Ashley Store | Pharr, TX 78577
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Pharr, TX represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Pharr, Texas at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us in Jackson Palmer Crossing, next to Staples. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
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Chrystal has been incredibly helpful despite our limited budget, she has been very patient with us, taking the time to compute the costs and answer all of our questions.
Clear communication, courteous, and arrived on time as promised.
The sells person that helped me out was fantastic he was Joe Covarrubias highly recommended
ATTENTION; I recently had an experience at Ashley's Furniture that left me with mixed feelings. My interaction with the salesperson, a young gentleman named Tony, was amazing. He took great care of us, built rapport, and provided the best sales experience he could. His efforts were truly commendable. At one point, I asked to speak with a store manager about the price discrepancy between the online and store prices, which felt misleading. Instead of providing positive reinforcement or clarity, the manager gave off a negative, "better than you" and annoyed vibe. He suggested that if I wanted a different price, I should look for cheaper furniture elsewhere, which was not why I called him over. I felt this was unnecessary and unhelpful. He could have simply informed me of the final price. I returned the next day, which was Sunday, and decided to make the purchase. To my surprise, the price was actually what I had initially expected: $1298 with tax included for the two sofas(I thought it was that plus tax). Had the manager communicated this clearly, I would have made the purchase the previous day. Unfortunately, due to this delay, the sofas are now out of stock, and I have to wait until September for them to be available. Overall, I would rate Isaac, the salesperson, five stars for his excellent service. However, the manager's handling of the situation deserves only one star. A manager's role in a sales interaction should be to overcome objections and facilitate the sale, but that did not happen in this case. I have a strong feeling that if it weren't for Isaac, I would not have made the purchase. People buy from people, and Tony’s service was the reason I chose to buy. Given that we spent $2,300, this experience was significant enough to warrant a detailed review.
Moises was courteous and friendly as he patiently helped us pick the best furniture for our home.
Friendly, helpful, knowledgeable. Will definitely go back!
Great service
Rogelio was very helpful and knowledgeable
Great customer service from Mike Tamez!
My mother and i were helped out by salesmen Robert Guajardo, Very knowledgeable and awesome customer service. I went in with specific needs for a children bed set, also walked out with a recliner sofa. Highly recommend this store and this sales specialist. Robert thank you very much and God Bless.
The delivery guys were very prompt and were very helpful in putting together my desk. Awesome guys.
Great experience. Would definitely recommend. Staff is really nice.
Very helpful and knowledgeable
Very disappointed online and on the door say they close at 9pm and we got there 15 minutes before 9 and the door was locked. The employees just looked at us like we had done something wrong. 👎👎
Not very satisfy
Everything was fantastic. Fantastic customer service.
Moises Arteaga was very informative and has excellent customer service skills.
Very professional and helpful personnel.
Great customer service. Answered all my questions and was very helpful.
Excellent customer service, the help from the representative helped us choose what we were looking for. I will definitely recommend the store
Isaiah was very helpful in what type of bed we were looking for. Very pleasant experience. Very pleasant salesman
Had a great experience with customer service. Especially with Lucy J. She was kind and patient, answered all our questions and her managers did us a solid too with the sale. Great team 👍🏼
Very good experience with the seller Robert Guajardo who also brought the manager to give us the best deal and discount.
Elias has been one of the top sales persons I’ve dealt with, he valued my time very much and got me a great deal
Do not recommend. They lie to customers. Then management only says there is nothing they can do. I highly recommend Lacks furniture I got better service there.
They lie to customers about warranty. We were told we would get full refund if we didn't use . Now we are told it's store credit. Do not recommend. Managers respond is we are sorry. not helpful. not happy with their customer service
Great experience and very friendly. 😊 Will be back again.
Great help! If looking for a mattress, Robert is the guy!
This Ashley furniture store in McAllen is nicely designed with numerous options to choose from , and they have good customer service with very kind and patient salesman. Thank you for a good experience.
Customer service was excellent
Great selection of stylish furniture at reasonable prices. Helpful staff made the shopping experience smooth and enjoyable. Will definitely return for future purchases!
Friendly service.
It was a great experience. I like the way everyone was friendly and patient.
(Translated by Google) Excellent attention! Very nice furniture (Original) Excelente atencion! Muy lindos muebles
Good service 👍
The recliner I had seen on line was out of stock so had to order it. The salesman was very attentive the only thing I don’t like is one would buy something and it would be delivered now everything is charged since they are a franchise business
My sister and I were very impressed. Everyone was friendly and professional.
Our Sales Representative, Robert Guajardo, was very helpful in assisting us with our selection of furniture & with the financing of our merchandise.
Love it! Great service from all staff!!
Great customer service!
Good experience
Great customer sales service. Salesman very attentive and very knowledgeable items I was looking for. Was able to purchase what I was looking for. Thank you for the help! Keep up good work.
Gabriel provided an excellent service for us! Quick and easy, filled with great conversation! I would 100% recommend him during your next visit.
(Translated by Google) On May 28th we went to buy a room and the salesman Joe did not set a date to go pick it up at the Harlingen warehouse on Sunday June 16th... we live in Mission, it is 50 minutes to Harlingen and we went and it turns out that the The winery closes every Sunday and Monday, we arrived at Ashley de la Jackson to talk to a manager who would help us with that and we were assisted by a girl manager from whom we explained everything that had happened, we showed her the messages we had to Ashley furniture had sent us a reminder to lift the armchairs we talked to her about everything and ps we were very upset by all that was happening and she just said let me check she left and never apologized to us for what happened... she and another Manager called Erik was behind the counter laughing and didn't come to tell us anything until my husband went and asked what was going on and Erik the manager was very rude telling us that in fact the chairs weren't even in the warehouse and the available date was a chair on the 20th. June and the other June 24, they never apologized to us on the contrary they made it look like it was our mistake, we decided to cancel the order more than anything because of the bad treatment we received from the manager Erik... he is a terrible manager not understanding how they can having that type of people to serve clients... on Saturday the day before I sold my room thinking that on Sunday I would put my new room and now I am without a room, the next day we went to Room to go and in 1 week we They deliver our room! (Original) El dia 28 de Mayo fumos a comprar una sala y el vendedor Joe no puso fecha para ir a levantarna a la bodega de Harlingen en día domingo 16 de Junio... nosotros vivimos en Mission hacemos 50 min para Harlingen y fuimos y resulta k la bodega cierran todos los domingos y lunes, llegamos a Ashley de la Jackson para hablar con un manegador y que nos ayudará con eso y nos atendió una manegadora muchacha de unos la cual le explicamos todo lo que abia pasado le enseñamos los mensajes k teníamos que Ashley furniture nos abian mandado de recordatorio para levantar los sillones le platicamos todo y ps de k estábamos muy molestos por todo eso k estaba pasando y solamente dijo dejame chekar se fue y nunca nos pidió algunas disculpa por lo sucedido... ella y otro Manegador llamado Erik estaban detrás de mostrador riéndose y no venían a decirnos nada hazta que mi esposo va y pregunta que esta pasando y Erik el manegador fue muy grosero diciéndonos que de echo los sillones ni estaban en la bodega k la fecha disponible era un sillón el 20 de Junio y el otro 24 de Junio, nunca se disculparon con nosotros al contrario hacían ver como si era nuestro error , decidimos cancelar la orden más que nada por el mal trato que recibimos del manegador Erik... es un pésimo manegador no entendiendo como pueden tener a ese tipo de personas para atender a los clientes.... el sábado un día antes vendí mi sala pensando k el domingo pondría mi nueva sala y ahora estoi sin sala, al día siguiente fuimos a Room to go y en 1 semana nos entregan nuestra sala !
Our sales person, Moises, was knowledgeable, patient and thorough. It made our experience much more pleasant. The gal that helped him was great too!
(Translated by Google) Very bad service from the manager named Erik, apart from being a bitter fat man, we bought a room when we were first in junior and as we were going to build it on June 16, they sent us on a Sunday, which was closed, the winery went from Mission to Harlingen and it was closed, we went At the furniture store to talk to a manager, that Erik took care of us in a very bad way, he told us if you want it, I'll send it to you on that date in 2 parts and if not, thank you, it's great for them without apologizing or anything, very bad experience!! (Original) Muy mal servicio del manejador de nombre erik aparte de gordo amargado, compramos una sala los primeros de junior y segun la ibamos a levantar el 16 de junio nos mandaron en domingo lo cual estaba cerrada la bodega fuimos desde mission asta harlingen y estaba cerrada, fuimos ala muebleria a ablar con un manejador nos atendio ese erik de muy mala manera nos dijo si la quieren se las mando tal fecha en 2 partes y si no gracias que les balla bien sin pedir disculpas ni nada muy mal experiencia!!
Could not have bn better. Don't change anything..AB my sales man was fantastic. I will shop wit u again
Great Deals for Great Products. I was able to furnish most of my apartment at a great price. Highly recommend Ashley and it's staff. Manager took the time and helped me with a jump. Rosie at the Pharr, Texas store did a great job finding us what we needed at a great price. Highly recommend you ask for her. Great communication. Thank you
One of my best experience at Ashly with Gabby. I’ve been to other furniture stores and Ashly was the best. Gabby took care of my need for a mattress and was very patient with me. She is a great salesperson. Thank you Gabby!!
(Translated by Google) Very bad experience shopping here. I was very disappointed because I felt like I was getting a good deal and they were practically ripping me off. The first thing was that the seller added a guarantee to the entire purchase when we told him no and the poor quality of the furniture for a high price. It is not worth buying here, in quality and price I go with Rooms to Go. (Original) Muy mala experiencia comprando aquí. Quedé muy decepcionada porque sentí que estaba haciendo un buen negocio y prácticamente me estaban estafando , lo primero fue que el vendedor agregó garantía a toda la compra cuando bien le dijimos que no y la mala calidad de los muebles por un precio alto. No vale la pena comprar aquí, en calidad y precio me voy con Rooms to Go.
The service was excellent really nice staff and on top of there game
Ms. Rosie Balli was our consultant and she was absolutely amazing and extremely helpful. I would go back here just for her!
Amazing! Rosie Balli was very helpful and really nice. I will most def come back to buy from her again!
Beautiful showroom and great service!
(Translated by Google) Excellent customer service (Original) Excelente servicio servicio al cliente
Great experience
(Translated by Google) I received defective chairs and the customer service is terrible. It's been 4 months now and they still can't solve it, they change the appointment further and further away. (Original) Me llegaron sillas defectuosas y el servicio a cliente es pésimo ya llevo 4 meses y aún no me pueden resolver , cambian la cita cada vez más lejos.
Mr Beltran was super helpful and patient. Worked the numbers that best served our needs. Used all available deals to give us the best price. One of the best salesmen i have done business with. Ask for him when visiting Ashley furniture.
Ashley furniture had a great selection of furniture. The associates were nice and helpful.
They have a very good service.the best.
Moises Arteaga from Ashley’s in Mcallen has the best customer service! He is very knowledgeable and was patient with my husband and I while we made decisions for our home. Thank you Moises for making our shopping experience at Ashley’s so pleasant!
Rosie was a great sales lady. Made us feel at ease and comfortable. Though the printer gave her a hard time and the gentlemen coworkers weren’t much help. She handled it all well. We will be back.
(Translated by Google) I bought a recliner for my TV room. Antonio Salazar helped me, in the Pharr TX store, excellent service on his part, he explained everything perfectly and his treatment was very friendly. (Original) Compre un sillón reclinable para mí cuarto de TV. Me atendió Antonio Salazar, en la tienda de Pharr TX excelente servicio por su parte nos explico todo perfectamente y su trato fue muy amable.
We purchased a dining room table on April 20th. Our experience with the salesman was great. Our furniture was scheduled for delivery on May 4th but was rescheduled to May 16th due to there were two missing parts. Parts were scheduled to be arrive at their warehouse on the 14th so we agreed for delivery on the 16th. Delivery was made timely however they weren’t able to fully assemble the table due to they were missing the base and so other part. Neither my husband or I knew that if they left the table at our house the sale was final. The delivery man left the table belly up sitting on four of the new chairs. When my husband called me to let me know of the delivery I immediately called Ashley’s Customer Service to ask them to have the table picked up but I was informed they don’t take back used furniture. I let them know it wasn’t used, it had just been delivered less than an hour ago and it was fully assembled therefore we couldn’t use it.The answer was still no. I asked to speak to a manager. The transferred me to a supervisor and I was told the same thing. We couldn’t return it. I ask to speak to someone one in upper management but no one called me back. I went to the store after work and spoke to our salesman and he said there was nothing he could do. I let him know I wanted to speak to someone in upper management. He said he’d send an email but again no one called me back. I have make several calls but I get the same answer over and over and upper management never calls me back. Missing parts are due for delivery June 16th. Two months after original purchase. I can’t believe how inconsiderate they have been over this situation. Apparently Ashley’s doesn’t care much about customer satisfaction and the inconvenience they have caused my family. And to make matters worse I’ve actually made the first payment on something we can’t use. I will never ever step into an Ashley store again. I am telling ever family and friends of our experience with Ashley’s. We had a similar experience about 7 or 8 years ago with Ashley’s but we were able to return the furniture that time. We thought we’d give Ashley’s a second chance but never ever again.
Very good experience. Sales rep was knowledgeable, courteous, and pleasant.
Great experience!
Raul was great. Everything we t well.
Really good service
Went In just to look, thought this place may be to expensive but we came out with a great deal Mr Rogelio Cantu made the impossible, possible for us he was a great, calm and helpful salesman made the purchasing process super simple and easy. All in all highly recommend this Ashley's store.
Our experience with Ashley Furniture Store today was amazing. Francisco played an integral part in obtaining exactly what we were looking for. He took the time to listen to our needs and provided several options to choose from along with explaining the time frames it would take to receive our items. I personally loved the fact that we did not feel pressured at any point in time. Thank you for a tranquil experience.
Salesman was very helpful and took his time showing me what I was looking for.
Don’t remember the name of the lady that helped me, sorry, but she did great. We purchased cash and they were very accommodating. I will definitely be going back to get a bedroom. Only downside is the delivery fee, a bit high imo.
Really great customer service!
Received the wrong the wrong bed and the online number can’t do anything and the store isn’t calling me back. The sales rep Isiah Campos is also no help. This is outrageous, I feel like they robbed me for $1000, gave me an inferior product and aren’t even getting on the phone with me.
(Translated by Google) Perfect attention from Antonio Salazar (Original) Perfecta atencion de parte de Antonio Salazar
I love this great store fantastic.
Buyer Beware!!! Bought two leather sofas on March 30th and they were just delivered today on 06/01/24. The salesman had promised we'd have them no later than 5/5/24. To make matters worse, one of the sofas was damaged.
Don't buy here they don't take responsibility for damages they do to your property had delivery drivers come and bring my furniture to my home and they did not carry the furniture instead dragged it in the vinyl floor and teared it and they continue to give me the run around that they know they damaged it but only want to give me $500 which would not even cover the labor or the materials they have their own insurance and still don't want to pay I waited for 2 months for them to make things right saying they would have someone come repair it and then lied that they actually came by and repaired the damages and I would have to tell them that it's not true that I have security cameras proving that they are lying don't buy here
Bad service they delivered my furniture and the guys who delivered they ripped my floor and I put a claim about property damage and they don’t want to take responsibility about it. My First home .
(Translated by Google) Here I found the dining room I was looking for, they have variety and the service was excellent, thanks to Robert Guajardo for his patience and excellent customer service. (Original) Aquí encontré el comedor que estaba buscando tienen variedad y la atención fue excelente, gracias a Robert Guajardo por su paciencia y su excelente customer service .
Isaiah had great customer service! Very helpful he answered all my questions. We will be returning soon to finish decorating our home 💕Thanks Isaiah:)
Great customer service. Moises was really great to work with.
Overall good experience.
(Translated by Google) Excellent service from Moisés Arteaga 🙂 (Original) Excelente servicio de Moisés Arteaga 🙂
Went in to buy a mattress, and was attended by Gabriel. His attention toward me and my wife are second to none!!! Grate customer service and very knowledgeable, would highly recommend Ashley’s Furniture..
My experience was fantastic. Both representatives were excellent seller. Their communication skills were outstanding. I wish there were more people that don’t take the elderly for granted. Raul and Claraliz thanks for your skills and attention for helping me with the trensection of my new base and mattress.
Great experience.
I loved how Lucia approached me with a kind and helpful smile. She asked all the right questions to figure out what I was looking for without being pushy. I loved how she knew her merchandise, sales and warranties. I walked out with something I liked for the price I was looking for. Great service and product!
A.B. Helped us along with another person whose name I didn’t get but they weren’t like most sales people who are leaching on you while we shopped. We were able to look around at ease and we’re around if we had any questions. Great and smooth experience!
I’d have to say my sales person was amazing. The gentleman that sits behind the desk that’s supposed to support the sales. People doesn’t quite have the skill set to understand what Customer Service means, it’s unfortunate. The attitude of the person sitting behind the desk, eating Doritos and drinking Red Bull Was more interested in saying why I couldn’t get delivery service even though I was paying for it and blaming the sales person. I bought another item before I left and he still continued with his rant about what you have to have paid prior to the transaction. Procedure you cannot get the service. I asked him if this was a Contract service or one of their employees and he says well we contract him but they are delivery service. I said so why couldn’t you just ask them to include it since I’m paying for it. He said it’s your sales person fault and that they just don’t allow that to happen I was very close to asking for a refund and then turning around and buying it again just so he can see how ridiculous and poor his customer service was.
I found a sleeper love seat couch! Exactly what I needed for our small space. The salesman Moises Arteaga was especially helpful with his suggestions. Very happy with our selections and attention given to our needs. Would definitely shop again at this location in Pharr. 👍😊😍
(Translated by Google) I love this store! I have purchased almost all of the furniture in my home at Ashley's for the past 12 years. Great selection and a beautiful showroom. The sales staff is always friendly and helpful, not pushy. And it's fun to browse home decor ideas in the store! (Original) ¡Me encanta esta tienda! Compré casi todos los muebles de mi casa en Ashley's durante los últimos 12 años. Gran selección y una hermosa sala de exposición. El personal de ventas siempre es amable y servicial, no agresivo. ¡Y es divertido buscar ideas de decoración para el hogar en la tienda!
Mr. Beltrán is a great person. Provided great customer service experience
No refunds, no exchanges, bad Ashley brand products, and bad customer service from store manager. Promised a gift card upon my purchase via mail and never received it. I will never purchase anything from that store. Beware and read the terrible reviews.
Elias was very helpful and very attentive. He knew exactly we were asking for and we were all done within an hour.
Gabby did a great job in meeting our needs and finding the products we wanted. Internet is slow. Better options for delivery of clearance items by Ashley needed.
Great experience here. Salespeople were readily available not at all pushy. They answered our questions and were very helpful. Prices were great too.
Gabriel B. helped me and my mother out today. He went above and beyond in helping us find the perfect couch and bed. He was patient with us, very informative and extremely helpful. Any questions we had, he answered with grace, any concerns we had, he reassured us and he was just overall super friendly. He did amazing and I would recommend shopping here, and having him assist you. It was such a great shopping experience. Thank you Gabriel, for all your help and genuine kindness!
Got charged delivery fee twice for a sectional.
Very knowledgeable and awesome customer service by sales specialist Robert Guajardo. I went in with specific needs and Robert did not try to over sale or veer me to anything else and stuck to what I needed and got me in and out with in 20 minutes even though the sale was not that big. Highly recommend this store and this sales specialist. If you read this Robert thank you very much and God Bless
Great service. Joe helped me find exactly what I was looking for. He’s great at his job!
First time ever shopping here. Great service and many options to choose from. Mr. Moises was a great salesman...not pushy and very informative and patient.
Pleasant visit. I went in knowing what I wanted and was in and out of the store within 30-45 mins. I just wish they had more availability with deliveries. It wasn't too much of a wait but still would be nice. Nonetheless, the ladies were very helpful and answered all my questions.
My mom needed a new mattress because hers was 15 years old. We were helped by two different sales reps and a manager at Ashley's. They worked as a team and answered all my questions and made sure I got exactly what I needed. They also weren't pushy and trying to sell me things I didn't need. Based on my experience I will shop here again and I will recommend this store to my friends.
Very friendly staff and highly satisfied with my purchase
Great place to shop.
Excellent customer service.
My experience with Ashley it was amazing. Aleida my seller agent has an outstanding customer service. The reason why I decided to buy in Ashley it was because Aleida. You should agents like her. She explained everything very well. She was so patient showing us everything we asked. She didn’t look for her commission she really cares the client. The process was smoothly. Thank you for everything
Great experience, went in looking for a sofa that would recline in a dark brown and that's exactly what I got. It was on clearance so I got a great price, plus no interest financing.
(Translated by Google) Excellent service, thank you very much (Original) Excelente servicio, muchas gracias
Was a good experience sales person was helpful
Store was very clean and presentable. The sales woman was very courteous and professional.
I was recommended to go to Ashley's by a co-worker. I went and I feel like I got the best service possible. I was tended to right away and Robert asked an associate to assist me. He showed me the selection of round tables and assisted me in selecting the chairs. He got me the best price possible also. Thank you team for a great job.
The gentleman that attended us was really helpful. Great service
Such a great experience & phenomenal staff !
Horrible experience. As soon as the table was delivered, which was months and months after we purchased the table, it peeled in the center. We went round and round, sending pictures that they asked for, and when we would follow up, they would ask us to send the photos again. The store only gave us a number to handle it and said that was not their responsibility and that the people at the number they gave us should take care of it.
Definitely do not recommend buying furniture from this store my recent purchases came totally different items and it wasn’t even what I ordered and the customer service representative gives me the run around every time I want to talk about returning my product definitely take your purchase else way this furniture store is not worth it !
I had a really great experience looking for sofas. The team was helpful, knowledgeable, and welcoming. Would highly recommend!
Amazing staff and selection
Sergio the sale person was extremely helpful and the selection as good.
Excellent customer service and help me find exactly what I was looking for.
Highly recommend visiting Ashley's Homestore at this location! I had originally called over the phone to inquire about a sectional that I wanted to check out and Mike the Sales Manager was super helpful and inviting and encouraged me to go ahead and check out the sectional since they had it on display. Me and my wife walked in and he immediately welcomed us and showed us the sectional and gave us all the info we needed (measurements, price, eta for delivery, etc.) We ended up working out a deal and he made the process super easy when making our purchase! We got 3 out of our 4 pieces of furniture within 2 weeks! The delivery also went very well! Super satisfied with Mike and the Ashley team! Will definitely be visiting again in the future for a new bed and more furniture. :)
Rosie Balli was very helpful in helping us choose our bedroom set. Very professional and friendly.
Great Customer Service, very attentive and helpful.
The best customer service! Michael was awesome!
Excellent experience.thank Moises
Great service, Victor was very helpful! So happy with my purchase!
Great Service. Great Sales Group
it was a good experience getting my first furniture here
Alex villalpando was friendly and patient. Great customer service.
Very polite and professional both my sales lady and bedding expert!!!!
Great furniture shopping experience, I have bought several times from Ashley and am always pleased with the sales people and products I have purchased. I will definitely come back.
We had a good experience at the Ashley store with Sales Lady. She was very helpful and very patient with us. We however did not appreciate when the Store Manager came by. My husband and I felt pressured and it really left a sour taste to our buying experience. He told us that we only had upto 7pm that day to decide if not we would miss out on the sale. He repeated this three times. We had already gotten approved for credit and that should have indicated that we were interested. Thank you for the opportunity to leave a comment.
(Translated by Google) Excellent client service. The counter that served me was very friendly from the first moment I entered the store. (Original) Excelente servicio al cliente. La mostradora que me atendió fue muy amable desde el primer momento en que entré a la tienda.
This place is an absolute joke! ROBERT was my salesperson and he placed orders using my name and social security without my authorization, as well as sent those items to an unauthorized place. Robert and his manager MIKE have refused to take accountability for this or assist me in any way, why would they? They received their commission and that’s all that matters to them. Ashley’s corporate refuses to assist as well, apparently sales people can place items under your behalf without your knowledge or consent, send those items where ever they want and as long as someone signs for it, it’s out of their hands. So I guess, the neighbor, the Gardner, random homeless person can sign for something and it’s up to you to pay for it. They can’t even tell me who singed for these items!!! Watch out for this place, it is a complete SCAM.
I came here once two years ago and haven’t gone any where else since! Ask for Robert or Erica. Friendly, pleasant, welcoming, accommodating, and so much more.
Our sales rep was great and helped us find exactly what we were looking for. Thankd
I have purchase furniture every few years but I had never previously purchased from Ashley. Well this will be the first and last time. It has been the worst experience. I had trouble with several pieces upon delivery. They can’t return, or exchange items that are damaged at or before delivery. I had to file a claim, wait for appointments and try to get it repaired. It has been more that two months and I still wait. Horrible customer service, and products. NEVER Again will I shop there or will I EVER recommend them.
Excellent service!
Went in looking for a matres for my wife .went in Mosses and his superver step in and helped me with the perfect matres and bed frame that my wife needs for health condition..thanks guys for your help...I had been there before..Nice friendly place..thanks..will take my wife soon to decide the matres softness and test nap..ha ha..
Gabriel Beltran was friendly and patient. Answered every question or concern that I had. Great service!
Had a great experience furniture shopping at Ashley furniture store, even with a 2 year old. Railey, our sales associate, and Mike the manager had amazing customer service. We were in there to just “look around” but the quality of everything SOLD US! Thank you Railey and Mike.
Sales rep was very knowledgeable about the beds, helping us with the right mattress to fit our budget. Great service.
Great service, quick and found what I wanted for a good price. Robert did a great job helping me.
Quick and easy service
Excellent service by Alex Villalpando and the store manager. The guys from the warehouse help me tons to load and wrap my furniture
Bought a bed online, it's defective and I called just at a year. The manufacture warranty isn't active anymore. Guess they make their beds to only last one year. I also bought furniture protection, but that isn't included. Will never spend money there again.
10 start rating had one heck of an experience
Salesperson was very attentive and courteous
I'm glad I call you all at Ashley when I was looking to buy some mattresses. Thanks for helping me Ochoa
Excellent service and the furniture is beautiful!!
Great place and great customer service from Kevin! Look for him he will give you a great deal!
(Translated by Google) Everything was very good, the lady helped us a lot, and never left us, I thought she wasn't going to buy anything, but she made 2 purchases. Thank you Aleida (Original) Todo estuvo muy bien, la senorita nos ayudo bastante, y nunca nos dejo, la vdd pense que no iba a comprar nada, pero hicios 2 compras. Gracias Aleida
I enjoyed it like a visit Moses is a very nice person. As A sales person he is good at his job. Ashley's got to be proud to have a sales person like Moses. Thanks Ashley's.
Very professional & helpful with discounts. Thank you for your prompt attention & amazing customer service.
Good customer services and helpful
Reason for going to Ashley's was to purchase a recliner. Ended up with a sofa that seats 2 and is a powered recliner for each seat. Salesperson Elias was very helpful and explained cost, discounts and various options on recliners. He got us a great deal. Walked out of store very satisfied with purchase.
Wonderful experience
Excellent customer service. Provided great assistance and guidance.
We had a great experience shopping today. The salesman worked with us and we were where able to order what we needed.
Rosie was so helpful and sweet!
Robert was Fantastic!! My wife let him know what we wanted, he was very knowledgeable about the products, the 1st one she sat in, is the one we bought, Thank you!!
Fast service and great support.
Absolutely satisfied,all my questions were answered and Elias help me find exactly what I needed. Very professional thank you for all your help
Great service and very attentive to my needs.
We a had a great experience at Ashely furniture. Elias went above and beyond in helping in every need when it came to picking out our next bedroom set. He was able to go over every detail to make sure we were fully satisfied with our purchase as well as our payment plan. We highly recommend going to shop at Ashely furniture store and looking for their great employee Elias to help with your next purchase .
Well service was nice, paid out of pocket and then got a call that I qualified for $1400.00 in house credit. Seems odd that I paid for what I wanted but apparently didn't qualify for credit until afterwards
They delivered my chairs but the table won't come until a month from date of purchase. Really disappointed in their service. Won't be surprised if they take longer. Who delivers chairs with out the table?
Rosie was a huge help and she was such a kind woman. We bought a bed frame, mattress, and sofa. All in all it was a great shopping experience!
Good!
Everyone is always pleasant and helpful when I go to the store. Robert is very knowledgeable and takes his time to ensure I find what I'm looking for. Always a pleasure shopping at this store.
Good selection; product appears to be of reasonable quality (use over time will tell); sales associate was professional and knowledgeable.
This was the first time we’ve ever visited an Ashley furniture store. As soon as we walked in, we were greeted by a gentleman name, Mike. I let Mike know exactly what I envisioned for my home and he directed me to an area with several options. He was very knowledgeable about each set of furniture, and exactly what it had to offer. Taking time out to explain to me everything. Not only did he know so much about the furniture. The store was huge and he knew where everything was. With Mike’s help me and my husband found the perfect living room set, coffee table set, and dinning room set within a hour. Thank you for such for a good experience and we will share with friends and family.
Went shopping for a new couch...just gota wait for delivery time..hope it looks prefect at my house..it was kinda hard to pick..nice couches at Ashley furniture store
Laura our sales associate with attentive and had great customer service. We had our expectations met and value our continued customer service. We hope to visit back for our next home improvement. Thank you and kindest regards from our family to yours.
Amazing customer service and support Highly recommend
Great experience, Great customer service. They work with your budget. A big thanks to MIKE!! He made it happen assisted me on everything and was patient with me on what I needed and answered every question I asked. Thank you 🙏
(Translated by Google) Excellent service and attention (Original) Excelente servicio y atención
Loved the help and all the information I got. I was really happy with the purchase especially when said “I can get you a 25% discount” only to find out he gave the sale price it was online
Very welcoming, took the time and helped me make the right choice on a new bed.
Carlos was very helpful in assisting me to make my decision on what pieces I wanted to bring home with me and helped me set up delivery as well. The process was quick and easy and everyone we spoke to was very friendly. I’ll definitely be coming back next time I need furniture.
We were greeted immediately by Ms. Erica Peralta and she was very helpful and listened to our needs. She showed us all the options and answered all of our questions.
Great service and good furniture .was our first time buying furniture from Ashley's and MR. Isaiah Campos is definetely the man to go too. Goes above and beyond to make you feel comfortable and unpressured. I defenitely recommend this store and personnel.
We had a great experience, Isaiah Campos gave us the best customer service. We will definitely be back.
Great Customer service the day I went picked what I wanted I supposed get it on Feb 14 but two days before they said it was on back order. I would get them maybe March 14 I have no couch I went in to get them replaced they said I would get them on feb 21 and they called me same day to tell me that they did not make the cut. New date is now for Feb 28 mind you they didn’t even give me the same sale from the first purchase or some sort a sale I will paying 1k more cause didn’t some thing close what I wanted.
Mike Tamez was very helpful! Thank you!
Great customer service, professionalism, courtesy and assistance from Carlos Rodriguez and the team. I am getting exactly what I was looking for and at a reasonable price with minimal wait time for delivery. Definitely recommend you go by and ask for him. I love all my Ashley furniture so far. Thank you!!
Bad sales tactics We were close to purchasing a dining table and asked the associate when the PRESIDENTS DAY sale was going to end (keep in mind this was a Saturday and President’s Day was the following Monday) She responded that the sale ended that same day, presumably just to make the sale. We immediately left after that.
I love the fact that I could view mattresses without traipsing all over the store to see them. Ashley’s “sleep center “ allows you to see your choice in a very convenient manner. The fact that you have knowledgeable employees is frosting on the cake. Would highly recommend your store to others.
AB was very helpful and friendly. Great service and sales this President's Day weekend.
This is the second time we have made a big purchase at Ashley’s and very pleased with the service. I also love that the sells rep who helped us gave us some space to look around which was definitely 💯!!!
Elias Garcia was quick to show us power recliners for our 96 year old mother which would be easy to use. We were hooked when he offered a 20% discount when paying cash. The recliner was a great subdued color and had ease of use for a small woman.
I was greeted as soon as a walked in by Elias. He answered all my questions. Allowed me time to look around and make a decision. Once I was ready, the purchase was quick and went very smoothly. Elias was very friendly and professional.
Excelent customer service and always great sales
Good quality, customer service with AB was great! Helped us get exactly what we needed
It was fast and easy and they have lovely products
This location has a clean, well laid-out showroom and Carlos, the employee who helped us, was very friendly, professional, and knowledgeable. We bought a single oversized chair and the purchase and pick-up were 1000 times easier than squeezing it through my bedroom doorway. I will definitely return again when I am in the market for more furniture.
Excellent service and great price.
Chrystal was an excellent sales representative and found us just what we were looking for. Overall, great experience.
I had such a great experience with Ashley! The med spa is beautiful and the perfect place to relax.
Very great selection from beds, couches and tables. The customer service was great! Employees were polite and assisted me with everything I asked or had concerns about.
AB is amazing!!! He was super helpful and patient when assisting with my mattress purchase.
Good quality furniture, I am not sure I am willing to afford
We knew what we wanted for our small living room. We went to a total of 3 furniture stores to review their stock. Ashley Furniture was our last stop. We were astonishingly pleased to meet a salesperson who immediately addressed our needs. We described what we wanted and he (Isaiah Campos) was fantastic. We definitely recommend Ashley Furniture.
Had a great experience. Moses was super helpful and very patient while we were making our selections. Will definitely be going back for any furniture needs.
Moises had to be the most attentive, friendly, and amazing sales person that I encountered. He continued to follow up and had so many suggestions. As far as the store, it had a very wide selection and was reasonably priced.
It was a Very enjoyable day and Both Sales people did a Great Job. Paloma and the young man at the Mattresses Department both did a Great Job, that's why we decided to go ahead and Purchase TODAY!!!
Carlos was very helpful and knowledgeable.
Salesman Gabriel great job helping us with our shopping and describing different items. Made it easy on our purchase great prices to.
Great furniture. Great people very professional would buy again.
Fast, efficient service to buy a recliner
(Translated by Google) Be very careful, I canceled a purchase and I have been waiting for 3 weeks to get my money back, they tell me that my bank does not accept refunds. I called my bank and I have no problem receiving. They tell me they will send me a check that will take 6 weeks. In total they will keep my money for 9 weeks. (Original) Tengan mucho cuidado, yo cancele una compra y llevo 3 semanas esperando que me devuelvan mi dinero, me dicen que mi banco no acepta reembolsos. Llame a mi banco y no tengo ningun problema para recibir. Me dicen que me enviaran un cheque que tardara 6 semanas. En total se quedaran con mi dinero por 9 semanas.
I like Ashley furniture, staff like Rosy knows how to help me when needing a piece to furniture my house, delivery staff amazing
Great discounts and sales rep was so helpful and friendly.
Our sales rep Isaiah was amazing. He was very welcoming into the store and answered every question we had. Will definitely be returning for future furniture.
We received immediate, knowledgeable service from the moment we arrived. The most important to us was the absolute NO PRESSURE approach. It means a lot to us as shoppers to be given the choice of all (recliners) items available as well as the best price and then left to make a decision as to which one we chose, or if we didn’t choose. Mike was an amazing sales representative and we will certainly return and recommend this location to everyone.
We had a great experience. Raul V was very helpful and did not pressure us at all. Eric Q, mgr, got involved and they both worked with us to come to an agreement. We are very happy with our Ashley experience. Thanks to Raul and Eric.
All but one salesperson ignored us as soon as we walked into the store and walked to what we were looking for. Elias was extremely helpful and attentive to what we were looking for.
n knew what we wanted and offered all were great. several options.
Great customer service
Great customer service!
Ridiculous time with delivery of furniture was explain that the estimated delivery was one day and was not ready to be deliver . Once it was schedule and called they inform one of the items was not on warehouse yet and that it will take additional week to deliver. Bought from different places before and this is the most frustrating situation I ever encounter.
AB was very helpful and customer service was amazing! He was the only one who paid attention to us and treated us like we were customers as we were on the younger side. Very attentive, he answered all of my questions, and helped me figure out the best course of action to take my furniture home with me! Overall a good experience with this store, easy process.
(Translated by Google) Excellent attention (Original) Exelente atencion
Very helpful sales person and was quick with great ideas. Certainly helped me finalize my decision for the special furniture piece I needed.
The sales manager Mr. Kevin was so helpful with the questions we had. Thank you for your help.
Great customer service!
Horrendous experience---stay away. Purchased dining set and upon delivery, 3 chairs were stained. Table and chairs were to be delivered in boxes and assembled in our home per salesman. It didn't happen which is why the white toned cloth seats were stained. Contract workers make the deliveries---not Ashley employees. Warehouse wanted to redeliver the next day but only two chairs in boxes were to be assembled in our home and the rest was assembled already. Store called today and confirmed that items do not get assembled at customer home. Too much contradiction, excuses and apologies that are worthless so I canceled the order and told them to close the account. This rating is actually a -10. We just wanted a dining set. STAY AWAY and avoid a big headache.
Alex the sell person excellent customer service
Very educated and professional Mr.Isaiah Campos him help me a lot with everything
Very great service and well organized, helpful and kind thank you very much, all questions answered
Sergio was outstanding! He was helpful and patient in answering our questions and showing us what we were interested in purchasing.
Sergio was amazing! He listened to what I was looking for & was very patient. I ended up coming back the next day to actually purchase the recliner. He made the whole process extremely easy. He knew I would be going back home at the end of the week, & was able to arrange delivery to my Dad's place before I left. I highly recommend Sergio! Thank You!
First Class, professional, attentive and friendly service.
Isaiah O Campos did a very good job very nice gentleman and we got a good deal thank you.
The salesman was very helpful and polite. His name Robert Guajardo Sleep expire.very happy 😊
Our experience shopping at Ashley’s was outstanding! Mike provided us with the best service we have ever received. This was our first time and will not be our last. Thank you Mike for our amazing experience!!!!!
Great customer service, Moises was super helpful & attentive.
If I could give it no stars I would. My bed got delivered 3 months after I purchased it. Then when it was finally delivered, the bed frame was chipped! When I called to ask for a replacement they said that if they replaced it I was going to lose my warranty. Not only that, they didn’t even deliver the mattress cover I HAD PERSONALLY ASKED FOR, so when I called to cancel it they told me once again that if I canceled it, they were going to take away the warranty on my mattress, even though the mattress protection cover wasn’t something they offered, it was something I bought on my own!!!!
Excellent customer service!!! One of the managers & sales rep helped us out. Great experience.
Alex was very helpful in guiding us to making a decision my girlfriend and I were happy with. Can’t wait to receive our delivery!
1/10. I ordered about 3,000 dollars worth of furniture that was promised to be delivered in two weeks, I waited 2 months. After calling to complain they gave me free delivery with free assembly which I went in person to sign for. The men who delivered the furniture did not assemble the furniture. I called after the delivery and was told they had nothing on file for that. They do nothing to help at all, they do not care for the mistakes that are made on their end. Beautiful furniture. Horrible customer service.
My. family and I got excellent service and found beautiful furniture and accessories at Ashley’s in McAllen. Mike went above and beyond making us feel welcomed and answered all our questions. He was extremely helpful.
Roger was extremely knowledgeable and patient throughout my purchase. He did an outstanding job.
Alex was great. Took us right to what we were looking for. Thanks
It was a wonderful experience with Serge
Salesmen were very helpful and respectful and polite answered questions we needed to be answered great service!
I had a very pleasant experience! I was helped in a very professional and friendly manner. All my questions were fully answered and I left very satisfied. I will continue my shopping here!
