Ashley Store | Pharr, TX 78577

Great greeting from Elias, showed us options for what we were looking for and answered all my questions. Great price and if furniture comes in as discussed - will be happy satisfied customer!

Ashely’s furniture never disappoints! Very friendly and patient with what we were looking for.

Let me just say….AWESOME CUSTOMER SERVICE!!! Gabbi greeted us right away the first time we went to Ashley’s and was patient when we told her we were closing on a house and that we would be back. After closing on our house Gabbi and Michael Tamez did an awesome job by meeting me and my wife’s expectations. When doing our credit check, Mr Tamez was very helpful and explained everything and answered all of our questions. I WILL recommend family and friends to go to Ashley furniture because of the great customer service from both of these individuals. The whole team was very welcoming and friendly. Thank you!

Very professional staff

We had a great experience at store in McAllen. Isaiah was very helpful and informative and answered all our questions and concerns. Thank you so much. 😊

Excellent customer service!

This was our first experience shopping at Ashley Furniture and I truly appreciate the support and service that we received! Mr. Moses (our sales representative) was so considerate in helping us! We are so thankful for him being available to assist us! We will definitely keep doing business with Ashley’s!

(Translated by Google) Very good attention, thank you. (Original) Muy buena atención, gracias.

Awesome experience, I love the staff Antonio was the best and help us to find the perfect bed for our house 🩷🙌🏻 thank u !!

Had a great experience and found everything I was looking for, thanks to Alfonso Soto and his great customer service, can’t be happier about this experience. Thank you .

Very professional

Great customer service from Mike.

I was very pleased with Roberto 's professionalizam with the way he explained all the details about my purchase. In the future I will be looking for him to help with future purchases.

(Translated by Google) I had the opportunity to buy several pieces of furniture for my house... Living room, dining room, electric chairs for living room and master bedroom... I give special thanks to Manager Michael Tamez who gave me special attention in a problem regarding the delivery of the Living room and bedroom to accelerate your delivery process in optimal conditions.... Forever grateful Mr. Michael!... Blessings!! (Original) Tuve la oportunidad de comprar varios muebles Para mi casa... Sala, Comedor, sillones electricos Para estancia y Recamara principal ... Doy Gracias muy en especial al Manager Michael Tamez quien me Brindo una atencion especial en Un problema sobre la entrega de la Sala y recamara para acelerar su proceso de entrega en optimas condiciones .... Agradecida por siempre Sr. Michael!... Bendiciones!!

STAY AWAY FROM THIS ASHLEY FRANCHISE. We ordered the Roanhowe set, dining, chairs, bedroom suite, shelves when moving into a new house. Order in mid July was told the furniture would be in first week of August. The majority of the furniture has come in with exception of the bed. Was told it would be a few more weeks, that went by. Salesman gave his number but never returns calls or text. Go into store and they have no clue where the bed is. I’m told they would look into it and call back but never get call back. Go into store again 8 weeks later and still no bed or answer. Speak to manager who says he will contact floor manager to see if we could possibly get the display. Again told we’d get a call, but nope no call. We are now at 16 weeks with no bed, we have been sleeping with our mattress on the floor. Then when we contact corporate they don’t have delivery and say we need to go to shipping warehouse when it comes in to get it. Even though we paid for delivery and setup. Finally get that cleared so hopefully when it does come in we’ll get it. If you have 4-6 months to wait for furniture then by all means use this Ashley. But don’t expect the store salespeople or manager to put forth any effort to getting your furniture. They will tell you what you want to hear but have zero follow through. They will make you do all the work to find out the status because they already have your money. Use another Ashley outside the RGV and local areas. I’ve found you’ll get your stuff faster and have sales crew that care.

My husband and I are 1st time shoppers at Ashley I must say the service we received was top notch. Mike T exhibited true Customer Service. He answered all our questions gave us great recommendation. He made our experience very pleasant. We will definitely be back and gladly recommend this location . Keep up the Amazing service.

Found exactly what we were looking for

Outstanding customer service! The delivery was prompt, and the setup was handled swiftly and professionally by Juvencio and his team. We're extremely satisfied with our new bed. Thank you!

We had a wonderful experience. Michael, the assistant manager, helped us out. We purchased a night stand and a mattress and frame. Michael was very knowledgeable.

Great team! they really helped me out and gave me all the information I needed. Mike, Robert and AIsis were amazing. Thank you ☺️

Gabby met me at the door, took me to the recliners and I purchased one!

Great store for furniture shopping and our salesperson Christal was awesome she really helped us get what we wanted Thank you

Great customer service provided by Moises!

Personal have a good actitud and explain steps to steps all process for buy in Ashley. Carlos continues the same god sells

Customer service was great! A lot of styles to choose from. My husband and I found the perfect couch for our living room.

(Translated by Google) I bought a bedroom but unfortunately the quality is terrible. A month after purchasing it, the boards were already broken. I called customer service, it's very tedious. Everything they ask of you to solve a problem. I went to the store and unfortunately the manager says he can't do anything. really terrible service and terrible quality of their products I do not recommend this place (Original) Compre una recámara pero lastimosamente la calidad es pésima al mes de comprarla la tablas ya se rompieron se llamó al servicio al cliente es muy tedioso todo lo que te piden para resolver algún problema fui a la tienda y lastimosamente el gerente dice que no puede hacer nada realmente pésimo servicio y pésima calidad de sus productos no recomiendo este lugar

(Translated by Google) I bought a bedroom for 4000 dollars and the quality of the product is low. After a month of using it, it broke, I contacted customer service and they took a while to solve it. I came to the store with Raul and the Manager and they didn't know how to resolve our requests, avoid having a bad day or a bad moment, zero recommended :) (Original) Compre una recamara de 4000 dlls y la calidad del producto es baja. Al mes de usarla se rompio , me communique al servicio al cliente y tardaron en solucionarme, Vine a la tienda con Raul y el Gerente y no supieron resolver nuestras solicitudes, eviten tener un mal dia o un mal momento, cero recomendado :)

Beautiful furniture, salesman took lots of time , very patient to show different bedroom kits. Very nice bought a bedroom set .thanks. 🤣🤣 my 2 grand kits enjoyed the place.

Awesome customer service!

BUYER BEWARE! If there was a zero star or negative number, I would’ve given this retailer a zero or -10!!! To the future customer, if you buy from Ashley Furniture, have your item delivered to Ashley, have them fully assemble it and set up for your inspection. If they refuse to have it delivered to their store & assemble for you, RUN, RUN, RUN!!! Buy from another furniture place. This retailer will not assemble, clean up packaging or discard it, if delivered to your home, after you open it and you try to return any defective or broken item, they will consider it “abandoned property.” You have been warned! ORDER IN STOCK ITEMS IF POSSIBLE!!! 😫😡NEVER AGAIN!

Me and my mom had the pleasure of meeting Alex V. When looking for a new couch and a mattress. He was very helpful and even took the time to explain to my mom the difference in the mattresses. He was very patient with us. Highly recommend him when shopping at Ashley’s Furniture.

Excellent experience! Isaha when you go in !

I went to Ashley’s furniture seeking some pieces for my business. Rosie was amazing! Her recommendations based on my vision were on point. She was able to execute my needs within my budget. Rosie was very polite, patient and professional. My next purchase is a mattress for my parents and I will definitely come back with her for the purchase! Thank you!

Are sales associates was great Gabriel Beltran, he went directly to what we were looking for and helped us right away.

(Translated by Google) Excellent service and help from Robert The flexibility and friendliness made us feel confident with our purchase (Original) Excelente servicio y ayuda de parte de Robert La flexibilidad y amabilidad nos hizo sentir en confianza con nuestra compra

This was my first experience purchasing from Ashley Furniture, and it will likely be my last. While the sales process was seamless and efficient, I encountered significant issues upon delivery. Two of the side chairs had scratches on their legs, and the two table leaves were also damaged. I refused the items and attempted to contact the store for information regarding the return process. Unfortunately, my calls went unanswered, and messages to sales staff were not returned. After two days of persistent attempts, I finally reached a manager, who informed me that the store does not handle exchanges directly and that I would need to contact customer service for any returns or exchanges. This has been quite frustrating, as it seems that once the payment is made (we paid cash for the dining set), customer support diminishes significantly. Additionally, I was informed that there was a balance due for exchanging the table leaves, despite them arriving damaged from the warehouse. I am currently working with customer service representatives to resolve this issue. I would advise potential buyers to proceed with caution, as it appears that customer support may be lacking once a purchase is finalized.

Had a great experience with my visit, had the poor sales man up and down the whole store but was always happy to help, made a successful buy.

Great service Elias was very helpful

The delivery team is trash. They half build your furniture with screws not in all the way. Half my crap that I bought is all chueco. Viejos flojos.

AB helped me select the perfect couches and coffee table for my family room. He was very patient with all my questions and answered all my questions. He explained all my options as far as the warranty and extended furniture protection. This is my second purchase with Ashley's Furniture and 8 am very satisfied.

Robert Guajardo was very attentive to our needs and showed us around the store of the different styles of furniture they had. We enjoyed his company. For sure next time we need an iteam we will be working with him.

They were very helpful and attentive. Awsome customer service 👌 👍

I love Ashely furniture warehouse! I am a repeat customer and the quality and customer service is great!

Beautiful experience with our sales women, Gabby! She was great, attentive, respectful, and detailed about the whole product purchase!! Thank you !

Lucy is a phenomenal sales person. She asked about my needs and went about helping me select my furniture. I appreciated her low key sales approach. I have walked out of other stores when the sales person is aggressive. Lucy is an asset to Ashley. I will be back!!! Robert

Isaiah provided exceptional service by staying a few minutes after his shift to assist us, even though we arrived an hour before closing. His professionalism and willingness to go above and beyond were greatly appreciated!

Bought a bed base with mattresses for my Mother. We gave them my mother's adress to be delivered and mattresses were delivered to my address instead, which was WRONG. So I had to load the mattress on my truck to deliver myself to my mother's place. Also, base was not delivered until a different day, so we had to put the mattress on the floor for my elderly mother. And I still paid for the mattress delivery...WHAT A RIP OFF from Ashley. Terrible mistake from RAUL VALDOVINOS. I've bought 4 bedroom sets with mattresses, 2 living room sets, 2 dining sets and 2 sets of bar stools from this particular store. NEVER AGAIN will I ever buy anything from here again.

Exceptional deals and Moises did a wonderful job please come in and give him a chance to help you with your purchase.

Elias helped us with picking the perfect couch for our home. He was very attentive to what we were looking for and even showed us the customization feature that we liked a lot. Definitely will be coming back to Ashley’s for more furniture. Thank you!!

If leaving zero stars were possible, we would. We have no issues with the quality of the products, but Ashley Furniture’s customer service is an absolute disaster. For six straight months, we've been charged late fees and add-on fees, despite our payments never being late. Initially, we were told that because our payment wasn’t processed on their end—even though it was posted well before the due date—we were charged late fees. Fine. Now, we pay over a week in advance, and the fees still haven’t stopped. They continue to charge us additional fees, refuse to waive them, and give us the runaround on their customer service line. Save yourself the hassle—don’t buy from here.

I only gave it one star because Aisis, the assistant manager, is truly wonderful. Unfortunately, my experience with this company has been nothing short of a nightmare. It's sad to see such potential overshadowed by lots of chaos. I really can't recommend shopping here. Please don’t.

Almost 3 months and still no sofas. First and last time I purchased there.

The communication was not good. We expected our delivery 1 week and 1 day after being in the store. We ordered, and paid for our furniture. Called to find out what time it would be delivered the day that they told us it would be delivered. It took SEVERAL CALLS for someone to "find" our order then quit a while on hold, to find out it wasn't going to be delivered that day .... or for at least another week. Was told we would be credited the delivery fee. That hasn't happened yet, but our furniture was delivered today. Yay!! We were very happy with the delivery and set up! Very happy with our furniture!! Only complaint.... would have been nice to have heard from the store that we bought from, that it wasn't going to be delivered the day they told us it would. Certainly hope they come thru, with the delivery fee, they told us would be reimbursed.

The gentleman that helped us was a very nice man. We were just looking and he must of been a good salesman because we bought a nice Davenport sofa. Just what we were looking for. We have bought from Ashley in Minnesota so we were familiar with them

We have always found what we needed at Ashley in McAllen. Great quality leather furniture.

