Lucy was so patient with our questions and our selections! She made us feel confident about purchasing and now I will soon be enjoying my new furniture! Thank you Lucy!

Everyone was very nice, great prices incredible customer service.

We purchased a living room set yesterday as we are repeated Customers. Mike the manager helped us out was very attentive and gave us a great deal. Thank you Mike for your outstanding Service. We will be back for more 🙌

It was a great experience Raul my sales representative was very knowledgeable and gave me enough time to make my decision on what I was buying, he was very kind and patient, Thank you Raul V.

(Translated by Google) Excellent service from the salesman Moses. Very kind explanations. Of the furniture. Exactly correct and above all technically. Well explained, that speaks very well of him and the people who are managing the store. Very happy. With the service (Original) Excelentes servicio el vendedor moisés. Muy amable la explicaciones. De los muebles. Exactas correctas y sobre todo técnicamente. Bien explicadas eso habla muy bien de el y de la gente que está como manejador de la tienda. Muy contento. Con el servicio

Salesman Chris was very professional and knowledgeable.

Lucy was a great sales agent. Helped us out greatly.

Terrible experience. I purchased a full size mattress that I was told included the 90 day guarantee. Less than a week later I called to exchange it and pay for an upgrade to a king size. They then told me that the mattress I purchased is not one of their mattresses that has the 90 day guarantee and I could not return it or pay for an upgrade. Complete bait and switch and lies from the salespeople. I'll stick with Mattress Firm going forward. Update: I received an automated response from Ashley Store so I replied back via text. They then proceeded to tell me the 90 day guarantee does apply (contradicts previous statement when I called) but I have to keep the mattress for 30 days first. I explained that nowhere in the paperwork does it say this nor is it listed on their website. They then responded with their "policy" from a form that I did not receive or sign. I went from being upset that I was lied to, to now feeling scammed. I will never purchase anything from any Ashley store in the future.

Excellent Customer assistance & guidance in making decsions, choosing the appropruate funriture.

Edit: Unfortunately their delivery team is not up to par with the quality of service we received in store. I will admit that delivery was a lot sooner than we expected however they did a horrible job at setting up our bed. They left parts of the packaging on there and failed to screw in the bed slats and legs correctly. Due to the poor setup there was damage to the screws on the bed which is now causing some instability. Great Experience at Ashley HomeStore! I recently visited Ashley HomeStore and had an amazing experience. Aaron A. was incredibly helpful and knowledgeable, guiding us through their wide selection of furniture to find exactly what we were looking for. He was patient with us and never tried to push us to purchase anything we weren’t interested in. Would definitely return for our next purchase.

(Translated by Google) Excellent work thanks for your help (Original) Excelente trabajo gracias por su ayuda

Great deal thanks to customer service member

Great customer service. Moises took the time to explain everything and answer all of our questions.