Awesome customer service by Mike Tamez. Great store
Sales person very knowledgeable and helpful
The personnel was very courteous and professional. We explained to them what we needed, and they kindly gave us a detailed explanation about the products we needed. We were very satisfied with their service.
Talked to Rosie over the phone told her what we were looking for and once we got to the store she was ready to show us what we wanted. She answered all our questions, gave us some options and pros and cons. Excellent customer service. So please that we made a purchase that is perfect for our needs.
I am actually a returning customer, who was very happy with their initial purchase. Currently, I am in the process of moving so I wanted to add to my sectional to accommodate the space. Moises knew I was pressed for time and was speedy and efficient. The manger Kevin Lemke introduced himself at the beginning of the transaction and made me feel at ease throughout the entire process. Moises was very knowledgeable with my mattress purchase and answered all my questions and concerns! 10/10 service and quality
Mike at Ashley, McAllen, amazing salesman, knowledgeable, professional, great all around experience. Purchases made, and we'll be back to finish furnishing our new house! Thanks, Mike!
I would like to give a shout out to Isaiah o Campos! His service was professional, amazing ! Answer every question ! Very knowledgeable as well ! Made my buying experience better at Ashley's furniture! Highly recommend every client to ask for Isiah!
We received excellent service and our sales representative was phenomenal and would definitely buy with him again!
Israel Garza was very helpful and knowledgeable salesperson; great prices for my selected items
The absolute worst experience I have ever had!! I purchased an $1,120 mattress and it was defective the first day I got it. I went to the store to speak to someone and they gave me a number for customer service. I made contact with someone after half an hour on hold and they gave me another number to TEXT my issues to another number! THEY ONLY CARE ABOUT SELLING AND WILL NOT HELP YOU WITH DEFECTIVE ITEMS. Save your money go somewhere else. I called the Better business bureau.
The ability to shop at your own pace without constant hassle from sales personnel is what made it a pleasant experience!
The staff was friendly and very helpful.
Mr. Isaiah was very helpful and courteous.
A B was excellent in his manner and knowledge of all the furniture that we viewed. Really appreciated that he took the time to list all the pros and cons of each piece we looked over and that ultimately led to my decision to make a purchase there.
(Translated by Google) Excellent (Original) Excelente
Raul was excellent. He took good care of us.
Elias was very helpful and professional.
Always a great shopping experience in our usual location. Went in with something in mind and Crystal transitioned everything without a hiccup;Came out with a purchase that exceeded my expectations. She explained the process thoroughly, to assure I was comfortable going through with my purchase.
Spent 5000 total on my purchase, didn’t receive my dining table nor my living room until a month later. When delivered items were incorrect due to our sales rep placing the order incorrect. Dinning table was assembled and was left un even to the floor and rocks side to side. Now we must wait another month to receive missing items. And to top it off payment is already due with an incomplete purchase! We do not recommend this store for furniture purchases. 1 STAR
Great experience. AB helped us to get exactly what we wanted.
My grandparents purchased a couch from this store, and it arrived broken. The cushions completely sink in when you sit. My grandparents have called Ashley Furniture 10 different times, and each customer representative has not resolved the issue. They have been dealing with this for months, and Ashley Furniture refuses to provide them with a replacement or refund. I personally called on behalf of my grandparents, and I was told there was nothing they could do. I would highly advise taking your business elsewhere, as both the furniture and customer service are not worth paying for.
We had a great shopping experience looking for a sofa bed. Paloma was a wonderful help to us. Would definitely recommend your store.
Good service
Went to Ashley to look for a specific accent table and the salesman knew exactly what I was looking for. He proceeded to look online and found precisely what I was looking for!
The salesman was very informative and courteous. The service was excellent
I didn’t end up making a purchase. The furniture is not real wood. Everything looked so cheap and unattractive. Also, the salesperson was not helpful or friendly and didn’t bother assisting. She just stood there like she was just waiting for us to leave. Then she called a manager who kept giving us misleading information about the pricing in some items. I just felt really uncomfortable and left. I do not recommend this place.
Very professional, informative, respectful, good sales person.
very helpful, great deals & good customer service
Mr. Reyes was very quick and competent in finding us a clearance sleeper sofa since we waited till the last minute. He gave us excellent advise on how to make it more comfortable and how to clean it.
Great experience. Nice sale men
Delivery was supper late ,chairs all were uneven. The Delivery guts were super helpful
The sales rep provided A+ customer service experience. He was very attentive, informative and considerate of our needs! 💯 Highly recommend
There is a NO RETURN POLICY, there is no posting in the front door. The salesman will not mention that there is a NO RETURN POLICY. And the Delivery person will not mention the NO RETURN POLICY. Only on the fine print of the back of the paperwork.
Not happy at all . They deliver My dining set. 5 of the chairs are wobbling. I paid enough money for something that I can use . I’m so sorry first and last time making business with Ashley’s in McAllen.
Everyone was very helpful and friendly. It was a pleasure to do business with Ashley Furniture in McAllen.
Nice furniture but they have a history of delivery delays in the past. It's happened more than once. However, they are sorry & offer a delivery waiver to "make up" for it. I still go to them because they have unique & different furniture.
Excellent furniture, excellent customer service, prompt loading.
Paloma was great, she allowed us to shop and was readily available when she was needed! We will definitely be reaching out to her for our next purchase in a few weeks!
Robert was awesome! He is a great salesman and truly made his selling point. He was able to help me with what I needed. Now let’s see how the delivery and setup turns out.
We found the sofa sectional of our dreams!! Jonathan Trevino provided us with great customer service. He answered all our questions! I would diffinitly recommend Ashley furniture Store to anyone who is looks for good quality furniture.
Fast efficient and nice.
Salesman was very helpful. Will return when we are in the need.
Sales lady Erica along with salesman Robert did a great job meeting our needs. Thanks!
My salesman was very polite, friendly, and accessible
They were all really nice and helpful.
Robert the salesman is very professional does not force the sale on the customer very knowledgeable about the product. Then we went to finance where Mike was very helpful to seal the purchase at the end we came out with our whole house with Ashley furniture. Thank you for a flawless purchase
Whatever you do DO NOT waste your hard earned money on Ashley Furniture. We paid $1,500 on this recliner plus an additional $1,100 on the GBS insurance so our furniture was fully protected (or so they told us) only for this recliner to break twice in less than 2 years. Now neither Ashley nor the insurance want to take responsibility for fixing or replacing it when they BOTH agree it was a defective item.
Confirmed a Tuesday delivery the Friday prior. Called this Tuesday morning (the day of delivery) to confirm said delivery as I took a day off work to be here. Delivery confirmed w/a text stating they will notify shortly the time of delivery. No update. Called back at 130p to get update, and told no delivery till Friday as they are moving distribution locations. All should be transparent to the customer. Had I not called I would never have known. Horrible communication, and complete disrespect for my time. Won’t use them ever again!
Very good customer service. Fast and easy application and approval. Awsome job!
The two accent chairs were delivered and were not assembled. I payed for the white glove service.
Very Kind and very informative ….and we made a large purchase!!! Thank you
On time and professional
Very good experience Excellent sales person
Isaiah was great to work with. He was very helpful and did not push to make the sale
Love this store. The people are always nice too. Delivery prompt and delivery men polite and careful. Great service.
Associate Joe was very helpful and friendly!
Very professional and prompt delivery . My salesman was amazing
Krystal was amazing!!!
Was shopping online originally but ended up calling the store, Joe answered & he was able to set up a appointment for me same day and helped order what I saw online with 12 months interest free & no Down payment.
great customer service and quick delivery
Gabriel assisted me the while time, had answer to all my questions and was very informative and understood exactly what I was looking for to fit my budget. Thank you Gabriel
Great service, even though I didn’t receive the complete order
Friendly service and sales. Delivery was prompt again friendly and helpful staff.
Raul was helpful, seemed a little unapproachable at first, but was friendly throughout the transaction. Not overbearing and always on me, but was around to help me whenever I had any questions and was ready to make my purchase.
Eric and Robert made it easy and gave us a deal we could not resist. The Ashley Store was the best way to go! Impressive
Sergio was well informed and provided such a great experience for my wife and I. When ever you visit please ask for him for any mattress needs.
Excellent
(Translated by Google) Excellent service, very friendly seller and very good price (Original) Excelente atención ,muy amable el vendedor y muy buen precio
(Translated by Google) Excellent service, prices and products🤩 (Original) Excelente servicio, precios y productos🤩
Personnel was very helpful, very knowledgeable and overall very welcoming.
Elias my salesman great personality friendly n very helpful n found what I was looking for didn't take long. Thank you
Awesome service
Excellent customer service by our salesman Moises Arteaga; from the moment we walked in the door and he approached us to finale when we completed our of a Pro Adapt med hybrid king mattress with a Ergo pro smart king base and 2 cosmo pillows. He is very knowledgeable and knows the field very well. I recommend Moises Arteaga to any potential buyers at Ashley Furniture
Roger at Ashley’s furniture store helped me find the best couch for me! I’m so happy with my purchase and will definitely be back for more! Great service!
Gabby was very professional, knowledgeable and had lots of patience working with 4 seniors. Thank you Gabby.
The furniture is beautiful and had a great shopping experience.
Rosie did a great job educating us on the right mattress. So far so good 😊
MAGNIFICENT CUSTOMER SERVICE FROM CARLOS RODRIGUEZ IN SALES AT ASHLEY FURNITURE. 10 OUT OF 10 RECOMMEND CARLOS TO SERVE YOU AND HELP IN CHOOSING THE EXACT PIECE OF FURNITURE FOR YOUR LOCATION. EXPERT IN HIS FIELD AND OF SERVICE, PLEASE GO AND ASK FOR HIM TO MAKE YOUR EXPERIENCE MEMORABLE. 💯💯
Mike went,above and beyond. He rocks!
We highly recommend Ashley Home Store! Their customer service is outstanding! Many thanks to Michael Tamez for helping us choose the right mattress.
Our salesman was great just he had other clients at the same time but was super helpful and made the process quick and easy
Great sales person she went out of her way to help us, very smart and just a super nice woman. Best customer service I have had in a very long time.
Joe was great and patient with us during our decision proces.
If you come by, make sure to ask for either Isaiah or Abrahainy!! They are top notch and very willing to help you with any request, big or small! Seriously!
Mr Roger Cantu, is Friendly and respectful person he asked if I was looking for a mattress I said no I'm looking for a day bed he offered me what they have in the store or on line but not what I have in mind instead I ending buying a beautiful sofa I appreciate his time and effort to help me out with this process thank you for being so helpful 😊 🙏.
Great customer service. AB went above and beyond to help out with our family needs. Thank you!
Great and very professional staff, Mike was very knowledgeable and helped me out to make a better decision. Highly recommend Ashley Store.
Didn't have to shop anywhere else!
Great service
Spoke with Mike at the Ashley store in Mcallen…he was extremely helpful and was the first one to greet and help us as we walked in … he made the buying experience painless …Thanks Mike …Great job!!
We are happy with buying items
Great service
Excellent service
Extremely satisfied with customer service!
Moses did a great job in selling me a recliner on Friday that I went back on Saturday to purchase the matching sofa.
Great experience with Mrs. Rosie
Great place great service. Great attitude from the workers Moses. Thank him for his time and patience. Will be back soon
Great service. Isiash took the time to explain the benefits each mattress we tried and he helped us pick the best one that fit our needs.
The have very good people that make the service explendid, all soo the furniture are great
I walked in and Rosie assisted me right away with a lovely aura. I told her what I went in looking for and she lead the way and showed me so many different beautiful options. I am in love with my purchase, thank you Ashley’s furniture.
Great store and good deals
. Very pleasant shopping experience
From the minute i walked in to there store I was greeted with fast, curtious, and quality service. I was impressed with there selection of fine and affordable furniture on hand. I give Ashley furniture 5 star service and i am very satisfied with their business.
The guy was very knowledgeable about the product. Never felt pressured to buy. Would recommend to others.
(Translated by Google) We loved the sweep of merchandise and we got what we wanted, but the best thing of all was the treatment and service of the lady who attended to us...happy and grateful to Gaby... (Original) Nos encantó la barreda de mercancía y obtuvimos lo que queríamos ,pero lo mejor se todo fue el trato y servicio de la señorita q nos atendio...contentos y agradecidos con gaby...
Gabby was amazingly patient and accommodating. She took the time to walk us around and did a great job explaining our options.
quick, easy, and the staff was cool and explained everything i needed to know
Customer service was great!
So far our experience with Ashley furniture has been good. We'll see going forward with delivery.
Went in looking for a sofa set, came out with mattresses as well. The experience from beginning to end was great! Would recommend Ashley’s to anyone in the market to furnish their home.
Nice place with an amazing and abundant variety of stock. Furniture that’s available for customers with different needs. NONETHELESS, this place lacks value on customer service appreciation. Yesterday, while needing to buy a mattress, ROBERTO, ASHLEY’S SALESPERSON, decided to mock my son and his wife for not choosing their pricier mattress. The mattress was already chosen for purchase, yet this arrogant man, ROBERTO, decided to tell his coworker, in the most mocking manner, that this couple was there to buy cheap. My son confronted him and left to purchase at another place. Customer service values are imperative in all businesses, especially in these days where many customers are buying as a need for their home, not as a luxury. ONE ⭐️ FOR ASHELY’s AMAZING FURNITURE AND BEAUTIFUL STORE. MINUS FOUR ⭐️ FOR ALLOWING SALESMEN TO BE RUDE TO CUSTOMERS 👎🏼
If I could give a zero I would. I have been trying to get a recliner fixed that was delivered to me BROKEN. They have a “no return policy” this includes exchanging the chair out for one that actually works. Remains in the reclined position. I requested a date in October this year to get it fixed, as I live only part time at this home, instead they closed out the ticket. Mailed the part twice, now can’t get fixed until December 2023. I bought this chair in May!! Will never buy from Ashley again. The hours I have spent on this I will never get back. Ridiculous! Update: 12/14/23…. The repair man came to fix my chair on Monday, Ashley has sent 4 parts here, none of them were the motor which Ashley requested he change out. Ashley said the distribution center would call me, they did not. They said they don’t have a protocol to pick up the wrong parts sent, another person told me the repair man would pick up the parts, he was in a car and drove here from Houston, they do not pick up Ashley parts. 20 different answers from 20 different people. Went to the location I bought nearly $4,000 worth of furniture from and was told “just call customer service”, duh. The extra parts are in huge boxes, I don’t have room for them. He told me the manager was not in, but yes, if I brought the parts to them they would take them. I did that today, no one helped me, they were laughing at me from the front window and recording me. I opened the door and said “you really think that it’s funny this has been going on since May, that Ashley can’t even send the correct parts that they won’t even pick I the parts sent by mistake or pay to have them disposed of!” Then I left and called Ashley again. I finally reached someone, Sierra, a supervisor that was helpful. In the meantime Ashley called the cops, and I was told to remove the boxes or I wound get a citation for littering. Even though Ashley sent all the wrong items I was told they were now my property. And because Ashley cares so much for their customers I was also told if I ever entered the store again I would be arrested for trespassing. So I didn’t leave the parking lot until Ashley agreed, after hours on the phone, to remove the boxes. They were not going back into my vehicle, I would have taken the citation and gone to court before that happened. I’m sure they would have been laughing and recording while I tried to lift the giant boxes into my car. Now I’m supposed to go pick out another chair, they no longer make the recliner I purchased, SURPRISE!!! But, if I go into the Pharr store I will be arrested!! Yeah, like I want to go in and be bullied snd victimized some more! The officer did say it’s okay to picket at the store, totally within my rights. My other option is to get a lawyer for the 7 months of Ashley hell. I just want to add that I have never ever experienced anything like this. They are bullies and now I’m expected to go to another store and pick out another chair? Why couldn’t they just do the right thing to begin with? FYI, just down the road is a Rooms To Go…. They are awesome, no issues at all when I got my sofa sleeper. Another update: Ashley is giving me a full price return and picking up the broken chair due to all the issues and how I was treated today in person at the store. PS I like how the “owner” only responds to good reviews, and zero issues trying to help a customer that’s having 7 months of issues, but instead calls the cops.
Good experience
Friendly staff that helped me quickly find the right furniture for my needs with no pressure.
Very helpful
Great experience, great prices went in for a living room set but also bought a bedroom set. My rep was helpful and knowledgeable will visit again.
Beware!!! Don’t not do business with Ashley furniture !! The sales team is instructed to be sweet helpful and knowledgeable about the products they sell , and to sell the most expensive items. But once you have problems with the item, they give you the runaround and become offensive mean unprofessional and compulsive liars; until your trial or warranty time frame expires. The gangster looking manager was super unprofessional to begin with in the McAllen Tx. Store !! After no luck calling, texting the sales person, you are just left calling several customer service numbers you had to look up , and no one knows anything and can’t help. At the end of the day you just got stuck with a $5000 Matress and major body aches. Save yourself some time and money go get your furniture or Matress at a local costo or sans club ( purposely spelled wrong) and pay a fraction of a cost !!
Great atmosphere and fantastic approach
Great experience. Michelle was really helpful and found us just what we needed. A big thank you to the team for coming through in a timely manner!
Great Customer Service and Discounts.
Your associate is a great sales man he deserves a raise he offered me to see different items and also sold me a clearance item plus the new item he ordered for me in the color I asked for
Thank you Moses for being so helpful.
The price is worth the wait; good discounts too.
My husband and I entered the store today and we were greeted by Mr. Carlos Rodriguez. We advised him we were looking to purchase a long dining room table & chairs that would sit eight people. He was very courteous and patient as he showed us various displays. Less than one hour entering the store we selected a dining room set, exactly what we had in mind to buy, color and all and made the purchase. Mr. Rodriguez listened to our need. He is a true professional and we will not hesitate to ask for his assistance next time we plan on making a purchase at Ashley Furniture.
Extremely unprofessional, bad business, liars, and to top it all, I was insulted by one of the employees at the Pharr Jackson location - GABRIEL. I'm forced to take legal action because first of all, I was NOT told about the separate charges even though that liar and sorry excuse for an employee Gabriel claims he did. I WOULD HAVE REMEMBERED an extra charge having to come out of my pocket. Second, I was LIED to by the sales manager, telling me my warranty credit would take care of my entire order. Third, I called Gabriel and after telling him I was NOT aware of the extra delivery and taxes charges, he lied again saying he did tell me and that it's not his fault I didn't remember. After he said that, I asked, "So now I'm stupid?". And what did he say? "Yes." Is this how you treat clients? Lie to them, make them wait WEEKS to claim MY MONEY'S worth of product, and then be called STUPID for not remembering something that was NOT said? I have never been so insulted and disgusted by a company after being a loyal customer, paying THOUSANDS of dollars in the past. It's such a shame how this store cornered me into this when I am ALWAYS trying to establish good relationships with vendors, companies, investors, etc.
Israel Garza helped a lot even with 20 percent discount and two yr zero interest
Great store and customer service
Roberto was very helpful! Thank you!!
The sales associate was vert courteous, knowledgeable and not pushing. Gave us space to look around.
Johnathan Trevino, salesman did a wonderful job.
Candy Guajardo is excellent at her job!! My sister just came to look and Candy sold us both on new beds!! No pressure sales and she is knowledgeable about all the products we were interested in! Great service!! Glad we stopped by! Thanks Candy!!
Excellent service
Excellent. Robert and gabby provided good service
Excellent customer service
Good quality products. The prices on the products are on the expensive side a person should shop around and check on line before making a decision.
Ordered a living room set August 5, was promised to have it 4 to 5 weeks but states that will arrive September 30, the management at this place is so bad that ill not be buying the rest of my furniture here, i hope ill get compensated? I doubt it because they already got my money, they will not care, just a warning.
Really nice sales guy!! Polite and had other possibilities for us.
I had a great salesman and I was treated with respect and dignity
Our salesman did a great job with discussing our options and showing us only the floor models we wanted to look at. Worked it so we were able to get a reasonable price for the loveseat reclinerwe wanted! Job well done
Great customer service, helpful never complained about us taking long or walking the same area or asking the same questions over and over. He was in a good mood the whole time he was polite and showed manners through every conversation
(Translated by Google) We bought a room in cash, the seller told us that if it was available that they would bring it to us in a few days, the day of delivery arrived and only one sofa arrived. Those who delivered told my husband that they would call him in 24 hours. My husband spoke and they had him on the line for 1 hour for nothing, then they called him and I don't even know when, terrible service!! (Original) Compramos una sala en efectivo , el vendedor nos dijo que si estaba disponible que en unos días nos la traían ,llego el día de la entrega y solo llego un sofá los que entregan le dijeron a mi esposo que en 24 hrs le llamaban . Mi esposo hablo y lo tuvieron 1 hora en línea para nada , después ellos le llamaron y que hasta no se cuando pésimo servicio!!
A very polite and nice gentleman
Excellent service
Mr. Gabriel Beltran was amazing, friendly, understood our needs and even went beyond by staying late to get things done. We got what we needed and wanted. Have yet to have a bad experience at Ashley. ❤️
Raul was exceptional helping me find what I wanted especially at a reasonable price. He was patient and made me feel comfortable with my purchase.
They delivered a damage bed , manager very rude . I’m regret buy in this store
Kevin was awsome, everyone was friendly, and we were asked several times if someone was helping us. I will recommend this location 100%
My wife and I have now used Ashley Furniture to buy mattresses at two stores--in Brownsville and in Pharr. In both cases, the staff treated us with such kindness and respect that our experiences were entirely positive. These were big stores with an unimaginable variety of merchandise, and yet the people who have waited on us had patience equal to the store's enormous inventory. Based on this, I would happily recommend either store without reservation.
Im changing my review because a corner on my table was slightly damaged when it arrived. Ashley's informed me that I need to call Saw enterprises so a technician can come look at it. Saw enterprises isn't good. They are hard to get a hold of and after waiting a month they apparently sent a technician but he didn't get a hold of us. And he claimed he called twice but my partner had no missed calls. Ashleys my father will be hearing about this.
Mark was amazing! He was so helpful in helping us get the living room selection we really wanted. #weloveashleyfurniture
Erica worked with me! Very personable friendly!
Joe was the salesman that helped us. He was very friendly and helped us find exactly what we were looking for, down to the size we needed as well. Would definitely recommend and shop there again.
Great service, very kind, and understanding of our wants and needs.
Gabby was very helpful with my purchase. Ashley's furniture has a beautiful selection
Vanessa did a great job, very knowledgeable and helpful
Our salesman Moises was great! He was patient, not a pushy sales person and took the time to show us all the options and features we were looking for. He even came in a little early for us today for our second trip to make the purchase.
This was the second time shopping there. We asked for the same salesman that helped us out the first time. He is very nice and helpful. We will definitely be back..
Very helpful and friendly
The price of their items exceed the quality. We purchased a bedroom set and the sales person lied to us about the promotion. We went again and it ends up they let go of that individual. Also, good luck with their customer service it's the worst part of it.
Really great furniture with affordable financing. The staff are so welcimng and a big thank you to Sergio for helping my wife and me pick out our first bedroom set!
We always have an excellence experience with Gabriel-- Pharr Ashley Location. He has excels at providing us the best experience to meet our furniture needs. Consistent and excellent service always!
Prompt, courteous and professional service!!!
Ashley sales woman Candy is very informative about furniture products being sold. Candy is a professional in sales. Thank you
Great selection
They have a good selection of furniture and their financing is very reasonable. Robert our sales representative was excellent. I enjoyed our shopping experience at Ashley Furniture.
Courtesy staff answered all our questions about the bedroom set we purchased. Will definitely buy from that store again
Our sales lady Lizzette was knowledgeable and friendly. Great service!
Candy was an exceptional sales person helping us through finding all if the facets that we cared for in furniture while assisting us through the financing process. Would recommend for promotion.
Excelent service Joe Covarrubias help was outstanding
At the store, they are great, but once it comes to delivery, it’s horrible, everything is delayed and they constantly change your delivery date, they’ve changed mine at least 4 times. Screws don’t come in the box, then have to wait for those to be shipped. I ordered my furniture in June, it’s almost September and still haven’t gotten everything. Calling customer service does nothing, they can never help, they can just tell you that it’s gonna take longer. Literally zero help, will probably never shop at Ashley’s again.
Good experience. The rep. Of Ashley Furniture store That helped us Was professional Kind and courteous.
The salesman was very knowledgeable about all of the furniture that we inquired about. Great service and they were very helpful they were quick to give us good deals that worked for us! Overall super service!
Moving to Houston … Need furniture fast. Kevin was exceptional. Beautiful furniture at excellent prices
So disappointed. Ordered a sofa and it was wrong one. Then I get a text telling me that I had ordered the wrong one
Great place to shop for furniture. Very helpful and knowledgeable!
Gabby approched us at the entrance and helped us out right away she was amazing . We got exactly what we needed,Thanks Gabby!
Joe Covarrubias helped me sister and I smoothly and we had a great experience buying furniture for the first time 😊
Excellent customer service!
Everyone was really friendly and helpful with great customer service I will definitely go back.
Helpful staff loved our experience! Thank you Israel for your help!
Rosie Balli was very patient and super friendly 😊. And that is what we received. I would definitely go again and recommend people to go with her.
Purchased a sofa & love seat that was on display, I noticed it was missing a pillow. The salesperson told me that it was probably in the back but made no effort to hunt it down. When I went back to pick it up pick the sofa was still missing the pillow so I told the young lady at the counter and she proceeded to order one or make believe that she was because almost a month later I call the call center to check in on the pillow only to find out it was never ordered. The nice gentleman took my info and a week later I got my pillow. Other than that I’m very happy with my purchase.
Customer service is super excellent
Eric and Mike were fantastic! They always take great care of us and the customer service is phenomenal! We will be back for all our home needs!
I went into the store to purchase a pillow, the customer service was very informative, helpful, respectful and fun! I brought my sisters along and they had a great time as well! Totally recommend Joe Covarrubias, he informed me of a buy one get the second one 50% off and I took on that deal! Will definitely come again! The pillows are beyond this world comfy, fresh and balances my neck while I sleep.
The Gentlemen robert was an amazing sales man to me and my wife very respected fun and we enjoyed his service!!
Great service
Carlos was amazing at greeting me as we came in the store all the way to help purchasing my couch. It was not an easy decision as all the options I had were super great! Thank you so much for your assistance and lovely convo we had. Highly recommend this location and service. Very knowledgeable.
Great customer service.
Your professional service was excellent
All staff was friendly and eager to help out.
Great help awesome customer service did everything they could to help us out
Awesome customer service I am very happy with the service we got. Sales lady and manager went above and beyond to get us the best deal.
As soon as I walked in, I was welcomed with a friendly smile and was asked if I needed help! I was looking forward in checking out there 75% specials promoted for this particular day. Took about 3 hours to observe and I was happy with my purchase. I was able to save about $2,000, on the special offers given by Ashley's!! Furthermore, the sales lady was very helpful and patient with me!!! Thank you, Extremely satisfied customer!!
I was greeted by Mr. Beltran as soon as I walked through the door. Mr. Beltran was very professional while being compassionate and considerate. To be honest, I had already gone to another furniture store and had decided on a recliner there. However, I was very impressed with the customer service I received at Ashley’s Furniture store and didn’t mind paying the extra cost on this recliner. I will definitely return to Ashley’s.
Over all a great experience. Our sales associate Isaiah was great and really patient while we struggled to choose the best sectional for us. Definitely recommend Ashley's for any furniture needs as they have a great variety and prices.
The worst experience ever. Just for selling me a dining set during my visit, they cheated me with the delivery date. They assure me that the I was going to receive my furniture on July 14 and magically one day before the delivery I had to call to confirm and they told me that a change occurred and that my new delivery date was set to July 21. During my purchase at the store I told the manager (Mike) that it was very important for me to receive the dining set on time. The company really does not care for customer needs and they just say: Sorry but that's the new delivery date. There is a lot of competition in this business so please don't forget to first take a look at Lack's, Gonzalez Furniture, Martinez Furniture and many others in the RGV.
Tried calling over and over and the options never went through saying it was outside business hrs when I was calling 1230 pm. And was never able to get with a person at the store. Horrible.
Sergio was patient and was a tremendous help.
Joe was very patient and super helpful. If I ever need more furniture for my home. I will definitely be going back with him. He made sure to give us the best discounts and he helped me find the best living room and the best mattress there is he was so patient that he helped my husband and I, look for at least two hours highly recommend you go with him!!
Great customer service!
Absolutely loved the service!! Will definitely be returning!!
Great experience!
Loved the customer service.Sales person was patient and informative! The process was quick and easy!
Great experience shopping with Vanessa! She was so helpful and made sure we got the best value for what we wanted. We had a really enjoyable experience picking out our sons first real bed! 💕
Told the salesman what we needed and within a week we had our couch. Delivery was quick. Would buy from them again.
Very good customer service. We worked with Isaiah and he was awesome. BUT, had to cancel full order due to changed delivery date twice. Half my order had been sitting in the warehouse for some time. Second part of the order had been discontinued for two weeks and never got a phone call to replace. Very disorganized and lack of communication was very frustrating. Hope u have better luck.
Never again will I buy from them again!! To start off the vendor was charging me almost $500 more and kept on saying I just didn't see the discounts. Then I asked to speak to a manager and as I was explaining the manager my over charges and the vendor got upset and said he didn't want the sell anymore "to put it on the house". To top it off they keep on backing up my order because they don't have the product on stock! It's been almost a month and I am going to cancel my order! Horrible service!
Professional staff with knowledge about their products. Gabby was very helpful in answering all our questions.
IM always Recibe a very good customer service They always look for the best choice for me and explain the finance Even the service department has a very good communication and always on time ❤️
👍
Quick service
(Translated by Google) Good deal from Sergio. Very kind and solved all our doubts. (Original) Buen trato de Sergio. Muy amable y nos solucionó todas nuestras dudas.
Very helpful and polite. Everything was explained very well. Great customer service :)
Great experience. A lot of options to choose from and a very nice showroom.
Sergio was outstanding and very informative.
Robert was very sweet & patient & knowledgable about product!!! Great experience👍😎❤️
Great salesman
Staff (Gabby) super friendly and helpful, we got everything we wanted and a little bit more ❤️
Good
Very friendly and knowledgeable sales person.
Salesperson listened and took me to exactly what I wanted! Great price….so I made my purchase promptly!
Excellent service, Carlos Rodriguez helped us with enough information to make a decision on all our items. He was very friendly and store kept helping us after closing time.
Excellent staff !
Ashley’s furniture in McAllen is amazing! The salesman and manager were super nice, friendly, and very willing to answer any and all questions!
Was great experience as always ver professional
I visited Ashley Furniture this afternoon and Raul was amazing. He answered all my questions and was very patient while I browsed and made a decision on my purchase. This store has an extensive selection of quality furniture and fantastic customer service.
Gaby Quesada was helpful, knowledgeable and very courteous to us, thanks to her, we’ll be back!
The in store process was amazing, and we love our new couch! However, the delivery process had issues. We tried updating our apartment number and contact number several times to no avail, and our poor delivery man had to haul the couch unnecessarily up AND down three flights of stairs. With that being said, the delivery men were quick and efficient, and they set up everything just the way we wanted.
I purchased 3 pieces of furniture on 5/27/2023. I received one of my items on 6/3/2023 and the other 2 pieces should have been delivered on 6/6/2023. I received a notice the 2 items would not be delivered until the next day (6/7/2023), but due to scheduled surgery, I asked for a different date. Later that same day, I was told they would be in contact with me for a future date. Here I am ONE MONTH later, STILL waiting. I have since been told of a system outage and when my ONE of the three pieces was delivered, all the invoice was cleared out. I find it ridiculous that a business can continue to run on such an inconvenience to their customers, seeing that the first payment (I did pay half of the total) is due in 7 days.
I cannot comment on the recliners (2), as we have not received them yet (ordered and paid in full June 25, delivery maybe on July 7th). I was pretty surprised to find out that we are charged $176.00 for shipping and we are local. IKEA is charging $100.00 to deliver inside our home and they are near San Antonio (complete bedroom set, coffee and end tables. If I remember correctly, we would still be changed the $176,00 even if we picked them up. I’ll be sure to post another review once we receive the recliners.
Great customer's service and great products
Very courteous and efficient. All our questions were answered with no pressure. Great buying experience.
Gabby was very professional and showed us every product we were interested in in full detail. Would recommend anyone to Ashley Furniture in the future.
Ashley Home Furnishings is so in the dark ages with paying for something for someone else. I live in San Antonio and the person buying a recliner I’m paying for lives in McAllen. Constant broken or corrupt links to pay, no pay on the phone. Just antiquated ways of doing things for a large corporation.
I got greeted at the door right away, and offered assistance fast, which being someone who wants to go in and do my scheduled things as fast as I can really meant a lot. Candy was very nice and helpful. Explained the current offers to me and gave me the options I needed. I will keep updated after delivery to see how things go. 🫡
Very fast service great staff specially candy
Gabriela in sales was very helpful.
Ashley’s furniture in McAllen is amazing!!! The managers are super nice, friendly, and very willing to answer any and all questions! We were there for about 2 hours looking at furniture and trying to decide on the best items. They helped us and gave us all the information we needed to make the best decisions for us! Thank you Ashley! We are excited to receive our furniture!!😍
Erica was great ! We were greeted as soon as we walked in the store. I told her we were going to look around and gave us our space but kept checking in on us until we were ready with questions and ready to make a selection. The process was quick and easy!
Beautiful show room. Originally started online but had issues closing order ended up at store and I’m glad I did. Got to see what I was looking at plus got same price with financing. Thanks
Great people and very helpful.
Very satisfied with the customer service from isaiah for helping me and my mom find a good couch!
Friendly service from Gabriel and Gabby. They kindly gave us our space as we selected our furniture and were nearby to answer all our questions that helped us make our final selections. SHOUT OUT TO THEM!
Great customer service
Great cuatomer service and great variety of products to offer.
Great service.
Overall the experience was pretty poor. We had been waiting on delivery and when it was delivered it was missing bed rails that apparently are no longer made. Overall disappointing experience.
(Translated by Google) The very professional and warm service. All of very high quality. Very pleased. (Original) El servicio muy profesional y cálido.todo de muy alta calidad.muy complacidos.
Robert was amazing. He was kind, knowledgeable, patient and professional.
Sergio assisted me in making multiple purchases. He was extremely helpful and i appreciated the fact that he didn’t push me to purchase the most expensive items. He listened to what I wanted and made awesome recommendations.
I was originally going to order my sofas online through the Ashley website but I am so glad my husband convinced me to go in person. Juan Velazquez was very helpful and we ended up getting coffee and end tables as well in a better deal.
(Translated by Google) Excellent service attention and price. (Original) Excelente servicio atención y precio.
Very nice employee very helpful, we really appreciate it thank you so much
Haven’t had my damaged item resolved
Kevin was so helpful!!
Erica was awesome. We did not feel pressure. Very pleasant experience.
Pleasant.
Atmosphere was nice and friendly
This was my second purchase from Ashley's. The salesman, RV, was very attentive, answered all my questions and treated me with respect. The transaction went very smoothly. I was very satisfied.
Sales Rep was very knowledgeable and polite...great job..
Very good service
This morning I met a young sales lady named Gabby. I explained to her what I needed, and she showed me exactly what I wanted. A manager gave me an additional discount which made the price great. Excellent service.
Very polite
Awesome Kevin is #1
It was awesome Mike and R.V gave us the best customer service.
Manager and salesman were awesome very helpful with questions about the sectional we chose.First time going to Ashley we are so happy we did. Thumbs up to these two guys
Compliments to your salesman Gabriel for being personable and making us feel at ease. Keep up the good work!
Vanessa did a wonderful job on helping us out. Thank you Vanessa
Very friendly customer service, most items that we were looking for were in stock.
Had a great experience and was able to get what we were looking for. Robert and Mike had great customer service and were patient. They made us feel comfortable and welcome. They listened to what we wanted as customers and showed us different options from the floor to online items. They had great deals and financing options. Thank you for your help and I highly recommend!
Great customer experience by Raul with Tempur-pedic mattress!
Our sales perso did an awesome job helping us select our new furniture for our move to Laredo, Texas. GREAT Service thank You!
You guys did great 👍
Great customer service
Sergio was amazing as seeing all our questions and very helpful on what we needed. Great experience
Simply the best and easy shopping I have ever done their staff are very friendly and helpful. Specially Mr Beltran.
Great service when arrived, how this treatment continues and doesn’t change next time I go.
Great selection and prices
Amazing experience!
(Translated by Google) Excellent attention (Original) Excelente atención
Great service provided by Carlos R.
Salesman was friendly and very helpful.
Nick was incredibly helpful. He was friendly and made useful suggestions. He was quick to get us answers to our questions.
My husband and I had a great experience at Ashley. The salesperson was very helpful and knowledgeable!
It was awesome the sales person was wonderful! Great experience!
If you in ask for Rosie.. She is AMAZING..
Great customer service
Went to look at mattresses and ended up buying two. The salesman Juan V. did an excellent job in explaining pros and cons of different mattresses helping me make an informed decision. However, the most important thing was that he never made me feel pressured in buying anything. Very professional and knowledgeable. His sales manager was extremely professional too.
Went in looking for a sectional and found exactly what we were looking for. Gabriel was a big help and I'm so glad we don't have to wait months for our sofas. They'll be in next week.
Worst place to shop… be aware to check your merchandise before signing off. Merchandise was damaged & asked to return if can’t be replaced for a new one. They told me is final & can’t be returned or replaced only fixed.
Don't bother with Ashley anything. Terrible online customer service. Furniture was broken by delivery crew in my home. Furniture will not survive a full year.
Excellent customer service. Eric, the manager and the sellers Nick and Robert were very helpful and patience.
Felt very satisfied with the purchase of our furniture. The salesperson gave us space as my wife and I were looking around the store. Never felt pressured by him. He worked with us to get us the proper financing and we were on our way. Would not hesitate to shop there again.
Friendly, professional, and overall great!
Ugh. Bought a mattress that is hard as a rock it literally makes my body go numb. So different from store sample. While I know there is a breaking in period, no way is the firmness/softness the same. And then you are stuck with it. Customer service wasblike we apologize. You apologies dont deal with my numb arms and hands every day.
The worst experience I’ve ever had. I bought a whole house full of furniture. They came in 2 separate trips (I wasn’t told they didn’t have it in stock, but I was ok with it). The second delivery team told me that in order to put my bed together. I would have to move the king size box springs and mattresses (that I bought from Ashley and was delivered just two weeks prior) before they could put my bed together. Mind you it is still in the same spot that they left it when they delivered it. I told them I paid for their service and there is no way I can move that. His response well I’m not moving %#* and if you aren’t going to move it we are leaving. So they left. I called Ashley their supervisor Hector said he can’t get a hold of anyone to find out who the delivery drivers are. And that he will get back to me. Mind you I’ve waited 4 weeks for my furniture and took a whole day off of work to get it delivered and I still have an empty house with no furniture. Please please please don’t fall into their salesman traps of how customer friendly they are. Once they have the sale they could care less about the customer. Lacks and even Rooms to go are waaaay better customer friendly places to go. Don’t ever ever use Ashley furniture. I posted the box spring and mattress they wouldn’t touch in order to put the bed together.
Our experience at Ashley was great. Our salesperson Railey was helpful without being overbearing, also very patient.We had a no-pressure visit and found exactly what we wanted.
super helpful! recommend them super attentive!
Their delivery system is horrible. They will call you to confirm and never actually confirm anything. Then you’ll get another call to confirm another date. They did this 3 times, never got my item.
Excellent service and very nice staff! Definitely telling everyone I know to buy Ashley’s from now on!
Everyone was very knowledgeable and put my needs first.