Very satisfied with my first purchase experience at Ashley’s from the moment we walked in, Carlos greeted us at the door and took care of us from questions, needs, furniture options, deals and descriptions of warranty, everything with detailed information. Personally my first experience here was great and excited to enjoy my new furniture. Thank you Carlos for everything, cheers!

Our sales person was very helpful and patient. Only complaint would be the time frame on receiving our purchase.

Excellent attention and good customer service, very fast financing process, only the delivery of the product is not very happy, I would like them to improve that.

Ashley’s members Gabby and Moises from Pharr, TX were very helpful giving us various options to make a wise decision regarding the beautiful pieces my husband and I picked for our outdoor patio furniture. Thank you Moises and Gabby for taking good care of us and patiently helping us you certainly went above and beyond, we greatly appreciate it!

The courtesy and patience met my expectations. In a short time I was shown several options that satisfied what I was looking for. Excellent service, thank you.

Tony did a terrific job making sure we had a great experience. High level of professionalism while ensuring we received just what we were looking for.

My husband and I had a great experience as first time customers. Moises went above and beyond to help us find what we envisioned all whilst staying within our budget. We took advantage of the Labor Day sales and are so excited to see our furniture all set up. Thank you Ashley for making this process smooth and easy!

Great, friendly service!

Shopping at Ashley was a great idea. I went into the store not really expecting to find the furniture that I was looking for. The quality of their furniture really impressed me and their sales staff was awesome, they knew their product and I got what I need and delivery date works great for me. THANK YOU!

Sales Rep Moises from Ashley Furniture located in Pharr Tx, did a fantastic job showing us our new oversized sofa bed! He was very professional and friendly! Made us feel very comfortable! Thank you!

I found what I needed !

We received a great experience my family and I. Our sales rep Rosie helped us to get a great deal in our new living room. Definitely recommend .

Mu experience was very pleasant. No pressure and very knowledgeable sales people. I wouldn’t hesitate to recommend Ashley to any of my friends if I need anything else I intend to go back.

Supreme customer friendly service

Great customer service ..

It was my first time shopping at Ashley’s and I can say the staff was very helpful from beginning to end!

Within 10 minutes 2 sales persons had approached.

19yrs old Victor attended me with professionalism n was polite. Enjoyed the conversation with him good kid

The salesmen Rogelio and Elias were extraordinary. Please thank them again. Especially Elias was very knowledgeable, patient and friendly. The price for the mattress was very reasonable, we had gone online to compare prices at Sam's, Lacks and Ashley's and we were very surprised that Ashley's has very good brand at reasonable prices. Loved our experience

I recently had the opportunity to work with Gabby at Ashley's Furniture, and I must say she was amazing. Gabby was friendly and helpful, allowing me the time to browse without any pressure to make a quick decision. She guided us through the process and helped us find a purchase that we really liked. Her approachable attitude made the shopping experience enjoyable and stress-free. However, I was disappointed with Gabby's manager, Mike. During the negotiation process, Mike's behavior was unprofessional. He walked back to his team and we overheard him say, " it’s the end of the f***** month and we have to make the sale.” We have previously purchased from Ashley’s and always selected the 18 month financing with zero issues. As she called him on her walkie talkie I could hear him yell, " hell no! I already gave her a better price she has to f****** pay the 12 months.” Although I don’t fault Gabby for Mike's behavior, it was uncomfortable to see such conduct from a manager. Despite this, my husband and I decided to go through with the purchase. Before leaving the store, I felt compelled to address the issue with Mike. However, he responded dismissively and did not take responsibility for his actions. It is important for management to consider how their behavior impacts customers' experiences. Employees like Gabby, who provide excellent customer service, create a positive shopping environment. On the other hand, the behavior of individuals in positions of authority, like Mike, can affect customer satisfaction and loyalty. I appreciate Gabby's exceptional service and hope that management will address the conduct of their team members to ensure a positive shopping experience for all customers. Thank you for allowing me to share my experience at Ashley's Furniture.

Rogelio Cantu made our experience easy and fast. 10/10 get quality and great prices. Ashley will continue being our furniture store.

Antonio was GREAT! He made the process so easy and made me feel like he was trying his best to help me out. I would really recommend this place and ask for Antonio!

Great service from my sales rep, she had patience with us and showed u all dining tables available .

Thanks to the salesman we had a very good time he was very patient with us and helped us in every way he could and that was good I like that he didn't hurry us up he let us take our time even though we had him back and forth but he was very patient and that was good and we love the bed that we chose and he helped us with that and that I like to think him for he was a very good salesman thank you Ashley for everything

Amazing service! Low pressure to buy. Clare Martinez was Super helpful showing me the different sofa sets and price options. Thank you!

It was fast and easy

The customer service was amazing and would 100% recommend this location to friends

Great selections to choose from. We have bought here for years now. Kevin helped us out recently and gave us a great experience. He was patient, knowledgeable, and helpful.

Visited several other stores and found the best selection at Ashley, our sales agent Crystal was great in showing options and features. Enjoyed the visit and purchase made.

Loved shopping for my dinning table today. I absolutely love it♥️

Salesman was professional and made sure we had a smooth and seamless transaction. Made sure we got the best price for our purchase and price matched the internets best offering. Highly recommend.

Mike and Moises were great! They were able to get us a great deal on our new sectional. Definitely planning on going back in the near future. 10/10 recommend these gentlemen.

Lucia was a great salesperson

Mr. Kevin Lemke was ……very patient with us. Kevin Lemke listened carefully to our requirements of a bedroom set for our 7 year old. Mr. Kevin Lemke answered detailed technical questions about the bedroom set that we had concerns of. Mr. Kevin Lemke had an answer to all our concerns and thus earned a 10/10 rating and will contact him specifically within 6 months to continue furnishing all our home. Mr. Kevin Lemke has right mentality and punctuality to earn our business today and in the near future. Thank you for your time and commitment to our opinions and requests. Best regards.

The sales person was knowledgble. Very good enjoyed dealing with him

Wonderful sales associates . Very helpful and ready to offer great deals . I should be back on the weekend for a dinning room set . Thanks

Found just what I wanted here and thanks to Moses for making my shopping experience so easy!

Love the furniture selection, the prices, and the salesman (Moises) took the time to help me select the right mattress. Paperwork was quick and super easy.

Isaiah was an amazingly patient salesman with me… while I waited on some things he was checking on, a manager (I forgot his name) came over to talk to me and make sure I was being taken care of and asked if I had any questions or concerns about the furniture I was looking at. I highly recommend Isaiah (new salesman ) and Carlos, who assisted me in 2017… Keep up the good work guys…

As soon as we walked in the door, the gentlemen were greeting us with such friendship and a smile on their face. They helped with anything that we needed. A gentleman by the name of Joe Covarrubias helped us, he was so professional, and very attentive to our needs. Would definitely do business again with Ashley, Furniture

Moises was really nice and answered all of our questions. Definitely recommend him!

Fast and great price. Alex did an awesome job of helping me and making sure I got what I needed fast. Thank you Alex from Mr Davila

Great customer service, Rosie helped us to find exactly what we needed at a reasonable price.

We had a great experience at our local Ashley store. Our salesperson Lucy was very professional and very pleasant to work with. Our Caveman Den Power Reclining Coach will suit us well for a long time.

(Translated by Google) Highly recommended, beautiful furniture and excellent customer service. (Original) Muy recomendado, hermosos muebles y un excelente servicio al cliente.

Chrystal has been incredibly helpful despite our limited budget, she has been very patient with us, taking the time to compute the costs and answer all of our questions.

Clear communication, courteous, and arrived on time as promised.

The sells person that helped me out was fantastic he was Joe Covarrubias highly recommended

ATTENTION; I recently had an experience at Ashley's Furniture that left me with mixed feelings. My interaction with the salesperson, a young gentleman named Tony, was amazing. He took great care of us, built rapport, and provided the best sales experience he could. His efforts were truly commendable. At one point, I asked to speak with a store manager about the price discrepancy between the online and store prices, which felt misleading. Instead of providing positive reinforcement or clarity, the manager gave off a negative, "better than you" and annoyed vibe. He suggested that if I wanted a different price, I should look for cheaper furniture elsewhere, which was not why I called him over. I felt this was unnecessary and unhelpful. He could have simply informed me of the final price. I returned the next day, which was Sunday, and decided to make the purchase. To my surprise, the price was actually what I had initially expected: $1298 with tax included for the two sofas(I thought it was that plus tax). Had the manager communicated this clearly, I would have made the purchase the previous day. Unfortunately, due to this delay, the sofas are now out of stock, and I have to wait until September for them to be available. Overall, I would rate Isaac, the salesperson, five stars for his excellent service. However, the manager's handling of the situation deserves only one star. A manager's role in a sales interaction should be to overcome objections and facilitate the sale, but that did not happen in this case. I have a strong feeling that if it weren't for Isaac, I would not have made the purchase. People buy from people, and Tony’s service was the reason I chose to buy. Given that we spent $2,300, this experience was significant enough to warrant a detailed review.

Moises was courteous and friendly as he patiently helped us pick the best furniture for our home.

Friendly, helpful, knowledgeable. Will definitely go back!

Great service

Rogelio was very helpful and knowledgeable

Great customer service from Mike Tamez!

My mother and i were helped out by salesmen Robert Guajardo, Very knowledgeable and awesome customer service. I went in with specific needs for a children bed set, also walked out with a recliner sofa. Highly recommend this store and this sales specialist. Robert thank you very much and God Bless.

The delivery guys were very prompt and were very helpful in putting together my desk. Awesome guys.

Great experience. Would definitely recommend. Staff is really nice.

Very helpful and knowledgeable

Very disappointed online and on the door say they close at 9pm and we got there 15 minutes before 9 and the door was locked. The employees just looked at us like we had done something wrong. 👎👎

Not very satisfy

Everything was fantastic. Fantastic customer service.

Moises Arteaga was very informative and has excellent customer service skills.

Very professional and helpful personnel.

Great customer service. Answered all my questions and was very helpful.

Excellent customer service, the help from the representative helped us choose what we were looking for. I will definitely recommend the store

Isaiah was very helpful in what type of bed we were looking for. Very pleasant experience. Very pleasant salesman

Had a great experience with customer service. Especially with Lucy J. She was kind and patient, answered all our questions and her managers did us a solid too with the sale. Great team 👍🏼

Very good experience with the seller Robert Guajardo who also brought the manager to give us the best deal and discount.

they lie to their customers to buy warranty.Then they don't refund it when you don't use it like they said they would. Management is terrible they are not helpful. do not recommend terrible customer service .

Elias has been one of the top sales persons I’ve dealt with, he valued my time very much and got me a great deal

Do not recommend. They lie to customers. Then management only says there is nothing they can do. I highly recommend Lacks furniture I got better service there.

They lie to customers about warranty. We were told we would get full refund if we didn't use . Now we are told it's store credit. Do not recommend. Managers respond is we are sorry. not helpful. not happy with their customer service

Great experience and very friendly. 😊 Will be back again.

Great help! If looking for a mattress, Robert is the guy!

This Ashley furniture store in McAllen is nicely designed with numerous options to choose from , and they have good customer service with very kind and patient salesman. Thank you for a good experience.

Customer service was excellent

Great selection of stylish furniture at reasonable prices. Helpful staff made the shopping experience smooth and enjoyable. Will definitely return for future purchases!

Friendly service.

It was a great experience. I like the way everyone was friendly and patient.

(Translated by Google) Excellent attention! Very nice furniture (Original) Excelente atencion! Muy lindos muebles

Good service 👍

The recliner I had seen on line was out of stock so had to order it. The salesman was very attentive the only thing I don’t like is one would buy something and it would be delivered now everything is charged since they are a franchise business

My sister and I were very impressed. Everyone was friendly and professional.

Our Sales Representative, Robert Guajardo, was very helpful in assisting us with our selection of furniture & with the financing of our merchandise.

Love it! Great service from all staff!!

Great customer service!

Good experience

Great customer sales service. Salesman very attentive and very knowledgeable items I was looking for. Was able to purchase what I was looking for. Thank you for the help! Keep up good work.

Gabriel provided an excellent service for us! Quick and easy, filled with great conversation! I would 100% recommend him during your next visit.

(Translated by Google) On May 28th we went to buy a room and the salesman Joe did not set a date to go pick it up at the Harlingen warehouse on Sunday June 16th... we live in Mission, it is 50 minutes to Harlingen and we went and it turns out that the The winery closes every Sunday and Monday, we arrived at Ashley de la Jackson to talk to a manager who would help us with that and we were assisted by a girl manager from whom we explained everything that had happened, we showed her the messages we had to Ashley furniture had sent us a reminder to lift the armchairs we talked to her about everything and ps we were very upset by all that was happening and she just said let me check she left and never apologized to us for what happened... she and another Manager called Erik was behind the counter laughing and didn't come to tell us anything until my husband went and asked what was going on and Erik the manager was very rude telling us that in fact the chairs weren't even in the warehouse and the available date was a chair on the 20th. June and the other June 24, they never apologized to us on the contrary they made it look like it was our mistake, we decided to cancel the order more than anything because of the bad treatment we received from the manager Erik... he is a terrible manager not understanding how they can having that type of people to serve clients... on Saturday the day before I sold my room thinking that on Sunday I would put my new room and now I am without a room, the next day we went to Room to go and in 1 week we They deliver our room! (Original) El dia 28 de Mayo fumos a comprar una sala y el vendedor Joe no puso fecha para ir a levantarna a la bodega de Harlingen en día domingo 16 de Junio... nosotros vivimos en Mission hacemos 50 min para Harlingen y fuimos y resulta k la bodega cierran todos los domingos y lunes, llegamos a Ashley de la Jackson para hablar con un manegador y que nos ayudará con eso y nos atendió una manegadora muchacha de unos la cual le explicamos todo lo que abia pasado le enseñamos los mensajes k teníamos que Ashley furniture nos abian mandado de recordatorio para levantar los sillones le platicamos todo y ps de k estábamos muy molestos por todo eso k estaba pasando y solamente dijo dejame chekar se fue y nunca nos pidió algunas disculpa por lo sucedido... ella y otro Manegador llamado Erik estaban detrás de mostrador riéndose y no venían a decirnos nada hazta que mi esposo va y pregunta que esta pasando y Erik el manegador fue muy grosero diciéndonos que de echo los sillones ni estaban en la bodega k la fecha disponible era un sillón el 20 de Junio y el otro 24 de Junio, nunca se disculparon con nosotros al contrario hacían ver como si era nuestro error , decidimos cancelar la orden más que nada por el mal trato que recibimos del manegador Erik... es un pésimo manegador no entendiendo como pueden tener a ese tipo de personas para atender a los clientes.... el sábado un día antes vendí mi sala pensando k el domingo pondría mi nueva sala y ahora estoi sin sala, al día siguiente fuimos a Room to go y en 1 semana nos entregan nuestra sala !

Our sales person, Moises, was knowledgeable, patient and thorough. It made our experience much more pleasant. The gal that helped him was great too!

(Translated by Google) Very bad service from the manager named Erik, apart from being a bitter fat man, we bought a room when we were first in junior and as we were going to build it on June 16, they sent us on a Sunday, which was closed, the winery went from Mission to Harlingen and it was closed, we went At the furniture store to talk to a manager, that Erik took care of us in a very bad way, he told us if you want it, I'll send it to you on that date in 2 parts and if not, thank you, it's great for them without apologizing or anything, very bad experience!! (Original) Muy mal servicio del manejador de nombre erik aparte de gordo amargado, compramos una sala los primeros de junior y segun la ibamos a levantar el 16 de junio nos mandaron en domingo lo cual estaba cerrada la bodega fuimos desde mission asta harlingen y estaba cerrada, fuimos ala muebleria a ablar con un manejador nos atendio ese erik de muy mala manera nos dijo si la quieren se las mando tal fecha en 2 partes y si no gracias que les balla bien sin pedir disculpas ni nada muy mal experiencia!!

Could not have bn better. Don't change anything..AB my sales man was fantastic. I will shop wit u again

Great Deals for Great Products. I was able to furnish most of my apartment at a great price. Highly recommend Ashley and it's staff. Manager took the time and helped me with a jump. Rosie at the Pharr, Texas store did a great job finding us what we needed at a great price. Highly recommend you ask for her. Great communication. Thank you

One of my best experience at Ashly with Gabby. I’ve been to other furniture stores and Ashly was the best. Gabby took care of my need for a mattress and was very patient with me. She is a great salesperson. Thank you Gabby!!

(Translated by Google) Very bad experience shopping here. I was very disappointed because I felt like I was getting a good deal and they were practically ripping me off. The first thing was that the seller added a guarantee to the entire purchase when we told him no and the poor quality of the furniture for a high price. It is not worth buying here, in quality and price I go with Rooms to Go. (Original) Muy mala experiencia comprando aquí. Quedé muy decepcionada porque sentí que estaba haciendo un buen negocio y prácticamente me estaban estafando , lo primero fue que el vendedor agregó garantía a toda la compra cuando bien le dijimos que no y la mala calidad de los muebles por un precio alto. No vale la pena comprar aquí, en calidad y precio me voy con Rooms to Go.

The service was excellent really nice staff and on top of there game

Ms. Rosie Balli was our consultant and she was absolutely amazing and extremely helpful. I would go back here just for her!

Amazing! Rosie Balli was very helpful and really nice. I will most def come back to buy from her again!

Beautiful showroom and great service!

(Translated by Google) Excellent customer service (Original) Excelente servicio servicio al cliente

Great experience

(Translated by Google) I received defective chairs and the customer service is terrible. It's been 4 months now and they still can't solve it, they change the appointment further and further away. (Original) Me llegaron sillas defectuosas y el servicio a cliente es pésimo ya llevo 4 meses y aún no me pueden resolver , cambian la cita cada vez más lejos.

Mr Beltran was super helpful and patient. Worked the numbers that best served our needs. Used all available deals to give us the best price. One of the best salesmen i have done business with. Ask for him when visiting Ashley furniture.

Ashley furniture had a great selection of furniture. The associates were nice and helpful.

They have a very good service.the best.

Moises Arteaga from Ashley’s in Mcallen has the best customer service! He is very knowledgeable and was patient with my husband and I while we made decisions for our home. Thank you Moises for making our shopping experience at Ashley’s so pleasant!

Rosie was a great sales lady. Made us feel at ease and comfortable. Though the printer gave her a hard time and the gentlemen coworkers weren’t much help. She handled it all well. We will be back.

(Translated by Google) I bought a recliner for my TV room. Antonio Salazar helped me, in the Pharr TX store, excellent service on his part, he explained everything perfectly and his treatment was very friendly. (Original) Compre un sillón reclinable para mí cuarto de TV. Me atendió Antonio Salazar, en la tienda de Pharr TX excelente servicio por su parte nos explico todo perfectamente y su trato fue muy amable.

We purchased a dining room table on April 20th. Our experience with the salesman was great. Our furniture was scheduled for delivery on May 4th but was rescheduled to May 16th due to there were two missing parts. Parts were scheduled to be arrive at their warehouse on the 14th so we agreed for delivery on the 16th. Delivery was made timely however they weren’t able to fully assemble the table due to they were missing the base and so other part. Neither my husband or I knew that if they left the table at our house the sale was final. The delivery man left the table belly up sitting on four of the new chairs. When my husband called me to let me know of the delivery I immediately called Ashley’s Customer Service to ask them to have the table picked up but I was informed they don’t take back used furniture. I let them know it wasn’t used, it had just been delivered less than an hour ago and it was fully assembled therefore we couldn’t use it.The answer was still no. I asked to speak to a manager. The transferred me to a supervisor and I was told the same thing. We couldn’t return it. I ask to speak to someone one in upper management but no one called me back. I went to the store after work and spoke to our salesman and he said there was nothing he could do. I let him know I wanted to speak to someone in upper management. He said he’d send an email but again no one called me back. I have make several calls but I get the same answer over and over and upper management never calls me back. Missing parts are due for delivery June 16th. Two months after original purchase. I can’t believe how inconsiderate they have been over this situation. Apparently Ashley’s doesn’t care much about customer satisfaction and the inconvenience they have caused my family. And to make matters worse I’ve actually made the first payment on something we can’t use. I will never ever step into an Ashley store again. I am telling ever family and friends of our experience with Ashley’s. We had a similar experience about 7 or 8 years ago with Ashley’s but we were able to return the furniture that time. We thought we’d give Ashley’s a second chance but never ever again.

Very good experience. Sales rep was knowledgeable, courteous, and pleasant.

Great experience!

Raul was great. Everything we t well.

Really good service

Went In just to look, thought this place may be to expensive but we came out with a great deal Mr Rogelio Cantu made the impossible, possible for us he was a great, calm and helpful salesman made the purchasing process super simple and easy. All in all highly recommend this Ashley's store.

Our experience with Ashley Furniture Store today was amazing. Francisco played an integral part in obtaining exactly what we were looking for. He took the time to listen to our needs and provided several options to choose from along with explaining the time frames it would take to receive our items. I personally loved the fact that we did not feel pressured at any point in time. Thank you for a tranquil experience.

Salesman was very helpful and took his time showing me what I was looking for.

Don’t remember the name of the lady that helped me, sorry, but she did great. We purchased cash and they were very accommodating. I will definitely be going back to get a bedroom. Only downside is the delivery fee, a bit high imo.

Really great customer service!

Received the wrong the wrong bed and the online number can’t do anything and the store isn’t calling me back. The sales rep Isiah Campos is also no help. This is outrageous, I feel like they robbed me for $1000, gave me an inferior product and aren’t even getting on the phone with me.

(Translated by Google) Perfect attention from Antonio Salazar (Original) Perfecta atencion de parte de Antonio Salazar

I love this great store fantastic.

Buyer Beware!!! Bought two leather sofas on March 30th and they were just delivered today on 06/01/24. The salesman had promised we'd have them no later than 5/5/24. To make matters worse, one of the sofas was damaged.

Don't buy here they don't take responsibility for damages they do to your property had delivery drivers come and bring my furniture to my home and they did not carry the furniture instead dragged it in the vinyl floor and teared it and they continue to give me the run around that they know they damaged it but only want to give me $500 which would not even cover the labor or the materials they have their own insurance and still don't want to pay I waited for 2 months for them to make things right saying they would have someone come repair it and then lied that they actually came by and repaired the damages and I would have to tell them that it's not true that I have security cameras proving that they are lying don't buy here

Bad service they delivered my furniture and the guys who delivered they ripped my floor and I put a claim about property damage and they don’t want to take responsibility about it. My First home .

(Translated by Google) Here I found the dining room I was looking for, they have variety and the service was excellent, thanks to Robert Guajardo for his patience and excellent customer service. (Original) Aquí encontré el comedor que estaba buscando tienen variedad y la atención fue excelente, gracias a Robert Guajardo por su paciencia y su excelente customer service .

Isaiah had great customer service! Very helpful he answered all my questions. We will be returning soon to finish decorating our home 💕Thanks Isaiah:)

Great customer service. Moises was really great to work with.

Overall good experience.

(Translated by Google) Excellent service from Moisés Arteaga 🙂 (Original) Excelente servicio de Moisés Arteaga 🙂

Went in to buy a mattress, and was attended by Gabriel. His attention toward me and my wife are second to none!!! Grate customer service and very knowledgeable, would highly recommend Ashley’s Furniture..

My experience was fantastic. Both representatives were excellent seller. Their communication skills were outstanding. I wish there were more people that don’t take the elderly for granted. Raul and Claraliz thanks for your skills and attention for helping me with the trensection of my new base and mattress.

Great experience.

I loved how Lucia approached me with a kind and helpful smile. She asked all the right questions to figure out what I was looking for without being pushy. I loved how she knew her merchandise, sales and warranties. I walked out with something I liked for the price I was looking for. Great service and product!

A.B. Helped us along with another person whose name I didn’t get but they weren’t like most sales people who are leaching on you while we shopped. We were able to look around at ease and we’re around if we had any questions. Great and smooth experience!