Very helpful and easy experience
Customer service was excellent
I like the way the sales representative handle are selection and she helped a lot enjoyed the store the environment makes you want to go back again God willing as soon as I pay off my merchandise I will go again
Johnathan did a great job and we enjoyed working with him
Walked into Ashleys looking for a new couch and dresser, walked out a happy customer with new furniture arriving at my home in a few weeks. The salesman Israel did an amazing job helping us pick out the best in our price range. Would highly recommend Ashleys for anyone looking for new furniture at a great price.
Could’ve have asked for a better experience, from start to end out sales associate was awesome and I found the couch of my dreams!
My Wife and I were shopping for Home Furnishings and Benjy Taveras was excellent. His level of Customer Service was way above the norm, he was extremely knowledgeable, polite and above all patient. I highly recommend Ashley Furniture Store and if you all go in ask for Benjy, his attention to detail had no comparison. Awesome job and Keep Up The Great Work Benjy
Erika did great! She gave me all information needed to make a sound decision when purchasing.
Vanessa was great at her service. She made me feel comfortable and i appreciate her smile. Thank you Vanessa.
* Buyer Beware*!!! If I could give a -0 I would. I recently purchased over $2000 worth of furniture from Ashley’s in South Texas for our vacation home. The delivery crew set it all up and when we went to see the king bed they acknowledged that the side was broken. We told them that we didn’t want a broken bed and he stated that if we go up to the store and showed them a pic of the damage then Ashley’s would offer us two options replacing the side in a quick and timely manner or a the same bed delivered and set up. We went up to the store and spoke to a rep and showed her the pic and she informed us that the delivery crew should of taken the bed down immediately and we would of been able to get another bed. Now that it’s put together they cannot take it back. She did offer a technician to come out and fix it that was in early February!!!!! I called them today and they didn’t even have the part ordered and the only time a service tech can come out to look at it is April 1st! The customer service rep of course blamed the new company that took over now and so on. Do not buy from here unless you want the run around, horrible customer service and headaches.
Knowleable sales rep who showed patience and willingness to listen to customers needs.
(Translated by Google) A lot of assortment but need to modernize, I did not find what I was looking for (Original) Mucho surtido pero falta modernizar , no encontré lo que buscaba
So expensive, we can find the same items, same brand, cheaper in other places
Awesome experience with our saleswoman, Erica. Very bright and highly professional.
Very happy with the service!
Excellent experience! Gabby was our sales person and she was amazing!! She answered all our questions and was so patient with us as we tried to decide what we really wanted.
My salesman was very helpful. He helped me measure to make sure I had the right dimensions. Was knowledgeable, kind and friendly.
My husband and I went in to just browse and were greeted by Roger Cantu right away. He asked what we were looking for and walked us over to the elections. I was looking for something particular and asked about mixing and matching pieces. Mr. Cantu without question or judgement immediately started searching how he could make that possible. He moved the furniture pieces over to show how it would look together and demonstrated the features of the items. It was such a wonderful experience in service we decided to make the purchase. My husband and I greatly appreciate the attention to detail and willingness to help for Mr. Cantu. Please make sure to ask for Roger Cantu and you won't be disappointed with your visit.
Great customer service, salesperson very helpful
Vanessa was the best and helped to the fullest extent. I would recommend her to anyone looking for a great deal and amazing customer service.
Liz was very kind and very helpful. She also demonstrated great professionalism and integrity. All my questions and concerns were addressed. I purchased a Temperapedic mattress from her. She made me feel like my business was appreciated. I feel the product she sold me was a quality product. There was no buyer’s remorse here.
Everyone was nice and friendly.
(Translated by Google) Excellent service from sellers (Original) Excelente servicio de los vendedores
Will the 4th recliner be delivered on Friday the 3rdof March?
Professional and kind!
Great customer service
The guy that helped us was very helpful.
Kevin was very helpful and I am happy
Great customer service!The man who helped us explained everything to Us his name was Raul.
Great customer service, staff was ready to help and answered all my questions. As a first time homeowner they made the funiture buying experience a pleasant one.
Sergio was such an amazing and knowledgeable salesman! Very great service. Def ain’t going back to lack’s 😵💫
Awesome customer service and staff
Gabby was very friendly and professional. Showed us different styles of what we were looking for. She helped us in choosing what we were looking for.
We were greeted by Nicolas and he was very helpful in helping us with our purchase and explained everything with great detail .
The sales lady was super attentive and helped us choose the right furniture with the curtains I put up in my room. I had put up Five Queens Court Napolean Gold with scooped valances and it needed the right furniture to go with it. The match was perfect! Thank you!!!
We love our new double recliner!
Had my items take almost 5 months to arrive multiple items were damaged that they had to replace 70% of my order( wrong items sent, broken legs on beds, chipped furniture, dirty furniture with grease stains etc.), they went ahead and added insurance and delivery installation without my approval, scratched my floors and did nothing about it. Multiple attempts in store for refund on unauthorized charges and the manager was "not there" every single time mind you we went easily 8x to this pharr location Then a girl "in charge" at the front office said "we no longer deliver bed covers" (after we went saying why they haven't delivered them) and when they came to replace the incorrect items weeks later ordered right there on the truck was bed covers for other people And our representative Albert quit or was fired so our order wasnt even completed and no one was resolving our pending orders because we still hadn't received our items go figure!
I had a great experience today. Kevin was especially helpful with my requests.
Pleasant and Personable
Great customer service. Very patient, honest and helpful.
Great service - no pressure
Great quality furniture, and my sales associate was awesome. Jennifer L. really did her best to make sure I was getting something in the style I wanted and didn't try pushing me to get things I didnt ask for. She truly made the experience a good one.
Worst place to do business with!!! I will never go back. When you go into the store initially they are so willing to sell to you but when you go back and need assistance with your order or have any type of issues they have the WORST customer service! I have never been treated in such a dismissive manner with any other business before as ASHLEY has! Mike Tamez (Pharr Store Manager) extremely rude and unprofessional!!! DO NOT RECOMMEND EVER DOING BUSINESS WITH ASHLEY EVER!!! Save yourself a huge inconvenience and headache and go elsewhere!
Good prices
Terrible service. You have scheduled 2 delivery appointments and met zero. Now im being scheduled again for a week later after original appointment!
RV was very professional. Knowledgeable about all the questions we had regarding the tempurpedic mattresses and bedroom furniture.
Great customer service
Super Bowl Sunday I visited Ashely Furniture's showroom looking for a couch. I was pressed for time. My salesman was Benjy Taveras. I told him what I was looking for and he quickly led me to a few solid options. I bought the exact couch I was looking for, he got me in and out and he rolled out the red carpet for me and gave me world class customer service. The product is quality but the service is the reason why I'm taking the time to write a review. Ask for Benjy the next time you visit Ashley's. 5 Stars.
Our entire order had to be returned. All the pieces were damaged. Dropped to one star today. They returned with the replacement pieces and they are damaged again. Returned again.
Great service
Israel was a great salesman! Not too pushy. Totally chill when negotiating prices.
Our salesman was great, was full of knowledge, very helpful. Furniture is extremely nice there. We are very happy. The wait wasn’t long to complete the paperwork which is always a bonus. We are repeat customers and will continue to shop from Ashley.
Vanessa was very patient with me and my wife she understood what we were looking for. Thanks Vanessa
My item was broken. Customer service was terrible. I have yet to hear from the supervisor that was supposed to call me!
Great service very helpful
Great customer service. Prompt and knowledgeable
Our salesman, Carlos, was wonderful! He was knowledgeable, professional and friendly, and was very considerate of our needs and preferences. Thank you!
(Translated by Google) I did not like it because you want to put the bank to finance to your liking, not the one that one asks for, I would not want them to run my credit and they did. My bank was above from the beginning I said so and the seller without my permission ran my credit affecting my score... in the end I didn't take anything it didn't seem like 3 years when I want to pay 3 months... now it turns out that I have an active account my low props from 635 to 618 grc ashley... mmdas (Original) No me gustó porque ustedes quieren ponernos el banco a financiar de su gusto no el que uno pida no keria que corrieran mi crédito y lo hicieron. Mi banco era acima desde un principio lo dije y el vendedor sin mi permiso corrió mi crédito afectando mi puntaje... al final no me llevé nada no me pareció a 3 años cuando yo quiero pagar a 3 meses ....ahora resulta q tengo una cuenta activa mi puntales bajo de 635 a 618 grc ashley... mmdas
Everything went better than expected..Prince was a real peach helping us
The sales representatives were excellent and we are extremely pleased with our purchase!
No good! I could give you 1,000+ reasons explaining why, but lets keep it simple. Two words..."No Good!"
Bought a set here the first item that arrived came with no motor, and was broken as well tried to get in touch w/manager havent been able to do so multiple times. refuse to exchange it and ive gone in store multiple times. Am I supposed to stay with a broken sofa now? Cant get in touch with anyone to resolve issues! So over this!!!
The Pharr location is good its just the amount of effort they are willing to give for customer service over mistakes on there end. The delivery driver did not installed a leg properly on a 1600 dollar bed frame and it snapped off .They offer a protection plan but all they do is refer you to the manufactures customer service and expect for you to take care of it. Save yourself the 300 dollar fee and just know your manufactures phone number because Ashley isn't going to do anything about it. I don't recommend buying from Ashley if anything buy your mattress straght from the manufacturers sight its simpler and you don't have to deal with terrible customer service
Customer service was excellent. Nick answered all the questions we had and made the purchase process quick and easy. Highly recommend.
Great customer service
Very nice store and sales staff
Great service, patient, and answered all my questions in a kind and courteous manner.
Very helpful and their furniture is first rate
They have the worst delivery service!! I ordered 5 stools only 4 were delivered on 12/20/2022. It is a month later and still no stool. I spoke to Crystal and JR from the Pharr store. They have not accomplished anything. They have the worst customer service. Update on the delivery. It is February 24th and the 5th stool was barely delivered. Plus it wasn't put together!! UGH!! This company really sucks!! Never doing business with them!! Their customer service is the worst! They give you the run around!! The office manager is never there!!
Victor Gonzalez was very helpful, knowledgeable, and extremely personable. It was an enjoyable shopping experience.
Had no intentions on buying a mattress but was helped out by Mike Tamez and was definitely convinced so we made the purchase!
Great selections. We had a wonderful sales rep. Just started shopping so haven't purchased anything yet.
My sales lady, Mrs Prince was very friendly and helpful.
Mrs. prince was very helpful, she help me out with all my furniture. She helped me with everything I needed. I had a wonderful experienced.
Gabby helped me a lot to take decision about what kind of sofa I had to buy, she clarified all my doubts and made recommendations that were important to take my decision.
my wife and I are Very pleased with your sales lady.Lyzzet Herrera. She spoke very clear took her time and was very courteous. Had stopped into rooms to go right before we came to your store. Wife didn't like his attitude his customer service skills we walked out. sorry rooms to go you missed out on a customer.
Mrs. Prince was an amazing help, she’s super nice, helpful, and answered all my questions!
Ashley was super great, we will be coming back. Thank you RV!
Our bed got delivered November 25, 2022 they told us they opened up a claim for a part that we were missing. They never did we called four times and we still haven’t received the missing part. I just called right now. The service is horrible the manager that they have working today January 5,2023 at 1pm has no idea what she’s doing, all she could say is this is when they are going to ship it out and good luck to you …. It’s going on two months and I’m still missing parts of the bedroom that I bought …..don’t waste your time or money with Ashley’s furniture .
Love it very nice staff got what I wanted
Very good to work with.
Salesperson was very helpful and made it a very easy process.
Extraordinary customer service by Erica Flores, She was very helpful and very patient.
Awesome service Gabby was amazing no pressure and extremely helpful Great Prices!!!
Excellent service and reasonable pricing as well, Israel was a great help and showed so much professionalism.
Sales person and manager were very courteous and helpful.
Great service from Gabriel very professional.
We chose couches for our living room, the order came incomplete, and after 2 weeks of waiting they tell us that the set is discontinued, we go to the store to choose a new one and the day of the delivery something else arrives. It's been 1 month and a week and we are still stuck with the incomplete discontinued couch. We went from sales person to manager to customer service and nobody can help us. They will not give us our money back, we just want this nightmare to end so we never have to go back. Avoid this furniture store!
I had a great time at Ashley’s today!!! I went with my mom to buy her a living room set. Jennifer Lopez, our sales person, was super helpful!!!! Ask for her and I’m sure you’ll get the best service and price!! I’m definitely coming back and asking for Jennifer! :D
They are liars. Salesmen will lie about delivery dates managers included. You will not receive the product when they say you will and then send damaged products. Rooms to go allows you to keep the damage product until it can be swapped out. They are a better option and where I plan to do any future purchases. Christmas is eve is here and I have nothing to sit my guests on.
Worst customer service experience ever. Bought a dining table, chairs arrived one week after purchase. Actual table took two months to arrive just to arrive damaged. I mean completely unusable. We made a damaged complaint that same day it arrived and were told by customer service a tech would be sent out. An that we would be receiving an email to confirm date/time. So one week goes by and I did not receive a email. I called to find out what was going on.. turns out nothing had been done. Customer service and corporate were not on the same page. Its ridiculous how they do business. Finally after two weeks of receiving a damaged product we were told that the new table is going to take one month to arrive. We will never buy from Ashley's Furniture again.
We had a great experience shopping for our new furniture and our sales associate, Lyzzet was most helpful and professional.
Our sales rep, Gabby, was awesome!!! She was so helpful and courteous. We will definitely be back so she can help us fill another room with Ashley furniture.
Excellent is all I need to say
Carlos Rodriguez is the best employee at Ashley’s Home Store!! He helped me purchase my first bed!! Without him I would be sleeping on the floor!!! He’s the best!!!
worst customer service ever!
Carlos was attentive and listened to my concerns with mattress purchasing, my past mattress purchasing experiences and my current needs. I have confidence with his assistance in helping me choose the right mattress for me.
My son had a bad experience with his order and their service.
Very pleasant experience!
Great customer service! And even better prices!!
Very well informed, went through every detail on paper and was aware of everything before signing.
Very patient and kind. Made the decision easy and was very helpful.
Great service. She asked me what I wanted and made sure I was happy with my cut and style
I am very pleased with the service I received from Mr. Michael Tamez sales manager in Pharr, Texas. He was very professional, helpful, and very generous with everything that I was looking for… the service was great,…We as customers need more employees like Mr. Tamez….Thank you!
Jennifer L. was AMAZING!!!! Furnishing a whole house with a clean slate is no easy task. Jennifer helped us bring our vision to life and most importantly helped us tie everything together. She is really appreciated for her patience. She showed professionalism every step of the way and walked many steps around the store several times to make sure we were comfortable with our choices. You’re amazing Jennifer! Thank you!
They told me I was going to get my stuff on Nov 22 then they went changing the date to Dec 2nd finally got it but I'm missing stuff for my bed set very disappointed 😞
Great experience - we will go back again!
Your sales people are very informative and helpful. Your selections are great and the atmosphere is very calming.
Sergio was extremely helpful and polite. A great experience!
(Translated by Google) They do not meet deliveries (Original) No cumplen con las entregas
I purchased a bed with lights for my 4yr old...she was so excited waiting for the bed but when we received it the bed didn't have the lights on the headboard like the one they had on display...I tried returning it but the customer service girl was very rude and told me we don't accept any returns once is in your house is yours..I told her but that's not the bed I purchased but she said they were sending someone to fix it .its been over a month and noone has come to fix the bed...I will never go back to this furniture...
Very good It's excellent
Candy was very professional and answered all of our concerns. She was also personable and it was a real pleasure to buy thru her. She is definitely an asset to your organization.
Very good salesman
Excellent service. Friendly saleswoman. Good prices.
The young man was a very good salesman & his hospitality was was great. He wasn't pushing us to buy something we didn't want. A very good salesman.
Our sales specialist, Gabriella was wonderful and showed us all our options and we purchased 3 barstools and a large tv stand that is perfect!!!
Very disappointed with the quality of the furniture! I made a purchase of $5000 worth of living room furniture a year ago. One of the couches broke in 9 months after purchase. I was referred to AHM (third party furniture repair) to assist in the repair of the broken couch as the ‘1year warranty’ from Ashley was still active. AHM is based out of Houston so I would have to wait 1 month for the repair technician to be available in my area to make the repair. After waiting for the delayed 1 month appointment from AHM, the technician reinforced the screws and said that the repair was completed. One week later, the same couch broke once again. I had to make a second arrangement to have a repair technician service the couch, again waiting for another month for the next available appointment. Finally the technician arrived (at that time it was month 11 since I’ve purchased the set) and the technician stated that he would have to request for parts to change out the frame. Again… waiting for another month for another appointment. Now this being month 12, the repair technician came again for the third time and reinforced the same frame again and the frame was not replaced as previously arranged. After calling customer service from AHM, they mentioned that the frame was not approved by Ashley Furniture. There was no communication from either AHM or Ashley Furniture that the frame parts were not approved. I then called Ashley furniture (spoke to Cassandra) who stated that Ashley Furniture was not responsible for assisting with the repair of the broken couch as it had now been ‘1 year and 4 days’ from the date of purchase (4 days after the warranty had expired). I informed Cassandra that this was not at the fault of the customer as there was an inevitable wait for a service appointment for 1-month for the repairs. Cassandra stated, “couches are bound to break at some point and that’s why we highly advise our customers to buy the insurance at time of purchase”. I asked Cassandra if Ashley’s Furniture made their furniture last only 1-year, she replied, “it depends on the item”. Cassandra stated that she also works for the corporate office and she guaranteed that Ashley Furniture will not do anything to assist. This (expensive and defective) couch has been broken in my living room for the past 3-months. Meanwhile Ashley Furniture has washed their hands from all responsibility to their customers and have made NO attempt to rectify the situation.
Don't recommend Ashley's Furniture store, they have horrible customer service, all items have been delivered damaged, delivery dates get canceled and pushed back for weeks. Delivery employee's are horrible. They won't do an exchange until they do a service call, which is ridiculous after you just purchased and spent so much money for these items. Never again will I buy from this company or refer anyone! Everyone has so many excuses and no one makes it better ! Horrible
Absolutely worst experience I have ever had in purchasing a dining table. Had table delivered that had damage and since they delivered there is a zero return policy. Have been waiting for them to replace item its been 3 or 4 times they show up with damage or wrong parts. Another 5 times they have rescheduled for no apparent reason. Was suppose to deliver again on 16th and now their truck has broken down was suppose to show up today now they rescheduled again for the 25th of November. . Please think twice before you buy at this store their delivery department is a joke. Save yourself money and time... I'm here waiting to talk to GM Eric and been here waiting about 10 minutes hasn't even acknowledged me so i left. Been since August 18 since first delivered and now Nov 19.. Shop at a store where you can return and not have same problem in having.
The sales Representative that tended to us was very well spoken, and you can seriously notice that he was definitely well informed about the product that we purchased from there! Thank you RV for you help with the Temperpedic purchase and all the info! Sincerely…. Eric & Maribel Manrique Salinas.
Upon entering the store I was greeted by Carlos Rodriguez who was extremely helpful with my purchase. I plan on returning at a later date and will definitely ask for his help again. He made my purchase easy and quick
The staff at Ashley's was great. They helped me select a sectional that was exactly what I was looking for. The delivery workers were awesome. They took great care of my sectional. Overall, I'm pleased.
Went to get a sofa and table for my son and ended up adding a bedroom to it to. God is Good... Assistant manager helped me out and gave me some good prices and ended up getting my son his and my wife's hers as well. Thank you Michael Tamez💯
We could not have picked a better place to get furniture. We shopped 10 other stores in the area and nothing compaire to Ashley. We were immediately was greated by Roger at the door. Asked what we were looking for. Took us totally through showing us everything we asked even into clearance. We even told him we were leaving to look elsewhere . He said I sure hope you come back I would love to help you. Didn't try to over sell or get nasty because we were leaving. We went to 6 other stores and no one greated us or was even pleasant. They tried to force junk on us we didn't want or like. When we left they were nasty. So back to Ashley and Roger. We were able to find the main couch but wasn't able to find a chair. Roger took chairs and moved them close to our couch until we found the exact chairs that worked. Wow!!! What great service. Gave us a great discount. Offered us protection plan and didnt force it when we said no thanks. Roger gave us his personal phone number just in case we had a problem. We will be back to Ashley and Roger for any other furnishings for our home. Rating 15+
the worst service they delivery 1 piece at the time i ben waiting 45 days for mi dining set and i gana have to wait another month i never buy anything from this place again
Robert was very helpful and patient. He took the time to show us all the furniture we wanted to see, answered all our questions. He went above and beyond to help us with financing as well. Great customer service. Thank you 🙏🏻
Good service at the store, however after scheduling an appointment for my delivery the furniture is yet to arrive. My order delivery was cancelled and I was not given a reason. I have already paid and no furniture in sight.
Price was fair and the salesperson was friendly
Wrong chair for the second time. The coustmer service is terrible and have been waiting for my furniture for months.
Waited 8 months for bedroom furniture to be delivered. Three of the items were damaged. 1 month later still have not had issue resolved.
Ashley’s is the worst. If you make an order with them expect the worst because that’s what they will give you. My parents ordered me a bed frame way back at the start of the year and can you guess what the company did? They delivered my bed frame incomplete, and didn’t even assemble it as they said they would. They simply just left the furniture outside of my house and left. So after receiving my bed frame and assembling it myself, I realized they gave me a drawer way too big for the side drawer of the bed frame. So we call Ashley’s homestore to let them know of their mistake. They let us know that they’ll put an order in for the drawer and ship it to our house. Well it takes months and we don’t hear from the store nor did we ever receive the drawer. So we contact the store again, they say there wasn’t an order placed for my drawer and that they’ll do so then. Well another few months go by and nothing. To this day I still don’t have my drawer despite constantly asking for so. This company does not care about their customers and it shows. I’d understand if there was a mistake but it’s been 8 months+ and at this point it’s clear that they don’t care. And I know they will see this and reply with an automated message because they simply don’t care enough to actually reply with some actual helpful information. So I highly advise you to take your business elsewhere, because Ashley’s will just take your money and ignore you after that.
Gaby was very helpful and kind, she did not pressure us and tried to find exactly what we were looking for.
Update: after all the trouble, they do not want to issue us a refund!! In my opinion, you must think twice before conducting business with them they will not resolve the issue locally, you will have to call the customer service number and waste more than an hour waiting for someone to answer, we did not get to talk to anyone. Please read below. Similar experience as Mr. Cervantes' review. We are expecting a delivery today, they scheduled us between 11:30 - 2:30; it's 3:20 and no delivery, and no communication letting us know that they are running late! This is very unprofessional. We called Ashley and selected option 1, delivery, (which sounded like it was rerouted), but the person did not give us an explanation or good reason for the delay. It is obvious that Ashley does not want to deal with all the bad delivery service. We got a call just now saying that they only have the headboard, what!!??!!??!! Apparently, they always have issues getting all the parts for this bed! We cleared my sons room and got rid of the old bed!! We waited almost a month to get this bed! Now Ashley wants to charge us for a delivery charge for canceling the order, why do we want a headboard when we ordered the whole bed!! Be cautious when and if you purchase something from here, which I don't recommend!!! We are beyond frustrated and unhappy with the service and lack of communication.
We were greeted as soon as we walked in by Israel. We just went in to look for a specific couch and had ALOT of questions, the rep, Israel was there to help us immediately, he gave his undivided attention and was able to answer our questions and got us situated. The other employees were just sitting and weren’t helping tho, he had to keep calling them to help another customer who was being help. You need to have more employees like Israel, ready to assist! Thanks Israel!
Greeted at the door. Lady sales person was very knowledgeable. Did an excellant job not pushy.
Great experience! Vanessa helped me out and She is super professional and helpful.
Isreal was an awesome salesman and we are very happy with our new loveseat
Sergio was the best, he followed up on our deliveries and always kept us informed
My husband and I ordered furniture for our new house on 08/21/22 and went home excited and thinking our furniture was going to arrive in 2 weeks. Its now 10/19/22 and the furniture never arrived. Its been 2 months. Then I look at the email and it says "Ordered items are expected to arrive within 2 to 16 weeks and may extend beyond that time frame." In addition, as we were there, we were sold a mattress and bed frame by a sales lady there and we weren't even looking for a mattress in the first place. However, the mattress arrived within 1 week, giving us hopes that our other furniture would arrive soon also. Overall, nice customer service, but I didn't like how we got persuaded to buy a mattress & bed, and I did not appreciate how you all didn't tell us that the furniture would take so long to arrive.
We will never again do business with Ashley. they have simply made mistakes every step of the way. their service is dreadful, customer support is nonexistent… you may call them and wait on the phone for an hour or two when you finally get a human they hang up on you. the store basically says that they cannot help you because every issue is a corporate issue and so even if you visit the store you will not get any help. The items they deliver are wrong … the items they deliver are broken … they are not the items you originally purchased at the store. there is not one single thing that is good about this store
Great experience. Our salesperson Jose Pompa was great. I will definitely be going back to purchase future furniture from Mr. Pompa. Looking forward to receiving our TV stand.
Sergio was awesome! He gave us awesome service even educated us on slew hygiene!!!
I think it needs to be addressed that the customer service for a product and the technicians are very unprofessional! For months I’ve had a recalled sofa and they had a tech come out that smelled like a smoke shop and used foul language toward us! He didn’t fulfill an exchange! And at this point I just don’t want any part of Ashley’s anymore I just want to get out of this so called contract and go anywhere else!!! Very stressful! I’m so angry and disappointed the product now is a chocking hazard! It’s a shame honestly I’m surprised these people haven’t been sued yet!!
I was very disappointed they didn’t deliver everything and I waited over a month. Going to have to return everything if I don’t get rest of furniture this week.
The sales lady was very efficient, and very knowledgeable.
Very great customer service, helpful staff and got a beauty Queen mattress and box spring! Thank you Ashley Furniture for all your help.
Ben was my salesperson. He went out of his way to get me the best deal possible. Spoke to his manager and they really helped me. Would like to recognize and thank Ben.
It was a great experience for me. The salesman, Roger let me walk around at my own speed and then came at the right time to talk to me and show me some options. Loved his enthusiasm, friendliness and follow through!!!
My experience was great everything was fast and easy. We went to look at living rooms and left with one Gabby did a great job of explaining everything and showing us all the options we had. Thank you so much for everything.
We had a mixed experience today at Ashley, but it resolved above our expectations. We appreciate their handling this problem so quickly. Jennifer Lopez was a very helpful and efficient sales person!
Bb
Great service! They helped me in every way possible. 0 down ! Lizette is a great sales person would totally recommend!
Sales people, while friendly, are overly pushy. I asked for the final price of the item I was to purchase thrice and they didn't want to provide it until I confirmed I would run financing. Then, I decided not to run financing until I had the full down payment so I could get the full 60mnths no interest and the sales person called over multiple managers to convince me otherwise. 10/10 don't recommend.
First time there and sales rep was amazing gave us time to decide and never rush us or anything she wanted us to be happy with are decisions.
(Translated by Google) good service (Original) buen servicio
Very helpful, knowledgeable, best prices
I love the customer service received ! Israel garza was a great help. He gave us enough time to decide about our purchase. I would definitely recommend him and Ashley Furniture store. A lots of options and really cool and pretty sets to decode your home .
Overall, the service was great and fast. Jose and Mike were very helpful and met our needs. I very much appreciated how thorough they were and made sure to explain the process of getting our furniture piece. Thanks again!
Purchased furniture back in March and here I am, writing this in mid September…. NINE reschedules later AND still nothing. It is absolutely disappointing and frustrating how long this process has been. Very quick to sell you everything, yet that energy is no where near reciprocated when it comes to actually delivering your furniture. I have received confirmation messages stating that my delivery driver is 6 minutes away from my home, but turns out mid way the driver realized (which you would think is something they would want to check before they deliver) that ONE night stand is missing? oh no :( so sorry :( now we can’t deliver your bed & literally everything else you purchased :( but no worries, they always reschedule a false delivery for another date!! Customer service? LOL All in all, this has been the worst experience for my family and I. I will never purchase anything from this negative 10 star furniture store ever again.
Great help, friendly, didn’t pressure me, only complaint not too many styles to my liking but that’s just a personal preference
Exceptional customer service and design skills! Jennifer Lopez helped me select 2 dinning room sets, 2 living room sets, and a bedroom frame and headboard. She helped me coordinate colors and styles and was a joy to work with! She is a bundle of joy and happiness!
The salesman really took the type to learn the color and style I was looking for and gave great suggestions.
My husband and I were looking for a new bed set and mattress. We immediately received help from John today and he was awesome. He helped us find a bedroom set that is absolutely perfect for us. The mattress experience was amazing. He helped us find the perfect mattress tailored to our needs. It was a great experience, and we are looking forward to coming back again for our living and dining room sets in the future.
Worst customer service experience ever. They will not tell you initially to NEVER ACCEPT A PARTIAL ORDER. We did with our dining table and it turns out the actual table was discontinued. We were left with chairs and customer service, management, and corporate made it very difficult to get a refund/ exchange. Management and corporate were not on the same page and we were never told our table was discontinued. It took months and me going in person to find out. Now they do not want to refund us and the only option is store credit. We waited 3 months for the new table and chairs and they show up with a partial order. Its ridiculous how they do business. We had to tell them to send it back and come back with both the chairs and the table. When they will come together ....who knows? I will never buy from Ashley's Furniture again. Not once was management apologetic and they were more focused in that "the money stays at Ashleys" than being understanding about the item being discontinued.
Excellent service
Went in today with my husband just to look around. Lyzette was the one that helped us out in the Ashley’s furniture store in Pharr Tx. We were very pleased with her approach and not pushy at all. She took her time with us and answered every question we had.
Picked what i liked in and out 20 minutes tops
Erica was very attentive and professional. She answered every question we had and explained everything really well! I will definitely purchase from this store again!
Mr. Reyes at the sleep spa, sure knows his mattresses. Very knowledgeable. Learned a lot about sleep, health and a good mattress. He was very accommodating to my needs. Erica did an excellent job with our financing and making sure we got the best service. Thank you👍❤️
I had great service provided by Prince. She was awesome at answering all my questions as a first time buyer and she was so patient!
I had bought a $6,000.00 bedroom set and they told me to wait from 12 to 16 weeks. Those weeks went by and still no furniture. Went to store to complain and i was told to wait anoche week. After the week went by and still no furniture i went back to the store to cancel my order and they charged me $508.00 for the cancellation!! Why charge me that much if i waited over 5 months waiting under false pretences! I will NEVER recommend Ashley Furniture to anybody!!! It deserves 0 stars but had to give it 1 star for it to post!
We initially ordered a bedroom set, a dining table and a couch. The table and the mirror of the dresser were delivered on time. The couch and the dresser itself were delayed a month so we went to Ashley’s to inquire and they told us July 21st. July 19th we got the confirmation and then the day of delivery they canceled the delivery due to “delays”😤. Okay …okay we said we’ll get it august 22 but just to be sure we went to the store agaaaain and turns out the couch we ordered didn’t exist anymore 🤦🏻♀️ Umm excusee me 😳 like what ? I think what makes me the most mad is that no one would’ve called us or told us it was discontinued they would’ve just kept cancelling and delaying the order. Obviously im super upset we ended up paying more for something we’re not 100 percent on. I don’t usually leave reviews on websites but AVOID Ashley’s. Never shopping here again.
They have nice furniture but it's all huge so if you want something for a small space I'd look somewhere else
Algo esta pasando que se adquirieron una sillas , pero todavia no llegan, la compra se hizo hace mas de mes. Espero que pronto lleguen.
Items were delivered after a whole year from purchase date. Several items were delivered earlier and one loveseat came in shrink wrap, after further inspection it was rejected because t was dirty and more than likely it was a "Display" item. Have purchased from Ashley's before and I did received an item with the actual bright orange "Display" sticker on it. Bad customer service and sales staff won't care after the sale has been done. Will not buy from here again. Very very bad experience. 😡👎 Don't even deserve one star but had to select it in order to post.
Very professional. Very friendly. Fast to do set up.
Nothing but problems with this place!
Nothing but problems with this place- their delivery service is terrible. I would not recommend. Also- don’t expect the mattress return policy to easy to use. It’s been almost a month since I tried returning my mattress. I still have it.. -___-
First off we waited 9 months to receive our kids bunk beds and dressers when they told us 2 weeks. Then it just kept getting pushed back. Then the day finally comes and it’s delivered. One guy set up the two dressers and that was fine. The other two guys were supposed to set up the bunk beds. Then told us that they packaged the wrong part. Then called it in & told them they can’t set it up bc of the wrong part. They left, my husband checked the instructions. Called and texted them saying all the correct parts were there. They said no they double checked it. It was the wrong part. My husband ended up literally setting it up all on his own!! All parts were right! They were just being lazy and didn’t want to put it together!! They didn’t even care to hear us on the instructions. Why did we pay for delivery and installation when they didn’t even install! They just made an excuse bc it was their “Friday” because they’re off Sunday Monday. I’m so upset with Ashley’s furniture especially since I purchased 10,000 worth of furniture with them! And this is how they do it! Wow! Never again. I’m done with them.
Roger and Gaby were helpful during our experience at Ashley’s! Great service and prices
Great and friendly service took time to actually listen for what we where looking for gave us a few options and never felt pressured to get something that we didn’t feel comfortable with they definitely won another loyal customer
Sales rep very polite, friendly and informative
I just had the worst experience with a furniture store ever. Close to a month ago we were told they approved my mother's credit, all good, the stuff was supposed to arrive yesterday but instead we got a letter saying it wasn't approved. The thing is, we had they money to pay that moment in case of being told she wasn't approved but she wanted to build more credit and you said she was approved. That furniture was supposed to be a gift, we went before the birthday and were told it would take a month to arrive, bummer but it was fine. It was supposed to arrive 7 days after the birthday (better than 2 months now that I need to look for other options). My issue is, you made me wait for something that wasn't arriving when you could have said in that moment "no, your credit isn't approved" but you didn't and now I'm going to go look for another furniture store, that might take another month, 2 months to get the stuff I need and that is infuriating. Terrible service and terrible communication.
Extremely friendly and answered all my questions
Customer service was great! They had exactly what we were looking for.
Robert Guajardo was a great salesman when we went to look for a sofa set he asked us the what were looking for as soon as we finished telling him he knew exactly what we were looking for and he knew everything about the sofa set and every product we asked about. We purchased the sofa set and we will definitely return to Ashley and request Robert for our next purchase. Which will be soon. I RECOMMEND ASHLEY FURNITURE!
It has honestly been the worst experience I’ve ever had in my life I should’ve listen to all the comments that were saying not to go with Ashley‘s furniture but I ignored them and gave them the benefit of the doubt. My first experience was decent unfortunately the wrong furniture was given to me, and my chase Didn’t have a back rest, and so I had to wait in the additional two weeks then I was called and told that it would be another two weeks after that and then I was just told that I would receive it today Saturday, July 23 and then I just got a call saying that it would be an additional two weeks is it has been over a month it is completely unprofessional.
Very friendly
Somewhat confusing
Good customer service
Great service!
My sales rep was very knowledgeable and helpful, I was able to find a quality sofa that same day
Great Service! Our salesman, Gabriel was very helpful. We will recommend this store & plan to return whenever we are looking for furniture. 👍
Gabriel was so informative, honest and kind. Would return just for his quality of service!
Gabby was very helpful and efficient while explaining offers and final amounts of the furniture we purchased. Very satisfied with our experience!
I have been waiting on a delivery for about months. The day of delivery they arrived with nothing. They apparently said in the morning the item was packed and when they were headed this way they noticed they didn’t have it. Called customer service spoke to a man named Oscar he apparently said it was packed than it wasn’t and than it was packed. And there’s nothing he could do about it?? I waited on the phone for almost an hour. So many family members said not to go with Ashley’s Furniture, should’ve listened to them.
Great place to buy furniture, very good service.
I will never again order furniture from this place!! They took 10 months to deliver my furniture and when they did half was still missing!!!! Horrible customer service as well at the store! I do not recommend anyone buying their furniture from this place!
Mrs. Prince treated me with amazing customer service. She was very knowledgeable this made my decision easier and I am very satisfied.
Great experience all around. Staff was kind and considerate.
Great customer service! We are repeat customers and haven’t had any issues or complaints. Gabriel is an amazing sales rep- he is very knowledgeable, patient, and helpful. Thank you!
Prince was amazing!!! She is super nice and very laid back! We dont feel comfortable around salesmen who try to show there presence too much and make it uncomfortable but Prince was very easy to work with. She knew her products and she let us know whatever we needed that we can go to her.
Albert was very helpful, happy with our purchase!
(Translated by Google) We bought a bedroom in cash, we waited 12 weeks as they warned us, because it was not in stock. When the time expired and given how impossible it is to communicate by phone (they do not answer), we returned to the store, we agreed on a delivery date, which was never complied because: They wrote the address wrong, the 1st time, the rails were damaged, the second time and so on several excuses, I tried to cancel the order (3 months later) and they told me that they would charge me 10% for canceling. I will not return to buy on this site. (Original) Compramos en efectivo una recamara,esperamos 12 semanas como nos advirtieron,porque no estaba en stock.Al cumplirse el tiempo y ante lo imposible que es comunicarse por teléfono( no contestan), volvimos a la tienda,acordamos fecha de entrega, que nunca se cumplió porque: Escribieron mal la dirección,la 1era vez, los rieles venían dañados,la segunda vez y así varias excusas,traté de cancelar el pedido( 3 meses despues) y me dijeron que me cobrarian el 10% por cancelar.No volvere a comprar en este sitio.
Loved my Ashley Associate !! She helped me so much Her name is Prince !!
Had Israel as our salesman today. Easy process. Fast. No issues.
Muy buena calidad en sus muebles y muy buenos precios
(Translated by Google) excellent (Original) Exelente
Vanessa was very helpful as we made our decision.
I was lucky to be attended by the Best Sales person ...he said he was certified. I waited 3 days and was told something had gone wrong with my order.... No such order was found. I had the contract yet I wasn't asked to sign it so I just went back to cancel. Customer Service is awesome...but I'm still wondering what happened. Like they say too good to be True.
I would have given this store 0 stars if I could. Worst furniture store ever I don’t recommend anyone to buy anything from here. I had an issue and spoke to a Michael floor manager worst attitude ever. He acted like he was the customer and I was the employee. I use to be a customer, but no longer will be buying my furniture in this place I’m taking my business elsewhere.
The worst customer service experience from Ashley furniture store in Pharr, Texas . I purchased a mattress and a bed from them and for some reason … they decided to deliver them separately. I spoke to the salesman and he assured me he would fix the issue . This is gonna be the 4th time they try and deliver and they still they can’t get it right ! I called the store multiple times and each time the person that picked up said they were a manager .. later come to find out that was a lie . I spoke to someone Martinez who was extremely rude and wouldn’t give me his first name and refused to give me the main managers name . And said they don’t have a corporate number to give me . DONT PURCHASE FROM THIS STORE !!!
GREAT service and quality.
Gabby and Robert were very professional and informative with helping me decide on my purchase today. 😀
Great service. Extremely professional.
These guys know how to sale and get you the best deal.
Excellent customer service!!!
Your salesman Raoul, was very professional and friendly. Knew his merchandise as well!! Would recommend your store to all our friends.
Ashley Furniture Simply The Best! Thank You for a Great Customer Service.
The experience at Ashley’s was quick and simple. Good customer service.
Very bad service, Ive been waiting for the sectional for 4 weeks now and they just been telling me lies every time I ask why they are taking so long. I HAD TO CANCEL!!