I’d have to say my sales person was amazing. The gentleman that sits behind the desk that’s supposed to support the sales. People doesn’t quite have the skill set to understand what Customer Service means, it’s unfortunate. The attitude of the person sitting behind the desk, eating Doritos and drinking Red Bull Was more interested in saying why I couldn’t get delivery service even though I was paying for it and blaming the sales person. I bought another item before I left and he still continued with his rant about what you have to have paid prior to the transaction. Procedure you cannot get the service. I asked him if this was a Contract service or one of their employees and he says well we contract him but they are delivery service. I said so why couldn’t you just ask them to include it since I’m paying for it. He said it’s your sales person fault and that they just don’t allow that to happen I was very close to asking for a refund and then turning around and buying it again just so he can see how ridiculous and poor his customer service was.

I found a sleeper love seat couch! Exactly what I needed for our small space. The salesman Moises Arteaga was especially helpful with his suggestions. Very happy with our selections and attention given to our needs. Would definitely shop again at this location in Pharr. 👍😊😍

(Translated by Google) I love this store! I have purchased almost all of the furniture in my home at Ashley's for the past 12 years. Great selection and a beautiful showroom. The sales staff is always friendly and helpful, not pushy. And it's fun to browse home decor ideas in the store! (Original) ¡Me encanta esta tienda! Compré casi todos los muebles de mi casa en Ashley's durante los últimos 12 años. Gran selección y una hermosa sala de exposición. El personal de ventas siempre es amable y servicial, no agresivo. ¡Y es divertido buscar ideas de decoración para el hogar en la tienda!

Mr. Beltrán is a great person. Provided great customer service experience

No refunds, no exchanges, bad Ashley brand products, and bad customer service from store manager. Promised a gift card upon my purchase via mail and never received it. I will never purchase anything from that store. Beware and read the terrible reviews.

Elias was very helpful and very attentive. He knew exactly we were asking for and we were all done within an hour.

Gabby did a great job in meeting our needs and finding the products we wanted. Internet is slow. Better options for delivery of clearance items by Ashley needed.

Great experience here. Salespeople were readily available not at all pushy. They answered our questions and were very helpful. Prices were great too.

Gabriel B. helped me and my mother out today. He went above and beyond in helping us find the perfect couch and bed. He was patient with us, very informative and extremely helpful. Any questions we had, he answered with grace, any concerns we had, he reassured us and he was just overall super friendly. He did amazing and I would recommend shopping here, and having him assist you. It was such a great shopping experience. Thank you Gabriel, for all your help and genuine kindness!

Got charged delivery fee twice for a sectional.

Very knowledgeable and awesome customer service by sales specialist Robert Guajardo. I went in with specific needs and Robert did not try to over sale or veer me to anything else and stuck to what I needed and got me in and out with in 20 minutes even though the sale was not that big. Highly recommend this store and this sales specialist. If you read this Robert thank you very much and God Bless

Great service. Joe helped me find exactly what I was looking for. He’s great at his job!

First time ever shopping here. Great service and many options to choose from. Mr. Moises was a great salesman...not pushy and very informative and patient.

Pleasant visit. I went in knowing what I wanted and was in and out of the store within 30-45 mins. I just wish they had more availability with deliveries. It wasn't too much of a wait but still would be nice. Nonetheless, the ladies were very helpful and answered all my questions.

My mom needed a new mattress because hers was 15 years old. We were helped by two different sales reps and a manager at Ashley's. They worked as a team and answered all my questions and made sure I got exactly what I needed. They also weren't pushy and trying to sell me things I didn't need. Based on my experience I will shop here again and I will recommend this store to my friends.

Very friendly staff and highly satisfied with my purchase

Great place to shop.

Excellent customer service.

My experience with Ashley it was amazing. Aleida my seller agent has an outstanding customer service. The reason why I decided to buy in Ashley it was because Aleida. You should agents like her. She explained everything very well. She was so patient showing us everything we asked. She didn’t look for her commission she really cares the client. The process was smoothly. Thank you for everything

Great experience, went in looking for a sofa that would recline in a dark brown and that's exactly what I got. It was on clearance so I got a great price, plus no interest financing.

(Translated by Google) Excellent service, thank you very much (Original) Excelente servicio, muchas gracias

Was a good experience sales person was helpful

Store was very clean and presentable. The sales woman was very courteous and professional.

I was recommended to go to Ashley's by a co-worker. I went and I feel like I got the best service possible. I was tended to right away and Robert asked an associate to assist me. He showed me the selection of round tables and assisted me in selecting the chairs. He got me the best price possible also. Thank you team for a great job.

The gentleman that attended us was really helpful. Great service

Such a great experience & phenomenal staff !

Horrible experience. As soon as the table was delivered, which was months and months after we purchased the table, it peeled in the center. We went round and round, sending pictures that they asked for, and when we would follow up, they would ask us to send the photos again. The store only gave us a number to handle it and said that was not their responsibility and that the people at the number they gave us should take care of it.

Definitely do not recommend buying furniture from this store my recent purchases came totally different items and it wasn’t even what I ordered and the customer service representative gives me the run around every time I want to talk about returning my product definitely take your purchase else way this furniture store is not worth it !

I had a really great experience looking for sofas. The team was helpful, knowledgeable, and welcoming. Would highly recommend!

Great team Tony did a great job providing options on mattresses . Michael the manager came through and offered the special of the day. I was in and out with a great deal and a delivery day that matches my needs.

Amazing staff and selection

Sergio the sale person was extremely helpful and the selection as good.

Excellent customer service and help me find exactly what I was looking for.

Highly recommend visiting Ashley's Homestore at this location! I had originally called over the phone to inquire about a sectional that I wanted to check out and Mike the Sales Manager was super helpful and inviting and encouraged me to go ahead and check out the sectional since they had it on display. Me and my wife walked in and he immediately welcomed us and showed us the sectional and gave us all the info we needed (measurements, price, eta for delivery, etc.) We ended up working out a deal and he made the process super easy when making our purchase! We got 3 out of our 4 pieces of furniture within 2 weeks! The delivery also went very well! Super satisfied with Mike and the Ashley team! Will definitely be visiting again in the future for a new bed and more furniture. :)

Rosie Balli was very helpful in helping us choose our bedroom set. Very professional and friendly.

Great Customer Service, very attentive and helpful.

The best customer service! Michael was awesome!

Excellent experience.thank Moises

Great service, Victor was very helpful! So happy with my purchase!

Great Service. Great Sales Group

it was a good experience getting my first furniture here

Alex villalpando was friendly and patient. Great customer service.

Very polite and professional both my sales lady and bedding expert!!!!

Great furniture shopping experience, I have bought several times from Ashley and am always pleased with the sales people and products I have purchased. I will definitely come back.

We had a good experience at the Ashley store with Sales Lady. She was very helpful and very patient with us. We however did not appreciate when the Store Manager came by. My husband and I felt pressured and it really left a sour taste to our buying experience. He told us that we only had upto 7pm that day to decide if not we would miss out on the sale. He repeated this three times. We had already gotten approved for credit and that should have indicated that we were interested. Thank you for the opportunity to leave a comment.

(Translated by Google) Excellent client service. The counter that served me was very friendly from the first moment I entered the store. (Original) Excelente servicio al cliente. La mostradora que me atendió fue muy amable desde el primer momento en que entré a la tienda.

This place is an absolute joke! ROBERT was my salesperson and he placed orders using my name and social security without my authorization, as well as sent those items to an unauthorized place. Robert and his manager MIKE have refused to take accountability for this or assist me in any way, why would they? They received their commission and that’s all that matters to them. Ashley’s corporate refuses to assist as well, apparently sales people can place items under your behalf without your knowledge or consent, send those items where ever they want and as long as someone signs for it, it’s out of their hands. So I guess, the neighbor, the Gardner, random homeless person can sign for something and it’s up to you to pay for it. They can’t even tell me who singed for these items!!! Watch out for this place, it is a complete SCAM.

I came here once two years ago and haven’t gone any where else since! Ask for Robert or Erica. Friendly, pleasant, welcoming, accommodating, and so much more.

Our sales rep was great and helped us find exactly what we were looking for. Thankd

I have purchase furniture every few years but I had never previously purchased from Ashley. Well this will be the first and last time. It has been the worst experience. I had trouble with several pieces upon delivery. They can’t return, or exchange items that are damaged at or before delivery. I had to file a claim, wait for appointments and try to get it repaired. It has been more that two months and I still wait. Horrible customer service, and products. NEVER Again will I shop there or will I EVER recommend them.

Excellent service!

Went in looking for a matres for my wife .went in Mosses and his superver step in and helped me with the perfect matres and bed frame that my wife needs for health condition..thanks guys for your help...I had been there before..Nice friendly place..thanks..will take my wife soon to decide the matres softness and test nap..ha ha..... Returned and purchased a matres ...thanks to Moises Martinez for his fantastic sales experiece....he explained and and recommended an excelent matres ...paid and loaded and went home to ill but happy wife...thanks keep up the good work .

Gabriel Beltran was friendly and patient. Answered every question or concern that I had. Great service!

Had a great experience furniture shopping at Ashley furniture store, even with a 2 year old. Railey, our sales associate, and Mike the manager had amazing customer service. We were in there to just “look around” but the quality of everything SOLD US! Thank you Railey and Mike.

Sales rep was very knowledgeable about the beds, helping us with the right mattress to fit our budget. Great service.

Great service, quick and found what I wanted for a good price. Robert did a great job helping me.

Quick and easy service

Excellent service by Alex Villalpando and the store manager. The guys from the warehouse help me tons to load and wrap my furniture

Bought a bed online, it's defective and I called just at a year. The manufacture warranty isn't active anymore. Guess they make their beds to only last one year. I also bought furniture protection, but that isn't included. Will never spend money there again.

10 start rating had one heck of an experience

Salesperson was very attentive and courteous

I'm glad I call you all at Ashley when I was looking to buy some mattresses. Thanks for helping me Ochoa

Excellent service and the furniture is beautiful!!

Great place and great customer service from Kevin! Look for him he will give you a great deal!

(Translated by Google) Everything was very good, the lady helped us a lot, and never left us, I thought she wasn't going to buy anything, but she made 2 purchases. Thank you Aleida (Original) Todo estuvo muy bien, la senorita nos ayudo bastante, y nunca nos dejo, la vdd pense que no iba a comprar nada, pero hicios 2 compras. Gracias Aleida

I enjoyed it like a visit Moses is a very nice person. As A sales person he is good at his job. Ashley's got to be proud to have a sales person like Moses. Thanks Ashley's.

Very professional & helpful with discounts. Thank you for your prompt attention & amazing customer service.

Good customer services and helpful

Reason for going to Ashley's was to purchase a recliner. Ended up with a sofa that seats 2 and is a powered recliner for each seat. Salesperson Elias was very helpful and explained cost, discounts and various options on recliners. He got us a great deal. Walked out of store very satisfied with purchase.

Wonderful experience

Excellent customer service. Provided great assistance and guidance.

We had a great experience shopping today. The salesman worked with us and we were where able to order what we needed.

Rosie was so helpful and sweet!

Robert was Fantastic!! My wife let him know what we wanted, he was very knowledgeable about the products, the 1st one she sat in, is the one we bought, Thank you!!

Fast service and great support.

Absolutely satisfied,all my questions were answered and Elias help me find exactly what I needed. Very professional thank you for all your help

Great service and very attentive to my needs.

We a had a great experience at Ashely furniture. Elias went above and beyond in helping in every need when it came to picking out our next bedroom set. He was able to go over every detail to make sure we were fully satisfied with our purchase as well as our payment plan. We highly recommend going to shop at Ashely furniture store and looking for their great employee Elias to help with your next purchase .

Well service was nice, paid out of pocket and then got a call that I qualified for $1400.00 in house credit. Seems odd that I paid for what I wanted but apparently didn't qualify for credit until afterwards

They delivered my chairs but the table won't come until a month from date of purchase. Really disappointed in their service. Won't be surprised if they take longer. Who delivers chairs with out the table?

Rosie was a huge help and she was such a kind woman. We bought a bed frame, mattress, and sofa. All in all it was a great shopping experience!

Good!

Everyone is always pleasant and helpful when I go to the store. Robert is very knowledgeable and takes his time to ensure I find what I'm looking for. Always a pleasure shopping at this store.

Good selection; product appears to be of reasonable quality (use over time will tell); sales associate was professional and knowledgeable.

This was the first time we’ve ever visited an Ashley furniture store. As soon as we walked in, we were greeted by a gentleman name, Mike. I let Mike know exactly what I envisioned for my home and he directed me to an area with several options. He was very knowledgeable about each set of furniture, and exactly what it had to offer. Taking time out to explain to me everything. Not only did he know so much about the furniture. The store was huge and he knew where everything was. With Mike’s help me and my husband found the perfect living room set, coffee table set, and dinning room set within a hour. Thank you for such for a good experience and we will share with friends and family.

Went shopping for a new couch...just gota wait for delivery time..hope it looks prefect at my house..it was kinda hard to pick..nice couches at Ashley furniture store

Laura our sales associate with attentive and had great customer service. We had our expectations met and value our continued customer service. We hope to visit back for our next home improvement. Thank you and kindest regards from our family to yours.

Amazing customer service and support Highly recommend

Great experience, Great customer service. They work with your budget. A big thanks to MIKE!! He made it happen assisted me on everything and was patient with me on what I needed and answered every question I asked. Thank you 🙏

(Translated by Google) Excellent service and attention (Original) Excelente servicio y atención

Loved the help and all the information I got. I was really happy with the purchase especially when said “I can get you a 25% discount” only to find out he gave the sale price it was online

Very welcoming, took the time and helped me make the right choice on a new bed.

Carlos was very helpful in assisting me to make my decision on what pieces I wanted to bring home with me and helped me set up delivery as well. The process was quick and easy and everyone we spoke to was very friendly. I’ll definitely be coming back next time I need furniture.

We were greeted immediately by Ms. Erica Peralta and she was very helpful and listened to our needs. She showed us all the options and answered all of our questions.

Great service and good furniture .was our first time buying furniture from Ashley's and MR. Isaiah Campos is definetely the man to go too. Goes above and beyond to make you feel comfortable and unpressured. I defenitely recommend this store and personnel.

We had a great experience, Isaiah Campos gave us the best customer service. We will definitely be back.

Great Customer service the day I went picked what I wanted I supposed get it on Feb 14 but two days before they said it was on back order. I would get them maybe March 14 I have no couch I went in to get them replaced they said I would get them on feb 21 and they called me same day to tell me that they did not make the cut. New date is now for Feb 28 mind you they didn’t even give me the same sale from the first purchase or some sort a sale I will paying 1k more cause didn’t some thing close what I wanted.

Mike Tamez was very helpful! Thank you!

Great customer service, professionalism, courtesy and assistance from Carlos Rodriguez and the team. I am getting exactly what I was looking for and at a reasonable price with minimal wait time for delivery. Definitely recommend you go by and ask for him. I love all my Ashley furniture so far. Thank you!!

Bad sales tactics We were close to purchasing a dining table and asked the associate when the PRESIDENTS DAY sale was going to end (keep in mind this was a Saturday and President’s Day was the upcoming Monday so the sale presumably should have lasted through Monday) She responded that the sale ended that same day and became pushy, just to make the sale. The tones changed and we felt uncomfortable after being lied to about something so simple. We immediately left after that and went to a local owned furniture store with real customer service and you should do the same.

I love the fact that I could view mattresses without traipsing all over the store to see them. Ashley’s “sleep center “ allows you to see your choice in a very convenient manner. The fact that you have knowledgeable employees is frosting on the cake. Would highly recommend your store to others.

AB was very helpful and friendly. Great service and sales this President's Day weekend.

This is the second time we have made a big purchase at Ashley’s and very pleased with the service. I also love that the sells rep who helped us gave us some space to look around which was definitely 💯!!!

Elias Garcia was quick to show us power recliners for our 96 year old mother which would be easy to use. We were hooked when he offered a 20% discount when paying cash. The recliner was a great subdued color and had ease of use for a small woman.

I was greeted as soon as a walked in by Elias. He answered all my questions. Allowed me time to look around and make a decision. Once I was ready, the purchase was quick and went very smoothly. Elias was very friendly and professional.

Excelent customer service and always great sales

Good quality, customer service with AB was great! Helped us get exactly what we needed

It was fast and easy and they have lovely products

This location has a clean, well laid-out showroom and Carlos, the employee who helped us, was very friendly, professional, and knowledgeable. We bought a single oversized chair and the purchase and pick-up were 1000 times easier than squeezing it through my bedroom doorway. I will definitely return again when I am in the market for more furniture.

Excellent service and great price.

Chrystal was an excellent sales representative and found us just what we were looking for. Overall, great experience.

I had such a great experience with Ashley! The med spa is beautiful and the perfect place to relax.

Very great selection from beds, couches and tables. The customer service was great! Employees were polite and assisted me with everything I asked or had concerns about.

AB is amazing!!! He was super helpful and patient when assisting with my mattress purchase.

Good quality furniture, I am not sure I am willing to afford

We knew what we wanted for our small living room. We went to a total of 3 furniture stores to review their stock. Ashley Furniture was our last stop. We were astonishingly pleased to meet a salesperson who immediately addressed our needs. We described what we wanted and he (Isaiah Campos) was fantastic. We definitely recommend Ashley Furniture.

Had a great experience. Moses was super helpful and very patient while we were making our selections. Will definitely be going back for any furniture needs.

Moises had to be the most attentive, friendly, and amazing sales person that I encountered. He continued to follow up and had so many suggestions. As far as the store, it had a very wide selection and was reasonably priced.

It was a Very enjoyable day and Both Sales people did a Great Job. Paloma and the young man at the Mattresses Department both did a Great Job, that's why we decided to go ahead and Purchase TODAY!!!

Carlos was very helpful and knowledgeable.

Salesman Gabriel great job helping us with our shopping and describing different items. Made it easy on our purchase great prices to.

Great furniture. Great people very professional would buy again.

Fast, efficient service to buy a recliner

(Translated by Google) Be very careful, I canceled a purchase and I have been waiting for 3 weeks to get my money back, they tell me that my bank does not accept refunds. I called my bank and I have no problem receiving. They tell me they will send me a check that will take 6 weeks. In total they will keep my money for 9 weeks. (Original) Tengan mucho cuidado, yo cancele una compra y llevo 3 semanas esperando que me devuelvan mi dinero, me dicen que mi banco no acepta reembolsos. Llame a mi banco y no tengo ningun problema para recibir. Me dicen que me enviaran un cheque que tardara 6 semanas. En total se quedaran con mi dinero por 9 semanas.

I like Ashley furniture, staff like Rosy knows how to help me when needing a piece to furniture my house, delivery staff amazing

Great discounts and sales rep was so helpful and friendly.

Our sales rep Isaiah was amazing. He was very welcoming into the store and answered every question we had. Will definitely be returning for future furniture.

We received immediate, knowledgeable service from the moment we arrived. The most important to us was the absolute NO PRESSURE approach. It means a lot to us as shoppers to be given the choice of all (recliners) items available as well as the best price and then left to make a decision as to which one we chose, or if we didn’t choose. Mike was an amazing sales representative and we will certainly return and recommend this location to everyone.

We had a great experience. Raul V was very helpful and did not pressure us at all. Eric Q, mgr, got involved and they both worked with us to come to an agreement. We are very happy with our Ashley experience. Thanks to Raul and Eric.

All but one salesperson ignored us as soon as we walked into the store and walked to what we were looking for. Elias was extremely helpful and attentive to what we were looking for.

n knew what we wanted and offered all were great. several options.

Great customer service

Great customer service!

Ridiculous time with delivery of furniture was explain that the estimated delivery was one day and was not ready to be deliver . Once it was schedule and called they inform one of the items was not on warehouse yet and that it will take additional week to deliver. Bought from different places before and this is the most frustrating situation I ever encounter.

AB was very helpful and customer service was amazing! He was the only one who paid attention to us and treated us like we were customers as we were on the younger side. Very attentive, he answered all of my questions, and helped me figure out the best course of action to take my furniture home with me! Overall a good experience with this store, easy process.

(Translated by Google) Excellent attention (Original) Exelente atencion

Very helpful sales person and was quick with great ideas. Certainly helped me finalize my decision for the special furniture piece I needed.

The sales manager Mr. Kevin was so helpful with the questions we had. Thank you for your help.

Great customer service!

Horrendous experience---stay away. Purchased dining set and upon delivery, 3 chairs were stained. Table and chairs were to be delivered in boxes and assembled in our home per salesman. It didn't happen which is why the white toned cloth seats were stained. Contract workers make the deliveries---not Ashley employees. Warehouse wanted to redeliver the next day but only two chairs in boxes were to be assembled in our home and the rest was assembled already. Store called today and confirmed that items do not get assembled at customer home. Too much contradiction, excuses and apologies that are worthless so I canceled the order and told them to close the account. This rating is actually a -10. We just wanted a dining set. STAY AWAY and avoid a big headache.

Alex the sell person excellent customer service

Very educated and professional Mr.Isaiah Campos him help me a lot with everything

Very great service and well organized, helpful and kind thank you very much, all questions answered

Sergio was outstanding! He was helpful and patient in answering our questions and showing us what we were interested in purchasing.

Sergio was amazing! He listened to what I was looking for & was very patient. I ended up coming back the next day to actually purchase the recliner. He made the whole process extremely easy. He knew I would be going back home at the end of the week, & was able to arrange delivery to my Dad's place before I left. I highly recommend Sergio! Thank You!

First Class, professional, attentive and friendly service.

Isaiah O Campos did a very good job very nice gentleman and we got a good deal thank you.

The salesman was very helpful and polite. His name Robert Guajardo Sleep expire.very happy 😊

Our experience shopping at Ashley’s was outstanding! Mike provided us with the best service we have ever received. This was our first time and will not be our last. Thank you Mike for our amazing experience!!!!!

Great customer service, Moises was super helpful & attentive.

If I could give it no stars I would. My bed got delivered 3 months after I purchased it. Then when it was finally delivered, the bed frame was chipped! When I called to ask for a replacement they said that if they replaced it I was going to lose my warranty. Not only that, they didn’t even deliver the mattress cover I HAD PERSONALLY ASKED FOR, so when I called to cancel it they told me once again that if I canceled it, they were going to take away the warranty on my mattress, even though the mattress protection cover wasn’t something they offered, it was something I bought on my own!!!!

Excellent customer service!!! One of the managers & sales rep helped us out. Great experience.

Alex was very helpful in guiding us to making a decision my girlfriend and I were happy with. Can’t wait to receive our delivery!

1/10. I ordered about 3,000 dollars worth of furniture that was promised to be delivered in two weeks, I waited 2 months. After calling to complain they gave me free delivery with free assembly which I went in person to sign for. The men who delivered the furniture did not assemble the furniture. I called after the delivery and was told they had nothing on file for that. They do nothing to help at all, they do not care for the mistakes that are made on their end. Beautiful furniture. Horrible customer service.

My. family and I got excellent service and found beautiful furniture and accessories at Ashley’s in McAllen. Mike went above and beyond making us feel welcomed and answered all our questions. He was extremely helpful.

Roger was extremely knowledgeable and patient throughout my purchase. He did an outstanding job.

Alex was great. Took us right to what we were looking for. Thanks

It was a wonderful experience with Serge

Salesmen were very helpful and respectful and polite answered questions we needed to be answered great service!

I had a very pleasant experience! I was helped in a very professional and friendly manner. All my questions were fully answered and I left very satisfied. I will continue my shopping here!

Awesome customer service by Mike Tamez. Great store

Sales person very knowledgeable and helpful

The personnel was very courteous and professional. We explained to them what we needed, and they kindly gave us a detailed explanation about the products we needed. We were very satisfied with their service.

Talked to Rosie over the phone told her what we were looking for and once we got to the store she was ready to show us what we wanted. She answered all our questions, gave us some options and pros and cons. Excellent customer service. So please that we made a purchase that is perfect for our needs.

I am actually a returning customer, who was very happy with their initial purchase. Currently, I am in the process of moving so I wanted to add to my sectional to accommodate the space. Moises knew I was pressed for time and was speedy and efficient. The manger Kevin Lemke introduced himself at the beginning of the transaction and made me feel at ease throughout the entire process. Moises was very knowledgeable with my mattress purchase and answered all my questions and concerns! 10/10 service and quality

Mike at Ashley, McAllen, amazing salesman, knowledgeable, professional, great all around experience. Purchases made, and we'll be back to finish furnishing our new house! Thanks, Mike!