I’m very disappointed that the sales person tried to take me for a ride by over charging me. They told me I could have second item at half cost if I paid cash. Did not keep up with their side of deal and now said I have to pay re-stocking fee. Never buy again. Not a good experience
Excellent experience shopping at Ashley Furniture. Salesperson was great!!
Bought one Ashley sofa and loveseat and the fabric failed, Martinez traded it out for a different set, in as little longer than a year the only plastic piece on the recliner mechanism snapped when reclining, and gee guess what😡 the mechanism is warrantied for 5 years, but gee not the cheap plastic piece that of course failed. Ashley declined to replace but would split the price to send a new one that is backorder till July? Screw you I'll get one on Amazon in 3 days🤬
Awesome customer service
Furniture is nice and sells people are friendly.. but complete false delivery dates. Everything they say is a lie. I’m starting to think they’ll say anything to sell. They keep changing the dates for my delivery it’s been almost 7 months waiting for furniture when I was told I would get it months ago. So disappointed
John was amazing!
Great customer service, very knowledgeable and pays attention to details.
Good place for contemporary furniture. Not recommended for colonial style furniture.
Diego Martinez from the Pharr Texas store made our experience like no other, explained everything throughly and answered every question we had with such knowledge. Great job Diego this world needs more people like you. We left from there with exactly what we had in mind.
Found everything I was looking for and then some! Raul gave us the best service of all the furniture stores we went to throughout the RGV. Will definitely be coming back in the future!
Had a very pleasant experience at Ashley furniture. Customer service was excellent as well as knowledge of products. Two thumbs up.👍🏽👍🏽
Will never do business with Ashley's Furniture again. Ordered a bedroom set in September, received order in December, but the bed frame was damaged. We refused to take damaged goods since we're paying thousands of dollars. We were forced to stay with unopened boxes for another 2 months. Another bedframe was sent in, this time wrapped in blankets, not inside boxes. Also were damaged and came with incomplete hardware and missing slats. It's now May and according to customer service, our order is complete. We were told, in February, the missing hardware and slats would be here mid April. So we've got unopened boxes in my hallway, damaged bedframe pieces in our second bathroom and a headboard with drawers being back with nightstands to keep it from topping over since it's not attached to any bedframe... A major hazard. We will be cancelling the order and to make things even more pathetic about this company is I know we'll be forced to pay a "restocking fee". We've also been paying the monthly payments in full the last few months, despite our order not being fulfilled. Not the first time I've had to wait months for something I ordered. Waited months for a sectional sofa that was never shipped. I was still charged $180 "restocking fee". My question was, why is it called a restocking fee if there's nothing to be restocked? I should have learned my lesson from that experience and gone with another company. Well, this is the very last time I do any business with Ashley's and I highly recommend others do the same. The absolute POOREST service I've ever experienced.
Carlos was very helpful and very customer oriented. He gave me the time to decide without pressuring me. He provided the information I needed to make my decision and he gave me the time to feel right about my purchase.
Really nice place for furniture, really like the furniture here, a bit pricey but you get what you pay for sometimes…
Jennifer was friendly and took the time to ask our preferences. From there she showed us options and made suggestions. She was extremely knowledgeable and friendly. She made the process of purchasing very easy. We will definitely be shopping again at this store.
Service was terrible, rude attendant and delivery was the worst and when I called to report issue, got runaround and took 3moee weeks to correct issue, very disappointed unbelievable very disappointed
Wrong idea to have stopped at ashley Furniture, its been 8 weeks now, and have not received the items purchased. We have already been charged for the items. I understand there is a pandemic issue, but this is ridiculous.
Very courteous, knowledgeable and was able to answer all our questions. I would recommend to family and friends.
The drivers that delivered my furniture were very rude and saw me as a number. They said were on commission and could not work with me. This was extremely stressful! I paid a fee to deliver my furniture. I WILL NEVER BUY FROM ASHLEY AGAIN!!
Great furniture store...
Great service
Worked with RV today to get a new Penthouse Apartment set up, he was awesome and worked some pricing for me. Glad I met him for sure. Great dude.
Real good about taking your money - not so good about their follow though afterwards. And what's up with the salesperson ambush at the front door? Get out of the way.
Very nice store and the Salesperson was very nice. She wasn't pushy like so many. Bice experience.
Very friendly, knowledgeable, and as a team worked seamlessly to help us find what we wanted. With that said, we didn't need to shop elsewhere. Serious discount and reasonable delivery date sealed the deal for us !
Friendly, knowledgeable staff. Will definitely return
Excellent service
The showroom is way too cold. I couldn't really look around because I just wanted to get out
Amazing customer service very attentive and knowledgeable
Excellent service wide variety
Long story short my grandma still hasn’t received her dining table and she ordered it in October 2021 and still has not received it, and they keep pushing back the delivery dates.
Raul was awesome! He gave us a great deal!
Great place to shop for furniture!
We were beyond pleased with the service we received today at Ashley’s. We appreciated how helpful and honest the specialist Jose C. was. He was able to explain in detail why a certain item worked or didn’t work with what we were looking for. He helped us find matching items for both our living room and dining room. We also appreciated that he was clear up front about the items being delayed and although it will take weeks - they are well worth the wait. Thank you again Jose for all of your help. You were great!
Got the couch I wanted/seen online, great price and the delivery service was great
Quick no hassle purchasing
Exceptional customer service by Benjy!!! We walked in just to look but after he greeted us at the front door with his courteous informative demeanor we walked out a satisfied customer with our purchase. No doubt we will be back for more in the coming months.
Sales man failed to tell me that my insurance claim that was approved can only be used to replace the same item instead of being able to buy other things much needed so I waited 4 months to get new furniture, wouldnt recommend that sales man at all but i understand we make mistakes. Overall the store is okay but thats a mistake that caused my patience to be tested.
Our Salesperson, Robert in Pharr, TX, was friendly, attentive and efficient. He helped us find exactly what we were searching for and answered all questions to our satisfaction. We are enjoying our new loveseat & sofa! Thank you Robert!!
Walked in and was greeted by very friendly staff- was able to find the perfect furniture easily and everything was explained in detail. Kevin was a wonderful sale associate to work with. Would highly recommend to anyone looking for furniture.
They go as far as lying to you just to make a sale and the Manager thinks he is the owner of the company, worst customer service I’ve received , bought an expensive mattress and sales person promised me $300 rebate on anything I wanted to use it on at any time(I have proof on a text message from the sales person) when had the chance to go by the store to redeem, Store Manager told me the $300 rebate was only before mattress would be delivered to my home (that was never communicated to me at time of purchase) and as an accommodation he offered a promotion they offer to anyone that walks into the store, and a pillow as if I was the one that didn’t comply with their policies. Very poor business ethic and false promises just to make a sale.
Vanessa was really helpful. Right from the get go she was on top of any questions we had. Our purchase was great and the buying process was easy.
Had a 500 credit, only got 475.. on a 4,800. Purchase... jajajaja that's ridiculous.. they just lost a customer...
Had very good service. Our sales person was very informative on the different type of materials. All the pros and cons which helped us very much when it came to choosing which sofas we would take home.
Great experience today. Rosie was very helpful and knowledgeable. Appreciated the fact that she told me about how long it would take even if it’s a few months.
Fast and easy service thanks to Candy.
Great costumer service, as soon as my wife and I came into the store we were greeted with a smile and right away took us to were we needed to find our sons bed frame and mattress.
John was very helpful and knowledgeable in helping us find what we were looking for. Did not make us feel rushed or pressured even with a toddler with us. Just waiting for our couch to get delivered soon!
(Translated by Google) Excellent treatment and recommendations from Michael !! (Original) Excelente el trato y recomendaciones de Michael!!
Diego was awesome!!
Eric, Dylan, Jaycob (McAllen store)… thank you so much for helping fix the misunderstanding we had with our initial sales rep & solving the issues with our order & delivery. I really appreciate the time you each took in helping me get what I initially wanted. I know not every employee of Ashley’s provides the same level of customer care but these three gentleman did. Thank you once again.
Wonderful experience all the way around! We are so happy to be getting a new couch! Vanessa and Prince were very helpful throughout.
Visited Ashley Furniture for the first time ever yesterday. Truly impressed with staff, specifically Vanessa D and Sleep Geek, V Prince. We left feeling like we made a great purchase as we were equally impressed with the furniture and mattress demo! Thank you for your patience and most of all your dedication and experience with the product you sell. We look forward to buying any and all of our future furniture needs at this location. We can’t wait for the arrival of our stuff.
Excellent sale representative and very informative not to mention great prices.
Great customer service and leadership lyzzet helped us and she was really patient and knowledgeable
Carlos was awesome. Took the time to show us all the ins and outs of items qe were loojing at and provided accurate pricing. Very knowledgeable and friendly. Will be back to buy more soon.
manager was very attentive
BE AWARE of giving them your personal information. They will convince you to try other banks other than your preference and run your credit without your permission!!!!
Thank you Albert for being very attentive and patient with us and with our kids. Making the experience a very pleasent one.
Our visit to Ashley Furniture in Mcallen Texas was most worthwhile. The store is very attractively designed with furniture arranged to the best advantage. We were able to find what we wanted with the assistance of a knowledgeable salesman who knew his furniture and what was available. He clearly explained the difficulties of certain pieces being readily available because if production problems. We would definitely return for our furniture needs in the future. It was a pleasure.
Rosie was very helpful and understanding of what we wanted and not too bothersome while we browsed.
Archi and prince were amazing!
Good furniture at affordable prices
The sales people were extremely polite and helpful. Rosie Balli was very helpful and knowledgeable of the furniture sold at Ashley Furniture. She took a lot of time explaining and demonstrating the furniture.
Worst customer service ever. Ashley runs a good scam here in McAllen Texas. We ordered a power live seat that was delivered and was defective in manufacture. So we went back to Ashley customer service within 24 hours and explained the situation. They sent out another love seat that week. They took the first one out and was getting ready to put the 2nd one in. We asked them to plug it in first to see how it worked. The 2nd one was working the same way. So I refused delivery of it. They wanted to put the 1st one back in and I said no…I’m refusing delivery on both. It’s not the same as the one on the store floor and not the one I bought. Somewhere along the manufacturing they changed it and it was not what I bought. They would not take it back. I called customer service. Several times, talked to two different people. One says one thing the other says something else. They won’t let me speak to a manager and the both hung up on me. The delivery guy was an just as bad. He kept speaking Spanish to his manager and they refused to take the other loveseat and left it seating there. They also told me they would call the cops on me if I came up to the store and threw a fit. My husband had a neighbor help him put the loveseat in the truck and took back to Ashley’s and they refused to take it back. I will never shop at Ashley again. I will also be telling my friends.
Happy in our dealings with this place.
I ordered living roomset the 1st week of November. I had to call why I hadn't received my sofa. Initially i was told it would come in 6 weeks. Then i was told a 2nd time not until January. 3rd time, they said sorry ma'am but it's not scheduled to come in until March. If I would haven known from the beginning, I would have never purchased the set. What's worse is, I was never going to get notified, until I called. So I'm left with an incomplete living room for almost half a year. That's if sofa even comes by then. Terrible service.
Friendly, always available employees when needed and made the purchase of our Sofa seemless, everything well explained aswell with no hidden fees anywhere. Also their inventory is beautiful.
First time shopping here has been a nightmare. Giving deceiving information when you place orders. Items are taking a lot longer than what you are told. They don't have your items in the warehouse but they still want to charge the 10% restocking fee. They don't have the items why would they charge. Buyers BEWARE. They are just taking peoples hard earned money. Not only that they give you the run around when it comes to waiving the restocking fee.
Amazing service. Thank you Jacob, great customer service!
Had a nice selection, except barely what we wanted: 🚫🔌💡~Manual reclining couches~ Found something we were "ok" with, but it only came in grey, meh, house has all neutral brown/tans. Wanted to sleep on the choice before buying. Salesman who annoyingly followed us, with WAY too much conversation, DOESN'T EVERYONE LOVE A SALES STALKER, wouldn't write down a price for us, had no business card. He wanted to text to us. No thank you. Don't need unwanted sales texts /calls. I worked in car sales, I get it's ruthless with other salespeople. But seriously, give me your card, answer my questions and I'll make sure you get the commish! This also happened 8 years ago, we looked at Ashley, L@cks etc. Then went to Furniture Row, was able to browse, nearly nap, find what we wanted, with a sales team that is present and helpful when customer needs. Easy peasy, Furniture Row got our business again. Didn't mean for it to happen that way. Next time we need a piece of furniture, we'll just head to F.Row.
We purchased two couches today. Lyzzete was very helpful and professional. We were treated warmly and shown exactly what we wanted to see. I definitely recommend this store and sales person.
(Translated by Google) Very nice dining rooms and halls (Original) Muy bonitos comedores y salas
Great service to us. Helpful and easy to get what was needed.
If you want people who treat you terrible after they take your money please go to this Ashley. Impossible to work with on deliveries and continuously rude over the phone to the extent of them hanging up with no solution.
Thank you Prince for taking care of me on my new furniture.
(Translated by Google) I loved the attention I received, he directed me to what I was looking for and with an excellent attitude. It was a really nice experience. The furniture is beautiful and of good quality. (Original) Me encanto la atención que recibí, me dirigió a lo que estaba buscando y con una excelente actitud. Fue una experiencia muy agradable. Los muebles bellísimos y de buena calidad.
I will never purchase any furniture from Ashley again! I encourage anyone reading this review to do the same. They have nice-looking furniture, the prices are fair compared to other furniture stores; however, this is where it stops. We purchased a new house last year and wanted all new furniture, so we did a lot of shopping around. We ended up buying a whole complete dining room set from Ashley. We purchased eight chairs, the dining room table, the server, and a breakfast bar with stools last September. We were told that the furniture would be delivered 7 to 8 weeks after the purchase. Fast forward to today, January 12, 2022, sixteen weeks later, and we have yet to receive our furniture. I have been calling the store and consumer service each week since November 2021, and no one can give us a definitive delivery date. All we get is contradicting information, the stores is giving us different dates each time we call. The automated service is now saying 28 to 30 weeks for delivery. I tried to cancel the delivery and get my money back to go to a different store and purchase another dining room set. Still, Ashley tells me that I will be charged a return fee. So they want to charge a $400 return fee for something that has not been delivered yet, and we are stuck with no furniture.
Purchased a living room set back on Sept 6 2021 Got a delivery date of January 8 2022 I was okay with it due to the pandemic... whatever. As of today I called to see where my living room set is and NOBODY can find my order!!! Worse experience ever. I do not recommend buying from them the customer service is horrible. You get bounced around everywhere and nobody knows NOTHING about my order. Completely unacceptable!!!! Run from this company.
BUYER BEWARE!!!!!!!!!!!!!!! Do not buy from this store!! Worst customer service ever!! No one ever knows what the heck they are doing, very disorganized and disrespectful. They don't care about the customer, literally stealing from them just to make a profit. My husband and I made a purchase 5 months ago and literally paid in full. A month later I then get billed by TD bank that money is owed. I called Ashley’s after many attempts because they never answer and the only solution they gave me was that I was going to continue to get billed and my best bet was to pay off what is owed until Ashley’s gets it resolved, if it does, possibly until March.. Worst part is they owe me money because we gave more down than was needed. I have been bounced back and fourth between Ashley and TD bank to get this issue resolved since SEPTEMBER and nothing!!! I had called with plenty of time in advance to ensure the items purchased did not get financed since they had been paid in full with a secure hefty down payment, was guaranteed it was not going to happen and to my surprise I get a bill a month later. I have been calling on and off and nothing has been done to clear the charges. They never answer the calls, like ever. I walked into the store once after calling multiple times prior ( like 6 times) to find all their employees either standing around and chatting or sitting down relaxing on the furniture while the phones were going off!!! I am very disappointed at the way Ashley’s and their employees in the Pharr location have been handling this situation. I feel robbed, defrauded and taken advantage of, and yet who ever made this mess continues to sell, “defraud” other customers at their expense. They literally cleaned their hands and left me to put up with the situation when it was their mistake, not mine!!! How is this fair to the customer?!? I regret buying from here, never again!!! Please save yourself the headache! I would give a 0 star review if I could😡
The bad thing about this particular business is when you initially walk in the sales people don’t allow you to freely shop without them bugging the heck out of you. They need to give you their business card and allow you to walk throughout the store to shop freely without them being all up in your grill!!!!!’
If I could rate 0 I would! They will tell you anything to get a sale! I have been waiting on my furniture since last year July 2021. I am paying for all of my furniture order when only a part of it was delivered. I have gone into the store and they give me one date and until now I am still waiting they change date every month and don't bother to let know. TAKE YOUR BUSINESS SOMEWHERE ELSE. Trust me DO NOT buy from TD RETAIL online
Great customer service! Vanessa Deleon took care of me and answered all of my questions. She was very patient and knowledgeable. Thank you again for helping me choose the best furniture for my family and I!
Great experience today as I walked into the store and was greeted by a beautiful smiling representative (VPrince- even through her mask). I entered searching for a few items and was happy with my purchases - a very knowledgeable and welcoming young lady. The entire staff was full of smiles and pleasantries making sure I received the utmost care. thank you Ashley Furniture
Amazing customer service by Mr. Kevin Lemke. Honest, helpful, patient, funny and kind...qualities every sales agent should and must have! Great variety and prices!
Our attendant Gabby was incredibly helpful in getting us a great deal on our very first mattress. Everything was straightforward and we were in and out with a mattress we absolutely loved! Highly recommend coming here.
Great customer service and great deals. I was very happy with Israel and Keven. They explain to us details by details through the whole process on our purchase…….I would go back and recommend Ashley HomeStore…..
Don’t ever do business here. I placed a very large order for our new house, which got delayed several times without explanation. After several back and fourth phone calls and threatening to cancel the order they pulled some strings and send the delivery the following week (today). The movers are nice, but EVERYTHING is damaged and had to be promptly loaded back onto the truck. Ashley cares about getting the sale, after that it’s on you to babysit so you get your stuff. And when it does show up it’s junk. Ashley needs to get their house in order. They put a huge emphasis on getting sales and doesn’t care about the customer after.
Great service from our salesman at the McAllen location.
Great help and large selection.
(Translated by Google) Excellent staff I had a girl called Gaby very understanding, very patient, very specific and she helped me a lot with my budget (Original) Excelente personal me tocó una chica que se llama Gaby muy comprensiva muy paciente bien específica y me ayudó mucho con mi presupuesto
Very friendly salesman, explained layout of store and waited for us (not hovering) if we needed help. Explained in detail what we were getting. Will recommend and continue buying from here.
Great experience and great customer service! As soon as my husband & I walked in we were helped immediately. Mr. Gabriel Beltran was very professional, knowledgeable and patient with us. Thank you!
(Translated by Google) Excellent service, lizette was very friendly and helpful, (Original) Exelente servicio , lizette fue muy amable y de mucha ayuda ,
Took my mom to buy a dining set, and they were very helpful and patient throughout the process. We were unsure of what style we wanted to go with for her new home, but our sales representative Kevin helped us review all the options until we decided for one she loved. Delivery is a few months out which was the only bummer. Customer service was great.
Great experience. The sales rep Carlos was willing to answer all questions and offers options. Made changes to our purchase more than once but he kept helping without hesitation.
Very helpful staff.. Mrs Prince was extremely patient… great service
I was told the delivery date will be in a month. Still waiting 3 months later. Was told it will be another 4 months. Theyll tell you what you want to hear to make a sell.
The sales person was very helpful and knowledgable of the furniture i was looking for. Was treated very well loved the awesome service i was given🤗
Selection is great, staff can sometimes be slow to reach you, but are courteous. Good quality furniture, good mattress selection.
Great customer service! Great selection of furniture!
Mrs. Candy was so nice, informative and so patient with us. She just came along and enjoyed sitting, trying out living room sets with us lol! It was a good, first time experience. Thank you!
This is absolutely the worst. Went in mid September looking for a sofa, dinning set, and tv entertainment stand. We were told by Yaxira (aka Lyzet) that our furniture would be delivered November 6. I went into the store the day before to let them know I hadn’t received any text, call, nor email about my products being delivered. Person at front desk tells me my order is scheduled for November 27 and he also told me to call 1800 customer care number. Went ahead and called them and they said there is nothing scheduled nor confirmed for November 6 and they should have never told me that date; scheduled date is for November 26th but not guaranteed. I was told on the phone that my whole order wasn’t complete so that is why it was delayed and they couldn’t do multiple deliveries. My mother in law spoke to someone in store asking if they could do multiple deliveries and they said yes. Fine, so we get 2 out of 3 pieces of our sofa and tv entertainment stand delivered a week later. Tv stand had the drawers misaligned and there was a puncture on one of sofa pieces. Delivery man said he will put report for fix on tv stand and replacement on punctured sofa piece. I have received multiple text messages and calls for the replacement and rest of furniture and it’s all very confusing. I was supposed to get replacement of punctured sofa today but nothing came in! I got text confirmation and even a text saying order will be delivered today and nothing ever came in during timeframe. I called customer service and get told there’s nothing scheduled today, the puncture sofa replacement is for next week. He also mentions that there is a glitch in their system. At this point I know nothing is guaranteed from AHS and I do not trust AHS whatsoever. I don’t even know when a tech is supposed to come in to fix tv stand ? I want clear cut answers but all I get is “sorry” and “it’s for this date”. My order is nowhere close to complete. Horrible experience as a first time furniture buyer. Nothing with this company is organized. Furniture is beautiful but do not buy from here!!
Robert and Carlos were very helpful, professional, knowledgeable, and provided great customer service. Ashley provides a choice of financing company for all credit.
In the beginning the customer service was great and helped me find the perfect bed set however a month later and we go to overview the invoices that my mother had in her vehicle and that’s when I noticed that the sales associate that helped her input the wrong size of bed frame so ended up purchasing a Queen mattress with a king bed frame so I went to the store to get it fixed so one issue solved. There at the store the associate notified me that the delivery date would be the following Wednesday and then later that week I got a phone call saying that the delivery was going to be delayed until the next Saturday after the holidays and today I received a phone call to schedule my delivery date because the customer service associate neglected to assign my delivery date that Saturday so they had push back the delivery again for the third time. Honestly I was so annoyed with the incompetence and inconvenience of Ashley’s furniture store and will not recommend to others.
The worst customer service EVER!! I will NEVER buy anything from here again and will tell everyone I know to never shop here! I bought a recliner that stopped working after 4 months and have been trying to get someone to my home to fix it for 6 weeks and they have NEVER called me and always close my tickets without any information. it is the worst experience ever. I have never written a review, good or bad, but I am compelled to post about this to save anyone from going through this upset and frustration!! DON'T BUY ANYTHING FROM HERE!!! SAVE YOURSELVES!!!
I scheduled an appointment to visit AHS as part of a promotion to receive a gift card just for visiting. While there, I took the opportunity to look at some mattresses. Mr. Guajardo greeted me and offered to show me the different brands, based on my personal preference. His knowledge of the product and financing options definitely made me decide on the purchase. Editing review based on a previous recliner set purchase. Warranty and extended warranty coverage limitations. Extended Warranty not honoring previous repair.Bad experience will no longer shop AHS.sagging cushion with 8 months of purchase.
Walked in was greeted by salesman Diego. He was great told him exactly what my daughter was wanting and he didn’t waste our time he showed us what was available made sure we were comfortable during our shopping experience and as he got us our final quote.
Best furniture store in South Texas I shopped I went to many furniture stores Ashley Furniture is by far the lowest price and the best deals bar none ! And to top it all off! Manager came bqck and gave me an additional 25.00 off to make the deal even better! Best quality! Best service!
Worst customer service! Nothing is specific, delivery is always being delayed I regret buying from this place.
Sales person gabby was very knowledgeable definitely going there again.
Worst service. We were told the furniture we chose was in stock and should be receiving it within 4-6wks. This was back in June 2021. We have paid off the furniture and are still waiting to receive it. First date given to receive it was August, pushed to September later called in and were told early Oct and a couple of weeks after late Oct to now being almost ending of November and have been told until December. Also at the store we were lied to and told pick up takes longer to receive the item rather than if we get it delivered. We called CC and were told it’s the same time frame for delivery and pick up. Worst service.
I’ll begin by saying that Lizzet was amazing. All I did was explain to her what I was looking for, and she was able to find the exact pieces. The whole process was way too simple. I have to admit, I spent more than I wanted to! But not because things were over priced, it was only because I found everything I needed here. The customer service was absolutely wonderful, and the selection was beyond my expectations. I’ll shop here again.
Literally worst service my husband and I have ever had. Never doing business with them again. Wish I would have read the reviews before we went to this store. Every single bad review on here I can relate to and is a hundred percent accurate.
Great Service Castillo...
Great customer service from Israel Garza. Thank you! I can't wait to get my new bedroom set!
Our sales representative Prince was fantastic! She walked us thru every step of our purchase and was extremely patient with us while we decided on what we’d like to purchase. Even the store manager came over several times to ask us if we needed anything. After visiting a couple of other furniture places we didn’t get the attention nor service we were looking for and after visiting Ashley’s furniture we knew we were at the right place. We highly recommend Ashley’s furniture and their Team!
Customer service was great. We couldn't decide on what we wanted went to different furniture store to look at sectionals but at the end we ended up at Ashley's. We left very happy with our sectional. Thanks to our representative Lyzzet who was very patient with us.
Found one of there products for alot less at another store and they respect theyre price match. Staff was very nice and generous. They explained everything very well. Everywhere else i went to look for a bed they just gave me an estimate of 8-10 weeks waiting time here they told me realistically because of the shortage it might take a while like 4 months so happy they told me that instead of less time just to make the sell
Failed to deliver my furniture 3 times without showing up or calling. Delivery drivers lied and said I did not want damaged furniture. Stay Away.
So my husband and I decided to go for a drive for our anniversary and after picking up a couple of donuts, we decided to head out to Ashley's fine furniture in Pharr Texas. After walking the store for about 20 minutes no one had approached us . It was then this sales person turns to us and ask if we needed help his name was Sergio. After being a bit hesitant weather or not I would get approved or not Sergio never gave up on us he went over and Beyond in helping us out weather we went big or small on our purchase he was consistent on exceptional customer service. We finally decided what we wanted and made the purchase not only are we highly satisfied and happy, we just want to praise Sergio for excellent Customer service and our celebrating anniversary day turned out to be the best now we have a new bed . Thank you Sergio from Ashley's fine furniture in Pharr Texas
I must say. I was hesitant to go back to Ashley . First time. Not a good experience. But 2nd time. People were different in a great way.
Spouse purchase a bedroom set June 2021 and all they have to deliver Oct 27. 2021 is the mattress. Tried to talk to the assistant manager 2 weeks ago with no luck in person or phone. Receives the furniture on January 25, 2022, but short a dresser and delivery estimate March 2022. Also short one pillow and we we sent one small pillow when we purchases extra large. Delivery guy left the plastic on the box spring and delivery guy refuses to exchanged a damaged server due to a mix up at the store. Delivery refused to call the store to clear the mistake. We went to the store but they could not help us since they did not know what was delivered. I showed them the delivery ticket but it was not good enough. I had previously call but not one answers.
I’ve been lied to and no one answers my questions. Currently still waiting for the correct couch. Haven’t got a date and I call everyday and they just lie. They even told me I couldn’t cancel even after my experience, I don’t recommend buying from them.
Took about 3 months to receive the two lamp tables. Doorstep delivery so we opened the boxes at the door. The delivery men didn't want to wait but we didn't want to wait forever to get new ones again. We accepted the delivery just to find that all the screws for one lamp table were missing. We called the delivery guy to be sure they weren't in the empty boxes. We said we would meet them at their next delivery location if we needed to if they could find them. The delivery guy said he would check but he never got back to me. I texted three times since he wouldn't answer the call and got no response. My husband called the service department and the woman said she could order some screws but would take months to get them so she said to go buy our own. She said " too bad, that's just the way the world is now." You just need to do it yourself. Wow, talk about bad service and not caring about their reputation! We won't be going there again and will tell our friends and family.
Let me tell you, The experience coming in to this store feels very welcoming since you arrive. I was greeted nicely by the salesman and felt absolutely no pressure. I told him I was looking for a mattress and he showed me the way to a particular space where they had quite a few selection of mattresses. I’m going to be completely honest, the first mattress they showed me; I felt in love! Those Tempur-Pedic man … Sometimes, you can’t believe something can be as expensive as that specific mattress but; it’s not about the price, it’s about the experience. It’s what I would call, a great investment towards the future! I’ve never laid on a mattress like that before and let me tell you … it’s worth the price! I got the adjustable base as well which will allow me to raise my head and feet, as well as my favorite part; the vibration! The massage mode is incredible … can’t wait to have my stuff at home! My merchandise is arriving this coming Friday, which is amazing considering that there’s delays everywhere! I would’ve understood if it took some time to arrive but, I’m glad I’m getting it sooner. I’ll definitely recommend this store for your future furniture purchases! Staff is amazing and products are great looking!
Excellent customer service. Very patient staff as we casually shopped for three different items. Definitely an easy shopping experience. EDITED So the comment above was my original experience, however, almost 60 days later, the sale cannot be completed and I am dissatisfied to say the least. I had read many comments of people complaining about this store. At first I had a great experience. Now I see what they meant and I regret ever buying anything from this store. First, the store never answers their phone. I have called multiple times and literally have waited on average 30 minutes to get to someone. I bought a headboard, footboard and side rails for my bed. The rails were too short so a replacement was going to be sent. Replacement arrived but were the wrong type. I had to call and request another replacement. 2 missed schedules later because although I confirmed the delivery by text, they failed to show up or call that they were not arriving after all. So the replacement comes in and again they were the wrong kind and size. I called to return the rails and footboard to get a refund . I was promised a full refund as soon as the items were picked up. Two weeks later and they were picked up on a Saturday. Now two weeks later and still no refund . I called today to the store and again, they never pick up the phone. Left a message with the only person who apparently has the clearance to give a refund. The managers can’t help I guess. This is why I have decided to edit my original post and give this place a 1 star. All in all, this store needs major training in customer service, they need to fix their phones and improve their communication skills. A lot of promises but no follow up. Their customer service line is useless as well because they can’t do anything but refer me back to the store, where they DONT ANSWER THE PHONE. This store has a well known name to bring you in but the lack of training and follow up sour the whole experience. You might luck out and have a good experience but . I would say to save your money and go to another store. There are other furniture places in town to shop. I don’t normally leave a bad review but almost 60 days later and still no resolution? Yeah, I don’t think so. I hope this helps. Save yourself the headache.
Love it!! Great customer service, friendly, great environment. Like the way they explain everything out
Bought furniture for my daughter’s college apt. It is October and the furniture is yet to be fully delivered. Want to get my money back and they are charging 10% when they have not met their part of the agreement. Also no refund on delivery fees. Please find another place where they are serious about Customer Service
The whole entire experience sucked. The sales agent Juan Longoria, said a piece of my order would be delivered the same week and the other portion would be delivered in a few weeks after (totally agreed) but its been a month and haven’t even got nothing delivered. Not even the small piece of furniture that was guaranteed to arrive earlier lol. I paid cash and card and now I have to wait 4-6 weeks to get reimbursed my $$. You call the store number and its directed to their customer service, instead of their store! It’s so annoying. I wouldn’t recommend Ashleys, they’re just not honest about what to expect.
Very helpful :) and great service!
First and last time going to ashleys. They have a show room full of merchandise that they are trying to sell to you but more than half is unavailable. The whole staff is not adequately trained in customer service. I was misinformed about my delivery so many times and when they attempted to deliver my furniture they didn't even have the hardware to assemble it so they had to take it back and now they are telling me that I won't get my furniture till next year. I tried to get in contact with the store manager Eric several times and he was never available. I canceled my order and I suggest you think twice before ordering from. Them. I'm definitely going to the better business bureau
Huge selection, salesperson was very good in directing us to the styles we like or would match our decor. Sadness that due to covid there is a wait time for furniture delivery but hopefully we get everything in our estimated time frames.
(Translated by Google) Very good prices, discount and 0% of no interest (Original) Muy buenos precios ,descuento y el 0% de no interes
Staff was efficient and very helpful plus friendly tool care of my mom!
I've always been a Lacks Loyal Shopper but I've decided to give Ashley's furniture a try even though they are not as big as Lack or as fancy but their prices are very reasonable and more affordable than Lacks, Gabriel my salesman is very knowledgeable with mattresses and furniture including Rugs. I'm very happy with the buying experience, and the staff is more than helpful Also they have the clearance section I found this incredible nice TV Stand Made of wood and some black metal accents for 350 same item at Lacks runs at over 1100$ Wow that some savings, I recommend Ashley's Furniture and any staff is helpful
Well in 12 months this place as gone to be a disaster. Ordered the furniture October 2021 we were given a delivery of March, it arrived late. When It arrived it was smashed!! Rule one sleep on the floor before you accept damaged merchandise. Since then we have been given 4 different delivery dates and as of December 5th 2022 we still don't have our furniture. Never in my life have I seen service this bad. Delivery 2 sent to billing address rather than delivery address. Delivery 3 was damaged and never arrived they just called an canceled. Delivery 4 called two days late but we were not at home, some of us have to work for furniture we never get but are paying for. Thinking of getting an attorney.
Ashley's has an excellent selection of furniture and home decor, and very professional staff that find ways to help you choose and purchase what is just right for your home. We had an amazing experience purchasing furniture for our first home and it's perfect!! All thanks to Ashley's!
Ok store- salesperson just follows you around just in case you have any questions
(Translated by Google) Excellent attention (Original) Excelente atención
Great experience. Wonderful staff! Quick and easy.
Super disappointed at Ashleys furniture. I’m going on 2+months without my furniture. When I purchased, I was advised on 5 weeks for delivery and now they just keep changing the dates. It’s ridiculous how they cant give realistic times. I feel like they should really say what the lead times are and let the customer decide if they want to move forward with the order. If somebody would have told me that the date was going to be moved more than 5 times, I would not have purchased with them. I tried to cancel my order but they dont want to give us our deposit back even when they are the ones not meeting the clients expectations. My delivery date was for last week of October and now Im being told sometime December. Its just really frustrating. This is our first time buying furniture for our very first apartment and it just became a nightmare with them.
Not a good experience. Unfortunately I dealt with Robert Guajuardo in store at the Pharr TX location. No follow up from him pertaining to my order. He opened two credit lines under my name, one that I did not approve and was days after my purchase. Last minute I was informed of partial delivery, bed frame only and no mattresses. The delivery team is refusing to install the bed frame when the mattresses arrive. Customer care number has been a challenge, I have been bounced around to different reps or departments that don't handle orders. Poorest experience I have been part of.
Worst customer service EVER!!!!! 5 reps at the front desk and not a single one can figure out when my billing date is. The best the can do I give me a phone number “to call them and they’ll tell me”. Called the phone number and they couldn’t give me the billing date or amount either. I was transferred to an automatic payment method that doesn’t give me the option to know when my payment date is… Most incompetent people I have ever had to deal with. I’ve been in the customer service industry for 10 years and have never seen anything quite like this. I never leave reviews, but someone has to do something about this lack of competency. District manager, do your job and train these people. They have absolutely 0 clue what they’re doing & TD card services, the options you provide to “help” are useless. How about getting the basic information that customers actually need. Never buying from Ashley’s every again. This has been going on for a month!! PATHETIC. The only person that did their job was the delivery driver that had to go out of his way to deliver 1 couch, great communication. Unfortunately the couch was delivered 3 weeks late, but that’s Ashley’s fault for not communicating with the driver about our address.
Great customer service!
I bought something from here over a month and a half ago. I have to sleep on the floor because they haven’t brought my bed in. Just rather return everything back
The staff were very helpful and new their inventory well.
Great Service!
Sales lady Rosie was sweet but did not correct errors! I contacted right away and she said she’ll take care of it. No one has called!!!!! Then it was supposed to be delivered yesterday it was damaged in the truck, no one called about the problem! I called multiple times!!!! I missed work waiting all day.. so they never corrected for the right item and they said I have to wait another whole week even though I ordered a month ago!!! Very furious!!!!
Gabriel was a big help!! Great experience, really kind & helpful. The moment I entered Gabriel approached my husband and I and attended us, very great attitude! Will be coming for more furniture with gabriel!
excellent customer service! We were helped right away
Staff was extremely friendly and knew exactly what we wanted. They had someone to help us look for a mattress which was excellent.
Gabriel was wonderful with our needs to find a dresser and a chest for our bedroom. Then Robert was extremely knowledgeable in their sleep spa. Neither was pushy and searched for the best deals we could get at the moment (labor day and online prices). Also very patient with all of my questions.
wonderful service by our sales lady, Prince. Hospitable. Helpful. Definitely shopping at Ashley's for any future furniture needs.
Excellent customer service.
(Translated by Google) Super good beautiful everything (Original) Súper bien hermoso todo
Sales person very helpful and respectable.
Updated: There was a delivery issue previously, but the business rectified the situation. I am happy with my purchase. I will purchase from them again.
We were looking for a loveseat of a specific size with specific features. Lyzzet was very pleasant and patient, explained features of each piece she showed us. Our loveseat was delivered today and it's perfect! The delivery men were polite, professional and on time! Very good experience all the way around.
Went in just to browse and Valerie was so funny and so nice. Made the whole experience awesome and ended up buying a coffee table on clearance and she made the whole process funny and effortless.
(Translated by Google) my rating was good the day of my purchase and a few days later, but as the weeks went by, the seller was rude, reluctantly answering the phone and ultimately not answering messages or calls. I made my purchase for the days of delivery, it was a lie, they do not deliver when they promise and while you are paying for something you do not have. The furniture store's phone does not work, and the super arrogant seller, very kind to sell but then everything changes ... what a shame we pay a lot in cash and we get something on credit, we have to keep looking at their faces ... it hurts, there are beautiful things (Original) mi calificacion era buena el dia de mi compra y unos dias despues, pero al pasar las semanas, el vendedor fue grosero, al contestar de mala gana el telefono y al final de plano ni responder mensajes o llamadas. mi compra la realice por los dias de entrega, fue una mentira, no entregan cuando prometen y mientras estas pagando por algo que no tienes. el telefono de la muebleria no funciona, y el vendedor super prepotente, muy amable al vender pero despues todo cambia.... que lastima pagamos mucho de contado y sacamos algo a credito, tender que seguir viendoles la cara.... lastima, hay cosas bonitas
Customer service was awesome and they help me get a good deal on payments
My sales person was excellent and knowledgeable. Highly recommend. Will definitely be going back!
Had the most traumatic experience with this furniture store! Ordered my living room set on May and assured delivery on June then got push back to July. I called our sales person and he mentioned that the set has arrived at there warehouse and was ready to deliver. Scheduled to be delivered on Aug. 3rd with confirmation but never showed. Called to ask what happened they reasoned that truck broke down, so they rescheduled with us confirming the date. It didn’t showed up, so we called the phone number the salesman provided & they said we didn’t acknowledge the scheduled delivery date so they couldn’t deliver, which was a lie. So again we agreed on a delivery date again they didn’t showed up. Called the Saleman & he won’t returned our calls, finally went to the store in person and pleaded with them to correct it. So a date for delivery was set with written instructions to deliver without further delays. Guess what, no delivery! So went to the store and canceled my order. They have the most unprofessional personnel, arrogant, rude delivery department. I cannot recommend this store for home furnishings needs. If you want to keep your sanity shop somewhere else, if you do, good luck! By my own score they deserve a -10!
Very friendly staff, great customer service! Thank you!
Terrible service. I ordered a few things and payed for them to deliver it. Three times they changed the delivery date. Every time I call the store they don’t answer or hang up. Never buying from here again.