I would like to give a shout out to Isaiah o Campos! His service was professional, amazing ! Answer every question ! Very knowledgeable as well ! Made my buying experience better at Ashley's furniture! Highly recommend every client to ask for Isiah!

We received excellent service and our sales representative was phenomenal and would definitely buy with him again!

Israel Garza was very helpful and knowledgeable salesperson; great prices for my selected items

The absolute worst experience I have ever had!! I purchased an $1,120 mattress and it was defective the first day I got it. I went to the store to speak to someone and they gave me a number for customer service. I made contact with someone after half an hour on hold and they gave me another number to TEXT my issues to another number! THEY ONLY CARE ABOUT SELLING AND WILL NOT HELP YOU WITH DEFECTIVE ITEMS. Save your money go somewhere else. I called the Better business bureau.

The ability to shop at your own pace without constant hassle from sales personnel is what made it a pleasant experience!

The staff was friendly and very helpful.

Mr. Isaiah was very helpful and courteous.

A B was excellent in his manner and knowledge of all the furniture that we viewed. Really appreciated that he took the time to list all the pros and cons of each piece we looked over and that ultimately led to my decision to make a purchase there.

(Translated by Google) Excellent (Original) Excelente

Raul was excellent. He took good care of us.

Elias was very helpful and professional.

Always a great shopping experience in our usual location. Went in with something in mind and Crystal transitioned everything without a hiccup;Came out with a purchase that exceeded my expectations. She explained the process thoroughly, to assure I was comfortable going through with my purchase.

Spent 5000 total on my purchase, didn’t receive my dining table nor my living room until a month later. When delivered items were incorrect due to our sales rep placing the order incorrect. Dinning table was assembled and was left un even to the floor and rocks side to side. Now we must wait another month to receive missing items. And to top it off payment is already due with an incomplete purchase! We do not recommend this store for furniture purchases. 1 STAR

Great experience. AB helped us to get exactly what we wanted.

My grandparents purchased a couch from this store, and it arrived broken. The cushions completely sink in when you sit. My grandparents have called Ashley Furniture 10 different times, and each customer representative has not resolved the issue. They have been dealing with this for months, and Ashley Furniture refuses to provide them with a replacement or refund. I personally called on behalf of my grandparents, and I was told there was nothing they could do. I would highly advise taking your business elsewhere, as both the furniture and customer service are not worth paying for.

We had a great shopping experience looking for a sofa bed. Paloma was a wonderful help to us. Would definitely recommend your store.

Good service

Went to Ashley to look for a specific accent table and the salesman knew exactly what I was looking for. He proceeded to look online and found precisely what I was looking for!

The salesman was very informative and courteous. The service was excellent

The worst place to buy furniture we bought a new bedroom set for my daughter last month it took 2 weeks to deliver the product and it was incomplete so it took another 3 weeks for them to bring the missing parts and today they were at my house and just delivered the parts and left call them and i was told that it was going to take another 48hr for them to come back

I didn’t end up making a purchase. The furniture is not real wood. Everything looked so cheap and unattractive. Also, the salesperson was not helpful or friendly and didn’t bother assisting. She just stood there like she was just waiting for us to leave. Then she called a manager who kept giving us misleading information about the pricing in some items. I just felt really uncomfortable and left. I do not recommend this place.

Very professional, informative, respectful, good sales person.

very helpful, great deals & good customer service

Mr. Reyes was very quick and competent in finding us a clearance sleeper sofa since we waited till the last minute. He gave us excellent advise on how to make it more comfortable and how to clean it.

Great experience. Nice sale men

Delivery was supper late ,chairs all were uneven. The Delivery guts were super helpful

The sales rep provided A+ customer service experience. He was very attentive, informative and considerate of our needs! 💯 Highly recommend

There is a NO RETURN POLICY, there is no posting in the front door. The salesman will not mention that there is a NO RETURN POLICY. And the Delivery person will not mention the NO RETURN POLICY. Only on the fine print of the back of the paperwork.

Not happy at all . They deliver My dining set. 5 of the chairs are wobbling. I paid enough money for something that I can use . I’m so sorry first and last time making business with Ashley’s in McAllen.

Everyone was very helpful and friendly. It was a pleasure to do business with Ashley Furniture in McAllen.

Nice furniture but they have a history of delivery delays in the past. It's happened more than once. However, they are sorry & offer a delivery waiver to "make up" for it. I still go to them because they have unique & different furniture.

Excellent furniture, excellent customer service, prompt loading.

Paloma was great, she allowed us to shop and was readily available when she was needed! We will definitely be reaching out to her for our next purchase in a few weeks!

Robert was awesome! He is a great salesman and truly made his selling point. He was able to help me with what I needed. Now let’s see how the delivery and setup turns out.

We found the sofa sectional of our dreams!! Jonathan Trevino provided us with great customer service. He answered all our questions! I would diffinitly recommend Ashley furniture Store to anyone who is looks for good quality furniture.

Fast efficient and nice.

Salesman was very helpful. Will return when we are in the need.

Sales lady Erica along with salesman Robert did a great job meeting our needs. Thanks!

My salesman was very polite, friendly, and accessible

They were all really nice and helpful.

Robert the salesman is very professional does not force the sale on the customer very knowledgeable about the product. Then we went to finance where Mike was very helpful to seal the purchase at the end we came out with our whole house with Ashley furniture. Thank you for a flawless purchase

Whatever you do DO NOT waste your hard earned money on Ashley Furniture. We paid $1,500 on this recliner plus an additional $1,100 on the GBS insurance so our furniture was fully protected (or so they told us) only for this recliner to break twice in less than 2 years. Now neither Ashley nor the insurance want to take responsibility for fixing or replacing it when they BOTH agree it was a defective item.

Confirmed a Tuesday delivery the Friday prior. Called this Tuesday morning (the day of delivery) to confirm said delivery as I took a day off work to be here. Delivery confirmed w/a text stating they will notify shortly the time of delivery. No update. Called back at 130p to get update, and told no delivery till Friday as they are moving distribution locations. All should be transparent to the customer. Had I not called I would never have known. Horrible communication, and complete disrespect for my time. Won’t use them ever again!

Very good customer service. Fast and easy application and approval. Awsome job!

The two accent chairs were delivered and were not assembled. I payed for the white glove service.

Very Kind and very informative ….and we made a large purchase!!! Thank you

On time and professional

Very good experience Excellent sales person

Isaiah was great to work with. He was very helpful and did not push to make the sale

Love this store. The people are always nice too. Delivery prompt and delivery men polite and careful. Great service.

Associate Joe was very helpful and friendly!

Very professional and prompt delivery . My salesman was amazing

Krystal was amazing!!!

Was shopping online originally but ended up calling the store, Joe answered & he was able to set up a appointment for me same day and helped order what I saw online with 12 months interest free & no Down payment.

great customer service and quick delivery

Gabriel assisted me the while time, had answer to all my questions and was very informative and understood exactly what I was looking for to fit my budget. Thank you Gabriel

Great service, even though I didn’t receive the complete order

Friendly service and sales. Delivery was prompt again friendly and helpful staff.

Raul was helpful, seemed a little unapproachable at first, but was friendly throughout the transaction. Not overbearing and always on me, but was around to help me whenever I had any questions and was ready to make my purchase.

Eric and Robert made it easy and gave us a deal we could not resist. The Ashley Store was the best way to go! Impressive

Sergio was well informed and provided such a great experience for my wife and I. When ever you visit please ask for him for any mattress needs.

Excellent

(Translated by Google) Excellent service, very friendly seller and very good price (Original) Excelente atención ,muy amable el vendedor y muy buen precio

(Translated by Google) Excellent service, prices and products🤩 (Original) Excelente servicio, precios y productos🤩

Personnel was very helpful, very knowledgeable and overall very welcoming.

Elias my salesman great personality friendly n very helpful n found what I was looking for didn't take long. Thank you

Awesome service

Excellent customer service by our salesman Moises Arteaga; from the moment we walked in the door and he approached us to finale when we completed our of a Pro Adapt med hybrid king mattress with a Ergo pro smart king base and 2 cosmo pillows. He is very knowledgeable and knows the field very well. I recommend Moises Arteaga to any potential buyers at Ashley Furniture

Roger at Ashley’s furniture store helped me find the best couch for me! I’m so happy with my purchase and will definitely be back for more! Great service!

Gabby was very professional, knowledgeable and had lots of patience working with 4 seniors. Thank you Gabby.

The furniture is beautiful and had a great shopping experience.

Rosie did a great job educating us on the right mattress. So far so good 😊

MAGNIFICENT CUSTOMER SERVICE FROM CARLOS RODRIGUEZ IN SALES AT ASHLEY FURNITURE. 10 OUT OF 10 RECOMMEND CARLOS TO SERVE YOU AND HELP IN CHOOSING THE EXACT PIECE OF FURNITURE FOR YOUR LOCATION. EXPERT IN HIS FIELD AND OF SERVICE, PLEASE GO AND ASK FOR HIM TO MAKE YOUR EXPERIENCE MEMORABLE. 💯💯

Mike went,above and beyond. He rocks!

We highly recommend Ashley Home Store! Their customer service is outstanding! Many thanks to Michael Tamez for helping us choose the right mattress.

Our salesman was great just he had other clients at the same time but was super helpful and made the process quick and easy

Great sales person she went out of her way to help us, very smart and just a super nice woman. Best customer service I have had in a very long time.

Joe was great and patient with us during our decision proces.

If you come by, make sure to ask for either Isaiah or Abrahainy!! They are top notch and very willing to help you with any request, big or small! Seriously!

Mr Roger Cantu, is Friendly and respectful person he asked if I was looking for a mattress I said no I'm looking for a day bed he offered me what they have in the store or on line but not what I have in mind instead I ending buying a beautiful sofa I appreciate his time and effort to help me out with this process thank you for being so helpful 😊 🙏.

Great customer service. AB went above and beyond to help out with our family needs. Thank you!

Great and very professional staff, Mike was very knowledgeable and helped me out to make a better decision. Highly recommend Ashley Store.

Didn't have to shop anywhere else!

Great service

Spoke with Mike at the Ashley store in Mcallen…he was extremely helpful and was the first one to greet and help us as we walked in … he made the buying experience painless …Thanks Mike …Great job!!

We are happy with buying items

Great service

Excellent service

Extremely satisfied with customer service!

Moses did a great job in selling me a recliner on Friday that I went back on Saturday to purchase the matching sofa.

Great experience with Mrs. Rosie

Great place great service. Great attitude from the workers Moses. Thank him for his time and patience. Will be back soon

Great service. Isiash took the time to explain the benefits each mattress we tried and he helped us pick the best one that fit our needs.

The have very good people that make the service explendid, all soo the furniture are great

I walked in and Rosie assisted me right away with a lovely aura. I told her what I went in looking for and she lead the way and showed me so many different beautiful options. I am in love with my purchase, thank you Ashley’s furniture.

Great store and good deals

. Very pleasant shopping experience

From the minute i walked in to there store I was greeted with fast, curtious, and quality service. I was impressed with there selection of fine and affordable furniture on hand. I give Ashley furniture 5 star service and i am very satisfied with their business.

The guy was very knowledgeable about the product. Never felt pressured to buy. Would recommend to others.

(Translated by Google) We loved the sweep of merchandise and we got what we wanted, but the best thing of all was the treatment and service of the lady who attended to us...happy and grateful to Gaby... (Original) Nos encantó la barreda de mercancía y obtuvimos lo que queríamos ,pero lo mejor se todo fue el trato y servicio de la señorita q nos atendio...contentos y agradecidos con gaby...

Gabby was amazingly patient and accommodating. She took the time to walk us around and did a great job explaining our options.

quick, easy, and the staff was cool and explained everything i needed to know

Customer service was great!

So far our experience with Ashley furniture has been good. We'll see going forward with delivery.

Went in looking for a sofa set, came out with mattresses as well. The experience from beginning to end was great! Would recommend Ashley’s to anyone in the market to furnish their home.

Nice place with an amazing and abundant variety of stock. Furniture that’s available for customers with different needs. NONETHELESS, this place lacks value on customer service appreciation. Yesterday, while needing to buy a mattress, ROBERTO, ASHLEY’S SALESPERSON, decided to mock my son and his wife for not choosing their pricier mattress. The mattress was already chosen for purchase, yet this arrogant man, ROBERTO, decided to tell his coworker, in the most mocking manner, that this couple was there to buy cheap. My son confronted him and left to purchase at another place. Customer service values are imperative in all businesses, especially in these days where many customers are buying as a need for their home, not as a luxury. ONE ⭐️ FOR ASHELY’s AMAZING FURNITURE AND BEAUTIFUL STORE. MINUS FOUR ⭐️ FOR ALLOWING SALESMEN TO BE RUDE TO CUSTOMERS 👎🏼

If I could give a zero I would. I have been trying to get a recliner fixed that was delivered to me BROKEN. They have a “no return policy” this includes exchanging the chair out for one that actually works. Remains in the reclined position. I requested a date in October this year to get it fixed, as I live only part time at this home, instead they closed out the ticket. Mailed the part twice, now can’t get fixed until December 2023. I bought this chair in May!! Will never buy from Ashley again. The hours I have spent on this I will never get back. Ridiculous! Update: 12/14/23…. The repair man came to fix my chair on Monday, Ashley has sent 4 parts here, none of them were the motor which Ashley requested he change out. Ashley said the distribution center would call me, they did not. They said they don’t have a protocol to pick up the wrong parts sent, another person told me the repair man would pick up the parts, he was in a car and drove here from Houston, they do not pick up Ashley parts. 20 different answers from 20 different people. Went to the location I bought nearly $4,000 worth of furniture from and was told “just call customer service”, duh. The extra parts are in huge boxes, I don’t have room for them. He told me the manager was not in, but yes, if I brought the parts to them they would take them. I did that today, no one helped me, they were laughing at me from the front window and recording me. I opened the door and said “you really think that it’s funny this has been going on since May, that Ashley can’t even send the correct parts that they won’t even pick I the parts sent by mistake or pay to have them disposed of!” Then I left and called Ashley again. I finally reached someone, Sierra, a supervisor that was helpful. In the meantime Ashley called the cops, and I was told to remove the boxes or I wound get a citation for littering. Even though Ashley sent all the wrong items I was told they were now my property. And because Ashley cares so much for their customers I was also told if I ever entered the store again I would be arrested for trespassing. So I didn’t leave the parking lot until Ashley agreed, after hours on the phone, to remove the boxes. They were not going back into my vehicle, I would have taken the citation and gone to court before that happened. I’m sure they would have been laughing and recording while I tried to lift the giant boxes into my car. Now I’m supposed to go pick out another chair, they no longer make the recliner I purchased, SURPRISE!!! But, if I go into the Pharr store I will be arrested!! Yeah, like I want to go in and be bullied snd victimized some more! The officer did say it’s okay to picket at the store, totally within my rights. My other option is to get a lawyer for the 7 months of Ashley hell. I just want to add that I have never ever experienced anything like this. They are bullies and now I’m expected to go to another store and pick out another chair? Why couldn’t they just do the right thing to begin with? FYI, just down the road is a Rooms To Go…. They are awesome, no issues at all when I got my sofa sleeper. Another update: Ashley is giving me a full price return and picking up the broken chair due to all the issues and how I was treated today in person at the store. PS I like how the “owner” only responds to good reviews, and zero issues trying to help a customer that’s having 7 months of issues, but instead calls the cops.

Good experience

Friendly staff that helped me quickly find the right furniture for my needs with no pressure.

Very helpful

Great experience, great prices went in for a living room set but also bought a bedroom set. My rep was helpful and knowledgeable will visit again.

Beware!!! Don’t not do business with Ashley furniture !! The sales team is instructed to be sweet helpful and knowledgeable about the products they sell , and to sell the most expensive items. But once you have problems with the item, they give you the runaround and become offensive mean unprofessional and compulsive liars; until your trial or warranty time frame expires. The gangster looking manager was super unprofessional to begin with in the McAllen Tx. Store !! After no luck calling, texting the sales person, you are just left calling several customer service numbers you had to look up , and no one knows anything and can’t help. At the end of the day you just got stuck with a $5000 Matress and major body aches. Save yourself some time and money go get your furniture or Matress at a local costo or sans club ( purposely spelled wrong) and pay a fraction of a cost !!

Beware!!! Don't not do business with Ashley furniture !! The sales team is instructed to be sweet helpful and knowledgeable about the products they sell , and to sell the most expensive items. But once you have problems with the item, they give you the runaround and become offensive mean unprofessional and compulsive liars; until your trial or warranty time frame expires. The gangster looking manager was super unprofessional to begin with in the McAllen Tx. Store !! After no luck calling, texting the sales person, you are just left calling several customer service numbers you had to look up , and no one knows anything and can't help. At the end of the day you just got stuck with a $5000 Matress and major body aches. Save yourself some time and money go get your furniture or Matress at a local costo or sans club ( purposely spelled wrong) and pay a fraction of a cost !!

Great atmosphere and fantastic approach

Great experience. Michelle was really helpful and found us just what we needed. A big thank you to the team for coming through in a timely manner!

Great Customer Service and Discounts.

Your associate is a great sales man he deserves a raise he offered me to see different items and also sold me a clearance item plus the new item he ordered for me in the color I asked for

Thank you Moses for being so helpful.

The price is worth the wait; good discounts too.

My husband and I entered the store today and we were greeted by Mr. Carlos Rodriguez. We advised him we were looking to purchase a long dining room table & chairs that would sit eight people. He was very courteous and patient as he showed us various displays. Less than one hour entering the store we selected a dining room set, exactly what we had in mind to buy, color and all and made the purchase. Mr. Rodriguez listened to our need. He is a true professional and we will not hesitate to ask for his assistance next time we plan on making a purchase at Ashley Furniture.

Extremely unprofessional, bad business, liars, and to top it all, I was insulted by one of the employees at the Pharr Jackson location - GABRIEL. I'm forced to take legal action because first of all, I was NOT told about the separate charges even though that liar and sorry excuse for an employee Gabriel claims he did. I WOULD HAVE REMEMBERED an extra charge having to come out of my pocket. Second, I was LIED to by the sales manager, telling me my warranty credit would take care of my entire order. Third, I called Gabriel and after telling him I was NOT aware of the extra delivery and taxes charges, he lied again saying he did tell me and that it's not his fault I didn't remember. After he said that, I asked, "So now I'm stupid?". And what did he say? "Yes." Is this how you treat clients? Lie to them, make them wait WEEKS to claim MY MONEY'S worth of product, and then be called STUPID for not remembering something that was NOT said? I have never been so insulted and disgusted by a company after being a loyal customer, paying THOUSANDS of dollars in the past. It's such a shame how this store cornered me into this when I am ALWAYS trying to establish good relationships with vendors, companies, investors, etc.

Israel Garza helped a lot even with 20 percent discount and two yr zero interest

Great store and customer service

Roberto was very helpful! Thank you!!

The sales associate was vert courteous, knowledgeable and not pushing. Gave us space to look around.

Johnathan Trevino, salesman did a wonderful job.

Candy Guajardo is excellent at her job!! My sister just came to look and Candy sold us both on new beds!! No pressure sales and she is knowledgeable about all the products we were interested in! Great service!! Glad we stopped by! Thanks Candy!!

Excellent service

Excellent. Robert and gabby provided good service

Excellent customer service

Good quality products. The prices on the products are on the expensive side a person should shop around and check on line before making a decision.

Ordered a living room set August 5, was promised to have it 4 to 5 weeks but states that will arrive September 30, the management at this place is so bad that ill not be buying the rest of my furniture here, i hope ill get compensated? I doubt it because they already got my money, they will not care, just a warning.

Really nice sales guy!! Polite and had other possibilities for us.

I had a great salesman and I was treated with respect and dignity

Our salesman did a great job with discussing our options and showing us only the floor models we wanted to look at. Worked it so we were able to get a reasonable price for the loveseat reclinerwe wanted! Job well done

Great customer service, helpful never complained about us taking long or walking the same area or asking the same questions over and over. He was in a good mood the whole time he was polite and showed manners through every conversation

(Translated by Google) We bought a room in cash, the seller told us that if it was available that they would bring it to us in a few days, the day of delivery arrived and only one sofa arrived. Those who delivered told my husband that they would call him in 24 hours. My husband spoke and they had him on the line for 1 hour for nothing, then they called him and I don't even know when, terrible service!! (Original) Compramos una sala en efectivo , el vendedor nos dijo que si estaba disponible que en unos días nos la traían ,llego el día de la entrega y solo llego un sofá los que entregan le dijeron a mi esposo que en 24 hrs le llamaban . Mi esposo hablo y lo tuvieron 1 hora en línea para nada , después ellos le llamaron y que hasta no se cuando pésimo servicio!!

A very polite and nice gentleman

Excellent service

me tomo 3 meses, innumerables llamadas a un departamento de servicio al cliente que no funciona. pero al fin la recibí el producto. el la tienda nadie te atiende o te ayuda con este tipo de reclamos. gracias que le puede ver el fin a esta pesadilla.

Mr. Gabriel Beltran was amazing, friendly, understood our needs and even went beyond by staying late to get things done. We got what we needed and wanted. Have yet to have a bad experience at Ashley. ❤️

Raul was exceptional helping me find what I wanted especially at a reasonable price. He was patient and made me feel comfortable with my purchase.

They delivered a damage bed , manager very rude . I’m regret buy in this store

Kevin was awsome, everyone was friendly, and we were asked several times if someone was helping us. I will recommend this location 100%

My wife and I have now used Ashley Furniture to buy mattresses at two stores--in Brownsville and in Pharr. In both cases, the staff treated us with such kindness and respect that our experiences were entirely positive. These were big stores with an unimaginable variety of merchandise, and yet the people who have waited on us had patience equal to the store's enormous inventory. Based on this, I would happily recommend either store without reservation.

Im changing my review because a corner on my table was slightly damaged when it arrived. Ashley's informed me that I need to call Saw enterprises so a technician can come look at it. Saw enterprises isn't good. They are hard to get a hold of and after waiting a month they apparently sent a technician but he didn't get a hold of us. And he claimed he called twice but my partner had no missed calls. Ashleys my father will be hearing about this.

Mark was amazing! He was so helpful in helping us get the living room selection we really wanted. #weloveashleyfurniture

Erica worked with me! Very personable friendly!

Joe was the salesman that helped us. He was very friendly and helped us find exactly what we were looking for, down to the size we needed as well. Would definitely recommend and shop there again.

Great service, very kind, and understanding of our wants and needs.

Gabby was very helpful with my purchase. Ashley's furniture has a beautiful selection

Vanessa did a great job, very knowledgeable and helpful

Our salesman Moises was great! He was patient, not a pushy sales person and took the time to show us all the options and features we were looking for. He even came in a little early for us today for our second trip to make the purchase.

This was the second time shopping there. We asked for the same salesman that helped us out the first time. He is very nice and helpful. We will definitely be back..

Very helpful and friendly

Very friendly and very professional and caring salesman and manager

The price of their items exceed the quality. We purchased a bedroom set and the sales person lied to us about the promotion. We went again and it ends up they let go of that individual. Also, good luck with their customer service it's the worst part of it.

Really great furniture with affordable financing. The staff are so welcimng and a big thank you to Sergio for helping my wife and me pick out our first bedroom set!

We always have an excellence experience with Gabriel-- Pharr Ashley Location. He has excels at providing us the best experience to meet our furniture needs. Consistent and excellent service always!

Prompt, courteous and professional service!!!

Ashley sales woman Candy is very informative about furniture products being sold. Candy is a professional in sales. Thank you

Great selection

They have a good selection of furniture and their financing is very reasonable. Robert our sales representative was excellent. I enjoyed our shopping experience at Ashley Furniture.

Courtesy staff answered all our questions about the bedroom set we purchased. Will definitely buy from that store again

Our sales lady Lizzette was knowledgeable and friendly. Great service!

Candy was an exceptional sales person helping us through finding all if the facets that we cared for in furniture while assisting us through the financing process. Would recommend for promotion.

Excelent service Joe Covarrubias help was outstanding

At the store, they are great, but once it comes to delivery, it’s horrible, everything is delayed and they constantly change your delivery date, they’ve changed mine at least 4 times. Screws don’t come in the box, then have to wait for those to be shipped. I ordered my furniture in June, it’s almost September and still haven’t gotten everything. Calling customer service does nothing, they can never help, they can just tell you that it’s gonna take longer. Literally zero help, will probably never shop at Ashley’s again.