Purchased over 10k dollars of furniture , and all of my furniture has still yet to arrive for delivery over 2 months later , I have even gone to the store and talk to customer service in person and it’s been excuse after excuse after excuse now weeks after this review posted, I received another rescheduling for some of my pending furniture for another month!..... so ridiculous. Horrible Customer Service! and calling that number you requesting was pointless and a waste of my time. They accomplished nothing.
This is the most pathetic place to buy furniture from. I purchased my furniture from them and they kept moving the delivery date. I finally get my furniture and my TV stand is damaged. They tell me to use it until the replacement arrives. 3 months later they call me to tell me they are delivering it. I wait all day and no one shows up. Now they are telling me they are moving the deliver date again. Stay away from this place !!!! There's better places to buy furniture from.
Amazing store
Step up your warehouse game. A lot of stuff not in stock. A lot of confusion and uncertainty with ordering stuff. Feels like a gamble ordering furniture. Just bought a bed frame for my mattress giving you guys a second shot, been without a bed frame for almost 6 months.
Love the customer assistance they provided. Staff is well trained and know what their are selling! I recommend this place
Valerie Prince helped me with my purchase today, she’s awesome. Super sweet and friendly. I will definitely be coming back soon!
Amazing experience buying, the salesperson was really helpful on our purchase!!
6weeks and still no furniture, they keep changing my dates for delivery worst service ever never again, if you all need your furniture quickly this is not the place. Again never again
Received my furniture earlier than expected. Thank you.
Great experience! Nice beds for a good price. Carlos was very helpful.
Candy listen and went above and beyond for us to get the best price and exactly what we needed. The management team and the finance team make you feel like you are the most important customer satisfaction is there #1 priority.
Almost ran off the road with our 6 month old nephew by one of their drivers
We had an amazing shopping experience tonight. Our sales representative, Gabby, was professional, courteous, and personable. Thank you for all of your help!
(Translated by Google) An unbeatable service, delighted with the attention and help of Mr. Jorge Alejandro. (Original) Un servicio inigualable, encantada con la atención y ayuda de el señor Jorge Alejandro.
If I could give no stars I would !Never again !!!Really bad experience with this furniture store. The salesman was really nice but the lady at the front desk very rude all the times I spoke to her. The delivery worst!! They change the delivery day and then the time !!!without even calling. They had me waiting for the delivery I waited all day and I called several times to check on the status !!nobody knew what was going on!they didn’t even had the decency of calling me to tell me that the delivery was canceled till God knows when !!! Not even the manager from the furniture in Pharr TX knew anything about it ! Very disappointed of this place.is the worst furniture store!
We were in the store and found our perfect sofa but were about to go on a vacation. While we were gone we called the store back and ordered. The sales person Janelle was helpful, intelligent and friendly. She knew exactly what we wanted. Thank you Ashley!
Great experience, Jorge really helped us pick out what we needed, he went the extra mile, 😁
This is one of the worst experiences i have a ever came across in purchasing furniture in this store k had bought some furniture back in april supposedly my furniture wud take up to 3 weeks to get my thi gs wiche was fine well i took over 2 months to get my things and when it finally got there parts were missing furniture was damage and to top it off the drivers that were unloading the furniture they did property damage to my home did a report and send them pics and everything and they offered 50 dollars to fix the damage without going to inspect wat they damaged wich is way more than that nobody isnt goin to charge 50 dollars to fix what they did i said no now there backing out in fixing my damages in my home never agian will i purchase anything in this store or from ashleys furniture
Joey was very patient and helpful and we enjoyed his sense of humor.
Excellent Customer Service!!!
Quality in products and service! Raul and Rosie were some of the most respectful and courteous professionals that I have encountered. Would highly recommend!
Sergio was very helpful and got us through a smooth process. He explained the delays and reassured that our pieces were going to come in time.
Great service, with attentive staff.
Great customer service. Very knowledgeable on products. I was in and out in 30 minutes! Happy camper. 🙌🏽
Sergio went over and above,for a minute the sell was gonna go south but with his excellent customer service everything went awesome to bad this service is rare in IOWA...Thank you Sergio for Everything
Great service
Gabriel was fantastic as always. Thank you!
Friendly, knowledgeable sales team. Never felt pressured to make purchase and given different options to complete sale. Will definitely return in the future.
Great experience. Very helpful staff. Recommended.
I've had my eye on the Raelyn dining set and I was finally able to go in and purchase it! Can't wait to see it in my home! And I absolutely love the idea of their protection plan. Very different from everything else out there.
THE WORST STORE TO BUY FIRNITURE FROM! Keep calling to get my situation fixed and the lady did not bother helping me and sent me to customer service. Which they told me that they can't help me with my situation and sent me back to store's sales rep which then sent me back to cutomer service. I'm really frustrated with this store and the lack of customer service they have. They delivered broken equipment and won't take it back. I bought this with the impression that it's new and they give me a pice of junk and want to charge me for it instead of giving me a refund because it's already at my home. WHAT IS GOING ON?! This store is complete BS and I DON'T RECOMMEND BUYING ANYTHING FROM THEM.
(Translated by Google) If you are thinking of visiting this place, PLEASE DON'T! Customer service is terrible! It is a shame that they have neglected the profile of their sellers so much and hire anyone without the slightest tact and experience to help the customer. Ashley HomeStore, train your sellers! Don't hire FRUSADED salespeople who don't enjoy what they do! The greatest value of a company is found in the enormous talent of its employees to treat their clients with respect and professionalism to achieve a sale. And your salesperson Janelle does NOT have this profile! I'll tell you my experience: I went to the store to physically see some chairs that I had seen online and that I was interested in purchasing. When I arrive, a salesperson named “JANELLE” approaches me and I show her the image of the product I wanted to see. The saleswoman in a bad mood answers that they don't have them. I told him that I had already spoken to the store before and that they had told me that they did have them physically so I could see them. She insisted that they didn't have them and that if she wanted to see anything else she should come to the store. She turns around and walks away. I was walking around trying to see the products and another salesperson approaches me and asks me how he can help, I show him again the image of the chair I am looking for and again the girl named JANELLE appears and tells me in a rude and rude manner that he had already told me that he didn't have them (to which I was surprised that he approached me again) and that he wasn't asking that salesperson because that salesperson was in the mattress area! Honestly, I was taken aback and didn't know what to think of that girl's attitude. I asked him if he was in a bad mood because he was speaking very badly to me, and he answered that he wasn't and continued walking. I asked the mattress guy what the name of that saleswoman was, to which JANELLE answered her name! WOOOW. I was shocked at how rude this saleswoman was behaving. Make the decision to wait 20 minutes to talk to the Manager and tell him what happened! The Manager apologized for the fact! If you want advice, don't go to this store. There are many other places in the region where you can find excellent quality products and excellent service! In the end I made my purchase at LACKS. Unlike the service at Ashley HomeStore, the service at LACKS was super friendly and personalized! (Original) ¡Si estás pensando en visitar este lugar, POR FAVOR NO LO HAGAS! ¡La atención al cliente es pésima! Es una lástima que hayan descuidado tanto el perfil de sus vendedores y contraten cualquier persona sin el más mínimo tacto y experiencia para ayudar al cliente. Ashley HomeStore, formen a sus vendedores! ¡No contraten vendedores FRUSTADOS, que no disfruten lo que hacen! El mayor valor de una empresa se encuentra en el enorme talento de sus empleados para tratar con respeto y profesionalidad a sus clientes para lograr concretar una venta. ¡Y su vendedora Janelle NO tiene este perfil! Te cuento mi experiencia: Fui a la tienda para ver físicamente unas sillas que había visto en línea y que estaba interesada en comprar. Cuando llegue se me acerca una vendedora de nombre “JANELLE” y le muestro la imagen del producto que quería ver. La vendedora de mal humor me contesta que no las tienen. Le comenté que ya había hablado con anterioridad a la tienda y que me habían dicho que si las tenían físicamente para verlas. Ella insistió que no las tenían y que si quería ver algo más que pasara a la tienda. Ella se da la media vuelta y se aleja. Camine tratando de ver los productos y se me acerca otro vendedor y me pregunta que en que puede ayudar, le muestro de nuevo la imagen de la silla que estoy buscando y de nuevo aparece la chica de nombre JANELLE y me dice de manera ruda y grosera que ya me había dicho que no las tenía (a lo cual yo estaba sorprendida de que se acercara de nuevo) y que no estuviera preguntándole a ese vendedor porque ese vendedor estaba en el área de colchones! De verdad, estaba desconcertada y no sabia que pensar de la actitud de esa chica. Le pregunte que si estaba de mal humor porque me estaba hablando muy mal, y contesto que no lo estaba y siguio caminando. Le pregunte al chico de los colchones que cual era el nombre de esa vendedora, a lo cual JANELLE contesta su nombre! WOOOW. Me quede sorprendida de lo rudo que esta vendedora se estaba comportando. Tome la decisión de esperar 20 minutos para hablar con el Gerente y contarle lo sucedido! El Gerente se disculpó por el hecho! Si quieres un consejo, no vayas a esta tienda. Hay muchos otros lugares en la región en donde puedes encontrar productos de excelente calidad y con excelente trato! Al final realice mi compra en LACKS. A diferencia de el servicio de Ashley HomeStore, el servicio en LACKS fue super amable y personalizado!
The salesman at Ashley furniture made everything so easy and was so nice. I can’t wait until my furniture gets to my house!
I cannot recommend buying anything from Ashley furniture due to tremendous delays in their manufacturing. I’ve been waiting 3 months and there doesn’t seem to be any firm date on receiving furniture I paid in-full over $3,500. The loosely given date keeps getting pushed further into the future. Next time I will not pay for the balance of anything until I receive it.
Great furniture but out of stock on mostly everything.
Really great sales person. Also, very attentive to what we wanted and needed. Great service.
This was our first visit to Ashley’s Furniture Store, and I cannot say enough how great our experience was! Jose Lopez was SO helpful, very easygoing, very knowledgeable, upfront, and always had our price range in mind. He never tried to convince us on something that he didn’t believe in. Treat yourself! Go to Ashley’s - ASK FOR JOSE!
Had gone to 3 different stores before we stopped by here. My daughter immediately found the bedroom set she liked and we ended up taking one for my son as well. Gabriel was extremely nice and welcoming. He explained everything and answered each one of our questions. Would definitely recommend, pricing is great and quality compared to the previous stores we had visited.
Great options. Friendly staff. Beautiful furniture.
Never again will we buy furniture from here. We ordered our king sized mattress. We received it on Wednesday. It was completely wet. Still in the plastic it came in. My husband called Ashley's, he was told to call a third party. They no longer have anything to do with it. They just turned their backs after taking our money.
Worst place to buy your furniture. The salesperson was really nice but we never got our furniture. We ordered a dining room set on April but when I called to ask when it will be delivered they said July and told them I will need to cancel since we did not have a table and could not wait that long to get our furniture that's when some lady told me they will give me a discount and waive the delivery fee and that she had arrange for my furniture to be delivered mid June, I said ok. The time past and no delivery so I called again and now they tell me July 22!!! and not only that the man on the phone says there is no record of the discount or anything the lady told me. I call again on July to check on the status and now they are telling me August 17!!!! Every time I call the add 1 month to the delivery date, this last person I talk to said he found the notes about the discount but that the delivery is august 17. I cancelled my order after waiting for almost 3 months. Other reviews are right this place is not worth the stress. It is the worst experience I had with a furniture store. Not coming back, there is plenty of options out there. I actually ordered a living room set from ROOMS TO GO and I got my furniture on the exact day they told me the day I bought it.
Great service… willing to match anything you see online… which helps a ton!! So don’t be afraid to visit in person and get the best deals!!
I am very upset, if I could I would rate with no stars at all. First, of all I ordered back in February of 2021 a bedroom set and they told me it would take 8 to 10 weeks due to covid I was fine with that. Then as those Weeks past it push it another 2 months. I then got a partial delivery which is supposed to be my dresser and bed frame, well they couldnt set up my bed frame due to them not having the legs for the headboard. I called back to Ashley and they told me they would place the order and it would arrive 7-10 business days. Then a week passed and I got the rest of furniture that I needed, but no legs for my headboard, mind you I am sleeping on the floor this whole time. I then called Ashley and they told me it was never ordered 10days ago. The lady ordered them and said 7 to 10 business days, well another 10days pass and nothing. I then went to the store and I demanded a refund and they told me I couldn't get a refund due to them delivering at my house I did inform him everything is in boxes and he made a note on my account. I called again that day and they are telling me the legs for my bedframe aren't getting here till mid July. So that's like a total of 2 months sleeping the floor. I called today to check check status and the agent tells me the end of July. This is the last time I am ever ordering from them. I bought other stuff there and never had this problem. Today 07/25/2021 Update. Had contact with Ashley's furniture regarding the issue above. At first, it seemed like we had finally gotten some traction. Long story short, we have now asked for a refund since they have not been able to give us any timeline or tracking information regarding the missing part. We are extremely disappointed to have to be dealing with a company that does not care about its PAYING CUSTOMERS. We already paid, all up front. And to Ashley's furniture it does not matter. We are at this point seeking a resolution where we no longer need to think or worry about Ashley's furniture ever again.
Loved that they price match my items from Ashley’s online store, I saved $200 in total from the price match. Very nice & helpful representatives.
Please stop text my number. Thank you
Excellent service! The staff was very friendly. Gabriel helped us pick out our furniture he was very helpful.
I saw an ottoman online that I wanted and noticed it was out of stock. I called the store in Pharr and spoke with Kevin. He was able to get if for me. He had all the paper work ready for me and all I had to do was go during my lunch hour to sign. I also wanted a sofa sleeper so I went back and asked for Kevin but he was off that day. A new employee by the name of Raul helped me out. He was also very friendly. I can't wait to get my sofa sleeper and ottoman. Very pleased!
Great customer service
(Translated by Google) A lot of variety and good service (Original) Mucha variedad y buen servicio
(Translated by Google) A good place very nice furniture and good customer service (Original) Un buen lugar muebles muy lindos y buen servicio al cliente
ABSOLUTELY GREAT CUSTOMER SERVICE, GREAT FURNITURE AND GOT A GREAT DEAL!!!
(Translated by Google) A very bad experience furniture that is too expensive and of very poor quality, people be careful with what they buy and what they offer as a guarantee because they do not repeat what they promise (Original) Una muy mala experiencia muebles demasiado caros y de muy mala calidad tengan cuidado gente con lo que compran y loque les ofrecen de garantía porque no repetan lo que prometen
Literally the worst customer service. Nobody has answered the phone for weeks (no exaggeration). It doesn’t matter what option you choose. After waiting 3 months for an item it got delayed 4 additional months without us knowing. We wanted to make sure we could schedule it on our days off work and it said it’s not ready for 14 more weeks. It has become nearly impossible to get ahold of an actual human to discuss the matter. Their online chat has just been sending us to random people mid conversation and still can’t get somebody on the phone. These online chat “agents” just vanish mid conversation. Save yourself the time…Shop elsewhere
Love going to Ashley's for our household furniture. You will always receive great service and advice based on your needs. Highly recommend Sergio for furniture, very knowledgeable.
Horrible service. I bought a fireplace table in January and was told within two weeks I would have to go pick up at store because of covid they don't deliver to hone. We are in the month of June and I still have not gotten my furniture. I call store and no one seems to answer. When I go to store everyone including the managers are just sitting down talking to each other. Horrible never again will I ever purchase from here. This was my first time buying from here and wouldn't recommend this furniture store.
Salesperson was pleasant, helpful, courteous and had a good sense of humor. She was very nice and I am afraid I freaked out on her on the phone. I asked if the day bed came with everything I saw, which to me meant the mattress also. I asked that 2× and she responded 2× that I was right. That was when I visited the store. She misunderstood my meaning because I was not clear enough. I am very sorry for this. I will come back to the store and personally apologize to her. I can't say enough good things about her. She was wonderful! Gale Ryan
Way better than Lacks. Same desk was literally $400 less! Will go back for my bedroom set for sure.
No communication at all with delivery and the associate do not listen to the customers . Will never go back to them . I had to cancel a order for lack of communication. Very disappointed save your time and do not buy from them .
Service is excellent! Entered store and was helped right away by a staff member. Product quality is exceptional too. All sofas are comfortable and I was able to find what I was looking for. PSA: due to COVID shipping is delayed but overall the service and furniture is superb.
Janelle was very helpful and we found exactly what we needed. Very pleased with her customer service and what we purchased.
My experience has become tarnished this past almost a year. I ordered a house full of furniture on September 7, 2020 and have yet to get it all!! We lost everything in a fire on August 12, 2020. All I get is the run around from customer service as well as managers at the store. In fact, I called a couple of weeks ago and requested the manager for the third time and this time, later in the conversation realized the voice on the other end lied to me! Told me he was the manager and then later said he was a salesman and the manager was busy!!! The notes in my file are many. I’ve called almost once a week the past three months. (Names and dates are listed at home. I’m traveling currently.). I have a patio set that was damaged first delivery. Second delivery hardware was missing and once it was received, it was realized they also delivered the wrong pieces! Two right arms instead of a right and left! And my dining set comes with 6 stools. I have two. The other four have been PROMISED at least three times by a different person each time I call the store and/or customer service. Excuse is always covid. And I can understand that except when two managers told me the stools were in the warehouse! I’m starting with Google and social media now. And then on to the news media if necessary. MY ORDER WAS PLACED SEPTEMBER 7, 2020!!! I was told 3-4 months when I placed the order! That was fine for me as I didn’t have a house at the time anyway. If you want any thing quick or even at all, order from Wayfair or any place BUT Ashley’s.
Had granddaughter visit the Ashley Store on Zarzamora St., in San Antonio to look at some furniture. After her selection, it was putting the order together. With the help of Gabby @ Ashley Furniture store in McAllen, it was completed with ease. Surprised to learn the store would deliver for free which was fantastic. Gabby was even able to provide a higher discount than on line. Way to go Gabby.
Thank you Gabby for being so patient with us! Great customer service.
Friendly service and fast didn’t take forever for us to decide and pay and delivery surprisingly isn’t scheduled too far out.
John Boyd was the sleep specialist that helped us find a hybrid bed. He was professional, got us a deal, and was incredibly knowledgeable about beds and sleep. Ashley was great. Thank you.
Bought an appliance at this store. Got it delivered and noticed it was damaged. Have been trying to call for the past 2 weeks and they never have been able to give me a clear answer of what's going to happen. Tried to return it to the store personally and they telling me I can't do that! I'm not satisfied, that I will never buy from here again!! Awful customer service!!!
Exelente
Great experience at the Pharr, TX location. Associates let us take our time, didn’t pressure us, and gave us great service. Purchased a love seat and accent seat. Plan to be back for a table set.
We were pleased with Jose Lopez 5 STAR
It was me and my husband’s first visit to Ashley and we had a great experience!! All thanks to Rosie, she was very helpful and loved her advise. We were in search for new couches and ended up with new couches, entertainment center, kitchen table and matching server!! Great customer service and loved how well she explained our payment and insurance questions. Thank you Rosie for all your help!!
Thanks To Jose for all his help in purchasing my daughters bedroom set. Awesome customer service.
Customer service was 10/10 but they take ages to deliver. They told me I should have everything two weeks after I placed the order... It’s been a month and two weeks already and they still want to take two more weeks and that’s just an estimate. If you have time to wait then go ahead but the delivery takes forever!
Excellent service by Gabriel this weekend in the store located in Pharr Texas. He truly took his time and was very patient in helping my family find the best living room set for our home. I 100% recommend this store and service to anyone in the area.
I would have loved to roam around on my own and not be with someone. I saw a good customer service format but I like to see everything on my time with out a sales pitch.
I had a terrible experience and the customer service was awful! I made a purchase months ago, and I was told I would receive my furniture in 4-6 weeks so after the 6 weeks i called to get an update (which I understand that sometimes it can take longer) but every person I spoke to would give me different answers. I waited another 2 months and called again, and I was assured that I would receive everything May 19th, which I didn’t. Then I call again a week later and they finally schedule my delivery and not once did the say anything about a problem with my order. I received part of my furniture and was missing my dining table, I only received the chairs and of course the delivery man told me to contact the store. I went to the store and was told that basically I was sold an item that was completely out of stock and I had to wait months for my item to be made and shipped. At this point I was very upset and just wanted my money back so I could go buy somewhere else. Now they were telling me that I could only get a refund for the table but I was forced to keep the chairs, even though it was all a mistake on their part and I had never been aware my table was out of stock or that I was not getting it delivered together. I was told that because I accepted them into my home they could not take them back, when the only reason I did was because I didn’t know my table wasn’t there until the delivery man said that was all he had with him. Customer service was not helpful and I was told that I signed a contract so they wouldn’t be able to help me when none of this was ever explained to me and i had already been waiting with no furniture for months. The only thing they could do was to let me get the display table they had in store when i payed full price for a brand new item, and on top of all that they said that even though I payed a delivery fee they weren’t going to deliver to me because i had already been delivered the chairs! How was that any of my fault? I had no idea my delivery wasn’t going to be complete I was told otherwise and didn’t even know I was sold something out of stock. I had absolutely no refund or discounts for anything and i ended up having to take the display table. I will absolutely not make another purchase from them again.
Thanks to Jose "lefty" we had a great experience shopping for our new dinning table. He was not only helpful, but super funny. I would definitely recommend him to anyone looking to purchase any home furnishings. He listened to our needs for our home, and gave suggestions that helped in our decisions. Truly a valuable team member to have on board at Ashley's. He went so far and beyond his work detail that he carried a chair around for me until I found a matching table... Super Impressive!! Thanks Joey.
Beautiful store, needs more selection!
We have made several purchases at Ashley furniture and have been pleased with everything we got. Highly recommend the husband and wife sales team.
Great customer service, very knowledgeable sales man
Great prices on everything and the most helpful personnel. Excellent customer service,
Joey did an awesome job helping us out! Made everything run nice and smooth purchasing our first pieces of furniture to our new home!
Had a terrible experience, ordered dresser fir my new house back on Oct 2020. After waiting months due to Pandemic, when it came in it arrived damaged. Reported to Ashley’s and reorder was made again it took months again, when replacing the dresser it also came damage, another reorder made, it never came in. We are now May false reports, dresser never came I asked for a return and refund, In April it was picked up, still waiting for a refund, this is unacceptable, the store and customer service are no help. I have called store up too 15 times and no one answers, terrible service, never again will never purchase and I will let other people know about my issues with this company, don’t buy there
Great staff, great selection. Business is still observing COVID precautions.
Very nice and friendly people easy to talk to and easy guidance to look for your home needs... lots of selection.... be aware that what you buy is not at store..has to be ordered..
Very excellent 👌🏽service we got from Rosie Balli thank you Rosie for your help and patience she made sure we were happy and comfortable with our purchase thank you Rosie Balli 👍🏽
Worse furniture ever!! Please people don’t buy from them I got two bedroom set and one of them was damage and they never fixed it I call member services went to the store and no one could help me.
I went in with a budget in mind, and they really helped out, the sofa we chose is on back order so we were given an even bigger discount. So super pleased with the customer service, I wish I remembered the sales guys name though 🤔
Great customer service and reasonable prices!
Our sales rep was Robert and he was really knowledgeable and helpful. Great experience and great deal!
Purchase process easy, experienced personnel, all questions answered.
Very excellent service we got from Ashley’s! Would definitely recommend to a friend or family member! Prices are amazing for the quality of the furniture and so much to choose from!
(Translated by Google) We bought a loveseat and they delivered it to me in a color that I didn't ask for twice! Now we buy a bed and they give me one that I did not ask for, do your job well, please, I am already tired, I will not buy here again and for those who want to buy here DO NOT DO IT (Original) Compramos un loveseat y me lo entregaron de un color que no pedí 2 veces! Ahora compramos una cama y me vuelven a entregar una que no pedí hagan bien su trabajo por favor ya estoy cansada no vuelvo a comprar aquí y para los que quieren comprar aquí NO LO HAGAN
Well first and foremost, when we arrived at the furniture store, we were like amazed on how much there was and how clean it was. Then we started looking. Thinking 🤔 hmmm looks kinda pricey. Then Albert Peralez showed up ( not related ) and just the tone of his voice was very nice and nowhere near pushy. Just asked if we need help just ask and gladly help. We asked for the bed and bedroom furniture. And pointed it out. Just a fine young man. Helped us through out the whole deal. He took the time to show us the tempurpedic mattresses. Got us each a pillow to try the firmness or softness and just told us everything we needed and wanted to know. It was a very good experience. Well of course we did get a tempurpedic mattresses and a Bedroom set. Like I always say. You get what you pay for. You bye cheap you get cheap sore muscles, toss n turn. Thank you again Albert Peralez
Great service. Such an easy deal with such a great and honest Salesman. Thank you Gabriel Beltran for your help and awesome insight to my purchase.
Where do I even start?? First of all, stay far away from Sales Rep Rosie. She seems very knowledgeable but she has NO clue what she’s doing. Promotions and sales are the same across the board however the way she explained it to my husband and i was completely misleading. We thought we were getting $100 for every $1000 spent (total $12,000) because that’s exactly what she said. Instead it’s $100 of rewards for 6 months. She also explained our payments would be for 6 years no interest, however it was only 5 years. Way off. Even after explaining the misinformation to management, they refused to waive the 10% cancellation fee even after hearing from other customers, it can be done. Then, I requested a new Sales rep and Got Janelle. She is fantastic. I text her and she responds professionally and quickly. Honestly, she’s the reason I’m even putting 2 stars on this review. The whole process of back order because of Covid was explained to us. We understood completely and although it was rough waiting 9-10 months for couches, we dealt with it because we knew before we signed anything. However, once our couches arrived, the delivery team ended up being so negligent and reckless they broke the peg that goes at the bottom of the couch. So now my couches are uneven and we don’t want to sit on that side in case the damage gets worse and they blame us. We found the peg broken outside and my husband tried to fix it himself but didn’t want to cause more damage. My wonderful sales rep (not Rosie) put in the order for us ASAP and now I have a peg coming in. But the fact that I have to go through this after patiently waiting for these expensive couches is the last straw. If you think the staff at the store is bad, the delivery team is WORSE!! Check their work, make sure they properly installed everything correctly. It was difficult for me to do this because my toddler was not having a good time with strangers in the house. This process has been exhausting, unnecessary and time consuming.
Great Customer Service
Awesome service by Janelle and Robert. They were very patient with us, and made sure we were happy and comfortable with our purchases. Definitely going back.
The sales representative were not so helpful, it seems if he did not wanted to sell anything. I did not like the experience. I really like furniture at this place and prices are reasoble.
I made a purchase for a living room set on April 7th and they gave me an estimated delivery date of May 12th, but my order has NOT even arrived to the warehouse. Their customer service is pathetic. I called corporate headquarters this morning and they told me my order would arrive between June 11th-27th, but I HIGHLY DOUBT that my order will arrive within this updated time frame. I might as well be waiting another 6 months for my new living room set to arrive!! I demanded for my order to be canceled, but I would have needed to pay an ABSURD 10% cancelation fee. So I decided not to cancel my order, and wait to see if they follow through on their promise. Please don't waste your TIME and MONEY, on this PATHETIC company; your purchase will become more of an embezzlement and the rich will become richer, while they screw you over.
Good service, and the agent was very knowledgeable. Kudos to Carlos in the Tempurmedic matress section….the experience was great and smooth. I will be back!
Good customer service.
Great Ms Guajardo was efficient, courteous, and nd prompt Purchased what I wanted in 30 minutes Thank you
Jacob was awesome in helping us find the best set of couches for our new home! We can wait to receive them . Ill definitely be back to get a set for our dining room and bedroom . Thank you !
I had great customer service
Staff was so polite at the Ashley’s on Jackson! Love the energy and very helpful! Employee Eli was very patient
Great experience keep up the good work
Love the service, they were helpful and friendly and I got what I need it.
Horrible! I've been having so many issues with my order.
We had a great salesmen, he was friendly and patient while my wife decided what she wanted. Thank you John!
The furniture and the store is awesome. Everything is great. But the sales guy that attended me just does not know how to take care of the client and I don’t think he is prepare for that job. He order my stuff incomplete. And he didn’t went thru the order or verified it with me. And the worst part is that he never answer my calls and when he did answered he gave me a bunch of excuses that are not acceptable. His name is Jose Pompa and this guy should not be working at a place where me must be interacting with people.
I was supposed to go pick up some furniture 2 days from now and thank god I called because the date for me to pick it up changed! NOBODY ever called me to tell me about this change! now I have to wait till JUNE??! I can pay extra for delivery to get here faster and its not even guaranteed??!! I am so disappointed as this was supposed to be a special gift for that day! I will be canceling and going elsewhere!
The sales team is aggressive about following your every step
Everything for the sale was great! Did it all over the phone. The process was easy and and my sales rep was professional. Ordered my living room set in January and was just recently set up for delivery on April 23rd. I understand shortage and slowness of inventory due to covid, however we were given a delivery date and time that the driver did not uphold!! The driver told me to call the store, that they cancelled the delivery. I never recieved a call, text, or email to that fact. I called the store 10 times, and only spoke to a salesperson twice to tell them my situation. I asked for management and was told, "they won't take phone calls"! My sales rep was on vacation, but she attempted to get answers. I called the warehouse, their Di-com call center 4 times and still no phone call from the store or anyone telling me, my order would not be delivered!! This has been the worst buying experience ever from anything ever!! I am a finance manager and always take calls and or return them. My reputation is my bond and this store wouldn't connect me to a manager, that is unsure. I still don't know where my living room set is!!!
Never purchasing anything from Ashley’s, I’ve been given nothing but set back dates and excuses. My delivery was confirmed and on its way having to take time off of work over and over to make sure I’m home , no one had called me to say delivery dates had been changed and now that it was on its way again I get a call saying never mind tomorrow. And still nothing . I’ve called and called and no one picks up and the one person who finally answered put me on hold and then hung up on me . So if you’re looking to buy something I suggest you go some place else and not waist your time and money like I have!
Got all my furniture on time, less than a month long wait. Was exactly what I expected and the salesman was extremely welcoming and friendly. They were quick and was in and out in no time.
Rosie is amazing provided great customer services. Thank you so much
Was disappointed...no one seemed interested to help me for desk/office chair. Left without being welcomed and left looking back if someone would at least try but no one made effort. My mom and two friends always bragged now they understand what I mean.
Received my bedset from Ashley’s! It was gorgeous!!! Amazing quality! Real wood that going to last a very long time. :)
Very disappointed what's been going on with this company. My daughter ordered a bedroom set since the beginning of March they told us it would be delivered by April 6th didn't happen.. I've been calling to find out what's been going on and they said it got pushed to April 14th okay called again to make sure, date got pushed again to April 17th than again got pushed to after April the 22nd. I'm very disappointed. And it's not fair to be charge a cancellation fee for their broken promises.
Ashley, never disappoints, big place, lots of choices including exactly what I am looking for
This was our first time visiting Ashley Homestore and we went away very happy and satisfied. Why? The kindness and helpfulness of the staff was over the top plus the variety and style of the furniture available was fantastic! There was also a clearance section that we took advantage of during our visit. It was amazing to have a knowledgeable staff patiently help us in the mattress section and another in the rest of the store. Overall, my wife and I give it a 5 star 👍🏼
I made a cash purchase first weekend of March and made my purchased SOLEY on my items being in stock to avoid what other customers have been experiencing. My sales associate, Kevin, assured me my items were in stock and scheduled for delivery for April, 9th. Well today is April the 9th and I had not received a call for a delivery time. I called the store only to be informed my ESTIMATED delivery date is April the 28th because my items WERE NOT IN STOCK! Your sales associate flat out lied or you sold my “in stock” merchandise to another customer. I am extremely upset and I planned my entire day around a delivery today to have my day completely wasted. I am wanting a full refund for every cent you gladly and immediately took out of my account.
Very friendly and helpful staff. Robert our salesman was great.
Worst furniture company EVER! I made my purchase in November and I still don't have a decent living room set in my home. I was delivered one on January and it was damaged. Given the fact that I didn't have anywhere to sit, I accepted to keep the damaged product while a replacement was delivered. My order was scheduled on March 31 and no one showed up during the scheduled time frame. Again, my order was rescheduled for delivery a week later and no one showed up! No courtesy call to cancel or explain a given situation happening at all. My advice to future customers is to KEEP AWAY FROM THIS COMPANY! No piece of furniture is worth the stress you will endure. Oh, and their "100% satisfaction guarantee or your money back" policy is bogus. All online policies apply only to ashley.com purchases. The actual stores don't go by the same policies. I had to learn this the hard way.
(Translated by Google) Excellent attention and quality in the products. It is worth the investment 😉 (Original) Excelente atención y calidad en los productos. Vale la pena la inversión 😉
Quick and easy process. Salesman wasn't hovering around us but was available as soon as we needed him. Gave us space and time to discuss among ourselves.
This was my first time buying a bed and drawers from them. I was excited about it and when I got it, the drawers werent the ones I wanted. I went to the store and confronted the sales person about it and i told him i wanted my drawer one way and apparently he told me a different thing. He couldnt admit it was his fault. Never buying from them again.
Super friendly in store, they informed me I would be receiving my bedroom furniture with in 3 weeks by most and up till today its already been a month and half and they keep on pushing back my delivery dates. Now I've been informed I will have to wait 2 more month's?? Never buying from them lesson learned.
Amazing quality items very pleased with my Purchase !!
Very easy transaction ! Great salesman! Very friendly and nice knowledgable ! Great experiance!
Great customer service and great selection on items!!!
Had a good experience with the Greeter and Salesman Mr. Beltran. We walked freely in store and got very helpful information on furniture we were looking for. Thanks Mr. Beltran and God Bless
Staff was very helpful and felt great with their covid safety protocols in place.
We were quoted one delivery price but was charged higher. Our quote was higher than the delivery men said was usual. No answers or return call from the store after many attempts. Every dissatisfied.
Great experience.
Great customer service. Listened to my needs.
Rosie helped us out to pick our bedroom set and our dinning table. She was extremely helpful and patient even when the system went down for several hours. She helped us and I’m glad she did.
Had a great experience at this store. I was given the space I needed to walk around and browse the items without anyone being too pushy or overbearing which always seems to be a bit of a problem when shopping for furniture in my opinion. When I was ready John, our salesperson, was quick to help and was knowledgeable in the products. It was a really easy process and pretty quick once we decided on what we were looking for. John was upfront about the pricing and came up with the numbers and totals very promptly. It was a refreshing experience and will be going back for further purchases.
We had a great experience buying a loveseat for our living room. Serg was so helpful & made the sale easy, answering all our question. He was very professional & very pleasant.
I walked into the store and was immediately greeted. Employees were more than happy to offer me and my wife assistance making our experience especially easier. After months of trying to find the perfect sectional the sales associate that helped us made our choice feel like the right one. She was very knowledgeable and a complete professional. Thank you for a great and easy shopping experience.
We furnished our house last year, bought brand new beds for our kids. This year i noticed that my son's mattress is unraveling along the seam. I called customer service, (there is no way to get a hold of the store on the phone), they put in an order for something totally different. The CSR put in that my mattress was caving, not that it was coming apart at the seam. A month later a company our of Houston calls me that they are sending a technician to take a look at the mattress. The guy comes in and says he does not see caving in the mattress. I never said anything about caving. I have insurance on the furniture there is a 5 year warranty on the mattress and the store or Sealy will not cover sewing issues... Really!! What the use of getting insurance on these items if they will do anything to not cover it. Going to the store tomorrow when my husband comes in. No return call from the store. When they are trying to sell you something they are calling every minute :(. I think I read a review that said once your buy you are basically on your own. I spent almost $8000 at this store. I have called customer service and they all have something different. A different excuse everytime.
Purchased a sectional n coffee table back in February. Salesman said expected delivery would be March 21. Called to get status...now estimated date of item getting to warehouse is April 15. Its frustrating that they can charge you 10% cancellation fee when they cant deliver on their end of deal purchase. Dont waste your precious time buying from this place. Save yourself the disappointment n anger in dealing with anyone working there. I really wish i had read the reviews before stepping foot in that place.
Perfect Service! Eli was very helpful and hooked us up with a great Deal. Thanks Mate.
No one helped me. Associates who were not helping customers were on their phones minding their business just watching people. The furniture was nice
The service was great n they even worked to give me the best discounts possible n pricing. I was Accepted right away! Will indeed go again n buy more! 😁
Candy was soooo helpful...we knew exactly what we wanted and she made everything so easy and fast. We walked in and out in around 30 minutes.
WORST experience ever. WORST customer service. I purchased a couch in August! (today is March 17) and I am still waiting. I was receiving calls all week scheduling my delivery for today then this morning they tried to reschedule for another 2 weeks "because it didn't fit on the flat bed." Neither customer service or in store wanted to do anything to amend. I can not stand this company anymore so I canceled the order. NEVER again will I shop at any Ashley HomeStore.
it was a great experince at ashly store about 1230 this afternoon. i went in and looked at new beds. i was just looking for s matress but it cost 499 so i decided to get a new frame also. it was fast and easy thank u and the women took care of me fast 3 16 2021 thank you
Our salesperson was Gabby , excellent service great customer service
Great customer service. Listened to my needs and was able to work with my situation. Appreciated managers flexibility. Thank you!
Staff was amazing they assisted me right at the door and answered my many questions and concerns. Thank you!
Awesome experience!!!
Quality furniture. Thank you Mr Beltran for your sales service at Ashley furniture.
Received very great service from Sergio. He was very helpful and knowledgeable in the different types of leathers/materials. Sergio was very enthusiastic and made my purchase quick and easy.
Outstanding customer service!!!
Customer service was great, very helpful and went out of her way to see if she could get us a better deal by price matching online. My husband and I also loved the bed set we got for our son!
Great costumer service I always go to Rosie she always helps me find what we need.
In November we received our table and chairs for the first time. The chairs were perfect, but the table had a chip in the extension of the table plus no nails. We went to the store to see if they can help us. They gave us a number to call, but they didn't answer. Then we went a second time and a nice lady finally helped us. We sent her our photos to the store email. Then she requested an exchange. It took 3 months to get the next table. This one also came damaged with discoloration and a few chips on the wood. Honestly we were tired of waiting, we decided to just return the table. So we went to the store and talked with a man and he said billing isn't done here so we cannot give you your money back. Also he said since it was delivered so it was out of his control.So then he gave me 2 numbers and told me to call them. I called the first number and it lead me to the second number. I finally got in contact with a guy, I told him the whole situation. He made notes in the system because he told me it would help me out with getting the return. But, he told me he couldn't do anything because each store did their own billing and could do it from the store. I was so annoyed at that point and asked for corporates number. My husband called and they gave him the run around. He was super upset and we decided to go back to the store again! We asked for a manager and it was the same guy who gave us the 2 numbers. He said he could help us and he did. But, he did something on the computer and supposedly made it happen. He told us what he did and it wasn't even close to what we had told him. He kept running us out saying he did what we said he did. I WOULDN'T RECOMMEND FOR ANYONE TO GET FURNITURE HERE. SHOP LOCAL!!! THAT IS WHERE WE ARE GOING NEXT!
Julián González was so nice and patient with me and my family, he gave me every option I had considering I was afraid it might affect my credit score but he knew what to do, I got a beautiful sectional with a 6 month plan cause he understood how my credit is so important to me, thank u Julian I’ll be going back next week for the bedroom.
Very happy on my visit today my husband and stoped to look at beds and we got a new mattress thanks to Ms Ana Lisa for being so helpful and understanding!!
Isaias Montez in Pharr, TX is the man to go to! He got me the best deal, and honored the price match. Trust in him he will provide the greatest customer service experience you could ever ask for!