Good experience. The rep. Of Ashley Furniture store That helped us Was professional Kind and courteous.

The salesman was very knowledgeable about all of the furniture that we inquired about. Great service and they were very helpful they were quick to give us good deals that worked for us! Overall super service!

Moving to Houston … Need furniture fast. Kevin was exceptional. Beautiful furniture at excellent prices

So disappointed. Ordered a sofa and it was wrong one. Then I get a text telling me that I had ordered the wrong one

Great place to shop for furniture. Very helpful and knowledgeable!

Gabby approched us at the entrance and helped us out right away she was amazing . We got exactly what we needed,Thanks Gabby!

Joe Covarrubias helped me sister and I smoothly and we had a great experience buying furniture for the first time 😊

Excellent customer service!

Everyone was really friendly and helpful with great customer service I will definitely go back.

Helpful staff loved our experience! Thank you Israel for your help!

Rosie Balli was very patient and super friendly 😊. And that is what we received. I would definitely go again and recommend people to go with her.

Purchased a sofa & love seat that was on display, I noticed it was missing a pillow. The salesperson told me that it was probably in the back but made no effort to hunt it down. When I went back to pick it up pick the sofa was still missing the pillow so I told the young lady at the counter and she proceeded to order one or make believe that she was because almost a month later I call the call center to check in on the pillow only to find out it was never ordered. The nice gentleman took my info and a week later I got my pillow. Other than that I’m very happy with my purchase.

Customer service is super excellent

Eric and Mike were fantastic! They always take great care of us and the customer service is phenomenal! We will be back for all our home needs!

I went into the store to purchase a pillow, the customer service was very informative, helpful, respectful and fun! I brought my sisters along and they had a great time as well! Totally recommend Joe Covarrubias, he informed me of a buy one get the second one 50% off and I took on that deal! Will definitely come again! The pillows are beyond this world comfy, fresh and balances my neck while I sleep.

The Gentlemen robert was an amazing sales man to me and my wife very respected fun and we enjoyed his service!!

Great service

Carlos was amazing at greeting me as we came in the store all the way to help purchasing my couch. It was not an easy decision as all the options I had were super great! Thank you so much for your assistance and lovely convo we had. Highly recommend this location and service. Very knowledgeable.

Great customer service.

Your professional service was excellent

All staff was friendly and eager to help out.

Great help awesome customer service did everything they could to help us out

Awesome customer service I am very happy with the service we got. Sales lady and manager went above and beyond to get us the best deal.

As soon as I walked in, I was welcomed with a friendly smile and was asked if I needed help! I was looking forward in checking out there 75% specials promoted for this particular day. Took about 3 hours to observe and I was happy with my purchase. I was able to save about $2,000, on the special offers given by Ashley's!! Furthermore, the sales lady was very helpful and patient with me!!! Thank you, Extremely satisfied customer!!

I was greeted by Mr. Beltran as soon as I walked through the door. Mr. Beltran was very professional while being compassionate and considerate. To be honest, I had already gone to another furniture store and had decided on a recliner there. However, I was very impressed with the customer service I received at Ashley’s Furniture store and didn’t mind paying the extra cost on this recliner. I will definitely return to Ashley’s.

Over all a great experience. Our sales associate Isaiah was great and really patient while we struggled to choose the best sectional for us. Definitely recommend Ashley's for any furniture needs as they have a great variety and prices.

The worst experience ever. Just for selling me a dining set during my visit, they cheated me with the delivery date. They assure me that the I was going to receive my furniture on July 14 and magically one day before the delivery I had to call to confirm and they told me that a change occurred and that my new delivery date was set to July 21. During my purchase at the store I told the manager (Mike) that it was very important for me to receive the dining set on time. The company really does not care for customer needs and they just say: Sorry but that's the new delivery date. There is a lot of competition in this business so please don't forget to first take a look at Lack's, Gonzalez Furniture, Martinez Furniture and many others in the RGV.

Tried calling over and over and the options never went through saying it was outside business hrs when I was calling 1230 pm. And was never able to get with a person at the store. Horrible.

Sergio was patient and was a tremendous help.

Joe was very patient and super helpful. If I ever need more furniture for my home. I will definitely be going back with him. He made sure to give us the best discounts and he helped me find the best living room and the best mattress there is he was so patient that he helped my husband and I, look for at least two hours highly recommend you go with him!!

Do NOT shop at this Ashley furniture location. I ordered $2500+ worth of bedroom furniture. The order failed to be delivered on time, when I tried to contact my store representative they were on vacation, when the order was finally delivered the INCORRECT dresser had been scheduled/delivered. I went to another Ashley furniture location in Houston and they took care of me. When I returned to the Pharr location they said they couldn't do anything to offer store credit for everything that had gone wrong. Terrible customer experience with the products, and terrible customer experience with the customer service/manager team after.

Great customer service!

Absolutely loved the service!! Will definitely be returning!!

Great experience!

Loved the customer service.Sales person was patient and informative! The process was quick and easy!

Great experience shopping with Vanessa! She was so helpful and made sure we got the best value for what we wanted. We had a really enjoyable experience picking out our sons first real bed! 💕

Told the salesman what we needed and within a week we had our couch. Delivery was quick. Would buy from them again.

Very good customer service. We worked with Isaiah and he was awesome. BUT, had to cancel full order due to changed delivery date twice. Half my order had been sitting in the warehouse for some time. Second part of the order had been discontinued for two weeks and never got a phone call to replace. Very disorganized and lack of communication was very frustrating. Hope u have better luck.

Never again will I buy from them again!! To start off the vendor was charging me almost $500 more and kept on saying I just didn't see the discounts. Then I asked to speak to a manager and as I was explaining the manager my over charges and the vendor got upset and said he didn't want the sell anymore "to put it on the house". To top it off they keep on backing up my order because they don't have the product on stock! It's been almost a month and I am going to cancel my order! Horrible service!

Professional staff with knowledge about their products. Gabby was very helpful in answering all our questions.

IM always Recibe a very good customer service They always look for the best choice for me and explain the finance Even the service department has a very good communication and always on time ❤️

👍

Quick service

(Translated by Google) Good deal from Sergio. Very kind and solved all our doubts. (Original) Buen trato de Sergio. Muy amable y nos solucionó todas nuestras dudas.

Very helpful and polite. Everything was explained very well. Great customer service :)

Great experience. A lot of options to choose from and a very nice showroom.

Great customer service! Great selection

Sergio was outstanding and very informative.

Robert was very sweet & patient & knowledgable about product!!! Great experience👍😎❤️

Great salesman

Staff (Gabby) super friendly and helpful, we got everything we wanted and a little bit more ❤️

Good

Very friendly and knowledgeable sales person.

Salesperson listened and took me to exactly what I wanted! Great price….so I made my purchase promptly!

Excellent service, Carlos Rodriguez helped us with enough information to make a decision on all our items. He was very friendly and store kept helping us after closing time.

Excellent staff !

Ashley’s furniture in McAllen is amazing! The salesman and manager were super nice, friendly, and very willing to answer any and all questions!

Was great experience as always ver professional

I visited Ashley Furniture this afternoon and Raul was amazing. He answered all my questions and was very patient while I browsed and made a decision on my purchase. This store has an extensive selection of quality furniture and fantastic customer service.

Gaby Quesada was helpful, knowledgeable and very courteous to us, thanks to her, we’ll be back!

The in store process was amazing, and we love our new couch! However, the delivery process had issues. We tried updating our apartment number and contact number several times to no avail, and our poor delivery man had to haul the couch unnecessarily up AND down three flights of stairs. With that being said, the delivery men were quick and efficient, and they set up everything just the way we wanted.

I purchased 3 pieces of furniture on 5/27/2023. I received one of my items on 6/3/2023 and the other 2 pieces should have been delivered on 6/6/2023. I received a notice the 2 items would not be delivered until the next day (6/7/2023), but due to scheduled surgery, I asked for a different date. Later that same day, I was told they would be in contact with me for a future date. Here I am ONE MONTH later, STILL waiting. I have since been told of a system outage and when my ONE of the three pieces was delivered, all the invoice was cleared out. I find it ridiculous that a business can continue to run on such an inconvenience to their customers, seeing that the first payment (I did pay half of the total) is due in 7 days.

I cannot comment on the recliners (2), as we have not received them yet (ordered and paid in full June 25, delivery maybe on July 7th). I was pretty surprised to find out that we are charged $176.00 for shipping and we are local. IKEA is charging $100.00 to deliver inside our home and they are near San Antonio (complete bedroom set, coffee and end tables. If I remember correctly, we would still be changed the $176,00 even if we picked them up. I’ll be sure to post another review once we receive the recliners.

Great customer's service and great products

Very courteous and efficient. All our questions were answered with no pressure. Great buying experience.

Gabby was very professional and showed us every product we were interested in in full detail. Would recommend anyone to Ashley Furniture in the future.

Ashley Home Furnishings is so in the dark ages with paying for something for someone else. I live in San Antonio and the person buying a recliner I’m paying for lives in McAllen. Constant broken or corrupt links to pay, no pay on the phone. Just antiquated ways of doing things for a large corporation.

I got greeted at the door right away, and offered assistance fast, which being someone who wants to go in and do my scheduled things as fast as I can really meant a lot. Candy was very nice and helpful. Explained the current offers to me and gave me the options I needed. I will keep updated after delivery to see how things go. 🫡

Very fast service great staff specially candy

Gabriela in sales was very helpful.

Ashley’s furniture in McAllen is amazing!!! The managers are super nice, friendly, and very willing to answer any and all questions! We were there for about 2 hours looking at furniture and trying to decide on the best items. They helped us and gave us all the information we needed to make the best decisions for us! Thank you Ashley! We are excited to receive our furniture!!😍

Erica was great ! We were greeted as soon as we walked in the store. I told her we were going to look around and gave us our space but kept checking in on us until we were ready with questions and ready to make a selection. The process was quick and easy!

Beautiful show room. Originally started online but had issues closing order ended up at store and I’m glad I did. Got to see what I was looking at plus got same price with financing. Thanks

Great people and very helpful.

Very satisfied with the customer service from isaiah for helping me and my mom find a good couch!

Friendly service from Gabriel and Gabby. They kindly gave us our space as we selected our furniture and were nearby to answer all our questions that helped us make our final selections. SHOUT OUT TO THEM!

Great customer service

Great cuatomer service and great variety of products to offer.

Great service.

Overall the experience was pretty poor. We had been waiting on delivery and when it was delivered it was missing bed rails that apparently are no longer made. Overall disappointing experience.

(Translated by Google) The very professional and warm service. All of very high quality. Very pleased. (Original) El servicio muy profesional y cálido.todo de muy alta calidad.muy complacidos.

Robert was amazing. He was kind, knowledgeable, patient and professional.

Sergio assisted me in making multiple purchases. He was extremely helpful and i appreciated the fact that he didn’t push me to purchase the most expensive items. He listened to what I wanted and made awesome recommendations.

I was originally going to order my sofas online through the Ashley website but I am so glad my husband convinced me to go in person. Juan Velazquez was very helpful and we ended up getting coffee and end tables as well in a better deal.

(Translated by Google) Excellent service attention and price. (Original) Excelente servicio atención y precio.

Very nice employee very helpful, we really appreciate it thank you so much

Haven’t had my damaged item resolved

Tengo mas de 7 meses tratando de aser un exchange porke mi sala vino quebrada desde que me la hicieron delivery. I no me la kieren cambiar i yo agarre la insurance i nada. En pocas palabras no se los recomiendo para nada. Pero cada quien

Kevin was so helpful!!

Erica was awesome. We did not feel pressure. Very pleasant experience.

Pleasant.

Atmosphere was nice and friendly

This was my second purchase from Ashley's. The salesman, RV, was very attentive, answered all my questions and treated me with respect. The transaction went very smoothly. I was very satisfied.

Sales Rep was very knowledgeable and polite...great job..

Very good service

This morning I met a young sales lady named Gabby. I explained to her what I needed, and she showed me exactly what I wanted. A manager gave me an additional discount which made the price great. Excellent service.

Very polite