When you’re buying your furniture they don’t tell you that items being on “back order” means you could be waiting months before you receive your items. Each time I called to check the status of this back order they kept pushing the date further back. Today was the final straw. They had last promised me a March delivery and I just got off the phone with them today and they said the item wouldn’t be ready until May. I’ve been waiting since November! I asked for a refund.
Awesome service!!
Great customer service!! I would highly recommend. Mr. Jorge De La Mora was very attentive and answered all of our questions. I’ve purchased with Ashley’s in two different occasions, and I will definitely go back.
Great customer service and selection.
Awesome service and very beautiful furniture. Employee Jose Lopez is very professional and knowledgeable on finding the best thing for us according to style and budget. I highly recommend!
Had an awesome experience! Will be shopping there from now on!
Great customer service focused on customer & family needs and are there to help and assist with anything needed top A+
(Translated by Google) Good attention (Original) Buena atención
Love the customer service…….. the down side is my furniture broke down a week after I got it
Tried to go see something but sales person instead of helping made it worse wouldn't leave us a alone one bit and just kept talking trying to convince us to buy the most expensive things
Excellent costumer service. He answered every questuon I had in detail. I was able to leave as a satisfied costumer.
I walked in not expecting to purchase a couch, then I found the exact couch I was looking for and they helped me purchase the couch with ease.
Definitely ask for Gabriel Beltran! Absolutely enjoyed his customer service.
I should of read the reviews before purchasing, most reference similar customer service that we have had. Our sales rep was good, but the call center for deliveries is poor. You will receive a delivery date but Ashley will change it and delay, delay, delay. We purchased 12/26, finally was delivered 2/9 damaged. Manny delivered and had good customer skills. The bed rails were damaged and delivered 2/13. The delivery tech was rude, in a horrible mood, and failed to even say thank you when he left. They were short bolts to attach the head board, so now we have a 2/19 date to install the head board. Would think that they would carry extra hardware to provide service, but they don’t. The local store doesn’t answer their phone, or return a call if you leave a message asking for a return call. The stress level from Ashley is unacceptable. I note on numerous review complaints customers are asked to send in details. Maybe you could look up the order by name and have a manager call your customer.
I really liked the customer service it was calm and they let me take my time choosing and looking without pressure of having to buy a lot of things.
We visited Ashley’s yesterday. Our intention was to LOOK at the recliners and possibly sofas. Jacob was extremely helpful and knowledgeable. A couple of hours later, thanks to wonderful customer service and “smiling faces” (behind face masks) we left not only with a recliner, but a sofa and king size mattress. Jan and Jacob are an awesome team. We will definitely recommend Ashley to everyone. A pleasant experience (we had not purchased furniture in a while). We are very excited with our purchases and look forward to many relaxing years in our bed and living room furniture. 🤗
Terrible service. They paint a pretty picture and they gave us a delivery date. They never called to let me know when it was going to be recieved. I called back and the delivery date kept being pushed back. Customer service in store and over the phone is a joke.. Came in and now delivery is 2 months out. Worst service. Don't buy from this store. Canceled my account and never going back.
(Translated by Google) Excellent service and above all the kindness of Robert Guajardo explained all our doubts very well 👍🏻 Now I hope they deliver what we bought on time🙏🏻 (Original) Excelente servicio y sobre todo la amabilidad de Robert Guajardo nos explicó muy bien todas nuestras dudas 👍🏻 Ahora espero nos entreguen a tiempo lo que compramos🙏🏻
Great experience and the customer service is amazing.
My husband and I are repeat Ashley furniture customers! They always have great products and fantastic prices! Analisa- the sales manager is very helpful and will assist you with any questions you have, highly recommend Ashley Furniture Homestore in Pharr!
Customer service was so nice and my Mom loves her new bed. Thnk you!!
Greta customer service!!!
Great customer service! Janelle was very patient with us and answered all of our questions with a smile. We will definitely keep shopping here! 🤗
Sales associates very helpful. They showed me a lot of bedroom sets until I found the perfect one. Now just waiting for delivery
Going into Ashley Furniture without any precedence I wasn’t expecting much, to be honest. But once we entered those doors. My experience became an amazing one. We were welcomed right at the door. A salesman Jacob Castillo, who was a recent hire, was readily available to inform us of promotions and an aesthetic of furniture that fit my needs. He may have been a new hire but his bedside manner and professionalism was top notch. He was very present, patient and most of all...helpful. Even the temperpedic specialist was amazing. I knew more about mattresses than I did before walking in that door. Also, it was a huge plus that the manager, which he did not have to, came to check on us even though we were in good hands. It was a great experience! Not to mention the beautiful array of furniture. They have everything for literally EVERYONE. I’m a first time home buyer so coming in I was stressed and nervous looking to furnish my new home. But Ashley’s Furniture made me feel at ease and ready to move in. I left with a new bedroom, dining, AND living room set at a great deal ! I would recommend them to everyone. Go here when shopping for furniture. You won’t regret it. :)
(Translated by Google) Excellent attention, very friendly, they have very nice furniture and of very good quality, recommended 100% (Original) Excelente atención, muy amables, tienen muebles muy bonitos y de muy buena calidad, recomendado 100%
Pleasant experience. No waiting, no pressure, great financing if you need it. Could only be better if delivery was free.
Ms. Salazar was very helpful we appreciate her great customer service
Iv gone but never bought anything, this is my first time so I’m hopping this experience is up to there expectation in the Quality of furniture I just purchased.I was talking to a young guy , helped for a bit then handed me off to an older gentleman because he supposedly “ had paperwork he had to take care of “ a few minutes later that young guy was back in the middle of the store speaking to other sales reps that was a short paperwork I’ve ever seen, anyways , the older gentlemen was very nice , took his time explaining things and sure enough I bought my first peace of furniture.
I went in looking for a particular item, I showed the sales rep a photo of it and he showed me the item on the sales floor. It was priced a lot higher in store than it was online so the salesman price matched the item for me. Overall had a great experience. Was in and out in no more than 10-15 min.
Rosy is amazing and really helps you in doing what is better for you.
Excellent service!
Great service. Answered all my questions. They even help me wrap everything up.
Great friendly service and a lot of options. I highly recommend Kate or Sidney. They never made me felt pressured or uncomfortable and answered all of my questions with patience.
Excellent customer service!!
Laura was an excellent representative, very knowledgeable, friendly and professional. She made my visit pleasant and easy! Great options!!
Here I am, already left one review by my partner, here doing my second review. Ordered July 20. I emailed this email that replied. They helped out, got my order to be delivered today. The store cancelled it due to financing issues. I called customer service but they said the store was suppose to contact me which they didn’t. So I called the store, I didn’t completely understand the issue, but basically since my account hasn’t had any activity in the last 3 months since my furniture has been delayed I have to drive 45 min away just to have my furniture that they cancelled without my knowledge to sign a paper to have it re delivered. Never mind the fact that I took half a day off work today just to have no furniture delivered and waste gas to drive to pharr just to sign a paper. I’m tired of dealing with this company. I was going to purchase more furniture for my upcoming house but i’m done doing business here.
Very friendly and helpful staff.
Wonderful service , good price.
Good service, pleasant helpful salesman, reasonable prices.
Be aware to wait for more than six months for your furniture. I'm still waiting since October for them to arrive But they're punctual for your payment .And they call you every time to ensure delivery on a certain date which doesn't happen and only make you waste time on a product that won't arrive
Had just what I needed when i needed it
Got a great deal on a living room set! Wonderful customer service.
Amazing staff great deals very helpful if you go ask for Jorge amazing sales man helps you out a bunch. Thank u
Excellent customer service,salesman assisted with a sofa set and wife liked the color of sofa set
Great service.
Ashley furniture is the worst place to buy furniture from. Not only is their furniture cheap thier employees are very unprofessional. I have had so much trouble with them. I bought a table from them the chair broke, the table is coming apart, and I have tried contacting them numerous times and all I get is the run around. I've called the insurance they sell they fail to inform us we have 30 days from the incident to file a claim. All their employees do is give us the run around. They refuse to cover my item and I will not take no for an answer. When going into the store the employees will literally ignore you & I will attach a video to prove that. The managers are also very unprofessional. Its the first and last time I purchase from them they've given me a very bad experience.
Great show room friendly staff.Not very happy with the time line on delivery never a straight answer even customer service and store don't communicate to give the buyer any useful info. Not buying there again.
I wish I could leave ZERO stars. I purchased my furniture in store on 10/16/2020 and still have not received. I was supposed to schedule delivery - early December, then mid-December, then early January, then Mid January, and today I find out that I am looking at mid-February before I receive two simple chairs and an ottoman! I could have built my own furniture in this amount of time. They were paid on 10/16/20 and I have been told that I cannot get a full refund if I cancel. I am being held hostage by a company that does not care about their customers. You can only talk to a call center when you call, and you can't reach someone directly at the store. Hold times are outrageous - most likely because there are probably thousands of unhappy customers trying to get a status on their order. As far as I am concerned this is THEFT because they took my product and I have gotten NOTHING in return. Very upset that I EVER decided to order from this company.
Really good and friendly staff very attentive
Staff was very knowledgeable from start to finish. Made every part of purchasing a breeze. Ashley had it covered from material options, company rebates, 0% financing and everything in between. Ashley off Jackson Rd Worked for us!
Business model is credit oriented. It was extremely slow for a cash or "quick sale" as they call it. Nothing about it. They made me wait for 10 minutes to actually get the merchandise (in the cold outside of their backyard).
Mcallen store was a good experience today even though I was moody. No sales reps stalked my shopping. It was great!
AFTER YOU BUY, EXPECT WORSE CUSTOMER SERVICE. YOU WILL BE ON YOUR OWN AS SOON AS YOU BUY ANYTHING FROM THAT STORE. Worst customer service. I spend over $6,500 on this store. We bought a living room set. Supposedly best leather Ashley had. Recliners ripped and called customer service and they couldn’t do anything about it. Table for living room came damage and they could replace it. Battery pack for recliners gave out 3 months after we bought them, since they don’t carry same battery pack they can’t replace them. In others words, we r struck with a ripped recliner, damage table, broken battery pack, and $6500 bill. If you complain there put their puppy face on.
We live in Michigan but bought a new home to rent out in Mission Texas. I had to buy a lot online and needed assistance as you I do not know when it will arrive. Candy was awesome. She told me what would go with what as well as if it could be there when we we're there to set it up for the new renters. We couldn't find anyone like her in the area to help us the way she did!
My experience was amazing , the sales person Carlos was so patiently and give advise about my furniture.I can’t wait for see my furniture in my house
Great customer service. The sales person was really knowledgeable about the product. He even helped us save money.
Was great to visit ashleys we have purchase a few items here and i really like the inventory and they help you find what you need. 👍
Carlos was good sales associatesr who was knowledgeable and helpful and patient. He helped my wife and I to find the perfect set for our livingroom. Thanks Ashley Homestore
Great deals and great service!
Very organized. Extremely helpful. Awesome deals!
Great service and efficiency in your McAllen store by Laura. Able to purchase a few items today and will definitely go Back for more.
Analisa is the best. She’s so professional, friendly, and Gives great customer service.
Candy was great! She helped me out with everything I needed. From the beginning to confirm our appointment to the end of the transaction, she helped out wonderfully.
We found the store has something for everyone. Large selection of styles to choose from. We found the perfect side and console tables.
Look for Janelle at the Mcallen Ashley Home Store. I got a great price and great costumer service thanks to her. Update: My purchase was one of the tempurpedic beds with the adjustable electonic bed base, a king bedroom set including bed frame, bed headboard, dresser and two night stands. The bed base was damaged and it took a LOT of time to be redelivered, and that's ok I can understand that. Today my bedroom set was delivered and it turns out the bed frame is also damaged, I've been waiting for this for months and now I have to wait for another re-delivery. At the store they also told me that I would begin paying for the items once they were delivered and That is NOT true, I already have my second statement for these damaged items. This will definitely be the last time I make a purchase at this store and I do NOT recommend.
Great service and friendly staff. Update: great service and staff just up until you pay, after purchasing some couches, I was told my couches would take up to 3 months to arrive (understandable) while waiting for them I got my parents to buy a living room set AND a bed room set. They got their bed room set in about a month. As for the living room? I have been waiting for 6 months. My parents are going on 5 months. My parents called yesterday and were told their order got cancelled without an explanation. Save you time and your breath. Stay away from Ashley’s. Horrible service, NEVER again.
My husband and I went to look for a bedroom set and were met by Kevin. He gave us info on several sets and was a great help.
Thank you Sydney for greeting us at the door & staying with us the entire time we shopped thru the Ashley store. I didn't find the side chairs I was hoping to find, but I really appreciate your guidance throughout the store to find some needed items for our new mobil home. You can be assured that I will return to your store and hopefully continue to shop with you for more needed items to make our Mobil into the home we want. You certainly earned a 5 star rating.
Bought a sectional back in September cash and they haven't delivered. At the time of purchase I was told that the furniture was going to be delivered in 3 weeks. Its been 4 months and nothing. I will never do any purchases at Ashley's again!
Great service and very nice Sales personnel .
The customer service at Ashley Homestore was incredible. I made an online appointment and met with Carlos on the sales floor who was AMAZING! So knowledgeable and helpful. Understanding and patient. He helped me find the perfect pieces for me in my new apartment. Thanks so much!
DO NOT BUY HERE! Unfortunately, since this review, delivery time has changed from 4 to 6 weeks to 8 or 9 weeks. My purchase was the beginning of September! Finally received my couches in February. The electrical outlets DO NOT WORK. The promised technician never showed up. They promised to refund my $400 for the worthless batteries they said I would need. They never did and they took the batteries with them! TOTAL CROOKS!!
Great service. Gabby went above and beyond If your in McAllen, Tx.
Worst place to buy products from. DO NOT BUY FROM HERE!!!!! They do not deliver on time. When I finally got my mattress, I got the wrong remote for my adjustable base. I was told that if I accept that I was going to have issues. Now that I am fed up with them, I can't return the mattress or exchange it for anything else in the store. It is about them & not the customer. The sales guy I had talked to me like I was child!! Seriously??? I wish I could give zero stars. This place rips people off!!! I have serious buyers remorse from this horrible place!!!
They always take great care of me and give the best pricing.
Great personnel 👍 like the attention they give you good quality furniture
Worst Experience ever. Have made past purchases in the past with No issues. Current purchase received Half the order and they scheduled delivery twice and after waiting 4 hours for delivery they never showed up. TWICE. Currently making payment on furniture I have not received,, Taking approx 1 hour on phone just to talk to a Person. Will NEVER buy furniture at Ashley again.
Furniture is nice.
I am beyond upset with the delays of my furniture. I’m sad to say my clothes are still on the floor because I haven’t received my dresser. And my brand new mattress is still on the floor. I ordered from Ashley July 20, and was promised items would get delivered on September 5th, every single item was delayed. My Mattress, 2 sofas. Dining table. Which I received one month by month. And I just called and sadly I won’t even get my dresser or bed frame by Christmas. And all they can say is “ I’m sorry “. This was my first time buying furniture from here. Never again or will recommend. If y’all have 6 Months to wait on your furniture then highly recommend.
Great and friendly staff. Affordable and quality items..
We liked the service we got great attention
My experience was great, the salespeople were very patient and helpful. The furniture is very beautiful and took home exactly what I was looking for.
I have received horrible customer service along with the runaround. I recently purchased a home and Ashley's Furniture was referred to me by a friend. I understand that with the pandemic there has been a delay with all orders on furniture which I can accept. What I cannot accept is calling the store and no one answering. When I initially placed my order I had ordered some area rugs. The day after I decided to have them removed because they offered more of a variety online. I was told by an employee at Ashley's that the order would have to be placed on the rugs when I received my Ashley's card and could not be placed in-store. The area rugs I had initially ordered were still sent to my address even though I had canceled, and so I decided to return them to the store. I was told that I could not return them and should have canceled them by some young rude employee who had no respect for anyone. I asked to speak to a manager and was told that there was no manager assigned to their store and I would have to call customer care. I did call customer care just to be told that there should always be a manager on shift at the store and that they should have provided me with a number for the district manager. So again I have had a horrible experience. If I could do it all over again I would have gone somewhere else which I am actually thinking about doing because this is ridiculous. Do not make the same mistake I did and go somewhere else.
Great service!
Went by the store this evening to look at living room sets. It was so nice to arrive at the store and not be approached by sales reps. It gave me time to look around comfortable until I found what I liked. When I did reach out to an associate he was very pleasant and informative he explained all financial options that they offered and before I knew it I had finish singing the purchase order. This is my 3rd time going into this store and leave a very satisfied customer.
Great staff, eager to assist, beautiful furniture.
We requested to work with our favorite sales associate but ge was busy helping another customer so he brought his manager over to assist us. Even better! We were able to tell her what a great employee she has working for her. After purchasing a coffee table we were out in no time. Fast processing and quick service. This is the store to shop at!
Went to find a bed mattress and the reps took their time and were able to assist us without being pushy.
SErgio and Rael were such a big help in helping us furnish our first apartment ! The styles and customer service Ashley’s offers is impeccable and unmatched.
Extremely dissatisfied. I ordered a living room set in August and still waiting for it. I received a text that it would be delivered today but never received it. I called and now it’s been pushed back to January.
Twice they no showed on my scheduled delivery date and now they're telling me I have to renew my contract with them. They didn't tell me that doing that would restart the waiting process and now furniture I bought in August isnt coming until January. Worst customer experience ever.
Great service
We were given absolute respect and unconditional attention. We were given all the ways for us to get the best deals and get more for our money. At the end of our shopping spree, we felt confident on our deals on the items we purchased. We were at Ashley’s for at least three and half hours, but we got what we wanted and were very happy on our deals. My wife, son and I were very happy and satisfied. I would recommend this furniture store to anyone who is looking for any type of furniture. I would like to thank the management of the facility, Mr. Enrique and Mr. Raul. Thank you guys.
I've been purchasing furniture from Ashley's since 2009 and I can truly say my experience has genuinley always been positive.The quality of furniture has surpassed my expectations. My experience with each Sales Associates throughout the years has always remained a professional and delightful one. I'm definitely enjoying all my furniture all it's built to last. This is my Favorite Furniture store and I'm a customer for life. Thank you for going above and beyond for your clients. Kindest Regards, Happy Customer
Customer service was excellent
(Translated by Google) Excellent (Original) Excelente
We just downsized and moved into an RV and recently we unexpectedly bought a house! We knew exactly where to go to buy a houseful of furniture that would last and look awesome! The sales lady, Laura Elizalde from the Pharr, TX store, was so very nice when we stopped in to look around that we came back to do business with her today. I highly recommend Ashley’s for quality and excellent service.
Excellent service
They said 12 week wait for a $500 sofa + delivery. Amazon, $400 for nearly the same thing, deliver to my door in 5 days.
Great service, beautiful furniture, clean store, and reasonable prices! I initially left a good review because I purchased a bed frame which is beautiful and came in orderly fashion, but that was not the case with my living room set, hence this revised review. I ordered and PAID IN FULL a living room set on aug 10 and was promised the set no later than oct 10. I did not receive it and reached out to Ashley’s which promised it would be delivered by the end of the month, that was not the case. So I cancelled my order and was promised a refund within 10 business days, but instead received a call saying my set would be arriving nov 23. I tried to be a bit more patient and understanding especially with this COVID situation, but today is nov 23rd and I still haven’t received my set. I went to Ashley’s to see what was going on for them to tell me that my order was cancelled 2 days prior and that I would have to wait 7 days for a refund. I did not cancel so I don’t know how it was cancelled.I’ve been in my apt for 4 months without a living Room set, and was really hoping to get it by thanksgiving. Needless to say my thanksgiving has been ruined I was also denied a receipt for my refund!! also when you call for customer service no one answers or your just given the run around. Please do not buy anything from this furniture store. Please save yourself the nightmare that I’ve gone through, if I do not receive my refund I will have to take legal action.
Ashley Home Store was great shopping there the sales people new exactly what i wanted made the purchas so fast and easy
I was only there to see new furniture and deals going on for black friday....I fell in love with some amazing leather sofas and could not resist the good deals....I walked out owning a brand new 3 piece leather sofa set...
Once again Great experience everyone was friendly and helpful 😊 Thomas is great!
We purchased a dining table back in October; they assured us we would have it delivered before Thanksgiving. Here we are a couple of days away for the big day and no chairs just a damage table. This is our first Thanksgiving at our new home. I encourage everyone to go elsewhere for better product quality and much better customer service.
The salesperson Raul and his manager Eric went above and beyond what was necessary to make us happy!
Great customer service, salesman Raul was very informative and knowledgeable on the furniture and pricing.
Thank you David for the great customer service. After months waiting for living room set, David facilitated the exchange and crossing our fingers for it to arrive on due date.
Bad service. Bad management. Lack of professionalism.
Isaiah was so awesome! He approached my husband and I yesterday and he helped us to find the perfect sofa to fit our new home. This was the most outstanding customer service we’ve ever had and we are definitely going back to speak with him about buying a dining table once we settle in our new home. Thank you Isaiah!
I’m so excited for our new furniture to arrive!! Thank you Gabby, for all your help and patience. Couldn’t be happier with the furniture we chose. Can’t wait to go back for more.
Good customer service!
Furniture is nice, customer service is good but they promise you a date & they aren't able to fulfill those dates. We bought our furniture in August with a expected delivery of September 17th. Now we are expecting our furniture in December. They delivered the chairs & base to my table last week but my table top is now expected to be delivered on Dec. 2nd. They delivered my dresser 2 weeks ago but headboard/footboard& night stands are now expected mid December. Since I already received some of the items I cannot cancel/return what I have. This is the first time I shop at Ashley's and was happy at first but now disappointed.
We went into the store Aug. 21st 2020 and purchased a sectional sofa and paid in full. It was a good experience Sergio Reyes helped us out. We were told it would take 6-8 weeks to arrive from the warehouse, which we were ok with. It is now November 17,2020, 13 weeks since the purchase and still our sofas have not been delivered. When we call customer service they keep pushing dates on us and told us it was back ordered . Why didn’t they tell us this when we purchased them!! It is extremely frustrating and to top it off if we return them there is a 10% restock fee. We will never be purchasing anything from here again!!!
Gabbie was great. I was able to tell her what I wanted and she took care of everything. Waiting for sofa for 8-10 weeks not so good, but I’m okay with it because I have a flooring project to take care of before it arrives. No interest for 5 years, that’s outstanding!!!!
I was supposed to received a delivery one date late at night 6pm to 10pm. I didn't receive any communication. I called the delivery guy and texted. no response till 12am. Saying he can't deliver it. Had to call Ashley's Multiple times to reschedule. Then finally i was delivered a bed frame and was told I can connect my headboard. They threw away the connection to my headboard when installing. So I had to call multiple times. Then finally they said they would send another kit. Still haven't received the connect. Been over a month.. Then on top of that they added an extra charge. I am trying to find out where the charge came from. Had to stay on the phone for an hour with no answers.
Rosie is the best!! She was so patient and helped us so much! We walked out with the purchase of a new sofa and two kid beds!! Thank you so much Rosie!! :)
Great selection here in Pharr.
Amazing showroom with plenty of selection.
(Translated by Google) Excellent furniture, good price (Original) Excelentes muebles, buen precio
Great customer service and excellent prices!
Great assistance from the staff, literally took me 3 days to decide i wanted the bed they had and they were never pushy or just trying to get a sale.
Nice place to buy furniture and more.
Awesome furniture
Quick and respectful service! Great prices!
Previously rated a 5 star when I purchased my furniture but after 2 months of run arounds and horrible customer service, I rate it a 1 star. 2 months later still no furniture. Scheduled delivery 3 times already and they keep canceling at the last minute. Sales Rep gave me his # to contact him if I had any questions or issues, well after calling him to discuss my problem. He never answered again. Don't shop there. Here I am 6 months later. Furniture arrived: Bed foundation and and 2 chest drawer broken. Now I have to wait until they reorder the broken items. Don't do it! Don't spend your time and money in this place.
One star because I cant give zero. Worst customer service ever!! Whatever you do don't order from Ashley. They have beautiful furniture but the delivery dates are changed without notifying customers. You wait 20 min to talk to someone who is not the store only to be told they can't help you. The store never answers so you constantly have to go in person. Cancelation process is a week!! Ridiculous!!
Went in picked out what I wanted set up financing no problems great serves and selection
They have a great selection for your home furnishing needs. We purchased some great pieces for different parts of our home at an affordable price. I highly recommend to shop here especially for the first time home buyers that need a lot of furniture at a great monthly rate. Eli really helped me feel comfortable with my decision making.
Gabby was so helpful! My husband and I were able to find the perfect couch. We loved how upfront she was with the process and what was included. We will definitely be back.
Janelle was so helpful and attentive she provided the information that I needed even though I couldn’t stop at the store because I have a newborn. Her service was great 100% recommended!
Great place!
BUYER BEWARE. Don't buy your furniture for the holidays here. It may not come in before the holidays!!!! I purchased loveseat and was told the delivery would 3 weeks. After waiting 3 weeks, a rude lady called from Ashleys and said there was a shipment delay and it wouldn't be in for another month. I tried to call the store and waited 20 minutes and got the call center. Nobody could answer questions so I went back to the store and cancelled my order. The customer service agent at the desk just blamed it in Covid and said its happening everywhere. Very disinterested when I told him I won't be coming back to Ashleys!
do not purchase anything here with the idea you can return it and get your $$ back.. ive been struggling to get 2k back and no manager will help
Thank You for a Quick and Easy Buy!! My Children needed the Dinning Table. Thank you once again.
I never write reviews but I'm very disappointed with this furniture place! We paid cash for a beautiful dinning table but this was the first and last time I purchase furniture here, they don't keep their word, they lie just to make the sell. After buying you're on your own trying to figure out where's your furniture because nobody answers phones in that store. Absolutely horrible customer service, they promise dates for delivery that don't happen. Take your money somewhere else, it's not worth all this waiting without answers and them always giving you the run around. I just hope to get my table soon this is ridiculous!
Isaiah promises you “discounts” and you never get them; as long as he gets his sale he doesn’t care. You get stuck in a contract where if you cancel they keep 50% of purchase price. Doesn’t even have the decency to answer the phone anymore. Horrible customer service.
(Translated by Google) I do not recommend this store to anyone, the worst ones I bought in the month of July and we are going to enter November and they still do not deliver what I bought, and the worst thing is that if I go to make a claim you do not have a manager to find a solution. Really, how much I regret having bought in this store. They are a scam, since if you want a refund they want to retain 10% of the amount purchased. It seems that they do it deliberately to keep the buyers' money. (Original) No recomiendo a nadie esta tienda, los peores compré en el mes de julio y ya vamos a entrar a Noviembre y aun no me entregan lo comprado, y lo peor es que si v a hacer un reclamo no tiene ni un manager para buscar alguna solución. De verdad, cuanto me arrepiento de haber comprado en este comercio. Son una estafa, ya que si quieres un refund te quieren retener el 10% del monto de lo comprado. Pareciera que lo hacen deliberadamente para quedarse con el dinero de los compradores.
Always welcomed and the employees are sweet and always get me what I want and answer all my question.
Im extrimlly disappointed of this place purchased 9,660 dollars worth of stuff and they have lied to me so many times about the delivery dates going on 4 months and haven’t recived mucho of the furniture and whatever pices i did recived were damaged I’m ready to return everything
Great customer service
If I could give it no stars I would! They basically stole from me, sold me a sofa set for $2300 was supposed to be delivered July and continued to push back date til Oct. Turns out the whole thing is out of stock. Now getting my CASH back is a nightmare. Nobody at the store answers the phone and corporate states they cannot help. They even opened up a credit card for me and now state they don't know how to cancel it, with the possibility of affecting my credit. Nobody will help and I'm out 1200 dollars. Please do not buy here! Save yourself the stress
Great experience... Sales rep Candy Guajardo provided great service and was well informed about the product we were interested in.
To all having issues with delivery and not receiving items in timely manner and still getting charged! currently there is a class action lawsuit against Ashley HomeStore in the works, and it is a strong case!! please stay in tune to the comment sections for more information on how to participate to receive your part! more to come by end of year 2020!
I worked with Gabriel and Janelle to find the perfect table and bed set for my home. I was looking for very specific colors and styles and they were able to show me exactly what I wanted. Above all else, i got a great deal for paying cash up front, but they do offer payment plans.
Worst customer service.
Excellent service at Ashley HomeStore- 401 North Jackson. Gabriel was an excellent!
They can't give you a time .. specific 4 Delivery..
I decided to change my review because the store owner contacted us immediately that he saw our complaint and took a lot of interest in our case. They sent us a message apologizing for never sending the furniture and they returned the money. Thanks to the owner for being responsible and we hope he can give better training to his employees, to better handle this type of situation.
The salesman Mr. Marcos,gave us fantastic service explained about the furniture took his time to show is different furniture ,he was very polite. Excellent salesman will recommend him to others family and friends.
I ordered an entrance table and a living room about a month ago. Table with 'estimated ' delivery date October 22 and living room till November 22 🤦♀️ oh and my first bill for table is already around the corner. Paying for something that I don't really know when I'm going to get AMD on top of that cancelation fees and lose the deposit money. Fkn crazy !
Do Not buy!!!! Absolutely horrible!! Lacks never did this to me. They don’t deliver until 2 months later from the promised date. So I can promise to pay. But you can’t promise to deliver?? 10% CHARGE FOR CANCELLING!! I was told it was going to be delivered today 8/12/2020. Then I got a text changing to 8/13/20. That’s fine. I called to confirm. Nope. Changed again to 10/9/2020. Never again!! I moved everything out of the room already. I should of listened to these google reviews when I saw them. Hope you do the same. Update: 8/17/2020 No one has reached out. And just got this text. “Hello from Ashley HomeStore, As a courtesy update, your home furnishing order is tentatively set to arrive in 7-9 weeks. We will be contacting you closer to this date to set a firm date of delivery to your home.” Thanks! I know that!! Update 9/28/20 Postponed again to 11/18/20!! Do Not Buy!!
I love tha sale manera service
Nothing in stock 3-12 weeks, furniture is low quality. A lot of floor models have a broken leg or wobble.
We love how they helped us. I like everything they have there. Too bad I can only choose one style but I do like to change furniture every other year so I’ll be visiting more frequently 😍😍
Great customer service and knowledge of products from John! New trainee was very diligent with great customer service as well! Thank you for my new bed!
We went in to get a mattress and John was very informative and helpful. Considering they are understaffed due to COVID-19, they still gave us Awesome service.
Amazing hospitality and help from the staff there.
Fast service and well knowledgeable salesperson.
This people will treat you like royalty once you are in the store however once you purchase and need customer service there is non whatsoever. Phones will not pick up no department unless you press to schedule a purchase. personnel not helpful especially when you are finally able to get through phone lines and they are unable to help. They will make up excuses to not assist the customer once out of the store. I do not recommend to go to this store if you expect customer service.
This places continues to be the worst furniture store that I have ever encountered. I have told them time and time again that my order is scheduled for Sept 29 and they scheduled it for Sept 26. I do not know how many times I have to correct them and tell them to update the date. Once they sell you an item they will never help you again. They provided easily the worst service to man kind and I will never shop here again. I tell others already to take their good money elsewhere because this place is absolutely the worse. I have been stuck on the phone for already 2 hours. They talk about being backed order but I promise you it is a lie. Just terrible service. Do not shop here trust me
This is a review on the company, not the individual business at this location, employees of this location have been courteous. Placed order in July for a partial bedroom set and a sofa set. They continue to push back "estimated" delivery date (pushed back 4 times now)...its already end of Sept. and the current estimate is end of Nov. We were initially told orders would arrive in about 4 weeks for the bedroom set and 6 weeks for the sofa sectional. In order to cancel on order that has no firm dates I'll have to pay around $600 which I could have used to just buy a sofa from another store.
This store was not a good place for me to get my furniture. I order a bed frame 4 month ago and have not received it even till this day. They keep changing the day to bring to me. The guys that come and drop the furniture are very rude and disrespectful. I am never going bad to that Ashley furniture store.
Purchased a dining table cash since MAY it’s now September 2020 and have yet to receive the item. We have received 4 different delivery dates then every time before the date guess what another date of delivery now. At this point I am beyond frustrated I have attempted to call the store at this point and the front desk manager hangs up after my talk about what’s going on and didn’t give me his name when I asked. I called back over 6 times and now no one answers the phone it’s ridiculous! I had more hope in Ashley’s furniture, but I do not recommend this store
We went to purchase a specific product. We were guided to the products that were available that met our needs. Option of 5 products, we selected and purchased. In and out in 40 minutes. Great service.
Great service and very helpful. Gilbert helped out a lot and was very patient.
Awesome experience, the sales agents are the best!
Found everything I needed, friendly staff.
Mr. Marco was very friendly and was very knowledgeable and was happy to help and answer any questions we had. In comparing prices with other stores we found that they were very comparable. We found the furniture to be of good quality.
Thanks To Aaron I Got All My Questions Answered. 😷 "THANKS AARON"
Ordered my furniture in June, for 3 months straight received notifications that it was going to arrive and then when the date arrived always got canceled without notifying , every 3-4 weeks. Canceled my order, got charged twice the 10% because I canceled it separately, since they said half of the things were ready to be delivered. Worst customer service ever also, nobody knows anything and keep you sending between repreesentatns. Never buying here again. Ordered from a different company on memorial day, 2 weeks later, everything is in my apartment :)
I ordered furniture mid August that was guaranteed in the warehouse, to be delivered the end of August to my home before I arrived in Texas. I called to find out where the delivery guys were the day of delivery to find out that they were not coming. $3500 worth of furniture and didn't even get a call to say they weren't coming or that they didn't have the furniture. 8 and I repeat 8 calls later I finally get the manager on the phone saying he would refund my delivery fee but that if they had my furniture on the 4th of September they would deliver that day. Needless to say when I arrived in Texas I took my business else where and got it delivered the same day. And LFD got a lot more business from me due to how the handled the sales.
Very pleasant shopping experience, Ms. Rosie B. was such an incredible help, she went above and beyond to help us find the perfect furniture for our home.
Great customer service, very attentive!!
Awesome service, excellent furniture, and great prices! I would definitely recommend it, you won’t be disappointed 😄 ask for Serio!
My dad purchased a Tempurpedic mattress and when he picked it up, it did not come wrapped in plastic. I don’t even think they sold him a brand new mattress. It has stains through out the mattress. The mattress protector had stains as well. What kind of furniture store hands over a newly purchased product without some type of protective plastic covering??
Gabriel was very helpful and made my experience very pleasing.
Went to my local Ashley's in Pharr on Jackson Rd. and might I say the experience I had was amazing and seamless from start to finish!!! Communication and pricing were outstanding but above all the customer service provided is over the top and reason for us making the purchase....Thank you to the salesman Sergio for making it a smooth and easy process will recommend and return!!! Thank You, Tony Renteria
Great experience. Friendly staff and very patient as I was very indecisive. Affordable prices and great interest promos. 36 months no interest!! Totally recommend this place. Ashley’s in Pharr is the place to go!
Great customer service from Raul!!
Horrible customer service. 45 minutes on hold to talk to an actual person who had no idea how to resolve my issue. Got calls and text messages giving me all different delivery dates and my purchase has yet to arrive. It’s been 3 months since the original delivery date.
Great service! But there will probably be delays in the delivery of your stuff.
Great experience with great team to buy the stuff for my home !!! 👍
Walked in an acknowledged immediately and was told about the sales. I was attended by Julian who showed me different choices in bedroom sets. He was very knowledgeable about the different kinds of woods an finishes. Everyone was very kind, definitely recommend an would shop there again. Glad I choose Ashley HomeStore for my purchase after checking other stores.
Excellent customer service from host as entering to the end when signing purchase agreement. Thank you!
I loved this store! The staff was so kind and helpful. Rosie Ballí helped me and my fiancé find our furniture for our home and she was amazing! She knew what our vision was for our future modern country home! I highly recommend everyone to go to Ashley’s Furniture Store, they have beautiful bedroom, living and dining room sets all for an affordable price.
Just purchased a sofa from Ashley home store. The gentleman that took care of us was so kind.he also new every thing we needed to know and more. Ordering and cheking out was fast and easy. I was very impressed with to quality of thier furniture.
Great customer service with Julian and Vanessa, they were awesome and very helpful!
Went there to look for furniture. Walked around for about 45 min. Not one sales person attempted to help me out. There were plenty available.
Ashley Furniture Pharr, Texas Salesman Kevin is very helpful and patient. He took time to show me different bedroom sets until I was able to find the right one. I think we went around the store a couple of times. I was able to get in with the Awesome 6 years no interest Labor Day Deal.
I must say Ms. Rosie at this location was very helpful. I am a very indecisive person and she was very patient. Answered all my questions and made suggestions. Planning on going back and purchasing my son a new bedroom set.
Great experience & awesome selection!
Amazing experience with our mattress purchase, being deaf our saleswomen had Sign language knowledge and was so patient to guide us to the perfect purchase! Thank you so much Ashley’s for your help and great customer service!
Great customer service.
Our Salesman Raul was professional and knowledgeable with the fruniture we were interested in. Very satisfied with our experience and purchase.
Got exactly what I wanted at a very reasonable price
(Translated by Google) From the kick I have been a horden for more than 2 months and they still have not cured it (Original) De la patada tengo más de 2 meses que ise una horden y todavía no la c estregan
First time shopping for furniture and Carlos made everything easy for us best customer service!
Think twice before shopping here. Initially, the staff is friendly and attentive. One thing leads to another, you purchase your items, and it feels like an eternity until you receive your order. I purchased a sectional and coffee table back in June and was PROMISED by the sales manager that I would receive my items 6 weeks from the purchase date (which means that it would've been delivered in early August.) Going on 3 months from the purchase date and I have still yet to receive anything. Ashley's, step your game up and do something about these backed-up orders because I am not the only one going through headaches trying to receive their things!
DO NOT BUY FROM ASHLEY’S FURNITURE!! (We are waiting 4+ months for our furniture) My husband and I placed an order in June 2020 for a sectional plus coffee table at the Pharr location. The manager, Eric Quintero, guaranteed us that our furniture would arrive on August the 4th. I did not want to wait a month for our furniture but my husband and Eric convinced me to wait, reassuring me we would only wait said month. A week before the then delivery we sold our old furniture and two days later we received a text message saying our delivery was postponed for September the 10th. One week ago we received another text message saying our delivery was postponed for another 6-8 weeks. On Saturday August 29, 2020 we went to the store to ask what was going on with our delivery. They said we were scheduled for delivery September the 1st (Today) so we left thinking all was set and done. Coming today I call the store to see what time they will be arriving and they said we did not have a delivery scheduled for today but instead for late October!! I am so sick and tired of their terrible customer service and them postponing delivery for 4 months now. (Mind you, we have been with an empty living room during all this time.) We have been contemplating about canceling our order but if we do we would need to pay 10% of our order. I have read so many reviews on Google, Twitter and Facebook of people who are going through the same thing that we are. I do not understand why Ashley’s Furniture keeps selling and adding more orders when they are backed up by MONTHS. I strongly advise you to think twice before shopping here. Sure when you enter their gallery the staff is nice and welcoming but once you place your order they do not care about serving you anymore.
They NEVER deliver on time. It’s been 3 months since I was suppose to receive my furniture and I have NOT! SAVE YOURSELF THE HEADACHE!
DO NOT BUY FROM ASHLEY'S! My delivery has been postponed TWICE. I placed my order back in June and my original delivery date was set for August, then they changed it to September, and now October. I got rid of my furniture the weekend before the original delivery date and I *REGRET* it so much, but not as much as purchasing from Ashley's. They didn't even tell me a week in advance about the change of delivery. I'm going to not have living room furniture for 3 months and who knows when they will finally deliver. If I decide to cancel, I have to pay 10%. This is absolutely ridiculous!! Take your business elsewhere. Don't make the same mistake I made.
(Translated by Google) It was my first visit to the mubleria and I loved all the good quality furniture ... a lot of variety ... good prices and above all the kind service of the person who attended us during our purchase ... Thank you Asley Furniture (Original) Fue mi primer visita a la mubleria y me encanto todos los muebles de buena calidad...mucha variedad...buenos precios y sobre todo el servicio de amabilidad de la persona que nos atendio durante nuestra compra...Gracias Asley Furniture
Isaac was very helpful and friendly during our time there, the wait wasn't long and once we found what we were looking for the process went smoothly
Great service great selection !
Very friendly and very helpful. Great customer service !
Very good quality and service was great. Will definitely shop there again!
Went in not sure what type of living room set I was looking for, the salesman Juan explained the textures, warranty, benefits of power over manual recline... Battery packs for the power recline... Etc etc... Awesome customer service and not overly pushy like some furniture stores.
I had great and fast service. DAVID explained to me the prices and plans available. He made my buying experience a great one. He was very straight forward and attentive to my needs.
Please don’t buy at this store spoken to David in regards of my money back and apparently the manager have been fired and no one is in control of the store so if I have a problem contact the corporate but corporate send us back to the store. It’s been a ugly store and hope they closed it cause a lot of bad reviews of experience or fired everyone and re managed the store Very bad experience with this store. Hopefully they did send my money back as they promised for the 5th time.
We really enjoyed our shopping experience at Ashley. We were met by Kevin and we let him know we were in need of a bedroom set. Right by the entrance was a bedroom set that caught our eye but we were wanting to see it in another color. Kevin took us to see the other color and right beside it was another style of bed from the same collection. We loved that style of bedroom set but just to make sure we asked Kevin if there was any way to see the colors side by side and he proceeds to bring a night stand from the first set we saw. That helped to make our decision. My wife also wanted a bench for the bedroom and since that bedroom set did not have a matching bench, Kevin showed us a bench from a dining room set that was from the same collection. Perfect match! We would recommend shopping at Ashley in McAllen Texas and to ask for Kevin. Thx for your patience and help Kevin.
Second time bought furniture in 2020. Both times was a pleasurable experience
The worst customer service! I went straight to Lacks. Way better service and didn't have to wait 2 months for Ashleys to let me know the merchandise was being delayed. I requested a refund its been over a month and nothing yet. Never again.
Went in looking for something with a decent price and was able to get just what I was looking for with the right help from Gabriel and another gentlemen with colored eyes. Great customer service overall!
As soon as I walked in I was greeted by the staff. They have a lot to choose from, many styles and colors. I found what I wanted and I’m very satisfied with my new living room set and dining table. Customer service was excellent, I would give it 100 stars if I could!!!
Do not go to this store.. My sister purchased here couple months ago and no delivery yet.. she went to cancel and they want to charger her 10% wish is not fair.. if they knw this would take so long why sale.. she is older lady and sleeping on the floor.. she paid over 2000 for it..
I paid for my bed room set 5 months ago and all they do is reschedule delivery i went to the store for my money back and they want to charger me 10% to cancel.. Do not go to this place all they want is to sale and delivery will be a year from when u purchase ..
Thank you so much for the great Sales Rep. Candy great customer service. Made me feel like I was part of Ashley's Home Store family.
Gabriel was super helpful and very friendly. Everyone is the store went out of the way to make us feel welcome. This was a wonderful shopping experience. We love what we bought and will continue to shop there for our future furniture needs
Worst overall service. I wrote a review 2 weeks ago and I was reached out by the customer support department promising me to deliver my furniture which I purchased since June 6. last week a received a message asking me to select my delivery date which I did but today I am receiving another message to select a different date and the sooner date is on the 25th. I called customer service and Gabby the representative simply said there's was nothing she could do to expedite the delivery, I asked for a supervisor who "was on a call" but literally she said no one could help me. On top of this if I want to cancel my purchase they penalize me with 10% of my purchase on top of loosing the delivery fee of $150.00. This is outrageous and very upsetting.
Very poor experience, have been waiting on my sofas for over 2 months, everytime they we call them they put us hold and hang up, we've asked to speak to a manager and they say they don't have anyone available, we have been rescheduled too many times already really frustrated with Ashley furniture not fair were going through this and no one does anything about it, were going around and around in circles.
Purchased 2 pieces on June 28th and have only received 1 piece thru today August 17th. First piece was received a week ago and after about 50 calls to verify order status. Ashley should be more upfront on their delivery date. I understand that the delivery date is tentative but days off sounds more reasonable than weeks off. Also calling the 1800 number is no help, your on hold for 15 plus minutes before your able to talk to someone.
I had a great experience here from finding what I wanted to the friendliness of the staff that assisted me.
Sergio was very helpful and went out of his way to helps us find what we were looking for. He took his time to help us match the living room set with the end tables and we loved the combination.
Rosie Balli was our seals representative she was a great representative she worked great with us having so much Patients with us on every detail. She was really nice and polite and that was what drew us back to Ashley Furniture to make our purchase. Even though we went to Ashley and left to check other furniture stores what drew us back to make our final purchase was Rosie Balli great customer service. So happy with my purchase and i will definitely go back with Rosie again if needed for another purchase.
My salesman was great loving this store 😍😍
The atmosphere is very welcoming the staff is friendly and timely. I have been a returning customer and highly recommend there furniture, it has always been great quality. After this wasn't so pleasant never received my furniture kept getting the run around after I made my purchase and now they taking more than 2 weeks to refund my money. After waiting 2 months or more for delivery and customer service wasn't helpful at all. Extremely disappointed.
Friendly, individualized service. Made selecting furniture pieces a breeze. We are repeat customers and highly recommend.
I will never shop there again. They gave me a delivery date of the fifth, then the tenth, then the thirteenth and now I get a message for the fourteenth. Their delivery center never answers.
(Translated by Google) A total fraud. We buy furniture but we pay for it in cash. Turns out the delivery was 4-6 weeks. However, the factory called me to advise that they would have them until September. And when I went to cancel since you buy furniture because it is needed. Well it took them 3 weeks to reimburse and they charged me 10% of my purchase. Almost 100.00 just to see. Absurd that a factory does not have furniture and more a furniture store where you pay instantly. Today I sent the information that was requested along with a copy of the receipt. I am waiting for a response to publish results. The Owner offered to help with this scam of going to buy furniture, paying for them in full and apart from changing my order for almost a month more than what was agreed to withhold 10% of my money without getting anything. Just for trusting and paying with my card 100%. (Original) Un fraude total. Compramos muebles pero los pagamos al contado. Resulta que la entrega era de 4 a 6 semanas. Sin embargo me llamó la fábrica para avisar que los tendrían hasta sep. Y cuando fui a cancelar ya que compras muebles porque se necesitan. Bueno pues se tardaron en reembolsar 3 semanas y me cobraron el 10% de mi compra .asi sin más se embolsaron casi 100.00 solo por ver .absurdo que una fábrica no tenga muebles y más una muebleria donde pagas al instsnte . Hoy envié la información que se pidió junto con copia del recibo.Espero respuesta para publicar resultados.El Propietario ofreció ayudar con esta estafa de ir a comprar muebles, pagarlos completos y aparte de cambiar mi pedido casi para un mes más de lo acordado de retiene el 10% de mi dinero sin obtener nada. Solo por confiar y pagar con mi tarjeta al 100%.
Was meet at the front door and taken care by JOHN B. a salesman at the sleep department. Transaction went smooth and i was able to do a purchase. Thank you and a shout out to all the hard working people there.
My saleswoman was very helpful. I asked how long she'd been at Ashley's Homestore. She stated 10 years and I can see why. Excellent Customer Service. Thanks Ms Balli
As first time buyers we were amazed at the service provided by Candy. She was very professional, respectful, helpful, and informative. She was able to answer any question we had as well help us find the exact furniture we were looking for. We were very pleased with the customer service provided and the collection of furniture in the store. The store is very clean and neatly organized to display the furniture while allowing ample room to walk around. We look forward to shopping at Ashley's again.
We pre purchased a complete living room and set a delivery date of 2 months delivery window and had confirmation that there would be no problem. Then 2 weeks before the date they informed us that it would be another 2 months for the delivery. Unbelievable that they could not meet a date with so much advance notice. Never coming here again .
Wonderful customer service.
Good place but I like to shop alone and in peace and not feel followed and stalked from the distance, always feel uncomfortable here. If I need help ill ask.
I give it a 5 stars! The nice man gave me a great deal on both of my bed sets! I will definitely go again after I finish paying them for my sofas and dining table.
Awesome experience!
Great customer service, extremely friendly and help full. Very knowledgeable about their products and their inventory. Made the whole experience of shopping for furniture easy and comfortable.
Excellent service! Friendly employees that helped with all of my concerns and quick assistance when needed.
Very helpful and explained every question I had very well good customer service
Gabriel was incredibly helpful during our couch buying experience. The store felt clean and organized during the COVID-19 pandemic.
Very nice service!!
We went in and were greeted with an associate who called for a sales rep to assist us on finding a new couch within a short minute Janelle came in and gave us her whole attention and made us feel so at home. Thank you for that. She was so patient and so professional that we will be going there for our other home furniture from now on and recommending her to all our family and friends. Thank you Ashley Furniture for making it so easy.
Great Service!!
Our sales representative was very attentive to our needs and helped us get everything and more within our budget. The experience wasn’t at all overwhelming.
Ashley’s furniture is the worst company I’ve ever dealt with. The customer service I’ve received with Ashley’s is so awful considering of spending over $10,000 of my money. In addition David, a “so called manager” completely dismissed my concerns on delivery on our living room furniture and left us to speak with a salesman who has nothing to with our order. He said he had other things to do. In my opinion, as a manager, you deal with the unsatisfied customer in front of you. Not run away like a coward. I really need answers about my orders otherwise I’m canceling everything. This is ridiculous.
Unfortunately, my experience matches many of the others here. The charged our card over two months ago and have been no shows on 2 appointments so far and nobody will answer their phone ever. We have been trying to call to cancel our order and will refuse the furniture if they ever show up. I wonder if I can charge them interest my money they stole two months ago. Buyers stay far far away. Trusting this company was the worst mistake we have made in a while.
UPDATE 7/29/2020. Horrible has gotten worse to borderline criminal. They didn't show up for yet another appointment and then on the 28th at 8:30pm we received a text stating delivery was scheduled for the 28th. I responded to the owner reply below and have received NOTHING in return. We have made 9 documented phone calls to the customer service number and have documented hold times of well over 20 minutes before being "disconnected". I am heading to the BBB site now, and we spoke with an attorney today. We have documented all attempts to call and messages received as well as the original paperwork. If I were to take furniture from their store and tell them I would pay when I felt like it in 3 months they would have me arrested. Well I have resources and time on my hands to try and flip the script on Ashley. I beg anyone reading this to buy your furniture from ANYWHERE else. This company will deceived you, take your money, hide behind phone recording and make NO EFFORT to make things right. Horrible Experience so far. We purchased a couch and an automatic recliner for our theater room. Ashley charged our card and the salesman gave to us in writing a delivery date of the 14th. My wife took the day off, we got rid of our old furniture and were ready, but no contact and no show on the 16th. We called the store for 3 days straight only to listen to an answering machine over and over and over and over. On the 16th my wife receives a text offering 3 new dates that are yet another week away. Frustrated I call the number to confirm and the lady states, the earliest I can give you is the 30th. I advise her of the text we just received and she states, well the 30th is the earliest. I just tried calling the local store again and the answering machine just keeps talking over and over and over. So another 2 weeks with no furniture in 2 rooms of our home and we can't get anyone at the company to care. I guarantee if their policy was they charge you at the time of delivery, the furniture would have been delivered on time. but since there seem to be no ethics involved in the organisation they are perfectly comfortable taking our money and then not honoring their promise while our family sits on the floor. We found nice furniture unfortunately there was no integrity or sales truth to go with it. We're going up to cancel out $2,800 order after work and will confidently take our business elsewhere.
First time ever going to any Ahley's Store. I found it to be an awesome place to shop and take advantage of their discounts. Great friendly service. I will be using Ashley for all my furniture needs from now on.
Everyone was so helpful and welcoming at our local store however it’s been an absolute nightmare trying to get our furniture delivered, it’s been 2 months now and our delivery date was just pushed again until the end of next month, so disappointed being this was my first purchase from Ashley’s.
The salesman we had was very helpful and patient with us. We upgraded from a queen to a king and found the perfect bedroom set for us, buuuuuut little did we know about the company itself until experiencing it for ourself never getting updated on our delivery dates kept being changed, I made a post about it and soooo many people commented on about how they will never get furniture from here again how things were broken or how they still havent gotten there items and how they get the run around just as I did. I went to cancel my order, they charge 10% when they should give full refunds for there mistakes and lies! I really wanted my bedset obviously because we chose it. Can find it somewhere else where they give you accurate information and where they aren't rude and unprofessional. Nothing towards our salesman though.
Great and fast service, really happy with my purchase. Great quality furniture at a really great deal!!!! Staff has great professional attitude and treat you like a family member.really recommend Ashley's homestore
Sales person was helpful! It just bad that some stocks are not available, but it is understandable due to covid. Overall it was a good shopping experience.
Sales people were friendly and helpful. Update 7/23/2020 It’s been exactly 4 weeks since I ordered at the store... I’ve gotten 4 text messages each time postponing my delivery date. Original delivery date was 7/31/2020. Today I got a text saying it will be delivered 9/9/2020 AS OF NOW... That’s exactly 3 MONTHS!! To get your furniture! If they text me one more time I’m getting my money back in full from my credit card company! I already paid in full on the spot and I tried to call Ashley furniture and no one picks up all I get is long wait on the phone and an automated voice. Disappointed this is my first and definitely the last time I buy anything from here. READ the reviews it is very accurate!! AVOID!!!!!!!!!!!!!
It appeared everyone was busy but the manager helped right away and helped the entire time
Warning ⚠️ ⚠️ Do not buy from this location. No sense of customer service. No solution for the customer. I currently have a table delivered to my house with no chairs and no timetable as to when they will be delivered. Payment has been taken. Ashleys will not even take it back without charging 10 % . Horrible in store and over the phone service. Did I mention I have a table with NO chairs
Great customer service provided by Carlos and Candy. They helped me to locate the items I was looking for; and, honored the price matching promise by the company. Extremely professional and helpful.
Excellent customer service the store manager was very polite and attended me while a sales rep was available, Thanks you Eric!!!!!!!
Excellent service!
I had a great shopping experience! My sales associate was very knowledgeable on the furniture I had questions about and overall it was a great experience again.
Great service and good prices!
I was very happy with the service and will definitely will go back again soon
Have been waiting for our dresser for 2 months already. The delivery date has been pushed back twice and when trying to contact them I always get cut off!!
We had amazing service with Robert & Johnny
The service was terrific! Rosa helped us out in finding exactly what we needed. She has a great eye and was very helpful. I absolutely love my new dining table and sectional set. I definitely recommend stopping by and asking for Rosas's assistance.
The in store experience is great, however it is a nightmare to actually get your furniture delivered. We were given an initial "confirmed" delivery date at the time of purchase, it is now 3 months after and our delivery date continues to be pushed back. The store has taken our full payment, they have already charged the delivery charge and yet the customer has nothing to show for what is already payed for. We are now being told that they don't even know when the furniture we payed for will be in stock. I understand that the pandemic has caused delays, but they don't communicate that at the time of purchase, It just blows my mind how they have no problem charging you and taking your money when the product isn't even guaranteed for the customer.
I orderd a Bed, it took 2 months to get the delivery, they scheduled, the delivery like 3 times. when i finally arrived, no the Bed i was waiting for! bed was poor quality , not the color, i tryed to see, somebody would Help me, for an exchange for a Better Quality Bed! I was in shock, they would tell me back and fourth, call this call this other # the nanager out sick, bla bla. finally they said that only customer srv, can solve or Determine, my problem. well at end! they said no rtns, they could not overight a rtn. i was So Mad , i cryed and the Bed prize on Sale was $1,200.so After 2 month to Deliver the Bed . its not what i was expecting, the color was Grey instead of Gold talking about the HeadBoard, cushion. so Ashley Don't care for there customer's at all, first time i ever bought, something from Ashley's, awful experience, ill buy like always at Lack's they do care about there clients and Customer's, and sales person was even worse,.DON'T TRUST ASHLEY'S FURNITURE!!!!! if its there mistake, noproblem,. you still have to stay with merchandise, you like it or no......Very Bad Service, never in my life had this Big issue, before in my life.
Had a great experience and sales consultant assisted us with our purchase!
Great customer service.
I had a great experience during my visit at Ashley furniture store. I love the cluster service. I love the furniture. I will definitely keep shopping here.
Excellent service, sales man explained everything and made sure we left satisfied !
We love shopping at our local Ashley Home Store. They are so professional and have such a varied selection!!
Love this place. Super nice folks. Kevin really paid attention to what we were looking for. He sold us exactly what we wanted. Very large selection of items in case you don't know what you want. I definitely recommend this location. Thank you Kevin and Vanessa.
Trying to get a hold of the delivery department 25 minutes on the line waiting it hangs up on me tried a 2nd time after 8minute hangs up on me 😡😤 trying customer service same thing. This is very fusterating.
Very friendly atmosphere. Candy was so knowledgeable and very helpful when it came to picking out my furniture. The staff never makes you feel pressured into buying something.
Excelente servicio
Great customer service and product selection to choose from.
Very nice stuff and excellent customer service!
Purchased my first mattress buy here today, had a great experience with excellent customer service I would recommend to anyone interested in shopping for furniture to consider coming here.
Awesome Experience!
I purchased a bed on may ,we didn't receive it till July n to top it off I'm missing a part of the bed now I have to wait 3 more weeks until it gets delivered...😡😠🤬
Excellent customer service! Sales personnel were very attentive to our shopping experience and checked on us frequently to answer any questions we might have. Quality of furniture sold is excellent. Very pleased with our experience and purchase.
Worst customer service ever. Was suppose to have my furniture delivered a month ago and truck couldnt find my location. After calling various times to try and fix and even reschedule, they still cant get it delivered. Customer service was rude, unprofessional, and couldnt help one bit. They dont seem to have any information whatsoever and are completely incapable of anything. The only positive is in-store reps were very helpful. Unfortunately, I will not be shopping there anymore, its not worth the trouble customer service provides.
Excellent service! Sales staff was very knowledgeable. Made our purchase hassle free
All sales associates were welcoming, each made an effort to help me out, the purchase went smoothly and fast.
Great Customer Service! (Jorge and Eric) I purchased dining barstools and went back for bedroom set for my daughter. They assisted us while following COVID-19 safety procedures. Thank you!
I have been trying to call this location to schedule my delivery for the past four hours. They do not answer their phones. I live in San Antonio, TX so I have no idea how I'm going to schedule delivery when they do not answer.
Super fast and friendly service. Looked at all the selection Ashley had to offer, and was able to make a decision and close on the sale in about 30 minutes.
Excellent service!!!...I was helped quickly and everything was explained to me very well...will definitely go back!
I was looking for a recliner. Good and reasonable prices. The gentleman at the door was nice and and respectful. As I walked the store it seemed like the workers were busy with customers , but no greeting from any body else. 1 hour later I decide which recliner I wanted and had to wait until some one would notice me that I was in interest of something that I liked. So a lady finally approached me and offered her assistance and I made my purchase. Towards the end of my transaction another gentleman came and finalized it. He did say hello and offered more help or if I had any other questions.
Went in looking for some pillows. I was greeted as soon as I walked in and directed to the area where someone was already waiting for me. Quick and easy interaction!
The staff is very friendly and professional. I got all the help that I needed so that i could be able to choose the furniture that i liked and felt comfortable with. Thank you for the help.
Personal was very attentive and knowledgeable as to our needs. This was our second time purchasing furniture at this location. Very happy customers!!!!
Kevin was friendly and professional. Goos service and a fair price.
Good? Reliable furniture Sales people aren't pushy. Beautiful furniture selection.
They make every effort to make your experience as easy and enjoyable as possible. Very knowledgeable on their in store and online inventory.
Great experience! Very knowledgeable & patient staff that could answer all of our questions!
Staff not at all friendly. Also not very knowledgeable of the furniture they sell. I will not return
I experienced friendly and rapid service when I arrived and my selection process. Janelle had a lot of patience with me being pretty picky on furniture. The process was also very quick and friendly. Thank you Janelle for making this process enjoyable.
Was very good an very respectful
Had the best 1st time experience. Janelle was courteous, knowledgeable, and very professional. Kept us from going to another furniture store. Great atmosphere from everyone. Will definitely be coming back.
Furniture keeps getting delayed. They call to tell me that its getting delivered only to never show up nor have the decency to give a courtesy call advising they're not showing up. Twice I've missed work and they don't show up. Quick to take my money at the store but slow to get my furniture delivered.
Great customer service! Really fast in buying dinning and bedroom furniture. Sales associate very helpful in getting everything that we wanted, including delivery date that we wanted.
Welcomed in. Great friendly ppl. Excellent items on display. Made a purchase.
Good customer service
We love coming here. There is no pressure to buy anything and the employees are very knowledgeable.
Great Customer Service very friendly they immediately help us pick out a living room set that fit our budget I highly recommend Ashley HomeStore.
Great customer service!!! Eli helped my mom and had so much patience with us. He was never pushy and answered all of our questions. Will be coming with him again.
Good
Great experience even through COVID-19 and the store having limited staff. Sergio was very helpful.
Rosi was very patient with my wife and I. We never felt pressured to purchase or apply for a credit card. Will be referring family and friends to her!
Thanks to Albert for helping us get the right bedroom set at the right price! He was very down to earth and welcoming & we appreciated that very much.
Robert and Janelly are a power team. It was our First time ever going in the store and buying furniture. I had the most amazing time with both of them. Customer on point and they both work on a timely manner. We are super satisfied. Thank you so much for great Hospitality!!
Nice service
Sales rep will tell you whatever you want to hear just to get the commission, but at the end it turns out to be a lie!!!!!!
I had a very good experience. You have a beautiful store there and Candy is a knowledgeable salesperson. I purchased a new mattress that l desperately needed. However l noticed my address was incorrect and l could not get through the phone system. I will take care of that later. Many thanks.
Manager was actual the one who helped me, they have great prices and great financial services. He answered all my questions and I was very happy with my purchase.
Love coming in to Ashley HomeStore!! Always have the best experience. Rosie Balli aand her manager Mark always take good care of us.
Found the perfect comfortable sectional I was looking for
Great service! Salesperson was not pushy or lurking close by like at other furniture stores. Reasonable prices and very nice selection. 👍
We walked in this store and were surprised at how nice and inexpensive everything was. It was an intimate setting and they helped me find exactly what i wanted
The experience at Ashley Furniture turned out better then what we expected. In the end, we walked out with a purchase at a great price. We are happy with customer service as well, highly recommended.
First off I would like to thank Isaiah Montez & Eric (Mattresses) as well as Ashley Home store for a wonderful experience today! Isaiah is excellent & extremely helpful, knowledgeable & patient! He did a wonderful job in helping my husband & I with selecting our perfect & ideal bedroom set & mattress! So glad that we came to Ashley Home Store & will be returning soon! Great payment options & they work with you even if you don't have the best credit & go over all available options to get you into your perfect furniture! I highly recommend Ashley Home Store we are extremely satisfied! All thanks to Isaiah for his patience, awesome positive attitude & willingness to help! Also eric did a wonderful job in showing us mattresses! But overall Isaiah was the one who worked very hard from the moment I arrived in the store he was the first to greet me & actually be interested in what we were looking for! Amazing service! Very memorable experience! Thank you Isaiah from the bottom of our hearts! We appreciate you so much! And thank you Ashley for delivering the very best in service and product! Sincerely - Victoria & Adrian
Isaiah Montez did a great job with me and my wife on our bedroom set purchase got us qualified on the spot and we were happy with our purchase he was very attentive and patient with us and gave us his best advice on what to do as well as the manager Eric Quintero gave us a great deal on our mattress and bed set first time Ashely customer definitely coming back
After they sell you furniture you are a ghost to them. Sales person Isaac never answered any of my calls/texts or gave me information on where i could call for payments. I tried setting up online profile but never worked. I finally got in touch with the store and they transferred me to csr and finally made payment. Would not recommend anyone that doesnt want their time to be wasted... Also had to wait longer for the screws and bolts for a bed ordered and the workers could not arm it. Finally got it and put it together myself.... Thanks for all you do Ashley's...
Good fast service. Was in and out with my purchase in no time.
😍💓
Great attention and very patient while we took out time to shop.
went today to purchase a sectional for my Living room. i explained to Letty in the Pharr store and she was great. very friendly knowledgeable and quick. she showed great customer service. my 3rd purchase here. thank you Letty.
We received great customer from Mrs. Candy Guajardo. We went in for some bar stools and walked out with a new dining table and a new sofa. She was Very efficient and tend to us from start to finish. Mrs. Guajardo was able to fine our Account with proper identification to complete our purchase. Kudos to Ashley furniture store / management for keeping their customers safe during this time Dealing with covid 19. 10stars !!!
Team is always available to help. Staff goes above and beyond to help customers find what they need.
Quick help and to the point...got what I needed and got out...great service
great customer service! Helped with all my questions and concerns, very appropriated of the people there ! Thank you
Eric was very helpful and know knowledgeable. Our buying process went smoothly.
Great customer service
The store is really nice and so are the associates, until you make a purchase and its all down hill from there. My delivery was broken up into multiple spaced out deliveries well past the original planned date. The final (4th) delivery brought damaged tables. I have called the service number at least 5 times and each time I am told something different. The first time I called (4/1) and was given an email address (that I repeated back for accuracy) to send pictures and my contact info. When I called back after sending the pictures, a different person told me that that was not the correct email address (it was completely random) and so I had to resend them. After reviewing my pictures of broken splintered wood, and a chipped corner of a table already patched with off colored putty by Ashley furniture, I was told that a technician would be able to "restore my furniture to showroom quality". This technician was supposedly going to call me in 24 hours. It has been 9 days. I called again they told me my ticket wasn't posted until 6 days after I had called and filed my complaint and someone should be calling me today or tomorrow(4/9, 4/10).. I'm still not sure how someone can fix these problems but I cant wait to find out. Our IKEA furniture was nicer than this. A week later (4/17) someone finally called but told me they needed me to send pictures. Which I had already done and spoke to someone about back on 4/1. So I sent them again and should be contacted in 24 hrs for service set up. Nothing. 4/21 another call saying I need to send pictures. 5/7 I respond to the comment below and email the given account. 5/15 Im called by a service person asking for pictures again. No word from the internal escalation team. Thankfully this employee was able to admit that my furniture is damaged beyond repair and scheduled a delivery for a new table to come 5/18. The other table is out of stock so still pending that.
I want to thank sales person Isaiah for the great service he provided. He was Very helpful through the process of the final purchased . I highly recommend Ashley Furniture.
They gave us the best customer service. They were nice and helpful for what we were looking for. Thank you Ashley Home Store for your great service.
Great experience in store, worse delivery service I’ve ever experienced. Ordered bed sets and was given a contract for a delivery date, for a month later. Ok fine, I could deal with that. Contract date was set for May 12th, They never showed. I called was told that I was given wrong delivery date. So, naturally I’m upset considering I got rid of my old bed sets for my son and I to receive this new delivery. Was told it would be delivered on the 13th. So my son and I are sleeping on the couch and floor, the 13th roles around and the delivery gets here. It’s not even complete, I’m missing half of the bed. The delivery guys says it’s not his problem because he doesn’t check the truck or load it he just deliverers the stuff. I am clearly upset that it’s not a complete order and his response is highly unprofessional. He calls his supervisor and his supervisor tells me its something he can’t fix, it’s the wear house that loads everything. He then, tells me he can’t even tell me when I’ll get the rest of my bed. Cause it’s not his department, it’s the wear house. Mind you everything is 100% paid in full. I couldn’t accept only half of a bed, if I’m already running into this problem who’s to know they will lie and say they dropped off everything and my bed is still incomplete. They brought the box springs, no mattress, no bottom rail to even hold the box springs they never loaded that either. And I’m waiting a month for this to come in, with a confirmation email and text and phone call my stuff would be here and it’s not even here. Never again will I order from this place again. My child and I are still sleeping on the couch and floor. Thanks Ashley furniture.
Great shopping experience. Salesman, Julian,was attentive and displayed great customer service.
We had an awesome visit to Ashley's today. Two of the items we needed were not available until July and we needed them in June. Candy helped us find some alternates that would work for us so we purchased 3 items. It was a great experience and we will buy from Ashley again.
I had the best time. Walked in , was greeted with a smile. I knew what I wanted to purchase, store has the best quality in furniture. Planning on another purchase in two weeks.
amazing people helped me get what i wanted
Beautiful furniture and knowledgeable employers!
Great experience and customer service
Great customer service!
We went to Ashley's to try to find a sleeper sofa. After we walked in the door, we stood in an open walkway waiting for someone to help us. We saw several sales associates about 20 ft away just sitting down and chit chatting with each other. After about 5 minutes we just walked away hoping to find someone else to help us. Finally a young man said he was looking up a price and would be with us shortly which was fine. Next thing we knew the other two associates were helping new customers that came in after us. Apparently they didn't want our business. We won't go back. Rooms To Go was much more attentive.
Not buying from ashley furniture again is the worst first time buying from them and its been the worst experience bought a king size bed and they were no bolts to put it together called cust service and the replaced it ok then i received my chest and when i opened it it was broken from the frame and i called and told they were gonna exchange it for another one the told the were gonna delivered it on the may the 2 so i said fine so finally i was gonna receive my replacement and i was waiting nobody hot to my house i called and told that there was a delay on the manufacturer's but nobody called to let me know so know i need to wait 2 more weeks . 5-5-20 i received my son full bed i opened it and the headboard was all scratched everything was loose missing bolts again and it looks used i paid for something new and good condition .worst furniture store to buy from really bad cust service
The sales rep was very helpful. I bought a sofa and honored internet price. Tysm.
Great service!👍
Janelle was the associate that helped us out. She was very courteous and knowledgeable. Very specific and detail oriented. I made a purchase of a bedroom set for my mother. I gave her a list of what was wanted. I didn't have to spend a lot of time. That was very helpful. She went above and beyond the call of duty. Thank you Ashley for having those kind of people working for you. I know my mother is going to enjoy her beautiful bedroom set. I know that it will last a lifetime.
The representative was extremely nice and patient with us. His name is Carlos and I will definitely recommend him to my friends and family. He made sure we got what we wanted. He was not pressuring us and made sure that our transaction was as smooth as possible. Thanks Carlos. I will be back for my other furniture purchases and will refer his business to everyone I know
Staff was very helpful and knowledgeable on the items I purchased. Super friendly and great customer service.
Great customer service!
Great service and great deals!!
Great and quick service. Very impressed with the selection of furniture available; so much to choose from.
Our salesman was excellent. Very few workers were allowed to go back to work and with customer to salesman ratio off he was still very attentive and had a great attitude. We usually end up going to Ashleys bc of great quality furniture with a decent pricing, but it's the customer service that always has is coming back. Thanks John.
They don't answer their phones. Was holding by automated for 45min. Really? I hung up. No customer service. I emailed them, no answer either. I ordered something, canceled it the same day, they still delivered it. Rejected it of course. Online orders not related to the store?
Horrible experience have purchased many things from them and they all come damaged paid a lot of money for their overpriced insurance tried getting in touch with them so they can send someone to repair or exchange my stuff and it takes months and they still argue and don’t want to help worst customer service ever everyone that answers the phone are just rude and unprofessional worst experience ever for sure don’t recommend this place ever!!
I would strongly suggest against buying furniture from Ashley Home Furniture. I bought a sofa from their showroom which said it in stock locally and so it would have expedited delivery. That was a lie. Ashley has to ship everything in, so you pay for delivery and it is not cheap. They quoted me for a delivery in 3 weeks. I was not initially happy about it and almost wanted to just go to Lacks or another local store with something in stock. But I decided against it because I really liked the sofa. After confirming my delivery date 2 days before it was scheduled to arrive, they called me with short notice to say that it would not be in for another week. I asked about receiving credit off that delivery price and they said no. I am now due to receive the sofa nearly 30 days after purchasing it so if you want to wait a month to receive your furniture, shop here.
Great customer service. Very satisfied.
I’m extremely pleased with this store, they always ask when I come in for what I’m looking for and always have staff ready to help me find what I’m looking for. I found the perfect bedroom set for my child and the store had a 20% discount that was applied to my total amount saving me over $200. Will be coming back for more furniture in the future
Change my mind, worst customer service ever over the phone!!! I have been waiting for my Tv Stand for over two months. They keep on moving my delivery date, first was March 5 then March 18 then March 19 and now April 10 !!!! The only they tell me is that they have no control over manufacturing delivery dates I should have gone to ROOMS TO GO!!! Never Again!!
They have nice furniture and great sales going on most of the time :)
Oh my gosh, such an incredible experience! We bought a grindleburg table, it’s a farm style table and it’s everything I wanted. Great quality, and beautiful features. Definitely buying more from Ashley furniture stores!!
Very professional sales staff; helpful & knowledgeable. I purchased a rocker recliner. The sales manager made the experience easy. Since this is the second time I have purchased furniture from Ashley’s I will definitely recommend your store.
they helped me in everyway and measurements so that it could fit just where i wanted
Our salesman was great. He was very informative and helped us with our purchase. 👍
Iris was a nice and patient person, showed us different options. And gave us a great discount. I bought furniture before at Ashley, and I go back there again. They have the best sales people
Rosie's was wonderful - listened to what we were looking for, had pictures & suggestions. Great service
(Translated by Google) Excellent Quality high prices to be very cloying manufacturers and sellers you do not see anything comfortable. (Original) Excelente Calidad precios altos para ser fabricantes y vendedores muy empalagoso no ves nada agusto.
Very nice...took good care..patient...answered all questions..will go back..
Great service and support from rosie balli great quality products
Great service, super friendly, and amazing deals!
After checking in all furniture stores, I found Ashley as my best option to buy a sectional, Rosie Balli was really nice and got for us a super good deal👍🏻
Eddie was a great salesman. He made the buying process quick and easy. He was very helpful from start to finish.
Customer service was great and explained every little thing down to what insurance covered and payment wise! Had exactly what we were looking for in dimension wise! Had a great variety of selections from beds to dinning tables and everything in between!
(Translated by Google) For a year I bought a room as they told me Hera made of leather I decided to buy it in cash and I did not see the need to buy a guarantee since they are extremely careful with my furniture and being according to leather I thought it would last a lifetime and luckily they started to peel right away I began to notice what was happening and I contacted them, they checked my information and they told me that they could not do anything for me because they only have a 1 year warranty with the store and I was exactly 1 year 2 months I told them it is not a damage that was caused or an accident this is a defect that your merchandise brings I bought leather and I want what I bought, some leather sofas that were quite expensive for me to give me something synthetic, eye with what they buy They paint everything very beautiful and when you want to sell until the bottle of water they give you and then they do not care or attention they give you My husband trying to explain what happened that he bought skin that we take care of, etc., and the manager of this town told him sir, don't get out of the circle, we can't do anything, that's why he should have bought the guarantee. ❌❌❌ (Original) Ase un año compré una sala según me dijieron Hera de piel decidí comprarla en efectivo y no le vi necesidad de comprar garantía ya que son extremada mente cuidadosa con mis muebles y siendo según de piel pensé me duraría toda una vida y para mi suerte se comenzaron a descarapelar enseguida comencé a notar lo que estaba pasando y los contacto checan mi información y me dicen que no pueden aser nada por mi porque solo tienen 1 año de garantía con la tienda y exactamente cumplí 1 año 2 meses Yo les dije no es un daño que se ocasionó o un accidente esto es un defecto que su mercancía trae yo compré piel y quiero lo que compré, unos sofás de piel que bastante caros me salieron para que me dieran algo sintético ojo con lo que compran te pintan todo muy bonito y ala hora de quererte vender asta la botella de agua te regalan y ya después no les importa ni atención te brindan Mi esposo tratando le explicar lo sucedido que el compro piel que los cuidamos etc, y el manejador de esta localidad le dijo señor no se salga del círculo no podemos aser nada por eso debió comprar la garantía. ❌❌❌
We had a great time at this store, they were so helpful in getting us the bed we need at the right price, never felt like we were being forced into anything. It was a very comfortable and great experience.
Had never been to store. As soon as I walked in I was greeted. Then a sales rep was there to help me. Walked around store and I found what was looking for. Sales rep Candy was very helpful thought out the process.
Excellent experience at this location.
prompt and professional
DO NOT PURCHASE!!!!!! If I could rate them a zero I would! Worst company to purchase from! I’ve always bought all my furniture with Rooms To Go and I should of stuck with them. I purchased two night stands and a dresser and the drawers wouldn’t close properly. After speaking to customer care and a supervisor by the name of Cynthia I was told I’d have to break them apart and ship them back. Such an inconvenience since I took the time to put them together. My other option is to take them to a good will and have them donated and show them proof of the donation in order to get my refund. I would gladly do that but the furniture weighs more than hundreds of pounds and I don’t own a vehicle to transport them. Very rude and unprofessional customer service. I will be cancelling my credit card and keeping my business with Rooms To Go instead.
Eddie was very helpful, patient, and knowledgeable . The store had tons of options we were able to furnish our entire apartment. We even left to check out other stores and prices. The selection and prices can’t be beat!
Iris Castillo, thnk you! The best experience you were very helpful and I will be returning because of you and your services. Very recommended.
Do not buy anything from this company! The overall beginning experience is great and they upfront are very helpful! However they sell you on the "Quality " of their product, in this case their so called excellent leather. I even bought the insurance that was, according to their sales people, take care of anything that happens or needs repairs due to damage or defects. It was all a lie. They would not make good on their promises and the third party insurance does not cover anything. You will spend thousands there and after that the company doesn't care about repeat business. Save your self the headache and get this so called quality alot cheaper at the flea market.
Had a terrific time. Found what I needed. Iris was a big help to making my purchase easy.
(Translated by Google) I don't like it that much anymore (Original) Ya no me gusta tanto
The experience was really good and the sales person was very talkative and very nice person Mr Gabriel thanks to help us finding the perfec living room
Awesome service provided by Iris! She was very helpful and patient with me while I made my final decisions! Definitely recommend.
Such a great experience here. From beginning to end was just easy, simple and outstanding. I really want to thank Candy for helping us. She bent over backwards for us to make sure everything was perfect.
From the moment we walked in, we had a great experience. Staff is friendly, helpful, and knowledgeable. They never made us feel pressured into buying anything, like most places, instead they left it up to us. This is definitely my only furniture store from now on.
Loved the experience. Easy to find the items I wanted and fast service !
Great sales person and knowledgeable about their products.
Hi, very pleased with the service provided by Iris Alaniz on our visit to the Ashley Home Store in Pharr. She was attentive but not overpowering, answered all our questions in a professional and timely manner. Can’t wait for the chairs we ordered to arrive!
(Translated by Google) Excellent sellers! Iris Alaníz and Robert ,, attended me super well in my purchase .. Mrs Diana Cantu. (Original) Excelentes vendedores !! Iris Alaníz y Robert ,, me atendieron súper bien en mi compra .. Mrs Diana Cantu .
I have been buying from them all my furniture and I have no complaints. The best options available
Our visit was great, the salesman was very nice. Best customer service ! Our experience at the store was awesome.
Very nice and friendly employees. They answered every question I had. So happy with my purchase and I will return for my next purchase 🙂
Ashley's has the best product in town. That is why we have tried twice to buy our furniture with them. The first time they rescheduled our delivery date twice, without letting us know, and when they actually showed up, they only had partial order. They told me they didnt have side rails for the frames, and that I should place the mattresses on the floor for the mean time. I told them, that couldnt happen since they told us, if the mattresses get dirty it would void the insurance. They told me the rails would take another month to get delivered. We decided to cancel the order. We decided to go back to look for living room furniture, months later. We found the perfect one, expensive but beautiful. I decided to get the deliver date a month later to make sure that the order would be complete. Also, to make sure I was off that day and that I would be home. They told us we didnt need a deposit, but we wanted to keep the payment low so we willingly gave a thousand dollar deposit. Delivery day comes they show up 30 minutes before the 3 hour window they gave us. We had stepped out to lunch, so I told them I would be there in 30 mins. They told me they could only wait 15 minutes, so I told them I wouldn't be able to make it, and that it was wrong that they didnt show up when they were suppose too. The lady on the phone told me rudely, I'm sorry YOU heard wrong. I responded by telling her that I didnt hear wrong. I had written it down and even text my wife with the information. They left and I called the store to asked if they could go back later and manager at the store told me, that she would check with the driver. She said if HE wanted to go back later, he would. I asked when they would be able to back and they said they couldnt tell me. I decided to cancel the order since I need furniture before superbowl weekend and she said there was a slim chance It would be delivered within the next week. Upon cancelling they told me I would be charged a 10% restocking fee. I asked them why, if it wasnt my fault they didnt arrive in the time frame they had provided. They told me it didnt matter, because Ashley's doesnt make exceptions on that fee. Frustrated and confused I then asked her, where would they had taken the restocking fee if I hadn't willingly given a thousand dollar down payment. She had no response. I said, so for wanting to be a good customer and make sure that I can afford the payments, I got screwed for giving the down payment. She had no response. She said if I hadn't given the down payment, then they wouldn't be able to take the restocking fee but since I already gave the money then they couldnt anything about it. I asked for a "corporate" number where I can speak to someone about it. She gave me a number, I called and they told me they didnt know why she provided that number because they couldnt help me with that. I then asked if I could speak to a supervisor or if she could provide another number where I could call. They put me on hold and while on hold I told my wife, "10 bucks they hang up on me." Sure enough after waiting for 12 minutes I was hanged up on. That's when I decided I would rather loose $350 than give this, poor customer service company, $4000. $350 dollars is a lot of money. I tried everything to make them help me not loose my money and they didnt care about customer service. Almost as is if they were content stealing from a customer. Even though it was THEIR fault for giving me the wrong information, I was the one that had to ,literally, pay for it. It is just not right. Dont give deposits because there is a huge chance are you are not going to receive your product complete or they will intentionally give you wrong times for delivery, so you can just cancel. In the reviews, there is plenty of people complaining about their delivery service, and it seems they dont care to fix it. 2/5/2020 It has been a week. Person that responded to this review was no help. My order hasn't been canceled yet and I havent recieved a cent of my deposit. Now I am thankful they messed up my delivery. HORRIBLE COMPANY!!!!
Isaiah and Johnny were so helpful and friendly. They went above and beyond!!
I just finished purchase mattress and a sofa. I want to take this opportunity to thank Mr Carlos Rodriguez and Ms. Iris Castillo for provide an awesome customer service. Keep up the great customer service.
Always nice workers and pretty furniture. Been going for about 6 years now and will always go back
(Translated by Google) I need to know more and to fulfill my promise. Of an insurance. (Original) Me falta conocer mas y que me cumplan lo prometido. De un seguro.
Very friendly staff! Always a pleasure doing business!
Beautiful showroom. The selection was impressive. The staff was polite and very knowledgeable. My first trip to their store, but definitely not my last.
DELIVERY SERVICE IS HORRIBLE. Constantly calling me during work when I am not even allowed to be taking personal calls... Messes up the set up of a coffee table the first time and when it's time to get it replaced. The glass is broken so theres goes another failed attempt...Tried to purchase a bed frame. And they didnt even deliver it when I had already confirmed and expressed my disappointment in the delivery service. Just horribly done and will never think about purchasing from here again
The customer service was 5 stars. Employees were very knowledgeable and helpful with our needs.
Great prices and worth the visit
Iris is the best product specialist she is very nice, helpful and patient with the customers, I highly recommend her!!! Beautiful displays and furniture!!
Best customer service! My wife and i both love buying our furniture from there. Highly recommend.
LET ME START OFF BY SAYING ASHLEY HAS AMAZING CUSTOMER SERVICE! All of the employees we’re extremely attentive, friendly, knowledgeable and helpful. The gentleman who helped me was patient and informative with helping me purchase a couch. Ashley has a great modern selection of furniture. I am only giving it 4 stars because while the employees are great and attentive, it is a bit of a turn off being bombarded by salesmen and being constantly interrupted when I am trying to focus and browse. I get they are doing their job but it is a bit of a nuisance, especially for someone like me, introverted and I do not like talking to people unless necessary. Other than that I had a great experience. Maybe work on the employees not being so aggressive.
I knew exactly what I wanted and had been to several furniture stores but to no avail till I walked into Ashley Furniture. They had exactly what I wanted. The salesperson, James Guajardo, was so helpful and so charming. This was a very pleasant experience and I can't wait to get my beautiful new furniture delivered. The application process was quick and painless w/terms that are easy to live with.
Omg! Talk about wonderful customer service!! I have purchased several items from Ashley's within the past 5 years and pieces still look like new. I just purchased my dream dining set, but only because our sales rep was awesome enough to help move pieces of chairs and benches clear across the gallery to fit into the dining table I wanted. Your not going to find customer service like that...just amazing! My husband really prefers the financing as well, verses competing furniture stores around. Also, Ashley's Furniture does not make customers pay for dubious charges, warranties and are upfront about their costs. All I must say is, "thank you Ashley's for making our home feel like home!"
Thank you Iris C. For all of your help! Appreciate it! I look forward on future purchases with you.
Thank you Iris Castillo!! Excellent customer service!!
Just bought furniture from Christina and Carlos!!! Best employees this store has! Both Made me feel welcomed thank you guys keep up the good work!
(Translated by Google) It is impressive that there are still people who greet you by the hand. It was very nice detail of all who attended us. They have a very large variety of furniture and home decor. The prices are quite reasonable. Thanks Isaiah (Original) Es impresionante que todavía hay personas que te saludan de mano. Fue muy lindo detalle de todos los que nos atendieron. Tienen una variedad muy grande de muebles y decoración para el hogar. Los precios son bastante razonables. Gracias Isaías
Very friendly staff.
We bought a matress that we really liked, and a mattress protector. In the store we were treated great, we were really happy with our service. They told is that our matress would be delivered and we would get a delivery day scheduled in a few days. Well, we get our delivery date, the warehouse forgot to load our matress on the truck and our matress was not delivered. They gave us another delivery date a week later and they were too busy to deliver our matress. I was even guaranteed by a Ashley's furniture employee that our matress would be delivered that day, the supervisor later told me that they do not make guarantees and they employee should have never promised me delivery that day. So they scheduled another delivery date for the next week. Our matress was finally delivered almost 3 weeks after it was supposed to be. The delivery guys were not kind, and our matress cover was not in our delivery. So we had to go to the store a week later when the matress cover finally arrived to pick it up. I do not recommend Ashley's furniture, you will wait way too long for your delivery and it may not all be delivered.
Pretty easy people to work with, the company has changed tho. A lot less flexible than before such as promos and discounts and moving things around
Great customer service and very patient. Willing and ready to assist !
Worse delivery and customer service experience ! The schedule times given are incorrect. They expect me to wait without complain but when they show up unexpectedly they can’t wait for me and cancel my delivery. I called customer service so she could reach out the the driver and she didn’t make any attempt and refused to transfer my call to her supervisor!
Very friendly staff, helpful in every way possible. Very knowledgable in each of their departments. I recommend it 100%.
I walked in knowing exactly what I was looking for and the staff is so versed in their product that the salesman was able to take me straight to the sofa I wanted. Excellent customer service.
Awesome sales rep service. Super knowledgeable, and they carry super low prices.....
Clean
(Translated by Google) Excellent service!!! Q seller treated me Sr.Marco is a great person .. thanks. (Original) Excelente servicio!!! El vendedor q me atendió Sr.Marco es una gran persona.. gracias.
Gabriel was knowledgeable, courteous and great to work with! Will be back!
Sadly very disappointed. So sad that their furniture is beautiful but not worth shopping there ever again. We bought bedroom furniture paid it in full. We are told delivery date set for 28th. Then a day before we receive a call stating everything will be received on the 28th except the rails of the bedddd. And we are looking at Jan. 13th for the rails to be received. Whatttt??? THEY painted a pretty picture but can't deliver all at once. The worse part is that they dont tell you you will NOT receive the furniture in its entirety when you buy it. Its bad enough you have to wait for the furniture for a whole month. The most disappointing part is if you want your money back we the customer get penalized by leaving them with a 10% cancellation fee that you are supposed to know when you sign the long contract. They don't tell you that part either. I call it conniving on their part. So PLEASE read your contract if you go to this store; which we will never ever never shop there AGAIN EVERRRRR. DON'T BOTHER CALLING CORPORATE THE LADY THERE WAS WEARING HER CUSTOMER SERVICE ETTIQUETTE IN HER FEET. SHE NEEDS TO BE TRAINED IN THAT AREA. MAYBE CHIC FI LA CAN HELP TRAIN HER. SO DISAPPOINTED ON THIS STORE. RATHER THentirety.v UR 10% WE HAD TO EAT IT AND WAIT TIL JAN. 6TH. RATHER THAN THE13TH. LETS SEE?🙄 BUT I WILL GIVE CUTTOS TO THE OFFICE MANAGER AT THE STORE SHE KEPT HER COMPOSURE AND GOOD CUSTOMER SERVICE. MAYBE SHE CAN TRAIN CORPORATE. We were not the only ones with a problem another couple walked in too complaining that they had not received their furniture either . This is a lesson learned for us.
Poor help
I placed an order on November 11th. Was told furniture was going to arrive on November the 29th. No one ever contacted me for confirmation, no one showed up, etc. So I called sometime after the 29th. I was told everything was going to be delivered on Dec the 20th. Nothing....I called today....now supposedly, because I called, they scheduled it for Jan the 3rd. Let's see what happens. I was told it's all at the warehouse. Very bad service. If my granddaughter didn't really want that bedroom set, I would've already cancelled.
I have purchase from Ashley store for the past 14 years. But this will be my last. Worse delivery and customer service experience from a furniture store. After the sale there is no assistance from local store. They have change my delivery date with late notice four times already and When they did show up they deliver partial shipment. Also, the schedule times giving are incorrect. Drivers are rude. They expect me to wait without complain but when they show up unexpectedly they can’t wait for me. And they come up with excuses like glitch on the program, truck broke down, there is nothing they can do, they can meet demand, etc customer service directs your to store , store to customer service.. 🤦♂️ I recommend you buy from local store they can sell the same furniture and they can probably match their prices. By the way I am still waiting for mattress. I have a bed with no mattress.
Great store with a great selection and reasonable prices. My salesperson, Mr. Guajardo is friendly, knowledgeable and helpful. Stop by and visit him.
Great furniture selection. The customer service is great. Takes long to deliver the furniture in my opinion.
I purchased my furniture about 2 months ago and I have yet to receive! :/ I’m annoyed
Would give them 0 stars, manager was condescending, haven't been there in a while, store atmosphere feels different not friendly or welcoming
Good service
My experience was a very positive one. I found what I needed at an affordable price with a great protection plan. I never felt pressured by Iris, the very nice lady who helped me. She was great and answered all my questions.
Came in to Ashley Homestore looking for a nightstand. I was immediately greeted by Iris Castillo. She helped me out and not only did I purchase the nightstand but I also purchased the 5 drawer chest to. I now have my completed bedroom set and all for a great price. Thanks a lot Iris!
It looks nice, pretty good financing terms, large selection, but found same thing else where for lower price, half the price for delivery, and less pressure from sales person.
I had gone in there with my wife looking for a set of couches and a “possible” bedroom set (if it fit my budget). Well we went initially and had gotten a male sales man. I wasn’t very satisfied so I left and decided to come back to see if I got a better experience. To my surprise we met Iris Castillo. She was very attentive and always pitched to me by out needs and how we would benefit from the fine quality of their products. What sealed the deal was that she kept on following up with us and trying to book an appointment. When we went in I ended up spending more that what we hand on mind because we saw the features and benefits of what Ashley’s has to offer. We also ended up getting the bedroom set because Iris showed us how nicely they would match our home. If you are looking for someone to help you our look for her.
Thank you so much iris Castillo for your costumer service you were a great help 👍👍👍
Too expensive. Needs more variety. Workers are nice.
Best customer service from Iris Castillo!
Great service today at Ashley’s home store in Pharr, TX. Christina was great, professional and helped us finalize our vision of our completed house. She took her time and even showed us other options that were not in the store so we could see all options we had from dining tables, out door furniture and even sofas. Best experience ever buying furniture.
Great customer service. Manager Analisa was very helpful. She introduced store manager Eric to us. Both very experienced.
Great furniture, great people, great prices! Got the best customer service help from Iris Castillo and Jose Lopez. They really went above and beyond to help us get the furniture we wanted and answered all of our concerns. Will definitely come here for all of our future purchases. Highly recommend them 2 and Ashley’s furniture!
Really satisfied with the quality of furniture along with the excellent service from Candy Guajardo. Since our first purchase, we have been greeted and serviced well from her. She has answered all of our questions, has shown great professionalism without the pressure of your average sales representative. My wife and I are very pleased to have shopped at Ashley's and every time we go we are sure to have Candy help us out with our needs.
Isaias montez was super helpful toon his time and gave me the best customer service I have ever experienced thank you for everything.
Wanna thank Isaias montez for everything he did for me today great customer service amazing person hopefully do business soon thank you for everything.
Eric Quintero was great and provided us the best options and finance available. Awesome place and low prices and best deals in town!!!!
I went to this store yesterday and had the worst experience in my life. I bring some reasons that you definitely have to avoid buying your furniture from Ashley: 1-The Prices are much higher than the other stores. 2-They are very unprofessional and not trustable. 3-The customer service is awful specially the manager who was very unprofessional and disrespectful.
I just moved from Monterrey to McAllen Very nice store Excellent service They helped me with everything Thank you
Thank you for great customer service, great pricing!! Im very happy we made our purchase with Ashley’s!
Thank you Robert for your knowledge and customer service. Bought our whole house with him. Great financing!! No interest for 4 years !!! No líes no gimmicks. Highly recommend. Ask for Robert Guajardo
Amazing shopping experience with Letty. She made our decision so easy.
These people NEVER answer their phone. They have ONE customer service person. I’ve been on the phone trying to get someone to answer for an hour already just listening to the music and operator talk. They just make a sale and it’s like you’re not a customer anymore until you go back looking for furniture again.
Iris Castillo is a wonderful salesperson and I would definitely recommend her! Great experience.
Iris Castillo definitely took her time explaining everything. Her help definitely made the experience a good one!
Horrible customer service almost cancelled my order, they give you a date of pick up and then they say the order Had not arrived moved the date 10 more days I had my house warming party with out a living room seat
The worst experience I have had buying furniture. The sale of living room and bedroom lasted 3.5 hours, my details were inputted incorrectly. During delivery the wrong items were brought and delivered 1 week later with 1 piece and another piece 2 weeks later. I had to spend hours on the phone to schedule delivery and they did not accommodate. I went to the store spoke with manager, assistant manager who said they would handle it and call me back, but nothing was taken care, I never received a call back. Please get your furniture elsewhere. Horrible store and company.
Great store, ask for Juan Longoria, he will take care of you
Iris castillo nice and perfect service
Extremely happy that Iris Castillo made our purchase easy, pleasant and informative.
They have good quality furniture, but they don’t have a local warehouse and you have to wait weeks to get your furniture. If they make a mistake like they did on mine, you have to wait longer because another new order has to be placed. Then when they’re delivering your order it might be incomplete because according to warehouse manager they forgot to load the piece or it is in back order, so again you have to wait a couple of more weeks to get your furniture (Even after confirming 2 days before by phone and by email that all the piece would arrive on time). On my order, I was missing the rails on my bed so me mattress was on the floor the entire time. All they ever say is, “There’s nothing we can do.” The manager Mark Smith did not even talk to me to hear my complaint.
Worst place . Our delivery date has been changed 3 times yet no one is or wants to take responsibility. We will never buy from this place again. Never recommend it. I
(Translated by Google) Good furniture compete with everyone else, offer good financing .... (Original) Buenos muebles compiten con todos los demás, ofrecen buen financiamiento....
WORTH THE READ IF YOU’RE CONSIDERING ORDERING OR PURCHASING FROM ASHLEYS!!!! Update from below: Even though, I received an email that the escalation team was gonna contact me ...they NEVER did. We received the sectional today WITHOUT four of its leg. We heard it will take another 7-10 days just to process for them to send the legs they didn’t send. They’re in no concern to expedite it and do not seem to care about their guests. Stuck between the two issues of not having sofas another week or paying a cancellation fee. Ashley’s confirmed that they would be delivering my sofas tomorrow. And although they confirmed this a week prior to delivery, I am told today a different story of how they are delayed and the text message was inaccurate in the first place. I am told the message was inaccurate about me receiving them tomorrow so I am upset that I did in fact receive it and they are saying I should have been notified they weren’t available until October 1st. A month until sofas! How could this be miscommunicated! Supposedly after stating that they said they will be delivered a sooner date ...next weekend. But I’m losing trust in Ashley’s. I tried calling to request some kind of email confirmation of this new delivery date but no answer. Idk if I can even trust their delivery confirmations. I will change this review if I receive them next weekend. If not, I’m not too sure how they can redeem themselves...because in my end all I get are excuses and I’ll be the one getting stuck with the cancellation fee if they continue not to deliver.
Didn't find thee couch
My wife and I went in looking for a coffee table. Iris Castillo was our sales associate and she was very friendly and incredibly helpful. She gave us some private time to just browse the sales floor on our own. When we found a table that we liked, she helped us find out how long we could expect the delivery time to be before it arrived. She had to deliver the bad news that the table we liked was actually a discontinued item, but offered to sell us the table on display. We were a little skeptical but she went ahead and offered to sell it to us at 25% off and we were really surprised by that so we took her up on her offer. She made the whole process very easy and smooth. We will definitely be returning customers.
(Translated by Google) Very well attended by iris castillo thank you very much for your attention are looking forward to returning (Original) Mui bien atendida por iris castillo muchas gracias por sus atenciones quedan ganas de volver
Cecilia Rogers was very helpful and attentive in person as she was over the phone. She made my buying experience here a great and fast one! Thank u so much with ur assistance in my purchase of my dream dining room set and matching stools for the counter!!
I don’t know much about furniture but because of the salesman i had , Juan, he helped me find exactly what i was looking for at great prices!
I would like to just say that shopping for furniture can be a little intimidating, but thanks to our salesman Thomas, our experience was easy and fast. He is very knowledgeable and explained everything to us in a manner that we easily understood.
I believe in second chances . So gave them a second chance and they were as disappointed as the first time. 3 years ago we bought a $4000 some sofa set and were told it was pure leather . 3 months in , it started peeling like the cheap leather look alike. luckily we had insurance and kept fighting for 3-4 months and finally they sent us a replacement. This time we bought a fabric sofa set . We almost didn't buy it but like some of the other customers mentioned , the sales team there will literally follow you around and coax you by saying anything and everything you want to hear. We were not comfortable with the delivery date since it 5 weeks later but still went ahead with it . Got an email confirmation for the delivery date and time 2 days prior and also got a call a day ago to confirm the same. I made arrangements at work and took days off . Confirmed our house warming party date . Same day we get a call saying delivery date has been changed another 2 weeks later . Called the store , the manager crystal says she can wave the delivery fee and there is nothing else they can do. Called corporate and spoke to skyler and says the same. So basically their company trend has been saying whatever they want to , to get people to buy extremely expensive furniture and then once that's done , the customer service stops . It didn't matter to them that I missed work , we have a welcome party planned at our house and thanks to their screw up we will have to reconsider that . So I totally recommend to go to Lacks , rooms to go , furniture row. We bought furniture around the same timeline from them , delivery happened within 2 weeks and products have been excellent and worth the money . DO NOT GO TO ASHLEY.
It took five seconds for a salesperson to stop us and begin overwhelming us with information. My wife and I tried to politely excuse ourselves so we could browse the store at our pace, but she kept following us around the store. When she finally let us be, it was only for two minutes. The same salesperson returned with a "sleep specialist" who gave us his pitch on mattresses. We just wanted to take a look around the store with hope of finding a dresser we both liked, but we became annoyed and left immediately. Sales people need to learn how to be "people" people.
Coleman’s furniture online is exactly Same stuff, for half the price! 🙌🙌🙌
Never buy from this store, shady people. They will even run your credit without your permission
I loved my experience at Ashley home store on Friday. Iris was very helpful and attentive. Especially patient with us after so many chances with the living room set we were looking for. Thank you.
Friendly people who let you browse without pressure.
Worst customer service specially the manager. Corporate even worse i had to make 10 phone calls and 3 trips to the store to actually get some what of a reason then to top it of it took them 21 days to deliver my furniture. Never will I ever go to a Ashley's again
Looking for a bedroom set
Big place. Didn't find what we wanted though
Had a great experience buying my first couch and dinning room table. Iris was extremely attentive to what I was asking for and thorough with the financing process! Great, welcoming environment!
Poor quality sofas the products. I got a sofa and i i w broke from manufacture they dint replacet it they have try 3 times already to fix it i got it on March, is already July and the sofa still broke. Also you can already see use marks on in less then 6 months. DO NOT BUY IN THIS STORE. 2 STARS AND NO 1 JUST BECAUSE THE SALE GUY OFFER ME SOME WATER. Edit: i came to update from 2 to 1 becase the "Store" reply to me asking me to send them an email, i did and never got the answers back. My sofa still broke i jt hang up a 33 mim call from customer service from those 33 min i was waiting 30 for a simple schedule for a guy to came for the 4th time to "fix" the sofa DO NOT BUY at these store or any ASHLEY' Brand. 😁
Iris was amazing. Good customer service, excellent products, and very good prices. Overall we had a great experience shopping here at ashleys.
Bad customer service they keep hanging up
FR has better pricing!
Worst experience I've ever had when buying furniture. It took 3 weeks to get my delivery which I can understand due to availability. I asked my brother to let delivery guys in while I was out of town and all they did was put the sofa in the living room leaving it wrapped up in plastic and cardboard without setting up. Completely lazy and unprofessional. Why pay over 150 for delivery just to set it up and deal with all this extra trash that normally goes with them. I have 3 full rooms that need to be furnished am not considering Ashley homestore . I've also called in and was told it would be taken care of, but that was also not done due to poor customer care.
Love their furniture and great sales,the staff are very friendly and even managers help us when the sales rep were busy with other customers.
Beautiful furniture
Iris Castillo was an amazing help, especially when it came to honoring a lower advertised price. She helped with setting a delivery date that worked well for us, and made the entire experiance pleasant. At the end of our order she gave us information to track our bedroom order on the day of delivery, and made sure we had all our questions and concerns addressed. She even included her number in case we had any more after leaving. Couldn't have had a better experiance!
Very attentive staff, friendly and helpful! Gabriel was great, very knowledgeable and answered every question. Also the manager was friendly, and cared to get to know us too. Excellent service
Fell in love with a beautiful black leather recliner sofa with all the amenities of phone chargers and cup holders but unfortunately their delivery service is what made me cancel my order. And as I read through the 1 star reviews, the consensus is the same.. great in-store customer service but terrible delivery service. It's unfortunate that the store's only response was.."it is out of our hands". Oh well, I'll look elsewhere.
This is a nice place and they have great home furnishings. Little on the pricey side but if I could afford their prices I definitely buy here.
Had to wait a week for the coffee table to be delivered.Cocktail table arrived broken on Friday. Was told I had to wait until that afternoon to find out about a new one because delivery men weren't done with their route and my account was locked. Called the next day and found out it was still locked. I asked for a refund and was told it would process once the account was unlocked (!) Got a call Monday about rescheduling delivery and I told them I wanted a refund and had already talked to someone. Called again today to check status and found out it was barely canceled and would take 7-10 days to get my money back! Not happy and will not be shopping here again.
Went in to look and compare to other stores, we ended up finding a great sofa and loveseat at a very nice price. Our salesman Gabriel was very helpful, he didn't pressure us into sale, he was patient, and helped us look at all our financing options.
2 stars only because the sales person was wonderful however. Worst telephone costumer service , delivery service reschedule 3 times, and finally the products are disposable after 2-3 yrs. Do your research and check very very close your warranties
Bought a new sofa set after the flood of 2018 here in Mission. Product had a malfunction and I asked if we could exchange the sofa or one of better quality in construction. The corporate office would not allow us to switch our product to a better constructed sofa but rather replaced the damaged piece to my dissatisfaction. I was upset that the company would not stand behind their product and basically put a Band-Aid on the situation hopefully the sofa will last longer than six months before the next malfunction. Will have to think twice about shopping at Ashley because I’m not sure if they will back up their products to customer satisfaction.
Really nice sale people and great choices. Update 5/11/19: Unfortunately for Ashley furniture in Pharr there was no follow through on delivery. They arrived with the wrong bed mattress, so I had a had a king size bed frame with a queen size mattress and another customer 10 miles away from me had the opposite. Nora, with Customer Service said she couldn't force the two driver teams to meet up, so delivery of the rest of our bed would have to take place next wk. I told her that I'd scheduled this delivery day weeks in advance as a gift the day before Mother's Day but she said she couldn't help. I asked for my delivery money back but she said she wouldn't refund that bcs I got over half of my delivery. I guess Nora is ok with getting 3/4 of a hamburger at a restaurant when she pays for the whole burger🙄. In the end, my delivery drivers out of common courtesy, respect and to help me come through on Mother's Day helped me out. My driver team drove out to another address away from their route where the other driver team was, who'd refused to meet my team, and got my bed. My driver team then drove back to my home for drop off, Kuddos to my driver team! Thumbs👎👎 to Ashley Customer Service. So, Im revising my 4 stars to 2, for lack of follow through on delivery or the lack of wanting to compensate customers for their shortcomings.
Very nice and helpful Carlos and iris
Service was ok at the store, I wanted a specific sofa but was going to take too long on delivery. So I got a different on which was supposed to come a week quicker. They called me 5 day before delivery day to confirm the delivery. Then 2 days before delivery they said they are on delay so I have to wait another 3 weeks get my couch. I had made arrangements for someone to be at my place to get my couch and I got rid of my old ones a day before that call. Now I'm still here waiting I haven't received anything and no apologies or anything. They can't do a damn thing for me.
Awesome customer service by Isaiah Montes, went back after looking at 3 other furniture stores. Love the sofa set and kitchen table set we got! Prices were very good too!
Nice place and good selection of bedrooms and living rooms.
(Translated by Google) Thank you very much, excellent service and excellent treatment of the seller IRIS CASTILLO !! We are very happy with our purchase. (Original) Muchísimas gracias, excelente servicio y excelente trato de la vendedora IRIS CASTILLO!! Nos vamos muy contentos con nuestra compra.
I ordered my furniture over 2 weeks ago. I scheduled it far in advance and 2 days before the delivery date I recieved 3 notifications. I recieved an Email, a text message and a phone call. I was very impressed and thought to myself that this company knows what they're doing. The time frame I was given and confirmed was between 11:30 am and 2:00pm. As 1:30 approached I contacted customer service and was told my time frame was between 3pm and 6pm. It just turned out that today was the day they had an update in the system. Yea sure. This review is not directed towards anyone at the store but towards the company handling my delivery. I hope the store sees this and forwards it. The store personnel and the men that delivered my furniture were all very professional
The worst store. A disgusting store. They do not respect delivery date
Horrible service. I had to make about 7 calls to Ashley's warranty dept to get my mattress replaced. Each time I called it was a different lady and would have to explain myself over and over again because they kept messing up my warranty covervage information. About 6 hours total of my time being on the phone trying to get the issue resolved. When they finally got it going and gave me a delivery date well they didnt come through. Late in the day of the scheduled deliver date they called and said they forgot to load the matteres on the delivery truck and would have to reschedule for another week. I missed work to be home on that day to recieve the mattress at my home. I was so upset. I Called them back right away and they didnt even care. All they told me was even though they messed up I would have to wait another week. First I wasted 6 hours of my time trying to get my mattress replaced then they dont even show up to deliver on the scheduled day. I ended up cancelling the whole thing out of frustration and disappointment. Dont waste your time on this place people. Aweful service.
Nice furniture but lied about warranty, I was told I would get it in writing, after paying they said it did cover it
I have had this account for more then 10 years Always the same issue the delivery never again this is the last and final no more purchases and closed account good riddens...... and in only putting in 1 star because it will not let me go forward, but they don’t deserve any stars. If you want good service Go To ROOMS TO GO
Iris Castillo is such a gem in the store. As soon as we walked in she approached us with a friendly smile and ready to find exactly what we were looking for. She helped me pick the perfect sectional and made the transaction quick and smooth. She also made sure to get us the fastest delivery date. Thank you once again Iris.
Iris was very helpful and made this experience a very pleasant one. I am very indecisive and at times can be difficult but she was very patient and stuck with me throughout the process showing me all the different styles I asked to view and test out. I give her 5 stars and if I can give her more I would.
Loved the way the staff was very helpful and attentive, but gave us all the space we needed to see the furniture ourselves.
Amazing experience Iris Castillo was really helpful and met all our needs.
I will never spend another dollar here ...they will not deliver your furniture on time i have been waiting over a month and they said it would be another 3 weeks so that would be almost 2 whole months ...they delivered partial ordee which was totally wrong and i cant get them to correct the mistake ...just terrible customer service
Good service and very proffesional
Great salesperson Iris! Friendly and helpful employees.
The dining table I purchased it been delay four times and the manager does not gives me a solution than to wait until it's delivered to me. They just apologize but an apology won't bring me my item. No compensation and no item. Very UNSATISFIED how the situation was handled. BAD PURCHASED! It seems that Ashley's funiture has a problem with the delivery process.
Iris, Kevin and Mario were amazing. They answered all my questions and were very helpful to me and my mother in law.
Iris was amazing! Helped us from beginning to end. Really tended to our needs and helped us picked our new furniture! Kevin helped us pick out our new mattress. Great knowledge and expertise! Would definitely recommend both of these individuals for your next furniture and mattress needs! Ask for them, you won’t regret it!
We had an amazing experience! Iris Castillo was extremely helpful! We would like to thank her for everything!
Bought furniture.
Great costumer service
I really like their selection. Their staff is really friendly, without being too obtrusive. You do have to literally wander throughout the entire store as they've intermingled all the different pieces together. If you want to see all the sofas or tables they have, for example, be prepared to walk the entire store.
Iris Castillo was amazing! Not only was she very helpful, she was beyond professional. Thank you Iris for helping us pick out a new bedroom, couches, a shelf, and a table! Definitely coming back for more
I got excellent service with Iris Castiilo at Ashley home store. I give it a five star.
I had a great experience with Iris Castillo. Very friendly and down to earth! Thank u Iris! I'll be looking forward to doing more shopping!
Bought our dining table here
HORRIBLE HORRIBLE HORRIBLE !!!!!!!!! NEVER AGAIN!! I bought a dinning table and a headboard with a queen mattress.. The dining table was severly cracked all on the legs where the screws are.. The headboard was torn and the mattress only because it was ordered was the only thing that was fine.. oh but not to mention they didn't add the rails to my order, and therefore not brought with the delivery. Beware!! I will NOT step foot in this store again!
Very bad customer service
Purchased/paid for a couch and 2 lamps here. Items had to come from another location. Promised to arrive on February 28th. No call from the store and still unconfirmed delivery date. Unable to speak with store manager. No idea when purchases will come in...
Well I got the best sales associate in the store in my opinion.. Christina P. was amazing.. props to her... She was patient and very helpful. The store looks good and inviting. And financing was a breeze.. thank you and will refer friends and family your way..
Very professional and friendly. Would highly recommend for anyone to visit.
Greeted promptly. Very helpful and professional!!
Very fast customer service and i love fast paced.... Went in knowing what i wanted and Manager in mcallen store help me and gave me all in the information i needed to know to purchase furniture i knew i wanted. Very helpful staff abd they know what they are doing ❤ Due to great service placed my order following day and will patiently wait for it to come in.
Loved how attentive the sales person was! Convinced me to buy another additional bedroom set besides the one I was originally going for which was my daughters. Love the prices and discounts
Bad Customers Service...
(Translated by Google) I like this place (Original) Me gusta este lugar
Such great furniture and so much to choose from. Staff was extra friendly and had great knowledge and information on all that was in the store. Strongly recommend.
Not happy with customer service! I had 48 hours to change or cancel my order. I wanted to change it but after 5 phone calls with no answer, being put on hold then disconnected, I had to drive 20 miles to the store. They told me the phone calls are received at Corporate headquarters and transferred to appropriate stores. Long story short, done with Ashley.
Wonderful. The salesman was very attentive to our needs and immediately found what we wanted. He gave us options so we could make choices. The young woman who helped with the paper work was equally helpful and very charming. We would not hesitate to recommend Ashley as the place to go for great service. One if the pieces we ordered had to be sent back and was replaced the next day.
Tha associate Albert Peralez was a great help had very great expectation had awesome customer service was very nice amd patent wjat cam i say he mad us feel like at home like when iypu want to gp some place amd geel welco.e he gave us all that amd more you should be proud tp have some like this at your store his awesome thank you Albert Peralez
Christine, Iris, and Kevin made the experience wonderful and easy.
Went by no help, asked about specials salesman had no idea
Presidents Day Sale was highly advertised throughout store and on tv commercials Christina/Ashley Associate who attended us was very knowledgeable in all credit promotion questions and product questions
Iris castillo helped us so much! Thanks for the help
Exellent service and good price and thanks to Gabe for his help.....
Excellent Customer Service
Thank you Christina for your excellent👍👏😆 service😍 Christina helped and explained everything very well! We loved our new entertainment center ❤ look for Christina to help you out!
Thank you christina for your support and excellent advice you explained everything very well . And helped me choose colors to match my floor tile. My husband and I were extremely happy to have christina help us. I highly recommend christina to help you out!
Awesome furniture selection
Lots of free parking. Didn't buy anything there.
Had a very nice experience at Ashley’s. Our sale representative Isaia Montes was very knowledgeable and professional, not to mention very patient as we took a long time to decide. We will be returning soon to purchase more furniture from Mr. Montes in the near future. Thank you !
Great place not pushy at all and they listen to your wants and try to find you your beat option.
We arrived and we were greeted right away. The sales lady knew exactly what we wanted and the price was competitive. We bought our new sofa in 30 mins. Great service
Had a great experience at this store today. My sales rep, Iris, was very pleasant and helpful. She walked me across the entire store to ensure I was satisfied with my selection. I’m excited to come back here and shop for any furniture I may need in the future!
I don’t recommend buying mattresses from this store. First, the salesman failed to notify us that the mattress was in a 2 week back order, or else, I would have chosen a different one. Finally, the 2 week time period came up and the corporate office forgot to the deliver the item even though they called me a few days before to confirm the delivery. So, up to this date, it has been exactly 3 weeks and I haven’t received the mattress, and all this time, I’ve had a bedroom set in boxes sitting in my garage. For another bed, I was delivered the incorrect box spring of a lower value. They did the exchange but if I hadn’t caught it, I would have been stuck with something that didn’t work for me. Ashley’s has delivered twice already, and in both occasions, I’ve had to ask for time off from work, costing me a loss in wages and adding unnecessary frustration for a new item that I should be excited for. Ashley’s charges a $250 delivery fee, which you would expect a professional, efficient and effective delivery system, but definitely not..
Customer service was great. Mattress expert aaa aqwsawe in aising us. Wonderful experience.
Very bad public relations missed the delivery four times
I shopped at the store in Pharr. I was helped by Iris. Great customer service! She was very patient and helpful. I will definitely go back and buy more furniture when needed.
The service was great. The sales associate that helped us out was not trying to pressure us. She let us take our time and helped with all the questions we had. Found the living room we wanted.
Expensive
We bought a sofa from Ashley in McAllen, TX. The sales person did an excellent job of learning just what we wanted and what our price range was and found us a sofa in that price range that was just perfect for us. She also met us at the loading dock the next day when we picked it up with our van. She took care of us from the time we came in the door to the time we picked up the sofa. We are very satisfied,
The guys were very knowledgeable .... Thank you Isaiah M and John B for their help .... Keep up the great work guys .... Highly recommend the place
Had a very easy and satisfying shopping experience. Mrs Menchaca found exactly what she was looking for and if she’s happy- I’m happy. Iris Castillo was very pro, courteous and professional. She showed Mrs M electronically and in person many options to choose from. I think we got an excellent sectional at a very good price. Helps a lot especially when one’s retired and one has to budget unlike when working and getting more income. Thanks Iris and Ashley Furniture.
NEVER GREETED AND WHEN I WAS (30 minutes later) she disappeared when I told her I just wanted a chair....
Great experience! they were nice and knowledgeable
The sales person was very friendly and easy to talk to about the items we were looking for. He showed us many options that we loved which made it difficult to choose but we were very satisfied in our choices. Carlos is a wonderful person to have on staff.
Everyone was very friendly. We found what we wanted for a wonderful price.
Purchasing our new Tempur-pedic mattress with John Boyd was a breeze! John is the "go-to" guy if you are on the market for a new mattress! We will definitely return to Ashley Homestore for our future needs for our home. Thank you for the great customer service!
(Translated by Google) The truth lacked seriousness. My purchase was returned because the warehouse was already full. I had notified them of the date I was going to get things. That we were just going to do a trip to pick up everything we asked for. We spent gas + hotel and our things were gone. The manager did not want to make the shipment to us now on his own despite the expense that he made us do. Very very bad service. (Original) La verdad les faltó seriedad. Mi compra la devolvieron por que ya estaba llena la bodega. Yo les habia avisado la fecha en la que iba por las cosas. Que ibamos solo a eso a hacer un viaje para recoger todo lo pedido. Gastamos gasolina+hotel y nuestras cosas ya no estaban. El gerente no quiso hacernos el envío ahora por su cuenta a pesar del gasto que nos hiciero hacer. Muy muy mal servicio.
My fiancé and I were looking for a new mattress. We decided to stop by Ashley Furniture in Pharr and were met by John Boyd. He was extremely knowledgeable and was able to help us find exactly which bed and mattress we needed. We would highly recommend!
Great customer service ask for Isaiah, he was very helpful. Unfortunately I didn’t like their selection of tables at the time.
Purchased a new living room set at Ashley Furniture yesterday. Was able too take advantage of the New Year’s Day sale. Our sales representative Iris Castillo was very helpful and knowledgeable of what it was we were looking for. Have a delivery date scheduled a week out. So, can’t reply to that side of the purchase yet. Not antisapating any issues but, will revise if need be.
I want to thank Blanca floor sales person for her help showing us different sofas
Great selection and customer service.
We were looking for something very specific, grey, power recliner, adjustable headrest, and leather. I found all that plus more! I had no idea that there were recliners that also had massagers built in. Carlos Rodriguez was very helpful and kept us inform on the new features that come with the recliners. Must asked for him when you stop by.
Great, fast customer service!
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
